PROJECT REPORT

ON
SME CREDIT
AT
BANK OF INDIA

SUBMITTED TO THE
INSTITUTE OF MANAGEMENT AND INFORMAION TECHNOLOGY

DEPARTMENT OF MBA (2018-2020)

BY
ABHIJEET MOHANTY
REGD NO.-1806102002
ROLL NO.-18-MBA-090

UNDER THE GUIDANCE OF

INTERNAL GUIDE EXTERNAL GUIDE

MRS.TANVI CHAWDA AKSHYA KUMAR BEHERA

LECTURE, FINANCE MANAGER, BOI
IMIT, CUTTACK NIALI BRANCH
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 CERTIFICATE FROM THE INTERNAL GUIDE

Mentor /Guide Name: Mrs. Tanvi Chawda

Designation: Faculty of IMIT, Cuttack

This is to certify that the project report entitled “SME CREDIT”

has been prepared by ABHIJEET MOHANTY under my
supervision and guidance, for the fulfillment of master in
business administration. Her work is satisfactory.

Date: Signature of Guide

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 ACKNOWLEDGEMENT

I am very much thankful to Bank Of India, Ranihat Branch for

the successful completion of my sip report .I would like to thank my
project coordinator and guide Mrs. Tanvi Chawda, lecture, institute of
management and information technology for her valuable guidance
and assistance in preparing the project report on “SME Credit” and
also I am highly thankful to Mr. Akshaya Kumar Behera, Manager Bank
Of India, Ranihat Branch who guided me during the internship period
and suggested many issues which have been taken care in my project
work. Which also helped me in doing a lot of research and i came to
know about so many new things. I am really thankful to them for the
successful completion of project.

Name: Abhijeet Mohanty

Regd. no.-1806102002

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 DECLARATION
I declare that the project titled a project on working
capital management at BOI is an original project done by me under
the guidance of Mr. Akshaya Kumar Behera, branch manager, Ranihat
branch, Bank of India, Bhubaneswar zonal office, Odisha. I further
declare that this project is the result of my own this is also declares
that all the work indulged in the completion of this work such as data
collection, analysis is a profound and honest work of me. And this
report has not been submitted to any other university.

Place: Cuttack Abhijeet Mohanty

Date:31/07/2019 Regd.no-1806102002
Roll no-18MBA002

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 Chapter-2: About Bank Of India

History of Bank Of India

Bank Of India was founded on 7 September 1906 by a group of
eminent businessmen from Mumbai, Maharashtra, India. The bank was under
private ownership and control till July 1969 when it was nationalized along with
13 other banks.
Beginning with one office in Mumbai, with a paid-up capital of ₹5
million (us$72,000) and 50 employees, the bank has made a rapid growth over
the years and blossomed into a mighty institution with a strong national presence
and sizable international operations. In business volume, the bank occupies a
premier position among the nationalized banks.
The bank has over 5100 branches in India spread over all states/ union territories
including specialized branches. These branches are controlled through 54 zonal
offices. There are 60 branches/ offices and 5 subsidiaries and 1 joint venture
abroad.
The bank came out with its maiden public .issue in 1997 and follow on qualified
institutions placement in February .
Profile of Bank of India

Relationships beyond Banking

Type Public

Traded as BSE: 532149

NSE: BANKINDIA

Industry Banking, Financial services

Founded 7 September 1906; 112 years ago

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 Headquarters Mumbai, India

Key people  G. Padmanabhan

(Non-Exe Chairman)[1]
 Dinbandhu Mohapatra
(MD & CEO)

Products Consumer banking, corporate banking, finance and insurance, investment

banking, mortgage loans, private banking, private equity, savings, Securities, asset
management, wealth management

Revenue ₹46,268 crore(US$6.7 billion) (2019)

Operating ₹8,092 crore(US$1.2 billion) (2019)

income

Net income ₹-5,547 crore (US$−800 million) (2019)

Total assets ₹630,883 crore(US$91 billion) (2019)

Owner Government of India

Number of 48,807 (2019)

employees

Capital ratio 12.01% (2016)

Website www.bankofindia.co.in

SOME IMPORTANT CHARACTERISTICS OF BOI

1.A premier public sector, government of India undertaking

 Serving the nation with a team of over 48,807 dedicated staff as on

31.03.2019.
 Total business touched Rs. 6,25,22,28,437 as on 31.03.2019.
 Operating profit: rs.205, 092,090 for the year ended 31.03.2019.
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  Net profit: rs.55, 469,005 for the year ended 31.03.2019.

 The Bank has over 5000 branches in India spread over all states/ union
territories including specialized branches. These branches are controlled
through 54 Zonal Offices and 8 NBG Offices. There are 60 branches/
offices and 5 Subsidiaries and 1 joint venture abroad.
 The Bank came out with its maiden public issue in 1997 and follow on
Qualified Institutions Placement in February 2008.
 Now, Shri G.Padmanabhan appointed as Non-executive Chairman of Bank
of India on 14th August, 2015 for a period of three years which has been
extended for a further period of two years.
 Bank of India has been revised the base rate from 9.45%p.a to 9.40p.a
effective from 10.03.2019.

