Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

TOPIK 4
MODEL MANAJEMEN MUTU

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Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

QUALITY MANAGEMENT FRAMEWORK

Sistem Evaluasi Diri

Sasaran Analisa Umpan Balik

dan Visi Pengukuran
Organisasi Kinerja

Benchmarking
Misi

Visualisasi Business Process

Analisis Gap Proses Ideal Re-engineering
Faktor Kritis Evaluasi Diri
untuk Sukses ISO 9000
Y

Identifikasi
Apakah Proses
Proses Proses Kesempatan
dibutuhkan Pengukuran
kritis Analisa untuk
terobosan
Perbaikan

N
Tool of
TQM Perbaikan Incremental

Investasi SDM Kebutuhan Pengembangan SDM Pendidikan, Pelatihan & Pengembangan

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 Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

MODEL MANAJEMEN KUALITAS

„ ISO 9000
„ Deming Prize Model
„ Malcolm Baldrige Award
„ EFQM

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Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

ISO 9000
C D
A P
Quality Management (System) Structure

MANAGEMENT RESPONSIBILITY

RESOURCE MANAGEMENT

PROCESS MANAGEMENT

Suppliers Inputs PROCESSES Outputs Customers

Actions of measurement, evaluation, and improvement

P A
D C

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 Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

ISO 9000

Management responsibility
„ Commitment
„ Customer oriented
„ Quality policy
„ Planning
„ Responsibility, authority & communication
„ Management review

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Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

ISO 9000

Resource management
„ Availability
„ Human resource
„ Infrastructure
„ Work environment

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 Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

ISO 9000

Product realization
„ Planning
„ Customer process
„ Design & development
„ Purchasing
„ Production & services
„ Control, monitoring & measurement tools

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Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

ISO 9000

Measurement, evaluation & improvement

„ Monitoring & measurement
„ Control of non-conformance
„ Data analysis
„ Improvement

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 Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

Deming Prize & Japan Quality Award

„ Japan Union of Scientist & Engineer (JUSE)

memberikan Deming Prize Award (sejak
1951) untuk individual dan organisasi yang
memiliki kontribusi pada pengembangan
kualitas.
„ Japan Productivity Center for Socio-
Economic Development (JPC-SED)
mengambil inisiatif untuk Japan Quality
Aaward sejak 1995.

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Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

Deming Prize Award

ORGANIZATION &
ADMINISTRATION
CORPORATE
IMPLEMENTATION RESULTS
POLICY

EDUCATION &
EXTENSION

FUTURE PLANS

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 Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

The Japan Quality Award Framework

2 2Understanding
Understanding&and
Interaction withwith
Interaction Customers & Markets
Customers & Markets

3 Strategic
Planning
7
& Deployment
1 Results of
Business Management 4 Human Enterprise
Overview Vision & Resource Activities
Leadership Management &
Learning 8
Environment
Customer
5 Process Satisfaction
Management

6 Sharing and Utilization of Information

COPYRIGHT: JPC-SED (2001), www.jpc-sed.or.jp/eng/

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Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

The Malcolm Baldrige National Quality Award

„ MBNQA is an annual U.S. national quality

award created by public law in 1987.

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 Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

MBNQA Framework
Organizational Profile:
Environment, Relationships, and Challenges

22 55 Human
Human
Strategic
Strategic Resource
Resource
Planning
Planning Focus
Focus 77
Business
11 Business
Leadership Results
Results
Leadership 33 Customer
Customer 66
and Market
and Market Process
Process
Focus
Focus Management
Management

44 Information
Information and
and Analysis
Analysis

COPYRIGHT: NIST (2001), www.quality.nist.gov

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Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

The European Quality Award

„ In 1991 the European Quality Award was established
and administered by the European Foundation for
Quality Management (EFQM) to recognize companies
with the highest level of commitment to quality in
Europe
„ The EFQM Model for Business Excellence is used by
European organizations to assess the
concepts of TQM

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 Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

The EFQM Excellence Model

INNOVATION AND LEARNING

PEOPLE(9%)
PEOPLE PEOPLE
PEOPLE RESULTS
RESULTS

PERFORMANCE
LEADERSHIP

(9%)

PROCESSES

RESULTS
LEADERSHIP POLICY & PROCESSES CUSTOMER

KEY
KEY
(10%) POLICY & STRATEGY
STRATEGY CUSTOMER RESULTS
(8%) (14%)
RESULTS PERFORMANCE
RESULTS
(20%)
(15%)

