(OWNS eeplegmm Professional Enqlishy Test Your Vocabulary a Tricia Aspinall & George BethellTest your Business Vocabulary in Use George Bethell Plaee Cari = CAMBRIDGE Music e-tailer records profit — Anglia Boats to Lol L move upmarket Oo 1 The new ‘Flite’ range will have higher specifications and be aimed at buyers with more than £200,000 to spend. 2 The company announced that it is to issue more shazes in order to zaise capital for its expansion 3 Last year their share of che marker rose r0 34% ~ almost 3% higher than their biggest competicor 4 The advantage is that you own the shop, bur the pasenc company provides stock, advertising, and adviee. 5 Sharholders were shocked to hear that they would receive juse 2¢ for every share as a result fof the company’s poor performance last year 6 The survey shows that average prices rose BY massive 18%, 7 The company reported that their online sales service had moved out of the zed for the first time. f last month making ehe annual rise 3 Write the abbreviations below in words. Some words and letters have been piven to help you. 1 ISP Inerner $_ 2B2G Business To G 3 COGS Cos OF G_ 4 FMCG Fost M___ SBPR Business P __ Goods Re-engineering Summary Test 2 45‘Match each statement to one of the financial verms given below. Write the letter (AH) in the box next 10 the statement, There are some terms that you dom't have to use, [1 We owe our suppliers $15,000 for building macerils, 2 Qur salacy bill last year was $280,000, 3 Tr was $20,000 new, but now its book value is about $10,000. od insurance for this office. N 000. 6 We've just agreed a bank loan tor $50,D00 payable over tem years. NG spent $30,000 on vent, electric 5 So, after paying interest, tax and everything else, we made $1 A directcostsB creditors © net profi —D_ depreciation E ovecheads F debtors G gross profit M1 long-term liability For each sentence, find one word to replace the underlined phrase. Write the word atthe end of che sentence, 1 fan will be in charge of designing, promoting, and getting stores £0 stock our new product range, . 2 Our new book sontaining destin prises of all our products will be sent out nexe week, 3 We do not give customers a.perind of rime before they have to pay. = 4 We nce as ouside accountants who check financial records for several major companies. 5 Choose a top-end model and we will give yoo a 10% reeucrion in she price you have ro nav. oo 6 You log on to the site using a secret word that anly you know. is is the end of Summary Test Use the Answer key at the back of the book to check your answers. “istYour ucines Vocabulary in Usene Success and failure Choose the best word to fill each gap from the alternatives given in the box below. There are some words that you don't have to use, Bad news for shareholders of Ratloni PLC. Jacky Lai, she CEO appointed last year has failed to ET ae the ailing company and last month it defaulted --an its huge $1.2 mullion debe. Thete is no hope of finding anyone 20 bail... Barloni su st will be PU erennennne FECEVEISHp ext Week, When che company #8 WOUNE sm mnnnnnn 5 shareholders will get almost nothing up before out into at round from on ‘Choose she best word to fill each gap from the alternatives given below. Put a circle around the lettcr, A,B or C, of the word you choose. Alicom is a successful company: For the past ten years it has (1) part of its profits as dividends. However, its (2) earnings have been considerable, les cash (3) wwnom are NOW estimated to be around € 20 million. Finarteial experts say that Alicom has only a small debe to A} nose and 80 may use its cash (5) to buy out one of its rivals. CEO, Angela White, said thar the company has no immediate plans t0 make an (6) sn» but that i¢ couldn’: be soled out in the futur, LA posted B distribuwed © retailed 2A rerained B stored © kepe 3A shares B burden C reserves 4 file B defaule G service 5A stock B mountain C hill 6 A acquisition B administration application In each line there is one word which is terong. Circle the mistake and write the correct word at the end of the line, 1 We need time ro reorganize our Finances so we're fling for bankruptness. 2 Thar should protect us from our credits for at least six months. “a 3 The truth is we have a debe cries which has been building up for years 4 esterday we asked the bank to schedule our debt over ren years, 5 If they don’t agree, then the company will collide immediately 6 We will have ro cease craiding and make all our staff redundant. 7 Jf che bank says ves, then I think chat we can make a full recover. Test Your Business Vocabulary in Use ar—- guage i sell-offs | ‘Choose the best word from the brackets (10 fill che gap in each sentence, 1 Lhave a 20% suse ina small printing company, (invesvinteresvinput) 2 Charles Wilson now has a majority... in Alicom PLC. (hold/holder/holding) 3 ProSports and Fit Folk gave derail of their new joint (venturefaccounticombine) 4 Kola-Civ has made a bid of 21p per share. tkindiriendlygemtle) 5 Boying ou the contracts of senior exeeuives will be 2 poison for any predator to swallow. (medicineAbledpill) 6 Eastern Water proved to be oor white saving us from collapse. {angeVenighesaine} 7 Their company is 2 rmutcinational based in New Yook. {parenvfetherffarily) 8 We started as a music company but we cn into television. (diversifedidivertedifeced) Ee Im cach of the numbered sentences (1-5) there is one word which is wong. Cirele the mistake G and write the correct word at the end of she line. ry ks Our manufacturing company is sell but it has lots of asses. 1 We are worried that we may be pray to a big multinational Last year, Anders Holdings made a hostage bid for us. “They wanted to ackguier us as cheir subsidiary in Europe. We didn’t wane to be part of a huge conglomerus so we rejected the bid. ‘We ave now considering a eurger with anacher small engineering fet, E For each sencence, find one word to replace the underlined phrase. Write the word at the end of ERISLD | the sentence, The list two letters have been given to help you. 1 The problem is thas the company is noc concensrating on-a few important dings up 2 Robere Bateson now has bigger than $0% stake in English Petcoleum. m7 3 Lehink char selling aft aon-core ass ig necessary to save the company. di 4 Europe Ainways has formed an qorangement co.work sogether with Alpha Airlines 5 Global Elcetrc’ latest wompany that itltas bought is Cambridge Blectra as 6 Atte moment, we just make shoes but we want fo start doing business in other aseas 48 Tes Your Business Vocabulry in UsePersonal finance Decide which of the alternatives (AH) each speaker is talking about. Write the letter of your answer in the box at the end of the sentence. There are two alternatives that you don't have to use. [1 "You ger your own cheque book so, for example, you ean pay your bills by post.” 2 We borrowed £80,000 from the building soviety to buy our house. 3.4 do all my shopping using plastic and then U pay when I get my monthly statement” 4r's in both our names so we can both get money out When we want. 5 We are nearl 100 sn the red and we are paying a lor of interest om i. 6 “We've gor about £2,000 saved and the bank pays about 4% interest on i A creditcard B current account © overdraft joint account E debiccard F deposit account G morgage —-H. bank statement Choose the best word to fll each gap from the altcnatives given below. Put circle around the letter, A, B or C, of the word you choose. “My name is Jenny Logan and I'm in charge of e-banking at ScorWest Bank. We have local (1) conve lke all the Other (2) mun. banks, but more and more of our customers are using the Internet. Our “Internet only” savings account allows customets 10 (3). their money 24 hours a day. You can check your account (4) ms. day OF night andy f you want, (5) senmen money from one account ro another. You don't get a (6) ook bur you can pay bills eleccronicaly. Also we don’t send a bank (7) sm through the post every month because you can print one off at any time. Internet banking is very efficient si Our (8)... are lower and we pay more (9) cnt e-accoumnts, At the moment the (10) 84%. 