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Real Listening and Speaking 4 PDF
Real Listening and Speaking 4 PDF
= Knot; e= Chinese) 2 Helo. ke to speak to Mr Watson in the Personnel Department lease about the poston advertised in the lacl paper. you My name? Yes ofcourse.’ Hashem ‘Aghap tm caling about ¢ Sowe definitely need this order by the 6th dd The thing | want to. tress. that the delivery should be ... made ...on the 20" atthe latest © So that means all five of us need to be there on the fourth by three or atthe latest four or ese the meeting about x34 transit plans in Room 21 will have to relocate to my office on the seventh floor which is available until si... Got? 6 Would you mind speling that forme? Sony. Can you run that by me again? Could you speck up plese? [thnk we have a bad connection cal ‘you back, © Could you speak ite slower, plese? sa im som, think | pressed the wrong ‘extension. Can you put me through to Peter called eatler. He's tying to get some figures together and he wants you to see him at five o'clock n is aficeif possible ¢ IFA Banks cal, then tell him fm in a ‘meeting wil you, and after you've typed up the Vicks repot this moming, fd tke you to fist arange a meeting with Mike at FedEx for sometime net week, and then book e fight ‘tD New York leaving before midday tomorton. d_ Please tell her that Machiko Katsumata called If Mrs Henves calls... most important don't agree until... meet fist... 10% atthe ceatiest Uniti 6 (Ok, everyone? Erm .. Perhaps we can get Started, We have a lt to get through over the next couple of days First let me thank you al for coming. | know some of you have travelled along way. Id especially lke to welcome Javier and lan wholve come from Spain to be here, and inessa for interupting her holiday. ‘As you knaw, the purpose of this meeting is to come up with some recammmendations for turing things around inthe light of appalling sales figures forthe last quarter. You can see from the agenda that we have several tems to cover. Namely aling European sales, increased ‘competion in our domestic market (€958 (Javier = spanish) David: So ike to know what everyone thinks about the Boas proposal pul out of France and Germany? How do you feel about nessa? Iness Wel, Dai think ta bold move and it's probably the way we need to go, so yes. min favour oft David: Hmm. Javier, what are your thoughts? Javier: 1 agree to some exert, bu there are considerable costs involved, For example lan: Sony, can I come in here? Davi: Could you lt aver fsh, please an? Javier, you were saying? Javier Yes, thanks. The costs ae huge. wl cost ver fue mio just to ose our branches there and we can't guarantee the move wil succed. t's ik m not completely opposed to it but, er, you know: David an, you wanted to say someting? lan: Yes, Javier | see your point, but, well, basicaly fm not very ken onthe de tal ‘As wll a the cos Wwe need to conser cut long term future. We need to exper our European operations, not dose them down! Ines: Perhaps we shoul consider jst closing down the last protabe of our branches in Fance and Germany. Javier have no problem with tha. What do "ou thnk, David? David: Wel con see pros nd cons each ‘way. quite a med picture lan: cant agree to that, 'm aad. Like | say, think we need to stayin France and Germany, Thats where our futur es. David: Right. Does anyone have anything else to add? OK then, thnk need to pas all your thoughts onto the Board for further Tevew, Cleat we ait come oa vnanirous dedsion hee. Now salle mee on? ("Did you notice? Javier says I's risk A native speaker would probably say It's @riskor I's sky. es We need to expand our European operations, nat close them dawn! Lay Sales should be increasing, not fling, b_ Werneed aur staff to work longer hours, not shorter. \We shouldbe hiring staf, not fring ther. d- We need more siled labour, net unstilled labour © Werneed to be more competitive, nat more expensive. Uniti2 (€89 The speaker = American) Nan ie to begin by sing you a ew posers on takg rts lec Tis vt ski so ister up! Mostimportant of ais that you shout ty to make a note of evring you hear Alc not a dicaon You have to ken and decide whats erpotart and what ant Second, when you make notes, dnt wite eventing al Use abbrevator,sbol, numbers. anything hep keep pace. Aso, ty ‘Dorgan your notes efecvey Furhemoe, you shoud tt bean active ftene By tak | mean you need tty and predic wht the speaker going to say. 50 before the lecure ask yous what you akeady know about the topic and dung the lecture thnk about where the tak met be heading rather utp is you mss someting hen dont panic. Lecter usualy repeat hems. ety, the imperantinfoeaten .. fo example by peroprasng on summary. Something ese you shouldbe sure todos Ester for the rain ides, aswelasthe dts these you wotbe able to see the wood forthe tees. An fly ater the Jecuire, you shoud revew your notes soon as posse. That means basicaly wrt hem out api, butts te reorganize ther, hit the ‘man point, and even ad your nn thougs and comments inthe mang. Reviewing your retesin his way il ep eveything srk ny and make 2 useful study aid S, nove covered that Mista with the eit. 0 Now, mast people would agree that the massive economic growth China has enjoyed inthe lst fort years represents perhaps the ‘most significant geopoltical event ofthe 2st century. stated with the eaonomic reforms backin the late 1870s, before which time Chinas economy was age rural Since the 1970s China's economy has grown ‘on average 10% a year. Exar have soared and industial production s growing at 179% per annum. Sine 2001, China has doubled its share of global manufacturing output. Infac, Chia is second only to the US, and most forecasts suggest wil overake the Ameican economy within the next ten years Chin's population of 13 bllon makesit a staggering one fith ofthe word's population ‘This huge population esaurce means not only is China the wor’ gest mae, but tao underpins the main reason forts ecnomic ise ~a age werforce. The incredible economic south in China has meant huge changes for the workforce. For exape itis estimated that about 200 milion people have moved from rural areas to uban areas ofl wok resuling in the biggest mass miggation in sty. Employmentin agcutre has been replaced fr millon by jobs in manufacturing and industry, which for many people, has meant having to rein, acquite new Skil and adapt toa new way of if, Mary would argue that he growing middle dass the backbone of China's sucess. Howeves, some economists See weaknesses in China's economy, They pont for example, othe fact that many of the manufacturing companies that produce goodsin China ae infact foreign. These foreign companies, they argue, wll continue to irvest in China while labour costs ae low, but f wages stato rise too much they may mene thei prhuction to other pars ofthe word where ates of pay have remained lone China has come a long way since the 19705, butit would seem that, for Chia to continue its economic sucess stony the country must not rely on ouside investment and expertise, but must invest mare in sks and raining inorder to produce its ovm experts and entrepreneurs of the future Lc) a (The speaker = Indian) ‘The tak was about China's economy. The speaker began by aking about the emergence (of China as @ major economic power, which started with economic reforms in the late 1970s. Then she gave some statistics about China's economy today. t's the second largest in the world, and should overtake the US in a ‘ew years. She went on to tak about China's, huge population, and haw large numbers cof people have moved from rural to utban areas to find work. Then she mentioned some Potential weaknesses in the Chinese economy, such as a dependence on foreign companies. Finally, she talked about the challenges for the future, especialy the need for China to invest smote in skis and taining, b The tak was about the growth of Chinas economy. The speaker began by saying it was the most significant event ofthe 21° Century, growing 10% a year athough is stil not the Diegest economy, After that she said that milions ‘of people in ural areas had moved from the countryside tothe cy, and this was the biggest ‘mass migration in history, which | thought was ‘amazing. | think she said something about ‘wages going up there, but basicaly her idea is that the Chinese economy will continue to grow. 2 Could you explain what you mean by the biggest mass migration in histoy? Can you go into abit more detail on the cost af labour in China? © What exactly are you getting at when you refer tothe middle class as the ‘backbone (of China’s sucess? d_ Would you expand a litle on the impact of China's economic growth? 63, 1 Basically, what | wat to says thatthe purchasing power ofthis new dass is helping to support the domestic economy. 2 | suppose what fm driving ats that never before has such a huge movement of people from rural to urban areas taken place (over such a shot period of time 33 Yes,an average factory worker in a coastal city in China eams up to $350 a month these days, while in some other counties it can be as low a5 $100. Te point fm ting to make i hat sing wage costs could make China less atractive for foreign companies. Wel thik fsa necessary factor for global economic development In oer words, what fm sayings that without Chia asthe economic powerhouse inthe word, all our economies would be worse off Unit1s €429 (Kirsty = New Zealand) Se, ets consider where we expect ose vistors coring from in 2012, You can see from ts chart that we ante the vst majoriy of our vistors to conte to come fom our neghbour staan Other sigan mares ae the UK which we have inched along wth Nordic courtis and elon, Nod East ia, incl Joan, and the ‘Amercas roa the US of couse Let's take @ closer look at our biggest market by a Aust. Tis roph shows hat iste numbers from Ausra wll contin re Grooth ere will eran steady, a ith been forthe lat wenty and more yeas. We expect this to continue, thanks to a combination of lew aires and agressive marketing by ou" Misty ‘of Tourism in Australia. With total growth around 50 per annum we expact numbers fom Asta vil getup to round 1.2 milion ‘As focwhy people core hee, we dri expect that ucte much at al What we can see her that we expect almest no change in fact wth the to reason contig 0 remain holy, here ts manly sightseeing ond cuter acts that ar of interes, and then the pndpal other reasons... sing fends and ‘eaves and business. Audioscript = People come to New Zealand to go sightseeing, do autdoor activities and go shopping. Ls) Great Bian is made up of three counties: England, Scotland and Wales bb. Woles s popular for walking its great beaches and its many castes. In Scotland tourists visit Edinburgh, Loch Ness and enjoy the great scenery. d_ Popular tourist destnatons in England are the Lake Distic, Comal and of course London © London's top attactons include the London Eye, the Tower of London and Buckingham Palace. Three popular museums are the National Gallery, the Brtsh Museum and the Tate Moder. 