YogaVasishtaHrudayamu-free KinigeDotCom PDF

Ö4£W³uA¼d z
'm42AÉ¼24L2]
´Ö 2B»Å®Ó 1a£ zBý¢¾´ü¸D+«CdCÐsd T]+«C£Ă+°¢¸u[+«
W ³uL¶.d´Õ2]´L©Āa2
3CdjCdC£sÐ 4r³uw+i l°×L´Õ2]dzl°×üs a¶2
4ODO-H¸+°¬i/´[CdsüT24Bý2][a´Õ2]Āa2
a£ dà.d £2Cda2
£Ej+« ³uL¶ ³Í+°T.»X¢
+°TC£a¯ d24ra±Â2NC£XsÐ+°+r Ø2
-A»aÖ4£W2
Q[Āa£[
-#¯£CdĀ2mÁaz+°TA¼ØC¹
:#-Aÿ¼ £CdT uÏµm¯2s C¹¯ Ðaz2]
+°T³uA¼d 2mµ¢Cdül°×-2A»u4r
- Aÿ¼ CdA¼C´sd aÀ ¨ TAØNÿ+rL
1l°×±Ā»2+°#+°k Ls4ra
(+91 40E-mail: vedakavi@serveveda.org, web: www.serveveda.org)
¬TKT.V¢.»¯Õ m´ .d£ü+«
-+°a a ´»
'
Ö4£W§ ³uA¼d z
:NÖzCd2s 8Bºm´+a° `
uü/mA¼2Ù AÉ2¼
3AÿØXj+°TAØCd´ 4ü'ÖÆ¾¯i?Æ ±Āa¨l°×ü2A¼L+'+°T³uA¼d+° ü2

´v ul°×¯ 24r¯Td¯ LCd2
a.dazCd T
+°TCd³uA¼d [=2A¼l°×A.dl°×2?uBº"
AL+«£L+«-N L2Cd ³uÄ>Ðü24rm´+rW2.»2A¼+¹¯» A.dl°×2?uBº
-2A¼+°» +°TCd³uA¼d [:´¾´!¬§ ¢A.dBº Áü´va| l°×¢¸AĀsBº
Cd³uA¼d 2´LC¨ üd l°×-2AH+rK+2Cd+°Õ.»¯Õ £L|+-N-2AH:N ³Í+° {üA¼Õ§ £L
¯Õ§¢[-2CdatÕ§
Ö4£W2 Td 2¢£+°Õ.£u¯Ðü»-az£14`´X¯]yA2A¼4aA» {ü+°±Ā_ü2
£Ej+« ³Í+°T³uA¼d [£l°×-£d¯24rCÖL].d´Õ2]-ÿª X-Bº4Bº 4£ {2N:N£
-A¼2§ Q[£pA¼a ü2A¼LC¹+°ü¯Õ´2.d+¹£ü»3µÓd 2C¹» ¬TKT.V¢Ö4£W m´ .d£ü
>L4raz

Aÿ¼ d´Ë` I« £2 aAÙ V¼ c ³uL¶¦ff-£Bº+°Tl°×ü4aÖi +rRA¯£Ej+« ³Í+°T[4L2]

m´ĀsT¯s '£+°Ø2-¯üa£ d`Td 2¢+°2!q£Wa £ d`Td 2¢ L2Cd4r-+°a¯CdØ2
1a£ zBºu2?« ³Í£dl°×Býk a£ ` Aÿ¼ 2?« ³Í+°AK¼É =2.dl°×´{BºĀ Ø+°T+w i £¯a|
+°TC£Ð[ ´2Bý2.d#2 ¾Á¼t +°2§ +r+°±p .dy +rK Ā+rCd4s r µÓ¡»A2C£[Td24r I¯+[ A[
-X[WCdÖ µm¯.s ad y üC¹[2´Õ»üµ¢¸+rül°×Ā4Q¯Õ-az£l°ûBA[¢+r ØC£Ð[+°TC£Cdj
¯U 24r[ü¬#4§ ü 4#2£Ej+« ³Í+°T+«;+°Bý+| .ÖH2¸ N3dC¹±p?´B ý -u2?«´[ĀNÿ2.d4ü +°T
a+°Bº :2Cd alû° ´{#§Aq ¼
4aA» {ü+°Ć¹'4Ls2´{+°ü4?2 ü¸' ³Ím42AÉ2¼ ¢3 ³Í+°T³uA¼d »T#[-»ÐÕ2.£ü[
3a£#´BÃ'Td 2¢[>24r
Á» Áf» f3A¼+ ³Íÿu {Bº
á ³u2¯ 1 A2A¼

¢Aÿ2» mA¼¯a¯ Ð IdX aBºff3da]2]
C£CdaØm´+ rµÓ£Ø<Øff£u2?« L4$Āüm±Ā2µÓ¡ {4r

LyÖ4£W aĀü´Ë uü.»X+°2N2]2N3_ü2C¹»Ö4£W ³uA¼d [-2A¼+»m´d Cd2
».Öd Ø4H4r
z2A¼4r ' Ö4r£W 2!q »T?¢ ´LC¨ üd l°× ´L.dd 2 .Öd Ø#2 ¯ z]Cd2 ' a¹$¢¸
´L.dd üK
±ËĀa£j?Æffa´2¢ {2Bº?2´L±Ā?«+°+°»-u|4.»Ās
Ö4£W´L.dd z
a.dazCd£Ej+« ³uL¶
a.d+rü2a£ dà.d ´vLs-azCda £Cd+Nt+ru[+«
m42AÉ[+«:Cda á¸ uÏ£W z£W a£ d` z/Cdas a£ d` z ³Ía£ d` z
£W z£¯Õ zÖzA¼¬iT
m42AÉ¼´L ` z»üµ¢¸+rü-¯üa£ d`2»üµ¢¸+rq
Td2á CdjCdCÐsd T.£a`¯2 CdĂa£ü1a£ zBý+« TµÐTmCd ³uL¶ W§ ³uL¶.»¯Õ CdCÐsd
¢Aÿü¼ ³uA¼d 2¢CdCÐsd T uÏ2+°ü£Bº L2Cd Ø ³ÍaA¼l×° Bº- {C£Bº[[a´`
a.d£µhiHmĆ»Ø+°Cdü
= .Ö´ A¼ü.d+¯ÕA¤2C£[ z2A¼¯2m4³u 24r.Ö_C£a
D -A»Td [ P®-2A¼Ö +°A¼É AÐa£T LĀsa
¯Õ '+°A¼É ¢[¯2+| C£ü P¸m42AÉ¼ +°a| s T LĀsa
Bý 8¯ÕA¤2C£K<2Bý2.dBº2 {2BºA¼
: £A¼m´X£Aü {2Bº {
=´ËÔ -»+° a+rü¯2A»³Í üq Q¯Õ¯ Aÿ£ü.Ö_C£a
O Td 2µÓ¡Ö »A2Cd2-az´?«+ a.d ¢-Bº4Bº 4£+°TC£½2A¼aØ 2/?«´§ B º Cd» {2#2N
¾³u. -Bº4Bº 4£7³u+°2A¼[/´ £ü2+ra£üT2A¼ü.»¯ s /2?uaz
¯2m4³Íü'm42AÉ2¼ .£uTĀsa Ö N- #2.»Cd /Cdas ÿuaC2d ¢A¼+` « ÿuaC2d ¢l°ûB
Q[+«+[¯2m4³u mĆd ü8aBÃazJ?«¢m´¯AÕ ¤¼ Ö T
= +rMjaA»MdzBº-Dÿ2A¼´2BýCdBý¯2m4³u2
:N3a»üµ¢¸+rü
D +rÅÓ³u¯ÕsµÓ¡+°m_³uj3mµÓ -Nÿ´X
1TAØm´+rµ2A¼\LĀÐT£L¯2m4³u 2Q[ á W ZCd
¯ a»üµ¢¸+rü
-£A¼ zü-[ uIdÿuü¢Q[+«-£Aü£azCÖü4¢ .d££Aü
;+°ÁØ£A[».dµJ?«¢m_³uj1 u¸ aÒü
¯_ba£dµÓaj 4rL-£A¼2m±Ā `«+° Ö {2Bý£l°×=2C¹/´+ra2.»¯2Õ NJa2A¼L+£+°Cd>CÏ üd
¾Á¼tü-Dÿm±Ādüm±ĀSü mCd» 4r+°J¯A¼ aÙ {ül°ûB'm42AÉ[Tµ}24r
-Dÿ [2.£a/A³ua`l°×
= 1ĀÐTa£ Iag:Nm´2´2.d2¢[3AÿØXj+°
m42AÉü[?«¢+"Most Wonderfull"-£a
D 8|aBº£ØĀmµÓ ´Àa£¨ NÿĆ d ü
1 ÅÓd üĀÐT£a'm42AÉ[Tµ}2 4r3A¼L2.£a
¯Õ 14rdmI´Àa£¨ NÿĆ d üCdCÐsd m´X±ĀA¼+° m42AÉ¼ zü¢:NÖzA¼?N« -£a
m42AÉ¼2¢[m´+°aùü:T3a
Öia£4Øm´+a° ` zµ¢¸+rü
z zl°× Ø ³Íam´+°a` zµ¢¸+rü
/CdXsm´+a° ` zµ¢¸+rü
¯ÕgXm´+a° ` zµ¢¸+rü
/´µÓ m´+°a` zµ¢¸+rü
[a£Ð`m´+°a` z´va£Ðag z/Cdsa£ag zµ¢¸+rü
Öai £4Øm´+a° `
2¢1a£ zBý+« +°H\Öai £4Øm´+ra£[T a24r Lk2.£a
aw 2Bº AÖi z zl°× Ø ³Íam´+a° ` 2¢ z zl°× {l°× {2Bº ü¯ÕĀAÿ¼ £¯2´X[s 4LyTĀsa2 4r
.dLy2.£aQ[¢»Ö+°2 +¹¯Ö ´{am´d Cd2.»d Øu"-+°a| A¸ -[T.£a`.»¯Õ ´{am´d Cd2
.Öd ØH-[¯ÕA¤2Cd2.»µa
/CdXsm´+a° `2¢+°[´Õ2.»'m´´2.£[+«/CdXs {A"qA"-»T.£a`.»µa
¯ÕXg m´+a° `
2¢>4Cd s zÖ +°¯ÕXg [T L2.£a
/´µÓ m´+°a`2¢ uÏ2AÐa£-2Cd¦+°a`¹´µÓ 2+°H\2.»TAÿ£üT L2.£a
]#§] LN[a£Ð`m´+a° ` 2:N.£u¾Á¼Nt Q[[wa2Bºÿu4rü4rTÿªO2.£a[a£Ð`2-2!q
Ö+°2 Ö+° m±Ā´Õ[s 4LyQ[¢l°ûü2+°2 4r.dLy2.£a
£Ø0uØ£üQ[+«¯2¯Cd2¢-»+° £Ø0uØ£ü/£d[m´¯NÕ ¤ /´?«+ 32A¼¢Aÿ2» mA¼ ¯a¯ Ð I

dXa]2]C£CdaØm´+rW+r£Ø0uØ2 mCd» zmNCdÖ üDÿps2NQ[[¢[akdĀ4am¾´¯Ô£a
zmN2.£a'£Ø0uØ2_³T´{üÖ ´2BýCdm´µÓ2¯ü-2A¼+2N
'£Ej+«= a"
Ö4£W a.ad zCd-az£Ej+¯m´¯AÕ ¤¼ a£ dà.ad zCd-az£Ej+;+°a +rA¼[+2A¼a
/C£Ă³u24r£N¯s £a-u£N2.»£L¢wa2Bºa+rü£a£a
-AÖÐi Cd¯ÕA¤2C£[-X¯2§ 4rm´X±ĀN2.»m±ĀSCda m42AÉü¢aÖ4£W2 .£um´_üÖ N
-2A¼ ü¸ -AÖÐi Cd¯ÕA¤2Cd ØX|al°×ü+2A¼a Q[m±Ā `Ø_u[Cd\2Ù .»2A¼+¹¯2:N£Ej+«a.d +rA¼[
3a£#2C¹±pa£?u[+«N4Cd {2?uaJa;+°a+°2
:+°aw 2Bº a+2° £a
3Aÿ¼ [+°T acA¼ÕC§ ¹m42AÉü´LMH2.£q4rKĀ2mÁd+°A¼ÕC§ ¹

+rA¼ff-[ÿuT2.»£aÖzA¼?« a+2° £a4B-#XL\:#XL\awa2Bº a+°2£L-2Bº|+.»aCd
{2?ua+°+°JL£A¼»T?¢+2.Ö2´LMHAt2'£A¼¢ z<ØÖ -2µüwa2B»
µhHi Td 2¢ üa£ dù[+Ö4£W©Ā[+¾Á¼t ÿAq [= a3±ĀN2.daq T acl°×
¬ a3Td 2¢¾Á¼4t r£Aü.Öd Ø#2qA¼ +rK
'Ö4£W2§ 4L2]m´¯+ s« -¯üa£ d`2¢

£ mCd24r 4B qA¼ +°A =2A¼l°× qA¼ "ff -[ J T acl°×ü m´W¯s £a Q[+« T´{üÖ
¯ Aÿ2-¯üm42AÉ2¼ ¢»Öai £4Øm´+a° ` m±Āa2ÿ2ª ¢» {2NA¼d .»¯Õ ´LMH2.d2Bý
:+° aw 2Bº z0uØ2µÓ2
'm42AÉ2¼ ¢-»+.° ¹#¸ £Ø¯Bý m´¯+ «s µÓ¡l°×Bý m´¯+ s« ÿ4ª QÙCd -a Bº
+°ük m´¯+ s« T¯2§ 4r {£az+°AJ?«[_?«§ am42AÉ2¼ ÿ4ª QÙC£2Cda a.d -[0ud2+r #2
qA"ff-[£am´W¯s £a
:2A¼¢£Ø¯ µÓ¡l°×üm´¯+ s« 4L2]m´µÓ ¯ Aÿa´Ö .day üm42AÉ2¼ ¢» {2NQ[
1a£ Wü.day4r£Ej+« ³uL¶[aÐ³Õu2.£Bº
:+° ÿ4ª QÙCd m´¯+ s« 4L2]3¢]2.» z2A¼;+° z<ØTd [±Āa¨l ×° üA¼Õ+§ « I¯l°×a£ ü¯Õ
{2N
:Nÿ4ª QÙC£2Cda a.d -[4A 23¢]¯s £2-2!qÿª4 QÙC£2Cda +rü2¢= B¹;+°
+°T£Ej+« µhHi [=2C¹+2Cd -ÿuØ¯2.»¯Õ 3µhHi ¢-AÖÐi Cd m´X±ĀA¼.» ¯m42AÉ[m£¯ÕA[+« Tü
¾´L|42A¼+¹¯2£Ej+« ³Í+°T á3m42AÉ[m´.£a2¢+«CÖ.£yBº-[4A 3¢.d
-u Cd m42AÉ[+« £Ej+« á ¾´?«§ +°T á 4B £Ej|+ -az {2Bº .dy +r+°±p .dy
´|aAÖi £3d»A2Cdµm¯2s ¢4?§« ´2BýCd Bº.ÖazØXL\ ³Í+°T»üµ¢¸+rüm42AÉ[-2A¼24r
´va£Ðá Ta¹Aÿ2¼ ql×° 2B[aÐ³Õu2.d4ü ¯ aBg º dz+«sdz+°2s 4rTd m´X±ĀA¼.Öd Ø4üC£Ll°×Bº
:u2?« Ø+«s ;+° m42AÉ2¼ a]2]A[£Ej+« +°Cd24r¢+r[+« -2N2.£ü[¯2+°H2.£Bº-u2?«£Bº
¢l°×ül°× - 2 +°H4| ´Ë ?u§ü Cd m42AÉ2¼ ¢.»a ĀsB"
3dl°× -2Cd 3¢.d ]y {2BºA¼ ff

-l°×2A 2!q3 Ø+« s zÖ +°Ā aØg 2=# 2?«A¹:´{B».Ö´{ l°×£2+°A-2Cd?« ¯ aBg º CÖH¯ÕCÖH¯À
:u2?«o¯4´ü.»ĀsB"-N-¯2ÿª 2+°+°ÿ4ª QÙC£2Cda2 +° {ü¢= B¹;+°Bº :u2?«´[
.»µBº[7³Õu2.d#2 CÖHTCdl×° Cd»- {Cd2N

6C» a£ d ` £Ej|+ a Ö4£W©Ā[ a]2] {2!q =´{ B¹ ;+° dz42 Cda £Cd
AÐá zd 4r2Cd2¢a£¢»ÿ4ª QÙCd m´¯+ [s« am42AÉ2¼ ¢+«=2A¼l°×CÖĀsBº "=uCÖĀsBº "ff-2?ua£"
£Ej+¯Ðÿu 2
£Ej+« ³Í+°T¯Ðÿu 2¢»-u2?«4`2 {2N=u42?ua£".dBº2Bý
´vaÐa£ d`2¢£Ej+« ³Í+°TCd +r£Ø Cda` ´Ë ?u§[ ¯2§ 4r Lk2.£Bº AÖi Ö424r
3d¹?«Ö2#+°TC£AÿaÖzA¼2i¬ N'+°TCdÐ2C¹82.»d u-[3¢]¯s /2Bº4r£aA¼ ³uL¶ ]y
-´?«+« a£>Ø±Āü.»¯ s {1a£ .d2mA¼m´ªÿ {4L2]´L.dd 2.»¯Õ
:+°T\H+°AÉ T a£üKK
N ØA¼ÕC§ ¹»ÐA¼Lc2];+° ³Í+r Ø2a]2.dff-[m±pCdĂ³Õu2]ÖR®±pdBº3Cda£Cdm_³ujA» {Bý
m±pC£Ă³u2l°ûBC¹BÖ2i NA2C¹/Qt´ ±Â2N£Ej+« ³uL¶CdN ØA¼ÕC§ ¹a£ +°A¼É ¢[m´X-2µK
´LMH2] .dµBº 3 a¯¢ a¯4r ÿTª ØC ´Ë ?u§ü l°ûB 3d A¼Lc2.£Bº Cd A¼Lc2]2N
A¼Lc2]!q̧+r Ø24rm£µBº-A»1 mA d` ³Í+r Ø2
-2A¼+| 3+r Ø2¢[Öz#§zÖ A¼?« ¯aÙ ¢»£Ej+« ³Í+°T+2Cd alû° ÿª Cd+rüm+«d Áü
m´Ö \2]3¾í as +rüm+«d Áü3¾íÿTª ØC+rüm+«d Áüm´Ö \2.£Bº.dBº2Bý
2Nm4r»>?u³ÕuC£Ðmuÿ CdDÿ¯Ă ³ÕuC¹´Ë¦,
a£ ¯ÀĂC£ m±Ā´Øa£>Ø2´{a£´s£,,
uü+r2Bº ¯aÙ µ¢¸+° z
C£,,a£ zBºCd zjüC¹4Bý£BÖi 2Nm4r 2A¼>BºüTBý]¯ÀCd .Ö2Cdl×° I¯Õ+[ aüa£>Ø z
±Â2AÖ
Q[¢
-£´s £ff= ±Â2AÖ-»ÿª Cd+rüm+«d {2N

.£\>2ÿªd2+«2]£´{Ă >[s>s ¦
C£,,a£ zBºa£>Ø2.»¯ s {2Bº4rm´>ül°×-\ÿ
ª d 2qA¼ = aKÅÓ®¢¸ z[\ a`«2.d#2qA¼:+°Bº
>[sff= z4#2qA¼ -[ as +rüm+«d Á2¼ {2N

a£> 2µµÓC4d ùĀgázØXa£´Ë ¦,
C£,,1a£ zBº 2A¼ü+üQa£> 2µüĀg´2Õ .d4ü Bº:+°Bº
Āgá zØXff= Āg´2Õ .d4ü Bº-[

ÿTª ØC+rüm+«d Á2¼ {2N
:uCdN ØA¼ÕC§ ¹.d¯Õm´+ra24rÿª Cd+rü+°A¼É ÿª Cd+rü24r as +rü+°A¼É as
+rü24r ÿTª ØC+rü +°A¼É ÿTª ØC +rü24r dAÉCdA2¼É 4r m´X±ĀN2.» -ü£# £Ej+« ³uL¶+«
¯ÐCd¯ĂÕ A¼2¤ 4r» {2A¼» Td 2´vaÐa£ d`2¢» l°×CÖüps2N
a£ d`2¢» /Cdas +r2Bº¢ a¹ ´Ë #§2 {2N ¯ÀC£A»T ÿª m´µ» 2Ó .»¯Õ £+° 1a£ zBº A¼¦
<2C¹m+¹Aÿ2¼ C¹/Bý+±« p4rm_³ujA» {Bº¯Ðd24rmĆØd +° Ö 3d[)Aa¯s :u-£Bº
8CdA» ³Õu+r Ø2C»+r£Ø£ zCds 2mµ¡Ó Cd,

ÿªTØA¼Cdsa2.Öi ¯aÐ2£Ej+«£+°Cd,

µ}2 ÿTª Ø2+rl°×C¯g +r Ø2a£ d`2mµ¡Ó `,

<üÐ»Ø+rl°×C¯g mµ¢Cd ØTA¼ zCds ,,
uü+r2Bº ¯aÙ2]A+rµ¢¸+rü
C£,,a£ K4L2]a£¯Õ'+r£Ø[ {ÐT£ {:N.£u4ŃQ[¢£Ej+«ÿTª ØC+°A¼É l°ûB
.Ö±ĀBº3ÿu4r[´vaÐ»»T£a£ {Ð:´{Bº3a£ d`2¢T\HÿTª ØCÿu4r[
T:N {ÐCd´ :Cda üTa£A¼
m_³ujA» {Bº:u3 uÏ´2Õ .d4r1a£ zBº+Nt 2Nm_³uja¶üC¹+°H¯ÕCdÿTª ØC+°A¼É T£Bº
-[-+°Bº {2N'´Ë #§2l°ûB£Ej+«zÖ +°ÿTª ØC+°AÉ a.d Mu[ Ø+°2s .»ps2N
£Ej+« ³uL¶ ³Í+°T+«:u2?«¯Ðÿu 2 {2N+°+°» Ö4£W2 ¢l°ûB+[¯2A¼a£bāü¢-X
m±ĀS´vaÐ4rAÉü¼ L+[¯2A¼a£bāü¢¯A¼aÿTª ØC+°Aü¼É l°ûB3d±Â2A¼á. # d 2>L\2N
-u2?« ¯[»µü ]y´{Bº´LC¨ üd l°×¯2A»³Í ü Āsd [3dl°× z2A» CÖü¯-2A¼+| 3d
¯2A¼a£bāü¢1a£ zBý.C» d » m´W2´.»¯Õ :N=´?«+°A¹É :N:+°Bº=u-Cdl°×Cd2A¹Cd»T L2.£Bº
£Ø¯ ³uL¶´Ë #§2 ]y´{Bº-u|4.»µBºÿ4ª QÙC£´Ë #§2 ]y´{Bºl°ûB3+°TA[-u|4T L2.£Bº
3´Ë#§2[a£Ð`m´+ra`2¢a£¢C¹2N
:uÿTª ØC´Ë ?u§ü¯A¼aÿª Cd+rü´Ë ?u§üm´ĀsT2.»ÁX¤¼ ³ua¶i¬ :Cda +° {üa.d ü¢
l°ûB+°[´Õ¯ s » {2#2N_üa.d £µhHi C¹u4r´L.dd 2 {£L+« :N+Cd4s r {2BºA¼ -4¯Øs
¯2³ÕuCd¢´{#§¢»a£ zBýk 4L2]-4¯Øs ³uL¶¯I+` ³uL¶+« T L2.£Bº'Td 2'm42AÉ2¼ ¢»
Öai £4Øm´+a° `
2¢»m´Ās l°× ]y2N£Ø¯ÿ4ª £Býa.d ü¢ÿTª Ø´{a£` [mĆØ» +°24r;+°´{a£`»
{2N
¢+°2¢'£Bº l°×CÖH¯Õ {+° {ü2C£Ā2ĀL+°+° {q3a¶£9jd[u4r 2#´?.§« d y+¹ #2
AÐa££L¢_ÕCÐd |a<C£C£H+°24rm´W» 2] ³Í+r£Øü/A¼bTā ¯s {2?uaz£Ej+« £ØĀA¼ü
¯ÐCd¯ĂÕ A¼2¤ 4r ³ua¶ü+°TCdÐ2£L[C£C£H+°24r3»W2.d4r£L¢2STµÓÐ>KTµÓÐ+rE ³Í+r£Øü
3TCd zü {Cd {2?uaz ü+° {ü+H.»+ü_A¼ü¤ C¹_Õ+° {ü+ü£ü+¹ #2 aüC¹
³Õu üd[+ü£ü+¹ #»+r4üA¼
+°+°'TAÿ¼ Ö 3a¶µEih ´L.dd ¯2´Ö T acA¼ÕC§ ¹´LMH2].d¯Õ´{Bº'Ö4£W2
a£ d`+°a s Ö £Ej+«a]2]A»-#2¢¯2A»³uÕ 2.d ü¯Õ´[ {2BºA¼ 3a¶µHih C¹´L.dd 2 {2Bý
l°ûB-AÖÐi Cd¯ÕA¤2Cd2JA¼ ØX|a+°CCd ¹Q[-£Ej+«+°Cd24r[a´Õ2.£ü»´#§Aü¼ C¹ {£L+« 24r
¯L2.d#»/Cds 2
³uA¼d z:2Cdlû° .Ö´ ]y2A»T#2!q'm42AÉ¼a.dazCd£Ej+«'d ³Í+°T-2Cdl×° T2] ³uL¶
_Õ-2!qCdC£sÐ[A¼Lc2.»£Bº+°T-2!q+r2C£¯2TCd24r´H+| £Bº'wa2Bºü+°` uü£Ej+«¢+°H¯Õ
{£az+°+°» ¾í+« ü4r+°[´Õ¯ s » ¢´ü-2Cdq[aC£üA] {2.d4ü £+°ØµhHi 3dl°×
2#_?«2§ Na£ d`2¢-Bº4Bº 4£3ü+°` 2 {2N4¹T2A¼a£>£Ø0uØ»q+±° pC»:+°Bºµ}¸ {2N
:+°Bº-2a£g2Cda2 {2N-[ 2+°ü¢l°ûB7³Õu2.d23 ³Í+°» 'Ö4£W©Ā[a]2.£Bº+°+°
:+°Bº4B3ü+°` » {2#2N3[4Bÿº +°T³uA¼d [´#§l×° 2!q» 3dA¼Lc2]CdC£sÐ[ 2
-2A¼+¹4ü4C£2
'A¼ÕC§ ¹»'m42AÉ[Q[£Ø0uØ£Kl°ûB»-AÿØ¼ d2.»µ¾Á¼üt Bý4r4aA» {ü
m±ĀLg2.£´va£ÐmµÓ 2¢ l°×´ÕCd ±ĀA¼üm´¯ Cs £mµÓ 2¢m_³ujTAØ4aA» {ü-azm±Ā¯Ăja` zd ü
111>£at£2A¼¯a¯ÐIdI2mA¼ü¢Aÿü¼ -¯2Aÿ2.»¯ +£»m4³uÕ 2.d4H \N ¬T[
!¬HT>£Lm±ĀCd¦+rüm´ .d£¢¸m´>ül°×TT2.£A[»:´{Bº'm42AÉ2¼ 4rJ z2A¼ {2.dCd£
-2A¼+| Q[ á
Ö4£W ³uA¼d zff

£W "£¯Õ " 'm42AÉ2¼ ¢ W £W Áü ]y´{Bº»
ÖH+° µÓff[W ¢[
Wff[
£B+2A¼a m42AÉ+¼ a° Hs +°BºA¼2CdØ
¯+ra2ff¯ÀCd ¢[¯+ra2£Bawa2Bº; á2Bº;+°!q µÓ_t

+°ümA¼ 2¢'wa2BºµÓutü {ØCdXsKT¯2§ 4rmÁL¼ c2.£a-+°Bº:u {2N
µÓ C£2 W£2mµ} ¦:CdØ|ag :mĆdØd¦TjC¹a¸+:Xü+
W¦´©pA¼a£NC£ÐCµÓ¯Ø¯¦ ¯Õ¦-[
3µÓ_t +°ümA¼ 2¢» ³ÍÿuaCdµ¢¸+°2+°?«/A¼³uL2.£a
W©p¯Õj L©p¯Õj µ}£¯4 ³uÐ´Õ,
WC £Ð.dy £Ā.dy ¯Õ :XTN¤ ,,
:N áÐ -AÿØd2 µ¢¸+2° -[-+°B».»±Āa:2mNd[m4³u 24ü£ÅÓ̧¢mµ} B º
4+° WB Kº 4³u¯üg ¢mµ} B º 4+° ¯Õ B Kº wa2Bº£ ´|a¸ -['µ¢¸+2° ¢ WB» ¯Ðd24r
.Ö´{ Cd£Bº+°+°3wa2Bº á¸ ¢¸A»[£Bºl°×£Cd´{ qA¼ »A2CdTA¼Ø¢:2mNd>d2mÁÿ 2+°A
-[» W Á[ÖH+°µÓ {Á[=l°× 4r-Dÿ [2.£
Td m´X±ĀA¼¢¯aüÙ ¯2´{?+a° ` 2¢3Aÿ¼ [+°T uÏ¯ Ðd2¢+[+Cds AaüC+rü[
m´d X2.£'Td 2¢»2Ö Cd al×° +°Cd+° CdØBý¹T$Ï¬i ´LC¨ d q [aak z2.£H=+°BÖi £A¹©Āü+°[´Õ ¯s
A¼d .»¯Õ CÖü´2Bý/Cdas ¹Cdas ££?«[¯ L2.dl°×2?u-azC»'m42AÉ[ üm42AÉ[+«-£A¼24r
4rK¯2m4³uÀ +°a` 24r4rKA¼d .»¯Õ A¼Lc2.d+2° Bý+°T³uA¼d [-2A¼l°×»m´d Cd24r mCd» A¼Lc2.d2Bý-[
a¹ĀL T.»¯ s £:´{Bº'm42AÉ2¼ ¢[Öai £4Øm´+a° ` 2mÁ¼É ÿu424rJ.»X¢ {2N
»'m´ .d£ül°×;+° mµ¢Cd» '¯2+°ü£[+« ´LC¨ d » ¢´ü {2Bý ´H+| £Bº+°ü2¢A¼L
\H|+£Bº= B¹/£Bº£Bý+°a `3C£jÿª X4r +°2A¼L+´2.d [4aA» {ü14`´X¯]yA2A¼
ĀÐJU£L[»Bº +2#£
>d4aA¼Csd
:#¸
C»N _Aÿ¼>TAÿ»dzBº
¾³iuA¼a£uA¼ l°×±Ā»2+°#+°k Ls
+91 40
E-mail: vedakavi@serveveda.org,
web: www.serveveda.org
Ö4£W ³uA¼d z
Öia£4Øm´+°a` z
Td ¯]+°
m42AÉTa£bā z
m42AÉ¼ á¨£aÎCd
-L§»T+°AÉ¼
-\»µÓ¡ØBº+ra`Øl°× aBº
m42AÉ¼ m±ĀµÓ¯sØ z
¯I+`Bº
+°aj uÏ¯ Ðd z
1³uL+«µ±Āü
1a£ Öia£4Ø2
m42AÉ¼Tÿu4 züT a`
Öia£4Ø¯Ða´ T.£a`
¯NÐ.£a`
¯2Á¼
3dzØ2
-³u2+ra2
¯Ă
Cdk
A»³u z
uüØd £ag+rØü
+rü z
A¹ A¼ac2
³ua¶ü-Dÿ 2A¼ü
1
Ö4£W ³uA¼d z
Öia£4Øm´+°a` z
3AÿØXj+° m42AÉü[2?«¢+« wa2Bºm42AÉüTW§ÖT;+°?« aBºCdCdCdsÐTA¼Ø

£a£d`Bý+«[»N2.d+m42AÉ¼2
Ö4£W zffwa2Bº N£a£d`BºaBý+«CdCsÐd TA¼Ø

/Á»W2]m42AÉ¼2
ÿ4ª QÙCfd f J?«¢µm¯s£Aü {2Bº { Td T a` {2#2N J?«¢

Tmµ2X4ra¹$üCda_Bý.»¯Õ¢Aÿ¼Ö4£W z-2A¼|+:N»üµ¢¸+rüm42AÉ¼2dzA¼¤
¯ d2¢³uBTBý4r.»¯Õ¢Aÿ¼ÿª4 QÙCdA[+«Cd4Ù!q§-N¯2m4³u24r {2#2N
'm42AÉ[+«Ö4£W K uÏ£W K/Cdsaa£ d` K ³Ía£ d` K
£Wa£ d` K á¸ /£azĀ2mÁaz+° TAÐ2¯ü-Dÿm±Ād2m´+ra2'm42AÉ[
a]2]£a£Ej+« ³uL¶+2A¼a3Aÿ¼[+°T acl°×ü:Nÿª4 QÙCdCda£CdÖü¯Õm42AÉ¼ [
m´X±ĀA¼.»¯ s £a+rK£a.d ´+raùü-2Cd_ü24r+°[´Õ2.dB2º qA¼ ÿ4ª QÙCd ¯2m4³u 24r
.»¯Õ/Á»µÓ2- #2 ü¸3/Á»µü+[.¹#¸T¯§24rq+°»a »a TAÿü4r£Ø0u£ü
.» ¯2A¼l°×- +rµÓ2 {2N'Ö4£W2¢£Ej+« ³uL¶-u2?«- +rµÓ28 mCd2T4üy
qA¼m´XTdKT¯§24rT a24r.dLy2.dBº2 mCd»+r+°¯ÕA¤2CdTdü-2A¼Ö
+°AÉ¼ü a´2¢ 3 ³Í+°T l°× -2N2.£a -2A¼ ü¸ =+°B ¯2A»³Íül°× C£ {2BºA¼
ÿª4 QÙC£2Cda +rü2¢ »A2Cd µm¯s 2C£ ±ĀLÿuÕ+° ÁüC¹ +°#§N#§2 .»d _Bý {2N 3
m42AÉ¢¸-AÿØ¯/±ĀNÿ¯Tµ} z[LÐµ} zuAÿ¼-[aÐ.dKd zÖzA¼¬i±ĀLÿuÕ+°Áü
l°×TĀsa24r+°[´Õ¯s {2?uaz
'Ö4£W2¢-# 2?«±ĀLÿuÕ+°Áü3Bº2_a28 mCd {2BºA¼ 'm42AÉ2¼ ¢
¯2A¼ ¯āa` £¯ /u¸¯ z EüT as z 3ÿu¯ z ÖzA¼¬i Áü m´+a° ` µÓ¡N¤C¹
T[Ö\2.dBº2+°[´Õ¯s2N: K¯£Cd24r/´[Cd sü¢+°[´Õ2.» Áq
'Áü_?§'m42AÉ¼2¢.»¯ÕTd m´X±ĀA¼_?§ l°ûB:NĀ+rCds £Ej+«
³uL¶Öz+°a.d» -[ 2[akd2.»d .dy
m42AÉTa£bā z
:+° ' m42AÉ[ £Ej+« ³uL¶ =´{ Bº m£µB¹ =2A¼l°× m£µB¹ ´LMHAt2
1 mA d`2¢'£W2¢ {Ā+rØAÿa£ü´LMH ¯s l°×'Tdü
¯§ {C£az
I-SERVE 1
1a£ zBº a£ uØNÿ+ra2¢ { ¯ d2¢ >4A¼ÙaÖi £aA¼ ³uL¶ £Ej+« ³uL¶+«
a£ +°AÉ Āa2 ¢Nÿ2.£Bº -´{B» m_³ujA» {Bº £Ej+« ³uL¶[ a£ d`2 a]2.d [
m±pCdĂ³Õu2.£Bºü l°×µÓ¡ü>[j2.»£?«+«£Ej+« ³uL¶a£ dà.d.»¯s» {£Bº3d
ÖzA¼#uü+r2BºÖzA¼üdzA¼¤+r2Bº alû° 3a+r2Bºüm£¯Õm42AÉ¼2´vLs.»At [-+£Bº
A[+«Cd4Ù!q§dzA¼¤+r2Bº] a´ËümµÓ¡Xl°ûB.Ö ´µBº+rKl°×µÓü {ü>jCda£Cd3 ³Í+°T
¯Ă ay+[/Cdas + r2Bºl°ûBa]2.£BºCda £Cd3d'a£ d`m42AÉ[ü l°×µÓ¡ül°×
Cd z<ØWØBÖiÿªaAÐ$BºÖzA¼ü£L+«/Á»W2.£Bº
' a£ d` a.d .» ¯#´{Bº £Ej+« ³uL¶+« uü+r2Bº2¢» ;+° ]l°× ]y´BºÃN
TµÐTmCd ³uL¶ d4a+°`-» Ö´2C¹a£ zBýk CdÖ2#´2´ [-Bº4#2-2A¼L+ CÖH¯Õ
+°AÉ» 3 ¯ d2¢ 1a£ zBº Öia£4Ø2¢ z[\±paz 8J ´#l§ ×° 2B {2#£Bº -´{Bº
WTµÐTmCdHA¼at +°ü¯Õ1a£ zBýzÖ +°CdCdsÐ¯2A»³ÍüCü\2]3dÖz+°-+°aj `ØCd
Cü\2.£a 3 Cda£Cd» 1a£ zBº C£#+° ¯2³Ía2 ¯ÀC£ +°ÅuØ`2 ÖzA¼¬i TW§ +ra£Øü
[aÐLs2.£Bº'a£ Öia£4Ø´Ë?u§[uü+r2Bº¢» m´µ» Ó ¾´?«§!¬¸C»3 ³ua¶ü.»¯Õ¢Aÿ¼
-2C£-+°Bº.Ö´+°±pC»-2A¼2a£A¼.ÖDC»m42AÉ¼2ÖzA¼?¢¸»»A2Cd.ad y ¾´L\±paz zj2A¼
Cd.»d¢»+r Ø aküa¯ ±p`üÖzA¼¬i K ´ü Ö±pC£az-2!qÖzCds2JA¼
+r ØµÓVa2¢¯ Cd+°2AÖ_bX2#2N
-2A¼ ü¸ £Ej+« ³uL¶ CÖHT4r ´vaÐa£ d`2¢ ' W¢Aÿ¼ m´¯|+s ql°×2B 3
¯[»µÓ» =C»µs Bº+rK3 ³Í KÕ³uA¼d2¢CdCdsÐTAØa¯ dÖ'´Ë#§2ÖA¼üCd»
{N-2A¼ ü¸Cda£Cd +2Cd +ru[+« '´Ë?u§»»|a;+° m42AÉ¼24rm£At [¯2+°H2]
[A24rm£dĀ4rBº+rK-´?«|++2Cd d¯Ă ÅÓ®Bº2 ü¸¯ÀC£A»Tÿª 4abā2¢+°H¯Õ±p #2
ÖzA¼¬i ´Ë?u§ü u¸ 3d¢ .dal°×A¼2 .£u ¯\H¸2N -2A¼ ü¸ a.d 2A¼+Bý4r
Ā4C¹2N :u2?« ³uCdsa m42AÉ¼ a.dü {ü -A¼µÓØ24r Bý´Õ2.» N Ø m ´|a´`l°×
´ËHCd24r3TabāTĀs»4rK3d+° {üÖz+°/C£Ă³u2 ü¸ ¯2ÿªT2.d {£L[aC£Ă³u2 ü¸
3\±p {l°ûB
£Ej+« ³uL¶ A¼t Cd±p TAÿ£ü¢ W+°` I¯+2# ÿªaAÐ$Bº -» WØBº Cd
4a {4rL ü¸ ´vaÐ a£ d` m42AÉ[ /Á»µÓ2 ±Â2ABº 3 l°×ma£Bº 4a {4rL
+°TC£ Aÿ¼a£Ø[+« á W2]A»µÓA»µül°ûÖR®3m42AÉ¼24r2 .»¯Õ ¯s {2B»£Bº-Cd
-´?«|+-»+° Ö4¯ÕA¼¤üĀNÿ2]£Bº4+°A»µÓA»µül°× mCd» +r+°¢+°¢+rül°ûl°ûB
±paza£ d`4r2.»¯s {2B»£Bº
-u|4;+°ĀL-Cd»aW<a£m4rA» ¯ÿª¢a£ d`4r2.»µBº-Cd[-A¼§2
´2Bý3¯lªÿ ×° m_³ujA» {Bº¯Ðd24rT.»yµBºCdm±pC£Ă³u2 ü¸/A¼bTā 2]a£ d` ³Í+r Ø
½2A¼a£Ø[.dT.d¯Õm_³ujA» {Bý+« ³Í2A¼2-az±paz2N z[l°× aBý4rVX3dl°×
u4r]y2NA2C¹3d3l°×ma£Býk-Dÿ2N2]
8A¼£ a2+¹a+¹¹ff-£Bº-N
TÿªaAÐ$Bº»AÿT4+°
A» A»£¯ ¯sU {ül°ûA¼¦<2±p»/±Ād2.Ö´{:A»£l°×

+r ü¯Õ a2ff-£Bºm_³uj4raTÐ:u-£Bº
A[+«Bº4B 2º A»[+°d Ø"J4a {4ra

I-SERVE 2
m+Cds4rm42AÉ¼2ÖzA¼ü¾´?u§Bº4A3d»m±ĀLg2.d3m42AÉ[/Á»µÓ2±Â2NC»¯ zmA[
2CÖC¹A?«#¸¯2Āa£[- Eü4rA# .dy
Cd¯ÕjmµÓ¡C»a¹Ö³ÍC¯ m4rC¯2CdLØX,
¯Cd»£2_Aÿ»¦±Āa2-±Āa4`µH£,,Öim´¯µ¢¸
-[m_³ujA» {Bºm42AÉ¼a.d´vLs+r+° z2A» ¯L§´ËÕ|+?Æ :.»yµBº+rK3a¹$¢¸ WØü:´?«
WØü 2?«£a +rA¼ £ÅÓ®l°× 4a {4rL A¼4Ùa =2Cd .d { {£
£l°× ´Ëu£ /Á»µÓ2

.Öd Ø2Býff-[-Bý4| AÿaiÖ Ø 2 {2B»N+rA¼ÿaª A Ð$Býu2?« ³Í¯ÕA´¤¼ { aül°ûBm_³ujA» {BýC¹Öi £
[abād24r ?u¸Bº4üa+rK4a {4rLA¼4Ùa ¹aCÖa 4H4| £a+rA¼-Nÿªd2+rA¼
ÿ+ª +s« « T³ÕuCdÖ ü+°`
2£L4aÿ+ª s« -2Cd3A¼ac m±Ād24r {2B»Nÿaª A Ð$[¯2+°?u[4 [2]
m_³ujA» {Bº¯2C¹´Bý
¯|a»»J4a {4rLC¹.Ö_C£qBºff-[3l°×ma£BýkÖ2#¬#§+[
¯a£¯L£Ej+« 3mµÓ [+« .»yµBºm_³ujA» {Býk .d ¯¯L+« £Ej+« ³uL¶+« ÅÓ¡®CÖHdqA¼
3dm_³ujA» {Bý+« -»+° TAÿü´v>.»µBº+rKÿª+«s3»µÓ2 ü¸Cd»2.»¯s£B¹Cd|+¯L4rÙ
CÖHd#2qA¼
m_³ujA» {Bº3/´.£a£ü-2Cd4r´?«§2.d+¹l°×2B:u-£Bº
) z[ a£Ø {Ð
:´{Bºa]¯s m42AÉ2¼ .£u4Ń-N8A¹»A2Cd.day -l°×2#£»Ö +rA¼1a£ zBýzÖ +°
-¯¬i¯Ða±Ā[K {3m42AÉ¼2¢ Lk¯s£ {-2A¼ ü¸K {T¯4´Bý3m42AÉ[ Aÿ¼Ø¢
3¾´dØa£A¼'m42AÉ¼2 ü¸¯ ¯s¢+rül°û/´+ra2>a4Cd2N¯2ĀaĀ4a£[+«:N´Bº
u4r´[.»¯s2N¢l°×ü'´Bº C¹3Ā4a£[- Eü4rA#C£a' #.Ö´#2+¹¯»
»:+°BýA+r .£y {Ð.» ¯N¢+°³ÕuC£agÖ´[A[[ ¢l°×ff' #ü.Ö ´¯Õ
m_³ujA» {Bº -2Cda£¤Ö±pdBº
£Ej+« ³Í+°T+« 82>L\2A¹¯L4rÙ -ag2+r Bº2qA¼4rH+« ¯ zmA¼2¢;+° +w a#2
q].d ¯¢´q-`«\±paz3¯ zmA¼2¢»+°H¯Õ±paz#¸4r {2N#3´L¯ÕgX+2Cd ¯´?«+«
£Ej+« ³uL¶zÖ +°ÿª+«s3»µÓ2Cd\Ù2N-´{Bº3dÖü¸4rC»a+[WØBýk´ÕH]
-uba
m_³ujA» {ü8A¹.Ö±Āma££|a2.Ö±Āa¹ {Ð£l°×¯L4r.Ö´{ff-£BºÿªaAÐ$Bºm_³uj4rL
#üKdAÉCdAÉ¼24r.Ö±ĀBº£Ej+« ³uL¶+«m_³uj4rLÿu 2-agÖ±paz2NA2C¹3m42AÉ¼2
4L2]3l°×ma£BýC¹»+Nt4r.dLy2.dĀ4rBº
-´{BºÿªaAÐ$BºÖH¸4r
4aA»£´vaÐa£ d`2´LMü.» ¯s;++°ĀLa£ zBº

Ā2ĀL+°¯<A¼¦0uü¢+#§l×° ±pdB»Ö-[´Õ¯s2N+[.¹#¸.d ¯s3d ³Í uÏ»Ö
CdCdsÐ$ÏB»Ö -[´Õ¯s2N 3 ³ÍCdH¸ ¯ÀC£A»T m´ as£ -2C» 4aA»£ 1a£ zBº ¯ÀC£A»T
ü+°j ùNpA¼a aÙ Ja2C£'¯2Āad mCd¢ uÏü4rm´ Ls2.£a£"- uÏü4rm´ Ls2.£a£"
3T a2£l°×/ÁW» 2.dff-[-Bý4rBº£Ej+« ³uL¶m_³uj4rL3>Ï»al×° m42AÉ[m´mÁ¼É 24r
CdWØBÖiÿªaAÐ$Bý+| /ÁW» 2.£ü[[µÓyaz2.d+[-´?« al°×a]2]m42AÉ¼ 2C£WØBý+«
T[´Õ2]:+° z2A¼8a¹$m£¯Õ2N3a¹$C£WØBý+« /ÁW» ¯s {2B»£Bº3TAÿ¼24r
m_³ujA» {Bý 3>Ï £Ej+« ³uL¶zÖ +° CdCdsÐCd´ ÿªaAÐ> z[l°× a[Öz+° O uÏ¯ Bº
8+ÿªT2.d4r/A¼bāT2] ³Ím42AÉ¼»Ö4£W z
I-SERVE 3
m42AÉ¼á¨£aÎCd
m42AÉTa£bā m+° ['m´+ra24r Lk2.d#2 ü¸ ¢?«£ÅÓ®+«8 [´Õ¯s2A¼2!q
3£?«
ÿªaAÐ> z[l°× aBýu4r-»+°N ØµÓl°×süĀNÿ2]Ā+rCd4s rm_³uj4rLC¹ ?u¸B4º H 4| #2Cd
µÓ+s« ¯2±ĀN2] £L+¹¯2 mCd» ' m42AÉ2¼ m£d_Bý2A¼ # -azC» ' m42AÉ[
z#§+»2A¼l°× l°×-aÎCd =+°Bº {2#2N"ff-['¯2A»³u2C¹ 23´{¯s+r[ z#§+»
z#§+¹2+rK£Ej+« ³uL¶/A»tµÓØ2-N+rA¼
' m42AÉ¼ a.d¢ Cd Öz +° +°as CdÐ2 £ mCd»[ Ā+r Cd s m_³uj4rLÖz +°
¯2+°ü_ü2 ü¸»'m42AÉ¼23TabāT2]2A¼[¯Td24r.Ö´{+¹£üA»£Ej+« ³uL¶/A»tµÓØ2
-2A¼|+3´Ë?u§[3d l°×.Ö±ĀBº/A»tµÓØ2u4r» {2N+rK
'´Ë#§2 ü¸'m42AÉ[+«
2 ´[+«a£2 u_ff -» -±Āag2 +°H|4 Ā +rµÓ2 ]y2N A[ ±p4#§#2 +¹¯2 a+°
¯[»µ['m42AÉa2ÿª2¢» £Ej+« ³uL¶ Lk2.£Bº
-L§»T+°AÉ¼
¾í ¯2´Ë#l°×+Nt +rü2Cda£Cd-L§»T-» ³Ía£$¾Á¼t£BÖi a£>Ø2+Bºl°×ül°×

-´.Ö´ÕC£Cd±p £ül°×ÖÅu®Bº-+°Bº 3d 2]Im Cd±p[¢+rü24Bº´Ā4rBº
A»2» mA¼Bý+« ' Ø ³Ía2CÖH¯Õ2N= wai£Im Cd´¯Ăü.»¯s {2!q£L[´V+«2.d ü¯Õ
uAÿØ¼ Cd A» a£$4r :2mA¼Bý+« {2N ' Td2 CÖHd+° ' +rü2¢ +2A¼a A»»2mA¼Bº
-¯dm4¯sBº[ .dü+° .»¯Õ ?u¸BºCd {2?ua :´{Bº .Ö´¢» +°AÉ¼¢ :2mA¼BýzÖ +°
´V+rCdCdsÐ2l°ûB l°×- 4Cd2- {Cd2N
-L§»T ³Ía£$Öz+°Cd´¯Ă;+° Āgaz+« .»y¯L+«A»»2mA¼Bº;+° A» A¼CdC¹;+°
T £[´2´Õ
³ua£>V¶Kl°×¯µÓVa24r¯ÐaÙ2¢[ ¯Õ2.» Ö4ØCd ]y2N+°+° 'A»

T 2JA¼ ¯a£¯L¯Ða£Ù[+« T.»yd ü¯Õ2Nff -[+°_a .»µBº3 A» A¼Cd ]y =2C¹
Td24r 3A¼a24r ' £as 3 ³Ía£$l°× .Ö±ĀBº -azC» z¯H ³Ía£$ .£u
4?«§£Bº3dA» A¼Cd+«A»»2mA¼Bý+«l°ûB.£uTd24r+°Cd>ÏCdü.Ö´ÕÖH¸4r:u
-£Bº
-dØA» A¼C£J¯ÐaÙ2¢ {2B»Tµ}©ĀqT?«"'ÿªT+°2!q¯ÐaÙ2¢ {4Ćd

»T?«"3¯ÐaÙ2¢µµÓÐCd24r {2Bº[Āsa£" Aÿ¼Ø¢´2 ´##¸azC»3´2 ´TAÿ»T?«"ff
:N T[ A» A¼Cd +Nt4r 3¢]2] :u .Ö±ĀBº
a£ q2mA {ÐCd´¯Ă¢ {£ {

+°+° K A¼4Ùa -_A¼¤2 .Ö´l°ûBºA¼ ¯ÐaÙ2 ¯0uü d2 ÿª¢+°2¢ .»¯+ ´{ùØ[_?«§
¯ÐaÙ¢+°2¢¯0uüĀgaz¾´L\±pCd {2#2N-azC»¯ÐaÙ2¢-¯düuAÿ¼;+°?«+°[´Õ¯s
{2#2NA[ ü¸ ;+¹ĀL±p?u¸#ü+?u¸#ül°ûB {2# {2?uaz=l°× £ÅÓ®l°×Cdl°×
£ÅÓ®.d ¯s ¯2C¹2Cdl°× £ÅÓ®l°×=l°× £ÅÓ®.d ¯s +°Bº´{ 2#Cd l°×=2Cd ´{`Ø2
I-SERVE 4
T\H {2A¹= L+ CÖHdA¼´{`Ø2-az±paza¹$ {#§2Bý ¯ÐaÙ22]w42?«±Ā|a¯s
{2?ua3¯ d2 .»y¯L+« ÖÅÓ®2-[Öz2Býw+XsÖBº_?«§ w42?«2.d+[8Bº¯s - CdH+«
±pCd {2?ua+°+° ³Ía£ uµµÓÐCd24r¯ÐaÙ2¢Āg2K|++rA¼= L+ {2BºA¼ÖÅ}®#´{Bº
= wai£8Bº¯s ±p ü¯Õ2A»ÖiÐ£-2C»»Öi£-2C»¯ÐaÙ2¢+« .£y+° mCd2¯0u¢¸´Bý
+#§l°×±p Bº»Cd´:+°»|aCd´¯Ăü8Jl°×A¼a {¯2m4³u24r:JTdü:+°T 2
=+°2Býff
A» A¼Cd .Ö´Õ-2µüKT[-L§»T ³Ía£$¾Á¼t ¯2Āa2¾´?«§:u-£Bº
A» A¼C£J¯Ða£Ù[+¹A¼2Bº2K+¹A¼2Bº2JA»»2mA¼Bý+¹A¼2Bº2-u2?« ¯ÐaÙ2£l°× A»t

A¼tµÓVa2 {2Cd+rü2:+°B»Cd´¯Ă.»¯+2#´Bº2?u.»CdÖiC»'>j¢»á Cdj¢
6+°Ø2±Â2A¼C£.»C+d r+°±pC» P®>j=Xs P®Cd´ ¯Ă.»Ās£l°×ÿª ¢+°a£ uØü A¼t
¯ÐaÙ¢+° a£ uØü A¼t A¼d.»¯Õ -±Āag2 .»¯+¹ A¼t 3MaÐN2.d A»»2mA¼ü£L
3M¯Ăüm±ĀLg¯s£[ T.»azff
:NT[
:AÖ+° BýÖþ«@ a£$a£u_ff-+2#A» A¼CdÖ+«ÖR®>L\2A¼2C£

A»2» mA¼Bý+« .Ö±ĀBºA»2» mA¼Bý+« .£u32A¼ az2N
-L§»Ta£$[ uazI[©Ā Cd[ajüCd3dl°×u4r.£yaz3a£$+« 8AÖi£
¯³Í d2 .»d ü[´Õ2]2N :A» A»»2mA¼ Á¼T¢[ uAÿ¼ØCd= waiC» [©Ā 24r Cd´¯Ă .»Āsa¹
£L+«3d¯³Í d2.»ĀsBº= waiC»¯+r 24rCd´¯Ă.»Āsa¹£LTd 2¢3d´Lµ¢Aÿ¼
.»ĀsBº 8 [´Lµ¢Aÿ¼ "JBý+¹L+°¢+r[+«»ü.»¯ 2s A"+Bº .»¯ 2s A"-[+Bº .»¯ 2s A¼+2!q
Cd´¯Ă.ÖBº4!q§2A¼l°×m´dCd2.»ĀsBº
-u+r+°3Cd´¯Ă¢+r[+«»ü.»¯s2N-+2!q3 a£[±Â2A»Ö4ØCd' Ø+«s+«
{2AqA-[_24ra£[;L´ÕBý a£azJA¼ Z¯Õ#¸3Cd´¯ÕÐ[´V+°ü l°×4L.»ĀsBº :N
A»2» mA¼BýuAÿ¼ØC£TAÿ2m´¯sCd¯2A¼abā2¢-L§»T ³Ía£$[ĀĂÐag24rCd´¯Ă.»¯s£Bº[
C»H±paz2N+°+°3dl°×¯³Í d2.Öd Ø ü¯ÕuAÿ¼ØCdA»»2mA¼Bý ¾í´BºÃN
´vaÐ2 »a W<a2 JA¼ A» ¯ÿª¢ ÿªaAÐ> z[l°× aBº 1 mA d`2 4r2
.»¯Õ ¯2A¼abā2 3dl°× 4as+]y2N 3 ³Í¯ÿª¢ Ā+°Cds4r m_³ujA» {Bº :2+r ´vLs+r[
Ö4£W m42AÉ[4Ly-2Cd 4´4r ?u¸B» ¯L+«A»»2mA¼Bý A¼Õ§ 3m42AÉ¼2JA¼ ´BºÃN
-2A¼ ü¸£Ej+« ³uL¶ 3m42AÉ¼2¢8Tm£µB-[A»»2mA¼Bº=´?«+´° {Bº´LMH¯s»
{£Bº ´LMH2] =´?«+°´{Bº á 2A¼´BºCd» {£Bº :´{Bº -L§ T» Td 2¢
A»2» mA¼Bý+«3m42AÉ¼2 #4as]y2N-2A¼ ü¸A»»2mA¼Bº3A» A¼CdC¹:u-£Bº
{Ð
Ö2#»-A»T 2¢3a£$A¼4Ùa|+ÖÅÓ¡®3d=+«2.d+[£Ej+« ³uL¶4rL+«3d
-´.Ö´{ JL+« 3d m£¯Õ Ö4£W2 /Á»W2.d [ » m±ĀLg¯s£[ £Ej+« ³uL¶
4rL+« T.ÖazØff
I-SERVE 5
A» A¼Cd¯|a-[ P®-L§ »T ³Ía£$A¼4aÙ l°× ]y3d£Ej+« ³uL¶+« -´ ¬´Õ
C£ÖR®±pdBº3 ³Ía£$l°ûBA»»2mA¼Bý /´+ra£[+« .£u¯2C¹´B ý £Ej+« ³uL¶
±ĀAüJA¼´Bý
z zl°×waiÐµÓa` ³u2m´Á»Øff-2#CdWØBý4r¯ÀÐ+°L2]CdCdsÐ¢Aÿ¼
.»d ü¯Õ2N4rm±ĀLg2.£Bº£Ej+« ³uL¶3dl°×C£a]2]'Ö4£W ³Ím42AÉ[
-´vLÐ4r/ÁW» 2.£Bº
'´Ë?u§[.Ö´Bº2 ü¸[©Ā m´ Xs4ü {ü2A¼L+'Ö4£W m42AÉ2¼ á¨ £aÎ»
-» Td2.Ö´Õ#¸az2N+r4r[©Ā C£Ð[-ÿªØ¯Õ2.d+°±pC» »A2CdTA¼Ø ¯Ăl°×=+°A¼»
Td2l°ûB.Ö´Õ#¸az2N-2Cd al°ûu4r» {2N+rK'+°AÉ¼ ü¸l°ûB l°×;+°]l°×
]y´BºC¹2N-L§»T ³Ía£$u4r¯µÓVa ¯ÐaÙ2 .»y#2Cd Cd´¯Ă.»¯Õ£+°» 'm42AÉ¼2
´L2¨ .dB[+« Ö4ØCd ¯s2A¼['+°AÉ¼ ¯]ps2N-´{Bºl°ûBA» T 2=A¼a42B
]y£¯|a A¼t±Â j[Xa¯L2.»#2CdÖia£4Ø2 {2!q»'m42AÉ¼2 z#§+¹£H-[l°ûB'
+°AÉ¼¯.d.»ps2N
L 2=+°Bº£2"'aCdül°× 2¯L±pC£ "'m42AÉ[+¹A¼2Bº2-+»
m´ A¼2'-L§»T+°AÉ¼ ü¸ l°×+°ü4C¹2NQ[[[£L2.»2A¼+¹¯2£Ej+« ³uL¶ a¹
]¯[»µ[l°ûBm42AÉa2ÿª2¢.»a£yBº
-\»µÓ¡ØBº+ra`Øl°× aBº
-\»µ¡Ó ØBºff-[;+°¯Cd aBº {2B»£Bº3d4³u¯gBº+rK[a2Cda2Cd´M cH4r

{2B»£Bº3dl°×
+ra`ØBºff-[;+°+Bºl°× {2B»£Bº£BºCÖHÖi£Bº] d¯Ă¢»

TA¼ØüK´vLs .»¯Õ4al°×ü22]:2?«+« .£yBº:2+rT£³u2+rqA¼'´Õü¸£Bº.dA¼ {
´vLs .»¯+[:2?« A¼4Ùal°× ]y´?« 2ST]mCd24r {2#£Bº+°K¯2[CdØ´v>ül°ûB
.»d Bº2qA¼=´{Bº_A¼¤+°24r´Bº+2#£Bº [Õ¢/u¸¯»+°[´Õ2.d#2qA¼.d¯Õ
.d¯Õ;+°a¹$Cd2mBý-Cd[[[4QÙ µBº-CdBº ÖH¸4rCd ¯Ă¢ {+°¢¸u[T L2.dĀ4rBº

l°×aÐ»»³u+°a£j`«
OUT .dyāCd4²2¯ ¦-[»A¼2¢;+°.¹# {2N
:uµmĀsü¢»Aü¢+[.¹#¸ [Õ a`«2.»A+r¯Cdajü.»¯s» {2BH
-[ {2N£?«¢¸» L+[.¹#¸
+°ajùm´>dAÿ¼»
C£Ø|4Öi|+- CdCdÐ µÓ¡¦ff-[ {2N-2!q ]#§] L´ËH CdÖ Ö+°2 =[+°aj ü
.»¯Õ£a£A¼['£+°Ø2.Ö_C¹2N»-[»Aü.dN£-[µmĀsü.dN£m´X.¹?u
'Td2¢¯2A»³u» ps2N-2A¼ ü¸8+°ajüql°×2B8»A2C£üql°×2B 24r
{2#£ff-£Bºl°×ma£Bº
-Cd[ #üT[Cd2mBý u4r3¢]2]:u-£Bº
£d£'Td 2¢Kl°×
¯2´vakÖ¯ Ðd[mÁ¼Lc2.d4üm±Ā `«+°m42AÉ¼2£Ej+«a]2]Ö4£W2 mCd»
I-SERVE 6
Kl°×»3m42AÉ[/Á»WĀs-NT£+°Kl°×=uC¹ ¯s-u.»azff
3TAÿ2¼ 4rCd2mBý-az-\»µ¡Ó ØBýAÐa£'m42AÉ[/Áµ» 2Ó ±Â2N+ra`Øl°× aBº
¯ Ðd[u4rm4³uÕ 2] z2A¼¯Cd ajüAÐa£]CdsµÓ¡N¤[ĀNÿ2]3¾í uÏÖ42AÐa£
U j+«s ĀNÿ2.£Bº
'+°AÉ¼AÐa£Ej+« ³uL¶.ÖÁ¼ü]2N8 2!q"
'Ö4£W2mµÓ `2.Öd Ø?u[+«

TAØ 2Cd¬i3AÿØXj+°O uÏ¯+°ü£a2A¼a-aÎqff-[:2Cd al°×.Ö´Õ+°AÉ¼ü ü¸'m42AÉ¼2
m_³ujA» {Bý+« A»2» mA¼Bý+l°ûB¯ jCdÖA¼K-L§»T 2?«/Cds ĀgazĀAÿ¼l°×ül°×+ra`Ø
l°× aBý 2?«Ā ØĀAÿ¼l°×ül°×-2A¼L+l°ûB/´Ö 4´B» m42AÉ¼»-[C»üC¹2N
m42 AÉ¼ ±m ĀµÓ¯Øs z
-azC»=+°B¹¯ÐaÙ2¢ {£L # l°×¯V4rCÖHdA¼£Ej+«£?«Ā?« ³ua¶ü

´2BýCdü'm42AÉ[4L2]8 [ÿuT2.»£a¹ l°×CÖH ¯s-´{Bº l°×'m42AÉ¼2JA¼
m±Ā `«+°_N¤8aBºCd2N-2A¼+¹¯2£Ej+« ³uL¶-u2?«´Ë ?u§[;+°A[['m42AÉ2¼ ¢
ÖzA¼#.»a£yBº
´vaÐa£ d`2¢-a`Ø+r2Bº¢ £¯¯ d2¢1a£ zBº»» ³ÍCdjü
A¼Lc2.£B¹3T a£ü+[ {£azÿuaCAd µ» Ó A¼+`« uÁÉ 3£?«¯m´¯AÕ ¤¼ ³ua¶ü¢-4¯Øs ³uL¶
-CdØ2Cd m´ z<Bº[ .Ö´#2¢ 8 mCd2 -XµÓÖ +«s qA¼ mC»C£dz4 m±Āa2ÿª2¢» A¼2Bºl°
³Ía£$l°×¯2m+°T2]4aµ´2 ü¸/CdsaA¼+«`ÿuaCdA»µü Aÿ¼Ø¢A¼2Bº+ra`Ø »ÿªd2+°a
-a`Ø28aBý2N'-a`Ø2 ü¸A¼+«`ÿuaCdA»µÓ23£?«a£+°¯ül°×Āg a24r L2NA[ ü¸
A¼+«`ÿuaCdA»µÓ2¢ÖiN+° ¯2¯XAÖ_bX2# ]y2N'´L¯ÕgX[¯L.»d#2+¹¯23£?«
³ua¶2¬ A¼a¹a£>+d ül°×a£$ül°×-ICd24r+°Õ.µ» a£L¢-4¯Øs ³uL¶.£um´ z<Bº
3d +°©Āk +r»V4¹A V Q Ia£ü Ö2# ±ĀA¼ ¯2.£a£ü.»¯Õ ¬+°l°× T2] ¯guü¢
-4 ¯sØµÓÐa 3üdüm´X .»¯Õ3dm±Ā2Idÿuül°×Ā2¯X+° U 2±p¯Õ¯£Cd
Aÿ¼a¹jA¼¤a`w+i-±Āa +°Õ.»µBº-N4r+° +[»ü 2NĀAÿ¼l°×ül°×ĀAÿ¼ aÙ [|atµÓ2.»µBº
1a£ .d2mA¼BºCd-a`Ø£¯m+° 2¢-4¯sØ ³uL¶[mĆ»Ø+°24rA¼Lc2.£Bº:2A¼¢3µÓyaØ»J
qA¼+rK3¯2A¼abā2¢£Ej+« ³uL¶
¯I+`2.£´Ø4¯sØ2.d
-4¯sØmÿuCda2CdAÉ,,-[ z4LÙ á¸ a¯4r.Ö±ĀBº
¯I+`Bº -4¯Øs Bº -4¯Øs mÿuCd -[ JL¢ -4¯sØ mÿuCd ´|aÖ :2Cd a l°×
CÖHdA¼-2A¼+°»TAØ 2Cd¬il°ûB ám´Xüql°×2B {£L[
-4¯sØmÿuCdüff-#2
´2BýCdü¢ĀÖCd4r L±paz2N-4¯sØBº¯m´¯ÕA¼¤B»
I-SERVE 7
¯I+`Bº
L £Ej+« ³uL¶ mĆ»Ø+°24r á ' ¯I+`Bº = a" Q[+« ¯ Aÿ2
´vaÐa£ d`2¢=+°B+°[´Õ2.dA¼:Cda´{a£ùü¢3d.dLmCdAa+A° ¼ -4¯s Ø¯2³ÕuCd
-[;+° ³Ím42AÉ¼2 {2N:NmÁÿ24ra£Ö±Ā¯Á¼¤Cdü¢Nÿ2.»m42AÉ¼2'm42AÉ¼2¢
¯I+` ³uL¶.dLmCd {2N1a£ C£a£[+«.£u+rü2 z2A¼4r»A¼2Bº+ra`Ø2¢ {2#
-4¯sØ ³uL¶4aCdÐ2¢Cd´ĀĂAÿ¼.»¯s z[l°× aü¢¯I+`Bº;+°BºAÖi Ö428T?¢
+rK-4¯sØWØü¢¯I+`B+°Bý+« =£H§+ 8+rm4Cd l°×A¼aqA¼ z¯HCd2 .£y+° 3 z[
.£uT¯Õ\±paz¯a£¯L4a {4rL A¼tl°×ÖR®Cd d¯Ă-az±pCdA¼KCdl°×]CÖsi+rm4C»
l°×A¼a#2qA¼K4¹ü¾´?u§Bº
-´{Bº -4¯sØ ³uL¶ 3d +°a`«2]
£d£ ¯I+ù 1³uL 1a£ zBº4r

- CdL2.d¢Cd£Bº3dA¼ac2-»ØA+rKl°× a`2qA¼'¢4r {Ð- CdL2.d¢»
3ĀÐT[/±Ā¯.»¯s {2Bº-£Bº
¯I+` ³uL¶+« 8Bº±Â]y2Cd ´Öi2N 3d
-dØ :´?«+« £l°× :2Cd d¯Ă

]y2Na+° a+rüĀAÿ¼ü.»µ:´{Bº+Cds4r a¹/±Ā¯£"-Nl°ûB:2+r>[j2.d[
a±Ā[4L2]»» [/±Ā¯.» ¯N"-A¼u {2]£' d¯Ă .£y+°£l°×/±Ā¯qT?«"
8Ö4ĀAÿ¼¹8CdCdsÐ]2Cd¹.ÖdØH4rKff-£Bº-´{Bº-4¯sØ ³uL¶¯I+` ³uL¶+«
TTAÿ¼ĀAÿ¼£m´m+«d ü¢4ü¯ Ðd[-A¼bāCd24rT L2.£Bº-4¯sØ¯2³ÕuCd¢¯42ÿu42
'¯ Ðd» {2N3Cda £Cda£Ö±Ā¯TAÿ£ü£az3TAÿ¼24r-4¯sØ¯2³ÕuCd/Á»µÓ2
±Â2N¯I+` ³uL¶ .£u+rü2a£Ö±Ā¯.»µBº
+°aj uÏ¯ Ðd z
-?«§¯I+`Bº+2Cd+rü2±pd+°;+°ĀLCd4a {4rwai-4¯sØ ³uL¶3mµÓ [+«

ÖR®:um´W2.£Bº
4a a£ØÖ+r[+«+r H¯Õ2N+°a£j"q+° uÏ "'wa2Bº£"Ja

£l°× /±Ā¯£ ¯ Ðdü .Ö±Āa uÏ .Ö±Āa P® /±Ā¯£a´Ö +°aj¢
m´µ» ¾Ó ´?u§a Ö+°2 mCd» +r£ü+»£u2?« z zl°× {ül°×+°aj 2]A" uÏ2 2]A"
8A¹;+°?«C»Hy.Ö´2Býff
-´{Bº-4¯sØ ³uL¶:u.Ö±ĀBº
£d£;+°´+«3+rµÓ2¢=4a£ü2!qA[+«aw 2Bº
wa+°ü {2BH3wa+°ü ü¸ A[+« 4rH+°A¼H+° -» /´+ra2>a4Cd2N[>24r3+rµÓ2¢+«
´+«[=4|a ¯N'4rH+°A¼H+°'4rH+°A¼H+°-»/´+ra2wa2Bºwa+°ü {2!q» ¯2ÿªT¯s2N
4rK;+°aw +° ü¸ ĀAÿ¼Ø2+rA¼-u|4Ö+r[+«.»a£ü+» {Bý+« +°aj uÏ -»T
wa2Bºwa+°üJ?«¢+°aj z-» wa+° ü¸ ]CdsµÓ¡N¤ -» /´+ra2üDÿ¯s2N uÏ z-» aw +° ü¸
-TAØ[ Xs-»/´+ra2üDÿ¯ 2s N'wa2Bº/´+ra£ü+°ü¯Õ-Cd[[Ö+r[+«.»a Āsaz
I-SERVE 8

a+° /A³ua` .Ö_C£ T -A¼2t ¢ z<2 .d¯+¹£ü2!q wa2Bº /´+°a£ü
+r£H;+°?«-A¼t2JA¼ {A¼ zjA¼ü±ĀHwa2BºK z<2JA¼ ÖüCda´BH-u|4
Ö+r[+« K]Cds » -A¼t2JA¼ {2B» A¼ zjA¼ü±ĀH'/´+ra2+°aj.»¯s2N3Cda£Cd
U£Cdj-»KJA¼ÖüCda´BH'/´+ra£[ uÏ2+°H\¯s2N+°+°+°a£j uÏ wa2Bº
+r ü¯Õ»

-azC»K {J?«¢¸8N z<ØÖC»Hy.Ö´ 2#£ {:NCÖHdü2!q;+°+°A¼É .Ö_C£

TK {/±Ā¯Õ¯s1a£ .d2mA¼+«'¯2A»³u2 ]y2N3dl°× W ³uL¶/Á»µÓ2.»µBº
Td 2C££Ej+« ³uL¶Ö4£Wm42AÉ¼24ra]2] {2.£BºKl°×3m42AÉ¼2/Á»WĀs
Kl°×´L´vak Ö ¯ ÐdA¼ac 2+r£ü2!q3m42AÉ¼»m´µ¯Ó s2 ff3TAÿ2¼ 4r-4¯Øs ³ua¶2Cd?«£Bº
CdWØül°×'m42AÉ[¢Nÿ2.£Bº2!q'm42AÉ¼m±ĀµÓ¯sØ24L2]:2|+T.Ö±ĀH"
'TAÿ¼24r ³Í+°T£Ej+«ÿªaAÐ>+°AÉ¼-L§»T+°AÉ¼+ra`Øl°× aBý +°AÉ¼
¯I+` ³uL¶ +°AÉ¼ m42AÉ¼ m±Āa2ÿª2¢ .»ayBº2 AÐa£ ' m42AÉ¼2Öz+° m±ĀµÓĀsØ[ l°×
CÖü´Bº2 mCd»4r+°'m42AÉ¼á¨£[+«= a-Nÿ+ra¢3Td 2l°ûB¯2§ .»¯ s £Bº
+°AÉ¯.dü ü¸ .»yTdüT¯§2.»dBº2+¹¯23d3Tdü£.dØ24rl°ûB
.Ö±ĀBº
µm¯s m42AÉü¢ -_2Aÿ¼ .dCd § d 2 -[ ;+°A[ [aÐ.d2 .»¯Õ .Ö_Cd {2?ua
£?«» Td 2m´Ö>2¯2_2Aÿ¼2-Nÿ+rL-[-2?ua'Ö4£Wm42AÉ¼2¢Td 2
3CdjCdCdsÐ uÏ2m´Ö >2Ö+°m±Ā´Õs¯2_2Aÿ¼2 uÏm´X±ĀA¼2-Nÿ+rL-2!q'
m42AÉ[/Á»µÓ2±Â2A¼?u[+« Ö4ØBº= wa L+« :?«§ Ö4ØCd {A¹ :´?« al°× 2
.Ö´{++°AÉ¼ü¢» {NA[» L2CdT¯§2.»¯s£Ej+« ³uL¶:u-£Bº
-³u2_A¹¤T z+°sĀĂØ2:XdĀØ¯Õs[µÓyd¦,
£CdØ¯s ¢Ï¹Cd>Ï¦p¯Õjµm ¯sNÿ+ra£,,
ÿu 2 » ¯2Āa_2Aÿ¼2¢ {£ £l°× Q[ 2] T z+«s +r£H -» Aÿ¼ Bÿ[º µÓyd2
{2BH'_2Aÿ¼Ö+rü4L2]=2C¹+2Cd uÏ2 {2BH-u2?«£B» 'm42AÉ¼ á¨£[+«
-Nÿ+rLoXs4r8 mCd »A2Cd Td2CÖHd[-üBºQ[+« ´[+« a£BºTd 2C£
CÖH¯Õ CdCdsÐ»Cdsl°× ' m42AÉ¼2 -+°aqA¼ -2A¼.»Cd Aÿ¼Ø uÏ¯ÕgX¢ { Aÿ¼Ø Nÿ+raü
+¹¯» 'm42AÉ¼2m£µ[£Ej+« ³uL¶¯Ðd24r.Ö_Cd£Bº
'm42AÉ¼2¢£Ej+« ³uL¶ -¯L2]µhiH:A»3dCdCdsÐTdü+°AÉa±Ā¢¸
.Ö_C£Bº 3 +°AÉVX ü¸ 3d .Ö´ A¼ü.d+ Td»Ö l°× ¯§ {Cd2N -az£
l°ûB3d'Tdü P® l°×£.dØ24r.Ö ´ĀsBºQ[ ü¸m42AÉ¼2+2.Ö2¾Á¼tAÖi£
¯2A»³Í[+«C£ {ql°×2B±pCd2NTd 2+°AÉa´2¢ {2#2N+°+°3¯+«s+°a2 4r {2#2N
a£¢» m42AÉ¼ 2Cd?u :A» µhiH Bº¯s {2#2N -2A¼ q¸ -Aÿ¼£Cd ³ÍCdjü2C£ a
m42AÉ[u4r3A¼L2.£a
/A+r2Sá .£aØü ÅÓdÅÓ ĀÐT£a14`´X¯]yA2A¼ĀÐT£a
I-SERVE 9
1³uL+«µ±Āü
1a£ zBº Ā+rCds Tk Ls - C£a2 +°A 3dl°× CdC dsÐ T d 2 a+°a
¢Nÿ2.dBº»T?«"-[ ¢?«£ÅÓ®l°×¯2A»³u2+°ü4 .dy-azC»3£Bº£Ej+« ³uL¶
A¼4Ùa Ā+rCds4r/Á»µÓ2±Â2N-L§»T ³Ía£$+« :2Cd+°2!q _üÖ¯2A»³u» ]y2N
3d:u-Bý4rBº
4aA»£;+° m´+°Ja1a£ zBºTk Ls - C£a2-2#£a

a¹m´+° WB º 3dl°×/ÁW» 2.£Bº-2#£a:2Cdlû° 'a£ zBº¯2Āa_A¼B¤ "q+°
[CdØ zl°×sBÖi1³uLd"[CdØ zl°×sBÖiC» 3dl°×/Á»µÓ2-+°a qA¼¯2Āa _A¼¤BÖiC» 3d
u2?«a£ q:+°3d4L2]4´4r.Ö´{+»A»T?«"ff
A[+«£Ej+« ³uL¶.d+°[¯ Aÿ2.Ö±ĀBº
a£ ua£ zBº1³uL- C£a»+[

µ±ĀüTC¹3d {Bý4r- CdL2.£Bº3µ±Āü¢;+° µ±Ā[4ÁaT2.dB2º +¹¯»
3d+2Cd+rü2±Ā#- uÏ£[l°ûB3³ÍÐ[2.£Bº-2A¼ q¸3¯ d2¢3dl°×/Á»µÓ2
- ¯aÖ2N3/Á»µÓ2 ü¸ĀAÿ¼l°×ü2A¼L+áÖ´+ra2>L\2N:2Cdlû° 31³uL+«£ü4
µ±ĀüCd\uaz
;+°# µ´2
;+°ĀL Tk Ls m_³uj¢+r[+« ÖÅu®Bº m_³ujA» {BýC¹ ¯³Í 3 ¢+°2¢ {2B»£a2C£
Tk Ls+«m_³ujaAÉ¼2´?u§a+rK-+°B» {¯Cd a ³uL¶;+°m´+° 24rl°ûay2Bý
±pdBºTk Ls+«¯Cd a ³uL¶[©Ā zBº[CÖü¯+rK[©Ā CdÐ2 ü¸4aÐ2 ³Õu2]
¾Á¼tü Xa¯L2.d#2 Cd4A¼ -2A¼ ü¸ :Cd[+« _N¤ .Ö±Āü[ Tk Ls+« C¹]2N A2C¹
Tk Ls3m4³Õu2]
)¯Cd a£K {[©Ā zBºk[4LÐ¯s£ {+°+°K {l°× aĀÐT-»

áC¹>[j2]+r aBs º iÖ ;+°L+«:A¼Lt [T£³u2.»¯ +¹ff-[µÓ´2Õ .£Bº'4N2t ´{+«¯Cd aBº
¯ Nÿ¢2]_d#l°× .£yBº¯Cd aBº2!qĀ ØBº+rBº3dTk Ls+«Xa4
µ´2¾´?u§Bº
³uT©pk {Ð¯aÐ$ÏBº[4LÐ¯s£ {»¯ Nÿ¯ÕgX¢A»³u¯jXql°×2B

{£[m4³Õu2.dq+° ±pd {¾í4ra¹Õ2]µÓ´Õ2.£ {+°+° +2Cd+rü2±Ā#K¯aÐ>ÏCÐd 2
[>24r»W2]- uÏ[T+rff:NTk Ls+«Cd\HÖzA¼?«µ´2
wa2Bº µ´2
;+°ĀLA» A ¯2m4r 2¢Tk LsA» Cdü´+rT>2Dÿ2]a£+°¯üÖ2#_Bý
Cda Ā4rBºa£+°¯ül°×ÿªd2»¯Õÿª4 ³uL¶zÖ +°ÿuaØµÓa`±Â2Aa3Ö£L[Cd
:2?«¢A]1³uL:2?«¢[+«±p ?u[+«Jql¸ ×° 2B£+«#-Bº2Ã 4r[ü_Bý2N:´{BÖCi » a£+°¯ ü2C£
;|+.¹#AL+ra:´{BºJL[ NH» ¯s¢+rül°×.£u/´mA¼ 2CÖĀsa z[´X-az {2Bý
'Ö1³uL+« =A¼aXa4C¹2N¾í4r±Ā±ĀCdjül°×¯³Íd2 .»ps2N-2A¼ ü¸ 1³uL;+°
+°`23¢]2]±Ā´2 ¯s a£[ j[¢+°|+ 2+¹¯2-BºÃ ]yÿª4´X[¯2³uL2.»¯Õ3
I-SERVE 10
Cda£Cda£+°¯ül°ûB¯2³uL2.»µBºÿª4 ³uL¶+« CdÿuaØ.»¯Õ2NCd´[CÖü¯-az£
A¼¦<2C¹ÅÓ¡®CÖHd+°
1³uVKl°×l°ûB£u|4ÿua£ØTÖ42+°ü44r+°ff-[µÓ´Õ2.£Bº
:Nwa2Bº µ´2
Bº µ´ z
a+°´{Bº_2A¼ -» 4¹¢+° +°Ø+° 1³uL±Â2A¼+r£ü[ a2+¹L2Nÿªas +r£ü[
+¹aqA¼-NT[a£AÿA»T3m4³Õu2]a£+°¯+°Ø {+° j[µÓ´Õ2.»¯Õ2N3>j¢l°ûB3Ö á
_2A¼»3>j¢3Ö uü2Aÿ¼aBº» a£+°¯Bý+« ÿuaØÖ ³Í´Xm Cd4r {2B»N uü2Aÿ¼aBº
³ÍA¼a£jaÙBÖi ¢+rü´ÀBý¯s {2B»£Bº+rK_2AA»TÖz+°±ĀCdm CdØ ³Õu ü£Bý+«
.£ {ql°×2B±paz2N-2A¼ ü¸ 3ÖÖz+°±ĀXm C£Ø[ÿª24á.d ü¯Õ- ¯a28aBý2N
´vaÐ>j¢Aÿ¼ajÿª24+°a24r3Ö1³uL±Â2A¼+¹L2N+°+°3Öl°×'>j¢:?«§ ¯2+°#
´L¯ÕgX8aBý2N
:?«§ T ´L¯ÕgX¢a£¢»m´ AüCÖH¯Õl°ûB1³uL uü2Aÿ¼aBý a´2Aÿ¼L2]
_2AA»T[ Ö³Õu2´ qµBº ±ĀXm CdØÿª242 >a44r» uü2Aÿ¼a BºdzA¼2¤ ¢ a`2« .£Bº
-´{BºTk Ls.»¯ÕÖĀ[m4³Õu2]_2AA»TA¼¦0u»µÓ2¢´Bý±pazC£´vaÐ>j¢
.»¯ÕCd´{4Ls2.dq+°Cd´2C£1³uLA»-[ÿuT2]
£l°×ÿªasTÖ42+°H\!q̧Kl°×ÿua£Ø
TÖ42+°ü44r+°ff-[µÓ´Õ2]2N:N Bº µ´2
£ü4 µ´ z
´vaÐ2´Ö ÀkQIa£A» A¼Cd sBº-»4³u¯g [ ¯Õ¯s a¯Õ2³uÄ±Ā¯.»¯s {2B»£Bº
;+°a¹$3dCd´¯ Ăl°×¯2C¹Õ2]¯Õ2³uĀÐT 2]3a£bā#24rĀ+rCdL2.£BºĀ Ø24r
A» CdüĀ+rC£a£ü= L+¹¯2>L4rÖ£L|++°[´ÕĀsazm´+°£L+«+°[´Õ2.d {-# 2?«N
'¯Õ2³uĀ+rC£a2A» A¼CdsBýÿuaØl°×l°ûBT¯§24r+°[´Õ2]2NAÖi Eü8Ö4rK3Ö
'ÿ ª d 2+°a£+ra£[.d¯Õ-´?«+´° { B»42BÖ3\ a`2« ]2NA» A¼Cd sBºĀ+rC£a ³Í2A¼2¢
z[\+2Cd ¯´?«+« :³u¢+°2¢+« .£yBº ¯s»'Ā+rC£a2 ü¸CdÿuaØ a`«2]2A¼[
m4³Õu2]A¼¦0u»µÓ2¢´Bý±pazT»+°2+¹¢az
TkA»£Kl°×l°ûB£l°× q̧ÿua£ØTÖ42
¯2ÿªT2.d4r+°ff-[µÓ´Õ2.£Bº:N£üÙ µ´2
' £ü4 µ±Ā¢¸ Bº Tk Ls+« ÿua£Ø TÖ4r[ +°H\2.»» ' z4LÙ JA
m ´ ü¸ 1³uL £L µ±Āü [2] {BÖi >[j2] Bº Āa¸ ÿua£ØTÖ4r[
-ÿªT2.£Bº a£ `Bº ¯ÀC£´³u a`2 .»¯Õ´{Bº ÖzA¼?«ĀL ÿua£ØTÖ42 P® +°Hµa
Cda£Cd¢l°×ü-´£A¼ ü¸¯ÀCd4abā X4r {2Bº4rwa2Bº ĀLTÖ42 P®d>Ïµü¢+°Hµa
' # ¯ÀC£A»T ÿªm´»µÓ2 .»d#2C¹ 1a£ zBý+« Bº ĀL ÿua£Ø TÖ42 :u Bº
µ±Āü.ÖH¸£az
I-SERVE 11
1a£ Öia£4Ø2
:+°¯Cd aBº¾´?«§Öz#§zÖ A¼?«µ´2 {2N+°AKl°×+2.Ö2 ¯áz£¯|a- uÏ2

+°ü4rü[3dµÓ´Õ2.£Bº+°A1³uL3µ±Ā[l°ûB [2.£Bº-2A¼ ü¸1a£ zBº
8ÅÓ®£BÖi {2Bº4r3dCdCdsÐTd+°Ö - uÏ23 L2]»¯Õ2N-2A¼ q̧ W ³uL¶Öz+°
¢Aÿ¼3dl°×- ¯aÖ2N-N=u>L\2A¼2!q
a£ ü+°j`ÿªaCd µÓmCd´Ëzüü4a ´Ö2B¹8Bº .»y¯L+°u¸ W ³uL¶ A¼4Ùa
TA¼ØüK´vLs.»µa£ü4»Aü3aµmĀsü+°ÅÓü:T4r+°dzA¼¤TA¼ØüÖzA¼¬i
-[TA¼Øü¢£a3LC»a£a£L+«4aÁ»µÓ2-»N|+ ü2u2.ÿdm±Ād»Cd´TA¼ØüK
£#2Cd#-» Ā+rCdL2]#¸4r {2N´L¯ÕgX8ÅÓ®|+£ÅÓ¡®ĀCd+¹CdĂ 2´vLs .»¯+[
´#§ ÿªmA¼¬i¯Ð4³Í[+«.»a+£a:2?«A¼4Ùa£L+«8uAÿ¼ØCdüq {¯aA4r+rü|+´ 2.»¯s
{2B»£a-2C£u4r» {2N4rK1a£ zBý¢8A¹CÖHd[ aa£Ā\2N
;+°a¹$3dCdCd2mBý A¼tl°×ÖR®Cdl°×IagdmCdü.»¯Õ a££ü[ {2A¼KCd
´2´Õ2.d K -Bý4rBº A¼µÓaAÉ¼Bý+« 3 Td2 ¯L4r -ag2 +rqA¼ :2Cd ] d¯¢
IagdmCdqT?«"Cd- X2.£u At"-[=#±Āü±p+° W ³Í z[[´ÕH]¯ü³Í
-Bý4rBº3 z[+Bºl°×üü4LKIagdmCdül°×´2´Õ2.d [.Ö±ĀBº:+° a£ zBºpA¼a
¯» CdBÖiÖiÿª¹ Ćd24r_düA»L´{`Ø|+mC£ü_Õ3mµÓ üÖzA¼¬i KXL\ .£yBº3
]yA¼4Ùa2]1a£ zBº L2Cd8+r2Cd24ra¹$ü4Bý ´m´dCd2.»¯s£Bº
W ³uL¶a£ zBýk um4Cds4r4 [¯s» {£Bº-2A¼|+3d1a£ zBýIagdmCdül°×
m±pC£Ă³uT.£yBº 1a£ zBý¢ CdCdsÐTd T]+«CdĂ _düA»L2A¼[ WB º 4Ls2.£Bº CdCÐsd
´Lµ¢A¼.» ¯£Bý+« ]CdsµÓ¡N¤.£u z<Ø23]CdsµÓ¡N¤d>Ïd 4rN¯Cda£j©Ā2 ü¸¯ÕN¤¯s2N
+rK 1a£ zBý+« :´{Bºd>Ï d4rA¼ül°× -l°ûüÖ d¯Ăa£qA¼ CdCdsÐO uÏ¯ mCd2
]y2N L]CdsµÓ¡N¤+¹¯2a£ zBº8T.»d H"
a£ zBýTd »+rA¼d>Ïd4rA¼ü.»d #2-2A¼L+ĀAÿ¼Ø2+rA¼+2A¼L+« d¯Ă
A?«±p .dy+2A¼L+« ´L¯ÕgCdü+°H¯Õa£+° ±p .dy ¢?« +°H+rüU {ül°×d>Ïd 4rü»T
-¯ü ĀAÿ¼Ø» +r+° ±p .dy L £L+« ]CdsµÓ¡N¤ +°H|4 aÙ» qA" Cd´l°×2B {2N
-u2?«£L+¹¯»á»µÓÐaBºÿª 2Bºü2JA¼ ³Í|+mC£ü8a£#.»µBº;++°IagdmCd
.» ¯s ;++°d>Ï´Ëü2 ¯s2A¼[ ³ua¶ü[akd2.»µa
8C»ÿ jdd uÏ¦
Iag a ´`[LjC£¦,,£Ø0uØ2¢[µ¢¸+°2-[[akd2.»µa-2!q'Ia£gü
|+mC£ü-»TÿªTJA¼>ü dÖd uÏü-2A¼+¹¯» £?«[m_³ujA» {Bº¯Õ§2.£Bº-[
ÿu 2 [Õ CdL2.d?u[+« +°aj uÏ wa2Bº {2Bº ü¯Õ2A»[ £Ej+« ³uL¶ ÖzA¼?¢¸»
.Ö±ĀBº +°A -N ¯C dØ2 +°+°» CdC dsÐO uÏ¯¢+« m´»W 2] 1a£ zBý.»C d W ³uL¶
IagdmC£a´Ö d uÏü.»az2.£Bº[ 2m4³uÕ 2.£H
I-SERVE 12
IagdmCd¬iXL\ .£y+°A¼µÓaAÉ¼´{mCdü P® ü Ø ³Ía2¢+« .£ya1a£ zBº
m´Xa¹([C£Ø©Ā2´vLs.»¯+[ AÿØ³u2 al°ûCd2mBý4rLA¼4Ù|a {2Býa£>Ø Ø ³Ía£¢¸
W+°`±Â2A¼Cd {2B»£BºA»[Td 2¢uAÿ¼ØCd¾´#§+»£Bº+rA¼-´?«+«3- ¯a
a£qA¼ AÿØ³u2ÿ¢>£¬iCda£CdCd zjüC¹+°ü¯Õ-BºT¢+«±paz»#-ÿuØ¯2.»¯Õ ¯s
{2B»£BºT\H¯ d 2C£TmCdüC¹/u¸¯24r4Bº´{Cd {2B»£Bº
:u+Nta¹$ü4Bý.£aza£ zBý+«»ÅÓ¡®[2BazÿªaCdBº-´{Bº´{Bº»
:2?«+« ±paz ¯s {2B»£BºT\H z4Ùa-ÖAÿ¼Ø¢» {2# {2B»£aA¼µÓaAÉ¼Bý+«
´Õü¸ü-Dÿ N¤[.dµ+°£L d¯Ă]AÖi£CdÐa4r¾´R®.» ¯su42Bº-[´Õ¯s {2B»N3
Td» 2mCdüC¹.dLy¯s {2B»£Bº
:u {2Bº4r a£ zBº m+° 24r m±ĀCd¦+rü a£>¯ÿªül°× a£ Bº2 Cd\Ù2.»µBº Cd zjüC¹
3#üCd\Ù2.»µBº [Õ ]+«±pCd£Bº±ĀH±pCd£Bº=´{Bº.d¯Õ£Cd4N¢.Ö2´l°×
.ÖazØ¾´#§+[8A¹3¢]¯s {2B»£Bº ¯ l°×ü_X ü4r+rü+°C£ØüIay+2?uBº:Cd[
´L¯ÕgX .d¯Õ A¼µÓaAÉ¼Bº 4]y 4]y -Bý|4£Bº =[ Āa¸ -Bý\£ 8J qA¼»£Bº a£ zBº
-2Cd+° £8J.Ö´BºA¼µÓaAÉ¼Bº WB ýk¯2mŃ2.£Bº WB ºa£ zBýk ´LMH2]A¼µÓaAÉ¼Býk
TBý4r´ÕH]
4´£ÅÓ®l°×-üÖTdü ü¸+¹´ a£A¼¯2C¹ a£A¼¯< a£A¼

A¼¦< a£A¼ 1a£ zBº ³ÍCdjBº -Cd[ N4ül°× 4´ +ra`» {2#2Nff -£Bº '
#üC¹A¼µÓaAÉ¼Bý+« +CdsN4ü´#§+2Na£>ÿª 2¢= L+¯2C¹24rqA¼ a£ zBºa¹$
a¹$+]+«±pCd» {£Bº
:2Cd¢;+°a¹$ _bq[´ÕBº4u4rTµÐTmCd ³uL¶ vBý´BÃBº3d ¯s»
Cdd4a+ `° +¹¯2-4r ³Ía£+°¯üC¹dzA¼¤2.» ¯2A¼+¹¯2a£ zBýk CdC¹´2´Õ2.d £Bº
A¼µÓaAÉ¼Bº8¹ 2+°ü¾´?«§ Cd´Õ2.d+¹£ü[.dµBº+rKTµÐTmCdBº 2Bý´BÃBº
´L¯ÕgX¢[Im Cd4Ls2] W ³uL¶ ¢+°Ø2.»¯+[TµÐTmCdBº+¹L#¸4ra£ zBýk
´2´Õ2.d [A¼µÓaAÉ¼Bý+« .dy ¬±ĀBº-´{BºA¼µÓaAÉ¼BºC»a+[a£ ü+°jüI¯l°×a j[
;+° ´L.£al°×Býk ´2±ĀBº
ÖR®´L.£al°×Bº;+°B»XL\ ]y:u.Ö±ĀBº
³Ía£ uJ-ubaz´L¯ÕgX8T?¢
|+J -ag2 +r #2 qA¼ J £4ra ´Õü¯s£a2B -2!q +r ¯´{ Ās2?uBº +r ¯´{
a£2?uBº Öz IagdmCdül°× ±paz ]yA¼4Ùa2S J -ubaz ´L¯ÕXg V TBºaÃ 2 4r
{2N¯2AÿØ 2A¼» ¯L4r.ÖdØ#2qA¼8Öi£ Tu¯ ¯s {ü.d ¯s 8Bº¯s£Bº'
¯0uüK3ÿu¯ ¯0uüK'ÿ¢4rüÖ$¢´Bº A¼tKTmCdül°×Á»Á» ¢Nÿ¯s£Bº.»X¢
=2Cd {2!q -2Cd d.dl°×ül°×A2.» ¯¯s£Bº 2]mu³uj`¹Cds zü= wai£+°[´Õ ¯s '
m´´2.d 2C£µÓÐa 2#´+´° +r {ÐCd£Bº- j£_2Aÿ¼ {ü2!q 2Bý´BºCd£Bº
'd.d¯Õ'dCd zjÅÓ¡®ü+°j`µÓmCd´Ëzül°ûB'dl°×+°ü4rCdd a {Cd£a
³Ía£ uDBºÃH:u Nq ¯s uÿª2qA¼= wai£ 2] ³Íÿu {Býk ´#§+[DBºÃHu4
.»az2.d+¹2Býff
I-SERVE 13
´L.£a+°Bº.Ö´Õ #üTµÐTmCdBºl°ûBT£Bº3d4?«§4r3¢]2]
A¼µÓaA É
:A¼2C£¯Ð.dyāÖÖia£4Ø2 ü¸ +°H\´Lù »4rK- uÏ2+rA¼a£ zBýk :+°Bºl×° a´Õ2.d
-Cd[ ¯2µÓdüK » A¼a2 .»Ās -Cd[+« -<2B2A¼2 m±Ā´Õs¯s2Nff -£Bº -N T[
A¼µÓaAÉ¼BºmÍ³ÍL[´2±ĀBº+rK:2Cd¢a£ zB» -ü¸2CdA¼a2¢+°[´Õ2.£Bº
]y a£ zBº m+° 2 Cd´2l°×B ¾Á¼tü2A¼L+ Āa£ü .»µBº A¼µÓaAÉ¼Bº a£ zBýk
Å¢® l°ûa¹y¬#§+[
£d£ {Ð T»+«T +rK CÖHTCdl×° £Bý u4r ¯ +°¢¸ü

á.d+2#£ { ¯¢¯ ¯ØüCdüÖXsC» Cd\¾Á¼tüC¹.dLy2.£H-2C»4rK+°¢¸ü´Bý
-T»+« u4rm´ Ls ¯s 3Á¼q ¯2ÿªTĀsazff-£Bº W TµÐTmCdHA¼taA¼µÓaAÉ¼Bý+« C£s¯
´H+raTµÐTmCdBºa£ zBýk L2Cd4]y4]ym´µÓü»d Ā4rBº
-´{Bº1a£ zBº[#§LyCd ¯¢[+°¢¸u[ Ø+°2s .»µBº
³uV¶»Ö u>[j2.£¹
£l°×CÖHdA¼´{?«§´{?«2S¾Á¼t£ÅÓ¡®»L-ü£!q̧»ay+££ÅÓ¡®.dNT2].dA¼ {q
.dN£ 3 Cda£Cd ¢+° 2C£ XL4r Iagd mCdü .»µ :u .dA¼ {ü .dNT +Qt
¢+r[.d¯Õ+Qt'UTCd28T?¢£l°×oXs4r-ag2+r #2qA¼'¢+°2¢m´X£Bº
¯<2+¹¯» Ö2á£¸BºCd£Bº4?«§4r ?u¸BýC»'¯0uü+¹¯2Ö2á£¸!qUTCd2:A»m´´2.d2
+«2£»A¼2_Cd¯<2»d2¯2Āa¯2CdX¦,
udC» Cd»¢+¹mTdC»>£d.d,,Öim´¯µ¢¸
¯<2¯<2-2?ua8T#dØ¯<2"'m´´2.d2¢m´X£Bº´{BºCd£Bº=2A¼l°×
´{BºCd£Bº".£ ?u[+«´{BºCd£Bº=2A¼l°×.d¯s£Bº" P®´{#§?u[+«.d¯s£Bº'm´´2.d
dmCd¢:2Cd+°2!qĀa2£|+J+°[´Õ2.dBº2qA¼:u2?«¢+°2¢»+°a£$+2#£
= Bºa£$"= Bý+«a£$"
+«2»a£ qØ+«2ÿ¢w4i¦+¹³u2+« A¼ 4Cd,
d[jAÉÖiØ£¯sCd[jAÉØ+°¯Ø£ +« 4Cd,,Öim´¯µ¢¸

'a£>Ø2 ü¸£l°×m´Ö>28T?«"a£>ÿ¢4rü=l°× 2?ua£"=2A¼l°×3ÿ¢4rü"

-¯ü»Ö L["'m´´2 .d2= a"»TAÉØ"'m´´2 .d2TAÉØ"':A¼Lt ¢8;+°?« TAÉØ¼
-az£´ËHCd2;+°!q8NTAÉ¹ØA[TAÉ¼Ø4r» {2BºK2BýTAÉ¼Ø-azA[ ü¸ aw 2Bº A[+«
uÿª28T?«"§28T?«"

»» TAÉ¼Ø -2?ua£" TAÉ¼Ø -az £Bý+« a£ uØq2A¼l°×" µÓVa Ö2A¼l°×" m´´2 .d»
TAÉ¼Ø2?ua£" ' TAÉØ m´´2.d2¢[ TAÉØ ¯0uü+¹¯2 » Ö2#´B# º 2 A»[+«" +°+° )
³uV¶=[a+rü4r.d¯Õ££l°×'m´´2.d2¢Āa24ü ¯s»+°[´Õ2.d#2qA¼=BL¢
Bý.»u#ĀL+Cds¢A¼a´{=2Bº {ü.d¯ÕA¼ü»3µÓC¹á4üIĀsBº=2Cd+rü2
IĀsBº" m+° 24r £Bý|+ -ag {Cd2N :+° +°ÅÓ®l°× =A¼a4r ³ÍA¼ü 2?«T +°[´Õ2]£
£?«+¹¯2á4ü¾´#§Bºm´¯sCd2£´L¯ÕgX-u|4 {2N

:2Cd+ 'm´´2 .d2¢´{!qA§ Ö a".d.y» AÖ a"£l°×.dBº4r+[Áa£gü+2Cd+rü2

+°[´Õ2.dB2º 3Cda £Cd+°[´Õ2.dl×° 2B±p Bº2'wa2B» {£az'm´´2.d2¢:2Cdl×° T2]
= Bº´{#§Bº2qA¼= Bº.£ Bº2qA¼
I-SERVE 14

L»m_X+«q£"»»+rA¼¢+°2¢m_X+« {£ +»£L´L¯ÕgX-2C£:2C»

-.»Cd£: >£¦´ Öi¦m±Āù£ Dÿ¦
Aÿ¼Ð2Cd¦¯2¯ÕgC£ Øag2dAÉ+.d+°»` ¦,,Öim´¯µ¢¸

8T?u ¯ÕgX -2?ua£" -BºT¢ ÖA¼a .Ö#¸£az 3 ÖA¼a o24¢¸ +[ zNL
´\uaz 3 ´4ÅÓ®¢+« ³uÄa 4rH oa_Bý2N -u 4rH oa_B» ¯L+« o24ü2] +.d
+.d » µÓ_t2_d#l°× ]y2N3ÖA¼ao24üµÓutül°×=2Cd -a2g {2A¹' {ü
´H+| #ül°û-2C»-ag2 {2N3ÖA¼ao24ü¢+«4rHA¼L!q¸' {üµÓVa£ü¢+«
m±Ā`£dz {A¼aC¹2NA[C¹Jal°ûBÖA¼ao24u¸4r»Aÿ¼Ð[.»¯s£a'A¼Ðül°×
-ag»T?«"

³uV¶'¢+°´{ ´L¯ÕgX[.dBº4r£l°×+°Å®Ó ¢KÅÓ¡®42Cd¢8Bº´{ z2.d+¯s£az

-az£»8Bý ¯s:2?¢¸4¹ü- {Cd2A¼[¾í+« 8Bº #2qA¼
[>¢+°ÿªdA» 4üAb2a¹NTffÖim´¯µ¢¸
-['TAÿ¼24rm±Āa2Dÿ2]1a£ zBºCdm´´2.£2C£8TAÿ¼24r´LMü.»µB¹
m´´2.d2¢[m´XmÁÿ ¯s {4L2]Cdl°×8a+°ÖTµ}¸`+°H\2A¹- K-2µü£V4r
T L2.£Bº
Ö4£W m42AÉ¼2¢;+° ÿu42-2C£'1a£ Öia£4Ø ak|+T[Ö\2.£am´X
Td[-»+°+¹ù¢¸´LMH2]TĀsa24rT L2.d#»Ö4£W2¢[mĆ»Ø+°Cd -2A¼ q̧
'm42AÉ¼2¢-»+° .¹#¸´{a+«su4r+°[´Õ¯s2N
m42AÉ¼Tÿu4 züT a`
'm42AÉ¼2ÖzCds2»üµ¢¸+rü[:N a|+.Ö´{+£2-¯üa£ d`2+°2!q a¹

»üµ¢¸+rü=l°× #:2Cd?« T´{üÖ'm42AÉ[£Ej+« ³uL¶3am´+a° ùü4r
TÿOª 2.£Bº J?«¢ ÖzA¼?« m´+a° ` 2 á
Öia£4Ø m´+°a`2ff »ÅÓ® 1a£ zBý+« +°H\

Öia£4rØ[T´{ü24r'm´+°a`2¢T L2.£a3Cda£Xm´+°a`2 á
z zl°× Ø ³Ía
m´+°a`2ffQ[¢ z zl°× {l°× {2Bº ü¯ÕĀAÿ¼¯2´Xs[4LyTĀsa24r.dLy2.£aQ[¢»
Ö+°2+¹¯Ö´{am´dCd2.ÖdØu"-+°|a¸A"f-[T.£a`.»¯Õ´{am´d Cd2.Öd ØH
-[¯ÕA¤2Cd2.»µa3Cda£Xm´+°a`2 á
/CdXsm´+°a`2ffQ[¢+°[´Õ2.»'m´´2 .£[+«
/CdXs {A"qA"-» T.£a`.»µa3¾íN
¯ÕgXm´+°a`2ffQ[¢>4CdsÖz+°¯ÕgX[
T L2.£Bº3¾íN
/´µÓ m´+°a`2ffQ[¢ uÏ2AÐa£m´´2.¹´µÓ 2+°H\2.»TAÿ£ü

T L2.£a]#§] LN
[a£Ð`m´+°a`2ff:N.£u¾Á¼tNQ[[wa2Bºÿu4rü4rTÿªO2.£a
´va£Ðag2/Cdsa£ag2-[[a£Ð`2-2!q Ö+°2Ö+°m±Ā´Õs[4LyQ[¢l°ûü2+°24r
.dLy2.£a
ÖzA¼#Öia£4Øm´+°a`2.Ö±ĀaÖia£4Ø+°H\C»» Ö+°2+r£ü» ´#§A¼ü+°ü4Cd2N
'Ö+°+r2+° ´|a z zl°×CdÐ2-2A¼+°» z zl°× Ø ³Ía£[wa2Bº m´+°a`24r¾´?u§a'
I-SERVE 15
+°[´Õ2.»m´´2.£[+«/CdXs {2A"¯ÕgX {2A" {2!q3/CdXs=# 2?«N"3¯ÕgX=# 2?«N"
-»Tdü[4ÙC»HC»'m´´2.d2Öz+° ü¯Ða´2CÖü¯2s N-2A¼+| z zl°× m´+a° `
2
Cda £Cd/CdXsm´+°aù[¯ÕgXm´+°aù[ {2.£a
'm´´2.£[´LMH ¯s.£ü:2|+J.Öd Ø+°a| ¸A¼|+ ü2´LMH ¯s.£ü'm´´2.d2
/´µTÓ 2]±pCd2N:N=+°Bº /´µTÓ ps2A¹3Āg2 ´|aá Cdj-2A¼|+£üÙ m´+°a`2
á/´µÓ m´+°a`2A¼µÓØ Ö'm´´2.d2/´µÓT ¯s 8T>a4Cd2N"'m´´2.d2
A»[d2A¼ /´µÓT2]2A¹ -N T4üCd2N /A³ua`l°× ¯ zmA¼2¢ ;+° -ü q]2N -ü
q]2N {2N -+» ¢´q -N /´µÓT2]2N -N =+°Bº /´µTÓ 2]2N" ¯ zmA¼2¢
/´µÓT2]2N-u|4'm´´2.d 2C£32A¼a´ÕÖá Cdj¢/´µÓTps2N'¯ÕgX ´|a
[a£Ð`2:A»]#§] L¯ÕgX-2A¼|+]#§] Lm´+a° `2 á[a£Ð`m´+°a`2
Öia£4Ø¯Ða´T.£a`
' TAÿ¼Ö m´ùR+°C¹ £Ej+« ³uL¶ Ö4£W©Ā[ l°× /Á»W¯s£Bº :2A¼¢

:´{Bº 2Öia£4Øm´+°a`2¢ {£2'»A2CdTA¼ØÖzC£s[+« ü¯s2ÿª2Öia£4Ø»+°+°
1a£ zBý+«+°H\Öia£4Ø »[TCds2C¹£Ej+« ³uL¶Öia£4Ø¯Ða±Ā[´L´vak24r z2A¼
´L]»¯s£Bº
Öia£4Ø2-2!q8T?«"a£4 z-2!qm ´ A[+« ØX|a+°ÖNTa£42Ta£4»Öia£4Ø2
m ´ l°× ØX|a+°ÖNA»Ð»+°A+°+°Ta£4 2!qA»Ð»£":+°B».£u 2N´´{¢+rü
»¯s {2?ua +2A¼a ÿuaØ A»ÐÕ2] -A» Öia£4Ø +[ 3 +¹´2C¹ ¬ia£4¢¸ +°ü¯s
{2?ua -u|4 +2A¼a JA¼´B» A¼¦0uü á2á Cd#§+¹q+° 3 A¼¦<ÿua2 q¸ ¬ia£4¢¸
+°ü¯s {2?ua L+2A¼a
Ö+° »N8A¹4´ÁT¼ {A¼#+°#§l°×ÿuaØ Nq ¯s3

ÁT¼ Aal°×Cd2A¼#ff -[ T[ -C£ØµÓ ü¸ ¬ia£4¢¸ +°ü¯s {2?ua :u2?«T 8J l°ûB
Öia£4Ø2 +r {=2A¼l°× +r {"ÿuaØ JA¼ +¹´2C¹¯2£Ø¯2 ´{.dy+£Bº+¹´2 .du¸a4r»
P®¯2ĀL- {C£BºA¼¦<2 ü¸¯2£Ø¯2´{.dy+£Bº P®¯0uü+°ü44r»£?«d2A¼
aT¯s {2?uBºÁ¼TJA¼3µÓ´Bý¯2£Ø¯2´{.dy+»£Bý+«Á¼TJA¼m ´ ±pqA¼[¯§24r
+°[´Õ¯s» {2N+°A-2A¼ ü¸:N8JÖia£4Ø2+r {
¯NÐ.£a`
CdCdsÐ´LMü ü¸'m´´2.d2-¯Õga K-[CdØ K4Ls2´{+°ü4rH:N+°H4r+°Cd +

'm´´2 .£[+¯2_2Aÿ2¼ 8T#»T.£a`Cd¢Cd+| >a4rH:?«§¯NÐ.£a` ü¸'m´´2 .d2¢[
m´XÁag2JA-£¯+«s 8aBH:?«§ ¯NÐ.£a`>[CdÖ-£¯+«s ´|aÖia£4Ø2T.£a` ü¸
82 >a4Cd2N" z2A¼4r m´´2.d2-µµÓÐCd2 -[[a£ga` - {Cd2NµµÓÐCdÖC» -44r+°
{2Cd+r2J?«¢ 2]£?«[-ÿªT2.da£A" [Õ+«:u2?«3µÓ+°ü4#2¯³u >2+rK
I-SERVE 16
' A¼µÓØ Áa£gü¢ [>24r 2]T -+¹A¼4Ù á£a£gü {£d" q£" ' Td 2
C»üy+»2A¼+¹¯2T.£a`+r ü¯Õ ¯s2N
'B2+°Xa4Bº2C£A»[+°2B"m±Ā´2]+°Tdü¢
8J 2]T+r {-[.Ö±Āü»4rJ/A»µt ØÓ 2"3 #;+° #¢¯?«4r.Ö¾´dØa£A"ff
-2?u|aÖ;+°a.Ö´Bº2¯ ¯Ø+rA¼K³uA¼d2Kl°×8T.Ö´{ C¹2N-»N¯ ¯ØK
³uA¼d 2Kl°×¯wai #.Ö±Āü2!qA[.»Cd¯NÐ.£a`.»az2.£H
¯NÐ.£a`-2!q8T?«"¢+°2¢m´X ¯s {¢+2Cd 2] {2#2N+2Cd.ÖBº
{2#2N;+° A¼Õ§¢;+° a+°2 2] {2#2N a+° A¼Õ§¢ a+° a+°2.ÖBº {2#2N
¢+°A¼Õ§¢ 2.d ¯A¼§üKá¯a2Ā ´+«+rq-u2#´{BºJ?«¢8N[>Ö 2]"
8N[>Ö.ÖBº" 2:´{Bº¢+r[á agA¼Õ§C¹´LMü.»¯s£2+°+°á ag¯ÕN¤+«
-l°ûüÖA»[>Ö 2]-u+r[N[>Ö.ÖBº :u2?« 2].ÖBº üT.£L2.»2A¼l°×
TAÿ28T?«"3TAÿ2Ā Øül°×-2A¼#2+2.Ö2+°2§ 4+°» /Cds {BÖi 1a£ zBý¢
3T.£aÀÿa8TAÿ¼24r+Ā\2A¹A[[3A¼ac24r.d´Õ¯s£Bº£Ej+« ³uL¶-2A¼+°»
Ö4£W2¢[ Öz?«§ÖzA¼?«AÖi Öai £4Ø m´+°a`2¢ 1a£ zBý Öia£4Ø TAÿ£[ ¯aÙ¢
ÖzA¼ü¾´?«§-+°Bý2]ÖzCds2¯aÙü¢-2µü£V4r Lk2.dB2º >L\2N
¯2Á¼
¯aÙ¢6µÓÐa£Ø[4L2]-4r¯2Á¼ü4L2]1a£ zBº=uTSa`.»µB¹
Lk2.£aQ[¢1a£ zBº¯2Á¼ a£+°B±p+°Bwa2Bºl°ûBA¼¦0uül°×| ³uCd»-[[a´Õ2.£Bº
Bº_bA.dl°×£m´ A¼» <ay¾´?«§£m´ A¼» -£Bº6µÓÐaØ2¢ {A¹©Āü¯ a4r
+¹ù¢¸2]´LMH2].Ö±ĀBº] L+«Āa24r
1¯Ă0udÿª4
A¼¦0uÖ ³Õu aC¤ » Öim´¯µ¢¸
-[C»uyBº-2!q'¯2Á¼ ü¸+°K¯2+«+¯° <2l°ûBqA¼+°+°Q[ ü¸[a2Cda2
A¼¦<»0ud2-[C»uyBº
'TAÿ¼24r¢+°2¢[£ØÖ³u2+°H\2.»-2µü;++°?«4rI¯+[£?«[TTAÿ¼
+¹ùü¢2]1a£ zBºTµ}¸ 2Õ ]TAÿ£[£Ej+« ³uL¶+°TC£ d24r'3AÿØdü¢TĀsa2 4r
Lk2] {´?«+ 2|a0u mCd24rT.£a`.»¯+2#±pCd£2+°+°'Td ü
¯2m4³u24r mCd» .Ö´{+2#£2
3dzØ2
¯2Á¼Cda£Cd¢l°×ül°×3+°L¶2.»N3dzØ2m´X£Bý+ Qae+rü2UT2] {2Bü[

+¹L+° {2#2N-azC» Qae+rü2_X+« {2Bý ´Ëü»T?«"3 #8Ö4rKm´X£BºC£
Qa+e rü2_X+« {2?u[;+° j+°2C¹ {2?uBº3 j+°2C¹»=¹´ü.»¯s {2?uBº
.»¯Õ.»¯Õ A¼¦0u[¾´2.d+2# {2?uBº
I-SERVE 17
ÿua¹T»+« µcm¯s2ÿua¹ uÏ2.da£\`¦,
-µs¯Ø ¹ÿua¹ÿua¹£CdjTA¹ ´{¦,,Öim´¯µ¢¸
³uV¶ [Õ UT2]82.»ĀsBº ".£uµmĀsü.dA¼ {C£Bº+2A¼L+«=2Cd .dNT£
m42AÉü+°2a¨¯g2- {C£az+rK3 uÏ2 2#´#§A¼-u2?«£Bý+« .dNTµmĀsüKÖXs
+°!¬§üÖ´{u4r_a {4rCddaÁC£az=´?«+°´{Bº.dNTµmĀsü L]±pl°×2B {2BºBº2
+¹¯2 P® P®a+2# {2BºBº»£Bý+«¯L±pCd2N;+°»ÅÓ+rpsl°ûps 2#_?«§£'
uÏ2 ü¸£l°×3uÿ2ª +°ü4rH'uÿ2ª +°ü4rH-[£Bý+« ;+°!q3µÓ4r {2#2N-u2?«
3µáBý+«
»:2Cd uÏ2¯2±ĀN2.£A[+« Cd\m´X´Ëü2a£qA¼ff-[;+°!q Cd´4r

{2#2N-2A¼ ü¸£Bý uÏ»£BýÖXsÿuaÖl°ûay2#2NQ[ ü¸¾í£R®A¼Lt +-4r
µmĀsü+°2a¨C£´?«§£Bý++2Cdµm¯s uÏ2±Â2N£Bý+ :A¼Lt +l°ûB µc2Xql×° 2B
±pCd2Nµ2Xq[ ¯Ă´{2BºÖzü]- d 2 2?«N-N=´{Bº-+°aq[-2Cd
±Â2Cdq[ 3¢.dü.»¯s2N +°+°£Bý ¯Ă£Bý+« ÿua2- {Cd2N '42A¼a4¹µÓ2
-2C£ =2A¼l°× ]y2A¼2!qC£Ö a¹ £Bý+« CÖHdA¼ =2A¼+¹¯2' µmĀsü .dA¼ {Cd£B¹
=2A¼+¹¯2 ' 3µÓü ¾´2.d+2#£B¹ =2A¼+¹¯2 ' 3¢.dü .»¯s £B¹ :A»Q £Bý+«
CÖHdA¼-2A¼|+£Bº.» ¯m´X´K£Bý+« ÿua»- {Cd2N-2!qÖzCd2s JA¼£BýµÓVa»
£Bý+« ÿua2-az±pCd2N+°+°) ³uV¶'µÓVa£[[ü¬!q§3dzØ2 ü¸m´Ö >28T?«"
-['TAÿ¼24r1a£ zBº {ül°×3dzØ2¾í 4ü3µÓTµ}¸`.»¯Õ-N[ĀĂa [
[a´Õ2.£Bº
-³u2+ra2
3¾ím´+°a`2¢1a£ zBº-³u2+ra24L2]Tµ}¸`.»µBº-³u2+ra2wa2Bºa+rü
£?«¢;+°?« -2A¼L+CÖH¯Õ2A»»[2Cd4´£Býk -[-+¹ #2:N-2A¼L+C»H¯Õ-³u2+ra2
A[+« l°ûB üÖ a¹ -³u2+ra2 {2N 'A»³u» » -+» -³u2+ra2 Q[ q¸
{ü=¹´Ë¢a+°C£Øü.»¯s£a
:N {ül°×Qae+rüµÓmCd {:N [Õ+«¯ C£_N¤ql°×2B.»¯s2N-2!q= LK
CdC¹¯ 24rÿuT2.dKdA¼-2A¼ q¸3 [Õ+« µ2XT4üA¼ [Õm´´2.d2¢[U {ü2C£
Cdu2?«£|a-+¹Bº-u-+[ {2!q3U {ül°×l°ûBCdu4r»+°§¯0uü {2?ud[
m4³Õu2´{ ¯s2N3m4³Õu2´{a£l°×2B-BºÃ´B»A» -³u2+ra23m4³Õu2´{Cü\±paz [Õ
Cd+°2!qCdl°× U {ü´ÀBýĀsBº'´ÀBº ü¸Cdl°×¯<2+°ü4Cd2A¼[mÿªTĀsBº+rKA[ ü¸
C£C£H+° ¯<» +°ü4Cd2N Cd´ÕC» áØ Ā2¢ A¼¦<» -Cd[+« üDÿ¯2s N :+° Cd+°2!q
_ü 2Cd¬iU {üCd+r+r_?«§£L[_#§¢»¯+[£LAÐa£l°ûB¯<2±Â2Aü[
.dĀsBº -N l°ûB -+#¸ Öa»a+° ] al°× A¼¦<» T4üCd2N +°+° :Cda U {ü
Cd+°2!q =l°× £a+£ Cdl°× £a+£ T\qN A¼¦<» :u2?« -¯ CdÐ A¼Õ§+«
ü+ra`28T#dØ-2!q-N-³u2+ra»
I-SERVE 18
+°+°) ³uL¶'Td 2¢µÓØ£N-azA¼B¤ » ¯d»Ö-[´Õps2N
=2A¼+°2!q -CdBº .» ¯ µÓØ£Bº2 dz+«sdz+°s24r q+°±paz£ -CdBº U {ü2A¼L´?u¸ ¯ C£
ÿu 2¾´2.d+¹ [¢Nÿ¯s£Bº-[U {üCd C¹Ā?«» -[ÿuT2.d 2#£Bº'¢Aÿ¼
u42N) ³uV¶:uA¼¦0uül°× ³uCdÖi'-³u2+ra2l°ûB3 L2]2N+rK»
£T».d £_ü2 ü¸ A[[A¼a24rC¹¯Õ±Ā|a¯s £
£³u2a£Ö»£2.ÿ£ÿu».d» ¦,
µ2Cd3¯ÕCdT.£yāTĀÐCdjK O¹dAÉ,,Öim´¯µ¢¸
-2A¼ ü¸) ³uV¶»a£ zBýk+rA¼£l°×8+¹L+°üq {£ ¯Ă¢8ÿu£ü
q {»= a¹£l°×¯L4rCÖHd+°±paz£3A¼¤£Nu4r»l°ûBU {ü2A¼a £u2?«£|a
= a=l°×£qA¼= aCdl°×£qA¼-[ÿuT¯s= LJAÖiaÿu 2ql°×2Bm´µ2Cd24r
{2Bü[m´dCd2.»¯s£
³uV¶A¼B¤ ý u4r¯aÐ ¯ C£ÿu .»¯Õ CdAtÐa£-³u2+ra£[¯2´vak24rCü\2.d+£
l°ûB»Ö a¹£l°×¯L4rCÖHdBº2qA¼'- uÏ2 ü¸£l°×A¼¦<2+°ü4C¹2N+°+°£l°×
8T¢Aÿ¼.»d ¢J|a[akaz2.d2BýCd\¢Aÿ¼ .Öd Ø2Bý
4 [+°
:+°Bº _A¼B¤ ý m´¯+ s« ]y2N+°+°'m42AÉ¼ a.d A¼¤ Cd £Ø´Õs Cda£Cd >L\2A¼[
+2A¼a-+2# {2?ua-u2?«£aCÖü¯+¹ ü¯ÕTd» 2!qµÓ¡A¹¤A¼´{mCdBÖi
_A¼¤ÿª4£Bº ¢Nÿ2] ÿu£üK -dC¹ +Cds4r ´{?«§ T +r { -u2?« ÿu£ü Cdl°×
z2A» =2C¹+rü24r {£d[_A¼¤ÿª4£B» ¯Ðd24r.Ö±ĀBº-azC» 3ÿu£ü3d
Tµ}24rm´.£a2.»µBº+°+°'£?« ´2BýCdü+2A¼a-T3dC¹» ÖzA¼üdØd[
±Âa±Ā#´Bº Cd£aAÿ¼ j´Õ#+°2¢ uCd+° +°Aü¼É ¢l°ûB:´?«_A¼B¤ +ý « Ö+rü-»+° 2N
A¤.£aØü {£a[¯§ Ö Ā+rØü {£az-2A¼ ü¸ÿA¼¤ ÿu£üm´¯+ s« ]y2Cd mCd2.»Cd
'm42AÉ¼2µÓ¡A¹¤A¼_A¼¤BýCda£ÐXA»-#2Cd4A¼1a£ zBý+rü2¢l°ûB-u2?«ÿu£ü+[
{£az£?«¢¯ C£ÿu 2 mCd2u42A¼[1a£ zBº:+°BºÖ.dy+2#£Bº-[ 2
m4³uÕ 2.£H
¯Ă
3Cda £Cd ¯aÙ ¢1a£ zBº ¯ĂÖz+°¯Ðÿu£[4L2]T´{ü24rTµ}¸Õ2.£Bº

³uV¶' ¯Ă+7al×° +°+¾Á¼t C»BqA¼ 7al°×+°u|4' ¯Ăl°ûB:#2]
-#-#2]:#8A¹4´´[ {#¸ »424rá4üI¯s {2#2NA[+« ´[
qA¼A[á4ül°×´ËHCd qA¼ ¯Ă4I:2C» ³ÍC£j¯Õ2³Í[¢¢¾´#§Bº2=2Cd
+°§Ö' ¯Ă-A¼´{¢¾´#§Bº2-2Cd+°§2
I-SERVE 19
' ¯Ă.» ¯-´+ra£ü¢+°u¸ 4´-´+ra28T#2!q-[µÓVa£ü¢;|+
á Cdj £Ø´Õ2] {£Bº[ -N ;´{+¹KdA¼ =´?«+´° { # ÿqA¼A¼Õ§[ CÖ]y ÖXs aA¼tCd
{2#2N'ÿqA¼A¼Õ§ ü¸A¼¦<2CdÁ¼[»CÖü¯+£[:N a|+ T.»µ+°A'
¯ĂĀ Ø24r-ü£#m´+ra24rBº¯s {2#2N+rK;+° +Cds 3µÓ .d´Õ2.£ 2!q
.£ü »ÅÓ® Cda_Bý .»¯s ¯s 2] -ü£#¸ +°`2¢ a]±pCd2N ¯ zmA¼ 2C£
C£|4d .dy»aáÐC£[¾´+°H2]ÖXs+«=Cds+¹ .dyÿª4ÿª4r 2B»[´{T24 .dy+rK
' ¯Ă[m4³uÕ 2.dBº2 mCd2ĀAÿ¼Ø2+rA¼
']C£s[[m4³Õu2.£ü[-2Cd´#§A¼ü=2A¼l°×-2?u»Ö"£l°×.dBº4r.dBº4r'
>4CdsÖzC£s[+-4r'>4Cds¢/2B»Áa£gü[?«+ ¯Ă+ra`2-[´Õps2N
]Cds2+ra` a£g£2Cd¯Õj¯X>4mCdsd,
Cd¯j+`q>4C+`2Cd]y+«CĂd Ø2m´dCdCd¦,,
Öim´¯µ¢¸
- {A¼µÓØ Áa£gü[?«+ +ra`2' ¯Ă ¯Ă´[.»¯s {2!q»'
Bº¢+rü {2?uaz3 ¯Ă+`«2]±pC»'>4Cds 4B+`«2]±pCd2N:2A¼l°×
¯´Õs - ¯g 2][A¼ac2+°+°=2Cd m´dCdÖ£.»¯Õ>4Cds ÖzC£s[+« üÖ'
¯Ăl°×m´X {Bº]+«CĂd .»¯+[Ia£H
Cdk
Cdk -2!q -2Cdq[-C£ØµÓ ¯aÙ ¢1a£ zBºQ[Tµ}¸Õ¯s£Bº ¯ĂCdk

Öz4Bº¾´Åu®üu2?« [Ö+°?«¯aÙ¢1a£ zBº;+°ĀL.Ö±ĀBº=2A¼+°2!q£?«¯2_2Aÿ¼2
-2Cd¯[³ÕuCdÖ N:´{Bºa£ zBº:u-2#£Bº
³uV¶Cdk -»N;+°S+°?« a£mX 2?«NS+°?« a£mX zü+°Å¡Ó ®+° ´¯2s NCdüm+«2A¼ü4r
»Åu®B» 4Dbuül°× +°ÅÓ¡® CÖa¯s2N -u|4 ' Cdk -» a£mX T»+r[ +°´Õ»¯Õ a£4A»Ð©Āü»
4Dbuüq´{Cd2N
zK2mA=2Cd _HÖ=AÖi t£ zl°×l°×C£Bº»¯Õ u\C» o2\±paz#¸4r»'
Cdkl °× o2\±pCd£ ' Cdk ü¢ ¯4ùü T4ü KA¼ £L+« aÊC£Ð[
-2#4BºCd2N:N;+° ³Í£ØNÿ 2?«N-[¯0uü8a£#.»¯Õ-2Cd¦´{a2¢¯<24r
l°ûa¹ya£u_-£l°ûa¹yKd+°+raBº {¢¸ áw4Xs¯s2N
¢+°2¢m´X£Bº3a¹4Ø2+¹¯2Cd³uCd³uuBý±pCd {2?uBº:Nl°ûBCdkÖz+°
+ra£Øü¢;+°!q3BºA[+¹¯2´B»Cdkl°ûB:# 2?«A»
a¹4rLs a24£Cd©Āk 42Fÿa ´Õ ,
/C£sC£2d£sØµÓ¡¯a£Ø2µÓ :£2_>,,Öim´¯µ¢¸
-´?«A+r =2C¹ 42Fÿa24r {2B» [Õ l°ûB 3a¹4Ø2 .ÖBý±paz2A¼2!q Öü¸+«u_Bý
I-SERVE 20
ÖüÖu¢C£Bº-u|4=2C¹/CdBý4r+°[´Õ2] Ø+«s3BºA[Ö$¢´B»¯L+«¹a3 H2]
A[ z2A¼Öü¸+«u´Bý±pC£Bº£Bº»a4QÿaBÖi£¯|a-K.dNTm±Ā$ÏBÖi£¯|a-LJa
ÿªd2+°aBÖi£¯|aCdk Cdü.dl°×2!q£Býk [T2¢4BýÃá+°7A»¯Õ#¸7A»¯s2N
³uV¶Cdk ;+°£ØNÿ-[:N a+| .Ö±Ā:N ü£ØNÿ+rA¼ µÓ]£ØNÿ
µÓ]£ØNÿ+« 2A¼»¯Õ +Qt ¾á4Cd2N-2A¼+| A[+« 2A¼üÖdØ A¼tKA[ #
L]±pC»-A»Cd\Ù±pCd2A¼KÖiA¼Øü.Ö´{Cd {2?ua'Cdk´L¯ÕgXl°ûB-2C»
Cd©ĀkT´Ë ]+r 2mCd¦,
]2C£C£Ø4¹³Õu+°AØ¼É C»,,Öim´¯µ¢¸
µÓ]£ØNÿu4r»Cd©Āk£ØNÿ+«l°ûB;+° 2mCd2 {2N3£ØNÿ+ '£ØNÿ+l°ûB
-A» 2mCd2-A»]2C£C£Ø42-2!qÿ¢4ØTdü¯jL2.dl°×2B {2Bº#2=2A¼+°2!q"
Td¯ja`»Cdkl°× a+ra`2
AÿØdC¹Td ´{2¯¦
¯24 ¯sÇ´ udC»
¯24rCdĂ2 udC» +r ¦
-[¾Á¼tü[akaz2.£aTdü4Ly3¢]¯s {2!q£?«JA¼¯242¾á4Cd2N
¯242-2!q ¯³u2¯242 ü¸£?«¾í+¹L+°+°ü4Cd2N-N zNLC»A[ áCdk
A»³u z
:+° ¯a2Ù ¢1a£ zBº µÓVaCCd £sÐ[4LyTµ}¸ `.»¯s£Bº3µÓ´[+«a£A¼[

.Ö ´¯Õ£+°µÓVa2JA¼ mĆØ» +°24r3µÓ ´[+«a£A¼[ .Ö´ ü¯Õ ´[qA¼:2+r+2.Ö2Öl°×
ÖRC» {ül°×Cd -dzØ2JA¼ 4üm´ÀX[1a£ zBº ¯aÙ¢» Tµ}¸Õ2].d±ĀBº
3dzØ £µÓVa £:2.dT2.d;+°!q 4A:+° A»³u2JA¼ mĆØ» +°24rTµ}¸`.»dBº2
=2A¼l°×"=2A¼+°2!qU {ül°×µÓVa2JA¼mĆ»Ø+rDÿ 2 {2#2N+r_?«§
U ÿªmA`«´µÓØXff-[ĀÖCd {2N-2!q_X+« {2!q-A¼§2-A»+°ü¯Õ ¯s2N-[

-ag2-Q4r+° ¯0uü[2?«+ µÓVa»3Aÿa2-» ÿu 2>2¢m´_ü24r {2N
m´X£Bý+ µÓVa2JA¼ -Nÿ+° m ´ {2#2N-2A¼ ü¸ 1a£ zBº'µÓVa2CdC£sÐ[4Ly
µ¢¸+r¢¸ mĆØ» +°24r.dLy2.£Bº
Q[¢ {2B» 2]K.ÖBº Kl°ûBT Lc2]] L+«1a£ zBº8 £Bº2!q
¯CCd d ÿª24a+raØá2á£
T>d uCd>d2³ua¨ Xs ,
m´_üA¹TA¼2Cd+°q a2
Cd`T£³u ±p³uØ¯<2¯ÕgCd¦,,Öim´¯µ¢¸
-2!q¢+°2¢-XCdÐa4rW2]±p Bº2-»Td 2¢;+°A[C¹;+°?«±p?«´B »Áa£gü
+[ {£az -# 2?« ±p?«¢ T>d2ĀNÿ2]T +[ {£az /A³ua`l°×Öa´{ü
I-SERVE 21
µÓaC£ü´{»´Ëü42Aÿ¼aÐ4a£üÖzA¼¬iT3+¹ l°×.Ö2A¼C£az£?«JA¼l°ûB±p?.»¯Õ
w4H]Áag2'µÓVa2Q[+«'T>d2=2A¼l°×A¼+« 2A¼2!q3Öa´{üÖzA¼¬i£?«¢»
»A¹©Āü {£Ö3A¹©ĀüC¹±Ā#-2Cd+° £m´_üÖ A¹©ĀüQ2?¢¸ {£az-2A¼ ü¸
) ³uV¶'µÓVa24BýÃ±p.d+°2!q³Àu [»[akd2.»µ
uüØd £ag+rØü
3Cda£Cd 1a£ zBº¯aÙü¢'µÓVa£[+« 4üuüØ2d 2

£ag+°Ø2ÖzA¼¬iTd üKTµÓA¼24rTµ}¸`.»µBº
+2A¼a uuØ ¯g - d+°CÐd 2C¹l°ûBý2N4+°[ajüÖ2A¼[.Ö´{Cd {2?ua L
+2A¼a ´¯Õ´Õü¸ü A» {BýC¹ ¯ [ ±Â2\±pCd {2?ua L +2A¼a ´¯Õ´Õü¸ü .d ¯s
32A¼24r {2#2N-2# {2?ua´¯Õ´Õü¸ü.d ¯s =A¼?«£L+« =u {2#2N"-»N
m´µÓ +rA¼ ´¯ÕCd2¢ U {Bý+« 8 a+° Ö -ÿª X {2#2N -»N z<Ø2 3 A¼Õ§C¹
´LMH2]´{Bº´¯ÕCd2- uÏ£[+«.£2.duØ[+«+r m+¹Aÿül°û[üdÖ {2#2N+°+°
3A¼µÓ¢UT+« ¯<2.£u¯Ðü [1a£ zBº[akaz2.£Bº-2A¼|+3d
µhµi Ó 2ÿ ª d
2Na2ff ¯ µ¢¸ uüØ2 -»N -[ ÿªdül°× [üd2 -[ [akd2 .»µBº
uüØA¼µÓ aCÊ Ðd 23µÓ+«s á£QÿCdÐ23 uÏ2-»A¹©Āül°×[üd2-[3d[a´Õ2.£Bº
-azC»d A¼µÓ .»y¯L+«'A¹©ĀüK=\L±pC£az4A+°+°d 2m´µÓ¯s2
+rl°ûBºA"-»m´µÓ »¯ +[1a£ zBºd 2Td 2¢CdTµ}¸ ` +Ā\2.£Bºd 2¢
-C£ØµÓA»Ð2 A¼ z-¯d4aÐ 2-X+r 2ÖzA¼¬iA¹©ĀüTXJL {2?udK-2A¼ ü¸
3A¼µÓ¢l°ûBUT+«¯<2qA¼K[akd2.»µBº] L4r-u2?«A¹©Āüq[d 2= ÐL+
{2BºA-2!q3+rµÓ2¢-Bº {ü {2Bº#2=2Cd-¯2ÿª Ö-u2?«d 2 {2Bº#24B
-2Cd -¯2ÿª »-[C»Hy»µBº
d 2mÁÿ 24r+r »µ[+« z<ØĀg2'A¼µÓ ¢»m¯Às´{aül°×á¯a3+°a¶`
Im Āgaz¢ {2#2NA[ q̧ £a-»+° ±Âa±Ā#¸ .»¯s {2?ua-2A¼ ü¸ 1a£ zBº'
¯2A¼abā2¢m¯Àsü´#¸´{aül°×4ü3+°a¶`4L2]mĆØ» +°24rTµ}¸ ` .»µBº3AÿØXj+°m42AÉü¢
:um¯Àsm´¯+s« ]y.¹#u¸A[+« 2m¯Às´{aüá¯ a3+°a¶ `Td 24r»-a2g .»¯ +¹£H
-2C» 4rK m¯Às uX [2A¼4r A[[ 2 ÿuT2.da£A¼ uX4r m¯Às[2A¼ -»N ¯ÕA¤2C£[|+
ØX|a+°2ÿ¢4 ¯s {4rm¯Às[A¼Lc2.»#´{Bº mCd» -u2?«[2A¼m´¯+°s Cd2Nÿ¢4 »Nm¯Às
´{aül°×á¯a2;+°L ü¸ ;+°L+« +°ü4Cd2N3AÿØCdjµm¯s2¢ 23ÿ¢4Cdk 4L2.»
.dLy¯s {2?u2 +°+° :u2?« ¯2A¼a£bā¢¸ ]y .dayüK m¯Às ´{aHA¼tL+ ¯ 24r»
-ÐazĀsd[ 2-ag2.»¯+¹£H'.day¢1a£ zBº
3±ĀCda `d CdÐ2+°üØC»|+ ü2m¯Õsd¦¯µ¢¸-[¯ÕA¤2I+°L2.£Bº-2!qm¯Às
´{aü;+°L´#¸ ;+°a -T.£LCda `d Cd+°H2.dl°×2?uaCd´ÕC»[>Öa `d CdÐ2
I-SERVE 22
-+°Bº8JqA¼-[[akaz2.£Bº
3Cda£Cd1a£ zBº£a¤+rØ[4L2]´LMü.»¯Õ:uTµ}¸`.»µBº
-á£Ø´s2³ÕuuüCdÐ2_uX_Xd 2,
d 2.d>a£´µyC ´µÓØ+°aµÓC£2TAÉ¼¦,,
Öim´¯µ¢¸
UTuüØA¼µÓ¢3#üJA¼ 3¯+«sC¹ {2Bý£?« JA¼ :2+r3¯+«s Ial°×2B {¯ d2¢»
d 2 ]y JA¼ ´Bý uuØ[ T2|4¯s2N ' d 2¢ +rÖ´ÿ¢4rü JA¼ 3µÓ :2+r
Ial°×2B»£ag+°Ø2JA¼´Býd £[T2|4¯s2N.dµ£ ³uV¶'uüØd £ag+°Ø
A¼µÓ q ;+°A[JA¼;+°?« =2Cdml°ûa24r Ø ³uL¯s £Ö3Cda £Cd
£a+|¤ aC¤ » ¯³Íff¯

µ¢¸£a¤+°Ø2¢-ÿªT2.» µÓ+«s {2BºA¼+rK+¹L+°ü mCd2¾´L\±pCd {2?uaz-2A¼ ü¸
' £a¤+°Ø2 µ¢+r[+ Ö³Í[+ TÖ4rül°û T©ĀAül°û ]2Cdül°û - £ül°û m´ z<
Āg24r {2#2A¼[1a£ zBº[akaz2.£Bº
'TAÿ¼24r1a£ zBºCdA»³u2C¹¯³Ím´´2.d2¢4ü¯ ¯s ¯s {ü¢ {2B»A¹©Āü
T¯§24r A¼Lc2.dBº2 ü¸3dl°× Cd¯+°jA»³u 2 JA¼ l°ûB8 a+°Ö£ØÖ³u qA¼[
.Ö´Õ#¸az2N¯+°jµÓVa2JA¼Ö³u2qA¼2!qA[-ag»T#2!q¯+°jµÓVa2AÐa£U {ü
¢+r2Cda£ü¢-ÿªT2.»# 2?« ¯ÐaÙ¯0uA¼üJA¼ l°ûB1a£ zBý+« 8a+°Ö£ØÖ³u
qA¼[ Q[ ü¸ ¯§ {C¹2N +r4r :´?« al°× 1a£ zBº .Ö´Õ #ü_?«§ 1a£ zBý+«
:³Í zmCd ´Ëüÿ¢4 Ta£42 -»## 2?« ĀAÿ¼ p±Ā2 ¯2´vak24r ĀÐQÿ2 -az2A¼[
TµÐTmCd ³uL¶+« -ag az2N
»A2CdTA¼Ø¢m´W» 2.d?u[+« z<Ø24r£ü4-aÎCüd +r£ü[µm¯[s a k d 2J?«» a¯4r
;+°?« :³u zmCd´Ëü ÿ¢4Ta£42
aw 2Bº[C£Ø[CdØ ¯s T»+2°
BºµÓ N#¯2´Xs
£ü4 z zl°× CdÐ z-[-2?ua
J?«¢:´?«+« ÖzA¼?«p±ĀÖ-³Í zmCd´Ëüÿ¢4 Ta£4r[ Lk2]#¸ -az2N:+°
¾í ¯aÙü¢ 1a£ zBº CdÖz+° [WCd ´LMü AÐa£ Cdl°× +°H\ [C£Ø[CdØ ¯Ts »+r[
TµÐTmCd ³uL¶+« T.»¯+2#£Bº:2A¼+¹¯2m´mÁÉ¼ 24r-d+rüCdC£sÐ[T».d
.»¯s £Bº
+rü z
³uV¶:´?« al°û» T.»¯ÕuuØNA¼µÓüK+rü2 ü¸ .»y»u4r´LMH ¯s'
¯2Āa.dm+°2¢+°H|4m´Xmÿu2XK N¤.» ¯N+rü»'+rü2:´{Bº£l°×+¹L+°+°ü4C¹2A¼[
:+° z2A¼'+¹L+° I|a2A¼w+i »ĀAÿ¼£ü¯ l°ûay+¹£üK3Cda£Cd ´Ëuü»
-ÿªT2.£üK ' a+°24r +¹L+°ü ¾´2.dCd {2#2N -2A¼ ü¸ {ü +¹L+°ü ¾´L|4
m´m+«d ¢+ru[+«m´ z<Āg2 {2N+rK {üÿ¢4rü[?«KT2|4 ¯Nl°ûB'+rü»
I-SERVE 23
m´´2.d2¢'+rü 2Cd ml°ûaÖ ¯s { a+°?«qA¼:NT24q[Áag2qA¼

:2+ra£>Øÿua2ÖXs´Bºl°×2B {a£>l°× aBº=2CduAÿ¼ØC£a³ÕuCd24rm´ LĀsB¹

+rü2l°ûB-u|4m´ Ls¯s2Nff-[:+°Bº a£ zBº.d C£a24r Lk¯s á¹+°24rCd 2?«
a£>l°× aüm´ Xs[l°ûB[2N2.£Bº'TAÿ¼24r1a£ zBº+rüCdC£sÐ[£ü4¯aÙü¢-X
TĀsa24r {µ}¸`>L´Õ] al°×+rü¯Ðÿu ´LMü ü¸Cdl°×'¯2Āa2JA¼8 mCd
-Dÿu ql°×2B±paz2A¼[.Ö±ĀBº
A¹A¼ac2
3Cda£Cd ¯aÙ¢1a£ zBº>4Cds¢+°[´Õ2.» Áa£güÖz+°-[CdØC£Ð[ L2Cd

¯§24rT L2].Ö±ĀBº3Cda£Cd ¯aÙ¢1a£ zBº>4CdsC£sÐ[ a+°+¹`2¢´LMü
.»¯s¯0u[+°H\Āsd+Áa£gq áØ Ā2¢A¼¦0u[+°H\¯s {2?udK[>24r
¯0u[+°H\2.» Áag2'm´´2.d2¢;+°?« l°ûBqA¼K[akaz2.£Bº
-u|4 '>já2ál°× l°ûB -2Cd+°[´Õ2.dBº2 qA¼K ´{`Ø Tµ}2 ü¸ >
üDÿ2]A¼[ ¯2C¹ ´BºCd2!q :2Cd¢ 3 UT m´_ü ±Ā±Āü .»¯Õ P® >2CdÖi >[j2.dBº2
+°[´Õps2A¼K.Ö±ĀBºm_³ujTk amA¼ül°ûB£µÓ2Öi ´á4üI¯s£a[.Ö±ĀBº:u
.Ö´Õ.Ö´Õ] L+«1a£ zBº:u-£Bº
:X»A¹A£\A¼4| ¤ ³uX.»C¯d ,Õ
m´¯ āa[ s ÿ¢4rµ¦ 4Cd ©Āk¯Ăa¯ĂÕ Ð ,,Öim´¯µ¢¸
³uV¶'TAÿ¼24rm´´2.d2¢[m´XÁa¤2¢A¹»+°[´Õps2N£l°×3A¹©Āü
A£4¬i £?« »Bý+« £ ¯Ă Bý±paz2N -2A¼ ü¸ £l°× 8 ÿ¢4+r2+°ü Özüw+CdsBº2
qA¼-[CdIm Öia£4rØ[¯§2.»µBº
£Dÿ2AT a`2£Dÿ2ATUTCd2,
dAÉX©ĀTX©ĀTCdAÉÖi T4Cd>Ða,, Öim´¯µ¢¸
£l°× a`«2.£üK qA¼£l°× UT2.£üK qA¼ =u {£¹ -u|4 {2?u uAÿ¼ü
±p»2A¼l°×-A» 2]A¼[´Õps2N-£Bº+rK'¯2Āa2¢ {2B» -a£gü.d¯ÕCÖH¯Õ
CÖH¯ÕU {ü£ØÖ³u2¢´Bº?u[.d¯Õ£_ma \maXa4C¹2N£ ¯Ăl°×+2Cd
T».d +°H\£ 3 T».d¢ ¯wai ´#§]+°+° £ ¯Ă P® 42#¢ ´Bý±pCd2A»Ö[
ÿªd24r {2N£T».d´?u¸£T uÏ2´?u¸ £l°×¯waiAÿÖiaØ2+°ü4Bº2qA¼_ü2q[
ÿªas +°#§+3BºNCda+°`Td 2¢ÿªd´BºÃ#§£ ¯ĂTd 2¢»ÿªd ´BºCd£»
{£+rK ³ÍC£j¢+°2¢+2A¼a ¯>ü¢+° Ø ³Ía2¢ {2#l°ûB/Cds m´µ2X¢
{#§+°[´Õps2NQ[+«>+° ³Ía£ q/A³ua`:N=?u¸¯2ÿª {C¹2N"-?«§m´µ2X[
ĀNÿ2.d?u[+«3 ³ÍCdjü8/±Ād[3mµÓaz2.£a"
-AÉ¼£ Ø ³Ía¯Øm_CdC£2dz+«s zCds 2,
I-SERVE 24
CdCd AÉ2¼ |+£+«2£+°Cd zCds .»Cd Ā,,
m_³Õu»ĀAÿ¼¹»2[at¦<C£24C£¦,,
Öim´¯µ¢¸
³ÍC£j £a A¼¦<a³ÕuCd ¯ÕgX[ =u .»al°×£a¹ 3 /±Ād2 £l°× .Ö´ ü¯Õ2N ;+° »ÅÓ
-u2?«/±Ād»qA¼2?ua£" {££l°×.Ö´ 2?ua£"3/±Ād2£l°×AL|+ al×° »8
´K.»d X2Bý X_#§ +°#§ # ?u¸Bºm+° 24r v´ÕLl°ûB´Àüy:A» £
[µÓyd2
³ua¶ü-Dÿ2A¼ü
»ÅÓ® 1a£ .d2mA¼Bº ³Í Cd´¯ĂÐü+°£T4r :2Cd?« CdCdsÐT».d .» ¯¯L+«

a£>¯ÿª¢ {m_³uj»Cdsü2C£3µÓyaØ±pda3+rµÓ2¢¯ÕA¼¤ü42Aÿ¼aÐüÖzA¼¬i£aQ[
+¹¯» =A¼a.d¯s£a+r¢ü' #üT[1a£ zBýJA¼´{ a¶2l°×L´Õ2.£a:2C»
+rA¼£aA¼ £Ø¯´{ü³ÍN ³ua¶ül°ûB3¯ d[+«3+rµÓ a£Ù-+°Bý+«T.»y¯Õ1a£ zBý
m´¯242T[
ĀAÿ¼ĀAÿ¼ff-[Ö.dy+£a:?«§¯2+°#´L¯ÕgX¢ WTµÐTmCdü8a+°24r
¯ Aÿ2 .Ö´{C£a£ -[ ³Í»Cds¬i £ØĀN ³ua¶q /Cd2a¨24r =A¼a .d¯s {£a
:2Cd¢ A¼µaÓ AÉ A¼ü 3+rµÓ2¢ { ³ua¶ü .d¯Õ £a2A¼L+ ĀÐ4Cd2 ´H+« ¯ªÿ¢
/]C£¯£üJA¼ £L[l°ûa¹y¬?u§a
:+°Bº l°× ;+° ¯2A»³u 2 .»y - +rµÓ2 {2N 1a£ zB»Ö mC»C£dz4r2Cd2¢
>[j2]£Bº£Ø¯ ³ua| ¶Ö AÐá dz4r2Cd2¢>[j2]£Bº1a£ ¯ÿª ¢+«£Ø¯Bº .£yBº[
.Ö´{C£|aT?«"-[+2A¼a3Aÿ¼[l°×üQ[ ü¸»Ö4£Wm42AÉ¼2ÿª4 QÙC£2Cdaa.d-[
;+° [a k d [+« A¼+| ¯s £a
-¯üTd28T#2!q"£Ø¯Bº-»N;+° Á¼» 4rK;+° Ð+« s zÖ +° á+rA¼
m´¯sCd2m_³ujA» {BýÖz+° ¯2 CdĂa2¢ÖzA¼?«A¼azµ}ÐCd a£³u+°ü2Bºps2NA[¢
:´?«+ Ð2Cda£ü4Bý] AÖiÖi ¯ÐCd Ð2Cda24Bºps2N'Öi ¯ÐCd Ð2Cda2¢
³Ídz4rü 4Bý] ³Ídz42 Bºps2N' ³Ídz42¢ +°CdmC»C£
AÐá dz4rü 4Bý]±pdaz ' AÐá dz4r2Cd2¢ >[j2] £Ø¯ ÁT¼ [ ¯ÀÐ+°L2]
³Íÿu {Bý á+°kAÖiÐ±ĀdBºq+°uA¼a£d`Bº:´?«'»A¼£Ø¯B»a£¢»Ā Lk
Ð2Cda2¢¯´sa¶ü¢;+°Bº4rÁ¼T[±Â2A¼C£Bº[ÿu4 Cd2¢.Ö±Āa+r4rm´XAÐá
dz4r2Cd2¢ ;+° £Ø¯ ÿ4ª £Bº >[j2¯s » {2?uBº -u £Ø¯ Á¼T[ ¯ÀÐ+°L2]
³Íÿu {BºQaUe TÖ 8¹¹/Cds Á¼ {ü/Cdas ¹Cdas +rü¢¸±Â2A¼Cd» {2?uBº[´{a£ùü
+« ¢Nÿ¯s£az
+°+°£Ø¯Bº» #T4r»-N Ø+«s á+[[a k d ü.»d#2=2Cd al°×¯ z]CdÖ
2 3¢]2.d+¹£H Ö+° =´{B¹ >L\ ¯ »µ[+« Ou¸ +°¬+°§a -Aÿ¼Ø+°Cd ³Õu2.£Bº[
.Ö´24r» m´¯sCd´{ +°¬+°§|a 3 ¯ÿªl°× -Aÿ¼Ø+°Cd ³Õu2.£Bº[ -+¹ #2 u42#2A" -u|4
I-SERVE 25
a£ ¯ÿªl°× £Ø¯Bº .£yBº24r» Öz?« AÐá£2Cd2¢ ´{?«§ £Ø¯B» .£yBº -+¹ Bº2
u42BºA¼ 3 Ö+°?« dz4rü¢ £Ø¯ü¢ ;+r+° £Ø¯Bº a£ ¯ÿªl°× T.»yµBº[ 2
CÖü¯+¹£H ' Td2 4L2] -¯ü ' m42AÉ2¼ ¢» 1a£ zB» ;+° m´µÓ »ĀsBº -N
a£¢C¹2N-+°Bº L2CdT´{ü24r¯ Aÿ2 ¯s2N
£Ej+« ³uL¶'¯2A¼ab 2ā 4r3¯lªÿ ×° T.»y¯Õ ³ÍCdjü á¸;+°¾Á¼t´?§4r:.»yµBº
A» Cdü zü42Aÿ¼aÐüÖzA¼¬i£a2C£Ö[a+rü4rCdm´µÓ2¯Õ2]£1a£ zBº
-2A¼l°×8 mCd ¯2C¹Õ2.dqA¼4LÐ2.dqA¼-´{Bº£aA¼ ³uL¶ WTµÐTmCdü
2+° .d¯Õ 1a£ zBý+« ¯A¼Á»µÓ2 .»d ü¯ÕN4r m±pCdĂ³Õu2.£Bº >4A¼ÙaÖi £aA¼ ³uL¶
m±pC£Ă³Í[3>Ï4r¯ÀÐ+°L2] zj2A¼4rTµÐTmCd ³uL¶ ¹aCÖa]1a£ zBý+« ¯ Aÿ2
.Ö´ Ā4rBº
'TAÿ¼24r£Ej+« ³uL¶ Cdm42AÉ¼2¢Öz#§zÖ A¼?«AÖiÖia£4Øm´+°aù[ z\2]:+°
1a£ zBý+«/Á»µÓa´Ö# 2?«/Cdsam42AÉ[+«´ÀL¨+°4r-4r W ³uL¶.»d¢»/Á»µÓ
a´Ö/Cdsam42AÉ[+«´ÀL¨+°4rÖzA¼#TµÐTmCd ³uL¶.»¯Õ ¢Aÿ¼ Lk2.£Bº'¢Aÿ¼C¹»
wa2Bº AÖi z zl°× Ø ³Ía m´+°a`2m±Āa2ÿª2+r¢Cd2N´vaÐ2ĀAÿ¼.dCd§d¯2´Xs[
4L2]m´ĀsT2.d+£2-2A¼¢1a£ zBýÖz+°:³Í zmCd ´üÿ¢4 Ta£4r[[C£Ø[CdØ ¯s
T»+rK4B :´?« al°× >L\Öia£4Ø m´+°a`¢£.dØ XsC¹» Lk2.£Bº-2!q ¯?«4r
_³Õua2424r» Lk2.£Bº
L T\H wa2Bº p±Ā£ü !qT?«" -2!q µÓ N # ¯2´Xs[ z zl°×C£sÐ[
£Ej+« ³uL¶=2A¼l°×mĆØ» +°24r Lk2.dqA¼=2A¼+°2!q"£Ej+«»A2X mCd» +r+° ³Í+°T
l°ûB+°T+«-[Tdü¯?«4r.Ö ´4`2 {2BºA¼.Ö ´Td 2-2A¼24r.Ö±Āü»Cd´
{2#2N-2A¼|+£Ej+«£?«[ Ø24Ø XsC¹.Ö±ĀBº-2!q¯ ¬¯Õ§4r.Ö±ĀBº
a£ zBºCdÖia£4Ø 2C£.Ö´Õ.Ö´Õ£l°× CdCdsÐTd 2CÖH ¯A+rX2Bý X_#§
+°#§ ] L+«7´ÕLl°ûB3 ´Ās-£Bº' # ü¸1a£ zBý+«-2CdL2mNd_³ÕuL2mNd
[m4³Í ü´L´vak24rüDÿ2.£d[CÖHdBº2qA":A»4AµÓ N#¯2´Xs-2!qm+° 24r
7´ÕLl°ûB3 ´Ās-Bº2 ü¸ 1a£ zBý+« 4üÖ+°+r2+° 8Āgaz¢=2Cd Im 24r {2A¹
CÖHd#2 qA" :A» 4A z zl°×CdÐ2 -2!q +°+° ĀAÿ¼ .dCd§d ¯2´Xs¢ 4ü £ü4
p±Ā£ü1a£ zBý+« ´L´va2k 4r¯ÕN2¤ .£az-[-2A¼ ü¸3CdjTA¹ØÁµ» 2Ó ±Â2A»-aÎCd 1a£ zBý+«
´L´{ak24r {2A¼['Öia£4Øm´+°a`2¢£Ej+« ³uL¶ [a´Õ2.£Bº
Öia£4Øm´+°a`¯Õ2³Í ¢+° z
Ö4£W » ' ³um42AÉ[ £Ej+« ³uL¶ Öia£4Ø m´+°a` z zl°×

Ø ³Íam´+°a` z/CdXsm´+°a` z¯ÕgXm´+a° ` z/´µÓ m´+°a` z[a£Ð`
m´+°a` z -[ 3a m´+a° ùü4r TÿªO2.£Bº :2A¼¢ ÖzA¼?« w a2Bº m´+a° `
uü /±pAeCd
ĀgKdÖT-¯¬im´X±ĀAØ2µÓ2/CdXs m´+°a`2C¹m±Āa2ÿª2+r¢C¹2N
I-SERVE 26
+rK »A2Cd TA¼Ø¢+« m´W» 2.d# 2!q +°AÉ¼ü üü .dNT#¸ .dA¼ #2 +rA¼ '
Tdüm4³Õu2´{l°×a££ü2!q zj2A¼4r[ajüÖ Öia£4Ø2±Āa¨l°×Bý ³uA¼d2¢l°×A¼wai
{2BH'm42AÉ¼2¢[m´ .d£[+« mÁÿmµ¢Cd -az1a£ zBý+« 'Öia£4Ø2¯Ðd2¯ÕA¼¤Ö
¯¯ÕgaÖ {2A¼[[a´Õ2.d#2-»Ö´2C¹Öia£4Ø 2!q8T?¢ ¢?«±Āa¨l°×ül°×T L2.d#2
+¹¯2£Ej+« ³uL¶Cdm42AÉ[Öia£4Øm´+°a`2C¹»m±Āa2Dÿ2.£Bº
A[C¹±Ā#Cdm42AÉ¼2¢a£¢»¢Aÿ¼TAÿ zmÁÿ´LÿuÖzA¼¬iTd ü
4B'm´+°a`2¢ ³uL¶ á£ Lc2.£Bº
8µm¯sm42AÉ[w+i £ÖzA¼?¢¸-_2Aÿ¼.dCd §d[akd z-[;+°TAÿ2¯m´¯ÕA¼¤24r {2N
'm42AÉ¼2¢[mÁÿm´X±ĀAØ2µÓ» T?«"Td z
'Td[m4³uÕ 2.d4ü -aÎ¬ a"-Nÿ+rL
'm42AÉ[+3Td[+4ü¯2_2Aÿ¼»T?«"¯2_2Aÿ¼ z
'm42AÉ¼2 ü¸+°ü4¢»mÁÿ´Ëü»T?«"m´Ö>2
-» '£ü4-2µü» -_2Aÿ¼ .dCd §d z-2?ua'£ü4-_2Aÿü£Ej+«
³uL¶'m´+°a`2¢á¹+° T¯§Ö+r ØµhiH¢m´X±ĀN2.£Bº
'm´+°aùa2ÿª2¢.Ö´ÕÿªaAÐ ¢±Ā0uØ2AÐa£
¯ ¯sA¼¦<[£a`¹±ĀdmÁ¼ac»ff
'm42AÉ[+« Td [¯]2.£Bº
:+°'m42AÉ¼á¨£aÎCd 4ü-Nÿ+rL= Bº"-»Td[3d-L§»T+°AÉ¼+ra`Ø
l°× a 4rAÉ¼¯I+°k +°AÉ¼ -» /±Ā0uØ£üAÐa£T L¯s
£CdØ2Cd ¢Ï ¹Cd >Ï¦p¯Õj

µm ¯sNÿ+ra£,, Öim´¯µ¢¸ V - uÏK +rA¼ ´vLs4r uÏK +rA¼ -u2?«£B» '
m42AÉ[.dA¼£H-[C»Hy.Ö±ĀBº
3Cda£Cdm42AÉ[+m´X±ĀAØ2µ[+4ü¯2_2Aÿ[mÁ¼Lc2.»2A¼+¹¯21 ³ÍTk {l°×
´vaÐ+rü2¢+°H\£ü4µ±Āü4L2]m´ĀsT2]J?«¢¯Cd aµ´2 ü¸¯2 CdĂa£ü
uüa£ zBý+« - uÏ2 3 L2] 3CdjCdCdsÐ2 a´{l°× ]y2A¼K +rK -2CdaÙCd24r { ¯CdsÐ4`
m±Ā_üØ2 ü¸ Öia£4Ø2 +°H\ A[ ü¸ 3CdBº >4CdLMü m±Āa2Dÿ2.£BºK >4Cd s ´LMH2]
4Qt1a£ zBý+« Öia£4Ø2 L2Cd¾´L\±paz3CdjTA¹ØÁ»µ[+«-aÎCd üDÿ2]2A¼KT a`.»µBº
Q[ ü¸ m42AÉ[+CdmCdX±ĀAØ2µ[+ 4ü¯2_2Aÿ¼2 Ø+°s #2 mCd» 4r+°»A2Cd
TA¼Øl°×´{£Na£az 2?«AÖiÖia£4rØ[4L2]T L2.»- +rµÓ23dl°×-2N ]y2N
A[ -2N´{.dyl°× 3 ³uL¶ 1a£ TµÐTmCd ¯2£A¼ a´24r >4Cd s¢[ mÁÿ
Tdü[2?«K I¯l°×[ m´XAK ´LMH2] Q[¢ +¹aA¼4Ù -2µÓ 2# 8Q qA¼ -[
[a´Õ2.d#2AÐa£±Āa¨l°×ü¢Öia£4Ø N¤+« a£Ùüá.£Bº
'm+° 2¢1a£ zBý´LMüü4r¯2Á¼3dzØ z-³u2+ra z ¯ĂCdk
A»³u zuüØd £a¤+rü+rü z 2?«-2µü¢[A¹©Āü/4ÙBý2]A¹A¼acm´m+«d
AÐa£ĀAÿ¼l°×üÖia£4rØ[¾´2±Â2N2.d+¹£ü[£Ej+« ³uL¶¯]2.£Bº
3Cda£Cd1a£ zBý¢´L´+°ÐÖ/:³Í zmCd´Ëüÿ¢4Ta£4rK z zl°× C£ÐK4B
4Ls2] £aA¼ ³uL¶ ¯2Cd´{ sBÖi 1a£ zBý+« ¯A¼Á»µÓ2 .»d [ W TµÐTmCdü
m±pCdĂ³Õu2.d#2C¹'Öia£4Øm´+°a`2¯ ´sÖ2N
I-SERVE 27
Td¯]+°
µÓ¡+°.dLmCd
dz+«sT.£a`
»A¼£+°ØT.£a`mµÓ¡XT.£a`
>+° ³Ía£>¢Aÿ¼
TµÐTmCd ¢Aÿ¼
W©pÁ »µ2Ó
Bº3+rµü
¯+° j z-2!q
3+rµÓ Áag»
£Ø´+°CÐd 2
]A+rµÓ2
¹a£>Ø2
U {ü>[j2.» TAÿ2
£Ø´>já2á
+°ü2-2!q
U j+«s
3Nÿ+rL+° ´{aü
Ö+°m ±Ā´Õs
/Á»µÓ m´ùR+°
´{a m´dCd2
TNÿ -2!q +°|aj
´{am´dCd2¢a+rü
±ĀCd+°aj+Cds+°aj
+Cds+°|ajm´_ü2
ĀAÿ¼
ĀAÿ¼.dCd§d2
Bº/±Ādü
p LCd2
TNÿ {2A"qA"
¯2A¼mCdd z
TNÿ-»N)Aa #
TNÿ-»N+°a£s"ĀAÿ¼ "
TNÿ 3+rµÓ2 2?«N
TNÿ[2A¼ =2A¼l°×"
U {ül°×+2CdĀÐCd2mCdØ2 {2N
A¼a£Ð¯ü3´BºÖu"
-2Cda£ØT [Bý´Õ¯s£Bº .£y"
ĀÐCd2mCdØ2-2!q"
m+«d -2!q"
+°as -2!q"
ÿª4 2CdBº¯ÐCd2mCdB»
»Ð¯ÐCd2mCd +°as {
¯Ă 2]+« R®2.dBºÖ u"
¯Abā » z2A¼
7³uCd¾íC»"
¯<232A¼2
.day¢ ü´{ü
[dX
m_³uÄjÁ»µÓ z
W¯ Õ§
TAØ Cda`m´m+«d
T»+°2¢a+rü
4aWØü+°ùü
3CdjCdCdsÐT.£a`
mµÓ ` [NAÿØ¯ü
µÓ z
T.£a`
3ÿu¯ ]Cds z
¯2C¹ z
ĀAÿ¼¯24 z
m42AÉ¼ ¯2<Ø
á `4abā2¢ m´´2.d2
A¼©Ā§2Cd z
Ā ´+«+°A¼©Ā§2Cd z
+°ül°ûÖül°× l°û±pH+° {2A"
m±ĀXÿu¯Õ+°¯Cds£Ø ³ÍL+°¯Csd
¯Ð´24LyJ´Lµ¢Aÿ¼ü
¯Ð´ um4CdsüĀ Ø2µÓü
m_³ujl°×´Lù 2qA¼
8+°£+°ØCd
CdH¸ .Ö Á¼©Ā§2C£ü
T.£a`=´?«A+r"
mĆdØ+°m´ ` z
:2mNd2AÐa£ uÏ2+°H|4TAÿ2]Cds Xs
3Aÿ¼[+° T uÏ28T.Ö_C¹2N"
Xs£Ø´Õs´Ëü£Ø´Õs
;|+ ¯s {l°×- ¯g_?«§-»+° á¸
Ö+°A¼µÓ¢T.£a` {2#2A"
¯Ă z2A"Áag2 z2A"
m´´2.d2m_³ujÖz+°T as2
z zl°× {ü+°as Ø2
z zl°× Ø ³Íam´+°a`¯Õ2³Í ¢+° z
Ö4£W ³uA¼d z
z zl°× Ø ³Íam´+°a` z
3CdjTA¹ØÁµ» [+«+r ü¯Õ-aÎCüd £ü\2?«¢]#§ LN z zl°× CdÐ2 z zl°×CdÐ2

-2!q Im ÖÖ+° +r2+°+°H\ {2##2:?«§ z zl°× {üCd l°×4üĀAÿ¼¯2´Xs[8
TAÿ¼24r /´Ö\2.d+¹£¢ CÖü¯+¹+°±pC» £ÅÓ® A¼4Ùa {2Bº ü¯Õ ¯2´Xs =2Cd {£ ¯|a
3C£jÿªXql°×2BCü\±pCd2N]CdsTmµ2XüDÿ2.dl°×2BCü\±pCd2Nm´¯sC2d 1a£ zBý+«
{´L¯ÕXg :A»CdCÐsd T».d 2C£3d.»d ».»µBº.»¯ÕT».d 3C£j2A¼2C¹¯ Ðd2
.»¯+¹ #21a£ zBý+« l°×A¼a#2qA¼+°+° z zl°×Öi£Bº8a+2° 4r Ø ³uL2.£H-»
Td[mĆØ» +°24rO uÏ¯ {ü+¹¯2/Á»W2.£ü[£Ej+« ³uL¶¯2+°H2.£Bº-2A¼+¹¯»
' z zl°× Ø ³Ía m´+°aù[3dm±Āa2Dÿ¯s£Bº
a+a° + rüA¼+¹ùü2] z zl°× C£Ð[+« .»a +ĀAÿ¼l×° ü8TAÿ¼Ö¯2A»³Í¢¸8
TAÿ¼Ö+°¢¸uü¢/dØüü4Cd {2?ua¹£?«[?«K-Nÿ4T2][>ÖCdC£sÐ[A¼Lc2.»
TAÿ£ü 8T?¢ 3 Tµ}©Āü £Ej+« ³uL¶ ' z zl°× Ø ³Ía m´+°a`2¢ l°×
/ÁW» 2.d¢Cd£Bº zj2A¼4r z zl°× {ü¢w+u¸1a£ zBýC¹±püyA¼\/Cds Nÿ+rL-az
µÓ¡+° ³uL¶Öz+°-ÿª£['Td2¢ Lk2.d¢Cd£Bº
:+°Bºl°ûBmC»C£dz42¢[a£ zBý+« AÐá zd 42¢[µÓ¡l°×Bý+°AÉ¼=u.Ö±Āa"
-»m´µÓl°×¯ Aÿ2£Ø¯³uL¶Öz+°34 2A¼4Ù|a 2.Ö´{l°×[ {£2m´X+°ü2¢
mÁÿ´{aü>jü.dLmCdü:2.dT2.d;|+VX4r {2?ud[´{a£`£>jd2¢T¯2§
.»d _Bý {2N-2A¼ ü¸:´?«£Ø¯Bý+« µÓ¡l°×Bº» ´{mCdBº=u {£B¹-u|4Ö+°AÐázd 42
£?«£Ð¯Bý+«l°ûBµÓ¡l°×Bº» ´{mCdB» {2?uBº'.dm+°2:u´LmÿªT¯s» {2#2N-2A¼ ü¸
Ö4£W2¢:´{Bº.Ö´¢»µÓ¡+°.dLmCd±ĀCdAÐádz42£Bº£Ø¯´{mCdBÖiµÓ¡l°×Bý.dLmCd
-[ 2-ag2.»¯+¹£H'- 4r³uC¹:+°+°AÉ¼¢+«m´»WAt2
µÓ¡+°.dLCm d
1a£ zBºCdl°×Öia£4Ø2+°H\TAÿ 2C£T L2].» ´¯L+«3¯ÿª¢ {£aAN

³ua¶ü2C£ 32A¼´Bý 1a£ zBý+« ¯A¼Á»µÓ2 -2N2.d ü¯ÕN4r W TµÐTmCdü
m±pCdĂ³Õu2.£aÖzA¼?«2STµÐTmCdBº+2.Ö2¢Åu [Õÿu£üA.d+¹ #23dl°×
-ü£#¢qA¼3dl°×:´{Bº1a£ zBý´L¯ÕXg .d¯Õ.£u¯2C¹Ö 2 NA[+«C¹Bº£aAA¼ü
m±pC£Ă³u2+°H ¯¯L+«3d±Â2\±paz
1a£ Td 2C£K {m4³Õu2.»µ {K´L¯ÕgX

:´{Bº=u {2A¼2!q>+° ³Ía£$A¼4aÙ l ×° ÖÅ®Ó +° z2A¼µÓ¡+° ³uL¶u4r {2N3>+° ³Ía£$
wa2Bº #ü.Ö ´¯L+«3µÓ¡l°×Bý ¯ĂJA¼´?«§¾í¾íAÿ¼R:!q§=\L±paz2N:+°-Cd[+«
I-SERVE 1
µµÓÐCdµ2XüDÿ2]2N» zl°ûBK³uA¼d »-A¼t2JA¼´?«§Aÿ¼R[CdBý.Öd ØH-A»J
¾Á¼t´[+rA¼ff-£Bº
3d:u-[8A¹Td 2-2A¼+¹¢»¯L+«1a£ zBº-BºÃCd\H
-42Bý ³uV¶
µÓ¡l°×Bý ¯ĂÖzA¼#Tmµ2X[±Â2A¼qA¼KCda£Cdá m´µ2X[±Â2N2A¼K.Ö±Āa-N
=u>L\2A¹A¼d.»¯Õ T L2.d2Býff-[Td24rm±ĀLg2.£BºTµÐTmCd ³uL¶ µÓ¡+°.dLmCd
T L2.d Ā4rBº
1a£ £Ø¯´{mCdBÖiµÓ¡l°×BºCd2mBý A¼4Ù|a {2Bý Cd´¯Ă.»¯l°×2# {2B»£Bº-azC»
-Cd[+« CdÐa¢» ' ¢+°dmCd 4L2] T ac _düA»L2N -.dy2 Ku|4 3¢]2.£Bº
-.dy24rKu|43dl°×l°ûBT»+2° +°H\2N-NÐIdÖCdCdsÐ2- 4r³ul°× ]y2N
3CdCdsÐ2CÖHµ+°:+°C£.»d ü¯Õ+°aj4rK+°ajü ü¸C£±Â2A¼ ü¯Õ´Ëuü4rK
3dl°×+°[´Õ2.d#2qA¼= wai£¯|a±Â2A¼ ü¯Õ/Cds CdCdsÐ uÏ2:A»+rK:+°Bº;+°]l°×
]y´BºÃNCdT»+°_ü2C¹C£ĀNÿ2.dCd'CdCdsÐ uÏ2JA¼3l°×ma£Bý+« j+°2l°×A¼a Aq ¼
+°H\ uÏ»Ö8Cd´¯Ă.»dKA¼ ¯¢ {-´ j+°»Ö+°ajql°×2Bl°ûa¹yKA¼
'¯2+°#2¢+£ÅÓ¡®H\±pdBº'¯ÕgX .»y¯L+«£Ø¯BºµÓ¡l°×Bº:A¼at l°ûB±Ā2.dÿX+°
A»³Í ü´LCdØO2]C» ¢ d azA»³ÍüC¹»aáÐCd2JA¼[£¯2.»¯s {2B»£a
£Ø¯ ³uL¶+« 4ĆdCdsÐ$ÏBº[ á+rK3d=´{BºCd´¯Ă.»¯sIL+° ql°×2B
{2B»£Bº[>24rCdCdsÐ uÏ2+°H\£Bý+« :2Cd Cd´¯Ă=2A¼l°×"8T+¹LCd2mBý 'Cd´¯ Ă
.»¯s£B¹µÓ¡l°×Bý+« -ag »ØN+rA¼
] L+«;+°a¹$»aW<a2JA¼Cd2mBý+2.Ö2IL+°4r+°[´Õ2.£BºÖ2#»µÓ¡l°×BºCd2mBý
A¼4Ùal°× ÖRc Ā©Ā§24 2A¼2 .»¯Õ :u -Bý4rBº
£4ra ;+° ¯2A»³u2 ´#§+[

´Õµ.d2u´ÀBý¯sNA¼dC¹Iay2Bý ¢+°22]m_³uj¢+°2 al°×m´XUT+ ¯2Āa2
+°[´Õps2N ' ¯2Āa2 =u ´{?«§2N" =u ±pCd2N" :2Cd+°£ ]l°× m´µÓ a+°?« {2N
-¯u¯2Āa2= L+«´#§+2N"£A»³Í[+r£:2mNdü+r£ ¯Ă+r£m±Āù[+r"
q+°J?«¯ Ad[+r":»J+r+°3[LÐ+ra]£jmC£[|+'¯2Āa2´#§+2A¼2?ua£"A»[+«
¯2Āa2´BýC»»T"A¼¦<2£l°×´BºC¹2N:N±p»AÖu"ffA¼d .»¯Õ T L2.d2Bý
£Ø¯BºCdl°× a[¢+°H\CdCÐsd O uÏ¯l ×° .£u¯2C¹Õ2.£Bº£Ø¯BºCdü.dl°×2!q
³ÍÿuaCd2 u4r TĀsa2 4r ?u¸B4º üBº A¼tl°×2!q m_³uj¯mC£u¸4r z+°¯s L4r
?u¸Bº4üBº:´{Bº+Bºl°×C¹=u ?u¸Bu-[+2.Ö23¢]2.£Bº3¢]2]-#
:#+rl°×2B Aÿ¼Ø 24r ?u¸BýC» 2]N-+£Bº3d:u.Ö´ Ā4rBº
dz+«sT.£a`
£d£ ÐBý\m´µÓ¢¸ z<ØÖTwa2Bº8 2!q'¯2Āa2= L+«´?«§2A¼»N

ÖzA¼?«N-N=u±pCd2A¼»Nwa2Bº N±p» #Cda£Cd.dAt2 z2A¼= L+«´?«§2A¹
3¢]At2 {Ðl°ûB3¢.d.»µ {'¯2Āa2
£A»³Í [+r£:2mNdü+r"£ ¯Ă+r
I-SERVE 2
£m±Āù[+r"J?«¯ zAd[+r"q+°[LÐ+ra]£jmC£[+r"f-[ {Ð-Bý4r {J?«¢= L+«
¯2Āa2 ´BýC» mCd2 Kw+2A¼l°× 8Bº´{" Kl°× 8Bº´{ =2A¼+¹ CÖHdü2!q {Ð = L¹
C»uH-A¢]2.d
'A»³u 2 {Ð-»Ø- +rµÓ2 {2A" {2N'A»³Í [+«AÖ_bCd\HC»K|+uAÿ¼+°ü4Cd2N
+°A +rK u4r ´LMH2] .d ¯s ' A»³u 2 »» -l°×»2A¼l°× l°ûB Jq̧A¼ =u42?u£"
;++°ĀL»Ð
:N£A»³u zf-[ Ø ³uL¯s£ {
:N£:ü¸f-´{Bº»»a:ü¸
»a-[¯§24rCÖüps2N+°A
:N£´{¯s+°2f-´{Bº´{¯s+°2»;+°?« +rA¼4A"
-u|4
:N£A»³u zff-[ »-2#£2+°+°»A»³u z;+°#»Ø- +rµÓ2qA¼

a+°+ra`2l°ûB {2N
¢+°2¢ {ÐA»az£.d¯s £ {-2!q3A¼µÓØ2K+°2!q»waiN-Bº2¢¯2A»³u2
qA¼+°AK {3.Ö#§.d¯s£ {3.Ö#§A¼µÓØ2K {mA¼§3.Ö#§ vÐ;+°# {C£a£"
+ra4A.dBº_B» 'A»³u 2A¼µÓØ2- {Cd2N.d ¯ {ÐmA¼§ {C£ {mA¼§A¼µÓØ2;+°?«
+r {4A-2A¼.»Cd {ÐA»³u 2+r ?u[+«JüqA¼ 'A»³u 2¢»+°H¯Õ±paz {£2?u»Ö
:u-£ 2!q'A»³u2»a»»a-[;´{l°×!q§
;+°/A³ua`.Ö_C£T-BºT¢»¯T +rü2¢wa2Bº.Ö#§+ jüa£.d+£az
2 Cda.d4r .d¯s A¼µÓØ» 4A :N -+°Bº {T wa2Bº + jü -T a£.d+£az
AÿØ¼ ¢ ' [´{ =+°Bº2] ]y2N" 3 + jü ´Ë a¶` ü¸ »Bý ´ {?«§ [´{ ]y2A¼2?u£"
[´£»Bº£;+°!q3»Bý=u ]y2A¼A» » m´µÓ
m´´2.d2¢8 ¯s vµÓØ2¢2]7Bý´BºA¼;+° ?«§ zA¼t¢2]l°×2Bº ]y2A¼2!q
l°×2Bº4r |a ¯Ðÿu 2 3 ?«§ zA¼t¢» ¯ÐCd³Í4r {2A¼[ 2 CÖH¯+¹£H -u|4 + jü
a£´ÕBý ü¸-\´{?«2§ A¼2!q3-\3+ j¢¸-2CdV¸24rÖzA¼?«2S {2A¼[ 2CÖü¯+¹£H
+ jü¢-2CdV¸24r {-\a£´ÕBý -» m´m+«d ü¸_³ÕuaÙCd {C¹2N¯|a:´{Bº+ j
-\-»wa2Bº ¯s {ü {£azJ?«¢-\3+ j¢´vLs4r+°H¯Õ±paz {2N:´{Bº-\
+ j-»T»a»a ¯s {ü-2?ua£";|+ ¯s {-2?ua£"-\Öz+°¯Ðÿu 2+rüyBº2
+ jÖz+°¯Ðÿu 2+rüBº2'wa2Bº;+°##2ĀAÿ¼Ø2+rA¼+ j¢»-\+°ü¯Õ±paz {£
l°ûB-\+ j;+°?« +r {-u|4'A»³u 2¢K {+°ü¯Õ±paz {£l°ûBK v'A»³u
;+°?«-?u[+«JüqA¼
' TAÿ¼24r Bº A¼+¹ùüC¹ A»³u z » -»T »a »a Áa£gü[ l°×
[µÓydÖ±paz2NJ?«¢
»f-[A»[ 2 Ø ³uL¯s£Ö-N.ÖiCdØ24üÁag2-2!q
-N ¯ÐCd2mCd24r 3¢]2.d4ü A¼ +°A¼ü 4üA¼ ¯<A¼¦0uü -ÿªT2.d 4üA¼ A»³Í [+« '
ü+°ùü8Jq {µÓVa2¢2]U {Bº=\L±pd+°-NµÓ Ö´Bý {2#2N 2.d¯s»
{£2+°A+°+°'µÓVa2>Bº2>B[+«=+°BÖi£¯2Āa2 {2#2A"a£X z+°l°×¯<A¼¦
0uü {2?ud"+°+°¯2Āa2'A»³Í [+«¯2_2N2]N+r ?u[+« JüqA¼
:+°m´´2 .d2¢´üK.» ¯:2mNazü {£az-T£Ð"».d¯s£»
T2#£ -[ K { -2#£ { +°A -2!q Ð£ +°£ Ð£ .ÖT -£ Ð£
I-SERVE 3
¹a£:u8:2mNdÖ£¯|a;+°!q[K-Dÿm±Ād2u4r+°[´Õps2N+rK+°2?«+«+2.Ö2
>_b.»¯Õ2N-N¯L4r.dBºq+°±pC¹2N-´{Bº»Ð 2#£ {"
':´{Bº£+°¯L4r
´[.»d Bº2qA¼ ff-2#£ {:2A+°:N£A»³u z-#¸4r»:´{Bº:N£+°-2#£ {
:N£´{¯s+°2-#¸4r» {2N+°A3 #-2A¼ ü¸ {Ð+°;+°?«+r ?u[+«- +rµÓ2
+°[´Õ2.d#2qA¼
a+° 2]-2µÓ2l°ûB {2N 2:+°Bºl°ûay£2 =A¼a42B;+°´+«
:#2] -# ÖR® -#2] :# ]y2N -2!q A[ a£+°±p+°ü 2 .dµ2 -u
.dµ 2!q3´+« +°£»a[.Ö´B[+«»|a_$ {+r£u"
-u|4'+°Öül°× 4r {´{Bº´[.»¯2Õ N[mA¼¢´[.»dqA¼3a¹4Ø24r
{´{Bº´[.»¯Õ2N3a¹4Ø24rq´{Bº´[.»d qA¼'+°´[.»¯Õ2A¼[´[.»dqA¼[K
w+ a.Ö±Āa"
= a¹.Ö´#»T?«"£-2Cd#£|+CÖüps2Nff-2?u£" 2]N
-u-2!q {Ð+°-» :2mNd2Öz+°a£+°±p+°üCÖü¯+2#£ #
´+«a£+°±p+°üCÖü¯+´{Bº8 [[akd2.»µ {"3´+«»a»»a-qA"-u|4
:´{Bº'+°»a»»a-+°CdÁ¼:u|4 uÏ»2mNdü6A¼+°|aj2mNdü6A¼
+°H´ÕÖzCds2Ń:2mNdü:T8Jl°ûB»+rA¼-[¾í.day ü¸» l°×C»H±pC¹2N
¯a| :2mNdü»+rA¼-T>Bº ".ÖCi d Ø " [Õ.d[±paz´{Bº:2mNdüK
-+°B» {£ -T´[.»d Bº2 qA¼-2A¼ ü¸ :2mNd¢¸ :´{Bº +°[´Õ¯s.ÖiCdØ2 £?«¢
£Ø´Õ2] {A» 4rK3:2mNdüÂ2Cd .ÖiCdØ2+rA¼-[[a´`- {C¹2N-2A¼ ü¸
:2mNdü >Bü -[ C»H2N >Bül°× ¯2Āa2 {2#2A" a£X+« ¯2Āa2 {2#2A"
+°+°'¯2Āa2A»³Í[+.Ö2NN+rA¼:2mNdül°û.Ö2NN+rA¼
-dØ-[?«+°£ z<ØÖ:2mNd2 ¯Ă2BA[ Nq¯Õ Ja:2mNdüÁ»
-[ ¬+° »¯s£a 3 ¯Ă q¸ ' T\H Ń :2mNdü ´[.»¯s£az :2mNdü¢
+°[´Õ2.».ÖCi d Ø23 ¯ĂA»A[ Nqµ|aT?«"-[¯2A»³u 24r {2AKl°×"A[ a]±pqA¼
NqdqA¼3 ¯ĂA¼4Ùa|+:´{Bº ¯s£ ¯:2mNd "+rA"-» .day:´{Bº
l°×- ¯a2 l°×+r ü¯Õ.day8 2!q3 ¯»;+°!q£"q+°»a»a£"'
¯2Āa23 ¯ĂA»£":A» l°×+r ü¯Õ.day3¢]At2
;+¹ĀL 2:+°Bºl°ûay[=A¼a42B {2B»-BºT¢[½2A¼a£Øü.d¯s {2?u2
+2Cd ¯´dØ+° m´+° z[£Bº¢[ ³uL¶ ]y.d´#¸ +BºCd
8T#dØ+°ÅÓ¡®CÖa.d+»
{£ {.d¯s » {£ {´ü+°L2.d {»´ü+°L2]£´ü+° {8Ö2 NKl°×"ff-[-Bº4C£Bº
-´{Bº 28 2#£ z"
-dØ8J-+¹+°2Bý£ ¯Ă=?¢±paz2N-2A¼.»Cd
» T jH .dBºq+° ±pd +°T2.d2Býff -2?u2 Q[ _?«§ 82 CÖüps2N" ' ¯Ă
:2A+°?«A+r=?¢±paz2A¼K:´{B ¯Ă.d´#¸ ü¸Öl°×XL\ ]y2A¼KKl°×CÖüps2N
-2C» +°A¼" -2!q ´+«Öz+° a£+°±p+°ü CÖü¯l°×#¸4r {Ð K ¯ĂÖz+° a£+°±p+°ü
CÖü¯l°×2#£ {-2!q {Ð»aK ¯Ă»a-[[a´`-az#¸+rA"
I-SERVE 4
;+° ĀL KTAØLg A¼µÓ 4asl°× CÖ.dy+¹ ;+° a¹$
£4ra :£ÅÓ =2A¼+¹ £

¯Ă-2Cd.da4rÙqA¼:£H§+«'±Āa¨2.£q̧2Býff-»£BýT;+¹a¹$
:£ÅÓ£ ¯Ă
2]³©Āa4r {2N:2+r:2+r±Āa¨2.Ö´2Býff-»£BýT-2!q ¯ĂÖz+°¯Ð¯gCd
-¯Ð¯gCd {ÐCÖü¯l°×2#£ [-ag {C¹2N+°A
' TAÿ¼24r {Ð K ¯ĂÖz+° a£+°±p+°E CÖü¯+2#£ { ¯ĂÖz+° ¯Ð¯gCd
-¯Ð¯gCdül°ûBK {CÖü¯+2#£ {-2!q =A¼a42B {.Ö#§.d¯Õ!q§ K {K
¯Ă .dBº4üÙCd£ { -2C» +°A¼" -2A¼ ü¸ ' ¯Ă {Ð +r ?u[+« Jü qA¼
¯Ă»a {Ð»a-2Cd al°û0ud2
:+° ¯ĂÖz+°.ÖiCdØ2:2mNd¢¸£Ø´Õ2]2N-[ {Ð-2#£ {-2!q ¯Ă
¯ÐCd2mCd24r .ÖiCdØ ¯s { -[ {Ð ÿuT¯s£ { -N [>ÖC» [Õ a`«2]´{Bº '
¯Ă8 {Cd2N"-+°BýA+r=2A¼l°×" {Ð4rBÿº[mA¼¢ {´{Bº-2!q8¯Ð±Āüq[
4rBÿº[mA¼¢ {2Bº4rK ¯Ă8Ö±paz2N"4rBÿº[mA¼¢ {2Bº4r ¯Ă´[.»ps2A".»dBº2
qA¼3¯ d2¢-N¯s_¤24r>Bº24r´Bý {2#2N ¯ĂÖz+°¯Ðÿu 2.ÖiCdØ»-azC»
-N+2Cd ¯´{¯s_¤24r {2Bº4üA"¯aØBº+2Cd ¯´{Öü4ql°×2B {2Bº4üB"-NĀAÿ¼Ø2
+rA¼ ¯Ă¯s_¤24r {2Bº?u[ 24 [¯s£2 +°+° >BºCdÐ» ¯ĂÖz+° ¯Ðÿu 2
{Ð.ÖiCdØ¯Ða´{Bº {+°+°K.ÖiCdØ2K ¯Ă¢m´X´ËH2]2Cd ¯´v-N.»Cd 2u4r
m´ Lsps2N-2C» Cd´ÕC»-N¯ÐCd³Í>Bº»'TAÿ¼24r ¯ĂK+°2!q Dÿ K3N>Bº K
C»H±paz2N 4A >BºÁa£g[+« ¯2Āa2 {2Bº4üA a£X+« ¯2Āa2 {2#2A" +°+° '
¯2Āa »NA»³Í[++rA¼:2mNdü++rA¼ ¯Ă++rA¼
:+°±pC»m±Ā`2-»N;+°?« {2Nm±Ā`2 {2Cd ¯´v3 [Õm_X+« {£Bº-2#£a
m±Ā`2 {2Cd ¯´v»£-» uÏ2l°ûB {2#2Nm±Ā`2±pC» ¯Ă´[.»d A¼
:2mNdü´[.»d {+°+°>B¬iA» ³u2mNd ¯ĂüC¹´[.»az2.» µÓ+«sm±Ā`»-[
C»HC¹2N
+r_?«§'m±Ā`»»-A».Öi»CdØ2_³µ'¯2Āa23m±Ā`[|+-2?«¾´#§+[
{2A»Öff-[ Kl°× -[´Õ¯s {2Bº .dy l°× a£ m±Ā`» » -+¹ #2 dz+«sdz+°s24r
{!q¸ +°[´Õ¯s2N {Ð:2A+° .Ö´Õdzl°×sü[¾í+« +°[´Õ2.» dzl°×sq» a+° +¹`2
.d´ÕĀs.dBº
{Ð4rBÿºTmA¼¢ {¯ d2¢Km±Ā`2´[.»ps2A"qA".»ps2N.ÖdØ+°±pC»
[mA¯ d2¢a+°sm´¯a` w4ia£ü=u>a4Cd£az"+°+°4rBÿº[mA¯ d2¢m±Ā`2
u4r»´[.»ps2N»Ð £ {"'m±Ā`».ÖCi d Ø2-£ {'.ÖiCdØ2:2mNdü¢m´¯Lps2N
-£ {4rBÿº[mA¼¯ d2¢Km±Ā` -+°B» {2NK:2mNdü-+°B» {£az LK
m±Ā`.ÖiCdØ23:2mNdü¢+«=2A¼l°×m´¯L2.dBº2qA¼"¯aØBº-+°B» {2Bý-A¼t -+°B»
{2!q+«aùüm´X´ËH2.dl°×2B {2?ud"a£$4ra¯Õ2³Í¯2¢l°ûay[ {´{Bºÿª#ü
» zTmµ2XI¯l°×2?u 2!qa£$ val°×2?uB"+°+°m±Ā`.ÖiCd Ø2 ¯Ă¢+«:2mNd¢¸+
m´¯Lps2N-#2l°×A¼aA¼
I-SERVE 5
:azC» :2mNdü ;+°´{Bº .ÖCi dØ 2Cd24r {2#£az a+°´{ Bº >Bü u4r
{2#£az :´ 42Bº ;+¹ĀL »Bý4r {2#2N ;+ĀL .dü¸4r {2#2N =2A¼+°["
-\C¹ ¯2á2 8aBý´{Bº :´4 2Bº Ö.dy4r {2#2N 3 ¯2á2 q´{Bº -N Cd
¯Ðÿu£4`2A.dü¸4r {2#2N-u|4 ¯Ă:2mNdü-»T;+r+° .ÖCi d 2Öz+°
¯2á2+°H\C» -TC£».ÖiCdØ 2C£üu4r +°[´Õ¯s£az3.ÖiCdØ ¯2á2Cü\±pC»
Cd l°× ¯ÐCd¯ÕĂA¼¤Ö { >BºC£Ð[ _d# ¾´#§l°×2#£az ¯|aq ' .ÖiCdØ2 m±Āù[A»
-+2A 2!q:2A+°.Ö´Õ]l°×üK ]y´BºC£azm±Ā`2 {2Bº4r»:2mNdü´[.»d+°
±p Bº2 l°×+°[´Õps2NQ[[_?«§8T.Ö±Āü2!q.ÖiCdØ2-»N'm±Āù[+«¯2_2Nÿ2]N
l°ûB+rA¼3.ÖiCdØ2-»N¯ÐCd2mCd24rA»[JA3Aÿa´Bºl×° 2BCd2Cd C£m´+rW¯s
-[?«+°2!q ¯+°j24r ¢´HN4r {N 3 .ÖiCdØ» m±Ā`2¢+« m´¯L ¯s m±Ā`2 ´[.»¯s2N
¯Ă¢+«m´»W ¯s ¯Ă´[.»¯s2N:2mNdü¢+« m´»W ¯s:2mNdü´[.»¯s£az
+r_?«§.ÖiCdØ2-»Nm±Ā`2Öz+°¯Ðÿu 2+rA¼-2!qm±Ā`2l°ûB>Bº» -[C»H2N
:N;´{+¹ B[+«+°2§ 4r {2#2N+rK:´{Bº.Ö´{ l°×+ra`á2ál°×´LMH ¯sm±Ā`2
>Bº»-[.Ö´+° CdÁ¼>B[+« ¯2Āa2 {2#2A"a£X+« ¯2Āa2 {2#2A"+°+°'
¯2Āa2-»NA»³Í [N+rA¼m±Āù[Q+rA¼:+°T\H2A» z2N"-[?«+° £¯+°j 24r¯ÐCd2mCd24r
{A¼[.Ö´{l°×£»3.ÖiCdØ2;+°?«T\H {2N'¯2Āa2-»N {2!qA[+« {2BH
+rK¯2Āa2-2!q 8T?«"¯<A¼¦0uq +°A"¯<A¼¦0uü-»T=´{Bº Āsaz"
wa2Bº ¯s {ü2!q ;+° A[ ü¸ a+°A[+« ¯<ÖA¼¦<Öa£ .dy+rK 2.Ö´{l°×
.daym´+ra24r'µÓ¡A¼¤.ÖiCdØ2-»N;|+;+° ¯s {
8+°» £NÐId2ff/N;+°!q -azC»

A[+«¯<A¼¦0uü=u+°ü4C£az"-u+rl°×2B;+°:2?¢¸4N+4N+»a| »|aQ±Āü#§4r
;+° 7Å¢® :2?«2?«+ »|a »|a Q±Āü {#§4r ¯ÐCd2mCdÖ .ÖiCd£Øü -»+°2 {2Bº .dy
-´{Bº £?«¢ ;+°A[+«++°?« Ta¹Nÿ +r .dy -´{Bº 3 Ta¹Aÿ¼2¢ 4w H]£L+« ¯2C¹
)Bý±paz£L+«A¼¦< a£ .dy-´{Bº'¯2Āa 2C£3µÓ¡A¼¤ .ÖCi d £Ø[|+´?2§« A¼[.Ö´ .dy
-[K+°[´Õps2A"
µÓ¡+°l×° a£+2.Ö2 um4C4sd r3¢]2.d {Ð.Ö´Õ #¸4rKµÓ¡A¼¤.ÖiCd£Øü;+°A[C¹
;+°?« Ta¹Nÿ2.dl°×£az -2!q £?«+ ¯ĂC¹ ¯2á2 {2A¼[ .Ö´Õ!q̧ +°A" ¯Ă
q+°±pC»Ta¹Aÿü ¯³Íü=+°Bº2] Āsaz"-u|4m±Ā`2q+°±pC» Ø ³Ía2=u ¯s2N"
+°+° {Ðm´X±ĀN¯s .ÖiCdØ24rL+« ¦m±ĀùüC¹¯2á2 {2N+r_?«§ {Ð.Ö ´.ÖiCdØ2
µÓ¡A¼¤.ÖiCdØ2+rA¼µÓ¡A¼¤.ÖiCdØ24Ly ?u¸BºCd£+[m±Ā` ¯Ă2á24ü.ÖiCd£Ø[
4L2] {Ð ?u¸BºCd£ {¯L4rÙ4 [2.d+¹
:2?«2?«+ Q±Āü»|a {£az-2#£ { K {A»tµÓØ28 2!q :2?«2?«+ »|a Q´´{
_Bº¸ {£az-[-2!q »|a»|a_übü {£d['_Bº¸_übü- K¢´ü {
Öü4l°×µÓVa2 2?«T¢´ü {Öü4 mCd2-[.¹?u¸;+°!q3Öü4=ma_üb {
.¹#=ma4r´.dy_üb {.¹#´.dy4r Ø+°s2- {Cd {2#2N¢´ü {Öü4l°×8a24
I-SERVE 6
qA¼-u2?«Öü|4´LµÓ¡A¼¤ÖÖü4 2:2A+°´LµÓ¡A¼¤Ö.ÖiCdØ2-[.Ö´{l°×´{Bº
l°ûB:u2?« 8+r+raÖ.ÖiCdØ24L2.» ?u¸Bº+£2
'TAÿ2¼ 4r_übü[2?«AÐa£ Ø+°s »ØÖü4u4r ¯Ăü[2?«AÐa£ Ø+°s »Ø
.ÖiCdØ2 {2A» -N ¯aÐ+rü ¯a£Ð ¯gü¢ 8+r+raÖN 8 T+ra£ü q[N 8 aü
q[N-u2?« ¯s {+«¯<A¼¦0uü .»y- +rµÓ» qA[¼ .Ö´{ l°×£2-2A¼ ü¸'¯2Āa »N
'µÓ¡A¼¤ .ÖiCd£Ø[+« l°ûB¯2_2Nÿ2]N+rA¼-azC» 8TC»H#§ l°×"'¯2Āa »N
A»³Í[Q+rA¼:2mNdüQ+rA¼ ¯ĂQ+rA¼m±Āù[Q+rA¼] L+«µÓ¡A¼¤.ÖiCd£Ø[Nl°ûB
+rA¼
:u A»[Q +rl°×2B±pC» 8 3Aÿa ql°×2B±pC» 3 ¯2Āa »N -¯ü {?u¸"
q?u¸"m´´2.d2¢=+°BÖi£.dBº¯CØd ¯s {8AÖi£ {2A¼2!q-N3Aÿa2ql°×2B {2BºA¼8
3Aÿa ql°×2B;+° ¯s {+°[´Õ¯sQ-2!q-N[¯Ă2A»³u24r-¯CØd ¯s {Kmÿu2X ü¸
-N+°[´Õps2A¼K 2.Ö´ .dy=BL¢±p»£Bý+« =2Bº {ü+°[´Õ2.£az-TA¼ü
-+£Bº 3 A¼ü A»[JA¼ 3Aÿa´Bý {£az" A»[JA 3Aÿa´Bý q {" 8 3Aÿa
ql°×2B-T+°[´Õ¯s£az+°+°3A¼ü[>ÖA¼ü+rA¼Kmÿu2X ü¸ ´{?«§A¼üK
2.Ö_Cd£2.dBº24r» .Ö´!q̧A¼.dBº24r»£?«[A¼q-£2-[á4ü¾´?u§2
=2CdA¼a2±paz£-2A¼qA¼-´{BºÖH¸4r´LMH2.dBº2m±Āa2Dÿ2.£2u4r´LMH2.d4r
=BL¢+°[a´Õ2.» 'A¼ül°×83Aÿa ql°×2B+°[´Õ¯s£az+°+°'A¼ü+°[´Õ¯ s
{2Bº4r» q[ ¯s {ü -¯CdØ ¯s {ü mÿu2X ü¸ ´{?«§ ¯s {ü d ¯s {ü -[
-2#£2-u-[£?«+« =2Bº {ü-[ á¾´?u§2=2Bº T-2!q=2Bº¢+°[´Õ2.»q[
¯s {
µÓ¡+°l×° a£'TAÿ2¼ 4r¯2Āa »N;+°?« {2A¼+[A[Ö2#áw4C£s2=£ÅÓ¡®
´L4w Xs£A[¯Ða´2 l°×CÖHdqA¼:+°á 4ü3 ´¯Õ-¯ü'¯2Āa 2!q8T#ub
-[´LMü.»µ2.» ¯sQ[+«83Aÿ¼a qA¼[C»H2N83Aÿa ql°×2B+°[´Õ2.» ¯s {
-¯CdØ ¯s {-#2¢¯2A»³u2qA¼+°A" L-´{Bº'¯2Āa »N[>24r {2A¼2?u£"
qA2¼ ?u£" ³uCd {üJA¼[ü_Bý ?u¸B»£BÖ Bºwa2B¹ # ?u¸B?º u[+«Jq̧A¼ ¯2Āa »N
-¯CdØ ¯s Kmÿu2X>Ø K.Ö´+°CdÁ¼
µÓ¡+°l×° a£'¯2Āa2=?u¸ ´{BºCd2N"=?u¸ ±pCd2N"-[-Bý4r {mÿu2X ü¸
´{BºCd2A¼[:´{BºC»H±paz2Nmÿu2X ü¸´{?«§ ¯s {-¯ü {2!q+°A±p B[+«=2Bº {ü
=´{Bº±pC£az"=2Bº {ü±p B[+¹¯2¯a£Ø¯s d2 al°×l°ûa¹y[+r.d+¹ ü¯Õ´[
qA¼-ÿª 24üu#ĀL+«=2Bº {ü.d¯Õ´LMH2][µÓyd2.»¯Õ+°`2¢»£?«¢¸
{QCdÐ2=\L±pCd2N-u|4'¯2Āa2mÿu2X>Ø2-» uÏ2+°H\Ö2#»'¯2Āa2¢[
¯2ĀaCdÐ2=\L±pCd2N:Nq[ ¯s {-[[µÓyd2.»¯l°×2!q.£üA[¯2³Ía2.» ¯2A¼l°×
»a| m´d Cd2.»d +°a| A¸ ¼
µÓ¡+°l°× a£ ;+° l°×ma£Bý+« +°S+°?«¢ ±Ā z +°T´Õ2]2N £Bº
±Ā z ±Ā zff -[
-L.£Bº :2Cd¢ £Bý Cd2mBý ]y Ö [TL
-N ±Ā z +rA¼a£ C£Bº z+°a£ ¯L4r

I-SERVE 7
.dBºa£ff -£Bº Cd2mBý JA¼ TµÐ¯2C¹ 3 l°×ma£Bº ±ĀL±pl°×2B 3\ :# -# 2\
um4Cds4r.dµBº-NC£B»-[0ud2.»¯l°×£Bº;+°+¹`2¢2].d ¯s:´?«+ -N±Ā z
u4r» +°[´Õps2N-2A¼ ü¸ 3±Ā z[.d2´?u[+« £B»A¼az£A¼BºÃ+m° a I¯l°×a££u"8J
-+°aqA" ´LMü ü¸ ' ±Ā z mÿu2X>Ø [ CÖH¯Õ Cd+°`» ' ±Ā z ±Ā z +rl°×2B
±paz2N-u|4'¯2Āa£[4LyT.£a`.» ¯s.£üQ[+«83Aÿa qA¼ +°+°mÿu2X>Ø2
-[ [µÓyd2 - {Cd2N -2Cd+2° !q ¯2Āa2±p»2A¼+¹¯24r 8J .ÖdØ+°|a¸A¼ :N =´{Bº
±pCd2A¼[m´W2.d+° |a¸A¼
»A¼£+°ØT.£a`mµÓ¡XT.£a`
»BºJN+«Ö#¸+°?«§#¸4r4`«Cdµm¯s2¢¾¯§´{Ă»¯Õ#¸4r£Ø¯ ³uL¶:2Cd¯Qae24r
³uÄÁ»µÓ2.» ¯s µÓ¡+° ³uL¶ %qA¼+rA¼qA¼ Aÿ¼Ø¢m´µÓü»d qA¼TBº2 mCd2
mµÓA¼¤4rT2#£Bº:2CdT£ [Õ¢8T+r¯ a£qA¼-N.d¯Õ£Ø¯ ³uL¶+Cds aÙ2¢
P®/Á»µÓ2ÖzA¼ü¾´?u§Bº
µÓ¡+°l°× a£»A¼2á m´ `2-[ {Ð-2\+°LĀs {+°A3»A¼2¢d uÏü.» ¯s
¯ÐaÙ2 ¯s2A¼K A24Cd2 2?« ±Ā±Āü .» ¯s a+°2 ¯s2A¼K {2N Aa2g 8T?«" '
ÿª¢+°2¢;+° {Bº;+° d>Ï2.» ¯sA[´ËHC£[£Bº+[¯2 CdĂa£üCda£Cd'
A»³Í [ Nq¯Õ£+°:2+¹¢+r[.»L£+°-+°Bº P®»|aµÓVa£[Aÿ¼L2]£+°3µÓVa2C¹3
¯< 3 A¼¦< -ÿªTĀsBº :N »A¼ µ¯2 -2!q UT -»£Bº ÿªTJA¼ {2B»
¯güA»³Í [ Nq¯Õ£+°;+r+°¯+°jµÓVa£[Aÿ¼L2]¯ÐaÙ2¢ a+°¯güA»³u2¢+«m´»WĀsBº
-u|4¯ÐaÙ2¢£Bý+« +°ü.ÖH±¸ pd+°-+°Bý¯güµÓVa£[ Nq¯Õ P®¯+°jµÓVa2Aÿ¼L2]
P®ÿªTJA¼ a¹¯güµÓVa23mµÓazĀsBºA[[_?«§8TC»H2N"'¯güA»³u 2¢¯+°j
µÓVaAÿL»|a:2++°Bº {£Bº-[CÖüps2N+°A¼'¯+°jµÓVaAÿLÿª¢+°2¢µÓVa2
Aÿ¼L ¯sÿª¢+°¯0uü-ÿªT¯s£Bº¯ÐaÙ¢+°µÓVa2Aÿ¼L ¯s¯ÐaÙ¢+°¯0uü-ÿªT¯s£Bº8
¢+°2¢ {£JBý+« ¯2Āa2Cd´#2qA¼8¢+°2¢ {£8µÓVa2¢ {£¯2Āa2
-ÿªT2.»N3¯+°jµÓVaAÿL mCd» +rK3d¯güµÓVa£ü+r {¯+°jµÓVaAÿL¯2Āa2
-[ÿªT¯s£Bº -2!q £Bý+« :2mNdü µÓVa z ¯Ă {£d # -2C» 4A
- K {£az -2!q £?«¢[ -¯ü .ÖCi d Ø23 m±Ā`q2mNdü +°£ ¯Ă +°£ »a4r
{!q¸+°A":´{Bº a¹ALl°ûB At2
¢+°2¢= BÖi £/A¹Ø42.»µBº2!q=[a¹$ü.» ¯s-2CdUCd2:Āsa;+°Bº Ø Ād2
.»µBº2!q=[=+°a£üA¼[C» -2Cd´2# ¯s2N-2C»4rK;+° a¹$´[.» ¯sUTCd 2C£
UCd2:¯s» {2?ua[+rK;+°4>2±Âü2A¼[C»AÿØa£W L¶¯s» {2#2A¼[+rK= a
.Ö´qa-NĀAÿ¼Ø2+rA¼:A» TAÿ¼24r= wai£¾Á¼t ¾Á¼t d uÏü.» ¯s+2Cd Qae+rü2¯ÐaÙ2¢
{2Bº4üa[.Ö´ .dy»Ö4rKµµÓÐCd24r¯ÐaÙ2¢ {2BýµµÓÐCd24r¯ÐaÙ¯0uü-ÿªTĀsa[
.Ö´B[+«JüqA¼-2A¼+°» »A¼ Cd
I-SERVE 8
´V+°Ø¢+r+°aj]C£mu³uj`¹
[|aÐA¼ dC£¯sØ+°Cd¦+°C»-[.Ö´Õ2N-2!q;+r+°CdCdsÐ´LMül°×Bº¢+°2¢
=+°Bº.d¯Õ£¯|a.»¯Õ´[+«-4`24r´ËHCd2a£ #2+°[´Õ ps2N-[4 [2.£Bº
CdA¼ØAÉ»³u+°aj]C¹¢+°¦+dC»
8 »£ zmCd´{`Ø]C¹¢+°¦+dC»-[l°ûB»A¼2.Ö´Õ2N-2!q¢+°2¢mµÓ ´Bý
¯2±ĀN2.dl°×¯2Á¼üK+2Cd +ru[+« CdL\±pC£az4A-u|4=[´{ùØü.»¯Õ =2Cd
¯ÐaÙ2¯2±ĀN2]£¯|a8A¹;+°£?«+« 3´{`Ø2CdL\±pCd2N3¯ÐaÙ¯0uü=\L±pC£d[
»A¼2.Ö_C¹2N
:u2?« »A¼ £+rØüK´LMH2]3CdCÐsd ´LMül°×Bº.£uN4ü´Bý±pdBº#
[|aÐA¼
dCffN4üC¹N4rü´Bý
=2Cd.»¯Õ£A[ ü¸µµÓÐCdÖÁ¼TüDÿ2.dA¼-4rµµÓÐCdÖ
¯<2 µµÓÐCdÖÖ+°2 üDÿ2.dA¼
£¯sØ+°Cd¦ +°C»ff -£Bº# -u [|aÐA¼2¢ ´Bý£L+«

»A¼ C» /±Ād2Ö´Õ2NCdaX µ¢+° CdjTC-[-2!q 'µ¢+r[-4r'¯2Āa£[
´vLs4rCdL2.£ü2!qA[+«;+°!q /±Ād2»a| 8´K.Öd Øl°ûBºA¼ K3CdjCdC£sÐ[K {CÖü¯+¹£H
-[»A¼2µ¯Õps2N
+°+°µÓ¡+°l×° a£»A¼ m±Ā `Ø2 ü¸ C»H2A» 2!q'¯2Āa2-»N±p ?u[+«
{Ð .ÖdØ ü¯Õ ;|+ ;+° ´[ 3Cdj uÏ2 ¯2±ĀN2.d#2 8 [ uÏ2" 3Cdj -»N µÓ¡A¼¤
.ÖCi d Ø KA[+«A»[C¹¯2á 2qAK¼ -?«§ µÓ¡A¼.¤ CiÖ d Ø»¯aÐ mC££Ø´Õ2] {2A¼K3µÓ¡A¼.¤ Ci Ö d Ø2
;+°!q'm´´2.d2¢¯CdØ ¯s K-A» ÐK {Ðm4³Õu2.£H
¯jupĂ»Ø ¯Ăa£Ð¦m´ u¦
¯AdCd£¦¯mCdX©Ā¦.ÿ£2A¹4Ø2-[»A¼ Cdµ¯Õps2N
-2!q'm´´2 .d 2C£3µÓ¡A¼.¤ CiÖ d Ø2¢2.» ]y3µÓ¡A¼¤.ÖiCdØ2¢» {2Bý3µÓ¡A¼¤
.ÖiCdØ2¢» üaz¯s2N3µÓ¡A¼¤.ÖiCd£Ø[T»Ð
µÓ¡+°l×° a£'TAÿ2¼ 4r»A¼ m±Ā `Ø2 ü¸l°ûB¯2Āa »N[>24r { ¯s {+rA¼K
3Cdj uÏ2 ü¸±pCd2A¼K l°×[a´`- {C¹2N+°+°)l°× a£KµÓ¡A¼¤Ö3Cdj¯Ða±Ā[
4Ly {Ð 2 .»¯+¹ A»³Í A¼ü JA¼ {2B» mÿu2X A¼Õ§[ A¼H¾´#§ :2Cd+°2!q {Ð
.Öd ØHĂ2NqA¼
-[£Ø¯ zK2mA¼Bº:2Cd¯Qa2e 4r/Áµ» 2Ó .» ¯sµÓ¡+° ³uL¶KÅÓ¡®.d´ L2.»¯Õ
J|a az£
+CdsTdü.Ö´{C£|aÖ-+£ff-£Bº
£Ø¯ ³uL¶2!q Ā ØBº +rA¼ ¯ ¯s TA¼Øü VsÿªT2] Tm4³u 2 £Ø¯ ³uL¶
-2Cd mCd» +rA¼a£>+d ü¢l°ûB 2]-ÿª 24ü Ø+«s -2A¼.»Cd +Bºl°×=´{BÖiC»
£ü+°.d´L2.»µB¹3dÖ2#» ´¸#´ËÕa£az2.»µBº3d8 £Bº2!q
µÓ¡+°l°× a£
{Ð 2] »AÿTT 2] ´LMü£MHT £l°× ' »A2Cd Tdü 4L2] -2Cd u4r
CÖHdA¼-ÿª 2l°ûBCdl×° £l°×CÖH¯Õ2Cd¢K+Td ü4Ly-ÿª ´vaÐ+°24r
.Ö´4ü£Bºm´¯sC2d ÿª¢+°2¢a£$4rUT¯s>+° ³Ía£$;+°B»+r£ü+2!q3d
A¼4Ùal°×ÖR®m´dCd2.»¯Õ .dBºff-£Bº
I-SERVE 9
Cd2mBý4ra-2Cd¯?«4r[>2.Ö ´¯Õ2A¼l°×µÓ¡+° ³uL¶.£u¯2C¹Õ2.£Bº3dÖÖ2#»
»aáÐCd2 JA¼2] N\ Cd Ö4µÓ+«sC¹ ;+° ±Ā2.dÿ X+° a´2 Aÿ¼L2] ÿª¢+°2¢
>+° ³Ía£$a£>Ø2.»¯sTNÉu4a£[+« .£yBº
>+° ³Ía£>¢Aÿ¼
2]m_³ujC»>¯ĂC¹ {µÓ¡+° ³uL¶TNÉu4a2 .»y¯L+«-+°Bº {2B»AÐa±Āül°×ü

-#+raz2.»µa+rKµÓ¡+° ³uL¶+¹´2CÖ.d y+¹l°×2BCdT a£üK.Ö±ĀBº
»£Ø¯ ³uL¶4rL
-ubaz2BµÓ¡l°×Bº-2?ua £4ra>+° ³Ía£$4rLA¼ac2.»¯Õa j[´2±Āa
-2A¼|+ .£y£Td 2 ³Ía£$4rL+« T.Öd Ø2Býff-£Bº
>+° ³Ía£>2!q Ā ØBº +rBº Ā ØBÖCi » £Ø¯ ³uL¶ Cd +Bºl°× 3d
A¼4Ùaw+2A¼l°×´2´ÕĀsBº">+° ³Ía£$Öz+° uÏ¯2Á¼=2Cd?« 4Á¼2!q3a£>Ø2¢´[.» ¯
/A¹Ø4ü2A¼al°ûB3Cdj uÏ¯2´q-+°Bým´>ü2A¼al°ûB ³uL¶CdüØq-u {2B»N
3da£>Ø±Āü ]y2N£Ø¯ ³uL¶´{mCdBº[CÖH ¯¯L+«AÐa±Āül°×ü-!¬¶¢+« .»yµa
-az££Å}®JCm#´Bºl×° 2AµÓ¡+° ³uL¶[-+°B»[ü¬!q§¯Õ ³Ía£$4rL+«+°_a.»µa
>+° ³Ía£$-2Cd+2° !q ¢+r2Cdl×° Bº3dl°×µÓ¡+° ³uL¶ =2A¼l°× ¯sQ=u
¯sQ-KCÖH¯Õ±pdaz-az£¯|am_³ujTAØ/Á»µÓ2±Â2A»Ö4ØCd:Cd[+«=2Cd al°×
{2A¹ .dAt [ 3¢]2] ]y £a£s³uaül°× 8 ¯ Aÿ .Ö´qA¼ -u a¹$ü
4Bº]±pdaz'a¹$ü7L£+«HÖü´üµÓ¡+° ³uL¶-u[ü {+rÅÓ®/A¹Ø42.»¯s»
{£Bº a¹$l°×+°_a ]y2N+Cds z[4rL[a£> 2Na2¢+«I¯l°×a j£a-[
µÓ¡+° ³uL¶ >+° ³Ía£$ ÿª 2¢+« m´W» 2.£Bº -Cd[+« 2] _¯ 8a£# .»µa
-+°Bº 3dl°× -2Cdq[ /´.£a£ü >L\±pCd£az ¯áØ ü >L\±pCd£az3 ¯ ü
.» ¯£a2C£ -´Ăa¯u¸2?« m¯Àsq 3 m¯Àsq A¼t£ Tl°×2B ¯2ZC£ü T[´Õ¯s£a £?uØü
.d´Õ¯s£a´Õ2Bý 2#ü¾´BºCd£a8T!qT?¢.»¯s£aµÓ¡+° ³uL¶+« :»J-+°a qA¼
-az£¯|a= LKA»ÐÕ2.dqA¼
+°[´Õ2] m´X£BýK
>+° ³Ía£$ =+°Bº"ff -[ -Bº4Cd£Bº ' m´µÓl°× mCd2

= a¯ Aÿ2.Ö´Bº2qA¼-az£¯|aµÓ¡l°×Bý ¯Ă¢a Ð2Cdl°ûB+°üCd +°ü4 qA¼
-#3+°a¶ùqA¼:#Ta¹Aÿ¼ qA¼-u a¹a¹$ü4Bý]±pdaz
3 a£Bº CÖu¸|a ¯L+°u¸ >+° ³Ía£$ 4ra ¯a£¯L .»y¯Õ µÓ¡+° ³uL¶ ±ĀAül°×
Āa2 ¾´?u§Bº3 ³Ía£$l°× µÓ¡+° ³uL¶Öz+° -aÎCd 4Ly ´L´vakÖ Cd´Õs +°H\2N
ÖzA¼# +Nt4r l°×µÓüm´µÓü Bý.£az 3 ÖÖ2#» >+° ³Ía£ q ¹a CÖL.£Bº
£d£
µÓ¡+° ³uV¶]#§] L+«A»[±Â2A¢-u2?«3C£j2A[ {Ð±Â2A»µ dØK z<2¢»
+°[´Õps2N-az£=2A¼l°×:+°BýA+r .£y {"82+r£HKl°×"ff-[-Bý4rBº>+° ³Ía£$
µÓ¡+° ³uL¶Cd Cd2mBý[m´W2]´{BºÖzCds2=[TNm´µÓü»µBº+rK£Ø¯ ³uL¶
£?«¢wa2Bºm´µÓ q z<Ø2Cd+« K´[+«a£[Tff-£Bº3d.£udz+«s zd +°2s 4r¯ Aÿ2

I-SERVE 10
.Ö±ĀBº -2A¼ ü¸ ' # µÓ¡+° ³uL¶ >+° ³Ía£$ wa2B» m´µÓü »µBº
3dØ
>+° ³Ía£ u:2Cd3Bº2_a24r+°[´Õ¯s'¯2Āa2=u´{?«§2N":N=uW¯s2N"£
¯2A»³u2Iay2Býff-£BºµÓ¡l°×Bº
>+° ³Ía£$wa2Bº Bº42#ü ¯´{ ³uÄ´£Ø¯2.»µBºµÓ¡l°×BºÖz³u2¢Cd´Õs
+°[´Õ2.dqA¼ 3 ³Ía£$ P® a¹ wa2Bº Bº 42#ü ³uÄ´£Ø¯2 .»µBº -az£
µÓ¡+° ³uL¶ z<2¢ Cd´Õs +°[´Õ2.dqA¼
8T#dØ K ¯2A»³u2"ff -£Bº >+° ³Ía£$

µÓ¡+° ³uL¶ :u.Ö±ĀBº
>+° ³Ía£ u£l°×J|aJ+CdsTdü.Ö´qA¼]´{Bº±Āa¨£ü.dA¼ {l°×»#´{Bº

µmĀsü¢ ' #q .Ö±Āa 3 Cda£Cd »» ¯Ðd24r z¢¸+rü ´LMü .»¯l°×£
-´{Bº'Td q £l°×C¹.£az3Cda£Cd £4rLBý4r3d£'Td q
.Ö±Āa:´{Bº T jüBý4rJa -A» .Ö_Cd£a £+rØü»a T£Ø¯TAÿ£ü»a
-2Cd mCd´{C»BqCd´Td 2¢8JC»BqA¼-2A¼.»Cd£l°×+Cds Td 28JAa+B° 2º
qA¼

³Ía£ uJa¾Á¼tü£´LMü¢£l°×;+° #4?«§4rC¹ps2N' ¯Ă[2B

+r +°aj£¯ü[2Bý {£az-u2?« ¯Ă q̧'¯2Āa 2C£3Bº2_a24rA¼acTps2N
3 ¯Ă¯2´vak24r£µÓ2.» ¯ ¯s'¯2Āa 2C£W¯s2N'¯2Āa2¢:2Cd+°2!q
Āa»TqA¼:A» £4?«§ j+°2:N[> "+rA"JaC»Hy.Ö´ 2BýJa.ÖDC» Kl°×
j+°2l°×A¼aCd2NJa%2!q:+°'£ ¯Ă£ ¹_ü2C¹»[ajü2.» ¯Ās
µµÓÐCdÖm´µ2XC¹[ü_Bý±pC£Ja8A¹;+° #[a¶4rC»Hy.Ö´ 2Býff
:NT»¯L+«>+° ³Ía£$Öz³u2Á¼j2u4rT+°¯Õ2]2N3dÖ2#»:u-£Bº
¯Ð¯2+°ü µA¼bA¹¤[¯Ă2+°üµÓy z.dØC» z Øm´¯µ¢¸
ÿq Ô :2Cd+2° !qCÖü¯+¹ ü¯Õ2N8JqA
¼ d Ø:2Cd+2° !q.Öd ØHĂ2Nl°ûBqA¼:2Cd+2° !q
»|a[akd2qA¼ {BºCd¯2+°ü2 ü¸ C£_A¼¤Bº {Cd£Bº
¯Ð¯2+°ü µA¼bA¼¤¦ff
¯2+°uü±pC»£Bº zl°×sBº-az±pCd£Bº
[¯Ă2+°üµÓy z.dØC»ffQ[+« T2] #

qA¼ Q[[ {Ð CÖü¯l°×£ { CÖü¯+[ ÿ¢4rü TBý]¾´!q§µ { K+ A¼µÓØm´´2.d2 JA¼
m ´ qA¼A»Ð qA¼ {Ð:+° 'm´´2.d2¢´Bº £´Bº { {Ð zl°×sBºÖi±pd {
¯2A»³u2qA¼ff
-[ >+° ³Ía£$ :u -2# {2Bº4r» µÓ¡+° ³uL¶ Cd ¯Ă üaz2´ q¯Õ
m_³uj¯ Nÿ¢+«m´W» 2.£Bº-u+2Cd ¯´{ {2B»¯L +«-Cd[+«-2Cdl×° z2A¼A+r {¯2A»³Í üK
´vLs4r´?u´2.d¬i±pdaz
+2Cd ¯´d Ø+°3 ³uL¶ >+° ³Ía£$A¼4Ùa ¾¯ü {I¯+[¯a£¯L»aW<a£[+«
.»L»ü¯2 CdĂa£ü±Ā#8+°Aÿ?«4r[LÐ+°ü¯ Nÿ¢ {2Bý ±pdBº'+°AÉ¼2C£.Ö´Õ
] L+« TµÐTmCdBýu-£Bº
I-SERVE 11
TµÐTmCd ¢Aÿ¼
1a£ £Ø¯´{mCdBÖiµÓ¡+° ³uL¶+« >+° ³Ía£$4rL/Á»µ2Ó =u´[.»¯2Õ A¹Kl°×

l°ûB /Á»µÓ2-u|4´[.»¯s2N-2Cd mCd»´[.»¯s2N3µÓ¡+° ³uL¶CdT»+_° ü2.»Cd »
Td 2C£CÖü¯+£Bº-az£¯|a_N¤zÖ +° HØ2-TµÐ¯ »a´2¢CdJA¼
Cd|+ -TµÐ¯ » a´2¢ 3 ³uL¶Öz+° ¯Ă» A¼a`2 JA¼ +Nt4r ±Â4 2.d u4r
±ĀL2N-2A¼ ü¸»>+° ³Ía£$3¯Ðü H£ØKCdBý]»d4H4rBº1a£ K´L¯ÕXg
l°ûB-2C»Kl°×l°ûB /Á»µÓ2 ü¸µµÓÐCdµ2XüDÿ¯s2N¯2A»³u2qA¼ff
TµÐTmCd ³uL¶ ' TAÿ¼24r µÓ¡+° ³uL¶ +°AÉ¼2C£ .Ö_Cd {2!q =A¼a4r { ¯ÿª¢
£Ø¯ÿª4£Bº-+°B» {£Bº-2A¼.»CdTµÐTmCd ³uL¶µÓ¡l°×Býk4L2]m´¯242´{Ls+r4r»
£ØĀN ³ua¶ü 2+° XL\1a£ zBýzÖ +°Öia£4ØTµ}©Ā[T»+° Tµ}©Ā[ a+° ĀLpsmCd2
.»µBº3d:u-£Bº
£ØĀN ³ua¶ua£.dBº2Bý3µÓ¡l°×Býu4r»'1a£ zBý+«l°ûBÿ¢4ØÁa£güJA¼

a]8 mCd2+°ü4qA¼;+°Bº3CdjCdC£sÐ[A¼Lc2.£BqA-B[+«:N;+°!q4as8T?«"
ÿ¢4ØÁa£güJA¼a]q+°±p Bº2.dµa£-N'1a£ zBº+« ´L´{ak24rüDÿ2]2Nff
TµÐTmCd ³uL¶ Pc1a£ zBý 2+°XL\:u.Ö´ Ā4rBºa£ _2Aÿ¼ zÖ+° z
-2!q-»¹A¼a´{ ¯s {ü+r {
£¯£C£ 2a£ Ö+°:CdØ.dØC»_AÿÖi¦,
Áag£¯£AaBÿºØ2_2Aÿ¼ :CdØDÿQdC»,, z Øm´¯µ¢¸
a£ ¯Ăl°×´?«§£¯üu4r zNLC»-A» _2Aÿ¼23£¯ü:2+«±pC»-A»
Ö+°2 UTCd2¢ ÿ¢4£¯ü ¾´L\ +Qt _2A¼2 ¾´L\±pCd {2#2N -2!q 3 _2Aÿ¼2
4?«§´Bý±pCd {2#2Nÿ¢4£¯üCd\Ù+Qt_2Aÿ¼2¯BºH±paz [ÕÖ+r[+«.»a {Cd
{2?uBº
1a£ CdCÐd uÏ2wa2Bºa+rü;+°?« -±ĀCd uÏ zwa2BºdAÉag uÏ z3±ĀCd
uÏ 2!q Ā Ø24r 2]l°×#2uü¢ {2B» {ül°×3CdjCdC£sÐ[4L2]ĀAÿa`
- 4r³u {2# {2#2NQ[ ´|a3±ĀCd uÏ2JL+«Td 2CÖü¯2s N/´£ØĀü.Ö´4üa
+rKÖia£4Ø2 mCd2+°ü4A¼=2CdCdl°×££¯£_2Aÿ¼2Cd4ÙA¼Öia£4Ø´vaÐ+°24r3Cdj uÏ2
+°H\C»»-NdAÉag uÏ2- {Cd2N£B» ´2BýCdBºÖia£4Ø´vaÐ+°24r uÏ2+°ü4Bº 2!q
8T?«"=ma_#§ü+°#§+¹ # "4BÃü¾´2.d+¹ # "42BºZaz2.d+¹ # ":T+rA¼
Öia£4Ø2l°×NL2A¼?u[+« z<ØÖ4asü£ü4£az
;+°?«£Bý+« _ü 2Cd¾´?«§£¯|aÿ¢4rüJA¼a]
+°ü4l°ûBºA¼
aw 2Bº£Bý+« 8 ¯s {üJA¼4rK8´{ùØüJA¼
4rKuÿu ´+° {2Bºl°ûBºA¼
I-SERVE 12
Bº'd4´ ³ÍCdjBºTal×° Bs º -[Cd .d#§m´+° ü£LA¼4Ùa 4Áa 2
±Â2Aü»A¼Õ§ {2Bºlû° BºA¼
£ü4+LsJA¼8a´2¢+r2+° {2Bºl°ûBºA¼
Öia£4Ø[+« ¾í £ü4 H#j¯Ô !¬¯Ô§ 2?«T w+Tm¯À§¢ H#j¯Ô !¬¯Ô§ -[ {2#2N H#j¯Ô
´á {´Ö\2].d ¯s3mA +°2=¯ÕBý+mA +° "-ü¬i mA +° "-[C»H±pCd2N
-u|4¾í£ü4´V+°ü.» ¯s£BýÖia£4Ø2=# 2?«A¹C»H±pCd2N
-azC»TµÐTmCdBº-+°BýC¹34Aq ¼ '£ü4´V+°ü T2]2N a¹´V+° {2A¼£Bº
8T#2!q¾í.Ö´Õü+°ùü4üÖia£4Ø23 Ø+«s+« ¯³u >¯ÕA¼t24rüDÿ2.£H-£Bº-2!q
Ö+° »AA» ¹.£u4Ń {2A¼#'£ü4ü+°ùü4üÖia£4rØ[ĀNÿ ¯s3Ö+°2 üDÿ¯2s A¼#

-NüDÿ ¯s C£-2A¼L+°£4´£Bºaz±pC£Bº#-2A¼.»Cd 82.»Ās2"3Ö+°2+¹¯2'
Öia£4rØ[- ü2D2.d+° CdÁ¼+°Aff-+2#= BÖi£¾í £ü4ü+°ùüÖia£4rØKĀAÿ¼
.»¯Õ £-NÖai £4Ø2+rA¼-2#£BºTµÐTmCdBºÖ+°2 JA¼+¹L+° ü¸+r+°6³Õu+°Áa£güÖz+°
[ĀĂaC£Ð[m4³Õu2.dBº2 ü¸ mCd»= Býw+i£Öia£4Ø2+°H\C»-A»¯³u >Öia£4Ø2
A¼a24r¯ zmA¼´{ ;BºÃ4ü zCdØ´{]´ {.¹#Ö2Bý zA¼t {#§;+°B+ý « +°[´Õ2]2N
£BºA[+¹¯2´L4w C£sBºIa£.d ¯s -+°Bº zCdØ´{]´ {2N:2Cd¢ a¹m´+°-ü¸2Cd
A¼a2¢ a¹Ö2Bý zA¼t+°[´Õ2]2N P®´Lw4C£sBº-+°B zCdØ´{] ´ {2N:u+2Cd
-ÿª 2 .»y¯L+«£Bý+« A¼a£Ö2Bý zA¼tü+°[´Õ¯s£-TÖ2Bý zA¼tü+r K-T zCdØ´{
]´q-K¯aØ+«aùü ü¸-TÖ2Bý zA¼tu¸4r+°[´Õ¯ s£dK¯2A»³u2q[ uÏ2+°ü4Cd2N
:+° 3 uÏ2+°H4r+°£Bº3Ö2Bý zA¼t.d¯Õ´{Bºu¸ Öia£4ØĀAÿ¼.ÖdØu"8ĀAÿ¼£
-+°|a¸A¼£Bý+« 3Ö2BýJA¼Öia£4Ø2¯³u>24r»+°ü4Cd2N-u|46³Õu+°¯0uüJA¼l°ûB
Öia£4Ø2¯³u>¯ÕA¼¤24r+°H\C»»-N[>ÖÖia£4Ø [TµÐTmCd ³uL¶ +«.Ö´{Cd£Bº
TµÐTmCd ³uL¶ P® a+°ĀL ³ua¶üÖi´{XL\:u-£Bº
³ÍCdjua£;+°
»ü¢/´{ {2!q-+°Bº8Öz+r;+°´?u§Özü »Özü A¼;+°»ÅÓÖzH]£=l°× +rü2
m_Cd+A° ¼;+°»ÅÓm_X+«£8´{4ra£A¼+°+°;+°»ü¢Öz+°ü¯L4rÙm_Cd+# ° 2qA¼2!q8´{4r
a£ Bº2qA¼2!qA[[_?«§3»ü¢/´{ {2A¼[m4³uÕ 2.£H:A»TAÿ¼24r;+° [Õ ¯Ă¢
CdCdsÐ uÏ »/´{.»LC»:+°-+°Bºÿ¢4£¯ü»Öz+°ü¯L4rÙm_Cd+° {¯L4rÙ=A¼4 {:´{Bº
'1a£ zBý¢3ü+°ùü+°[´Õ¯s£az-2A¼ ü¸:Cd[³uA¼d 2¢CdCdsÐ uÏ2/A¼az2]2A¼[
2-ag2.»¯+¹£H

3 uÏ_ü2 ü¸a£ zBý´{ Bº;+°w+i uØ[ mCd» +¹al°×2#£Bº:+°A»K+¹a+¹ Bº2

qA¼ 6C»1a£ zBº+¹a+»w+i üØ2-Cd[.»X+«-2Aü2!q-Cd[ ¯Ă3 L2] {+Nt
±Ā?« HØ2l°ûB±p£H-N±p£ü2!q 2] ³uCd {üC¹l°ûBýdzl°×sü+r£H-u2?«
dzl°×sü W ³uL¶;+°B»/Á»W2.d4üBº3d'a´Ëz 2µÓa£$ül°×CdaC ad £ül°×ü4a {
'd¯aÐ$ÏBº3d» /Á»µÓ2.Öd ØHff
-´{BºTµÐTmCdBº WB ýÖi´{XL\:u-£Bº
W©ĀKl°×4asN+°A l°×
;+°´{BºTa¹Aÿ¼24r {2B»N3Ta¹Aÿ[±p4¹#§Bº2+¹¯2m_³ujA» {Bº[A¼ áÐCd2JA¼ ;+°
I-SERVE 13
z[¯ÿª8a£#.»¯Õ3¯ÿª¢ +«A¼ta+«CdCdsÐ uÏ2/Á»µÓ2.»µBº uÏ´+°2 {2N+°A3
uÏ2 ¯2Āa £¯ü[?«K a´{ ´4üA¼ 3 /Á»µÓ» :´{Bº 1a£ zBý+« -2N2.d '
1a£ zBº K WØBº K¢?« JCda£4¬i CdCdsÐ$Ïü .Ö´Õ /Á»µÓ» ´ËH¯s2N a£ zBýu2?«
/Cds WØBý+« .»¯Õ/Á»µÓ»Āag+° {Cd2N-2A¼.»Cd ³uV¶K {1a£ zBý+«/Á»W2.dff
Cd» /ÁW» Ās TµÐTmCdBº {#§2Bý _2X +rĀs WB ý .»X¢ ¾´!q§¯L+« ¯ÿª¢ {
³ua¶ü2C£
ÿqÔÿqÔÿªPÿªPff-[.d´#¸+?u§a
TµÐTmCdBº=2Cd -ÿª uÏÖi£/±ĀAÿØdzBý4r-ÿª 2 {£Bº+rA¼-2A¼|+
?« ?«+ WØBýk psmCd2.»¯s£Bº8T.Ö±Ā¢ ¯Ă¢m´ùR+°C¹.Ö´Bº2qA¼'
Td 2¯ªÿ ¢[ ³ua¶ü2C£m4³uÕ 2.£aTµÐTmCdBºm4³uÕ 2.£Bºÿ¢Aÿ¼ Td 2¢ W ³uL¶+«
{ Ā agØ»T?¢ TµÐTmCdBý+« ¯Ðd24r CÖü¯ =2A¼+°2!q ;+°´{Bº 3d a£$4r
{2Býa¹$¢¸3dl°ûB WB ý WØB»-2A¼+| TµÐTmCdBº³uA¼d ´vaÐ+°24r W ³uL¶[
/Á»W2.d [+¹a£Bº
Ö2#» W ³uL¶ ]a {Ðü {ÐCd
]Cd2s ³uV¶K3>Ï m´+ra».Ö_C£

Ku2?«¾Á¼üt #A#l°ûBºA¼ +°Aff-£BºTµÐTmCdBº:´{Bº=2Cd ³uaw ¶i .»X¢+° 2Bºü2
´#§l°×Xa4Cd£;+°´{Bº.dm+° Ls4rÖH\£B»-´{Bº W ³uL¶3dA¼4Ùa 2mX4r
{2Bý
]Cds2m´ÿªff-£B»-2A¼|+3±ĀCd-ü£#¸´vLs4r±p+°TµÐTmCdBºCdm±Āag
l°ûBAÿ?«4r» .»¯Õ WB ýk /Á»µÓ2.ÖdØ £BºA[+« Cd4!Ù §q W ³uL¶l°ûB
]Cd2s J
3>Ïff-2#/´m+°T2.£Bº
W©pÁ µ» 2Ó
-azC» W ³uL¶+«8»T¢Nÿ2.£¢8uÿ¢N2.£¢ ¯Ă¢;+°m´ùR+° {2N

1a£ zBý¢1a£ zBý 3¢.d¢=+°Bº A¹2 {2A¹34Ls2´{l°ûB {2N:NuAÿ¼ØCd4ü
/±ĀAÿØdzüü+°`21a£ zBý¢+°H\T»+¹A¼d [+« W ³uL¶l°ûB¯2C¹Õ¯s» {£Bº
+rK3T»+2° ¢3Öia£4Ø2¢1a£ zBº+«µm¯sa³uĀØü+[´#§_Bºl°×2B uL±pCd£az
-2A¼.»Cd ;+¹ĀLµmĀsül°ûB[2N2¯s£Bº:N4r+° Cdl°×+°H\3¢.dü3d
m+° _A¼¤2.»¯+¹q+°±pCd£Bº-2A¼.»Cd W ³uL¶ zj2A¼4rÖ|+.dyā+°H\ z zl°× {
8 a+°24r 3¢]2.£¢ 8 a+°24r m´ Ls2.£¢ 8 a+°24r ĀAÿ¼ .ÖdØ¢ 3 TAÿ 2C£
m+° _A¼2¤ 4r¢Nÿ2.£ü[[µÓyd2.»¯ +£Bº3m´ùR+°C¹ W ³uL¶Cd/Áµ» 2Ó m±Āa2Dÿ2.£Bº

1a£ ÿª4 2CdBÖi m_³ujA» {Bº ¯©Ā§ØN+rü2¢ 3d ¯´{mCdBº4r >[2]
£l°×a£¢»¯Õ§¢[U {ü2C£/Cds µ2X[-2A¼+¹4ü/Cds uÏ£[/ÁW» 2.£Bº-N
»Kl°×:´{Bº-2N¯s£ff:£Bº W ³uL¶
TµÐTmCdB»Ö [Aÿ¼áÐCd2JA¼m_³ujA» {Bº/Á»W2] uÏ£[a£ zBý+« .Ö´ £Bº
WB »Ö -2Cdl×° .£u´vaÐ2¯Õ§ÖzA¼?¢¸m_³uj£l°×:u/Á»W2.£Bº-2#ÖzA¼¬?u§Bº
-2A¼.»Cd'¯ ÐdüK.£uA¼a2Ā\±p»##¸4r {£d[1a£ zBº-a2g .»¯ +£Bº
I-SERVE 14
-2A¼ ü¸ W ³uL¶[3´Õ
4aA»£ z2A¼£++° ¯2A»³u2 {2N-NIay2Bý+Bºw+i

µÓ¡+° ³uL¶+« -u2?« Ö+°2 ±Â2ABºK 3dl°× Cd2mBÖi £Ø¯ ³uL¶+« -u2?« Ö+°2 :2+r
üDÿ2.dqA¼K » T£ µÓ¡l°×Bý+« £Ø¯B» 4a { 3d ¯aÐ$ÏBº[ mÍX L 3 Cd2mBý+«
=2A¼l°×Ö+°2a£qA¼"3dWØBÖiµÓ¡l°×Bý+«Ö+°2=u ]y2N":N.Ö´2Býff-£Bº
WB º'm´µÓT[;+°+°`23¢]2.£Bº=2A¼+°2!q3dl°×:+°Bºwa2Bº]l°×ü
.£yaz8 2!q'm´µÓl°×Cd.Ö ´¯ Aÿ2l°ûBCd.»d A¼ü.d+¢Aÿ¼m´ùR+°¢
+°H¯Õ±p£H:N;+°-2µÓ2a£ zBº»¯Õm´µÓ +«¯ Aÿ2Cd´Õ+s a° 2 4r {2Bü2!qÖ+°ü +°`
z
¯Õ§ü+°` wa2Bº.Ö±ĀH:Nwa2Bº -2µÓ2'wa2Bº-2µü¯ Ðd2+r£H£?«+«
C¹Bº U j+«s+« TA»³u z+«s+« 4ü C»B .Ö±ĀH :A¼2C£ 3¢]2.d+[ W ³uL¶ :u
m±Āa2Dÿ2.£Bº

1a£ á Cdj£.ÖiCd Ø £m´+rµÓ £;+°!q-2A¼|+3á Cdj]mCd+rµÓ¡Bº

-[l°ûB-2# {2?ua3á Cdj¢:2Cd al°û=[+¹#¸m_³uj2BüE2-az±pdÖ
£?«+« ¬+°.Ö´q2m´¯sCd +rü2¢+[m_³Íj2Bü UT2] {£az:Tl°ûB:[-[
2¬+°¾´?«§.Ö´q2ÿªTØC£ü2¢:2+r=[+¹#¸m_³Íj2Bü/A¼bāT2]üaz2]Cda24rü
Cda24rü4rĀ\±pC£Ö3¬+°-¯q.Ö´q2ff
' #ü T[ Aÿ¼Ø¢ -BºÃC\d H a£ zBº :u -£Bº
4aA»£ m´¯sCd+rü2¢
{m_³Íj2Bül°×:#-#wa2Bº+°#§ü£az8 2!qÿªCd+rü [;+°+°#§ ÿªTØC£ü [
;+°+°#§ '+°#ü§ l°× Aÿ¼Ø'£?«m_³Íj2Bü {£azJ?«¯2<Ø-2Cd24r {2#2A¼[Ja
.Ö_Cd£a+rKJ?« ¯2<ØÿªCd+rü´{m_³Íj2Bü+°£Cdl°× {2#2A¼K-u|4ÿªTØC
+rü2¢a£¢»m_³Íj2Bü¯2<Ø+°2!qCdl×° » {2#2A¼K[µÓyd24r.Ö´ .dy+°A=2A¼+°2!q
ÿªCd+rü´{m_³Íj2Bü+«=Bº2.»XÖi´{4#§qA¼ÿªTØC£üm_³Íj2Bü+«l°×Bý.»X4#§qA¼
wa2#m´+°u4#§ü as m_³Íj2Bü¯20qØ-2Cd 2#2!q:+°T\H£?«¯24X»|a
.Ö±Āu"ff-[
Bº3+rµü
WBº -N T[ ¯2C¹Õ2] :u -£Bº
1a£ ' £?« as m_³Íj2BüK

=+°Bº {£az"3+rµÓ2¢4A3+rµÓ 2!q8T?«".¹#.¹#-2!q82?«"8N {2!qwa2Bº
¯s {ü TBý TBý4r {2Bº#.d2 ĀAÿ¼Ø {Cd2A¹ -N .¹# :N ;+° [aÐ.d2 Q[» a+°
a+°24rmX´ÕC» l°×CÖH¯ÕÁa£güKA»[¢ {2?uÖ-N3+rµÓ2 2]NKl°×CÖH¯Õ
Áa£gü¢K¯Ð´m´´2.d2l°ûB {2N+°A¼K¯Ð´m´´2.d2¢[A¼ü+2BºüÖzA¼¬i K
:´{Bº+°[´Õ¯s'3+rµÓ2¢=+°Bº {£Ö.Ö´4ü£"ff
-2!q ;+° mIBÖiÖÆ m4r´ËÔ » ¯s 3+rµÓ2¢ 8 ¯s { 8 ±ÂU¢ {2A¹ [<a24r
.Ö´ .dy +°ü¢[ +2Bº w4ai £ü _³Õua£+rµÓ2¢ =+°Bº£Ö .Ö´ 4ü£" -[ WBº
-Bº4Cd£Bº-T'3+rµÓ2¢=+°Bq {-azC»
{Ð£?«[.dµ {4A.d¯Õ´{Bº
I-SERVE 15
-T=+°Bº {£azff-[-Bý\C»»ÐT.Ö_C£ {"
=+°Bº {2B»A»T#2B"- K ¯¢2.»