1.4 shops B branches C outlets 6A cheque — Beredit cash 2A high-street Btopend © mid-range 7 A report —_B statement C. invoice 3A arrange Bemanage © audit SA charges Bedebits credits 4A profit Berotal —C balance «9A overdraft. B dividend interest 5A dispose -B distribure C transfer 10.4 level B rote © share ‘Wire one word in cach gap to complete she sentences. = have about $10,000 invested in 2 Hour building society is demurualized, everyone will pec a w 3 The government says that it can’t afford to increase the 4 Lam lucky because [arn a momber of the company persion § Thousands of small i — of £250. _ pension by more than 1%. _ lost money when the share price collapsed. ‘Test Your Business Vacabulory in Use aoFinancial centres Decide which of the altematives (A-H) each speaker is talking about. Waite the letter of your answer in the box at the end of the sentence. Thore ate two alternatives that you don't have to use (71 “This ic New Yours Raancial conse, 2 We bought euros at $0.94 and sold at $0.98 _ | 3A wanr, Tean buy 10,000 shares at 82 in 12 months’ rime. 4The government has borrowed £50 billion aver a ten-year period 5 ‘Or contract is to buy $00 ounces of gold ac $420 in 30 days, so we hope the | [price rises.” {6 things lke that traders here deal in metals, wl A Square Mile B forex bourse. futures contract E Wall5teer F commodities exchange G bonds —H options contract ‘Complete cach senronce by wring in the gap a word formed from the ver given im brackets {) 1 This bank is one of London's oldest institutions. (finance) 2 We deal mainly in commodities and (derive) 3 We have about 60 sn buying and selling stocks. (deal 4 The vf the company caised £1.4 million. (float) SA w- Wants to make a quick profit. (speculate) | 6 Tinvest 0 son nesnnan~ Mainly stocks and bonds. (secu‘e) ‘Choose the best word to ill each gap from the alternatives given below. Put a circle around the letter, A, Bb o¢ C, of the word you choose Pegasus Software luoks like a good buy: The company was (1) last yoar and its shares are (2) ‘on the London stock (3) 1» When they were (4) «they were valued A 60 pence, Lots Of (8) mnmunw Were attacted by the company’s strong sales figures. Now the (6) svar i8 worth 92. pence. LA bonded ——B floated C raised 2A quod B signed, © noted 3A bourse B acy C exchange 4A issued B started C distributed SA auditors — Bcreditors © investors 6A aade B stock, € deal 50 Test Yur BesinessVacebulary m Use3 Pes ng Trading Choose the best word to fill each gap from the alternatives given below. Put a circle around the Jeutes, A,B or C, of the word you choose. “The bad news for investors continues. ‘Today the Dow. the NASDAQ and che European, (1) socom all Showed heavy loses. Prices on the London FTSE fell ca five-year (2). swith banks and insurance companies showing spectacular (3) Dealers are pessimistic and no one can see an end to this (4) ‘marker, Over che past month we have seen more than $20 billion (5) off the value of US stocks, The only good news from Wall Street was a small rise in bhne [6) jost before the (7) “This late (3) Inelped the ow to finish just half of one per cent lower on the day.” 1A indices BB prices € lists SAwaved — B washed © wiped 2Acash Blow C bartier GA chips ——-B stocks shares 3A declines B trades C demands 7A finish ——B shur € close 4A bull B bear © builalo SA recon B rally € recover In cach line cher is one word which is wrong. Circle the mistake and write the correct word at the end ofthe line. 1 In Tokyo today, curnoff was very high ~ especially in the hi-tech sector ~ 2 More than haifa bilion shazes changed arms ip six hours, 5 There was lot of demanding for shares i microchip manufactures. 4 Sil in particu, made speetacnlns ganes and sas up 8.58% on the day 5 The Nikkes 225 broke theough the 10,000 bar for the fis rime tis yeas 6 Experts are confident cha cis bull ncex wil conse for some cime Write one word in each gap to complete the sentences 11 He lost all his money in the stock marker _ of 1987, 2 Microsun’s share _____ rose to $e yesterday ~ its highest for two years. 3 The New York _____ of ‘new economy” shares is the NASDAQ. 4 There was _____ selling in Frankfure with deaters trying to sell shares at any price. sterday, more than 3% of rotal market _ was lost on Wall Street TestYour Business Vocabulary n Use sIra 38.3 Gos 52 rm Indicators 1 os Choose the best word from the brackets ( ) to fil the gap. 1 The CoUnEHY'S wnssniun ons is Very strong at the moment. (finance/economy/balance) 2 alll the exonomie seve aCe positive. (indieatorsndexfinputs) 3 The gross a product is at an all ime high. _(domestictdeficiddiscount) 4 We also have a trade of over £16 billion. (henefivsharesurplus) 5 The annual inflation isbelow 2%, {growthiratelgap) 6 The number of people out of is less than 400,000. (jobfemploy/vork) mN ATTAIN ‘Complete each sentence by writing in the gap a word formed from the verb given in brackets (). 1 She is an exper it one-n Mamagement, (finance) 2 The country’s gross NAG ONAL nn BFW by 10% last year (produce) 3 The level of — 1s high because companies have eut jobs. jempluy) 4 Higher wages will increase pressure in the economy. (inflate) 5 Our rae was nearly 10% last year. (grow!) Find a word related to each clue, The first leters of the answers are given. 1 Dealing with very large sums of mone finance PH] 2 Value of a country’s products and services: i oe economic ped ft 3 Goods sold abroad a 4 Unemployed A € 5 Rising prices 6 Cheap to buy and ro use TestYaur Business Vocabulary m Use39.1 oa i 120, Indicators 2 ‘Choose the graph (A-E) which best fits each sentence. You can use each graph more than onee. FERHE A B c D E “Oil prices skyrocketed last week as fears over supplies grew? “The dollar-euro exchange rate remains steady at about 0.98.° “Telecom shares plummeted on warnings of bad sales figures The FTSE 100 fell yesterday but bottomed out at 7,900." Adventi Corporation shares advanced to $2.80." ‘Sales at Super Mart have stagnaced over the past year? "Micro Son shares soared yesterday om news of a possible bid.” “The Hang Seng dived yesterday and closed at a five-year low? ‘Choose the best word from the brackets ( ) o fll the gap. 1 The CAC 40 at 3,051 before falling back to 2,992. (advanced/peakedAsoared) 2 Anglia Agro t0 121 pence from a high of 123. (casedlleape/iumped) 3. Our share price rose in the morning bur then i levelled at 62 pence. (upidownlof®) 4 Internet dealers say they will the price of a new car by over 10%, (slashislumpfbust} 5 It’s not bad enough to call ica slump, but we are in a ae (depcessionfrepression/recession) 6 conse MEANS that growth is slow, bue prives ace rising quickly. (Stagnarion/Scagtlation/inflacion} 7 United Foods announeed ic is going to 1,500 jobs. (axefdiverelose) 8 As temperatures rise, the for air-conditioning units increases. (boom/surgeldemand} Find a word related to each clue. The first letters of the answers are given 1 A period of very strong growth T 2. When prodnetion falls, growth is li 1 3A very bad slop au . 4 Opposice of a peak oo Test Your Business Yocobulary in Use 53mS Decide which of the alternatives |A~G) cach speaker is talking abou. Write the fet of your answver in the box at the end of the sentence. There is one alternative that you don't have to use. | They u ‘He moved £200 fom the company far year i land in Europe ‘account to his own bank acvount every week 3 Nex Rail and West Trains secrerly agreed co charge the same fares on their busiest 4 The $100 note was so good it was almost impossible to ell it from a real one. aT [5 They offered 6 The CEO 1 $20,000 t0 give the contract to them andnottheinrvale | ested be plummeted use she sold all her shares just before the pri “ng B insider trading money laundering. counterfeiting F racketeering G embezzlement Complete each sentence by writing in the gap a word formed from che verb given in brackets {}- 1 They thoughe dhe President was involved i. nm (coreupe) 2. Publishing lies about a company to push dossm its share price is marker trig) 3 He was found euitty of insider lase year. (deal) 4 He was accused of because ie gave politicians cash for favours. (vibe) 5 They made a lor af money famous brand sports wear. (fake) 6 She omganized che of postage stamps worth $2 million. iorged pany S0¢ pose In each of the numbered sentences (1~5) here is one word which is wrong, Circle the mistake and write che correct word at the end of the My name is Laura Rayner and I work for the Finance Sector Authority 1 Our job is to regular banking and investnenc services. We oak ac reports of wrongdane in companies. Some eases are small - like a director taking a ‘sweetness’ for 2 favour, Others are very serious, One scram involved a man who sold §4 million worth of shares in a company thar didn't exist! That's feawd Test Your Business Vocabulary in Use41 | Ethics EER Choose the best word to fill each gap from the alternatives given below. Put a circle arenmnd the EES exter, A,B or C, of the word you choose My name is Peter Gil. manage the One World (1) investment fand, We follow a very clear (2) cf conduce when we choose stocks. We only invest in companies thar are socially G3) so we don’t pur money into tobacco companies or arms mannfacmar Green (4) are very important to us. We check that our companies ace not damaging the (5) ‘We invest in some companies that make theit peoducts in counsries where 6) is cheaper, and we make suse that they do not (7) their workers. Some expensive, famous brand clothing is made in (8) where people work Jong hours for very low wages, We think thac is ompletely (9) 1A honesty 8 ethical C sights . 