1)How to measure service operations for an airline industry?

In today’s competitive aviation environment, development of route networks is a top priority.

There should be proven guidance to develop passenger and cargo route networks at airports
around the globe. Industry should have the expertise and industry contacts to help the airport
to identify gaps, reduce leakage, and build new air links to high-potential markets.
Services:
 Air service development
 Route network development
 Safety & security

 Operation of flights
 Financial aspects
 Fast Travel

2) What is critical to excellence in airlines operations? how to drive operations excellence?

Passengers perceive baggage handling as a major contributor to airport and airline quality and
with increasing competition in the air transport industry this means continuous pressure to
improve the baggage handling process. Apart from baggage handling aircrafts in the fleet,
utilization rate of flight daily, technical reliability and the number of delays caused due to
flights for operations reasons.
Key Success Factors (KSFs) in the global airline industry in relation to the challenges that
carriers face to drive operations excellence. These strategic factors include structure, culture,
strategic alliances, planning and forecasting, technology, marketing and branding and
outsourcing.
3)Analyse operational metrics for Jet for the last three FYs, and comment on key issues
which have plagued Jet Airways fall?
Key Issues:
1. Jet Airways owes Rs. 8,000 crore to lessors, suppliers, pilots and oil companies. The
airline had only five jets left after dozens of others were seized by creditors in recent
weeks. The lenders were reportedly searching for prospective buyers for the
beleaguered company. The carrier had asked for Rs. 400 crore as emergency fund.
After it was denied, the decision to ground the remaining planes was taken.
2. Many aviation experts believe the start of Jet's financial troubles can be traced back to
the 2006 purchase of Air Sahara for $500 million in cash, news agency AFP reported.
3. Naresh Goyal reportedly went ahead with the purchase despite being advised against it
by his associates
4. The fluctuations in global crude prices might have also contributed to its collapse. The
situation was made worse by the weak rupee, which ensured higher fuel costs for the
airlines. Soaring oil costs and the Indian rupee hitting record lows last year affected all
Indian carriers.
5. Mr Goyal's failure to find a strategic investor to pump money into Jet extended the
airline's losses.