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  • Thu Tuc Xu Ly Phan Nan Khieu Nai

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    DƯƠNG MR
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    thủ tục xử lý phàn nàn khiếu nại

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
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    5 views6 pages

    Thu Tuc Xu Ly Phan Nan Khieu Nai

    Uploaded by

    DƯƠNG MR
    thủ tục xử lý phàn nàn khiếu nại

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
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    of 6
    Ao 80 xAY DUNG Minit of Construction VIEN KHOA HOC CONG NGH§ XAY DUNG aM) | veumonnoc cove nent xiyoine GREER stray ara cho BN RMOINI et ‘tte wnat al ee THU TUG XU’ LY PHAN NAN, KHIEU NAI Ky higu: TT.09 Ngay ban nan: ta/12r2017 Lanbenhanh = 02 Linstead’: 00 len sogn |i ers Phe duyet Ho waton: TRS. 88 Duy Ligm | Ho vie: TAS. Noun Th Thy Vn FE ah aude On ky ten ign Khoa nge Cong nae Xay dyna BANG THEO D1 SUA 861 TAI LIEU Noay sia | Myc, bang,so | © Phiénbinied | TISIX” | Noidung duuge sina 481 a abthay a8 | f eee = Thm moi, $ Sa dbl, X -Xo8 Tha ex phan nan, Peas? ign Khoe hoe Cong nah X8y dng 1. myc Bic {Quy doh tin ty tha ty tibp akin va gal quyét cng ni ngén ngia ey tl ibn oc khidu na, pan nan cia khich hang v8 cdc 8 chitin quan kh v8 hoat dng anh gid ching nin ca Vin Khoa hoe Cong nahé XBy dng mot céch kip th, khch quan, ing dn, 2. PHAM Vi AP DUNG Quy dink ny &p dung cho host dong oi quy6t cdc phan nn, kh nal cla Khch hang va cf bn ibn quan lim co’ cho vige xem x, ctl hi théng quan Ij ch8t kzong ca Vién KHCN ay dug. 3. TRACH NHIEM — Phong Késhogch Kj thuat 06 trich nhigm chit va phi hop voi ec phon ban én quan ‘hye hin gid quyét ce Khu nai cla Kéch hang theo quyét inh ela Vign tuéng = Ki vibe gi quyét khidu nai phe tap, dBi hdl pha cd ew tham gia kién ola ce chuyén sia v8 dah gia sy ph hop, chuyén gia Ky thudt, hay oc bén ob Fn quan kh, Vien tung Vién KHON Xay dung 6 ra quyét dinh thanh lgp Ban gil quyét kriéu nal. Chee ring vi nim vy ela Ban gidi quyét khibu nai due quy dinh trong S85 tay ching nh. {an ny 86 ty gil hd sau kh non than xong nhigm W. — _Nhtng of nhan tn quan één phan nan, kribu nai khéng duge x Ifa quyét phn nan kibu al 4, THUATNGO VA INH NGHIA. — rib nai: a yeu cu do kndch hang cva ra dBi voi t8 che anh gia sy phu hop hose oo” ‘quan cng nh a ngh xem xét ll quyét dh do 8 chiscleg quan 46 68 dura radi voi cb ‘wong dn gi ey phd hop o5 én quan, = Phan nd Hinh thie id dat su kong nailing (hae vi Khigu nl) ola mét ef nn hoe 18 chic bat ky vor 18 che anh gid sy pha hop hodc co quan céng nbn én quan déa hoat eng oda t8 chiteteo quan 46 vei mong muén dure dp 5. NOLDUNG 5.1. Cie nguyén te gl quyét phan nan, khibu nai Now! tham gla gil quyét kh nai cla khch hang pha tuan thd ee nguyen te sau: — CBng kal, minh bach: Cc thtng tin ela Vign KHCN Xay dung vé vite anh gid ching hn phai dm bdo ong kha, minh bech vbi khéch hing 6 khdch hing eb thé theo a5, ved sost ofc qua tinh dan giéchimg nnn a. 1B tgp c@n: Cac thong tn ve gid quyétxhidu nai cia Vien KHON Xay dng phil dm bdo di hibu db tibp cn Tao tye wy phan na, Kiveunat Vin Khoa ge Céng nghé Xay dung = Tinh kip tho: Bam bao cung cép kip thoi cho nud che Kriéu na cc thdng tn v8 vibe tp nin Khibu nal tric nig va tin ghd quyStkhidu nl iknach quan: Bam bao gil quyét cae kribu nal mot cch khéch quan, cOng bang va kong hain bit a xc = Chi pi: Nau khidu nai dng pha chu bt kj chi ph mo cho qué tinh thye hign khigu nal va gla quyStkrigu nal — Bo mt Mot théng th cla nguelKhidu na, phan nan s& duge glo bi mat nhdt cO thé a béo khéng cb nhimng bat lo phét sinh ai vb ngud ku nal, phan nin Kl nh rg kia nal, phan nn cia ho 06 thé gy ra, 6.2. Chinh sich xj i phan nan, khiéu nal eda khach hang *Vign KHON Xay dg lubn tao abu Kin a8 Khch ang o6 th phan inh vi thin chi trong vie i quyét ede phian nan, xhiéu nal nn Gd béo quyén lol ea khach hang va khong naling cai tén a hoa thin he thng quan 7 5.3. Qué tinh gia quyét phan nan khiéu nai Boe 1: Nhgn thong tin khibu nal 'Nhanvién Phang Ké hoach Kj thule ich nhigm thutng xuyén rao dBi wi knéch hang a8 xe Gn cdc phan nan, khiu nal. Khi nin duge phan nan, khigu na, aha vién Phong KE hoach Kj thu tip nh thn tn 6 trch nhigm ald ee tng tn v8 phn nan, kh nal vo BM.1-TT.09 “Trong trrég hop théng tn Khibu na phn nn khong Cue tibp nh tir nn win Phéng KB hoach Kj thu thi bt KB hn no thu Vién KHCN Xay dng kh tip nh pha thong bao ve Phong Ké hoach Kj thu o8 gil quyét Buse 2: Thong bio vé vibe tip nhgn khiéu nai hi Nh vin Phng Ké hogch KY thuét nha dvge phan nan, Khu nel, pha thong béo naay cho ngueité chi phan nn, khibu nal bit vb vie phn nn, khidu nal dB duge tibp nha bang ‘&e céch: gol ifn thosi, gk thu din tr hode fax trong thd gianthéng bo cho ngudit8 chic phan nn, khiéu nei khéng qu mét tun sau khinhn duge phan én, Khibu nal ‘Burbe 3: Xem xét, inh gid sorb khiéu nai CCée phi nai, khi6u nal edn dupe eénh gid so b8 theo cfc tidu chi nhur ban chét eda phan nn, krigu nal, mize 6 gay ot, sv lién quan dn céec vin a8 eta host déng ching nh, tinh phate tap, mie ab anh hung, nhu cbu va Kha ng gil quyét Néu phan nan, Krigu na khong 2 dU thong tn cn tht 8 tide tanh gia quyBt thi quay fl bute 1 koa hge Cong nghé Xay dyng Phong Ké hoach Kj thudt chiu tch nhiém chi ti gai quyét cde phn nan, Khibu na theo sv phan obng ota Vida trudng. Kh edn Vign trxéng Vign KHCN Xay dyng €8 than lp Ban gi

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