Call to action Tuesday 25 August D Bill errors in ISU What’s happening? During Project Star and the weeks that followed the SME's collated examples of errors that had prevented the ‘account from billing in ISU. The following worksheets have been designed to give you assistance when presented with the following errors: Error in reading table EITR Contract account xxxxxxxxxx is blocked for invoicing from xx.xx.xx to XX.XX.XX Contract xxacxxxxxx is blocked for billing ‘The existing billing documents cannot be invoiced (CA xxxxxxxxxx) Out sorted billing documents must be released prior to invoicing Gas Procedure not in table TE669 Incorrect rate det. For rate cat. XXXX and rate type xxxxx at installation xxxx Bill order for inst. xxxxxa0cxxx sch.bill.date xx.xx.xx bill,proc. 02 notin selection * Implausible meter reading result in billing period Document type AM not defined or does not have a valid number range Queries If you have any questions about this brief, please contact Wendy Gravett or John Hetherington nPower An RWE companyTynd Message Text u Start of piling dale: 06 08,2015, time: 1317.06 1@_ No objects correspond to the selection criteria [ Total number of contracts selected. ‘000000000 Total number of contracts processed. ‘9000000000 Number of contracts billed ‘vo00000000| Number of incorrect contracts ‘sgo0g00000 First contract processed Last processed contr Ta Evorin reading adie TR @ @ Invoicing is not possible for contract account @ (wen of billing. date: 06.08.2015; time: 13:17:06 This error appears when the wrong account number has been used or that there is a previous account needs to be billed first or that there are no bill orders to bill. You can check this by going to ISU code 'V_BP, Utility installation, Billing Periods. Then check under bill time tab to see if any earlier account numbers need to be billed and check bill order tab to make sure there is a bill order to be billed. ATT neg ose a ane es a yt a AEN (So (ale Lapa 9 =) SPS) olefins) (6) ‘Curren Bilin Periods This error can also show up when you are trying to invoice the account but the bill has gone to outsorting at billing stage. Itcan also show up on a number of different errors listed below nPower An RWE companyContract account xxxxxxxxxx is blocked for invoicing from xx.xx.XXx tO XX.XX.XX Type Message Tet ied ‘Star of ling date 06 082015 amme 157656 Required KPY EWNA message Star business process EBI0000i for NSTLN 2003593173 in business process area EBI Bling order dseted for contract 1025599014 wth scheduled biling date. 06.08 2015 @ Billing fr contract 102559014 competed with document no. 1001 4800947 @ End business process EBIO0001 foriNSTLN 2002593173 in business process area EBI Total numberof eantvacts selected oonoa0001 ‘Total number of contracts processed = 0000000001 Numoer ofeanvacts billed apo0000001 Number ofincorect contract, ‘0900000000 First cortraet processed vozssa0014 Last processed contract. “ozsse00t4 Start businese process EINODOD! for IEUACCOUNT 000127739183 n business process area EIN a Contract account INN is blacked for invoicing from 06.08.2016 to 31.12.9999 @ 'No invoicing uni) created for contract account 127732183 End business process EINODOD! for SUACCOUNT 000127739183 in business provess area EIN intta 0 contract accounts processed No documents posted End of iling Gate: 06 08 2016; time: 13:26:55 [end ‘This error appears when an invoicing lock is on the account. You can check this or remove this by going to ISU code ECENV_BP, Netapete 39-11 201 You can see from the invoicing section what lock is on the account in the example above its BBP. To get the account to bill you need to remove the lock but the lock is likely on for a reason so best to get it checked. nPower An RWE companyContrac x i ‘Type|Message Text nd) tar of ling Gate: 06.08 2016, ima: 13:31:51 | Required KPU EMMA message Starf business process EBI00001 for INSTLN 20036931 73 in business process area EI (a Contract KN is blocked for biling, piling block reason ZZ @ 1 Billing of contract SM canceled | End business process EBIO0001 for INSTLN 2003693173 in business process area EBI Total number of contracts selected 000000001 Total number of contracts processed oooo00901 Number of contracts billed ‘ooo0000000 Numer ofincorrect contracts 000000001 ‘Numiner ofincorrect contracts per dhision = 0000000001 division 10 First contract processed 1025580014 Last processed contract 1025589014 J Error in reading table EITR @ J Invoicing is not possible for contract account (iw End of biting date: 06.08.2015; time: 13:31:51 ‘This error appears when there is a bill block on the account for example a 22.