2A note B ist © eode 3A responsible B spectaculac interested 4A issues B actions C indexes 5A neighbours B environment —C local 6 A work B job © labour 7A export B umploy © exploit —_ l 8A sweatshops B sweatshirts etshops 9 moral B unethical € socia ‘Complece each sentence by writing ome word in each gap. Use che words in brackets ( ) £0 help you, 1 We expeet everyone in this company to behave ¢_ 2 We regularly discuss ¢ ethics) issues with managers and workers, (ethi¢s) 3 Last year we puriin place an 4 This helps us to avoid sexual and racial 5. Many of our employees ate green a_ _ action programme, (affirm) (discriminate) 6 They take direct action on a wide rani issues. (environment) Test Your Business Vocabuiry In Use 5556 Time and time management && ics “There is one word which is wrong in each of the mumbered sentences (1-8). Circle the mistake and weite the correct ward at the end of the line, Ym Eddy Yeung and I'm in charge of building this bridge. 1 The leader time for preparing this project Was six months, : 2 We drew up a three-year frametime for the work to be completed. - - 3 At the end of one year, everything was on scheduling, 4 Then there was a delayment because an important machine broke down, 5 We had nearly rwo months of uptime while 1 was repaired. 6 Asa result, we are now a long way before schedule 2 7 We are working hard to: make out time but its nor easy 7 8 You know how itis. Everything rakes long than planed. Look at the chart for building a house. Use the information in the chart to complete the sentences below. Write one word in each gap. The frst letter is given to help you. [2 [hear sive 1 [2a was [To 3 | Put on roof 4 [ seis wae 2 5 | Sem es: eeerricity 6 | Decorating | | Hand over [ 1 The fon for this project is four months. 2 The frst & is clearing the sire 3 Parting in the water and the electricity ran in ® 4 Phases 4 and 5 & with the period for decorating, sc is scheduled for the last week of Tune. 6 The builder will get a B payment if che project is finished early Find the word thar completes cach tip on time management, The first and las letters of the answers are given. 1 Use a diary or a t0 plan your week. i 4 Don be , and avoid interruptions. eLt a 5 Balance ‘with time. Don't aim for perfection, a {a} s@CCCCAy Test Your Business Vocabulary in Use43} Stress and stress management For each sentence, find one word to replace the undcelined phrase. Write the word at the end of the sentence. The first wo letters have been given ta help you 1 Tim a nurse becouse [ want ro do something that gives me alot of satisfaction. 2 Iwork hard but my job is very interesting and makes me feel 200. 3 My new job is difficult but inan interesting way. © 4 Now I'm 2 manager I feel that things are difficult and tt 5 Starred wo feel that [couldn't deal with all rhe pressures of work. 6 My last boss left the job because of very bad riredness and stress. Choose the best word from the brackets ( ) to fill the gap in each sentence. 4 Tdon’r ike working stress, (behind/under/over) 2 My doctor said my illoess was sess coun (inducedfinvalvedfinput) 3 Idon'e think I can deal with the stresses and rms at work, (strges/stretchessirains) 4 He had a breakdown lase year But he’ much better now. (aerveineryy/nervous) § Lhave to get our ofthe rat snow before Lam burned out. (racelrapleage) 6 This job is so competitive I feel as if Pm on a ¢ (cimeframeltreadmaillSsveatshop) In cach of the numbered sentences (1-6) there is one word which is wrong. Ci and write the correct word at the end ofthe line. I've decided to give up my job in the city and move to the country. 1 Tee bees completely suessed! outwards and it damaging my heal a 2 T'm so overemployed that I am too tired to sleep at night. 3 Thar’s why I'm going ro change my lifescyling 4 want to spend some qualification time wich my farniy 5 Lots of people in London are thinking about backshifing 6 They're all looking for a life that is unstrainful Test Your Business Vocebulry m Use 37rar 58 beauels management styles ee ee q fa Choose the best word to fill each gap from the alternatives given below. Pur a circle around the letter, A, B, C or D, of the word you choose. “My name is Laura Garcia and I crain peuple in modern management rechniques, Old style managers were {1) They took all the decisions and told their (2) what to do without talking to them. They were often very (3) from their employees. They 4) their decisions from above and their whole approach was (5) and (6) modern manager has £0 be more (7) wun aR (8) Decision-making needs r0 be 6) 0 everyone should be involved inthe process of (10) 1A authority B authorized © authoritacian authorizing 2A subordinaces B superiors C sponsors D speculators 3A above B further © long, D remote 44 imported B imposed C stressed D pressured 5A borom-un B upside-down © inside-out D top-down 6 A boreancratic B administrative C organized D restructured 7A closed B shut C over D open 8 A advanced B relaxing © approachable Distant 98 decentralized 8 unfocused © depeeciated D restructured 10 A talking B consultation © speaking D discussing Complete each sentence by writing in the gap a word formed from the verb given in beackets |). 1 Siike people inthis company ro use their on) 2 We believe in so we let people control ther own work, (delegate) 3 ‘means leting people make their own devisions. [empower] 4 We discuss things and even azgue hut then we seach a (consent) 5 Pm going or a course to develop my wresnsinmnu skill (lead Find the words that match she clues. The first and last letters of the answers arc given. 1 Talent TL i 2 Energy and drive u a 3 Attractive quality that good leaders have 4 Leader who can see whac the fucure will be like Z [Ty Test Your uines Vocabulary in UseBusiness across cultures 1 Decide which of the alteratives (A-E} each speaker is talking about, Write the letter of your answer in the box at the end of che sentence, You will have to use some alternatives more than once. use an aurhoricarian approach to management. Os over the age of 5 [ail 2 “The top people were all men and they encouraged an aggressive management style 4 nization has five levels of management.” sult employees on all major decisions. We work by consensis Ties amih pie shon fs floor say thar onr managers don't have any lade skills A corporate culture — B macho culture C canteen culrute D hiwrarchical stucture —& formofaddeess —F stereotype Weite one word in each gap to complete the sentences 1 We involve evceyone in the decision-_ 2 This is nor a hierarchical company: We only process have ewo manayement _ 3 We work os a team of _ The nevwest employer’ ideas are just 4 The ____- hous cule ere puts people ander pressure 5 ike ie here hecause the company __ loyportane as mine is to encourage people to use their initiative. In each line there is one word which is wrong. Circle the mistake and write the correct word at the end of the line. 1 Our new manager is very open and approachive. 2. We can be family with hirn, bur we still respect him 3 My last manayer was distant and remove. 4 He was not excessable and he didn't ask for our opinions, We had to show him difference even if we did mor agree with him. Test Your Business Yocabuaryn Use 59Business across cultures 2 Chaase che best ward to fil each gap from the alremarives given below, Pat a circle around the lerer, A, B ot C, of the word you choose. “My name is Daniel Bertolino and I'm a software developer. In our department, we dress a We can't wear shorts or dirty T-shires so I suppose i's “(2) casual”. People in Sales have to dress (3) «The men wear dark business (4) and so do the ‘women. They all look the same. 1s lke a (5) really. At the end of each month we have a © Friday. IP's strange t0 sec the CEO withour atic on. LA casualty —B causally © casually 2.8 smare B seraight © special 3A obligatory B remotely C formally 4A shins B suits © suites SA uniform — B portfolio logo 6A dressup B dressdown CG dress-in Look at the business cards and labels. Decide whether each statement is "True" or ‘False’ If there is ‘not enough information to decide, tick (¥) the ‘Does not say’ box. Then answer questions 8-10. i Mrs Paula Howard .a. | ~] [Is King Media PLC Customer Services 1 High Street, Cambridge. CBr 2EU | | William J Davenport St. | Sarah A Moreland Bsc, MBA | Vive President Finance | Global Food Head of Marketing ee 1 BaleHiomed is married. F 6 t you meer te CEO of King Meda, you should al him Me Charles [7 yea wnte to Sarai, you could address her as ‘Ms S. Moreland!’ 8 What i che family name ofthe peison who works for Proveetor? 9 : —_ —____| | | at qualifiations does Sara 10 Whar is the surname of the CE Test Your Business Vocabulary in Users 5 marks ne Business across cultures 3 Draw a line from each word on the left ta word on the right to make a word pair, (There is fone extra word that you don't have to use.) Then use your word pairs to complete the sentences below. ‘working corporate lunch public ee 1 Make ‘with castomers 80 that they know you are listening. 2. Tnsually go shopping daring: my 3 Tomorcow is a so the office will be closed. 