2. Infact, the westhes was unusually hat for the whole ofthe summer and as a result icecream sales increased sharply. Demand all ver the country rose to new heights. For example, in London we sold "358 more ce cream than last year ‘© Of course, ll this has had a temendous effect on our bottom line and has helped ta lftus outof the diffcuk stuation we were facing ast year. In other words, we n0 longer have to consider a programme of compulsory redundancies. d_ and thatis basically al | have to say for the moment. To sum up then results have far exceeded our expectations and the future for Ml ice crear looks very bright indeed. 1: According to the UNESCO report we read, there are more than 6,000 languages inthe ‘wold today, but over hai are in danger of dying out before the end of this century 8: Yeah ike the language used by the Anu in Japan. thas less than afew hundked speakers let AA: Orthe Mao language in New Zealand, The report says one language becomes enc every two weeks. I's terible. Bascal | think we nee to do whatever it takes to keep these languages alve D: Hm. I don cute se tke that Can you actualy protect a lnguage anyway? Yes, Welsh isa great example Really? Yes When the Wek Language Board was set up in 1981, only 1996 of the population spoke Welsh, Now its up to around 25% Ithink and sing and mest speakers are younger than 30 ‘Yeah, the fact is language revitalization is cial. Every government should do what they canto suppor languages. soeAudioscript 1: fm not sure | agree. | wonder it we need £6,000 languages. mean, languages become extinct fora reason, you know because nobody wants to speak thern! We can't assume that every language must naturally survive. : [think that’s a good point. mean, things change. G: But, you know, languages tll us about who we are. You cant separate language fom culture, Take one away, and the other dies E: I dont agree. Atleast, not for hay. ‘A: Da you think you could saya bit more about that, please Maria? Sure. Before, there have been over a hundred languages or atleast ferent dalets, in taly but now basically we all speak aan, \we al fee lian, We havent lst our culture because we all speak the same language. : And if we all spoke the same language at least we'd understand each othes. There'd be fener wars and GI think you might be mistaken on that point. | dont think there would be fewer wars, for asta : Aco itcostsrlions and millions of pounds ‘0 keep these tiny languages from dying out ‘A: Ion think you've got that right. CC: 50 you think everyone in the world should speak English? E; Why not? We al do! Lets use the money on food and clean water for people That’ ridiculous : | don't think so. Are you saying we should let people die ust to spend the money on saving 2 language hardly anyone speaks? Which is more important... the fe of a person, or the life ofa language? (Did you notice? ‘The native speaker here says It has loss than a few hundred speakers left. It should realy be Tehas fewer than a hundred speakers left This {1 common occurence in everyday speech, ("Did you notice? Speaker E says Bofore there have been over a ‘hundred languages. native speaker would say [Before there were over a hundred languages Lo) {English is the most widely-spoken language inthe world, I heard the ealiest wrting is from China ‘around 2,000 years ago. About @ quarter of all languages are African languages Japanese is traditionally wsiten from top to bottom, and left to right. Greeks the oldest language spoken in Europe today. {People in Brazil speak Brazilian {2 English sa realy difeul language to learn think children learn languages more aquicky than adults. © We need to protec all endangered languages. d_ The world would be better if we all spoke the same language. fe Language and culture are not related | think fewer people are learning English these days. = ‘A/B think you might be mistaken on that point Le) AJB I'm not sure you've got that right NB Thats not quite how | see it. A/B Im not sure | agree. |A/B Sony, cen | finish what | was saying? 1 In other words, fd fike to know why you think English has become so important. 2 Basically what | want to know is why more people dar‘ care about the problem, ‘3 | guess what mm really asking is do you think another language will ever take over as the language of global communication? 4 Tout t another way are some languages rmoce important than others? 5 I suppose what Im driving at is can we really protec all the languages there are in the world today? (= 2 Som, whet do you mean exact? Bape wth some of what youve sid No, som, | don realy go long wih that 4 realy do tin hat its importrt Thats the way feel oo, Cnwe get back the point hee please? My mistake | gotit wrong. Soy. fh Thats not ely what | meant i OK So what yu sayings |, What do you think, Pete? 1. Som, can ust fish what es saying? | Gan sy something here? Unitts (€555 (stetaria = tala; Habib = Saudi Acbian) Steen [plan to go to Beng for a yea can afd it are say wth aot family whe thee. My tah goals to improve my Chinese. ve been studying tcollge ere fr thee years but | tepedt aca lng thet wl you now, hep me lot When wil come back oa my perience and language sis ill help me get a ged ob, perhaps nan impor-expot agency, Habib ‘Well next year | intend to start business studies courset at college here in Riyadh. The course is ‘wo years $0 | hope il help me to get a good jb afer | graduate. That's the main purpose in fac. But aso | hope to develop contacts in intematonal business, and Engish isa big part ofthe course so that's anather benefit ("Did you notice? Stefania says When I will come back... native speaker would say When I come back. ("Did you notice? Habib saye Tintend to start business studies ‘course. A native speaker would say Intend to start a business studies course 9) = Yes, do you want to ask me something? That sounds lke @ good idea. ‘Well, longer is better I suppose. Two months, i possible. = Either of those places would be fine. It depends if you want to-go to a big ora small ty = Ahost family wauld ge you more ‘opportunities to practise your English andl Jeam about Bitish culture, and i's probably cheaper. = Study fulltime if you can, But make sure you get the chance to socialize, too. = Exams can be useful, but think General English is best at this tage. = Sure. Theyre diferent, of course. The accents different and everything, Itjust depends what you fancy, really €¥53 (The professor = American) (OK, so the focus ofthis semester willbe on the development ofthe EU and its enlargement. You have four written assignments to do. These must be typed and handed in on ime cor they will nt be considered, They have equal weighting and make up 20% of your final grade, 50 take them seriously, Well also have a couple ‘of exams; a mid-term exam which wil count 30% towards the final grade and an end of ‘term exam which wil 0 count for 3056, Each ‘2am willbe in two parts, a multiple choice test and then four short essay questions. At the end of the semester youl also have to give an oral report, which wil take the form of a 15 minute ‘presentation on a topic of your choice related to the main course themes, followed by a Q and A session alo of 15 minutes. This will comprise 100% ofthe final grade. The remainder will be at my discretion depending on how well preparedyou ate for each clas, and also how much you Paticipate in each dass. ttendance is also a factor in that there are 23 classes ths semester ‘and you need to attend a least 80% in order to pass. So that means f you miss more than four classes, you fai. hope you all understand that. The grade you gets nat dependent on ther students in the class, so itis possible for everyone in the class to get As ort get Fs. To get an A you need above 90, 80-90 isa B and 70-80 is aC. Dis 60-70 and below thats a fal F Basicaly, if you putin the time and effort needed you wil pass. 0K, so if you'l all folow me ... Opening hours ate nine to seven Monday to Friday, and nine 1 five on Saturday, during tem time. Out of term we open from ten tl one weekdays only, ‘Oh, and if you tum up less than fifteen minutes before dosing you cant come in 69 (Over there i the Reading Room. That's where you can access materials that cant be taken out, 50, articles, joumas and so on. Rare books and manuscipts ae in the North Wing, over there... also fr reference ani of course. To search fora book youl find our main catalogue here in the Green Ream, or you can search conine if you have @ password and whet you ‘want wes publshed after 1978, For any special callecions you need to come in and go through the supplementary catalogues in the South Wing 9 Fist and second year students can't borow books. Tid year students can borow 2 ‘maximum of five bocks for upto eight weeks, and ifyou'te an academic or research student you can borow ten books fr up to eght weeks. Al books tobe taken outa Lending Senices in the lobby. OK, any questions? 2 How exacly do | go about searching for a book? 1b How do | know where to find a Book once | have its location? © Can | access the Intemet on my laptop? d_ Cani| make copies? © What if the library doesn't have the book I want? 1 What's the charge for overdue books? 8 Dostaff dear away books every evening? 1h Can t get any help on using the lisrary? 3 1 Yes, we hav wiles hotspots dotted around the place. just ok ot forthe We sym 2. Then you can mate an irtertray loan and wel oder trom somentee tat has it eos ve pounds for membes ofthe Univesty ad ten pound for eveyone ese Sure, just ask at Library Services. We also rum a Research Skis programme. Is ee, 0 allyou have to do is sign up! 4 Yes, the copy room son the fifth floor. F isa joumal and you need permission, then fil outa Request form and thy’ do ‘everything for you. It takes 24 hours. 