´{?u§az ¯¢» {£az ¯¢»üaz2.£azff-2?u {+°A¼ [>»+rK-T=+°Bº2S
´{?u§az =+°Bº üaz¯s£az -» m´µÓ l°× :´{Bº A¼t -T =+°Bº {£d»N l°×
+r£H ¯Ă¢» {£az-£ {+°A¯Ð´2¢ {Ð.d¯ÕA¼ü+2Bºü _bü
3+rµÓ +°m C£ü- K+°H¯ÕK ¯Ă¢ {£az-2!qK ¯Ă-[a+rüÁa£gül°×
.¹?«ps2N
Áa£gül°×.¹?«.»yN3+rµÓ2-[;+°[aÐ.d2.Ö´{+£2+°A3[aÐ.d2m´+ra2K
¯Ă l°ûB ;+° 3+rµÓ» - {Cd2N +°A¼ -2A¼.»Cd ¯Ă Ā+rµÓ2 -[ ´Õü¯s
{2?ua
{ÐK¯Ð´2¢;+°3+rµ[.dµ {-N'u³ÍØ+rµÓ2+rA¼-N»|a3+rµÓ2 {Ð
K¯Ð´2¢.d¯Õ3+rµÓ2l°ûBK Ā+rµÓ2¢»:TBý {2N-Nu4r4 [2.d
u4r ´LMH2] .d ¯s ¯Ð´2m´´2.d» +rA¼ _d?« m´´2.d2 l°ûB K ¯Ă JA»
3Aÿa´BýUTps2NK ¯Ă {2!qK+m´´2.d2 {2NK ¯Ăq+°±pC»K+m´´2.d2qA¼
+°+°'_d?«m´´2.d2l°ûB[ u[+«K ¯Ă¢» {2N'_d?«m´´2.d2¢A»[ {Ð
3+rµÓ2-[´Õü¯s£¹-Nl°ûBK ¯Ă¢»:TBý {2N
¯+°j z-2!q
'_d?«m´´2.d2¢+°[´Õ2.» ¯s {ü[2?«+2° !q3+rµÓ2.£u¯+°jÖN¯+°jÖN

-2!q8T?«"'m´+°a`2¢8Áag2=l°× :2mNdüC¹m4³Õu2´_BºCd2A¹-N¯gü28
Áag2 Cdl°× :2mNdü .»Cd m4³Õu2´_BºCd2A¹ -N ¯+°j2 /A³ua`l°× ÿªT[ I¯+¹
ÿªT[+°2?«C¹.d¯Õ4as´#§ .dy.»XC¹C£+«4as´#§ .dy zl°×C¹£¯.d¯Õ4a´s # § .dy
£ü+° JA¼ »¯+[ a].d¯Õ 4as´#§ .dy wa2Bº ÿª<2Bü -2!q aw 2Bº a£ÅÓ® ;+°
A[+r+°?«+BýC» .»yµÓ_t2 ü¸ 4B4as ´#§ .dy
-2!qÿª T[ {Ð+° zl°×.ÖT.daj z£ü+°-»6A¼:2mNdüC¹l°ûB
4as ´#4§ ü #-A» £dz {I¯+¹A[+°2?«C¹4as´#§q { zl°×C¹4as´#§
q {£ü+°C¹4a´s # § q {4rH+°AH¼ +° K.da£j[+« Cd\HC» 4as´#§ 4ü {qA4rH³uÄaK
.Ö {ül°×T_BýC» 4as´#§4ü {-2!q4rH[.daj z.Ö {ü-» aw 2Bº:2mNdü mCd»
4as´#§ 4ü {ÿªT»Ö 6A¼:2mNdü4as´#§ 4ü {£dz {»Öwa2Bº:2mNdü
mCd»4as´#§4ü {-2A¼ ü¸ ÿªT+°££dz {¯+°j2-2?ua
3+rµÓ Áag»
:+° 3+rµ[ =u 4as´#§ 4ü {" A[ 4as´#§B[+« ;|+ ;+° á¹+° aÙ2 {2N
8T#2!q aw 2Bº ¯s {ü +#§l°×2!q µÓ_t2 ¯s2N µÓ_t2 T[´Õ ¯s A[_?«§ aw 2Bº »a »a
I-SERVE 16
¯s {ü {£dK-T;+°´{BºA¼a24r {2Bý :´{Bº;+°A[++°?« +#§l×° £dK l°×
CÖü¯s2N=2A¼+°2!qm´´2.d2¢=+°BÖi£¯|awa2Bº ¯s {ül°×´Ëa¶` {2Bü2!qÖzA¼#-T
A¼a24r {2BHCda£CdA¼4Ùal°×a££H-TA¼a24r {£d2!q£?« Aÿ¼Ø¢3+rµÓ2 {2N
-[-a¤2+°+°m´´2.d2¢µÓ_t2´{?u§H-2!q£?« Aÿ¼Ø¢3+rµÓ2 {2BýIa£H
´{?«§ µÓ_t2 a+°.¹?«+«m´Āa2+r£ü2!q£dz¯³Íd2+r£H-N»a| Td 2
µÓ_2t ´{?u§ü2!q mCd2 ¯s {ü AÿØ¼ ¢3+rµÓ2 {2BýIa£H-2A¼+| ¾Á¼üt µÓ_2t -»N3+rµÓ2Öz+°
4`2 -£a 3 TAÿ¼24r ;+° µÓ_t2 ´{?«§´{Bº .Ö {Öz+° ¯³Í d2C¹ 3 µÓut[ m4³Õu2]
CdAtÐa£ 23+rµ[7³ÕuĀs2-u|4:2?«+°´{ + + AÿØ¼ ¢»a| ¯s Q» l°×+°[´Õ2.dB2º
qA¼+°+° Aÿ¼Ø¢3+rµÓ2 {2A¼[7³ÕuĀs2-2A¼|+3+rµÓ2-mĆØd +°2-£a¾Á¼tü-2!q
mĆdØ+°2+rA¼ #'TAÿ¼24r´2.d uÏ»2mNd¢¸8:2mNd[+ ¯?«4rAa+A° ¼ +°+°
´2.dÿªC£ü¢3+rµÓ z¯+°jCd z-£a
£Ø´+C° Ðd 2
¯s {¯+°jÖ+Qt:Cda ¯s {ü[?« .d#§ £Ø´Õ2] {2Bº4ü4Cd2N£dz {

ÿª T.d#§a££Ø´Õ2] {2#2Nÿª T+°££dz {¯+°j 2+°A3+rµÓ2-[?«+°2!q¯+°j Cd 2
+°+°-N m´´2 .d2¢[Áa£¤ü[?«K3 L2.d+[£Ø´Õ2] {2#2N-2Cd al°×u4r»
{2N l°×CÖH¯ÕÁa£gü¢ ¯Ă»Áag2l°ûB;+°?« {2N+°A¼-N '3+rµÓ2¢
=+°Bº {2A¼2?u {"Cdü¢ {2N-2?u£"Cdü¢ mCd» {2!q-N=+°B¹+°mCd 2Bºü2¢
{Tdü4L2]=uCÖü¯+¹4ü4Cd2N"+°+°Cdü¢4ü ¯Õs » 2¯<2Bº2¢
-N-Dÿ Ø+°s {Cd #£¯s »+rK-N-2Cd+°2!q¾Á¼tA»[.Ö±ĀH-u2?«' ¯Ă¢
'm_³Íj2BºÖ3+rµÓ2C¹¯³Í ¯Õ§-2C£:TBý {2N-[:2A+° 2.Ö´{+£2
8N=l°× 4r£Ø´Õ2] {2#2A¹-A» ¯+°j KA[.»Cd 8N£Ø´Õ2´_BºCd2A¹-N
Ā ´+«+°24r ¯gü K l°ûB :´{Bº .day¢ .Ö´{l°×£2 3 ¬+° .d¯Õ´{Bº _d#
+°[´Õ2!q'm_³Íj2BºÖ 3+rµÓ2+°2!ql°ûB Ā+rµÓ2-»N:2+r¯+°j Ö 3+rµÓ2- {Cd2N
'.day ü¸ 82C»H2N"'¯Õ§¢[ ¯s {üK_d?« 3+rµÓ2¢ {£az_az#3+rµÓ2C¹
¯³Í' ¯s {üK+°H¯Õ Ā+rµÓ2¢ {£az Ā+rµÓ z-2!q ¯Ă-» 3+rµÓ2
:Q:´?«+«C»H2N
]A+rµÓ2
' ¯Ă»Nl°ûB 24a´s B º CdÁa£gü¢;+°?«;++°´{Bº' ¯Ă {2?¢2N
;++°´{Bº' ¯Ă {2Bº#2qA¼' ¯ĂÖz+°a£+°±p+°ü {Ð4as´BºCd£ {'
¯Ă¯Ðd24r>Bº2-az´?«+ .ÖCi d Ø 2Cd2u4rm´ Lsps2N=2A¼l°×-u.»d 4ü4C¹2N"
=2A¼+°2!q' ¯Ă+°2!qÖü´üá Cdj.ÖiCdØ2-»N¯Ðd2m´+rµÓ 24rm´+rWps2N
I-SERVE 17
A[ m´+rµÓ2 ' ¯Ă¢ m´XD2D2]´{Bº ' ¯Ă .ÖiCdØ 2Cd2 u4r 3#uBºC¹2N
¯Ă+ 3 .ÖiCd£Ø[+ Aÿ¼Ø Cd ¯Ă -» CÖa -BºÃ´BºÃ´ {Bº ' ¯Ă¢+« 3 .ÖiCdØ2
m´¯L2.dA¼-2A¼.»Cd -´{Bº3 ¯Ă.ÖiCdØ 2Cd2u4r3BºA¼>Bº2u4r´Bý {2#2N
+°+° á Cdj.ÖCi d Ø2 -» Öü4 ¯Ă¢ £Ø´Õ2] {2?¢2N ¯Ă A[.»Cd £Ø´Õ2.d
_BºC¹2N-[CÖüps2N4A¼ 8N£Ø´Õ2ps2A¹-N¯+°j K£Ø´Õ2.d_B»N¯üg [.Ö´{+£2
+°A3 A¼Õ§C¹.d¯Õ´{Bº ¯Ă+°2!q á Cdj .ÖiCdØ2 :2+r¯+°jÖN ¯Ă|+ a¹
á Ā+rµÓ2 -[ .Ö´{+£2 Q[+°2!q l°ûB ¯+°jÖN +°+° Ā+rµ[ Cd¢
Aÿ¼L2] {2#2N+°+°3Cdj.ÖiCd£Ø[]]A+rµÓ z-[´ÕüĀsa
¹a£>Ø2
1a£ :´?«+« B+rµüC»uazÖzA¼?N« ]A+rµÓ2Q[¢ Ā+rµÓ2 {2N
Q[¢_³Õua£+rµÓ2 {2NQ[¢¯ ¯s m_³Íj2Bü {£az1a£ :´{Bº».»´ ¢»N
{Ð L2Cd um4Cds4r 4 [ ¯s +rK -ag2+rA¼ '¢+°2¢ ;+°Bº.d]y±pdBº+¹ {Ð
:2A+° ?u¸BºCd
m´´2.d2¢´{#§#2.£ #2-»Tq»q {+°[´Õ2.d#2+°[´Õ2.d+°±p Bº2

-»T mCd» {£azff-[.Ö±Ā {;+°A¼ÕC§ ¹-N¯CØd »+rK¢+°2¢ a`2« .£Bº» Ø ³ua2
{2N+°A;+°Bº a`2« .£Bº-»#´{Bº8T>a4C¹2N"8 {C¹2A¼2!q;+°m±Ā`« a`2« .»
¯ d2 .»y¯L+«£Bý:2mNdüÖR®m±Ā`2¢+°üĀsazm±Ā`2ÖR®C»>¯Ă¢+°ü¯s2N
C»>¯Ă3+rµÓ2¢+°ü¯s2N3+rµÓ2á Cdj¢+°ü¯s2N
-u+°H ¯¯ d2¢£BýzÖ +° Ā+rµÓ2¢´vaÐ>j£¯üT\H {2!q£Bº
P®>j=CdsC£Bº3¯ d2¢£Bý+« ´L´vakÖCdCdsÐ uÏ2 {2!q-2!q »» á Cdj
-»´L´vakÖ uÏ2 {2!q£Bº P®>[j2.dBº;+°BºCd Ā+rµÓ2¢´vaÐ>j£¯ü
:2+r {2.d+[ á Cdj .ÖiCdØ2¢+« ÖÅu®Bº+¹ P® Ö+« .»y¢´ü £Bý ¯ÕXg 8T?«"
£Bº_³Õua£+rµ[ Ā+rĀ[A?«]A+rµÓ2¢+«ÖÅu®Bº+°+°3+°` 2¢£Bº]A+rµÓ2¢
-2CdaÙCd24r { Ā+rµ[A[¢-2CdaÙCd24r {_³Õua£+rµ[A[¢-2CdaÙCd24r
{ Bº¢+rü -[?«K8+°+rü2¢A¼Lc2.d4ü4Cd£Bº #
-uA¼Lc2] P®Cd ¯Ă¢ {¯2Āa£ü_ü2 ü¸ Ö+« ]y8A¹;+°
µÓVa£[¯ÀÐ+°L¯s£BºµÓVa2C¹±Ā#A[.d#§ {m´´2.£[l°ûB¯ÀÐ+°L¯s£BºQ[ ü¸
82C»üC¹2A¼2!q:£ÅÓ >[j2] {m´X£BºCd´{aÐ´{ ¯Õ+° ¯2Āa£üm´X´Ëü24r»
:£H§ 'm´´2.£[±Â2A¼Cd£BºQ» a+° a+°24rX´Õ.Ö´Õ C»:£H§ 'm´´2 .d 2C£
£Bý ´vaÐ´{ ¯ĂÖz+° ¯ § -2A¼+°» ¾Á¼tü ' m´´2.£[
¹a£>Ø2ff -[ ´Õü¯s

{2?ua
I-SERVE 18
U {ü>[j2.»TAÿ2
:+°Bº ;+° Tµ}2 {2N a`2« ]A¼µÓ ¢ {£BºC£ P®µÓVa£[¯ÀÐ+°L2.»

z2A¼+2Cd ¯´{á Cdj.ÖCi d Ø2¢8+uÿ 2±Â2A¼C£BºK-´{Bº£B z¢¸+rü8+°+rü2¢
A¼Lc2.d4ü4C£BºK.Ö´{+£2+rK-uÖzCds24r+°[´Õ2.»'¢+°mCdd 2¢'U {Bº+2Cd
ÿu42JA¼ 8l°× -Dÿ 2¾´#§+¹ #2 ü¸£Bý - uÏ2_ü´Bý3»a|+£Bý+« 3m´´2.d2
¯süm´´2.d24rA¼acTps2N/A³ua`l°×£Bý´vaÐ£¯ü ü¸£Bý+« ÿª¢+°2JA¼-Nÿ+°m´ÀX
8aBýC» £Bý+« ÿª¢+°» ¯gü¢+°24r L3ÿªTJA¼;+°UT4r£Bº>[jĀsBº a+°Bý+«
¯ÐaÙ¢+°2 JA¼ -Dÿ 2 ¾´L\C» £Bý+« -A» ¯gü¢+°24r L±pCd2N £Bý+« -+°B» >j
+°ü4Cd2N
U {ül°×£¯üÖz+° aü ü¸£L-Dÿ £ü L±pCd {2?uaz+°+°£a
¾í¢+rül°ûm+«2N¢+rül°×m´dùü.»¯s» {2?ua'm´d`m´£³Í[+«-2Cd±Â2Cd
{2BºA¼'m´£³u»+°uüKdz4rüK¾Á¼tü¬+°ü+°BºCd {2?ua¯ zmA¼2¢-üü+«
+2Cd alû° ±pH+° {2#» {2#2N-2Cd mCd2.»Cd-üül°× AÿØ¼ C»B8JqAK¼ .Ö ´2A¼l°×
JüqA¼-u|4¯Õ§¢[+°uü-»'-ü¢¸l°ûB-»+° 2NU {ü;|+±pH+°C¹ P® P®
UT¯s {2?ua P®+[.¹#¸8±pH+rq#¸Bº¯s {2?ua
£Ø¯>já2 á
1a£ .d2mA-u2?«¯Õ§ m´£³u2¢:´{Bº ¯ÿª¢l°ûay[ {£Ø¯ÿª4£Bº

£l°×4as2Cd¢ £Ø¯Bº=u.Ö_Cd£2!q:CdBºm£¯Õ ³ÍÿuaC£[_?«§:Cd
m£¯Õm_³uj¯mC£ü_?«§-Cd[+« {µm¯s uÏ£[_?«§»K #.Ö_Cd£=2A¼+°2!q
:´?« al°× >[j2] 2N £Ø¯ü¢ 3+ra2¢ -Nÿ+ra2¢ l°×ü2¢ .»¯Õ ´¢¸
-2A¼a¯ 24r» {£a+rK uÏ2Td2A¼4Ùal°× .»y#´?«+« mCd2JL¢
2N+2.Ö2Tµ}Āgaz¢ {£aT\H 2N¢ 2N mCd2»|al°×ü2¢´{?u§a
l°×ü2-2!q 2µÓ2£Ø¯Bº;+°B» +rA¼£Ej+«ÿª4 {-2\a¯BºÖzA¼üaz£al°ûB
:u|4m´X +°ü2¢>[j¯s {2?ua P® a`«¯s {2?ua£ÅÓ®¢ 4B;++°´{Bº
Ā Øü {2?uaz;++°´{BºÿqAÿü {2?uaz
+°ü2-2!qm_³uj4rLUTCd2¢;+°a¹$A2?¢¸ Āa¸ mC»C£dz42 ¯s2N£?«¢
+[ mC»C£dz4rü :´?«+« 4Bý]±pdaz m´¯sCd2 ;+° mC»C£dz42 Bºps2N :2+r +[
mC»C£dz4rüa£¢Cd£azJ?«¢m´XmC»C£dz4 :2.dT2.d;|+TAÿ2¼ 4rBº¯s {2#2N
-u-£ [-.dy4Nt#¸4r-[mC»C£dz4rü;|+TAÿ2¼ 4r {2?ud[ÿuT2.da£A¼+[
C»Bül°ûB {2# {2?uaz'Td2u4r-ag2+r Bº2+¹¯2;+°/A³ua`.Ö_C£
T
I-SERVE 19
+°ü2-2!q
2C£U {ü»+°A= L¯24C¹Kw+2A¼l°×"K¯24C» I¯+¹ {Ð>[j2]2N

ÖzA¼ü a`«2.»A+ra¹$ü4Bº¯s {2?uaz[-»a¹$=u {2A¹:£ÅÓ-»a¹(
-u|4 {2#2N|a´{-» a¹(-u|4 {2#2N±ÂA¼t»¯a¹ØA¼d2- {Cd2N AÿØ³u2
-»Ø¯L+« 3+°H »¯s2N Ād2+rü2 -»Ø#´?«+« ¯a£Ø¯s d2 - {Cd2N a£mCd»Ø¯L+«
[mA¼ ¯s2N P® a£Bº :u|4 >a4Cd2N :u m´Xa¹( >a4Cd» {2#2N [
+°H¯Õ Øü»:£Åu+°ü¯s {2?u2[.»¯Õ/A¹Ø4»:£ÅÓl°ûB.»¯s {2?u2'
TAÿ¼24r UTCd2¢;+°a¹$l°û a+°a¹$l°û.£u±pH+° {2#2N
-N [>» +rK UTCd2¢ ;+° a¹$+ a+° a¹$+ C»B =2Cd mCd qA¼[
.Ö´4ü "[?«A+rK¢K»l°×TH±pCd£ {:£ÅÓTµÐTmCd ³uL¶ ]yK ¯Ă¢[
#üK_d#l°×u4Cd£Bº[?«+:£H§+ aqA L"-2A¼.»Cd [?«+:£H§+
.£u±pH+° {2N+2CdÿAq ¼ {2N:N UTCd2¢ 24 [¯sTd»
¯V4r:A»TAÿ2¼ 4rm_³uj4rLUTCd2¢-4r.dCd aj<m_³uj4rLUTCd2¢l°ûBm´Xa¹(
:2.dT2.d;|+a+°24rĀ4Cd {2#2N+2.Ö2C»Bül°ûB {2# {2?uazm_³uj4rL
a¹$l°× +°ü [ á -2A¼.»Cd m´X +°ü2¢ ¯Õ§ :2.dT2.d4r ;|+ a+2° 4r >a4Cd
{2#2A¼[µmĀsü¢¾Á¼tü.Ö±Āa-2A¼.»Cd'£Ø¯B»+rA¼ vÐ»l°ûB-»+°Āa¸
' á¸C¹» UTCd24Bý±Ā2-azC» 3T a£üK£l°×CÖü¯Kl°×CÖHd?u[+« :2+r+2.Ö2
¯ d2 {2N
1a£ a+° a³u¯Ø2l°ûB {2N'+°ü2¢£Ø¯Bº4r>[j2] Ø|+s P®¾í
+°ü2¢l°ûB-A» £Ø¯Bº4r>[j2.dBº2l°ûB {2N=2A¼+°2!q+[+°ajµ}©Āü ü¸ ]y
>jq P® P® ¯s {2?uaz[ u[+« :´{Bº ¯ÿª¢l°ûay£Ø¯Bº:´?«+«
ĀL£Ø¯>j=C£sBº'£Ø¯Bº:2+rĀa¸ P®£Ø¯Bº4r»>[j2]m´XĀV ³ÍÿuaCd
a.d.»ĀsBºm´XĀV»A¼Tÿu42.ÖĀsBº3Cda£Cd:Cd.dCd aj<m_³ujÁ¼T[±Â2A¼C£Bº
m_³uj4rUTCd2´vLs -azCda£Cd-´{Bº´L´vakÖTA»³uw+i üØ2±Â2A¼C£Bº
'd;+°B» +rA¼»£Hj+ÿª4 {ÖzA¼¬i ³ua¶ü-»+° 2NT:´?«+«
-»+°Āa¸-»+° á¸C¹>[j2.£ z:2+r-»+° Āa¸-» á¸C¹>[j2.d¢Cd£2
U j+«s
:A¼2C£m±Āa_tµ}2 ü¸ .»y>já2ám´¯sC2d mCd23£Ø¯Bº4rK» z4rK

U jl°×süÖ UT¯s£2 l°× ´L ´vakÖ á Cdj T uÏ2 +°H\2N +°+° l°× '
¯2Āa_2Aÿü ü¸ÿªd24rKA¼¦<24rK-³u2+ra +ra£ü4rK=2Cd mCd q {
=BL¢ A¼a24r +°[´Õ2.»N N +rA¼K =2Bº K [µÓydÖ £+° A[JA¼ Ö³u2 :2+r
I-SERVE 20
{2Bº £ {2BºA¼ +°A+°2?«+« +°[´Õ¯ s » {2#2N-az£uAÿ¼ {2BºA¼U jl°×sü¯ÕgX
l°ûB-# 2?«A»
1a£ +«´{Bº d a`2Cü\±paz´L´vakÖ¯Ð¯Ða´ A¼ac2>a4Cd
{2N+rK:2Cdl°×´vaÐ2» z.£uIm ÖÖ4ĀAÿ¼ü.»¯Õ {£23Ö4´Ëü2 ü¸
l°×+[-Nÿ+rL+°µÓVa£ü:2Cdl×° z2A»¯ÕN2¤ ] {£az+°+°-T:´{Bº±Â j£±p {
±Â j ü¯Õ´KqA¼ ;+°/A³ua`.Ö_C£T
{Ð 2]Tü+rBý» +°Auùü»a 4r»d 4ü£Bº»4A]?ua+ j;+°´+«
l°ûay[ {2N 3 ´+«[ +?u§ü[ {Ð ;+° u`2 »µ { K u`2 ÖR® 3 ´+«+« Cd\H2N
´+«42Cd¢Ku`24.dy+Cd+°`»Ku`23\±pCd2A"3´+«C¹¯³Í 3u`2:2+r
+2.Ö2 z2A¼l°×±pCd2N
)u` ´+«ÖBº¢4.dy+¹ Bº2+¹¯2[»µ3´[´{Ls

-az±paz2N +°A- ¯a24r :2+r z2A¼l°×Ā\ =2A¼l°× mµÓ ´BCº £ {"ff -[ {Ð 3
uù[+«¢Nÿ2.£ +¹3uù[+«-ag {Cd2A"34Cd2A"-ag +rA¼3434A¼
=2A¼+°2!q-N>Bº2>Bº ¯s {Â2Cd24r´[.ÖdØ.ÖdØqA¼3\±pqA¼
[ u[+«;+°>Bº ¯s {=´{Bº¯s_¤24r»´Bý {2#2N;+°¯.»CdÖUT¢2]+2Cd
.ÖiCdØ2 Q[¢+« m´»W ¯s 3 .ÖiCdØ2 {2Cd al°× :N -?u¸ Ā\±pCd» {2#2N -N
>Bº ¯s {Ö+°¯Ðÿu 2
±Āa¨l°×ül°×:+°Bº ;+° ] T'£?« T uÏµm¯s2¢
Ø#Ău¯Ôff-[ Bº
¯mC£ü£az £?«¢ ÖzA¼?« ¯mCd28 [ .Ö_C¹2A¼2!q 8AÖi£ ;+° Áag2 +°A¼üCd»
{2!q-u|4+°A¼üCd {2#2N¯s_¤24r {2!q-u|4¯s_¤24r» {2#2NA[Öz+°´L¯ÕgX[
a£yü2!qA[+°2!qÖü´ü2] ]y8AÖi £;+°µÓ+s« A[JA¼+« ]y´BCý » » 3´[>a4Cd2N
-2!q+°A¼üCd {Áa£g[3±Āü2!q:2++°µÓ+«s-BºÃ2´BýC»34Cd2N+°A¼ül°×2B {;+°
Áag2+°A¼uü2!q8AÖi£;+°_d?«µÓ+«s ]yA[JA¼´BýC» »-N+°A¼üCd2N-[.Ö_C¹2N
:´{Bº Wÿª4£Bº.Ö Ńl°ûB:2.dT2.d-u2?«A»[ 2m4³Õu2.£HØ#
¯mC£ü ÿX+°µms2¢ .Ö´Õ Tdü -2A¼.»Cd 3d .»Cd z >Bº z -» Áü
/´Ö \2.dAq ¼ Áag zµÓ+s« -»Áü/´Ö \2.£Bº W ³uL¶3CdjCdCÐsd T.£a`.»¯ s £Bº
+°+°>Bº z.»Cd z-» Áü/´Ö\¯s£BºÁü¢ÿAq 2¼ Cd´Õ C» Td 2¢ÿAq 2¼
qA¼
:2Cdlû° -¯üTd2¢+« P®m´»WAt2 W ³uL¶u`2/A³ua`.Ö_Cd£Bº
»¯Õ u`2>Bº2+°+°´+« CdüL+«£+° l°ûB:2+r z2A¼l°×±pCd» {2#2N-[
.Ö±ĀBº=´?«A+r±pCd2A¼2!qA[¢+« m´»W2].ÖiCd£Ø2µÓ2+`«2]±p»A+r-N-u
±pCd» {2#2N -[ .Ö±ĀBº »?« ü¸ +`«2¯s2A¹ .Ö´ qA¼ Ø#4ra ÿª Ø+°a¶`
£dzCda24rü ´Ëa¶` ÖzA¼¬i »|a µÓl°×sü ü¸ u`2¢[ »4µÓ+«s +`«¯s2A¼[ .Ö±ĀBº m´¯sCd
m´+°a`2¢ W ³uL¶4rL+« 3 T a£ü -+°|a¸A¼ -2A¼ ü¸ Cd ¢ { »42 +`«2.» al°×
u`2 z2A¼l°×±pCd» {2#2N-[.Ö±ĀBº=2A¼+°2!q>BºÁa£g2Öz+°¯Ðÿu 2-u
{2#2N+°+°
I-SERVE 21
'/A³ua`.Ö±Ā+° W ³uL¶1a£ zBý+« Q[Aa©Ā§2X+°2¢-Ðaz2]:u.Ö±ĀBº
a£ u`2=u>BºÖ -u|4+°aj ü+°aj ü ü¸ .»yA»³Íül°ûB>BºÁa£gq
£?«[m´Ö\2.».»Cd Bº»|a {£Bº£Ø¯Býu2?«U jl°×sBýTd 2¢3.»Cd Bº´vaÐ2
Ö4_ü2/´Ö\2].£uIm 24r.£um´Ö4rü.»µBº3.»CdBº-´?¢¸'Ö42
=2A¼l°×ĀAÿ¼.»µBº"=2A¼+°2!q 3Cdj uÏ2±Â2Aü» /A»tµÓØ2C¹» .»µBº+rK3-A¼a£t¢
_³Im 24r Ö4ĀAÿ¼ .» ¯µBº +r£ü+ 3Cdj uÏ2 Aÿ¼Ø¢ ;+° >j¢ ¯ÕN¤2.»¯Õ2N
u`2´Õ#§42Cd¢4.dy+´L¯ÕgX:N
3Nÿ+rL+°´{aü
3Cdj uÏ2+°H\£l°ûBÖ+°?«Ö4_ü2:2+r+Ā4C¹2N+°+°£Bý>jü:2+r
+Ā4Cd» {£az:u uÏ¯ÕN¤ +°H\£+° l°ûBA»³uAÿa` +°H\ {2B»£Bý[ U jl°×sBº[
´ÕüĀsa;+°BºU jl°×sBº-az£+°l°ûB:2+rA»³uAÿa`.ÖdØ ü¯Õ´[ {2!q-u2?«
³Íÿu {ü ü¸m_³ujA» {BýzÖ +°¯Õm§ ´m+«d ¢¸+[3Nÿ+rL+°+°C£jü[aÐ³Õu2´_BºCd {2?uaz
-2A¼ ü¸£LµÓVa£ü[
3Nÿ+rL+°µÓVa£fü[3µÓVa£üAÿ¼L2] {£L[
3Nÿ+rL+°´{af
üK´Õü¯s {2?ua:2A+° Kl°×.Ö±Ā4A'£Ø¯ÿª4£Bº:2+rĀa¸ ³ÍÿuaCd2
m£d ü¯Õ {2N3Cda£Cd.dCdaj<m_³ujµÓVa2Aÿ¼L2.d ü¯Õ {2N
' ´ü ü¸ +¹#¸ +¹#¸ U a£µÓ¡ül°× /´+ra2 +°H \2.d ü¯Õ {2N :u 3Nÿ+rL+°
´{aCÐd Ö42£Ø¯Bý+« {2BºBº2 ü¸:Cd[+« ´L´vakÖ3Cdj uÏ2+°H\£l°ûB[a2Cda2
[LÐ+°ü¯ Nÿ¢ {2Bý±p Bº24rKA»³Í[´vLs4r Nq¯ÕTA»³uw+i üØ2¢+«ÖR®±p Bº24rK
ĀAÿ¼Ø2+rA¼=2A¼+°2!q'¯Õ§m´m+«d l°×:u2?«3Nÿ+rL+°´{aü+r£H-2A¼ ü¸£a
¾í+«µÓVaAÿaüu4r+°[´Õ2]£l°ûB´vaÐÖ4_ü2.»Cd=¹¹´ü.»¯s£l°ûB£a
- uÏqÖ[ 2mÿªT2.d l°ûBºA¼£a´L´vak uÏq
:+°µÓ¡l°×Bº2?u£:u3Nÿ+rL+°µÓVaAÿa`.ÖdØ ü¯Õ- ¯a2-Cd[+«qA¼ -Cd[Öz+°
´vaÐ+°ajÖ42¢'a+°ÖÖ42qA¼-2A¼ ü¸-CdBº>+° ³Ía£$A¼4Ùa]CdsÖiajuØK
´L´vak uÏ£K±Â2NÖ2#»»aW<a£[+«.»LCdUTCdµ} 2C£[LÐ+°ü¯ Nÿ¢4Bý ´¯Õ
3Cda £CdµµÓÐCdÖ # 2?«TA»³u +w i üØ2¢+«m´W» 2.£Bº-2A¼ ü¸-CdBº ´L´vak uÏ 2CdBº[
m´>üCdÐa4r-a2g .»¯ +¹4ü4Cd£a-2C»Cd´ uÏTd 2¢£Ø¯Bý+ µÓ¡l°×Bý+ 8 mCd
C£aCd Ø2qA¼
Ö+°m±Ā´Õs
1a£ µÓ¡l°×Bý+« +°H\ uÏ2£Ø¯Bý+« =2A¼l°×+°ü4qA¼-[-Bý4r {A[+«

¯ Aÿ2.Ö ´µ :+°Bº {Ð -Bº+°±paz£;+° m´µÓ ´{!q§2A¼l°×- +rµÓ2 {2N+°+°
A[+«l°ûB¯ A2.Ö ´ĀsT
I-SERVE 22
m´µÓ8 2!q:um+° m+° 24rU {ül°× z+«s+°H\±pCd {2!q+2.Ö2Ö+r z2A¼4r
-2A¼aU {ü+U j+«s .»ydØH-2!q+[+¹#¸+°uü-»Ø¯L+«¯Õ§¢ {U {ü2A¼L+
z+«s .»ydØH-2A¼L+ z+«s ]y2A¼2!q d-»N´{Ls4r-2CdL2]±paz!q̧3Cda£Cd
:2+°8UJ´{!§Bº'¯ÕgX=´?«+¹;+°´?«+« ]yIaCd2NA2Cd#-N4r ]yIaCd2N
+°+° ' £Bº m_X+« { U {ü¢ 8 UJ l°ûB Ö+°2 +¹¯2 ´[ .ÖdØ ü¯Õ ´[ qA¼
Ö+°»T?«´{`Ø2+¹¯» ´[.ÖdØ ü¯Õ´[qA¼³Íaz4r:2mNd¯0uü-ÿªT¯s P®
.d]y±pCd P®´{BºCd {2!q=´?«+¹;+°´?«+« Ö+°2 ]yIaCd2N+°+°»Ö+°2
+¹¯2+°Õ=2A¼l°×.ÖdØH"
:Qm´µÓ:N».Ö´ÕU j+«sm´m+«d ü¸+°H4| - +rµÓ2 {2N+rK-N[>2+rA¼
1a£ ' ¯Õ§ ¢ U {ü -2Cd [ .Ö±Ā -2CdU {ü¢ +2Cd 2N U jl°×s¬i £
TA»³u zl°×s¬i£ P®T\H {2B»U {ü¯2<Ø-2Cd»- {Cd2NJL¢+2A¼aU {ü=2Cd
+ru[+ P® >[j2.d+° £L +°a£jÿª£[+« -l°ûüÖ ¯ d2 +°ü¯Õa£+° -u|4 ¯s_¤24r
´Bý {2# {2?uaJL´L¯ÕgX=?u¸ {2#2A¼2!qJa ³Ía£$ü4AJl°×u4rCÖü¯2s N
¾Á¼tAÿØ´{a£W {2A¼+¹A[[´[£Býk¾´?«§;+°µ}aC¹+ü 2?ua£Bº;+°µ}a
4#§2I¯+[+ü]m´+° ±p¯s {2?uBº'±pd#2¢3µ}a4#§2¢¾í.»L\2>ü
m+«2A¼´Bý±paz4#§2¢-Bº4 {\2>üa£W¢¾í+«.»aCd {2?uaz:´?«'a£W¢
' \2>ü ¾í+.£yaz-+2# {2!q £Bº :2+r £ü4 µ}a¸ \2>ü A[ ÖXs ±p¯s
{2?uBºA2C¹¾í {2A¼l°×\2>m+«2A¼l°×±pCd2N+2Cd ¯´?«+« 3+üCd +ü.» £Bý
¾í-Nÿ+rL:¾¯+°§a ĀsBº£Bº a+°ĀL+H´ÕĀsBº
:uµ}a4#§2C¹+ü]´{Bºu¸AÿØ´{\2>ü¾í+«m+«2A¼+« L±paz#¸4rU {ü>jü
¾í+m+«2A¼+ Xa4Cd» {2?uaz¯Ða£Ùüa+rüXa4Cd» {2?uazU {ü-2Cd2
+°+°'m´m+«d -2Cd24r»Ā4Cd» {2#2N-2A¼.»Cd d-»N´vLs4rA2Cd#-N
:2+«±p»´L¯ÕgX+°[´Õ2.dA¼-2A¼.»Cd» d A2Cd#A[+« NH¾´BýC» -2Cd2+rA¼[
¾Á¼tü.Ö±Āa8UTCd3 L2.d+[ { dW2´.Ö¯+¹£ü[+°Õ.»ĀsB¹£Bý+«
mCd» dW¯s2N£Bý+« mCd» Ö+°2üDÿ¯s2N+°+°a£ m´X {BºCd
Ö+°2+¹¯2Cd´{am´dCd2.»¯Õ Ia ü¯Õ2A»
W ³uL¶.£u»a4ü/±ĀAÿØdzBº[.Ö´{+£23d8T¢Nÿ2.£¢m´ùR+°
»¯ +£Bº[l°ûB.Ö´{ +£2 AÿØ¼ ¢1a£ zBº»a| m´µÓ »¯Õ £l°ûB WB º Cdm´ùR+°2]
Cü\ ±pqA¼ ±pqA¼ ¯L+°A 3 m´µÓ l°ûB Cd m´ùR+°l°× - {4r T[Ö\2]+[ 3
¯ Aÿ£[Cd.»d¢»/Á»µ[+«´ÀL¨+°4r£Bº+£Bº3´ÀL+¨ ° ] L¢m´X {Bº
Ö+°2+¹¯2 ´{am´dCd2 .»¯ÕIa ü¯Õ2A»[ .Ö±ĀBº ' ´{am´dCd2 -»N 3 ³uL¶
.Ö´ ¢»## 2?«/Á»µmÓ ´ùR+°¢ÖzA¼?«Ö#§'Td2u4r-a2g +r£ü2!q' z zl°×
Ø ³ua m´+a° `2¢ 3 ³uL¶Öz+° /Á»µÓm´ùR+° 8T#»N 2 CÖü¯+¹£H q+°±pC»
m42AÉ¼ 2C£.dN»¯Õ£¯|aT£¯|a=# .£yÖ=#±pdÖ l°×CÖHdA¼-2A¼ ü¸
:´{Bº W ³uL¶Öz+°/Á»µÓm´ùR+° CÖü¯+»m´dCd2.»At2
I-SERVE 23
/Á»µÓ´m ùR+°
Cd¢Aÿ¼£m´ùR+°¢ W ³uL¶ ´{am´dC£[+« Öz#§ÖzA¼?« Āg2:.£yBº-2A¼

[TCdsÖ3d3a¯aÙü|+?uaz2.»µBº
8A¹+°ajm´+ra2>L\±pCd2Nqff-» #8
mCd2;´{+¹qA¼Ā Ø24r¢+°2¢+rpsl°ûpsAÖi ÿª+«s4 rÖia£4Ø24r {2B»£ÅÓ®.d ¯s
£ÅÓ®¢.£u 2N ?«§ zA¼tu¸4rp L±pCdü4r {2# {2?uaÖ+°2+r£ü+»£Bý+«
-up L±pCd4r {2B»Ā +rµÓ2=2Cd mCd qA[¼ W ³uL¶'¯aüÙ ¢[a´Õ2.£Bº
¯|ap LCd2 {2Bºa£A¼;´{l°×£2ĀAÿ¼l°×Bº82.ÖdØH"£Ø±Āa£ü.ÖdØu"
dzA¤ü .ÖdØu" d uÏü .Öd Øu" :»J Ö+r[+« ¯?«4r ´[+.»yT +r { ĀAÿl¼ ×° Bº
[a2CdaÖ .dal°×A¼2C¹ ¯?«4r 3Cdj T.£a` .ÖdØH :N wa2B¹ Ö#§ ' 3CdjT.£a`
TAÿ£[ W ³uL¶:+°Bº¯2m4³u 24r mCd» m´X±ĀN2.£Bº=2A¼+°u¯2m4³u 24r.Ö±ĀBº2!q
A[+¹ z<Ø+ra`2 {2N
'a¹$¢¸l°ûB 2.d¯s£2.£u 2N.dA¼ {l°×£ÅÓ¡®d¯Ôa£Aÿ+°k4ra
m£¯Õ [T»+r2A¼4ram£¯Õ K14`´X¯]yA2A¼ĀÐJU£am£¯ÕT:T-T-[
ql°×2B AL+« »A2Cd ´{¯s+rüK CÖ4 .dA¼ {Cd {2?ua +rK =2\H .»C¹s +r+«[ l°ûB
C¹üa-2Cd´À£¯Õ4r {2?uaá ĀÐag24r {2?ua.d ¯£ÅÓ®l°×-[´Õ¯s2N
'd:[
»A2Cd m42AÉü .dA¼ {Cd£Bº 4A 'dl°× :2+r »A2Cd2 ´?«§#¸ qA» ["ff [>»
3d|+J»A2Cd2´#§qA¼ =2A¼+°2!q»A2Cd2 2#´?u§ü2!q z<Ø24r+r ü¯Õ2Nm42AÉü
.dA¼ #2 +rA¼.dA¼ #2 +°£ z<ØÖT Ö#¸ {£az £?«[ W ³uL¶ Cd ¢Aÿ¼£
m´ùR+°¢ Ö#§4r¯ÀÐ+°L2.£Bº3£ü4-2µü8 2!q
µÓ z
3CdjT.£a` z
¯2C¹ z
¯CdĂ24 z
:T£ü4+°H¯Õ´{Bº3CdjT.£a`´Ëü 2Cd2- {Cd2N'T\H-2µül°×l°ûBm±ĀAÿØ2
:.»y2A¼|+ W ³uL¶:+°Bº 3CdjT.£a`¯2m4³u 24rm´X±ĀN2.£Bº
'£ü\2?«¢µÓ z-2!qµ2X[+°H\2.»4` z3CdjT.£a`-2!q3CdjCdC£sÐ[
2.»¯+¹ #2¯2C¹ z-2!qÖ+°>jü+°ajü ü¸ ]y6³Õu+° z¬i+°§¯0uü
¯2C¹24r¯ÀÐ+°L2.d#2-2!q+°©Ā§o ¯s±p£ü»3a£# z¯0uo ¯s P® P®:u2?«¯0uq
+r£ü»3a£# 'wa2Bº3a£#üql×° 2B {2BH:A»¯2C¹2:+°¯CdĂ242-2!q
¯A¼Ùa {ü¯Cdaü3mµÓaz2.dBº2-uwa2Bº Ö#§¢3CdjT.£a2-»N;+°-2µÓ24r
W ³uL¶ ¾´?u§Bº
3CdjT.£a`.» ¯#´{Bº3TAÿ2¢-»+° A¼©Ā§2C£ü3¢]2.d ü¯Õ {2#2N
-2A¼.»CdA¼©Ā§2Cd2-N8u {2BH"A[=u-ag2.»¯+¹£H-»Td[Cd¢Aÿ¼£
I-SERVE 24
m´ùR+°¢ Ö#§4r3 ³uL¶ ¯ÀÐ+°L2.£Bº'Ö#¸ Aÿ¼Ø¢» Cd.Ö´¢»m42AÉ¼2¢
=[ µ¢¸+rü {2?uÖ =[ -AÿØdü {2?uÖ 3 ¯2<Ø l°ûB £Ej+« ³uL¶ :+°Bº
W ³uL¶ ¹?« AÐa£» .Ö´Õ2.»µBº
:u m´ùR+r_A¼¤24r ' ¢Aÿ¼ 2C£ .»¯Õ Cda£Cd ] L¢ W ³uL¶ ' ¢Aÿ¼l°×
´ËHCd» T?¢-2A¼24r.Ö±ĀBº
A»³Í Cdj uÏ C uÏ2A»³ÍCdj uÏuAÿ¼+°2,
3Cdj»Ø ÿª»A¼Ø¯Ø¯ ».dyā´Õ z.dØC»,,
z Øm´¯µ¢¸A¼4Ùa £Ø0uØ2¢-£Bd
m´X£Bý+« ' A»³u2 »» -» uÏ2 4?«§4r {2N W ³uL¶ .Ö´ÕVX¢ Ö#¸4r
3CdjT.£a`.» ¯s£Bý+« A»³u»»-»3¢.d±pCd2Ná Cdj»»-» uÏ2+°ü4Cd2N
´vaÐ2A»³u »»-» uÏ2=2Cd _ü24r {2B»A¹:´{Bºá Cdj» »-» uÏ2-2Cd
_ü24r8aBºCd2N-u8aBýC» £Bº A¼t£ z+«s ±Â2A¼C£Bº-[ W ³uL¶ .Ö±ĀBº
-u2?«ü+°Ø2C¹3d1a£ zBý+«.»¯Õ z zl°× Ø ³Ía¹Áµ» [ 2:´{Bº;++°Ö#§4r
´LMHAt2
´{am´dCd2
W ³uL¶m´ùR+°¢ÖzA¼?« Ö#§´{am´d CdĀgÁ[4L2]3d'TAÿ¼24r

m±Āa2Dÿ2.£Bº
1a£ 7Å¢®;+°Bº 2]/AØ 2¾´2.£BºKA[¢a24a24ü´vü

Öz+°ü ILy NAtBºK CÖH¯Õ2N A[ 4L2] T[ .dBü[ {Ð ÖÅu® { +rK 3 ÖÅ®Ó Bº2
- £¯Ø£Bº-aga£mXÖÅu® {K+r-2AqÖ£+°[´ÕĀsd "a24a24ü´vü-2Aü
.dBü»+¹L+°Kl°× {2!qK {´4?«´v#±p£H-2C»4rKa£mX´v#ÖRC»/´Ö42qA¼
-¯üÖÅÓ®l°×2B»:2?¢¸ l°×ay[
3´vüu4£d#3´vüu4£d#ff-[+°ü L ¯s
-¯quÿª2qA¼
¢+°2¢= Bý+w i £¯a| 8AÖi £;+°?« +r£ü[+¹L+° {2!qA[+«Cd\+°Õ.»dH'
Cd\+°Õ|+µm¯Àsdm´d Cd2-[ áa£mX´v#C¹#l°×ÖÅÓ®Bº2u4rCd4[ +°Õ.» ¯s A[+«
-µm¯Àsd m´d Cd2 -[ á +r_?«§ ¢+°2¢ = BÖi£ ¯|a µm¯ÀsdÖ +°Õ .» ¯s ¯Cd āHC£[
±Â2A¼C£Bº-µm¯ÀsdÖ +°Õ .» ¯s mµÓ»T4üCd2N +rK´ËHCd2 A¼+° A¼8 +°À ql°×2B
l°ûay2!q 8´Ëü {2BºA¼:N¢+°2¢ {[d 2+«+° Td ¢¸» +rA¼±Āa+«+°
Td¢¸:N:2C»'[d [+«Xa4qA¼
TNÿ-2!q+°|aj
+rK¢+°2¢+2Cd 2N
m´XQAÖi 2m´+ra» >L\±pCd {2#2NTNÿ 3Bý2]#¸

3B»£ÅÓ®» 2C£ ü2C£A» {Bý .»X¢+üo jüff[:u2?« #ü ?u¸BºCd
I-SERVE 25
{2?ua-u ?u¸B»#´{Bº£L {A»tµÓØ» 2!q {ü=2Cdm´dCd2.»¯Õ£8Juÿª2
qA¼KAÖi 2-_B» aÁB;+°Bº3+rµÓ2¢l°ûay[£Bý+«X+°´{?«§#§4r£Bý :©Ā§Āa24r
+°§¯0uü ÖXs aA¼tCd {2?uBºK +rK +2.Ö2 um4Cds4r 4 [ ¯s -u ?u¸B» £Bý
UTCd2¢» l°×+[¯[»µü+°[´ÕĀsaz8 2!q-+¹[¾Á¼t+°§2£BýÖXs ]y´BýC»
£Bº8Bº¯s
£+Bºl°×¾Á¼t Aÿ¼ 2CdBÖi ±pÕĀsBºl°×££+°aj:u+rH2Nff-[

µ¢+rü¾´BºCd {2?uBº
Q[[_?«§ £+°aj -£AÖi 2-£TNÿ-£:u2?« #üK;+°!q -[ l°×
-ag2- {C¹2N£Bº
£+°ajff-£Bº8T?«+°aj"£Bº´vaÐ>j¢.»¯l°×+°aj- #
:´{Bº £Bº ¯aA +¹¯Ö Cd 4Ćd2 .d´Õ2.d+¹ Bº2 +¹¯Ö [´{ a Ð .»C¹s
´#§l°×£Bº+¹2Bý £Bý .ÖazØ +2.Ö24r +rH2N -+¹2Bý -´{Bº £Bº £ +°aj -Bº
mĆdØ+°24r.»¯Õ´[+« mĆdØ+°24r´ËHCd2+°[´Õ ¯sA[£Bº£+°aj-Bº-2X2!q 3+°H
±paz2A¼+¹2Bý£+°aj-Bº´vaj>j¢=´{B¹.»¯++°aj[£Bº
£+°ajff-[´ÕüĀsBº
+°+°)a£ m´X£Bº£+°aj -[´ÕH.»NAÖi 2-[TNÿ -[´ÕH.»N;+°!q
+r+°±pC»:´{Bºm´¯sCd2.»¯s+°ajK
+°ajff-»-£H±ĀCd>j¢>L\+°aj K
+°aj ff-»
´Õü£H :N +2.Ö2 42A¼a4¹ÅÓ24r {2N +°+° ±ĀCd +°ajl°× TNÿ -[ á ¾´?u§Bº +rK
+2Cd+rü2-azCda£Cd' á¾´?u§»Td2 a]±pazTNÿ-»AA;+°Bº 3+rµÓ2¢
{£Bº[£B»mÿu2X¢´BºCd£Bº:Q¢+°2Ia
´{am´dCd2¢a+rü
+°+°a£ ¯V4r´LMH2].d ¯s´vaÐ2.»¯ l°×+°aj:´{Bº.»¯s+°aj-[wa2Bº

a+rü+°|aj {2NCd´ÕC»TNÿ -»Nq» qA¼-N á mCd»=´{BÖi£¯|aK+°ajC¹»Ð
´ËHC£ü ĀNÿ2.£H ' [d [+« Xa4qA¼ {Ð .» ¯ ´[ {2A» A[+« a¹ á
´{am´dCd2A[|+ a¹ á´{a+ra2 a¹ á´{a©Āag2 a¹ á±½a2±½a2
-2!q 4Cd2-[´Õü¯s£a+rK±½a2-» Á[+« µm¯ÀsdÖ-ag2´{am´dCd2
-»
a£ '´{am´d Cd2wa2Bºa+rü
/.£yām¯s´{am´dCd2µm¯ÕsCd´{am´dCd2
/.£yām¯s2µm¯ÕsCd2.»XNÐTAÿ¼2±½a2¯jCd2,
CdmC¹.£yām¯s a£gd á a£gdµm¯ÕsCd,, z Øm´¯µ¢¸
/.£yām¯s´{am´dCd2-2!q[d [_2Aÿ¼üql°×2Ba£mX´v#C¹#l°×ÖÅÓ®#2
u2?« ´[ Q[ ü¸ ´ËHCd2 q[ mµÓ T4üCd2N -+°BýC¹ 3\£ á £qA¼ ;++° ĀL
m±Āù2Cd+° Ö m´ AüÖXs_BºCd {2?uaz;+°Bý+« NA?uü[´Õ2]2NA¼4Ùa¢ 2CÖ
qA¼ £Bý+« 'Cd a£A¼-az£ ¯|a N¢+« A¼+rBº+¹2Bý-N
/.£yām¯s ´{am´d Cd2ff

- {Cd2N-u2?«m´d C£[= Bº.»dl°ûBºA¼
I-SERVE 26
:+°µm¯ÕsCd´{am´d Cd2-2!q8´ËHCd2+r£ü2!q8´[=?u¸.ÖdØ¢3T a£üK
µmĀs¢¸ {2?uaz3µmĀsüm´+ra24r.» ¯´[[
µm¯ÕsCd ´{a m´dCd2ff-2?uaá

´{a©Āag2Td2¢l°ûBµm¯ÕsCd´{am´dCd»-+´ËHC£[ĀNÿ2.d4üA¼
±ĀCd+°aj +Cds +°aj
1a£ :2A+°+°aj4L2].Ö´{+2#:´{Bº.» ¯+°ajÖ+°>j¢.»¯Õ+°aj-[
wa2Bºa+rü+°ajü4Ly.Ö´{l°×£2;++°´{Bº3wa2Bº+°aj ü;+°A[++°?« -l°ûü24r
{2?uaz ;+°Bº 2] l°×#2_2¢ ´{?u§Bº £Býk 2] _Bý¢ »µa £Bº :´{Bº 2]
.dA¼ { .dA¼ {Cd£Bº £Bº Ö+°?« >j¢ l°ûB 2] TA¼Øl°× -l°ûüÖ +°aj .»µBº
-´{Bº±ĀCd+°aj+Cds+°ajwa2Bº;+°A[+«;+°?«-l°ûüÖ£Bº'>j¢¯üÿª24r 2]
´2BýCdBº {C£Bº
;++°´{Bº±ĀCd+°aj +Cds +°aj ;+°A[++°?« =A¼a´Bý ±Â!qÅ§ ¡Ó ®+#§l×° #§+#§l×° 2?uaz
¾í/A³ua`¢»£Bý´{ Bº 2]±Āa¨µ ¢¸.dA¼ {l°×2#£Bº+rK´vaÐ>j¢£Bº±Āa¨µüü
Cd4 ü¬?§« ´{¯+s rüCd4 ü¬?§« -a£.d+rü.»¯Õ {£Bº3+°aj £Bý+´« { BºTA¼Øa£l°×2B-Bº´Ã B º Cd
{2#2N .dA¼ #2 -» +°aj -4r 2] ±Āa¨µü¢ .dA¼ #2 -» +°aj £Bý+« .dA¼ {
.»y##§ +°Õ .»¯s {2#2N:´{Bº±ĀCd +°aj+Cds +°aj;+°A[++°?« Ta¹Aÿ¼¬i l°×¯Às ´Bº Cd
{2?uaz±p!q§ÅÓ®±p?u¸#¢8±Â!q§ül°×_ü2 {2!q-Nw4ü¯s2N-u|4;++°ĀL±ĀCd+°|aj
>az¯2s N;++°ĀL+Cds+°a| j>az¯s2N;++°ĀLwa2Bº¯ _ü2C¹ {2BýmĆØ» +°´ËH Cd» Q
+°[´Õ2.dl°×2B {2#2N ¢+°2¢ µm¯s2 m´+ra2 [d _A¼t24r UT2.»£ÅÓ̧l°× l°ûB a¹4rü
ÖzA¼¬i+°©Ā§ü ¯s» {2?udz-2!q-+°BºÖ+°?«+°aj_ü24r {2Bý>azps2A¼ #
'Td2 2CÖü¯+¹ Bº2 ü¸ l°× ]ym´Ö>»T?«"Ö+°?«+°aj_ü24r
{2!q +°aj >az¯s2N _ü2 Cdl °× 4r {2!q )Bý±pCd2N ' # CÖü¯l°×£ ;+°!q
CÖü¯+¹+°±paz£;+°!q:N£l°×.Ö´Õm´Ö>»T?« -2?u»Ö"» z3 #;+°!q
.Ö´Õ7a+¹qA¼:´?« +°aj_ü24r {2!q:A» >az¯s2N-[l°ûB.Ö±Ā2:N z<ØÖ
#ĀAÿ¼l°×BºQ[´#§+¹£H£Bº´#§_?«§Im CdaÖ´{am´dCd2.»¯Õ-a£gü+°H\2.»
±ĀCd+°aj ´?u´2.dü .Öd ØH ĀAÿl¼ ×° Bº -u .ÖdØ4üBº -2A¼|+ » z Kl°× ' #
/Á»W¯s£2
:´?«´{am´d Cd2¯V4rĀ4l×° 2B-Bº´Ã B T» 8T#2!qK±ĀCd>j¢K {.»¯ l°×
+°ajq -[ .Ö±Ā2 +2A¼a A[ ¯V4r -ag2 .»¯+¹+°
Ö+°?« +°aj ü _?«§ :´?« +°aj ü

>a4C£az +r_?«§ :´{Bº +°ajü ¯ÐCd2mCd24r >a4 2!q >a4 {ff -» ±ĀBº 3¢.d¢
´Bº Cd {2?uaA[a´{ ´{+¹£H¾ía+2° 4r ?u¸B» £L/A»µt ØÓ 28T?¢+2.Ö2T.£LAt2
I-SERVE 27
+Cds+°|ajm´_ü2
±ĀCd +°a£j Cd .»¯Õ2A» +Cds +°a£j Cd .»¯sA» -az£ ¯|a ±ĀCd +°aj Z¯Õ ;a Bý
m´+ra» +Cds +°aj Bº¯s2N -[ £Bº -2#£Bº -2!q +Cds +°aj +°2!q ±ĀCd +°aj .£u
m´_üÖN-[£BºÿuT¯s£Bº:uÿuT2.dB[+«£Bý+« mĆØ» +°Ö+ra`24rKm´ `2
4rKqA¼[ u[w+iC»mĆdØ+°24r:´{Bº£l°×+°[´Õ¯s:´?«>»jm´_ü2+r£HKl°×A¼a24r
{µÓmCd {_ü24r+#§4üB"+°+°±ĀCd+°aj=l°× _ü24üN-» #|+ ü2£Bý v ³u
4rK¯CdØ2+rA¼
m±Ā+°s¦´{a©Āa¹g½ 2[Ö>dIXQÿ¦,
_uA¼Aÿ¼¯Q+ra£ØmĆØd +rA¼Nÿ+rĀ,, z Øm´¯µ¢¸
+r_?«§ ĀAÿ¼l°×Bº zj2A¼4r ' A¼aDÿm±Ād[ A¼ü+¹£H A¼ü+[ ±ĀCd +°aj
W2.»2Cd al°× Ta£ 2 ql°×2B :£H§ m´dCd2 +Ā\2.£H [ a£mX -Uak2 .»¯Õ2N
C»ü¸£|a#´?«+°u¸+°Bº´2C£/_ba24r {2N´Õl°ûBÖzA¼¬i2N:£ÅÓ 282.ÖdØH"
ü2+°`».ÖdØH3 ü2+°`2l°ûB=u.ÖdØH"ÖiA¼Øµm¯s2.Ö´Õ TAÿ¼24r.ÖdØH:A»
VX4r 3AÿØXj+° Td2 l°ûB
£l°× T´Ëü ¯s £az » :2mNd [m4³u 2 .»d q+°

±pCd£:N£+°ajff-[ĀAÿ¼l°×Bº=´{Bº-+¹a£A¼-a£A¼
:+°ĀAÿl¼ °×ü¢ { a+°¢´28T#2!qCd+°2!qp L±pCdüC¹Cd±püy+¹ #2
:N=2Cd mCd Cd4A¼ĀAÿ¼l°×Bº=u {2Bü2!q¢¢¾´?«§¯Õ2³u2u4r {2BH£Bý
.d#§ {2B» T´Ëq £Bý+« ¢ ¯Õ2³u2-+°` ¢¢2]_d#´Bü[m´d Cd2
.»¯s» {2#2N-u a`«2.»A+rm´dCd2.»¯s» {2#2N-u|4ĀAÿ¼l°×Bºl°ûB] L
µÐ¯ Nq al°û'¯2Āal°û´22]_d#´BºB[+«m´dCd2.»¯ s » {2BH-A»ĀAÿ¼
ĀAÿ¼
ĀAÿ¼-2!q 8T?«".Ö_C£T£Bºm´Xa¹(l°ûB'µÓVa2W2]±p»A» -[
4as .»¯ +2# {2BHCÖHTCdl×° Cd£[A¼4aÙ l ×° a£Kdl°ûBºA¼¯Cd aüC¹» ¯³u2
.Öd ØH 2]m42AÉq.dA¼£H£Bý+«¯2Āa2 {2#2N´Õü¸ü {2?ua+°AÉ¼2C£Bº¯s»
{2#2N+rK3¯0uq¯aÐ¯Ð2-[ÅÓ¡® a]±pl°ûBºA¼:A»ĀAÿ¼
2:2A+°?« 2S-»+° a+rüdzl°×üs /´Ö \2]TNÿ-»N»|aqA¼KK±ĀCd+°aj
-K[a´Õ2.dl°×£2m´¯sCd +°aj-2!q±ĀCd+°aj_ü Cdsa2-» #l°ûB7³Í4r»Cd´ÕC»
¯CdØ2 +rA¼[ [a´Õ2.d+£2 »A¼2 l°ûB ' !q .Ö_C¹2N -2A¼+| m´X.¹?u l°ûB
m±ĀdWyC£sü:u {2?uaz-[.Ö´Õ2N:udz+«s[_?«§mµÓ¡X[_?«§l°ûB´{am´d Cd»
Cd´ÕC»TNÿ-»Nq»qA¼[=2Cd.Ö´Õ£+2A¼L+«TNÿJA¼ j+°2±pA¼
£ÅÓ¡®=# 2?«£ÅÓ®2!q ;+r+° ³Í»AÿT4rL+«;+° a¹$[mA¼ Öül°× .»y¯L+«
Cdl°×wa2Bºm´+°uwa2Bº±Ā zü´Bº+[+°[´Õ2.£d#3»AÿT4ra
±Ā zü±Ā züf-[
I-SERVE 28
-a¯sá4ü2+«2.d+£Bº#3±Ā zü-d NH¾´#§l×° 2BÖ2#_BºCd£d#3d
-a´{üT[JNÿ¢£a3d´#§l×° [3´Õ
±Ā z¬+° mBf-[-Bý4ra#:T4¹-[.d´Õ2.£Bº#
)LKÖz³u2 2B-TK.»Cd üa£ff-£a#£ÅÓ¡®
Sÿ Sÿ:2Cd ±ÂBº4rÙ {2!q] L¢

´Bº4 :2CdÖBºü4r {2!q-T£.»Cd ü2?u|aT?«"J|+Ö£ X±paz2A"ff-[3»AÿT4ra
A¼uaz2.£a#AÖi 2 {2A¼[»j»Aÿ {ül°ûB:u2?« »Aÿ {qT>dü+«j-u2?« £L
.d#§m´+° ül°×l°ûBa£A¼£ÅÓ®Öz³u2.d ¯s»±ĀL±pCd2N
+°+°)1a£ ĀAÿ¼l°×BºCd´{am´dCd2.»Cd ĀAÿ¼.dCd§d¯2´Xs[ĀNÿ2.£H
:+°Bº £Ej+« ³uL¶ĀAÿ¼.dCd§d ¯2´Xs -» # {´Ö\2.d qA¼ +rKT»+° z
µm¯sT.£a2 ¯C£Ă24¼CdØ2 -» Áü mCd z T[Ö\2.£Bº ' ¯2A¼abā2¢ 3 ³uL¶
ĀAÿ¼ .dCd§d ¯2´Xs[ ¯Ă¢ ¾´#§l°×» 3 µ¢¸+rü a]2.£Bº[ l°× -ag {Cd2N
-2A¼ ü¸ üm42AÉ2¼ ¢ q+±° paz£ ĀAÿ¼ .dCd § d ¯2´Xs -2!q 8T?¢ 2 :+°Bº
CÖü¯l°×2A2ĀAÿ¼.dCd§d24L2]Öia£4Øm´+°a`2¢1a£ Öia£4Ø¯2A¼abā24rm´¯+s«
]y2N+rK 2-´{BÁüT L2.d+¹qA¼ :+°BºT L2.d+2A2
ĀAÿ¼.dCd§d2
¯2ZCdĀAÿ¼.Ödjü+2!qa£4rü á¸_?§´BýC».£üA¼mXĀg£ü´H|+42Cd
ĀNÿ2.£H z2A¼-u|43CdjTAÿØ¼ ¢»A2CdTA¼Ø¢4B-ÿª 2a££ü2!q+[Ö4ØCdü
z2A¼4r ¯2±ĀN2.£H µm¯s´Lÿu¢ a Ö4ØCd -Nÿ+ra2 -[ ´ÕüĀsa 3 Ö4ØCd
4ü£a
-Nÿ+rLf3CdjTA¼Ø¢-Bº4¾´#§?u[+«Ö4ØCd+°H\2.»-Nÿ+ra2¢£ü4Ö#¸£az
-2A¼|+Q[ĀAÿ¼.dCd§d2-2?ua.dCd §d2-2!q£ü4
[C£Ø[CdØ ¯s T»+° z
:³Í zmCd´Ëü ÿ¢4Ta£4 z
µÓ A¼ N#¯2´Xs
z zl°× CdÐ z-»»3£ü4Ö#¸
;++°A[-a2g CÖü¯+2A2
[C£Ø[CdØ ¯sT»+° z
m´´2.d2¢[CdØ ¯s»N"-[CdØ ¯s»N"-» T»+°»
[C£Ø[CdØ ¯sT»+°2f
T»+°2-2!qT ac ü¸ ]y uÏ2 ü¢+° Ø ³Ía2¢ 2m_X+« {2Cd +rü
¯Õga24r {2B»£?«[[CdØ ¯s {ü+«2A¼ÿuT¯s {2?u z+[ ¯s {ü+2Cd+rü2±paz£+°
W2]±pC£d[CÖH¯Õ£l°ûB-T {2Cd+rü £?«JA¼m ´ C¹ Ø ³uLĀs2-T+r£ü[
3a£#´BºC£ z/A³ua`l°×Cdü¢¾´#§+»´{ {ÐĀd2+ru[+«£Bý±pCd2A¼[CÖü¯-az£
A[.d]Ö³u´BºCd» {2?u2
I-SERVE 29
;+° ¯s {+2Cd+rü2 {2BýCda£Cd-2CdL2]±pC»-N {2Cd+rü A[/[+«
[>Ö/[|+4A-[ 2ÿuT¯s {2?u z+°[´Õ2]2N+°+°+°[´Õ2]¯ d2¢A[
/[+«¯CØd »-[£NĀs2:u£N2.» »+°ü¢+°[´Õ2][Nÿ¯CØd Ö [Nÿ-[-2Z+°L2.d2
-N+°[´Õ2]´?«+ A[/[+«¯CdØÖN+rA¼-N+°[´Õ¯s {2Bý¯ d2¢4B3[Nÿ+«
[>Ö /[+«qA¼ -[ 2<]yCd24r.Ö´{ C£ z-2!q 2;+°.¹#;+°a+2° 4r£N¯s £2
a+°.¹# a+°a+°24r£N¯s£2:NCd´{+°A
;+° ¯s {+°[´Õ2]2Cd+rü2-N[>24r {!q̧[-2Z+°L ¯s+°ü¢+°[´Õ2][Nÿ
4B3¯ d2¢¯CØd »-[-2Z+°L2.d-u-2Z+°L ¯s3[Nÿ-+°Bý+«=u ]y2N" P®
=+°Bý+« ±paz2N" w4ia£ m´µÓül°× ¯ Aÿ2 Aa+°A¼ +°+° 3 [Nÿ 3 ¯ d2¢ 4B
¯CØd [-2Z+°L2.d#2ĀAÿØ¼ 2+rA¼+°[´Õ2]2Cd mC£¯CØd 2+r+°aAq [¼ -2Z+°L2.»##¸azC»
+2Cd+rü2+°[´Õ2]Cda£Cd +°[´Õ2.dl°×2B±p»8 ¯sÖi£¯|a-¯CdØ»q[A»+°[´Õ¯s
{2Bý¯ d2¢4Bq[A»-[-2Z+°L2.£HCdÁ¼
-2A¼+°»ÿªCdÿªTØA¼Ðas +ruü Bý2?«¢-T]yā24r[ü_Bý {2B» ¯s {
mCd»[>24r-¯ÕsCdÐ2 { ¯s {-A»[CdØÖ ¯s {-[»A2Cdµm¯s2[aÐ]ps2N8
;+°+°`
2¢-az£-Nq[A¼azC»-NmX+ruü¢4B´vLs4rq[A»-[4B»A2Cdµm¯2s
T Lps2N
'.day m´+ra23¢] ¯sám _³ujÁa2g ;+°!q [>Ö[CdØ ¯s { l°×+°H|4
7³u+°2!qa>4C2sd C£-[CdØ»-[»AüµmĀsü´{a£ùü¯jCdüÖzA¼i¬ K8+°+2° a¨2 4r
[aak z2].Ö´{Cd£az' uÏ2 ¯Ăl°×´#§#»[C£Ø[CdØ ¯Ts »+2° :NĀAÿ¼ .dCd
§ d 2¢
ÖzA¼?« Ö#§
:³Í zmCd ´Ëüÿ¢4 Ta£42
:Nwa2Bº Ö#§ á¾Á¼tA»+r[Q[Āa£2µÓ2Öia£4Ø2A»[ ´#¸ Öia£4Ø2"'¢+°¯0uü

´#¸ á¢+°¯0uü´#¸ 4BÖia£4Ø2Öia£4Ø 2!q»T?«"+¹L+°q+°±p #»Öia£4Ø2+¹L+°
=2A¼l°× +°ü4Cd2N" 8AÖi£ ¯s { .d]´{Bº +rK A[ 4L2] T´{Bº +rK
:N
¯CØd ÖNQ[ ü¸£l°×uÿª2+°ü4Cd2Nff-[TµÐ¯28aBýC»A[JA¼m ´»+°ü4Cd2N
¯ zmA¼Ia£Ö2Bý zA¼t +°[´Õ2]2N=\L42Cd»¯Õ A¼+°¢dBºm´+° 3´{sBº
.d¯Õ
=2A¼l°× {al°×Cd£ {"ff -£Bº Ö2Bý+¹¯ [ £Bº .Ö±ĀBº
-N Ö2Bý +rA¼a£

zCdØ´{]´=2Bº¢-uÖaps2Nff-[3´{Bs º.Ö±ĀBºJBºl°ûB´LMH2].dµBº-N
zCdØ´{] ´+rKÖ2Bý u4r+°[´Õps2N:+° JBý+« 'Ö2BýJA¼ a£42+¹L+° {2#2A"
{2BºA¼=2A¼ ü¸"+°[´Õ2.d+°£"+rA¼+°[´Õ2ps2N+°[´Õ2]£-N-¯CØd [-ag az2N
+°+°:+°A[JA¼ +¹L+° {2BºA¼:A»Öia£4Ø2'Öia£4rØ[+«+ra`»T?«"3+°[´Õ¯s {
Ö2Bý[>2+rA¼[ uÏ2+°ü4#»
I-SERVE 30
a¹-2µÓ2l°ûB {2N;+° 2]l°×ma£Bº ]yK+¹ TBý ´2Bº: Ð(±ĀBº
{Ð-2Z+°L2]I¯+¹¢Cd£ {:2Cd¢
3 TBý´2Bº¢u2_ {2A¼KKµÓmCd {ü3

l°×ma£Bý+« az]y´2±ĀaKff±Ëp ]y2N:+°Kl°×3´Õü¸ £Bº+rK TBý´2Bº+rKm´Õd Ö T
- {C£d" +r»+r { 3 TBý´2Bº XdØ4r {2#2N -N 2] a][ +°H\¯s2N -[
ÿuT2]2Cd +rü2A[JA¼ m ´ {2#2NA[ ü¸ ¯<2a£A¼K¾í4rm´ A¼2 ¯s2A¼K
CÖH¯Õ´{Bº:+°m ´ {2BºA¼:A»Öia£4Ø2'Öia£4rØ[+«+ra`»T?«" ¯s { ü¸uÿª2a£A¼[
CÖHd#»'A¼µÓØm´´2.d2¢+°[´Õ2.» ¯s {ü£?« ü¸ +°H|4ÿ¢4rü-Kl°ûB3Ö2Bý
u4r» -¯C£ØüK ' TBý´2Bº u4r» m´ A¼+a° £üK l°× uÏ2 +°H\´{Bº [>Ö
Öia£4Ø2+°ü4Cd2N
´Ëü ÿ¢4rüwa2Bºa+rü
:³u¢+°´Ëü ÿ¢4rü
á ¢+°- zmCd´Ëü ÿ¢4rü
'¢+°2¢ .»y´Ë uü£?«ÿ¢4rül°ûB 2.» ¯+°Õ[_?«§üDÿĀsazu4rmµÓT2]
±Âü2JA¼ ´[.» ¯s =l°× _Āsü AÿØ2 ¯s2N ]y ' ´Ëü2 +£ÅÓ¡® -[ÿªT2.»¯L +«
-az±pCd2N P®mµÓT2]¯2±ĀN2.d+¹£Há ¢+°¯0uül°ûB 2mµÓT2]¯2±ĀN2.d+»
´{`Ø´ËuüJA¼ 3Aÿa´Bý {2?uazu4rmµÓT ¯s ¯ÐaÙ¢+° ´ËHC£ü-2A¼C£az:2+r:2+r
mµÓT ¯s m_³uj¢+°Öil°×2a¨w+i uĀN´ËHC£üüDÿĀsaz:Tl°ûBAÿØ´{_Āsüu4r»
mµÓ l°×´ËHC£q+°+°-ÿªT2.d4r-ÿªT2.d4r;+°£?«+« -az±p+°CdÁ¼
AÿØ´{_ĀsüTd 2¢-azC»-T {2Bº4r»;+°m´+° +2.Ö2-ÿªT¯s a+°m´+°
+2.Ö2mµÓT¯sm±p4.»¯+»2A¼l°×Jü {2Ná¢+° ´ËuüTd2¢'JüqA¼3
´{ùØü-ÿªT2.»+rü2¢ P®´{ùØü.»¯+» JüqA¼+°+°´vLs4r-ÿªT2.»¯Õ
N£PI¯ÕÿªT+« ]y P®´{`Ø2+¹¯2m´dX2.d ü¯Õ2A»-2A¼ ü¸ 'á¢+° ´Ëuü
3µµÓÐC£ü mCd»+r+° l°× L2Cd]l°×üCÖ]y¾´!q§¯Ðÿu 2+°üT' uÏ2+°H\£Bº
:³u¢+°¯0uüJAá¢+°¯0uüJAl°ûBTa+«s´{#§+¯s2N=2Cd Im 24r´{?u§ü2!q
Kl°×m_³ujÁ¼T:ĀsadØ-2!ql°×+°£2X[.d¯Õ#¸-¯³ÕuØ2.d+[- Cdül°×±p£H+°Bº´{
u4r[2Bý´{BºüBºÃ A¼t[´+°¾´#§Bº2Öia£4Ø2+rA¼¾í.Ö´Õ#§4rIm Ö:.£yāa£³ÕuCdØ2
+°ü4#»[>ÖÖia£4Ø2:A»:³Í zmCd´Ëüÿ¢4Ta£42
µÓ A¼ N#¯2´Xs
-u|4µÓ zÖzA¼¬i3a-2µÓ zü+°H\ {2Bº#-T

µÓ z
A¼ z
/áX
I-SERVE 31
XX+r
mµÓA¤
¯ Aÿ zü
:T¯ÕN2¤ .d#»µÓ N#¯2´Xs Q[»µÓ A¼ N#¯2´Xs-[l°ûB Ø ³uL¯s
{2?ua:´{Bº'3a-2µüTBýTBý4rCÖü¯+2A2
µÓ z
µÓ z-4r-2CdL2mNd[m4³u2-2CdL2mNd2-2!q ¯Ă ¯Ă¢+«´vaÐ>j
£¯ ü¸-»+a° +rü3¢.dü ¯s {2?uaz ¯sCdÐµm¯sm´+ra2' ¯Ăl°× 2].ÖBüÃº C¹
´[qA¼ -[a+rü7³uü.»¯ s » {2#2N'3¢.d£m´£³Í[ ¹_ü2.»Cd » -L+°#B§ 2º
áµÓ 2´vaÐ>j£¯ ü¸ .»y3¢.d£á2á[a¸+°Ø2.»¯ÕCdÿuT2.dA¼ü.dl°×
2]Td [+«¯2_2Nÿ2]ÿu £á2á»[ü¬#§+¹ #»µÓ [C£CdaØ2 ¹_ü2
Im 24r {£a¯2+°ü_ü2.»Cd»Q[[ĀNÿ2.d .dy:CdaüA¼ 2AÐa£Q[[ĀNÿ2.£H
A¼ z
A¼ 2!q _³ÕuL2mNd [m4³u2 _³ÕuL2mNdü Ń £?«¢ uÏ»2mNdü 6A¼
+°|aj2mNdü 6A¼ ´vaÐ>j £¯ ü¸ ¯¢+« +¹L+°ü m´»W2]´{Bº u ³uØ2mNdü
3d+¹L+°üIay+» ´üm±Āa2DÿĀsazJ?«¢.ÖBº´q¹µm¯s2AÐa£CÖü¯+[
¯£?«[+¹aCd£¯|a:2mNdü3´[[.»d l°×2B[a¹Nÿ2.d#»A¼ z'[a¹Aÿ¼2
l°ûB ¹_ü2AÐa£»>a4rH
-azC» ¯Ă¢[ ¯2+°uü ¯a£¯L [m4³uÕ 2.» A[+°£ _d# :2mNdü
[m4³uÕ 2.d?u[+« Cdl×° ¹_ü2 ¯L±pCd2N ¯wai mµÓA¼tC¹ A¼ [ -ÿuØ¯2 .» ¯s ¹_ü2
¾´L\µÓ 2¯üÿª24r¯ÕN¤2¯s2N
-u+r+° 2.d+¹¯Ö B2D+°2+¹¯Ö A¼ [-ÿØª ¯Õ ¯s¯ d2.d¯+[ ¯¢[
¯2+°uü¾´m!q\µÓ 2´vLs4rA¼aÖ A¼ 2l°ûBAÿ¼Ð2¯Ö ± pCd2N+°+°A¼ [[ uazIC¹
mµÓA¤TµÐĀüC¹ĀAÿ¼.»d#2.£u- ¯a2
/áX
/áX-2!q TaT2.d+¹ #2¢+°2¢µÓutüa±ĀüÖzA¼¬iT ¯3+°L¶2]
_2Nÿ¯s {2?uaz3 +°[´Õ2.» ¯s {ü¢ 8A¹ 4Á¼2 {2A¼[ TµÐ¯2+°ü4Bº2 ü¸ £?«
3+°a¶`¢´BºC£2 2T»+° uÏ2 ü¸£?«¢ +4Á¼2q+°±p4r-TµµÓÐC£ü
+r [ ¾í4r £?« -ÿª 2 ü¸ ] L¢ l°× A¼¦<» +°ü4Cd2A¼[ ' a+2° 4r £?«¢4ü
A¹©Ā[A¼Lc2.d#2-ÿuØ¯2.»¯++Qt£?«+«4ü-+°a¶`µÓ+«s ¯\H¸:2mNdü£?«Öi´{
´L4w Cds#2TaT2.d+2?uaz:uTaT2.d+¹ #»/áX
T»+°2 ü¸ +°H\/áXAÐa£A¼ [ĀNÿ2]´{Bº-NµÓ [+« ALI¯s2N-u
+r+° ÿªd2 ü¸ +rK +r ¯´{ Q[[ [m4³Õu2.dl°×2!q 4´ uÿª2 ¯s2A¼[ +rK A¼ [
ĀNÿ2]!¬¸C»-NÖzA¼?«|+ÖĀ[CÖ¯s2N/A³ua`l°×´#§_BýC» Cd2C£a[ÿªd´BýA24Cd 2
I-SERVE 32
[£Bº A¼abüü A¼4Ùa A24C d2 .»d» .» ĀsBº m_³uj mĆ dØ+°2 +r£ü[ 4´
:2mNd[m4³u2C¹Cd´¯Ă.»¯Õa£+°¯ü a£ü±Â2A+°´Ë¢a24r Ø ³uL2.£a+°+°T»+°2
AÐa£/áX[A[AÐa£A¼ [ĀNÿ2]´{B»¯CdāHCd2üDÿ¯s2N
XX+°
XX+°-2!q¯³u2A¼¦0uüMC¹©ĀkNÖi Øü ]y´{Bº£?«+«Cd\m´Xm+«d
.»d ü[+¹a+¹ #2U {ül°×¯³u>2'+¹L+°C¹» {ü±Ā±Āül°ûB.»Āsa=[.»¯Õ£
´vaÐ+°aj´Ëü2-ÿªT2.d+° CdÁ¼['£?« A¼¦0u[+« Ö+°?« CdCd´{q +ra` [T»+2°
+°H\£Bº-£ØdÖ a£ÙüAÐa£CdA¼¦0uü±p4#§+¹£ü[.dBºBº:2++° -Bº4
z2A¼l°×»¯Õ'A¼µÓØm´´2.d2-[CdØ [-ü [-¯CdØ [ m4³Õu2]£Bº'¢+°2¢
üDÿ2.»¯0uüu4r»A¼¦0uül°ûB[ĀĂa [m4³ÕuĀsBº £Bº:2mNd¯0uü¯2±ĀN2.£ü»
m´dCd2 [!q̧:2mNdü ü¸+°H|4A¼¦0uü±p4#§+¹£ü»m´dCd2l°ûB l°×2?uBº
:A»XX+°XX+°/áX+«AÐa24r´[.»¯s2N
mµÓA¼¤
mµÓA¼¤-2!qTµÐ¯2¾í.Ö´Õ£ü4-2µü¢m´X.¹?uT»+2° AÐa£3-2µÓ2
üDÿ¯s#¸ l°×-a¤Ö2N+°A3T»+°2µm¯s£+rØü ü¸+°ü4Cd2N3£+rØü4a {ü
T LĀsa 4a {ü´#¸ µm¯s zü´#¸ TµÐ¯2C¹ {´{B»3ÿu£ü l°×¯L4r-ag C£az
-ÿª 2¢+«l°ûB Āsaz+°+°¾í£ü4-2µü+ üÖNmµÓA¼¤
l°×TDÿ-ÿªCdü {2?uaz/A³ua`l°×'A»³u2£N-[»» 'A»³u [
aw 2Bº-ÿª Cdü |+ {£az'-ÿª CdüTµ}¸ 2Õ ]¯C£Ø[-»ÐÕ2.»#´{Bº;++°´{Bº
4a {üµmĀsü -ÿª£[+« TaA¼¤24r ?u¸BºCd#¸ +°[´Õ¯s {2#2N+rK£a
.Ö´Õ#¸ TµÓÐ¯Õ2] ´LMH ¯s -ÿª£ü¢ 4ü X+° +°ü Cü\ £a .Ö´Õ [akd[|+
Ās z-´{Bº¯CdØ uÏ2+°ü4Cd2N
:N+°H|4 z2A¼Tµ}¸À¼µÓ¢»4a {üµmĀsü£+rØüXa¯ L ¯s X+° +°
L2Cd>?«ü»- {Cd2N+°+°4aµm¯s£+rØü¯C£Øq£l°×+°H4| ¯2A»³Í ü¯V4r3¢]2.d+°
±p #2 ü¸ +°ü4Cd£az-» A¼Bÿºÿu {´{B» ¯CØd uÏ2¯ÕN¤¯s2N-?«§ A¼Bºÿu ´|a
mµÓA¤¼
¯ Aÿ2
¯ Aÿ2 -2!q 8+rm4Cd ¢+°2¢ +¹L+° ÿªd z ÖzA¼¬i £?« _ü2 ü¸ 8+rm4Cd
8aBºCd2N/A³ua`l°×´V+°üA¼4aÙ l°× ¯s+QtTAØLg+« 8+rm4Cd ¾á4Cd2N:N¯ Aÿ2
+rA¼£Öz+° ü¯Ða´28N'>4CdsÖz+° üCdCdsÐ»N-»O uÏ¯ ü¸+«+° Td ü
´#¸ -mµÓA¼¤8aBýCdCdsÐ ¯s {¾ím´ÀX´vaÐ+°Ö 8+rm4Cd8aBºCd2NQ[ ´|a¯ Aÿ2
¯ Aÿ2>j¯2Āa2 ü¸Cd2CdC£4rÖzüw+CdsCd2NQ[ ü¸T»+°2¾á4Cd2N
¾´L\T»+2° ¯ Aÿ£[ L2Cd¾´2.dCd2N'wa2?« ü¸mµÓA¼¤¾á4Cd2NmµÓA¤¯ Aÿ£ü
I-SERVE 33
XX+°XX+°/áX[/áXA¼ [A¼ 2µÓ [+°H\Āsd[ 2m4³uÕ 2.£H'3a
-2µü+°H´Õ µÓ A¼ N#¯2´Xs:NĀAÿ¼.dCd§d2¢ Bº Ö#§£ü4 Ö#§
á z zl°×CdÐ2
z zl°×CdsÐ z
z zl°×CdsÐ z -2!q Ö+°2 +r£ü» +¹L+° -[ £Ø+°a` m´+ra2 -ag2 »A2Cdµm¯s
±ĀLÿuÕ+2° 4rQ[+«Ö+°2¾íIm Ö:.dyā-[-ag2Im Ö-2!q8T?«"-aga£mX[mN¯s2Bº4r
:ü¸2#l°×2N-+¹2BýÖül°× ]yd> [Bº_b¾´Åu®2´Õü¸HI¯+[_d#´Bü[
m´dXĀsBº :N ĀAÿ¼Ø2 +r´{Bº Bº_b NH ¾´Åu®2 ´Õü¸H _d#l°× I¯l°×a££ü[
m´dXĀsBº+2´´vLs4rl°ûH±pCd´{Bº:+°uÿª2qA¼[-K Nq¯Õ-2A¼V Nq¯ÕCd
_d?´BýC» .£ü[ 3a£#´BºC£Bº 3 ¯ d2¢ »|a 8AÖi£ ¯2±ĀN2.d l°×2A [ 4r[
[ü¬#§l°×2A [4r[3¢.d {2BºA¼' 2#¢¸2]Cd_d#´BýC» .£ü[3¢]ĀsBº
m´dXĀsBº:A» Im».dyā
:A» VX4r¯2Āa C£±Āü¾´.dy¾´L\´{Bº+¹L+°üK A¼Há CdjC£AC£jØ[
±Â2Aü[Im 24r3a£#´Bº#2 á z zl°×CdsÐ2q+° z z+r
z zl°×CdsÐ2+°ü4rü2!q:CdaTdüJA¼+¹L+°ü±p£ü[.Ö´{ l°×£2+°A':Cda
+¹L+°ü8`ü-2?uaJ?«[ Bºa+rü4r¾Á¼tüTÿªO2.£a
Awai`
´{mCÖi `
Aÿ¼ iÖ `

J?«» 8ùmCdd 2-2?uaAwai ` -2!qÿuaØ¾í+¹L+°:N-[:2mNdü+¹L+°ül°û
¯2|+Cd2´{mCÖi`-2!q´Õü¸ü¾í+¹L+°:N¯ ¯s_2Aÿ¼>m´ÀX+¯2|+Cd2Aÿ¼Öi`-2!qBº_b¾í
+¹L+°:N-[TAÿü6µÓÐaØ-Nÿ+ra+asü¾í +¹L+°l°û¯2|+Cd28ùmCdd[´LCdØO2]
ÿª4 £+ ¯2Āa_2Aÿ¼22] z+«s TBºA¼ü =u ¯s2N" =´?«+« ¯2s N"ff -[
-a£#´Bº#2 ´|a z zl°×CdsÐ2 :N { £L|+ 3CdjTA¼Ø¢ m´»W2.»2A¼l°× -aÎCd {2#2N
Bº Ö#§4r.Ö´{l°×µÓ A¼ N#¯2´Xs+« ´ËHCd24r {ü¢ z zl°×CdsÐ2´L±Ā+°
A¼µÓl×° .»al°×2#2N
:´?« al°û3CdjTA¼Ø¢-Bº4¾´#§B[+«4üÖ4ØCd+°H\2.»£ü4Ö#¸ĀAÿ¼
.dCd §d[4Ly.Ö´{l°×£2'£ü4Ö#¸lû° 4üá¯a ¯2_2Aÿ[l°ûB-+°Bº+°B
m´ĀsT2.dl°×£2¯§Cd +¹¯23¯2_2Aÿ[ a¹ĀL.dLy2.d+2A2
ÖzA¼?« Ö#§ [C£Ø[CdØ ¯sT»+2° :N±Ā2BýCdØ24ü£L+« m42AÉ¼ ´L.dd2 ü¸ C»H+°4r
üDÿ¯s» {2#2N+rK£L¢.£u 2N+«Q[ ü¸|+ ü2[C£Ø[CdØ ¯sT»+°2.£üA¼[Q[+«
C¹Bº4r :³Í zmCd ´Ëüÿ¢4 Ta£42 {2Bý Ia£ü[ wa2# Ö#§ .Ö´_Bý2N +2Cd Cd´ĀĂAÿ¼
.»¯Õ£L+«¾íaw 2Bº {2?uaz+rK8A¹¯2A¼abā2¢+¹Ć£±ĀA¼ü+ zjT¯aCd» {2?uaz
I-SERVE 34
³ua¶ü+°AÉ¼¢¸:u2?«´Ë?u§ü»+2° .dµ2 2'A¼µÓl°ûBA?uH-2A¼|+µÓ A¼ N#
¯2´Xs -» B¹Ö#§ 8aBý2N¾í BºÖ#¸ {2!q.£u #l°×Ö4ØCd üDÿ2]!q̧
+rK ' A¼µÓ¢ l°ûB +2A¼a 3¢.d£ a£³ÕuCdØ2¢ ´Bý CdCdsÐ]2Cdl°× A¼a »Ø - +rµÓ2
{2N-2A¼+¹¯2 z zl°×CdsÐ »£ü4 Ö#§l°ûB¯ÀÐ+°L2.dB2º >L\2N
1a£ ĀAÿ¼l°×Bº[a2Cda´{am´dCd2C¹'ĀAÿ¼.dCd§d¯2´Xs[¯2±ĀN2.£H
ĀAÿ¼¯2´Xs[4Ly:u Lk2].Ö ´¯L+«+2Cd 2N+« 42BÖ 4ÿqü 2#2N:2Cd ´[
ü¸- {Cd2A-[´Õ¯s2N+rK/±Ād2CÖH¯Õ£Bý+« 'ĀAÿ¼¯2´Xs[ĀNÿ2.dBº28J
+°§Ö´[+rA¼/±Ād[´#§+¹£H-N z<Ø2aC£ü´V+°l°×Bº££ uCdüa£ÅÓ®
+°H´Õ £Bý z2A¼±p¯Õ£¯|a uXaC£[:!q§ ´¯Õ4! q§ĀsBº=2A¼+°2!q3/±Ād2£Bý+«
´#§_BºÃN-u|4ĀAÿ¼.dCd§d¯2´Xs +r£H-l°×»£Bºl°ûBA[+« Cd\/±Ād[
´#§+¹£H
Bº/±Ādü
3/±ĀdqT#2!q ¯A.£a z¯C£Ă24CdØ z¯.£yām¯s z:» 3/±Ādü'

/±Ādü´#§l°×2!q¯üÿª24rĀAÿ¼ ¯2´XsüDÿ¯s2N:+°'ĀAÿ¼ =2Cd+rü2.»¯ s {2BH"
-[+2A¼L+« ÿªd24r {2#2NĀAÿ¼.»¯s2Cd ¯´{ mCd» uÏ2[ü_BºCd2A»ÖĀAÿ¼
3 ´ ¯s3 uÏ2 uL±pCd2A»Ö -[+2Cd 2N+«ÿªd2» z.» ´ĀAÿ¼-# 2?«N+rA¼
ĀAÿ¼-2CdÖ N+rA¼´LTCdÖA»;+° ĀL3CdjĀ+rC£a2+°H\2N-2!q:+° 8
ĀAÿ¼ü-+°|a¸A¼
'´{am´d Cd¯ÕA¤2Cd2-»N»A» ¹+Cd4s r.Ö´{ Cd¯ÕA¤2Cd2+rA¼´vaÐ2üBº»
.dm+° Ls {2B»£Bº3d+°H´{aBº3»W ¯s=2Cd´#§A¼ü_?«§3+°H´{aBýkCd¢2]
CdLT»¯l°×B¹ {ÐT» {2?u {-A» ´{am´dCd2-2!q-u|4³uLµÓy2mA¼ ³Ía£$
+°AÉ¼ {ÐTA»3dCd´#§A¼üC¹¯C£Ø»3mµÓaz2]+[ {2Bý] L+«:2mA¼BýC¹¯ Ö
Āgaz+« .»a£Bº
+°+°)a£ ´{am´dC£[ NH¾´#§a£A¼-»N¾Á¼tü2C£-2Z+°L2]3.dL2]
¯ÕA¤2Cd»
a£ CdCdsÐTA¼ØĀNÿ2.d?u[+«|+ ü2Öz2BýCd2´[+«a£A¼[/±Ād2 {2Bü[Kl°×
´vaÐ».Ö±Ā¯A.£a z¯C£Ă24CdØ z¯.£yām¯s z' B»3/±Ād [l°ûB.Ö±Ā
-azC»' Bº [Õ+«]´#2.»-ü£#+r£H-´{B»-T£Bý+« ´ËHĀsaz-2C»4rK
=´{B¹ d¯ R®±paz£+°-´?«+´° { Bº¯A.£a2±Ā?«Ās2¯C£Ă24CØd 2.»Ās 2!q/´Ö 42
{2BºA¼+2A¼a'¯A.£a£N/±Ādü] L[T2¢3.dL2]A[ ü¸´ËHCd2+°[´Õ2.d+°
±p»¯L+«TNÿ£l°× ØX|a+°24r {2A¼[uAÿ¼ØCd-2C£TNÿÖXsJA¼l°×C¹ ¯¯s {2?ua-u2?«
£ÅÓ¡®|+ ü2 aÊq
I-SERVE 35
p LCd2
]´#2]¯A.£a£A¼¬i /±Ādü±Ā?«2.d+° ±p ?u[+« {ü¢mÁÿ+ra`2

p LCd»a£ 3AÿØXj+°Td2¢»+rA¼+«+T° dü¢l°ûB {ül°×p LCd»
_A¼tµÓmCd {
3ü¯Ø2dNÿª»>4CdØag¦
+¹ĀØA¼b³Aÿ[¼ +¹_³mµÓ¡C¹£,
3üĀØNd [¯ĂĀ4a££s
¯2´va£k a´µ ¡Ó DÿµyÓ [a¤ µiÖ yÓ ,, z Øm´¯p¸
)a£ p LCd »A» ±pC» 'ÿªTJA¼ {m´>ü¢= BºAÿ¼ 2CdBº+rBº"
= BºTAØ 2CdBº+rBº"'ÿªT[2BA¼LmA¼üTAØ³Àuü+°[´Õ¯s£a=A¼+°2!q
|+ ü2p LCd2 ü¸ JÅÓ®2C£a´µÓ¡ {ü4rCddadØa-£Bº WB º
WB º .£uµ2Cd¯Ðÿu {Bº[mÍX-2Cd?« £Bý+« l°ûB+°Bº ´{ 2Bý±pazp L±pCdü
4?4§« rXBºCd£Bº=2A¼+°2!qKl°× uÏ2 ]y2AqA-NÖzA¼?« m´µÓ +rA¼Kl°×.dal°×A¼2
{2AqA-»NÖzA¼?« m´µÓ .dal°×A¼2 {2!qÖÐ2A¼l°×Bº_b¯2±Āaz2.dq {"p LCd2¢
?«§ zA¼tu¸4r´Bý {-Aÿ¼ zül°×Öia£4Ø2l°ûBa£A¼Öia£4Ø »N=´{BÖi£ ¯s¯ ag¬i £L|+
¯s2N +rK -¯ agBÖi£Bý+« a£A¼ -¯ agü Cd p LCd£» Öia£4Ø24r ÿuT2.d+[
3Cdj 2.d.»¯l°×2# {2?ua¯ agBÖi£Bý+« Öia£4Ø2q+±° paz£¾Á¼t§2qA¼=2A¼+°2!q
£Bº¯C£Ă24CdØ2-»N NH¾´#§l°×2B±Ā?«¯s2!q8A¹;+° a¹$£Bý ¯ĂCdCdsÐ2
JN+« ÅÓ¡®Cd2N-u R®C»´vaÐ2£Bº=2Cd´#§Aü¼ 4rBº_b¯2±Āaz2.£B¹-2Cd´#§Aü¼ 4r
:´{Bº uÏ2¯2±ĀazĀsBº+°+°)a£ ĀAÿ¼l°×Bºp LCd£[A¼4Ùal°×a£[ Ðl°ûBºA¼
¾í.Ö´Õ¯A.£a£A¼ü¢¯C£Ă24CdØ2-2!q 2]£LC¹ ¯³u »N:2+r z<Ø2
uüØ2 4Bº] d 2¢ 3Bº4¾´BºCd A¼4Ùa2] {Bº ' ¯C£Ă24C£Ø[ ±Ā?«2.£H
¯C£Ă24CdØ2 {2!qm´XTd 2¢ {2B»¯A¼ÙùqT?¢A¼aÙùqT?¢ [Õ+« -ag {Cd2N
W ³uL¶ ¢Aÿ¼ :+°Bý A+r .»y¯L+« ¯a£Ø¯s d2A¼4Ùal°× .»y¯Õ2N 3a¹$¢¸
»A2Cd .dayü'a¹$¢¸ u4r[d üql°×2B {2B»T+r {¯2AÿØ¯ d2 .»y¯L+«
¯2Aÿ¹Ø±Ā¯ -»N -2A¼L+ z<Ø2 +°+° ³ua¶ü 3 £?«+« ¯ÿª .£H2.»µa a£Bº
-©Ā£ü¾´2A¼uB»´vLs.¯» +[-2A¼a ¯lªÿ ×° .»a£a W ³uL¶Cd/Áµ» 2Ó +Ā\2.£Bº
TNÿ {2A"qA"
WBº
1a£ [».Ö±Ām´´2 .d2¢TNÿ-» !qqA¼ /A¼u¸K±ĀCd +°a£jK

+Cds +°a£j wa2B» ;+°Bº [ ±Ā´2 .»µBº :£ÅÓ 3 Td2 4as´?u§Bº Ö2#» £H+°
+°a.d+[ µm¯s2¢ .Ö´Õ m±ĀdWyCd2 .»µBº A2C¹ [?« ±Ā´2 ±pCd2N -u|4 m+«2A¼?«
>j¢.»¯Õ±Ā´+a° jl°×'>j¢.»¯Õ´{`Ø+°ajTa4Bº
I-SERVE 36
a£ zBº;+°Bº;+° 2]´[.»At [ÖzA¼ü¾´?u§Bº:2Cd¢\#§[£Bº;+°Bº ]yA[
.ÖBº4?u§Bº-+ 2]´[.ÖBý±p Bº2TNÿ_ü2+rA¼2?ua£"
WBºa£ mĆØd +°24rwa2Bº ¯s {ü+°[´Õ¯s£az;+°?«´[.»At +»£Bý±½a2
wa2Bº N .ÖBº4BºA +»£Bý ±½a2J?«¢ .ÖBº4BºA »£Bý ±½a2=l°× _ü24r
{2N -2A¼ ¸ .»At +»£Bý ±½a2 ¹Bý±paz2N :2Cd mĆØd +°2 4r >d´>dü
+°[´Õ¯2s !q AÿØ¼ ¢-mĆdØ+°2 4r= B+« +°[´Õ2.dl°×2B {TNÿ_u[+°ü.»Ās {=2A¼+°d Ø"
mĆdØ+°24r/´´Xsl°×A¼a+°±pC»-u2?«+°ü.£µ +¹ .dyl°ûA¼aC¹2N4A:2+°=2A¼+
+°ü"
a£ zBº8 2B;|+CBý +«wa2Bº+rdü+r.£az-2A¼¢»+°?«I¯l°×££TmCdB+°?«
I¯+£Bº+L+«.d ¯s£´2Bº[2B+°2BºXdØ4r/2N£TmCdBºI¯l°×´2Bº[2B
Cm|a¾í4r 4a;|+CBý l°×´{?«§wa2Bº´ÅÓ®¢'qAÿ¼2TNÿ_ü2+r+° |a 2?ua"
WBº:+°Bºl°ûBTNÿqA¼=2A¼+°2!qX»£Bý´{`Ø2+Qt ¯s {üAal°×Cd {2?uaz
´{`Ø2-2!q´vaÐ2.»¯l°×+°ajKTmCdBý+« -N¯L4rqA¼£Bý-ÿª 2+¹¯23Cma´2Bº
´{?«§2N-2A¼.»Cd 3´2BºKTmCdBýÖz+°´vaÐ´Ëü2Cd´ÕC» a+°?«+rA¼
a£ zBº¢+°2¢>4mCd¯ÕA¼¤24r {A¼üáÐC£ü+°mC£ül°ûBW2]±pCd£az
-NTNÿ+rA"
WBºa£ -NTNÿ +rA¼¾íW {Bº» ;+° TW§ UT {£Bº3dl°×-u2?«£?«[
W2´ qd#»´[3d;+°[d 2m´+ra2£?«[W2´ q¯ s {2?uBº-2!q3W {BýzÖ +°
´{am´dCd2 ü¸»-TW¯s£az-2C»+rK»|aTNÿ-2#8JqA¼
a£ zBº-dØ+[A»µü¢;+°3.£a2 {2Na£> 2µÓ2´vLs4r-2CdL2]±pC» 2mCdü2C£
.»L´#§´{!q4C2B[+« ;+° ´vü ü-2N2]7LJAÿ¼üÖ2_Bý X´{C£a384
XL\XL\] L+« 8 zÕ§£Bý ÖBº¢¹3 ü»¯s2NA2C¹;+°+°`2¢ zÕ§ÖAÿ¼ 4ra
³Ía£$4r L±pC£Bº:NTNÿ+rA¼2?ua£"
WBºa£ Q2?¢¸TNÿ=+°Bº {2N"3¯2mÁd[3±½aü2C£-2Z+°L2.£a2!q3
-2Z+ra2¢3±½aüÖz+°´{am´d Cd2 {2N84[JAÿ¼ üÖ2_BýmX´Bº2¢ 2mCdüÖz+°
´{a m´d Cd2 {2N3´vü ü;+°Bý ÖBº¢»d Bº2¢84Öz+°´{a m´d Cd2
{2N:2+rTNÿ=+°Bº {2N"
a£ zBº -dØ ' ] L -2µÓ2¢» TNÿ {2Bº .dy 3 84 ´vü A¼2Bº JBý ÖÅ¢®»
=2A¼l°× ÖdØH" :2+¹Bý ÖÅ¢® ÖdØa£A" -+°B» TNÿ ´[ {2N -2?u -+°B» TNÿ
´[.»ps2A»Ö"
WBºa£ ¯L4r3¢]2.d3±½aü84|+´vüA¼2Bº=2N+«.£ya"l°×+°+¹+°+¹
=2N+« ÐqA¼"84¢¯³u>¯ÕA¼¤Ö-2Cda uÏ2;+°?« {2A¼KA[ ü¸-NÖ4ØBÖi Ø+«s[
4as´#§4üA¼[ £a -ÿª 2 ü¸ m4³Õu2.£a -2A¼ q̧ £a A[ .»X+« A¼2Bº :.£ya 3
84Cdl°×¯³u >24r¯2m+°T2]-2CdaÙCd uÏ£[/´Ö\2]£BýÖBº¢A¼2Bº»¯2Õ N
:N84Öz+°´{am´d Cd»4r[ a+°?«+rA¼a£ :+°Bº84Öz+°´{a+ra£[+«
I-SERVE 37
C¹Bº3 zÕ§£Bº.»¯l°×¯Cd ajl°ûB84Öz+°´{a m´d C£[+« ¯³u +ra2.»¯Õ2N
-2A¼ ü¸84´{a+ra£[ zÕ§£BýÖz+°±ĀCd>j´{ùØ[T2]-+°Bº»|aTNÿ8JqA¼
:+°Bº±Āa¨l ×° ül°×] T'a¹$¢¸ l°×84¢¸a£$+r4ü [Õ[4as´!q§µÓ+s«
{2A¼2!q j_N¤ +rA¼84;+°Bý ÖBº¢A¼2Bº Öd Ø#2|+ ü2
´v¸+ff-[ +°[´Õ¯s
{2#2N+rK;++°>2Cd {¢;++°Tµ}Ö-2Cda uÏ2 {2#2A¼['£?«¾¯iĂu4r
4Ls2]2N
/A³ua`l°× l°×+°ül°× £¯ 4as ´!q§ uÏ2 =l°× Q[[ /´Ö\2] ' £Bº
±pE¯µ<£aA24ü³u2Cdl×° ü´#§l×° 2#£a4ma£ül°×µÓmCd {ETmCdE4a´s ! §q
uÏ2=l°× Q[[/´Ö\2]Öz?« A+rdzA¤ü¢4ma£ü£Bº+2# {2B»£a
£a£+°.£u z2A¼4r»4as´#§4ü uÏ24rBýA¼ül°×=l°× Q[[/´Ö\2]´¬¸#a¸¢
waiCdü Ø Ād´{´ü.d¯+¹ Bº2ÖzÖz?«A+r {2B»N
4Býd a2ql°×2B» +ru[4as´#§4ü uÏ2+¹Bý+« '£?«+ {2N+¹Bý l°×dØ24r»
[mA¼q #2 ´¬¸ ´#§¢¸ -+°Bº+°B :2+r T\H {2N :u2?« K 4 [2]´{Bº 84+«
-u2?«Tµ} µÓ+s« {2A¼Bº2¢-¯2ÿª »JqA¼ -azC»3µÓ+«s {2A¹qA¹´V+° .»¯Õ.dAt 2!q
:£ÅÓ ¯ >2¢a£>L+° Ø ¯gqA¼+°+° 28J.»dq z-2A¼ ü¸84+«3µÓ+«s
qA¼[l°ûB 2.Ö´q z±ĀCd+rü2¢-u2?«-ü£# {2A¼[4?«§Ā+rØü {£az4+°
84+« -u2?« µÓ|+s {2A¼[ 2TµÓÐ¯Õ2.d .dy
¯|a84m´µÓ-az±pazCda£Cda£ zBº a+°m´µÓ»µBº
a£ zBº-dØ;+° waiCd¯2 CdĂa 2C£+°§´Bý ´2#´2Bý2.£Bº+¹Cdü+¹µBºl°×´ü
»At +2# {2Bº4r /#§2Bý l°×2ÿª Õ§ l°×L¯Õ +¹¯Õ ´2#2C£ £µÓÖ±paz2N ;+°
a¹$3\C»l°×´ü»d #2-az±p»Nl°×´ü» ¯s=2Cd£ ]y£á£qA¼+rK+¹Cdü+
l°×´ü+ AÿØ¼ ¢£ .»y¯L+«waiCd¯2 CdĂa 2C£´BºÃ+°§ 2C££µÓÖ± paz2N'£µÓ£[+«
+°as= a":NTNÿ+r+° |aT?«"
WBºa£ '£µÓ£[+«+°as»´ËA» C»»´Ëü[-NÿÕ2];+°A» Cd {2?uBº£Bý+« 8
¯ d2¢=+°Bº L¶2.£¢+[[d ü {£az£BºCd´{am´d Cd2C¹Cd[d ü
+r±ĀBº+2# {2?uBº-2A¼.»Cd :N»´Ëü´{am´dCd»+rK a+°?«+rA¼
a£ zBº 4aA»£ »´Ëü -NÿÕ2] {£Bº A» Cd »üJA¼ { waiCd {Bº '
-ü {Bý +°Õ[ 3 A» Cd -u £µÓ2 .»¯s {2!q :+° {B»2 .ÖdØ4üBº" P®
´2Bý2.dl°×2A 2!q3»´Ëz Bº P®£µÓ2.»ĀsB» Ö "±pK3»´ËH=NL2]±pa£BºA 2!q
-N {ül°×T2]´[-u2?«´L¯ÕgCd¢¸82.ÖdØH"
WBºa£ {BºCdTAÿ¼Ø+°sAÿ¼aj2Cd.ÖdØH-u.»¯sCd+°2!q_ü 2CdBÖ BÖi£
]yCd.ÖBº4BºC£B»Ö -[£Bº3¢]2.dlû° BºA¼;++°´{Bº-u2?«3Á¼a£» ¯s2N
JwaiCd+« ]y#§-u ¯s {BºA[4L2]uAÿ¼´Bºl°ûBºA¼£µÓ+«s {2Cd al°û£
´[¯L4rÙ.»µ£qA"-[.d¯+¹£H µÓ+«s+«T2]±paz3Á¼ÖXs´BýC»A[4L2]
A¼¦<´Blº °ûBºA¼
I-SERVE 38
dµÓ+¹TCdĀØ|ag dNA¼¦<2+°a¹ Ø³u2
CdA¼ LCd C¹Ø|ajdz+°s2mĆdØ³ua¹A¼2,, z Øm´¯µ¢¸
=2A¼+| Bº l°ûBºA¼2B -2?u£" £ µÓ+«+s « T2] ±paz A[ 4L2] l°ûB » 8Bº¯s»
{2Bü[ {Ð[d 2¾´!q§#!¬¸C»» CdØ {[>az2.dq+°+°»m´Xa¹(8Bº¯s»
{2BH-Ndz+°s2+rA¼+°+°µm¯s_A¼¤24r.»¯Õ+°Õ T´ËüÖ´{Bº {Bº P® P®
+°Õ.»¯s {2BH-2C»4rKT¯4.Ö2A¼l°ûBºA¼+°+°a£ {BºCd¯0u[+CdA¼¦
0u[+Cd» +ra` [4Ls2.d+¹£H
¯2A¼mCdd z
a£ .Ö´Õ2A» P®.Ö_Cd£+¹l°×¢+°2¢-2A¼al°ûBTNÿ-[A»[-2#£a¹
:N£ÅÓ¡®£ÅÓ¡®.»¯l°×´vaÐ+°ajCd´ÕC» a+°?«+rA¼3/A»tµÓØ2C¹»» zTNÿ-»Á[
m´Ö\¯s£ 2B-[= wai£-»##¸azC» |+JTa¹Aÿ¼2qA¼-u2?« TNÿ[»2+rA¼2
X#§2 ¢+°2¢ Ā Øü2C£ .Ö´{+» TNÿ» :2A+°?« 2S XBºCd£ =2A¼+°2!q
-u2?« q[±p[TNÿ[Tj±Ā´2£ÅÓ¡®.ÖBý±pda+°+°a£ {Ð-u2?« mÿu2X¢
´BýK´{a+ra2 ¢l°×
a£ ´{am´dCd2-2!q8T?¢K {u4r-ag2.»¯+¹£H:Nu4rm4³uÕ 2.d
m´dCd2-2!q+°A¼H+°A[|+ a¹ á¯2A¼ z'+°A¼H+° Bºa+rü
¯2TC¯2A¹ ¯Ă2A¼¦62mNd¯2A¼8 .d

8C£[´{a©Āag¯Øa±Ā`qØÿªØ¦´Ë¢A¼d¦,, z Øm´¯µ¢¸
¯2TCdĂ2A¼ z
¯¯2A¼ z
:2mNd¯2A¼ z-[+°A¼H+° Bºa+rü
=+°BÖi£¯|a=´{BÖi£¯|a;+°Bº;+°´[.»µBº2!q3´[+«Ö+rü£Bý+°Õ {2#2N
m´dCd2 {2#2Nm´dCd2-2!q8T?«" uÏ»2mNdü+°a| j2mNdü:#-#+°A¼ü#»
4AQ[»»
:2mNd¯2A¼ zff-2#£:2mNdü+°A¼üy#2-2!q:§2 ]y#¸

42Cdü»d#2+rA¼4ACd-+´[>L|4##¸:2mNdü+°A¼uH
;+°]mCd+raBº 2]]mCd2ZdH-l°×£Bº+¹2Bý-CdBº8]mCd2Zdü+£B¹
A[+«-4`24r£Bý:2mNdü+°A¼uH-2!q':2mNdü+°A¼H+°l×° Ö+rü;+°+¹L+°
{2A¼ #+¹L+°2!q8T?«"' ¯s {£l°×+r£H'´[£l°×+r£H-»3¢.d» +°A
+¹L+°2!q+°+°+¹L+°-2!q ¯Ă¢+°AH¼ +°Q[»»
¯Õ+° ¯2A¼ zff-2#£

m´´2.d2¢= Býw+i£A»[ ü¸+¹L´{BºCd2N"£l°×´Ëu£ ¯s { ü¸q+°´Ëu£´[ ü¸
¯<2 +°ü4Cd2N -» uÏ2 +°H\C» 3 uÏ2 ü¸ £Bý+« 3 ¯s { JA¼ +¹L+° ´{BºCd2N
m´´2.d2¢-»+° a+rü uÏ£ü {2Bº4rJBý+« '+°`2¢' uÏ2_d#l°× ]y2A¼ #
I-SERVE 39
´Ëu£ ¯s {£l°×-l°ûH¯s2A¼» uÏ2:´{Bº+°H\2A¼ #:N£Býl×° uÏ£¢¸ ;+°
+°A¼H+°-2A¼|+»Q[
¯2TC ¯2A¼2ff-£¯2TC -2!q uÏ z¯2TC ¯2A¼ 2!q

uÏ2¢+°A¼H+°
;+°m+«dÖ+rüm´dCd2A[Ö+rü;+°+¹L+°A[Ö+rü;+° uÏ2:T {2Bý
IaC£az-u {2!q» ] L+« mĆdØ+°Öm+«d 8aBºCd2N'.Ö´{+¹ Bº2¢Ö+«Ö+«
ÖR®.Ö´{l°×£2[>24r-T {2B» a¯ mCd2ÖzA¼# uÏ2Cda £Cd:.dyā Cda £Cdm´d Cd2
Cda£Cd m+«d J?«» µm¯s$Ïü uÏ:.£yām´d Cdm+«dü-[´ÕüĀsa»J?«» ¯2TC
¯Õ+°:2mNd¯2AüKJ?« ´ËHC£[m+«d -K´Õü¯s£
:um´XA[+ ¯2A¼ z-[ ´wa2A¼l°×¾´?u§2!qm´´2.d2¢8´Öi£¯|aA[Öz+°
-¯ü¯Ða´2¯2A¼»=2Cd¢Cd4rÖR®3¢]2]£-[.¹?u¸¯2A¼» {2Np LCd2
{.¹#¯2A¼2 {2BºA¼+°+°m´XĀAÿ¼l°×Bºp LCd£[ NH'¯2A[3mµÓaz2.£H
' #¯2§ +r #2+¹¯» »K á¸ ¾´?u§+«+° ´ËH C£ü+r£ü£'¯2A¼» +r£H
±Āa+«+° ´ËHC£ü+r£ü£'¯2A¼»+r£H+°+°´{a+ra2-»A[Öz+° üa´2
'¯2A¼» p LCd2Q[+«á Ta¹Nÿ
+°+°a£ {Ðp LCd£[´LCdØO2]A»³Í[+«3Aÿ¼ü£ØAÿ¼üql°×2B.d¯+¹
-uA»³Í [¯L4rÙ¾´#§+[:+°K]C£s[3CdjCdCÐsd 2JA¼8+rm42.ÖazØ:´{Bº {Ð.Öd Ø ü¯Õ
´{am´dCd2:A»
m´´2.d2¢=´{BÖi£¯|a´[=2Cdu4r.» ¯s´ËHCd2-2Cdu4r {2#2NA[+«Xa4
qA¼_³u¯XA» Cdül°×4a dØBº2!q=?u¸-dØBº"Cdm´d Cd_ü2 q¸-dØBº;+r+°
UT:2mA¼BºdØBº2!q=?u¸ -dØBº"Cdm´dCd_ü2 q̧ -dØBº +°ÅÓ®=A¼a42B
+°[´Õ2.» m´´2.£» .dBº +2Cd 2N +| ü2 zÕ§£ÅÓ¡¸4r UTCd2 m±Āa2Dÿ2] 3 UTCd2¢»
+¹?µÓÐaü {Cd£a -u2?«£ÅÓ¡® =2Cd +°§´Bý 3¢]Āsa¹ ´[ .»Āsa¹ -ag2 .»¯+¹ Q[+«
Dÿ24r+2Cd 2N+¹?µÓÐaü4r´{?«§3¯s2C£Cd4q¯+[] L+« zÕ§£ÅÓ¡®4r aCd£a
JÅh®2Cd p L±pCdü4r {2#£a¹.d¯+¹Q[_?«§ ´{am´dCd2=2Cd z<ØÖ-ag2
.»¯+¹
a£ :+°´{am´dCd2´ËH2.»Ia-ag2+r Bº2+¹¯2A[ L2CdTµ}¸ ` .»Ās
T
µm¯sC¹4aCdµhi y ¯ÐCdµ}yXmX¯ÕA¼¤d¦,
¯aÐmCd´{a©Āag¯ØAÖi ¯Ø+°A.d,, z Øm´¯µ¢¸
´{am´dCd2;+°´{BºµmĀsü ü¸´ËH¯s2N a+°´{Bº4a {ü-m4³u _ü2 ü¸´ËH¯2s N
+[Āa¸ -N¯Ðd24r» ´ËH¯s2N:uA[m´ Xs Bºa+rü4r {2#2NAÖi 2-»
A[+«´ËHCd» qA¼
;+°´{Bº {Bý ]Cds2.ÖBº´üJN+« m´»W¯s {2#2N-´{Bºµm¯s uÏ2 ]y
-BºÃ´BºCd {2#2N£Bº.dA¼ {+µmĀsü¢[£+rØü4asCÖ.dy+[CdA¼aÿuØĀü ü¸
a£¢»+°©Ā§üm4³uÕ 2.d+[´?«§_ü 2C£Cd ¯Ă 2] aÙ2¢+«mX´{+2?uBº
I-SERVE 40
µmĀsü ü¸´{am´dCd2´ËH2.»Ia:A»
µmĀsü¢-»+° Tdü2?uaz£?«¢8N/Cds Ö8NKl°×T+«H-l°ûüÖ
Kl°×ü+rØ[ĀNÿ2.dl°×»2A¼l°×8N¯üÖi aÙÖ'+«#l°×ü¢Nÿ2.»£|a4a {ü£a
.Ö´Õ#¸Km´dCd2Ā\ ¯s´ËHCd2CdÐa4r L2Cd´{Õ§4rüDÿ¯s2N´{a+ra24a {üAÐa£
´ËH2.» TAÿ2:A»
µmĀsü 4a {ü =[ .Ö´Õ£ .Ö´Õ2N .Ö´Õ#§ +°§´Bý 3.dL2.d ü¯Õ£BýT »Ð
ÖÐ2Cd .da4rÙ ´[.» ¯s´ËHCd2-2Cd .da4rÙ ¯s2N´{a+ra2¯Ðd24r´ËH2.» TAÿ2
:A»
a£ »K´{a+ra£»Tj£l°×+r ü¯Õ´ËHC£ü±Â2A-2C»4rKTNÿ_ü2 ü¸
»;+°?«l°ûB±Â2A¼qA¼
TNÿ-»N)Aa #
6C»¢+°2¢TNÿ-» #=2A¼l°×´{?«§2N"-[-Bº4C£»Ö"
AÖi µÐ¯£ mCd2A¼¦0q ´ü _N¤,, z Øm´¯µ¢¸
42BÖ_ü2q[ ül°×A¼¦0uü ]yJA¼´Bý´{Bº£L+« { Xl°ûB±pCd
{2#2N-u2?« C»H+° ü)Aay#2+¹¯2TNÿ -» #´{?«§2N-2C» 4rKTNÿ
-»N¯CdØ ¯s {+rA¼
a£ {ü Cd -a£gü 3Á¼ü l°ûB C£ z .» ¯ ´ü ü¸ » C£ z
CÖ.d yl°×2#£a-u2?«´Õ]y´ü.»d ?u[+«l°ûB´{am´d Cd2.»Āsa -u2?«m´d C£[
/jCds .»§ -2?uaA[±½a2-K´{a m´d Cd2-K´Õü l°ûBºA¼¯>Ā24CØd 2
µmĀsuÿ Ø¯2T»+° N¤J?«¯³u +ra2C¹.» ¯m´d Cd»´{am´d Cd2-£H-A»¯Cd Hā C£ü[¯2s N
4a ¯ .»¯s µmĀsAÿ¼Ød2.»¯Õ+Qt uÏ2¾á4Cd {2#2N.dN» ±Āa¨£ü-ÿuØ¯2
.»¯ s +Qt uÏ2:2+r¾á4Cd2N uÏ2¾´L|4+Qt´{am´d Cd2¾á4Cd2N´{am´d Cd2
¾´L\+Qt´ËHCd2¾á4Cd2Na£ JÐ´{a+ra£»3mµÓaz2.d
a£ +2Cd 2N-KAÖi ».d¯+2#2N-KTNÿm´+ra»BºĀsaz-[£N¯s
{2?ua-u2?«£ÅÓ¡®AÖi£[Tj[´{¢A¼+«C»u {2Bº3´[£a.»da4A'
AÖi £A¼.» ¯£L+« 8´v>ü´{Āa£ü-©Ā£ü:»J-+°|a¸A¼£ÅÓ®+«-KAÖi »
.d¯l°×2#2N´{`Ø¢+rüKAÖi »:¯s2N-u-[£ÅÓ¡®¹a ¯+[l°ûay2?ua£"8
>´ÖCd´Ö .»¯s» {2?ua.» ¯N:2+r¯L4r.ÖdØ dØ-2!qAÖi 2-2?ua+rK
Ja>´ Cd´ =2C¹+2Cd.»Āsa+°A£L+«3 2mCd2AÖi »/Á»W2]2A"= B¹
;+° 4a {-»£BºCdA¼ Bºü£ü+° ÖzA¼¬iT+°NH2.»m´d Cd2.Öd Ø_?«§ +°AJBý+« 3
/Á»µÓ2 ]y2N34a {Öz+°´{am´dCd2 ü¸Cd 2mCd2±Â2N:NAÖi 2 q̧ ]y2A¼[
£Bºl°×£Bº2!q-A»TCÖHT"
I-SERVE 41
¢+°2¢=+°BÖi£;+°´[>L\2A¼2!q= B¹;+°Bý+«- d£¢¸.dü2+°H\3.dü2 ü¸
´[>a4Cd2N ;+° WH+« ´+°£Cd2 ]y2A¼+¹Ja.Ö ´ AÖi 2 ]y£Bý Wuü.Ö+«
¾´BºCd2A" +r_?«§ =[ a+rü4r .d¯Õ£ AÖi 2 -»N =+°B mĆØd +°2 4r +°[´Õ2.dB2º qA¼
µmĀsü¢=+°BqA¼-2A¼ ü¸AÖi »Nq»qA¼[4?«§4r.Ö´ .dy
TNÿ-»N+°a£s"ĀAÿ¼ "
a£ AÖi 2 {2A¼»£ÅÓ® AÖi » ´[ .»¯s2A¼»£ÅÓ® a+° Td 2 3¢]2.£H
£a.Ö ÁÖi 23´[+« +°as4r´[.»ps2A"ĀAÿ¼24r´[.»ps2A":»J+rl°×2BA¼a24r
{2Bý ´[.»ps2A">L|4´[+« +°as =A¼a42B+°[´Õ¯s£Bº+°+° »|a= a¹AÖi »£Bº
+°as4r {£Bº#2¯__+rA¼
±pK'AÖi »'m+«dl°×ĀAÿ¼ 2?ua£"ĀAÿ¼2+°as+« ¢_Bý {2#2NJa.Ö ´
AÖi 2-?u¸ {2BºA¼+°A:»J+rA¼AÖi 2TBý4r {2A¼2?ua£"+°as£Bý ĀAÿ¼2JLA¼tL ü¸
>[j2.»m+«d ' BºmĆØd +°24r+°[´Õ¯s2Bº24rJ?«C¹8J¯2_2Aÿ¼2q[AÖi£[+°H2.dBº2
=2A¼l°×" Øag2+°A¼-2A¼ ü¸C£L+°24r.d¯l°×£¯|aAÖi »A[+°H2.dBº2±Âa±Ā#
a£ zBº 4aA»£ :A¼ta TAØagü ;|+ 4a { A¼4Ùa .dA¼ {Cd£a :A¼ta CÖHÖi£Å}®
2]£Å}®4a {+« :A¼ta+r ü¯Õ£Å}®+rK;+°Bý+« µm¯s2u4r´BºCd2N;+°Bý+« -2Cd4r
´#A§ ¼-K¯ 24r {2Býl°ûBµm¯s2´#§#2¢C»B+°[´Õps2N+°+°A[+«8A¹+ra`2
.Ö±ĀH+°A3+ra`»AÖi [£aÿuT¯s£|aÖ"-u=2A¼l°×-+¹a£A¼
WBºa£ -K¯ 24r» /£az.dA¼ { mCd2¯ 24ra£qA¼Q[+« +ra`2
+« -ag2+r Bº2qA¼-u2#´{Bº8A¹;+° +raù[+°ü.»¯Õ .Ö´{Cd£ {8T#dØ
-2!qAÖi »+ra`2;+°?« {2N-N;+°Bý+« -l°ûH2]2Nwa2Bº £Bý+« -l°ûH2.dqA¼
-[-2C»+rA¼CÖHd[A[[+°H2.»#´{Bºdz+«sdz+°s24r+°H2.£H´vaÐ2.»¯l°×+°aj
¯L4rqA¼+°+°£Bý+« TA¼Ø¯L4rqA¼-[.ÖDC»3 #dz+«sdz+°s24r {2#2N=2A¼+°2!q
´vaÐ+°aj-_B»## 2?« '+ra`2;+r+° ¯ d2¢;+r+° mÁ»µÓ2¢ {2Bý2N3
{A» 2:+°Bº+ra`24r+°ü.»¯s£2Q[+«µm¯sm´ ` {2N
AÖi £A¼üQ[ Nq¯ÕAÖi£[+ra`24r+°H¯s£a3AÖi 2=+°Bº {2N"=´{Bº
{2N"A[+« 8µm¯sm´ `2 {2N"-[-Bý\C» £LA¼4Ùa ¯ Aÿ2qA¼+°+° {Ð
.Ö´Õ/A³ua`¢+raù[+°H2.dBº2+¹¯2AÖi£[I¯l°×a£ Bº2-ag³Àu2
a£ a¹Td 2l°ûB {2N;+° »ÅÓ AÖi 2 {2A¼» -l°×2A23AÖi »ÖzA¼?«
TAØLg+« ¯³u+ra2.»ps2A¼l°×2A2¢+°2¢¯³u+ra2.» ¯£Bý+«¯³u+ra2±Â2A»£Bý+«8AÖi£
¯2_2Aÿ¼2 {2BH+°A
:+°Bº¯³u+ra2±Â2A»£BºTAØLgJBº asBº-2!qJBý+«;+°3+ra2 {2N£ÅÓ¡®
.Ö ´TNÿ - as2-2!q 3+ra2q[N3+rµÓ2u2?«N3+ra24ü ¯s {ü+3+ra2q[
¯s {ü+ Aÿ¼Ø¢¯2_2Aÿ¼2=ul°×A¼aCd2N"3+rµÓ2= L.»CÖi£8´Öi£.»az2.d4üA"
I-SERVE 42
+°+°K {.Ö ÁÖi 2= L+ 8a+°Ö¯³u+ra24rK-´+ra24rK.» ¯- +rµÓ» qA¼
-u2?«AÖi 2 {2!q82"q+°±pC»82"qA¼[.Ö´Bº» 2]N+°A¼+°+°AÖi »Nq»qA¼
+2Cd 2N uCd+rü.d¯ÕKl°×AÖi£l°ûü2u4r {2NKl°×8ÅÓ¡®3dza£td2
{2N-[.Ö_C£a33dza£td2AÖi 2 q̧-»Ø##¸azC»£BýCdüL|+¯Õ££Bº8ÅÓ¡®
m_X|+ {2BH-u= BÖi£_X+«C» AÖi 2 {2A¼[ 2 j .dy
a£ :2CÖ2A¼l°×"'TµÐTmCd ³uL¶[.dBºm_³ujL¶C£Ð[¯Ðd24rĀNÿ2.£BºAÖi 2 ü¸
ĀNÿ2.£B"+rA»Xa4q[Cd´{am´dCd2 ü¸ĀNÿ2.£Bº'dAÖi£¯ü¬|+.»d Bº
¢?« £ÅÓ®2 +2Cd 2NT:£ÅÓ 3+rµÓ4 2.»¯s£2 :u2?« µÓl°×süK AÖi 2 ü¸
l°× ]y´BÃd"£?«+¹¯2=¹¯2 CdĂa£ü4?«§ +°Õ.»µ23+°Õ ´ËHCd24r:£ÅÓ '
TA¼Øü .£yaz:u=[/A³ua`¬i£.Ö´ .dy
a£ =2Bý±paz»a z+°¢-az£+2CdµÓ+«s {2A»Ö4rK'AÖi »A2?¢¸8J
µÓ+s« qA¼
¯+ü° +ra`+raØT LC2d
[>T+°ü µA¼´+H° Cd ,
CdÐ ´+°Ø³ÕuAÖi ¯jd2
mµÓdµÓ¡ÿuµÓd ±½a zCds z,, z Øm´¯µ¢¸
a£ 'AÖi £[+«+ra`2qA¼+raØ2qA¼:N|+ ü2+2A¼L7³u ü¸´{?«§2N-2A¼.»Cd
|+ ü2µÓ£Ø+raÖ'AÖi£[/ ´+°.»¯Õ)µÓ¡ÿuµÓd 2]3µÓd ü+°ü£B/Cds Ö
´{am´dC£[ {Ð3mµÓd 2.d-[.Ö´Õ W ³uL¶+2.Ö27´ÕL´Àüyl°×£Bº
TNÿ3+rµÓ2 2?«N
Ö2#» a£ zBº4BºÃa£az 2?«m´µÓ»µBº

4aA»£;+°Ā|aÖJaAÖi »N-¯üq»qA¼2#£a a¹ĀL [Õ±ĀCd>j¢¸

.»¯l°×+°aj ´|aAÖi 2-2#£a:´{BºJaAÖi 2/2A¼[;´{l°×?u¸"qA¼[.Ö´Õ?u¸"
-Q4r+°4aA»£JL2A+°.Ö_Cd´vaÐ>j+°aj:´?«+°aj;+¹ĀLá¯aTa¹Aÿ¼ü4r
{2?ud[.Ö±Āa ±Â!q§ÅÓ®u4r+#§l°×2?ud[ .Ö±Āa+rK '>j¢' [Õ+« +°H4|
-Dÿa.dü 3+r2+°ü ÖzA¼üaz K £Bý ´vaÐ>j _!q§ Āsaz -u2#´{Bº ´vaÐ +°aj
m´¯sCd +°ajTa¹Aÿ¼ü4r {2Bº#2=u¯2ÿªT¯s2N"

+[ ¯2A¼a£bāü¢ {Bý ´vaÐ+°aj m´¯sCd +°aj wa2Bº ;+°A[++°?« -l°ûü24r

{2?ud[ Ja .Ö±Āa ´vaÐ+°aj _?«§ £Bý ¯Ðÿu£ü -Dÿa .dü 8aBºC£d» #
Ja ;´{l°×2#£a3 ¯Ðÿu£ü _?«§ £B >j¢ Bº¯s£Bº #:u ;´{l°×2!q
£Bý£ÅÓ'>j¢.» ¯+°aj üKl°ûB´vaÐ>j+°aj ül°×´ËH Cd24r.»¯s£Bº[;´{+!¬¸2N
-u-azC» {Bý+«¯ÐCd2mCd »N8 z#¸"ĀÐCd2mCdØ»q[£Bý+« {Ð´{am´dCd2
.ÖazØ´{am´dCd2.ÖazØ-[.Ö´Õm´Ö>28T?«"
I-SERVE 43

-Q4r+°4aA»£¢+°2¢¾Á¼tü Ø ³Ía2¢AÖi »N {2A¼[;+°m´¯ÕN¤ {2NJa

A[-2Z+°LĀsa£"-2Z+°L2.£a£"C»Hy[a¶4r;+° #.Ö´2Bý
-['TAÿ2¼ 4ra£ zBº[4QÙ ¯Õ-Bý|4#´?«+« W ³uL¶l°ûB-2Cd[a¶4r»¯ Aÿ2
.Ö±ĀBº
WBº a£ 3+rµÓ2 =u {2A¼2!q »Ð2 .Ö_C£ {" Kü24r {2N -2?u { 3+rµÓ2
Kü24r {2A¼2!q3+rµÓ28A¼£;+° ¯s£"+rA»+r+°±pC»Kü24r {2A¼[=u-£ {"=u
-£ 2!q¢+°2¢-2A¼aĀ ØA¼Õ§C¹.dĀsa-2Cd ¢Cd4r´LMH2.da 3Ā Ø
A¼Õ§C¹3+rµÓ2Kü24r {2N-2?ua {Ðl°ûB-u2?« Ā ØA¼Õ§» ´#§+[3+rµÓ2
Kü24r {2N -»Ās { 4?«§4r [4ÙQ ¯s 3+rµÓ2 -»N -¯ü q» qA¼2B -N µÓØ ¯s {
»´ËüÖzA¼üaz£?«zÖ +°+r2X¯2m+°T2.dB2º ü¸A¼a24r8A¹Kü+r2X l°×+°[´Õ¯ 2s N
-NA¼a24r+°[´Õps2N+°+°3a243+rµ[A» -[ÿuT¯s {2?u2á ag2¢ mCd2
3+rµ[+« a´2 qA¼ a24 qA¼ -2?u { :´{Bº 3+rµÓ2 Kü24r {2A¼[ -Q »Ð
3+rµ[+«8a´ qA¼Q»Ð
a£ -u|4»AÖi 24L2] ?u¸B£¯ÕA¤2Cd2¢AÖi »N3+rµÓ2 2?«N
AÖi +rµÓa´2³Õu
+°a¹X+°a¹X.d,, z Øm´¯µ¢¸
AÖi »N ¢+°2¢ = L+ 8T .Öd ØA¼ .Öd Øl°×2B {2BºA¼ :A»T#2?u£"
T»+°A¼Õ§C¹ .d¯Õ´{Bº 8J .Öd ØA¼ T»+a° ³ÕuCdÖ A¼Õ§C¹ .d¯Õ´{Bº .»¯s2N ¢+°2¢
AÖi 2 {2A¼» ¾Á¼tü8 [.Ö_Cd£a"= Býw+i£;+°Bý+« -+¹[uÿªÖ-+¹[§Ö
>L\C»A[+« '¢+°2¢8 +raùK+°[¾´#§q+° :2+r¢´H+« ±paz ÖCd l°×Cd£a-u
ÖC+d 4° r£ÅÓ®+«JBý´vaÐ>j¢>L\+°ajüJA¼4 [2´{ ]y2N-´{Bº
)³uÄJBº´Ëu£
´vaÐ+°aj ü¸:£ÅÓ:u2?«´ËHC£[±Â2ABºa£ff-[m4³uÕ ¯s£am4³Õu2]3´vaÐ+°aj+«AÖi 2
-[ á¾´BºCd£a+°+°´{a£+°Cd+°ajAÖi 2-»Tá£ØdÁqCd´ÕC»»|a»|a+rA¼:+°
±pC»AÖi £[m´µ2Ó ¯Õ¯ s -+°Bº+° Bº+2A¼a ¾Á¼üt .Ö´Õ £+rØü+°[´ÕĀsaz- Kl°ûBAÖi £A¼ü
)A|ay2A¼l°×.Ö´Õ #üCd´ÕC»[>24r[wai¶ #ü+r {a£ :A»£[µÓyd2
TNÿ[2A¼=2A¼l°×"
a£ zBº4aA»£-u-azC»´{a£+°Cd+°ajAÖi »Tá£ØdÁq-2#£a+°A-2!q
AÖi 2 {2A¼[Ja;´{l°×!q§+°A L:2A+°?«2]AÖi£[X?«§±p¯s£wa2A¼l°×"
WBºa£ 2] #-Bý4r {T´vaÐ+°|ajTNÿ-[.Ö±Ā+°aj-2!q8T?«"´»
+°A¼ ´[ -2!q 8T?«" :2A+° .Ö±Ā» ¯2A¼mCdd [ £?«¢ :2mNd¯2A¼» ´[ A[
Ö+rü ¯2A¼ z¯2TC¯2A¼ z-»wa2Bº¯2Aü {2?ud[.Ö±ĀTµ}¸`+¹¯2'
wa2Bý2?«[TBºQ¯Õ .Ö±Ā+rK[ u[+« 'wa2Bºl°ûB ¯Ă¢[u4rq +°+°:2mNd
I-SERVE 44
¯2A[+« Ö+° {2B»N ¯Ă Q[ a¹ a+°24r .ÖDC» +°ajl°× Ö+° {2B»N ¯Ă L
¯Ă2!q 8T?«"
Cdj¹l°×aCd3CdjKÐĀØTX-[»A¼2.Ö_C¹2Ná CdjÖz+°T as» ¯Ă-[
Q[ÿu 2T as 2!q"mÿu2X ü¸ C£Bº.d¯Õ ±Ā z-l°×2?u»-u2?« .¹#¸ mÿu2X ü¸
´{?«§ ¯s {[T as [-2?ua+r4rT asTAÿ2¢´{?«§ ¯s {üKl°ûB-¯CdØ ¯s {q
- {C£az-2!qq[ ¯s {q- {C£az±Ā »mÿu2X+°ü4rü2!q¯CØd ÖC£Bº;+°?« {2BH
-u|4 ¯Ă-»T as2;+°?«´{?u§ü2!qA[+«3AÿaÖ¯CØd Áag2;+°?« {2BHá Cdj
;+°!q ¯CØd ¯s {[>24r { ¯s {á Cdj;+°!qá CdjJN2]T as24r ¯Ă
]y2N ¯ĂÖz+°´Lù 24r+°aj ]y2N+°aj»AÖi z-2#£ z:´{Bº {Ð.Ö´{
'AÖi »N¯CØd ¯s£"-¯CØd ¯s£"[>24r { ¯s£"q[ ¯s£"»|a.Ö Á» z2N"
+°ajl°ûBT as»+°+°-Nq[ ¯s»-2A¼|+AÖi 2q»qA¼[»4?«§4r.Ö_Cd£
C£Bº.d¯Õ±Ā [mÿªT2].¹#[>24r¯CdØ ¯sN» "C£B»3C£Bº»£Bºmÿu2X
A¼µÓ ¢ ±Ā [ ´Õü¯s £Bº -u|4 [>24r {N á C»j 3 á Cdj» mÿu2XA¼µÓ¢ {
U {Bº ¯ĂK+°ajKAÖi K á¸¾´?«§´Õü¯s£Bº±Ā z-+[-a]#¸4r'+°aj
' ¯Ă.d¯Õ£?«+« ¢_Bý {Bº8»¹´ü.»¯s {2?uBº´ü.»¯Õ+Qt
´ËHC£ü±Â2A¼Cd {2?uBº´ü.»d +°±pC»´ËHC£ü±Â2A¼Bº-2A¼|+»¯CdāHC£ü+¹¯2
¯C£a£Øü.»d [.Ö´{Cd£Q[» ´{a+ra K´{am´dCd K´Õü¯s£
U {ül°×+2CdĀÐCd2mCdØ2 {2N
a£ zBº4aA»£Ja.Ö´Õm´+ra24r» »mÿu2X¢+« ¢Öi ' ¯ĂÖz+°Ö³u2¢

´BÃ =[ >jü4r¹ 3 ¯Ăl°× ¢_Bý +°ajü .»¯+2# ¯s£ -2!q » ´vLs4r
¯ĂÖz+°ĀÐQÿ2¢ {!q¸4A»á£QÿB»k4AQB»k4A' ¯Ă¢ {´vaÐ
£¯ü=?u¸3Bý ¯s-?u¸3Bº ü¯Õ£B»k4A:+°'>j¢£l°×ĀÐCd2mCdØ2=+°Bº {2#2N"
-u2#´BºJa´#§+[´{a+ra2.ÖazØ´{a+ra2.ÖazØ-[m±Ā`2I ¯s»»T
.»d 4ü"
WBº a£ ;+° a³uĀØ[ {Ð ´#§+¹q+° ±pCd£ { .Ö´{C£ T ´vaÐ>j ü¸ '
>j¢+[´ËHC£üKl°× Āsaz3´ËHC£üJA¼ Kl°×ĀÐCd2mCdØ2qA¼ -azC» 3´ËH C£ü
+rl°×2Ba£¢»>j¢ {Ð8´ËHC£ü-ÿªT2.£ü[-l°×2#£¹-u2?«´ËHC£ül°×
-l°ûüÖ+°aj.» ¯2A¼l°×'>j¢Kl°×ĀÐCd2mCdØ2 {2N:A» µm¯sa³u¯Ø2+°+°8
{Bº l°ûB ¯Cdaj .»d?u[+« £l°× ĀÐCd2mCdØ2 qA¼ -+¹l°ûBºA¼ :´{Bº .» ¯ ¯Cdaj
:´{B» ´ËHCd2:£Ðü2!q l°×A¼a+° ±p .dyQ[+« KÖ+°?« ±Ā´´Ëü2-BºÃ´Bº .dy-2C» 4rK
a£¢»¯Cd āHCd2+¹¯2:£ÅÓ {Ð¯Cdaj.»d?u[+«Kl°×ĀÐCd2mCdØ2q+°±p #2-» #
qA¼
I-SERVE 45
a£ K Ø+«s4Cd Td2A¼4ÙL+« ¯s {Ð 2]l°×#2_2¢ ´{?u§ {TAØ 2Cdü
l°×#2_2¢´{?u§ {Aÿ¼ 2Cdül°×#2_2¢´{?u§ {Q[[_?«§KÖz+°´vaÐ+°aj 2]´ü
.»d ?u[+« -l°ûü24r {2A¼[-ag2.»¯+¹£HKÖz+°´vaÐ>j£¯ül°ûB-2!qK
´vaÐ>j+°aj ü¸K ¯Ă¢8aBý-Dÿa.dül°ûB¯Cd aj|+-l°ûü24r {£d[ 2
7³Õu2.£H-u2?«´vaÐ+°ajA¼§´ËHC£ü|+-BºÃ´BºCd2N+rK¯CdāHC£ül°×-BºÃ´BºA¼:u2?«
-l°ûü>j¢ {´{Bºl°ûB¯Cd ajü.»d?u[+«ĀÐCd2mCdØ2qA¼-»¯ÕA¤2Cd2.Ö´Õ#¸azC»
'+°ajü.Öd ØH3+°ajü.ÖdØH-[.Ö ´+°ajm_³ujµm¯s2 {2B»-A¼2C£ ØagÖ±pCd2N
-2A¼|+:2A+°a£¢»>jü´Ëü2+¹¯2'>j¢+°aj.» ¯ĀÐCd2mCdØ2Kl°× {2#2A¼[
.Ö±Ā
K ´vaÐ >j £¯2C£ ¯Cdajül°× -l°ûü24r {2A¼[ m4³Õu2.£2 4A -[ :³u
.»Cd ü zBº.d+[l°ûay2!qa£¢»>j¢¯Cd āHC£ü Āsd":2?¢¸-K {£az;2?¢¸
)´Õ+r {2N-az£-2 2Bº+¹l°×2Bl°ûay2!q3+°HIaCd2A"-u|4Kl°×-l°ûü
´vaÐ£¯ {£¯|a/Cds ´{am´dCd2.» ¯Ia ü¯Õ2A» -[.Ö±Ā
A¼a£Ð¯ü3´Bº Öu"
a£ :+°KTd2 Nq¯ÕĀ ØTd [+« ¯s´vaÐ>j£¯ü-2!q´vaÐ>j
¯2Āa£ü-2!q ´vaÐ+°aj ü¸ '>j¢ ¯Ă¢+°H|4ÿu£üwa2Bºa+rü4r {2?uaz
µÓ¡ÿª£¯-µÓ¡ÿª£¯;+°»ÅÓKl°×µÓ¡ÿª£¯q£a¯CdÐ24r¯2m+°T2] ¯s {ÐCdÐa4r
Ö+r[.»a+¹4ü4C£ {;+°»ÅÓ-µÓ¡ÿª£¯qKl°×¯2m+°T2] ¯s -T[¯2Āa_2Aÿ¼ ¢+«
-Nÿ+°24rC¹¯s {2!q£?«[ {Ð_uC£a24r>az2.£HA[+¹¯»K {'>j¢ 2]
£¯ü¯2±Āaz2.d+¹£H 2]+°ajü.ÖdØH
-A»T#2B" Ö+rü >j2] £a¯CdÐ24r ]y´BºCd A¼¯Ă2Āa£ü :´{Bº »
A¼t2!q -4C£d" :´?« £ m´dC£ül°× o24C£d" -2?u»Ö " :+°Bº ;+° a³u¯Ø2
{2N 8T#2!q ´vaÐ ¯2Āa£üK TCds £ü 2?«T TCds £ü £C£ a`2 -l°ûH ¯s»
Özüw+CdsC£az -u|4 TCds£ü 2?« K ´vaÐ>j A¼¯Ă2Āa£ü '>j¢ Kl°× £a¯C Ðd 24r
]y££?«+«-l°ûüÖ£C£ a`2+°ü¯Õ ¯s»-T+raØa´24rÖzüw+Cd4s ü {/A³ua`l°×
;+°B+ý « ´vaÐ¯2Āa2 ü¸A24Cd 2.» ¯m´ Xs {2A¼+¹¯2Āaa ´Ö 3m´ Xs+raØa´2¢+«
a££ü2!q£Bý+« A¼ĀĂ24CdØ2-» £C£ a`2+°H¯Õ a££H-u2?« A¼aĀ24CØd 2£Bý+«
Aa+°±pC»£Bý+« .ÖBº¯2Āa2 {£.ÖBº´[>a4A¼
-2A¼.»Cd = BÖi £;+°Bº Cdl°×A¼¯Ă2Āa£ü£a¯C Ðd 24r´vaÐ>j2]¯2m+°T2.£d[
4as´#4§ H \C»£BºCd+°`»¯C£Ă24CdØ2.Öd ØH¯.£yāmĀsü-ÿªØ¯Õ2.£H-u[a2Cda24r
NH ¾´#§l×° 2B .» ¯s ¢´ü {2B» A¼¯Ă2Āa£ü» TCds£ü m+° m+° 24r =2Bý±paz ] L+«
C£üCd´+«2A¼ L±pC£az-u L±pdzCda£Cd:+° P® .ÖBº£C£ a`2+°ü¯Õ
]y£l°ûB-TÖzüw+Cds {
I-SERVE 46
+r_?«§a£ »>£j2Cda¯2Āa£ül°×u[¯iÖ ´Bý {£»¬24N4üKl°×-+°|a¸A¼
:u2?«¬24 ü¸;+°m´ A¼2 {2N'¬24 {£Bº.d #Cd2¢´B±ý paz'>j¢ 2]
¯2Āa£ü+¹¯2+°Õ .ÖdØBº-2A¼ ü¸)a£ {Ð-u2?« ¬24¢´Bº+° A¼Bÿº ]Cds2C¹
2]m´d Cd2.ÖazØ
-2Cda£ØTBý´¯Õ s £Bº .£y"
:2Cd.day>L4r+°a£ zBº a¹¯2A»³Í[_d#¾´?u§Bº

a£ zBº-N+rA¼4aA»£_³uAa`Ø+¹´[Cd s¢
Ö ¯ÕX§
p2Cda¦
d2 ¹»A¼
Ö ¹2Cda¹d dX-[ {2N
-2!q£ ¯¢»m ál°×BÖi.»Cd´{aB+°Bº {£Bº£Bº ¯Ă+°2!q¯+°jÖ£Bº
£Býk ¯Ăl°ûB4as´# § uüa-u2?«m´_üBÖim´ uÏCdjB+°Bº£ ¯¢ {2Bý
Bý´Õ¯s£Bº[»A¼2.Ö_Cd {2!q¢+°2¢[´2BýCdü£B»k AÖi 2-[´Õü¯s {2!qJa
AÖi »qA¼±Â j2?u|a ?«"-2Cdm´_üBÖim´ uÏCdjBº£ ¯Ăl°×l°ûBCÖHdl°×2BA[¢»
X»¯ÕA[C¹üo j3Bý2]#¸3Bý¯s {2!q:+°»»T.»d4ü"-u2?«´#§+[
{Ð:u.ÖazØ-u.ÖazØ-[µ¯Õ ¯s/´Ö428 z2N"
WBºa£ {Ð.Ö´Õ»A¼ÿu4r[-2Cda£ØTmu³uj`2-2?uaA2?¢¸ {Ð.Ö´Õ
m´ uÏ ´{aBºK ¯Ă¢ mCd»X »¯l°×[l°ûay£Bº[.Ö´qA¼ÿªT¢´ü {2Bý
ÿªT+« CÖHda£l°×2B {2Bý3ÿªT» Cdl°×µÓVa24r¯ÀÐ+°L2]3ÿª T[Cd» [dT¯s
{2?uBºK-u|4´2.dÿªC£ü[?«K4B:A» m´+ra24r[dT¯s {2?uBºK-2C» 4r+°K
m±Ā`2¢ K :2mNdü¢ l°ûB £B» -2CdaÙCdBÖi {2Bý £?«[ [dT¯s {2?uBºK
.Ö±Āa K A»³u2¢ K :2mNdü¢ K ¯Ă¢ K m±Ā`2¢ -[?«¢
-4Cd24r £Ø´Õ2] {£Bº { »Ð£" K+°2!q »|a = wai£ {£a£" K¢ {Ð 4r+° »|a
= wai£ {-ÿª 2Kl°×2A"
a£ zBº£+°u2?«-ÿª 2qA¼2Bý£¢»+rl°×2B»|a= wai£ {£a2!q;´{+¹_N¤
+rA¼-azC» mCd2»A2¼ .Ö_Cd2!q+rA¼[=u-4ü2"
WBº {Ð ' m´µÓ »Ās [ £l°× CÖü¯dØ T .Ö_C£ {Ð .Ö´Õ -2Cda£ØT
mu³uj`»3m´ uÏ´{aBº-[?«K[dT¯sK¢» {£Bº[¾Á¼t ´?§ .Ö´Õ.Ö´Õ] L+«
8 2?¢2A¼2!q
£¹ØC¹¯ÕsmA¼©Ā§£¹ØC¹¯Õsmµ¢C£
£¹ØC¹¯Õs 2C££¹ØC¹¯ÕT uÏC£,,-2?¢2N
-2!q K¢ {2Bý .d ¯£Bº K¢ {2Bý -ÿªT2.»£Bº ;+°B» 4rK :A¼ta +rA¼2?¢2N
I-SERVE 47
-2A¼.»Cd Ð+2##¸4r'-2Cda£ØTmu³uj`2K¢K+°2!qDÿ24r»|a uÏCd {£Bº[
.Ö´#2qA¼ ¾í¾´.dy»Ð3 m´ uÏCdjBº {-[ .Ö´{C¹2N a£ Q[[_?«§ 8TC»H2A¼2!q
m´ uÏCjd -KTNÿ-Ka+°a+rü á¸¾´?«§Ja2C£´ÕH.»£Bº»wa B¹+rA¼»Ð[m ´|a´`
.»¯+»N»Ð' #+rA¼2!q a+°]l°×l°ûB ¯s2N8 2?u£"
¯|a £A¼+¹¯2 [ m ´|a´Õ2.» m´ uÏCdjBº K¢ »|a {£Bº+¹ £Bº m ´|a´Õ¯s£Bº
-2!q £Bº ¯ÐCd2mCd .»CdBº -[ -ag2 {Ð £Bý.»Cd [a2Cda2 m ´|a´Õ2´ _BºCd£ 2!q
{Ð¯ÐCd2mCd.ÖiCdØ2q[£Bº [-ag2K-ÿª 2¢ {Ð>B[£".ÖCi d £Ø[£"[¯Ă2µÓd 24r
.»Cd £[» +°A+rK {Ð.»¯Õ£A¼ ü¸ {Ð>BºÁa£g[T-[C»üC¹2N'42A¼a4¹ÅÓ2
=2A¼l°× ]y2A¼2!qK¢»|a.»CdBº;+°Bº {£Bº[ {ÐÿuT2]2A¼ ü¸ ]y2N+°+°3
ÿu Cd´{
a£ zBº-dØ»a+°am ´|a´Õ2]2Cd mC£»>B»-az±p£ü» [d»T?«"
4ü¸£Bº4¹ {üC¹ü+°±pCd£Bº-+°Bº4ü¸£Bº.»Cd B»4¹ {ü.»Cd £q-u|4-2Cda£ØT
C¹ül°×±pCd {2?uBº6£».»CdB»k:2A¼¢Cd ´T?«"
ĀÐCd2mCdØ2-2!q"
WBºa£ ¯L4rÙ[aÐ.d£üCÖü¯+[ ?u¸BýC» ']l°×a£A¼.»CdBº-2!q 8T?«"

= Býw+iC» ¯ÐCd2mCdÖm+«dµÓ+«s {2#2A¹£Bº.»Cd Bº¯ÐCd2mCd 2!q 8T?«"= BÖi£¯|a
;+°´[.»d ü2!q£Bý+«+[m+«dĀAÿ¼£ü+r£H3ĀAÿ¼£ü£Bº.Ö´Õ #§T2# {2!q
£Bº¯ÐCd2mCdBº-u4r+°3ĀAÿ¼£ü:§m´+ra2£BºBº.d+2# {2!q£Bº-¯ÐCd2mCdBº
=u42!q {Ða£$TKl°×´+°a£$JA¼dzA¼¤2.»dü[´Õ2]2N+rKÐ+°Bý» dzA¼¤2
.»d 4ü£"Kl°×¯³Ídl°×ü+r£H 2mCdü ¯£Ćdü¾¯i[l°×ü+r£H {Ð
3m+° `ff
-[;+°-a´{-a 24r»K 2mCdü ¯£Ćd ü ¯ü-2A¼a z2A¼l°×A¼+«dzA¼¤2
.»¯s£a+¹ -´{Bº m´>ü2C£[
'd .£u ¯ÐCd2mCdBº2Bý'd+« = L ¯ü³Íü

-+°|a¸A¼ff-2?ua {Ð
3m+° `ff-4r»K¾¯i[l°×üKA¼4aÙ l ×° ]y
³Ím´¢ÿ :´{Bº
dzA¼¤2.»dBº2 2]N+rA¼ l°×´2Bº4ü ¯s£azCda£CddzA¤[+«ÖÅÓA2¬2Býff-[
£N2.dĀ4ra+¹-´{Bºm´>ü
'a£$4ra¯ÐCd2mCdBº+rBº2B¾¯i[l°×ü.Ö´Õ#¸3d
Bº.d+¹ ü¯Õ2A»¯ÐCd2mCd24r8[a k d üI¯+¹qBº ff-2?ua+°+°)a£ m+«d ĀAÿ¼ £üJA¼
´L´vakÖ-A¼±Ā>Ïü+°ü£B» ¯ÐCd2mCdBº-u2?« ¯ÐCd2mCdÖ m+«dµÓ+«s +°ü£B» .»CdBº
a£ zBº4aA»£+2.Ö2342BýJa.»Cd Á¼ [aÐ.d2¢+« ÖÅ®} z2A¼ĀÐCd2mCdØÁ¼
[aÐ.d2¢» £l°× +2.Ö2 ¯2A»³u2 {2N 8 2!q CdÖz+° m+«d ĀAÿ¼£ü JA¼ ´vLs4r
3NÿĆdØ2 {2Bº#2 ´|aĀÐCd2mCdØ2 -[ Ja2#£a £|+Ö 3 [aÐ.d2 -2Cd a]2.dBº2
qA¼8ĀAÿ¼£üC¹´[ql°×2BCd2Cd#C£4r»´ü.»¯+»£B»¯ÐCd2mCdBº-[.ÖDC»
u {2#2A¼[£-Dÿm±Ād2
I-SERVE 48
;+°¯aØBº£Bºm´+rW2.dB[+«= L¯³Íd2I¯l°×2#£Bº"3d¯ÐCd2mCd24r
m´+rW¯s£Bº ¯Õ§+°as -az ÿª4 2CdBº£Bº ' ´2.dÿªC£u ¯Õ§ .»d ?u[+« 3d
= L ¯³Í d2 I¯l°×£Bº" 3d» ¯ÐCd2mCd24r ¯Õ§ .»¯s£Bº -u2?«£ÅÓ®» ¯ÐCd2mCdü
-£H-2C»4rK8»¹ĀAÿ¼£ü/´Ö \2.»a£$üÖzA¼¬i£ÅÓ®¯ÐCd2mCdü#2u4r
qA¼+°+°¯ÐCd2mCd2-» Á[+« 8m+«dĀAÿ¼£üql°×2B» ´[.» ¯£Bº-» [aÐ.d2
.Ö´ÕC» u42#2A»Ö
m+
« d -2!q"
WBº
a£ ¢Cd4r 3¢]¯s£ { -N 2]A» +rK {Ð /´Ö\2.» m´XÁK
[aÐ.d2.»¯Õ/´Ö\2.d+¹£H {ÐĀÐCd2mCdØ2-»Á[+«+Cds[aÐ.d2.Ö_Cd¯aØBýk
/A³ua`:.£y {¯aØBºm´+rW2.d#2-»m+«d¯ÐCd2mCd24r.»¯s£Bº-£ {¯ÐCd2mCd2
-¯ÐCd2mCd2 #Cda£Cd .dAt2¯aØBºm´+rW2.d#2-» m+«d [>24r.»¯s£B"
:NC»uü2!qm+«d-2!q8T?¢CÖHdH {Ðu4r3¢]2.d¢+°2¢=[a+rü
m+«d ü {£Ö - K u4r ;+° ĀL Ö a »¯ +¹ 3 m+«dü[?«K uCdü uCdü4r
TÿªO2.d+¹3m+«d uCdü[?«¢Ā £Ø2µÓ24r+r 4r8 z2A¹´LMH2.d3+r
±ËĀØ+°§|am+«d-»A[Öz+° üa´2- {Cd2N
m´´2.d2¢ =+°BÖi£ ¯|a 8AÖi£ m+«d >L\2A¼2!q -+°Bº +°A H¼ +° {2Bý Ia£H Q[»
¯2A¼-2?ua¯2A¼q+°±pC» m+«»qA¼ z2A¼ ¯¢¯2A¼a££H ¯AÐa£
:2mNdü¢ ¯2A¼ a££H ¯ AÐa£ :2mNdü¢ ¯2A¼ a££H :2mNdü AÐa£
´[ z#¸¢¯2A¼a££H-´{B»m+«d>a4Cd2N+°+°m+«d -2!q[aÐ.d2¯2A¼»
{Ð.Ö´Õ ¯aØBý¢m´+rW2.d#2m+«d -azC»m´+rW2.dB2º +¹¯2-Cd¯2N¯s
{2BH-2!q+°A¼üCd {2BH-u>a4Cd {2A"±pK;+°Q´2m´+rWps2N-2!q3
Q´2+°A¼üC¹2A"Q´ uÐü¢[-` {ü¯2N¯s£d2B-2?u»Ö '¯2A¼ab 2ā ¢3
#.Öü¸A¼=2A¼+°2!q 2/A³uaÌ¯+»#´{Bº3 ¯s {8A¼Õ§C¹I¯l°×2#£Ö
3A¼Õ§C¹» ?u¸BH:+°BºQ´ z¯aØBº-´{Bº¢+°Ā Ø24r/2B»Q±ĀK¯aØBk
/A³ua`4r I¯l°×£» Cd´ aĀd[+° µm¯s2¢ +r2X µm¯2s ¢ {2B» ¯aØBýk
/A³ua`4rI¯+¹ Bº2qA¼+°+° {Ð.Ö´Õ¯aØBº+rKQ´2+rKm´+rW2.dBº2+¹¯2
mĆ»Ø+°24r+°A¼H+°±Â2A¼Bº2qA¼+°+° {Ð.Ö´Õ¯aØBºm´+rW2.d#2-» m+«d l°×+°as
+rBº
+°as-2!q
a£ :+°Bº a+°-2µÓ2l°ûB {2N±pK+r ¯´{£A¼2+¹¯2¯aØBºm´+rW2.dBº »
m+«dl°×+°as4r {£Bº+2A2¢+°2¢8+°asw+i£¯|a+[-2CdaÙCdĀAÿ¼£ü+[_³ÕuaCÙ d
ĀAÿ¼£ü {2BH-u2?«ĀAÿ¼£üC¹´[.» ¯£Bº;|++rü2¢-[´ü.»dqBº-2C»
I-SERVE 49
4r+°£BýzÖ +°´[Ia£BýzÖ +°ĀAÿ¼ £ü_?«§ L±pCd {2#2N;++°ĀL¯ ag 2Cd24r
´[.»ĀsBº a+°ĀL.Öd ØqBº:Nm´´2.d2¢8+°asw+i£CdÁ¼K£A¼2m´+ra2¯aØBº
m´+rµÓm+«d l°×+°aw siC»£Bºl°ûBCdĀAÿ¼£üu42!qu4rm´+rWĀsBº-Tu4rq+°±pC»
Cdu4rm´+rW2.dqBº-[.Ö´ ü¯Õ ¯s2N:N¢+°TaA¼¤Ö #+°A'42A¼a4¹ÅÓ2
=2A¼l°× ]y2A¼2!q¯aØBºm´+rµÓm+«dl°×+°as-+¹ #2 ü¸ ]y2N+°+°3 #Cd´{
a£ zBº=[.Ö´Õ£m´+rµÓm+«dl°×¯aØBº+°as+r+°±pC»:2w+ BxC£Bº2B"
WBºa£ um4Cds4rTm´+rµÓ2-»Nm+«d-azC»A[+«+°as= Bº» #Cda£X
m´µÓ ¯aØBº m´+rW2.dBº »N m+«» +rA¼[ » .Ö_Cd£ m´+rW2.dBº2 ¯aØ[Öz+°
¯Ðÿu 2¯Ðÿu 2»am+«d»am+«dl°×¯2A¼ {2BH¯Ðÿu£[+«¯2A¼ {2Bº+° a| A¸ ¼ '
¯s2ÿª2:+°Bº {2N-£ +¹ {2BºBº »N3¯s2ÿu[+«¯Ðÿu »Cd´3¯s2ÿª2.» ¯m+«d
+rA¼
a£ zBº L ¢+°2¢ ¾Á¼tü2C£ ¯aØBº m´+rW¯s£Bº -[ m+«dÁ[ m´Ö\¯s£a
+°A2¼ B
WBºm´Ö \¯s£adØ-N¢l°×ü£B» C»H+° !q Cd´ÕC»¢CÖi #+rA¼-¯ü
¯aØBºm´+rW¯s£Bº-» #=u ]y2N-2?u£"¢+°2¢ l°×;+° ¯s {+°_Bü2!q
¯aØBºm´+° {2BH¯aØBº8J.ÖdØ+°|a¸A¼?«§4rm´+° {2!q.£ü' ¯s {üK
m´+rWĀsaz¯aØBºq+±° pC»:Tm´+rW2.d {'TAÿ2¼ 4r ¯s {üKm´+rW2.d?u[+«¯aØBýzÖ +°
¯[Nÿ +ra` {C¹2N+°+°¯aØBý ¯[Nÿ¢ ¯s {üm´+rW¯s£az-[.Ö±ĀH-u
.Ö´l°×2B¢l°×ü¯aØBºm´+rW¯s£Bº-[.Ö ´¯s£a-2A¼ ü¸:+°Bº m´+rW¯s£Bº
-»m+«dÁ2¼ {´?«+¯aØBý¢8m+«dl°ûBqA¼Cd.d#§m´+°ü¢ { ¯s {ü[?«K
[a2Cda2m´+rW2´ .»¯s {2Bº#2¯aØ[Öz+°¯Ðÿu 2A[+¹¯23d8´K.ÖdØBº
ÿª4 2CdBº¯ÐCd2mCdB»
a£ 2¯ÐCd2mCd2-2!q8T?«-[T.£a`.»¯£28´[ z#¸ql°×2B´[.»d Bº»

¯ÐCd2mCd2-[ {Ð-£ {A[+« /A³ua`4r¯aØBýk :.£y {'/A³ua`¢¯aØBº
.» ¯N´» +rA¼[:´{Bº[a´`-az±paz2N
:³u±pC» {ÐKwa2Bº /A³ua`4rÿª4 2CdBýk:.£y {Q[T.£LAt2
ÿª4 2CdBº¯Õ§-»m+«d.»¯s£Bº+rK=u.»¯s£Bº"88U {ü88+°ajü
.»¯+£a¹3+°ajül°×88´ËHC£ü-2N2.£¢A[+«Cd\TAÿ¼24r¯Õ§¯ÕgX¯2³Ía£ü
.»¯s£Bº:NµmĀsüK-2Z+°L2]Td »-2!q8T?«"ÿª4 2CdBºCd¯Õ§.»d B[+«
U {üÖz+°+°ajü»ĀAÿ¼£ü4rI¯l°×2#£BºĀAÿ¼£üq+°±pC»3d+«¯Õ§¯ÕgX¯2³Ía£ü
.»d ü¯Õ´[qA¼.» ¯JüqA¼+°+° {Ð.Ö´Õÿª4 2CdBºl°ûBĀAÿ¼£üql°×2B
´[.Öd ØBº2qA¼»ÐÖ8ĀAÿ¼£üql°×2B´[.» ¯£B» ¯ÐCd2mCdBº-£ {+°+°K
[aÐ.d2m´+ra2ÿª4 2CdBºl°ûB¯ÐCd2mCdBº+rBºÿª4 2CdB» ¯ÐCd2mCdBº+r+°±pC» l°×
I-SERVE 50
m´´2.d2¢ »|a ¯ÐCd2mCdBº Aal°×C£B" 2 .Ö ´ [aÐ.d£[+« /A³ua`4r .ÖÁ¼4Ù£Bº
;+°Bºl°ûBAa+°±pC»-u2?«[aÐ.d2 ü¸m´Ö>28Ö£ {2#2A"+°+°)a£ K
[aÐ.d2¯L+rA¼-2!q8ĀAÿ¼£üql°×2B´[.» ¯£B» ¯ÐCd2mCdBº-» [aÐ.d2¯L
+rA¼
-2A¼ ü¸)a£ ĀAÿ¼ £ü/´Ö \¯s l°ûBĀAÿ¼ £ül°×¢_Bý {2Bºl×° 2BĀAÿ¼ £ü
CdĀÐQÿ2¢ {2.d+¹4ü£B» ¯ÐCd2mCdBº[» z.Ö±Ā2'[aÐ.d2m´+ra2ÿª4 2CdBº
-¯ÐCd2mCdBº+rBº=2A¼+°2!q3d¯Õ§ ¯ÕXg üdü.»d ?u[+«U {üÖz+°+°aj üĀA¼£ü4r
£Bºl°×2?uBº-2C»4rK3+°ajül°×¢_BýCdm´ Ls2.dBº+°+°» z.Ö´Õ#§4rĀAÿ¼£ü
£BºCd l°ûB £?«+« ¢_Bºl°×2B £?«[ Cd -Qÿ2¢ {2.dl°×» £B» ¯ÐCd2mCdBº -[
[aÐ.d2.Ö´Bº2 mCd»u42#2N
a£ :2Cdlû° 2¯ÐCd2mCd2-»Á2¼ 4Ly:2Cd.day =2A¼l°×.»µ 2!q¯ÐCd2mCdÖ
m+«dµÓ+«s4ü£B».»Cd Bº-[.»Cd BýzÖ +°[aÐ.d£[.Ö´{+2#A[+¹¯2'.day.»µ2
.»Cd [aÐ.d24Ly=2A¼l°×.dLy¯s£ 2!q.»Cd 2-2!q 8T?«">Bº2-2!q 8T?«"-[
CÖü¯+¹ Bº2+¹¯2.dLy¯s£2'.day=2A¼+°2!q:A¼ta.»Cdü;+°L+°am ´|a´Õ2.d+¹ #2
l°×A¼aCd2A"-»-2µÓ2C»üBº2+¹¯2-AÖ2A¼+°d Ø-2!q£¢»-2Cda£ØT-»£Bº;+°Bº
»a4r {2Bý£Bº-+°` [dT¯s {£B»Ö -» - 2Kl°×2N
+ra
Bý´Õ #§4r£Bº[-+°` Bº´{Cd {2!q {Ð+rau4r>Bº» -az±pC£ {4A ¼ d Øff
-[» £2»ÐÖ
Bý ´£Bº4ü¸£Býu2?«£Bº»»Ö4¹ {u2?«£Býk:A¼ta
.»Cd ü»ff-£ {-+°Bº 2]>Bº 2!q 8T?«".»Cd2-2!q 8T?«"-» .dayĀ\2N
:´?«+« [aÐ.d£üC»uaz:+° {Ð.Ö´Õ/A³ua`4LyT.£a`.»At2
»Ð¯ÐCd2mCd +°as {
a£ 4ü¸£Bº4¹ {/A³ua`4r.Ö±Ā {:A¼ta.»Cdq -£ {.»Cd Bº-2!q

¯ÐCd2mCdBÖi m+«d +°as -[ .Ö´{l°×£2 +°A K /A³ua`¢ 4¹ { 4ü¸£Bº 42#ü
C¹üCd»/2?uB"-NĀAÿ¼Ø2+rA¼4A4ü¸£BºC¹H´{Bº-N+[´ü.»¯s2N+[
´ü= BºC¹ül°×2B»¯ÐCd2mCd24r.»¯+2#2N-2C» 4A¼"
:2+° K Td 2¢+« a£ K £A¼2m´+ra2 K¢ {Ð -2Cda£ØT -» :A¼at .»Cd
Øl°×sü {£aJ?«¢ {Ð4¹ {u2?«£BýT3-2Cda£ØT4ü¸£Býu2?«£Bº-2C»4A¼
-azC» {Ð34¹ {u4r»+2Cd ¯´{'-2Cda£ØTC¹´[ql°×2BKl°×C¹]´ü {Ð
.»¯l°×2# {2BH+rK»ÐÖA[+« ;´{+¹ Bº2qA¼
42#üa¹$ü3
-2Cda£ØT m ´|a´Õ¯ s » {£Bº £Bº =u m ´|a´Õ ¯s » -u Bº ü¯Õ2A» £Bº
m á| ´Õ2.d+±° pC»¹a ¯l°×[-u´Bý {2Bº ü¯Õ2A»£l°×-2Cd+2° !q»a| 4XqA¼ ff-2#£ {
K´L¯ÕgX[>24r:A» -azC»Kl°×4¹ {C¹±pH+° l°×A¼aA¼ {Ð+rau2?« £Bý» - {C£ {
-2!q {Ð>B[»- {C£ {-NCdÁ¼-2A¼|+
[[a2Cda m ´|a´Õ2.»-2Cda£ØT-[
I-SERVE 51
»|a;+°Bº {2!q {Ð>B[»+r ü¯Õ ¯s2A¼dØff-[»£ {Ð>Bº2+r #2ĀAÿ¼Ø2
+rA¼ +°+° ¢´ü { -2Cda£ØJ vÐ ;+°!q Cd´ »a +rA¼ +°+° ) a£ [
m ´|a´Õ2.»£Bº »|a= ÐBº qBº»Ð ¯ÐCd2mCd +°as { +°+° TNÿ -» mÿu2X¢´Blº ×° 2B K
´{am´dCd2 {Ð.ÖazØ
a£ zBº;+°.»Cd Býk a+°.»CdBºm ´|a´Õ2.d#2ĀAÿ¼Ø2+rA¼2?ua£"
WB º a£ ;+°Q±Ā[ a+°Q´2m´+rW2´.Öd Ø#2ĀAÿØ¼ »+rA¼2?ua£"-[-Bý\#¸4r
{2NK m´µÓ.»Cd Bº -2!qQ´2u4r ¯ÐCd2mCd24rm´+rW2.»£Bº -[-ag2 ;+° Q±Ā[
m´+rW2´ .»d ?u[+« a+° Q´2+r£ü[;´{+2!qA[m´+rW2´ .»d ?u[+« a+° Q´2
+r ü¯Õ {2#2NA[+« a+°Q´2+r ü¯Õ {2#2N:u' a¯|+-2Cd {2BºA¼-´{Bº
Q´2m´+rWps2N-» !q -aga³ÕuCdÖ ±pCd2N+°+°.»CdBº¯ÐCd2mCd m´+rµÓMüBº-[
-2Z+°L2]´{Bº :+° P® £Bý+« [a2Cda m ´|a´Õ2.»£Bº a+°Bº {£BºBº2 ĀAÿ¼Ø2
+rA¼+°+°a£ =[TAÿü4r.d¯Õ£K¢ {.»Cd Bº {»Ð+°+°KÖz+°TNÿT
»Ð-2A¼ ü¸TNÿJNÿ ª d [ NH¾´?«§ [abā d 24rK´{am´d C£[+Ā\2.d
¯Ă 2]+« R®2.dBºÖu"
a£ zBº 4aA»£ JTĀsaÖ .day ü¸ TNÿ Td 2¢£l°× mÿª üK Cü\±pdaz
-azC»£´vaÐ>j£¯üm´_ü24rA¼ajüÖi ú4Cd {2!q»£ ¯Ă
¯Cd ajü¢+«=um´»µÓ¾´?u§¢3/±Ād2CÖHdBº2qA¼A¼d.»¯Õ3Td 2T L2.d2Bý
WBºa£ :2A¼¢¾Á¼t+°§»JqA¼ ¯Ă2A»-N´¯Õ´Õü¸ 2?«N
-µÓ¡ÿu.£yHCd2dXµÓ¡ÿª2CdĀjA¼´ÀCdaC,
>2C¹WyCds2CdWµÓ¡ CCdĀjCds.£yü»A¼buC,, z Øm´¯µ¢¸
´¯Õ´Õü¸ü.dBº- j|++°q ¯s£A¼4ÙL+«±pC£a£|++°q ¯s- jA¼4ÙL+«±pC£a
-u|4 ' ¯Ă l°ûB ;++° ĀLµÓ¡ÿª£¯ü A¼4ÙL+« ±pCd2N a+° ĀL -µÓ¡ÿª£¯ü
A¼4ÙL+«±pCd2N ¯Ă¯³u >24r»-µÓ¡ÿª£¯üA¼4ÙL+«ÖR®2A¼+¹-´{BºA[-+°Bº4ü
-µÓ¡ÿª£¯ü+°¯ al°×£d+¹-´{B ¯Ăwa?«§2´{»42 C¹µÓ¡ÿª£¯üA¼4ÙL+« .»y¯2s N
-u|4 ¯Ă µÓ¡ÿª £¯ü A¼4 ÙL+« ÖR®2A¼+¹ -´{Bº A[ -+°Bº 4ü µÓ¡ÿª£¯ü
+°¯ al°×£d+¹-´{B ¯Ăwa?«2§ ´{»42 C¹-µÓ¡ÿª £¯üA¼4LÙ +«±pCd2N:+°BºA¼a£Ð¯ü
+rKµÓ¡ÿª£¯ü+rK+°¯a+¹ Bº2-2!q£?«+«-l°ûüÖ£C£ a`2ql°×2B±p #»
£C£ a`2-l°ûü24rq+°±pC» ¯Ă_Bº24wa2B¹Nl°×l°×±ĀL±pCd2N
+°+°a£ K ¯Ă¯³u >¯ÕA2¤¼ 4r¯AÐ¯üÖí { l°×±pC¹2AA¼a£Ð¯üÖí { l°×±pC¹2A
-[´LMH2.d+¹¯AÐ¯üÖi ´±pC¹2A¼+¹K´[C»Hw+i!q̧A[+«-+rüÖ £C£ a`2
K.d#§ {2B»##¸.d¯+2!q.£ü¯AÐ¯A2Cd#A»_ü´Bý±pCd2N;+°»ÅÓK ¯Ă
¯³u >24r»A¼a£Ð¯üÖi´{±pC¹2A¼+¹-´{Bº+2.Ö24?«§4r+°Õ.Öd ØH+°Õ-2!q {Ð
K ¯ĂC¹8Jl°×¯Às ´#+§ ° a| A¸ ¼ A¼a£Ð¯ül°×-l°ûüÖA¼a üĀ24C£Ø[A¼§ £C£ aù[
I-SERVE 52
mCd2A¼4Ùal°×a£Kdl°×2B {2!q .£üK ¯Ă[¯AÐ¯üÖi´{ R®2.dB[+«-az£
_ü2+¹¯2¯C£Ă24C£ØK¯Cd aü£C£ aùKK.d#§C£ {2B» 8a£Ð#.»¯+¹:+° K
¯Ă±Â j£A¼a£Ð¯üA¼4Ùal°×±pA¼
-azC» a£ Kl°× :+°Bº ;+° ¾³u.dyL+° l°ûB .ÖdØH 8 2!q ¯Ă ´¯Õ´Õü¸£Bý
u2?«A¼[.Ö´{l°×£2+°A´¯Õ´Õü¸£Bý+« ÖzA¼?¢¸CdHA¸ ¼2mBºü+[-ü£#¸.»¯Õ {#¸2Bý3
Á¼¤Cdü |ay¯Õ+CdsÁ¼¤CdüÖzA¼ü¾´#§ [4¹ü4¹ü.»µa+¹2Bý£Bý+« -Q-ag24r+°
:Q-ag24r+°´Õ.Öy+«±pCd2N-u|4»ÐK´vaÐ>j¢.»¯Õ-ÿuØ¯_ü2 ü¸K ¯+«A¼§
£¯ü´?«§ {!¬¸C» 3 ¯Ă[KJ£Bº 2] aÙ2¢+« X´ ü¯Õ {2!q´Õü¸£Bý+« ¹?¢¸
»ü [2]#¸/±Ād24r»a4rÖH¸ÖH¸4r aI¯l°×a££H+rK a2Ê 4rml°ûa24r
-X»424r3´[.»da£A¼
¯ C£2Ā2CdÐ»£µÓ¡mA\XµÓÖiµÓcÖi¦,
±½a `¬ dC»±Āü»]yCdsuü+°2,, z Øm´¯µ¢¸
´{am´dCd2.Öd Ø £24A-[/±Ād2ql°×2BÖ#4r ¯Ă[Ta44#§a£A¼
'¾³u.dyL+° ¯Ă¢¾´#§+[a£ K ¯ĂµÓ¡ÿª£¯üÖi´{l°× R®2.d
¯Abā » 2A¼
a£ zBº4aA»££ ¯Ă;+¹ĀLµÓ¡ÿª£¯üÖi´{l°×±pC¹2N;+¹ĀL-µÓ¡ÿª£¯ü
Öi´{l°×±pC¹2NJ?«¢8N_ü24r {2A¹8N_ü³Àu24r {2A¹£|+¯L4r-ag2+r #2qA¼
:u2#´{Bº»»2.ÖdØH"
WBº
a£ 2] m´µ} »µ { ´vaÐ >j¢ µÓ¡ÿª£¯¹ -µÓ¡ÿª£¯¹ 8A¹ ;+°?« {Ð
4BºÃ+°?«§2.dl°×£ {-N {Ð.»¯l°×´»-N8AÖi£Kl°×:£ÐÅÓ+r ü¯Õ2N mCd2µÓ¡ÿª£¯
-2A¼+¹¯ [ {Ð Ö+rü >j¢ 8T .»µ { K ±ĀCd < u£¢ 8 8 +°aj ü£az -»
3¢.dü »¯Õ :´{Bº ¯AÐ¯ül°× -l°ûüÖ £C£ a`2 ¾´2.d+¹ -4r :´{Bº
A¼aĀ24CØd 2 Nq¯Õ¯> Ā24C£Ø[u4r¾´2.d+¹3¯>ü.Ö´ÕVX4rK3¢.dü
ü.d+¹¯> ü.Ö´ÕVX4r 2] #ü»ay+¹¯>ü.Ö´ÕVX4rK.»Cdü¯LNA¼t+¹
3a+°24r:´{Bº'£Bº:+°Bº {ÐK¯AÐ¯ü4?«§4r4B+Ãº ?° 2§« .d
£¯x´Ë¯sÐd´vaÐ2-ÿuØ ¯´ËK+°Cd¦,
µÓ¡ÿ¢£´ØµÓ¡ÿ¢£´Õ µÓ¡ÿª A¼Ø´ËKl°×a,, z Øm´¯µ¢¸
´vaÐ2 {Ð µÓ¡ÿu[ 4BºÃ+?° «§2.£¹ -µÓ¡ÿu[ 4BºÃ+°?«§2.£¹ CÖHdA¼ ;+°?« mCd2
CÖü¯A»[4BºÃ+°?«§2]£K-ÿuØ¯_ü2C¹»4BºÃ+°?«§2.£ {-2Cd al°×0ud2:´{Bº {Ð3
-ÿuØ¯_u»3mµÓaz2.d-azC» ' #
µÓ¡ÿª A¼Ø´ËKl°×affµÓ¡ÿu[ mCd» 4BºÃ+°?«§2.d

a£ ´vaÐ2.»¯Õ-ÿuØ¯_ü2 ü¸;+°a+°Ö£¯ü´ËKÿTª 2]:£ÅÓA¼Hā C£[
I-SERVE 53
¯s£az ' ´ËHC£ü .d¯Õ
-ÖØ ´vaÐ2 =u2?« ±ĀBº ´ü .»µ¹ff -[ Tü´Õ2.»

_A¼ü;+°¯CdØ2m4³Õu2.d8 2!q4?«§-ÿuØ¯2C¹8´ü.»¯Õ£¯|a£?«+« +2.Ö2Ö+¹
z2A¹´ËHC£ü ]yIaC£d[ -ÿª » l°×[a´Õps2N:um4³Õu ¯s l°× .»y
uÿª28T#2!q:£ÅÓ 2.» ¯ 2]m´dC£ül°×Ö2#»mĆdØ+°´ËHC£ü+°[´Õ2.d+°±paz£
´vaÐ >j¢ .»¯Õ -ÿuØĀüÖz+° ´ËH Cd2 ' >j¢ -2A¼l°×#¸4r :´{Bº 2 .» ¯
-ÿuØĀüÖz+° ´ËH Cd2 +°K¯2 .»y >j¢Öi£ l°× -2N IaCd2N -» TµÐ¯2 l°×
A¼Bÿ´º B º Cd2N-´{Bº
-ÖØ= a¹ z¯H£ÅÓ¡®.Ö´Õ #ü´#§+[:2CdmµÓ ´Bº Cd£»

Q[|+Ö£´ËHCd2 {2#2A¹ {2BºA¹ff-» ¯2A»³u2Kl°×2BºA¼¯2A»³u2ql°×2B¯Cdajü
.» ¯s3¯Cdaj L2Cd »424r z2A¼l°×Ā4Cd2N+°+°)a£ -[a+rü¯2A»³Íü
NH4?«§´{am´d C£[3mµÓaz2]K ¯Ă¯Abā üÖi´{ R®2.»2A¼l°×+°Õ.ÖazØ
7³uCd¾í C»"
a£ zBº4aA»£Ja.Ö´Õ2N.£udz+«s dz+°s24r {2N+rK;+° .¹# mCd2dz+«s

+2.Ö2A¼abü24r {2A»Ö-[´Õps2N=+°Bº2!q´vaÐ>j¢.»¯Õ-ÿuØ¯_ü2 ü¸:£ÅÓ'
´ËHC£ü l°× ¯s£dK +°+° :£H§ ´ËH C£ü _?«§ Ö+°?« +°ajü =u2?« [
3¢]2.dl×° 2B 3 £?« -ÿuØ¯ _ü» :£ÅÓ ´ËH C£Hps2NK :A» TAÿ¼24r 2 ĀNÿ2]
-ÿuØĀü _ü2 ¾í >jl°× ¯Cd Hā C£ü :¯2s A¼K m4³uÕ 2.£ü[ Ja .Ö±Āa Q[¢ :£H§
´ËHC£üÖ+°?«-ÿuØĀü q¸+°H4rd[a$ {8T?«"8A¹7³Õu¯s£237³uü´#§+[
:£ÅÓ ££+°©Ā§ü´Bý ¯A¼ÿuØĀü.»¯s£2;+° »ÅÓ 7 ³uCd´+¹2Bý37³uJA»
3Aÿa´Bý:£ÅÓ 2.» ¯mµÓ 2C£_BýA¼¢±p¯Õ´Kwai±pA"+°+°¯2A»³Í¯A¼24r {
´L¯ÕgCd¢¸ 2:2Cd +°§´Bº#2¯_q2?ua£"
WBºa£ z j?«+ ¯_q:£R§ ´ËH C£ü[?« >j¢[-ÿuØĀü ü¸ ]y» -[
» [a´Õ2.d4ü -az£ :´{B ´[ .Öd K dz+«s JA» 3Aÿa´Bý Kl°× ¯ Aÿ2
.Ö_C£ Ð#§4r»:´?«´ËHC£üÖ+°?«-ÿuØĀü ü¸ .£yd[ 27³Õu¯s£2'
7³u[>2+r .dy+r+°±p .dy
;+° »ÅÓ K7³u[>»-az2A¼+¹-´{Bº {Ð.» ¯'£?« -ÿuØĀüK¯´Ëuq
- {C£az;+°»ÅÓK7³u[>24r[>Ö {2Bý {Ð mCd237³uCd´»mÿu2X¢´Bý:£ÅÓ
-ÿuØĀü¯L4rÙ.Öd ØqA¼+¹-´{BºKl°×a£¢»©Ā§[= ÐBº3´qBº;+°»ÅÓK7³u
±ĀCd -ÿuØĀü q¸ '£?« £¯ü Āsd» 7³u[>24r» -¯CdØ2-+¹-az£¯|a'
£Bº {Ð¯A¼ÿuØĀü.»¯s£ +¹Q[ ü¸8a+°Ö§ .»y- +rµÓ2qA¼
+r4r'£Bº¯A¼ uÿ ØĀü.» ¯s8a+° Ö § .»y2A¼l°×JüqA¼.ÖdØ+°±pC»
mCd2 §2 .»y - +rµü mCd2 {£az -2!q m±Ā_DH? {2N :u2#´{Bº L¯
I¯+[¯A¼ÿuØĀü=44#§Bº2 2]A¼2?u£"3.dL2.dBº2 2]A¼2?u£"T$ÏBÖ BÖi£¯|a
I-SERVE 54
¯A¼ÿuØ¯2.» ¯IaC£Bº-2A¼|+Ö+°?«£¯ü4L2]3¢]2.dl×° 2B'£Bº¯A¼ÿuØĀü
_ü2¾´2.d+¹ [».Ö±Ā
a£ :+°-ÿuØĀü ü¸´ËHCd2 ¯s2A¼»N7³u+rA¼K¯CØd KKl°×¯üÿª24ra$ {
.d´ÕĀs
dA¼ØA¼ÿªØ¯ØC» ¢|+Cdj»Öi ÿªdC»,
:C£Øl°× a2m±Ā qÏA¼§2¯2A»³u LCd2,, z Øm´¯µ¢¸
¢+°2¢]´Õü¸ül°×¾Á¼t¾Á¼t±Āa¨£ü.ÖDC»CdÐa4ra£ Bº2qA¼-u2?«´Õü¸ü4?«§4r
3ÿuØ¯2 .» ¯s ¾Á¼t ¾Á¼t ±Āa¨£ü l°ûB 4Bº4B -´ ¬´{Cd£a :u±Āa¨£ü -ÿuØ¯2 .» ¯
z2A¼a3´Õü¸ül°×4rK3´Õü¸üCdHA¸ ¼2mBºül°×4rK3´Õü¸ü4a {ül°×4rK
'-ÿuØ¯2 ü¸
´ËHCd2 {2#2A¹qA¹ff-» ¯2A»³u28;+°L+ /2Bº#2qA¼ = L+ q[¯2A»³u2Kw+u
]y2N" +°+° a£ 8 ¯2A»³Í ül°û C£ { qA¼ K { 3.dL2.d ü¯Õ a£Ù[ ¯2§ 4r
[|aWt ¯s £T:´{Bº {Ðá ¯CØd 28A¹CÖHd[¯ÕXg ¢ {£ {:´{BºK¢µÓ¡ÿª £¯ü
3µÓ¡ÿª£¯ü+°ü4r´{ü424r {£az-2A¼.»Cd {ÐKÂ2Cd3¢.dül°×m±Ā z<Ø2: Ð¢l°×
4aµm¯sm´ `¬¯s [VkCd2C£ A.da, z Øm´¯µ¢¸
4a {üµmĀsüm´ `´vaÐ+°24r8[akdü.¹µa¹3[akdüm´+ra2Bº.d+¹
-u.»¯s±pC»K¢[-µÓ¡ÿª£¯üCü\±pazµÓ¡ÿª£¯ü mCd»T4üC£az
CdC¦d ´+Ð° +°©Ā»`2T uÏCd ¯s£,, z Øm´¯µ¢¸
-uµÓ¡ÿª £¯qT\H {A¼µÓ¢K ¯Ă´L´+°Ð {Cd2NA[ ü¸áCdCdsÐA¼ac2üDÿ¯s2N
T uÏCd ¯s£ff-uáCdCdsÐA¼ac2üDÿ2]£+° {ÐK¢[µÓ¡ÿª£¯ül°ûB-m´dCd24r»

´LC£Ø42.»Ās {-´{BºK {¯<A¼¦0uüwa2Bºq[32A¼ ¯ÕgX+« .»al°×2?u {a£ K {
-¯L2.d ü¯Õ3.da`m´ùR+°:N
¯<232A¼2
:+°Bº±Āa¨l°×ül°×;+°¯.d WBý #¢¸] a¹¸¯<A¼¦0uül°×-ICdÖ-2A¼¯ÕgX

-» # ]y2N¯< £32A¼ £;+°!q 4A¯0u[+« -ICdÖ32A¼¯ÕgX-»
#=ul°×A¼aCd2N"-A» ¯2A»³u2+°ü4 .dyQ[4a2]]T a` {2N¢+°2¢
Ā Ø24r l°×+°H|4¯0uüK:2mNdü q¸+°ü4Cd£az-azC»m´Xa¹(4rBÿº[mA¼¢
¯´Õs- ¯g-ÿªT2]_d#l°× .£y+°
³u jdØ³Íaz4r¯<24r[mA¼±pdff-[
Öül°× .£y+°.Ö´{ Cd£Bº'¯´Õs - Āg¯ d2¢:2mNdü4rK ¯Ă4rK´[.»d Bº2
qA¼-az£¯|a3¯ d2¢;+°³Íaz;+°¯< z8AÖi£-2Bý-ÿª£[+« ]y2N:N
ü4r:2mNdüAÐa£-ÿª £[+« .»y¯<2u4r» P® P®+r£ü»+¹L+°+°H\¯2s N
-2!q£l°× P®[mA¯<2+r£ü[m´X£Bº+¹al°×2#£Bº-2A¼ ü¸ :Nl°ûB¯0uü
uX¢.»L2A»+rK ü¯0u[+Q[+;+° m´_üÖÿqA¼2 {2N8 2!q'¯´Õs
¯<2 :2mNdü ü¸ +rK ¯Ă ü¸ +rK +°ü4A¼ ' ÿqA¼2 ¯§24r CÖH ¯2A¼+¹¯2 Q[+«
I-SERVE 55
-2A¼ [mĆ»Ø+°24r á¾´?u§a
'A¼Õ§C¹.d¯Õ´{Bº¯<2»a-2A¼2»a3C£j2A¼2 [ 2 Ø ³uL2.d+»
32A¼2 l°ûB :u2?«A» -2!q :2mNdüC¹ [TCds2 ql°×2B +°H|4A» -2A¼ ü¸ WBº
¯<A¼¦0uül°×-ICdÖ32A¼¯XÕg -´{Bº32A¼2-2!q3C£j2A¼ [ 2-a2g .»¯ +¹£H
»A2Cdm42AÉü¢;++°´{Bº32A¼ z¯< z-»Áü¯ £ag+rü4r4B£BºCd»
{2?ua4rK=l°× 4r32A¼2-»Á[±ĀLÿuÕ+°Á¼24r¯ÀÐ+°L2]3C£j2A¼2-»-ag2¢»
/´Ö\¯s {2?ua»A2Cdm42AÉü.dN»#´{Bº'Td[ 24as ¾´#§+¹£H
.day¢ ü´{ü
:2Cdlû° WB º.Ö´Õ-¯üTd28 2!q1a£ zBýÖz+°+ra£Ø.da`m´ùR+°

AK´ËHCd ' z zl°× Ø ³Íam´+°a`2¢ W ³uL¶Öz+°¢Aÿ¼£m´ùR+°8T?¢
2´vaÐ2.Ö´{ +£2;+°ĀL4a.s ¯» +¹2Bý'm´ùR+°m´+ra2 W ³uL¶ zj2A¼4r
´{am´dCdj2Öz+°m±ĀAÿ£Ø[T L2.dA¼ü.dl°×£Bº3Cda£Cd3d3CdjT.£a`4L2]
.ÖÁ¼ü.dl°×£Bº -2A¼¢ £üÙ ¯aÙ A¼4Ùa 2] CTjA¼ ¯aÙ A+r 3a ¯aÙ¢¸ ´{a
m´dCd2Öz+°m±Ā z0uØ[T¯sL2.£a:´{Bº 2CTjA¼ ¯aÙ] L¢ {£2
-azC»Ö+«XL\.d¯l°×2!q´{am´dC£[4L2]:2Cd.day.»µa+°A] L+«
8TC»H#¸"'.day=[a+rüÖH+°üXL\#§"32´{Â2´{üKCÖHdü2!q 2
P®;+°ĀLTd [¯Õ2³Í ¢+°2.ÖdØH3´[:´{Bº.»At2
ü4r {üC£ l°×#¸4r´üK>L4rC»:N mĆ£´2-2?ua
-l°×#¸ >a+°±pC»
AÖi£l°ûü2 +°H¯Õa£qA¼dØ A[+« = B»2 .»ĀsBº"ff -2?ua ´[

.ÖBý±paz´{Bº mCd» AÖi 2¯24X=CdsCd £a´[Ā\´{BºA[ ´|a=Cds!q̧A¼-2A¼ ü¸
3AÖi 2-2!q 8T?«":N[>24r¯ÐCd2mCdÖ µÓ+«s - {£+rA-» ¯2A»³Íü Āsaz'
m´µÓC¹» WBº.daym±Āa2Dÿ2.£Bº
¢+°2¢ ü4r82.Ö´l°×2?ua2!q+2A¼L+«-l°×´üK.d+°.d+r>L\±pCd
{2?uaz L +2A¼L+« mCd2 -2Cd+°2!q µÓ+«sdzl°×sü =l°×» {£ ´ü +°H¯Õa£ {
=2A¼+°2!qJL+«AÖi £l°ûü2qA¼+r_?«§AÖi »;+°¯ÐCd2mCdµÓ+s« {2N-N-l°ûH2]£L+«
´ü u4r >a4C£az -N -l°ûü24r q[ £ÅÓ®l°× ´ü >a4 { -2?ua :N
¢+°Ā Ø24r-2A¼a.Ö´{l°×» #
:+°B» W ³uL¶;+°m´µÓq QµBºAÖi »;+°¯ÐCd2mCdµÓ+«s {#¸azC»-N+2A¼L+«
mCd»-l°ûü24r {2Bý L+2A¼L+« ØX|a+°24r {2Bº ü¯Õ´[=T ]y2N"-[
A[JA¼u4rT.£a`.»¯Õ {ü´vaÐ>j¢.»¯ ++°aj ü¯ zAd»AÖi [´Õü¯s £a
Cd´ÕC»»|aAÖi »µÓ+«s8QqA¼[[a´Õ2.£Bº¢l°×ü2C£AÖi zTNÿ-l°×»N;+°´{BºK {
.»¯l°×+°|aj+°+°'£BºK {.»¯+¹»+Cds+°ajC¹±ĀCdA[[>az2.d .dy-[[a´Õ2.£Bº
-u [a´Õ2] m´X {Bº ' >j¢ 2] £¯ü +°H|4##§4r +°Õ .»¯+¹£H -[
I-SERVE 56
+ra£Ø.da` aÙ2A¼4Ùal°× .£yBº4Cd 3a¯aÙü¢>L\.day l°×Āa£2µÓ2:A»
:+° uÏ£[ ĀNÿ2.d+» TAÿ£[ .Ö´¢Cd zj2A¼4r m_³uj4rL A¼4Ùa2] Cd
A+r' uÏ2N\ ]ym+° [ Lk2.£ü[¯2+°H2.£BºA[+« ´ÀL+¨ 4° r WB º ;+° +Cds
Td [3TL2.£Bº8 2!q
[dX
a£ ' ¯Õ§[ u4r ´LMH2] .dBº ' ÿªT ' ¯aØBº .d2mA¼Bº m4³Íü
+°mC£ü ÖzA¼¬i K £?« £?« [dTCd a£Ùü¢ [dTCd »4rü¢ m+° 2 Cd´l°×2B
¯2.dL¯s £az-u|4 [Õ+« [ ´{BºC£Bº3 {+«3»´{BºCd2N-\A¼³Õups2N£dz {
+°NHps2N'[d ü8Jl°ûB=+°BCd´Bº2qA¼
:um´´2.d2¢ ³ÍÿªC£üK»?«´[-».»¯l°×2#£az=+°B[d 2Cd´Bº2
qA¼ _Cd {ü Cd [d 2 m´+ra2 Bº¯s£az ¯Õ§ m´ÅÓd ü Cd [d 2 m´+ra2
Bº¯s£az:u¯Õ§¢[m´m+«düK[d _A¼t24rBý.»m´m+«d
[dXff-[´ÕüĀsa
¢+°2¢m´X Öi uÏ[l°×Bºl°ûBCd ´Lµ¢Aÿ¼ü.»dA¼ü.dl°×Td2¢
[dXff8T?¢
+°[¾´?u§ü[m´d Cd2.»ĀsBº-2!q/A³ua`l°×;+°ÖAi ¼Øµm¯s$ÏBº;+°%A[I¯+[´Lµ¢Aÿ¼
ÖzA¼ü¾´?«§´{Bº'%Aÿ¼2 ü¸3 µÓØ24r .»y4ùqT?« -[´Lµ¢Aÿ¼.¹ĀsBº-2!q3
%Aÿ[+«¯2_2Nÿ2]
[dXff+°[¾´BºC£Bº'%Aÿ¼2´Ëu££ØNÿ[±p4BºCd2N-»¯CØd »
[dX3[dX[+°[¾´?u§+° :+°£Bº ?« ?«+ 3Td 2´Lµ¢Aÿ¼.ÖdØ+°|a¸A¼3£ØNÿ
{.¹#u¸'%Aÿ¼2»ĀsBº£ØNÿCd\Ù±pCd {2#2N'[dX[+°[¾´?«§£+°'´Lµ¢Aÿ¼l°×Bº
mCd»4r+°= Bº3%Aÿ[/´Ö\2]£3´ËHCd2-u|4 ¯s {2#2N-u ¯s»-N
[dXff- {Cd2N
a£ :2Cdlû° .ÖÁ¼ü.dl°×A» 2!q'¯Õ§¢m´X-` {m´X4¹ÅÓ zm´XUT
m´Xm_³Íj2Bº z-K4B;+r+°
[dXffm´+ra»Bº¯s#¸ l°×¯§ {C¹2N3

[dX-2!q8T?¢:´{Bº {Ð3¢]2.d
a£ zBº4aA»£Ja[dX[4L2]T L2]TAÿ£[_?«§.d ¯s¢+°2;´{+»AÖi 2
Ja.Ö ´[dXwa2Bº;+°!q» Ö [ÖzA¼?¢¸-[´Õ2]2N+rKAÖi »NUTÖz+°´{a£Cd
+°ajCd´ÕC» a+°?« +rA¼[[a´`>L\±paz2N+°+°-Q:Q;+°!q -+¹ Bº2l°×A¼aA¼
+°+°Ja.Ö ´[dX-»Á[+«
¯s¯Ðÿu 2ff-»-ag2.ÖDC»¯L±pCd2A»Ö-[´Õps2N
WBºa£ Td [+«u4rA¼4Ùa4r .£y {+2.Ö2C»B {2N.Ö_C£T
dAÉ¯ÕgCd2m_³ujCdCdsÐ2¯C£s [dXa.dØC»,
ĀT»Cd LÐ»CdCdÐ2ĀT»dT»d C£,, z Øm´¯µ¢¸
m´´2.d2¢ dAÉag24r { ¯CdØÁag2 ám_³uj ;+°!q l°× +°[´Õ2.» A¼µÓØ m´´2.d2¢[
¯s {ü[?«+ ¯CdØÖ¯Cds qA¼+rK3ám_³uj¢4ü¯C£s»J?«+« l°ûB¯2m+°T2]:T
l°ûB {#§4r+°[´Õ¯s2?uaz
' as +rü2¢+[ ¯s {ü =A¼a42B {£azff

I-SERVE 57
-2#£2 :+°Bº
{£azff -» as +rü m+«dÁ¼2C¹ 2 Ø ³uL¯s£2 ÿªTØC

+rü2¢ L+[ Áa£gü >[j2.d¢Cd£az £?«[ 4L2] ?u¸Bº ü¯Õ ¯s
-T
{2Bº¢Cd£azff-[ÿTª ØC+rüm+«d Á2¼ »¯Õ 2 ?u¸Bº C£2
{£az {2Bº¢Cd£azff
-»wa2BºÁü-a£gü4L2]+2.Ö23¢]2.d {2BºBº »m+«dwa2Bý2?«¢¯ 24r»
£Ø´Õ2] {2NÿqA¼ u¸+rü2¢»+rü »N:A¼TCdg [[aÐ]2].Ö ´2A¼l°×JüÁag2
+rA¼3+rü¯2_2Aÿ[I ¯ ¯s
{£az {2Bº¢Cd£azff-»wa2BºÁü¢4ü-a£gü+«
ÿqA¼»JqA¼-´{BºA[[
/[+«f-[´ÕüĀs2'/[+«»[dX:2+ru4r-ag2+r #2
+¹¯2;+°/A³ua`.Ö_C£T
?«§ zA¼t {2N A[¢2] ]y l°×2Bº {2N ?«§ zA¼t¢2] l°×2Bº ¯s2N -»N
¢+°2¢ {[dX:´{Bº3¢]2.d[dX-2!q8T?¢ ?«§ {2Nl°×2Bº {2Bº¢C¹2N
+rü2m´+ra2 a¯:N ?«§+ra`2l°×2Bº+raØ2+ra`+ra£Øü a¯:N ?«§[d +°2
l°×2Bº[d Ø2-2!qa±Ā[:.»yN ?«§a±Ā[±Â2A»Nl°×2Bº
?«§ {N-´{Bº[>24rA[¢ {2B»N !q§ as +rü2+rA¼l°×2Bº {2Bº¢C¹2N
-´{Bºl°ûBA[¢ {2Bº¢»N !q§ 4rKÿªTØC +rü2+rA¼+°+°'/A³ua`¢
{N {2Bº¢C¹2Nff-»wa2BºÁa£gü¢-4Cd24r {N !q§

-u|4 ?«§ +ra` [´ÕH]´{Bº+ra`CdÐ2-»NA[+« 2¾´#§l°× ´|a4rK
-+°Bº[>24r {N ?«§ mCd»-u|4l°×2Bº+raØ z-[.Ö´Õ´{Bº+raØCdÐ2-»N 2
¾´#§l°× ´|a 4rK -+°Bº {N ?«§ mCd» +°+° :+°Bº +raØ +raùü wa2Bý2?«¢
-4Cd24r {N ?«§ mCd»
-u|4 ?«§ [d +° z-´{Bº-+°Bº[>24r {N !q§ l°×2Bº[d Ø z-´{Bº
-+°Bº[>24r {N !q§+°+°awa2?«¢-4Cd24r {
[dXff !q§
a£ :´{Bº.Ö´ÕA»Ö+«X´Õ.Ö_C£.dBº[dX-4Cd24r {2N+°+°
[d +°[d Øüwa2Bý2?«¢-4C2d 4r {N[dX+ra`+ra£Øüwa2Bý2?«¢
-4Cd24r {N[dX as ÿªTØC +ruüwa2Bý2?«¢-4Cd24r {N[dX
m´¯sCd/A³ua`¢[dX-2!q ?«§
-A»£Ød[m´´2.d »+ra£Ø[+ám_³uj »+raù[+¯ Ðd2.ÖazØ-+°Bº3
wa2Bý2?«¢-4C2d 4r {N¯Cds-2A¼ ü¸¢+°2ÖzCds2JA¼[dX-2!q¯Cds;+°!q3
¯Cds»dAÉagÖm_³ujCdCdsÐ2-2A¼|+:2A+°»Kl°×
dAÉ¯ÕgCd2m_³ujCdCdsÐ2
¯C£s[dXa.dØC»-[.Ö±Ā
+ra` +ra£Øü¢ as ÿªTØCdsü¢ [d +° [d Øü¢ -4Cd24r
{2B»N[dC»+°+°»Kl°×:2A+°.Ö´Õµ¢¸+°2¢
ĀT»Cd LÐ»Cd CdÐ2
ĀT»d T»d C£-[.Ö±Ā
+raà´2¢+raØa´2¢ {2B»N;|+;+°Áag2+°+°»¢+°2¢= wai£
I-SERVE 58
¯|a;+°+raù[+;+°+ra£Ø[+4ü¯2_2Aÿ[+°[¾´BýC»£?«¢ {[dX-4r¯C£sü+°`2
8 aql°×2BWuµ¯2u4r {2Bý±pCd2N
a£ '[dX4L2]Kl°×:2Cd4?4§« r=2A¼l°×.Ö±Ā2!q´{am´dC£[+´ËHC£[+
:u2?«[dX {2N[dX['a+°24r-ag2.»¯+¹+°+2A¼a[dX-2!qAÖi »-KTNÿ
-K±Âa±Ā#_BºCd {2?ua {Ð3±Âa±Ā#´BºqA¼¯2C¹2´{a+ra£[+´ËHC£[+
4ü¯C£sa´Ö [dX[ {Ðu4r4Ls2.d-2!q+ra`»+raØ2wa2?«+ÿqA¼2qA¼ !q§
l°×2Bº wa2?«+ ÿqA¼2qA¼-u|4 {Ð.» ¯´{a m´dC£[+« {Ð±Â2A» ´ËHC£[+ÿqA¼2
qA¼+°+°)a£
-Cd¦±½a mWCdØmµ}d ¯[CdØu2Aÿ¼ ,
8+rm42l°×aCd]yCds2µÓ`.¹+°sTA¼2 ,, z Øm´¯µ¢¸
´{am´dCd zmµ}d ¯Ă-»T+ra`+ra£Øüu4r[CdØ_2Aÿ¼ {ü[m4³Õu2.d£ #
T[K ¯Ă¯AÐ¯üJA¼8+rm42.ÖazØ
m_³uÄjÁµ» Ó z
a£ ¯Ă+«:2mNdü+;+°¯Ðÿu 2 {2N-T=2Cd ¯´?«+Ö+°2+°2!qm+«2N

Ö#§¢ {:³u¢+°¯0uüJAá¢+°¯0uüJA3µÓC¹3a£#´Bº C£»4rK-2Cd+° £
¾í+«±pq {-N£?«¯Ðÿu 2-2A¼.»Cd»Ð2.ÖdØü2!qKm´dCd2C¹£?«[KĀÐQÿ2¢+«
CÖ.»y¯+¹£H -u .»¯l°×2!q Ö+¹±Ādü 4L2] » :´{ Bº .»d ¢» /Á»µÓ2
/´Ö\¯s2N»[´{Bº.Ö´ ¢»'/Á»µÓm42AÉ¼ 2C££¯Ð+°±pü+°HCd2-l°×2#£»Ö
=2Cd mCd +rA¼ ' µ}ÐCd a£³u +°ü2Öz+° m±Āa2ÿª2¢ m_³ujA» {Bº ' ³uÄÁ»µ[
£l°×.»µBº3/Á»µÓ2 ü»£l°×¯ ¯sA¼¦0uüW2]±pdaz+°+°3/Á»µ[K {
4BT2!q:+° Xa4q[µµÓÐC£2A¼2±Â2A¼C£ {
a£ zBº4aA»£m_³ujA» {BºJ+ ³ÍTA¼Ø=2A¼l°×/ÁW» 2.£Bº"A[[Jwau¯ÀÐ+°L2.£a"
A¼d .»¯Õ 3T a£ü4B£l°×.Ö´2Bý
WBºa£ ]A+rµÓ [;+°?« {2N]A+rµÓ2-2!q 8T?¢-+¹l°×á Cdj|+:N
a¹ áKl°×´vaÐ»;+°ĀLu³ÍØ+rµÓ z]C£s+rµÓ z]A+rµÓ z-»Tdü4L2]
+2CdT L2.£-+°Bº4B]A+rµÓ z-2!qá C»j[Kl°×.Ö±Ā
-¯sØ2CdTuĀC£j¯aÐ4¯ĂaÐ¯2mµÓd ¦,
]A+rµ¢T£µC£jm´Q´¦¯aÐ>2Cd,, z Øm´¯µ¢¸
']A+rµÓ»¯Õ§-2Cd?u£Ø´Õ2] {2B»N'¯Õ§¢+°[´Õ2.» dTuĀü[2?«+
-Nÿ©ĀÖ {N4B']A+rµÓ»Q[+« £µÓ»qA¼m´XUT¢U£Cdj-» áC¹
ÖH4| Q´2l°ûB']A+rµÓ»
' ]A+rµ2] Tk { >[j2.£Bº :+°Bº Tk 2!q = al°×2#£ {" ¯+°j
I-SERVE 59
´2.dÿªC£ü¢¯gü´2.dÿªC£ü¢3ÿªC£ü ü¸/CdXs.Ö2NÿX+°¢+rü¢3
¢+rü¢ {2B» U {ü¢-[?«¢¯ 24r£Ø´Õ2] {2B» Ta£#aB» Tk {:+°Bº
]A+rµ2] Tk { ´{ ?u§Bº2!q Cd2mBý 2] +Bºl°× ´{ ?«§#¸4 r »|a Ø+«s ´{ ?u§Bº
-l°×2#£»Ö-u-+¹l°×
¯2A¼ aĀ´va£C
Cda2 4ĀĂ4a£N z Øm´¯µ¢¸
3]A+rµÓ2 {2A»-N
¯2A¯2A¼¯ +raff¯µ¢¸ÖN¯2A¼ 2!q+°A¼H+°

-2!q ¯Õ§ -¯2A¼ 2!q +°AH¼ +° q+°±p Bº2 -2!q üd2 ]A+rµÓ »N ¯Õ§ A¼µÓ¢
üdA¼µÓ¢l°ûB;|+a+°24r {2#2N-2!q+°A¼H+° {´{Bºq´{Bºl°ûB;|+a+°24r
{2#2NCd±ËĀ ]y´{Bºa£´{Bºl°ûB¯ zmA¼2¯ zmA¼» +°ACd±ËĀ ¯s¯ zmA¼2
¯2A¼ aĀ´va2ff- {Cd2N-2!q¯ zmA¼ _B» >ü2+°A¼üCd2N-´{BºA[¢2]

Cda242!¬BºÆ»>[j¯s2N:´{Bº.dBº¯ zmA¼2»a'Cda242»a£"-Q>ü»
:Q>ü»+rK»a»a4r {#¸+°[´ÕĀsaz:u¯ zmA¼2¢2]Cda242=?u¸´{?«§2A¹-A»
TAÿ¼24r]A+rµÓ2¢2]Ta£#aBº-_B» Tk {>[j2.£Bº
3Tk LsÖz+°³uA¼d2;+°Á¼j2u4rT.dy+2N»aáÐCd»3Á¼j2¢[Bý
oBºÃ-§Nl°×q3Á¼j2¢A¼Åuü+°mC£q3Á¼j2¢[|+¯a£ü-u2?«3Á¼j2¢2]m_³uj
>[j2.£Bº3d»A¼ »Aag C» sd i¬ A» Cdül°û zül°ûl°ûB£dl°×Bº 2 ¯ü¢
3¢.dü¯Õ§.»¯Õ#¸4r3 ³Íÿu {Bº'U ¯ ³Í[¯Õ§.»µBº3¯Õ§á2á¢
3d'>2_QÐ´2¢;+° üÿuaCd a¶ »m±Ā2Cd2¢3Nÿ£ØAÿ¼üC¹l°ûBý>¯ ³Í[
¯Õ§ .»µBº
'>ü2C£A¼Ð2A¼ÐÁa£güC¹uAÿ¼ü´BºCd-üÖ3dza£td 2C¹=´?«+´° { Bº
W2]±pCd {£a£LQ´L¯ÕXg .d ¯¯L+«m_³uj4rL+« ¯Ă+°L\2N
-ÖØJÅÓ®+«
3dzÇ¶qA¼3¢.d£qA¼JÅÓ®l°×'A¼¦<2±p»/±Ād28T#ub"ff-[;+°+°` 2 ¯´{
8+rm424r3¢.d.»µBº3d¯aÐ¯ agBº+°+°
Cd±pAÿ¼aj2.dA2.d¯CdØ2Ia£g[.Öi ³Õu,
8CdCdĂ©Ā§Ð´{|at ¦]2Cdd ¯ÿªCd+° C,, z Øm´¯µ¢¸
{ü/A¼¤a`+¹¯2 z2A¼4r3dCd´¯Ă¯Õ§ .»µBº.»µ+° +2.Ö2´LMH2].d ¯s
A[[=l°× 2N-2A¼+¹4H\#¸+°[´Õ2.dqA¼-2A¼ ü¸3dA zAÿ¼aj z¯CØd z
a¯4r¯Õ§2.dl°×2#ÖÅu®Bº-az£m´>ü-2A¼+»##¸ +°[´Õ2.dqA¼-2A¼.»Cd £ÅÓ¡®
dmCdü.»¯+»2A¼+¹¯2Ia£gü|+mC£ü¯Õ§.»µBº
- K¯Õ§.»µ+° P®;+°[T23\3¢]2.£Bº
Cd´¯ĂA zAÿ¼aj z¯CØd z

Ia£gü|+m C£ü: K4B {ül°×C£C£H+°´{ùØ[+°H\2]CdAtÐa£C£C£H+°¯<µ2Cdü
+°H\Ās»4rKA¼¦<2´vLs4rCü\±p»µµÓÐC£2A[+°H\2.» Ö+r[ mCd2-2N2.d
q {ff-[3d4Ls2.£Bº
I-SERVE 60
¯2Āa¹Cdsa`q>2C¹¦/±ĀÖ uÏ» ³Õu z Øm´¯µ¢¸-+£Bd
µµÓÐC£2A¼2 +°ü4rü2!q >ül°× Ö+°2 üDÿ2.£H Ö+°2 ü¸ > aùü wa2Bº
±pC» 4rK µµÓÐC£2A¼2 -2A¼A¼ Ö+°2 a££ü2!q ¯2Āa2 ±p£H +°+°
' >ü
CdL2.»2A¼+¹¯2Cd24r;+°/±Ād2/Á»W2.£Hff-[3d3¢]2.£Bº
W¯ Õ§
a£ m_³ujA» {Bº-u3¢]2]Ö2#»Cd ¹_ü2 ü¸:N4¹'¯Õ§ .»µBº

;+° -ü¢2] a¹-ü´{?«§#§4r»£d¢2]>[j2.£»>[j2.»¯L +| £.»X¢'
+° 2Bºü2 {2N ÖBº¢ ' a mA+° ü {2N Cd2 mBý4 rL+ -u|4 amA+° ü
+° 2Bºuü£az»´{BºCd» 3dl°× 2\ ¯L2.£
3dÖ2#»
u_a£ff-2#A¼4Ùal°×.»aQ¯Õ_Bº24.»C¹s ¾íw+XsCd
l°ûayÁ¼j2¢»Cdl°×/Cdsa z<24r {A¼ÅÓ2JA¼l°ûa¹y¬?u§Bº»CÖü¸4r» {£3
Á¼jA¼ÅÓ CÖü¸4r» {2N » A¼ÅÓ2 JA¼ l°ûay» ¯L+« CÖü¸ _bCd+° JA¼+« .d2A¼
=+«#¸4r {2N»+°ĀL£ 2+r £4rL 2+r.d¯l°×£3d£O2+° .daj»
+°#§l°×£Bº»-A»+°#§l×° £:A¼ta2;+°±pH+°4r» {£2
:+° £4ra3MaÐNĀsa-l°×»¢´q {#§2Bý £4ra+°al°×A»H
-uba;+° z³~as+rü2±Ā#K ¯Ă¢+«- uÏ2m´»W2.d4r+°K ¯Ă+¹Xu4r

.d2.düÖ± p {4r+°.d2mA¼Bý¢+« .dym´W» 2]#¸4rK¢+«- uÏ2m´W» 2.d4r+°ff-[µÓ´2Õ .»µa
»:A»T#[-Bº4B º2l°ûB a]±pazCÖH 2C£ a]±paz;+°ĀL4r {#§2Bý
N£ÅuI¯Õ©Ā {+rau4rA¼¦<2¢ z[\±pd£+ A¼¦<2=2A¼+]y2A¹l°ûB£l°×
CÖHdqA¼ ü¯2Āa {Bý+´?§« !q̧.d2.düÖ3¢.düK£l°×´?u§az
:A»Ta£"
£+«uA¼¦<2 ´#§l°×2A»ff-[ £¢»» l°×TH±pCd 24r {2Bý±pd ´+°
£4rL[-Bº4rü[l°ûB£l°×C¹.dqA¼
-u+2Cd ¯áz£+° £4r|aA¼4Ùal°×I¯+[
£d£-uA¼¦G¯s £
Ö2A¼l°×"A¼¦<2±p» aÙ » A¹Bº4a £A"-Bý\C»».Ö´{C£4A {ÐµµÓÐCd24r¯GĀs {ff
-£a£d
-´?«+« +rK£l°×-Bº4rü[C¹.dqA¼-´{Bº».»Cd ¬Xs ¯L2]
³Ím´ÿ¢'
A¼¦<¯Ða´Ö¯2Āa2£ÖXsJA¼´BºÃN:N=?u¸ ]y2N":N=?u¸±pCd2N"£l°×.Ö´2Býff
-[m±ĀLg2.£-´{Bº Cd2mBý£l°×3 uÏ£2C£.£uTĀsa24r.Ö±ĀBºá ±Ā Ö
3¢Aÿ¼T»¯L+«»3d¢Nÿ2] uÏ2u4r»[ajüBÖki±pd
3TAÿ2¼ 4r£l°× P®´L´va k uÏ2+°H\2N»¯Ð¯ÕgX¢+« .£y-´{Bº¯ ¯sU {ül°×
Cd2mBý-az Cd2mBý4ra:u-£a
£d££µ´2 ü¸[3 uÏ[[.»¯Õ [m´µÓ » ¯£Býk4rCdd a.»µ=2A¼+«u
I-SERVE 61
.»µ2!q ¯Õ§ ¢ a£¢» >ü2A¼L+ ' uÏĀa2 K AÐa£ -2Aü[ :u .»µ »K
/Á»µÓ2.ÖdØ+° z2A¼ +«H´?«§_24ra2u4r {£ { {Ð'/Á»µÓ2.»µ+° »HT
_24ra2-az±pd {+°+°)´{mC£:+° KT´{BºÿªTJA¼ >2_QÐ´2¢ÿuaCd a£¶[+«
ÖÅÓ¡®-+°Bº {2Bý ¢l°×ü2A¼LK-m4³Õu2.d
m´¯sCd2ÿuaCd a¶2¢>ü2C£»A¹+°s+°aj+r2BºCdCd a¬i {£a£ÅÓ®2A¼L+ {Ð

CÖHT4r uÏ¢Aÿ¼ .Öd ØHCÖHT4r-[=2A¼+°2#£2!q;+° a+°Ö 2]- uÏ2¢´Bý
¯Cd ajü.» ¯£L ¯ü;+°ĀL4rTL.»dl°ûBºA¼-2A¼ ü¸£L+«+°aj+r2BºAÐa£»3
m+° 2¢»¢Aÿ¼.»¯Õ£L ¯Ăül°×Öia£4Ø2+°H|4##§.»dØH£Lm´>Ï T+°¯2Õ ] uÏT.£a`
.» ¯##§.Öd ØH3T.£a` ü¸£L+«dAÉag uÏ2+°H\µµÓÐC£2Aÿ¼2üDÿ2.»u4r.Öd ØH
JÐa+°24r/Á»µÓ2.Öd ØHff
a£ Cd2mBý4ra'+°üm±Āa2ÿ2ª ¢£l°×'TAÿ2¼ 4r3>Ï .»µa-2A¼ ü¸'
+°ü2] LA+r:u|4-aÎ¬i£L+« uÏ¹Á»µü.»¯s» {2?u:A»£+°as Ø2
+°as Ø ¯Õs »³u³Õu+«2]A»
ĀgCd ØTCdØX £ÿªT¯2¯ÕgC¹¯Õj,
¯2µ2Cdd¯CdCd¯´sNÿ»³u C£Ø
+raØ2+°a¹T.d +«2]A¼³u2+°a¹T,, z Øm´¯µ¢¸
a£ [ u[+«N£+°as Ø»J+rA¼£+°¯ü+°as Ø»qA¼=2A¼+°2!q£l°×+°aj ü¸
±Â2A¼ ü¯Õ2N8JqA¼» ¯Ă[A?«ÖR®±pd-az£ {2Bü[:+°Bº {2#£
_N¤ Xs ´vLs4r µ2X2]±paz2N -2!q -`4rL±paz2N -az£ 3$Ï¬i ' >üÖz+°
_N¤[-¯L2]8»¹´ü.»¯s£-2!q£LA¼Õ§¢+°as4r+°[´Õ¯s£-2C»4rK
£¯Ð_N¤C¹8J.»d#2qA¼a£ :A»£¯ÕgX
TAØ Cda`m´m+«d
a£ zBº4aA»£JCd2mBý4ra¢l°×üm´ Xs[.d¯ÕuAÿ¼´Bý£L[/A¼¤L2.d?u[+«3CdjTA¼Ø
£L+« -2N2.£ü[ ÿuT2.£a[ Ja .Ö±Āa +°A -d -u =2A¼l°× .»d ü¯Õ ]y2N"
TAØ Cda`m´m+«d3d=u[aÐ³Õu2.£a"+2.Ö2T a24r.Ö´2Bý
WBº a£ Cd2mBý Ö2A¼l°× ¯Õ§2.£B¹ ¯Õ§2] £l°× ´[ 8T ;´ .Ö±ĀB¹ 3
T a£üKl°×.Ö±Ā:u|4 Cd2mBý¯Cd aüÖzA¼i¬ ³uCdjü£aANA» a¶ü
l°ûB '´[ +¹¯» ¯Õ§.»µBº£ÅÓ®2A¼L+ l°ûB£l°× ¢Nÿ2]!q̧ +°aj a£ÙK /±Ā¯
a£ÙK uÏ a£ÙKl°ûBTĀsa24r¢Nÿ2] {ü/A¼¤L2.d [m ´|a´Õ2.£Bº
+°Cddz42 {2Cd al°× ´[¯üÿª24r»>L\±paz2N+°Cdzd 42ÖR®mC»C£dz42
m´»W2.»¯L+«m´>¢¸.£u a ]y2N»A¹+°sÖ+°a£j©Ā2m´>¢¸Cd\Ù±paz2N-´{Bº
³ua¶ü2C£3¢]2]¢+°2¢Aÿ¼aj a£Ùü[ü¬#§Bº2+¹¯2ÿªT[´L±ĀH2.» a£$ü
8a£#.»µa ;++°a£$+« A»µü ´2]:.£ya 3dA»µü¢3d a£$ü+3d
I-SERVE 62
m´>ü+ Aÿ¼ØBý.» Ø ³ua£ü¯2_2Aÿ¼ u2Aÿ¼£Øü=u {2B¢[akd2.»¯s Aÿ¼ajµm¯s
m42AÉüa]2.£a3da£$ül°û-dm´>ül°ûAÿa¼ j a+g r üĀNÿ2.dB2º +¹¯2d>ÏµmĀsü
a]2.£a:u ³ua¶ü8a£#C»¯ÕAÿ¼aj Ø ¯gü ü¸ mC»C£dz4 m´>ül°× 2]m´Ö >2
+°H\2N
+rK+rü.dm+°4 2¢+[»ü¯2 CdĂa£ü4Bý]±p»#´?«+«m´>ül°×Aÿ¼a£j¯+«sCd\Ù
ÿ¢4r¯+«s ¾´L\2N a£$ül°× -2Cdl°× z2A¼ A+r a£>Ø±Āü -2!q -N ;+° /±Ā¯ u4r
{2B»N3ÿu ±pazm+° 24ra£>Ø±Āü2!q3Nÿ+ra$ü24r L2NA2C¹a£$ü;+°L
a£ uØü a+°a3m+°T2.d+¹ Bº2ÖzA¼ü¾´?u§aa£ uØü+¹¯2dzA¤üÖzA¼¬i£az'
dzA¤ü ü¸ a£$ül°ûa£$ü2]m´>ül°×-§+°©Ā§ü ]y´BÃaz:u2?« A¼µÓ .»y¯L+«
¢?« ³ua¶ü2C£m´>ül°×TTAÿ¼ a£Ùü¢ uÏ¹Á»µü.»µa
a£ » zÖz#§ÖzA¼#'3AÿØXj+°TA¼Øa£$ü|+/Á»µÓ2.»µ2
-AÿØCdjTAØC»»d2´vaÐ2a£>¯ LkC£,
CdA¼ m´¯ C£¢|+a£>TA»ØCdØA³uC£,, z Øm´¯µ¢¸
-2A¼ q̧'TA¼Øl°×a£>TA¼Ø-[m´>¢¸ £Bý 8aBý±paz2Na£>4³uØ2-» á
4B ]y2N ' TA¼Ø ü¸ 4´ 4´ a£$¬2A¼¢ uÏ¯2´¬i -CdØ2Cd ¯ ag 2Cd24r
a£>Ø´L±Āü .»¯s l°ûB Cd ¢ C£ z -CdØ2Cd ¯<24r {2B»£ÅÓ¡® £ÅÓ® ¯Ă¢¸ 8
+°¢¸ü {2B»N+rA¼
T»+°2¢a+rü
-# 2?«a£> 2µÓ2¢:£ÅÓK {>[j2.£ {Kl°×Öia£4Ø2+°H\2NÖia£4Ø2wa2Bºa+rü

a£>¯Õ+° Öai £4Ø2
ĀXÐ+°Öai £4Ø2
K¢+°H\2NĀXÐ+°Öia£4Ø2UTCd2¢/´mA¼ +°aÖ¯[»µü>L\3¯[»µü[TCds24r
Öia£4Ø2+°H\C»-Na£>¯ Öia£4Ø2-u2?« [TCds zql°×2B|+ ü2T»+°_ü2.»Cd Öia£4Ø2
+°H\C»-NĀXÐ+°Öia£4Ø2
Cd£[TCds2Öia£4Ø2
ĀXÐ+°2¯ÐT»+>° , z Øm´¯µ¢¸
a£ K¢+°H\Öia£4Ø2-# 2?«A»A[+« »|a[TC£süq {|+ ü2T»+°_ü2 q̧

Kl°×Öia£4Ø2´{?«2§ N-2A¼ ü¸KNĀXÐ+°Öia£4Ø2:u2?«ĀXÐ+°Öai £4Ø2+°H\£B» ³ÍCdjBº
a£ ¯L4rÙ´LMH2].d ¯£Bý+« 'm´´2.d 2C£4raB4r+° |aT?«"
¯jµ Á¼2AÖiØ2
A¼©Ā§Ð+¹Ta>ØC»,, z Øm´¯µ¢¸
¯jµ2 2?« 3Á¼ =A¼a42B+°[´Õ¯s2!qTa+«s +°ü4[£BÖ BÖi£ {2?uB":u2?« /Cds
I-SERVE 63
ĀXÐ+°Öia£4Ø2Kl°×+°H\2N+°+° uÏ¹Á»µ[+«K {-aÎBº {Cd£ {:u2?«T»+´° vaj+°Ö
ĀXÐ+°Öia£4Ø2-2A¼L++°ü4 2!q+°ü4A¼á»µÓÐaBý-m4³u 2 {£ÅÓc|+-N+°ü4Cd2N
-»+°>jü¢¯Cdajü.»¯Õ4Ćd´¯Ă.»¯Õ[d ü±Ā?«2]A£H]yIagdmCdüXL\
J#[?« u¸_³>jü4r±p4´Bý {±Ā±ĀüK+`«2]±pC»:´{Bº3UT+«:u2?«á ag
T.£a`.» ¯T»+°2+°ü4Cd2N'T»+° Öia£4rØü+°H|4¯ d2¢mĆ»Ø+°[TCds»Q {2BºA¼
+°+°+r+°C£Pd24r>L\±paz#§4rT»+°Öia£4rØü .»yĀsaz
+r+°C£Pd 2!q;+°C£Bý.# Ö §JA¼;+°C£?«´2 Bºu4r´2Býa£ü?u[+«¯ÕA¼¤24r {2N
:2|+ z2N-NCBý 2Sa£H±p ü¯Õ+°`2A¼4Ùa ´BºCd2Bº4r:2Cd¢3.Ö#§ JA¼ ;+°
+r+«£H2N3+°ù[|+C£?«´2Bºa£Hm+«2A¼´Bý±paz2NA¼a£[ü_Bý.d ¯ [Õ
'_2Bº
+r+«3C£?«´2 BºJA¼£H2N3_a {+«Cd#§+¹q+° C£?«´2 Bºa£H±paz2Nff-+2# {2?uBº
+rKK u[+« >L\2N-N+rA¼+r+« £üB[+´2Bºa£üB[+¯2_2Aÿ¼2qA¼wa2Bº;|+
+°`2¢>L\±pdaz-2C»
-u|4]a+rü2´{ùØü.»¯Õ 'µÓÐa£m4³u 2¯2±ĀN2]£L+« {#§2BýT»+° z
CdAtÐa£Öia£4Ø z+°ü4Cd {2?uaz.d ¯£ÅÓ¡® mCd2Q[Ö+rü>L\¯2´Ë#l°×Q[+«
zBý¾´?«§´Ëu£¯2´Ë# ü¸JBý+«Öia£4Ø2+°H\2N-[-2# {2?uaKu2?«/Cds zü
Td2¢'¯2´Ë#+Öia£4rØ[+ Aÿ¼Ø¯2_2Aÿ¼2+r+°C£Pd2 2?«¯2_2Aÿ¼»+rK a+°?«
+rA¼
a£ :u2?« T»+° uÏ£[±Â2A¼#2.»C+d r[£ÅÓ¡®|+ ü2+°aj CdCd a¬i _2Bý .dm+°2
XL\#§4r¯Ða£Ù[+ÿªT+ÿªT+¯Ða£Ù[+Xa4Cd {2?ua-2C» 4rKá Á[
.dBºqa uÏµÓ|+s 4+° q+°±pC» ' ¯2Āa2¢ {2B» A¼Ð2A¼Ð A¼¦0uü -4r MC¹©Ākü
+°HTq züÖzA¼¬i£?« ü¸ .»yA¼¦0uü¯³Õu2.dBº »N= Bý+ ĀAÿ¼Ø2+rA¼
m±Ā>Ï2T uÏCdT qÏd2¯ Ø4tac Aÿ¼d¦,

A¼³u[s 2 a£¶¯Õ+°s \W0u: ,, z Øm´¯µ¢¸
C»ü¯+¹ ü¯Õ uÏ£[ CÖü¯+2!q 3 Cda£Cd ¯2Āa2¢ =[ /´mA¼£ü ]y£

£Bý|+J+rA¼u4r£´Bý.Ö#¸K zA¼t4rCdBý¯Õ±paz {¯ d2¢+ra].dy´{#§ 2!q
´{BºCd2A":´{Bº-Bº {+rüy 2!q +rüy4ü4Cd2A"
4aWØü+°ùü
+°+° ) a£ CÖHT4ü£Bº :u2?« uÏ2 ¯2±ĀN2.»2A¼l°× m´ dCd2 .»dH

m´dCd 2!q8T.»d H-2?u£";+° 2] uÏ[[´#§+¹£H-CdBº »LL-az {2BH
-u2?«£Býk ´#§l°×[
£l°×3 uÏ2/Á»W2.d [ff-Bº4rH£Bº.Ö´Õ2Nm4³Õu2.£HCdCdsÐ2
I-SERVE 64
CÖHd[£Býk -Bº4#2 aÊCdÐ» - {Cd2N u4r CÖH¯Õ£Bº .Ö´Õ # Xa¯L2.dBº2
4B aÊCdÐ»- {Cd2N+°+°a£ Ku2?« O uÏ¯ {= BºCdCdsÐ$ÏB¹= BºCdCdsÐ uÏ
a³ÕuCdB¹ zj2A¼4r»[akaz2.d+¹£H-2C»4rK+°[´Õ2]m´X£BkCdCdsÐ24L2].Ö´ [
Ö2#_Bº l°ûBºA¼
a£ m´µÓ-Bº4A ¼ü.dl°×£BºI¯+¹ ü¯Õ um4Cdsü4Ly.Ö±Ā:+° ¯ Aÿ2
.Ö ´£Bº I¯+¹ ü¯Õ um4Cdsü .Ö_C£ T CdCdsÐ uÏ2 +°ü£Bº £l°× CÖü¯ +°A -[
-Bý\m´X£Bý+ .Ö´l°ûBºA¼.ÖDC».»´Õ2N.Ö´Õ#§m4³uÕ 2.d4üµÓ+«s=A¼?«£Bý¢ {2A¹qA¹
.d¯+[- ¯aÖC » Cd\´V+° .»¯ +[JBý+« .Ö´Õ Nm4³uÕ 2.d4ü T»+_° N¤ {2A¼[a$Öi ´{B»
-Bý\ CdCdsÐ2 ÿ¢Nÿ2.£H a£ ' TAÿ¼24r Kl°× m´µÓ » ¯£Bý ü+°` z >£_ .Ö ´£Bý
ü+°` zwa2BºT L2.£
:+°Bº 3ü+°ùüKKl°×£l°×u4r¯L±pdaz {Ð 2]´.dyāl°×BýT»l°ûB
¯ Aÿ2.Ö´4ü£B»k+°+°».Ö_C£ {Ð um4Cds4rT-2Cdl×° z2A» ;+° a24
{4BºÃl°× a¹a24» ¯su4r´#§A¼CÖü¸4r {4BºÃl°×a24» ¯su4r´BºCd2N {Ð
CÖü¸[4BºÃu2?«£BýTKl°×.»¯Õ/Á»µÓ2Āag+° {Cd2N».Ö Á[u4rT ¯Ă¢
u4r3¢]2.d+¹T».d.»¯+¹ ¯Ă¢Aÿa`.ÖazØ.Ö´Õ2NK ¯Ăl°×´#§+°±pC» P®
-Bº4-2C»4rK».»d ¢»/Á»µ[[aag+°2.»¯+¹¢l°×
3CdjCdCdsÐT.£a`
W ³uL¶CdÖz+°TAØ¢Aÿ¼m´ùR+°¢wa2Bº -2µÓÖ3CdjCdCÐsd T.£a`4L2]

m´Ās .»¯ s £Bº3¯2A¼ab 2ā ¢»3CdjCdCÐsd uÏ2m_³uj4rLA¼4aÙ 2]CdA+r=u- CdL2]2A¹
3 uÏ£ Cda` m´m+«d T L2.£Bº3Cda £Cdm´W2.»£Bº8A¼ÕC§ ¹m´µÓ »d H"¯ Aÿ2
.Ö ´£Bº8A¼Õ§C¹¯ Aÿ2.Ö±ĀH"-»A[4BT L2.£Bº:+°m´¯sCd23dĀ+rCds4r
3CdjCdCdsÐTA¼Ø.Ö´¢ Bº2qA¼
-A»T?«"-¯üTd 2.ÖÁ¼ü.d+¹+° ±p Bº28T?«"ff

-+2#£a£"8Td 2-a2g +r£ü£T»£Bº+[-aÎCHd ¯2±Āaz2.£H
-2Cda£Id
wa?¢¸Aÿ¼T[ d2=u>a4Cd2A¹.Ö´2Býff-[»ÖR®;+°=+rJm±Â¾´Ë¯a 4rL[
-Bý4r+2Bý -Bý\2A» CdBº {4r -d /´£Ø¯2 A¼2.dC£B" z2A¼ £l°× 3Lg+µ° m¯s2
4L2]8 mCd2CÖüp-2.d£»¯l°×2?uBº3Cda£Cd42FÿaÖ3Lg+°µm¯sTdü.ÖDC»
T[-ag2.»¯+¹4ü ¯Õ+° µÓ+«s {2A¹qA¹.d¯l°×2?uBº-´{Bº¯ Aÿ2m±Āa2DÿĀsBº
-2C»4A
-u|4 W ³uL¶a£ zBý+« -¯¬iCdC¹sÐÁ»µÓ2.» ¯ z2A¼A[+«- µÓØ +r ü¯Õ
{ z2A¼ aCd ü =u {2B¢ a£ zBý+« /Á»W2.£ü[ [µÓyaz2.dl°×£Bº =+rJ
m±Â¾´Ë¯a4rLA¼4Ùal°×ÖR®»8¹´Õ]ym´µÓü» ¯sKl°×¯waiÖ4ØCdqA¼[3dl°×-[´Õ ¯s
3d_d?«+« ±Â j2?uBº-2C» 4rKl°ûa¹y¬?«§ =+°£T+Ă¢±Āa¨£ü.Ö±Āü[
I-SERVE 65
.dBºBº=2A¼+°["»3dWØBýk+rA¼4A-2A¼+°[
:+°Bº a£ zBº-u+rA¼a£ zBº WBý+« m´Õd WØBº¾í4rÖ4ØCd 4üWØBº
-2A¼ ü¸ WB º 3Cdj uÏ2¯2±ĀN2.dB[+¯2±ĀN2]Cda£Cd-N 2#_#§?u[++r ü¯Õ
ĀAÿ¼¯2´Xs[4L2]mĆ»Ø+°24r¾³u.dyL2.dA¼ü.dl°×2#£Bº-2A¼|+ WBº:u-£Bº
¹³Õu.d´ü2a£ ¯2Āa a#,
¯2µ¢Aÿ¼Ø³uNdC»mµ¢Cd£Øá agZ¦,, z Øm´¯µ¢¸
a£ CdCdsÐ¢Aÿ¼.Öd Ø2Bº[-Bº42 4r»¯L±pA¼' ¯Ă»+¹X8T.»¯s2A¼2!qCdCdsÐ
Tdü4L2]¢Aÿ¼T#2ÖzA¼ü¾´#§4r»:#-#42Cdüm±Āa2Dÿ¯s2N-Bý\2.»Q
-A».Ö´#2ÖzA¼ü¾´?u§+° 42Cdq ¯Q-A»-2A¼ ü¸ CdCdsÐmµÓ `2.» ¯ z2A¼3 ¯Ă+«
¯2µ¢Aÿ¼ .ÖdØH -2!q ¯CdĂ2Āa2 +°H\2.£H ¯2Āa2 -2!q A[¢ { A¹©Āü
Cü\2] A[+« ¯A¼Ùùü +°H\2.d#2 T»£Bº ÖzA¼#4r ' ´[ .» ¯+¹£H A[+«
¯aÐĀ Ø24r-2A¼a.»d ü¯Õ´üwa2Bº
A¼§ül°×A¼a24r {2BºBº2
¯>ül°×A¼4Ùa4r {2BºBº2
J?«[4L2]´vaÐ24B.Ö±Ā£?«C¹±Ā# z<ØÖTĀAÿ¼l×° Bº ¯T2.d ü¯ÕT
£ü4 {£az {Ð.dm+° Ls´{mCdBº {4+°K´Lÿu¢»£?«[4L2]T LĀsT
Ö+°AÐ|aAÐa±ĀuµÓyC£Ða¦´L+LCs £¦,
µÓÖ T.£a¯Ă2C¹¦.dCdagĀĂAÿ¼¯24 ¦,, z Øm´¯µ¢¸
a£ Ö+° »N¾Á¼t+¹#l°×2!q3+¹#4 j[+«ü4aAÐa±Āül°×ü {£a
µÓ zT.£a z¯2C¹ zĀAÿ¼¯24 z
;+°a£$A¼4Ùa l°× 2±p£ü2!q z2A¼AÐa±Āül°×ü 2].»¯+¹£HAÐa±Āül°×ü
Õ´Ë{§ü m´+ra2 aCd {2?ua -2A¼.»Cd -2A¼a AÐa±Āül°×E 2] .»¯l°×2!q 2
=´{Bº_BýC»-´{Bºa£>ÿª 2¢+«±p .dy-u-2A¼LK_#§¢»¯+¹ #2ĀAÿ¼Ø2+r+°±pC»
+2A¼wai£ _#§¢ »¯+¹£H -Q l°×A¼a+°±pC» +°K¯2 ;+°BýC¹Öi£ ¯³u2 .Öd ØH ;+°BýC¹
¯³u2.» ¯s £Bº {´{Bº¢´ül°×´2´ÕĀsBº-2C» 4r+°£Bý AÐa£:Cda AÐa±Āül°×üC¹
¯³u2¾´2.d+»2A¼l°×- +rµÓ2=l°× 4r {2#2N-2C»+°A¼
-u|4)a£ Ö+r[+¹|a£BºµÓ T.£a¯2C¹ĀAÿ¼¯24 ü-»## 2?«'
ü4aAÐa±Āül°×ü ĀÐQÿ2.»¯+¹£H -2Cd ´vLs4r .»Cd+r+°±pC» z4ÙL¹ :A¼tL¹
+°K¯2;+°Bý¹ĀÐQÿ2.»¯+¹£H
mµÓ ` [NAÿØ¯ü
a£ CdCdsÐmµÓ `2.»d A¼ü.dl°×£Bº aÊC£ÐK>BºC£ÐKA¼4Ùal°×a£Kda£A¼£Bº

µ2X½>Ø z3a zCd´+°¯2±ĀN2.d+¹£H3a 2-2!ql°×?«üCdÐ2ql°×2B¯?«4r
{2Bº#2 a£ {Ð 2]£BýT £l°× CÖü¯ .Ö´Õ 2N .d+° 4r m4³ÕuĀs [ 4B CÖü¯
I-SERVE 66
-2A¼|+Kl°×.Ö´B[+«¯ÕA¼¤´BºCd£-az£T#2¢ {2B»+°©Ā§üT»#´{BºI¯+¹ ü¯Õ
um4CdsüKl°×CÖHdH-2A¼+¹¯2.Ö_Cd£T
a>¯sÖÿuØ2a³ÕuC£2µÓ¡A¼¤¯C£sÐ±ĀXK2,
X Cdj[¯2Āg´Ø uÏ2mµ¢Cd2¯Õga¹ÿª ,, z Øm´¯µ¢¸
T»#´{Bº ¯Ă¢a ¢4`2 {2!q ¯Ă:#-#.dH¯s2NT»#´{Bº ¯Ă¢
CdÖ 4`2 {2!q8Q_maw++°A¼.Ö Ń;´{+¹_N¤+rA¼+°+°3wa2Bº4ùüA¼a24r
¾´?«§ µÓ¡A¼¤Ö ¯CdÐ4ù[ ¯¢+« CÖ.dy+¹ CdCdsÐ¢Aÿ¼ T»£Bý+« :u2?« CdCsdÐT.£a` ü¸
¯+ü° A¼¦0uü±pazµµÓÐC£2A¼ ¯ÕgX+°ü4Cd2A¼» TµÐ¯2 {2BH'CdCdsÐT.£a`JA¼
³uÅÓ£A¼Õ§ {2Bºl°ûBºA¼
:+°Bý2] ;+° 8Bº á£ü al°× £Ej+« ³uL¶ µ¢¸+rü¢ +rl°×2B 4AØü¢ a.d
.»µBº'4AØü¢Cda£Xµ¢¸+rü¢l°ûB¯2Āa2 ü¸ .»y-a£gü+°TC£ d24r
Lk2.£BºCdCdsÐT.£a`Öz+°3 µÓØ+°Cd m´Ö>£Kl°ûBT L2.£Bº.Ö´Õ.Ö´Õ] L+«
Nÿd A¼ §CdC»sÐa ` #2 u4CdTA¼-£Bº
z Øm´¯µ¢¸
-2!qa£ 3CdjCdCÐsd mµÓ `2.»µ+°A[ 2.Öd ØH 2 ü¸3CdjCdCÐsd Td 2¢
{-¯2ÿu Cü\±pCd2N3Cda £Cd-A»CdC£sÐ[[NAÿØ¯.»dHA[ ü¸3CdjCdCdsÐ2
´#¸ {T´VCdÿu ±pCd2N
-¯2ÿu -2!qdz+«sdz+°s24r;+°[akd[.»µ+°A[+rA¼q+°;´{+¹_N¤+r+°
\ü\üuBºBº2TCdC£sÐ[ 2.»dBº2 ü¸ '-¯2ÿu ±pCd2NT´VCd ÿu -2!q
[akd2.»¯l°×CdCdsÐ2-ÿª£[+«a£+°-ÿª 2¢ mCd2Cdüm+«2A¼ü4rÿuT¯s {2Bº#2
:N±p£ü2!q [NAÿØ¯2.Öd ØH[NAÿØ¯ 2!q:2.dT2.d4rAÿØ»CdCÐsd Td 2JA¼
AÿØ2.» ¯s [NAÿØ¯2- {Cd2N-[.Ö´ .dy:u [NAÿØ¯üC¹l°ûBý# 2?« T»+°
_N¤C¹ CdC£sÐ[ - 4r³u .»¯+2!q
Nÿd A¼ § CdCÐs» ff 3 Cda£Cd -2!q -u2?« uÏ2

+°H\Cda£Cd£Bº'¢+°2¢.» ¯´üK|+ ü2]´Õü¸ü3#ü 2?«T
a ` #2
u4Cd TA¼2ff3#ü ü¸´Õü¸ü ¯Ăl°×8 HØ ´#§A¼+°A-u|4CdCdsÐ uÏ¯2´Bý+«
'>4mIBº ü¸8A¼¦< ´#A§ ¼-2A¼|+
Nÿd A¼ §CdC»sÐa ` #2 u4CdTA¼,
a£ ¾Á¼t ¾Á¼t ³ÍCdjü2C£'¯2Āa2¢¯2.dL¯s l°ûB:u2?«ÿu 2C¹»m+B2ý .£a
m+Bý¯s£a £ÅÓ¡® 2] ±Â2AüK -+¹a .ÖBº ±p£üK -+¹a -2C£ .»Āsa 8J
.Öd Øa-[+°ajü.»¯s» {2?ua»A¹+°s +°ajü.»¯s» {2?ua+«+° +°ajü.»¯s»
{2?ua+rKA»[+-2#+¹a-2!qA[-ag28T?«":CdaüA¼Õ§¢£a.»¯s#¸8A¹
±Â2A¼Cd#¸+°[´Õ¯s {2?ua-2C»4rK£LA¼Õ§¢ mCd2£a8J.Öd Ø.ÖdØ#2
qA¼8J±Â2A¼±Â2A¼#2qA¼£ÅÓ¡®´L´vakÖ3C£j2A¼2¢ {2?ua ¯Ăl°×:u2?«
¯ÕgX´?u§ü2!q3CdjCdCdsÐ uÏ2;+°!qA[+«ĀAÿ¼2+°+° [£Bºm_X+« {2Cd al°û
3CdjCdCdsÐ T.£a` .ÖdØH Q» mµÓ `2 -2?ua A[» 2 .ÖdØH A[» [NAÿØ¯2
I-SERVE 67
.ÖdØH
a£ 'm´m+«d ¢ BºÖ#¸ {£az
µmĀsü.» ¯¢Aÿ¼
¯A¼Ùa {.» ¯¢Aÿ¼
CdÂ2Cd-ÿª 2
' Bº»?«+T° 4r {2Cd+rü2J¯ÖCdsl°ûB/´Ö42qA¼3 Bº;+°!±¬ p£H
-´{Bº JBº .» ¯ CdCdsÐT.£a` ¯´ËüÖ2A¼[ -ag2 =´{BÖiC» ' a+°24r ĀÐÿª µmpsÁ»µÓ
4aÁµ» üÖz+°8+uÿ £[-ÿTª 2.d4ü4C£¹-´{Bº {ÐU jl°×Bs Tý - {C£ {³uL³ua
m_³ÍjA¼üm_³uja¶üÖzA¼i¬ £ÅÓ¡®U jl°×s¬i {2Bý=uw4iC»'¢+° Ø ³Ía£[Bý´¯Õ s£a¹
-u|4 {Ðl°ûBU {jl°×sBºÖi'¢+° Ø ³Ía2Bý´Õ2.d4ü4C£ {
µÓ z
a£ :# 2?«Ö+r[-2A¼+¹ ?u[+«ü4aAÐa±Āül°×H3mµÓaz2.£H-[Kl°×
.Ö±Ā£?«¢ÖzA¼?«NµÓ zµÓ 2!q µ2Cd 4` zĀAÿ¼.dCdd¯2´Xs¢µÓ 2
]y2N-+°Bº µÓ 2!q-2CdL2mNd[m4³u z-[.Ö±Āa:+°Bº µÓ 2!qµ2X
µÓ» ĀAÿ¼ØC»mµ}d ¦µÓÖ³Õuá 2Á¼,
µÓ Wc µÓc µc2X¦µÓÖ mÿu2X[£a`,, z Øm´¯µ¢¸
a£ á mµ}d¯ĂazÖ+°2'µÓ 2 ü¸»üDÿ¯s2N;+°TAÿ¼24r.d ¯s'µÓ [+
3á Á[+ÿqA¼»qA¼'µÓ »3á Á¼2µÓ »W {BºW {Bº2!q 24ÅÓmÁ¼Bº
µÓ »µ2Xmÿu2X[±p4!qN§ µÓ »'µÓ [ĀNÿ2]£Bý+« a£4AÐ» ©Āü/2Bº {+¹Ć£±Āü
/2Bº {£Bý+« µÓmCd {ül°ûBTmCdü {C£a³uA¼d 2¢µÓ »NT+°¯Õ ¯s£BºTk LsC¹
¯ Bº {C£Bº mX¢+° 6µÓÐaØ2 ü¸ l°ûB +°ü4[ 32A¼2 µÓ 2 ü¸ +°ü4Cd2N a+° a+rü
Cdkü ¹£ØAÿ¼ü:u2?« Kl°ûBW2]±pC£az³uA¼d2¢µÓ 2T+°¯Õ2]£Bý+«;+°
-´vaÐÖ/C£Ă³u2±Â24+¯s2NµÓ 2+°ü£Bý+«3CdjCdCdsÐ2-£d¯24r- 4Cd2- {Cd2N
µÓ 4`2 ³uA¼d 2¢ ¯L4r ¯Õga´BýC» ml°ûa 4rü l°ûB £Býk Â2Cd CdH[¸ TµÓÐ¯Õ2]#¸
TµÓÐ¯ÕĀsaz:uµÓ 2Öz+° ³uC£Ð[µ¢¸+r¢¸a+°a+rü4r Lk2.£Bº£Ej+« ³uL¶-u
Lk2] Lk2]µÓ 2!q8T?¢µ¢¸+r¢[aÐ.d2.»µBº
mµÓ¡C£Ð¯©Ā§Ð.dA¼©Ā§Ð.dÿª+rsÐm´ËC£ÐµÓ¡ÿuµÓ¡ÿª,
³uØX4r¸dXd¦¯µs:X+°AÉ¼ØC»,, z Øm´¯µ¢¸
:2§ {Jq[J´[+.»yJa£[J 2]J.ÖBº J:u2?«£?«[»?« iÖ £¯a| T£
z#§l°×£.d¯Õ£X££¯.d¯Õ£8a+°24r£?«[-ÿª T2]£¯|a£Bý+«¯2C¹
+°ü4l°ûBºA¼A¼¦< +°ü4l°ûBºA¼-u= BÖi£ {2!q£Bý¢µÓ 2 {#§¬+°
U {ü2A¼LJA¯ _N¤C¹ {2B»£Bº£l°×ÿªTØCds¢:N+r£H-N+r£H-[
+¹L+° ql°×2B {2B»£Bº m±Āa_¤ µ ]y ¯0uü A¼¦0uü 4B A¼t ±Â j[
Xa¯L2.dl×° 2B {2B»£Bº-um±Āa_¤ µ ]y´BºÃ£?«[-ÿªT2.» ¯ d2¢m´d Cd
I-SERVE 68
´vaÐ+°24rOC»2mNdzBÖi {2B»£Bº= BÖi£ {2!q£Bý¢µÓ 2 {#§¬+°
= wai£ HÖ¯2.»¯s£a[CÖH ¯s l°×+°Bº´{ 2Bý±pCd2N+rK;++°ĀL
3 2#_d#¾´BýC» u42BºA[¼ ¾í+« mCd2.dü4¸ r {2# {2?u2:u+rl°×2B= BÖi£
;+°BºCdÖ¯2.» ¯s£L´#¸l°ûB£aÖ¯2.»¯s£a[CÖH¯Õ£l°ûB¢ú_d?u
l°ûB¯Ð.dyā24r.dü¸4r {2Bº4H\C»-u.dü¸4r {2#»Cd £CdĀAÿ¼3´l×° 2B
+Ā\2.dl°×2#±p4H\C»£Bý¢µÓ 2 {#§¬+°
A¼4ÙL_2Aÿ¼ {ü a`¯ d2¢:2?¢¸´2Bº4ü.»¯+»#´{Bº_d#dzA¤ü
.» ¯#´{Bº l°ûB ¯Ă¢ 8 +°¢¸uü ql°×2B .d2A¼ u4r .dü¸4r {2!q £Bý¢
µÓ 2 {#§¬+°
¯2C¹2 +°H|42A¼l°×- +rµÓ2 4ü .¹# {2Bý l°ûB -+°Bº q!q§ {2BH-2!q 3
¯2C¹»J-ÿª£[+« a£l°ûBºA¼-u|4A¼¦<2+°ü4?u[+« - +rµÓ24ü.¹# {2Bý l°ûB
-+°Bº q!q§ {2BH 3 A¼¦<»Q -ÿª£[+« a£l°ûBºA¼ :AÖu l°×A¼aCd2N -2?u»Ö "
4rBÿº[mA¼¢ {£Bº´vüC¹#¢ {2!q mCd2¯£¯-ÿªT¯s£B"±pKµÓjµ2¢ {2!q
ÿªd[-ÿªT¯s£B"-u4rBÿº[mA¼¢ {£Býu4rÖül°× ¢l°ûB= BÖi£ {2Bº4H\C»
£Bý¢µÓ 2 {#§q+°
Cd.d#§C£ {U {ü2A¼LJACd£aá£az£a-»ÿqA¼2ql×° 2B\!q§ £a
\#§[£a-» ÿqA¼2ql°×2B 2]£a.ÖBºÃ£a-» ÿqA¼2ql°×2B-2A¼LJA¼ ¯ 24r
- Cdm´£³u2 2?«.dü¸[.d´{.d´4H\C»£Bý¢µÓ 2 {#§¬+°
Ø ³Ía£ü.»¯sl°ûBm±Ā´2]+° Ø ³Ía£¢¸ z[\±pl°×2B3Ö³Í¢¸´Bý±pl°×2B
¢´ü.dü¸4r {2Bº4H|4£Bº= BÖi£ {2!q£Bý¢µÓ 2 {#¸¬+°
' +°u2Cd2 A+r CdL\±p2Cd ³Í 3Á¼ü ]y£ ¯|a £Bý ³uA¼d2¢ TAÉØ
ÿªC£¬iµÓVa£A¼üJA¼
:N»f» f-»mÿu2Xql°×2B {2!q-2!q
'A»³u2»f» f-»mÿu2X
ql°×2B {2!q-´{Bº£Bý¢µÓ 2 {#§¬+°
3+rµÓ¯A¼Md¯Ø´{2¯¦¯2 Ø ³ÍL`¦,
+°ü2+°»X X¦¯µ2Cd:X+°AÉ¼ØC»,, z Øm´¯µ¢¸
] L4r ' µ¢¸+2° ¢ a¹ [aÐ.d2 .Ö_Cd£Bº WBº m´X£Bý+ ´vaÐm±Āa_t2 ü¸
8¹ Ø ³Ía£ü ¯s {2?uaz 3 Ø ³Ía£ü .ÖdØBº2 ü¸ £Bý ¯Ă¢ 8¹ zmA¼ü
´BºCd {2?uaz-u zmA¼ü´Bº[£BÖ BÖi£ {2!q£Bý¢µÓ 2 {#§¬+°
'TAÿ2¼ 4rµ2Cd¬i £Lü+°ùü.Ö´Bº2AÐa£µÓ 2Öz+°[aÐ.d£ü.»µBº WB º
¯2¯Cd£Ø+°a`m´+ra2µÓ 2+°ü£Bý
µ2CdBºf-2?ua-2A¼+°»'[aÐ.d£¢¸m´X.¹?u
µ2Cd:X+°AÉ¼ØC»ff-[ ]y2N'TAÿ¼24rµÓ [aÐ.d2.»µ+°-u2?«µÓ ĀAÿ¼.»¯Õ£Bý+«

8T´Ëü2 ¯s2A¹l°ûB.Ö±ĀBºd uÏü.»¯Õ£a2A¼L+°£µmĀsü.dNT£L+°£Cd´¯Ăü
.»¯Õ£a2A¼L+°£_ü ¯A¼ÙùüĀNÿ2]£L+°£µÓ 2CdB»mµ} Bº-[.Ö±ĀBº'
TAÿ¼24rmµ}C£Ð[.Ö´Õ3Cda£CdµÓ 2Öz+°´ËHC£[¯?«4r:u.Ö±ĀBº
a£ .d2mA¼Bº ¯sÖÖü ]y¢+° 2C££Ø´Õ¯s2N-u|4µÓ 2Cd¬i£aC£ z
I-SERVE 69
32A¼2-ÿªT2.dBº2 mCd»+r+°Cd ¯[NÿÖz+°m´ÿu 2.»CdCd ´L¯a£ü[2?«K4B
32A¼Cda24rü¢[2´{C£aa£ ´vaÐ+rü´{´v$Øü2C£'µÓ »3mµÓaz2]á Á[
-2A¼l°×£a3 ³Íÿu {ü aÙ2¢» vÐBº]µÓ »ĀNÿ2.dA[AÐa£3Cdj¯ÕN¤[
-2A¼+¹
' TAÿ¼24r Ö+° AÐa±Āül°×ü¢ ÖzA¼?« £BÖi µÓ [ 4LyT L2.dBº2 ´vLs .»¯Õ
W ³uL¶:+°wa2Bº AÐa±Āül°×BÖiT.£a£[4Ly¢Aÿ¼ m±Āa2Dÿ2.£Bº
T.£a`
:+°Bº £Ø0uØCd T.£a`4L2]+[Tµ}©Āü.Ö±ĀBºÖ4£W©Ā[+« 4ü£Ø0uØ£¢¸
32A¼¢Aÿ2» mA¼¯a¯ÐXff-» ³Íÿu {Bºa]2]
C£CdaØm´+rµÓ2ff-»£Ø0uØ2m´¯ÕA¼¤ÖN
¹³uaÖN'T.£a [a´`m´+°a`m±Āa2ÿª2¢32A¼ ¢Aÿ»2mA¼ ¯a¯ÐX4raT.£a£[
6A¼a+rü4rTÿªO2]T L2.£a
=u42!q
-a£ga£g_2Nÿ T.£a z
Āa£Āa T.£a z
³uÖ±ĀA»dT.£a z
m´ `C£CdaØT.£a z
3CdjCdCdsÐ´V+rT.£a z
£Ø0uØCd'TAÿ¼24rT.£a£[6A¼Tÿu4rü4rTÿªO2.£Bº2!q-N|+ ü2Â2Cd+°TCdÐ2
4rA¼' ¯aÙ ¢ W ³uL¶.»d ¢»T.£a.day ´vLs4r´LMH2]'¯aÙ¢ W ³uL¶
' 6A¼ a+rü T.£a`ü a¯ m+° 2¢ >L±ĀBº» Td 2 m4³uÕ 2] £Ø0uØCd ' Tÿu42
.»µBºa£¢»T a`Öz+°C£CdaØ2u4rCÖH ¯2A¼l°×'T aù4r/´+°L¯s2N-2A¼ ü¸
'6A¼Tÿu4rü-ag2.»¯+»2A¼l°×m´dXAt2
-a£ga£g2Nÿ T.£a2
-ag 2!q 2] m´Ö>2 -2C» 4r+° -ag 2!q 2] m´Ö >£ü +°H\2.»N
µm¯ÀsdÖm´ Xs-2C£-ag2¢|+ ¯s2NÖia£4Ø zµÓ zA¼ zÖzA¼¬i Kl°ûB'
+¹ ¢|+ ĀsazJ?«» ´{a©ĀagĀAÿ¼£ü-2?ua J?«+« TaA¼¤ÖT-a£gü Aÿ¼ajTaA¼¤24r
m±Ā´2]+°¯0uü-ÿªT2.d#2ÖzA¼¬iT-a£gü 2.» ¯´ü¢qA.ÖdØ ü¯Õ
´ü¢ -a£gqT" -a£gTq " -»N 2 T.£a` .»¯+¹£H :u2?« T.£a` á
-a£ga£g_2Nÿ T.£a`
Āa£ĀaT.£a z
Āa z-2!qTü 4üN-Āa z-2!qTü q[N l°×+°[´Õ2.» Tdü¢
Tü 4üN8N"Tü q[N8N"-[T.£L2.d+¹£H3CdjCdCÐsd m´+a° `
2+°+°:+°Bº
I-SERVE 70
ĀaÖN ¯<2 -ĀaÖN A¼¦<2 ¯< mÁ¼ Ö N Āa2 -¯<mÁ¼ Ö N -Āa2 '
¢+°2¢A¼¦<¯acq[¯<2+°[´Õ2.dBº2qA¼+°+°'¯<2-Āa2±pK¯ÐaÙ¢+°2
2]m_³uj¢+°2A+r4ü¯0uüI¯l°×2A 2!q£?«+« +2Cd+rü2±pd+°-2Cd2 {2#2N
+°+°-J-Āa£q-2Cd¾Á¼t3¢.d=2A¼+°dØ" 2m ´T2.»ÿua£Ø´{mC£A¼ü£a+°A
¢+°2¢m ´ TüÖi N+°A+°+° 2m ´T2.»ÿua£Ø´{mC£A¼qĀa2-2A 2!q3ÿua£Ø
´{mC£A¼üµÓVa£üKl°ûB¯ÐCd³Í-´LµÓ¡A¤ü3µÓVa£ü=?u¸>[j2.£d-[3¢] ¯s-T
-¯³u Ø+°a£ü'µÓVa£ü] L+«8 {C£d-[3¢] ¯s ] L+« ?«§ ¢´Bý A¼aXÙ ±Āü {C£az
m´¯sCd+rü2¢3µÓVa£üK¾í+«-2A¼24r»+°[´Õ¯s£¢´ü ü mC£üC¹[2Bý±paz {£az
-2A¼.»Cd8a+°24r.d¯Õ£:»J4BĀa ¯s {ü+r {µµÓÐC£2A[+°H\2.»á Cdj
;+°!qĀa ¯s {'a+°ÖT.£a` ´|aĀa£ĀaT.£a` z
³uÖ±ĀA»dT.£a2
³ud z-2!q A¼[t - Cdü±Ā|ad ü¯Õ2N/±ĀA»d z-2!q+r£ü[¯ÀÐ+°L2.d ü¯Õ2N
m´+°a`2¢ l°×+r ü¯Õ2NÖ+°2A[ĀAÿ¼+¹¯2 28ĀAÿ¼£[¯ÀÐ+°L2.£H"8
ĀAÿ¼ £[-+°a| A¸ [¼ - Cdü±Ā|adH"Ö+°2 +r£ü2!q»A¹+°+s a° j .Öd Øu"q+° 8AÖi £A» C¹±Ā¯
.Öd Øu" q+° ' wa2Bº +°H´Õ .ÖdØu" q+° +2.Ö2 uÏ£[ l°ûB +°ü´{+[ uÏ
+°a¹j±Ā¯£+°H´Õ.ÖdØu"q+° uÏ2;+°!qÖ+r[+«ĀAÿ¼ "T\H K-+°|a¸[»£"'
a+°Ö T.£a` ´|a ³uÖ±A»»d T.£a z ;++°´{Bº ¾í Bº -4r -a£ga£g_2Nÿ
T.£a zĀa£ĀaT.£a z ³uÖ±ĀA»dT.£a z-»T Bº= L/Á»µÓ ql°×2B»
¯Ðd24r ´{#§ .dy -N ;+° -A¼§» +rK -u2?« -A¼§ 2Cdü l°ûB 4a {üÖz+°
µmĀsüÖz+°¯³u+ra2C¹Cd T.£aÀ¼Bÿºá.d+¹£H
m´ `C£CdaØT.£a z
m´ ` z-2!qdAag uÏ£[+°H\2.»ĀAÿ¼ zC£CdaØ z-2!qm´ `£+rØü
/.dyL2.»£Bý³uA¼d2¢ {ÿu 2 m´+°a`2¢Ö+r[4L2]dAÉag uÏ£[4Ly
m´ ùü8T"»Au"Ā2<ØÖiµ}Õ+rNµmĀsu"-» .day ám´ `T.£a z»Aq
á m´ ùü[[akd2.»µ2-azC»»A¼£+rØü-»+°a+rü4r {2?uaz'£+rØü[2?«+
+°H´Õ ÖzCds2JA¼ C£CdaØ28T?«"U {Bº»aá Cdj»a-#»»A[+« C£CdaØ "
£LA¼ta;+°a+°24r»a;+°a+°24r;+°!q-#2C£CdaØ "[¯Ă2µÓd24rU£Cdjá Cdj
HA¼ta;+°!q[.Ö´#2»A¼ £+rØül°×C£CdaØ "'a+°ÖT.£a` ám´ `C£CdaØ
T.£a z
3CdjCdCdsÐ´V+rT.£a z
3Cdj-2!qC£U£Cdjá Cdj: Kl°ûB=+°B¹A¼a´{Áü4r-[´Õ¯s£az
£ CdCdsÐ2 8T?¢ » ´V+«2.d+¹£H aCd ´V+°l°×Bº aC£[ ´V+«2]#¸4r »
I-SERVE 71
´V+«2.d+¹£HaCd´V+°l°×Bº a+°LA¼4ÙaW+°`±Â2A¼C£Bº-u|4»-ÿª uÏ[-az
4a {3mµÓaz2]µmĀsüÖz+°C£Cda£Ø[34a¢Aÿ¼l°× ¢Bý2]>4Cd s U {Bº'µÓÐaBº
-» Bý2?«Öz+°CdC£sÐK´V+«2.d+¹£H´L´vakÖ-ÿª£Cdj+°Ö [akd2 .»yA+r
'´V+°+Ā\2.£HQ[ ´|a3CdjCdCdsÐ´V+rT.£a z'] Lwa2BºT.£a£ü-4r
m´ `C£CdaØT.£a z3CdjCdCdsÐ´V+rT.£a z-»Twa2Bº4a {üµmĀsü¯³u+ra2
{2!q» üDÿĀsaz
' 6A¼ a+rü T.£a£ü ¯¢ ¾´#§+[ W ³uL¶ Cd T.£a ¢Aÿ¼ :u
m±Āa2Dÿ¯s£Bº
µmĀs ¢Aÿ üdNÿdá ´vCdd,
+°as Ø¦+ra` qÏT.£a¹[µÓ Cdj¦,, z Øm´¯µ¢¸
a£ ĀAÿ¼l°×BºCd4L2]C£T.£a`.»¯l°×2# {2BH-u-£24A-[
-BºÃNBº2Ã 4rT.£a`.» ¯suÿ2ª qA¼ £Bº z2A¼4rµm¯s uÏ2AÐa£Cd_N¤[Á¼ .»¯ +¹£H
3 Cda£Cd ¯Cd a£j.da` AÐa£ Cd _N¤[ µÓ¡A¼¤2 .»¯+¹£H 3 Cda £Cd m´ ùqT" 3
m´ ùü ü¸ CÖü¯+¹A¼4Ù m´»dqT"'wa2?«K¢Nÿ2.» /±ĀdqT"-[: KCÖH¯Õ
¯A¼Ùa { 3mµÓaz2.£H -´{Bº ' Bý?« ¯³u +ra2C¹ -4r µm¯s uÏ ¯2´Ö
»Aÿ¼´LµÓ¡A¼¤Ö_N¤¯ agBÖi4a {-»' Bý?«¯³u+ra2C¹3CdjT.£a`.ÖdØH
CdCdsÐ uÏ2 +r£ül°×£Bý+« :N ;+°!q +°as Ø2 ' T.£aAÿa ¾´L\ +Qt ĀAÿl¼ °×Bý _N¤
Á¼Öl°×Cd2N¯2Āa » Qaea¹4r[+« 'CdCdsÐT.£a2;+°!q 2A¼
¯2Āa»-BºT-l°×2!qTd m´ CdsqQ2?¢¸]4ÅÓ¡®'-BºT[T.£a »a2´2C¹
-Bº42?u+¹¾¯dØH-u+¹ ¯s3-BºT P®]4L2.dA¼_2Aÿ¼£µÓ2>L\´Bº¯2+°?uü
Ö2#´BºÃ´{Bº ¯Ă ;+° a+°ÖÖ³u2 z2] »¯s2N [Õ+« 8J C¹.dA¼-u2?«
´L¯ÕgCd¢¸'3CdjT.£a2;+°!q4X'3CdjT.£a2 ü¸ ¯Ă¢[A¼a£Ð¯üCü\±pC£az
µÓ¡ÿª ¯2´Xs üDÿ¯s2NµÓVa_ü z_N¤_ü zC»>¯Ăm´Xÿª+°aj´Ëü z:u2?« Kl°ûB
3CdjT.£a` q̧ ´ËHĀsaz
a£ 3CdjT.£a »N;+°Q´2-Ndz+rsdz+rsüTBºQ¯Õ.d´Õ¯ 2s N3CdjT.£a »N
;+° +r4B -N 2].ÖBºü.d´Õ¯s2N -N;+° +°ü +°2+¹L+°üIa¯s2N -N;+°
£ ¯2Āa>üNÿ[A?«¯s2N-N;+°¯Õ2³u2 {ü¢[T»+°ÁjüCd2]±Ā|a ¯84ü
A[-`«]»¯s2Na£ 3CdjCdCdsÐ2;+°!q+rA¼a£ uØüÿ¢ uØü¯ÐaÙÖ+rü: K
l°ûB'T.£a »+°ü +°2JA¼´2B»´Å}®=2BºÂa+rd_maüKÅÓ®¢ z4#¸4r3Cdj
T.£a24ü_maü3Á¼¢¸ z4 {
a£ aüÊ ³uA¼dq-Bº {ü-+°Bº-T.£a2-2!q3CdjCdCdsÐT.£a2q+°±p #»
4.dy±ÂA¼ ' 4.dy±ÂA¼ ±Ā+«2A¼2!q z zl°×CdÐ2 -» Öz+° ´{#§KA¼ ´{?«§£ ¾á4KA¼ '
±ÂA¼l×° ´{?«§ zÅ}® {BýA¼¦0uü
a£ ¢+°2¢ Ā Ø {ü2A¼LK T.£a a£³ÕuCdØ » [mA¼ =´{Bº z2.»¯s
I-SERVE 72
{2#2N-N[mA¼u4r£ÅÓ®+°ÅÓ¡® ¯¯s {2#2N A¼Ø2u4r CÖs+«¯s {2#2NK
u4rT.£aáBÖi {Bº-u2?«[mA¼¢-u2?« Cds¢´BBº º
T.£aT+°ud¯Ø Xa 2A¼Ø z ´dz¦,
CdpØA»CdØµÓ[µÓy2mAC zAÉd+°Wcµ¢L ,, z Øm´¯µ¢¸
[Õ 2A¼ X -az±paz T.£L2.d#» » ¯s £Bý+« .d2mA¼Bý¢2] ´ÕBº4ü ´BºC£az
=+°Bq[´Õµ.£ü£Bý z2A¼£üC£az£Bý´[´¯Õ£BýCd2 CÖi±pCd2N
a£ ´¯Õ£BºCd- uÏ2 ü¸S+°?¢¸A¼dØ2 {2A¼[4¹ü.»ĀsBº-N£Bº+°H2.dl°×
A¼d Ø»A[ÿªd2¾´L\±paz£Bº+°H2.dl°×A¼d Ø2£Bý[m±Āù±Ād¯ÕgX+«CÖ¯s2N3
´Õü¸£B»+2.Ö2¾Á¼t£Bº {C£Bº£Bý+«+2.Ö23¢.d¾á4Cd2NA2C¹3A¼dØ2=+°BýNa£"
:+°Bý+« =u ]y2N"-»T.£a2ÖzA¼ü¾´?u§B"-2C»3A¼dØ2=#±pCd2A¹+rK P®
+°[´Õ2.dA¼a£ m´´2.d2¢[Áa£güKl°ûB:2.dT2.d:u|4 {2?uaz¯V4rT.£a`
.Öd Ø2Cd al°×.£ua `d 24r {2?uaz-2A¼|+£?«[-T.£LCd a `dü-2?ua
£?«[T.£L2.d#2m±Āa2Dÿ2.£ -T-¯ü+°[´Õ2.dl°×2B» ±pC£az
a£ :2A+°.Ö±Ā»´Õü¸ £Bº+°H2.dl°×A¼d Ø ['¾Á¼t£ÅÓ®¯2Āa2l°ûB3
A¼d Ø2u2?«A»´Õü¸ü- uÏ2 ü¸´{!q§NA¼d Ø2¾Á¼tü- uÏ2 ü¸´{!q§N¯2Āa2T.£a »
AÐa±Āül°×Bý3mµÓaz ¯s3A¼dØ [ü A¼'¯2Āa [ü A¼T.£a2-»AÐa±Āül°×Bý
AÐa£ a¹-Nÿ+° uÿª28 2!qw+i uØ2A¼2l°ûBüDÿ¯s2Na£ 'T.£a2 ü¸-TAØ£µÓ2
>L\ ¯Ă[µÓyü2- {Cd2N'¯ÕN¤ ±Â2N£Bº
£Dÿ£2.ÿXd ¹aÒXe ff z Øm´¯

µ¢¸8Q+¹aBº8N A¼tBº
-ÿu¯]Cds z
a£ :+°Bº;+°¯2A»³u2 .»y- +rµÓ2 {2N3CdjT.£a2¢¯ÕN¤±Â2N#¸azC» ¯Ă
[µÓyüÖ ±pCd2A¼[ .Ö_Cd£a ¯2A¼2 {2!q» ¯Ă {#§ ¬+° =2A¼+°2!q ¯2A¼»
¯ĂÖz+°¯Ðÿu 2»Bý-»NÖR®±pd+°[´»N-+°Bº {2#2A"-u|4¯2A¼2±paz
[µÓyüÖ2A¼2!q ¯Ăql°×2B±pCd2A¼ # ¯Ăq+°±pC» [ÕUTĀsB"+°+°'¾í
.Ö´Õm´+ra2.d ¯s;+°Bº4?«§4rT.£a`.»¯ÕA2?¢¸´#§¯2±ĀN ¯s:+°£Bºm_Cd+B° º #
3CdjT.£a NÖ+r[+«;+°ĀAÿ¼2 mCd»ĀAÿ¼2.»X¢+« .»y¯L+«JBºBÿ2-»##§azC»
:+°JBý+«Ö+°2=u ¯s2N":Q¯2A»³u2
a£ Q[+« ¯ Aÿ28 2!q ü [Õ+« -ÿª 2¢ {2B» ¯Ă[CdØ z
¯2A¼Mü24r» {2#2N-N¯CØd »+rK3CdjT.£a` ü¸3CdjCdC£sÐ[´L´vak24r3mµÓaz2]
¯Ă´vLs4r a`«2.dA¼+rK¯2N2.d¯2N2.dA¼3A¼µÓ ¢ ¯Ă»N;+°T]mCd¯ÕXg ¢
{2#2N¾Á¼tü-u2?«¯ÕgX¢ { ¯Ăl°×
3ÿu¯]Cds zff-[ á¾´?u§a' á-ag2
+r ?u[+«;+°/A³ua`.Ö_C£T
;+°waiCdCd±Âü2¢£##2+¹¯2 a+°waiCdA¼4ÙaTCds£ü+l°×£Bº3waiCd+«
I-SERVE 73
JBýJA¼ -2CdaÙCd24r-¯d {2N-2A¼.»Cd £Bº82.»µBº2!qJBý A¼4aÙ Bº_b´{.dy+[
TCds£ü|a´ÕĀsa£ff-[´2´Õ2.£Bº3a£mX3- j+°2AaBºTCds£üK_wa¸ l°×Bº¢»¯Õ

¯4r»az2] P® #4?u§Bº a£Bº+l°×»waiCd ]yTCds£ü´LMH2].d¯+[
u4r» {£d+[I¯w+R®±pdBºIa££#¸d Ø+°.d ¯s;+°\2>l°ûBÖzüw+CdsqA¼
:+°Bº82>L\2N"+l°×»waiCd+°ÅÓ¡® ¯+[TCds£üI¯l°×±pqA¼TCds£ü¾í+«
.d?u§[+« 2]TCds£üu4r» {£az+rK»az2.dBº2 ü¸- K.d]y±paz {£az´vLs4r
Bý±p»##§ »\ ¯s +l°×» waiCdl°× CÖH ¯A» - CdH£Bº -?u¸ »az2.dqA¼ ¾í+« .d ¯s
ü4r» {2B»##¸¢´üTCds2 mCd2 Bý±p»##¸¯4r»\2.£Bº+°+°3
TCds£ü¾í+« mCd2 2]TCds£u¸4r» +°[´Õ¯s£az4rK£?«C» Özüw+Cds#2qA¼-u2?«
TCds £ü ¢l°×ü
-ÿu¯ TCds£üff -2#£a -u|4 3Cdj T.£a`¢ ¯ÕN¤ ĀNÿ2]£Bý

¯Ăl°ûB
3ÿu¯ ¯Ăazff±pCd2N-N_d?«+« ¯Ău4r» +°[´Õ¯s2N4rKA[

¢´ü {2B»£¯£¯ ³u 2C£ Bý±pCd2N-2A¼.»Cd-N+Cds4rT|+±Āü´{?«§2.d uüA¼
+rKA[+« ¯Ă»3+ra2 {2#2N4+°-N´vLs4r.d]yA[+«2A¼¬+°4rA¼-2A¼ q¸3
UT+« a`2a£A¼-2A¼.»Cd 3CdjT.£a2 ü¸ a`2 ¯s2A»Ö[¯2A»³Õu2.d ü¯Õ´[qA¼
-azC» -u2?«£Bý+« »\2] TCds2 u4r 3ÿu¯ ¯Ă {2!q £Bý m´ as ¢+°2¢ =u
{2#2N" -[ -Bº4C£»Ö T -u2?« ³Íÿu {Bº ' ¯Tµü ³Ím´´2 .d2¢
-[?«K ?«§4r.d¯s {2?uBº£?« JA¼ -a£4 ¾´#§+¹BºA»Ð ¾´#§+¹Bº£?«¢¸
+[´TmCdÖ K¯C£ØüKÿuT2]-u2?«£?«[-ÿªT2.£ü[-+¹Bº L+[.ÖBº K
-´TmC£üKÿuT2]£?«[Cü\2.d+¹£ü+¹Bº ¯s {üAL+«´{Bº±Â2\±pBºAa+°Aq ¼[
l°×2\±pBº
a£ 3 ³Íÿu {Bým´ as¢+r[+«T]mCd24r+°[´Õ¯s {2#2N£Bº4rBÿº[mA¼¢
{#§4rm´´2.d2¢8QCÖHd#§4r {2?uBº+rK£Bº- uÏ2¢ {2BºA¼£B»A¹ĀÐ´Õ+°
¢+°2¢ {#§4rCdAÿ¹a`q »a-#§4rXa4Cd {2?uBº+rK£Bý+« ¢´ü£¯ü
4rK £¯£m´´2.d2 4rK -¯q {2Bº { £Bº u³uØ m´´2.d2¢ Cd+«£ÅÓ® u4r 42Cdü
»d Bº
.dÖiajØ A¼C»s
.d+°aj`« >X,, z Øm´¯µ¢¸
£Bº+°aj¯£Ø¯Õ+rBº+°aj3¯l×° sBº+rBº£Bº>L\±paz£?«[4Ly´?2§« .d+¹Bº>L|4
£?«[ >a4[ ¯s {2?uBº ¯Ă +°ü a¾´#§+¹Bº -u4[ +°A¼H+° ql×° 2B l°ûa¹yBº
¯Ðÿu ¯ÕA¼¤24r >L\±p»´ü >a4[¯s {2?uBº £Bº[2Bº ¯ zmA¼2u4r {2?uBº
a£ +2A¼a ³Íÿu {¬iÖ4ü'µÓVa2 {2Bº4r» U jl°×s¬i:u3ÿu¯a´Ö
¯ĂC¹+2Cd+rü2UT2]] L+«TA»³u w+i uØ[±Â2A¼C£a3CdjT.£a`:2Cd?« ³Í´Ëu[
-2N¯s2N
I-SERVE 74
+°+°a£ m´X {Bºl°ûBm´Xa¹(
+¹³u2+°¯Ø.d¯2Āa¦ff z Øm´¯
µ¢¸»= Býk'¯2Āa2= Býk´#§+2N"-['TAÿ¼24rCd¢C£»T.£a`.»¯l°×2#
{2BH ¢+° Ø ³Ía2¢ {£a l°ûB :_b2A¼ü ]y´{Bº Ö+r z2A¼ .d¯+[
um4Cds4rT.£a`.»¯l°×2# {2?ua ü q +rA¼ ³Ía£$ül°ûBT.£a`
.»¯ l°×2# {2?ua8dzA¤¢ ]y´{Bº» ³Ía£$[+°A-l°×2# X zBº.dl°×
l°ûay» a£$W2]±pC£Bº-u2?« ¯ d¢¸ CÖHT4üa£$ü 2mCdH´ÕH]´va£Ðá
T.£a`.»¯Õ[akdüI¯l°×2# {2?ua ³Ía£$q '´[.»¯s2!q ü [Õ+«
Cd´{Cd2A" ü ¢+° Ø ³Ía£[|+ T.£a` +r ü¯Õ {2!q -CdØ2Cd 42FÿaÖ á Cdj
Td [+«:2+r4?§« T.£a` {2BºA"
+°+°a£ m´X {Bº
+¹³u2+°¯Ø.d¯2Āa¦ff»Ö Býk'¯2Āa2= L+«"-[

:uT.£a`.»¯+¹£H»A¼2¢+°aj+r2Bºm_³uj+r2Bº-[wa2Bºÿu4rü£azJ?«¢+°aj+r2Bº
Aÿ¼aj¯ÕA¤2C£ü/Á»W¯sN-2!q8¯C£a2.» ¯s 8¯CdāHCd2 ¯s2A¹3/±Ādü
.Ö_CdN :+° m_³uj+r2Bº {2N Q[» »A2C£üK /´[Cd süK ´Õü¯2s ?ua ' ÿu42
ám_³ujCdC£sÐ[/Á»W¯s {2#2NQÿµH-az {Bº'wa2Bºÿu4rül°ûBT.£a`
.Öd ØH- uÏ2-»S+°?¢¸ { {Bý+«T.£a`-»N;+°Q´2 2?«Na£ l°×+°
{£S+°?« JA¼´BCý » -N´[.»d A¼±pK+r2X[¯?«4r+°¢+«|+2mQ+°L2]£+°´[
.»d A¼ÖüCda¯ 24r» {£ Aÿ¼Ø¢-BºÃ2 {2!q £?«[.dBº uüA¼+rKT.£a`-»
»mC£[+«:u2?«A¹©Āü8Jq {-NS+°?¢¸.dBº4üA¼ÖüCda¢.dBº4üA¼-BºÃ2
{£.dBº4üA¼-2A¼ ü¸ T.£a`q[£B» ´{#§4BýÃ£Bº[»2?u

T»+r2Aÿ¹³Õu uCdØ2Aÿ¼¦ff z Øm´¯µ¢¸

a£ T.£a`ü¢á CdjT.£a`.£u4Ń-N´TmCdÖN +°+°A[;+°
+°`2l°ûB NH¾´#§a£A¼¾Á¼t¾Á¼ta¹4rüC¹ .»yA¼¦<2+°2!ql°ûBT.£aùa£³ÕuCdØ2 ü¸
.»y A¼¦<» 4Ń T2 X#2 u¸ +°Xs ¾´?«§ +¹¯+¹ Bº2 u¸ .»y A¼¦<2 +°2!q l°ûB
T.£aùa£³ÕuCdØ2 ü¸ .»yA¼¦<»4Ń:A»T?«:u.Ö_Cd£a+2#£»Öa¹42 u¸
T2 u¸ +°Xs u¸ .»y A¼¦<2 ' ;+° >j|+ /2#2N T.£aù a£³ÕuCdØ2 ü¸ .»y A¼¦<2
>j>jül°û NH¾´#§A¼-2A¼ ü¸A[4L2]-2Cd4?«§4r.Ö_Cd£
:2Cd .Ö_Cd£a4A -¯ü T.£a`-2!q =u {2#2N -2?u»Ö":N a|+
.Ö±Ā P®.Ö_C£
+¹³u2+°AÉ¼ d2A¹¦¯2Āa£<Ø/±Ā4Cd¦,
£Ø»»Xá£ a¹cT.£a :X+°AÉ¼ØC»,, z Øm´¯µ¢¸
»Ö Býk" ' ¯2Āa » A¹2 £w+u ]y2N" -[ 8Bº¯s l°ûa¹y #2 +rA¼ dz+«s
m´Xdzl°×üs C¹¾ím´µÓ ül°×¯ Aÿ£[-»ÐÕ2.£H3/+«smĆd Øl°×üs -ü¸l×° »#´{Bº»Aµ¼ mĀsü
¯³Í d2I¯+¹£H-u2?« 3¢.d ´|aT.£a`
a£ Ø ³Ía m´´2.d2¢ m´X£ÅÓ® ³uÖ±ĀA»d T.£a` .»¯+2#» {£a
I-SERVE 75
-2!q:N´[+.»yN:N´[+«a£A¼-[T.£a`.»¯Õ[akaz2.dl°×2#£aCdCdsÐO uÏ¯+°ü£Bº
l°ûB3´» .Öd ØH-u2?«T.£a` ü¸»£Bý+« uÏ2üDÿ¯s2N uÏ2 ü¸µÓ 2üDÿ¯s2N
a£ » Kl°× Ö+°?« -AÿØd2¢ µÓ [ 4Ly .£u T L2.£ 3 µÓ 2 a££ü2!q
/±Ād2'T.£a`q
¯´ËüC£2´ËüC»ÿªT+°ajù2
m´+°#C£2+«ü4.dyāX/Cds 2,
¯ā#T.£a A¼µhi T.£LC£
µÓ C»ÿª C».dTa¹.dC£2,, z Øm´¯µ¢¸
)a£ K {:´?«|++2Cd µÓ [ĀNÿ2.£ {-2A¼ ü¸ Kl°×'T.£a`JA¼ a]
L2Cd¾á44r+°a£ :+°Kl°× Bº AÐa±Āül°×BÖi¯2C¹©Ā[4LyT LĀs
¯2C¹ z
¯2Āa2¢=[;BºA¼Bºl°×ü ]y£-A¼2C£AÖi ¯2+°ü [[µÓyd2.»¯+[ ¯Ă¢

A¼¦<2ql°×2B 2] ]y£.ÖBº ]y£;|+a+°24r {2Bº4ü4Bº»¯2C¹2Q[ĀNÿ ¯s
Q[T2]32A¼2 {2BºA¼Ö+r[+«:A»A¼4ÙaAL'¯2C¹2 ü¸]C£s[+«Tmµ2XüDÿ¯2s N
£ÅÓ®+« -<2Bº ÿª 2BuNÿĆdØ2l°ûB4BýÃ á+° u4r+°[´Õ¯s2N'¯2C¹ » - C£[
-2A¼l°×£Bý+« ÿ¢4rüT©Āu¸4r {2?uazAa+°[£?« JA¼ +¹L+° {2BºA¼AL+«£?« ü¸
±Â24 {2BºA¼¯2C¹©Ā[+« z<ØµÓmCd {Cdk-2!q-C£ØµÓ-2A¼ ü¸
±½a `m´dC»Cd©Āk2¯aÐmCd a»C z Øm´¯µ¢¸
+°+° ´{am´dCd2C¹ 8 Td 2¢ 4B Cdk {2BºKda£A¼ ¯2C¹2 ü¸
¯Ă+« ;+° ´{Õ§ +°ü4Cd2N3´{Õ§ +°H\Cda£CdÿªCdØü2C£a£$Ö2#XL\#§4r
¯2Á¼üK£Bý.d#§ Xa4C£az
¯2C¹©Ā[+«µÓmCd {¢ÿª [.Ö´{ l°×£2:+°¯2C¹©Ā[+« z<ØTmCdBº¯ CdÐ2³uA¼d 2¢
¯ C£ÿu 2¯Õga´BýC»£Bý z<2¢;+°+°ÅÓ ¯s2N£Býk .d ¯#´?«|+=A¼?«£Bý+« ¯2C¹2
+°ü4Cd2N
¯ Cdd Cdd 4`µH£2
´{aa£Bý³ud¯Ă ü2+°Cd¦,
Cd ü2m´` 2XÿªµÓya£¦
-´Õ ³Í zÖa´Ëz2A¼,, z Øm´¯µ¢¸
) a´Ëz2A¼£ 4` 2Cdü2A¼L+ l°ûB ¯ C£ÿu 2 ¯ jCdÖ {2#2N {ül°×
¯ C£ÿu »[>Ö-ü2+ra2'-ü2+ra£[Aÿ¼L2]£Býk .d ¯sA» Cdü ³Í zü
l°ûB4Áa 2C¹ ¯LĀsa
I-SERVE 76
ĀAÿ¼¯24 z
a£ :+°¯2Āa£[CdL2.d?u[+« ĀAÿ¼¯24 »Tµ}¯³u+rL¯>Ā24CØd »;+°

.Ö#§ -+2!q A[ ´{2 T»+°2 ' ´{©Ā[ a£H±pl°×2B +r±ĀBºl°×2!q Ö+° » ´2Bº
A¼l×° Cd2N¯> Ā24CØd 2 {2!q-N-BºiÖ £7a+«2A»¬+° =2A¼+°2!q¯> ü {2!q_2Aÿ¼ {ü
{!q§ +°A¯> ü´+° {2!q3Á¼ü4B¯2Á¼u¸2?«» - {C£az=2A¼+°2!q£a
£Bý+« -# 2?«T»+r[+°H\Āsa
T»+°¦áÖQ±p udC»ĀAÿ¼¯24 C z Øm´¯µ¢¸
-2Cdl×° z2A»T»+2° {£Bý+« ¯C£Ă24CdØ23T»+r[¾´2.dCd2N-2A¼ ü¸
A¼LmA»`q `d¦m ´+°`d³ÕuĀAÿ¼ ¦, z Øm´¯µ¢¸
¯2Áü¼ +r£ü+»£ÅÓ¡® `ü +¹¯2 ÖCd l°×Cd#§4r T»+2° +r£ü+»£a £Bº
ĀAÿ¼´{aü+¹¯2ÖCd+¹£H
W ³uL¶'TAÿ¼24rü4aAÐa±Āül°×ü» áC¹£ü4Ö+¹±Ādü Lk2]
] L+« a¹ĀL:u-£Bº
¯2C¹¦áÖuÿª¦¯CdĂ24¦á 4X¦,
T.£a¦á 2 uÏ2µÓÖ³Õuá 2¯<,
.dC£Ða 8C»T u/±Ādÿª ÿqA¼»,, z Øm´¯µ¢¸
[Õ±Â2A¼4üuÿuü[?«¢+¯2C¹»4úÿª2 [Õ+« { a£Ùü[?«¢+¯CdĂ24»
4´ a2Ù [Õ ±Â2A¼4ü uÏ£ü[?«¢+« 3Cdj T.£a» 4´ uÏ2 [Õ ±Â2A¼4ü
¯0uü[?«¢+µÓ »-4rµ2CdCdÐ»4´¯<2¯2Āa£[W2´.»d?u[+«:T£ü|4
2]/±Ādü
a£ '£HÙ2?«¢;+°Tµ}2 {2N8T#2!q¢+°2¢Ā Ø24r;+°+ra`
A[ ü¸ ´{!q§ +ra£Øü {2?uaz ' £HÙ2?«¢ mCd2 m´X ;+°? l°ûB Cd+« Bý2?«+«
+ra`2+r4üA¼-Q]mCd2
8+¹ ´Ø+¹´Õ¯|aÐ©Ā2
8©Ā2m´ÿª ÿªL³u,, z Øm´¯µ¢¸
-2!q J?«¢ ¯2C¹©Ā[ u4r ´#§l×° 2!q -N ¯C£Ă24C£ØK 3Cdj T.£a£K µ2XK
+°H\2.d4üA¼+2A¼L+«¯2C¹2-2Cd¯üÿª2+rA¼£a¯C£Ă24C£Ø[u4r´#§l°×2!q-A»
¯2C¹©ĀK3CdjT.£a£Kµ2XK: Ð4üA¼+2A¼L+«3CdjT.£a»¯üÿª2-u2?«£aA[
u4rĀNÿ ¯s£L+«-A»¯2C¹¯CdĂ24µÓ ü+°H\2.d4üA¼+2A¼L+«¾í Bº.»Cd+r {
£a´L´va2k 4rµ2Cd24r {2!q.£ü3µÓ »£L+«¯2C¹©ĀK¯C£Ă24C£ØK3CdjT.£a`
-2N2.d4ü A¼+r_?«§a£ 4?«§ ´{am´dC£[3mµÓaz2] ¯Ă>az2]».Ö´Õ
£ü4/±Ād¢¸8;+°AÖi £¯a| 4?4§« r3mµÓaz2.d-u;+°4ùÖi £ {ÐĀNÿ2.dq+°±pC»
A» {BýiÖ £;+°!q dl°× BºiÖ £;+°!q [ÕiÖ £;+°!q .Ö#§iÖ £;+°!q
:+°Bº WBº Ö+¹±ĀdüĀAÿ¼£ü Td 2¢A» Cd¬i£ ;+°!q.Ö!§¬ £ ;+°!q -[
I-SERVE 77
.Ö´Bº2 ü¸¯2Āa2CdL2.d?u[+« >j+ra`2+rA¼K>j=u2?«AÖi£3Cdj uÏ2+¹¯2+°Õ
.Öd Ø .dyK-2C»4r+°=2Cd4´>j {£m´d Cd2.Öd Ø[£L+«3Cdj uÏ2a£A¼KCÖüps2N
+°+°)a£ :2Cd al°û».Ö´ÕTdü[?«+« ´HC£ag»T?¢.Ö_C£T
a£ {Bý ¯Ă-BºT£Bý3¢.dq.Ö#¸'-BºT¢£Bý ´vaÐ>j£¯-»N
wa2Bº±Ādü4rm´ ³Õu¯s {2#2NµÓ¡ÿª £¯;+°±Ād-µÓ¡ÿª £¯wa2Bº ±Ād'±Ādü¢
A»[=2Bº4BºC£¹A»[¾´2.dC£¹-NKm´d Cd2JA¼3Aÿa´Bý {2#2N
dAÉ.» yd ¯ā Õ CdAÉ
l°×aff z Øm´¯µ¢¸Kl°×=u+r£ül°×2!q-u».ÖazØ£-Dÿm±Ād2¢ {ÐK
-µÓ¡ÿª m´£³Í[ mCd2 =2Bº4# §+¹£HK { µÓ¡ÿª XTK ´{am´dCd2 ü¸ K µÓ¡ÿª£¯
m´£³Í[¾´2.d+¹
m42 AÉ¼¯2<Ø
a£ µm¯2s a£$ü|+.Ö±ĀHCdC£ÐµmĀs[¯³u >Ö -CdLÐ»+2° +°üK¢?« ³Íÿu {ü|+

.Ö±ĀHKl°×.d+°[m´ùR+°C¹'CdCdsÐTA¼Ø/Á»W2.£ü[-l°×2#£-2A¼ ü¸£m42AÉ¼
m´ùR+° 8T?¢ Kl°× z2A¼4r» .Ö ´Ās [mA¼±p»£Bý z2A¼a Q´2 ¾´?«§£ uÿª2 qA¼
Öül°× 4r {£Bý+« =A¼a42BQ´2 {2!q A¼t£ ¯s {ü+°[´Õ¯s» {2?uazKu2?«
¯³u >T»+°24ü£L+«».Ö´¢»'Ö+°¯2³ÕuCdT2!q.£üÖ+°2üDÿ2]IaCd2N
'm´´2.dmÿu2XCü4Cd2N»/Á»W2.»'Ö+°¯2³ÕuCd¢ÖzCd2s »üµ¢¸+rü {2?uaz
Q[¢3am´+°aùü {2?uazm´Xm´+°a`2¢ 2]+°AÉ¼ü {2?uaz-T» zdzl°×üs C¹
.Ö´ÕTdül°×A¼©Ā§2C£ü4r´[ qĀsaz»Á»W2.» m´+°aùq 2!q
ÖzA¼?«NÖia£4Øm´+ °a`2
£q[.¹#Öz+°ü¯L4r¾á4 {-az£a¹(mµÓA¼¤4rKÅÓ¡®±p ¯s -u2?« .¹#
l°ûB ¾á?« Öz+°ü u4r» ¾á4Cd {2?uaz -u|4 =2Cd?« -a£4_A¼¤BÖi£ ¯|a '
Öia£4Øm´+°a`2 um4Cds4rT2!q¯L4rÙ 2.» ¯sÖia£4Ø¯2´Bº+r+° Bº'm´+a° `2¢
µ¢¸+rü£az
wa2Bº N z zl°× Ø ³Ía ´m + °a`2

Q[¢ÖazØµ¢¸+rü£azQ[¢Ö+°2 +r£ü» +¹L+° 4ü£a8a+°Ö Ø ³Ía2
.Öd Ø¢A[[T L2.£
Bº N/CdXs ´m + °a`2

Q[¢8Bº»üµ¢¸+rü£az'm´´2 .£[+«/CdXs=u>a4C¹2A¼2!q+°ü¢[Áa£gül°×
=u>a4C¹2A¹-u»>a4C¹2N:N;+° ¹a£>Ø2:N;+°42Aÿ¼aÐ4a2:N4¹Bºq[
I-SERVE 78
o j3o j¢+°[´Õ2.»[´{+«-\Aÿ¼aj2=2Cd {2A¹'>4Cds+«¯CØd CdÐ2-2C» {2Na£
a¹/A³ua`.Ö_C£)»AÿT3a_d#´!¬§ 2.d2»¯+[A[JA¼Öü¸+«u´Bº+[
¹?«[2BKÅÓ¡®±p¯l°×[/´ËÔ-[_ü24r3+rµÓ2¢+«/»jµBº3Cd2áü K4rH¢+«=\L
.Öu¸.ÖA¼wai£az-N.d¯Õ3 ³Í»AÿT
3³Í3+rµÓ2¢4´¯a¯ĂÖH¯Õ2Nff-[42Cdü
»µ#§'m´´2.d2Öz+°/CdXsl°ûB-u2?«A»/CdXsm´+°a`2¢:?«§a>4A¼CdXs[4Ly
T L2.d ¢Cd£
£ü4 N¯ÕgXm´+ °a`2

Q[¢ Bº»üµ¢¸+rü2?uazm´´2.d2Öz+°¯ÕgX:2Cd TĀsa24r+°[´Õps2N4A
:A»T#[m´µÓ´{BºCd {2#2N'm´´2.d2¢+°[´Õ2.»mA¼©Ā§A¼µÓØ zÿ¢+rsÿ¢4Ø z+°a£s
+°a` z -K 3 ám_³uj» -[ -Nÿ©Ā2¢ { .ÖiCd Ø» ' m´´2.d¯ÕgX+« ³uCd K 3
m´+°a`ü2¢»T LĀs
6A¼ N/´µÓ m´+ a° ` 2

:Ná ´TmCdÖN:2A¼¢6A¼»üµ¢¸+rü2?uaz-Q:Q£BºJBº {Ð
»-» ' mÿu2CdüK'm´+°a`2 ü¸ /´µ2X±Â2A¼C£az 'm´+°a`2¢[Tdü
¯Ă+« ´BCý » ' ¯2Āa 2C£ a£XJA¼ ¯A¼t z+°C¹ »¯Õ .ÖL ´¯Õ o ju4r +°[´Õ2S
+°[´Õ2.dl°×2B {2#2N -2!q ' m´+°a`2 ¯Ăl°× ´?«§£Bº U jl°×sBº {C£Bº +°+°
£BºµÓVa£[Aÿ¼L2] {£l°ûB¯2ĀaÖ³Íü£Býk_2Nÿ2.d {-2C»4r+°'m´+a° `2u4r
2.»¯Õ£Bý+« '¯2Āa 2C£l°×2A»?«+ zju4r-¯qq[A¼[- 4Cd {Cd2N
3a N[a£Ð`m´+ a° ` 2
:A»] LN:A»-[?«+°£¾Á¼tNQ[¢µ¢¸+rü£azQ[¯V4rCÖü¯l°×2!q
¯+ü° ¯2+°uü-2CdL2][a£Ð` »mµ}d ¯ĂüDÿ¯ 2s N£Bý+« µÓVa2 {£¯a| -µÓVaBº {C£Bº
á `4abā2¢m´´2.d2
' ¯aÙÖz+°] a¹¸>4[jAÉØC£sÐ[4L2].£u-2A¼Öµ¢¸+rü£az+rK3

TdüK P®3dm´+°aù¢¸ a£¢Cd£az4+°:+°Bº m´ĀsT2.dBº2qA¼-az£;+°
µ¢¸+r[ mCd2 A¼üql°×2B {£
á `á `]A+rµÓ¦¯Ð+¹#|a,
>4ü¸+j¯³umĀ`« Aÿ¼C»s +°C£ÐAÉ¼´µÓØX,, z Øm´¯µ¢¸
'µ¢¸+r[+« ü-a2g 8T#2!q
]A+rµÓ » á4üá CdjCd¢Cd» ;+°

]H¸[ -4r 3+rµ[ +°H2.d+[ A[¢[ m´X á ` {¢ »ü +üN >4Cdsü
¯Õ§2]Aÿ¼L2].d¯s {2?uBºff-['£+°Ø»]mCd24r {2NĀ2mÁdl°×¬i£Ø0uØCdü
I-SERVE 79
Q[T L¯s ]-A¼2t ¢¾Á¼t +2Bº+°[´Õ¯ s {2#2A¼K+2B»T?«3+rµÓ»+°[´Õ¯ s {2#2A¼K
+°+° d TuĀ[+« -ĀAÿØ¼ 2 qAK¼ ]A+rµÓ2¢[ m´X -` {¢ -»+° m_³Íj2Bü
+°[´Õ2.dBº2 dTu¯»Km£µa-N¯CdØ»+rA¼#2qA¼+rKJÖi uÏ[+°A¼Õ§C¹
´LMH2]´{Bº ' µ¢¸+r[+« a+° Tµ}©Āag2 +°[´Õps2N 3 -ag2 l°ûB ' m42AÉ¼2¢
m´X±ĀN2.d¢»¯ÕA¤2C£[+« -l°ûü»+°+°'-a£g[l°ûB 2ÿuT2.d+2A2
u³ÍØ+rµÓ Ā+rµÓ z ]A+rµÓ z -» Áü 4Ly ' z zl°× Ø ³Ía
m´+°a`2¢» ;+°ĀL .dLy2.dl°×£2 a£¢» /CdXs m´+°a`2¢ ' .day L2Cd TĀsa2 4r
¯s2N :2Cdl°û ]A+rµÓ2 -2!q .ÖiCdØ2 -[ C»uya .dH2.» U {ü2C£ Cd Â2Cd [
ÿuT2.».ÖiCdØ»]A+rµÓ2'.ÖiCdØ2=+°Bº {A¼».day»A2Cdµm¯s2¢TĀsa24r {2N3
.dayl°×´ËHC£2µÓ» 2!q'>4Cds¢[m´X- {+4B-Nÿ©Ā24r {N3.ÖiCdØ»-[
-2C»+rA¼>Bü[ 2ÿuT2.»-` {ü[?«¢£Ø´Õ2] {N'.ÖiCdØ»:N»A2Cd
¯ÕA¤2Cd2
:+°'£?«Öi uÏ[+°´Lµ¢Aÿ¼¢¸m©pBý24a aĂ¢¯ÔL.daÃ´ËÕ ÖzA¼¬i¹_Æ
_³ Xm4³ÀuCdü-»+° 2Ná ` {ü4abā2¢ {2B»-`<2Bü>BºÁa£gu¸4r+rl°×2B
¯Ð.dyā m´+ra24r¯2.dL2.» ¯+°jU {u¸4r {£d[ [a´Õ2.£a-2C»4r+° 3 -`<2Bü
+2Cd ¯´{ Cda24ru¸4r L+2Cd ¯´{ ´ËÁa£gu¸4r m´ Ls¯ s {2?ud[ l°ûB
[a´Õ2.£a-2A¼|+3Áa£gül°×
»T+°ÆĂff-[ á¾´?u§a-2!q»Ă Ldz±ĀL§+°ÆĂ
wa2Bº+°H´Õ»T+°ÆĂ-£a-u|4'»T+°ÆĂ-»T[d _A¼¤24r+r+° ¯Ð.dyā4r¯2.dL¯s£az
-2!q¯.»Cd Áa£gu¸4r Ø ³uL¯s£az+°+°J?«+«m±Ā_DH?»Ă -» ál°ûB¾´?u§a
-[a+rüá ` {ü+ üÁa£g¬i'-`<2Bü¯.»CdÁa£g¬i´{Bº'-` {ü
>B¬?u¸-az£az"-2C»4rl°×2B-` {TBºQ ¯s-±ĀaÖµÓ+«s_d#l°× ps2N+°+°
µÓ+«s[+°2m¾´¯Ô .» ¯s -` {Cdda+r ü¯Õ {2#2N-2C£+rµÓ2¢[ ³ÍµÓ+«s[= a¹;+°a
+°2m¾´¯Ô .»¯Õ-` {ü4r.»d_!q§ 2'£Bº>B¬i-` {ü.dBº4ü 4Cd£2'
TAÿ¼24r>Bü[ 2ÿuT2.»-` {ü¢´ü {Áag2.»CdÁag»3.»Cd Áa£g[+«
-`¯Ða±Ā[+°H\2.»Nl°ûB.»Cd Áag»:N'£?« JT uÏµm¯s2[a´Õ¯s
T uÏTd2'T uÏ£[A¼Õ§¢¾´#§+[¾íµ¢¸+r[Tµ}¸ÕAt2
á `á `]A+rµÓ¦¯Ð+¹#|a,
>4ü¸+j¯³umĀ`«Aÿ¼C»s+°C£ÐAÉ¼´µÓØX,,
z2A¼m´XÁag2.Ö_C£
á `á `m´Xá ` {¢
¯Ð+¹#|aA[+°Bº´{¢
]A+rµÓ¦.ÖiCdØ »3+rµÓ2 {2N
¯¦]A+rµÓ¦-?«§3.ÖiCdØ z
>4Cü+j¯³umĀ`«»ü+üN>4Cdsü
+°C£Ð¯Õ§ .»¯Õ
I-SERVE 80
Aÿ¼C»s£?«[Aÿ¼L2] {2?¢2N
-AÉ¼ Ldz
´µÓØX£?«[.d ¯mA¼§4rl°ûBC£» {2?¢2N
:+°C£CdaØ2´LMH ¯s-[á ` {¢¸-2CdaÙabā2¢ { ümA¼ Ø2.ÖiCdØ»
3.ÖiCdØ»»ü»üm_³Íj2Bü4rT¯sLps2N3m_³Íj2Bü¢+[Áa£gü>BüK+[
Áa£gü.»Cd £üK».»Cd uX¢.»L£BýK»Km´´2.£[.d ¯mA¼§KÿuT2.»U {Bº
l°ûB3.ÖiCdØ»-['µ¢¸+2° .Ö_C¹2N3C£CdaØ2JT uÏµmĀs[+« -l°ûü24r
{2N-u|4 /´[Cd üs ¯ÕA¤2C£[+«l°ûB-l°ûü24r» {2N=u42!q.ÿ£2A¹4¹Ø´[Cd s ¢
3 ü.ÖiCdØÁag2´2.dÿªC£ü¯Õ§.»¯Õ
³u£s³u T ¯ÕsmpA» C£
-»U»£Cdj£m´TµÓØ
£ a ´£Ø+°a£`X,,-[¯2+°H2]2N