4 Lets discuss this over a tomorrow orang, 5 We spent over $40,000 last year on Choose the best word to fill each gap from the alternatives given in the box below. “There is one extea ward that you doa’t have to use 1 Obr overseas clients expect ‘when they visi so [take them out 2 He is very keen on 130 get here cacy. 3 Tdon’s like Inches because they go on for too long, 4 There was a culture of ‘with people at their desks even at the weekend. $ You can leara 3 lot from warching the that people make when they are talking 6 An important business mecting is not the place for... Ik can go horribly wrong. ory evening. presenteeism punctual humour business absenteeism gestures __ entertainment In cach line there is ome word which is werong. Circle the mistake and write the correct word at the end of the line. 1. When you meet someone, it is important to get the greet right 2.Tshake hands with people, but I don't really like physical contract. 3 In some cultures you shoold give pressants to everyone you meet. 4 You shoald also kenow the rules of conversion when you go to meetings 5 Te may be nude to enterrup people when they arc talking. 6 Abso, think about the role of silent, Is fe rude to be quiet for long periods? 7 Finally, say “Good buying’ to everyone when you leave Test Your Business Yecobulory in Use 6IMICPIIUIL ty 1. phones and numbers Decide which of the altemarives (A-H) cach speakor is talking about, Write the letter of your answer in the box ac the end of the sentence. You will have to use some alternatives more shan ones. 1 Our meeting was in Paris but we linked up with Billy ceam in the New York office. [2 Tes an oheigh mndred number so you doa’t have to pay.” 3 (Good arg; Wahingn. Gosd shore, Osa, Can yor ad Nar 4 Yes, she's i her office Il put you through to her now.” 5 é Yon notin the office, call me on my mo fou have to put in at least 20 pence before you can make a call.” “To order at this special priee, call our sales ream on U1776 3344 — now! 3 ‘Ttake i¢ with me in the car But I dow use i¢ when Pm diving | Bees eh} 10 “TF you have any problems, call our technical veam on 1473 123123. 4 cellphone _ B webcam —C videoconference helpline E hotline F Freephone G extension —H payphone Choose the best word from the brackets ( ) to fill the gap. 1 Yim out yomorrow moming, so give me a in the afrernoon {calliphoneltolephone| 2 Vike this Phone because {can use it in the garden, (enorcablefcocdlessfestended) 3 I they need me at work, they send a message on my (pagecleadertext) 4 Thave one foc my phone and another for my Internet connection. (wicelcordline) 5 Jim phoned from Los Angeles. Can you eall him <-- tomorrow? (ouvupldown) 6 We have a call sn Dublin char deals with eustomer enquites (office/centresite) 7 Customers in the Stares ean call ws on oat seve tree mambo (tofcost/price) 8 Give mea if you want ro go ta the conference next week. _(ping/bing/ring) 9 There's a public phone where you can use coins or a phone (cardnotelticker) Write the telephone numbers below in figures. The frst one is an example, wo = three ~ three’ ‘oh ~ one ~ donble two ~ three, live ~ six — oh — four ~ double nine" [oh — vight hundred, double seven ~ double one ~ double seven’ Test Your Business Vocabulary in Usefr FUICNIIUITIETY Ze getting through Here are some things you might hear on the phone. Write one word in each gap to complete the messages and conversations. 1] (Call me at the office tomorrow: My Tine is 01202 818335. IF Tm nor there Ieave a message on my ~. and Meal you when T ger in [All intemnational lines are — on Please up and fy 3 ['Can I speak to Anita Singh, please “Oh, {Im sorry, She's nor on this she's on 227. (I pat you through to the | main Just ase the sn nto the Sales Department.” 4 xd morning. You are ng’s Theatre ticket hotline 7] How caa I help you? “Oh, | think I've got che vox mumbet. wanted 470401 Al yes. This is 470410." lello, operator. Can you check a number for me someone there but | gor 1 Off, Now ween Fall, Lust get Ne soon Leone "an you tell me how co make 9 call to Frane 6 | “Hello, Receptio | Geran, sic use pick up the ohne and “9 to gera fine. When you hear tone, dial 00 33 and then the number you France.” on your To make a payment, peess “2” This is Mario. gor your message yesterday, but I was busy so couldn’. your call, Sorry I missed you, Pll call lacen Test Your Business Vocobuory in Use 63RYO) Telephoning 3: messages Ee “Here are three telephone conversations. Choose the best word from the brackets | ) 10 complete cach sentence Good moreing, This is Pierte Copnet, Cal co Me Raber, please? {cell/speak/phone} orm he's in a meeting. (afaidscaredAmnfortmate) Wah, Couid | message? lasklsendleave) 0 OF course ‘Would you ask him to call me > My number's 33-1-4776-5821. (back/down/tound) OOK. [ltl him you called BW Thank you. Hello. I chat Anna? 5° . (Saying/Talking/Speaking) MEHL, Anna, This is Alain. Is this a crecsnoncnian. time to call? (finelgood/best) ONot really, Alain, Could you call back oe 2 (laveflarely/larer) ' OK. [ll eall back after Lunch, OThae’ wear, Bye. leo, fecha Sven Anderson? ONO. Sven's not in the office today. Can T amessage? (make/take/place) | Oh, Pm calling tomorrow's meeting. I wanted to confirm thar ie starts at 10. © Yes, it does. Tl be thee t00. MAA, good. Thank you. Pl see you tomorraw then. Bye. See you tomorrow Bye. Here are some telephone conversations where one speaker is checking some information, Tick (v) the correct option. The fist one is an example. ‘Did you say your extension is 607? | 60 ] 607 Six ah ~ double seven.” “Is that with one N or pwo ar Heemann Hezman | the end* “Tes double N_ _ | FB thar all one word?” | thompsonclarke@aolcom | thompson-clarke@ aol.com “No. lt has a hyphen,” | ‘Do you know if thar’ with a Van Lene van Lent ceapical V “He writes ic with a seal Jeter [Was thar a Bora B* BAT PAaTL zl | ‘Tes Bravo Alpha 471 [ 2A svicrophone B swicroscope C mictolight € A anealow B amidote C antelope 34 wne B sound C now 7A uuths — B fas C words 44 court B pith field 8A discussions B practices C questions ‘ra snc rene et ra peeenaNORCne mata ep BA cach sutemens 1 ‘OK, To hegin with, See's at what makes a good leaden’ 2 ‘Tim digressing, Lets get to the poinr thar julie raised.” 3 ‘That’ all I've got ime pow. Well continue after lunch.’ 4 ‘Whar does this mean in to leadership skills” 5 Now Pd like ro to the issue of bullying at work. Test Your Business Vocobury in UseA Goons @ ne 61.3 ad cae PER ORIELGEIUIES ots closing and questions ‘The statements below were made by presenters responding to questions from the audience. Write one word in the gap to complete each statement, 1 ‘That's a fair p____. This model does assume thac inflation is below 2%." 2 can't tell you the bid price hecause that’s © 3 “Thar's nor really my £____, bur I think rhar my colleague 4 ‘Ah. That really goes afterwards _ information, imon will be able to help you. __ the scope of this presentation, Perhaps we can tall 5 ‘Tm afraid we've run out of t 6 Pm sorry. Tdidn'r ¢ + We can return to that after lunch. ‘he question, Were you asking about stagtlation?” Choose the best word to fil each gap from th letter, A, B or C, of the word you chioose. ses given below. Put a drcle around the ‘OK. Ler me (1) tap what we've done today. (2) , we looked at what makes a good leader. (3) swe looked at key leadership skills Then, last, hue hy no means, ry ‘we talked abour the consultation process, Are there any final (5) hac you'd like to ask? No? Well then, that’s a good (6 ro sp. (7) you fo listening” LA mn B add C sum 2A Firstly B Starting © Openly 3A Seconds —B Secondly Seconded 4A last B lose C least 5A questions B answers information GA position —_B place pointer 7A Thank B Thanks — C Thanking In each of the numbered sentences (1-5) there is one word which is wrong. Circle the mistake and write the correct word atthe end ofthe line. Here is some advice abour making a presentation 1 Remember 10 front she audience at all times. Don't turn your back on therm 2 Try to make eye contract with some ofthe participants as you speak. 3 Use jesters co stress key points bur don't wave your hands around. 4 Concrol any manners yous may have. They will distract che audience. 5 In my sigh, the most importanr thing isto speak clearly Test Your Bushes Vocabulary in Use 79a] oii 7 80 INCYULIGLIUTIS Te situations and negotiators aa! Draw a line from each word om the left to a word on the right to make a word pair. (Thece is one word that you don't have 10 use.) Then use your word pais to complete the sentences below. eleventh chip labour dispute bargaining advantage collective solution ‘mutual hour bargaining 1 This is getting worse and now seems likely to lead to a strike, 2. We think that this compromise i to our : 3 Everyone is hoping that these «mm discussions will he successfe 4 ‘The high level of public support is.a powerful for che Firefighters. 