5 Just follow the system we use. Each books numbered with the floor and row, and has @ code to show which pat ofthe lay it’ in Youll soon get used toi {6 Start by looking in the main catalogue end then fits not there, you can goto Library Services desk and theyl help you find what youre looking for 7 Twenty-five pence a day It soon mounts up, especialy if you have several books, and we ‘make vitualy no exceptions unless you have a very good excuse so you have 8 Yes, but ifyou put a Retainer sip inside, you can leave books you haven't fished with on the desk you'e using and the staff won't clear ther avy. (@ a. |sit OK to borrow these five books? How long can | have ther for? € Do you know how | can get to North Wing 4? 4 What time does the library close? Unit16 (€988 (aia = American) Bascal its all about preparation. Make sure you naw all about the company, and check Your esumé matches the jab you're apohing fot Then onthe day wear something smart get there on time, and when fs your me to shine, tin there and give itll youve got. You must 2ppear ke you really want te ob. Dat act ike you know ial though. That weit go down well (€465 (Vara = American) Non, employers otenstartff wth a question Ike Con you tell me afte about yours? get things going and what alt of people do, believe or not is they tk about thei personal life. You know ther kids, what food they tke and goodness knows what. That's bad. Do not talk about your pesoral ie Bascal you should tak about any relevant work experience. That's what employers wort o hear Play to your strengths, and mention any qualification that relate to the job, Anything at all you know as longs there i a dearlink withthe ob you ae applying for. You should mention any sks or special taining you have, as wel and pethops above all what employers wants to know how you can help ther, so expan what you ean bing tothe organization (€889 (1uan = Spanish; Amelia = talian) Jn: | graduated in Accounting fm Medd University and ater gaat stared work 25a Junior Accountant at MTV. Now am sil Audioscript there, and | am head of my department so [im used to managing people and | have got 2 lotof expenence in implementing francal programmes. | enjoy cclng and going tothe ‘movies, and | am marie with three kis. | would lke to work here because you are the best company in the business. ‘Maks As you can see from my CY, attended Manchester Intemational University and studied Marketing for three years. Then moved to Richmond inthe States and took my MBA. That relly helped me gan a better understanding of marketing strategies and how to use them effectively. Sine then Ive Worked as Strategic Marketing Manager for Gaviso. realy ke the opportunity to use allthis experience here as Marketing Directo. Ihave a lt of ideas that fm sure wil be very effective in marketing your products to a wider audience, ‘Amelia: Well, fm quite easy-going | suppose. Ian work well with anyone. | have a good education. My degree is from the Sorbonne in Pats, I's avery good university. ikea challenge too, in my work and my personal life. plan to dimb Mount Everest one day. Fm freelance row but in my lst job | had a lt of responsibilty, a lot of budgets and things. In my spare time I read and go walking. | enjoy my work and think Fm good _at my job, so, yeah, what else can | say? 659 (aie Ameican Wel employes look for people who can relate con many els you on Pople wha can a tothe President f the company rhe worker tn the shop tor They wert someone ho geod people person, asa They ao vue the ably wo take cage and head tings up fom te ft en tater Of couse they need people who are good planners, efficient types you In. alcgh inceasigy hese dhys they alo wart feeders who can work ther way hough dficates Oh and employer ert people who can acon tr tun nite oClect whatver ornaon they nee rts than st rund scratching ther heads wondering what odo (2 1 Do you manage your time well? 2 What's the biggest ificlty you have ever faced at work? 3 Canyou remember a time when you helped resolve a conflict among your «colleagues or classmates? 4 Have you ever had to work on atopic you knew nothing about? 5. Are you comfortable making decisions and taking the lead? (€989) (Raj = incion) 1 ntewiewer: Do you manage your ime wel? Raj _Yes, thnk so. fm avery organized person. | have a huge fing system and 97Audioscript | always know where everthing is. schedule my day carefully and ty to make ‘appointments | can keep. 2 Inteniewer:. Whats the biegest diiauty you have ever faced at work? Raj, Last year we hada problem with some new software wed installed. wasnt working propety and we were losing alt of money because oft. was dow to me ofits I worked round the clock. finaly found @ way round it, butit was really hard work and the pressure was unbelievable! 5 nteniewer: Can you remember atime hen you helped resolve a coafict among you colleagues or dassmates? Raj: couple of marths ago there was a problem in my department A new system ‘meant that you had to signin and out allthe tme. Many people didn’ ike this because there was nly one place you could signi, which was a long way fom where mast people werk | suggested we putsigingin staons at several locations, and that seemed to sohe the problem. 4 Iteniewer: Have you ever had to work on a topic you knew nothing about? Raj: Wel, not realy. Sometimes fm given something that | dont know much about, 501 do some investigation and ask around, you know, to get upto speed. 5 Ineniewer: Are you comfortable making, decisions and taking the lea? aj Yes, but not always. | think some decisions are better lft to people more senior For example, | dort ike ring anyone. x9 1 Q: Tell me more about the project you mention on your CV, can you? ‘Ac Erm, yeah, well erm. | started it let me see, about, erm, a year ago | guess. The purpose is to, 0 ook at ways of increasing the company's income without adding ‘additional cos. Thats, that’s very important. ‘Most of our employees work shifts so, you know, welte looking at diferent things, ur, like setting up a new shift pattern, maybe, and erm... ways of multasking so that workers can cover for each others absences and sickness. | guess you'd call that team, building. @ Canyou tell me about your responsibiles in your job at the moment? Bs. url fm the Staff Development Superior, so that means | have to monitor staf performance and identify areas where skills need to be supplemented or improved. its ‘bout designing and implementing training prograrnmes, when and where they ae needed, to make sure we get the most from ‘our staf, and to make sure they are happy 100, of course! Actual | established a new system to assess performance that seers to be very effecive \Why do you want to work for this company? Because, er you lead the market in communications technology, and you have the best eputaton of ny company in the business. |ke the corporate culture here. ‘Yu'e an ethical company, but you aso, you know, are ven by profit Thats important. 1 ‘want to work for the best. | think fd be happy here, fd need to relocate but thats fine. ts rot fac, pee HD (speaker 1 = American) Speaker | EF, well last yea | tied to establish a new system for internal mail, but it was a complete clsaster.| didn't take enough time to introduce itand nobody knew how it worked. | leamed that although something seems clear to me, it doesn't mean that everyone else understands. Mi take more time and do more tals before | try anything like that agin! Speaker 2 Will | enjoy the job fr doing and | get on well wth everyone, but | relly want to move 'on and ty something new. ve had ths job for two years now and | think 've outgrown it fm ready fora new challenge, something that stretches me. Speaker 3 "tend to worry too much whether the customer 's satisfied or not, and that means sometimes | spend too much time on the customer and not {enough time on other aspects of the job ea 1 The printer wont print anything, 2 asked over a month ago for a brochure +3 So, you want four black ink VR1O cartridges {and a box of 500 envelopes? Wiouid it be possible to speak to Kate Thomas, please? ‘Are you in the middle of something? Shall we move on? Can you give an example, perhaps? Can we get back to the point here, please? \'m a bit busy at the moment, Im afraid What do you think | should do? 8 Frm very sony for the delay. Please give me a moment. Fd be grateful if you could be patient. Can call you back? It might be worth checking the cables, leant remember what i's called Sorry, can | come in here? [have no problem with that Certainly just put you through. Let me repeat that jst to make sure CCan you run that by me again? It might be worth reducing our prices Fa rouch rather have a late check out. | eally must insist on a late check out. Fd appreciate it if you could arrange a late check out I don't agree with that at all The point fm trying to make is Can you go into a litle more detail on fm not sure you've got that ight That's completely wrong. | didnt quite catch that im sony about this. CCould you bear with me a moment, please? You'l have to wait. Would you mind speaking a litle slower, please? I did't quite catch that. Can you run that by me again? | think we have a bad connection, No, sory. dont ely go along with that. Im afaid that's not really what | meant. Sorry. Can I just finish what was saying?Unita Get ready to listen and speak © Your oun answers | © Ifyou tke going to parties and meeting new people then you ate probably quite extrover. Ifyou prefer to socialize ony with people you knows, then you are more resented. If you hate making smal ak with strangers, switch off it you are nat interested in 2 conversation ox prefer to fsten to others then you socal syle is more passive b work going c see thenews d been hot today ate the family f ke your jacket 2e 3a 4f 5d Gb b Nick ¢ Tim d Nick © Nick Nick's conversation is more successful because he aks lots of questions, responds to information and sounds interested, =a ‘How lang have you worked there? ‘Ave you enjoving if? 2. Your own answers. Possible answers: What do you do? / Do