QA/QC Documents Sample

Selected pages (15 out of over 100)

Sample Includes:

 Standard Operating Procedures

 Report Templates
 Submittal and Record-Keeping Forms

This library of documents is used for record-keeping

and documenting your QA/QC procedures.

Contact:
Ed Caldeira
410-451-8006

Pat

[Pick the date]

 Questions? Call Ed Caldeira 410-451-8006

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STANDARD OPERATING PROCEDURES

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TABLE OF CONTENTS

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Quality System SOP 2.2 Project License and Qualification Requirements................................................. 5

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Project License and Qualifications .............................................................................................................. 7

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Quality System SOP 2.3.1 Project Organization Chart .............................................................................. 8

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Project Organization Chart ......................................................................................................................... 9

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Quality System SOP 2.3.2 Appointment of Key Project Personnel .......................................................... 10

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Quality Manager Appointment Letter ...................................................................................................... 11

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Project Manager Appointment Letter ...................................................................................................... 12

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Superintendent Appointment Letter ........................................................................................................ 13

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Design Manager Appointment Letter ....................................................................................................... 14

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Quality System SOP 2.3.3 Personnel Qualifications ................................................................................ 15

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Project Personnel Qualification Form....................................................................................................... 17
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Personnel Certifications and Licenses ...................................................................................................... 18
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Quality System SOP 2.5 Identification of Quality Controlled .................................................................. 19
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Quality Controlled Work Task List ............................................................................................................ 20

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Quality System SOP 2.6 Project Quality Inspection and Test Plan ......................................................... 21
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Quality Inspection and Test Plan .............................................................................................................. 22

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Quality System SOP 2.7 Project Quality Communications Plan .............................................................. 23

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Project Quality Communications Plan ...................................................................................................... 24

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Subcontractor Quality Communications Plan .......................................................................................... 26

Point Of Contact List ................................................................................................................................. 27
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Quality System SOP 2.8 Project Quality Training Plan ............................................................................ 28

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Project Quality Training Plan .................................................................................................................... 29

Training Plan ............................................................................................................................................. 30
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Training Log .............................................................................................................................................. 31

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Quality System SOP 2.10 Project Records and Documentation Plan ...................................................... 32
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Project Quality Records Plan .................................................................................................................... 33

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Quality System SOP 3.4.1 Contract Submittal Schedule ......................................................................... 34

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Project Submittals Schedule and Log ....................................................................................................... 35

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Quality System SOP 3.5 Customer Submittal Approval .......................................................................... 36

Project Submittal Form............................................................................................................................. 37

Quality System SOP 3.4.6 Change Order ................................................................................................ 38

Change Order Form .................................................................................................................................. 39

 Questions? Call Ed Caldeira 410-451-8006
Standard Operating Procedures Table of Contents continued

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Quality System SOP 4.3 Project Design Quality Assurance/Quality Control Plan .................................... 40

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Project Design Process Plan ...................................................................................................................... 41

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Quality System SOP 4.4 Design Progress Reviews .................................................................................. 42

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Design Review Meeting Participant Form ................................................................................................ 43
Design Review Form ................................................................................................................................. 44

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Quality System SOP 5.2 Regulatory Codes ............................................................................................. 45

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Project Regulatory Building Codes ........................................................................................................... 46

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Quality System SOP 5.6 Controlled Material Identification and Traceability .......................................... 47

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Controlled Materials Form ....................................................................................................................... 48

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Quality System SOP 5.7 Measuring Device Control and Calibration ....................................................... 49

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Test Equipment Calibration Plan and Log................................................................................................. 50

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Quality System SOP 6.2 Qualification of Suppliers, Subcontractors, and Departments .......................... 51

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Laboratory Qualification Form ................................................................................................................. 53
Subcontractor or Supplier Qualification Form.......................................................................................... 54
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Subcontractor and Supplier Certifications and Licenses .......................................................................... 55
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Quality System SOP 6.7 Purchase Order Requirements.......................................................................... 57
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Caldeira Contracting, LLC Subcontractor Quality Control Policy Requirements...................................... 58

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Quality System SOP 7.2 Project Startup and Quality Control Coordination Meeting .............................. 61
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Project Startup Meeting Form .................................................................................................................. 62