¯d2A» CÖi+°Cdff-[ {2N-2!q3.ÖiCdØA» Cd:uÿuT2]2N8 2!q'´2.dÿªCd

á ` {¢+«»» U£Cdj4rm´W» Ās»» J?«+« £ a±Āü+°HĀs-[
m_³Íj2Bº2¢4üµÓ+«s[+°2m¾´¯Ô .»¯Õ-` {üCdda.»¯Õ2AÖ a"-[:2A+° 2
m´W2.dl°×£23m´µÓl°×'/´[Cd s¯ Aÿ2.Ö_C¹2N ü.ÖiCdØ»3´[.»¯Õ2A¼K
.»¯ÕC£¯Õ§2]á ` {¢¸+« Cd» m´»W2]2A¼K'/´[Cd s .Ö_C¹2N:£H§ T uÏ
µm¯s -A».Ö_C¹2N:+°Bº'£Ej+«µ¢¸+°2l°ûB-A».Ö_C¹2Nm´Xá ` {4abā2¢
3 .ÖiCdØ» {2A¼K 3 .ÖiCdØ» -Nÿ©Ā§24r {2Bý »ü+üN m_³ Íj2Bü» >4Cdül°×
3Aÿa {C¹2A¼K'µ¢¸+°2.Ö_C¹2N'TAÿ¼24r.d¯Õ´{Bº-Aÿ¼£CdT uÏ£[+¯£Cd
T uÏ£[+4ü¯2_2Aÿ2¼ l°×-ag {Cd2N'µ¢¸+r[+«'a+ °Ö-ag»=2A¼l°×.Ö±Āü[
-Bý|4£L+«¾í¯aÙ¢wa2Bºµ¢¸+rüa£¢Cd£az-+°BºT L2.d+2A2
:+°-¯üm42AÉ¼2¢+« ±pA2 W ³uL¶ :u+[Tµ}©Āü¯2m4³u24r-2N2]
] L+«:u-£Bº
WBºa£ :u2?«Td üKl°ûB[a£Ð`m´+a° ` 2¢»T L2.d¢Cd£
a£ »K z+«sµmĀs[dzl°×süJA¼3Aÿa´Bý[Lj2.£-2A¼.»Cd ´{a+° CdÖ £¯a|
'µmĀs[m´ `24r¯ÀÐ+°L2.d .dy
-´Õ±½a A»d2µm¯s2.»A¼Ø+«s¢Aÿ¼+°, z Øm´¯µ¢¸
dzl°×üs ¢Nÿ2.»µm¯2s dz+«
s zd +°2s 4r {µm¯2s {üa]2]AÖi £¯a| m´ `»
- {Cd2N ' # =2A¼l°× .Ö_Cd£2!q -±½a dÖ»A[ m´ `24r ¯ÀÐ+°L2.£H
4rK m±p+°sÖA[ m´ `24r =2A¼l°× ¯ÀÐ+°L2.£H" -[ Kl°× ¯2A»³u 2 +°ü4 .dy
»A¹+°s azTd»»dzl°×süC¹A¼©Ā§2C£üC¹ ¢Bý2] ¯Ăl°×.»yu4rKl°×
/Á»µÓ2.»d¢Cd£-2A¼|+'µm¯s2m´ ` {C¹2N
dz+«sdz+°sÖ #´¯Õ´Õü¸£Bº.Ö´Õ£T£Hdz+«sdz+°s2+r[ #m_³ujA» {Bº
.Ö´Õ£¬+°.ÖdØ+°a| ¸A¼dz+«s dz+°sÖ #.Ö_Cd2!q A¼t » £Bº=u2?« £Bº2!q424
I-SERVE 81
KR®]y
C£4a£u_ff-2!q
£+A¼t:N C£Cd4raCdTÐ2]uT/´4r {£¯a| 'KÅ}®

C£4C£ff-»£Bº=# 2?«£B¹-u2?«£Bº
a£ » .Ö´¢» /Á»µÓ2 z2A¼ T£H Cda£Cd 2 .»¯+¹£H Q[ ü¸
3Cdj uÏ2+°H4| ¢´{4r z2A¼¯ÿua2>+°24r ?u¸B»»a ¯s2NA[+°2!q a¹ z<ØÖ
Tµ}» 2!q:Cdaü42FÿaÖTd ü.Ö´Õ´{Bº L2Cd ¯ü {4r-ag2.»¯+¹4üµÓ+«s
¯s2N 3 Cda£Cd K+°2!q ¾Á¼t ´2BýCdüC¹ ¯³u2 8aBºCd2N 3 Cda£Cd ¢ÿª Ö³ÍN
A¹©ĀüCd\Ù±paz-ÿª uÏ2+°ü4Cd2N
CdCdsÐµmĀsAÿ¼Ød2.» ¯£L+« l°ûB'¯2Āa2¢>jÖzA¼u"+°ajÖzA¼u"AÖi 2
mÁÿ "±½a2mÁÿ "-[:u2?« ¯2µÓdüK´ÀBý¯s {2?uaz- Kl°ûB'
Ö+°¯2³ÕuCd ü¸WĀsaz
»/ÁW» 2.»'Ö+° µmĀs[-Aÿ¼Ød2.» ¯£BýÖz+°_N¤¯.£yāmĀsü+¯Cd aü+
¯ jCdÖ Td üJA¼ mCd» aT¯2s N-2A¼ ü¸£Bý+« -¯24-NÐIdá CdjĀ+rC£a2
üDÿ¯s2N
Ö+°?«¯aÙ¢m´Xá ` {¢.ÖiCdØ2 {A¼[;+r+°µ¢¸+r[+«JT uÏµm¯s
á24r-ag2.Ö´{l°×£2-+°Bº:u2?«-ag24üµ¢¸+rüwa2Bº¾í¯aÙ¢a£¢Cd£d[-´{Bº
.Ö´{l°×£2-T8 2!q
>4C£2+¹?«ü|+ d 2Cd¦á ` ¦,
C»©Ā»+w +i µ° ¢2CdĀg ¯a£ÙµÓØCdØ¯24 Qÿ¦,,
á `á `¯aÐ aÙ [aaÙu¦,
»Ć2d CdØCdCd2CdØ2_J] C£sĂ´µÓØX,, z Øm´¯µ¢¸
:T ¯aÙ¢ µ¢¸+rü J?«¢ ÖzA¼?« µ¢¸+2° 82 .Ö_C¹2A¼2!q ü+°ü +¹#¸
m_³Íj2Bü£az £?«¢ -2Cdl°× T2] ü+°ü +¹#¸ á ` {ü£az £?«¢[ m´X;+°
-` {¢ú-»+°ü+°ü+¹#¸+Qt¯§ü£az»/Á»W2.»Ö+°µm¯s2T£Bº-u2?«
¯§ü[2?«K -¯24_N¤C¹ A¼Lc2.d4ü 4C£Bº -[ µ¢¸+°2 .Ö_C¹2N Ö+°?« ¯aÙ¢[
µ¢¸+r[+« 2 -ag2 .Ö´{l°×2# m´X -` {Öz+° 4abā2¢ .ÖiCdØ2 {2A¼K 3 .ÖiCdØ»
¯Õ§ÖzC£s[+ -N©Ā KT uÏµm¯sá24rT L2.dl°×£2:+°Bº 'µ¢¸+°2¢3-a£g[
L2Cd ¯?«4r £Ej+« ³uL¶ l°× -2N¯s£Bº -2N¯s
-¯24 Qÿ¦ff -[ a¹ Tµ}2

.»a£yBº-2!q'a+2° 4r.ÖiCdØCdC£sÐ[m4³Õu2]£Bý+«[¯Ă24CÐd 2 ¯s2A¼[3d.Ö_Cd£Bº
:+°µ¢¸+°2
á `á `¯aÐ aÙ [aaÙu¦
»Ćd2CdØCdCd2CdØ2_J] C£sĂ´µÓØX,,
' µ¢¸+°2¢ [¯Ă24 _N¤+ü° £Bº ¯Õ§ ¯ÕgXüdü 8 TAÿ¼24r A¼LcĀsB¹ W ³uL¶
.Ö_Cd£Bº=u42!q¯ zmA¼2¢[-üü-BºÃ3´{ql°×2B=uw4iC»q¯s´BºCd P¸q¯s
´BºCd {2?uÖ -u|4m´X á ` {¢-BºÃ 3´{ql°×2B ¯Õ§ ¯ÕgX üdüq¯s
´BºCd P®q¯s ´BºCd {2Bº?u[£BºA¼LcĀsBº-2#£Bº3 ³uL¶
I-SERVE 82
a£ ' Ö+°µmĀs[ T£Bý+« =¹ Ö+°a³uĀØü üDÿĀsaz -az£l°ûB £Bº
ĀAÿa` {Býu4r {2?uBºa£ :u Lk2].Ö ´¯L+«'m_³ujTA¼Ø=2C¹+°§ Ö 2 A»Ö[
+2A¼al°×2?ua+rK-N±Âa±Ā#:N;+°a¯ dÖ+r Ø2Q[¢A¼©Ā§2C£üQ±Āu¸4r
m´+rW¯s {2?uaz+r¯sÿu©Ā uÏ2 {2!q.£ü¯ü {4r»-ag {Cd2NQ[u4r-ÿªØ¯Õ ¯s
Ö+°2+¹¯2:³u»|aCd´¯ĂüAÿØ£ü>±Āü-+°|a¸A¼
:2A+°#2S´{am´dCd2.Öd Øü£a4A-2?u»Ö "3m´d Cd 2C£a£4AÐ» ©ĀN
A¹©Āü±p4#§l°×»2A¼l°× mCd»-T±pd+° 'µm¯s2T#2A[ ü¸ Ö+°2±Â2A¼#2
-»T-CdØ2Cd ¯üÿªÖTd üQ[+°£]4a£l°×¢¸¯N4.dyBº» +°2§
:u .Ö ´¯L +« a£4 A»Ð ©ĀA¼üK ´vLs 4 r Cü\±paz Cda£Cd» ' µmĀsü[
T£ül°×2?u»Ö -u+rA¼¯A.£a£[+µmĀs[+Ta¹Aÿ¼2ql°×2BdAÉµÓ+«s4rÿ¢4rü
-ÿªT¯s» A»µÓ+ruü _?«§ ¯CĂd 24 z ¯A.£a z ÖzA¼üazT 3.dL¯s ' µmĀs[
-Aÿ¼Ød2.» ¯s uÏ¢Aÿ¼ üDÿ¯s2N
A¼©Ā§2Cd z
a£ :+°» z=u2?«A¼©Ā§2C£üC¹=u2?«´Lÿu¢=# 2?«TAÿ2¢Td

m´X±ĀA¼.Öd Ø¢Cd£Ö£?«[+2.Ö2T LĀsA¼©Ā§2Cd 2!q üÿu¢±pH+°
T a24r.Ö±Āü2!q-2Cd z-2!q´Ëü2´Ëü2-2!q.ÖÁ¼ü.dl°×Td2A¼§ z-2!q
CÖHd_BýNA»[.ÖDC» .ÖÁ¼ü.dl°×Td2CÖHd_BýN- {Cd2A¹-?«§ Td2 á
A¼©Ā§2Cd2
=u42!q £Ø±Āa2 .»¯+» TmCdBý+« ;+°Bý+« -24?¢¸ l°ûay[ [mA¼±p» -ü£#2N
-N Cd´{ m´ A¼+a° 2 -[ 2 .ÖÁ¼ü.dl°×£2 -´{Bº £BýC¹
]?ua+ j l°ûay[

l°×[+«±Ā#¸´B# º 2=# 2?«A¹A¼+r`2¢l°ûay[[mA¼±p #2l°ûB-# 2?«A»ff-[.Ö±Ā2
:+°Bº]?ua+ j+A¼+rù[+8 mCd ±pH+°qA¼-az£.Ö#§JA¼[mAm´ A¼+a° »
A¼+r`2¢[mAm´ A¼+°a»'±pH+° {2Bº#2 ü¸]?ua+ jJA¼l°ûay[[mA¼±p Bº2-»
m´Ās a£4r»-24Bý¢[mA¼±p Bº2m´ A¼+a° »Td 2TmCdBý+« ¯§24r¢Aÿ¼´BºCd2N
2.»dA¼ü.dl°×¢Aÿ¼l°×´Ëü2:A»´Ëü £-2Cd £;+°!q-[.Ö´{l°×£2]?ua+ j
JA¼[mA¼-»m´¯242 ü¸-2Cd2A¼§Ö2N+°+°-2!q 2.Öd ØA¼ü.dl°×¢Aÿ¼£Bý+«
CÖH¯Õ2N+°+°.Ö#§JA¼ [mA¼ -»NA¼©Ā§2Cd2'A¼©Ā§2Cd2 ü¸ 2£Bý+« .ÖdØA¼ü.dl°×
¢Aÿ¼8T?«"
A¼+r`2¢[mA¼±pa£A¼ff-['-¯üTd2 áAa©Ā§2X+° z
KÖz³u2.d2mA¼Býu4r {2A¼£ +¹:+°Bº.d2mA¼Bº/´ 2 z<2/´»d2
A»[4L2] Lk¯s£Ö-N/´» d2A¼©Ā§2Cd2/´ 2 2?«NAa©Ā§2X+°2/´»d2
2?«N/´ £[+/´» d[++[¯ 4ùü {2?uaz-u4[?«+«a±ĀÅÓ®
¯ CdÐ2 {2BºA¼K z<2.d2mA¼Býu4r {N-.¹#.d2mA¼BÖu4azC»3³Í¸A¼+a° 24r
I-SERVE 83
{£B¹ z<2l°ûB-u|43³Í¸A¼+°a24r {A¼[-Dÿm±Ād2-2C»4rK z<2+°2.d2u4r
4mBº24r {2A¼[-Dÿm±Ād2+rA¼+°+°±pH+°8A¼Õ§C¹.Ö±ĀÖ4 [2.d+¹£H
-u-£24A-[8A¹;+°-mÁÿ 4ù[3Aÿa24r.»¯ +[-BºÃNBºÃ24r/´ £ü
.Öá£A¼-2A¼|+µm¯s$ÏüA¼©Ā§2C£ü¢-¯ÕN¤Ta¹Aÿ¼ z-»TmÁÿA¹©Āü[.Ö±Āa-¯ÕN¤
-2!q-¯üA¼©Ā§2Cd»Aa+°+°±p Bº2=u42!q
4¹Bºüql °×2B»:ÅÓ¡¸+°#§ .dy3+rµÓÿª 2

u4rff-[;+rd-£Bº+¹2Bý:+°Bº 3+rµÓÿª 2-»N+°TC£+°ü» Cd´Õ C»3+rµÓ »
ÿª 2=+°BqA¼+°+°4¹Bºüq[:2?«+«=+°BA¼©Ā§2Cd2Aa+°» Aa+°A¼:NA¼©Ā§2Cd
-¯ÕN¤A¼©Ā§2Cd2-¯ÕA¼¤ÖC» -CdBº.»¯Õm´X±ĀA¼» Cd´ #4¹Bºüq[:ÅÓ¡®-»NCd ´
4A
A¼©Ā§2Cd2¢Ta¹Aÿ¼2=u {2#2A¼2!q
[´{ 2.d z+°u4r {2Nff-£Bº+¹2Bý
-A»T#dØ -u .Ö_C£ { -2!q AK ´#§+¹ Bº2 +°§» QK ´#§+¹ Bº2 +°§»
-£Bº+¹2Bý-N¯wai #+rA¼[]´Õü¸£BÖi£.Ö_C£Bº:uá¯aTaA¼¤ ¯s {ül°×
±pH+°.ÖDC»-NA¼©Ā§2CdTa¹Aÿ¼2q+° TaA¼¤ A¼©Ā§2Cd2A¼©Ā§2CdTa¹Aÿ¼2 ¯s.»¯Õm´X±ĀA¼
J\±pCd2N +°+° Td m´X±ĀA¼ .» ¯#´{Bº /´Ö \2.» A¼©Ā§2C£ü¢ :u2?« A¹©Āü
ql°×2B.d¯+¹£H
:+° CdCÐd µm¯s2¢Ö4ØÖA¼©Ā§2C£ü=u {2?ud2!q /´»d2+ra`ÖC»
{Ð.Ö ´/´ 2l°ûB+raà´24r» {2BHqAK/´»d2+raØÖC»K/´ 2
l°ûB+raØ24r» {2BH=u42!q
µmĀsAÿØd2 ü¸CÖHd[Td üCÖüĀsazQ´2 ü¸

:2?¢¸ ¯s {ü+°[´ÕĀsazff-£a+¹2Bý:+°Bº Q´2 ü¸ :2?¢¸ ¯s {ü+°[´ÕĀsaz-»N
A¼©Ā§2Cd2µmĀsAÿØd2 ü¸+CdsTdüCÖüĀsd »NAa©Ā§2X+°2J?«¢Q´ zµm¯s z
-»T/´ /´»dü:Twa2Bºl°ûB+raà´2¢ {/´ /´»dü ¯s
m´+rµ[+«+ra`2Q´2 uÏm±Ā´Õs+«+ra`2µm¯s2J?«¢+raù¬i# 2?«Q±Ā[+«µmĀs[+
±pH+°.Ö±Āa-u|4'+ra`2 ü¸>[j2.»+ra£Øü ¯s m´+rµÓ uÏ¯ÕN¤ 'wa2Bº+ra£Øül°û
/´ /´»dÿu 2.Ö±Āa:u {2!q3A¼©Ā§2Cd2 2]A¼©Ā§2Cd2- {Cd2NQ[+«
TaA¼¤24r» {2!q´Õ]yA¼©Ā§2Cd2- {Cd2N
+rK a£ CdCdsÐµm¯s2¢ ¾Á¼t ]l°× {2N m´´2.d2¢[ 8 A¼©Ā§2C£ü l°ûB 3Cdj
CdC£sÐ[¯V4r¢Nÿ2.dq {=2A¼+°2!qm´´2
.d2¢+°[´Õ2.» ¯s {ü£?«[3Aÿa24r.»¯+[.Ö Á¼©Ā§2C£ü: Kl°ûB-£¯s£ü
: Kl°ûB3ám_³ujl°×+raØa±Āü3á Cdj8Öá ag¯CdØ2¾í4r-N=´{Bº
+raà´»+rKA»[++raØ2+rA¼:´{Bº.dBº£¯s Öájm_³ujl°×-¯C£Ø¬i ¯s {üC¹
A¼©Ā§2Cd2 .Ö´Bº2 l°×A¼aA¼ -u|4 =ü¸´{Bº +ra` a´24r {2B» ám _³ujl°× =ü¸´{ Bº
+raØa´24r {2B»m±Ā´2]+° ¯s {üC¹A¼©Ā§2Cd2.Ö´Bº2l°×A¼aA¼8A¼©Ā§2Cd l°×A¼a+°±pC»
:+°m_³uj4Ly.Ö ÁÖu"
I-SERVE 84
Ā ´+«+° A¼©Ā§2Cd z
-2A¼|+»JCdCdsÐµm¯s2¢Ā ´+«+°¯ÕA¤2C£[¯ÀÐ+°LĀs2Ā ´+«+2° 4r.d ¯s ?«§ +ra`2

l°×2Bºü+ra£ØüĀ ´+«+°24r.d ¯s ?«§ [CdØ2l°×2Bºü-[C£ØüĀ ´+«+°24r.d ¯s ?«§
¯CØd 2l°×2Bºü-¯C£Øü-A»TAÿ¼24rĀ ´+«+°24r.d¯Õ´{Bº_24ra2+ra`2A[¢2] .»y
3ÿªaùü+ra£Øü-[C£Øü-¯C£Øü:u2?«Ā ´+«+°A¼©Ā§2C£HI¯l°×[£?«3Aÿa2C¹
'>4CdsÖzC£s[+ üÖám_³uj¯aÐ+ra` z[CdØ á ag¯CØd z-[Q[¢2]
]y'm±Ā´2]+° ¯s {üK+ra£Øü-[C£Øü-¯C£Øü-[» zm´X±ĀA¼.»Ās2
:+°Bº ?«§_24ra2ÖzA¼¬iT/´ Āg2¢ {£azám_³uj/´»dĀg2¢
{2NQ[.d¯Õ+2A¼aÖz2Bý£A¼2+¹¯23|+´Õ¯s {2?ua
Jám_ ³ujÖ+ra` Ö
3+ra`2 ü¸ .»y+ra£Øü¢ ?§_24ra2l°ûB {£dÖ-u2#´{Bº+raù[++ra£Ø[+
/´ /´»dÿu 2=ul°×A¼aCd2N"ff-[+rK:+°Bº Ā ´+°24r.d¯Õ´{Bº ?§
_24ra£ü¢+ra`CdÐ2 {2N
'Ā ´+«+ ° +ra`C£Ð[´{a¯ L2.d+[á ag +ra`Ö ám_³ujl°×J?«[/´ £ü4r
Lk2.dBº2¢Cd´{qA¼á agA¼µÓ¢ ?§_24ra l°ûB+ra£Øq4A-2!q[>»+rK
2Ā ´+«+°¯ÕgX[mµÓaz2] ?u¸BºCd£24+°á aga´24r-T+ra£Øq-»-2µ[
/ ´+°.»d .dy-NA¹2+rA¼=2A¼l°×A¹2+rA¼2!qm´´2.d2¢8/´ /´»dü+
?«+« aµCd2±pH+° {2BºA¼[.Ö´{l°×£2+°AmÁÿÖ-2µÓ2¢±pH+° {2!q.£ü
/A³ua`l°×
C£Bº[.d¯Õ±Ā [mÿTª 2]#¸4rám _³uj.d¯Õ>4Cd s -[mÿTª ¯s £aff

-»m´X±ĀA¼I¯+¹2Bý:+°BºC£Bº-Nÿ©Ā z-2?ua±Ā z-Aÿ¼Ø¯s z-2?ua-u|4
m_³uj-Nÿ©Ā z>4Cds -Aÿ¼Ø¯s z-2?ua:+°Bº C£Bº+m_³uj+/´ /´»dÿu 2
´?«§2Nm_³uj¯CdØ ¯s KC£Bº-¯CdØ ¯s K l°ûBCÖü¯3A¼Õ§C¹±pH+° .Ö´qA¼
C£Bº -Nÿ©Ā» m_³uj -Nÿ©Ā» CdCdsÐµm¯s2¢ mÁÿ£2µÓTA» -2A¼+¹¯2 3 wa2?«+
±pH+°.Ö´Bº2>L\2N
-u|4±Ā z>4Cd s-» wa2?«¢-Aÿ¼Ø¯sCdsÐ z-»¯ £2µÓ2 {2N-2A¼ ü¸ 3
wa2?«+ ±pH+° .Ö´Bº2>L\2N'mÁÿ£2µ[m4³Õu2.dq+°+2Cd 2Nám_³uj+C£Bº+
±pH+°¬?u§a4A'C£Bºl°ûB¯aÐ£Ø´+°»£"32ACdj+°»£"-[-Bº4Cd {2?ua
-u -Bý|4 £ÅÓ¸+«
-dØ" z<2 .d2mA¼Bý u4r {2A¼£a 4A J z<2 .d´? u u4r
4r {2A" +°2.d2 u4r 42mBº24r {2A" _bü Ö+rü {2A"ff -[ m´W2.£H
-´{Bº£L¹a Cd´BºCd2N
+r_?«§a£ ¢Nÿ2.£ül°×»Td2¢Aÿ¼´B» al°×;+°¢Aÿ¼l×° Bº;+°¢AÿØ2µÓ z;+°
m´¢NÿCdBº-» ÿqA[-2Z+°L2]3 Ø ³ÍL+° ¯CØd 2JA¼ 3Aÿa´Bý¢Aÿ¼ .Öd ØH-2!q
Ā ´+«+° ¯CØd 2 JA¼ 3Aÿa ´Bý ¢Aÿ¼ .Öd ØH Ā ´+«+° ¯C£Ø[ » -2Z+°L2.d ±Â j2!q
¢Aÿ¼.» ¯ TAÿ» {2BºA¼ -2A¼ ü¸ Ā ´+«+° ¯C£Ø[ ¯ÀÐ+°L2] Ā ´+«+° A¼©Ā§2C£üC¹ ¢Aÿ¼
.»¯Õ´{B»'¢Aÿ¼ ¯´Ëü {Cd2N
I-SERVE 85
+°ül°ûÖül°× l°û±pH+° {2A"
'Ā ´+«+ C° £sÐ[3Aÿa2.»¯ +»» z'm´´2 .£2C£¯ÐĆdüØ [.Ö´{ Cd {2?u2

+rK L+2A¼a£A¼Müa'm´´2.d 2C£¯ÐĆdüØ2-[Ja-2?ua4AA[_?«§
>4Cds2C£-¯CdØ»-2?ua4AQ[_?«§ m_³uj¯CdØ [[akd 2.»¯s {2?ua4A-¯ü
¯Ð´ m´´2.£[+ um4C m´´2.£[+ ±pH+° =u l°×A¼aCd2N" -[ m´W¯s {2?ua Q[
4L2]Kl°×+2CdT LĀs
¯Ð´2-_A¼¤ [m´X£Bº-2#£Bº´2BýCdBº-2#£Bº±Ā aBº-2#£Bº
=2A¼l°×-2#£Bº"¯Ð´2¢+°[´Õ2] ¯s {üK¯Ð±Ā[+« z2A¼a£q {Cda£C£q {
{#§2Bý .£yaz {#§2Bý ±pdaz-2A¼ ü¸
-T¯Ð´ ¯s {ü-¯C£Øüff-[£Bº

.Ö_Cd£BºQ[_?«§82C»üC¹2A¼2!q8 ¯s {¬iC»Ö+° z2A¼+ru¢¸ql°×2B {#§2Bý
]y {#§2Bý±pC£Ö-u2?« ¯s {ü-¯CdØ ¯s {ü-[£Bº[aÐ.d2.»¯s£Bº-u
[aÐ.d2.»¯ÕA[_?«§ ¯Ð´ ¯s {ü-¯CdØ ¯s {ü[.Ö_Cd£Bº
:+°Bº a+° Td 2 l°ûB {2N ;+° 4raB £Bº ]y :2?¢¸ _2Bºa£ÅÓ® JA¼
TBý!¬2+°T¯Õ|aµBº 2.d¯s2Bº24r»3!¬2+°¢2]Öz+°ÖzH]2N:A»Tm?u"-l°×»
¢´q 3Öz+°.Ö!¬§ +rdü+r]2N- K.Ö#§JA» ´2Bý±pdaz4raB£Bº z+°ü+¹¯Õ
2A¼L+¾´?u§Bº z+°üXdØ4r/£az-az£¯|a3 z+°üX¾Á¼t£ÅÓ®2C£:A¼2C£
d -»µa ' .Ö#§ -_A¼¤» ' ´2Bº¸ -_A¼¤» ' z+°ü -_A¼¤» -»µa 3
4raB £Bý+« +¹´2 ]y2N £Bº Ö2#» ¾á?¢¸+« ÖR® -+°Bº TBý .Ö#§JA¼ »Åu®BºCd
´2B+°?«+¹¯Õ-2A¼L+ z+°ü¾´?u§Bº-2A¼aX£+°
:Tl°ûB-_A¼¤»£"ff-[-Bý4rBº
¾Á¼tü2C£
:T .Ö#§ +rd z+°ü :T [>Ö z+°ü K z+°ü d z+°üff
-£a
-A»T#2B"-TJAB¹¸ z+°ü:TJ:2?« z2A¼.Ö#§JN2] ]y»

J?«¢;+°?«¯CdØ K a+°?«-¯CdØ K.Ö_Cd£a:A»2£Ød 2Bff-£Bº4raB£Bº
-´{Bº¾Á¼t£ÅÓ®£a4A
-N+rA¼d Ø ¾á?¢¸ .Ö#§ C£Cd4ra£?«2Nm+° 24r

¾´L\¾Á¼tAÖi2N:´{Bº+rdü+rps2N»ÐÖ_2Bºa£XJA¼ !¬2+° ±Ā|a¯Õs£Öa£XJA¼
TCds£ü» ¯sÖz+°Özü #2=+°Bºaz£+°At";+°»ÅÓÖzü]£.d¯s2Bº4r» Öi±pCd2A"
K.Ö#§-u-az2N+°+°K.Ö#§K+rdü-K-_A¤qff

L£.Ö#§+r]´2Bº z+°üJaX£a4A¼2BXdØ4r {£d£a4A¼2B

X[4B-_A¼¤2-2?u|aT?«"ff-[4raB£Bº4Nt2.£Bº¾Á¼tü8Jÿªd´BºqA¼
.dBºd Ø
» zX£¯|aK.Ö#§[T©Ā¢¸+r].Ö#§-_A¼¤24r+°[> {Cd2A"ff-£a¾Á¼tü
¾í TBý.Ö#§+°AÉ¼ ü¸ l°×CÖH¯Õ2A» 2!q8A¼az£;+° ¯s {>[j2]2A¼2!qA[+«
Ö+rü¯aw i +ra`Ā m\ {2BH3+ra`Ā m\¢2]' ¯s {´{!q§2A¼l°×Cd\.¹#2BH
Cd\2Cd+rü Ø Aÿ2l°ûB {2BH-u {2Bý8AÖi£ ¯s {>[j ¯s-´{B ¯s {¯CdØ
¯s {-2?ua8+ra` ql°×2B» ¯s {´{BýC»;+°»ÅÓ+ra`2 {£¯wai.¹#¯wai
I-SERVE 86
+rü ql°×2B ;+° ¯s { ´{BýC» 3 ¯s { +°[´Õ2]£ ¯|a -_A¼¤ 2?ua :N ¢+°2¢
-2A¼a-» ´Lÿu
' #q+2.Ö2µm¯Àsd´{ #¢¸ .Ö´{+¹£2!qA»µÓ +rü ³uCd {ü/´´24r
{2!q£?« ü¸>[j2]+raØ2¯CdØ2- {Cd2NA»µÓ+rü ³uCd {ü-¯24Cd24r {2!q-´{Bº
;+° +raØ2 ´{?«§ #§ +°[´Õ2]£ -N -¯CdØ» - {Cd2N ' [aÐ.d£[ ´#§l°×[ ¯Ð±Ā[
´LMH2.d2Bý
¯Ð´2¢+2BºüA¼ü84ü+°[´Õ2.£az' ¯s {üK=+°Bº2] .£yaz"
J?«+« Ö+rü+ra`Ā m\8N";+°Å» Ó +ra`Ā m\ {2A¼+£:u+° ¯Õ [mA¼±p»
¢´ü J?«[ = Bº Cdd a .»µBº" =u Cdd a .»µBº" ' m´µÓül°× ¯ Aÿ£q¸ { '
TAÿ¼24r.d¯Õ´{Bº¯Ð´2¢+°[´Õ2.» ¯s {ül°×¯wai+ra`Ā m\qA¼+°+°3 ¯s {ü
Cdd a»Ø2A¼l°×+r ü¯ÕA»µÓ z+rü z-+°Bºq {+°+°A»µÓ+rü ³uCd {ü-´´24r
{2Bº4r 3 ¯s {ü >[j2.£az +°+° ¯Ð´2¢ +°[´Õ2]£ ¯|a 3 ¯s {ü -¯CdØ» -[
¢+°2¢m´X£Bº-2#£Bº
+r4r¯Ð´Áa£gü-¯C£Øü-?u[+«aw 2Bº+raùüC»uaz8T#2!qÖ+r z2A¼
ql×° 2B-T {#§2Bý´{?«§ {#§2Bý±pCd£az:N;+°+ra`2A»µ+Ó rü ³uCd {ü-l°ûü24r
ql°×2B»¯Ð´ ¯s {ü>[j¯s£az:Nwa2Bº +ra`2
;´{l°×£ 2B 3 wa2Bº +raùü ;´{l°×£2 -azC» ' um4mCd´2.d2 -4r
Öül°× ¢ {2Bº4r 2.d ¯m´´2.d2Ja.Ö´Õ¾íaw 2Bº+raùü_?«§¯CØd C¹2A"
-¯CdØ C¹2A"+2.Ö23¢.d.Öd Ø2Bý
' um4mCd´2.d2¢+°[´Õ2.» ¯s {üK´2.dªÿ Cd d24r {£az+rK3´2.dÿª C£ü
=+°Bº2k ] .£yaz"Q[+«¯ Aÿ2 l°×CÖHdA¼'m´´2 .d ¯s {ül°×+ra`ÿªC£¬i # 2?«
´2.dÿªC£ü4L2] l°×=2C¹+2CdCÖH¯Õ££?«+« +ra`ÿªCd ¯s {qT?¢ l°×CÖHdA¼
+°+°'´2.dÿªC£ü-¯CdØÁa£gq[.Ö±ĀH-T-¯C£Ø¬iC» £?« ü¸Cdd a»Øm±Ā´2]+°
Áa£güK+°B-¯C£Øq[.Ö±ĀH¾í[aÐ.d£[-2Z+°L2.£24+°-2Z+°L2]A[¯Ð´
Áa£gü+« -Ðd2 .»µ2 4+° l°× :§2 {£ q+ °±paz£ ' [akd[ l°ûB
-2Z+°L[.d ü¯Õ2A»'TAÿ¼24rÖzA¼?«+raù[_?«§ ' um4C m´´2.d2¯Ð´2C¹¯ [
C»H2N
:+°wa2Bº +raù[I¯l°×2A2A»µÓ+rü ³uCd {ü-l°ûü24r {2BýCdAtÐa£ ¯sCdXs
>L\C»»3 ¯s {¯CdØ [.Ö±Āü['wa2Bº +ra`2µ¯Õps2NJ?«¢´2.dÿªC£üÖ+rü
+ra`2 CÖHdA¼[ .Ö´{l°×£2 +°+° ³uCd { -¯24CdÖ ±paz2N A»µÓ +ruü Td2¢
l°ûB;+° TBý .Ö#§ Á»ÅÓ¡®¾´L\C»-N¯CdØ K[T©Ā¢¸ ´{?«§¾´L\±pC» -N-¯CØd K
2 .»¯l°× Ø ¯g 7³u ü¸ >[j2]A» Cd´ A[+« [+°aÖ aü2# qA¼ ;+¹
»AÿT.Ö#§+« -2#¸ C+«wa2Bº BºÖü¢¸» +Cds Öz+°l°×+rdü+raz¯s£Bº-az£
A[[ 2-¯CØd #2qA¼+°+°;+°.Ö#§¾á4?u[+«6A¼¯2 CdĂa£ü+r£ü[+rK6A¼
Öüü+r£ü[4rK 2 Ø ¯g.ÖdØq z.ÖdØq´{Bº6A¼¾¯+°¸¢.Ö#§´{#§a£A¼[ Ø ¯g
I-SERVE 87
2=u.ÖdØ4ü2"-u|4.Ö#§ ¾´L|4A»µ[4L2]4B Ø ¯g .»d q24+°A»µÓ
+ruüÖz+°%]C£Ø[4L2]¯§Ö[aÐ.d2.Ö´Bº2ĀAÿ¼Ø2+rA¼+°+°'m´´2.d2¢
+°[´Õ¯s ¯s {üK l°ûB A»µÓ +rü TaA¼¤ zq -[ .Ö´+° CdÁ¼ ' TAÿ¼24r .d¯Õ´{Bº
wa2Bº +ra`2 ü¸ l°ûB um4A¼Ð¯s {ü¯Ð´¯ £q-[.Ö´+°CdÁ¼
¯Ð´ ¯s {ü {#§2Bý Āsaz {#§2Bý±pC£az-[.Ö´{ l°×£2[+°± ĀCd24r
´LMH2] .d ¯s ' m±Ā´2]+° Tdü l°ûB -u2?«» [mA¼ ´!q§¯L+« :2Cd m_³Íj2BºÖ
m´´2.d2 dÖ±pC¹2N a£Bº+°ÅÓ¡¸ CÖL.»¯L+«¯V4r[ {m´´2.d»:£ÅÓ+°[´Õ2.dA¼
[a£mX[A¼ta_!q§ z2A¼ .d#§ {.Ö#J¸ A¼Öz4Ùü£azCÖu¸|a¯L+« 2.d¯s
m´´2.d2¢.Ö#¸[2B´vü {£azQ[+A[+ {ÿqA¼2¯Ðü»+°+° 23ÿqA[
CdÐa4r4as´#§ q+°±pCd£2 2[mA¼±pCd¯ d2¢'m´´2.d2=#±pCd2A¹ l°×
CÖHdA¼+°+°'m´´2 .d2l°ûB 2[mA¼±p4r» {#§2Bý ±pCd2N 2[mA¼q 4r»
{#§2Bý ¯s2N +r4r {#§2Bý a£ #2 {#§2Bý ±p #2 -»T ¯Ð´ m´´2 .£[+
um4mCd´2.£[+l°ûB¯ »
a£ 'TAÿ2¼ 4r¯Ð´m´´2 .£[+ um4mCd´2.£[+±pH+° {2A¼[» zu4rm4³uÕ 2.£2
+°+°'±pH+°üA¼Õ§¢¾´#§+[ um4mCd´2.d2¯Ð´m´´2 .d2 2?«A» -[» z-2#£2
-2A¼|+»Tu-2#£2
- ¯s ´va£ÐáÖ¦ as »T.£LCd ,
dAÉ um4CCdAÉ¯Ð´¦¯ÕA¼¤ uü 4Cd,, z Øm´¯µ¢¸
m±ĀXÿu¯Õ+° ¯Cds £Ø ³ÍL+° ¯Cds
a£ ¯Ð´m´´2.£[+>m4mCd´2.£[+±pH+°.Ö´Bº2¢:´?« al°×Ā Ø {Bý

- 4r³uI¯+[ A[[_?«§ [akd2 .»µ2:´{Bº µm¯s A¼Õ§C¹ a+° +raù[l°ûB
¢BýĀsT
m´´2.d2¢ ¯sCdXs wa2Bºa+rü4r {2#2N ?«§ zA¼t ¢2]l°×2Bº ]y2N:+°Bº
l°×2Bº¢l°ûB ?«§ {2N-2!q+raØ2¢+«+ra`2-4CdÖ ]y2NQ» a¹a+°24rX´Õ
.Ö´ÕC»+ra`2¢ {¯Cds++raØ2¢ {¯Cds+ÿqA¼2qA¼-2!q ?«§ zA¼t¢ {¯Cds !q§
-Nl°×2Bº4r a£+°l°×2Bº¢ {¯Cds l°ûB !q§'wa2Bº ¯s {ül°ûÿqA¼2qA¼:u2?«
+ra¹ØCdXs ;+°?« Q[+« Dÿ24r C£Bº[ .d¯Õ ¯a [ mÿTª 2] ¯2A¼a£bā[ I¯+¹ :+°Bº
¯a z-» ¯s {+°[´Õps2NA[+« +ra`28T?«"C£Bºl°×2Bº¢+« ?«§ m´»W2]#¸4r
¯a2¢+« C£Bºm´»Wps2A" ?«§ zA¼tÖz+°3+ra2 L#§4rC£BºÖz+°3+ra28 £
aC¹2A"-u2?«A»JqA¼+°+°:+°Bº +ra`24r {C£Bº¢ {¯Cds »a+raØ24r
{¯a2¢ {¯Cds»a'¯Cdsl°û3¯Cdsl°û¯2_2Aÿ¼2qA¼:Nwa2Bº a+°2 ¯sCdXs
a£ ?«§ zA¼tl°ûl°×2Bºl°û {#§4r+raù[++ra£Ø[+;|+¯Cds {#¸azC»-u2?«
I-SERVE 88
+ra£Ø[¢l°×ü¯CØd ¯s {ü[´ÕüĀsal°×2Bº ¯CdØ ¯s {-[;´{+Td »4A-u
+r+°+raù[+« +ra£Ø[+« »|a»|a¯Cdsü {#¸azC»:u2?« +ra£Ø[-¯CdØ ¯s {-[¢l°×ü
´ÕüĀsa C£Bº .¹# +°[´Õ2.» ¯a£[ -¯CdØ ¯s [ -2A¼a2 -2#£2 4A a£ :N
¢+°2¢ { Ø ³Ía»+rK» z+°H2]2N+rA¼
:´{Bº'¯mC£[¯Ð±Ā[+«-Ðaz2].dBº¯Ð´2¢+°[´Õ2.»+2Bºül°×+ra`»N"
¯Ă-[.Ö±ĀH ¯Ă3+2Bº¢¸+« m´»W2]2A"qA¼+°+° ¯ĂÖz+°¯Cds¯Ð´
áÐCd2Öz+°¯Cds »a»a4r {£az-2A¼ ü¸ ¯Ð´2-¯CdØ [.Ö´Bº2¯__4r» {2N
+rKa£ = aw i £'¯mC£[ um4mCd´2.£[+«-Ðaz2.£ü[-l°×2#£a£"
¯Ð±ĀÿªCdÐ2.d>4C¦d mµÓ¡C»µm ¯s ¢Aÿ¼ØC»,
Mm´Ë2±ĀaØC» l°×s2£+«üm+° LsK,, z Øm´¯µ¢¸
a£ µmĀsAÿ¼Ød2.»¯Õ+ra`¯Cds8T?«"+raØ¯Cds8T?«"'wa2?«+8+°CdÐ2 {2A
DÿCdsÐ2 {2A"-»Td23¢]2.£H3¢] ¯sÖül°× +°ü-»T¯ £u+rA-»
Td2C»üCd2N3¢Aÿ¼CdÐa4r´vLs+r£ü2!q+rA¼
£+«üm+° LsKff #ü;+°A[

Cda£Cd;+°?« Āsaz4rK-[ #ü;|+ĀL´ü+°Bº2ĀAÿ¼Ø "-2A¼ ü¸A¼©Ā§2C£üC¹
m+° m+° 24rTd[¢Aÿ¼.»¯l°×2#ÖÅÓC£
¢Aÿ+¼ ¹¯2 .Ö ´## 2?« A¼©Ā§2C£ü¢ /´ £[+ /´»d[+ -[ -2µü¢
¯ CdÐ2 {2BºA¼[´vaÐ».Ö±Ā:+°Bº
um4mCd´2.d2¯Ð´m´´2 .d2 2?«Af» f-[.Ö´Õ ´{Bº

+°B'wa2?«+8 mCd ÿqA¼2qA¼»N -Dÿm±Ād2+rA¼£?«¢¸ {ÿqA¼»T?¢.Ö_C£
T
¯Ð´ m´´2.d2¢ { ¯Cds m±ĀXÿu¯Õ+°¯Cds -2?ua -2!q ¯Ð´2¢[ ¯s {ü
+°[´Õ¯s´{Bº mCd» {2?uaz um4A¼ ¯g¢ 4ü ¯Csd £Ø ³ÍL+°¯Cds -2?ua -2!q
um4A¼ ¯g¢[ ¯s {üµµÓÐC£ü+r+°±paz´?«+ 2[mA¼±pazq.£+° P®+°[´Õ¯ s {2?uaz
¯Ð´Áa£gü3TAÿ¼24r+°[´Õ2.d {:N um4C¯Ð±Āül°×4üÿqAü¢;+°?« a¹T]mCdÖ
ÿqA¼2l°ûB {2N¯aÐĀ Ø24r l°× .»y+°üü[?«+Öül°× ¢ l°×+°H4| -ÿª£q
+raùüÖül°× ¢ 2-ÿªT2]Tdq ¯Ă¢¯2Āa24r8aBý+[ aü
±Â2N +°üü4r ¯s {2?uaz 3 TAÿ¼24r .d¯Õ´{Bº Öül°× +ra` C¹2N ¯Ð´2
+raØ C¹2N
Q[+«Dÿ24r+°ü¢+°[´Õ2.»+[A¼µØü|a´{ [>UTCd2¢>a4¢»¯2´Ë #ü
¯]¯s {2?uaz/A³ua`l°×;+°Bý+«Cdm´d`2.»¯s#§AL¢m´ A¼2>L\#§
+°ü ¯s2N£BºA[ jl°×2Bm´d`2.»ĀsBº AL¢[>24r»8A¹m´ A¼2>a4Cd2N
:uwa2Bº BºĀa¸>L|4¯L+«£BºCd+°ü¢ .»y¯.d_?«§ a£BºCd+raØm+° ü
ayl°×2# {2?uBº'-ÿª 2-2A¼L++r+°±paz£+2A¼L+w i £ {2#2N:u2?«-ÿª £H
_?«§ .d¯Õ´{Bº¯Ð´»+ra`2Öül°×» +raØ2- {Cd£az
I-SERVE 89
¯Ð´24LyJ´Lµ¢Aÿ¼ü
:+°Bº±Āa¨l°×ül°×+2CdT a`:£ÐH¯Ð´¯.dü4L2] W ³uL¶.Ö´ÕN'

£?« l°× Bÿº j+°24r+°[´Õ2.d .dy+rKÖi uÏ[+° A¼Õ§C¹.d¯Õ´{Bº-N Bÿº j+°2
+rA¼ 324¸ Ā³ÕuCdØ2¢
Õ´Ô wa+ff -» ü 4L2] .£u 2N+« CÖü¯ 3 ü¢ +°T

¯Ð´2¢C£A¼Lc2])Bºm´ A[4L2]T´{ü24r Lk2.£Bº+[¯2 CdĂa£üCda£Cd
[>24r»3)Bºm´ A¼2>L\2N)BºÖ2_aw+´§ ám´d`l°×ü¯2<ØÖzA¼¬iT a£ü
=¹¯L4rÙ¯L±pdaz ¯Cs dsÐµm¯s2£a¯Ð±ĀüIa4L2]+2A¼a Øl°×üs Cd ¯Ð±Āü¢
ÿªTØCA¼Lc2.d4üT]mCdµÓ+«s 4L2]u4r´Lµ¢Aÿ¼ü.»¯s£a3´Lµ¢Aÿ¼ü:2+r;+°
[µÓydĀgaz+«.»a+°±paz´?«+TTAÿ¼A»µü¢¯Ð±Āü¾í4üTµÐĀüÖi uÏ[+°24r-Aÿ¼Ød2
.»¯ÕTµ}¸`.»¯Õ´{Bº£?«[+?«§±Ā|ad#2-2Cd¯üÿª24r+°[´Õ2.d#2qA¼[ ¯sCdsÐ»Cdsü
-2#£a
;+° Ø+«s Cd¢[±Ā±Āü4Ls2]£?«[Cü\2.d+¹£ü[m´d X¯s {2!q-2Cdl°×
+Nta¹$ü z2A¼3 Ø+«s+«Ā2.»¯s#§4r+°üü ¯s£d[B»?uL+raÃ-az2A¼#+°ü¢
+°[´Õ2.»Ā23Cdjm´+r ÅÓl°×4as -[da¹´ÔA»µü¢TµÐ¯2 {2A¼#¾íB»?uL+rLÃ24² ü¸
'TµÐ¯2¯CØd 2+r .dy»[akd[+«Öi uÏ[l°×ü ¯s£a:u2?«´Lµ¢Aÿ¼ü-»+°2:2+r
>a4Cd {£az Q[¢ l°× +r ü¯Õ -2µÓ2 8 2!q +[ ¯Ð±Āü um4mCd´2.d2¢
ÿªTØC+rü2¢>a4¢»¯2´Ë#ü¯]2.d4ü4#2-»N-µm¯ÀsdÖTd2+rA¼
Bÿº j+°2+rA¼-2Cd a|+
¯Ð´ um4CdsüĀ Ø2µÓü
:+° ±pC» W ³uL¶ .ÖÁ¼ü.dl°× -¯ü Td2 8 2!q ¯Ð´ z um4C -»
wa2?«+ á¯a z +raØCdÐ z á¯a z +ra`CdÐ z l°ûB ´BºCd£az -2!q A[+« :N
+ra`2- {C¹2NQ[+« -N+ra`2- {C¹2N-u|4A[+« :N+raØ2- {C¹2NQ[+« -N
+raØ2 - {C¹2N 2 +ra` ¯s {+« +ra` ¯s {C¹» /´ 2 .Ö±Āü[ +raØ ¯s {l°×
+raØ ¯s {C¹» /´ 2 .Ö±Āü[ .Ö´{l°×£2 :´{Bº um4CĂd Ð±Āü+« ±pH+° .Ö´.dy£"
.Ö´ l°ûBºA"
» z um4CdĂÐ±Āü+«±pH+°.Ö´Õ ´{Bº£?«-[CdØC£sÐ[mÁÿ24rI¯l°×[±pH+°.Ö±Ā2
-u|4a£ ¯Ð´ ¯s {üÖz+°¯Cds£?«+ra`¯Cds+2° !qDÿÖA¼[Kl°×:N a+| [a´Õ2.£
-A»TAÿ¼24r um4mCd´2.d2¢l°ûB'm±Ā´2]+° ¯s {üÖz+°¯Csd J?«zÖ +°+ra`¯C+sd 2° !q
DÿÖA»3Td[[a´Õ2.»´[:´{Bº¾´#§+¹ Bº2qA¼¾ím´+°a`2¢A[[a´ÕĀs
m´¯ sC£[+«A[+r ¯´{;´{+¹+ra`¯Cdsl°û+°a£Ø¯Cdsl°ûÿAq 2¼ {2Bº#2-»Td 2¢¯Ð±Ā[+«
um4C+«C»B8TqA¼3A¼Õ§C¹l°ûB-T¯ £ü-[.Ö±Ā2
I-SERVE 90
+[ÿAq ü {£az+°A-[¯Ð±Ā[+ um4C+ {±pH+°.Ö´ +°±pC»' um4mCd´2.d2
Öz+°-[C£Ø[4L2]T L2.»2A¼l°×TAÿ»qA¼:2Cd+2° !q 2]A¼©Ā§2C£ü-¯qq {
-2A¼ ü¸Q[+rA¼Bº2Öz2Bý£A¼»- {Cd2N
m_³ujl°×´Lù 2qA¼
-A»T#2B"_24ra2 zA¼t ¢2]3ÿªaùü ]y#§4rám_³uj¢2]>4C2sd C£ ]y2Nff

-[A¼©Ā§2Cd2.Ö´ .dy4A-2?u»ÖKu4r3¢]2]+2Cd 2N´LMül°×ü
»A¼2¢
l°ûB

8|+ X2B»T uÏC»¯aÐ2

`jd2T uÏC2d ĀØCff.ÿ£2A¹4Ø2-[ {2N
-2!q;+° ?«§ zA¼t CÖH ¯sA[¢2] .»yl°×2BºüKCÖH¯Õ!q̧4A-[»A¼2¢ {2N3ÿªaùü+«
_24ra2=u4¹-u|4'm´´2.£[+«ám_³uj/±ĀA+ra` {Cd2Nff-[ Lk2.£a
+rK£a a]±pazTd28 2!q»A¼2¢-»+°.¹#¸m_³ujA»[++ra`2+rA¼[
-N A»[+ +raØ2 l°ûB +rA¼K
8+°» £ NÐId2ff -K -N ;|+ ;+° ¯s [ {2N -u|4
¯jCdü¢4B3m_³uj
-T+raØ zff-[ {2N_24ra zA¼t T+ra2±Â2N3ÿªa`2-az#¸4r

ám_³ujT+ra2±Â2N>4Cd s4ra±Â2N2A¼[Ja.Ö ´##¸azC»
m_³ujA»[++ra` +rA¼
A»[++raØ +rA¼ff-»»A¼£+rØüC¹Ta¹Aÿ¼2 ¯s2N-u2?«»A¼£+rØü 2A¼ü+Qt {£az
-2A¼.»Cdm_³ujl°×´Lù 2 {2A¼[.Ö´B[+«JüqA¼
;+°»ÅÓ4?4«§ r´#§_?«§ m_³ujl°×´Lù 2 {2A¼[-2Z+°L2]£ a¹]l°× ]y´BºCd2N
_24ra zA¼t¢2]_24ra3ÿªaùq Āsaz4rKl°×2Bº¾´2l°×üa j2!qa£ {ám _ ³ujÖ
µÓ¡A¼t.ÖiCdØÁag2;+°»ÅÓA[+«´Lù 2 {£A[¢2]TTAÿ¼a±Āü4ü.ÖiCdØÁa£gü
a£4ü»4rK>BºÁa£gü=+°Bºk2] ]y#¸"']l°×üCd´Õ2.d+»2A¼l°× aÙ2qA¼+°+°
=[TAÿü4rl°×¯Às ´?«§£ám_³ujl°×´Lù 2 {2A¼[.Ö´Bº2l°×A¼aA¼+°+° _24ra z
3ÿªaùü-»A¼©Ā§2Cd2C¹ám _³uj4L2]T L2.dBº2ĀAÿ¼Ø2+rA¼ L»A¼2¢ ?«§ zA¼t
_24ra zA¼tám_³ujl°×A¼©Ā§2Cd24r:.£ya 4A¼2B-2?u»Ö.Ö Á¼A»/´ £[+
/´»d[+ ¯a£ÐCdj£?«+« a ±ĀÅÓ®±pH+° l°×A¼a#2 ĀAÿØ¼ 2 +rA¼+°+° m_³ujl°×
´LùTCdÐ2q+°±paz£>4jüCdÐ2-»Ā Ø2 {2N4+°»A¼23A¼©Ā§2C£ü.Ö´Õ2N
a£ Kl°× a¹/A³ua`l°ûB.Ö_C£TüTuÖa¯s `«[.d¯Õ
3³Í:N
Q´2u4r {2A¹ff-£ +¹2Bý-´{Bº3 `«+« -Bº4Ö {2A¼[-ag "+rA¼
4A-u|4ám_³ujl°û¯ a£k[+±pH+° ¬´Õ2Cd mC£ám_³ujl°×´Lù CdÐ2 {2A¼[
´#§_#§l°ûBºA¼-u2?«´#§A¼ü
-´TmCÖai T+°HCÖ¦i ff z Øm´¯µ¢¸±Ā´ÕÕ7³uü

-2?ua
I-SERVE 91
8+°£+°ØCd
a£ -azC»+[»A¼£+rØü¢ám_³uj_24ra2C¹±pHy L+[»A¼£+rØü¢
-NA»[++ra`2+rA¼£a2!q8£+rØ[m´ `24rI¯+¹£H"-»m´µÓ CdC¬ d Cs d 2N:+°B»
ája_³Íjÿª »Cds¬i¾Á¼tü¯³Íd2 l°×+r£H
-Āj+° ¯Õs Xa24Cd»X¯aÐ
µm¾¯is+°£+°Ø+°a`2´ËHCd2dC¹d¦,
m±ĀIX+rag ´µm¯s[ u24´{©Ā§C
¯2»A¼£NCdaA¼¯ÕsCdC¦d m´ `,,
»A¼£+rØü¢8Q-m´ `2+rA¼;+°?«mÁÿ2 a+°?«-mÁÿ qA¼£#[?«++°H´Õ
8+°£+°ØCd {2#2N8+°£+°ØCd-2!qá¯ aTaA¼¤24r+°[´Õ2.»£+rØül°×;+°C£CdaØ2 {2#2N
3C£CdaØ»8+°£+°ØCd;+°/A³ua`.Ö_C£T
´V+°üA¼4Ùa+¯s£.dA¼ {JA¼mµÓA¼¤q[;+°+Bºl°×[.d¯ÕCd2mBý
;|aKl°×.dA¼ {JA¼
mµÓA¼¤2!q[mAÖ?u¸´BºCd2Na£"ff-[4?«§4r-L.£BºA2C¹3l°×ma£Bý+« _N¤+°H\:+°a£mCdü¢
[mA¼±pl°×2B.dA¼ Bº2ÖzA¼ü¾´?u§BºCd2mBý P®+Bºl°×[´ÕH]
;|aKl°×_A¼¤2A"a£mCdu¸
[mA¼ [C» .dA¼ {_maw+l°×Cd2A"ff-[X?u§Bº[mA¼±pl°×2!q mµÓA¼¤ qA¼2?uBº[mA¼ [C» -X
ÖmL-2?uBº
'Cd2mBý+| Ö £_ma {!q§ £"_maqA2¼ !q3d.Ö´Õ £+rØü-m´ ùq- {C£az
-ÿª 24ü£BÖ Bº3Cd2mBý+« _ma qA¼Bº _ma {2!qÖzA¼?« £+°Ø2¢[mA¼ K
wa2Bº £+°Ø2¢[mA¼±Â jKá¯aTaA¼¤24r=2A¼l°× ?u¸BºC£Bº"=2A¼+°2!q3Cd2mBý+« )
C£CdaØ2 {2N
3a¹4Ø2 .ÖBý±pl°×2B .d¯l°×2# Jüaz2Cd Cdl°× [mA¼±pCd J¬i2Cd

=l°× .dA¼ {+¹£Hff-»A»3Cd2mBý³uA¼d2¢ {C£CdaØ2
á¯aTaA¼¤24r {3wa2Bº£+rØüĀÿªXC¹¯ Ðaz2].d ¯s3C£CdaØ2
l°× -ag Cd2N 3l°×ma£Bý+« CdÐa4r -ag2 +rqA¼ =2A¼+°2!q +rqA¼2!q £Bý+« -ÿª 2
qA¼ -ÿª 2 4ü£ÅÓ®l°× 3 C£CdaØ2 Ö2#» CÖü¯s2N ¾í+« TaA¼¤24r +°[´Õ2.» £+rØül°×
¯ Ðd[.d´Õ2.» C£CdaØ2 ´|a8+°£+°ØCd
a£ »Aü¢ 4ü £+rØül°× l°ûB ' a+°Ö 8+°£+°ØCd ĀNÿ2.£H .Ö±Ā 4A
-ÿª 2 {£L+«'8+°£+°ØCdCdÐa4r´#§_BºCd2N-ÿª 2ql°×2B|+ ü2Cda2JA¼
3Aÿa´BºÃ£ÅÓ¡®£ÅÓ®a]+« -l°ûü24r;+° ¯ÕA¤2C£[Cdda.»¯l°×2?ua3¯ÕA¤2C£[+«
-l°ûü24r {£+rØümÁÿ £+rØü-2?ua ØX|a+°24r {£+rØü-mÁÿ £+rØü
-2?ua´vaÐ2+°´Õü+°ùANµm¯s+raü-»+° 2N'Á¼¤X»-¯L2]»a»a C£ü
Āg´Õ2.£a ¢?«£ÅÓ¡® -?u¸ .ÖdØqA¼ l°× Cda2C¹ 7³uC¹ » z z2A¼4r
+°H2.dl°×¯ÕA¤2Cd2-2#8JqA¼¾Á¼tü-ÿª 23Aÿa24rTDÿVCdü4r+°[´Õ¯s
»A¼ £+rØül°×C£CdaØ28T?u-[J?«8+°£+°ØCd8T?u-[»2-»Ð`.»µ23C£Cda£Ø[
m4³Õu2]A[[_?«§ĀAÿ¼.»¯Õ ĀÐÿª 2C¹'C£CdaØ2¯CdØÖA»-[ l°×»»a$ {
I-SERVE 92
.»¯ +£2
a£ NCda£A¼2+rA¼-2!q7³uüJA¼dzl°×süJA¼3Aÿa´Bý .» ¯N+rA¼
Nm´ `£A¼2-2!q-ÿª 2JA¼»A¼£+rØüC£CdaØ2JA¼3Aÿa´Bý£A¼2+°+°
a£ »Kl°× zj2A¼.Ö´¢»A¼©Ā§2C£ü»A¼£+rØül°ûB {Ð'a+°24r»
¯ Ðd2.»¯l°×2# z2A¼l°×Ā4rH
a£ A¼©Ā§2Cd2=u {2BH"ám_³ujl°×A¼©Ā§2Cd2-»Nl°×A¼aCd2A"-»-2µü
JA¼.£u.day.»µ2[ u[+«CÖHT4ü£ÅÓ¡®Q[JA¼:2Cd .day.»dl°ûBºA¼CÖHT4ü£ÅÓ¡¸
Cd l°× mÁÿÖ -2µÓ2 JA¼ =l°× 4r |+2mQ+°a` .»Āsa -mÁÿ Tdü m±Ā¯2\+°24r
]y´{Bº£?« ü¸m4³uÕ 2.d ü¯ÕTd [m4³uÕ 2]-+°BýC¹ NqĀsa-2C»+rK£?«JA¼
.dayĀ4Q¯s l°ûa¹ya-NCÖHT4rA¼3+°q¯Õ +°+°uB»£Bý+« -2¾´BýC» 3 {a£ {a [
X2?uBº-2C»4rK-T8 uXDdØ2"' uXDdØ2'7Å¢®Aa+°Bº2ĀAÿ¼Ø»£"-2
+°!¬§üJA¼ 2Ba£"o4ÙüJA¼ 2Ba£"-[q[±p[.dayüĀ4QdBº
CdH¸.Ö Á¼©Ā§2C£ü
l°× mÁÿ24r +r ü¯Õ2N ám _³uj 4L2] T uÏ2
CdCdsÐ ¯Õff Öz A¼¬i

³Í£+rØü¢3T uÏ2 {2N
CdCÐsd ¯Õff ³Í£+°Ø2¢CdC CdÐ2-¯Õ-[ BºÁü£az

CdC -2!q -NCdÐ2-2!q {Ð-¯Õ -2!q -az {£ {
CdCdsÐ ¯Õf-NÖiÐ {£ {-N
³Í£+°Ø28 agÖ2N l°×"8J-ag2+rqA¼:N-ag2+r£ü2!qCdC-2!q8T?¢CdÐ2
-2!q8T?¢-¯Õ-2!q8T?¢C»uHQ[[CdC CdÐ2Áagµ¢Aÿ¼-2?ua
l°×mÁÿ24r+r ü¯Õ2N:N'Á¼-agµ¢Aÿ¼8/±Ād2C¹.»¯Õ£ l°×:§»
'¯2A¼ab 2ā ¢Á¼ -ag µ¢Aÿ¼ l°×/±Ād24rµm¯+s raüA¼©Ā§2C£ü.Ö±Āa+°+°3A¼©Ā§2C£ü
3¯a£4r.»¯+[ 2-¯üTd2¢+«ÖR®±p£q4rKA¼©Ā§2C£ü´#§+[»Åu®Bºl°ûBºA¼
¢+°2¢ A¼©Ā§2C£ü .Ö ´ ¾Á¼tü ;+°´{Bº 3 A¼©Ā§2Cd2¢ +2Cd -¯C£Ø2µÓ2 {2A¼[
CÖH ¯.Ö_Cd {2?ua=u42!q´¯Õ£Bý+« >Ða2 ]y2N 2A¼.»A¼4r {2A¼[C£42#£Bº
-´{BºCdH¸
;|a' 2A¼C£\C»J-dØl°×=2Cd+°2Bºü£ÖKl°ûB-2Cd+°2Bºü
Āsaz -´{Bº {Ð -dØ +#§ .dyff -[ .Ö_Cd2N A2C¹ 3 l°×ma£Bº +°2BºüJN
3µÓC¹.»A¼ 4r {£¯a| 2A¼C£|4ĀsBº :+°Bº' 2A¼ ü¸+°2Bºü¾á4C£d[CdH¸ .Ö_C¹2N
A[+«-A¼©Ā§2Cd24r.d´Õps2N
:+°Bº [ u[+« 2A¼++°2Bºü++ra`+raØÿu 2qA¼-az£l°ûB´¯Õ£Bº V
aÊ24r {£Bº+°+°CdH¸+«£BýJA¼m ´ =l°× 4r {2N+°+°£Bý.»Cd 2A¼C£\2.dBº2
+¹¯2:u.Ö´Õ2N:+°BºCdH+¸ « -¯CØd A¹2qA-2!qqA¼=2A¼+°2!q´Õü¸£Bý³ÕuCd2+¹¯2
3Ö.Ö´Õ2N+°+°3Öl°×A¹2qA¼-Q4r+° 2A¼ ü¸>Ða2Cd4ÙBº2AÐa£´Õü¸£Bý+« /Cdsa¹Cdas £
+°2Bºü Āsaz4+°á2á4r 2A¼+°2Bºü+«+ra`2- {Cd2N-2A¼ ü¸l°ûBCdH+¸ « -¯CØd
A¹2qA¼'CdH¸ u4r»»A¼ Cd l°ûB'A»³u » mÿu2X[ A¼H¾´#§q[ aÊü+¹¯2
I-SERVE 93
£L[/A¼¤L2.£ü»m ´ C¹8»¹A¼©Ā§2C£üI¯+]y£?«AÐa£Td¢Aÿ¼.»¯s {2#2N
-2A¼ ü¸ 23A¼©Ā§2C£ü¯L4rÙ-ag2.»¯ l°×´{B» l°×µmĀs¢¸ {# 2?«m±Ā `«+C° d
-ag {Cd2N
T.£a`=´?«A+r"
+°+° a£ {Bº [a2Cda µm¯ÀsdÖ T.£a` .»¯s {2BH =´?«A+r

T.£a`.ÖdØü[+üCdqJqA¼=2Cd al°×.Öd Øü2!q ¯Ă¯2´vak24r¯2A»³Íüql°×2B
m´µ2X±Â2A» al°×T.£a`.ÖdØH
C£ NÐ.£a»mC£ ¢Ïd NÐmµ2X Cdj[,
¯2m´dCdØ´{a£µ2µ2X2CdaØÁDÿA,, z Øm´¯µ¢¸
a£ '¯2A»³ua³ÕuCdÖ µ2X[CdVd ¯g-2?uaQ[»¯´s ÿªT+°-2?ua
'CdVd ¯g±Â2N£Bý+« :³u¢+°á¢+r¢¸ .ÖdØ ü¯Õ´»JqA¼£Bº4³u¾¯gi £
¯2£Ø¾¯i££Bý+«+°as Ø»JqA¼£BºUT2]£ a`«2]£8AÖi£´ü.»¯s£ [£
£Bý¢ 8 T|+± Āü {2Bº { 8 aü {2Bº { -´?« £Bý ´L¯ÕXg =u {2#2A¼2!q
[aj2A¼a:£2ÿ¢Nÿ¦ff z Øm´¯µ¢¸¯ zmA¼ AÉ¼2-az±paz 2A¼aáÐC£[

_d#l°×I ¯µ+°±Āü¯ zmA¼2=u {2#2A¹-u {2#2N-2!q 2A¼a´ a Ð Cd2]ül°×Cd2Cd
¯´v+°¢¸ü24r {3¯ zmA¼23áÐC£[I¯Õ_d#¾´!q§µ+°=uw4Ci » m´µ2Cd24r {2#2A¹
-u|4 ¯Ă¢¯2A»³Í üµ2X2]3CdVd[B º l°ûB
¯XX dAÉ¯ÕCg 2d ff z Øm´¯

µ¢¸CddAÉ¯ÕgX¢ {2Bý±pC£Bº
:u2?« ¢Aÿ¼ü.» ¯#´{Bº/´ £üÖz+°C£Cda£Ø[m4³Õu2.dl°×2B£?«¢ {2B»
A¹©Āü´#§l°×[»Åu®B»£ÅÓ®¢Aÿ¼.d2.d {ü-2?ua'¢Aÿ¼.d2.dCdÐ2 ü¸wa2BºA¹©Āü
Āsaz;+°?« -u2?«£BºCdA¼¯as £üC¹¢Nÿ2] uÏ£[+ uÏĀAÿ¼ £ü+l°ûBT+°Cda ´2
+°HĀsBºA[ ü¸ á Cdj uÏ»-ag [£Bº£NĀsBº:+° wa2Bº A¹28 2!q£Bº
m´´2 .£Dÿ £[ A¼ü+¹q+° :2mNd[m4³u 2 2?« uÏĀAÿ¼ £üq[±p[l°×Cda£üC¹[2NĀsBº
+°+°a£ _N¤ 2CdBÖi£Bº:u2?« ¢Aÿ¼.d2.dü+°ùüA¼4Ùal°×a£Kdl°×2Bm´ `
´vaÐ+°24rµm¯sT.£a2.Öd ØH
mĆdØ+°m´ ` z
a£ m´ ùü-2!q8T?«"
¯aÐm´ `¯C£s£2Á¼ D¤ a±ĀT ,
m´ `»+°»»³umĆdØ+°2CdA¼CdµÓc`,, z Øm´¯µ¢¸
a£ [ u[+« -¯i¬ m´ `2 mĆØd +°2 ;+°!q
8+°» »³u ff L :Cda m´ ùü q£"

{£az+rK- KmĆØd +°2JA»3Aÿa´Bý {£az
I-SERVE 94
3m´´2.d2¢=¹.¹#¸ KÅÓ¡¸£3KÅÓ®K¯ zmA¼2¢2]»´ËüAÐa£ ]y3d
.¹#¸¢.Öa {ü4rA¼ü4r8aBý P®TTAÿ¼ a±Āü¢¯ zmA¼2¢» +°ü¯s£azA¼ü
¯?«4r¯ zmA¼2¢ +°üĀsaz.Öa {ü»¯T+rü2¢ =2Bý±paz»´Ëü¢+« .»L-+°Bºk2]
á2á4r¯ zmA¼2¢+«.»aC£az-u|4¢+°2¢ {m´ ùüKl°ûBmĆØd +°2¢2]>[j2]
] L+« mĆdØ+°2¢|+.»aC£az-2A¼|+mĆØd +°2;+°!q m´ ` [»2#£ LmĆdØ+°2
-2!q 8T?«"
dAÉag uÏ£[+°H\2.»ĀAÿ¼£üm´ ùü2?ua-u2?« ĀAÿ¼£ü¢-X z<ØÖ
ĀAÿ¼£ü ´2.»2mNdü+°+°'´2.»2mNdqmĆdØ+°m´ ùü:N;+°Āgaz-azC»
':2mNdüÖz+°a£+°±p+°ü´[.» ¯Ia 2:Cda ¯³Íd2ql°×2B» 2Cd#
24r» CÖü¯l°×2# {£2-uCÖü¯l°×» uÏ»A¼azC» {2A¹A[
»A¼ zff-[
´ÕüĀsa :2mNdü l°ûB CÖü¯l°×»N »A¼» +°+° ' »A¼ »N :2+r z<ØÖ
mĆdØ+° {C¹2N
'»A¼ 2|+ ü2:2mNdü mCd»+rA¼mA¼§ ¬i:2mNdüA¼µØ¬iTd ü
J?«+« -l°ûü24r {A¼acm+«d' Bý2?«Kl°ûB l°×-ÿªT2´ q¯s2NmA¼§
A¼µÓØ zA¼ac z-» £?«[
mX´{?«ff-2?ua+r4rmX´{?«[ l°×CÖHd q ¯A» »A¼2

- #
»A¼ » á¾´!q§¯L+«-A»A¹+Cds ¯s {u4r {2N+rK:2mNdüÖz+°a£+°±p+°ü
CÖü¯l°×»£Bº= Bº"-[3¢] ¯s:2w+ Bº"'µÓVa2¢ {U {B»+°+°»A¼ 2-£
U {Bº£;+°!qmĆdØ+° 2!q»A¼ [.Ö´{+£2»A¼ 2!qU {Bº[C»uy2+°+°'U {Bý+|
-¯¬imĆØd +°m´ `2-[ á¾´?u§2-2C»
mĆdØ+°TX£»³u
+°Cd2U ¯Ă8 ¯¦,, z Øm´¯µ¢¸
'U {Bý|+Ā+«-[ a¹ á {2NĀ+«.ÖiCdØ z-[ a¹ á-ÿª X-[ a¹
ám´X´Xs-[ a¹ ámĆdØ+°2-[ a¹ á-K ´|a¸ {N;+°!q-A».ÖiCdØ23
.ÖiCdØ»mĆØd +°m´ `2:´?«+« +«m´¯sCd26A¼ á¸C»uaz
mĆØd +° z -ÿªX m´X´Xs
U {Bº »A¼2
'6A¼¯ £ag+rq-az£;++°¯2A¼abā2¢;++° á/´Ö\¯s {2?ua
3T a2.Ö_C£T
mA¼§A¼µÓØ2A¼ac2-» mX´{?« {2N+°A¼Q[[Ā+« .ÖiCd Ø2£Ø´Õ2] {2Bý uÏ
Ø ³Ía£[+°H\¯s {2!q3 Ø ³Ía£ ¯g¢3.ÖiCd£Ø[mĆØd +° z-» áC¹´ÕüĀsa
-A» .ÖiCdØ2 -A» mX´{?«[ -¯L2] uÏ¯Ða´2C¹ {2!q -´{Bº -ÿª X -[
´ÕüĀsa
-A»mX´{?«[m´+rW2´ q ¯´[[[aÐLs¯s¯ d2¢3.ÖiCd£Ø[»A¼ z-[´ÕüĀsa
I-SERVE 95
-A»mX´{?«[3.ÖiCdØ2m´+rµÓ.ÖiCdØ2C¹£Ø´Õ2] {2!q-´{Bºm´X´Xs-[´ÕüĀsa
-A».ÖiCdØ2m±Ā`£dz {Aÿ¼L2] {2!q U {Bº[´ÕüĀsa
:2mNd2AÐa£ uÏ2+°H|4TAÿ2]Cds Xs
:+°Bº W ³uL¶.Ö´ÕTdü-ag2+r #2+¹¯2+2.Ö2-Nÿ+°24rT a`.ÖdØH

{Bº;+° ¯s {.d¯s´{Bº:2mNdüAÐa£3 uÏ2£Bý+« =u+°ü4C¹2N"-»
-2µÓ2¾í»A2Cdµm¯2s ¢.£u´Lµ¢Aÿ¼ .»µaT a£ü ¢ü+«±pl°×2BĀa£2µÓ2.Ö´{+¹£ü2!q
3¯ÕA¤2CdĀa2:u {2N
¯Ă£-2Cd¦+°a`2-£;+°!qA[+«Â2Cd3+ra 2#8J {2BºA¼'-2Cd¦
+°a`2Öz+° ¯Ðÿu 2 CÖi>¯2 -2!q -N ¯aØ+«a`2 u4r -X ¯Ð.dyāÖ m´¯a ` MüÖ
C» ¢ dmA¼ Ø2-2A¼ ü¸-NµÓVa2¢[´2.»2mNdü»Cd züAÐa£[a2Cda _d#l°×
m´¯L 2.£ü[ m´dCd2 .»¯ s {2#2N »a| m´X_2Aÿ+¼ ° » Q q+°±pC» _d#l°× m´¯L 2] 3
:2mNd[+« ¯2_2Nÿ2]Td[3m+°T¯s2N
/A³ua`l°×+°I¯l°×2A2+°l°×¯2_2Nÿ2]Td2a´2;+°¾Á¼t.Öa {
A[ m+«2A¼ +2.Ö2 ´ü¸24r { ¯gü2¢ ±Âuü 7³Õu2.d2Bý .Öa {Öz+° Cd zl°× {
DaBI ¯ ¯sKa;+°ĀL4r_d#l°× ]ym´+° {±Âü2¢+«±ĀLA[[2´Õ»¯s2N3
±Âü2 .dCd ©pù+ra24r {2!q ' Ka l°ûB .dCd©pù+ra24r» Cdda {Cd2N ±Âü2
mX+¹ù+ra24r {2!q'Ka4BmX+¹ù+ra24r» {2#2N
:A»TAÿ¼24r¢´H-2Cd¦+°a`».Öa {-+¹2Bý+°ÅÓ¡®Cd zü+¹2Býwa´üDaBü
-+¹2Býwa´üCü\2.d4r»¢´H-2Cd¦+°a`2_d#l°×m´»W2]=A¼a4r8N {2!q3
Td2A+rm´d `2.» ¯3Td[+«=u2?«3+ra2 {2!q-u2?«3+ra£»:Nl°ûB
±Â2A¼Cd2N=A¼a42B.Ö#§ {2A¼+2A2+°ÅÓ®¢2]m´¯L2]-2Cd¦+°a`2.Ö#§A+r
m´d`2.»¯Õ.Öa {¢[Ka±Âü2¢´BºÃ#§4r.Ö#§JA¼ ´Bý .Ö#§l×° 83+ra2 {2!q -?«§
3+ra£»Cdl°ûB±Â2A¼Cd2N-´{Bº3UT+«
».Ö#§.d¯s £f-» uÏ2+°ü4Cd2N
-u|4.ÖT-»Cd zAÐa£-2Cd¦+°a`2_d#l°×m´¯L2]´{BºA¼a2¢;+°42#
mÖ4C¹2N -+2A2 -´{Bº .ÖT AÐa£ _d#l°× ]y -2Cd¦+°a`2 42# µÓ_t2 {
mÁ»µ[+« ÖR®-+°Bº {µÓut[+« 83+ra2 {2A¹-?«§ 3+ra£[±Â2A¼Cd2N:u|43d
:2mNdüAÐa£-2Cd¦+°a`2_d#l°×m´¯L2]3dTdü {¯gu[+« ÖR®3d
TdüÖz+°3+ra2 2?«3+ra£[±Â2A¼Cd {2?uaz:u-2Cd¦+°a`2:2mNdüAÐa£
_d#l°×m´¯L2]3dTdüÖz+°3+ra24r´Lù 2±Â2N´{Bº-?«§ ´Lù [
-2Cd¦+°a` Xs -2?uaQ[» C»H+° ÿu¢.Ö±Āü2!q ;+° Td24L2] ¯Ă¢ ]y
3¢.d ´|a Xsq+°]Cds Xsq+°-2Cd¦+°a` Xs
I-SERVE 96
3Aÿ¼[+°T uÏ28T.Ö_C¹2N"
m´µÓ 3Aÿ¼[+° T uÏ2¢ ;+° ¯s { +° =u .dBº4ü 4C¹2A¼[ ´Lµ¢Aÿ¼ü >L4raz
+°2?«+«=A¼a4r;+° ¯s { {2!q+r2X+«aùü3 ¯s {¾í´BºÃ´{Bº£?«¢+[+«aùü3
¯s {J2]á£ as 2.Ö2N+°2?«¢+«m´W» Āsaz-´{Bº+°2?«4 BºÃ zÖ +°Ö+rü3 ¯s {Öz+°
3+ra2 m´XD2_24r 8aBºCd2N 3 m´XD2u[ _?«§ =A¼a42B { ¯s { ¯Ă
m4³Õu2.d 4ü4C¹2N -[ 3Aÿ¼[+° T uÏ2 m´Ö4 ´vaÐ+°24r [a´Õps2N Ja ¯Ă
_d#l°× ]y =A¼a4r 4ü ¯s {Öz+° 3+ra£[ ±Â2A¼C¹2N -[ .Ö_Cd£a :N =u
l°×A¼aCd2N"
¯ Aÿ2Öi uÏ[+° m´Ö4rü»?«K» z+rA¼#2qA¼-A» Td[» z a+°
´Lÿu¢.Ö´{Cd£2ÿu L2A»+rKÿu 2 aqA¼=u42!q"
¯s {2]á£ as2.Ö2N+«aùü ü¸+°2?«±Ā´¢m´XD2_28aBý2N3m´XD2_2
8aBýCÖal°û ¯Ăl°û Aÿ¼Ø-¯2Aÿ24r+[a£ü {£az3a£üAÐa£:+°Bº
m´XD2_28aBý2N-»£as ¯Ăl°×.»aC¹2NA[[_?«§3 ¯Ă-2Cd¦+°a`2 ¯s {
.d¯Õ-ÿª£[±Â2A¼C¹2N3Aÿ¼[+° T uÏµm¯s2.Ö Ń:A» +°A
¯ĂáAÿØ24r {2A¼+¹2Bý-´{Bº+°2?«¢m´XD2_2´Bý£l°ûB3£as
a£ü ¯Ăl°×.»a»¯Õ£l°ûB ¯Ă mCd2 ¯s {.d¯Õ-ÿªX[±Â2A¼q+°±pC¹2N
=2A¼ ü¸" =2A¼ ü¸2!q a£ü -[ :2mNdü2S £asü =2Cd .»a »¯Õ£ £?«[
¯ÀÐ+°L2.»2A¼l°× »2A¼l°×l°ûBĀÐCd2mCdØ2 ¯Ă|+ {2N:2mNdül°×-u2?«ĀÐCd2mCdØ2
qA¼ +°2?«+« :§2 {£ q+°±paz£ ¯s {Öz+° m´XD2_2 A[¢ ´BºCd2N .ÖT+« :§2
{£q+°±paz£_d?«Aÿ¼ÐüÖz+°m´XA¼ÐüA[¢´Bº C£az+rK ¯ĂCdl°×:§ Ö C » »
£?«[I¯+2#2N ¯Ă+«:§ÖC»-NCdA¼Õ§[3da£üCÖ.»y£asüÖi´{¾´BºCd2N
CdAtÐa£3da£üC¹-_2Aÿ¼2 {:2mNdüÖi´{A¼Õ§¾´BºCd2NCdAtÐa£3dTdü
JN+«A¼Õ§ ¾´BºCd2N-´{Bº3dTdü ¯Ăm4³Õu¯s2N
'm´m+«d T uÏµm¯s2.Ö ´m´m+«d l°× ØCd|a+°2+rA¼'m´m+«d ¯Ă¢ {2.d+»
»A2Cd µm¯s2 ¯Ă:2mNd2A¼4Ùal°×:2mNd2AÐa£ ¯s {A¼4Ùal°×m´¯Lps2A¼[
Lkps2N+«aùü á£ as2+°2?« ±Ā´¢m´XD2_2 w4ia£m´m+«düK+°2?« .d´{ al°×
mCd» LsĀsaz»A2Cdµm¯s2.Ö ´m´m+«d-[:2mNdül°û¯ 24r-Ðaz2.»m´m+«d
-[:2mNdüTd2¢ ¯Ăa£üAÐa£:2mNdü£asüm4³Õups2N-Nl°ûB
Cdl°×:§Ö´{Bº mCd»m4³uÕ ps2N-2A¼ ü¸ ¯Ăa£üAÐa£:2mNdüA¼4Ùal°× ]y
CdAtÐa£Td üA¼4Ùal°×l°ûBm´¯Lps2A¼[.Ö´Bº2 ³uCd_A¼¤Cdl°× ØX|a+°2+rA¼
-2C» +rA¼ ¯Ă_d#l°× ]yTdüm4³Õups2N-[.Ö´Bº2 ü¸ ¯Ăl°×
:§2 {´{Bº mCd»Tdüm4³Õu¯s2N:§2q´{Bº:2mNdüa£ü=[£asü
.»a»¯Õ£ ¯Ăl°×.»a {-» Td2 L2Cd ¯§24r.Ö´Õ#¸ {Cd2N 2m´¯sCd2.day
.»¯s m´+°a`2 ¯Ăl°× ¯2_2Nÿ2] m´+°a`» 4rK :2mNdül°× ¯2_2Nÿ2]N +rA¼
I-SERVE 97
-2A¼ ü¸'m´+a° ` 2¢ ¯ĂÖz+°m±ĀAÿ£Ø[ Ø+°2s .» ¯VX4r ¯Ă_d#+« ]yTd
m4³u `2.»ps2N-»m´m+«d m´X±ĀN2.dBº » -Nÿ+° ¯ z]Cd24r {2#2N-2A¼+| »A2Cdµm¯2s
'm´m+«d :um´X±ĀN2]2N
Xs£Ø´Õs´Ëü£Ø´Õs
a£ Xs -2!q 8T?¢CÖH¯Õ2N4AĀ+«.ÖiCdØ2:u2?« -2Cd¦+°a` Xs[/±ĀNÿ4r

.»¯+[ {´{Bº -2!q -2Cd¦+°a` Xs¢+« -N £Ø´Õ2]´{Bº3 .ÖiCd£Ø»¯2TCds -[
´ÕüĀsa-2Cd¦+°a` Xs¢»-³u2 Xs-[;+° Xs {2N
»f-[¯āL2.dBº»3 XsÖz+°
ü+°`2.ÖiCdØ2'-³u2 Xs¢+«m´W» ¯s-´{BºA[m´ Cd-K´{aBºK´ÕüĀsa
a£ '.ÖCi d £Ø[|+Td KÁag Kl°ûB á2N3 á¸ =´{BĀsÖ CÖHdü2!q
+2.Ö2T a`.Ö±ĀH;+° [Õ =A¼a42B.Ö#§ {2N£Bý +°ÅÓ¡®u4r» {£azCÖL.»
{£azÖüCdau42N-az£3.Ö#§£Bý+« +°[´Õ2.d#2qA¼
=2A¼+°2?u {"£BºáAÿØ24r {£Bº2B-2?u { {ÐáAÿØ2 -2!q 8T?«"
£BýzÖ +°-2Cd¦+°a`2£BýzÖ +°+°AÐa£_d?«+«m´¯L2].Ö#§Öz+°3+ra£[±Â2A¼qA¼
±Â2N {2!q£Bý+« 3.Ö#§+°[´Õ2.»N
-2Cd¦+°a` Xs.Ö#§3+ra2±Â2N´{Bº mCd».Ö#§+°[´Õ2.dB[+«+ra`»T?«":N
CÖHdü2!q.Ö#2§ !q 8T?¢CÖHdH [ u[+« ' ¯Õ§¢[Áa£güK l°ûBám_³ujÖz+°
a±Ā2Cda£qÿAq ¼ » T#2!q-¯üá Cdj.ÖCi d Øm´+rµÓ¯Ða´{Bº3d¯Ðd2m´+rµÓ¯Ð a´{Bº
3d>Bº ¯s {ü¯Ða±Ā[±Â2A»#´?«+«£#[?«.d#§l°ûB- uÏ2-»S+°?« 3 L2.d+[
{2#2N -2A¼.»Cd -T £#2Cd#T4r m´+rW2.d { ;+° Ø+«sÖz+° -2Cd¦+°a` Xs ;+r+°
Td 2A¼4aÙ l ×° .»y¯L+«3Td [3 L2.d+[ {- uÏ2Cü\±pCd2NQ[»
Xs£Ø´Õfs f
-[´ÕüĀsa
33 a`2Cü\±paz£+°3 Xsd 2A¼/´³ÕuCdÖ {.ÖiCdØ2Q´2u4r´[ q¯Õ
-+°Bº {Td[m´+rW2´ q¯s2NQ[
´Ëü£Ø´Õsff-2?ua
Xs£Ø´Õs ´Ëü£Ø´Õs -»T ±Āa¨l°×ül°× u4r -ag »Ø2A¼+¹¯2 2 ;+° /A³ua`
.Ö´{ l°×2A2T jH;+°S+°?4« N ¢l°ûa¹y¬?u§a J z2A¼;+°!q_üA[JA¼;+°aCd
{£az!q_ül°ûJl°û Aÿ¼Ø¢;+°CÖa {2NJl°×:´{Bº3aCd2+°[´Õ¯s2A"+°[´Õ2.dA¼
+°[´Õ2.dBº2 qA¼[ Ja .Ö´4r» ;+°B]y CÖa I ¯µBº :´{Bº +°[´Õps2A -[ -Bý4rBº
:2+r+°[´Õ2.dBº2qA¼[Ja.Ö´4r»£Bº¬i#»µBº-´{BºJl°×aCd2¯§24r+°[´Õps2N
¢+°2¢m´X>BºÁa£gK3 L2.d+[ {- uÏ2'+°AÉ¼¢[CÖa 2#N-2Cd¦+°a` Xs
]y'CÖa Cü\¯2s N:A» Xs£Ø´Õs -az£3Td 2m´+rW2.dA¼-´{Bº-2Cd¦+°a`
CdsØ¯³uÕ CdÖ.ÖiCdØ2'+°AÉ¼¢[¬i#u4r´[.»¯s2N-´{BºJl°×Td2+°[´Õ¯s2N
:A»´Ëü £Ø´Õs +r+°±pC»+°A¼É ¢CÖaI d#2¬#i »d #2;+°A[Cda £Cd;+°?« >L\#¸.Ö´{ l°×£2
Xs£Ø´Õs´Ëü£Ø´Õs-»T mCd28+°+rü2¢»>L\±pC£az
I-SERVE 98
;|+ ¯s {l°×- ¯g_?«§-»+° á¸
a£ :2Cdlû° .Ö´ ]y2A»T#2!q;+°.¹#;+°Áa2g {2!qKÖz+°-2Cd¦+°a` Xs
A[A¼4Ùal°×ÖRC»-´{Bº3Áag2.d#§a£ {- uÏ »S+°?«3 a`2Cü\±pC»-´{Bº
8 {Cd2N"-´{BºKl°×
» ´Ëu£Áa£g[.dµff-» uÏ2 +°ü4Cd2N:2Cdl°û

-+°BºÁa£g+ra2¢ {N= a".ÖiCdØ»-2A¼|+-2Cd¦+°a` Xs.»Cd u³ÍØ a`Cü\±p4r
-u2?«¯ÕgX¢ {.ÖiCd£Ø[+«Td [q+°Áag [ á¾´?u§a¾Á¼tü
+r4ra£ 3Ā+«.ÖiCdØ2Ā ØCd³Í-2!q:>aÆ4r-2Cd¦+°a` Xs[/±ĀNÿ4r
.»¯+2!q A[ ¯2TCds -2?ua 3 Ā+«.ÖiCdØ» -2Cd¦+°a` Xs¢[ ÿu4Ö -³u2 Xs[
/±ĀNÿ4r .»¯+2!q A[ m´ Cd -2?ua -2Cd¦+°a` Xs.»Cd Ā+« .ÖiCd£Ø[l°× u³ÍØ a`
ÿª242>L\C»3Ā+«.ÖiCd£Ø»Td 2-2?ua:u;+°A[|+ Bºa+rü á¸
:A»T#2B+Cds +Cds á¸K ¬´Õ42A¼a4¹ÅÓ2.»¯s£|a-+¹¢l°×¯ zmA¼2¢-üü
q.£az-TTL\´BÃaz-2A¼ ü¸ +2Cd a4+[_Bº4ü+[Cd2á¸ .£yaz
:+°BºCd2á¸£a4£_Bº4ü£¯ zmA¼ £-2C£K|a-2C£K|a4A-[Cd2á
.d¯Õ¯ zmA¼ q z¯ zmA[.d´Õ2]_Bº4-q z;|+>u[+«;+°- ¯g¢¯ zmA¼ [
á a¹- ¯g¢a4[ á;++°- ¯g¢;++° á-u|4.ÖiCd£Ø[+« l°ûB;++°
- ¯g¢;++° á3.ÖiCdØ2Öz+°CdCdsÐ2T+«HA¼a 4r³u2+°+°A[-ag2.»¯+¹£ü2!q
:[a+rü4rT24Bý2] á¾´#§l°×[-Aÿ¼Ød2.»d H
Ö+°A¼µÓ¢T.£a` {2#2A"
:2Cdlû° a£ 28-2µÓ22] .£y 2!qm´ `´vaÐ+°24rT.£a`.ÖdØH

-[.Ö´{l°×£2m´ `2-2!q8T?¢CÖHdBº2+¹¯2m´ `.day.»dBº2¢-¯ü.ÖiCdØ2
Öz+°CdCÐsd » l°×+2CdCÖH¯Õ2NCda2 4rNa±ĀqJq+° z2A¼¯ zmA¼28+r+raÖ {#¸4r
'¯Õ§+« z2A¼3.ÖiCdØ2l°ûB8T+ra£üq[AÖi8+r+ra24r {2N-´{BºN8 ¯s {+
+ra`2+rA¼3Cda£Cd -NCdl°×C£» +ra`C£Ð[+°H2.d+[-2!q Cd¢q[+ra`CdÐ2
Cd¢ {#¸4r4¹.dL2´ .»¯+[ 'm´´2.d a´24r Ø+°sÖ2N +°+°' m´´2.d 2C£
á Cdj.ÖCi d Ø2JA¼-AÿØ¼ ¯s Ö 2 A¼[ 2-a2g .»¯ +¹£H-N-ag Ö C » 'm´´2 .d 2C£+°HCd» [
l°×CÖü¯s2N:A¼2C£= Bý+« £Bº¯Ðd24r»T.£a`.»¯ +['m´´2.d+°ül°×+ra`Ö
- uÏ£[W2´ q¯+¹£H-A»á ´{a©Āag2m´ `´vaÐ+°Ö µm¯sT.£a`l°×´ËHCdTA»
a£ T.£a` ü¸ - uÏ2±pCd2A¼K ¯Ăm´µ2Cd2- {Cd2A¼K.Ö´{l°×£2-A»
Ö+° K.Ö´{l°×£2Q[_?«§.d ¯sÖ+°A¼µÓ¢4B'T.£a`-»NÖ2#_Bý {2#2A»Ö
-[ +2A¼L+« ¯2A»³u24r {2#2N -u {2B» - +rµÓ» qA¼ =2A¼+°2!q T.£a` -»N
I-SERVE 99
µÓutüJA¼£?«-a£güJA¼3Aÿa´Bý {2#2NµÓutü-a£gü-»T'm´´2.d2¢ÿu4rü
-2C» 4r+° µÓuta£gü uÏ»2mNd +°|aj2mNdQÿ£¬i {2?uaz :u2?« ' µÓuta£gü AÐa£ .» ¯
T.£a` ü¸ :2mNdü ¯Ă m´´2.d z ÖzCds2 -K 4B µ2X2]±pC£az :+°Bº
µ2X2.dBº 2!q +°A¼H +° ql°×2B ±p #2 :u2?« ¯ÕgX .£y+° A[¢ :+° µÓuta£gül°×
C£Ö+° Bº2#2N"µÓuta£güq+±° pC»T.£a`=+°Bº2#2N"+°+°Ö+°¯ XgÕ ¢T.£a`-2?«¾´#§+[
{2#2A¼» ÿªd2-aga³ÕuCd2
;+° ĀL -u2?« Ö+°¯XgÕ .£y+° m±Āa_+t a° j .»Cd µÓVa2 UT2] {£ -u2?« UT+«
m´´2.d24rKm´´2.d2¢ÿu4Ö A»³u 24rKA»³u 2¢ÿu4Ö:2mNdül°×.dü24rK
3ÿu¯ mCd24r {2#2N 4rK [>24r {2BºA¼ :2mNdü .dü2 3ÿu¯ mCd» 4+°
-´{BUT+«+°asCdÐ24rKÿ¢+°sCdÐ24rK {2Bº {
¯ØK³ÕuC»µ2C»m´ ass8 C»,

+°|aj2mNd`« +°a£jA ¯2.£LCd d2mCd C,, z Øm´¯µ¢¸
3A¼µÓ¢ ¯Ă¢+°A¼H+° {2BºA¼-2A¼ ü¸A[¢+¹L+°ü {2Bº { ¯Ă¢+¹L+°ü

q+°±p»¯L+«+°|aj2mNdüKĀ§a§4r[+ra¸u4r+°A¼ül°×2B´Bý {2?uaz'¯ÕgX»U j+°s
¯ÕgX-2?ua´vaÐ2;+°ĀL'¯ÕgX[»az2]\2>C¹±pHy l°×T L2.£a:´{Bº+
: Ð[d2mCd2C¹±pHy P®.Ö_Cd£a a+°/´ 2¢U jl°×sBým±Ā`q2mNdü.dü£[
.Ö+° ±Â!q§ÅÓ®±p?u¸#l°×±puyawa2Bº.Ö+°±Â!q§ÅÓ®Cdda.»¯Õ£?«+rÅÓ®m+«2A¼.dm+rü¾´?«§
C¹+°ü+«Aa£ü+°?«§C¹üo ju#¢u4r3±Â!q§ÅÓ®3Bý¯s2!q-T+#§l×° 2# {2?uaz
[>24r+#§l°×»±Â!q§ÅÓ®³uA¼d¢¸3¢.dü {2?uaz'.Ö+°±Â!q§ÅÓ̧¢3¢.dü {2Bº {
U jl°×sBýÖz+°m´ as:u2?«A»-2A¼ ü¸ uÏ¹CdXs Cda£Cd {2B» U j+«s - ¯g¢l°ûB
T.£a` {2B»Ā +rµÓ2qA¼+r_?«§ uÏ2+°H\£l°ûBT.£a`Ö2#_BºCd2A»Ö »¯2A»³Í [+«
C£ {qA¼
¯Ă z2A"Áag2 z2A"
a£ .Ö+° ±Â!q§ÅÓ®/A³ua` ü¸ a¹m´µÓl°×C£ps2N.Ö+°±Â!q§ÅÓ¡®+°A¼ü?u[+«C£Bº

42 q£Bº+ra`2 LU j+«sBý ¢:2mNdü+°NH2.»£BÖ Bº" ü4r-azC» [Õ¢
:2mNdü+°NH2.»N ¯Ă3 ¯Ă[+°HN2.»N+¹L+°3+¹L+°+°NH2.»NTdüJN
uÏ2J?«» »´vaÐ2mXTAÿ¼¯2Aü-[.Ö±Ā:2mNd¯2A¼ z ¯2A¼ z¯2TC
¯2A¼ z-[-+°Bº á¸ .Ö±Ā ´|a¸ az£ÖzCds2JA¼ C»H2A» 2!q [Õ¢:2mNdü
+°A¼ uü2!q£Bý+« Td uÏ2+°ü4rH-2!q3dTd ü4Ly uÏ2£Bý+« +°ü4rH
-2!qJBý+°2!q z2A¼a -+°BºTd ü {2BH
I-SERVE 100
:2Cd al°×u4r» {2N4rK¢4Bº.»¯Õ.day¢m´´2.d2¢[TdüK ¹ dq
-[.Ö±Āa-2!qÁag2 ¯Ă ü¸Cdd wai2N ¯Ă+°NHC»+°AÁa£güCdd a»ØN
+°+°Td[+°2!qÖ+° ¯Ă¢+°A¼H+° {2A¼ #
:2A|+ÖTdüÖ+° ¯Ă¢+°A¼H+° {2A¼£a:´{B»Ö ¯ĂÖz+°+°A¼H+°
Ö+°Td ü£az-2#£a:AÖ+° Bý4¹ü"»üJA¼»££JA¼»ü {2N-#§4r
qA¼"Q»-¹Ø£ØmµÓdA¹2-2?ua
a£ +2Cd 2N+«:N.£u]l°×m´µÓu4r+°[´Õ¯s2N+rK]|+JqA¼'m´´2.d2
-»N 3Cdj .ÖiCdØ2¢ -£N4r {2Bº» {2N+rK -N ¯2TC ¯2A¼2 +°H\´{Bº _d#l°×
3TabTā ps2N3Cdj.ÖCi d Ø¯Ðÿu 2¢»:u2?«ü+°` 2 {2N-£N dm´£³u2 ü¸´vaÐ+rE
Tdül°×¯2_2Nÿ2]¯2TC¯2A¼2 ü¸ ¯Ă2A¼»aBºCd2N ¯Ă2A¼2 ü¸á2á4r
P® TÖ CdXs >a4Cd2N ' .dm+°2 :u Ā4Cd {2#2N :N -ag2 +r #2 +¹¯2
/A³ua`.Ö_C£T
:+°Bº4rH {2N-[Kw+?u¸CÖü¯s2N"34rH¢+°A¼H+° ]yK.da£j[+«Cd\HC»Kl°×
CÖü¯s2N A[ _?«§ {Ð .dü2 {2!q 4rH {2N -2?u { +rK 4rH {2!q +rK .dü2
{2BºA¼ :N-¹Ø£ØmµÓd 2u4r+°[´Õ¯ s {2#2NCd¢¯2A¼2+°H\2.d+»4`24rH¢»
{2N {2Bº_!q§ -N +°NH +Cds4r 4rH ]y#§ Kl°× -ÿªX[ +°H\ps2N 4rH+« -u2?«
¯Ðÿu 2 {2N+°+°:+°Bº-¹Ø£ØmµÓdA¹2qA¼
'/A³ua`_?«§-Ðd2.»¯+2!qá Cdj.ÖiCdØ2Td 2¢l°ûB-¹Ø£ØmµÓd
A¹28JqA¼4rH¯aÐmC££Ø´Õ2] {!q̧á Cdj.ÖiCdØ2¯aÐmC££Ø´Õ2] {2N;+r+°
Ø+«s+« .dü¸[4rH-ÿªT2.d ü¯Õ+°aj+°ü¯Õ .»y¯L+«8A¹[TCds24r4rH¢.dü28aBý
£Bý 2?«+«4rHCd4 üC¹2N
-u|4;+°+° UT+« +°ajÿ¢42>a4 ü¯Õ ¯ d2 .»y¯L+« 3á Cdj.ÖiCdØ2¢
;+r+°UTa´2´{?«§ #§4r+°[´Õps2N4rH¢-ü+°ü4?u[+«+r ü¯Õ¯[»µüKC¹BÖi #¸4r
3UTa´23TbāT2.dB[+« +r ü¯ÕA»µÓ z+rü zÖzA¼¬iÁa£güK3UTa´2¢
¯ »µÓ {C£az -´{Bº > 2C£
´Ëu££Bº ´{?u§Bºff -2?ua ¢l°×ü ¯|a 3 U {Bº
8 l°×2?uBº" £Bº T.£a uÏ ¯2´BÖiC» Cd µÓ¡A¼¤.ÖiCd £Ø»K Cd¢» -ü u4r '
a´2¾í+« /Db2A¼Km4³Õu2.d4ü4C£Bº+rKĀ ØU {Bº- uÏ£ CdBÖi {2?uBº+°+°
'a´»C£[ÿuT¯s3a±Ā[.d¯+[/u¸¯´BºCd {2?uBº
a£ .day =#2] =# ÖR®2A¹ 3¢]2.d 3CdjT.£a` Ö+°A¼µÓ¢ l°ûB
{2#2A" {2BºA"-»m´µÓA¼4Ùa2] ¯s£2-u {2BºA¼-[.Ö´B[+«U j+«s¯ÕgX
-2!q + : Ð[d2mCd2 2?«A¼[[a´Õ2.£2:u.Ö ´¯L+« ¯Ă2A[+Td ¯2A[+
-¹Ø£ØmµÓd A¹2a£A"-[¯2A»³u2 ]y2N-NqA¼[:´?«+«[a´`-az2N+°+°
z+«sA¼µÓ¢T.£a`Ö2# {2BºA¼[ a+°ĀL[a´`-az2N z+«sA¼µÓ¢T.£a`Ö2#_BºA¼
+°+° {Ð[abād24rm´ `´vaÐ+°24r3CdjT.£a`.ÖazØ
I-SERVE 101
m´´2.d2m_³ujÖz+°T as2
a£ -¹Ø£ØmµÓd A¹©Ā[[£L2.»2A¼l°× 2.Ö´{l°×dz+«sá2á¢;+°.¹#

Kl°× -±Āag2 .»y Ā +rµÓ2 {2N =+°Bº2!q 4rHÖz+° ¯Ðÿu 2¢» ¯2A¼ {#¸4r
µÓ¡A¼¤.ÖiCdØ2Öz+°¯Ðÿu 2¢» 'Td m´´2.d 2C£-2CdaÙC2d 4r {2N-[ 2:´{Bº
.Ö´{l°×£2-u.Ö´Bº2 ü¸ l°×2Bº+« ?«§ +ra`Ö#¸4r'm´´2.d2ÖzC£s[+« µÓ¡A¼¤.ÖiCdØ»
´Lù +ra` [.Ö´Õ#¸ {C¹2N
-u .Ö´Õ#¸azC» á Cdj .ÖiCd£Ø[+« +ra`CdÐ z -» 4`2 ´BºCd2N -u ´BýC»
m_³ujA»[++ra`2+rA¼ff-[´vaÐ2 2.Ö´{l°× #=\L±pCd2N±pC»±pK-2A 2!q

+ra`CdÐ2´#B§ º2 ü¸A[m´+°+raØ2-»N-[£aØ24r ]yl°ûay2#2NQ[;´{+2!q
m_³uj-NÐId z-» #=\L±pCd2N+r4rm_³ujA»[++ra`2+rA¼» #m_³uj-NÐId2
-» #wa2Bº=\L±pC£az-T±pC»m_³ujü+°ùü|+Ta¹Aÿ¼2 ¯s2N
'42A¼a4¹ÅÓ 2C£=2A¼l°× ]y2A¼2!q'm´´2.£[+«
µÓ¡A¼¤.ÖiCdØ»´Lù +ra` zff

-+[ 2_düA»a£2-2A¼ ü¸ ]y2N+°+°'m´´2.£[+«3Cdj.ÖiCdØ »N´Lù
+ra`2+r ?u[+« Jq̧A¼-2A¼ ü¸'m´´2.£[+« m_³ujT as+ra` [-2Z+°L2.d+° CdÁ¼
T a+s ra` 2!q:N al×° .Ö´{ l°×£2C£Bº[.d¯Õ±Ā [mÿu2X´Bý ´{Bº3±Ā z+«+ra`Ö
C£BºT as+ra` z-2?ua-u|4'm´´2.£[+« ám_³ujT as+ra`»T as+ra`2 ü¸
>[j2.»+raØ2Cd´[¯L4rmÿu2Xa´»- {Cd2N-2!qTAÉ¼Ø- {Cd2Na$¯a2¢¯a2
TAÉ»Ø+°A
-u|4ám_³uj2]T asa´2¢>[j2]'m´´2.d 2C£l°ûB-[£aØ24rTAÉÖiØ
IaCd2N m´´2.d2 =´{BÖiC» -¯CdØÖ2A¹ -´{Bº A[ ü¸ ám_³ujl°× .»y +ra`CdÐ2 l°ûB
-¯CdØ {Cd2N -N -¯CdØÖC»
m_³uj A»[+ +ra`2 +rA¼K -N -NÐId Kff .Ö ´ mµÓ¡X

£+rØül°×¯ Ød2l°ûBl°×A¼aCd2N
a£ 'A¼µÓØm´´2.d2T asa ´24r»>[j2]2A¼K:NTAÉØa´» K[a´Õ2.»2A¼l°×
a¹ALl°ûB {2Nám_³uj-»£BºmA¼§£BºT asa´2¢+rl°×2B´Lù a´2¢
'A¼µÓØm´´2.d24r a£Bº[+r ¯´{-l°×2A2-´{BºmA¼§ -azám_³uj8 {C£Bº"
+2.Ö23¢]2.d+dØo jü.» ¯WH[´ÕH]8+r2B.Ö+°C¹84o j.Öd Ø £2
£Bº¯|a[ ¾á?¢¸ {¾Á¼t .Ö#§L+«A[+r2Bº2C¹ 2]84o j.»µBº
-2!q:+°Bº.Ö#§ 84o j4r´Lù 2.Ö2N2N-u.Ö2NCda£Cd
:2?«¾á?¢¸
.Ö#§ {2!qABºÃ2C£KBº4r {2B»N+°+°£l°×:´{B.Ö#§ +r£Hff-2!q ¯s2A"

.Ö#§¢2] .£y {4+°)84r»ÐKBº [ {Ðff-2!q384o jKBº [¯s2A"
-ĀAÿ¼Ø2´Lù m´m+«d¢+raØ2>[j2.£+°:+°+ra`¯Ða´2 {2BºA¼-2A¼ ü¸mA¼§-az
m_³uj¢2]´Lù m´m+«d¢A¼µÓØm´´2.d2+°+° /A¼bāT2] {2!q:N/A¼bTā 2]£+° mA¼§
-azm_³uj-+°Bº {2BºBº {2Bº+±° pC»±pK2Bý-2?u»Ö {2Bº+±° pC»mA¼§ ql°×2BA¼µÓØ2
{¯ÕgX8aBºCd2N'm´´2.d 2C£A¼µÓØ2Q[+«mA¼§ +rA¼\m_³uj-+°BºqBºmA¼§ q[
I-SERVE 102
A¼µÓØ2 m´´2.d2¢ =+°BÖi£ {2#2A" 3 42A¼a4¹ÅÓ2 =2A¼+]y2A¼2!q ám _³uj¢2] '
A¼µÓØm´´2.d 2C£´Lù m´m+«d¢/A¼bāT2]2N-+¹ Bº2 ü¸ ]y2N+°+°-NCd´{
:+° ±pC» T\H - +rµÓ2 ;+°!q ám _³uj¢2] ' m´´2 .d2 T as m´m+«d AÐa£»
´{?«2§ N-[;´{+¹+°Cd´ A¼-N;´{l°×2!q'A¼µÓØm´´2 .d 2C£a$¯ a 2u4r»TAÉØÿª Cd [
;´{+¹+°Cd´ A¼m´´2.d2TAÉØÿªCd2+°+°Q[ ü¸m_³ujl°×+ra`CdÐ ´#A§ ¼¯NÐIdCdÐ
´#§A¼
+°+°a£ ¯Ă2A¼Td¯2Aül°×-¹Ø£ØmµÓdA¹2qA¼[.Ö´Bº2+¹¯2'
m´´2 .d2ám_³uj¢-2CdV¸24r {2A¼[» z.Ö±Ā»-+°Bº'>4Cd ls ×° ám _³ujT a+s ra`24r
{2A¼[ {Ð-ag2.»¯+¹£H a¹a+°24r±Âa±Ā#´Bºl°ûBºA¼-2A¼+¹¯»:2Cd T a`
:.£y
+°+° a£ mĆdØ+° m´ `2Öz+° [at§ ¯Ða´2 -az 3CdjCdC£Ð[ ´LMH2.dB2º
AÐa£' TAÿ¼24rm´ `´vaÐ+°Ö 3Cdj T.£a2+Ā\2.£H- m´ ` zµÓ_t
m´ ` zÖzA¼üazm´ ùüq£"£?«+«/´Ö4»qA"-[-Bº4C£»Ö"-u4[
» z-#2qA¼ Cd+« - £Nm´ ùü-K+r ü¯Õ2A»+rKáØ Ā2¢mĆØd +rÿª
´vaÐ+°24r8Td[ 2Aÿ¼ á.dl°×2?uÖ3Td 2¢|+'- £Nm´ ùü
l°ûB [I¯w+ÅÓC£az-2C»4r+°'- £Nm´ ùüU 2C£mĆdØ+°m´ `2JA»
3Aÿa´Bý {2NmĆdØ+°m´ ` 2!q ám_³uj.ÖiCdØ»-2A¼|+3ám_³uj.ÖiCd£Ø[4L2]
T L2.£2
z zl°× {ü+°as Ø2
T.£ad.£aØ á2á£ù2
C»¯CØ» ¯ÕC» C£ C,
d NÐµÓ¡A¼¤2¯Ðd» _A¤Ø
³uØa´2á ÿªØ¾íÕ ,, z Øm´¯µ¢¸
+°+°)a£ {Ð 2]´{a m´dC£[3mµÓaz2.d4aá2ál°×¯ jCdÖ
´LµÓ¡A¼¤Ö ¯CØd aÙ2¢ T.£a` +Ā\2.d =´?«A+r -2!q 8 - Aÿ¼ü q[ µÓ¡A¼¤
m_³ujCdC£sÐ[ K _N¤C¹ »Ð =´{Bº Ā+rCdL2´ .»¯+¹4ü4C£¹ -´?« A+r K T.£a2
+Ā\2.d
'TAÿ¼24r:´?« al°×Cd¢Aÿ¼£m´ùR+°Cd.Ö´ ¢»¯ÕA¤2Cd2¢[mÁÉÿu4r[
z2A¼4r» ¯]2] WBº :u2?« /Cds uÏ2 4ü ¯A¼Ùa {ü 4Ls2.d -[
.ÖÁ¼ü.dl°×£Bº=2A¼+°2!q4aá2ál°×¯ jCdÖ T.£a£[+Ā\2.£ü[.Ö±ĀBº4A
-2C»4r+°34aá2 á AÐa£ uÏ£[=u-2A¼+¹£¢3TAÿ£[4B3d¢Nÿ2.d
A¼ü.dl°×£BºA[+¹¯2 ¯aÙ ¢¯A¼ aÙ {üÖz+°µÓ A¼ N¯A.£aü+°` u[T L2.dB[+«
/´m+°T2.£Bº WBº:u-£Bº
I-SERVE 103

a£ [Õ+« 3CdjCdCdsÐ uÏ2 N¤ ±Â2Aü2!q wa2Bº z<Ø a£Ùü£az ;+°?«
3aØ¯24 zwa2Bºµm¯sdz+«s:T4r+°µÓ A¼ A¼ül°ûB¯2±ĀN2.d+¹£H {Bº
zj2A¼4rCdm´>Ï 2C£¯CĂd 24 zµm¯ s zd +«s ÖzA¼üaz£?«[¾´2.d+¹ #2¢T[Ö\2.£H
-u .» ¯s 3 ¯Cdaü¢ { ³Í´{aü+°ùü JBý+« -_bC£az -[ ¯A¼Ùùü ;|+
¯Cd aBý¢ {2Bº#2¯üÿªĀAÿ¼Ø2+rA¼-2A¼ ü¸= wa L¢88m´µÓ¯s4ùüm´+rW¯s
{2?uÖ£ÅÓ®£ÅÓ®A¼4Ùa £?«[»ay+¹£HCdAtÐa£Cd_N¤_ü2¾´2.d+¹£H¯Cd aü2!q
= a" ³Í´{aü2!q= a"µÓ A¼ N¯A¼ÙùüC¹±Ā#¯ Ø4² uÏ2 {£|a¯Cdaü
£|a ³Í´{aüa£ µÓ A¼ A¼ü {2BH uÏ {2BH8;+°?.£üA¼wa2Bº
+°ü 2A»¯ÕN¤ a£A¼
a£ µÓ A¼ A¼ü uÏ2-» 'wa2?«+ á¯a ±p+C° Ðd 2 {2NµÓ A¼ A¼ü ü¸
uÏ2¾á4Cd2N uÏ2 ü¸µÓ A¼ A¼ü¾á4C£az=u42!q£üu4r´BýC»´2#ü
u4r ´2BºC£az ´2#ü u4r ´2BýC» d>Ïd4rA¼ü >L\ £ü u4r ´BºC£az :u
£ül°×d uÏül°×á¯ a±p+C° Ðd 2 {!q§ µÓ A¼ A¼ül°× uÏ£[+¯A.£a£[+-¹Ø£ØmµÓd 2
{2A¼[:´{B».Ö´{ l°×£2+°+°ĀAÿ¼l°×BºJ?«¢8;+°A[4?«§4r3.dL2]£wa2B¹NA2Cd#
-A» ¯s2N
´¬¸¢¸waiCd ´ÕüH¸ .dBºwaiCd ¢¸ 4£ÅÓ®2C£+°§´Bý´[ q¯Õ±Âuü´2#üJA¼ {´{Bº
´Õ#ü§ +°2l°×ü+L+«»d l°×2BC¹ü#2+¹¯23Bº´Õü¸H+rú¾´BºC£a3´Õü¸ü 2.ÖüJA¼
[oy[´l°×ü ]y´{Bºu¸.d´#¸+BºCd {2?ua:u´l°×ü+¹¯2+r.d+[l°ûay[.d´#¸
+#§Bº2T¯4rÙ {2#2NC£ z.» ¯´[¢a+#§l×° 2B¯2C¹24r {2B»2A¼+¹¯23´Õü¸ü
.»Cd üC¹ 4?«§4r C£ÅÓ2 »¯+2# D4Ùa4r ±Ā#ü ±ĀBºl°×2# {2?ua A[ ü¸ ;+° m´+°
´Õ#ü§ C¹H#¸-az2N a¹m´+°¯2ZCdĀAÿ¼.»¯Õ#¸-az2N
-u|4ĀAÿ¼l°×BÖi£Bº¯2C¹´vaÐ+°24r µÓ A¼ A¼üĀAÿ¼.» ¯s .d´#¸C¹¯2ZCd2
]y#¸ uÏ2l°ûBA2Cd#-A» ¯sNqA3ĀAÿ¼l°×Bº uÏĀAÿ¼».» ¯s¯2ZCd2C¹±Ā#
.d´#¸u4rµÓ A¼ A¼ü£#2Cd#-» Āsaz
a£ :´?«+« » Kl°× Ö+r[ ±Â2A¼4¹|a z zl°× { 8 a+°24r Ø ³uL2.£¢ 3
z zl°× Ø ³Ía 2C£l°ûBT L2.££m´ùR+°¢ z zl°× Ø ³Ía m´+°a`2:+°Bý+«
´vasaz2N
CdAÉ¹ŃµÓØC» ¯ Ø+
8 2 uÏm+°ÖAÿ¼ £,, z Øm´¯µ¢¸
:+°Kl°× uÏm+° [/Á»WĀs' uÏm+° 2¢Öz#§zÖ A¼?«N/CdXsm´+a° ` 2m´´2 .d 2C£
¯Ă2+°ü2 q¸TBºA¼ü- {C¹2A¼K:N ¹a£>Ø2u4rT>2Dÿ¯s2A¼K'/CdXsm´+°a` 2¢
T LĀs[Kl°×´vaÐ».Ö±Ā:+°/CdXsm´+°a`2¢+«m´»WAt2
I-SERVE 104
zl°× Ø ³Ía m´+°a`¯Õ2³Í ¢+° z
3CdjTAØm´»µ[+« zj2A¼4rĀAÿ¼.dCd§d¯2´Xs /2Bü[»A2Cd m42AÉüK

/4BÙ ¯ý s » {2?uazÖ4£W2 4B3´[[CdAÖi µhHi ¢Öai £4Øm´+a° `
2AÐa£[aÐ³Õu2]2N
ĀAÿ¼ .dCd§d2¢ W<a£d `ÖN z zl°×CdÐ2 ¢+°2¢[ ĀAÿ¼l°×ü TTAÿ¼
ĀAÿ¼£ a£ÙüAÐa£TTAÿ¼A¼+¹ùü2S' z zl°×C£Ð[-2A¼l°×2# {2?ua-2A¼.»Cd»
£aTTAÿ¼Ö+°¢¸uü¢TTAÿ¼Ö¯2A»³Íü¢7\¯uBºCd {2?ua-u2?« ĀAÿ¼l°×ü
Cd UTC£[=uILyNA¼+t ¹£H"Cd µ} UTCd2¢=u Ø ³uL2.d+¹£H"-»TĀAÿ¼l×° ül°×
.£u¯2+°#Öm´µÓüĀ Ø»A¼2Cdm42AÉü¢'m´µÓl°×=l°× 4rm±ĀAÿ£Ø[: Ða+rK
£Ej+« ³uL¶ĀAÿ¼l°×üJA¼4üA¼dC¹'m´µÓ+¹¯2;+°m´+°aù»|+?uaz2.£Bº
ĀAÿ¼£ aÙ ÖiTAÿ¼Ø mÁ¼ac+¹¯» ' m´+°aù[ £Ej+« ³uL¶ µÓ¡+° £Ø¯ µÓ¡+°>+°
¯2£AüC¹m±Āa2Dÿ2]3¯2£AüĀa£2µ[

¯Ð¯2+°ü µA¼bA¹¤[¯Ă2+°üµÓy z.dØC»ff z Øm´¯µ¢¸

¯2+°uü2!q_2Aÿ¼2 {2#2N¯2+°uü±pC» z+«süDÿ¯s2N-[C»Hy.Ö±ĀBº
:N¯ÕA¤2Cd£+°Ø2'£+°Ø2:2Cd z2A¼4r»=2A¼l°× .»y¯Õ2A¼2!q:NTµÐTmCd¢Aÿ¼
+r #2 q¸ £aA¼ ³uL¶ m±pC£Ă³Í[+« /C»sO CdBÖi zj2A¼4r CdC¹sÐÁ»µÓ2 m±Āa2Dÿ2]
TµÐTmCd ³uL¶CdÐa¢»Cd¢Aÿ¼m´ùR+r_A¼¤24rĀ4#2qA¼[4 [2.dl°×[ W ³uL¶»
1a£ zBý+« /Á»W2.d [m±ĀLg2.£Bº
-+°BýC¹ W©pÁ µ» 2Ó m±Āa2ÿªÖ2 N3dCd ¯Ă¢;+°¢Aÿ¼ £m´ùR+°[Lj2.d+[
zj2A¼4rÿªC£+rµÓ Ā+rµÓ]A+rµü[aÐ.d2C¹Cd¢Aÿ¼m±Āa2Dÿ2.£Bº
3Cda£Cd W ³uL¶ĀAÿ¼Öz+°m±Ā z0uØ[Im 24r+«.Ö´Õ3¾íCd-2Cda
¢Aÿ¼l°×+r ü¯Õ±ĀLÿuÕ+r2µü¯ÕA¤2Cd ¯mC£üT¯§2.»dA¼ü.dl°×£Bº
-2A¼|+ zj2A¼4r
ĀAÿ¼ 4B AÖi£Qÿ»ff -» p LCd´{ £A[ <2Bý2.d#2

+¹¯23d'm´+°a`2¢-»+°¯aÙüT[Ö\2.£Bº
A[+«ÿªT+°4r£Ø¯µÓ¡+°TµÐTmCd W©ĀA¼¬i3Nÿ+rL+°U jl°×sü>jm´m+«d
+2CdT L2]3¾íµÓ z3CdjT.£a`¯2C¹ z¯CdĂ24 z-»£ü4ĀAÿ¼p±Ā£ü
TĀsa2 4r/ÁW» 2.£Bº'ĀAÿ¼ p±Ā£üĀNÿ2.d?u[+«¯A.£a z¯C£Ă24CØd z¯.£yām¯s z
-»/±ĀdmCdd[4Bm´X±ĀN2.£Bº
'/±ĀdüĀAÿ¼l°×3#2+°24r {2B»p LCd£[[a¯Õ2.»2A¼+¹¯23d'm´´2 .d2
-2C£¯2ACdj+°2-[m´X±ĀN¯s ¯2TC¯ 2A¼ ¯¯ 2A¼:2mNd¯2Aü»Cd´Lÿu
m´µ» ¾Ó ´?u§Bº
3Cda£Cd
TNÿff-A¼§2-»N3+rµÓ2 2?«N-[[a´Õ2]ĀAÿl¼ ×° BºCdA¼a£Ð¯ü

[a¹Nÿ2.d+¹ ?u[+« m´dX2]Ia ü¯Õ2A» £BºQ[+« ¯Abā » aÙ £Bº
:u¯Abā £_ü2 ü¸A¼a£Ð¯ü[m4³Õu2.dl°×2#ĀAÿ¼l°×Bº-2A¼+¹ ü¯Õ3Cdj uÏ
TA¼Ø-2N2.d¢Cd z2A¼4rA[JA¼mµÓA¼¤¾á4#2+¹¯23CdjTA¼Øám_³ujA¼4Ùa2SCd
A+r - CdL2] TAØ Cda` m´m+«d T L2.£Bº A[+« ´ÀL¨+°4r /Cdsa¹Cdsa +r2¢ Cd
Cda.d 4r/´Ö\2.d¢»
[dXff-» H+°¯CdØ2Öz+°CdC£sÐ[;+«2CdT´{ü24rT L2.£Bº
I-SERVE 105
3 Cda£Cd ´ vaÐ2 Cd m´ ĀsT2] µÓ T.£a ¯ 2C¹ ĀAÿ¼ ¯ 24 ü
a£>AÐa±Āül°×üC¹±pü¯sJ?«¢8;+°?«´#§_BÃT\H Bº-»o2\±pC£az-£Bº
A[T L2.d#2+¹¯»mµÓ ` [NAÿØ¯üá¹+°24rm´X±ĀN¯sµÓ [+T.£a£[+
¾Á¼t´À#ü»µBº
:+°Bý A+r .£y+°£Ej+« ³uL¶ Cdm42AÉ¼ a.d£m´ùR+° W ³uL¶4rLm´¢Aÿ¼
m´ùR+°a´2¢m´+a° `Tÿu42C¹µ¢¸+¯° 2<ØüC¹¯³ÍT L2.£Bº
:+° :+°Bý2S W ³uL¶ ¯?«4r3CdjTAØTd2¢+« -Bº4¾´#§A¼ü.dl°×[A[+«
´ÀL¨+°4rm´´2.dTAÉØC£Ð[4Lym´ĀsT¯sm´X-` {4abā2¢»ü+üNm´´2.£ü£az
-» T2Cd m´X±ĀA¼.»µBºQ[3d+2Cd T L2.£Bº4rKQ[4L2]´vLs T a`
[a£Ð`m´+°a`2¢a£¢C¹2A¼£Bº
3Cda£Cd P®;+«2Cd ±ĀLÿuÕ+° Aÿ¹a`«¢+« ÖR¸A¼©Ā§2Cd z±pH+°m±ĀXÿu¯Õ+° ¯Cds
£Ø ³ÍL+°¯Cds 2?«´LÿuT L2.»Ö´2C¹ um4mCd´2.d2-2C£¯Ð´m´´2.d2 2?«A»
-» a¹Cdm´X±ĀA¼.»µBº
Q[[a´Õ[.d?u[+« +[m´ ùü+r£H+rKCdA¼Õ§¢mĆdØ+°2;+°!q m´ `2
m´ `»+°» »³umĆØd +°2 z Øm´¯µ¢¸-2# a¹Cdm´X±ĀA¼4B
.»¯ÕmĆdØ+° 2!q8T?¢mĆ»Ø+°24rT L2.£Bº
'm´X±ĀA¼3Aÿa24r.day+Ā\2]'m´´2.d2ám_³ujÖz+°T asa´2-[
¯2m4³u 24r[a´Õ2.£Bº
:2Cd al°×+2Cd CdCdsÐTd m´X±ĀA¼.»¯Õ W ³uL¶ P®;+«2Cd Ö+«XL\
z zl°× {¬iĀAÿ¼l°×ü¯A¼Ùa {üAÐa£¯.£yāmĀs[mµÓ `2.»¯Õ3CdCdsÐ2Cd _N¤¢Cd 2Cd#
Cd |+ -ÿª ¯ÕA¤¼2 -»Ø A+r mµÓ¡X¯ jCdÖ aÙ2¢ 3´l°×2B ´{¦´{LÐ.£a` .»¯s
{2Bº ü¯Õ2A»-[´{aAe?«¯s' z zl°× Ø ³Ía m´+°aù[ z\2.£Bº

I-SERVE 106
Td ¯]+°
m42AÉ¼ m±Āa2ÿª z
A»µ+Ó ruü
¯Õ§ =´{Bº>L\2N"
d-2!q´¯¸ Ô
¯C+ ¯2+°ü2=³Õua`Ø4a bāBº
¯Ðá£$
¯Ðá£$l°× {ÐKl°×³Õua`Ø4a bāBº
3+rµÓ ¢±Ā0uØ z
um4mCd´2.d24B ¹a£>Ø»
¯ĂÖz+°¯Ða´2
+°ü¢+°ü
CdCÐsd uÏĀAÿ¼ z
ám _ ³uj¯2ĀL
á Cdj¯Ða´ü+°` 2
CdCÐsd uÏ£[+«m´X_2Aÿ+¼ 2°
U j+°s ü+°` uü
TA»³u z+°s ü+°` uü
'm´´2 .d2´{#§» qA¼
wa2Bºa+rüám _³ujü+°` uü
¯Õm§ +° z
¯aÙ Td ü
>4U ³Õua`Ø4a bāü z4aÙ ¯2+°ü¯Ða´{q
E¢±Ā0uØ z
Bº3+rµü
]A+rµÓ[aÐ.d2
]A+rµÓm´´2 .dA¼ac z
8N[>2"
2Bº±p±Ā0uØ z
W mu³uj`+°A¼É
3´vL4Bý¾¯¢»'a£>Ø2 {2N
+°` 2¢»dz42 {2N
¯2Āa z¯jXmÿu2X
+raØ+ra`ÿu 2¯CØd "
3X£³Õu+° A»³u z
-T.£a£[+«%A2¼ÿ ¯NÐ.£a`q
uÏ2q[Öai £4Ø2[a´Ö 42
34N¢»m_³Íj2Bü£az
¯CØd ¯2+°ü¯ÕN¤
EuA»T´vaÐ>jü
mu³ujÈü
]A+rµÓ2¢m_³Íj2BüA¼a2
ÿª Ø+°a¶ `¯ÕA¤2Cd2
dzA¼¤ z
µÓVa» +rA¼m´´2 .d 2C£ ¹>Ø»
Áag z-ÿª z¯jX
a`+°` 2¢»a£¢»>j2C£>[j¯2s N
¯C£Ø¯C£Øüwa2Bº+r[NTAÉØ¼
-A¼2t ¢[o ju[>Ö U {u"
Áj¼ EüTA¼aAE¼ÿ ü
TA¼aA¼É Bý¢+r2Cdam ±Ā´Õs
¯üg m´´2 .d2l°ûB£¯£ d»
µ±Āü a£ü.» ¯A»T?«"
U {ü¯<A¼¦0uü[dT2.»N8N"
m±Ā`2±p»Ia
a` 2!q»T?«"
P®>[j2.»Ia
.day XL\ÖH+°ü
£¯£ a2Ù
´Õ2BºmÁ´Ëü 2
Ö4ül°×/2A»N¯+°j µÓVa2 mCd»
Áj¼ a£>´{aC£g2
E¢±Ā0uØ+°AÉ Tµ}¸ `
WB º .»¯Õ +°AÉ Tµ}¸ `
+ru[+« LBý>2mI {2A"
[dX+´{am´d Cd2='µÓÐa¯2+°ü2
U {Bý+« -¯ÕCs Ðd 2=u ]y2N"
d d+raØ z z+«s
¯]+¹±Ā0uØ z
¯]+rNÐIdCd´¯ Ă
d+°m ´µÓ ü
a£+°¯ À A» Cd
m_³uj uÏ[+«.» ¯´v>¯+ü° +r mÁ2¼
ÿu q̧>jÿu q̧£µÓ2
+°a ?+°AÉ ¯Õ2³Í ¢+°2
62A¼¹±Ā0uØ z
+°mX :2mA³u¢Ø±Ā0uØ z
¯Ă4?´§« B Cý » A»³u zm´´2 .d z
¯ĂÖz+°CdCÐsd z
/±ĀAÿ¼ ü¢a+rü
+°as +°aj ü-Dÿ ¯s {ü
´?+§« °
´?+§« ° T a`
+°aj W2]£.£ü ¯ĂW2]£.£ü
¯ĂÖz+° á¸
¯Ă>B>Bº2
]C¹s±Ā0uØ z
]C¹s±Ā<Ø2¢[¯2+| C£ü
uü+r0uØaz+°
:2mA¼ u¢±Ā0uØ zü `¹±Ā0uØ z
d¢d¯2Āa2
¹>d[+« a¯
wa2Bº TBºCdü `.dLmCd
¯Ð¯Ða´[aÐ.d£ü
- uÏÿª T+°ü
uÏÿª T+°ü
/24a2 2?«A»-³u2¯āa`
ü `.dLmCd¢ Bº ÿu42
¯Õ2³Í ¢+° z
Ö4£W ³uA¼d z
/CdXs ´
m + a° ` z
42 AÉ±¼ Āa2ÿª z
Ö4£W©ĀAÿ¼Ød2¢ 2:´?«+«ÖzA¼?«wa2Bºm´+a° ùü´vLs .»¯+£2£?«
á¸Öia£4Øm´+°a` z z zl°× Ø ³Íam´+°a` z:+° Bº AÖi/CdXsm´+°a`2¢+«
2m´W» 2.£H:N8Bº»üµ¢¸+rüm42AÉ¼2 W ³uL¶/Cds zBÖi¢Aÿ¼l°×Bº4+°Cd¢Aÿ¼
-2C£;+°m´ùR+°m´+ra2Bº´{Cd£Bº3m´ùW+°8T?¢+2.Ö2 z2A¼l°×±pC»¯4 24r
-ag Cd2N 2:´{Bº W ³uL¶Öz+°m´¢Aÿ¼m´ùR+r¯mC£[-2A¼l°×2#/CdXs
m´+°a`2¢+«m´»WAt2:N8Bº»üµ¢¸+rüT¯sCdm´+a° `2-[.Ö´{l°×£2+°AQ[¢-»+°
Tdü=2C¹¢Cd4r.dLy2.d_BÃaz 2J¬i2Cd¯2m4³u 24rQ[.Ö´{+2A2Ö+°?«
m´+°a`2¢1a£ zBº
CdA»CdAÿª4 mb³Õu+«TA¼2´L`µÓØX,
+«TA¼2 udC»ÿªd¦+«TA¼2´L a¤C»,,Öim´¯µ¢¸
-[-Bý4rBº-2!q
ÿª4 .d.»yN8N"´{!q§N8N"¾´L|4N8N"ff-[-Bý4rBºA[+«
¯ Aÿ24r W ³uL¶ ' m´+°aù[ m±Āa2Dÿ2.£Bº Q[¢ ÖzA¼?« ¯aÙ¢ 8Bº µ¢¸+°2¢
3d:u-£Bº
/CdA¼ØC»Ö>4X¯8 +«ü a¤C»,
¯8 Ö+° ±pX¯Ða2Ù £a+2° .d£,,/m´¯µ¢¸
= Bº´{BºC£B¹£B»¾á4C£Bº£B»¯Ða£Ù¹a+r¹Ö+r¹±Â2A¼C£Bº
:2Cdlû° ´{#§# 2!q8T?«"'m´µÓ l°×¯ Aÿ»'8Bº»üµ¢¸+rü/CdXsm´+°a`2
'm´+°a` 2C£;+° -BºTu4r {2#2N+2Cd A¼a2±pd+° 2=#2] .£yÖ
=# ±pCd£Ö |+ -ag2 +rA¼ -2A¼|+ W ³uL¶ Cd» ¯Ðd24r ÖzA¼# ¯2m4³u ¯aÙ
.Ö±ĀBº
:A¼2m´+°aùag2CdÐ2¯2|+±Ā.dyāà£´Ë ,
CdCd¯Ă2+°AÉ¼az©ĀØTT¯sa2C»dAÉ»´ÕĂCd,,/m´¯µ¢¸
-2!q'm´+a° ` 2Öz+°-a£g[ÖzCd2s z2A¼¯2m4³u24r.Ö´{C£Cda£CdA»
P®T¯sL2].Ö´{C£-£Bº
'¯2m4³u ¯aÙ.dNT£+°l°ûBa£¢»m´+a° `242A¼a4¹ÅÓ24r» {2#2N=#2]
=#±pCd£Ö-ag2+rA¼-2A¼ ü¸ 'm´+°aù[-ag2.»¯+¹ #2¢ 2;+° +CdsAL
Cl°×A2
I-SERVE 1
A»µ+Ó ruü
'/CdXsm´+a° `2¢ W ³uL¶[>24r.ÖÁ¼ü.dl°×N8T#2!q-¯ü/CdXs-»N
q»qA¼Ì-[:N= Bº;+°´?u§»j #+rA¼m´´2.d2¢8 ¯s {I¯l°×£:N
´Ëu£.¹#´Ëu£¯ d2¢´{?«§2N-2Cdl°× z2A¼qA¼-[[+°]y4r.Ö´.dyQ[»
6¯À§ ³ÍµÓdzBº±Ëpa BÖiÖ¶Æm4r´ËÔ -£Bº
±ËpaBÖi Ö ¶Æm4r´Ë{ ¢x,y,zd+«Ă¯Ôü Bº ¯¯Ô¢3 ¯s {Öz+°o|+´ËÕ+Ă
.»Āsaz Q» »A2Cd´Lÿu¢
A»µÓ zf -2?ua +r4r x,y,z d+«Ă¯Ôü Bº +°H¯Õ
;+r+° ¯s {Ö+°A»µ[[a£¤a`.»Āsaz - #:+° £üÙ AÖi T d+«Ă¯Ô3 ¯s
/CdXszÖ +°!¬±ËĀØ+°§a[´ËÕ+Ă.Ö¯s2NQ» »A2Cd´Lÿu¢+rü z-[´ÕüĀsa'
£ü4d+«Ă¯Ôü3Aÿa2.»¯+[;+° Ā?Æ[µÓyd2.» ¯s-N3 ¯s {Öz+°/CdXs[
[a£¤a`.»¯s2N-[3Aÿ¼[+°T uÏ2 l°×¢Nÿ¯s2N
-azC» 'T uÏ2¢3Aÿ¼ [+°CÐd 28QqA¼ +[ü+°ü ¯2 CdĂa£ü4r ü:?u¸|4
3¢]¯s£a+Cds4r ]y2A¼u¸±Ëpa BÖiÖ¶Æ+rÖĂ´Ô§ mCd»
2'/CdXsm´+a° ` u[u4r-a2g .»¯ +¹£ü2!qQ[¢A»µÓ z-»Á¼2 ]y´{Bºu¸
x,y,z d+«Ă¯Ôü4as.»¯+¹£H+rü z-»Á¼2 ]y´{Bºu¸Td+«Ă¯Ô4as.»¯+¹£H
:u-azC» W ³uL¶.Ö´¢»Td2 l°×C»H+°4r_maw+l°×Cd2N
W ³uL¶'m´+a° ` 2¢;+°T´¸ £Cdj+°Ö m´µÓ q ÖCdsA¼ü.d+£Bº8 2!q
{Ðd+«Ă¯Ôü-2#£ {+°A-TA»[JA¼3Aÿa´Bý {£az"-[
4`«Cdµm¯s2¢Q[+« ¯ Aÿ2qA¼3µmĀs[+«3m´µÓ-+°|a¸A¼-» ±Āaz2?Æ
{2A¼+¹ :N d+«d (Axiom) -2#2N 4`«Cd µm¯s2 d+«d -2!q -N {2A¼[
;´{+£2A[JA¼ .dayqA¼-[-ag2 W ³uL¶ -+°B» Cd.day|+2mQ+°L2.£BºK
£ü4d+«Ă¯Ôü+« ü|+2mA¼Ö3D2A¼ {=+°Bº {2N"-»N3dm´µÓ
3.day .£uÖH+°üXa4Cd2N] L+« W ³uL¶ .Ö´¢»Ia8T2!q 3
üD2A¼ »N[>24rq» qA¼/2A¼+¹ Bº2Kmÿª 3mÿª ¢´Bý-N {2A¼+[
A[JA¼3Aÿa´BýZCdüZµ {£?«[Axis-[´ÕH.£ {3ZCdüJA¼3Aÿa´Bý ¯s {Öz+°
/CdXs[[akd2.»µ {'ÖzCds2+°AÉ¼2C£Kmÿu2XJA¼ 3Aÿa´Bý Ā\2A» 4rKq[D2A¼ {
JA¼+rA¼+°+°m´´2.d2¢/CdXs-»Nq»qA¼-4r¯Õ§-»Nq»qA¼-[ W ³uL¶
.Ö´ A¼ü.d+£Bº
W ³uL¶Öz+°±ĀLÿuÕ+°ÁqT?¢:´{B».Ö´{l°×£2+°A3dd+«Ă¯Ôü-Bº
A»µÓ z+rü z-»Tq»q {-2?uBº-2!q.¹#¯ d z-»Tq»q {-2?uBº
.¹#q[´L¯ÕXg [ 27³Õu2.d4 "±pK+rü2q[´L¯ÕgX[ 27³Õu2.d4ü "
.£u+°§2:u2?«7³u+°2A¼[Tdü3dm´X±ĀN2.dA¼ü.d+£Bº4+°3d'
Td 2¢
E¢ ±Ā0uØ zff -» ¾Á¼t+°AÉ¼ .ÖÁ¼ü.d+£Bº Q[|+
2Bº±p±Ā0uØ zff -[
a¹ á 3d A[[ ¯aÙ¢ m±Āa2Dÿ2.£Bº Ö+°?« ¯aÙü¢ 3 +°AÉ¼ Ö+rü
¯ÕA¤2Cd ÿu4r[Cda>?«üÖÁ¼tX¢.dLy2.£Bº
I-SERVE 2
+r4r/CdXs m´+a° `
2¢[ÖzA¼?« ¯aüÙ l°ûBa£¢»
E¢±Ā0uØ£[+«ff´ÀL+¨ °
2?«T-[ 2m4³Õu2.£H£?«¢¸l°ûBÖz#§ÖzA¼?«¯aÙ¢ÖzCd2s m´+a° `
Āa£[¯2m4³u 24r
.Ö±ĀBº-2A¼|+Q[
¯2m4³u¯aÙf-[´Õü¯s {2?ua
¯Õ§ =´{Bº>L\2N"
'¯aÙ ¢ W§ ³uL¶ ;+°ÖH+°¾´?u§Bº 8 2!q
'>4Cd sÖz+°¯Õ§=´{Bº=u
>L\2N"ff -[ a£ zBý m´µÓ = Bº.dµBº" = Bº .dµ[ .ÖDC» jH" :N .d ¯
Td2+rA¼»jTd 2+rA¼= Bý+« £Bº7³uC¹[a£¤a`.»¯+¹£H-2A¼|+ W ³uL¶
;+°+Cds m´m+«d .Ö±ĀBº
'>4CdsK {.d¯s£ {:N:´{Bº {2N¯Ð´2¢K {;+°>4Cd s.dµ {-N
-´{Bº {2N-N8Ö±paz2N"¯´Õs¢üaz2]±paz2N-u|4:´{Bº {Ð.d¯s'
um4mCd´2.d2l°ûB+°u2Cd2¢üaz2]±pCd2N
¯Ð´>4Cd s ¯´Õs ¢üaz2]±p4r8TT\H2N" {ÐT\u {-u|4 um4mCd´2.d2
+°u2Cd2¢üaz2]±p4r;+r+° ¯CdAag2T4üCd2N
¯Ð´2 üaz2]±p4r {Ð T\u { 4A K ¯Ð´ m´´2 .d2C¹ ±pHy .d ¯s {Ð
=# 2?«£BýT"3¯Ð´¢+°´{ ´2.dªÿ C£ü2] ]y£Bý£"¯Ð´¢+°´{Öü4£"¯Ð´¢+°´{
S+°?«£"+rA¼¯Ð´¢+°´{8 áKl°û-Ðaz2.dA¼ {Ð3¢+°2+°2!q-[TAÿuDÿBýT
-NW2]±pd+°l°ûB-¯ÕsCdÐ2T\H {8w++i ° Áa£g[T-2C»4A¼
-u|4' um4mCd´2.d 2C£üaz2]±p4rT\H±p»Áag2 {2A»-N'¢+°´{
Öü4+r ?u[+«Jq̧A¼'¢+°´{S+°?«+r ?u[+Jq̧A¼'¢+°´{´2.dÿªC£ü ü¸´{?«§2N
+r ?u[+Jq̧A¼'¢+°´{ ´|a¸JA[+«¾´#§?u[+«Jq̧A¼'¢+°2¢-N-Dÿ Ø+°s2+r ?u[+«
Jq̧A¼'¢+r[+«-¯ÕsCdÐ2q+°±paz£A[+« mCd2-¯ÕsCdÐ2 {2BýIa£H-2!q-N¯CdAag2
-az {2BH
CdCd¦¯ÕsTCd42Fÿa2C» ¢Cd ¯sCd,
-£<Ø Dÿ Ø+°2s ¯X2]A¼ WØC»,,/m´¯µ¢¸
-u2?« 3¯Cd Aa£g[+« µm¯s+raü+[ á¸ ¾´?u§a_Cd23Cdjá2m_³uj
µm¯s z:u2?« K= a¹¾´?«§ ´|a¸- ¯s {l°× { á¸+rA¼
'¯Cd Aag » m+° 24r-T»+2° ¢´Bý ³Õua`Ø4a bāBº -»U {BºCdda {C£BºQ[+«+ra`2
-TA¼Ø-4r ¹mÿu2X:A»³Õua`Ø4abā[Öz+°/CdXs+ 3Cda£Cdm´´2.d/CdXs+ /±ĀA
+ra`2
Q[+«l°ûBµm¯+s raü.£u á¸ ¾´?u§a -TA¼Ø¯2¯X_2Aÿ¼2 dÖ³u2
³uCds Cd ¯Ă
I-SERVE 3
d-2!q´¯¸ Ô
´LµÓ¡A¼¤24r {¯CdAag2-TA¼Ø ü¸ ³Õua`Ø4abāBºq+° m_³uj-» UT4r8aBý2N-[

:+°Bº.Ö´{Cd£a'-TA¼Ø»³Õua`Ø4abā[_2Nÿps2NÌ-[l°ûB.Ö_Cd£a-TA¼Ø-2!q
8T?¢ .£u .day a£¢C¹2N A[ -u {2] -TA¼Ø -2!q 82?¢ 3Aÿ¼ [+° A¼ÕC§ ¹ -a2g
.»¯+»2A¼l°×m´dCd2.»At2
4`C« µd m¯2s ¢ +-» 4as {2N 2C£a¹(Q[£BºCd» {2?u2:N l°×
-ü£!¬±pazQ[[£Ø+°a`µm¯s2¢+«l°ûBN2.»µ2a£ zBº+-CdBº =a£ zBºCBd º -[
±Āa¨µü¢¸ ±Āa¨£ü.Ö ´¯s£a:2Cd u4r-ü£!¬±paz' (+)+« -ag28T?«"´¸¯Ô -2!q
8T?«"-[= wai£-¢]2.£a£"±pK:´{Bº3¢]2.d2Bý
+=-£2;+°?«-2!q;+° -a?«´2Bº-+2A2-a?«´2Bº´+°-a?«´2Bº
¾´?u§2+-£2:´{BºÖzA¼?« -a?«´2Bº¢ a ]y2A" -a?«´2Bº¢ a
]y2A"A»2?¢¸ aa£qA¼8 aa£+°±pC»'´¸¯Ô-»¯2|+Cd28T´[.»¯Õ#¸"
:N8´K.»d+°±pC»wa2Bº-» -2|+=u´{?«§#§" +°ÅÓ®=A¼a4ra¹(+°[´Õ2.» Cda
TaA¤2µü¢:A+°?«
Q» a¹a+°24rX´Õ.Ö´{l°×2A2wa2Bº-» -2w+´¸¯Ô ü¸ ´{?«§2N+rK´¸¯Ô ;+°?
aw 2Bº-»-2w+´{?«2§ .dAq ¼ -N;+°?+« ;+°?+« AÿØ¼ .»L´{Bº mCd»wa2Bº´{?«2§ .d
4üA¼
;+°?+« ;+°?+« AÿØ¼ ´¯¸ Ô .»aB 2º -2!q 8T?«"-NÖzA¼?« ;+°?K« z#§+¹qA¼ wa2Bº
;+°?«K z#§+¹qA¼-az£¯|a3wa2Bº;+°#¸¯[Nÿ¢ {2!q.£ü'´¸¯Ô-»4aswa2Bº
-»-2w+¯Õ§.»d 4üA¼:A»T#dØ'´¸¯ÔA»[C¹¯2á2ql°×2B»wa2Bº»-2w+
¯Õ§.»d 4üA"-u-2!q j .£y"
´¸¯Ă+«ÖzA¼?«;+°?«C¹wa2Bº ;+°?«C¹¯2_2Aÿ¼2qA¼£24rKA»[C¹¯2_2Aÿ¼2
qA¼qA¼= BÖiC»'4`m+«d.»¯s£B¹£BýzÖ +° ¯Ăl°×'´¸¯ĂC¹¯2á2 {2N:N
-+°B»£Bý ¯Ă¢»wa2Bº-»ÿu£[¯Õ§.»ps2N
wa2Bº-»N-2w+4Aÿu 2?u|aT?«"+2.Ö23¢]2.d2Býwa2Bº-»N[>24r»;+°
ÁagÖ {2!q -N A»Öi£ 3mµÓaz2.d+[ {2BH /A³ua`¢ aw 2Bº -»N ÖzA¼?«
-a?«´2Bº 3mµÓaz2.dqA¼ wa2Bº -a?« ´2Bº 3mµÓaz2.dqA¼ 3 ´ÅÓ¡® ´+°´+° .»|a
¯L+«JBý ¯Ă¢wa2Bº´ÅÓ¡®-» ÿu ´{?«§2N+°+°wa2Bº-»Nÿu » Cd´ÕC» [>Ö
Áag2+rA¼'ÿu l°×|a0ua´2: ¯saw 2Bº-»-2w+8aBý2N
:2Cdlû° .Ö´ ]y2A» 2!qwa2Bº-»N;+°ÿu -N´¸¯Ô-»ÿu ü¸.d ¯£Bý
¯Ă¢ >[jps2N +r4r ' ´¸¯Ô -» ÿu l°ûB .d ¯£Bý ¯Ă» 3mµÓaz2] {2A¼[
.Ö´+° CdÁ¼
-a?« ´Å®} Ö=A¼a4r!q_ÆJA¼ {£az:A+°¾¯?Æ(Set)´¸¯Ô-»ÿu wa2Bº-»
ÿu .d ¯£Bý ¯Ă¢ {£az-N a¾¯?Æ(Set)'wa2Bº¾¯#¸+°ü4r´{ü42.»¯Õ
+=-» '|+Ð¢l°×üCdda.»¯s£a
I-SERVE 4
= Lmúÿ 2 ü¸ '+°ü4r´{ü42>a4C¹2N"-[T.£L ¯s :A¼2C£'´¯¸ ĂÖz+°
m´ÿu »-[.Ö´+° CdÁ¼=2A¼+°2!q wa2Bº-» ÿu ´{#§+° z2A¼-+°Bº -a?´« Å ¡Ó ®
¯Ă-»-2µü£az-T»?+« °TTBýTBý4r {£az´¸¯Ô-»ÿu /A¼az2.£|++°ü4r´{ü4
Ø ³Ía2ÖzA¼¬i2N+°+°'+°ü4r´{ü4r[+«+ra`2´¸ ¯Ă
+r4r'´¸¯Ă»ÿu wa2Bº´ü.»ps2N
[ u[+« Cd {N.d ¯£Bý ¯Ă¢-azC».dBº_B» ¯s {3mµÓaz2]C£
{#§4r£#+° BºC¹2N
wa2Bº-»ÿu -NmA¼§Öz+° ¯Ă¢/CdXs.»¯Õ'/CdXs=A¼a4r {2B»A¼µÓØ
Áag2¢>L\#¸mÿu2X+°H\ps2N
¢+°2¢=+°BÖi £¯a| mÿu2X+°H\2.» ¯s { d -K4raBý -K´Õü¯s2?ua
4`«Cµd m¯s2¢ 2 .d ¯ ´¸¯Ă [CdØ UTCd2¢ l°× +°[´Õ2.» » »A2Cd µm¯s2£a
d-»Á[+«ÖH+°üX´ÕX´Õ.Ö ´-a£güK'´¸¯Ăl°×¯L±pC£az+°+° d-2!q
8T?«"-[42A¼a4¹ÅÓ´B»£a 2a¹(£Bºl°×»
´¸¯Ôff-2!q8T?«-[3¢] ¯s ¯L±pCd2N
¯C+¯2+°ü2=³Õua`Ø4abāBº
'/A³ua`[ +°A¼É ¢-Ðaz2.d+2A2:´{Bº¯Õ§ -2C£üaz2]±paz

|+ ü2 ´LµÓ¡A¼¤ ¯CdAag2 T\H2N 3 ¯CdAag» d ¯2+°ü¯ac ü¸ ³Õua`Ø4abāBº 4r
a±Â2N2N -[ .Ö±Āa ' !q l°× ¯L4r -a2g +r Bº2 qA¼ Aÿ¼Ø¢ ' d
=+°Bºk2] ]y2N" d -2!q 8T?«" -[ m´W¯s£2 Q[+« »A2Cdµm¯s ´Lÿu¢
¯ Aÿ2.Ö´{+» _A¼ü4`«Cdµm¯s Á¼¤X¢¯ Aÿ2+¹¯2-»ÐÕAt2
¯CdAag2 d¯2+°ü¯ac ü¸³Õua`Ø4abāBÖi2N-£a-2!q¯C +¯2+°ü2 =
³Õua`Ø4abāBºQ[¢¯C -»N=ü¸´{Bº {2B»N¯2+°ü »N´vaÐ¯Õ§ ¯2Āa2 ü¸ ]y
.»|aN +r4r ¯C + ¯2+°ü2ff -»N
+ff -#§4r {2N 4`«Cd2¢[ ´¸ ¯Ă »A2Cd2¢[

d8JC»BqA¼
=uw4Ci » ´¯¸ ĂÖzA¼?« ;+°?[« 4rKwa2Bºº ;+°?[« 4rK z#§+¹A¹-u|4 dl°ûB
¯C[ +rK¯2+°u[+rK z#§+¹A¼-NmA¼§3mµÓaz2] {2#2N/2Bý¯C[ ¯2+°uK
3 L¯s2N
´¯¸ Ô -»NmĆØ» +°24rÁa2g =u+rA¹-u|4 d4BmĆØ» +°Áag2+rA¼
=uw4iC»´¸¯Ô-»Nwa2Bº-»ÿu mA¼§Öz+° ¯Ă¢»¯Õ§.»ps2A¹-u.»¯Õl°ûB
wa2Bº-»N ¯Ă+°2!qÖü´ü {#§4rmÿu2X+°H\ps2A¹-A»VX4r d³Õua`Ø4abāBº
-»;+°A¼µØ[mA¼§Öz+°³uA¼d 2¢»¯Õ§.»¯Õ 3³Õua`Ø4a bāBº=+°B¹A¼a24r8Bº¢+rül°û
- Cdü {#§4rmÿª +°H\¯s {2#2N
:u d¯2_2Aÿ¼2 ü¸ ´{?«§ ³Õua`Ø4abāBº ' z¢¸+rü P® ¯Õ§ .»¯s£Bº
m´´2.d¯Õ§>L|4TAÿ2:A»-['m´+°a`2Öz+°ÖzA¼?«¯aÙ¢ W ³uL¶C»Hy.Ö±ĀBº
'Td 2¯2§ 4r {#§ +°[´Õ2.d#2qA¼ +2Cd al°×-agÖ2N-[´Õ2]£l°ûB
I-SERVE 5
j_N¤ +r #2 qA¼ :N :u {2#2A¼[ W ³uL¶+« CÖü¯ -2A¼+°» ' Td »
ÖzA¼?«¯aÙü¢T L2] ¯aÙ¢-¯üTd2_d#¾´?u§Bº 2 z2A¼4r
¯aÙ¢[Td-2A¼+[Cda£CdÖ+°¯aÙül°× ¯sTd 2C»H+°4r {2#2N
ÖzA¼?« ¯aÙ ¢ W ³uL¶8 £Bº2!q
+°ÖzA¼#|+ ü2¯Cd Aa2g {2N
<A[+« d¯ac ü¸´vaÐ¯2+°ü2»o2N
4A[ ü¸³Õua`Ø4a bāBº » ÖzA¼?« UT´{?u§Bº
´Ë:Cd» z¢¸+rü¯Õ§.»µBº
9³Õua`Ø4a¹bāCdXs+« üÖ d'¯Õ§¢[U {ü_A¼¤ü3mµÓaz2.d+[ {2N
:Q W§ ³uL¶.Ö´Õ 2NQ[4`C« µd m¯´s a 2 4r Ly 28 £ 2!q¯C+ ¯2+°ü2
= ³Õua`Ø4abā¯Õ§ -£2Q[¢ {´¸¯Ô mA¼§Öz+° ¯Ă3mµÓaz2] {2N-£2
:+°BºmA¼§ -2!q= a"¯Õ§ ¢ { » d ¯Ă-mµÓaz2] {2Bý
¯Õ§+°as¯Õ§ .»¯Õ2A":AÖ+° Bý #"¯Õ§+°as8A¹ d/´Ö\2]¯Õ§.»µBº
-2!qu42#2N4rK» dC¹+°ü¯ÕqA d£C¹+°ü¯Õ¯Õ+§ a° s » ¯Õ2§ .£ 2!q
-AÖul°×A¼aCd2N":A» m´µÓ-2C»4A¼
¯Ðá£$
Q[+«¯ Aÿ2 ¯aÙ¢ W ³uLc.Ö´{Cd£Bº3d8 2#£Bº2!q
;+°ĀL
K {K¯Ð´¢+°2¢+«ÖÅÓ® dØÖR®-+°Bºl°ûay[3¢]2.dff
K¯Ð´¢+°2¢»Ða£$TK+¹a£>Ø z´2.dÿªC£ü4ÅÓ®A» {ÅÓ®7agÐ¢+rü
-AÉ¹¢+rü-K3¯Ð´m´´2.d2¢ {£az-+°BºKC¹±Ā#-»+° 2NU {ü£a'
¢+° 'U {ü-2A¼a=+°Býk2] .£ya[A¼ta±pCdK¢2] .£ya» .Ö±ĀH
:´{Bº¯Ð´¢+°2¢ {a£$4r+r ¯´{3¢]2.d3a£$-+°Bºl°ûay['¯Õ§=?u¸
]y2N"-[3¢]¯s £Bº33¢.dCÖ4+° z2A»Kl°×Öül°× .»y¯Õ2NKl°×3¯Ð´¢+°2
3¯Ðá£$¯Ðá£$3¢.dü-K4as£az;+° »ÅÓ 8A¹T]mCd2>L\3¯Ðá£$
m_X+«KA¼4Ùal°× ]y
-dØ ¯Ð´¢+° ¯Õ§ =u>L\2N"ff-[[-Bý4rBº+¹

»ÐT.Ö´{ C£ {"
82.Ö´ 4ü {"
-2C££ ¯Ă¢» >L\2A¼d Ø-2Cd+°2!q »|a=+°B8¯À§

>a4qA¼ff-[K {.Ö_C£ {
¯Ðá£$
K ¯ĂÖz+°´L `2=2Cd"ff-[-Bº4C£Bº-´{Bº»Ð2.Ö±ĀH"'
³Í¯Õ§C¹±pHy.d ¯s K ¯ĂÖz+°´L `2-`CdüØ2-[.Ö´+° CdÁ¼3 !q
.Ö_C£ {
Ö2#»¯Ðá£$
-dØ ¢+°2+¹#¸+¹#¸ÖÅÓ¡® {2N-2Cd?«TµüÖ3¢+°2

-`CdüØÖJ ¯ĂÖz+°4abā2¢ {2A":AÖ+°Bý #2B"ff-[-Bý4rBº
»Ð2.Ö´{ C£ {"
)LÖmL£B=[+¹#¸Ö Å ¡Ó ®£Km´´2.d z vÐq[£Å}®dØ

3ÖiµüØ 2C£Kmÿu2XK¯Ð´¢+°´{+¹#¸ +¹#¸ ¯2 CdĂa£ü.dLmCd2C£mÿu2C»-A¼2C££
I-SERVE 6
¯Ă¢[T2¢>L\2±paz2N+°+°K¯Ð´¢+°2¢ {Ð-ÿªT2] BºBÖi ¶¸
-_A¼¤»£üÙ BÖi ¶+r -_A¼¤»-2!qK¯Ð´¢+°2¢ {Ð.d¯ÕmÁ»µÓ {Ð
-ÿªT2]+rü wa2Bºq[»ff-[.Ö±ĀHĂ2A» {Ð
3¯Ðá£$;´{+2?uB"
V-2Cd-£Ød24r ?u¸B+º °2Bý£¢+°2¢[A»µÓ z

+r zwa2Bº-_A¤¬iC»»?Ö u¸ {2?u2Bý"»£+°ÅÓ®C¹.dµ3A»µK3+ru[
Jl°×+°ü¢.d¯Õ4as {2AqA"Ja¯Ðd24r.d¯Õl°ûB» ¢+°
Jl°× 4as2Bý l°ûB vÐ q { K ¢+° qA¼ ±Â j2?ua :A»2 Aÿ¼aj 2B"ff -[ 3
¯Ðá£$ P®[4ÙQµBº
-´{Bº {Ð82.Ö±ĀH"
[K¢+rK.d¯Õ #[>»3 #£l°×4as

#l°ûB[>»-az£¯a| vÐK¢+° q[»=2A¼+°2!q+¹#¸ÖÅÓ®ÖiµüØ24üK
¢+°2£ ¯Ă»-` {¢»´{?«§UT2]2N+¹#¸¯2 CdĂa£ü.dLmCd4üK¢+°2£ ¯Ă¢
[T2¢´{?«§UT2]üaz2]2NJ¢+°2¢[;+°-` {I¯+¹3-` {¢+«]]H¸
¾´#§3]H¸¢2]¢´ül°×»ü¾´#§
¢´üÖÅÓ®+QtÖiµüØ24ü4³u {2Nff-[-[´Õ ¯s
A[ {Ð zjC££"8A¹´Õ]y7³uq-[ NqĀs£"37³uKl°× ]y£¯|a-` {Öz+°
4abā2¢ ³Í4³u {2Bº#2-ĀAÿ¼Ø2+°+°37 ³uCd´{-[[akd2.»Ās {+°A"-u|4
» .Ö´{Cd£ £ ¯Ă» -` {¢ m_³Íj2BºÖ K ¯Ð´¢+°2 £|+ +°[´Õ2]2N 3
+°[´Õ2]´{Bº:N£ ¯Ă» -` {¢ {2N-» Td 2£l°×4as qA¼-2A¼ ü¸3
¢+° 2C£¯CØd »-[-´{Bº» j {Ðl°ûB-?u¸4| j { {Ð:2+r zjCd£ {
+rK» mCd2:´{Bº3¯Ð´¢+° 2C££ ¯Ă»-` {¢>[j2]UT2]üaz2]2N
-[CÖü¯+£:uCÖü¯+£+°+°:+°£l°×A[JA¼¯CdØCdÐ_N¤qA¼-2!q-N
¯CØd » 3¢.d qA¼ Kl°× 3 uÏ2 :2+r +°ü4qA¼ +°+° Kl°× K ¢+°2 ¯CdØ » 3¢.d
±p Bº2qA¼ff-[ {Ð¢NÿĀs {
:NT[3¯Ðá£$+2.Ö23¢]2]:u-Bº4C£Bº
-dØ ¢+°2¢+2Bºü
A¼ü a£ uØü ¯ zmAü [´{ 4rH 3+rµÓ z : K {£d2B : K =+°Bºk2]
´{?u§d 2?ua" +¹#¸ +üN U {ü£a >2Cd {ü£az >Bº Áa£gü£az - K =+°Bý
2]´{?u§d2?ua"ff
A[+«TÐu¯ Aÿ2.Ö´{ C£ {
¯Ðá£ uK¢+°2¢[.»CdÁa£gü>BºÁa£gü
-Kl°ûB»»£¢2.»´{?u§az£¢»+°H¯Õ±pdazff
¯Ðá£$ P®-Bº4Cd£Bº
-dØJL K¯Õ§.»µa+°A'¯Õ§+« zBý¯al°×ü

Jl°×=+°Bº2k S .£yaz"ff
A[+«ÖÐu¯ Aÿ2.Ö´{ C£ {"
zBý¯a l°ûqA¼ qA¼/N£ ÂĂ+°!q

-A»¯Ð´¢+°¯§2C£.» ¯¯Õ2N»|a8¯³Íd qA¼ff
¯Ðá£$ P®-Bº4Cd£Bº
-dØJ ¯ĂÖ.»Cd ¯Ða´24r {2NA[¢2]

£u2?« ¯Ð´¢+° .»CdU {ü>[j2.£a2!q +2Cd d2 ¢+°2¢[>BºÁa£gül°ûB
.»Cd £Cdj+°°ÖJ ¯Ă¢2.» ´{?u§d2!q jBºÖu"ff
I-SERVE 7
A[+« ¯ Aÿ2TÐu.Ö_C£ {
¯Ðá£ uK¯Ð´¢+°2¯CØd ¢+°ÖC»A2?¢¸

.»Cd £¬?u¸´{?u§az>B¬?u¸´{?u§az"-[3¢]2.d .dy£ ¯Ă»-`4abā2¢+°[´Õ2]
K m_³Íj2Bº» m_³Íj2BºÖ -_A¼t2 -+°Bº +°[´Õ2] >Bº.»Cd £ü wa2Bº q[» +°+° -T
.»Cd £Cdj+°Ö£ ¯Ă¢2]mÿu2Xa´24rA¼ac2: Ð#2¢:_b2N8JqA¼mÿu2X-»+°
T]mC£ü.Öd Ø4üA¼+°Aff
¯Ðá£$.£u¢Cd4r3¢]2]] L+« :?u¸ -2#£Bº
-dØJl°×Öül°×
.£y+° ¢+° 2C£-¯CdØ [Jl°×CÖH¯Õ2NJl°×Öül°× a£+° z´{¯24X3¢]2.d2Bý
3¯ d2¢ ¢+°2¢[+¹#¸+üNU {ü´L¯ÕgX8T?«"ff
-´{Bº {Ð+2.Ö2 uH´Bý :?u¸.Ö_C£ {
¯Ðá£ u[>2.Ö´+°CdÁ¼J¢+°2¢
{2B»+¹?u+¹#¸U {ü ¯ĂüK+°H´ÕC» 3¯ Õ§ ¯Ă»[ u[+«J¯ Õ§ ¯Ă2C£
+°H´Õ£¯|a£¢;+° -2µÓ {Cd2A»Ö +rK´L´vak24r»-[.Ö ´2A¼l°×JüqA¼J
¢+°2¢[¯ Õ§ ¯Ă+rA¼-+°Bý>BºÁa2g ÖzCds2+°H´Õ>Bº¯ Õ§[l°ûB»»J.»Cd ¯ Õ§
J>Bº¯ Õ§wa2Bº+°H´Õ£l°ûB£¢-2µÓ mCd» Ja2C£A[-ÿªT2.» ¯ d2¢
l°ûB-A¼2C£q[Áag»[>24r {ÁagÖC»-2Cd?« m_³Íj2BºÖ ¢+°2£ ¯Ă»
-`4abā2¢+« A¼L l°ûa¹y #2 ĀAÿ¼Ø2 +rA¼ 4A-azC» K A¼Õ§2] .d¯Õ´{Bº » K
¢+r[+« ¯Õ§+°as[K¢+r[+« ´L±Āül°×BýkK¢+°2] L+« üaz2.»üdĀg2l°ûB»»£
A¼Õ§2Bý.d ¯s mCd2 vÐ»»KµÓmCd v»»K3¢.d£»» KµÓmCd {Öz+°3¢.d£
»»£ áA-+¹K áB-+¹KµÓmCd { áC-´{Bº£A¼Õ§¢A=BA=C.'
wa2Bº'|+Ð¸[>ÖC»B=C-[.Ö´ÕIa ü¯Õ2A»+°+°£A¼Õ§¢K¢+°2¢[U {ü2A¼a
;+°!q {Ðl°ûB'Td[-ag2.»¯+¹4H\C» vÐ£+°2!q»a4rq {K¢+°2l°ûB
£+°2!q»a4rqA¼ vÐK¢+°2¢[U {üK¢+°2'ÖzCds2+°H´Õ»»£+°2!qDÿ24r
Jl°×-¯ÕsCdÐ2qA¼/#¸ +°[´Õps2N4A-2!q3+°[´Õ2.dBº» mÿu2XK¢+°2¢;+°A»µÓ2
{#¸;+° +rü2 {#¸+2Cd >Bº2 {#§+2Cd .»Cd 2 {#§ :uDÿDÿ24r
+°[´Õ2.dBº» mÿu2X ¯ Ø4² T.£a` ü¸ Kl°× ' mÿu2X Cü\±pC» K¢+°2¢ A»µÓ qA¼
+rü qA¼>Bº qA¼U {üqaK¢+°»qA¼qA¼2!q£+°2!qDÿ24rqA¼'¯ÕgX[
{Ð±Â2A¼Bº»Ö+°2ff
¯Ðá£$l°× {ÐKl°×³Õua`Ø4abāBº
'ÿ¢Aÿ¼¢Cd ´Ö£ {2A"=2Cd mCd qA¼[0ud24r.Ö´{+¹ .dy:´{Bº {ÐK

¯Ðá£$[ Nq¾¯K¾í¯Õ§+°as4r {³Õua`Ø4abāBýk 4Ly3¢]2.dK¯Ð´¢+r[+«
{Ð=# 2?«£Bý¹K u4C ¢+r[+«K³Õua`Ø4a bāBº -# 2?«£Bº3³Õua`Ø4abāBýzÖ +°
¯Ă -» -` {Öz+° 4abā2¢K z¢¸+rü {£az KÁÿü4 ¢+rü {£az K
µÓC+d ¹?«m_³uj2Bü {£azw4u+Ăü {£az {Ð=[a+rü¬+°ü.Ö´{C£¹-K {£az
A»2?¢¸"³Õua`Ø4abāBýzÖ +° ¯Ă»-` {Öz+°4abā2¢K¯Ðá£$+« {Ð.»¯Õ¢Aÿ¼»Kl°×
I-SERVE 8
-Ðaz2.d+¹³Õua`Ø4abāBý ¯Ă»-` {Öz+°4abā2¢ {'m_³uj2Bº2¢+°[´Õ2.» Bº
BÖi ¶¸4üA»µ[+«[>Ö-¯ÕsCdÐ2 {A" {2N-2!qK¯Ð´2¢+°[´Õ2.»A»µ[+«l°ûB
-¯ÕsCdÐ2 {2BH K m´´2.d2¢ +°[´Õ2.» +ru[+« -¯ÕsCdÐ2 {2A {2N -2!q K ¯Ð´2¢
+°[´Õ2.»+ru[+«l°ûB-¯ÕsCdÐ2 {2BH-NĀAÿ¼Ø2+rA¼+°+°K¢+°2¢ {Ð:2Cd¯§24r
-ÿªT2.»'A»µÓ z'+rü q[»-[4Ls2.d'4Ls2´{+°H\C»K¢+°2¢+°[´Õ2.»
U {ü2C£3³Õua`Ø4abāBý Öz+°a±Ā2Cda£q - {C£a-´{Bº:2A+° {Ð.Ö´Õ# 2?«
A= B, A= C,+°+° B= C,-» ¯mCd2m´+ra2K¢+°2¢+°[´Õ2.» ¯ ¯s U {ü;+°!q
= L+ 8ÿqA¼ qA¼-[C»H±pCd2N L:N[C£Øÿª 2¢qA» -2!q K¢+°2¢
A»µÓ +rü z-»T¯CdØ24r {£d[ÿuT¯s£ {+°+°A[_?«§ {Ð»aK´+°£Bº
»a-[-l°×2#£ {3ÿu »Cd´{-Nmÿu2XA[Cü\2.d+2!qK¢ÿqA¼ÿu l°×
.¹!qqA¼3¯ÕgC»Ö+°¯ÕgX
:+° ±pC» ³Õua`Ø4a bāBý ¢2]'¯Õ§ =u ]y2N"-» m´µÓ;+°?« T\H {2NK
¢2]¯Ð´¢+°2=u ]y2N"¯Ð±Ā[+« z2A¼ {Ð[LÐ+ra24r» {£ {-u {2Bº4r
Ö+°?«¯2´Ë#üÖz+°¯2Āa»A¹K¢m´»W2]K¢;+°TAÿ¼Ö aCÖ]y2NCd+°`»
m_³Íj2BºÖ¯Ð´¢+°¯Õ§>L\2N+r4r'¯Ð´¢+°¯Õ§+«+ra`2= a2!q¯Ð.dyāÖ {Ð
+Ö+°?«¯2Āa2'´¯ ¸ Ô 8T?«":A» d:N= L[3mµÓaz2] {2N"= L[3 L2]2N"
¯Ð´¢+°UT-»£Bº;+°Bºq+°±pC»' dl°×-¯ÕsCdÐ»qA¼[.Ö´ ü¯Õ ¯s2N/£Bº2!q
£Bº¯CØd ¯Ða´{BºÖiK+°2!q Dÿ24r {2Bº?u[+« JüqA¼' #:´?«+| wa2BºĀa¸
[a´`-az2N+°+°¯Ð.dyā¯Ða´{BºÖiK+°2!q DÿÖ-¯ÕsCdÐ2q[¯ÐÚ {[' d
3mµÓaz2.d+[ {N-[.Ö±ĀH
d+°2!q z2A» {Ð {£ { d±pd+° {Ð {£ {+°+° d[
´vLs4r - L2.d4ü A¼ -2!q l°×A¼aA¼ +rK K +°2!q -DÿBÖi ¯ÐÚT[ -mµÓaz2.d+[ '
d UTps2N+°+° ' d[» 3mµÓaz2]+[ {A¼[.Ö´Õ£ Cd´{ qA¼-2!q '
d;+°TAÿ¼24r[3mµÓaz2.d+[qA¼;+°TAÿ¼24r[»3mµÓaz2.d+[ {2N:N8u
l°×A¼aCd2A¼2!q-¯ü d»A» qA¼+°+°» :Nl°×A¼aCd2N
dq[AÖiC» :2Cd .day=2A¼+°2B"Ì-2!qQ[+« »A2CdáÖĀ2|+X+° ÁüC¹
.£u.day {2N l°×Td2- 4r³u+r #2 z<Ø2+°+°.day a¹a+°24r.»At2
´¯¸ Ô 4L2].Ö´{ +£2+°A´¯¸ Ô -»N¯CØd ¯s £"ÿu £ mCd ¯s£"-N|+ ü2
mÿu2Xÿu -»##¸azC»¢+°2¢4`«Cµd m¯s»ql°×2B±pCd2N¢+° Ø ³Ía»ql°×2B
±pCd2N -N ¯a£ÐCdj£ ¯CdØ ¯s { -»##¸azC» ´¸¯Ô -» m´Ö42 .»¯Õ´{Bºu¸ ¯2_2NÿCd
Áa£g¢¸ a+°[´Õ2.d ü¯Õ ¯s2N:N-¯2ÿª 2+°+°´¸¯Ô-»N¯CdØÁag K.Ö´ q z
-¯CdØÁag K.Ö´q z dl°ûB:# 2?«A»
¢+°2¢
:N[>ÖC » [>2+r£Hq+±° pC» -_A¼2¤ +r£Hff-[ zü4r Ø ³Ía2

{2N-u2?« Ø ³Ía2'´¸¯Ômÿu2X d:u2?«£?«Td2¢´[.ÖdØA¼-2A¼ ü¸
' uX£?«+«;+°+Cds á¾´?u§aTAÿ¼Ø-[TAÿ¼dØ-2!q¯CdØ +rA¼-¯CdØ +rA¼¯Cds
+rA¼-¯s +rA¼-¯Õs+rA¼£¯Õs+rA¼¯2¯Cd2¢.Ö±Āü2!q
¯A¼¯NÐü+°`2ff
I-SERVE 9
:?«§ ' d ü¸ ´LµÓ¡A¼B¤ º iÖ Kl°×Ö+°?« ¯2Āa2C¹¯2á»aBº4r {#§2Bý
¯Ð´¢+°2´{?«§2N-u|4´LµÓ¡A¼¤Ö¯CdAa£g[+« d ü¸¯2+°ü28aBº4r³Õua`Ø4abāBº »
mÁÉ¼ U {Bº8aBý-Cd[AÐa£'m´´2.d¯Õ§>L\2NK¯ÐÚT+« {Ð=# 2?«£Bý¹
Kl°ûK¢+°U {ül°×³Õua`Ø4abāBº# 2?«£BºK¯ÐÚTK+°2!q DÿBº=u+rA¹-u|4
vÐK¢+°U {ü³Àua`Ø4abāBý+°2!qDÿü+ra'-ÿqA[CÖü¯+¹ #»K¯ÐÚT+«
Ö+°2Kl°û-A»Ö+°2
K¯ÐÚT+«Ö+°2q+°±p B[+«+ra`28T#2!qÿqA¼A¼ac2A[+«+ra`»T#2!q
Cd¯Ð´¢+°2¢A»µÓ z+rü z¯CdØ24r {£d+¹ #2-u|4Kl°×Ö+°2q+°±p ?u[+«
+ra`28T#2!qK um4Cd m´´2.d2¢A»µÓ z+rü z-»T¯CØd 24r {£d+¹ Bº»
+°+°a£ K+°Å®Ó l°û ¯Ăl°û+°[´Õ2.»'A»µÓ +ruüJA¼¯CdØCdÐ_N¤[ NH¾´#§
-N±pC»'m´´2.d2=u´{?«§2N"-»m´µÓ±pCd2N
3+rµÓ8 á»mÁÉ¼ ¦m´ qµ¢
[CdØ2¯Ðd2+°.Xd µÓØCdd ¯Ö d¦,
¯³Í ØX£³Õu+° ´{aCdÿª Cda ´À
ÁÉÐØNC»¯A¯¼ sÕ dAÉ uCd° ,, /m´¯] Lµ¢¸+2°
3ám _³uj¢» ³Õua`Ø4a bāBº >[j2.£Bº=u>[j2.£Bº"µÓ£Ø+ra24r>[j2.£Bº
¯aÐ¯ zBÖi á Cdj µÓØa´ÕÖ ³Õua`Ø4abāa´24r m´+ rW¯s£Bº =2A¼+°2!q 3
³Õua`Ø4abāBº» £Bº3X£³Õu+° µÓVaBº-2!q ¹ dµÓVaBº-2C» 4rK-Cd[+« [>Ö
ÿX+°µÓVa2qA¼ -?«§ µÓØa´ÕÖ ³Õua`Ø4a bāBý ü¸¯2+°ü mCda´24r3+rµN´2.dªÿ C£ü
´{?u§az +°+° ' ´2.dÿªC£ü +rK £?« ü¸ +°H|4 ÿX+°¢+rü +rK ¯A¼Ð¯s {ü +r {
¯CØd ¯s {ü+r {-2A¼|+-T´{#§qA¼l°×2A»?«+ zj´{#§!q§-J´{#§qA¼-[:´?«A+r
»Kl°×T L2.£-[ W§ ³uL¶' ¯aÙ´vLs.qµBº
2 ;+°?¢ ¯aÙ2] ¯aÙl°× A¼+« ?u¸BºCd£2 ;+°?¢ ¯aÙ¢ -d
d¯2_2Aÿ¼2 ü¸³Õua`Ø4abāBº>[j2.£BºK3d'm´´2.d¯Õ§.»¯s£BºK.Ö±ĀBº:u
.Ö´Bº2¢4ü-¯¬i/A»tµØK/´´XsK ¯aÙ¢H2l°×.»µBº
ÖzA¼?«¯aÙ¢¯CdAa£g[+« á¸ dl°× á¸.Ö´ÕA¼µÓØ »NmA¼§¢» {2N-£Bº
A[T a`l°ûB ¯aÙ¢ ]y2N-2A¼+°» Aÿ¼Ø¯aÙü A¼H¾´?«§' ¯aÙ 2
m´ĀsT2.d+2#£2
:+° AÿØ¼ ¯aÙ ¢¸-4r ¯aÙ 2] ¯aAÙ +r'Tdü»3dTDÿ+¹ùü2]
.day .»µBº
wa2Bº ¯aÙ¢3d
3+rµÓ ¢±Ā0uØ zff-» áC¹;+°]+°AÉ¼.Ö±ĀBº
3+rµÓ ¢±Ā0uØ z
´vaÐ23+rµÓ$Bº-» mu³ujBº {2B»£Bº3+rµÓ$Bº-2!q 3+rµÓ22S´{?«§£Bº

-2!qĀ+rCds á Cdj2]´{?«§£Bº³Õua`Ø4abāBº-[;+° -ag23+rµÓ22S´{?u§Bº
-2!q-¯ü´{#§[£Bº -[ a¹-ag2
I-SERVE 10
'mu³ujBºAÿLjl°×BºCd´¯ ÐÕ -2A¼.»Cd =£R§+ .£ Bº2qA¼¯CdØ¢+°2¢ +r2¾´#§+[
l°ûay£Bº -N .d¯Õ CdØA» Cd+« .£u -¯d +°H\2N
;|a ;|a =2CÖ2Cd £ÅÓ®¹

T2|4¯s £'_+°mu³uj`Býk T24+q ° ±pCd£:A»2+°aj 2a£Q[Td »A¹C»üy+2A2ff
-[3¢]2]¯a£¯L¯CØd ¢+r[+«_düA»a£Bº
ĀAÿa`24r CdØ {+«¯CØd ¢+°2¢m´µ» 2Ó {2BºA¼ CdØ {3¢+°2¢m´»W2.dl°×2B
.d#§C£;+° -\m±Ā+ra28a£!¬ {2#2N CdØ {'a¹$´#§_?«§ 3¢+°2A¼4aÙ l ×° ÖÅ®}
¯L+«3-\m±Ā+ra2¢[-\ uÐüü CdØA» Cd´?§« A¼³uÕ 2.dĀ4raz-az£¯|a-Cd
´#§A¼ü4r¾´4uBý=u4¹u3m±Ā+ra2A?«¯CØd ¢+°2¢+«m´W» 2.£Bº
-+°Bº3+rµÓ$Bº+°[´Õ2.£BºÖ2#» CdØA» Cd 2A¼.»Cd ü¯Õ§2.d+[ 2A¼.»CdüC¹
3+rµÓ$Býk´?«§42 uBº]mCd»T?¢3mu³uj`Bº+°[´Õ¯s» {£Bº3d»J¾´4uBº#2
qA¼ ±ĀL±p #2qA¼ -az£¯a| CdØA» Cd3d-2#+¹l°ûB-2#+¹q+°±pCd£Bº
A2C¹ÿªd2»¯Õ CdØA» Cd±ĀL±paz¯a£¯Ld zBýA¼4Ùal ×° .£yBº ]y
d Aÿa¼ j a£ u
»£3+rµÓ>mu³uj`BýkT24q+°±p ?u[+«+ra`28T?«"ff-[-Bý4rBº
d zBº:u.Ö±ĀBº
CdØA»£K {.£u¯ aBg ý»+rK {Ð8´K 2#L4r

.Öd Øq { {Ð= L[T24rül°×2#£¹3U {ü+°ajüKl°×¯³Íd2.ÖdØH.» ¯s»
{Ð3UT[T244ü {q+°±pC»K ü¸ 8J+rA¼ {Ð3+rµÓ$Bý Td 2¢;+° ±Âa±Ā#
.»µ {£Bý +°ajqT?¢ÖC+d °qA¼:´{BºÖCdl°×£?«¯³Íd2I¯+¹£BýkT24ff
CdØA» Cd£H+°+°a.d+[
-wa|aCÖH¯ÕCÖH¯Õ±Âa±Ā#.»µ»ff
-+['3+rµÓ$Bº3.dL2]+°aj ü8 z£ÖÖCd l°×A [_düA»a£Bºÿª¢+° 2C£
XL4rBºT\H¢+rüXL4rBº=+°B'3+rµÓ$Bº.»µBº»+°aj+°[´Õ2.dqA¼] L+«+rÅÓ¡®
´Àl×° ±paz P®d Aÿ¼aja£$A¼4Ùal°×.»L
A»££BºCd+°ajü=2Cda³u¯Ø24r.»µB¹4rK
=2CdÖX+«£;+°?«l°ûB+°[´Õ2.dAq ¼ Cd |a.Ö±ĀHff-[-Bý4rBº
d Aÿa¼ j a£$JBý+« ¯ Aÿ2.Ö´{ A At-[.£u ¯´{3¢]2]] a+«+°[+°L2]
:u-£Bº
CdØA»£'3+rµÓ$BºĀ+rCd4s rá Cdj2]´{?u§Bºd Øá C»j[>Ö

3+rµÓ2 3+rµÓ2 2] ´{?«§£Bº 3+rµÓ» - {C£Bº 4A 3+rµ[+« +°ajü2?ud" 4mBH
DBº+Ã « +°aj ü2?ud"3+rµÓ2¢.Ö#§´{BºCd2A"+°+°JBý+«8a+°Ö+°aj¯2_2Aÿ¼2 qA¼
L³Õua`Ø4abāµÓVa2+°2!qDÿÖJBý+« »|aµÓVa2+°[´Õps2N4A-2?u»Ö-N
»|a µÓVa » _N¤ l°× {2N 4rK £Bý+« qA¼ JBº ´vaÐ +°ajü .Öd ØqA¼ :´{Bº
+°ajü.Öd Ø#2qA¼=2A¼+°2!q£Bý+« ¯2+°ü»qA¼£Bº´{?u§-+¹ Bº2qA¼+°+°»
a`«Ās»7³ul°ûB£Bý+«qA¼£Bº=´{BÖi£;+°Āwai£;+°+°`Ö£ aù[4Ly
¯2+°ü2.»¯Õ {!¬¸C»£Bº=´{B¹;+°´?«+«K¹?¢¸´Bý {2B»£Bº£Bý+« -u2?«¯2+°ü»
qA¼£BýµÓVa £Bým±ĀÀÿa`ÖzA¼¬i K A¼Õ§¢ {£azCd´ÕC»£BýA¼Õ§¢q»
q { -2A¼.»Cd £Bý ¯Ða´2 -.dyÖ 3+rµÓ2 =2Cd _ü 2CdBÖiC» mCd2 3+rµ[ C£ÅÓ̧C¹
+°#4§ ü B"-ĀAÿ¼Ø2-2A¼|+ {Ð33+rµÓ$Býk´#§+¹q {3m´dCd2 +¹ff
d Aÿa¼ j a£$¯ Aÿ2T»¯L +« CdØA» Cdl×° +Cds ¯2A»³u2 ]y:u-Bý4rBº
ĀÐJ3+rµÓ» ÖµÓ£Ø+ra Ö[a£+ra ÖA2]Ā+raÖ 3+rµÓ$Bº=u´{?u§Bº "
I-SERVE 11
:N-Bý|4¯L+« a¹m´µÓC¹ps2N [a£+ra22]Ā+raÖ´2.dÿªC£ü =u´{?u§az"
-u´{#§Bº2-¯2ÿª [´Õps2N L+°[´Õ¯s£az+°A'´2.dÿªC£ü[>24r {£d
q£C»Hy.Ö´2Bý"ff-[
d Aÿa¼ j a£$.Ö´{ Cd£Bº
+°A.d uC¹½.d£¯Õs+°A.d,
NÐ>¦|+ üT uÏÿu mCd2CdCAsd É ¯ÕCg ¦d ,, /m´¯µ¢¸
CdØA»£'3+rµÓ$Bº-2!q8 +2#£ {"³Õua`Ø4abāB»dØ'd=´{Bº

´{#§qA¼-az£=´{Bºql°×2B±pqA¼=2A¼+°2!q3dT uÏ mCd¯Ða´{Bº-2A¼ ü¸
=ü¸´{Bº {£Bº-u|4 {2?uBº
m´ÅÓd Ö±paz-2C£EÖ±paz {A¼µÓ¢3EÖ±paz {U {üÖz+°-TA¼Ø

-2C£+°ü¯Õ[LÐ+raÖám_³uj¢;+°¾Á¼t+2Bº2CdC»>¯Ă+°[´Õ2.»u4r.»¯Õ2N

[LÐ+ra ám_³uj¢ ÖH\3 C»>¯Ă.d¯Õ -N ;+° 3+ra [ ¢?« U {ü
mÿªT2.£a3mÿª ¢A[+«³Õua`Ø4abāBºK3+rµÓ$BºKm_³uj-K.dCdaj<BºKTa£#§-K
:u2?« á¸ ¾´?u§a
[ u[+« -+°Bº 3+ra »Nq» qA¼ {A¼» mÿu2XJL+« +°ü4B[+« +ra`2E¯ÕgX¢

{´vaÐ¯Õ§U {ü-TA¼Øq3-TA¼Ø ü¸;+°]mCd XsqA;+°T+ra2+°H\2A»-Nl°ûB
-`«\±pC»'³Õua`Ø4abāBý+«'±ĀXÿu¯Õ+°a´2l°ûB {2BºA¼:u2?«£Bý+« +°ajüC¹¯2_2Aÿ¼2
{2#2A"]Cds CdsüC¹¯2_2Aÿ¼2 {2#2A"´2.dÿªC£üC¹¯2_2Aÿ2¼ {2#2A"¯2_2Aÿ¼»
q[£Bý¢2]ŃÉ£ØN´2.dÿªC£ü=u>[jĀsaz"

+°+° ) CdØA» C£ {Ð 3¢]2]2N [>2 ' ´2.dÿªC£ü»T [>24r {T
+r {3³Õua`Ø4abāBº3A»3+rµÓ$BºA»2C¹¯2_2Aÿ¼2 {£Bº+rA¼-2A¼|+Kl°×3d[
´#§+¹ Bº2ĀAÿ¼Ø2+rA¼3m´d Cd2 A¼ü+¹ff
d Aÿ¼aj a£$ :u .Ö ´¯L+« CdØA» Cd 3¢]2] ¯2C¹´Bý Cd A¹ C£
ÖR®±pdBº
'+°AÉ¼=2A¼l°×.Ö´Õ#§"'>4C»sq[A¼K-2A¼ ü¸Q[+«>j-¯qqA¼[.Ö´#2;+°
/A»tµÓ2q[A¼azC» {!¬§u+°[´Õps2N"´{#§+° q[AÖiC»´{#§+°+°üNu4r=2A¼l°×+°[´Õps2N"
-»m´µÓül°×¯ Aÿ2.Ö±Āü»Nwa2Bº /A»tµÓØ2´vaÐ¯Õ§¢[U {üÖz+°-TAØ_ü2 q¸'
mÿu2X¯2ÿªTps2A¼['+°AÉ¼ AÐa£ W§ ³uL¶¯ Aÿ2.Ö´{Cd£a
-azC»8a´ q[3[LÐ+ra m_³uj¢2]'>4mA¼´2=u ]y2N"-» µÓ2+°
T\H±pCd2NA[+« W§ ³uL¶ +°ÅuCdj+°Ö¯ Aÿ2.Ö´{Cd£Bº
dAÉ]mCd+°A¼2CdĀg[|a³t Í ÿuX´{mX+r,
CdAÉÖi ÿu¯C»m_³Íj]A+rµ.dya2>,,/m´¯µ¢¸
]A+rµÓ-.dya2>,,
)]mCd+raBºo j»¯ s £Bº=u»¯ s £Bº"£Bý ¯Ă¢ z2A¼;+° 3+ra2
8aBºC¹2N3 ¯Ă¢[3+ra£[+«µÓVa2 {2A"µÓVa2q[33+ra2¢2]4¹BºJA¼ZCdü
µÓVa2C¹;+°o j>[jps2N+°+°µÓVa2q[a´2¢2]µÓVa24üa´2 ps2N-u|4
]A+rµ[+«;+°-.dyāa2>2¯Ð.dyāÖ m´XD2u[m4³Õu2.d4üµÓ+«s-4r-u2?«¯2+°ü2
I-SERVE 12
8aBºC¹2N-A» ³Õua`Ø4abā µÓVa24ra±Â2A¼C¹2NT asa´24r'a´28aBºC¹2N
-[ W ³uL¶ wa2B¹¯aÙ z\2.£Bº
»A2Cdµm¯s2¢¾Á¼t ]|+T#2!q 8Td [m´X±ĀN2.d¢az£m´X±ĀN2.» m´m+«d
+Cds¯2A»³Íü=4A¹¯s {2#2N W ³uL¶-2Cd?«£Bº.Ö´Õ£']l°×CdÁ¼-2A¼|+
a£ zBº'+°AÉ¼T[;+°+Cds¯2A»³u2q QµBº
um4C m´´2.d24B ¹a£>Ø»

a£ zBº W ³uV¶Ja³Õua`Ø4abāBý+« ±Ā2.dÿX+° A»³u2qA¼[|+ ü2 ¹ dA»³u 2
{2A¼[.Ö±Āa ¯Ă-2!q¯2+°uq+°A´vaÐ£¯q+°A-u2#´{Bº'³Õua`Ø4abāBý+«
´vaÐ+°ajqJq K-2A¼ q̧m´¯sCd+°ajül°ûBq [-2A¼ q̧ CdØA» Cd3d[´#§+¹q+°
±paz2A¼K=u.Ö±Āa"
WBºa£ :+°Bºaw 2Bºa+rüA¼Õ§+¹ùü£az ü->Ï>üA¼Õ§+¹`2;+°?«£L
A¼Õ§¢ ³Õua`Ø4abāBºN» ;+° Á¼T ;+r+° ´{`ØUT .»¯l°× ´{ùØül°× ´ËHCd24r ' Á¼T
¯s2NKm´µÓl°ûB'A¼Õ§+¢ù[+«.»L2A»
Q[+«Dÿ24r3³Õua`Ø4a bāBý A¼Õ+§ ¹`2;+°#2N3A¼Õ§CdCdsÐ uÏ´L´vCdÖN3
A¼Õ§¢m´´2.£[+«=2Cd mCd /[+«q»qA¼-2A¼.»Cd3dA¼Õ§¢'+°[´Õ2.»>4Cds
A[ Ö2# .»y ¯2Āa£ü £¯ü ¯2+°uü ¯Ă :# 2?« K l°ûB +rH 4BºÃü
2?«TQ[»
A¼4¤´#£Ød zf-2# {2?ua
A¼4¤´#£Ød z-2!q8T#2!q¾Á¼t 2#¢¾Á¼tSa´Bµ» +¹2BýSa+rH±paz£
-_BýA¼ Sa BºCdü3+ra2¢-u|4 {2#2N-NSa u4r+°[´Õ¯s2N+rKSa +rA¼
_BýA» A¼a2 2] .d ¯ ]´Õü¸ü -N S|a -[ mÿª ´BºCd {2?ua -ÿª 2 4ü
¾Á¼tül°× mCd2-N_BýA¼ 4r» +°[´Õ¯s {2#2N-A» A¼4¤´#£Ød z A¼4¤ ´#2=+rH
m¯s z
³Õua`Ø4abāBý A¼Õ§¢CdÖz+° ¹ dµÓVa2l°ûBA¼4¤´#2 2?«A»+°+°3d
A¼Õ§¢A[+«-¯ÕsCdÐ2qA¼»Kl°×¢Nÿ2]2N'A¼ §
8TdÖi£8A¼Õ§C¹ ?u¸BºCd£Ö3A¼Õ§C¹»´LMH2.£H4rK.Ö ´£BýN;+°
A¼Õ§ T»£BýN ;+° A¼Õ§4r {2Bºl°ûBºA¼ - uÏA¼Õ§ uÏA¼Õ§ -[ aw 2Bº a+rü A¼ü§ 2!q
£?«¢ uÏA¼ §m´µÓ¯sÖN+°+°»3A¼Õ§C¹»Kl°×¢Nÿ2.£
a£ zBº4aA»£³Õua`Ø4abāBº2!qmÁÉ¼ UT+°A'¯Õ§¢T\HU {ü2A¼L+¯güA»³u2
;+°?«¯+°jA»³u 2;+°?«-[wa2Bºa+rüA»³Íü2Bº4r'³Õua`Ø4abāBý+« mCd2;+°¯+°jA»³u 2
mCd» {2Bº?u[+«+ra`28T?«"
WBºa£ '¯Õ§ ¢[U {üK=u>[j¯s £az"-TA¼Ø ü¸>[j¯s £az-TA¼Ø´2S+°Cd
´2.d ³ÍÿªC£ü¯Õ§.»Ās2N+°+°-TA¼Ø ü¸´{?«§U {ü2A¼L+±Ā2.dÿX+°µÓVa2;+°?«
¯+°jµÓVa2;+°?«-[wa2Bº {2#£az³Õua`Ø4abāBýzÖ +°>jl°×3d-TA¼Ø+ra`2
+rA¼Ö+°?« ¯ÕU§ {ü¯ Õ§ -TA¼Ø+ra`2-2A¼ ü¸3dl°×-TAØ>ØÖ ±Ā2.dÿ X+°µVÓ a2
qA¼¯+°jÖ ¹ dµÓVa2 mCd» {2NQ[»
3X£³Õu+° µÓVa2f-[l°ûB-2#
{2?ua
I-SERVE 13
K¯Ð´¢+°2¢ {2B» ´2.dÿªC£üKÖz+°/CdXs+« +ra`2+rq {K¯Ð´2¢+°2¢
{2B» ´2.dÿªC£ü Kl°× µÓVa£[ +°H2.dq { =2A¼+°2!q 3 ¯Ð´¢+° ´2.dÿª C£ü[2?«+
üÖ£BýT »Ð -u|4 ' um4C m´´2.d2¢[ ´2.dÿªC£ül°× ³Õua`Ø4abāBº ü2
+°+°'´2.dÿªC£ü3dl°×µÓVa£[+°H2.dq {-2A¼ q̧3d ¹ mCdµÓVaBº-[
.Ö±Ā2
:2Cdl°û³Õua`Ø4abāBýzÖ +°/CdXs[4Ly=2A¼l°× .Ö±Ā2"K¯Ð´m´´2.d 2C£
=uw4Ci » KÖz+° ¹a£>Ø2¢ {2A¹-u|4' um4mCd´2.d 2C£ l°ûBK ¹a£>Ø2¢»
{2N-[.Ö´ Bº2+¹¯» .Ö±Ā2
' ] L£+°Ø2 1a£ zBýk +2.Ö23¢.d¢ ´B¯» 2Õ N ÖzA¼?¢¸ ' um4mCd´2.d 2C£
³Õua`Ø4abāBý ¯Ð´ [.Ö±Āa:´{B»Ö :NK ¹a£>Ø»-2#£a:A+°]l°×³Õua`Ø4a bāBý
Öz+° >jl°× 3d -TA¼Ø +ra`2 +rA¼£a Ö+°?« ¯Õ§¢[ U {ü ¯ Õ§ -TA»Ø A[+«
+ra`2-£a-2!q³Õua`Ø4a bāB ý zÖ +° ¹ dµÓVa28AÖCi » {2A¹-N3U {ü-TA¼Ø¢2]
´{?«§2AÖi {2BH 3 U {¢¸ +2A¼a :´{Bº >[j2] {2BH +°+° JL -TA¼Ø l°ûB
³Õua`Ø4abāBýÖz+° ¹ d µÓVa [a£jù[+« +ra`» -az {2BH m´¯ Cs 2d :+°Bº {
U {üÖz+° ¯ĂüK JÅÓ® -TA¼Ø ü¸ 8aBý» +°+° :´?« ' U {ü ¯ĂüK +°ü¯Õ
¯ Õ§ ¯Ă4r.» ¯s-N³Õua`Ø4abBýÖz+°µÓVa2-»Ø- +rµÓ2+°[´Õps2N:N[>ÖC»
:´{Bº³Õua`Ø4abāBýzÖ +° ¹a£>Ø2¢CdÖz+° ¹a£>Ø2;+°-2µÓ- {Cd2N-2C»4rK
-A»:N-#2l°×A¼aA¼-az£ W ³uL¶' um4mCd´2.d 2C£K ¹a£>Ø»-2#£a
+°+° ¯Ă2!q3d/A»tµÓØ28Ö {2#N"3d»-Bý\.dAt2-[1a£ zBº¯?«4r»
-Bý|4µBº
ÿ4ª p a´2 +A¼ µÓ2 A¼ » ¯ā#2ff /m´¯ µ¢¸ ÿª4
¯ĂÖz+° ¯Ða´2 8T?«" £l°× ¯§24r .Ö´2Bý -[ -Bý4rBº ' m´µÓC¹» ¯aÙ
m±Āa2ÿªÖ2N
¯ĂÖz+°¯Ða´2
W ³uL¶T]mCdÖ ¯ Aÿ2.Ö±ĀBº

WBº
a£ ¯Ø pa´2+«2]A¼´ÕA¼µÓØC»,
£ mC£A¼C»¹ØÖdAÉµÓØ>B+°C»¦,, /m´¯µ¢¸
a£ 3+rµÓ2-»N {2AqA" {2N {2!qA[+«a´28T?«"A[+« ´|a4rK
a´2 {2BºA¼ ' ¯Ăl°ûB-u2?«A» :Nl°ûB3+rµÓ2u4r»>Bº2 ´|aCd´3+ra2
µÓØ2a£
¯2+°ü2 ¹TN¤¯2+°uCds DÿAØ¼ C»,
dAÉmA¼ C£ÐC¯Hü2CdAÉ ¯2A¹dAÉ[uC,, /m´¯µ¢¸
¯2+°ü» ¯Ă¯2+°ü2 q̧ ¯Ă>[j¯2s Nwa2Bºa+rü #ü ?u¸BºCd£
-+¹l°×mA¼ CdÐ»Ka£dz»¯2A¼ z-az£¯|a¢+°2¢mA¼ CdÐ2¢2]>ü2 ]y2A¼K
I-SERVE 14
£dz {¢2]¯2A¼2 ]y2A¼K-2# {2?ua !q§l°×2Bº-2Cd+°£»|a8JqA¼-az£
¯|a ?«§ zA¼t¢2]l°×2Bº ]y2N-2# {2?ua:u|4»
¯2+°ü» ¯¯2+°ü22.»
¯Ă´{?«§2Nff-2#£
a£ JÐ m´µÓ=2A¼l°× -Bý4r¹ £l°× CÖü¯³Õua`Ø4abāBý µÓVa2Öz+° ¯Ða´2
8T?u-[ {Ð3¢]¯s£ {-N ¯Ă³Õua`Ø4abāBýµÓVa2¯ Õ§ ¯Ă+°+°A[¢
K ¯Ă;+°-2µÓ mCd»+°A-[ {Ð3¢]¯s£ {
K¯Ð´¢+°2¢+°[´Õ2]TDÿ ¯s {ül°×;+°C£C£H+°Ö/[+« {2N+°A3/[+«
=+°Bºk2] ]y2N"K ¯Ăl°× {3/[+«» K¯Ðá£>Ø2¢[m´X ¯s {+¯2m+°T2]2N
-2Cdl×° T2]3 ¯s {ü¢¯ÐCd2mCdÖ/[+«3 \2>2Cdl°ûBqA¼K ¯ĂÖz+°¯Cds»
K¯Ð´¢+°2¢[m´X ¯s {¢£Ø´Õ2] {2Bº4r-+°Bº »a»a¯Cdsü4r+°[´Õ¯s¯Csd
-2C£ ;|+¯Cds» 4rK¯Cds¢[ -2µÓü+r { ¯Cds¢-2µü2Bº { 4A¯Ð´¢+°2¢ {
Cda24´{ ¯Cds »a ¯ zmA¼´{ ¯Cds »a -+¹ #2 K mÿu2C» 4rK 3 wa2Bý2?«¢ ¯ 24r
£Ø´Õ2] {NK ¯ĂÖz+°¯Cds»+°A+°+°K¯Ðá£>Ø2¢4ü¯CdsüK ¯ĂCdÐ2Öz+°
-2µÓü2!qu42BºA¼-Q:Q;+°!q-2!q» u42#2N-u|4³Õua`Ø4abāBýzÖ +° ¯ĂCds ü¸»
' um4mCd´2.d2¢[m´X ¯s {+¯Cds¯2m+°Tps2NQ[+«»|aÂ2Cd¯CdsqA¼K ¯ĂÖz+°
´L¯ÕgXl°ûB-# 2?«A»+°+°³Õua`Ø4abā[ ¹a£>Ø £K ¹a£>Ø £ÿqA¼»JqA¼
K ¹a£>Ø2¢ {2B»A¼µÓØÁa£gü8ÖiC» {£Ö- K=+°Bº {£az-2!qK¢» {£az
= L ü¸CddadØ-2!qK q̧Cdd adØaz-T=+°BºüazĀsaz-2!qK¢»üazĀsaz
+°+°K¯Ðá£>Ø2¢[A¼µØüÖz+°/[+« ¯CdsKÖz+°¯C ds+°2!q=2Cd mCd DÿÖN
+rA¼
:A»dz+«[s K um4mCd´2.£[+«-Ðaz2.d:+°BºA¼µØü+°[´Õ¯ s £azJ?«¯Csd J?«zÖ +°
mA¼§l°×4ü¯Cds+°2!qDÿÖN+r ?u[+«JüqA¼
:A» Td[ a¹ a+°24r m´X±ĀA¼ .ÖdØ .dy ;+° A[Öz+° ¯Csd :2++° A[+«
¯2m+°T2]2A¼2!qu42BºA¼=2A¼+°2!q¯Csd -»N¯2+T° 2.» ¯s {+rA¼+°+°wa2B¹ ¯s {¢+«
á£az¯Cds¯2m+°T2]#¸ +°[´Õps2N-£H-u-2!q'wa2Bº ¯s {+«¯Cds»qA¼-[
0ud»+°A¯CdsqA¼2!q ¯s»qA¼[-ag2+r4r'+°[´Õ¯sA¼µÓØ 2C£q[Áag»-[
l°ûB 2.Ö´ .dy
A¼µÓØ2q[A»-az±pC»mA¼§A»[.dĀsBº".d ¯2A¼|+JqA¼+°+°£BºmA¼§+rl°×2B
±pC£Bº-2!qmA¼§ CdÐ2Cü\±paz|+ uCdj4rT4üC£Bº'¯ÕXg »w+i üØ2-K-NÐIdCdÐ2
-K´Õü¯s {2?ua
+°ü¢+°ü
:NT[a£ zBº a¹¯?«m´µÓ»µBº
a£ zBº4aA»£Jawa2BºTDÿm´X±ĀA¼ü.»¯Õ3wa2Bº;+°!q±Â j2#£a'A¼µÓØ
Áag 2C£[>24r {2A¼2?ua£"qA¼2?ua£"qA¼»##§azC»'A¼µÓØ2JA¼£ØÖ³u2±p4#§+¹
I-SERVE 15
-[Ja¢N2.dl°ûBºA¼q[A[4Ly¢Aÿ¼Ö2A¼l°×"A¼µÓØ2 {2A¼»##¸azC»Ja=[
.Ö´Õ£-N±pA¼=2A¼+°2!q¯Cds {A[+« £µÓ2-¯2ÿª 2+°+°'A¼µÓØ2 {2A¼» »
-+2#£:N;+°£ØNÿ 2?«N-+2#£'£ØNÿ=u/´µÓTps2A¹3/±Ād2
.Ö´2Bý"
WBº1a£ {Ð.Ö´Õ2N[>2A¼µÓØ »N {#¸azC»-N.d]y£±pA¼-N[>24r
{#¸azC»3Cdjl°×Ö+° »A»-¯2ÿª 2Ö+° » !qqA¼2A 2!q+2A¼a ¾Á¼tüU jl°×s ¬i
Ö+°A¼µÓ¯Ðd24r-ÿªT¯s£ [.Ö_Cd£a+°+°[µÓydÖ¯CØd » 2!q'+°[´Õ2.»
A¼µÓØ2´L´vak24rq[A»¯mA¼´ÖA¼µÓØ2q» qA¼
a£ zBºu`2u4r a¹m´µÓ»µBº4aA»£q[m´´2.d2+°[´Õ2]¯<A¼¦0uü
+°H\ps2N-2#£aJa4mBH+Bºl°×+2BºH´Õ2Bý .»µBº[.ÖDC» j 2#£a
ju"
WBº-2C»»42 4r¯ Aÿ2.Ö±ĀBºa£ j#2+rA¼CÖü¯+¹'m´´2.d2q»
qA¼´{#§» qA¼-az£+°[´ÕĀs2N:N:u+°[´Õ2.d?u[+« +ra`2K ¯ĂK ¯Ăl°×
:u.» ¯4`2 {2N-NKl°×¯Ð±Āü.d´Õ2.dBº2qA"
a£ a¹ #T
¹A¼µÓØ d2A¹2Cd¹I 2+°dCdj+°,
-¯A» ¯A+ra2¯Ð´¦¯Ð±Ā2Cda2 dAÉ,,/m´¯µ¢¸
K+°ü-¯CdØ [ {ÐC»H+°4r»-2Z+°L¯s£ {;++°ĀL+°ü¢+°ü ¯s2N-2!q
»Ð+°ü¢ a¹µÓVa2AÿL¼ 2] {2Bý+°ü42#£ {3wa2Bº +°ü !q» ?«"A[¯CdØ 2?u£"
-¯CdØ 2?u£"Kwa2Bº ¯Ðá£$l°×3wa2Bº ¯Ð´¢+°2¯§24r+°[´Õps2N+°+° A[
-¯CdØ 2!q 3d7a+¹Bº+rK¯CdØ 2A 2!q 3wa2Bº +°üÖzA¼?«+°ü¢2]´{?«§2N
ÖzA¼?« +°qÖ -¯CdØ [ {Ð ;´{+2#£ { ÖzA¼?« +°ü -¯CdØÖC » -¯CdØ2 ü¸ ´{?«§
wa2Bº +°ü-¯CdØ»+r£H+°+°»ÐÖwa2Bº +°ü-¯CdØ 2?u {Kwa2Bº ¯Ðá£$4ra
-N £l°× +°[´Õps2N+°+° ¯CdØ 2?uBº 3 wa2Bº ¯Ðá£$ ¯CØd ÖmA¼§ -azC» -´{Bº
3d.d ¯A¼µÓØ2¯CØd »Ø- +rµÓ2 {2B»N+rK3d» ¯CdØ2+rB»3dmA¼§ CdÐ
¯CØd 2+rA»:2+°3A¼µÓØ2¯CØd Öu- {Cd2N"
+rKJwa2Bº ¯Ðá£$4ra
£m´´2 .d2¯CØd 2B¯CdØÖ£m´´2.d2-¯Cds¢2]

=?u¸>[j¯s2N"ff-[A¼uaz ¯s.Öü¸Cd 2A"mÿu2X ü¸l°ûB-¯Cd s¢2]¯Cds ]y#¸+°[´Õ¯s
{2#2N-u2?«:2mA¼ uu[.» ¯N ¯Ă
+°+°a£ Kwa2Bº ¯Ð±Ā[+« -Ðaz2]Cda£[Km´¯sCd m´´2.£[+«-Ðaz2]
.d¯+¹:N4Bq[ ¯Ă¢2]´{?«§2A»-2A¼ ü¸ :Nl°ûBq[A»+°+°» 'm´´2 .d2
¯Ð´2 qTAÉ¼Ø-[» z.Ö´{Cd£2'4raB.» ¯N ¯Ă-[4B.Ö´{Cd£2
µ¢¸¯āaX üÙX4.dyāXd.dC»
mÿª X >X¯2³uaX¯Ðd,
-áC £ z´d CdØ´Õ+| ü2
.düX.d2.düµÓ+Cs« d d ¦,, /m´¯µ¢¸
I-SERVE 16
a£ ' ¯Ă+«.d2.düµÓ+«s {2N3µÓ+«s ü¸=¹»©Āü»¯s2NC£mĆØ» +°24r
{#¸ +°[´Õ¯s2N4ma2u4r42Cdü¾´BºCd2N:#-#Xa4Cd2N-N+r£H:N
+r£ü[A»TL¯s2NCd» ¯Ðd24rmÿª ¢´BºCd2N:A» ¯Ð´2Cd» ¯Ðd24r z[\±paz
Cd»ql°×2B±pCd2N:A»¯´ÕsCd»¯2ĀLC£Ð[±Â2N¯<A¼¦0uü¢\ü\u+#§l°×2#2N
:A» um4CdsCd»w+i uØ[±Â2N-[?«+°£T4r {2#2N:A»Ö+°2:[£#+rü3B»N
¯Ă-[ Wÿª4£Bº£üÙ ¯aÙ´vLs.»µBº
a£ zBý+« 'Cda 2u4r]y2N'm´´2 .d2TAÉØ¼ -[[µÓydÖ2N-azC» =+°BÖi£
TAÉØÁag2+°[´Õ¯s {2!qA[+«;+°-Nÿ©Ā§2 {2BH+°S+°?¢¸C£Bº z+° {2!q¯a 2
-»mÿu2X+°ü4Cd2N'C£B»-Nÿ©Ā2C£Bº z|+q+°±pC»mÿu2C»+°H|4N+rA¼+°+°mÿu2X
+°H\.¹#-Nÿ©Ā2 {2BýIa£H'>4Cds»mÿu2X+«-Nÿ©Ā28Ö {2#2N"-[1a£ zBº
3¢]2]3 !q-Bý|4µBº
W Bº a£ u4r -Bý4 r { 3 -Nÿ©Ā£» á Cdj -2?ua ¯aÐA¼µÓØÁa£gü
/´¯2³ÍaÖ±p4r8NT4üCd2A¹-A»á Cdj-Cd[ü+°`2:u {2#2A¼[»Aq.Ö´q+°
±pCd£azU jl°×sü mCd23á CdjĀ+rCdL2´.»¯+2#£a
'm´´2 .£[+« -Nÿ©Ā28T#[ ÐBý4r {-2!q ;+r+° -Nÿ©Ā22]T as
a´24r'>4Cds´{?«§#¸ +°[´Õ2.» - +rµÓ2 {2A¼[ {Ðm4³Õu2.£ {-N 2]7³u'
m´´2.d2ÖzC£s[+T a¹s±ĀA+ra`23á C»jT a¹s±ĀA+ra`2-2!q8T?¢´vaÐ»
Kl°×.Ö±ĀC£Bº {.¹#±Ā z+°[´Õ2.d#»T as2¯a »mÿu2X+« ü+ra`ÖC£B»
:+°Bº T a¹s±ĀA+ra`2-[´vaÐ2.Ö´{+£2'má2.£[+«-Nÿ©Ā T a¹s±ĀA¼
+ra` l°ûB3á C»j
WB ýu.Ö´Õ ¯aÙ´vLs.»¯Õ-+°BýC¹34+° ¯aÙ¢+«m´W» 2]Cd»+Ā\2.£Bº

a£ 'm´´2.d2á Cdj2]T as24r´{?«§2A¼[CÖH¯Õ2N+°AT as24r>[j2.dBº2

-2!q 8T?«"mÿu2X ü¸ >[j2.dBº» mÿu2X=´{Bºl°ûBCdCdsÐ uÏ2 ü¸ W¯s2NA»[Öz+°
CdCdsÐ2"-Nÿ©Ā2Öz+°CdCdsÐ2+°+°:+°Bº-Nÿ©ĀÖá CdjÖz+°CdCÐsd 2CÖH ¯sm´´2 .d »
mÿu2X´vLs4rCü\±pCd2N:A» z+«sQ[+« ¯C£Ă24CdØ z¯.£yāmĀsÿuØ¯ z/´+°LĀsazff
-[ WBº z\2.£Bº
CdCdsÐ uÏĀAÿ¼ z
a£ zBº3CdCdsÐ uÏ2CdÐa4r+°ü4rü2!q8Cd´¯Ă.ÖdØH"
WBº a£ 8 +°aj ü A[+« ´[ .Öd Ø { µmps+s° +°aj ü [©Ā 24r .» ¯s 3Cdj uÏ2
+°ü4rü» +¹L+° 4?«§4r+°ü4Cd2N+°ajül°ûCd´¯Ăül°û´ËHCd2-2Cd a|+3¾í uÏm±Ā´Õs+«
¯C£Ă24CdØ ¯.£yāmĀsÿuØ¯ zmµÓ ` [NAÿØ¯ü+r ü¯Õ2A»
W ³uL¶.ÖÁ¼ü.d+mÁÿTd»T?¢ÖzA¼?«¯aÙ¢.Ö ´µBºA[Öz+°-¯¬i
/´´Xs[ ¯aÙ¢.Ö¾´µBº l°×Td 2¯üÿª24r-ag2+r Bº2+¹¯23 ¯aÙ
I-SERVE 17
z2A¼4r».Ö´{+£2-azC»a£ zBý+« W ³uL¶3¯aÙ z2A¼4r»=2A¼l°×.Ö´qA¼2!q
a£ zBº¯Ðd24r» Td[ AÉ¼2.»¯+¹£ü[4a {4rL-Dÿm±Ād2-2A¼|+ ¯aÙ
Td2-d z2A¼4r.Ö´qA¼-2A¼|+1a£ zBº L+[m´µÓü»¯s£Bº ¯aÙ¢
1a£ zBº»¯Õm´µ}T#2!q
4aA»£á CdjCdCdsÐ uÏ2 ü¸Ö+°2 ¯s2A¼£a4A3

á Cdj8/±ĀNÿ¢u4r-Dÿ Ø+°s C£Bº"8/±ĀNÿAÐa£3á Cdj»C»H+°4r±Â2A¼4ü "ff
-[
WB ý?u¸.Ö±ĀBº
a£ -CddBº KµÓVa2¢»³uA¼dÁ¼j2¢Tµ}24r-Dÿ Ø+°s Cd

{2?uBº:u-£ [3d´L]yāBº´LTCdBº-+¹l°×[ u[+«m´´2.d 2C£3d»
:u-£ [3dA¼µÓØ¯Ða´{Bº[-+¹l°×3d.ÖiCdØ mCdBº3d+°2!q Dÿ24r
m´´2 .d2qA¼ 'm_³uj'Tk {'W {Bº'ÖzCd2s m´´2.d2-2C£3]£jmCdB»ff
W ³uL¶:u3»µÓ24r.Ö´{l°×±pCd2!qa£ zBºCd?uü-BºÃCd\uBº
³uV¶'
m´´2.d 2C£ .»Cd d [ ]´Õü¸ül°× l°ûB CÖü¯ .»Cdü2!q U {q +°A U {ü q[
m´´2.d2 {2#2A"ff-£Bº
W ³uL¶Ö2#»-2A¼+£Bº
'm´´2.d2-2C£U d [Kl°×-ag Ö 2 A¼2!q

Kl°×-¯üTd2_maw++°qA¼[-ag2 {Ð]C-»ÁKU {Bº»ÁK+°ü4r´{ü42.»¯Õ
¯ £ag+rü4r£B»¯s£ {U {Bº2!q > aùNA¼¦<¯2_2Aÿ¼2+°ü£Bº]C -2!q 8
T+ra ¯a£cq[N'wa2Bº;+°?« +rA¼¯<A¼¦<¯ac4üU {BºTd ül°×_³Õuaj<BÖi
µÓ¡A¼¤.ÖiCd£Ø[+« -Dÿ z<BÖi´{Bº]CdĂÐa±Ā[ ±Â2A¼C£Bº-2C» 4r[¯2ĀL -azU {Bº
]C¯Ða´Õ+rqBº-2A¼+°»mµÓ¡X¢
DÿA¼ØC»³uA¼d m42NÉ¦]ÿA¼Ø2C»¯aÐ¯2µÓd¦,
+ d »s .£¯Ø+°a£j`«Cd¯jÕ A¼ §á£ a| ,,-[.Ö±Āaff
-2# W ³uL¶+°a¹¨ ´[AÐ+rØ[/A¼³u L2.£Bº
Ö4£W2 ¢-»+° .¹#¸/´[AÐ+rØüµ¢¸+rü4r Ly.Ö ´d#2+°[´Õ¯s {2#2N
+[.¹#¸/´[AÐ+rØü£Ej+« ³uL¶dAÉCdAÉ¼24rN2.»¯+£Bº:N-u2?«´Ë#§»
'/´[AÐ+rØ[+«-ag » T#2!qá£ a| +ra`+raØa´Ö3á CdjÖz+°A¼ac2
üDÿ ¯s -´{Bº ' U {BýÖz+° ³uA¼d m42NÉ 7Bý±pCd2N ³uA¼dm42NÉ -2!q 42BÖ zBý
-2!q'-2Cd¦+°a`»»-»C£ACdjØ_N¤-N´\H±pCd2N+raà´Õ+raØa´Õl°ûB
3 á C»j -» CdCdsÐ uÏ A¼ac2 üDÿ ¯s 3 UT+« u uÏ2 Cü\±pCd2N A[C¹ ±Ā#
uTA¼ØÖz+°+raØÖ?«§-2Cd¦+°a`C£ACdj Ø_N¤a´Ö ³uA¼d m42NÉTBý±pCd2N=´{BÖCi »

42BÖ zBý 7Bý±paz2A¹ -2Cdl×° z2A¼ A+r 3 42BÖ¢ #+°#§+[ { ¯2A»³ÍüK
Cd£Cd+°¬i±pC£azA[C¹±Ā!q3UTÖz+°+°ajüKW2]±pC£az
'm´ `£+°Ø2 ü¸ U {Bý+« 42BÖ zBý CÖ\±p # » A¼µÓ á Cdj uÏ2 ü¸ mCd»
+°ü4Cd2N-[CÖüps2N-azC»¯ Nÿ Ö4ĀAÿ¼AÐa£:# 2?« ¯ÕgX[±Â2A¼a£A"
-[ ¯2A»³u2 +°ü4 .dy +rK a£ ¯ Nÿ -»N ]Cds[a¹Aÿ¼2 ü¸ ¯s2N A[ ü¸ U {Bý+«
{2B» TdDÿ z<Ø2-2!q :2mNdüTdüÖ2#´B» 4`2Cü4Cd2N-2Cd al°û
[>»4rK'+°[´Õ2.».»CØd zü-4rA¼µÓØ zü-¯CdØ¯Ða´ zü-» uÏ2ql°×2B
I-SERVE 18
¯ NÿĀAÿ¼.» ¯s3Ö\+«¯ Nÿ¢2]_d?«+«a£4r» P® ¯ĂA¼µØüJA¼|+±pCd2N
=2Cd ¯´{¯ Nÿ¢ {£¯|aA¼µÓØ2-¯CdØ » uÏ2+°ü4A¼-N+°H\C»4rKÖ+°2a£A¼
-2A¼ ü¸ ´L´vak Ö+°¯ÕN¤+« ]Cds[a¹Aÿ¼ a´ÖÖ4ĀAÿ¼ ü¸ üDÿ2.» ¯ Nÿ ;+°?« mCd»
.£üA¼A[+« CdCdsÐ uÏ2+r ü¯Õ2A»
ám_ ³uj¯2ĀL
'T a`T[a£ zBº¢Cd4r3¢]2]:u-Bý4rBº4aA»£U {Bºm_³ujJL¢
¯2ĀL= a"U {Bý|+¯2Āa2 {2A¼[.Ö´{A 2!q¯ÕA¤2Cd2¢] L+«U {Bºm_³uj¢6+°ØÖ
±pCd£Bº+°+°3A¼µÓ¢3ám_³uj¯2ĀL-az±p ü¯Õ ¯s2NU {Bºm_³uj¢6+°Ø2
+rBº2A 2!qU {Bý+«Ö+°»qA¼[.Ö´Õ#§ {Cd2N-Q4r+°UT+«3AÿaÖ a"'ám _³uj
3Aÿa " -u -azC» m_³uj uÏ2 a£4r» ' ám _³uj¢ -AÿØ¼ ¯s Ö A¼µÓØm´´2.d 2C£
=\L±pCd2NU {BºA¼µÓØm´´2.d2¢ÿu4» +°+°£Bºql°×2B±pC£BºU {B»ql°×2B±pC»
Ö+°Ö L+«"
±pK'U {Bý+« ám _³uj3Aÿa2+rA¼d Ø»a| :2|+A¹3Aÿa2 {2A¼[.Ö´{A "

-u .Ö´ÕC» ám_³ujC¹ ±Ā# a+° ¯CdØÖ -Nÿ©Ā ¯s { -2Z+°L2]#¸ {Cd2N -u
-2Z+°L ¯sm_³uj-NÐIdzBº» #AÖ_bX2#2N+°+°U {Bý+«3Aÿa2m_³uj-[.Ö ´2A¼l°×
Jq̧A¼m_³uj+rl°×2B»|a3Aÿa»A¹ {2A¼[.Ö ´2A¼l°ûJq̧A¼
4aA»£:u=#.d¯Õ£]l°×q+°[´Õ¯ s £az+°+°¯2Āa2UT+r"á Cdj+r"
-»NJ|aC»Hy.Ö´ 2Bý"ff
WB º :u¯ Aÿ2.Ö±ĀBº
a£ U {Bý+| ¯2Āa2-+2!q8]l°×oĀsÖ

K {.Ö±Ā {- K[>»+°+° m_³uj|+¯2Āa2m_³ujCd4L2]- uÏ2 ü¸ ¯2ĀL
- {Cd£BºCd4L2] uÏ2 ü¸ zl°×sBº {Cd£Bºám_³uj»-£Cdj¬i A» ³u2mNdü¢
m´»W2]U {BÖimÿu2X¢´BýµÓV|a2mNdü»» -+2#'¯2Āa£[±Â2A¼Cd£Bº
-´{BºU {B»¯2ĀL-»¢+° Ø ³Ía28aBºC¹2N
:u2?«A¼µÓ ¢3ám _³ujl°×¯Ð uÏ2+°ü4Cd2NA[ ü¸3dJA¼3a¹´`.»d_Bý

Áa£güK=4L±pC£az£?«C¹±Ā#U {Bº=4L±pC£Bº+rKA[ ü¸ám_³ujl°×8a+°Ö
¢#4rA¼-d z+°s¯ÕgX¢ {2?uBºff
á Cdj¯Ða´ü+°`2
:N T[a£ zBº
Ja .Ö ´á CdjÖz+° ¯Ða±Ā[ ¯?«4r T L2].Ö´2Býff

-£Bº
:+°Bº W ³uL¶;+°-2A¼Ö m´X±ĀA¼.»µBº
A»µA»tµ2Cda2A¼a2m±Ā±Āsd¯Ă2TA¹ ´{¦,
[» `¬ djAÿ»ØCdmA¼´2á Cdj¦,, /m´¯µ¢¸
á CdjÖz+°¯Ða´ü+°`
u[.Ö´ ?u[+«'Ö4£W2¢:A»ÿu£[:2.dT2.d
I-SERVE 19
:A» ÁüC¹-»+° a¸ .Ö±ĀBº£Ej+« ³uL¶a£¢»E¢±Ā0uØ2¢4B:u2?«µ¢¸+°2
a+°?« ¯2s N+°+°'µ¢¸+r[+2.Ö2 um4C4sd r´LMü.»At2
;+° ]Cds Xs¢4ü uÏ2;+° A¼µÓØ22] a+° A¼µØ[+« ÖÅÓ¡Cd3 Aÿ¼Ø¢4ü
A¼a£[;+°+°`+rü2¢A?« ÖR®´{Bº'A¼µØ[+ 3A¼µØ[+ Aÿ¼Ø¢A[+« 8a´2
{2#2A¹-A»á CdjÖz+°-¯¬ia´2:A»'µ¢¸+r[+«¯?«C£CdaØ2
-N |+J-a2g +r #2qA¼ 32A¼ ¢Aÿ2» mA¼ ¯a¯ Ð IĀÐTm£¯ÕC£CdaØm´+rµÓ
£0uØ2¢3dQ[.d+°4rT L2.£aA» 2.Ö´{+2A2µ0u.d2mA¼ £Ød [
¯2¯Cd2¢ ;+° ĀÖCd {2N ;+° l°×ma£Bº .d2mA¼BÖ+°Bº[ -Bý4rBº 3+rµÓ2¢ {£Bº -[
.Ö±Āa£Bº´Bº a+«A¼+°ù[+«/Cdsa£[+« .d¯Õ
£l°×+°[´Õ2.dBº2qA¼f-£Bº-´{Bº3
CdH¸
3 TBý.Ö#§+ j 2+°.dBºa£3+ jJA¼.d2mA¼Bº {£Bºff-2N3l°×ma£Bº

TBý+ j|+¯Õ.dµBº.d2mA¼Bº+°[´Õ2.£Bº3.d2mA¼B» £'.Ö#§+ jJA¼l°ûay£B"
.d2mA¼BÖ+°B¹3+rµÓ2¢ {£Bº+ jÿªT+« A¼4Ùa4r {2N=´{BÖiC» l°×ma££BýzÖ +°+°3
.Ö#§+ jJA¼´BºÃA¹-´{Bº3l°×ma££BýzÖ +°-2Cd¦+°a`2¢2];+°32Cd¦+°a` Xs_d#l°×
_düA»L3.d´{Ö2!q3+ jA+r ]y2N3-2Cd¦+°a` Xs¢;+°.ÖiCdØ2-Dÿ Ø+°sÖ
{2N-2A¼ ü¸ -2Cd¦+°a` XsC¹ ±Ā#A[¢ - ]yāÖ { .ÖiCdØ2l°ûB .Ö#§+ j
A+r ]y2N- ]yā z=l°ûBý {
+rKl°×ma£Bý.d´{+ jJA¼3\±pqA¼ -N+ jJN2S;+°ĀL4r;+°+°` 2¢
3+rµÓ2¢ {.d2mA¼Bý A+rm´d `2.»¯Õ2N3.d´{C¹±Ā#3l°×ma£Bý -2Cd¦+°a` Xs
l°ûB m´d`2 .»¯Õ2N A[C¹ ±Ā# A[¢ - ]yāÖ { .ÖiCdØ2 l°ûB m´d`2 .»¯Õ
.d2mA¼BýA¼4Ùal°×.»L2N:A¼2C£;+°+°`2¢>L\±paz2N-2A¼ ü¸3l°×ma£Bº:#+ jK
-#.d2mA¼Bk wa2Bý2?«K;|+ĀL.dBº4ü 4Cd£BºQ[[_?«§ 3l°×ma£BýzÖ +°-2Cd¦a+°a` 2¢
- ]yāÖ.ÖiCdØ2»üJN+ j2][2\¢[.d2A¼ A+r;|++°`2¢-¯ØCd24r
£Ø´Õ2]2N-[.Ö±ĀH-2!q+°2?«Ø ¯Ô4r Aÿ¼Ø¢T.»yāAüql°×2B£Ø´Õ2] {2N-[
.Ö±ĀHq+°±pC»+ j.d2mA¼Bº;|+ĀL=?u¸ +°[´ÕĀsaz".ÖiCdØ2+°+° Aÿ¼Ø¢=+°Bº£
T]yāÖ±pC»¾í.d2mA¼Bº'l°×ma£Bý+«+°[´Õ2.»£Bº+rA¼+°+°-2Cd¦+°a` Xs.ÖiCdØ2
+ j2S.d2A¼ A+r-<2Bº24r» £Ø´Õ2]2A¼[.Ö±ĀH
+r4r'-2Cd¦+°a` - ]yā.ÖCi d £Ø[+«+«2Nÿu42¢+ jTd24r {2N]?ua
ÿu42¢.d2A¼ Td 24r {2N+°+° 'wa2BºmÁ»µü¢'.ÖCi d Ø2¯Td 24r
{2N
+rK'wa2Bý2?«+ AÿØ¼ mÁµ» 2Ó ¢'.ÖCi d £Ø[+«T d28T?«"8JqA¼-N-+°Bº
[LÐd2-[-2Z+°L2.d+° CdÁ¼
:u2?«[LÐdÖ-á¹+°Ö uÏa´28AÖiC» {2A¹3]mA¼´»á CdjÖz+°
¯Ða´2-['µ¢¸+°2[aÐ.d2.»ps2N
:+°Bº u4r-ag #2+¹¯2+ j-[.d2mA¼Bº[A¼a´{ ¯s {ü/A³ua`4r
I¯+£2-2C»4r[-uA¼a24r { ¯s {ü|+'[aÐ.d2 Ls¯s2A¼+¹l°ûBºA¼:u2?«
I-SERVE 20
¯sü ¯s {ü|+'[aÐ.d2´LTCd [4B-+¹l°ûBºA¼ ¯Ă¢+«;+°3¢.d ]y2N
-N±pazwa2Bº 3¢.d ]y2N'wa2Bº3¢.dü Aÿ¼Ø¢8 z2N-2!q-+°Bº 4B
[LÐdÖ]C»s {2N-A»á CdjÖz+°¯Ða´2:u 2m´X.¹?u-Ðaz2.d+¹£H
CdCsdÐ uÏ£[+« m´X_2Aÿ¼+°2

W ³uL¶á CdjÖz+°¯Ða±Ā['TAÿ2¼ 4r.Ö ´#´?«+«1a£ zBº a¹+ü+°Ö
m´µÓq QµBº
a£ zBº ³uV¶¢+°2¢8AÖi£Tdü4L2]CÖü¯+¹£ü2!q:2mNdü4r[-
m´ ùA¼ü4r[m´ `24r´[.»¯s£az:u2?« m´ ùqÖ+ j.d2A¼ 2?«
A¼µÓØ Áagü ¯CdAa£gü[ .Ö´{Cd£az +rK Ja - K -¯CdAa£gü»¯s£a + j+
.d2A¼ + Aÿ¼Ø¢ { á Cdj ¯Ða´2 {2A» -N 8 m´ ù[+ Aa+°A¼ -2A¼.»Cd
l°×CÖH¯Õm´ ùüK-u2?« á Cdj¯Ða´2-»Nq[A» -¯C»s-2#£az+rK
Ja mCd2:A+°!q¯CdØÖ¯Cds+°üN-2#£a:N¢+°TaA¼¤24rqA"
W ³uL¶a£ á£ Cdj¯Ða´28m´ ù[+Aa+°dA¼[.Ö´Bº2l°×A¼aA¼/´[Cdsü¢[
³Í£+rØü-» m´ `2 ü¸ á Cdj¯Ða´2m4³Õu2´_BºCd2N-azC»T» £ÅÓ®l°×+[
±Ā´m´X_2Aÿ¼+rü {2Bº#2 ü¸£ÅÓ®l°×3 ³Í£+rØüT24r»á Cdj uÏ2+°ü4#2qA¼
+°+° z2A¼4r {ü3m´X_2Aÿ+¼ rü±p4#§+¹£H'm´´2.d2¯CdØ2-+¹ #»3
m´X_2Aÿ¼+°2 A¼µÓØ 2C£ TAÉ¼Ø» -» uÏ» ' m´X_2Aÿ¼+r[ Cü\2.» /±Ād2 +°+°
m´X_2Aÿ¼+r[ Cü\2.d+2!q
CdCdÐ ¯Õf f Öz A¼¬i ³Í£+rØü m´ `ÿªCd z¬i Kl°×

á Cdj uÏ£[+°H\Āsaz
a£ zBº4aA»£A¼µÓØ2¯CdØ » uÏ2 {2!q-Nm_³uj uÏ£[+«m´X_2Aÿ¼+°2=2A¼l°×+r£H"
Ö2+°dØ4L2] uÏ2 {2!q´{ü¸dØ4L2] uÏ2+°ü4lû° BºA"
WBº;+°Td 24L2] uÏ2+°ü4rü2!q3Td 2 -2Cd¦+°a` 2¢m´XD2D2.£H
+°[´Õ2.»A¼µÓØ 2C£¯CdØ»-» uÏ2+°+°;+°-2Cd¦+°aù[+« {2!q-u2?«-2Cd¦+°a`2¢
ám_³ujm´XD2D2.d#2ĀAÿ¼Ø2+rA¼ám_³uj8-2Cd¦+°a`2¢m´XD2D¯s2A¹3-2Cd¦
+°a`2¢ {- uÏ£[ám_³ujCd4ü ¬?«§IaCd2N'TAÿ¼24rA¼µØ[+ám_³uj+á¯a2
Ta¹Aÿ¼2 {2Bº#2 ü¸'wa2Bý2?« uÏ28+° +rü2¢+°ü4#2-¯2ÿª 2
a£ zBº4aA»££¯2A»³u2IaqA¼Öü4S+°?á¯aTa¹Aÿ¼ü-wa2Bº;|+ĀL
+°[´Õ2.d#2ĀAÿ¼Ø2+rA¼+rK'wa2?«2?«K4aL2] uÏ2;|+ ¯Ă¢ {2Bº#2ĀAÿ¼Ø»
+°A-u|4;+°_N¤¢A¼µÓØ uÏ2 {´?«+-2!q A¼µÓØ z¯CØd »-»ÿu 2 {´?«+ 3
_N¤¢AÖiÐCd2m´XD2D2.d[A¼µÓü+[ {2?uaz¯´ÕsA¼µÓ {2N/A¯ÀA¼µÓ {2N:u2?«
A¼µÓü¢ 8 AÖiÐCd A¼µÓØm´XD2_ {2BºA¼ -u2?« ¯ d¢¸ m´XUT+ ¯Ð.dyāÖ ám_³uj
¯Ða´2-ÿª 2¢+«a££H+°A=2A¼l°×a£ #2qA¼"
WBºa£ CÖH¯ÕTd2¢»±Âa±Ā#´BºCd£ {'A¼µÓØ2-2C£+°ü¯Õ-¯CdØ2-»
¯Õga[µÓyd2q[£Bý+« ;+°+°`24B_N¤¢AÖiÐCdA¼µÓØ m´XD2_2q[A¼µÓ {2BºA¼;+°-A¼t2
I-SERVE 21
{2A¼+¹A[¢m´XD2_2q[A¼µÓ {Ð v³Õu2.d4ü £"8Jq+±° pC»3+rµÓ2¢[ _b¬i£
m´XD2DĀsaz ¯aØ+«aù¬i£ m´XD2DĀsaz _N¤ 4B -A¼¤2 u2?«A» ¯´ÕAs µ¼ Ó ¢
/A¯ÀA¼µÓ¢l°ûBA[¢- uÏm´XD2_2 {2#2N+°+°»A[¢-AÖÐi CdÖ á Cdj
¯Ða´2m´XD2D2.dA¼
a£ zBº4aA»£ a¹m´µÓ {2NJa:2A+°?«2]ám_³ujá ¯+°jÖA¼[A[JA¼
'TĀsaÖm´´2.d 2C£-Aÿ¼Ø¯sÖ2A¼[.Ö´{Cd£a:AÖul°×A¼aCd2N"3 \2>±Â#§¢
»aáÐCd2: zBºCd2A"
WBº'm´µÓA¼4Ùa+2.Ö23¢]2]:u-£Bºa£ »¯Õm´µÓq P®»¯s£ {
-` { 2?« K ¯Ă¢+« TĀsaÖ ¯Ð´ m´´2.d2 8u ]y2A¼2?u {" Td 2 -agÖ£
l°ûB ¯Ăl°× ´#§+°±p #2 ü¸ :u ]y m´µÓ q ¯s {2?uaz Q[+« ¯.£yām¯s mµÓ `»
Ta4Bº
:+°Bº a£ zBº8m42AÉü.dNTC» ¯.£yām¯s2.dNT?¸Cd2N"-[-Bý4rBº£Ej+« +°T
mCd»+rA¼ 2] ¯sCdÐ»Cdsl°ûB'¯2A¼a£bā[/´Ö \[.d+[3 ³Í+°T WB ý.»Cd
Ö4£W» Q[+« /Cds m42AÉ¼2 -[ .Ö´Õ2.£Bº -2C» 4r+° ' m42AÉ¼ m±ĀµÓĀsØ[ +2.Ö2
T L2.£Bºl°ûB.Ö´Õ.Ö´Õ] L+« WBº
a£ 'Ö4r£Wá¨2AÐa£CdA»+° [C¹
3´l°×2B3CdjT.£a`.ÖdØHff-£Bº
a£ zBº=´?«A+r.ÖdØH"
WBºU j+«s+°H4| A+r.ÖdØHU {j+«s .»y ¯sTA»³u z+«s-A» ¯s2N
a£ zBºU j+«s ]y#¸=uCÖü¯s2N"
WBº-N¯Ðd24r»CÖü¯2s N[mA¼2]Öül°× ]y#¸Kl°× a+°a = wai £.Ö±Āu"
-u|4:Q-az£U jl°×sBýü+°ùü=u {2?uÖCÖH ¯s£?«[-2A¼+¹ ?u[+« {Ð
m´dX2.d .dy-2!qU jl°×sBý+«8T¯³u>ü+°ù¢ĀAÿ¼l×° Bý+«-»ĀAÿ¼£ a£Ùü+°+°
Kl°×U jl°×sBýü+°ùüTA»³u zl°×sBýü+°ùül°ûB.Ö´{C£T-[ WB º ¯aÙ ¢
:u.Ö´Ā4rBº
U j+°sü+°ùü
-CdBº m´´2.d Ø ³Ía2¢ {2Bý l°ûB ¢´ü á Cdj A¼Õ§C¹ {2# m´´2.d2 q#¸
ÿuT¯s {2?uBº
-CdBºÖül°× 4r {2Bº4r»4rBÿº[mA¼¯´Õs¢ {2?uBº um4C»Ø ¯´s£
¯<2 ü¸£Bý z<2Öü4A¼A¼¦<2 ü¸ BºA¼
¯´Õs¢l°ûB£BºÖül°× ¢ {2?uBº£Bý+«Öül°×»qA¼:A+°T]mCd¯ÕgXÖ u4Ls
¯´spg d¯Ø um4TA¼ØC»
a£4A»ÐÿªdQ£ a´2.da´Õ,
Ö2Cda ¹Ø A¼.yd ¯ā ¦g ¯U j+°s /.dØC»,,/m´¯µ¢¸
£Bºa£4A»Ð©ĀA¼ül°×-l°ûü24r» ´[.»¯s {2?uBº¢´ü mCd23+rµÓ2uA»[C¹
I-SERVE 22
¯2á2ql°×2B {2?uBº
£Bº´[.»¯s£ [££Bý+« -³u2+ra2qA¼£Bý ¯+«8Q-2#A¼
£Bº +°ÅÓ¡®CÖL ¯s m´ÅÓd2+°ÅÓ¡® ¯s ¯Õ§ +°ÅÓ¡® CÖa # 2!q uÏA¼µÓ d# 2!q
- uÏA¼µÓ
= ÐL u¸£Bý+« ÿªd2qA¼£Bý u¸= ÐL+ÿªd2qA¼
£Bý+« ¯Ă£3¢.dqA¼d¯Ă]C¹s´Õ[WyCds¦
£Bº+¹´2¢l°ûB.dü¸4r» {2?uBº
TA»³u z+°sü+°ùü
U j+°sÁ¼2CdØ+rsÐA» ³u+rü M+°C»,
TµÓCdØA»³u z+°sCdÐ2´ ¹¯2A¼C£T ,,/m´¯µ¢¸
TA»³u z+°sCdÐ2-»N a¹¯ÕgX+rA¼3U j+°s ¯ÕgX|+ a¹ á+°A¼q 4rHU j+«s
+°NqA¼µÓ¢4rH {2A¼[ l°×CÖü¯s2N+°A¼H+°3\±pC»4rH {£ l°×CÖHA¼TA»³u z+«s
-u2?«A»U jl°×sBý+«+°aj+°d2-az±pazA»³u2a£H±pC»3U jl°×sB»kTA»³u zl°×sBº2?ua
TA»³u z+¹s¹A»X£¯s»Xµ ØX,

¯£¯A¼apg.£³u2.d»Cad ¦ ,, /m´¯µ¢¸
£Bº/A¼az2.dBº -¯Ts 2.dBº W2.dBº {£Bº+rA¼q[£Bº+rA¼A¼a2£Bº
+rA¼A¼4Ùa£Bº+rA¼»+rA¼ vÐ+rA¼
£B»¯aØBÖiÖü4C£BºTk Öia+«ĀsBºamBºBÖi¯2³uLĀsBºm_¾³iuj¯Õ§ĀsBº
3+rµÓÖ £dz {AÿL¼ ĀsBº ÿª TÖ -2A¼LKÖĀsBºKwaim´ ³ÕuĀsBº[¾íA¼³uÕ ĀsBº
:2CÖ2A¼l°×a£ :´{Bº+°[´Õ2.»N z´{+°[´Õ2]2N|a´{+°[´Õ2.d¢»N:A¼2C£
£B»
:NTa£ zBº;+°+Cds ÖH+°m´µÓ »µBº
a£ zBº4aA»£TA»³u zl°×sBº-2!qmX¢+°¯Ða´{Bº-2#£aQ[_?«§.dBº4r' z+°s
U {q P® zü ¯2ĀaU {¬i >[j¯s£a£ -[´Õ ps2N =2A¼+°2!q ;+°Bº TA»³u
zl°×sBºd ØBº2!q£BºX¢+°¯Ða±Ā[±Â2ABº+°+°:´{Bº z¢¸+rü z+«s±Â2Aaz
z¢¸+rü z ´ z+«s±Â2N±pC»:´{Bº'¢+°2=u+°[´Õps2N"+°[´Õ2ps2N+°A+°+°
3 TA»³u zl°×s q P® ' £?« ¯2ĀaU {ü4r >[j2] {2BH -u >[j2.£a2!q z+«s
µµÓÐCdÖA¼» #Cd´Õ±pCd2N £a P®>[j2.dqA¼2!q' £?« ¢+°2ql°×2B±p ü¯Õ
¯s2N'¯2A»³u2Iay2Bý
WBºa£ z¢¸+rq[>24r¯CdØ ¯s {¬iC» {Ð.Ö ´42A¼a4¹ÅÓ2-2C£[>Ö {2B»N
z¢¸+rq q { =2Cd ÖX+«£ £l°× _24ra» +°[´Õps2N +rK A[+°2!q Dÿ24r +°2+°`2
+°[´Õ2.d#2qA¼»=2CdÖX+«£-ü¢K|a+°[´Õps2N+rK»|aJ+°[´Õ2.d#2qA¼=2Cd
.d¯Õ£4rH¢.dü»+°[´Õps2N4rK a+°?«+°[´Õ2.d#2qA¼-u|4m_³uj+°2!qDÿ24r'
>4Cd s qA¼
I-SERVE 23
a£ zBº+°[´Õ2.»'m´´2.d2qA¼l°×2!q z+«s ¯s2A¼[Ja-2#£a¯§24r+°[´Õ2.»
A[qA¼+¹ #2=?u¸"A[+«8AÖi£/±Ād2 {2!q.Ö´2Bý"
WBºa£ '¢+°mÿu2X;+°+°üa£ ØNÿ:N.£u+rü24r {2N:NCdÐa4r±p»£ØNÿ
+rA¼ 3CdjT.£a`q Q[+« ¯LÖ 2mCd2+2Bº =+«£Bº ÖH¸4rN4rH 4rKA¼+° l°ûBºA¼
-u|4 m_³uj uÏ2 l°ûB -ÿuØ¯m+° 2 .»Cd ĀNÿ2.£H ' -ÿuØ¯m +° 2 +¹¯2 » Kl°×
E¢±Ā0uØ zf-».d+° ?«+°AÉ¼.Ö´{C£

'm´´2.d2´{#§»qA¼
a£ E¢±Ā0uØ2AÐa£Kl°×»8T.Ö´ ¢Cd£¹3¯ÕA¤2Cd ÿu4r[ {Ð

z2A¼4r» - 4r³u .»¯+[ {2Bº#2 2]N ' +°AÉ¼ AÐa£ » .Ö´¢» z0uØ2µÓ2
8T#2!q
'm´´2.d2´{#§» qA¼ff-[´{#§+°±pC»=u+°[´Õps2N-2?u£"'+°[´Õ2.d#»
mÿu2X
Q[[a´Õ2.»2A¼l°×;+°m´m+«d .Ö´{ C£T'm´´2 .d 2C£m´ÅÓ d 2¢+°[´Õ2.dl×° 2B
±pC¹2N+°A=+°Bý+«±pC¹2N"= L+«CÖEA¼+rK3Āg2´LµÓ¡A¼¤Ö¯CdĂÐa´Ö {2BH
P®¯Õ§ ]y´{BºA[¢2.» ]y {2BH[LÐ+raÖ ¯CdAag z¢2];+°¯Õ§ ps2A¼2!q
-Nmÿu2Xa´Ö {2BH
a£ K?«¢Cda24rü´{?u§d 2!q-TK?«+°2!q»a+rA¼+r+°±paz£»a4r {#§
+°[´ÕĀsaz+Cds4r´{BºCd#¸ +°[´ÕĀsaz-u|4'm´´2.d2l°ûB¯mA¼´2¢2]´{?«§#¸
+°[´Õps2N-2C»4rKQ[+«[>Ö´{#§+°qA¼
:+° ¯aÙ ¢a£ zBºQ[JA¼¾ím´µÓ »µBº
a£ zBº ³uV¶'>4Cd s üaz2]±p4rT\q ¯s {[a£+ra #2¢¯2A»³u 2qA¼ +rK
µÓØ2+rA¼#2=ul°×A¼aCd2N";+°»ÅÓµÓØ2+r+°±pC»'¯A¼Ð¯s {[LÐ+ra 2!q=u
l°×A¼aCd2N"-N {Q+rA¼q[Q+rA¼Öü4+rA¼S+°? +rA¼.»Cd +rA¼>Bº
+rA¼-2!q=ul°×A¼aCd2N"8Q+r+°±pC»C£'m´´2.£+ra24r=u L2N"
WBºa£ £ÿu Kl°×¯L4rÙ-ag2+rqA¼ P®T
-Ia£kdAÉ¯s2ÿq¯2¯ÕgC£µüÿª2O+r,
CdAÉ TµÓÐ2¯ÕCg 2d CdCd C»µÓØ2CdCd A¼ ,,/m´¯µ¢¸
'¯s2ÿª2JA¼o j {2NQ[.Ö+°+° z2A¼'o j=+°Bº {2N"'a£X¯s2ÿª2¢» {2A¼[
.Ö±ĀH-´{Bº_d#´BºqA¼´+° a£X¾´ÅÓ®ü+[.Ö+| ¯s:´{Bº_d#´BNÃº :´{Bº
.Ö´{" ' a£X ¯s2_2¢ { o j _d#´Bý2A +Cdso j ´{ ?«§2A" { o j
_d#´B2ý A¼#»dz+« s zd +°2s 4r {2#2N/o j_d#´B2ý A¼2!q-N_d#´B+º ° z2A¼
{¯ÕgXµÓØ¯ÕgX+r ?u[+« Jq̧A¼'m´´2.d2 Ø+°s2+r+° z2A¼ {¯ÕgXl°ûB-u2?«A»
¯s2ÿª2¢o j {!q̧¯mA¼´2¢m´´2.d2 {2N-2A¼.»Cd3¯mA¼´2µÓØ ?u[+«Jq¸A¼
o jü.Ö+° [¯s2ÿª2µÓØ2+rA¼-u|4m´´2.d2q[m´ÅÓd ¯ÕgXµÓØ2+rA¼
a£ zBº ¯2g ÿª2¢2] o j ´{#§Bº2¢ = ÐL+ -Dÿm±Ād ÿqA¼2 qA¼ L J m_³uj¢2S
m´´2.d2´{#§#2Td2¢ mCd2-»+°-Dÿm±ĀdÿqAü {£az=2A¼+°["
I-SERVE 24
WBºa£ ¯s2ÿª2 {2B».¹#¯s2ÿª2JA¼o jü.Ö|+£Bº£Bý.»X¢[/H¯Xs-K
mĆdØ+°Tdü-2!q¯s2ÿª2Td2¢A»µÓ+rüm+«düK¢l°×ül°×mĆØd +rü-2A¼.»Cd = ÐL+
-Dÿm±ĀdÿqA¼2 {2BºA¼:+°m_³ujA¼4ÙL+« ¯sám_³ujl°×A»µ+Ó rüm+«d qq {m_³ujTd 2¢
ĀAÿ¼¯2Ís qA¼-2A¼.»Cd m_³ujTd 2¢-Dÿm±ĀdÿqAü ¯s£az
a£ zBº-azC»¯s2ÿª2¢o jĀAÿ¼Ā m\ ü¸ ´{?«§2Nm_³uj¢>4Cd s 8ĀAÿ¼ Ā mZ
ql°×2B»´{?«§2N'wa2?«+:2CdÿqA¼2 {2Bº4ro j+>4Cd +s ±pH+°=u.Ö±ĀaJa"
WBº A¼©Ā§2Cd2 .Ö´Õ´{Bº 8 -2µÓ2¢ ±pH+° .Ö±ĀÖ A[ m4³Õu2.£ü[ :N a|+
.Ö±Ā¯s2ÿª2¢ {o j+«¯s2ÿª2Öz+°¯Cds+°2!qDÿ24r»|a¯CdsqA¼-u|4'm´´2.£[+«
m_³ujÖz+°¯Cds+°2!¬ Dÿ24r »|a¯Cds qA¼'-2µÓ2¢o jl°û m´´2 .£[+ ±pH+°»
.Ö±Ā {Ð3A¼Õ§C¹».dBº:´{B¢]2.dm_³uj¢>4Cds Ø+°sÖ2NCda£Cdüaz2]2N
:´{Bº µÓØCdÐ 2!q 8T?«" 8 ¯s v +°[´Õ2.d+°±pC» A[ µÓØ [ ¢l°×ü -2#£a
+°[´Õ2.d+°±p #2 µÓØ " q+°±p #2 µÓØ " = a C»Hy .Ö´4ü a" q+ °±p #»
µÓØ »Ø##¸azC»m_³ujµÓØ2+rA¼+°[´Õ2.d+°±p #»µÓØ »Ø##¸azC»m_³uj-µÓØ2
+rA¼ +°+°» m_³uj µÓØ +rA¼ -µÓØ +rA¼ -[ .Ö±Ā2 m_³ujl°× µÓØC£Ðü
-µÓØC£Ðüq {-£2: Kÿu¢.d C£a£üm_³ujÖü4+rA¼S+°?+rA¼:u2?«
.¹#¸l°ûB¾íTAÿ¼24r»-ag2.»¯+¹£H
:2Cdlû° 2=+°Bý2k ]´+° AL´?u§ 2!qE¢±Ā0uØ2AÐa£Kl°×».Ö´¢»
A»T?¢3¯ÕA¤2Cdÿu4r[.Ö´{ Cd£K?«¢Cda2 4rü´{?«§ #¸4rm_³uj¢m´´2 .d2´{BºC¹2A¼K
:N´{?«§#¸+°[´Õ2.d#»4r[[>Ö´{#§#2+rA¼K-2A¼ ü¸'m´´2.d2-¯ü´{#§»qA¼[
m´X±ĀN¯s£E¢±Ā0uØ2AÐa£A»[a´Õ2.d¢Cd£
wa2Bºa+rüám_³ujü+°ùü
:+°Bº £Hj+« ³uL¶m_³ujÖz+°¯Ða´ü+°ùü

Ö4ül°×CÖH ¯m_³uj¯Ða´ [
Ö4ü+r[£L+«CÖH ¯m_³uj¯Ða´ [wa2Bºa+rü4rTÿªO2].ÖÁ¼ü.d+£Bº
-2A¼+¹¯2.day:+°Bº;+° ü´{X±ĀBº
a£ zBº WB ý ¯ÕA¤2Cd £+rØü T[ a£ zBºB4ý rBº Ì ³uV¶ Ja ám _³uj ám _³uj
-2#£|aA[¯Ða´2+2.Ö2T a24r.Ö´2Bý
WBºa£ [LÐ+°ü¯ NÿĀAÿ¼.» ¯Ö4ü'm_³uj¯Ða±Ā[¯Ð.dy2ā 4rm4³uÕ 2.d4ü a
£am4³Õu2.» ¯Ða´ü+°ùü.Ö´{C£T
Ö42-2!q]Cds Xs[a¹Aÿ¼2'[a¹Aÿ¼a´Ö ¯ Nÿ[ĀNÿ ¯s ¹ CdsüKWĀsaz
- KW2.£+°Ö\+«;+r+°°¯Ðd2m´+rµÓÖ ¯A¼Ð¯s {Ā+rCdL¯s2N-A»ám_³uj
Ö\[LÐ+°ü¯ Nÿ[ĀNÿ ¯s -Cd[+«AÿØC£AÿØ» d zAÿØ z-»mX´{?«üaz2]±pCd2N
'üd[+«;+°Ā+« T4üC£Bº3Ā|+ m_³uj
I-SERVE 25
Ö\¯ Nÿ¢+« ÖÅu®Bº:2+r_d?«+« a£qA¼-Cd[¢ {2B» .ÖiCdØ2Td üÖi´{
Xa4rü2!q3.ÖiCdØ2:2+rU C£Ð[±Â2AH-# 2?«¯ d2¢3Ö\.ÖiCdØ2;+r+°
[ajüÖm´µ2CdÖ ¯ÕgX¢ {2#2N-A»m_³uj¯Ða´2
;+° Ö\m_³uj¯ Nÿ¢ {£Bº-Cd[]Cd2s m_³uj+ra£[±Â2N {2N£BºUT2]
{£Bº-az£¯|a£Bý 2?«+« 4rH¯ac4rK´{©Āü£¯4rK:»JCÖHd#2qA¼
:u2?«A¼µÓ¢-Cd[]C£s[+«8a´2-ÿª 2¢+« ¯s2A¹-A»ám_³ujÖz+°¯Ða´2
a£ :+°Ö4ü+r[£L+«CÖH ¯m_³uj¯Ða´2.Ö´{ C£T
;+°Bº[mA¼±pCd£Bº+°üüa£ #2qA¼3¯ d2¢£Bý ¯+«>BºCdÐ2qA¼-u
{2!q£Bý+«8CdCdsÐ24¹.dL¯s2A¹>4mCdÅÓd 2¢T\qCdCdsÐ2-A»-A»ám_³uj¯Ða´2
3+rµ[+« CdCÐsd »T?«"µÓØCdÐ»a£X+« CdCÐsd »T?«"´ËCdÐ»-u|4ám_³ujÖz+°
CdCdsÐ»T?«"]mA¼ĆÐd »-A» m_³ujÖz+°¯Ða´2
;+° [Õ ¯ ¯s Td ü ] L+« ¯Ă TBý] ¾´?u§Bº+¹ -´{Bº 8T T\H
{2#2A¹ v³Õu2.d-A» ám_³uj¯Ða´ z
- d m±Ā` d ¹ d T uÏ d 32A¼ dü -» ´2.d+¹µü {£az
+°AJ?«¢¯+°jCd ÖN-2A¼ d+¹µÓ2A[¢´ü {2B»Nl°ûBám_³uj¯Ða´»
U {ü¯+°jA»³Í ü-K+°H´ÕC»8aB»¯ Õ¯+°jµÓVa2;+°?« {2#2NA[¢¯+rj+rµÓ2
{2#2N-?«§¯+rj+rµÓ2¢ {2B»Nám_³uja´ z
´2.»2mNdü ü¸ mĆØd +° uÏ£ü+°ü4Cd£az3 uÏ£ü¢-4Cd Ö ;+° .ÖCi d Ø2 {2N
-A» ám_³uj¯Ða´2
{Bý+« ¯Ă {2A¼[CÖüps2N3 ¯Ă´[.»ps2A¼[.»d #2qA¼[CÖüps2N
:uJ?[?«¢CÖü¯+»Ā+«.ÖiCdØ2;+°?« {2Bý {2BH+°A-A»ám_³uj¯Ða´2
m´´2.£[+« ´{#§+° qA¼[ [a´Õ2.£2 P® [a´Õ2.d¢Cd£2 ´{#§+° q+°±paz£ -N
´{?«§#§+°[´Õps2N= L ü¸-u+°[´Õps2N"ám_³uj q̧[ u[+«'m´´2 .d23m_³uj+°2!q
Dÿ2+rA¼-az£Dÿ2u4r+°[´Õ¯s2N:um´´2.d >j+m´´2.d ¯ja`+3AÿaÖ2A»
ám_³uj
m´´2.d Ø ³Ía2m´.d2Bº »42C¹Ā\±pC¹2NQ2C£>L ´ám_³uj mCd2_2Bºa£az
u4r[µÓyü24r {2N-u {2Bº#»ám_³ujl°×¯Ða´ü+°`2
'+°[´Õ2.» 3+rµÓ2´L´va2k 4r {2N-az£+[+¹#¸ ¯s {ü {2Bº?u[+« - +rµÓ2
:ps2N- +rµÓ2:¯s {2Bº#2 ü¸-NµÓØ2u4r+°[´Õps2N'3+rµÓ2C¹¯³Í¯gü¯+°j
m´´2.£ü[?«+- +rµÓ2+°H´Õps2Nm_³uj-u- +rµÓ2+°H¯s» C£´L´vakÖ {2#»
µÓØ2u4r+°[´Õ¯s {2Bº#»ám_³uj¯Ða´2
CÖü¯+¹A¼\NCÖü¯+¹ #2CÖü¯+»£Bº:N;+° mX´{?«Q[» »A¼Ø z»A¼ z
»Cds-2?ua:u2?«mX´{#ü-»+2° ´{BºCd£az±pCd£azQ[+«T as+ra`Ö3Aÿa2
;+°?« {2Bý {2BH-A»ám_³uj¯Ða´2
Āg a£ù2³ÕudmA¼´2Cd.»yA¹bAÿ¼ d2ÿª»C,
¹_A¤ØN[aj+°s2CdCd|a`¹´JdC»,,/m´¯µ¢¸
¢+°2¢>Bº ¯s {ü {£az+°A£?«+« ¹_A¤ØA¼üql×° 2B» uÏ2+°H|4##¸azC»
I-SERVE 26
-´{BºTám_³ujC¹¯ C£az
+°+° a£ :u2?« ám_³uj» ¯CdØ [ A[¢2Bý >[j2]#§ +°[´Õ¯s '
m´´2.£[+«/CdC»s qA¼[E¢±Ā0uØ2¢»[a´Õ2.d¢Cd£
:+° ¯aÙ¢ mMa£ zBº :2.dT2.d »¯Õ m´µÓü» P¸ ¹³ua24r »¯Õ
W ³uL¶2Bý ¯ Aÿ£üa£_?u§Bº:u.»d#2¢/A»tµÓØ»T#2!q Cda á2 4rTd 2
A¼Bÿº´Bº#»
W ³uL¶ :´?«A+r .Ö´Õ T a` m´m+«d¢ aw 2Bº a+rü #o.£yaz CdCdsÐA¼Õ§C¹ '
>4CdĂÕ§q»qA¼ -2#£Bº Ø ³ÍaA¼Õ§C¹'>4Cds¯s2ÿª2¢o ju4r Ø+°sÖ2A¼2#£Bº
CdCdsÐO uÏ¯ 4ü£Bº'wa2BºA¼ü§ T¯§24r-ag2.»¯+¹£H
CdCÐsd A¼ÕC§ ¹>4Cd s ´{?§» qA[¼ -2Z+°L ¯sT\H {2B»NµÓ¡A¼¤ Ö ám _³uj»A[ü+°`
uü
W ³uL¶ ¯aÙ¢.Ö ´µBºÖ4ül°×CÖH ¯ám_³uj z=u {2#2N"Ā Øül°×
CÖH ¯ám_³uj z=u {2#2N"-[3az-+°BºT L2.£Bº
¯Õ§m+° z
:+° Ø ³ÍaA¼Õ§[-2Z+°L2]>4Cds ¯s2ÿª2¢[o ju4r Ø+°sÖ2A¼2!q -u Ø+°s2

+r ?u[+« ;+° m´m+«d {2BHA[» ¯Õ§m+° z-2?ua'¯Õ§m+° [ W ³uL¶
¯aÙ¢T L2.£Bº
Q[ Lk2.» z2A¼+[mÁÿ£2µü WBºa£ zBý+« P®4as.»µBº-T8 2!qÌ
m´Å Ó d +rü2¢ám _³uj ¯±ĀsCjd u4r {2?uBº
-2!q 2¯´Õs¢=u {2?uÖ-u {2?uBº
¯Õ§¯ d2¢ám_³uj ¯Ð±ĀCdju4r {2?uBº3d¯Ð´» m´´2.d2
ØÕ§¯Ð´23 Ø+«s£¯ü ü¸Cdd a {Cd2N
m_³ujÖz+°¯Ðá´Ö'm´´2.d2U {ü2A¼LÖz+°¯ Õ§¯2Āa2 ü¸ ´{?«§2N
-2A¼|+:N-_A¼¤ [= a-+¹a.Ö´Õ£ ja
Cd;+°Bý¯2Āa»'m´´2.£[+«+ra`Ö {2!q:N-¯CØd [¯üÿª24r»CÖH¯Õ {2B»N
¯Ð´2Td2¢-uCÖü¯s» {2N:Cdaü¯2Āa£ül°ûB+°H¯Õ {2Bº#2 ü¸£#[?« ü¸
>[j2] ' m´´2.£[ -¯CdØ [ U {ü m4³Õu2.d ql°×2B {£a ¯Ð´ m´´2.£[+
>m4mCd´2.£[+ Aÿ¼ØC»B:A»
:uÖ+°?«Td ü4as.»µ+° W ³uL¶¯Õ§m+° [:uT L2.£Bº
¯´Õs¯ d2¢:2+r¯Ð´2ÖzA¼ü+r+° z2A¼K¯2Āa£üKK¢»+°H¯Õ±paz
Ka´24r» {2?uaz Ø+°s2+r¢»¯2Āa£üA¼Õ§C¹.d ¯s-´{Bº {Ð¯a£ÐCdjl°×BýT:A»
VX4rm´ÅÓd +rü2¢m_³uj¯a£ÐCdjl°×Bº¯£jmCd ¯Ða´{Bº
¯´Õs¢[µÓyü24r {K¢8A¹;+° .dü2m±Āa2ÿªÖC»A[¢2]¯Ð´2ÖzA¼ü {Cd2N
-u|4 m´ÅÓdA¼µÓ¢ { m_³ujl°× ;+°
'+°`2ff _düA»L2N '+°` 2 -2!q .d´{ -2!q

¯2+°ü2-2!q7³u-2!q 3¢.d
I-SERVE 27
A[ ü¸ 3m_³ujl°×'µÓÐaBº» á ]y2N'µÓÐaBº2!q Ö±ĀNÿ+°Ö.ÖiCdØ2
m+° 24r'
'+°`2ff-» Xs zNL4?«§´BýU C£Ð[±Â2N2N:CdB»mÁÉ¼ U {Bº

:Cd[+« ³Õua`Ø4abāBº-[ á¾´?u§a
:Cd[2]:2mNdNÿA» Cdü´{?u§a¯aØBºÖzA¼¬i£a
Cda£Cd ´2.d ³ÍÿªC£ü´{?u§az
Cda£Cd -³u2+ra2´{?«§2N
Q[C¹±Ā!q+rü2´{?«§2N
3+rµÓ22SµÓ_t z»Aü´{?u§az
Cda£Cd ´2.d ³ÍÿªC£ü´2S+°C£¬i m_³uj2Bü4r8aBÃaz
:u ¯2m4³u24r ¯Õ§m+° [ .Ö´Õ Cda£Cd W ³uL¶ P® Ö+« -Ðd2 .»¯Õ
.d´Õ2.£Bº=u42!q
'>4Cds+«-`4.£yāü+ra`2mCd¯|a` {ü-»Á[-`4.dyā z-[ 2-ag2
.»¯+¹£H:N'£?«Öi uÏ[l°×ü.Ö ´
Hl°ûØüf 2?«N-[l°ûB 2m4³Õu2.£H
-`4.£yāü+« -` {ü+ra`2
-` {ül°×´2.dÿªC£ü+ra`2
£?«+« Cd£jmCdü+ra`2
£?«+« á Cdj3 L2] dµÓ+«s+ra`2
:Q a¯ -2!q 8T C»H2N " á CdjCdCdsÐ» dµÓ+«s AÐa£ m´´2.£[+« ü
+ra` {C¹2N
F>2>4CdĂ´2.d+° mCd»
F>2á£ Ø ³ÕuCd¯ÕgXµÓ+«sa£AØ¨,
F>2CdA» ÿª IX¯AÿªCd2
]£jmCd» > A¼Ø C¹>4Syā¦,,/m´¯µ¢¸
á£ Ø ³ÕuCd ¯ÕgXµÓ+«s -2!qá CdjĀ+rCds4r3 L2] {>4C¯ÕgX+ra+°ÖµÓ+«s-A»
>4Cds+«-¯¬i+ra`2
Q[_?«§ 8TC»üC¹2N" dCü\2.d+2!qm´´2 .d2m_³uj¯Ða´24rT4üCd2N
-[C»üCd2N
a£ ¯Õ§m+° 2C£ Lk2].Ö´Bº2¢/A»tµÓØ2:A»¯Õ§[>24r/2A¼[ /A»tµÓØ2
+rA¼q[¯Õ§+«m+° [ Lk2.d#2AÐa£:Nám_³uj+°2!qDÿ24rqA¼[[a´Õ2.£ü»A»
m´dCd2Ì-£Bº WBº
' TAÿ¼24r ¯Õ§ m+° [ ´vLs .»¯Õ WBº ¯aÙ¢ -¯ü +«#l°× _d#
¾´!q§µBº ¯aÙl°× ¯aÙl°× A¼4Ùa ¯2_2Aÿ¼2 {2A¼2 # ' Td ü 2 :N a+|
.Ö´{ +£2 +rK 3 .Ö´{+¹ #2¢ Td[ +2Cd 3Aÿ¼[++°L2] .Ö´{+£2 :´{Bº 3
Tdü.£u¯2m4³u24rm42AÉ¼2¢ { a¯¢.Ö´{l°×±pA2
I-SERVE 28
¯aÙTdü
a£ m´ÅÓd +rü2¢á CdjCÖHTa´24r {£Bº-2!q ]mA¼´24r£Bº

Cda£Cd3dCÖü¯+#-»T+ra£[±Â2ABºm_³ujU {Bº # 2!q:A»
'U {Bý2.» m_³Íj2BüK´{?u§az:Cda U {ü2A¼a´{?u§a3¯Õ§ m+° 2C£
Kl°×.Ö±Ā
a£ Kl°×wa2Bº¢+rü£az;+°?«K¯Ð´¢+°2wa2BºK um4C¢+°2
J?«¢ K ¯Ð´¢+° 4Cd U {ül°× {Ð =u2?« £Bý¹ ' um4C ¢+° 4Cd U {ül°×
³Õua`Ø4abāBº -u2?«£Bº
¾Á¼t 2#2S][´{a Ðü_düA»L#¸4r³Õua`Ø4abāBý2S+¹?u+¹#¸U {ü
_d#+« ]y= L+« £a»»a-2#£a
[´{a Ð 2?«'ÿu »m+° 24r4?«§´Bý£BºTBý4r;+° U {Bº {Cd£Bº
-2A¼|+U {Bº ¹ dzBº-[¾Á¼tü[µÓyd2.»µa
»»|aU {Bºk»ÿu 2:2+r zNL£Bý+« ;+°µÓVa28aBºC¹2N
:CdBº .dBH-+¹4r»+°Å¡Ó ®8aBºC£azT£H-+¹4r».Ö {ü8aBºC£az
'U {¢¸+2Cd 2N¯2Āa_ü2.»Cd-Nÿ+ra´{aü {C£a
a£ 'a+°ÖT a` ü¸ {Ð-ag2.»¯+¹ ü¯Õ z0uØ2µq 2!q
³Õua`Ø4abāBº ¹ dzB»-azC»-CdU {ü¯ Õ§ ¹ dzBº
K um4mCd´2.d 2C£-Cd[¯2+°ü2 mCd»
-2A¼.»Cd '>4Cd s q[NQ[+«´{#§+| qA¼
'TAÿ¼24r W ³uL¶ P® a¹ĀL a+°m´m+«d ¢>4Cds+« /CdC»s qA[¼ C»yq ¯L+«
a£ zBº +2.Ö2 3¢]2] ' ¯Õ§ m´m+«d JA¼ ;+° m´µÓ »µBº ' m´µÓ C¹» ¯aÙ
m±Āa2ÿªÖ2N
>4U ³Õua`Ø4abāü z4Ùa¯2+°ü¯Ða´{q

a£ zBº ³uV¶ 3N U {Bº» ³Õua`Ø4abāBº .£u ¾Á¼t ¯Ða´2 +°ü£Bº[ Ja Lk2.£a
-2!q3d-´L]yāBº´2.dÿªC£ü+°2!q z2A»3d>[j2.£Bº+°+°3d´LTX+«
+üCdü»d ?u[+« Jq¸A¼+rK ØÕ§U {B¹"JBº´2.dÿªC£üCda£Cd >[j2]£BºJBý+«
+üCdüÖd Ø .dyJBº´L]yāBº:u³Õua`Ø4abāBý+« ØÕ§UT+m_³Íj2BºÖ ÿqA¼2 {2Bº4r
¯Ð´¢+r[+« ØÕ§U {Bº =?u¸2?«£B¹ um4C ¢+r[+« ³Õua`Ø4abāBº -u2?«£Bº[ Ja
.Ö_C£|aT?«"U ³Õua`Ø4abāül°×±pH+° =ul°×A¼aCd2N"
WBº a£ ´LµÓ¡A¼¤ .ÖCi dØ ¯s {¢ ;+° ¯2+°ü2 ;+° '+°` 2 8aBý -N 4?«§´Bº4r
³Õua`Ø4a bāBº >[j2.£Bº-[.Ö´{ +£2-2!q³Õua`Ø4a bāBº ¯2+°ü2 ü¸>[j2]£Bº£Bý¢2]
[´{a Ðüu4r¯2+°uüq]4?«§´Bý-³u2+raa´2±Â2N ØÕ§U {ü4r8aBºCd£a
I-SERVE 29
-[4B.Ö´{+£2-2!q JÅÓ®¯2+°ü2 ü¸ >[j2]£|a+r4r³Õua`Ø4abāBº¯2+°ü
¯Ða´{B» ØÕ§ UJ¯2+°ü¯Ða´{B»JÅÓ®¯2+°uü ü¸8aB»>4Cd s ¯2+°ü¯Ða´»
a£ -[?«+ ü2¯2+°ü»-2A¼L+ ü2¯2+°ü»3¯2+°ü24?«§4r {2!q
¯güÁa¤2Cdda {Cd2N-NĀ Ø24r {2!q ¯+°j ¯s {Cdd a {Cd2N-2C» C»B
-2Cdl×° T2]8JqA¼
+°+°>4CdsU {Bº³Õua`Ø4abāBº' z4Ùa¯2+°ü¯Ða´{q8JC»BqA¼
+°+°JL¢;+°Bº´L]yāBºK a+°Bº-´L]yāBºK=uTBºQĀs {"
:2A+° » .Ö ´#´{Bº 2#¢¸2] a Ðü q]#¸4r ³Õua`Ø4a bāBý ¢2] U {ü
_düA»aCd£a[ .Ö±Ā Q[[_?«§ U {ü»£ÅÓ¡® ;+° .¹#2S _düA»L :2++°.¹#+«
ÖÅÓ¡Cd£a[ {Ð-ag2.»¯l°×£ +2?u-N±Âa±Ā#-uÖÅ}®2A¼l°×»|a.¹#qA¼
U {ü2A¼al°ûBµÓ¡A¼¤.ÖiCdØ2Öz+°¯2+°ü Cdsü¢/A¼az2] P®-+°B»üaz¯s £a
+°+°a£ U {Bý+³Õua`Ø4abāBý+8TAÿ¼ÖÿqA¼ qA¼/2Bº?u[+« Jq̧A¼
a£ zBº4aA»£;´{+£ ØÕ§UT+¯ Õ§UT+ C»BqA¼-azC» ØÕ§U {ül°×ÿ¢|4.dyā
+°[´Õps2N Q[_?«§ ¯ Õ§UT l°ûB ÿ¢4| .dyā 4ü£B» -[ .Ö±ĀH Q[+« ;´{+2?ua£" J
¯ Õ§U {Bº» ³Õua`Ø4abāBº-2CdµÓ+«s¯2´Bº¯CdØ+r zBº¯CdØ¯2+°üBº:u2?«4ùü
3dl°×.£u {£d[»Aü¢ {2N L£BºU {Bº;+°!q -azC»Ā ØU {Bý+«
l°ûB'¯CØd +r Nü+°ùüK¯L±pC£d[Ja£NĀsa£"
WBºa£ -u2?«£Aü» z.Öd Ø2.Ö´Õ2N¯L4rÙ»ÐTqA¼ P®.Ö_C£
Tm_³ujÖzA¼#;+°a+°Ö¯2+°ü2.»¯ÕA[ ü¸¯CdØ+r N4`TW§BÖi³Õua`Ø4abāBý4r
8aBÃBº 3 Cda£Cd 3 m_³uj» ³Õua`Ø4abāBý AÐa£ ØÕ§U {Bý4r +r£ü[ ¯2+°H2.£Bº
¯ Õ§U {Bº+r£ül°×´{Bº {¯2+°ü2»a ØÕ§U {Bº+r£ül°×´&Bº {¯2+°ü2
»a¯2+°uü»a»a4r {2!q´ËHC£ü;|+a+°24r {2?ud"-¯2ÿª 2-2A¼|+¯ Õ§UT
34ùüC¹´{?u§Bº ØÕ§UT'4ùüC¹´{?u§Bº-2A¼.»Cd ;+°B+ý « ÿ¢4| .dyā {2!q a+°B+ý «
l°ûB-A» {2BýIa£ü[[d 2qA¼-u|4;+°Bý+« ³ÍµÓ+«s {2!qwa2Bº £Bý+« l°ûB-u|4
{2Bü[[d 2qA¼
a£ ¯ ÕU§ {Bý´ü¯2+°ü2 mCd2.»Cd » Öa a» C£az ØÕU§ {ü´üĀAÿ¼ £ü.»Cd
m´dCd2.»Cd Öa»aC£az=2A¼+°2!q£L£L¯2+°uü-u {£az
a£ zBº+2A¼a ³Íÿu {ü8m´dCd ql°×2B» ´ü.»¯Õ .d´Õ¯s£|a"
WBº -+°Bº ¯ Õ§U {Bý ¯2+°ü» ´[ .»¯2Õ A¼[ m4³Õu2.£H
' ³uL¶zÖ +° ¯2+°ü2

¯ÕN¤2.d4r+°ff-[¯ Õ§U {Bº¯2+°H ¯s-u>a4Cd2Na£ [ u[+« ØÕ§U ¯ Õ§U {ül°×
ÿqA¼2 qA¼[ »2!q ¯2+°üÿqA¼2 {2A¼[ {Ð [a´Õ2.£ü+2#£ { ¯2+°üÿqA¼2 {2N
+rK:N£L¢ ¯sÿqA[+°H2.dqA¼:N-ag2+r£ü2!qKl°×U {Bº2!q8T?¢m±Ā` 2!q
8T?¢:2mNd 2!q 8T?¢CÖHdH.Ö´{C£T
a£ .ÖiCdØ2¢-³u2+ra2.»LC»-´{B.ÖiCdØ2U {Bº {Cd2NJBº+°as
.ÖiCdØ2¢¯2A¼2+°A¼H+°8aBýC»-´{BºNm±Ā` {Cd2N:Nm+«d
+°asÖz+°Aÿ¼aj»m+«dAÿ¼a£j[+Aÿ¼Lj+C»B {2BºA¼-2A¼.»CdU {Bý+m±Āù[+C»BqA¼
I-SERVE 30
U C£Ð[±Â2N.ÖiCd£Ø[+«/±ĀNÿ ¯Ă
' ¯Ă3d4¹Åuü¢ {´{Bº3d:2mNd24r´Õü _BºCd {2#2N
a£ /±ĀNÿÿqA[_?«§¾í£?«¢4`ÿqA¼28aBºCd2N-2C»4rK ¯sÿqA¼2qA¼q[
ÿqA¼2/#§ +°[´Õps2N
´ü¸£2Cda q0´Ë¯[»µÓÁCdCd,,/m´¯µ¢¸
;+°]4a?ul°×[I¯+[A[¢L¸2.d-NÖzCds23|++rKA[Ö+rü {'Öü
.d´Õ2]:A»T?«-2!q'Öü-2?ua4rK3l°×-a-u-2Cd mCd2.»Cd » 'Ö»a
3l°×»a-[.Ö ´2A¼l°×Jq̧A¼m_³uj3w+iC»m´´2.d2'Ö:T»a4r+°[´ÕĀsaz4rK»a
+rA¼
'Tdü£A¼AÐa£+°2!q +°AÉ¼ AÐa£u4rCÖüĀsaz+°+°E¢±Ā0uØ z-»
.d+° [+°AÉ¼.Ö´{C£ um4Cds4rT
E¢±Ā0uØ z
:N¯aÙü±Ā#Ā\¾Á¼t +°AÉ¼Q[+« E¢±Ā0uØ [ 2Bº±p±Ā0uØ [wa2Bº
á¸:2A¼¢.£uÂ4¾¯i+°TC£ dÖ akü£az 2]´#§azCdCdsÐ.dayü£az
2Td mÁÿ24r¯2m4³u 24r'+°AÉ¼.Ö´{+2A2
Á¼jBº» 4á£$;+°Bº {2B»£Bº-Cd[ÿuaØ áEü£LA¼taaI jAÉ¼u¸4r
.£u+rü2¯<24r» {£a
+2.Ö2 d¯Ă ÅÓ¡®Cd {2Bº4rEül°×;+°+Cds]2Cd´#§l°×2N
£ÿªa£s»=2C¹
-¹ØØ24r {£2m+° 24r» z z¯H£ÅÓ®Ö±pC»8T¯<2"A[+«T2]£ÿªas a`« ¯s
»?Ö u¸Cd#§+¹£H"ff-[
³Ía£`« EüA»µÓ2¢[4´4´mu³uj`ü2A¼LK´ÕH]¯ »µÓá]
{ül°×
a`2ql°×2B {2B»/±Ād2.Ö´2Bý"ff-[-Bý\2N
£ÅÓ¡®3Ö.»¯Õ¯C£a£ül°×.£uÖz³u #´BºÃ´?«+ -¯üTd2 mCd2l°×2Bº
´4 ü4?«§#¸ C»Hy.Ö±Āa
³Ía£`´{?«§£Bº\#§+° CdÁ¼8Cd´¯ĂüA[3´q {ff