5B believe thar ie che sgh way co reach ayrocmens abour teachers’ salaries. ‘Decide which of the alternatives (A-E) each speaker is tallng about, Write the leter of your answer in the box atthe ead of the senteace. You will have to use some alternatives more than once. en the new company is formed, there will be no forced redundancies. [1 We agree that wh | 2 We've agreed toa rise of 2.5%, bur the union alo wants a minimum salary af £20,000") | 3 ofthe US taxes ou steel “We start by asking fora very high prize, chen we negorate down vo a reasonable evel | | ports, we will ncrea ‘on goods from che 5 ‘TE we order 10,000 units from you, what discount will you olfee us? 6 The President of Energon will head the company and Ihave agreed to stay onas VB’ |_| [7 “The employers offe a joke, Our members descrve at least 8% this year A trade dispute merger negotiations C customet-supplier negotiations D wage negotiations bargaining tactic ‘The statements below are about negotiations. Write one word in the gap to complete each statement, The first letter is given in each case. 4 Raftis a very tough p 2 These d __ negotiations could easily fail” _ and always gets the best price.” 3 “This p ~ dbspuce has been going on for over two months now” 4 Td say shar the employers have all che bargaining p____ and will win in the end.” 5 ‘Last negotiations ace going on to aveid an alhour strike Test Your Business Vocobulery mn Useer ci es Negotiations 2: preparing cone Za In each of the numbered sentences (1-5) there is one word which is wrong. Circle the mistake and write the correct word at che end of the line. Good morning everyone, Perhaps we should start the meeting. Our presentasives ace julia Gold and Sam Westera, Oh, and me T think that we all know she foreground to these ras We've gor a very tight tabletime today and a lor ro discoss So, unless you have any questions, let's get out to usiness ‘Welcome co our offices. 1 must admic that ic is mice to he on home venue, Draw a line from cach word on the lef to a word on the right to make a word pair. (There is onc word that you don't have to use.) Thea use your word pairs to complete the sentences below. ick atmosphere fallback ground neutral priority relaxed talk negotiating off small position team 1 We will hold talks on so neither side has an advantage. 2 Wel asc soon the discussion by serting out our needs. 3 Our is very experienced and fully understands the process. 4 We believe the talks will be held in a with no real arguments 5 We scare wich . over coffee, bu then it gers serious. 6 We have asked for 10%, but we do have a if chat is tuned down, Find the word that completes each tip on negotiating. The frst and last letters of the answers are given, Work our what you wanr to achieve: your Decide on the most important things: your Don't waste time: get down to 1 2 3 Have a clear timerable for the talks: an 4 5 Know the ‘dos and don'ts’ af negotiating: its TestYour Business Vocabulary in Use BIry Gos i 82 meyuuauuls O. FUPLCrIng negotiations “The statzments below are about negotiations, Write one word in the gap to complete each statement. 1 ‘She asked a loc of p_ ‘questions about the new contract? 2-"We had to h_____ over the price, bur eventually got them for £20 each." 3 We'll pay $200 on thar you deliver by April fst 4 “We will give you a 5% discount as 1___ as you order more than 100 boxes.” 5 We will © _ increasing our off provided you agree to call off the strike” Choose the best word 10 fill cack gap from the alternatives given below: Por a circle around the letter, A, B or C, of the word you choose. ‘in a successhi negotiation, no one should feel that they have lost. You should reach a win a solution. After one side makes a proposal, the other should make a (2) offer, If both sides make (3) you can work towards a compromise. By making a goodwill a you may get something from rhe other side. It is this (5) ~arading that moves the negotiations along. ff you are not prepared to make a (6) ~off there isa chance thac the talks will break down, LA lose B draw C win 2A counter —B epndition consensus 3A priorities B objectives concessions 4A gesture EB mannerism — € enquene 54 bull B howe € bear © A business B work C ade Complete each sentence by writing in the gap a word formed from the verb given in brackets ( } 1 Welll go back and think aboor your {pcapose) 2 If you take more than 1,000, we will consider you adiscount. (give) 3 thac this Contract works aut, wwe might offer vou more work. (provide) 4 w that you provide good service, we may agree to buy more cars. (suppose) 5 IF you can finish the project by the end of the year, we could a bonus. loffee) 6 Good negotiators keep until they ktiow what the other side relly wants, (probe) TeseYour Business Vocabulary in UseKY Negotiations 4: difficulties re March each sentence beginning (1-6) with the correct ending. Write the letter (a-g) of the ending, you choose in the box below. There is one extra ending that you don’t have to use. [1] They chrcatened to sack us all but | [a [ confrontational right from the tart. 2 | Things are looking much bewter now | |b | $240 is our final oes [3 | There is no poine talking abour it “inthe end we had co back down, |_| because 4 | we called their blaff and we're sil in work, | [A | We tried to stick to our demands bur_| 1's] have to be willing to compromise, | |S | Pom afraid thatthe atmosphere was | [f | our demand for 4% is non-negoviable L6 | We've looked at all the figures and | 'g T shar we have found some common ground The starements below are abour difficult negotiations. Write one word in the gap to complete each staceent, 1 ‘Having the public behind us gives us a lor of bargaining P. 2 The employers are negoriaring from a position ot § because unemployment is high. 3 ‘They are making us negotiate under 4 “They are forcing us to aceept their offer” 4 ‘I'm pleased to tell you thar the company has §. down and accepted our demands.” 5 “The union as issued an # agree to everything or the workers strike. 6 "We've made progress and there are only’ a few minor 8, poines to resolve.” Clues 1-5 are about negotiating. Find the word that means the same as the clue. The first two or thre letters of the answers are given, 1 ‘Threaten co do something thar you don'e intend todo [BT 2 Something that stands in the way of a solution Tole 3 Reduce your demands ; 4 Make a trade-off to get something from the other side «/™ 014 5 Think about your position again eleln ar Test Your Business Vocabulary n Use a3Ca RS IWEYVULIALIUIIS J reaching agreement Choose the best word to fill each gap from the alternatives given below. Put a citcle around the letter, A, B or C, of the ward you choose. ‘There was bad news for the government today when negotiations herween employers and the arin drivers’ union broke {L) «osm «A spokesperson for the union said that there was 2) “The train owness are not prepared to compromise and so there is (3) Barbara French of Northeea Rail agceed that there were irreconcilable (4) and that the negotiators had reached an (5) ms « The union has proposed that a (6) «-nmm should be appointed to try to bring the two sides clover together. But (7) has been rejected by the cexnployers, who wish 10 go straight £0 (8) saewne « This is unacceptable 10 the union which fears that an imposed (9), ‘would nor satisfy its members. This dispute is clearly far feom (10)... 1A ow Bin G down 6A negotiator B director C mediator 2A deadlock B dreadlock G padlock 7A discussion B mediation C confrontation 3A checkmate B sagnate —C stalemate 8 A arbitraion B arbitrate © arbitrator 4 Asides B differences CG bargains 9 A eandition B settlement G decision 5A impasse B impassable C impress 10A answering B finalize —C resolution Choose the best word from the brackets ( ) to fil the gap in each sentence, 1 Lam very close £0 a deal with a key client. (gripping/clinching/holding} 2 We have a sn contract with a new client in Singapore, (voicedspeaking/vetbal) 3 She certainly deives a bargain, but we're happy with the result hardflongfeasy) 4 MY socnsomumene vontract says that I should ger five weeks! holiday. (eexploymens/position/situation| 5 This isa legally contract so you can’t get our of it, (xing/holding/binding) 6 The only “Bue is the dace of delivery, (Waiting/outstandingylasting) Can you draw «contract based on those point? (oudfuphn) 8 We've read your written and we think we can do Business. (proposal/suggest/question) In each of the numbered sentences (1-5) there is one word which is rong. Circle the mistake and write the correct word at the end ofthe line. Well, Lhink we are clove 0 a deal, 1 Let me just step over the main points thar we've agreed. . ~ 2 At price, we said $2 a unit for che first 10,000 units. 