Data Quality Management

• Data quality is a perception or an assessment of

data's fitness to serve its purpose in a given context.
• Aspects of data quality include:
1. Accuracy
2. Completeness
3. Update status
4. Relevance
5. Consistency across data sources
6. Reliability
7. Appropriate presentation
8. Accessibility
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• Data quality management (DQM) is the
management of people, processes, technology, and
data within an enterprise, with the objective of
improving the measures of Data Quality most
important to the organization.

• The ultimate goal of DQM is not to improve Data

Quality for the sake of having high-quality data, but
to achieve the desired business outcomes that rely
upon high-quality data.

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• Data quality management is an administration type that
incorporates the role establishment, role deployment,
policies, responsibilities and processes with regard to
the acquisition, maintenance, disposition and
distribution of data.
• In order for a data quality management initiative to
succeed, a strong partnership between technology
groups and the business is required.
• Information technology groups are in charge of building
and controlling the entire environment, that is,
architecture, systems, technical establishments and
databases.
• This overall environment acquires, maintains,
disseminates and disposes of an organization's electronic
data assets
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Data Quality Process
• At a high level, MDM approaches data quality by defining
two key continuous process:
• MDM Benchmark Development - The creation and
maintenance of the data quality bench mark master. For
example, a benchmark or high quality authoritative
source for customer, product, and location data. The
MDM benchmark also includes the relationship between
master entities.
• MDM Benchmark Proliferation - Proliferation of the
bench mark data to other systems, which can occur
through the interaction of the enterprise systems with
the MDM data hub via messages, web service calls, API
calls or batch processing
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Master data governance policies for data
quality
1. Policy definition and approval
2. Policy implementation
3. Enforce compliance
4. Maintenance

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1. Policy definition and approval :
• Business analysts must always be alerted to the introduction of
business policies that imply a need for data governance.

• Business policies can be imposed from outside the organization,

such as regulatory compliance, industry standards, or extra-
enterprise systemic interoperability requirements.

• Business policies may also be imposed internally, based on

generally accepted operating principles, compensation/benefit
programs, supplier management practices, contractor
management, among other examples.

• It is the job of the business analyst to review business policies to

identify the reliance of policy compliance on information, and then
draft a data policy that reflects the necessity of observing
information requirements to ensure that the business policies are
observed.
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2. Policy implementation
• Once a data policy has been approved, the members of the data governance board
must marshal it through the system development life cycle so that it will ultimately
be embedded within the application infrastructure.

• The first stage is communicating the data policy to the collection of data stewards,
data and system analysts, and developers.

• In turn, the data stewards review the data policy along with the original business
policies and refine assertions as data rules

• The business consumers help to define the required level of acceptability for
compliance.

• The data and system analysts will then review the business processes to assess
where the corresponding data rules must be asserted.

• These locations must be documented, as the developers develop services for

inspection that can be directly embedded within the business processes

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3. Enforce compliance
• The data quality service level agreement will identify the key data
stewards associated with the operational aspects of data policy
compliance.
• The results of the embedded controls are forwarded to the data
steward, who is held accountable for addressing any emergent data
issues.
• Notification and escalation strategies are put in place. When data
issues are identified, they are logged with an incident reporting and
tracking system, and the data steward is instructed to analyze the
root causes and develop a remediation plan.
• The data compliance metrics are collected and can be
communicated through a data compliance portal or dashboard.
• If issues are not resolved in accordance with the data policy, they
are escalated as described in the service level agreement.
• The data stewards’ ability to ensure compliance is continuously
measured and can be reported to the members of the data
governance board
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4. Maintenance
• Business policies are not immune to change, and accordingly, if
there are changes then they must be reviewed to determine if
there is a need to modify the associated data policies.

• If so, the draft changes must be submitted for review and approval
to the data governance board, and any agreed-to changes have to
be communicated and deployed accordingly.

• In addition, the performance of the data analyst and data

stewardship team is continually reviewed to ensure the
effectiveness of the compliance program.

• Any opportunities for improvement are communicated through the

data governance board, and appropriate actions can be taken.

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