-£a
-NT[Eü+Cds3¢.düÖzA¼ü¾´?«§2N3Ö:u3¢]2.dĀ\2N

£ÿªas+°2!q z2A¼a »» a`« ¯s£|+ A¼¦< {2BºA¼ ;+° »ÅÓ £ÿaª s £+°2!q
z2A¼4r a`« ¯s 3 a`«2] U {Bº £ :2?«2] _d#l°× ±pl°ûBºA¼ 3 U {Bº £
:2?¢¸»Xa4Cd {2!q»TA¼ta ;+°L+°a.d¯+2# {2?u2:u£ a`2A+r
>L\C»£+¹L+°IaCd2N:u2?«µÓ+«s[£:§AÖi Ö¯a¯ÐIA»T mCd»: Ð4üA¼+°+°
:£ÐH§2.»´Ë¢a[d üC¹3A»T[3a£NÿĀs£ÿªasl°×CÖH ¯s'm C£ü.Öd ØKdBº
+°+°a³u ¯Ø24r»3d|+ 2+¹¯2'm C£ü.»Āsff
I-SERVE 31
EuA»T:u 3¢]2]:+° [d üm±Āa2Dÿ2]2N /´£ĀüA£ü AÿØ£ü
¾´L\±paz£az:ua¹$ü4Bý.»¯L+«¯a¯ÐIA»TmĆØd +°Ö a2+¹a+¹ N
Eü:u+¹al°×2N

- j £ ÿªas a`«2]£+° 3 U {Bº £ -2Cd¦´{a2 A?« _d#l°× ±pl°ûBºA¼ '
Td2¢»+¹L´{Bºu¸ {Ð ]yA¼acT¯s {2BHff
uÏ¯Ða´Õ`« -az¯a¯ÐIA»T8J ´S¾´#§l°×2BCdAÉ¯s -»¯Õ dÖ±paz2N
³Ía£`« 32A¼2C¹±Â2\±paz2N
+2Cd +rü2 4Bý]2N ;+° a¹$ 3 Á¼ja£$ a`«2.d» a`«2.£Bº EuA»T
TüTüuBý±paz2N3Öl°×¯a¯ÐIA»T[m±ĀLg2.£ü[l°ûBC¹.dqA¼+rK+°aù dza£¬i
¯a¯ÐIA»» uH´Bý3+rµÓ£`«a´2¢:u.Ö´Õ2N
EuA»JKÿªasµÓVa£[´vüa£W¢A]
{2.d´vü£Bý±pC£az4rK3µÓVa2£Bý±pA¼-CdBº P®Kl°×ÿªas {C£Bº3U {BºK
-2Cd¦´{a2TBý]±pBºff
'3+rµÓ£`«´ül°×üEuA»T+« mCd» +rA¼-+°Bº {2B» 2mCdül°û_2Aÿ¼ {ül°û
-2A¼L+T[´Õ2.£azÁj¼ a£$µÓVa£[´vü¢¾´?u§a 82>a4Cd2A¹-[-2A¼a =A¼a.d¯s
l°ûay£am+° 24r-2A¼L+ [mA¼ü´?u§az
EuA»T+« mCd2[mA¼´#+§ ° ¯a¯ÐIAÿØ2¢´Bý±paz2N+2Cd ¯´dØ+° 3AÿØ2¢
¯a¯ÐIA»T[ a j[ ´ÕH]2N a2 m´+ra2 ¯a¯ ÐIA»T Ö2#» ]y2N ¯s» ¯a¯ÐIA»T
=2A¼+° j8Bº¯s£ {"'¯2Āamÿu2CdüK=2Bº TKÅ}®+°A:2A¼¢8B»yA» z2N"ff

-2N
Eül°×'»A2Cd28J´#§qA¼3Öÿ¢a 2#
- j:´{Bº£ÿªas=+°Bº {£Bº"
=u {£Bº"8T.»¯s£Bº"»+°Xs»m_Cd+°q3dA¼4Ùal°×I¯l°×±pff-2N
Bº3+rµü
¯a¯ÐIA»T8J.dH2]±pqA¼3Ö42Fÿa24r:u.Ö´Ā\2N

a££ Bºa+rü3+rµü£az;+°?«]C£s+rµÓ zwa2Bº]A+rµÓ z Bº

ü3+rµÓ z:A»¢+r+rµÓ z¢+r+rµÓ» µÓØa´Ö N-2!q0uP4r {2B»N]C£s+rµÓ2
A[+°2!qµÓØCdaÖN]A+rµÓ2A[+°2!q4B-Nÿ+°24rµÓØCdaÖNKÿªas:´{Bº'
]A+rµÓ2¢/£Bºff
:+°Bº ¯a¯ÐIA»T .Ö´Õ #ül°× +Nt4r T a` .Ö´{+¹£H 3Ö Bº a+rü
3+rµü£dN3+rµÓ 2!q8T?«"Áa£gü {2Bº?u[+«- +rµÓ2:.»yN3+rµÓ23ü+°`2
l°×¢+°2¢+°[´Õ2.»'¢+r+rµ[+«u4r´BºCd2N
'3+rµÓ2=+°Bº {2N"ÖzCds2>4Cds2C£UTÖz+° ¯Ă¢» {2A¼[:´?«+« .£u
Āa¸ [a´`.»¯Õ .Ö±Āa-2!q '3+rµÓ24B ]Cds2¢» {2N-2!q ]Cd2s '
3+rµÓ2 {2Bº?u+«- +rµÓ2:ps2N-2A¼.»CdÁa£gü {2Bº?u[+«- +rµÓ2:.»yN3+rµÓ2
-» [aÐ.d2m´+ra2 ]Cds2l°ûB;+° 3+rµÓ»- {Cd2N-2A¼.»Cd ]C£s[]C£s+rµÓ z
-2?ua
I-SERVE 32
:´{Bº aw 2B+rµü C»uaz ¢+r+rµÓ z ]C£s+rµÓ z J?«¢ ¢+r+rµÓ2 ÖR®
]C£s+rµÓ2¢ {2#2N+°+°¢+r+rµÓ2+°2!q]C£s+rµÓ2-Nÿ+°24r¯+°j [-Nÿ+2° 4rµÓØ [
.Ö±ĀH
]Cds2=+°Bº {2N"-NµÓ¡A¼¤.ÖiCdØ2¢» {2N+°+°µÓ¡A¼¤.ÖiCdØ2]Cds »Áag2
{2Bº?u[+«- +rµÓ2:ps2N+r_?«§ [aÐ.d2m´+ra2.ÖCi dØ2l°ûB;+°3+rµÓ» - {Cd2N
A[]A+rµÓ2-2?ua:N]C£s+rµ[Aÿ¼Lps2N+°+°A[+°2!ql°ûB-Nÿ+° ¯+°j -Nÿ+°
µÓØ - {Cd2N
'T a` ¯Ă¢¾´#§+» ¯a¯ÐIA»TKÿªas ]A+rµÓ2¢ {£Bº-[.Ö´Õ2N
¯a¯ÐIA»T P®Cd¢Aÿ¼:u+Ā\ps2N

Eu£ÿªas=+°Bº£Bº"8T.»¯s£Bº"-[.£u-Bý4r {-[?«+;+°!q¯ Aÿ2

]A+rµÓ2 -[ K ÿªas ]A+rµÓ2¢ {£Bº ]A+rµÓ24r {£Bº 3 ]A+rµ» 8+rm424r
ÿu .ÖazØ -N Kl°× +°[´Õ¯ s2N {Ð A2?¢¸+« ÖR® A[ -ÿªT2.d 4ü4C£ { Eu
]A+rµÓ 2!q 8T#[-Bº4C£»Ö T
]A+rµÓ[aÐ.d2
A»µA»tµ2Cda m±Ā±½s¯2TA¹ Aÿ¼Ø» dC,

[» `]A+rµÓ2CdNÐN¤ a Lk[,,/m´¯µ¢¸
EuQ[+« +2Cd T a`.Ö´{+¹£H:N»A2Cd TA¼Ø¢mÁÿÖµ¢¸+rü¢;+°?«

Q[¢]A+rµ[T¯2§ 4r[aÐ]¯s £a
¯2TC -2!q ]Cds Xs -2!q ¯Ă 3¢.d ¯Ă¢ ÖzA¼# l°×2Bº 4L2] ;+°
3¢.d ]y2A¼+2A2:2Cd¢.Ö#§4L2] a¹3¢.d ]y2A¼l°×2A2]Cds Xsl°×2Bº
2].Ö#§ A¼4Ùal°×±p ?u[+« =2Cd ¯ d2+r£H";+°[T2.£ü:+°Bº [T2-2!q
.£u -ü ¯ d [ ÿu 2 :u -CdØ2Cd -ü¯ d2¢ ]Cds Xs l°×2Bº A¼4Ùa2S .Ö#§
A¼4Ùa+« ±p»#´{Bº Aÿ¼Ø¢8 z2N"3¢.d+ 3¢.d+ Aÿ¼Ø¢ ü3+rµÓ2 {2A¼[
.Ö´B[+«Jq̧A¼=2A¼+°2!q ¯Ă Aÿ¼Ø¢ ü3+rµÓ2 {2B»2A¼l°×Jq̧A¼+°A+°+°
l°×2Bº-»3¢.d+.Ö#§-»3¢.d+ AÿØ¼ ¢8N {2#2A¹-A»]A+rµÓ2
;+°Bý+« z2A¼A¼¦<2 ]y2N-2Cd¢» ¯2C¹2 ]y2N'A¼¦0u[+¯2C¹©Ā[+
Aÿ¼Ø¢A¼¦< ¯2C¹ wa2Bº+r[N8A¹;+°?« {2Bý {2BH+°A-A»]A+rµÓ2

Q» a¹a+°24rl°ûB.Ö´ .dy;+°Bº»¯T+rü2¢a£mX´v#BuJA¼´Bº+£Bº

-aga£mXÖül°× ]y+°ÅÓ¡®CÖL.»¯L+«3+rµÓ2¢.d2A¼ +°[´Õ2.£Bº+°ÅÓ¡®CÖa]Cda£Cd
.d2A¼ .dBº?u[+« =2Cd ¯´{´?«§2N";+°+°`2´?«§2N'+°`+rü2¢ám_³ujÖz+°
´L¯ÕgX 8T?«" -N :# K ³uA¼d2¢ ]Cds Xs 3+ra2¢ {2N -# 3+rµÓ2¢ .d2mA¼Bý
3+ra2¢4B-A» {2N L.d2mA¼[+K]C£s[+ Aÿ¼Ø¢3+°`2¢ám_³ujÖz+°¯ÕgX
8T?«"-+°Bºm_³uj[a£+ra24r {2N3[a£+ram_³uj¯Ða´2 ´|a]A+rµÓ2
I-SERVE 33

Eu:u2?«]A+rµ[ {Ð-2A¼+¹£ül°×2!qA[+«;+°!q/±Ād2 {2NK¢

4ü¯2+°uüKCü\2.d-2!q]Cds CdsüKCü\2.d-´{BºK´L¯ÕgX8T?«"K¢l°×2Bº
]Cds IsqA¼.Ö#§]Cds IsqA¼:+°T\H2A»T?«"]A+rµÓ2;+°!q-A»ÖiÐ±pC£ {

Eu' #» a¹a+°24r.Ö´ .dyKl°×]A+rµÓ2¢¯¯ÕgaÖ¯ÕgXüDÿ2.£ü2!q

'>4CdsoXs4rql°×2B±p£H>4Cds2!q8T?«"K¯2+°uq>4CdsK¯2+°uüK£¯ü ü¸
Āsaz£¯ü-TA¼Ø ü¸ Āsaz+°+°K¢[-TA¼ØCü\2.d+2!qKl°×>4Cd s -»N
´vLs4rql°×2B±pCd2NA[+¹¯2+°Õ.ÖazØ

Eu]A+rµÓ2¢+« ÖÅu®ü2!q :A+°!q aÙ2»|a aÙ2q» qA¼' aÙ2-2Cd

C»H+°+rA¼+rK am´ÿu 2 ü¸Kl°×¯üÿª24rüDÿ¯s2Nm´d X2.dff
]A+rµÓ´m ´2.dA¼ac z
:u.Ö´Õ¯a¯ÐIA»T-2Cda£gÖ±paz2NEuA»T+«¯ Nÿ+Ā\2N+°ùü¢»-N
[LÐ+°ü¯ Nÿ4r L±paz2N+°ùü¢3Öl°×Cd¯güA»³u 2JA¼ {
»ff-» ÿu 2
-Dÿ 2=\L±paz2N3Ö+ jJN2]=\L´+« u4r]A+rµÓ2¢+«.»L2N
3]A+rµÓ2¢3Öl°×Cdÿªas+°[´Õ2.£Bº
-N Cd azq¸ -N Cd a£>¯ÿq Cd ¯Õ2³Í¯» A[¢ Á¼ja£$ l°ûay[ {£Bº
.d#§C£ 2mCdüĀ 2Cdü´L.£al°×ü±½aü-2C£ {£a
Eü3¯ªÿ ¢+«m´W» 2]2N¯2ªÿ C£XL\2N3Öl°×£ÅÓ®2C£+°[´Õ¯ s£a+rK£Åh® a
Cd4as´BºCd uBº3Öl°×+°[´Õ2.dqA¼= L´ü£ÅÓ¡®.»¯+2# {£a
.d#§C£ {´L£a 2C£Cd´L£a»Cd±½aq8JC»BqA¼+rK]mCd2'
Áj¼ a£$;+°Bº mCd28ÅÓ®´Õü¸ £Bý4r+°[´Õ¯ s £Bº-az£¯a| a£>Øµ¯2.»¯±Õ Ā|a¯s £Bº
3¯2ªÿ C£+°üdXa4CdEül°×+Cds ¯2A»³u 2_düA»L2N
JÅh® aCd4a´s # B§ 2º
qA¼-¯üJÅÓ®l°×Cd+°[´Õ2.dBº2qA¼8ÅÓ®Cdÿªas a`«2] P®8ÅÓ®£Bý4r
´{?«§ #§£Bº L'´L£a 2C£= a"+2´ z2]JÅÓ®2C£4B a`«2.£a£" a`«2]
P®:u´{?u§a£"ff:Q3Ö¯2A»³u2
¯ Nÿ¢ {Eül°×¯2Āa_ü2 ü¸'3¢.d .»y¯L+«¯a¯ÐIA»T-m4³u 2C¹BÖi
¯ Nÿ ÿª242>L\2NÖül°× .»y¯L+« .d#§C£[mA¼±pCd´L£a2+°[´Õ2]2N´vü¢¸
{ÿªasµÓ 2+°[´Õ2]2N:ü¸£+«E+°[´Õ2]2N
Eü ¯Ă .£u 42A¼a4¹ÅÓÖ ±paz2N
:A»T?«" » [mA¼±pqA¼ +°+° £l°× +°ü

a£qA¼:2A+°-u+°[´Õ2]2N:´{Bº:u+°[´Õps2N8N[>2"'£´L£a2[>24r
_X+« {2A"q+° a`«2] a¹.¹#>[j2]2A"ffEuA»T:u3¢]2]=#C»üy+¹q+°
{#§2Bý;+° +Cds[µÓyd2.»¯l°×2N
EuA»TCdmÁÿ´L.£L+°ü[mA¼q´Õ
Ö2#» Cd+°`»a£>¯ÿª¯ »µÓá.d2Bý

2mCdEĀ 2CdE´L£a£[;+°ĀL».dBHff-[³l°×2 uV.»¯Õ2N
´L.£L+°ü ' 3>Ïl°× 3µÓyaØ±pda -az£:´{Bº ¯a£ÐNÿ+rL`«4r { a£`«4rL
I-SERVE 34
3>Ï= a+rA¼4üa"+Nt´ËBýd ¢¸»-2A¼aa£>¯ÿª¢¯ »µÓÖa£`«4ra8T.Ö´{C£a¹
-[=A¼a.dBºĀ4ra
a£`« ]y2N¾Á¼¯t 2Õ ³u¯2´+° ]¯Õ2³Í¯2»az2.d+[l°ûay2N-2A¼VC»L±Āa
.dps2N 8A¹ 3¢]ps2N ¯ÿª¢ l°ûay ¾Á¼tül°× a£`«4ra : Ð¢» ¯2A»µÓ2 8Q qA¼[
-a2g Ö2N 3TBº|+A¹ ¯Ă T+°üÖ2A¼[ -2A¼|+ :u m´ Lsps2A¼[ £ÅÓ¡® 7³Õu2.d+[
uH´BÃa
:2Cd¢EuA»T {#¸2Bý¯ÿª.£H2]-2Cd¦´{a2¢+«ÖR®±paz2N
-+°Bº3ÖCdÿaª s µÓ 2´+° l°ûay[:u3¢]2.dĀ\2N
:2A+°¯a¯ÐIA»T
-m4³u2 ü¸]A+rµÓ2¢+«ÖÅu®3¯ Nÿ¢]A+rµÓ2¢JÅ}®+°[´Õ2.£a¯ Nÿ NH
_d?«+« ¯s'Āg2¢JÅ}®+°[´Õ¯s£a-A» :ü¸3» 7ÅÓ¡®-A» ü:+°B
-+°B ;+°!q -A¼t2¢ o ju¸4r {£a -azC» J?«¢ 8N D2_2" 8N m´XD2_2" 8N
¯CØd m´´2.d2"8Nmÿu2Xm´´2.d2"8J-ag2+r #2qA¼¯|a3¯a¯ÐIA»T»-Bº4C£ff
8N[>2"
Eü:u-¢]2]¯a¯ Ð IA»T[a j[m±ĀLg2]2N+Nt+°ù¢¸»¯a¯ÐIA»T ]y2N
+rK' #Á»ÅÓ®´Õü¸4r ]y2N-az£EuA»TÖ2#»4as´?«§3Öl°× ¯L2]:u
-Bý\2N

- j£l°×+Cds ¯2A»³Íü+°ü4Cd£az»Td2C¹-Bº4Cd£A¼d .»¯Õ

£¯2A»³ÍüIayK-m4³u_ü2 ü¸ »]A+rµ[A¼Lc2.£-N3+rµÓ 2Cd ¾Á¼tN4r
-A¼2t ¬ ¯Ð.dy2ā 4r {2N Nl°×ü +rü2 ¢+rü [dX -K 3 ]A+rµÓ2¢ - +rµ[
±Â2Aaz -azC» - K ´XD2uü u4r {£az ¢ú _d?u l°ûB 3 m´XD2_2
{#§ +°[´Õps2N'wa2Bºo j¢¸ 8N-¯üo j"8Nm´X´ËH2]o j"CdE¸C»Hy
.Ö´{ff
.day-ag 2Cd24r {2Bü2!q 2/´Ö\2.» Áü¯§24r[aÐ]2.d+¹£H
.£u #l°× ¯2A»³Íü [aÐ.d£ü¢ ¯§Cd q+°±p #2 q̧ Āsaz -2A¼|+ ¯a¯ÐIA»T ;+°
=A¼am´µÓ»¯Õ2N
Eu¯CØd m´´2.d2-¯CØd m´´2.d2-2#£ {+°A:+°Bº¯CØd 2!q

8T?«"-¯CdØ 2!q8T?«ff"-[
Eü3¢]2].Ö´Õ2N
- j:´{Bº [A¼ta2:+°Bº {£2+°A .d#§C£'

Áa£gü£az+°A:A¼2C£¯CdØm´´2.d2»[2A+°¯ Nÿ¢£ÿªas {m´´2.£[.dµ
+°A-A¼2C£+°mX 2-¯CdØ2=2A¼+°2?u£"-+°Bº3 ¯s {ü {2Bº?u[+«Cd\A»µÓ+ruA¼ü
q {Q»[aÐ.d24r.Ö´ 2?u£"-l°ûüÖA»µÓ+rüm+«dA¼ü ü¸ ;+° Áag2>[j ¯s
-´{Bº3Áag2¯CdØ2A»µ+ruA¼ü-l°ûü24rq[.¹#>[j2]Áag2-¯CdØ2ff
¯a¯ÐIA»TEuu4r.Ö±Ā {:+°T.£L2.d
{Ð]A+rµÓ2¢Kÿaª s {m´´2 .£[.dµ {3m´´2.£[+« +ra`2 {2AqA"
qA¼2!q +ra`2 ql°×2B +raØ2 ´{?«§2A¼[ ;´{+¹£HĂ ¯s2N -N l°×A¼aA¼ +°A +°+° 3
I-SERVE 35
m´´2.£[+«+ra`2 {2N-£H {2!q-N¯CdØ+ra` "-¯CdØ+ra` "-N-¯CdØ+ra`»
-+[.dAt23-¯CdØ+ra`28Ö {2BH" A¼4Ùa {Twa2B» m´´2.£ü]A+rµÓ
m´´2.d z ' zü m´´2.d z ' wa2Bº +rl°×2B a¹ m´´2.d2 8AÖi£ {2Bý -N
]A+rµÓ m´´2.£[+« +ra`24r {2Q -l°×2A " -u2?« B¹ m´´2.d2 = a +°Q
TQ+rA¼-N 7³u+¹¯2+°H2.d+m´´2.d»-[.Ö±ĀHA[+ra`24r.d´Õ ¯s
= a zjC£a"+°+°-Nl°×A¼aA¼+r_?«§' züm´´2.d» ]A+rµÓm´´2.£[+«+ra`2
-[.Ö±ĀH]A+rµÓm´´2.£[+«+ra`2¯CØd -¯CdØ "-[ 2T.£L¯s£23+ra`2
mCd2' züm´´2.d»-[C»H2N:´{BºN¯CdØ -¯CdØ -[C»uH"
züm´´2 .d2+ra`2]A+rµÓ m´´2 .d2+raØ2+raù +raØ ;|+ uXÖi
{2?uaz4rK»|a»|a uXT+r ?u[+« Jq̧A¼-2!q+ra`2-¯CdØÖC» A2?¢¸2]¯CdØ+raØ2
´{#§A¼-u|4+ra`2¯CdØÖC»A2?¢¸2]´{!q§+raØ2-¯CdØ2+r ?u[+«Jq̧A¼
wa2Bº ¯s {ü2Bý£?«¢¸;+°?«¯CØd a+°?«-¯CdØ -»Ø##¸azC»£?« Aÿ¼Ø
+raØ+ra`¯2_2Aÿ¼2l°×A¼aA¼»ÐÖ züm´´2.d2¯CdØ K]A+rµÓm´´2.d2-¯CdØ K
.Ö´{Cd'wa2?«+ +raØ+ra`ÿu£[+°ü±Āü[.d¯s£ {:AÖul°×A¼aCd2N"
3wa2?«++raØ+ra`ÿu£[ 2+rA¼q2+°+°-azC»wa2Bº¯CØd m´´2.£q+r£H
q+°±pC»wa2Bº-¯CØd q+r£H-2C»4rK;+°?«¯CØd 2 a+°?« -¯CdØ2-#2l°×A¼aA¼ff
:u-[¯a¯ÐIA»T+2.Ö23\2N
]´Õü¸4r+°[´Õ¯s¯a¯ÐXA»T:[ÖH+°ü4r ?u¸B»¯L+«EuA»T-µÓyaØ±paz2N
+rK+°24ra´BºqA¼3Ö+2.Ö23¢]2]:u-Bý\2N
Eü¯a¯ÐI C£+raØ +ra` ;|+a+°24r {2Bü» #l°×A¼aA¼ ?«§ zA¼t¢2S
l°×2Bº ´{BºC¹2N ?«§ zA¼tl°×K?«[Ö ¯µÓ+«sqA¼l°×2Bºl×° 3µÓ+«s {2N-2!q+ra`2Öz+°
µÓ+«s »a+raØ2Öz+°µÓ+«s »a:N¢+°2¢+°[´Õps2N+°A-u|4+ra`2Öz+°¯Cds »a
+raØ2Öz+°¯Cds»a-[=2A¼l°×-+¹l°ûBºA¼"
¯a¯ÐIA»TEu ?«§ zA¼tµÓ+«s»al°×2BºµÓ+«s»a-N[>»+rK;|+ ?«§ zA¼t 2Swa2Bº
l°×2Bºü´{BýC»3l°×2BºüµÓl°×sü»a»a+r {-2!q;|+/±ĀA[TCds+raùü2STDÿÿ
+ra£Øü>[j2]#¸azC»3+ra£ØüK;|+ uXT4r {2BýIaC£az:+° m´´2.£ü4L2]
3¢]At2 :2A+° {Ð .»¯Õ £A¼ m´+ra2 ' zü m´´2 .d2 ]A+rµÓ m´´2 .£[+«
+ra` [ C»H2N -N [>ÖC» :+°Bý ÿªT¢2S -+°Bý ÿªT 8aBH :+°Bý ÿªT +rĀs
-+°Býÿª T4r L=\L±pC»:+°B»2 {2#2N"3¯[»µ2Ó ĀAÿ¼Ø "ĀAÿØ¼ 2+r+°±pC»]A+rµÓ2¢
ÿªT=u´{BºCd2N"´{?«§2N4r"A[+«+ra`2 27³Õu2.d+¹£H3m´´2.d2 #-u
{2.d'm´´2.d '´2.dÿªC£ü- K-TA¼Ø¢2.»´{?u§az-2A¼¢¯2A»³u2qA¼
+°A
:+°3m´´2 .£[+«+ra`»T?¢ l°×CÖHd#2qA¼ 'm´´2.£[+A[+¯ uIdCdÐ2
+°[´Õps2N+°+°3m´´2.d2l°ûB'm´´2.d2Öz+°+ra`2¢2.»´{?«§2A¼[.Ö´+°CdÁ¼
-2!q]A+rµÓm´´2.d2l°ûB-TA¼Ø q̧>[j2]2Nwa2Bº-TA¼Ø q̧>[j2.£az+°+°wa2Bº
;|+ uX+« .Ö2A¼C£az
I-SERVE 36
Eü¯a¯ÐIA»J]A+rµÓ2¢».d¯Õm´´2.d2¯jXa´2¯jL2.»#´{Bº ¯s {ü3ÿu¯
¯Ă¢ {2#2A» +rK [>24r ¯s {ü 3+°Bº {2Bº { ;+° ¯ja` >a4C¹2A¼2!q A[
Ö+rü¯CØd Ö ¯s {üÖz+°-ÿªX {2BH-2!qA[+«¯CØd Ö+ra`2 {2BH-A»
'u³uØm´´2.d2-2A¼|+' züm´´2.d2¯CØd KQ[¯2Āa2a´Ö¯ja` ü¸
´{?«§3]A+rµÓ m´´2.d2-¯CdØ K»2#£
¯a¯ÐIA»TEu'u³uØm´´2.d2l°ûB´vaÐ¯Õ§¢[¯2Āa2 ü¸>[j2ps2N-2A¼.»Cd
:Q-¯CØd »TAÉ»Ø
EüA»J-agÖ2N {Ð.Ö´Õ2N[>2wa2Bºm´´2.£ü-¯C£Øq
¯a¯ÐIA»T;?«§-¯C£Øü+r {q+°±paz£ {#¸+°[´Õ2.»-¯C£Øü-2!qTAÉ¼Øü
EüA»Jwa2Bºm´´2 .£ümÿª Cdj+°m´´2 .£q-az {2Bº4ru³uØm´´2 .d22S£ÿaª s m´´2 .d2
=u>[j2]A¹3m+° [+2.Ö2T L2.d
¯a¯ÐIA»TEu:´{BºKl°×
2Bº±p±Ā0uØ zf-»]+°A¼É .Ö´{ C£T
2Bº±p±Ā0uØ z
]A+rµÓ2¢m´´2.d2-» 2Bº´2;+°?« {2NA[¾í+°´{4r$|al°×ü4r {2N3|a|+
3+rµÓ23 2Bº´2¢4A¼ü£az-»¢+rü
3 2Bº´2 ¢;+° z¯Hm_³uj`Bº£Bº3dl°×-2Cdq[¯2C£23d á
m´ u´X
3 2Bº´2 ¢»;+° ü;+°]´¸¬ {2N
Cd¯Õj Qµhiü ¹´4Bÿ»
Ā\¯ĂAa¯ĂCd£a¹4¦,
4¹+a£ a£>ÿªdN z+°s¦
¯a£ÐXNÉ a¤ajá¹NÐ ¢ÿªC¨,, /m´¯µ¢¸
37Å¢®)m_³uj`Bº {2B»£Bº3d¯2C£ 2CdBº4¹¯2Á¼ 4ü£Bº3d
-XAÿ¼ü3A¼a24r3³ÍÐ[¯s {2B»£Bº
W m u³uj`+°A¼É
3d á WBºCd´¯Ă¢¯mCd as¢[>24r» WB 2º Cd?« £Bº3d
ÿuaØ.£u/Cds :u¸ü3TBº á-a2Aÿ¼C»4ùü¢-a2Aÿ¼X 2?«A»
;+°a¹$3A¼2ĆdHA¼ta;+°+2Bº.dLdJA¼l°ûay[ {¯ d2¢3m±Ā2C£ül°×
;+°a£$»#+¹¯2 .£yBº34ma£ü3´L£a23.ÿdmCd.£ a£ü3Öiÿª 3A¼a
.d ¯¯L+« z¯Hmu³uj`Bý+«´ÅÓ¡®´{Hµaz3´{ü+°L2Cd¢3mu³uj`BºCd;+°a£ ¬i#§
-2Cd¦´{a m¯ÀsüC¹T³uL¯s#§7³Õu2.d+¹Ā4rBº
3Cda £Cd 3mu³uj`Bº.£u+rü2±Ā#UT2.£Bº;+° a¹$l°ûB3dAÿ¼aj2
Cd´ qA¼ +rKa£$+r£ü»3µÓ mCd2 ¯Ă¢2S±pqA¼
I-SERVE 37
a`+rü2 ]y2N3 #3dÿuaØ4as ´?«§2NEu3TBº =´?« 2.¹
¯a¯ÐIA»T[/±Ā¯Õ¯s {2B»N:´{Bºÿªasl°× a`2A¼4 Ùal°× .»y¯L+«ÿªd´Bý±paz
m±ĀLg2]2N»mĆdØ+°Ö8T+r£ü[-Bý4r"
Eu3ÖK+°2!q+2.Ö2CÖHT4üN-Ö:u-2N
A»J {ül°× a`2CdÁ¼

+°A£ÿªas a`«2.dK+rK3U {BºCd:2?¢¸2S_d?«+«±pl°×2B-m4³Õu2.dff-[»
¯|a-£
3 Cda £Cd +Nt +ru[+« 3 mu³uj`Bº a`«2.£Bº -Cd[ U .ÖiCdØ2 3 :2?¢¸»
m³ujÿu 2C¹ {2Bý±paz2N+rK´vaÐ´{¯2+°ü_ü2 ü¸-Cd-+°B» ³ÍµÓ+«s ¯2´BÖi
a£$4r L±pdBº
mu³uj`Bý µÓ 2 -+°B» {2N ÿuaØÿ¢aÿ¢a8Bºps2N 3A¼¦<2 Cd#§+¹q+°3Ö
42BÖ3\±paz2NCdÿaª s JA¼2B»m ´ C¹-ÖCdÿaª s ÖCd l°×2#3ÿaª s A¼4LÙ +| ÖR®±paz2N
Eu3A¼2ĆdHA¼ta a`«2]:£H§+« =[TA¼ a¹$£ÅÓ®:ü¸ £+«ÅÓ®±Âuü
-K3¢d¢-?u¸|4 {£az3A¼2ĆdüU£ü3:2?¢¸» {£az
Eu4á³u ¯Ø2.Ö´{ Cd£T3-a2AÿX¼ T»Ð3 WB »KÿªasÁ¼ja£$-N
K´vaÐm´´2.d2
:2Cdl×° z2A¼ {Ðwa2Bºm´´2.£ü.dµ {:N B¹m´´2.d2:QTAÉ»Øm´´2.d2
-»N=+°Bº {£TAÉ»Ø-[CÖü¯+¹-2C» 4rK£?«¢;+°?« ¯CdØ K a+°?« -¯CdØ K
-+¹a£A¼
-[.Ö´Õ ¯a¯ Ð IA»T+2.Ö23\2N
3 vL4Bý¾¯¢»'a£>Ø2 {2N
Eü'+°AÉ¼T[+2Cd ¯´{Cd¢Cd» 4`«2.d+[AÿÖiaØ2CÖ.dy+[:u-2N
ECdE¸ {Ð.Ö ´ #ü8 mCd -Cd+°#2qA¼-u>a4r?u[+«Jq̧A¼]mu³uj`
4BýµÓ¢ ³Ía£>Ø2:TBý {2A"».d¯Õ£ÿªas m´´2 .d2'£´B+º 2« ?¢¸ :TBý
{2A" 3 ]A+rµÓ¢+°2¢ +2Bºü A¼ü Nl°×ü : K .dµ» - K £ 4N¢
:TBý±pdd"£l°×¯L4r-ag »Ø##¸ .Ö´{
¯a¯ÐIA»TEu= a-_A¼¤ Bºl°ûBºA¼»[d 2»»8a£#.»µ»»A[A#C££"
3 mu³uj`Bý U£Cdj 3 m4r 2¢» 3 :2?¢¸» ]A+rµÓ a±Ā[ ±Â2N 3
]A+rµÓa´2C¹»-+°B»-d;+° ³ÍĀm uØ[.d¯s£Bºmu³ujà´2¢ {
Jl°× a` » [mA¼ +°Tj2N -2A¼ ü¸ Jl°× Ö+°?« >j 4asl°× a£ #2 qA¼ ¯Ð´2¢
{2Bº4r um4A¼ ¯gTdü4asl°× Āsd"
+°ü¢ -»+° ¢+rü +°[´ÕĀsaz 3¢]2.»£Bý ¯Ă¢ +°[´ÕĀsaz =BL¢ N
I-SERVE 38
+°[´Õ¯s2N'+°[´Õ2.dB[+« 3 ¯s {ü-+°Bº {2Bu"-+°|a¸A»:u|43mu³uj`BºCd
:2?¢¸»TµüÖ ³ÍĀm uØ[.d¯s£Bº.d¯s2Cd mC£3Áa£gü-+°Bº¯CØd 24r
{2Bº ü¯Õ´[qA¼
´2.d+¹µü Aÿ¼Ø¢ ]ACdj {2N -N¯CdØÖN -N¯CdØ2 +°+°» 3 ]ACdjJA¼
-¯CdØÖ'm´´2.d2ÿu¯Õps2N
+r_?«§ 3 mu³uj` 4³u2¢ XL|4 mu³uj` U£Cdj ]A+rµÓ2¢ ' ¯ zmAü '
ÿªT'm´´2.d 'ÖzCds2-2C£:TBý±paz {2N
Eu:2A¼¢3µÓyaØ´Bº ü¯ÕN8JqA¼ ¾í4rQ»+2.Ö2¾´2]3¢]2.d'£?«
'm´´2.d2Km+«2A¼?«>j¢[:2?«4N¢:TBý {2N34N3£?«m´´2.d +°ü´Õ3
m+«2A¼?« >j¢[ a¹:2?« 4N¢:TBý {£az-T3m+«2A¼?« >jC£ül°×4N¢:TBý
{2?uaz
á `á `¯2X C»Ă]ACdj[,
-2Cda2Cda42IX+«2C»ÐCd£ µÓ2+°ØC»,,/m´¯µ¢¸
:u=2Cd al×° ±p£H"Q[+«-2C»qA¼ +r_?«§ m´Xá ` {¢;+°]ACdj.ÖiCdØ2
{2N A[¢ ' m´´2.£üK :TBý {£d[ ;´{ +¹£H CdÁ¼ :A» ¯CdØ2 Q[¢
¯2A»³Õu2.d ü¯Õ´[qA¼
+°`2¢»dz42 {2N
Eü- j3mu³uj`Bº a`2« ]a¹$¬2i A¼[»Ð.Ö´{ Cd£ {»TA¼at 2 ´{?«§ ¯2 CdĂa£ü
A?«2N-N ´vaÐ>ÖijC»'+rüÿqA¼2=ul°×A¼aCd2N"
¯a¯ÐIA»TEuCÖHT4üA[ l°×£:A»2m´µÓ"-`4abā2¢ ³Ím´´2.£ü:TBý
{£d2!qCdL2]CdL2]] L+«;´{+£ {
-`4abā2¢m´´2.£ü:TBý {2BºBº2ĀAÿ¼ØÖC» +°`4abā2¢¯2 CdĂa£üdz4rü
+°uü:TBý {2Bº#2ĀAÿ¼Ø2+rA"
]ACdj¢ A»µ[+« ¯2_2Nÿ2] +üCdü ´#§+°±pC» +ru[+« ¯2_2Nÿ2] +üCdü
´#§_BºC£d"
:2Cdl°û-`4abā2¢4ü]ACdjJA¼m´´2.£ü: Bº#2=uĀAÿ¼ØÖ2N"=2Bº T
KÅÓ¡®u4r- Km±ĀXÿu¯Õ+rü-2!qmÿu2X>[C£ü+°+°ĀAÿ¼ØÖ2Nm´´2.d2¢[¢+rüK
=umÿu2X>[C£¢-u|4m´´2.d2¢[+ruül°ûBmÿu2X>[C£q

»´Ëu££Bý +Bºl°×[ff-+¹ #2=2Cd mÿu2C¹
£ d¯Ă:2Cdff-+¹ #2
l°ûB-2C»mÿu2X
]ACdjA¼ÕC§ ¹.d ¯s¯Ð´¢+r[+:³u¢+r[+á¢+r[+8JÿqAÿ¼2qA¼-u|4
¯Ð´+ru[+:³u+ru[+á+ru[+8JÿqA¼2qA¼
I-SERVE 39
'¢+°2¢l°ûB+rü »N-2A¼L+ ;|+TAÿ2¼ 4r-ÿª 2¢qA¼ÿua£ØTa³u2¢
{ +Cds¾´R® +Bºl°× ;+° a¹$ ;+° ¯2 CdĂa24r ÿuTĀsBº +°+° +rü2 Td 2¢ Kl°×
¯2A»³u2- ¯a2
¯2Āa z¯j Xmuÿ 2X

-Q4r+°Eu'm´2.d2mÿu2Xa´2-[.Ö´{ +£2+°A'mÿu2X=u+°H\2N"
¢+°2¢a$ ¯a µÓ¡+«s a>Cd 2?« mÿu2Cdü+°[´Õ¯s£azJ#[?+« Ö+rü3d
¯s {ü.d¯Õ¯jXC¹¯2_2Aÿ¼2 {2N+°+°'m´´2.d2l°ûB¯2Āa2C¹¯jXC¹
¯2_2Nÿ2]mÿu2X-ÿª a´»-[+2A¼a-+2# {2?ua+rK-N[>2+rA¼
' m´´2.d2 +2A¼L Td 2¢ ¯jX a´ [ L+2A¼L Td 2¢ Cd mÿu2X
-ÿª a´ [ L+2A¼LTd 2¢'wa2Bý2?«TmµÓ [CÖü¯+¹
+[ /A³ua`ü .Ö´{ C£ T ;+°B+ý « ¯Ð´2¢ Cd a`2 +°[´Õ2]2N £Bº
-2Cdl×° z2A»Cd aù[.dµBº[A[¯jX4r»'¯Ð´2 ]y2A¼K.Ö´q2
a+°B+ý « C£»a+°Bý +Bºl°×4r {#§+°ü ]y2N:+°Bºl°ûBJBº=´{B¹;+°´{Bº
£Bý+Bºw+i {£Bº[3¯jX4r»'+°ü ]y2A¼[.Ö´q2
EuKl°× L2CdT¯§ Ö /A³ua`;+°?« :Ās¯Õ§+°as-azm´ u´X[4Ly3¢]2.d
3dl°×¯Ðá´24r'm´´2.d2 ]y2A¼[¾Á¼tü.Ö_Cd£a4A'm´´2.d ¯Ðá´
mÿu2X 3dl°× ¯j Xa´24r +°ü4C¹2A" Cd -ÿª a´24r +°ü4C¹2A" +r ¯´{
¯jXa´» -+2A2-2!q3d-2Cdl×° z2A»+[¯§ü.»¯Õ {£Bº[£?«¯ja` ü¸
:´{Bº ' ¯Õ§a´ ¯Ð´2 +°ü4C¹2A¼[ -ag2 ¯s2N +rK »A¼» Ö Ö+°?« ¯Õ§+°as 3
+°u2Cd2¢ z+«s±Â2ABº[.Ö_C¹2N3d-´{Bº z+«s±Â2NC»'+Cdsm_³uj4rL+«´vaÐ2
¯Õ§ .»¯Õ-ÿª 2 {2A¼[.Ö ´2A¼l°×Jq̧A¼
+°+°'+°ü2¢;+r+° ´{ùØCdjBºm´ u´XÁT¼ +« ¯s-dl°×'¯Õ§ -2C£
Cd-ÿª »- {Cd2N4rK±ĀCd¯jX+r ?u[+«Jq¸A¼
:2Cdlû° ' /A³ua`ü[2?« ü¸ » .ÖÁ¼ü.d +A»T#2!q +2A¼L+« ' ¯Õ§
´vaÐ2-ÿªT2]±ĀCd¯jX L+2A¼L+´va£Ðÿª 2q[+Cds¯jX:+°Bº¯jX-2!q
¯Ă¢[H]-ÿª 28a+°24rX´Õ£:N£¯4r L¯jXa´24r {2Bý ¯Ăl°×
_2Aÿ¼ {Cd2N
+°+°¯jXa´Ö 'm´´2.d¯2Āa£[´vLs4rT¯jL2.d#»Ö+°2T¯jL2.d# 2!q
¯ja`Cü\±p #2¯ja`-TA¼Ø ü¸+°ü4Cd2N+°+°-TA¼ØCü\±pC»¯ja`Cü\±pCd2N
-TA¼Ø=uCü4Cd2N":+°Bºaw 2Bºa+rü-Dÿm±Ādü {£azCdCdsÐ uÏ2 ü¸-TA¼Ø
Cü4Cd2A¼[ +2A¼a ]Cds Xs [a¹Aÿ¼a´Ö Ö42 ü¸ -TA¼Ø Cü4Cd2A¼[ +2A¼a
-2#£a
]Cds Xs [a¹Aÿ¼2 .» ¯s ¹ Cdsü µ2XĀsaz -2!q -`«\±pC£az -´{Bº m´´2.d2
I-SERVE 40
´vLs4r a´{l°× ¯s2N-A» z+«s -[ ]Cds Xs [a¹Aÿ¼£A¼ü -Dÿm±Ād2+rK :N ´?«§
AÖdØ[ NH2.d+¹ Bº2 2?«N ;+° A¼dØ[ NH2.d+2!q a¹ AÖ dØ2 ´# §+¹A¼[
j+°» T?«"-u|4;+°ĀL]Cds Xs [a¹Aÿ¼2.»¯Õ P®_d#l°× ¯s a¹]Cds Xs ´{#§A¼[
j+°» T?«"+°+°'Á¼¤Xuÿª2qA¼
:+°±pC»CdCdsÐ uÏ aÙ2 {2NCdCdsÐ uÏ2+°H\C»-TA¼Ø±pCd2N-TA¼Ø±pC»m´´2.d¯jX+«
ü+ra`2 ±paz!q¸ +°+° :+° P®m´´2.d¯jX +°H|4 - +rµÓ2 qA¼ +r_?«§ Ö+°m±Ā´Õs+«
CdCdsÐ uÏ» z<Ø2
+°+°EuA»µ+Ó ruüwa2Bºl°ûBmÿu2X>£Øq-[m4³uÕ 2] {ÐCdCÐsd uÏ2¯2±ĀN2.d
'¯Qa¹eÁ»µÓ2T[EuA»T;+°+Cdsm´µÓq Q¯Õ2N
E¯a¯ÐIA»J¯2Āa2>jl°×+ra`2-[.Ö±Āa¯2Āa2-ÿª 2 ü¸ +°ü4Cd2N
-ÿª 2q+°±pC» ¯2Āa2+°ü4A¼-2C»+°A"» zm+«2A¼?«>j¢mu³ujÀ¼2Ćdü23
>j¢ {2Bº4ra£>A¼2ÍUTC£ÿª 2£ÅÓ®l°×qA¼ {2Bº#2-¯2ÿª 2+°+°a£>A¼2Í
>jl°× +ra`Ö ¯2Āa2 £ÅÓ̧l°× qA¼ ¯2Āa»q+°±pC» ' >j =u ]y2N" A»µÓ
+rü mÿu2X>£Øü-az´?«+¯2Āa2q[A»>ja£A¼4A"
:+°Bº32A¼¢Aÿ2» mA¼¯a¯ Ð I£Ø0uØ2¢ u[T2]+[Tµ}©Āü {£az-T
l°ûB+°H´Õ.Ö´{ +2A2
¯a¯ÐIA»TEu¯2Āa ££¯£;+°!q:N´va£Ðÿª 2 ü¸ mCd» +°ü4Cd2A¼[
.Ö´q z :N-£N -TA¼Ø ü¸ l°ûB +°ü4 .dy-2!q ¯2Āa2 wa2Bº a+rü -ÿª
>Ø z-£N-TAØ>Ø z'wa2Bý2?«¢8AÖi£¯|a+Cds>j+°H\2.d .dy
EuJaÖ+°?«>j¢a£$.d¯Õ» zl°ûBa£$ü2+r£ü[4?«§¯2+°ü2
.»µa:A»-£N-TAØ>j¯2Āa2Q[ ü¸Jl°×'a£>>j ]y2N
EuQ[ a¹a+°24rl°ûB¯ Ðaz2.d .dy¯Õ§+°as -az´ÕC£ ³Bº {£Bº
+°A3d¯aÐ$ÏBºmu³uj`>j¢Jl°×+°H\+¹L+rA[ ü¸ Jl°×a£¢»>£j: K
3dl°× z2A»CÖü¯-2!qa£¢»J>jm_³uj4rL+« z2A»-ÿª 2¢ {2N3-ÿª 2 ü¸
-dl°×;+°¯2Āa28aBý2N3¯2Āa»Ja£>>jl°×+ra`Ö2N
E- j:u.Ö ´##¸azC»3m_³uj4rLÖz+°>jl°×l°ûB-dÖz+°¯2Āa» +ra` [
.Ö´ .dy+°A"-d¯aÐ$ÏBº+°+°Cdl°×a£¢»>jCdl°× z2A»CÖü¯[.Ö´ .dy+°A"
¯a¯ÐIA»T-u.Ö ´2A¼l°×Jq̧A¼=2A¼+°2!q´vaÐm_³uj´vaÐ+°u2Cd2¢» z+«s±Â2ABº
:´{Bº3d£qBº3d¯2Āa qA¼'m_³uj+Cds4r .£yBº+Cds4r .»y£Bý+« ±ĀCd
-ÿª 2=u {2#2N"-ÿª 2q[A»¯2Āa2=u {2#2N"+°+°'dCd¯2Āa2 ü¸
>[j2.»2A¼l°×Jq̧A¼ waiC»=u>[j2.£Bº2!q|+ ü2+r+°C£Pd24rmÿu2X d24r>[j2.£Bº
+°+°» 'd-+ra`Ömÿu2X d24r>[j2.£Bº+°+°»'d¯Õ§.»¯Õ'm´´2.d2
l°ûBmÿu2X d24r {2?¢2N
I-SERVE 41
+raØ+ra`ÿu 2¯CdØ "
EuKl°× a¹ z<ØTd 2.Ö±ĀH 3¢.düK+raØ+ra`ÿu 2JA¼3Aÿa´Bý

Bº¯s£az-¯ü'+raØ+ra`ÿu 2¯CØd ÖA"u4r3¢] ¯s:N d+°HCd2-2!q
T ac£ uÏ2q+°±p #2 ü¸+°H|4ÿu 24?«§4rT Lc2].d ¯s +raØ+ra`ÿu »A»qA¼
Eu+ra`ÿu£[4L2]u4r3¢]2.d ?§l°×2B-»TI¯+¹ ?«§»al°×2Bº
»a-[Kl°×CÖHdl°×2B»Kl°×;+°mÿu2X uÏ2 ¯Ă¢+°ü4C¹2N-N+°H\Cda£Cd
?«§ l°×2Bºl×° +ra` z-»ÿu 2+°ü4C¹2N
Q[+«Dÿ24r'l°×2Bº2C£ !q§ -» uÏ2Kl°×+°H\2A¼+¹-´{Bº:N+raØ K:N
+ra` K7³Õu2.»m´¯+«s K ¯l°× ¯s2A"a£»a£A¼+°+°+raØ+ra`ÿu »N 2
+°H2.dl°×ÿu 2¯CdØÖÿu 2+rA¼
Eu'¯mC£[m´´2.£[+á Cdj+-Ðaz2.dm´´2.d á Cdj»al°×2!q
-´{BºT;+°A[++°?« +raØ+raùü-+°Bº wa2Bºq l°×2!q+raØ+ra`m´¯+«s l°ûBqA¼
'.day C¹EuA»T+«¯2A»³Í ü´vLs4rCü\±pdaz3Ö¯a¯ Ð IA»T+« Āa£+°Cd CÏ üd
.Ö´{l°×2N -azC»3Öl°× 3£?« mu³uj` 4³Í[.dBü[ 4?«§ +¹L+° +°H\2N
CdE¸
-+°Bý+« I¯l°×±pff-[¯a¯ÐIA»T[m±ĀLg2]2N-´{Bº¯a¯ÐIA»T a¹/Á»µÓ2.»¯Õ2N
¯a¯ÐIA»TEuK+¹L+°Ia?u[+«K¯güA»³u »-BºÃ4as2Cd ¯ ´'¯güA»³u2KN
a]±pC»:NKN+rA¼Q[ L]±p B[+«/±Ād2¯ Nÿ:2A+°?«u|4 a¹ĀL¯ Nÿ¢+«
±p¯ Nÿ¢+«ÖRC»]jdµÓVa2üDÿ¯s2N-NüDÿ ¯s]A+rµÓ2¢ {3mu³uj`m´´2.£[
A¼Lc2.d4ü4C£ {
E- j'¯üg A»³u 2C¹3m´´2 .£[»2Ö A¼l°×.dBºq "
¯a¯ÐIA»TEu'm´´2.dÖ£ a¹m´´2.dÖ£¯Ð´m´´2.dÖ£8AÖi£¯|am´´2.d 2!q
mÿu2Xa´» -[:2A+°» [a´Õ2.dl°×£2
:NK/24a2
:N/24a2ff-2#_24ra£[.d´Õ¯s£ {Q[¢_24ra2 {2A"

/24a2 {2A"_24ra» {2N L/24aÖ" {24a »N Ø ³Ía2 mCd»»|a ¯s {
+rA¼-u|4:+°Bºm´´2.d2qA¼ám_ ³uj {2Nm´´2.d » Ø ³Ía2 mCd2 {2N+°+°
'm´´2.d2TAÉ¼Øm_³uj¯CdØ2
-mCdm´ `2»A£s
4a¹ÿª ¯sAÉ,,/m´¯µ¢¸
:2A¼l°×m´ ùü Bº/´[Cdsü´vaÐ´{¾Á¼tüÂ2Cd-ÿª 2
:u ÖzCds2 m´´2.d 2C£ +°HCd» -az£ Q[¢ +[ -2CdaÙCd ÿqAü£az
¯©Ā§Øa2ÿª2¢ m_³uj4rL ¯2+°ü2 ü¸ ' ÿqAü 8aBÃaz /A³ua`l°× ¯güA»³u2C¹
¯güm´´2.£[ .dBº .dy ¯+°jA»³u 2C¹ ¯+°jm´´2.£[ .dBº .dy ]jdA»³u2C¹ ]A+ra
m´´2.£[.dBº .dy:A»[d 2Q[= Ða ayqa
-azC»-ÿuØ¯_ü2.»Cd´L´vakÖm_³uj uÏ2+°ü£a:#m´´2.£[-#ám_³uj[
I-SERVE 42
8+°+rü2¢8+°a´24rĀ+rCdL2.d+¹4üa»³Õua`Ø4abāBº:u2?« £ÅÓ®23+¹ ¢+«
Ās2
L¹Ð" {Ð+°K¯2¯+°jm´´2.da±Ā¬i42Aÿ¼aÐ¢+rA¼ül°ûB'A»³u2C¹
.dBºql°×2B {£ {:+°:Cdaü¯2+°ü2 ü¸]A+rµÓ2¢8aBºÃ¯2+°ü4a£['µÓVa2C¹
{Ð.dBº4ü£"+°+°Eu¯ Nÿ¢+«ÖR®]jdµÓVa£[¯2±ĀN2.d
3X£³Õu+°A»³u z
Eü¯a¯ÐIA»J:A¼ta2+°ü¯Õ3\Lm4r [+«ÖÅÓA 2?«T+°A¯|a»»Ö'¯güA»³Í[

:+°B» Nq¯ÕµÓ¡A¼¤ĀXsÐ+°Ö ]jdµÓVa2C¹_düA»aC£ L {Ð'µÓVa2C¹=?u¸
Ās {"
¯a¯ÐIA»TEuK++°±Ā2ÿX+°Ö µÓVa2 {2N-A»A¹4?§« µÓVa [ {Ð-l°×2#£ {
:NKA¼Õ§ mCd»[ u[+«KµÓVa2l°ûBµÓØ»-azC»Kl°×3A¼Õ§3 uÏ q {£
µÓVa2JA¼£+°u2?«A¼Õ§qA¼+°+°»'µÓVa£[mĆ»Ø+°24rTBý]¾´#§ ü¯Õ´[qA¼
KaK?«¢[´{[´{¢4rH4rH¢C»H+°4r+°H¯Õ±pCd2N-u|4'£A»³u2 ¹ d
A»³u 2¢+°ü¯Õ±pCd2N
E £¯s£[+« £ µÓVa2 µÓØ» -azC» -N l°ûB K µÓVa2 u4r» ¹ d µÓVa2¢
¯üÿª24r+°ü¯Õ±p£H+°A=2A¼l°×+°ü #2qA¼"
¯a¯ÐIA»TEu:2A+°».Ö±ĀKl°û£l°ûÿqA¼2 {2N£l°×£µÓVa2JA¼±Ā2.dÿX+° »
A¼Õ§qA¼¾í4r-N]£jmCd »A¼Õ§ {2NQ[+«+ra`2£]a+rüÿu :u {2Bº#»
Kl°×Q[+« ØX|a+° A¼Õ§ {2NKA¼Õ§¢KµÓVa2]jd2+rA¼-NÿX+°2Q[+«
+ra`2K]a+rüÿu :u {2Bº#»
£µÓVa2-A¼2t ¢[+2Bºu2?«NKµÓVa2»üJA¼+2Bºu2?«N'wa2Bº;+°A[++°?«
Bÿ+#§+¹ #2ĀAÿ¼Ø2+rA¼
K]a+rüÿu ÿX+° d24r {2N+°+° {Ð¯ NÿAÐa£A[ A¼H¾´BýC»4rK
-\Lm4r [+«a£q {
m+° 24rKÿu £m+° 2 LKl°×KµÓVa2JA¼]£jmCdA¼Õ§A¼Bÿº´BýC»-´{BºKA»³u 2
l°ûB£u4r»3X£³Õu+°2- {Cd2N3X£³Õu+°2-2!q¯+°j2-2!q ¹ d2
E¯a¯ÐIA»J£¯£+°d2>L\'A»³u23X£³Õu+°» Ì ¹ d»Ì¯+°j»Ì-»
A¼Õ§ A¼Bÿº´Bý2N -+¹ -´{B ¯güA»³u 2 8 az ±pCd2N" -N ¯+°j ¯Õ+° µÓVa24r
L±pCd2A"q+°´vLs4rW2]±pCd2A"
¯a¯ÐIA»TEu¯ Nÿ[u4r-ÿuØ¯2.» ¯s£¯ü+`«Āsaz-´{Bº¯güA»³u 2¯+°jC£Ð[
±Â2A¼Cd2A» 4r[W2.dA¼
6£:+°Bº£µÓ » #-Cd+A° ¼ C£Bº {2B».¹#±Ā z+°[´Õ2]2A¼+¹3Cda£Cd
Q´2 ü¸C£Bº¯L4r+°[´Õ2]2A¼+¹-´{Bº-+°Bº±Ā z.d]y±paz2A¼[+rKW2]2A¼[+rK
I-SERVE 43
.Ö´4ü "±pK±Ā zW2.d qA¼4ü "8Q-q z=2A¼+°2!q-+°Bº±Ā »N {2!q
+°A -N W2]2A¼¹ W2.dqA¼¹ .Ö ´2A¼l°× -u|4 £¯ü +`«2.d#2 ü¸ ¯güA»³u 2
W2]2A¼[+rKW2.dqA¼[+rK.Ö´q z-N+°[´Õ2.dA¼-2C»
CdCds Ð uÏ2+°H4r+°3A»³u 2+rH m¯s2u4r {2#2A¼[.Ö´ .dy-2!q -N m¯s2
u4r+°[´Õ¯s£_BýA»-u|4A»³u 2u4r+°[´Õ¯s£µÓØ»
E¯a¯ÐIA»JJu2?«£ÅÓ®2C£JA»³u»]jd2-»A¼Õ§C¹ {£a-u2?«µÓ¡A¼¤Ö
.ÖiCd£Ø[+« A¼µÓØ¯2_2Aÿ¼2 8 mCd2 {2BºA¼ -u2?« 3 µÓ¡A¼¤]CdAag2 ' m´´2.d a´24r
a#2=ul°×A¼aCd2N"
¯a¯ÐI A»T Eu ¯Õ§ m±Āa2ÿª2¢ ³Õua`Ø4abāBº 3TabāT2.£Bº -´ { Bº .ÖiCd£Ø[+«
]CdsCdÐ2CÖü¯+# -» Aÿ¼aj2 8aBý2N m+° 24r ³Õua`Ø4abāBº ¯gü¯Õ§ .»µBº A[C¹
±Ā#A[CÖü¯l°×2#.ÖiCdØ2l°ûBmÿu2X ü¸ ¯güA¼µÓØa±Ā[±Â2N2N
E- jµÓ¡A¼¤.ÖiCd£Ø[+«A»µÓ+ruN¯2_2Aÿ¼»qA¼+°AA»µÓ +rü wa2Bºq+°±pC»
ÖzA¼#³Õua`Ø4abāBº´{?u§Bº-2#.ÖiCd£Ø[+«mÁÉ¼ T+ra+°ü2.»d #2=ul°×A¼aCd2N"
:NÖzA¼?«N-[.Ö±Ā 2!q+rü2C¹¯2_2Aÿ¼2 {!q§+°A
¯a¯ÐIA»T_24ra2¢+°2+°`2»|a {2A"K?«¢Cda242»|a {2A"qA¼+°A"-u|4
.ÖiCdØ2¢A¼µÓØ2qA¼-az£_24ra2¢+°2+°`2u4rK?«¢-üu4r {#§+°[´Õps2N
-2!q-N+°[´Õ2]£q[A»q[A[Td2¢:NÖzA¼?«N-2Cd mCd2.»Cd3.ÖiCd£Ø[+«
+rü¯2_2Aÿ¼2 ]y´BºCd2A¼2?u£"-N-¯2ÿª 2+°+°K¯2A»³Í[+«C£ {qA¼
-T.£a£[+«%Aÿ¼2¯NÐ.£a`q
E C£ {Ð.Ö´Õ¯ Ðd2u42N» 2C£'AÖiÐCdmÿu2X¢´Bý+#§l°×2#£2
+°A'AÖiÐC£AÖiÐCdT+°uü¢ jH´B»¯Õ:2Cd+rü22S\ü\üX´{Cd£Bº= Bº"
¯a¯ÐIA»TEu= a¹+rA¼K-T.£a» -T.£a 2!q¯L4rT.£a`.Öd Øl°×2B {2Bº#2
-T»+°2- #-TA¼Ø-[l°ûB.Ö´ .dy
:N-T.£a2 ü¸´{?«2§ N+°+°Q[+«Ta4BºT.£a» u4rT.£a`.» ¯s 8TC»üCd2A¼2!q
-T.£a zT.£a z-TAÿ¼ØTAÿ¼Ø_2Aÿ¼ zÖ+° z:T8Jq [CÖü¯s2N
Eu:+° K {¯NÐ.£a`m±Āaª2Dÿ2.dKl°×CdÐa¢» [LÐ+°ü¯ Nÿ ¯Õga´Bý¯2Āa£[+«
TCds£ü 2?«Öia£4A»Ð©ĀüWĀsazKl°×[LÐ+°ü¯ Nÿ¯Õga´BºCd2N
Eu a¹Td24B {2N um4Cds4rTÖül°× ]y2N:´?«A+r+°[´Õ2]2N
+°ü-[CÖH¯Õ2N:´{Bº3¯Ð´m´´2.d28Ö2N"3¯ÐÁ»³u 28Ö2N"q[»-[C»H±paz2N
-u|4CdCdsÐ uÏ2+°H\£¯ü+`« ¯s' um4CA»³u2l°ûBq[A»-az±pCd2N
¯ÐÁ»³u 2±pazCda £Cd'¯üg A»³u 2+°[´Õ¯ 2s N-u|4' um4CA»³uÿu W2.£+°
3X£³Õu+° A»³u2+°[´Õ¯s2N
¯Ð ´[a£Ð¯£F qdAÉ¹A»X¯´sC£,
um4CØd £¯£F qCdA¹É A»XT z+°Cs £,,/m´¯µ¢¸
I-SERVE 44
¯Ð´£¯üKCü\±pC»¯´Õs ¯s2N um4C£¯üKW2]±pC» z+«süDÿ¯s2N
Eu:+°BºKl°×+[[aÐ.d£üCÖHd#2 2]N
£¯ü.Öüa| 4Cd[mA»¯Ð´2
£¯ü-`4rL[mA»¯´Õs
£¯ü-`4rL um4C á ayā q+° Ö³u2
£¯ü´vLs4r¯ ü24rW2]¯ÕgX áCdVd2 '¯ÕgXCdCdsÐ uÏ2 ü¸
+°ü4Cd2N
'¯ÕXg ¢ {2BýUT2] {£L[U jl°×üs 2?ua'¯ÕXg zl°×üs +r[£L+«CÖEA¼
U jl°×üs ¯Ă3X£³Õu+° ¯Ă4r aCd2N
:u2?« ¯Ă:Cda ¯ü§ ¢[ ¯ĂüC¹:Cda >jü¢[ ¯üC¹¯ÕA¼ ü¤ C¹
A» CdüC¹+°H¯Õ±p4ü4Cd2N
+°+° Eu £¯£+°
d2 +¹¯2 m´dX2.d -´{Bº U jl°×sa£ü {C£ { -´{Bº
]jdµÓVa2±Â2A¼C£ {-´{Bº£C¹+°ü¯Õ¢+r2Cda£ül°×a£4ü4C£ {Q[+«Dÿ24r= a
aT]y£>a4A¼= aµ´T]y£>a4A¼
Eu a¹ z<ØTd 2T a`2 Cda £Cd m´XUT+ 3X£³Õu+° A»³u2 ¯s2N
A2C¹» £ÅÓ¡® :Cda ¢+rül°× ÖµÓC£a +rK £Å}® A[ 4Ls2.daq :+° £ÅÓ® _2Aÿ¼ {q2
4LsĀsa"£ÅÓ¡®'µÓ£[.d¯s:+°B» l°ûay2?ua
uÏ2q[Öia£4Ø2[a´Ö42
ECdE¸£l°× 2] uÏ¹Á»µÓ2.»µ {-azC»£¯£+°d2+¹¯2-ÿuØ¯2.ÖdØ £ {+°A

-ÿuØ¯2-2!q8T?«"-N=u¾á4Cd2NA¼d.»¯Õ3T a£üK.Ö´{
¯a¯ÐIA»T
Cd]y2Cd2CdCd AÉ¼2-¹ØØ2CdmCdÿu`,
8CdA»+° áCdÐ2.d CdA¼ÿuØ¯2TA¼abAÿ¦,,/m´¯µ¢¸
'µ¢¸+°»+Nt±Ā?« aC¹ÿª4 QÙCd¢l°ûB {2N»A2Cd µm¯s2¢;|+Td [
:2.dT2.d4r;|+ÁüC¹TTAÿ¼m42AÉü¢TTAÿ¼a.dazCdü.Ö´Bº2 l°×+°[´Õ¯s {2#2N
:N+r´À +#§#2+rA¼;|+Td[ÿu .» ¯#´{Bº:2.dT2.d;|+£l°×Öü BºCd2N
-?u[+«:N[A¼ac 23Td 2-u {2]-¯üTd 2¢+«ÖRC»'µ¢¸+2° ¢¯a¯ÐIA»T
-ÿuØĀ[+«[aÐ.d2.Ö´{C¹2NEu-ÿuØ¯2¢£ü4Ö#¸ {£az
A[4L2.»3¢]2.d#2
A[4L2.» ?u¸Bº#2
;+°L+«;+°aA[4L2.»¢Nÿ2.d+¹ #2
-NCd´ÕC» a¹´[q+°±p #2
'£ü\2?«¢m´X;+°?-ÿuØ¯»'£ü4+°H´ÕC» -N¯wai-ÿuØ¯2-2C»+rA¼
'£ü4;+°A[+«;+°?« [.ÖyÖ#¸u4r´[.»Āsazl°ûB
I-SERVE 45
J?«¢]2Cd ü¸-2!qÖzA¼?« Ö#§ ü¸Td 2 ¯Ă+«T¯§24r´BºCd2N
+°AÉ¼2 ü¸-2!qwa2Bº Ö#§ ü¸T$Ï¬i£L8+ÿu 2CÖü¯s2N 2-l°×»Td2C¹
T$Ïü8+ÿªT¯s£a2!q l°×3T2JA¼ TµÐ¯2:2+r¾á4Cd2N
;+°L+«;+°a¢Nÿ2.d+¹ #2 ü¸-2!q Bº Ö#§ ü¸CÖHd[+CdsTdüCÖüĀsaz
CÖH¯Õ Tdü¢ ¯§Cd ¾á4Cd2N Q[ ü¸ Td2JA¼ -¯2 ÿu Cü\±pCd2N
-¯2ÿu 2!q3Td2JA¼ {¯2A»³u_N¤
CdA»+° [ ü¸ -2!q £üÙ Ö#§ ü¸ T´VCd ÿu Cü\±pCd2N T´VCd ÿu -2!q
Cdü+«2A¼ü3¢.d
Eu-ÿuØ¯2+r£ül°×»£aTa+«s[l°ûBĀNÿ2.£H
»A2CdTdümµÓ `2.ÖdØH
A¼µÓØ 2C£TAÉ¼Ø-[CÖü¯+¹ Bº2AÐa£3Cdjd2A¼3¯+«s¾´2.d+¹£H
Eu+2A¼aa£4A»Ð©ĀüCü\2.d+¹l°×2B»A¼µÓØ2TAÉ¼Ø-» Td[ ¯Ăl°×
¯L4rÙ´?2§« .d+¹l°×2B»Öz2BýCd 24rÖai £4rØ[-ÿØª ¯Õ¯ sCd´¯ Ăü[d ü.»¯ s {2?ua
-u2?« Cd´¯Ăü ü¸ 2] ´Ëü2 q+±° p4r ØX|a+° ´Ëü» {2#2N £ÅÓ® ¯2Āa2¢ {
a£4A»Ð©Āü8A¹;+°£Bº¾´m!q\£L+«Im ÖA¼¦0uü+°H\Āsaz+°+°A¼µÓØ2TAÉ¼Ø-»
uÏ2AÐa£a£4A»Ð©ĀüCü\2.d+¹ #» z<Ø2
'TAÿ2¼ 4r¯a¯ Ð IA»T¢Nÿ2.d4rEuA»T¯2C¹´B ý Ö2#»¯ Nÿ-ÿuØ¯2m±Āa2Dÿ2]2N
¯a¯ÐIA»Tl°ûBCdl°×¯³u >¯ÕgX4r {# 2?«¯ Nÿ¯ÕgX¢[µÓyü24r {2Bý±paz2N
34N¢»_m ³Íj2Bü£az
+Nt ¯´?¢¸»EuA»T¯ Nÿ>[CdÖ uÏA»³Í[Aÿ¼L2]2N¯a¯ÐIA»TCd¯³u> uÏ
A»³u 2C¹3Ö´+° [H]2N:+° £LA¼ta]A+rµÓ2¢dAÉ».dyā4r¯2.dL2.dĀ4ra
:uEu¯a¯ÐCdü¯2£A[T[´Õ¯s W ³uL¶3+°AÉVX[:uT L¯s £Bº
a£ JLA¼ta3:2?¢¸»34N¢»3]3+rµÓ2¢»Xa4Cd£a wa+°Bý+
±pqA¼+rK]A¼ÐXs Öz+°Ā agØ2.»Cd+¹#¸ +¹#¸ ÖÅÓ® A¼a2¯2.dL2]#¸4r-ÿªX
£L+«+°ü4C¹2N
£R®A¼tLµÓVa£ü3+rµÓ d zq-az´?«+£R®A¼ta;+°L+°a.d¯+2#£a
¯³ÕuCdu¸4r¯2C¹´B º Cd£a.»az.»az´#§+[/u¸¯2 4rá 4üI¯s £a=4aCd£a
A¼l°×Cd£a
£ÅÓ®+«TµüÖ3+rµÓ2+°[´Õ2]2N.dü¸[4rüüJ.£az»´Ë 2Bºü2+°[´Õ2]2N
3+rµÓ424+°[´Õ2]2N+[.¹#¸áÐC£ü+°[´Õ2.£az+[.¹#¸A» uCdü£a+°[´Õ2.£a
£ÅÓ®4a£ü+°[´Õ2.£az+[.¹#¸¯a¹ØA¼dü+[.¹#¸¯a£Ø¯s dü+°[´Õ2.£az
:+°Bº£Ej+« ³uL¶]A+rµ[µ¢¸+rü¢-X ¹³ua24r Lk2.£Bº
Eu¯a¯ Ð Cdü-u.£u ¯´{XL\XL\ P®ÿª ¢+°2Öí { .£ya¾í2S.d ¯¯L+«
'ÿª 2Bºü2Öz+°¯Ða´ 2C££L+« T¯§24r+°[´Õ2]2N Aÿ¼Ø¢ÿªTA[.d#§
¯´s¯ zmAü ¾Á¼t ¾Á¼t áÐC£ü A¼ü -K +°[´Õ2.£az - K .d¯l°×2# £R®A¼ta
I-SERVE 46
\Lm4r 2Öí {N4ra-2!q£ÅÓ¡®Áj¼ a£$4rLm_³Íj2Bº22]_d?«+« ]y3 W mu³uj`Bý
m_³Íj2Bº2¢+«m´W» 2.£aA[¢\Lm4r 2¢+«m´»W2.£a
¯CØd ¯2+°ü¯ÕN¤
JR®A¼ta-+°Bº = ÐL+ +°[´Õ2.dBº2qA¼JÅÓ®l°× mCd2-+°Bº d> [q[azü¸
+°KÅÓ¡®+ra¯s {2B»m¯Àüs N4ü4r { 4£ÅÓ¡¸ -2C£+°[´Õ2.£a
:2Cd¢Eül°×;+°+Cds3¢.d ]y2N
:+°Bº {£_2Aÿ¼ {ü2C£'¯a¯ÐI

A»T[ ü m¯Àsü.d¯Õ#¸.dBHff-[-´?«|+EuA»T¯ Nÿ-ÿuØ¯´Ëü2.»Cd
¯CØd ¯2+°ü¯ÕgX[¯2±ĀN2]2N3Td23Ö|+CÖEA¼:´{Bº3Öl°×'¯2+°ü2 .»y¯L+«
Cd+°`»-N¯CdØÖ±paz£R®A¼ta-+°Bº {ül°×+°[´Õ2.dĀ4ra
3 {ü2C£JÅÓ¡®= a¹ A» Cdü[ÿuT2]=2C¹32A¼´BÃa:2Cd¢£ÅÓ®2C£
.d¯s {2Bº4r»-+°Bý=2Bý±paz.Ö#¸ P®]4L2.£az£Bý±paz´vü P®+°Å+Ó Å° Ó uBaz
:u2?«4asüK.d¯Õ Wmu³uj`Bý qØ´{mCdBº
qØµÓajf-»£Bº.£u¯2C¹´Bý
JR¸A¼tL+=A¼aÖR®±ĀAüJA¼´vü>H¸ ¯L2]ĀÐ4Cd2´H+rBº
-´{BºEü3 qØ§µÓaj´ü+°L2]
£d£Ja2C£A¼¦<24r+°[´Õ¯s£a=2A¼+°["ff
-[A¼d4r-Bý\2N
qØµÓaj:u.Ö±ĀBº
- j CdHÇ 2d mBºHA¼ta:2.dT2.d;|+ĀL a`2« .£a

£ÅÓ¡® |++r+° .d#§´+°üm4r ü[?«+ ´v>Kdzü£LJNm ´ ü¸ »»+r+°
.d#§ ´+°üm4r üKA¼¦<2¢ z[\±paz£azJa ³ÍCdjüJA¼ac2 Øag2+rA¼
Ja A¼¦<2±p4#§2Býff
qØµÓaj:um±ĀLg2.»¯L+«Eü 2A¼¯ÕjCd2.»¯s-Cd[Cdü A¼ {4rC£+«2NÖ2#»
-Cd[+« mCd» 4r+°-+°Bº£a2A¼L+ A¼¦<2 # dÖ ¯ü.dü¸_BÃaz
+°AÉ+°AÉ¼2'A¼µÓl×° .»y¯L+«a£ zBº;+°m´µÓ»µBº
a£ zBº4aA»£ qØµ aÓ j EuA»TÂ2Cd´{ mCdB»+°A3Ö3±ĀCda´2C¹»A¼acT]y+Bºl°×[
)ALyC»u42B»N+°A"-u.»d qA»T"
WBºa£ ü {ül°×Cd±Ā2.dÿX+°µÓVa2¯CØd »A¼Õ§ {2#2N-u2?«
£ÅÓ®+«JÅÓ¡® _2Aÿ¼ {ü[JÅÓ¡® µÓmCd {ü[:u2?«ÿu£ü {2?uaz uÏül°×m´´2 .d 2C£
]jd »A¼Õ§ {2#2N'm´´2.d2TAÉ¼Ø-»A¼Õ§ {2#2N-u2?«£ÅÓ®l°×JÅÓ¡® l°×
_2Aÿ¼ {ü[ £ÅÓ¡® l°×µÓmCd {ü[ :u2?« 3¢.dü {2Bº { :´{BºEü uÏ[ -az2N
-2A¼ ü¸3Öl°×´{mCd£ØÖ³u2_2Aÿ¼£ØÖ³u2u2?«Tq {-azC» qØ§µÓajCdü=2A¼l°×
C£+«2A¼2!q -CdBº .»¯Õ Cd´¯Ăl°× ¯2C¹Õ2] -Cd[+« uÏ2 -m4³Õu2.dA¼ü.d+[ +°a`C¹
C£+«2A¼2C»´{mCd£ØÖ³u2C¹+rA¼:+°3¾í+°AÉ¼T
'¯2´Ë#>a424r» Eu¯a¯ÐCdHA¼ta P®-2Cda£gÖ±pda P®£LA¼tL+
]£jmCdµÓVa£ü8aBÃaz3A¼µÓ¢£LA¼tL+:u¯2ÿu`>L\2N
¯a¯ÐIA»T Eu A»[ CÖü¯+¹£¢ -N Kl°× u4r CÖH¯Õ2N Kl°× -á¹+° uÏ2 +°H\2N
I-SERVE 47
á¹+° uÏ2:N a|+ {2Nm_³uj¯Cds=u {2#2A¹:´{BºK {¯Ðd24r.d¯s £ {:+°Kl°×
8T+r£¢-Bº4
EüCdE¸ £ÿªas a`«2]Cda£Cd3d {¢+r[+«»ÖÅu®3¢+°2¢£ÅÓ®+«»
+°[´Õ2.d qA¼ L'\Lm4r 2¢£´{mCdBº.dµBº»-CdBýk .dµ'C»Bl°×
+ra`28T?«"
¯a¯ÐIA»TEu-´{BºKl°× uÏ£ÿuØ¯_ü2.£q̧A¼-´{BºKl°×m´´2.d2TAÉØ¼ -»[µÓyd2
¯L4r+°ü4qA¼m_³uj-NÐId » uÏ2+°ü4qA¼- K+°H\C»+r[¯CdØ¯2+°üCdÐ¯ÕgXa£A¼
ÿqA¼ uÏ2¢ {2Bº# 2!q=2Bº¢ {2Bº#2A[¢ {´{Bº»Eü-» ÿqA¼A¼Õ§
{2#2N-´{Bº¯CØd ¯2+°ü¯ÕN¤ {2BºA¼
»m_³uj-» uÏ2 {2!qKBº¢ {#§:´{BºÿqA¼A¼Õ§ {2BºA¼¯CØd ¯2+°ü¯ÕN¤
üDÿ¯s2N uÏ£ÿuØ¯_ü2 ü¸ K+°N:´{Bº¯ÕN¤2]2N
-2A¼ ü¸ K¯2+°ü2´ËH2]K´{mCdBº[.dµBº:´{Bº {ÐKÿªas¢+r[+«
ÖR®£-+°Bºl°ûBK¯2+°uü´ËH2]-l°×#§>a4Cd2N
Eü¯a¯ÐIA»J:´{Bº£l°×¯§24rCÖüps2N
':2?¢¸» 3mu³uj`Bº£l°×ÿªas-dØBº
:+°B» 3d a`«2]a£>dØBº
3da£>Ø 2C£:+°B» {2N
»[+°B» a£`«dØ
a£ ¬i£ÿªas P®:+°B» a`«2.£Bº
:´{BýN-2Cd¦´{a 3+rµÓÖ2N
:´{Ba£$:+°B» m_³uj¯Ða±Ā[.Ö2ABº
:+°B»-CdBº a¹a£>dØBº
:+°B»-Cd[wa2B¹a£>Ø2 {2N
.dBº4r .dBº4r _#§¢ 3£u¸4r ' \Lm4r 4³Í+rµÓ2¢» ' :2?« 3+rµÓ2¢»
m_³Íj2BüK {£d[£l°×CÖüps2N
:N£l°×T¯§24r+°[´Õ2.»##¸-m4³uÕ 2.d
¯a¯ÐIA»T£l°ûCda£)ÿªCdü-a2Aÿ¼IKl°× 2A¼ü+Qtÿªasü£a-2A¼¢:? H£a
z4Ùa
£L¢ mu³uj` ÿaª s _BýA
¼ d ØBº Á¼ jBº» ÿaª s µÓ 24r {£Bº Bº ÿªas a£>Ø2
.»¯s£BºJL¢= LA¼4ÙL+« I¯l°×±Â j2?u¹.Ö´{"
Eu¯2Āa2»am_³Íj2Bº 2Bº´2»a Ø ³Íaá2á»a
-Ø8 ³Õu¯2Āa¦p¹Øm_³Íj2Bº 2Bº´¦,
-£Ø8 CdC£ C»ĂÌ Ø ³Íaá2 á£¦,,/m´¯µ¢¸
: K m´+° » {#§+°[´Õ¯s£-T;++°? ++¹#¸+¹#¸ÖÅÓ®A¼a£q
.ÖCi d ØA¼ÕC§ ¹.d ¯s: K mL\2>2Cdl°ûB+r {-az£ Ð ³ÍaA¼ Õ§C¹£?«A¼a£ü2C»
+°+° 2:´{Bº=#±pAÖ.Ö´{"
I-SERVE 48
EuA»T´vaÐ>jü
E CdE¸ {Ð .Ö´Õ2N [>2 :N :2C» £+«´{Bº 4asl°× ps2N .dCdaj< m_³uj2S
- CdL2]£l°×:´?«+« >jü4Bý.£az- K:´{Bº4as¯s£az:´{Bº'>j
{2A»-NĀXÐ+°>£j+rA¼C£ ¯Õ+°>£j+rA¼ Aÿ¼Ø¢a£>¯Õ+° >j
- j£>jü+[.Ö´{C£»ÖzA¼#;+°TAØAÿ¼am¯Às[3¾í´{`Ø2Cd\Ù Ø
m¯Às[-dØ3¾í£4+°Ø-dØCda£Cd ¢dA[-dØ3Cda£Cd +2.Ö2
´{`Ø2 ¾´L\ a£>l°× aBýk -dØ 3 a£>Ø±Āü ¯ d2¢ +[ ´Ë¢a +°C£Øü .»µ
´ËHCd24rKÅÓ¡®Cdl×° {.¹#3BºÖz¯HÖi££+°©Ā§ü´BÃ3Cda£Cd3 {dØ3
Cda£Cd ´+«dØCdÖjA¼dØqBýdØ.»´dØ3Cda£Cd Pc¢dA[
-dØ3Cda £Cd-´Ăa¯ m¯À4s r {?u§3Cda £CdC£qüa£>³u2¯A¹ 4BýÃá+°
-dØ3Cda£CdTAØAÿ¼am¯Às[-dØ-[>jü¢=¹+°©Ā§üÿªT2.£
'A¼µÓ¢a£ zBº a¹m´µÓ»µBº
a£ zBº4aA»£'m_³Íj2Bº2.d#§ m>2 2?«4¹Bºü2?ud[¾Á¼tü2C£.Ö´{Cd {2?ua
+°A'3Bº£R®A¼ta;+° m_³Íj2B[A?« :2++° m_³Íj2Bº2¢+« ÖÅu®a[Ja.Ö´{Cd£a
+°Am_³Íj2B[+«m_³Íj2B[+ Aÿ¼Ø-2Cd4?«§4¹Bºü2!qJÅÓ¡®=?u¸ÖR®a£4H4ra"
WBºT[T[ P®-Bº4C£»T#dØ"[ u[+«JR®A¼ta=+°Bº£a"3-2Cd¦´{a2¢»
{£a-2A¼¢»\Lm4r 2A2?¢¸»a£>Ø2-+°B» a¹m_³Íj2Bº2-[.Ö±Ā2+°A:2+°
m_³Íj2Bº2=+°Bº"4¹Bºü=+°Bº"m´d`Ö+°Bº"
;+°Bº:2?¢¸ 2.d2JA¼´Bº+[;+°¯Ð´2Cda£Cd a+° ¯Ð´2.d¯s£Bº£Bº
=2CdA¼a2ÖÅu®Bº"8A¼a ÖÅÓ®qA¼6£A¼aA¼a´{¯Ð´¢+rüK+°[´Õ2.£dqA"
-A¼2C£ ?«§+°[´Õ2.dBº2 mCd»+°°A
-u|4 :+°Bº l°ûB m_³Íj2Bº qA¼ ¯2Āa qA¼ 4¹Bºü q { A¼a qA¼
- uÏ2 ü¸- K {#§ ¯Ăl°×+°[´ÕĀsaz
+°ü4»£Bº+°ü¢¾Á¼t a£>Ø2.dµBº3a£ Ø 2C£=+°Bº {2N"34N¢» {2A¼[
.Ö±ĀH ] 4N¢ ¾Á¼t a£>Ø2 ´BºCd2A" 3 4N¢ [>24r a£>Ø2 {2A" -u2?«» '
m_³Íj2Bü
m_³Íj2Bº z-2!qm_³uj4rL¯2+°ü z-[-ag2-A»¯2+°ü2-A»£¯C¹JÅÓ®l°ûB
+°H4| ¯L+«JÅÓ®l°×3m_³Íj2Bº2+°[´Õps2N:2Cd+2° !qT2]-+°Bº4¹BºqJq {:+°¾í+°AÉ¼T
:u ?u¸Bºl°×2#» Eu¯a¯ÐCdHA¼tal°ûB Wmu³uj`Bý :2?¢¸2]_d#l°×
]y3.d#§m´+° ¢¸ Xa4 Ā4ra3´L¯a£üK.d ¯¯L+«Eül°×CdÖ+°?« mu³uj`>j
¯2´Ë #üK4as.£yaz3Ö¯a¯ Ð IA»T+«3Td üKT L2].Ö´Ā\2N'¯2A¼abā2¢
£Hj+« ³uL¶±ĀCd+rü´{mu³uj`m4rJÙ £[.£u¯2A¼a24r Lk2.£Bº
I-SERVE 49
mu³ujÈü
EuA»T:u.Ö´{ C¹2N
¯a¯ÐIA»J -´{Bº »+° mu³uj` m¯Às[ ]+« a£ü _d#´Bý {2B»A[ .»Cdü
A¼ab ´ā { Bº+°u¸4r {2B»T -az£ =´{Bº -XAÉ¼ü2!q :2§ 4r {2B»N =2Cd 2N ]y£
T¯+¹l°×2B 2#.»¯Õ ¾´!q§A[
£l°×¯2C£2=l°× =´{Bº£ÿªasl°×+Ls¾á4rü[3¢]¯s {2B»A[
:2?«´¢¸».dal°×=´{Bº8A¹;+°´[.»¯s {2B»A[.dü¸]ü+°#Ö-2#¸
C¹ #Ö8A¹;+°?«.»¯s {2B»A[a£mX2_ ÅÓ¡®£l°×´q:2?¢¸ £ÅÓ¡®= a8´[
.»¯Õ£
:2Cd3ü¯Ø "ff-[T¯+2# {2B»A[

'¯2Āa»T?«"'¢+°d»T?«"»2!q 8T?«"-[:u2?« 3¢.dü£l°×+°ü¢
l°ûB .»yT+r {
»2Ö Cd ÖzA¼t ¹ £ Öz4Bº -2Cd ÖzA»t -dl°× =´{Bº A¼abāü ¯TAÿ¼ü
l°ûa4rdü+°!¬§´{ü¸üJ?«C¹» ¯L±p»N
£l°× +r¯s 0uP4r {2!q ´Õü¸ü .Ö {ü¢ 4DH I¯s {2B»A[ :2?« z2A¼a -H+«
z4Ùü¾´BºCd {2B»A[
=´{Bº .d¯Õ£ :2?¢¸ £ÅÓ®l°× KCdü L±p¯s {2B»A[ :u2?« KX4ü :2?¢¸
:u2?« ü.»a£|aTm?u"-[=\L´BºCd {2B»A[
£l°× z¯HCd2 ]y2N=Bº .ÖT+« .Ö zBº ]y2NCdü `«+«2NBº z;2\2N
.»X+«+°maC¹BÖi2N
C£»¾´2]Öz+°üK:+°B» {£az»±pÕ2]´µÓ¡ {üK:+°B» {£az
:N4¹JÅÓ®2C££_2Aÿ¼ {q
CdE¸ :´{Bº£l°×4asps2N 3dC£a£$+r£ü[=´{Bº-+2#
{2B»£Bº 3d [>24r» a£>dØBº 3d U {Bº :´Bº :+° B» 3+rµÓ2¢ 4rH u4r
4rH¢´L ÅÓ2u4r {£Bº
CdE¸ :+°Bº '»¬Bý 3+rµÓ2¢+¹?«Ö>£üa£>Ø2:TBý {2N:A¼2C£8A¹ d
u4r+°[´Õps2N£l°×¯|aCdE¸ P®£ÿªas4rLa£ uØ[+«ÖÅÓA2Á¼
]A+rµÓ2¢m_³Íj2BüA¼a2
Eu¯a¯ÐCdHA¼ta P®m´d`2Ā\2.£a»´Ë aÙ2£dz aÙ2¯aØ aÙ2

.d2mA¼ aÙ2Aÿ¼ aÙ2-KA?ua3Cda£Cd ¯ÐaÙ¢+°2mX asü¢+rü-KA?ua
-´{BºE;+°ĀLÖl°×XL\.d¯Õ2N=+°B8Öü4qA¼-2C£S+°?«-N.d¯Õ
Eü:u-Bý\2N
Eü¯a¯ÐIA»T¯aØ.d2mA¼+°mC£A¼üK8Ö±pdaz":2CdS+°?4« r {2A»T?«"
¯a¯ÐIA»TEu {Ð¯aØ.d2mAA¼üA?«.£uA¼a2 .»yµ {-2A¼ ü¸Kl°×8Öü4
+°[´Õ2.dB2º qA¼
I-SERVE 50
E-u4r¯aØBº].d+°2CÖi£+°[´Õ2.d#2qA¼-2CdA¼a2 .»yµ #-N¯|a
4rK:+°Bº/Cdsa2´+°8A¹AL+°[´Õps2N-A»T?«"=#±pCd2N"
¯a¯ÐIA»TEu-NAL+rA¼m_³Íj2Bº2Öz+°¾íB´ý TÐ2A+°.d¯Õ¯aØ.d2mAA¼ü2C£
3m_³uj4rLÖz+°Aÿ¼R¢qµü
WBº-u ?u¸Bºl°×2#Eu¯a¯ÐCdHA¼tam_³Íj2Bº2Öz+°¾íBý´ l°× L2CdA¼4aÙ 4 r
ÖÅu®a-+°Bº Eül°×´2.dÿªC£ü3 a`ü;+°A[JA¼ ;+°?« +°[´Õ2.£az3¾í´LµÓ¡A¼¤Ö
]A+rµÓ2+°[´Õ2]2NA[ÖiµuØ[+«-2C»qA¼
3+°ü zCds _qWuĆ».»yC
Cd¯Õj_uCdCd4a£Bº´Õ.¹CdC» .»yC,
CdA¹Ø>2üÿªC»T q2_|a2Cd
a£+°ü»+°> 4¹´ØAÉ¼ aC¹´Õ ,,/m´¯µ¢¸
]A+rµÓ2-2Cd2-[.Ö´B[+«£Ej+« ³Í+°T:+°Bº;+°.d+° ?«+°ü.»µBº¾í
2S ;+° ¾Á¼t _2Bºa£az ³Í»42 4r +«2A¼´BºC¹2N +«2A¼ ÿªT2S 4aCdj2CdBº -2C»
»42 C¹ ¯?«4r ¾í+« =4aCd£Bº -u 3 a£az ' ´+ ;+° +°ü+rü2 ±Ā# m´d`2
Ā\2.£a ' aw 2?« AÿØ¼ ¢ -2C» »42 C¹£dzA» {Bº :# -# l°ûB +°ü+rü2 ±Ā#
á4üIµBº-az£¯|a:#a£az[4rK-#4aCdj2CdBýk 4rK z#§+¹q+° ±pdBº
]A+rµÓ2ÖiµüØ2-2Cd?«N]A+rµÓ2´vLs4r-´L]yā2-[.Ö´#»:+°Bº {A»tµÓØ2
WBºa£ ]A+rµÓ2Öz+°¯ÕgX-N-A»[>Ö ¯s {-azC»:2A+°.£um_³Íj2Bü
£?« Ø ³Ía£ü .Ö±Ā2 -A¼2C£ -$Ïü A¼Õ[§ -¯L2] .Ö±Ā2 -2Cd mCd» -azC»
-$Ïül°× mCd2: K=u+°[´Õ¯s£az-2?u»Ö"
/CdC¹ØCdA¼ØC»CdmCd
¯Ðd2¯2TC¯Ðÿu Cd¦,
¯Ð¯2+°i¬ µÓc 2dX
uü¯2+°ü uü C,, /m´¯µ¢¸
¯2+°ü2 {2!qA[_?«§ ']A+rµÓ2-»-Nÿ©Ā2JA¼8AÖi£+°[´Õ¯s2N3¯2+°ü2
±pC»+°[´Õ2.»N±pCd2N:A»¯CdØ2
a£ zBº4aA»£Ja ?« ?«+ ]A+rµÓ2-_B»# 2?«á CdjJA¼-AÿØ¯a´24r'
m´´2.d28aBºC¹2A¼[.Ö´{Cd£a P®3á Cdjl°×Nl°×ü+ruüq 2#£a8
Nl°û q+°±pC»
JA¼f -» # =u l°×A¼aCd2N" á Cdj JA¼ m´´2.d2 3a¹´ÕCdÖ2N
-2!q m+«2A¼ á Cdj 3dJA¼ m´´2.d {!q§ 4A" :u -2!q á Cdj¢
¾í£
m+«2Aff-»Nl°×ü {!q§4A"
-Q4r+°4aA»£3á Cdj¢[>24rN\Ðÿu42q+°±paz!¬¸C» 3d¢2]´{?«§
'm´´2.£[+«-T=?u¸ Āsaz"-2A¼ ü¸l°ûBá Cdj¢Nl°×ü {£d[.Ö±ĀHQ[+«
J|a 2?ua"
WBºa£ ;+°Bý+« +2.Ö2+°2?«A¹2 {2N£?«+« 3+rµÓ2¢8»¹Ö2m#+°ü {2Bºü
{#¸ +°[´Õ¯s£az-+rµÓ2¢+« Ö2m#+°ü {2Bºü=+°Bº2S .£yaz"-Tq» q {JBý
I-SERVE 51
mu2X ü¸-T3+rµÓ2¢ {#¸+°[´Õ¯ s £az'Td [.Ö ´#´{Bº 2
£Bº+°2?«A¹2 ü¸
3+rµÓ2JA¼ Ö2m#+°ü {2Bºü3a¹´Õ2.dl°×£Bºff-[.Ö´{C£2:u.Ö´Õ2Cd mCd2.»Cd
m+«2A¼3+rµÓ2 {2A¼KA[JA¼Ö2m#+°ü {2Bº {2A¼K-ag2.Ö´ .£y"
.Öá£A¼=2A¼l°×.Öá£A¼2!q-+°Bº[>24rÖ2m#+°ü {2Bºqq {-T[>24r {2Bý
{2!q-Tm+«2A¼ {£dJA¼ {£d-[.day [>24rq[£?«4a2]3.da| yT?«"
-u|4á CdjJA¼3a¹´Õ2´_Bý'm´´2.d2¯CdØÖC»-´{Bºá Cdj3Aÿa [
-2A¼ ü¸3dm+«2A¼ {2?uBºKm´´2.d23dJA¼3Aÿa´Bý {3Aÿ»d [-2A¼ ü¸-N
JA¼ {2#2A¼K {Ð £N2.d .dy m´´2.d2 ¯CdØ» +rA» :+° m+«2A JA £A¼ü =u
.Öü¸C£az"
:+° á Cdj¢q[ N\Ðÿu42m´´2.d2¢+« =u ]y2A¼[ {Ð -2#£ { mÿu2X
-2!q8T?«" ü ¯s {¢q[+Cds-2µü+°[´Õ2.d#»mÿu2Xm´´2.d2mÿu2X ü¸´{?«§2N
+°+°á Cdj¢q[N++ruA¼üQ[¢+°[´Õ2.d .dy
:+°'m´´2.d2¢ l°×+°[´Õ2.»N\Ðÿu42l°ûBĀ ´+«+°»4rKµµÓÐCd2+rA¼ 2
{2B»ÿªT[_?«§:Nm+«2A¼[-NJA¼[ 2.Ö´{l°×2#£2-2C»4rK[>Öm+«2A¼Nl°û
qA¼[>ÖJA¼ Nl°ûqA¼á»µÓÐaBº¯2+°H ¯s 8N=!¬ £ a .dy
ÿª Ø+°a¶`¯ÕA¤2Cd2
:+°Bº£Ej+« ³uL¶m£¯Õ][µ¢¸+°2;+°?«'£?« ÿª Ø+°a¶`¯ÕA¤2C£[+2.Ö2

á£ Lcps2NÿªT+«3+°a¶`µÓ+«s {2A¼»¯ÕA¤2Cd2-Aÿ¼£CdT uÏµm¯s2+°[¾´?«§Cd
¯ÕA¤2Cd [ »j£ÅÓ¡® .£u 2N {£a :+°Bº ' ¯2A¼abā2¢ £Ej+« ³uL¶ a£¯Õ ;+°
µ¢¸+2° ¢3m´¯+ s« ]y2N3µ¢¸+° » 2!q
-ĀÐCd2mC£ØCmÁÿ 2XÁa£g¯ĂaÐ8 dC,
m_³ÍjB»±ĀLg¹ÿu4¦CdA¼Aÿ¼¯sa¤Ð ØAÿ,,/m´¯µ¢¸
'µ¢¸+°2 üĀ³ÕuCdØA¼Õ§C¹.d ¯s8J-Ðd2+rA¼=2A¼+°2!qQ2?¢¸4aCdÐ
¯ÕA¤2Cdm´¯+«s {2A¼[Ö2#»-ag2+rA¼£Ø0uØCd32A¼¢Aÿ»2mA¼¯a¯ÐXQ[.d+°4rT L2.£a
3d8 £a2!q
£¯s 24r+«2A¼Nl°×-»Nq» qA¼ +2!q
.Ö#§JN2]a£H´2Bº+«2N|+´Bº Cd2Nff
-[[d 2=ul°×A¼aCd2N"-[;+°Bºm´W2.£Bº+¹2BýA[_?«§+«2A¼Nl°×-»N;+°?«
£¯s 24r {2NA[.Ö#§JN´2Bº4Ls2.d4ü4C¹2N-£Bº+¹2BýA2?¢¸Cd ´ z2N"
Cd´{2N=u42!qm´X ¯s {¢4aCdÐ z-»4`2;+°!q {2N4aCdÐ2-2!q
8T?«"_a {-[-2A¼a-l°×2# {2?ua-N+rA¼m´XÁa£g[+CdÖz+°-2µÓü
3+°L¶2.» µÓ+«s ;+°?« {2NA[ ´|a4aCdÐ zm´X:2mNd Cdl°×¯2_2Nÿ2]µÓutN
4ùü 3+°L¶2.d+¹4üA¼ -u|4 ŃÉ£ØN ´2.dÿªC£ü l°ûB Cd Cd -2µÓü C£ z
3+°L¶2.d+¹4ü {:A» 4aCdÐ z
'£?«3Aÿ¼[+°T uÏ2m´X-` v a+°-` {3+°L¶¯s2A¼[qAT+°L¶¯s2A¼[
.Ö_C¹2N á ` {¢ { -`<2Bül°× l°ûB 3+°a¶` T+°a¶`ü {£d[ .Ö_C¹2N
I-SERVE 52
:´{Bº£Ej+« ³uL¶m´ĀsT2]4aCdÐ¯ÕA¤2Cd2¢' #üq {4rKÿªC£ü£?«
-2µÓü-[ {2N-2µÓü-2!q-` {ü-`<2Bü-[ 2C»H+°4r-ag2.»¯+¹4ü2
3A¼Õ§C¹.d¯Õ´{Bº3£?« 4aCdÐ¯ÕA¤2Cd2'£?« ÿª Ø+°a¶`¯ÕA¤2C£[+-ùÐ+°a¶`
¯ÕA¤2C£[+=2CdA¼4Ùa4r {2A¹ 2-ag2.»¯+¹4ü2:+° .Ö#§+rd.day¢+«±pA2
.Ö#§JN+rdÿª T¢[;+°-2µÓ-2A¼.»Cd ÿª T¢[4aCdÐ4`23+rd3+°L¶ps2N
-2A¼ ü¸ÿª T=#2!q+rd-# ¯2s N-2C»4rK+«2NNl°×-[CÖH¯Õ+rd+«2N+«a£A¼
¢+°2¢l°ûB:N+«2NNl°×-[;+° Nl°×l°×¢aÃ»¯Õ ¾´#§Bº2l°×A¼aA¼Q[+« £Ej+«
³uL¶ ;+° 2]/A³ua`:.£yBº'/A³ua`»Cda£Cd ¯aØ¯ÕA¤2Cd m42AÉ¼+°as l°ûB
¯ÀÐ+°L2.£Bº
'ÿªT[;+° _2X-l°×2A2Q[.d#§C£ 2A¼ü+Qt S ü-BºÃNBºÃ24rXa4
Cd£d+¹2Bý-´{Bº8S +«2A¼ {#§"8S ¾í {#§"= ÐaC»Hy.Ö´qa
=+°Bý+° Bº8S l°×3S l°×A[+rÅÓ¡® {Nl°×+«2A¼Nl°×A[J´{ {Nl°×¾íNl°×:2C»
2.Ö´4H\2N+°+°= ÐL+l°ûB'Nl°×:A»-[[akaz2].Ö´Bº2ĀAÿ¼Ø2+rA¼
a£ m´Xm_³Íj2Bº =2Cd _a { {2A¼2?u {"A[.d#§ {K?« 3 a`=2Cd
_a { /2A¼2?u {" +«2NN+°»N ;+°?« 0ud24r {#¸azC» .Ö#§JN´2Bº a£H#¸4r '
m_³Íj2Bü'KÅÓ¸a£H3+«2NNl°×Ö2#´Bý±p£H-u>a4C¹2A">a4#2qA¼
>a4A¼=2A¼+°2!q+«2NN+°»A» qA¼'m_³Íj2Bº2ÖzCds2+°H´Õ a¹m_³Íj2Bº2¢-2µÓ2
+rA¼-2A¼ ü¸:NA»[4aC£Ð+°a¶`l°û¢+rA¼+°+°'m_³Íj2Bº2=#+°A¼üA¼
a£ 'TAÿ2¼ 4r'u³uØm´´2 .d2¢»£¯s Ö N\Ðÿu42qA¼ +°+°Q[+«-Nÿ©Ā§Ö
3á Cdj¢N\Ðÿu42 {2Bº ü¯Õ- ¯a2qA¼
a£ -Q4r+°m_³Íj2BüK;|+a+°24r {2Bº {+[m_³Íj2B¢¸U {ü2?ua+[
m_³Íj2B¢¸ .Ö!q̧ /2?uaz +[ m_³Íj2Bü |+ ü2 µÓØ24r {2?uaz +[ m_³Íj2B¢¸
£ a´T+ra£ül°ûB {2Bº {+[?«+«m_³uj¯Õ§+°as+[?«+«Tk {¯Õ§+°as:ua+a° +rü
A» Cdü ¯Õ§2] m_³Íj2Bü L+[ :u m_³Íj2Bü =[ a+rü {£Ö ¬+° C»Hy
.Ö´Bº2m_³ujTkamA¼üCda2l°ûB+rA¼
mĆ»Ø+°ĀØBº4¹ÅÓ¯Ø¯ÕgCd¦+°#+°aCd C,
ÿªC£+°Õ§+°a¹ÿu ¦±ĀLg ¦¯Ð¯Ðÿu Cd¦,, /m´¯µ¢¸
'µ¢¸+°2¢ W ³uL¶ a¹Öi uÏ[+°Td[m´ĀsT¯s£BºQ2?¢¸3+°a¶`¯ÕA¤2C£[
¯?«4rm´ĀsT2.d?u[ 24 [2.d .dyÿªC£+°Õ§+°a¹ÿu ¦-2!q´2.dÿªC£ül°û {2B»
3+°a¶`µÓ+«s-[-ag2:+°Bº W ³uL¶;+° 2]m´µÓq QµBº8 2!q
m´Xm_³Íj2Bº2¢´2.dÿªC£ü£az-+°BýA+r=2A¼l°× ÿªT¢» {£az
:T;+°A[+« ;+°?« µÓmCd {ü;+° ÿªCd2 a¹ÿªC£[=2A¼l°×£µÓ2.»d#2qA¼"[´{
m´+° K?«[3TL.»¾¯dØHKa ?«4§ B Ãº +°L\2.»d H4rHJ#[2?«KA¼a£[+«T¯Õa| dH
-az£-u=2A¼l°×>a4#2qA¼"'m´µÓl°×3d»¯ Aÿ2.Ö_Cd£Bº
a£
+°#+°aCd Cff42mBº[_a4ra´{ 4r$ {2NA[.d#§C£aC£ü´B±ý pl°×2B

= a ´#§l°×2#£a" _24ra2¢ {2B» µÓ|+s ´#§l°×2?¢2N -u|4
ÿªC£ +°Õ§+°a¹ ÿu ¦ff
I-SERVE 53
ÿªCd´2.dÿªC£ü3+°Õ§+°a¦3+°a¶`.» ¯## 2?«ÿu ¦;+rµÓ+«s'´2.dÿªC£ü
±ÂN\ a£ÅÓ® u4r A»[ ³uA¼t¢¸ A[ [ü¬BºC¹2N -2A¼|+ 8 m_³Íj2Bº ´2.dÿªC£ü
Ta¹Aÿ¼2 ü¸l°ûH±p #2qA¼
W ³uL¶'TAÿ¼24rm´¯24 µCds4rm_³Íj2BüÖz+°ÖiµuØ[´2.dÿªC£ü3+°a¶`
¯ÕA¤2C£[m´ĀsT2] P®-¯üTd2¢+«m´»W¯s:u-£Bº
a£ :2Cdlû° .Ö´ ]y2A» 2!q :[ a+rü T]mCd m_³Íj2Bü£ J?«¢4r[ J?«+«
-Nÿ©ĀÖá Cdj¢4rKN\Ðÿu42 {2B»- +rµÓ2qA¼:2Cdl°û 2=+°Býk2] .£y 2!q
EuA»Tm_³Íj2Bº´{ ¾í+°´{A¼4Ùal°×ÖR® -+°Bý /Cdsa2 ´+°;+° AL[ .d¯Õ2A¼[.Ö ´¯L+«
]A+rµÓ2¢Nl°×ü2?ud-»m´µÓ ]y2NA[JA¼:2Cd.day>L\2N
:+° +°AÉ¼¢+« ÖRC»m_³Íj2Bº2]#§] a ´2.dÿªCd 3 a`ü¾í´LµÓ¡A¼¤ ]A+rµÓ2¢+«
m´»W2]Eu¯a¯ÐCdü:2+r z2A¼l°×Bý.£a-+°Bº£L+«.£um_³Íj2Bü+°[´Õ2.£az
£?«¢¸;+r+°m_³Íj2Bº2¢+« :A¼tam´W» 2.£a-NÁ¼ja£$ {2Bým_³Íj2Bº2
Eu¯a¯ÐCdHA¼ta3m_³Íj2Bº2¢m+° 24rÿªTA¼4Ùal°× ]yÁ¼ja£$-2Cd¦´{a2¢+«
m´»W2.£a-+°Bº´vüa£W¢Á¼jBýµÓ 2 {2NA[´+°¯ Nÿ¢ {Eü {2N3´+°
´L£a>ü[A¼taa£+°:_b2N´BºCdl°ûay[ {£a
' ´L¯ÕgX .d¯Õ Eül°× a`«2] { Cd ÿªas4rL ¯Ă¢ :´{Bº { ¯2+°
¯2Āa2¢+«-2!q 3d4rLÖz+°¯2+°ü dÖm_³Íj2Bº2¢+«m´W» 2.£ü» T2Cd +¹L+°
+°H\2N
Ö2#»Eu¯a¯ÐCdHA¼taÁj¼ a£>m_³Íj2Bº+°?u³Í[Süy+[ a¹+Cds m_³Íj2Bº2¢+«
m´»W2.£a -+°Bº l°ûB+2Bºü A¼ü ¯ zmAü 3+rµÓ z¢+rü -K +°[´Õ2.£az
ÖCd l°×2# z2A¼l°× ÖÅÓ®4r -2Cdl×° z2A¼ ¯ Nÿ¢ C£ .d¯Õ ÿªas4rL Cd a£>Ø2
Eül°×+°[´Õ2]2N
dzA¼¤ z
+rK:´{Ba£>Ø2.d#§¯Õ2Aÿ¼a£$-»µÓmCda£$Öz+° ¯ z#§Bý2] {2N.dBº4r

:a£4ü£adzA¤[+«-[TAÿu¯ÕA¼¤Ö!q̧ {£a-#3+rµÓ2¢-´Ăa¯m¯Àsü42Aÿ¼aÐ
m¯Àsü¯Ða£Ù[+«a£¢»Jaü+¹¯2-´{B» 3A¼a£t4r=A¼aCÖü.d¯s£a
wa2Bº´+°u ¯£ĆdüCd ¯ü vØ³Íü4r8a£#.»¯ l°×2#£a-#3+rµÓ2¢
A» uCdü£aA» T £üC¹ ]y3+rµÓ2¢[ü_BýdzA¼¤2.dBº?u[+« ¯ÕA¼¤´BºCd£a
:N.d¯Õ Eu¯a¯ Ð CdüC£ zl°ûB ;+° T £[+°H2.d+[ :Cda A» Cdü¢
+°H¯Õ±paz-+°B» {2Bý±pda
'>j¢EüÖz+°ÿªas áTA¼aAÉ¼BºµÓmCda£$ á¯Õ2Aÿ¼a£$.d¯s2Bº4r»wa2Bº
¾¯i£Øü Cdü´BÃaz a`ÿªT .d#§ .»L >¯2A¹³u2 +¹u³uü24r ?u¸Bºl°×2#£a
dzA¼¤a242¢Jaüÿªd2+°a24r-a.dl°×2#£a
I-SERVE 54
3´4ü u¸ÿªd2+°aÖdzA¼¤2>L\2NS+°?«´B»¯L+«dzA¼2¤ 3\±paz2NA[C¹±Ā!q
ÿªCdm Ćd´Õµ.£ü+¹u³uü2ÖzA¼¬i2N
dzA¼¤23\+Nt ¯´?«|+Eüÿªas-azTA¼aAÉ¼Bº ¯£Ćdü¯ »µÓá] a£Bº
dzA¼¤Cd2mC£[4Ly.day.»¯Õ3Cda£Cd[mA¼l°×/´m+°T2.£Bº
Eu¯a¯ÐCdü3´Bº+«2?«+« {;+°a2mAÿ¼2AÐa£¢´ül°×m´W» 2.£a
µÓVa»+rA¼m´´2.d 2C£ ¹>Ø»

:+°Bº a£ zBº;+° m´µÓ»µBº
a£ zBº zK2mAJR®A¼ta:´{Bº¯güµÓVa£[Aÿ¼L2]T 2¾íXa4Cd {£a4A
£ÅÓ®¯güµÓVa2a2mA¼2¢2]=?u¸±p4H\2N"
WBºa£ = Lw+Ci »
£l°×ÿX+°µÓVa2 {2Nff-»mÿª {2#2A¹£aa2mAÿü42B

A¼L±pqa +rK = Lw+Ci » Cd ¯güA»³u2 JA¼
:N »ff -» -Dÿ 2 {2BºA¹ £L+«

Cd Öz+° 3X£³Õu+° A»³u2JA¼
»ff -» -Dÿ 2 {2#2N -u ¯+°j Ö 3X£³Õu+°

A»³u 2JA¼»»-Dÿ 2+°ü£aCd £¯£_ü2.»Cd ¯+°jmÁ»µül°×ÖÅÓ®4üaa£4üa
a£ -[µÓVa£ül°û-Nÿ©Ā2.ÖiCdØ»-N¯gü +r4üA¼¯+°j +r4üA¼
£¯£_u[_?«§-Nwa2Bºa+rü4r- {Cd {2#2N
A»³u 2¯gü24r {2!qA[¢ {2B» ¯Ăl°ûB¯gü24r» {2#2NA»³u 2¯+°j24r
{2!qA[¢ {2B» ¯Ăl°ûB¯+°j 24r» {2#2N
J?«¢¸]Cds » Ö.ÖCi d £Ø[+«-QÿÖ {2#2NUT.» ¯.»§ qÖ ]C£s[+«-QÿÖ {2?uaz
]Cds2¯+°j24r {2!q£?« .»§ül°ûB¯+°j24r {2?uaz¯+°jµÓVaAÿa¬iÖ4ü2C£
¯+°j24r» Ø ³uL¯s {2?ua
Ö4ü¯24X |+TCÖü¯s2A¼2?u£"-+°Bý A+r=2A¼l°×"K¯Ð´2¢+°[´Õ2.»
[Õ K 7³u¢¸ +°A¼ uB» [Õ =+°Bý+w i£ ±p4üBº A»[¢Öi£ A¼a4üBº JÅÓ̧[ = a
-BºÃ¾´#§4üa"=2A¼+°2!qJÅÓ¡®¯+°j¯Ða´{ü
-u|4 ¹ mCd ¯Ða´{¬i3X£³Õu+° µÓVaAÿaü= a3´qa-2A¼ ü¸ Eu
¯a¯ÐCdü3]H¸¢2]¯üÿª24rA¼a4H4ra:2A¼¢3µÓyaØ»JqA¼
a£ :+°Bº Kl°× a¹ z<ØTd24as .»d H uÏ_ü2u4r¾´L\C»'ÿX+°
µÓVa2 l°ûB ¹a±Ā[ ±Â2A¼Cd2N uÏ_ü2 :2+r ¾´L\C» ]Cds2 ´2.dªÿCd a±Ā[
±Â2A¼Cd2N =2A¼+°2!q á Cdj ÖzA¼?¢¸ ¯Õ§ .» ¯#´{Bº Cd ]Cds Cdüs ¯L2.» '
´2.dÿªC£ü¯Õ§ qµBº- uÏ2+°H ¯s»]Cds Xs8aBºCd2N-2!q- uÏ2¢2]]Cds Is
A[¢2]´2.dÿªC£ü£?«¢2]¯+°jA»³Í ü£?«¢2]¯güA»³Íü/A¼bāT¯s£az
-2!q ?«§±ÂBý¢2] ?«§ zA¼tA[¢2] ?«§¾´2l°×ü£?«¢2]l°×2Bº8aBý#§4r
]Cds A»³Íü- uÏ2¢2]8aBºCd£az
'- uÏ£[+«-Nÿ©Ā23Aÿa2.ÖiCdØ2+°+°.ÖiCdØ»- uÏ2C¹+°H ¯s]Cds2-A»
¯+°jA»³u 2-A» ¯güA»³u 2
I-SERVE 55
.ÖiCdØ»]A+rµÓ2]Cds»]C£s+rµÓ2ÿªC£üÿX+rü-K+°H´ÕC»ÿªC£+rµÓ2'
Bº3+rµü;+°!qQ[_?«§ ¯Ă¯ ¯s m´´2.d z-[-ag {C¹2N4AQ[_?«§
.d¯Õ£Eu¯a¯ÐCdü]]H¸¢2]A¼a#2¢3µÓyaØ»JqA¼
a£ zBº4aA»£-2A¼L]C£sül°û:u2?«µÓ+«s {2#2A"+2A¼L]C£sü|+ {2#2A"-2A¼L
]C£sül°û ;|+ a+°Ö µÓ+«s {2Q -2!q = L+« £L+« »|a »|a m´´2.d2 +°[´Õ2.£H +2A¼L
]C£sül°×:u2?«µÓ+«sqA¼2!q£ÅÓ®l°×+°[´Õ2.»m´´2 .d2 ¯Ă ü¸>[j2]2N+rA¼-[.Ö´ ü¯Õ
¯s2N 3¢]2] .dBº4r ' ´+°» u {2A¼[´Õps2N =2A¼+°2!q ¢+rÿª 2¢ ¯Ă
m´´2.d »a»a4r»+°[´Õ¯s£az ¯Ă¢2]m´´2.d2´{?«§#¸4r= ÐL+-ÿª 2
+°ü4#2 qA¼ +°+° _³µ = a¹ +2A¼a -A¼§ 2Cdül°× mCd» Ja .Ö´Õ µÓc+«s
{2#2A¼[»l°×2?u
WBºa£ C2A¼a´Bºl°× Ð#¸m´´2.d2 ¹>Ø2+r+°±paz!¬Ç » m_³uj uÏ2+°H\
¯Ăüaz2]±paz£m´´2.dmÿu2X-u|4 {2#2N-2!qÖ+° » !q {2BºA¼-´{Bº
»A¼µm¯s£+rØüK4rH¢+#§l°×±pC£az+°+°K7³uCd´{
-2A¼L ¯Ăl°û3 µÓ+«s {2B»##¸azC» = L m´´2.d2£L+« »a»a4r +°[´Õ2.£H
+°A"-[ {Ðm´W¯s£ {
¯L4r4 [2.d'm´´2.d2¢= Lm´´2.d2£LA»8;+°Bºm´´2.£[wa2Bº £Bý
m´´2.d2 NL4r.dBº#2qA¼+2Cd 2N+«+[m´´2.£ü+°`2¢´{?«§+°`2¢±pCd£az
+2Cd 2N+«+°u2Cda2 al°û {2#£az
¯Õ§ ¢= Bý>j£Bý+« ¯Õ§ = Bý a`2£Bý+« m´ÅÓ d 2
¯ Õ§ ¹a´{BÖi³Õua`Ø4abāBºm´´2.£[=u¯Õ§ .»¯s£B¹-u|4 ØÕ§¢ ØÕ§
¹a´{BÖiU {Bº¯Ð´m´´2.£ü¯Õ§ .»¯s£Bº
+°+° a£ =[ a+rü m´´2.£ü {£Ö -K ¹>£Øq ¹ a±Āq
¯2A»³Õu2.£HĂ´[qA¼+°+° ¯Ăüaz2]±pC»m´´2.d mÿu2X±pCd2N-A»Ö+°2
Áag z-ÿª z¯jX
:+°Bº £Ej+« ³uL¶ m£¯Õ;+° ]µ¢¸+r[+« £Ø0uØCd ¾Á¼t -ag2.Ö±ĀBºA[4B

m´µÓ¯ Aÿ£ü4r» .Ö´{l°×2A2
a£ zBº ³uV¶= BÖi£¯|a ¯Ă¢8T3¢]ĀsB¹ #¢¸ -A» .Ö_C£Bº-A» .»Cd¢¸
.»ĀsBº ¯Ă¢ {2Bº#2-2!q¯jX.»Cd¢¸ {2Bº#2-2!qm+«d+°+°¯jXm+«d:T;|+
a+°24r {2?uaz-»N¢+rÿª 2»A¼2l°ûB
dN¤ ĀAÿØdX
CdAÐ.£ A¼XCdCdajù+°a¹Xff-2#¾íTd»_üáps2N
¯jX-ÿª 2 ü¸+°ü4Cd2N-ÿª 2Áa£gü ü¸+°ü4Cd2N+°+°Áag2¯CdØÖC»
A[ ü¸ +°H|4 -ÿª 3 -ÿª 2 ü¸ +°H4| ¯jX ¯CdØ {C£az Áag2 -¯CdØÖC»
I-SERVE 56
-ÿª ¯jIl°ûB-¯CdØ {C£az
Q[ Ö+« X´ÕC» ¯jX ¯CØd ÖC» -ÿª 2 ¯CØd 2 Áag2 ¯CdØ2 ¯jX -¯CØd ÖC»
-ÿª Áag wa2Bº-¯CØd 2:2Cd al°û;´{l°×£a+°A
¢?« Ā ØU {ü- uÏüJÅÓ®¯jCdü-¯C£Øü+°+°JÅÓ®-ÿª£üJÅÓ®
Áa£gü£?«C¹8aB»m´´2 .d -¯CØd »+r .dy-2!q' Øl°×üs ¯Õ§ .»¯Õ ¯Ð´m´´2 .£üK
-¯C£Øq +r .dy
+rK ³Õua`Ø4abāBº£B» 3d ¯CØd ¯2+°üBº ¯aÐ$ÏBº -u4[ »A¼» .Ö_C¹2N
+°+°3d¯jX¯CØd 23d-ÿª 2¯CØd 23d¯Õ§.»¯Õm´´2.d ¯CdØ»:+°
m´´2.d2TAÉ¼Ø-[Jwau-4üa"-NTAÉ¼Ø+r´{BºCdCsdÐ uÏ2C¹Ö+°2 ¯s2A¼[=u
.Ö´ 4üa"
4aA»£ a+° Td 2l°ûB.Ö_C£m´X£BºCd a`2« .d4r» 'm´´2 .£[
¯jL2] -ÿªT¯s£Bº -2A¼ q¸ ¾í ¢+rü+ +«2N ¢+rü+ m´dùü .»¯s£Bº -u|4
³Õua`Ø4abāBºl°ûB ³Ím´ÅÓd2Cda2'm´´2.£[¯jXa´24r-ÿªT¯s£BºQ[
_?«§3³Õua`Ø4abāBý¯jX¢´vaÐ+°u[+«¯2_2Nÿ2]Áa£güK {£az- K¯C£Øq3
¯jX q̧:´{Bº'¯Õ§.»¯s£Bº+°+°3+°ü2¢[¯CØd Áa£gq'+°ü2¢[Áa£gül°×
+raùü+°+°'+°ü2¢[Áa£gül°×+ra`2qA[¼ 4rK-T-¯C£Øü[4rK.Ö´#2.Öü¸A¼
£+«uC¹ps2N4aA»££¯2A»³u2Iay2Bý
WBºa£ z2A¼³Õua`Ø4a bāBý2S At2 {Ð³Õua`Ø4abāB+ý « ´vaÐ¯Õ+§ « ¯2_2Nÿ2]
¯jX {2A¼+[¾í £A¼2C£.»µ {+rK-N¯CdØ2+rA¼Ö+°?« +°ü2¢[m´ u´X3
+°ü2] a¢ z+«s±Â2ABº:+°3d£qBº3d¯jIqA¼+Cds4r;+°´{ùØCdjBº:´{Bº
'ÁT¼ ¢+« .£yBº±ĀCd£Bý ¯jX'dw+?u¸ ¯2s N"-azC» 'd ¯ ¯Õ§ =?u¸
.»µBº"-[Km´µÓT
'dl°û;+° ¯jX+°H\2N+rK-N'dÖz+°/±Ā¯ ü¸ 'dl°×üDÿ2]
¯Õ+° uÏ2 mCd»-2C»4rK´va£Ðÿª 2 ü¸+°H\¯jX+rA¼
3d.»¯Õ/±Ā¯8T#2?u£"T ØÕ§ ¯s»¯ Õ§ ¯s [ÿuT2]AÿØ[2.£Bº
-A»3d/±Ā¯-Nÿu »+rKdAag-ÿª 2+rA¼
-u2?« /±Ā¯ ü¸ +°H\¯jX.»Cd 3dCdÖzA¼?« a¹$¯Õ§ m±Āa2Dÿ2.£Bº:u
'¯Õ§dAÿag-ÿª 2AÐa£+°H\N+rA¼+°+°:Nl°ûBdAÉag2+rA¼'-dAÉag
-ÿª 2 C£ül°× ¯jCdüC¹ 3d Cda£X ¯§ü .»µBº +°+° - K 4B -¯C£Øq
+°+°3d.» ¯¯Õ§8Q¯CdØ2+r ?u[+«JüqA¼
a£ :+° ØÕ§UTTd 2¢K3¢.d¯L4r» {2N¯ Õ§¯Õ§+ ØÕ§¯Õ§+ÿqA¼»
qA¼ +°+° 8 m´´2.dÖ£ ¯Ă2+°ü ¯Ða´» Q[+« » Kl°× ;+° [A¼ac2 .d´ÕĀs
.dBº
K-ÿª 2¢.d¯+¹ ¯Ăm´¯24r {2!qm´´2.d2m´¯24r {2#2N ¯Ă
H24r {2!qm´´2.d H24r {2#2NQ[[_?«§ ¯Ă¢+° [CÖHd#2qA"
-¯ü¯+°jA¼Õ§C¹T.£L ¯s' ¯Ă]A+rµÓ2]A+rµÓ»Ā+«N¢K|a¯Bý42Bº2
¯Bý42Bº 2!qKa+rl°×2B»|a8J+rA¼-u|4mA¼§»A¼µÓØ2 ¯ĂĀ+«
I-SERVE 57
Ā+« ;+°B» {2Bº4r:2Cdm´´2 .d2+°[´Õ2.dBº » 4raB 4raB£Bº;+°B»[ü_Bý.»X+°ma
X ´¯L+«¾Á¼t 42Aÿ¼aÐ4a2+°[´Õps2N-u2?«4raB»'m´´2 .d2
;+° A¼Õ§C¹.d ¯s 'm´´2.d 2!q
» {Ðff-2C»»+r[A¼2C£»ÐJ?«¢
»2!q -ag»T?«"-Nÿ©ĀÖ¯CdAag»
»ff3a¹´ÕCdÖ'm´´2.d» {Ð

» {Ðff-»'Áü/´Ö\2.»£Bº= Bº"»-» #l°×= Bº-¯¬i

-agÖ£B»'wa2BºÁü£BºCd£Bº»Öz+°-¯ü¯Ða´2
¯Cff mCd»U {Bº

+rA¼+°+°¯C+°2!qDÿÖ'm´´2.d2 ¹ d2-#2¢¯2A»³u2qA¼
a£ .day .£u A¼a2 ]y2N Eu ¯a¯ÐCdü ][ ]H¸¢2S 2Na2¢+«
m´»W2.d#2 m´»W2.d#2 l°×A¼aCd2A l°×A¼aA" -[ 2 .dLy¯s£2 £ÅÓ¡® ¹ d
µÓVa£üAÿ¼L2] {£a4+°-u>a4 .dy-[ 2C»üyl°×£2
-2C» 4r+° £ÅÓ¡® ]jd µÓVa£üC¹ ¯2.dL¯s£a +°+° £ÅÓ® ¯2+°ü2 m´+ra2
+r£ül°×´{Bº+°[´Õ¯s£a A¼tl°×´{Bº+°[´Õ2.dl°×2B dÖ±pCd£a-[l°ûB
2-ag2.»¯+¹£H:+°-¯ü+°AÉ¼¢+«m´»WAt2
a`+°` 2¢» a£¢»>j2C£>[j¯2s N
-u3TA¼aAÉ¼ µÓd 2Na2¢+« m´»W2]Eu¯a¯ÐCdHA¼ta-+°Bý .Öa¹3¯2

JA¼ l°ûay£a£ÅÓ®N ØC»>¯ĂC¹34N[2Bý±paz3+r2X+« [mA¼ .ÖNLTA¼aAÉ¼Bºq]
l°ûay£Bº:A¼taA» C£m¯Àsü.d¯Õ[ÖÐa±pdBº[T2¢»C»a+[;2?«JN_#§ü
¯ L2.d+[q][ü_BýĀ©Ā§24 2A¼2.»¯Õ»üJA¼Áj¯2»¯+[l°ûay[
A» Cdua£
Jl°×>d2>d2ff-2#£L±ĀAüJA¼´vü.du¸Bº
:2Cd¢
' a£$Öz+° 2µÓ C£s2C£[' Eül°×CÖHd qdH-N CÖH ¯s 'Öl°×

CdCdsÐ2 L2Cd ¯§2- {Cd2Nff-[¯a¯ÐIA»T+« C¹]2NA2C¹m´+° » [mN¯s 2mX
»ü+¹£ü[3Ö¯2+°H2]2N
Ö2#»3 2mX= a¹q´Õ#¸4rq]'A» Cdü.d¯Õ3µÓyaØ±pazC£l°ûB£L
±ĀAüJA¼´vü»¯Õ»üJA¼.dX+«ü´BÃBº
-´{Bº ¯a¯ÐIA»T
)TA¼aAÉ¼ ³Ía£ u {Ð =´{Bº ´{?u§ {" K 2µÓ» T?«" K

+°AÉ»T?«"ff-[-Bý\2NÖ2#» 2mX4ra-2A¼l°×[ŃCda£ü z2A¼2]a£$4rL 2µÓ
.dLmCd2C£ 2]3a£bā#24r.Ö±ĀBº.Ö´Õ.Ö´Õ
:Cd »!q a£>Ø2¢+« .£yBº:´?«

A+rm_³Íj2Bº24ra£>Ø2.»µBº:´{BºJA¼ac2-az2N+°+° a£$´TmCdBºd ØBºff
-£Bº
-´{Bº¯a¯ÐIA»T
TA¼aAÉ¼ ³Ía£ u {ÐK´vaÐ>j4as.»¯+¹ff-2#-Cd[

CdüC£+«2N
Ö2#»TA¼aAÉ¼Bý+« +CdsÖü4+°[´Õ2]!¬¸Á¼ja£$4rCd+°AÉ¼2C£+°2?«+«+°[´Õ2]2N
3a£$3µÓyaØ¯ zmA¼2¢ z[\±paz:u3¢]2.dĀ4rBº

3³Í ' m´´2 .d2 =2Cd d ' A» Cdü -m4³u 2 ü¸ £l°× :´{Bº ' d
CÖüps2N
I-SERVE 58

-+°Bº» a`«2];+°a¹ u:+°Bº£ d¯Ă¯2 CdĂa£u:AÖu"=u|4T?«"

£+°2C£4as2N - j£C£Cd zC£sCd£uüØ z£a£>Ø z'¬+°üK=u
Cd´{ C£az"ff
TA¼aAÉ¼ ³Ía£$Cdl°×CÖHdl°×2B» Cd3¢.düK_d#l°× ?u¸B»µBº
3 #üT[¯a¯ÐIA»T¯Qae24r:u¢Nÿ2.dĀ\2N
¯a¯ÐIA»T a£ u+[¯+°jTdü4 [2.d {Ð=+°Bý+ ±pu=+°Bý+ a£uKl°×
-Nÿ©ĀÖ]ACdj¢» {Ð {£ {-+°B» {2BýK+°AÉ¼üK {¯jL¯s£ {
]ACdj¢» {Ð {£ {-A»K-¯ü¯Ða´2A2?¢¸»\Lm4r 2 {2N-2A¼¢»
W 4³u2 {2N-2A¼¢» Á¼ja£$4rLa£>Ø2 {2N-2A¼¢»3d-2Cd¦´{a2 {2N
A[¢´q {Ð.d¯s'm_³Íj2Bº 2Bºü 2C£ {2N
-+°Bº Á¼ja£$4r {Ð a`«2] Ö2#» Kl°× -Nÿ©ĀÖ .ÖiCdØ2 d.»Cd
3 L2.d_Bý2N3ÖÖ2#»Kl°×'m_³Íj2Bº2+°[´Õps2N'm_³Íj2Bº2¢KUTCd.dLmCd2C£
Kl°×+°üu4r+°´Õps2N
'+°ü 2?«UTCd2¢» {Ð=´#2.¹/±Ā¯Õ¯s£ {
3£?«Á¼ja£$-2Cd¦´{a2¢´ü:TBý {' ³Ím_³Íj2Bº2¢»K Ø ³Ía 2C£
Kl°×+°[´Õps2N4as ps2N

»´Ëu£ 2µÓ2¢´{?u§´Ëu£TAÿ¼24ra£>Ø2.»µ´Ëu£dzA¤üw4H.£
´Ëu£d uÏü.»µ:´?«+«£l°×8ÅÓ¡® .£yaz:´{Bº¯Õ2Aÿ¼a£$£JA¼l×° dzA¤[+«
.£yBº;+°a¹$dzA¼¤Ö2N'a£mX[mA¼±pCd2Bº4r:A¼taA» Cdü£A¼4Ùal°× .£yaJL¢
;+rÖ£l°×´vaÐ>j uÏ2:]y2N£l°×:´{Bº uÏ2+°H\2N»[+°+| ü£¯Ð¯Ða´2C¹
{2?uff-[ {Ð:´{Bº-+2#£ {'-+¹ #2C¹¯³ÍÖzCds2-2C£mÿu2C»
{ÐÁ¼ja£$4r a`«2] a+°`2¢»K³uA¼d2¢' uÏ 2C£/A¼az2]2N
d¯Õj» z³~|asCdÐ2 X ÿuØ4Cd¦´{a£,
CdAÖi m´Xÿ¬i©ĀC»¯Ðd»¹NC£³uN,, /m´¯µ¢¸
;+° N¢wa2Bº¯Bý4 2Bü£az=4 +°?«N4 +°?«=4 42Bº2¢´BºÃ
K|aN4 42Bº2¢4B´BºCd2N-u|4K]Cds Xsm´£³u24B;+°A¼µØ[ NH¾´?«§
a+°A¼µØ[.»L2N42Bº »N»|a¯CØd ¯s {+rA¼>ü»¯CØd ¯s {-u|4A¼µÓØ2¯CØd ¯s {
+rA¼]Cds Xs¢4ü.ÖiCdØ»¯CdØ ¯s {
'¯Õ§ ¢Öül°× +°ü-[wa2Bº£az-2A¼¢Öül°× ¢-ÿTª 2.»¯Õ§ U {ü2A¼L+
:2.dT2.d;+°?«4r» {2#2N¯Ð´2¢ mCd2= L¯Õ§£LA»T.£L2].d ¯s'wa2Bº
mÿu2Cdq
Öül°× ¢;+°[T2¯Ð´2¢+[¯2 CdĂa£ü- {C¹2N;+°£?«¯Ð´2¢»-»+°
>jü+°[´ÕĀsaz;+¹ĀLCdCdüCÖ\±paz#§+°[´Õ¯s2N: K+°ü¢mÿu2Cdü
Öül°× ¢l°ûB-»+° mÿu2Cdü£az/A³ua`l°×
- ;+¹ĀLÖül°× ¢ {2Bº4r»3+rµÓ2¢7ÅÓ¡®+°[´ÕĀsaz:N3¢.dü=l°×ÖiC» .»y
mÿu2X
3 ´Bº ¢ ±pCd2!q ;BºÃJN .Ö#¸ áw4CdsC£az wai¢¸ ±pCd2!q .Ö#¸ áw4CdsCd #§
I-SERVE 59
+°´ÕĀsaz:NCdá4.Ö#¸JA¼3a¹´Õ2.»mÿu2X
: ¾íCdØ2Cdüw++«C»+2Bºü£#Ø BºCd#¸+°[´Õ¯s2N:NµÓVaT+ra2 ü¸+°H|4mÿu2X
'mÿu2Cdü=?u¸2?«¹'ÖzCds2m´´2.d mÿu2X-?u¸2?«N+r+°±pC» : K]]
mÿu2Cdüm´´2.dmu2C»Ö¾Á¼tmÿu2X-2C»C»B
-¯ü¯CdØ28T#2!q
¯sCd¯s uC¹¯Õ C¹¯Õ+°A.d,
µÓ¡A¼¤T uÏa´¯sÐ2µ2Cd3Cdj[X¯Õ,, /m´¯µ¢¸
{Ð-¯ü´{#§qA¼ a`«2.dqA¼ {Ð´LµÓ¡A¼¤T uÏ¯Ða´{BýT8+°¢¸uü
q[m´µ2CdBýTK¢» {Ð£ {'m´´2.d2-2C£.d¯s£ {-az£ {Ð.d ¯£BýT
+rA¼=2A¼+°2!q.dBº_B»'m´´2.da´2¢ {N»Ð
'A»³u2 áTA¼aAÉ¼Bº:QqA¼'+2Bºüq {'7ÅÓ®q {'>£üqa
» q z-u|43 Wmu³ujBý4³u2¢Á¼ja£$m´´2.d2m´+rWps2N-2A¼¢8J
qA¼:2A¼¢8JqA¼-2C£µÓØ2
¯C£Ø¯C£Øüwa2Bº+r[NTAÉ¼Ø
TA¼aAÉ¼Bº)A»J»¯mA¼´{Býk-£ { L£´L£a2 !qT?«"JÅÓ®U {q4A

JÅÓ®£u4r¯mA¼´{q£"JÅÓ®+«»|a3Aÿa»AÖi£ {2A"
' m´´2 .d Q[¢ {2B» {ü -2C£ +°ü 2?« £a -£ { -2C£ TAÉ¼Ø
-£ {-u-azC»JÅÓ®2A¼L3Cdjl°ûBTAÉ»Ø+r£H4A"
-azC»'m´´2.d2¢¯CdØÖ3Cdjl°ûBqA¼ #
¯a¯ÐIA»T a£ u aw 2BºA¼ü§ £az ->Ï A¼Õ§ CdCdsÐA¼Õ§->ÏA¼Õ§C¹ 3¢] ¯s U {ü4r
+°[´Õ2.»£a2C£¯CØd »£"-[-Bº4rHCdCdsÐA¼Õ§C¹3¢] ¯s ]mA¼´2¢JÅÓ®2C£¯CdØ»£"
-[-Bº4rH
U a´2¢ -azC» vÐ ¯CØd 2 +rA¼K ´L£a ¯CØd 2 +rA¼ -2!q m´´2.d
mÿu2X {2Cd al°û-2A¼a-_A¼¤»
]mA¼´2¢ -azC» vÐ ¯CdØ» K ´L£a ¯CdØ» -2!q m´´2.d mÿu2X ±pC»
-2A¼a¯CdØ»
¯a¯ÐITA¼aAÉ¼ü¯2ÿu`T1a£ zBº8A¹¯2A»³u2¢´BÃBº-Nm4³uÕ 2]
WB º>4CdsC£sÐ[4L2] L+2CdT a`:£Ðü+[:u-£Bº
WBºa£ 'm´´2.d2CdCdsÐ»Cdsül°×=2CdTAÉ¹Ø-$Ïül°×-2Cd¯CØd 2´Õ]y´?«§´Õü¸£Bý+«
+°[´Õ2.»´Õµ.d2£Bº.d.»yA+r´ÀBý¯s» {2#2N-$Ïü'm´´2.d2l°ûB-u|4´ÀBý¯s2N
u4r3¢]2].d ¯s'm´´2.d2;+° Qae¯Ð´2Qae¯Ð´TA¼2TµÓÐ2/m´¯µ¢¸
-azC»'m´´2.d2´vLs4r-¯CdØ2-[» #2qA¼:NoXs4rq[A» -[l°ûB
-#2qA¼-u|4¯Ð´2l°ûB¯a£ÐCdj£-¯CdØ Kq[A¼K» z-#2qA¼+°ü¢
Öül°× ¢l°ûB+2Cd¯C£Ø2µÓ {2N
I-SERVE 60
+°ü42# [Õ ¯Ð´m´´2.d2¢8»¹ Ø ³Ía£ü.»¯s2Bº4r-+°B» 8»¹¯<A¼¦
0uü+°ü4Cd {2?uaz-T+2.Ö2Tl°×#Ö´{Bº£Bº¾í+« [>24r ÐBºÖ 8Bº #Ö
.»¯s {2?uBº+°ü¢[¯<A¼¦0uü¢¯C£Ø2µÓq+°±pC»£Bº¾í+« =2A¼l°× {ÐC£Bº"=2A¼l°×
8BºĀsBº"
-Q4r+°+°ü-az£Öül°× -az£wa2Bºl°ûB]ACdjJA¼-AÿØ¯ q̧8aBºC£az
4A -AÿØ¯ -2!q ¯C£Ø[+« -¯C£Ø[+ ¾´R® +°+° -AÿØ¯ ü 8aBý Áa£gü¢ +2Cd
¯CØd z+2Cd-¯CØd z¯2m+°T2.d#2¯³u>2
+°+°a£ » z¯Ð±Ā[ um4Cd s l°ûB¯CØd z-¯CØd zwa2Bº+r[T-2#£ z
-2A¼|+£?«+« TAÉ¼Ø-[+Cds á¾´?u§ z
a£ zBº4aA»£Öül°× ¢[Áa£gül°×=2C¹+2Cd¯CØd C£sÐ[-2Z+°L2.d+°±pC»¢+° Ø ³Ía»
Ā4A¼¯Cdajü3.dL2.£ü[.Ö ´+°ajµmĀs[+«l°ûB:_b2N ¯s2N+°+° um4CÁa£gül°×
¯CØd C£Ð[=2C¹+2Cd ĀNÿ2.dBº2¢-ag2 {2N+rK¯Ð´Áa£gü´vLs4r d dq
-¯C£Øqq[»-» ¯s l°×8T?«:_b2N"
WBºa£ 4mBH+Bºl°×-£2JBý+« -¯ÕsCdÐ2a Ð2CÖi£ {2A";+°+°`Ö£ {2A"
JBýC¹ »AÖi£ Ø ³Ía2.»¯s£ "qA¼4A:u2?« Áa£gü´vLs4r-¯CØd Áa£gü
-¯CdAa£güoXs4rq[Áa£gü
Q[+« Dÿ24r¯Ð´2¢+°[´Õ2.» Áa£gü+°[´Õ2.» +rü2 {2N3¯ d2¢£?«C¹
Ø ³Ía2 {2N+°+°£?«+« 3+r¯s ¯ d2¢¯CdØCdÐ2 {2N3¯CdØC£Ð»m±ĀXÿu¯Õ+°
¯CØd CdÐ2-2?ua
{Ð .Ö´Õ #¸4r ¯Ð´ m´´2 .£[+« 3 mCd´{ m±ĀXÿu¯Õ+° ¯CØd CdÐ2 l°ûB q+°±pC»
um4mCd´2.d2l°ûB-u2?«A»+r ü¯Õ ¯s2N=2A¼+°2!q um4mCd´2.d2³Õua`Ø4abāBý¯Ð´»
+°A
um4mCd´2.d2 Ø ³Ía+rü2¢¯CØd »-ÿª 2-2A¼L+ {2N+°+° um4mCd´2.d2.£[+«
£Ø ³ÍL+°¯CdØC£Ð[¯Ð´m´´2.£[+«m±ĀXÿu¯Õ+°¯CdØC£ÐK-2Z+°L2.d+° Cd´ A¼
a¹A¼Õ§l°ûB {2NK¯Ð´2¢ {Ð££"q£"-+°Bý {Ð¯CØd »4A-u|4
£¯Ð´2¢»¯CØd »'-ÿª 2-2A¼L+ {2N+°+°¯Ð´2¯a£ÐCdj£µÓØ2-#2
=ul°×A¼aCd2N"
¯2Ā|aT´{q¯Ð ´dAÉ¯CdØ ³u2Cd ,
CdAÉ CdÐ ´Õ»¯CØd 2¯aÐ 2¯Ð ´ÕÐXm+° ¦,,/m´¯µ¢¸
' um4mCd´2.d2¢Kl°×»¯CdØ2£l°× {Ð¯CdØ2-u|4¯Ð´m´´2.d2¢¯Ð´
mA¼§+«-2!q-+°Bý»+«-+°BýA¼µØü-2!q-+°BýK {ü¯C£Øü
a£ zBº4aA»£Ja.Ö´Õ#§+°üÖül°× wa2Bº¯ »-»Ø##¸azC»+°ü¢+°[´Õ2]
¯s {üÖül°× .£y+°l°ûB-u|4 {2BH+°A=2A¼+°2!q¯Ð´2 ]y¯ d2¢ um4C
¢+°2¢[ ¯s {ü-u|4 {2#£az+°A
WBºa£ +°ü¢4rKÖül°× ¢4rKÁa£gü8-2µÓ¢¯C£Ø¢8-2µÓ¢-¯C£Ø¢
A[T L¯s£» P®T
I-SERVE 61
+°ü¢[ ¯s {üÖül°× ¢[ ¯s {ül°ûB-Nÿ©ĀÖ¯£jmCd z-» ¯Ðÿu 2C¹
¯C£Øq +°[´Õ2.» a´2C¹ mCd2 -J ¯CdØ2 +rA¼ :J ¯CdØ2 +rA¼ =2A¼+°2!q Öül°× ¢
¯s {ü-A»a´2C¹+°ü¢+°[´Õ2.d {+°ü¢[ ¯s {ü-A»a´2C¹Öül°× ¢+°[´Õ2.d {
¯Ð´Áa£gü um4A+rµÓ2¢q { um4CdAa£gü¯Ð±Ā+rµÓ2¢q {
a£ ¯Ð´Áa£gü um4Cd Aa£gü l°ûB -[ +ru¢¸ ¯ 24r {2Bº#2 qA¼
-[A»µ¢¸¯ 24r {2Bº#2qA¼
-[ +ru¢¸ -[ A»µ¢¸ ¯¯Õga24r {2B»A» ¯CdØ2 -[ [aÐ.d2 .»¯+£2 +°+°
um4CdAa£gü8J¯CdØÁa£gü+r ?u[+«JüqA¼
-az£-Nÿ©Ā¯C£s¯Ða´2.»Cd £?«¢¯C£Ø2µÓ {2N+°+°£?«[TAÉØ¼ -[[µÓyd2
.»¯s£2
a£ -2A¼+°»TA¼aAÉ¼Bº
£´L£aU {ü¯CØd ¯Ða´{ u"-¯CdØ¯Ða´{u"ff-[

-Bý\´{Bº¯a¯ÐIA»T'A¼Õ§ÿqA»3a£$l°×/Á»µÓ2.»¯Õ2N
a£ ¯a¯ÐIA»TCd/Á»µ[:2+r+Ā\¯s:u-N
¯a¯ÐIA»Ta£ u¯Ð±Ā[+ um4Cd s+ l°ûB-Nÿ©ĀÖ]C {2A»-N¯CdØ m´+rµÓa´
l°ûB Aÿ¼ £4ra2¢ {2B» Aÿ¼£[ Aÿ¼ĀÐT -ÿªT2]#¸4r ]A+rµÓ2¢ {2B» m´´2 .£[
]A+rµÓ»-ÿªT¯s {2#2N
a£ uKÿuaØEüÖz+°Cd´Õs+¹¯2'CdCdsÐ 2C£Kl°×.Ö´{Cd£m´´2.d2TAÉ¼Ø-[
[a´Õ2.dBº2 +¹¯2 » .Ö´Õ A¼©Ā§2C£ü[2?«K ' Eü :+°B» K :2?¢¸» .d¯Õ2N -[
m_³Íj2Bü:+°B»mĆdØ+°2.»¯+2Na£ u {Ðl°ûB'CdC£sÐ[3+°R2.d+¹ {Ð+¹L2N
Öa»aCd2NKl°×µÓ¡ÿª 44r+°¾¯ü {
TA¼aAÉ¼BºCdE¸£A¼4Ùal°×= a£ ¯s»£L+«+¹L+°üIal°×2B {2Bº {:+°KA¼ac2
.»µ+°Ia[+¹L+°ü {2?ud"Kÿ¢Aÿ¼C¹£l°× uÏ2+°H\2N;+°¯Ð´22Swa2Bº ¯Ð´2¢+«
ÖR®#¸4r:+°»'A»³Í[TBý]£¯ÀÐd¢+r[+«ÖR®±pC£- X: {Ð
»ÖÅ}®.¹?«+«£ 2mI¾´R®+r[£l°ûCdaJR®A¼ta mCd2 .»y##¸-m4³uÕ 2.d
¯a¯ÐIA»Ta£ u ¢?«£ÅÓ®2ÿªl°×sü+¹L+°ü+rA¼2 {Ð+¹al°×!q̧ >a4K 'Eü
ÿª+«s+« Cd\2Cd Öiÿª 24ra£>Ø2 .ÖazØ -azC» {Ð ´vaÐ2 +¹al°× a£ü +[ {£az
+°+°>a4¢»N.Ö´{C£T
' dzA¼2¤ ¢ {Ð a`2« .d ü¯Õ {2N 3 Cda £Cd K ±ĀCd>j µÓVa£» ±Â2A¼ ü¯Õ
{2N
K 2mIKl°ûCda£L£L±ĀCdµÓVa£ü±Â2A¼ ü¯Õ {2N:A¼2C£»Ð¯Ðd24r
.dĀs {
Ja z4Ùa£dza´2C¹-+°Bý+« m´d`2.Öd ØH»'Eü ¹a´2C¹
m´d`2.ÖdØH+°+°:+°= LAaü£L»
I-SERVE 62
-A¼t2¢[o ju[>ÖU {u"
:u£L¯2ÿu`>a4Cd {2Bº4r»;+° £a£s³uaBºa´{l°×2#á 4w Cdls ×° ]y
³Ía£ u ³Ía£ u µÓmCd¾¯iØ2 a£mX´v# A¼2BÖXs ´#§ù[ z#§Bý2]2N £ÅÓ¡®
=A¼aABý+«¯ÕA¼¤ {Cd£a»»BºJN2].d¯Õ ¯s£ff-[.Ö±ĀBº
£Bº-u.Ö´{Cd {2Bº4r»dzA¼¤2ÖzA¼¬i±paz´Ë¢a µÓutüT[´Õ2.dĀ\£az
:2Cd¢» ³Ía£`«³uBTBý4r-+°Bý+« ]y2N3ÖÖ2# {;+°´L.£L+°
³Ía£ u
µÓmCd {ü-2Cd¦´{a2¢+«m´W» 2.£aKÿuaØ$#§´#§+['Bºyl°×±pCd£a ³Ía£`«4ra
=u4¹Cd´Õ2.d+[JA¼4ÙL+« ]y2Na+«2.d2Býff-[8Bº¯s.Ö´Õ2N
TA¼aAÉ¼Bº;+°/A¼#q]Eu¯a¯ÐCdül°× ¯L2]
A» Cdua£»[+°dzA¤[+«
±pCd£ £ ÿuaØ J ±ĀAü A¼4Ùa -´ ¬´{Cd£ J|a +r±ĀBHff -2#» ¯Õ2³u2
A¼+«#¸4rdzA¼¤a242¢+« A¼|+µBº
¯a¯ÐIA»T´+°l°ûayEü ³Ía£`« 2+° C»L±Āa.d¯Õ3µÓyaØ±pCd:u-2N
EüA»J:A»T?«'TBº-.dy24r£m´XD2_2u4r {2N=+°Bý2] ]y2N"'TB»+rA¼
' 2mI'´L£a '.ÖH+°CÖsüJÅÓ®2C£4B-.dy2 :2?¢¸ u¸4r» {£a
CdE¸ JÅÓ®2C£-A¼t2¢[o ju[>ÖU {u"
¯a¯ÐIA»T
dAÉ>Ï´ÕsaA»CdØ2Cd¦CdAÉÿª X+°ùC,
]Xµ}yC£ØagC£»X]Cds2]C£sagC£T ,,/m´¯µ¢¸
Eu ¯Ă¢ uÏ2+°`2¢+°ü4Cd2N-ÿª -2C»
¯Ă+°`2¢ um4CdAa£güa±Ā[±Â2A¼Cd2N
-u|4]Cds+°`2¢.»CdØTd+ra24r L±pCd2N.»CdØ zA¼µÓØ z
'´ü>a4?u[+«TµüÖmÁ»µÓ2+rK¯QaeÖ+rü2+rK- ¯a2qA¼
:#]Cds¢4r[-#]Cd2s ¢4r[wa2Bºm´´2.£ü+°[´Õ¯ s £az]Cds¢+°[´Õ2.»m´´2 .d2
á um4Cds]Cds2¢+°[´Õ2.»m´´2.d2 á¯Ð´2'wa2Bºm´´2.£ü¢´q {£az+rK
_d# {#§4r +°´Õ´ÕĀsaz wa2Bý2?«¢ .ÖiCdØ2 3ÿu¯a´2¢ -4CdÖ {2N +°+°
wa2Bº¯CdØ2u4r»+°[´ÕĀsaz-2A¼|+'m´´2.£üK]mCd24r+°[´ÕĀsaz
-+°BºKaz2?¢¸ a`«2]Kÿªas8¯2Āa2C¹m±Ā`2TBý]¾´?u§B¹3¯2Āa_ü2 ü¸
:+°Bº-A» 3+ra2C¹´{?u§Bº
Eu-+°Bº:+°Bº-»Áül°×-ag2qA¼=+°Bº a`«2.£B¹-+°B»´{?u§Bº8¯2Āa2C¹
a`«2.£B¹3¯2Āa2C¹» ´{?u§Bº
:+° 2mCdüÖzA¼¬i£ÅÓ®2C£ {£|aJÅÓ®2C£:Cd[¯2Āa2 ü¸´{?«§U {qJÅÓ¡®
Ö+°?«>j¢[ u¸4r+°´Õ¯s£|a4rK£ÅÓ®JÅÓ®;+°?« +rA¼
LJÅÓ®2C£=+°Býk2] .£ya"=u l°×+°[´Õ¯s£a"-2!q'a£$Öz+°¯Csd ¢2.»
JÅÓ¡® .£ya3¯Cds»JÅÓ®¢ {2N3¯Cds.»Cd» l°×+°[´Õ¯s£a
I-SERVE 63
;+° [ÕÖz+°¯Cds¢2.» :2Cd 2N+« ¯Cds =u ¯s2N-[¯2A»³Õu2.d ü¯Õ´[
qA¼¯Ð´2¢K¯Cds¢2.»-»+° 2NU {ül°×¯Cds ps2N4A
EüCdE¸ £Öül°× ¢+°[´Õ2.» ü2C££|++r+°:Cdaü2A¼L++°[´Õ¯s£a£¯Ð´2¢
+°[´Õ2.» qÖ £;+°A[|+ +°[´Õ¯s£a-2A¼.»Cd £¯ÐÚ {ü -¯CdØU {ü-[
¯üÿª24r» CÖüps2N um4C U {ü -u +rA¼£a ¯CdØ U {ü -[´Õps2N » -Bý|4N
:u2?« um4C U {ü4L2.»+r[¯ÐÚ {ü4L2]+rA¼
¯a¯ÐIA»TEu-2A¼L++°[´Õ¯s£az+°+° um4Cd Aa£güK¯CdØ»-»##¸azC»4raB£Bº
¯Õ§.» ¯ ¯s {ül°ûB¯CdØ ¯s {q-£H
Eü ±pK a¹ +ra`2 .Ö´{C£ ¯Ð´ ¯s {üK Öül°× .»y#´?«+« dÖ ±pC£az
£?«+« +ra`Ö zBý¯a l°×ü l°ûB +°[´Õ2.d { +°+° -T -¯C£Øü um4AÐ¼ ¯s {ü -u
dÖ±p {+°+°-T¯C£Øü-2?u
¯a¯ÐIA»TEu um4AÐ¼ ¯s {ü d2+r+°±p Bº» T?«"CdCÐsd uÏ2+°H\C»-J d {C£az
-2A¼.»Cd um4A¼Ð¯s {ü-¯C£Øq-azC» um4CA¼µ+rü2¢;++° ¯s {+«A[- d£ü
W ¯s-N4BW¯s2NW2.d# 2!qA[Öz+°+raà±Ā[±Â2A¼Cd2N/A³ua`l°×
l°×2Bº ´\HC» ?«§ - {Cd2N CdCdsÐ uÏ2 +°H\C» ÖzCds2 uNÿ2´_BºCd2N uAÿ¼ -2!q A[+«
+ra`2l°ûBql°×2B±p #2l°×2BºuNÿ2´_BýC» ?«§l°ûB+°[´Õ2.dA¼£µ[+uAÿ¼l°×C»B
:N
Eu:2Cdlû° .Ö´ ]y2A»T#2!q¯Ð´2=u-¯CdØÖ-u|4' um4Cdsl°ûB-¯CdØ»
¯Ð´2¢K¯Cds_?«§ -»+° 2N+« ¯Cds =u+°ü4Cd2A¹ um4Cd s¢l°ûB-u|4+°ü4 .dy
-u|4' 2mIÖzA¼¬iU {ül°×a£$Öz+°¯Cds ü¸¯Cds8aBºC¹2N
EuKl°×'Td2¢u4rTµÐ¯2+°H\#§4rqA¼-2A¼.»Cd L+2CdT LĀs
:2?« +°´{+« ]H¸ {2Bý A2?¢¸2]=2Bº ¢´H+« ´BýC» 3=2Bº¢ Aÿ¼R|a` {ü+°A¼uBºCd
{2Bº#2 l°×+°[´Õ¯s {2#2N3|a` {ü-2Cdl°× z2A»-+°Bº {£az'=2Bº´B´Ãº { Bº
+°[´Õ¯s £az-u|4á Cdj-»3+rµÓ2¢'m_³Íj2Bü»a| ` {ü+°A¼ uBºCd£az:u2?«
m_³Íj2Bü¢U {ü>[j¯s£a>[j2.dBº 2!q 8T?«"
;+° /±Ā¯l°×Bº
»» -\A» {Býkf -[/±Ā¯ .» ¯s £Bý ;ÅÓ®2C£ »BÖ+«±pC¹2N £Bý

ÿu ¯2Āa24r L£Bý+« »Bý ¯Ðd24r-ÿª 2¢+« ps2N-u|4á Cdj.ÖiCdØ2
l°ûB £¯£_ü2 .»Cd ' m´´2.£[ .dps2N CÖü¯l°×2?¢2N U {ü4r 8aBý » »
-2?¢2N-A» >[j2.d#2
+°+°» '+°[´Õ2.» m´´2.d 2C£´vLs4r¯CdØ +rA¼´vLs4r-¯CØd +rA¼:N
-[aÐ.dKd2:NTAÉ¼Ø
Q[+°2Cd?«+ +ra`2 U {üÖz+° ÿ¢|4.dyā» ' ÿ¢|4.dyāü a+°a+rü4r {2?uaz +[
´va£Ðÿª 2u4r» {2?uaz+[+Cds4r {2?uaz+[ {2Býl°ûB-¯ ag24r {2?uaz
3Öi]mX ü¸»Kl°×:´{BºK±ĀCd 2mCdü±½aü+°[´Õ¯s£a
á ag¯Ða´24r.d¯l°×2!q£L¢ {¯C£sJL¢ {¯C£s;+°!q +°+°£a
Ja;+°!q
I-SERVE 64
+rK£Ø ³ÍL+°24r.d¯l°×2!q Ja£a+rA¼£Lu2?« £a£L[±pH£a
-2Cd mCd»
Eu :+°Bº a+° 2] ¯Õ§ a³u¯Ø2 {2N :+°Bº TA¼aAÉ¼Bº -» ' a£$Öz+°
3Cdj¢;+°m´Xÿª ;+°mÿu2X;+°¯Ð´2 2?«A¼µÓØ28aBý'¢+° 2C£+°[´Õps2NQ[+«
+ra`2:Cd[Öz+°¯2Āa2¯L4rÙ-A»ÁX¤¼ ¢U {ü-2A¼LÖz+°¯2Āa +°H¯Õ¯mA¼´{BÖi
³Õua`Ø4abāBýd 2A¼¯CdØ¯2+°ü z-»m´Xÿª8aBý2Nm´Xÿª-2!q.Ö±Ā+°A¼;+°mÿu2X
;+°¯Ð´2 2?«A¼µÓØ+°ü
3³Õua`Ø4abāBýzÖ +°¯2+°ü a£$-» 'U {BýÖz+°¯2+°ü wa2Bº8+°Ö
:+°Bº-.dy2Ku4r» {wa2Bº EüCddwai2N+°+°Eu
8©ĀCdÐ 2_a ³u2ÿª 2Aÿ¼a£.d
a£ qX¯aÐ ³u» TÿuCd mCd,
]A¹ÐØ DüÐ>aä2TA¼a24 TN¤
CdÐ2C»µ2Cd ü ¯ÐdAÉ¯ÕgC»³u,,/m´¯µ¢¸
'wa2Bº E vÐ»'3+rµÓ Q[¢+°[´Õ¯sm´´2.d2'ÿª J'
a£$:A¼2C£l°ûB»»-2!q3Cdja´» 3Cdja´2¢»:Nm´Xÿª4r ]y2N]A+rµÓ» ;+°
|aBº ´2BÖiC» A[ ±Â#§¢ {2B» \2>ü 2?«T ' ¢+rüK Eu ' # ¾Á¼tü2A¼L+
CÖü¯ {Ðl°ûBCÖü¯+¹CÖü¯+[K¯Ð¯Ða´2C¹³Íaz4r {2Bº
Á¼jEüTA¼aAÉ¼Eü
:+° 2S ½+°aØ2 +¹¯2 ÖzA¼?« Eü Á¼jEü -[ wa2Bº Eü TA¼aAÉ¼Eü -[
Ø ³uL2.dl°×2A2
¯a¯ ÐIA»TÁj¼ EüC¹3TAÿ2¼ 4r ?u¸Bý TA¼aAÉ¼ Eü 2+°XL\
EuKÿaª s 'dzA¼2¤ ¢

µÓVa2 A¼H¾´?«§ P®3Á¼ja£$µÓVa2¢+«m´»WĀsBºff-2N
TA¼aAÉ¼Eü3 #üT[+°24ra´BýA¹¯ÕH;\Ù¯a¯ÐIA»T z2A¼[ü_Bý
- j
»¯a¯ÐXA»T[[CdØ /±Ā¯Õ¯s {2?u3Ö-´{Bº´{Bº+°ü¢A¼acT¯s {2#2N
{Ð-.dy23Öu4r» {£ {-¯üK {3TBº»»ÖCdE¸A¼dC¹£l°× aT {Ðff-2N
¯a¯ÐIA»T EuK/±Ā¯l°×»¯2C¹Õ2.£ a2+¹a+¹:Ās
TA¼aAÉ¼EüA»J£ÿªasdzA¼¤2¢µÓVa2 A¼H=+°Bý+¹±pC£Bº2?«T+°A»:A»µÓVa2C¹
3dA¼4ÙL|+±p£H3d+«ÿuaØÖi {2BH' a2: {Ð
¯a¯ÐXA»TCdAÉ¯s
' #üT[TA¼aAÉ¼Eü.£u±Â2\±paz2NÁ¼jEü mCd2=2A¼+¹¯2A»³u2¢
´B±ý paz2N
I-SERVE 65
Á¼jEü ¯a¯ÐIA»J Ja2C£ ¯CdØ+r zü ¯CdØ¯2+°üü m_³uj¯Ða´{ü Ja -l°×N
>L\±pCd2N'TBº+«'µÓVa2C¹» a¹m_³Íj2Bº2¢+«ÖÅ}®##§4r a2:.£y {»´vaÐ2
\Lm4r ¢+°2¢+« ÖÅu®ü2!q-´{Bº mCd2»3X£³Õu+° µÓVa2¯ÀÐ+°L2.d ü¯Õ2A» -[
-£ {'C»B+«+ra`28T?«"
¯a¯ÐIA»TÁ¼jEü
+«2.dCd¯Ø]A¼³u 2+°a¹T a Lk[,
¯aÐ2¯2±ĀA¼dC£ØµÓ¡¯Ðd2U ¯ĂÐJ³ÕuCd,,/m´¯µ¢¸
»= L+8T.ÖdØm´X£BºCd+¹waüCd»Iayl°×2?uBº
m´X£Bý¢;+°
¯2TCf {2N-2!q ]Cds Xs {2NA[¢ dC¹l°ûBý].dyā+«s
{2N3¯2TCdsl×° »-NÿA» Cd-2A¼.»Cd U {ül°× a » áC¹a£¢»µÓ¡ÿuµÓ¡ÿuü
Ø+°s2.»¯s {2?u
».Ö´Õ ¯2TC {2A»-NF>2 2?«N-A»-[+ra£Øüm+° 24r/CdXs.»d 4üA¼
A[-¯L2.»» a£ü:¯s {2?u
{Ð3a£Nÿ2]´{BºK¢ {U µÓ+s« z+«s ±Â2AH-»+¹L+°C¹ {2N-2A¼ ü¸
A[+« -l°ûü24r» »KC¹ Ø ³uL2.£ a£H.£y uÏ2:.£y z+«s :.£y'
a£üK= L ³Õu "K¢ {].dyā+«s-»TCds2Öz+° ³Õu»
d¯Ød¯ØdAÉ¹A»X¯Ð]mCddCd2]a
´Ëü 2A¼AX+rqCd¯Ø Cd¯Ø CdAÉ CdAÉ ,,/m´¯µ¢¸
= Bý ].dyā+«s 8 a+°24r m´dCd2 .»¯s2A¹ 3 a+°24r» ´ËHCd2 ¯s2N ' m´dCd2
-´?«+´° Bº >a4 2!q >a4A¼ =´?«2.¹ >a4Cd ¯s {2#2N ] a¹¸ -N Cd´¯Ă
4r¹A» Cd4r¹8aBý£Bým´d C£[+«-4`24r´ËHCd2:¯s {2#2N
{Ð4Ls2.d ü¯Õ2N8T#2!qK].dyā+s TAÉ»ØA» C£TAÉ»Ø ´Ëü TAÉ»Ø-az£
´Ëü¯ÕN¤+r£ü[-+´{Bº´{am´dCd2.»¯ÕIa£H
ÖzA¼#µm¯sT³ÕuCdÖ+°aj4L2]´{a+ra2.Öd ØH´{a+ra2´{am´dCd2
{ü .» ¯ +°Õ m+° 24r A[+« Cd\ ´ËHCd» üDÿ¯s2N [ÕA+¤¼ a° j .» ¯s .ÖBº ´ËH Cd»
+°ü4Cd2N'a+°ÖT.£a`m´XUT+- ¯a z
+°+°Eu {Ð.»¯Õm´d C£[+«-4`24rKl°×3 a2:.£y'TBºm´d C£[+«
-4`24r' aT.£y:A» ÿqA¼2
I-SERVE 66
TA¼aA¼É Bý ¢+r2Cda ±m Ā´Õs
WBº a£ JL+°Bº:u ?u¸Bºl°×2# {2Bº4r-+°Bº TA¼aAÉ¼BºdzA¼¤2¢+« A¼+rBº
:+°Bº :A¼ta Eüü TA¼aAÉ¼[ l°ûCda 3 dzA¤[ .d ¯ N ØA¼Õ§[ : j[ ¯a¯ÐIA»T[
m±ĀLg2.£a3Ö¯|a-2NA2C¹£a z4Ùal°ûB3:2?¢¸» l°ûay[dzA¤[+°Åu®a£
.dBºĀ4ra
dzA¼2¤ .£u´Ë¢a24r>a4C¹2Nm+° 24rTA¼aAÉ¼ Bº)Bý±p»ü+°` uü+°[´Õ¯s£az
-N4 [2] EüHA¼ta
¯a¯ÐIA»J ÿªasl°× K-m4³u2 {2N+°A -az£3dl°×

>d2+°ü4#2qA»T?«"ff-[-Bý4ra
¯a¯ÐIA»T
´{mX+°ua£JÿªasÖz+°µÓmCdÖi¯Õ2Aÿ¼a£$>d2+¹¯2u4r3a£Nÿ2.£Bº
JÿªasÖ+°2+¹¯23a£Nÿ2.£Bº-2A¼ ü¸»TA¼aAÉ¼Bý+« >d2: Ðq¯Õ2Aÿ¼a£$+«
Ö+°2: Ðqff-2N
:2Cd¢¯a¹ØA¼dÖ2NdzA¼¤2 L2Cd»42´{2$l°×2N:+°Bº£Ej+« ³uL¶3dzAÿ¼
dzA¤K-m¯sdzA¤Kwa2Bº¯aÙ¢¸ TĀsa24r Lk2.£Bº
-m¯sdzA¼¤2l°ûB´vasazCda£Cd P®TA¼aAÉ¼¯Õ2Aÿ¼a£$ü+°XsdzA¤[+«Cdü´BÃa
3dzA¼¤2¢¯Õ2Aÿ¼a£$u4rAÖ_büX[ ayā¢dBº
-N.d¯ÕTA¼aAÉ¼Bº+2.Ö28 L+°4r {2Bº4r¯Õ2Aÿ¼a£$ ayā 2]C»a +[;+°
A¼l°×A¼+«TA¼aAÉ¼Bý aw 2Bº.»CdüL|+µBº
' A¼µØ[ N ØA¼Õ§C¹ .d¯s Á¼jEü C£ uÏ[ -az {2Bý l°ûB ayā±paz2N
TA¼aAÉ¼Eü3A¼a£t4r.d¯s -u|4 {2N
TA¼aAÉ¼ aAÉ¼ĀaNÉ Cd d> [ ´L¯ÕgX[ 4 [2] dzA¼¤a2422] aAÉ[ ´+°l°×
á4ü Iaz2] Cd ³Ía£$ ¯a¯ÐIA»T =A¼#l°× CÖ]y ´Bº+¹¬?u§Bº -´?«|+ m±Ā`2
±paz2N
_d# ¯Õ2Aÿ¼a£$l°× ¬i ¬i+ra£ü ¾´m!q\ ±pCd£az :+°Bº -2Cd ¦´{a2¢ 8Bº´{ü
.Öüa| 4Cd£az
:2Cd¢TA¼aAÉ¼Eü¯a¯ÐIA»T[.d¯Õ
- j£ÿªasm±Āùü±p¢Cd£azff-2N
Ö+« Ö+« 8Bº¯s ¯a¯ Ð IA»T'Eül°×l°ûBCdCÐsd ¢Aÿ¼ .»dü[¯2+°H2]2N-2A¼.»Cd:u
-2N
¯a¯ÐIA»TTA¼aAÉ¼Eu {Ð:´{BºN ØA¼Õ§C¹.d¯Õ ³ÍdzA¼¤2¢ 3 \2>2Cd l°ûB
[>2qA¼:A¼2C£;+°+°üT2]+°üKl°×+°[´Õ2.»Ja£>Ø 2C£+°H´Õ'4N¢» {2N
'4NC¹¯³Í +°H´Õ:A¼2C£Áj¼ a£$4N¢ {2N34Q3Cd[a£>Ø2ÖzCd2s +°H´Õ
WBº» mu³uj`Bý:2?¢¸ /2N
I-SERVE 67
-2!q» {Ð'Á¼jEü'TA¼aAÉ¼Bº'a£>Ø2'ÿªT'm_³Íj2Bº2'
ÖzCds 2C£+°H´Õ3\Lm4r 2¢ {2N
:u :[ a+rü4r +°[´Õ2.»N = a" K 3C»j K 3C»j ;+°´{Bº :u q[ Áa£gü
.d´Õps2N 3 Áa£gü a´24r Cd[ Cd» .d´Õ2.dl°×2?¢2N ;+°´{Bº Cd 8 mCd
CÖHdl°×2B {2?¢2N
l°+°£¯s Ö NK3C»j'm´´2 .d2mÿª
mÿª .d ¯£Bº;+°Bº {2!q 4rKmÿª {2BºA¼+°+°mÿª .d ¯ {Ð[CdØ2
{Ð.d ¯mÿª -[CdØ2
-u|4mA¼§ {2!q 4rKA¼µÓØ2 {2BºA¼mA¼§A¼µÓØ z;+°?« +rA¼ {ÐmA¼§T {Ð
¯C£Ø[T
3d U {ü¯2+°uül°× -Āa24r 3d m´´2.£ü¯āL¯s£az -+°Bº [>24r
´{?«§2QqA¼±paz2QqA¼
:u2?« dm´´2.£¢¸;+°A2?¢¸Á¼jBº»a£$µÓ 2 {2NKÿaª s U 2-´{B»3
µÓ 2A¼4ÙL+«ÖR®±paz2N
K¯ X-azÁ¼jEü:2A+° K z2A¼ ayā ±paz2A»-´{B» 3ÖU 2l°ûB
-+°Bý+« ±paz2N
TA¼aAÉ¼Eü¯a¯ÐIA»J'Á¼jEü-+°BºA»³Í [8TAÿ¼24rAÿ¼L2]2N"3Öl°×»¯ X[=?u¸
-dØ":´{BÖ P®3:2?«+«±pC»-+°Bý£ÅÓ¡®3Ö=u.d¯s£a"
¯a¯ÐIA»T:+°Bº Kÿªas4r {TA¼aAÉ¼B» -+°Bº Á¼jBº3Á¼jBº3µÓ 4³u2¢»Cd
m´´2.£[.d¯s£Bº {Ð.d¯s'm´´2.d2=uTAÉ¼ØÖ-Cd.d¯s3m´´2.d
TAÉ»Øwa2Bºmÿu2X q¸ +°´BºCd£az
3UT+«;+°mÿu2X ü¸3ÖÿuaØ4r+°[´Õ2]2N a¹mÿu2X ü¸ {ÐÿuaØ4r+°[´Õ2.£ {
-N;+°+°ü:N;+°+°ü vÐTAÉ»Ø3TBTAÉ»Ø
Kÿªasl°×:A¼2C£¯Ð´Ö!q̧Jl°×l°ûB:N¯Ð´»:A¼tL¯Ð±Āü+°Hµaz+°|+J
Aÿ¼Ø¢ Ø ³Ía2Bý]2N
'CdCdsÐ2CÖü¯l°×2!q¯Ð´2 2?«N-az'A¼µÓØ2-2C£W¯s2N¯CØd Ö3Cdj
T4üCd2N 3 3C»j :[ m´´2.£ü 3+ra£ü4r 4¹.dLps2A¼[ -ag {C¹2N ' 3Cdj2.»
vÐ»Kÿªa£sK´L£a2-2C£>[j2.£23Á¼jEül°ûB-u|4>[j2]2N
Kÿªas a`«2]Ö2#»3d¯2+°üµÓVa£[+«=A¼a4r'Á¼jEüK3+ra2 2?«
3+ra2C¹+°[´Õ2]2N
{Bý]Cds2±Ā2.dÿX+°µÓVa£[Aÿ¼L ¯s-´{Bº3µÓVa»¯CØd [3]Cds2-+2#
{2#2N-A» ]Cds2¯+°jµÓVa£[Aÿ¼L2]´{BºÿX+° µÓVa2¯CdØ2+rA¼[¯+°jµÓVa»
I-SERVE 68
¯CØd K-+2# {2#2N-2!q3]C£s[+«=A¼#8µÓVa2+°[´Õ ¯s-A»[> [3]Cds2
-+2# {2#2N
+°+° a`«2]KÿªasU {Bº3X£³Õu+°a´2C¹ {'Eü.d¯ÕC£´{aj
=C£sKCdm´ÕdÿuaØC£+°ü¯l°×£Kmÿu2X ü¸ÿuT2.£Bº
'Á¼jüE´vaÐ2´vO2]Cdl°×ÖiAÿ¼ Ø2a£a£A¼[+¹a+2N-2A¼ ü¸ÿªas+°2!q
z2A» a`«2]2N
{Ðÿªas {.¹?«+« ±p£ü[+¹a£ {J:A¼tL+ a£H.£y»T\HTdü
{Ð¯Ðd24r» CÖü¯l°×£ {
¯a¯ÐIA»T :u -2# {2Bº4r» TA¼aAÉ¼Eü U {Bº 3Ö A»³u2 2] ¾í+« q]
m±Ā`£dz {C¹ +°ü¯Õ ;+° £¯£ d µÓVa£[ Aÿ¼L2] 3+rµÓ2¢ Xa4Cd Cd ÿªas ÖR®
a£Ù[ÖC+d ° Ā\2N
'¢4r¯a¯ÐIA»TTA¼aAÉ¼Býl°ûCdL+«l°ûB-A»TAÿ¼24rm±Ā`2_d#l°×CÖ´Õ 2];+°
£¯£ dµÓVa£[+°H2]3+rµÓ2¢+« ´2´Õ2N
£¯£ dµÓVa2C¹3+rµÓ2¢Xa4CdTA¼aAÉ¼Eül°×
- jff-»|++°T[´Õ2]2N
= a£-[.d ¯s-QCdl°ûCd|aCda j[´Õüps2N3uH+°µÓVa28A¹A» C£µÓVa2
u4r+°[´Õps2N
TA¼aAE¼É üá 4á 4l°ûCdaA¼4aÙ l ×° ÖR®
- jaKl°×A» C£µÓVa2 ]y#§2N

+°+°A» Cd¢¸ {2B» uÏ2l°ûBKl°× .»y {2#2N¾´4i r£+°2!q z2A¼4r:+°Bºl×° ]y#§£ {
+°+°J£4raÖR®ALKl°×CÖH ¯ {2#2N+2.Ö2-+°Bý+« I¯l°×±pff-2N
l°ûCda¯|a-[AL.d´Õ¯s z2A¼l°×ALI¯Õ2N
3l°ûCda.d ÁL=u {2A¼2!q
[ajü2+°a um42dAÉü+°`|aG+r/m´¯µ¢¸
ü-A¼©Ā§H¯]2.»Ā zmN+°ü|a<ü£L£L-a.C» d ¢¸ .»L#¸4r {2A¼#
£R®A¼ta £dz aÙ2¢ Bº] »´Ëü ¯aØ 2Bºuü A» C£ ¢+rü A?«
m_³Íj2Bº´{BýÁ¼4ÙL+«.»a£aA[Süyl°×[A[.d#§C£ {´2.dÿªCd3 a`üA?ua
] L+« ]A+rµÓ2¢+« m´W» 2.£a 4aCdj2CdBº ³Í»42 C¹ +¹#¸ +¹#¸ +°uü XL\£ ´vLs
+r2Cd A¼a2Bº] .£ya
3 ]A+rµÓ2¢ -2Cdq[ m_³Íj2Bü£az 3 Eü -2A¼¢ ;+r+° m_³Íj2B[
´4 ü4#§+[¢´H+«m´»W2]2N-N=u {2A¼2!q´2Bº¢+«´{a4m´»W2]#¸4r {2N
P® m_³uj Tk amAN ¢+rü A?«2N ÿªT A¼4aÙ l°× ]y2N ] L+« Á¼ja£$
:2?¢¸+«ÖR®2N-+°Bº´vüa£W Aÿ¼Ø {µÓ 2A¼4Ùa3\2N
I-SERVE 69
3\Ö+«.d ¯¯L+«l°ûCda+°[´Õ2.dqA¼ z2A¼l°ûCda=´{BºÖ+«±paz2A¹
=´{Bº dÖ ±paz2A¹CdH+¸ « 4asa£qA¼
TA¼aAE¼É ül°×3µÓ£[.d ¯¯L+«+Cds 7³uo.£yaz
'd£ÿªas dzA¼2¤ ¢ a`2« ]

:´{Bº' µÓVa2¢.»L ¯<24r[mA¼±pCd£Bº¯a¯ÐI A»T -m4³u 2 ü¸ »¯µÓVa24r
:+°Bý .£y£-2Cd?«-A¼§ 2Cdü'¢+°2¢= aqaff-[3Ö-+¹Ā\2N
¯güm´´2.d24B£¯£ d»
[ u[+«3Ö£¯£ dµÓVa2C¹»:+°Bý+« ]y2N+rK3±ĀCd µÓVa2C¹¯³ÍC£

:+°Bý+« .£y[3Ö:´{BºÿuTps2N3ÿu £_ü2 ü¸3Ö[>24r»µÓVa2C¹ {A[
u4r Ø ³uL2.dĀ\2N3Ö3´+°» {T2 u aüI¯+[ÿªasl°×T¯aĀ\2N
:+°Bº£Ej+« ³uL¶+°AÉ¼¢+2.Ö2Öl°×ÖR®TA¼aAÉ¼U {Bým±Ā`2¾í+«q]m´d`2
.» ¯¯[»µ[3¯ d2¢Á¼jEu¯a¯ÐCdül°×>L\¯2ÿu`T L2.£Bº
TA¼aAÉ¼m±Ā`m´d`¯ d[+«¯+°ja±Āü¢ {Á¼jEu¯a¯ÐIA» {üTA¼aAÉ¼
¢+°2¢»l°ûay[8A¹¯2ÿuÕ2.d+¹Ā4ra3¯2ÿu`:uĀ\2N
Á¼jEü A»J'TA¼aAÉ¼ U {BºTA¼aAÉ¼EuU {Bº£ÅÓ®´{mX+rU {Bº-2C£Á¼ja£$
¢+r[+« ÖÅu®a +°A -+°Bº ' TA¼aAÉ¼UT Á¼ja£$ µÓ 2¢+« m´W» ĀsBº +°A 3 TAÿ¼24r
Öo3a£$-+°Bº-2Cdl×° z2A» {A¯A¯Àüÿª CdØü;+°LC¹;+°a=um´ LsĀsa"
:+°Bºk2SÖR®'TA¼aAÉ¼Eü.d¯Õ£ÅÓ¡®=uÿu .»Āsa"3a£$'ÖCdÿuaØ4r»
¯ÀÐ+°LĀsBº[ Ð£ {+°A-N=ul°×A¼aCd2N"
¯a¯ÐIA»T8JqA¼Á¼jEu-+°Bº[mA¼ q]a£$-+°Bº´L£a zJa2A¼al°ûB
]A+rµÓ2C¹8+°C£Ð[.Ö2N {£a+°+°
'Ö£l°×¯³u >ÖÿuaØff
'Ö£l°×¯³u >Ö
¯Gff
JÅÓ¡®£l°×¯³u>Ö ¯ l°×üff
'd l°×¯³u>Ö a£$ff-['TAÿ2¼ 4r;+°Å®Ó [

.d ¯s;+°ÅÓ®+«-[´Õ¯s2N=2A¼+°2!q3]A+rµÓ2¢3a+°Ö¯2Āa2 {2N
:+° {Ð»TA¼aAÉ¼ Eü' z4ÙL+ mCd2>L\2A¼2C£¯§24rCÖü¯ 2
CÖH¯Õ Ø ³uLĀs2T\H£ÅÓ¡®CÖHdl°×2B Ø ³uLĀsa
:N:u>a4?u[+« Bº+raùü£az
:A¼2C£.ÖiCdØ2Öz+°m´Xÿu¯2mÿu2X>ØA¼µÓØ2+r #2
:N:u|4>a4rü[³Õua`Ø4abā¯2+°ü2¢[dX {2Bº#2
[A¼tL ³Õu
I-SERVE 70
µ±Āü a£ü.» ¯A»T?«"
Á¼jEü CdE¸ L'TA¼aAÉ¼Eül°× {Ð aT.£y {+°A3 a2m´+ra2¯güµÓVa2C¹ÿªas

A¼4Ùal°×=2A¼l°×ÖÅÓ®qA¼"
¯a¯ÐIA»T:Cda¢+rül°×ÖÅu®ü2!q3Cdj uÏ ´{`Ø a {2BH:T {£l°ûB
¯güA»³u 2C¹ ÖÅÓ®#2 ĀAÿ¼Ø2 +rA¼ ¯CdØ ¯2+°ü¬i ³Õua`Ø4a£bāA¼ü ' [d [ 8a£#
.»µa
£l°×A¼d Ø2´?«§2N-l°×2Cd ¯´{-N±p» ±pA¼-u|4
£l°×±Ā2.dÿX+° µÓVa2
{2N»3+rµÓ2¢=4aqff-l°×2#2Cd ¯´v3+rµÓ2¢Xa4#2ĀAÿ¼Ø2+rA¼¾í.Ö´Õ
3Cdj uÏ z ´{`Ø z a z -»T 3X£³Õu+° µÓVa£[ -2NĀsaz 3X£³Õu+° µÓVa2 -2!q
-³u2+ra£¯C¹l°ûBý ¯Õ+° µÓVa2:N .»y#´?«+« ¯güA»³u2W2]±pCd2N
a z µ´ z-»T £Bº -2Cdl×° z2A» .»¯+ +°ajl°× »ü+ü´{.»Āsaz -2C»
4rK+Cds+°aj´{?«§2.d {=u42!q;+°Bº;+° Á¼Ø2+°2a¨¯g2.»µBº;+°a¹$.Ö´¢C»
-NĀ4qA¼´+° » {;+°¾Á¼t [Õ a]±paz.¹#;+°Á¼2-2N2.£Bº-2C»Ö2#»
£Bº4as -2A¼+[Á¼Ø2ÖzCds2A¼2.»µBº:+°Bº -2N2]Á¼2=# 2?«A¹ aµ±Āü
-u2?«»
+°+° Á¼jEu £ a2 ü¸ TA¼aAÉ¼Eül°×
¯güµÓVa2C¹ »£ff -» -ÿªX

mCd»+°H\2N
Á¼jEüA»J:[´ü.» ¯'¯güA»³u 2CdCdsÐ uÏ2+°ü44r»=u±pCd2N"
¯a¯ÐIA»T±p+°82.»¯s2N"C£BºJA¼+°[´Õ2.»±Ā z+°a¯s2A"
Á¼jEü3±Ā z.d ¯£Bý+«.Ö #ü´?«§£az+°A+°+°3±Ā z=2C¹+2Cd´[.»¯Õ !q§
+°A
¯a¯ÐIA»T-T±Ā z.»¯Õ´ü+r {JBýmÿu2X.»¯Õ´üÖüCda ¯s3±Ā»=\L
±pCd2N:2+°.Ö #¬2A¼l°×´BºC£az"¯güA»³u 2´L¯ÕgI-2C»
Á¼jEü A»J C£Bº JA¼ +°[´Õ2] ±Ā z .d]y±paz2A¼[ = Bº -#2 qA¼ +rK µÓVa2
.d]y±paz2N-2#£a [>24r» A»³u »N ´vLs4rµÓØ ¯sÖiC» A»³u 2 a`«2]2Q -»
Ø ³Ía2=u´{BºCd2N"
¯a¯ÐIA»T-Q;+°mÿu2C»'mÿu2X+«+ra`2´vaÐ¯2Āa2'm´´2.d2¢ l°×+°[´Õ2.»
¯2Āamÿª üK4B ±ĀCd¯2Āa2 ü¸ 2+°H2.dl°×»-2C»4rK£?«+« a£ü
µ±Āü³Õua`Ø4abāBº:u2?«T+ra`2+rA¼
Á¼jEü A»J m´´2.d2 -2C£ ¯2Āa£ü q̧ ¯s2N -2#£ { -u -azC» -N ¯Ð´2
u4r» ¯Ă¢´q+°[´Õ2.£H_d#=u+°[´Õps2N"
I-SERVE 71
¯a¯Ð IA»T_d#+°[´Õps2A¼+¹ #»mÿu2X[ u[+«'m´´2 .d 2C£_d?«N+rA¼¢´HA»
_d?«N4r+°[´Õ2]2Cd mC£_d?«N+r+°|a¸A¼-?u[+«;+°/A³ua`.Ö_C£T
+°2?«+«>_b.»¯Õ3+rµÓ2¢:A¼ta.d2mA¼ü+°[´Õ2.£a'wa2Bº .d2mA¼Bº=+°Býk2] .£yBº"
¢´ü2.» .£yBº¢´q/£Bºl°ûB+rK_d#3+rµÓ2¢ {#§4r+°[´Õ¯s£Bº+°+°»
CdCdsÐ$Ïü´{`Ø 2Cdü mCd»¯+°j¢+rü±Â2A¼4üa-[.Ö±Ā
¯güA»³ÍqÖ -¯C£Øü3X£³Õu+°A»³ÍqÖ¯C£Øü'wa2Bº+°H¯Õ;+°.¹#=?u¸ {2?uaz"
TA¼aAÉ¼Eü £ /Á»µÓ2 ü¸ CdCdsÐ$Ïa£üaz2N -2A¼ ü¸» Cd ÿªas +°H2.dl°× m´´2.£[+«
C£ÖÅÓ̧4H\2N
U {ü¯<A¼¦0uü[dT2.»N8N"
Á¼jEüÌ
-A¼2C£u4r» {2N:´{Bº:+°Bº'TA¼aAÉ¼µÓVa2C¹£ÿªas a`«¯s£Bº:Cd[+«
'A¼¦<2a£ ?u[+«+ra`28T?«"-¯üU {ül°×¯<A¼¦0uü=u Āsaz"=u±pC£az"
Q[+«8AÖi£[d 2 {2A"
8[d qA¼8 ¯s {¯Ðÿu 2m´+ra23 ¯s {´[.»¯s

{2#2Nff-»##¸azC»
' ¯s {+«'¯Ðÿu 2ff-[[d 2.»¯Õ2N= a"3[d 2

Cd´Õ±pl°×2B {2Bº?u[+« +ra`28T?«"-2!q[´{+r ¯ {»Bý4r+r ¯´{.dü4¸ r {2Bºl×° 2B
=´{Bº»Bý4r» {2Bº?u[+« +ra`»T?«"
¯a¯ÐIA»TÁ¼jEu¯Õ§m±Āa2ÿª2¢³Õua`Ø4abāBý+«+[¯2+°uü+°H4raz£?«¢+[
a[¯2+°uü {£az+[ |a¯2+°uü£az a[T=´?«+ a { |aT=´{Bº
aCd» {2?uaz3¯2+°uü+«-Āa24r»¯Õ§¢Áa£güK>[j¯s £az-2!q a[T
-u|4 {2Bº#2 |aT aCd» {2Bº#2Ì-» [d [+« mCd2=´{Bºÿª242qA¼
-2A¼.»Cd»¯Õ§ ;+°[d 2m´+ra2>a4C¹2A¼[¾Á¼tü.Ö´{C£a
;|+ ü ¯s {¢2S ¯s {2!q:[4ùü:[3+ra£ü=u Āsaz"Ì-[
¯2A»³Õu2.d ü¯Õ´[qA¼¯Õ§+« z2A¼m´ÅÓd 2 {2N3¯ d2¢-[a+rüÁa£gü
¯+°ja´2¢+°H¯Õ±paz)_24ra2 zA¼tu4r8aBÃaz
_24ra2-»N {2!q 4r$4r¹A¼A¼tü4r¹\Ö4r¹qA+°K¯2 zA¼t 4r¹8A¹
;+° 3+ra2¢ {2#2N83+ra ql°×2B_24ra2=?u¸ {2Bº4üA¼"-u|4¯+°ja´2
4Bql°×2B¯aÐµÓØÖm´ÅÓd2 {2Bº#2¯2ÿª 2+rA¼
_24ra2 zA¼t¢2.» 4r$ 3+ra z \Ö 3+ra z _d?«+« ]y#§ m´ÅÓd+rü2¢
{¯+°j]mA¼´2¢2.»-\>ü zÖzA¼¬iÁa£güK .£yaz
8Áa£gü4r.ÖiCdØ2 Ø+°sÖ2A¹3Áa£gü4asü:´?«+ -?u¸|4 {£az=´?«+
I-SERVE 72
{2?uaz-2!q¯©Ā§ØN¢.dü¸4r {.ÖiCdØ2:´?«+.dü¸4r» {2#2NÖ.dy4r {.ÖiCdØ2
:´?«+ Ö.yd 4r» {2#2N
'm´´2.£[+«-´?«+:´?«+l°ûB-Nÿ©Ā2.ÖiCdØ»-N |am´¯+«sqA¼-2A¼ ü¸
A[d2A¼ Ø+°s »Øm´´2.£[+« [d _A¼¤Cd CdÁ¼
´2.dÿªC£ül°×u4r»> aùül°×l°ûB[d _A¼¤Cd {2N+°|aj3[d 2+°aj
-ÿªT2.d ü¯Õ ¯s´{#§+° ¯s2N+°aj+°az2]±pC» a`2 ¯s2N
Á¼jEu:´?«A+r.Ö´Õ2A¼2C££Ø ³ÍL+°A¼Õ§:+°á agA¼Õ§C¹¯ Aÿ2.Ö_C£
TÌ
á aAg ¼ Õ§ ¢m´´2 .d» qA¼ q[A[+«[d 28T?«"mA¼§ -az3Cdjd2A¼A¼µØü
+°H2.d+[.dBº#2 l°×[C£Øÿª 2¢ {2N-A» ¯Ð´2-u|4 dÖz+°.£CdaØ2
.»Cd ' um4mCd´2.£[ 2.d¯s£2
Á¼jEu'CdCdsÐA¼Õ§¢m´µÓl°û- +rµÓ2Cdl×° »¯ Aÿ£[+ - +rµÓ2Cdl°×»
T.£a`-2C£mÁÿ24r Ø ³Ía A¼Õ§C¹» Ā4rH-2A¼.»Cd +°aj´ËüCdC£sÐ[ Ø ³Ía A¼Õ§C¹
a¹ĀLT LĀsT
Áa£¤ül°×[_A¼¤Cd {!q§U {ül°×l°ûB {2N3[d 23UT+« U CdÐ2 {2Cd
al°û {2#2N3 Aÿ¼Ø¢£Bº=[Āa¸ a`«2]£3[d [+«ÿª242+°ü4A¼
U {ü[d 2+°aj-NmÁÿ24rwa2Bºa+rüÌm±Āa_¤+°aj¯2]Cd+°aj J?«¢m±Āa_¤
+°aj_ü CdsaÖN:N a`2 al°û¯2]Cd +°aj´ËHCd2¢[+« a£Kdl°×2B-Bº2Ã ´Bº Cd
{2#2N a`2 .»y¯L+« mCd2m±Āa_+¤ a° j l°×´#§ uL±pCd2N¯2]Cd+a° j l°×-Bº2Ã Cü\±pCd2N
:+°-N´ËHC£üm±Āa2Dÿ¯s2N¯2m4³u 24r'+°ajüÖz+°4 2=u {2#2A¹.Ö´{C£T
+°Cddz42¢¯4#3dza£td2¯2 CdĂa£ü
mC»C£dz42¢¯4#3dza£td2¯2 CdĂa£ü
AÐádz42¢¯4#3dza£td2¯2 CdĂa£ü
+°Hdz42¢¯4#3dza£td2¯2 CdĂa£ü
P®'3dza£td 2l°ûBºWuµ¯2u2?«N+rA¼A[+¾³u.dyCd4 Ùü2?uaz=u42!q
¯ÐAÿ¼a£j©Ā2Cd\CÙ » 3dza£td2Cd4 ÙCd 2N
[ÕA¼¤+°a£j©Ā2¾´L\C»3dza£td 2Cd4ÙCd2N
8+°ajül°×=2Cd3dza£td2¾á4Cd2Nq+°Cda4Cd2N-»NµmĀs[_?«§CÖü¯+¹£H
-u2?« 3dza£td 2 IL±pC» µÓVa2¢ {2B» £Bºü¢2] m±Āùü :2mNdü
³uA¼d Āg2¢+« .»al°×2?uaz-u-K;+° .¹#+« .»|a¯L+«m±Āùül°×´#a§ zĀg£ü
I-SERVE 73
CÖ\±pazÖazØC»ÅÓ¡®l°×?«§2CduAÿ¼+°ü42Cd2NA2C¹m±Ā`2=\L±pCd2N:A» a`2
Á¼jEü ¯a¯ÐIA»J ' aùAÿ¼ Ö4ül°× l°ûB :u|4 {2#2A" aùAÿ¼ -2A¼L+
¯ »Ø##¸azC» aù2Cda4 2l°ûB-2A¼L+ ¯ »£"
¯a¯ÐIA»TÁ¼jEu-u+rA¼ a`«2.d¢»£a Bºa+rü aÊBºAÿaùÿuØ¯Õ
Ö\
aÊBº-2!qÌ ¯ĂĀÐQÿ2¢q[£BºJBý+« aÀ¼¦<2-Nÿ+°2JÅÓ®¢¸l°ûBUT2]
¯ d2¢±Ā±Āü.»¯Õ £L+« aÀ¼¦<2 L2Cd -Nÿ+2° JBý :2mNdü+°TH±pC£az
42Cd¢4a+° ¯s2N X±pCd2N3d¯2 ¯s2N-u££dCd£´Bý a`«ĀsBº
AÿaùÿuØ¯Õ-2!qÌ+2Cd+rü2Ö4rÿuØ¯2.»¯Õ£BºJBºm±Ā`£dz {Cd ¯Ă
mÿª Aÿ¼Ø2¢4rK³uA¼d2¢4rK[ü¬#§?u[+«-ÿuØ¯2.»¯Õ {2?uBº-azC»´#§+2.Ö»
]+« {2#2N:u2?«£Bý+« a`¯ d2¢uAÿ¼ Aÿ¼Ø 2
Ö\-2!qCd:§2 ]y£Bý AÐa£m±Āù[Bý´Õ2.d 4üµÓ+s« +°ü£Bº:CdBºá+rd
m´»µÓ2l°ûB.»d4üBºJBý m±Ā`¹mC¹ `2¯<24r {2#2N
m±Ā`2±p»Ia
Á¼jEü A»J aÊBý+« l°ûB - d£üK dAÉCdAÉ¼2 4r» {2?uaz -az£ l°ûB JBº
z2A¼ ayā¢az-2!q CÖHTCd´Õ a`«2.d ü¯Õ´[8T ]y2N"
¯a¯ÐIA»TÁ¼jEu¯Õ§Öz+°ÖzA¼?¢¸á»µÓÐaBº+°aj[d ü8a£#.»µBº[:N a|+
.Ö±Ā3[d üm´+ra2= ÐL+«8¯ d2¢=u2?«A¼¦<2a££¢-N ]yIaCd2N
3[d [= aCd´Õ2.dqa
'µÓÐaBº uÏ´vaÐ+°24r_N¤´vaÐ+°24r+r£ü[Cdda.»¯+]Cds+°ü'¯Õ§
A[¢ 3d Cd» U a´24r m´»W2] Cd ¯2+°ü2 m´+ra2 8aBý A¼¦0uü Cd»
-ÿªT¯s£Bº -2A¼ ü¸ µÓVa - d£üK ¯ 24r» {£ 3 U {Bº -2Cdl°× z2A¼
.»¯l°×+°ajü_?«§ aÀ¼¦<2 L±pCd {2#2N
-N-u {2]C» aÀ¼µÓ¢µÓVa2¢´H£Bº¢¸+[ aü¯2ÿªTĀsaz
£Cd´ÕCdsµ}¸©ĀjüT ¯ÕgX+« .»al°×2?uaz
-2Cdl×° z2A¼£BºI¯l°×-±Ā£ü-T=4BºN4Bº4rm4³uÕ Āsaz
µÓVa2¢¯ ¯ÕgX[[ü¬#§ ü¯Õ¯ £dz {Öz+°´#§ uL±pCd2N
A[ ü¸ £Bº¢¸>a4 ü¯Õ£dz¯2.£a2¯L4rÙ >a4A¼
I-SERVE 74
-2A¼ ü¸¢´H ¯Ă´[.»¯s£_d?«:2mNdü´[.»d {
m±Ā`£dz {¯2.£a2l°ûBA¼abāa {Cd2N zl°×¢¸2] mCd»4r+°¹?¢¸2]l°ûB
4rH3BºA¼
'AÖ_bC¹H24µÓVa2¯+°jµÓVa2¯güµÓVa22]_d#l°×Bº¯s2N:A» a`2
Á¼jEu:u a`2-»[d 2q+°±pC»m´´2.d » Ø ¯gl°×A¼aA¼=2A¼+°2!qÌm´´2.£[+«
üÖ.ÖiCdØ2¢ aü»»l°×A¼a { aq+°±pC» m´´2.d28 z2N" |a a`2
.Öal°×4Bº Aÿ¼Ø¢+°`´{ü#¸4r.ÖiCdØ2 Aÿ¼Ø¢> aùü {2?uaz+°`´{4B
.Öa +| > aùü l°ûB .ÖiCdØ2¢ ÿu4rq 4as¾´#§+¹ ' .Ö ´ K Ø ³ÍaA¼ ÕC§ ¹
¯ Ðdü
CdCdsÐA¼Õ§C¹.d ¯sU {Bº2!q = a"
.»Cd 2A ".ÖiCdØ 2A "-u-»##¸azC»£Bý+«.£ {´{#§+°qq {
±pKA»³u2-2A m±Ā`2-2A ":2mNdü ¯_N¤-³u2+ra2-TA¼ØÌ
8N-2A2":2A¼¢8NU {Bº££Bº>Bº»- {C£Bº>B[+« a`»T?«">»jT?«"¾í4r
£Bº>BºÖC»£Bý+« +°aj¬u {2?uaz"
U {Bº >Bº2 4r #2 oXs4r l°×A¼a[ # 4+° .»Cd» -2A2 -az£ ¯a| £Bý+«
a`2 {2N-2A2+rK.ÖiCdØ2Öz+° aù[.d¯ÕĀ+«= Bº"
;+° UT a` u[+« a¹ UT Ā+« -2A 2!q .Öi C dØ 2C£ ;+°! q[ :N a|+
[a´Õ2.dl°×£2+°+°.ÖiCdØ2Öz+° aù[.d¯ÕĀ+«= Bº£4+° {2!q£Bº>Bº2
+r£H>BºBºĀ+«=u- {C£Bº".ÖiCdØ aù[+«Ā|+ qBº4+°3 a`»qA¼[.Ö±ĀH
a` 2!q»T?«"

¯a¯ÐIA»TÌ
a¹A¼Õ§C¹.d ¯s£Ø ³ÍL+°A¼Õ§C¹.d ¯s.»Cd BýzÖ +°.ÖiCdØ2Öz+° a`2-2!q
8T?«";+°A»³u2TBý]¾´?«§:2+¹A»³u2¢+« .»a# q+° ´vLs4r£µÓÖ ±p Bº "
´vLs £µÓ» a`2-2l°×2A2 L'£µÓ2= a.»µa"Cdl°×Cd» £µÓ2
.»¯l°×£B"¾í£wa a££µÓ2.»µa£"CdC£= a£µÓ2.»¯+¹a+°+°¾í£|a
£µÓ2 .»¯Õ {2BH +rK .ÖiCdØ2 -NÐId [ :N a|+ .Ö´{+£2 -NÐIdzBý+« ¾í£Bº
=+°Bº Aal°×C£Bº"+°+°£µÓa´Ö a`2.ÖiCd£Ø[+« {2Bº?u[+« JüqA¼
.ÖiCd£Ø[+«£µÓ2 {2A¼l°×2!q a¹]l°×l°ûB ¯s2Nl°×2Bºl×° ?«§ =u2?«A¹>4Cd ls ×°
.ÖiCdØ2-u2?«N ?«§W2]±pC»l°×2Bº8Ö±pCd2N"-QW2]±p ü¯Õ2A»-u|4.ÖiCdØ2
W2]±pC»m´´2.d »N+°[´Õ2.dl°×2B±p£H:AÖul°×A¼aCd2N"+°+°'+ra`2 ü¸
I-SERVE 75
l°ûB.ÖiCd£Ø[+«£µÓ2qA¼-[[µÓyd2- {C¹2N
´vLs4r£µÓÖ±p #» a` »´+°2l°×A¼a#2qA¼4+°:+°U {Bº;+°A»³u 22]
a+° A»³u [+« a#» a`2 -[ [µÓyd2 .»¯ +¹£H -u -2!q ¢+°2¢ 8 U {Bº
a`2« .d#2qAK¼ -u|4= Bº>[j2.d#2qA¼K|+ ü2¾íCBº4ü mCd» aCd£dK
;´{l°×!q̧
+°+°>j-»Q a` »Ql°ûBmÿu2Xa±Āq'mÿu2X+«+ra`2£Bý£¯q'
£¯ü'm´´2.d l°ûBmÿu2Xa±ĀqÌ-»CdCdsÐ2CÖH ¯s -A» z+«s
Á¼jEü ¯a¯ÐIA»J ¢+° Ø ³Ía2¢ +°[´Õ2.» > aùü 4L2] :2+r +2.Ö2 T a24r
T L2.d a`2« ]U {ü8a+2° 4r P® a¹µÓVa£[I¯l°×2?ua"£a¯2.dL2.»o+rü
¯CØd CdÐ2=# 2?«N"
¯a¯ÐIA»T Á¼jEu a` ¯ d2 .»y¯L+« £l°× ÖzA¼¬i :2mNdü ]y ¯Ă¢
E {C£az ¯Ăm±Ā`2¢E {Cd2Nm±Ā`2U .ÖiCdØ2¢E {Cd2NU .ÖiCdØ2
á Cdj¢E {Cd2N
+rK 3 ¯ d2¢ U .ÖiCd£Ø[+« -2Cd¦+°a` » /±ĀNÿ {2#2N [ u[+« 3 /±ĀNÿ|+
U {Bº[ á ¹a´Ö/±ĀNÿ {2#2N+°+°3U {Bº´vaÐ£¯£_ü2.»CdCd {
.¹#»¾Á¼tm´d`2.»¯Õ#¸4r-AÿØ¯.»¯+2?uBº-2!q+°ü.»¯l°×2?uBº:u2?«A¼µÓ¢
{U {Býk¢l°×ü
m Ćdff-2?ua
CdC¹½m ĆdµÓqtm±p.dØC» Ø ³ÍLDÿ¦,
.»Cd 2£¯£TmµÓ23ÖA[ü C¯ÕgCd,, /m´¯µ¢¸
-´{Bº.ÖiCdØ2¢´vaÐ£¯ü=u {2?uaz-2!q4rH¢¯£¯ü {#§ {2?uaz
4rH»a¯£¯»a-az££?«[ 2TBý4r4as´#§ 2q
U {Bºm´Xa¹(+°ü¢Cdl°×Cd» a¹µÓVa£[+°H2.d+[A2C¹a+°a+rü Ø ³Ía£ü
.»¯Õ#¸4r aù2Cda24Bá¢+° » ¢+rK-+°Bý+« 4 £K-+°Bº Cd+¹µÓVa£[
ÿ¢4rü+°H2.d+[-ÿªT¯s {2?uBº a`«2]U {ü.»|aá¢+rü¯CdØCdÐ2:2Cd
mCd»
Á¼jEu a`«2]U {üwa2Bºa+rü±Ā±ĀCdjüAÿ¼a£jCdjü´{ùØCdjüJL¢
m´X;+°BºĀ ØBº Aÿ¼Ø zBº/Cds zBºÌ-[ B»¯Õ a+rü+r4rJÅÓ¡®ÖzCds23a
a+rüĀ Ø±Ā´Õ Aÿ¼Ø ±Ā´Õ-Aÿ¼ ±Ā´ÕĀ Ø´{ùØCdjBº Aÿ¼Ø ´{ùØCdjBº
/Cds ´{ùØCdjBº
6C» :T µµÓÐCd Á¼ {ü +rA¼ /A³ua`l°× -Aÿ¼ ±Ā´Õ +[ Im W+°ü -ÿªT2]
Aÿ¼Ø ±Ā´Õ4r a .dyCda£Cd m+° 24r££>jü=Xs3á2á¢=+°B¹-A¼§2
I-SERVE 76
+°HÂ]yÖ+°»±Â2A¼ .dy
Ā Ø24r-Aÿ¼ ±Ā´{üa£ÅÓ¡®4r4rK.Ö#¸4r4rK´{BºC£a Aÿ¼Ø ±Ā´{ü.Ö#¸4r»
´{?«§ m+° 24r>2Cd>jü±Â2A¼C£a:+°Ā Ø±Ā´Õ [Õ>j=CdCs £Bº/Cds ´{ùØCdjü
A» ¢+r¢¸>[jĀsa Aÿ¼Ø ´{ùØCdjü+«a+«2´{a©ĀN¢+r¢¸>[jĀsaĀ Ø´{ùØCdjü
{ü¢»/Cds zü4r>[jĀsa
P®>[j2.»Ia
:Cda ¢+rül°×.»LU {ü-+°Bº +°aj´Ëü2-ÿªT2.dBº2´vaas z£+°

4rHAÐa£ a¶2¢+« Āsa
a¶2AÐa£8A¹;+°.Ö#§¢+«.»a C£a
.Ö#§AÐa£\2>¢+« .»aC£a
\2>AÐa£A[X»´{aU {¢¸+«.»aC£a
£LAÐa£m¯ÀsU {¢¸+« .»aC£az
3CdH¸AÐa£3CdHA¸ ¼2mBºü uX+«.Ö2NµÓVa£[±Â2A¼C£a
:N a`«2]U {üµVL+°´Lù m+° 2
:+° a`«2]U {üÖz+° ¯Õ+°´Lù z=u {2#2A¹.Ö´{C£
Öz#§ÖzA¼#» a`«2.£[4LsĀsBº
Cda£Cd
£_2Aÿ¼ {ü.»¯Õm Ćd+°ajü ü¸ £l°×+CdsµÓVa2Cdd wai2Nff-+2?uBº

d ÿª#üI¯l°×±pCd£a-l°×2?uBº
»d ´#` § 2.»a£-l°×2?uBº
´{ùØCdjBÖiC»-+°Bºl°×A» T £ü ]yCdA» ¢+rül°×I¯l°×±pdaz-+2?uBº
Aa2C£-2A¼24r¯<24r {2N-+2?uBº
-A» ±Ā±ĀCdjBÖiC» Q[+« Dÿ24r Cd ml°ûa d ÿª#ü a+° ¢+r[+« ul°×±pCd#§
Aa2C£¯2+°#24r {#§-+2?uBº
Aÿ¼Ø zBÖiC»d Aÿ¼aja£$Cd4L2]±Ā´´{ùØüT.£a`.»¯s#¸4r-+2?uBº
:N-2C£= Bý+«£Bº£Bý¯2Āa£ü_?«§CdJA¼Cd»3a¹´`.»¯l°×2# {2?uBº
-2A¼ ü¸= Bý+°ü£BýA»-az#¸'¢+°+°üül°ûB= BýT£Bý»
:+° a¹>jl°×.»a¢» z2A¼8 L\2>¢¹m´»W2]´{BºÖzA¼#
'\2>»f» f
-l°×2?uBº3Cda£Cdm+° 24r
'Özü+°»f» f
'+rBº»f» f'+°2+«[»f» f
'AÿØ2
I-SERVE 77
»f» f
'ÖzCd2s Öz+°»f» f-+2# {2?uBº

[Õ4abā2¢+«m´W» 2]´{Bº mCd24ab ā2¢ {2Bº4rÖ+°?«>jüK£Bý+«4as Āsaz
'\2>4r {2Bº#2Öz+°4r {2Bº#2ÖzA¼¬iTUT+«¯ÐaÙa+rüu4rÿ¢4Āg£ü+r {
=2A¼+°2!q£Bý+« 'A¼µÓ¢µÓVa24rK:2mNdü4rK {2Bº {
ÖzCd2s JA¼ >[j2.£+° P® '+°§ ¯0uü z¯HCd a` P® á¢+°
m´d` P®ÿª¢+°> '.dm+°2CdÁ¼'.dm+°2Ö+°2 .»yA+r34A¼
Á¼jEüA»J üU {üTd2¢:A¼2C£u4r» {2N+rKÖz#§ÖzA¼?« UT-az
³Õua`Ø4abāBºl°ûBU {B»+°A3dl°×l°ûB'a+°Ö.dm+°2 {2#2A"
¯a¯ÐIA»T Áj¼ Eu 3 ³Õua`Ø4abāBý+« mÿu2X qA¼ ü U {Bº CdJA¼ m´´2 .£[
3a¹´Õ2.dl°×´{BºCd¯Ða±Ā[Cd a]±pCd£Bº³Õua`Ø4abāBº3a¹´Õ2.dl°×2#£Bº
4rKCd¯Ða±Ā[ a]±p Bº2qA¼ Cd¯Ða±Ā[ a]±p+°±pC»-Nmÿª +rA¼³Õua`Ø4a bāB+ý «
3a¹´ÕCdÖm´´2.d 2C£+°[´Õ¯s» {2#2N4rK-N¯CdØ [3d-+¹Bº-2A¼ ü¸
3dl°×'a+°Ö.dm+°2 {2B»JüqA¼
3d£U {B»+°A-£ { {ÐU {Bº2!q8T?«"/±ĀNÿC¹l°ûBý {2Bº#2Q»/±ĀNÿ¢
m´XD2D2.dBº2 -2?ua +r4r /±ĀNÿ¢ wa2Bº ÿu4rü2?uaz .ÖCi d Ø2 3a¹´ÕCd Ö
-.»Cd£2µÓ'.ÖiCd£Ø2µÓ_N¤AÐa£¯güµÓVa£[.»aCd2N3_N¤.ÖiCdØ2C¹¯³Í:mNd
4¹Åuül°×.»aCd2N:2mNd4¹ÅuüAÐa£Td uÏ2+°ü4Cd2N+r4rTdü:2mNdü
_N¤/±ĀNÿ: K>BqJ#[?«¢£Ø´Õ2] {N.ÖCi d Ø2
'.ÖiCdØ¯Ða´» CdÖz+°[>¯Ða´ »Td 2 a]±paz£BºĀ ØU {Bº
-N8 mCd a]±pl°×2B {£Bº³Õua`Ø4abāBº'ÿqA[ 2 a]±pa£A¼Q[ ü¸»
3dl°×> a`.dm+°2¯2m+°T2.dA¼
.day XL\ÖH+°ü
Á¼jEu .day.£uÖH+°üXL\2N
ÖzA¼# {Ð:+°Bºk2]ÖR®TA¼aAÉ¼Eü.d¯ÕÁ¼ja£$ 2Na2¢[ ü=u
ÿuTĀsa"-[-Bý4r {-2A¼a-AÿØ¯¢» {£a4+° Ø ³Ía 2C£¯³u>24r»
{2#2NÌ-[».Ö±Ā
3Cda£Cd {ÐTA¼aAÉ¼Eü¯güµÓVa2C¹ÿªasA¼4Ùal°×=2A¼l°× ÖÅ®Ó qA¼ -[-Bý4r {
-´{Bº»3X£³Õu+°µÓVa2 ¯s¯güA»³u 2 {2BºA¼[.Ö±Ā
-+°Bº2].day ü´{XL\2N¯güA»³u 2!q 8T?«" 3X£³Õu+° A»³u 2!q 8T?«"
I-SERVE 78
'm´´2.d2 ¯Ă¢´ü {2A_d# {2A"-».day>L\2N
3.day ¢+°HCdÖ 'm´´2 .d2¢4ü[d _A¼C¤ d 4L2]m´µÓ ]y2N³Õua`Ø4abā
¯2+°ü2 q̧ 3[dX8aBºÃA¼[».Ö±Ā
3[dX>BºÁa£gü|++r+°U {ül°×£L> aùül°×l°ûB {2#2A"-»m´¯
]y2N {2#2A¼£
-+°Býk2S a`CdC£sÐ[4Ly.day ]y2N aÀ¼¦<2-2A¼L+ ;+°!q £"q+° »a
»a£" a`2µÓVa£[+r".ÖiCd£Ø[+r" a`¯ d2¢µÓVa2¢>L|4m´m+«d 8T?«"
aù2Cda2m ĆdU {ü=u Ø ³uLĀsa"-»Tdü.dLy2.£ z
A[JA¼2S> a`.dm+°2³Õua`Ø4a bāB+ý « {2#2A {2BºA"-[ {Ðm´W2.£ {
{2BºA¼[»[a´Õ2.£
Áj¼ Eu'TAÿ2¼ 4r ü´{üXL\ .day ¢-¯üTd 2U {ü-ÿTª 2.»
a+°a+rü¢+rüCdCdsÐ28T?«"-»A»
.day:+° 'mÁÿ£2µÓ2C¹¯ Ðaz2.dl°×2A2
Á¼jEuU {Bºm´´2.d z-»Áü 2/´Ö\¯s£2 /A»tµÓØ2¢U {Bº2!q
.»Cd Áag2m´´2.d 2!q>Bº.»Cd Áa£güTmµÓ 2'ÿu 2¯CØd »£"-[3¢]2.£H
2>Bº [´ÕH.»N _N¤.»Cd .ÖiCdØ2JA¼3a¹´Õ2´_BýA» 2.»Cd [´ÕH.»N
-u2?«A»-2!qwa2Bý2?«+ -Nÿ©Ā2.ÖiCdØ»¾í3a¹´Õ2´_Bý£ a±Āü mCd»»a
:u'wa2Bý2?«+ üÁag2;+°!q-az£3wa2Bº;+°A[;+°?«CÖü¯+¹ql°×2B
{£az'´L¯ÕgX=u {2A¼2!q
dAÉWu2Cd¯Ă2Āg£2_³Õu©Ā£2.d »A¼,
-¯>Bº2.d ÿq+r£2TAÉ¹2Cd¯s¯g©Ā2CdAÉ,,/m´¯µ¢¸
a£X¢ {+°´_d?«+°ĆÖü¯+¹#§4r {2N
dAÉ¹Cdsa£D¤>C£A¼+«ùD¤>2¯ÕgCd,,/m´¯µ¢¸
/Cdsa ¯ zmA¼Ia£ {£Bý+«A¼+«`¯ zmA¼Ia£l°ûBCdu2?« q {2?ua»
Td2CÖEA¼-u {2N
¯Õ§ÖzA¼?¢¸¯ Õ§mĆdØ4rCdj-az]A+rµÓ2.»¯Õ¯2+°uüm´+ra23d ¯s {ü
>Bü4r3d ¯s {ü.»Cd£ü4r-ÿª£[+« ¯s£az3£Bº3³Õua`Ø4abāBº.»¯Õ
[d 2:´?«+ .Öl°×.ÖA¼al°×2B-u|4 {2N
m±Ā`£dz {+°üN4r+°[´Õ ¯s¢l°×üA[¯U Áag2-2#£a-N+°[´Õ2.d+°±pC»
>BºÁag2-2#£a:2Cd+°2!qC»B8 z2N£?«+«"
Á¼jEum´´2.d2¢+°[´Õ2.» ¯s {¢¸ 'ÿqA¼2;+° Tu¯2:N¯CdØ2u4r+°[´Õ2.»
-¯CdØ2Q[¢>L|4´Ë#üK´vaÐ£¯ü_!q§>a4C£az
I-SERVE 79
Á¼jEu:+°'TA¼aAÉ¼U {Bº´vüa£W¢ {Kÿªas4rLµÓ 2Öz+°³uA¼d 4¹ÅÓ2¢
m´»W2.d¢Cd£Bº4 [2.d
£¯£ aÙ2
Á¼jEüA»J'TA¼aAÉ¼U {Bº8 aÙ2¢ÖBºCd£Bº" 2l°ûB3d[.d¯s3AL»

±p£H4A
¯a¯ÐIÁj¼ EuU {Bº8¢+r[+« ±paz££¯£ a2Ù ¢» ±p£H»a| A|aqA¼ :Cd[+«
Áj¼ a£$µÓVa2JA¼»-»¯2Āa2 {2N3¯2Āa2-» aÙ2¢»m´d `2.»¯s£Bº
-u|4ÖÅÓA2
£LA¼ta :u ?u¸Bºl°×2# {2Bº4r» TA¼aAÉ¼Bý ]Cds2 ÖzA¼tuL±paz2N -Cd
ayā ¢´BÃBº 4Bº¸ Ö+«XL4raz=4µÐ¯_düA»L2NµÓVa2D4¯l°×±paz2Nl°ûüCd
.Ö#§JA¼ 2]´+« q]±paz#¸4r-CdBý m±Ā`2q]±paz2N3U {Bº3+rµÓ2¢á4ü
I¯s£Bº
Á¼jEu¯a¯ÐCdüCd N ØA¼Õ§C¹3U {Bý4 £[4 [¯s£a
3U {BýÖ2!q-Cd[]Cds Xs-¯L2]2N3wa2Bº+°ü¯ÕU ¯2TCds-az£az-2!q
U .ÖiCdØ az£az-N¯+°ja´2¢ {2N-2!q 3X£³Õu+°a´2¢ {2N33X£³Õu+°
U .ÖiCdØ2¢ ´vaÐ ¯2Āa£ü£az 3 ¯2Āa£ül°× -Āa24r -N 3+rµÓ2¢ m´d`2
.»ps2N
:2Cd¢» -Cd[ a`+rü´{Cm#±Ā#2C£¯atl°×2N-Cd[+« d ÿª#ü+°[´Õ2.£a
Cd£a¯H]yCdaùü u¸´Õ2BºmÁ£ü ü¸Cdl°×;+°µÓVa28aBºÃ#§-Cd[+«C¹]2N3
µÓVa2C¹-Cdd 4a£[+« ÖÅu®Bº
d 4a2 U {üC¹ +«#+«#uBºC¹2N d zBº :Cd[ .d¯s»
-Cd ´{ùØCdjBº
¯a¯ÐIA»T a2.»Cd:Cd´vaÐµÓVa2´vüa£W¢¯a+«Cd24r {2N:CdBº P®3µÓVa2¢|+
±pC£Bº:CdBýkTBý]¾´#§2Býff-£Bº
Ö2#»d ÿª#ü-Cd[ A¼H¾´?u§a a+°`2¢-CdCd±Ā+«42Bºu4r3+rµÓ2¢
´L4w C£sBºd2mC¹´ü: .dØCd¦/m´¯µ¢¸
3U {Bý+«´+° Eu¯a¯ÐCdü+°[´Õ2.d#2qA¼£ÅÓ®l°×-Cd+°[´Õ¯s£Bº
£ÅÓ¡® z4aÙ m+° 24r¢+rüKA?«m_³Íj2B[A?« a¹m_³Íj2Bº2¢+«m´W» 2.£a
A[¢[ Á¼ja£$ 2Na2¢[+« m´»W2.£a 3 m´»W2.dBº2 =?u¸ {2A¼2!q ¯aØ +«a`2
Á¼j2¢+«m´»W2]#¸4r {2N¯a£ØÿupdAÉ2ÿ¢>2/m´¯µ¢¸
I-SERVE 80
:+°Bº1a£ zBº;+° m´µÓ»µBº
a£ zBº4aA»£'TA¼aAÉ¼U {Bý+«AL.d´Õ2]2AÖ a"= a.d´Õ2.d+°±pC»AL=u
CÖH¯Õ2N"
WBºa£
m´d`2 {2!q4AAL.d´Õ2.»2A¼l°×>jüá2áü¢-»+° T]mC£ü>a4Cd
{2?uaz ;+°´{Bº ;+r+° £¯ ü¸ ;+° >j ]y Bº¯s {2Bº4r»-N ´vLs4r+° z2A»
Aÿ¼Ø¢ a¹_ü Cdsam±Āa_¤2 ü¸ a¹>j ¯s2N' Aÿ¼Ø¢ ]y>j-ÿªT2.»µ+°
Ö+°´vLs+rl°×2B3\±paz£¯ P®±Â# L¯s2N3£¯.»Cd3>jl°×¯2_2Nÿ2]
TdüK4asl°× Āsaz
:´{BºTA¼aAÉ¼Bý Td 2¢>L\2N-A»Á¼jBº» >jBº¯s {2Bº4r3+°aj´vLs
+rl°×2B» Aÿ¼Ø¢TA¼aAÉ¼ >j ]y2N-2A¼ ü¸ 'UT+«Á¼ja£>µÓVa2JA¼ -Dÿ 2
±pqA¼+rK'TA¼aAÉ¼ µÓVa2 ü¸ -NC£C£H+°24r a4´Bý2N:´{B TA¼aAÉ¼ µÓVa2
Cü\±p Bº2 ü¸Á¼ja£>µÓVa2JA¼ {-Dÿ 2 P®Özüw+Xs2N3-³u2ÿu £¯¢»
Á¼jBº» µÓVa2 {2N-2A¼.»Cd»3£¯Özüw+Cds4r»3UT3µÓVa2A¼4LÙ +«a£4H4rBº
3 µÓVa z ' µÓVa z ' wa2Bý2?« C£ül°× £¯ü : K 4Bº £Bý ¯Ă¢»
{£az:2+°=+°Býk2.¹a£qA¼
K+«N a|+.Ö±Ā'>4Cds2C£U {Bý+°Bº´{¢» {2Q-[mÿu2X ü¸:NĀAÿ¼Ø {Cd
{2N-[:+°BºK+°N¯§24r+°[´Õps2NQ[+«;+°/A³ua`.Ö´{C£T
;+°BºA.d+¹ #2+¹¯2=+°B¹-BºT¢Aÿ¼2±ĀX¾´?«§ .£yBº ]y vÅ¢®/£Bº+r[
£Bý ¯Ă=´{Bº3.Ö#§+2« A» {2N3»ü¢ #JBý+« =´{Bº+°[´Õ¯s» {2#2N:N
=uĀAÿ¼ØÖ2N"
-N£Aÿ¼ zff-»¯2Āa2 q¸ĀAÿ¼ØÖ2N£Bý ¯Ă8 a£Ùm´d`2

.»ps2N
:N£Nf-» ¯2Āa aÙ2¢»m´d `2.»ps2NQ[_?«§ m´´2.d2 ¹£¯ü
JA¼3Aÿa´Bý {2A¼[ 2CÖü¯+¹£H
:´{BºTA¼aAÉ¼U {Bºl°ûB ¹£¯£ aÙ2¢»Á¼ja£>µÓ 2A¼4aÙ + « .»a£Bº=[
>jü 4Bº]£ =2Cd A¼a2¢ {£ £¯¢ { ¯s { 3 UT+« mĆdØ+°24r +°[´Õ¯s»
{2#2N=´?«A+r"-N: Ð ü¯Õ´Ëü2-2C£:.»yA+r-´?«A+r3£¯±pA¼£¯
±p»A+r ¯s {±pA¼
´Õ2BºmÁ´Ëü2
a£ zBº4aA»£_2Aÿ¼ {ü:.»y´Õ2Bü ü¸ a`«2]U +« +Cds µÓVa28aBºCd2A¼£a
+°A_2Aÿ¼ {ü´Õ2Bü: ÐqA¼+¹2Bý-´{BUT8 {C£Bº
I-SERVE 81
WBºa£ _2Aÿ¼ {ü:.£ya£: ÐqA-»N z<Ø2+rA¼
£ÅÓ¡®£l°×´Õ2Bü:.£yaff
-»ÿu ' a`«2]UT+« {2!q.£ü£Bý+«A[+«Cd4Ù£¯ü8aBºC£az£¯ü_?«§
+Cds µÓVa28aBºCd2N
´Õ2Bº mÁ£ü ü¸´ËHC£üwa2Bº
:]y£Bý+« ´{`Ø2 a`2« ]£Bý+« £¯
J?«¢ _2Aÿ¼ {ü [>24r ´Õ2BH ¯s ÖzA¼?«N +°ü4Cd2N wa2Bº N a`«2]£Bý
ÿu ü_?«§´[.»¯s2N
UTm_X+« {£ a`«2]£´ËHC£ü[.»yNÿu »
d]yCds2CdjÖ>2Cd¦ÿª ICdØÿªCdd ¦,
¯A» ³uTA» ³uÿª CdØØAÉ+°Ð]C,,/m´¯µ¢¸
UT ¹ dzBº ¯Ă_!q§ -ÿªCdü ¯güA»³u 2 {£ vBý£ -N -2C»
-2A¼|+£l°× £ÅÓ¡®´Õ2Bü:.£ya-»ÿu {2!q .£üµÓVa2 .»y¯s2N
Ā Ø24rÿu Áa£gü_?«§ 8aBºCd {2#2N+°+°_2Aÿ¼ {ü´Õ2Bü: ¯s
a`«2]UT+«3ÿu Cd´l°×2B+°ü4Cd2N+2A¼L+«: Ð+°±paz£+°ü4Cd2N
a£ zBº4aA»£;+°Bº a`«2.£Bº£Bº±Ā±ĀCdjBº-2A¼ ü¸£Bý+« £A¼4Ùa´{`Ø2qA¼
-»£¯» {2N'A¼µÓ ¢£Bý ¯³ÕuCdBº£Bý+¹¯2;+°´{`Ø2.»¯Õ£Bý+« Aÿa£A¼Cds2.»µBº
:´{Bº ¯³ÕuCdBý+| Ö
»´{`Ø2.»¯Õ ´{`Ø2A24r:.£yff-»£¯ {2N a`2« ]

£Bý|+Ö
£A¼4Ùa´{`Ø2qA¼ff-»£¯ {2N'wa2Bý?«¢8N´ËH¯s2N"
-ÿªT2.»£Bý £¯» z<Ø2-»##¸azC»3 ¯³ÕuCdBº.»¯Õ´[+« 8´ËHCd qA¼[
-£HĂ ¯s2N´ËHCd2q[´[ {2#2A"

-ÿªT2.d#2-ÿªT2.d+°±p #2 z<Ø2+rA¼d Ø£¯Ö+rü {Áag2¯CdØ

ÁagÖC»3£¯m´_ü2+°+°:+°Bº ¯³ÕuCdBý £¯»´ËH¯s2Nff-[Ja-»##¸azC»
´ËHCd2´{#§B[+«ÿu ».£üff-[JL2A+°.Ö´Õ #ül°×Ta¹Aÿ¼2 ¯s2N

+°+° :+°Bº ¯ Ðd28T?¢.Ö´2Bý"
WBºa£ 3 ¯³ÕuCdBºµm¯s2¢.Ö´Õm´+ra24r´{`Ø2.»¯ÕAÿa£A¼Cds2.»¯Õ {2!q-´{Bº
£Bý£¯»m´_ü2A[+«+ra`2µm¯sm´ `2-2C»4r[£¯Ö+rü { ¯s {+rA¼

£ A¼4Ùa ´{`Ø2 qA¼f -» aÙT £¯ |+ ü2 £Bý 7³u ü¸ ]y2N A[|+J
µm¯s_ü2qA¼-2A¼ ü¸ -NA¼abü2

¯³ÕuCdBº´{ùØ[Aÿa£A¼C2ds .»¯Õ´{Bº£Bºµm¯2s m´+ra2.»µBº+°+°3µm¯_s ü2 ü¸

a`«2]£Bý ¯¢£l°×´{`Ø2 ]y2Nff-» ¯2Āa2´{BºCd2N3µm¯s_ü»£Bý+«
´Ëü2l°ûB:¯s2N
:u +rl°×2B £¯+« Ö+rü { Áa£g[ _!q§ ´ËHCd2 ¯s2N -»##¸azC» µm¯s
m±Ā `Ø2q[£¯Õsl°×Bý+« l°ûB¯Cd Hā Cd2üDÿ2.£H
»»A¹´V+°.»d Bº2+¹¯2¯Cd aj.»¯s£ff
I-SERVE 82
-» £¯Õsl°×Bý+« ´ËHCd2a£A¼:Nµm¯s¯ÕA¼¤2:N-ÿª ¯ÕA¼¤2l°ûB+°+°£¯üTd2¢
µm¯s_ü»_ü2
a£ zBº 4aA»£ Ja µm¯s m´+ra24r .» ¯ ´[ ü¸ mCd» £¯ü ´{BºC£d2#£a
µm¯sm´+ra2.»d # 2!q A»µÓ+ruül°×-4`24r.»d #2+°+°8£¯´{?u§ü£A[
Ö+rü A»µÓ +ruü2BH ' ¯Õ§ ÖzCds2 +°H´ÕC» ;+° £¯ :N ´{?u§ü2!q Q[+« Ö+rq
A»µÓ+ruü2BH¯Õ§+« Ö+rü-NÐIdÖám_³uj2 {2#2N+rKA»µÓ+ruü2?ud"
-Tq+°±pC»:´{Bº'¯ § {2Bºa£A¼+°A']l°×[=uTBºQĀsa"
WBº».Ö ´Q-A»dØ¯Õ§+«Ö+rüA»µÓ+ruüq {-Tql°×2B'¯Õ§´{#§a£A¼
+rK-N:´{Bº+°[´Õps2N;+° ¯s {´{#§?u[+«-l°ûüÖA»µÓ+ruüql°×2B3 ¯s {
>[j ¯s-N d ¯s {4raB ¯s {TAÉ¼Ø ¯s {-[¢+°2¢-2C£´Õü¯s£a-2A¼|+
»A¼2'¯Õ§ -¯CØd [TAÉ¼Ø-[+«.Ö´{C¹2N'E¢±Ā0uØ2AÐa£»Kl°×[a´Õ2.d¢»
Td2l°ûB-A»¾í+°AÉ¼T
Á¼jEu ¯a¯ÐCdü Á¼j´{a2 .»a£a -+°Bº ´vü¢ { Á¼ jBý µÓ 2 .dµa 3
µÓ£[+«´+° »TA¼aAÉ¼EüT2 u aüJps2N3Ö-.dy2´vaÐ´{Á¼jEüu4r» {2N
TA¼aAE¼É ü z<2+2.Ö2£Bý#§4r {2N=Bº .»X+« .Ö2´ 3[2.d+[ÿaª s µÓ 2
2|+.d¯s 24r[ü_Bý {2N
Á¼jEu¯a¯ÐCdü¯CØd ¯2+°üü+°+°£ÅÓ®+« 3Öu4r+°[´Õps2N3Ö-u2?«N
+rA¼+°+°3Öl°×£ÅÓ¡®+°[´Õ2.d#2qA¼
Ö4ül°×/2B»N¯+°µÓVa2 mCd»
a£ zBº 4aA»£ :A» :2?¢¸ ´vaÐ2 Á¼jEü AÿØ2 .»¯s l°ûay[ ¯+°j µÓVa2C¹ _d?«+«
ÖR®2N+°A:´{BÖ¯üg µÓVa2:+°Bº {2Bý {2BH+°AA[ #.Ö´|aT"
WBº;+°B+ý « C£qB´ý üÕ 4¸ r´{?«§ #¸+°ü ]y2A¼+¹£BºÖül°× ]yCda£Cdl°ûB
CdqBýµÓVa2=+°Bº {2A¼[ÖCdl°×2?uB"ÖCd+¹Bº+°A-u|4Á¼jEül°×:´{Bºm_³uj uÏ2
-Db2N-2A¼ ü¸ 3Öl°×' um4mCdm´2.d2-2C£¯Ð´24ru4r+°[´Õ¯s {2#2N-2!q
:´{Bº3Ö8m´´2.£[.dps2A¹-N´vaÐ23ÖA¼Õ§¢¯CdØm´´2.d24r {2B»N L
:´{B¹":´{Bºa±Āü+°[´Õ¯s£az á¸ T[´Õ¯s£az+rK-2C£m_³uj d»+°+°
3ÖA¼Õ§¢3´vaÐµÓVa£[+«-¯ÕsCdÐ»qA¼
a£ zBº4aA»£-2!qÖ4ül°×¯+°jA»³u »Cd´ÿX+°A»³u2q»qA¼[JaC»ü¯s£a
+rKÖ4üUT2] {2Bý¯güµÓVa£üC¹Xa4Cd {2Bº#2 l°×+°[´Õps2N+°A
WBºa£ Ö4ül°×µÓVa z a` zl°ûBwa2Bºa+rü
Cdm±Āa_¤2CdÐa4rW2.d#2+¹¯2Ö\-»+°A»³Íü;|+ĀLAÿ¼LĀsBº£Bº±ĀCdA»³Í[
NH a +Cds A»³Í ü AÿL¼ ¯s £Bº +°+° :N ;+° a+2° a`» :u2?«£Bý+« ´vaÐ´{
¯güA»³u 2q»qA¼+°A+Cds4r ]yT+°HCdA»³Íq+°A
Ö\+« m±Āa_¤2´vLs4rW2]±pC»TA»³uw+i üØ2 ¯s2N:Q;+° a`»Q2?¢¸ l°ûB
I-SERVE 83
´vaÐ´{¯güA»³u 2T4üA¼:u2?« wa2Bºa+rü aù¢¸8A¹;+° aù[±Â2N£B»
-¯¬iÖ\£Bý+« ¯güA»³u 2 {2B»- +rµÓ»+°[´Õ2.dBº2qA¼
JÅÓ®¢¸ TA»³u +w i üØ2 ±Â2N£Bý Td 2¢ ;+° Tµ}2 {2N £Bý+« TA»³u +w i üØ2
+°ü44r» ´ÕBº4 ´BºÃ#§4r µÓVa2 =\L±pA¼ =2Bº ü¸ 2.d4BÃº +°L\ ±paz#§4r m+° 24r
+`«2]±pCd2N-2A¼.»Cd-N+Nt+rü2[ü_Bý {#§4r:Cdaül°×mÿª +°ü4Cd2N
[ u[+«[>ÖÖ\µÓVa£[Ā Ø>ü.d¯s£a2!q-N3Ö\Öz+°¯2+°ü
_ü»JÅÓ¡®.dBH-[3d¯2+°H2.dl°×2!q£ÅÓ¡®.dĀsa3A»³u 2¯güA»³u 2
- #2 ü¸£ÅÓ¡¸ .dBº#2qA¼3Ö\¯2+°ü2 ü¸.d¯s£a
Ö\+«-u2?«¯2+°ü2q+°±pC»-Cd[A»³u2:CdaÖ4ül°×l°ûB+°[´Õ2.dA¼
a¹TAÿ2l°ûB {2NÖ\Öz+°¯güµÓVa2 2.d4BºÃu4r+°L\±p»¢´ü3
Ö\A¼Õ§¢-N´vLs4rq[N:+°Ā Ø>¢¸´{ùØCdj¬i£L´{`Ø£¯ü ü¸£ÅÓ®+«3
Ö\¯U 24r+°[´Õ¯s {2?uBº.d ¯£L´{`Ø2+`« ¯s3Ö\ a`«2]#§+°[´ÕĀsBº
:2A¼l°×¯LÖ/A³ua`'¯ÿª¢ {£Ø¯Bý´{mCdBºµÓ¡l°×B»3µÓ¡l°×BºTA»³u z+«s[
±Â2NCda£Cd´V+«Cds´{`Ø2 ü¸´V+«Cds ¯ÿª¢ P®+°[´Õ2]ÿu4 Cd2/Á»W2.£Bº
+°+° a£ Ö4ül°× ¯güA»³u 2 q+°±paz£ -N {#§ ¢l°×ül°× +°[´Õ2.dBº2¢
A¹» JqA¼
a£ zBº4aA»£Ö4ül°×-2Cdl°× z2A¼¯güA»³u »3X£³Õu+° A»³u 24r aCd2A"
q+°+Cds4r-NCddaÁCd2A"
=2A¼+°Bº4Cd£2!qCdCdsÐ uÏ2.»Cd±ĀCdA»³u2uNÿCd Cd2N-4r+ra`2C¹¯³Í
Cü\±pCd2N
±pK+Cds4r3X£³Õu+°A»³u 2´{?«§2A¼2!q uÏ2+°H\Ö\+«¯+°j»-44r+° P®
a¹A»³u2´{?«§2A¼2!q-Cd[ uÏ2£µÓÖ!q§
-2A¼ ü¸8´+° l°×A¼a+° -Bº4Cd£
WBº
_³µ¢³Ø+°s»CdC»s 4³Ík¯Õ +« zCds ,
3X£³Õu+°8£¯Õs£ ¯sØ»³ÍNÿÿX+°¦,,/m´¯µ¢¸
a£ =[Āa¸ .Ö±ĀdØ-a2g .»¯+¹»2"¯güµÓVa2-»Nq»qA¼ {¯+°jµÓVa»
-ÿuØ¯_ü2.»Cd ¯güÖ±pCd2N T»+°2 +°H\ -N ¯gü » mÿu2X Cü\±pC» ¯+°j µÓVa»
T4üCd2N
a£ zBº ¯+°j» ¯gü24r aCd2!q ¯+°j µÓVa2¢ q[ _a { 4?«A§ ¼ 2 2?«T ¯üg
µÓVa2¢+«=u .£yaz" ]yTCdCdsÐ uÏ2 ü¸=u±pCd£az"
WBºK¯+°jµÓVa»+°AK+°ü¢_aÖi4?«§µÓVa24rCdd aÁC¹2NÖül°× .»y¯L+«
3µÓVa2C¹±Ā#34?«§A¼ 3_a v-K±pCd£az4A-u|4:Q
-Q4r+° ü-$ÏüTd 2¢»¯güA»³u 2µÓ Ö+°!¬§¢¸+rH±pC»£ÅÓ®+«¯³u>24r
{¯+°jA»³u2_d#´BýA[C¹á¢+rül°×m´dùü.»¯s£a-u2#´{Bº8£¯ü
q[ CdCdÐs uÏül°× ¯üg A»³u 2 ´vLs4ruNÿCd Ö ± pC» :+° ¯³u>¯ÕA¼¤Ö ¯+°jµÓVa2 T4ü#2¢
I-SERVE 84
-ÿªØ2Cda28T?«":+°Bº ¯+°jµÓVa2-2!q ].dyāVa z-[-ag z
uÏ2´L´+Ð° Ö Ö4ül°×UT2] {2Bº4r»:u2?«3X£³Õu+°A»³u 2üDÿ¯ 2s N3X£³Õu+°
A»³u 2¯+°jA»³u 2]A»t³u2
m´X£Bý+ Öül°× ¢ {2Bº4r»¯gü¯Ða´{Býk-»ÿu 2 {2N-2A¼ ü¸¯Ð´2¢
£BºCd¯gü¯Ða´{Bº4r».d¯+2#£Bº-u+r+°= Býw+i£;+°Bý+«Öül°× {2Bº4r
»¯gü¯Ða´{Býk+rA¼ff-» uÏ2+°H\C»-´{Bº£Bý+«¯Ð´2¢l°ûB-A»¯jX+°H\3
+°ü¢£BýµÓVa2¯+°j24r» {2#2N¯jX+«-u2?«µÓ+«s {2N
:u2?«¯jX ü£ÅÓ®+«¯Ð´2¢4B+°ü4A¼AÿØ[¢´#§]+«£L+« mCd2
-NÖül°× ¢+°ü¢4B+°ü4Cd2N
a£ zBº4aA»£CdCdsÐ uÏ2+°ü424r» {A»³u2±pCd2A¼2!q V-ag2+rA"
WB º a£ =2Cd mCd +rA¼ zCdØ´{]´JA¼+°[´Õ2]Ö2Bý±paz2A¼[ uÏ2+°H\£Bº
8BºĀsB"
Á¼ja£>´{aC£g2
a£ zBº4aA»£Á¼jEüÖz+°´vaÐA»³Í[4Ly¯2A»³ÍüK´vLs4rCü\±pdaz:+°¾í
Td [.Ö´ 2BýEüHA¼at Áj¼ a£$4³u2¢+°Hµa4A-´{Bº3:2?¢¸ {2B»´L£a 2C£
Á¼jEüÖz+°¯2+°ü_ü2.»Cd 3Ö4Ls2]#¸azC»3Eü±ĀCdEü-[4as_?u§a£"-u|4
-l°×£a£"= a¹+CdsA» Cd-+£a£"
WBº±ĀCdEq-+£aTA¼aAÉ¼Eü'Ö ¯³ÕuCda£ü+£a-2Cd+2° !q£ÅÓ®l°×
¯2A»³Íü8J+°ü4qA¼£ÅÓ®2C£-T»l°×ü£ÅÓ¡®+°[´Õ2.»A[+°[´Õ¯s#§4rI ¯¯l°×2?ua
¢Cd4rT.£L2.dBº2£L+«.»Cd+rA¼
-T»l×° ü ?«§4BºÃu¸2?«£ÅÓ¡® ?«§4BºÃ.Ö#§|+¯Õ+BýC»-Nu`2u4r¢´H+«A¼aA¼
_aA¼ u4r-Cd+¹A¼a£azu4r.Ö#§l×° 4rd2.»d A¼±Ā´2Cd» ±ÂBý±ÂBÖi m+«2A¼l°×a£H±pCd2N
-T»l×° ü´L¯ÕgI:2C»
' m´´2.d2 ¯CØd -¯C£Ø -[ £ÅÓ¡® T.£L2.dqa -N ¯CdØ» -[ £ÅÓ¡®
-+2# {2?uam´´2.d2¯CdØ2+rA¼B[+«´vaÐ»+[+raùüKC¹.Ö±Ā:´{Bº
L+[.Ö_C£T
m´´2.d2 ¯CdØ l°×2!q -N ]Cds uÏ2 +r£H Td 2 +r ?u[+« Jq̧A¼ +rK
-ÿª 2¢ m´´2 .d2 -2C£ uÏ£[+« Td 2 4r» {2N +°+° m´´2.d2 ¯CdØ2 +r B[+«
Jq̧A¼
uÏ2¯Cds[/[+«[TBý]¾´?«§ {2BºA¼m´´2.d2¢[ ¯s {ü-´{Bº´{Bº¯Cds[ NH
¾´?«§ {2Bº#2 2.d¯s£2+°+°-T uÏa±Āü]mA¼±Āü+r {+°+°¯C£Øü+r {
+°+°-¯C£Øü
[>24r {Áag28Q uÏ2 ü¸ ±pA¼'m´´2.d2CdCdsÐ uÏ2 ü¸ ±p #2Ö4ü
I-SERVE 85
-ÿª 2¢+°[´Õps2N-2A¼ ü¸:N¯CØd 2+rA¼
a£ m´¯24 µ'Td ü+2.Ö2¾´2].Ö±Ā:+°-¯ü+°AÉ¼¢+«±pA2
3 TAÿ¼24r Á¼jEu ¯a¯ÐCdü TA¼aAÉ¼Bº Á¼ja£$ 4³u 2¢ .»L Cda£Cd
TA¼aAÉ¼U {Bº Á¼ja£> µÓ 2¢+« A¼a¢dBº +rK ¯a¯ÐIA»T Cd ¯2+°ü_ü2C¹ -Cd[
3´Õ2N:2Cd¢Áj¼ Eü
':2?¢¸»¯ Nÿ¢l°ûay[=2Cd+rüÖ2N"ff-[¯a¯ÐIA»T[
-Bý\2N
¯a¯ÐIA»TÁ¼jEuK±ĀCdµÓVa2+°AÉ¼.Ö_C£TKÿªasµÓ 2´+° K {l°ûay[¯ Nÿ¢
m´»W2]:´?«|+Ö¬i2NKa+°`+¹¯28a£!¬KA¯ÀHA¼ta:´{Bº[mA¼¢Cd£a
{Ðm±Ā`£dz {_2Nÿ2]¯ Nÿ¢m´»W2]a¹$üdØ+°K;ÅÓ¡®u4r»BÖ+«
.Ö #ü´?«§2Nm+° 24r-Nm´+°l°×L\±paz2N
2mCdü2C£ ]y.d ¯¯L+«;ÅÓ®2C£.dü_¸ Bý±pazm±Ā`2=\L±paz {2N:+°£ÅÓ®2C£
A¼¦G2] ³Ía£ ¢]Cd24rKl°×A¼³u2.»¯Õ-á+°ajü.»µaÁ¼ja£$ P®m_Cdl°×C£Bº[
´vaÐ23+rµÓ£`«T[´Õ2.dBº2 u¸-Cd[µÓ 2¢U +°ÅÓCd\±Ù pl°×2B {2Bº#2 ¸ 2mCdü3
µÓ£[-u|4a+«2.d+2# ¯s£a-Cd[+«-á +°ajül°ûB.»dqA¼
:´{Bº {Ð P®-A» µÓVa2C¹:+°Bºl°×a£ Bº2.d¯Õ {Ð¯ÐaÙ¢+°22S .£y [
J£ÅÓ®2C£-+2#£a
{Ð mCd2:Cda¬ L+ +°[´Õ2.d[¯Ð.dyāÖ3X£³Õu+°A»³u2C¹ {£ {-az£K
¯2+°ü_ü2 ü¸£ÅÓ®+°u+°[´Õ¯s£ {-A»]mCd2
Kl°× ¯CdØ¯2+°ü¯ÕN¤ üDÿ2]2N -2A¼ q̧ Kl°× 8 a´2+r£ü2!q 3a´2 ps2N
{ÐKÖ+°?«µÓVa2 2?«a´2+r£ü[¯2+°H2.£ {Kl°×3a´» ]y2N
Kl°×CdCdsÐ uÏ2 ]y2N-2A¼ ü¸ 3X£³Õu+° A»³u 2 ]y2N+rK´vLs4r£¯£+°d2
+rqA¼´vaÐA»³u£¯+2.Ö24r {2N-2A¼ ü¸3a´2Kl°× ]y2N
3X£³Õu+°ÿu 2u4r4?«§´BýC»3 uÏ[+«3NÿÿX+°ÿu 2 {2BºA¼-Cd[+«3NÿÿX+°µÓVa2
{#§=A¼?«£L+«+°[´Õ2]£:Cd[A¼Õ§¢ {2BºA¼
{Ð¯ Nÿ¢+«ÖR®'a¹$ a¹$:´{Bº 2]A+rµÓ2¢ {£2KA¯ÀHA¼Lt +
'±ÂA¼?t « ´v#»» [mA¼+°H\2.£
Á¼jEu:+° TA¼ta2'TA¼aAÉ¼Eül°×A¼acTAt23TAÿ¼24r¯2+°H2.d
¯a¯ÐIA»T :u .Ö´4r» Á¼jEu ¯a¯ÐCd HA¼ta 3 TAÿ¼24r ¯2+°H2.£a Ö2#» £ÅÓ¡®
mĆdØ+°24rTA¼aAÉ¼ Eül°×+°[´Õ2.£a£L+r2X+«TA¼aAÉ¼Eü/H+«´Bý£R®A¼tL±ĀAüJA
´Bý ¯L2]¯Td24rĀÐ4Cd£+rØü´H+«2NA» CdHA¼ta¯Õ2³Í¯£üJA¼l°ûay£a
¯a¯ÐIA»T TA¼aAÉ¼Eu {Ð +°2!q z2A¼ :+°Bý+« =u .£y {" Kl°× AL¢ 8»T
T2Cdü+°[´Õ2.£az"
TA¼aAÉ¼EüCdE¸ :2?¢¸ » ayā¢d+Nt ¯´?«|+ a`«2.£Ö2#» 3+rµ[+«
=\L±pd-+°Býk2]£dz aÙ2¢':2?«+«.»a£:+°Bºl×° .»y¯L+«£ÿªasTA¼aAÉ¼Bº
´vü¢ [A¼ta ±pCd£Bº dzA¼¤mµÓ ü¸ 3dl°× 2] [A¼ta ´?«§2A¼[ m4³Õu2] 3d
q´l°×2BT2 u aüJ¯s [üy£:2Cd¢JLA¼ta .£ya
I-SERVE 86
-´{Bº ¯a¯ÐIA»T Cd ¯2+°ü_ü2.»Cd -BºÃ\2] { TA¼aAÉ¼U {Býk TBý]¾´?«§2N 3
U {BºÖ2#»Cd´vaÐ£¯üC¹¯³Í3µÓ 2¢+«m´»W2.£Bº
-´{Bº¯a¯ÐIA»T
'a£$q QAt2a2Býff-2#:A¼taEüüC¹+°ü¯ÕµÓ 2
A¼4ÙL+«ÖR®2N
3µÓVa2¢-´?«+| U {Bºm´W» 2.d#2 ü¸m+° 24r- d£üK+r2X 2Cd24r-az£az
µÓVa2¢ aĀü ¾´L4raz Öz³u2 .d2mA¼Bý u4r ÖH\2N ¾á4Cd T2Aÿ¼Ø áÐCd2 u4r
-CdBºq]l°ûay£Bºq¯s»
= a+°Bº"f-[4?«§4r´ÕH.£Bº
EüHA¼ta
3 uÏ´Õ2.d2Bý m´ÿªf -2# Td24r 2\ [ü_Bý {£a -+°Bº ;|+
a+°24r {:A¼taEüH.d¯Õa£$42A¼a4¹ÅÓ´Bý
ÖÐ a'Ö a"=+°Bºk2] .£ya"ff

-[-Ö d24r-Bý4rBº
= L[-Bý4rB¹¯§24rCÖHd+°±paz£Á¼jEü #-2A¼+[:u.Ö´Õ2N
A»£
»JÖzA¼?«ÿuaØ'wa2Bº EüJ+¹¯2£m´XD2_24r¯2±ĀN2.£'¯Õ2³Í¯2¢
l°ûayA»T>4>[¯a¯ÐIA»T'CdH¸A¼d ü¸» »TA¼ta2 a¹m_³Íj2Bº22S:+°Bºl°×
a£4H4r2ff
-NT[a£$Ö2#»¯a¯ Ð IA»T±ĀAüJA¼´Bý ¯Xs 2]
A»J£l°×á a£g[m4³uÕ 2.d4ü

»AÿµÓ+«s[-m4³Õu2.dQa£ezd Ø 6µÓÐaØ m´ĀN2.d
¯a¯ÐX ¯sÿªØ2A»T¯aÐ³ÕuCd mÁ»,
m´d.dyā aA»»Aÿ2Qae dza¤£[.d,,-[m±ĀLg2.£Bº/m´¯µ¢¸
-´{Bº¯a¯ÐIA»T-Cd[Wa¯ Ă¯W2] a£H]y2N

¯a£ÐÁ¼¯Ă+°üA¼Cd A¼§dµÓy
4.dyā2Cd µÓc 2Cd ¯0u[¯ Ø+,
3ds[CdØ zNC£>C£ÿª 2Cd
a£m §¯Õga£µÓyTü¯2Cd¯AÖi ü+°jØ¦,,/m´¯µ¢¸
´{mC£Jl°×3Á¼üKCü44r+°±Ā´_A¼¤üW2.d4r+°32Cd¯0uü+°ü44r+°J
m´>ü ¯G2Cda 4r+° J a£>Ø2¢ ü+«j¯Õga24r {2Bº4r+° ff -[ ¯a¯ÐIA»T 3MaÐN2]
-+°Bý++° ° B» -2Cda£gÖ2N
:2Cd¢´vLs4rCÖü¸£L2N> 2C£»o£a-2Cd¦´{am¯Àsü2C£Á¼jEüá¢+°2
ÖR®XL\ ]y2A¼[.d]y P®´{?«2§ A¼[ÿuT2]32A¼2C¹+Á4H2.dl°×£aÁj¼ EüÖ4µlÓ ×° üs
+°üA¼[3ÖCdÖ4µÓ+«sC¹ÿªas_X+«2.d+[Cdÿªasl×° wa2Bº ÿuaØ4r a¹Eü4B
¯ÐaÙ22.» CÖ]y2A¼[´{a >üa+°a+rü4r+°AÉ¼ü+°AÉ¼ü4r.Ö´{+¹Ā4ra
P®´{?«§Á¼ja£$+« -2C£-Ö d24r {2N+rK´+°£L ü¸ Td ü
-ag2.»¯+[C£.d]ym_X+«2A¼l°×¯2C¹Õ2]±Ā´´L³Ía£ag2Ā£ü.»µBº 2mCdü
Ā 2Cdü±½aü=+°BÖ+°Bý £a¹DüDu±p4´BÃaa£(a£`ü ³uCds-A¼©Ā§[
.d¯Õ32A¼´Bý±paz.d]ym_X+« ³Ía£$+« P® ³Í´?u§Dÿ +°2.»µa
m+° 24r:A¼taEüüĀ24CdØ2¢ ³Ía£$U jl°×sBºdØBº3 z4ÙaU jl°×sü
8+r2Cd2¢3CdjCdCdsÐ.dayü.»¯+2#µ} UTCd 2C£4Bý±Āa_³Õua24 UTCd2¢3a£$
I-SERVE 87
»ü¯2 CdĂa£ü¢+¹Cdsa24ra£>Ø±Āü.»µBº] L+«£a z4Ùaw+i üØ2±Â2Aa
dA¼A¼d TµÓA¼2TA¼4¤ z4¤2
¯ z]Cd Cdj³ÕuCd2.d ´µÓü2.d,
CdAG¼ ü>C¹A2¼ ¯Ða£>Ø2
]a ±ĀüØ¯A¼2ÍT z+Ás,,/m´¯µ¢¸
E¢±Ā0uØ+°AÉ Tµ}¸ `
E¢±Ā0uØ2´vLs-az2N:N=2A¼l°×.Ö´¢Cd£B¹A[4Ly W ³uL¶ z2A»