3 As far as delivery is considered, we agreed the end of May. Cou 4 There's sill she answer of storage to sere but that ean wait 5 OK. [think that closes juse about everything Tes Your Business Vocabulary in UseSummary Test 4 ce Te Read the questions carefully. Try to answer them all. This test takes about 45 minutes. For each sentence, choose the best word to fill the gap from the alternatives given. Put a circle around the letter, A, B or C, of the word you choose, 1 Igor your fax but the last page wasn’t A reading, B legible 2 Can you send me an e-mail with the data files A attached B fixed 3 "The divestors have called an on A ordinazy B external 4 Ave there any issues arising from the A hours B minutes 5 Let’ go over the action A points B objectives 6 ('m sorry, bu increas A question 7 T-we don’s find a A position B opinion B digression © written © baked general mecting co discuss the debt criss. C extraordinary wf the last meeting? C seconds agreed at last week's meeting, C wwcties four bank loan is out of the € solution « then our negotiations will break down, © compromise 8 They announced the merger at » press last night A. workshop B conference © seminar 9 She is a good presentes, but she allways runs time. A out B over © into 10 Inmy + Wwe spend to0 much on corporate hospitality. A view B thinking © dea LL They said ic was thei final offer but we their bluff A conceded B considered € called 12 I'm pleased 10 say thae we reached 2 A settlement B mediation ‘March each sent lace lase night. C concession ice beginning (1-6) with the correct ending, Write the letter (a-g) of the ending you choose in the box below. There is one extra ending that you don't have to use, [i [itvowgie of 10% [2 This as ben a very bier dope 3 | If we ate going to break this deadlock, Losually art with an anecdote a then we both need co make concession bb | we agreed on a reasonable pric © | with stcong feelings on both sides. then welll agree to buy 10,000 waits. 1S | You may be right there, © | that covers just aboue evervehing, 6 | Finally, after a Jot of haggling, £ | bur Pd need to see last month's figures. | «| to gain the audience's aration | J Summary Test 4 8586 Choose the best word from the bax ta complete cach sentonee. There is one extra word that you don't have t0 use. down up over under in out on off 1 Tl fax the drawings to you this afternoon 2 Ym copying Richard and Ann co this e-mail 3. Can We S¢¢ oescmnes a meeting for next Tuesday? 4 Ir was difficult co follow what Anil was saving because he kepe wandering, the pom. 5 We said their demand was impossible co meet, but they wouldn't back 6 Cam We MOVE vonemernminen 40 the Next posnt OF are there any other questions? 7 The union is angry Because ic says it is beings made 10 NELDLALE wasn ULES, Draw a line from eath word om the lef 10 aa woud on the right to make a word pair (There is one excra word that you don't have to use.) Then ase your ward pairs to complete the sentences below. The first ‘one is an example. aids. tactic contact negotiations ground hour differences 0 The Alege neaetiations... beowwen weachess’ unions and cheir employers have broken down. 1 T've written che nowes for my presentation, bat [ haven't prepared my 2 Deny to make on with members of the audience. 3 There are Iherween the two sides in his dispute. 4 ‘The mediator is looking for s0 he can propose a compromise 5. We hope that these negoxiations will break che stalemate. Complete the sentences below by writing one word in each gap. The fist Teter is given 10 help you. A good chairperson will alveay Will you be ar the company I circulated the Inmy o liscen 10 both annval g meting sexe week? _ for the board meeting to all che directors. ‘the new model is far too expensive, This fax contains confidential 3 of the aryumens "The meeting Was stppsed to be today, butt it has been p_ Asking people to work ar the weekend is ont of the ¢ ntl Friday. 8 We'll pay your asking price on ¢_ — that yoo deliver by April Test our fines Vocabulary i UseGy Gone He Tn each sentence, there is one word which is twrpng. Circle the mistake and write the correct word at the end of the line. The fiest one is an example. Tthonghe yesterday's seminar was very (producing) sredeetive, ‘We covered a lot of groaned and I learnt a lot. I thonght the gronp discusses were pacrculaly ose Tania chaired our group and really kept things moved along. People always want to regress and that wastes time. A few got quite excited but no one lost their temperature. Pm looking forward to the follow-up workplace next month ‘March cach headline to a statement. Write the umber of the statement you choose in the box next to the headline, (There is one statement that you do not have to use.) Companies crack down Micropaq product launch delayed on staff e-mails oO pap persica reraiiate By: Police pay talks enter difficult phase taxing US imports C ] [ ] Goodwill gesture ends Teachers go to arbitration over pay factory stoppage Ol 1A spokesperson said, ‘We hope that ths is not the start of a trade wa 2. Both sides have agreed that they will accept the decision of the panel as binding. 3 The company said they wovld launch the new range in Apel ~ three months lacer than expected 4 The delicate wage negotiations continue, with both sides careful about making trade-offs $ The company successfully negotiated a deal co supply 22 new aircraft over five years 66 A surcey showed that emplosees spend about 40 minutes day sending messages to fiends 7 The union agreed to hale industeal action when the employers withdrew their ulsimacurn. For each sentence, find one word to replace the underlined phrase. Write the word at the end of the sentence. 1 Pm also sending a copy of this e-mail to Ruth 2 When you give a talk, always check the place where the presentation will 3 We spent one hour trving co produce as many ideas as possible. - 4 The main shing that we want 1 aghieve today to set next months sales targets ~ 5 The (aks finished in a position where neither side woul elim down, a 6 We hope wo find a sulution where both sides aecenr less than hey wanted Summary Test 4 a79 TF od 75 88 Choose the text (A-D) which best fits each gap in the e-mail below. There is one option that you do not have to use, sierra eS enna. Boe N) sexi (6) Her’ the ennutl report you asked for: Please let me know i you can’ read the fle J} mapying wis to Maran. (Has report was ovlted to the Dowd inst Woy. { o— ® Nadeem '® Arnal Report 2003 doe F E-mail iF you need anything else. B Thanks for your e-mail @ Regards C adrianscott@edconsult.nt 1 send and receive D AFAIK 1 akleymariane@eroup?-couk E NMohommed@intert.ong Wi es ‘March each statement (1-6) t0 one of the terms given below. Write the letter (A-H) in the box ‘next to the statement. There are two terms that you don't have to use. CF Te srs op Tonto rela you ofthe Tour wis pels fom today omanae 2. Pim Ingrid Jense —T] and [ shall be calking about quality assur 3 Clearly, we all “4 Wiican just cop you for a moment, Tomi. [5 6 i aro ans GRE 'm sor A digresion _B conclusion C interruption _D_ consensus E gesture —F introduction G mannerism —H. voice projection, is the end of Summary Test 4, Use the Answer key at the back of the book to check your answers. Test Your Business Vocabulary in Use7 Answer key How to use the Answer key Give yourself one mark for a completely correct answer and zero for fan incorrect answer. Add up all your marks ta get your otal score ‘Compare your total score with the ‘target scare’ for the fest. eres 1.4 marks) Lmsanaye 2 of 3 under 4 responsibil $ deal 6 responsible 1.2 (6 marks) 1p 2PT 37 4eT SP 6T 1.3. marks) for, to, wet at, off, of 1.4 (4 marks) 64) J coordinating 2 make 3 design 4 planning Test 2 (Target = 174) 2.1 (6 marks) human contact, problem solving, day shite, team wosk, clock on, working hours 2.2 (6 marks) Vsw 2 TW 3 sw sow 5 OW 6 TW 2.3 (6 marks) 1 flexitime 2 home 3 tiring 4 stimulating 5 clock 6 commuters 2.4 (6 marks) T hard 2 boring 3 routine 4 exciring 5 fascinating 6 cough 74) ieee. 3.1 (2 marks} employment agency, application Som, ‘curriculum vitae, psychometric test 3.2 (7 marks) 1 agency 2 positions 3 posts 4 application shortlist 6 interview 7 appoint 3.3 (6 marks) 1cL 2cv 3.4 (6 marks) 1 qualifeations 2 experience 3 headhunt 4 referees $ scleetion 6 candidate 3cL 45V sev osy eM ee 4.1 (6 marks) from, in, as, withfat, iat, for 4.2 (6 marks) L paper 2 work 3 taining 4 development 5 motivaed 6 player 423 (6 marks) 1U 255 3U 4HS 5U 6 HSorsk 4.4 (6 marks) 1 proactive 2 methodical 3 numerate 4 talented § literate 6 selfdriven Pres tovetns) 5.1 (7 marks) 5 benefits 6 company 3 tips 4 salary 7 pension 5.2 (7 marks) 1 pay 2 overtime 3 perks 4 basic 5 commission 6 bonus 5.3 (6 marks) 1H 2B3E 4A SD 6F Preece sy 6.1 (G marks) ee tara, sop Boor pen san, head office, blue collar, workforce (also. a 6.2 (9 marks) Vmanagement 2 payroll 3 personne 7 fringe 4 sites 9 manual 6 resources 7 staff 8 finance 6.3 (6 marks) industrial, union, strike/stoppage, overtime, goslow 2 marks) ‘Answer key 89(cea eee 7.1 (7 marks) 1F 213A 4D 7.2 (10 marks) I resigned 2 off 3 path 4 reviews S leaner 6 senior 7 fired § temporary 9 job 10 dismissed 7.3 (7 marks) flarcr, redundant, retirement, demoted, flexible, notice, outplacement 8.1 (6 marks) PETE aa sc 6p ez i6ma| ae 3 (8 marks) harassment (not harass) ‘lass (nor wooden) sex/sexual (not woman) Test 9 (Target = 14+) 9.1 (8 marks) 1C 26 $A 4D 5G 6K 7F 8H 9.2 (6 marks) Lup 2 line 3 boss SVP 6 senior 9.3 (4 marks) I boardcoom 2 president 3 Financial 4 Diector SE6C7H 2 heard 3 strain 6 environment 4 passive 