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Quality System SOP 7.3.1 Work Task Requirements Review .................................................................. 63

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Work Task Quality Assurance/Quality Control Plan ................................................................................. 64

Quality System SOP 7.3.2 Preparatory Site Inspection ........................................................................... 65

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Preparatory Phase Checklist ..................................................................................................................... 66

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Quality System SOP 7.3.3 Work Task Preparatory Quality Planning Meeting ......................................... 67
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Work Task Quality Control Planning Meeting Form ................................................................................. 68

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Quality System SOP 7.6 Daily Quality Control Report............................................................................. 69

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Contractor Quality Control ....................................................................................................................... 70

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Daily Production Report ........................................................................................................................... 71

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Quality System SOP 7.7 Monthly Quality Control Report ....................................................................... 72

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Monthly Quality Control Report ............................................................................................................... 73

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Quality System SOP 8.12 Inspection and Test Records ........................................................................... 74

Inspection and Test Report ...................................................................................................................... 75

Quality System SOP 8.12.1 Inspection Records ..................................................................................... 76
 Questions? Call Ed Caldeira 410-451-8006
Standard Operating Procedures Table of Contents continued

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Initial Phase Checklist ............................................................................................................................... 77

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Work Task Inspection Form ...................................................................................................................... 79

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Quality System SOP 8.13 Project Completion and Closeout Inspection .................................................. 80

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Punch List.................................................................................................................................................. 81

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Project Completion Inspection Form ........................................................................................................ 82

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Quality System SOP 9.2.3.1Recording of Nonconformances .................................................................. 83

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Nonconformance Report .......................................................................................................................... 84

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Nonconformance Report Control Log ...................................................................................................... 85

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Corrective Action Report .......................................................................................................................... 86

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Quality System SOP 10.3 Train Preventive Actions for Improvement ..................................................... 87

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Training Record......................................................................................................................................... 88

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Quality System SOP 11.2 Project Quality System Audit .......................................................................... 89

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Jobsite Quality Review Planning and Log Sheet ....................................................................................... 91

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Quality System SOP 11.3 Company-wide Quality System Audit ............................................................. 94
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Quality System Audit Form ....................................................................................................................... 95
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Quality System SOP 12.3.1 Control of System Documents ..................................................................... 96
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System Document Control Form .............................................................................................................. 98

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Quality System SOP 12.4.2 Project Records Control ............................................................................... 99

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Project Records Control Form ................................................................................................................ 100

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 Questions? Call Ed Caldeira 410-451-8006

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QUALITY SYSTEM SOP

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3.4.6 CHANGE ORDER

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Version Approved by:
February 19, 2012 Quality Manager

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Purpose:

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To clearly communicate proposed project change orders and record customer acceptance.

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Scope:

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All projects

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Definitions:

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None:

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Responsible Person(s):

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Project Manager has overall responsibility

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References:
Quality Manual Section 3.4.6 Change Order
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Quality Manual section 3 Contract Specifications

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Quality Manual Section 12.4.2 Project Records Control

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Procedure:
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1. Use the Contract Change Order Form contained in this procedure unless the customer contract
or Project Quality Assurance/Quality Control Plan specifies the use of a modified or customer
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supplied form. In that case, the specified form replaces the standard form for that contract.
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2. The Responsible Person identifies contract changes as required by the Quality Manual.
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3. The Responsible Person records the requested change on the Contract Change Order Form.
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4. The Responsible Person records the approved change order on the Contract Change Order Form.
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5. The Responsible Person records the submitted change order on the Contract Submittals and
Schedule Form (see SOP 3.4.1 Contract Submittal Schedule)
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6. The Responsible Person stores the completed form in the field office as required by Quality
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Manual Section 12.4.2 Project Records Control

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 Questions? Call Ed Caldeira 410-451-8006

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Change Order Form

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Version February 19, 2012

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Change Order ID# Project ID Project Name Preparer and Date

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[ProjectNumber] [ProjectName]

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Contract change requested by:
Requestor Name : ________________________
Caldeira Contracting

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Date: _________________________________ Client

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Architect/Engineer
Request Reference Document: _____________

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Project Manager

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Code Enforcement Official

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Other:

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Change order description: Reason(s)s for change order:
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Supporting documentation provided:

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Time Extension Required:  Yes No Cost Change Required?  Yes No
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Number of Days*: _____ Amount* $ ___________

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Reason: Reason:
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Supporting documentation attached: Supporting documentation attached:

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Customer Approval: Approval:

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Name/Date ___________________________
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Name/Date ___________________________
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 Questions? Call Ed Caldeira 410-451-8006

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QUALITY SYSTEM SOP

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6.2 QUALIFICATION OF SUPPLIERS, SUBCONTRACTORS, AND DEPARTMENTS

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Version Approved by:
February 19, 2012 Quality Manager

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Purpose:

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To assess and record the qualification of suppliers, subcontractors, and company departments to meet

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the quality requirements of the company and/or project and to keep a record of their licenses and

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certifications

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Scope:

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All projects

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Definitions:

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None:

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Responsible Person(s):

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Project Manager has overall responsibility

Quality Manager
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References:
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Quality Manual Section 6.2 Qualification of Suppliers, Subcontractors, and Departments

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Quality Manual Section 12.4.2 Project Records Control

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Procedure:
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1. Use the Subcontractor and Supplier Qualification Form and Project Subcontractor and Supplier
List Form contained in this procedure unless the customer contract or Project Quality
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Assurance/Quality Control Plan specifies the use of a modified or customer supplied form. In that
case, the specified form replaces the standard form for that contract.
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2. The Responsible Person identifies subcontractor and suppliers that require qualification as
required by the Quality Manual.
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3. Records the subcontractor’s or supplier’s company name on a Subcontractor and Supplier

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Qualification Form.
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4. When no qualifications are required “none required” is entered and then this procedure is
regarded as complete.
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5. The Responsible Person assesses the subcontractor or supplier and records the qualifications on
the Subcontractor and Supplier Qualification Form.
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6. When all qualification requirements are met, the Project Manager signs the form.
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7. When the subcontractor qualification assessment identifies minor nonconformances to the

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subcontract requirements, the Project Manager may approve a provisional subcontract. The
provisional subcontract lists requirements for actions that address correction of the
nonconformances. All nonconformances must be corrected and verification recorded on the
form before the company can commence work affected by the provisional requirements.
 Questions? Call Ed Caldeira 410-451-8006

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Subcontractor or Supplier Qualification Form

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Version February 19, 2012

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Company Name: Scope of Work (specification sections):

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Project ID Project Name Approval Approved By

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Yes

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Conditional
No

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[ProjectNumber] [ProjectName]

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Subcontractor Quality System: Subcontractor or Supplier site quality inspection
Works under Quality System Site quality inspection required before approval

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Approved to Work under subcontractor’s quality system Site quality inspection of product/material required before

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delivery

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Review Topics Project-Related Job Credentials

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Licenses required: License and expiration dates:

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Certification required: ira Certifications and expiration dates:
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Training required: Training completed and expiration date:

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Type and length of experience required: Certifications and expiration dates:

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Personnel license, certification, and training required: List each person’s credentials on the Subcontractor and
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Supplier Certifications and Licenses form.

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Qualifications
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Senior person designated as Quality Manager Demonstrated results

Knowledge of Company quality standards Effective self-inspection process
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Demonstrated capability to complete work to Access to codes, standards and product instructions
Company quality standards Equipment availability
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Demonstrated skills and knowledge Production capacity

Demonstrated experience
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Staffing availability
QUALIFICATION NOTES:
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Provisional Approval: Action plan for improvement

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Follow-up results and date

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 Questions? Call Ed Caldeira 410-451-8006

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QUALITY SYSTEM SOP

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9.2.3.1RECORDING OF NONCONFORMANCES

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Version Approved by:
February 19, 2012 Quality Manager

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Purpose:

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To clearly document a nonconformance found by test or work task completion quality inspection, monitor

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the disposition status, and to record its disposition.