PARTNERSHIPS & SOCIETY

RESOURCES AND
PARTNERSHIPS RESULTS
SOCIETY RESULTS
RESOURCES (9%) (6%)

ENABLERS RESULTS

COPYRIGHT: EFQM (2001), www.efqm.org

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Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

The European Quality Award

„ Product oriented
BUSINESS RESULTS

PRODUCTION
CUSTOMER
(Process & SPECIFICATION
Inspection)

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 Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

The European Quality Award

„ Process oriented

BUSINESS RESULTS
PROCESS
‘STRATEGY’ CONTROL CUSTOMER
(Operational) (Monitoring & SPECIFICATION
Adjustment)
RESOURCE
MANAGEMENT

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Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

The European Quality Award

„ System oriented

PEOPLE ‘REWARD
MANAGEMENT SYSTEM’
BUSINESS RESULTS
LEADERSHIP

‘STRATEGY’ PROCESS CUSTOMER

(Operational) MANAGEMENT SPECIFICATION

RESOURCE
MANAGEMENT

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 Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

The European Quality Award

„ Chain oriented

PEOPLE ‘REWARD
MANAGEMENT SYSTEM’

BUSINESS RESULTS
LEADERSHIP

‘STRATEGY’ PROCESS CUSTOMER

(Operational) MANAGEMENT SPECIFICATION

RESOURCE
MANAGEMENT

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Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

The European Quality Award

„ Total Quality Management oriented

PEOPLE ‘REWARD
MANAGEMENT SYSTEM’
BUSINESS RESULTS
LEADERSHIP

‘STRATEGY’ PROCESS CUSTOMER

(Operational) MANAGEMENT SPECIFICATION

RESOURCE IMPACTS ON
MANAGEMENT SOCIETY

Enabler Results

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 Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

The European Quality Award Assessment

„ Contoh: Indonesian manufacturing firms
P rocess management
5

Leadership 4 R eseource management

3

Policy and strategy 1 People management

0

People satisfaction Customer satisfaction

Case 1 MEC
Business result Impact on society
Case 2 HEC
Case 3 AAC

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Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

Research on factors of quality management model

Reference: Porter L., & Tanner, S., 1996, Assessing Business Excellence, Butterworth – Heinemann,
Singapore.

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 Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

Research on factors of quality management model

Reference: Porter L., & Tanner, S., 1996, Assessing Business Excellence, Butterworth – Heinemann,
Singapore.

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Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

Research on factors of quality management model

Reference: K. C. Tan and C. S. Lim (1999) “A detailed trends analysis of national quality awards
worldwide” Total Quality Management, Vol. 11 Issue 8, pp. 1065 – 1080

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 Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

STRUKTUR SISTEM KUALITAS & ANTARMUKA (INTERFACE)

COST TIMELINESS

PERFORMANCE

PRODUCT
INTERFACE

CUSTOMERS

SERVICE TECHNOLOGY
INTERFACE INTERFACE

ORGANIZATION PRODUCTS

INDIVIDUAL SOCIETY PROCESSES AUTOMATION

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Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

QUALITY PLANNING ROADMAP

Establish quality goals

Daftar quality goals
Identifikasi konsumen
Lakukan pengukuran untuk

Daftar konsumen

Identifikasi kebutuhan
konsumen
Daftar kebutuhan konsumen
Kembangkan karakteristik
produk
Desain produk

Kembangkan karakteristik
proses
Desain proses

Buat kendali proses,

transfer ke operasi
Proses siap untuk produk

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 Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

QUALITY FUNCTION DEPLOYMENT

1. HOQ

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Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

QUALITY FUNCTION DEPLOYMENT

2. Part Deployment

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 Departemen Teknik Industri - ITB TI-3221 PENGENDALIAN KUALITAS STATISTIK

QUALITY FUNCTION DEPLOYMENT

3. Process Deployment

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QUALITY FUNCTION
DEPLOYMENT
4. Production
Planning

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 Departemen Teknik Industri - ITB PLAN TI-3221 PENGENDALIAN KUALITAS STATISTIK

LANGKAH2
PENGENDALIAN
KUALITAS
Problem Solving Cycle:
PDCA Cycle

A P

C D
DO
A P

C D Continuous
Improvement

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