+2CdT a`.»µBº+°AÉ¼-az±pazCda£Cd
'+°AÉ¼/A»tµÓØ2:Nff-2# P®+2CdT a`

.»µBº-az£+°AÉ¼¢[±ĀmCdü4L2S¯[»µü4L2STµ}¸`.»¯Õ ¯ Ðdü.»¯l°×»
´[[1a£ zBý|+ NH¾´?u§Bº£Ej+« ³uL¶l°ûB3´[[±Āa¨l°×ü|+ NH¾´?u§Bº8JT a`
: ÐqA¼-2A¼ ü¸ 2¯2m4³u24r3´[.»¯l°×2A2
'+°AÉ¼¢±ĀmCdüIa=u {2A¹ÖzA¼#4 [At2
+°'+°AÉ¼:A¼ta±ĀmCdüC¹m±Āa2ÿªÖ2N£|aEuÁ¼jBº+°AÉ¼ÖzA¼?¢¸JLA¼ta¯üg A»³Í ü
{£|a
<+°AÉ¼] L+« £a z4ÙadØaÁ¼jBºÁ¼jEüTA¼aAÉ¼Eü
4 JL¢ Á¼jBýN ¯güA»³u 2 TA¼aAÉ¼EüN U j+°s A»³u 2 :N £¯£ d2 Á¼jEüN
]A»³t u 2
´Ë-2Cd¦´{a>2A¼Õ§¢Á¼jEü¯Ða£Ù[+«ÖR® P®XL\ ]y2N .»y#´{BºCdu|4 {
a¹- jaz[CÖ]yCdÿaª +|s ÿuaØ4r_³~+°L2]2N'EüHA¼at ;+°L++°a 2] ¯³ÕuCdü
9Á¼jBýA¼Õ§¢TA¼aAÉ¼EüCdl°×ÿ¢4´XÁ¼jEüCdl°×±ĀCdÿuaØ+rK:´{BºÖ\[
.dTA¼aAÉ¼EüA¼Õ§¢:A¼2C£TAÉ»Ø+rK3Öl°×+Nt4r¯2Āaµ}2 {2N-2A¼ ü¸ÿªasl×°
-l°ûü24r {2Bü» +¹L+° {2NÁ¼j¢+°2¢+« .£y+°3Öl°×»|aÂ2Cd +¹L+°ü2#q {
:Q3±ĀmCdü´L¯ÕgX
a¹A¼Õ§C¹l°ûB¾í±ĀmCdü´LMH2.£H
+°TA¼aAEÉ¼ üA¼Õ§¢Cdl°×¯güµÓVa2 {2NÁ¼jBºm´>ül°ûB3A¼ÕC§ ¹».d¯s £a
<Á¼jBýA¼Õ§¢m´>üA¼Õ§¢Á¼jEül°×l°ûB¯güµÓVa2 {2N+rK£LA¼Õ§¢
3ÖÖ\[+°+°3ÖĀgaz»aÖ\[+°+°» a¹ÿuaØCÖ]yCdÿªasl°×;´.Ö´Õ2N
4Á¼jEüA¼Õ§¢Cd|++rA¼= ÐL+µÓVa2qA¼-¯üm´´2.d»qA¼
´ËTA¼aAÉ¼EüA¼Õ§¢l°ûBÁ¼jEül°×µÓVa2q»qA¼Cdl°×-ÿu¯a´ÖµÓVa2 {2N
'm´´2.d»-ÿu¯a´2:Q3ÖA¼Õ§
'±ĀmCdü¯[»µ[ ¯Ă¢¾´#§+[:+°+°AÉ¼ 2Tµ}¸ 2Õ .£H
+°;+°>jCda £Cd a¹>j ¯2s A¼[Ā Ø24r-2A¼a zjC£aQ[¢
Cda£Cdff
-» #l°×-ag28T?«"= a3¢]2.da3 #l°×-ag»»a2#£Bº W ³uL¶
I-SERVE 88
<-2A¼|+Á¼jEü:+°Bº_Xl°×2Bº4r»-+°BºTA¼aAÉ¼Eü>[j2]2N
4'TA¼aAÉ¼EüÁ¼jEül°×¾í>j+rA¼Á¼jEül°× a¹A»³u +rA¼Á¼jEü¢ÿu4
+rA¼'Ö a`«2]Á¼jBý ¯2Āa2 ü¸>[j2]UT
´Ë¢+°2¢;+°µÓVa2±paz:2++°µÓVa2 ¯sA[´{aj-[´Õü¯s£aTAÉ¼aAÉ¼Eü
Cd-A»A»³u2C¹Cdÿªas¢+r[+«C£ÖÅu®ü[ a2+¹al°×2N+rK-u>a4qA¼¯a¯ÐI
A»T aT]y£>a4 Aq ¼
93Ö±ĀCd µÓVa2-+°B» a£H±paz2N3ÖÁ¼ja£>¢+r[+« ]y2N3Öl°×¯güA»³u2
qA¼-az£¯|aCdl°×±ĀCd ¯güA»³u» {2A¼[3Ö4?«§4r zjC¹2N-N¯a¯ÐI a
m´ÿu 2
.d3Ö3TAÿ¼24r j#2 ü¸3Öl°×Cd¯güA»³u2[>24r» +°[´Õps2N3Ö|++rA¼
´+° £L+«l°ûB+°[´Õps2N
W ³uL¶ 'TA¼aA¼É Eü-» ±ĀmCd] LA+r=2A¼l°×-?«§¾´?«§#§";+°L+« :A¼ta
ÿuaØü=2A¼l°×Cdda.»¯Õ#§"=2A¼+°2!qA»µÓ z+rü zA»³u z-»Tq» q {-[
3d.Ö±Āül°×£BºA[+¹¯2'+°AÉ¼¢ Bº+°üü.»µBº
+° WBý ±Ā+°¢» Á¼jBý a£>Ø2 Á¼jBý ´Bº+° 4N¢» TA¼aAÉ¼Bý dzA¼¤a242 :N ;+°
+°ü'+°ü ü¸ .¹#-»Áag2q» qA¼[[a´Õ¯s£Bº
< W mu³uj`Bº a`«2]a¹$üaz2N-A» +rü2Á¼jBý ¬+°¢¯2 CdĂa£ü
a¹$ü-A» +rü2TA¼aAÉ¼Bý ¬+°¢¯2 CdĂa£ü ü4r>jCda£Cd >j>L\C»
-N¯2 CdĂa£üa¹$ü+r£H+rK:A¼2C£;+°+°`»-[+°AÉ¼¢.Ö´#2>L\2N:N
wa2Bº +°üQ[AÐa£+rü2-»NqA¼[ ³uL¶[a´Õ¯s£Bº
4:+°A»³u »NqA¼[[a´Õ2.£HA[+¹¯»:A¼taEüü+°ü:N B¹+°üC£L+°24r
.d ¯s TA¼aAÉ¼Eül°×Á¼j¢+°2¢A»³u2qA¼+rK3Ö mCd»+rl°×2B7L£a2C£l°ûB
3Öl°× A»³u 2 {2A¼[ -l°×2#£a -2#£a [>Ö A»³u » q[ ' ÿuaØC¹ Á¼ja£$
+r´{a» .»¯ s£Bº Ì-[ ³uL¶ +°AÉ +°ü .»µBº' ´Ë#§2 AÐa£ A»³u 2 {2Bº# 2!q
/2A¼+¹ #»-[ ³uL¶ [a´Õ¯s£Bº
Á¼j¢+°2¢ Á¼jBý µÓVa£[ .ÖBý±pl°×2B -?«§¾´?«§ Eü µÓVa£[+« A¼³u 2 .»az2.»µBº
³uL¶Q[AÐa£3d8TĀNÿ2.£Bº"
+°Á¼jEüÖz+°¯2+°ü_ü2 ü¸Á¼ja£$µÓVa2.ÖBý±pl°×2B[ü_Bý2N3Ö¯2+°ü_ü»
¯a¯ÐI a24r Ø+°sÖ2N
<:2Cd?« 4?«§ ¯2+°ü2.»¯ÕEül°×CdµÓVa2Cd4ü_Bý ±paz!q§ CÖEA¼
£µÓVa28Ö
±paz2Q"ff-[¯a¯ÐIA»T[-Bý\C»-´{BTBº.Ö´Õ2N
4 ' wa2Bº ¯2´Ë#ü ü¸ µÓVa2 [ü_Bº?u[+« +ra`2 ¯2+°ü» -K µÓVa2 JA¼ A¼Õ§
q+°±pC»-N {£±paz£;+°!q -K ³uL¶ [a´Õ¯s£Bº
Á¼jEü+°AÉ¼] LA+r-?«§¾´#§Bº2¢ ³uL¶+« +[m´Ö>£ü£az
+° ;+° ]mA¼´ Ö\ ;+° £¯£ µ}2 4ü U jl°×sBº ;+° ĀAÿ¼l°×Bº z4aÙ +°ü¯Õ
I-SERVE 89
¯³u U 2.»d ?u[.d´Õ¯s£Bº:N;+° m´Ö>2
<¯CdØ+r ¯CdØ¯2+°uN¯ÕA¼¤üĀNÿ2] uÏ[Á¼jEü3¯ÕgX¢l°ûB+2Cd£¯£µ}2
T\H {2B»- +rµÓ2 {2NÁ¼jEül°×£¯£µ}2 {2Bº_!q§ ]yÁj¼ a£>4³u2¢ {2?¢2N
:N[a´Õ2.d#2 a¹m´Ö>2
4-u2?« £¯£µ}2 {£3Ö4ül°×8Jm´X_2Aÿ¼+°2qA¼£a[CdØ z+°s ¯ÕgX¢»
{2?uaÁ¼jEüAÐa£:N[a´Õ2.d#2 a¹m´Ö>2
'+°AÉ¼AÐa£ĀAÿ¼l°×Bým+° T+rĀ[.d´Õ2.dA¼ü.d+£Bº W ³uL¶A[3d=u
[aÐ³Õu2.£Bº2!q Ì
+° Wmu³uj`Bº/Cds mu³uj`Bý4r {2Býl°ûB6µÓÐaØÖ³u2 ü¸a£>>j±Â2ABº
< W mu³uj`´X mCd2 ±ĀXm CdØ m´ÿu 2 ü¸ a>j¢ 6µÓÐa£ØK uÏ£K l°ûB
±Â2N2N
4Á¼jBº3¾í>j¢Ö+°?«mu³uj`¯2Āa2+°H¯Õ ]yÖ+°+r2+°C¹¯a¯ÐI/±Ā¯
.»µBº
´Ë3/±Ā¯ ü¸ P®Á¼jBý4r´{aj=Xs´{Bº-Cd[+«¯C£Ă24CdØ2üDÿ2]2Nm+° 24r
U jl°×sBºdØBº
9'TAÿ¼24rĀAÿ¼l°×Bým+° T+rĀ[m´X±ĀN2.£Bº ³uL¶
.d'+°AÉ¼¢+ü+° ±ĀmCd4r¯a¯ÐIA»T[m´»µÓ ¾´?u§Bº+°T.£u.¹#¸ 3Ö
>Ï´ÕsA»Tf-[
Ø ³uL2.£Bº-2!q uÏA»T-[-ag2=+°Bý+°+°Bº U {ü¢/A¼bāA¼¤ »Ø uÏ»£L+« ¾í¾í
T+rĀü-2N¯s2N-[[a´Õ2.d?u[|++°T>Ï´ÕsA» Cdm´»µÓ¾´?u§Bº
'TAÿ¼24r+°AÉ¼4Ly+°AÉ±ĀmCdü4L2] 2Tµ}¸`.»¯ l°×£2:+° '+°A¼É
4L2] W ³uL¶8 2#£B¹4 [At2
WBº .»¯Õ+°AÉTµ}¸`
WBºa£ 'E¢±Ā0uØ2=2A¼l°×.Ö±Ā¹¯2§ 4rCÖH ¯ {2#2N'+°AÉ¼ÖzA¼ü¾´!q§

z2A¼aK+rTdü.Ö±Ā
A¼µÓØ2£¯ÀsX¢Aÿ» pA¼µÓØ a
¯2´2.»CdsAm±Ā±Āsá£[a£Ð`[aÐX¦,,/m´¯µ¢¸Ì£Ø0uØ2¢
-[K+°+° Bº.Ö±Ā-2!q
A¼µÓØ »Nq»qA¼f-» uÏ2+°ü4rH3 uÏ2 ü¸ ¯Ă
¢2S A¼µÓØ2 CdBý] ¾´#§l°× ±p£H -N >L\C» Ö+°2 ]y!q¸ -[ .Ö±Ā 3 Td 2
[a´Õ2.dB[|+'+°AÉ¼ .Ö±Ā
á Cdj£-l°×2!q'm´´2.d2 Bº42?« a£az-2!q£¢´B» 2.da£az
-N=2Bº+«+°L\C» P®K|a- {Cd2N-u|4 uÏ2-»»BýCd\HC»m´´2.d2 P¸á Cdj4r
I-SERVE 90
L±pCd2NÖzA¼?¢¸3á Cdj'm´´2.d+°üT asa´24rCdJA¼Cd».»¯l°×£Bº
+°+° P®Cd»T\H±p #2¢:_b2N8JqA¼
a£ zBº4aA»£3´[=u4¹>L\±pCd2N+°A Aÿ¼Ø¢»Ö+°2+¹¯2+°Õ .»d Bº2
A»[+«"
WBº-u+rA¼ m´dCd2+2Cd- ¯a2A[+«;+°+ra`2 {2Nm´´2.d2Td2¢
³Õua`Ø4abā.ÖiCdØ »N;+° ³ÍN-2A¼¢;+°±Ād ØÕ§U .ÖiCdØ z'±ĀdmÁÿN[
NH¾´?«§ »|a A¹ _dü A»L2N ' A¹ á m´ Xs aÙ2 ' A¹ ¢ -N A»³Í[
:2mNdüAÿ¼L2]¯<A¼¦0uü±Â2A¼?u[+« -ü£#´Bý2N:u2?« 'U .ÖiCdØ z-»
±Ād P®¾Á¼t N¢+°ü£ü2!qCdAL[.£uIm 24r ay+¹£H:2.dT2.dÖ+«
ÖÅu®H -2A¼ ü¸ ' ±Ādl°× 4?«§ m´dCd2 +r£H :N 2.d 4BºÃ u4r 8 m´dCd
ql°×2B»´vaÐa±Ā[±Â2A¼qA¼+°+°a£ m´XUJÖ+°2+¹¯2m´dCd2.»d+°CdÁ¼
a£ zBº 4aA»£ ³Õua`Ø4abāBº +r£ü[ 3 N+« =¹ ±Ādü 8a£# .»µBº 3d
´[4#§+[-2Cd´[.» ¯sĀ ØU {Bº3dl°×=A¼aXL\3±ĀdÖ+« R®Ās#2
Cd´{+rA"
CdázC» -az2N»-u|4.»Āsff-[= Bºaz£´#§_?«§£³Õua`Ø4abāBý

z2A¼JBý3#üĀ4C£d" ³Ía£$»¯Õ3>Ï2m?¢Cd |ayd4üB"
WBºa£ ;+° ]+«#l°× {2N'm´´2.£[¯Õ§2]2N³Õua`Ø4abāBº» #[>»
+rK3d+«Nm´´2.d24r+°[´Õ2.dA¼=2A¼+°2!q3dl°×- uÏ2qA¼- uÏ2 {m´´2.d
U {ü|+ :N m´´2.d24r +°[´Õ¯s2N ' ] U {ü ´{`Ø ±Ā´+°ajü ´ËHC£ü -ÿª 2¢+«
CÖ.y» 2A¼+¹¯» '¯Õ§ :u>L\2N-2A¼ ü¸3U {üm´d Cd2.»¯ +[ uÏ2¯2±Āaz2.£H
-u¯2±Āaz ¯s»£ÅÓ®l°×'m´´2.d2[ Ls2]±pCd2N+°+°a£ U {ü.» ¯'m´dCd2
³Õua`Ø4abāBýzÖ +°¯2+°u[+« ØX|a+°2+rA¼
+ru[+« LBý>2mI {2A"

a£ zBº4aA»£Ja£l°×4´ uÏ2+°H\2.£a¯2C¹24r {2N+rK;+° ¯2A»³u 2
{2N;+°a+°24rJaQ[+«:N a|+¯ Aÿ2.Ö±Āa+rK¯§Cd+¹¯2 P®-Bº4Cd£
Ja.Ö´Õ +°A¼É ¢ W mu³uj`Bº a`2« ]£+°=[TNa¹$üÁ¼ja£$ a`«2]£+°
a¹$üTA¼aAÉ¼a£$UTCd2¢¯2 CdĂa£ü' Bº¯ [C»H2N
ü4rµmĀs¢¸ ¢+°2¢;+° Öü´ÕCd¢+°2¢;+° a¹>K ¢+°2¢[
¯2 CdĂa2A» ¢+°2¢;+° a¹>K:u2?« ¬+°ü£az-2!q;+° ¢+r[+;+° ¢+r[+
+rü 2¢ LBý>2mX+°Ða¶!q_Æ»¯Õ.d¯+¹ .dy'¬+°µm¯s¯ÕA¼¤»
LJ W¢+r[+Á¼j¢+r[+TA¼aAÉ¼ ¢+r[+ A¼Ø+rü2Td 2¢:# 2?«
LBý 2mX8AÖi£ {2A"q+°8[d ql°×2B-BºÃNBºÃ24r {2A"
I-SERVE 91
WBºa£ ¯s {=u42A¹ uÏ2-u|4+°ü4Cd2N-»[d 2 {2!q {Ð.Ö´Õ
>2mIq+°±pC»Ta¹Aÿ¼ z: K8aB»T+rKdAag2-N+rA» ¯s {_?«§ uÏ28aBº#2
qA¼ m´X£BºCd uÏ£[_?«§ 3¢.d_?«§ ¯s {+°H2.d+2#£Bº
»»dAÉdA¼ØCdA¯2»A¼ØC»´Ë
C»C»CdAÉCdCdsCCdA¯ ÿªdC»,, /m´¯µ¢¸
= Bý+« 8¯ d2¢8N8uC¹¯s2A¹£Bý+«3¯ d2¢-N-u+°[´Õps2N£Bº
A[-u-ÿªTĀsBº
-N- Cd [4?«§4r-l°×2!qT» - CdÖ ±pCd2NT´{ ´{a4üT» X[
m_Cd+# ° 2qA"
µÓ¡A¼¤ .ÖiCdØ2 {2A»-N 8 Áag 3+ra£[ ±Â2Aü2!q 3 3+ra£[ ±Â2A¼Cd2N3
±Â2A¼#2mA¼§Öz+°¯2Āa£[-¯L2] {2#2N-2C» 4rKA[+« Â2Cda´2-2#
{2BºA¼
+rü2Td 2¢-2C»;+° UTCd¯2Āa£[_?«§;+r+° .ÖiCdØ2¢+°`+ru[
3a¹´Õ2.dl°×2?uBº a¹UT-+°B»3.ÖiCdØ2JA»Cd¯2Āa£[_?«§;+°¯2 CdĂa+ru[
3a¹´Õ2.dl°×2?uBº a+°Bº-+°B»+°ü+ru[3a¹´Õ2.dl°×2?uBº:N-ĀAÿ¼Ø2+rA¼a¹(
>L|4A»
-´{BºÖzA¼?« £Bý+°`
2wa2Bº £Bý+« ¯2 CdĂa2- {Cd2N Bº £Bý+« +°ü2- {Cd2N
Q»Ö+«X´ÕC» Bº £Bý+°ü2ÖzA¼?«£Bý+« +°`2
;+° +«+° /A³ua`.Ö´{C£T;|+a£mXÿuaØ7aÖR®+Cds ¾´R®+Bºl°×+« -N
¯2 CdĂa2ÿuaØ7Å¢® {+Cds¾´R®+Bºl°×+«-N;+°[T2'ÿqA¼23 Øl°×sü ¯Õ+°¯ÕgX[
_!q§ ]y2N-u|4¯Ð´2¢l°ûB:u2?«]mC£ü>a4Cd {2?uaz
+°+°a£ 3m´´2 .£q-TAØ+°HC£ü£?«¢ {2B»+ruül°ûB+°HC£q- {C£az
-u2#´{Bº£?« Aÿ¼Ø 2mI8T?«"3m´¯|+sqA¼
a£ zBº 4aA»£ m´´2.d2 mA¼§Öz+° ¯Ă _?«§ ¯2Āa£[ _?«§ +°H2´_BºC¹2A¼[
-2#£aJaJ+°AÉ¼¢Á¼jBº-»mA¼§Cdl°×TA¼aAÉ¼Bº-»A»³u 2 ]y#§A[+«;+°
¾Á¼t 2µÓm+° 2 {#§Cd¯2Āa2 ü¸A¼Lc2.£Bº-u2#´{Bº3 2µÓ +°2 3TA¼aA¼É B+°Bý+|
+°[´Õ2.£H+rK-Cd[ 2mCdül°û±½aül°ûl°ûB-A»VX4r+°[´Õ2.dBº »T?«"= L¯2Āa£ü
£LT+°+°3 2µÓ +°2-2A¼L+;|+a+°24r+°[´Õ2.d#2=ul°×A¼aCd2N"
WBºa£ ¾Á¼t ³uÄa4rH ps2A¼+¹;+°Bº A[+«=A¼a4r[ü_Bý {´ËÔ-[ vABº+¹
JBº7N'4rH\maÖ+«XL\¾Á¼4t rH¢+°H¯Õ±pCd2N4rKTBý4rCdÂ2CdA¹
m´d`2.ÖdØqA¼-u|4mÁÿU {ü uÏ£[_!q§:CdaU {ü uÏ£üBº¯s {2?uaz
¯Õ§Öz+°¯2+°ü»:u {2N
)¾Á¼ta£$£Bý 2mCdü±½aüJÅÓ®2A¼L+;|+a+°´{+°aj µ}2 {2!q» £ÅÓ¡®;+°
.¹#+°H¯Õ´{BºC£a;+°ÅÓ®;+°ÅÓ¡®-¯L2] {2?ua+Nt±Ā?«C»BüC¹;|+a+°Ö3¢.d
.»Āsa-2A¼.»Cd £a2C£ :2.dT2.d ;|+ a+°Ö m´´2.£[ -ÿªT¯s {2?ua -2A¼|+
I-SERVE 92
TA¼aAÉ¼a£>Ø2¢[ 2µÓ +°2-2A¼L+ -u|4+°[´Õ2]2N
a£ zBºJÅÓ®l°×¯2Āa£ü {2!q mCd2-Nÿ©Ā24r {3.ÖiCdØ23da±Āü¢+°[´Õ2.d
ü¯Õ´»T?«"
WBºa£ 8N¯³u >Td ÖA[4L2]m´W2]m´Ö >2qA¼ -N.ÖiCdØ2Öz+°
¯Ðÿu 2-N-u|4m´ Ls¯s2N
a£ zBº+°+° U {Bý ¯2Āa2¢ m±Ā´2]+° +r ü {2!q3 .ÖiCdØ2 m±Ā´2]+° Td ü
3+ra£[ ±Â2A¼Cd2N ¢+°2¢ U {ü2A¼L+ =¹ >jü4r m±Ā´2]+° Tdq -ÿuØ¯2¢
{2?uaz+°+°3¯2Āa£ü_ü2-2Cdql×° 2B {2#2N:u2?«¯ÕgX¢£Bý+«
Ö+°2+¹¯2
+°Õ.»d a£f-[Ja¢NÿĀsa£Bº¯|a-2?uBº:N+Cds4r´{?«§Ö+°+r -»¯2Āa2
:N +CdsN +°+° A¼abü2 +°+° =´?«+´° {Bº ±ĀCd m±Ā´2]+° ¯2Āa£q w4ü¯s {2?uaz
+°+°= Bý+ =´{BºÖ+° »N .»y- +rµÓ»qA¼-[´Õps2N
WBº-NCd´{´vaÐ£¯ül°×;+°a+°Ö_ü2 { #[>»+rK£?«+¹¯2:´{Bº
' U {Bº mĆØ» +° m´dCd»J .»dBº +CdsAÖi ' Ö+° ¯2Āa2 +¹¯2 mCd2 ´#§A¼ü4r
m´dCd2.»¯s {2?uBº+°+°m+° 24rQ[_ü2¾´L\±pCd2N+£H§+« ±ĀCd¯2Āa£ü
>az2]IaCd2N
Q[+« a¹+ra`2l°ûB {2N±ĀCd ¯2Āa£ü+« 3AÿaÖ ¯s {-¯CØd 2+CdsAÖi
Ö+° ¯2Āa£[+« 3Aÿa2 ¯CØd Ö Ö+°2-2A¼ ü¸ l°ûB ' ¯2Āa2Öz+° _ü» CdÐa4r
¾´L\±ĀCd¯2Āa£ü)Bý¯s2N
+°+°m´dCd2.» ¯£Bý+« Ö+°2Cd´l°×2B¯ÕN¤¯s2N
[dX´{am´dCd zwa2Bº+°H´ÕC»'µÓÐa ¯2+°ü2
a£ zBº+rK4aA»£Ö+°2+¹¯2Im m´dCd2.» ¯£LTd2¢Ja.Ö´Õ2N[>»
+r .dy-2Cd2Cd mCd24r+°Õ.» ¯ Aÿ¼Øa+°2£ÅÓ®Ö+°m´dC£üK=´?«+´° {Bº¯Bý4rH+«
+#§l°×±paz#§±pCd» {2?uaz+°A:+°£ÅÓ®l°×Ö+°2=u ¯s2N"
WBºm´dCd 2#m±Āa2Dÿ ¯sm+° 24r3¯2Āa2Öz+°_ü2¾á4Cd2N;+°£?«+«
»42 ´{2$l°×2#2N+r[£al°ûBm+° 24r+°Õ[¾´2.d+»m´dCd2.»¯s {2BH
a£ zBº4aA»£Td2-agÖ2N
'A»³u 2JA¼
»f-»mÿu2X+°ü4?u[+«Ö4ØÖ+ra`2qA¼-az£+°ü4C¹2N
á `4ab2ā ¢ TµüÖ m_³Íj2Bº2 {2B»2A¼l°× Ö4ØÖ +ra`2 qA¼ -az£
¯ĂÖz+°4abā2¢m´´2.d2+°[´Õps2N
-u|4+°`+rü2Öz+°4abā2¢»ü»ü¯2 CdĂa£ü+°[´Õ¯s£az
J#[?«+ ;+°!q +ra`2mÿu2Xmÿu2Xmÿu2X L'mÿu2X+« +ra`28T?«"m+° 2
8T?«"
I-SERVE 93
WBºa£ ;+° #¢.Ö±Āü2!qmÿu2X+«+ra`2qA¼
m´´2.d2¢mÿu2Cdü.£u {£az»?«4L2]3mÿu2X+°ü4Cd2A¹-u2?«Áa£gü
l°ûB.£u {£az+rK3Áa£gü8 uÏ2AÐa£U {BºCÖü¯+2#£B¹3 uÏ2
mCd2;|+;+°?«A[¢8a+°ÖÿqA¼ qA¼:u2?«ÿqA¼2q[ uÏ»'mÿu2Cdü[2?«+
-Nÿ©Ā24r {m_³uj+r4r3m_³uj24ra2u2?«Nmÿu2X ü¸ +°[´Õ2.» Áa£gü4r$
4ü¯u2?«T
=´?«+´° { Bº±ĀCd¯2Āa» +Cds mÿu2X+«+ra`2'mÿu2Xá2ál°×3NqA¼+°+°
+raù»Ð`l°×-2CdAa+°#2ĀAÿ¼Ø2+rA¼+°+°»£¯ül°×[üdÖ ¯Ă {2Cd al°û
m´´2.d á2á {2#2N-ÿuØ¯_ü2.»Cd ¯ĂCü\2.dl°×2!qm´´2.d á2á ÖzCds2
;+°ĀL4rCü\±pCd2N-[»Kl°×:N a|+.Ö±Ā
:+° mÿu2X+« m+° 28T?« -[-Bý4r {m´´2.d ¯s {ü¯CdØ ¯s {¬Ci » £?«+« m+° 2
{2#2N -T -¯CdØ ¯s {¬iC»£?«+« m+° 2C¹ ´T» ?«" -A¼t2¢ =[ -Bº {üÖi£ ¯ »µÓ
á.d .dy:Q-2C»
-³u2 aÁj¼ >ÿu £]C
¯2+°üÿqANÐCd¹XTµÓÐ
-2Cdaj0¬i£ÿª CdØ2Cd
[»+¹#Ø2µÓ TAÿxdz4r2Cd,, /m´¯µ¢¸
a£ d 4L2] 82 .Ö´ 2?u {" ØÕ§ U {ül°× mCd» +rA¼ ¯ Õ§ UT -az
³Õua`Ø4abāBý+« l°ûB-NA»µÓÿqA[+rüÿqA[-2#4BºCd {2N
-2A¼ ü¸mÿu2X+«+ra`24rKm+° 24rK {2Bº {
a£ zBº 4aA»£ -u2?« d -Xm+°T2] m_³ujCdCdsÐ uÏ2 ¯2±ĀN2] ³ÍCdjül°×
A»³u2:2+r[H] {2#2NÁ¼jEül°×-u[H] {2N+°A
AÖi [dX ü¸3µÓVa£ü[H] {£d[.Ö´{A 2!q£ÅÓ®A¼Õ§¢AÖi£[+«l°ûB-¯ÕsCdÐ2
qA¼+°A
¾í4r3CdjCdCdsÐ»CdsüA» Cdü8J.»d qa[»A¼».Ö´{C¹2N+°A»A¼2¢
Cd¯Ø ³u
A»£µÓyÿªC£Ø'µÓC»3C£j ³uØ©Ā2ÿª Xff-[ {2N4A
WBºa£ AÖi 2»aA» Cdü»aA» CdüCdCdsÐ$Ïü8J.»dqa[»A¼2.Ö´Õ2N-N
[ »
AÖi 2-2!q[dX:N³Õua`Ø4abā¯2+°ü2Q[+« a {2BºA¼:NCdCdsÐ$Ïül°×l°ûB
-Ðaz¯s2N
[dX+« ¯³Í d2 m±Ā`ü +°aj ' ¯³Í d2C¹» -N ´[ .»¯s2N ' [dX +°aj ü
Öi]mX ü¸»;+°´{BºCdCdsÐ$Ïül°×l°ûBA»³u2[ü] {2#2N
¯2A¼abā2 ]y2N+°+° :2++° #.Ö´{C£'µÓÐa ¯2+°ü2wa2Bºa+rü[dX
´{am´dCd z-[
ÖzA¼?«AÖi'µÓÐa¯2+°ü2|+ ü2a£¢»+raØa´24r/2#2NA[+«´{am´dCd2
C¹BÖi´{Bº-N as +raØa±Ā[±Â2A¼Cd2N+°+°» ĀAÿ¼ A¼µÓ¢ {£Bº´{am´d Cd2
.»¯ÕIa£Hq+°±pC»[dXa´ÖAÖi 2-l°ûü24r {£8Jm´Ö>2qA¼
I-SERVE 94
uÏü -+°asCdsÐ ¯ÕgX¢ {2?ua -2A¼.»Cd £a Cd l°× µÓVa ¯ÕgX[ +°H\2.» +°aj
Cü\2.dl°×» ´{a m´d Cd2 .ÖdØa -2A¼ ü¸ £L +°aj [dXC¹ +°H¯Õ £L A»³Í[
[ü¬BºCd2N
Q[ Cda£Cd W ³uL¶ ¢+°s ÿ¢>Ø ÿ¢4a´Ö ' m´´2.d 2C£ ám_³ujÖz+°
Tu¯»-[-ÿªXá µÓ¡BÖi T L2.£Bº' ¯2A¼abā2¢£Ej+« ³uL¶ =2A¼+¹ÁØ[
NH¾´?«§4A¼Ø2¢+« .£yBº:N ¯aÙQ[¢ .d£+rØü {£az:T.£u´#§4r
{£az-2Cd3»µÓ24rT L ¯sa£ zBº-2CdmµÓA¼¤4rT[;+°m´µÓ»µBº
U {Bý+«-¯ÕsCdÐ2=u ]y2N"

a£ zBº
ĀÐÿªXm´ `q¯Õjm³uj`« m_³uj_2³ÕuC»
+°AÉ¼2¯C£s £±pXU +¹AÖiÐCd LC» ,,/m´¯µ¢¸
= Bý+« £Bý+« ĀÐÿªX ü¸ mCd» CÖH ¯3ám_³uj-NÐIdzBÖim´+rW¯s {2!q'
U {Bº»£Bý+« -¯ÕsCdÐ2=u ]y2N"
WBºa£ U {Bý+«[>24r-¯ÕsCdÐ2 {2!qám_³ujÖz+°-NÐIdCdÐ24rH+« ±paz!q§
á ag ¯ÕgX¢U {Bº»£Bý+« -¯ÕsCdÐ»qA¼
[µÓyü´L´vak ¯ zmA¼2 2?« m_³ujl°×+°aj¯2_2Aÿ¼2 ü¸ ¯2A¼2+°ü4#»U CdsÐ2'
¯2A¼» -³u2+ra2-2!q»-»3¢.d-³u2+ra 2!q 8T?¢¯üÿª24r.Ö_C£T
;+°Bºa£mX´v#3a_d# 2.d2»¯+[3+rµÓ2¢+« .d¯s£Bº£Bý+« .d#§´+°ü
Q±Āü ü¸+2CdA¼a23+rµÓ2+°[´Õ2]2N3¾íü¸4r+°[´Õ2]2N'ü¸A¼2=+°Bý2S
]y2N"-N3+rµ[N+rA¼JBý+°2?«+« {µÓ+«s»al°×JBº+2Cd al°×.dBº4H 4rBº3¾í
JBý +°2?« µÓ+s« -az±paz2N +°2?«+« µÓ+s« q+±° p #» 3+rµÓ2¢ ü¸A¼24r +°[´Õ2]2N '
ü¸A¼£[+« -¯ÕsCdÐ2 {2A¼2?u£"qA¼2?u£"qA¼2A -N+°[´Õps2N {2A¼2A A[+«
¯LÖ3Aÿa2qA¼
:A» a+°24rám_³ujl°×Cda´2Cdl°×4¹.dL¯s2Cd ¯´v-2C£u4r» {2#2N
8A¹;+° +ra`2.»Cd -N4¹.dL2.d#23\±pC»-³u2+ra2/A¼bāT¯s2N+2Cd A¼a2±paz
Cda£Cd 3+rµÓ2+°[´Õ2.d+°±pC»£|+J+°[´Õ2.d#2qA¼£H+rKü¸4r {2A¼2#2A»T?« '
¯Ă"-A»¯2Āa_ü2-A»VX4r3CdjCd¯Ða±Ā[CÖü¯+¹q´{Bº£|+JCÖHd#2
qA¼-+°
»ff-2#2N:A»-³u2+ra2Q[+«l°ûB¯2Āa_ü»+ra`2
-³u2+ra £-³u2-»-AÿØ¯-£-³u2mÿu2X-£;+°!q '-³u2+ra2;+°
-AÿØ¯+°AQ[JA¼ a¹-AÿØ¯+°H\-2Cd¦+°a`28aBºCd2NA[JA¼ P®-AÿØ¯ü>L\
´2.dÿªC£ü 8aBºCd£az -2Cd¦+°a`2 JA» a¹ a+°2 -AÿØ¯ ü¸ ³Õua`Ø4abāBº Ta£?Æ
´{aBº8aBºCd£a3-2Cd¦+°a`2JA» a¹a+°2-AÿØ¯ ü¸ ØÕ§UT8aBºCd£Bº
m´´2.d 8aBºC¹2N
I-SERVE 95
U {Bºám _³uj2S .£yBºám _³ujl°×m+«d üq {+rKám _³uj¢¯2A¼28aBº#2 ü¸
JBº .£yBº-2A¼ ü¸JBº¯2+°üa´{BºdØBº-2!q ¯ĂJBýa´2'¯2+°ü2 ü¸
JBº+°ajü.»¯s£Bº+°ajü ü¸ _2Nÿ2´_BºCd£Bº
U {Býk_2Nÿ2.»+°ajü£Bý+« üa´Öám_³uj_2Nÿ2.d£"-2!q_2Nÿ2.d {
=2A¼+°2!qám_³ujN 2?«£BºU {Bºa4 2?«£Bº+°ajü´Bº 2];BºÃl°×+°?«§
C£Bº 2?«T'C£Bº8?«K?«JA¼´Bý {2#2N¾í2S .»ya4'C£Bºl°×+#§+[
3\±pCd2NKa mCd2m+«2N2]m´ ³Õu¯s» {2#2N-2!q3C£Bºa4_2Nÿps2N
4rKK?«[_2Nÿ2.dBº2qA¼-u|4U {Bý+°ajüa4 2?«U {Býk_2NÿĀsaz4rKK?« 2?«
m_³uj_2Nÿ2.d {
U {Bº'+°ajü q̧> a`.dm+°2¢]l°×l°×2#£Bº-¯ÕsCdÐ2q[U {Bý+« ÖzA¼#
-³u2+ra2 ü¸-¯ÕsCdÐ2a£4r:´{Bº+°ajü ü¸>ja´Ö -¯ÕsCdÐ2+°[´Õps2N
+°+°a£ 'U {[TAÿ 2C£mÿu2X q̧8aBºC¹2N+°+°U {Bý+«±Āa Lg+° Ö
-¯ÕsCdÐ2qA¼[[a´`- {C¹2N+°+°ám_³ujÖz+°-NÐIdC£Ð[+« ÿ2ª 4» JqA¼
a£ zBº4aA»£
¯sÐÖ4¹ØU¹d2+¹ÿª»Cda Cdj¦
+°AÉ¼2£¯Õj¯ zCd¦+¹£d2 A¼»´{¦,/m´¯µ¢¸
U {Bº ¹ dzBº-2#£a4A-u2?«JBºá Cdjl°×8 C£Bº"-2!qá Cdj
-2µ"q+°á Cdj¢2]´{?«§+raØ "
WBºa£ U {Bý+«-¯ÕsCdÐ»qA¼[.Ö±Ā4A P®'m´µÓ=2A¼l°× ]y2N"
a£ zBºá CdjA¼Õ§¢U {Bý+«-¯ÕsCdÐ2qA¼£Ø ³ÍL+°2¢ {2N+°A£Ø ³ÍL+°A¼Õ§C¹»
'm´µÓ»¯s£
U {Bº´{?u§Bºl°×2A23´{#§#2l°ûB ?«§¢2]l°×2Bº´{?«§#§´Lù a´24r
´{?u§Bºl°×2A2-u-2!ql°×2Bº´{?u§+° ?«§ zA¼tql°×2B±paz#§U {Bº´{?u§+°á Cdj
ql°×2B±p£H:Nl°×A¼aA¼4A
±pKC£BºJA¼±Ā z´{?«§#§4rU {BºT asa´2¢´{?u§Bºl°×2A2-´{BºU {Bº
TAÉØa´{Bº {C£Bº-´{BºCdCdsÐ uÏ2+°H\ a+°`»U {Bºql°×2B±p£H+rKU jl°×sü
+°[´Õ¯s£a4AEü+°[´Õps2N+°A+°+°'´+° l°×A¼aA¼
-¯üU {Bº´{#§» qA¼2A 'm´´2.d2=2A¼l°× {#§"m´´2.d2ÿ¢4Øa´2
ÿ¢+°s+¹¯2ÿ¢4Ø2 ¯s2Nÿ¢|+sq´{Bºÿ¢4ØÖ'm´´2.d2=2A¼l°× ]y#¸"
+°+°8´+° l°×A¼a+°'m´µÓ»µ"
'm´µÓ¢a£ zBº±Āa Lg+°A¼Õ§K£Ø ³ÍL+°A¼Õ§KTBºQ¯Õ4B+°ü4r´{ü42.»¯Õ
3¢]¯s£Bº[ WB ý+« -agÖ2N-2A¼ ü¸ WB º3dl°× Ø ³Ía +°HCdÖ _2Aÿ¼Ö+°
Ø ¯gT L2.dA¼ü.dl°×£BºA[+¹¯23d
¯]+¹±Ā0uØ2ff-»+°AÉ¼.ÖÁ¼ü.dl°×£Bº
A[+« ´ÀL+¨ 4° r ¯aÙ¢ 3d dCdC£Ð[ T L2.d A¼ü.d+£Bº -2A¼+¹¯» :u
-£Bº
I-SERVE 96
d d+raØ z z+«s
WBº
¯ ¯s µÓ+«s<]Cd2m_³uj¯|aÐµÓÐa2¯A,
dÖ µÓ+rsØ¯āaXm±Ā±Ās2C£» ´µÓØX,,/m´¯µ¢¸
ám _³uj¢ ;+° µÓ+s« {2N 3 µÓ++s« « m_³ujl°û [ u[+« ÿqA¼2 qA¼ +rK 3d ÿqA[
+°H2.dl°×2?uBº3µÓ+«s ü¸m_³uj¢¯ ¯sµÓl×° sü8aBºC£az3d¯|aÐµÓÐaBº- {C£Bº3
µÓ+«s á d
3µÓ+«s ü¸»m_³ujCd¢C£ÿqAü+°H2.d+2?uBº;+°»2 ¢U {Bý4r+°[´ÕĀsBº
a¹»2¢'µÓÐaBý4r {2?uBº:um_³ujwa2Bº+r #»m´´2.d2Öz+°/CdXs+« +ra`2
Cda£Cd3U {Bº´vaÐ¯2+°uüC¹´vaÐ£¯üC¹m´ÿuTCdBÖi > a`.dm+°2¢
´BºC£BºU {Bý+« á Cdjl°× {¯2_2Aÿ¼2:A»
a£ zBº4aA»£ U {üÖz+°+°ajü ¯2Āa£ü-»» m´´2.d m´ Xs+« +ra` 2#£a
+°A+°aj2!q8 ?«"AÖi 2!q 8 ?«"+ra` 2!q 8T?«"
WBº
+°a£ d¢ Bº4ùü2?uaz£?«¢a ¢4`mÁÿ Ö dC¹.ÖCi d Ø2+°H¯Õ {2!q
-´{B .ÖiCd£Ø[+« ¯2N2.» ¯Ðÿu 2 8aBºCd2N .ÖiCdØ2 ]C£s+ra£[ ±Â2NC» A[ ¯2A¼2
-2?ua.ÖiCdØ2A¼µØ+ra£[±Â2NC» A[-¯2A¼2-2?ua
<¯2A¼2 ü¸.ÖiCdØ2¯Õ§Öi´{Bº¯s2N-¯2A¼2 ü¸m´ÅÓd 2Öi´{Bº¯s2N.ÖiCdØ¯2A¼»
¯Õ§Öi´{Bºps2N4+°¯Õ§+« üÖAÖi z+°aj+ra` Bº-A»
4.ÖiCdØ2m±Ā`Öm±Ā`¯2A¼2+°H\C»A[+ra` z-2?ua
´Ë.ÖiCdØ2µÓV|a2mNdNa±Ā[±Â2N-+°Bº ¯2A¼28aBýC»A[+°aj-2?ua
93+°aj´Ëu[: ÐB[+«¯ÕA¼¤ÖC»AÖi 2-2?ua
.d+°+°a£ AÖi +°aj+raà±Āü¢]CdĂ2A¼»-2Cd?«+ +ra` {C¹2N
.ÿd ' ]CdĂ2A¼2 q̧ U {ü TTAÿ¼ >j¬CdsCd£a 3 á2á¢» ;++°ĀL µm¯ÀsdÖ
m´ Xs¢+« ]y z+«s+« A¼4aÙ {Cd£a £ÅÓ®¢¸ +2A¼a m+° 24r +[ >j¢¸ z+«s[
-2A¼l°×2#£a
> .ÖCi d Ø2 8 /±ĀNÿ¢ {2#2A¹ 3 /±ĀNÿ u4r» -N +°[´Õ¯s {2#2N +°+° ÿqA¼2
/±ĀAÿ¼üA»4rK.ÖiCd£Ø[N+rA¼
aÒq[ÿqA¼2+°[´Õ2.d?u[+«+ra`2
vÐ»ff-»ÿqA¼+ü° A[+«+ra`23Cdj¯Ða´2
CÖHd+°±p #2A[+«+ra`2ÿ¢4rüJN+¹L+°A[+«+ra`2£¯
a£ 'Td [a£¢»ü `¹±Ā0uØ2¢:2+rT LĀs
#:+°a£ dTu¯2=u {2#2A¹T
.ÖiCdØ» d¢m´XD2D2]3]Aÿu¯2 ü¸U {Bº {C£Bº
3.ÖiCdØ»¯2+°ü2¢m´»W2] ¯Ă {Cd2N
[µÓydCdj+° Xs¢+«m´W» 2]_N¤- {Cd2N
I-SERVE 97
¯jaùCdj+° Xs¢+«m´W» 2]]Cds {Cd2N
-Dÿ £Cdj+° Xs¢+«m´»W2]-³u2+ra {Cd2N
a¨ :+°>4Cd ü=u {2#2A¹.dBº
:2mNdüAÐa£u³uØm´´2.d2+°[´Õ ¯s-N
um4Cf
¢´ü-³u2+ra2 {2Bý:2mNdüC¹´[ql°×2B»m´´2.d2+°[´Õ ¯s-N
¯Ð´2ff
£¯ mCd»³uA¼d2¢T\H {2!q-N
¯´Õsff
'¯ÕgX4BA?«±pC»-N
CdVd2ff
3Cda£CdU {Bºm_³uj¢6+rØ[±Â2NC»-N
CdVdICd2ff
Bºa£ [aÐ.d£üBý4r {4+°-»+°[aÐ.d£ü.Ö±Ā'¯2A¼abā2¢» a¹ #T
:2Cdlû° á »µÓÐaB» -¯24Bº +°A 3d >4Cds+« +ra`2 - {£ +rA" -[ +2A¼a
42A¼a4¹ÅÓ´BºCd {2?ua
;+° .Ö#§ ¾á4B[+« 3+rµÓ2=2Cd +ra`Ö'm´´2.d2´{#§?u[+« m_³ujl°ûB-2C»
+ra`2.Ö#§ ¾á4B[-BºÃ\2.dl°×2B {2Bº#2 ü¸ .Ö#§+« 3+rµÓ2l°ûB+ra`»- {C¹2N
-u|4 d ü¸>L|4>4C¯Õ§[3´l×° 2B {2Bº#2 ü¸m_³uj>4C£a`2- {C¹2N
-A¼t2¢ m´XD2_2 =# 2?«A¹ m_³uj¢ ' >4Cds -# 2?«A» +rK C»B 8T#2!q
\2>¢2].Ö#§ ]y#§4rm+° 24rT+°¯¯Õ 2s N
a£ zBº 4aA»£ -2C£ u4r» {2N +rK 8A¹ +ra`2 .»Cd .ÖCi d Ø2¢ ¯2A¼2 +°H\ '
m´´2.d2 ]y£ P®m´ÅÓd2¢-[¯2Aü±paz.ÖiCdØ2[µÓyü24r {2#2N4A3
{N-u¸ {2Bý±p+° P®¯Õ§=2A¼l°×.»¯Õ2N"
WBº a£ '+raù»Ð`l°×-ag2qA¼[´vaÐ».Ö±Ām´ÅÓd 2¢3.ÖCi d Ø2m´µ2Cd24r
¯Ð¯g24r {2BºA¼/#§+°[´Õ¯s2NA[¢U £¯üK-`«\ {2?uaz-2A¼ ü¸-N P®
m´´2.d24r/A¼bA¼¤ {Cd2NÖzüw+CdsCd2N-NA[¯Ðÿu 2»¯T+rü2¢=2Bý±pdFBº
a£¶+rü2¢]l°×´B»¯L+«Özüw+CdsCd 2N-u|4.ÖiCdØ
a£ zBº4aA»£.£u3µÓyaØ24r {2N¯2C¹24r {2N+rK
dAÉ½dXÖi´{üØ2dAÉÿª X.£Cdjÿª¦
dAÉ¯Ðÿu ¯ÕA¤a£gCCdAÉ+°AÉ¼d»m´ÿ¢,,/m´¯µ¢¸
;|+.ÖiCdØ2¯ Õ§4r ØÕ§4r=u-az2N"=u-az2A¹3T a£üK.Ö´ 2Bý"
WBºa£ 3¯Õ§m+° 2C£Kl°×´vaÐ».Ö±Ā-A¼2C£.ÖiCdØ2JA¼.»¯Õ3a¹´`ü
á2á mCd»-[l°ûB´vaÐ2.Ö±Ā
a£ zBº4aA»£[>».Ö±Āa+rK:A¼2C£+°ü»-az´{Bºm_³ujl°×- uÏ¯|acq´{Bº
U {Bºm_³uj;+°B»-az´{Bº:2+°Ö+°2+¹¯2m´dCd»T?«"3CdjT.£a» T?«"-A»£l°×
-ag2+r #2qA¼
WBºa£ ¯ÕA¤2Cd2A+r .£y+° {Ð' #-2!qu42B»N ¯2Cd2¢´vd ü¯Õ
´vü ³u 2Cd2¢»´v ¯ ¯s.d ¯£ÅÓ®+«ÿªd24r {2#2N
á a2g ¢ {Ð.Ö´Õ 2N¯CØd »+rK {Ð:2+r Ø ³ÍaA¼µÓ¢» {£ {'A¼µÓ¢
Kl°×m´´2.d2 {2N+°+°- uÏ2 {2N+°+°_2Aÿ¼2 {2N+°+°3CdjT.£a`.Öd ØH
I-SERVE 98
z+«s±Â2AH'A¼µÓ¢:A»¯CdØ2
CdCÐsd A¼Õ§ ¢³Õua`Ø4a bāBº U {B»´{a4U {B» Ø ³ÍaA¼µÓ¢:A¼tL+=2CdC»B {2N"
+°+°'wa2BºA¼§ü+°ü4r´{ü42.Öd Øa£A¼'Td 2¢Kl°×
¯]+¹±Ā0uØ zff-»
+°AÉ¼.Ö´{C£T
¯]+¹±Ā0uØ z
´vaÐ2³Õu CdaÐC£[+« /Cdsa2Öi´{+°a?« -» 3Bºa£+°¯Õ {2B»N+°a?« -2!q +°?«+°N
Q[+«m´>ü¢TÇ]+°-» a á[+» {2B»NTÇ]+°-2!q+°üa£a¹42
A[ 3+ra2 +üCd¢ a24¢ l°ûB +r#+° +2Bº u4r {2B»N A[ 3+°H+«
-2Cd2B»N+rA¼=2Cd 2NU {ü´Àl°×X£3+°HCd|4ÙN+rA¼
] L+«-N3+°H+«Cd#§+¹q+°ÿªTJA¼ {2B»U {ü2A¼LK´ÀHy´Õ´Õ.» ¯2A¼l°×-´vaÐ
µÓl×° sü¯2±ĀN2.£ü[¯2+°H2]´Ë¢a Cd´¯Ăm±Āa2Dÿ2]2N
ÖazØ¯2 CdĂa£ü-az£+°m_³uj4ra ]y a2+¹a+¹ £BºIa£3d .»y¯L+«
a2=u+¹a£¢C¹.dqA¼A[+¹¯2.£u ¯´{3¢.d¢\ü\u+#§l°×2N;+°´+° ]y
m_³uj4raÖR®±pC£|aÖ-[ÿªd2
'3A¼a£t¢3¢.dü)Ial°×CÖ.dy+[-N:u a2+¹L2N

m_³ujA»££l°×£ ál°×Cd4Ù#§4r» TÇ]-» £ØNÿ a´2a££HTÇ]-2!q

+°üa££ØNÿ

TÇ]-2!q]¯N-[l°ûB-ag23a´2l°ûB£l°×a££H

'wa2Bºa±Āü {2!q»U {ü2A¼LK´Àüyl°×X4ü4C££3+°HIaCd2Nff

m_³uj4ra3 a£[+«;´{+[-+°BýC¹34+° :u3£Bº

´{mI {Ð ±Ā±ĀCdjü ³Õu2¯Õ ¯s +2Cd alû° d» +rK {Ð -+°BýC¹ 34 {
´{ùØCdjü l°ûB ´ÀBýĀs { +°+° ´{ùØCdjü +¹¯2 [ [£L2.» 2mCd2 ;+°?« Cdd a
.»µ {Ðl°ûB-NT-2# 2mCd2.Ö±ĀBº' 2mCd2>´Õ2.»£L ¢H+« {Ð
±pl°×ff-u.»´Õm_³uj4ra-2Cda£gÖ±pda
:2Cd¢.d¯s {2Bº4r»¾Á¼t +2Bºu4r {a£+°¯Õ ¯_Bý±pĀ\2N.d¯s2Bº4r»
.Ö#2§ Cdaz2N842CÖi2N [2CÖi2NuwaBº2CÖi2N»¬Bº2CÖi2N] L+« ¯NÖz2CÖi2N
a£ :A¼2C£3a£+°¯ÕÖz+°¯2+°ü2 ü¸Cddwaia´» -[4as2.d+¹3a£+°¯Õ
:´{Bº]:´¯Nu4r+°[´Õps2N-2A¼¢: z mCd2qA¼:N4B;+°a+°Ö
mÿu2C»
'¯Na±Ā[+«C¹Bº¯+°jÖa¹4a´2l°ûBA[+« ]y2N-2A¼¢3+ra2 {
a´2¯Na´»
=2C¹3µÓ´Bý 3a±Ā[¯2±ĀN2.dl°×3+°a?a£+°¯Õ+«Ia£.d ¯s3µÓVa2 ü¸ 8J
/´Ö42+°[´Õ2.d#2qA¼3¯N+« ¹aqA¼+°Bº´vqA¼X£ü» +¹L+° mCd2 {2N
3+°ü2N-Twa2Bº ¯Ă[_?«§ {2?uaz+°A
I-SERVE 99
3+°H {2Býl°ûBXq[3_Cdl°×3a£+°¯Õ+«.£uA¼abāaÖ2N
'¯ÕgX¢»|a4Xq+°3a£+°¯ÕTÇ]+r£ØNÿa´2C¹ µÓVa£¢¸+«m´»W2]¯N
a´2C¹£ÅÓ̧4]yA[C¹»;+°a+°Ö¯2C¹2±Â2A¼Cd3+°H mCd2Ia+°££uAÿ
´BºCd {2B»N
{¢¸ +2Cd A¼abN¤ {2!q 4rKTÇ]+r£ØNÿ £L¢m´»W2.dBº2ĀAÿ¼Ø2+rA¼
-2A¼ ü¸ ' a£+°¯Õ z2A¼4r £L¢ A¼abA¼¤ü ´{?«§2] 3 Ö+rq Cd a¹424r ¢´ül°×
A¼aCd {2B»N
+[.¹#¸ 2mCd4rÅÓ¡®+[.¹#¸ ÖiA¼ØüQ[+« -BºÃ Cd4 üCd {2B»£a-u2?«
.¹#±ĀL±pCd {2B»NJ¬i2Cd al°û-´TmCdmÁ»µü.d¯+[-+°Bº +r2 {2B»N'
¯2A¼abā2¢£Ej+« ³uL¶-2#£ØAÿ¼ü:¾´Ë+°¶ {2B».¹#¸TĀsa24r Lk2.£Bº3.¹#¸
:u {£az
ØDÿ.£a2C¹.ÖB±ý paz:2mNdü +«H4r {:2mNdüa+2s° +` 2« ]- d£ü
a£HÖ2m#+°üA¼LmA¼üµÓ£üC»>¯Ăq[- d£üA¼aÙ2Aÿ¼£dz {üJ.»
_dÅÓ¡®±Ā´ÕÕ.Ö#¸= z+°ü'A¼a4rH- uÏü {2B»:ü¸ zL+«
4BºÃü -T Aÿ¼L2.» ü £ÅÓ® :ÅÓ¡® .Ö#¸ Cmaü L+« + jü
C»Ö´#§ü ´l°×ü 4ÅÓ¡® Bº 4rüü 2.d mÁ»µü l°×a§ ¹4ü
T+°u24ü {2B».¹#¸´{#§ü.d {BºmÁ»µü´{üü=ü4_2#¸+2Bº
]ü ü 2?« 2Cd {ü {2B».¹#¸-Bº {ü´Õµ.d4³Íü=2Bº?ul°×üa£H
l°×R®±paz {K?« Bº4ü zL+«+rü ü>2-X4r4T4B».¹#¸ ´ü
X»+¹Cdü´Õ´Õ4¹ÅÓ¡®
:u2?« .¹#¸KTÇ]+ra£+°¯Õ+« T³Ía ÿª zü4r {2B»T:+° ¯Na´2¢l°ûB
-N vÅÓ®KXa4Cdm´>ü´ÀB¯s {2B»N
:+°Bº £Ej+« ³uL¶ ¯N a£+°¯Õ[ ü ¯NC¹ ±pü¯s ü ¯N .» ¯
´ü[?«K¯Na£+°¯Õ+« -Ðaz¯s+°TC£ d24r¯2A¼aÖ ak.»µBºA[¢K.dü
m´ Xs[l°ûB+°H´Õ.d´Õ2.£Bº
¯]+rNÐIdCd´¯Ă
:u¢³u¯]+rU ¯]+r-» wa2BºµÓVa£üC¹3a£+°¯Õ m´>ü´ÀBý¯s+[»ü

¯2 CdĂa£ü 4Bý´Õ2N +rK ££?«+ A[-¯2Cd´Õs ¾´L\±pC¹2N -N ' TAÿ¼24r ´µyC£s´
´BºĀ\2N

-waa| =2Cd ±Âa±Ā# .»µ"mĆØ» +°24r´[4#§+[Cd´¯Ă .»¯Õ V_24ra+2Bº

u2?«µÓVa2£µÓ2.»¯ +£»'¯Na´2¢4¾´Bº 2¯Ö£Xq+°A'a´2¢
£l°×.d?u§u´+ru".dAt l°×£Jq¸A¼ aÊüÖ+r z2A¼.dBºl°×2BÖAÿ¼ ´ü
.»Āsa»¯L4r-u2?«Cd´ ¯Ă.»µµ2X³uÄ 2.» ¯sA2?¢¸2SA¼dØ2´{?«§2A¼#-u
{2N£Cd´¯Ă-ÖØ P¸+2Bº4³u 2?«£+°Bº´{£l°×=´{B¯2s A¹+°Al°×2Bºü+Qt
ÖCd sa=´{BºC£4C£¹+°Aff
I-SERVE 100
-['TAÿ¼24r3a£+°¯Õa¹$a¹$l°ûl°×TH±pCd {2B»N
³Í+°T 8 Td 2 ´#§l×° £ _24ra» - {Cd2N £Ej+« ³Í+°T ' ¯aÙ¢ a£+°¯Õ
N4üA[a±ĀK+°H´Õ+°TCdÐ2¢ z2.»¯Õ³Í¯Øa¯2±Â24¬Xs2.£Bº
+£ÅÓ¡®-u AÉ¼´Bý AÉ¼´Bý] L+« P®Cd´¯Ă.»¯ÕCd´vaÐa±Ā[±Â2Aü[3
a£+°¯Õ [µÓyd2.»¯+2N
Ö2#»a¹4£dza´2¢ {U µÓ]¢³ua´2¢+«A¹ zl°× 2?«a´2¢+«
m´»W2]2N:u3wa2Bºá¯a3AÿØ¯.Ö2Na´2¢3a£+°¯Õ³Õu üd[+«ÖR®;+°
-´TmCd mÁ»µÓ2=+[´Ë¢aCd´¯Ăm±Āa2Dÿ2]2N
3Cd´¯Ă.d¯Õ-BºT¢[.Ö#¸´l°×ül°ûB3µÓyaØ±pdaz-TA[+« .dü¸?«4rHK
+° j[´{±ÂBýKXdØ?«´Å®Ó +r+°4r:.£yaz-az£3¯N£?«[ z#§+¹Öi £ z#§+¹qA¼
A»2» mA¼Bº Q[ Cd´¯Ă ÿª242 .»dü[ 2¯´{ |a` {ü TLT4r ´2´Õ2.£Bº 3
|a` {ü¯N¬>2¢+«A¼a£az4rK-2Cd+° £¢´H+«±pqA¼A2C¹A»»2A¼Bº3m4³Õu2]
¯Bý4rüü ¢a£ü+ra].dyü:u=¹´2±ĀBº-az£3¯Na£+°¯Õ.dH2.dAq ¼
m+° 24rA[.d#§´{#§ü¾´L4raz-az£-Nl°A¼üqA¼
+rK3TÇ]³uA¼d2¢7³u+°2A¼[;+°T2Cd al°ûB ]y2N
T.£ad2C£Ø¯sĀØ¯ĂÐ Cdj¯CØd 2¯.»Cd ,
uÏ£¢+°¯Ă zA¼ÿªCĀá£áA¼LcK,,/m´¯µ¢¸
;+°Cd´¯ĂC¹ {µÓVa2±p4#§+[+CdsµÓVa2¯2±ĀN2.d+[-Q.dy+° P®'
µÓVa2±p£üK±ĀCdµÓVa2a££üKCd´¯Ă.»¯s'a£+°¯Õ+ «'Cd´¯Ă Aÿ¼Ø¢
-wa|a'
µÓVa£ü ¯s £az±pCd£az+°A'µÓVa2= a"»Ö a"ff-[3CdjT.£a`m±Āa2ÿª Ö 2 N
A2C¹
»f-2!q .»Cd »>Bº2+rA¼ff3Cdj¯CdØ2¯.»Cd-» 3¢.d ]y2N:+°
uÏ »Öü43Ö¢/A¼bāT2]2Ná 2!q8T?«"-á 2!q8T?«"-»CÖHT+°H\2N
:+°m+° 24rCd´¯Ă ü¸3Ö±Ā±ĀüK+`«2.d4r3TÇ]:´{Bº[ajü¯]-az2N
3Öl°×¯Ð.dyāÖ3Cdj uÏ2+°H\2N¯]¯N
-az£3ÖCd´¯Ă+Ā\2]2N»ü¯2 CdĂa£ü4Bý.£az-´?«+« 3ÖCd´¯Ă
uÐü4r L³Õu üdáÐCd2 mCd»+r+°¢+rü»BÖ+raz
-´{Bº A»2» mA¼Bº£aA¼ ³uL¶[´ÕH] '»Bý+« +ra`»T?«"-[ -Bý4rBº-´{Bº
£aA¼ ³uL¶TÇ]a£+°¯ÕÖz+°.dLmCd-2C£T a24r.Ö±ĀBº'¯2A¼abā24r+°T88´l°×ü
AÐa£88>2Cd {üAÐa£TÇ]£ØNÿ:Cda ül°×£Ø´Õ¯ 2s A¹3T a£üTÇSa£+°¯ +Õ «
-Ðaz¯s3a£+°¯Õ+°AÉ¼.Ö±ĀBºA[¢] L´Ë#§2CdCdsÐA¼Õ§C¹ l°× z<Ø2
wa2Bº ĀLCd´¯ Ă+¹¯2³Õu üd[+«ÖÅu®ü[TÇSa£+°¯Õ[akaz2.dl°×´{Bº=u
ÖÅu®E-[-N3¢]2]2N-´?«|+3a£+°¯Õ a¹4a±ĀK¢³ua±ĀK;+° A[¢;+°?«
+°H ´¯Õ ;|+ a´2¢+« ]y {2N :´{B a£+°¯Õ 3 a´2C¹ ³Õu üd[+« .»a#2 +°§2
-2A¼+°[-N;+°/±Ād2.»¯Õ2N
3a£+°¯Õ;+°4A¼t[=+[A[³uA¼d 2¢m´W» 2]2Na£+°¯Õ3 ³Õu2.»¯L+«4A¼t
I-SERVE 101
A[+« µÓÖ±paz2N3a£+°¯Õ¯2+°ü2m´+ra234A¼t³Õu üd[+«ÖR®;+°[amÁ»µÓ2¢
3\2N
34At¼ -+°Bº 3|4¯L+«-+°Bý A¼ zj¢][´{ 2#q]#¸4r;+° :´ ¯N¾í+«
q]2N4A¼t³uA¼d 2¢ {U ¯]+°A[.d¯ÕÖ2#»4A¼t2S_d?«+« ]y3¯N¢
m´»W2]2N
4A¼tl°×_a {N\!¬§n³Íaz4rÖR®±paz2N
:+°3U ¯]¢³u¯]+°3Aÿa24r.»¯+[Cd´¯ĂÖzA¼ü¾´?«§2N
'´Ë?u§[´vaÐ2 W ³uL¶ #¢¸ ;+° Ia4r:´{Bº£aA¼ ³uL¶ #¢¸
a¹Ia4r.Ö´Õ 2.£Bº£Ej+«+°T:u.»d #2AÐa£+°AÉ½2A¼aØ2C¹±Ā#U {üÖz+°
µÓVaAÿaùm´m+«dl°ûB»ÅÓT2.dBº2l°×NL2NÖzA¼?¢¸ W ³uL¶AÐa£+rl°×2B:´{Bº
:2mA¼£aA¼¯2£A¼ a´24rµÓVaAÿa`m´m+«dT L2.d#2 ü¸3Td [+«m±Ā `«+C° d
¾´L\#¸az2N
'T a£üK.Ö´Õ£aA¼Bº
{ÐÖR®3a£+°¯Õ+«CdÐa4r a2:]ya£ff-[A»»2mA¼Býk
m±pCdĂ³Õu2.£Bº
-´{BºA»»2mA¼Bº£dzA» {Býk´ÕH]3TÇ]a£+°¯Õ=+°Bº2A¹.d¯Õa j[´2±ĀBº
£dzA» {Bº8B»Bº ¢+rüXL\] L+« A[´#§l×° £Bº+rKA[N ØC»>¯Ă.d¯Õ
ÿªd´BÃBºA[C¹ ?u¸Bº?u[+« ÿªd´Bý Āa2¾´!q§¯Õ Ö+«ÖR®±pdBº
3£dz {.d ¯¯L+« :CdBº¯SA¼ac2.»Cd ´TmCdBºdØBº[A»»2mA¼Bý+« C¹]2N
A2C¹3d£dzA» {Býk+Á\H2.d+[82>L\2A¹.Ö´ £Bº
£dzA» {Bº¯]Cd´¯Ă a¹ĀL Lk2]A[+« a2 2: Ðq2: ¯sm_³ujA» {B»
:£Ðü£BºA2C¹A» Cdü2C£+°ü¯Õm_³uj4rLA¼4ÙL+«ÖR®Td 2TT2.£am_³ujA» {Bº
¯]+« aTĀs[-2Z+°L2]³Õu üd[+«ÖÅu®Bº
m_³ujA» {Bº ÖR® ¯]+« mĆdØ+°Ö a2 +¹a+¹ £Bº ¯]+« 3 Td 2 CÖH¯Õ2N
_A¼ü.Ö±Āül°×2N+rK:2mNdüq+°±p #2 ü¸.Ö´q+° ¯Ă¢» :u-l°×2N
m_³ujA»£
´va£k¯Õj4Cd ¯2A»³Í+«2 |a`+°a¹ Ø³u,
µ ØT´L[a£ÐT¯< ¯.d|+ ü,, /m´¯µ¢¸

»[´{Bº´L´vak24r {£¯2A»³Íüq {£l°× a£¬2A¼l°×"».dH2.d£l°×

+°A¼H+° qA¼ » |+ ü2 ¯<24r {£ CÖü¯+¹ ü¯Õ2N CÖH¯Õ2N » á ag ¯CØd
¯Ða´{a£H[£l°×TAÉØ ¯s {C¹´[qA¼´vaÐ2»-T»+2° ü¸A¼¦<´BÃ3CdjT.£a`
.»Cd -T»+°2±paz2N:´{Bº£l°×:§ qA¼-az§ qA¼ff
¯]³uA¼d2¢[3¢.düm_³ujA» {Bºm4³uÕ 2]-m4³u2C¹:u-£Bº

´{mI {Ð:2+r +2Cd +rü2ÿª¢+°2¢ÿ¢4rü-ÿªT2] 3¾íá Á[+«

.»a'µÓÐa[dX-u {2N8¯2+°ü2C¹ {Ð'Cd´¯Ăm±Āa2Dÿ2.£¹-NKl°×¯ÕN¤¯s2N

P® {Ð+2Bº2CdµÓVa2C¹'³Õu üdáÐCd2JA¼¯2.dL2.d
I-SERVE 102

.dBº´{mI-2Cd?« 3¯güµÓVa2=+°B¹qA¼TCds¢.Ö#§ :TBý {#§4r-NK

¯+°ja´2¢:TBý {2N

K+«´{Bºm_³uj uÏ2+°H\2N+°+°a£+°¯ÕÖi£+2Bº2CdµÓVa2 {£m´>ü´ÀBý2.d {

{Ð=´{Bº[LÐ+°ü¯ Nÿ¢» {2?u {=´{BÖi£¯ Nÿ¢2S_d?«+« ¯s-´{BºKl°×
-2A¼a3Cdj¯Ða´{ü4r+°[´ÕĀsa Ø ³ÍaA¼µÓ¢ {Ð=´{BºAÿaùAÿØ£¢¸ {2?u {
K {£Ød24rK3+°HIayl°×2?u {£Ød[-Xm+°T2]m±Ā`q³Õu2¯ÕĀs {U jl°×as £üÖi
UTĀs {ff
3TAÿ¼24rm_³ujA» {Bº.Ö´Õ-2Cda£gÖ ±pdBº
d+°m´µÓü
m_³ujA» {Bý #üJA¼+°a?«+« :§ +°ü4qA¼-az§ +°ü4qA¼T[ val°×2N

:+°3ÖµÓVa2m+° m+° 24r¾´L\¾´L\´vaÐ2u4r»+2Bº2Cd3+ra24rCddaaz2N
3Ö3µÓVa2C¹-+°B»l°ûay[3a Āü±Ā#AÿØ2¢ {2Bý±paz2N-´{BÖ+«3+°H
»¯Õ2N+rK3Öl°×-£Ød24rm_Cd+# ° 2:§2q+° ±paz2N82.»d u-[ AÉ¼´BºCd
{2Bº4r3+rµÓ2¢ {£dzA» {Bº4 [2]:u-£Bº

) +°a? {Ð Bÿºül°× uÏ¢Aÿ¼ .ÖazØ ³ÍCdjü ¯Ðÿu 2 -A» +°A {Ð 3Cdj
CdCdsÐ2 ¢Nÿ2]£ ¯|a = Bý+« -N ´#§A¹ = Bý+« A[JA¼ -Dÿa] ´{#§A¹ £Bº 3Cdj£µÓ2
+¹¯» ´{?u§Bº-2A¼ ü¸£BýkX#2£Ød»-A»Kl°×£ØdÖ3³Ía2ff
£dzA» {Bý #ül°×+°a?« .£u¯2C¹Õ2]2N3.d#§´+°¢¸ Øü+¹¯2ÖC+d °
Ā\2N+2Cd A¼a2 ±p»¯L+« ¯¯Ø¯ A¼¤24r {+«a£Cda£>Ø2 ;+°?« +°[´Õ2]2N:2Cd¢
S+°?« ´Bý2N
34a2¢Tm+° zBº» +«a£Cda£$ {£Bº£Ba£mX 2mX[Ö2#¬#§+[7wa2_Bý
Xa4Cd£Bº£Å}®A24Cd£[+¹_düA»L#§+°a?«+« - 2C¹]2N
+°a?«£ÅÓ®.d¯Õ :u-l°×2N

JÅÓ¡® aÊü3Cdj uÏ2q[£ÅÓ¡®JÅÓ¡®_Cd+°#2+°2!q.£ #2»ü:u2?«£ÅÓ̧

.d2´#2+¹¯» m_³uj jH¯Õ§.»µBº+°+°JÅÓ®[Cd´+°T24rH

+2´ z2]JÅÓ®+« 3Cdj uÏ2 {2!q"-Öj-´{BºJÅÓ̧.d2á£A¼+°+° z2A¼|a

´V+«2.dBº2 2]Nff
+°a?«:u3¢]2]¾Á¼t4r4L2 ]:u-2N

;|a= ma£Ja".dBº4r- uÏu¸4r {£a£l°×3³Ía2+r¢Cd£a um4Cdsff

-NT[3a£$:u-£Bº
8ÿªCd ÖÐ LT"=+°Bº2?u {"Ka´2

.d´Õ2.dK #üw+ Bºÿªd´BºC£Bº"KµÓ+«s.d´Õ2.d_d#l°×a£K|+A¼£+r ü¯Õ {2!q
+¹a+¹:Āsff
a£$ #ü+°a?«+«.£yazA2C¹Cda´2_d#¾´?«§T+°?u#§³Í¯2.»¯Õ2N+rK
3a£( 2mIl°ûB8 mCd2ÿªd´BºqA¼
I-SERVE 103
2mX:u-£Bº
) ³Ía£+°¯À=2A¼+3a£bā#2"'+¹´2=2A¼l°×" AÿÖiaØ2-»
4rH z2A¼a Ku2?« ´{a4ü.£u=\L±pdaz3Bº2_a£ü z<Ø2+rA¼+raØĀAÿ¼
z<Ø2+raØĀAÿ¼+r ü¯Õ£BºÖzA¼#ĀÖ±Ād2C¹»ÖzA¼ü¾´?u§H-A»CÖHT+°+°Kl°×
82+r£¢.Ö´{":2Cd al°û A¼4Ùa+¹L+°ü+¹L£a= a Øag24r±pqA¼ff
+°a?« ' #üT[¢¢´q 3µÓyaØ±paz2N
JÅÓ®+« .£ 2!q ÿª d2ql°×2B {2N

JÅÓ®+«3Cdj uÏ2 {#§2N+°+°JÅÓ®C¹ ?u¸Bý+[¯2A»³ÍüIay+¹ Bº2»üff-+2N
¾í+« mCd2
T jH.d ¯s ¯³u_N¤+°ü4C¹2N+°+°Ja= a¹T a£ü.Ö´2Bý"ff-2N

2Xm'd+«a£Cda£$» 2mX[Ku2?«A¼a£jaÙü¯2³uL2.dBº2+¹¯2a£mX´v#ü
:uXa4Cd {2?u2A¼§W+°à£$ül°×¯ÐAÿ¼aj2+°A
a£+°¯Õa£ uK 2mX.£uA¼a£jaÙBºu4r {£Bº:u2?« 2mX {2!qa£$|+-m´Xa£$
+Ls 2mXJA¼3Aÿa´B ý {2#2Na£$=u {2!qm´>ü-u {2?ua+°+°a£$¯A¼ `Ù 2CdBÖi
{2BH-u2?« 2mX»¾´#§+¹£H

4ù¢¸3Cdj uÏ»/Cds 4`2-¯ü3CdjTA»Øa£>TA¼Ø-N {2!q» a£$¯ A¼Õ§C¹

a£>Ø±Āü.»d4ü4C£Bº+°+°3CdjTA¼Øq[a£( 2mIl°ûB3Á¼ {ül°×´[+«a£a
Jl°×3CdjTA¼Ø {2A¹qA¹ £l°×CÖHdA¼ {2!q Jl°ûJ m´>ül°×l°ûB mµ}d ¯Ăq+°±pC»
:A¼tL+-ag»;+°»ÅÓJl°×3Cdj uÏ2qA¼[0udÖC» »J:A¼tVT2|4Ās
Jl°×»+[m´µÓqĀs¯L4rÙ 3¢]2.d+[¯ Aÿ£ü.Ö´2Bý+¹L+°üIaĀs

2#£a4r:A»£+¹L+°ff
' #üT[+«a£Cda£$
-Bº4ff-»µBºÖ2#»+°a ?«m´µÓ ü a¯4r»¯Õ ±Ā|a¯Õ2N

»¯Õ
a£ u£m´µÓül°×¯wai¯ Aÿ£H]y[Km´>ül°ûB+r±ĀBº+¹ff-[¬NL2]2N
3Ö»¯Õm´µÓüm´£³u2:uĀ\2N
8+°ĀØ»+° ¯2<Ø¯Ø+°ĀØ`¹a2_Aÿ»L ,
-sab³Íj2Bº ü+r`«Ed»s _A¼bA: ,, /m´¯µ¢¸
;|+ ¯s { {2N+rK-A»-»+°¯2<Øü ¯s {ü4r+°[´Õ¯s {2#2N-N-` {u4r
¯+°jÖN+rK¯ zmA¼2u4r-<2BºÖNü+°üm_³Íj2Bü_Bº4 u¸4 A[¢+°H¯Õ ±pCd
{2?uaz3 ¯s N» "
:um±Āa2ÿªÖm´µÓm´£³u24Bº4B º4BĀ\±pazÖzCds2+°H´Õm´µÓüC»uaz
] Lm´µÓ
|+»A¼ CdCd »+° ]A» TµÓÐ2
+«2Āa8 X üÙ¯Õ³u2¯Õ±Ā¯Õ,
+«2A¼ac»ÿª ¯ØAÉ¼£¯AÖi
2ÿª ¯Ø üA¼4ÐA¼¯ĂÐµÖiØ,,/m´¯µ¢¸
C£,,+¹?u+¹#¸ U {ü4ü'TµÐ[T¯sL2´ .»¯Õ£BÖ Bº" {Ðm_Cd+°2C£ Ø ³Ía£ü
.»¯s» {£ {+2A¼L[.d2´{Cd£ {+2A¼L[a+«¯s£ {:A¼2C£8Āa2K¢ {2Bº_?«§
.»d 4ü4Cd£ {" = L A¼ac2 Kl°× üDÿ2.d_?«§ TÐu [ajü A¼+°ĂÐa´{BºÖi CdNbāBº {
+rl°×2BUT¯s£ {" {Ðm_X+« {2Bül°×2!q 3a³u¯Ø2£l°×.Ö´{
I-SERVE 104
:u-BºÃ 3´vql°×2Bm´µÓüÖdØ#2¢+°a? a£+°¯Õ ³uA¼d 2¢;+° [4Bÿº
3¢.d {2N8T#2!q;+°Bºm_³ujTAØ[©ĀkCdBÖiC»£Bº|+ ü2»A2X4r mCd» {2BºBº
£Bý_N¤µÓ+«sAÿaùµÓ+«s+raØÖi´{`Ø -±Āa24r N¤ .Ö2N {2?uaz-»Nµm¯s a³u¯Ø2
m_³ujTA¹ØÁµ» Ó2 ±Â2A» -aÎCd {2Bü2!q» -u2?« »Aÿ¯2Á ¼ -u2?« +raØA¼+°Cd
{2Bý Ia£H -2A¼+°» m_³ujTAØ TAØLgÖ ]y ]|+C¹ z[ l°× aBý+« d Aÿ¼aja£$
z z2A¼4r £]|+Cd.dd _B» +«¸©Ā§X+«¸§Ö d>Ïm´m+«d 8+°Aÿ ?«4r /ÁW» 2.£Bº
]|+Cd¯ Bº3d>Ï TAÿ£2Cd?K« ;|+T[+«Bý ¢8+°¯2 AÉm4r³Õu4rAÿa`.»¯Õ P¸ 8+°a {
¾´!q§¯L+«d Aÿ¼aja£$Cd´Õs´Bý:+°+rA¼q+°m_³ujTA¹ØÁ»µÓ2.» ¯µBº-[+°a¨¹´[Cds¢
{N
+°a ?a£+°¯ Õ 4B-A»m´m+«d ¢'+«a£Cda£$4rLm_³ujTAØ¯ÕN¤ =2Cd?A« ¹CÖü¯+¹£ü»
¯2+°ü2C¹m´µÓüuùü8+°Aÿ?«4r¯2Nÿ2.»¯Õ2N-um´µÓüµÓa a¶2l°×L´Õ2]] L+«
3a£+°¯Õ a¹ĀL:u4L2]2N

a£ u¯ Aÿ£üC¹£¯2A»³ÍüILyKm±ĀùüA¼+«2.d+¹£¯2A»³ÍüIaqA¹
:+° vÐq {Km´>üqa4as2.d+¹ff
' ´ÕBº4ül°× =A¼?«£R¸A¼at 8J >2+«#¸ +°[´Õ2.d qA¼ +rK £ÅÓ¸¢ 2mX4ra
mCd2+2.Ö2T¯4´BºÃ#¸4r+°[´Õ2.£Bº-2A¼ ü¸»Öa£$4rL+°2!q z2A¼4rCd»42Cd
T±ĀBº3d:u-£Bº
2Xma£+°¯Õ CdE¸ '±Ā?« m´µÓül°× a£$4rLA+r=2A¼+° j"»» .Ö ´ĀsT8N
8Ö£-Ká CdjCdC£sÐ[+«¯2_2Nÿ2]m´µÓq»µ {-2A¼l°×¯2C¹Õ¯s£
m´µÓü»µ » ´|a4rK.£u.¹#¸»¯Õm´µÓq P¸»µ {+[.¹#¸ #ü Ly
±ĀCdm´µÓq»µ { L+[.¹#¸;+°¯ÕA¤2Cd2+«2A¼/´¯ÕA¤2C£ü4r4C£a£g¬im´µÓq»µ {
-u2?«;|+a+°´{m´µÓüK;|+.¹#+«.»Ly¯ Aÿ£ü.Ö ´Ās u4as4rT
ÖzA¼?«m´µÓ¢ {Ð:u-Bý4r {
µ¢¸,, 8+°ĀØ»+°¯2<Ø¯Ø+°ĀØ`¹a2ÿªAÿ»L ,
-sab³Íj2Bº ü+r`«Ed»s _A¼bA: ,, /m´¯µ¢¸
;+r+° Áag2 {2N -N -` 2Cd ¯+°jÖN=2A¼+°2!q-N 8
:2mNd[+ Aa+°A¼+rKA[¢2]ü+°ül°×ü+°üm_³Íj2BüK?«_Bº4 u¸4r>[j2] P¸
A2?¢¸|+üaz¯s£az3TAÿ¼24r.d ¯s-N¯ zmA¼2u4r-2CdÖN-[´Õps2NA[¢
-üüu4r_Bº4üu4ra4üu4ram_³Íj2BüK>[j2]üaz¯s £az4+°A[+«
-»+r»+° /±ĀAÿ¼ü/£d[´Õps2N :u-`Öi {2#4B ¯ zmA¼2u4r ¯a£ÐAÿa24r
{2B» ¯s»N"-[ {Ðm´W¯s£ {
'm´µÓ ¢-` {-2Cd z-»Áü.£uCÖHT4r£B {-` {8:2mNd[+
Aa+°A¼á Cdj:2mNdül°× mCd»4r+° #l°×4rK ¯Ăl°×4rKAa+°Bº-2A¼ ü¸
á Cdj-` {+°2!ql°ûB¯l°×jBº l°×-` {+°2!q] ¯s {qA¼+°+°á Cdj
-` {-[ Ø ³uL2.dBº2¢Cd´{qA¼
'á Cdj2.»¯ ¯sm_³uj2Bü>[j¯s£az-2A¼ ü¸á Cdj;+°¯ zmA¼ K
-2A¼¢[Cda24rqm_³Íj2BüK Lk2.dBº2¢l°ûBCd´{qA¼
I-SERVE 105
6C»á Cdj¢2]m_³Íj2Bü=u´{BºCd£az"´{#§+° z2A¼-T=+°Bº {£az"
=u {£az"-»m´µÓü Āsaz'm´µÓül°×TCds.Ö#§/A³ua`qu4r¯ Aÿ2.Ö´{Cd2N
TCds¢2].Ö#§ ]y2N:N-2A¼L+ CÖü¯.Ö#§ _d#l°×a£+° z2A¼-N=+°Bº {2N"
TCds¢» {2N-[.Ö±ĀH3 \2> 2?« þ«@TCds¢]+2Bº 2?« þ«@.Ö#§ A\ {2N
-2!q jµÓ+°Ø " j+°±pC» 3 .Ö#§ =+°Bº 2] ]y2A¼[ .Ö±ĀH" -2A¼.»Cd 3 .Ö#§
TCds¢» {2N +rK .Ö#§ a´2¢ qA¼¯+°ja´2¢ {2N -[ .Ö±ĀH -2!q 3 .Ö#§
TCds2¢ |+ ü2 ¯mA¼´24r qA¼ -2!q .Ö#§ a´2 4r qA¼ +| ü2 -¯mA¼´24r
qA¼-2!qql°×2B±pqA¼'ÖzCds2ÿu£[¯2m4³u 24r.Ö±Āü2!q.Ö#§TCds 2¢¯A¼¯mA¼´24r
{2N-[.Ö±ĀH-2!q ü #¢¸.Ö´{+¹£ü2!q {2Býl°ûBq#§4r {2N
+°+°/±ĀNÿ ÿqA¼2.»Cd -»+° a+rü4r {2#l°ûB¯ zmA¼2u4r-2Cd24r {2#
-` {u4r¯+°j24r {2#l°ûB+¹#¸+¹#¸m_³Íj2Bül°×3Aÿa24r {2Bº4H|4N'>4Cds»
³Í +r[+«F>24r {2Bº+°H4| Ná Cdj;+°B»
:N K ÖzA¼?« m´µÓ l°× ¯ Aÿ2 »Ð m´µÓ ¢ ' ¢+rü» ³Í +°2 -`
mCd24r {8F>2¢A\ {N"
-`>4[s X[ s +°¯jÕ F>: mA¼ ¦ff/m´¯

µ¢¸-[-Bý4r {¾í¯ Aÿ2¢»Q[+«l°ûB¯ Aÿ2 .»y¯Õ2N.d¯+¹
P¸ K m´µÓ¢
¯C£sd ¦+°¦¯Ðÿu A¼¦ff/m´¯µ¢¸-[-Bý4r {'

m´´2.d2¢+°[´Õ2.» Áa£gü[2?«+ ;+° ¯Cds;+° /[+«:T {£az-» ü+°`2+°[´Õps2N
+°A'¯CdsÖz+°¯Ðÿu 28T?«":N=+°Bý2] ]y2N"=u ]y2N"-[-Bý4r {A[+«
l°ûB:´{Bº¯ Aÿ2 .»y¯Õ!q̧ ¬+°
=u42?u£"¯ zmA¼´{-üül°×/[+«=+°Bý2] ¯s2N"¯ zmA¼2¢2.» ¯s2N.Ö#§l×°
/[+«=+°Bý2] ¯s2N"TCds¢2.» ¯s2N-u|4'¢+rül°×¢+rü¢[Áa£gül°×/[+«
¯Cds-¯ÕsCdÐ2=+°Bý2] ¯s2N"£#[?«+ üÖá Cdj¢2.» ¯s2N-2Cd+°2!q »|a
ALqA¼-¯ÕsCdÐ2á CdjA»-A» A[¢2]´{?«§Áag2¢l°ûB/#§+°[´Õ¯s {2#2N
'¯ Ðd2l°ûB:´{Bº 2.Ö´{l°×/A³ua`ü¢2.» ¯2s N+°+°K;+°?¢m´µÓ l°×
m´µÓl°× m´µÓl°×l°ûB;|+ĀL¯ Aÿ2 .»y¯Õ2N
2mX'TAÿ¼24rm±Āa2Dÿ2]+°a? a£+°¯Õ »¯Õm´µÓü[2?«KTµ}¸Õ2]A¼aA¼a24r
{£?«[l°ûB;|+ uXm´µÓü;+°.¹?«+«CÖ.»y¯Õ-[2?«+á CdjC¹¯ Ðd2+°H2]
.d´Õ2.»¯L+«+°a? a£+°¯Õ[ÖÐa¢az32A¼2C¹|+L2Cdü+?«§2N
-N4 [2] 2mX z\2´{ #4r:u-£Bº

a£+°¯À C£XsÐ+° m´µÓü »µ { á Cdj CdCdsÐ ¯ÕA¤2Cd2 .Ö ´µ 42A¼a4¹ÅÓ2
¾´?u§ü[;+°?«wa2Bº.¹#¸»¯Õm´µÓq»µ {£?«¯ Aÿ£ül°ûB£ #¢¸» {£az
ÖX+« .d¯+¹ ÖzCds2 JA¼ ' m´µÓü +°H´ÕC» .»y Āa£2µÓ2 8T#2!q -NÐId z
]£jmCd z6á CdjCdC£sÐ[ {Ð¢´üÿu .»¯s£ {wa2B¹ #qA¼ff
' z\2´{ #T»¯L+«+°a?a£+°¯Õ+« ³Í¯2C¹2-az±paz

a£ uK 2mX£m+°£³u2.£u´TmCd24r {2N:2Cdlû° £l°×+r ü¯Õ2NK-Dÿm±Ād2

£m´µÓül°×»Ð 2?u¹.Ö´{"ff-N
I-SERVE 106
a£$:u.Ö´Ā4rBº
a£+°¯ À K]Cd2s ]CdAa£g[3mµÓaz2.d+[ {N um4Cd s¯Ð´ z¯´Õs-» Bº

- ¯gü A?« {2#» ' Bº - ¯gü¢ -4C2d 4r {2B»Q -u {2#» £?«+«
Ā+«4r/2B»Q6Áa£g[
CdVd zf-2?ua-A»]CdAag28]Cds2:u2?«]CdAa£g[
3mµÓaz2.d+[ {2#2A¹-u2?«]Cds2-[a+rü¯2+°uüTBý]¾´!q§¯s2N
:u2?«]Cds2+2.Ö2¯2+¹.d2.Ö2NC»¯CdsÐ z-¯CdsÐ z {2Bº#q+°±p {#ÿu z

-ÿu z+°[´Õ2.d#+°[´Õ2.d+° ±p {# 2?«-2.düwa2B»¯Õ8aBºC£az-A»¯Õ§
-A» ]Cd2s ´L´va2k 4rT+rĀ[±Â2NC»:+° A[¢-2.düq {<2Büq {-N

µµÓÐCd2-N¯£jmCd2-Nám_³uj zA[4L2] {Ð-Bº4Cd£ {
a£+°¯À 2mXKm´µÓ¢¸+[2?«+«¯ Aÿ£ü.Ö´ÕT\H£?«+« l°ûB¯ Aÿ£ü

£?«C¹ ]y!q§-[.Ö±ĀBº6£»£?«+«l°ûBTBý4r¯ Aÿ£ü.Ö´{C£
+°a? {Ð.£um´µÓ¢¸á Cdj4L2] ?u¸BºCd
-` {-` {ff-2#µÓ_t

m´Ö42.»µ { 2mXQ[+« -ag2.Ö´{Cd
á Cdj3+rµÓ2+°2!q l°ûB¯+°jÖ£Bº

+°+°-2!q á Cdj8:2mNdül°û-2A¼Bº+°+°3d-` .dyff-[.Ö±ĀBº
{ÐCÖHTCdl×° Cd24r' #; ´¯l°×£ {3 \2 u¯+°jÖA»3+rµÓ ¯+°jÖA»
-2Cd mCd2.»Cd3+rµ[3 \2>C¹±püy .dy£"

3+rµÓ2 z2A¼3 \2>=# 2?«A¹á Cdj z2A¼3+rµÓ2-# 2?«N:+° 3d

z2A¼-` {-»N=# 2?«A¹»Ð3¢]2.d+¹-u2?«-` {CÖ]yA[+«á CdjC¹
±pH+°¾´BºCd£»-N¯ z]Cd "

waiC»»A¼2¢
-`¹a`dff-K
8¦-`¦3C£jff-K:u2?«£+rØü£az4A
£?«¢¸ á Cdj-` {+°2!q -` Ká C»j-` KÁ¼ m´Ö4rü.»µa+°A»A¼»
¯Ðd24rá Cdjá ` {C¹±pHy.Ö´{Cd2!q {Ð3|+´ÕĀs»T?«"-2?u»Ö"T

{Ð .Ö´Õ £+rØ¢¸ »A¼ Cd á Cdj -` {C¹ ±püyqA¼ d ü¸ á Cdj
-` {+°2!q -` {4r+°[´ÕĀsBº[.Ö´Õ2N+°+°
-`fÁ[ {Ð/´Ö\2]¯2A¼abā2
»a»A¼ Cd /´Ö\2]¯2A¼abā2»aá Cdj-` {C¹±püyBº2 mCd2Cd4A¼

6£ {Ð3m´Ö42.»µ {+°+°A[[8A¹a+°24r¯ Lg2.£ü[ 2mX-u

.Ö´Õ {2?uBº[ u[+«á Cdj¯gü 4rA¼¯+°j 4rA¼ff
a£$ ' TAÿ¼24r m±Āa2Dÿ2] +°a?« m´µÓl°× P¸ a¹ a+°Ö m´m+«dC¹ ¯ Aÿ£ü
.Ö´{ +2# .£yBº]#§] L+«+°a ?«-Bý\ m´µÓ I¯l°×£BºQ[¢wa2Bºÿu4rü£az
µ¢¸,,|+»A¼ CdCd »+° ]A» TµÓÐ2
+«2Āa8 X üÙ¯Õ³u2¯Õ±Ā¯Õ,
+¹?u+¹#¸U {ü4ü'TµÐ[T¯sL2´.»¯Õ£BÖ Bº" {Ðm_Cd+°2C£ Ø ³Ía£ü
.»¯s» {£ {+2A¼L[.d2´{Cd£ {+2A¼La+«¯s£ {:A¼2C£8Āa2K¢ {2Bº_?«§
.»d 4ü4Cd£ {":Nm´µÓ¢ÖzA¼?«ÿu42:+°wa2Bºÿu42¢
I-SERVE 107
+«2A¼ac»ÿª ¯ØAÉ¼£¯AÖi
2ÿª ¯Ø üA¼4ÐA¼¯ĂÐµÖsnØ,,/m´¯µ¢¸
-[ {2N
{Ð[ajüA¼+°ĂÐa´{BºiÖ {£ {4AA[+°2!qDÿBº {+rl°×2BUT¯s £ {

4A= LA¼ac2 ü¸K+¯ÕgXüDÿ2]2N"ff-[A[ÿu 2
A[+«a£$¯?«4r:u¯ Aÿ2.Ö±ĀBº
AÖiÐC»¯2A¼aCda2¯Ð OeC»
a´2¯´Õs ¯A¼µ}dAÉ ¢AÿC
6+°Ø24C2d ¯ÕgX4 4 z+°s»
TCdg2¯ÕgCd2Cd>4C á ag´Õ2Bº¦,,/m´¯µ¢¸
:N;+° m±½BÿºÖµ¢¸+2°
- ¢AÿCdAÉ6+°Ø24C2d ¯2A¼aCda2¯ÕgX4 4 z+°s2¯Ð2-OeC»
¯´Õs¯A¼µ}AÖiÐC»8 2:Cdg2¯ÕgCd2Cd>4Cá ag´Õ2Bº¦

:´{BºAÖiÐCd2+°[´Õps2N££ÿqAü4üm´´2.d2+°[´Õps2N+rK:´{Bºl°ûBa
AÖiÐCd2£3CdjCdC£sÐ[ NH¾´?«§TBý4rqA¼ =u2?«3CdjCdC£sÐ["8+°¯Ða´24r {Q32A¼
¯Ða´ÖQ¯Õ§¯ÕgXüdüq[Q-az3CdjCdC£sÐ[-N NH¾´#§qA¼-2A¼|+'m´´2.d2
£l°×Öül°× ]y£+° l°ûB[mA¼u4r {2N'+°[´Õ2.»m´´2.dAÖiÐCd2:u {2N4+°'
l°×mA¼Ö>4Cds2C££l°×á Cdj´Õ2Bº24r» {2N4BºÃ +°?«§á Cdj4r» {2Nff-£Bº
a£$
:A» 3a£$l°× üDÿ2] A¼ac2 :?«§ A¼ac2 üDÿ2]2N +°+° » -NÐId m_¾³iuj+°
¯Ða´{`qk-[C»Hy.Ö´Õ#¸az2N
+«a£Cda£$:2Cd Aÿ?«4r3CdjCdCdsÐm´X±ĀA¼.» ¯¯L+«+°a?a£+°¯Õ+« 3µÓyaØ2´#§a£[AÖi
±paz2N-2Cd?« 32A¼ +°H\2N3Öa£$ 2mX[-Dÿ2N2]2N
a£ uJ:A¼tL_Q¤=2Cd´TmCdÖN-N-¯s d»q[¯aØBýu4rm´+rW¯sNJ
¢?«¯CdaüĀ24CØd 2 ü¯2Āa_2Aÿü»S+°#¸Cü\±pC£azJa=2C¹´v>Kdzü
+°+° Jl°× a£ü: ÐA¼ü.dl°×2#£+¹a+¹2Býff-»¯Õ2N
a£+°¯ÕA» Cd
-NT[a£$Ö2#»:u-Bý|4µBº

a£+°¯À m±Ā2C£¢¸ ' Aÿ¼ØTÇ]+r£ØNÿ +°üa££ØNÿu4r£Ø´Õ2.»¯Õ2N.£u

2N>2 a`«¯s£a= wai£¯Cd aü+°[´ÕĀs|aÖ'£ØNÿ[£a`l°× 2mC¹Á»µÓ2
8AÖi£.»Ās|aÖ-[»-»ÐÕ¯s:#-#Xa4Cd£:´{Bº3£ØNÿ¯Ða´Õ`«T»Ð
AL+r {

-$Ï¬i ±Âa±Ā#¸ .» ¯£ÅÓ®[ ±Â#§ ¾´#§+¹ Bº2 K ´[ -A¼´{ql°×2B ¾´.dy ¾´L\
±p»K¢?«£ÅÓ®l°×-2l°×µÓ2»d Bº2£´[:´{Bº {Ð£l°×AL+r {+°+°:+°2S8
UTK³Õu2¯Õ2.d[ a2: {Ðff
I-SERVE 108
3 #üT[a£+°¯Õ8J+¹´\2.d+¹qA¼¯2C¹24r
CdAÉ¯sf-»¯Õ2N
3µÓyaØ´Bº#2a£$ 2CÖ2i N3dCdÐa4r»C»a +[
a£+°¯À:»ÅÓ¡®4rá üa+°s 2Āü

´Àüyl°×X2#m_X+r {+°A:´{Bº/#§2Bý-³Õu2Ām Cd2.»´BºC£[m´X>Ï.» ¯s-N=u
l°×A¼aCd2N" {Ðm_X|+ aÙ»T?«"ff-[-Bý4rBº
a£+°¯ Õ :u¯ Aÿ2.Ö´Õ 2N
a£ uÖüü4r'+2BºJA¼¯ Nÿ¢l°ûay[:´{B»q] .£y´vaÐ+°aj_ü2 ü¸

:´{Bº3³Ía2X2A »¯2+°ü2+°H\2N´{`Ø_ü2q+°±p Bº2 ü¸3+¹L+°IaqA¼ +rK
Ku2?« ¯Cdaü Ā24CØd 2 üDÿ2]2N +°+° :+° 3³Ía ]2Cd »¯Õ P® +2BºJA¼l×°
ÖR®±paz P® AÿØ2¢+« m´»WĀs -uAÿØ2¢ {2#» 8A¹ ;+° a¹$ 'µÓVa£[
NqĀs-2C»4r[ P®á³Õu2¯ mCd2.»d».»d

:2Cdl°ûa£ u {ÐN ØA¼Õ§C¹»TÇ]+r£ØNÿA» Cd[m4³uÕ 2]#¸£ {Cd´ÕC»

£Td 2´vLs4rm4³uÕ 2]#¸qA¼»».Ö´{C£T£ á+°a?«ff
-[:uÖzA¼ü¾´?«§ 3a£+°¯ Õ Cd.dLmCd -2C£T L2].Ö´Õ 2N.Ö´Õ .Ö´Õ ] L+«
a£+°¯ ÌÕ

a£ u m_³ujA» {Bº TÇ]+r 2mCd2 -m4³Õu2.£Bº[ .Ö±Ā +°A 3 2mC£[ J
:A¼tL+/Á»WĀsQIa£[+«a2Býff-2N
z4Ùa+°H¯ÕQIa2.»a£aa£$ 2mXQĀ2.»¯Õ 2mC¹Á»µÓ2I¯l°×£a
/Á»µÓ2-azÖ2#»+°a?a£+°¯ÕÖÅo®Ās-2#¾¯ü {I¯+¹Ā\2N
-´{Bºa£$:u-£Bº
- jTÐ´{Bº l°× ¯³ÕuCda£HT mCd»+r+°4a {

l°ûB-dØ {+°+° 3XAÉ¼Ø2I¯+¹l°×2BÖÅÓ®?u[+«Jq¸A¼6C»;+° ]T´2 {Ð
A»µÓ´{¾Á¼t zCÖsnA¼ {u4ra´2 ay+[ :2?«+« a££Hff
-NT[+°a ?«´+´° + rTÐ:u-2N

a£ u-2A¼Ö3BºA[»2 »¯l°×2!q -2¾´BºC£a+rK£-¯üa´28Ö

±pCd2N"-N¢´q {2#2N3a±Ā[+« a+°s 2Āq a]Āsaz»a£+°¯Õ4r>[j2.£
£l°× Aÿ¼Ø¢ uÏ2 ]y££µÓVa¯Ðÿu 2 aA¼» a`«2.»A+ra£+°¯Õ4r» {2?u3
3³Ía»X2?u A¼tl°×2!q ´¯sü2?u-2C»4rK'-¯2Cda`üC¹£l°×m´Ö>2
8J {2BºA¼´{#§+C° ¹ ]ya£+°¯Õ¯Ðÿu 2.d.»y al°û aA¼-N-2C»ff
'¯ Aÿ2T[+«a£Cda£$3¢]2]:u-£Bº

a£+°¯À {Ð.Ö´Õ2N[>2 uÏ2+°H\Cda£Cd _N¤¢4üA¼¯Ă2Āa£üCü\

±pC£az¯CĂd 2Āa£üÖzüw+CdsC£az-2C»4rKµÓVa¯2Āa£ü a {-2!q uÏ2+°H\
Cda£ÐCd ±Â?«§ [Õ ±ÂBº4 -az±pBº -u|4 L X»£Bº 4¹Aÿ¼ X»£Bº4r aBº +°+°
{Ðm_³uj uÏ[Öi£Kl°× 2Ā³Ía»+r£H

2Ā³ÍL-az£¯|am_³uj»Cds´v$ØB»+°+°Kl°×»-XNÉ a£ØA¼ü.»¯ÕIa£H
Kl°×a 2¯ÿ¢>2üDÿ2.»2A¼l°×»;+°/±Ād2.Ö´{C£T

{Ð¾Á¼t zCÖsnA¼ {4r»2 ay+[+£ÅÓ¡® :2?¢¸ {2Bý±p'¢4r»

a£>Ø2¢ aÀ¼2Bº´BºÃ»a4rÅÓ®2A¼LK±p|4¯+Ās {Ð£ÅÓ®2A¼LKK+2Bº4 ³u¢+«.»Ly
-+°B»3a\2.d£ aÀ¼2BºÖa»L#¸ - {Cd2NK3+°HIaIaCd2N
I-SERVE 109

:u3+°HIay+[Ö2#» m_³uj¯ Nÿ¢+« ÖR®±p P®3+°H´{?«§´{Bº¯a£¯L

:+°Bý|+ .»y¾¯azØ a`W+°´BºÃ£ÅÓ®2A¼LK/LIdl°×2BK+¹¯2-?«§¾´BºC£-u2?«£ÅÓ®
.d2´{l°×X2!q ±Ā´» JqA¼+°+° {Ð[©Ā´24ra 2¯ ÿ+ª ` ° .»d .dy

Aÿ¼aj_A¼¤Ö³Õu2¯ A¼d C¹¯ [¾Á¼tü-2?uaCd´{ü.»¯Õ£L[ ?«§4r/LI ¯

_A¼üKl°×3³Ía24r» ¯sA[ ü¸£ÅÓ̧l°×l°ûB+2.Ö2´{`Ø2üDÿ¯s2N3TAÿ¼24r-N£l°û
2]A»

+°+°+°a?:u ¯³u2+Ā\2.dl°×2# {2A2ff

a£$ 3 TAÿ¼24r .Ö ´¯L+« +°a?« -2Z+°L2 .»¯Õ2N ´#§Sa zC£Øü ³Ía£ü A¼2Bº
+°Býd üAÿ¼L2]¾Á¼t zCÖsnA¼ {4ra´2 ay+[3a£$-2Cd¦´{a2¢3aa¹$ü±Ā#
+r2 .»¯Õ2N ' ¢4r a£$ 2mI +°H¯Õ aÀ¼2Bº ´BºÃ »a4rÅÓ¸ Bº »ü 2N[
±p|4¯l°× .£ya
-N.d¯Õ+°a?« a£+°¯Õ Cda£+°¯ a´2¢+« .»y¯Õ2N3N üa´ "3
a£+°¯Õ +2Bº u4r¾´L\±pazwa2Bº.»Cdü.£];+°ĀL´#§ ´!q§¯L+« Bº»ü 2N
»a4rÅÓ¸ A[+Á\?¢¸ +¹X´Õü¸u¸4r:al°×±paz\ü\üuBa+°ùü¢3a£+°¯Õ £ÅÓ̧2A¼LK
³Õu CdaÐCd4³ul°×.»Ly+°¯+°ĀTHT2|4¯Õ2N
3AÖ_bC¹a£+°¯Õ+« Cds z2.dl°× ]y Bºa¹$ü±Ā#;ÅÓ¡¸ CÖEl°×2B[mA¼±paz2N
q.£+°Ā2.»¯Õ¯ Nÿ¢l°ûay2N3l°ûa¹y Bº2l°ûa¹y Bº23a¯2 CdĂa£üCda£Cd+°ÅÓ¡¸
CÖL]2N+2.Ö23+°H-[´Õ2]+«a£Cda£ uØ[+« ]y2N-+°Bº´vaÐ2u4r»»a4rÅÓ̧±p|4¯+[
]y3+°HIayl°×2N
'TAÿ¼24r+«a£Cda£ uØ[++°a?a£+°¯Õ+ ¯³u¯2_2Aÿü.£u+rü2+Ā4raz
m_³uj uÏ£[+«.» ¯´v>¯+°ü+r mÁ¼2

:N:u>a4Cd {2Bº4rm´>ül°×+[T2Cd-ÿª£ü+°ü4Cd .£yaz
+°a?a£+°¯Õ ]yÖR¸´{Bºu¸3a£>Ø2¢´Õµ.duAÿ¼üK=\L±pCd {2B»T
3TBº ]y´{Bº3TBº3M¯Ăü±Â2N£L+« a¹4rüCd|4ÙT
8»a4 rÅÓ̧3TBº3a\¯s {2B»A¹£ÅÓl¸ ×° /Cds 4X+°ü4B2º ü¸3»a4 rÅÓ¸ 2µÓ2¢/Cds U {ü
>[j¯s {2B»£a
'TBº ]yÖÅ}¸a£>Ø2¢m´+°XÖi´VC£ØüCd¬C»sT+r {
:u2?« -ÿª£ü ü¸ ÖH¸4r +°a?+°AÉ¼ :Cda a£ uØül°× l°ûB £Ø´Õ2]2N A2C¹ 3
a£$ül°ûB+°a?a£+°¯Õ[Cd Cd a£ uØül°×3³ÍÐ[2]Cd Cd »a4rÅÓ̧3 ³ÍCdH¸+«
Öi»A¼Ø24r¾´#§Ā4raQ[C¹+°a?+Ls T¯sL2]2N4rK3TBºl°×3+°HCdl°×Öi±paz¯ Aÿ¼ü
=l°×Öi±paz3TBºa£ uØül°×a£ Bº»Cd\Ù±paz2NA2C¹m´>ül°×£ØAÿ¼üm´+°X/´mA¼£ü
¾´L\±pdazm+° 24rm´>qQ[+«/±Ād2+°[¾´?u§a
I-SERVE 110
3TBº Cd a£ uØül°×a£ Bº23ü¯ØÖC»m´>q 3TBº {2B» 4³uA¼4Ùal°×ÖR¸34³u
£+«?¢¸» l°ûay[-+°B» +°a? ´v>ü.» ¯£a-2A¼ ü¸ '´v>ül°×
+°2A¼a£´v>üff-»
á ]y2N
+°2A¼a£f-2!q4³u3´v> ü¸m´>ü/´mA¼£üKµ2X¯s {2B»T
m+° 24rm´>ü a¹-Bº4 z2A¼l°×»µa£ÅÓ̧l°×/C£C£ü V¾´L\´{Bº:ÅÓ̧¢¸»
+°a? Tm4³Íü ¾´#§+[ ´v>ü .» ¯£a Q[+ ¯CdāHC£q .£yaz ' ´v>ü
+°2A¼a£
´v>fü»´ÕH.£am+° 24r3A» Cd ´|a
+°2A¼a£A»Tf4r L±paz2N
m+° 24r
+°a ?AT» f á
+°2A¼a£A»Tf4r L±p»¯L+«+°2A¼a£-2!q-ag»T#»T.£a`
ÖzA¼¬i2N4³u¢ {2B»A»T+°+°+°2A¼a£A»T-[+2A¼a-ag2.Ö´ÕC» L+2A¼a´2BýCdü
A¼§üCdüüSqyA»T
+°2AadIX+°2A¼a£f-[[aÐ.d£ü.Ö±Āa
+°a?«+« +Cds á¸ -+°BýC¹ 34qA¼ +2A¼a 3Ö 24ÅuA»T -£a 24Åuü
+°H\¯s2N +°+° 3Ö 24Åu -£a L +2A¼a 3Ö - 24Åu A»T -£a 3Ö
±Ā´{ü ³Õu2¯Õ2¯s {2#2N +°+° ³Õu2¯ - 24ÅÓ2 +°+° 3Ö - 24ÅuA»T -[ £ÅÓ¡¸
£Ø0uØ[2.£a
m+° 24r8m4r 2¢+°2A¼a£A»T´v>ü>a4# 2qA¹3m4r 2¢m´>ül°×´ÀBüº
¾´L\±pCd£d» £as £ü4 m´+°u £Ø´Õ2]2N A2C¹ 7aa£ +°2A¼a£ A»T A»£üdq
Öüµaz-A»TT]mCdÖ 3A»£üd¢¸ ´v>ü.»¯Õ +Qt3m±Ā2C£ül°×¯+ü° ¯2Áü¼
¾á4Cd {2B»T
'+°AÉ¼2C£.Ö´Õ] L+« WB º1a£ zBýC¹:u-£Bº
a£ »Kl°×+°HCd +°AÉ¼ .Ö´qA¼+«a£Cda£>Ø2¢+°a? Tm4³Í ü:´?«+ {£az
m_³uj uÏ[6+°a?a£+°¯Õ3TAÿ¼24r+«a£Cdm4r A» Cd4r L2N
CÖH¯Õ.»¯Õ £CÖHd+°.»¯Õ £m_³uj»Cüsd l°×.» ¯´v>¯Cd āHC£ü: Ð+° A¼m_³uj»Cds
Ā+rCds4rm_³uj¯Ða´{Bº+°+°3dl°×.» ¯´v> ü¸ +¹L+¹L+°üK¯ÕN¤2.d#2¢3µÓyaØ2
qA¼
:2Cdlû° a£ »Kl°×'+°a?+°AÉ¼=2A¼l°×.Ö´ ü¯Õ ]y2A¼2!q'>4Cd ls ×° '
a´2=u ]y2N"-»m´µÓ4L2].dLy2.»¯2A¼abā2¢'+°AÉ¼ 4asl°× ]y2N
4 [+° E¢±Ā0uØ2Cda£Cd WBý+ a£ zBý+ Aÿ¼Ø ¾Á¼t .day >L\2N 3.day ] a¢
1a£ zBº
'+°[´Õ2.»A¼2C£+°ü»-az´{Bºm_³ujl°×- uÏ¯|acq´{BºU {Bºm_³Íj

;+°B»-az´{Bº:2+rÖ+°2+¹¯2m´dCd»T?«"3CdjT.£a`»T?«"ff-[m´W2.£Bº
A[+« ¯ Aÿ24r Ø ³Ía +°HCd _2Aÿ¼Ö+° Ø Āg T a` a´24r W ³uL¶ '
¯]+¹±Ā0uØ£[ÖzA¼ü¾´?u§Bº'Td» W ³uL¶:+°Bº4as .»¯ s £Bº
a£ '+°a? +°AÉ¼¢+°a?«+« ¯N3+ra2=u ]y2N" P¸ +2Bº2Cd 3+ra2=u
]y2N"'3+ra£ü+°a?«+°2!qDÿ£u-Dÿ£u"wa2Bº+rA¼+°a ?«zÖ +°¯2+°ü»3d
3+ra£ü4r L2N -u|4 U {ü ¯2+°uq ' ¢+rü4r ´{BºCd£az +rümCdd ¯ü§
¢+°mCdd¯ü§ -K:u|4>a4Cd£az
¯ zmA¼2¢[-üü¯ zmA¼2+°2!q Dÿ£ü+r {-Dÿ£ü+r {-u|4'¢+rüK
ám_³uj z+°2!qDÿ£ü+r {-Dÿ£ü+r {
I-SERVE 111
ÿu q̧>jÿu q̧£µÓ2
WB º:2Cd Aÿ?«4r z2A¼l°×±pCd2!q1a£ zBº3d3´Õ:um´W2.£Bº
4aA»£Dÿ -Dÿ wa2Bº+r+°±pC»'¢+rüK:2Cd¯§24r=u+°[´Õ¯s£az"

:[a+rü´ü=u.»d 4ü4Cd£azff"-[
W ³uL¶
-A».Ö´¢Cd£dØf-2#Cd¯ Aÿ£[+Ā\2.£Bº
->Ðü» +r ³Õuaagm+«d 2dAÉ,
+°a¹X a?uQ£2MC£´³uaùN+°,,/m´¯µ¢¸
C£,,+°!¬§ü¢ {2B»[´{ 2#ü 2Bºl°×2B»+¹Cdül°×.dH±p4#§#2 2?«dAÉagm+«d ü
=u.»d 4ü4C¹2A¹-u|4[>24rq[a¯Õ§az[´ü.»ps2N
a£ >2Cdµm¯s2¢+¹Cdü ¯sC£Ð[4L2].dA¼ {l°×£ {4as2N+°A+¹Cdül°×
u4r.dH» ¯s+[a+rü.Ö#§+ jü4?«§4r+Á4H2.dl°×2?uaz3.Ö#§+ jü;+°A[++°?«
;a¯l°×´{Bº +ra].dy ´{#§?u[ -T .d¯Õ {£az +°+° 3 +°!ü§¬ ¢´ü [´{ {2A¼[
£?«+« 4?§« TµÐ¯28aBºCd2N-u2?«TµÐ¯2C¹-T3+ jü+Á4H2.dl°×2?uaz+°+°
£?«.dH[>24r»±pCd2N:N=u>a4Cd2N"
m´´2.d2¢=+°BÖi£¯|a;+° ¯s {[>24r {2Bº#2 z<Ø2+rA¼-N {2A¼[;+r+°
Ø+«sÿuT2.d#» z<Ø23ÿu A¼Bÿº24r {2!q3 ¯s {-+°Bº {´ËHCd2üDÿ2]IaCd2N
-[¾í/A³ua`[a´Õps2N
Q»+2.Ö2µm¯s´Lÿu4r.Ö ´s
;+° ¯s { {2Bº# 2!q-N {#§ 2ÿuT2.d#»ff

-[ .Ö´ .dy -u|4 ;+° ¯s { W2.dBº 2!q A[ 4Ly ÿu W2.dBº » -[ l°ûB
.Ö´ .dy
L+[/A³ua`ü.Ö´ÕC»u42#2N;+°WH.Ö+° z+°JA¼o j.Ö+rBº£Bý
A¼Õ§¢-+°Bº;+°+°Åu<2Bº2 {2N
:2?«+« ]yA24 2] ¯s {ü+¹¯2ÖCd l°×2#Q[[´[+«a£[.Ö+° z+°4rm´+°
±Ā|aµBº£BýA¼Õ§¢-+°Bº.Ö+° z|+ {2N
.dH+« Cd#§+¹q[+¹X-A» .Ö+°+Á4H2.d+[
3³Í=2Cd Ö.yd 4r {2Nff-+2N

A[+«3.Ö+° ¢[´{+°[´Õps2N
;+° ¢dm¯Às 3.Ö+° z+°.d¯Õ 2]+°!¬§´{ü¸ AL+«2A¼[ ±ÂazØ¢¾´?«§2N3TBº
A¼Õ§¢-+°Bº+°!¬§´{q¸ {2N
:2Cdlû° -+°Bº { ¯s»N".Ö+° z+r"+°!¬§´{u¸"+°Åu<2Bº "[´{a£Ð"-\Ù´{u¸"
= L -ÿª£[ 2 Xa¯L2.d4ü2" +°+° m´´2.d2¢ 2 8Q C»Hy .Ö´q2 +°+°
¯s { {2Bº# 2!q {A¼[ÿuT2.dBº»-[-2Z+°L2.d+° CdÁ¼
-u|4]TCds CÖ.£y2»ü¢±ĀC£2»ü»ü4r» {2N.Ö#§ mCd2¾´L\±pC¹2N
+r2Bº z+ jüwa jü3l°×ü´vü´Õ2AÖü´ÅÓ¡¸ ;+°A[JA¼ ;+°?« ál°×±pCd£az
:´{Bº .dBº TCds¢2] +r2Bº2 ´{?«§2N +°+° TCds +r2Bº ;+°!q +r2Bº2¢2] + j
I-SERVE 112
´{?«§2N+°+°+r2Bº2+ j;+°!q+r_?«§TCds+ jwa j;+°!q:u|43¢]2.dl°×2#
±pC»TCds´2Bº;+°!q:NCda¯ jCd24r» {2N+°A:´{Bº.Ö´{ 2A»[.d¯Õ´2Bº
-2#£2"TCds.d¯Õ 2A»[.d¯Õ+r2Bº2-2#£2"TCds.d¯Õ-2!q 2TCds»
.d¯Õ;+°ĀL+r2Bº2-2#£2;+°ĀL+ j-2#£2;+°ĀL+rd-2#£2
2[>24rTCds.d ¯' #-2#£ "-QqA¼TCdsql°×2B.Ö#§a£A¼[
+¹A¼Bÿº TµÐ¯2 {2NA[ ü¸TCdsl°ûB.dBºl°×2B»A[JA¼ +r2B[+ jü
´vü´Õ2AÖü´ÅÓ¸ 3a¹´`.» ¯¯s £2:A¼2C£A»[ ü¸>a4C¹2N"ÿu q̧>a4C¹2N
+°+° a£ ;+r+° mA¼§Öz+° ÿu £_ü2.»Cd ' m´´2.d »N 8aBºC¹2N +[
´ü.»ps2NqA.»¯s#§+°[´Õps2N:u8u>a44ü4C¹2N"
.Ö+° z+°JA¼;+°Bº +°Åu<2B[ a+°Bº [´{a Ð[ a+°Bº +°!´§¬ { ü¸3a¹´Õ2]#§4r
-u|4 TCd\s 2>JA¼ ;+°B» ;+° ĀL +r2B[ ;+° ĀL + j ;+° ĀL ´Õ2AÖ ;+° ĀL
´2Bº3a¹´Õ2]#¸4r´LµÓ¡A¼¤Ö.ÖiCdØ2JA¼» 2'm´´2.£[3a¹´Õ¯s£2
ÿu £_ü2 ü¸ ¯s { /CdÖ!q§ ÿu ££µÓ2 ü¸ -N W¯s2N -u|4 2
3a¹´Õ2.dBº2 » ¯s'm´´2.d2+°[´Õ2.d#23\±pCd2N
+°[´Õ2.»¯ d2¢-N-Nÿ©ĀÖ.ÖiCdØ2+°2!qDÿ24r+°[´Õ¯s2N+¹X+«.Ö+° {
.¹#A[+°2!qDÿÖ[´{+°[´Õps2N+°A:Q-u|4
+r[+2.Ö2[A[2]3¢]2.d+°H\C»3ÿqA¼2¯Õga24r[ü_BºA¼-2A»|+'m´´2.d2
Dÿ +rA¼-Dÿ +rA¼-[.Ö±Ā2
[A[2]3¢]2.dBº2-£»A»3CdjT.£a`-[-2?uaa£ »/Á»W2.»
dzl°×sü3Aÿa24r {Ð3¢]2.d#2ÖzA¼ü¾´BýC»Kl°×3CdjT.£a`´L´{§Ö üÿªCdÖ
ám_³ujĀ+rCdL¯s2N
'>4CdsC£sÐ[[a´Õ2.dB[|+Kl°×+°a?.dLmCd+°AÉ¼4r.Ö±Ā
a£ zBº4aA»£

CdĀjAÐ8CdĀjACdj¦3+rµÓ¯Ă2ÿªCd¦ff
3á Cdj2S3+rµN4r'm´´2.d2´{?«§2N

dC¹£: [ÿªC£[ ud»sff

= L2]'ÿªC£üK>[j¯s£Ö-A»ám_³uj
-[:u2?« »A¼£+rØü.£u {£azJ?«¢
á Cdj2]m´´2.d2´{?«§2Nff-[
´2.dJTÿª+«s»¯Õ.Ö´{Cd£aJal°ûBJ #¢¸
µÓ¡A¼¤.ÖiCdØ22]m´´2.d2>[j2]2Nff
-[ ´2.dJ Tÿª+«s» /´Ö\¯s£a ?«§ zA¼t 2] l°×2Bº ´{?«§2A¼2!q ?«§ zA¼t l°×2Bº
wa2Bº ;+°!q - {C£d" +r { 4A" -u|4 Ja .Ö ´ µÓ¡A¼¤ .ÖiCdØ2 ' +°[´Õ2.» m´´2.d2
wa2Bº;+°!q- #2=ul°×A¼aCd2N"
WBºa£ ÿu¢-2Cd+°£.Ö ´2A¼l°×JüqA¼¢+° Ø ³Ía2¢ ?«§ zA¼t»al°×2Bº
»a-» TµÐ¯2 {2NA[3Aÿa2.»¯l°×» 3¾í CdC£Ð[/ÁW» 2.£H-2A¼+°» mµÓ¡X
´2.dJTÿª+«s[/´Ö \2]/Á»W2]2N-2!q£Ø ³ÍL+°ÿqA[´{a¯ L2.d+[3£+rØ[
I-SERVE 113
m´Ö\2]2N»-u|4.»µ
Td2´vLs4r-agÖC»'£Ø ³ÍL+°ÿqA¼2 {2BºA¼-2A¼+°»µm¯s2¢
uÏC» AÖÐi Cd2

TA¼ØC»ff /m´¯µ¢¸-£a-2!qCÖH ¯s ÿqA¼»qA¼-[-ag2
CÖHd+° z2A¼£Bý+« ÿqA¼2 {2N+°+°A[3Aÿa2.»¯l°×2#»¾í¢Aÿ¼.»d H
-2Cd+° £»|a aÙ2qA¼+°+°Tÿªl°×sü£Aüm´+°¾´?«§»A¼C£Cda£Ø[-ag2.»¯+¹-u|4
C£Cda£Ø[4B-ag2.»¯+¹
'm´´2.d2-2C£ ¯Ă q̧Cdd a {C¹2N-[.Ö´#»£C£CdaØ2-2A¼+¹¯»
+°a ? +°A¼É .Ö±Ā
a£ ¯2Āa2Ö+°2 -» #ül°×µm¯s+raü.£u¢CÖi [aÐ.d£ü.Ö´{ Cd {2?ua
£#[?«Āa£2µÓ2;+° #¢.Ö´{C£T
]Cds» ³Õu¯2Āa¹a£4rN|+¸µÓA¼ÕCd,
CdA» CÖiLÐ[aj+°s2ÿª£s:X+°AÉ¼ØC»,,/m´¯µ¢¸
a£4 zA»Ð zÖzA¼¬i|+µ¸ üC¹+°ü¯Õ {]Cds»¯2Āa2-Tq[]Cds»Ö+°2
']Cds2Öz+°CdCdsÐ2Kl°×u4r-ag2+r Bº2+¹¯2
62A¼¹±Ā0uØ2ff-» -2A¼Ö
+°AÉ¼.Ö´{C£T
+°a? +°AÉ¯Õ2³Í ¢+°2
'TAÿ¼24r W ³uL¶+°a?+°AÉ¼ z\2]62A¼ +°AÉ¼¢+«m´W» 2.d¢Cd£Bº 2

l°ûBA[¢+«m´»W2.» z2A¼+°a?.dLmCd;+°ĀLÖ a»¯l°×2A2
'+°a? +°AÉ¼l°× z2A¼E¢±Ā0uØ2 ]y2NmÁ»µÓ qA¼+rü qA¼A¼µÓØ
qA¼-[.Ö´?u[+«3+°AÉ¼ ]y2N3+°AÉ¼-azCda£Cd1a£ zBº+ü+°Ö .day.»µBº3
.day¢|+2mA¼D2A¼ {8T#2!q
8Jq+°±pC»Ö+°2+¹¯2+°Õ=2A¼l°×"ff-[
'm´µÓl°×µ0um´µÓ8T#2!q
8Jq[.¹#:2Cdm´´2.d2A»[ ü¸+°[´Õps2N"ff-[
:Twa2Bºm´µÓüÖzA¼?«N
Ö+°2+¹¯2+°Õ =2A¼l°×.»dH"ff-[:N±Āa Lg+°

A¼Õ§C¹»¯Õm´µÓwa2Bº N
8Jq[.¹#:2Cd¯Õ§+°[´Õ2.d#»T?«"ff-[:N£Ø ³ÍL+°
A¼Õ§C¹ »¯Õ m´µÓ WB º ' wa2Bº m´µÓü¢ ±Āa Lg+° A¼Õ§ m´µÓl°× ±Āa Lg+° A¼Õ§C¹
¯ Aÿ2.Ö´{Cd£Bº Ø ³ÍL+°A¼Õ§m´µÓl°×3A¼Õ§C¹»¯ Aÿ2.Ö´{Cd£Bº
6£.day =2Cdlû° CÖ üBº2qA¼ a£ zBº»¯Õ m´µÓ ü»a±Ā2Cda2¢ P¸ P¸»¯s £Bº
A[+« +ra`» 2!q a£ zBº 3 wa2Bº A¼§ü +°ü4r´{ü42 .» ¯¯+[ 42A¼a4¹ÅÓ2¢
´Bý±pCd£Bº-2A¼|+=[a+rü¯ Aÿ£ü.Ö´Õ£a£ zBý+« Cd´Õs+°ü4#2qA¼
WBº'42A¼a4¹Åu[4Ls2.£Bºa£ zBý+«±Āa Lg+° A¼ Õ§[ Ø ³ÍL+°A¼Õ§[TBºQ¯Õ
.d´Õ2.£üK-2A¼¢ Ø ³Ía+°HCdÖ_2Aÿ¼Ö+° Ø ¯gT L2.£üK[µÓyaz2.dl°×£Bº
A[+¹¯24r z2A¼4r;+°¯aÙ¢ ¯aÙ¢ dCdC£sÐ[T L2.£Bº
W ³uL¶ .ÖÁ¼ü.dl°× ¯ÕA¤2Cd28T#2!q 8Jq[ .¹#m´´2.d2 +°[´Õ2.d#2
mÿu2XA[+« +ra`2´vaÐ¯2Āa2´vaÐ£¯Q[+« 3NqA¼-2Cd2 mCd2 {2N'
-2Cd2 ´|aÖ+°2:A»£Ø ³ÍL+°_2Aÿ¼Ö+° Ø ¯g
I-SERVE 114
Q[+«Dÿ24r±Āa Lg+°A¼Õ§»|a {N3A¼Õ§¢m_³ujl°×- uÏ¯|acqA¼U {BºqBº
A¼µÓØ2qA¼:2+rÖ+°Ö+°BýN"+°+°Ö+°m´dCd qA¼
'wa2BºA¼§üTBºQ¯Õ.dBH-u.d´Õ2.»2A¼+¹¯»¯]+¹±Ā0uØ2 ]y2N
' +°AÉ¼¢ ;+° a£+°¯Õ m_³uj »Cds4r L±paz2N -u a?u[+« +ra`2 Q[+« ;|+
>j¢A»³Í ü a#»:uA»³Íü a#2 ü¸C£µÓVa2+°2!q Dÿ24r {£» uÏ2
3Öl°×+°H\2N
] L+«3a£+°¯Õ+«= L a2C¹´[ql°×2B»3Cdj uÏ2+°H\2N6£a£+°¯ÕµÓVa2
-u|4T\H {2N-2A¼ ü¸3+°H»¯Õ2N+rK´vaÐ2u4rU {H³Õu2¯Õ2.d_N¤+rqA¼
'+°ü ü¸m_³uj uÏ2+°H\£m±Āa_¤2T\H {2Cd al°ûA»³u zA»³uAÿ¼a£jü
dAÉCdAÉ¼24rT\q {2?ud[ ¯Ă2Āa2 mCd2 L±pCd2A¼[ WB º[a´Õ¯s£Bº
Q[ ü¸+°a?a£+°¯Õ¢±Āa Lg+° Ö m_³uj3Cdjü6+°Ø2£Ø ³ÍL+°Ö µÓVaAÿaù
A[+« -_2Nÿ2]µÓVa ¯2Āa£ü»?«+°TĀ\±pCd£d[ ³uL¶ [a´Õ¯s£Bº
£Ø ³ÍL+°A¼Õ§±Āa Lg+°A¼Õ§-»Twa2Bº+°ü4r´{ü42+rl°×2B {´{Bº mCd»
3CdjT.£a`¯´Ëü {Cd2A¼[.Ö´?u[|+'+°AÉ¼ ÖzA¼¬i2A¼[ 2 a]±pa£A¼
6C»´[¢´[4r ³uL¶'+°AÉ¼¢ L+[-2µü+°H ´µBº8T#2!q
m_³uj uÏm±Ā´Õs+«a£+°¯ü 2?« -Aÿ¼ zül°ûB-aÎq
m_³uj uÏ »N;+°a a2: ¯s .»yN+rA¼
U {ü¢[±Ā±Āüm´+r ÅÓl°×Cd´ ¯Ă aÙ2
µÓVa2»+rA¼»-ÿª 2üDÿ2.d+°±pC»»A2CdTA¼Ø¢m´»W2]!q̧+rA¼
-u2?«m´»µÓ2üDÿ2.£+°3¾íĀAÿ¼l°×T.£a`;+°!q aÙ2
-Aÿ¼ uX£BÖi£¯|am_³uj»Cds ´v$ØB»
m_³uj»Cds´vO ¯s 3d ¯2+°ü2C¹[TCds2 ql×° 2B» ´vO2.» £L+« µÓ¡ÿª´Ëuü
üDÿĀsazQ[+« +raù[m42AÉ¼2¢¯?«4r.Ö´qA¼:+°Bºµm¯s a³uĀØüwa2Bº£az
+°m_³uj»Cds ¯+ü° A» C£¯Ða´{Bº {C£Bº+°+°3dl°×.» ¯´v>¯2_2NÿCd A» Cdül°×
.»L´ËH C£ü .»yĀsaz
<m_³uj»Cdsl°×T\H {´{`Ø´Ëü 2C£3d-Dÿ2N2.»£L+«.Ö2A¼Cd2A¼K3+°aj
µ}2 ¢T\H {±Ā´2-2C£3d[2N2.»£L+«.»aCd2A¼K»A¼m´ `2 {2N'
wa2Bº+raùüA¼Õ§¢¾´#§+[ WB º+°2A¼a£´v>üT a`.»µBº
'¯2A¼abā2¢ WB º/Cds m4r A» Cdü8aB» TAÿ£[ Lk2.dBº24 £aÎ2
-u|4´2BýCdüÁül°×+Cds-a£gü.Ö´{Cd {2Bº#2 {A» Cdü|++Cds á¸¾´BºCd
{2Bº#2ÖzA¼¬i-2µü4B:+°Bº 24 [2.d .dy
TÇ]£ØNÿ ak¯2A¼abā2¢:Ö¾´Ë+°£Ø´Õ2´.» ¯Āg£ü ak=2C¹T uÏµm¯s
¯ jCd24r {2Bº?u[l°ûB 24 [2.d .dy
J#[2?«+ T2] W ³uL¶ +«.Ö´Õ-2µÓ2 a+°?« {2N-N+°a? a£+°¯Õ
+Cds+CdsµÓVa£üAÿ¼L2.»¯2A¼a£bāü¢ {2N+°a?«+CdsµÓVa£ü=uAÿ¼L2.d4H\2A¼2!qCd
¦¯2+°ü2 ü¸»-[ W ³uL¶ -+°Bº Lk2.£BºCdAtÐa£ W ³uL¶ .ÖÁ¼ü.dl°×N
I-SERVE 115
8T#2!qm´´2.d2¢-[A»³Íü¯Õ§2.» ¯N ¯Ă-['Cda£»:2+2.Ö2¾´2]C»
' m´´2.£[ ÖzCds2 ¯Õ§ .» ¯N ¯Ă-» ¯ÕA¤2Cd2 ¯s2N Q[[ [a´Õ2.d#2 +¹¯»
³uL¶
62A¼¹±Ā0uØ2ff-2A¼+¹¢Cd£Bº
'¯ÕA¤2Cd2:´{BÖ2A¼+°2!qE¢±Ā0uØ2¢A»µÓ+rüA¼µØüq [C»uyBº3¾í
>L\.day¢q[T=u+°[´Õ¯s£az"-» m´µÓ ]y2NA[+« mÿu2X´vaÐ¯2Āa£ü
-»¯ Aÿ£ü .£yaz¯2Āa2-»N ¯Ă3mµÓaz2.d+[ {2#2N:2+rµm¯Àsd24r
.Ö±Āü2!q¯2Āa£ü¯ ³u» ¯Ă-A»mÿu2X[+°H\¯s2Nmÿu2C»m´´2.d¯Õ§.»¯s2N
:Q a¯' a¯¢m´´2.d +°asCdÐ2á2á4r ¯Ă|+´?«§2NA[[a´Õ2.£HA[
+¹¯» 62A¼¹±Ā0uØ2ÖzA¼ü {C¹2N
62A¼¹±Ā0uØ2
W ³uL¶:u.Ö´Ā4rBº
WBº a£ ;+°´{Bº » £4rL A¼4ÙL+« ÖR®
' m´´2.d ¯ü§ =u >a4

Cd£az"ff-[-Bý4rA[+«¯ Aÿ24r3d;+°T2Cd+°AÉ¼ .Ö±ĀBº
_m³ujA» {Bº ´{mC£ W©Ā ´vaÐ2 ;+° ĀL £ 3dza£td 2¢ ;+° ´4ü ´vasaz2N a£mX
ÖzA¼¬i2N£a£mX-2!qKl°×CÖü¯+°A'm´´2.d2-2C£üaz2]±paz2N"»+°B»kT\H
{££l°×[mA¼´?«§2N+2Cd ¯´?«+«CÖü¸£L2A¼[´Õ2]2NÖül°× ]y2Nq.£´vaÐ´{
-ü£#.´{¯Õ§.»d ü[´Õ2]2N+°ÅÓ¡®CÖL.£:#-#.dµ8J+°[´Õ2.d#2
qA¼ÖüCdaqA¼S+°?qA¼-NµÓØ "-u|4 {2N
8JĀAÿ¼¯2´Xsq+°±paz£¯Õ§.»At »¯2+°ü234qA¼A[[4L2]3¢]2]
+Qt8A¹;+°- Ø+°sÖ 3+rµÓ2u2?«N+°[´Õ2]2N-2A¼¢+[m_³Íj2Bül°ûB+°[´Õ2.£az

-|am_³Íj2Bu"= a¯Õ§ .»µaJ?«["ff

-[ 3µÓyaØ24r ÖC+d ° Ā4r ;+°a +rA¼ Ń 2N m_³ujü +°[´Õ2.£a m´X£Bº
Á¼j2¢» {£Bºm´X£Bý+ a£>³u2 ¯£³u24r {2Nm´X£Bý+ £ü|4¯Õ z0uü£az
:2CÖ2A¼l°×"Ń 2Ql°ûB-.dy2£u|4 {£a£3µÓyaØ2¾´L\±paz:2+rÖN+r
' m_³Íj2Bü[2?«K ´L±ĀH2.» Tk +°Bº +°[´Õ2.£Bº ' m_³Íj2Bü¢ U {ü
+°[´Õ2.£a A¼ü ¯ zmAü ¯aØü ¾í A» Cdü Aÿ¼Ø¢ {ü +«2A¼ A {ü
+°[´Õ2.£a+2A¼aÿ¢4r¯l°×s¬i {£a+2A¼aÖ+°+r z¬i {£aÖü4S+°#¸¾´»¯+[
+°[´Õ¯s£az:u=¹=¹+°[´Õ2.£az
£|+2.»d ¢C¹.dqA¼'m´´2.£qT?¢=u .£yÖ-ag2+rqA¼= L[-Bº4r¢
=u´ü+°L2.£¢CÖHdqA¼3m´´2.£ü¢»+°;2#L£Býu4rÖþ«@£Býu4rXa4Cd
{2Bý ±pd
W©Ā4 [2.££"ÖzA¼#3m´´2.£ü¢-»Ð`ÖzA¼ü¾´?«§2N£ ¯Ă=´{Bº
ÖÅu®¹=uÖÅu®¹£|+CÖHdA¼:´{Bº3¢+rü¢-»ÐÕ¯sN»»¯Ðd24r»»
+2Cd ¯´?«+«;+°.¹#;+°¯aØBº+°[´Õ2.£Bº=2A¼+¹-Cd+2.Ö2IL4rÙ {£Bº
I-SERVE 116
»+2.Ö2AÿÖiaØ2.»¯Õ3dA¼4Ùal°×ÖR®
A» A»£ÿu¯a£= LT {Ð"'m´´2.£¬u

´{?u§az"ÖÐu´{?u§ {"ff-[Td24r-Bý4r
3 ÿu¯aBº £ 2+° =4rN4r .d¯Õ =´{B¹ .£u +rü2 m+«2A¼# .d¯Õ [Õ[
.d¯Õ#¸4r4as´?«§.d#l°× ¯L2]Td24r:u-£Bº
¯aØBºm_³ujA»£¯Õ§+°asüJ|+CÖHdA"».Ö±Āu"¯|a£ #üT£ü[Jl°×
¯aA 4r {2!q-u|4+rKd2Bý
m_³ujA»£´vaÐ2Ja¯Õ§.»¯Õ;+r+°m_³Íj2Bº2¢>2_QÐ´2¢
¯ ak># zff

-» m±Ā2Cd2 {2B»N -+°Bº -2A¼a ³ua¶ü 2?« £|a {2B»£a £ÅÓ¸¢
:2A¼ {ff -»

mu³ujBº;+°Bº/2B»£Bº-Cd[+« =£ÅÓ®+ ¯2C£2+°ü4qA¼-2A¼ ü¸ -CdÿuaØC¹+°ü¯Õ
w+iu¯áÐCd2A¼4Ùal°×ÖR®-+°BºW {Bý4L2]Cd´¯Ăm±Āa2Dÿ2.£Bº;+°a¹ u"wa2Bºa¹$u"
3A¼2Ćdüwa2Bºdz4rü±Ā# a¯4rCd´¯Ă.»µa
-´{Bº W {Bº mĆdØ+°Ö a2 +¹a+¹ £Bº
/Cds z¬i ´{mCdü Ń 2N +r£Hff

-£Bº :2A¼ {
CdAÉ¯sf -£Bº W {Bº Ń 2N ´{mCdü ´{?u§a £ÅÓ¡® 8Bº ¯2 CdĂa£ü
d¯|+ ´2BýCd¬i ±pda CdH¸A¼2mBºHA¼ta ´L´vakÖ Cd´ÕsC¹ m_³ujAÿØá¬i µÓVa£ü
.£H2.£a
/#§2Bý CdHA¸ ¼2mBºü±p»¯L+«pA¼aüŃ 2N+ 8T.ÖdØ¢C¹.dqA¼/
.¹# {2Bºq+° ´vaÐ2Cd CdH¸A¼2mBºüCd´¯Ă.»¯Õ.¹#|+ÖR®±pda-+°Bº C£ zl°ûB
Cd´¯Ă.»dü[£L+«+¹L+°+°H\2N6C»=u.ÖdØH"=2A¼l°×.Öd ØH"-[.dayÖzA¼¬i2N
3.dayT]mCd24rĀ\2N
;+°Bº-[?«+°2!q4´¯0u[:.»yCd´¯ Ă8N"
a+°Bº4´ z<Ø2+rA¼´Lù 2¢A¼¦0u[: Ðl°×2B {2B»¯<2+r£HA[+«/±Ād2
.Ö´{
a+°Bº-u6C»4³ÍNÿ´X¯<»4Ń
a+°Bº+rA¼m4r Nÿ´X¯<2 2]N
a+°BºA[+°2!q 2BºuNÿ´X¯<»d2
a+°Bºm4r Nÿ´X 2BºuNÿ´XA»µNÿ´X¯m #§.dm+° Ls-[:uJÅÓ®¯0uü+üCdü
w+2A¼+°dØ"3 a¯¢¯a¹ÐCdBºA»2» mA¼Bº:2mAÖiµÓÐaØ24Ń
¾Á¼t£BºCd zjÅÓ®£|+¹´vaÐ´{¯2Āa£ü4asl°× ¯s£az»´vaÐ28¹/±Ā¯ü
.»¯Õ T´Ëül°× ´Bý±pd -l°×2?u -N -u {2.d2Bý 8 ¯<2 4Ń 8 6µÓÐaØ2
4Ń" -[ Ja T.£L¯s £a m±Ā+°Cd üd2A+r 8N W2] ±pl°×2B {2#2A¹ -A»
-¯¬i6µÓÐaØ2-N³Õua`Ø4abāÁ¼Jm±Ā ´s+rK a+°?«+rA¼
T\HCd zjÅÓ¡®.£uu4r.Ö±Ā {3m±Ā´Õs +¹¯28/±Ā¯.ÖdØ¢.Ö´{K|+A¹4a+s ¯s #¸4r
{2N4A
I-SERVE 117
¾Á¼t£Bº
Áj¯4C¹ÿuĀÐm_³Íj³uTXC»>Ā
¯ uT¯2³ua£JXAÿØ ¯s ]a£d¦,,/m´¯µ¢¸
C»>¯ĂC¹ ÖH\±pCd Áj¯2¢ l°ûay m_³uj »» »» ¯Õ§¯s£ »» ´L
±ĀH¯s£»»¯2³uL¯s£-['TAÿ¼24r¯2 aÙTAØTAÿ2¢Qae+rü2/±Ā¯.»At2
'-³u2m4³u Ä±Ā¯ ü¸mÿª a+#+°£Ød2C¹ 2C£m_³ujüÖ ±pC£2
' /Á»µÓ2C¹ .day ´vwais±paz2N pA¼aü2A¼a AÿØ£ü¢ z[\±pda +°ùü¢
Wum´X u¸4r6±pda8Å}¸4Bý.£Ödz4rq4Bý.£Ö= L+CÖHdA¼m+° 24r3Ń
A»³Í ü =2Bº?ul°×u¸4r a£H±pdaz a£H±paz ´À4ü -BºT 4rü X»µaz 6£
62A¼ {ü:2A¼´{mCdüŃ 2Q-u|4-+°B» {2Bý±pda
dz4rü.dm+rü\maXL4raz¯ü§ m´Å Ó d üĀ4raz] L+«+°u2Cd»>L\2N
¯Õ§-2CdL2]±paz2Nm_³uj;+°B»T\H {£Bº+rA¼+rA¼;+°B»k {£[-+£Bº
3dl°×CÖHdA¼¯Õ§-2C£W2]±paz£¯|a'62A¼ {üŃ 2Q mCd2Cd ¯2+°ü
_ü2 ü¸Cd±p dz¬i-+°B»-u|4[ü_Bý {£a
)m_³ujA»£:u-»+°+°uü4Bý.£az+rüm+° 2¢=´{B¹;+°ĀL£ÅÓ¡¸ Ń 2Q
m_³uj¬i ±pda= L]Cds2¢£ÅÓ¡¸ Cd Cd m_³Íj2Bü¯Õ§ .»d Bº2ÖzA¼ü¾´?u§a
-u2?«m_³Íj2Bü¢;+r+°m_³Íj2Bº2¢»¯aØÁ¼T+«-Nÿ´X4r[dT2´_BÃ+rü
Tÿu42.»d #2£´[
-2C£.Ö´Õ3¯aØBº] L+«;+°T]mCdÖ #.Ö±ĀBº
TTAÿ¼ +°üd HC£2_a2
dNA¼ zCds u4Cd zXgCd,
+°a` uü+° ³ÕuCdÖ³u2
CdA¼Gü2[>.»Cd¯ÕTmÿª ¦,, /m´¯µ¢¸
) /Cds U£» ¯Õ§2.d qA» '¢+rüK £ 3+rµÓ2¢ =+°Bº {£az -+¹l°×
: K ¯Ă.» ¯+°üüdØJ?«¢[>2 {2!q4A3¢]2.d ü¯Õ2N'+°[´Õ2.»>4mA¼´Ö
A¼µÓØ 2C£:2mNdül°× ü 2?«N ¯³u2.»¯Õ+Qt Ö³u¾´!q§N-»+° +°üüC¹3+rµÓ´{
±Âaü|+ BºCdü¾´?«§#¸4r±ÂBº.dl°× ]yN:A¼2C£ ¯Ă¢+°H4| mÿu2X mCd»¯CdØ2
+r» +rA¼ {Ð K ¯2+°ü_ü2 ü¸ 62A¼ {ü ]C£sü¢ A¼L .d¯s£ { 4+° K+« K
+°[´Õ¯s£az-£B¯aØBº
:NT[m_³ujA» {Bý+« X±paz2Cd´Öi2N3¢]2]3¢]2]] L+«
)¯a£Ø
Ń 2Nm_³ujü Cd¢´+r¯Õ§ .»¯Õ ±Ā|a¯s£a :2+r £¯¾§2A¼+°dØ" A[+« 8T?«
m´Ö>2"ff-»µBº
-NT[3¯aØBº+2.Ö2[A24r3¢]2]] L+«u-£Bº
¯aØBºA» A»£+ru[TÿªO2.d#2£´[m´>ü+¹¯2´4? «[a£mX[Cdda.»Ās
»8T?«Q2C¹£l°×m´Ö>2"
I-SERVE 118
£|+J m´Ö >2 qA¼ -az£ :N £ +°as Ø2 +°+° [©Ā 24r [ĀĂÐag24r »K
´[.»¯s£
-u|4£ ü¸.Öa {¢¸m´XD2uüCdda {Cd£az3m´XD2uül°×»¯Õ§+°as£"
£?« ü¸£|+Ö £m´Ö >2 {2A"-az£3´[>L\±pC¹2A»
-u|4Ja¯Õ§.»¯s£a[>2.Ö±Āü2!q'¯Õ§J2] Ø+°s C¹2N'U {ü
µÓVa£üAÿ¼L2]£TBý]£ J|+Jm´Ö >2qA¼J|aJ+¹a+¹ #2qA¼ J+ ¯Õ§ ;+°
Tu¯2;+° T¹A¼2;+° +°as Ø2
Ja4rK»4rK ´ü l°×2!q+°as £Ø[´LCdØO2]£a {C£2[CdØ+°aj
TBý]¾´?«§£a2- {C£2-N 2]´[+rA¼
2]¯24X-u {2.d2Bý A¼ül°×2A l°×£ A¼ü4ü 2"-A¼t2m´XD2u[
Cdd a.»dl°×2B va+¹4üA"
-Q4r+°+[´ü A¼t[ NH¾´!q§£L+« NH¾´#§Bº2¢;+°m´Ö>2 {2N l°×
-u2?«m´Ö>28AÖi£ {A"m´Ö >2qA¼+°+°-u2?«+¹L+°4B l°× {2Bº?u[+«
JüqA¼
+°+° ¢?«£ÅÓ2¸ .ÖdØ#Ö£ #Ö£8AÖi £¯|aá aAg ¼Õ§C¹.»d»4BºA¼
8N.»¯Õ£TAÉØA¼Õ§C¹».Öd ØH
Ja:Cdam_³ujü¯Õ§[J ¹»mCd2C¹.dBº4ü a4rK.daj.dl°× {üC¹.dBºqa-A»
Ja.»¯l°×¯Õ§-azC»J.daj.dl°× {üC¹» .dBº4üa:N;+°ÿqA¼2
62A¼ m_³ujü .»¯Õ ¯Õ§[ Ja ¯2³uL2.£ü+£ ¯2³uL2.dqa =2A¼+°2!q
;+°BºCd+°|aj2mNdüC¹.»¯Õ´[[ a+°Bº.ÖBº4?«C§ ».ÖBº4#§ .dy-2C»4rK;+°Bº ¯Õag ] CdBs iÖ
.»¯Õ ¹[µÓyd[= ÐBº.ÖBº4#§qBºµÓVa2a£H±paz£¯|a ¯Ă.»¯l°×[µÓyd2
#l°ûa£H±pA¼Q[+«[A¼ac2'62A¼ m_³ujq
¯2Āa [ Xs[ +¹|a z zl°× { 4B Cd ¹_ü2.»C d» ám _³uj ¯Ða±Ā[
±Â2A¼Cd£Bº¯2Āal°û´2¢_B»Ā ØUTl°ûBCd ¹_ü2.»Cd»m´´2.dmÿu2X¢
´BºCd£Bº
m_³ujA»£ ]mC£X ]mCdÖ ' ¹_ü ³ÍC£jØ[ T L2.»2A¼ +¹¯2 J++° £¯s
+°AÉ¼T[´ÕĀsT2Bý
+°Xm :2mA³u¢Ø±Ā0uØ2
m_³ujA»£´vaÐ2 4Aÿ¼A»µ[+«:2mA¼A¼Ø zBº»a£$2B»£Bº3dÿuaØ-³uüØ.£u

-2A¼4C Ös37Å¢¸»;+°mu³uj`dz l°×Bº-2A¼4rBº4rm´¯ÕN¤.Ö2ABº-Cd[ á:2mA¼Bº
;+° ĀL ³Ía£`« -³uüØ´{a£`2T2#4ÁCd ³uL¶ ÿuaØ3d-³uüØ:2mA¼Býk
Ö³Õu2]2A¼[ TN -A»2 +°ajÖ ' # T A¼4ÙL 2S ' -³uüØl°× +Cds 3¢.d
ÖzA¼¬i2N
»-³uüØ'7Å¢¸-2A¼4rBÖi:2mA¼Bº£Bº£BºÖ2A¼l°×Ö³Õu2.dBº"
I-SERVE 119
£+¹¯2Ā³u¯Õ2]=2A¼l°×a£Bº"ff-[
Cdÿªas á:2mA¼A¼Ø zB»-2A¼¢:2mA¼Á¼2 {2N6£3 á4rK3ÿªas
-2A¼24rK3TBºl°×.dyBº2qA¼7Å¢¸ {:2mA¼B»k Cdü.d+2# ¯Ă¢ AÉ¼´Bý±pCd
{2B»Nm+° 24r3 AÉ¼2A¼¦<262N8Bº´v62N] L+«-a´{¢¸+«N\2N'TBº´Õ]y
.d¯Õ-2Cd¦´{aA¯Õ uH´Býa£dua£ü.»¯Õ7L:2mA¼Býk-2Cd¦´{a-³uüØ+°H´Õ2N
ÖH¸4ra£$4rL+« a£`« m´ as4L2]CÖH¯Õ2N] L+« 3£as JNÿ´BºÃNa£$4rL
¬NL2´{ü´[.ÖdØqA¼] L+«´L¯ÕgXA¼2Bºü¢+« ]y2N
2].dH+rü2¢JR¸A¼tV+°H´ÕKÅÓ̧¢¸ ´Bº+¹¬?u§a-az£¯|a£ÅÓ̧¢¸ 8JA¼¦<2
+°[´Õ2.dqA¼ .£u ¯´d Ø+° a£$4ra :A¼tV q Qaz2] TBýTBý4r I¯l°×ÖR¸ ;|+ m´µÓ
-Bý4rBº
;ÅÓ¡¸ D\¯Õ±p»'.dH¢l°ûBJa32A¼24r» +°[´Õ¯s£a=2A¼+°["ff-[

3µÓyaØ2:A¼ta;|+¯ Aÿ2.Ö±Āa
a£ u» z;+°L+°am ´T2.dl°×£2;+°L+°a[a2Cda2¯jL2.d+2#£2'¯ja`l°×
ÖzA¼?¢¸ µÓVa£ü-2Aü3Aÿa24r {2B»T+rK:´{Bº» z µÓVa£q a]±pd2
¯Ăü¾´»¯+[ {£az3+°üaz+° l°×.£ü jHL+«±p4ü¾´?«§£ l°×
uAÿ¼qA¼ff
a£$4rL +¹´2 4\Ùü2 »¯Õ -\Ù u4r ¾´L\±paz2N £LA¼tLK [>2 4r» [´{¢¸
±ÂL¸2.£Bº84üC¹C+«2.£Bº+aBüC¹+?«2§ .£Bº6£¯|a£ÅÓ¸ z0uü¢+r2XCd4ÙqA¼
£ÅÓ¸¯ Aÿ£ü aqA¼a£$³Õu2¯ü¾´BºCd+Qt£ÅÓ¸m ´ L2Cd¾´.dy¾´L\±paz2N
:2mA¼Býk -Bý\C»
£l°× ¢+° 2C£ -³uuØ d24r +°[´Õps2Nff -2#£Bº -³uüØBý\C»
£l°×m´´2.d»:2mA¼ d24r {2A¼2ff?¢2NQ[+« +ra`»T?¢a£$+°ag2+rqA¼;+° ĀL

X#¸C¹3 !q-£Bº:2mA¼BýC¹
:2mA¼Býu¯ Aÿ2.Ö±ĀBº

a£ u»2!q= a" ¯Ă»' ¯Ă'µÓVa£[¯Õ§.»¯2Õ N'µÓVa2 z+°¬i £

¯Ă z+°ü+rA¼µ±Āü4BQ[C£+°q {:N ¯ĂÖz+°¯Ðÿu 2

4Bý¢Tm4³u2u4r£ ¯Ă¢-³uüØm´XÕ2´_Bý {2N'm´Xl ×° +ra`2£

Im -Dÿu -2A¼.»Cd»'a±Ā[£ ¯Ă¢2]= aCü\2.daq

¯Ă¢8AÖi£;+° ¯2+°ü2A¼Bÿº24r£#+2!qA[ ü¸ ;+° uÿª2 {2N-N:+°

wa2B¹3¢.dA¼4Ùal°×a£KdA¼-2A¼|+£+«´{Bº8A¼¦0uüp+° {

³Ía£ uU {Bº2!q= a"= Bý+« ¯Ă»Özü+°ÖzH]2A¹£B»U {Bº ¯Ă£Bý

ÖzA¼?«µÓVa2-A»+r2Bº2£Bý+« +°H|4¯güµÓVa£üK3+r2B[+«ÖzH]+ jüwa jü
+ jü ±paz£ +r2Bº2 ±pA¼ +r2Bº2 ±pC» + jü2Bº { +°+° a£ u ¯Ă mÁÿ [
4as2.d+¹A[+r±ĀBº+¹A[¢ 2]¯2+°ü2£#+¹-2C»4rK£¯2+°ü2.ÖB4º ?u§ü[
.dBºl°× vÐK 2mCdü+°H¯Õ¾´!q§]mCd³uÕ 2¯ü£ ¦¯2+°u[ ayq {ff
' #ü T[ a£$ L2Cd 2Bý´BÃBº +rK :2+r =u ³Õu2¯Õ2.£¢ C¹.d qA¼
A2C¹A¼4Ù|a {ÿªaCdBº» z[[.d¯Õ
³ÍC£j:+°uÿª2qA¼'±Ā´Õ[A¼2Bý2.£HJa
I-SERVE 120
JBýk µÓ´Õ2.d2Býff-£Bº
3 ³uL¶a£>2CdC2A¼a´BºqA¼+rKa£$ #+rA¼qA¼+2.Ö23¢]2]] L+«
)VA¼a£C£j'A¼§a£HC¹¯³Í {ÐW2]±pff-[µÓ´Õ2.£Bº
3µ´2T[:2mA³uüØü

ÿªaCd ³uV¶ CÖHTCdl×° Cd2C¹ J Cd´µÓc+«s[ 2# +°ü´{l°×£a J µ´2C¹
¯üg A»³Í üWĀs» 4rK ¹A»³Í üW2.d {+°+°Jµ´2 ü¸ |+J2§ qA¼ ff-£a:u
?u¸BºCd2Bº4r» £ÅÓ¡¸ -+°Bý+°+°B»»üJA¼ ´Bý a`«2.£a
+rKÖÖ2#»qBýA¼2Ćd¬i>[j2.£a3 a>j¢´+«A¼2ĆdüdØam_³ujA»£
£ÅÓ¡¸ ¯Õ§¢-2!q 62A¼ m_³ujü¯Õ§¢mu³ujÀ¼2Ćdü4r>[j2.£a3U {HA¼ta
:´?«+ =+°Bº´{?«§£¯|aA¼2Ćdü4r»>[j¯s£a+°+°m_³ujA»£ ¯Ăµ±Āü4B
8J.Öd Øq {
¯Ă4?«§´BýC»A»³u zm´´ 2 .d z

m_³ujA»£ ' £?« 62A¼ m³ujü ¯Õ§m+° 2 l°ûB £L ¹_ü2 ü¸ >L|4A» +°+°
A[[ £µÓ2 .»d #2 = L+ ĀAÿ¼Ø2 +rA¼ -Q4r+° -u2?« ´[ J¢?« ¾Á¼üt l°× Cd\N
+rA¼
Cd\A¹Cd4[A¹-N-u {2.d=2A¼l°×ĀAÿ¼Ø2+rA¼"ff-N-2?u|aÖ"= BÖi£;+°

`«[´4ü 4#§ 4üB»Ö4r[A[ m´XD2u[´4ü4#§4ü B" ¯Ă2+°ü m´XD2_2
u2?«A»
+°+°m_³ujA»£62A¼ m_³ujü¯§ü-u Nq¯ÕJ¯Õ§Ja.»¯+¹2Bý
3+rµÓ2
[2B£ÅÓ®¯ § {2N+°A¼dØ:+°£¯Õ§+«.¹!¬+° Bº"ff-2?u|aÖ-N´Õ]y #
3+rµÓ2 Bºa+rü]A+rµÓ2]C£s+rµÓ2ÿªC£+rµÓ2-[' Bº-2C£qJ
]C£s+rµÓ2JN£ÅÓ®]C£s+rµÓ2£ÅÓ̧N'wa2Bº]A+rµÓ2¢;N\±p» {£azJ]C£s+rµÓ2¢
Jl°×C¹]¯ü§ .»¯+2#JaJ]C£s+rµÓ ¯Ða´{¬i [µÓyü24r {2Bý±p2BýBý4ra
+°+°£¯ü³Í:A» -[62A¼ ¯Õ§¢[¯aØBºCdm´¯242 z\2.£Bº
3Cda£Cdm_³ujA» {Bº WBýC¹Cdm´¯24r[:u+Ā\2.£Bº
W©Ā62A¼ ¯aØBý m´¯2 42T[».£u ¯´{3¢]2]] L+« -Cd.Ö´Õ2A»
]y ÿªC£+rµÓ ]C£s+rµÓ ]A+rµü -2C£ü +°+° £ +°as Ø2 » [aÐ³Õu2.d+2#
±p£ü»[µÓyd[+« .£y
6C»£+ ¯ü³Í.Ö´Õ/´+ra2.»¯Õ£Bº62A¼ ¯aØBº4+°-Cd[» £l°×ÖzA¼?«
{4r {2Bº [+¹a£ {-2!q Kl°×CÖü¯+°A£ ¯Ă¢[3¢.düm´+ra2
¯Õ§m´m+«d Bý´Õ2.»£B» {-u2?«4´Á¼TüDÿ2.»¯L+«62A¼ ¯aØBº±Â2\±paz
Cda±Ā[wa2Bºa±Āü4r.»¯+[;+°a´2C¹62A¼ m_³Íj2Bº2¢¯aØÁ¼T[[aÐ³Õu¯s
a¹a´2¢£m_³Íj2Bº2¢ {Á¼T[[aÐ³Õu2.dĀ4rBº
´{mC£ W©Ā'¯2´Ë#ü[?« AÐa£».Ö´ ]y2A»T#2!q62A¼ {üŃ 2Q
¹_ü2 ü¸»m_³ujüdØa:2mA³uüØü ¹_ü2 ü¸»A¼2Ćd ü4r P® P®>[j¯s£a
I-SERVE 121
¹_ü2 ü¸» »£m_³Íj2Bº¯Õ§ .»¯ s £ ¹_ü2 ü¸»3¯aØBº-#3m³Íj2Bº2¢
:#'m_³Íj2Bº2¢l°ûBÁ¼ {ü[aÐ³Õu¯s£Bº
+°+°8TC»H2A¼2!q'¯Õ§ -2Cd?«K ¯Ă.»ps2NQ»X´Õ.Ö´ÕC»' ¯Ă
¯Õ§4r+°[´Õps2N
KÅÓ¡®4BºÃ+°BýC» 2.d {Cd2N´ü.d4r {2!q KÅÓ®2?ua4?«§4r {2!q 2.d2?ua á¸
L£ {Áag2;+°!q-u|4;|+.ÖiCdØ2¯+°j£¯üC¹+°H¯Õ¯+°j¯Ða´24r {2!q
A[U {Bº2?ua ¯Ă2?ua-A» +2.Ö24?«§´BýC»A[A»³u2-2?ua ¯Ă:2+r
´L´LTAÿü4rĀ2mQ+°CdÖC» ]+°_BýC»-Nm´´2.d2- {Cd2N'Ā2mA¼Cd '£¯ü
wa2Bº±pC»-NĀ+rCds4rµÓ¡A¼¤á Cdj¯Ða´» - {Cd2N
W©Ā um4Cds4r4 [2.d¯CdØ24r {N.ÖiCdØ2;+°!q-N;+°?«4r {´{BºA[
á µÓ¡A¼¤ .ÖiCdØ2 A[¢+« ¯2Āa£ü .»LC» -´{BºN ¯Ă -A» U {Bº -A» 4?«§´BýC»
-´{BºNA»³u m´´2.d z'.Ö´Õ a¯=u {2A¼2!q±ÂBý±ÂBý4r {´{BºA[ á
?«§±ÂBýCdBýCdBý4r {´{BºA[ á ?«§ zA¼t+2.Ö2ÖBºü4r {2!qA[ á¾´2l°×
o>u4r42mBº24rCdd waiC»A[ ál°×2Bº-[.Ö´Õ#¸4r {2N:[a±Ā¢¸ {A»N"
?«§+°A¼-u|4 ¯Ă4rU {Bº4rµÓVa24rm´´2.d24r {NµÓ¡A¼¤.ÖiCdØ»á C»j
+°+°T»+°2+°ü£Bº8T.Öd Øü2!qm´¯sCd2Cdl°×' ¯ĂC¹» ¯ĂÖz+°
CdC£sÐ[4LyT.£a`.ÖdØHA[+« {4?«§Cd£[´ü.d?«Cd£[£¯£ dC£ÐKl°ûB
4Ls2]CdT»+°2C¹»m´+rÅÓ.ÖdØH.» ¯s ´LµÓ¡A¼¤Ö.ÖiCdØ2T4üCd2N-A» z+«s
¯ĂÖz+°CdCds Ð2
m_³uj4rL¯Qaem´¯242T[ W ³uL¶Cd´Õs´BºqA¼3d:?u¸-Bý4rBº

WBºCd2mBm_³ujA»£Ja.Ö Ńá¯aTaA¼¤24r {2NCd´µÓc+«s+µ´µÓ+«s+Xa4qA¼[
Ja´vaÐ2.£uĀa¸.Ö±Āa:´{B»Öµ±ĀüµÓVa£üJA¼»´[.»Āsaz4r[ ¯ĂüJA¼
´[.ÖdØ 2#£a
´vaÐ2 » £ WØBÖi ½A¯Býk µÓ´Õ ¯s -Cd[ X .ÖB±ý paz a£+°¯_N¤ ´{?«§ £
+Bºl°×» .d2 ´µBº
:2mA¼Á¼T=+«³.dm+° Ls[-4¯sØ ³uL¶µÓ´Õ ¯s-CdBº+2Bº]ü 4r L±p #2
mCd»4r+° XmÿªT2]Cd 2Ml°×BÖiFÿ zBýkT24¢dBº
:u[A¼ac£ü+°[´Õ¯s2!qµ±Āü ¯ĂüJA¼ ´[.»d 2?u|aT?«"
-Q4r+° ¯Ă4?«§´BýC»A»³u Ö2A¼2#£a-u2#´{Bºµ´2A»³u2JA¼´[.» ¯s
¯ĂJA¼´[.»¯Õ#§+rA" 2.dT2|4 ¯sKÅÓ¡®C£\#§+rA"+°+°µ±Āü ¯ĂJA¼
=2A¼l°×´[.Öd Ø {"C»Hy.Ö´ 2Bý"
_m³ujA» {Bº W©Ā;+°Bý+« wa2Bº+°ÅÓ¡®£az_d?«+« aw 2Bº;+° a+°24r» +°[´Õ¯s£az+rK
£?«¢;+°?«4BýÃNwa2Bº N 2]NQ[CÖL ¯s£BºA¼µØü.dBº4ü Bº4BýÃ+°CÖL]£
;+°!q ¯Õ£;+°!q ¯Ă 2]+°u2?«NµÓVa24BýÃ+°u2?«N
I-SERVE 122
¯ĂµÓVa2wa2Bº3µµÓÐC£q+r[3wa2Bý?¢¸´LMH2].d ¯sµÓVa2 V+°` +« 2°
C£ a£l°×JA¼K?«o#§u2?«NQ[µ±Āq4rA¼ ü.»C_d Bºü-2Cd+°2!q ü
a£>A¼2Bºül°ûBuAÿ¼¾´#§4ü { L pĂ"-N- uÏ2±p»A+r±pA¼-N+2Cd
al°û¯ÐCd2mCd2 L+2Cd -¯Ð2Cd2mCd2:N¯ÐCd2mX2]±½a24rm´dC£ü.»d4üA¼
Q[+«µÓVa¯³u+ra2-+°aqA¼µÓVa2 ¯ĂÖz+°¯³u+ra2q[A»8´[.Öd ØqA¼:´{Bº
».Ö´Õ+°AÉ¼¢mu³uj`q2mA¼BºµÓVa¯³u +ra2ql°×2B» ¹_ü2.»Cd ¯2C¹24r {£Bº
:N » +°H2] +°AÉ¼ -l°×2?u»Ö" ´vaÐ2 QaeCd´{Bº -» ³uL¶ ±ĀBºX¢
´Bý±paz 8J .»d ?u[+« .»Cd 4r+° -+°B» l°ûay[ ¯Õ+° d uÏü 2A¼l°× ¾í4r .»¯Õ 3
´{`Ø_ü2 ü¸¯?«4rA»2» mA¼Á¼T» ±Â2ABºKl°×CÖü¯4A
½A¯B¹ a+°B¹ µ´2 ü¸ ´Õ]y£ÅÓ¸dØa2!q £ÅÓ¸l°× Cd\2Cd ¹_ü2 qA¼[
CÖü¯+¹£HT»+°T uÏ£[+«Cd\Ö4ØCd3 ¯Ăül°×qA¼
µ´µÓ+«s+«Xa4qA¼[´vaÐ2».Ö±Ā2!q-N4B ¹_u»mAÿ¼ á¯s2Nµ´2
¾´!q§£Bý ¹_ü2µ´2 ±Â2A»£Bý ¹_ü2-[wa2Bº£az£?«¢ 8Nm´_üÖC» -N
>az¯s2N
?«§ zA¼tl°×2Bº4r L2Cd mC£3wa2Bý2?«ü+°ùü;+°?«4r {2Bº {l°×2BºKÅÓ̧¢
C»üCd2N ?«§ zA¼tKÅÓ®¢+°a4Cd2N-u|4 ¯Ă¢2.»A»³u2 ]y£A»[ü+°ùüA[»
+°+°A»³Í [4Ly]2Cd Nq¯Õ ¯ĂÖz+°CdC£sÐ[´LMH2.d3 ¯Ă» m´+r ÅÓ
.»¯ÕµÓ¡A¼¤.ÖiØ¯ÕgX[-2A¼+¹
:´?« al°û'+°AÉ¼.Ö´Õ WB º1a£ zBýC¹Cdm´¯24r[+Ā\¯s

a£ A»µÓ+rüA¼µØüq [.Ö´?u[|+E¢±Ā0uØ2.Ö±Ā ¯Ă.» ¯mÿu2X ü¸»

m´´2.d ¯Õ§ >a4Cd2A¼[.Ö´?u[|+¯]+¹±Ā0uØ2.Ö±Ā ¯Ăl°×-2Cd?« µÓ+«s {2A¼[
[a´Õ2.d?u[|+62A¼¹±Ā0uØ£[A[ Aÿ¼Ø¢+°mX :2mA³u¢Ø±Ā0uØ£[.Ö±ĀJ#[?«K
.d+° 4rÿu .ÖazØff-£Bº
:+°Bý+« ¯aÙ´vwasn2N:+° ¯aÙ¢ÖzA¼?«ÿu4r[£Ej+« ³uL¶4A¼Ø2¢Bý±ĀBº
3Cda£Cdµ¢¸+rü¢+« .£yBº
WBº-2#£Bºa£ ¯ĂÖz+°CdC£sÐ[»»T LĀsT
£ a±Āü£Ø+°Cd2 Ø+°s2+rl°×2B {ám_³uj2]-# 2?«m´´2.d»´{?«§2N
-2!q;+° m´´2.d28aBý2N4rK-N=2Cd ¯+°j24r {2A¼2!qA[£ a±Āü= a
m4³uÕ 2.dqa+rüm+° 2¢-N+2.Ö24?´«§ Bý ¾¯iĂ2NA2SCd£jmCdü¯+°j ´2.dªÿ C£ü
´{?u§az £?«¢¸2] ¯ Õ§ ¯+°j µÓVa£Dÿ [ -az C» ¢ d UT+°Bº >[j2.£Bº :CdB»
¯Õ§+°asm_³uj+r_?«§m_³ujA» {Bº2!q ¯sCdÐ2Öz+°3+ra»-2A¼|+3d8N¯2+°H ¯s-N
>a4Cd2N-2A¼|+3d¯ÕA¼¤¯2+°üBºK¯2+°ü¯ÕA¼¤BºK-2# {2?ua
a£ :2Cdl°û ' m_³ujA» {Bº =u /A¼az2.£B¹ 4 [2.££" -£Cdj Áa£g¬i
´2.dCd£jmCdüJA¼ 3C£jDÿ 2 ü¸ /A¼az2.£Bº -2A¼|+ 'd zj2A¼4r -£CdjüJA¼
3C£jDÿ £[+°H\2.» -TA¼Ø¯Õ§ .»µBº
I-SERVE 123
3-TA¼ØÖz+°¯³Í d2C¹A¼µÓØm´´2.£[¯Õ§ .»µBº
:+° ´vaÐ +°uü2S -4Cd24r ¯s ØÕ§ ]AÿuĀü +[ U {ü4r ' A¼µÓØ
m´´2 .d2¢ Ø+°s Cd£az'U {ü2C£Cd Cd +r ü+ra`24r¾í¢+rül°×m+«2N¢+rül°×
Xa4Cd£aJL¢+2A¼aµÓ¡ÿª+°ajCdCda¬i z+«s+«A¼4Ùa4r ¯s£a L+2A¼aCdCdsÐ uÏ
¯2´¬i ám_³uj¢.»L±pCd£a
+°+°a£ Āa£2µÓ» 2!q¯ Õ§ ¯sCdsÐ»³Õua`Ø4abāBºq+° m_³ujA» {Bº-CdBý
¯2+°ü2 ü¸'¯Õ§>a4C¹2N-2!q ¯Ă ü¸¯Õ§>a4C¹2N+°+°= BÖi£¯|aCd¢
4ü ¯ĂCü\2.dl°×2!q£Bý+« 'm´´2.d2qA¼
/±ĀAÿ¼ ü¢a+rü
a£ ' ¯Õ§¢[ U¹±ĀAÿ¼ü mÁÿ24r Bº a+rü ;+°?« ĀXÐ+° U¹±ĀAÿ¼ü
wa2Bºa£>¯ U¹±ĀAÿ¼ü BºC£ ¯U¹±ĀAÿ¼ü
J?«[:2+rTÿu42.» ¯sÁü4a+rü4rTÿªO2.d .dy-T
:A¼2mÁÉ¼ C£-CdØ2C¹Cds ¯C£sÐ
4`´À V /Cds ¯C£sÐ
¯¯C£sÐ Aÿ¼Ø ¯C£sÐ
-Aÿ¼ ¯C£sÐ
-CdØ2CdC£ ¯À-CdØ2C£Aÿ¼ ¯C£sÐ
' 6A¼ ĀXÐ+°2¢ a+rü -CdØ2C£Aÿ¼ ¯CdsÐ» -CdØ2Cd CdÖ 4` {Cd2N 4+° A[
-CdØ2CdC£ ¯À-£a
a£>¯À
a£>¯ĀXsÐ+
a£>¯a£>¯À
a£>¯C£ ¯À
a£>ĀCdØ2CdC£ ¯À
'6A¼a£>¯2¢a+rü
C£ ¯À
C£ ¯¯C£sÐ
CdÖa£>¯À
-CdØ2CdC£ ¯À
'£ü4C£ ¯2¢a+rüJ?«¢C£ ¯C£ ¯ÕqA¼
:+°±pC»¯CÐsd Tÿu42¢ QCdÖ Tÿu42¢£üÙ Q;+°!q 6±pdaz-u|4a ¢4`2C¹
CdÖ 4`2+°H¯Õ£CdÖ 4`2¢a ¢4`2+°H¯Õ£´ËHCd2;+°!q+°+° Q Q;+°!q
-az±pdaz+°+°ÖzCds2JA¼´Ö2B»Tÿu4rüC»uaza£ :+°'Tÿu4rüÖz+°-a£gü
.Ö´{C£T
I-SERVE 124
:A¼2mÁÉ¼ C£-CdØ2C¹Cds ¯C£sÐ
´vaÐ+°ü2¢»ĀAÿ¼-2C£:2.dT2.d4r-2Cd´vwas±i paz'+°ü2¢ÖzA¼?«>j¢»
z+«s ±Â2A»£a/A³ua`¯+°¯2A¼£A¼ü
4`´À V/Cds ¯C£sÐ'+°ü2¢q+°>j¢¸ z+«s±Â2A»£a/A£aAA¼ü
¯¯C£sÐ Aÿ¼Ø ¯C£sÐ'+°ü2¢>j>jl°û¯CdÐ¯2´Xs[¾´2.dl°×2# 2A¼ >j¢¸
z+«s[±Â2A»£a/A-»+° 2N ³ua¶ü
-Aÿ¼ ¯C£sÐ-»+° »ü >jül°×Ö+°2 ±Â2A¼C£aJL[ .d ¯s uÏü[4as ´## § 2
+°§2¯<A¼¦0uü¢+#§l°×±pCd#¸+°[´ÕĀsa/A-»+° 2NĀAÿ¼l°×ü
·-CdØ2Cd C£ ¯À -CdØ2Cd -Aÿ¼ ¯C£sÐJÅÓ®l°×3AÿØXj+° £¯ {2BºA¼'+°ü2¢
Ö+°2 a£ Bº2+°2§ -CdØ2Cd-Aÿ¼ ¯CÐd £-Aÿ¼ C£ ¯ £´ËH Cd2;+°!q [ 2m4³uÕ 2.£H
:´?«+« ĀXÐ+°Tÿu4rü6A¼´vasaz£az:+°a£¢»Ta£>¯Õ+°Tÿu4rü
a£>¯ÀJÅÓ®+«'+°ü2¢ >j .»y¯L+| wa2Bº Bº>jü´BºCd2N3Cda£Cd
>j¢¸ ¾í£ +«2A ´BºCd {2?ua ' +°ü2¢ JL+« Ö+°2 üDÿ2.d#2 ¯2A»³u» JÅÓ®¢¸
a ¢4`2;+°!qmÁÿ24r {2#2N
a£>¯ ĀXsÐ+ JÅÓ® a ¢4`2¢ ¯CdsÐ4`2 l°ûB .Ö´{+¹A¼\2Cd4r {2#2N JÅÓ¡®
¯2Āa2¢» {2?ua 4rK ' ¯2Āa2 A¼¦< d [ 4LsĀsa uÏm±Ā´Õs+« -l°ûüÖ
´ü.»¯s {2?ua/Aa£>a¶ü
a£>¯a£>¯ÀJÅÓ¡®a ¢4`mÁÿ24rAÿLj+°U 24Bý´Õd+°42Aÿ¼a£ÐN¢+rü.»L
U {üJÅÓ¡®+°Õ.» ¯s+Nt>jü¢» z+«süDÿ2.d .dy/A42Aÿ¼aÐa£ ¬i]mCdaAÉA¼ü
a£>¯ C£ ¯À CdÖ 4` Tÿu42¢ N 4r l°ûB ' CÖ4 ¯s2N JL¢ a ¯Ô
CdÖ 4ùü¯ ±ĀÅÓ®¢ {2?uazJÅÓ®l°×Ö+°2JA¼ A¼Õ§ {2#2Nm´d Cd2 mCd2.£u
¯Ðü2Ö+°2a£ ?u[+«+[ 2A¼ü>jü´BºCd2N/AĀ ØĀAÿ¼l°×ü
a£>ĀCdØ2CdC£ ¯ÀJL¢a ¢4`2¯Ðü24r {2BýCdÖ4`2-Nÿ+°24r {2#2N
¯Cd ajü 2] [;´{l°×2#» {2?ua4rKCdÐa4r.»d qaÖ+°2±Â2A¼?u[+« +[»ü
>jü´BºC£az/AĀ2mÁaz+°l°×#2uü¢[Ā Øü
:+°Bý+« a ¢4`Tÿu4rü-azA¼´vLs -dØazCdÖ4`2¢£ü|4Tÿu4rü.»µa
C£ ¯C£ ¯À-»Tÿu4r[.»dqA¼C£ ¯C£ ¯Õ+-CdØ2CdC£ ¯Õ+.Ö´{+¹A¼4ÙÿqA¼2qA¼
+°+°A[ Nqµa-2A¼.»Cd CdÖ 4`Tÿu42¢£ü4a+rq .£yaz
C£ ¯À-»+°+°uüA?u+°JL+«Ö+°2üDÿ¯s2N-üU {ü
C£ ¯ ¯C£sÐ >[j2]2N C£ ¯ uC» -az£ ¯CdsÐmÁÿ¬i 3 >j¢» Ö+°2
¯2±ĀN2.d+» £a/Am´³Í¸A¼Bº+°a?
CdÖa£>¯À:Na ¢4`Tÿu42¢a£>¯ C£ ¯À -» áC¹ ]y2N´ËHCd z-A»
JÅÓ¡®Ā Ø24rĀAÿ¼l°×üu4r»´{BºCd+[ 2A¼ü>jül°× z+«[s -2A¼l°×2?ua
-CdØ2CdC£ ¯ÀJL+«Ö+raÎC» {2BºA¼
a£ 'Tÿu4 2C£=2A¼l°×.Ö±Ā2!qU {ül°ûm_³ujl°ûÿqA¼ u¸/±ĀAÿ¼ü ü¸ mCd»
I-SERVE 125
µÓVa£ü ü¸ mCd» m´´2.d 2C£ +°H´ÕC» /CdXs+« z2A¼ -N m_³uj¯Ða´2¢» {2N
üd[+« Cda£Cd -N m_³uj ¯Ða´2¢» {2N -[ .Ö´?u[|+ :A» {Ð 4Ls2.d ü¯Õ
¯CdØ2
+°as+°ajü-Dÿ ¯s {ü
a£ zBº4aA»£U ÿu£[+«+ra`»T?«"
WBºU¹CdXsm+° 2-2C£:´{B» Lk2.£+°A P®=2A¼+°Bº4Cd£ {"
a£ zBº4aA»£ám_³uj2]³Õua`Ø4abāBºU {ül°ûB3TabTā 2.£a[.Ö±Āa-2!q
ám_ ³uj/±ĀAÿ¼ü¢m´»W2]U {Bºd ØBº #-2!qU CdÐ2ám_³ujl°×[CdØü+°`2+rA¼
342Cd+°ü+°`2342Cd+°Ö C» A[+«+ra`2 {2BH-N8Ö£ {2#2A-[3¢]¯s£
±ĀCd+°|aj3+ra` [.Ö±ĀH-2Cd+°2!q a¹+ra`2+°[´Õ2.dBº2qA¼
U {Bº´{#§+° z2A» ±ĀCd +°aj {2A¼2!q3+°aj.»¯Õ+°as ;+°Bº 2BH;+° +°as -2#
q+°±pC»+°aj>a4A¼+°A
U {Bý +°2!q z2A¼|a ;+° +°as {2!q £BÖ Bº" a¹ U {B" á m_ ³uj£" ám _³uj
+°as2!q -Cd[ [mÕdCdÐ2 =\L±pCd2N £Bº a¹ U {Bº2!q £BÖu ´{?u§Bº» m´µÓ -u|4
T\H±pCd2N
']l°×Cd´Õ2.d+¹£2!qU {Bº-£N-[.Ö±ĀH-u.Ö´ÕC» 3U {Bº+2Cd ¯´{- Ø+°s24r
{2Bý P®:´{Bº Ø+°s {Cd£Bº[¯ Lg2.d+¹ .dy
+rK-u.Ö´ÕC»U CdÐ2-»N342Cd+°ü+°` [ÖzA¼?¢¸ 2.Ö´{l°×A[+«Ta¹Aÿ¼2
¯s2N-2!q/±ĀAÿ¼ü q¸m_³ujl°×U CdÐ2 ¯2s N-[ 2ÖzA¼?¢¸.Ö´{l°× #l°×A¼aA¼
+°+°=#.d¯Õ£U ÿu£[+«+ra`»T?¢-ag2+r #2qA¼-2A¼+¹¯2-Bº4Cd£
WBº
-Dÿx+°aj+°a£saÁ¯ » á£CÁC,
¯Ðd2m´+#° C£2dCx´{©ĀÖAxCda¹L ,, /m´¯µ¢¸
a£ .Ö#§l°×´{ {Ð´v¯Õ2N¯£¯ ]y2N'wa2?«¢8N z2A¼´{?«§#¸"8N
z2A¼£]|+£?«¢¸ 8Q z2A¼´{#§qA¼wa2Bº;|+ĀL´{?u§az-u|4+°aj+°as-»T
TBýTBý4r´{#§qA¼wa2Bº;|+ĀL´{?u§azwa2Bº-TA¼Ø q̧ ´{?u§azU {ü/CdXs+« -¯¬i
+ra`2-TA»Ø |aQ+rA¼
a£ zBºJ|aA¹+°TC£áÖ/´ 2.Ö´Õ2Cd mC£+°as +°aj-»T;|+ĀL´{?u§d K
-2A¼ ü¸ -T-Dÿ ¯s {üK[a´Õ2.d#Öu"
WBºa£ [a´`+r£u"-azC»T {Ð.Ö ´+°as+°aj+°2!qDÿ24r {2!q£Bº
-£A"ĀA"8N-l°×2!q8 {Cd2A¹.dAt2
-+°Bº ¯aÙ¢ W ³uL¶T>2Dÿ2]Cda£A¼2.»µBº-X>?«ü24r {3£A¼2
¯üÿª24r-ag2+r Bº2+¹¯2ÖzA¼#3£A[;+° ´?«§+°4rCdda.»¯ÕCda£Cd 3´?«§+°
T L2.dl°×2A2
']l°×üCd´Õ2+»2A¼l°×+°as+°ajüC£ACdjØ2-2Z+°L2.£Hwa2?«++°H´Õ-TA¼Ø+ra`2
I-SERVE 126
´?«§+°
+°as
A -£N Z ĀN
B£Bý+« +°as CdÐ2 C£Bý+« +°as CdÐ2%±ĀNÿ+2°
ĀÐÿuT+°2
D 3/±ĀNÿ+« +ra`2E 3/±ĀNÿ+« +ra`2:Cda z-2!q
Ö+rÿu 2 -TA¼Ø -TA¼Ø+rl°×2B |aA¹
l°×A¼aA¼
3-TA¼Ø¯ÐCd2mCd "
F 3-TA¼ØĀ ´+«+° "
G
[mA¼¢4B-TA¼Ø {2N4+° :Cda » /±ĀNÿ- {Cd2N-2!q-TA¼ØC¹
-´{Bº4B+°as CdÐ2 {2BH ±Ā# a¹+ra`2 {2!q +°as CdÐ28aBºCd2N
l°×A¼aA¼ -2!q-TA¼Ø+°2!q z2A¼ a¹/±ĀNÿ/2BH
l°×A¼aA ¼
+°as
A -£N Z ĀN
C £Bý+« +°as CdÐ2%±ĀNÿ+2° JBý+« +°a| j+ra`2
+°aj Ö+rü+°as {2BH
E3/±ĀNÿ+« +ra`2:Cda z-2!q-TA¼Ø
+rl°×2B |aA¹ +°aj Ö+rü+°as
l°×A¼aA ¼
H -N-TAØ+raØ " I ¯ÐCd2mCd
ĀA" -£AJ ĀA K -£A
l°×Bý´+° u4r» +°as l°ûBĀA» [mA¼¢+°as CdÐ2
l°×A¼aA ¼ -£N+°as ql×° 2B
±pC£Bº l°×A¼aA ¼
l°×A¼aA ¼
´?+§« ° T a`
+°aj+°2!qDÿÖ+°as;+°Bº {£Bº+2A2 {2!q£Bº-£N6£+r£HqAĀN

6£+r£H-£N´+r [+«¯2|+Cd24r=-[¾´?u§2ĀN´+r[+«¯2|+Cd24r ¬B-[¾´?u§2
ÖzA¼?«-£N=´+r[´LMHAt2
+r4r:´{Bº +°as-£N4r {2B»+°as
JBý+«+°asCdÐ2ĀÐÿuT+° ¯³u>¯ÕA¼¤ "%±ĀNÿ+° "8AÖi£/±ĀNÿ ü¸-´{Bº´{Bº
.»y4` "
ĀÐÿuT+°»D-+2A2+°as-£NÖ£Bý+« +°asCdÐ2¯³u >¯ÕA¤¼ Ö C » :+°3+°as CdÐ2
=´?«+ ±p» ±pA¼-2!q£Bý+« =´?«+ Ö+°2-»Na£» a£A¼-2!qm´´2 .d2¢U {Bý+«
I-SERVE 127
Ö+°»qA¼:NÖ+°¯ÕA¤2C£[+« ØX|a+°2+°+°'´+°2l°×A¼aA¼
+°+°+°as-£A»4rK£Bý+«+°asCdÐ2%±ĀNÿ+° » -»¯Õ´+r [I¯l°×2A2'´+°2¢
8AÖi£/±ĀNÿ ]y´{Bº£Bý+«+°asCdÐ2 ¯s2N/±ĀNÿa£+°±pC»+°asCdÐ2qA¼
/±ĀNÿ ]y2N-2!qA[Ö+rü8AÖi£+ra`2/2Bý {2BH4A3+ra`28Ö
{2#2N"-TAØ"-N+rl°×2B |aAÖi££"
-TA¼ØBý-+[.dAt2-TA»Ø'/±ĀNÿ+« +ra`ÖC » -N¯ÐCd2mCd=´ËÔ+ra` "
q+° a¯³u+ra+raù[l°ûB- ´+«2.»Ā ´+«+°O+ra` "
¯ÐCd2mCd»=´ËÔ-+[.dAt2-£N+°asÖz+°/±ĀNÿÖz+°-TA¼Ø¯ÐCd2mCd+ra`ÖC»
-TA¼Ø {m´X.¹?u£Bý+« +°asCdÐ2 {2BH¯´Õs ¯ d2¢-TA¼Ø {2N4+° -´{Bº
l°ûB£Bý+« +°asCdÐ2 {2Bý Ia£H-2!q¯´Õs ¯ d2¢l°ûB£Bº8¹´ü.»¯s»
{2BH:NĀÐÿª TaA¼¤2+°+°'´+°2l°×A¼aA¼
±pKĀ ´+«+° O´+r [´LMHAt2-2!q-£N+°asl°×4ü/±ĀNÿ+« Ö+rü-TA¼ØC¹
±Ā# a¹ +ra`2 4B {2A¼ # -2!q -TA¼Øl°× Ö+rü -TA¼Ø +°2!q Dÿ24r ;+°
+ra`2 {2N:u.Ö´#2 ü¸3+ra`»-TA¼Øl°×/±ĀNÿ-[.Ö´Õ#¸-az2N 2;+°
/±ĀNÿ4L2]3¢]¯s {2!q:´{Bº3/±ĀNÿ+°2!q z2A¼-TA¼Ø+°2!ql°ûB z2A¼ a¹
/±ĀNÿ {#¸ C»üC¹2N ;+° /±ĀNÿ+« Ö+rü a+° /±ĀNÿ /2A¼#2 -¯24Cd2+°+° '
´+° l°×A¼aA¼
+r4r-£N+°asÖz+°/±ĀNÿ+«-TA¼Ø+ra` »´+°»l°×A¼aqA¼
+°+°-£N+°asÖz+°/±ĀNÿ+«-TA¼Ø+rl°×2B |aA¹+ra`2:-az {2Bº .dy'
´+r[ ´LMHAt2 3 +ra`2 8AÖi£ +rKd2Bý -TA¼ØÖz+° +raØ a´ÖA" ´vLs4r
¯ÐCd2mCdÖA"
¯ÐCd2mCd26-+»3¢]At2-£N+°als ×° 4ü/±ĀNÿ+« +ra`2-TA¼Ø+°2!qDÿÖN
-TA¼ØC¹¯2_2Aÿ¼2q[N:Q ´+°2
-u2?«+ra`2ĀNd"-£Nd"
ĀA» ¬ -[ -+» 3¢]At2 -2!q -£N +°asÖz+° /±ĀNÿ+« 4ü +ra`2 ĀN
+°asÖz+°/±ĀNÿĀN6C»+°as4BĀN+r ü¯Õ2A»+°as-£N-+['£A¼ 2C£ÖzA¼ü
¾´?u§2:´{BºA[|+Ta¹Aÿ¼2 ps2N+°+°'´+°2l°×A¼aA¼
:+° -£N +°asÖz+° /±ĀNÿ+« +ra`2 -TA¼Ø¢ ¯2_2Aÿ¼2 q[ ¯ÐCd2mCd +ra` [ -N
-£N+ra` [.Ö ´w+´+r [I¯+2A2
3+ra`2-£N 4+°¯ÐCd2mCd24+° :Cda ¯³u+rL+raùü -+°a qA¼4+°
¯´Õs ¯ d2¢4B3+ra`2-+°B» {2#2N+°+° 3¯ d2¢l°ûB£Bý +°asCdÐ2
-u|4 {2#2N -2!q £Bº ¯´Õs ¯ d2¢ l°ûB ´ü .»¯s {2BH :N -ÿª
TaA¼2¤ +°+°'´+2° l°×A¼aA ¼
+r4rÖzCds2JA¼/±ĀNÿ+«4ü:Cda+ra`2¯ÐCd2mCd [6.Ö´#»l°×A¼aA¼
+°+° 3+ra`2 -TA¼Ø +°2!q DÿÖ-TAØ +raØ» ¾³u. -» ´+r[ 3¢]At2
I-SERVE 128
-2!q-£N+°asÖz+°/±ĀNÿ+«+ra`2-TA¼Ø+°2!qDÿÖ-TA¼Øl°×+raØa´Ö +ra`2
=u2?«+ra`ÖC»»T-NĀNd"-£Nd"-[3¢]2.£HĀN-+2!q:2A+°?« ¬
´+°2- {Cd2N-£N-+2!q:2A+°?«w+´+°2- {Cd2N3wa2Bºl°×A¼a [C»H±paz2N
4A+°+°'¾³u.´+°2l°ûBl°×A¼aA¼
+r4r/±ĀNÿ+« 4ü+ra`2:Cda»-TA¼Ø+°2!qDÿ»-»:´+2° ÖzCd2s l°×A¼aA ¼
/±ĀNÿ+« 4ü+ra`2-TA¼Ø-£Bý+r£H:Cda £:+r£H'wa2Bº´+r ü
l°×A¼aqA¼+°+°-£N+°asÖz+°/±ĀNÿ+« +ra`»qA¼ #+°+°£Bý +°asCdÐ2%±ĀNÿ+2°
¯Õ+r ?u[|+JüqA¼
-NĀÐÿuT+°2D+r ?u[+«JüqA[¼ :2A+°[a´Õ2.£2-NĀÐÿuT+° +r+°±pC»
%±ĀNÿ+° +r+°±pC»3+°as-£N=u- {C£Bº"+°+°+°as-£N-»=´+°2l°×A¼aqA¼
+°+°+°asĀN-+» ¬B´+r[.dAt2
+°asĀN-azC»£Bý+« ÖzA¼ü {2N£Bº;+°´{BºqBºCda£Cd´{?u§Bº3´{#§?u[+«
+ra`»T?«"£Bý+°|aj-[.Ö±ĀH a¹4XqA¼-u.ÖDC»3+°ajl°×Ö+rü;+°+°as {2Bý
{2BH-2!q'+°asl°×Ö+rü a¹+°as {£Bº #:AÖul°×A¼aCd2N"+°+°+°asĀN
-+» ¬B´+°2l°×A¼aA¼
+°as-£N-£l°×A¼aA¼ĀN-£l°×A¼aA¼
']l°×Cd´Õ2.d+¹£ü2!q+°aj+°2!q Dÿ24r+°as {£Bº» Öz2Bý £A¼ N¬dØH
+°as+°ajüC£AC£jØ[-2Z+°L2.£H'wa2?«+«+°H´Õ+ra`2-TA»Ø-[m4³Õu2.£H
a£ -TAØ+raØ2 ¯Ă ¯ĂÖz+°+raØ2+°aj-TA¼Ø+ j 2?«N ¯Ă
´{ {Ð+°|ajÖ£¯ ü¢+° ´Lÿu¢+ j¢2]´{ {Ð ]y2N´{ {Ð¢2]£¯
]y2N-[¢l°×ü2?ua-N;+°TAÿ¼24r¯CdØ»+rK´vLs4r¯CØd 2+rA¼´{ {Ð£¯£l°ûB
+ j¢2] .£yaz;|+ĀL .£yaz:A»-¯¬i¯CdØ2
-u|4-TA¼Ø¢2] ¯Ă ]y2N ¯Ă+°as' ¯Ă¢2]+°ajü .£yaz+°+°
-TA¼Ø ¯Ă+°aj :Q a¯ -»N¢+°Ā Ø´{ #'´+°2¢:T ?«±§ ÂBý ?«§ zA¼t
l°×2Bº-#§4r {£az:´{Bº4B;+°A¼Õ§¢ !q§l°×2Bºl°×2B» ?«§-»TAÿ¼24r ¯Ă
+°aj+°|aj ¯Ă+°|as+°aj+rK».Ö ´m´m+«d:2Cd+2° !q¯+°jÖN
?«§ zA¼tl°×l°×2Bºl×° Aÿ¼Ø+2Cd+rü Ø Aÿ2 {2#2N´{ {Ðl°×£¯l°× Aÿ¼Ø-u2?«
Ø Aÿ2 {2BºA¼ £¯l°× ´{ {Ð+°2!q DÿÖ a´2 4B {2BºA¼ +°+°» + j 2]
´{ {Ð£¯ü;|+ĀL>[j¯s£d[´{ {Ð£¯ü-Dÿ¯Ða±Āü[-2Z+°L2.d+°CdÁ¼
¯Ă+°aj-»T4B:u2?«» wa2Bº+°H¯Õ -TA¼Ø¢2]8+° +rü2¢>[j¯s£az
-DÿC£ACdjØa´2C¹ {2#£az
+°+°a£ U ÿu£[+« U {Bº8aBº?u[+«-¯¬i+ra`2-TA»Ø:+° +°as+°aj-»T
TBý4rq {4+° {Ð.»¯Õ£A¼l°×3Aÿa2qA¼
I-SERVE 129
+°ajW2]£.£ü ¯ĂW2]£.£ü
a£ zBº 4aA»£ Ja Cda 2C¹ +°as +°aj ;+°!q -[ ĀNÿ2.£a +r[ »A¼µmĀsü¢ +°aj
¯ÕA¤2Cd2 {2N¾Á¼tü2A¼aQ[-2Z+°L2.£a
ĀAÿ¼+rVĀAÿ¼abā X±Ā´+rV±Ā±pÿª X
´{`¹ØÖi ´{`qØ+°aj ù±Ā´¦±Ā ´ µÓ¡X¦
2] .»¯Õ£Bº 2]4r» ´{BºC£Bº ±Ā´2 .»¯Õ£Bº ±Ā´Õ4r» ´{BºC£Bº Ì-[ :u2?« »A¼
£+rØü£azQ[[_?«§+°as6U {BýzÖ +°/CdXs+«+°|aj+ra` [¯§24rCÖüps2NJa
.Ö´Õ8+°+r¢CdXs£A¼2 ü¸¾í»A¼¯ÕA¤2Cd2AÖ_bX2?¢2N4A
WB º a£ 2]m´µÓ»µ {6C»»8A¼Õ§C¹8+°+r¢CdXs£A[.Ö±Ā¹8A¼Õ§C¹
{Ð.Ö´Õ»A¼£+rØü_düA»a£Ö3A¼Õ§ÿqAü {Ð¯L4rÙ4 [2.£H
»8+°+r¢CdXs £A[=2A¼l°×.Ö±Ā2!q+°aj -»N ¹Aÿ¼aj»4rK3CdjAÿ¼aj2+r»
+rA¼-[[a´Õ2.dBº2+¹¯2.Ö±Ā'A¼Õ§¢¢Nÿ2.»£+rØül°ûB+[ {£az
/A,,dN¤ ĀAÿØdXCdAÐ.£ A¼X,,
CdCd ajù+°a¹Xµ¡Ó X¦
A»[ ¯ĂC¹3¢]ĀsB¹A» #C¹´ül°×C£BºA»+°|aj2mNdüC¹.»ĀsBº:C£ØA¼ü
' 2mCd2 ü¸ ¯Ă +°ajül°× +ra` [ C»üC¹2N {Ð .Ö´Õ »A¼ £+rØü£»
ĀAÿ¼+rV ĀAÿ¼abā X 2?«T -T .»¯Õ +°ajl°× ´Ëü2 /2Bý IaCd2N Ì-[ .Ö ´ m´+°a`¢
.£yaz »a »a m´+°aùü¢ {£az 4+° ' aw 2?«+ zBý ¾´#§lû° BºA¼ +°+° 2
m4³Õu2.d ü¯ÕC£XÐ+°¯CdØ»T#2!q+°-TA¼Ø¢2] ¯Ă´{?«§2N<' ¯Ăm+«dµÓ+«s+«
3mµÓd 24' ¯Ă]ACdjl°×/±ĀNÿ´Ë-2A¼.»Cd»' ¯Ă+°as' ¯Ăÿ¢+°s
mIùØCdj»l°×aCd ¹£.d2m±Ā`2 ¯Ă£l°×m±Ā` z-» Bý?«Km´ u´X
Cd+¹¯Ö ¯O2.d+Ö:C£ØNmµÓ¡Cdü'Td [¯§á¯s£az
a£ {Ð
2]´[ .»¯Õ£Bº 2] >j =CdsC£Bºff ĀAÿ¼+rV ĀAÿ¼abā X -»

»A¼£+°Ø2.Ö´ÕA[_?«§ z2A¼+°ajCda£CdU {Bº-[¯ÕA¤2I+°L2.£ü[.d¯s£ {
U {Bº2!q= a" ¯Ă¢m´XD2D2].ÖiCdØ»U {Bº' ¯Ă[CdØ "-[CdØ "
;+°TAÿ2¼ 4r.d ¯s[CdØ2 a¹TAÿ2¼ 4r.d ¯s -[CdØ2-¯i¬ £[CdØ 2!q8T?«"-[CdØ 2!q
8T?«"
=2BºÅ» Ó4¹Bºl°×KBº´BºÃNa£mX+«KBºqA¼ a£Bº´4ü P¸KBº´BNÃº
:N 4¹Bº
KB»ff-£ {[?«KBº [»±paz2N L3KB'KB;+°!q-#¸ ?u¸BºC£»T?«"
-T;+°!q -2!q3KBº[CdØ2-T»a »a -2!q3KBº-[CdØ2
-A¼t2¢K z<2.d¯l°×£ {=A¼a42B z<m´XD2_2+°[´Õ2]2N-A¼t2´+°l°×
Cd´Õ2.£ {m´XD2_2±paz2N-A¼t2 z2A¼l°×CÖ.£y { P®m´XD2_2 ]y2N:2A+°?«
m´XD2_2:´?«m´XD2_2;+°!q£"+rA";+°!q-2!qm´XD2_2[CdØ2- {Cd2N+rA¼2!q
-[CdØ2- {Cd2N+rK+rA¼2!qC»B8T?¢.d´Õ2.£H
I-SERVE 130
¯Ăl°ûB:# 2?«A»:´{Bº ¯Ă {2N´[.»¯s {2N¯´Õs¯ d2¢
-N üaz2]±paz2N [mA¼ q.£+° P® ´[.»ps2N 3 ¯Ă ' ¯Ă ;+°!q£ »a£"
ÖzA¼?« ¯Ă-´{B»W2]±paz2N+°+°[mA¼q]Cda£Cd+Cds ¯Ă´{?«§2A¼£HqA
±ĀCd ¯Ă¢ +Cds ¯Ă¢ l°ûB /´³ÕuCdÖ m´XD2D2]N m´XD2D¯sN ;|+
]ACdj+°+°'wa2Bº ¯Ăü;+°!q -£H
'wa2Bý2?«¢8N[>2":NC»uü2!qW2.d#2-2!q8T?¢C»uH
W2.dBº 2!q8Jql°×2BµÓØÖ ±p Bº [´{#§Bº 2!qµÓØ2¢2]+CdNs ´{#§Bº [
-$Ïü -+2# {2?ua -u >L|4 - +rµÓ2 q» qA¼ +°+° T$Ïü -u -+¹a
W2.dBº 2!q +°_Bºl°×2B±p #2-l°×2?ua´{#§# 2!q -N Ø+°s2- #2-l°×2?ua
»4B3Áü-u|4m´Ö \¯s £
KBº 4r[ m´XD2_2 4rK ¯Ă 4rK 8AÖi£ ¯|a W2]2N -2!q +°[´Õ2.dl°×2B
±pC¹2N- Ø+°s {C¹2N P®´{BºC¹2N-2!q-Dÿ Ø+°s C¹2N
¯Ă Ø+°sÖC»m´´2.d2+°[´Õps2N ¯Ăüaz ¯sm´´2.d2+°[´Õ2.dl°×2B±pC¹2N
¯ĂÖzüw+CdsB[+«+ra`28T#2!qCdÖz+°-¯ü¯Ða±Ā[ a]±p #»Q»
3CdjT¯ja`-2?ua-TA¼Ø-2?ua
+°+°a£ {Ð+°aj +°aüs TCds .Ö#§ 2?«T-+¹ Bº2 »¯Õ3wa2Bº´{ vÐ
£¯£ 2?« [CÖü¯+2!q ¯ĂÖz+°¯Ða´2Kl°×¯üÿª24r- 4Cd {Cd2N
a£ zBº4aA»£Ja.Ö´Õ2Nu4N'm´´2.d a´Ö¯2Āa mÿu2XW2.£ü2!q
+°ajW2]£.£üqA ¯ĂW2]£.£ü-[£l°×CÖüps2N6C»'wa2Bý2?«¢8N
W2.£ü2!q 8T.Öd ØH"
WB º a£ ¯aØ+«aùü¢4üÖüCdaW2.dB[+« ;+° /±Ād z»Bý W2.d?u[+«
a+°/±Ād »a»a4r {2Bº {'wa2Bý2?«¢;+°?«W ¯swa2Bº NW2]IaCd2N
-u|4-TA¼Ø¢ ¯Ă+°aj-»T+°H ¯ {£az£?«¢8N±paz£wa2Bº NA2Cd#A»
±pCd2N
' ´[+« wa2Bº /±Ādü£az ;+°?« ³ua¨Ö42 :+°Bº ³ua¨Ö4 2!q m±Ā`
[a¹Aÿ¼a´Ö -©Ā§24 Ö42wa2Bº Na£>Ö42:NĀ+rCds4r ¹[a¹Aÿ¼ a´ÖN'
/±Ādü ü¸+°aj4rK ¯Ă4rK8;+°?W2]£¯|awa2Bº NW2.dBº » +r+°'wa2?«+
üÖ-TA¼Øl°ûBCü\±pCd2N
¯ĂÖz+° á¸
a£ 62A¼¹±Ā0uØ2Cda £Cd ¯ĂÖz+°¯Ða±Ā[4Ly.dLy¯s £23¯2A¼ab 2ā ¢

¹[a¹Aÿ[+« /±Ādü 4L2] m´¯+«s ]y2N £?« 4L2] Cda£Cd T LĀs ¯Ă
4L2]CÖü¯+¹ ü¯Õ2N:2+r+2Cd {NT
3CdjA¼acm´m+«d¢ ¯Ă+ü+°Ö2N-2Cd´#§[N4B ¯Ă+°+°» Q[CdC£sÐ[
TTAÿ¼A¼+¹ùüC¹´LMH2]¾Á¼üt Q[+« á¸ ¾´?u§a ¯ĂÖz+°CdC£sÐ[CÖü¯+¹ B[+«
I-SERVE 131
' á¸ /´+L° Āsaz+°+°£?«[T
¯Ă_N¤-³u2+ra2]Cds2+°aj+°ü¯2¯jX¯jX
£¯TA¼ØT¯jX ü z:2mNd zm´+° X d
m+«d
' á¸T LĀsT
¯ĂµÓ¡A¼¤.ÖiCdØ2-TA¼Ø.»Cd +°üÕCdÖNu4r {2Bý-»+°T+°uü±Â2N£?«.»Cd
-»+°a±Āü±Â2N#¸4B+°[´Õ¯s {2!q-´{BºN ¯Ă-_BºCd2N
_N¤ T+°uü +°H\ Cda£Cd ÿu £¯2Aÿ2 .»¯Õ :N ÿª T :N Ka :C£ØN4r
[akdü.» ¯s-´{Bº3.ÖiCd£Ø[+«_N¤-» á ¯s2N
-³u2+ra z3ÿªT3KaÖzA¼¬iTTBý4r´Bý {2Bº+° £?« ü¸8aBýA»³ÍA¼üJA¼
3C£jDÿ 2+°H\
»'A»³u 24r/£':2mNd24r/£ff-['a+2° 4r;+°

mĆ»Ø+° ¯Cds4Ls2.» ¯ÕgX ¯s-´{BºA[+« -³u2+ra z-» á ¯s2Nÿª _2Aÿü
+°H\2.»N:A»
]Cds z´va£Ðá T.£a` »¯Õ ¯C£Ø¯C£Øü[C£Ø[C£Øü+°ü4r´{ü42.»¯+2#
+[2?«[ Nq¯Õ+[?«[¯jL2.d+2# {2!q3A¼µÓ¢3¯2TCds» ]Cds2-2?ua
+°aj3¯2TCdsq[ ¯s {ü.d´Õ¯s£?«[±Â2A¼.» ¯2A¼+¹¯2 :2mNdüµÓVa£K
:#-#+°A¼H¯s-+°Bý+ :+°Bý+«X´{Cd {2!q-´{BºA[ á+°aj
+°ü[ u[+« 3]CdAag2-<2BºÖN´L´vakÖN+r[-NCd´L´vakC£Ð[Cd»
A¼ü+[Cd++°A»³u2C¹´LTCdCdC£Ð[Cd»+°H2.d+2# {2!q-´{BºA[ á+°ü
¯2¯jX ¯jX Ì ' m´´2.d2¢ ÿ¢4ØÁa£gü {2?uaz £?«¢¸ +[?«[ :´?«|+
-ÿªT2] {2#2N£?«» P¸ -ÿªT2.£üK4rKqA+Cds +CdsT-ÿªT2.£ü[4rK
Cd´´B» A¼µÓ¢3¯2TCds¯2¯jX-2?ua
£¯ ÿ¢4rü -ÿªT2.»¯Õ£+° £?«zÖ +° ¯2Āa2 -2#l°×2#2N 6£ l°ûB 3
¯2TCds ¯+°ja´2C¹ {2#Cd+°2#mĆ»Ø+° m+«dü8Jql°×2B {2!q-´{BºA[
£¯-2?ua
TA¼Ø3¢.dü-»+° a+rü4rĀ4Cd {2?uaz£?«¢;+¹ĀL'+°[´Õ2.» ÿqAüK
-¯C£ØüK -TA¼Ø q¸ +°H4rdK uÏ2 +°ü4Cd {2#2N -u2?« A¼µÓ¢ 3 .ÖiCdØ2 á
TA¼Ø
T¯jXCdC£» a]±p»##¸.» ¯A¼µÓ¢A[ áT¯jX-2!q3 a`µÓ+«smÁÿ24r
{A¼µÓ¢A[ áT¯jX
ü zq[±p[+°üü.d´Õ2.»A¼µÓ¢A[ á ü2-2!qT|+´ µÓ+«smÁÿ24r {2B»
A¼µÓ¢ ü2
:2mNd z-A».ÖiCdØ2mµÓ `¯acA¼ac£A¼ü.»Cd U {Bº4r {á»µÓÐaBýk32A¼
á¯s {2!q3A¼µÓ¢A[ á:2mNd2
m´+°X ¢+°2¢ +°[´Õ2.» Áa£gü[?«+ /±ĀA +ra` z [TCds +ra` z l°ûB 3
I-SERVE 132
.ÖiCdØ»-2A¼ ü¸ A¼µÓØÁa£gü[Lj2.» A¼µÓ¢3.ÖiCd£Ø[m´+°X-2?ua
d-+°Bº {N.ÖiCdØ2-azC» l°×A¼µÓØÁa£gü+°[´Õ¯s£az.ÖCi d Ø2+°[´Õ2.dB2º
qA¼:u {Nq#§q[N {#§.» ¯A¼µÓ¢3.ÖiCd£Ø» d-2?ua
m+«d.dBº#2T#2C£+°#2a].dBº#2£¯.dBº#2-»+°ajüAÐa£¢+°2¢
+raØ+ra`¯2_2Aÿ[Öü+qA¼µÓ¢3.ÖiCd£Ø[m+«d -2?ua-2!q;+°Bº ?«§ zA¼t
.d¯Õl°×2Bº4B.d¯Õ'wa2?«¢4üAÿ¼a£jü.d¯Õ'A¼ac 2.»Cd l°×2Bºl×° !q§
+ra`2 -[ +raØ+ra` ÿu£[ Öü+üCd£Bº ' A¼µÓ¢ { .ÖCi d £Ø[+« m+«d -[ á
-2A¼ ü¸ ¢+°2¢JBºA¼acm+«d.»¯s£Bº-» Ø ³Ía28aBºC¹2N
a£ ´2BýCdü3dü+°ùü´{a¯L2.d+[ ¯Ăl°×:2+r-»+° á¸ ¾´?u§a
m±ĀAÿCdA¼Õ§C¹'Ń ³uKl°×.Ö±Ā
¯Ă>B>Bº2
a£ zBº4aA»£Ja' á¸T L2]Á¼¤X¢.ÖiCd£Ø[|+ ¯Ă[ á ]y2N
+r[¢+°2¢ ¯Ă>Bº2-» m´¯NÕ ¤ {2NµmĀsü¢l°ûB-»+° .¹#¸ -A» {2N:2Cdl°û
¯Ă>Bº .ÖiCdØ "C»Hy.Ö´2Bý"
WB º -Nwa2Bº+rA¼wa2Bý2?«+°2!q Tü+°`ÖN
][¯Ă2A¹³Õu H¦+°ü2+°T+°u2Cda
:CdØ.dØC»a£ >Bº2.d]jd,, /m´¯µ¢¸
.ÖiCd£Ø[+« /±ĀNÿ ¯2á2 ü¸ .dü2 8aBýC» -´{Bº 3 .ÖiCd Ø2 _d#l°× /±ĀNÿ.»Cd
H2- {Cd2N3/±ĀNÿ¢´ü {.ÖiCdØ2 mCd2 HØ2ql×° 2BµÓ¡A¼¤24r {2#2N
:u¢´üµÓ¡A¼¤24r_d?«+« H24r {2B».ÖiCdØ» ¯Ă-_BºCd2N¢´ü:N
µÓ¡A¼¤.ÖiCdØ¯Ða´24+°Q[>Bº2-?u[+«JüqA¼_d#:N/±ĀNÿ.»Cd +°ÅÓ2+«CdÖ2N
+°+°Q[.»Cd ?u[+«JüqA¼
a£ -2A¼+°»' ¯Ă¯A¼¯C Tü+°` []A¼]CTDÿ [>B>Bº [:u2?«
±ĀLÿuÕ+° £ Aÿ»düC¹´Õü¯s {2?ua
' ¯Ă 4L2] -»+° 2N -»+° a+rü4r 3¢.dü .»µa £ÅÓ¡® ' ¯Ă
:2+rTÿu4rü.»¯Õ ¯Ă_N¤]Cds z-³u2+ra z:u2?« á¸.£u¾´?u§a
Ö
i d azl°×üĀ2<Øü ¬Ti Kdzü3aÎCd üA¼ü¤ Öµi } lÕ ×° ü±Ā2.da£mCdü:C£ØN4r
-»+° a£Ùü£a ¯Ă4L2]-»+°TAÿü4r[akdü.»µaa£ µmĀsü¢ ¯Ă
>Bº [ {2A¼£ { 4+° ' µmĀsü m´¯+«s CÖ¯s£ -K µmĀsq £?«¢ 8N m±Ā `«+°
µm¯sÖT.£L2.d+¹£H
4 [+°Ā Ø24rµm¯s£+rØü ¢H+«±p[£Ej+« ³uL¶:+°BºTTAÿ¼£Aü á¸¾´?«§
.d´Õ2.dBº24 £aÎ2' á¸_?«§ 'm42AÉ¼2Öz+°+rü[akd2.»d ü[+2A¼a3¢.d
.»¯s£a:N-2Cd ¯üÿª2+rA¼'Td[4L2]ÖzA¼?« m´+a° ` 2¢» .day >L\2N
4 [2.d2Bý
I-SERVE 133
a£ ¯Ăl°×= a=[ á¸ ¾´?«§£-T#l°×Bº» ¯»©Āü_?«§ ¾´?«§ ´|a¸'
á¸¢+[ á¸4L2]»Kl°×:N a|+.Ö±Ā
' ¯ÕA¤2C£ü£a »a »a ¯ÕA¤2C£ü .»µ +[ +Cds +Cds ´Lÿuü Cdda
.»¯Õ£Ja2C£»a»aAaü¢;|+4a£[+«.»a+»u#Āaüu2?« 2?«£|aJa.»a| N
±Āa Lg+° ´{a2
Cda2].»Lu#ĀL37L+¹#4 j2.£´+°u4r {2A¼2#£Bº´Wy 22]
4a£[+« .»L u#ĀL -N \LA¼aÙ2 -2#£Bº A¼+«`22] .»L £Bº -N -a`Ø
m±Ā2Cd 2#£Bº/Cdsa22].»L£Bº-NQIa 2#£Bº-2A¼a 34a£[4L2.»
.Ö´{Cd£a[>».Ö_Cd£a+rK= Bº´vLs4r.Ö´#2qA¼
a£ XCd´Õ£Bº¢+r[.d¯Õ£.dBº!q§¬+° ayā±paz£Bý+« +°Å¡Ó ¸ CÖa .dl°×£
¢+°2+°[´Õ2.d#2qA¼+°+° ¯Ă {£Bý|+m´´2.d2+°[´Õps2N ¯Ăq+°±pC»m´´2.d»
qA¼+°+° ¯Ăm´´2.d2m´´2.d2¢>Bº {2N.»Cd {2N+°+°A[+«+ra`Ö
¯Ă¢4B>BºCÐd 2.»Cd CdÐ2wa2Bº {2BýIa£H-2A¼+| ¯Ă>Bº +rA¼.ÖiCdØ
+rA¼-[» z-2#£2
a¹ +ra`2 l°ûB {2N a£ ¯Ă +| ü2 >BºÖ C » 8 TdK m4³Õu2.d uüA¼
|+ ü2.»Cd ÖC»¯´Õs¯ÕgX¢¯s_t24r {2Bº uüA¼+°+° ¯Ă>B>Bº z-[.Ö±ĀH
a¹+ra`24B {2N' ¯Ă q̧¯<A¼¦<a´Ö¯2Āa28aBºC¹2N ¯Ă
|+ ü2 ´LµÓ¡A¼¤ .ÖiCdØÖC» -NA¼¦<a´Ö ¯2Āa£[+« ³uCd {- ?u[+« JüqA¼ -N
a£azu4rµÓ¡A¼¤ >BºÖC» l°ûB-ÿªX dÖ¯2Āa£[+« ³uCd {+r B[+« JüqA¼
+°+° ¯Ă]A¼]CTü+°` 2+r ü¯Õ2A»
a£ zBº4aA»£;+° ¯2A»³u2 ¯Ă>B>Bº2+r+°±pC»A[¢2]>B>BºÖ m´´2.d2
=u ]y2A¼[ Ja m´W¯s £a -u|4 » a+°° m´µÓ »Ās >BºCÐd ¯acq[ ´LµÓ¡A¼¤
.ÖiCdØ2¢2]>BºCdÐ.»CdCdÐTmWCdÖ ¯Ă»Áag2=u´{?«2N"
WB º a£ .»Cd ¯Ða´ÖĀ¬´{a4¢2]>Bº ¯Ða´Ö_$´{BºC¹2N:AÖu
l°×A¼aC¹2N"mĆdØ+°24r+°[´Õ¯s2!ql°×A¼a#»T?«"l°×A¼a+°±p #»T?«"Q[_?«§ 28T
CÖü¯+¹£ü2!q>Bº22].»Cd 2´{#§ uüA¼4rK.»Cd 22].»Cd 2´{#§ .dy>Bº2´{#§ .dy
.»Cd £.»Cd £ü´{#§ .dy
a£ zBº:NJCda£A¼ "Q[+«8AÖi£m´ `2 {2A"
WB º Ā+rCds4r/´[C»s' #.Ö´{C¹2A¼d Ø
dAÉ¹ak £Dÿ¦¯>C» 4³uCk » .d
dAÉŃÉ£ØÖAÿ¼d¯Ă2ÿª [s,
dAÉ¯Cd¦´{a©ĀC|+µÓ¢ [
CdAÉ +°a£CdĂ2ÿª I³uTµÓÐ,, µÓ¡X¦
=uw4iC» Ā¬´{ a4 Aa£ü Cd» ¯Õ§.»¯Õ Cd» T2|4ps2A¹ =uw4Ci » ÿªT¢ Öz+°ü
Özü¯s£Ö=uw4iC»UT2] { [Õ¢2]4BÃüJĀü ¯s£Ö-u|4-+°aBÖi
á Cdj2] >B>BºÖ ' m´´2.d2 /A¼bāTps2N ' mµÓ¡X C£Cda£Ø[ CÖü¯+2!q K
I-SERVE 134
¯2A»³Í[+«4r[:Cda£A[+«4r[C£» {2BºA¼
a£ zBº4aA»£µÓ¡A¼¤ .ÖiCdØ22] ¯Ă´{?«§2A¼[Ja ?« ?«+ .Ö´{Cd£a-2!q
µÓ¡A¼¤.ÖiCdØ2 ¯Ă¯Õ§.»¯Õ2N- # ¯Ăq[£Bº¯Õ§.»d 4ü4C£B"+°+°'
¯Ă´{#§+° z2A»3µÓ¡A¼¤.ÖiCd£Ø[+« a¹ ¯Ă {2Bý {2BH ¯Ăl°× z2A» ¯Ă
{2N-#2-¯24C2d 4r {2#2N ¯Ăql°×2B»µÓ¡A¼¤.CiÖ dØ24ra¯Õ§ .»µa#2-2Cd+° £
-¯24C2d 4r {2#2N']l°×¢2]_d#´B# º 2=u"
WB º a£ :?u¸2?«A» a¹]l°×4B {NK+°NC¹]#§qA¼».Ö´{C£T
¯Ăm_³uj2]´{#§qA¼+¹-´{BºNµÓØ22.»´{?«§ {2BH:N-¯2ÿª 2±pK
¯Ăm_³uj2.» ´{?«§2A» -+¹-´{Bºm_³ujl°×¯m+«dCdÐ2´BºCd2N:Q-ĀAÿ¼Ø»'
]l°×Cd´Õ 2.d+¹ Bº2=u"
a£ /´[Cdsü¢ .Ö´Õ A[[ .Ö´Õ#¸ I¯l°×2!q +«u2?« ]l°×ü 8J {2Bº {
µÓ¡A¼¤.ÖiCdØ a´Öám_³ujl°× d ¯2á28aBý2N d ¯A¼¯C DÿÖN A[C¹
¯2á2±Â2Nm_³uj ü¸ ¯Ă>[jps2N:Q¯ÕA¤2Cd2
d¯A¼¯C Dÿ24+°-N=u ]y2N"=+°Bý 2Bý ]y2N"-»m´µÓü {2Bº {
dC¹+°H¯Õm_³uj ü¸ ¯Ă¯Õ§2´_BºCd2Nl°+°m_³ujl°×¯?«4r¯m+«d CdÐ2´#A§ ¼
T]mCdµÓ+4«s ü dÖz+°¯2á 2m_³ujl°× {N4+°:+°3m_³ujl°× ¯Ă¯Õ§.»d ?u[+«
»|a ¯ĂÖz+°¯³Íd2-+°aqA¼+°+°a£ /´[A¹bAÿ¼¯ÀÐ+°L ¯s-[]l°×ü´L©Āa2
-az±pC£az
a£ ¯ĂÖz+°/CdXs4L2] {Ð¢Cd4r3¢]¯s£ {»ÿ¢N¯s£+rK;+°
# mCd2 2 a]±pa£A¼ ¯Ă´2.dÿªC£üm´´2.d2ÖzA¼¬i£?« ¯Õ§ m+° [
4L2] 2T¯sL2]=2A¼l°×.Ö´{l°×2#£ 2!q
'¯Õ§-»N-¯üq»qA¼:N-2C£
d¯2á2 ü¸+°H\mÿu2X mCd»[ 24r8Q´{#§qA¼8Q±pqA¼3µÓ¡A¼¤.ÖiCdØ»
-2Cd?u [2Bý {2Nff -[ [a´Õ2.d?u[+« mCd» +°+° ' # a] ±pl°×2B Cd+«
3¢.dü.ÖazØ
]C¹s±Ā0uØ2
a£ K+¹/±Ād2.Ö´{ C£
' ¯Ă= L2]´{?«2§ N"Q[¯Ða´» T?«"ff:u2?«

4Bº ¢¸ {Ð=l°× 4r´Bº¢l°×K ¯Ăá CdjJA¼ü42.ÖazØ
¯2ÖOCd2´|a]Cds2µÓ¡A¼¤2[a£Ð¯2ÿª»C,
CdCd¯s+°ü£µÓØ23C£j2dXa£´Ë ,, /m´¯µ¢¸
¯Ăá CdjJA¼ü42.» ¯s3 ¯Ă´LµÓ¡A¼¤2- {Cd2N-2!qA[¢[£¯ü
Cü\±pC£az£¯ü±pC»-N:+° 'm´´2 .d +°üü.»d A¼'+°üüq+°±pC» -N
¯Ð¯Ða´ÖµÓ¡A¼¤ .ÖiCdØ»-az±pCd2N
a£ '.da£.dam´´2.d»+rA¼_2Aÿ¼Ö+rü4B ¯ĂJA»3Aÿa´Bý {£az
Q[[a´Õ2.»2A¼l°×Kl°×
]C¹s±Ā0uØ2f-»+°AÉ¼.Ö´{C£T
I-SERVE 135
;+° .¹#;+° ¾Á¼t -BºT {2N-NÖÅÓ®l°×ÖÅÓ®ÖiµüØ2¢ {2N-az£.d¯s2!q
-` 2Cd]N4r+°[´Õ¯ 2s NA2?¢¸ml°ûa 2Cd {qJq {-az£-Nÿ ª d 2+°a2 4r» {2#2N
3 -BºT¢ ;+° T2Cd [Õ {£Bº £Bý+« ÖazØ .»Cdü ÖazØ +°Å¡Ó ® ÿ ª d 2+°a Ö
3+ra2£BºÖazØ.»Cd ¢¸ÖazØA¼BºÃ+°maü´#§+[CdJ´{JA¼Cd»uA¼+2#£Bº
3uAÿl¼ ×° Cd#§+¹q+° Cd» á 4üI¯s £Bºá 4w Xsáw4Xs3-ü¯#l°×CÖHTCd´Õ ´Bý±pCd£Bº
;++°ĀLS+°?«uT¢´Bý±pCd£Bº3±Ā#+« ayā±pCd£Bº+2Cd ¯´?«+«CÖ´LH¸q]
A»l×° 2#;BºÃJA¼+« ]y P¸CdJ´{JA¼Cd»uA¼+2#á4üI¯s£Bº
' #;+° .dü¸?« -a?« C¹#¢+« ÖÅu®BºÖR®£Bº-+°Bº {2Bº+° P®Öl°×XL\
]yA¹ » á4üIµBº P®X¢´BÃBº P®q.£Bº P® a¹´+° l°×á4ü
IµBº
' # 2]KBº 4ü.Ö#¸ ¢¸+« ±pdBº-+°B¹uT¢´BÃBº P®q] P®Cd
+#§+2#-a?«C¹#¢+«±ĀBºuT¢+«.Ö#K¸ Bº¢+«3´{ql°×2Bá4üI¯s» {£Bº
;+° a¹$3á4ü£+°2#´BÃazJBý+« X {2A±paz2A"£l°×-ag2+rqA¼
+2Cd ¯´{3¢]2]] L+«»»£BýAL+«-BºÃ2ÖR®£Býk´?«§_ü 2C£[ü¬?«§
= BýTa£
{Ð"=2A¼l°×a£K+á4ü"ff-[-Bý4rÖ2#»£Bº ü u8Bº¯sX#§Ā4rBº
XBºCdXBºCd£Býu-£Bº
»= Bk+rA¼»8J.Öd ØBº2qA¼ {Ð.ÖB4º ?u§ {

{Ð £l°× µÓmCd {T {Ð .dBº24r» » ¯0u[+« A¼¦0u[+ 4B ´[+« a£l°×2B
±pdff
£Býu ?u¸BºCd8Bº¯s {2Bº4r»£Bý- d£üm+° m+° 24ra£H+«2A¼´BºĀ4raz
ÖzA¼#£BýCdü´BºÃNCda£Cd.»Cdüa£H±pdaz3Cda£Cd.ÿ£I3Cda£Cd±Â#§+«2A¼
´BÃaz
:Tua£üCd+Qt£Bº8Bº´{Cd\Ù ÐĀ4rBº- d£üKa£H±p4r» ¯2C¹24r
=?¢ÖR®±pdBº
» 3µÓyaØ±paz £ A¹ £ü4Bº4ü z2A¼l°× »µ¹ qA¹ :2A+°?«u2?« £B»
a+°Bº +°[´Õ2.£Bº JBý Á¼¤I -.dy2:u|4 {2N » 3µÓyaØ±paz £B+° ±ĀBºX¢
´Bº¢Cd2Bº4r´#§+[3´Õ:2A+°?« u4r»»m´µÓü»µ
JBº££X#¸X?u§Bº£ #ü´vLs4rTl°×2B»
KÖAÿ¼ ¢Aÿ¼ü£l°× A¼tf-[
-a¯s a¹´+°l°×±pdBº
» -BºT¢-u2?«£ÅÓ® »ü 2N[.dµ -2A¼L+ :u2?« ¢Aÿ¼q .»µ £ÅÓ®¢¸
+2A¼a£ #ü[A24rT£a£ÅÓ®+«TAÉØA»³u2Cü\±paz32A¼24rÖR®±pda
T\H£ÅÓ¡®£ #ü´?«§2.d+¹qA¼+2A¼au {¢¸´BÃa+2A¼a-a?«C¹#¢¸´BÃa
+2A¼a.Ö#¸KBº¢¸ ´BÃa P®á4üI¯s» {£a
a£ 3 -BºT -u|4 {2N 3 ü :´?«+ -u|4 {£a {Ð l°ûB £ÅÓ®
.dµ {+rK.dµ[4as´#§ql°×2B {£ {
I-SERVE 136
]C¹s±Ā0uØ2¢[¯2+| C£ü
a£ zBºJ+°AÉ¼ ¯2|+C£Cdj+°24r {#§2NA¼d.»¯Õ T L2.d2Bý

WB º a£ T
3-Bº»¯2Āa2mÿu2XA¼µÓ¢¯2Āa2.£u¾Á¼tN4r+°[´Õ¯s2N+°+°3-BºT¾Á¼tA¼£
uÏA¼µÓ ¢-+°Bº8JqA¼ +°+°-N-` 2Cd-£
ÖazØ.»Cd ü [2!q ¯Ă
» WB º -2!qT»+2° 3CdjT.£a2
T»+2° ü¸+[ ¯Ăül°×µµÓÐCdµ2XüDÿ2]2N L+[ ¯ĂüT»+r[Xa¯ L2]
á4ü+Ā\2.£az:u2?« ¯Ăü z[[X#§# 2!qT»+r[Xa¯L2.d#2
±ĀBºuT-2!q ³Í±ĀCd+2°
-a?C« ¹#-2!q¯Ða£ÙDÿ uA2?¢¸2]_d?«+« a£[£a2!q¯Ða+Ù r2+°C ¹´{ùØü.» ¯£a
.Ö#K¸ Bºü2!q :³u¢+° ¯0uü
:#-#á4ü2!q>j2]>jl°×¢+°22]¢+r[+«m´dùü

{Ð £l°× µÓmCd {T [ .dBº24r» » ´[+«a£[£Býk -az±pdf -2!q T»+°
uÏ2 ü¸ ¯ĂW¯s2A¼[-ag2
D4Ùa4r8Bº #2-2!qĀAÿ¼l°×Bºÿ¢4rüTBº]¾´!q§´{BºA¼¦G2.dBº2-[-ag2
- d£üa£H±p Bº2-2!q:2mNdü+¹waüW2.£d[-ag2
ÖazØ.»Cd üÖazØ+°ÅÓ¡®-2!q-»+° +¹L+°ü[-ag2Cdl°×C£+#§+¹ Bº2-2!q
+¹L+°üIaCd+Qt:2+r+¹L+°ü¾´L\A¼¦<´Bº#2
+#§l°×2#áw4CdsBº 2!qCd¢ {£¯üCd»Cda zl°×2#±p #2
a£H±p» ¯ d2¢ ÖzA¼# Cdü a£H2A¼2!q 3¢.dü ¯Õga´BÃd[ -ag2 .»Cdü
+rÅÓ®a£ud2!q+¹L+°ü±pdd[-ag2.ÿ£I±paz2A¼2!q3dzØ2JA¼+¹L+°±paz2A¼[
-ag2±Â#§±paz2A¼2!qX2Býd ±paz2A¼[-ag2-Ka£H±pd+°32A¼24rÖÅÓ®Bº 2!q
:2mNdICdÖm_³Íj2A[-2A¼+[A[¢üaz2]±pdBº[-a2g
{Ðl°ûB.dµ 2!q´vLs4r uÏ2+°ü4+° ±paz£µm¯sT.£a`.» ¯ĀAÿ¼l°×ül°ûB
¯ĂÖz+°CdC£sÐ[4LsĀsa[-ag2
{Ð4as´#§ q+°±pCd£ {-2!q|+ üµm¯sT.£a` ü¸á m´Ö>2qA¼[-ag2
a£ ¯2|+C£ü .Ö±Ā :+° +°AÉ¼ C£CdaØ2 .Ö´{C£ ' ¯Ă =2Cd CÖHT4üAÖi£
¯0uü+2#Cd+°©Ā§üCd»+[CÖ.dy+2#2N
-BºT¢+2A¼aa£ ¢A¹Ø4ü¾Á¼t.Ö#¸ +?«§£?«[A¼uü4r.Öd Ø#2+¹¯2a2±ĀüC¹
+¹¯s-ü¯Õ±pazSH+°ü Aÿ¼Ø¢»l°×N2´Õÿ¢>£ül°×ÖÅu®a:2Cd¢;+°+¹X-+°Bºl°× ]y
' A¼ü´{ SH+°ü Aÿ¼Ø¢ +rü ¾´#§+[ l°ûay[ £ _ü2 .d¯+¹ -2# Aÿ¼Ø¢ ¾´?«§
»l°×_ü24r´À|+¯Õ2N:2|+ z2N+rüH\3+¹X\ü\uCd+[.d]y2A¼# ¯Ă.» ¯
´ül°ûB-u|4 {2?uaz
+°+°a£ ¯ĂAa¹¸¾´?u§ü2!q¯ Nÿ-ÿuØ¯2;+°!q aÙ2
I-SERVE 137
a£ ¯ĂÖz+°CdC£sÐ[T.£L2.»#´{Bº {Ð a+°Td[4?4§« r4 [2.£H
8T#2!q ¯Ăl°×m_ ³ujÖT as+ra`2 d»Ö´Lù +ra`2-2!q ¯Ăm_³uj
Öz+° T as z dÖz+° ´Lù z wa2Bº - {Cd2N :N u4r -ag »Ø2A¼l°× ;+°
/A³ua`.Ö´{C£¯ zmA¼2¢-üü_Bº4üa4ü-KKÅ}®-» 4Ls2´{ {£Bý+«
- KK?«Öz+°T a£sü
T as 2!q8T?¢´vaÐ2.Ö±Ā+ra`2Öz+°¯Cds+raØ2Öz+°¯Csd wa2Bº;+°?4« r
{2!q -´{B +ra£Ø[ T a2s -2?ua C£B» ±Ā z4r +°[´Õ ¯s -´{B ±Ā z T as2 KÅ}®
-üü4r_Bº4ü4ra4ü4r+°[´Õ ¯s -´{Bº-üü_Bº4üa4üT a£sü {C£az
]l°×ma£Bý+« ¯ zmA¼2¢KÅÓ¡®2?ud[CÖH¯Õ£-üü_Bº4üa4ü-»TKÅ}®
Cd´ a¹?« +rA¼[ 4Ls2´{ /2BºA¼ - K »a »a ¯s {ü -[ ÿuT2.d+[ 32A¼´Bý
±pCd2?uBº-u2?«£BýA¼Õ§¢ ?«§ l°×2Bº4r L#§4rKa-üü4r_Bº4ü 4ra4ü4r
L2N'a+°Ö a»´Lù 2-2?uaQ[¢+raØ¯Cdsl°×+ra`¯Cdsl°×ÿqA¼2 {2#2N
:´{Bº3¢]2.d-üüÖzA¼¬iTK?«Öz+°T a£su´Lù u"4Ls2´{4ü£Bý
A¼Õ§¢-TT a£sü4Ls2´{q[£BýA¼Õ§¢-T´Lù ü
-u|4 -2C£ m_³uj d » 4Ls2´{ 4ü£Bý A¼Õ§¢ ¯Ă m_³ujÖz+° T as2
-u2?«£ÅÓ®l°×' ¯Ă_2Aÿ[+°H\2.»N+rA¼-2C£m_³uj d»-»4Ls2´{q[£Bý+«
' ¯Ă dÖz+°´Lù 2-u2?«£ÅÓ®+«' ¯Ă[CdØ _2Aÿü+°H\¯s2N
a£ zBº dÖz+° ´Lù 2 -#2 A»[+«"K?«zÖ +° ´Lù 2 -#¸4r m_³ujÖz+°
´Lù 2-a£A"
WB º - d£ü -2!q Tÿu4rü 4ü Áa£gü|+ ´Lù 2 l°×A¼aCd2N ?«§ zA¼t¢
+°ùü»Tÿu4rü {£az+°+°£?«- L+° ay#2AÐa£l°×2Bº-»´Lù 2l°×A¼aCd2N
- d£üq[Áa£gül°×´Lù 2l°×A¼aA ¼3+rµÓ2¢- d£üq {4+°A[+«´Lù 2
l°×A¼aA¼ -u|4m_³uj¢- d£üq {+°+°-+°Bº4B´Lù 2l°×A¼aA¼+°+°m_³ujÖz+°
´Lù 2-?u[+« JüqA¼m_³uj3mµÓaz2.d+[ { d¢´Lù 28aBý+[
m_³ujü+°ùü+[ dü+°ùü+°ü´{+[ ¯Ă8aBºCd2N+°+°-N dÖz+°
´Lù 2-[.Ö´ ü¯Õ2A»
a£ :2Cdlû° .Ö´ ]y2A»T#2!q uÏ24ü£LA¼Õ§¢ ¯Ă»NmĆ»Ø+°24rqA¼ C£Bº
JA¼+°[´Õ2.»±Ā z 2?«N-2A¼ ü¸ ¯Ă+°H2.»'m´´2 .d2l°ûB-# 2?«A» ¯Ă
+°H2.» _2Aÿ¼Ö+rü l°ûB -# 2?«» £ÅÓ®+« ¯Õ§m+° 2 4rK Ö+¹±Ād2 4rK -+°aq[
Tdq
:+°- uÏüA¼Õ§¢ ¯Ă dÖz+°´Lù 2-N {AqA-[C»Hy.Ö´ qa
-2A¼.»Cd£aA[¯A¼¯NÐü+°` [-[aÐ.dKd [>B>Bº [:u2?« á¸¾´#§l°×2?ua
+r_?«§ ¯Ă+°H2.»m´´2.£[+_2Aÿ¼Ö+rü+l°ûB' ´|a¸-ÐazĀsazJÅÓ®+«¯Õ§m+° 2
I-SERVE 138
_2Aÿ¼ü+°ùüÖ+¹±Ādü:u2?« K+r£H
+rK uÏüA¼Õ§ ¢: K4Buü+r0uØaz+°30uØaz+° V]+°AÉ¼ 2?«A»3+°AÉ¼
.Ö´{C£T
uü+r0uØaz+°
a£ a£$4rL´¯Õ£B+°Bº[mA¼´!q§2A¼+¹¯2 2]+°AÉ¼ .Ö´ [AN[-Bý4rBº3
AN³Í¯Ø2+¹¯2;+°+°AÉ¼.Ö´Õ2N
u_;+°4a2 {2N-N/CdsµÓØ2
3a£$4rL+« z4Ùa+Bºl°×ü£L¢:A¼ta:2+r´{#§qA¼ Bº £BºCdH¸+°Bº´{¢|+
.»aqA¼
:2Cd¢£ÅÓ®A¼4Ùa _2Aÿ¼ {ü a`«2.£aA2C¹3 z4Ùa' va-]ya£qA¼[
a¹ vL+« _düA»a£a AL¢ Bº .Ö#¸ +°[´Õ2.£az -2A¼¢ wa2Bº Özüw+Cds qA¼
Bº A[+« TCds» £#qA¼ £?«¢¸ ;+° .Ö#§ +«2A¼ z4Ùa l°ûay£a 3 .Ö#§ ´vq
+¹¯+[ üü+°#§+[ÖBº¢»¯l°×£a3.Ö#§´Å}®+¹¯+[aĀü´Õ2Bº+[C£4ra
P®m´d `2Ā\2] z2A¼l°×±pCd2Bº4rT#§ AÿØ³u2-»Ø¯L+« BºA¼ü
+°[´Õ2.£az -2A¼¢ wa2Bº =2Bý±paz {£az Bº A2?¢¸ KÅÓ¡® q { a£>l°× aü
z4Ùa3A¼¢¸>ü+ruBý ¯A¼QL P®m´d`2Ā\2.£a-um´d`2.»¯Õ.»¯Õ;+°
4a£[+«.»a£a-NÿªTØ4a2-2!q:2+r´{#§ ü¯Õ4a2
34a2 ¢ Bºÿª £ü+°[´Õ2.£az£?«¢¸aw 2Bý2?«[:2+r[Lj2.dAq ¼ Bº A[+«
4¹Bºüq {a£>l°× aü4¹Bºüq[:2?¢¸ +r2¾´?u§a
-+°Bº£ÅÓ®+« Bº_24ra´{\Öü+°[´Õ2.£az£?«¢¸wa2Bº z+°ü z+°¬i {£az
Bº N±ÂBý±ÂBý-az {2Na£>l°× aü'.da±k ĀmCdI¯+[Ń´ÕBý+Å« Ó¡®Cdl°× 4rŃ
4¾´#¸DdØ2±p¯Õ-2 2Ba-2/Bý+«£+° z4Ùamu³uj`üÿ¢>£[+«´ÕH.£a
£ÅÓ®¢:A¼tL+« µÓVa2qA¼ Bº £Bý+« ¹aqA¼¹aq[mu³uj`BºŃ4¾´ÅÓ®-2
X£BºT\HA[a£>l°× aüX£a
ÿ¢>£üCda£Cd a£>l°× aü»#l°×ÖÅu®a£ÅÓ¡®:´?«+ 3´{#§¢»4a2¢
³Íaz4r»?uBºCd» {£a
a£>l°× a£'+°AÉ¼ a]±pl°×2B ¯Ă¢¾´#§l°×2!q {Ð 2]´2BýCdBý C£ {
a£ '+°AÉ¼ T[´Õü¸£Bº+«ü+«uTÐ[mA¼ ±pdBº'+°AÉ¼ Kw+2A¼l°×.Ö±Ā2!q
¯Ă¯Õ§.» ¯'m´´2.d2+°AÉ¼-2C£:u2?«A»-[.Ö´?u[|+
'+°AÉ¼T[3´Õü¸£Bº=u¯2C¹Õ2.d4H4rBº"'+°AÉ¼¢[Áa£güKµÓØ ¯s {q
-[ 4Ls2.d+°Cd 3¢.düC¹ ¯2+°ü2¢3d ±ĀmCdü Áa£gü7³Õu2.d+[ A»
¯CØd 24rA¼Bÿºá.d+[A[AÐa£¯2C¹2±Â2ABº
'+°AÉ¼u4r»'m´´2.d2-2C£l°ûB¯2+°ü mCd»-2Cd+° £-Nÿ+°24r8JqA¼
¯2+°u[ ¯ ü24r Cü\ ¯s ' m´´2.d» qA¼ _2Aÿq q { Ö+° qA¼ C£Bº JA¼
I-SERVE 139
+°[´Õ2.» ±Ā zÖzA¼¬iTAÉØÁa£gü+°2?«+« +°[´ÕĀsaz ¯Ăl°×¯āLĀsaz[>»4rK
£?«+« [a£j`m+° 28AÖi£ {2#2A" {2BºA¼ ¯Ă ü¸ ´{!q§ 'm´´2.d2Öz+°¯Õ§m+° 2
l°ûB-u2?«A»
+°+°a£ '¯Õ§m´m+«d JA¼A¼Õ§[ Nq¯Õ ¹£µÓ2+¹¯2m´d X2.d
:2mA ¼ u¢±Ā0uØ2ü `¹±Ā0uØ2
a£ ¹£µÓ2.»¯+¹ [=2A¼l°×.Ö´{Cd£2!q ¯Ă¯2Āa2 ¯ĂmX´{?«

¯Ă ' m´´2 .d2 ' ¯Ă ;+° :2mA¼ uü2 4raBý :N u4r -ag »Ø2A¼l°× ;+° +°AÉ¼
.Ö´{C£TQ[m´¯+«s d d+raØ z z+«s-» <2Bý+°¢ {2N4 [2.d2Bý
´vaÐ2/Cdsa±Ā2Bº a£ uØ[ü `Bº-»a£$´L±ĀH¯s {2B»£Bº;+°a¹$3d
[2Bº¯ÿª¢l°ûay[ {2Bº4r 2]3a£bā#24r-ü2+°L2.d+[ {62mA¼ uHl°×B+°Bº4raB
£B+°Bº¯ÿª¢+«m´»W2]Cd.»X¢ {Ö H´Õ2.ÿd2+°#§-#:#7±ĀBº
:2Cd¢3¯ÿª¢+« ;+° ´2.d+°ÅuØ`«[Ö2#¬#§l×° [;+° -µÓÐ±ĀüBºm´W» 2.£Bº3
4þu@[ .d ¯¯L+« ¯ÿª¢ { Jaü2A¼L+
:N £l°× AL+«C» u42Bº :N £l°× AL+«C»

u42Bºff -[ 3µÓ ´{#§Ā\2N :2Cd¢ -µÓÐ±ĀüBº a£$l°× ¯L2]
³Ía£ u Cd l°×

Ā 2CdBÖi ÅÓ a£$'4þu@[Cd l°×+r+°4r´2´Õ2.£BºCd ¢?«Jaü;+°ĀL=+«
ĀÐV.» ¯sQ[Tµ} » T?¢Cd l°×CÖü¯s2Nff-[-£Bº
:2Cd¢´+°4raBý£Bº34þ@´{Ā zmN+° ü+°ùüCÖ4 Ö.dy+[
³Ía£ u
Ju2?«£a:u2?«4þ@2JA¼ Cd+°`2ĀÐV.»d ü¯Õ2A»ff-[m±pCdĂ³Õu2.£Bº
Q2C¹a£$4rL+« /_u#2¾´L\34þ@2JA¼ ĀÐV.»d ü» 3µÓC¹¯Õ2³Í¯2JA¼
2]q ¢dBº
:2Cd¢8T>L\2A¹4rKq ¢aza£$4ra-?u¸4| D\¯Õ±pdBº3dl°×¯³u
/#§qA¼
¯ÿª¢/£ÅÓ®2A¼L+a£$4raD\¯Õ±pda[CÖü¯s» {2N 2mCdü+ ¯£Ćdü+
:2+r¯§24rCÖü¯s» {2N;+°´+° A¼¦<2 ps2N-az£-A»2]mCdÖ £Åh® a¹a
ÖA¼´ql°±pCd£a_þ@ül°ûB´vLs4r´[.»d#2qA¼
:ua£$4ra¯ÿu¯A¼ü¯s_¤ ¯ÕsX¢ {2Bº4r£ü4´ËBýd ü+rü2-2!q¯ a
42?uüÿ¬i[T©Āü+rü2AL¸±paz2N
£ü4 ´ËBýd ü -dØ+° a£$4rL+« ü ¯³u ]y2N +rK 3d Cd4s r
¯Õ2³Í¯2 J2] +«2N+« Cdü¢dBº ´+° -24a+°l°×ü z2A¼4r C»a +[ a£$4ra
´Bý±pl°×2B´#§l×° £a
a£$4ra +2.Ö2 +2.Ö2 C»al°×[ ¯Õ2³Í¯2¢ ¯at+[ l°ûay[
' ¯ÿqT?« '

>»T?«"»=+°Bº {£"ff-£BºQ24r
2mCdü3¯L+«u4rC»a+[a£$4rLAÖi£Ø[.d¯Õ3µÓyaØ´Býa£$:u)Aay
Ā4ra
³Ía£ uJ|+Ö2A¹[.£uÿªd´BÃ2A» {Bý A¼d ü¸ Ja³Íaz4r {£a
I-SERVE 140
J+ C»Ts ?«"' a ´T?«"'AÖi Ø»T?«"J¢?«Jaül°×Cm#±Ā#Cd4A ¼ Jam´µ2Cd24r
{2Bº2Býff
-´?«+« ³Ía£$´vLs4rC»a+[Tµü24r {ÐCd-Dÿ2A¼´vaÐ+°24r4raB£Bý
2+°.d¯Õ:u-£Bº

¾¯³uÿuÔ62mA¼ uHl°×B¾¯³uÿuÔ-A¼bāCd Ö dµÓl°×sü¯2±ĀN2.£ {= L+o24[

¹_ü2 l°×2A¼[-2A¼a .Ö´{l°×2#/2?ua-u2?« jq ¯Öj³u2¢´B»µ
3Á¼ü¢ {2]QCdÐ2±Āü.»µ

¯ÿu¯A¼ua£ ´vaÐ2 ;+°´{Bº A» A dzA¼¤2¢ _H.dm+° Ls A»»2mA¼`«k _2Nÿ2]

I¯l°×±pdBºAL¢A»»2mA¼BºCd:2mA¼ uüµÓ+«sC¹+2Cd d¾¯i£Ø[¯Õ.§ »¯Õ_H.dm+° Ls[
+°24ra ¾´!q§µBº -´{Bº _H ¯Ö j³ÕuCdBÖi ' 3Á¼2] Cd 4!¬§2+«2.d [ m_³ujA» {Býk
m±ĀLg2.£Bº m_³ujA» {Bº mĆdØ+° »Ø ¯L+« A»»2mA¼Bº ¯+°ja´2¢ 3dl°× -BºÃ2_Bý
£
+2´ z2.d+°2Bý ³Ím´ÿ¢f-[ü¢N¢ £Bºm_³ujA» {Bý+« 8T.»d¢±Āü¢+°-u|4
[ü_Bý±pazA»»2mA¼Bý d¯Õ§Öi´{Öþ«@.d´{ü.d¯s ;+°+°` 2±Ā#+rü24B ý ´µBº#
:´{Bº ´L¯ÕgX4B-u|4-az±paz2Nff
a£$4rLu -» ¯L+« ¯Dÿl°×ü2A¼L+ 3A¼a£t Cd\±Ù paz /C£Ă³u2 ¾´L\±paz
8Ö2 N
8Ö2NJ|a»T.dµa".Ö´2Bý.Ö´2Bý"ff-2#a£$4rL[_ü 2Cd¾´?u§a a£$4ra
42Cd¯ L2.d+[Cd+°AÉ¼m±Āa2Dÿ2.£a
d¢d¯2Āa2
¯Dÿl×° ua£ ' ¯ÿª¢+« ' 62mA¼ uHl°×Bº ' 4þ@ a£ Bº2 Ja .dµa +°A
:CdÖ H´Õ2.ÿd2X±ĀBº-2C»3Cda£Cd'¯ÿª'>2£l°×4as qA¼
»34þ@2JA¼ Ö$´BýJa£»µÓ2C¹ĀÐV.»¯s;+° ³Ía`Ø2¢+« ÖR¸±pd
-+°Bºml°ûa>2Cd {ü+°[´Õ2.»¯L+«¯ agÖ4þ@2.»X¢ {2B»¯L+«/C£Ă³u2¾´L\±paz
»#Cd +°2¢´BÃ4þ@ ´Lw4Cdsq+°£.»Cd ü+°A¼üq+° Â j¯ÕH¸ ´Bº¢»A¼µÓ .»y
A+r£»# Cds+«2N+«N4qA¼
2Bº»¯TT#§ AÿØ³u2.Ö {ü\24a¬C»s Bº4rüü£H+°ÖH+°üXL|4A³u2
Bº q+°+rP®Bº¯s4þ@2:Q£´L¯ÕgX
'A¼µÓ¢KÅÓ®+¹¯2ÖCdl°×2#:#-#Xa4Cd£3Xa4# 2¢;+°.¹#;+°
¾Á¼t.Ö#§+ jü+«2A¼2]±pCd2!q¾í-BºTI4ü£42Cdl°×´#§l°×£az»4rH¢
»Åu¸BºĀ4r
£_a {Cd4| #Ù ´?«+« 34þu@[+«-2CdµÓ+s« =u ]y2A¹Öa´¸q z2A¼l°×A¼¯l°×±paz2N
L+°[´Õ2.dqA¼
3I4ü/L+«-+°B»m±Āùü±pC£»Ö-[´Õ2]2N+rK£_a {+«3I4üCÖ4# 2 ü¸
»+«2A¼´BÃ3AÖ_bl°×£l°×[mA¼´?«§2N
Öül°× .»y¯L+«S+°?« zA¼aC¹2N3ÿªd2+°a£a`Ø2¢»;2#LUT[Ā2
qA¼´v>qA¼£H+° CdBº {+»2A¼l°×KÅhi®£q {¾í4r ÿªd2+°aÖS+°?«8T.Öd Ø¢
I-SERVE 141
CÖHd+°=u4¹)´Õ+°CÖ.dy+[´+°» {.Ö#§Cma¢A¼La£mX4B±ý Ā
CÖü¸£L2N A³u2 +2.Ö2 Cd\Ù2N Ka¯2 ¾´L\2N 82 .Öd Ø¢ CÖHd+° =+°BÖi £
.Ö#J¸ A¼´ÅÓ¡®Aal°×C£»Ö[ÖCdl°×CdXa4Ā4r-N»¯TÖzA¼ü.Ö#¸l°×´Õ2AÖq4rK
´Åh®+°Bq {3++ra`Ø2¢a¯2.£a»qA¼
:+° ' m±Āùü =l°× ¯´{ {2Bº [ »l°×2# {2Bº4r A¼a2¢ Öa´{u2?«
¢d´Õü¸;+°CÖ+°[´Õ2]2NA[.»X¢-´{l°×2Bº+°[´Õps2N-NBº¯s»3l°×2Bº¢.ÖazØ
¾´?«§I¯l°×X2?¢2N
£l°×-L.» )´Õ+° q+° ¹# #¾´4ü+°=u4¹A[AL+°B2Ãº 4rÖR®D.dy2¾´#§ [
A¹¯ÕH;\Ùm±ĀLg2.£
A[ 2?«JA¼ {2Bq#§4r4BºÃ´ÀH+°ü {£az£T ³Ía£ uA¼¯sü+rKKa¯´{
Öz³u2.d ¯¯L+«A[+«8 [´Õ2]2A¹8Ö
qA¼ ±pf-»¯Õ+«¯l°×»Ð¯Õ.dal°×
±ĀL±paz2N
£l°× ;+° ´+° m±Ā`2 ±pC¹2N a¹ ´+° 3µÓ ´Àl°×C¹2N a¹ ´+° A[ {Ð A[
l°×ül°×ü+°ü a¾´BºCd£az
£l°×»|a4Xq+°A[ NH¾´?«§±p_N¤+r+°A[Ö2!q_BýÖH¸4r42Cd¾´4üy+[
´ÕBýw+Bº-2¾´#§ {Ð.Ö´Õ#¸.»Āsff-2#a+°a+rü4r_X üĀ4r

3¢dN±ĀL±pC¹2N+rK´vLs4r±p #2qA¼\al°×Öl°×Xa4C¹2N´Ël°×
{ÐC¹2N
»´ÀH+°ü4BºÃüA[4r¢dA[4rJ¢?« ³Ía£$l°×»´[+Ās£"ff
-2?¢2N P®á4üIps2N
ÖH¸4r A[ ÿu 2 £+°agÖN £l°û A[JA¼ Ö$ ´{?«§2N
{Ð .Ö´Õ!q§ .»Ās
-2¾´#§f-£-N£.»Cd m´ `2.»az2.d+[/-2¢¯42¾´?«§2NT4C£N
±Âü2¢ {Cd2mBý+« :£Ðü2N
£ m±Āùü [H.£az £ Ö$ +2.Ö2 ¾´L\2N +2Cd ¯´?+« « 3 ¢dN ÖR® Cd
Cd2mBý[I¯l°× ]y2NCda£Cd z4Ùa2+«H¯Õ£ÅÓ®4BÖ2.»a£2
-+°Bý+« ÖÅ}®¯L+« -N ´]y 2¯2 X[ ´]y ÖCdsa C£|4 4BÖ2 -[ CÖH¯Õ2N =+°Bº
.d¯Õ£ A¹ ü S ü -2C£ -¯³u Ø24r {2N -az£ 3 4BÖ2 £ÅÓ®2A¼a £l°× 4´
4Áa 2.»¯ÕBº´{ü£az2]Āa£ü´2] :A¼tL+ ¾´R®.»µa£ÅÓ®/C£Ă³u28T?¢
4rK3¯2_a£ü8Bºa¹$üĀ4raz'8Bºa¹$¢¸£a£>A¼¯s ¬#±pdÖ 2?«JN+«
-BºT4BºÃ ´ÀH+°ü=u .£yÖ£l°×4asqA¼
8BNXL|4¯L+« ++°3Bº´Õü¸´{?«§2N
»-+°Bý¢d£LC¹+°H¯Õ-BýT´2A¼ü 2ĀüX2#¢d Ø Ād2.»¯ +2#
-Cds£L2?¢¸»+£ÅÓ¡® {£
m+° 24r£ÅÓ̧C¹´Bº+° »|a+r´{a2¾´?u§¯2C£2¾´L\2Nÿua£Øÿªasü2:A¼ta2+°§´Bý
´[.»¯Õ£´Õü¸ül°×¯L4rX2Bý¾´#§q+°±pCd£2
'A¼LmA¼2 ü¸ £l°û£ÿuaØl°û´Bº+°;+° a¹$TBý±paz»+2Cd 2N´Õü¸ü
I-SERVE 142
Ö2#¬#§+[ a¹ ¯³ÕuCdBý2?¢¸ +r2¾´?u§:uÿua£Øÿªasü2.£uĀa¸TBý´BÃ2.£u
Āa¸ +°Hµ2
m+° 24r£l°×4B-+°Bý£Lu4r»_CdüX#§Bº2±ĀBº´ü.»d #2K.£³Ía£ü
X#2-ü£!¬±paz2N
:u¯2 CdĂa£ü4Bý.£az z¯HCd2u4rJA¼´BºÃN:u2?«A¼µÓ¢ m±Ā2C£[+«
-2Cdq[+°a { ]y2N3+°a { zNL ¯2_2AÿqCÖ\±paz¯2A¼AL+«C» CdE¸´Õü¸ü
;+°L+°a´Àl°×X2#£a
.£u 2N ü¯±pda3 d¯Ă¢4B l°×]´Õü¸ü£a».d2?«£Býk
ÿª uüJA¼¾´#§+[ z2A¼Bº¯s2!q£ z¯HÿuaØ L+2Cd 2N´Õü¸ü.»C¹s´#§+[
Bºps2N+2CdBý.£+°;+°.Ö#§+«2A¼Tmµ2X+¹¯234r2
:2Cd>a4Cd££ÿuaØl°×S l°×?«§#§2B»N+rA¼´Õü¸ü3+°HC¹44¹Ùü¾´BºCd£
-NAL+«=2Bl°×üX»¯Õa£ÅÓ® z+°üTq¯Õ³Íaz4r4ma¾´?«§[mA¼±paz2N£l°×[mA¼
´#§ qA¼´Õü¸£Bº3+°HCd#§+¹q+°
+2.Ö2 2¯2: {Ð+2.Ö2a+°s2: {Ðff-[8Bº¯s£Bº

»£Býk_>\¯s
+2.Ö2)´Õ+°´#a§ £u_f-[m_X üCd£
£Bº8Bº´{3´#2qA¼] L+«£42BÖCdal°×±paz
±pK£A¼4Ù|a+2.Ö2 2¯2
´Àl×° Xa£ff-[-»µ£BºA[|+¯ÕA¼¤´BÃBº
-´{Bº£l°×´{mCdm ´ V¾´L\±paz
».d ¯s£ 2¯Ö£JÅÓ®+«´[+¯s2N4Af
-[´Õ2]2NÖ2#» »=2Bº+°!¬§ü±p|4¯Õ]X ´Ly[´2?«2]A2?¢¸+« A¼|+µ
-+°Bº3[´{¢+«A¼|+µ:+°Bº¯Õ2³Í¯2J2]+«2A¼l°×´Bº¢d:+°BºJ>d
>dAÿÐ£üT[´Õ2.»¯L+«£mÿu2X Cds NH±paz» P®'¢+°2¢+« .£y
'-A¼bāCd Ö d-2C£'62mA¼ uHl°×Bý q̧>L\2N:Cd[[¯ z]Cd24r¯Cd L2.£H
ü ` ³Ía£$Cd/´£Ø¯2 z\¯s2Bº4r»¯ÿª¢[62mA¼ uHl°×Bº-+°Bý+°+°B» dÖ
±pdBº
:N.d¯Õ¯Dÿl°×ü2C£3µÓyaØ2¢ z[\±pda£ÅÓ®¢¾Á¼tü mCd2

³Ía£ u ü62mA¼ uHl°×¬iC» ¯£j£ü+¹¯» dü.»¯Õ .d´ÕĀsa:Cd

¯£j2 ´waC»s¯L+« dÖ±pdBº+°+°:Cd ü62mA¼ uHl°×Bº+rB»Ö -[´Õps2N

3AÖi »Jl°×m´´2.dCdC£sÐ[¢Nÿ2.dCdü]'a´2¹ ]y2A»Ö"

d ü¸ ' m´´2.d2 -2C£ ¹Tu¯» ¯Ă Cd´ |aJ qA¼
¹Tu¯¦
¯2Āa¦f/m´¯µ¢¸-[ l°×-ag C¹2N-Ndz+°s »=2A¼+°2!q
¯aÐ µÓ+| as 2Cd¯Ø
Tup³Õu ¹>4Cf /m´¯µ¢¸-2CdµÓ+«s¯2´BÖi³Õua`Ø4abāBý ¯Ă4A
'>4Cd s

+°+°a£ u:CdÖ B¹N Ø¢Aÿ¼l°×B»4rK ü4raB£Bº+rA¼[´Õps2Nff-£a
I-SERVE 143
¹>d[+« a¯
:2Cd al°ûü `¹±Ā0uØ+°AÉ¼.Ö´Õ WBºCd¢Aÿ¼:u+Ā\2.£Bº
a£ :N+°#§+A° É¼-+2#£»Ö+rA¼3¯ÿª¢»¯Ðd24r {2Bý'¯2´Ë#
.dµ'+°AÉ¼ ´vLs +rqA¼.Ö´ ü¯Õ2N:2+r {2N+rK:2Cd al°×.Ö´Õ+°AÉ¼ =2A¼l°×
.Ö±Ā¹-2µü£L4r.Ö´{ C£4 [2.d
¯Ă- uÏ23 L ¯s-´{B ¯ĂTd ¯0uüÖ2#´BºCd2N
´vaÐ£¯ül°×á µÓÖ ¯Ăÿªd[+«C£ {q[.¹#ÿªd[´{?«§2.d4üA¼ÿªd[+«
[üdÖ.¹#32A[´{?«§2.d4üA¼Öül°× ¢»+°ü.d´Õ2.d4üA¼
¯Ă+r£ü+2!qÖüCda¯³Íd2ql°×2B» ¯s {ü.d´Õ2.d4ü A¼A¼aA¼a24r
{¯[»µüK=A¼!q>a4Cd#¸ .d´Õ2.d4üA¼
-A» ¯Ă A¼tl°×2!q 2A¼ 2N¯aØü {£ ¯s {+°[´Õ2.dKdA¼K+°ÅÓ®+«2A»
¯[»µÓ2>a4Cd£Kl°×+°[´Õ2.dKdA¼
;+°L+«+°H\-ÿª£ü:2++°L+«-X+«2.d4üA¼
>L\£?«[ L´Õ2.d4üA¼>a4[£?«[>L\#¸4r¯jX+«I¯l°×a£4üA¼
üA¼µÓ ¢:2mNdü ¯Ăl°×/´+ra2.»¯s {2?uaz ¯Ă4B:2mNdül°×
/´+ra2 .»¯s2N +rK¯Ð´2 .»y¯L+« ¯Ă Öz+°¯ÐCd2mCdµÓ+«s _d#´Bý±pCd2N +°+°
:2mNdü+°£ ¯Ă4Ń¯ÐCd2mCdÖN
' ¯Ă Cdü.dl°×2!q Öül°× ¢ {2Bº4r» ¯Ð´2 ql°×2B» T2Cd T2Cd A¼µØü
.d´Õ2.d4üA¼ü ` ³Ía£$l°×+°H\¢dUTC£ÿª 2C£' ¯ĂÖz+°µÓ+s« ü¸+°H\2A»
+°A
:u|4' ¯ĂA» >jü: Ð4üA¼a+° >jü: Ð4üA¼3d>jüql×° 2B»
£?«-ÿª£ü: Ð4üA¼
³uLµÓy2mA¼ ³Ía£$l°×;+°a£mX¢¯2 CdĂa£üUTCd24Bý]2A¼£a:N ¯Ă
³Õu» :2mA¼A¼Ø ³Ía£$l°× ;+° +°`2¢ ;+° dz42 4B]ý -ÿª 2 +°H\2N :Q
¯Ă ³Õu»
a£ ¯Ă ³Õu 4L2]:2Cd4r=2A¼l°×.Ö´{Cd£2!q ¯Ă;+°A[[
>az ¯s¯ ¯s ¢+rü>az2]!q§ -[[a´Õ2.dB[|+
Aa£[=+°BºCÖ2´Õ£ ü¢´v¯üKa£H±pC£az ¯ĂAa2:2mNdq´v¯ü
+°+°a£ = BºCd ¯Ă¢Td]2Cdül°×.¹?« ÐB¹-u2?«£Bý ¯Ăm+° 24r
µ2X±Â2A¼Cd2N-2!q µÓT2]±pCd2N
+°+°a£ Cd l°×m´Õd Ö ¯s {ü4L2]3¢]2.dBº2 »¯Õ[Wy2Cd4r {2Bº#2
»ayl°×2!q ¯Ă>az2]!q̧:A» ¯Ăl°×.»d ü¯ÕÖzA¼?« ]+«CdĂ¯2+°üa³ÕuCd¯ÕgX
-2!q:A»:A» +«s+« z0¢Ø±Ād2
µÓ¡A¼¤.ÖiCd£Ø[+« dC¹¯2á28aBýC» -´{Bº;+°¯2A¼2+°A¼H+°8aBºCd2N3
¯2A¼µÓ|+s ¯Ă-2A¼ ü¸ .dü2±pC» ¯Ă±paz!q̧
¯Ă ¯ĂC¹» >az2.£Ha£$a£ q)Bý2.d4üBº a¹/±Ād2qA¼
¯Ă ¯ĂC¹>az2.dB[+«;+° a¯ {2N
I-SERVE 144
ÿ¢4Á´Ë£¯£2CdØ+rsÐCdØ>CdÐ2ÿqA¼£¯£,
ÿu£ÿuxCdCd¯sØ+rsÐ[LÐ+°ü¯ĂYÿª ,,/m´¯µ¢¸
+°ÖzA¼#ÿ¢4rü+r£ü+»£¯ü NH¾´#§
<Cda£CdÿqAü4L2]£¯ü NH¾´#§
43Cda£Cd ¯Ă[ ¯ĂC¹CÖü¯+¹A¼\ qÏd[ NH¾´#§
´Ë3Cda£Cd¯ ¯sT+°uü3¢.dü NH¾´#§
9:u.» ¯s:A» ¹£µÓ2:A»-TAØ£µÓ2
'/Á»µÓ 2C£T[a£ zBýum´W2.£Bº
a£ zBº4aA»£ ¹£µÓ£[+«+°Õ.» ¯s-TAØ£µÓ2-A»6±pCd2A"q+° -TAØ£µÓ2
+¹¯2»|am´dCd2.ÖdØu"
WB º a£ wa2Bºm´d C£ü8+°+rü2¢>a4rH3CdjĀ+rC£a»-TAØ£µÓ£[+«
¯?« /±Ād2
:.£yā mCd TA»Ø³uCd£µ¢Ö+°/.dØC»,
¯.£¯2+°ü mC»`¯ÕA¹¤ÿª Xa£´Ë ,, /m´¯µ¢¸
a£ +¹L|+-TA¼Ø-N±p #»Ö+°23¢.dü´LCdØO2.d#»A[+« aÙ2
a£ zBº-TAØ£µÓ£[+« 3CdjĀ+rC£a»¯?« AL-£a+°A-azC» 3Cdj¯Ða´2
=u2?«N"
WB º ¯aÐ£Ø´ÕÖ.ÖiCdØ»3Cdj3¯aÐ£Ø´Õ.ÖiCd£Ø[m_³uj»+rA¼+¹ #»
_2Aÿ¼2 3 m_³uj »» -+¹ #2 Ö+°2 3 m_³uj » +r+°±pC» »Ö a¹ £l°× CÖHd#2
qA¼ £H+rK-TA¼Ø-u-KdA¼
»KA»³Í [»+°¯§ 0uü-ÿTª 2.»A[ff-[-[´Õ¯ 2s N

a£mX´v#¯A¼a£+rµÓ2+°[´Õ2.d+°±pC»+°[´Õ2.d#2qA¼£Hü¸4r {2A¼[.Ö ´¯s2N'-TA¼Ø
' #Kl°×´vaÐ».Ö±Ā+°+°m´dX2]-TA¼Ø>az2.£H£¯ü´LCdØO2.dBº»
Q[+« aÙ2
a£ zBº£¯ü2!q 8T?«"
WB º 3µ±Āµü¾´2.»A» £¯a£ {Ð£¯ü>az2]3CdjT.£a`d2A¼
3¯+«s+°H\ zl°×sBýT+r
wa2Bº TBºCd ü `.dLCm d
a£ zBº4aA»££l°×£ü4m´µÓüT\H {£az
A»³u z3CdjJ?«¢+°aj´Ëüÿ¢+°s = a¹.Ö´2Bý
dÖz+°¯Ða±Ā[:2+rT L2.d2Bý"
ü `.dm+° LsAÿ¼a£jCdjBº+°A3dl°×:u2?«A¼¦<2=2A¼l°×+°H\2N"
362mA¼ uHl°×Bº8Ö±pdBº"
WB º a£ z2A¼ +°aj´Ëüÿ¢+°s 4L2] .Ö´{C£ ]A+rµÓ2C¹ C£AC£jØ[ ±Â2N
¯Ă+°aj´Ëüÿ¢+°s
I-SERVE 145
+°asCdÐÿ¢+°sC£Ðq dÖz+°¯Ða´2
:+° K Bº £ü4 m´µÓül°× ¯ Aÿ2 .Ö±Āü2!q ü `.dLmCd +°AÉ¼ +2Cd T\H±paz
{2A¼£»-N.Ö±ĀHT
a£ 'ü `.dm+° LsJ 2µÓ2£B»:Cd[C£Cd á³uLµÓy2mA¼Bº3d.£u¯ agBº
3da£>¯dd42.»µBº
'ü `Bº -2Cd ¯ agBº +rA¼6£ C£Cd4rLu4r» a£>¯d d42 .ÖdØü» 3µÓ
´{?«2§ Na£>¯dd42-2!q-´?«+« ÿª TJA¼ {a£$ü2A¼LK>az2]Cdl°×Ā 2Cdü4r
.»¯+£+°.»d ü¯Õd42-NCd ü¸-»Ø´[+rA¼:´{BºCd82.Öd ØH"=u
.ÖdØH"-[3¢]2]] L+« ¯Õ+°d42.»¯Õ£l°ûB-2Cd?«´ËHCd2 ¯2s A¼[CÖü¯+[
-2A¼l°×¯ÕA¼¤´BÃBº
a£>Øÿua2 2mCdüJA¼ ¾´?«§;+°¯2 CdĂa2±Ā#8+r2Cd24rl°ûay[ ¯Ă8+rm42
.»¯Õ´L´vakÖmµÓA¼¤C¹a£>¯dd42-2C£ ¯Õ+°24r[aÐ³Õu2.»µBº] L+«d>ÏQ+°4r
Cd a£>Ø2 -2C£ _XÐl°×ül°× ´2] :.»yµBº :Q ¯Õ+2° 4r» :u ¯2 CdĂa2 ±Ā#
¯Õ+°d42.»¯Õ3Cda£Cd ü Ø ³Ía£¢¸+« .£yBº
3Cda£Cd +2Cd+ru[+« ».Ö´Õ:2mA¼ uü¯2´Ë#>L\2N3a¹$3¯ÿª¢»
4B {£[.Ö±Ā+°A
3¯ÿª¢ {¾Á¼tü2C£Aÿ¼a£jCdjBÖi3a£$+«:u2?«.»A¼-ÿª 2+°ü4?u[+«+ra`»T#[
Bý4ra»¯ Nÿ¢+«ÖR®N ØA¼Õ§C¹.d¯Õ:u.Ö±Ā

¯Dÿl°×ua£Ja£$;+° ¯2 CdĂa2±Ā#-T]yā24r ¯Õ+° a£>¯dd42.»µBº

a£>¯dd42.»¯Õ£Bº¯2 CdĂa£ü±Ā#££+°©Ā§ü-ÿªTĀsBº[µm¯s2¢ {2N
Ja£$ ¯Õ+° d42.»µBº+°+°3+°©Ā§ül°ûB ¯Õ+2° 4r»-ÿªT2.d ü¯Õ {2N
3 +°©Ā§[-2N2.»2A¼|+ A»»2mA¼BºCd A¼Cd 62mA¼ uHl°×Bý a´2¢ ´2±ĀBº-2A¼|+ J
a£$ ¯Õ+°24rA¼¦0u[-ÿªT2.d#2´vLs+r4r» -CdBº dÖ±pdBºff
a£ :´{Bº.Ö´Õ¯[»µÓ2C¹K Bº£ü4m´µÓüC»H±pdazü `.dLmCd:2+r
+2CdT\H {2N-N.Ö ´ z2A¼'¯[»µüC£XÐ+°24r¯ Ðaz2].d´ÕĀs.dBº
a£ ¯Ă-[´ül°û+°as-[+°aj´Ëuül°ûÿ¢+°s-[´vaÐ2.Ö±Ā:´{Bº.Ö´Õ
´Ë?u§üQ[[[a´Õ¯s£azü `Bý ¯Ă4A3¯2 CdĂa£ül°×+°as3 ¯Ă4A3
¯<A¼¦0uül°×ÿ¢+°s
+°+°A[[o24Q¯+¹A¼ü.dl°×£BºÖzA¼#A[³ua¨
Ö 42C¹Á¼ ¾´?u§Ha£>Ö42C¹
µÓ¡N¤.Öd ØH] L+«[LÐ+°ü¯ NÿC¹üd2.Öd ØH:A» uÏ¯ÕgX' ¯aÙ¢£Ej+«
+2CdÁØ[+2Cd4AØ[m£µBº
I-SERVE 146
¯Ð¯Ða´[aÐ.d£ü
a£ ' uÏ¯ÕXg [-2A¼+¹ Bº2¢8Bºÿª T+°üÖ#¸ {£az-u|4- uÏ¯ÕgX¢

l°ûB8BºÿªT+°ü {£az
8Bº- uÏ ÿªT+°ü-Aÿ¹¢+rü 2?«T 8Bº uÏÿªT+°ü7agÐ¢+rü 2?«TJ?«¢
z2A¼4r- uÏÿªT+°ü4LyCÖü¯l°×2A2
- uÏÿª T+°üCÖü¯+» z2A¼- uÏ2A»[3mµÓaz2.d+[ {2#2A¹A[CÖü¯+¹£H
- uÏ£[+« 3mµÓd 2¯Ð¯Ða´»
a£ ¯Ð¯Ða´ 2!q8T?¢CÖü¯+¹ #2.£u z<Ø2+°+°»Kl°× Bº[aÐ.d£ü
.Ö´{C£ u4as4rT
-a£gA¼a£g2Cda2]C»sdC» Aÿ»Ø³Õud¯ÕgX¦,
[a¯s £d½¯Ða´¯ÕgXa.dØC»,,/m´¯µ¢¸
a£ :NÖzA¼?«[aÐ.d2
wa2Bº»ÅÓ¡®A¼a2A¼a24r¾´?u§ +¹ Aÿ¼Ø¢82 {2#2N"3+rµÓ2 {2#2N
wa2Bº3¢.dü´+° ´+°» +2.Ö2A¼a24r {£d+¹-2!q ¯ĂÖz+°3¢.d;+°
Td22]:2+¹Td2JA¼+« ÖR®2N'3¢.d+33¢.d+ Aÿ¼Ø82 {2N"
3 Aÿ¼Ø¢ 3+rµÓ2 qA¼ 4rH qA¼ [´{ qA¼ Ka qA¼ »ü qA¼ ´2.dÿªC£ü¢ 8J
q+±° pC»-+°Bº82 {#§"
Aÿ¼Ø¢8JqA¼2A "8Jq+°±pC»3wa2Bº»a»a3¢.dü[ w+uCÖüps2N"
3 Aÿ¼Ø¢ {N a¹ 3¢.d +r ?u[+« Jü qA¼ -N a¹ 3¢.d -azC» A[++°
Td2 {2BHTd2 {2!q£+3¢.d ]y2A¼[CÖH¯Õ {2B»A»-u2?«-ÿª 2= L+
qA¼+°A
+°+° ´+° ´+° » { 3¢.d+« Aÿ¼Ø¢ »|a = Ða qa »» {£ -2!q 3¢.d
.» ¯£B» {£Bº
:um´´2.d2¢[8Áag2C¹¯2_2Aÿ¼2ql°×2B3¢.düC¹4B¯2_2Aÿ¼2ql°×2B
¯Ð.dyā24rTBý4r {2B»A» £Öz+°¯Ð¯Ða´2
a£ ´vaÐ2E¢±Ā0uØ2¢]A+rµÓ2Öz+°[aÐ.d2 ]y2N4as2A"
A»µA»tµ2Cda ±Ā±½s ¯2TA¹ Aÿ¼Ø» dC,
[» `]A+rµÓ2CdNÐN¤ a Lk[,, /m´¯µ¢¸
)Eu]Cds Xs;+°+°`+rü2¢;+°mÁ»µÓ22] a+°mÁ»µ[+«m´d`2.»¯Õ´{Bº3
Aÿ¼Ø¢8N {2#2A¹-A»]A+rµÓ2-[¯a¯ÐIA»T-+°Bº.Ö´Õ2N'wa2Bº[aÐ.d£ü+ {
Ā Ø[4 [2.dA[_?«§ ]A+rµÓ»¯Ð¯Ða´ [CÖü¯+¹
a£ :+° wa2Bº [aÐ.d2T
¯2µ2Cd¯aÐ¯2+°udWu A¼ ¯ÕgX¦
uBºØ[mAT[aj+rs Ā¯Ða´¯ÕgX¯ĂjC£,,/m´¯µ¢¸
-+°Bº8¯2+°uüq {´L¯ÕgX8+r2BWüu4r {2N+rK-N ayā4rA¼[mA¼4rA¼
I-SERVE 147
-+°Bº>BºCÐd »qA¼-A»¯Ða´¯ÕgX
a£ ÖzA¼?« [aÐ.d2¢]Cds XsJA¼ 3Aÿa´Bý¯Ð¯Ða±Ā[4a´s ! §q TAÿ£[.Ö±Ā2
wa2Bº [aÐ.d2¢¯aÐ]Cds Cdsü´LCdØO2.dBº2AÐa£.ÖiCd£ØCdj+°Ö ¯Ða´¯ÕgX[4as´! q§
TAÿ2.Ö±Ā2
:+°-³u2 Xs´LC£Ø42AÐa£¯Ð¯Ða±Ā[4as´!2q§ A¼l°×Jü4r Bº [aÐ.d2.Ö´{C£
T
-³u2C£2µ}+°C»µ2C» ÿqA»[¯Ă2A¼C£24C»,
->Bdm´.d+X° CdCĂd Ða´TX¯ÕgCd,,/m´¯µ¢¸
¢´ü »» ¯āa` -`«\±p£H _d# ÿqA¼ÿu .du¸L ±p£H ¢ú _d?u l°ûB
¯Ă¢+°A¼H+°34rH-´{Bº¯Ðd2m´+rµÓ Ö;+°.ÖiCdØ2T+°¯Õ¯s2N-A»¯Ð¯Ða´2
- uÏÿªT+°ü
a£ :# 2?« ¯Ð¯Ða´2 JA¼ - uÏ2 3a¹´Õ2.d_Bý2N C£Bº JA¼ ±Ā z u4r
3a¹´Õ2.d_Bý2N'- uÏ£[+«ÿªT+°ü8BºÿªT+° -2!q- ¯g q+° Ö#§
F> um4Cds ¯Ð´2
um4Cd s ¯Ð´ um4Cd s
³Í um4Cds ¯´s z
um4CĂd Ð´2
F> um4Cd s :N um4A¼ ¯gl°×+ra`Ö - uÏA¼µÓ ¯ Õ§¢¯Õ§+« ÖzA¼# dC¹
l°ûBý.ÖiCdØ2I¯l°×Öz#§zÖ A¼?« -¯CdØa´2:A»-2!q¯Õ+§ « ÖzA¼?« F 2:A»-u|4
ØÕ§¢Öül°× -» Ø ¯gl°× um4A¼ ¯gl°×m±Āa2ÿª2¢ {2B»F>2:A»ÖzCds2JA¼µÓ¡A¼¤24r
¯CØd 24r {2B».ÖiCd£Ø[+«+Cds4r´{?«§-¯C£Ø ¯g:A»
um4Cd s
'¯güA»³u »»: K»ÿªT2.dA¼\ÿ¢4rü:T£Tff-»3¢.d»

mĆØd d» uÏ»'ÿªT+° um4Cds¢Öül°× ¢+°A:u2?«3¢.dü .»yN
³Í um4Cds £N » -» ÿu£ü -2A¼L+ {£az :T wa2Bº - uÏ ÿªT+°l×°
.Ö2N ÿu£ü :T >j>jü 2] u4r £#l°×±paz ' >j¢ 4B -T 3 a´24r
Ø+°s {Cd2!q-A»'ÿªT+°
/A³ua`l°×;+°Bý+«]´?«2S»JaBºkKĀ³u¯ÕK;+°!q-Dÿ[»µÓ2 {2#2N:N
£R®2?¢¸» -2A¼L+ {2BºA¼JBý+« :u2?«-Dÿ[»µÓ2=2A¼l°×+°ü4C¹2A¼2!q´vaÐ>jü£¯
-2Cd4?«§4r {2Bº#2 q̧:u2?«A¼BÿDÿ[»µÓ24ümĆdØd» ³Í um4Cd s:´?« al°û.Ö´Õ
BºÿªT+°ü um4A¼ ¯gC¹ {±pH+°ü_?«§.Ö´ÕTÿu4rü
um4CĂd Ð´ z ;++°´{Bº Öül°× 4r {2Bº4r» ¯Ă T>2Dÿ2] Cd Cd ¯Õ§
Ām uØ[ l°×.d´Õ¯s {2#2N
/A³ua`l°× C£Bº JN ±Ā z =2Bº {ü 3+rµÓ2¢ :A¼ta .d2mA¼ü ÖzA¼¬iT '
¹a£ uØ[+«C£a£ùü:2mNdü¢A¹24rK-ÿuØ¯2¢¢´24rK L2+°8AÖi£4rK
I-SERVE 148
Q[+« +ra`2- .dy4r+°+ra`»AÖi£:uÖül°× ¢ {2Bº4r» -¯CdØ¯Õ§[.d´Õ2.»A» '
ÿªT+°
¯Ð´2UT[mA¼¢´Bý´{Bº:2mNdü¯³Íd2ql°×2BA¼µØÿª£ü+°H\2.»
ÿªT|+ ' ¯Ð´2 :N ¯gü µÓVa2¢ +°2a¨2 2] ³uA¼d 2 A+r {2#2A¼[ Ö4ü
[akaz2.£a
¯Ð´ um4Cd s ;+°´{ BºA¼Bÿº Ö -Dÿ 2 ü¸4rK ¯Õ+° Ö +°ü ü¸4rK¯ÐĆdüØÖ
;+°mĆØd d2-ÿª 2Qae+rü2[ü_Bý±pCd2N-u2?«A¼µÓ+°H\2.»- uÏ»¯Ð´ um4Cds
-2!q£Bº¯Ð±Ā ¯g¢.£u+rü2»ü+[ {2?uBº #
/A³ua`l°×³uLµÓy2mA¼ ³Ía£$l°×;|+a£mX¯2 CdĂa£üUTCd2-ÿªT2]#¸-ÿª X
+°H\2N-u|4ü ` ³Ía£$l°×£ü4´Ë Býd ¢¸¯2 CdĂa£üUTCd2-ÿTª 2]-ÿª X
+°H\2N
' BºÿªT+°ü¯Ð±Ā[3Aÿa2.»¯+[8aa]Tÿu4rüJ?«¢ um4C¯Ð´ K
¯Ð´ um4CdsK wa2Bº á¸ .£yaz J?«+« á¸¢ ±pH+° {£ -ag2¢ mCd2 ÿqA¼2 {2N
ÖzA¼?«N¯Ðü+rH+°2 ¾í4r mÿu2C£ØCdj+°2 wa2Bº NQae+rH+°2 um4A¼tµ UTC£[+« ¯ 24r
{2#2N
¯´s z :N ü ¯´Õs - ¯g ±pH ÿªT+° :´?« alû° .Ö´{ +
ÿªT+°ü+°aj´Ëüÿ¢4r[+°H\2.»» -2A¼+°»:T+°aj ü¸>[j2.»T+°aj > zü-[¾Á¼t 2?ua
J?«+« Dÿ24r´vaÐ+°ajüKÿ¢42.»Cd W2]±p4r¾í +°ajü:2+r´{#§+°±p4r Aÿ¼Ø+rü2¢
+2Cd¯ÕgX {2#2N'¯ÕgX¢¯gü¯+°jm´´2.£üwa2Bºüaz2]±paz- uÏ A[+«
3ü2_Ö 3CdjT\H {2?uaz'- uÏ2¢a£¢»+rü2¢-ÿªT2.d¢»¯<A¼¦
0uül°×+ra`Ö +°aj £¯ü mCd2T\H {2?uaz:u2?« - uÏ¯ÕgC» ¯´Õs ÿªT+°'
ÿªT+°¢U {Bº>Bºa´24r´Bý {2?uBº
a£ '8BºÿªT+°ü_?«§'Tÿu4rü:2+r¾´2.dl°×2#±p .dy {Ð'Tÿu4rü
¯³Í d2C¹ 3CdjT.£a2 .»¯l°×2!q ' - uÏ ÿªT+°ü[2?«K ¯üÿ2ª 4r A#4ü4C£ { :+°
uÏÿªT+°üT LĀsT
uÏÿª T+°ü
uÏÿªT+°ü8BºÌ
µÓ¡ÿq.dyā¯C£Ð´XsCdaØ4
T.£a`-¯2¯+«s
Cd ¯Áa£gÿu
µÓ¡ÿq.dyāµÓ¡ÿq.dyā-2!q 2]+¹L+°+«+°Ö+¹L+°üK NHÖia£4rØ[ĀNÿ2.dBº2Q[+«
m±Āa2ÿªA¼µÓQ[¯³Í d2C¹C£- uÏA¼µÓ¢ {£[4Ls2]µm¯sT.£a`´#¸ ¯C£Ă24CdØ2
´#¸ +¹L+°ü¾´2.d+¹ #»-¯¬iµÓ¡ÿq.dyā
I-SERVE 149
T.£a`µÓ¡ÿq.dyā:.£yā mCd24rT\H±pl°×2BmµÓ ` £üd2A¼[ 24rm´ Ls2.dBº2
áT.£a`Öai £4Ø2¯C£Ă24CØd 2ql×° 2B.» ¯mµÓ ùA¼üT.£a`ÿª T+°¢+«a£ {Öai £4rØA¼ü
{£mµÓ ` £A¼ü[4r.»d +°±pC»-NT.£a`ÿªT+° +rA¼
Cd ¯ ¯ -2!q :+°Bº +¹L+°q+° 3¯+«sCd-2!q ¯Ðü23¯+«s Cd\±Ù p Bº»
Cd ¯+«+°Tdü¾í3¯+«s-»+°+raùü ü¸Cd4Ù .dy- KCd ¯ü+r {µÓ¡ÿq.dyā
T.£a`ü ü¸ +«+° TdüJA¼ -£¯+«s ¾´L\C»-A» Cd ¯q+° Cd ¯ÕÖia£4Ø z
mµÓ ` £A¼ü {2Bý l°ûB ¯<ÿ¢4rüJA¼ 3¯+«s Cd4Ù+°±paz!¬¸C» 3 uÏ2 ¯´Ëü2 +rA¼
-2A¼|+Q[[ Bº ÿªT+°4r¯ÀÐ+°L2.dBº2>a4C¹2N
¯C£Ð´Xs¯CdÐ2-2!q¯£jmCdÖá Cdj3´Xs-2!q±Â2A¼#2¾í BºÿªT+°ü
u4rĀNÿ2.dBº2AÐa£¯£jmCd á Cdj4L2][LÐ+°ü¯ Nÿ ¯ÕgXl°×NLC»-´{Bº3
ÿªT+° Öz+° á ¯C£Ð´Xs q+° á Cdj m±Ā´Õs Bº ÿªT+° l°×NL Cda£Cd [LÐ+°ü
¯ Nÿ+¹¯2 +°Õ .Öd Ø+°±pC» uÏ ĀAÿ¼ ¯´Ëü2 +r uüA¼ -2A¼|+ :N £ü4 ÿªT+°4r
a±Â2N2N
-¯2¯+«s¾í £ü4ÿªT+°ü-ÿªØ¯Õ2.dBº2AÐa£¯ Nÿ ¯ d2¢ mCd»+r+°
:Cda¯ dü¢4B ¯Ăl°×u³uØTd ü-2#l°×2B[a2Cda m_³ujÿu ¯Õga24r
{2!q-´{Bº3ÿªT+°-¯2¯+«s -2?ua-¯2¯+«s -2!q -2#+° ±p Bº2'ÿªT+°¢+«
]y£Býk
m_³ujTA¼ÐaBºff-2?ua
Áa£gÿu m±Ā´2]+°Áa£güÿuT2.dl°×2B/2Bº#2-[Q[+«Ā £Øag2¾í6A¼
ÿªT+°üu4r4?«§´Bý[a2Cda 3Cdj¯Ða´{Bº4r3C£ja£ zBº4r {2# {2#=´{BÖi £
áüm á`.»Cd6³Õu+°Áa£gü+Nt4r¯āa`¢+« ¯s {!¬¸C»-u2?«ÿªT+°Áa£guÿ
-2?uaQ[-2A¼l°×£Býk
m_³ujTA¼ÐVdff-2?ua
CdaØ4CdaØ2-2!qCdVd ¯gA[±Â2NNCdaØ43a ÿªT+°.»LA[u4r
ĀNÿ2]-´{Bº´{Bº_d#+« a£ #24BCü\±paz-<2Bº24r[a2Cda24r¯Ð¯Ða´
¯ÕgX¢ {2Bý±pC»-NCdaØ4rÿªT+°Q[» U j+rs ¯gCdVd ¯g-[´Õü¯s {2?ua
Q[±Â2N£Býk
m_³ujTA¼ÐLBºff-2?ua
3a ÿªT+°lû° 8Bº ÿªT+°lû° ÿqA¼24Ls2.dBº2+°§23a ÿªT+°¢ {£ÅÓ¡®A»³u a+°`
+¹¯2+Nt±Ā?« m´d Cd2.»¯s {2?ua8Bº ÿªT+°£ÅÓ¡®-N4B.»d a'ÿªT+°
A?«±pC»3¾í¯ÕgX áTA»³u w+i üØ2-2!qµÓVa£[ NH¾´?«§m_³Íj+ra24rT\H±p #2
a£ zBº 8Bº ÿªT+°¢[£a µÓVaa+°` 4B .»d+°±pC» £ÅÓ¡® UT2] 8T .»Āsa "
dAÉ».dyā4r8TC¹ ¯s-N.»Āsa£"
WB º a£ ±Âa±Ā#4B-u.ÖdØa a£kmµÓ Aÿ¼a£jüJA¼£ÅÓ®l°×3¯+«s {2BºA¼
+rK ´va£ÐÿuØ¯_ü2 ü¸ £?«[ dAÉCdAÉ¼24r -¯L¯s» {2?ua =´{BÖi£ ±Âa±Ā#´BÃ
:Cdaü ¾³u.dyL2]´{Bº Aÿ¼aj2 m´+ra» BºĀsa -2C» 4rK dAÉ».dyā4r ¯2.dL2.da '
Td2¢¾Á¼tü.Ö ´¯+«s;+°?« {2N
TNCd m_³ujCdCdsÐ¯ØdAÉ»©Ā§.da`2dN,
µÓ¡£2CdCdsÐTA2.Öi +¹ÿqA¹µÓ¡]ÿª+°`q,, /m´¯µ¢¸A¼4Ùa £Ø<Ø¢
I-SERVE 150
m_³ujCdCdsÐ»CdsüdAÉ».dyā4r¯2.dLĀsa[.Ö ´#!¬¸C»£L+ l°×+°ül°ûÿqA¼»T?«"£al°ûB
l°×+°üu4r»-µÓ¡]Áa£güX2?ua[.Ö´Õ#¸ {Cd2N-[
+°+°a£ m_³ujTA¼ÐLüdAÉ».£yā¯2.£aü+rA¼-£¯+°s¯2.£aü-2C»=2A¼+°2!q
¢+°2¢ {2B» ±Ā´ ´{`Ø+°ajü 8J £ÅÓ® ¯<¾´#§ uü { A[+« +ra`»T#2!q £ÅÓ¡®
3C£ja£ z¬i {£a
a£ '8Bº uÏÿªT+°ü/Cds {ü|+üDÿĀsaz´µÓ¡´l°×ül°×.Ö#§ .» ül°×K.d
{ül°×üDÿ2.d {
;+° z<ØTd2 {2Na£ ;+° »ÅÓ 8 +ra`2 .»Cd Öi£K.d uX¢ ´{?«§£L+« 8Bº
ÿªT+°-2NC»£aCd´l°×2B z+«s±Â2A¼C£a-u2?«£L[ 24ÁaT2]Ia£H:2A¼l°×
2.Ö´{l°×+°a?a£+° ¯ 2]/A³ua`
' uÏÿªT+°üK;+°Bý+« ;|+>j¢-2A¼C£d» [d 2qA¼¯+°¯2A¼£A¼ü 2?«
/Cds U {ü >jC¹» 8Bº ÿª T+° ĀNÿ2.»µa T\H U {ü dAÉµÓ+«s4r 3 ÿªT+°
ĀNÿ¯ s {2?ua
/24a2 2?«A»-³u2¯āa`
'ĀAÿ¼.» ¯N= a2!qU {üU {Bº2!q= a2!qám_³uj»ám_³uj»»A¼¦<2¢

´BÃ[8Bºps2A"- {-N-u|4>a4C¹2N;+° _24ra´{ zA¼t /24a24r a£+°
-ÖØ z´{»_24ra24r {2B»A[:´{Býu/24a£[-az±pdff-[8Býy2A¼#

á Cdj´[4B-u|4 {2N3dCd]A2A¼¯Ða±Ā[ a]±paz-³u2+ra¯Ða±Ā[
+°H2.d+[A¼¦<2¢´Bý±paz8Bº uÏÿªT+°üĀNÿ2]] L+« P®Cd]A2A¼¯ÕgX[
.»a l°×2#£Bº
a£ zBº4aA»£_24ra´{ zA¼t+«
»/24a£[f-»ÿu =u ]y2N"= B¹/24a2
.»d _?«§ ]y2N Lá Cdj-³u2¯āa`4ü»»»¯āa`4üUT4r=?u¸-dØBº"
WB º a£ .£u]l°×m´µÓ»µl°×2#£ {/24a£[+«+°2ĀH-»+°as {#§4r»
U {Bý+«l°ûB= B¹+°as {2BH4A-[ {Ð3¢]¯s£ {8+°a£sq+±° pC»' a=u
¯2ÿªT¯s2N -[ £N2.£ü[ Ð+2#£ { -A¼2C£ u4r» {2N +rK [>24r {
¯s {.d´Õ2]
:N=´{Bº´{?«§2N=u´{?«§2N=´{Bº±pCd2N=u±pCd2N"ff-[
-Bº4C£a£" -¯ü q» q[ ¯s { 4L2] -u2?« m´µÓü »Āsa£" q[ ¯s { 4L2]
-u2?« m´µÓü»d Bº2Cd4A¼[-2A¼a-2Z+°LĀsa
/24a z-³u2»»¯āa`-»T[>24r { ¯s {ü+r»+r {_24ra´{/24a£[
´#§w+R®A¼+r`2¢:]yQ[+«<VA¼+°#§ [-Bý4r +¹£BºA[_24ra +[<VA¼
+°BºC£B"+rA¼+[<VA¼+°BºC£B"_24ra +» <VA¼+°BºC£Bº-+°Bº _24ra2 {2!q
£BºA[_24ra2-l°×£B"ql°×2B»_24ra2-l°×£B"_24ra2 {2!q» _24ra2
I-SERVE 151
-+£Bº
+°+°/24a2¢[>24r {N_24ra»/24a »a´2+°HCd2:NTBý4r-¯ÕsCdÐ2q[
Áag2 +°2ĀH :u -¯ÕsCdÐ2 q[ a±Ā[|+ +°as 3 a´2 {£ q+°±paz£ -+°Bº {N
_24ra»A[w+ Bº+°as qBº»-»¯āa`4B/24a2u2?«A»Q[¢[>24r {N
]A2A¼ a´Öá C»j
a£ zBº 4aA»£ - j+°2 ü¸ /24a2¢ {N _24ra»[ [a´ÕĀs2#£a -u
-azC»/24a » #l°×-ag»T?«" zA¼t4r {´{BºA[/24a2-#2qA¼ a+°´{Bº
-2#£2-» ¯ d2¢A»[/24a2-2#£2"
WB º a£ -»+° #ü -2#£2 4mBH +Bºl°× -2#£2 JBý 3+ra2 JBý
4ùü=u {2?uÖ.Ö´{ ".Ö´ q {=2A¼l°×.Ö´ q {"=2A¼+°2!q£BýNmÿu2X¯Ða´2
TAÉØ¯Ða´2 d ¯Ða´2 -¯CdĂÐa´2 ' á¸[?«+ -ag » T?«" ¯L4rÙ T.£L2.d+°
z2A¼
4mBH+Bºl°×4mBH+Bºl°×ff-24r»- {»Ö-+[¾í+°AÉ¼.Ö ´¯l°×2#£2
+2Cd A¼a2±pd+°+2.Ö2[ü_Bý
:A»Tm?u"4mBH+« +Bº+°2?uB»T?«"ff-[[A24r
T.£L ¯s -+°Bº 4mBH +Bº+°» £Bº q» qBº :´{Bº .Ö´{l°× #ü[?«+ -2!q mÿu2X
ÖzA¼¬i #ü[?«+-ag2:A»
-T.£a`+rü2¢ ?u¸B» # {ÐT.£a`+rü2¢4B ?u¸B» Ās2#£ {
=2Bº {üN¢;+° a´2 {2N+°2?«A¹2 ü¸ +°[´Õ2.» wa2B¹.d2mA¼Bý¢;+° a´2
{2N zCdØ´{]´ {.¹#+°[´Õ2.»Ö2Bý zA¼t¢;+°a´2 {2N'a±ĀüK=# 2?«¹
»»f¯āa`¢ {a´24B-# 2?«A»-N- uÏA¼µÓ¢+°[´Õ¯s2N uÏA¼µÓ¢Ć£s

ql°×2B±pCd2N+°+°:N[µÓyd24rq[ ¯s»
q+°±paz£-N {#§4r» ´[.»¯s2NA[+« +ra`23 ¯s {¢[¯CdØCdÐ2+rA¼.d ¯
£Bý ³uA¼d2¢ { ÿu £_ü2 ÿu £_ü2 .»Cd T2 4B - Cd Cd2N 4A :Q
-u2?«A»+°+°:»Jq {/A¼u¸]A2A¼¯Ða´Ö á Cdj;+°B»
a£ zBº4aA»£Ja.Ö±Āa£l°× uÏ2+°H\2N d ¯s {üK uÏ2+°ü44r»
W2]±p£H £+«´{Bº uÏ2 +°H\2N +°+° £l°× =A¼a42B +°[´Õ2.» d m´´2.d2
-2C£W2]±p£H L:N+°[´Õps2A»T"
WB º a£ - uÏ2¯ ü24rW2.£H-2!q ¯Ă¢ {£¯üC¹¯³Í W2.£H
-´{B»'m´´2.dmÿu2XW¯s2N-´?«A+r-TA¼ØCdá£m+° [.d´Õ¯s» {2#2N:N
Kl°×[a´`l°×+r£ü2!qü `.dm+° Ls.dLmCd¢T\Hÿu4r[ {ÐT£H.Ö´{C£T
I-SERVE 152
ü `.dLCdm¢ Bº ÿu42
a£ :2mA¼ uuÿª 2+°H\ a£?«+« l°ûBü `.dm+° Ls+« 3 uÏ´+rü ¯Ă¢2]