4 middle TestYour Business Yocobulry in Use See 10.1 (6 marks) 1 founded 2 star-ups 3 captains 4 magnate 5 businesswoman 6 empire 10.2 (6 marks) entrepreneus establishing tyeoon, entrepreneurial 10.3 (7 marks = 1 for each word) 1 Dusinessperson 2 movie mogul 3 founder 4 media 5 oil magnate oe ee) iat {6 marks) corporate profits, self-employed, e-commercs, free enterprise, enterprise zone, nationalized industry 11.2 (6 marks) sgrowy, leadership, 1B 2C 3A 4C 5B 6A 11.3 (8 marks) 1 logo 2 disaster 3 multinational 4 enterprises 5 image 6 chamber commerce & ladder Test 12 (Target = 14+) 12.1 (6 marks) 1 self 2 society S profit 6 fund 12.2 (6 marks) TA 2C 3A 4 12.3 (6 marks) T limited 2 company 3 frelancer 4 partnership 5 voluntary 6 donation eee) 13.1 (7 marks) B = telecommunicasions, C D and F = aerospace, F = textiles, G H = construction 13.2 (6 marks) 1 tourism 2 healtheare 3 propery 4 catering § leisure financial services 13.3 (6 marks) 1 auromabile 4 software 3 public + sole 6B 2 heavy 5 goods 3 growth 5 emerging,(Rien 14.1 (8 marks) 1B2A 3C 7A BC 14.2 (6 marks) 1 survey 2 consumer S dials 6 rollout 14,3 (6 marks) 1 concept 2 beta 3 CADCAM S laboratory 6 recall eee 1541 (5 marks) V designer 2 innovation 3 knowledge 4 inventor 5 developer 6 designidesign 15.2 (10 marks ~ 1 for each word pair and 1 for using the word pair in the correct sentence] product development ~ sentence 2 ceting edge — sentence 3 research centre ~ sentence § under Hicence ~ sentence 1 incelleewal propercy~ sentence 4 15.3 (6 marks} 1 obsolete 2 art 3 technology 4 hi-roch S royalty 6 breakthrough eee 16.1 (6 marks) 1 produce 2 manufacturer 4 line 5 shortage 16.2 (6 marks) 4C SA 6B 4 effective 3 scale 4 deiece 3 churn 6 Overcapacity 1B2C 3A 44 5C 6B 16.3 (6 marks) T glue 2 robor 3 facrory 4 assembly 3 workshop 6 hand-made Sinan) 1(10 marks) 1c 2A sc 9c 2 (10 marks) Human, Informarion, Execurive Officer, Computer Design, Strain Injury, Public Limited 3C 4B SA 6B 7A WB 3 (5 marks) Ie 2b 465 marks) Floor 3, Floor 7, Floor 4, Floor 6, Floor 2 5 (7 marks) 1 for 2 oftioue 6 ow 7 as 6 (8 marks) I share 2 car 3 sade 4 flexitime 5 estate 6 résumé 7 graduate 8 ownerfproprietor Be 4f Sa 3 against 4 in § on 7 (10 marks ~ 1 for each word pair and 1 for using the word pair in the correct sentence) sexual harassment ~ sentence 4 software tycoon ~ sentence 3 minimum wage ~ sentence 1 paper qualifications ~ sentence 2 right shift~ senteace $ 8 (8 marks) 1 group 2 faulv/defect 3 sector 4 forecast 5 property 6 capacity 7 vacant 8 employed 13 (6 marks ~ J mark for finding the error and mark for writing the correct word) 1 privatizedsprivatised (not privately} 2 enterprise (not entrepreneur) 3 industry {aot industria) 4 intensive (not expensive) 5 edge (nor side) 6 commercial {noe comnerce) 10 18 marks) Fat eats = 6, Demutuatization Enterprise Zone = 3, Jobs shock Skills shoreage = 2, Gvereime han Interpreting your score for Summary Test 1 ‘Excellent ~ you are proficient in che use of the business vocabulary of Units 1-16. 00-75 54-59 | Good you are close «0 becoming proficient in the use Of the business vocabulary of Units 1-16. ‘You are same way below the proficiency level. Go back and revise Units 1-16, below 54 Answer key a2 (eA eee 17.1 (5 marks) 1B 24 3A 4C SB 17.2 (7 marks) 1A 2C 3F 4B SH 6E 7D 17.3 (6 marks) T handle 2 inputs 3 financed 4 oursource $ efficiently 6 inventories 18.1 (10 marks ~ 1 for each word pair and 1 for using the word pair in the correct sentence) quality control ~ sentence 3 mystery shoppers ~sencence 1 zero defects sentence 4 spor checks ~ sentence 5 best practice ~ sentence 2 18.2 (6 marks) 1C 2A 3B 4B 5A 6¢ 18.3 (6 marks ~ 1 for cach word) 1 Total Quality Management 2 Business Process Re-engineering Test 19 (Target = 16+) 19.1 (6 marks) A clientele 2 vendor 3 reforms 4 free 5 customers 6 users 19.2 (10 marks ~ 1 for cach word pair and 1 for using the word pair in the correct sentence) customer hase ~ sentence 3 ‘end users ~ sentence 2 street vendor ~ sentence 1 purchasing manager ~ sentence 5 mazket forces ~ senrence 4 19.3 (6 marks} L place 2 price 3 pressures 4 economy 5 client 6 consumers Test Your Business Vocabulary In Use Test 20 (Target = 144) 20.1 (6 marks) 1C 24 3B 4A 5C 6B 20.2 (6 marks) 1 growth 2 leader 3 shave 4 segmentation 5 compedition 6 player 20.3 (6 marks) ‘cross: 1 penetrace, 3 leave, 6 monopolize Down: 2 rival 4 fierce, 5 low 21.1 (6 marks) 21.2 (6 marks) 21.3 (6 marks) 5 benefits 6 led Serer eeero) 22.1 (6 marks) 1D 2A 3F 48 5G 6C 22.2 (6 marks) 1 pordolio 2 model 3 line 4 image S consumer 6 branding 22.3 (6 marks) tix (nor mixture) ange (not ranger) identity (not identify) positioning (nor depositing ‘own (nor owner) awareness (not aware) 3 oriented 3 fearures 4 promoting 1 3 4sentence) cece 4 Eee) eee 23.2 (7 marks) 23.3 (5 marks) 4 mid-range § trade up (EereE 24.1 (B marks} 1G2H3E415D 6F 7A 8B 24.2 (10 marks ~ 1 for each word pair and 1 for using the word pair in the corre sentence) chain store ~ sentence 5 deep discounters ~ sentence 4 direct marketing ~ sentence 1 cold calls ~ sentence 3 call centre ~ sentence 2 2423 (6 marks) {junk 2 ourler 3 middlemen 4 doparrmenr $ convenience 6 diseiburors 25.1 (6 marks) adverdsing advertisement or advert or ad endorsement sponsorship 25.2 (10 marks - 1 for each word pair and 1 for using the word pair in the correct sentence) sales reritory ~ sentence 4 special offer ~ sentence 5 free samples ~ sentence 1 loyalty card ~ sentence 2 ‘ross promotion = sentence 3 25.3 (6 marks) 1 medium 2 gift 3 sales force 4 campaign 5 sales 6 advertisers 26.7 (10 marks) 1 commerce 2 users 3 hits 4 engine Scar 6 securely 7 last § e-tailing 9 bricks 10 surfing 262 fe mans Sareea sre a sire relat B2B: business to business B2G: business to government ea eee) 27.1 (8 marks) Lon 2sale 3 make 4 unit 5 target 6 direct 7 price 8 growth 27.2 (6 marks) costing, production, overheads, total, mark, profit 27.3 (8 marks} 1 net 2. COGS 3 gross 4 volume 5 revenue 7 expenses 8 forecast 28.1 (5 marks) 1 profit 2 break 3 loss 4 moncy 5 profitable AS Files ned expt, enn or spend, overspent, over 28.3 (6 marks) Ticash 2 for 6 eumover 3 point 4 leaders 6 learning Answer key B94 Test 29 (Target = 154) 29.1 (9 marks) T order 2 ship 3 billing 4 policy 5 flow 6 Inland 7 written 8 terms 9 receivable 29.2 (5 marks) 1 place (not prt} 2 dispatched (not displaced) 3 credit (nor debit} 4 ome {not oun) 5 debts (not depths} 29.3 (6 marks) Lkey 2 debtors 3 creditors 4 discoune 5 upfront 6 invoice or bill 30.1 (6 marks) 30.2 (5 marks) 4 depreciate 2 amortize ee 30.3 (5 marks) 31.1 (8 marks) 16 Ok Se 4 sw eK 78 ae ‘31.2 (5 marks) 1 exceptional loss 2 accounting standards 3 bookkeeper 4 bottom line 21.3 (Smuts gee Test Your Business Vocobulry in Use (See 32.1 [12 marks) 1B 2A 3C 4B SA 6¢ BSA 9C 19C HA 2B 2 (5 marks) G 2D 3H 4E(orAy SA 32.3 (5 marks) 1 dividend 2 security 3 lender 4 gearing $ borrowing Sen ace Ee) 1 (12 marks) 1C 24 3C 4B 5B 6A 7 8A 9C WB NB DA 2 (6 marks) le 2a 3f 4g Sb 6c 3 (7 marks) Lup Lover 3off 4 in 5 under 6 on 7 ovr 32, 1 4 (10 marks ~ 1 for each word pair and 1 for using the word pair in the correct sentence) best practice ~ sentence 2 shopping cart ~ sentence § customer hase ~ sentence 4 product placement ~ sentence 1 convenience store ~ sentence 3 5 (@ marks) materials 2 market 3 brand medium 5 costs 6 assets 7 shoppers (6 marks) needs (not ramts) in (nor eff) spot (nor spotting) wholesalers (nor bolesalers) engine (not machine) cummover (not turnout) 7 (6 marks) Marker leade Price boom Exaile 3, Dividend fury = 5, 4, Franchise = 4, Mave upmarket = 1 8 (& marks) Service Provider, Government, Goods Sold, Moving Consumer, Process9 (6 marks) 1F 2A 3D 4E SC 6H 10 (6 marks) 1 marketing 2 cataloguefcatalog 3 credit 4 auditors 5 discount © password Interpreting your seore for Summary Test 2 [6-75] in the use of the business vocabulary of Units 17-32 5459 | Good - you are cose to becoming proficicat in the wse Of the business vocabulary of Unics 17-32, below the proficiency level. Go back and revise Units 17- Eos 33.1 (5 marks) round or around, on, out, into, up 33.2 (6 marks) 1B 2A 30 4C SB 6A 33.3 (7 marks) 1 hankruptey (nor hanbraptness| creditors (not credits) criss (nor cries) reschedule (not schedule) collapse (not collide) trading (not traidieg) recovery (not recover) Test 34 (Target = 15+) 34.1 (9 marks) 1 interest 2 holding 3. vent 4 friondly § pill 6 knight 7 parent 8 diversified 9 core 34.2 (5 marks) prey (not pray} hostile (not hosiage| acquire (not ackuier) conglomerate (not conglonrerus) merger (not murger) 34.3 (6 marks) L unfocused 2 majority 4 alliance 43) au buts 3 divestment 5 acquisition 6 diversify Excelent — you are proficient below 54 | You ate some ws Seer) 35.1 (6 marks) 1B 2G 3A 4D SC 6F 35.2 (10 marks) 1B 24 3B 4C SC 6A 8A 9C WB 35.3 (5 marks) L unit 2 windfall 3 state 4 scheme 5 investors 36.1 (6 marks) 1E 2B 3H 4G 5D 6F 36 (6 mats) I financial 2 derivatives 3 dealers eee 37-1 (8 marks} 1A 2B3A 4B 5C 6A 7C 8B 37.2 (6 marks) mmover (not