you enjoy it ‘© Where are you going? / How long are you going for? d_ How long were you there? fe Where did you move to? / What's your new place lke? 3 Your own answers. Possible answers b What do you do? / Do you like working in London? Where are you going? / How long will you be away for d_ Have you been working hard? / Didn't you sleep well lastnight? © What was it? / Was tat the cinema or on TV? What kind of food do you like to cook? / Are you 2 good cook? 8 How many years have you been maried? hh What make isi / A laptop or a desktop? He asks her questions. a down b up 1 question bis #2 2. question a isnt i ifs great music isnt i? é aunag Iwas cold yesterday, wasnt i? You've got two children, haven't you? /'You have two chien, don't you? ‘They arent fom here, are they? f Itwas your birthday last week, wasn't it? He hasn't found a job yet, has he? Julia cnt pass her diving test last week, did she? Youre not going shopping nest weekend, ae you? They eat meat, dont they? You didnt watch the match lastnight, did you? E a 4 = b Dont you? ¢ Have you? Your own answers. Possible answers: Did it? What was the problem? © Won't you? Where are you going? d_ Aren't you? What's the problern/matter? Has he? Thats great. When did you hear that? FIs she? Do you know where she's going? Doesnt i What's wrong with i Didnt you? Why not? Focus on question tags 1b dontyou ¢ inthe d isshe e havent! f donttthey g will you h didnt we Note: We add a negative question tg 0a postive statement: That was a greet movie, aso? i? We adda postive question tg to a negate statement: You dct see Mik, did you 2 taining; play golt property prices; new fat a disappointed ‘Ohno. Thats terible! a2bic3 What a pity! ¢ That's mawellous! a How exciting! Thats marvellous! ¢ How exciting! b Focus on exclamations b How awfull c Whata pity! d What fantastic news! © Whata great idea! f What eppaling weather! g How amazing! hh Whata mess! i How unusual! j Whata relief ‘Sound smart b bored c bored d enthusiastic © bored f enthusiastic g enthusiastic h bored Get ready to listen and speak @bwcsd6egt) g7b2in jakRis © Your own answers b digital camcorder _¢ plasma TV d_laptop/notebook computer @ alkinone printer Portable, on vacation, record video, take pictures ' 50-inch screen, picture quality, watching movies ving room wireless, ight, 80 gigabyte hard disk, 3 gigahertz processox, screen, software © 24 pages a minute, black and white, 2 fax, can make copiesB 1b inerestedin_¢ youtell me what _d_ what does @ tell me about { like to know g Whats; ike 2 leqressions cd 2 expressions e fg 3 expressions a,b 3 2 store addresses and contacts 3. take notes and write documents 4 transfer files to your computer 5 read and send email 6 sutfthe Intemet 7 take photos and videos 8 download video games 9 listen to music 10 watch TV 4 a You can connect tothe Intemet without having to plug into a computer bb Avhotspat i an area where you can connect tothe Intemet. ‘Sound smart 2 camera popular festute address appointment 4-9 Can take a doser look? Here's a picture of me and my friend, c The assistant said there's a sale on today. 3 Your own answers, Possible answers: b Can have a loserlook please? ¢ What happens i | press this button here? d Whats this keypad for? What does that blue button do? ‘Special payment ters, an extended waranty and deliver “The special payment terms cost an estra $60. The extended warranty is $49.99, and the delivery charge is $40. He buys the extended warranty. He does nat have to pay for delivery. you .. then 1 bb fyau give me 1036 of then fl agree tothe special payment terms you give fee installation and demonstration, then Il take the extended warranty d_ Ifyou give me free delivery, then Il sign up forthe aftersales technical support Ifyou give me a discount, then Ill buy two. Ifyou give me an extra battery, then Il buy the leather case. Focus on the language of sales b off con don e for f in g down © 1 Henri a computer game Pete: an alkin-one printer Karen: a mabile phone 2. Henri He already hes this one. Pete It’ faulty ~ the paper gets stuck and the fax doesnt work. Karen It ashes while on the Intemet, and sometimes when she ‘makes a call she can't hear anything. ‘Yu should tick all the expressions. Jane says: The thing is... Hend says: The problem i Pete says: The problem seems to be... Karen says: {don't understand why 3 Your ovn answers, Possible answers: I bought this camera last week but the problem isthe screen doesn't work. Can I have a refund, please? © This CO was a present but the the thing is | dont listen to music, really, so can | exchange it for something else, please? d_ I got this computer game as a present but the thing i |aready have it. Can I exchange it for a different one, please? © | bought this DVD recorder last weekend but the remote control doesn't work. Can | exchange it fra dfferent one, please? 400 34 di an appointment to see a doctor ‘a check-up and their teeth polished to find aut where his father is inthe hospital asc4ab Minor injuries Unit b £450 c anXsayand checkup d 4 pm. Step | lin a registration form Step 2 complete a database card Step 3 have a Well Person Check ‘2 her passport, and a letter from her school bb her health detals, and details of her family’s medical history 2 Seeing the nurse 3 Homevisits 4 Inan emergency Asking for advice 6 Well Person Clinic 7 Special clinics, Repeat prescriptions 23 False, The receptionist says you can ‘drop in’ (callin person) a5 well. False. We try to see everyone within two days False. The nurse can give vaccinations aso. we False. They are only available between 11.30 and 12 on weekdays, “Tue, On Wednesday and Friday afternoons Tue. The spedal clinics are for asthma, ciabetes sufferers and a baby dinic for new mothers. hh Tue. The receptionist says they need 48 hours’ notice 2838 4A5B6A78B Anne Bertrand Treatment: Nitrapan B:veek course (One 1000M9g tablet in the morning and another at night Return visit Yes/No [f yes, when im a month] Brian Kingston Problem: the flu (mild) Treatment: Cordosole 5. I-week course. 2.x 250mg tablets, 3x per day before meals Return visit Yes/No [f yes, when 1 has stomach cramps, has dienhoea, has been sick Your own answer. ‘She's gat food poisoning 'b_ The doctor prescribes some tables (nwo every four hours). No (only if she's not feeling beter in a weet). ‘She repeats the important information. Your own answers. Possible answers: b_ OK So I need to take two spoonfuls after every meal {¢ Right. So you're saying | have to just take one tablet in the moming and one at night. d_ So you mean | should finish the course and then come back and see you ifm not better. OK So | need to eat less, avoid rch food and crnk plenty of waterSound smart 2 b- No, | have to take two tablets after each meal. No,’ two spoonfuls three times a day No, said | had a pain in my right arm, No, 'm here to have @ Blood test. A 1 Your own answers, 2 Object Problem a a won't star printer won't print anything washing machine won't spin 3 a This person decides to call the garage to have his carrepaited, This person decides to check the ink cartridge to make sure it hasnt un out (¢ This person decides o check whether the pump needs replacing Focus on modals of deduction 1 To make a deduction inthe present, we use a model of deduction and the infinitive, To make a deduction in the past, we use a modal of deduction + have + past participle. 2 a cant b musthave c coudhwe d mighthave © mmusthave f might not B 2. Your own answers. Possible answers: 1b The batteries might be flat. Perhaps they need replacing, Iteould be the cartridge. It might have run aut of ink. d__Itmay be the thermostat It ight have broken, €€-Itmight be the fuse | suppose it could have blown. | think you might need to buy a new fuse. 3 Your own answers, Possible answers: No, itcan't be a fuse ether. ve checked them all ready. _IfSnot the monitor, ether. There's nathing wrong with the monitor. d_ No, it can't be the keyboard and mouse. I've put new batteries in © Yeah. {suppose it must be the hard disk It's the only thing | haven't checked. It can't be anything else & 1 You seally shoud leave it any longer You'd better cal an electrician. Youd better not touch tat cable. tight not be soe. YouLought ocala plumber. 2. Your own answers Possible answer: You better call anelectician, You relly shouldn't touch that cable ¢ You relly should read the instructions again, You'd beter nt take it back yet You realy should cal an engineer. You'd beter not ake a look yoursel You realy should see a doctor You shouldnt wait to see fit gets better Answer key 3 Your own answers. Possible answers: b Well you'd better not lave it or it may get worse You'd beter not ty to repairit yourse. You really should get a mechanic to have look. <¢_ You really shouldn't use the car. You'd better goby tran instead. © You'd beter buy the ticket now. k might be busy tomomow mamning. 1 tf you havea burg alo fited, then this wil act as a deterrent ‘You wil be ll unless you eat more heathy You should be more careful, otherwise you will have an accident, 2. Your oun answers. Possible answers: b- ffyou don't work har, youl fal your exams. /You'l fal your rams unless you work hard You should eat more heathy, atherwse you'l put on weight / Youll put on weight unless you eat more heathy 4. You should gett repaired, cthemnise you! all behind with work. / ‘You'l fall behind with work unless you get it repaired. You should apologize, otherwise you might lose your job. / You might lase your job unless you apologize. Vb4cid2 2.1 The lockon the door s broken, suggesting that the burglar came in trough the door, but the wornan says the burglar had smashed window ond climbed through 2 The smoke iscorring through an open window but the man says it was coming from under the front door. 3 The handbag is onthe backseat ofthe car but the woman says the thet had taken all my shopping bags and my handbag. Aso, the back door ofthe caris open but the woman just says the thief had smashed the back window. 4 Thete ae two wormen inthe car but the woman says she wes all on my oun, 32034 4b 4 Your ovm answers. Units ‘The number you need to press is 2. 