2.International presence

 Presently Bank has overseas presence in 22 foreign countries spread over

5 continents – with 60 offices including 5 Subsidiaries, 5 Representative
Offices and 1 Joint Venture, at key banking and financial centers viz.,
Tokyo, Singapore, Hong Kong, London, Paris and New York.
 The bank has also received permission from RBI to expand its overseas
operations in Bangladesh, Canada, China, Egypt, New Zealand,
Madagascar, Qatar, South Africa, UK (Leeds and Coventry), UAE and
Vietnam. In New Zealand, the subsidiary Bank of India (New Zealand)
Limited has been registered as a bank by the local regulators RBNZ on
March 31, 2011. The bank has a Global Processing Centre (GPC) at
Singapore with identical IT systems at Bank

3.A front runner in specialized bank

 The bank has been the first among the nationalized banks to establish a
fully computerized branch and ATM facility at the Mahalaxmi Branch at
Mumbai way back in 1989.
 The bank is also a founder member of SWIFT in India. It pioneered the
introduction of the Health Code System in 1982, for evaluating/ rating its
credit portfolio.

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  Bank has also in a lead position in agricultural field.
 Also in IT sector bank occupying a top position.

4.Products & Services

Bank of India provides a wide range of products and services in deposits,

loans, NRI banking, cards, and online services such as Internet banking.
Following are the new products and services introduced:
 Calculation of interest on Savings Bank account, from April 01, 2010, has
been changed from monthly product basis to daily product basis.
 As a fraud prevention measure, SMS alerts – Star Sandesh are generated
and provided to all customers who have registered their mobile number
with the bank for all Debit transactions from delivery channels.
 Enabling internet banking customers to make online Fixed Deposit.
 Mobile Banking facility is introduced as the latest alternate delivery channel
which allows customers to do banking activities virtually from the
convenience of the Mobile phone at any time and from anywhere. This
facility is extended to all Retail internet banking customers.
 Online Interbank Fund Transfer across banks, through Star Connect
Internet Banking Services, using RTGS/ NEFT.
 Facility to make online bid–cum–application for Application Supported by
Blocked Amount (ASBA) IPO issues by retail internet banking customers
having account with any DPO.
 Online application for education loan, online booking of Railway & Airlines
ticket.
5. Milestones

 It was first nationalized bank to establish to a fully computerized and ATM

facility.
 The first Indian bank to open its branch outside country in London in 1946.
 The bank became the first to open branch in Europe – Paris in 1974.
 The bank is the first PSU Bank in India to implement Twofactor
Authentication (2FA) – Star Token for both Retail and Corporate internet
banking customers as an additional security measure.
 The first banks to recognize the difficulties faced by MSME in the wake of
economic slowdown and proactively set up MSME Care Centers (Help
Desks) to provide timely and needy support to MSME units. A Nodal Officer
for SME has been identified in each zones to take care of MSME clients.
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6. Business Initiatives

 Keeping its growth aspirations in mind, the bank embarked upon a new
bold vision Sankalp 10,000. Sankalp 10,000 rests on the three pillars of
customer first, building winning teams and high performance driven culture.
Under Project Sankalp, the organizational structure of the bank has been
redesigned in September 2010 with its division in two distinctly separate
groups of businesses i.e. (a) National Banking Group and (b) Wholesale
and International Banking Group in order to have a more focused attention
to each business segment. The two groups are headed by the two
executive directors of the bank.
 National Banking Group (Head Office) – The national banking group is
comprised of rural banking, financial inclusion, retail banking and SME
banking business units.
 Wholesale and International Banking Group (Head Office) – The wholesale
and international banking group are comprised large corporate banking,
mid–corporate banking, project finance, transaction banking, international
banking and treasury.
 Mid–Corporate branches at Ernakulam, Andheri and Seepz opened, 10
Mid–Corporate cpcs started functioning and large corporate branches at
Mumbai (Nariman Point) and Hyderabad opened.
 The bank is treating financial inclusion as social cause and implementing it
as a movement taking all banking products and services to those who are
currently deprived from these services. So far, first step towards
achievement of financial inclusion was opening of No–Frill Accounts and
accordingly, the Bank has opened 50.07 lakh No–Frill Accounts.
 The bank is also implementing IT solutions on end to end basis using hand
held devices and smart cards. The bank has issued/ enrolled 6.01 lakh
smart cards.
 15 rural centralized Credit Processing Centers (CPC) have been started at
Belgaon, Ujjain, Barabanki, Mehasana, Ludhiana, Karad, Amalapuram,
Tanjavur, Barasat, Hardoi, Nadiad, Ratnagiri, Nashik, Solapur and
Barnagar.
 Five New Retail Business Centers were launched in 5 identified Zones
namely Bangalore, Chandigarh, Mumbai South, New Delhi and Pune on
Pilot basis on January 14, 2011.
 Five SME City Centers at Ahmadabad, Coimbatore, Kolkata, Ludhiana, and
Pune were launched on December 14, 2010. Subsequently, seven more
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 SME City Centers at Bangalore, Chandigarh, Hyderabad, New Delhi,
Nagpur, Mumbai North and Vadodara have started functioning.
 In all, 40 focused districts have been identified in 19 zones to target large
and medium farmers and large institutions with high credit quality.

MISSION OF BANK OF INDIA

“To ensure superior proactive banking service to niche market globally while
providing cost effective responsive service to others in our role as development
bank and in doing so meet the requirement of our stakeholders”.

VISION OF BANK OF INDIA

“To become the bank of choice for corporate medium business and up
market retail customer and development banking for small business rural market
and mass market”.

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