- Mass Block CO - Complaint Outstanding ‘AU - MEX MA- MIA XX - Do Not Remove PQ- Price Query To get the account to bill remove this block and then bill the account again. You can check which block is on from the error log or by going to ISU code ECENV_BP, Utility Contract and page 2 ointinvoicing [7] ‘At portion ‘Bilbickreas, ZZ) Mass Block Bill manually Re = No.ousorings | wivo dunn pre || Nan. 08 billing Dunning Prot. Invoicing Lock 088 Group nPower An RWE company1d (CA XXXXXXXXX%) ‘Tyne|Message Tet [enq @ Stavorviling, Tale 00.08 2016, me 161568 Required KPU EMMA massage Start business process EBI00001 for INSTLN 2003160381 in business process area EBI Biling order deleted for contract 2008150873 with scheduled billing date 10.03.2015 I Bling for contract 200550873 completed with document no, 30004068372 End business process EBIO001 for INSTUN 7003150381 in business process area EB ‘Star business process EBI00001 for INSTLN 2003167109 in business process area Bl Billing order deleted fer cortract 2006150372 with scheduled biling date 08 06,2015 {ling for contract 2005150872 campleted with document no, 1001 4753796 Billing order deleted fr contract 20051 0872 with scheduled biling date 08.06.2015 Billing for contract 200610872 completed with document no, 10014753797 Billing order Geleted for contract 200510872 with scheduled bling date 07.07 2015 Billing for contract 2005150872 completes with document no, 10014753709 End business process EB100001 for INSTUN 2003167109 in business process area EBI “Total rurnber of contracts celected ‘b000000002 ‘Total number of contracts processed ‘e0000002 Number of coriracts billed ‘9000000002 ‘Number of incorrect contracts ‘oooo00000 First contract processed, 2005150873 Last processed contract 2005150872 Start business process EINOJOD| for ISUACCOUNT 0001 76496183 in Gusiness process are |@_The existing biling documents cannot be invoiced (CA 176488163) No invoicing unit(s) created for contract account 176486153, End business process EINOOOD1 for iSUACCOUNT 000176488169 in business process area EIN Q00808 988 In total O contract accounts processed No documents posted Ene of bling, ‘ate 03.08 2015; time: 151610 This can cover many different things to check but the common one is that the meter readings and sch.bill.date do not have the same date You can also get this when we have had a MMS site with 2 electric and 1 gas contracts on it. If customer goes from MMS to D1 or E7 one of the contracts will end and this error can come up when you are trying to bill the account for the 1 live electric contract the 1 live gas and the closed electric contact. To fix this put bill orders in for the same day on the 1 live electric and gas contract and the removal of the closed electric contract so they are all billing to the same date. nPpower An RWE companyOutsorted billing documents must be released prior to invoicing Seta) (STF TTT FS) ‘TypeMessage Tet [enafpet| Start ofoling, date: 05.08.2076, time: 135603 Required KPVEWNA message Start business process EBIO0001 for INSTLN 203693173 in business process area EBl Bling document 1001 4801560 for coniract 102558901 4 has been outsorted @ & Biling order deleted for contract 102558901 4 wih scheduled billing date 06.08.2015 Biling for contract 1025589014 completed with document no, 10014801500, End business process EBI00001 for INSTLN 2003593173 in business process area EBI otal number of contracts selected ‘000000001 ‘Total number of contracts processed ‘000000001 ‘Number of contracts billed 00000001 Number of outsorted documents per division 0000000001, 10 division Number of incorrect contracts, ‘900000000 First contract processed. 