2. Your own answers Possible answers website: wnmukvisasgovuk (download appl. forms + email Q) Fax number: 020 7008 8359 Address: UK Visa section, London SW1A 24H Opening hous: 9.50 am ~ 1.50 pm Monto Fi (except pub. hols) a4b5c2die3f6 2-2 She has tofll outa foem VAFI and senditin with her passport, ‘wo recent color passpart-sized photos and other necessary supporting documents. 3 Aletter of support from her school/college (eg. saying what shell be studying, how long the course is, et.) and her last sx months’ bank statements 4 Partie or holiday work is OK. Maximum 20 hours per week, ‘Student isa is £85, 6 She can apply by pas or in person, She must apply between 1 ‘and 3 months before she plans to go to the UK 401Answer key 11 YUKi uses the expression What do you mean by ..? 3 Your own answers. Possible answers 2 Sorry, whats ‘AIS? 3 Tm sony. | don't understand, What's a ‘UK Mission 4. Sorry, can you explain what ‘Schengen area! means, please? 5 What does EEX mean? Focus on official language b fillin c runout d register e signature f print g status h origin 1 coming to work in the US, an permanent job employer-based green card 2 have family there, famiy- a family member in the US must based green card bea citizen or already have a green card ‘must come from a country with a low rate of immigration to the US 3 win a green card through the Diversity Visa lottery program Salb4ac3d2e5 44 birth cerficate biographical infornation passport two colour photos fingerprints a physical letter from your employer rE 1 aisbetter 2. Your ov answers Possible answers: ‘That's because | really lke it ere like to stay here longer Justa few manths. Less than nine for sure. Yes, Ive found a job in a supermarket, Yes, Ihave. Here tis tim studying sociology | need the money to support myself while I study. ‘Another year. Yes, Ive found a jab in a local restaurant. ts off campus so I need 2 work pert. No, I haven't. Unite 1 Crossnel Hillis a pak Old Keler sa statue The Typenster is a monument. go's is 2 café or restaurant. 2. Crosswvell Hil walk /read (if weather’ ice) / joggers / walking dogs (id Keller: huge / 100 feet high / an important person / made of male The Typetter bul after 2nd Wesld War / names of men who died Fig’: eat /sandiches / rm starving! 102 Focus on strong adjectives 1 tied ~ exhausted, bad — teil, interesting — fascinating angry ~ furious, big huge, scared ~ tried, hungry ~ starving, 001 fantasti small ~tny 2. You can make the adjectives in A stronger by adding ven You can make the adjectives in B stonger by adding absolutely. 3b absolutely terified c absolutely exhausted d very angry e verybad f absolitely staning ‘Sound smart 3b Yes,lam.tmexhausted! ¢ Yes, twas. twas fantasti! J Yes, tis. Wstiny! e Yes, itwas. was terible! f Sodid l.twas fascinating! g Yes, lam. tm furious! fh Yes, itis. ts huge! 11's. 0 good place to go if you want to go dancing on aright out. 1s handy for joggers. 1's popular for walking dogs. 1s famous fo its sandwiches. 2. Your own answers. Possible answers: ‘museum — interesting art gallery ~ beautiful paintings city centre — lovely old buildings bars ~ great fora night out markets ~ great bargains 3 Your onn answers. 1b expensive ¢ getaround d Whats there e good beaches F biggest attaction g nightife h famous for i places to visit j. best time 2f 3h 4d 526i 7e Bj 9c WE False, The hotels arentt cheep. b Tiue. The faad is very varied and cosmopolitan. False, You dont realy need a ca. False. Alcatraz is ‘well woth visiting. © False t's hardly ever hot enough to sunbathe. True it’s generally quite mild. True. The cable cari the ‘best way to see the city There ae lots of feries and buses, too. hh False. tts not famous fo nightie, although there are some places 10 90. 4A. The oy Matk and the travel agent are taking abouts San Francisco. Sound smart 2a The beaches are good but they'e very crowded. b Where's the best place to go for a night out? ‘¢ How much isa single room for twee nights? 4d 2 good place to go f you lke wandering round sreet markets. 2. You realy ought to (1). Youhave to (2). shoul detitey (3) You musint (2). wel worth (2) (wth both 2 getund well wrth visting and @ noun well woth o vst) 3. Your own answers. Possible answers: You shoud deftly vist the caste. ts fascinating The pais wel worth avis.’ absolutely wonder 4. You have to see the monument. ts huge! You should definitely go to the beach. tt's really beautiful, 4 Your own answers. Possible nswers bts wel worth buying a wee tout chet.’ handy fr using all the pubic transport. You realy ought to vist the pa You must miss the Metropolitan At Museum and there ae los of monuments wort seing too. 4. You have to eat at ak’ Terai Bar. ta great place forrealy traditional food.© You should defintely goto Shibuya in the evening and check out the live music. The night markets are well worth going to as well. £ tfyou can, you really ought to goin Apil because that's when the weather i best Review Section 1 Tazc3c4aSc6b7c8b9b Section 2 Ta2cSasbS5c6aTb Base Wd Section 3 Tb2b3asbSc6cTasadd We Section 4 Your own ansners. Possible answers: 1 Oh really, did you? Why did you have to work? / What were you ‘working on? / Did you finish everything? 2 You really should start revising. / If you don't stat revising, you might fail. / You! fail unless you do some work soon. You should do some ‘work, othennise you might fai ‘3. Have I That’ fantastic! / That's absolutely wonderful. / Are you sure? 7 How did win? 4 Itcould be the cable. / it might be the fuse. / You realy should get ‘someone to look at it / You'd better not try to fit yours 5 Oh yes? What are their names? / How old are they? 6 Ihwas good, butt wasnt fantastic / twas really boing 7. Well there's an art museum. ts a good place to goif its raining. / You can find ots of great shops in the centre. 8 Yes, it's great. / rm realy enjoying it. How about you? 9 I'm sony but can you explain what INS means, please? / | don’t understand, What is the INS? 10 Hove you? You should go tothe dentist, otherwise it might get worse 10 b Unit? A 1b twillast five days (from the 5" tothe 9"). Yes. There are several dues tothe fact ARG held the same event there the previous year. Thevell be 34 this time is fllboord asin) 4 awhiteboar,afipchart delegate pads/pencis, water, wireless Intemet access 2 Dates: July 5 ~ July 9 (inclusive) "Number of peopl: 37 (34, plus herself and two senior HR people) Double rooms: 4 Requests / Special requirements: one delegate in wheelchair will need bedroom for disabled on ground floor 25 many rooms with baths as possible ~ late check-out on Yoth; 2pm Study Centre: Shelly Meeting room: C, E, F Additional equipment: computer data projectors and screens Catering: ultboard Refreshment breaks: 10:30am, 3.30 prn Additonal information: none Id be grateful if you could (give me a double room too...) Id appreciate tif you could (give us as many rooms with baths as you can) 2. Your own answers, Possible answers Can | askyou to make sure all rooms are on the ground foo? Could you possibly arange the refreshment breaks fr thee ‘dock each day, nt haf pat tree? 4 | wonder you could put fresh flowers in each room? Td be grateful if you could make sue all ooms have an eatly rmoming cll at seven everyday 3 Your oun answers Possible answers Could you possibly turn up the air-conditioning inal the rooms? TA appreciate iit you could get someone to repair the shower in room G23, 4 wonder if you could lend me a vdeo camera tomorow morning? | want to use it in Meeting Room C ‘© Can | ack you to put some bates of mineral water in all the taining rooms, please? {don't know what it’s called but you use ito dean your teeth, need something ta put these posters ona display board Have you got anthing for dearing mart of clothes? 2zib2c3e 3 Your own answers Possible answers: My mobile phone i low on power. Have you got anything for recharging i € Yes please. need something to cut up this paper. 4 | dort know what it's called but you use to add up numbers. D 1 Vitor luton to help. This is noticeable fom his overland and ao the way he say Hmm. Wel, OK. se f can get anyone to hep you out for couple of dys. 22 He's woking onthe London projet tsa lat more work than he realized when he agreed to doit. ce asks for some help to write up the report. d_He-says he's in danger of fling behing, and may not rsh on time. The deadine is a week on Fiday. Viktor pramises to find someone to help Pete for a couple of days. ‘Sound smart 1 a angny/impatient b bored/uninterested c_ thiendy/cooperative 3 friendly/cooperative 3, 8 angry/impatient 1, 7 bored/uninterested 2, 4, 5, 6 E 2. Peter uses all of the expressions 3 Your own answers. Possible answers: if would help a lat if someone could explain how to use the new database. 1m in danger of making mistakes I could realy do with a new printer, The reports may not be clear ‘enough i! don't print n colour. d_twould help lot if someone could help me photocopy the reports. Tim in danger of nt fishing on time. I could realy do with a holiday soon. | may become il i| don't take a break, Focus on interrupting 22f3b4c5a6d 103Established: 1989 ‘Main activity: provides microchip technology to computer manufacturers Headquarters: Cambige Tumover over €250 milion No of employees: 1100 worldwide Curent maket share: 15% 2b the best products ~ Quality / the most compete prices — Pies / in the quickest ime frame ~ Speed 3 b President c HumanResoutces d Rand D Technical Support Sales and Marketing Your o1n answer Possible answer: DDrucher Bahn Systems was established in 1862. tis one ofthe leading manufacturers of rlivay vehides in the word Its atthe frefont of technology ints field The cariages it manufactures are 20% lighter than the competition Ithas enjoyed rapid growth in recent years and has an annual turiover of 575 millon eu. Ithas around 15 percent ofthe ‘market Over 12 thousand people work forthe company, which s based in Betin in Germany, tis headed by Hans Kilmes the Managing Director ‘The company's organized into fe dhisions; Operations, Production, ‘Business Development, HR and Finance. The Operations dision includes ‘two departments, Design and Maintenance. The Business Development dlision is made up of the Strategy and Projact Management departments. Your ov answer, Refer tothe example above as a model ‘Letme introduce you to our General Manager, Gan | introduce you to Sonya? [dike you to meet our new matketng directo. ‘ant you to meet the rest ofthe team, You hear: This... / Let me intoduce yout... want you to meet Caro Parks: Accounts Manager Tim Stats: Payroll Manager Helen Green: CFO Al these people workin the Finance Deparment. Focus on job titles 2 Chief Executive Officer 3. Chief Financial Officer 4 Vice President 5 Chief information Officer 6 Chief Operations Officer D 1 Cala Youssryc Heidie 2 Cart: expenditure / investments / budget allocation / resource ‘management. Youssry: people / hiring and fring / welfare and professional development / statt Hic: design new technologies / research and study / practical testing and tials E 2. Your own answers, Possible answers: They all need tobe flexible, efficient, reliable, good with computers, etc. Michiko: creatve, able ta meet deadline, good at cammunicating Carl: analytical, good at sohing problems YYoussr: sociable, good at communicating, 2 good listener Hei: analytical, methodical 3. Your own answers. 