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Scope:

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All projects tests and work task completion quality inspections

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Definitions:

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None:

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Responsible Person(s):

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Superintendent reports nonconformance on a Nonconformance Report Form

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Quality Manager assigns disposition of the nonconformance

Superintendent stores the completed forms

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References:
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Quality Manual Section 9.2.3.1Recording of Nonconformances

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Quality Manual Section 12.4.2 Project Records Control

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Procedure:
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1. Use the Nonconformance Report Form and Nonconformance Report Control Log contained in
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this procedure unless the customer contract or Project Quality Assurance/Quality Control Plan
specifies the use of a modified or customer supplied form. In that case, the specified form
replaces the standard form for that contract.
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2. The Responsible Person records nonconformances as required by the Quality Manual on the
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Nonconformance Report Form and records the nonconformance report on the Nonconformance
Report Log.
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3. The Responsible Person records disposition of nonconformances as required by the Quality

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Manual on the Nonconformance Report Form.

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4. The Responsible Person records the disposition on the Nonconformance Report Log.
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5. When the corrective actions and/or preventive actions have been completed, the Responsible
Person records the action on the Nonconformance Report Form, updates the status on the
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Nonconformance Report Log.

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6. The Responsible Person stores the completed form in the field office as required by Quality
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Manual Section 12.4.2 Project Records Control

 Questions? Call Ed Caldeira 410-451-8006

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Nonconformance Report

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Version February 19, 2012

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Nonconformance Report

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Control ID Project ID Project Name

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[ProjectNumber] [ProjectName]

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Preparer Signature/ Submit Date Quality Manager Signature / Disposition Date

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Description of the requirement or
specification

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Description of the nonconformance,

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location, affected area, and marking

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Replace Repair Rework Use As-is

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Disposition

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Approval of disposition required by customer representative? Yes No
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Customer approval signature /date: ___________________________________
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Corrective Actions
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Corrective actions completed Name/Date:_________________________

Customer acceptance of corrective actions required? Yes No
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Name/Date:_________________________
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Preventive Actions
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Preventive actions completed Name/Date:_________________________

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 Electrical-Conduit for Electrical Systems 26.05.33.13 Sep2011

Project: Phase: Contract#: Organization: Crew:

9101

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Field Operations

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Compliance Verification FTQ 2TQ Heightened Awareness Checkpoints

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o Compliance with initial job-ready
requirements o o Cuts for Conduits in structural members approved by

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ENGINEER 1652
o Compliance with material inspection and tests
o Firestops installed at penetrations through fire partitions// fire

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o Compliance with work in process first article o

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walls// smoke partitions// or floors 1653
inspection requirements

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o Compliance with work in process inspection o o Penetrations through floor// exterior wall and roof sealed and
made watertight 1654

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requirements
o Compliance with Task completion inspection
o o Excess wiring// insulation// ties// etc. removed from Conduits

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requirements 1655
o Compliance with inspection and test plan

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o Compliance with safety policies and procedures o o Conduits secured to prevent movement and chafe 1656
o o Remaining snake lines labeled at both ends 1657

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Reported Nonconformances and incomplete items:

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o o Conduit bends do not exceed minimum for size of Conduit
used and are even 1658

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o o Metal Conduits bonded and grounded 1659

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o o Conduits are mechanically continuous 1660
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o Flexible connections to equipment subject to vibrations 1661
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FTQ Scores and Completion Sign-off
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Field Mgmt.-Superintendent Inspection 91.45.01

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Quality 5 4 3 2 1 Notes:
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On-Time 5 4 3 2 1 Notes:
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Safety 5 4 3 2 1 Notes:
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Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.
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Field Mgmt.-QA Inspection 91.45.02

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Quality 5 4 3 2 1 Notes:
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Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
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Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.
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Quality Score 5 = 100% NO problems 4 = 1 minor problems 3 = Hotspot or 2-3 minor 2 = 6+ or major problems 1 = Excessive problems
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On-Time Score 5 = On Time 4 = Late 3 = Late by 1 day 2 = Late by 2 days 1 = Late more than 2 days
Safety Score 5 = 100% NO problems 4 = 1 minor problem 3 = Hotspot or 2-3 minor 2= 4+ or major problem 1= Injury

Copyright 2011 First Time Quality

 Heating// Ventilating// and Air Conditioning (HVAC)-Air Outlets and Inlets Sep2011
23.37.00
Project: Phase: Contract#: Organization: Crew:
9101

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Field Operations

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Compliance Verification FTQ 2TQ Heightened Awareness Checkpoints

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o Compliance with initial job-ready
requirements o o Appearance of Air Outlets and Inlets approved by the