±pqA¼ ?« ?«+3-BºT34BÖ23 ü3Aaü4asl°× ¯s» {£az-N
T2Aÿ¼ØáÐCd m±Ā2Cd [ ?« ?«+ 4asps2N A2C¹ T2Aÿ¼Ø áÐCd m±Ā2C£[+« ÖR® -u2?«
¢d4BÖ28AÖi£Aal°×Cd2A»ÖÖCd+rü[_N¤ ´{?«§2N
T2AÿØ¼ áÐ Cdm±Ā2Cd 2!qĀ Ø ":2.dT2.dA¼2Bº+raùØ[+«A¼4Ùa -Nÿ
ª d2+°a mÁ»µ2Ó
-+°Bý+« ÖÅÓ®#2m´ A¼2 -azC» 8T"a£$Cdü.d+2!q AÖ_bül°× +A¼£"N\Ð>ddmCdl°×
_düA»L#¸4r ³Í¾¯i£Ø[Ö2#¬#§+[+°ü¢[4BÖ2:ü¢Aal°×Cd2A»Ö[ÖA¼+°?u[+«
_düA»a£Bºü à£$
3µÓyaØ2 3µÓyaØ2 Xa4rÙ Xa4rÙ ;+° .¹# 3 ¢d4BÖ2 ü +2Cd 2N Cd\ua
] L+« 3¢d4BÖ AL+«2N-» 4Bý¾¯ü-» B2+°ü-» -Bº {ü-» ü
a±Āüa£$3µÓya£Ø[+« -2CdqA¼
;+° .¹# Cd -Cds4rwai ¢d z¯HN 8Bº¯s +°[´Õ2]2N 3TBº Cd l°ûCda -ü¸Bº
.d]y±pda[8Bºps2Na£$3TBºA¼4Ùal°×ÖR®
-£Ð=2A¼l°×8Bº¯s£ {K|+Ö2N"ff-[
-Bý4rBº3- Ð8Bº¯s +°A2É¼ C£.Ö´Õ2N
= B¹a£$+Bºl°× ]y£l°ûCda¾´R®.»¯ l°×£Bº

'+°a {l°×Cd#§+¹q+°£ÅÓ®2C£3Cdj³uCdØ.»¯+£aff-[3TBºC»Hy.Ö´Õ 2N
3TBº+°AÉ¼2¢;+°±Âa±Ā#l°ûBqA¼ á¸4asüa¹$ü-K¯L4rÙ.Ö´Õ2Na£$l°×
X±paz2Cd ´Öi2Na£( 2mCdü;+°L z0uo+°a.d¯l°×£a
] L+« a£ q C»a+[£ÅÓ®+« Cd\_³ £ü:]y+°a {[£a`l°×+[8a£#¸ .»¯Õ
Ö+« .»yµBº
3Cda£Cd;+°a¹$¯ÿª¢l°ûay[
³uV¶+°ü¢.d¯Õ2N:ü¢=u+°[´Õ2]2N"ff-[
Bý4rBº-Cd[|+A¹.Ö´Õ¯ Aÿ´L.£
a£ zBº4aA»£'] Lÿu42 jBº2+°§24r {2N:N+°ü»Ö-[´Õps2N
WB º a£ Ð2A¼l°×2?u»Ö» 3µÓC¹ » ü à£$l°× .Ö´Õ ¯ Aÿ2 Kl°×
.Ö´qA¼+rKQ[+«+r ü¯Õ+«#l°× ¯ĂÖz+° ³Õu Lk2.»´Ë#§2¢».Ö±Ā6£
P®:´{Bº.Ö´{C£T
a£ .Ö±Ā +°A dl°× -ĀAÿ¼Ø2 qA¼ -N 2N[ ´2N .»d4üA¼ ´2N[ 2N
.»d4üA¼-N4rA¼3µÓyaØ2-N.d ¯£B»k´2N[.ÖdØ4üA¼qA2N[.ÖdØ4üA¼
A[l°×µÓl°×sü¢ uÏ´+2° a´{-»Twa2Bº[>24r>L\A[ a]±pC£a[>24r
>L\[>24r L]±pazA»+2Cd+ru[+« P® uÏ´+°2.»¯l°×2?ua:N ü4r>L|4
´[
+rKQ[:u|4.Öd Øü[ dµ¯Õ2.d4H 4| £wa Ðaqa -N[>24r>a4[ A[[
l°ûB uÏ´+°2.ÖdØ4üA¼
-ÿTª 2]A[ L´Õ2.dB2º =uĀAÿØ¼ Ö-u|4-2Cdl×° z2A¼>a4[ A[K-ÿTª 2.d[
I-SERVE 153
A[K uÏ´+2° .»d #2l°ûB dl°×ĀAÿ¼Ø»¾´!¬§¢Bº_b¾´#§l×° 2B»¾´?«§#¸4as]y¾´!¬§
I¯Õ.d ¯s -N+°[´Õ2.d+°:2?¢¸ÿuaØ- [2.»´À£¯Õ£ÅÓ® 2.d¯s» {2?u2
Cd -ÿTª 2]T Cd+| 4as a£ #2 ü Á¼¤X +rK d Cdü.dl°×2!q ;+°
¯ĂÖz+°-ÿª£[ a¹ ¯Ă¢ uÏ´+°24r¯āL2´.»d4üA¼-2!qmÿu2X ü¸+°H|4
;+r+° -ÿªX[' Ø+«s ¯jX4r-ÿªT¯s£Bº-2!q'¯jX uÏ´+°2 ü¢+°
¯ÕA¼¤Ö¯jX4rA¼mÿu2XÖz+°-ÿª »¯jX4r4¹.dLps2N:N4B dÖz+°Tu¯»
Ā Ø24r;+°mÿu2X;+°L+| +°ü4Cd2N+rK:N[d 2+rA¼;|+mÿu2X-»+° 2N
¯Ăü¢;|+ĀLÿu¯Õ2.d .dy/A³ua`l°×4raB£Bº.» ¯+°[+°#§ ü¸ +°[´Õ2.» A¼µØü
.d#§´+°ü£a2A¼L+ ¯ 24r»+°[´Õ¯s {2?uaz
;++°ĀLA¼aA¼a24r {:A¼ta Øl°×sül°×;|+a+°Ömÿu2X+°ü4 .dy/A³ua`l°×
A¼aA¼a24r {7ÅÓ®¢¸ :A¼ta+° {ül°×;|+¯ ¯Ø: ¯s:A¼at :2.dT2.d4rA¼4aÙ A¼4aÙ 4 r
{2B»ÁüC¹¯ ĀØ´va`2.»Āsa
ü `.dm+° Ls+«+°H\-ÿª 2¢ dÖz+°Tµ}µÓl°×sü+[´[.»µaz
3¢d4BÖ2-»N¢d£ÅÓ®2A¼L+ +°H¯Õ 8aBýmÿu2XA2?¢¸+« = B¹a£>l°× aBº
m´»W2.£Bº¢dA[¾´R®.»¯l°×£Bº a`«2.£Bº:A¼2C££Bý -ÿª 2
3-ÿª 2ü ` ³Ía£$ ¯Ă¢¯ja`4r uÏ´+°24rÖzüw+Xs2N;+°-´L´+°ÐÖ\
CdN +r[ ´vaÐ>j CdN4r ¯jL2]#¸ ' ü `.dm+° Ls CdN 4r[ -ÿª£[ CdN4r
¯jL2.£Bº
'¯ja`T[ d[+«+ra`2:2mA¼A¼CdÖz+° dµÓ+«s
¯ja`l°× +°ül°× +[ ±pH+°ü +[ C»Bü {£az ¯ja` ±ĀCd Td[ -ÿª£[+«
CÖ¯s2N4rK3a±ĀA¼ü¯§24r.d´Õ2.dA¼¯Ð´2a±ĀA¼ü.d´Õ¯s2N4rK>L\
A[dAÉCdA2¼É 4r.d´Õ2.dA¼ :2mA¼ uü2'wa2?«+ AÿØ¼ ¢Bº¯2s N:N+°üu4ra±ĀA¼ü
.d´Õ¯s2N ¯ja` u4r >L\ ¯2´Ë #ü .d´Õ¯s2N -2Cdl×° T2] +°K TK =a4[
¯2´Ë#ül°ûB.d´Õ¯s2N
:´{Bºü à£$ a+°B ý zÖ +°-ÿª X[62mA¼ uüa´Ö ¯ja`4r-ÿTª 2.£Bº-2A¼.»Cd
'-ÿªX8T?¢-Cd[+«-2Cd´#§l°×2B {2N
:N;+r+°B+ý « >L\-ÿª 2+°+°'a£$ÖR®ÖX+«.dBº4r3 va[ 24rAL+«2N
+rK3£Bº¢d´Õü¸¾´R®.»¯l°×£Býk
»»f-»mÿu2X:Cd[¢£#l°×±p Bº2 ü¸3£Bº
3a£>l°× aBº-ÿªT2]¯<A¼¦0uüK'£Bº'ü à£$l°ûB-ÿªT2.£Bºa£
:QQ2?¢¸[a³u¯Ø2
+°+°a£ '+°AÉ¼¢».»¯Õ+°ü8QqA¼ {Ð ja£[Q8QqA¼-¯ü'+°AÉ¼
Kl°×=2A¼l°×.Ö±Ā2!qm´´2.d a´+°24r+°[´Õ2.» '¯2Āa 2C£ ¯Ă.» ¯:2mA¼ uü
»K -2A¼ ü¸ ' ¯Ă ´vLs4r W2´ .ÖdØBº» 3C£jÿª£[+« ¯?« AL -K
[a´Õ2.dB[|+.Ö±Ā+°+° {Ð ¯ĂÖz+°CdC£sÐ[4L2]u4r3¢]2.d+¹
+°+°a£ {Ð'+«2N-2µü.d+°4r4Ls2.d
'm´´2.d2-2C£ ¯Ă.» ¯+°ü»
I-SERVE 154
¯Ă2!q µÓ¡A¼¤.ÖiCdØ2¢ d¯2á2 ü¸+°H\¯2A¼ »+°A¼H|+
+°+° ¯ĂÖz+° ü¯Ða´2.ÖiCdØ»
+°+°m´´2.d2Öz+°-¯ü¯Ða´24B.ÖiCdØ»¯£jmCd»
+°+°+°[´Õ2.»A¼µÓØÁa£gü¢»?«JA3¯+«s¾´#§+¹l°×
Kl°×+°[´Õ2.»A¼µØü¢K ¯Ăl°ûB {2NA[JA¼ {Ð-¯q 3µÓ¾´#§+¹l°×A[
A¼aA»µÓ2ÖR®±paz.d#§2-+¹=2A¼l°û´[+«a£[a£az-+¹
a£ ¯Ă»N-¯qqA¼[CÖü¯+¹ #2 z<Ø´+°2q+°±paz£/#§+°[´Õ2.»TAÉØ
¯s {[4Ls2.d#2wa2Bº ´+°2'wa2Bý?¢¸8A¹;+°A[´#§+¹
'ĀAÿ¼l°×´LµÓ¡A¼¤Ö ¯Ă+r£H µÓ¡cN¤+¹¯2[©Ā +°ajü.»dH£Ð´[
Ö+°?«>j¢¸»´vLs.»µ {K ¯Ă:´{BºµÓ¡A¼¤Ö {2N
3¾í¯C£Ă24CdØ2µmĀsÿuØ¯2+r£HJ?«[TÐ´{Bº¯2±ĀN2.d+2#£ {
:T/£Bº+2.Ö2m´dCd2.» ¯sµÓ¡ÿq.dyā -» uÏÿªT+°-2A¼+2?uBº
:+° a¯4r»:2A+° .Ö´Õ8BºÿªT+°ü-2A¼+¹ ?u[+« +°Õ .ÖazØJ?«¢
8Bº ÿªT|+ z<Ø2
:NüDÿ ¯s {Ð¯ Nÿ¢-az£ {2Bº .dyqA¢+°2JN-m4³u 2C¹¢+° Ø ³Ía2¢
-az£ {2Bº .dy=u {£[¯<A¼¦0uüC£+° {
a£ 'TAÿ2¼ 4rKl°×»m´´2 .d2Öz+°/CdXs-2!q8T?¢[a´Õ2.£'m´´2.d2Öz+°
/CdXs+« ám ³uj
T a¹s±ĀAf+ra` [[a´Õ2.£
|+ ü¯]yA2A¼¯Ða´Ö ám_³uj¯?«4rCÖü¯+¹ Bº2l°×A¼aA¼-2A¼|+»A¼ Cd

dC¹£: [ÿªC£[ ud»sf
= L2Sa´2.dÿªC£ü>[j¯s£Ö-A»ám_³uj
-[m´´2.¹CdXs+« ³uCd {4rm_³ujm´X±ĀN2]2N
¯Õ§¯ÕgXüdü»Tám_³ujÖz+°Cd#¯g ü+°ùüJ?«¢¯Õ§ -» ü+°`2AÐa£ám_³uj
]£jmCd K'm´´2 .d2Öz+°/CdXs-2C£:2mA¼ uü2 2?«AK¼ Q[¢+°[´Õ2.»A»µ+Ó rüA¼µØüK
[ u[+«q»q K'/CdXsm´+a° `2¢»Kl°×[a´Õ2.£
'm´+a° ` 2¢ÖzA¼#E¢±Ā0uØ2.Ö±ĀA[ ü¸A»µ+Ó ruüwa2Bº-¯C£Øü»-[
[a´Õ2.£
3Cda£Cd ¯]+¹±Ā0uØ2.Ö±ĀQ[ ü¸ µÓVa Aÿa` »N= Bý+« £BºCd¯2+°ü
Im Cd ü¸.»¯+»´»-[[a´Õ2.£
3Cda£Cd62A¼¹±Ā0uØ2.Ö±ĀQ[ ü¸'m´´2.d¯Õ§-2C£³Õua`Ø4abāU {BýÖz+°
¯2+°ü mCd»-[[a´Õ2.£
3Cda£Cd]C¹s±Ā0uØ2.Ö±ĀQ[¢ ¯Ă ü¸+°H4| -a£güT L2.£
3 Cda £Cd uü+¹±Ā0uØ2 .Ö±Ā Q[ ü¸ »Aü¢ ´{a£ùü¢ +°[´Õ2.» ¯Õ§
m+° 2C£´Õü¸ü+¹¯2.Ö ´+°HCd+°AÉ¼ 2?«A»-[[a´Õ2.£
I-SERVE 155
3Cda £Cd :2mA¼ u¢±Ā0uØ2.Ö±Ā:A» ü `¹±Ā0uØ2´´{ /Bý+«Cda£Cd /´{
»¯Õ#¸4rm´´2.¹CdXs T uÏ2Kl°×´L´+°ÐÖ£+° 'ü `¹±Ā0uØ2.Ö±ĀQ[AÐa£'
m´´2.¹CdXs -2C£ ¯Ă.» ¯4raB»-KQ[+« [>Ö-¯ÕsCÐd 2qA¼K P® a+° ĀL
[a´Õ2.£
' [a´`ü ü¸ m´´2 .¹CdXs ´LMüü AÐa£ á CdjÖz+° [mÕd ¯Ð.dyā ¯Ða±Ā[
2m4³uÕ 2.d4H4r2:+°BýC¹'/CdXsm´+a° `2 z\¯Õ2N
:+°m´´2.d2Öz+°¯ÕgXT.£aÀÐa£l°ûB 2:A»¯C£Ø[m4³uÕ 2.d ü¯Õ {2NQ[+¹¯2
:+° 2
¯ÕgXm´+a° `2f¢+«m´»WAt2
¯Õ2³Í ¢+° z
Ö4£Wm42AÉ¼2¢-¯¬iTd m´»µÓ2>L\ÖzA¼?«m´+a° ` 2:A»'m42AÉ2¼ ¢[

T.£a` -2C£
dC¹ £ : [ ÿªC£[ ud»sff :C£ØN4r CÖXi sVÖ´[Cds¢ .Ö´Õ

¯Õ¯§ gXÕ üdü´Lµ¢Aÿ¼ m+° 2¢Ā4¢C¹2N-2A¼|+'T.£a`m+° 2
/CdXsffC¹m±Āa2ÿªÖ2N
A»µÓ+ruüwa2?«+¯LÖ-¯ÕsCdÐ»qA¼[[a´Õ2.d#2AÐa£'+°[´Õ2.»>4Cd ls ×° 4ü
/CdXs4BµÓØm±Ād»-[[a´Õ2.d#»am´+°aù[+« -2X Āa£2µÓ2
6C»'-2µ[aBÿý.»d#2+¹¯2 W ³uL¶I¯l°×mÁÿ¯mCd28T#2!q
Kl°×
K¯Ð´m´´2.d2=# 2?«A¹³Õua`Ø4abāBý+« ¯Õ§+°asl°×K um4mCd´2.d2-# 2?«Nff-[
-2!q
» a¹UT+« ¯Ð´2¢[ Ø+«s[ff-[»;´{+¹£H:N-2Cd C»H+w i ´[

+rA¼'+°§CdaÖ+ra£Ø[ĀNÿ2.»2A¼l°× W ³uL¶'m´+°a`2¢.dayüC¹±Ā#-CdØNÿ+°
¯2<Ø¢/±Ā0uØ£ü4B¯ÀÐ+°L2.£Bº
J?«¢+°u¸ ¾Á¼tN z<ØÖN
E¢±Ā0uØ2ff Q[Cda£CdN
+°a ? /±Ā0uØ2ff q+°

¯]+¹±Ā0uØ23¾íN
62A¼¹±Ā0uØ2ff3JA¼#
+°mX :2mA³u¢Ø±Ā0uØ2ff L+[

]]+°AÉ¼üCda£Cd
ü `¹±Ā0uØ2ffC¹'m´+°a`2 z\2´{l°× ¯s2N

J?«¢ÖzA¼?«AÖiE¢±Ā0uØ2¯aÙü¾Á¼t+°AÉ¼Q[- CdL2´.»d ?u[+« W ³uL¶
¯aÙü´vaÐa24r[+°#§N#§24r8a£#.»µBºJ?«¢ ¯aÙ+ü+°ÖN'¯aÙ¢.Ö´Õ
Td ü4L2]ü´Ëz ¯Õ2³Í ¢+°£[ 2 üm42AÉ2¼ ¢».»¯ +[ {£2'´ÀL+¨ rÿu42¢
3 ³uL¶µÓ¡A¼¤]mA¼´22S_A¼¤U {üA+r4ü/CdXsm+° [Ö#¸Ö#¸4rT L2.£Bº
'Tdü+°AÉa´24rmÁ¼Lc2.»2A¼+¹¯»3dE¢±Ā0uØ[.»´?u§Bº
' m42AÉ¼2¢ Ā Ø24r 3d 8 +°AÉ¼ m±Āa2Dÿ2]£ C£ =2A¼+¹¯2 ' +°A¼É
.Ö´¢Cd£B¹ z2A¼4r» T LĀsBº
+°AÉ¼ -az±paz£+° ' +°AÉ¼ ü¸ 8T C»H2A¹ a¹ ĀL .Ö´{C£Bº +rK z2A¼ .Ö´Õ
#ül°×] a.Ö´Õ #ül°×+2Cd ØC£Ø¯2 {A¼» mÿu2X[+°H\ĀsBº-+°Bº±Āa¨l°×BºCd
_N¤µÓ+«sC¹¯ Ðd[A¼Lc2.£HA[+«¯³Í d24r {2Bº#2+¹¯2+°AÉ¼¢[Ā2|+X+r2µü
+2Cd al°×3d»T LĀsBº4rK+2Cd±Āa¨l°×Bý7³ul°× NH¾´BºC£Bº-2A¼|+ üm42AÉ¼2¢
2
E¢±Ā0uØ+°AÉTµ}¸`ff
WB º .»¯Õ+°AÉ Tµ}¸`ff-»ML¶+ü° m+«2A¼'+°AÉ Āa£2µ[
I-SERVE 156
.dLy2#»4r+°Eu¯a¯ÐCdü¯Qae .day] L¢
.dayXL\ÖH+°üff-» áC¹.da£y
¯Õ2³Í ¢+°24B.»¯+[ {£2J?«¢¸ um4mCd´2.d¯Ð´m´´2.d7³Ím´´2.£ül°×4ü
Ā ØÖi Øü4 [2.dl°×£2
'/±Ā0uØ2¢m´X£d+°±ĀmCd4rTü4r ]y¯Õ2Aÿ¼a£$Öz+°´vaÐ>jüĀAÿ¼£
á2áü4L2][a£Ð`m´+°a`2Öz+°/Cdsa£a¤´{] a¹¸ T´{ ü24r.dLy2¢Cd£Bº+rK'
¯.dqJ :+°Bº : ÐBº =2A¼+°2!q ' E¢±Ā0uØ2 AÐa£ W ³uL¶ +« +r`«2.d
A¼ü.dl°×Twa2B» wa2BºmÁÿ£2µü
-` {4abā2¢» -2Cdm_³Íj2Bü=¹:TBý {£az
+°`24abā2¢»-2Cddz4á2áüA\ {£az-[
'm´´2.d2 d dÖ´{B»:NĀAÿ¼Ø Cd2N d-»N ¯Ă2+°uCdj+°24r
{2#2N
Q[ L2Cd T¯§2 .»d#2+¹¯»
+°a? /±Ā0uØ2ff ¯]+¹±Ā0uØ2 -» T2Cd

+°AÉ¼3 ³uL¶¯ÀÐ+°L2.£Bº'+°AÉ¼¢;|+UT+«;+°>j¢»ÖzA¼#+2Bº2CdA»³u 2Cda£Cd
¯N-2Cd A»³u 2Cda£Cd P®+2Bº2Cd A»³u2 .£yaz'´Lù ü-2Cda£a£gü8T?¢
2'+°AÉ2Cd2¢
+°a? +°AÉ¯Õ2³Í ¢+°2ff -» ML¶+° m+«2A¼ .dLy2.dl°×£2'+°A¼É ¢

+°a? a£+°¯Õ |+ ü2Cd ¯Ă2+°ü_ü2 ü¸ +Cds +Cds µÓVa£ü±Â2A»¯2Õ A¼[.Ö±Āa
Q[[
j .dy£ff-»m´µÓl°×¯ Aÿ24r W ³uL¶
62A¼¹±Ā0uØ2ff-»+°AÉ¼¯ÀÐ+°L2.£Bº
'+°AÉ¼¢62A¼ {ü» pA¼aü 2NCd Cd±p_ü2 ü¸ = Bý+« £B» m_³ujA» {Bº4r
L±paz8+°+rü2¢Cd Cd ¯2+°uĀa24rm_³Íj2Bºá2áü¯Õ§.»µa
a£¢» m´+°aùü¢ .£ü ¯2A¼a£bāü¢ W ³uL¶ P® P® ' 62A¼ {ü m´¯+«s
I¯l°×a£¢Cd£Bº+°AÉ¼ ]A» -az£'+°AÉ¼l°×:2Cd m±Ā z<Ø2a£ ?u[+« +ra`»T#2!q
¹_ü2 Im 24r {2!q ;+° UT Cdl°× »a »a µÓVa£ü [Lj2.d+¹ #2 mCd» 4r+°
m_³Íj2Bºá2á»|+ ü¯2+°ü_ü23Aÿa24r[Lj2]»d 4üBº-2A¼ ü¸» l°×+°[´Õ2.»
'm´´2.d 2C£|+ ü2³Õua`Ø4abāBý ¹a£>Ø2 mCd»ff-» [a´`'+°AÉ¼¢m´_ü24r
{2Bº#»
:2Cd?« ³Õu [ÐCd¬i 62A¼ {ü +°AÉ¼ .Ö´Õ W ³uL¶ A[ ´+°»
+°mX
:2mA³u¢Ø±Ā0uØ zff -» áC¹ Ā Ø +r zl°×ü +°AÉ¼ ;+°?« .Ö±ĀBº Q[¢ :2mA¼Bº
-³uüØ-» á¸ 4ü:A¼ta+r zl°×ü|+ ü2Cd +r ¯2+°ü_ü2 ü¸ -»+° >jü±Ā#
A¼2Ćdü4r>[j2.£a
:u ¹_ü ³uC£sÐ[T L2]£+°U {üµÓVa£ü¢4üÿqAü_?«§ £L ¹_uü¢
=uÿqAü8aBºCd {2?uÖT L2.»2A¼+¹¯2U¹±ĀAÿ¼üa+rü4rTÿOª 2] Lk2.£Bº
3 ¯2A¼abā24r >L\ >?«ü Cda£Aü 2 a ü m42AÉ¼2¢ ´?«§+ r a´24r
mÁ¼Lc2.dl°×£2:2Cd TĀsa24r>L\a.dayl°×Āa£2µÓ »T#» Td [3 ³uL¶
+°ajW2]£.£ü ¯ĂW2]£.£üff-»ML¶+°¢T¯§2.»µBº
I-SERVE 157
3¯2A¼abā24r» ¯ĂÖz+°¯Ða´ ¯Ðÿu£üTµ}¸Õ2.d#2+¹¯23d ¯Ăl°×
á¸+°H2]£?«T aÀÐa£ ¯ĂÖz+°¯Ða±Ā[TµÓA¼2.»µBº:+°B»]C¹s±Ā0uØ
uü+r0uØaz+°ü» ü´Ëz+°AÉ[+°ü¯2|+Cd T a`´vaÐ+°24rm´ĀsT2.£Bº
¯ĂÖz+°CdC£sÐ[4Ly:2CdT´{ü24rT L2]£+°+¯Öa´{u4rü `¹±Ā0uØ2
-» +°AÉ¼ m´»µÓ¾´?«§A[;+° TBºCd ¢+rl°×2B BºTBºCdü¢´vLs .»µBºm´XTBºCd+
Aÿ¼Ø¢+2Cd .day.´Õ2.£Bº
a£¢»¯ÕgXm´+a° `2¢Q[+«¯ 2Cda24r

4rNÿ.dLmCdf-»+°AÉ¼I¯l°×a£¢Cd£Bº
3+°A¼É ¢+°ü¯ja`¯CØd 2-»-2µü¢4üÖH+°üT L2.d¢Cd£BºA[+«´vaÐa2424r
'm´´2.d2;+°:2mA¼ uüCdüØ2-[ü `¹±Ā0uØ2AÐa£[a´Õ¯s ³uL¶/CdXsm´+°aù[+«
z\2´{´H+rBº'+°AÉ¼] a¹¸4B 2;+°ü´Ëz¯Õ2³Í ¢+°2.»¯+[ {£24+°3
TdüÖ a»¯+2#:+°¯ÕgXm´+a° `2Öi´{-Bº4ü»At2
>d4aA¼Csd
I-SERVE 158
Ö4£W ³uA¼d z IV
¯ÕgX´m+°a` z
¯Ða´ü+°` z
Cd#¯gü+°` z
4m2AÉ¼´mùR+
´m+°a`±Āma2ÿª2
TCds.Ö#§
>4U»µÐÓ aü
ÿuaÙ ¹±Ā0uØ2
:+°BÖi {£Bº +rK-+°BºXa4Cd£Bº
-¯üµÓVa2
CdØ¢Aÿ¼
+¯a µÓVa2
-N4¹±ĀCdA»³u2
+CdsA»³u 2¢2]±ĀCdA»³u2¢+«
CdA»³Í[Cd»Cd4ü¬?u§Bº
¯2+°ü¯ÕN¤
¾¯[i l°×ü¯Ð´¾¯i£Øü
wa2Bº ¹a£ uØü+°üĀsd
£ü4- ¯gü
- ¯gül°× ü2 ¯Ă
TTAÿ¼¯ÕA¤£sü
(i)+°´ü Õ Cd2Ā2<Ø2
(ii)»A2Cd Cd z
(iii)T uÏ£A¼ z
(iv)3aÎC££A¼ z
]CdsµÓ¡N¤+«8BºÖ#¸
A £Øü+°?¢±Ā0uØ2
_m³ujA» {Bý/±Ād2
´{H[.d¯Õ+°£Cd
q[¯C£s
-# 2?«£ÅÓ®»
+°AÉµ}2
-³u2+ra£ü Bº
Fÿ ÿu¯A¼Bÿºü
¯Õ2³Í ¢+°2
_2Aÿ¼Ö+°.day
q[´m´2.£[+«/[+«=u ]y2N"
+°asCdÐ2-2!q8T?«
A¼¦0u[+°H\2.»T8T"
U {ü/CdXs´m+«md
1
#ü4raB£+°´m´2.d2
U£ Cda` 2
=2A¼a¹³Õua`Ø4aübā
AµÓa¹±Ā0uØ z
+°A¼É ¢+°AÉ¼
¯2+°uüCdBý]»¯+¹
µ¯s m.day
£¯£+°Ö ±Ādü
¯+°jCÐd 2¢2]¯üg CdÐ2¢+«
¯ÕgX´m+°a` z¯Õ2³Í ¢+° z
2
Ö4£W ³uA¼d z IV
¯ÕgX´m+°a` z
8 ¯s {4L2]-az£CÖü¯+¹£ü2!qA[ü+°ùü-Aÿ¼Ød2.»dHü+°ùü
wa2Bºa+rü;+°?«¯Ða´ü+°` zwa2BºCd#¯gü+°` z
¯Ða´ü+°` z
;+° Áa£g[+« ¯Ð¯Ða´24r {2B» ü+°`2 ¯Ða´ ü+°`2 /A³ua`l°× 3+rµÓ2¢

+°[´Õ2.»Öü4.d+°¢¸¾Á¼tÖü4 zA»t.d2mA¼Bº
:+°Bº Öü4 zA¼tCd »N.d2mA¼Bý+« ¯Ð¯Ða´2-2!q.d2mA¼Bº/2Cd ¯´v-N
{2#2N-Nq+°±pC».d2mA¼BºqBº
Cd#¯gü+°` z
3Áa2g ¢-´{Bº´{ Bº ]y±p»ü+°` 2 á-4r-´{Bº´{ Bº-Ðaz2.»ü+°` 2 á

Cd#¯gü+°`2/A³ua`l°×
-A¼4¹3+r+«£H:q̧Ö2+°dØNff
:+°Bº 3+r+« =ü¸ +rü 3:2?« JA» l°ûa¹yA¼;|+a+°24r {-»+° :ÅÓ̧¢¸
Ö2+°dØ:2?«[.d´Õ2.dBº2+¹¯23¯ d[+« -+°Bº £H {+r+«[.d´Õ2.£a3+r+«
AÐa£3:2?«[4as´?«§¯s£a:u4as´?«§uüBº3+r+«=\L±pazCda£Cdl°ûB
Ö2+°dØ:2?«[4as´#§ 4ü4C£Bº
8AÖi£;+° CdÁa£g[4L2]CÖü¯+¹A¼ü.dl°×´{BºA[¯Ða´ ü+°ùü
CÖü¯+¹£HA[Cd#¯gü+°ùüCÖü¯+¹£H
ám_³ujÖz+°¯Ða´ü+°`2¯C ]C32Aü3dÖz+°Cd#¯gü+°ùü¯Õ§¯ÕgX
üdüám_³ujCÖü¯+¹£ü2!q'wa2Bºa+rüü+°ùüCÖü¯+¹£H
ám_³ujTd2¢¯?«4r¯Ða´ü+°ùüCÖü¯+¹ ?2¢Nÿ2.d#2.£u+°§2
-2A¼|+»A¼ Cd -»+° ¯guü¢Cd#¯gü+°ùüAÐa£ m_³uj¯Ða±Ā[ z2A¼4r¢Nÿ2]3
Cda£Cd¯Ða´ü+°ùüAÐa£¢Nÿ2]2N
»A¼2¢ ám_³ujÖz+° Cd#¯gü+°ùü .Ö ´ ´Ë?u§ü¢ CÖiCdVs d /´[Cd s¢[ ´Ë#§2
z<ØÖ N
-+°Bº

dC¹£: [ÿªC£[ ud»s

» uC£[U [s
dmCddsØDÿ¯2TµÓ[fs f-[ {2N
I-SERVE 1
-2!q
A»[2]3+rµN ³Íÿª C£üK>[j¯s £Ö-u>[j2] KA»[.»Cd U {¯s £Ö
-uUT2.» KA»[¢+«m´»W2]8+ÿu£[±Â2A¼Cd£Ö-A»ám_³uj-[-ag2
¯Õ§¯ÕgXüdü»Tm_³ujl°×=ü¸+rü2/2B»ü+°ùü+r {-T ¯s±pCd {2?uaz
+°+°-Tm_³ujl°×Cd#¯gü+°ùü'ü+°ùüA¼Õ§¢/2.d+» W ³uL¶£Ej+« ³uL¶
l°ûBCd m´¢Aÿ¼m´ùR+°Cdda.»¯+£a
4m2AÉ¼´mùR+°
/CdXsm´+a° `m±Āa2ÿª2¢'m42AÉ¼m´ùR+° 8T?«-[ 2m´W2.d+£2+rK

¯ Aÿ2 zj2A¼ ¯s2N-[-+°Bº.Ö´{+£2
/CdXsm´+a° ` 2Öz+°] a¢3m´+a° ` u[+«Āa£2µÓ» T#[T.£a`.»µ2'm´´2 .¹CdXs
-2C£ ¯Ă.» ¯4raBý»-['m´´2.£[+«[>Ö-¯ÕsCdÐ2qA¼K+°+°á CdjÖz+°
¯Ð.dy¯ā Ð a´2[mÕd [[a´Õ2.dBº » /CdXsm´+a° ` u[+«Āa£2µÓ K-+°Bº 2C»üy+£2
-2C»4r+°m´´2.d¯ÕgXÖz+°´LMüAÐa£4B'¯C£Ø[ 2[a´Õ2.d .dy[l°ûB-+°Bº
.Ö´{+£2
' #ü_?«§Ö4£Wm42AÉ¼m´ùR+°8T?¢ 2m4³Õu2.d .dyÖzA¼#Öai £4Ø
m´+°a`2 z zl°× Ø ³Íam´+°a`2.Ö±Āa'wa2Bº'm42AÉ[+«´ÀL¨+rm±ĀdqJ?«¢
-¯üTd2ÖzA¼ü+r»qA¼
-¯üTd 2/CdXsm´+a° `2C¹m±Āa2ÿªÖ 2NQ[¢m´´2.¹CdXs ¯Ă.» ¯4raB»
-[[a´Õ2.£a3Cda£Cd ¯ÕgXm´+°a`2.Ö´¢Cd£aQ2?¢¸ 4Bm´´2.d¯ÕgX-2C£
4raB 2?«A» -[.Ö´¢Cd£aQ[Cda£Cd /´µÓ m´+°a`2.Ö´{C£aA[¢4B
:u2?«[a´`q .»Āsa
+r4r' Bºm´+°aùü+°H´Õ ám_³ujÖz+°Cd#¯g ü+°ù¬i¯Õ§ ¯ÕgXüdü
a¯4r.dLy¯s£az3Cda£Cda£¢»[a£Ð`m´+a° ` 2¢ám_³ujÖz+°¯Ða´ü+°ùü
m_³ujTAØm´Ö >£K[a´ÕĀsa
:A» m42AÉ¼ m´ùR+°ÖzA¼?« aw 2Bº/±pAeCd m´+°aùü±pC»3¾í Bºm´+°aùü
dC¹£: [ÿªC£[f-» 2mCd2.Ö´Õ a¯¢[Cd#¯gü+°ùü3Cda£Cd3a AÖi

[a£Ð`m´+a° `2¢[¯Ðaü+°`TAØm´Ö>£ü[a´ÕĀsa
+r4r ÖzA¼?« wa2Bº m´+a° ùü ;+° 42´{ Cda£Cd Bº m´+°aùü ;+° 42´{
T\H;+°?«;+°42´{:Q'm42AÉ¼2¢ a¯
2wa2Bº 42´{¢ÖzA¼?« m´+°a`2´vLs .»¯+£2'42´{¢ 4BºÃ -az
m´+°a`2:A»-¯üTd 2C£/CdXsm´+°a`2¢.£u #l°û.Ö ´µa¯ÕgXm´+a° `
/´µÓ m´+°aùü¢'Td ü» P¸X´ÕX´Õ.Ö´¢Cd£aX´ÕX´Õ.Ö´Bº2=2A¼+°2!q
]y¯2A»³Íq a»©Āü¢ P® ¯s {2?uaz-2A¼+¹¯2
-Q 4r+° ¯2ZCd2 ±ĀB»£a ±ĀBý ´ü¸T» ŃĀa¸ P® P® ±ĀBºCd {2?ua
I-SERVE 2
:A»T#dØ P®±ĀBºCd£ 2!qA[+ Q[+ ¯24X¢C»B {2N-2?ua3C»BqT?¢
£?«¢¸/2B»+°©Ā§qT?¢¯2ZCdµm¯s$Ïü|+CÖü¯s2N-u|4CdCdÐµmĀs_2NÿÖCdaµm¯s2¢
l°ûB¯ÐüÿAq üC¹ ]y£A¼q P® ¯s {2?uaz3ÿAq ü¯Ðü24A-[-mµÓA¼¤.» ¯s-T
-¯ü¯ÕA¤2C£[|+=¯a¾´#§4ü {
1a£ zBº¯Ðd24r»AÿT¾í4r_³µmĀsü.dNT£Bº-u2?«£Bý+« =+°Bºq[
¯2A»³Íü ±ÂBº.dl°× ¯s {2Bº#2 ¯³u>» -2A¼ q̧ W ³uL¶ Dÿ Dÿ +¹ùü¢
¯ Aÿ£ü.Ö´{+2#'m´+°aùü¾´2.d+2#ÖÅu®Bº3m´m+«d ¢'¯ÕXg m´+a° ` 2
µ¢¸+rüm42AÉ¼24ra±Â2N2N
2 ' £A¼qÿAü Cd\2Ù .d+2# J¬i2Cd ¯2m4³u 24r ' m´+°a` u[ 2
.»¯+2A2
´m+°a`±Āma2ÿª2
Wü£aCd¢Aÿ¼:um±Āa2Dÿ2.£a
WBºa£ 'm´´2.d2-2#[Áag»ám_³uj-[ám_³ujl°×;+°ü+°` 2.Ö´ .dy
-u|4¯]yA2A¼¯Ða´ÖA»ám_³uj-[ a+°ü+°`24B.Ö´ .dy[ u[+«'wa2Bº
»a»aü+°ùü+r {6£ ¯Ă[2B'm´´2.d £¯ü£#l°×±paz {£az
4+° ÖzA¼# ' £¯ü Cü\ ¯s 4rK m_³uj¯Ða´2 ´#§_BºA¼ Q[ +¹¯2
ám_³uj
m´´2.£ICdÖNff-»ü+°`2AÐa£m_³uj´LMü.»d#»=l°× 2]NQ[»¯2m4³u24r
[m´2.dm_³Íj¯2Aÿ2-2?ua z2A¼a Q[ĀÐQÿ2.»¯ +2!qm_³uj¯]yA2A¼¯Ða´ »
Td2¯üÿª24r- 4Cd {Cd2N
[m´2.dm_³uj¢Aÿ¼+°ü4#2+¹¯» mµÓ¡X
dC¹£: [ÿªC£[ ud»sf:C£ØN£+rØü
.Ö´Õ2N3 a¯¢»»Kl°×/CdXsm´+°a`2¢Nÿ2.£
a£ »A¼ Cd
dC¹£: [ÿªC£[ ud»sff-[ va+¹qA¼
» uC£[U [sff-[

4B-2N-2!q>[j2]ÿªC£üK3ám_³uj q̧UT¯s£az-2N-u2?«£+rØü
:2+r.£u {£az
/A³ua`l°×

»AxØ¦ŃÉJA¼Bÿff'ÿªT3á Cdj q̧4?«§4r {2N

+¹¾³uØ££ØC+°¦m±ĀùØCdA»3+rµÓ32A¹ĀØCff3ám _³uj+°+°q+° ±pC»'¢+°2¢

= Bºm_Cdl°×C£Bº"

Fÿ©ĀĀjAÐCd¦´ C»ff3á Cdjl°×ÿªd´Bý 4rH+°A¼üC¹2N¯aØBº/A¼az¯s £Bº

-\:2mA¼Bºd zBºÖzA¼¬i£a2C£Cd Cd TAÿ¼ü[aÐ³Õu¯s£a
:u2?«£+rØüK>4CdsÖz+°¯ÕgX[mAÿ¼ á¯s£az
J?«+C« ¹Bº

¯A» p»ØA¼ m43¯ÀCf f

'm´´2.d2-2C£¯Õ§+«´vaÐ2¯mA¼´24r» {2N
I-SERVE 3

3C£j£:A¼»+°8£m43¯ÀCff
'm´´2.d2-2C£¯Õ§+«´vaÐ2-NÐIdÖ3Cdj4r» {2Bý2N-[:u2?«£+rØüK
m´ÅÓd¯ d2¢4B'm´´2.d2¯mA¼´24r {2A¼[¢Nÿ¯s£az
:u-»+° mµÓ¡X£+rØüm´¯ +s rü2¢'>4Cd s /A¼Km´Å
Ó d2Cda £Cd4B¯+°j a´24r
¯mA¼´24rQ[+«¯Cds {A¼K¢Nÿ¯s {2!q 2/CdXsm´+°a`2¢
>4Cdsl°×/CdC»sqA¼-¯ü
>4C»s qA¼f-[[a´Õ2.£2 _N¤ JA¼ 3Aÿa´B»£ÅÓ̧l°×Q[JA¼ -»+° ¯2A»³ÍüC¹¯s
{2?uaz+2A¼a8»¹¯ÕA¤2C£ül°ûB.»¯s {2?ua+rKa£ -T8J 2]¯ÕA¤2C£ü
+r {'A¼µÓØ>4Cds2C£
ÿªTØCda[a£j`2
]Cd¯s 2¯gT¹NCd,
a?uüC£±Ās
¯A» £ag ĀAÿ+¼ ° ,, ¯aÙµ¢¸
'm´´2.d 2C£ ¯Ă¢2]_d#l°×±ÂBº.dl°× ]yÿªTØCd#§`[a£j`2 mCd»
.Ö#§ + j¢ +¹X+°H2.d+ [´{»Bý 2?«N ' A¼©Ā§2Cd2/CdXs m´+°a`2¢ ]y2N
.Ö#+¸ jüa£¯+¹4r+ra].dy´{#§#2.d¯Õ+¹Cdül°×+[+ j¢¸[´{/2#2A¼»TµÐ¯2
+°ü4Cd2N-2A¼ ü¸£?«+« .dH»¯Õ´{Bº3+ jü4?«§4r+Á\H2.d+2?uaz£?«
ÿu £Im Cd ü¸3+ jü[>24r»»Bý -[´Õ2]£?«+« .dH±pCd2N-[-+°Bº.Ö´ÕTd»
:+°Bº á£ Lc¯s£a 3+¹X+« + j¢[[´{ u4r' m´´2.d 2C£q[N4r {2#»
-$Ïül°×¯<A¼¦0uN+ra£ØüĀNÿ2]¾´BºCd2Na£ :A»-¯¬i¯ÕA¤2Cd2
TCds.Ö#§
a£ zBº4aA»£\2>¢.Ö#§ {2N-u|4 ³Ím´ÅÓd2¢'m´´2.d 2C£F>a´24r

{2A¼2!qdz+«dz+°s24r/2#2N
³Í+°ü+°»A¼µÓØ ¯s F>:£2l°×a¦ff-2C»4r+°-»+° 2N

¾Á¼tü4B:u2?«¯ÕA¤2C£q.Ö´{Cd£a£ÅÓ¡¸-2CdCÖHTCdl×° £Åu®"
W§Bºa£

m_C»d8 >ÏCÐd »CdCsd ĀØ¯Õs µhµi Ó ff

:u.Ö ´£ÅÓ®+«- uÏ2C¹±Ā#´Õü¸Cd 24Bq+°±pqA¼-[CÖü¯+¹ {Ð.Ö´ÕTCds.Ö#§
/A³ua`¢TCdsl°×3+ra2 {2N-2A¼ ü¸A[¢Ā+raÖ.Ö#§¯+°j24r/2Bº .dy L
ám_³ujl°×3+ra2qA»
¶ 2mNdICd2
dCĀØA¼XCda£ `,
F 2CdA¼bāTCd2µÓ+°s2
¯Ðd2ÿªa4C£2+°AÉ¼,,
3m_³uj:2mNdül°û ¯Ăl°û4B-2A¼A¼ -2Cd¯+°j Ö N¾í4r-N¯Ðd2ÿª {
-2!q-N.Ö#§2.¹´{!q§\2>u2?«N+rA¼-N8T+ra£üq[-NÐId ¯s {-N a+°
I-SERVE 4
Áa£g[+«TCds=u- {Cd2N"+°+°m_³uj¢m´´2.d2qA¼#»¯CdØ2
-Q4r+°a£ 'm´´2 .d2´Lù TAÿ2¢>[j2.dB2º qA¼ T as TAÿ2¢>[jps2N
-2!q mÿu2X ü¸ C£Bº JA¼ ±Ā z >[j2]#¸4r >[jps2N mÿu2X +°ü4+° z2A¼ ±Ā z
¯+°ja´2¢C£Bº¢qA¼+°A-u|4'm´´2.d2l°ûBm´ÅÓd+rü2¢m_³uj¢qA¼
a£ zBº4aA»£'m´´2.d2³Õua`Ø4abāBý ¹a£>Ø [Ja´vaÐ2.£uĀa¸.Ö±Āa
-2A¼ q̧ 'm´´2.¹CdXs+« ¯³u+ra +raùü8J- ¯a2qA¼[l°ûBJa.Ö±Āa+r_?«§
m´ÅÓd¯ d2¢'m´´2.d2-2C£³Õua`Ø4abāBý ¯Ă¢ ¯jX-_B» ¯2Āa a´24r
[ü_B» {2A¼[.Ö´+°CdÁ¼+°+°»m´ÅÓd2´vLs+r4r»'m´´2.d2³Õua`Ø4abā¯jXa´24r
P¸Özüw+CdsC¹2N-#2¢Cd ´T?«"
WBºKl°×¯Ð´2+°H\2A¼dØ3¯Ð´2¢+°[´Õ2.» ¯s {¯Ð´+rü2¢» qA¼-u|4K
¯2+°ü2¢;+° ¯s {+°[´Õ2]2N-NK¯2+°ü¯ d2¢»qA¼ Kl°×;+°¯jX+°H\2N
¯jL2´_B» ¯s { ¯jX¯ d2¢» qA¼ K -ÿª£ü :u {2!q J?«[ 3Aÿa2 .»¯l°×[
³Õua`Ø4abāBý¯jXa´Öm´´2.d2m´ÅÓd+rü2¢¯CdØ24r {2A¼[=u+°ü.»Ās dØ"
a£ zBº -A»T#2B" » ¯´Õs¢+« ÖÅu¸ - uÏ2¢ ´Bý±pd -2Cd mCd2.»Cd £

¯2Āa 2C£W2]±paz2A"qA» um4A¼ ¯g .»y¯L+« P¸¯2Āa£üÖzü¯s£az¯jX
+°ü4C¹2N -u|4 m´ÅÓd¯ d2¢ ³Õua`Ø4abāBº d¢ EÖ±pdBº+rK m´ÅÓd2
´vas»Ø¯L+«-Cd[¯jX-Cd[+« .»y¯Õ2N:2A¼¢Cd ´T?«"
WBº a£ {Ð ¯´Õs¢+« ÖR® P¸ um4Cds¢+« .»y ¢´ü AÿØ¼ ¢ Kl°× Ö+°2
.»y¾¯dØqA¼ -+°B :+°B »Ð {£ { -2A¼ ü¸ K ¯jX Kl°× P¸ .»y¯Õ2N +rK
³Õua`Ø4abāBýzÖ +° ³Ím´ÅÓd¯2A¼abā2¢´L¯ÕgX:N+rA¼».Ö Ń³Õua`Ø4abāBýAÖi2N
m´ÅÓd24L2]+rA¼-CdBý ³Ím´ÅÓd 24L2].Ö´{Cd£3¯ d2¢3³Õua`Ø4abāBý+«
z+«s .»y¯Õ2N:+°3dqBº-2!q-´?«¯jX+°as:+°qBº¾í¯Õ§+«+Cds³Õua`Ø4abāBº
.£yBº3d»a'd»a3d¯jX'dw+u+°ü4Cd2N"-2A¼|+K¯ÕA¤2Cd2
l°×A¼aA¼-2A¼|+:2A+°/A¼³uL2.d+m´ÅÓdm´X±ĀA¼+°¯jX£+rØü[2?«+ -2!q
¯A»
p»ØA¼ m4 3¯ÀCff 2?« £+rØü[?«+ C£CdaØ2 8T#2!q m´ÅÓd ¯ d2¢ m´´2.d2
m_³uj¯Ða´24r {2N-[.Ö´Bº»
>4U»µÓÐaü
:u.Ö´Bº2 ü¸_d#l°× .»y a¹/´¯ÕA¤2Cd28T#2!q>4Cds U {Bº'µÓÐaBº

-»' z4Ùal°ûB]£jmCd¯Ða´{q-[J?«¢m´´2.£[m´´2.d24r.dBº#2_2Aÿ¼2
m´´2.£[m_³uj4r.dBº#2 z+«s U {Bý4k rK'µÓÐaBýk4rK´#§+[JÅÓ®¢ {¯C£Ø2µÓ8T#[
´Lµ¢Aÿ¼.» ¯sT\qN´LµÓ¡A¼¤ám_³uj»
+°+°a£ _2Aÿ¼ Ö+rü»T 2.d ¯.d´{[_?«§ {£az'A¼µÓØm´´2 .d2qA¼ l°×2!q
4rK ¯Ă-» ´Õµ.d2±pA¼-azC» ¯ĂÖ¢´ü {2B»NA¼µÓØm´´2.d»Ö_d#
I-SERVE 5
{2B»N_d# {2B»A¼µÓØm´´2 .£[+«]+«CĂd .» ¯s¢´ü {2B» ¯Ă»£ØNÿ=uCü4Cd2N"
-[¯2A»³u´BºC£»ÖKl°×´vaÐ».Ö±Ā¢ú_d?u-»ÿqA¼2 ¯Ă.» ¯4raB mCd»
¢ú_d?u-»Tq»q {
¹>4>4 A G¼ ü2CdAÉ ¦
á¯ a2CdÐTa³uÕ C»¯AiÖ ³Õu,
CdÖ atÐÖaj¯Õ[a2Cda2+«C»
+«Cd2>4Cd>4X+«C» ¦,,,¯aÙµ¢¸
¯Ăm´´2.d2m´´2.d» ¯Ă-TTBýTBý4rq»q {6£3wa2Bý2?«¢ ¯Ă
W ¯sm´´2.d2W¯s2Nm´ÅÓd A¼ü ü¸m´´2.d2W ¯s ¯Ă mCd2W2.dA¼
a£ zBº:2A¼l°×A¼©Ā§2Cd2.Ö´2Bý
WBº A¼©Ā§2C£ül°×8T¢#dØ":N a+?° « ¢.Ö´{ +
62A¼¹±Ā0uØ2fQ[+«A¼©Ā§2Cd»
:2mA¼ u¢±Ā0uØ2f -» á 4ü ü `.dLmCd Q[+« A¼©Ā§2Cd» 6£ 3 aw 2Bº/CdXs -»
A¼Õ§¢2].Ö´ÕT4+°m´´2.d¯ÕgX-2C£ ¯ĂJA»3Aÿa´Bý {2N-[.Ö ´2A¼l°×mĆØ» +°
A¼©Ā§2Cd24r
ÿuaÙ¹±Ā0uØ2f.Ö_C£T
ÿuaÙ¹±Ā0uØ2
+°uüm´ÅÓd ü ³Ím´ÅÓdü=u ĀsÖKl°×CÖü¯ 4A3 a¯¢» ;+°

³Ím´Å
Ó d 2>L\±paz2N;+° m_³uj4rL3dzØ2IL±paz2N+Cds m_³uj4ra .£yBº
3d4rLÖzA¼?«a¹$¯Õ§m±Āa2ÿª2-az2N3¯Õ§¢ÿª4 {-» ³uÄCds UT´{?u§Bº
Kl°× CÖü¯4A a£ Ö+°?« +°uü¢ /CdsÖCds Cd´ĀĂAÿ¼ ü .»¯Õ w+i üØ¯ÕgX[
-2A¼+¹¢Cd {2Bº4r+°u2Cd2a£ Bº2 ü¸Cd´¯Ă3\±pazU {ü+2A¼a2?ua-u2?«
U {ü ¾í +°uü¢ {ü ¯ás ¶ü A» Cdü ÖzA¼¬i -Nÿ+ra ´{aü4r >j¬CdsCd
{2?ua :u2?«£L >jü JL UTCd .dLmCdü ü ¯2Āa´l°´{ ĀA UTC£ü4r
{2Bº {£ÅÓ̧ I|a»a4r {2#2N3+¹ l°×.»L£B» ÿª4 {-CdBº3+°ü2¢a£¢»
a¹$¢¸¯´s_ü¢;+°Bº+r ü¯Õ/£Bº
ÿª 4 {-2!q» +2Bº.dLd-[-a2g 'ÿª 4 { 2A¼a áÐ Cd´{ .dLdüJA¼ÿua£Ø¯³uÕ CdBÖi
=l°× +rü2Cd´¯Ă Nÿ¢»+rü24Bº´{Cd {2B»£Bº
Cd±p dU ¬i3A¼2Ćdül°×µÓ¡ml°×Bº-»+Bºl°×´{?u§Bºd A¼µÓ .»y¯L+«3
l°×þ@£Bº jAÉ¼Bý -2Cd -2A¼4rBº4r _³u¯X -2Cd »AÿT4r Cd Cd2mBý -2Cd Cd´¯ÕÐ4r
C»uBº
£ÅÓ®N8+r2CdU 2-BºT¢[£¯2Cd2mBý=´{Bº.d¯Õ£a£Xo ju4r¯ Nÿ¢
{2# {2B»£Bº=´{BÖi£3d¯ NÿTBý]_d#l°× ¯sµÓ¡ml°×Bº=2C¹m ´ 4r3dl°×
µÓ¡mµÓ .» ¯£Bº3¯ d2¢Cd2mBý .» ¯¢Aÿ¼ü ü¸ á CdjCdCÐd 2´#§_Bý-Cd4B
Cd´¯Ă Aÿ¼¢¸+«m´»W¯s {2B»£Bº
-Cd[¯ Nÿ =l°× ¯´{[H.»N+rA¼-Cd¯ Nÿ¢2]_d#l°× .»y¯L+«Cd2mBý
I-SERVE 6
a£Xo ju4rD4¯l°×±paz/2B»£Bº'l°×ma£BºµÓ¡ml°×Bº.» ¯´[8Jq+° +2Bº.dLdü
Ö2#¾¯ü»ÅÓ̧Ö2#-u-uXL\ ¯s {2B»£Bº
µÓ¡ml°×Bº¯³u>24rÿu {l°×Bº¯a¯ ³uA¼dzBº+°T3-BºT¢[m´+° X½2A¼a£Øül°×
-Cd[ ¯Ă±Â2\±pCd {2B»N3Ö Hl°ûCdü3´vü±Āü3ÖÖü>ü¸ü-Cd[+«
CÖs+«¯s {2B»T
+rK:2Cd¢Cd2mBý4ra.Ö´ÕCdCdsÐ uÏ24as .»yN
:2Cd¯¯Õga24r+°[´Õ2.»áÐCd»
[CdØ2+rA¼2#2!q'´vü±ĀüTüÖ2Cd" a¹ 4Ö H4[´Õ ¯s]ma_mauB»'Ö ÅÓ̧
l°ûCdüTüÖ2Cd"a¹$a¹(+`«2]±p»'.d2mA¼Bºl°×L´Õ2.»ÖÖ üTüÖ2Cd"ff-[-CdBº
7\¯uBý±p»£Bº
;+°´+° ½2A¼aØCdk a¹´+° CdCdsÐO uÏ¯;+°´+° m´´2.d2¯CØd »7³u a¹´+°
3CdjCdCdsÐT»+2° ;+°´+°½2A¼aØ2+¹¯2Cd´ a¹´+°¯ Nÿ+¹¯23a£#2:u[a2Cda
¯Ă¢ 74u#¬i 3 µÓ¡m+°l°× aBý+« µĂ2X A¼+°+° -Cd[ ´L¯ÕgX =# +r[ mXµÓ2l°×
¯ÐaÙ2u-az±paz2N
µÓ¡ml°×Bº:u\ü\u+#§+2#a¹$¢¸;+°£Bº-CdCdCd2mBým´+° »l°ûay[
¯ Nÿ +¹¯2 +°Õ .»¯s£Bº Cd2mBý -´?«|+ ¯ Nÿ¢+« ÖR®±pdBº +Bºl°×l°× ¯ Nÿ
l°×NVl°×A¼al ×° 2B {2N'A¼µÓ ¢3+rµÓ2¢+«ü+«üa££q¹T[´Õ2.£azµÓ¡m+°l×° aBºCdü
=Xs.dµBº
-´?«|++[N ØµÓl°×süĀNÿ2]/2Bº#2 üµÓ¡ml°×Bý+« 3+rµÓ2¢¯2.dL¯sA» +°Øü
+°[´Õ2.£a £ÅÓ¡® ?«§ +°Øü +rA¼ A» »µÓØü -´Ăa¯ü 3 -2Aül°×3 TuĀül°×
µÓ¡m+°l×° aBºá W2]±pdBº¯2ĀaTµ}2 ü¸£L¢;+°´Õü¸A[½2A¼aØ2:Cd[+« V
CÖs+«2]2N
3´Õü¸=2Cd=Cds¢=2CdA¼a2¢ {2A¹8Ö4rK'l°×ma£Bý+« 3´Õü¸Cd+°ÅÓ® z2A»
Xa4Cd#¸3µÓVa¯£¯üCd zl°×ül°×Cd4üCd#¸3-2AÖü.d´{ÅÓ¡®Cd.Ö {ül°×
pl°×Cd#¸C¹.dĀ\2N
:u.d¯s2Bº4r» -´Ăa¯ü42´{ z2A¼l°×ÖR®±paz2N-m´dCd24rµÓ¡m+°l°× aBº
4Bq]3AL»Bº ¢dBº
:2Cd¢µÓ¡ml°×Bý¢[CdCÐsd $ÏBº [mA¼q.£Bº3CdCÐsd $ÏBº _uC£a24rT»+r[ul°× .»yµBº
A[+«[m4³Í [I¯l°× ]y zBý¾´?u§BºÖÅÓ®¢azµÓ¡m+°l×° aBýkÖl°×Bý´Õ2] P®Cd2mBý
m´+°»l°ûa¹y¬?«§ ¯Ă8+rm42.»¯+¹ [[ab2Nÿ2.£Bº
µÓml°×Bº8+rm4C£m´d Cd2 P®ÖzA¼ü¾´?u§Bº :Cda 3¢.düKCdÐa¢»Cü4±pdaz
:2|+ z2N ¯Ă 0uP -az±pC¹2N -+2# {2Bº4r =´{Bº ]y2A¹ =u ]y2A¹
CÖHdA¼4rK:2A+°?«3l°×ül°×uBý .»y¯Õ ¯Ă¢+«A¼L ¯2C£Cd»-az±paz[2Bý
l°ûay2N+Nt+°ùü-»Ø¯L+«´L¯ÕgX=u {2A¼2!q3µÓ¡ml°×BºCdC£» a]±pdBº
a]±paz7a+¹qA¼Cd»3l°×ül°×uBý-az±pdBºCdjdzBº-az±pdBº
I-SERVE 7
:+°B» {£Bº+r[-+°BºXa4Cd£Bº
3A¼µÓ¢µÓ¡ml°×Bº=2Cd ¯´{ {£B¹-Cd[|+CÖHdqA¼m+° 24r-Cd[7³uüI4ü

Ā4Cd£az
3-´Ăa¯ü_2A¼2 z2A¼l°×±pC¹2N+2Cd ¯´» Ø¯L+«_2A¼2qA¼Cd ü]
´Õü¸ ;+°C» {2N 3Ö z2A¼ Bºps2N Ö+rü µÓ¡ml°×BºBº¯s£Bº 3Ö ¯ÐaÙ¢+°2¢+«
m´W» 2]2N3¢+°23 ü-A¼bāC2d 4r {£a3´vA¹#ü3ÿª £ü3m+B¯a¯ Ăü
-A¼bāC2d 4r/£az;++°? ¯§24r+°[´Õ¯s£azm+° 24rN+rül°×ü£ÅÓ®:ÅÓ¡®£ÅÓ®
£³u£ü£ÅÓ®TuĀü£ÅÓ®T³Ía£ü£ÅÓ®4r£ü£ÅÓ®4r£ü£ÅÓ®£?uØü£ÅÓ®
T £ü£ÅÓ®+°ü +rü-2A¼a+°[´Õ¯s {£a
-´Ăa¯:2+r z2A¼l°×Ā4C¹2NĀ\Ā\3Ö:2mA¼¯ÿª¢+«m´»W2]2NA» a£>
¯Õ2³Í¯2¢l°ûayA»2» mA¼Býk .dBº4r»-´Ăa¯ Ö+°Bº¯s µÓ¡ml°×Bº3A¼a2 4r ¯L2.£Bº
A»2» mA¼Bº-2C»3A¼a2C¹=A¼a ]yĀÐ4Cd2´H+«Cd-a¤¯Õ2³Í¯2¢l°ûa¹y¬#§l×° £Bº
µÓ¡ml°×Bý32A[+«-2Cdql°×2B {2N:2Cd¢A»»2mA¼BºµÓ¡ml°×Bý+« ;+°TBýN8a£#
.»µBº3TBýN¢+2.Ö2 ¯´{TmµÓT2]µÓ¡ml°×Bº7a.dBº?u[+« _düA»a£BºAL¢
=2A¼wa2A¼a¹ ¯2A¼a£24ü +°[´Õ2.£a ;+° .¹# C£ ü] 3 -´Ăa¯ P® +°[´Õ2]2N
:A¼taá¯a2Ö³u2¢´BÃa
Cd+°`»S+°?« ´Bü[µÓ¡ml°×Bº¯2+°H2.£Bº]mCd2-u|4>L\2N3S+°?«¢3
C¹#¢ A»»2mA¼Bº ´2´Õ - Cd2 +r+°4r -2N2N 3 Cda£Cd µÓ¡ml°×Bº 3 -´Ăa¯C ¹
T³uL¯Ă:2.dT2.d+°Cdzd 42¢¯42 +rü2±Ā#32A¼24r4Bý ´µBº
3Qaea£mX4Bý.£+°µÓ¡ml°×Bº P®:2mA¼´{a2.»a£Bº-+°Bº a¹£ü4dz4rü±Ā#
¯<24rT³uL2.£Bº
´{`Ø+°
d ¯2Aÿ£C CdCµd y [ 2Bºq ,
CdÖ ¯³u [£Ø´±ĀC¹´³uC£+°X¦,,¯aÙµ¢¸
:´?« al°û ¹a£>Ø2¢ ¯<ÿ¢4rüÿªT¯sµÓ¡ml°×Bý+« ´{`Ø+°d2-az±paz#¸4r
;+°ÿu ¯Ă¢-¯2AÿÖ2NA[C¹-CdCdm´Õdza£HC¹+°H¯ÕÿªTJA¼´BÃBº
3´BýTAÿ28T?2!q´{`Ø2W2]±paz2A¼» -¯2Aÿ2 {2Bº#2 ü¸-Cd[N ØµÓVa2
l°ûB]X+«±paz2NA2C¹3U {HA¼at ¯+°j µÓVa£üC¹4Bºq[´l×° u¸4r3+rµÓ2¢Xa4Cd
ÖH¸4r.d2mA¼+a« ùü¢+«.»a£a3+«aùüAÐa£3³ÍaÖ4ØÖ\2>ü¢+«.»a£a£?«¢¸;+°
\2>A¼µakA»µ[+«.»L2N-+°Bº;+°mu³uj`Bº\2>-24r 2Bºl°×X£Bº3\2>¢[
U {Bº3mu³ujBýAÐa£-Cd[ÿuaØ4abā2¢+«.»L+Bºw+i ´{?u§Bº'>j¢4B-Cd[ á
µÓ¡ml°×B»
>jü>jü4rĀ|4U {ü.dLmCdü.Ö´{+»#´{Bº´{a£ùü¢Ā Ø24r3
>jü[2?«¢3U {Býk;|+ áC¹ Ø ³uL¯s {2?ua+°AÉ ½+°aØ 2+¹¯2:u.»Āsa
»|a »|a >j¢¸ »|a »|a á¸ /2Bý /2Bº .dy +rK ;|+ U {Bý >£j2Cda m´d`2 =u
Ā4C¹2A¹.d´Õ2.d?u[+« .»y+°AÉ¼ü4+°:u2?«+°AÉ¼¢¸3U {Bý+«-[>j¢¸-A» á
I-SERVE 8
/#¸4r ³ua¶ü .Ö´{Cd {2?ua[ 2 4 [2.£H :2Cdl°û ÿª4l°× aBÖi µÓ¡ml°×Bº
A¼µaAk µ» 2Ó ¢mu³uj`l°× aBý4r>[j2.£Bº-+°Bº-Cd[+« P®Cd´¯ ÐÕ >üĀ24CØd 2üDÿ2]2N
3¯³u £¯2_ü2 ü¸-CdCd±pTAÿ¼ ü»a y+[Cd±p[B iÖ ;+° Ð2Cda+rü2±Ā#UT2.£Bº
+rK:2CdCd´¯Ă¢/£Bý+ ;+°T]mCdÖ ¯[»µÓ2=A¼wai2N3£Bº¯ÐaÙ22]a£H´Bý
-´Ăa¯ '£Bº;+°3BºqBiÖ ´{?«§ 'µÓ¡ml°×BºCd´¯ Ă.»¯+» 2¢:Cd[ z2A¼Xa4Ā\2N
Ð2Cda+rü2±Ā#-2!qN Ødz4rü±Ā#Cd±p[¢/CdµÓ¡ml°×Bý+« ¯Ă
.dH2]2N3qBý+« £+ra2¢/+Bºl°×;+°Bº´{?u§Bº
'´Õü¸£Bº´{?«§A¼4ÙL2SCdµÓ¡ml°×Bý Á¼¤C» L±paz2N£BýJA¼ -2Cdq[
Ö³u2C¹Cd3¯süK=+°Bº/£d[T.£a`ÖzA¼ü¾´?u§Bº£Bý+«-2Cdq[Bº_b/2BüK
Ā?«q[±Ā2BýCdØ2/2BüK .dyq[¯A¼Ùùü {2BüKµµÓÐCdÖ3dzØ2/2BüK;+°!q
Cd´_düA»L2N' Wy2CdC¹-Cd[Cd±p[2C£mÿª§´?§«Cd±p_ü2-Bº42?«2N:u
CdµÓ¡ml°×Bº´{mCd]2Cd¢ z[\/2Bº4r» CdØ {-Cd[T2|4¯Õ2N
´{mCdBý+¹¯2ÿ¢4]2Cd¢´BºÃCdµÓ¡ml°×Bº¾í>j¢ Aÿ¼aA»µÓ´{a£$4r´{?u§Bº
-+°Bº.£u+rü2ÿ¢4rüÿªT2]+L[s ¯2±ĀN2]] L+«£m´¯gAÿ¼aj2¢ {2#µÓVaC£Ø42
.»µBº
'Cd±p£¯ ü¸3¾í>j¢-CdBº
¯ 24rf ³ÍQIa£C£´¯´{mCdBÖi>[j2.£Bº
a£ '>j¢ mCd2-Cd[+«´vaÐ´{.ÖBº¯2Āa£üKCü\±paz¯¯ÕgaÖÖia£4Ø2
+°H\¯ Nÿ¯ÕgX-2N3QIa2¢[.Ö#§u4r»[µÓyü24r/2Bý±pdBº
-¯üµÓVa2
a£ '+°AÉ á2 á ¢ÖzA¼?« # a]±pd¹8Ö'>já2á-2C£

=+°Bº>L\2N" 2A¼aáÐCd2JA¼Cd2mBým´+°l°ûay[]CÖs+i rm4Cd+¹¯2l°×¯Às´BºCdµÓ¡ml°×Bý
¹a£>Ø2¢>L\2N3£?« 3µÓ¡m+°l°× aBº-u3¢]¯s;ÅÓ¡® a]±pazl°ûa¹y4r
»ül°× »ü ¯2 CdĂa£q AL¸±pdaz :[ »ü8ÅÓ® Aÿ¼Ø¢ X2B KÅÓ® q+° 3 µÓVa2
µÓ¡Õ2]±paz;+°a¹$=2Bº?u+°q¸a£H±paz2NÖzA¼üL+«.Ö#§ q¸´+° l°×;L\±paz2N
' µÓVa2 :u l°ûH±paz£ -Cd[ ¯Ă mCd2 +¹BÖ d¯Ă¢ / qBý´Õü¸ u4r
42Cdü»¯s» {2N-N-uü+°ü¯2 CdĂa£ü42Cdü»¯Õ»¯Õ ] L+«
¯ 24rfQIa2¢
Tmµ2X.Ö2N2N
-2Cd C£s2Cd´Ë£2 ´ü£2¯A¼Bÿ ´Õ,
C£2¯2¯XA¼µ2µÓ¡+m ¹TA»³u Äÿª ¯ÕCg ¦d ,,
¯aÙµ¢¸
=[ü+°ü ¯2 CdĂa£ü4r¹3µÓ¡ml°×BºA»³u 2ql×° 2B»:[>jü¯2ĀaA¼µÓ -ÿTª ¯s
.£yBºA»[ ü¸:u.»d4H4rBº-2!qU {üm´¯sCdA»³u»¯CØd »mÿu2X ü¸±ĀCdA»³Í ü
a]±pCd {2?ua3 a´{ q¸ '¯2Āa2:2CdA¼Bÿ2º 4r/2#2NQ2?¢¸/2B»¯2´Ë#üK
:2Cd ´Ë24r /2?uaz -az£ : K ¯Ă .» ¯ +°üü mCd» 4+° ' ÖzCd2s
I-SERVE 9
¯2Āa 2C£+°H´ÕC» -N[ĀĂa» :´{Bºÿª4 l°× aBº.»¯ÕNl°ûB ¯Õ+° +°ü
mCd»4+°-CdBºµÓVa2ql°×2B»:[>jü-ÿªT2.d4H 4rBº
:2Cd?« ¯2Āa+°ül°× ü+ra`Ö -Cd[ ¯Ăl°×;+°£Bº3Aÿa24r {3ÿª 4´{mCd
µÓVa2 3£?« ¯güA»³u 2 :´{Bº ´vLs4rWNÉü2 -az±paz {2N A[¢[ a+°s 2Āü
=2Bý±pdaz= z+°ü.daj2 mCd2T\uaz
:u2?« K.dA¼µÓ¢Nl°×q[µÓ 2´Bý {£-+°Bº {´µÓ¡´+rØA¼qT3µÓVa£[´Àl°×
X»qA¼A[+«+ra`»T#2!qm´+° ¯ Nÿ¢l°ûay[ {ÿª4 {3da£4A»Ð©Āüq[
³ÍCd´µcH3dCd±p_ü2 ü¸-+°Bº {2B»´µÓ¡ {ü´l°×ü+#+rü4B3µÓVa2´#¸
¯³uÿu 2C¹m´ Ls2.£az
:u /2Bº4r ÿª4 ³uL¶ ¬+° ¢ »az ¯2 CdĂa£ üdØ+° ;+° a¹$ ÿª 4 ³uL¶
Cd´¯Ă Nÿ2]q.£Bºq.»#´?«+«= z+°ü.daj T\H=2Bý±paz/+Bºl°×µÓ 2Cd
m´+°+°[´Õ2]2N-2Cd ³ÍCd´¯ÕÐ-azÿª4 ³uL¶+« l°ûB´{mCdµ¢+°2 z2.ÖCds+.»y¯Õ2N
3µ¢+°2m+¹Aÿ¼24r L
-wa|a£Cd´¯Ăl°×ÿªd´Bý:+°Bý´µÓ¡ {ü´l°×ü+#+rül°ûB
£+Bºl°×µÓ£[ z#§+¹ B[+«Ā³u¯Õ2.dqA»3±ĀBº CdØA» Cd+«=2CdAÿÖiaØ2"»m_X+«
{2Bº4r» £+Bºl°×m±ĀùüI¯l°×±pC£B"£Býk :´{B» µÓ´Õ2]±Ā|aĀsff-[Cd¢Cd»
/m424r3¢]2.dĀ4rBº
CdØ¢Aÿ¼
³uL¶ 3¢.d£Cda24rü CdØA» CdC£+razÖ2#» 3 CdØA» Cd ÿª4 ³uL¶

=A¼#Ā+rCdL2]:um´¯2\2.dĀ4rBº

³uV¶¢+°¯ÕgXCÖH¯Õ£ÅÓ¡®CdCdsÐ uÏ£[-2A¼l°×£ÅÓ¡¸:CdaüA¼4Ùa Cd´{ü {£

+¹´2CÖ.d y+¹aCd´{ q[.¹#+¹´2CÖ.d y+¹a[mĆØ» +°24r.Ö´+°aqA¼JaCd´¯Ðü» z
Á¼ {ü¢ {2BýTNÿ[a£Ð³u`.» ¯-Nÿ+raü2;+°L+«ÿªd´Bý TAÿ¼ ü +¹ z¾Á¼tü2!q
4ÁaTĀs24rKÿ ª d ´B2º )CÖHTCdl×° ³uV¶µÓ´2Õ .£ü+[KCd´¯Ă±ĀBº.»¯+¹l°×

»Ö L[-l°×2#£ {"»+ru[:´?«+« +[+¹#¸ m_³Íj2BüT2|4µ

+¹#¸+¹#¸m_³ujüTk {ü ³uµÓÐaüT2|4µJ¢?«£ÅÓ¡®£+¹¬+r"£Åh® a
µÓ´Õ2.dqA» {ÐµÓ´ÕĀs£"

:2A¼L[ T24Cd£2!q :N £ a£4A»Ð©Āü ü¸ 4rA¼ :N ¯Õ§¢ £+al°× 8aBºÃ
[dXKaú¸[+«±paz#§4rU {ü+rü2¹?¢¸´BºC£aKl°û;+°[dX {2N£l°û;+°
[dX {2N- uÏ2¢´BýK[dX[ {Ð±ĀBº.»¯+¹l°×

6£KCÖHT8Ö2N"KCd´¯Ă8Ö2N"KN ØA¼Õ§8Ö2N"KCdCdsÐ uÏ28Ö2N"

+Bºl°× a`2.£Bº[:2Cd42A¼a4 ¹ÅÓ´B Cº £»T?«"Kl°×CÖHdAUT+«¯güA»³u 2+°£¯+°j A»³u »
m´_ü ["¯+°jA»³u 2!q8T?«"¯2+°ü»¯+°jA»³u 2 ¯Ă¯+°jA»³u 2

{ÐCd´¯Ă Nÿ¢ {2Bº4rK+Bºl°×Öz+°¯2+°üµÓVa2 ¹aAÉü» aÙ2¢.£u

A¼a2ÖR®2N-uÖÅ}®#´{BºÖzA¼#+2Cd ¯´{ÿª4´{mCdµÓVa2C¹»ÖR®2N
I-SERVE 10

3Cda£Cd-N¯ÐaÙ¢+r[+«.»LA» C£µÓVa£[Aÿ¼L2]2N3µÓVa2C¹£ü4dz4rü
+rü24Bý´Õ2N-+°Bý2]ÿªTJA¼´Bý A¼µakA»µÓ2¢mu³uj`µÓVa£[Aÿ¼L2]2N3¾í
>j¢+¹¯üA»µÓ a£>µÓVa£[AÿL¼ 2]2N3¾í>j¢-BºT¢´# ¸¬ L£Bº-az2N3Cda£Cd
424rIa2¢³u2¯ -az2N3Cda£Cd ¯aØ 2µÓ2¢;+° a£ ¬i2N3Cda£Cd ½a ĀÅÓÐ
A»µü¢ 2mC£ü/Á»W2.»4aÖi2N3Cda£CdTAØAÿ¼a¢+°2¢;+°TAØAÿ¼aBÖi2NCda£Cd
ÿªTJA¼ ;+° z[´{mCdBÖi2N3Cda£Cd mA¼A»µÓ a£ ¬i2N3Cda £Cd :´{BºK+Bºl°×
£¯A» {Bº»_Õ+« ´{mCdBÖi
¯ 24rfQIa£Cd´¯Ă.»¯+2#£Bº

³uV¶K+Bºl°× ¯Õ+2° 4r=Xs>jüK.Ö´qA¼+[ a]±pd;+°ĀL

T2Aÿ¼ØáÐCd2JA¼ +«a£CdBºdØBº a¹ ĀL ½Ja A»µÓ2¢ 2BºqµÓÐaBºdØBº a¹ĀL
mX4asA»µÓ2¢4rBýA¼4r´{?u§Bº a¹ĀL+«a£CdA»µÓ2¢ÖA¼a±ÂA¼4r´{?u§Bº a¹ĀLKÅÓ¡®q[
.¹#O2+°4r´{?u§Bº a¹ĀLC£?«.# Ö § JA¼ ±Ā z4r´{?u§Bº a+° ĀL Nt.Ö#¸ A¼4Ùa
-BºT+¹Bý4r´{?u§Bº a+°ĀL 2mXl°×Bý4r´{?«§TAØAÿ¼aC£Ð[ĀNÿ2.£Bº

3TAØAÿ¼aµÓVa2C¹;+°+°ü+rü2±Ā#ÖH\±paz+°u2Cd¯ d2üm´ÅÓd\¢
´BýTBºCdu4rÿª¯jÖ±pdBº3Cda£Cd P¸¯Õ§m±Āa2ÿªÖ´{Bº£¯A» {Bº» mu³ujBý+«
´{mCdBý4r´{?u§Bº -2!qK´{mCdBý ¯Ă:´{Bº£¯A» ´{mCdBý4ra±Â2NCd´¯ Ă.»¯ +2?¢2N
Kl°×+r£ü+2!qKN ØA¼Õ§C¹;+°ĀL.d¯+¹ff
4 [+° :2A+° W ³uL¶ ¯Ðd24rÿª4°×l°× aBý +°AÉ¼d .Ö ´#´{Bº :[>jü .Ö´qA¼
:´{Bº CdØA» CdAÐa£.£u>jü.Ö´Õ ¯s £Bº'+°AÉ4 2¢'T a£ü-T +«C £2µü
-2!q-mÁÿ£2µü-»+°>jü¯Qae+rü 4Bý.£az-2Cd a|+'£+rØüC£CdaØ24r
2¯ÀÐ+°L2.£H:+°3+ru[+'+ru[+±Â2CdqA¼ :+°B»+ü+r2µÓ2 {2Nÿª 4 ³uL¶
¬+° ¢-NÖ»ØÅÓ¡®+r4r'µÓ¡ml°×Bý ¹a£>Ø´{¬+°¢¸ -Nü+°ü»ÅÓ¡®-»N:+°Bý
+ü+r2µÓ2'Td [/CdXsm´+a° ` 2¢E¢±Ā0uØ2¢u4rT L2.£a4 [2.d2Bý:+°
2 P¸+°AÉ¼¢+«m´»WAt2
-´?«A4r ³2+°L2] ÿª 4 ³uL¶ ' #üC¹ ÖCd_s Bý±paz .»Cd ü ¢Bý2.»¯Õ
+rüA» Cd
ÿª4 f-[´ÕH]:u-£Bº

ÿª4 CdØA»£ K z2A¼ »Ö2Cd" [dX _ü2 ü¸» » ´{mCd£ØÖ³u2¢
´Bý±pdK[dX[4 [2.d+°[µÓ´Õ2.£ü[.dµCd´{.»µ»W+raÎBýk {Ð
.Ö´Õ#¸4r»N ØA¼Õ§C¹.dµ¯ 24rQIa2¢£+Bºl°×Cd´¯Ă.»¯+2#£Bº:´{Bº
£l°×u4r[µÓyd {C¹2N'µÓVa2 ü¸ ¯Ăa£ #2qA¼ ¯Ă q̧ µÓVa2 ps2N
´2.dÿªCd d24r:2Cd4?«§4r+°[´Õ2.»'µÓVa2 ¯Ă q̧ Cdd a- {C¹2N
¹>4Xÿª C££2
A»ÐµÓV|amCd¯aÐ4,
8 µÓVa2³Õu
»»A2¼ u ØC»>4C, ,¯aÙ µ¢¸

+°+°m´X [Õ+;+°?«+rA¼wa2BºµÓVa£ü {£az;+°?«'¯güµÓVa2wa2Bº N3

¯Ă'¯güµÓVa2´LTCdÖN ¯Ă» µÓVa2¯aÐ£Ø´+° Ö N'>4Cd s ÖzC£sK
I-SERVE 11
¯Õ§2.»N-A»:uwa2BºµÓVa£ü#¸+°[´Õ¯s£'wa2BºµÓVa£ü4B ¯Ă ¯Ă+°2!q
»a+rA¼+rüA»£'Td2.£u-A¼bāCd24r {2Nff
CdØA» Cd ³uV¶ u4r.Ö±Ā {+rKU {Bý+« ¯ĂµÓVa z-»Twa2BºA»³Íü£»
-N-2Cd4?§« #+rA¼[>Ö4?«§ #8T#2!q' ¯Ă.» ¯ 2 ü¸>L|4[a£j`»
¢+°mCdd 2

¹ [a£j` mCd»Cd>4mCdsdff¯aÙµ¢¸

Q[_?«§ 8TCÖüC¹2A¼2!q'm´´2.d2¢
>Bº24r+°[´Õ2.»Q.»Cd24r+°[´Õ2.»Qff
wa2Bºl°ûB ¯Ă.» ¯[a£jùq-2!q ¯ĂÖz+°a±Ā2Cda£q:N=ul°×A¼aC¹2A¼2!q
>BüK.»Cd £üK:uÿqA¼£¯üKa´{4?«§' ¯ĂÖz+°-¯¬iµÓ+«sA[+«-Nÿ©ĀÖ
¯£jmCd2+r #2 ü¸»-2!q ¯Ăl°×-Nÿ©Ā24r {¯£jmCd» >Bº ¯s {4r-¯ÕsC£Ð[
±Â2A¼C¹2N.»Cd ¯s {4r-¯ÕCs £Ð[±Â2A¼C¹2N:2+r¯§24r.Ö±Āü2!q-Bº4/
TC»s +r2Bº24r+ jü4r3l°×ü4r´{ {Ðü4r´ÅÓ¡®4ra±Ā2Cda2.Ö2N!q̧-Nÿ©ĀÖ3
¯£jmCd» 3ám_³ujÁag»¯TµüÖ'm´´2.d24rT 2Dÿps2N
/N;+°!q-Nÿ©Ā2-A»¯£jmCd2-A»ám_³uj3;+°A2?¢¸2.»]mCdT]mC£¬i
µÓĂl°×üs +¹?u+¹#¸4r/A¼bTā ¯s £az3 µÓcl°×s ¢¸+[A» Cdi¬ £az+[ Ø¬i £az
+[+#+r¬i£az:uU {ü¢-»+° a+rüCda4Cdü8aBÃazm+° 24r4a {üWØü
8aBÃa
+¯aµÓVa2
³uV¶: K ¯Ă.dH2.d#2 ü¸ 8aBýT+ra£q3T+ra£¢¸ ;+° T+ra2:´{Bº

¯ 24rQIa£ {2NÁ¼:A¼ta2ÖR®.d¯Õ At2
ÿª 4+rüA» {HA¼at ¯a| -2!q¯a| -+[3+rµÓ a£Ùm´d`2.»¯Õ ¯ 24rQIa£[+«
]y+2.Ö2 ¯´{ÖX+«Jÿª4´{mCdBýA¼4ÙL+«.»a£a
[LÐ+°ü¯ Nÿ¢ {3l°×ma£Býk.d¯s» CdØA» Cd7a2Cd42Cd.»¯+[
8 ÖØ
:N4¹K+Bºl°×ff-[D4Ùa4r-L.£Bº34r {|++°ü+«¯ Nÿÿª24Ö3 z[l°× aBºÖü¸4r
+°Å¡Ó ¸ CÖL.£Bº
=A¼a4r´TmCd¬imu³uj`HA¼ta+°[´Õ2.»¯L+« z[l°× aBº¯4Áa 24r ¯L2]
A¼4Ùa¢ {;+°a£X_2BºJA¼l°ûa¹y¬?«§:u T.»ĀBº

mu³uj`¹Cds zua£ T jH .d¯s2!q £l°× =2C¹ 32A¼24r {2N =[ »ü
¯2 CdĂa£ü4r¹Cd´¯Ă.»¯s£Cü\±p[ ¹Ö³u2 JA¼ac2C¹Cü\±paz-ÿª 2
+°ü4C¹2N:2Cdl°ûCd a= a"ff
' #üT»¯L+«ÿª4 ³uL¶+« +°Å®Ó ¢¸KÅÓ¡®XL\2Cd´Öi2N3dCdÐa4r»C»a +[

£d£Ö+°?« >j¢ {Ð£´{mCdBýT vÐCd´¯ÕÐ» +°A;+° ĀLN ØA¼Õ§C¹

.d¯+¹ff-£Bº
' #üC¹3 z[l°× aBý+« +°ÅÓ¡®¢´H+« XL\£?«¢¸ Cd4Cd .dLmCd2C£.dm+rü
I-SERVE 12
XL\#§4rXL\±p4r4_4u.d ¯¯+£Bº+2Cd ¯´?«+« ü¯ÕgX+« ]y¯2C¹24r
Cd2mBý+« ¯L2.£Bº3µÓyaØ2 ü¸-Cd[¹?«Ö2#CdÐa4r #a£ #2qA¼-CdÖü¸4r
CdC£» ¯2uR2.d+[:u-£Bº

%a£á CdjÖz+°[dX.» ¯´ü=2CdT]mCdÖT"[dX ü¸+°A'm´´2.d2

-2C£.dm+°2XL\#¸Xa4C¹2N3³Í=[>jü-ÿTª 2.£"-K4as {£Ö
qA¹=+°BÖ+°B¹XL4r8»Ö-ÿªT2.£ 2S.ÖBºwa2Bº.dµ:+° :´{Bº
Xa4ÅÓ¡®3\±pdazmÿª üCü\±pdaz
£4ra:2+°q 2Bý 2A¼aáÐCd2JA¼3£Bº» A¼H ]yµÓVa£[.dAt [
{2N:´{BºN=2Bº?ul°×u4r zBº.dl°×±paz {2Bý {2#2N£+«´{Bº8Q+r£üKqA¼
A¼tKqA¼|+ ü2[dX.» ¯'a.d.d¯s£-2C»-N.dBº#2+¹¯»/£-2Cdl°×
T2]»|a´[qA¼Á¼2Bý_düA»aA2ff
-N4¹±ĀCdA»³u2
z[l°× aBýu-Bº2C¹!qÿª 4+rüA» {ü¯2C¹Õ2]¯a| -[_düA»a£a z4aÙ

>4CCsd £sÐ[4L2] ?u¸Bº +2#3+rµÓ a£Ùm´d `2.»¯Õ 2A¼a´ a Ð Cd2JA¼ {ÿª 4 ³uL¶
3mµÓ [+«.»a£a-+°BºµÓ¡ml°×Bý+«Cd±ĀCdµÓVa2+°[´Õ2]2N
-¯Õg´2>aÖ´Bý {±ĀCdµÓVa2+°[´Õ2.»¯L+«-´?«A+r»A2Cd£+rØü H¸¯sJ
µÓ¡ml°×Bý+«=+°Bºq[A¼¦< ±Â24l°× ]y2N-Cd+°ÅÓ®KÅÓ¡®l°×l°×l°×2#
£4ra:A»£
±ĀCdA»³u2=u-az±paz2A¹.dBº2Býff-£Bº8Bº´{42CdC¹
ÿª 4 { +rüA» {Bº %qA¼ +rA¼qA¼ J µÓ¡ml°×B» A¼¦<2 3´{+¹q+° P® Cd»
?u¸BºĀ4rBº

£4ra .dµa£ 3 £Bº Ja 3#±Ā#üC¹ 3H2] uH2] ¾´2] ' A»³u 2
:´{BÖu {2A¹.d¯s£a£"J¾´2´+°2¢3£Bº'A»³u 2 A¼4> 2u4r¾´L\2N3
Cda£Cd A» ¢+°2¢ A» C£m¯ÀsüC¹ T³uL2]2N l°ûB ' A»³u» 3 Cda£Cd :N =´{Bº
L±paz2A¹4as a£ Bº2qA¼

)µÓVa =[A¼µüÓ -ÿªT2.£ {"»KC¹=[TuĀü.»µ"-u2?« {Ð'

£Bº-¯Õg´2>aÖ´Bý/££"

[.d ¯s» Öia£4Ø2´{!q§##¸4r {2N+rK:´{Bº£l°×Öia£4Ø2=2A¼l°×"»

:´{Bº]Cds »´Õµ.£[ A¼ü4#§+[32A¼24r/££l°×A¼¦0uüq {¯0uüq {
¯2A»³Íü q { ¯2+°uüq { » ¹£µÓ¯ÕgX¢ {£ » U j+°s¯ÕgX¢ {£
:´{Bº {Ðl°ûB m+«d ql×° 2B3¢.d£¯2A¼ql×° 2B´Bý {£ {-2A¼l°×¯2C¹24r
{2N

N©Ā§Ø´µØ Ø £2 »CdT ³uff ¯aÙµ¢¸

'+°A¼É 2T2#1a£ zBº+Nt4rÖz³u2]?«2¸ ]:u-Bý4rBº
a£ zBº4aA»£'µÓ¡ml°×BºuAÿ¼´BºCd£B"¯2C¹´BºCd£B"-Q4r+°-Cd[+«´?«+«
I-SERVE 13
.£uµÓVa£ü4Bý]£az4Am´¯sCd2UT2] {µÓVa2;+°?« u4r» {2N4A=´{B¹
a£H±paz=2Bý±paz3±ĀCdµÓVa2JA¼:2Cdm ´ =2A¼l°×"ÿª4 ³uL¶-2Cd?«4´£Bý+«
´{?«§A»³u » -Dÿm±Ād2C¹»£"
WBº-A»J+rA¼U {üa£4A»Ð©ĀüK+°ajü_!q§Bº¯s {2?uaz'µÓ¡ml°×Bº-»U {Bº
´vaÐ+°ü2¢4Ćd´¯Ă.»¯Õ¾í+°ü2¢m4³ÍNÿĆ£Ø[a£+°¯4aC£Ð[±Â2Aü[3W2.£Bº
3£?«3+°ajüK'+°ü2¢ÿª4µÓVa2AÐa£µÓ¡m+°l°× aµÓVa24ra±Â2AazÖ+°?«
+°ü2£?«µÓ¡m+°U {Bº'£?«ÿª4´{mCdµÓVa2AÐa£3+°aj´Ëuü-K-ÿªT2.d ü¯Õ {2N
3´Ëuü|al°×üT.dyl°×#§4rT.dy+»¢´qdz µÓ¡ml°×Bý+« ¯Õ+°¯2+¹ÿª2+°H\3
¯2+¹ÿª2ü¢+°H\ ¹_ü2 ü¸±ĀCdA»³u2a£H±paz+CdsA»³Íü¢¬Bº[´{?u§az
-azC»'+Cd4s r´{?«§ A»³uá2ál°×Ö+°?«+°ü22]Cda z+[ ¯s+°aj ´{2 uü
_ü2qA¼ : K:´{Bý´{ B»+Cd4s r´{?«§ +°aj ü ü¸Cdd aw i £?«+« Cd4Ù ´ËH C£ü-ÿTª 2´ q ¯¯Õ
-2Cd?C« ¹3dz {IL±paza£H±pCd .£yaz

¯ 24rfQIa£ z[l°× aµÓVa2;+°?« {2N-N:2+rUT2.» {2N-N:2+r
+2.Ö2+°aj´Ëu[: Ð ü¯Õ4B {2N+rK:N.£u¯Ðü´Ëü2
-ü£?« ÿª4l°× a µÓVa2 {2A» -N: Ð ü¯Õ+°aj´Ëuü:2+r+¹?u+¹#¸4r
{£az'+°u2Cd2A+r-N+°aj ´Ë uü-2N2.d ü¯Õ {2N3+ra`2 q¸A2?¢¸2]m±Ā`2
=\L±paz£-N´vLs4r]T+«±pqA¼´{a4ü4BA[+a+°qA¼
-2Cdm´_üÖ +°aj ´Ëü 2A2?¢¸ {2Bº#2.»Cd » µÓ¡m+°U {Bý+«A[JA¼Ö³u2 NH±pl°×2B
{2N =2Cd?« Ta£4üw+i £ =2Cd?« uÏüw+i £ A»³uAÿaül°× :N ¯³u 2 Q[ = Ða
-Xm+°T2.dqa- uÏü|++rA¼ uÏül°×l°ûBA»³u2Td2¢'[d 2CdÁ¼
3+rµÓ2¢ {2B» ¯aØD2_2¯¯Õga24r {£.Öa {¢m´XD2_24r {2B» ¯aØD22
+°A¼üCd#§ +°[´Õ¯s2N-u|4 uÏ[-az£Bº¢+° Ø ³Ía2¢+« .»y¯L+«- uÏ[u4r
.dH¯s£Býu4r+°[´ÕĀsBº

6C»= Bº uÏ["= Bº- uÏ[£ÅÓ®4as´#§Bº2=u"-[-Bº4C£»Ö.Ö´{C£T
= Bý+« +°|aj2mNdü´[.»¯s¯ d2¢l°ûB uÏ»2mNdü[¯Ă2424r {2?uÖ£Bº
uÏ[ £Bº U jl°×sBº = Bý+« +°|aj2mNdü ´[ .»d [ ¯ d2¢ l°ûB uÏ»2mNdü
¯24¯³ÕuCd24r» {2?uÖ£Bº- uÏ[£Bº_A¼¤BºQ[[_?«§ 8TC»üC¹2A¼2!q¯<A¼¦
0uül°×_2Aÿ¼Ö+rül°×+ra`2 uÏ»2mNdq+rK+°|aj2mNdü+r {
+°+°-´?«+« µÓ¡ml°×Bº zl°×sBiÖ ´?«+-Cd[ uÏ»2mNdül°×Td üC¹¯242q´?«+
+°aj´Ëüµ}©Ā[_?«§´vaÐA»³u 2JA¼-Dÿ » Ø ³Ía2Bý]±pC¹2Na£ :+°¾í+°A¼É T
+CdsA»³u2¢2]±ĀCdA»³u2¢+«
z[l°× aBýa´2¢ {µÓ¡ml°×BºCd±ĀCdA»³Í [.d¯Õ3TAÿ¼24rCm#´BºCd2Bº#2

4 [2]+rüA» Cd42Fÿa ¯Ða2C¹:u-£Bº

ÿª4´{mC£¯ 24rQIa£Cd´¯Ăl°×´[+« ]y'µÓVa2C¹´[-az±paz2N:+°
I-SERVE 14
A[TBý]¾´?«§ '±ĀCdµÓVa2¢+« m´W» 2.d:N¯QaeCdaÖCd´¯Ăül°×-aÎ ÖNQ[C¹
Cd´¯Ă.»¯Õa£+°¯4aÁ¼T[±Â2NU jl°×sBºÖi+°u2Cd2 al°ûUT2]-´{Bº'µÓVa£[
l°ûB´LCdØO2]TA»³uw+i üØ2±Â2A¼J:A¼tL+µÓ¡ÿª 44r+°»ÖR¸ Āsff
:u-2#»+rüA» Cd-2Cda£¤Ö±pdBº'>L\¯2´Ë#üá2á¢+rüA» {Bý
+°aù_N¤[Cdü.d+[Cd2mB+Bºl°×HA¼tam ´ C¹+°2#CdBý¾´#§l×° £a
-2Cd¢»:A¼taC»al°×£aJµÓ¡ml°×Bº-´?«|+Ö4¯ÕA¼¤üĀNÿ2]£Bº4+°
Cd ¯Ă _2Nÿ2] á+rd m´»µÓ TA¼Ø 3mµÓaz2] z[´{mCd A»³Í [ NH¾´?«§ Cd
±ĀCdA»³u 2¢+«m´W» 2.£Bº¯L4rÙ-A»¯ d[+«ÿª4 ³uL¶KÅÓ¡®-Dÿ 2mX2]Cdl°× aBý
±ĀCd µÓVa2¾í .du¸BºA2C¹=2Bº+°!¬§ {#§2Bý ]4L2]#¸4rµÓ¡ml°×Bý ´{a£CdµÓVa2¢[
£BºüKm±Ā`µÓ+«sC¹[2Býa+°s 2ĀA¼üK¯ 24r á+[3µÓVa2 uBºCddz +°
µÓVa24r L±paz2N
;+°´+° m±Ā`2Cü\±paz z[l°× a[µÓVa2´+° +«;L\±pCd {2Bº4r a¹´+°
+Cds4rm±Ā`2±p¯+ÿª4l°× a ´{a£CdµÓVa2]a {Ðü]2N¯s q][ü_BýCd2mBý+«
Ā©Ā24 2A¼2.»¯Õ2N
´{mCdm ´ =2Cd?«£LÖi£7 ´¯s2Nÿª4 ³uL¶-2Cd?«£Bý[l°ûB-NCdüm+«2A¼ü
.» ¯¯Õ2N
'µÓVa2£ ü¸ ´{?«2§ A¼+¹ #28TCÖHTa£f-+2#3dCd¢Cd»
{Ðl°×2#£Bº6£
JBº£+Bºl°×f-»m´ÀX3d z2.ÖC»s¯Õ2N3d´{mCdBýk4?«§4r
+Á\H2.d+[QT2.£Bº
CdA»³Í[Cd»Cd4ü¬?u§Bº
CdÐa¢»£LA¼taC»a+[ ü¯ÕgX+« .»yµa .»y¯L+«;+°¯ ¯Ø£L=A¼a4r

{2N¯ 24rQIa zKµÓÐaBý´À|43¯ ¯Ø
3µÓ£[.d ¯¯L+«:A¼Lt m ´ ü±Â24+2.Ö2Cd\2Ù N;+°+°` 2:A¼ta3¢]2.£a
:A¼ta;|+[akd[+« .£ya¢+r.£a£[±Ā?«2]Ia ü¯Õ2A»-+£a:A¼ta+°H¯Õ=2Bº
´{ü¸ü±p|4¯Õ3µÓVa£[+«A¼³u2.»µa
3Cda £CdCd2mB+Bºl°×HA¼at Cd´¯ Ă.»¯ +2#-+°B» {2Bý±pdam+° 24rÿª 4 ³uL¶
¯´sa¶ü¢;+°BÖi£BºµÓ¡ml°×Bºa£+°¯4a dØBº
:+°BýC¹ÿuaÙ¹±Ā0uØ2´vasaz2N'+°AÉ¼¢[¯2|+C£ü4L2]¯ÕA¤2C£ü4L2]
W ³u|a¶T a`: Ð¢Cd£Bºu4r-ag2+r Bº2+¹¯2'+°AÉ¼ Á¼¤X¢ 2+2Cd
Tµ}¸`.»¯+2A2
m´´2.d2Öz+°¯ÕgX ¯ĂJA¼ 3Aÿa´Bý {2N-[[a´Õ2.d?u[+« WB º '+°A¼É
ÖzA¼ü ¾´?u§Bº' [a´`l°× Ö+° .Ö´Õ E¢±Ā0uØ ü `¹±Ā0uØ£q .£ü6£ +CdsN
.Ö_C£-2#'+°AÉ¼.Ö±ĀBº3wa2Bº+°AÉ¼ül°×T2]'+°AÉ¼ ¢Tµ} » T?«"
ÿª4 {-2!q +2Bº .dLd-2!q _2Bºa£X´ü+°A2?¢¸2]8Öz+rÖzü A¼+rK
]mCd24r-+°BºµÓ¡ml°×Bº>[j2.£BºµÓ¡m+°2-2!qJaØ2-2!qTCds TCds Özü ?u[+«CdH¸ 4ab ā Ö
I-SERVE 15
»ü4abāÖ-u2?«N8AÖi£+r£H+rK'µÓ¡ml°×Bº-u2?« 4a£bāüC¹´[ql×° 2B»;+°
¯ÐaÙ¢+r[/[+«¢+«CÖ.£yBº] L+«»ü¯2 CdĂa£üCd´¯Ă.»¯Õ¯ 24rQIa z[l°û aBý
µÓVa£[/[+«¢+«CÖ.£yBº
+°AÉ4 2¢J?«+«/CdXs=+°Bº {2A¹+°[´Õ2.dA¼/[+« mCd2+°[´Õ¯s2N=2Cd4?«§
/[+« -2!q] L+« ¯ 24rQIa z[l°× aBý µÓVa2-»NCd4ü¬BýC»4rK±pqA¼= a
Cd4 ü¬?u§a"= BºA[¯Õ§.»µB¹£Bº£Bý[¯Õ§.»¯Õ£Bº:A¼ta+°ü¯ÕCd4ü¬!q§µa
-2Cd?«/[+«[-2Cd?«¯ÕgX[ĀNÿ2.d4H\2N= a2!qµÓ¡ml°×Bý ¯Ă
+°AÉ4 2¢ 24 [2.d ü¯Õ a¹ z0uØ2µÓ2±ĀCdµÓ¡ml°×Bý a`2 a` 2!q
8T?«"-2A¼a .Ö ´ #[>ÖC » µÓVa2¢2]m±Ā`2q]±p #» a`2:+°BºµÓ¡m+°l×° aBº
±ĀCdµÓVa2¢ {2B»¯ÐaÙ¯0uüÿu ÖzA¼ü¾´?u§Bº;+°¯Ð´m´´2.d2u4r;+°´4? «+°üü
4rH»Bºu4r3¯ÐaÙ ¢+°2Öz+°/[+«m±Āa2ÿª Ö 2 N-CdBº A[¯Õ§ .Öd Øü[¯2+°H2.dAq ¼
-2A¼.»Cd»A[¯Õ§.Öd ØqA¼-´?«|+ {-´Ăa¯Ö2#_BýBº¯s-´?«|+ {A¼[Cd
ÿuT¯s¯ÐaÙ¢+°2¢+«m »W2.£Bº¯0uü-ÿªT2.£Bº'm´m+«d ¢3ÿu =´{Bº
4?«§´BºÃA¹A[+«»»±ĀCd¯2Āa£ü ¢BÖi>já2á8aBý2A¹-Cd[|+CÖHdA¼-+°Bº
3ÿu 4?«§´BºCd+Qt3 ¯Ă+A[[3mµÓaz2.d+[/m±Āù[+±ĀCdµÓVa2C¹´[
Cd\±Ù paz2N-2A¼ ü¸ -N a´{´Bý±paz2N3m±Ā`2=´?«+°´{Bº+Cds µÓVa£üÖ2!q
á4üI¯Õ2N-2A¼ ü¸3m±Ā`2±ĀCdµÓVa£[´?«§2.d+¹l°×2B Nq¯Õ2N
ü¢+°Á¼¤Xm´+ra2UJ+«+rü2IL±pd+° CdØA» Cd ]ym±ĀùüI¯w+Å}®
m´dCd2.»¯s2N+rK3UT+«±ĀCdµÓVa2 NH¾´#§#2:§2q+° \2$+2# {2?uBº] L+«
CdØA» C»w4H]m±Āùü´Àl°×±pCd2N'¬+°¢3¢] ¯sµÓ¡m+°l×° aBý±ĀCdµÓVa2A¼4Ùa
>L\2N a` "+rA"
m±Ā`2±p #» a` »Ø#!¬¸C» -N a`»+rKm±Ā`2 ?«§4r=2A¼l°×±pCd2N"
CdØA» C¹+rüA» C¹= a¹;+°aul°×±pC»»±pC¹2N-»#!¬¸C»-N a`2+rA¼+rK
CdØ v+rü A» C£-»Áü/´Ö\2.£|a£?«+«-ag28T?«"
' T.£a` = a .»da ÿª4 ³uV¶ .»dqA¼ +rK -+°Bº >L\2N a`» -[
0ud2.»¯ +[A[+«+ra`2 CdØA» C»-[[µÓyd2.»¯ +[3A» CdµÓ´Õ Ās[_düA»a£Bº
:N m+¹Aÿ¼m+«d :N´{mCdµ¢+°2 ü¸ ´{?«§2N ´{mCdµ¢+°2 m ´ ü¸ ´{?«2§ N +r4r m ´ µ¢+° z
m+¹Aÿ¼ z -» £?«+« ÿª 4 ³uL¶ Öz+° ´vaÐ´{`Ø2C¹BÖi CdØ { -» µÓ+s« -+°Bº Ā+ra24r
m´+rW2]2N-um´+rW2]2N4+°-NA» CdA» Cd=¯Ðd24rm´+rW2.»N-A» CdØA» Cd
-A»+rüA» Cd
3+rüA» Cd ]y
K+Bºl°×N a`2+rA¼2NK+Bºl°×´Ëu£.¹#m_X|+ {£Bº

.d¯+¹ff-2NIa£.d ¯s-N[>»ÿª4 ³uL¶3µÓyaØ±p+°Cd´qA¼
m_³ujA» {Bº µÓVa£ü ¯Õ§.»ĀsBºK U {ü £?«¢+« m´»WĀsaK m´W» 2] U {ü
+2Cd+ru[+«+rüA» {Bº$#§´#§+[_d?«+« u|4 ¯s-´{Bº-N a`2- {Cd2A¼K¢+°2¢
-2A¼a.Ö´{+»¯ÕA¤2Cd2:+°Bº-N+°NH±paz2N
:+°Bº '¯ 24rQIa z[l°× aBý µÓVa£[m_³ujA» {BºCd´2.dÿªC£üC¹¯Õ§
I-SERVE 16
.»µBº2» A¼l°×JüqA¼ ±pK:NµÓ¡m+°l×° aBý¯Ð´¢+°µÓVa K7³Í mCd KI¯Õ±Ā|a ¯2A¼l°×
JüqA¼:N¯Ð´2 2?«A»+rK¯Ð´2+rA¼:N:2mA¼ uü2 2?«A»+rK:2mA¼ uü2+rA¼
Cda2m´+ra2 :N¯güµÓVa2 +r ?u[+« JüqA¼ +rK :N´vLs4r ¯gü» Q[Ö+rü
>já2á´LMH ¯sA[+«3N=+°B¹3ÖzA¼?«>j= a¯Õ§2.£a¹-ag2+r #2qA¼
6£Q[/[+«¯¯ÕgaÖA»
'á¯aÖiaAÿØül°×ÿª4 ³uL¶A¼4ÙaC£XsÐ+°¯ Aÿ£qCd´+«+°¯ Aÿ£üq {
-2A¼|+3dCdCdsÐA¼Õ§C¹C¹+° zBý]+rüA» {BýÖ2#Bý.£Bº
;+°UTCdTBý]¾´?«§µÓVa£[C£»Cd4ü ¬#§+¹ Bº »N'+°AÉ¼¢Ć£+°A¼µÓØ2
[ u[+« -NCd¯Õ§ .»¯ÕµÓVa2-Bº2+°£Cd ü¸ ¯ÕgX¢+« ]yµÓVa2-Bº2»ü
m´X£Bºm´Xa¹(Cd¯Ð´µÓVa£[ d2.» ¯¯s£Bº4rKCd4 ü¬## § 2qA¼
µÓ¡m+°l×° aBº z[l°× a[µÓVa£[ d2.»d q+° Cd4ü ¬#§ ü¯Õ ]y2N=2A¼+°2!q
A[¯ÕgX¢[¯güCdÐ2-2Cd4?«§4r {2N
´vaÐ2E¢±Ā0uØ2¢¯+°jµÓVa£[+¯güµÓVa£[+ Aÿ¼Ø¾Á¼t C»BqA¼K8ÿu ÖiC»
¯+°j m´´2 .£[+°H\¯2s A¹3ÿu »:2+r:2+rA¼Bÿ´º B Cý »3m´´2 .d2m+° 24r¯üg Ö± pC¹2A¼[
.Ö±Āa3¯ÕA¤2C££»:+°Bº z[l°× aµÓVa£[+«l°ûB 2-Ðaz2.d+¹£H
6C»:u2?« ¯güµÓVa£ü¯Õ§ .»d 4H\2Cd?« ¹_ü2µÓ¡ml°×Bºu2?« +Nt 2N|+
{2#2A" ¢?«Ā Øü2A¼L+ {2#2A"-»m´µÓ ;+°?« {2NA[+«Ö2#» 2
3
µÓ+«s-2A¼L+ {2BºA¼= a¹+2A¼aCd´µcüül°× mCd» {2#2Nff-[¯ Aÿ2.Ö±Āü[
/a+°ü»Ās2-azC»'m´µÓa£ Wü .day¢a£¢C¹2N4+° WB» 2?uB¹-+°Bº
4 [At2:´{Bº 2a£ Wü .day¢+«m´»WAt2
¯2+°ü¯ÕN¤
a£ zBº4aA»£+°AÉ¼2C£T£.£uu42NJµÓ¡ml°×Bº.£u4´£Bº-´Ăa¯+°[´Õ ¯s
A[Ö+rü¯ÐaÙ2¢|+ÖR®±pdBº¯ÐaÙ¢+° ¯0uü-ÿªT2.£ü+2!q -ÿªT2.»µBº
a£ uØü8uül°×2!q 8qµBº] L+« Cd´¯Ă.»dü+2!q -Q .»¯ÕU jl°×sBÖi±pdBº
-Cd8N¯2+°H ¯s-N>L\±paz2N-2A¼L¯2+°uü-u´ËH2.dT» ?«"
WBº a£ ¯2+°uü ´ËH2.d?u[+« aw 2Bº Á¼¤Cdü£az ;+°?« ]CdsµÓ¡N¤ ü¸ üDÿ2.»
¯2+°ü¯ÕN¤Q[»¯CØd ¯2+°ü¯ÕN¤-2?uawa2Bº Nm±Ā`242Cd¢2]¾í+« q.»¯ d2¢8
+°aj£¯ ¾í+« ±Â24l°× ¯s2A¹ -N ¯CdØ2- {Cd2N J?«¢ ÖzA¼?«N ¯CdØ¯2+°ü¯ÕN¤ :N
µÓ¡ml°×Býu2?«/Cds U {ül°×üDÿ¯ 2s N a`+rü2¢[¯2Āa£[_?«§ ´LTCdÖ ¯CØd ¯2+°üCdÐ2
:Cdaül°× üDÿ¯s2N
a£ zBºµÓ¡ml°×Bº-2A¼Lu|4´{?u§Bº-Cd[+«mĆØ» +°¯ÕN¤+°ü4?u[+«+ra`»T?«"
WBº ' µÓ¡ml°×Bº >L\±paz +°ü2¢ Im Ö +°a¹j±Ā¯ü .»µBº -2A¼ ü¸ -Cd[
]Cd2s ¢[A¹©ĀüK-Bº42?«±pdaz-# 2?« ¯ĂC¹3UT'+°ü2¢Öz#§zÖ A¼?« ĀL4r
´{?u§Bº -2A¼.»Cd :´{Bº'UT+«+Cd4s rA¹©ĀqJ-2#qA¼ 'UT>j¢F>A¹©Āüq {
I-SERVE 17
-2!qCd2mBý ü¸ .»yA¹©Āüq { uXA¹©Āüq {-2!q 2µÓ2 ü¸ .»yA¹©Āüq {+r_?«§
' >j ´TmCdÖ N -2A¼|+ :Cd[+« ¯CØd ¯2+°ü¯ÕN¤ üDÿ2]2N :´?« m_³uj4ra :Cd[+«
m4³ÍNÿ+ra Á¼T+«a£+°¯4a-Nÿ+ra Á¼T+« =2´Õ+° .ÖdØ?u[+« +ra`2l°ûB:A»-2A¼ ü¸
:Cd¯2+°H2]N8Q-¯CØd 2+r ?u[+«JüqA¼
:+°Ā Ø {ü2?u££ÅÓ®>j¢¸:2A+°.Ö´ÕA¹©Āü¢+°K¯2;+°A¹Ö £
{2#2N-2A¼ ü¸£ÅÓ¡®¯CdØ¯2+°üü»ØĀ +rµÓ2qA¼
£ÅÓ®¢¸ +2Cd 2N P® Cd´ĀĂAÿ¼ü .»¯Õ a£4A»Ð©Āü ±p4#§ + [ ]CdsµÓ¡N¤[
ĀNÿ2.dl°×2?ua-´{Bº£ÅÓ¡®¯CdØ¯2+°üC£a
:+°Ā Ø {ü {£|a£ÅÓ®l°× a`+rü2¢8¯2Āa£üÖzüw+CdCs £Ö-2!q
¯ja`l°× ĀsÖ -u2?«£¯_?«§¾í>j¢¯<A¼¦0uü-ÿªT¯s {2?uaµÓ¡ml°×Bº
+°H2.d+>já2á¢:u2?«>jül°ûB {£az
Q[_?«§8TCÖü¯s2A¼2!q
¯Ð´¯2+°ü4a Ø ³Ía£¦á¯ a,
ÁÉ4¼ Ø AÉA¼µÓØ»s CdACiÖÉ » ¯2¯Xmªÿ ¦,,¯aÙµ¢¸
' +°[´Õ2.» ¯2Āa a´Ö m´´2.£üK ¯Ð´¢+rü 2?«T ´4? « +°üü 4rH»Bºü
2?«T-2A¼ q̧= Bým´´2.d2£BýA»= Býmÿu2X£BýA»= Bý¯<A¼¦0uü£Bý»
¾¯i[l°×ü¯Ð´¾¯i£Øü
a£ zBº4aA»£-Kmÿu2Cdq;´{+£2+rK'mÿu2Cdü=u Āsaz"£¯ü ü¸
Āsaz£¯ü=u Āsaz"´va£Ðÿª£ü ü¸ ĀsazJµÓ¡ml°×Bº'+°ü2¢´{?«§2N:A»
ÖzA¼?«ĀL4A-Cd:2Cdl°× z2A¼¯ÐaÙ¢+r[.dBºqA¼4A+°+°-Cd[+« ¯ÐaÙ¢+r[+«
¯2_2Nÿ2]£¯ü/2Bº?u[+«JüqA¼4A-u2#´{Bº-CdBº7³Ím´´2.d2¢¯ÐaÙ¢+r[+«
ÖÅÓ®#2-+°Bº¯ÐaÙÿ¢4rü-ÿªT2.d#2-+°Bý´{`Ø2+`«2]>já2áü±Â2A¼#2:N
-2C£=ul°×A¼aCd2N"
WBºa£ £¯ü´va£Ðÿª£ü ü¸ mCd»+rA¼T #ü ü¸.dNTm42AÉü ü¸
4B+°H4| Ā +rµÓ2 {2NµÓ¡ml°×BýTd 2¢Cd2mBý .Ö ´ #ü3d¢Nÿ2]µmĀsü
-Cd[+«¯ÐaÙ£¯>já2á£¯+°H\2.£az¢+°2¢-ÿª 24B:u|4 {2N
2+°2?«C¹.dBº+°±paz£.ÖTC¹TTdü4L2]+°üü+°2#» {£24A
-Q4r+°m´X£BºÖül°× ¢;+° m´´2.£[.d¯s£Bº:u.d ¯£ÅÓ®2A¼a+°H¯Õ
» 2C£;|+m´´2.£[.d¯s£2-l°×2#£a:N[ u[+«¾¯i[l°×ü¯Ð´mÿu2Xu2?«N
-2!q
¾Á¼tdzA¼2¤ Bºps2Na£mX´v#¾¯i[l°×ü2A¼a [mA¼±pCd£a-2A¼L+dzA¼2¤ 4L2]
+°üq ¯s£azm´X£Bý+°ü¢;+°¾¯iØ2dzA¼¤2.»ps2N[ u[+«= Bý¯Ð´¾¯iØ2£BýA»
+rKÖül°× ¢+« ]y£Bº´+° £ÅÓ®C¹
¾¯iØ2dzA¼2¤ .ÖdØ#2£l°×+°ü¢+°[´Õ2]2A¼a£ff
-2?uBºJBý+«+°ü¢+°[´Õ2]2N ¾¯iØ2+rA¼ ¾¯iØ2 2?« a¹¾¯iØ2+rK3
I-SERVE 18
¾¯i[l°×Bº3ÿqA[4Ls2.dBº¢+°2¢> 2C£.d ¯m´´2.d´L¯ÕgXl°ûB-A»-2A¼|+
'
m´´2.d2;+°Qae¯Ð´2f-[¾Á¼tü-2# {2?ua
Qa¯e Ð ´¯ÕÐs A¼2>4Cf f¯aÙµ¢¸

a£ zBº 4aA»£ ' #Ja ´vaÐ2 4B -£a :N 3¢.d¢ ´B»ps2N
m´X£Bº Cd m´´2.£[ »a »a4r +°H2.d+2#£Bº = Bý +°ü £BýA» -u|4 = Bý
m´´2.d2£BýA»-[4AJa2#£a-u6C»:A¼ta Øl°×süm´´2.£ü=´{BÖi£;+°Āwai£
;+°A[C¹;+°?«+°ü¯l°×2?ud"+°ü¯+¹£"' #=2A¼l°×-Bº4Cd£2!q'm´´2.d2
+°üu2?«ACÖi »'m´´2.d2¢£l°×C£a¯´Bý£l°× uÏ¹Á»µÓ2.» ¯4a {l°ûB3+°ü¢[ÿu4»
4A-u2#´{Bº34a {3d.» ¯/Á»µÓ2¯CdØ2=u- {C£az"3/Á»µÓ»-¯CØd 2
-azC»£l°×Ö+°2=u ¯s2N"£|+4rA¼m´´2.d2¢= L+Ö+°2a£ B[+«JüqA¼J
¯ÕA¤2Cd2;´{+2!q:Q]l°×
wa2Bº ¹a£ uØü+°üĀsd
WBºa£ Km´µÓl°×¯ Aÿ2Ö#¸ Ö#¸4r.Ö_C£Km´µÓl°×Āa£2µÓ» T#2!q

wa2Bº ¹a£ uØü+°üĀsd+°ü £"-[wa2Bº ¯Ăü´vLs4r+°ü¯±p #2 l°×
m´´2.d2¢=+°BÖi£+°[´Õps2A"=l°× 4r+°[´Õ2.d {4rK?«+« a±ĀÅÓ¡®µÓ¡A¼¤24r {
¯Ăüwa2BºAL+«C» -T mCd2+°H¯ÕIaC£az=2A¼+°2!q3wa2Bº]C£sü¢m´´2.£q
{2Bº {wa2Bº´LµÓ¡A¼¤á Cdj¯ÕgX¢» {2?uaz
:+° H]Cdüs ´+°£L ¹a£ uØü4Ls2.»2A¼l°×wa2Bº/±Ādü {£azm´XUT
-2Cd¦+°a`¢-2CdaÙCd24r-Nÿ©Āa´24rá Cdj.ÖiCdØ» {2N+°+°;+°BºCd¢4ü
á Cdj.ÖiCdØ2JA¼8+rm4CdĀNÿ ¯s-´{Bº3.ÖiCd£[:Cda ¯Ăü¢4ü.ÖiCd£ØüC¹
-¯2Aÿ2.»d .dy-u.» ¯s3d ¯Ăü¢ {2B» ¹a£ uØüJBý+«4¹.dLĀsaz
-u -[ /±ĀAÿ¼üC¹ -¯2Aÿ2 .»Cd+r+r±pC» Cd +¹L ;+° mĆ»Ø+° /±ĀNÿC¹
-¯2Aÿ2.»¯+¹ .dy:Nwa2Bº /±Ād2
'wa2Bº= a¹ÖZµÓÐaü mCd»-¯L2.» /±Ādq»Ö-l°×2#£»Ö"
ÖZµÓÐaü-¯L2.»Q'/±Ādq üU {ü-¯L2.»Q'/±Ādq
üĀ ØU {üTd2¢82>a4C¹2A¼2!q;+°UT+«8 ¯s¯ zAd2
+°a£jÿª£4`24r {#2A¹-u2?«¢+° z-u2?«mÁ»µÓ z-u2?« ¯s {ü mCd»
-Cd[.d#§a±Â2A¼C£az-2!q-u2?«m´´2.d2 mCd»-Cd[+«4¹.da {C¹2N-2!q
-u2?«m´´2.£[ mCd»-CdCd uÏ2» mNdüC¹CÖü¯+¹4ü4C£BºT\H¢+rü
mÁ»µü ¯s {üq [4rA¼/£JBý+«CÖHdA¼
a¹UT+«:u2?« ¢+° z:u2?« mÁ»µÓ z:u2?« ¯s {ü-ÿª £[+«´[+« .»y
+°ajµ}2 {2!q-´{Bº3UT4B'm´´2.d2¢|+.»aC£Bº-2!q3:A¼at U {üCd
+°ajµ}©Āü¢ {2B» Ā £Ø[_?«§ ;+°L m´´2.d2¢+« ;+°a m´W» ¯s£a -2!q 3 wa2Bº
¯Ăül°×á¯a ¯2_2Aÿ¼28aBºC¹2N6C»:N±Ā+«+°¯2_2Aÿ¼»4rKá´vak¯2_2Aÿ¼2
+rA¼
I-SERVE 19
:u2?«Ā ØU {¢¸»+2A¼a¾íCda4X£ÅÓ¡®2.£a£ÅÓ¡®³ua¨Ö4rN-ÿuØ¯2.»Cd
¯Ă+2CdµÓ¡A¼¤2.»¯+[á+rdm´»µNTA¼ØüĀNÿĀsa3TA¼Ø ü¸£ÅÓ¡®:Cdaü
µÓVa2¢:2mNdü¢ ¯Ăü¢m´»W2]£ÅÓ¡¸.dBºA¼4Ùm´´2.£[JÅÓ¡®.dĀsa
:[a+rü4rwa2Bº ¯Ăü8+uÿ £[±Â2A»Ā +rµÓ2 {2N4+°U jl°×sBÖi;+°
4a {+« +°ajµ}2 .»Cd T\H {;+° m´´2.d z;+° _A¼¤U {Bý Öz+°m´´2.d z8+ÿu£[
±Â2A» Ā +rµÓ2 Cd´l°×2B {2N -´{Bº 3 aw 2Bº m´´2.£ü TAÉ¼Ø -az´?«+ 4a {
¯Ă¢4ü ´LµÓ¡Nt WØBý ¯Ă+« ¯2m+°T2] -N ´L´vak24r ´LµÓ¡A¼¤ »Ø Ā +rµÓ2
[µÓyd24r {2N
£ü4- ¯gü
a£ zBº4aA»£m_³uj.ÖiCdØ»¯CdØ KA[JA¼T asTAÿ2¢m´´2.d2/CdÖ2A¼K

T»+° :2mNd>d Öia£4Ø -»£?«AÐa£ĀAÿ¼l°×Bº]C£s[´L´+Ð° 2.»¯+¹£ü[
3]Cdsá±Ā+r[_?«§ uÏ¯ÕN¤üDÿ¯s2A¼KJa.£uĀa¸.Ö±Āa'¯ÕA¤2C£qJ»+rA¼
+rK 2ÿuaÙ¹±Ā0uØ2AÐa£m´´2.d¯ÕgXÖz+°CdC£sÐ[´LMH¯s£24AÿuaÙ {Bý+«+°H\
>já2á£ÿª 2C£ um4Cds¢+« ¯s2A"¯Ð´2¢+« ps2A"=2A¼+°Bº4Cd£2!q
Áa£güK um4A¼tµÓ¢=umĆdØ+°24r+°[´ÕĀsÖ-u|4¯ÐÁ¼µÓ¢4B+°[´Õ¯s {2?uaz
mĆdØ+°A¼ac2wa2Bº.¹?u¸¯ 24r {´{Bº:Twa2Bº»a»a- ¯gü[.Ö´#2=?u¸"
-2A¼¢;+°?« ¯CdØ K a+°?« -¯CdØ KÿqA¼2.Ö´#2=?u¸":NC»HC»4rKÿuaÙ {Bý
-ÿª£ü¢8N¯C£Øÿª Ö.Ö´q2-2A¼+¹¯2-Bº4Cd£
¯ÕBºa£ z2A¼ um4C ¯Ð±Āü´LMHAt2[ u[+«3wa2?«+¾Á¼t4rÿqA¼2qA¼-T
+2.Ö2 =l°× ¯´{ ¯Õag 2 4r {2!q £?«[ um4C ¯s {ü -2?u2 -2Cd =l°× ¯´{ ¯Õga24r
q+°±pC»£?«[¯Ð´ ¯s {ü-2?u2
-u|4:N[.d¯Õ ¯s»-[4as´!q§2A¼l°×Jü2!qmĆØd Dÿ>Ïl°×Jü2!q-´{Bº
£?«[ um4CÁa£gü-2?u2-u2?«4asl°×Ā +rµÓ2q+°±pC»£?«[¯Ð´Áa£gü-2?u2
-2Cdl×° T2]ÿqA¼»JqA¼J?« ü¸+°H4| ¯<A¼¦0uÿª£üK¯ »
6C»- ¯gü um4CdĂÐ±Āü[wa2Bº mCd» +rA¼ um4C¯Ð´¯´ÕsCdVdü»
á¸C¹- ¯gü£ü4 {£az:TU {Bý+«¯2_2Nÿ2]TA»³Í[+«+rA¼'- ¯üg [4L2]
l°ûB+2.Ö2.Ö´{C£T
'µÓVa2/2NA[¢:2mNdü {£az£?« Ö+rü£Bºü {£az£?«
Ö+rü ¯Ă {2NA[¢U .ÖiCdØ2 {2NQ[´vaÐ+°aj£¯üm ´|a´Õ¯s {2?uaz3
m ´|a´`l°×m±Āù±Ā£N´2.d£dz {ü¯³u+ra2.»¯s {2?uaz:Q µÓVa2¢ {2B»
Ā Ø¯ÕgX
´vaÐ+°ajüm±ĀùN£dz {ü+°H¯ÕU .ÖiCd£Ø[+Nt4rm ´|a´Õ ¯s-´{Bº-N ¯Ă
A?« :2mNdü Ö+° { £BºüA+r ÖR® -+°Bº 3\±pCd2N 3 A¼µÓ¢ ;+° m´´2.d2
+°[´Õ¯s2N¯<A¼¦0uü-ÿª£[+« Āsaz+rK:N=l°× ¯´{ {2BºA¼'A¼µÓ á
I-SERVE 20
¯Ð´2
¾ím á`:2+2.Ö2¾´L\U .ÖiCdØ2£BºüA?«:2mNdü¢+« .»y ¯s-´{Bº P®
+[A¼µØü+°[´ÕĀsaz;+°m´´2.d2¯<A¼¦0uü-ÿª 2¢+« Āsaz:T+2.Ö2=l°×
¯´{ {2?uaz'A¼µÓ á um4C
' Xa4BºC¹ U .ÖiCd£Ø[+« T¯4 ´{BºCd2N ¢´H m á` 4B Cd4 ÙCd2N
´vaÐ+°aj£¯qJCdü=Cds {m±ĀùN£dz {qJ+°A¼ü {3A¼µÓ¢U .ÖiCdØ2´vLs4r¯s_¤2
u4r´Bý {2#2N:2.dT2.d.ÖiCdØ mCd24r {2#2N3A¼µÓ á¯´Õs
'U .ÖiCdØ» um4A¼tµ+rü2¢+2CdCdCdsÐT.£a`.»¯s2N+2CdÖ4rÿuØ¯2.»¯s2N
-A¼§2 +°H¯Õ ]y´{Bº 3CdjĀ+rC£a£[ -2A¼l°×2#2N :N -2A¼+2!q 3 Cda £Cd 3
U .ÖiCdØ2+°ajµ} µ um4A¼tµÓ¢ {£qA¯ÐÁ¼µÓ¢ {£qA¯´Õs A¼µÓ¢ {£
4B33CdjĀ+rC£a¯ÕgX.ÖA¼aA¼.Öa4A¼:u[ü_Bý {3CdjĀ+rC£aA¼µÓ ´|aCdVd ¯g
:A»/Cds ¯g
' £ü4 - ¯gü ;+°A2?¢¸2] ;+°A2?¢¸+« |a TAÿ£[ a¹ a+°24r l°ûB
Lk2.d+¹ .dy
ÖzA¼#¯´ÕsA¼µÓI¯+¹'A¼µÓ¢m±ĀùN£dz {ül°×.dü2 {2BºA¼[.Ö±Ā4A
.dü£[+« Cd\ ´vaÐ +°aj ¯2Āa2 /A¼bA¼2¤ +r+°±p #» A[+« +ra`2 +2Cd ¯´?«+« 3
´vaÐ¯2Āa2Özüw+CdsCd 2NA[ ü¸m±ĀùN£dz {¢¸;+°T ¯ÕgX8aBºCd2NA[ ü¸
U .ÖiCdØ2¢;+°¯2.dü28aBºCd2NA[ ü¸3U .ÖiCdØ2]Cds2-»a±Ā[±Â2A¼Cd2N
3a±Ā[±Â2N´{Bº3U .ÖiCd£Ø[+«
»f-» ;+° ¯āa`8aBý+Cds4r8aBý]C£s[
Cd+°2!qDÿ24rA¼Lc¯s2N'»-»¯āa`»
-³u2+ra2f-2?ua»-»¯āa`]C£s[
Dÿ ¯s {4rA¼Lc2.d?u»
¯2+¹ÿª2f-2?ua
'¯2+¹ÿª2m+° m+° 24r¾á4Cd2N-N¾´L\+Qt3+rµÓ2 {A¼»ÿu m±Āa2ÿª2
- {Cd2NQ[»
3+rµÓT³Ía2f-2?ua
3+rµÓ2 {2A¼+»¯L+«:#-#XL|42A¼l°×.¹#8aBºCd2NXa4Bºm±Āa2ÿª2
- {Cd2N3Xa4BºÖH¸4r£Bº¢¸+«£Ø´Õ¯s2N
3 £Bº¢¸ 8»¹ aĀd£ü2?uaz -+°Bº {2B» µ}¸jmA¼£[ .d¯Õ´{Bº Ka -»
¯āa`+°ü4Cd2N S zÖCd sa w4ia£ü .d ¯¯L+« =2Bºü£ü w4ia£ü-ÿª£[+«
Āsaz:u2?«-ÿª£üK+°H´ÕC» -N¯±Ā ¯g- {Cd2N-´?«+« U {Bº:2+r£Bºü
A?«:2mNdü¢+«m´»W2.dBºm´W» ¯s:2mNdü_ü2 ü¸ _d?«Td ü-ÿª 2¢+«
Āsaz:A» um4A¼ ¯g
' .Ö´Õ a¯_?«§ 8T>a4C¹2A¼2!q ¯Ð±Āÿª£ü um4C -ÿª£ü l°ûB
¯āa`qCd´¯C£Øü+r {' #_N¤+«u4r´?«§C»-NCdVd ¯g
a£ '- ¯üg 4L2]:2Cd=2A¼l°×.Ö±Ā2!q ¯ĂÖz+°¯Ða´28T?¢CÖHd#2
+¹¯2.Ö±Ā
' ¯Ă¯Ð´ ¯s {üCdda.»ps2N um4A¼Ð¯s {üCdda.»ps2NCddwai
' ¯s {ü +°[´Õ2] ¯<A¼¦0uü :¯s£az 4+° q B[+« JüqA¼ -¯Cd süB[+«
I-SERVE 21
JüqA¼J?« CddV+« »|a zBý ¯al°×qA¼4+°:T {£dB[+« JüqA¼¯Cdsü
-B[+«JüqA¼ -2A¼.»Cd 'Áa£güJ?«+« +ra`Ö ' ¯Ăl°ûB¾Á¼tü
¯A¼¯A
Tü+°`2f -£a -2!q ¯Cds +rA¼ -¯Cd s +rA¼ ±Â j£a 3 aw 2Bý?+« 2° !q TDÿÖ
T]mCd¯ÕgX-£a
- ¯gül°× ü2 ¯Ă
-2C»4r+°:´42BºI¯l°×ÖR®[´{¢±Āa» ¯s-N[´{42B»-az±pCd2N-u|4
U {Bº ¯Ă I¯l°×ÖR® _ü24r A»[¢ ±Āa»¯s£B¹ 3 ¯Ă CdmA¼´ az±pCd2N
¯ĂU {Bº4+°-A»JBº-az±pCd£Bº[.Ö´ .dy-2!qA»[ÿu .»¯s£B¹3a±Ā[
JBº±Â2A¼C£Bº
:u2?«' ¯Ă¢wa2Bº-2µÓü {£az;+°?« ØÕ§-2µÓwa2Bº¯ Õ§-2µÓ ØÕ§-2µÓ
-2!q Ø+«s4Cd ¯Ă ¯ Õ§-2µÓ -2!q ¯Õ§¢[ ¯ĂüK +°H´Õ Ā ³Õu+° ¯Ă
]mCd» T#2!q'm´´2.d »mÿu2X d´Ë?u[+«¯ Õ§ ¯Ă ?«§ zA¼t6C» ØÕ§ ¯Ă
l°× jL£Bº-2!q ØÕ§ ¯Ă+°as¯ Õ§ ¯Ă/±ĀA+ra`23+°as ü¸'+ra`2¢2]
´{!q§+raØ»m´´2.d2
[2?¢¸ l°×2Bºü =l°× -az±paz£az -+2!q ?«§ zA¼Ct ¹ ±p?u¸Bý uÿª2 qA¼
l°× jL£Bý[4A¼ az ¯sl°×2BºüCddVÁ¼¤X L±pCd2N-u|4U {Bº ¯Ă[dT ¯s
-A¼´{¢¾´BýC» 'm´´2.dmÿu2XCd\ÙÖ4¯ÕA¼¤ü¾á4C£az3CdjCdCdsÐ uÏ2+°ü4Cd2N
¯Ă[dT ¯s3CdjCdCdsÐ uÏ2=ul°ü4Cd2A¼[¯2A»³ÕuĀs»Ö"-u2?«- ¯a2
qA¼ ¯ĂU {Bºq+° ´{aBºq+° 3Cdj´{aB» ¯Ă-2C»4rK´{aBº2!q A»³u 2
+rA¼
¯CØd 2:N4+°»µÓ¡ml°×BºCd ¯ĂC¹-»+°>jü±Â2A¼4H 4rBº-Cd£?«[Cd
µÓVa2C¹±Â2CdqA¼ ¯ĂC¹±Â2N-ÿª 28AÖi£¯|a]A¼]NÐü+°` »mÿu2X mCd»
ÿuaÙ {Bý-ÿª 2
¯Ð´ " um4C£s"f-[-Bý4r {3wa2?«+ +rü´{±ÂBº4[_?«§Cd´
»|aÿqA¼»JqA¼[.Ö´{+£24+°3.day- ¯a2-N¯Ð´Ö£TAÿ»Ø um4C6£TAÉ»Ø
K ¯Ă¯CdØ ¯s {JA¼ ü42.ÖazØ
a£ zBº4aA»£J.day-2C£ ¯Ă|+2mA¼2.»¯+[Bºps2NÖz#§zÖ A¼# {N
´LµÓ¡A¼¤3Cdj;+°!q4AA[¢8a+°Ö+rü©ĀØüq {+°AA2?¢¸2]' ¯Ă-» .dy
=u´{?«§2N"
'm´µÓ_?«§a£ zBý+« ÿuaÙ¹±Ā0uØ2JNm´µÓü6±pddK-2A¼ ü¸.day a¹
´+°l°× R®¯s£BºK-agÖ2N+rKa£ zBº3W2].day WB ºa£¢»[a£Ð`m´+°a`2¢
.»d A¼ü.d+£Bº-2A¼ ü¸3d;+°=A¼am´µÓC¹Cd¯ Aÿ£[m±Āa2Dÿ2.£Bº
WBºa£ Kl°×;+°Āwai£´LµÓ¡A¼¤3Cdj-ÿª 2+°H\£+°'m´µÓ» ¯su42B»N-N
K-ÿª 2¢q» qA¼ -ÿª 2¢q[A[3Aÿa2.»¯+[m´µÓ »d #2A»[+«"Kl°×m´¯ Cs 2d
-ÿª 2¢ {N H.ÖiCdØ»+°+°'-ÿª£[3Aÿa2.»¯+» .dayĀ4rH
I-SERVE 22
'.dayl°×|+2mA¼2 ¯Ă:N=u ]y2A¼[ 2T.£LAt2
HØ2C¹l°ûBý.ÖiCdØ2>Ā £Ø[+«-ÿª 2¢ {2N-2!q.ÖiCdØ2T+ra£[
.Ö2N a.Ö2Nm´+° Xa´24r L2Nm´+° Xa´2-2!q8T?«"a£¢»T+°Cdü[2?«+
üÖÖzA¼?«T+ra»m´+°X
-A» .ÖiCdØ2 Aÿ¼a£j[+« 3mµÓd2: ¯s-´{Bº3]Cds ¯Ă- {Cd2N
Aÿ¼aj 2!q 3¢]2.d#
.d.d# -» Aÿ¼a£j[+« 3mµÓd T ¯s -N »mC»2mNd2 - {Cd2N T# -» Aÿ¼a£j[+«
3mµÓd T ¯s-N+°a| 2k mNd2- {Cd2N:u|4:Cda :2mNdAÿ¼a£jül°×3mµÓd2: Ð#2 ü¸3
.ÖiCdØ23d uÏ»2mNdü4r+°|aj2mNdü4rCdd a- {C¹2N
-2C»+rA¼;++° Ø+«s'.ÖiCdØ24L2];++°a+°24rÿu .»ĀsBºÿu ü[?«+
üÖN´LµÓ¡A¼¤.ÖiCdØ»+rK= a8a+°24rÿu .» ¯s£L+«3a+°24r+°[´Õ¯s2N-N
¬¸C¹#¢+«ÖR®4rH ¬¸ü£¯»+BºCd2N±ĀL uC£üC¹#¢+« ÖR®4rH±ĀL uC£ü
£¯» +BºCd2N4rH;+°!q A[+« 8£¯£qA¼ -u|4'.ÖiCdØ2l°ûB.ÖiCdØ2
:u2?«N4+°»'.ÖiCdØCdC£ssÐ[4L2]a+°a+rü¯ÕA¤2C£ü8aBÃaz
TTAÿ¼¯ÕA¤£sü
a£ zBº/ ¯s {= Lw+i£;|+a+°24r+°´BH-u+°[´Õ ¯s¯ÕA¤2Cd2;|+a+°24r {2BH

:[¯ÕA¤2C£ü=u .£yaz"
WBºa£ / ¯s {-2A¼L+ ;|+a+°24r+°´Bü» [d 2qA¼m´X£Bý+ £Bý
´vaÐ>j+°aj£¯ü_?«§ £Bý uÏ»2mNdü+°|aj2mNdüCdd a {C£az3:2mNdü
_!q§ £Bý 3¢.dü £Bý ´ü a´{NA¼tl×° 2?uaz A[ ü¸ P®´{`Ø±Ā±Āü 8aBºCd
{2?uaz-2!qÖzA¼# ¯Ăl°×+ra`2+°aj-az2NCda£ÐCd+°ajl°×+ra`2 ¯Ă-az2N
:N=ul°×A¼aCd2A¼2!q+°aj ¯Ă-»T´{ {Ð£¯ü 2?«T£?«+« TBýTBý4r¯Csd /[+«
qA¼-2A¼ ü¸+°ajm ´LCdÖ ¯Ăü4üU {üCd +°ajül°û ¯Ăül°û-4`24r»
¯s {üA¼Lc¯s {2?uaC£ zA¼Lc2]2A»Aÿ¼aj »´#§A¼üC¹3 ¯s {üA¼Lc¯s {2?ua
C£ zA¼Lc2]2A»Aÿ¼aj »´#§A¼üC¹ ¯s {+¹¯2£ÅÓ¡® L2Cd+°Õ.»¯s {2?ua3+°Õ ü¸
£L+«-A»a+°2+°aj:2+r¾´L\±pCd2#2NA[ q̧´#§A¼ül°ûB¾á4Cd2NA[ q̧+Cds
¯ÕA¤2C£ü+Cdsm´.£a£üÖzA¼ü {Cd {2?uaz: Kl°ûB£L£L ¯sC£sÐ[_?«§8aBý
¯ÕA¤2C£q-?u[+«+[/A³ua`ü.Ö´{C£T
:u2?«£Aü¢/2Cd¢+°´Õü Cd2+2Cd´TmCdÖN+°´Õü Cd 2!qĀ2<Ø23
Cd2£LÖz+° ¯ĂT»+°24üN-NCdCÐd ¯Õ-»£+°Ø2¢4üCdC-NCdÐ2K {-»
ÁüÖz+°-a£g[4L2]T.£a`.»¯Õ K {-»Á[+«-a2g mCd2»AĀa24r»[aak z2.£a
-NCdC -» Á¼2A¼4ÙL+« .»y¯L+« £ÅÓ¡®»A¼ a£Ù[´vLs4r-2Z+°L2.d+q ° A2?¢¸ +Nt4r
aü.»¯Õm´+°X»aK´{aBº»aK3wa2Bº¯CdØ»-K'Td 2m4³uÕ 2.dBº » Ö+°2
-K[akdü.»¯+[¯ÕA¤2C£üCdd a.»µa
I-SERVE 23
:+° »A2Cd£A¼ü£aJL+« »A¼» á m´ `2Cd ¯Ð2Cd 3¢.dü m´ `2
+rA¼£a'»A[3Aÿa2.»¯+['+°[´Õ2.»m´´2.d 2C£m_ ³uj-[[µÓyd2.»µa'
¯C£Ø[-ÿª ´vaÐ+° z4rCÖü¯+¹ #» z+«s -K»|am_³uj¢+° m±Ā´Õs -2#qA¼KJa
¯ÕA¤2C£ü.»µaJÅÓ®A2?¢¸¯Ð2Cd¯ÕA¤2Cd 2#8T {2N"-2?u»Ö 4 ØÖ ám _³uj
Td2¢¯Ð2Cd¯ÕA¤2Cd2qA¼+rKA[±Â2A»/±ĀdüTd2¢m´m+«dÿqAü£?«¢¸
CdÿqAü:u2?« KJaa±Â2N2]»
:+°T uÏ£A¼ü£aJa_A¼¤ÿª4£Bý_N¤Aÿaü¢+«m´W» 2.d#»Ö+°2-£a
A[+«-2CdL2mNdu ³uØ2mNd[m4³u » aÙ £a
:+° 3aÎCd üÖzA¼¬i£a£a3aÎCd ü-2!q ¬iüJÅÓ®2A¼a= L+«C¹]Ö+°
[aÐ.d£ü£a.Ö´ÕÖ+¹±Ādü4BCd ¯ÕA¤2C£Āa24r[akaz2]¯ÕA¤2C£ü
.»µa
4 [+° :+°Bº ü2¢ +°´Õü »A2Cd T uÏ£A¼ 3aÎCd C£ü á¸ .Ö´Õ : K 4B
{ü+°H2] C£q-[C»Hy.Ö±ĀaA»[JA´+±° ĀCd2.d´Õ2.dqA¼
ĀÐ2A¼Õ§2m´T `Ð[s
¾¯Ði |a [d mÿªÖ¦,,,¯aÙµ¢¸
Cd Cd mÿu2Cdü ü¸8aBý[d üC¹Cd Cd ¯Ð2CdA¼ü§ »£ÅÓ̧2C£¯ÕA¤2C£ü4r
T L¯s£a-[´ü¸T4r R® R®±ĀBaQ[_?«§ ü+°asl°×»A2Cd Cd2¢[m´m+«d
ÿqAü´#¸ 4B´+°±ĀCd28JqA¼[ l°×¯§2- {C¹2N
:Nu {2Bº4r' ¯aÙ¢ ü+°as £ü4 C£ü á¸ m´ Ās .»¯Õ´?«+3
C£ü ü¯ÕA¤2C£ü m´ĀsT2.d qA¼-2A¼ ü¸ £Ø0uØCd 11 32A¼ ¢Aÿ»2mA¼ ¯a¯ÐI
ĀÐT£a3d Cd ¯ÕA¤2C£ü¯2m4³u24rT L2.£a 2£?«[4BCÖH¯Õ+¹ #2
2]N
+°´Õü Cd zĀ2<Ø z
JL Cd2¢´{aBºm´+° XU {Bº-[mÁÿ CdC£sÐü BºJL¢´{aBº uÏ¯Ða´{Bº

.»Cd Bº+rK[mÕdzBºĀ+«m´+° XmX4` d z>Bº z+rK¯Õ§.» ¯N:A»'wa2Bº
4B[CdØÁa£gqU {Bºm´+°X¯2_2Aÿ¼2.»CdC£»a4r/£-+2# {2?uBº:?«§
U {ü-»l°×üÖ4rNĀAÿ¼üAÐa£T»+° uÏ£[±Â2NU {Bºm´+° X_2Aÿ[ NHC£
´{aBý+°2!q-DÿBýK´vaÐ+°24rm4³Õu2.d#»Ö+°2
»A2Cd Cd z
Q[¢ám_³uj;+°!q [CdØ¯CØd ¯s {A[» 3mµÓaz2.d+[A[» +°Tj» ¯N- uÏ2q+°
-TA¼Ø q+° d ' d ¯Cds +rA¼ -¯Cd s+rA¼ ¯A¼¯NÐü+°`2 ' d ü¸» T as
TAÿ2¢>4Cd s U {Bº'µÓÐaBº-[ z4aÙ 8aBºCd£aT»+ ° uÏ2 ü¸- uÏ2Cü\±pC»
>4U µ» ÐÓ aü z4aÙ ;|+ĀLCü\±pazU {Bºám _³uj¢´L´va`24r8+uÿ £[±Â2A¼C£Bº
I-SERVE 24
:A»Ö+°2 uÏ»Q[+«ĀAÿ¼2 uÏ£[+«ĀAÿ¼23CdjT.£aÀ[+«ĀAÿ¼2]CdsµÓ¡N¤]CdsµÓ¡N¤+«
ĀAÿ¼2¯Cd ajüÖ42
T uÏ£A¼ zA¼¤£A¼ z
'£A¼2¢T uÏ»á ag¯CØd 2:CdaÁa£güK+°`«+rü'¯C£Ø[m4³Õu2.d+°±p #»
_2Aÿ¼2_A¼¤ÿª4£[_N¤¢ uÏ2¢m´»W2.d#»Ö+°2Im ĀAÿ¼q:2A¼l°× aÙ2'
¯ÕA¤2C£2¢-»+° Cd ÿqAü£azÖiÿuÕl×° ü½mC£2Xl°×üÖ4r.£aØü Aÿ¼ØTl°×ü
³Àudü ³ÍdüT uÏ£A¼üÖzA¼¬i£a2C£A¼¤2¢[µ<q
3aÎCd£A¼ z
JL¯ÕA¤2Cd2¢8BºmÁÿÿu4rü£az-2A¼.»CdJaCd ¯ÕA¤2C£[
¯´sÿª2Zd zf-[
´Õü.d+£a38Bº8T#2!q
U {Bº :CdBºµÓVa2=2Cd´L `2¢ {2A¹
-2Cd´L `2¢ {2?uBº
-U z -4ra£ÅÓ¡®ÖzA¼¬iT
3m¯ z-4r:2mNdü
¯2 a z-4rd [d A¼ü
[aa z-4r42BºZaz2.d+#ÖzA¼¬iCd´¯Ăü
_2Aÿ¼ z -4r> aùü
Ö+° z -4r¢+rICdÖ3+rµÓ2¢=´{Bº
¾í+«ÖR®±pCd {2Bº#2
JÅÓ®A» a+° ¯´sÿª2Zd2 {N
ĀØA¼¯Õs-4r/2Bº .dyqA-X+°§2JA¼/2Bº .dy
:+°Bº
ĀØCf-»Nm+«d Á2¼ +rA¼- Ød2Q[+« +2.Ö2-[4rK=u4¹u-[4rK
-X+°§24r-[4rK-ag2ĀØA¼¯Õs -2!q ¾í.Ö´ÕU£N¯´sÿª24ü¢A»[4L2S4B
¯§24r.Ö´q K/2!q/N+r .dyq+°±pC»q[N+r .dy-[£Lÿu 2:u|4a£¢»
ÁüA¼4Ùa4B-Ðd2.»¯+¹£H
ĀØ£¯Õs-4rq+°±p .dy
ĀØA¼¯Õs.d£¯Õs.d-4r/2Bº .dyq+°±p .dy
ĀØA¼ +°s Ø¦-4r.Ö´?u[+«Jüq+°±p .dy
ĀØA¼¯Õs.£ +°s ØµÓy-4r/2Bº .dy+rK.Ö´?u[+«Jüq+°±p .dy
ĀØ£¯Õs.£ +°s ØµÓy-4rq+°±p .dy+rK.Ö´?u[+«Jüq+°±p .dy
ĀØA¼¯Õs£¯Õs.£ +°s ØµÓy/2Bº .dyq+°±p .dy-az£.Ö´ ?u[+«Jüq+° ±p .dy
'£AüKCdCdsÐ2-X¯+°j KA[[m4³Õu2.d#2+°§ K.Ö´#2+¹¯2_düA»L»
+rKJ?«m´X±ĀA¼üK¾íTAÿ¼24ra+°a+rü4r/2Bº#2 ü¸: K]mCdT]mC£¬i_N¤+°üü
-[ W ³uL¶-2#£Bº
I-SERVE 25
:u2?«£AüK-£N4r ¯s »K+2Cd+rü2 a4´B±ý paz P®+2Cd+ru[+«
+[£Aü¾í+«q¯s2?udKÖzA¼?«m´+a° `2¢»T a24r.Ö´{ +[/£2+°+°:´{Bº3
.day- ¯a2qA¼:u2?«_N¤+H° Cd£Aü4L2]m´ĀsT2]Cda £Cd W ³uL¶Cd
¢Aÿ¼:u+Ā\¯s£Bº
]CdsµÓ¡N¤+«8BºÖ#¸
WBºa£
ĀÐ2A¼Õ§2m´T `Ð[s
¾¯Ði |a [d mÿªÖ¦,, ¯aÙµ¢¸+°2
JÅÓ®2C£Cd Cd ÿu£ü» ¯ÕA¤2C£ü4r.»¯Õ:CdaüÖXsJA¼ aA¼tCd £a[»Kl°×
´vaÐ».Ö±Ā: K Xmÿª ü[4B[a´Õ2.£' Xmÿª ü[2?«+ +ra`28T#2!q
HÖ ]Cds2C¹ .ÖiCd£Ø[ ÿu .ÖdØ#» ]Cds2 H24r {2N 4+° .ÖiCdØ2 ¯ÐCd³Í
µÓ¡A¼¤»-az´?«+ JÅÓ®l°× H24r+°[´Õ¯s2N-2A¼.»CdµÓ¡A¼¤ ¯s {µÓ¡A¼¤24r»A¼Lc2.£ü[
+¹a+»£Bº z2A¼4rCd]C£s[µÓ¡A¼¤2.»¯+¹£H
+°+°a£ K ¯Ă {ÐµÓ¡A¼¤2.»¯+¹A[+«Ö#¸8T#2!q
]Cds CdsüCd\Ù2.d+¹£H
- uÏÿªT+°üTBý]¾´?u§H
uÏÿªT+°ü-2A¼+¹£H
+°[´Õ2.»A¼µÓØm´´2.d 2C£]£jmCd¯Ða´ [¯jL¯s {2BH
.ÖiCdØ2+°2!qDÿ ¯s {qA¼[m4³Õu2.£H
ÿ¢4r¯+«s´vLs4r±p£H
J#[?«AÐa££¯£+°d[ĀNÿ2.d+¹£H
a£ :u2?«¯ÕgX+«.»L£Bº uÏ[- {C£Bº£Bý+« > aùü4B/2Bº {
£um4¯+°jÿu4rCds
+¹?«µ¦Ó ´L+°HC£C,
-³u2¯+°j :X£Ø´À
d¦´µÓØX¯´µÓØX,,¯aÙ µ¢¸
C¹+°2Ö m#+° ] L z+° ü+° uÿ 4rü.»¯Õ -2A¼¢ ;+° z+° +¹?«ÿu4rü .» ¯s =2Cd
¯+°jÖÁag2 ¯s2A¹»-2Cd¯+°jÖ£Býk-u¯+°j24r {2#»¯aÐmCd£Ø´Õ2]
{2B»£Býk-[= Bº.d¯s£B¹£B»[>24r.d¯s£Bº-2!q= Bý+«:u2?« uÏ2 {2A¹
= Bý+« :u2?«-ÿª 2 {2A¹£B»[>Ö uÏ[-[ÿu 2
:+°Bº W§ ³uL¶
d¦´µØÓ X¯´µØÓ Xff-» l°×#2¾´?«§ uÏ[ü+°ùü¯aÙ] LA+r

Lk2.»µa'Tdü z zl°× Ø ³Ía m´+°a`2¢µÓ akA¼4Ùa 4B.Ö´Õ {£a
4+° 2:´{Bº£?«[.Ö´{+¹ #2qA¼
3Cda£Cd ¯aÙ¢U jl°×sBýÖz+°ü+°ùü Lk2]¯2A¼abā2¢U jl°×sBº»
I-SERVE 26
a£$+« ' µÓVa» 4a2 -2# µÓVa£[ 4a2C¹ ±pü¯s =+°Bý++° ° Bº U j+°s ü+°ùüC¹
¯ Ðd2.»¯s+°TC£ d24r-A¼bāCdÖ ak>L\2N
3Cda£Cd ¯aÙ¢ W ³uL¶ P¸ üĀAÿ¼l°×BýA¼4aÙ l ×° .£yBºU j+«s q[
ü [Õ+« 'µÓVa»;+° ³Ía+°Ām >Ø K:2mNdq-+°Bº µÓmCd {üK ak
m±Āa2Dÿ2.£Bº' akÖzC£s[+C£CdaØ28T#2!q´LµÓ¡A¼¤Ö ¯ĂĀAÿ¼l°×Bý+« TmCdBº
HÖ ¯ĂĀAÿ¼l°×Bý+« µÓmCd {-[
¯ÕgXm´+°a`2¢ ÿuaÙ¹±Ā0uØ2 ¯aÙC¹» ´vasaz ±paz2N ¯aÙ 2]
¯aÙA+r ' +°AÉ¼ Tµ}¸Õ¯s W ³uL¶ .£u a+rü .dayü .»µBº ' .day ÖzC£s[+«
Āa£2µÓ24r ¯aÙ] L+« .»y¯L+« WBº¯?«4ra£ zBýk¯2¢Nÿ¯s
a£ ü
±Ā aBý u4r ¯Ăl°×á£QÿBº {+r¢l°×:2mNdü» µÓmCd {ü>az2] ¯Ă» K
ĀÐQÿ2¢+« CÖ.dy+¹'m´dCd2¢
Kl°×A £Øü+°?¢±Ā0uØ£Ød2f´#l§ ×° 2Bº4r+°
Fÿ
ÿu¯A¼Bÿ¹±Ā0uØ£Ød2fKl°×´#§4r+°ff-£Bº
3£?«a.d¢¸a£¢»Td[m´µ» Ó¬!q§m´m+«d ¢¸:N;+°?« 'm´m+«d m´+ra23
/±Ā0uØ£qT#[a£ zBº-Bº4#2:N4¹.Ö´{Cd£[ WBº-2A¼+¹ #2>a4Cd2N'
Á¼¤X¢» ¯aÙ¢A £Øü+°?¢±Ā0uØ2m±Āa2ÿªÖ2N
A £Øü+°?¢±Ā0uØ2
ĀAÿ¼¢ ;+° Āgaz+« .»L ¯Ă .£u #l°û [ajüÖ Cda£Cd l°ûB ĀAÿ¼l°×Bº
-³u2+ra£[+:2mNd£ØÖ³Í[+ .¹#: ¯s£Bºm+° 24r-#§Bº4A+r´XCdBÖi±pC£BºK
-³u2+ra¯ acql×° 2B=[´ü.»¯Õ £]C£s[+« HØ2-2#A¼Kwa2Bºá¯ aTaA¤2µü
[a´Õ2.»2A¼+¹¯2 W§ ³uL¶'+°AÉ¼.Ö´¢Cd£Bº-NA¼Õ§¢¾´#§+» 2 z2A¼l°×
Ā4rH
´vaÐ2±ĀC£ÅÓ¢+°2¢
µÓ2_a£¯aBºff-»a£+°¯Bº {2B»£BºµÓ2_a2-2!qKa-[
-a2g dq `ü-+2!q3 `ül°×JBº¯ zmA¼2 2?«£Bº£Bý_u[+6µÓÐa£Ø[+
¯<ÿ¢4rül°û-2CdqA¼£BýA¼4Ùa;+°.d2A¼ +rüC¹# {2B»NA2?¢¸±Ā zü mCd2q {
£Bý´#§`2¢- £¯Ø£Bº4B´vak.d2mA¼Bº/A¼az2.d
ü¯Õ2A»
:CdBº;+°ĀLA» CdüJA¼A¼2BÖXsÖR®£ÅÓ®]Cds4r)Bý2]-+°Bý¯2Á¼üK4B
A¹]CÖ.d y+[36µÓÐaØ2C¹Cda£+°¯ ¾¯i£Ø[¾´2.d+[[ab ā d 24r¯<ÿ¢4rü¢ z[\±pdBº
µÓ2_aBº¯<ÿ¢4uü¯BÖi8 a±Ā#4r/¯ d2.d¯ÕA» Cdü=A¼aABý.»µa
A» CdüABý .»¯Õ£µÓ2_aBý+« Cds N4+° ¯£ĆdüdzA¤[+« ´2´Õ2]C£Tu¯24r
+rü|+´ 2.»µBºA[C¹A» Cdüwa]y±pazµÓ2_aBý ¯£Ćdü2A¼LK¯ ü24r[ajH2.»µa
-´?«+« +°ÅÓ¡®CÖa.d+µÓ2_a£¯aBº ³uÄm4BÖi 2#L4r¯a£¯L¯ÐaÙa£>Ø2JN+«
A¼+rBº-´?«A+ra£+°¯ ¯£Ćd üJA¼ ´m!q\±pazA» CdüµÓ2_a£¯aBºCd 7LJA¼
´BÃBº»¯L+«4Bº4BºuBý±pda=2A¼+°2!q£Bý d¯ zmA¼´{¢CÖ2C¹a£+°¯ ü+°£A» Cdü+|
I-SERVE 27
u4rCÖü¯
A» Cdü
82.»du"f -[ 3¢]2] 7a¹¸ ;+° ´{a4 l°ûB +°[´Õ2.dl°×2B -2C£
dÖ±pda µÓ2_a£¯aBý+« 82 >L\2A¹ -ag2 +rqA¼ :H¸ü¸ XL4rBº ;+° A» C£
+°[´Õ2.dqA¼A2C¹µÓ2_a£¯aBý+«;ÅÓ¡® 2Bý±paz:ÅÓ®¢¸Tü 4ü ¯s {üKA¹.d+[3
Cda£Cd:ÅÓ®KCd4ü¬!q§µBº-´?«+« £Bý+¹´2+2Cd.du¸L2N
3Cda£Cd +£ÅÓ¡®.dµBº=+°BA» Cdü uBº +°[´Õ2.dqA¼A2C¹µÓ2_aBºCd
¾¯iØ2¢» +Cds ¯£Ćd üCdda.»¯Õ£ÅÓ®l°×A» Cdü´#§ùü-´.Ö´ÕC£±ĀC£Åu[+«
±pdBº
-Cd-u±pdB¹qA¹:+°Bº A» Cdü l°× jBý4r¯ÐaÙ´#§ùüJA¼l°×ABý.»¯Õ
-+°Bº-NÿĆd ü4r/a£+°¯ ¯£Ćd ü¯2³uL2] P®±ĀL±pda
µÓ2_a£¯aBý+« '£as CÖH¯Õ;ÅÓ¡® 2Bý±paz42Cd2C£]2.d+[A» Cdü+¹¯24rH2´{
.daØüÖzA¼ü¾´?u§Bº8J´ËHCd2+°[´Õ2.dqA¼+2Cd +rü2.d¯Õ P®a£+°¯ ¯£Ćd ü
A» ´#§ùü¢[dT2.£Bº P®A» Cdü-A¼.d¯Õ£ÅÓ®2A¼LKL|+µa'Cd2Cd.£u
Āa¸>L\2N'¯2+¹ÿª2¢µÓ2_a£¯aBý¾¯iØ2m+° m+° 24r+`«2]±pC¹2N
'´L¯ÕgX[4 [2]µÓ2_a£¯aBºu4r3¢]2]CdµÓ+«s -2C£|+2mQ+°L2]Cd
dTA¼Øü_ü2C¹ z4Ùa+Cdsa£+°¯ü¯Õ§.» ¯µBº
ÖzA¼?«£Bý+« A zBº-[ á¾´?u§BºA -2!qC£BºJBºµÓmCd {üC£BºC¹+°?«§#§
+°?«§´B»¯Õ[VÐaØü.»ĀsBº[µÓ2_aBý-Dÿm±Ād2
A¼ dIXA ¯Õ¦ff-[ {ØCdXs

wa2Bº £Bý+« £ØüBº-[ á ¾´?u§Bº £Øü2-2!q ±Ā zJBº±Ā zu4rCd
µÓmCd {ü2A¼LK+°L].d2 ´ĀsBKº µÓ2_aBýÿu 2
Tµ} 3¯ 2C£C3üIX£Øü¦3ü´L £Ø ¯sff-[

{ØCdXs
Bº £Bý+« +°#Bº-[ á¾´?u§Bº +°#2-2!q.£´q+° >¬B¸ º 2?«BüJBºµÓmCd {ü
3dzAÿü2]Cd£ÅÓ®+° zj+[+r±ĀBºC£Bº[µÓ2_aBýÿu 2
+°#X3 `¹IX+°#¦ff-[
{ØCdXs
µÓ2_aBºJÅÓ® z4ÙLKCd ¯l°×+Cds ¯£Ćd ü4r[dT2.£Bº
a£+°¯ ¯¢ :´?«|+ .£u 2N ¯£Ćd ü {£a +rK £ÅÓ®+A¹ l°× 84l°û
/2CdÿqA¼2 {2N=u42!q
JÅÓ®l°×´vaÐ+°ajüq {+°aj£¯üq {
waiC»JÅÓ¡®=u>[j2.£a"-2!q´vaÐ+°ajüµ}2 ü¸µÓ2_aBº>[j2.£Bº£Bý d
TAØ _ü2 ü¸ JÅÓ¡® >[j2.£a -2!q JÅÓ¡® 62mA¼ uül°×Bº ¯Õ§ .»¯Õ {ü 2?« £ÅÓ¡®
62mA¼ uH+° U {ü 3dzØ2 ¯Ðü2 JÅÓ¡® 3dzØ2 +2.Ö2 =l°× -2C» C»B +r4r JÅÓ¡®
µÓ2_a£¯aBº»[´{ 2#ü¢2]q] ]ya Ðü 2?«£a
´vaÐ+°ajµ}2q+°±pC»JÅÓ¡¸'>j¢´ü=u.»Āsa"-2!q-2Aÿ¼á2á££Ød24r
.»Āsa-2!q.d#§C£ {£ÅÓ¡®8N.» ¯s-N.»Āsa+r+°C£Pd24r.»Āsa-2!q:2Z¸¢
Fluke ´v¸+-2?u|a-u.»Āsa-a[A¼ta¢]´Õü¸üq]BºĀs|a-u.»Āsa

JÅÓ®+« dzA¤üABºü=A¼aABºü±ĀL±p ?uü.d2´{+¹ ?uü 2?«TCÖHd {
I-SERVE 28
>d´>düAÿ¼a£jAÿ¼a£jü- {£+rA-»¯2A»³Íüÿªdü:u2?«»JJL+«q {+rK
µÓ2_a£¯aBý Öz+° ¯Ă¢8¯2+°ü2/2A¹A[+« -4`24rm´ Ls2.d#2-»NJL+«
>j¯ÕA¤¼ Ö 4`24+°µÓ2_a£¯aBýµÓmCd {ü= aw i £+°[´Õ ¯s mCd2£ÅÓ®¢Öai uÿ Özüw+Xs
dTA¼Øü4as Āsaz
Ö4üÖ4_ü2.»Cd -»+° µÓVa£ü¯Õ§ .»¯ +[£?«AÐa£8+°+rü2¢+°aj+°d2
.»¯+2# {2?uaµÓ2_a£¯aBº:´{Bº.»¯Õ2N4B-# 2?«m´m+«» +rK:Tm+¹Aÿ¼A»Ð
£¯ü ü¸´{?«§ A»³Í ü+r #2 ü¸:T+°aj +° d [+«/´Ö 4´B º {+°aj ü N¤+| /´Ö 4´B Cº £az
µÓ2_a£¯aBº C£ ¯Õ§ .»¯Õ ³ÍJaü z4ÙV .d¯+[ £ÅÓ® µÓl°×sü l°ûB
´V+«2].d¯+[.£u¯2C¹´BÃBº
Ö2#» ¯£Tÿu42.»¯ÕA £Øü+°#ümÁÿ ¯£Ćdü4r8a£#.»¯ÕÖzCds2
a£+°¯¾¯i£Ø[A» ¢+°2JA¼+« dzA¤[+«´2´Õ2.£Bº
-+#§4r» A zBºA» C£¾¯i£Ø[.d#§.d?«§+°#§+°?«§ ´Bºµ» BºCda£Cd £ØüBº
+°Cd süC¹+r#¸»µBº+°#BºCd¾¯iØ2§±pl°×2B+r±ĀBº+£Bº
A» Cdü)Bý±pazá4ü2+«2.d+£aA £Øü+°#üÖ2#´BÃa+rKA» Cdü
£ÅÓ®l°×-2A¼l×° 2B dÖ± pda+2Cd+rü2£ÅÓ®+¹¯2ÖX+«a£+°¯ ü±ĀC£Åu[+«ÖR®±pda
.£ {Cd´Õ +°o#§¢azA» Cdü
82.»d uf-[3¢]2]m_³uj4rLA¼4Ùa+«ÖÅu®a
m_³uj4ra£ÅÓ®4¹BºT[:u.Ö±ĀBº
_m³ujA» {Bý /±Ād2
m_³ujA» {BºA» Cdua£Ja um4Cds4r»dzA¼¤2.»¯s£a6£A £Øü+°#ü)Bý±p #2

qA¼A[+«+ra`»T?¢-ag2-azC»4rK£ÅÓ®>az2.»/±Ād2Jl°×-ag2+rA¼+°+°
3+ra`»T?¢.Ö´{C£T2Bý
= Bý+« ³uA¼d2¢£¯ü»Aa£ü zÅÓ¡®q¹-u2?«£ÅÓ®_N¤¯aÐ ¯ 24r {2#2N
£ÅÓ®l°×¯2C¹2/2BºA¼T©ĀA¼2/2BºA¼-u2?«£L[>az2.d#2m´´2.d2¢= LCda
+rA¼Q[+«Dÿ24r£¯ü»Aa£ü zÅÓ®¢D4¯l°×±paz£Bº=2Cd´2BýCdBÖi£¯|a£Býk
´¯Õ´Õü¸£Bº l°ûB -ü¸u¸Bý2] ±Ā|aĀsBº -u2?«£Býk >az2.d#2 =´?«+¹ ;+°´{Bº ĀAÿ¼Ø2
- {Cd2N
´vaÐ>jü2] .»y£¯ü¢
A»³u »»ff-[C¹.»£¯.£u4ŃQ»
A»³u C£ACdjØ
£¯f-2?ua
A»³Í C£jAÿØ¯f-2?ua á¸ =[.Ö´Õ £Td 2:A»'A»³u »»-+¹ #2
:A» ´{£N£¯Q[[3Aÿa24r.»¯+[':2mNdü»['ÿua£Ø´Õü¸ü££a[
:u2?«£¯üK¾´L\±pCd {2?uaz
£¯ü/2!qCd ´T#2B-2?u|aÖ"á Cdj+°2!qDÿ24r»|a8AÖi£¯CØd ¯s {
/2Bý/2!qA[JA¼
-A»»ff-»£¯+°H\C»Cd´{ 8J/2Bý/2B»N+rA¼+rK´L¯ÕXg -u

qA»á Cdj+°2!qDÿÖ¯CdØ ¯s»qA¼+°+°£?«JA¼»-»£¯Cd´{+r+°;´{=u
- {Cd2N"
I-SERVE 29
:2Cdlû° .Ö´ ]y2N8T#2!q-¯C£Ø[3Aÿa24r.»¯+£¯ü= L+«/2?uÖ
£ÅÓ®+« mCd»)#TĀAÿ¼Ø {Cd2N
Ja.Ö´Õ A £Øü+°#ü£|a£ÅÓ®l°×´vaÐ£¯ü:2.dT2.d4rq» q {-2A¼ ü¸
£ÅÓ®l°× » £N -» ÿu£q q { =´{Bº 8 ¯[»µÓ2 ¯s 3 ¯[»µ[+« Cd4Ù#§4r £ÅÓ®
:2mNdüm´ Ls2.»¯s£az£ÅÓ¡®Ā+« mCdü4r.d¯s /2Bý±pCd£a-2A¼ ü¸ £L
-2Cd¦Āa£[+«- Nÿql°×2B±pC¹2N
'´L¯ÕgX a£ü2!q /8w++i ° /±Ād28T#2!qJa¾í£m+«2A´Bý8AÖi£;+°
/±Ād2.»¯Õ£ÅÓ® z4ÙL+ £¯ü+°H4| ##¸ .Öd ØHwa2B¹ aÙ»qA¼A[+« /±Ād2
8T#2!qJa:+°2]A £Øü+°#ül°×¢+° Ø ³Ía24L2]¢l°×üA»³u a+` ° +¹¯2I¯+»
um4Cdsü 4L2] :2mNd ¯0uü ü¸ +°H|4 uÿuü 4L2] +Cds +Cds 3¢.dü .»y##¸4r
dzA¤ü3´l°×2B.»¯s {2Bº2Bý
£ÅÓ®¢¸+Cds3¢.dü4?«§4r´{#§?u[+« a¹ü+°¯2 CdĂa£ü´BºCd2NµÓ2_a£¯aBý
3dz¶l°ûB-´?«A+r4?«§4r» {2N3¯ d2 .»y¯L+« JÅÓ® z4LÙ ¢+Cds 3¢.dü
_H¯Õ£ÅÓ®£¯üm´_ü2- {C£az3Cda£ÐCd82>a4Cd2A¹Jl°×-a2g -az2N+°A
:uT L¯s» m_³ujA» {Bº-2Cda£¤2-az±pdBºA» CdüTd 2u4r-a2g
.»¯+[+2Cd+rü2Tmµ2XI¯+[3Cda£Cd ¯LÖ¯ d2.d¯+[a£+°¯üJA¼l°×
Ta.dl°×´BÃa' #.£#4r+rA¼_³Õua2424r»dzA¼¤ÿqLmÖ\2.£a
=+°BÖ+° Býa£+°¯ü±pw4i A £Øü+°#ü£d+°CdÐ2¢=A¼aABý+«N4radzA¼¤2
m_³Íj2Bº24rĀ4C¹2NÖCd as aA¼ i¬ ±ĀaC¹2NA» CdüA»¾´.i a» z4r/2A»Ö -[´Õ¯ s Cda `2¢
A» Cdü /#§2Bý dzA¼¤2 3 ´¯Õ CÖü¸ ¬2B =C»s¯Õ ¯2Nÿ ¯2Nÿ -2# 4´ 4´ +r+°ü
A £Øü+°#üA¼4Ùal°×´2´Õ2.£a
A £Øü+°#ü¯2Nÿ+«¯ z<24r¯2N2.£a+rK¯2Nÿ.dayüCdÐa¢»£4ØA¤ü4r
L±paz P®-¯üdzA¼¤2ÖzA¼¬i±paz2N
' #A» Cdüm´.dyādzA¤üÖzA¼ü¾´?u§aA2?¢¸l°ûB)Bý±paz±ĀL±pda
±ĀL±pda4A-+2#2!q P®-´Ăam¯Àsü+r+°ü4r´2´Õ2.£a
+2Cd+rü2dzA¼¤23\±paz2N P®-+¹l°×2BÖzA¼¬i2N;+°L+°aÖ¯2.»¯+»
m´dC£ü>L4raz
´{H[.d¯Õ+°£Cd
:u»ül°×»ü¯2 CdĂa£üdzA¤ü34l×° 2BĀ4Cd2B»¯L+«A £Øü+°#¢¸[>24r»

+Cds3¢.düÖzA¼¬i£azA» Cdü2Cd?«£ÅÓ¡®- Cd2C£\£ÅÓ¡®Cd µÓVa£üa+°`+¹¯2
=[ um4CdsüI¯+2#£a¹-agÖ2NA2C¹
24B-u2?« um4CdsüI¯+¹£Hff-»
3¢.dJÅÓ®l°×ÖzA¼¬i2N
A» Cdü:2mNd¯0uü+¹¯2=2CdÖ2á£¸BºCd£a¹-agÖ2NJÅÓ®+«4B-u2?«
+¹L+°q ´{?u§azA» Cdü=uÖ¯2.»¯ s £a¹-ag Ö 2 NJÅÓ®l°×4BÖ¯´{ _A¼ü¤ ÖzA¼i ¬ £az
I-SERVE 30
m±Ā`ÿªd2C¹A» Cd¬u±ĀL±pCd£a¹-agÖ2NJÅÓ®l°×l°ûB a`ÿªd2ÖzA¼¬i2N
:u+2Cd+rü2>L|4¯L+« A £Øü+°#ü:Cda a£+°¯ ¯£Ćd üC¹¯ Ö±pda
-2A¼ q¸ ' # >L\ dzA¼¤2¢ £ÅÓ® )Bý±paz =?¢ ±ĀL±pda £ÅÓ® ¾¯iØ2
.Öu¸.ÖA¼wai±paz2Nm_³ujA» {Bº.Ö´Õü+°¯2 CdĂa£ü+°£=2C¹ z2A¼4r»A £Øül°#H
>az2.d4H 4r [A» Cdü zL¯Õ±pda
A £Øü+°#ü á£>d£as CÖH¯Õ µÓ2_a£¯aBº 2Bý´BÃBº Cd dµÓl×° süK
Aÿa±p¯Õ¯Õ§.»¯Õ z4ÙaJaü:uÖþ«@£Åhi®±pda[CÖH ¯¯L+«-Cd ³uÄm4BÖi
=+°Bº"
£Åh®+°Bº" z2A¼£ÅÓ®_2Nÿ2.d2Býff-[¾´Bºo_bü¾´BºCdNl°×üÖ2_Býá4¬C£sBº
'-a´{ül°×¬2q¬Xs±pazA A¼ü L2Cd»424r´Lw4C£sa=#±p£¢£ÅÓ®l°×
-ag2+rqA¼+rK]a+rüa£+°¯Ā24CdØ2 ü¸+°H\¯2Āa2C¹£ÅÓ¡®a+° ¢+°2Öí { ´L4w C£sa
-+°BºCd u4r»ÿªd2+°°a£+raü4r/d +«2+°aüJÅÓ®l°×3Cdj_2Aÿ¼ {üu4r
C¹.£aJÅÓ¡®ÖR®£ÅÓ®+rÅÓ¡®´#§+[µÓa`»Ba£ÅÓ¡®JÅÓ®+«-ÿªdT]yCd :ÅÓ®¢¸A.»¯Õ
JÅÓ®µÓ2_a£¯aBý 2]a+«2.£a
3Cda£CdA £Øü+°#ül°×=uUT2.£ü»¯ ¯Ø=A¼wai2N'¢4rAÖi 2+°H¯Õ ]y
d +«2+°aül°× JÅÓ¡® _N¤ 2Cdü4r C¹.£a -2A¼ ü¸ £ÅÓ®¢¸ z4Ùa ¾Á¼t ü Cd
l°ûCdÅÓ®JÅÓ®+«]yT£³u2.»¯Õ3¢+°2¢» Xs8a£#.»µa
:uŃ»ü¯2 CdĂa£ü4B.ý »¯L +«A £Øü+°#ül°×A»³u_2Aÿül°×C¹Bº¯2Āa
_2AÿüA»µÓ_2Aÿü_2Aÿ¼_2Aÿü 2?«A¼a£Ð¯üKC£ aCd2á4 r¾´L\±pdaz
:u {2Bº4r;+° a¹$d Aÿ¼aja£$a£>u2.ÿd£üql°×2B a»2¢4a
´LMü +¹¯2 .£yBº -2!q :Ă¾´+° +¹¯2 .£yBº 3 ¯ d[+« 4ra¸ Āg2¢
A £Øü+°#üTNÿ[aÐ³u`.»¯ s £a+rK ]y2Nd Aÿ¼aj a£>[CÖHd+°JÅÓ¡® ü
m´+ra24r»Cdü±Â4a4r ?u¸Ba
A2C¹d Aÿ¼aja£$-\ÙJA¼4\ÙüÖJÅh® a[3a£I¯ÕJÅÓ¡®.»¯ÕCd´{ü+«JÅÓ®KJÅÓ®
_2Aÿ¼ {üK4BaÁa a+°2¢±Ā|aaz2.£Bº
3W+°ü;+°a+° "Bº z¢Cd[´{ü42#¢¸µÓVa£üCd4 ü¬!q§£a:2Cd>L\£
.£ { .»yN+rA¼ L|4Ö¢¸»az2.£aa£ÅÓ®JA¼»¯Õ+?u§a:u=2Cd+rü2>L\2A¹¬|+
CÖHdA¼
´{#§#» a£+°¯ 2µÓ2¢ ´{?u§a d +«2+°aül°× _2Aÿ¼ {üdØa ] L+« d ¢+°
W+°ü-ÿªT2.£a'-ÿª£ü£¯ü7L|+±pqA¼A £Øü+°#ü z4Ùa¾í>j¢
0¬iQüW+«2.»a£>ÿª#ü4r>[j2.£a
3>j¢+[-£Ød´{´ü.»¯Õ¾í>j¢+rl°×üdØa3¾í>j¢m4A¼tüdØa
3¾í>j¢]ü+°üdØa3¾í´2A¼üdØa3¾í4mwaüdØa3JA¼´{a4üdØa
a£ 'TAÿ¼24r£ÅÓ¡®=¹>jü=Xs=Xs:´{Bº+rMjaA»µÓ2¢;+°++ra`Ø2¢
Cda.d4r+ra].dyü´{!q§.¹#;+°_aA¼K?«42#¢.»´´Õü¸ü4r_X+_Cd+°+°.dSy.£ +°
U .dyā£ü4rUT¯s£a
a£ A £Øü+°#ül°×:u2?«A¼atµÓ=2A¼l°× ]y2A¼2!qT»+r¯2Aÿ2q+°±p #2
I-SERVE 31
q̧:2.dT2.d£¯£a³ÕuCd¯ÕgX¢UTCd2m±Āa2Dÿ2]A A¼ül°×=u2?«A¼aÙX´?«§2A¹
.d´Õ2.d#2+¹¯»'+°AÉ¼.Ö±Ā
A» Cdü»4B4º B º uBý2]a£+°¯ ¯£NÿĆ Ød Ö+°Bº"_aA4¼ 2#¢.»´> j=+°Bº"-³u2+ra»
q[-2Cd¦+°a`¯CdsÐ2=+°Bº"-³u2+raá¬i±Ā´ÕÕ§>jüCÖ.dy+A¼abN¤=+°Bº"
:u2?« Ćd£[+« +ra`2 8T#2!q T»+r¯2Aÿ2 q+±° p #» 8 ?u T»+2° "
-³u2+ra »Özü+°¢2.»¯2Āa » ³Í +°2>[j¯s2N-[CÖHd#»T»+2°
-³u2+ra´Õµ.£a£sA £ØÅÓ+°?um¯sd¦,
4C£¯ĂC£s ¯¹s´Õ d ³ÍCdjØA£¦,,
¯aÙ µ¢¸
A A¼ü z4ÙL+ÖzA¼#/[|+qA¼£ÅÓ®l°×¯ÕgXqA¼+rK d ³Õu ü¸£ÅÓ®
z4ÙL+ ¯Cds ]y2N ;+° ¯ÕgX +°H\2N +rK -³u2+ra » ´Õµ.d2 3 L2.d#2 ü¸ £ÅÓ¡®
z4Ùa3Ls¢´Bý±pda-2!q¯2Āam´£³u2¢´Bý±pda+°+°Kl°×a£ -u2?«
´L¯ÕgX-u+°ü4a£A¼[¾³u.dyL2.d?u[|+'+°AÉ¼.Ö´{Cd£-2A¼|+Kl°×A £Øü+°#£Ød2
+°ü4l°×2Bº4r+°-[QT¯s£
q[¯Cds
a£ zBº4aA»£Ja ?u¸Bº Cd4Cd ¯ĂC£s ¯¹s´Õ d ³ÍCdjØA£¦,, -£a

-2!qÖzA¼#¯C»sq[3a£+°¯ül°×Cda£ÐCd¯Cds ]y2A¼£a:AÖul°×A¼aCd2N"
£¯C¹TA¼ØC»ÿu ¦£ÿu¹TA¼ØC»¯C¦d ,,
-[+°AJ¯ÕA¤2Cd2"
-2!q¯Cd sq[A[+«=´?«+¯Cd sq»qA¼¯Cds/A[+«3¯Cds=´?«+ a£A¼:2+r
C»H+°4r.Ö±Āü2!qq[N=´?«+qA¼/N=´?«+±pA¼-[4AJ¯ÕA¤2Cd2-u2#´{Bº
¯Cdsq[3a£+°¯ül°×¯Cds=u ]y2N"
4 [+°
£¯C¹TA¼ØC»ÿu ¦£ÿu¹TA¼ØC»¯C¦d ff

-»£+°Ø2ÿ4ª QÙCd ¢l°ûBdAÉCdA2¼É 4r» {2NmX C£.£aØül°û'£+°Ø24BÃi Ö £Ø¯´Ë ?u§ü¢
;+°?« l°ûB6£JLA¼4ÙL2]£a4rK£LA¼4ÙL2]Ja4rK'£+rØ[+r´À
+?u§a+»JüqA¼;|+a+°Ö£+rØü ¯s {2Bº?2»A2Cdm42AÉü¢ q:+° W
³uL¶a£ zBým´µÓl°×.Ö ´¯ Aÿ2¢+«m´»WA¤2
WBº[>»dØ-A» ¯ÕA¤2Cd2/ ¯s» ÖzA¼#¯+°j24r {2BýCda£ÐCd +[
+raùü ü¸-N¯güÖC»-´{BºA[+«´{?«§2N-» Ø ³Ía2 ¯s2NÖzA¼#¯gü24r/
¯s {+[+raùü ü¸¯+°j24r L±pC»-´{BºA[+«±paz2A¼» Ø ³Ía2 ¯2s N
/A»tµÓØ2¢
´{?«§2N±paz2Nff-» #ül°×/-ag2:2Cd mCd»Q[+«Dÿ24r[>24r

q[N+Cds4r8AÖi´{?«§ {2!q {Ð8AÖi£/A³ua`.d´Õ2.dqA/N´vLs4rW2]±paz
/2!q/A³ua`.d´Õ2.d;´{+2?u
a£ zBº/A³ua`».Ö´#2A»[+«"J|a.Ö´{Cd£a+°A=u42!q ¢?«£ÅÓ® 2C£
I-SERVE 32
/£ÅÓ® KA £Øü+°#ü mCd2 da£+°¯üK-2!q q[£ÅÓ®KJ|a+°A.Ö±Āa
Ja.Ö´Õ 2N4B£Ød24r» {2N 2A¼a2/£ » #mĆdØ+°24rCÖü¯sTd2
A £Øü+°#ü d ü¸´{?u§a-2!qq[£ÅÓ®[-ag»+°Aq[£ÅÓ®´{#§+° Ja+°AÉ¼¢»
.d´Õ2.£a+°AQ[ ü¸ l°û£ÅÓ®l°ûC»B/2A¼[C»Hy!q¸ -az2N+°A+°+°J¯Ð2Cd
/A³ua`+°£»|aT+r£H"
WBº a£ A £Øü+°#ü d ü¸ >[j2.£a[ » .Ö´Õ # [>» +rK
¢?«£ÅÓ® 2C£=u>[j2.£Ö»m´ĀsT2.dqA»"=2Bº {¢¸+« Ka=u ]y2A¹-u|4
'm´´2.d2¢+« .£yaA £Øü+°#ü vÐ»l°ûB-u|4 .£y2
6C»' #»m´Ās .»dqA¼=2A¼+°2!qCdCdsÐ uÏ2JA¼¯LÖ- 4³u l°×N|a
¢´{4a {C2A¼a´Bý
m_³uj¯CØd 2>42TAÉ¼Øff-[/Á»µÓ2.Öd Øa£A¼-u.» ¯s - uÏ[

A¼µÓ¢/£aCdüw++«2.d+¹a¯L+°A-´³Í ¯Ø2.»Āsa
:´{Bº 2.»¯ s CdCÐsd .day ü¸Kl°×m´µÓ ´{#§C¹2N8 ["
A £Øü+°#ü d ü¸
´{?«§£Åhi®C» 2A»[ ü¸´{?«§£ÅÓ®2"ff-[
Kl°×' m´µÓ´{?«§2N 4rK¯ Aÿ2 CÖHdqA¼'A¼µÓ¢ /£Býk
+«2]A$BÏ ºf
-2?ua-2!q +2.Ö2CÖH¯Õ£Bº:u2?«£ÅÓ®+¹¯»»m´¯sCd2'ÿ¢Aÿ¼ .»¯s£'
Td[Kl°×Öia£4Øm´+°a`2¢» .Ö±Ā-+°Bº 8 £2!q
£Ø2Cd ¢Ï ¹Cd>¦Ï p¯Õj

µ ¯m sN+ÿ ra£ff-£-2!q´vLs4rCÖHd[£Bº4rA¼´vLs4rCÖH¯Õ£Bº4rA¼-u2?«
£Bý|+'¢Aÿ¼-£
Kl°×m´µÓ´{BºC¹2N4+° ¯ Aÿ2.Ö´{C£TA £Øü+°#ü=# 2?«£a¹
-# 2?«£a» 2=2Cd mCd2´{?u§Ö £ÅÓ¡®-2Cd mCd» ´{?u§amµÓ¡Cdü
dzl°×süm_³uja¶ü-ÿª£ü'¯C£Ø[[a´Õ¯s» {£az
a£ zBº 2A¼a2A £Øü+°#üu2?«£ÅÓ®»-azC» l°×[>24r´{#§+° +q ±° pC»'
m´´2.d2:2Cd 2NU {ü:[ 2µÓ +rü:[>já2áü: K=u+°[´Õ¯s£az
WBº;+°Bý+« [mA¼q]+°ÅÓ¡¸ CÖL]A¼4Ùa2S3+rµÓ2¢8»¹Ö2m#+°ü/2Bºü4rH¢
C»H±pCd#¸Cd.d#§C£-u2?«/2Bºq/#¸ +°[´Õ2]2N:2?¢¸ /3Bº£ÅÓ¡®>Bºü
»¯+[Ö2m#+°ü/2Bºü:2?« [2B A¼H¾´BºCd£a[£BºX?«§±pdĀ4rBº£ÅÓ¡®JBý
´Õ]y-a´{üTKJK] aL+« JBýk +°2?«ÖiA¼ØBý A¼4ÙL+«I¯l°×±pdaÖiA¼ØBºJBý+°ÅÓ®l°×
|aS+°?«f ]y2A¼K-2A¼+°»JBý+«3+rµÓ2¢Ö2m#+°ü/2BºüC»H±pCd#§4r+°[´Õps2A¼K[4Ù
A»uyBº
:´{Bº'-ÿª£[3»mCda¹\+¹`2¢2]Tµ}¸Õ2.d£Bý+« .d#§C£Ö2m#+°ü/2Bºü
mĆdØ+°24r +°[´Õ¯s£az +°+° -T ¯C£Øü[ £Bº2?uBº +rK ÖAi ¼ ØBý 2?« 3´{sü A[
-2Z+°L2.da3+rµÓ2¢/#§2BýÖ2m#+°ü/2Bºü´{#§l°×a£ Bº »Ndz+«s+«l°ûB¯ jCd2
4rA¼.d#§m´+° ü/3a¹4Ø 2Cdü-ÿª 2l°ûBA[3ÖN2.d#2qA¼+°+°»mCda¹\+«
mĆdØ+rÿª 2¢/£¯|a£Bý+«+°[´Õ2.»Ö2m#+°ü/2Bºü-¯C£Øü[.Ö´+°CdÁ¼
-u|4- uÏ » £ØNÿ¢´Bý {Ā Ø {ü2A¼L+'m´´2.d2mĆdØ+°24r
-ÿª 2¢/´?«+ -2A¼L+-CdØ2Cd3´sÖ»A¼2A[-2Z+°L2.d#2qA¼A[-¯ÕsCdÐ2
I-SERVE 33
dz+«s+«4B-l°ûü24rqA¼3Cdj$Ïü-ÿª 24B-uqA¼+°+°'m´´2.d2q[
¯sÖi/2Bý4B/#§+°[´Õps2A¼[-2Z+°L2.d+° CdÁ¼
+°+°a£ A £Øü+°#ü=# 2?«£Å¢® 2l°ûB-# 2?«£ÅÓ®»
-# 2?« £ÅÓ¸»
2A £Øü+°#ü» z4LÙ K;+°42´{4ra£ Wü »£L[ a¹42´{4r

.»¯Õ'wa2Bº42´{¢¸8N¯CdØ [T.£a`.»¯s£2'T.£a`Kl°×:2+rA¼4Ùa4rCÖ.dy+¹
a£ zBº WB º -[ :A¼ta£a a£ zBº 8 +2?uBº2!q
;+° »ÅÓ -_A¼¤ Ö C » WB º

-_A¼¤2+r£H» mCd2[>»ff-+2?uBº WBº:?u¸|4-+2?uBºm´´2.d2¢
m´XUJ:?u¸|4-+2!q¯C£Ø[[4ÙA»qyAÖu":+°B»dz+«s[/´Ö \2.£H
-N 2Bº»¯T-N=BLÿªT-NT#§ AÿØ³u2A¼a£Nu4r+°[´Õps2N
-ÿª $ÏBÖiu#ĀL-NN+rA¼K=2Bº K[µÓyd2.»µBº+r[+°2?«+« >üm´£³u2
+°[´Õ¯s»/2N´+° {l°×ma£Bº
'=2Bº T¢+«KÅh®u .£yaz"ff-[m´W2.£Bº

£Bý|+T¯ Aÿ2.Ö´{ C£ { {Ð"
-+°BºKÅÓ®»Tq»q {a£/=2B»KÅÓ¡®u4r+°[´Õ2]2N
-2C»ff-[.Ö´{C£ {-2C»4A
-u|4'm´´2 .d2¢a£ zBº4r WB º 4rÖ2+°d Ø4r´{ü¸d Ø4r»4r {Ð4r
:[a+rü4r+°[´Õ¯sNµÓ¡A¼¤.ÖiCdØ»4rK a¹ ¯s {q» qA¼3µÓ¡A¼¤.ÖiCdØ»u³uØ
Áa£gü4r+°[´Õ ¯s-´{BºA[+«
m´´2.d2f-[ á¾´?u§23+°[´Õ2.»A¼µÓ_2Aÿ¼2-£2
-A» µÓ¡A¼¤.ÖiCdØ2 8 u³uØa±Āü ql°×2B |+ ü]A+ra24r {´{Bº A[+« µÓ¡A¼¤
.ÖiCdØ K-Nÿ©Ā.ÖiCdØ K á¸¾´?u§2'A¼µÓÖ+°2-£2
'.Ö´Õ a¯_?«§_2Aÿ¼Ö+rü[>24rwa2BºA¼µÓu"+r {-T+°HCd A¼µüÓ
=2A¼++°ü"=2Bº T¢[>24r/N=2B»-[¢Nÿ2.d#2+¹¯2=uw4Ci » =2BºKa-[
Tÿu42.»¯Õ.Ö±ĀÖ-u|4:+°Bºl°ûB- Āg+°ü.»¯Õ3Cdj¢Aÿ¼.»¯s£2+°+°a£
¯aÐ mCd¯aÐTA¼ ¯Õs dAÉÿªCd2
¹+«2.d+°Ð]A»³Í¯Õs.£ÿªCd,
µs2¯A+» ° TA¼ CdCd TCdg ¯s
¯2CdØ+°sµ¢+°ÿªdÿqA¼ Cd¯sÐ ¯ĂÐ,,,¯aÙµ¢¸
¯CØd ¯s {A¼Lc2.d?u[+« wa2BºA¼+¹ùü {£az3ám_ ³uj l°×+°[´Õ2.» '
m´´2.d24r/2N-»N;+°A¼Õ§-2!qá CdjJA¼ d¯2¯aÙ2 ü¸- Ø+°s ³uA¼³u 2+ra
´2.dÿªC£N á2á 3a¹´` .»¯+2# ±p4r ' m´´2 .d2 8aBºC¹2N -2!q '
m´´2.da ´24r-[.¹?u¸-[TAÿu .»Cd-ÿTª 2´_B»Nám _ ³ujQ[ á-AÿØa¹Á¼ Õ§
aw 2B¹A¼+¹`2¢ =+°B8 ¯s vq» qA¼ 8-ÿª q» qA¼ -2!qA¼µÓØ
m´´2.d24r+°[´Õ2.»ÿX+°Áa£gü[2?«+ +ra`2´2.dÿªC£üK+raØ2C¹±pH ¯s+ra`2¯CdØ2
4+°A¼µÓØm´´2.d2-¯CdØ K´2.dÿªC£ü¯CdØ K;+°Ö#§-´£A¼.»Āsa-´£A¼-2!q
-¯C£Ø[ NH¯CdØ2A¼4Ùal°×a£ #2´2.dÿªC£üC¹±pH ¯s
³Õua`Ø4abā-³u2+ra2f¯CØd 2
I-SERVE 34
:Nwa2B¹Ö#§:u|4 a¯4r ³uCds- Ø+°s2-» £?«[4BCü\2.d+2#±pC»
] L+«[LÐ+raÖ aüq[´LµÓ¡A¼¤ám_³ujT4üCd2NQK á-´£A¼A¼Õ§
+r4r-AÿØa¹Á¼Õ§C¹.d¯Õ£-´£A¼A¼Õ§C¹.d¯Õ£=u.d¯Õ£]#§] L+«T\qN
;|+;+°?«-A»ám_³uj-A»¯aÐ£Ø´+°2-A»´L´vak2-A»/N+°+°a£ {Ðµ¢+°
ÿªdÿqAü NH¾´?«§3´L´vakÿu 2C¹/2Bº#2»ay+¹
a£ zBº 4aA»£'m´´2.d2=u+°[´Õps2N"-[-Bý\C» Xa4q[¯ Aÿ£ü
.Ö±Āa-azC»'£BºA £Øü+°#ü8A¼µÓ ¢/£a¹»-u2?«A¼µÓ¢»/£
:u2?«£ÅÓ®l°×'¯2ĀaA¼¦02Cü\±p»/±Ād28Ö£/2#2A"/2BºA"
WBº»'Td2.Ö±Āü»-+2#£Q[+¹¯»A £Øü+°#ü.dLmCd¢;+°
ÿu4r[.Ö´l°×2B-!q§¬!q§µ:´{Bº3+°AÉÿu42.Ö´{C£T
+°AÉµ}2
d Aÿa¼ j a£$3m4³Í [+«4aw i A £Øü+°#ü z4aÙ aÁa a+2° ¢´Bý ££dCdü
-ÿªT¯s a¹$¢¸ JÅÓ® 4ra¸+« JÅÓ® JA¼ uH´{?«§ d Aÿ¼aja£$ m´¯24r /
¯ d2.d¯+[A¼4Ùal°×.»L
£ÅÓ¡® z4ÙL++°©Ā§ü±p»/±Ād2.Ö´2BýĀÐJff-[
m±ĀLg2.£a
d Aÿ¼aja£$ +2.Ö23¢]2]
J£ÅÓ¡® z4ÙaCd ¯Ð2Cd >j+°AÉ¼ ´vLs4r

=´{BºT2?ua¹-´{Bº£ÅÓ®l°×Ö+°2 ]yIaCd2N3¾í:+°£ÅÓ®l°×+°©Ā§q/2Bº {ff
-£Bº-NT[3 4ra¸¯2C¹Õ2]ÖR®±pda
a£ zBº ³uV¶ A £Øü+°#ü z4Ùa:´?«+« +[»ü>j¬Xs _aA¼42#¢.»´
´Õüü¸ 4r/£a[J|a.Ö±Āa:u2?«'U {ül°×Cd +°A¼É T[´Õ2.»AÖ a"T£JÅÓ®l°×CÖH ¯A»T?«"
WBº a£ >j á2á -´{B» -az±paz2A¼+¹l°× :+° ¾í >j¢ £ÅÓ¡®³u2¯¬i
´{BºC£a-+°BºT»+2° C¹3¢]2.»4`2£ÅÓ®l°×-_bCd2N
3¾í>j¢£ÅÓ¡®-Nÿ©Ā z-»4a2¢>[jĀsa34a2m´+°mÁ¼Ø z-»
]+2Bº/2#2N3+2BºJA¼]:ü¸3:2?«'µØ´{4¹Bº¢;+°]4Bº34?¢¸
;+°´Õ.dyw+i ´{BºC£Bº£ØüBº
':2?¢¸»;+°¯s2ÿª23¯s2ÿª2] a¹¸;+°]´4ü3´4 ü¢+[A¹ ü[ ¯Õ¯s
{2?uaz£?«¢;+°A¹ 4r´{BºC£BºA zBº
+°#Bº=+°B¹4¹a 2+°4r´{?«§AÖi µ3:2?«´2>a2¢.»a C£Bº
3:2?¢¸dµÓ¯ aBº» a£$A¼4aÙ ´[.» ¯ 2mX[ ¯Õ¯ s /2?uBº3 2mX áa¯2Õ ³Bº
-CdN Ø uÏ¯2´BºCdCdsÐ»Cds-Cd;+° a¹$´2>a2¢/4¹a 2+°.d¯ÕCd
N ØA¼Õ§C¹A[.dLmCd2C£CÖü¯+[3.dLmCd» ±Ā#4r+°?«§±ĀBºC£BºA £Øü+°#ü z4Ùa
d+°HCd U {üK £ÅÓ® U CdÐ2 +°HCd K 8 £¯üq[ -NÐId .ÖiCdØ» £ÅÓ®Öz+°
-¯ü¯Ða´ K'>já2á-2C£mÿu2X+°HCd K3±Ā#¢3 2mX¯2§ .»ĀsBº
3±Ā#a¹( T2#4¹a 2+° a´2¢/+°#Bý+« m+° 24r Cd>j+°AÉ¼2C£
I-SERVE 35
4asl°× ]yA»ÿu .»¯sCdAbā £ÿuTCdBÖiám_³uj dzBÖi z+«s±Â2A¼C£Bº
:2Cd¢3±Ā#3:2?«´L£a£[+°2Cd?«+¹?«+« ]y-2A¼a±ĀBº+2#/2Bº4r4¹Bº
4?«¢[´Õ.d y+°¯2s ÿ´ª { Cma¢[A¹ 4B3±Ā#T[Cd +°AÉ¼4asCÖ.dy+[Ö+°¯ ÕgX+«
.»a C£a
+°+°a£ 2mX-»¯Cd aBýĀ24CdØ2 ü¸Cd >j+°AÉ¼üÖ a»¯+¹ Bº »
a´2¢>L\3CdjT.£a` ü¸£ÅÓ® z4ÙL+Ö+°2üDÿ2.d¢C¹2N
:u2?«µÓ¡ÿªm´d Cd2.» ¯£ÅÓ®+°Õ=?«+ Øag2+rA¼Q[+« 2][A¼ac£ü=»¹
/£az
µÓ¡ÿmª ´dC£ü¢ /CdsÖCds ÖN 3Cdj uÏ m´d Cd2 Q[+« ÖzA¼?« Ö#§ Öia£4Ø2
Öia£4Ø 2!qÿ¢4Ø ¯s {ü¢4üA¹©Āü+°[¾´#§#2
m´X.¹?uA¹©Āü+°[¾´?«§-´?«A+r-ÿªT¯s ¯s {ü NH¾´#§ 2!q-N;+°
A¼¦<»ÖzA¼#'A¼¦0u[+«Cdü\ÙC»4rKÖia£4Ø2´#§_BºA¼Öia£4Ø2´#§´BÃ+°ÿ¢4 ¯s {ü
´LC£Ø42+°§24r {2BºA¼4rKÖzA¼?¢¸'+°©Ā§[¯³uÕ 2.d+¹+° CdÁ¼'¯³u2+r£ü2!q
µÓ z-»4ù[ĀNÿ2.£H
µÓ z-»N ¯ĂÖz+°Aÿa¼ £jü¢4ùü¢;+°?« -2A¼.»Cd :Nám _³uj¯Ða´Ö N
+rA¼3A¼ÕC§ ¹.d ¯s µÓ z-µÓ zµÓ 2q+±° p #2wa2Bºl°ûBA¼µÓØ+¹?«¢.»L»
¯ Ö»+rKm_³Íj2A[-Dÿ Ø+°s2.» ¯µÓ+«sµÓ [+« mCd» {2N
'µÓ z+°ü4?u[+ N¤±Â2A¼?u[+l°ûB z<ØĀAÿ¼2¯> Ā24CØd 2¯> ü2!q
-³u2+ra£[>az2]£|a-³u2+ra» U {ü¯2Āa2¢´BAº ¹ ¯µÓmCd {-u2?«-³u2+ra£[
>az2]£|a¯Cd aü
a£ zBº ³uV¶ -³u2+ra£[>az2.» /±Ād28T?«"
WBº 3C£j¯2Aÿ»
-³u2+ra£ü Bº
a£ zBº ³uV¶-³u2+ra2wa2Bºa+rü4r {2#2A¼[»T£¯güµÓVa2JA¼»

-» ÿu 8aBýC» -N¯µÓVa£³u2+ra K¯+°j24r {2B» _N¤ ÖzA¼¬i£?« JA¼ »-»
ÿu 28aBýC»-N-µÓVa£³u2+ra K»T£'wa2Bº±p ü¯Õ»£"
-u|4 um4Atµ¼ Ó¢ {2B»-³u2+ra»¯µÓVa-³u2+ra K¯Ð±Āü¢´4?«+°üü¢
+¹L+°ü±Â24üo {2B»-³u2+ra£[-µÓVa-³u2+r K+2A¼a2#£aQ[ !qT?«"
WBºa£ 'Tÿu4rqJ .dayl°×´[+« .»yT+r {
mXTAÿ¹a£´Ë£¯Às³uCdÐ³u2+ra¹>4 Cm
sd »
¯aÙ µ¢¸
¬+°¢ Bºa+rü-³u2+ra2 {2N 2¾í2]m+«2N+« At2;+°?«wa2Bº
-³u2+ra£ü 2]» Bº N.ÖBºÃNA[Cü\2.d+¹£H
I-SERVE 36
-³u2¯aÐ TA¼2TµÓÐ2
á C£j³u .dØCd¦,
£ØA¼¯XsÀ á
T q
Ï d Ā³uØ³u2+°X¦ ,,¯aÙµ¢¸
'A¼µÓØm´´2.d 2C£»».dØXq[á Cdj»»»£+°2!qDÿ24r=+°B8QqA¼
-»ÿu 2l°ûB;+°-³u2+ra»+r[:N/Cds -³u2+ra2:NU jl°×sül°× {2#2N:N
¯sÖ+°2 ]y!q̧Q[±p4#§+¹ [= a.Ö´qA¼
Q[+«Dÿ24r a¹-³u2+ra2 {2N
¯aÐĀjA¼ÐØXL+¹s³u2
£um4µ CÓ d +°üCd¦,
:Xd¯2TA»©Ā½
NÐId³u2+°XµÓ¡cÿu,,¯aÙ µ¢¸
'A¼µÓØm´´2.d2¢8Q»+rA»[+-2#»-[?«+°2!q ¯l°×jBýk-` {+°2!q
-` {[-»ÿu 4B;+°-³u2+ra»:Nwa2Bº N:N4B 2]A»:N4BÖ+r[
:.»yA»+2A¼aU jl°×sü:u4Bÿu .»ĀsaQ[4B±p4#§+¹ ü¯Õ´[qA¼
a£ zBº'wa2Bºÿu£ü
-³u2+ra£üff- .dy£"
WBº 2]m´µ}:N'wa2Bº-³u2+ra£ü¯´s uÏÿªT+°¢¸ {2B»£L-ÿª£q
[ u[+«8Bº ÿªT+°¢ { uÏüA¼Õ§C¹.d ¯s -³u2+ra »N¯CdØ ¯s {+rA¼+rK3a
ÿªT+°¢ {£L+« :2+rA»³u2T\H {2#2N-2!q£L2+rUT2.» {2?ua8A¹;+°
a+°Ö-³u2+ra_2Aÿ¼2q+°±pC»£ÅÓ®l°×m±Ā`_2Aÿ¼2[H] {2Bº#2l°×A¼aA¼4+°3A¼µÓ¢
£ÅÓ®l°× {-ÿªX|+-³u2+ra [ á¾´?u§a:N á mCd» {Ð4 [2.d ü¯ÕN
8T#2!q-2C£»»-£BýN8Q»+rA¼£BýN»a»aAaü+r {;|+-ÿªX[
:A¼taTDÿÿuüC¹ Ø+°s2.»¯s£a-2C»
a£ zBº.d+° 4r.Ö±Āa ³uV¶:2+° Bº -³u2+ra£[4L2].Ö´2Bý
WBº:N+«+° -³u2+ra2'A»³u »»[¢Nÿ2.» -³u2+ra2 {ÐA[¯µÓVa
-³u2+ra qA-µÓVa-³u2+ra =[ á¸¾´?«§£A»³u»»»C£ACdjØ¯ÕgX[+°H2.»
-³u2+ra2 {ül°×á µÓmCd {Q[.»Cd» 4AA £Øü+°#ü/.dyā¯ÕgX2]K.d¯ÕgX+«
N4 ua£a
a£ zBº' Bº -³u2+ra£[±p4#§+» /±Ād28T?«"
WB º ÖzA¼?« aw 2Bº-³u2+ra£üu4rÿu .»¯Õ £?«¢¸8A¹;+°A[[¯2±ĀN2.d+¹ #»
Q[+« 2] aÙ2:A»m_³uj[ül°×¯ jCdÖ aÙ2
a£ zBº4aA»£+«+° -³u2+ra£[±p4#§+£Bý¯Ða´2=u {2#2N"-CdBº±Â2A»
´Ëü28T?«"
WBº 3a ÿªT+°¢ { U jl°×s¬u {2?ua¹ JBºu {2?uBº ´ËHCd2 # »a|
.Ö±Āu"á Cdj¢6+°Ø»´Ëü2
I-SERVE 37
£³u2C» +«2]A¼´ÀX C£Ð
¯aÐ 2.d»¯+ü° ¯jØ³u» .»X,
üu¤¯A¼2 ¯Õ ¯2TA¼» JBØ2
KC£Ð¯ÕgX2á z¾íXÁ¼2 ³ÍC£j,,¯aÙµ¢¸
'A¼µÓØm´´2.d2»+rA¼'A»³u 2-¯q »+rA¼J?«C¹£|+ mCd2m´Ö>2
qA¼-[ÖzA¼#ÿuT2.£H3Cda£Cd'm´´2.d 2C££A»-2A¼a££Å}®-+¹£H-N
4BA?«Cda £Cd :N-2C£»» -+¹£H:uÿu .Öd Ø4r.ÖdØ4r ¯Ă¢;+°
m´µÓ¯sÖ uÏ2 .¹# .»¯+2#2N -´{Bº A[+« A¼BÿºÖ ¯ÕgX[ +°H2.£H -u .»¯Õ
³ÍCdjBºá m_³ujÁ[.»aC£Bº
a£ :Qm+° 2'AL¢ {ÐBº {
Fÿ ÿu¯A¼Bÿºü
:+°±pC»A £Øü+°?¢±Ā0uØ2¢».ÖÁ¼ü.d+N+2Cd {2N-Nl°ûBT2!q

4rKKl°×£ÿu 2¯§2+rA¼
2 A £Øü+°#ü >jü Ö2# áw4Cdsl×° ±paz -¯ü £dl°×Bº µÓ2_a£¯aBý
# a]±pd2 »+rA¼3£?«A» Cdü-A»Cd´{ .»µa3Cd ´µÓ2_aBý+« aÖ 2 N
Cd ¾¯iØ2 -2C£ .Öu¸.ÖA¼wai Cd a£>Ø2 T]yāÖ C£ á£>d2 ±Ā¬i Cda£Cd
µÓ2_aBºÖzA¼# 2Bý´B Ãm+° 24r.dü_¸ BýCdá£>d[+«+raùqT?«[Tµ}¸ ` ÖzA¼ü¾´?u§Bº
A £Øü+°#ü.»¯ÕCd ´T?¢-Cd[+«-agÖ2N
Ö2#»-CdBº +°¯CÕ ¹wa]y±paz:u3¢]2.£Bº

:´{Bº P® a¹ z4Ùa da£+°¯ü¯Õ§.»ĀsJÅÓ®´{#§+°++ra`2 »

£ÅÓ®´{#§++° +ra`2 »+rK'+Cds£ÅÓ® d¢+2.Ö2CdCdsÐ uÏ2+2.Ö2T»+°2
+°ü´{C£-2A¼.»Cd :´{Bº´{#§¢»£ÅÓ®+« TAÉØÿu üCdü¸ m+«2A¼ü3¢.düa£ {
A¼a³u2+ra2´{#§A¼+rKm±Ā´s+rü¬i m´ LsĀsa-2!q=´?«+« 8¯[»µÓ2=A¼waiC»A[+«
-4`24r m´ Ls¯s {2?ua £ÅÓ® U ¯2´{?«¢ £ AÐa£ m´»W2] dzA¼¤ ¯2Āa2
£ÅÓ®.»Cd ¯ dl°ûü24r dzA¤ü .»az2.»¯s {2#2N A» Cdü JÅÓ® Ö³u¾´#§?u[+«
m´dX2]£JÅÓ®¢¸T»+°¯2Āa2 {2N4+°£ÅÓ¡®A[+«¢_Bºa-´{BºA» CdüW2]
IaC£affµÓ2_aBº:u3¢]2]
dÖC£A¼d ¯
_A¼bA[ £LNÿ¦,,¯aÙµ¢¸
P® dC¹ z4Ùa+Cds a£+°¯ü¯Õ§ .»µBº=u"¯ zmA¼2_Bº4ü¯Õ§
.»¯Õ #¸4r¯Õ§ .»µBºa£ '/´ 2 z<ØÖ N4as ¾´#§+¹Cda £Cd/´Ö \¯2s N
+Cds4r´{?«§3a£+°¯ül°×Fÿ zBºÿu¯BºA¼BÿºBº-[ á¸ ¾´?u§BºµÓ2_a£¯aBº
Fÿ zBº-2!qW {Bºÿu¯Bº-2!q+r2XA¼BÿºBº-2!q=ü¸+rü2¯Õga24r {2B»£Bº
µÓ2_aBº3W2]#§4r»' z4aÙ CdCÐsd »Csd i¬ ³ÍJa¬i Öü42Aa-l°×#¸4r»
I-SERVE 38
A» A dzA¼¤2 P®ÖzA¼¬i2NA» CdüÖzA¼?¢¸ NÖja ±paz£CdÐa¢» C»a+[´vaÐ2
m_³uj4ra/Á»W2]/±Ādü»m´Ö\2.d#2ÖzA¼ü¾´?u§a
Fÿ ÿu¯A¼Bÿºül°×l°ûB+Cds3µÓü]4L2.»T+rK:2Cd¢»£ÅÓ®¢A\ {T»+°2
»ü+[
:N£l°×+r£H:N£NJBº£µÓmCd {JBº£l°× A¼tff-2#£ {+°A¼a£"
:Nff
-£»3
:Nf= a"
»ff-£|a3
»f= a"-[m´W2.d#2ÖzA¼ü¾´!q§N
Ö2#»¢¢´qT.£a`m±Āa2ÿª »ØN3T.£a`¢8;+°Áag z¯CØd 24r+°[´Õ2.»N
+rA¼ -2A¼ ü¸ +¹L+°ü ÿªdü ÖzA¼¬i K CdBý] ¾´#§l×° ±pCd {2B»T [CdØµÓ¡A¼¤Ö
.ÖiCdØ2;+°!q
¯CdØ2f-»-ÿª 2=´?«+´° {Bº P® uBºCd]4a¬CdsCd {2B»N
:2Cd¢A» CdüTa.dl°×JA¼´B»£aFÿ ÿu¯A¼Bÿº üm±Ā´+s rüü+°+°Ö+r z2A¼
3¢]2.dl×° 2B>d´>düµÓ2+°üql°×2BµÓ2_aBýJA¼ a£424rKA» CdüJA¼ A»Ð2
4rKql°×2B=A¼aABý+«N|4£a8N=u>a4C¹2A¹A[-u|4>a4[ Ð#»JÅÓ®mÁÿ
ü+°Ø24r {2B»Nm±Ā´s+rüCdÐ2-2!q:A»
a£+°¯ü´+r dzA¼¤2.»d#2+¹¯2C£ z´{?u§a4+°3´+rdzA¼¤2.»d#2Cd
+°as Ø2-»ÿu C¹3 z4Ùaa£+°¯üdzA¼¤2.»¯s2!qA» Cdül°×N jXL\±pazCd¢´+°l°û
±ĀL±p ü¯Õ .»yNÖH¸4r-2A¼a;+°.£#mÁ»µ[+«.»LT.£L2.d+2!qm_³uj4ra.Ö´Õ
ü+° ¯2 CdĂa£ü:2+r´vLs+rqAK¼ C£ zC2A¼a´ B ý A £Øü+°#ü±ĀamA¹ü#2±Âa±Ā!¬2 A¼[
-agÖ2N:+° 'ĀLm_³uj4rLA¼4ÙL+« ÖR®?u[+« Öz³u2.Öü¸+° A» Cdü2C£+°H¯ÕTk Ls
+rÅÓ®JA¼´BýµÓa`»Ba
Tk Ls £ÅÓ® ¯ ¯4r 2A¼H2]
´{?«§ d A {ü .d2´ÕC» uÿª2

qA¼dØ-¯¬iÖzA¼?« d3µÓ2_a£¯aBº£Býk ¯2³uL ¯s 4rKJ¯ ¯ØIaA¼-N
Jl°×T2]´[+°+°J+¹¯2»» 3´[.»¯Õ ¾´BºC£-´?«A+r£¢+°2¢» A+[
/2Bº2Býff-[)ALyCd»¯Ðd24r_düA»L¯a£¯LµÓ2_a£¯BýC¹Cdü´BÃBº
3dzA¼¤2¢Fÿ ÿu¯A¼Bÿºü z4Ùa ]yµÓ2_aBý+« -2Bº4r[ü_BÃa+rKTk Ls
á£m+° 2 z2A¼£ÅÓ®2C£TBºCdu¸4r-az±pda
3dzA¼¤2¢Cd´L£a2C¹¯³ÍµÓ2_aBºµÓT2]±pdBº-2!q-`4rL±pdBº
a£ 'Á¼24as¾´#§+¹
4rH¢ Ö H | 4 Q±Āü 4rH q ¸ 3L±paz#¸ 4 r Fÿ ÿ u ¯ A ¼ Bÿ º ü z4 Ù a 3
dzA¼¤2ü¢Tk Ls ü¸3L±pdaJÅÓ®¢8£¯üT\Hq {4+°3L±pazQ±Āü
+r2X3.d#§ ´+°¢¸» -`4rL±paz#¸4rJÅÓ® z4Ùa+ 4 »A» ql°×2B±paz2N
£ÅÓ®l°×¢+r2Cda4 2qA¼>£j2Cd4 2qA¼
£ÅÓ¡® A»³u2 ±p+° z2A¼ 8 ¯a£ÐCdj ÿu ¢ {£a¹ -u2?« ¯a£ÐCdj ¯ÕgX¢» A»³u2
±pazCda£Cdl°ûB {£a
a£ £¯£a³uÕ Cd¬i U jl°×üs a`2:u {2#2NQ[_?«§CÖü¯+¹
CdĀjAÐ¯d_A¼¤2
z+°s2[a£Ð¯2 ¦,,,¯aÙµ¢¸
£¯ {2!q ¯Ăl°×_2Aÿ¼2 ¯s2N£¯±pC» ¯Ă+« z+«s ¯s2N
I-SERVE 39
[ u[+« ¯Ă» Q±Ā[+«£¯q»¯CdØÖ¯JSÖ+°´?uüq[3¢.dü
.» ¯s'£¯£CÖiü2:2+«±pCd2N-N±pC» ¯Ă»Q´2-`4rL±pCd2N
'+°[´Õ2.»m´´2 .d2¢¯CØd 2-` 2CÖi £q» qA[¼ ÿuT2.d#»¯CdØÿu 23+ra`2 ü¸
-¯üÿuT2.d ü¯Õ- ¯a»qA¼[m4³uÕ 2.d#»¯JSÿu :A» ¯ ØZ+°`2:A» .d+°?«
.d´{
a£ µÓ2_a£¯aBý+« dµÓl×° süT»+° uÏ2wa2Bº {£l°ûB'.d+° ?«.d´{q+°
±p #2 ü¸-Cd[+«:u2?«¯a£ÐCdjÿu üDÿ2.dqA¼+rKĀ+rCds4rTk {.»X¢ a`«2.£Bº
4+°Tk¢+°m±Ā´Õs mCd2A¼+«2NTk LsÖz+°m´ÿu 28T?¢Kl°×CÖü¯+°A
+°+° a£ ´Õü¸£Bº´Õµ.£[.dµ[mÿª ¢´BýC»£Bý+« ´Õµ.d2-» 3¢.d
m+° m+° 24rCü\2.d+2#a££HA[+¹¯23´Õü¸£BýT»+r[¾´2.d2#a££H-u|4
¯Ăl°× £¯ü -³u2+ra z ´BýC» £?«[ A £Øü+°?uA¼ü .dLmCd ¢Nÿ2.d#2 AÐa£
Cü\2.d+2#a££H-¯¬iµÓ¡A¼¤.ÖiCdØ2=u {2#2A¼» Td[Fÿ ÿu¯A¼BÿA¼ü.dLmCdü
AÐa£¢Nÿ2.£H-³u2+ra2 q̧A A¼üa+r[+«±pdaK-³u2+raa£³ÕuCdØ2 ü¸» Fÿ A¼ü
=[ Ø ³Ía£ü.»¯Õ£] L+« z+«s»±Â2AaK ¯Ăl°× »¢Nÿ2.d+2# {2BH
' #.Ö´#2+¹¯» Kl°×:2Cd+°AÉ¼.Ö±Ā-2# WB º'/±Ā0uØ£[ z\2]¾í
.day¢+« m´W» 2.d¢Cd£Bº
¯Õ2³Í ¢+°2
:+°Bº 2;+°+°`23\'/±Ā0uØ2ÖzC£sK¯Õ2³Í ¢+°2.»¯+¹ ü¯Õ {N

'+°AÉ¼ áA £Øü+°?¢±Ā0uØ2A -2!qAa2£Øü2-2!q±Ā z+°# z-2!q
.£´»A2Cd2ü¢mÿu2X+«aw 2Bº/A³ua`ümÁÿ£üC£Bº {.¹#±Ā z+°_BýC» -N;+°
¾Á¼tmÿu2X-A»a$¯amÿu2XA[|+ #ü L ¯sA £Øümÿu2X
'A »Aa£»´Bº4 ´+°ü4r-H¸C» m¯s2 ¯s2NqA.£´+°#2 ¯s2N'
m¯s2-2!q8T?«"-[Tµ}¸`m±Āa2Dÿ2.£2.dayC»ü+° R®Aa£üK´À+« .dµ2´À+C« » 8 z2N"
m¯s2qA¼´Bº 4üq { ´+°üq { ?«§Aa2 {2N'Aa£»±p4ü±p4ü4r {2!qAa2
-2#£2/2Bº4r {2!qAa´{/2Bº-2#£2´Bº 4 ´+°ü4 ü.d+2!q m¯2s -2#£2
+°+° m¯s2-»N=+°Bý2.¹+Cds4r ]y¯CdØ ¯s {4rA¼C£BºJA¼±Ā zu4r»:N4B
;+°mÿu2C»:NA +°#mÿu2XAa».£´-azmÿu2X
2.d ¯'m´´2.d2-2C£'wa2Bºa+rümÿu2X dÁa£güC¹» [2Bý {2N
-2A¼.»Cd'A¼µÓØm´´2.d2Öz+°CdC£sÐ[¢Nÿ2.d?u[+« W ³uL¶A £Øü+°#ü» z4Ùa
dU {üI¯l°×£Bº
:´{Bº.Ö´{+mÿu2Cdü¢Aa2A ¯CdØ2-#¸4r 2 ?u¸B2:N=u
]y2N"'m´µÓl°×¯ Aÿ24r;+° 2]/A³ua`.Ö´{+¹ .dyKÅÓ¡®-üü_Bº4ü
KÅÓ¡®:A»3/A³ua`Ā ØüA¼Õ§¢Ka»a_Bº4 »aA»[3+ra2A[N6£¢Cd4r
.d ¯sa4| _Bº4 _Bº4| -ü-qKa+°+°-[2?«+ ü+ra`ÖN>ü2>u[+« a¹
I-SERVE 40
áµÓ2_a2 W ³uL¶Cd+°AÉ £dl°×Bý+« ' ´|a¾´?u§BºCd'A¼Õ§¢» á¸¾´?u§»
Td[
d zC£A¼d ¯
_A¼bA[ £LNÿ¦ ,,
¯ zmA¼2 _Bº4ü ¯Õ§2]#¸4r µÓ2_aBº Fÿ A¼ü ¯Õ§ .»µBº -» .¹# Ø+°s2 .»µBº
-u|4"
A £Øü+°?u+rwai
µ}Cāy ¦d ´L`Cd2dAÉ,,¯aÙµ¢¸
¯ĂC£Bº4r±Ā z4r.£´4r´Lù 2.Ö2N#¸4r3C»jA¼µÓØa´24r+°[´Õps2N-»
.¹#4B Ø+°s2.»µBº
Ka-?u[+«¯2¯Cd2¢-»+°Áü2!q W ³uL¶
µÓ2_a2f-»Á[I¯+£Bº
=2A¼+°2!q
µÓ2 `¹X3 `¹IXµÓ2_a¦ff-[ {ØCdXs

µÓ2-2!qµ2XA[3 L2.»£BºµÓ2_aBºµ2X[3 L2.»N »-2A¼+| µÓ2_aBº
dT
' µÓ2_aBº Cü\±pC» 82 T4üCd2N -2!q
µÓ2ff T4üCd2N -2!q µ2X

T4üCd2NQ[¯]2.d?u[|++°TµÓ2_a£¯a¯2³Ía´Ë#§2¢µÓT2]±pdBºµÓµ -[
m´Ö \2.£Bº
:2mNdTd ü uÏ2CdCÐsd Td ü u2'wa2Bºl°ûB d¢ÿu4rq=2A¼+°2!q
_2Aÿ¼Ö+° Ø ¯g -»N -TA¼Ø¢ {´{Bº mCd» {2#2N+°+° -2A¼|+µÓ2_a£¯aBº
A £Øü+°#ü mCd»4r+°Fÿ ÿu¯A¼Bÿºü4B¯Õ§2.d4H4rBº
Fÿ zBº2!qW {Bº+°T:+°Bº'Á[¯CØd ¯s {-»-ag2¢/´Ö\2.£Bºÿu¯Bº
-2!qÖü4+°T'Á[ uÏ2-»-ag2¢/´Ö \.£BºA¼BÿºBº-2!q=ü¸+rü2 {2B»£Bº
+°T'Á[-2Cd2-»-a2g ¢/´Ö \2.£Bº
¯CØd 2 uÏ 2Cd2m_³ujff -» »A¼ £+°Ø2

8aBºCd2N

¯C dØ uÏ -2CdÖA» ám_³ujf -[ 3 £+°Ø2 .Ö_C¹2N -2A¼ ü¸»
Fÿ ÿuA¼Aÿ¼üA»³u2.£H2]´{Bº8¢+r[+ÖÅÓ®qA¼K=+°Bº {£a¹-+°B» {2Bý±pdaK
.Ö±Āa
ám_³ujC¹ C£AC£j Ø[ ±Â2N m_³ujTAØA¼ÐLül°× m±Ā`¹mCd `2 {2BºAK¼ £ÅÓ¡®
¯a£ÐCdjÿu£[±Â2A¼C£aK/´[Cd sü¢´ü.¹#¸ [a´Õ2]Td» W ³uL¶ :+°Bº
+°AÉa´24r¾´?u§Bº
:+°Tk {-»Á[+«¯aÐ£Ø´ÕÖá Cdj-[-ag23dµÓ2_aBýC¹Cdü´BÃBº
-2!q dC¹Cdü´BÃBº dá Cdj[3mµÓaz2.d+[ {2Býá Cdj»+°Tj»¯s2N-N
d¯Ðÿu 2-2A¼|+/CdXsm´+°a`2¢_2Aÿ¼2'µÓÐaBý|+-[ W ³uL¶.Ö±ĀBº
'µÓÐaBý+°´= LJA¼m´¯L¯s2A¹3U {üTd2ü¢ d´vLs4rq[AÖi±pCd2N
£ÅÓ¡®´vLs4r zl°×sC£aFÿ A¼ül°×>L\2N-A»
L3¾Á¼t d-4rµÓ2_a£¯aBº8 Cd2N"-N´vLs4r±pA¼-`\
I-SERVE 41
m´ÅÓd24r´Bý {2#2N-2A¼.»Cd»+°TµÓ2_aBºµÓT2.£Bº-£BºCda£Cd P®+Cds+°ü2
]y´{Bº d P®Cdü=CdsCd 2N'.dm+°2-£N
'+°AÉ¼¢A» Cd2!q:2mNdµÓl×° süm_³uj-2!q¯Õ§.Öd Øü»3¯+«s¢ {a ¢4`2
-2A¼ ü¸»a ¢4`¯³u +ra2C¹m´ Ls2]:2mNdµÓl°×sü+2Cd a|+>d[ĀNÿ2]Cda£Cd
)Bý±pdaz3Cda £CdCd´{ CÖü¯+[Tk Lsa´2ü¢ {¯CÐsd 4ù[3mµÓaz2]´{Bº
Tk |as£ÅÓ®+¹¯2mµÓ .»¯ÕT>d2ĀNÿ2]¾´?u§Bº
+r4rĀ Ø24ra ¢4`CdCda¬i {2B»Ā Ø {üÖzA¼#ÿª+«sC¹¯CdsÐ LsÖ
ÿª4 2CdBý[ 3a£Nÿ2.£üK 3 Cda£Cd 3d» TµÓÐ£Ø´ÕÖ á Cdj4r 4Ls2.£üK Q[+«
3CdjT.£a`q aÙ K ¯Ăl°× 4ü _2Aÿü ±p4!q§ Ö+¹±Ād2 :A»K W ³uL¶ '
+°AÉ¼¢ ¯2|+Cdá¯s£Bº
m´XUJ d q̧>j=CdCs d £Bº£Bý 2µÓ +r[+«ÖzA¼?«TCds »+rKm´X£Bº
3 # a]CdµÓVa2´{?«§ A¼4LÙ 2S-N a`2« .»A+r {2B»+°A¼É Cd+°A¼É -+2#£Bº
-u+r+°Cdl°×ÖzA¼?«F>Ö dA¼4Ùa2S:´?«A+r+°AÉ¼CÖü¯+2!q-A»[>Ö
3Cdj+°AÉ¼- {Cd2N'+°AÉ¼CÖH¯Õ£Bý+« d q̧Cdl°×:[µÓVa£ü .£ydKCdÖz+°-¯ü
¯Ða´2µÓ¡A¼¤.ÖiCdØ»KCÖü¯+2?uBº-A»Ö+°2'Td»A +°AÉ¼¢d Aÿ¼aja£$
:]y a24r W ³uL¶¯2|+Cdá.£Bº

J£ÅÓ¡® z4ÙaCd ¯Ð2Cd>j+°AÉ¼´vLs4r=´{BºT2?ua¹-´{Bº£ÅÓ®l°×+°©Ā§ü

±pC£azff-£Bºd Aÿ¼aja£$
´vLs4r+°©Ā§ü±p Bº 2!q Ö+°»´vLs4r>j+°AÉ¼T#2-2!q:´{Bº.Ö´{+
3CdjT.£a» :u2?«3CdjT.£a`.» ¯s =2Cd?« K.dBý+w i £¯a| Ö+°2 ]yIaCd2N-[.Ö´ ?u[|+
W ³uL¶´Õ.dy+°l°×A¹ l°×4¹a 2+°l°×Ö+°2 ]y#¸4r Lk2.£BºA¹ |+3CdjT.£a` ü¸
Ö+°2üDÿ ¯s uX¢;+° uX+«üDÿ2] a+° uX+«üDÿ2.d+° ±p #2/2#2A"-»A»
W ³uL¶3l°ûCd23l°ûCd2-2!q ¯¢[ #
-u|43U {ül°×Cd >j+°AÉ¼ü.Ö´Õ£Bº 2mXl°× aBº-£a 2mX-2!q
2mCd2+°ü£Bº 2]3¢.d4ü£Bº uÏ[-[-ag2-CdB»¯A¼Ùa {-»N:+°Bý¯2|+Cd2
:T4r+°+°AÉ¼¢=+°Bý+°+°Bº+[¯2|+C£üm´ĀsT2.d+¹ #2>L\2N±Āa¨l°×ü a+°
ĀLÖ+°?«+°AÉ¼'¯2|+C£üA¼Õ§C¹ 2.» ¯s+°AÉ¼³uA¼d[+«u4r³uCds+2#2N
' TAÿ¼24r ¯2|+Cd dÖ +°AÉ¼ T[´Õ2] W ³uL¶ Cd .day :u z2A¼l°×
Ā\¯s£Bº
WBºa£ ´LµÓ¡A¤Cdj¢2] ¯Ă» HØ2=u´{?«§2A¼[ ÐBý4r {3.day l°×:N
¯ d2+rA¼K z2A¼ ¯Ă»N=u ]y2A¹T.£L2.£üK»£A[JA¼'Td 2¢
TTAÿ¼ C£ü£a 8T .Ö_Cd£a¹ CÖü¯+[ £L A¼ü§ K mÿª üK »A¼ aÙ2 ;+°!q
¯CØd aÙ K 2[akaz2.d+£23¯2A¼ab ā2¢Ā Ø {Bý+« U j+«s ĀAÿ¼ ¢[>Ö
ĀAÿ¼2 ¯Ă -K A[ - um4Cds4r /2.d+2!q ¾í+« ÖR®£Bº 4B ´Bý±pC£BºK -A»
¯Ă um4Cds4r /2#+2!q ¯?«4r Ö+°» ¯s2A¼K .Ö´{+£2 -2A¼l°× [A¼ac24r
A £Øü+°?¢±Ā0uØ£[Fÿ ÿu¯A¼Bÿ¹±Ā0uØ£[4B.Ö´{+£2
I-SERVE 42
a£ :+° 2Aÿ¼ Ö+rül°×wa2Bý2?«+ +ra`Ö']Cds2µÓT2]±p»/±ĀdqT?¢
T.£L2.d ü¯Õ/2N:+°3m´d Cd2.ÖAt2-£Bº W ³uL¶
:+° W ³uL¶Cd¢Aÿ¼
AµÓa amÁ zff-»;+°+°A¼É iÖ {Bý´2Õ .dA¼ü.dl°×£Bº

A[+«´vaÐa2424r3d ¯aÙ2] ¯aÙA+r-2!q¯aÙü±Ā#¯QaeÖ
¾¯iA¤2X+° .day >L±ĀBº'.day ;+«2Cd Ā2|+X+° Á¼ ¯TjmWCdÖ ;++°.¹#´{a+«s u4r
+°[´Õ¯s+2.Ö2>?«ü24rĀ\2N-2A¼ ü¸'¯aÙüĀa£2µ[+2.Ö2Ö+° z2A¼ül°×
-Ðaz2.d+2#Jüaz2Cd ¯2m4³u 24r.Ö´{ l°×2A2
_2Aÿ¼Ö+°.day
'.day WB »m±Āa2Dÿ2.£Bº3d:u-£Bº

WBºa£ _2Aÿ¼2Cü\±pazÖ+°2a££ü2!q]Cds2-4r ¯ĂµÓT2]±p£ü[
».Ö±Ā
_2Aÿ¼Ö+rül°û ¯Ăl°û¯2_2Aÿ¼28T#2?u»Ö:+°B» uÏĀa£2µÓ2 {2N
mµÓdC£2 uÏ¯aÐ ¯Ð2
µÓC£Ð.Öi£ AÿaØC£,
ÿ¢4| .£yā mC+d ¹2Aÿ¦¼
CdC£sØ4¹Ö+°/.dØC»,,¯aÙµ¢¸+2°
ÿ¢4rüJN+¹L|+_2Aÿ¼2,
3+¹L+° NH¾´#§Bº»Ö+°2,,
+¹L+°+¹L+° NH¾´#§Bº2:Twa2Bº ¯Ă´q+°+° ¯Ăl°û_2Aÿ¼Ö+rül°û
/¯2_2Aÿ¼2azA» a£ 'Td» a¹a+°24r4B.Ö´{+¹ .dy
¯aÐ 4| ĀÐCdj[¯Ð.»āy
8©p³uTXÿu £
8CdC CdC _2Aÿ¼ 2¢|+
¯ÐT+°¢´+°HCd,,¯aÙµ¢¸+2°
3Cdj¯aÐ£Ø´Õ-az {2Bº4r3 # a]±pazCd¢Cd»8¹T+°uü+°H2.dl°×[
:N4¹'A»³u 2¢ {£B»k»ff-»ÿu 8AÖiC» {2A¹-A»_2Aÿ¼2

a£ 4 [2.£ {4A'[aÐ.d2¢4Bÿu »_2Aÿ¼ [.Ö_Cd£2Q[+« ØX|a+°Ö
ÿu »Ö+°2

-2C¹¯ÀjµÓÐa¹¯ÀjX
[µÓy»TEdC»ff¯aÙµ¢¸+°2
-2Cd`«k »»
¯|aÐµÓÐa`«k»» -»[µÓyd2C¹´LTCdCÐd +°ü£a´Ö_2Aÿ¼2W¯s2N-2!q
Ö+°2üDÿ¯s2N
:´{Bº4B_2Aÿ¼Ö+rü»T ¯Ăl°×¯2_2Nÿ2]»-[.Ö´Õ!q¸- {C¹2N
I-SERVE 43
a£ zBº:2Cdl°û ¯Ă2!q 8T?« 4aA»£"
WB º
A¼µÓØA¼Õ§¦¯ā?u»d2
Ā³uØ µÓØ ¯ja,
CdjdCdÐ2.d ¯¦
¯Ða´2TN¤»Cad C ,,¯aÙµ¢¸+2°
.d#§C£a+°a+rüA¼µØü+°[´Õ¯s£az
'+°[´Õ2.» K[>24r { ¯s {u

q+° -Tq+°±paz£ l°×+°[´Õ¯s£d"[>24rq+°±pC» =u+°[´ÕĀsaz"ff-2?u£"
[>24rq+°±paz£¯Ð´2¢áÐC£ü+°[´Õ2.d#2qA":T-u2?«T+rA¼2B ¯Õga24r.£u
+rü2+°[´Õ¯ s £az-2?u£".£u+rü2+°[´Õ¯ s #[>»4rKJ?«+« ;+°ÖzA¼ü;+°
] a/ #0ud»4A-2!qÖzA¼?«+«Ö+rü-Tq {] L+«Cda£Cd-Tq {:#
-# q+° Aÿ¼Ø¢ mCd2 +°[´Õ2.»T ¯CdØ2 +r ?u[+« Jü qA¼ +°+° l°× +°[´Õ2.» '
A¼µØüK
A¼µÓØA¼§qff4rK¯CdØÖA¼µÓØÁa£gü+r {A¼µÓØa´2¢ {2B»'A¼§üK
-¯jd züff-2!qq[Áa£g[/#¸.d´Õ2.»T
-azC» ]mCd» T#2!q q[±p['A¼ü§ ü¸mA¼l§ ×° ;+°
CdjdCdj2ff8aBºCd2N
-2!q 3A¼µÓØA¼§üC¹C£ACdj Ø28aBºCd2N-2!q 3A¼µÓØA¼§üÖz+°£¯ü4BºÃ
+°?«§#¸ {Cd2N'A¼µÓØA¼Õ§C£ACdjØ» ¯ĂÖz+°-¯¬i¯Ða´2,
:A» ¯ĂÖz+°[aÐ.d2,,
-2!qC»H2A»T#2!qÖ+°?«>jü¢'UT+«8aBý£¯ü4BÃº +°BCý » 34BÃº ´|a
¯Ă-[C»H2N
{Ð»o[ {2Bº4rKl°×+[-ÿªCdü+°H4raz£?«¢+[4BÃº +°#4§ rK++°
¯Ð´2 ]y2N3¯Ð´2¢K+°a£$ dØ {3a£$++° ¯Ă {2N[>24r ?u¸BýC»
3 ¯Ă3a£$3¯Ð´ ¯Ă=+°Býk2] ]y2N"Öül°× ¢[K£¯ü4B»Ã3a£$ ¯Ă
-az2N-u|4Ö+°?« >jüAÐa£¯2m+°T2]£¯ü4B»Ã :´?« K ¯Ă- {C¹2N
+°+°a£
K£¯qK ¯Ăff-[m4³uÕ 2.d

:2A+°_2Aÿ¼2-2!qwa2Bº[aÐ.d£ü.Ö´{l°×£23[aÐ.d£ül°ûĀa£2µÓ28T#2!q
£¯ü¾´2.d+¹ #»_2Aÿ¼2£?«[Cd2.d+¹ #»Ö+°2-[
ÂĂ+°TCds2 2?«NTCds£[ ü4r£?«C»8TCds2£?u¹3.Ö!q§ ¯s2N
+rK£!q z2A¼3TCds£[+« +2Cd ¯2Āa2.» ¯sA[ ü¸ ´{!q§ .Ö#§ ü.Ö#§ u4r
{2BºA¼
- ¸2 Aÿ¼aĀ¯Õ+°s2
Aÿ¼ a2 Aÿ¼ a2OCd ,
F>2m´XT©Ā+°ü
¯Õ+°s2.d+°# udC»,,¯aÙµ¢¸+2°
´{ü¸4r {2B»]2Cd\2>.Öal°×a¯2¢u4r£¬?«§-4r+[a+rüm´m+«dü.»¯Õ
Cda£ÐCdA[[£?«C» -´{Bº´{!q§.Ö#§]2Cd.Ö#§u4r» {£A[´ÅÓ¡® mCd2´{ü¸4r+r+°
I-SERVE 44
XdØ4r {2?uaz-u|4-A»]2CdTCds.»A¼4r {2B»»´ a¯2¢£¬?«§+[a+rü
m´m+«d ü.»¯Õ£?«C» -´{Bº´{!q§ .Ö#§ ]2Cd .Ö#§u|4 {£A[´ÅÓ¡®´{ü¸4r4r+° .»A¼4r
{2?uaz
a£ +°µm¯s2¢'T a£üK {Ð.dA¼ {l°×£ {'-ÿª 2l°ûBKl°× {2N
£¯ü4BÃº -az' ¯Ăl°ûB]2Cd\2>u2?«A» Q[¯Abā £aĀü¢£¬BCý »
-N/Cds ¯Ă- {Cd2N-´{BºNÖ+r[+«+ra`2- {Cd2N
±Āa¨l°×ümµ¢Cdü:+°Bº;+°Öi uÏ[+°Td[4 [2.d .dy¾³iumFBºÖz+°üCdd V[
±pH;+r+°o?u[+°Æ!¬+« +8A¹;+°?« :+°BýA¼©Ā§2Cd2¢m´¯+°s az2N:N +°µm¯s2
+rA¼+°+°:2Cd+°£T a£ü.Ö ´Ā +rµÓ2Ö4£W2¢ {2BºA¼+r[3£?«£L+«:u2?«
¯ÀB [´{Øq?« !¬+« l°×üCÖü¯[Q[ ü¸ l°×CÖüps2NQ[u {2]-¯üTd2¢+«
ÖÅÓA2 WBº-2#£Bº
+°+°a£ {Ð¯Abā 2-ÿªØ¯Õ2.dm´X£Bý+ »´LTCdBýk-K£l°× aü
{£dK ;+° Cd´{Bº [µÓyd2 -m´d Cd24r» 8aBºC¹2N A[ P¸ ¯ĂC¹» Xa4
N´{+¹£H
»-2Cd`«k»¯|aÐµÓÐa`«k-[ÿu .»dH:A»¯Abā
'¯Abā ü¸m+° 24r ¯Ă»A»ql°×2B±pCd2N
pÿªØA¼Ö£µÓ¦
¹£µ¢ ³uÄA¼d ¦,
>Ï ¹£µÓ ÿqØX
¹>Ï¯Ø T aC¤ »,,¯aÙµ¢¸+°2
a£ ' ¯Ă;+°T]mCdÖÁag2 ¯Ă N¤±Â2N2A¼2!q-NW2]±paz!q¸
¯ĂW2]2A¼2!q-N[>24r¾´L\!q̧
[ 24rCÖH¯Õ uÏ[ ¯ĂW2]±pCd2N8JCÖHd[- uÏ[ ¯ĂCÖ4 ¾´L\±pCd2N
a£ zBº4aA»£J #ü]mCd24r {£azá¯aTaA¼¤24r {£azJ|aA¹ÿu£[
¯Ă¢ {2.d+[
±ÂBº´{+°AÉ¼ffu4r' #ü.Ö_Cd£aA¼d .»¯Õ+2.Ö2T L2.d2Bý

¯ÕBºa£ ¾Á¼ta³u¯Ø»JqA¼ ¯Ă2!q£¯ü4BºÃ-[.Ö±Ā2£¯ü2!q¯2+°ü
T+°uü-T {2!q3 ¯Ăl°×m´µ2X {2BºA¼ m´µ2Xq+°±p #2£µÓ»4A£µÓ2
-2!qdAÉ´vaÐ¯ÕgXq+°±p #2
-u2?« ¯Ă :2+r N¤ ±Â2NC» -µ2X :2+r ¾´L\±pCd2N -2!q 3 ¯Ă
L2Cd±ĀBÖi±pCd2N-2A¼|+ ¯Ă N¤±Â2A¼#»A[+«£µÓ2-£
:+° ¯ĂW2.d# 2!q
¯2+°üT+°uüff-`«\±p #2-T-`\±pC»:+° ¯Ă»

A» z2N"-NqA¼+rK¯2+°üT+°uüq {4+°3A¼µÓ¢-±ĀaÖm´µ2X {2N3
m´µ2X»[>Ö-Dÿ N¤+°+° ¯ĂW2.d#»-Dÿ N¤-£
'Td 2.Ö´ Bº2+¹¯» uÏ[+« ¯Ă/2BºA[¼ .Ö±Ā£Bý¢-NW2]±pCd2A¼£
- uÏ[+« ¯Ă L2Cd ¾´L\ ±pCd2A¼£ ' /A³ua` _?«§ Ö+°?« £ #ü
¯ Ðaz2.dl°×2!q8Ta¹Aÿ¼ {2BºA¼
I-SERVE 45
+°+°a£ {Ð¯2+°üT+°uüCü\2.dl°×»+°Õ.ÖazØ
q[´m´2.£[/[+«=u ]y2N"
a£ zBº 4aA»£' A¼µÓØA¼§üK-¯jdü -¯q q[T-2#£a 4A-2!q '

+°[´Õ2.»m´´2.d2-2C£oXs4rq[N3á C»jÖ[>24r/Áag2q[m´´2.£[+«/
á Cdj¢¯ÕgX=u ]y2N":N´vaÐ2Ja.Ö´ÕTd»+rK:´?«J.day ü¸ P¸
+Cdsm´µÓüCd¬CdsCd£az+°+°A¼dC¹ P¸T L2.d2Bý
WBºa£ á Cdj-»£Bº.ÖiCdØa´{Bº'.ÖiCdØ2wa2Bºa+rü4r {2# {2#2N
uÏü¢'.ÖiCdØ2µÓ¡A¼¤m´+rµÓa´24r {2#2N:A».ÖiCdØ2- uÏüA¼4Ùal°× .»y¯L+«'
¯2Āa.dm+r[+°H¯s2N
a£ zBºµÓ¡A¼¤ .ÖiCdØa´ 2!q »T?«"¯2Āa 2!q »T?«"
WBº uÏül°×- uÏül°û:A¼tL+4B'¯Tµüm´´2.d2+°[´Õ¯s» {2#2NC£Cd+
Bý+ :A¼tL+-üü_Bº4üa4ü+°[´Õ¯s» {2?uaz+r[C£Cd mCd23+°[´Õ2.»
-üü_Bº4üa4ü-KK|a-[m4³Õu2.d4ü4C£Bº Bº3 #m4³Õu2.dq+°- K
»a»a-+2# {2?uBº
-u|4 uÏ[+«:[a+rüm´´2.dÁa£gü+°[´Õ¯s££?[2?«¢;|+µÓ¡A¼¤.ÖiCdØ2
-¯ØCd24r¯aÐ£Ø´Õ4r+°[´Õ¯s {2#2N:NC£CdÖz+°A¼Õ§ 2?«A¼Õ§
.ÖiCdØ2µÓ¡A¼¤
m´+rµÓa´24r {2Bº#2ff-2!q'¯ÕgX-ÿª 2¢+«a£ #»
:+°uüBý+« -üü_Bº4üa4ü-K»?«+°» »a[C¹]#¸4r'm±Ā´2]+°
Áa£güK»?«+°»TDÿ¯CdØÁa£gü4r-ÿª 2¢+« ¯s3¯ÕgX ´|a¯2Āa2
:2Cdlû° .Ö´ ]y2A»T#2!q uÏüA¼Õ§¢µÓ¡A¼¤ .ÖiCdØ24r {á C»j- uÏü
A¼Õ§¢¯Õ§+°as- {Cd£Bº+r[Tµ}»T#2!q:N ü4rl°× jL£Býl°×2Bºü+°asCdÐ2
2?«+°asCdÐ2+rA¼:+°Bº3µÓ¡A¼¤.ÖiCdØa´{BÖiá C»jŃÉ£ØN´2.dÿªC£ü4r£?«¢2]
.»yÿX+°Áa£gü4rT>2Dÿ¯s£Bºl°× jL£BºCd» l°×2Bº-az±pBºá Cdj mCd2Cd»
m´´2.d2-az±pCd£Bºl°× jL£Bý+°asC£Ð[+á Cdjl°×/+°asC£Ð[+4üÿqA¼2:A»
6C»Cd»A¼µÓØÁag24r L±p ?u[+°asCdÐ2- .dy£"-a£A"-2!q-NK
az§2-NA¼Õ§ÿqA¼2-N4B;+° |a4+°3 al°×+°as-CdB»4+°á C»j'
m´´2.£[+«+°as-2?u£"-+rK'a+°Ö+°asCdÐ zl°× jL£Bý+°asCdÐ z;+°?«+rA¼
+°as -2!q£Bý+« ;+° ĀAÿ¼2/2BH/±ĀAÁag2 {2BH¯2+°ü2 {2BH
m+«d {2BH:2+r8»¹ {2BH-´{B»£Bº+°as +r4ü4C£Bºá Cdjl°×:»Jq {
+°+°3d+°as-?u[+«JüqA¼3dl°×+°asCdÐ2 {2B»JüqA¼-2?u£"-3
A¼Õ§¢á Cdj+°as+rA¼
:T aw 2BºA¼ü§ TDÿ A¼§ü +rK ' wa2Bý?«+ ;+° ¯ Ðd24B {2N
=u42!q
-+°as -az ]ACdj m´X Áag2¢ -2Cda£ØT4r {2Bý 3d Áa£gü.»Cd 3d
I-SERVE 46
´ü.»az¯sC£8Q-2#l°×2Bm´+rW¯s» {2?uBº
;+° /A³ua` I¯l°×2A2 »ü¢ ;+° TCds ´BºÃN 3 TCds¢ ;+° ]ACdj /£Bº
-2A¼ ü¸3TCds ¢4üÖz+°_d#l°×a££ü[m´d Cd2.»¯ s2N3TCds .d#§ ?«§ 3 L2.d+[
{2#2N+rK3 ?«§ |a` {ü¯2A¼¢¸ ]ü¸ü]ü¸ü4r3+rµÓ2 {2Bý3Öz+°_d#l°×
a£ ?u[+« - +rµÓ2 :¯s2N- +rµÓ2 :.»yA» 3+rµÓ2-[[aÐ.d2 +°A-2!q 3]AC»j
3+rµÓ2¢-2Cda£ØT4r {2Bý3Öz+°_d#l°× .»y2A¼l°×¯³Í d2.»¯s£Bº #
:+°4rH {2NA[¢-2Cda£ØT4r {]ACdj¯2ACdjl°×BÖi3Öz+°3+°L¶ĀsBº
-2!q¾í+«u4C£Bº:+°Bº4rH-2!q.Ö#¸.» ¯µÐ¯m´m+«d ¢m±Āà´24r {£dz {
3d3Öz+°_d#l°×42$Cd£Bº[ 2-ag2.»¯+¹£H
Cda£Cd>ü2 {2N-N>Bº»-az£A[¢-2Cda£ØT4r {]ACdj'Öz+°¢
a¯C£Ð[m´»µÓ¾´?«§A[ÖCds_B»##¸.»¯s£Bº
:+°ÿªT¢ {-2Cda£ØTCd4?«§Cd£[3Öz+°»ÅÓ̧l°×-2N2]-N´Bý±pl°×2B
[ü¬Bº Cd£Bº
:+°T\H2N-\'-\¯aØ+«a` uüAÐa£Öz+°¢+«m´W» ¯s2N3-\¢ {
-2Cda£ØT3Öz+°l°×;+°a±Ā[ ´Ô+°HĀsBº 3a´2 ü¸
:N´Ëu£Öz+°ff-»
Ø ³Ía2 8aBºC¹2N
'TAÿ¼24r´2.dÿªC£ü¢m´XÿªCd m´´2.d2¢[m´X+ra£Ø[+Cd 2Cd¯³u +ra2
-2N¯s» {2N
-u|4
+rü2ff-»-2µÓ24BCd 2Cd¯³u+ra£[ ¢Bý¯s» {2#2N+ruCdjl°×BÖi

-2Cda£ØTÖz+°múÿ 2 L2Cdm´_üÖ N:Ndz4dz4rü4r+°ü+°uü4rTTAÿ¼¯Õ§
m´m+«d ü3TL¯s» {2#2N
a£ '.Ö´Õm´m+«d ü¸ C»üCdTd»T#2!q m´X.¹?u-2Cda£ØT4r {
]AC»j:[a±Āü±Â2A¼Cd£Bº-2!q]ACdj¢»'¯Õ§A¼ü§ K+°[´Õ¯ s {£d #
= L+« +°[´Õ¯s£az" ]ACdj|+ +°[´Õ¯s£az :N =u l°×A¼aCd2A¼2?u»Ö u4r C£\
CÖs+«£Bý+«Cd» a¹ [Õu4r+°[´Õ¯s {2?uBº-u|4 d CdBÖi]ACdjCdl°×Cd»
>BºÁag2u4r+°[´Õ¯s£Bº-2A¼ q¸Q[¯Õ§A¼ Õ§-KA¼µÓØA¼Õ§-K» Ø ³uL¯s £
Q» ü»A2Cd ´Lÿu¢.Ö±Āü2!q'A¼µÓØm´´2.d2-2C£]ACdjÖz+°T a2s
T as2 -2!q 8T?¢ .Ö±Ā +°A C£Bº ±Ā z4r +°[´Õ2]#¸ ]AC»j ' m´´2 .d24r
+°[´Õps2A¼ #
+°+°ÖzCds2JA¼ C»H2A»T#2!q'm´´2.d2ÖzCds2¢3Cdj+°2!q Dÿ24r»a| ¯s Q»
qA¼K+°2!qDÿÖ ¯s»q+°±pC»K {A»az£+¹a# »N=ul°×A¼aCd2N"A»az£
¯Õ§ .»d # »N=ul°×A¼aCd2N"A»az£´Ëü24r±Â2A¼#2=ul°×A¼aCd2N"+r_?«§
a£ »Ð´[.»¯Õ£+°asC£ÐDÿ[»µ[ NH¾´?«§3´[.ÖazØ-´{BºKl°×8A¼¦<
-2#A¼
I-SERVE 47
+°asCdÐ2-2!q8T?«"
a£ zBº4aA»£-¯q q[AÖi'm´´2.d2m´´2.£ICdBÖi]ACdjd2A¼8TAÿ¼24r¯ÕgX[
±Â2N2N-[»Bý4r:N±ĀCdm´µ} Q[+«J¯ Aÿ2l°ûB±ĀCd¯ Aÿ»+rK»K
m´µÓ=2A¼l°×»µ¹A[+°[¾´?«§A[+«Cd\m´m+«d ¢ P¸±ĀCd¯ Aÿ£»u+.£ya
A[+«±ÂBý\2´{4r-+°asC£Ð[ĀNÿ2.d [£l°×¢Nÿ¯s£a:2Cdl°û-+°as4r {2Bº#2= Lw+i £
ĀAÿ¼Ø "-Q4r+°/Cds CdCdÐ»Cds¬i¾Á¼tül°ûB+[+«+° +°ajü+[ĀAÉ¼£áÖ+°ajü
.»¯s » /£a+°A.»¯s£a2!q£L+«+°asCdÐ2/!q̧4A£Å}¸ NH¾´#§[+°asC£Ð[»2Ö A¼l°×
NH¾´?u§H"
WBºa£ +°asCdÐ2-2!q8T?«"[A¼ta ±pCd£Bº[mA¼¢:#-#Aa4¸ r-+¹l°×2B
»üJA¼ ?«§+°NH8A¹;+°o j3+ra28aBý2NJBo jl°×+°as - {C£B"- {C£Bº[
{Ð-»##¸azC»£Bº P¸ P¸ -u?« o jÖdØ 2!q ÖdØ4ü4rH-NĀAÿ¼Ø2+rA¼
+°+°|+ ü µVL+°Öm+«d _?«§+°asCdÐ2-2#A¼;+r+°´ËHCd2JN+¹L+°C¹:.£yā
´vaÐ+°24r.» ¯´[ ü mCd»+°asCdÐ2-2#Cd2N:2+r¯2§ 4r.Ö±Āü2!q;+°m+«d l°×
Ö+rü uÏ z:.dyā m´d Cd z-» BºÖ#¸ {2!q» 3m+«d ü¸3 Ø+«+s « +°as CdÐ2-2#Cd2N
uÏ z-2!q´Ëu£´ËHCd z {N-» =a+°:.dyā-2!q A[±Â2AH-» +¹L+°
m´dCd z-2!qA[+¹¯2 uÏ»2mNd+°|aj2mNdü+°NH2.d#2
' BºÖ#¸ {2!q;+°m+«d 8aBºCd2N
:2+r+2.Ö2¢Cd4r3¢] ¯s_d#l°×m+«d +°[´Õ2.d+°±paz£' uÏ.» £yām´d C£ü
Bº ¯Ă¢4l° {2!q3 ¯Ă¢m+«d>L\!q¸¬+°+°+°£Bý+«+°asCdÐ2-2?«!q̧
¬+°
' BºÖ#¸ql×° 2B;+°_³Õua24m+«d >L\£¯a| 3 Ø+«+s « +°as CdÐ2-2!qĀ +rµÓ»
qA¼
uÏüTd2¢>L|4NA»£ÅÓ¡¸+«+°+°aj.»¯Õ£Ö4áÖ +°aj.»¯Õ£8T.»¯Õ£
3m+«dÖ+rü uÏ:.dyāü¢8;+°? /2BºA¼:2mNd.düa´Öm´dCd2 mCd2
´va£ÐÿuØ¯_ü2 ü¸>L\±pCd2N-2A¼ ü¸£ÅÓ̧l°×+°asCdÐ2a Ð2Cdl°ûB´#§A¼
:+° - uÏü ¬i# l°× +°A¼ül°×2B l°ûay[ {£ ¢´ü uÏ».dyā ü [a£´Ë#24r»
Ā\±pCd2?uazm´d Cd24B ¯Õ+°Āgaz¢>a4Cd» {2#2N+°+°+°A¼ül°×2B
l°ûay´?«+ 4B+°asCdÐ2£ÅÓ̧[ NH¾´#§A¼
+°asCdÐ2 {£ÅÓ̧+«ÿ¢+°sCdÐ2CdÁ¼
+°+° a£ ¯Ă¢ uÏ».dyāü ql°×2B CdBý.»¯l°×2!q -A» -+°asCdÐ2 :N ĀAÿ¼Ø»
CdCÐd »Cdsüaz¾Á¼tüĀNÿ2]-+°asCdÐ2:A»Q» {ÐĀNÿ2.£H
4 [+°:N ¯aÙ:+°Bº£Ej+« ³uL¶Á¼Ø2´+°¾´?«§4A¼Ø2¢.d+° ?«µm¯s.dayBý±ĀBº

¹dCda¹XCdCd Cd2ªÿ X,d+°a¹XCd+° Cd2ÿª X,-C¹ 8 +°asA»³u¦ff:C£ØN4r

3£+rØüĀ4raz¯|a:+° WB ý¢Aÿ¼T2A2
I-SERVE 48
A¼¦0u[+°H\2.»T8T
WBºa£ :2Cdl°ûJÐm´µÓ=2A¼l°×»µ¹£l°×CÖü¯
-+°asCdÐ2-»Ná Cdjl°×4B-ĀAÿ¼Ø»-[.Ö±ĀüNK/A»¤µÓ2A[-u {2]
»+°m´µÓ»Ās¯ Aÿ2.Ö´{
' m´´2.d2¢ / Áa£gü¢ +[ ¯ÀÐ+°L2.d A¼\T +[ ´LCdØO2.dA¼\T :N
[>»4A"'wa2?«¢A¼¦0u[+°H\2.»T8T".Ö´{
a£ zBº´LCdØO2.d ü¯Õ ¯s {ü ü¸A¼¦<2 .»ym´¯+«sqA¼´LCdØO2.d ü¯Õ ¯s {-2!q
8T?«";+°´{Bº-N A¼4Ùa {2Bý-N l°×A¼¦0u[+°H\¯s2!q-´{BºN´LCdØO2.d ü¯Õ
¯s {Cd2N:N´LCdØO2.d ü¯Õ ¯s {-[CÖH¯Õ2A¼2!q:+°A[ z#§+¹ z+°+°A[ ü¸
:+°JA¼# l°×A¼¦<2 .»yĀ +rµÓ2qA¼
:N´LCdØO2.d A¼\N-[ CÖHd+° z2A¼ A¼Õ§¢-N ¯ÀÐ+°L2.dA¼\A»+°+°
¯ÀÐ+°L2.dA¼\ ¯s {üwa2Bºa+rü[>24r¯ÀÐ+°L2.dA¼\ ¯s {ü l°×CÖHd+°
±p #2 ü¸¯ÀÐ+°L2] ¯s {ü
J?«¢ÖzA¼?«£?« ü¸A¼¦<2 ¯sa£ .dy»Ö4rK´LCdØO2.dA¼\ ¯s {ü ü¸A¼¦02
.»yJüqA¼
WBº-Ql°×A¼aA¼=2A¼+°2?u£" {Ð.Ö ´wa2Bºa+rü¯ÀÐ+°L2Á¼\ ¯s {ü4B
W2.»M2+°H\£q+°µµÓÐCd24r {2B»£"wa2Bº´+rü4r3¢]At2
-TW2]±p»»-l°×2A2CdCd»+r±ĀBº+¹q[ ¯s { a+°L+«¯ÕgaÖA¼¦
0u[CÖ]y¾´#§4üA"-¯2ÿª 2+°+°¯ÕÀÐ+°L2Á¼\ ¯s {ü¢W2]±p»¯Ðÿu 24üT
A¼¦0u[+°H\2´ uü {
±pK¯ÀÐ+°L2Á¼\ ¯s {µµÓÐCd»-l°×2A2»A¼282.Ö´{C¹2A¼2!q
-C¹ØAas2ff
-2?¢2N-2!q3Cdj+°2!qDÿÖ A¼2C£W2]±p»Mü2+°üN-[-a2g +°+°¯ÀÐ+°L2.dA\¼
¯s {ü¢£µÓa³ uÕ CdÖ uX/2BºBº» -ĀAÿ¼Ø2+r_?«§¯ÀÐ+°L2.dA¼\ ¯s {ü¢K l°×#¸4r
aw 2Bº uCdüq {W2]±p» uX;+°!q {N-NA¼¦0u[+°H\2´ uüA¼[
C»üyl°×£24A
+r4r´LCdØO2A¼\QA¼¦0u[+°H\2.d uüA¼¯ÀÐ+°L2.dA¼\QA¼¦0u[+°H\2.d uüA¼
-2!q¢+°2¢A¼¦0u[+°H\2.» ¯s » qA¼ -[C»üC¹2N
3Cdjl°×A¼¦<2+°ü4Bº2qA¼2!q-Cd[+«+°asCdÐ2qA¼[»|a.Ö´+°|a¸A¼A[_?«§ÿ¢+°sCdÐ2
l°ûBqA¼-[[µÓyd C¹2N
L+°asu4r+°[´Õ¯s£B»ff-2!q3+°asCdÐ23Cdjd2A¼
- uÏü.»Cd 3a¹´Õ2´_Bý2N-[ 2-ag2.»¯+¹£H
'3a¹´ÕCd +°asCdÐ2 uÏüw+i £CdÁ¼-N/2Cd mC£ uÏ[Öz+°C£XÐ+° ¯ÕgX¢
aa£A¼
+°+° a£ á Cdjl°×l°ûB-+°asCdÐ2-ĀAÿ¼Ø +¹¢l°×á Cdj¢CdCdÐ»Cdsü
¢+°[´Õ2.»+°asCdÐ23a¹´ÕCd +°asCdÐ2-[4Ls2.d
a£ zBº4aA»£Ja-#X´À:#X´Àá C»j´L´vakBÖi-2Cd?u[2Bý {£BºK_2Aÿ¼
I-SERVE 49
Ö+rü»T- uÏ£ ¯g¢ {2B» ¯Õ+°+°üüK[a´Õ¯s£aJa.Ö´Õ2N[>24r[>ÖC»
_2Aÿ¼Ö+rül°ûBq[ ¯s {q-azC»8Jq[.¹#:2Cd?«¯Õ§=+°Bý2Bý ]y2N"
=u ]y2N"=2A¼l°× ]y2N"4¹B»q[.¹#o jl°×¯ÕgXa£4üA"
'm´µÓT[ WB º+2.Ö23¢]2.£Bº ]ym´µÓq P¸ ¯s£az
C£.Ö ´
[aÙ`ám_³ujTd2-2A¼+¹q+°:u ?u¸BºCd£B".dy+°:u ?u¸BºCd£B":#
-#7\¯uBºCd£B"8N8Ö £:Cd[¯ÕgX8T?¢CÖü¯+¹l°×2B¯ Aÿ2.Öá£A¼ff
-[3¢]2]3d:u-£Bº
WBº a£ ám _³uj¯aÐ µÓ+s« ¯2´Bº3d=u+r£ü2!q-u´Lù 2±Â2A¼4ü Bº
3dl°×-2Cd µÓl°×sü¢;+° µÓ+«s 8T#2!qá¯a TaA¼¤ Aÿa¼ £jü3d3mµÓaz2]8+°
+rü2¢8+°Āg2¢¯³uU 2.»d4ü {

/[+«q+°±p {#8+°CdÐ z_³CdÐ z3NCdÐ z-2CdCdÐ zffÖzA¼¬i K3d¢

-Ta¹Aÿ¼24r[ü_Bý {2?uaz-u2?«T]mCdµÓ+«s ü¸»'m´´2.d2Cdda- {C¹2N3d
µÓ+«s]mC£X]mCd2+°+°
4¹Bºql°×2Bo jü=uZĀs2"ff-»m´µÓ3dA¼4Ùal°×A¼aA¼
a£ zBº4aA»£Ja´Lù a£Ù[3mµÓaz2]¯ Aÿ£[.Ö_Cd£a'Á¼¤X¢8
Áa£g[+«8N4`Ö-N mCd» A[¢ {2BH[´{¢/Ck Ðd » {2#2N4rKMCdCÐd 2
/2BºA¼ 2.d¢MCdCÐd » {2#2N4r[/kCdÐ2 {2BºA¼-N-ĀAÿ¼Ø2
-u|4Ja.Ö ´:2mNdICdám_³ujCdCdÐ2¢W2]±p»4`2 {2Bº?u[+«Jq̧A¼
:2mNdül°×+°[´Õ2.» Áa£gü¢µµÓÐCdCdÐ2 {2Bº?u[+« Jq¸A¼;+° +ra`22S;+° +raØ2
´Lù a´24r´{?«2§ N-2!q+ra`2¢[4ùü+raØ2¢+«a££H ?«§ ¢[4ùül°×2Bº¢+«
a£ #2qA¼-u|4´LµÓ¡A¼¤]ACdj¢[2]'m´´2.d2´{?«§2N-»##¸azC»]ACdj¢ {2B»
[CdØCdÐ2ff'm´´2.£[+«l°ûB´?u§H]ACdj¢ {2B»
[LÐ+raCdÐ2ff'm´´2.£[+«l°ûB´?u§H
:N¢+rÿª TaA¼¤2
+°+°'m´´2.d2á Cdj¢2]´Lù m´m+«d ¢>[j2]2A¼#2l°×A¼aA¼l°×A¼a+°
±pC»
ám_³uj»am´´2.d2»aff-[.Ö±ĀH-u4azC»á Cdj+°2!qDÿ24r;+°>Bº¯C Ød
Áag2 {2A¼[.Ö´Õ#¸- {C¹2N-u.ÖDC»¯aÐ£Ø´Õ-azá Cdjl°×;+°+°ÅÓ2+°2-2#
4?«§!q̧4A+°+°J¯ Aÿ28a+°24rl°×A¼a#2qA¼
WBºa£ u4r.Ö±Ā { {Ð8Āgaz¢ {£¹CÖü¯l°×2A [´Lù £A[
3mµÓaz2]¯ Aÿ2.Ö±ĀA[¢ {o¯4ü {Ð´!q§µ {+°+°-¯üTd2.Ö_C£
T'm´´2.d 3m_³uj-»wa2BºÁa£güq {3wa2Bº+°ü¯Õ;+°!q[´{»a»Bý
»a+rA¼-u|4m´´2.d2»aá Cdj»a+rA¼
a£ zBºQ[ ü¸ mCd2C»H2A» z2N"Ja.Ö ´ám_³uj¢A¼¦<¯acqA¼A¼Ð2A¼Ð¯ac
qA¼'m´´2.d2¢3wa2Bº {£az3m_³uj 'm´´2.d ;+°!q=u- {C£az"
WB ºa£ :NK-ÿª 2C¹»ÐC»üy+¹£HĂm´µÓ ;+°Å» Ó µm¯s ÁX¼¤ ¢Q[+«¯ Aÿ2
.Ö±Āül°×£]#§ ] L+«¯ÕA¤2Cd2.Ö ´¯ d2¢Q[+«¯ Aÿ2.Ö±ĀH4rKaz´{Bº
+rA¼m´¯sC£[+«á Cdj;+°4´62mA¼ uül°×Bý4r7³Õu2.d+¹4raB£Bº.Ö#§´{#§4r
ay .dy´{#§.Ö#§4r ay .dy-u|4á Cdjl°ûB8AÖi£.»d 4üBº
I-SERVE 50
¯ zmA¼2Cda24rü¯Õ§.»d #2qA¼¯ zmA¼>ü»;+°ÿª2\ ¢ {2!qA[Cda242
-[ 2-2#£2-u|4á C»j;+°ÿ2ª \ ¢ {2!qA[m´´2 .d2-[ 2-2#£2
-2A¼ ü¸'m´´2.d[a£jù[+«+°a£sqBºÿ¢+rsqBº
U {ü/CdXs´m+«md
a£ zBº4aA»£Ja P¸ ¯4 `m_³uj aÙ2¢¯Õ§ m´m+«d ÿuT2.d 2#£a-u

-azC» 3 ám_³uj2] =2Cd 2N U {ü ´{BºCd£a" =u ´{BºCd£a" =´{BÖ´{ Bº
´{BºCd£a"'T a£ü+2.Ö2.Ö´2Bý
WBº'a+°ÖU {üÖz+°/CdXsm´m+«d Lk2.»Nl°ûB'¯ ¯sm´´2.d A[¢
{2B»U {ü-2A¼al°ûBá Cdj¯Ða´{q-[[a´Õ2.»2A¼+¹¯» -2C»4rK-N»a
:N»a-[.Ö ´#2A¼+¹¯2+rA¼A[A¼Õ§¢¾´#§+[U¹CdXsm´+ra£[T
ÖzA¼#´LµÓ¡A¼¤ Ö ].dy+ā s« {2N3].dy+ā +s« « ¯Õ§ >a4rü»¯2+°ü2/A¼azps2N
' ¯2+°u[+« +ra`2 ´vaÐ +°ü2¢[ +°aj µ}©Āq -T a+° a+rü ]mCd ]mC£ü
-2A¼ ü¸'¯2+°ü2=´{Bº8u/A¼bA¼¤ Cd2A¹[akaz2].Ö´Bº2+°§2-2A¼+°»¾Á¼tü
AÖiT+°24rdAÉu´24r-+¹l°×2B
dA¼.dyādff3¯Õ§ ¯2+°¢A¹bAÿ2¼ >a4Cd2A¼[.Ö±Āa

3¯2+°ü24BºÃ+°?«§»»¯āa`8aBºCd2NQ[ ´|a
-³u2¯āa` ffq+°
-³u2+ra2ff
'
-³u2¯āa`ff4?«§´Bý
¯Ăff»Na±Â2A¼Cd2N
' ¯ĂU {Bý+«
/±ĀNÿff4r8aBºCd2N
U {BýC¹+°H¯Õ' ¯Ă+°ùü¢4rH»Bºü+°?«§#¸4r' ³Ím´´2.£[+°ü
.»¯s2N'+°ü¢ÖzA¼#CdµÓ¡A¼¤.ÖiCdØ¯ÕgX[CdA¼m4´¯ÕgX[TBý]¾´?«§#¸?«¯s2N
3 ¯ÕgX¢ 3 U {Bý+« Cd µÓ¡A¼¤ .ÖiCdØ2 8T?¢ - 4Cd2 4r+° -ag24r+° µÓØ2 u4r
+°[´Õ¯s2NA»-CdBº
3+rµÓ2ff-2?uBº
3
3+rµÓ2ff¢;+°¯Õ§+°as;+°.dCdaj<m_³uCd¯2+°ü_ü2C¹¯Õ§.»¯s-ÿªX
'UT+«+°ü4Cd2N:+°-+°Bý2k ]'Áÿ ü4¢+rü¾´L\±pC£az:A¼2C£=+°Býk2] ]y2N"
|+ 2 ¯Ă¢2] ]y2N-N4as¾´#§+¹
:+°'¯Õ§ ¢[U {ü¯24X.dAt2'U {üm´¯sCd2 .day+¹¯2 Bºa+rü4r
TÿªO¯s£
³ÍÖ³ü>jT»l°×üÖia£4Øa³ÕuCdü
³ÍÖ³ü2!q ?«+« a±ĀÅÓ¡¸ - uÏü >jT»l°×ü2!q ´{#§+C° ¹» ´L´vak
T»+°2+°ü£aÖia£4Øa³ÕuCdü2!qÖ+°2+¹¯2ĀAÿ¼.»¯s {£=´?«+°´{Bº7\¯uBºCd
{2B»£ÅÓ¡¸JÅÓ̧¢ÖzA¼?«wa2BºCda4Cdü£ÅÓ̧+ uÏ2C¹ĀAÿ¼C¹´[qA¼ÖzA¼?«£L+«
-T.d]y£-2# {+°+°£ÅÓ̧l°×£?«C¹´[qA¼wa2Bº £L+«-T-2#Bº2´vLs-az2N4+°
:+°£?«C¹´[qA¼
:+° Bº £a£|a7\¯uB»£a£L+¹¯» uÏ¢Aÿ¼üĀAÿ¼m´m+«dü
JÅÓ̧l°×Öia£4Ø2+°H|42A¼+¹¯»ÿª4 2CdBº¯<A¼¦<á2áü+°H¯s£Bº£?«
I-SERVE 51
3#±p#¸ ü¸JÅÓ̧¢ĀXÐ+°a£>¯Õ+°C£ ¯Õ+°m´ Cdsüa+°a+rü4ra´{NA¼tl×° 2#£az'
42A¼a4¹ÅÓ 2C£ ³Í¯ zmA¼2¢ ³ÍCda24rü+°¢¸ü2u4r {2#2N-<2Bº ³Í¯ zmA¼2
u4r»-<2BºÖ ¯Cds-Cdl°×üq[/[+«;+°?« {2NA[¢+2Cdÿu42U ÿu£[±Â2NC»
'¯Õ§-».dü28aBºCd2N'Td 2-2C£ z2A¼ z2A¼:2+r=l°× 4rT LĀs
#ü4raB£+°m´2.d2
a£ zBº4aA»£+2.Ö2342Bý;+°m´+°-Cdl°×üq[/[+«-<2Bº¯C£s-2#£a
P¸A2?¢¸+2Cdÿu4r[+«.dü2-2#£a'wa2Bº #ü=u+°üĀsaz"
WBºu4r-Bý4r {a£ / #.Ö_C£8J-+¹l°×3wa2Bº #ü=?«+ -Cd+° »
-Cd+° {+rKµmĀsü-u2?« #ü.Ö_Cd» {2?uaz:N-¯CdØ [CÖH¯Õ£¯|aµmĀsü
:u?« #ü.Ö_Cd» {2?uaz:u2?«+°üü.»¯s» {2?uaz
´vaÐ2;+°.¹#»
;+°Q´22] a+°Q´2´{?«§#¸4rá Cdj2]'m´´2.d2

´{?«§2A¼[ff.Ö±Ā-Nl°ûB:u2?«+°ü¢;+°!q
wa2BºQ±Āü#¸4rwa2BºÁa£gü£d-+°Bº"á CdjA»[Öi£´{?«§2.»>+°Áag2
+r4üA"

-azC»:u2?« #ü=2A¼l°×.Ö±Āa"ff-2?u»Ö
WØBº 2A¼Āgaz¢ {´{Bº£BýA¼Õ§[CdCdÐ2Öi´{u4Bº2+¹¯2:u2?«£m+°£³u2
- ¯a2
£+m ° ´2.d2T£C»ÐCdC
- uÏ Cdü2Cd ¦,
ÿCq d s ¹ØØ zNCd2
dCd2+°a 2s µÓ+Ø° C»,,¯aÙµ¢¸+2°
wa2Bºa+rü- uÏ£ü£az;+°?«ĀAÿ¼ü4L2]- uÏ2wa2Bº N³uA¼d¯2´{?«¢
{ u uÏ2'>2#;+°A[;+°?« ±pÕ2.dl°×2#¾´2.dl°×2# {2#2N' 2#
;|+ĀLL|+m´dCd2.Öd ØH3m´d Cd2££m+°£³u2q[A»Ā4A¼
a£ zBº4aA»£J£m+°£³u2-¯CdØ [J|a.Ö_Cd£a'-¯CØd 2 ü¸ 8AÖi£ uÏ2
´{BýC»-Nl°ûB-¯CdØ»-azIa£H- uÏ2¢ÿu4» -azIa£H
;+° - uÏ2 a+° - uÏ£[+« Ta¹Nÿ =u+r4üA¼"+°+° J£m+°£³u2 ü¸ - uÏ
£µÓ2=u>a44üA¼"
WBº¢+°2¢´Xm Cdü+2A¼aÿªasC¹¯³u 4 2.»¯s {2?ua:u.ÖdØ#2 ü¸Cd
µÓVa2W2]±pCd2A¼[£ÅÓ̧l°×CÖHdA"CÖü¯Cd µÓVa2W2]±paz£Cd 3Cdjl°×³ÕuCd2
>a4Cd2A¼» j+°2C¹£ÅÓ¡¸ -u.»¯s£a-u|4-TA¼Øü¢»- uÏ£ü¢»+[/Cds
-TA¼Øü2?uaz:T3UT_³>jü¢.»¯l°×´{ùØü´L±Ā+°2 ü¸ £Bý ³uA¼d2¢+«
m´»WĀsaz:»ĀXÐ+°-TA¼ØüJ?«+« Cd d> [Ö3U {Bý+« »ü.Öd Øü»+¹L+°
m´_ü24r {2#2N-2A¼ ü¸3U {Bý³uA¼d 2¢+«´LµÓ¡A¼¤Ö TA¼Øa££ü[4?4§« r+¹al°×2#
I-SERVE 52
{2?uaz-+°Bý+« TA¼Øm´W» 2.dl×° 2B-Bº´Ã B N» = a"C£»-TA¼ØqTA¼Øl°×-BºÃ2-2A¼ ü¸
'ĀXÐ+°-TA¼Øü ³Í´Xm Cdüu4rCd µÓVa£[´vLs4rCd4ü¬!q§## 2?« 3´LµÓ¡A¼¤
TA¼Ø3³ÍÐ[2]+¹LCÖ.d yl°×2?uaz:u?«ĀXÐ+°-TA¼Øü££m+°£³u2 ü¸´{?«§ ¾á4Cd
{2?uaz
a£ zBº4aA»£-TA¼Ø d-2#£a4A d-2!q 8T?«"
WB º -m ´+°Ø ù¯āaX
m ´+«C£CdTµÓØX,,¯aÙµ¢¸+°2
a£ {Ð.dBºl°×2B {2!q:N+°[´Õ¯s2N {ÐA[ 2+°.d ¯s-N+°[´Õ2.dl×° 2B
±pCd2N' d.£u]mCdÖNA[4L2]=2CdCdl°× ?u¸BýC» -2Cd 2]N
l°×C¹ uC»dTXC»
a£ ¯sT.£aù,
: 2+°AÉ¼ ³u2³uKj
C»Ø©ĀC»¯ sT.£aù,,¯aÙµ¢¸+2°
a£ ' d=+°Býk2]´{?«§2N"=2A¼l°×´{?«§2N"=u´{?«§2N-» T.£a`Kl°×
A¼tQ[[»±p4#§l×° »AÖu4r"-»T.£a` mCd» {Ð.ÖazØ