104 Sound smart 1 a There are five sabes in anahtical. b The main stress i on the middle sylable as shown by the stress pattern 00000, 2 creative flexible confident sociable * effet determined ‘well-organized F 11 Michiko uses fm in charge of ../ My main responsibilty is to Catt uses My job involves. / Im mainly concerned with YYoussty uses im interested in... / Ym responsible for Heidi uses My job involves 2 Your own answers. Focus on prepositions with work 2 in 3 with 4 in 5 on 6 to Corwersation 1 ‘The assistant promises to process the order and send the book, ‘The customer isnot satisfied because the book hasn't been sent yet and the assistant can’t guarantee when it will be sent. Conversation 2 ‘The problem isthe wrong printer cartidges were delivered. ‘The assistant promises to post the comect cartridges by special delivery, and gives the customer a £30 credit. ‘The customer seems very satisfied. 2b verybusy cently check d immediately © the micup f computer problems g amoment h right away 11 ask someone to be patient: ¢ apologize: a, promise to take action: d, h_ explain the cause of a problem: bf 2. Your own answers. Possible answers: see. rm very somy forthe delay. 'm afraid weve been very busy this month, im very sory for the inconvenience. Unfortunately were having problems with our website. d_ Oh, Ido apologize. m afraid there has been an administrative ero. © Oh dear. m very soy. Unfortunately the manager isl today 3 Your own answers. Possible answers: Ido apologize. sort out right away. book an engineer to fi Tim very sony for the micup. Il get onto it immediately. arange to exchange it for the right one. 4 {do apologize. Il sort this out for you immectately. Il refund the 150%, € Iimvery sony Il get onto ths right away, ask someone to call you.4 Your own answers. Possible onswers: Please give me a moment and il check. Yes, we should be geting some mare in next Monday, Yes, send one special delivery as soon as we have them. _ You'te welcome, Goadbye, c 2. Your own answers Possible answers: You want to order a par of blue Exraright trainers, is that correc? ‘€ You want to order plasma screen 32-inch TY, at £949, is that right? d_ You want to order a 5-piece Analon saucepan set, is that correct? .€ You want to order a red Valencia sofa and you'd like it to be delivered on Monday 1* June, is that right? Sound smart 2 2 11j/ asked you /w/ over a month ago fora brachure, Please give me / a moment to check. Il get onto /w it immediately d_ Well past the // order special delivery. "post inthe (afternoon. Can |/! ask who /w/ is speaking, please? 1 do iw! apologize for all the // inconvenience. You sent me fan email to /w/ ask about delivery, I be if out ofthe / office all next week. 2 sd6e3 2b keeps cashing c print anything d © doesrit work f record anything The problem is that the photocopier wor't work They open the copier and look inside ¢ Some paper was stuck inside ltmight be woth opening i You could try paling that Have vou tied switching it off... What about pressing the Your own answers. Possible answers: b_ Have you tried asking a technician to look a it? It might be worth reducing our pices. ‘What about having a special promotion? You could try giving the staf a bonus. £ ttmight be worth changing supplies. 1 Conversation 1 b He'sinameetng ¢ 4 He ass that Mr Frederick cls im because its important. He should be free after lunch. Conversation 2 © The Accounts Department. f Because he needs to check some. figures. g Because she's out ofthe office. h To tell her that he has calle. Answer key 2 b Would it be possible to speak to Mr Fredericks, please? ¢ Will he be available this aftemoon? d Could you ask him to call me? e Thanks vary much. Goodbye. 2zesaad 5c 2 is Sharon there? 3. Do you know when shell be back? 4 ‘When she gets in can you say ..?- 5. Thanks alot Bye ‘5 Conversation 1 is more formal. Full names are used and polite questions Tas becidse2ta 2 Your own answers. Possible answers: b {see will she be avaiable this afternoon? Could you ask her to call me as soon as possible? [your name] from Suntoursintemational My mobile number is 07967 324094, © Thanks very much. Goodbye. 3 Youronn answers. Possible answers: b Do you know when shell be back? ¢ OK. Can you say called? d_ mon extension 344. e Thanks alot Bye. © 1 Conversation 2 is more formal. Full names are used, and polite questions, 2 2 amessage 3 ty 4 line's engaged 5 Thisis 6 Would you ike 7 you through 8 on another call 3a 15 b 48.037 626 D Ta2zb6cidaests3 2 Your own answers. Possible answers: tim afraid she's on another line ight now. ‘could you lke to leave a message? d_ Certainly. Can | ask who's calling? ‘Thats fine ll make sure she gets the message. Thanks for calling 3 Your own answers. Possible answers: No, sony. The line's engaged. Gani take a message? d_ Sure. No problem, Samantha, iit it? OK. llpass that on for you. Bye far now. ‘Sound smart 3) b 11 words (the contraction youre counts as two words, you ore) cad7e8 1) Yourown answers. Possible answer: “The mam is on a busy street, with alot of noise from trffic nthe background 21b2c3a4de5d 3b munthatbyme ¢ speakup d bad connection © litle slower 4 Yourown answers. Possible answers bb Gan/Could you speal/Would you mind speaking alte slower, please? Sony. Can you run that by me again? d_ Would you mind speling / Do you think you could spell that for me think we have a bad connection. call ou back. 108b letme thank ¢ especialy ike td purpose of 2asc4b5d Your own answers, Possible answers: (Other expressions might include 12 getting everyone's attention (Ok, everyone. Are we ready to stat? Can we start? bb thanking people May | take this opportunity to thank everyone for being here today? Td glad you could all make it. © welcoming people ‘keto intraduce everyone to explaining the aims ofthe meeting ‘The main reason we're here is to Te called this meeting because refering people tothe agenda Ifyou look atthe agenda youl see Wie have five main tems to discuss, 4b False. lar has also come from Spain. c Tue d Tue e False “There are several items fo cover. eter B 1 David v nessa ‘ Javier y lan . 2b Fmmot completely opposed tit c |.can see pros and cons each ‘way. d_trmin favour oft etm not very keen onthe idea ata 1 see your point, but Perhaps we should consider Ihave no problem with that cart agree to tha, maf 1e4d3e5 Focus on the language of meetings 2eshsb5a6d7e Bt c Vlae2bg 3hj 4cf 5 di 2. Could you let [ave] finish, please? Does anyone have anything else to add? Shall we move on? 3. Yourown answers. Possible answers: {think we need to look a this in more detail / Perhaps we should discuss this abit more. tim not sure that holiday entitementis relevant here. think ‘we're drifting ofthe point a bit. d_ Shall we move on? / OK. Does anyone have anything else to add? Lets go over what weve agreed. / OK, to sum up then 4 106 ‘Sound smart 1 a. Weneed to expand our European operations, not close them down! ‘say the elevant wards(udeD/ softer than the other words. Sales should be inceasing, not fling. We need our staff to work longer hours, not shorter. We should be bing staff, not firing them. \We need more skied labour, not unskilled labour ‘We need to be more compete, not more expensive, 12c3a4ad 2. These meetings dani tend to be particularly useful Strategies | and 4 Would you agree that onthe whole, our performance wastt vey good? Suateges 1,3 and 4 3 Your own answers. Possible answers 'b- Onthe whole sales havent been very good. Customers tend to think the quay isnt very good. dd In genera, would you agree thatthe senior management might be to blame? © Onthe whol, the company’s reputation may have suffered sgh. Unit12 A 1 Dor decide whats impotent use abbreiations/smbols/numbes cngatize your notes eflecivey try and predict what you wil hear listen forthe main ideas; rewrite yur nots sap Dont: note everyting: wit everyting in ul panic you miss someting 2 a Shesoysa lectures nota dation Before the lecture you should ask yourself what you akeady know about he topic, Dating the acre you need to thnk about where the ta might be head 8 paraphrasing and sunmang “Deven notes efectiey you ned o rete ther ergnie ter, tight the main pons and ad your un thughtscorments © The to advantages she mentions are that this il help eveng sink in and a0 prouide a seul ty id Focus on arrows, symbols and abbreviations rie Em 2ee wy 3 imp, 1 poss. temp. aa | 12 18 4 15 16B 12b3b4b5b 2. Your own answers. Possible answers: Bacigiound to economic success Mass. eon growth / lst 40 ys / mos signif geopol event 21s. ate "70s (econ fins) Sonth statics Grown a. 10% pa/ Exports t Ind prod 17% pa. 7 >2001, 2 lob. Man, output No.2, but wll overtake US nt 10, ‘A population on the moue pop. 1.3bn. 200m people rural + urban areas middle class T many manufac. comps foreign wages poss. 1 must T invest enti his + taining ‘must produce oun experts + entrepreneurs 3 Your oun answers Refer othe answers above os @ model c 2. Your own answers Possible answers ‘The talk as about China's economy. The speaker began by talking about, the emergence of Cina as @ major economic power, wich tated with economic reforms inthe late 1970s. Then she gave some statis about China's economy today It's the secondagest in the word, and should overtake the US ina few years. She went onto tak about China's population, and the migraon from rural to urban areas. She then ted about some