0256589018 Tt Last processed contract, 1025689014 1@_ Ousted biling documents must ba released priortoinvicing 1@ Error in reacng table EMTR @ hnoicng snotpossinie oresrtectaccor! — ‘@ End of billing. date: 06 08.2015; time: 13:58:03 This happens when you try to invoice an account but the bill has gone into outsorting at billing stage likely due to implausible meter reading or a high bill amount. You will need to go into EAOS and release the bill from outsorting and they bill the account agai Gas Procedure not in table TE669 nPower An RWE companyTypdtessage Tot [une ‘Sart of bling dale 03.00.2075, time: 117846 Required KPVEMMA messaga Start business process EBI0CCO! for NSTLN 2007030264 in business process area EB! Bling order deleted tor contract 200279971 with scheduled biling date 03.08.2015 Bling for contract 2002799715 comoleted wih document no, 10914749250 | End business process EBIO00D1 for INSTLN 2007030254 in business process area EBT Sart business process EBIOC0D! for INSTLN 2007030261 in business process area EBI WW Gas procedure notintabieTE669 a @ 1 iling of contract mM canceled End business process EBI00001 for INSTLN 2007030261 In business process area EBI olal numberof contacts selected, 090000002 otal number of conacis provesse ooo0a0002 ‘Number of contracts billed ‘oo00000001 Number of incorrect contracts, ‘9900000001 Number ofincorrect contracts per dvision___- 0000000001 division 20, First contract processed 2002799715 Last processed contract 2002799716 5 Start business proves EINDODO1 for IBUACCOUNT O00162503169 in bus 191 Acton was terminates by usar End business pracess EIN00001 forIGUACCOUNT 000162602109 mn businese process area EIN Acton was tainted by user @ sees ate 09.08 2015; time: 1.10349 138 process area EIN This error shows up when the gas device is missing its GASP to check this go to ISU code ECENV_BP, Utility Installation, and Devices [ame oe | jaar 1 AOS 265 — Brea You should see under GASP either MET01 or IMPO1 when the device is correct but with the error above it will be blank. To fix this you will need metering permissions. Go to EG70 and put in device number and date meter was installed or when the GASP was removed, Press enter which will then let you type in METO1 or IMPO1 into the GASP box and save then try and bill the account again. nPower An RWE companyBill order for inst. xxxxxxxxxx sch. TypdMessage Text ‘Start of billing. date: 06.08.2015; time: 14:31:29 | Required KP EMMA message I] Star tusiness process EBIO0001 forINSTLN 2007570010 in business process area EBI Bill. order for inst. aaidataa sch. bill date 10.08, 2016 bill proc. 02 notin s selection {4 Billing of contract J———canceled End husiness process EBI0G001 for NSTLN 7007570010 In business process area EB | — ‘Total number of coniracts selected 900000001 “otal number of contracts processed 00000001 Number of contracts tilled ‘o0o000000 Number ofincorteet contracts ‘0900000001 Number of incorrect contracts per division 0000000001 division 10 First contract processed 2004960156 Last processed contract 2004980155 @ [Enorin reading table GTR . 1 1@ [icing isnot possibieorcorirart account = = 13 (End oraiing date: 06.08.2015, tme: 1491:29 {=| This error is when we have a scheduled bill order but we have not got a read in, Go to ISU code ECENV_BP, Utility installation, Billing Periods ber Soa oe a Rn Se TN mA yy BLS LOPES) (SLs es [Fee () Mander ates fr Meter Reang SAGE 2 Repro acd eg as ed You will see a red dot in MR data to fix this go to EL28 and put the installation number in then press enter without putting any dates in, Add a meter read and save, Refresh you MR data and this red dot will go green and you can now bill the account. nPower An RWE companynumber range Typ escage Tot fe Start ofbiling date 17,08, 2078, me 117 8 Required KPUEMNA message tan business process EBI00001 for INSTLN 2002690322 in business process area EBI Biling order deleted for contract 1019948510 witn seneduled billing cate 10.08.2015 Biling for conract 1019949510 completed with document no, 1001485625 End business process 6100007 for INSTLN 2002620322 in businass process area EBL Total number ofcontacts selected 0000000001 ‘Total numberof contacts processes. ‘0000000001 ‘Numoer of contacts billed 000000001 ‘Numoerofineoreet contrac, 0900000000 Fist contact processed 1019948510 Last processed contract 1019940510 ‘Start business process EINO0DNT for|SUACCOUNT 000124002007 In business process area EIN ‘Document ype AM nat defined or does nat havea valo number range ‘Document ype AM not defined oF does nothave avalis number “invoicing of invieing unit (account I terminated Additional information: 7 - Documents tobe grouped ito invoicing unit CoCde; 1012 Doe. No, 10014858325 ling document 1) I i = 88 080 End business pracess EINO2001 for ISUACCOUNT 000124002007 in business process area EIN in total 1 contract accounts processed No documents pasted End of bling, aie: 11.08.2018; ima: 13:47:49 All you need to do with this error is come out of the error log and try it again and it works. nPpower An RWE company