snanos [AC Apter Not Powering onthe Computer or Charging the Battery [Dall US 7 S AC Adapter Not Powering on the Computer or Charging the Battery Table of Contents 1. Check the AC Adapter 2, Check the Battery 3, Dell Battery Diagnostics Video - Portable Battery Not Charging to help resolve charging issues (English Only). ‘This article helps to resolve AC Adapter and Battery issues. Check the AC Adapter 4. Unplug the adapter DC cable from the portable computer. 2. Make sure the AC adapter is plugged into a AC outlet. 3. Check the AC adapter’s power indicator light. (Look for a green light on the AC adapter block or a blue light on the connector that attaches to the computer) 1. When there is no light: Verify the AC power cord is correctly installed. Confirm the power outlet is functional. If found defective, try ‘another outlet. Plug the power cord into the adapter brick by using the following steps. 1. Unplug the adapter AC power cord from the wall outlet. 2. Remove the AC power cord from the adapter brick. 3, Use two hands for attaching the power cord to the AC adapter brick. Hold the adapter in one hand, and place the power cord in position over the two or three prong connector on the adapter brick itself (Figure 1). 4, Using the palm of the hand, push the power cord in fully, until it clicks (Figure 2). Figure 1: Align the power cord, tpihwww del com suppor Vartilelsten/1SLN128918EN wesnian018 [AC Apter Not Powering onthe Computer or Charging the Battery [Dell US Figure 2: Press the power cord firmly until it clicks into place. 5. If power LED on the system is till not on, remove all media communication devices (extemal monitor, printer, webcam etc). Reconnect one at a time to isolate the defective device, if any. EFI when the tight still does not come on the orignal AC adapter, and another AC adapter of the same type works (if one was available), contact echnical Support {http://support.dell.com/support/topics/elobal aspx/support /dellcare contact technical support?iwhen your system is in warranty. To check if your warranty is active, refer to Dell Knowledge base article How to Check When Your rant Expires (http://www dell com/support /articleSLN153567/en). Iv your warranty has expired, anew AC adapter can be purchased at the Dell Batteries and Adapters web site ihtto://accessories.us.dell.com/sna/battervconfis.aspx2). 2. When the light is flickering: Verify the AC power cord is correctly installed. Plug the power cord into the adapter brick by using the following steps. Unplug the adapter AC power cord from the wall outlet. Remove the AC power cord from the adapter brick. Use two hands for attaching the power cord to the AC adapter brick. Hold the adapter in one hand, and place the power cord in position over the two or three prong connector on the adapter brick itself (Figure 3). 6. Using the palm of the hand, push the power cord in fully, until it clicks (Figure 4). Figure 3: Align the power cord. Figure 4: Press the power cord firmly until it clicks into place. 7. Try the AC adapter on a working AC outlet, when the light stil flickers, try another AC adapter of the same type if available. IEE When the tight stil does nat come onthe orignal AC adapter, and anather AC adapter ofthe same type works (f one was avaiable), contact Technica! Suppor http://support. dell. com/support/topcs/elobal.aox/support/delcare contact technical support when your sytem isn waranty. To check f your warranty is ative, refer to Dell Knowledge base aticle How to Check When Your Warranty Expires (http:/Indextpage-contentactp-searcld-SLN1S3567). If your warranty has expired, a new AC adapter can be purchased at the Dell Batteries and Adapters web ‘site (http: //accessories. us.dell.com/sna/batteryconfig,aspx?). It there is a error concerning the AC adapter refer to Dell Knowledge base article 1, When the LED is on, confirm the laptop battery is functional by powering the unit with AC Adapter. AC Adapter Error Message Occurs (http://www. dell,com/support/article /SLN148385) tpikwww dell com/supportarticlelsien/1ISLN128918EN 2snian018 [AC Apter Not Powering onthe Computer or Charging the Battery [Dall US 2. Reconnect the adapter DC cable to the portable computer and check the LED, when the LED goes off, contact Technical rt (hetp://support,dell,com/support /topics/elobal_aspx/support/dellcare/contact technical support?) when your system is in warranty. 3. Press the power button and check for any lights on the computer, if none contact Technical Support fhtto://support, dell.com /support /topics/elobal aspx/support/dellcare/contact technical support?) when your system is jn warranty. 