possible weaknesses inthe Chinese economy, tke the fact that if wages rs, China might become less atractve to foreign companies. Finally, she talked about the challenges {ocing China's economy, in patculr the reed for Chinato produce its ‘own experts and entrepreneurs in the future. D 1 Summary is beter 2. Your oun answers Possible answers: Summary @ Strengths: This covers all the main points tis we-orgaized and ‘accurate, and use a variety of appropiate signposts (words ik: Then Final et), induding some useful deta Wieoknesses: There ar no specif statis, and the speaker doesnot ‘explain why dependence on foreign companies may be a prabler in the future Summary b Strengths: Some useful information covered together with the main points. Signposts are OK Weaknesses: It misses a lot of information background and fas to mention relewrt details, soy Chines ecanomy is sill not the biggest, rather than s second behind the US, which is more informatie. is vague, eg millions ther then 200 milion. There is nothing on the challenges fr the future Your own answers. Possible answers: cost oflabour middle class = backbone of China's success’ dd. impact of Chinas economic growth 22a3bad 3b diving atc tyingtomake d_ saying Answer key Canyou go into abit more detail on? 4 Would you espana ile on? 2. Your own answers, Possible answers: b_Could/Can you go explain whet you mean by economic superpower? © What exactly ae you getting at when you refer tothe ‘draining cffect of migration from countryside to cies? d_ Would you expand a litle on the environmental cost of economic success? {© Could/Can you go explain what you mean by skill shortage? Can you go into a bit more detal on the causes of rising inflation? Unlt1s 2b1c3 International vitor arivals ‘The importance ofthe Australian market Reasons for travel to New Zealand ‘Australia, the UK, the Americas, North-East Asa Low arfres and aggressive marketing by New Zealand!’ Ministry for Tourism, The predicted rate of growth is 3% per annum (per yea). d_ Most tourists are interested in sightseeing and outdoor activites. fe VFR means Vistng Friends and Relatives b thischart ¢ shows d cansee e Asyou f draw ‘See the audioscript fr suggestions on how to describe the slides on page 60. Your own answers. Possible answers: Visitor anal You'll natce that the most popular months for visitors to come to New eoland are between November and the end of March, You can see from this char that there is almost no change in the popularity of each ‘month year after year. Numbers increase sharply from November, ‘each 2 peak in December, and then drop slowly from there, The least popular months are from May to the end of September. Total experience Yu can see from this char that the total expenditure of touts in [New Zealand was level between 1988 and 1994, but then increased ‘dramatically to 1995. levelled out briefy before a bri drop and since 1996 tourism expenciture has been increasing steadily It levelled out in 2002 but forecasts up to 2012 shaw steady ise expected. Growth in visitor arivals [Nowy this graph shows the forecast up to 2012. You can see that the percentage increase in numbers wll remain steady at around four per cent unti 2011 when a sharp rise is expected, which wil fallin 2112 to around 3 per cent. Looking back, the biggest ses in tourists corning ta New Zealand have been in 1994, 2000 and 2004. There were slight negative growth periods in 1991, 1997 and 1998, 107‘Sound smart. 2 you want it several pois one afer the che your ce shoul go down on heist wo amples, and then gp / So fal exam, 4 a Great Britain is made up of three counties; England, Scotland: and Walch Wilaru platelet peiesevar asa fy Scand ‘sv EBgh Tc Rs and joy the sret sens Popul touts desnaonsin Erland athe TBE DS, Col eof couse Lond London's top atacions indude the TRISTE the gas a ia ks ‘Tower of London and Buckingham Palace. ‘Thee popular users are the NATO Cai the BGI aseum and the Tate Wode ei 1 Linking supporting ideas: in addition, aso, furthermore, moreover Contrasting different ideas: athough, whereas, despite, however 2. Your onm answers. Possible answers: However, youl notice thet in May whereas sales continue to ris, profits fll, ¢ i like to dram your attention tothe fgures for our tumover. You can see from this char that atough domestic tumaverhas increased ‘rom 4 milion lst year to 4.5 milion this year, intemational tumover has fallen orn 3.7 milion lat year to 3.2 milion this year. You can see here that salaries have continued 1 tise for managers and also workers. e What we can see here is our performance as regards customer sence. Interesting, despite fewer complaints the evel of retums has remained the same. Focus on expressing contrast inspite of ¢ Honever d Although © whereas Even though 1 Your own answers. 2. Your own answers. The expressions you hear are: a Asaresut... b Forexample To sum up, then Your own answers. In other words Vbf2ce sad Your own answers. Possible answers: Right ve told you about productivity sols meve on to profit The ‘aruda point here is that corporation tax has gone up by 29%. Now we've looked at staf levels let me tum to salaries The thing to remember here is that there have been no pay ies for twa years 4 OK, Ive told you about domestic marketing. Now lefs move on to intematianal marketing, The crucial points that here we can see some big cultural diferences © Weve looked atthe workforce. Now let's tum tothe management The thing o remember here i that there are currently far fewer women than men in managerial postions. 108 ‘The discussion ary welFbalanced, Three people ae in favour of protecting languages and two people dont agree. bb t’sabitofboth. The dscussion stats tong in favour of protecting lorquages, then resenations and counter aguments are made and things become increasingly heated. The dscussion never becomes hostile, though. A good seminar shoul ole Ivey discussion! Not completely. Three speakers (A, D and E) do mos of te taking. « asbic3d4e2 According to the UNESCO report, there are more than 6000 languages inthe world today, and aver haf are in danger of dying cut by 2100. 1b Speakers ofthe Au language come from Japan, Speakers ofthe ‘Maori languages lve in New Zealand In 1991, only 199% ofthe population of Wales spoke Welsh, Today its around 25% d_ The arguments in favour of language retaliation are: languages tll Us about who we are; you cant separee language from cute. @ The arguments against language revitalization are: it might be natural for languages to become eatinet; speaking the same language might help global understanding: the cost of protecting minority languages is high; the money could be spent on saving people from stanation and disease B 1 Fa ae 2. Your onm answers. Possible answers: think you might be mistaken on that point. | think ifs over 3,500 years ago. I don't think you've go that right think a third ofall anguages are Affcan languages. d_think you might be mistaken on that point. [think it’ written from top to bottom and right ta lef eI don't think you've got that right think i's Basque. think you might be mistaken on that point. | think they speak Portuguese, 3 Your onm answers. Possible answers: 1b Idon't quite see it ike that. | thnk it depends on the individual frm not sure | agree. think it’s too expensive to do that don't quite seit ike that.| think it would be less interesting. {© frm not sure | agree. think language and culture ae closely connected, frm not sure | agree. hink more people are learning English Sound smart |B sounds more polite. The speaker's voice is softer and calmer. 2 fm not sure you've go that right. B Thats not quite how | see it A Frm not sure | agree. A Soy, can I finish what | was saying? 82. Your own answers. Possible answers: Can you give an example of any endangered languages? ‘¢ Doyou think you could say a bt more about language revitalization? d_ Do you have any specific details about the rate of decine of ‘minority languages? © Id ke to hear more about the treats to Afican languages if possible Doyyou think you could say a bit more about the future of language development? D 1/2 2 Basicaly 3 asking 4 another 5 suppose 3asbicsd4e2 E 1b ofwhatyouve ¢ goalongwith d_ really do think fe theway! feel f backto the point gotit wrong fh what !meant i you'r saying j you think k finish what | say something 2ij2aslaksget7esc9d wi nh wd 3 Your oun answers. Possible answers 1) What's your opinion? / Do you agree with... 2 Canyou go over that? Could you say what you mean? 3 Can | adda point here? / Do you mind if interrupt? 4 Td rather you waited until ve finished. / Can you let me finish? 5. Sony, | misunderstood. © think were driting off the pont slighty. 7 You'e right. / Yes, | agree (completely). 8 Ion’ agree (at all. / I think you're mistaken/wrong 9 I don't completely disagree but... / That's a good point but 10 Let me see if 've understood correctly. / Am I ght in thinking 11 You didn't understand what | said. 12 Im absolutely sure/corwinced that Unit1s strongly believe that They fe! that studying wll benefit their employment prospects. They are both interested in having international careers. They both want to develop their language sls B 2 Stefania says: | plan to... / My main goa isto help me to ab says:| intend to / Lope itlhelp me to / thas the main purpose / hope to 3 Your own onswer. Possible answer I plan to go to San Francis Language Center net sume, fortwo montis on ter American Language and Culture Program. tay with «host farily while rm there. My main goal sto impeove my English (have 26 hous of tution every week and get oso practice in ‘communication sil. | hope itl hep me to become more confident when speakin Englch ao expec il eam about American cute and getto know the people better andthe lfestye. tl be fun to make fends wth people fom al around the werd too. What hope to get from thisisa beter understanding ofthe language and culture of the United States. / expect... will Answer key Your own answers. Possible onswers: Doyou think! should stay for one month or two months? © What do you think of gong to London, or maybe Cambridge? 