-TAØTCdCd£ØAÿ»¦
%Aÿ¼2µÓà£´Ë ff¯aÙ µ¢¸
a£ :+°-TAØ£ØNÿ+« 2A»T?¢.Ö_C£T
W ³uL¶:+°3a¯aÙü¢-TAØ£ØNÿ[£a`¹±ĀdüTĀsa24rT L2.£Bº'
TdüK:2.dT2.d´vaÐ2.Ö´Õ»-az£=+°Bý+°+°Bº+Nt+Nt aü.»¯sm´´2.d¯ÕgX
Öz+°- 4r³u¢+Cds+¹ùü¯]¯s'¢Aÿ¼3d+Ā\2.£Bº
U£ Cda`2
¯aÙ¢3dU£ Cda`m´m+«dT L2.£BºQ[¢|+2mA¼D2A¼ {'µ¢¸+°2¢

{2N
+m °»`±Ā+° µÓCd¦
´Ëü»XdAÉØC£,
- ¯gÖ £+°C£Ø
U¹ ü µCdsAÉ,, ¯aÙµ¢¸+2°
.Ö#§JA¼ ´Õ2AÖ ´{?«§2N-Nm+° m+° 24r´L±Ā+°2±Â2N´2Bº-az2N:+°Bº ;+°
¯s {±paz+Cds ¯s {a£qA¼/ ¯s {|+- ¯g L2N-2C»-az£´Õ2AÖ»a´2Bº
»a-» Ø ³Ía28aBºC¹2N-u|4U {Bý+« l°ûB- uÏ¯2á2.»Cd- ¯g L±pC¹2N
¯s { aBº2qA¼-az£ L±paz#§¢+° Ø ³Ía2»aBºC¹2N=u42!q
;|+.ÖiCdØ2 {2N3.ÖiCd£Ø[+«£¯£_ü2 ü¸;+°|+mCd2JA¼-2!q;+°µÓVa2JA¼
I-SERVE 53

»ff-»-Dÿ 2»aBºCd2N-´{Bº3.ÖiCd£Ø[|+mCd$ÏBº-2?ua£Bý¢£¯ü
L2Cd 4?«§ ´BýC» -´{Bº-A» .ÖiCd£Ø[
-³u2+ra zf-2?ua3-³u2+ra»[µÓydCdj+°
XsC¹4?«§´BýC» A[
_N¤f-2?uaQ[¢¯2+°üT+°uü.»LC»-´{BºA[
¯Ăff
-2?uaA[¢[¯2+°uü L2Cd4?«§´BýC» -´{Bº-A»:2mNdü3+ra£[.Ö2A¼Cd2N
-N:2+r4?«§ ´BýC» ¯güA»³u2»aBºCd2N:N-2C£
´Õ2AÖff
´2Bºff4r´Lù 2
.Ö2A¼#2 2?«m´m+«»+r[ a+°?«+rA¼-[ W ³uL¶'¯aÙ¢[a´Õ2.£Bº
:u[a´Õ2.dBº2¢3dl°×U ´Lù 2-2C££¯£_ü2 ü¸»>a4Cd {2#2A¼[
m´X±ĀN2.dBº2l°×NL2N3 a¯¢»3d ¯aÙ¢+«m´»W 2]-+°BºU {üÖz+°+°aj
4XKA[ ü¸ £ÅÓ¸l°×+°H|4>jü4XKm´X±ĀN2.£Bº3 a¯¢] al×° U {ü2C£m´ÅÓd
¯ d2¢F>ÿªCdÖ m´+°X¢EÖ±pC£a[3d.Ö±ĀBº
Q[ ü¸ ¯aÙ ;+°+Cdsm´µÓC¹ÖzA¼¬i2N
m´ÅÓd 2¢U {ü2C£m´+° X¢üaz2]±pC»

£ÅÓ̧l°×Ö+°2 ]y!q̧4A:+° P¸¯Õ§=u>a4C¹2Nff-[
' m´µÓl°× WB º +2.Ö2 T¯l°×£Bº
Q[+« ¯ Aÿ2 ´vaÐ» .Ö±Ā4A¼d Ø

.Ö´+°±pC» mCd2 Ðag2.»¯+¹q£"
µ} zÀ+°Ð4C£Cd ff
KCÖHT=#±paz2N"ff-£Bº
-[l°ûBCdT L2.dA¼ü.dl°× a¯¢ P¸T a`ÖzA¼ü¾´?«§' #m´´2.£ Cda`2
=u>L\2A¹3m´m+«dm´X±ĀN2.£Bº3 a¯¢3d
´vaÐ+°ü2¢[;+r+°/Cds
UT+«+°aj ´L±Ā+°2>L\'+°üm±Āa2ÿ2ª ¢-Cd[+«.dCd aj<m_³ujµÓVa2»aBý2N-Cd[
¯2+°ü_ü2.»Cd »'m´´2.d 2C£m+° 24ra±Â2N2Nff-[m´X±ĀN2.£Bº
Q[JA¼
8UTw+i £¯|aA»³u[a£j`2>L|4m´m+«d8T?«"ff-»m´µÓ ]y2NA[JA¼

W ³uL¶¯ Aÿ2.Ö_CdH24µÓVa£[´{aØ§+°24r Lk2.£Bº
´{aØ+§ ° zff-2!q=[TN
ÿu4rü+°H\´{a z'ÿu4rü£Ø0uØCd:uT L2.£Bº
+°aj uÏ»2mNd4`ÿªCdm±Ā` ¹4ù¦,
-TAØ+r +°a£j`«H2w4i¦´{aØ§+°2TA¼¦,,,
-2!q+°a| j2mNdü uÏ2» mNdü¯+°j ´2.d ³ÍÿªC£ü´2.dm±Āùü ¹_N¤
]C£s³u2+ra£ü-TA¼Ø+r z+°aj z
' =[TQ +°H ¯s
¯+°j A»³u2f q+°
H24A»³u2f {Cd2N :u .Ö´ #2 ü¸ ' H24
µÓVa2¢[¯+°jÿªC£q´2S+°a`m´m+«dAÐa£´ËKÿªT2]¯güA»³u 28aBºC¹2A¼[.Ö´#2
¯üÿª az2N-2C»4r+°¯+°j ÿª C£ü´2S+°a` 2 ü¸8aB»¯üg m´´2 .d2TAÉ¼Ø-[[a´Õ2.dBº2
l°ûB¯üÿª az2N W ³uL¶'[a´` ¯aÙ¢.»µBº
:u.Ö´Bº2 ü¸'m´´2.d2a$¯a mÿu2X 2?«N-['Td [4Ls2]U jl°×üs
>j>a£ aùNA¼¦0uüA?«±pC£a[.Ö´#2l°ûB¯üÿª az2N-2A¼ ü¸ W ³uL¶
¯aÙ¢U jl°×sü4ùüµ¢¸+rü¢ ¹³ua24r Lk2.£Bº
1a£ zBº3 akT[A[¢+#§l°×±pqA¼3d:u-Bý4rBº
4aA»£Ja
´vaÐ2³Õua`Ø4abBý /CdXs[4L2] Lk¯s -Cd[¯2+°ü2m´+ra»'m´´2.d ¯Õ§ -2C£
>a4Cd2N-£a+rK3 #-2Cd4rT L2.dqA¼A¼d.»¯Õ T L2.d2Býff
I-SERVE 54
=2A¼a¹³Õua`Ø4abāü
'm´µÓ WBý+« .£u-l°ûü24r-2N ]y2NA2C¹3d ¯aÙ¢

µ¢¸+rüI¯l°×[+°ü+°ü2¢¯§ü=u L±p»- +rµÓ2 {2A¹T L2]CdAÐa£l°ûB
'm´´2.d2TAÿ»Ø-[ a¹ĀL[a´Õ2.£Bº'Td ü+2.Ö2T´{ü24r.Ö´{+¹ Bº2
- ¯a2
WB ºa£ ³Õua`Ø4a bāBº -2#£ {8³Õua`Ø4a bāBý /CdXs[4L2].Ö Ń"8³Õua`Ø4a bāBý
¯2+°uü4L2].Ö Ń"
:´?«+« +[»üm_³ujü4Bý]±pda+[ 2A¼üTk {üW {ü4Bý]±pda
+[ü+°ü :2mAA¼ü4B]ý ±pda:+°JL+«¯22Nÿ2]m_³Íj2Bü=[+¹#¸4B]ý ±pdÖ
£?«¢¸=[+¹#¸+¹#¸U {ü+¹?u+¹#¸Cda£ü4Bý]±pdÖ
JÅÓ̧2A¼a4raB¢>[j2]Áa£¤u¸2?«£Å}¸4raBü¢Áa£gü/CdXs+4« rK¯ÕgX+«4rK
;+°m+° »T?«"
:Q-2C»'¯§¢¸+[m_³uj¯§ü;++°´{Bº-TTk¯§ü a+°´{Bº
-TW ¯ü§ :2+r4?«§4r ?u¸BýC»+[Āa¸-T zü¯ü§
:u?« ¯§ü=[ {£d2?u {"
dAÉCda24r>üAÿx
4Cd ©Āk aÁdAÉ,
l°×¯ [dAÉ.dC»
CdAÉ TµÓÐWm d¦á| ,, ¯aÙµ¢¸+2°
¯ zmA¼2¢=[Cda24r¢=BL¢=[ 4Cdk¢Ta4_¯Õ TBý.Ö#§JA¼=[
´{ {Ð¢-[m_³Íj2Bü£az3á Cdj¢
J?«¢m_³uj¯§¬i£-K;|+a+°24r/2?ud» [d 2 {2A"-QqA¼;+°´{Bº
m_³uj Á¼j2¢2] ´{?u§Bº a¹ĀL K?«¢2] ´{?u§Bº :2+¹ĀL ;+° 4BºÃ¢2] ´{?u§Bº
»a+°ĀL ?«§3+rµÓ2¢´{?u§Bº
;+°m_³Íj2Bº2¢W {B»¯a£ÐNÿ+rL a¹m_³Íj2Bº2¢Tk » ¯a£ÐNÿ+rL:2+¹m_³Íj2Bº2¢
:2mA¼B»JR¸A¼tVT2]-Nÿ+rL
;+°¯Õ§¢ÿªT[2BÖzA¼?¢¸.Ö#¸ {2B»T a¹¯Õ§¢ÿªTáÐC£üC¹m±Āa2ÿªÖ
m+° 24rU {üC¹[2Bý2N:u=[a+rüC»B¢.Ö´q2:u=[a+rü¯§ü££?«¢¸
µµÓÐCd24r[H] {2B»N;+°?qA¼
dAÉ µÓ+° uu[
a£¶N©ĀÐl°×u[Cd,
/CdC¹sØCdCdØµÓØ2X
CdAÉ» ¢+°¯ §d¦,,¯aÙµ¢¸+°2

a£¶+rü2¢A¹ ü8a¹$+ra¹ q´{?«§ 8a¹$+ra¹ q±paz#¸'¢+°¯ü§ K´{BºCd

\BºCd {2?uaz
I-SERVE 55

;+¹ĀL;+¹+°ü2¢ÖzA¼#3+rµÓ2>[j¯s2NA2?¢¸2]:Cdaa±Āü ¯2s ?uaz

a¹+°ü2¢ÖzA¼#£dz {8aBýA2?¢¸2]:Cda ÿªC£ü>[j¯s2?uaz:uÿªC£ü
/CdXsm+° 24B L±pCd» {2#2N

;+¹ĀLm´ u´XÖz+°¹?«2BýµÓ_t2Öü BýA[AÐa£¯Õ§>a4Cd2N a+°ĀL

3d+rH[2]¯Õ§>a4Cd2N a¹ĀL+°2?«[2]>a4Cd2N
:[a+rüÿqAü=2A¼l°× ¯s£d2!q'¯Õ§¢m_³uj+rA¼\/Cds U {BºÖ+°?«
¯Õ§¢>L´Õ3¢.dü¢/±Ā¯ü¢ {2B»ÿqAü_?«§ ¯s£azff
a£ zBº
4aA»££a£d`BýÖz+°£Dÿ+° ü22]m_³ujA» {Bº´{?u§Bº[=l°× 4rT2#

{2?u2;++°ĀL-u4B>a4 .dy[Ja2#£a£a£d`Bº2!q»´LµÓ¡A¼¤¯Cd Aa¤
¯Ða´{Bº4A3¯Cd Aa£g[+«
£Dÿf8T?A2?¢¸+° ü2»T?«"A2?¢¸m_³uj´{#§Bº»T?«"
:A¼2C£á¯aTaA¼¤24rqA"ff
WBº
¯Ð±Ā[+« [d qT#dØ"'¯Õ§ -2C£;+° ¯Ð´28£?« ¯Ð´23£?«A»

-2A¼|+´{a£ùüm_³Íj2B¹CdCdsü-»+° a+rü4r Lk2.£az;+°.¹#1 ³ÍTk {Öz+°
¯2+°ü_ü2.»Cd _24ra4BºÃ;+°?«»aBý2A¼[A[¢2]³Õua`Ø4abāBº>[j2.£BºK.Ö±Āaz
a¹.¹#3á ´{aB» -2Cd?u£Ø´Õ2] {K?«¢Āa£[TBý]¾´?u§BºKA2?¢¸2]
m_³Íj2Bº2´{?«2§ A¼K.Ö±Āaz a¹.¹#´vaÐ+°ü2¢[¯aØB»'+°ü2¢m_³uj-dØBº£az
a¹.¹#Ö+°?« a`B»:´?«m_³uj-£az

'£+rØüK¯ Ðd2.» ¯s l°×CÖH ¯A»T#2!q'm´´2.d2-2C£ ¹Tu¯»

Cd´ a+°?«+rA¼[Q[[a´Õ2.dB[|+'¯Õ§m+° ¢Aÿ¼-2C£.»¯s£

+°+°a£ m´X+°ü2¢¯Õ§Cda£ÐCdm´ÅÓd2m´ÅÓd2Cda£ÐCd¯Õ§ :u'.dm+°2

Xa4Cd» {2N:N;+°¾Á¼t4raB.dm+°2
+«»Cd¯Õj ³Í d
Bº2_|aQae µÓ2_|a,
a£ ¯CØd ¯CØd 2£
[|ak d 2dN³uÄ.dØC»,,¯aÙµ¢¸+°2
'4raB.dm+°2¢'Qaemÿª ¢a£ ¯CØd [-¯CØd [[akaz2.»2A¼l°×8 z2N"
8JqA¼'Td2T¯§2+r ?2+¹¯2Kl°×
AµÓa¹±Ā0uØ zff-»+°AÉ¼.Ö_C£T
AµÓa¹±Ā0uØ z
a£ 4Aÿ¼ A»µÓ2¢ ;+°´{Bº +°BýT .Ö#¸ =l°× 4r {2B»T 3 A»µ2Ó ¢ ;+° +2BºJA¼ ;+°
+°BýT.Ö#§m+«2A¼
µÓa¢ ff-» ³uL¶Cd´¯Ă.»¯s {2B»£Bº

3d4rL8w+i+° ´{mCdBºAµÓaBº:Cd4BCd2mBýu4r» a¹+°BýT.Ö#§ m+«2A¼
l°û.d[Cd´¯Ă.»¯s {2B»£Bº
+2Cd+ru[+«
µÓa¢ ff a`«2.£Bº3dÿuaØ¯³u4 2.»¯Õ2NQ2C¹3¾Á¼t

-BºT¢;2#L£Bº4rT\H±pdBºAµÓaBº3A¼¦<2Cd#§+¹q+°-Cdu {a [
I-SERVE 56
8Bº Ā4rBº-u.£u+r28ByBº
.£ua¹$üCda£ÐCd 3+rµÓ a£Ù±pCd;+° A» Cd 'l°×ma z[8Bº´{ül°× uH´Bý
A¼4Ùal°× ]y-A¼µÓØa´2¢m´+°[ü_Bý:u)ALy2N

) ³uL¶ ´{mC£=2A¼+°d Ø'8Bº´{"'¯Õ§¢m_³uj|+£µÓ2CdÁ¼KCd2mBý+«

Cd´{Cd2A"'m´´2.d»-¯Õga [Kl°×CÖHdA"CÖHTCÖ.dy+¹8Bº´{3´{
' 2A¼H2´{+ ' ¢Aÿ¼+ AµÓaBý ¯Ă C»H+°´Bý2N .dNT µmĀsü 4asl°×
.£yaz-2A¼ ü¸ A¼¦0u[m´+°l°×Ö?«§CdH¸A¼2mBºül°× .»d ü¯Õ/Cdsa m+«düK .»¯Õ P¸
Cd´¯ĂÖzA¼ü¾´?u§Bº
Cd2mBý4rL¯ü³Í¯2mŃ2´{üq+±° p»¯L+«-Cd[+«Cd´¯ Ă¯L4rĀ4Aq ¼ +rK´#§Aü¼ 4r
»A¼ ±Āa£d`2.»¯l°×2#A[-a¤ T.£a`.»¯l°×2#+rü24Bº´Ā4rBº3Td2¢
-Cd[+« 2][ l°ûBl°×NL2N+r[»Aü-2Cdÿu4rü¢ {2B»3CdjCdCdÐ2-2Cd_!q§N+rA¼
-2A¼ ü¸-Cd[ ¯ĂµÓT2.dqA¼
Cd ¯ĂµÓT2]á Cdj¢üaz2]±pl°×2B {2Bº?u[+« +ra`2'¯gü2¢ {
-´TmCdC»-[-Cd[+«C¹]2NA2C¹-Cd.¹# Ly.dAt [ÿªT-2C£XL\ .£yBº
=+°B´TmCdmÁ»µÓ»+°[´Õ2.dqA¼ P¸Cd±ĀCd+°BýT.Ö#§A¼4aÙ +| .»a£Bº
-Cd.£u3¢]2.£Bº
'ÿª»´TmCdÖ N+rA¼:N-´TmCd2Q[JA¼ [£¯»

-´TmCd2+°+°3+rµÓ2¢´+«u4r'.Ö#§] a»[£¯2 {2Bý-+°B»Cd´¯ Ă.»Āsff-[
-Cd;+°[µÓyd[+« .£yBº
8 [Õw+i£ÿªTJA¼ ¯ÕgX {2#2N4rK.Ö#§ ] a {2#2A"¯ÕgX {2Bº?u[+«
Jüq[.¹#Cdl°×¯ÕgX+r£ü[3UT+¹al°×£Bº
-2A¼ ü¸ -Cd ´Ë¢a24r3¢]2]Im ÖĀAÿ¼ ÖzA¼ü¾´?u§Bº »üJA¼ -\[
ÖH\2]Cd 2¯»+¹¯Õ -2A¼¢³uÄ 2.»d Ā4rBº+°2Bºa£ü {2!q [Õ {2?uBº
[2# {2!q£Bý+« =+°B¹-+°Bº¯ÕXg {2#2N.Ö#§] aCdl°×¯ÕgX+r£ü[+¹al°×»'
[ÕCd+°2Bºa£qCd4ü¬#§l°×2#£Bº
'´Ë ¢aĀAÿ¼ l°×-\A» {B»+°24ra´BÃBº 'mu³uj`¹Cds zBý 2¯2I¯+w R¸A» Cdü+°2N ¯s
A[£ÅÓ¡¸X2!q3A» Cdq Bý±pC£|aÖ-[ÿªd´BÃBº-2A¼ ü¸3dAµÓaBý=A¼#
mĆdØ+°Ö
K|+2+r£¢+¹a+¹¾´!¬§¢2]Â2Cd `«[I¯l°×#¸4r£A¼4Ùa2] a2´{.dy+¹

+¹µ+rµC `«2dAÉff-£Bº
:+°Bº+°T-2A¼Öm´Ö 42.»µBº ?«§4r¾´!¬§2] `« I¯+¹-qA¼¾´!¬§¢´H
3+rµÓ2¢2] `«[I¯+¹-£Bº¾´!¬§¢[AÖi£¬i#A¼az£3+rµÓ2¢ `«+«¯ÕgX {2#2A
=+°BÖi £" +rK +°T ' /´ 2 AÐa£ P¸ ¯ÕXg /2Bº?u[+« Jq̧[ .¹# ¯s ¯ÕgX[ l°×
mÁ¼Lc¯s£Bº'AµÓa¹±Ā0uØ2¢-Bº4Bº4£+°[´Õ2.» |+2mA¼ D2A¼ {:A»:+° +°AÉ¼¢+«
±pA2
AµÓaBº.£u¯2C¹Õ2]:u-£Bº
-\A»£'ÿªTJA¼´TmCdÖmÁ»µÓ»
+°[´Õ2.d#2qA¼-2A¼ ü¸
+rù z´L¯ÕgXa¯s»ff.Ö#¾¸ í£l°×¯ÕgXüDÿ2.d4r+°ff

-\A» {BºCd+°`»
CdAÉ¯sf-»¯Õ-2Cda£gÖ±pdBº
I-SERVE 57
Ö2#» AµÓaBº-+°B» {+°BýT.Ö#§ ] al°×.»a£Bº-+°Bº ¯ÕgX=u {2A¼2!q
m´ÅÓd+rü2¢¯Õ§-2C£>ü dÖ {´{Bºuü+°kBº # +rm4r[+«.»L#¸4r {N
:+°AµÓaBº3]?ua+ j;+°]4a£l°×] aÁj¯2»¯+[Cd´ĀĂAÿ¼ÖzA¼ü
¾´?u§Bº +°BTý .Ö#§JA¼l°ûa¹y#2C¹m+° 24r-A¼[+«
+°A2¼ _AµÓaBºff- á¯Õag ´ B ±ý paz2N
+°A2¼ _2ff-2!q+°BTý .Ö#§

Cd´ĀĂAÿ¼¢-Cd[ ¯Ă3CdjCdCdÐ2JA¼ü42-»ØN+rA¼+°aj aÙ2JA» ¯Ă
[H.»N+rK+°ajü.»At 2!q Cd»üJA¼ qB» 82.Öd ØH"-2A¼ ü¸ -Cd ¯Õ+°
d uÏüÖzA¼ü¾´?u§Bº ¯Õ+°A» C£´v>üÖzA¼ü¾´?u§Bº
:N.£um´_üÖ ĀAÿ¼£ aÙ2[ uazI4r' a£Ù[-¯L2.»¯L +«+2Cd+ru[+«
-Cd[ ¯Ă[ajüÖ ±ĀCd>jü¢±Â2N4aÁµ» ü4als ×° ]y3Cdj uÏ2Ā+rCdL2]2N
-Cd'¯ÕgX¢ {2Bº4r;+°£Bº;+° A» Cd 3dA¼4Ùal°× ]y3+°BTý .Ö#§l×°
m±Āl°×Cd;+°I43Aÿa24r.»¯l°×[Q24r[ü_Bý2N
-N.d¯Õ3 z[
= LT {Ð"=2A¼+«uQ24r {£ {"ff-[-Bý4rBº

3¯2A¼a£2\:u.Ö´Õ2N

) z[mµ}©Ā ³ÍCdjüA¼Lc ¯s-ĀAÿ¼ØÖ+¹L+°ül°ûBIaC£d[¾Á¼tü.Ö_C£a

»+Cds4r:+°Bºl×° a£qA¼'.Ö#§] a {Ð2#£ {'.Ö#§I4JA¼»=´?«2.¹
{2#£

Öz.Ömi CdµÓ¡A¼¤ mCdÖ A¼W£BºA» ¢+°2¢2A¼ 2¢ ³uÄCdĂ 2>L\2N-+°Bý+«

»ÖÅu¸£ ¯³ÕuCda£ÅÓ®2A¼a .£ya£ ¯³ÕuCda£ÅÓ¸ ¢´{mCd¯2 C£2q[4mBH[»+°CÖ»
'Td[4 [2.»¯L+«£l°×A¼¦<2±Â24+]y2N+°BýT.Ö#§JA¼+°üCda {u4rJa£
´+° » {2Bº4r»-£AÉ¼Öu- {C£"´{mCdBºq[A[Öu- {C£"-» 3µÓC¹:+°Bý+«
.£y+°+°£AÉ£+¹´{mCdBýk m´ĀN2.dq+±° pC»Kl°× q̧+°2Bºü+¹¯Õ[´{¢»d#2+rA¼
'A»³u2ÖzC£s[;|+ĀL³uÄ 2.»Āsff
' #üT+°A¼2_AµÓaBº.dH2.dAq ¼ +¹´\2.d+¹qA¼ TÐCd.»X¢ {
´{ {Ð;+°?« ¯C£a24r3Ö.»X¢+« T¯ÕL:u-£Bº
¯2A¼V8Bº l°×' ´{ {ÐCdü¢

¾´#§+¹;+°Öü»Ø¯L+« Kl°×+Bºl°×´{BºC£Bº+rK {Ð aù»µÓ2C¹£A¼4Ùal°× .£y {
-2A¼ ü¸Kl°×´{!q§+Bºl°×CdCdÐ$ÏBxC£Bºff
3TBº¯2C¹Õ2]:+°2]Jl°×´L.daØ ü.»Ās2N-az£3 z[-2A¼l°×-2Z+°L2.d+°
3Ö´2´Õ2.»µBº
3Cda£ÐCd¯2 CdĂa£ü4Bý.£az' Aÿ¼Ø+rü2¢3Ö3¢.d»a£qA¼'dl°×3
Cda£ÐCd ;+°£Bº 3 A» Cd ¯2 CdĂa£ü l°×ma£Býk Cd Ö2#¾´#§l°×[ z[ =A¼#l°× ]y
¯L2]:uTT2]2N

ÿª4 JBº [A¼tL´{mCdBºJBý+« »A¼µm¯s TA¼ØüK»L2.£+rK¯2Āa A¼¦<

[ajü2.» ¯m_³ujTA¼Ø mCd2:2+r-_bqA¼A¼dC¹J|a/ÁW» 2.£H

+¹³Õu£ l°×q uCd2´{mCd2 |aÊØ`Ö>»Cff

¯aÙµ¢¸+2°
I-SERVE 58
8Cd2mBý-az£Â2Cd+Bºl°× aÊBº4r {2.dC£B"ff AµÓaBº 42Fÿa24r
.d¯Õ
'WØBýk:+°Bº NH¾´?«§ {ÐÖR¸±pff-£Bº 3 Cda£Cd AµÓaBº 3 ´Õü¸£Býk

WØBý4r.dµB» 4r[´{mCdBý4r.dBº»qA¼3´Õü¸£Bºl°ûBCd2mBý[4a {4r» ÿuT¯s
T+«HmµÓ l°×)a¯s4aµÓ¡mµÓ.»¯s/2Bý±pdBº:u.£u+r24aµÓ¡mµÓ.»¯Õ £+°
3Cd2mBýÖH¸4r¹aT´#2ÖzA¼ü¾´?u§Bº3¢Aÿ¼ü ü¸l°×ma£Bý+« m+° 24rµmĀsü ü¸+°H4|
á¹+° uÏ2+°H\2N
AµÓaBº:2Cd+rü24r8+r2Cd£¯» .»¯ s £Bº+r[_³+rü24r»Aagÿu .»¯ s £Bº
+°+°3CdjCdCÐd uÏ£[]]+°AÉ¼ü4r.Ö´#23dl°×l°×NL2N3d 2A¼ü+Qt+°AÉ¼ü
.Ö_Cd {2B»£Bº3+°AÉ¼üm´ÿu 2 ü¸3l°×ma£Bý+«m+° 24r-á¹+° 3Cdj uÏ[l°ûB
l°×NL2N
a£ »»A¹+°HCd+°AÉ¼.Ö_Cd£-[ Ðl°×2#£»Ö-N[>2+rA¼»
.d¯Õ+°AÉ».Ö_Cd£
;+°ĀL»³Õu üdáÐCd2JA¼ {424¹mX¢Ā2.»dB[+«ÖÅ¡Ó Cd;+°£?«
a£mX;+°+°BýT.Ö#§m+«2A¼34r3a£mX+2Cd ¯´{-az£+°.d+° ?«CdÖjA¼aÒ2+ra2 2?«
+°2a¨¯Ða2;+°?« £l°×T[´Õ2.dĀ\2N£A¼2u42B» ¯L +«
8T?uff-[ um4Cds4r
T£3.Ö#§JA¼= B¹ a+°B+ý « ;+°T2Cd+°A¼É .Ö_Cd£Bº3+°AÉ»T#2!q
+°AÉ¼¢+°AÉ¼
;+°4á£$4ra2B»£Bº#3d á
pÐCdgBºffpÐCdgBº-2!qCd2]´{?«§£Bº
-[-ag2-Cd[á£m+° 2=2Cd4Ń-2!q-Cd[3>Ï {q+rA¼m_ ³uj2mANA» Cdü
l°ûBWa¯ĂüJA¼¾´#§l×° [Ö ¯£a-§N+rül°×ü4B-Cd[=NL2.dq+°±p»£a
Q[+« +ra`2 8T?2!q -Cd[+« ;+°?« 4rA¼ Bº A»³Í ü2B»T 3 A»³ÍüC¹ -CdBº
z¢¸+rü3m+°T2.»£Bº' BºµÓVa£üC¹-Cd=ü¸´{Bº3+rµÓ2¢» Xa4Cd
{2B»£Bº[ u[+«-Cd´{?«§2Nl°ûB-+°B»-2C»+rA¼-A»3+rµÓ2¢-Cd;+°¾Á¼t4a2
[Lj2.£Bº 3 4a2¢ Td£ØÖ³Í¯l°×s¬i ¯2Āa U {ü +2Cd 2N[ ¯Õ§ .»µBº
£ÅÓ̧Cdo+° .¹?u¾´?u§Bº£ÅÓ̧¢¸ +2Cd 2N[Qae+rüU {ü4r+2Cd 2N[-ü+rü
U {ü4r.»µBºJÅÓ̧¢-ü+rüU {ül°×
-´ al×° üff-[ á¾´?u§Bº JÅÓ̧+r±ĀB»2A¼l°×

+2Cd 2N a+°l°×ü 8a£#.»µBº Qae+rü -ü+rü U {ü Aÿ¼Ø £Ø±Āa u£A»Jü
8a£#.»µBº
-azC»'a£$4ra:[a+rü Ø ¯gü.»¯ s£A»K¯Õga24r/2Bº[.»y£Bº+rA¼-Cd
¯³u >24r».d´ü]CdsBº=´{Bº8T3¢.d ¯s2A¹= a.Ö´qa/#¸2Bý+Cds+Cds
´#` § uü +°?«§2.£ü[ ¯2+°H2.»£Bº ÖÖ2#» 3 +°#§¢» ´#§ù¢¸+« m´»W2.» ¯£Bº
+2Cd+rü2£?«¢¸ {2B»£Bº+2Cd+rü2-dØ+°£?«[Cd» l°ûü4?«§¯s {2B»£Bº
;+¹´#` § 2¢Cd ³Ía£$4r {2B»£Bº a¹.¹# zÕ§£Bº4r {2B»£Bº a¹
.¹#a¹\Õ§£Bº4r {2B»£Bº a¹.¹#3BºCd±ĀBºCd|+L2Cdü+BºCd {2B»£Bº] L+«
I-SERVE 59
3d;+°ĀL´vLs4rW2]±paz= L++°[´Õ2.dqA¼
;+° zA¼a42Cd:u+°AÉ¼.Ö´{l°×±pCd {2!q;+°qCd42Cd Aÿ¼Ø¢-BºÃ2´Bý:u
m´W2]2N
£4raJa.Ö Áÿ¹a`«.d¯s2!q'+°AÉ¼Ö+rü8A¹-2Cda£ag2/#¸
C¹ps2N -¯üJl°× ' +°AÉ¼ JA¼ 4r+° 3 -2Cda£ag2 JA» l°× {#¸ l°ûB C¹ps2N
=2A¼+°2!q3a£$
+°#§¢»´#§ù¢¸+« m´»W2.»£Bºff-2#£aJa
m´W» 2.»£Bºff
-»N as +ru[¢Nÿps2N
+°#§¢»´#§`2ff-2!qÿªTØC+ru[¢Nÿps2N'wa2?«+
zBý¾´!q§¯s£aQ[Ö+rü {J-¯¬iC£CdaØ28T?¢_d#¾´#§2Býff
3m´µÓl°×Cd2mBý¯2C¹Õ2]:u¯ Aÿ2.Ö±ĀBº
£d£3a£$ ápÐCdgBº
-£
ĀÐC/Cdg¦pÐCdg¦ffCd2]Cd» ´{?«§£Bº¯Õ§¢Cd2]Cd» ´{!q§N8N"

¯Ă;+°!q-N-£Ø+°Cd3+rµÓ22]>[j2] P¸-+°B»üaz¯s2N3 ¯Ă»
a£$ff
-£ ' m´´2.d 2C£ ¹ d2 ¯2+°ü2 {2!q m´´2.d2 {2N ¯2+°ü2 q+±° pC»
m´´2.d2 qA¼ m_³uj Tk ³uµÓÐa£A¼üC¹ ¯³Í U {ü2A¼a ' ¯2+°ü2 -» ³Í +°´{
+ jü´#§l×° »Åu¸BºCd£|a
:u2?«'m´´2 .£[ ¯ĂA»[JA¼3Aÿa´Bý[Lj2]2N"3´LµÓ¡A¼¤ ám _³uj.ÖCi d £Ø[
-Nÿ©Ā24r.»¯l°×» ¯Ă'm´´2.da.d.»ps2N-Nÿ©Ā.ÖCi d £Ø[|+ a¹ á
µÓ£Ø+rµÓ2ff
-2A¼|+'+°AÉ¼¢a£$3+rµÓ2¢´#§`2+°?u§Bº[.Ö±Ām´´2.d2ÖzC£s[+«¯L±p»##¸4r3
4a ak.»µ
¯Õ§ ¢-ü+rüU {ü {üQa+e rüU {üA» CdüJL¢ {ü
-´ al×° üff

-£
-´ a+°2ff-2!q
4Nff4N3+rµ[+°´Õ»¯s2N {BºCdá Cdj¢»

{2#á CdjCdl°×+°[´Õ2.dl°×2BCdÖXsCd» z¯4»¯l°×2?uBº-2A¼|+£Bý[
4Nff
-£
{BºA» C¹±Ā¯.»¯Õ ´ËH C£ü±Â2Aü[.d¯s {2?uBºA» Cdü {üAÐa£
d>Ïd4rA¼ü.»az2]³uT¯Ăü±Â2Aü[m´d X¯s {2?ua-2A¼|+Qae+rü-ü+rü
U {ü Aÿ¼Ø£Ø±Āau£A»Jü/£az-£

C£Ăm´XUTµÓVa2¢;+°-³u2+ra2 {2#2N+r[:N-[»ÅÓu;|+a+°24r
{2BºA¼
dAÉl°×¯q a£¢
ÿªmĀsd 2ÿª>4¹dAÉ
z+rs´Ëü2dAÉ»`
-³u2+ra¯As É Cdx,,¯aÙµ¢¸+°2
;++°ĀL'-³u2+ra24rAÖ¢´ÕH¸ u4r´Bý {2#2N'´ÕH¸ ¢´ü3¢.dü/2?uaz
4rK-T´[.Öd Ø {:NC£ Ā³u2+ra z:A» ¯´Õs ¢ {2B» -³u2+ra z:+°Bº
-³u2+ra 2!q4aÐ [+rA¼¯ -³u2+ra 2!q»»¯āa`-[4as2.d+¹
;++°ĀL'-³u2+ra2+HTXXs¢±Ā zu4r.£#4r {2Bý.»az»¯Õ Cds24r»+r#
»¯s2N+HTXXs-2!q'a¹$¢¸£ÅÓ̧l°×Ö2#»CÖHd+°±p .dy±ĀCd+rü2¢:´´[.» ¯
+° jL£BºCdo4üÙ l°×2´?« m+«2A¼ 4?u§[+«;+° C¹ü¯2S[Cd\H2]A[[+°Bº2AÐa£
I-SERVE 60
l°×2´?« ¢+«4rH[»42 4r´2 ´£BºQ[»+HTXXs-[XXs-[´ÕH.»£a+HT-2!q
[´{ül°×2´?«a£mX´v#´[£ÅÓ¡¸ ÖR¸±pd+°±Ā zü'XXs¢.»Ll°ûay»Ā +rµÓ2 {2N
m±ÂA¼t ]y´[£ÅÓ¡¸ .d¯+¹l°×2BXXs[+«C»¢´H±Ā z_¯Ăq]+°¯Ă+r#» ¯
m´ A¼2 {2N-u?«-³u2+ra£[a£>Ā³u2+ra2-2?ua¯ÐÁ¼µÓ ¢¯<A¼¦0uü+°H\2.»
-³u2+ra2:u?«A»
;++°´{Bº'-³u2+ra2ÖA¼ao24¢ zCdØ2 {#¸ /2#2NÖA¼ao24
-2!qTü {Cdl°× Áag2+rK;+¹ĀLA[+°`´{¢¸ zC£ØüÖzü¯s {2?uaz£?«
Tü 4Ń-u|4Tü q[µÓVa2¢;+¹ĀLTüÖi ĀXÐ+r³u2+ra2Özüw+CdCs d {2#2N
Ā Ø24r um4Aµt¼ Ó ¢ {2B»-³u2+ra2T»+r[+°H\2.d?u[+«¯ a¤Ö N+°+°A[¯Ð.dyāÖ
-³u2+ra2q+° ĀXÐ+r³u2+ra2-2# {2?ua' Bºa+rü-³u2+ra£ü aCd
aCd {2Bº?u»»'+°AÉ¼¢a£$4rL.d´ü]Cds24r Lk2.£
m´XUJ'm´´2.£[.d¯s£Bº-2A¼a;|+m´´2.£[.d¯s /#¸ +°[´Õ¯s
{2#2N+rK= Bý+« £BºC£¯2+°H2]Áa£gü» .d¯s£Bº=u¯2+°H ¯s -u|4
.d¯s£Bº=´{Bº¯2+°H ¯s-´{B».d¯s£Bº-2A¼|+'a£$+°`+rü2¢ÿªTØ4a2¢+«
m´»W2.£Bº[»£
ÿªTØØ [a£j`2
¯£Ø±pXCdAÉ´{a2,
dAÉ¯2+°HCd2 ¯s
+°ùA» m´´ µ ØÓ X,,,¯aÙµ¢¸+°2
K¯Ð´»KÿªTØ4a l°×2!qA2?¢¸+« {Ðm´»W2.d#2qA"-u|4'm´´2.d»
¯Ð´ [-2Z+°L ¯sQ2?¢¸+« {Ðm´»W2.d#2l°ûB;+°ÿªTØ4am´»µÓ»:+°Bº as
+rüÿTª ØC+ruüTaA¼2¤ 4r/£az[>»+rK3m´µ» 2Ó >L\±pCd» {N¯2+°H2.dB2º
[Lj2.dBº2m´W» 2.dBº2-K;|+;+°+°`2¢>L\±pCd£az+°+°-2A¼a'+rüTa¹Aÿ[
-2Z+°L2.»¯s£aQ[»K+°AÉ¼¢a£$4rLÿªTØ4am´»µÓ24r Lk2.£
U {BýuĀXÐ+°a£>¯Õ+° C£ ¯Õ+° -³u2+ra£ü¢.dm+°2XL\#¸Xa4CdXa4Cd {2Bº4r
a£$4r Aÿ¼Ø zBý4r zÕ§£Bý4r-»+°a+rü>jü ¯s {2?uazQ[»»+°AÉ¼¢3a£$
TTAÿ¼´#` § uü¢TTAÿ¼a±ĀüC¹/2Bº#24r Lk2.£
'.dm+°2:uXa4Cd {2Bº4r»=+°B¹;+°.¹#-A¼§2+°H¯Õ ]yÖia£4Ø2-2A¼l°×[
¯ Nÿ l°×NL3Cdj uÏ2 2#_?«§3UT+« Ö+°2üDÿ¯s2N+°A¼É ¢[a£$4raW2]±paz
= L++°[´Õ2.dAq ¼ -2!qA[-a2g azA»Ö+° 4X+«.»a l°×U {Bºá Cdj¢EÖ± pC£Bº
4+°£BºTBý4r= L++°[´Õ2.dBº+°[´Õ2.d+°±p?u»
£µÓ2ff-2?ua
µÓ-A¼ac»ff-[
AÿCd {-2C»4rKW2.dBº2-2!q.£ #2+rA¼
I-SERVE 61
¯2+°uüCdBý]»¯+¹
+°+° C£Ă£+°AÉ¼l°×Āa£2µÓ2»T#2!qK ¯Ă£+°AÉ¼¢[a£$' ¯ĂÖz+°

¯2.£a2=u {2#2A¹'+°A¼É ¢.Ö±Ā' ¯Ă+«¯2+°ü2 {2!q¯2Āa2 ¯s2N um4C
¯2ĀaÖ £¯Ð´¯2ĀaÖ £8AÖi £¯2Āa» ¯2+°uüC£C£H+°24r±pC»¯´Õs üDÿ¯ 2s N
:N¯2Āa2u4r+°[´Õ2.dA¼ +rKazNl°ûB¯2Āa» ' Bý2?«+Dÿ24rK ¯Ă¢4ü
¯2+°uü¯2´vak24r+¹¯Õ»¯Õ#¸azC»-´{BºµµÓÐCdÖ z+«süDÿ¯2s N3m´d Cd2.»¯+¹ff

¯2+°ü£µÓ2.£u+°§ 2B¯üÿ¢±Ād2»AÖi £.Ö´ 2Bý-2?u»Ö ³uL³uam_³ÍjA¼ü

N\ ]y£¯2+°ü£µÓ2T³ÍÖ+r[+«wa2B¹/±Ād2.Ö´qa {Ð[´{¢A¼+«£l°ûB
Kl°× a¹/±Ād2Aa+°A¼+°+°´Õ]y3¢.dü [¯2+°ü£µÓ2+¹¯2+°Õ.ÖazØff

a£ '/Áµ» 2Ó T[+Bºl°×.£u ¯´{3¢]2]] L+« :u-Bý4rBº
³um´ÿ¢
¯2+°ü2-2!q8T?«"-N=u´{BºCd2N"=u¾á4Cd2N"=uW¯s2N"ff
42FÿaÖ'm´µÓT[Cd2mBý-2Cd+°2!q 42FÿaÖ¯ Aÿ2:u.Ö´Ā4rBº
Cd2mBýAµÓaBº C£Ă
-2CdĀØCdjCdCdÐ¯Ø
¯C£sĀ Øa´Õ`¦,
]Cdµ}yC¹Øj<CdÐ2dC
CdCdĂ2+°u2l°×a2TA¼¦,,¯aÙµ¢¸+2°
á CdjCdCÐd 2;+°?« {2N-N-2CdÖN'm´´2.d2¢[Áa£gü[2?«¢4ü
/[+«» A[+« ¯Ða´2:u2?« {[+«» ¯C£sĀ Ø2-2?uaQ[Öz+°-¯¬i¯Ða´2
.ÖiCdØ2Q[|+ a¹ á]Cds a¹ áA¼+
.ÖiCd£Ø[
A¼+ff-»##¸azC»'m´´2.d2-2C£A¼µÓØ2.ÖiCd £Ød[
]Cff-»##¸azC»
m´´2.£[+« a¹ á
.»CdØ2ffA¼+A¼µØü]C.»C£Øü:T>2#ÁüJ?«¢A¼+
A¼µØül°×dAÉagÖ¯22Aÿ¼2qA¼+2.Ö2 #ü L ¯sQ[»]C.»C£Øül°×¯2_2Aÿ¼2
qA¼-[.Ö´ .dy
[>24r¯2_2Aÿ2¼ q[
]Cff
.»CØd 2ffÖí { -2!q
A¼µÓØ2ffÖí { Öz4Ù .d´Õ ¯s3Öz4AÙ ü¼ ´|a
¯2+°ü2ff
'A¼µÓ¯2+°u[+«Özü+° 2?«A¼µÓ-N´{!q§TAÿ2l°ûB:A»

]Cff¯CØd ÖN
.»CdØ2ffCdNbāÖN-2!q-¯CdØÖN]Cds.»CØd 2Öi´{Öz4Ù.d´Õ2N
-2!q¯CØd 2-¯CØd 2Öí { Öz4Ù .d´Õ2N-´{Bº>[j2.»N-¯CØd »- {Cd2N4r[¯CØd 2+r£?u[+«
Jq̧A¼+°+°¯2+°ü2-»N8AÖi£¯|a-¯CdØ»+r[¯CdØ2+r ?u[+«Jq̧A¼-u?«¯2+°ü´{
Özü|+ ¾´L\ ¾Á¼tAÖi
{Ð»JBº£Bºff -» ÿqAü +°H2] ' ³Í m´´2 .£» Kl°×

.d´Õps2N+°+°'m´´2.d2 2C£-¯CdØ»
:´{BºKl°×»¯2+°ü2 N¤.Ö2A»TAÿ2l°ûB.Ö´Õ#¸az±paz2N:+°-NW2.»
/±Ādü.Ö±ĀH
I-SERVE 62
¯2+°q iÖ ¯2+°ü2
Ā¯Ð ¹ z»,
]ÿC£ÐĀÐCdj[XCdÐ2
+«»C£ XA¼a2,,¯aÙµ¢¸+°2
¯2+°ü28AÖi£¯|a-N-¯CdØ [4Ls2.d:+°¾í A»K¯2+°H2.dl×° ´vaÐ2-ÿTª 2]
¯<A¼¦0uü¯jL2.dl×° :A»¯2+°ü+°d[+« 2]/±Ād2

»[2+r8J¯2+°H2.dff-»Nl°ûB;+° ¯2+°ü»Q[
-¯2+°ü¯2+°ü2ff
-2?ua:N:Cda¯2+°uü-[2?«KW2´.»d4üA¼-2C»+rA¼:NCdC£»W2´
.»¯+¹4üA¼
+Nt±Ā?«C»BC¹ a¹/±Ād2 {2NKl°× ¯Ă2N4A ¯Ă2!q 2.» ¯NK
¯Ă¢ {Ð3´l°×2B3CdjCdCdsÐ 2.ÖazØ' 2 ¯ĂCdBý]¾´?«§»d4üA¼
:2A¼¢+°§» z2N"
¯2+°uü3´{l°×»2A¼l°× a+° /±Ād2 {2NÖzA¼#'>4Cd s TAÉ¼Ø-[u4r
ÿuT2.d =2A¼+°2!q ´vaÐ2 {Ð m´´2.d2 ¯CØd [ ¯2+°H2.£ { ' m´´2.d2 /A¼[
¯2+°H2.£ {-2A¼|+-N[>24r {Áag2-az±paz2N[££uAÿ¼ü¾´BºC¹2N
:´{BºqA¼+¹ #2ÖzA¼ü¾´#§qA¼[4?«§4r-+¹.£ü-Nq[AÖi±pCd2N
=l°× A¼a2±p +°|a¸A¼'m´´2.d2TAÉ¼Ø-[»A¼ £+rØü AÐa£dzl°×süAÐa£
-ÿª£üAÐa£ {Ð-¯2Aÿ2.ÖdØ#2ÖzA¼ü¾´BýC».£üK¢a£4A»Ð©ĀüCd\Ù ±pC£az
¯<A¼¦0uüIm CdCd4ÙCd2N] L+«'m´´2.d2q[A»-az±pCd2Nff
AµÓa´{mCdBº4aA»£'m´´2.£[Cdda.» ¯QCdBý]±Ā|a ¯Ql°ûB ¯Ă-azC»
£ ¯Ă'm´´2 .d2ÖzC£s[Cdl°×-l°ûü24r mCd» {2B»##¸=2A¼l°×Cdda.»¯ +¹A¼"
= wai£Cd l°×-´´+ra2.» ¯+°üC£».»¯l°×2?ua£"
AµÓaBº=2A¼l°×.»¯+¹a".d´ü]Cdsü-u|4.»¯l°×2?ua-BºT¢+¹X+ jü Aÿ¼Ø¢
Cd»+rü:L+«2.dl°×[Cd»l°×2?«N+r Bº2qA¼"K ¯Ă2A»A[+«´vaÐ>jü£¯ü
+° zjl°×£az-2A¼ ü¸K ¯Ă +«H_?«§-A¼t2u4rCdda-az2N+rKA[+«¯³u >
¯ÕA¼¤24r»-Nÿ©Ā.ÖiCdØ2C¹¯22Aÿ¼2 {2N-azC»82m´Ö>2"´?«§ HØ2Öz+°
m´ÿu 2 ü¸'.ÖiCdØ¯22Aÿ¼2Tdü¯āL2.»µÓ+«s4r LK ¯Ă+«.£2.düØ2-»+Cds
A¹©Ā[-2#4BºC¹2N-2A¼ ü¸K ¯Ă-BºT¢+¹Xu4r.d´ü]Cds24r Ø ³uL¯sCdl°×
Cd»-´+ra2.»¯l°×2?¢2N
a£\ .Ö2_l°× ´?«§ ]ü z C¹TC» ±pCd2N -u|4 ¯Ă ´?«§ HØ2 ¯2+°ü
[ajü£ÿuØ¯2.»Cd ±pazIaCd2N
£d£:N¾Á¼t+°§Ö´[l°ûB+rA¼=2A¼+°2!q {Ð[>24r/A[±p4?u§ü[
m´dCd2.ÖdØ?2qA¼ [>24rql°×2B»/#§+°[´Õ2.»A[[±p4?u§ü[m´d Cd2.»¯ s £ {
+rÐ¯A¼Ð¯s]a2¯ÕgCd2ff¯aÙµ¢¸+°2q[ ¯s {=l°× +rü2/2Bº?2=+°BÖi£+°At"+°+°

¯2+°ü£µÓ2+¹¯24?«§4rm´dX2.dff
WBº a£ 'TAÿ2¼ 4r3a£mX´v#]?ua+ jüJA¼l°ûay[Cd2mB+Bºl°×ü.»¯l°×2#
I-SERVE 63
3.day T[»¯2C¹´B ý AµÓaBý+« =A¼a4rÖR¸ 2.d£AµÓaBº.d¯Õ¯4Áa 24r
ĀÐ4Cd .d£ü´H+rBº:+° »l°ûB3azA¼tLC¹.»L+[T2Cd T2Cd CdCÐd +°Aü¼É .Ö´Õ 3
a£mCdu¸¯C£ü|+´2.»¯ÕCÖü¸£aaÒu z+r4r»£A¹ »ÖÅu¸
a£ AµÓaBºCd+Bºl°×+«.Ö´Õ+°AÉ¼.Ö±Ā8Cd2mBÖi£+Bºl°×ül°×-_A¼¤2.Ö´Bº
+°A3dCd-ÿª£»Cd+Bº+«.Ö±ĀBº-A»¯ÕA¤2Cd2
CdĀjNÐ+°ü2 ü Cdj¯sÐ2
[a¤ d ´µØ ü CdjCCd Ðd
3ĀA¼azØ¯Ø]a£CdA¼2CdC
ÿªTØ¯À ¢Øÿª »» ,,¯aÙµ¢¸+°2
+°+°a£ ¯2+°ü»K ¯Ă+«´?§« HØ [4Ls2.dA[Cü\2.d+[[ajüÖ
3CdjCdC£Ð[A¼Lc2.dA[A¼Lc ¯s.£ü-A»ÖiÐ±pC£ {
3¯ÕgXüDÿ ¯s {Ð¢+°´v$ØBý {C£ {
:+°BýC¹ W§ ³uL¶m´´2.d¯ÕgX[4L2].ÖÁ¼ü.dl°×Td ü´vLs-az£az
+rKm´´2.d2Öz+°/´µÓ 24L2]:2+r.Ö´ ü¯Õ {2N-2C»4r+°¯2+°üa³ÕuCdCdCdÐ¯ÕgX[
ĀNÿ2.»TAÿ£ü4L2]:C¹Nÿ+2° 4r¢Nÿ2]m´´2 .¹´µÓ 2C¹±p# ¯ĂÖz+°/´µÓ 2l°ûB
üDÿ2.»##¸4r¾ím´+°a`2Öi´{Cd¢Aÿ¼-¯2Aÿ2.»d ü¯Õ {2NQ[+¹¯2 W ³uL¶
8Bº¯aÙüI¯l°×£Bº ¯aÙ 2] ¯aÙ A+r'.day » Bý±ĀBºJ?«¢=l°× 4r
´va¹Ð+°sTdü»µm¯sĀ2|+X+°ÿu¢.dLy2.£Bº-2A¼ ü¸ 2J?«[J¬i2Cd¯2m4³u 24r
.Ö´{ l°×2A2
ÖzA¼#4r ¯aÙü¢ WB§ »;+°m´µÓq QµBº
µ¯sm.day
WB º
a£ 'm´´2 .d2JA¼Kl°×-a£42 {2N+°A"8A¼ÕC§ ¹Q[[ {Ðm ´T¯s £ {"

:N
¯Cff-£"
-¯Cf f-£"
¯A¼¯Cff-£"8N-l°×2!q8 Cd2A.dAt2
'm´´2.d2
¯Cf-+¹-2!q-N¯CdØÁa¤2 vÐ¯CdØÁa£g[» {ÐmA¼§ {

-NA¼µÓØ z'wa2Bº¯C£Øq-azC»'A¼µÓØm´´2 .d2KJA¼3Aÿa´B ý {2A"¯ÐCd2mCd24r
{2A"KJA¼3Aÿa´Bý {2!qA[[¯ÐCd2mCdÖ¯CdAag2-?u[+«Jq̧A¼ĀÐCd2mCdØ2q[
¯CØd CdÐ2¯CØd CdÐ»+rA¼-¯CØd ÖA[JA¼-a£4Ö2A¼l°×"-_2Aÿ¼Ö2A¼l°×"-K NH
¾´#§
±pKA¼µÓØm´´2.d2K+°2!q Dÿ24r¯ÐCd2mCd24r¯CØd ÖA» -l°×2A2:A» [>ÖC»
Kl°ûA[+8¯2_2Aÿ¼ qA¼¯2_2Aÿ¼2q[A[JA¼-a£4Ö2A¼l°×"A[¢+2Cdÿu42
JA¼
»ff-[ L+2Cdÿu42JA¼
£Nff-[-Dÿ £ü=2A¼l°×"+°+°'´+°2¢- K
Nq¾¯azØ
:+°'m´´2.d2
-¯Cf f-¯CØd ÖN-[; ´¯l°×2?u£"-azC»Q[JA¼-a£42

Øa¤»4A NH¾´#§
I-SERVE 64
±pK'm´´2 .d2
¯A¼¯Cff
¯C£Ø¯CdØ2ff-2?u£"A[¯Ðÿu »-[WyCd24r {2!q

A[JA¼Kl°×m ´ 8T?«"+°+°'´+°2¢m´´2.£a£42Cd4[ A»
:+°±pC»'m´´2.£[+«+°as/£B"+°asqB"-2!q:N¯+°as+° -+°as+° "q+°
+°mas+°asĀAÿa` ":+°Bº4B¾í.Ö´{l°×#¸4r»8´+°2¢m´´2.d2JA¼-a£42
Cd4A ¼
a£ zBº 4aA»£ :+°Bº -2Cd C»H4rÙ Td2 CÖ4#2qA¼ =2A¼+°2!q
dC¹ £ : [
ÿªC£[ ud2C»ff
TµÓÐ¯Ø+°a£sÿª ¯Ø4¹±Āsff:C£ØN4rmµÓ¡Cdüá » µÓÐaB»'m´´2 .£[+«+°as

-[.Ö´{Cd2!q'm´´2.d2-+°as+°2-#2=ul°×A¼aCd2N"
WBºmµÓ¡X3wa2Bº£+rØq.Ö´Õ7a+¹qA¼

dCdAs Am¼ µ» ØÓ m4r³uØ ak .dl×° ¦mµ¢mC2d

CdA±¼ Ā`«±ĀA¼2[CdØ2Tÿª 2
¯aÐ4Cd2¯¯+°j2CdA¼ Ød2
CdA¼ Cāb d Ö [2´L´µØÓ 2XQÿa£¦,,
-[:u?«£+rØü+[ 2A¼ü.Ö´Õ2NJ?«¢¸á Cdj-¯24Bº/AMBº-+°as
-[¯§24r {2N
a£ zBº'a+2° £+rØü z<Ø [.Ö±Āu"3a+2° £+rØü z<Ø [.Ö±Āu"
WBº8m´+a° ` 2¢8£+°Ø2 ]y2A¹.d¯+¹£H3´LMü.» ¯s {Ð.Ö´Õ
TµÓÐ¯Ø
+°a£sffÖzA¼¬i£+rØüK'm´´2.d2TAÉ¼Ø-»¯CdØ2[a´Õ2.d#2+¹¯2%´.£L+°TAÿ2¢
.Ö´Õ #q -[[a´`- {Cd2N+°+° m´´2.d2-+°as+° [[akaz2.d#»¯ z]Cd2
-u?«m´´2.d2JA¼-a£42¾´2.d+¹ #28TCÖHT"
a£ zBº á Cdj m´+rµÓ ¯Ða´{Bº[ J|a .Ö_Cd {2?ua 4A ¯s {ü m´+rW2.d?u[+«
¯aØBº+°as-az#¸4r'¯Õ§>a4?u[+«á Cdj=2A¼l°×+°as+rl°ûBºA¼
WBº¢+°2¢¯aØBºm´+rµÓl°×Bº-» Ø ³Ía2 {2N-2!q¯aØBºm´+rµÓm+«d+°as
-[£ÅÓ¸/A»tµÓ2+rK-N=2Cd al°û¯CdØÖT.£LAt2
¯a| Ð.£yaā ³ uÕ C»ÿux
dAÉ¹Ø [XX,
udC» Ø ³ÍaµyÓ
¯XA»» CdAÉ m+ « d ,,¯aÙµ¢¸+°2
¯s {m´+rW2´ .»d#2¢¯aØBý |+AÖi£m´dCd2 {2A"±pKQ[m´+rW2´
qd ü»+¹L+° {2A"Q[m´+rW2´ q ¯£Bý[»» -»-³u2+ra2 {2A"' ¯s {N
Q[m´+rW2´ qd H-» +ra2 {2A":»Jq {-³u2+ra +ra:.£yām´d C£qJ
q[¯aØBº3 ¯s {m´+rW2´ qd#2¢+°asÖu- {C£Bº"
¯aØBºCdA¹ Cd {£Bºm´+° ¯s {.»L2NÖ2#»-$Ïü+2A¼a¯aØBº
m´+rµÓl°×BºdØBº[ Ø ³uL¯s£a-2!qm´+° {2Bým´+rW¯s ¯s {[_?«§£a¯aØBý+«
m´+rµÓ+°C£Ð[3a¹´Õ¯s£a #
¯V4r-A»TAÿ¼24r3CdjTd2¢4B>a4C¹2N3Cdj¯Ðd2m´+rµÓ+2° 4 [|+
I-SERVE 65
A[¯Ða´2Q»A¼m4´2-2?uaA[+«8a+°Ö aüq {-N¯ ¯s_A¼¤ül°û
Ā+«4r {2#2N-az£¯|am´+°_N¤ 2?« ;+° A¼µÓØ2.»|a¯L+«
3C»jA[+« +°asff-[
Ø ³uLĀsa -$Ïü-2!q:N4ùü-AÿØ¯ ü¸+°H\ Ø ³Ía» #-2!qá Cdjl°×
á agCd¦+°asCdÐ2q»qA¼ #
+°+° {Ð'TAÿ¼24r»a4r3¢] ¯s 'm´´2.d2JA¼ -a£42 {2Bº?u[+« Cd\
+ra`»+°[´Õ2.dA¼ Kl°×
+°+°)a£ {Ð Bºa+rü4r-¯2Aÿ2.» ¯Ā +rµÓ2 {2N
+°a£s£¯Õj.£³u ¯Õj¯:X uÏCÖiÐ 2Cd¦¯ā#2
+°a£s.£¯Õj¯ m4 ¯ÕjCdNX uÏC£ÐAÉ¼£[µÓyd,
+¹ ´Ø£¯Õj+«2]A» TX£[Vkd¯a¹ÐCds»
XCdÐ2¯ÐÁ»¯ÕgC£¦Á¼TA¹dmC¹Cds ¦ĀAÿ¼ ¦,,
¯aÙ µ¢¸+2°

+°a£s£¯Õj.£³u ¯Õj¯:X uÏCÖiÐ 2Cd¦¯ā#2ff

£l°×+°asC£Ð[-2#4!q§A»³Í A¼ü»+rA¼'m´´2.d2¢8Áag »+rA¼ff

-[ÿuT2.d .dy

+°a£s.£¯Õj¯ m4 ¯ÕjCdNX uÏC£ÐAÉ¼£[µÓydff

'£+°Ø2¢+°T;+°ÖH+°¬?u§Bº
¯ m42ff-»Á[wa2BºĀa¸-Ðaz2.»##¸4r
£BBº
¯ m4+°a£s.£¯Õjff-[;+°-Ðd2:+°Bº¯ m4 »Á¼2NÐIdTÿª+«s8+° .d2
¯ m42CdA¼¯Õjff-[ a¹-Ðd2:+°Bº¯ m42-»Á¼2mÁÿ¼ Tÿª+«s8+° .d2Q[ ü¸

.»yTµ}©Āag28T#2!qa£ 'm´´2.d2¢+2Cdÿu4r[|+4rA¼ÖzC£s[+»»+°as-2C»
+rA¼¯aÐ¯ Õ§¯Ða´Ö 'm_³Íj2Bº 2C£»»-»[µÓyd2¢ {2Bº:Nwa2B¹Á¼¤X

+¹ ´Ø£¯Õj+«2]A» TX£[Vkd ¯a¹ÐCds»ff

qA»-Q+rA¼:Q+rA¼»[u?«£Bºk[[akaz2].Ö ´2A¼l°×Jq̧A¼-[ÿuT2.d
:N B¹Á¼¤X
a£ ' Bý?¢¸8a+°24rÿu .»¯Õ£¯|a {Ð¯a¹ÐCds Ö´L´vak32A¼]ACdj
¯Ða´2¢» {2?u { ´vaÐ2 ĀAÿ¼ .»¯Õ m_³uj»Cds¬i /Cds ĀAÿ¼l°×ü2C£ azu|4 ÿu
.»µa {Ð4B-u|4.ÖazØ
W ³uL¶'TAÿ¼24r ¯aÙ´vLs.» ¯¯L+«1a£ zBº3CdjCdCÐd ÿu ¢+2Cd
+2CdEÖ :um´W2.£Bº
£¯£+°Ö±Ādü
1a£ zBº 4aA»£ £+«´{Bº ¯§24r CÖüps2N Ja .Ö´Õ2A» ¯CdØ2 ' m´´2.d2¢
¯CØd CdÐ2=2Cd mCd qA¼+rK[CdØ¯CdØ¯Ða´{BÖiá CdjTd2¢3d/£BºK
qBKº +°as -K-+°as -K´LTCdBºK£Ø´l×° BºK:u?«á¯ aTaA¼¤ +°üü=uÖzA¼üdØaz"
¯aØBý¢ 2.d {2BºA¼+°Aá Cdj¢ÿqA¼+°ü {2Bº4üA"'¯2A»³u2CÖ4#2qA¼
Cd |aIa£yH
I-SERVE 66
WBº a£ £l°×¯2C¹24r {2N Kl°×Td2-agÖ2N+rK £¯£+° d 2:2+r
+rqA¼-2A¼|+'m´µÓKl°×+°ü4C¹2N-2A¼.»Cd Q[+«¯LÖ¯ Aÿ2a£¢»[a£Ð`
m´+°a`2¢¯ÕA¤2C¹Á»µÓ¯ d2¢.Ö_C£+°+°:´{Bº£¯£+°d2üDÿ2.»/±Ādü
4L2] ?u¸BºC£
a£
_2Aÿ¹³Õu£¯£_2Aÿ¹Ö+°ĀĂØC £¯£+°d¦,,ff¯aÙ µ¢¸+2° £¯£_2Aÿ¼ »

_2Aÿ¼ z£¯£+°d»Ö+° z
Ö4µm¯s2¢.Ö´Õ
ÖmI+°aù zNC£/ ´+°ffü»£ü4£¯ü-ü£#.»¯+¹
¯<24r {2B»£L Td 2¢ ÖmX[ ÿu .»dH A¼¦<24r {2B»£L Td2¢ +°a`
ÿu .»dH´{ùØCdjüTd2¢¯2C¹©Ā[ÿu .»dØH±Ā±ĀCdjüTd 2¢/ ´+°
ÿu .»dH/ ´+° -2!q ´?«§2.d+¹+°±p #2'TAÿ¼24rÿu .» ¯s ¯Ăl°×;+° m´¯Cd
8aBºCd2NA[ ü¸¯ Nÿ[l°×A¼aCd2N-Nu4rl°×NL£+°'ÿu ül°ûBTBº]¾´?«§
¯ÕgaÖ-¯2m´ uÏCd ¯ Nÿ¢ {2Bº
µ} ¯Õag ¯ Aÿ» »CdØ>¯Õ CdCsd Ø>ff µ¢¸+°2 ¯aÙ

-´{BºKÖz+°á ag¯Ða´2»T?¢K|+4¹.da {Cd2N
a£ Q[ĀNÿ2.»2A¼l°× a¹/±Ād2 {2N:2mNd>d[ĀNÿ2] ³Íÿu {ü
2/±Ā¯Õ2.£H
a¹/±Ād2 {2N=[m´´2.£ü££?«¢¸ {2B»T´2.dÿªC£q3a¹Nq»qA¼
'´2.dÿªC£ül°ûB£?«+«-Nÿ©Ā24r {m_³ujJA¼-AÿØ¯4r»aBý»'Td [
T.£a` a2Ù AÐa£-¯2Aÿ2.» ¯s ÿª ¢+°¯0uüJA¼4r[¯ÐaÙ ¢+°¯0uüJA¼4r[±ĀC£ÅÓ¢+°
¯0uüJA¼4r[m´ÀX´{#§»´{#§A¼
W ³uL¶'TAÿ2¼ 4r1a£ zBº.»d ü¯ÕĀAÿ¼ 4L2]+2CdT L2]:+° ¯aÙ ¢
:u-£a
WBºa£ :u2?« _2Aÿ¼a³ÕuCdÖ ¯a£ÐCdjÿu ¯³ÕuCdÖ-ÿªX-¯ü= Lw+i £
/2#2A¹ {2BºA¹-[ {Ð¯2A»³ÕuĀs»Ö
´vaÐ2_³u¯Xl°× aBÖi+°.dBº'a+°Ö-ÿªX[±Â2N-m´dCd24r±ĀBý
±Ā#ü=u {£Ö.dBº
_³u¯Xl°× aBÖi+°.dBº
¯2UTKffTA¼Ø+¹¯2´Bý±Ā#¸K+°AÉ¼ü+°AÉ¼ü4r-2A¼a
.Ö´{l°×2#» {£a3Cda£Cd -CdBº8 dØB¹= a´?«§2.d+¹a3 ³Íÿu {Bº
4al°×ü2 NH¾´?«§£+°-a`Ø2¢8+r2Cd£¯2.»¯s.£u+rü2m_³ujTAØĀAÿ¼.»µBº
+2Cd+ru[+«-Cd[+«-A¼bāCdÖ3CdjĀ+rC£a£ÿªXüDÿ2]2N32A¼2-4üÙ Ö 42Cd
4A¼ÙA¼Ö;+°TAÿ¼Ö3»µÓ2C¹3d-´{Bº+[±Ā#ü±ĀBBº
+«2+°a¹T+°Ð4.£yāT
+«24³ÍkTCdØ uT+«,
3Cdj£´vLCd2TµÓÐ2
³Í+°u2_£dAÉ,,¯aÙ µ¢¸+°2ÖzA¼ü4r

8T.»¾¯A¼ =2A¼±pÖA¼
8T´!¬§A¼8TTBý.ÖA¼
I-SERVE 67
TµÓÐ 2Cddz»Ö[2BýX
m´ÅÓd+rü´{K?«uff

¯< zA¼¦< zwa2Bº»»

-ÿªT2.ÖBýUT»»
>4XĀAÿ¼ ü[»»
-[TAÿ¼ zü»»»ff

¾í »» m+«2A¼»»

Ö+° z2A¼üd2A¼»»
:.d#»»-.d#»»
»+°ü4[.¹#qA»ff

-` {-` {»»/2?«[

>4 züK+°ü {£¢
[2Bº¯2Am ´¼ { ±Â24u4r
»´va£k2A¼Ö X[ff
a£ 3+°.dBº'TAÿ¼24rCd-ÿª£[±Ā#ü4r±ĀB»£Bº+°+°:u2?«-ÿª 2
¯CØd 2-#2¢ {Ð¯2A»³Õu2.d ¯a2qA¼
+°+° {Ð[WyCd_N¤C¹ÿ¢4m´ÀX[ NH¾´?«§¯a£ÐCdjÿu£[-ÿªØ¯Õ2.dff
:NT[a£ zBº+2.Ö23¢]2.£BºCdá ag ¯CdØÖám_³uj4L2]
¯ÕA¤2Cd ÿu4 m´µÓ» ¯s4a {4raK+«2+r3¯ Aÿ2T» -aÎCd a£qA¼[C»uya+°+°
£Ø ³ÍL+°m_³uj4L2] L[T a£ü ¯+°LAt »/A»tµÓ2C¹;+°m´µÓ »µBº
¯+°jCdÐ2¢2]¯güCdÐ2¢+«
a£ zBº4aA»£³Õua`Ø4abāBº-2!q´vaÐ+°ü2¢ {;+r+° ¯Ă4A ¯Ă-2!q

¯+°jÁa¤24A-N'+°ü2¢³Õua`Ø4abāC£Ð[±Â2N¯Õ§.»Âs2N4A:u2?«¯+°j
Áag2¢[2]¯güÁag dÖ'm´´2.d2=u8aBºC¹2N"3³Õua`Ø4abāBºÁa£gül°×
¯+°jCdÐ22]¯güC£Ð[=uI¯l°×a£4ü4Cd£Bº"3T a£ü+2.Ö2.Ö´2Bý
WBº-2C£¯2+°ü_ü2Öz+°múÿ »dØ
¯2+°ü uüa´¯Ø
Ā+°HC£+°C»¦,
-+°a¹Cds¯Ø¯2+°ü
ü+j ¦Á¼ AÉ¹Cda|s ,,¯aÙ µ¢¸+°2
a£ ´vaÐ+°ü2¢[¯2+°uq3d¯Ða´2£?« ü¸3d ¯ĂC¹+°H2.dl°×A»
:´?«'a´2-2A¼ ü¸ 3dl°×¯2Á» ¯2+°ü¯2Á¼3¯2+°üü+«j»=´?«+´° {Bº
¾íÖ#§¢-Bº4ü»¯Õ2N
I-SERVE 68
/A³ua`.Ö´{ +¹£ü2!q3dl°×C»>¯Ă4L2]¯2+°ü2 ]y2N3¯2+°ü2¢+«
Cd» m´W» 2.£BºA2C¹3¯2+°u[+«;+°3+ra2»aBý2N-A»¯aØBº3¯aØB»:´?«+
m´Xa¹( l°×+°[´Õ¯s£Bºm´XÁag2Td2¢¯+°jCdÐ22]¯güCdÐ2T+°¯Õ2.»
TAÿ2:A»
-['TAÿ¼24rÖzA¼ü¬?«§ W ³uL¶ P¸ ¯Õ§ TAÿ£[ Lk2.£Bº' #
mX4ùCdj+°24r¯Õ§[Tµ}¸Õ2.d?2+¹¯2' akwa2Bºa¯aÙül°×¾í4r¾´2.£Bº
J?«¢¸ P¸ =+°Bý+°+°Bº ĀAÿ¹±ĀÖül°ûBm´ĀsT2.£Bº'Td üK´vaÐ2
.Ö´{l°×»4+°3T a£¢¸+«±p #2qA¼
mX4ùü¯Õ§¢.»¯Õ¯Õ§ akĀAÿ¼£ akl°ûB ¯aÙ¢ W ³uL¶
8++°Cd2.»¯sA2C¹»'¯ÕgXm´+a° ù[l°ûB z\2´{l°×CÖ¯s] L+«:u-£Bº
³ÕuCd2 ³Í¯CÐd Cdd CdjCCd Ðd 2
TAÿd_AÿØÿª JCdµ¢+°¦,
Cd m+°»`¬ CdC¹>¹d2
z+¹sÿTª ØCdØAÉ¼ JCdµ¢+°¦ ,,µ¢¸+°2¯aÙ
a£ K¢¯CÐd 4`2¾´2.d+¹K]Cds2¯CdÐ dÖC»Kl°×3CdjCdCÐd »-CdØ2Cd³ÕuCd2
- {Cd2N¯[³ÕuCd Cd2N-ÿª ¯ÕA¼¤ Cd2Nµ¢+°2Cü\±pCd2NTÐu.» ¯s[
3A¼ac24r¾´#§l°×[:Cdaül°ûB:u|4µ¢+°a³ÕuCd z+«s¯ÕgX[.»a l°×2?ua
'TAÿ2¼ 4r W ³uL¶¯ÕXg m´+a° ` u[ z\2]/´µÓ m´+a° `
2¢+«m´»W2.d¢Cd£Bº
2l°ûB 3dC¹±Ā# 3 m´+a° `2¢+« m´»W2.» z2A¼ ;+°ĀL ' ¯ÕgX m´+a° `2¢
W ³uL¶Öz+°m´¢Aÿ¼p±Ā£ü=u áy_BÃÖ¯Õ2³Í ¢+°2.»At2
¯ÕgX´m+°a` z¯Õ2³Í ¢+° z
m´´2.d2¢8 ¯s {w+i£¯|a3aa+r¬iT+ra£ü/2?ud[:2.dT2.d4r-2A¼a

µm¯s+raü-2Z+°L2.£aJ?«»
Bbā T+ra£üff-[ Ø ³uL¯s {2?ua-T8T#2!q

udC»-¯Õs a¤C»T´L` C»-´+dC»TµÓØXff
J?«»CÖü4¢.Ö±Āü2!q
´{BºC¹2N/2N¾á4C¹2N a.Ö2A¼C¹2N+`«2]±pC¹2NWps2N
'3aa+rüT+ra£ü aü8Áa£g[w+i£Cd´ {¯üÿª24r-ag »2A¼+¹¯2;+°
/A³ua`.Ö´{l°×2A2
.Ö#§JA¼;+°´{ {Ð´v]2N a£?«+«-N=2Bý±paz-+°Bº+rBº¢+2.Ö2/_b ]y2N
A[4 [2]waiCd
8A¹´{BºC¹2N´{BºC¹2Nff-2?uBº
udC»f-2!q:A»
3 a£?«+«+2.Ö2´Õ2AÖ 2?«3+ra2C»H2NwaiCdA[
:N4¹´Õ2AÖ {2Nf-2?uBº
-¯Õsf-2!q:A»
:+°a¹$a¹(waiCdA[4 [¯s» {£Bº8a¹$+ra¹$-N¾á4C¹2N
agC»ff
-2!q:A»
I-SERVE 69
+2Cd+ru[+«¾á4B 2º 3\´2BºCd2N
T´L` C»f-2!q:A»:2+r+2Cd+rü2±p»¯L+«
-Nm+° 24r=2BýA[3+ra2+°W2]±pC¹2N
-´+dC»ff-2!q:A»
] L+¹a¹$-Na£H±pCd2N
TµÓØXff-2!q:N
'/A³ua`¢u4r:2Cd¯§24r+°[´Õ2.d+°±paz£m´´2.d2¢[8Áa£g[w+i£'
3aa+rü aüCd´»Cd´ {
J?«¢
udC»f-¯ÕgX[
/CdXsff4r
µÓØXff-»¯ÕgX[
¯2³Ía2f4r¢+°2¢
-2A¼a4Ls¯s» {2?ua' Aÿ¼Ø¢£ü4A¼µÓü£az
-¯Õs/N agC»¾á4C¹2N

T´L` C»´2BºC¹2N-´+dC»Cd\Ù±pC¹2N-['£ü\2?«K+°H´Õ¢l°×üĀ Ø24r
¯ÕgXff-»¯s {2?ua W ³uL¶l°ûB'Á['-ag2¢»I¯l°×£Bº

m´´2.d2¢8Áa£g[w+i£¯|a/CdXsq[A»¯ÕgX/2BºA¼£µÓ2-az±pazCda£Cd
P¸Ö+rüA[+«¯ÕgX {2BºA¼:N¢+°2¢-2A¼a4?«§4rTµÓÐ¯Õ2.»Td2
'TµÐ¯2=2Cd al°×¯CdØ2"-»A[.dLy2.»2A¼l°× mCd» W ³uL¶'¯ÕXg
m´+a° `
2ÖzA¼ü¾´?u§Bº
Ö+°?« m´+a° ` 2¢'m´´2.£[+«/CdC»sqA¼-[3d[a´Õ2.£Bº/CdC»sq[A[+«
¯ÕgXff=+°Bº 2] ¯s2N"q[A[+¹¯2.day8T?«"-» m´µÓl°×¯ Aÿ24r3d'

m´+°aù[
ÿuaÙ¹±Ā0uØ2ffC¹m±Āa2Dÿ2.£Bº
'+°AÉ¼¢µÓ¡m+°l°× aBºÿª¢+°2¢+2BºJA¼Cd´¯Ă.»¯l°×2# {2Bº4r¯ÐaÙ¢+°2¢
-Cd[+«wa2B¹µÓVa2C¹ÿ¢4rÿª 2m±Āa2ÿªÖ2N'wa2Bº µÓVa£[+«/CdXs=´{Bº>L\2N"
A[+«/CdXsqA¼
udC»ff-» #qA¼
-¯ÕsffC¹m±Āa2ÿªÖ ±paz2N
¯ÕgXff+Ā\2N'
¯ÕgX8Ö£+°ü 2?«A"
4raBff 2?«A"+rA»3µÓVa¯ÕgX+«+[>jü+°AÉ¼Bý]2N] L+«

µÓ¡m+°l×° aBº
CdØA» CdzÖ +°/Á»µÓ_ü2 ü¸Cd±ĀCdµÓVa2¢+«m´W» 2]Cd+Cds µÓVa£[Cd» Cd4ü ¬?u§Bº
-2!q
-¯ÕsfC¹m±Āa2ÿªÖµÓ¡m+°l°× aBýaw 2Bº µÓVa2
aCg f» f
T´L` C»ff
-´+dC»ff-»
A¼µÓüA?«
µÓØXffW2]±paz2N-»] LA¼µÓA?«£+°l°ûB-¯üµÓ¡m+°l°× aBº

:2+r
-¯Õsff¢» {£Bº -2!q £µÓ2 Cda£ÐCd P¸ ¯ÕgX +°[´Õps2N :N »Aÿ {ü2C£
3¢]2.d ü¯Õ]l°×¯ ¯Ø
»A2Cdü'm´´2 .d2
TAÉ¼Øff-[.Ö´Bº2+¹¯2=2Cd ¯´?«+ ¯Ð±ĀK4raBýKmÿu2XK
/A³ua`ü4r.d´Õ¯ s {2?ua=´{Bº.d¯Õ£:»/A³uaù-[;+¹ĀLWØül°×¯2A»³u 2
+°ü4Cd {2#2N-u?« ¯2A»³Íül°×C£ {ql°×2B {2Bº#2+¹¯» W ³uL¶ '+°ü
m±Āa2ÿª2¢>L\;+°dAÉag¯2´Ë#/A³ua`4rCÖ]y1a£ zBý z2A¼/2.£Bº+°ü2
m±Āa2ÿª2¢ m´mÁÉ¼ +°Cddz4 m±Āa2ÿª2¢ -»+° 2N T]mCd U {ü >[j2.£aK -2A¼¢
µÓ¡m+°l×° aBýT]mCdUTCd.dLmCd:u {2A¼K3d.Ö±ĀBº
'+°AÉ¼ AÐa£3d l°×
w+»a£ff
(ff.»¯Õ;+°T]mCdÖ ¯ÕgX[
±Ëp+°¯Ôff.»¯Õ
=uaf f.»¯Õ ¾Á¼Nt 4r.d´Õ¯ s £Bº-A»
/CdXsffq[
¯ÕXg ff/´µÓ 2Cda £Cdl°ûB+Ā4Cd

¯ÕgXÖ+r z2A¼l°ûBq[¯ÕgX[8 £H"
TAÉØ¯ÕgXff-£H-2Cd+2° !q a¹ aÙ2qA¼

'
¯ÕgXm´+a° `2ffÖzC£s[+«Āa£2µÓÖ ÿu4 2C£'+°AÉ¼¢»:TB»yµBº W ³uL¶
I-SERVE 70
3d:TBýy2Cd mC£m´µÓu4C£d":u?« ¯ÕgX=u¯2ÿªT¯s2N"-N=u
ĀAÉ¼Ø2- {Cd2N"-»m´µÓüWØ`«»Nÿ¯s»/2?uaz
'm´µÓül°×¯ Aÿ24r» W ³uL¶
A £Øü+°?¢±Ā0uØ2ff.Ö±ĀBº'+°AÉ¼¢4ü
-2Cda£a£gü4L2]-´{B»T a24r.Ö´{ l°×£2C£BºJA¼£ØÅu[+«±Ā zl°×¯ÕXg ]y2N a¹ĀL
-A» Aa2 aa+°24rÖH+°ü´BºÃ´{BºA[JA¼ +°?u[+« .£´l°×¯ÕgX ]y2NQ[» 3d
A £Øü+°?¢±Ā0uØ24r.Ö±ĀBº+rK:+°Bºl°ûB+°H2]+°A¼É.Ö´qA¼>L\+°AÉ».Ö±ĀBº
'+°AÉ¼¢3d P¸ /CdXsq[¯ÕgX» Lk2.£Bº-azC» :Ná£QÿÖ¯ÕgXµÓ2_aBº»£Bý
Öz+°¯ÕgXJA¼3Aÿa´BýA £Øü+°#ü» z4ÙLÖz+°¯ÕgX»aBý2N-A»µÓ2_aBýzÖ +°
¯ÕgXJA¼3Aÿa´Býwa2Bº ĀLFÿ ÿu¯A¼Bÿºü-»£L¯ÕgX8aBý2N
-azC» ' +°AÉ¼¢ W ³uL¶ /CdXs q[ ¯ÕgX[ £µÓ2 Cda£Cd +Ā|4 ¯ÕgX[ ±Ëp+°¯Ô
.Öd ØqA¼ :u?« /CdXsq[ ¯ÕgX =2Cd+rü2 +Ā4Cd2N" -N =´{Bº ±pCd2N"-N =u
±pCd2N"-»-2µÓ2JA¼3d±Ëp+°¯Ô.»µBº-2A¼+°»'+°A¼É Cda £Cd>L\.day ¢3d
1a£ zBý+«:u¢Nÿ2.£Bº
l°×C¹ uC» dTXC»
a£ ¯sT.£aù,
: 2+°Aÿ¼ ³u2³uKj
C»Ø©ĀC»¯ sT.£aù,,,¯aÙµ¢¸+2°
a£ ' d=+°Býk2]´{?«§2N"=2A¼l°×´{?«§2N"=u´{?«§2N"-»T.£a`Kl°×
A¼tQ[[»±p4#§l×° »AÖu4"-»T.£a` mCd» {.ÖazØff
'¢Aÿl¼ ×° -4`24r»
A £ØÅÓ+°#üffÖz+°A¼¦<á2 á ¯ ü24rW2]±p£ü2!q

£LÖz+°.dLmCd2C£3 um424rCÖH ¯s .£ü-[d zBý.»Cd .Ö´Õ 2.£Bº.dLmCd3 um424r
CÖHd# 2!q
Cd Öz+°¯ÕgX-2C£3
µÓ2_aBýffJA¼ 3Aÿa´Bý {¯ÕgX mCd» -[3

# Aÿ¼Ø¢ L]±p #2 ü¸»Cd l°×:[>jü .£ydKff-[-a2g
A £Øü+°#üÖz+°¯ÕgXµÓ2_aBýJA¼ 3Aÿa´Bý {2N L u?« Ā ØU {ü
¯ÕgC¹"-N
uTA¼ØffJA¼3Aÿa´Bý {2N-2!q
- uÏ2ffJA¼3Aÿa´Bý {2N' #
CÖü¯l°×2!q.£ü3 uÏ2Cü\±pCd2N 2¯2Āa_2Aÿ¼ [ajl°×süÖ ±pC£2:A» W ³uL¶
A £ØÅÓ+°?¢±Ā0uØ2¢|+2mQ+°L2].Ö´Õ #
-2A¼|+'+°AÉ2Cda .day¢3d ¯ĂµÓT2.d±p»/±Ādü4L2]=l°× 4r
T L2.£Bº ¯ĂµÓT2]±p #2-£ uTA¼ØµÓT2]±p #2-£;+°!q Q[+«
/±Ād23CdjT.£a`»m´´2.dTAÉØCdÐT.£a`»Q[[+«.Ö ´2A¼+| W ³uL¶
+°A2¼ _
AµÓa¹±Ā0uØ2ff.Ö±ĀBº
+°A2¼ _AµÓaBº' ´|aT]mCdÖ á
+° £dzA¼ dIX+°A¼2_¦ff£Cda¹4rü

l°×N|ayN+°A¼2_ +°2:N ü-ag2£Cd2-4r£dz {µÓT2´ q ¯£Bº-2!q
m±Āùd 2AÐa£/.£yāÐ¯[µÐ¯üCd\Ù2.dl°×»£Bº-[:+°Bºm´+a° ùag2

.dq £C».dü]Cd2s [µÓy q [µÓüy 2ÿª C» f f-[Ö4µm¯s¯ÕA¤2Cd2-2!q [Õ¢4rH

+°A¼üCd2!q ¯Ă4B+°A¼üCd2N4rH[H]±pC» ¯Ă4B[µÓyü Cd2N-[
-a2g
I-SERVE 71
'AµÓaBº-# 2?«[µÓyü ¯ÕXg [ĀNÿ2]£Bº+°+°3d
+°A2¼ _AµÓaBºff
+°AÉ¼¢3d+°A¼2_ +°2JA¼l°ûayAµÓaBº
AµÓaBº-2!q8T?«":+°Bº+°T+2.Ö2ÖH+°¾´?u§Bº
AµÓA»ff-»AÿCd { {2N
A[_?«§
AµÓ¦ff-2!qA z-[-ag zQ[_!q§Tk {l°×
AµaÎBºff-» á ]y2N
Aµa¦Î ĀCdÐC£2´X¦ff-[T¯k ³ u m¯£ 2A z2A¼µÓaBº
AµÓµÓ aBºff-CdB»
AµÓaBºff
A 2!q8T?«"Cdl°×/A[ NH¾´#§Bº»A zQ[|+ a¹ áC£Ø4 z a¹
á ¯£Ø¯ z -[?«K ´LCdØO2.d#2¢ µÓaBº AµÓaBº +°AÉ¼ ¢[ AµÓaBº
+r 2C¹±Ā# m+¹Aÿ[ l°ûB ´LCdØO2] µÓaBº -2A¼|+ A» Cd ]y ¯2C£2 : j[
m±ĀLg2]´{Bº+¹´ ´BºqA¼£ØÖ³u´BºqA¼-2A¼|+-CdC£Ø4µÓaBº-CdB»
AµÓaBº
A2-2!qTA¹ØÁ»µÓ2l°ûBTA¼Øü¢4Ńm_³ujTA¼ØA[[+°AÉ¼ü+°AÉ¼ü4r»a4r
/Á»W2.d4üTAØAµÓaBºAµÓaBº
'/±Ā0uØ2] Lÿu42¢-Cd[TAØATAÿ£[.d¯Õ W ³ua| ¶Ö.dyl°×£Bº[
+°AÉ¼¢m´ĀsT2.dBº2>L\2N
'+°AÉ¼ AÐa£ W ³uL¶ ¯ÕgX+« Ā +rµÓ2q[ +rm4ÿu42JA¼ AµÓaBý Öz+°¯ÕgX[
m´ĀsT2]£3-2µ[:´?«|+wa2BºĀa¸¢Nÿ2.£Bº4+°' #A[JA¼+| 2mQ+°a` 2
¾´#§+¹qA¼ u uÏ[ Xs+¹¯2ĀAÿ¼l°×Bº-¯L2.d ü¯Õ]CdsµÓ /±Ādü4L2]
>4[AÉØCdÐT.£a`4L2] mCd»|+2mQ+°a`.»µBº-2!q±Ëp+°¯Ô.»µBº
:u?«- uÏa³ÕuCdU j+°s¯ÕgX¾Á¼tü-ÿª 2¢ {2N-[.Ö´#2+¹¯2 W ³uL¶
_³u¯X´{mCdBÖi+°.dBýzÖ +°m_³ujTAØĀAÿ¼m´ĀsT2]-+°Býk2] P®>4C ¯ÕgXÖz+°
a¯¯CdÐa>¯sÖ4ùü» mX4ùüA¼Õ§C¹ a¹ĀLTµ}¸`.»¯Õ]C£s[+« ¯CÐd 4ù[ N¤
±Â2N2.d+¹ #2AÐa£]Cdas ³ uÕ Cd¯ÕXg [µ¢+°a³ uÕ Cd¯ÕXg K-2A¼+¹ [¢Nÿ¯s '¯ÕgXm´+a° ` u[
z\2]:+°
/´µÓ m´+°a`2ff¢+«m´»W¯s£Bº
2 l°ûB Ö+°?« +°AÉ ´Ë?u§ü m42AÉüAÐa£ a+°ĀL á£Ø¢.d .»¯l°×[ '
¯Õ2³u ¢+°£[l°ûBu4r 2.»¯l°×[:+° W ³uL¶C¹±Ā#
/´µÓ ffm´+°a`2¢+«
m´»WAt2
>d4aA¼Csd
I-SERVE 72
Td¯]+°
+°ü2Öa´{
´{!q§N¾´L|4N ¯Ă
+°as+r[CÖü¯+¹
¯ÕA¤Z¼ Cd
>l°×Bý 2
Cd©Āk´LC£Ø42Aÿ»Ød z qÏd z
´{`Ø±Ā ü+°AÉ¼_2Aÿ¼CdÐ.day
_H.d+°m Ls+°AÉ¼
]jd.day
´m³Í¸A¹±Ā0uØ2
A {ü´vLs4rW ¯sÖ+°+°m 2AÖ_bX2#2N
U jl°×sü£¯£µ}2
4rNÿ ³uL¶.dLmCd
+°ü.ÖNL2N
+°ü[>Ö2N
8N+°ü"8N[>2"
£+°ü£Â2Cd2+rA"
£N+°u"4raBd
4rNÿ.dLCdm¯Õ2³Í ¢+°2
]Cds[a¹Aÿ¼»-¯¬iCd´¯Ă
/Atü+°.dLCdm
´m` Ö42
¯C£sĀ Ø¯ÕgX
¯ Nÿ´mAÿ Ø ³Ía´mAÿ uÏ z
TLd´{\2>
¯a´Ëz.dLCdm
uÏ2¯Õga "
ÿu¯Tup±Ā0uØ z
-2Cd¯Ă24 z
¯ĂÖz+° á¸
Ö42AÐa£]Cds£µÓ z
uÏ2AÐa£]Cds£µÓ z
+rü2=u2?«A¹A»µÓ -u2?«A»
+°ü¢+°ü+°üü¢+°ü
¯a´ ¹£µÓ2-a´ ¹£µÓ2
¯2Āa +°F>2
¯2ĀaF>[ajü z
´m+°a`¯Õ2³Í ¢+° z
)2
Ö4£W³uA¼d z
/´µÓ m´+°a` z
:2Cd al°×>L\ ¯Õ¢Aÿ¼-2C£
dC¹£: [ÿªC£[ ud2C»» uC£[

U 2Xff-» »A¼ £+rØ[3Aÿa24r.»¯l°×[>L\2A¼K3 a¯¢» >4A¼CdXs[>4C ¯ÕgXK
4BTµ}¸Õ2.dl°×2# .£yaK´vaÐ».Ö´{l°×£2
3 a¯¢»
/CdXs¯ÕgXm´+a° ùüff .£yaz
/CdXsm´+°a`2ff¢>4CdsÖz+°/CdXs
-2C£.d ¯£Bý ¯ĂJA¼ 3Aÿa´B ý {2A¼[[a´Õ2.£a
¯ÕgXm´+a° `2ff¢>4Cds Öz+°

¯ÕgX -2C£ .d ¯£Bý ¯Ă JA¼ mCd» 3Aÿa´Bý {2A¼[ [a ´Õ2.£a :+° az´Bº 82
.Ö±ĀH">4CdsÖz+°£µÓ2l°ûB.d ¯£Bý ¯ĂJA»3Aÿa´Bý {2A¼[.Ö±ĀH
>4Cds Öz+° £µÓ2 ¯Ă JA¼ =u 3Aÿa´Bý {2Bº4üA¼" ¯Ă -2# {2!q
A[ ü¸8A¹;+°a+°Ö>4Cd szÖ +°/CdC¹s¯ÕgC¹>L|4IaCd2N-u2?«>4Cdsl°× ¯Ă ü¸
£µÓ2 .»ym´¯|+sqA¼
-2A¼ ü¸ ¯Ăüaz2]±pC»»>4Cd süaz2]±pCd2A¼KA[+« a+°/±Ād2qA¼K
´vaÐ» .£u Āa¸ .Ö±Āa ¹üd2+¹¯2 4?«§ m´dCd2 .»¯+¹ [ l°ûB 1 a£ zBý+«
¯ÕBº-»+° Āa¸ /Á»µÓ2.»µBº3 /Á»µÓ24B>L\±pC» az+° >4Cd s Öz+°£µÓ2
4L2].Ö´ ü¯ÕN8TT\H {2#2N"8J {2BºA¼
-2A¼|+ ¯Õ ³uL¶ >4£µÓ2 4L2] ?u¸Bº A¼ü.d+¹qA¼ 3d ¯Ă Öz+°
£µÓ2 4L2] ?u¸BºA¼ü.d l°×£Bº 3 # + ¯s 3dl°×
£µÓ2ff -» !q .dyqA¼

¯ĂÖz+°
/´µÓ 2ff-£Bº
/´µÓ 2ff-2!q-`«\±p #2´ÕB+º ° ¢[[´{ÖH\2Cd ¯´{

ÖH\.du¸L±p #2 ¯Ă-u.du¸L±pC»'>4Cds +rH´ÕBº+° u4r {2Bý l°ûBq[A»
-az±pCd2N-`4rL±pCd2N/´µÓT2]±pCd2N
-azC»' ¯Ă/´µÓT2.»N=u"A[+« /±ĀdqT?«"-T=[a+rü"-N
/´µÓT2.»Iaü=["-»-2µüI¯+¹A¼ü.dl°×£Bº ¯Õ ³uL¶-2!q:´?«A+r
>L\¯ÕA¤2Cd.day :+°ÖH¸4rĀAÿ¼ £ a£Ùü.day ¢¸+« R¸2.dA¼ü.dl°×£Bº-2A¼+¹¯»
'/´µÓ m´+°aù[3d-2A¼l°×£Bº:Nµ¢¸+rüm´+a° ` 2
+°ü2Öa´{
£Ej+« ³uL¶4´+°TC£WH3d ¯Õ B ý¢Aÿ¼£m´£³u2¢ .»y ü´{Cd
a.d¢-2A¼24r.d´Õ2.£Bº=u42!q:´?«+«Ńa¹$ü.day>L\2Nm´Xa¹(±ÂA¼t£
Ād2mCd2/Á»µü>a4Cd» {£az'Á¼+2B¹a¹$ mCd2 ¯Õ ³uL¶ AÿØ³u2
I-SERVE 1
´Ö 2Bº42#ü|+¯ÿª .£H2.»µBº
P®|a±ÂA¼t+°üAt2f-£Bº
£Ej+« +°ü2 :+°B¹ Öa´{ ÖL´Õ2]2N :2Cd al°û q[N 3d :´{Bº ¯Õ Bý
3³Õu+°+°C£Øüa£$ü-©Ā£üTµ}2Õ ]a£>´{mCd¬i 1a£ pA¼a ü3 AÿØ³u
3Ād2mCd l°ûB.»¯Õ-©Ā£üT a24r Lk2.£Bº
-2A¼LC¹ +°H¯Õ 1a£ zBº l°ûB 3 -©Ā£üK dAÉ TNÿ4r» .»µBº +rK 3d
¯Ă mCd2m´X+°` ¯Õ Bý #ü»Cdü.dl°×2?¢2N=2CdCdA»+2° 4r3d3 #ü
Cdü.dl°×2?¢2A¼2!q
++°L`2+°üÿ¢dAÉff
d Ð£a2ÿª2¢ {4843Bº84Cdü.dl°×2Cd4?«§4rCdü.dl°×2?¢2A¼#
:+°Bº +°üÿª µÓut[+« d Ð£a2ÿª2¢ {484[.Ö´#»¯ z]Cd2 4 84ü
CdA»+° A¼Õ§C¹3Bº 84üÖ2#´BºC£d»Nm´¯ÕA¼¤»4Aa£ zBºl°ûB-u|4CdA»+° A¼Õ§C¹
WBý£+rØü P¸ P¸Ö a»¯l°×2#» {£Bº
a£mX-az2NT\HpA¼aül°×¾´2A¼uB»[mA¼´?«§2N+r[a£ zBý+« mCd2+°2?«JN+«
l°×w+i £a£+° 2.d2JA¼ qq]l°ûay£Bº
3 uü a£ zBý Aÿa` =2Cd 4Á¹ ÖzA¼?« m´+°a`2 A¼4ÙL2S az´?« al°û ¯Õ
³uL¶.Ö´Õm´XTdK-A» a¯ ¢;+°ĀL3 Xs.»¯ l°×£Bºm´XTdKCda]Cda]
.d¯l°×£Bº
-N.£ü+°CdÂ2Cd aÙ2¢ P¸Cd+2CdCdCdsÐ.day.»¯l°×£Bº
+«TA¼2£ ¯2Āa
mÿª `2+«T»>£¦,
ÿª C£[.dT]mC£`«
+« d2Xm´d 2X+« ,,¯aÙµ¢¸+2°
'¯2Āa2»T?«"'>£qT?«"'´2.dÿª C£qT?«": K=+°Býk2] ¯s£az"
=u ¯s£az"=+°Bý+« ±pCd£az"=u±pCd£az"
'TAÿ2¼ 4r+2CdÂ2Cd.day-az£+° P¸ ¯Õ B ý£+rØü a¯m´+ra24r-AÿØdü
m´+ra24r 2.»µBº
3a£mX-u|4CÖü¸£L±paz2NCÖü¸£a u z» a£$ü[mA¼q ´ 24ÅÓ £AØü
ÖzA¼¬i£az 1a£ zBº =u4 q.» {£Bº 4+° Ö2#» Ā2 .»µBº m±ĀCda©Ā£üK
.»µBº3dCd zjÅÓ¡¸ 3d-¯L2.£a-©Ā£üCdÐa4r´vLs .»¯l°×[1a£ zBº
¯Õ©ĀmµÓ [+« ÖÅu¸Bº 'd ÖÅ¸} ¯L+« 3d ¯ Nÿ¢ {£Bº 1a£ zBº A¼a24r»
[ü_Bý±pdBº
´vLs4rCÖü¸£L2N.£u 2Na£$üa£>´{mCdü zü z[´{mCdü-+°Bý+«
.»al°×£aA2C¹ ¯ÕBº¯ Nÿ.£H2]-2A¼V´ü+°L2.£Bº3Cda£CdCd3mµÓ 2¢»
I-SERVE 2
_¯.»¯Õ {TµÐTmCd ³uL¶[Ö2#¬#§l°×[A¼µÓaAÉ¼¯ÿªl°×aAÉ¼2JA¼_dqta£Bº1a£ A¼ü2C£
3dl°×ĀÐ4C£ü.Ö_Cd z2A¼Bý.£a
-2A¼a ¯ÿª¢ l°ûay£a A¼µÓaAÉ¼ ³Ía£$ ¯Õ ³uL¶[ -»+° TAÿü4r l°×µÓü
m´µÓüBý4rBº Ja ?u¸Bý ?u¸Bý -ü¯Õ±pCd£a£Bº 3d ¢Aÿ¼£VX[ psmCd2 .»µBº
2]m´µÓüÖd Ø [1a£ z`«m±pCdĂ³Õu2.£Bº
'TAÿ¼24r'Á¼+2Bº a¹$£?«¢Aÿ¼A¼4Ùa3³Õu+°+°C£Øü-©Ā£ü Lk2.dBº2
mCd»+r+°1a£ zBý m´m+«d 4BTĀsa24r Lk2.dBº2¢+[mĆ»Ø+°¯.dü£az
=2Cd?« »A2Cd[ i¬ £¯a| CdCÐsd uÏ¯Õag ¬i £¯a| µm¯Ts ³ÕuCdÖ [C£Ø©Ā£ü a£A¼
-[ ¯Õ ³uL¶ Cd3.da`C¹[a´Õ¯s£Bº-u|4CdC£sÐ¯l×° s¬iĀAÿ¼l°×ül°×=2Cd Öia£4Ø2
{£CdCdÐ 2JA¼=2CdmµÓA¼¤ {£8+ru[+«.»d ü¯Õ-©Ā£ü3+rü2¢.»d+°
CdÁ¼'Td[1a£ zBýAÐa£+°T[a´Õ¯s£Bº
:+°±pC» ¯ÕBº3£?«Ād2mCd2¢Aÿ¼=2A¼+r´Õ#§"
=2A¼+°2!qCdCdsÐ¢Aÿ¼T2#±pC».£üA¼TA[[ 2#´?«§2.d+¹£H=´?«+°´{ Bº
2.»¯+¹£H+Cdsm´µÓüq ÖCdsl°×[Cd»¯ Aÿ2.Ö´{l°×2# {2BH4aÖi£Bº
A[+«¯ d2az]yCda£Cd±Āa¨£ü.Ö±ĀH
[?« al°û¯ÕA¤2Cdÿu4.day>L\2N:+°az£R§[2S.Ö´{ l°×¯ÕA¤2C£[3.da`¢
¾´?«§2.»-©Āÿu4.day>a4 ü¯Õ {2#2N-2A¼ ü¸ ¯ÕBº:+°Bºa£ zBý+« +2Cd-Nÿ+°
¯ d[ 2+¹¯2 NH¾´#§A¼ü.£Bº-2A¼|+_Bý+«;+°´v#µhüT.»yµBº
:N 2 7³Õu2] .Ö´{l°×» #4rA¼ ¯Õ B » ¯Ðd24r .Ö±ĀBº Á+¼ 2B¹ £?«
/A¼d¯ÿª¢A¼µÓaAÉ¼Bº1a£ z`« 2]m´µÓüÖd Ø [m±pCdĂ³Õu2.£Bº+rK ¯ÕBºa£ zBý+«
3Ā +rµÓ2az ÐqA¼3d»m´W2.d#2ÖzA¼ü¾´?u§Bº

+°]yC ¯ja¯Õ £+rØag

´va£Ðá T.£LCd

+°]yC¯ja¯Õ ¯a£ÐĀ2
Tÿu4 L at

£+rØagµyGü¦+°WyC
CdÐda£ T.£LCd¦
³uØ¯s¯ØT.£a¯Ø
a£mCx³uN[»WCd¦ff ¯aÙ µ¢¸+°2
I-SERVE 3

a£ ».Ö´Õ #üK´va£ÐáT.£a`.»¯l°×2#¯jL2.££"»Td[
=[a+rü4rTÿu4rü.»µ¹4as.»¯l°×££"».Ö´Õ£+rØü-ag 2C£´vLs4rT.£a`
.»¯ l°×££"=# 2?«¢Aÿ¼ -az£³uA¼d 2¢ P¸ P¸ 2.»¯l°×£Bý|+´ËHC£ü[¯s2N
¯ ff-£Bº ¯ÕBº-2C» 4rA¼ ¯ÕBºl°ûBCd8 a¯¢Tdü.Ö±ĀB¹3
Tdü¯mCdm±Ād24r8+°a {¾´?«§: K4as£d"-[a£ z`«[4ÙQµBº
-2Cd mCd»4r+°
³uØ¯s¯ØT.£a¯Øa£mCx³uN[»WCd¦ff8a¹$+ra¹$[.Ö´Õ
Td[3a£mX+« 2.»¯Õ³uA¼d 2¢[ü´{l°×££"-[-Bý4rBºQ[[_?«§;+°´v#
¢Aÿ¼3´#2¢ ¯ÕBý/A»tµÓ28T?¢¯§ C¹2N4A"
1a£ zBº ¯Õ B ý m´µÓ l°× 2]¯ Aÿ2az.£yBº
-±Ā¯s[mA»` d
£+rØa¹g³uN]2XCd¦ ¯aÙµ¢¸+2°

a£mCdu¸[mA¼ [ V 2.»µ2Bff-£Bº
´{!q§Q¾´L|4Q ¯Ă
-+°Bý alû° .Ö´Õ ¯ÕA¤2Cd2¢m´W2.£HĂ2A»J+°[´Õ2.dAq ¼ +°l°1a£ zB»Jm´W2.dAq ¼

-2A¼ ü¸ ¯Õ B » -2A¼l°×£Bº3dazu-£Bº
1a£ :+°Kl°×/Cds Ö /´µÓ m´+a° ` 2.Ö_C£T

a£>¯C£ ¯U {ü¯QaeÖ'¯2Āa d¯s2ÿuüÿª £[Ö¯Õ#¸4rÖXsJA¼
¾´#§l°×Ö¯s {2?uaKu2?«ĀXsÐ+°U {ü mCd2±Ā zl°×_Ā[TBý]2CdC»H4rÙA[
TBý]¾´!q§Āsa-uTBý]¾´#§B[+«CdCdsÐT.£a`;+°!q/±Ād2ÖzA¼?u] a£4B8NqA¹
-N Aÿ¼Ø¢+°[´Õ2]£l°ûB¯CdØ2+rA¼ Bº+ruü¢[CdØ24r {2B»A»¯CdØ2q[ ¯s {
Aÿ¼Ø¢´{?«§#¸/#¸=u+°[´Õps2N"8Q´{#§#2qA¼8Q¾á4#2qA¼:A¼2C£ ¯Ă
.» ¯4¹q
udC» 8»³u
8 T aC¤ » ,
¯ Ø4tacA¼©Ā§ØCd
8 ³Õu z.dØC»,,¯aÙµ¢¸+°2
:+°Bº ´{!q§N ¯Ă¾´L|4Q ¯ĂCÖHT4ü.d´{C¹.d ¯s z+«s[±Â2A»N4B
¯Ă
a£ zBº4aA»£'Td 2Ja´vaÐ»¯2§ 4r.Ö±Āa¯2ĀaÖ³u2¢´B» ¯2ĀL
= a2!q-N ¯Ă>a£ aùü±Â2A»Nl°ûB ¯Ă:N0ud2' #-ag az2N
I-SERVE 4
:+°' ¯ĂA?«±p»/±Ād»T?¢.Ö´2Bý
¯Õ B º a£ T
ÖzA¼# 2]µmĀsü-ÿªØ¯Õ2.£H
¯>üĀ24CdØ2.»¯ÕĀAÿ¼.dCd§d¯2´Xs[¯2±ĀN2.d+¹£H
¯Ă´LµÓ¡A¼¤2.»¯+¹£H-2!q¯Ð.dyāÖÖia£4rØ[CÖ.d y+¹£H
-N+°H\£+°8a+° Ö 3C£jDÿ ql×° 2B;+° uÏ4a {£mµÓaz2.£H
£aÖzA¼#¯4 `Ö'µÓÐa¹±Ā¯.Öd Ø [/Á»W ¯s-u.»¯sAÿØ£ay£A¼üAÐa£
3A» Cd/±Ā¯Õ2]3A» C£m4³u2±Â2AH
-´{Bº3CdjCdCdsÐT.£a`.ÖdØH
-´{Bº [Nÿ µm¯s$ÏBº ?«§¢ +°H¯Õ ±paz { _24ra |a` {ü 4as ´?«§#¸4r '
U {BºCd¢-X¯+°j24r-`«\±paz {á CdjCdC£sÐ[4Ls2.d4ü4C£Bº
a£ :TÖ#¸' a¯ ¢ z2A¼l°×Ā\C»
á Cdj»a A»³uAÿL-az¯2ĀL

»aff-»Td 2¯§ {Cd2NC£ a£l°×K?«JA¼ {£A[JA¼ P¸K?«D2A¼ { {£
:T ;+° A[+« ;+°?« -2# { -u|4 á Cdjl°× U CdÐ2 -2#A¼ ¯2ĀLCdÐ2 -2#A¼-T
wa2Bºá¯aTDÿÁa£¤ü6£¯|a3´L´vaká Cdjl°×A»³u Aÿa`2>L\#¸3d
¯2ĀL-az±paz#¸mÿu2X+°ü4C¹2NQ[+ra`2±Ā´ÕÕ ¯Ă'Td 2»=2Cd
2N+¹=¹Āa¸.Ö_Cd£
ÁÉ¼4rC£jÁÉ¼|4t³Àu>üÁ¼jü¹´ ff
7a¤Ðu³LÐaÁ»Ø
.d+°Wy.dyā `¹X»,¯aÙµ¢¸+°2
.»Cd ¬Cds+[-a¯s£-az£= Bº£ #T#2qA¼
'£+°Ø2£Ø¯ ³uL¶N4r¢+°2¢m´¯ÕN¤ {2N:+°B+°[´Õps2N /Cds »Aÿ {ü;|+
a+°24r¯2NĀsa?u[+«:Nl°ûB;+°[A¼ac»Ö
¯Õ Bºa£ > 2C£'¯2Āa2¢´Bý ¯<A¼¦0uü-ÿTª ¯s£ l°×2#£a
¯<A¼¦0uü= L+«">BºÖ A»³Í [+r"¯a£ÐICdBÖi3Cdj+r"A»³u2>Bº24+°A[+«¯<A¼¦
0uü2!qm´¯+«sqA¼3Cdj-[?«+-ICd24+°A[+¯<A¼¦0uü2!qm´¯+«sqA¼
+°°+° a£ m´´2.d2¢= Bý+ ¯<2qA¼= Bý+ A¼¦02qA¼'m´´2.d2-2C£
á Cdj d2á Cdj-2Cd2-Nµ2Cd2'Td[ {ÐA¼Bÿº24rÿu .ÖazØ
´vaÐ2Kl°×
¯Õ§A¼§üff-[;+° #.Ö±Ā'+°[´Õ2.»
¯Õ§ff-2C£.d ¯£Bý
A¼ §Cd´[>Ö¯Õ§-2#8QqA¼[-´{Bº.Ö±Ā+°+°'+°[´Õ2.»
¯Õ§A¼§ffüK
K?«¢Cda24rü 2?«TCdüXL|4£Bý+« 3+rµÓ2¢+°[´Õ2.»+r2X.dm+rü 2?«T
a£ '>4Cd s3m_³ÍjDÿ -Dÿ -[\2$+¹l°×-Twa2Bº+rA¼=2A¼+°2!q
+°[´Õ2.» '>4Cds mÿu2X mCd»C£Bº.¹#±Ā z+°[´Õ ¯sCda£Cd Q´2 .£y+° 3±Ā z
I-SERVE 5
±pC»:´{BºC£Bº±Ā ;+°!q-£u"»a»a -£u"C£BºC£Bº4r+r+°±Ā z4r+°[´Õ2]2N
4+°-T»a»a-[;+°Bý£A¼C£Bº+°£Dÿ24rTBý4r±Ā zAa+°#2qA¼4+°-T
wa2Bº;+°!q-£ü[ a+°Bý£A¼'wa2Bº£AüA¼Õ§£Aq[ u[+«C£Bº±Ā z-»T
wa2Bº+rA¼;+°?+rA¼-u|4
m_³uj>4Cdsff-»Tl°ûBwa2Bº+rA¼;+°?+rA¼-2A¼|+
»A¼2
¯aÐ2<HÐA¼2m_³ujff
3CÖij»A¼2¯aÐ2ff
m_¾³iuj»A¼2¯aÐ2ffÖzA¼¬i£+rØü¢Nÿ2]2N
+°+° a£
» »a:N »aff -» mÿu2X[ TBý]¾´#§ A¼Ð2AÐü TBý]¾´#§

[CdØ ¯CdÐ4`2¢ {2BºÖ4+| ü+¹¯2+°Õ.Öd Ø¢l°×A¼¦0u[A¼4aÙ l ×° a£Kl°×µ2CdBºiÖ
[Öi 8+r2Cd2¢[ ¯Õ2.d¯2+°uüµÓT2´ q¯+¹
a£ 8¯ d[+«8Nm±Ā´Õs ¯sA[-ÿªT2.d
-ÿªT2.»#´{BºA¼¦<´Bº¢l°×A»[JA+¹L+°¾´#§+¹l°×A»[+¹¯ mµÓ ´Bº ¢l°×8+°üü
.»¯+¹l°×A»KI¯+¹l°×A»K NH¾´#§l°×
a£ :u.» ¯sKl°×TµÐICdÖá Á¼2üDÿ¯s2N+«+°+ra£Øü.»¯Õ£:+° d¢
z4 {
8+rCd´mCd x4a`¹Ń§
¯ Øl°×Ă±Āüd]a2¯ »³uA¼©Ā§Ø,
a£>Ø2¯ ¯s 4à2OCda£>¢+°¦
C£Ø4¹dz+°s:³u+°aj¯£´Õa£4¦,,¯aÙµ¢¸+°2
a£ K Cd2mBý Kl°× a£>Ø2 -´ ¬DC» A[ .d+° 4r ±ĀH2.d -azC» ¯ Ö A¼Õ§
¾´#§l°×[±ĀH2.dK¯A¼ÙùüC¹:Cdaa£$ü2A¼Va2O2´.»¯s´L±ĀH2.d-2C»4rK A¼t
¢l°× =2A¼+°2!q 3CdjCdCsÐd »Cds -az£Bý+« +°aj m±Ā´s az ' UTCd2¢ ;+°A[[ A¼t[
NH¾´#§# Cd4A¼ a¹A[[+r£ü[¯ÀÐ+°L2.d# Cd4A ¼
-azA¼ ¯aÙ ] a ¯Õ B º ÖL´Õ2]+¯Ö a´{:N-2A¼+| 3dQ[¯ Lg2.dl°×2#
3a ¯aÙ ÖzA¼ü¾´?u§Bº
+°as+r[CÖü¯+¹
¯ÕBºa£
: 2TµÓÐ´L¯2A¼2
+°a¹JCdØ¯s£¯
m´ asC»d¦+r|aØ
¯ z+°s :X» X¦,,¯aÙµ¢¸+2°
a£ ´ü2!q 8T?«"ff
.dü»´[ff-[Kl°×ÖzA¼?« m´+°a`2¢» .Ö±Ā

-+°Bº
¯2TCdĂ2A¼ z ¯¯2A¼ z:2mNd¯2A¼ zff-[ Bºa+rü.dü£ü.Ö±Ā

I-SERVE 6
' Bº+°H´ÕC»-Nm´´2.d2- {Cd2N'm´´2.d2¢>L|4+[¯2Aül°×-2!q +[
m+«dül°×»+°as-l°×2#£Bº->Ï UTQ[+« +ra`23UT+« 4ü´vaÐ>j£¯q
Q[+« Dÿ24r;+°Bº£¯üK NqµBº+¹-´{Bº£Bý .d#§C£´L¯2Aü/2?ud
{2Bº£" {2?uaz+rK£Bº£?«¢¸»?+« Cd+°as -+¹Bº-dĀ2Cd¯[Nÿ¢:´ z+°ü
+°NH±pCd#¸4r ' ¯2AüK >L\±pCd {£d[ £Bº ÿuT¯s {2?uBº ' TAÿ¼24r
£¯ü NH¾´?«§».»¯s£» +°asC£Ð[ NH¾´?«§= BÖiC» m´´2.d m+«dü¢m´ CdsBÖi
/2?uB¹£B» zl°×sBº[£-Dÿm±Ād2
+°+°a£ »Ð´[.»¯Õ£:u?«ÿu C¹».ÖazØ-u+rl°×2B+°asCdÐ_N¤C¹
:N
+r£H -N +r£Hf -l°×2# +r Ø +°ajü .» ¯£a ¯ÐaÙ a+rü Aÿ¼Ø \a\a£ Xa4Cd
{2?uaJaC£ ¯U {ü
ĀXsÐ+° U {¬iC» CdCdsÐT.£a2.»¯Õ3µ±ĀµüCÖ2.dl°×[
d2X[ ü2Á¼f3
w+i uØ[-2A¼l°×2?ua
:+°Bº£Ej+« ³uL¶
w+i üØ2f-2?u[+«
[ ü2ff-[£BBº
[ ü2Á¼2f
-2!q
[Cda£2|+ üff
T+«H|+ üÖĀg zf-[-ag z
WBº:+°a£>¯ĀXsÐ+°U {ü£|a£ÅÓ¡¸ÖzA¼?¢¸+[ ü>jü=Xs£m+° 24r
¯CdsÐ4`2¾´2.dl°×[ z+«s[-2A¼l°×2?ua
a£ Ā Ø24rU {ül°× Ö+°2üDÿ2.» m+° 2azN -azC» ;++°´{Bº +[
Tµ}©Āü >a4Cd {2?uaz ;++° UT+« >£j2Cda ĀAÿ¼£_2 ü¸ ' >j¢ mĆ»Ø+°24r
4a 2#q+°±paz£8A¹T]mCd¯2´Ë# ü¸3+rµÓ22] {#¸2Bý´2Bºa£H´Bý#¸4r
CdCdsÐ uÏ2üDÿ¯s {2#2N:2A¼l°×[A¼ac24r>L\+°AÉ¼;+°?«.Ö_C£T
¯ÕA¼¤ZCd
´vaÐ2TA»³u A»µ[+«>l°×Bº» a£$ {2B»£Bº-Cd.£u/Cds zBº4r áCÖ.d yl°×£Bº

-Cd+°ĀL ¯2Cd_Cd {¢A¼4Ù|a {³Õu C áÐCd2JN+« T³Ía2+¹¯2ÖÅu¸Bº-Cd
-u-u+2Bº 4³uüÖ2#¯aA4rXa4Cd {2Bº4r;+° .¹#+2Cd 2N¯ÕA¼¤ü.Ö#¸
.£#4rl°ûay[8¹±Ā#ü±ĀBº+¹ #2T[´Õ2]2N3a£4rü.£uu4-2A¼+¹¯ [
:Cd-+°B».£#4r[ü_Bý±paz£ÅÓ̧±Ā#üTĀ4rBº
3±Ā#ü:u {£az
;+°# ±Ā#

.dl°×a£A¼üTd±ĀRC¹
¯24 2A¼4´{#§ Xs¢
I-SERVE 7
ÖA¼ü z4rÖü4CÖHT»
3CdjCdCdsÐ z-a¯Õ.dBº4ff
;+°Bº 2]Á¼j2.dµBº32A¼2+°HÙ2N:+°Bº 82>a4C¹2N"-Cd[»mCd »
:2mNd[+ Á¼j » Td[+ ¯2_2Aÿ¼2 8aBý2N A[ ü¸ -Cd[ -2Cd¦ +°a`2¢ ;+°
]Cds Xs8aBý2N;+°-ü 2?« a8aBý2N3]Cds Xs¢32A¼2¯āL2]2N:N=+°Bº2]
]y2N"=+°Bý 2.¹a£qA¼-2Cd?u {N-A» üA¼µÓ¢-N d ü¸ a4
´Bý±paz {2N z¯4¢ ¯l°×±paz {2N:´{Bº'Áj+raÖ]Cds Xs 3 z¯4
±Ā+«+°24r C£C£H+°24r Cü\2]2N -2A¼ ü¸ -+°B» { 32A¼2 |a0u mCd24r CdÅÓ¡l°×
ÖL¯Õ2N+rK'U {Bº-N-<2Bºá C£j2A¼2¢ÿu4 [m4³Õu2.d+° '32A¼Á¼j2 ü¸
]y Áj2A¼2 -l°×2#£Bº -2A¼ ü¸ Cü\ z¯4 P¸ +° zjl°× ±pC¹2N '
Td[m4³uÕ 2]£Bº=+°Bº8:2mNd[+«8Td2A¼2+°H\£-2A¼¢3Tdÿu4r[
´+° l°× C¹ ¯¯Õ 32A¼ ÿu4r[ 3mµÓaz2] :N 3 -<2Bº á C£j2A¼» -[ -¯2Aÿ2
.»¯l°×2?uBºA[ ü¸m´´2.d2¢[m´XTd2A¼4Ùa£-Cd[+« 32A¼ a´Ö 3Cdja´»
A¼acT¯s2N3C£j¯2Aÿ2.»¯l°×»TAÿ2azA»-['±Ā#l°×ÿu 2
aw 2Bº ±Ā#
mA¼§A¼acA¼µØ[
CdØ+rsÐ£¯d¯³u,
A¼acmÁÉ¼ ÿu¯2
3C£j2¯ z±Ā¯j ³u,,¯aÙµ¢¸+2°
:N.£u4´µ¢¸+2° -2A¼ ü¸ Q[±Ā#4r- N2.dl°×2B-ag2.»¯l°×» m´dCd2
.»At2 _A¼¤ U {ü2A¼L +
mX´{ #üff {2?uaz £?«¢ mA¼ § A¼ac zA¼µÓØ z-»

mX´{?« z<ØÖN».d ¯£`«
».» ¯´[A¼ac z:N.dBº_B»N:»mA¼§A¼acA¼µØü'ÿu£ü= L+°az£ {2?uaz
Q[+« +ra`2´vaÐ>j£¯q +°+° mX´{#ü±p£ü2!q£¯ü±p£H£¯ü=u
±pC£az"
¢+° 2 ¢ a + ° a + rü .d ´ { ü£az » .d ¯ s £ » X2#£ »
T2#£:u?« K .d´{q ' £+rØü[2?«¢ ÖzA¼# 8 z2N"
»»»ff -[
{2N»[>24rmA¼§ÖiC»»Öz#§zÖ A¼#4rA»[[A¼Lc2.£H"-[?«+° A¼4Ùa4r {
»ff
A¼Lc2.£H-[m+«dül°û3N¢ {»A¼Lc2.£HU {ü2A¼a;|+!q±Âa±Ā#.»¯s£a
ÖzA¼#4rA¼4Ùa4r-[.¹?u¸ {
»ffTBý]¾´?«§A¼a24r {TdüA¼Lc¯s£a
Q[[¯L.»¯l°×[A¼acm+«d¢Öz#§ÖzA¼?4rÿu¯Õ2.» ».d¯+¹ #2ÖzA¼ü¾´BýC»
-[£¯ü±ÂC£az-uA¼acm+«d¢mÁÉ¼ 24rA¼acT.»y£B» á Cdj-[» z
/±Ā¯.»¯s£ zff-['±Ā#l°×ÿu 2
I-SERVE 8
Bº ±Ā#

+°üBºqBº[£A¼uBÖN
£L Aÿ¼ØCd#¯gBÖi
+°HTq züĀ+«d4.d
.£?«.d¾´BýACdj¯ jff
3Cdj/A¼KqA¼Kwa2Bº´+rü£aCd4rAuBºl°×2#£a;+°´+°2£L+«3Cdjq[N4r
+°[´Õps2N a+° ´+°2£L+« 3Cdj/N4r+°[´Õps2N+r['3Cdj8´+°2¢.»al°×2B
Cd#¯2g 4r {2Bý {2Bº?u[+q+±° p ?u[+wa2?«+ 4BC£»Ā+«4 r {2# {2A¼» £L+« {2Bº?u[
.d´Õps2NqA¼ » £L+«q+° ±p ?u[.d´Õps2N+°+°'/[+«+ qT+Öü´ü[CdØĀ+«4 r {2B»A»
3Cdj-[» z/±Ā¯Õ¯s£2-['±Ā#ÿu 2
£ü4 ±Ā#
= [d2A¼= [A¼4.d
= [ ü¸= [+aw+i
= [.»Cd= [4L]
TµÓÐ»aBÖNÖm_³uj z
'±Ā#¢¯´sT[2]mÁÉ¼ A+r-[Tÿªl°×sü a¯4rÖl°×Bº] .£yaz.dBº2Bý
:N
dC¹£: [ÿª C£[ ud2C»» uC£[U 2XdmCdd2CdØDÿ¯2TµÓ2IXff 2?«

»A¼£+rØül°×-£A¼ m±Ād2 Q[_?«§ ¯Õ§¢8Áa£¤[.d¯Õ£ A[+« Ö+ruA[+«
Cda£ÐC£ {2B»[CdØ¯CdØÁa£¤[-¯2Aÿ2.»¯+¹ #2»ay+¹£ü[3¯ÕA¼¤ü-Dÿm±Ād2
-azA¼ ±Ā#

-f+ra»Cdü
³uf+ra»CdA¼
-[ ak zü2A¼+°H¾¯
Cd.Ö´{
³u2fÁ¼2_N
3-³u»jm_³uj[>TN
:N+2Cd al°×£Ø+°a`µm¯s2JA¼3Aÿa´Bý-¯2AÿTAÿ2£Ø+°a`µm¯s2¢
ak ü¢;+° ÖzA¼?« -+°a£KA[Cda£ÐCd .»y a¹-+°a£K+°H´Õ´H+«C» 3wa2Bº+°H´Õ
Aÿ¼Ø¢ {2B»-+°a£ü[?«K4B¯2|+CdáĀsaz/A³ua`l°×
uüf-»Á¼2 {2N_+ra2
A¼4ÙL2Sü+ra2A+r {2B» -[ a£kü+°H´Õ
uüff-[ á'3aĀÐNÿ©Ā.dm+°2¢
{2B»F u+°a£ü+°+°'.dm+r[+«uü.dm+° [;+° á
:u|4
-³uff-»-+°a£ü+°H´ÕC»
-³u2ff-»µÓ_t2 ¯s2N
:N
-f2]
³uffA+r {dÿ¬i -+°a£ül°×¯2|+Cd2- {Cd2N-+°a£q µÓ_t2

µÓ_t»m´´2.d2-» ¯ÕA¤2C£[;´{l°×2!q-³u2-»Nm´´2.d2¢[m´XÁa£¤[+ ¯2|+Cd2
- {Cd2N-2A¼|+m´´2.d2¢[m´XU {BºCd4L2]C£.Ö´{+¹£HĂ ¯s
-³u2-³u2ff
I-SERVE 9
»» -» -2#£Bº :u -³u2 » -» µÓ_t2 m´X Áa£g[+ ´|a -az´?«+
= Bý+« £Bº
:N mCd»uNÿps2Nff-[-l°×2#£Bº
:um´X£Bý¢´LTCd24r {#¸ +°[¯s-[Áa£gü¢-2Cd?u£Ø´Õ2]
{?«§CdCdsÐ»3Cdj-[» z/±Ā¯Õ¯s£ z-['¯ÕA¼¤ü-Dÿm±Ād2
33a ±Ā#

=BºA¼2Bý'µÓ¡TBº.d.d
»aAÖi zÖA¼l°×£aü
+°a4Cd2_4+Á¯sÿª2_
TBº]4ü+°üÖA¼l°×Jaüff
3¯Õsl°×¬i A» C£´v>ü.» ¯£a.£u 2NA» {BºTm4³u2¢ {£BºK4Bý¢ {£BºK
+rM 2?« |+mC£ü¢ {£BºKÖil°×2a¨2 2?« ¢+rü¢ {£BºKÖCdl°×2# {2?ua[ u[+«
-¯¬iA» {Bº ³uA¼d2¢» {£Bº
£³uA¼d2¢ {£Bº»4r+° a+°Bº=?u¸

- {C£Bº"+°+°»»á Cdjff-» #CÖü¯+¹q+°A» Cdü+¹¯2=+°BÖ+° B¹ÖCd l°×»£ÅÓ¡¸
1 ³ÍTk {Aÿ¼L2.» +Á¯sÿª `« .»X¢+« ]y´BýC»8A¹-l°×[´+° ±Ā|a¯ÕaC£ü+¹¯2
4ü+° a£ÅÓ®¢ ÖCdl°×2#£a £ÅÓ¡¸ -2Cd?« Bÿºü +°+° » z ³uA¼d2¢ {2B»
U£Cdj»á Cdj4r/±Ā¯Õ¯s£2-['¯ÕA¼¤üÿu 2
8Bº ±Ā#

3µÓü[dzTBý]´{Bº
Aal°×´ËüTNm_³uj 4r
-NtCd\H3µÓü[ÖBº
üCdü±ĀA¼üCd[\±p {ff
:N/´[Cd s ¢4ü

dA¯|aÐmÍd2C»
+r »¯Ø³uN¯ÕgC£¦
-AÉ¼ a¹sØ C¹ÿª X
-mCdm_³uj¯ µÓ¡C»ff
2?« 2mC£ül°×-£A¼m±ĀdÖ N³uA¼d 2¢4ü3µÓüK£¯üC¹¯³Í Cü\±pC»
ám_³uj »´Ëü2üDÿ¯s2N3ám_³ujÿu ³uA¼d[+«Cd\H+Qt3µÓü»üCdüÖzA¼ÅÓ̧K
CÖ\±pC£az+°+°3µÓüq[Āg2¢4üµÓ¡A¼¤ ¯s {»ám_³uj4r/±Ā¯Õ¯s£ z-[JL
-Dÿm±Ād2
I-SERVE 10
=[TA¼ ±Ā#
>4XÁag zü[dz
Ta¯ zü.dCÖH¯Õdz
£?«[ L4¹waBº£Bº
aB"+rA+°4rBýA¼»,,
:+°Bº ' ¯ÕA¼¤ü µm¯s uÏ2 .»C£ 4a¢Aÿ¼ .»C£ CdCdsÐ uÏ£[ ¯2±ĀN2]>4Cds¢
+°[´Õ2.» Áa£güK l°ûB
q[»f -[ N¤+°24r CÖü¯l°×[ l°ûB £ØÖ³u 2Aÿü 2]
_d#´Bºq+°±pCd£L[[2N¯s£a-u2?«£ÅÓ¡¸
4rBýA¼qf-#2AÐa£Öia£4rØÿuØ¯2
q[A»CdCdsÐ uÏ2´ËH2.dA¼[£a¯]¯s£a
CTjA¼ ±Ā#

aü aüq.dK:2mNdü»
±Ā züT»+° ÖBº+°maC¹
m> [A» TÿªBºáÐC£ü»
+?«§#¸+#§ ¬q #¸4r
:Nl°ûBµÓ A¼ ĀAÿ¼AÐa£-2!q-2CdL2mNd_³ÕuL2mNd[m4³u 2AÐa£Öia£4Ø
ĀAÿ¼»¢Nÿps2NĀAÿ¼l°×BºCd¢+¹L+°ÖzH]´{Bºu¸3d:2mNdül°×3dTdü
Öz+°-¯CØd C£Ð[4a.s »¯ÕCdAtÐa££?«[Td¢üCdÐ22] R¸2.£ü['¯ÕA¼¤ü-Dÿm±Ād2
Á¼ ±Ā#

µÓ A¼ ¯<»´TmCd z
¦m´µ2X[CÖ.dyN
¯µÓT2]¯< d
¯Ða´ 2A¼¯ÕgX4ü4ff
'] L±Ā#¢'¯ÕA¼ ü¤ ĀAÿ¼ Āa£2µ[.Ö ´¯s£a¢+°2¢d>Ïd 4rNa±Ā¬i
+°aj ü´v ¢CdĂ£Na±Ā¬i m C£ü 2mC£©Ām±Āùd Na±Ā¬i Ö4rü:u2?« K
=[ {£- K 2]» -az£µÓ A¼ q z<Ø azTµÓ A¼ ü2!q-2CdL2mNd
_³ÕuL2mNd[m4³Í ü£?«[_ü 2Cd24rĀNÿ ¯s .£üA¼3ĀAÿ¼ ü¸ ;+° 32A¼2+°ü4rH
-u2?« µÓ A¼ q ´TmCdÖ T =2A¼+°2!q -T mCd» µc2X[ I¯l°×a£4ü { :+°Bº
µc2X-2!q ¯Ă¢+°¢¸uüCd4Ù#2+rA¼ ¯Ă¢3¢.dü»-üü-`4rL±p #2
-u ¯Ă µÓT2]±pC» :2A+°?« µÓ A¼ 2A¼2+° T2] á 2A¼ ¯Ða´Ö
¯Ð¯Ða´¯ÕgXA¼acT¯s2N3¯ÕgX¯¯ÕgaÖ [ü_Bý±pCd2N
' Ń±Ā#ü T»¯L+« >+° ³Ía£$l°× m+° m+° 24r ¯2ZC£2A¼2±paz 8Bº´{
=4A¼+]y2N=u4¹A[[N4T24+[ÖH¸4rÖ+« ]y:2?«+« .»L»Bº JA¼l×° ÖR¸
;2#L4rl°ûay£Bº
I-SERVE 11
3¯ÕA¼¤ü4r£ü.Ö {ü¢¸\24a 2#£az\24a »N[ u[+«3a£4rü+r {
£?«¢[CdC£sÐa£¤üA2C¹3a£$:+°Cd4L2SCdCÖHT4L2S3¢]2.d+¹ #2ÖzA¼ü¾´?u§Bº
Ö2#»ÖzA¼?« #4r
³Í+°§ X+°©Ā§¯
¢+°¢üA¼µ¯Ðd,
±Ā©Ā`qÕÐ ±Ā©Āù
3üa¨£T_uA¼³u,,¯aÙµ¢¸+2°

-wa|a =2Cd +°2§ " £l°× =[ ¯2Āa A¼µÓü 4Bý] ±pdaz" 3 A¼µÓüK =u
4Bý]±pdÖ3¢]2.dl°×2!q42mBÅÓ̧JA¼2]AL¸±p»42mBazu4 {2N:´{Bº£
´L¯ÕgXff-[´Õ2]2N
£Ej+« ³uL¶'CTjA¼ ¯aÙ ¢-azA¼ µ¢¸+2° ¢m±Āa2Dÿ2]3Cdj4Cd Ö -2Cdaj AÉ¼ £[
-4r
ĀHü+Ðff[-aÖiµ¢¸+rül°×¾´2]-aÖi-azA¼ µ¢¸+°2C¹'¯aÙ´vLs.»µBº'¯aÙ¢
-Bº4Bº4£Öai £4ØĀAÿ¼l°×üJA¼¯Õag zmA¼ü»d4üÖa´{ü+aBü 2?«+°TC£.d C£a£¬¹
{£az-2C»4r+°C£-Nÿ+rLKa£$KJa`K'a+2° 4rÿuT2.»£BºÖai £4ØĀAÿl¼ ×° BÖCi »
-CdBº.»d ü¯Õÿu £m´m+«d4B.d+°4rT L2.£BºĀAÿ¼A¼Õ§+°ü£L+«:N=2C¹
z<ØÖ¯aÙ-az´?«+'Td üK´vaÐ2 ]y»4+° 2 z2A¼+°AÉÿu42¢+«
ÖR¸±pA2
>+° ³Ía£$.»¯s3¢.d£á2á¢¯ÕA¼¤üZC£ü\a\a£XL\-T P¸ P¸
Ö3 _ü2.»Cd -Cd[³uA¼d2¢[3µ£¯üKCü\±paz T»+°2/A¼az2]
:+°»£¢¯Õga24r/2Bý±pCd£ff-[A¼Bÿº [µÓyd[+« .»yµBº

+Nt42#ü+rü´{ m´m+«d _ü2.»Cd » 3 ³Ía£$Ö4ÿªT+°ü¢¯´s ÿª T+°
.»al°×£Bº-u.»al°×[3a£$Wum´X u4r[µÓyü24r {2Bý±p4r:2Cd¢AÖi m ´LCdBÖi
;+° z¯HAÐa±Āül°×Bº-+°Bºl°× ]y[C£Ø©Ā£ü l°×[8+r2Cd24rl°ûaya£$
.d¯Õ3µÓyaØ±paz d¯¢¾Á¼t£Bº4+° :u/Á»µÓ2.»d#2m±Āa2Dÿ2.£Bº

A» A¹¯s2ÿªTmµs¯ ¯s ¯Aÿÿªa¯aÙµ¢¸

¯ ¯sÿªÿua£Kÿª ¯2AÿüJA¼Ö¯s) ³Ía£ uqa£>L+r[+«Cd\N.daØl°×

´v+¹:A¼4¹'¯2A¼a£24ül°×¯ +°aal°×2l°× TmWCd>ül°×2ÿuüWa¯ĂüJA¼
Aÿ¼L2]- CdL2]QA» Cdüu4rKĀ4³u2A¼4ÙaKa£+°w+i=A¼a.d¯s£a;+°»ÅÓ
K { ¹³uaÖ¯a¯Ă¢Ā2.»dA¼üyl°×2!q:N4¹'+° ü+°uÎa+rmÿu2Cd#Aü
C£ aCd ÅÓ®Aa£üC¹K+¹¯2B»a£ü[Lj2]/2.£az.d¯+¹:N4¹'¯a¹ aIam±Ā2C£üK
Tu¯´{4Bº4üC¹JaüaAÉüC¹ÿª#ü4þu@üC¹[2Bý±pazKĀ¯ d[+« ¯
.»d ü[=A¼a.d¯s£az
I-SERVE 12

:N4¹mu³uj`¹Cds zü z2A¼4rĀ£ü.»¯Õ Bý+°#§+[Kl°×A» ´v>¢¯³Íd2

.»dB[+« ¯ÕA¼¤24r /£a {Ð Ā2 .»¯s u´+°a¶` 2mC£ü .Ö´ 2!q .Ö´ ?u[+«
l°ûB¯ÕA2¤¼ 4r/£a:N4¹' ¯ l°×ü {Ðÿ¢>µül°× ¯s Kl°×T2 u a£üJAt [
¯ÕA¼¤24r[ü_Bý/£a+°+°a£ u.dal°×4r+°A¼üKu2?«/Cds zü+rü2A?«±pd+°
´ü.»d?u[+« :§´Bºaff
>l°×Bý 2
-[ ' TAÿ¼24r 3 mÍ³ÍL +°TC£ dÖ µhHi ¢ ³Ía£> Öiÿª£[ ;+° ĀL4r
ü+°¢µBº:+°Bº£Ej+« ³Í+°Tl°ûBAÿ¼ 2Cdü´ül°×Ia£L´L.£al×° üA¼a£Ia3
Öi ªÿ £[+« £a±Â2\±p»Ia: Kl°ûB.d+° 4r-+°L2].d´Õ2.£Bº>+° ³Ía£$
T£Bº- {qA¼+rA¼qA¼ P®3¢.d¢´BÃBº

a£>Ø2a£>L+°2a£>Öiÿª 2=2Cd4´4r.Ö_Cd£BºJBº"
+«d£jmCdTA¼2£
a£>Ø2¯<TX¯ÕgCd,,¯aÙµ¢¸

'a£>Ø2'a£>Ø¯<2Q[±ÂBºw42Cd"Q[_Cdw+2Cd":N+°` ÿ2ª 4a2'Öi ªÿ £[+r

»±Â2\±p ü¯Õ2N"=»ÅÓ®[2S-ÿªT¯s£'ÿ¢4rü"82T\H2N£l°×=2Bº {ü
KÅÓ¡®4r+°"+°+°:´?«+w i £_N¤CÖ.d yl°×2?u'4raB \LBül°×±Â2\±p ?uüCd\2Ù .dl°×2?u
-üü-`4rL±paz¯ zmA¼2u4rm´µ2Cd24r8+r2Cd24r/2Bº#2»a yl°×2?u

+r[) ĀĂK#+°LCd2.£u4Ń A¼t A¼2t #»¯0uüÖ2#áw4C»s»a

Kl°×.£u/2N:´?«w+i£Cd4 Ù {ÐCd\Ù #§?«Ās {[>24rCd4Ù {Kl°×¯<ÿ¢4rq+r£H
±Ā´´{ùØü+°aqA¼+rK±Ā´´{ùØü+r ü¯ÕA[u4r?«Ās {=2A¼+°2!q-#d ¢+°
uAÿ¼+¹:#>¢+°[2A¼+¹ÿªd´Bý {Ð+2.Ö2ÿ¢|4.dyāCd\2Ù .dl°×2?u 2C»4rK[>24r
ÿ¢4rüTA¼Öi z<Ø2+°H\+rA¼

Ā {Ð¯<ÿ¢4rü+¹¯2=2Cd4rÖ2á£¸Bý£Kw+´{BÖi£Cd´Õs -»N+°H\2A"

+°ü4qA»+°+°¹a ¯+¹'ÿ¢4rü Nq¯ÕµµÓÐCdáC Cd £sÐ[3mµÓaz2.dff
:u-l°×2#>+° ³Ía£$+2Cd ¯´{3CdCsdÐÿu ¢EÖWum´X u4r/2Bý
±pdBº ]yAÐa ±Āül°×Bý+« a£$4rL´L¯ÕgCd2C£-Ö d24r+°[´Õ2]2N8 £¢
C¹.dqA¼a£$üA¼4ÙaÖü4#2»Ly£Bº+°+°ÿªd2.»Cd +2Cd4Áa 2.»Cd+2Cd-Cd
24r/2Bý ±pdBº
+Nt ¯´»Ø¯L+«>+° ³Ía£$ ¯Ă¢3¢.dü P®Özüw+ C£saz+r[' #
3¢.düµÓ 4`dz+°s24rĀ4raz
- {+r£ü[Ö2#´Bý»I¯+¹ ü¯Õ ¯s {

8 z2N"ff'm´´2 .d2¢m´XQW2.»A» +°[´Õps2N:+°A»[+¹¯2»3µÓ´BH"

-A»T?«" +°asCdÐ_A»¤ +°A K +2´ z2.dC¹2N Q[ ±ĀamA¹H -+°asCdÐ_N¤[

I-SERVE 13
¯2±ĀN2.d+¹ At"-2?u»Ö -+°asC£Ð[¯2±ĀN2.»A»T?«"m+«d= LN"A»³Í[N L
-m+«d = LN"-2!q m+«dq+° ±p #2= LN"-QA»³Í[A» +r£H L»¹"»A»³Í[
+r»A»³u2C¹¯2_2Aÿ¼»qA» L¯m+«dCdÐ24rK-m+«dCdÐ24rK£w+u-2#l°×2?uaz"
¯m+«dCdÐ2-2!q+°asCdÐ2-m+«d CdÐ2-2!q-+°asCdÐ2'wa2?«+ 2#+¹ #2.»Cd+r».»C+d rA¼
L:+°»-+°asC£Ð[ĀNÿ2.dBº2=ul°×A¼aCd2N"

+°+°£l°×m+«d A¼t-m+«d A¼t+°asCdÐ A¼t-+°asCdÐ A¼t»µÓ¡A¼¤]C

¯Ða±Ā[£l°×Ćd 2=u/2#2N"£µÓ2=u/2#2N"
+°+°
£Dÿ2A Ø¯2m±Ā´s2
¯2m±Ā´s2CdØ u Ø³u,
¯Ð¯g3Cdj[X©ĀT
dj ¯ÕsCdA¼¯s»,,¯aÙµ¢¸
a£[N+r£ü+¹ ]y2N±p£ü+¹±paz2N¯<Ö£ ]y2NA¼¦<Ö£»£¢»
/2?u8N ¯s2A¹a£K:+°£|+ÿªd qA¼ff
>+° ³Ía£$3¢.dü+2Cd ¯úĀ4raz'3¢.d£Aÿ¹a`« ü¸ 24r8+r2Cd24r
/2Bý ±p£ü :2A+°?« 3¢.d L±paz2N ¯gü A»³ÍDÿ £[ TBý]¾´?«§ :©Ā§[©Ā§ü»
¹£¯ü ql°×2B 3 µÓVa£[+« -ü£#´BºÃ ´ü -u|4 +Ā\2.£ü[ :´{ Bº
[µÓyaz2.dl°×£Bº3a+°Ö[µÓyd2C¹»AÐa ±Āül°×Bº.Ö´Õ #§4rĀ>±ĀA¼üK´vLs
.»¯l°×£Bº
3a£mX P¸ 8+r2Cd2¢l°ûay[Cd ¯+« C£» CdCdsÐ¢Aÿ¼ .»¯l°×£Bº'¢Aÿ¼
ff¯aÙ¢£Ej+« ³uL¶¯ aµ¢¸+rü¢ Lk2.£Bº' ak¢mÁÿ24rU j+«s

ü+°ùü]Cds¢Aÿ¼a´24rm´X±ĀN2.£Bº3Cda£Cd ¯aÙ¢3a£$Öz+°U j+°s¯ÕgX[
+°T:um´X±ĀN2.£Bº
ÿªTØ2£¯2Aÿ¼C»s
£ICd2]sdCdØ½,
as [»2Cd
³u¯»£ asC» ,, ¯aÙ µ¢¸
3a£$>a4¢»A»T?[3¢]2.d#2qA¼4Bý]±pazA»T#[Ö+«Cd {Ð+¹ #2
qA¼' as +rü+°`2¢8N ¯sA[32A¼2C¹- Ls¯s£Bº-ÿªT¯s£Bº+rA¼
- Ls¯ s £Bº -2!q 32A¼ ¯Ða´{BÖi -u|4 /2Bý±pCd£Bº ' TAÿ¼24r» -Cd a£>Ø
Ø ³Ía£üK.d¯s l°ûBÖ³u µÓ2+rl°×2B]C ¯Ða´24r» /2Bý±pdBº
>+° ³Ía£$U j+°s Ø ³Ía£[ Lk2.»' ¯aÙ£Ej+« ³uL¶µ¢¸+rül°×
¾´2.£Bº'µ¢¸+rü¢U jl°×sBý+« /2Bº ü¯Õ3¢.d£¯aR[ ¹³ua24rm´X±ĀN2.£Bº
I-SERVE 14
uÏa´Ö 3m´>Ï[ü¬#§+¹£ü[ P® P®+«.Ö±ĀBº
d8 dCd¦m+«d C»
u³ÍØa¹g±Āa»>Öi¦,
¯8 dCd¦+°as Ø¦
´vaÐ2m´ uÏT a¤»,, ¯aÙµ¢¸
;+° ¾Á¼t £Ø±Āa¯ Bg º £Bº -Cd[+« ÿ+ª s« ´v>ü :»J ´#§ { +°ÅÓü +°TC£Ðü
:u2?«Tl°ûB´#§ {+r[-CdCÖü¸£aaÒu z» q]CÖü¸£a+° z2A»¬+°ü.dBº#2
´vLs .»¯+[-2A¼L+°2!q z2A¼Cd+ra£Øüd2CÖa]a£mX±ÂA¼t±p»A+r-+°B» ´[¢
[ 4Ö ±paz /2?uBº:N ;+° Cd´¯Ă4r+° |aT?«" £Bº-2Cd?« 8+rm4CCd ¹-2Cd?«
Q+°C¹-2Cd?«[d 2C¹-u?«Im Cd´¯Ă.»¯s£Bº+°+°»£BýCd´¯Ă´ËH2]+¹?µÓÐa
Bº {Cd£Bº ¢+°2¢ 8 a242¢ W<a£m4r[+« .»L£L[ .d¯Õ£ :u2?« Á¼¤C» +°[´Õps2N
= BÖi£¯|a+«+°24r4´T>d2ĀNÿ¯s£Bº2!q3T>d2Ö+rü:2Cd?«Im m´dCd2
/2Bý IaC¹2N3AÿØXj+° ĀAÿ¼l°×BºQ[4Ls2.£H4Ls2]+«+° T>dĀAÿ¼+¹¯2+«+°
U {Bº=2Cd+°´§ BºCd£B¹=2CdIm m´d Cd2.»¯ s£B¹-2Cd?« m´d C£K3AÿØXj+°ĀAÿl¼ ×° Bº
.»¯Õ Ia£H-´{B»3CdjCdC£sÐ[-2A¼+¹4üm´>Ï T+°¯¯Õ 2s N
'm´>Ï 2A¼\2´.» ¯p LCd£[W2´ .»¯+¹£H'm´>Ï 42BÖü¢A.dl°×
]2C£ `« 2?«N-NA¼4Ùa/2!q.£ü+¹Lm´X+¹L+rIaCd2N
'a+°Ö£+rØüC¹'¯aÙ µ¢¸+rüA+r¾´L\2N:+° ¯aÙ¢ W ³uL¶
:u2?«m´>Ï /A¼az2.d?u[+« ü+ra`Ö]Cdsm´µÓ ¹±Ādüa+°a+rü4r¯2ZCd2¢
´ü¸ {üu4r P® P®.Ö±ĀBº]C£s[+«=# 2?«-¯2Aÿ£[»a£¢ ¯Ă ¯ĂC¹»
=u+¹¾¯dØ¢TĀsa24rT L2.£BºĀAÿ¼l°×ül°×ĀAÿ¼á24r- ¯aÖ-»+° a+rü
TAÿ£ü'¯aÙ¢/£az-2A¼ ü¸'¯aÙ#Ń ³uBºµ¢¸+rül°×¾´L\±paz2N
-az£ W ³uL¶+«Cd´Õs+°ü4+° ¯aÙ¢-A»Td[+Ā\¯s a¹-aÖi3a
µ¢¸+rü¢Aÿ¼.»µBºQ[¢3CdjAÿØTAÿ£ü+[?«[m´Ās .»µBº
Cd©Āk´LC£Ø4 zAÿ»Ød z qÏd z
-´?«+ Cd´Õs+°ü4qA¼ W ³uL¶+« ¯Ă2!q8T#»m´µÓq¬ Q¯Õ3C»j ¯Ă4r

´L as.Ö2N2A¼[+°+°Q[Ö+«X´ÕC»á Cdj¢+«m´»µÓ2üDÿ¯s2A¼[-u4r+° »
Öl°×XL\ ¯ĂÖ2#á 4üI ¯s 2Q[+« o2\±pazCdkl°×A¯üÖ ±pC£ [
-A»-a£¤ül°× ü [T L2.dBº2+¹¯23 ³uL¶ ¯aÙ¢+«m´W» 2]:aiÖ 8Bº
µ¢¸+rü/Á»W2.£Bº-u.Ö_Cd.Ö_Cd] Lµ¢¸+°2¢3d:u-£BºÌ
8C£ ³u2ÿu a ´{ùØ2
]ÿC£Ð³u2ÿu µÓu+°Ö ,
I-SERVE 15
¯Ðÿu £2ÿª Øÿª£sÿª
ÿª£DÿÿªC£GüÿªCdFÿX¦ ,,¯aÙµ¢¸
³u ÿª£Øa£ Cdk -»N-³u2+ra2 Öz+° a±Ā2Cda2 -2A¼+°» -N -´TmCd2
A[3³u2ÿu a£³ÕuCdØ »+°CÖsaC¹+°XsL2.d-u.» ¯s {Ðÿª£2CdÿªT+«.»aC£ {-2!q
¯2Āa£[+«-2Cd2+°H\2.»¯´s Ö4ÿªT+°¢+«.»aC£ {-u.»a4 H \C»8UT u¸Kl°×
ÿªd2qA¼K ü¸8UT+ÿªd2qA¼a£ -# 2?«¯´s ÿª T+°l×° .»L-+°B»/2Bý±p
-£Bº
:u-»¯L+«a£ zB¹m´µÓq QĀBº3m´µÓC¹» ¯aÙm±Āa2ÿªÖ2N
a£ zBº 4aA»£.Ö#§l°×+r2Bº2=# 2?«A¹U {Bý+« -³u2+ra2-# 2?«N+r2Bº»
q+°±pC» .Ö#§ l°ûH±pCd2N -³u2+ra» q+°±pC» UT l°ûB l°ûH±pC£Bº £Bý+° UT2.dBºd»
/2BºA¼8ĀAÿ¼l°×Bº».d]y±p£ü[+¹a+¹Bº+°+°4aA»£»-³u2+ra£[´LCdØO2]
UT2.»AÖu"£ 4Bº|+m´ A¼2CÖ.Öy¾´!q§ĀAÿ¼ü.»¾¯AÖu"
W§Bºa£ Cd©Āk´LC£Ø4 £3µÓüTBý]¾´#§Bº £ ¯Ă- ¯Ă4r.»d Bº £
£¯üCdBý]»d # £-K;+°!q '£¯£´LC£Ø42wa2Bºa+rü
AÿØ» d z q Ï d z-[
'ÿqA¼2=2A¼l°× ]y2A¼2!q£¯ül°× üÖ-³u2 Xsl°ûBwa2Bºa+rü4r {2N
A» ³u2mNdN¯2´ËCd2TA¼3Aÿa´Bý-³u2+ra2;+°?«]A»+°a¯¯Ðÿu Ö-³u2+ra2
a¹?«
z2A¼4rA» ³u2mNdA¼üTA¼ 3Aÿa´Bý-³u2+ra 2!q 8T?¢.Ö_C£T
'A»³u z':2mNdüJ?«[±pÕ2.» -±Ā£NÁa£gü: K+°H´ÕC»
»ff
- {C£:Tq+° ±pC» »Ö+°Bº2?u"»»T.»Ās"-u|4'-±Ā£NÁa£gü[?«+
£ ü¸»Āa¤+°CdÐ2üDÿps2N-T£+¹¯2´{?u§az»£?«+¹¯2´{?u§-Tq[A»»qq
»q[A»-Tq {-['TAÿ2¼ 4rĀ Ø UTÖzA¼?¢¸ -l°×2#/2?uBº:u
-l°×2#¾Á¼t [Õ|+m+° 24r¯CĀ24C£ØNuÿª2 ü¸+Cds CÖHTT+°¯2Õ ]
'Áa£¤ü
£Ö?u¸ - {C£az"£l°û£?«+ ¯2_2Aÿ¼28T?«"-T>Bº ¯Ða±Āü».»Cd ¯Ða±Ā[
4A-J»;+°!¬?u¸ - {C£ z"f-['TAÿ¼24r+Cds m´µÓüÖzüw+CdCs £az¯NÐ.£a`
m±Āa2ÿª {Cd2NA[´ËHCd24r´2.dÿªC£üA¼4Ùa2] ¯ĂA+r-K-¯mA¼±Āq -»
[µÓyd[+« ĀsBºA2C¹:´?« A+r£Bº
»f-» Á[+« .Ö´l°×-ag2 L±pCd2N
:´{Bº£BýA¼Õ§¢
»ff-2!q´2.dÿªC£ü2] ¯ĂA+r-KCü\±p4rT\HµÓ¡A¼¤
]C¯Ða´28AÖiC»/2A¹-A»- {Cd2N»[2A+°aw 2Bº a+°Ö-³u2+ra£[.Ö±Ā»-A»:N
-+°Bº
]A»+° a¯¯Ðÿu Ö-³u2+ra zff-[.Ö±Ā #üC»B»4rK ¯s {¢C»BqA¼

:2Cdlû° .Ö´ ]y2A»2#2!qÖzA¼#A»³u »»» - uÏA¼µÓ¢+°AÉ¼ÿ m±Āa2Dÿ2]UT
m+° 24r
:»J
»f+rA¼:»J»+rA¼ff-[ uÏ´vaÐ+°24rÿu .» ¯A¼µÓl°× ĀsBº
I-SERVE 16
-2!q £Bº ÿu £ ´vaÐ+°24r A»³ÍN £¯£C£Ø42 .»¯s£Bº -2A¼.»Cd ' a+°Ö ÿu »
Aÿ»Ød£¯£C£Ø4 zff-[¾Á¼tü£a
;+° Aÿ Ø m´m +« d ±pH# 2?« ÿ u £ m´m +« d Q[¢ /2N +° +° Q[
Aÿ»Ød£¯£C£Ø4 zff-£a
' ¯ÕgX2A¼l°×£`«k U jl°×sBº-2?ua ¯m´¯ÕA¼¤¬i >+rA¼üQ[+« /A³ua`
Ja£¯£C£Ø42.»¯Õ8T-2#l°×2B¢+° Ø ³Ía2.» ¯¯s/2?ua-QTµ}2
:+°wa2Bº -³u2 Xs]A»+°a¯¯ Ðÿu Ö-³u2 Xs-2!q8T?¢mĆØ» +°24r.Ö´ +°a| A¸ ¼
3Td2:´?«|+ .»y¯Õ2N:2A+°.Ö´ÕTAÿ¼24rAÿ»Ød£¯£C£Ø42.»¯Õ3a+°Öÿu £
á2á¢ ¯Ăü42.»¯Õ.»¯Õ3-ÿuØ¯2_ü´Bý±p Bº2 ü¸;+°Bº[LÐ+°ü¯ Nÿ¢+«
ÖR®±pC£Bº3¯ Nÿ¢/2Bº4r»£Bý+« m±Āa_¤+°ajl°ûB´vasaz±pCd2N -2A¼ ü¸ £Bý
A»³u 2a£H±pCd2N-2!q£BýÖz+°-³u2+ra2-2C£ uÏ2.»CduNÿCdÖ±pCd2N
uAÿ¼ -2!q CÖü¯+°A¼ +ra`2C¹ ¯³Í +raØ2 W2]±pC» A[ uAÿ¼ -2?ua JBý
-³u2+ra£[+« ü+ra`Ö TA¼Øl°ûBW2]±pCd2N+°+°JBý -³u2+ra£[+«uAÿ¼
8aBºC¹2N-2!qJBý£¯üW2]±pCdÖiQ»+2.Ö2 Ly.Ö´ÕC»JBý£¯ü uÏ2
.»Cd uNÿCd {Cd£az-2A¼.»Cd»'a+°Ö£¯£C£Ø4r[
qÏd£¯£C£Ø4 zff-£a
uÏ£[+«¯22Nÿ2]£¯£C£Ø42- #:+°Bº uÏ2.»Cd W2.dBº » uÏ£[+£¯£C£Ø4r[+
Aÿ¼Ø4ü¯2_2Aÿ¼2
A[_?«§ 'a+°Ö qÏd£¯£C£Ø42A»³Í[l°ûB Nq¯ÕTA»³u zl°×Bs +ý « mCd»
/2#2N:CdBº=ü¸´{Bºám_³uj¢»/2?uBº:Cd[+« Ø ³Ía ¯acq»qA¼
a£ um4Cds4r4 [2.dAÿ»Ød£¯£C£Ø42.»¯Õ£BºU jl°×sBº qÏd£¯£C£Ø42
.»¯Õ£BºTA»³u zl°×sBºÖ+°m±Ā´Õs Td2¢:A¼ta¯ qA¼¦<¯acq+°±p #2:A¼tL+
¯ »-azC»JL¢;+°Bº {ØXgCd Bº-2!q¯ Nÿ2]_d#l°× ]y£Bºwa2Bº £Bº
¯ ³ÕuCdBº-2!q ¯ Nÿ¢» /£Bº ;+°Bº¯A»³ Bº -az£[a£bāAÿ¼Bºwa2Bº £Bº
TA»³Bº
+°+°a£ -³u2+raC£Ø42.»¯Õ 2Cd mC£-2A¼L+ q Ï d £¯£C£Ø4» >L\±pCd2A¼[
m±Āa_¤2W2]±pazA»³u 2a£H±pCd2A¼[[µÓyd24r.Ö ´JüqA¼m±Āa_¤24+°T\H±paz
/2!q3ĀAÿ¼l°×BýzÖ +°£¯£C£Ø4 z-³u2+raC£Ø4 zAÿ»Ød¯ÕgX¢» 3\±pC£az£Bº
zl°×sB»+rK a`«2.dBº£B» U jl°×sBº
= Bý+«
:N+r£H:N-+°aqA¼:N´[+¯s2N:N´[+«a£A¼ff-»ÿu£ü/2Bº¹
£B»U jl°×sBº= Bº um4A¼tµÓ¢ {2#l°ûB¯´Õs¢u4r8Q-2#l°×2B/2Bº4ü4C£B¹
£B» U jl°×sBº
a£ l°+° {Ð[abād24rAÿ»Ød³u2+raC£Ø4r[Aÿ»Ød£¯£C£Ø4r[ĀNÿ2]
U j+«s[-2A¼+¹ .dyU jl°×sBº2!q 8T?¢K+«2+rT a24r.Ö_C£T
I-SERVE 17
Wü£Lm´¯242:+°Bý+« .»y¯L+«¯a£Ø¯s d¯ d2A¼4Ùal°× ]y2N=2Cd
uÏ£»µÓ2¢ {£[CdØ+°ajT´ËC£[¾Á¼tü¯³uÕ 2.da+°+° WB º¯ÿª.£H2]Ād2
¯2AÿØ©Ā£[+«ÖR®±pdBº3TAÿ¼24rÁ¼+2Bº a¹$m´¯2 42 z\¯Õ2N
´Ö2Bº a¹$/A¼d2¯ÿªm±Āa2ÿª2+r4r» WBº-A»3»µÓ2C¹U j+«sü+°ùü Lk2.d
Ā4rBº £Ej+« ³uL¶ ' ¢Aÿ¼ wa2Bº ¯aÙü¢ C2ÿ¬i CTjN µ¢¸+rü¢ Lk2.£Bº
-2A¼¢ÖzA¼?«¯aÙ¢8a+°Ö ¯Õ+°[µÓydü.»¯l°×2!q;+° Ø+«sU jl°×sBxC£B¹£?«[
8a+°Ö ¯Õ+°[µÓydü.»¯l°×2!qU {Bº- uÏ_A¼¤BÖiA¼¦GCdBxC£B¹£?«[=+°Bý+°+°Bº
Tÿu42.»¯Õ.d´Õ2.£Bºwa2Bº ¯aÙ¢U jl°×sBýÖz+° Ø ³ÍaA¼µÓ-4r8J-2?l°×2B
Ø ³Ía£ü .» ¯ Á¼¤X[ TĀsa24r Lk2.£Bº :u .Ö´#2¢ WB ý {A»tµÓØ2 8T#2!q
1a£ zBºU jl°s A¼µlÓ ×° .»a +¹£ü»A» -2A¼+¹¯» 3dU jl°×Bs ý Ø ³Ía ak z\2´{l°×
CÖ¯ s :u-£Bº
WBºa£ -£N¯ÕA¼¤Ö'¯2Āa m´£³u2¢=[+¹#¸ >j¬C£s¹"-2A¼.»Cd '
m´´2.d2¢/U {ü¢m´XUJ=´{B¹;+°´{BºK_2Aÿ¼»+°+°:´?«'A»³Í [_?«§ '
+Nt 2N mCd»£l°×_2Aÿ¼ {ü-+¹ Bº2=ul°×A¼aCd2N"+°+°;+°TAÿ¼24r.d ¯s
'¢+°2¢[m´XUJKl°×]a+rü_2Aÿ¼» a¹a+°24r.d ¯s-2!qA»³Í[+Kl°û¯2_2Aÿ¼»
qA¼l°×2!qKl°×_2Aÿ¼ £B» qBº
TTAÿ¼>jµÓC£³ÕuCd¯2mÿª»
>4X_2Aÿ¼a_2Aÿ¼LI+°`,
mÿª A¼µhi T üÙX ¯sCd¦
mXÿª 2]a_2Aÿ¼a_2Aÿ¼Ð´Õ,,¯aÙ µ¢¸
'Td2¢.d+°?« /A³ua`4r
´{`Ø±Ā ¹±Ā0uØff » 2]+°AÉ¼ {2N.Ö´{C£

T-2# ¯aÙ¢ WB º3+°AÉ¼.Ö´Ā4rBº
´{`Ø±Ā ü+¼AÉ¼_2Aÿ¼CdÐ.day
³u2mA¼áÐCd2JA¼3+rµÓ42 4rIa2¢QaeC´d {Bº-» z[mµ} Bº/2B»£Bº3dl°×

:A¼ta+Bºl°×ü¾Á¼t£Bý á´{`ØBºwa2B¹£Bý á±Ā Bº£R®A¼tal°ûBCd´¯Ă
.»¯s {2B»£ÅÓ¡¸ +2Cd+ru[+« ¾Á¼t£Bº ´{`ØBý+« 3Cdj CdCdsÐ uÏ2 +°H\2N wa2B¹ £Bý+«
±Ā Bý+«µm¯s uÏ2+°H\2N4rK-ÿª uÏ2:2+r+°ü4qA¼
±Ā Býu Aÿ¼Ø ¯ÕgX¢/2Bº4r;+°a¹$Cd2mBý a`«2.£Bº3dÿuaØÖzA¼?¢¸
+2Cd ¯´{A¼¦G2]£CdÐa¢» CÖHTCÖ.dy+[CdÖ4µÓ+«sC¹A»³uC£Ø42.»¯Õ¯³u4 2
.»¯Õ2N
]£Bº ±Ā Bº ' TNÿT´ËC£[+« Cd#§+¹q+° ±pdBº CdH¸A2¼ mBºHA¼at ;|+ĀL
±p»¯L+« -+°Bº {2Bºq+° £L+« -2CdØm+«dü .»dü» # l°ûB a]±paz -BºT¢
I-SERVE 18
=+°Bý+¹±ĀL±paz;2#L4rl°ûay[¢a¢a8Bº Ā4rBº
-4ra ´{`ØBº Cd zjBý+¹¯2 +2Cd ¯´{ .d¯Õ Cd» CdH¸A¼2mBºül°× A¼³u ¯2Āa£ü
.»¯Õ Cd zjBý+¹¯2 ÖCdl°×2# ÖR¸ ;+° .¹# ´#§l°×£Bº Cd CdH¸A¼2mBºül°× TA»³u z+«s
üDÿ2]£3Td[m4³Õu2.dq+°¢a¢aTü´Õ¯sCdCd zjBý - uÏA¼µÓl×° uH´Bý
-4raCd zjBý+«:u¢Nÿ2.dĀ4rBº
´{`ØBº
Cd zjBº =2A¼+°u +°KÅÓ¡® +ra¯s 8BºĀs {" K CdE¸ Cd2B :A¼at z+«[s
±Â2AaÖ+r[+«.»L£L4L2]8Bº .£y"Ö+°2-2!q8T?«"¯Ð¯Ða´±Ā´Õs£R®A¼ta
:´{Bº-<2BºÖ -NÐIdÖ¯Ð¯Ða´2¢/£a

L¹Ð" {Ð£ÅÓ®JA¼
'Ö£CdH¸ff
'd£Cd2Býff-»Ö³u_2Aÿ¼2C¹Kl°×
»Ð zBý¯» l°×l°ûay£ {

;+° #Bº4C£ .Ö´{ff 'Ö ;+°C» Kl°× Cdu¸" 'd ;+°B» Kl°× Cd2B" ±pK
£ÅÓ®l°× K { ;+°Bý» +Bºl°×£" ´X _Cd {¢ ;|+ .Ö#§l°× 2A¼ü +rdü +r¯s£az
a£H±pCd£aza£H£?«¢+[Özü¯s£az£?«+« P®´X_Cd {¢ 2A¼ü+Qt
+rdü+r¯s£az-u|4Í>j¢K+¹CdE¸ Cd2B ¯s£a´Õ2AÖü´+°3l°×ü#¸4r
´X >j¢ K .d#§ _2Aÿ¼ {ü .»aCd£a :´?«+« =[ _Cd {¬iÖØ" Kl°× =[
>j¬i£Ö"=2Cd 2NCd2BºüCdü¸ü:´?«+« a`«2.£a¹"

CdH¸Cd2Bºü+¹¯28Bº #» 2]A¼[K¯ÕA¤2CdÖC»±ĀCdCdH¸A¼2Bºü2A¼L+¹¯2l°ûB

8Bº¯s » /2BH-u {Ð8Bº !q̧A¼ =2A¼+°["Kl°×±ĀCd>jü£d[Kl°×CÖEA"Kl°×
±ĀCdCdH¸Cd2Bºü2B»£a[CÖEA"£ÅÓ¡® a`«2.£a[CÖEA"£ÅÓ®+¹¯2=2A¼l°×8Bº {"
JÅÓ®+¹¯2=2A¼|+Bº¯s£ {"+2.Ö23¢]2].Ö´{

£d£ Cd zjBº {Ð µ¯s2 .dA¼ {l°× £BýT Kl°× CÖHd[ Td 2 +rA¼ '
´´ 2 .d2-2C£;+°a+° Ö uÿ 2X4r l°×+°[´Õps2N:N¯CØd B[+JüqA¼ -¯CØd B[+
JüqA¼-2A¼|+:NTAÉ¼Øá ag23¢] ¯s'>4Cd s¢¯CØd »qA¼-2!qKl°×[>Ö
TCdüqa>jqA¼£µÓ qA¼

L'´´ 2.d2¢:2Cd+°AÉ¼+°[´Õps2A»JÅÓ®2C£´{#§#2+°[´Õps2A»\#§#2+°[´Õps2A»
Ì-2?u£"- {+°[´Õps2N=BL¢=2Bº TN+°[´Õps2NA[¢-üü+°[´Õ¯s£az
¯Bºü+°[´Õ¯s£az-T=2C¹:J-2C»'´´2.d2¢:2Cdl°×T2]á ag2qA¼ff
-4ra.» ¯¢Aÿ¼:+°Bý+.»y¯L+«£Ej+« ³uL¶¯aÙ´vLs.»¯Õ P®-A»¢Aÿ¼C¹¾í¯aÙ
+Ā\2.£Bº;+° Ø+«s.»¯s/´£Ø¯2 Aÿ¼Ø¢¯aÙ=2A¼l°×TBº4?u§Bº2!qCd+«.day
TBºQ ¯¯Õ_2Aÿ¼CdÐ »ÿu2XJA¼.day|+2Q+°L2]>já2áüIaT L2.dBº2AÐa£
_2Aÿ¼CdÐÿu2X[±p4?u§ü»¯2+°ü2C¹'a+°24r¯aÙTÿu42.»µBºÌ-[´Õps2N-¯ü
Td2¢+«ÖÅÓA2-4ra´{`ØBºCd¢Aÿ¼+Ā\¯s£Bº
I-SERVE 19
´{`ØBº¦ÌCd zjBºCdE¸Cd2B-[uAÿ¼´BºCd£ {u4r3¢]2.d[>24r´´ 2 .d2¢
CdHA¸ 2¼ Bº ü» £ÅÓ¡®£a£"CdHA¸ ¼2Bºü-» ÿu /A" CdHA¸ 2¼ Bº ¬ a¹ l°×CÖEA¼
8»¹+raùü.»Cd JÅÓ¡® CdH¸A¼d2Bºü[»jĀs2ÿuTĀs2
_2Aÿ¼C»ÐÿuTC¹_2Aÿ¼¦
áC»ÐÿuTCd¦á¦,
T©Ā CdAµ¼ } »³u
¯ÕgXa£bā [_2Aÿ¼K,,¯aÙµ¢¸+2°
_2Aÿ¼ {-l°×2!q_2Aÿ¼ {µÓCd {-l°×2!qµÓCd {;+°Áa£¤[ {ÐT +[ Nq¯ s £ {
-A»Áa£g[ a¹´{a4- Cd +[X»ps2N-N³Íaz4r_Cdl°×C¹2NA[T´{ ´{a4
-2#£ { {ÐKÿu KNA[ÿu A[N'´´ 2 .d2¢/_2Aÿ¼C£ÐüK-u2?«»
:´{B¢]2.dKl°×[>Ö_2Aÿ¼Ö Bº"

'A»³u»»»ÿu2X¢ {Ð£ [»+¹ Bº2qA¼-az£+2.Ö2.Ö_C£

'A»³u 2!q8T?«";+°C¹üA[Ö+rüa+°s2A[Ö+rü= z+°ü£?« Aÿ¼Ø¢

4$:2C»+°A: K>BºÁa£gü L¹Ð" {Ð.»Cd ¯Ðÿu {Bº {>BºÖ a+°s 2ĀA¼ü
ÖÐ?u§- {C£ {" LÖÐ a"3¢]2.d+¹

:+°Bº aw 2BºA»³Íü£az;+° A»³u2 á´{`ØBº a¹A»³u2 á±Ā Bº'

A»³u 2¢;+°
»ff/2N3A»³u2¢;+°
»ff/2N'A»³u2¢/
»ff'a+°s 2ĀA¼ü
+rA¼3A»³u2¢/
»ff3a+°s 2ĀA¼ü+rA¼-u|4KCdHÇ 2d Bº ü£LµÓVa2¢/

a+°s 2ĀA¼ü+rA¼-u-azC»´{`ØBº±Ā BºCdE¸Cd2B -» á¸ = L+«¯2_2Nÿ2]T"
-+°Bý a+°s 2ĀA¼ül°×¯2_2Nÿ2]£"£?«¢/2B»
»ffl°×¯2_2Nÿ2]£"3¢]2]
.Ö´{ ff
±Ā Bº ¦ -£ a+°s 2ĀA¼ü » +rA¼ +rK ¢´ü /2B» ¯+°j µÓVa2 » +rA¼#2
u {2BºA¼ ´{`ØBº ±Ā Bº CdE¸ Cd2Bý : K 3d ¯gü µÓVa£ü¢ / ¯+°jµÓVa£ül°×
¯2_2Nÿ2]»
´{`ØBº¦Cd zjBº-u-azC»K¯+°jµÓVa2>j>jü4r;+°!q ps2A" Aÿ¼Ø¢ L±paz
+CdsN ps2A"
±Ā Bº¦-£H24µÓVa2¢ |aT/2#2N"-N=´?«2.¹-u-4Cd24r ¯s»
/2N
´{`ØBº¦ 2]N-u-azC» K¯+°jµÓVa£[+« ;++°>j¢;++°CdH¸ Cd2Bºü£a
±ĀCd>jüCdH¸Cd2Bºü2C£ a`«2.£a L£L+¹¯2»ÐBº»ÐT"
±Ā Bº¦-2!q»Ö+°?« >jü¢84¹C£ü¢8CdHÇ 2d Bº ül°×+Bºl°×Öi´{?u§¹CÖü¯l°×[
A¼¦G2.£ü2?u£"
´{`ØBº¦4¹C£ü2?u»T?«"+[>jü¢ {Ð 4rü4r´{?u§ {-Bº {ü¢.Ö#¸4r´{?u§ {
+2Bºü¢¯Õ2³Íü4r´{?u§ {A¼¢¸.»´ü4r´{?u§ {l°×4r ¢¸+¹Cdü4r´{?u§ {+[Āa¸
I-SERVE 20
a£>l°× aBý4r´{?u§ {-BºT+r+«4r´{?u§ {¾³iu³udA»µÓ2¢844r´{?u§ {C£?«.Ö#§JA¼
´{aw4i ´{?u§ { »Bý.Ö#§ JA¼ A¹Ö ´{?u§ { ÿªa +°´{ Cþ@¢ S 4r ´{?u§ { -+°Bº2]
¯a£¯L£l°×Cd zjBý4r´{?u§ {:´{Bº+rA¼;+r+°±ĀCd>j¢ a¹>j¢;+° ´Bºl°×´¢
´Bº´{aw4i UTCd24Bý´Õ¾í >j¢£l°×Cd zjBý dØ { a¹>j¢;+° ¢dA[+Bºl°×Öi
´{?«§3¾í>j¢£l°×Cd zjBýÖi´{?u§ {

Cd zjBº»Ð+rA¼»-»+° >j¬C£s]ü+°4r´{?u§+°´4r´{?u§4A¼t4r

Öz¯H4r:2+r=¹a+rü4r4Cd>j¢1µhiü2¢;+°3.£aØ´{Cd Bý4r´{?u§:´BºKl°×
-4r´{?u§£l°×£>jüK>jül°ûBCÖü¯CÖH¯Õ »= L+¹¯28Bº£H"8
Cd zjÅÓ®+¹¯28Bº£H"8CdH¸Cd2Bºü+¹¯28Bº£H"

Cd zjBº']l°×¯ ¯ØCÖ4rü2!q;+°!q aÙ2 {2N£_2Aÿ¼ {ü2#£ {+°A

J?«¢ÖzA¼?«Á¼2
»f+°+°»-2!q8T?¢CÖü¯+¹-NCÖü¯l°×2!q
»f-»ÿu »
=\L±pCd2N A[C¹±Ā# _2Aÿ¼ {ü» ÿu2X A2C¹±Ā# _2Aÿ¼ TÖ4 µ¢+° l°ûB
=\L±pC£az

+°+° Cd zjBº z2A¼a ' A¼¦<´{ ±Â24 3´{+¹ ¯Ă¢ +¹L+°ü ±Â24ü
3´{+¹³uA¼dÁ¼j2¢3CdjĀ+rC£a2.»¯+¹-u.» ¯s ¯2Āa£¯üK£#2Cd#-»
CdBý]¾´#§l×° ±paz[ajüÖ¯Ð.dyāÖ¯Ð¯Ða´2¢ {ÐT\H±pC£ {A2C¹Kl°×µµÓÐCdÖ
Cd´Õs+°ü4Cd2Nff
3 TAÿ¼24r -4ra ¢Nÿ2.»¯L+« Cd zjBº ±Ā Bý+« uÏ¹A¼dÖ ¯Ă Nÿ l°×NL
Aÿ»Ød£¯£C£Ø42.»d4H4rBº3Cda£Cd 3pA¼aHA¼taU jl°×s¬i .£u+rü2UT2]
/2Bý3-BºT¢»dAÉ».dyā4r¯2.dL2.£a+°+°a£ {Ðl°ûB-A»TAÿ¼24r
££a£
_2Aÿ¼ {üff-»ÿu ´LCdØO2]Aÿ»ØdÖCd©ĀkC£Ø4r[3µaÓ z2]U jl°×Bs º iÖ ¯2.dL2.dff
-£Bº WBº
';+° z+r-?u[+« WB ºµ¢¸+rüI¯l°×£Bº=2A¼+«2CdĀ4I¯Õ#§"'
´µ Ó /´µÓ ´+ a° ` 2¢+«´ W» 2]8±Āa¨l ×° Bý+w i £+°H\IaCd2N[ u[+«'T a`TAÿ2¢»
WBýzÖ +°¢Aÿ¼£´ùR+°-2C£:TBý/2N
=u42?ua£.dBº2Bý
'/´µÓ ´+°a`2¢+°AÉ¼ü£az-2A¼¢wa2Bº+°AÉ¼ü:´?«+« 4Bý]±pdaz
;+°?«>+° ³Ía£$+°AÉ¼wa2Bº N´{`Ø±Ā ü+°AÉ¼'+°AÉ¼¢¸+°AÉ» z2N"8A¹wa2Bº±ĀCüd
á¸ -BºÃ2¾´#§l°×[.day¾´2.dCd/2?uBº-2C»
[ u[+« ¯ÕgX ´+°a`2C¹» ¯ÕA¤2Cd ÿu4 ¢Aÿ¼ -az±paz2N :+° 3.da` ÿu4 ¢Aÿ¼
.»d A¼ü.dl°×£Bº-2A¼|+Q[ á/´µÓ ´+°a`2/´µÓ 2-2!q]Cds´µÓ 2- #
Q[+« =[a+rü/±Ādü2?uÖ3/±ĀdüÖ+° 4ü ³uCd_A¼¤Cd 8T?¢T L2.d#»
³uL¶+«ü+°Ø2-azC»'T a`3d ¯Ă¢¾´#§l°×
I-SERVE 21


» uC£[U [sdCd ds ØDÿ¯2TµÓ[fs f
-»/CdXs¯ÕgXüdü+° [+«-Cd+rH-2A¼+¹¯23 ³uL¶'´+°a`2¢Áÿ24r
4rNÿu³uj`+°AÉ¼ff-»+°AÉ¼Áÿ+°AÉ¼4r.Ö±Āü[ ¯Ă¢¾´#§l×° £BºA[A¼4Ùal×° .»|a

z2A¼A[Cda£ÐC£l°ûB]Cds´µÓ a£Ùü¢/2B»a+°a+rüÿqAü.d´Õ2.dA¼ü.dl°×£Bº
' ÿqAü l°ûB -BºÃ NBº2Ã 4r +r+° ;+° a¯¢ áyl°×2# ]y 4rNÿ u³uj` +°AÉ¼¢+«
´»W2´.»¯Õ P®A2?¢¸2]:Cda ü´Ëz+°AÉ¼ü¢+«´W» 2.£ü[3d´ùR+°»¯l°×£Bº3
´ùR+°¢ÿu424r:´?«+« >+°+°AÉ¼´{`Ø±Ā ü+°AÉ¼´vasdØaz
>+°+°AÉ¼¢8A¹;+°7³Õu2.d[¯[»µ2Ó ü¸ 2] #.ÖT´Bý-N42BÖl×° ³uCdsl°×[
]Cds ´µ Ó 2=u+°ü4 .dy¹¯]2.£Bº´{`Ø±Ā ü+°A¼É ¢ AÿØ¼ Nÿ+raül°×/Cds Nÿ+raü
Ö2#´Bý=u¢Aÿ¼.»Āsa¹3TAÿ2.d´Õ2.£Bº:+°a£¢»+°AÉ¼¢-+¹l°×2B¯NÐ.£a`
±Āa2ÿªÖA[+«a Ð2Cd4a¢Aÿ¼C¹BÖi/#§2Bý_N¤T+r¯2.Ö2N3Cdj uÏ2+°H4| Ā +rµÓ2
l°ûB/2A¼[.ÖÁ¼ü.dl°×£Bº-2A¼l°×´ÀL+¨ 4° r ¯aÙ±Āa2ÿª2¢ W ³uL¶;+° #
NuBº
)a£ _H.d+° Ls+«+°H\#¸4rKl°×³ua¨£Cd4s r_N¤T+r¯2+°H\3Cdj uÏ2

+°ü44r+°ff-[
Ö2#» 1a£ zBº3
_H = a" 3_N¤ T+r¯2 8T?«"ff -[T a£üBý4rBº W

³uL¶:uÖzA¼ü¾´?u§BºÌ
_H.d+°m Ls+°AÉ¼
a£ Kl°×CÖü¯+°A_H.d+° Ls±ĀC£ÅÓ2¢a£>Ø2.»¯s/2Bº#2-Cd£ £ C£a

Ls-az1³uL ü¸±ĀC£ÅÓ¢+r[+«.»L£-+°BºĀ?«q[Öiÿª 2C¹a£>Ø2.»¯s-2Cdq[
ÿ¢4rüÿªT¯s+rü24Bº´{Cd£Bº:u.£udz4rü4Bý]±pdaz
a£ ±ĀC£ÅÓ2 -2!q a+°2 -l°×» a+°2 ±ĀC£ÅÓ2¢ ;+° ÿu42 Cd» -+°Bº
±Ā´{üW+«2.»Tÿu42/2N3Á»µÓ2A¼¦< d24r/2#2N±ĀC£ÅÓ2¢T\Hÿu42
Cd2=2C¹¯2A¼a24r/2#2A¼K-+°Bº¯Ða£Ù[T2]¯0uü£dK´{a£ùü¯§24r
.Ö_Cd£az+°A
+°+°» _H.d+° Ls+[dz4rü±Ā#-+°Bº-2Cdq[¯<ÿ¢4rüÿªT2]-ÿªT2]
£?«C¹T¯Õw4Xs±pdBº] L+«£?«JA¼Öi z<Ø2+°H\2N
-u2?« A¼µÓ¢ -Cd+° a¹$ :2?« +«?«+¢ l°ûay[ ¯2Āa.d+° ¯ÕXg [ 4L2] :u
3¢]2.d+¹ #2±Āa2Dÿ2.£BºÌÌ

:2+r=2Cd+rü2»[ua£>Ø2.»dH"=2Cd+rü2'ÿ¢4rüÖ2#á4üIdH"
-»´4Å Ó¡®-»a£Cdü-»¯2Āa£ü-»´ü.d¯Õ.d¯Õ¯Õ|4Ùps2N´Õü¸.»§4r+°[´Õps2N
:N:2+r=2Cd+rü2Ā4rHff"
I-SERVE 22
:uÖzA¼¬i3¢.dü+° +° 24r_ü´Bý_aÖ+« 3_H.d+° LsCdl°×CÖHdl°×2B»
AÿØ¯ÕgX¢+« ÖR®±pdBº
+2Cd ¯´?«+« AÿØ2¢2]_d#+.£yBº
-u_d#l°× ¯s» -Cd[+«Cd]´?«¯2´Ë#;+°?«4as]y2N3¯2´Ë#¢
_HCdCd2B ý Ö Ta¹.d`«k +[¯2A»³Í üBý4rBº-´?«Cd2Bý+Bºl°×ü¯2ÿu`:uĀ\2NÌÌ

Cd2BTa¹.dA»2A-[ÿu2CdüµÓT2]±p»³uA»tN" ¹Ö³u2µÓT2]
±p»³uA»Nt "8Āg£[±Â2NC»8ùC d d 2TBý±pCd2A¹-u2?«Āg»N"´{a£ Xsq[
µµÓÐCdĀg»Nff-['a+°24r+Bºl°×Cd2Bý[´W2.£Bº
-Bý|4£Bº.Ö ´£Bº:A¼taa£$q+°+°Ta¹.d.d+° Lsa£$ü´Lÿu¢»Cd
¯ Aÿ2 ±Āa2Dÿ2.£Bº
TTa¹.dBº£d£_E/2N-u2?«Āg2/2N-N.£u¾Á¼tN+rK-+°Bº-Bº {ü
q {+2Bºüq {¯ zAüq {-¯ü´2.dÿªC£qq { {üqaA {üqa
A» Cdüqa:A¼t|a/£a;+°a£$;+° 2X
' 2X.£u4?«§£Bº/Tl°ûüy4üBº q[T áy4üBº 3a£$4rL+« -[
´ü.»¯Õ¾´!q§N:Cd+°B»a£$4ra Cd28+r2Cd2¢¯Ð¯g24r³Íaz4r/2?uBº-A»
{Ð+¹al°×»Āg2
_H3Āg2=+°Bº2N"A[.»|aAÖu"A[w4ü.dl°×»AÖu"
Ta¹.dBºl°× a£3a£$;2#L£B»4rK3 2X+«2A¼ü+°ü+Qt¾¯iØ2/2NA» Cdü
+rK a£+°¯ü +rK = Ða -Cd[[ 8J .»d q+° -Cd[+« o2\ ±paz£|a ' 2X[
>az2.£ü2!q3a£$4ra+°a| >az2.£H-Nl°ûB3dl°×-»+° >jü´{`Ø_ü2+°H¯Õ ¯s»
ĀAÿ¼Ø {Cd2N
l°× a£_E»4´Ja`k[K¢»Ð-l°×2#£ { {Ð' 2X[
>az2.d4H \C»-´{Bº {ÐJaBý»[»;´{l°×2?u
_HCd2B3 2X[>az2.»/±Ād2.Ö´2Bý
Ta¹.dBº £d£ ;+°!q /±Ād2 -A» a£>Ö42 ¢+°2¢ a£$ £BÖiC» 2X Cd»
l°×o2\±pC£Bº 2X £BÖiC»a£$4ra¯üÿª24ro2\±pC£Bº:N-[a£ uØü¢
/I|a
'a£>Ø2¢l°ûB:N:2C»+°+°» :+°Bºa£$4rL[ µÓá.dl°×»´+«d 2X4rL[
µÓá.dl°×»´+«dwa2Bº8+°+rü2¢Ā\±p£H-´{B»3a£>Ø2Kl°×ĀÐQÿ2- {Cd2N
l°× a£8A¹¯2|+Cdÿu¢ ?u¸BºCd£Kl°×+2Cd-a2g -»Ø/2#2N6£3
¯2A»³uÖ2A¼l°×"»» ¯?«4r.Ö ´ĀsT
».Ö´ÕĀg2/2A»-A»A¹ üa£>Ø2+rA¼-A»Ö+°2-+°Býa£$-2!q
á Cdj 2X-2!q ¯Ă- ¯Ă¢´vaÐ>j£¯ü-» ±Â4ü/£az±Â4q
»´Ëü4r L#¸4r ¯Ă¢[£¯q'¯gü´´2.d24r a£az´Lù 2.Ö2Aaz
I-SERVE 23
+°+° {Ð3 ¯Ă-» 2X[>az ¯s z¢¸+rü>az2]!q̧+rK-Cd`«k>az2.£ü2!q
|+ ü2+°2Bº_ü2.£üA¼+2.Ö2/±Ād2l°ûB/2BH
_H¦8T?u/±Ād2"
Ta¹.dBº¦
£d£Td£2.ÿdü´[+«a£ {£?«[Cü\2.d+¹ #»ÖzA¼?«/±Ād2

+rK:N-2CdC»H+°+rA¼A[+° 24r-ÿªØ¯Õ2.£HTd £2.ÿ£´LC£Ø4 £Aÿ»Ød£¯£
C£Ø4 £;+°!q+°+°4?«§´d Cd2.»¯ÕA[ĀNÿ2.£H

£d£_E -Dÿ±Ād2´+ra2U {Bº2!q ¯Ă ¯Ăwa2Bºa+rüÁa£¤ü

¯Õ§.»¯s2N;+°?« [dCdÁa£güwa2Bº-[dCd Áa£gü

[dCd Áa£gü-2!q¢+°2¢ l°×+°[´Õ2.» £Ø ³ÍL+° Áa£gü.Ö#¸´{#§ü

2?«T

-[dCd Áa£gü -2!q ±ĀXÿu¯Õ+° Áa£gü -2!q ÿu2X ü¸ >[j2.» Áa£gü
a$¯ a 2µÓ+«as > Cd2 2?«T

' ¯Ă.» ¯]C£ü¢;+°4´T]Cd » T#2!q-NÁa£güC¹±Ā#£?«´ËH C£ül°×

l°ûB;+° [d [¯Õ§ .»¯s2N3[d üá2á¢U {Bº;+°´{BºÖ+rNÿ+ra24ü
>j =CdsC£Bº =Xs 3CdjĀ+rC£a » [dX[ -2A¼l°×2?uBº -2!q [LÐ+°ü ¯ Nÿ[
-2A¼l°×2?uBº-´{BºCBd º[¯Ă24BÖi ¯Ð¯Ða´2C¹´+rW¯s /2?uBº

'U {B» a¹-´{BºµĀsü»[dX[3µaÓ z2]££TAÿ¼ ¯Cd ajü3.dL¯s /2?uBº

-´{Bº :´{Bº l°ûB ¢´ü [>Ö 3Cdj ;|+ a+°24r /2N -´{Bº +Cds4r
[¯Ă24 +rqA¼:´{Bº+Cds4r¯¯24 +rqA¼-´{Bº:´{Bºl°ûB
¯āaXĀ C
ff¯aÙ Ìµ¢¸+2° ¾Á¼t +2Bº.Ld d/2NA[JA¼ .£u.Ö#¸£az+«2A¼ 2]
.d¯s£B+°Bº
3³Í3.dLd[µÓyü24r/2Na£ff-l°×£Bº:2Cd¢4rH ]y2N
.Ö#K¸ +°Nuaz3+°AH¼ +° ü¸ +«2A¼ /' [Õ+« 3+2Bº.Ld »+°A¼üCd#¸[´Õ2]2N
-|a+2Bº.dLd+°A¼üC¹2Na£ff-£Bº

[ u[+«3+2Bº.Ld dl°×+°Aü¼ Bº24r[+°Aü¼ +°±p Bº24r[wa2Bºq {/#¸+°[´Õ2.dBº2

4rHEü-u|43Cdjl°×[LÐ+°ü¯ Nÿ4rK+°aj ´ Xs4rKwa2Bºq {/#¸+°[´Õ2.d#2
¯Ă.» ¯Eü

+°+°l°× a£ 2-l°×»AÖi 24rK[dX4rK[ u[+«q» q {/A¼u¸;+°

¯Ă-N;+°?«CdBý]¾´#§l°×±pC»8N/2#2A¹A[-u|4/2BºK

¯Ø¯s24C» ĀAÿ¹
dA¼bā CdØ¯sCdCdsAÉ,ff¯aÙµ¢¸+2°

l°× a£U {B» µÓVa2Aÿ¼L2.£Bº-2A¼ q̧ +°aj uÏ£ül°×-Nÿ+rL-dØBº-2A¼|+

£Bº8N¯2+°H ¯s -A» >a4C¹2N¯2+°ü2£Bý .»Cd¢¸ /2N+°+° ±½a2C¹Öia£4rØN
ĀAÿ¼£ü¯2±ĀN2.d+[
»»á Cdjff-»¯2+°u[ Cd » .»d H ØX|a+°¯2+°uü

a£Kl°ûBºA¼
I-SERVE 24
:u
»» _³ujff» ¯2+°u[I¯+¹ ?u[+« ÖzA¼?« -BºÃ2 ÿ¢4Cdk+°+° A[

.d2´{+¹ÿ¢4Cdk/2Cd al°û¯2Āal°û´2¢74uBºC£ {CdÁ¼
ÿ¢|4ÐaXa£Ø
udC»ÿª £WK,
á£[aÐXĀs C
±Ā´ØC»>dAazKff,,¯aÙµ¢¸+2°
_HCd2Bÿ¢4Cdk=u±pCd2N"
Ta¹.dBº3Cdj uÏ2.»Cd»±pCd2N
_H3Cdj uÏ2=u+°ü4Cd2N"
Ta¹.dBºCdCdsÐT.£a` ü¸ Cd»+°ü4Cd2N
_HCdCsdÐT.£a`-2Cd¯üÿª "
Ta¹.dBº
Ā ØBý+« ¯üÿª2 +rA¼T+°¯Õ2.d[ ¯Ă 2] a£Ù ¾´#§+¹£ü2!q

a¹$£ü4ÿu4rü.»¯+¹£H-2A¼¢wa2Bºÿu4rüÿ¢4rü+¹¯2 Nq¾¯dØHÿ¢4rü
-2Cdl×° T2.dl°×2B .d¯+¹£H ;+° ÿu42C¹ µ¯sµÓ `2 .»d H µÓ `2 -2!q ;?«4§ r
T#2+rA¼
/´[C £+rØü[?« C£CdaØ á_³ujCdCdÐ»ff-» [µÓyd2+°ü4B[+««

-l°ûüÖ ¯Õ+° £Ø±Āa»-4r-?«§3¢.d£á2´|aµÓ `2:+°£ü4 ÿu4r[
4aµÓ¡µÓC¹4Bº±ĀH

+° 24r]Cds2´LµÓ¡A¼¤ {Cd+Qtÿ¢4rü+¹¯2-?«§¾´#§l×° wa2Bºÿu4rü¢;+°

ÿu4r[ 4aµÓ¡µÓ +| |+?uaz2.d+¹£H -2!q 3 A¼µÓ ¢ ;+° ÿu42 ÿ¢4r[+« ;+° ÿu42
µ¯sµÓ ù[+«wa2Bºÿu4rü4aµÓ¡µÓ+«£Bº+¹£H

¯Ă :2+r +2.Ö2 ´LµÓ¡A¼¤ÖC» ;+° ÿu42C¹ µ¯sµÓ ù[ wa2Bº ÿu42C¹
Öia£4ØĀAÿ¼ Bº ÿu42C¹AÿØ£[£ü4 ÿu42C¹4aµÓ¡µÓ-ÿªØ¯Õ2.£H

:u2?« ĀAÿ¼ .» ¯#´{Bº ĀAÿ¼l°×Bº Cd ¯Ă[ .d2?«´Õü¸£`«k +r±ĀBºl°×#¸

+r±ĀBº+¹£H
µÓiÖ µÓcÖ¦i ±ĀüKd2
dz+«sDÿ¦±Ā ¹+«sDÿ¦,
µĀsag´Lù»
±Ā»]yCdsuü+°,,¯aÙµ¢¸+2°

¯Ă»´¯Õ£Bý+« /±Ādü.d´Õ2.£H ³uCd {ü.d´Õ2.£H 2] #ü.Ö±ĀH

Öü¸Öü¸4ruH2.£Hµps+V°s X¢]Cds´Lù [´LMH2.£HC2A¼a ´Blº û° BºA¼ 3CdjT.£a`
Öai £4ØĀAÿ¼ 'wa2Bº-ÿuØĀü8+°+rü2¢Ā4rH'wa2Bºá¯a3µÓd 24rá¯a
±p+2° 4r/2?uaz=u42!qÿ¢4rüJA¼a]Cd\ÙC» ¯Ăá_³ujÖi´{ ÅÓ¡®Cd2N-+°Bº
TµÓT¯s2N-u ¯ĂTµÓT2]+Qtÿ¢4rüJA¼ 3µÓ Cd4ÙCd 2N
I-SERVE 25

ÿ¢4rü[2N2.d#2»ay+¹£H[2N2.d#2-2!q X#§#2+rA¼ÿ¢4rü ü¸ +°H|4

A¼Lù ü4Ls2.d#»ÿ¢4[2A¼:N¾´L\+Qtÿ¢4Cd k Cd4 CÙ d 2N-NCd\Ù +Qt
CdCdsÐT.£a`¾á4Cd2NCdCdsÐT.£a`.»¯Õ+Qtÿ¢\2.dB[+«Ö4ØÖÁag»+°[´Õ2.dA¼
-2A¼ ü¸ ÿ¢4Cd k Cd4 ÙCd 2N ' TAÿ¼24r ÿ¢4[2A¼ CdCdsÐT.£a` 3Cdj uÏ z -» Bº
3´sTCd ü 2?«T-T;+°A[++°?« /´+ra2.»¯l°×2#/2?uaz

l°× a£_EKl°×:´{Bºÿ¢4[2A¼Cd2Cd#C£4r+°H\2N-2A¼ ü¸ {Ð´LµÓ¡A¼B¤ º iÖ

£l°×¯AW {Býu4r+°[´Õ¯s£ {
¯s¯s¯AW f)¯AW ¯Ða´{BKl°× Āa2ff
'_HTa¹.d¯2£A¼ 2C£=´{B¹]´{Bº>L\2NA[:´{Bº±ĀC£ÅÓ¢+°2¢
l°ûay_H4as.»¯l°×[Ö a»¯l°×2#£Bº3£BºCdCd2Bý CdCdsÐ¢Aÿ¼ .»¯s .»¯ s»
CdCdsÐ2¢EÖ+Bºl°×¢»¯AW {Býk.d¯s
¯s¯s¯AW ff-2#+Bºl°×|+ Āa2

¾´?«§ ¯[»µ[ Cdü.d+[ ´{ü+«2] ±pCd£Bº _H.d+° Ls 3d 3¢.dü :2+r :u
Ā4raz
_H3£Bº£Cd2Bý.»¯Õ¢Aÿ¼2C£'£Bº4as+ps2N-A¼§2+Qt:£ÅÓ £l°×ÿ¢4rü
JA¼Ta+«s+°H\2Nÿ¢4Cdk.du¸a+° z2A¼=´{Bº=uÖ2á£¸BºCd/2B»£`¹k4asps2N
:´{Bºÿ¢4Cd kW2.dBº2 ü¸´µ2X4r/2N
µ ØT´L[a£ÐT
¯< ¯µÓ»¯ÕgCd¦,
-d s¦´³ u ©ĀØT
.d2A¼D2_:£LCd¦,,¯aÙµ¢¸+°2

z+«s±Â2N#¸4r/£¯<24r/£µ2X4r/£¢´ü32A¼2C¹±Â2\±pCd£
¯?«4r.d2A¼D2_2¢l°ûa¹y¬?«§#¸4r´{ü+°L2]±pCd£

:N¯¯Õga2+r Bº2+¹¯2:´{Bº L2CdI 24rCdCdsÐT.£a`.»Ās

+rd2C£ A¼³u 2+«2ĀØCff¯aÙµ¢¸+2°

'´´2.d2-2!q8T?«"»2!q8T?«"-[:u2?« KT.£a`.»Ās

+rK'Td 2¢£µÓ+«s.£üA¼£l°×ü4aÖiµÓ¡+r.£aØü£L[´ÕüĀs3d»
-Bº4C£3d/Á»W ¯s £- uÏ2W¯s2N£l°×¯Ð¯Ða´¯ÕgXüDÿ¯s2Nff
_H:u3¢]2]3¢]2]+°ÅÓ¡®4?«§4r ¯l°×[Cdl°×ü4aÖiµÓ¡+r.£aØü£L[
.d+° 4rAÿØ[2.£Bº
]jd.day
µÓ¡+r.£aØü£L+« ' Cda2 4rü2Aaz :´{Bº Cd WØBº CdCsdÐO uÏ¯C¹ Cd A¼ac2
+¹aCd£Bº[ -agÖ2N Cd+°`» _H.d+° Ls l°ûay aC£ü +«?+« A¼4Ùa ĆdØ+° dØBº
_H.d+° Ls ¯2C¹24rq]4a {4rL+« ĀÐ4Cd2´H+«-ae Ø±ĀAØA¼H]yaCd¯Õ2³Í¯2JA¼
l°ûa¹y¬?«§ :u´W2.£BºÌÌ
I-SERVE 26
_H¦4aA»£J-4³u2 ü¸ £¢8A¹CÖHTT+°¯Õps2Nÿ¢4rüJA¼ Ta+«s +°ü4C¹2N
CdCdsÐ2CÖü¯+¹£ü» Cd´¾á4C¹2N'Td¯0uül°×³uA»tN"J?«+« ü+ra`»N"
»Ö a"Jwa a"'¢+r¬ a"
+«d £jCdTA¼2ÿ¢4 uü2+«2 d» £,
+¹³u2+°¯sÐ2+«» C»£¢+r:X AµÓ¡»,,¯aÙµ¢¸+2°
4aA»£A¼d C¹: K£l°×T L2.d2Býff
µÓ¡l°×Bº»2CdTµ2X4rqdØ3+rµÓ aÙ2¢=+°Bý+¹±p£ü»C2A¼a¢/£6£Q[+«
:[ #¬2A¼l°×"Āa2¯2|+´24r.Ö ´ĀsT
]N³Í¯Õs³Õu]£jCd2 :A¼2]jd» .d,
]CdsÐ2]A¼³u»C».d ¢+rWyNX¯24³u¦,,¯aÙ µ¢¸+2°
µÓ¡l°×Bº_E¯L4r.dBº'+°[´Õ2.»A¼2C£.ÖiCdØ»+°A
_H.ÖiCdØ >Bº wa2Bº+°[´Õ¯s£az+°A
µÓ¡l°×Bº-A»±Âa±Ā#.ÖiCdØ2;+°!q/N
_H'+°[´Õ2.»>Bº´´2.d2 !qT?«"
µÓ¡l°×Bº>Bº» qA¼.ÖiCdØ2 Cd » /2N:A¼2C£|+ ü2 .ÖiCd Ø ¯Ða´2 >Bº2 u4r
+°[´Õ2.»Nl°ûB.ÖiCdØ»
_H -A»T?«" » .»Cd`«k +°+° » ÿ¢+°s :N >Bº2 +°+° :N £l°× ÿ¢>Ø2 Ì -»
-ÿª 2¢+°2¢ {2N+°A'ÿ¢+°sÿ¢>ØTÿu42q»qA¼2?ua£"
µÓ¡l°×Bº
£ØC¹¯ÕsA¼©Ā§£ØC¹¯Õsµ¢C£ff
3µÓ¡A¼¤.ÖiCdØ2+°£Dÿ24r»|aA¼§qBº»|aµ¢CdqBºÌ-[»A¼2.Ö´{C¹2N:u2?«
»A¼£+rØü 2A¼ü+Qt {£az+°+°ÿ¢+°sü [ÿuT2.d_B» vÐ.ÖiCdØ»».ÖiCdØ»
_H±pK3 #;´{l°×£'ÿ¢>Ø ¯s {ü !qT?«"ÿ¢>Ø ¯s {ü ¯ zAd
a´Ö¢+rü !qT?«"
µÓ¡l°×Bº'ÿ¢>ØÁa£gü¯C£s 4r[£?«¯āLs 4r[A»[JA¼ 3Aÿa´Bý {£az".ÖCi d Ø2
JA¼»+°A¼+°+°- K.ÖiCdØ2Öz+°a±Ā2Cda£q4r[ a¹?«+r ?u[+«JüqA¼ -2A¼+°»
µÓ¡X l°ûB
_¾³iuj»A¼2 TµÓÐTA¼2 L2ff +°[´Õ2.» a ´´2.d2 -2C£ 3 á_³uj»

-2?¢2N+°+°'¢+rüK.ÖiCdØ»_E¯24³u24r.Ö±Āü2!q/CdCdsÐ2:2C»

µÓA¤ T»+rü2!q».Ö´Õ2N.£ü-Tq+°±pC» =2Cd .Ö´Õ£_BýA¼¢³uÄ ü

.»¯Õ !q̧6£ P®.Ö_Cd£TÌÌ
]C.»CØd +°ü£_2Aÿ¼¦
Cdj+«s aj+«s a.dØC» ,
]A¼.»C£ØGuC»jX
¯aÐ¯ÕA¤s¯24³u¦,,¯aÙµ¢¸+2°
I-SERVE 27
_EA¼+-az.ÖCi d Ø2A¼µØ+ra£[±Â2A¼#»_2Aÿ2¼ -4rA¼+ÌA¼µØüá¯ aAÿØ ¯
_2Aÿ¼2 .ÖiCd£Ø[+« A¼µØ+ra ¯2_2Aÿ¼2 ±paz µÓ¡A¼¤ .ÖiCdØ24r T\H±p #» z+«s -4r
.ÖiCdØ2Td +ra£[TBý]¾´#§#» z+«sA¼µÓØ¯2á2q[.ÖiCdØ»¯ ¯sU {ül°û-Cdj-A»
´va£kCjd :A» ¯aÐ¯ÕA¤2Cd ¯24³u2
_E ' ¯ÕA¤2C£[ {Ð ¢´ü 4?«§4r ÿu .»¯Õ!¬¸C» K { ¯Ðd24r» £µÓ2 q[
á Á[-2A¼l°×2?u {
¯ÐaÙ¢+°2¢ ¯´s_ü ;+r+° A» +raØ2 +¹¯2 ¯ »µÓÖ /£a » l°ûB 3
¯ »µ[+«ÖÅu®H z+«s±Â2N£L+«l°ûBA»³u2/2Cd al°û´vaÐ±Āa_¤2 ü¸ ]y´BºÃ
´üTBý]¾´#§Bº2a]2.dA¼ff
:u-2#»µÓ¡+° ³uL¶ -+°Bý2S3+rµÓ aÙ2¢ÖR®±pdBº
_H.d+° Lsl°×ü4aÖiµÓ¡+r.£aØBý #ü u4C ds4r 2.»¯+¹Ā4rBºÌÌ

- {4a {4ra.d+°4r.Ö±Āa-2C£.ÖiCdØ».ÖiCd Ø»¢+rüaz2N.ÖiCdØ»

Nl°×üaz2NÿªT-az2N´2.dÿªC£üaz2N»4r L2N¯ ¯sU {ü4r L2N

»2!q= a"'µÓVa£[_H-2#£a'µÓVa2¢Cdü+rdL|+ ¯s3.ÖiCd£Ø[+«
8Ö£Cd\±Ù pCd2A".ÖiCdØ2¢a+°_B»2A¼l°×J¬iÿu4»qA¼-N
¯aÐ¢+r ´va`2f
]CdWyNXd£
[a£ d£ CdC,
µÓutXjw+©i Ā].dyā+«s¦
´L¯āaX¯aÐ4r,,¯aÙ µ¢¸+°2
- {.ÖiCdØ2.ÖiCdØ2-2#£|a3Áa£g[+« ' ´wa a¾´?u§a "= a¾´#§u
[ u[+« ü¯C Áa£g[+« ´|a qA¼ 3 ü¯C Áag2¢2.» ' ´´2.d2¢[ ¯ ¯s
Áa£gül°û£ a±Āüwa2Bº8aBÃaz=u8aBÃaz"T asa´24r8aBÃaz-2!q
ÿu2Xa´24r8aBÃaz-AÿØ¯a´24r8aBÃaz-A»´+«d ¢3 ü¯C´ A a2¤ ¢2.»
.ÖCi d Ø2-» ál°ûBT aas ´24r»8aBý2N´´ 2 .d2¢[£ a´+°üü[2?«+ -Nÿ©Ā24r
3Aÿa24r/.ÖiCdØµÓ|+s ]CµÓ|+sCd¯Ð2Cd áa´24rl°ûBT as2.Ö2N+°[´Õps2N
-2A¼.»Cd'.ÖiCdØ » ál°ûB-¯ü.ÖiCdØ üÁag2u4r»¯aÐ£Ø´Õ4r/2N-A»T?«"
;+° á ;+° Áa£g[ Cd» 3µÓaz2.dl°×[ /2Bº4üA¼ +r[ -[ Áa£gü =u
-µÓaz2.d4üA¼"-2?u|aÖ-A»J]l°×+rA¼.ÖiCdØ»££Áa£güa±ĀK±Â2N2N
+°+°;+°.¹#Áag »N+°[´Õ2]2A¼2!q-+°Bº.ÖiCdØ2l°ûB/2A¼ !q.ÖiCdØ2/2A¼2!q
.ÖiCdØ2-» ál°ûB-+°Bý+«-Ðaz¯s!q̧-2!q´´2.d2¢=+°BÖi£Áag [´Õü A¼4ÙN
8N/£¯|a-+°Bº.ÖiCdØ »Áag /!q§-N/2N+°+°.ÖiCdØ » á/!q§+°+°
.ÖiCdØ2C¹±Ā#.ÖiCdØ » ál°ûB¯aÐ£Ø´Õ- {C¹2N
I-SERVE 28
3.ÖCi d£Ø[»»»»- uÏ2¢´BýC»£l°× ¯Ă»¯2+¹ÿ2ª +°H\»» '>Bº´´ 2 .d24r
+°[´Õ¯s£3£|+CdCdsÐ¢Aÿ¼+°H\C»»£ a´ÿqAüql°×2BµÓT2]±pCd£ff
_H.d+° Ls:u3¢]¯s /2Bº4r»-Cdá T»+µ° H+°+°-Cd[ ¯Ă)2+ra2¢
ü4Ö±paz2N
:X¯2]2Cdd»
_H¦á +¹TA¼¦,
)2+ra£A¼a¤ā C£ag2
ÿu dxj ¯ÕgCd¦,,¯aÙµ¢¸+2°
:N;+°4´µ¢¸+2° £Ø0uØCdÌ32A¼¢Aÿ»2A¼¯a¯ÐXA[.d+° 4rT L2.£Bº
.ÖiCdØCdC£sÐ[-¯2Aÿ2.»¯s /2Bº4r_H.d+° Ls ¯Ă-´dCd24r)2+ra2C¹
-¯2Aÿ2.Ö2N2N)2+ra£[+«.ÖiCd£Ø[+«¯2_2Aÿ¼28T?«"Ì-2?u|aÖ)2+ra2¢
-+ra/+ra +ra£ü£az:T4r+°8 ak ¯ā#24rT[´Õ2.d[;+°£A¼¯ÕgX/2NA[ ´|a
-a¤ Cd J?«¢-+ra2 ¯gü´´2.£[¢Nÿ¯s2N -4r u4C ´´2.£[¢Nÿ¯s2N
/+ra2¯+°j´´2.£[¢Nÿ¯s2N-4r¯Ð´´´2.£[¢Nÿ¯s2N +ra2+ra`´´2.£[
¢Nÿ¯s2N-4r- uÏ£[¢Nÿ¯s2N' Bº- ¯gü¢.ÖiCdØ»/2N:2+ru4r
.Ö±Āü2!q/N.ÖiCdØ2;+°!q+rK-+ra/+ra£ü.»Cd ¯]2´_B».ÖiCdØ2¯2+¹ÿª¯³ÕuCd24r
/2N¯2+¹ÿª2-2!q a-+ra2A¼4Ùa¯gü¯2+¹ÿª2C¹+°H¯Õ/2N/+ra2A¼4Ùa¯+°j
¯2+¹ÿª2C¹+°H¯Õ/2N +ra2A¼4Ùa+.»y¯L+«-+°Bº¯2+¹ÿuüq {4rK¾íwa2Bº¯2+¹ÿuül°û
üÿªCdÖ -TA¼Ø- uÏ2/2N-+°Bý.ÖiCdØ2'-TA¼ØC¹+°H¯Õ/2N+°+°' Bº
Á»µ¢¸=+°BµÓ¡A¼¤Ö.ÖiCdØ2Aa+°Bº2qA¼¯2+¹ÿª2C¹¹- uÏ2C¹¹+°H¯Õ.ÖiCdØ»
Aal°×C¹2N:u2?« '.ÖiCdØ2JN+« =+rH»BºJA¼+« =+«#¸4r=+rH»BºJN+«
=+«£Bº »Bº .dBºBº »Bº.d#§C£ /A[.dĀsBº -u|4 -+ra /+ra +ra£ü
2A¼l°×£Bº£?«[A?«/-a¤ Cd z.dĀsBº-2!q£A[.dĀsBº-2!q:2A+°?«
-+ra/+ra +ra£ü-¯©Ā§ ¯g.dĀsBº'-¯©Ā§ ¯g¢¯2+¹ÿuü+rK- uÏ2+rKq {
.ÖiCdØ2¯aÐ£Ø´Õ +°+°-N:+°Bº l°ûB/2BýIaCd2N+° +°'-a¤ C£ ¯g¢[.ÖiCdØ2
´LµÓ¡A¼¤ .ÖiCdØ2 - {Cd2N A2A¼l°×£Bº _H A[ ÿuT2.£Bº -A» »» -ÿª £[
-2A¼l°×£BºA[ ü¸-Cd[+«;+° ¯ÕgX¯ÕN¤2]2N-N¯|aÐ2Nd ¯ÕXg 8:2Nd
Tdü4Ls2.d[¯ÕgX-A»[LÐ+°ü¯ Nÿ¯ÕgX-A»_H+«-2N2N
-u [LÐ+°ü¯ Nÿ -´dCd24r ¯ÕN¤2.dBº2C¹ 3 .d+° Ls 3 aC£ü +«?«+¢ .Ö+«
Wu´X u4r-u|4l°ûay2Bý±pdBº
-u.£u ¯ázCda £Cd´L.£al°×ü.d¯Õ¾í-Nÿ+raüC¹.Ö±Āa] L+« 2Cd ü
¯£Ćd üĀ 2Cdü-2A¼L+'£as CÖH¯Õ2N£ÅÓ®2C£á4á4 .£ya
a£$4rL|+A¹Ö+°2+°Tj2A¼[.£u 2N4ü¸ £a L+2A¼auAÿ¼42Cd¢»
I-SERVE 29
3´{l°×£a38+r2Cd 2Na2¢-2A¼a42A¼a4¹ÅÓ24r ?u¸Bº l°×2#£a-az£_H
+°Aü¼ qA¼
A2C¹ A¼¤ 2Cdül°×+2Cd 2N+« 3A¼a£t ´{?«§82.»d ¢C¹.d+°µÓ¡+r.£aØü£L[
AÿØ[2.£a 3d
8T?«" 8T?«"ff -2# ĆØd +° dØa -2A¼a a£$ .d´Õ2]

u {a £a
µÓ¡+r.£aØü£a_H 2+° .d¯Õá 2A¼´Bý±paz:u-£a¦

)A Jaua£'_H.d+° Ls+« -2A¼ ü¯ÕN-2N2NµµÓÐCd_³Íj2A¼2üDÿ2]2N

;+°ÖazØ¯2 CdĂa£üazC»+rK:CdK3Cdj¯ Nÿ¢2]_d#l°×a£qBº+°+° Ja2C£A[+«
¯2C¹Õ2.£HQ[+«Ja¯³u+°L2.£H'¢´üa£>+ra£ØüKJ|a.d+° ¬#2§ Býff
µÓ¡l×° Bº'TAÿ¼24r/Á»W2]¯ÐĀg£[+«ÖR®±pdBºa£+°¯JaüCd Cd ´ül°×
ÖÅu®a
µÓ¡+r.£aØBº.Ö´Õ#§4r»»az¯2 CdĂa£ül°×_H.d+° Ls¯ Nÿ2]q.£Bºq.»#´?«+«
=2C¹³Íaz4r/2N3d P®¯ Nÿ¢+«±pA [-l°×2#/2Bº4r» 2XĀ 2C£N
´L£a 2C£ ]y.d#§ .»a£a_H P® a¹ĀL3CdjT ac.»¯+[JLC¹ ?u¸Bu
-+°|a¸A-[3¢]2.£Bº3d3¢.dü:uĀ4raz¦

Ja2A¼a .£ya4AJLC¹ ?u¸Bu At"

=2A¼+ ¯2A»³u2"

-A¼§2 ü¸ :´{B 3C£j2A¼¯ÕgX¢ /£ :u2?«£ÅÓ®C¹ ?u¸BýC» P® _2Aÿ¼2¢

´Bý±pC£»Ö

¯|a:´{Bº {Ð z+°s¯ÕgX+« .£y {+°A-2Cdl×° z2A¼_A¼¤BýÖi/2!q+°A:´{Bº

Kl°×T z+«süDÿ2.»N"-´{Bº[_2Nÿ2]£Åh® a"ff

= a_2Nÿ2.du»» - uÏ2C¢_2Nÿ2.dl°×£+°+°:´{BºJÅÓ® ü¸_2Aÿ¼2¢

´BºC£+¹ #2CÖHTCdl°× Cd2ff

´vaÐ2 {Ð[>24r_A¼¤BýT-az££"

»µÓ¡A¼¤.ÖiCdØ¯Ða±Ā[4+°£l°×_2Aÿ¼2+°H|4Ā +rµÓ» qA¼_A¼¤BºdØl°×[

uAÿ¼´BºCd .£y[>24r_2Aÿ¼2ql°×2B»TBºA¼ü+r£HÖ+°2+r£H-[-´Ë¢L2.£
:´{Bº3¢]2].d ¯s:A¼2C£´Õü¸.»§4r/2N+°+°£+ AÿØ£ü-+°aAq ¼ ' ]y
TCdüA¼a24r±p£ü» +¹L+r-+°aqA¼» £3CdjCdCdsÐ2¢ z[\/2?u JLC¹
?u¸BýC»£l°×a£4ü´ A¼28JqA¼ff
_H.d+° Ls :u3¢]2]Aÿ»Ød£¯£C£Ø4 dÖ ¯ĂC¹£ÅÓ̧C¹ ?u¸BýCd
a£>+ra£Øü-u|4[aÐLs¯ s .£yBº
+2Cd +ru[+« 3d;+° -µÓÐ»Aÿ¼d4r[¯2+°H2.£Bº3d>Ï2¢³uTa£bā4rü
¯ÀÐ+°L2.dB[+« A»»2A¼ ¯³ÕuCdBÖi / ´2A¼Bº¯Ðd24rT.»yµBº ]y-»+° a£H.£yBº
I-SERVE 30
+rK_H-´?«+| 3Cdj uÏ¯ÕA¼ B¤ iÖ /£Bº+°+°/Á¼T±paz2A¼l°×A¼¦< ´BºqA¼
±ĀC£ÅÓ¢+°ÿ¢4rüüDÿ2]2A¼l°×¯2C¹ ´BºqA¼
_H.d+° Ls+°AÉ¼ :2Cd al°û.Ö´Õ WB º1a£ zBý+« :u¢Nÿ2.£BºÌÌ
WB§ º Ìa£ a£¢»+rü2¢[>24r»A»2» A¼ BÖi z¢¸+rü8ü ü¯Õ±Āa_2t _H.d+° Ls
A¼4Ùa {2N|a´{[>24r3Á¼T ]y´{Bºl°ûB_H+«+Cds4r¯2C¹ »N+°ü4A¼-az£
3d±Āa_tµ}2 ü¸ ]y Ø ³Ía£ü´LCdØO2.dBº=2A¼+°2!q3d-´?«|+Aÿ»Ød£¯£
C£Ø42 .»¯Õ /£Bº +°+° a£ {Ð l°ûB _H.d+° Ls u4r 3CdjT.£a`.»¯Õ 3Cdj uÏ2
¯2±ĀN2]-AÖiÐCd¯ÕN¤[-2A¼+¹

a£ ´vaÐ>jü¢.»¯ÕĀAÿ¼ü_ü2 ü¸;++°´{Bº3Cdj uÏ23+rµÓ2¢2]´2Bº

a£H´Bý#¸4r.»X+°2A»Ā +rµÓ2/2A¼[>+° ³Ía£$/A³uaÀÐa£[a´Õ2.£;+°´{Bº
µĀsAÿ¼Ød2>L\£4a z<Cd¦/Á»µÓ2±Â2N£-N´ËH2.d+° +[¯[»µü¢C¹?«£L
¯³u +ra2C¹ uÏ2T+°¯Õ2.d .dy[´{`Ø±Ā ü+°AÉ¼AÐa£T L2.£]´{BÖ´{B¹±Â2N
/Á»µÓ2=´{B¹£a¤+°Ø2¢_ü2´{2$+[T.£a¹j<2+r4r¯LÖ¯ d2¢¯A¼Ùa {
]y.» ¯¯A¼Á»µÓ2=u¯´Ëü {Cd2A¹_H.d+° Ls+°AÉ¼AÐa£[a´Õ2.£:+°CdCdsÐ uÏ£[
-2A¼l°×»2A¼l°× a¹/±Ād2l°ûB/2N-A»'µÓÐa£a£Aÿ¼]a+rü2.»¯Õ'µÓÐa£a£Aÿ¼ ü¸
'µÓÐa£4³u2üDÿ2]A[ ü¸ 3CdjCdCdsÐ¯ÕN¤ üDÿ2.d .dy' a£Ù[+« [A¼ac 24r_H.d+´° L s
C£Cd4rwai´³Í ¸A¼Bý+°AÉ¼ .Ö_C£T
´m³Í¸A¹±Ā0uØ2
Kl°×CÖü¯+°A´vaÐ2³Õua`Ø+°W´{Bº» a£+°¯ Bý+« ´³ ÍA¸ ¼ Bº» ´{Cd Bº2B»£Bº³Õua`Ø+°W´{Bº
Tk A»ÐÕ ´³Í¸A¼Bº Tk ÿªl°×sBº Tk A»Ð2 ü¸ ´{CdBÖi ´³ Í A¸ ¼ `«k Cd2Bý -»+T° Aÿü4r
³Õu2¯Õ2.£Bº] L+«1³uLa¯2Õ ³Í C£a2¯ÀÐ+°L2]³Õua`Ø+°W´{`«k¯2³uL2]=A¼aXL\
+[ü+°ü 2Na£+°¯ül°ûB¯2³uL2]´³Í ¸A¼Býk a+«2 .£Bº
3a£> 2µÓ2¢´³Í ¸A¼B+°B»£a¯Bº4rT4üBº2 ü¸-CdB»a£+°¯a£>dØBº+rK3
a£>Ø2¢8J_ü2qA¼A» Cdüa£+°¯a£>Ø±½aü-»+°a+rü4r´ÀBý2.dl°×X2#/2B»£a
´³Í¸A¼Bº8J.»d q+°.£uuAÿ¼ ´BºCd/2B»£Bº
;+° a¹$ 3 ´³ Í A¸ ¼ Bº ' Td 2 4L2] 3¢]2] 3¢]2] ] L+« a£+°¯ uX
ÿªd[£a`+¹¯2£a£d`¹±Ā¯.»d ü[[µÓyd2.»¯l°×£Bº3d:u3¢]2.£BºÌ

-T¦k ´v>d[Ð2k
´v u´Ëüÿu4bā»C,
TkabāC£Ðd qNÐk2
-d2Tk a³u 2¯ÕCg ¦d ,,¯aÙµ¢¸+2°

Tk {+r[£BºTk {´vO ¯s ´v u´Ëü2üDÿ2.dA¼+°+° ĀAÿl¼ ×° BºC£Tk iÖ
I-SERVE 31
Tk {´vO2.£H:N4¹»:´{BºTk {Öi±pdTk {´³Í¸A¼BÖi±pdBº3d
£+°2!q »a+rA¼»£d+°2!q»a+rA¼

3+rµÓ´{#2.düA+rwa+°üá.dl°×'4aCdj2CdBº£l°×£³uÖ±pdBº:A¼4¹
£l°×£ü4.»CdüÖzH.£az£?«¢3dzAÿüÖL¯Õ±pCd£azü+jA»T£l°×T2 u aü
Jps2N+LsA»T£´+°[ü_Bý {2N¯ ¯s >4[a£jXÖ dA»T a¹´+°[ü_Bý
{2N£µÓVa+r2XC¹Nl°×üü¸_Bý±pCd£az£.»X¢±Ā2.d>ØµÓ2<2)2+raµÓutü
Aÿ¼Ð[ps2N£oBºÃ ¢Áj¼ A[¢_³Íj+°[´Õ¯s£a£.»Cd ü¢4A¼ <Bº2Ù µa9ÙAÿ¼ ¯Ă
/£az £ /A¼a2 ¢ -2Cdq[ ¢+rü +°[´Õ¯ s £az +[ W2]±pCd£az +[
:´{Bý´{B»´{BºCd´{BºCd {£az'ÿªT£l°×±ĀAu¸4r/2N'3+rµÓ2Wa¯Ău4r
/2N ' Nl°×ü £ ´+°!¬ z+°u¸4r /£az A¼§_A¼ü¤ 4ü£a2C£ £2] A¼a24r
±ĀL±pCd£aTaA¼_¤ A¼¤ i¬ £A¼4aÙ l ×° .»y£a2C£ 2#¢¸´BºÃTBºCd u¸ Bý±pCd£a£
C»>¯Ă'¯a£¯a¬ aCd#§+¹q+°±pCd£a_ ³uj2A\³ua£A¼¬iA» Cdü2C£Tk {Öi
+L¯s s£aA¼Ð2AÐICd ³Õu [ÐCd`¬k»T>2Dÿ¯s££aTa£Bº±Ā[+«»»
¯L¯s£ff
´³Í¸A¼BTAÿ¼24rÿu .»¯Õ3ÿu £_ü2.»CdCdd2A¼TCk £Ð[+°H2.dl°×£Bº'
¯aÙ¢£Ej+« ³uL¶ ´³Í¸A¼BýÖz+°TkCdÐÿu £TAÿ£[ µ¢¸+°2A¼4Ùa 2]
µ¢¸+°2A+rüHCd+T° C£ d24r Lk2.£Bº/±Ā¯ØA» Cd3Cdj¯Ða´24r-¯2Aÿ2.»¯l°×»
TAÿ£ü-ÿªØ¯Õ2.dA¼ü.dl°×»£a'µ¢¸+rü-[CdØ 2.»¯ÕIa£H
3 TAÿ¼24r Cd¢ TkC£Ð[ +°H 2.dl°× ´³Í¸A¼Bº :+° 3 ĀÐT+« ¯´v>
.»d A¼ü.dl°×£Bº

´{©pÖik£A¼ĀjC
ÿªjLs¦á£ a£,
-d2±Ā`´ £ ³u`
_³ÕuLÐk¦¯ÕgC¹á¦,,¯aÙµ¢¸+2°
£¢»+°H2.dl°×'Tk¯Ða´2+°£Dÿ24r»|aTk¯Ða´2/2Bºl×° 2Bº4r+°
Q[+°£ DÿÖ TµüTa£Bº´ /2Bºl°×2Bº4r+° ¯2l°×]CdÖ ØÕ§ A» C£¯Ða´
/2Bºl×° 2Bº4r+°:´{Bº£ zl°×´{?uü¢2]´ ³Õu2.»±Ā`µÓ+«s´£³u2Tk¯Ða´» 4+°
-N£=A¼# P®a´{4?«§ a+° Tk¯Ða´24r£l°×Ā+rC£L2.d4r+°-A» £ ¯Õ+°
´v>l°×3Aÿa 44r+°ff
-[ ´³Í ¸A¼B TAÿ¼24r ¯2+°H2] Cd =A¼# a´{4?«§ ±Ā` d 1Tk¯Ða±Ā[+«
a+°a+rü4r p´.£a£ü.»µBº
3Cda£Cd+2Cd ¯´?«+«´³Í¸A¼BºCd´v u 2Na2¢+«´W» 2]-+°BºTTk 4³ Í [
Āg´Õ2]_³Õua24 ´v>üÖzA¼ü¾´?u§Bº
I-SERVE 32
´³Í¸A¼Býu_³Õua24´v>üÖzA¼ü¾´!q§¯L+«A¼4Ùa¢/a£+°¯´L£a 2C£3dC¹
+°H¯Õ1³uL´v>ü.»µaA¼a£/£a= LÅÓ®¢£|aTTk 4³ Í ü¾´#§l×° [´v>ü.»d #2
±Āa2Dÿ2.£a+Nt a¹$¢¸» a£+°¯a£>Ø 2C£Tk´v>üC¹[2Bý±paz2Na£+°¯±½aü2C£
Tkÿªl°×s¬i±pda
dAÉa£ uCdAÉ´ uf+°A
'TBºÃa2.d¯ÕA» Cdü3µÓyaØ´Bý±pda+° 24r+°24ra´B±ý pda'T´VCd
Tkÿª+«s A»[+« ALI¯s2A¹ -[ ÿªd´Bý ¯a£¯L 1 ³ÍT k { A¼4aÙ +| ÖR®
ĀÐJ :A»T
T´VCd2"'C£ ¯U {ü2C£:uK´v>ü.» ¯¯s £|aT?«"Q[ ü¸=´L+2´ z4¢C¹2A¹
4Aff-[4¹ü¾´?u§a
1 ³ÍTk {TÐ
3µÓyaØ´Bº+°2Bý+°24ra´Bº+2° Bý´³Í¸A¼Bý+«A»] L>j-Cd[ÿª+«s

Jl°× -´+ra2.ÖdØA¼ff -[ A» Cdü¹ALy ´2 ´µBº :+°Bº ´³ Í A¸ ¼ Bý ÿª+s« +° +° 24r
zNL Öia£4Ø2¢+« .»L2N -Cd :Cda Ø ³Ía£üK [ £a£d`¹±Ā¯¢» +rü2
4B ý ´¯s £Bº
' ¯ÕgX[ 4 [2] 1³uL ;+° a¹>Cd[+« ´v u4³u2¢ Ā+rCdL2.£Bº ´³Í ¸A¼Bº
32A¼ÿªLCdBÖi3 ĀÐT[ ¹³ua24r¯sX2.£Bº ' ¯sX+« £Ej+« ³uL¶ ¯aÙ¢
2] µ¢¸+°2A+r|+?uaz2.£Bº
3 ¯sX+« 1³uL ´¯BÖi
A 2µÓ.dB ` ´³Í¸A >[j2.dBº » A¼¦<2

/´µÓT2]±p»u4r 2] a2+¹a+¹ff-£Bº
´³Í¸A¼Bº A»£ -2A¼L ¯2+°uü ¯´Ëü2.» ¯N »Ð -[ ¢+rü¢ /N »Ð
+°+°8N-CdØ2Cd´µÓ¯sÖA[»Ð-4³Õu2.d
1 ³ÍTk {´³ Í A¸ ¯2Āauÿ 2CdüKµÓT2]á Á¼ Ö Ö+°2 üDÿ2.£ü2!q_³ujCdÐ¯ÕXg ¢
Tµ2XüDÿ2.»A+r34[3CdjT.£a`+r£H-?«§3CdjT.£a`Kl°×üDÿ2.d4r+°
Tk Ls:u aT]y4ü4ü 2#¾í+« q]Cda242-+°B»KÅÓ®¢¸+°H¯Õ±paz#¸4r
-2Cda£¤Ö±pdBº´³Í ¸A¼Bº+°B» l°ûay£Bº
-2A¼á µÓ¡BÖi +2Cd ¯´{³uLpsC£ü.»µBº+2Cd ¯áz£+°
Kl°×3CdjT.£a`
üDÿ2.d4r+°Ì-£a4AĀÐT£a+°+°»3CdjT.£a`.»¯ÕIa£H.»Ās
+« ³u2£ C£ CĀØ2
Ö¯Õj ÿª Bº2_|a,
]j4.£yāTX©ĀT
´dC»£³ua£T.d,,¯aÙ µ¢¸+2°

»f-2!q8Ö/2#2N"» ?u¸BºCd£:N£\2Nd+ « d »ÖBºCd£
:N ±ĀA»2Nd+«d » [ü.d£ :N 82 +«d" :N -¯ü +«»£" »£ »
[ü.d£'wa2Bº;+°?« +rA¼'wa2Bº»a| »a| + « d Áq+rK:+°Bºwa2Bº+ « d ü
/#¸+°´Bº» -A¼u/2BºK»»»¹TdüCÖ.dyl°×2#£CÖ.d y+¹ # 2!q8T?«"
-ÿªT2.d#»CÖ.dy+¹ #2»TdüA»[C¹CÖ¯s£".»CdüC¹:N+°a+«d+rK
I-SERVE 33
-ÿªT2.d#2 -+°BýC¹ 3\±pqA¼ +°ÅÓ®C¹ a±Ā[ CÖ.dyl°×2#£ zl°×C¹ £¯ü
CÖ.dyl°×2#£:u:2NdüC¹££a+rüTd üCÖ.dyl°×2#£ ?u¸BºCd£
4+°£\2Nd»»£"Bº¯s£4+°±ĀA»2Nd»»£"8´Kql°×2B»2#£
4+°3/2Bº#»»£"-»+°:2NdüC¹-»+° Td üCÖ¯s£-u:2NdüC¹
TdüCÖ.»y z2A¼» ¯ĂC¹.£u´d Cd2.»¯s£+°+°¢´ü {2Bý´[.» ¯
¯Ă»£"»Ö L"

»A»³u2+r ?u[+« Jq̧A¼42Aÿ[+r ?u[+« JüqA¼aĀ[+r ?u[+« Jü

qA¼+°+° »Ö a»ØJü2N"

3:´{Bºag {C¹2N[LÐ+°ü.ÖiCdØ2Öz+°3ÿu¯»3ÿu¯ -2!q uÿ 2X ü¸

+°[´Õ2] Áag2 £ q¸ £l°× +° ÖzA¼¬i :2Ndü ´+rW¯s£az +°+° »
µÓ¡A¼¤.ÖiCdØ¯Ða´Õ[ff
-['TAÿ¼24r±Āa2Dÿ2]´³Í¸A¼BýÖz+°3CdjCdCdsÐT.£a£[£Ej+« ³uL¶ Bº¯aÙü
±Ā# T¯sL2.£Bº -2A¼¢ ' ÖzA¼?« ¯aÙ ¯aÙ¢ µ¢¸+rü Cda£X ¯aÙ¢
µ¢¸+rü] L4r ¯aÙ¢µ¢¸+rü/£az
J?«¢ ¯aÙ¢´³Í¸A¼BºCdT.£a`_ü2.»Cd -£Cdj a£ÙK3CdjKTBºQ¯ÕC£
¯C ]C ¯Ða´{BÖi-NÐIdzBÖi3Cdj-[[µÓyd2.»¯l°×£Bº ¯aÙ¢:uCd
Ā+rC£a2 .»¯l°× 3Cdj¯Ða±Ā[ )2+ra ¯Ða´24r ´LMH2] .d¯l°×[ Cdl°× C£»
¯L2.dl°×[' uÏ_ü2C¹´vaÐ´{_2Aÿü4L2];+° ĀL ¯Õ2³Í ¢+°2.»¯l°×[
32N2.£Bº ¯aÙ¢ ´³ Í ¸A¼Bº 3Cdj±Ā´Õs ü¸ 32A¼á µÓ¡BÖi Cdl°× C£» Āa£ü
¾´#§l°×2#Cd Cd» psC2d .»¯l°×2#ÿªasC¹ ÿuaØ+Bý2]#¸4rCdC¹ Cd» 8+r2Cd24r
+B ý2.£Bº
´³Í¸A¼Býu 3Cdj]2Cd .»¯s .»¯s»[LÐ+°ü 32A¼¯ Nÿ¢ z[\±pdBº Wu
T4³ u 2u l°ûay2Bý±pdBº -u .£u +rü2 4Bý]2N -Cd[ -¯a´L£a2 ' ¯ÕgX[
4 [2]-Cd[[ ü¯ÕgX¢[+«I¯l°×a££ü[££a+rü´dC£ü.»µa+rK-T
8J´ËH2.dqA¼
a£ ¬i£Býu¯s_¤4r´Bº2B»¯L+«a£>Ø2¢-a£.d+2° L2Cd ¾´L\±paz2NA24üA»
a£>ØÖ±paz2N+°2Bº4ü£LA» -Nÿ+raÖ±paz2N¯Àsül°×a+°`ql°×2B±paz2N:N:u
/2Bº4r-¯aa£>Ø2JA¼A» Cdü34Bü V¾´L\±pdaz-az£´³Í¸A¼Bº¯ Nÿ¢2]
q qA¼
A {ü´vLs4rW ¯sÖ+°+m° 2AÖ_bX2#2N
+rK>4A+¼ r A¼l°×BÖi1³uL+rVs+°µÓ¡A¼¤8+rA¼W£Bº+a¯ zA¼2¢[A¼q]¢+rü´L¯ÕgX[

;+°ĀL´LMH2].dµBº±ĀC£ÅÓ¢+°2¢a£+°¯ a£>Ø2¢´L¯ÕgX3dl°×-ü¸+°¢¸ü24r
I-SERVE 34
+°[´Õ2]2N3d:u3¢]2.£BºÌÌ

-wa|a£-4³u2 ü¸´³Í¸A¼Bý+«3C£j2A¼[LÐ+°ü¯ Nÿ]+«2N+r[a£+°¯a£>Ø2

]ÿ£DÿÖ±paz2Na£+°¯üoXs4rq+°±pC»A» Cdül°×>».dyā±pCd2NA» Cdü¯³u >24r
¯CdsÐ4`Áÿü 4+° £L+« ±Ā`ÿªd >».£yā ' wa2Bº q+°±pC» a ¢4`2 ´vLs4r
-Bº42?«¯CdsÐ4`»¯ A¼¤ÖÖia£4Ø2¾´L\±pCd2N£L+«Ö+°2JN+r2+°¾´L\±pCd2N

:NA» ¢+°2 al°û 2]´Lù »+rKQ[ ü¸ ¢+°2¢ .»y´Lù ü

2]T+r {=2A¼+°2!qA» CdüÖ+r¯l°×s¬iC»£aCd ÿªl°×sü±pCdĂ³Õu2.dBº2Cd\Ù±pCd2N
-NCd\Ù+Qtÿª¢+° {ül°×¯CdajüJA¼3¯+«sCd\±Ù pCd2NA[ ü¸£ÅÓ®l°×a>¯sÖ4ùü
¾´L\±paz´ÅÓd 2a£+° z2A»W2]±pC£a-2!q£>4A¼+°ÈüAÖ_bX#¸ {Cd2N

+2A¼a'a³u¯Ø2CÖHd+°´+° Xüd»-4r´ÅÓd2¢üaz2]±p #»4´

¯ÕN¤ -l°×2# /2?ua 3 a+° az ´+°Xüd2 ¯´Õs ¯ÕgX 2?«N -N C£C£H+°24r
2]Nu4r» +°[´Õ¯s2N+rK¯ÕgaÖ 2]+rA¼-NµµÓÐCd Ö+°2+rA¼+°+° -N
-Dÿü`d 2+rA¼

= L+°az£¯|a¯Cda£j©Ā2AÐa£ uÏ2JA¼:.dyā+°ü4rH' uÏ.» yd ā ü¸CdCÐsd uÏ2

+°ü4rHCdCsdÐ uÏ2 ü¸ CdCdsÐĀ+rC£a2+°ü4rH-´{Bº´{a£ Xs a³ÕuCdÖµµÓÐCd Ö+°2
üDÿ2.£HÖ+°2a£ ü¯Õ+° 2:N

¯Õ§¢ A {ü»£a ´vLs4 r W2]±pC» ' Ö+°+° 2 AÖ_bX2#2N -u
>a4Kda£A¼Q[|+AÖi£/±Ād2.»dH

'´³Í¸A¼Bý+« :N] L>j:Ná»µÓÐaBý¯2+°ü¯ÕA¼¤ÖAÖi [dXQÖ Ða

ayqa:´{Bº'´TCdÖ'´³Í¸A¼µÓVa2AÐa£»£>4A+¼ r +raØ+° 2Ā4rH+°+°
:CdBºU jl°×sBÖil°ûB-¯2¯+«s¯ Nÿ¢/2#a£>Ø±Āü.»zd 4r+°'A»³u 2C¹»'+°ü2
] LA+rUT2]a£+°¯a£ uØ[a+«2.d4r+°:Cd[AÐa£ P®A»£¯adzA¼¤2¯2ÿªT2.d4r+°
Cdj» +B ÿTª ØXÌ-N£3#4rĀ44r+°

'´´2.d2¯Õga24r/£W2]££l°×wa2Bº¯ »+r[3wa2Bº+° _A¼¤24r

>a4rü»A»£3¢.d£´üÖ+rü_N¤-»NqA¼-2!q:N:u|4>a4rü»´#§A¼ü
qA¼ +°+°»-Dÿ[»µ2Ó ql×° 2B:´{Bº±ĀC£ÅÓ¢+r[+«ÖR®£+°as £Ø[[µÓyü24r[aÐLsĀsff
1 ³ÍTk {:u3¢]2]¯a£¯L´³Í¸A¼[´v u 2Na2¢+«ÖR®-+°BºĆdØ+°24r
[ü_BýCd±Ā2.d>ØµÓ2<24?«§4r´vL2.£Bº
3 ³Í£A[+«-+°Bº/A {ü2C£ÿªd´Bý ayā´Bý±pda´³Í ¸A¼Bý+« Cd2
_³uja2Aÿ¼2¢/±Ā`µÓ+«sÖXL\:2Nd¢¸+« ´»W2]2NA[ ü¸ÖH¸4r-Cd[ ¯Ă
_ü2 l°ûBºQ¯l°×[ :2Ndü¢+« ´¯L2]2N ' ¯ÕgX¢
»ü+¹ ff -» Aÿ¼a Aÿ¼a

+°2a¨¯Ða2-Cd[ ¯Ă¢+« A¼L2N-NĀ+rC 1³uL+°2a¨¯Ða23 ¯Ða2C¹´³Í¸A¼Bº
´{ü+«2]±paz z<2T+°¯Õ2]¯ Nÿ¢2]_d#l°× .£yBº
-N4 [2]1³uLÖ2#»:u-£BºÌÌ
I-SERVE 35
ĀAÿ¹¯ja ³Íü+j
Ijd2¯ja .£+°X,
-+r2Bº8 +«2A»³u
Ta£ ¦+ « dC»CdÐd,,¯aÙµ¢¸+2°

³uĀAÿ¼´{a©ĀKa£+°¯a£>Øü+«j[¯jL2.d+¹KA»³Í[¯jL2.d+¹-+ra`24r
A»³u C£Ø42.»d BºÖ2A¼l°×"

³uÖi¯µÓVa¯Ø´Õd ´Õd Öa´³uXa¯ÕsffµÓVa2/2Cd al°û:N´Õd z:N

-´Õd z-»ÿu ±p»±pA¼-[/´[AÐ+°Ø2/2N+°A¼2B+°+°'µÓVa2 w+2A¼l°×"
Ì-2?u»Ö-N±Âa±Ā#:N+r ü¯ÕN-[:N-+°a[q A¼['a+°Ö¯2+°uü
= L+« q¹ -# 2?« Kl°× ' µÓVa2¢ /2B» ´Õd ´ÕdüC¹ ¯2_2Aÿ¼2 =u ¯2ÿªT2.d
4üA¼"+°+°Ö2#»qq

{Ð'µÓVa2C¹'+°ü2] LA+rUT2]/2BH:NAÖi [dX-N-u|4

>a4Cd2N l°×CÖü¯ {ÐU jl°×sBýÖi'a£>Ø´L±Āü2.»¯s8/A»Ð4rüql°×2B
'µÓVa2C¹»'+°u2Cd2 al°û+rü|+´2.»¯ÕIa ü¯Õ2A»KµÓVa2'TAÿ¼24r/2Bº?u[+«
Cd\TAÿ¼24r» ¯Õ§.»d_Bý2N

:2+r+°u2Cd¯ d2a£qA¼+°+°µÓVaC£Ø42.»d l°×

-az£= Bºd Ø a`2« .d ü¯Õ2N"- uÏ2_H¯Õ ¯Ă+°¢¸üÖA¼¦0uüTXJL

= Bý +al°×X2?uÖ £Bº a`« ¯s u42#2N 3µ±Āµü ¾´L\±paz£Bº a` « ¯s
u42#2N+r +¹Aÿü¾´.dy¾´L\±paz£Bº a`« ¯su42#2NKw+2A¼+°d Ø a`2"

-az£ -¯ü a` 2!q 8T?«" ' µÓVa£[ NH¾´BýC» A[ a` 2?¢2N
¢+°2+rK¯A¼´{BÖi3Cdjl°×+ « d qq {+°+°-Cd[+«µÓVaC£Ø4 »+«d=u¯2ÿªT¯2s N"

µÓVaC£Ø42>a4rü2!q A[+« Ö+rüµÓVa2C¹¯242/2BH L3Cdj-¯242

¾í4r'µÓVa2-¯A¼´2+°+°3Cdj¯Ða´{BºÖiKl°×'A»³u 2C¹¯242=ul°×A¼aCd2N"
A»³u ¯24»q+°±pC»A»³uC£Ø4Öul°×A¼aCd2N"+°+°Kl°× a` »NĀAÿ¼Ø2+r»+rA¼

+°+°´³ Í A¸ = Bý ¯Ă-CdjCdCÐsd A¼ac 22]´+° l°×Cü\±pA¹-u2?«dAÉaAg L¼ c+«

-u2?« uÏ[+« UT2.dBº» µ¢ÿª = Bý+« -³u2+ra2 qA¹ = Bý _N¤+« 8Q -2#A¹ = Bº
¯aÐTdüJA¯ 24r/2?uB¹-u2?«£BºUT2.dBº»µ¢ÿª
= Bý áT2!q= Bý
.d ¯s= BýCdü.dl°×2!q´L¯a£¢¸/2B»U {ül°×32A¼2+°ü4Cd2C¹£BºUT2.dBd º » µ¢ÿª

-az£ ´³Í¸AUT2.dBº 2!q 8T?«"/A»³u2 +°[´Õ¯s /2!q A[UT2.dBº2

-2#£a>£ü a¹A»³Í[±Â2A¼#2+¹¯2/A»³Í[ Nq ¯sA[ a`2-2#£a
K+ A»³u2 /2A" a¹ A»³Í[ ±Â2Aü2A" aw 2Bº q»" L Kl°× a`2 =+°Bº2N"
UT2.dBº2=+°Bº2N"K+rwa2Bºq»q {

-A¼t2 Cdl°× =A¼a4r ]y D2uü a±Āü Cd¢+« 4³Õu¯s2N D2_2 ´+° l°×
Cd´{ l°×2!q´X D2u[ Nq¯ 2s ND2u[I¯l°×´{Bº4rK NH´{Bº4rK-At[+«a£4AÐ» ©Āü
I-SERVE 36
wa2Bº q» q { -u|4 U jl°×s¬i CdCdsÐ»Cdsü a£4A»Ða³ÕuCd¬i Ø ³Ía£ü .»¯s/2?ua
£a3Cdj¯Ða´Td 2¢»ü+[/2?ua¯2Āa Ø ³Ía£üTd2¢[N2]/2?ua
u4XĀÐCdj[¯ÐĀg¦
¯±Ās¯Ă2Āa¯2¯ÕgC£¦,,¯aÙµ¢¸+2°
´³Í¸A {Ðl°ûB-A»Á¼¤X¢'+°ü2] L al°û±ĀC£ÅÓ¢+°a£>Øü+«jÿªT2.d
3 Cda £Cd µµÓÐCdÖ TA»³u+w i uØÿªT2.dff 1³uL 'TAÿ¼24r ¯Qa¹e´ £Ø¯2 .» ¯¯L+«
´³Í¸A¼Bº_B»3A»³u2¯2C¹´vaÐ+°24r:u-2NÌ

A»£ 2]8N.ÖBº 8N-[3¢]2]-¢]2]-ü¯Õ±pd-ü¯Õ±paz:´{B»

;+°+°` 2TµTÓ 2.£A»£Cd -4³ u 2C¹»[´{Bº¯ Nÿ¢¯ NÿÖüú4B
¯ ¯Ða´24r/£A»£¯ Nÿ¢ú»Ð+°[´Õ2.£ {:´{Bº¯ Nÿ Öüú»Ð
+°[´Õ¯s£ {»A¼¦<2C¹4rKÖ³u2C¹4rKÖia£4Ø]2CdC¹4rKA»³u´LC£Ø4_N¤C¹4rK
¯2Āaÿªd2C¹4rK'¯ Nÿ¢+«ÖÅÓ®qA¼/£aza£>ØuAÿ¼ü£az+rK-T_d#
/£az»8w++i ° ¯Ða´{`«k£l°×A»³u»qA¼¯2Āa»qA¼£µÓ qA¼ÿªd
qA¼-ÿªd qA¼+°+°£?«+¹¯2»¯ Nÿ¢+«±pqA¼3CdjT.£a` ü¸£¢Tµ2X
JA¼:.dyā+°H\2N-2A¼+¹¯»»¯ Nÿ¢+«ÖÅu®

A»£+2A¼a
£l°×Ta+«s+°H\2N»K¯2Āa£[ Nq¯s£f-2#/2?ua:N
CÖHTCdl°× #=2A¼+°2!q'3¢.d£L¢+2Cd ¯2C¹©Ā[+2Cd T©ĀA[=2C¹
+2Cd T+ra£[+°H\ps2N
A»³u 2q+°±pC» +°©Ā§üq {A»³u2/2!q -K+°©Ā§qf-» ±ĀBº
3¢.d aÊH Cd»´ÀBý2.dl°×X2#2N
:N¯<+°a2:N£l°×2N:NA¼¦<+°a2:N
£l°×qA¼f-[:u/dØüü|4 ¯Ă aÊH´ÀBý¯s2N4rK´2BýCdH+rA¼

A»£»[u2?«£?«+« ÿªd´Bý ¯ Nÿ¢+« ±pqA¼ |+ ü2 ¯Ðÿu ¯ÕA¼¤24rA¼§ -2!q

8T?«"A¼µÓØ 2!q8T?«"-[T.£a`.»¯s.»¯s;+°+°`+rü2£3Cdj¢»» TµTÓ 2.£3
¯ÕgX¢£l°×ÿu qA¼-ÿu qA¼A»d qA¼/±ĀA»d qA¼:´{Bº¯ Nÿ
NH£+°l°ûB-u|4/£

A»£Kw+ua]¯s2A¹-u|4.»Ās

A»£Ájü 2?«+°ÅÓ¡®KT {Ð z¢¸+rü+´v$ØBýT»¯Ðÿu ¯ÕA¼¤24rÿªl°×s`«k

£¯Ðÿu£[_?«§ Kl°×´v>.»dü»¯2+°ü2+°ü4C¹2NA¼d.»¯Õ¯ÀÐ+°L2.dff
´³Í¸A¼Býu -2#» ĀÐT£L =A¼al°×2B ´v>±ĀCd I¯+]y ¾´?u§Bº :+° ĀÐT
- XC¹3dl°×_³Íj2Bº24r´v>.»µBº3´v>´vas {Cd» ³ÍTk {á 2A¼24r
:u-£BºÌ

a£+° ¯µÓÐa£´³Í¸A:+°q3¯Õ2³Í¯2¢l°ûa¹yKl°×»¯Ðd24r-Dÿ +°2.»Ās
£C¹±Ā# ]y¯ÕA¼¤ĀAÿØNA» C£¯ ³ÍüKKl°×¯Ðd24ra£ uØDÿ +°2.»zd 4r+°ff
1³uL:u¾¯üT.»y¯L+«=+°BÖ+° BýA» Cdüá 4á 4 ]y´³ Í A¸ ¼ Bý+« a£>Ø´?u§D ÿ +°2
.»µa3CdCd242´vas {Cd»1³uL´³Í¸A¼Bý a¹ĀL3MaÐN¯s:u-£BºÌ
I-SERVE 37
:©Ā§[§´Ëü2CdØ+rsÐ ¯ A¼acdNÿd,
JCda£4ÿªd+¹Aÿ¹a£>Ø2¯ ±Āüd,,¯aÙµ¢¸+2°

´³Í¸A:©Ā§[©Ā§ü¾´#§+¹l°×2B¯ A¼ac_N¤+°H\a£4A»Ðÿªd+¹Aÿü A¼H

a£ uØ[±ĀH2.d Ø ³Ía¯ d2¢=´{B»N.Öd Ø¢-N.ÖazØ3.» ¯#´{Bº ¯Ă¢
a£4A»Ð©ĀN Öi Øü ¾´#§+¹l°×2B /2Bº K a£>Ø2¢ a£+°¯ ül°× ´ÀBºü ql°×2Bº4r+°
A» A {ül°×dzA¼¤2ql°×2Bº4r+°K {]a+rü2a£>Øü+«j[-ÿªT2Cd {4r+°ff
1 ³ÍTk {'TAÿ¼24r a£H]y P® a¹ĀL´³Í¸A¼Bý´v>ü2A¼+[¯´L£a24r
¯Ð¯gu[+« ÖR®±pdBº-´#2SA»»2A¼Bº¯ÐaÙ2¢´³Í¸A¼Bº±ĀC£ÅÓ2¢¯<24r
/2Bý±pda
W ³uL¶'TAÿ¼24r´³Í¸A¼+°AÉ¼ z\¯s:u-£Bº

+°+°a£ {Ðl°ûB´³Í¸A¼Býu4r3CdjT.£a`_ü2.»CdU jl°×sBýÖia£>Ø±Āü2

.ÖazØ ´³Í¸A¼Bý+« 3Cdj¯ÕN¤ üDÿ2] ' ´Ë?u§[ 2 .» ¯ {ül°× 8Bº >jü ±Ā´2
W2]±pCd2A¼Bº2¢¯2A»³u2qA¼ff
U jl°×sü£¯£µ}2
WB ýu-»¯L+« 1a£ zBº_Bº24;+°´µÓ»µBº
1 a£ zBº 4 aA» £ U jl°×s BÖi ¯ Nÿ¢ /£Bý+ TA»³u z+«s[ -2A¼ l° ×£Bý+
3C£j2Aÿª 2¢8ÿAq ¼ qA[¼ JaC»Hy.Ö±Āa-# 2#´{Bº;+°U jl°×Bs º ¯ Nÿ2]
_d#l°× a£ #» -¯2ÿª 2 =2A¼+°2!q ¯a¹ÐCdÖ -C£j2A[ NH ¾´#§l×° [ = Bº
A¼a24r±p£ü+¹Bº+°A-Q4r+°´³Í¸A¼Bºá Cdj¢EÖ :2Ndü[?«K´LCdØO2]
/¯ d2¢1 ³ÍTk { ]yµÓ2<Aÿ¼Ð[.» ¯s-NT[¯ Nÿ¢2]_d#l°× .£yBº[
Ja°×.Ö±Āa:2Nd¯2á»q[£BºµÓut[T#2¯ Nÿ[ NH¾´#§Bº2-»T=u
l°×A¼aC£az"
WBºa£ zl°×süwa2Bºa+rü;+°?« ¯A»³u z+«swa2Bº NTA»³u z+«s¯A»³u z+«s
-£U j+«s-£;+°!q'¯ÕgX¢8ùCdd2/2BºA¼±Ā`2 Cd2/2#2N-A»¯ÕgX
-u|4/2Bý A»³u2a£H±pC»3¯ÕgX[TA»³u z+«s -2?uaA[±Â2N£ÅÓ¡®:+° P®'
¯Õ§¢+°[´Õ2.da
:+° U jl°×sü£|a£ÅÓ®l°×8ùC d d 2q+°±paz£´{ajl°×Ā +rµÓ2q+°±paz£
+[µÓ¡A¼¤ £¯üT\H/2?uaz z<Ø24r´TCdÖµÓ¡A¼¤ _³ÍjCdjÿu /2BýIaCd2N
+r_?«§ [A±¼ paz£ÅÓ¡®=´?«+¹-´?«+« »o#¸4rU j+«[s -2A¼l°×£ÅÓ¡®=´?«+¹-´?«+«
ÖazØ¯2 CdĂa£üCda£CÖi£¯|a Ø ³ÍaA¼µÓ¢+« ]yIaC£a-u .»y#´{Bº¢´ü/
£¯üC¹ ¯³Í Āsa :+°Bº ´³Í ¸A¼Bº l°ûB ¢´ü / µÓ¡A¼¤ £¯C¹ »o£Bº -N
U j+«sÖz+°¯Ðÿu 2
I-SERVE 38
:+°:2NdüC¹¯2_2Aÿ¼2q[£Bý+« µÓ2<Aÿ¼Ð[=uT[´Õ2]2N-[-Bý4r {1³uLÖz+°
¯2+°ü_ü2.»Cd -u>L\2N1³uL-2!q= al°×2#£ {"´LµÓ¡A¼¤á C»j1³uL
3CdjØ+ra`qÖi
ÿªC££2+ra`q.d,
¯§Øag2 ´{a£Cds2³Õu
£¯A» dCdj£,,¯aÙµ¢¸+2°
Cd+°2#»|a+ra`2q[NCdA»[++ra`2+r[N-azÁag2´´2.d2¢;+°!q
/2N-A»µÓ¡A¼¤3Cdj'¯ ¯sÿªC£ü++ra`2-azN;+°!q/2NA[ ´|a-£Ø+°Cd2
Q[+« +r +°a£jN ¯³u+ra +raùü +°H ¯s :2A+° .Ö´{l°× µÓ¡A¤Cdj Cd¢ Cd» ;+° µÓVa£[
¯Õ§.»¯l°×2#2N =2A¼+°u .»¯s2A¼2!q >4C ¯Õ§ +¹¯2 .»¯s2N -u >4C¯Õ§ +¹¯2
´LµÓ¡A¤CdjCd¢C£¯ÀÐ+°L2]a´»1³uL-2A¼ ü¸= Bº»A2CdĀAÿ¼C¹´LµÓ¡A¤Cjd
A¼ac2 .»ĀsB¹ £Bý+« 1³uL A¼acTĀsBº = Bý+« Aÿ¼ {Bý A¼ac2 üDÿ¯s2A¹ £Bý+« Cd
´LµÓ¡A¤Cdj¯Ða´2Cd2Cd#Cd4r»A¼ac2:¯s2N-2A¼|+´³Í ¸A¼Bý+«ÖzA¼#1³uLA¼ac2
a¯Õ2³ua´2¢üDÿ2]2NA[ ü¸ 3CdjA¼ac2üDÿ2]2NA[ ü¸ P®1³uLA¼ac
üDÿ2]2N-?«§31³uL¯2+°ü2 ü¸´³Í¸A¼Bý:2Ndü P®´[.»¯ÕµÓ2<Aÿ¼Ð[[¯ÀÐ+°L2.£az
+°+°a£ {Ð'a+°ÖA¼Õ§[¾´#§l×° [3CdjĀ+rC£a2+¹¯2´dX2.d
a£ zBº 4aA»£ :2++° ¯2A»³u2 /2N ´vaÐ2 Ja ;+° ¯2A¼abā2¢ ?u¸BºCd
´{a´dCd2 ü¸ Cd» uÏ2±Ā´Õs¯s2A¼[.Ö±Āa-A»[>ÖC » ´³ Í A¸ ¼ Bý+« »a| ´ d Cd2
ql×° 2B|+ ü21³uL a2 ü¸U j+«s =u±Ā´Õ2s ]2N"
WB§ ºa£ ´³ Í A¸ ¼ Bº´{a´
d Cd2.»d qA¼ #2l°×A¼aA ¼ ´³ Í A¸ ¼ Bº z+«s +¹¯2Cd±pa´Ö
´dCd2.»µBº-N´ËH2]2N+rK Aÿ¼Ø¢1³uLA¼ac2;+°AÐa2u4r´[.»¯Õ2N+°+°
´{a´dCd2q[A» U j+«süDÿ2.dA¼» [d [+« ÿª242qA¼

1³uL+¹¯2Cd´¯ Ă.» ¯s 3Cdj uÏ2=u+°H\2N"f-[¯2A»³uÕ Ās»Ö"3Cdj-£
1³uL-£;+°!q {Ð\2>£ {ÐüÖ-£;+°!qCÖü´£CÖü¸ ¯s £;+°!q
´{ Ð££¯£;+°!q -u|4= BºTk ¹-CdB» -Cdj= Bº-C¹j£B»Tk {:2CÖ2A¼l°×"
3 {4¹ {-#§4rTk {3Cdj-»Áüá£ØdÁü
3Cdj¯Ða´{BÖi'Tk » ´³Í ¸A¼`«k ÿª+«s¢´»µÓ¾´?u§Bº3ÿª|+s -Cd[3CdjT.£a`¢+«
´ µ» ¾Ó ´?«2§ N
£T.£a C¹ uÏ2
ACd2µÓ+¹X Aÿ¼ ¦,
z<Ø¦´{ad C¹C¹g
T.£aĀĂÐCdjA¼ac»,,¯aÙµ¢¸+2°
I-SERVE 39
-CdjT.£a`q[£Bý+« 1³uLl°ûB uÏ£[ a24r: ÐqBº 3CdjA¼ac2üDÿ2.£ü2!q
´{a´dCd2C¹.» ¯3CdjT.£a2;+°!q z<Ø21³uL:.»y a2ÖzA¼¬i KA[Cda£C»
+°+°a£ {Ð z<Ø ³uCdÖi 3CdjT.£a`JA¼µAÓ ¾¤¼ ´#§A[+¹¯2´{a´dCd2.ÖazØ
µ¯sdCdT.£|aÿ¢Ø
a£Êù2´úaz£,
+°HC£Öi Jk ÿ+ª ¦s«
´ CdsØag2µÓ¡ÿª¯ÕgCx,, ¯aÙÌµ¢¸+°2
µĀsAÿ¼Ød z¯Cda£j.da` z3CdjT.£a` z-»T¯L4r.»dq+°±ĀL±p» aÊü
µÓ¡ÿªÖ aÙ2¢´d `2.» ¯2A¼+¹¯2ÿª4 A¼bā+«s -»Na±Â2N2.d_Bý2N+°+° µĀsÿuØ¯
¯Cd a£j.da` uA¼ü uÏ±Ā´Õs+« z<ØTAÿ¼ ü-T.»Cd+r´{Bºÿ4ª C´v uNTAÿ¼ü4Á`TAÿ¼ü4r
-ÁÿÖTAÿ¼ü4ra±Â2N2.d_Bý£az
:T=2A¼l°×-ÁÿTAÿ¼üaz£d2!q£?«¢¸ ;+°
´v>Ø´v u d+° 2ff/2N

-2!q +°2!q Dÿ24r ;+° ´v>ØA» Cd {2A¼[ 3 A» Cdl°× l°× AÿØ¼ ´v> -» + « d
¯2_2Aÿ¼2/2A¼['TAÿ¼ÖX´{?+°ü/2N-2A¼|+:N´v uTNÿ4Á`TNÿ-az2N
´v> .» ¯£Bº :2Nd+r2CdBÖi /2Bý±pC» 3 ´v>l°× ´Ëü» z2N" ;+r+° Ø+«+s «
:2Ndü ü¸á£>d2q+°±pC»£Bý+° ´v>ü.»¯Õ±Â2A¼4ü ´Ëü28T/2N"-4r´v u
+
« d ü[?«+ á ´Ëü 2:2Nd>d»A[ z2A»ĀNÿ2]£Bý+« ´v>ü ü¸¾Á¼t ´ Ö >»J
/2BºA¼=2A¼+°2!q-¯¬i1³uLµ¯sT.£a`:2NÖ´µÓ z-»Tq+±° pC»Aa+B° º 3
wa2Bº/2!q¯4 `1³uLC¹´»qA¼+°+°a£ {Ð3wa2?«KĀNÿ2.d
-Q4r+° a£ ´v>.» ¯£a;+° a³u ¯Ø24³Õu2.£HTk {=+°B¹_d#/#§
.»Cd ¬Xs ±Āagü.»¯s /2?ua£a[ u[+rd£ÅÓ®³uA¼d2¢» /£Bº¢´ü
³uL[TBý]_d!¬+° B¹A¼a24r/Tk {3a£Nÿ2.»£ÅÓ¡® £Aÿ¼ zq- {C£a/
¯CØd »T#2!q U {ü ³uA¼d 4³uü¢ /2B» ´LµÓ¡A¼¤ .ÖiCdØ CdCsdÐ »AÖiC» /2A¹ -A» 1³uL+«
z<ØµÓVa2µÓ2<.d+°4AÁjüAÿ¼L2].dCd abā>a´24Áà´2 z<Øa±Ā[
NH¾´?«§4Áà±Ā[-LyĀs»£Bº.»Cd¢- Cd2±p ¯s +rA¼[´+°±Āa±p¯Õ3³Ía2
+¹¯2±Â2A¼C£[_düA»L£BýC¹¯ 2
:2Cdlû° .Ö´ ]y2A»T#2!q ¯?«4r 3C£j ¯2Aÿ2 .»Cd+r[£Bº á»µÓÐa£a£Aÿ¼
.»d .dy+°§´BýCd´¯Ăü.»d .dy:CdaĀAÿ¼ü.»d .dyJ?«[ u4C ds4r¯ Ðd
á.dl°×2!q£Bý ¯Ă[ajü Cd2NA[ ü¸£Bý+« Öia£4Ø2+°ü4Cd2N
´³Í¸A¼BºCd±pa´Ö´{a´dCd2.»µBº[:N a|+.Ö±ĀA[´ËH Cd24r1³uL
a2üDÿ2]2N P®A[+«´ËHCd24r-Cd[+«3CdjT.£aù¯+«sA[+«´ËHCd24r3Cdj¯Ða´¯ÕgX
üDÿ2.£az+°+°´{a´dCd2 ü¸ Cd» uÏ2±Ā´Õs¯2s A¼[».Ö´Õ #¢±Âa±Ā#
qA¼
I-SERVE 40
a£ 3AÿØXj+°ĀAÿ¼.» ¯£L+ÿX+°ĀAÿ¼ü.» ¯£L+l°ûB ¹[4³ u »T>d
+ra`2 »|a +ra`2 q» qA¼ +°+° _³ÕuL2Nd 4 ØÖ A» C£ 3+ra£[ NH ¾´?«§
-2CdL2Nd4 ØÖ ¢ØX¯ĂÐa±Ā[l°ûB NH¾´?«§[LÐ+raÖ]£jCd ¯Ða±Ā[4L2]
]2X2.dKl°×>jü+°az2]±p»/±Ād2:A»
a£ {ü ÿu2Cdü[2?«+ ü+ra`2 » ' d W2.dB[+« ¹
[4³ u 2;+°!q/±Ād2¯2ĀaU {ül°×2B»' d=2CdT]CdÖA¹CÖü´#2+¹¯2K++°
2]+°AÉ¼.Ö´{C£TÌÌ-2# W ³uL¶4rNÿu³uj` C£s2Cd2¢+«-Bº4¾´?u§Bº
/´µÓ ´+°a`2ÖzCds2JA¼|+2A¼D2A¼Öi+°AÉ¼4rNÿ C£s2Cd» '´+ a° `
2¢:´?«
alû° 2+[]]+°Aü¼É .Ö´{ l°×£2+rK£?«¢+°AÉÿu42.£uCdl°× .da£y
ÿu42 C2d 2A¼ül°× 2A¼üµ¢¸+rü¾´L\±pCd .£yazQ[+°2Cd?«+ +ra`2 W ³uL¶
a£¢»4rNÿ ³uL¶.dLCd ¯Ă¢¾´#§l°×[A[+«ÿªT+rÿu4r[Cdda.» ¯2A¼+¹¯2
u+ 4Á2B ´Õ á .» ¯2A¼+¹¯2Ö#¸ áyl°×2#a£ #»Ì-[:N a|+.Ö´{+[ {£2
-2A¼|+/´µÓ ´+°a`3a2ÿª22]:´?«A+r uÏ±Ā´Õs+« üDÿ2.»TAÿ£üa+°a+rü4r
Lk2.dl°×2# ]y£?«] a¯4 `ÿ+ª Ks« [a` Ù ÿ+ª Ks« l°ûB.dLy2]] L+«:+° uÏ±Ā´Õs+«
´X_2Aÿ¼+° Ö dÖz+° CdC£Ð[ T L2.d#2 +¹¯2 ¯Õ ³ uL¶ 4rNÿ ³uL¶ +°AÉ¼¢+«
´»W¯s£Bº 2l°ûB3dC¹±Ā#-A¼bāC£ ³uÖ'+°AÉ¼¢+«-Bº4ü»At2
4rNÿ ³uL¶.dLCdm
a£ +¹¯üA»µÓ2¢4rNÿ-» ³Íÿu {Bº {2B»£Bº4rNÿ-4r»TµÐTmCdBý

Cd2mBý -l°×2#£»Ö+rA¼'4rNÿ mu³uj`Bº3.£aáBº¾í4r]´?«2.» Ta+«s
+°ü£Bº
3dBý d¯Ă¢ {2Bº4r»7a£Bº NH¾´?«§Cd´¯Ă+¹¯2-Bº {ül°×ÖR®±pdBº
3-BºT¢;+°.¹#;+° 2].Öa {+°[´Õ2]2N´vaÐ¯2Āa_ü2 ü¸4rNÿmu³uj`Bº3
.Öa {¢+°2a¨2¢CdKÅÓ̧¢[ü_Bý=[TN Āü8+°Aÿ?«4rCd´¯Ă.»µBº
1 ³ÍTk { ¯2C¹Õ2] A¼ac T]y 82 +r£¢ +¹a+¹ £Bº 4rNÿ ³uL¶
á 2A¼ÿªLCdBÖiĀÐT[ Āa£¯sX2]:u a2+¹a£Bº
dT 2CdÐmA¼]C£2
ÿª4 ±Āa Cdj+,
mA¼ § T.£yāT¯2Āa
£J 2AÿÖiØ+°+rL`,,¯aÙµ¢¸

A»£ dK {a]2] d[£mµÓaz2.d+[ { d'¯2Āa » á
I-SERVE 41
¾´#§+ d-2A¼L+°ÅÓ¸+° ´ d=2Cd3¢]2]£-N8T?¢CÖHd#2qA¼A[
.dBü[-l°×2#£ĀÐJA¼d.d´{ff-[+¹a£Bº4rNÿ ³uL¶
1 ³ÍTk {¯2C¹Õ2]
4rQÿ£ d {Ð.dĀs {.d¯À .dBº24r» A[

A?«±pC£ {CdAÉ¯sff-»¯Õ-2Cda£gÖ±pdBº
4rNÿ ³uL¶¯2C¹Õ2]Cd±pQ+°TaT2]KÅÓ̧¢2]_d#l°× ]y-BºT¢;+°l°×?a2
»¯+[-+°B» [ ¯Õ2.dĀ4rBº
=A¼a.d¯s £Bºa¹$a¹(
=´{BºĀÐT a2¯CØd {Cd2A- {Cd2Aff-l°×2#

=´{Bº-A» 3¢.d-A» ]2Cd-A»AÿØ¯a¹$ü4Bº¯s£az¯2 CdĂa£üAa¸CdÖi 3
]2Cd-u|4 {2N
;+° a¹$Ā2 +¹¯23 .Öa {¢+« N\Ā2 .»d¢az P¸ 3 ]2Cd¢» ´Bý
¯Ă+2.Ö2T+°üÖ P¸CdCd» ¯2ÿuR2.d+2#µm¯Ts Nÿm´+ra24rĀ£[+«/´m+°T2.d
¢dBºĀTNÿ TAÿ2m´+ra24r.»X¢;+° A¼abā´{ü¸I¯+[A[[K?«¢42mBº24r
\maX´{Cd)2+ra2/.dyL¯sĀ 2mC£ü¯jL¯s£Bº
A¼abā´{ü¸ +°A¼H+° K?«¢;+° ¯Bý42Bº2u4r+°[´Õ2]2N/.dyL¯s )2+ra24rH¢
¯Bý42B[q´Õ2N'¯Bý4 2Bü¯2A¼Bý¢=uCd´Õ2A¹+r[.Ö ´ 2mCd2Cd´Õ±paz2N
XÖzA¼tuL±paz2NµÓVa2¯s2Dÿ2]±paz2N-N[>24r» ;+° ¯s2ÿª2u4r3.Öa {
Aÿ¼Ø¢ [ü_Bý ±paz2N +r[ ]mCd2 3 4rNÿ ³uL¶zÖ +° ¯Ăl°× mCd2 8»¹ T2Cd
-ÿª£ü+°ü4Cd» {Öi
3-ÿª£üm´+ra24rNÿ.Öa {¢qBºCdl°×?a2¢» {£Bº3d+«8A¹>_b
.»¯Õ2N-NT+°?«2]Öz³u2ü¸_Bý±paz2N4Bº¸C»H±pCdÖi/.£yāÐ¯[µÐ¯ü3\±pCdÖi
Cdü£H±pC¹2N
:2Cd¢=+°Bºk2] .£ya¹Cd]£?« _2Aÿ¼ {ü2C£á4á4 ]yCd.d#§
.»a£a-2A¼a8Bº¯s£aCdÿuaØCd+rÅÓ®JA¼ ´Bý 4¹ü4¹ü4r8Bºps2NCdH¸ 4BºÃ2
´#§+[+°NH¯su {a 2?¢2N
;+°´+° £ÅÓ̧2C£4¹ü.»¯s2!q4rNÿ+rÅÓ¸.»Cdü»Åu¸Bý±pCdÖim+° 24r-T.dü¸_Bý
±pCdÖi ¹aCÖa .dl°×±pC¹2Nm±Āùü¾í+« q]±pCdÖiq]±pCd£»T?«"q]±p»
±pdaz3µÓVa2µÓ Ö±paz2N
_2Aÿ¼ {¢¸+2A¼a8Bº¯s£a+2A¼a¾í8a£#¸.»¯s£a+Nt ¯´?¢¸»38a£#¸
´vwasi µÓ£[ µÓjµ£[+« .»a£ya -+°Bº 4A¼tü +rl°×ü +°ü Cd¢ ´+° +r.dl°×[ {£az
_2Aÿ¼ {ü£#[?«K A¼a24rC¹üCd]X ´Ly µÓ A¼³u2.» ¯µa 6±paz2NµÓVa2
l°ûB_BýAÖi±paz2N6£:2+r8¹-ÿª£ü+°ü4Cd» {Öi4rNÿ+«
µÓ A¼³u 2.»¯Õ _2Aÿ¼ {üĀ£ü.»µaÖH¸4r8Bº´{üCd\2Ù .d+[:ÅÓ®l°×ÖR±¸ pda
µÓVa2 +rH±paz Cda£Cd ' 4rNÿ UT =+°B¹ a ü { ;+° l°×m4r 2¢
I-SERVE 42
l°×+° 2¯2X» ;+° ¢dA[4abā2¢+°[´Õ2.£Bº {#§2BýCdl°×Cd»=u+°[´Õ2.£Bº"
¾´2#¢´{a4u4r+°[´Õ2.£Bº\ü\üuBºCdTüTüuBºCd+°[´Õ2.£Bº34abā2¢2]
_d#+« a££ü[3a£#´BºCd+°[´Õ2.£Bº
+2Cd+ru[+«[>24r»_d#+.£yBº
]y3´¯Õ+°2A¼ü¸4ro4Ùu4r {£Bº3¢d£ÅÓ̧:ÅÓ̧¢»¾´L\¾´L\Á³¼ Í a| ÅÓ̧
£BºdØBº -BºT¢ »# l°×+°ü Ö2# ¾´#§+[ á4ü I¯s £Bº ü+°ü 4rü
¯2³uL¯s£Bº)+¹BÖ d¯Ăl°×maA[¾´R®.»¯+[+°T+rl°×2BT³uL¯s£Bº
Ā?«£L¢ JaBº[ á ±Â2A¼Cd£Bº Cd ´Õü¸ü l°ûB Cd2Cd?« £Åhi ® á
CÖ.dy+2#£a:2Cd¢»£a¤+°Ø2 ]yJA¼´Bý2N82>L\2A¹4r[)´Õ+°Cd\Ù ¾´Åu®K
´ÕüE¸ NH7al°×] a4r 2?L4r;+° ´vL±Ā+°¢[£¯2.»¯ s£Bº3;2#LCd£[
ÿªL2.dq+°.£ {A¼4Ùal°× ps2A¼»3¢.dCd#§+¹q+°¢a¢a8Bº¯s£Bº-u8Bº¯s»
-+°Bº {2Bº_N¤+r+°A»µüÖ2_BýXa4Ā4rBº
6£4rNÿ+« -ÿª£ü34#2qA¼-T+Ā4Cd» {£az
' # 3 4rNÿ +aA »µÓ2 -» Aÿ¼[l°×ü A»µÓ2¢ ;+° ¾Á¼t ´#2¢+« m´»W2.£Bº 3
´#` § 2¢a£> aÙ z¢+°ua£+raBÖi'4rNÿ+«a£CdBºÖmL.d´{ü.d¯+2#:#-#
Xa4Cd£Bº
-N8a+°Ö/CdĂ Ö-Cd[+« -ag2+r #2qA¼>2Cd2B¹´ Cd2Bü4r/£a
+rK= a¯2C¹24rqa-2C£42A¼a4¹ÅÓ24r {2N
3a£>JNÉ¢;+°+2Bº2Cd84dAÉ».dyā4r:#-#Xa4C¹2N-NC2Bº2C¹;+°
´vü ü´#§+[ {2N-N>2 Aÿ¼Ø¢+« A¼¯l°×±pCdBºps2N>2-a´{ü
¾´BºCd´+°ül°×ÖÅÓ¡s£|a4rK= a±ĀL±p #2qA¼-N4B= LKC+°#2qA¼ -2C£
]mCd24r {2N
Bº¯sBº¯s384'4rNÿ +«a£CdBý Öi ´ ]y2N-N VA¼4aÙ l ×° .»y¯L+«
z¯H4rNÿ+« `l°×´{?«§2N-Cd)´+°ÿªd´BºCd {2Bº4r»384-Cd[A¼4Ùal°× ]y
CdC2Bº2C¹´#§+[ {´vü ü-Cd[ÖÅ¢®»¯Õ-A»C2Bº2C¹-Cd[.d!q§¯Õ;Bº´{4r
¾íw+XsCdJ´{JA¼l°ûa¹y¬#§l°×2N
-2C» {#§2Býa£>A¼2A¼ÿªümÖ4razm´>ü.d´#¸ aÖ4raz>d>d
AÿÐ£üT z?u§az
-N3a£>Ø´{´#§´{!q43a£>Ø´{a£$4ra a`«2.£a3dl°×¯2C£24r[
uÏCdü4r[qa-2A¼ ü¸3A»µÓ´{3.£a2m´+ra2-+°Bý 2mCdü´#´§ {!q4l°×´vü
A¼2Bº:]ym´>ü¢+« NH¾´?u§a-N= LÖÅ¢¸A¼2Bº» ¯s£B»a£$- {C£Bº[3A»µÓ£¯ü
TµÐ¯2 3 CdCd24» :´{Bº >a4C¹2N 3 8|4 4rNÿ +«a£CdBýk :´{Bº ³Ía£$4r
|ay¯Õ2N-2A¼|+ =+°BÖ+° Bý ´L.£L+r m¯Àsü á w4Cdsl°× .£ya 84 JA¼ { 4rNÿ[
¯4Áa 24rN2´Õa+°a+rü4r-ü2+°L2] ³Ía£$u4rCdd a.»µa
I-SERVE 43
:2Cd¢=+°BÖ+°Bý ´2BýCdü 2mCdü z2A¼l°× ]y:Cd[¯4Áa 24rI¯l°×ÖR®
¯Õ2³Í¯2¢l°ûa¹y¬?«§m_³Íj2Bº24r´?u§Dÿ +°2.»µa-2C» z¯H4rNÿ+«a£CdBº {#§2Bý
³ÍJa ³Ía£ ¬i±pdBº.d2Bºµ¯24rĀm >Ø´L±Āü2.»µBºN\Ð>düĀNÿ2.£Bº
³Íÿ¢4rü-ÿªT2.£Bº
+°ü.ÖNL2N
=ul°×NL2A¹4r[:+°Bº-Cd[ á
4 ü ³Ía£$ff4rĀ\±paz2N-u=[TN
¯2 CdĂa£ü4Bý]±pdaz
=2CÖi£¢d£Bý_N¤¢d_A»¤£Bý+«=´{Bº.d¯Õ£3ÿ ªaùü¾´#§+2#=´{Bº
.d¯Õ£D4I¯+[A¼a£4rBº.dl°×2#m´>ü¢+« ¯s {2Bº#2T¯w4Cds+ps2N'+°Cd+°
ü+°ùüKÿªL2.d#2+°§24r {2?¢2N
A2C¹)a¹$ {3ÿªaùüKI ¯¯Õ.+rl°ûBT ´¯ÕCd jÖzA¼t u4r ÅÓ¡®
Ta.dl°×2#JNÉ¢+« .»yµBº-uXa4Cd {2Bº4r;+°.¹#£Bý+°aj+Qt£Bý+¹+«a£Cd
_2A¼2+°[´Õ2]2N3_2A¼2CdĆ£\ Cds4r±Ā#ü±ĀBºC¹2N 3±Ā#üT»¯L +« '
¢d ³Ía£$+«m±Ā`2q.]y!¬§£ÅÓ̧C¹+°H¯ÕCd±ĀBºBº2ÖzA¼ü¾´?u§Bº
:2Cd¢342´{¢ {;+° z¯H£Bº' [Õ[4as ´?«§32A¼2´#§q+° :2Cd
42C»¯+[
;|a+°#2 u {Ð'Bº {£»2Na£"ff-£Bº