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ARCHITECT prior to ordering and installation 1542
o Compliance with material inspection and tests
o Registers// grills// and diffusers are compatible with wall and

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o Compliance with work in process first article o

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ceiling systems 1543
inspection requirements

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o Compliance with work in process inspection o o Air Outlets and Inlets clean of dirt// dust// rubbish// and debris
1544

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requirements
o Compliance with Task completion inspection
o o Air Outlet and Inlet connections to duct work is airtight 1545

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requirements
o Compliance with inspection and test plan o o Additional supports provided for registers// grills// and

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o Compliance with safety policies and procedures diffusers in drop-in ceiling tile systems 1546

o o Internal fans are mounted with vibration isolators 1547

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Reported Nonconformances and incomplete items:

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o o Drive belts properly tensioned 1548

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o o Ventilators installed with clearance for inspection and

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maintenance 1549

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o o Gravity Ventilators installed level and plumb 1550
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o Ventilator mountings weatherproof 1551
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FTQ Scores and Completion Sign-off
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Field Mgmt.-Superintendent Inspection 91.45.01

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Quality 5 4 3 2 1 Notes:
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On-Time 5 4 3 2 1 Notes:
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Safety 5 4 3 2 1 Notes:
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Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.
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Field Mgmt.-QA Inspection 91.45.02

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Quality 5 4 3 2 1 Notes:
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Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
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Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.
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Quality Score 5 = 100% NO problems 4 = 1 minor problems 3 = Hotspot or 2-3 minor 2 = 6+ or major problems 1 = Excessive problems
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On-Time Score 5 = On Time 4 = Late 3 = Late by 1 day 2 = Late by 2 days 1 = Late more than 2 days
Safety Score 5 = 100% NO problems 4 = 1 minor problem 3 = Hotspot or 2-3 minor 2= 4+ or major problem 1= Injury

Copyright 2011 First Time Quality

 Thermal and Moisture Protection-Applied Fireproofing 07.81.00 Sep2011

Project: Phase: Contract#: Organization: Crew:

9101

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Field Operations

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Compliance Verification FTQ 2TQ Heightened Awareness Checkpoints

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o Compliance with initial job-ready
requirements o o Layout/ types/ sizes/ colors and dimensions: per plans 2479

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o Compliance with material inspection and tests o o Drywall and plasters: type/ layers and taping per plans and

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o Compliance with work in process first article specifications 2480

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inspection requirements
o o Thicknesses: per plans and specifications 2481

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o Compliance with work in process inspection
o Sprayed/troweled adheres to substrates/ continuous/ no

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requirements o
o Compliance with Task completion inspection voids 2482

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requirements
o o Board fireproofing: damage free/ fasteners per specifications
o Compliance with inspection and test plan 2483

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o Compliance with safety policies and procedures
o o Flexible/ pipes and flues: mfr and fasteners correct per
specifications 2484

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Reported Nonconformances and incomplete items:

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o o Adhesives: correct types and ratings 2485

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o o Shipping/ Storage/ Preparation/ Application: per specifications

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2486

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o o Aesthetics: neat workmanship when finished application is
exposed 2487

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o Tests and Certifications: per specifications 2488
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FTQ Scores and Completion Sign-off

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Field Mgmt.-Superintendent Inspection 91.45.01

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Quality 5 4 3 2 1 Notes:
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On-Time 5 4 3 2 1 Notes:
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Safety 5 4 3 2 1 Notes:
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Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.
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Field Mgmt.-QA Inspection 91.45.02

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Quality 5 4 3 2 1 Notes:
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Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
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Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.
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Quality Score 5 = 100% NO problems 4 = 1 minor problems 3 = Hotspot or 2-3 minor 2 = 6+ or major problems 1 = Excessive problems
On-Time Score 5 = On Time 4 = Late 3 = Late by 1 day 2 = Late by 2 days 1 = Late more than 2 days
Safety Score 5 = 100% NO problems 4 = 1 minor problem 3 = Hotspot or 2-3 minor 2= 4+ or major problem 1= Injury

Copyright 2011 First Time Quality

 Finishes-Access Flooring 09.69.00 Sep2011

Project: Phase: Contract#: Organization: Crew:

9101

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Field Operations

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Compliance Verification FTQ 2TQ Heightened Awareness Checkpoints

