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  • Flow ITIL

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    darkphoenix_isa
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    Flow ITILv3 Incident Management

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    Flow ITILv3 Incident Management

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    2 views1 page

    Flow ITIL

    Uploaded by

    darkphoenix_isa
    Flow ITILv3 Incident Management

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    START

    Incident
    Identification

    Incident
    Logging

    Incident
    Categorization

    To Request
    Service
    Y Fullfilment
    Request?

    Incident
    Prioritization

    Major
    Major
    Incident Y
    Incident?
    Procedure
    N

    Initial
    Diagnosis

    Functional
    Management Hierarchial Functional
    Y Y Y Escalation 2/3
    Escalation Escalation? Escalation?
    Level

    Investigation &
    Diagnosis

    Resolution &
    Recovery

    Incident
    Closure

    END

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