turnoff) hands (not arms) demand (not demand gains (not games) 5 barrier (nor bar) 6 marker jnor mex) 37.3 (5 marks) Vcrash 2 price 3 index 4 panic 5 capitalization/capitalisation Ene 38.1 (6 marks) 1 economy 2 indicators 3 domestie 4 surplus 5 rate 6 work 38.2 (5 marks) 1 financial 2 product 3 unemployment 4 inflationary § growth 38.3 (6 marks) Thigh 2 ouepur 2 exports 4 jobless 5 inflation 6 economical 7B 44) Answer key 95%6 oe es 38.1 (8 marks) YD 2A 30 4B 5B 6A 7D 8 Core 39.2 (8 marks) 1 peaked 2 eased 3 off 4 slosh 5 recession 6 Stagflation 7 axe 8 demand 39.3 (4 marks) 1 boom 2 negative 3 depression 4 trough SzCr eee 40.1 (6 marks) 10 2G 3A 4D SE 6B 40.2 (6 marks) 1 corruption 2 rigging 3 dealing 4 britery 5 faking 6 forgery 40.3 (6 marks) 1 regulate (rot regular) 2 wrongdoing (nor wrongdone) 23 sweetener (not siweetess) 4 seam (no® sera) 5 fraud {not raved) iene eee 41.1 {9 marks) 1B 2C 3A 4A SB 6C7C BA 9B 41.2 (6 marks) 1 ethically 2 ethical 3 affirmative 4 discrimination §-acrivises 6 environmental Test Your Business Vocabulry in Use sale See) 3 schedule (nor scheduling) 4 delay (not delayment) 5 downtime (not arprime} eka ‘ae a ere saa te nm) 1 timetable or timeframe or timescale pee 3 parallel 4 overlap 3 prioricizelprioritise 4 distracted 43.1 (6 marks) I rewarding 2 stimulating 3 challenging 4 stretched 5 overwhelmed 6 burnout praia B85 Woh 2 overworked (not overemployed) 3 lifestyle (not hfestyling) 4 quality (not qualification) : i downsbifting {not backsbsfting} unstressful (not umstratinful) Test a4 (Target = 15+) 34.1 (10 marks) 162A 3D 4B SD 6A SC 9A 108 44.2 (5 marks) 1 initiative 2 delegation 3 Empowerment 4 consensus 5 leadership 44.3 (4 marks) 1 flair 2 dynamism 3 charisma 4 sisionary DPau ee 45.4 (8 marks} 1F 2B 3D 4A SC 6B 7E SF 45.2 (5 marks) T making 2 layers or levels 3 equals 4 long 5 culnure 45.3 (5 marks) approachable [not approachive) familiar (nor faily) remote (not remore| accessible (not excessable) deference (not difference) eer eee) 46.1 (6 marks} 16 2A 3€ 4B 46.2 [10 marks) 1 True 2 Does nocsay 3 True 5 Does not say 6 False 7 True 8 Howard BScand MBA 10 Caspar 47.1 (5 marks ~ 4 for each word pair and > sentence) en oer haute’ lunch break = sentence 2 47.2 (6 marks) 1 entertainment 2 punctuality 3. business 47.3 (7 marks) es 2 contact (not contract) ees 7 Goodbye (not Good buying) 5A 6B 4 False imei eec) 48,1 (10 marks) 1C 2F3C 4G 54 6H 7B 8E 9A 1D 48.2 (9 marks) 1 call 2 cordless 3 pager 4 line 5 up 6 centre 7 toll 48.3 (8 marks ~ 2 for cach completely correct number and 1 for a number with one mistake) 01223 560499 0800 711 44 181 3030 1800 555555 Se ceaen 48.1 [17 marks = 1 for each word) 1 direct, voicemail, back 2 busyfengaged, hang, 3 extension/number, switchboard, operatat 4 through, wrong 5 cut, busviengaged 6 dial or press, dialling 7 keypad 8 reum, bachyou/again Test 50 (Target = 114) 80.1 [9 marks} wersacion 1: speak, afraid, leave, back Conversation 2: Speaking, good, later Conversation 3: take, about 80.2 (8 marks} Hermann, thompson-clarke@aol.com, van Lent, BA 471, wowart honse.orgémasic (Seu eee) 51.1 (11 marks} Conversation I: Bx, check or consult, abot, to, make, say, forward Conversation 2: suitable, able, fine, calling 81.2 (11 marks} Message 1: make, up, Would, put, ouch Message 2: possible, got, back, snowed, open, 8 cing 9 card Answer key 798 nae 1 (12 marks) 1C 2A 3B 4B SC 6A 7A sc eB WC HA RC 2 (6 marks) id 2 (7 marks) Tout 2in 3 off 40n 7 under D0) Bb 4c Sa 6g Sup. 6 behind 4 (10 marks ~ 1 for each word pair and 1 for using the word pair in the correet sentence) ‘macho eulture ~ sencence 4 direct line ~ sentence 3 nervous breakdown — sentence | smart casual — sentence $ public holiday ~ sentence 2 5 (@ marks) 1 rate 2 account 3 chips 4 cone 5 dealing 6 venture 7 approach 8 contact 6 (6 marks) I initiative (noe initiate) 2 empower (not power) 5 stimulated (not sinselated) A code (not nate) S discrimination (not decrintination| 6 soared |nor sawed) 7 (6 marks) Top executives Mobiles report Sweatshop elaim 8 (8 marks) 142€ 3D 4B 5A 6D 7E 8B 9 (6 marks) 1H 2B 3G 4E5C 6A 10 (6 marks) 1 recession 2 dealer or trader 3 unemployment 4 counterfeit 5 timeframe/timetableftimescale 6 consultation 6, Dress-down = 7, Green investors = 5, 1, CEO’ backhander Test Your Business Vocobuary in Use Interpreting your score for Summary Test 3 ] Excellene— you are proficient in the use of the business vocabulary of Unies 33-51 Good — you are close to becoming proficient in the use of the business vocabulary of Units 33-31 Below 54 | You are some way below the proficiency level. Go back and revise Units 33-51, ERE 52.1 (8 marks) ‘Conversation 1: send, number, me, fs Conversation 2: get, legible, resend Conversation 3: jammed, through 52.2 (8 marks: 1 for cach word) 1 cover sheer 2 confidential information 3 intended recipiene 4 advise sender ees 53.1 (6 marks) 18 2€ 3DlorEorG) 4F SH 6E 5.2 (8 marks) 1 four (4) 2 No [I matk) hecanse he sent it as a blind copy or “Bee? (1 mark) 3 for (not about, attached (not attaching read (not legible), copying {not copy), regards tor wishes (nor regard) 54.1 (8 marks) 1 set 2 forward sme 2 cs se eee ac HE si 6 mara nore meee nl ot coe geound (not earth) S59 3 poseponed 4 chair 7 with 8 char SA 6G 7Dee 55.1 (6 marks) 1B 2€ 3A 4B SC 6A 55.2 (8 marks) L take 2 record 3 matters 4 action 5 allocated 6 point 7 resolved 8 move 55.3 (5 marks) Tagenda 2 timecable 3 tactéully 4 latecomer 5 digression ear eeed 56.1 (7 marks) 1A 2C 3B 4A 5B 66 56.2 (6 marks) 1 discussion (not discrss) 2. know (nor knoteing) 3 pinion (nor opinions) 4 believe |nor bet 5 6 course (not coarse) views (noe reviews) 56.3 (8 marks) I business 2 objective 3 arranged 4 feelings $ clear & Obviously 57.1 (10 marks) Tre a) 48 5% 26 oe we 57.2 (7 marks = } for the word and § for 1 perfectly (SA) 2 question (SD) aoe) pte MA) $ aieed 9b) Caer MDL. 7 sgh (MA) ‘58.1 (7 marks) ee ar «x amg, anamge pi So 58.2 (10 marks) POR EE wo sm a ee waa (2 mare] Te oT Sy wc sa et Test 59 (Target = 164) 59.1 (7 marks) 1F 2A 3B 4E5C 59.2 (8 marks) 1A 2C 3B 4A $B 6B 76 8A 59.3 (4 marks) 1 structure 2 introduce 4 questions eee 80.1 (6 marks ~ 1 for each wor) 1 latecomers 2 timings 3 labour 4 digress $ run (1 mark) over (I mark] 60.2 (8 marks) IB 2JA3A 4B 5C 6A 7B SC 60.3 (5 marks) 1 look 2 back 3 for 4 relation 4+) 6D 7B Scum CASES 61.1 (6 marks) J point 2 confidential S time 6 catch 51.2 (7 marks) 1C 2A 3B aC 61.2 (5 marks) 1 face tnot front) 2 contact (not contract) 3 gestures (not esters) 4 mannerisms {not maaners) 5 view or opinion (no sight! (core) 62.1 (5 marks ~ } for the word pair and } for the sentence) eleventh-hout ~ sentence 3 labour dispute ~seneence 1 hangaining chip - sentence 4 collective hargaining,~ sentence § mutual advantage ~ sentence 2 62.2 (7 marks) 1B 2D 3A 4E SC 6B 7D 62.3 (5 marks) 1 negotiator 4 power 3 field 4 beyond SA 6BTA 2 delicate 3. prolonged 5 minute ‘Answer key 9963.1 (5 marks) i pete ie peed 5 eed jen fxcrconh Pees 5 sows non 63.2 (6 marks = } for the word pair and | kick off — sentence 2 fallback position — sentence 6 gaan eee mused regi cme sata Somes 62. (eit) done eames eae 64.1 (5 marks) 3 agenda 1 probing 2 haggle 3 condition 4 long 5 consider 84.2 (6 marks) 1C 2A 3C 4A SB 6C 64.3 (6 marks) 1 proposal 2 giving 3 Provided/Providing 4 Supposing Soffer 6 probing, eres) 65.1 (B marks) 1d 2g 3f 4c 85.2 (6 marks) L power 2 strength 3 duress 4 climbed 5 ultimatum 6 sticking 65.8 (5 marks) 1 bluff 2 obstacle 3 moderate 4 compromise 5 reconsider Sa 6b Test Your Business Yocobuixy in Use ‘Test 66 (Target = 17+) 66.1 (10 marks) 1€ 2A 3C 4B 8A 9B OC 86.2 (8 marks) 1 clinching 2 verbal 3 hard 4 employment 5 binding 6 outstanding 7 up. 8 proposal SA 6C TR 686.3 (5 marks) 1 tun or go (not steph 2 On (not An) 3 concerned (not considered) 4 question (not amsiver) 5 covers (not closes) UE 5A 6A TC CRA Sf 6b 3.17 marks) Lover 2 in 3.up 4 off 5 down 6 on 7 under 4 (10 morks = 1 for cach word pair and 1 for Using the word pair in the correct sentence) common ground ~ sentence vistal aids ~ sentence 1 irreconcilable difference eleventh-hovur ~sencence 5 eve contact — sentence 2 5 (8 marks) 1 sides 2 general 3 agenda 4 opinion 5 information 6 postponed 7 question § condition 6 (6 marks) 1 ground (nat grated] 2 discussions (nor discusses) 3 moving inot moved) 4 digress por regress) 5 temper jnor temperature) 6 workshop (not workplace) 7:(6 marks) Staff e-mails = 6, Product launch Furope ro retaliate = 1, Police pa Goodwill yesture = 7, Teachers’ pay sentence 32 (6 marks} 4 copying 2 venne 3 brainstorming 4 objective/purposefaim $ deadlock/stalemate & compromise 9. (8 marks) YF 2€ 3) 4A SBED 7F RG 10 (6 marks) iB 2F 3D 4C SA 6H Interpreting your seore for Summary Test 4 60-75 | Excellent - you are proficient in dee use of the business vocabulary oF Units 52-86. 34-59 | Good you are dose w bbacoming proficient in the use of the business vocabulary of Units 52-66. pelow 34 | You are some way below the proficiency level. Go back and, revise Units 52-66, Arewer key