4. When powering on a Dell portable computer, you may receive an error message similar to: ‘The AC adapter type cannot be determined. This will prevent optimal system performance Strike F3 key ( before F1 or F2 key) if you don't want to see power warning messages again. Strike the F1 key to continue, F2 to run the setup utility. If so, check AC Adapter verify it is the Dell AC Adapter shipped with your system. If the AC adapter is not recognized in the BIOS, the battery charging circu is DISABLED by design (The system will not know if there is sufficient power available to run the system and charge the battery). 5. Unplug the AC adapter from the wall, and from the portable computer, for five to ten seconds 6. Make sure the AC adapter is unplugged long enough for the LED on the AC Adapter to go out altogether. 7. Take out the battery on the portable computer, for more information on how to remove the battery for your specific computer, browse to the Online Users Guide thtto://support.cell.com/suport/systemsinfo/documentation.asox? s-genfs7Ecat=124'2), Click the make and model of the computer and the preferred language. Download the Setup Guide or User's Guide. {8 Plug the AC adapter into the wall outlet and to the system. 9. Press the power button, wien you are still receiving the same or similar error message pertaining to the power, verify ‘that the BIOS and Video drivers are the latest available from Support.Dell,Com Website ihttp://support.dell.com/), for ‘more information refer to Dell Knowledge Base article, “How to Use the Drivers and Downloads Website! http://www. dell.com/support /aticle /SLN128938} Back to Ton 2. Check the Battery 1. Ifyou took the battery out for testing the AC adapter, insert the battery back in while the computer is off. 2. For computers with Windows 7, right-click the battery icon in the lower right-hand corner, click Dell Extended Battery Life Options, if that is not an option proceed to Step 3 1. Click the Battery Health tab, 2. Make note of the message on the page, when the battery shows as “This battery is performing normally’, then the battery is performing as it shoule. IB ote: Nost batteries have a one year waranty you can check i your battery waranty is active by refering to Dell Knowledge base article Notebook Satter Warranty Support http://w. cell.com support /artile/SLNISS156). + Dell also offers a free Battery Diagnostic test, to run the test, refer to the Dell Battery Diagnostics section. + When your laptop battery is still under warranty, contact Dell Technical Support, (http://www, dell,com /support /contents category /Contact-Information /Technical-Support?), + If your battery warranty has expired, a new battery can be purchased at the Dell Batteries and Adapters web site (http:/ /accessories.us,dell.com/sna/batteryconfig. aspx?) 3. Check the Battery Health in the BIOS, for more information refer to the Dell Knowledge Base article Check the Battery Health in the BIOS (http://www dell.comJ/support /article/SLN85S90Mssue7). Make note of the message on the BIOS screen ‘under General or the Advanced tab, when the battery shows as “Normal” or "This battery is performing normally’, then the battery is performing as it should. Note: Most batteries have a one year warranty you can check if your battery warranty is active by referring to Dell Knowledge base article Notebook Battery Warranty Support (ntto:/J www.dell.com /support /article/SLN155156). «© Dell also offers a free Battery Diagnostic test, to run the test, refer to the Dell Battery Diagnostics section, ‘® When your laptop battery is still under warranty, contact Dell Technical Support «http: //waw.dell.com /support /contents/category/Contact-Information/Technical-Support?|. «© If your battery warranty has expired, anew battery can be purchased at the Dell Batteries and Adapters web site Aaccessor l\.com/snait fie. asp tpikwww dell com/supportarticlelsien/1ISLN128918EN aesnian018 [AC Apter Not Powering onthe Computer or Charging the Battery [Dall US Back to Top 3. Dell Battery Diagnostics + To nun the test, browse to the Dell Battery Diagnostics http://www, dell.com/support/Diagnostics/diagnostichome /index/Batter Note: You may need to provide your service tag or select your computer model from a list 1. Click Battery Life 2. Click Run Diagnostics. + To run a full diagnostic on your computer, go to the Dell PC Diagnostics (http: //www.dell,com/suppart/diagnostic) page, click the Advanced tab and click Run Diagnostic. IED ote: You may need to provide your service tag or select your computer model from a ist Contact Dell Technical Support ‘http: //support.dell.com/support /topics/slobal.aspx/support/dellcare/contact technical support) for additional assistance and recommendations. Back to Top. article SLN2a18 Last Date Modified: 12/17/2014 07:48 AM, tpikwww dell com/supportarticlelsien/1ISLN128918EN 4a