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In this context, it’s not surprising that to providing safe working conditions and potentially can go wrong,” says Kivett. In 5. Avoid risks in the sales process, too.
supply chain waste and disruptions arising protecting the environment? a recent Deloitte poll2 of 2,660 corporate Companies should also be attuned to the
from fraud and abuse have become professionals, 29 percent of respondents risks that arise from sales operations. Your
more common. A recent Deloitte Touche Be sure to consider whether your existing indicated that their company had sales operations are a crucial link in a loop
Tohmatsu Limited survey1 found that 85 supply network can meet your needs experienced supply chain waste, fraud, or that returns to your suppliers, because
percent of surveyed global supply chains before deciding to bring on a new supplier. abuse in the past 12 months. customer demand ultimately affects your
had experienced at least one disruption Forming strategic partnerships with a purchasing requirements. “As [the sales
in the past 12 months. Fortunately, select group of your best suppliers can A healthy skepticism among the accounts- channel] morphs or evolves, it can introduce
proactive risk management in the supply allow you to capture a wide variety of payable staff can go a long way toward new risks into the environment,” says Kivett.
chain has shown to be a cost-effective benefits—including the potential for scale protecting you. Staff members should “For instance, if you're a company that
approach. Companies that indicated that advantages and priority service. regard themselves as “stewards of the opens up a new market and you're moving
they proactively manage supply chain risk company’s cash,” rather than merely into a geography that you haven't previously
spend 50 percent less to manage supplier 2. Make sure you get what you’ve asked “volume producers,” says Mark Pearson, a provided goods or services into, that's
disruptions than companies that stated that for. Carefully monitor the goods and Deloitte Risk and Financial Advisory principal going to change the procurement-supply
they aren’t proactive. services you’re receiving to ensure that in the Forensic practice of Deloitte Financial dynamic,” he explains. To address this risk,
the quality and quantity strictly adhere to Advisory Services LLP. A well-functioning you must understand the liability that sales
As your company makes strategic choices, the requirements set out in your contract process for review and escalation can drive interactions expose your company to. Sales
such as expanding geographic reach and with the supplier. Despite your best value throughout your organization and are the lifeblood of your company, so the
taking on the related risks, you need to efforts related to due diligence, you may instill a mindset that accuracy and attention motto “do no harm” should guide efforts to
effectively manage risk from beginning find yourself working with a supplier that to detail matter. drive higher revenue growth.
to end. This mindset can help your provides goods or services that are inferior
organization gain competitive advantage,
maintain your brand’s reputation and,
to what your contract calls for. Needless to
say, getting what you’ve asked for makes
4. Prevent or resolve disputes effectively.
Disputes are inevitable at each stage of
“You need to have
ultimately, use an understanding of risk to it much easier to meet your own high the supply chain. One key to mitigating people with the right
drive performance. standards for the products or services you dispute-related risks and promoting smooth
offer to your customers. operations is to proactively prevent disputes communications skills
Five steps that can help you proactively
manage supply chain risk 3. Only pay for what you’ve actually
from occurring or resolve them amicably
if they happen. The right processes and
and ability to not
received. Your accounts-payable processes technologies are essential for identifying affect ongoing supply
1. Get to know your potential suppliers. should equip you to ensure that a supplier’s sources of disagreement that might disrupt
An effective due-diligence process answers invoice corresponds precisely to the the supply chain. “You need to have people of material.”
critical questions about a third party’s goods or services you’ve actually received. with the right communications skills
business practices. For example: Does Having a complex network of contractors and ability to not affect ongoing supply
it have a strong track record for meeting can increase the risk of duplicate billing, of material,” says Pearson. A mutually Mark Pearson, Deloitte Risk and
contractual obligations? Do existing inappropriate markups, and improper beneficial resolution is often the best way Financial Advisory principal, Deloitte
business relationships create any conflicts related-party billing. “There's always the to maintain a relationship that not only Financial Advisory Services LLP
of interest? Does it observe the same high risk that, once the vendor has been vetted mitigates risk but also enhances value for
standards as your company with respect and allowed into the system, something your company.
Understanding risk management in the supply chain Using supply chain data analytics to drive performance
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About Deloitte
As used in this document, “Deloitte” and “Deloitte Risk and Financial Advisory” means Deloitte & Touche LLP, which provides audit and enterprise risk services; Deloitte Financial Advisory
Services LLP, which provides forensic, dispute, and other consulting services; and its affiliate, Deloitte Transactions and Business Analytics LLP, which provides a wide range of advisory
and analytics services. Deloitte Transactions and Business Analytics LLP is not a certified public accounting firm. These entities are separate subsidiaries of Deloitte LLP. Please see www.
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