Conflict Resolution

Conflicts in the workplace occurs as a result of various factors underlying such conflicts. In my
workplace, degree of instruction, personal beliefs, work ethics and inter-personal
communication skills are the notable elements that interplays with the work and the working
environment that sometimes, if not too often becomes the root cause of conflicts in the
workplace.

When conflicts go unaddressed, they can have a negative impact on productivity and teamwork.
Whenever conflicts arise, I employ conflict resolution strategies in the workplace to help
maintain a healthy work environment. Conflict resolution requires specific leadership skills,
problem solving abilities and decision making skills. The following actions are integral in my
process of issue resolution:

Listen, Then Speak Out

It may seem so simple but, mere listening to an employee’s issue is the first and most important
step in resolving conflict. In plainly listening to all parties involved, the nature of conflict is clearly
understood and it jumpstarts troubleshooting solutions while you remain impartial in the
process.

Gather the Group

As a leader, it is necessary to arrange a conference with all involved parties to discuss the
issue. Everyone is given the chance to speak and be heard; this is a good opportunity to hear all
sides and gain a full understanding of the conflict. Having a conference may also expedite a
resolution that will satisfy everyone and make way for conciliation.

Decide Impartially

Never take sides and remain neutral! In a leadership position, you shouldn’t display any sort of
opinion that favors one person over another. If you are partial towards one person, try to access
the situation from all sides to come up with a fair and reasonable solution.

Channel the resolution in time

After thorough consideration of the facts and issues behind the conflict, relay your resolution in
a timely manner to prevent dissatisfaction and demotivation of the employee.

Finally, go the extra mile by keeping an eye to the resolved conflict for its possible reoccurrence.