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o Compliance with initial job-ready
requirements o o Subfloor area clean// sealed// and free of dust 1224

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o Compliance with material inspection and tests o o Support pedestals secured plumb to structural flooring 1225

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o Compliance with work in process first article

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inspection requirements o o Support stringers secured to pedestals and free of movement
1226

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o Compliance with work in process inspection
o Openings around ramps and stairs covered with fascia 1227

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requirements o
o Compliance with Task completion inspection
o o Access area free of scraps// debris// and other foreign

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requirements material 1228
o Compliance with inspection and test plan

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o Compliance with safety policies and procedures o o Flooring panel style and pattern approved by ARCHITECT
1229

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Reported Nonconformances and incomplete items:
o o Floor elevated to proper level 1230

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o o Floor panels level and even 1231

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o o Floor panels do not deflect under established load 1232

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o o Floor panels secure 1233

FTQ Scores and Completion Sign-off

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Field Mgmt.-Superintendent Inspection 91.45.01
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Quality 5 4 3 2 1 Notes:
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On-Time 5 4 3 2 1 Notes:
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Safety 5 4 3 2 1 Notes:
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Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.
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Field Mgmt.-QA Inspection 91.45.02

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Quality 5 4 3 2 1 Notes:
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Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.
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Quality Score 5 = 100% NO problems 4 = 1 minor problems 3 = Hotspot or 2-3 minor 2 = 6+ or major problems 1 = Excessive problems
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On-Time Score 5 = On Time 4 = Late 3 = Late by 1 day 2 = Late by 2 days 1 = Late more than 2 days
Safety Score 5 = 100% NO problems 4 = 1 minor problem 3 = Hotspot or 2-3 minor 2= 4+ or major problem 1= Injury
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Copyright 2011 First Time Quality

 Exterior Improvements-Base Courses 32.11.00 Sep2011

Project: Phase: Contract#: Organization: Crew:

9101

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Field Operations

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Compliance Verification FTQ 2TQ Heightened Awareness Checkpoints

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o Compliance with initial job-ready
requirements o o Course material source and gradation approved by

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ENGINEER 1951
o Compliance with material inspection and tests
o Course materials from different sources and for different uses

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o Compliance with work in process first article o

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stockpiles separately 1952
inspection requirements

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o Compliance with work in process inspection o o Drainage layer / piping outlets to surface or pervious area
1953

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requirements
o Compliance with Task completion inspection
o o Course material free of organic material// silt// clay// or other

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requirements objectionable material 1954
o Compliance with inspection and test plan

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o Compliance with safety policies and procedures o o Aggregate evenly graded and not segregated 1955
o o Base Course of even thickness and true to grade 1956

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Reported Nonconformances and incomplete items:

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o o Bituminous Base Course joints offset from underlying course
joints 1957

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o o Edge material compacted and brought even with finished
course surface 1958

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o o Sieve analysis// field density// and moisture content tests
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provided to ENGINEER 1959

o Finished surface free of irregularities// soft spots// debris// and

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o
excess moisture 1960
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FTQ Scores and Completion Sign-off

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Field Mgmt.-Superintendent Inspection 91.45.01

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Quality 5 4 3 2 1 Notes:
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On-Time 5 4 3 2 1 Notes:
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Safety 5 4 3 2 1 Notes:
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Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.
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Field Mgmt.-QA Inspection 91.45.02

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Quality 5 4 3 2 1 Notes:
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Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
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Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.

Quality Score 5 = 100% NO problems 4 = 1 minor problems 3 = Hotspot or 2-3 minor 2 = 6+ or major problems 1 = Excessive problems
On-Time Score 5 = On Time 4 = Late 3 = Late by 1 day 2 = Late by 2 days 1 = Late more than 2 days
Safety Score 5 = 100% NO problems 4 = 1 minor problem 3 = Hotspot or 2-3 minor 2= 4+ or major problem 1= Injury

Copyright 2011 First Time Quality

 
 

 
For More Information:
Contact: Ed Caldeira 
410‐451‐8006 
www.firsttimequality.com 
EdC@FirstTimeQuality.com 
   

For More Information, contact: Ed Caldeira • Caldeira Quality, LLC • First Time Quality℠ 
410‐451‐8006 • www.firsttimequality.com  • EdC@FirstTimeQuality.com