4 Doyou thnk its wor staying with a host family, or shoul | stay in hotel Woud you recommend studying for 15 houts a week or 28 hous aweck? Doyou think | should study General English or for an exam tke IELTS or TOEFL? What do you thnk f gong tothe US or Austla instead? b_ F (they will not be considered if they are handed in late) ¢ T d_ F(Gtudents must doa 15-minute oral) F (There are 23.) f T Grading system 30% Final exam 20% Witten assignments 10% Oral report 109% Preparedness/participation Grades AS0+ B80-80 C70-80 060-70 F59arbelow Each written repor represents 546 ofthe final grade. (There are four reports and together they make up 209, Each report has “equal weighting) bb The exams are organized in two parts. A multiple choice test and then four short essay questions ¢ The oral report takes the form of a 15-minute presentation (on a topic ofthe student's choice related to the main course themes), fallowed by @ Question and Answers session also of 15 minutes. Students need to attend atleast 80% in order to pass. As there are 25 classe, if they rss more than four dasses they wil fal The Library doses at Spm on Saturday. Its not open on Saturday out of ter time, and there is no admittance 75 minutes before dosing. rare books and manuscripts ¢ main catalogue special collections {2 The Reading Room and the North Wing b apassword ¢ books published before 1978 2nd year students NYA rd year students 5 books for up to 8 weeks Academics 10 books for up to 8 weeks Research students 10 books for up to 8 weeks Your own answers b where to finda book ¢ access the Internet d_ make copies hhave the book I want f overdue books g dear away books using the library esh4d5b6a7lag Te. WF hotspots are ‘dotted around the place Tue. £5 for university members, £10 for others. Te. You just need to ‘sign up’ False. Only it's a journal and you need permission. False, "You'll soon get used toi False. I's called Uibray Services. False. There are ‘Vitually no exceptions Folge. If you use a Retainer sip, staff won't tke it away. 109Sound smart ‘The speaker's voice goes up at the end of questions aand ¢ ‘The speakers voice goes down atthe end of questions b and d. {Questions that have a Yes/No answer usually have sing intonation. Questions that begin Wh- usualy have fling intonation. ‘The intonation rises at the end ofthese questions: Can access the Intemet on my laptop? d_ Can make copies? g Dostaff clear anay books every evening? Fh Can | get any help on using the library? The intonation falls atthe end of these questions: 2 How exactly do | go about searching for a book? 'b_ How do know where to find a book once | have its location? © What ifthe library doesn't have the book | want? Whats the charge for overdue books? 1 Maria refer to 6 tps (in order) Do research the company / tailor your CV to fit the job / dress smarty ative punctually / show enthusiasm ‘Don't appear overconfident or superior 2 Talk about any relevant work experience. Mention any qualifications that relate to the job ‘Mention ay skis or special training you have. plain what you can bring tothe organization ‘3. Mark gives the best response. (See below for details) 44 Juan: This is OK, but there are some inelevancies and not enough detail ‘Good points: gives some academic background and work experience, including curent postion. aks bifly about some ski. Gives an idea of why he wants the job. Bad points: no indication of type/level ‘of qualifications. Fils to expand in enough detail on his experience, Cr show how his experience might help the company. Talks about personal le and hobbies. ‘Mark: This is cea, logical and concise. He covers al the main points well and sounds enthusiastic Good point: ves appropriate details of academic backgtound and work experience. He explains wihy he wants the job, what he can bring to the ‘organization and aso hints atthe positive effect he could have. Bad points: he could expand in more detail on exactly how his MBA has helped him (ie. what marketing strategies in particular he has Used efecvey. ‘Amelia: This is the weakest ofthe three. Good points: gives some ideas of personal qualties and ski Bad points: disjointed and logical order, no academic detas, poor ‘explanation of her experience and no attempt to relat this tothe jb, relevant personal deta. 110 Your own answers. B 2 Juan b,c Marka,e Ameliad 3 4 Your own answers. See audlscrot for possible answers. Focus on personal qualities and skills 12d3a4e5b 2 wellorganized P opinionated N. boastful N stiong-minded P domineering N tactul Pcteatve P. vain N determined P lcad2e e3b4a5 3 OK 4 Poor 5 Poor Your own answers. Possible onswers. 1 Raj gives a good example of how he is organized (using fing syster) and answers the question full 2 Raj explains the problem clearly, and wy was important (the company was lng lot of mone). He showed he worked hard to ‘overcome the problem independent 3 Raj describes the problem clear andthe solution he came up with sohed it easly to everyone's benef. Hower he doesnot enplin how he convinced the management and workers to accep the changes (ie. evactly how he Used irtepersonal si). 4 Raj points out his abit to esearch new areas independent, and shows inate in asking collegues. However, he doesn't give 2 concrete example so itis very vague and lacks the necessary detail to sais the inteniewer. 5 Raj deat nccates his preference to leave cific decisions to others. gi aa ‘Sound smart 1 The most confident speaker is Speaker 2. Speaker 2 speaks cleaty, not too quickly, and pauses where appropiate. Her pronunciation s good and her stress and rhythm sound natural She doesnt speak too quety or mumble (Speaker 3) and she doesnt hestate (Speaker 1) or speak too fast. she manages, ‘to.came across as Inely and enthusiastic. 3 Your onn answers. D 1 Speaker 1 Tell me about atime you failed badly at something Speaker 2 If you like your current job, why do you want to leave? Speaker 3 What do you think is your greatest weakness? 2 a Speaker 2 Speaker 3 © Speaker 1 3 Youroun answers Review? Section 1 Vco2®bsc4cSa6a7c Bade Wa Section 2 la2bsc4b5c6c7aBb9b We Section 3 Tbh2asSb4acS5b6aTCBbIC WeSection 4 Possible answers ‘Oracle nc was founded nent years ago. tis based in Sweden. Is main actives ae computer chip manufacturing and electronics. has 2 tumover of around five millon dolars. It's headed by CCould you possibly let me have a room with a bath rather than shower? / be grateful if you could give me a room with a bath. wonder if you could find a room with a bath fr me? "min favour oft / can see pros and cons each way. / To some fetent | agree / Im not very keen on the idea at all Have you got anything for cleaning marks off clothes? / I need Something to get this mark of my jacket. /| dont know what is called but it 2 liquid you use to clean marks off lthes. [fm well-organized, determined, reliable and I can work well under pressure | enjoy communicating wth people and I'm a good listener, too. Would itbe far to say thatthe latest sales campaign was nota great sucess? / On the whole | think the results were rather disappointing. LUzzc, John. I want you to meet Mr Stevens. He's ust joined us. He's, ‘our new marketing manager / Mr Stevens. lke you to meet to ‘of my colleagues. Lizzie and Jahn, / John? Lizie? This is Mr Stevens. He's the new marketing manager, | could really do witha hand to move this cabinet. / it would help a lotif you could give me a hand to move tis ling cabinet. | wok in the Accounts department, My jab involves making sure thet the company operates within budget. My main responsibly isto keep expenses down. Sonty to disturb you. Have you got a minute? W's rather urgent. / Ae you inthe middle of something? 4CAMBRID For photocopiable skills activities, 1 Basics! Bek t2udacoeQ) Sk Aad rm Beosnsoms — steastss613 Moses Sieasnssar9 Sreosnsson2 oat Coste eset Sreasrissoms Seats: Hosta Please order trough your usual bookseller. Incase of efit, please contact: ELT Marketing, Cambridge University Press, The Edinburgh Bullding, ‘Cambridge, CB2 BRU, UK Tel: +44 (091223 325922 Fax: +44 (0)1223 325984 lls series A brand new, four-level Listening & Speaking Aan Sea Wh answers & With anaes & th ansnes & With asvers &| Ao (Ds 2) ato COs 2) uti COs) ado CDs) S7B0521-701963 S7B0-S2-702003 978-0S2I-705882 ——S7B0-521-705805 Without ansuers Wout ansves Wow asus Without answers 978-0-521-701950 STBOSI1T05899 —— S7BOSPI-705912 Level 1 97e-0-521-70201-0 With ansnes& Audo CO With ansvers& Audio CO Wiharswes & Ausio CO ith answers 8 Aus CD STROSTL-TOIBES —— STBOS2-TOIG5O — STBOST-T0529 — 7B0S21-705043, Wit asus Wit arsves Wout nse thot anes SeOSTTTONS3 —«STROSIV70IET-7 ©—«STRDSI1-70506 © 78.0571-705950, Level 1 Level 2 Level 3 Level == Wi answers 9780521705738 Waa anne 780-521 705745 With answers 978-0521-705752 Witt anes 978-0521-705769 i neve 97a.0-52170202-7 Wout neva 978-0-521-70203-4 ith asvars 978.0521-70204-1 without reves S78-0-521-702058 Bring your skills to life For teacher's notes, visit: www.cambridge.org/englishskillsCAMBRIDGE fMaisnsais OHK ~ Prevajalstvo 802 .0-07 CRAVEN M. z Listening @ E Yerall iin cert : 802 .0-07 Pret neu cca sso R ere hat ge] (eaeen “ M. ne Cu ruta eae erin istening 4 /CD 1 811111249: 908 0 You can develop the listening and speaking skills you need to feel confident in an | lt Ul i i — whether you're travelling, studying, at work or just chatting with English-speaking np ree eee) ay eevee ae situations and really help you to feel sure of the English you're using in your daily OWK = Prevajalstvo ns and texts will give you the cde, 474M EO Neu eco eR eu es Pete CRAVEN M. : Listening “4 #CD 2 Learning tips throughout the book will help you develop the lis PR oss, 317 28nai Cen) ss 0 A unit-by-unit checklist, based on the ALTE Can-do statements, lets you see achieved ~ and feel proud of it! eee a a cultural notes, helping you to put what you have learned into context the chance to take your learning off the page and into your daily life, through extra ‘real Reena bonus tasks suitable for pair and group work, giving you even more opportunities to get it right! Teachers can visit the dedicated website at www.cambridge.org/englishskills to access complete teaching notes ‘Cambridge English Skls series is specially designed for learners wanting to communicate confidently in “Engish, and offers the flexibility to be used either in the dasstoom or for seltstudy. Also available: Real listening & Speaking 4 without answers You could also ty: a Cambridge | 9 78052107 70591 |