+°#2 u -»N =´?«A¹ ±ĀCd á ³Ía£$4r { Cd 3 z¯uBº -u ±ĀCd
áC¹´Õü #2'¢da£$l°×-2Cd4r.dyqA¼6£-A»J´?«§2.d+¹l°×2B3 z¯uBº
CdA¹ Cd£|4¯s» {£Bº

;|a+°#2 uK±Ā#l°×Ö]y'+aA»µÓ´{a£$[CdA¼4Ùa¾´!q§¯l°×£B"[
u4r.d¯+2#£B"-Bý\ K:¯s£B"ff
¢da£$+« ' ´ü+°L2´{üC¹ ]+rl°× Cdü +w +«2N +°¯ Ă _¯Ă uBºCd :# -#
.dµBº
-N 2mCdüJNÉ-K¾Á¼t»Bºq¾í-2Cd¯gü+«?«+¢2] 2mCdü-Nÿ+raü.£u
2N'¯[»µÓ2.dµa£ÅÓ̧+«'4 ü ³Ía£$[ u[+«)¢d£Bº[[+°§ uX£Bº[
-agÖ±paz2N-2A¼LÖz³Íü£Bý±pazÖi
4 ü ³Ía£$ mCd242Fÿa24r:#-#.d¯Õ¯a£¯L-2Cd¦´{a2¢+«ÖR¸±pdBº
-+°Bº {£ÅÓ̧2C£JBýk)µÓ£[.d¯Õ#§.d¯s£a´ÕH]£´ü+°#2qA¼A¼4Ùal°×-¯q
a£ #2qA¼
m+° 24ra£>Ø2¢'Td 24L2] 2Cd£ü¾´L\±pdaz= L+«£a
SÿSÿ
K.d uX£Býk CÖ]y ³Ía£$ .»¯Õ £Bý+« ±ĀA¼ ¯ ü .»µ2 2µü » mÿª§
´?«§2.d+£2Q[|+AÖi£m±ĀdWyCds2.»¯+¹£Hff-#2ÖzA¼ü¾´?u§a
I-SERVE 44
+2A¼a3»µÓ á¬iC» ]Cdü áy+[-\42Bº2¢+« A¼|+¯s£a:u3C£j³X
.»¯l°×£ÅÓ̧¢¸+2A¼a 2mCdü4B {£aA2C¹a£>Ø2-2C£-#§Bý+« !¬¸±paz2N
=2Cd +«a£CdBÖi£ 4Cd =[TN ¯2 CdĂa£ü4r £4Ll°×ü ¯³u z ¯>ü Ā24CdØ z
.»µBº+°+°4 ü ³Ía£$¢+Cds3¢.düÖzA¼¬i£az

Sÿ Sÿ£ ü¸ +°A:2Cd ´Ë ¢a m´ Aü>a4CdÖi"£ ü¸ +°A:2Cd 2N
2]£ÅÓ¡¸ a`«¯s£a" :u2?« m´ÅÓd[+« +ra`Ö X#¸X2# UT2.d#2 +°2!q »»
-\Ù¢´Bý.£ #2»üff
:u-+2#4 ü ³Ía£$3»µÓ24rq]ÖR®Cda£>ÿª 2=A¼a4rÿ4ª ÿ4ª r
2BºCd;+r+°3C£j³X]X¢+«Cd»A¼|+µBº
:+°Bº ;+° /A¼# 4 ü ³Ía£$ -\42Bº2¢+« A¼+rBº 3 l°×A¼´{+« -+°Bº K?«
Bº4¢[µÓyü¯s2ÿª2u4r[ü_Bý±paz {4rNÿ ³uL¶ ;+°CdüCduBº3CdüBý+«
3d Cds NH±paz2NCdüTNH2.dl°×£Bº+°ÅÓ¡¸ü zl°×£Bº+Nt+°ù¢¸» ´vLs4r
C»a+£Bº[A¼taÖÅÓ¡l°× ]y#¸ CdsN\±paz#¸-[´Õ2]2N

»4rNÿ[» ³uL¶[Ā£üCdaùü.» ¯TAÐ2¯Býk'+«a£Cda£>Ø2'+a
a£>Ø2:u2?« K£´ü+r {ff-l°×£BºCd¢Cd»
=u4¹u Ā ¯2AÿØA¼ü ´vLs .»µBº .Öþ { _d#+.£yBº 3¢.dü mCd2
'4u¸4 z¯ÕL+°2NV4u¸4+°¢¸ü2.»¯s» {£az
+¹³u2+«T ´µØT
+« +ra¶ ³u2+«ü,
8 2T.£ad 2WymCd2
¯mÿªÿª24 ÿªC+°`,,¯aÙ µ¢¸+°2

»Ö L"£|+2+°[´Õps2N"»»2.»¯s£"ff-l°×2#+°o jü]?«¸2.dl°×2#

3d3¢.d¢¸ z[\±pdBº

:A»T?«"=´?« £CdH"¸ =´?« £Cd2mBý"£ÅÓ̧.d¯Õ4|as qA¼£l°×»´{?«§

7³uCÖH ¯¢´q£ÅÓ¡¸ÖR¸±pda-u2?« CdH¸A¼2mBºü:´{Bº£l°×+°[´Õ2.d#»T?«"

-Q4r+°£ÿuaØ£+¹¯28Bº #»T?«"£l°×-¯ü¾´Å}¸ +rqA¼3BºA[Öz³u»

CÖHdA¼£l°×

£_2Aÿ¼ {ü= a¹£l°×4|asqA¼»7Å¢® {a¹$¢¸l°ûB£ÅÓ̧´?«§2.d+¹»

qA¼-u2?«N:´{Bº£ a`¯ d2¢£CdHA¸ ¼2mBºü£ÿua£Ø´Õü¸ü£_2Aÿ¼ {ü
-2C££.d#§ 4#»T?«"£ÅÓ® Aÿ¼Ø¢ ».d]y±p #»T?«"+°+° :A¼2C££
mÿu2X 4r+° |aT?«" :A¼2C£ £ +°ü +r+° |aT?«" :A¼2C£ £ ¯Ă .»¯Õ ¯Õ§ 4r+°
|aT?«":A¼2C£ dÖ³u2:2A¼¢[>28 mCd qA¼CÖ4 N2]´{H-BºT¢
.ÖBºXL\#¸4rU {ü ¯Ă:u|4mÿu2Cd¢¸´BýXa4Cd» {2#2N'mÿu2CdH 2
¬+°.»dl°ûBºA¼ff4rNÿ ³uL¶:u[µÓyd2.»¯+[Cd3mµÓ [+«ÖR®±pdBº
I-SERVE 45
+°ü[>Ö2N
+[a¹$ü4B.ý £az
) a¹$ ;+° ³uL¶ 3 :2?«+« -XNÉ4r .£yBº -Bº {¢¸ -XAÉ¼ü a£ #» -aA¼
-2A¼ ü¸4rNÿ ³uL¶ ]y z[+«ĀA¼a24r¯áØü.»¯ÕCd´Õs´L.£Bº:A¼ta-©Ā£ü
´vLs .»¯+[ ´LTCd24r +°2A¼ ü ´ËuA¼ü ¯T2] ¾´2A¼uB» .£´q¯l°× ´Bºl°×£a
-´?«A+r= L-©Ā£ü£Ll°×£az+°+° ?u¸Bº +¹ B[+«l°×A¼a Aq ¼ ¾í4r ³ua¶ül°×
-Nÿ+°24r ?u¸B» -ÿuØ¯2 {2BºA¼6£4rNÿ ³uL¶ a£ØA¼+¹¯2+Cds ³uL¶C¹ #+°ü´{Cd

³uV¶JLu]+«±paz-ü¯#4r+°[´Õ¯s£|aT?«"ff-£Bº
]y ³uL¶/¯a [[#§aTBº¯s:u-£Bº

[>»dØ-u|4 {£-Bý4r {4+°Kl°×[>2 ¬_C£»K Aÿ¼ØIagdmCdü

.»¯s+aA»µÓ »A»µ[+« .£y-+°Bºm´>ü.£u4Áa 24r.d¯l°×£a34Áa£[+«
3µÓ´Bý»;+° mu³uj`Bý :2?¢¸Öüa¹$ü2Bý ±pd

;+° a¹$ az2?« mu³uj`Bº .£u N4ü4r +°[´Õ2.£Bº =2A¼+°u {£ [

»Bý4r3mu³uj`Bº:u.Ö±ĀBº

-XQÉ8J-+¹l°×' Aÿ¼Ø)¢d£Bº+°?«+° +°Āaz£Bº»mu³uj`Býk -[

.Ö´{l°×[=[TA»ÅÓ¡¸4r l°×a£ ¬ia£>Ø2.»µBº» 2C££Bý±ĀA¼ ¯ ü.»µ2:2Cd¢£Bý
-¯üa24_d#´Bý2NA2C¹ 7Å¢® {2B»mµ¢mXdmu³uj`ü;+° 2A¼ 2N-\¢
A¼+« m±Āùü NH¾´?u§a»£´[.ÖdØq+°:uN4ü4r´Bý {£-£Bº£4³u
d> [

3 # T»¯L+« £ 42BÖ 4Dÿü¸ N :u2?« mÿª § a£>Ø2¢ mÿª§ 4³u¯gü
4³Íü¢Öüa¹$ü4r.dX+«ü_BýX2Bý X£»-[uAÿ¼´Bý-+°Bý 2]q]±pazm´d 4
ÖR¸¯aÐm±ĀdWyCds24rmX»` Ā£ü.»µ6£Cd´Õs +°ü4+° :´?«+« BºĀa¸ +°m.dyā
.£2mAd`m Cd2.»µKl°×CÖü¯+°A'm Cd2¢Im Ö/´£¯Q+° {2#2N B¹ĀL
/´£¯ Q+°ü´vasaz£+°´TmCdÖ.¹#±Āa£d`TNÿ [aÐ³Õu2.£ü» 3µÓC¹»:£ÅÓ K
A¼4Ùal°× .£yKA¼4Ùa+°2A¼ ü´ËuA¼üX[´TmCdBºkd Ø:2Cdl°û.Ö´ ]y2A»T?2!q3
/´£Āü q¸:uKa¯24r {£ff-£Bº-XNÉ z[
4rNÿ ³uL¶+« X±paz2Cd ´Öi2N 3d Cda] Cda] Cd -XNÉ[ m´µÓü »µBº
4asüK¯L±pCd£az-NCda£>Ø»H+aA»µÓ» ¯2A»³u2qA¼
4rNÿ ³uL¶ ¯Ă +°¢¸üÖ [mA¼ ´#§Bº2 qA¼ - CdH ³uL¶ CdÐa¢» [A¼ta¢+«
ual°×£Bº CÖü¸£L2N ]y ³uL¶ µhü { ´{.dy+[ ÖR®±pdBº 4rNÿ ³uL¶ mCd2
3¢.d¢¸N4_Bý ±pdBº

:A»T?«"» d-[4raBý-[mÿu2X-[-l°×A¼2C£'mu³uj`Bº[>24r
I-SERVE 46
.Ö ´¯s£Bº£-ÿª 2mÿu2C£"'mu³uj`Bý-ÿª 2mÿu2C£"» a`«2.£»-ÿª 2
¯CØd 2+r ?u[+« JüqA¼-2A¼¢¯2A»³Í[+« 3Āa»qA¼+rK£ aù[.dµ
-ÿª 2£|+ {2N»_X+« {-ÿª 2l°ûB£|+ {2NJ?«¢8N[>2"

:+° »+a a£>Ø2¢a£$4r {£» -ÿª 2;+°#2N-Q£-ÿª »+rK

-N¯CdØ "mÿu2C£"=u[akaz2.d#2"ÖR®mĆdØ+°24r.dBH.d¯Õ [akaz2.d+¹£H
|+ ü2'mu³uj`Bý #üJA¼3Aÿa´Bº?2 2]´[+rA¼ff
:u3¢]2.d+[4rNÿ ³uL¶ -´?«+°´{B» _düA»LÖR®±pdBº-XNÉ ³uL¶
.Ö´Õ4asüÖ2_Bý +aA»µÓ2Öi´{4rm´d `2Ā\2.£Bº
.£u A»µü A?« ] L+« ÿªCd 2Bºü A»µÓ2 .»a£Bº 3 A»µÓ2¢ C£ ¢d£Bý4r
[ ¯Õ2]4B[+« .»a£Bº3µÓyaØ2[>24r» 3A»µÓ2-+°Bº {2N34BÖ2 {2N3
4Bý¾¯ {2N- K.d¯s+Qt4rNÿ ³uL¶+« m±Ā`2q] ]y#§4rqA¼ 8Nmÿu2C¹"8N
¯CØd Ö" CÖH¯À CÖHd[¯2A»³u´{/dØü¢ v4Cd-Cd[ ¯Ă ;+°a+°ÖÖia£4Ø2¢
´B±ý paz2N
C»Öi ¯2[»µ}
m±Ā4t §2µÓÐ´.£¯A¼,
Cd¯Ø+r ´ÕÖia£4Ø
Á¼J dj¦,,¯aÙ µ¢¸
-u2?«Öia£4Øÿu 2C¹34B»[´LMH¯s£Bº4rNÿ ³uL¶
3 :ÅÓ¸ 4¹Bºül°× ÖXs ?«§ ¢a £ül°× +2Cd al°× +°L\ ±paz2N .£u .¹#¸
4¹BºüJA¼4BýÃ.Ö#¸ÖzH.£az-´?«Cd4Bý¾¯l°×+°´2C£]2A¼a 2A¼a4rq]±paz {2N
3¢´üCd3£?«±ĀCd]2+«L.£´ü z+°¬i+°[´Õ¯s£az
3:2?«¢ú¬i?u´Bý {a+°a+rü= z+°ü-N´]y 2¯2´Àl×° X»¢d£ÅÓ¸
+2´-[Ā+°Ø2.Ö_CdÖi-2Cdl×° T2]-+°Bº >2= a+°[´Õ2.d#2qA¼A[C¹4rNÿ
³uL¶34BÖ2 NH¾´?«§´+° a¹4B[+«ÖÅu®Bº-+°Bº+2Cd 2N>2+°[´Õ2.£a
£ÅÓ® A¼4Ùal°× ÖR® +°#2>Bý 4L2] £Bý a£>Ö4r[ 4L2] a+°a+rü4r T.£a` .»µBº
£ÅÓ¡®>L\A¼2C£´v¯4]y#¸ .Ö±Āa=+°BC»BqA¼ -» á¸-» 3+ra£ü-»
¯[»µü-»C»QüCdmÿu2X-ÿª 2¢C£A»[.dµB¹A»JÅÓ¡® Lk2].Ö_Cd£a
4rNÿ ;+° Öüa¹$ü34BÖ2¢ {2Bý £ÅÓ®a+a° + rü4rm´W2].dµBº£L
+°A¼É 2¢ a a£ #2 qA¼ 3dl°× =# ±Āü ±p #2 qA¼ ;+°!qT?«" -K -+°Bº
+°[´Õ¯s {£azÖX+«+Qt:2+r+°[´Õ¯sÖi
4rNÿ ³uL¶ -+°Bºk2] _düA»L +aA»µ[+« ÖÅu®Bº -+°Bº l°ûB P® ü4V
T.£L2.£Bº3A»µ2Ó ¢3d´Ö 2Bº¯2 CdĂa£ü2Býa+a° + rü ØH+°ü¯+[a+a° + rü4r
T.£a`.»µBº= ÐaCd±ĀCd -ÿª£[+« ØX|a+°24r.Ö´#2qA¼-+°Bº l°ûBC£
I-SERVE 47
-ÿªT2] ¯s {ü Øl°×sü-2A¼a+°[´Õ¯s£a:u.d¯Õ.d¯Õ3¢]2]3¢]2]
4rNÿ ³uL¶+« X±paz2Cd´Öi2N3d3¢.dü:uĀ4raz

8T?« £´L¯ÕgX"±ĀCd >j P®mĆØd +°Ö#§4r {2N[?« +°ü»?« Öül°× 4r

=A¼#£H#¸4r {2N:N82 d"= a.»¯Õ d"=2A¼+¹¯2.»¯Õ d"-wa|a
´+« ü¢´Býá£QÿÖ±paz#¸4r»K¯Qae ¹Ö³u2¢´B±ý pazĀÐCd2mCdØ2+¹¢az
qüÖi +#§l°×±pCd£Sÿ£ ¯Ă´vaÐ£¯ü¢+#§l×° ±pCdN3£¯£_u[+«
¢_Bý´¯Õ´Õü¸£Býu4r8»¹A¼µØü£¢»+°H2.dl°×£[-l°×2#£

3:´{Bº4asps2N
8©Ā³Õu d ³uIC»».dm+°AÿLù,
A¼LcC»CØd Aÿ¼ £ĀAÿ¼ d¯jCd <2BýCd ,,¯aÙ µ¢¸
' d-2C£31 ³ÍTk {+°H2]A»£l°× d-2!q 8T?¢.d´Õ2.d#2+¹¯2

3d+°H2]A»:N

+°+°:´{Bº»:+°B»'+2Bº4³u¢»l°ûay[ ¯Ă8+rm42.»¯Õ' d

=u>[j2]2A¹=uUTps2A¹CÖü¯+2?uff
8N+°ü"8N[>2"
4rNÿ ³uL¶ :u[µÓyaz2.d+[ A¼4Ù|a { +2Bº 4³u¢+« m´W» 2]¯2 CdĂa2a
±Ā#1 ³ÍTk {/A»tW2]´Ë¢aCd´¯Ă.»µBº'¯2 CdĂa2a£l°ûBa¹$++°4w+Bº
3 {±Āü mCd»3³Ía24rI¯+»£Bº3Q+°l°×¯2C¹Õ2]1 j³ÍTk {mĆdØ+°Ö:u
/ÁW» 2.£Bº

)4rQÿ £ d.dBü£ { .dµ {Q[ ü¸ Kl°×'m´´2.d2 -2C£|+ ü2

+°[´Õ2.»A» Cd´ £¯s 24r { ¯s { +rA¼[ -ag2 -»Ø {2#2N {Ð +¹L a2 Kl°×
üDÿ2]Cda£Cd4Bº P¸Cd´¯Ă.»¯s£Ö2A¼l°×"82+r£HKl°×"ff
m´¯ A¼BÖi1 ³ÍTk {:u ?u¸BºCd2!q¯2Āa_ü2.»Cd 3 z4¤ ¹³ua
A¼ac£[+«á µÓ¡BÖi4rNÿ ³uL¶3ĀÐT+«=l°× 4r ?u¸B» Ā +rµÓ2: Ðl°×2B´v>üJA¼
´v>ü .»µBº .£Cd+´° +« »´Ë2 2+° 3µÓ4r .d¯Õ#¸4r 3 ĀÐT 2+° Cd[T Ia£ .d¯s
mÁ¼+«`ü.»µBº3u´v>ü.»¯Õ.»¯Õ] L+«:u-£Bº
A»£
A» Ö©ĀCdÐd d
A¼LcC£XCdÖ a,
³Àu2m±ĀCdL£NCdØ
Ās2»m´+°?«C£2d,,¯aÙµ¢¸
C£,,
A»£ {Ð.d´Õ2.£ {3+°[´Õ2]2A»A¹ d-[-NK »-[+2Cd +2Cd

CÖü¯s» {2N+rK3 d´vLs4rS+°?« d24r {2N3+°?«+°S+°?«¢ü¸[»ü8A¹
I-SERVE 48
CÖü¸[ 3+rµÓ2 8A¹ ' aw 2?«K +° ´¯s S+°?« 8A¹ £|+J -a2g +r #2 qA¼ CÖu¸|a¯L+«
¯aØBº ]yü¸[»ü¯§24r.d´Õ2]#¸4r {ÐK dTBý4r¯§24r.d´Õ ¯s
Cd´£|+J-ag2+rA¼A»£A¼d.»¯Õ K d£l°×¯§24r.d´Õ2.d

A»£=2A¼l°×:2Cd 42A¼a4¹ÅÓ2-2?u£"[>24r42A¼a4¹ÅÓ» £ ¯Ă8»¹

±ĀCd£¯ü4ü¯ü4ü¯ü4r-q¸¯+2#£azA[ ü¸£ ¯Ă8»¹mÿu2X d
¯[»µüA¼Lcps2N3A¼µØüK¯Ð´2 2?« [´Õps2N-2Cdl°×T2]¯CdØCdÐ2£?«+«
{2B»Ā +rµÓ2q»qA¼6£¯|a-T£Öül°× ¢+°[´Õ¯s£azA»£=u+°[´Õ¯s£az"

A»£:2C£.» ¯s».Öa {¢[ü_Bý {2Bº4r£ ¯Ăl°×8A¹ Cds+°Tj¯Ð±Āü 2?«

A¼µØü+°[´Õ2]2NÖzCds2+°H´ÕC» +Nt +°ùü {2#2N+rK3+Nt ¯ d2¢£¢d
UTCd2=ÿ¬i8ÅÓ̧l°×¾í4rĀ\2N+Nt[T©Ā¬+°Bº":»ÅÓ̧UTCd2=+°Bº"

-A¼2C£ ¯Ă¢>L\mÿª +°A¼#dØmÿª ¢´{?«§+ru[+«±ÂBº4| T?«"±Â!qT§ ?«"

-2?u { {Ð

A»£[>»+rK3+rü´{±Â?«§±ÂBº4ü3£¢dµÓVa2´{#§Bº2_BýAÖi±p #2
: K£ ¯Ă¢+°H\mÿu2Cd¬iC»-T£ ¯Ă¢´q {2Bý±p£H+°A-T3 ¦
´LNÿ[A?«£Öül°× ¢+«' um4C m´´2 .d2¢+«=um´W» ¯s£az":+°Bº mĆØd +°24r
=uA¼ac2: Ð4ü4Cd£az"ff
4rNÿ¯2A»³ÍüT[ÿª4£Býu-£Bº
4rAÿ»ĀÐNÿ TAÿ¼Cd¯Ø
¯Ða´¾¯iØCdACdj+°,
.»Cd pA¼§CdCdsÐ¯Ø
dCdµÓØCdØaTmÿª ,,¯aÙµ¢¸

4rQÿ»Ð.Ö±Ā {+°AK ¯Ă´vaÐ£¯ü3»W2.£az-2A¼|+A[+«-¯ü

CdCdsÐ2-2A¼#2qA¼-2A¼ q̧ K+«u2?« mÿª +°ü4C¹2N'mÿª ÖzC£s[+« uAÿaÖ
3CdjK ¯Ă

4rQÿ ¯Ă¢´ü {2Bº ü¯Õ2N¬i#+°[´Õps2N-2#£ { ¯Ă¢´Hÿu42¢

{ m´´2.d2 »a A[+°2!q Dÿ24r ¯Ă+°2!q _d#4r »|a m´´2.d2 {#¸4r
?u¸BºCd£ {
_³Õua+«2]A¼´Ø¯Õsffµ¢¸K ¯Ă+°2!q_d#8][Áag qA¼

3[2\'»ü'¯ zmAü'Nl°×ü-KK ¯Ă¢» {£az ³Í +°´{3l°×üK
A[>jl°×+ra`ÖTCds¢»-2CdV¸Ö {#¸4r- KK ¯Ă¢» {£az=u-azC»
TCds¢2] +r2Bº2 + jü wa jü 3l°×ü ´vü ´Õ2AÖü Öü´ül°× ]y#¸ TBýTBý4r
{#¸+°[´ÕĀsÖ-u|4K ¯Ă¢2.»'´2.dÿªC£üÖü´ül°× ]y#¸+°[´ÕĀsaz

[ u[+« + jü wa jü +rdü ÖzA¼¬iT TCds¢2] _d#+« a£qA¼ -A» -u
a±Ā2Cda2.Ö2N2N
I-SERVE 49
a±Ā¢+° Āa
CdC£s+rüm+«d Cdj+° ,
l°×2ÿª+ra¹´Ë#T
.»C¹³u[s+°a¹X.d,,¯aÙ µ¢¸

m´¯sCd +rü2¢ {2B»Áa£gü:2mNdül°×+°[´ÕĀsazÿªTØC+rü2¢>[j2.d¢»

Áa£gü ¯Ă7³Õu2]CÖü¯l°×2#2N4X2]±pazÁa£gü ¯ĂC£ACdjØÿu
.Ö2N ¯jL2.d+2#2N +°+° as ÿªCd ÿªTØC£uü a±Ā¢+° +rü [a±Āü
mĆØd +°2 4r .d´Õ2.» +rü2 -[ Āa +rü K ¯ĂC¹ 7³Õu2] CÖü¯+» +rü K
CdC£s+rü [-4r ¯Ă£?«C¹C£ACdjØ2.Ö2A»+rü [ Bºa+rü4r.Ö´{+¹ .dy

:u2?« ' Bº a+rü l°ûB l°× jL£Bº l°×2Bºü Cdd a .»¯Õ#¸4r ¯Ă
Cdd a.»ps2N ¯Ă£?«[+°[´Õ2.dl°×2B.»ps2N

:N-2A¼L-ÿª 2¢ {Td »¯Ð´ zmÿu2X´B#º z AØüC¹ CÖ+s ° #

+¹L+°¾´.dy¾´L\ ¯ĂCdH±p # ¾íC£ØN£ØAÿ¼ ü+°ü4# :u2?«¯[»µü[2?¢¸
¯ĂA»mÁÿ±ĀmCd-»N-2A¼L-ÿª 2¢ {Td»

.Ö#§»ÅÓ¡¸ÿªT¢¯L4rÙ±ĀCd+[ {2Cd+rü .Ö#§[2B´vü´2Bº¸ {#§4r

£¯ü {2Cd+rü ¯Ă¢ü+°ü¯[»µü2?uaz.Ö#§»ÅÓ̧ÿªT¢2]´À|+ ¯s3
.Ö#§+« P¸´vüa£ {+rdüa£ {-u|4 ¯Ă+«£¯üql°×2B±pC»3U {Bý+« P¸
>£jA¼üq {

' -2CdÖ >4 uü 2C£ A»[ +°Bº´{¢ :TBý±paz {2A¹ -u2?« d Kl°×
¢dCd£[-2#4?«§2A¼2!q-2A¼¢¾Á¼t3µÓyaØ» zN"3 dm´ÿu 2 ü¸»Kl°×mÿu2X
a´Ö¢dCd2-ÿª 2¢+« ]y2N-u|4-XNÿ .£yBº[KA¼4ÙaX£BºK´Bºl°×£BºK
+°AÉ¼q¹.Ö±ĀBºKKl°× ¹T+ra a´Ömÿu2X+°H\2N

-2C»4rA¼3+°AÉ¼TA¼4Ùa2SK_maXL\±paz#§_düA»L#§ÿªCd 2Bºü
A»µÓ2¢[¢d4BÖ2.»L#¸-+°Bý >2Ā+°Ø2.Ö´Õ#¸-+°Bý2]+a 4a2ÖR¸#¸
-+°Bý>2¢d£BºCd l°×a£>dØBº[.Ö´Õ#¸:uKl°×+°H\'-ÿª £üKKmÿu2Cdq
:A¼2C£Kl°×+°H\Ö³u uü»:2A¼¢+2Cdÿu42¯CdØ +¹ # z+2Cdÿu42-¯CdØ
+¹ # l°ûBKmÿu2X¢ÿu4»
8 2¯aÐ2CdÐdA¼§2
Ö³u uü2NÐ ¢Cds ,
dCdĂCdØTX u£¯Õ
d.£y¯CØd ÖiÖ Õ .d,, ¯aÙ µ¢¸

)4rQÿ£¯ü ü¢]l°×l°×±paz ¯Ă.ÖdØ[]mC£q z£az"¯2 CdĂa£ü

´!q§+°AÉ¼+Nt[T©Āü+°ü¢Kl°×.d´Õ¯sN= a"' ¯Ă+rA"
I-SERVE 50

+°+°) ³Í»AÿJ4rQÿ P¸.Ö_Cd£T-XQÉqBºÿª Cd 2Bºü mÁµ» Ó

qA¼ +a a£>Ø qA¼ -+°Bý m´>ü Ā+°Ø2 .Ö´Bº qA¼ 3 mÁ»µü Kl°× mĆØd +°2 4r
+°[´Õ2.dBº qA¼J?«¢¸8;+°?[>2+rA¼+°+°) ³uV¶q ¯Ăm´µ2Cdá.d+¹
K[CdØ+°ajü3.dL2.d+¹
¯Ð+°ajT£mµ}d ¦
m±Ā´{ 2I³u £¦¯aÙ µ¢¸

Øü =2Cd uÏ 2Cd¬i£¯Ð+°a£j©Ā2 .»d+°±pC» mµ}d ¯Ă -2A¼+¹ ?2

ĀAÿ¼Ø»+rA¼ff1³uL'TAÿ¼24r/Á»W2]/#§2Bý-2Cda£¤Ö±pdBº
ĀÐT .£yBºÖÅu¸Bº¯2C¹»+rK4rNÿ ³uL¶+« ¯Ă¢¯2A»³u2CÖ4#2qA¼

{Ð.d¯Õ2NÖzCds2-2C£+°H´Õ;|+mÿu2X-»¯s£BºĀÐT-AÖul°×A¼aCd2N"
ĀÐTCd´{=2A¼l°×.Ö_C£Bº"3d.Ö´Õ2N[>»-azC»£l°×+°H\-ÿª£ü¢+2Cd
»amÿu2X-[T\H2N¯CØd 2-[£l°×-ÿªX=2A¼l°×+°ü4Cd2N"ff-[4rNÿ3+rµÓ2¢
\a\a£XL|4 _bCd+° u4r.£u ¯´{3¢.dü¢\2\a£üXL4rBº=2Cd 3¢]2]£
8J±Āü±p+°

:u +rA¼ £l°× 3 ¯ d2¢ ¯CØd 2 -[´Õ2] ¯[»µü P¸ a¹ĀL .d¯Õ
Ās-T P¸+°[´Õ ¯s'+2Bºü'A¼ü'+°m C£üu4r»£¢da£ uØÿª 2
l°ûB¯CØd ÖIa£Hff-l°×£Bº
qBý+« q]2A» m´d`2-#§ Ö2#» _düA»LÿªCd 2Bºua`Ø´{+¹d4BÖ z
+aA»µÓ´{a£>4a zÖR®-2A¼V a¹ a¯ T.£L2.£Bº-» mÁ»µü-» Ā+rØü P®
üDÿ2.£az
4rNÿ+« _þ@XL\±paz2N
:2CdmĆdØ+°24r:2Cd¯§24r+°[´Õ¯s2!q'¯C£Øÿª£[
ÖzC£sK+°H´ÕKmÿu2C»±Â j2#£Bº1³uLĀÐT=u3 # j#2"+rK1 ³ÍTk {
-_A¼¤2.Ö ´ Ø+«s +rA¼-_A¼¤2.Ö´ ü¯Õ- ¯a23dl°×qA¼-¯ü3d¹?« Ö2#
]y£+°Ø2-¯CdØ2-»ØĀ +rµÓ»qA¼£+°ÅÓ¸ ju"3d # ju"ff
3+°¢¸u[+«Cd#§+¹q+° 3d P¸±ĀCd4³u+| ]y P®1³uL+¹¯2Cd´¯ĂÖzA¼ü
¾´?u§Bº
£+°ü£Â2Cd2+rA"
' #1³uLCdÐa4r» Ā+rCdL2.£Bº4rNÿ+« -2Cd±Â24qA¼+rKĀÐT[.d ¯s

¯2C¹24r» {2N3d4Bm´¯24r» {£Bº4rK

:2|+ z2A¼dØ±Â2A¼?u[+«"=2A¼l°× P¸Cd´¯Ă.»¯s£ {"=2A¼l°× P¸´Õü¯s £ {"ff

-£Bº z+°¯s L 4r

ĀÐJ£Ö³u2¾´L\±pCd#§4r {2N£-ÿª 2-2C£mÿu2X-£ { {Ð

I-SERVE 51
» P¸ÖR¸3ÿªCd 2BºüA»µÓ z3+aa£>Ø zÖzA¼¬i K3aÖüü±Ā#XL\ .£y
-2A¼LĀ+rØü ¯+°L2.£-[Ā+rØü;|+a+2° 4r {£az£-ÿª 2mÿu2X-ÿª 2
-azC»3a£>Ø 3+°Āaza£(3ÿ¢4rü3dzA¤ü: K£l°×;+°Bý+| +°[´Õ2.£H
+rK: K-+°Bý m´>ü2A¼L+ +°[´Õ2.£az-2A¼a' !q .Ö_Cd£a´vaÐ2´Ö2B»ÅÓ¡¸
XL\ .£y-´{Bº' !q.Ö±Āa:´{Bº3aÖüüXL\ .£y:´{Bº' !q.Ö_Cd£a
:2Cd 2N+«:2CdmĆØd +°24r+°[´Õ2]-ÿª 2mÿu2X>Ø2+r4üA"K #-_A¼¤2-»A"
£-ÿª 2-_A¼¤2-»A"A»£
Ö³u£µd ³uC£2
.¹¹Ö³u A¼¤»,, ¯aÙµ¢+°2
³ÍCdjü£l°×ü u2?«£LÖ³Íü±p4?u§q4rK:u¾´2.d4BºA¼ff-£Bº
Q24r
ÿª4 2CdBÖi1³uL:u¢Nÿ2.d#2ÖzA¼ü¾´?u§Bº

4rQÿ :2Cd 2N+« mĆdØ+°24r -ÿª 2¢+« ]y2N 4+° ' -ÿª 2 -¯CdØ2 =u
- {Cd2A¼[ {Ðm´W¯s£ {:Nmÿu2X+r B[+« JüqA¼[3¢]¯s£ {-¯ümÿu2X
-2!q 8T?¢3¢]2.d
|+]C µÓÐ´.»£2C»
m4r ¯Øa]Cd24³u,
CdCdsÐdA¼§ T§
T+§ r<2BºC£24Cd ,,¯aÙµ¢¸+2°

7L¬i# ¢d ´¬¸l°× l°ûB ] a ;+° ¢d£Bº ;+° 4Bý¾¯ »¯+£Bº ;l°´{Bº
+r+°C£Pd24r-NK+°2#_Bý2N=2A¼+¹4r[3az2?« zmA¼ K ¯Ă¢4?«§4r´Bý2N
=2Cd _ü24r´Bý2A¼2!q-´?« 34Bý¾¯:´{BºK+°2?« z2A¼mĆØd +°24r+°[´Õps2N=u
+°[´Õps2N":´{BºK+°2?« z2A¼+°[´Õ2.» 4Bý¾¯l°×:#+°ü=+°Bý 2] .£yaz"
CdÐd
:+§ r<2BºC£24C2d ff»Ð3:2?«:#+° z+° dØ {»Ð3£ĀüdØ {C£?ul°×üdØ {
ÖzCds2+°H´Õ ¢d+2´ dØ {-+°BýC¹34qA¼K ¯Ă¢[ zmA¼zÖ +°múÿ 2
CdC
CdÐdA¼§23T§2ffK+°2?« =A¼a4r+°[´Õ¯s3¢d+2´.d¯s .d¯s»:N£N
-»µ {»Ð¢d£BýÖi±pazA[¢m´»W2.»µ {
:uÖzA¼¬i2Nmÿu2X'mÿu2XÖzA¼¬i£+° P¸8A¹mĆ»Ø+°+ra`2 ]y'mÿu2X+«
üÖ- uÏ£[.ÖA¼a4BýC» Cd´-N±pA¼
m´Xÿup³Õu£dX
´{am´Xÿu¯C£,,µ¢¸
-N±p»A+r-NKl°×mÿu2X4r+°[´Õ2.dA¼¯CØd 24r»+°[´Õ¯s2N

{Ða¹(:u2?«mÿu2X[;+°A[[.d¯s£ {A[[¯Ð´2-[´Õü¯s£ {'
I-SERVE 52
¯Ð´mÿu2XK++°Bý|++°[´Õps2N¢+°2¢= Bý ¯Ð´2£BýN4r {2N+°+°£l°×+°[´Õ2]
mÿu2X£´+° £ÅÓ¸l°×+°[´Õ2.d?u[+«JüqA¼-[ {Ð-2#£ {+2.Ö23¢]2.d

ü4aTmCdü¯ zmA¼´{;BºÃBº¯s£aĀd2+rü´{!¬2Bº ±ÂBº¢ü4L+

-ü¸2Cd A¼a£ ;+° Ö2Bý zA¼t +°[´Õ2]2N ü4a 3µÓ4r A¼4Ùal×° ÖÅu¸a Ia£ .d ¯s -N
3ü]´:+°Bºü4L+;|+ĀL;|+mÿu2X+°H\2N
+°A]Cm´Xÿ¬iw+i
_³~£ ´Õ udC»,
+r+¹üC£ü¯ÕXg C
T]mC£³Õu ¹4X¦,, ¯aÙµ¢¸+2°

£mÿu2X£++°Bý|+ {2Bü» [d 2 {Ð¾´#§q {=A¼2+°2!q' ¯ĂÖz+°

Bº+°üK+r+°C£Pd£Ød2u4r-BºÃNBºÃ24rĀ\±pCd/2?uaz

+r+°C£Pd£Ød2-2!q)C£?«.Ö#§JA¼)´2Bºu4r´2Býa£ü¢Cd {2N¯L4rÙ
3¯ d[+«3´2BºJN+«;+°+r+« ]y£H2N-N£q¯ d[+«'´2BºC£?«.# Ö §
2]7Bý±p»±paz2N+«2A¼´B# º 2ÖzA¼ü¾´#§» ¾´?«2§ N+rK3Td 2CÖHd+°±p #2 ü¸
3+r+«
£_a { q̧ '´2Bºa£H±paz2Nff-l°×2?¢2N:A¹mÿu2X+«2A¼ 2].d ¯

>2l°ûB3 !q-l°×2#£a£ÅÓ̧+:A» mÿu2X+°+° ;++°´{Bº;|+mÿu2X-»+°
2N+«+°ü4 .dy+rA¼»2A¼l°× |+J-Nÿ+ra2qA¼

K+°üK;+°BýA» -[ {Ð-l°×2#£ {3[d 24B4?A§« J» +rA¼;|+a+´° {

+°ü;|+ĀL-»+° 2N+«a£ .dy;|+.¹#+°H¯Õ´À+ü° A+rC£\£a2A¼L+;|+ĀL[mA¼ Cds
]y3[mA¼¢Cd .d#§ {áÐC£ü\a\a£Xa4Cd#¸ +°[´Õ¯ s {2#2N:N;|+
a+°Ö¯Ð´2+rA"

-»+° 2N´Õü¸ü;|+:¯+°N_b¢:ÅÓ¸4ÅÓ¸+°#§l°×2#:Na£$4rL»Bº:N
A» {Bý4Bý-l°×2#+°H¯Õ|+L2Cdü+BºCd {2?ua'm+B2A¼2-2C£mÿu2X+rA":N
£a2A¼L+;|+ĀL ]ymÿu2X+rA"

qBý´Õü¸ü;|+´]y+°_azÅÓ̧¢|+L2Cdü+BºCd {2?uaz-T¾Á¼t4rX»A»J {2BºA¼

3¾Á¼t ´]y+° _azü.d¯Õ +«2Cd 2]3³Ía2 {2N+°A-[32A¼2C¹±Â2\±pCd
{2?uaz:N£#[2?«+ ¯ 24r {mÿu2X+rA"

4rQÿ:u|4'¢+°2¢-»+° Ö T]mCd mÿu2Cdü-»+° 2N+« ;|+ĀL+°ü4Cd

{2?uaz3¯ mÿu2X_ü2 ü¸»£ÅÓ®2A¼a;|+a+°Ö´ËHCd2+¹¯2;|+a+° Ö +°Õ.»¯ s
/2?ua/A³ua`l°×+[»ü¾¯i[l°×ü;|+a+°Ö3»µÓ2C¹dzA¼¤2.»¯s/2?ua:N£ÅÓ¸
-2A¼L+¯ Ömÿu2X4r+° |aT?«"
1³uL:u.Ö´{l°×2#±pCd2!q4rNÿ+2.Ö2-BºÃ2´BÃBº
4rNÿ A»£+°T2.d>4Cd s¢m´X¯[»µÓ ¯Ă.» ¯+°ü» ¯Ă.d´Õ2.» mÿu2C»
-2#£ { {Ð' #]mCd24r {2N¢+°2¢+ru4`24r;+°[d 2m´+ra2+[
I-SERVE 53
¯[»µü>L\±pCd£az.dH+rü2u4r zNLC» L´2#¾á4A ¼+rK-A» +rü2¢
d AÿØ28´{4r¾á4Cd2N+°+° L[-BºÃ\2.»Q+rü»d üm±pCdĂ³Õu2.»N+rü»
-[¢+°2.Ö´{l°×2#2N {Ð.Ö´Õ#§'>4Cd s-2C£ ¯+°ü»-»Ø#!¬¸C»A[+«;+°
Ø ¯g8T {2N;+°[d 28T {2N8_Cd {¢-az£¯|a8´2#az£a£ .dy8
´2!¬£±p .dy+rK'¢+°2-uqA»;+°+rü[d 2m´+ra2Bºps2NQ[mÿu2X-[
=u-2?u2"
1³uL
Tm´¯2+°ü mC¹½
+r¢³ÍØCdj[XX,
- a¹sÿª4£+r¢
m_¾³iuj Cd >2TA¼¦,,¯aÙµ¢¸+2°
+rü2 +rü 2#£ { +rü2 -2!q 8T?«" L[ -BºÃ\2.»N d ü m±pCdĂ³Õu2.»N
-azµÓ+«s;+°?« {2N-A»+rü2-2?u£"3µÓ+«s4BK ¯Ă.» ¯+°ü»=2A¼+°2?u£"
Nl°×ü» Ø ¯gK ¯Ă8a£#.»¯l°×2NA[JA¼3Aÿa´Bý¯aØBý4 £[+üps2N
K ¯Ă3+üCdü_?«§´4ü Ka£mCdKa¹>KÖü-K¯2 CdĂa2-[ á¸¾´?«§µmĀsü
[Lj2.dl°×2?¢2N' Ø ¯g -2C£K ¯Ă.» ¯+°ü»-[Q[[_?«§¯§2+r Bº2qA"
4rNÿ-u+rA¼ĀÐJ+rü »N;+°-ÿªX;+°¯CdØÖ-ÿªX-N {2Bº_!q§a¹$üK
¯2 CdĂa£üK»+üCdü»¯s £'+üCdü£+°ü¬iC» +r .dyµm¯s ´Lÿu¢.Ö±Āü2!q
+üCdü4ü'<2Bº+ruüK£ ¯+°ü¬iC»+r .dy+rKJ#[2?«+ üÿªCdÖ N
;+°-<2Bº+rü2 {2N-N»¯Õ§.»¯Õ2N+rA¼-N£+üCdü_?«§´{?«§2N+rA¼-N
{2Bº_!q§'+üCdü´{?u§az-u2?«-<2Bº+rü2£ ¯+°ü+r ?u[+«JüqA¼
1³uL-u2?« -<2Bº +rü2=+°Bº {2A¼2?u {"A»[[3Aÿa2.»¯+[ {2A¼2?u {"-TK
¦+°ü+rA¼[ Ð2#£ {4+°K ¯ĂA[+«3Aÿa2+rA¼-N<2Bº+ru[+«Ö|+
{2N4+°K¯aØ.d2mAA¼üA[+«3Aÿa2+rA¼= a+r+°±pC»:2w+ aT\H {£a"
3á C»jT\H {£Bº-N3á Cdj¢» {2N-[.Ö±ĀH-2A¼+°»»
+r¢³ÍØCdj[
XXff-£

+rK3á Cdj¢ÿAq ül°×C£ {qA¼ +°+° {Ð.Ö ´3+rü2á Cdj¢á Cdj4r»

/2BH-2!q3á C»j+rü2-[.Ö´Õ#¸ - {C¹2N3á Cdj|++rü2-[ a¹ á
¾´?«§#¸ - {C¹2N -u2?« á Cdj ¯Ða´Ö +rü2 8 LAÿ£Øül°û -BºÃ2 ¾´#§A¼ 8
d Aÿ£Øül°ûm±pC£Ă³u : ÐA¼+°+°3a+°Ö+rü2C¹8a+° Ö ´SqA¼

:+°¯aØ.d2mAA¼üJA¼3Aÿa´BºÃ¯<2Bº+rü 2?u£A[ ¯Ă¯aØ.d2mA¼ü

2?« Áa£gü¯Õ§ .»¯s£az-N_ü2´{2$+[ LAÿ£Øüd Aÿ£Øü 2?« £?«[
¯Õ§.»ps2N'ÖzCds2 Ø ¯g2C£K ¯ĂJA¼3Aÿa´Bý {2N-2A¼ ü¸-NK ¯Ă
I-SERVE 54
.» ¯+°ü+°+°-u2?«+ru[_?«§'>4Cdsl°×¯CdØC£Ð[ĀNÿ2.£ü+¹ #2±Âau#

:2Cdl°û».Ö_Cd !qT?2!q'¯Õ§¢;|+a+°Ömÿu2X;|++rü2¢-»+°
2N+« ¯2ÿªT2.d .dy-u2?« ¯[»µÓ»Kl°×ÿªCd 2Bºü£¯ü++aa£>Ø£¯ü+;|+
ĀL¯2ÿªT2]2N-2A¼.»CdKl°×£L+4B;|+a+°´{¯[»µü-ÿª 2¢+« .£yaz-u
a£ #2 ü¸Kl°×-T¯C£ØqÖ -»mÿu2X L2Cd¾´L\2N

4rQÿ».Ö´ ü¯Õ2N.Ö±Ā:+°»Ð2.ÖdØ¢»Ð3¢]2.d+¹».Ö´Õ2A[
4L2]K¢ {Ð P¸ P¸3¢]2.d+¹3¢]2.d+[K ¹Ö³Í[»Ð±p4#§+¹»
ÖÅo¸Āsff:u.Ö´Õ {#§2Bý dÖ±pdBº1³uL
4rNÿ+« _þ@_aÖ+« ±paz2N+[Öüü±Ā#ÖmwaC»su4r3¢]2.£Bº=#C»üy+¹q+°
] L+« P® Cd´ ¯Ă ÖzA¼ü ¾´?u§Bº CdÐa¢» 1³uL A¼acT.£yBº 4rNÿ psmC£ü ´v>ü
.»µBºĀÐT ?u¸BºqA¼ 4rNÿ ³u|a¶ÖzA¼ü¾´?u§Bº
£N+°u"4raBd"
4rNÿÿª4 3£¢dUTCd24L2]'K¯2Āa d[4L2]3¢]2]3¢]2]
£l°× X ±pC¹2N +°+° A»£ »Ð 8A¹ ;+°?« C»Hy .Ö´{ .Ö´Õ _Bº24 ÖR¸±pl°× £
³ÍÖ³u2Cü\±p»A+r:+°B» {2Bý;+° 2] aÙ2¢¾´?«§ÖÅÓ¡¸
1³uLm_³ujV¶ u4as4rT'm´´2.d2-2C£ d-»4raBý.» ¯3a£bā#»Cd´ a+°?«
+rA¼ ' 4raBý ÖzC£s[+ ü +ra`2 ;|+ ;+°?« {2N -N K 3Cdj CdC£sÐ[ {Ð a]
±p #»'ĀÐCdj CdCdsÐT¯jX ü¸»Kl°ûÿªCd 2Bºü£¯ü+ +aa£>Ø£¯ü+8»¹
A¼µØü+°[´Õ2.£az-¯üa³u¯Ø2.Ö_C£T

;+°´{ Bºÿª Cd 2Bºül°×m4r 2¢+°#2$Bº» ¢d£Bº´{?u§Bº £B»+aA µ» ´Ó { a£>dØBº

£B» [´{¢A¼+« a`2« .£Bº£Bý UTCd .dLmC» Ā2+¹¯2.Öa {¢+« N\K ¯Ă¢
m´X´ËH2]2N
A¼©Ā§ÿªCd ´Øag2
+°A]NÐ¯jaCØd ü,
+°A]A¼´ØA¼§2Cd
.»C¦d ´µÓØXA¼§ C,,¯aÙµ¢¸
4rQÿ C£ ;+°´{Bº ¯Ðd24r T Tdü .d¯Õ Tdü -ÿªT2]
Td ü4B' ¯Ă´vLs4r a]±pCd2N]mCd» T#2!q;++°´{Bº-¯q .dBº[£?«[
l°ûB:N al°×=´{B¹.d¯Õ£?«u¸4r.d´Õ¯s2N ¯Ă
;+° mX+rü uÏ¯2´BÖiÖ\;+r+°ÿªTØC +rü¯2´Ë#á2áCdÖ4
A¼Õ§C¹A¼Lc¯s£Bº+¹3á2á¢¾í ¯[»µ[.d¯Õ#¸ ;+° A[Ö+° ;+°?« ¯[»µÓ2
I-SERVE 55
-Cd[+« ÿªCd+rü ¯[»µÓ2u4r» +°[´Õ¯s2N 3 ÖzCds2 +°H´Õ ÿTª ØC£ü ¯[»µÓ » -az£
-2A¼¢:Nÿª Cd+rü¯[»µ2Ó +°+°3Ö\+« -N3¯ d2¢ÿªCd+rü¯[»µÓ24r
+°[´Õ¯s2N-u|4mÿu2X dA¼Õ§+°ü£Bý+«;++°´{BºÿªCd+rü C£s2Cd2 as +rü¯[
»µÓ2u4r4¹.dL¯s2N
+°#2$Bý +°AÉ¼Td2¢Kl°×>L\2N-A»+°AÉ¼ ?«§4r+°[´Õ ¯s ¾Á¼t]l°×qA¼-2A¼¢
z[\±pd { {ÐK3CdjCdCdsÐ»T?¢Kl°×CÖHd+° ±p #»A[+« +ra`23CdjCdCdsÐ
uÏ2+°ü£Bº8Áag2C¹»»C£AC£jØ[±Â2A¼»±Â2A¼Bº£A¼» +ra_2Aÿ¼2l°ûB
¾´#§+¹Bº3CdjCdCdsÐ uÏ2q[£Bº>BºÖA»³u2C¹C£ACdjØ2¾´#§+2#£Bº>B¬i:ÅÓ̧
JA¼ ±Âuü JA¼ +ra2 ¾´2.dl°×2#£Bº Cd+r[A[ JA¼ Cd -» +°ü .»¯+»
A¼abN¤ {£Bý+« ´Ëu£ ¯s { JA¼ mCd» C£ACdj Ø _N¤ ¾´#§+¹£H ´Ëu£ A[JA¼
¾´#§+¹a£A¼-»[d 2= Bº¾´#§4üBº"´Õ]y£Bý.»X¢a£azu4r-N:´?«'A»³u 2
JA´#§ .dy; a+°´?« a¹A»³u2JA´#§ .dy
KTd2¢K ¯Ă+°#2$Bý.dLmCd ¯Ă¢¯jL2.dBº2C¹±Ā#£Bý µÓVa2C¹
C£ACdjØ24BKl°×-2#4?2§« NA[C¹±Ā#£Býÿua£Ø´{mCd+| m C£A¼üJA¼:T£T:T£T
-» +ra _N¤[+°#§¬?«§2N3.dLmCd ¯ja`'-³u2+ra +ra _2Aÿü-H¸+°wa2Bº
;|+ĀLa£_?«§ {Ð+°?2$Bý .dLmCd_d#£Bý .dLmCd4r+r+°KÂ2Cd .dLmCd4r¯jL2.d#2
m±Āa2Dÿ2.£ {
'¯jXmÿª2µÓ2ÖzC£s[+«+ra`2ÖÐ a¹Kl°×CÖHd+°±p #»
4rNÿA»£3CdjCdCdsÐ$ÏBý+« :u2?«mÿu2X>ØÖ-ÿªX+°ü4»+°ü4A"
1³uL
¯aÐ»£³u»»XCdCdsÐ ¢Ï £ ¯ÀA¼X,
4³ÍkXÁ|agTÿu4ragÿu ,
C»£½mÿª Ö|4¯<A¼¦<Tu¯Õ,
[ >X 4¹´ÕCd2F±ĀmCdT£2ÿª¯Õ,, ¯aÙ µ¢¸
4rQÿ3CdjCdCdsÐ$ÏBº-2!q= a"'m´´2.d2¢[m´XÁag »»-»CdCdsÐ2= Bý+«
-ÿª ¯ÕA¼¤24r/2A¹£B»3Cdj$ÏBº£Bý+« -u2?« uÏ2 {2#2N4+°£Bº'Áa£gü¢
+[»[+[£ [+[£T+r ['a+°Ö-ag+°aÖ¯<A¼¦<¯2+¹ÿª+°aÖ
Tÿu42¢´BºBº-2!q£Bº¯2Āa2¢ z4Bº
m´´2.d2¢[+Nt ÿu42C¹-2!q8][A»³u2C¹¹ ¯C¹¹C£ACdjØÿu
¾´#§+£Býk
´L]yā-³u2ÿuTff-2?ua-u2?«´L]yā-³u2ÿu »U {Býk z2.dCd2N

' m´´2.d2¢[ m´X Áag »» -» ÿu l°ûB ;+° -³u2+ra ÿu » Q[[
¯a£Ð³u2ÿu [-<2Bº -³u2ÿu [-´L]yā-³u2ÿu [´ÕüĀsa:u2?« ´L´vak
-³u2ÿu 2 {£Bº¯2Āamÿu2X¢ z`4Bº+rK z`«\#§+°[´ÕĀsBº¾Á¼tÂa+rd
_þ@K?«¢»¯ÕA[JA¼;+°l°×ma£Bºl°ûay£Bº+¹-´{Bº3_ma z`«\#§+°[´Õ¯s2N
I-SERVE 56
4rK3l°×ma£Býk z`4KdA¼
= BÖiC» ¯a£Ð³u2ÿu £ Āgaz[ l°ûB A?«±paz m´´2.£ICdÖ ]ACdjC¹ C£ACdj Ø
¯ÕgX[-2A¼l°×2?uB¹£Bº¯2Āa2¢ z`«\#¸+°[´Õ2.dBº2l°ûB {2BºA¼CdCdsÐ uÏü´L¯ÕgX
:u {2#2N
4rNÿA»£ L£´L¯ÕXg 8T?«"
1³uL {Ð:#´vLs4r¯2ĀLJ+r {-#´vLs4r uÏ[J4r { AÿØ¼ ¢7\¯uBºCd£BýT
´vaÐ>jü£¯üK ¯Ă3m+°T2.d+[ {£az6£ {Ð£?«+« o2\±pqA¼¾Á¼t
>_b.»¯Õ:´{Bý´{B» £ØNÿ Cd4Ù z<2´?«§£ØNÿ :2+rT\H {£Bý u4r {2NK´L¯ÕgX
=2C¹ +2Cd uÏ2 {2N +rK -N ´L´va2k 4r q+° ±p #2 ü¸ ¹ mÿu2Cdü ]y JA¼
´BºCd2!q 3´{+¹q+° ±pCd£ { :2?« +°´{ u4 .»az2.d#2 .»C+d r[£Bº £ uAÿ¼
Cd´Õ2.d+¹q+°±pCd#¸4r {2NK´L¯ÕgX
»¯T+rü2¢)±ÂBº4r?« [Õ=2Bº+«Cd#§+¹q+°;+°±Â?«§.Ö#§A¼4Ùal°×ÖÅu®Bº£Bý+«
3.Ö#§ KBº A¼+° +° ±p4r£Bý KB» 3.Ö#§3m+°T2.»¯Õ2N-u|4[£mµÓaz2] ¯Ă
K+°2!q¾Á¼tAÖiA[¢´{!q§ 3¢.dü[»+°»j¯sÖi
4rQÿ ' d ;+° .dm+°2 2?«N -N =´{Bº \a\a£ Xa4Cd {2#2N .dm+°2
=´{BºCdoBºÃ.d#§ mCd» Xa4Cd2#2N' d.dm+r[+«oBºÃK ¯ĂoBºÃ
4?«§4r ´#§l°×2!q .dm+°2 3\ ±pCd2N -u|4 K ¯Ă 4?«§4r ´#§+[ [ü¬BýC» d
dÖ ±pCd2N
4rNÿA»£A[+«/±Ād28T?«"
1³uL Cd´ ¯Ă /±Ād2 uAÿ¼´Bºl°× AÿÖiaØ24r [ü_Bº :A» +2Bº 4³u¢ Ń ¯2 CdĂa£ü
-<2Bº Cd´¯Ă.ÖazØKl°×-2CdÖ uÏ2üDÿ¯s2N
:u.Ö´Õ1³uL-2Cda£¤Ö ±pdBº
WWa_Cd { .»y¯L+«.Ö#§¢aĀüCd\±Ù paz#§4r1³uL-m4³u 2 .»y¯L+«4rNÿ¢
¯2+°üaĀüCd\Ù±pdaz-CdÖia£4Ø´L´vak ³uA¼zd BÖi+2Bº 4³u¢+« m´»W2]]Cds
[a¹Aÿ¼ TAÿ£[3mµÓaz2]¯ ¯s¯2+°uü´LCdØO2]Á»ÅÓ̧±Ā#-<2BºCd´¯Ă.»µBº
A[ ü¸ -Cd[+« ´L´vakÖ 3Cdj uÏ2 üDÿ2]2N ĀÐCdjCdC£sÐÿªX üDÿ2]2N -´?«2]
U jl°×sBÖi m´µ2CdBÖi UTCd µ}24Bý±ĀBº
WBºa£ T£ {4A4rNÿ C£s2Cd2á Cdj3mµÓaz2.dl°×[ {' d=2Cd
=4BºN4BºA¹=2Cd4r7³u+°2A¼[A¹=2Cd TĀsaÖA¹CÖH¯Õ2N4A-2A¼+°» » P¸
P¸.Ö_Cd£' d.£u.ÖBºÃN+rK8+rm4]Cdsü:N8J.»dqA¼8+rm4Cd Cd´Õ
mÿu2Cd]Cdsü mCd2:N=´{Bº¯2+°?uü¢+«C¹¯Õ»¯s» {2#2N
a£ zBº4aA»£' d.dm+°mÿª ù[3 ÁÖu"'m´µ}´vaÐ24rNÿl°ûB-Bý4rBº
Cd´¯Ă.»d £Bº1³uL+rK'.dm+°2 ³Í»42 C¹\a\a£Xa4Cd {2!qA[+«Cd\H
m´X- d z+°ü z+°¬i±pCd {2!qA[3´#2=u"
I-SERVE 57
4rNÿ.dLCdm¯Õ2³Í ¢+°2
1a£ zBº»¯ s m´µÓ _?«§ .d ¯s 3dl°×+°A¼É 4L2]¯2A»³Í üq [CÖH¯Õ±pC¹2N
-2A¼|+3d3+°AÉ¼´+°¾´!q§¯Õ d.dm+° [a¹Aÿ¹±Ādü-Bº4Cd£Bº 2
3dC¹±Ā#3.day¢+« m´W» 2.» z2A¼¯QaeÖ4rNÿ .dLmCd;+°ĀL¯Õ2³Í ¢+°2
.»¯l°×2A2
´vaÐ2/CdXs m´+°a`2¢E¢±Ā0uØ2-» +°AÉ¼¢D2_m´XD2uü±pHwa2Bº
m´´2.£ü ;|+UT+« +°[´ÕĀsaz -A» /CdXs m´+a° `2] L¢
ü `¹±Ā0uØ2ff -[;+° +°AÉ¼

.Ö±ĀaA[¢ ü `Bº-» a£$+« mÿu2X a´Ö+°ü¢ +°[´Õ2]A¼µÓØ2 Cda£Cd P¸
um4mCd´2.d2¢+°[´Õ¯s2N
3Cda£Cd¯ÕgXm´+°a`2¢ÿuaÙ¹±Ā0uØ2¢µÓ¡m+r.£aØBºCd±ĀCdµÓVa£[Cd» Cd4ü
¬#§+¹ Bº2+°[´Õ¯s2N
' Bº+°ü4H´ÕC» 4rNÿ.dLmCdCdda {C¹2N
W ³uL¶'+°ü4r´{ü4´{´{a+«s+«=2A¼l°×±ĀüBºÃ#§"+2.Ö2[A24r3¢] ¯s
'´{a+rsØÿu¯¢4´m´ùR+°+°[´Õps2N
W ³uL¶ ' /´µÓ m´+a° `´{ =Cds4Bº» -©Ā£üC¹ m±Āa2Dÿ2.£Bº 3 Cda£Cd
/´µÓ m´+°a`2f-2!q ¯ĂÖz+°/´µÓ [4L2].Ö ´m´+a° `»-[m´X±ĀN2.£Bº3

Cda £Cd uÏ¹A¼d 2+°H4| Iaüa+a° + rü4r {2?uaz-2#A[+«[A¼ac 24r>+° ³Ía£$[
_H.dm+° LsKm´³Í¸A¼Bk z2A¼+« CÖ.£yBº
'TAÿ¼24r uÏ¹A¼dTAÿ£ü Lk2]Cda£Cd ¯2Āa£[+« üF>Ö d
4L2]m´Ās W ³u|a¶q QµBº=2A¼l°×q QµBº"
Ö+°?«+°AÉ¼¢.Ö´Õ uÏ¹A¼d2ĀAÿ¼Öz+°] LĀgaz¢>L|4´[ LĀAÿ¼ Öz+°
m±Āa2ÿªĀgaz8T?«"3m±Āa2ÿªA¼µÓ¢/±ĀdqT?«"3.day¢+«ÖÅÓ̧A¼ü.dl°×£Bº ³uL¶
-uÖÅ}¸ z2A¼A»[+¹¯2ĀAÿ¼.»¯s£Ö¯§24rCÖHdH-2A¼+¹¯»Ö+° -+°Bº+° B
z+°ü z+°ü4r>L\ d.dayü z+°ü;+°.¹?«+« .»ayA¼ü.dl°×£Bº3d¯ agBÖi
WH4+°±ĀCd z+°C¹+Cdso jCdd a.»µBº-A»4rNÿ.dLmCd
ü `.dLmCd¢A»»2mA¼Bº´2´Õ4raB£Bý ³Õu ü¸ü `.dm+° Ls+« Cdsu2?«N+°H\
3 Cds¢ALCd´Õ±paz-Bº {ü±Ā¬i¢d£Bý4rUT2.£Bº3 CdsIL±pd+°ÖR¸ÖX+«
.d ¯sCd¢d£Bý4rXL\m±Ā£süK P¸ [>24r+°[´Õ2.£az-N=u>L\2N"-»
m´µÓl°×¯ Aÿ2 .Ö_Cd
T¯jaCdØ´Õ T¯Àsa£k2
+°C£2.»Cd¦m+«d 2dAÉ,
CdAÉ +°C£ ´Ø+°C£
TX¯jaX[WyCd ,,/CdXsm´+a° `2¯aÙµ¢¸+2°
I-SERVE 58
' ¯Ă Cd .»¯Õ ´ü C£» Ly±pCd {2#2N :N -2A¼L+ -ÿª 2¢
{A»:N=uĀAÿ¼ØÖ-u|4.»d[´[[.»¯Õ#§4r¯jL2.d?2l°ûB ¯Ăl°×ĀAÿ¼Ø»
-[-+°Bº¯ Aÿ2.Ö±Āa
= a¹;+° a£>l°× aBº[>24r» 3-Bº {¢¸ XL\¢dA[C¹¯2Āa2.»¯Õ´Õü¸H
+°£BºK3 ¯ĂÖz+°¯jX4raB£Bý ³Õu ü¸ü ` ³Ía£$ ¯Ă¢+«¯2m+°T2]2A¼K
-+°Bº T a`l°ûB:.£ya
:´{Bº:+°Bº4rNÿ ³uL¶.dLmCd¢l°ûB-u2?«T a`q:¯s£a
ÿª Cd¦|+ ü2]C»s
>usa£Ð¯Õ¯sA,
m´XÿuC£dAÉÿªC£
+°#2 u.£a¯2¯ÕgX¦,, /´µÓ m´+a° `2¯aÙµ¢¸+2°
´vaÐ2+°#2$Bº» ¢d£Bº+aA»µÓ´{a£>dØBº3£?« £Bý .dLmCd2C£dAÉCdAÉ¼24r
.Öa {¢[ü_BºÃK ¯Ă¢m´X´ËH2]2Nm´XÿuC£-[:+°BºT aàz¯s£a
'wa2?«+ C»B8 z2N"
T a`ü¢C»BqA¼+°AÉ¼2¢C»B {2N
ü ` ³Ía£$ A¼4Ùa ;+°Bý -ÿª 2 a+°Bý ¯jX4r ¯2m+°T2.dB[+« ³uCd {4r
62mA¼ uHl°×Bým´ÿu 2 {2N:+°Bº-u2?«m´ÿu 28T {2N"
:+°Bº1³uL »-u2?«+ra`2-[.Ö´ a£A-2!q.Ö´ a£A¼1³uL d'
m´´2.d2ÖzCds2JA¼ £Ø´Õ2] {2Nm´´2.d2¢[¯2Āa mÿu2Cdü[?«+ -A» ü+ra`2
A['¯2´Ë#l°×mĆ»Ø+°+ra`24r.Ö ´JüqA¼.Ö´Õ£Tµ}m´Ö>28J {2BºA¼
:+°Bº /#§2Bý ;+° -ÿªX+°H\2N+Nt [T©Āü X a´{¢=ÿ¬i ¯2 CdĂa£ü
.dLmCd >a4#»3-ÿª 2m´Xa¹(¯ÐÁ¼µÓ¢ -2A¼L+ +°H|4N:u2?«A»A[
2A¼a2-¯CdØ Kmÿu2X-K+?«§ ±Ā|a¯s£2»A2Cdü ]y
K¯Ð´2-¯CØd Ö!q̧K
um4Cds l°ûB -¯CdØ»ff -2!q 2 ;´{+¹ #2 qA¼ A[+« 2 .Ö ´ mÁÿ +raùü
aw 2Bº
£¯Ð´2 ³Í-azC»Ń[T©Āü3¯ d2¢£¯ÐÚTCd2+[¯2 CdĂa£ü£
¯Ð´¯ d2¢»N£:2?¢¸£¯Ð´ +°AÉ¼2C£ >L\2N =+°B¹ ±Âa4L¢ '
TAÿ¼24rmÁ»µ[_?«§ .d¯Õ£+ru[_?«§ .d¯Õ££¯Ð´+°AÉ¼2C£-¯24Cd2+°+°-N
-¯CdØ2
£¯Ð´+°AÉ¼l°×»+°Bý» Ā+«[A[+«wa2B¹Ā+«qBº¯Ð´+°AÉ¼[>ÖC»£+°ü¢£C¹
±Ā#¯<A¼¦0uü= waiC» -ÿªT2.£a¹£ÅÓ̧2A¼a£¯Ð´+°AÉ¼l°×Āl°×ü4r[ü£H-u
= a[ü ?2qA¼
'wa2Bº+raùü ü¸ ¯Ð´2-¯CdØ [0ud24r 2.Ö_Cd£2 um4CdAÉ¼l°×
'wa2BºA¹©Āü´#§ { um4CdAÉ¼¢mÁ»µ[_?«§ 4rK+ru[_?«§ 4rK-¯24Cd24r {2B»
I-SERVE 59
¯[»µü {2Bº { C¹ u# -ÿªT2]£a2C£ Ā+rØ[+« [ü_BºC£a -2A¼.»Cd
um4CdAÉ¼-¯CdØ2+r B[+«JüqA¼
¯Ð´+°AÉ»+rA¼ -ÿª 2¢ {8¯2´Ë#Öi£¯|a-N¯CdØÖ-¯CØd ÖC»uü2!q
mÁÿÖ +ü_A¼tü ' wa2B» 3 aw 2Bº +ü_A¼tü m´+ra2 4rNÿ ³uL¶+« .Öa {¢ {2Bº4r
+°H\-ÿª 2-¯CdØ [[µÓyaz2.d+°Cd´qA¼
+rK:+°Bº ;+° ] BºCd ´S ]y´B2ý Nm´´2 .d2¢8UT+CdµÓVa2Cd4ü_Bý
±pCd {2Bº4r´vLs4r_BýAÖi±p4r.d ¯-ÿª 2/2Bº?u[+«JqqA¼= wai£ÖZµÓÐaü+«
-u2?«µÓl°×sü {2Bºa£A"-2!q£ÅÓ̧+« {2!q {2?u»Ö 4rNÿ4ra mCd2-2Cd4´
Ö\8J+rA¼3d+«q[¾´Åu¸2+°[´Õ2]2Nq[´Õü¸ü+°[´Õ2.£a]´{Bº=´{B¹
.d¯À.dBº[CdH¸+°[´Õ2]2NJ#[2?«+T2]Cd.£ {+°[´Õ2]2NCdµÓVa2_BýA¼ #2
+°[´Õ2]2N6£¯|aCd {£-» ÿu ±pqA¼=u.»a£B¹CÖHdA¼+rK¢dCdH¸
4abā2¢Cd {#§4rCd|++°[´Õ2]2N
´vaÐ2ÿuaÙ¹±Ā0uØ2¢µÓ¡m+°l×° aBºCdÿu £_ü2.»Cd Cd a¹µÓVa£[±Â2N
+rüm+° 2¢ P¸ ±ĀCd µÓVa2 A¼4Ùal°× ]y Cd ³ÍÖ\ +°+° +Cds µÓVa£[ A¼H ±ĀCd
µÓVa2¢+« m´W» 2] 3 ±ĀCd µÓVa2Öz+° ¯³Í d2C¹ +Cds µÓVa£[ +°!¬§¢¸ »¯Õ Cd4ü¬?u§Bº
:A»A¹>2Cda 2Cda +°A¼É u4r {2NQ[ j .dy¹qA¹-[a£ zB» ¯2A»³Õu2.£Bº+°ü
m±Āa2ÿª N£ü¢±ĀCd+°ü´{TWU§ {ü+2A¼a >[j¯s {2?uaK£L.dLmCdü:u|4¢+¹Cdas 2 4r
{2?udK+°+° £?«[ jüK-+°Bº WB º.Ö±ĀBº
:+°Bº -u2?« +°AÉ¼ qJl°×A¼a {4rNÿ ³uL¶ Ā ØĀAÿ¼l°×Bº3dl°×Cd_BýAÖi
±p #2 Cd» .d¯Õ -ÿª 2 +°H\2N Cdl°×µÓVa2 q+° ±paz£ Cd {£[ 4as ´?«§
-ÿª 2+°H\2N=+°B¹CdH¸4abā2¢;+°]ÖCdsa+°`«+°4rC£ {-ÿª 2+°H\2N:N
´vLs4r+°ü4rA¼[>2+r ?u[+«JüqA¼-_A¤[+[ u[+ Aÿ¼Ø:N=+°Bº {#§"
4rNÿ '¯ ¯Ø¢ +2.Ö2 ¯´{+#§T?u§Bý '-ÿª£üK C£.dNT ´{¯s+rü ü¸
T¢Aÿ¼ü ü¸´{?«§¾íC£Øü» [µÓyd[+« ]y'ÖzC£s[¯ÐĆdüØ24rÿuT2]-¯CdØ2
+«2A¼+?«§±Ā|a¯Õm´µ2Cd´BÃBº+rK3dÖ B¹-XNÉ z[ ]yCdmÿu2X-l°×¯[»µ[+«
Ā+«4r[ü_Bý4rNÿm´µ2X[´vLs4r.ÖBº4!q§µBº
¯Ð´24rKA[+«¯ Ö:Cdamÿu2X-ÿª£ü4rK-¯C£Øü[[µÓyaz2.d?u[+«
+r ü¯Õwa2Bº-2µü¢;+°?« AÖ_bX2N-2!qwa2B¹Ā+« qBº» -2µÓ2AÖ_bX2NA»µÓ
+ruül°× TaA¼¤24r .Öa {¢ [ü.d Cdl°× =ÿ¬i ¯2 CdĂa£ü UTCd +°AÉ¼ >L\2A¼» -2µÓ2
mCd2.Öl°×.ÖA¼al°×2B-u|4 {2N
wa2BºmÁÿ+raù¢¸;+°?« Cd´Õ±pazwa2B¹NT\HC»Q[8 £H"¯CdØÖ
-ÿª 2-£u"mÿu2X-ÿª 2-£u":+°B»\ü\u+#§l°×2#£Bº4rNÿ ³uL¶ü `
+°AÉ¼l°ûÿuaÙ +°AÉ¼l°û:´{Bº'+°AÉ¼l°û {ÿqA¼2l°ûB:+°B» {2N
I-SERVE 60
4rNÿ ³uL¶ÖzA¼?¢¸Cd´¯Ă.»¯Õ´{BºTk LsmĆØd +°Ö
£ dÖz+°A¼ac2Kl°×
üDÿ¯s2N-NüDÿ2]Ö2#»Kl°× dql°×2B±pCd2Nff-£Bº
3a Āü-a`Ø2¢´Ö2Bº¯2 CdĂa£ü4a2 ¢Ā+rØü ¯+°L2] ¯+°L2]
_mal°×´Õ.Öy+«±paz] L+«4rNÿ ³uL¶) #-l°×£Bº
_³ µ :N T k »

-az {2#2Nff-[
:´{Bdl°× dA¼ac2üDÿ2]?u§"üDÿ2.d?u§"-A»ÖCÖHdA¼4rK3dl°×
d a`2 mCd2Cü\±pqA¼Cd´¯Ă.»µBº1³uLA¼ac2:.£yBº;
:N£ »a£
u_ff-[¹aCÖa].Ö±ĀBº6£3 d±pqA¼
4rNÿ ³uL¶ P¸Ā+rØü ¯+°L2.£Bº1³uL.Ö´Õ2N-_A¼¤»-»[µÓyd[+« .£yBº3
[µÓyd[+«a£ ü¯Õ ]y2A¼l°×uAÿ¼´BÃBº P®Cd´¯Ă.»µBº1³uL ]y;+°+Cds¯ Ðd2
.Ö±ĀBº
Kl°×.Öa {¢+aa£>Ø2+°[´Õ2.d#2 al°× mCd» Kmÿu2X+rA¼d Ø3Cda£Cd

mÿu2XIL±paz2A¼+¹ #23Cda£Cd-XNÉ z[K:2?«+« .£yBº+¹ #2»ÐA¹Ā+rØü
¯+°L2.£+¹ #2'ÖzCds2-2C£Kl°×.Öa {¢+°H\mÿu2X¢ÿu4» ±pff-£Bº
4rNÿ ?u¸Bº +q ° ±pdBº3+°` 2¢-N[>»-[´Õ2]2N+rK P¸ »w4H]2N
¯ĂÖza£az2]2N P¸T.£a`ÖzA¼ü¾´?u§Bº P¸Cd´¯Ă.»µBº P¸1³uL[´ÕH.£Bº
' #1³uL ]y a¹¯ Ðd2.Ö±ĀBº
+°?2$Bº» £Bý.dLmCd[>24r»>L\2N3
.dLmCd K ¯Ă¢¯jX4rm´X´ËH2]2N+°+°K al°û:Nmÿu2X+°#2$Bý al°û-N
¯CØd 2 £Bý ¯CdØ2¢ ÿu4Ö Ā+rØü {Ð T.£L2.d 4ü4Cd£» Cd´ K -ÿª 2¢
[>24r KC¹ Ø ³uL2] Øl°×sü {Ð T.£L2.d#2 qA¼ -ag2 .»¯+¹ +°#2$Bý .dLmCd
:? q ´vwaiaz2N
s -N A?«±paz m´£³u2 A[+« '£Bº -¯ÕsCdÐ2 qA¼ 6£ -N K¢
¯jX4r+°[´Õ2]2N +°+°K ¯jX¯ d2¢ Kl°×+°[´Õ2]£ÅÓ¡¸ [>24r+a a£>Øm´>ü
+ra£ÅÓ¸ m´XD2uüu2?«£ÅÓ¡¸ {ÐKmÿu2X¢2]¬?i +« « .£y+°+aa £>Ø2ÖR¸ T.£L2.£ {
-+°Bý m´>H.d¯Õ Kl°×+°[´Õ2]£ÅÓ¡¸ JÅ}¸ -l°×£ {+rKKl°×+°[´Õ2]£ÅÓ¡¸ m´XD2_
a´{üJÅÓ¡¸ D2_ ĀgKdzüKl°×3ÿqA¼2 CÖEA¼£ÅÓ̧ A¼4Ùa Td ¯+°a`.»µ {£ÅÓ¡¸
.Ö ´ KD2_ĀgKd+°AÉ¼ü-TKm´XD2_ĀgKd+°AÉ¼üC¹¯L±pCd£az-J:J;+°!q
-l°×2#£ { {Ð -T ¯ 2Cda24r Ā|4 D2_ m´XD2uü[ 4Ls2.d q+° ±pCd£ {
-2A¼|+:2Cd42A¼a4¹ÅÓ´BºCd£ {ff-£Bº
:A»T?«"Tk Ls # |ayµBºq¸ {2A»-»¯2A»³u2+°ü4 .dy l°×4rNÿ4rL+«
3¯2A»³u 2+°ü4u=2CÖi £3d +°2!qÖa4w i ĀAÿl¼ ×° Bº+°A3dl°×=2A¼l°×+°ü4Aq 2¼ !q
4rNÿ4rL+«.Öa {¢>L\mÿu2CdØÿª 2ÖzC£s[+«£?«Ā+rØü ¯+°aÀ+r>L\-ÿª 2
ÖzC£s[+« ü+raù[:+°Bº T L¯s£Bº1³uL 8´vaÐ¯2Āa_ü2 ü¸ '-ÿª 2
+°H\2A¹A[T L¯s£Bº-2A¼ ü¸:N # ay#2+rA¼
-2A¼|+:N]y!q§ {2N4rNÿ+«+rKTk Ls|+T¯4]y2N
Kl°×:´{Bº]y!q§
{2#2A¼d Ø+rK' d-2CdC»H+°4r A¼üA¼ P¸¯2A»³Íüa£+° {+°+° z2A¼
I-SERVE 61
K ¯Ă[´LµÓ¡A¼¤2.»¯+¹A[+¹¯2Ń¯2 CdĂa£üCd´¯Ă.ÖazØff-[.Ö ´¯ÕÖR¸±pdBº
:u2?« D2_ m´XD2_ m´´2.£ü ¯[»µü W ³uL¶
/CdXs m´+°a`2¢ff
E¢±Ā0uØ2¢».d´Õ2.£Bº-+°BºÁj¼ a£>m´´2 .d zTA¼aA¼É m´´2 .d -[wa2Bºm´´2 .£ü
.d´Õ2.£Bº Á¼ja£>EuTA¼aA¼É Eüü .d´Õ2.£Bº Á¼ja£> a£>Ø2¢ =u2?« 2mX
Ā 2C£A¼ü£a¹TA¼a¼AÉ¼ a£>Ø2¢4B-u2?« 2mXĀ 2C£A¼q {£a-£Bº
Á¼jEü¯a¯ÐIA»T ¯³Íd2C¹TA¼aAÉ¼ m´´2.£[+« ÖR¸Cd ´L£a 2C£ -+°Bº {2Bº?2
.d¯Õ Cd ´L£a2 Cd ¢+°2¢ a`2« ] 3 ¢+r[+« .»a£|aÖ -[ - ´Bý2N 3
- 2Iay+¹?u[+« P¸Cd¢+r[+« ]yCda£>Ø2¢ 2mXĀ 2C£A¼ü2A¼LK¯ »µÓ
á]JÅÓ̧2A¼a:+°Bº_X|+ {£a[0udá.dl°×2NCdAÐa£Á¼ja£>TAÿ¼aAÉ¼m´´2.£ü
D2_m´XD2_m´´2.£ü4r¯ 2Cda24rĀ\±pCdÖi-[Á¼jEü4Ls2]2N
:+°Bº -u2?« ¯[»µ» 4rNÿ -ÿªT¯s£Bº 3 +°AÉ¼¢ ¢+r2Cda m´d`2 {2N
¯a¯ÐIA»T¯³Íd2 {2N¯+°jA»³uAÿa` {2N:+°Bº4rNÿ+« :»Jq {Cd ü_2Bº
µÓVa2C¹Cdl°×CÖH¯Õÿªm´´2.d2¢Cd2Cd#C£ 2#L4r Xa4CdD2_m´XD2_
m´´2.£üwa2Bý2?«K.d¯s£Bº-2A¼|+£?« Aÿ¼ØÿqA[4Ls2.d q+° ±pCd£Bº
'4Ls2´{ a£üAÐa£ĀAÿØ¼ »ØTd 2+rA¼[.Ö´ Bº2+¹¯» W ³uL¶Tk Ls[
Bº Āa¸ X´Õ
Cd´¯Ă .»¯Õ K ¯Ă ´LµÓ¡A¼¤2 .»¯l°×2!q Cd´ Kl°× ' CdCÐsd 2 -2Cd
´#A§ ¼ d Øff-[3d.»C» .Ö´Õ 2.£Bº
4rNÿ ³uL¶-2Cdl°× z2A¼.»¯Õ2NCd´¯Ă+rA"
-NCd´ ¯Ă+rK-N;+r+° a2+¹¯2.»¯ÕCd´¯Ă-N ¯Ă+2Cd a+| ´TmCd2
.Öd Ø4üA¼ µÓ¡cN¤+¹¯2mĆØ» +°ÖCd´¯Ă.»¯Õ´{Bº mCd» ´L´vak µÓ¡cN¤üDÿ¯s2N
-[¯]2.dBº» ] LÁ»ÅÓ̧ Cd´¯Ăl°×m´Ö>2
'TAÿ¼24rE¢±Ā0uØ2¢[D2_m´XD2_m´´2.£ü¯[»µKÿuaÙ¹±Ā0uØ2¢[
¯ÐA»³uA¼³u¯[»µKü `¹±Ā0uØ2¢[:2mA¼ uuÿu ¯[»µK+°H´ÕĀ Ø {Bý
UTCd2C¹ zBý¾´?«§¯ Ðdá].d´Õ2.d#»4rNÿ .dLmCd¢[-2CdaÙCda³u¯Ø2
Q[ AÐa£ 2 [CdØ -ÿªT¯s um4mCd´2.£[+« 4B :u2?« ¯ Ðd»
¯L±pCd2N.d¯+¹ [.Ö´#»'+°AÉ¼¢[Aÿ¼Ð[
:2A+°.Ö´{+#¸4r um4mCd´2.d2¯CdØ ?u[+« 2.d´Õ2.»wa2Bº+raùüA»µÓ
+ruü m+° _A¼C¤ d -»+° 2N Āl°× ü Ā ³Õu+° Ā+°Ø üD¤ -» aw 2Bº +raùü ' .day
Cda£Cdm´µag+°Ö±pCd£az um4mCd´2.d2¢ -ÿª£ül°×Āl°×ü4r[ü_BºCd
C¹?«£a2C£ 27³Õu2.dl°×» m´XD2_m´´2.d2¢[±ĀmCd¬2A¼l°×+rl°ûBºA¼"-»
+Cdsm´µÓ z2A¼l°× ]y[ü_BºC¹2N
A[+« C¹Bº A»³u2+rH±paz Cda£Cd l°ûBCd -¯ÕsCdÐ2Cdl°× CÖü¯s-ÿªX
4rNÿ+« +°H\2N 'A»³u2 {´{Bº' A»³u2Öül°× ¢ .d ¯ m´´2.£[ um4C m´´2.d2
-2#£2A»³u »q´{Bº' um4mCd´2.£[8 £H"-»m´µÓ4B =A¼#A¼dØ2
I-SERVE 62
u4r[ü_BºC¹2N
' um4mCd´2.d2l°ûB¯Ð´m´´2.d2u4r-¯CdØ»-[[a£¤a` .Öd ØB[+«'m´µÓ ü
¯L±p+°±paz£:T33¢.d|aw+XsĀsdKCd´¯Ă.»Cd ¯Ă´LµÓ¡A¼¤Ö´{Bº mCd»'
m´´2.d2-2C£-¯CØd »-» uÏ2¯2ÿªT¯s2A¼KC»Hy.Ö´Bº»4rNÿ.dLmCdl×° -¯¬iĀa2
:+°±pC»'+°A¼É ¢[ á¸ 4L2]+2.Ö2
3¢]2.d ü¯Õ {2N+°AÉ£dl°×Bý á4rNÿ4rAÿ¼ z-2!q¢CdCdl×° 4r {mÁ»µÓ2¢Cd
Cdl×° Öi ¯Ă»:+°Bº
4rAÿ¼2ff4rI¯l°×£a-u2?« ¯Ă4ü£Bº
4rNÿff3d ¯Ă
-2Cd¢CÖiN +rA¼ +°+°» Tk Ls 3dl°× -[Āa¸ ¢Aÿ¼ .»d ü¯Õ ]y2N -2C»4r+°
3dCd´¯Ă4B=l°× ¢Cdq[.Öa {u» Ā\2N3TAÿ¼24r+°AÉ £dl°×Bý á4B
'+°AÉ¼Bº+°l°×-4`24r» {2N
:+° ¢d£Bº4r {´{Bº 3d á
+°#2$Bºff +°#2 -2!q µÓ K µÓjµ K

-a£gü£az
+°#2-2>IX+°#2>¦ff-» {ØCdXsm´+ra2¯jµ£[-2#+[qAµÓ£[
-2#+[ {2B» £Bº+°#2$Bº4rNÿ4rL´vaÐµÓVa2+rH_BýA¼ -az±p4r3ÖÖ2#»
¯Ðd24r4rNÿ 4rL|++°[´Õ2]a´24+°3a±Ā[+«
+°#2$Bºff-» á¯ z]Cd24r»

{2N4A
-Cd/-BºT á
ÿªCd 2Bºü2ffÿªCd 2Bºü 2!q´2.dÿªC£ü¯ ³u»'

+°#2>µÓVa£[+«[a£j` ³uCd {¢´2.dÿªC£q£"q+°-N|+ ü+°HCdA»³u "-»A»'
+°AÉ¼¢[|+2mA¼D2A¼ {+°A
-CdBºa£ ¬iA»µÓ2 á+aA»µÓ2+a2-2!q m´¯ÕA¼¤24r]ü+° -[-2A¼L+ CÖü¯
-ag2CÖHdl°×2B´ül°×ü´H+| N+a2-ag2q[3.£a2C¹a£$=2.dl°×A»µÓ2+°+°-N
+aA »µÓ »
-+°Bºa£$4r {´{Bº4rNÿ4rL á4 üBº4 ü z-2!qA¼±pCd+ zj4 üBº
-2!q-BºTA¼±pCd-Cd[3+ra£[_?«§_N¤4ù[_?§3 á¯L±pC¹2N4A
'TAÿ2¼ 4r'4rNÿ.dLmCd¢ á¸ 4B
-2Cda£agdz+rsü4r¯2A¼abā ¯+rsü4r {£az
'¯ Ðda³u ĀØüK1a£ zBº.d+° 4rm4³uÕ 2.»µBº-2A¼+°» 3d:u2?«m´µÓ qJ
q Qd+° Tk Ls ] L+« q ÖXs
Cd´¯Ăf -» -2µ[ ´#§l°×[ A[JA» ¾í .day
|+2mQ+°L¯s£Bº-2A¼|+3dm´µÓ+2.Ö23´Õ 2'¯Õ2³Í ¢+°m´m+«d ´vLs
.»µ2:+°1a£ zBým´µÓ¢+«m´»WAt2
]Cds[a¹Aÿ¼»-¯¬iCd´¯Ă
1a£ zBº4aA»£' d.dm+°mÿª ù[3 Ń=u"'m´µ}´vaÐ24rNÿl°ûB-Bý4rBº

Cd´¯Ă.»d £Bº1³uL+rK'.dm+°2 ³Í»42C¹\a\a£Xa4Cd {2!qA[+«Cd\H
I-SERVE 63
m´X- d z+°ü z+°¬i±pCd {2!qA[3´#2=u"
'm´µÓA¼4Ù|a´vaÐ2 234r2:´BºA[+« WB º8T.Ö_C£B¹T2A z
WBºa£ 'm´µÓ 4rNÿ »¯2Õ A»Q[+« ¯ Aÿ21³uL.Ö´ » .Ö±ĀBº3dCd´¯Ă
.Öd Ø £BºCd´¯Ă-2!q8T?¢l°ûB3d».Ö±ĀBº3ĀÐT8T-£B¹4as2A"
]Cds2£Dÿ¦+«u ¯Ø³u
d.dm+°¯Ø¯aÐCd¦,
¯ÀgdC».»CdsAm+° Ø
Cd+«2]mCduAÿ¼C»,,¯aÙµ¢¸+2°
-£Bd-2!q' d;+° ³Í.dm+°ÖC»A[BýoBºÃK]Cds2'oBºÃ¢2.»
.d#§.d Ðü_düA»L] L¢42mBº?«.d#§+°#§8aBýC»-N.dm+° Cd2N'.dm+°2JA¼
=+°Bº »ü¾´?«§£»ü TL\±pCd2N3»ü-2.d2]ÖH¸4r +«2A¼l°×N2]oBºÃJA¼
¾´BýC» ¹"-´{Bº»ü|+J+rA¼3oBºÃ4?«§4r´#§+¹4H\C»3.dm+°mÿª `»3\±pCd2N
{Ð.dm+° dzA¼¤2¢4?«§£Bý» +°A=A¼?«£Bº.dm+°2T¯ÕL´{BºJ|a2.»Āsa"A[
-2.d A¼4Ùa ´#§l°×2?ua£" ´#§+¹a .d Ðü A¼4Ùa ´#§l°×2?ua£" ´#§+¹a ;Bº´{4r oBºÃ
A¼4Ùa ´#§l°×2?ua3oBºÃ4?«§4r´#§l°×2!q .dm+°23\±pCd2N d.dm+°2A¼4Ùa l°ûB
-2C»
.dm+r[+« oBºÃ -2!q 8T?«" -N Xa4Cd2N CdC¹ u# .d ÐE .dm?uK l°ûB
X´{Cd2N-u|4K ¯ĂCdXa4Cd2N[l°ûBX´{Cd2N+°+° dÖz+°
»4r[3Á¼ül°×2!q {Ð]Cds[a¹Aÿ¼ a´ÖCd´¯Ă.ÖdØH-A» 1³uL.Ö´Õ2NQ[-ag2
8T?«"
CdĀjmA´Ë ¯2CdØ>Ø
Iag¼ACd´¦m+«d¦
mµ}d ¯á ds
WyCds» µÓ2l°×a,,¯aÙµ¢¸+°2
a£ {Ð d[a¹Aÿ[+¹al°×2#£ {+°+°A[+« aÙ» T?¢1³uLC»Hy
.Ö±ĀBº+°+° {Ð.»¯sIagdmCdüA£ü´v>ü/´£ĀüÖzA¼¬ia±Āü¢ {2B»
Cd´¦ m´m+«dü3 ´¯ÕK]C£s[ µÓ2.»¯ +¹ # »Cd´¯ Ă.ÖazØ¯a¹ÐCds Ö mµ}d ¯Ă+r£ü2!q
:A+°!q/±Ād2' #:2Cd4?«§4r=2A¼l°×.Ö_Cd£2!q1³uL.»¯Õ/Á»µÓ2m´+ra2
]C£s2Cd|a ¯2Āa¦
l°×2ÿu2Cd¦l°×2ÿª<2dAÉ,
]Cds£µ}¯2Āa¦
l°×2ÿª£µ}l°×2ÿª<,,¯aÙ µ¢¸+2°
I-SERVE 64
´Ë#2¢´Ë?u+rµÓ2 {#¸4r' ¯2Āa 2C£ ¯Ă¢» {2N ´Ë#2´\H±pC»
´Ë?u+rµÓ» qA¼]Cds2W2]±pC» ¯2Āa»qA¼
´Ë#2´\H±pC»´Ë?u+ra2 {2BºA¼; ³Í+rµÓ2 {2#2N]Cds2´\H±pC»¯2Āa2 {2BºA¼;
á Cdj¯Ða´2 {2#2N
6C» ¯Ă».dm+°´{oBºÃ´#§l°×[H ´ ¯s ¯ĂXa4#23\±p .»yÖ+r[ ¯Ă
ql°×2B±pCd2A"-[¯2A»³ÕuĀs»Ö"-u¯2A»³Õu2´ ü¯Õ´[qA¼+°NHC»»-N ¯Ă
+°A¼ü+°±pC»-N ¯Ă+rA¼
1a£ zBºCdCdsÐ»Cds¬iTAÐ2¯ül°× ¯Ă {2BºA¼2?ua£"
WBº {2#2N+rK-2A¼¢ {2B»£¯£F uüCdCdsÐ uÏ2.»Cd W2]±pC£az-2!q
u4r»\2]\2>üu4r Bý±pC£az-2A¼ ü¸£ÅÓ¸l°×3µÓü4r[¯<A¼¦
0uü4r[ a£4A»Ð©Āü4r[ {2Bº { :u2?« ¯ÕgX -2Aü2!q µmĀsÿuØ¯2 ¯> ¯³u£¯2
Ö4rÿuØ¯2-»T Bº {2BH+°+°a£ £?«[»ÐĀNÿ2]£?«AÐa£K ¹»4r[
»Ð[ü´{+¹
'TAÿ¼24rm±Āa2Dÿ2] W ³uL¶ ¢Aÿ¼' ¯aÙ¢µ¢¸+rüA+rĀ\2N
J?«¢¸ µ¢¸+°22] Cds2l°ûB L±paz2N+°TC£ d24rĀ\'¢Aÿ¼ü¢ W
³uL¶' ¯Ă;+° ±Ā z-£Bº4A¼t -£Bº+¹X-£Bº±ĀµÓ z-£Bº+°Xs £A¼a
-£Bº:u=¹.Ö´Õ .Ö´Õ ] L+«:u-£Bº
]C»s.»CdµÓc µÓ¡KC£Ð
µÓ¡A»¤´Ë¢a£m¯sT£m¯sdz+rsØ,
]a£dĀAÿ¹CdØ>.d2.düCdÐ2
T a?¢ +°:£+°Cd1¦,,¯aÙµ¢¸
a£ µÓmCd {»¯Õa£>¯ m_³ÍjmĀs[ĀXsÐ+° m_³Íjm¯s2C¹-`]±Ā|a¯Õ#¸4r¯2Āa
+°üÀ+°CdÖ]C£s[Öia£4Ø´LµÓ¡A¼¤Ö]Cds2C¹»-`]Öd ØH'm´m+«dCdÐa4r´vLs+rA¼
´vwasi ±paz2A¼[ mÿª ´Bý Aÿ¼Ø¢ »da£A¼ .£u +rü2 ' m´d Cd2 .» ¯s uÏ ¯ Nÿ
üDÿ2]A[ ü¸ ¯Ă¢ {2B».dü4`2Cü\±pCd2N-´{Bº {Ð+¹XN\±paz
.Ö#§u4r[µÓyü24r {2Bý±pC£ {[¢¸ü24r {2Bý±pC£ {
:u-#2¢ W ³uL¶+« ;+° /A»tµÓØ2 {2N:2Cd al°ûK ¯ĂÖz+°.dü£[
[ü´{+¹ ¯Ă ql°×2B .»¯+¹ A[+¹¯2 Ö4 ĀAÿ¼ .ÖazØ -2#£B» +r[ 3 Ö4
ĀAÿ¼ T» ?¢.Ö´ #2qA¼ ´L´vak ]Cds [a¹Aÿ[ĀNÿ2]¾´!q§Ö4m´m+«d ü+[2?«[1a£ zBý+«
:´{Bº WB º-2N2.dA¼ü.dl°×£Bº-2A¼|+ ¯aÙ¢+«m´W» ¯s» W ³uL¶
a£
{Ð/Atü+° ³uL¶u4rĀAÿ¼.»¯Õ´2.dÿªC£üCdBý]¾´!q§¯Õ ¹>d[ĀNÿ2.d+¹ff
-£Bº-u-[:+°3+°AÉ¼3d»T L¯s£Bº
I-SERVE 65
/Atü+°.dLCdm
a£ ;+°´{Bº 42Aÿ¼ Aÿ¼ áÐCd2 JA¼ ;+° Nt.Ö#§ +«2A¼ /Atül°×Bº -» z[
uül°×BºCd´¯ĂÖzA¼ü¾´?u§Bº4JĀü Sya£[ d¯Ă¢»-Cd[+«Öia£4Ø2+°H\
+Nt±Ā?« µm¯s uÏ2l°ûB +°H¯ÕT»+2° /A¼az2]-BºT¢ / z[´¬¸ l°ûBº Nq¯Õ
A¼a24r ]y8+r2Cd24rCd´¯ĂÖzA¼ü¾´?u§Bº
/Atü+° l°× aBý+« uÏ¯ÕN¤ 6C» qA¼ +r[ CdCdsÐ T.£a` .ÖdØ#2¢ 2] CÖHT
ĀNÿAt » ´#§A¼ü +°üj2q[ ]Cds {£az -2A¼.»Cd -ÿuØ¯ m+° 2¢ -Cd[ uÏ2
CdÐaCdÐa4r» _ü´BºCd ]y2N-N_ü´BºCd+Qt -CdAÿØ2JA¼ +°2!q CdCdsÐT.£a`
JA» =l°× mµÓA¼¤ .d´Õ¯s .£yBº
8+r2Cd24rl°ûay[Cd¢Cd»µm¯s£+rØüCdadzl°×sü¯ Ðdá.dl°×2#
3CdjCdC£sÐ[4L2]3¢]¯s+Qt
'¯2Āa£[=´{BºA?«±pC££"[LÐ+°ü¯ Nÿ¢+«
=´{Bºm´W» Ās£"ff-»Cd´¾´L\±paz2N
+rK¯ Nÿ+¹¯2m´dCd2.»¯s+Qt ¯ĂÖza£az2.d#2=l°×Öi2N6£-Cd
Cd´#§Aü¼ A¼üqA¼
-ÿuØ¯2 .ÖdØ4r .ÖdØ4r ¯Ă+« u³uØ Tdü C£+«Bý +2.Ö2 Cd\Ù2N :³u¢+°
£2.ÿdü Cd\Ù á¢+° ¯0uü +¹¯2 3¢.dü ÖzA¼¬i£az -Cd T»+2° .»Cd £?«[ l°ûB
Xa¯L¯s -ÿuØ¯2 +Ā\2.» ¯L+« ÖH¸4r ¯Ă Cd Aÿ»Ød ¯s { JA¼ ü42 +r #2
ÖzA¼ü¾´?«§2N3AÿØ¯ÕgX L+2.Ö2¾´L|4¯L+«/A¼az2.»¯aØBýu4r/=þ@?«+r2X
;+°?« A¼acT Ð#2ÖzA¼ü¾´?«§2N
AÿØ ¯ÕgX¢ ±Â4 2.dü =2Bº ±ÂBºü T`4aü Öa´{ü ¯ā?«+° Wüü
.d2mA¼D2uü :u2?« C» ¢ d a±Āü A¼ac2 >L\C» m+° 24r m_³uj uÏ2 /A¼az¯s2A¼[
Ö4µm¯s2.Ö_C¹2NA[+«Cd4Ù#§4r»:Cd[+«m+° 24r-2Q-2A¼#¸4rá CdjCdCdsÐ¯āLs
üDÿ2.d#2ÖzA¼¬i2N
+rK]mCd2:2Cd¢» ¯Ă;+°ĀL=A¼aXL\2NÖXsJA¼ ü´BºCd2!q´+«±ĀL
±paz#¸4r uÏQ´{üs JA¼ ´BºCd2!q-Cd[ ¯Ăÿªd´Bý ´+° ül°×±ĀL±p Bº2ÖzA¼ü
¾´?«§2N
-Cd´#§_?«§ ¯ĂÖl°×u4C£Bº-N¯2A¼.d¯l°×[±ĀL±pCd2N'´Ë a¶`¢
3 ¯Ă-#´vLs4r3Cdj ¢ØX¢+«ÖÅÓ̧q+°:#´vLs4rm´´2.d2¢+a£+°3 Aÿ¼Øÿu42¢
[ü]±p #2ÖzA¼ü¾´?«§2N ¢ØXajdÖ3Cdjm´´2.£[+- uÏ£2Aÿ¼+ra dÖu³uØ
m´´2.£[+ Aÿ¼Ø¢ {¯ÕgX-2!q[mA»/Atül°×Bý ¯Ă3[mA¼¢´Bý.£u+rü2+#§l°×
±pCd {2B»N3 ¯Ă[mA¼´q Õ P¸AÿØ2¢+«I¯l°×a£ #2¾Á¼t ´[4r {2B»N/Atül°×Bý+«
:uAÿØ£[+[mA¼+ Aÿ¼Ø¢7\¯uBºCd/Atü+°]Cds2m+° 24r´vaÐ>j£¯ül°×
I-SERVE 66
¢Öi=+°Bq[Tdü4asl°× ]yTd£2.ÿdü¯2á2¢´Bý±p #2ÖzA¼ü¾´?«§2N
A2C¹3dz zKµÓÐaBºAÿØ2.ÖdØq+°´Õ.Öy+«#¸+2Bº+ jüÖ2#-BºÃNBºÃ24r
Xa4Cd+rü|+´2.ÖdØ#2ÖzA¼ü¾´?u§Bº
+[a¹$¢¸ÖH¸4r-Cd[ ¯Ă+Nt4rl°×A¼#´Bý2N-Cd;+° 2]+2Bº4³u
.d¯+[A[¢/Cdsa z<24rl°ûay[ z2A¼4rCd ¯Ăl°×¢Aÿ¼.Öd Ø#2-Ö´2C¹
P®3CdjCdCdsÐT.£a`ÖzA¼ü¾´?u§Bº
¯aÙ¢ µ¢¸+°2¢ m±Āa2Dÿ2] ' ¯ ¢Aÿ¼ £Ej+« ³uL¶ µ¢¸+rül°×
±ÂBý\2]3¯aÙ´vLs .»µBº-+°BýC¹Cd´Õs ´Bº+° µ¢¸+rü ¯aÙ ÖzC£s[4B
Q[|+ +| ?uaz2.£Bº ' aw 2Bº ¯aüÙ l°ûB 3Cdj CdC£sÐ[ P® P¸ 2 .»¯+¹£ü[
-l°×»£L+« - Cd 4R+°ü 2?«iÖ £ 23Td ü ¯2m4³u 24r» .Ö´{ l°×2#
z2A¼l°×±pA2
¯aÙ¢ÖzA¼?«ÿu42-2C£Öia£4Ø N¤+¹¯2]Cds¢Aÿ¼4rĀ\±paz2N
3Cda£Cd Öia£4rØ[+« z<Ø ³uCd {ü8T#[T.£a`.»¯ÕCdCdsÐT.£a»Öia£4rØ[+«
mÁÿ ³uCd [[akd2.»µa:+°-+°Bºk2]
»[LÐ+°üBýkff-»-¯2Aÿ2mÁÿ24r
¾´#§+[ 3Cdj T.£a` m±Āa2Dÿ2.£Bº /Atül°×Bº ' T.£a` á2á ¢ 3CdjCdCÐsd ¯āLs+«
m´X_2Aÿ¼+°24r {2B»£¯üm´¯+«s ]y2NQ[C¹£¯ü2!q8T?«"-»T.£a`ÖzA¼¬i2N
3T.£a`¢£¯ül°× ü2-³u2+ra [C»H2N3¾í T.£a`¢3Cdjl°×£¯ü+r[
-³u2+ra2+r[/2B»Ā +rµÓ2qA¼[C»H2N
3wa2Bº ¯Ă|+-2#4ü {3 ¯Ăl°×3Aÿa2µÓVa2+r[' ¦µÓVa£ü»T
wa2Bº;+°TAÿ¼24rµÓmCd {ü=2A¼+°2!q ¯ĂCdl°×uAÿ¼+°H\C»-NµÓVa£[l°ûBuAÿ¼
¾´BºCd2N-u|4µÓVa£[+«uAÿ¼ +°H\C»-N ¯Ăl°ûBuAÿ¼¾´BºCd2N3TAÿ2¼ 4rwa2Bý2?«+
Aÿ¼ØC£´ØC£´+° ÿu 2 {2N3TAÿ¼24r£?«+«Ta¹Aÿ¼2 {2N+rK3wa2?«+ Aÿ¼Øá¯a
C£AC£jØDÿ 24B {2N-2!q ¯Ă»»µÓVa£[-+[´[.»¯s {2#2N-u|4
µÓVa24B»» ¯Ă[-l°×[´[.» ¯¯s {2#2N3TAÿ¼24r3wa2?«+ Aÿ¼Ø¢á¯a
/Ú Ø/Ú +° ÿu 2l°ûB {2NĀAÿ¼l°×BºQ[4Ls2]'wa2Bý2?«¢8;+°A[JA¼
{-Dÿ £Öi£¯|a±p4#§+¹4H\C»-2!q-A» C£» ÿu£[±p4#§+¹4H\C»wa2B¹
A[JA¼-Dÿ 2l°ûBA2Cd#-A»±pCd2N-['T.£a`¢C»uya/Atül°×Bº'
TAÿ¼24rT.£a`.»¯Õ.»¯Õ;+° [akd[+« .£yBº
T4CdÖ³uCddT ¯sd
4Cd T+°ü]CdsCdd¯ā#,
/á Ø³u Cdj[MCdq
´Ëü µÓcaQ ÿª¯sq,,¯aÙµ¢¸+2°

£+«´{ BºÖ³u2q» qA¼-¯ü ¯ĂqA¼-2!q ¯Ă´vLs4r[ajü+r+°±paz£
I-SERVE 67
A[¢ {2B» T+°uüK±pdaz-2A¼ ü¸ £U£Cdj:´{BºC£±ĀüKIL.dü4¸ r {2N
£+«´{BºA¼µÓØÿu 2qA¼-2A¼.»CdµÓaC£ü2¢ü¸[3+rµÓ2¢CÖü¸[ _bCd+°u4r»
¯Ð.dyā24r {2Bý±pCd£ff
´m` Ö42
:u[akaz2.d+[/Atül°×Bº:+°Ö42¢+«m´»W2.£Bº:+° ¯aÙÖzC£sK£Ej+«
³uL¶/Atül°×BýÖ4 ak|+|+?uaz2.£BºĀAÿ¼l°×ül°×m±Ā`mÁ¼Ö3 ak:uĀ\2N
/Atül°×Bº Áj¯2 »¯l°×£Bº +°ÅÓ¡¸ ¯42 ¯l°×£Bº )2+ra£ ¯2Aÿ2
m±Āa2Dÿ2.£Bº
:+°Bº)2+ra¹±Ā¯TAÿ£ü£Ø0uØCd32A¼¢Aÿ»2mA¼¯a¯ÐIĀÐT.d+° 4rT L2.£a
3Tµ}©Āül°ûB+°H´Õ :+°Bºµ¢¸+rü-Ðaz2.dl°×2A2
/Atül°×Bº
)2f+ra£[/.Öi y¯ĂÐa2C¹/.dyL2.d#2m±Āa2Dÿ2.£Bº:u)2+ra >´2
+Ā|4¯L+«-Cd[ ¯Ă¢)2+ra£+raÖ;+°]Cds Xs8aBý2N3]Cds Xs¢[_A¼¤Ö
/´³ÕuCdÖ {.ÖiCdØ2m+° 24r-<2Bºm_³uj.ÖiCdØ¯Ða±Ā[+«A¼4Ùa+rĀ\2N
3d -u -2Cd ±Â2Cd ql°×2B )2+ra¹.£ya` +Ā\2.» ¯L+« -2A¼¢ {
£ü4ÿu4rüm+° m+° 24r¯ Ø+°s2+rĀ4raz
)2+ra2¢-+ra z/+ra z +ra z-a¤ mCd-»£ü4ÿu4rü£az-2A¼¢
ÖzA¼?« ÿu4Ö -+ra2JA¼ ³uL¶A¼Õ§ +| 2mQ+°Cd »Ø¯L+«C£aĀgazC¹>L|43m´`¹.£ya`
m´m+«d ü¸ 3d µÓVa2¢ / ü m±Ā`£dz { ¯2+¹ÿu[ ±Â2N -2!q ;+°a+ ° Ö
+°A¼H+°±Â2N-NµÓVa2¢2]_d#l°×a£ #2ÖzA¼ü¾´?«§2N'm´m+«d»
|a.d zf
-2?ua'm´m+«d ¢m±Ā`£dz {¬?i +« « .»y#´{Bº;+°a+ °Ö;L´ÕBý8aBºCd2NA[ ü¸
»Bý´{BºCd2NA[+«C¹Bº ³uL¶.» ¯m_³ujÿu 3»Bý[¾´2]2N
3»Bý ¾´L\¾´L\ ³uL¶ ÿu ¢ uÐüü_düA»L3 uÐüü¢ 3dµÓVa2
´vLs4rCd4ü _Bý±paz2N
:+°Bº W ³uL¶ 'm´m+«d-2C£m´` 2¢mÁÉ¼ ÿu4Ö-+ra2Öz+°/.£ya`
´ËHCd [:Nm´`¹±Ā¯¢ÖzA¼?«Ö#§K:N³ua¨Ö4m´m+«d +rA¼[+«.Ö±ĀBº
d NCdg ¾¯©Ā gi

m´` mÁÉ¼ m+°» ,
_ÿª ³ua¨£A»
³ua¨Ö4¹³ÕuA¼¦<A¼¦,,¯aÙµ¢¸+°2
/Atü+° ³uL¶-ÿª£[+« ]y'¯ÕgX-2C£m´`¹±Ā¯ÖzA¼?«Ö#§¢8aBýA»
:N m+° m+° 24r 8aBý ¯ÕgX :N ³ua¨£Cds4r ]y2N +rA¼ ³ua¨Ö42 ü¸ ]y2N +rA¼
I-SERVE 68
³ua¨Ö42 A¼¦<mÁ¼2 +°A -£Bd ³ua¨£Cds4rm±Ā` £dz { _d#l°× .»y ¯s ayā
4rK a`24r[ .»yĀ +rµÓ2 {2A¼K-2A¼ ü¸'m´m+«d.£u[A24rĀ\2.£üK
£Ø0uØCd T L2.£Bº
:u m´`¹±Ā¯¢ ÖzA¼?«Ö#§ ¯ÕN¤2.£+° /Atü+° ³uL¶ m´` 2¢ wa2Bº ÿu4Ö
/f+ra£[ 2mA¼¯Ða2C¹/.dyL2.d#2ÖzA¼ü¾´?u§Bº-´{BºCd[m±Ā`£dz {ü[2Bºl°×2Bº¢

KÅÓ¸ u4r[µÓyü24r {2Bý±pdaz-T-u.£u ¯´{-u {2Bý±p ?u»
l°×2ÿ+ª ° m´m+«d f
-2?ua'l°×2ÿª+°m´m+«d:2+r+Ā44r-´?«|+CÖü¸4r´Bý {µÓVaÿª¯j234rH+« q]
3+rµ[ +°Tj 3+rµÓ2¢ µÓaC£ü »´Ë 2 u4r m´+rW2]2N ' aw 2Bº Ö#§ ¯ÕgX l°ûB
m´`¹.£ya`C¹ +°H¯Õ m_³ujÿu ü¸ 8aBýA» Cd´ ³ua¨Ö42 ü¸ 8aBýN +rA¼[ W
³uL¶ P¸ +«.Ö±ĀBº
:+° /Atü+° ³uL¶ m´`¹±Ā¯¢ Bº ÿu4Ö
f+ra¹.£ya`¢+« m´W» 2.»¯L+«
´va+° » m´m+«d -2A¼l°×2N ' m´m+«d¢ 3dÖz+° m±Ā`£dz {ü 3C£j2A¼2¢
z`«\±paz m+° 24r - Cd d +«a` Aÿaü4r a£az 3 +«aÀÿaü a¶Aÿaü u4r
+«2A¼+«´Bº#2m±Āa2Dÿ2.£az-+°Bº/Atü+°µÓVaÿª¯j2:2+r+2CdT\H {2NA[JA¼'
- Cd+«aÀÿaü´BÃazA2C¹3ÿª¯j2¢2]/Atül° ³uL¶µÓVa2 P¸ÖzH]2N+rK
' #£ü4.»CdüC¹£a£d`¯Ða´24r¾í+«q]2N'µÓVa2T\HÖ4m´m+«d l°×
L2Cd-l°ûü24ra±Â2N2N
-´{Bº /Atül°×Bº P¸ a+°ĀL Áj¯2 D\2] :2mNdü +°!q§¯Õ ¯Ă
[ü¬?«§[LÐ+°ü¯ Nÿ¢+«m´»W2.£ü[m´dCd2ÖzA¼ü¾´?u§BºA[+¹¯2m±Āùd ü
¾´2.£Bº
+rK :2Cd¢ ¯Ă =A¼a XL\2N 32¢Cd +°#§ +dØ 7Bº ¬al°×+[ ±Âü2
JN+«áw4Xs#§4r-Cd[ ¯Ă8»¹±ĀCd>jü¯jCdü¢+«ÖR¸±paz2N8»¹¯<ÿ¢4rü
Ö a»¯+¹ #2ÖzA¼ü¾´?«§2N
6£-AÿÖiaØ´Bºl°×2B/Atül°×Bº P¸ CdCdsÐT.£a`ÖzA¼ü¾´?«§ T»+° _ü2C¹]C£s[
[a¹Nÿ2]A¼Õ§[8+rm4 á]+°ÅÓ¡¸ -aÖBºü.»¯+[ P¸ a£>Ö4 m´m+«d ¢+« .£yBº
A[¢ÿu424rm±Āù±Ā£ü[a¹Nÿ2.£Bº:2mNdüCd Cd Td ü2]mĆ£Ø³Ía2
.»µBº:+° ¹£¯£a´Ö ¢´HTd üT\H±pdaz-Nÿ©Ām_³ujCdCÐsd ÿu £_ü2C¹
/Atül°×Bº£?«[m_³ujCdCdsÐ2¢TE2.»µBº
:´{BºÁj¯2 Ly;+°±ĀA¼2C¹Cd4A¼Āg£[+«´?u§Bº Cda £Cd AÐa£ü¢
{£dz {³uA¼d Āg£[+«3+°L¶2]-+°Bº_2Nÿ2.£BºmĆ£Ø³Íam´m+«d_ü2.»¯+[
A[AÐa£Aÿa`Ö42¢+«m´»W2.£BºA[ ü¸¾´4rH+«A¹ ü.Öu¸.ÖA¼wai#¸4r-Cd[
¯2+°üT+°uü=\L±paz ¯Ă[ajüÖ ±paz2N
'¢4rT´VCdÿu ü ]y´Bº#2ÖzA¼ü¾´?u§azm_³Íj+raÖ']Cds XsAÿaü
[.»yāA¼ .» ¯ ÿu q ' T´V Cd ÿu ü /Atül°×Bº Cd ÿu £ _ü2C¹ J?«[ 4B
I-SERVE 69
NH2.dl°×£Bº
:2Cd¢-Cd[+«ÖzCds 2C£-2Aÿ+¼ ra£[.d¯s -ÿª X+°H\2N-NCd³uA¼d +rµÓ2¢
{CdÖ4`2Öz+°m´ÿu K¢´ü/2B» T»+° ¯aØBýk CdÖ4`2+°´Õ»d #2 ü¸ '
S+°?« -ÿªX +°ü4C¹2A¼K 3d 4Ls2.£Bº Ö2#» ¯CdsÐ4` ÿu .»µBº A[ ü¸
3dl°×3S+°?« Cü\±paz-a`¹A¼d +r2X´{2 2 2?«C»>¯ĂA¼ac 2:]y2N+2Cd ¯´?«+«
-N4B-`4rL±paz/Atü+° ³uL¶ ¯Ă[A¼ta¢+« uL±paz2N
:+°Bº ' ÿu üK 3d 4ùü ÿu £ Tµ}2 ü¸ +°H\ -ÿªCdqK : K
mÿu2X dm´´2.d2¢ÿu4rqK£Ø0uØCd T L2.£Bº
[mAA¼µÓ Ö4 m´m+«d¢ ÿª24±Ā#l°× ¯.d +rK /Atül°×Bº +Nt ¯´?«¢» A[
l°ûB.ÿ»N2.d+[_d#l°× .£yBº P¸3d ¯Ă L+[a+rü£¯ü3 L2.d#2
ÖzA¼ü ¾´?u§az J?« ü¸ ¯Õ§ m´m+«d ü 4L2] ÿu ÖzA¼¬i A[¢ ÿu424r 3+rµÓ2 3
¯Ăl°×+°[´Õ2.d Ā\2N/Atül°×BºA[l°ûBXa¯L2.£Bº+rK' #3 ¯Ă
Bÿº2-az±paz2N
Bÿ2º -2!q[mA+rA¼Öül°×£+rA¼ a` z+rA¼83¢.d£C¹.dA¼ >Bºm±Ād24r
{2B»;+°T]mCd¯ÕgX-N-Nl°ûBÖ4ÿª24rü¢;+°!q/Atül°×Bº+2Cd ¯´?+« « A[l°ûB
Cd´Õ 2.dl°×£Bº
'TAÿ¼24r/Atül°×BºÖü4S+°?« BÿºCdÐ z-» A¼µÓüA?« m+° 24r[aÐ+°ü
¯ Nÿ¢+« m´»W2.£Bº
:2.dT2.d¯ ´{!¬Cd s¢ {.Öa {¢2]±Â2¢+« KÅÓ¡¸ NH¾´BýC» ±Âü2¢
KÅÓ¡¸ [2Bý =4C?d «§=A¼aCd[ P¸ .Öa {¢|+m´ ³Õu2].Öa {Öz+°3+ra£»±Â2N#¸4r
/Atül°×[ ¯Ă +Nt ¯´?¢¸» P¸ u³uØ m´´2.d2¢+« m´»W2]2N +rK 3d -´?«+«
¯ AÿØ2A[a].d¯Õ {2Bº#2 ü¸A[+«C¹Bº-ÿuØ¯_ü24?«§4r {2Bº#2 ü¸3 ¯Ă
P¸ ¯ Nÿ +¹¯» 3a£# ´Bý ¯üÿª24r» ¯T+°ü ¯ Nÿ¢+« m´W» 2]2N .£u ¯´?+« «
A2?¢¸2][LÐ+°ü¯ Nÿ¢+«m´»W2]2N P¸Ö+« uL¯T+°ü¯ Nÿ¢+« ]y2N P¸
¾í+« =4u+« [LÐ+°ü¯ Nÿ2A¼l°×2N:u¾í++«2A¼+ 74Cd Aÿ¼Ø¢;++°ĀLu³Õua
m´´2.d2¢+« l°ûB ¯s /Atü+° ³uL¶ Qae+rüĀAÿ¼+Ā\2.£Bº=l°× ÿu42¯T+°ü
¯ Nÿ¢» {2# {2B»£BºA[ ü¸3dÖz+° ¹£¯üm+° m+° 24r+`«2][LÐ+°ü
¯ Nÿ¯üÿ2ª 4r-2A»´L¯ÕXg ]y2N+Nt+ru[|+3¯ÕXg ¯Õag ´B ý -CdĀ+«. CiÖ d Ø2C¹¯ Āgaz
+°H\¯C£sĀ Ø¯ÕgX+«.»al°×£Bº;Wum´X u4r[µÓyü24r {2Bý±pdBº
:NÖ4ÿªT+°ü¢3a ÿªT+°Q[[-2A¼l°×£ÅÓ¡¸¬i#£ÅÓ¡¸ 4?«§4rm´dCd2.» ¯s
Cd´¯ Nÿ¢2]_d#l°×a£a+rK=2A¼+¹/Atül°×Bº'¯ Nÿ¢2]_d#l°× ]y+°ÅÓ¡¸
CÖL.£Bº
+°ÅÓ¡¸ CÖa].d ¯¯L+«-¢b.d#§C£-2A¼a42Aÿ¼aÐm¯Àsq-2A¼a-X¢+°¯2A¼aq
£L¢ +2A¼a £AØü £az¯s£a +2A¼a ±ĀBºCd£a +2A¼a 3BºCd£a +2A¼a
I-SERVE 70
4Bº4ü´BºCd£a+2A¼a.£ a£üJ¯s£a+2A¼a/Atül°×Bý±ĀAüJA¼´BýA¼2Bü
JA¼A¼2Bü¾´BºCd£aA¼a24r;+°T 2+°[´Õps2N
/Atül°×Bº[A24r-2A¼LK´LMH2].dµBº-2A¼a.£u-2A¼24r {£au4r
±ĀBºCd£a3BºCd£a3Td2-ag C¹2N-2Cdl°×T2] ¯Ă¢8 aa£ #2
qA¼¯2C¹ +°ü4#2qA¼8 \2´v+°ü4#2qA¼
-u TBý4 B»¸¯+[ ÖzA¼t u4r .d¯s {2Bý±paz 3 ³uL¶[ .d¯Õ .d¯Õ +2Cd
¯´?«+« +2Cd 2N TAØAÿ¼a +°Ø+°ü z2A¼l°× ]y Āa£ü.»¯Õ 2]+°TC£ d24r
psmC£ü.»¯Õ] L+«:u-£a

ĀÐJ-N4¹¯Ða£Ù[+«I¯l°×ÖÅ}¸T 2-NJ+¹¯» ]y2N¯Ða£Ù[+«Āa2»»

J+¹¯» .£y2Cd´¯Ăü[2?«+]#§] L´Ëü2¯ÐaÙ»+°A-NJ+¹¯2¯ÕA¼¤24r {2Na2Bý
+°ü¯Õ±pA2ff
/Atül°×Bº3 #üT[3 4ü dØa£ü.d¯ÕTÐ7al°×£Bº£ÅÓ¡¸ .£u
Āa¸_X ua] L+«
JaÖR¸a2Bº jff-»¯Õ3d P¸ ¯ Nÿ¢+«ÖR¸±pdBº

3A»£24ü3d.d#§.»L.£ua¹$ü3#üC¹±Ā#üC¹+rü|+´2.»µa3d
¯ Nÿ¢2]_d#l°×a£qA¼£ÅÓ̧l°×T¯4´{?«§¯Ða£Ù[+«ÖR¸±pda3d-u|4.£u
Öüü¯ Nÿ¢ {2Bý±pdBº
¯C£sĀ Ø¯ÕgX
¯ Nÿ¢2]_d#l°× ]y£ P¸CdÐa4r¯ Nÿ¢+«ÖR¸±pCd {2B»£Bº;++°ĀL

Öü+« a¹ĀL¯2 CdĂa£[+ a¹ĀL;+°?« aw 2Bºa¹$ü+« a¹ĀL-»+° ¯2 CdĂa£ü+3d
¯ Nÿ¢2]_d#l°× ¯s {2B»£Bº:u.»¯s.»¯s {2Bº4r3¾íÿªT+°-2N2N
]C£Ă Ø]a£ÿuØĀC
¯C£sĀ Ø»CdØ¯¦,
A¼µ}Ø¯Õj2WymCd aT C
£¯s d.¹A¼d,,¯aÙ µ¢¸+2°
»-Nÿ©Ā.ÖiCdØ¯Ða´{Býk -[]a+rü2-ÿuØ¯2.»d #2 ü¸ 3d¯C£s Ā Ø
¯ÕgX[-2A¼l°×£Bº-2A¼.»Cd3d/A¼d¯s düq[o j¯aØBýu4rm´+rW2.£Bº
-2!q3d¯ Nÿ¢ {£Öü´ül°× ]y£;|+a+° Ö ¯ÕgX¢ {2Bý±pdBº:A»Ö4
¯´s ÿªT+°/Atü+° ³uL¶3ÿªT+°¢¯Õga24r {2Bý±pdBº
W ³uL¶+°AÉ+°AÉ¼»4r[3´Õ:+°Bº1a£ zBº;+°m´µÓ»µBº
1a£ zBº4aA»£/Atü+°¯ Nÿ¯ÕgX[ Lk¯sJa¯C£sĀ Ø¯ÕgX-[wa2BºĀa¸-£a
¯C£sĀ Ø2-2!q8T?«"
I-SERVE 71
WBºa£ 'Á[+«£ü4a+rüT a` {2N
U {ü_N¤ Cdsü[2?«¢m´XD2_.ÖiCdØ2 {2N+°A-N {2Bº_!q§ +°AU {ü
A¼µÓØTd üm4³uÕ ¯s£aCdCdsÐT.£aù_ü2.»Cd ¯+°üA¼µØüuNÿ2´_Bý£az-+¹
uNÿ2´_Bº#2-2!q£?«/[+«+«+ra`Ö- uÏ2C¹¯³Í-Tq[»-az±p #2-u2?«¯ÕgX
+°H\U {BýÖz+°_N¤¢m´XD2D2].ÖiCdØ28Ö±pCd2N"A[+«3Aÿa24r {2BºA¼\]Cds
Cdsü4r[3 Cdsül°×3AÿaÖA¼µÓØÁa£gü4rK:´{Bºq» q {4+°3m´XD2_
.ÖiCdØ2D2_.ÖiCdØ2¢+°H¯Õ±pCd2ND2_.ÖiCdØ2-2!qĀAÿ¼l×° BýÖz+°¯Ð¯Ða´»+°+°
-´{Bº-u2?«A¼µÓ¢D2_.ÖiCd£Ø[+«8¯Ða´2¯ÕN¤¯s2A¹-A»¯C£sĀ Ø z
Q[» a¹a+2° 4r.Ö´ .dyT»+2° +°H\]Cd2s ¯C£Ø¯CØd T.£a`m±Āa2Dÿ2]m´´2 .d2¢[
m´XÁa£gK´LMü+¹¯2¯ÀÐ+°L2]:N¯CdØ2+rA¼:N¯CØd 2+rA¼-[[ Nÿ2]´+°
±Ā|a¯s ]y2A¼+¹] L+«:2+°8TT4üCd2N"-<2Bº.ÖiCdØ2;+°!qT4uH3A¼µÓ¢
' [ Aÿ¼ m´m+«d +Ā\2.» ]Cds2 8 Cd2N" -N 3 -<2Bº .ÖiCd Ø2Öz+° 3+ra£[
±Â2A¼ ü¯Õ2A» a¹ALqA¼3¯ÕgX ´|a¯C£sĀ Ø2
Q[» a¹a+°24r4B.Ö´ .dy'A¼µÓØm´´2.£[+« ü+ra`Ö´2.dÿªC£ü
/£az+°A¢+°U {ü2A¼L+-T´2.dÿªC£ü4r»+°[´Õ¯s£az¯ zmA¼´{;BºÃÖ2Bý zA¼tü
+°[´Õ2]#¸4r-2!q -TCd ¯Ð¯Ða´2C¹+°[´Õ2.d#2qA¼TAÉØa´2C¹+°[´Õ¯s£az
-u +r+° ¯ zmA¼´{ ;BºÃ 3ü ]´ü +°[´Õ2]#¸4r ' ´2.dÿªC£ü l°ûBº Cd Öz+°
±Āa Lg+° a´2C¹ÿu¯Õ2.d#2ÖzA¼ü¾´?u§d+¹3¯ÕgX ´|a¯C£sĀ Ø2
Q[» a+°a+°24r.Ö´ .dy¢+°U {ü2A¼L+A¼µÓØÁa£gü+°[´Õ¯s£azĀAÿ¼l°×Bº
4?«§4rm´dCd2.»¯Õ ¯Abā .» ¯s-´{BºT3Cdj¯Ða´24r+°[´ÕĀsaz-u8m´d Cd
ql°×2B8ÿu £ql°×2B¯³u >24r» A¼µÓØÁa£güKmA¼§Öz+°3Cdj¯Ða´2¢üaz2]
±paz3Cdj¯Ða´24r+°[´Õ2.d#»¯C£sĀ Ø2
a£ 'a+°Ö¯C£s Ā ØA¼Õ§ Ö4 ÿªT+°ü¢[6A¼ 3aÿªT+°ü¢/
ĀAÿ¼l°×Bý+« ¯ NÿA¼µÓ¢ {´{Bº-2A¼Cd {2#2N¯´s ÿªT+°¢.»L£Bý+«¯ NÿC¹
´[qA¼ üA¼µÓ¢l°ûB:N-2A¼Cd2N
a£ :u2?« ¯ÕgX/2A¹qA¹-[¯2A»³Õu2.d ü¯Õ´[qA¼ ¢?« £ÅÓ̧ 2C£3
¯ÕgX¢ {£ÅÓ̧»£aAN ³ua¶üm_³ujTk ³uµÓÐa£NA» Cdü:u2?«¯ÕgX¢ {£|a
'¯ÕgX» /Atül°×Bº-2A¼l°×£BºµÓVa£[+« {m±Āa_¤2I|a al°×3¯ÕgX¢»/2Bý±pdBº
a£ :+° Kl°× 3 ³uL¶ µÓVa£[ .£H2] TA»³u w+i uØ[ ±Â2N TAÿ£[ l°ûB
.Ö_C£T
/Atü+° ³uL¶ 3a ÿªT+°¢2] 8Bº ÿªT+°¢+« m´W» 2.£+° .£u +rü2 -u»
{2Bý±pdBº3µÓVa£[+«UT2.»m±Āa_2¤ IL±p»¯ d2 .»y¯L+«
:+°'A»³u 2w+i üØ2¢+«

ÖR®±p£Hff-»¯2+°ü23dl°× ]y2N3 ¯Ăl°×Ö4m´m+«d ü-´?«|+u4r-ÿuØ¯Ö
I-SERVE 72
/£az4+°µÓVaC£Ø4r[+«-l°ûüÖÖ4m´m+«dÖ2#»m±Āa2ÿªÖ±paz2N
3dÁj¯2¢l°ûay£Bº+°ÅÓ¡¸ ¯l°×[4A¼AÐa£[ ¯Õ -±Ā£dz {
¾í+«u4rBº3Cda£CdT\H=[TNm±ĀÀÐa£ül°ûB[a¹Nÿ2]:2mNd Cdsü[2?«K
³uA¼d Āg2¢+« .»a£yBºÖ ÖBº Cdü ¯ ¯ÕgX¢[?ua4r [ü¬?«§ ³uA¼d
Āg2¢.»L:2mNd Cdsü Cdsü4r+rl°×2Bm_³uj¯Ða´24r.dBº#2ÖzA¼ü¾´?u§Bº
-u.d¯s»Cdü+2.Ö2¾íw+Xs£ü+°Öl°× Bý]A[ÖH¸4rü2D+rĀg£[+«.»a£yBº
3¯ d2¢ ¯Ă[:#-#±pl°×2B[ü¬?«§´LµÓ¡A¼¤]£jmCd2JA¼ü42.»µBº
-´?«A+r'ü2D+rÖ4m´m+«d ¢[|+µ¸ [+«+Nt4r>2l°×Cd ¯Ăü2D+r¯2Aÿ2
AÐa£üDÿ2] ³Í2A[+«´{ü+«2]±paz2N3¯ d2¢3d ¯Ă]£jmCdÿu
.»ps2N+°+°-N-´?«|+]CdĂÐa´¯ÕgX[-2A¼+[/2N:´{Bº'32A¼ ³Ím´£³u2.»Cd
3]CdĂÐa´¯ÕgX2]¯C£sĀ Ø¯ÕgX[3d-m´dCd24r-2A¼l°×£Bº
a£ :+°Bº+2.Ö24 [2.d'Ö4m´m+«d¢;+°a³u¯Ø2 {2N=2Cd¯ agBÖi
ĀAÿ¼l°×Býw+i£]Cds[a¹Aÿ¼ N;+°|+µ¸ Ó» 3|+µ¸ Ó2 {2#2N4+°¯2A¼AL+«C».£ü_d#+«
±ĀL±pA [ .d¯s {2#2N ¯Ă +rKÖ4r2A[ -2A¼+¹ 4H\C» 3 ¯Ă :+°
Ö+«a j£a£A¼=2A¼+°2!qÖ4r2A¼2-»N¢+°2¢[:Cda 32Aü+°2!q =¹=¹
wa#¸¾Á¼tNA[-2A¼l°× ¯Ă¬u¸[ z#§l°×S u4r-az±pCd2N3S »ü
¾´?«§C¹¯Õ£+°A¼üA¼Q[»
4Bº´Õ´ÀH+r£Ød zf-2?ua¬ü¸ zS ĀÖCd- #
'¯ÕgX+« .»L ¯Ă¯Ð¯Ða±Ā[´vLs4r+¹¢az z2A¼]C£Ă Ø¯ÕgX+« .»aCd2N3
¯ÕgX¢CdÖz+°-¯ÕsC£sÐ[4L2]¯āa`|a0u mCd24r {2#2N3¯ÕgX L2Cd4?«§´BýC»3
¯āLs4Büaz2]±pCd2N3¯ÕgX ´|a¯C£sĀ Ø¯ÕgX
a£ :2A+°/Atül°×Bº]C£Ă Ø¯ÕgX2]¯C£sĀ Ø¯ÕgX+«.»al°×£Bº[.Ö±Ā
3 #l°×T a`:A»:+°'A¼µ´Lù m´m+«d¢µÓVa´Lù 2=?u¸ {2#2A¹.Ö_C£
T
=´{BÖiC»/Atül°×Bý+« Ö4r2A¼2-2N ¯Ă´{ü+«2]2A¹-´{BºA[C¹±Ā!q-Cd[
µÓVa2JA¼ Ö2m#+°ü32A¼2C¹[+°±ÂBº.dl°×£az3d]C£Ă Ø¯ÕgXA¼4Ùa2S¯C£s
Ā Ø ¯ÕgX Öi´{l°× >a4Cd +Qt ¢´ü /2B» 32A¼ ¯āLs l°ûB Cd\Ù ;2?«JA¼ {2B»
´{ü+r2l°×a£ül°ûBCd4rÙaz:A» ¯ d2¢3µÓVa2[ü_Bý {2Bº?u[+« üÖm±Āa_¤
+°aj8AÖiC» {2A¹A[-ÿªT2.d?u[+« ³uCdÖi- uÏµ}28AÖiC» {2A¹-N+°L\±p #2
ÖzA¼ü¾´?«§2N-N+°a4Cd+Qt»BýKÅÓ̧¢»Bý Cd\Ù#¸4rm+° m+° 24r3dm±Āùü
/´µÓT2]±p #2m±Āa2Dÿ2.£azµ}Õ2]- uÏ2´vLs4r+°L\±p»¯L+«3m±Āùü´vLs4r
µÓT2]m_³Íj2A¼ ¯Ða´2¢üaz2]±pdaz
3µÓVa2 mCd2-u|4 {2Bý±paz2N3aÖüü-»Ø¯L+«3µÓVa2´vLs4r=2Bý±paz
.daj 2ĀA¼ü4rH¢+°H¯Õ±paz-¯Õg´2>a2 mCd2T\H3áÐCdA» CdA.dl°×J`
u4r+°[´Õ2]2N
I-SERVE 73
:u {2Bº4r;+°a¹$±ĀaÐIA»Tmu³Àuj ³uµÓÐV:C£ØN¯´s Cd+°üÖ2#¾´#§+[
áÐCdT³Ía£[+« ]y2N'+2BºJ`£ÅÓ̧+°2#´BºÃN
£L¢.£ z2B Cd '-¯Õs´2>a£[.d ¯¯L+«=\L42C»¯Õ2N3CdH¸ /Atül°×Bý
-¯Õg´2>a£[I¯+[Cd+«V#2¢´vü ü4r-ü2+°L2.»¯l°×2N
.dµ£a£ m_³uj uÏ¯ÕN¤+« ´vaÐa242¢3mµÓdÿªCd24r {3±ĀBºoT+°q
-2Cd?« ³uÄCd´TmCdĀg£[+«.»a£az-2!q:+°3ám _³uj¯ÕgX=2Cd¯ zCdÖ A¹= a
.Ö´ 4üa"
:+°BýC¹ /Atül°×Bý +°AÉ¼ ´vwaisaz2N ' +°AÉ¼¢ »|a ±ĀmCdü q» q { Aÿ¼Ø¢ ]y
42Aÿ¼a£Ð24ü Cd´ -¯ü :N +°AÉ¼ +rA¼ +| ü2 uÏÖ4 ĀAÿ¼C¹ Ö4 á Nÿ+«
.»a+»#´{BºĀAÿ¼l°×Bº-ÿªT2.»Ö#¸K a¯4r.d´Õ2.dl°×2#a£ #2+¹¯2/Atül°×Bº
-» á-BºÃ2¾´#§l°×£a-2C»
³ÍÿuaCd2¢3NáÐ2¢;+°/Atül°×Bým´¯+«s ]y2N3d4a {Öz+°3>Ï.»Cd
CdµÓVa£».Öa {4#§ ?«§¢±ĀC»¯l°×[ P¸4a {4rL´Õü´{C¹»3 ?«[§ Süy+[_d#l°×
.£yBº -K -2A¼+°» 3dl°× /Atül°×Bº -» á ]y2A¼K -+°Bº {2N -azC» 3
/Atül°×Bº'/Atül°×Bº;+°|a%¹+rA¹CÖHdA¼+rK:+°Bý/Atül°×Bº mCd2Cd.d#§
ál°×- uÏ´{ ?«§[Süy+[¾í+« .£yBº3A¼Õ§C¹.d ¯s' á:+°Bº¯ z]Cd24r»
+°[´Õps2N8N8Ö£'+°AÉ¼¢»|a¯2|+C£a£gü+°[´Õ2.d#2qA¼ +°+°'£ ag T.£a`C¹
¾Á¼tm´Ö>2qA¼[´Õps2N
-2A¼+°»1a£ zBºl°ûB'+°AÉ¼ T£+° »|a¯2A»³Íü-Bº4l °×2B WB ºm´¯24
µ.Ö´Õ;+°] #´#§+[;+° 2]m´µÓ»¯s£Bº
¯ NÉ´mAÿ Ø ³Ía´mAÿ uÏ z
1a£ zBº4aA»£JL2A+° /Atü+° ³uL¶4rLU j+°s ¯ÕgX[4L2] ?u¸BºCd
» z
l°ûB -# 2?« £ÅÓ®»ff -£a :+°Bº ;+° ] ¯2A»³u2 :A¼ta uÏü£a ;+rd
=´{Bº¯ Nÿ¢»/2?uBº_d?«+«a£»a£Bºwa2B¹3d {£Bº3d4Bº uÏ»+rK
=´{Bº¯ Nÿ¢+«±p»±pBº=´{Bº.d¯Õ£ Ø ³Ía£¢¸» {2?uBº' uÏHA¼tL¢= a
m´µÓ¯ Bs º"
W ³uL¶'m´µÓl°×.£uTĀsaÖ¯ Aÿ2.Ö±ĀBº ¯aÙ2C£Q[+«¯ Aÿ2
.Ö´Õ ¯aÙ¢ L+2Cd .day¾´2] ¯aÙ¢¯a´Ëz C£s2Cd2-» ]+°AÉ[+°¢+«
HI¯l°×ÖÅÓ̧ ¢Cd£Bº W ³uL¶-2A¼.»Cd 2'wa2Bº+°AÉ¼ü¯2Nÿÿu4r[¯2m4³u 24r
.Ö´{ l°×2A2
I-SERVE 74
a£ zBº»¯Õm´µÓl°× W ³uL¶.Ö´Õ¯ Aÿ2¢|+2mA¼D2A¼ {:u {2N
Ø ³ÍVm´_A¹¤d¦
m´_A¹¤Ö »¯ÕgCd¦,
AÐ»Cx¯¯
¯2A»³u2Á¼24Cx,, ¯aÙ µ¢¸+2°
uÏ2+°H\ Ø ³Ía£ü.» ¯£Bº uÏ2+°H\-BºT¢¯ Nÿ¢ {2Bý±p»£Bº:A¼ta
[¯Ă2A»³u24r/Cds Á[.»L£|a:A¼ta´vLs4r¯ q-£Bº WBº
Q[+« 2]/´´Xs.d´Õ2.d#2+¹¯2¯ Nÿ-2!q8T?¢3d[aÐ.d£ü.Ö±ĀBº
.»Cd pdA¼+a° sCdÐ2
CdCĂd Aÿ zCds ,
Cd2TN¤|+ Eÿu 2
ĀµÓ¡ÿu[aÐX¦á£,,¯aÙµ¢¸+2°
-£Bd-2!q ¯Ăl°×+°asCdÐ2ql°×2B±p #»¯ Nÿ-£Bd
-2C»+rA¼-A»+w i üØ2-A»m_³Íj2A¼¯ÕgX-[l°ûBº-2#£Bº
:AÖul°×A¼aCd2N"
A[+«4B;+°/´´Xs[3d».Ö±ĀBº
;+° ¯Ă +°as =´{Bº {Cd2N" A[¢ £¯ü T\H {2!q - {Cd2N -2C» +°A
;+r+° ¯Ă¢ £¯üK .du¸L±pdaz -+¹2Bý 6£ 3 µÓV a2 8AÖi£ ´ü
.»ps2A¼+¹2Bý-´{Bº3 ¯Ă+°as +r4üA"+r uüA¼
Q[+«/A³ua`+°AÉ¼.Ö´{Cd2!qáAÿØ24rT»mµ¢C» 2]+°AÉm´ .d2>a4C¹2N
;+° mµ¢Cd áAÿØ2¢ ´Bý±pdBº =A¼a42B l°ûay» {£ 3 m´ .d +°as4ra 42Cd
]2.dl°×[-a¯s» {£3mµ¢Cdmµ¢Cd+r»+rBº
Q[+« Dÿ24r a¹/A³ua`.dBº2Bý;+°BºÖzA¼t u4r[mA¼±pCd£Bº£Bý µÓVa2
+°A¼ü#2qA¼ +r[£Bý +°ü¢£Bº¾Á¼t 42#¢´Bý ü¢ N¢ 2#£Bº Q[+« +ra`
»T?«"£Bý ¯Ă¢ {£¯q
+°+°;+r+° ¯Ă¢£¯üT\H {2!q-N¾í+«8´K.»¯Õ#¸+°[´Õ2.d+°±paz£
3 ¯Ă+°|as
¢+°2¢
¯ Nÿff-[A»[-2#£a[mA¼£"+rA»¯´Õs£"+rA» LA»[" ¯Ă

[µÓyü24r {2Bº?u[
¯Ă [µÓyü24r {#¸ +°[´Õ2.d?u£" [>24r [µÓyü24r {2Bº?u£" [>24r
[µÓyü24r {2Bº?u» 3 ¯ÕgX ¯Ă¢ £¯ü T\H {2!q ĀAÿ¼Ø {Cd2A" +rA¼ +°+°
¯Ă¢£¯üT\Hq[¯ÕgC» ¯ Nÿ ¯ÕgX+r£H+rK ¯Ă¢£¯üq[¯ÕgX-£
¯Ă-+°as4r {¯ÕgX-£;+°!q3¯ÕgX¢µÓVa2+°NH£3 ¯Ăl°×+°asCdÐ2´#§A¼
I-SERVE 75
+°+°» µÓVa2+°A¼H£+°A¼ü+° ±paz£-2!q 3µÓVa2 Ø ³Ía A¼µÓ¢ {£AÿØ¯ÕgX¢
{£=u {£¯|a3 ¯Ăl°×+°asCdÐ2´#§A¼+°asCdÐ2q[ ¯Ă2!q uÏ[ ¯Ă+°+°
uÏ[ ¯Ă=ü¸»ÅÓu-+°asCdÐ¯ÕgX¢» {2#2N-2!q-N=ü¸´{Bº¯ Nÿ¢» {2#2N
+°+° Ø ³Ía A¼µÓ¢ { uÏ[+¯ Nÿ A¼µÓ¢ { uÏ[+8JÿqA¼2q» qA¼£LA¼tL¢
= a4´"-»m´µÓl°×Ā +rµÓ»qA¼-»A» WBºm´X±ĀN2]/´´Xs
'/´´Xs Cda£Cd WB º¯ Nÿ+« a¹[aÐ.d2.Ö±ĀBº
m´µs >4Apg2Cda
JCdµ¢+°ÿ ª Ö `¦,
¯Ðpgÿª X»£C£j
¯¯ NÿLX¯jCd¦,, ¯aÙµ¢¸+2°
'm´´2.d2¯CØd »TµÐ¯2±pazA[ ü¸+¹L+°üA¼¦0uüÿªdüql°×2B±paz
¯Ă¯Ð¯g2-»ØTAÿ28AÖiC»/A¹A[ ´|a¯ Nÿ-[¾íµ¢¸+r[+«-ag2
Q[+«4B W ³uL¶wa2Bº/A³ua`üAÐa£/´´Xs[.d´Õ2.£Bº;+°Bº ³Ía`Ø2¢
+2BºJA¼ 8+r2Cd24rl°ûay£Bº+rK£Bý ¯Ă2C£¯2Āa2JA»-u2?«£Býk AÿØ2¢
{£Bº[-4ü " a+°Bº:2?¢¸»/£Bº+rK:2?«TdqJ£Bý+« ´#§Bº2qA¼£Býk
¯2ĀL-4ü "
a+°B+ý « :2?¢¸:´Fa£ {4N¢+«±Ā z ]y2A¼[= a¹.Ö±Āa£Bº_24ra z
Bº_b±pC» ±paz2A¼[:2?«+« A¼a24r±ĀL±pdBº£Bý[Ta£\-4ü ":uÿªd2 ü¸
4r[m+¹Aÿ¼2 ü¸4r[»|a ¯s {üJA¼-Nÿ+° m ´ ü¸4r[6³Õu+°Áa£gü= wai£´LC£Ø42
.» ¯s-NC£Ø4»+rA¼ LC£Ø42-2!q8T?«":´{Bº.Ö´{l°×+r m+¹Aÿ¼ÿªdA¼üm´¯+«s
ql°×2B6³Õu+° Áa£gü NH¾´BýC»» -NC£Ø42- {Cd2N-u2?« C£Ø42 {2#2A
=+°BÖi£¢+°2¢"
;+°Bº¯ zmA¼´{;BºÃÖ2Bý zA¼tü.dµBº3µÓ4r´L4w C£sBº+2CdA¼a2ÖÅ}®¯L+«
-+°Bº {N3ü]´q-Kmÿu2X ü¸Cdl°×Ö2Bý zA¼tu¸4r+°[´Õ2.£dK-Cd[+«-agÖ2N
:´?«+;+°mĆØ» +°+¹`22].d¯2s !q=2Bº±ÂBº¢Ö2Bý zA¼tq+°[´Õ¯ s£az£Bº {Ðl°×2#
Öl°× .»yµBº :´{Bº 3¢]At2 3 Ø+«s ÿªd2 ü¸ 3 Ö2Bý zA¼tü NqµB" +rA¼
A»Ð2 ü¸ NqµB"+rA¼-2Cd+2° !q ¾Á¼t Ö2Bý zA¼tüJA¼ 3µÓ ü¸ NqµB"+rA¼ L
=2A¼l°× NqµBº"-Tq[ [0udÖ NqµBº-Tq[ÖiC»£?«[ NH¾´#§Bº2-» #
=u l°×A¼aCd2N" [>2 J?«[ ´#§+¹ Bº l°×A¼aA¼; NH ¾´#§Bº l°×A¼aA¼ £Bº 3
¯ d2¢´#§+¹ ?uKTBý]¾´#§?uKl°ûBA?«m´µ2CdBxCd£Bº
-u|4;+r+° ¯Ă+«'m´´2.d2-2C£q[A»-[-agÖ±paz2N-2A¼.»CdA[+«
ÿªd24r[A¼¦<24r[»|a3µÓü4r[-2#l°×»Ā +rµÓ2ql°×2B±paz2N-2A¼.»Cd -N
¯ÀÐ+°a`´LC£Ø4rü»´Lm+«dl°×A¼aÖm´µ2CdÖ ±paz2N:´{Bº3 ¯Ă=+°Bý+«±p£H"
I-SERVE 76
=+°Bý+ ±p»JüqA¼-NCd¢Cd» {2#2N3¯ÕgX»'µ¢¸+2° ¢ W ³uL¶
¯Ðpgÿª»C
»£C£jff-£Bº
;+r+° ¯Ă -u2?« ¯Ð¯g¯ÕgX+« .»L2N -+2A2 -´{Bº -N Ø ³Ía A¼µÓ¢
{2A¼4ü " Ø ³ÍaA¼µÓ¢ÿX+°Ö3AmÁ£ü/2?uaz4+°'¯ÕgX[ Ø ³Ía2
-?u[+« Jü qA¼ ±pK AÿØ2 -2A " AÿØ¯ÕgX¢ AÿØCd Aÿ»Ød Tÿu4 z ¯Ă
mĆ£Ø³Ía2.» ¯´LmµÓ ÖzA¼¬i K/2?uaz4+°3¯ÕgX[AÿØ2-[-?u[+« 4B
JüqA¼ L:2|+ £H"¯ Nÿ- ü¯Õ2A»¯ Nÿ¢ mCd» ¯Ăl°×a£+°±p+°ü2Bº {
3AmÁ£ü2Bº {ÿqA¼m´¯l°×sü2Bº {+°+°m´´2.d2q[A¼» uÏ2AÐa£ ]y¯Ð¯g¯ÕgX[
¯ Nÿff- ü¯Õ2A» a¹ALqA¼

6C»:# 2?«¯ Nÿ¯ÕXg ¯Ăl°×-2N£+°3µÓVa28A¹m±Āa_¤ µ}2.»Cd Ø ³Ía£ü¢
´B2ý A¼l°×2A2-´{Bº3 ¯Ă' Ø ³Ía£üK¯CØd +[ Ø ³Ía£ü.»¯ 2s A".Öd ØA¼
Ø ³Ía£ü>L|4#´{Bºl°ûBA[ uÏ2¯¯Õga24r» {2#2N-2!qA[¯ Nÿ¯ÕgXl°ûB
¯¯Õag 24r {!q§ ¬+° ¯Ð¯gC£ a´Ö ¯ Nÿ ¯ÕN¤2]2A¼2!q :+° 3 µÓVa2 ´[ .»ps2A"
.Öd Ø#2qA"-»m´µÓl°×Tü qA¼+°+°¯ Nÿ¢ { uÏ[4´£B" Ø ³Ía2¢ {
uÏ[4´£B"-» m´µÓl°×-ag»qA¼=u {£¯|a uÏ[ uÏ» -»A» aw 2Bº ¯ Nÿ
[aÐ.d2AÐa£ W ³uL¶ .Ö_Cd¯ Aÿ2
TLd´{\2>
'wa2Bº[aÐ.d£ü.Ö´Õ£?«/´ĆdsüT L2]Cda£Cd W ³uL¶a£ zBýC¹
;+°T]mCdÖ #-£Bº
WBºa£ ¯Ă£¯üC¹[2´{l°×2!q-Na£4A»Ð©ĀA¼ül°×¢Öi\a\a£Xa4Cd
{2#2N 3 Xa4ÅÓ̧ Aÿ¼Ø¢» ;++°ĀL +2Cd ¯´{ ¯´Õs¢ ´Bý±pCd2N 3 A¼µÓ¢ 8
.dü£ü {2Bº {8+¹L+°ü {2Bº {6£-N¯ Nÿ+r»+rA¼=2A¼+°2!q3¯´Õs¢»
P¸»ü»üĀa¸ÖÅÓl°× ü .»y2A¼l°×+r ü¯ÕF uüKA\ {£azĀ Ø>ü.» ¯
ĀAÿ¼üK'¯´Õs 2?«»:A+° aÙ2-u+rl°×2B ¯Ă¢[£¯ü[2?«Km´+rÅÓ
.»¯l°×2!q¢´Ha£4A»Ð©ĀA¼üKCü\2.dl°×2!q;+°32A¼¯ÕgX8aBºCd2N-A»Ö+°2:N
a¹ aÙ2'wa2Bº a£Ù¢¸Kl°×8N+r£ü2!qA[´#§+¹
' #-£+° WB º' #üJA¼:2.dT2.d+«¾í4rµ¢¸+rü£Ø0uØ2.»µBº
£¯£[ajül°×+[/±Ādü¯gü24rm´Ās .»µBº£¯Cü\£a=u {2?ua¹
+[4aüs .Ö±ĀBº-+°Bº;+° aCd 2 2?« µ¢¸+2° .Ö±ĀBº
3Cdj C ¯aÐÿªC£[

ámA¼£Ø`«¢ C,
I-SERVE 77
¯Ðÿu£A» ÿªdC
d¦´µÓØX¯´µÓØX,, ¯aÙµ¢¸+2°
ÿª d 2 ü¸4rK8A¹¾íÁT¼ ¯2s A¼» 3µÓ ü¸4rK+L+s ¹¯24rK+rl°×2B¯³u >¯ÕA¤2¼ 4r»
= BÖiC»:Cda U {ü2A¼LKCdC¹¯ 24r.d¯+¹4ü4C£B¹:CdaüÁa£gü ?«§4B ºÃüu4r
.d¯+¹ 4ü4C£B¹ £B» [>24r .d ¯£Bº £BýA» -¯¬i .d´{ -£Bº W ³uL¶
-u2?«¯ÕgX[¯2±ĀN2.d+¹ [m±pCdĂ³Õu¯s W ³uL¶-u2?«¯ÕgX[-2A¼l°×UT+«±Ā´ z
´{`Ø zwa2Bº-2# {-£Bºa£4 zA»Ð z£Bý[-2# £Bº
'¯ÕgX[-2A¼+¹£ü2!q8a+°Öÿu .ÖdØ¢.Ö ´2A¼+¹¯2 ¯aÙ¢ WB º
;+° +Cds ALC+rBº:´?« al°û
'm´´2.d2q[Nq[Nff-[42CÖXs .Ö´Õ WB º

q[AÖil°ûB {#§+°[´Õ¯s'm´´2.£[ĀAÿ¼l°×Bº8A¼Õ§C¹.dB¢T L2.d#2+¹¯2:u
-£Bº
WBº a£ TLd´{\2>´2?«+2« A¼»¯ +[Tu {£H+°.dma 2N:´{Bº3¢]2.d
TLd2-2!q :2A+° Kl°×+°[´Õ2]ü¸[a´ "q+° :´{BºK£H+°.dma [´Õ2]
+ra´{ 4` "
¹?«¢/´{4BÃº »¯ l°×£ {£H+°l×° /´{4rCd\H2N:´{B¢]2.d/´{-2!q:2A+°?«
4ü+°a£az 2?«a´ ":´Bº£H+°l°×Cd\H/Á¼ "
£Aü=[.»¯Õ£3/Á¼»'a£az-az2N3+ra»TLd´{\2>-az2N
-[.Ö´+°CdÁ¼CÖHT4ü 2#£BºTLd2Öz+°3+ra£[.d¯Õ+ra2-»4ù[4Ls2]
2?¢=[TLdüÖdØ¢-»»¯s£Bº4ü+°a£ÅÓ̧ 2?«/´{a£ÅÓ̧.d¯Õ/Á¼£[
4Ls2]=2Cd/´{ÖdØ¢-2C»/´{»¯s£Bº
-u|4 ĀAÿl¼ °×BÖi£Bº ' m´´2.d2¢[ 8 Áa£g[ .d¯Õ£ £?«¢ -2CdaÙCd24r
-¯ØCd24r {]mA¼±Ā[4Ls2.d#2»a y+¹£H+°[´Õ¯s'm´´2.d 2C£á CdjÖz+°
T as¯Ða´» +°l°:+°Bº+°[´Õ2.»m´XÁa£g[+-Nÿ©Ā24r3Aÿa24rá CdjÁa2g
{2BýIa ü¯Õ2A»+°+° 2#£Bº\2>.d¯Õ+ra£[4as ´?«§#§4rĀAÿ¼l°×Bºm±Ā´2]+°
Áa£gü.d¯Õ£?«+« -Nÿ©ĀÖ¯CĂd Ða±Ā[4Ls2.d#2»a y+¹£H;+° #¢.Ö±Āü2!q

-2C£m_³uj d2ff-»ÿu a££H

-2C£ m_³uj d2 -´{Bº -2C£ -» Áag2 ;+°?« »a4r m_³uj -» Áag2
a+°?«»a4r/#¸4r'µÓ_tm´Ö 42+°[´Õps2NµÓ_tm´Ö42-u|4 {2#2N-+°Bº
aw 2Bºq {;/N;+°!q-[.dBº#2»a y+¹£H
'»aa££ü2!qm´`¹±Ā¯.Öd ØH
a£ 'Td 2Kl°×¯2§ 4rCÖH ¯2A¼+¹¯2¯a´zË Bº-»+«a£Cda£$.»¯ÕĀAÿ¼=u
Ā\2A¹.Ö_C£T
I-SERVE 78
¯a´Ëz.dLCdm
4rNÿ.dLmCdl×° Ö+rü uÏm±Ā´Õ+s « +r ü¯Õa+a° + rüĀAÿ¼ ¹±Ādü uÏ2 .»ym´m+«d ü

>+° ³Ía£$+°AÉ¼4r_H.dLmCd4rm´³Í¸A¼4rAÉ¼4rT L2.£a
4rNÿ.dLmCd¢ uÏ£[+«mÁÿm´X_2Aÿ+¼ °Ö d¯Ða±Ā[T L2.£a4rNÿ C£s2Cd2
Cda£CdÖ4m´m+«dü¯³Í d2C¹ uÏĀAÿ¼¹±Ādü a¯4r Lk2.dl°×2# ¯s£a
£?«¢/Atü+°.dLmCd´vwasi2N:N£ mCd´{+°AÉ¼:NÖzCds2-2C£ĀAÿ¼£m´m+«d üT a`q
6C»Q[¢[ĀAÿ¼l°×BºJĀüa£+° z2A» Öia£4Ø2+°H\/Cds ¯2ĀL:u+rl°×2B+2Cd
+rü2¯2Āa2.»¯Õa£>Ø2.»¯ÕdzA¤ü.»¯Õ¾í£+«2A´BºCd Aÿ¼Ø d¯Bý ĀAÿ¼£
m´m+«d AÐa£ L+[a³uĀØü-2N2.d#2+¹¯2 W ³uL¶:´{Bº¯a´zË C£s2Cd2¢+«
HI¯+¹±pCd£Bº
³Õu üd¢¸w+i u¯áÐC£[+«A¼4Ùa¢
³u >#üff-»+«a£Cd uX;+°?« /2B»N

£ÅÓ̧a£$¯a´ËzBº:CdBº 2]»AÿT_³ z<m´ uÏµH 2]´L±Āü£A¼l×° Bº 2]
+°T +°Åum´ÕdzBº dzA¼J¤ aBº J?«C¹ ±Ā# AÖi ÿª+«s l°ûB {2N :u -»+° a+rü m´>Ïü
{2Bº#2 ü¸ :Cd[ a£>Ø2 ¾´L\2N -Cd[+« Cd m´>üJA¼ -A¼´{ .£u 4?«§4r {2B»N :u
>a4Cd {2Bº4r» d¯Ă ±ÂA¼t +2.Ö2 ´+°l°× £H2N $#§ +2.Ö2 CÖü¸_Bº#2 ÖzA¼ü
¾´?«§2N3A¼µÓ¢;+°a¹$-Cd[+«;+°+Cds3¢.d ]y2N

».£u+rü24ra£>Ø2.»¯ s £'a£>Ø±Āü¢ÿu424r+2Cd 2N[+°§¾´#§ ü¯Õ

ps2N+2Cd 2N[A¼2Bý2.d ü¯Õ ps2N+2Cd 2N[3A»W2.d ü¯Õ ps2N+2Cd 2N[
a+2« .d ü¯Õ ps2N ´L±Āü-£+° :TCd´ { :T q+±° pC» m´>ü ³uA¼t¢¸ {2Bºa '
£#+°2¢£±ĀmCd-u2?«N+rK'm´m+«d ¢m´ uW+°ùA¼ü ü¸±Ā´2a£l°×2B {2Bº4üA"
-[W+°ü¯L4r» »µ [.Ö´4ü "
a£ uØ2C» a+°2mAÿ¼ 2ffa£>Ø±Āü´vasdØ+°

a+°20ud2-£a=2Cd?«£Býw+i£a£>Ø2.»µ+°a+°2CdÁ¼£4I:2C»£"ff
¯a´zË a£$+«8¯ Aÿ£üAa++° °3-2CdajAÉ¼2-u.£ua¹$ü+Ā\±paz2N
:u {2Bº4r ;+° a¹$ 3 a£$4rL :2?«+« 2Bº Ø ³Í z[ .£yBº a£$4ra
3dl°×u4r¯áØü.»¯ÕCd¯2A»³ÍüK3d z2A¼¾´?u§Bº
-dØ+2Cd ´{`Ø2
+2Cd±Ā´2-»'.dm+°22]»Cd´Õ2.dl°×»/±Ād»qAff-[-Bý4rBº
2Bº Ø ³uL¶]a {ÐTÐ:u-£Bº

a£ u ´{a m´dCd2 .» ¯s ´L©Āa2 +r[ ¯ ¯Ø {2BºA¼ Ø ³Ía£¢¸ {2B»£L+«
= Lw+i £ ¯|a ±Ā´ ´{ùØü .dm+°2 CdÁ¼Q[ Cd´Õ2.d+¹£ü2!q ;+°!q ;+° /±Ād2 {2N
-A»T#2!q;+°+CdsT.£a`ÖzA¼ü¾´?u§H
+¹³u2+°AÉ¼TA¼2+«2£
+°AÉ¼2 a`>jK,
I-SERVE 79
T.£ads|a 2CdÐ2
³uC£s ü»Ø¯Õ,,¯aÙ µ¢¸+2°

»Ö Býk"'m´´2.d2=u ]y2N"-¯ü'm´´2.d2-2!q8T?«"£l°× a`2=u

ps2N">j=u ps2N": K3¢]2.dK¢¢´q 3¢]2.d+¹'T.£a2q+±° p Bº2 ü¸»
Kl°×;+°´LTCdCÐd 2 ]y2N;+°-üCdÐ2 ]y2N»3aBº4ü [Õ[ mCd» -»ÿu 2
]y2N££Ø´Õs £a£>Ø2 a+| -»´LTCdCÐsd 2 ]y2N'T.£a`.» ¯s3´LTCdü
±paz {Ð4´£BýT- {C£ {¾Á¼t£BýxC£ {¯aÐ£Ø´ÕT- {C£ {3¯ÕgXKl°×A¼+« C»Kl°×
´{`Ø -2#A¼±Ā´ -2#A¼

3¯ÕgX]|+ al°û'm´´2.d2JA¼Öia£4rØ[¾´2.d+¹£H3AÿØCdjµmĀsü-Aÿ¼Ød2
.ÖdØH3T.£a`¢-¯CdØ [C»Hm´XAK NH¾´?u§H-uTBý]¾´#§4rTBý]¾´#§4r
8NTBº B[+«ĀAÿ¼Ø2+rl°×2BT\H±pCd2A¹-A»á Á¼2-N-2NC»Kl°×±Ā´´{ùØü
¯ ¯Ø/2BºA¼ A[+¹¯2m´d X2.dff-[.Ö´Õ 2Bº Ø ³uL¶ÖR±¸ pdBº
¯a´Ëz ³Ía£$Ö2#» T.£a`m±Āa2Dÿ2.£Bº

»Ö L"'m´´2.££"+rA¼'a£ uØ£"+rA¼'+2Bº£"+rA¼'ÿª T£"

+rA¼'´#§ù£"+rA¼'µÓVa££"%»Ö
'µÓVa2»£"'µÓVa2¢»££"'.daj 2»+rA¼'µÓV a2¢ { 2¯2
»£" +rA¼ a+°s2 »£" +rA¼ = z+°ü »£" +rA¼ :»J » +r+°±pC» » µÓVa£Öu
- {C£"
±pK»'µÓVa2¢ {££"/2!q'µÓVa2¢ {:2mNdü»£" ¯Ă
»£"-Twa2Bº>Bü-T»Ö?u¸- {C£"».»CdBýk+°A

:»J+r4rK»£[£-2Cd#£|+CÖüps2N+°+°¢´üĀ+«;+°Bº {2Bý
{2BH3Ā+«£+°2!qDÿ24r£C¹±Ā!q {£Bº#2l°×A¼aA¼£¢´q a+°Bº2!q£l°×
CÖHdl°×2B=u {2#2N"+°+°3Ā+«[»»-az {2BH- {3µÓ¡A¼¤ Ā+«[ »»

waCi » 'm´´2 .d2=u ]y2N"'¯<A¼¦0uü=u .£yaz"£mÿu2X ü¸ .£yaz

:T¯CdØ24rq { {#§4r+°[´Õ¯s£azq+° ±paz£/#§ +°[´Õ2.» 'm´´2.d2¢>L|4
m´X Ø ³Ía l°ûBq[A»:+°Býa£ uØüq[»a£>Ø±Āüüq[»

-¯C£Ø¬iµÓV|a2mNd ¯Ăü ü¸>[j2.»±Ā´´{ùØül°ûB-¯C£Øq3±Ā´´{ùØü

Cd uX|+.Ö2NµÓV|a2mNdA¼ü» ´ÀBý2.d 4ü {4rKá ag¼ ¯CØd ¯Ða´{Býk -az
C£+°q {

£Ná ag ¯CØd ¯Ða´2á 2A¼» £¯Ða´2

Ö ³uØ 2C£d
¯ + uÏ¹A¼dd.d,,¯aÙµ¢¸+2°
£l°×+°H\ uÏ£[+« Āa2-<2B2Cd¯Ða´{BÖi£|+ Āa2ff
Cd3¢.dü'¯ÕgX+« .»y¯L+«¯a´Ëz ³Ía£$¢.£u a ]y2N-Cd
I-SERVE 80
m_³ujL¶C£Ð[±Â2NTµÐTmCd ³uL¶ u4r-az±pdBº:+° Cd-<2Bº ¯ÕXg ¢2]=´{Bº
+«2N+« uaqA¼3-<2Bº¯ÕgX¢ {2#»-»+° 2A¼ü¯2 CdĂa£üa£>Ø2.»µBº
:2Cd+°AÉ.Ö´Õ] L+« W ³uL¶a£ zBý+« ;+°¯ü³Í:.£yBº

a£ ¯ Nÿ¢ { uÏ[+ Ø ³Ía2¢ / uÏ[+ ÿqA¼»T#[ -Bý4r { /Atü+°
³uL¶+¯a´Ëza£>L¶+8Ö£ÿqA¼2 {2A¹qA¹»Ð.Ö´{:N-ag2.»¯+[ {Ðl°ûBK
CdC£sÐ[´LMü.»¯ +¹ff-[
uÏ2¯Õga "
-2C£T[a£ zBº.dü4¸ r;+°m´µÓ »µBº

1a£ zBº4aA»£' ¯Ă[CdØ.d2.düMü2+°A";+°ĀLT.£a`.»¯l°×2Cd mC£
3[akd2JA¼ ¯Ă-2Cd[µÓyü24r {2Bý±p #2ĀAÿ¼Ø»2?ua£"
WBºa£ K¯2A»³u2I|a2A¼l°×¯a´Ëz ³Ía£$UTCd2¢:2A+°?« ¯Õag [ µÓyd¯ÕXg
Cda£Cd>L\)][¯2´Ë#.Ö_C£T
a£ 3 a¹$¢¸» ±ĀaM+° A»µ[+« ´L´ËzBº -» a£$ {2B»£Bº 3 ´L´ËzBý+« '
¯a´ËzBý+ .£u 2]ÖmX {2B»N
3´L´ËzBºĀ ØBº+rBº-Cd[4Ćd24L2]CÖHdB[+«;+°¯[»µÓ2.Ö_C£
T
;+°´{Bº3±ĀaM+°A»µÓ2¢-£ Õ§ A¹28aBý+°a { ]y2N3AÖ_bl°×.£u 2N
m´>ü a`«2.£aa£$4r/´L´ËzBº+°a {[£a`.daØü.£uI¯l°×£Bº+rK8J
´ËH2.dqA¼ A2C¹ Cd -¯ agCd JA¼ Cd|+ -¯³u Ø2 +°H\ ' ´L´Ëz Bº a£>Ø2 TBý]¾´?«§
-Bº {ül°×ÖR®Cd´¯ĂÖzA¼ü¾´?u§Bº£m´>ül°×X2Býq´{Bº»X[3³Ía2 »¯Õ
=2Bº?ul°×üX£Bº3 a¯ a¯Ö» ØÅÓ¡®Cd´¯Ă.»µBº
'¢´üa£>Ø2¯24Cdü+Bºl°×ü.d¯l°×£a-N;+° AL+« ]y2N6£¯|a
´L´ËzBºCd´¯Ă3´qA¼
Ö» ØÅÓ¡®A?u+° -Cd[+« W {BºmĆdØ+° dØBº-´?«+« a£>Ø¯ ¯ØüIL±pdaz
:´{Bý+°W {Býk8 [+¹a£H"´L´ËzBºCÖHÖi£Bº+°+°]CdsµÓ¡N¤+¹a£BºW {Bý a2 ü¸-N
üDÿ2]2N=´{BÖiC» ]CdsµÓ¡N¤ üDÿ2]2A¹Ö2#» CdCdsÐ uÏ2A2Cd#-A» +°H\2N3TAÿ¼24r
-CdBº U jl°×Bs º d ØBº 3 Cda £Cd -Cd:Cda ³ua¶üC¹ +°ü¯Õ dAÉ».dyā4r ¢+° ¯2.£a2
.»¯s {2B»£Bº
-Cd[+°AÉ¼ -uBº¯s2Bº4r:+°Bº ¯a´Ëz ³Ía£$+« 2Bº Ø ³uL¶ -m4³u2 ü¸
3Cdj uÏ¹A¼d 2+°H\:CdU jl°×Bs º d ØBº+rK:Cd:2+ra£>Ø2.»¯s»/£Bº
:u {2Bº4rdAÉ».dyā4r¢+°¯2.£a2.»¯s´L´Ëa£$Cdm´dùüá2á¢;+°
I-SERVE 81
a¹$ -+¹l°×2B ³u >?u a£ uØ[+« .£yBº -+°Bº ¯a´Ëz ³Ía£$ +°HµBº JL¢
;+rd ³Ía£$wa2B¹3da£>Ø2TBý]a£>L¶6£3ÿqAqJ£ÅÓ̧±ĀCdÖmX[+°ÅÓ2+°
á.d qA¼:A¼ta;+°L+°a+Á\H2.d+[m ´ ´vaÐ+°24r.£u ¯´{:©Ā§4¹Õ4r ?u¸Bº
l°×£a3 #ü¢;+°L-ÿª£ü;+°a´2.dl°×£a
£l°× 2Bº Ø ³uL¶ ü¸ CdCdsÐ uÏ2 +°H\2A¼dØ -[ ¯a´Ëz ³Ía£$ .ÖDC» £l°×
Ā+rCds4rá»µÓÐaBý -m4³u2 ü¸»3CdjĀ+rC£a2>L\2A¼[´L´Ë a£>L¶.Ö±ĀBº
¾í+« ?u¸BºCd£Bº4rK´L´Ëa£>L¶+«+2.Ö2¯2A»³u24r» {2N
'¯a´ËzBº:2+r
a£>Ø2¢» {£Bº Ø ³Ía£ü .»¯s£Bº CdCdsÐ uÏ2 -2N2N -2?uBº [>24r -2N2A"
+2.Ö2´LMH2].dAt2ff-[¢¢´q -l°×£Bº:+°¾í+« #ü Aÿ¼Ø¢)m´µÓ»µBº

TmCd ¯a´Ëz ³Ía£ u {ÐCdCdsÐ uÏ£[-2A¼l°×£ {;+°´+° ¯ Nÿ¯ÕgX¢

{2#£ {; a¹´+° a£>Ø Ø ³Ía£ü.d¯s£ {¯ Nÿ¯ÕXg ¢+«ÖR®´{Bº¯2+°üa³uÕ CdÖ
¯ Nÿ¯ÕgX¢ {2Bº#2l°×A¼aC¹2A":_b2N8JqA¼+°A"ff-[
'm´µÓ T[¯a´zË ³Ía£$

TmCd ¯2+°üa³ÕuCdÖ¯ Nÿ-2!q8T?«"ff-[;+°]m´µÓ»µBº

´L´Ëa£>L¶ 8J ?u¸BºqA¼
¯a´Ëz ³Ía£ q Åu¸ -2A¼l°×£Bº
CdC£sÐ ¢Aÿ¹ÿª4
¯a£ÐµCd`±Ā +°¦,
m±p+°s¦¯ NÿµÓqt
CdCdÀk ¯ÕgX¦,,¯aÙµ¢¸+2°
³uV¶¯ Nÿ-2!q+°Å¡Ó ¸ ¯+[+°Aü¼ l°×2Bl°ûa¹y #2+rA¼:2mNdü[µÓyü24r
{2Bº#2l°ûB+rA¼Q[+«Dÿ24r³uA¼d2¢ {2B»¯ ¯s¯2Āa£üA¼³Õu2.dl°×±p£H3
´[ >a4rü2!q CdCdsÐ uÏ2 +°ü4rH -´{Bº ¯Ă[ CdÖz+° á ag ¯Ða´2¢ 3Aÿ2
.ÖdØ#2l°×A¼aCd2N-A» ¯ Aÿ2-A» ¯ Nÿ

-u2?«CdCdsÐ uÏ2+°H\Cda£Cd3 Ø+«s¯ Nÿ¢+rl°×2B a¹¯ÕXg ¢ {2Bº#2=u

ĀAÿ¼Ø Cd2N"-u2?«£Bº¯ Nÿ+¹¯2»|am´dCd2.ÖdØ ü¯Õ- ¯a2=u8aBºCd2N"
£Bº´va£ÐÿuØ¯2.»CdÖ4a´Ö¯ Nÿ¢ {£;+°!q+«+° Ø ³Ía2¢ {£;+°!q

-u+rl°×2B[>Ö CdCÐsd ¢Aÿ¼ +°ü4[£Bº_ü 2C£:2mNdü[m4³uÕ 2]+°Aü¼ l°×2B

l°ûay2!q mCd2-N¯ Nÿ=u+r4üA¼"

TmCd
¯ Nÿ¢+« ÖR¸´{Bº ¯2+°ü a³ÕuCd ¯ÕgX[ -2A¼+¹ 4ü4Cd££"ff -[

{Ð-Bý4r {£l°× ¯2+°uü/AÖ´{Bº"-T {2!q +°A"+r ¯´{q[¯ÕgX¢+« ÖR¸ P¸
Öl°×a£4H4| N¯2+°üa³ÕuCd¯ÕgC»¯ Nÿ-l°×»#!¬¸C»»=ü¸»ÅÓu¯ Nÿ¢» {2#£

+r+°±pC»:u-#2¢£ ¯Ă-»N;+°?« TBý4r {2A¼K-NÖR®3Cdj¢+°H¯Õ

±pCd2A¼K3¯ÕXg ´|a¯ Nÿ -K.Ö´Õ #¸ {C¹2N-N¯LÖ #+rA¼ ¯Ă»A[+«
I-SERVE 82
-¯ÕsCdsÐ»qA¼3A¼Õ§C¹.d ¯s£l°×¯ Aÿ»qA¼/A¼2C£-NÐId3C»j'+°[´Õ2.»m´´2.d2
-2C£»»¯CdØ2:u {2!q:+°¯ Nÿ8T?«"-¯ Nÿ8T?«"
-¯ NÿLÎ+¹½ĀØC
¯ Nÿa´Õ+°¦¯jCd¦,,¯aÙµ¢¸+2° ff
'¯ Aÿ2T[´L´Ëa£>L¶á 2A¼´Bý±pdBº3d¯a´Ëz ³Ía£$Öz+°
uÏ¯ÕgX[-ag2.»¯+[
{Ð[>24r uÏ[ dØ±Â2A¼ ü¯Õ/Cds Á[±Â2A»µ dØff

-[Cd´Õs4r-Dÿ2N2.£Bº
3 Cda£Cd ¯a´Ëz ´L´Ëz HA¼ta .£u ¯´{ CdCdsÐm´¯242 .»¯+[ ¯2C¹Õ2] = L
´¢¸+« £aÖR®±pda
+°+°a£ {Ðl°ûB£Lu4r»3CdjT.£a`.»¯ +¹3CdjT.£a`.»Cd ¯Ă
;+°ĀL[ajü.»¯+2!q-N P¸´{#§A¼
3 {ff-2!q8T?¢CÖHdü2!qA[[.dBº#»
/CdsÖ±Ād2 -u|4
3Cdjff -2!q 8T?¢ CÖHdE -2!q 3C£jÿªX[ ±Â2AH -2Cdl°×

T2]»|a/±Ād2qA¼
'TAÿ¼24rT L¯s WBºa£ zBý ¯Ă3C£jÿªXÖi´{ R¸2.d#2+¹¯2
¯aÙüwa2Bý2?«KT[Ö\2.£BºJ?«¢3CdjCdC£sÐ[-»+°a+rü4r P¸ Lk2.£Bº8Bº
uÏÿªT+°ü a¹ĀLm´ĀsT2.£Bº-2C£.Ö´Õ] L+«3d:u-£Bº

a£ ¯Ă ¯ĂC¹»+¹ ¯dØH-´{B»'¯2Āa2W¯s2N3CdjĀ+rC£a2

üDÿ¯s2N+rK'-ÿuØ¯2-2Cd¯üÿª2+rA¼ Aÿ¼Ø¢=¹]l°×ü ]y´BºCd» {2?uaz
6£´#§TBý]¾´#§l°ûBºA¼'Td 2¯§´B»2A¼+¹¯2Kl°×;+° 2]/A³ua`.Ö_C£
Tff
:u-[ W ³uL¶ ¯aÙ ¢ÿu¯Tup±Ā0uØ2¢+«m´W» ¯s£Bº:Nl°ûB
£ mCd´{+°AÉ»
ÿu¯Tup±Ā0uØ z
a£ ¯³u ØáÐCd2Öz+°/Cdsam±Ā2C£ü¢;+°´{Bº:A¼ta ³ua¶ü 2] ¯³ÕuCdü4r

{2B»£a£LA¼tL+.Öa+° 4´Õü¸£Bº´{?u§Bº3´Õü¸¢¸;+°Bý áÿu¯Bºwa2Bº £Bý á
Tu¯Bº>2q[3-BºT¢JR¸A¼ta;+°L++°a ¯³ÕuCdü4r¾´L4ra
JR¸A¼tL+ d 2 .»y¯L+« £LA¼tL CdH¸A¼2mBºü :2.dT2.d ;|+ ĀL a`«2.£a
l°×ma£R¸A¼ta mµÓA¼¤4r ´ÕCd+°ajü .»µa :+° -+°Bº {2Bºq+° .Öa¹ Nl°×+ ÖR¸±pda 6£
µc2X +°ü4qA¼ :A¼taA»µÓ ¯2.£a2 .»¯s .»¯s ;+°.¹#+°Hµa :A¼tL+ 3µÓyaØÖ2N
32A¼Ö2NÖÐu/£ 2!qÖÐu {£ [;+°L+°am´W2.dl°×£aKl°×Cd´¯Ă
l°×NL2A" Kl°× uÏ2 l°×NL2A" Kl°× 3Cdj Ā+rC£a2 üDÿ2]2A" -[ ;+°L +°a
m´W2.dl°×£a
I-SERVE 83
a£ £R¸A¼tLl°×µÓüm´µÓü a ¯3CdjCdCdsÐ.day4r L±paz2N3á¯a á£ |ac
3CdjT.£a`m´m+«d 4r L±paz2N:u£R¸Aat¼ 3CdjCdC£sÐ[á¯ a m´¢Nÿ2.d+¹ #2.»Cd
:A¼tL+ uÏ2+°H\2Nm+° 24r:A¼tL+ z+«süDÿ2]2N
a£ JR¸A¼tL+ uÏ2+°ü4l×° 2B.»¯Õ´Õ.Öy+«2]A»µÓ2Ö2_Bý X´Õ2N8T?«"+2.Ö2
3¢]2.d £ÅÓ¸l°× ¯Ă¢ 4ü -2Cd¯Ă24» -2Cd ´[ .»¯2Õ N á¯a m´¢Aÿ¼2 ü¸ £ÅÓ̧
-2Cd¯Ă 242Cü\±paz z+«s üDÿ2]2N+°+° z+«s +r£ül°×£Bº= BÖi £¯a| -2Cd¯Ă 24r[
´vLs4r Cü\2.d+¹£H WBº ÿu¯ Tu¯ü /A³uaÀÐa£ ' ¢Aÿ¼ .»d ?u[+« Bº
¯aÙü´?«§2N¯aÙü2C£:A» .day
-2Cd¯Ă24 z
¯aÙ ÖzA¼?¢¸a£ zBº;+°]m´µÓ »µBº

4aA»£-2Cd¯Ă24r[Cü\2.d+¹£ü2#£a+°A-2Cd¯Ă242-2!q8T?«"-N
U {H=u_2Nÿ¯s2N"A[Cü\2.d+»/±Ād28T?«"ff-[
:+° WBº¯ Aÿ2ÖzA¼ü¾´?u§Bº ¯aÙA+r'¯ Aÿ.day+Ā\2N
:2Cd.da£y.»¯Õ
_³u¯X-4rwai¯2 asBº3CdjT.£a`.»¯l°×TAÿ2:A¼dØ3d»
;+° ĀL£l°×'¯24Cd2C£.Ö±ĀBº3d-¯L2]T.£a`m´m+«d» »Kl°×:´{Bº
.Ö±Āff-[ ¯aÙÖzA¼?¢¸ W ³uL¶.Ö´¢Cd£Bº'.day ÖzC£s[3dJCd³u Ø
³uL¶.»¯Õ3CdjCdCdsÐ]2Cd¢+«-¯2Aÿ2.»d¢Cd£Bº'Td üA¼Õ§¢¾´#§+[
'¯aÙüĀa£2µ[¯2m4³u24rm4³ÕuAt2

¯242f-2!q8T?« -»Na£ zBým´µÓ
A[+« W¯ Aÿ2:uĀ\2N
W§Bºa£
-2CdĀØCdjCdCÐsd ¯Ø
¯áØsCdÐ[µÓy»
dCdĂ0uLgCdÐ 2Cd¯Ă
¯24¹_2AÿaÎ/.dØC»,,¯aÙµ¢¸+°2
3Cdj-2Cd [ L]±pazA[+«A»µÓ +rü ¯s ´L.»yAā ü£d»[µÓyd[+« .»yd#2
-u|4Cd-2<2B2A¼ ¯Ða´{Býk -» # a]±pazm±Ā´2]+° Td üAÐa£¯0u[
-2A¼+¹£ü[3a£#´Bº?2-»N8AÖiC» {2A¹-A»¯242'_2Aÿü+°H\2.»N-A»
-2C»+rA¼a£ C£U {BºCd.»Cd¯Ða´{Bº'A»³u2>Bº2'wa2?«+±pH|+
qA¼6£3 # L]±pazCdA»³u»Cd-KCd»A»³u K»jd#»¯242
a£ '[aÐ.d£ü_?«§ -¯24 2!q 8T?¢-ag2.»¯+¹
I-SERVE 84
A»³Í A¼ü»+rA¼[CÖü¯+¹ #»-¯242£l°×´L.»yāA¼2qA¼[4Ls2.d#»-¯242
£¯Ð¯Ða´232A¼»-»Td 2CÖHd#»-¯242
{ü|++rA¼´µÓ¡´+rØA¼ül°×4B {2#2N¯242
4Bº¸l°× zl°×C£Bº»¯ÕJNÉ¢ul°×±pCd {2!q Aÿ¼Ø¢ÿªd2»¯Õ zl°×CÖ\±pCd£
¬+°.»dl°×2B42CdqĀsd TA»[ ü¸-T:u.»Āsd2?u {"-2Cd¯Ă242 q¸ ¯
.Ö#¸ =2Bºl×° =2Bý £l°×CdBý¯Õ 4B_Cd+rü[=2A¼l°×3a£#´BºCd£ÖCÖüĀ"
-2Cd¯242 q̧
'¯242=+°Bº {2!q-+°Bº¯2Āa2¾´L\±pCd {2#2N
a£ '¯242wa2Bºa+rü
¯2¯+«sLtÐTAÿm±p+rs
2AØ 2AÿØ.da£´Ë ,
2AÿØ¯aÐmCd Bÿ£2
2AØCdCÐsd TA2[ u,,¯aÙµ¢¸
a£ -2Cd¯Ă+«swa2Bºa+rü;+°?« 2A¼Ø¯2¯+«s:N3Cdj»Cdsül°×/2#2Nwa2Bº N
2Aÿ¼Ø¯2¯+«s:N-$Ïül°× {2#2N 2A¼Ø z-2!q´v>Kd z 2Aÿ¼Ø z-2!q Øag z
mX asü¯Õ§¯ÕgXüd+ra£Øü[aÐ³Õu2.d#2¢+°±Āül°×ü:Cda _Õ´{24 {ü
m´>ül°×¯A¼Á»µü2N¯s {2Bº#2ÖzA¼¬i K 2A¼Ø¯2¯+s« ü¸» >a4C£az
:+° 2Aÿ¼Ø¯2¯+«s+« /A³ua`+¹¯2ÖCd +¹ ü¯Õ´[qA¼:2mANA» C£_2Aü
l°ûBQ[+« ¢_Bý£|a
a£ [ u[+« ]A+rµÓ2¢'m´´2.d » o jCddwai2N'¯242 ü¸»Q[ ü¸»
ÿ¢4TÿªCdüµ0¢´µ<ü4rT¯sLü¸Cd£az
:+°:N±p»2A¼l°×82.ÖdØü[-Bý4r {T»+« 6£Bº=[a+rü Ø ³Ía£¢¸ {£
¯Ă A»[JA -2#+¹Ka£A¼ 8 ¯s {ü JA¼ 8 ¯2´Ë#üJA¼ 8 Nl°×üJA¼ 8
_2Aÿ¼ {üJA¼8:2mNdüJA¼84ùüJA¼8Cda£üJA¼8ÿ¢4rüJA¼8¯ÕA¼¤üJA
:u2?«£?«¢¸»?«JA ¯Ă-2#+¹l°×2B um4Cds´BH ¯Ă-2#+¹l°×2B {2Bü2!q
´Ë .q yd ā ql×° 2B´[.Öd Ø?2»a y+¹£H
:um´dX2.dB[-¯24rÿuØ¯ z-2?ua'-ÿuØ¯2¢ {£Bº-[ Ø ³Ía£ü
.»¯s » {2?uBº 6£ ¯|a £Bý+« A¼¦0uü 4rK ÿ ª d ü 4rK {2Bº { ' ĀAÿ¼¢ ´#§
ĀNÿ2]£Bý z<2¢;+°TAÿ¼Ö+r2X+°[´Õ¯s {2#2N
' TAÿ¼24r ¯24 a³ÕuCd24r Ø ³Ía£ü >a4Cd2!q 3 - ¯g um4A¼ ¯g¢[
¯´sØ ¯g-[´Õü .dy-u2?«¯ÕgX¢3µÓVa2;+°d2mCd´{ o ju4r´[.»¯ s {2#2N
:u2?« ¯´Àsd ¯ÕgX :2+r ´L´+°Ð A¼µÓ ±Â2NC» A[ ¾Á¼tü
CdVd ¯gf -2?ua '
- ¯g -2A¼l°×£Býk U jl°×sBº2?ua Q[[ l°ûB A?« 3 µÓVa2 a£H±pC» -´{Bº £Býk
CdVdICdBº[TA»³u zl°×sBº[-2?ua
I-SERVE 85
a£ CdVdIC£ ¯g4L2].day l°×-+°|a¸A¼-N»A¼£l°×ül°×l°ûB-2A¼A¼
{Ð-¯2¯+«sÖ42C¹CdVd¯ÕgX+¹¯24?«§m´dCd2.ÖdØH
' m´dCd2¢ Kl°× -BºÃ2 ´B»N K ¯Ă [ u[+« U {üÖz+° - uÏ» U {BýÖz+°
-2Cd¦+°a` z]Cds z ¯Ă-» á¸C¹'TĀsaÖ¯2Āa£[¯Õ§.»ps2N
¯ĂÖz+° á¸
1a£ zBº4aA»£ ¯Ăl°×:[a+rü á¸=u .£yaz"+2.Ö2T L2.d2Bý

WB ºa£ -[Áa£gü3CdjCdCdsÐ¯Ða±Āq-K¯ Õ§]Cds22.»´{?u§az¯ zmA¼2¢
/Ka+2Cdÿu42Cda24rü4r {2#2N-+°Bº-N¯2N¯s {2#2NT\H.¹#3Ka
¯2A¼ a³ÕuCd24r {2#2N; [µÓyü24r {2#2N -u|4 3CdjCdCsdÐ2 4B +[ .¹#¸ ¯2A¼
a´24r {2#2N; L+[.¹#¸[¯2A¼24r {2#2N
¯2A¼2/3CdjCdCdsÐ»U {ü¯2A¼2q[3CdjCdCdsÐ»>Bº Áa£gü:2A¼¢U {ü
a´2¢/3CdjCdCdsÐ2Cd¢C£+°H2.dl°×- uÏ2.»Cd TBýTBý µÓVa£üC¹TBýTBý4r
{#¸4r+°[´Õps2NU {üTBýTBý4r/#¸-ÿª 2+°ü4B[+«+ra`2- uÏ»+°+°3
- uÏ»U {Bº[.Ö´ .dy !q§l°×2Bº-#¸
TBýTBý4r {2Bº#2-» ¯ÕgX'3CdjCdC£sÐ[+« =2A¼l°×+°ü4C¹2A¼2!qm±ĀÀÿa` »
m+«d.»Cd +°ü4C¹2N ' A¼Õ§C¹ .d¯Õ´{Bº - uÏ_ü2.»Cd m±ĀÀÿa`2 .»¯Õ 3CdjCdCdsÐ»
U {Bº-[ 2-ag2.»¯+¹ .dy
U m±ĀÀÿa`qff-»AÿCd { {2NA[_!q§m±ĀÀÿa`
m+«dl°×3AÿaÖ3CdjCdCdsÐÿu4r[+«
U {Bºff-» á ]y2N
-A»- uÏ2 L+2.Ö2 zNL
»»ff-»ÿu ÖzA¼ü¾´BºC¹2N-´{Bº-A»
3CdjCdCdsÐÿu4r[+«
-³u2+raff » á ps2N

-A» - uÏ2[µÓydCdj+° _N¤ CdsH/C£A¼.»ps2N-´{Bº-A» 3CdjCdCdsÐÿu4r[+«
_N¤ff-» á ps2N
-A»- uÏ2´{#§ ál°×#§4r´2.dÿªC£ü;+°.¹# ál°×-ÿªX[+°H\ps2N
N³u/´.d»ff-[;+°AÿCd {2NQ[+« á+¹ #2-[-ag2Q[_?«§-A»3CdjCdCdsÐÿu4r[+«
A»³u2ff-» á ps2N
a£ :u;++°4`Tµ}©Ā[_?«§ÿu¢ {AÿCd {H_?«§;|+3CdjCdC£sÐ[+«-»+°
á¸ ¯s£az -[ 4ùü ;|+ ĀL = a .Ö´qa 4` m±ĀAÿ£Ø[ _?«§ ;++°ĀL
;++° á
3A» 3CdjCdCdsÐ2¢.ÖiCd£Ø[mÁÿ£2µÓ24rI¯l°×2!q A[ á
.»Cd2ff- uÏ£2µÓ
mÁÿ£2µÓ4rI¯l°×2!q-´{BºA[ á
>Bº2ff
J?«¢´LµÓ¡A¤Cdj CdC£sÐ[+« ¯2Āa _2Aÿ¼2qA¼ >B[+ ¯2Āa _2Aÿ¼2qA¼ Aÿ¼Ø¢
I-SERVE 86
{U .»Cd£[|+¯2Āa_2Aÿ¼2
a£ :2Cdlû° .Ö´ ]y2A»T#2!q'¯2Āa£[+°H\2.»N ¯ĂA[W2´.» ¯N
3CdjCdCdsÐ uÏ2;+°!q
a£ A»³u 2´{BýC» {Ð´{#§Aq ¼ A»³u 2±pC» {Ð±p {+°+°Kl°ûA»³Í[+«¯2_2Aÿ¼2
8T?«" -N q´{Bº ' m¯Às ´{a 3+°a¶`qT?«" m¯Às+ ´{aBý+ ÿAq ¼ » T?«" m¯Àsü µÓVa2
¯l°× a24r {2#2A¼[´{aüµÓV2+°L¨24r/2#2A¼[-$Ïü2?ua uÏ¬i£L+«-[
µÓVa£¢¸´2.dÿªC£ü zA¼tq +°[´ÕĀsaz
m¯Às ´{a ÿqA¼»+rA¼Kl°×¯<A¼¦0uü+°H\2.»N8ÿqA¼ Ö £:2C»'Td 2¢
´vaÐ2Kl°×».£uCda2.Ö±Ā-¯üK¯<A¼¦0uü¯CdØÖTd[_?«§ ¯s£d"
-¯CdØÖTd[_?«§ ¯s£d"¯C£Ø¯CdØÖTd[_?«§ ¯s£d"-[ Bº
a+rü4rTÿu42.»¯Õ´vaÐ2.£u.day.»¯Õ¯<A¼¦0uül°×3AÿaÖTd2q»qA¼[C»Hy
.Ö±Ā4as .»¯+¹
+°+°a£ ;+°?«4?«§4rCÖü¯+¹m´´2.d2-2C£3C»jA[+°2!qDÿ£24r»|aÁa£gü
{#§+°[´Õ2.d#2mÿu2X
Q[+¹¯2CdCdsÐT.£aA¼Õ§[¾´2.d+¹
-³u2< ³u NC¹Ø
Nµ¢³u ³u ´ØAÿ¦¼ ,
-³u2AÖCi £Ø-³u2A»£
¢+rµy³u ³u2 ³u¦,,¯aÙµ¢¸+2°
»» 3+rµ[»»¯aØBýk»»Nl°×H¾í£»»+«2A»» »» A» Cdü»» a£+°¯ ü
-[¢+rü»»Öü4»»S+°?«[»» -['a+°24r-NÐIdCdjÿu -ÿuØ¯2
.ÖdØH
33CdjCdC£sÐ[ÿu .» ¯#´{Bº Bºa+rü4r.Öd Ø .dy
3Cdjm´´2.£ICdBº
'A¼Õ§C¹.d¯Õ´{Bº3Cdjm´´2.d2Öz+°¯CdsuNÿĀsBºuNÿ2.d#2-2!q CÖü¯
+°A+ra`2C¹¯³Í +raØ2Öz+°-ÿu [µÓyd[+°H\ĀsBº
3Cdj-Nÿ©Ā mCd¯Ða´{Bº
:2A+° .Ö´ÕTAÿ¼24rm´´2.d2ÖzC£s[uNÿ2.d4r-4r
m´´2 .d2-»Nq[Nff-»
[µÓyd2>a44r-NÐIdzBº4rT\H {2B» ¯Ða´2
3Cdj¯aÐ£Ø´Õ¯aÐa´Õ¯aÐm´+rµÓl°×Bº
:u2?« #ü[2?«+ -ag2;+°!qq[AÖi l°ûB/#§ +°[´Õ2.» 'm´´2.d2¢[m´X
Áa£g[+-Nÿ©Ā24r {£Bºá C»j+°+°'m´´2 .d2¢[m´XÁa£gKm´+rW2´.» ¯£Bº
á C»j-¯ü3da±Āü¢ {Ná C»j
I-SERVE 87
a£ ' BºA¼§ü¢8;+°A¼Õ§C¹Öi£3CdjCdC£sÐ¯2Aÿ2.»¯+¹ .dyqA'
Bý2?«K;+°A[Cda£Cd;+°?« £Bºl°×££Bº+¹ .dy
:u.»¯Õ3C£jÿª£[K-2Cd# {Ð¯2±ĀN2.d+¹ ü¯Õ2A»4r[»A¼£+rØüJA¼
µm¯s£+rØüJA¼4a£+rØüJA¼3Aÿa´Bý3\±pa£A¼
a£ :N Ö+°2 :N _2Aÿ¼2 -»T |+ ü2 +°ü #ü -T [ĀĂaÖT »Ð
Ö+r[T' #-ÿª ´vaÐ+°24r4Ls2.d
:+°Bý+« ¯aÙ ´vasaz2N
3Cda£Cd ¯aÙ¢ W ³uL¶'¯2Āaa´Ömÿu2X=u ps2A¼[ a+°ĀL
T.£a`.»¯Õ¯L4rÙ T.£L2.d+° ±p #»A[+« ü+ra` [¯LÖT.£aÀÐa£+°H|4
uÏ2 ü¸´L´vakCdÐ2üDÿ¯s2A¼[ a¹ĀL[a´Õ2.£BºA[Cda£CdU j+«sÖz+°ü+°ùü
a¹ĀLT L2.£Bº
3Cda£Cd ¯aÙ¢+2A¼aU jl°×sü á¸ a¯4r.Ö´Õ£ÅÓ¡®U jl°×s¬i /2Bý
4B [¯Ă2424r Ø ³Ía£ü =u .»µa¹ ¯2m4³u24r .Ö±ĀBº 3 á¸¢ >+° ³Ía£$
1a£ zBý C£Cd NE´ ³Ía£$ £ÅÓ¸ 2µÓ2¢» 2AÿCd .dm+° Ls ±ĀC£ÅÓ2¢ _H.dm+° Ls
ÿª¢+°2¢³.dm+° Lsa£+°¯ ü¢ mC£¯aBºm´³Í ¸A¼ BºµÓ2_a£¯aBºl°×µÓüBºA» Cdü¢
-\_³u¯XµÓ¡ml°×Bºm_³ujA» {BºTk {W {Bº±ĀaÐIA»TW 4ùü¢ÿª 2\l°× aĀÐT
zü¢£aA¼BºTµÐTmCdBº P¸A» Cdü¢»3Nµ}Bºd zBº:2+r.£u á¸.Ö±ĀBº
.Ö´Õ.Ö´Õ
{Ðl°ûBT»+r[Öia£4rØ[¯2±ĀN2.d+[U jl°×sBºÖi[¯Ă2424rT³uL2.dff
-[¢Nÿ2.£Bº
3Cda£Cd ¯A»³u z+«s[TA»³u z+«s[£?«C£aCd Ø[T L2.£Bº'¯aÙ ]#§] L
µ¢¸+°2¢A¼¤£A[Ā2<Ø£A[m´Ās .»¯Õ3µmĀsü£ÅÓ¡¸ .£uT.£a`.»¯Õ£] L+«
±Âa±Ā!q´BÃaK»A¼ aÙ4r z¬i ³ÍCdjü mCd»dAÉag ¯CØd 2m4³uÕ 2.d4H4raK.Ö±ĀBº
3Cda£Cd ¯aÙl°× .»y¯L+«+°TC£ d24r'¯2Āa£[ ¯ zmA¼2C¹±pü¯s
A[ A!q /±Ādü 4L2] m´ĀsT2] a£ zBº ]Cd2¢» CdCdsÐ T.£a` .»¯s2A¼l°×
-Dÿ2N2.£Bº
:+° ¯aÙ¢ U j+°s ü+°ùü a¹ ĀL .Ö´ [ 1a£ zBº -Bº44r WBº
32A¼ á µÓ¡BÖi U j+°s ü+°ùüa+°a+rü4r4r2.»µBº'¯aÙ¢µ¢¸+rüKĀAÿ¼l°×ül°×
[CdØ±Āa£d`Ö4rØü4r/£az
:u.Ö´Õ.Ö´Õ] L+« WBº;+° #-£Bº
]Cds2¢¯2A¼2+°ü4#2 ü¸»'
m´´2.d2-2C£¯2A¼2+°[´Õps2A¼dØff-[
Ö2#» 1a£ zBº´#§l°×£Bº
-dØ]C£s[+« ¯2A¼2A»[ ü¸ ¯s2N" ]y¯2A¼2

A»[ ü¸±pCd2N"-[

WB º Q[++° T]mCdÖ ¯ Aÿ2.Ö±ĀBº

WBºa£ -Bº26C»
]Cds2¢¯2A¼ zff-[-£24rK {N;+°!q ]Cds » ¯2A¼2

I-SERVE 88
¯2A¼» ]Cds2[´{¢Ö.dyA¼2 {2N-2?ua¢+°2¢-u-2Cd mC£[´{»a »Bý
»a£"+rA¼-u|4]Cds2»a¯2A¼2»a+rA¼]Cds2_X+« {2Cd+rü2¯2A¼234A¼
]C£s[W2´ .»d ?u[+«¾Á¼tüwa2Bº a£Ùü.Ö±Āa
AxÐm+° ]Cds£µÓ¯Ø
Ö4¹ uÏ2.da£´Ë ,
Ö4¯sA¼ÐXsa¹Aÿ¹³Õu
uÏ2¯ Ø4»+°`,,¯aÙ µ¢¸+2°
a£ ]Cds£µ[+« a£Ùüwa2Bº;+°?«Ö4 zwa2Bº uÏ zÖ4 z-2!q
]Cds2¢ .»y Cdsü[a¹Nÿ2.d#2 uÏ2-2!q.d+°4r´LMH2]/N/#§4r.dBº#2
Ö42AÐa£]Cds£µÓ z
1a£ zBº4aA»£ z2A¼ÖzA¼?« /±Ād[4L2]3¢]At2¢+°2¢m±Āùd N

m´m+«d üÖ4 z-[´Õü¯s£aJa.Ö ´Ö42-A»£"A2C¹]Cds¯2A¼2µµÓÐCd24r
[ü¯s2A"-<2B2A¼2üDÿ¯s2A"
'm´µÓ l°× WB º TĀsa2 4r¯ Aÿ2.Ö´ A¼ü.dl°×£Bº-2A¼¢ z2A¼4r]Cd2s Öz+°
.dü2m±Ā`2Öz+°.dü2JA¼3Aÿa´Bý {2#2N-[.ÖÁ¼ü.dl°×£BºA[+¹¯2 z2A¼
m±Ā`2 -2!q µÓVa£ d£ü Āa K -N µÓVa2¢[ TTAÿ¼ £Bº¢¸ ¯2.dL2.»#´{Bº A[+«
m±Ā` K-±Ā K:ua+°a+rü á¸ ĀsdK.Ö±ĀBº.Ö´Õ.Ö´Õ:u-£Bº
-2Cd¦m±Ā`´L¯2AC
¯2+°ü+°ü¹jY,
¯2TCdĂ2 udC» Ö©Ā
Cd]yCds2TN¤a£´Ë ,,¯aÙµ¢¸+2°
a£ ¢´üm±Ā`2.dH¯2s NA[ ü¸µÓVa2¢[_A¼¤ Ö zd - ]yāÖ
zd .ÖCi d Ø2¢
;+° +Cds a ¯s2N 3 a ´|a¯2+°ü2 :u¯2+°ü » á4ü+Cds a
±Â2A¼Cd±Â2A¼Cd {.ÖiCdØ2 ´|a]Cds2
-2A¼.»Cd¢´ü {2B»m±Āù[[a¹Nÿ ¯s]Cds2l°ûB[a¹Nÿ2´_BºCd2N]Cds2¢¯2A¼2
ql°×2B±pC»¯2Āa_2Aÿ¼2ql°×2B±pCd2N
m±Ā`¯2A¼ [a¹Aÿ[+« +[/±Ādü£az-2# WBº:+°Bº -©Ā§24 Ö4r[+«
¯2_2Nÿ2]a£>Ö4TAÿ£ü+[2?«[/Á»W2.dA¼ü.dl°×£Bº£?«¢¸Āü2_[a£ü2_
a£>Ö4¹±Ādü4B.ÖÁ¼ü.dl°×£Bº'Áü:?u¸» £Bº+° ±paz£Tdü
mCd23Á¼¤X¢».Ö±ĀBºm±Ā`¯2A¼[a¹Aÿ[+«3d.Ö´Õ/±Ādü:u {£az
µmĀsÿuØ¯ z¯> Ā24CdØ zÖia£4rØÿuØ¯ z' Bý2?«Ku4r¾´2.dl°×2!q¯2Āa
Ø ³Ía£üJA¼[a£A¼a` 8aBºCd2N3[a£A¼a` ¾´L\+Qtm±Ā`¯2A¼2A2Cd#A»Cd4 CÙ d 2N
I-SERVE 89
8A¹;+° Áa£g[I¯+¹8AÖi£´Ëa£qA¼Kl°×8N:§ÖC» -NI¯+¹;+° +2Bº
W<aÖ;+° .d2mA¼D2_Ö;+° A» C£a´Ö 8A¹;+° A[JA¼ K ¯Ă[8+rm4á.d#2
»ay+¹Q[
8+°CdCdsÐ´ËAÿØ zff-2?ua:Nu4r4?§«´BýC»m±Ā`¯2A¼2Cd\±Ù pCd2N

' wa2Bº /±Ādü+ +2.Ö2 ¹_ü2 =l°× +r£H -N.£q̧A¼ -l°×2!q ´va+°
l°×2ÿ+ª °|a.d+rüC¹l°ûBým±Āùd ÿuØ¯2.»¯sA[C¹±Ā#8+r2Cd2¢AÿØ£ÿuØ¯2.ÖdØH
A[ ü¸ l°ûBm±Ā`¯2A¼2Cd4ÙCd2N
q+°±pC»)2+ra£[/.dyL2.»m+° [CÖü¯l°×[A[-ÿªØ¯Õ¯sm+° 24r)2+ra2Öz+°
£ü4 ÿu4Ö -a¤ mCd2 JA¼ ¯Ă ü42 .ÖdØ#2 »ay+¹£H -´{Bº l°ûB m±Ā`
¯2A¼2Cd4 ÙCd 2N-a¤ mCd-2!q-+ra/+ra +ra´{±Âü¸üÖz+°T¯©p§.£ya`Cd\Ù±paz
|+ ü2£A¼ mCd24rµÓ_t2T[´Õ¯s´L¯ÕgX
a+° /±Ād2 {2N|a.d+°2C¹m±Ā`£dz {´vLs4r¬i?«+« ´2´Õ2.ÖdØHÖ2#»
¢´H+«4rH´Àüya£A¼-u {2.»¯Õ µÓVa- d£¢¸£dz¯2.£a2ql°×2B.ÖdØH:u
Qae+rü2.» ¯sm±Ā`¯2A¼2Cd\Ù±pCd2N
-u|4´va+°2C¹¢´H+« 4rHu4r´Àqy¯ÕµÓVa2-2C£m±Ā`£dz {C¹[2 ´¯Õ:+°
4rH¢´H+« .»yĀ +rµÓ2q[´L¯ÕgX¢¢´H4rH[¢´qQae+rü2[H´Õ {2]C»m±Ā`¯2A¼2
Cd\±Ù pCd2N
-u|4´va`2.»¯ÕCda£Cdl°×2ÿª+°2¢ {¯ d2¢¢´Hm±Ā`£dz {C¹±Ā#
m±Āù[l°ûBQae+rü2¯s2Dÿ´.ÖdØ#2l°×NLC»m±Ā`¯2A¼2Cd\Ù±pCd2N
44 [+°:+°Bºm±Ā`£dz {»a m±Ā`2»a -»Td [¯]¯s £am±Ā`2µÓVa£2CdaCÙ d Ö
:2mNdüĀaa´Ö µÓ+«sm±Ā`£dz {A[_³Õua24a´2
¹aCÖL]£ü+°Ö+°l°×X´Õ-24?¢¸42#u4r+«2N+«»Åu¸BºCd+2Bº£H+°l×°
C£+«2]3Cda£Cd £ü+°:2+r z2A¼+« >L´Õ+2Bº£ü+°+«´?«§m±Ā`£dz {
m_³uja2mAÿ¼2¢m´»µÓ ¾´?«§-+°Bº[ü´4H\C» m±Ā`¯2A¼2Cd\Ù±pCd2N
:u2?«m±Āùd m´m+«d ü8Jql°×2B»AÿØ_ü2 ü¸³uA¼d +rµÓ2¢4ü Cdüs K
+°L\±p»##¸.»¯Õ!¬¸C»-A»[LÐ+°ü¯ NÿA[ ü¸4Bm±Ā`¯2A¼2Cd\±Ù pCd2N
zl°× a2mAÿül°× ¬i# ´Ö2Bº -24Åuü A¼a2¢ 3+rµÓ2¢ 4ü D2A¼ { JA¼ Cd
.d´{ ¯Ă4B»l°×+?«§#§[ü¬BýC»m±Ā`¯2A¼2Cd\±Ù pCd2N
:2A+° .Ö´Õ ü2D+rÖ42 ü¸ +rl°×2B m±Āùd _ü2.»C d» m±Ā`£dz {
m_³uja2mAÿ¼2¢+«m´µ» Ó¾´?«§m_³uja2mAÿ¼2Öü´ü´Ö2Bº-24ÅuüA¼a2¢+°A¼ül°×2B¯Õag 24r
[ü´4H\C»-´{Bºl°ûBm±Ā`¯2A¼2Cd\±Ù pCd2N
-u|4 wa2Bº +°4Bº¸ A¼4Ùal°× .»Ly mÿª Aÿ¼Ø 2¢ [ü¬?«§ 3 +°ÅÓ̧¢[ Öü4
-4r¢´ü {.dl°×L2mNd[mÿª Aÿ¼Ø2¢[ü¬BýC»m±Ā`¯2A¼2Cd\±Ù pCd2N
¯Ă³uA¼d+rµÓ2¢+« I¯w+R¸-+°Bº £¯£a³ÕuCdÖAÿØ2.» ¯sm±Ā`¯2A¼2
Cd\±Ù pCd2N
I-SERVE 90
4a {ü-m4³u2 ü¸4rK'µÓÐaBý-m4³u2 ü¸4rK;++°´{Bº7³Õu2.d[VX¢
CdCdsÐ uÏ2l°ü4Cd {2#2N-u>L\C»m±Ā`¯2A¼2A2Cd#-A»Cd\±Ù pCd2N
:u W ³uL¶ /±Ād á2á .Ö´{l°×2# ±pCd2!q :+°Bº a£ zBº ;+° m´µÓ
»µBº
1a£ zBº4aA»£³uA¼d +rµÓ2-2#£a+°A³uA¼d 2-2!q8T?«"+[.¹#¸Á¼j´{
Öz4Ù u4r {2B» ;+° 2¯ ´Õ2B[ ³uA¼d 2 -2#£a +[ .¹#¸ ¯ ³uA¼d2
-2#£a+[.¹#¸³uA¼d 2-2!qá Cdj-2#£aJaA»[[³uA¼d 2-2#£a"
WBºa£ U {ü³uA¼d2wa2Bºa+rü;+°?«/±ĀA»d zwa2Bº ³ud z/±ĀA»d z
-2!q¯ÀÐ+°L2.dA¼\N ³ud z-2!q NH¾´#§A¼\N
µÓVa2¢ .ÿ£X¢ C£ a Öz4Ù u4r {2B» 2¯´Õ2Bº2 -£» -A» ³ud
³uA¼d2 ¯Ă»Nl°ûB´L]yāÖN-2!q 2¯<2Bº2u4r»+üCdü+°üA»+°+°-N
l°ûB ³ud³uA¼d»
:+°
³uN-d2ff¢´ü {2B» JBº-» -ag2¢³uA¼d 2¢[ ¯Õ2.» á Cdj»
³uA¼d2 -#2 l°ûB {2N :N /±ĀA»d ³uA¼d2 ' ³uA¼d2 ¢ú ¬i?u l°ûB
{2#2N
+°+° a£ ' /±ĀA»d ³uA¼d 2¢ {2B» £¯ü TBý] ¾´?«§ -+°Bº ¯Ă
[ü¬BCý » m±Ā`¯2A¼2Cd\±Ù pCd2A¼A» » £-Dÿm±Ād2a£ :A»+rA¼:2+r.£u 2N¾Á¼üt
.£u /±Ādü.Ö±Āa Ö4 µm¯s2¢ :2+r .£uTµ}©Āü£az J?«[-ÿuØ¯ m+° 2C¹
ĀNÿ2.£H C2A¼a´Bý ĀNÿ ¯s £ØAÿ¼ü Āsaz Öia£4Ø2 ql°× 2B ' ĀAÿ¼ ü .» ¯s ÿ¢4
ü2´#C£a' um4CdsüI¯+[¾íĀAÿ¼ü.» ¯sU jl°×sC£a
uÏ2AÐa£]Cds£µÓ z
1a£ zBº4aA»£]Cds¯2A¼µ2X+«wa2Bº/±Ādü£d£a£?«¢ÖzA¼#/±ĀdÖ
Ö4r[4L2]T L2.£a:+° ¯ Ø4»+°`»wa2B¹/±Ād2-£a-2!q uÏ»+rA
A[T L2.d2Bý
WBºa£
: ´Ë#´?u+ra£¦
ÁagµÓCd ´2+°sd¦,
3CÖij £ØA¼¯ÀsX
[µÓyd¯Ă ØZ+°`,,¯aÙµ¢¸+2°
I-SERVE 91
a£ 'm´´2.d2¢+°[´Õ2.» +¹?u+¹#¸ Áa£güKK3C»j-2Cd+°£ a+°?« qA¼-»
[µÓyd»¯ Ø4»+°`2.d+°[.d´{Q[3ÿuØ¯2.» ¯sm±Ā`¯2A¼2A2Cd#-A»Cd\Ù±pCd2N
W ³uL¶'Td[µ¢¸+rü¢T L2] ¯aÙ´vLs.»µBº
:+° ¯aÙ ¢3d;+°TAÿ¼ Ö CdC£sÐ¯2Aÿ±Āa µÓØ2¢´B±ý paz;++°:2mNdK
¯2¢Nÿ¯s
{Ð-_A¤».d´Õ¯s£ { {Ð-¯C£Ø».d´Õ¯s£ {ff-[dzl°×süC¹

[a´Õ¯s:2mNdü ü¸+°H4| uÏ2¯ Ø4² uÏ2+rA¼[+«.Ö±ĀBº
3Cda £Cd ¯aÙ ¢-¯ü]Cd2s -»Nq» qA[¼ -»+a° + rüdzl°×üs C¹ P®[a´Õ2.£Bº
: K ´vaÐ2 -»+° Āa¸ .Ö´Õ» -az£ W ³uL¶ .Ö ´ TAÿ2¢ mCd2 =+°Bý+°+°Bº
+CdsA¼2+°[´Õ¯s» {2#2N
:2Cd ±Āa µÓØ2C¹ uÏCdC£ssÐ[ 2.»¯Õ W ³uL¶] L+« .»y¯L+«
:A¼2C£
_³u¯XÖz+°-4rwai¯2 as ³uL¶ .»¯+-¯2Aÿ dØ3d» ;+° ĀL£l°×
.Ö±ĀBº-A»Kl°×.Ö±Āff-[Cd uÏ£»µ[-ü¹+° #4r.Ö´ÕCd´Õ2.»¯l°×£Bº
6£¢´ü {2B» uÏm´ÀX.du¸a+ °

´vaÐ2 JCd³u {ØBº -» ³uL¶ l°ûB :u|4 :2mNdül°× ¢Aÿ¼ .»¯l°×2# CdC£sÐ
¯2Aÿ2.»µBºdØ3d.»¯Õ-¯2Aÿ2l°ûBKl°×T[´ÕĀsTff-2#
¯aÙ¢3d3Td[m±Āa2Dÿ2.£Bº'¢Aÿ¼ ¯aÙüwa2Bý2?u+Ā\2N:+°Bº
W ³uL¶;+°-A¼bāCd Ö m´>ÏmÁ¼Lc2.£Bº
-A»T#2!q¯L4rQ[+«Ö+rq¯2 as ³uL¶.»¯Õ3CdjT.£a£[:2mNdm´¢Aÿ[
Lk2.£BºA[Ö2#» JCd³u {ØBý CdCdsÐ¢Aÿ¼m±Āa2Dÿ2.£BºQ2?¢¸ l°ûB:2mNdm´¢Aÿ¼2
{2Nwa2Bº¯ 2Cda2 4r»Ā4C£azTd 2¢ aqA¼ 6£¯a| ´{a+«s -[´Õ2.dKdBº
3TAÿ¼24rJCd³u {ØBý3C£j¯2AÿTAÿ£[ Lk2] Lk2]] L+«3d3Cdj¯ÕN¤[±Â2N
TAÿ£[ ¯aÙ¢:u.Ö±ĀBº
+rü2=u2?«A¹A»µÓ -u2?«A»
WBºa£ JCd³u Ø ³uL¶T2Aÿ¼ØáÐCd4³u¢¸'TAÿ¼24r3CdjT.£a`.»¯+[.»¯+[

] L+« Bº 2A¼ü8ÅÓ̧±Ā#8+°Aÿ?«¯ Nÿ¢ {2Bý±pdBº
' Aÿ¼Ø¢£o.£yaz aA¼ü .£yaz/a zü .£yaza£$ü»#ü .£yaz
84ü¯Õ2³Íü-BºT4¹üü:u.£u .£yaz aA¼ül°×+#§l°× ]y_aA¼¢3d
l°ûal°× ±pdBº 3 Cda£Cd ]y =2Bºül°× 3 _aA¼ =2Bý±paz 3d A2?¢¸ D4¯l°×
±pdBº:2Cd>L\£3dl°×Öül°× a£qA¼
Bº 2A¼ü¯2 CdĂa£¬i£+°m±Āa_¤ µ}2 Ö2#_Bý2N¯ Nÿ ¯BºH2N P¸ ¯Ă
Özüw+Xs2N8»¹+°üüm±Āa2Dÿ2]2N3+°üü Bº 2A¼ü8ÅÓ̧±Ā#Ā4raz
I-SERVE 92
3+°ü¢¸3d;+° 2A»ÅÓ¡¸w+iu¯áÐCd2JA¼ ³uL¶4r/£Bº3Cda £Cd a¹
2A¼8ÅÓ¡¸ TAØAÿ¼a¢+°2¢TAØAÿ¼aBº4r {£Bº3Cda£Cd 6A¼dz4rü±Ā#¯ÐaÙ¢+°2¢
A»»2mA¼Bý4r/£Bº
1a£ zBº 4aA»£ -A»T?«" Bº 2A¼ü 8ÅÓ¸±Ā# mCd» Ā\ +°ü¢ 6A¼ dz4rü
:2mA¼Á¼»T?«":AÖul°×NL2N"
WBºa£ ¯2+°ü2¢´{!q§ m´´2 .£[+«[d qT#dØ"¯2+°¢j<Ö ].dy+|ā s ¯Ă
-[Kl°×.Ö±ĀCdl°×=+°Bº=u2?«3¢.dü ¯s-u2?«+üCdü-u2?«[d ü
+°H2.dl°×2#2N].dyā+«sJCd³u {ØBý+« ¯ Nÿ2]Öü´ül°×a£ #2;+° +°ü3+°ü¢[
+üCdüm´+ra2-N Bº 2A¼ü8ÅÓ¸+rü23+°ü¢TTAÿ¼¢+rüA¼ac2 a¹+°ü'
wa2Bº +°ü¢[]Cds CdsüÖz+°+üCdü»a3+üCdüm´+ra2-N6A¼dz4rü+rü2
-2C»+rA¼[ u[+«3d3+°ü¢» a¹+°ü+rü2±Ā#W ¢+°2¢ {2B»4`Ćd ¢¸;+°
4`´XÖ 'µÓÐa ¯ .»µBº -¯ü T]mCd2 8T#2!q :[ +°üü Ā4Cd£ 3d
U jl°×sBº4r» {2Bý±pdBºA2?¢¸ 8 aqA¼
1a£ zBº-A»T#2BU jl°×sül°ûB+°üü.d¯s£a2!q£L+«l°ûB_2Aÿ¼Ö+rü!q§
+°A_2Aÿ¼Ö+rü2!q:+°U j+«s8T?«"
WBº U jl°×sül°× m´´2.d2 +°[´Õ2.dA¼ +¹ #2 ±Âa±Ā# +°[´Õ¯s2N +rK m´´2.d2
-2C£[ajüÖm_³uj¯Ða´24r+°[´Õ¯s2NU jl°×sül°×l°ûB´vaÐ2-ÿªT2]¯<A¼¦
0uü P®-ÿª £[+« ¯s {2?uaz+rKC»B8T#2!q' #-T Bý±paz\2>u¸4r
{2?uaz-T+Cds ¯2Āa£ü´{?«2§ .dq {3TAÿ2¼ 4r»JCd³u {ØBº-»+° ¢+rüA¼Lc2.£Bº
¯<A¼¦0uü -ÿªT2.£Bº -2C» 4rA¼d Ø 3£Bº 6A¼ dz4rü ±Ā# A»»2mA¼Bý4r {
U {B»:´{Bº;+° ]A»µÓ2¢]a£$4r {£Bº-Cd'+°ù= LC¹¹dzA¤[+«
_düA»a¢Cd£Bº´vaÐ2+°ü+rü2±Ā#W ¢+°2¢ {4ùNÿ´XA¼4Ùa3Bº+³u2 ¯
:´{Bº[©ĀAÿ¼A»µ[+«a£$4r {2N
1a£ zBº P¸:A»T#2B":2A+°3¢+rü3+rü z-Kl°ûBºJCd³u {ØBýzÖ +° ¯Õ+°
¯ §-£a+°A;+r+°UTÖz+° ¯Õ+° m´´2 .d2¢[U {ü:´{Bº'¢+°2¢A»³u Aÿa¬?u̧
-dØa"
WBºa£ '+°[´Õ2.»m´´2.d2l°ûB;+r+° ¯¯ §-[Kl°×-»+°Āa¸.Ö±Ā
+°A'¯Õ§+« üÿªCdÖ ¯Ăl°ûB;+°+°ü»-[.Ö±Ā+°A-u2#´{Bº:+°Bý
'm´´2.d28A¹4?«§m´´2.d2u4rKw+2A¼l°×-[´Õps2N"=2A¼l°×-[´Õps2A¼2!q'+°[´Õ2.»
m´´2.d2 ¯Ă .» ¯ +°ü -» Td2 Kl°× 4?«§4r ´#§ Aq ¼ -N ´#§ 2Cd +rü '
m´´2.d2=2C¹4?«§Nu4r-[´Õ¯s2NQ[¢+«:Cdam´´2.£üU {üm´»W2.d?u[+«JüqA¼[
-[´Õ¯ 2s N:Nl°ûB;+°+°ü»-[[µÓydÖ £Bº'm´µÓ q {2Bº {
1a£ zBº4aA»£ ¯L±paz2N +rü2 Td2¢ =u2?« ¯ Ðd2 l°×NL2A¹ -u2?«
¯ d»A»µ[+«l°ûB Ls2´.» ¯sJa.Ö´Õ¯ Ðd2.d+° 4r¯L±pCd2N:2Cdlû° :[
I-SERVE 93
+°üü.»¯+JCd³u {ØBº8T.»µBº"
WBºa£ JCd³u {ØBºW ¢+°2¢m´ AÉ¼ 4`´X4r {¯ d2¢;+° ĀLCdl°×
´vaÐ24Bý]>jü[2?«K.dBü»¯2+°ü2+°H\2N.dBº#2ÖzA¼ü¾´?u§Bº3 a¯¢
_aA¼¢±ĀCdl°×±paz4BýÃÖzü] {JCd³u ØµÓVa2+°[´Õ2]2N
-N+°[´Õ2.» ¯L+« +°üüK Öl°× Åu¸az:´{Bº P¸ 3 µÓVa2¢+« m´»W2.£ü[
¯2+°ü2+°H\2N+rK:´{Bº3µÓVa2´vLs4rWNÉüÖ±paz {2N-N P¸m´»W2.d?u[+«
Cd\N4r+°[´Õ2.d#2qA¼:+°TA»³uw+i üØ2¢+«ÖR®±p£ü[-[´Õps2N+rK+2.Ö2m±Āa_¤
µ}2 -BºÃ24r+°[´Õps2N8T.ÖdØu-[-¢]2.£Bº3+rµÓ2¢ ¯aØBº3d´+°
´Õ24ÅÓ¡Bº-» ¯aØ ¯ l°×Bº+°[´Õ2.£a
?«§¢±ĀCdl°×±paz {JCd³u ØµÓVa£[¾í+« u4rü2!qJR¸A¼ta¯³Íd2.ÖdØ4üa
-[C¹]2N
Ö2#» JCd³u {ØBº¯+°jµÓVa AÿLÖ¯aØD2_2¢+« m´W» 2.£Bº
¯aØÿª4£Bº:N4 [2] ³uL¶ 3¢.düm4³uÕ 2]Cd ¯ l°×BÖi´Õ24ÅÓ¡Bý+«
¯2>Ï .»µBº Ö2#» JCd³u {ØBº ¯aØD2u[ NH¾´?«§ ´Õ24ÅÓ¡Bý µÓVa2 ¢+« m´W» 2.£Bº
:´{Bº´Õ24ÅÓ¡Bý ¯güµÓVa2¢wa2Bº¯+°jµÓVa£ü£az-u2?« A¼µÓ¢´Õ24ÅÓ¡BºÿªT+«
N\T2Aÿ¼ØáÐCd2JA¼ JCd³u {ØBý µÓVa2±ĀCdl°×±paz/.¹?«+« ÖR®Cd»ÅÓ̧C¹4¹ÅÓ̧C¹
-+°Bý ?«§[¾´ÅÓ®\2]JCd³u {ØBý±ĀCdµÓVa£[_d#l°×I¯ÕCdÖ4µÓ+«sC¹A[+« P¸´vaÐ
¯ÕgX[+°H2.£Bº
Ö2?»´Õ24ÅÓ¡BýµÓVa2¢ {JCd³u {ØBý¯+°jµÓVa2_d#l°× .»y¯ÕJCd³u Ø¯gü
µÓVa2¢+«m´W» 2]2NÖ2#»-Nq][ü_Bý2N
JCd³u {ØBº ´Õ24ÅÓ¡Bº ;+°L++°a Āa£ü .»¯l°×£a ´Õ24ÅÓ¡Bº 3+rµÓ2¢+«
=\L±pdBºJCd³u {ØBºĀ£[+«ÖR¸±pdBº3´4ü 2C£3d3+2BºüJA¼-u-u
Xa4Cd+rü|+´2.»µBº
Ād2mCd2-»Ø¯L+« P¸¯ Nÿ¢+«ÖÅu¸ü»Cd´_düA»L2N-A»¯CdĂ2Āa_ü2
Ö2#» 3d;+° 2]+2Bº4³u.d¯+[A[¢Áj¯2¢l°ûay[¯ Nÿ m´dCd2
ÖzA¼ü¾´?u§Bº
' #3d¯ Nÿm´dCd2-2C£|+ ü2T.£a` aÙ2¢»Ā\2N3T.£a`
3aa¹$ü±Ā#A»³u¯jXql°×2BĀ\±paz2N
3aa¹$¬i Cda £CdA»³u ¯jX ]y2N]mCd» T#2!q:NÖül°× u4rqA¼[mA¼u4r
{2N»¯T+rü2¢¯A¼am´d`2.» ¯u#ĀL=2Bº»ÅÓ;+°.Ö#§+«2A¼+Nt[T©Āü±Ā#
l°×[+«#¸ {2N-Cd[Öül°× ¯ÕgX
3d-u.£uĀa¸ uÏ¯ Nÿ¢+«ÖR®-´{Bº´{Bº_d#+« ¯s {2B»£Bº3
TAÿ¼24r3dU jl°×sBº4r z¾í »ü¯2 CdĂa£üUT2.£Bº'UTCd+rü2¢+2Cd ¯´{
AÿØ2¢ {2B»£Bº+2Cd ¯´{:#-#Xa4Cd {2B»£Bº=u {£4B ¯Ă¢
I-SERVE 94
8 ¯s {+¹|a£Bº+rA¼A»K[2N2.»£Bº+rA¼3dl°×¯2C¹ qA¼;A¼¦< qA¼
3dw+´{Bº;+°!q¯aACd:2mNdüC¹Cd» ?u¸Bºl°×2# {2B»£BºC£-ÿªT¯s
3C£j2A¼¯ÕgX[3:2mNdü|+¢Nÿ¯s/2B»£Bº;++°ĀL£?«C¹d £N¯s#§4r/2B»£Bº
:u .£u+rü2 4Bý.£+° 3dm±Āa_¤ µ}2 IL±paz2N A2C¹µÓVa£[ TBý]¾´?«§
TA»³uw+i üØ2¢+«m´»W2.£ü»¯2+°ü2+°H\2N
Ö2#»3dÁj¯2»¯l°×[l°ûay[Cd:2mNdü;++°A[4r´ÕH]+2Cd
uÏ¢Aÿ¼.»¯Õ
:+° {ÐK+ra`2¢+°H¯Õ±p)»mC»2mNd {Ð¯aØBý¢+°H¯Õ±p)

£¯Õ|+2mNd {ÐÿªT¢+°H¯Õ±p)m±Ā`£dz {ua£Ja ³Í£dz {¢+°H¯Õ±p2Bý
)+°|ak2mNd {Ð3+rµÓ2¢+°H¯Õ±p)O ³uÐ2mNd {ÐKÅÓ¸¢+°L\±p:2Cd+rü
m´XD2_a´24r {»:+°£D2_a´Ö ³Í.ÖiCdØ2¢EÖ±pCd£ff-['
TAÿ¼24r:2mNd¢Aÿ¼.»¯s.»¯s»ÖH¸4r-Nl°ûB »¯Õ)2+ra£[ÖH¸4rD4Ùa4rQae24r
/.dyL2.d#2 m±Āa2Dÿ2.£Bº -u m´`¹±Ā¯ .»¯ s» -AÿØa¹´ £A¼ TAÿ£üC¹ Cd JA¼
3a¹´Õ2.dl°× TAÉØ mÿu2Cdü Cü\2.dl°×2# ´LµÓ¡A¼¤ m_³uj ¯Ða´2 A¼4ÙL+« .£yBº
A[¢»¯Õga24r[ü_Bý±pdBºÖH¸4r3)2+raAÿ¼Ð[l°ûB3\±paz2N -Aÿ Øa¹´ z
-2!q3CdjJA¼ - Ø+°s z ³uCds-³u2+ra z´2.dÿªC£ü:C£ØNm+° 2¢;+° A[JA¼
a+°?«4r3a¹´`ü>L\±pazm+° [-¯2Aÿ2.»¯+¹ #2-´£A¼2-2!q Q[+«
Cdü+¸ 2« A¼üm+° 2C¹;++°AKI¯l°×[:NqA¼:NqA¼-[[µÓyd2.»¯l°×2#a£ #2
:u.»¯s {2Bº4r/#§2Bý;+° 3CdjC»>¯Ăm´+rW2]-ÿª 2+°H\2N-2Cd¢»
Öü4S+°?K« l°ûB A?«±paz-ÿªX-A» ¯ĂA?« ±paz ¯ÕgX'¯ÕgX[
.dü£[ NH¾´?«§4rHÖz+°¯ÕgXC¹±püy .dy:A»Ā+« mCd¯ÕgX
:2Cd al°û3 ³uL¶-2A¼l°×T uÏÿªT+°ü-T:2+r4?«§´Bý3dCdVd
¯ÕgX¢+« m´W» 2.£Bº
-+°Bº¯Ða±Ā2A¼»+r[Td2A¼»qA¼-+°BºCdl°×¯mA¼ĆÐd »+r[Cd+°2!q
DÿÖ»|a¯C£sa´2qA¼-+°Bº´L´vakÖ]jdCdÐ»+r[-]C-»Nq» qA¼
:A»] L¯ÕgXµÓØ£A¼ü.Ö ´µÓØTA»m_³uj£A¼ü.Ö ´m_³ujTA»T uÏ£A¼ü
.Ö ´T uÏTA»Ā2<Øü.Ö ´´{aBº:A»Ö4ü.Ö ´'µÓÐaBýA»µhi {ü.Ö ´W {BýA»
+rü£A¼ü.Ö ´+rü2:A»3Cdj»Cdsü.Ö ´3Cdj:A»½C£2mX+°ÖiÿuÕl×° ü.Ö ´Öia£CdjØ2:A»
Öai £Cdj Ø2 -2!q +°`
«+° T uÏ m´£³u z -N =?«+ ¯Õga24r {2BºA¼»N £L ¯ÕA¤2Cd2
Aÿ¼ØTl°×ü .Ö ´ ]A¼]jAÿ¼Ø µÓØTA» ¯aÐ¯ C£ £A¼¬i U jl°×sü .Ö ´ ¯aÐ ´L´vak
Áag2:A»
:+°Bº JCd³u Ø ³uL¶Öz+°TA»³uw+i üØ¯ÕgX[ Lk2.d?u[+«£Ej+« ³uL¶ 3Cdj£A¼ü
C£ü[2?«K á á£¯ÀÐ+°L2.£Bº-2C»4r+°£?«[;+°m+° 2¢- a£yBºl°ûB zj2A¼4r
µÓØ£A¼üÖz+°µÓØ2C¹m±Āa2Dÿ2]]#§ ] L4rU jl°×sü´L´vak £A¼2C¹' a¯
´vLs .»µBº :T wa2Bº aw 2Bº +¯ü T\H K µÓ£Ø[+ ´L´va£k[+ Aÿ¼Ø¢ {2B»
I-SERVE 95
C£aCd ØĀga Tµ}©Āü mCd» -» Td[ l°ûB +°T :+°Bº Wü ¯2A¼a24r l°×
-2N¯s£Bº
P¸ +°AÉm´¯242¢+« ¯sJCd³u {ØBº'TAÿ¼24rCdVd¯ÕgX[A?«±p»¯ÕgX
.»y¯L+«-Cd[µÓVa £Bº¢¸ {2B» m±ĀùüK³uA¼d Āg£[+« ]y.»a£az-+°Bºk2]-T
´2.dÿªC£¢¸+°H¯Õ±pdaz¯güA»³u 2 mCd2-u|4 {2Bý±paz2N
'TAÿ¼24rJCd³u {ØBýTA»³uw+i üØ+°AÉ¼ z\¯s W ³uL¶] L+«:u-£Bº
WBºa£ JCd³u {ØBº|+ ü2 uÏ£[ mCd»ĀAÿ¼24r¾´#§+[ z+«s[ĀNÿ2.£Bº3
T a£üKKl°×.Ö±Ā+°+° {Ð4B uÏ£ÿuØ¯2¾´2.d+¹
+°ü¢+°ü+°ü¢+°ü
1a£ zBº 4aA»£ 3dCd ³uA¼d 2¢ ¯2+°ü dÖm´´2.£[ [Lj2.dl°×£Bº

+°A3+°ü£m´´2.d2¢Ö4TA¼Ø3Aÿa24r.»¯+[¯aØBý¢+«m´W» 2]-+°Bº/2B»
´Õ24ÅÓ¡Bý AÐa£ Cd ±ĀCd µÓVa£[ ¾í+« Iaz2] A[+« a jCdsü .»az2] P¸ -2A¼¢+«
m´»W2.£Bº+°A-2!q3dCdÖz+° ¦+°HCd m´´2.d2¢.»¯ÕĀAÿ¼'m´´2.d2¢
¯Cd āHC£ü:]y2A¼[.Ö´Õ #¸ {C¹2N+°A:AÖul°×A¼aCd2N"
WBº 2A¼a -ÿªT2.» m´´2.d2»aJCd³u {ØBº+°H2.dl°×m´´2.d2»a
-» -Dÿm ±Ād 2¢ {Ð {£ { -N ±Âa ±Ā# ¯ L 4rÙ .d ¯s 2 +° 2?«C ¹
.d¯s£ l°×2# JCd³u {ØBº ¯Ă .» ¯ +°ü¢ ÿu42 mCd» -2A¼.»Cd 3
JCd³u {ØBºK ¯Ă-[.Ö´ .dy[ u[+«K ¯Ă {Ð4r»4r'¯ ¯s m´´2.d24r
ÿu¯Õps2N:2A¼¢;+°A[+ a¹A[+ Aÿ¼ØÿqA¼2 {2A¼[+r[ÿqA¼2qA¼[+r[.Ö ´Jü
qA¼ ÿqAÿqAü ¯CdØ Áa£gü Td2¢ m´ĀsT2.d4ü2 4rK -¯CdØ Áa£gü Td2¢
m´ĀsT2.dq2+°A+°+°JCd³u {ØBýÖz+° ¯Ă+°H2]m´´2.d2l°ûB ¢?«£ÅÓ®2A¼a2
+°H2.d+[.d¯+» A¼µÓØm´´2.d2¢[ÿu4»+r[-N»|a+Cds m´´2.d2+rA¼+°+° K
m´µÓl°×Ā +rµÓ» qA¼
4 [+°4rNÿ.dLmCd¢4Bwa2Bº ¹a£ uØü;+°A[¢;+°?«+°H¯Õ±paz¯2A¼abā2 {2N
+rK :Cda ü ¹a£>Ø2 4B ¹a£>Ø2¢[ ÿu4» -[ -+°Bº +« .Ö´qA¼ A[
T¯§á.»2A¼|+ W ³uL¶:+°Bº'¯[»µ[mĆ»Ø+°24rT L¯s£Bº[ 2m4³Õu2.£H
1a£ zBº 4aA»£ a¹ ¯2A»³u2 {2N 3Cdj»Cds¬i U jl°×sü¢ =l°× 2N+« 3+rµÓ
4 £NN ØµÓl°×sü+°[´Õ2.d {=2A¼+°["
WBºa£ 'µÓl×° süa+°a+rü4r Āsaz+2A¼aA» uCdü£L+«:T¯³u>¯ÕA¼¤Ö
µÓl×° sü£ÅÓ¡¸ 3µÓVa2¢ {2Cd +rü -T {2?uaz3Cdj»Cds¬i {ül°×:T¯³u >
¯ÕA¼¤ÖµÓl°×sü mCd2 +r {+r£ü2!q £?«[ĀNÿ2.d+¹ .dy `ü 2mC£ü)Aÿ¼ü
I-SERVE 96
ÖzA¼¬iT:2A¼l°×/´Ö \ĀsazJ?«[ĀNÿ2.d+¹ B[+«3 Ø+«sU jl°×sBº+r£ü»[d 2
qA¼ -¯ü +[ µÓl°×sül°× Ø¬i ´{?u§ü» [d 2 l°ûB qA¼ /A³ua`l°× A¹ ül°×
3+rµÓ4 µÓ+«s /#§ +°[´Õ¯s» {2N +°A :+° 3Cdj uÏ2 +¹¯2 ĀAÿ¼ .» ¯ ĀAÿ¼l°×Bº '
N ØµÓl°×üs 4L2]3¢]2.d»3¢]2.dBº-Cd[+«: K-TA¼Ø¢ÿu4rq-[CÖü¯-2A¼.»Cd
-Cd£?«[Cd.dyāÖ£?«4r.dĀsBºCd.dyā z-2!ql°×2A»?«+ zju4r á mCd2 {2Bý
»|a-¯ÕsCdÐ2q[Áag2-TA¼ØÖzC£sKCdBý]¾´!q§m´dCd2¢-Cd {2?uBº4+° AÿØ¼ ¢
'Cd.dyāN ØµÓl×° sü+¹¯2-Cdm´dCd2.ÖdØBº
;+°»ÅÓ = BÖi £;+°3Cdj$ÏBº m±Āa_¤ µ}2 .»Cd :u2?«µÓl×° sü+r£ü[¯2+°H ¯s-Cd
l°ûB `ü 2mC£ü)Aÿ¼üÖ4rü´#§+[ĀNÿ2.d+¹ .dy-´{Bº-Cd[+«
-TüDÿĀsaz
6C»Ā Ø24rU jl°×sBºA»[K+¹aBºA»[KXa¯L2.dBº¾í4r'µÓl°×süÖ+°Á¼T+«
/´+°L2.d {+°+°U jl°×sü¢=l°× 2N+« J?«[3A¼L2.» - ¯a2 {2BºA¼ +°AÉ¼¢
JCd³u {ØBý+« l°ûBµÓl×° sü¯2±ĀN2.£ü» +¹L+° qA¼4+° -T¯ÕN¤2.d qA¼Ö+°2+r£ü»
+¹L+° {2N4+°A[+¹¯2+°Õ.»µBº-A»¯ÕN¤2]2N
1a£ zBº4aA»£-u4azC»_aA¼¢l°ûal°×±pazD4¯l°×±pazJCd³u ØµÓVa£[8
+°¢a£+°¯¢=2A¼l°×´Àl°×XqA¼"+°K¯2-N=2A¼l°×l°×R¸±pqA¼"´Õ24ÅÓ¡Bº ]yA[
¾í+«I ¯¯L+«-N-2CdC»H+°4r=2A¼l°×u4´Bý2N"Ö+°?«µÓVa£¢¸+°uü+QtĀAÿ¼.»¯Õ£
¯ÕN¤2.d[Ö+°2'JCd³u ØµÓVa2¢+«m´W» 2]Cda£Cd+Nt+ru[|+=u¯ÕN2¤ .d4H\2N"
WBºa£ JCd³u ØµÓVa£[´{a4ü´{üü´Õµ.£ü=2A¼l°×XqA¼"-»NK
ÖzA¼?« m´µÓ.Ö_C£T {Ð±Âa4L+« ±p£ü[AL¢Bº¯s£ {AL¢Kl°×\#§[
£B+°Bº+°[´Õ2.£BºK ¯Ăm+¹Aÿ¼2C¹l°×Cdl°×CduBý2N+2CdA¼a2±p»¯L+«)TmCdBº
+°[´Õ2.£BºK ¯Ă¯2C¹2C¹+«ü+«üuBý2N:2+r+2CdA¼a2±p»#´?«+«;+°+2Bº
W<a2+°[´Õ2]2N:´{BºK ¯Ă¢m+¹Aÿ¼2+°H\2A" ¯³u2+°H\2A"wa2Bºq {A[+«
+ra`28T?«"KµÓmCd {¢A»Ð ÿu 2 {2N3ÿu 2A¼4Ùa+« K ¯ĂÖÅ}¸¯L+«:Nl°ûB
A»Ðÿu 2C¹[2Bý±paz2NKTmCdBý¢ ¯³uÿu 2/2NA[A¼4Ùal°×ÖÅ}¸¯L+«K ¯Ă
¯³u2C¹[2Bý±paz2N+2BºW<a2¢A»Ð qA¼ ¯³u qA¼-2A¼ ü¸-+°Bý+« ÖR¸
¯Ă¢+«8T+ra m´W» 2.»Ā +rµÓ2qA¼-2A¼ ü¸+2BºW<a£[.d¯Õ´{Bº-Na£4
A»Ða³uÕ CdÖ ± pCd2N-u|4;+° TBý´2Bº[.d¯Õ´{BºKl°×A[JA¼;+°m ´ 8aBºCd2N
=2A¼+°2!q-NXA¼\N-»ÿu 2Kl°× z2A» {2N;+°l°×2l°×Bº´2Bº.d¯Õ´{BºKl°×
A»Ð ÿu 2 ¾á4Cd2N =2A¼+°2!q -N .»A¼ ´2Bº -[ Kl°× z2A» CÖü¯ Kl°× 8J
CÖHd[+Cds´2Bº+°[´Õ2]2A¼+¹K ¯Ăl°×A[JA¼a£4 ´{#§A¼A»Ð ´{#§A¼:N
¯ĂÖz+°¯Ðÿu 2
/Cds z¬iÖZµÓÐaüa£4A»Ð©ĀICdÖ¯ÕgX+«.»L±pC£a-u2?«£ÅÓ̧A¼4Ùal°×;+°+Cds
¯Ă.»LC»3 ¯Ă¢+«a£4 m´»W2.dA¼;A»Ð m´W» 2.dA¼ +¹L+rm´W» 2.dA¼ ;
I-SERVE 97
-¯³uØ m´W» 2.dA¼'Td[Ö4µm¯2s l°ûB[a£¤a`.»¯Õ.Ö_C¹2NCdCĂd [AÿxÖiaC£Ø4¦
-»NÖ4¯mCd2Ö4ü¯[Nÿ¢ml°ûa>2Cd {ül°ûBá¯aTa¹Aÿ[TBý]¾´BºC£az
-[-ag2
a£ :+°BºJCd³u {ØBýTd2¢:A»>L\2N3da£4A»Ð©ĀICd¯ÕgX+«.»a£Bº+°+°
´{a4ül°×4r[>2Cd {ül°×4r[a£+°¯ül°×4r[= L+3d³Õu2¯Õ2.£ü»ÿu »+°ü4
qA¼-2A¼+°»3A»³u2-u {2Bý±paz2N
:+°
3A»³u2=2A¼l°×l°×R¸±pqA¼"ff-»NKwa2Bº m´µÓJCd³u {ØBº¯ NÿÖ42.»Cd

Ā Ø ¯g2A¼l°×£Bº3Cda£Cd+2Cd+rü23µÓVa£[ NH¾´?«§»|aµÓVa£üAÿ¼L2.£Bº
¯+°jµÓVa2 Nq¯ÕCda£Cd¯güµÓVa2W2.£H4A=2A¼l°×W2.dqA¼"-»NKm´µÓ
W2.d#2-2!q8T?«"¯2A¼» .dü2.dü»£µÓ2'¯2A¼2wa2Bºa+rü
-2Cd¯Ă2A¼ z
u³uØ¯Ă2A¼ z-2Cd¯Ă2A¼ z-2!q ¯Õ+°¯2A¼ z ¯Ă ü¸+°H|4m±ĀùN£dz¯2A¼2
l°ûB -2Cd¯Ă 2A¼» m±ĀùN £dz {üÖz+° ¯2A¼2 ü¸ +°H4| ¯g2q mNd ¯2A¼» u³uØ
¯2A¼2'wa2Bºa+rü¯2Aü8µÓVa2¢ {£Ö3µÓVa2m+° 24rW¯s2N3wa2Bº
a+rü¯2Aüq[µÓVa2Wu<2Bº2u4rÖazØ¯2 CdĂa£¬i£-u|4´Bý {2#2N:Nl°ûB
Ö4 µm¯sm´¯ÕA¼¤»
:+° JCd³u {ØBýÖz+°¯+°jµÓVa2-Cd[¯güµÓVa£[ NH¾´#§Bº +Cds µÓVa£ü
Aÿ¼L2.d# P¸±ĀCdµÓVa2¢+«m´W» 2.d# : K-Cd[ ¯Ă.» ¯TuĀü¢ÿu4rq
+rK3 ¯Ă-´?«+| wa2Bºa+rü£dz¯2A¼üA?« ±paz2N+°+°3µÓVa2¢8
a+°Ö aüql°×2B-ua£azu4r {2Bý±paz2N
a£
JCd³u {ØBý+« ±ĀCd µÓVa2¢+« m´»W2.d4r» CdÐa4r TA»³u z+«s a£ ?u[+«

+ra`»T?«"ff-»NK Bº m´µÓ
a£ TA»³uw+i üØ2Td2¢CdÐa4r ]y2N3ü¯Ø24r ]y2N-» #ü+«-ag2
qA¼ ¯2Āa_A¼¤ Ö ¯Ă-»+° m´d C£ü.»¯ s .»¯s {2Bº4r-+¹l°×2BCdCdsÐ uÏ£[
´#§l°×2#2NJCd³u {ØBý+« TA»³u z+«sTd2¢-A»>L\2N
¾Á¼tü;+° #.Ö_Cd {2?ua
Cd `_A¹¤mJ³ÕuĀĂØC
Cd©Āÿu»Cd Cd2Bºü¦,
±ĀµÓ_A¼¤¯ĂAU ¦
±ĀµÓ z+°s¯ĂAW ¦,,¯aÙµ¢¸+2° A¼4Ùa£Ø0uØ2¢
¾í±Â#§2!q-T Bº;¸ ±Â#§ q+°±pC» -TDdØ2-u|4_2Aÿ¼2 {2!q £BºU {Bº;
_2Aÿ¼2±pC»£Bº¯AW {Bº-[-ag2+°+°_2Aÿ¼ z+«s[-2A¼l°×U jl°×sBºĀ+rCds4r
W {BýC¹¯ B»
Cd¯Ø³u£A»£µÓyÿªC£Ø'µÓC»3C£j ³uØ©Ā2¯ÿª XffU jl°×sBºÖz+°

³Õu A» Cdü4B-2A¼+¹qa3A» Cdü¢ {2B»3Cdj:CdB»- {Cd£Bº-»»A¼£+°Ø2
I-SERVE 98
l°ûBQ»¯ Lgps2N-2A¼ ü¸¯AW ¯ zBÖiU jl°×Bs º=´{Bº¯2+°H ¯s -´{B»TA»³u z+«s
üDÿ¯s2N 3d =´{Bº ¯2+°HĀsBº»N = a .Ö´qa -N +r+°C£Pd24r >L\±pCd2N
+°+° TA»³u z+«s+« +rü [akd 2 = a .ÖdØqa -2A¼+°» JCd³u {ØBý+« _2Aÿ¼ a´Ö
¯Ă W2] ±p»#´?«+°u¸ 3Cdj T.£a` ¾´L\ ÖmX ÖzA¼¬i Ö4µmps+°s ¯A¼ Ùùü
3TabTā 2.£az
¯a´ ¹£µÓ2-a´ ¹£µÓ2
a£ zBº-A»T?«4aA»£";+°´+° ¯ĂW2]±paz2A¼2#£a a¹´+°ÖmXÖzA¼¬i

¯A¼Ùùü3TabāT2.£az-2#£a ¯Ă»A» q+°±pC»'4ùü=+°Bº ±Â# LĀsaz"
WB ºa£ ¹£µÓ2wa2Bºa+rü;+°?«¯a´ ¹£µÓ zwa2Bº N-a´ ¹£µÓ z
¯a´ ¹£µÓ z-2!qU jl°×sül°×+°H|4# 2?« ¹£µÓ z-a´ ¹£µÓ z-2!q
TA»³u zl°×sül°× +°H|4# 2?« ¹ £µÓ z :+°Bº JCd³u {ØBý+« +°H\2N ¯a´ ¹ £µÓ2
-2A¼ ü¸3 ¯Ă¢ÖmC£ØN4ùüm´ÿªT2.£az
1a£ zBº4aA»£¯L4r-ag2+rqA¼ ¯Ă+« £µÓ2-2!q 8T?«"W2] ¯Ă+«
3+ra»T?«"3 ¯Ă P¸´[.» ¯TAÿ»T?«"+2.Ö2T a24r.Ö´2Bý
WBºa£
¯<A¼¦<A¼µQÿa2
Ā Øm±pA¼¤a[sd,
[µcÐĀ: µhiq2mA¼2
]Cds2Cd¯Ø Cd2TA¼¦,,¯aÙµ¢¸
ü/.£yāÐ¯[µÐ¯ü ³ÍáÐC£[+°NH2.d uü#¸4r¬# i 2S .»y¯<A¼¦
<A¼µÓü= BýÖz+°¯ CdÐ¯ÕgX[.ÖBº4#§ uü¹-# 2?«QÿaBýzÖ +°]C£s[W2]]Cd2s
-2?ua
-u|4
£Bº»a »»a ff-»3¢.d= BýµiÖ uØ[l°×2]2´.»d A¹-u2?«£Bý

¯ĂW2] ¯Ă
-u|4¯2Á¼ü4rK3Á¼ü4rK/C£Ă³u24rK[aC£Ă³u24rK= Bý z<+° R+°¢¸
=# 2?« aI¯l°×a£q¹-u2?«£Bý ¯ĂW2] ¯Ă
a£ -ag Ö 2 A¼l°×2?u:A»¯a ´ ¹£µÓ2Öz+°¯Ða´2:A»U jl°×sBý ¹£µÓ
¯ÕgX'A¼µÓ¢'m´´2.d2¯CdØ »ÿu 2Cü\±pCd2N-´{Bº3 ¯ĂµÓ¡A¼¤¯Ðÿu 2C¹
¯CdsÐ4`2C¹m´+rW¯s {2#2N]Cds2¯a´£µ[±Â2N'a+°24rT\H {2Bº?u»
]Cds
¯Cdsff-[l°ûB+2A¼a2?ua:u2?« ]Cds2¢»ÖmC£ØN¯A¼Ùùü-2l°×LĀsaz
I-SERVE 99
:u2?« ]C£s[ W2] ]Cds [ =2A¼+°£a2!q Q[¢[ £¯ü AA´{ ´vLs4r
W2]±pdaz4+°3u-£Bº
Q[¢+[£¯üT\H/´?«+-T´{aj: Ð?u[+« ¯ agÖT+r {6£
+[£¯üT\H {£az4+° -T3U jl°×sBýÖz+° {ØC£gA¼µÓ¢-2!q ¯ Nÿ q[
A¼µÓ¢-ÿª£[+« ¯s {2?uaz4+°3]C£s[+«=2C¹+2Cda´2 {!q§¬+°-2A¼+°»
' £µ» ¯a´ ¹£µÓ2 -£a :u2?« ¯a´ ¹ £µ[ -2A¼l°× ¯Ă|+ P®
+2Cd Ø ³ÍaĀ agØ28aBºCd2N-´&Bº>L|4 Ø ³Ía£[+«/´+L° 2.»» Öm C£ØN4ùü
:+° -a´ ¹£µÓ2 {2N:NTA»³u z+«s A¼µÓ¢üDÿ¯s2N:+°Bº +[¯2Āa£ü
T\H {2Bº# » #qA¼-2A¼ ü¸3]Cds2¢ P®ÖmC£ØN4ùüÖzüw+Cd# s 24rK£?«+«
¯2_2Nÿ2] Ø ³Ía£ü4rK {2Bº {
a£ ]Cds£µÓ2-2!q 8T?¢Kl°×´vLs4r-agÖ2A¼l°×2?u
¯2Āa +°F>2
1a£ zBº4aA»£ ¹£µÓ 2!q-agÖ2N ¯ĂA¼4Ùa:2+r+2.Ö2¯2A»³u2/2N'

¯2Āa» +° l°×2!qA[+«F>»T?«"8A¹;+°F>2 {2A¼l°×2!qA[+«Ö+rü:2++°
F 2A[+«Ö+rü:2++°F>2-u a¯4r {2BH+°A8T#T"
WBºa£ '¯güµÓVa2+°[´Õps2N+°A'¯güµÓVa2a£ ?u[+« +ra`2¢´ü
{2B» H24 µÓVa2 =2A¼+°2!q A[¢» a+°a+rü +°aj£¯ü A\ {2?uaz £?« q¸ 3
H24µÓVa2=´?«+°´&Bº+Cds +Cds µÓVa£üCdda.»¯l°×2?¢2N
:u£¯üC¹[2Bý {2B»H24µÓVa£[+«+ra`23µÓü4ü]Cds2
-A»T#2B ¯Ă
µÓVa£[+« +ra`2 +r4üAff -2?u»Ö " ¯Ă +°A ¯Ð±Āü¢ a+°a+rü µÓVa£ü Cdd a
.»¯sN"+°+° ¯ĂH24µÓVa£[+«F>2
']C£s[+«F uü;+°?«+rA¼wa2Bºm±Ā`´L¯2A¼ z-2!qm±Ā`£dz.dü z
A¼Bÿºÿu -2!q£¯üq+°¯2Āa£ü
m±Ā`£dz {BÖi¬ bāaw 2Bº»ü£Bºü¢XL\´&Bº]Cd2s Ø+°s Cd2N3£dz {.dH2.d+°
±pC»¯2+°ü2-»A» qA¼m±Āù[+« ¯2A¼ {AqA-» Td2]Cds2AÐa£ mCd»
4Ls2´ _BºCd2N]Cds2¢¯2+°ü2 {2!qm±Ā`2¢¯2A¼2 {!q§
³Õua`Ø4abāBý Td 2¢ l°ûB :N :2C» ¯TÕ§ m±Ā`¯2A¼ ¸» ³Õua`Ø4a bāBý zÖ +°
]Cd2s m´´2 .d2Öz+°3+ra£[±Â2A¼C¹2N³Õua`Ø4a bāBº -2!qmÁ¼É U {Bº¯ Õ§ m±Ā`¯2A¼
3\C»m´´2.£[+« m´ÅÓd2 ¯s2N-N´vLs4r±pC»Ö+°2 ¯s2N-2A¼ ü¸»m±Ā`¯2A¼
[a¹Aÿ¼2 ü¸ Ö+°2 ¯s2A¼[ ¾Á¼tü .Ö_Cd£a -2A¼+¹¯» Ö4ü m±Āùd N Ö4
ĀAÿ¼ü.»¯s£a
:+°]C£s[+«wa2B¹F>2A¼Bÿºÿu -[.Ö±Ā+°AA¼Bÿºÿu -2!q£¯
I-SERVE 100
A¼Bÿºÿu dCdØ+°s
´va£Ðá T.£a`,
dAA2Áag¯Ø
£¯£Ām´+LsC£,,¯aÙµ¢¸+°2
¯L4r´va£ÐáT.£a`.» ¯s'm´´2.d2¢8 ¯s v¯CdØ24r+°[´Õ2.dA¼-u¯L4r
T.£a`.Öd Øl°×2B uÏ»2mNdA¼ü»j¯Õ'm±Ā´2]+°Áa£gü¯CdØ»[-2Z+°L2.»¯Õ
£?«¢+[£ [+[»[; ´¯+[ ?u¸BºCd£BºU {Bº';´&+¹ ?u[+«+ra`2
´vaÐ>jü¢.»¯Õ4?«§ÿu »:T¯C£Øü-»ÿu »3ÿu »3Áa£gül°×+Cdsa24ü
-2#4BºC¹2N£N-»a24»-»a24´[+« .»yN-»a24´[+«a£[N-»
a24:ua+°a+rüa24ü-2#4BºC¹2N+°+°»Q[+«
£¯ff-[ á
£¯dIX
£¯£ff-»N {ØCdXs£¯+°H\2.»N£¯
;+r+° UT+« µÓVa z :ü¸ ÖzA¼¬iT {£ ´va£Ðá T.£a` u4r .»d #2 ü¸
£?«+« »£N-»a24Cd4ü+¹+°±paz!¬¸C»£Bý+« £¯üq!q̧¢+°2¢ [ÕA»[
4?«§4rÿu .» ¯sJBº-u2?«£B»-az±pCd£Bº:N¢+°Aÿa¼ j 2
-¯ Ø4tac2dĀjC
-£Cdj£ØCdjÿu ,
dA¼ ¯s[ ¯sCdÐ2
Cd]yCds2TN¤a£´Ë ,,¯aÙµ¢¸+°2
A»[ ¬C»
i̧ ¯LÖ.d´{Cü\Cd+r[A[JA¼Cd-»ÿu +°ü4Cd2A¹¯CØd 2
+r[A[JA¼¯CdØ2-»ÿu +°ü4C¹2A¹-A»]Cds2a£ a¹ĀL.Ö_Cd£m±Ā´2]+°
Áa£gü[>Ö [ÿuT2.dBº»]Cds2+°+°»]C£s[+«A¼Bÿºÿu wa2Bº F> [».Ö±Ā
a£ 'wa2BºF uü+ ;+° T]mCdÖá¯a ¯2_2Aÿ¼2 {2N8T#2!qJ?«¢¸ 8
;+°?«W2]£wa2Bº Nl°ûBÖ2#»W¯s2N=2A¼+°2!q ¯Ă/A¼bTā 2.d?u[+«'wa2Bº
F uü+°H´Õ+ra`2TBý4r8;+°?-2A¼l°×¯L±pA¼l°×2Bº¢+«KÅÓ¡®I¯+¹£ü2!ql°×2Bº¢
3+rµÓ {2BH.Öa {¢KÅÓ® {2BH
-u|4]Cds2´{?u§H-2!qm±Ā`¯2A¼ {2BH;A¼Bÿºÿu £ {2BH+°+°» J?«¢¸
8;+°?«W2]£wa2Bº NW2]IaCd2N a¹TAÿ¼24r.Ö±Āü2!q'wa2Bº;+°A[++°?«
F uüQ»F u2l°×a£Ød z-2?ua-2!qTCdsÖzü+°ĀÖCd- #
'wa2?«+ +°H´ÕµÓ_t ¯a£cNTd üF>2Td ´LC£Ø42.» ¯sm±Ā`¯2A¼A¼Bÿº ÿu ü
wa2BºWĀsazTd´LC£Ø42-2!q8T?¢CÖüĀ"µÓ_t¯a£cNTd üK]CdĂÐa±Āq
-K -T ]Cds +°2!q DÿÖT +r { -K ÿuT2.d#»Q[»
¯2»A¼ØC£Ø4 zff -[ l°ûB

-2?ua
Td2>Bº2+°A]C -2!q .»Cd2+°ATd2]A¼Dÿ2=u- {Cd2N"-[
¯2A»³ÕuĀs»Ö;+°Bº+°ü¢Cd aù[Cd» .dµBºC£Bº±Ā z4r+°[´Õ2]2N:u2?« K
I-SERVE 101
=u¯2ÿªT¯s£az"K]Cds2¢;+° .ÖiCdØ2 {2Bº_?«§A[3Aÿa2.»¯+[;+° m´Xÿu¯
+°[´Õps2N-2!q;+°A¼µÓØ2-ÿª£[+« ps2N'A¼µØül°×»|a3Aÿa2qA¼+°+°: KK
]Cds2¢ {.ÖiCdØ2Öz+°a±Ā2Cda£q-[.Ö´#2¢Cd´{qA¼:A»Cda£['m´´2.£[+«
´?«§2.d '>4 uü 2C£ 4B ;+° 3ÿu ¯ +°+° :N l°ûB³Õua`Ø4abāBýzÖ +° ]Cds2¢[
.ÖiCdØ2Öz+°a±Ā2Cda»+°+°Td ü]A¼Dÿ£ü-#2¢Cd´{qA¼8¯2»AØ[8
Td[.d¯Õ£:N¯2TCdszÖ +°]Cds2¢[.ÖiCdØ2Öz+°a±Ā2Cda»-»-¯2Aÿ2
¾á4rH:N¾´L\+Qt ¯2»A¼Ø2Td 2+°[´Õ2.d#2Cd\Ù¯2»A¼.ÖiCdØ2Öz+°¯āLs
¾á4Cd {2#2N-uTdüKCdBý]¾´#§l°×±pC»T\qA»Ö+°2
+°+°a£
-¯2TXs a uBºØĀg
¯0ud>£Cdj» ,
->B¹4HC£2A¼¦
CdØ+°s¯2»A¼¹ÿª ,,¯aÙµ¢¸+2°
»AØü+°[´Õ2.d+°±p #2-»N]A»+°a¯2¢m´XÕ2´_Bý!¬¸C» -2!q>BºCÐd 2-2#[
]A»+°a¯¯Ðÿu 24?«§4r¯m´XÕCdÖ!¬¸C»µµÓÐCd32A¼2üDÿ¯s2N-2A¼ ü¸)a£ {Ð
>BºC£ÐK NH¾´#§;¯2»A¼£[l°ûB´LCdØO2.dA[ ü¸´L´vak32A¼¯Ða´{BýT+r
4 [+° 'µ¢¸+°2¢
4RC£2A¼¦ff-» Á¼2 {2N ü4r6C»'Á[+« 32A¼2

q[£Bº-[-ag2.Ö±ĀH-u.ÖÁ¼ü.dl°×!¬¸C»:2mNd>[CdÖ32Aü¯acq[£Bº
-[.Ö´{+¹£HA[+°£4RCdµÓut[+«ü+°ù Xs.»Cd
8+°a¯ÀÿªCd¦ff´L´vakBº4r-az£Bº
-»-ag2.Ö´Bº»¯ z]Cd [£Ø0uØCd-Dÿm±Ād2
1a£ zBº4aA»£
->B¹4RC£2A¼¦CdØ+°s¯2»A¼¹ÿª ff-2#£a>BºCÐd ´[+«a£A¼

.»Cd CdsÐ ´[+«a£A¼-2#£a;+°Áag2-azC»>Bº2+r£Hq+°±pC».»Cd 2+r£H
-Q+rl°ûBºA¼:Q+rl°ûBºA¼-2!q =ul°×A¼aCd2N"
WBº
CdØ+°s¯2»A¼¹ÿª ff-» .¹#¯2»A¼µÓut[ {Ð¯L4rÙ -ag2.»¯+¹qA¼u³uØ

Tdü ¯CØd CdÐ _N¤C¹ m4³Õu2.d#2 ´|a ¯2»A¼2 -2C» 4rK {Ð -l°×#¸4r µÓ¡A¼¤
.»Cd CdÐ2+rA¼CdC£sÐ[m4³Õuu2]U jl°×sBý+« u³uØÁa£güJA¼¯CdØCdÐ_N¤ {2BºA¼-2A¼.»Cd
U jl°×sBºCdØ+°s ¯2»A¼Bº¯2»A¼ NH¾´?«§£Bº- {Cd£Bº:u¯2»A¼ NH¾´BýC»
T\H {2B»£Bº|+ ü]CdĂÐa´{B»- {C£Bº-2!q£Bº->BºBº- {C£Bº
1a£ zBº-u2?«U jl°×sül°×m_³Íj+ra Xsa´Ö ¯2»A¼2 {2#2N+°A3¯2»A¼ 2
T\H {2!q£ÅÓ̧l°×CdØ+°s¯2»A¼CdÐ2=u´BºCd2N"
WBº£ÅÓ̧l°×m_³Íj+ra ]Cds Xs 4Bm+° 24rm_³uj ¢ØX¢EÖ m_³uj+°2!q DÿÖ
]Cds Xsq[AÖi±pCd2NuNÿCd Ö ±pCd2N-2A¼ ü¸£ÅÓ̧l°×3a+°Ö¯2»A¼24BT4üA¼
+°l°a£ {Ð-u2?«¯ÕgX[ĀNÿ2.d
I-SERVE 102
:2Cdlû° ;+°A[++°?« F uü.Ö´{ l°×2# ¯s £2+°A3 a¯¢m±Ā`¯2A¼A¼Bÿºÿu ü
wa2Bý?«++°H´ÕTd üF> z-[.Ö±ĀJ?«»¯2»AØü-2?ua-[l°ûB.Ö±Ā
'¯2»AØ[+« ü+ra`2¯2TCds]Cds2¢ {2B».ÖiCdØ2-[l°ûB[a´Õ2.£
:+°'¯2TCdsl×° F>2¯£jmCd2¯£jmCd z-2!q|+ üÖ-¯ÕsCdsÐ2µÓ¡A¼¤¯Cds
'¯Cdswa2Bºa+rü;+°?«-»+°a´¯Cdswa2Bº8+°a´ ¯Csd
-»+°a´¯Cds-2!ql°×2Bº4r;+°¯Cds_2Bº4r;+°¯Cds.Ö#§4r;+°¯Csd ´{#§4r;+°¯Csd
-[:u-»+°a+rü3+ra£üC¹ {2B»¯Cds
8+°a´ ¯Cds -2!q A2?¢¸ 8 a+°´{ ÿqAü {2Bº { -2C£ ;|+ 8+r2B ¯Ða´24r
{2#2N
J?«¢¸-»+°a´¯Cds[>Ö¯Cds+rA¼8+°a´¯Cds»[>Ö¯Cds-A»µµÓÐCdÖ¯Cds
a¹A¼ÕC§ ¹.d ¯s'¯Csd +rü¯Cds -[ ¯¯s Cds-[;+°Tÿu42.»d .dyÿª CdÿTª ØA¼Ðas
+ruü_?«§¯CdsTÿu42.» ¯s-N
+rü¯CdsffJ?«¢ as ¯Cds[>Ö¯Cds:+°Áa£gü

3Aÿa2.»¯+[ {¯Cds
¯s¯Cdsff£?«¢3Cdj¯Cds»[>Ö¯Cds
:u L+[a+rü¯C£sTÿu4rül°ûB.Ö±ĀaCÖü¯+¹ ü¯Õ #8T#2!q=[
Tÿu4rü££?[2?«K Nq¯Õ -[a+rü¯Cüsd ¢-4C2d 4r {¯C£sĀ £Ø[´#§+¹£H
A» -¯2Aÿ2 .ÖdØH A[ q̧ ´L´vak 32A¼2 ' ¯C£sĀ £Ø[+« ü+ra`2
ám_³uj»[ u[+« -Nám_³uj+°2!q DÿÖN+rA¼ A[+°2!q ĀaÖ ¯s {»|a |aQ
qA¼
a£ -agÖ2N+°A'¯2Āa£[+«+ra`á2á8T?«"-[m´W2.£ {¯2Āa£[+«
+ra`2H24µÓVa KA[+«+ra`2]Cds KA[+«+ra`2m±Ā`¯2A¼A¼Bÿºÿu üK£?«+«
+ra`2¯2»A¼ØTdüKA[+«+ra`2[aÙ`m_³uj KQ[+« »|a+ra`2qA¼K:N-[
+raùül°× üÖá +ra` K .day¢C»üy+£2
¯2ĀaF>[ajü z
1a£ zBº4aA»£'+ra`á2á¢8NmÁÿ2"A»[Cü\2.dl°×2!q¯2Āa2CdÐa4r
W¯s2N"
WBº ' +raùü a¯¢ +«2NA[+°2!q ¾íN 4Ń .»CdÖi2Cd¢ =+°Bý +°+°Bº ¾í¾í
+raù[´#§l×° [A[[ajH2.£H
]#§] L+ra`2µÓ¡A¼¤ ám_³uj2-£2.£CÖiC»A[JA¼ ¯Ăü42.Öd ØH
=´?«A+r"CdCdsÐĀ+°C£a2+°H4| A+r
-N.»Cd+r+°±pC»A[+«Ö+°Ö!¬§¯
C£sĀ £Ø[´#§+¹£HA[AÿØ[2.£H
-Ql°×A¼a+°±pC»¯2»A¼ØTd AÿØ2.ÖdØH:+°B¹]l°×2N¯2TCdszÖ +°3Aÿa2
I-SERVE 103
q[¯2»A¼Ø2Aa+°»Aa+°A¼+°+°|+ ü¯2»A¼ØAÿØ2-¯2ÿª 2+°+°¯2»A¼ØÁa£gül°×
+ra`»T?¢µ¢Nÿ2]T.£aÀÐa£[akaz2]3>4C£a`ÖCdCdsÐ2JA¼ ¯Ă[ü±ĀH
-2!q:Nl°×2Bº:N_2Bº:C£ØNm´Ö4rü-[2?«¢ {
:Nff-»-2µÓ»T?¢
T.£a`.»¯ÕA[JA¼ AÿØ2.Öd ØH
qA
CdCdsÐ ¯Õff-A» {Ð-az {£ {-» £+°Ø2¢ {
{Ðff-» Á[+« 4ü

-ag»T?¢T.£a`.»¯Õ µ¢Nÿ2]3µ¢NÿC£ag2JA¼ ¯Ăü42.ÖdØH
:Ql°×A¼a+°±pC»
m±Ā`¯2A¼A¼Bÿºÿu üffJA¼ AÿØ2¾´#§ .dy-2!qm±Ā`¯2A[

3±ĀHA¼Bÿºÿu -4r£¯ü´LCdØO2.£H
'wa2?«¢8N>a4rü£J?«Ö+°Ö!¬§]C£s [[a¹Nÿ2.d+°CdÁ¼
+r_?«§ĀAÿ¼A¼4Ùal°× .»y¯L+«m±Ā`¯2A¼[a¹Aÿ¼ z£¯£C£Ø4 z]Cds[a¹Aÿ¼ z
-» Bº+°H¯Õ;|+Ö#§+2« N+« Āsaz
' Bý2?«¢.d ¯s£¯£C£Ø42 VA¼a2»aáÐC£[¾´+°H2.d#2 2?«N
'´[:2A¼¢ {]|+T#2!q £¯+°dÖC» 4rK ¹£µÓ2üDÿ2.dA¼; ¹£µÓÖC»
4rK£¯£+°d2üDÿ2.dA¼´Õ]yl°×NLC»4rK¾´R®l°×A¼aA¼;¾´R®l°×NLC»4rK´Õ]yl°×A¼aA ¼
-#§2#2NJ?« a¯
'wa2Bý2?«K+°H´Õo24Qd4üNCdCÐsd uÏ2CdCÐsd uÏ2ÖzA¼#µm¯ s uÏ2C¹m±Āa2ÿª Ö
+2Cd ]Cdsµ2X[+°H\¯s2N]Cds2.du¸L+Qt£¯£C£Ø42>a4Cd2N-N>L\+Qt
CdCdsÐ uÏ24?«§_BºCd {2#2N
-2A¼.»Cda£ ' Bý2?«K+°H´Õ-ÿªØ¯Õ2.£H6C»;+°!qaCd z2A¼¯<ÿ¢|4.dyā
A¼a24r NH¾´?u§H
CdCdsÐ uÏ2 ¹£µ¢
£¯£+°d8 .d,
TAÉ¼¦+ra`C£24C£Ð
A¼ĀĂAÿØ[¯ÕgC£ØCd¦,,
CdĀjmA´Ë dC»
±½a `T»+«£,
ÿ¢|4.£yā2A¼aCd¦+°C£Ð
mCdd »CdCĂd mµÓ» C,,¯aÙµ¢¸+2°
a£ a¹ĀL.Ö´{ Cd£T
£¯£+°dT uÏ
¹£µ ³Í C»,
¯ +rü2]a£ÿªØĀs
ÿª [s´ËüA z»,, ¯aÙµ¢¸+°2
I-SERVE 104
a£ £¯£+°d zCdCdsÐ uÏ z ¹£µÓ z-»' Bº8+°+rü2¢¯ 24r
-ÿuØ¯2.» ¯s» ´ËHC£ü[ĀsazJ?«[TBýTBý4r-ÿªØ¯Õ ¯s ¾¯i[l°×¢¸ ;++°BºTBýTBý4rÖR¸
µÓmCd {ü+¹#JA¼ ´Bý!q̧ ¬+°-N 2]´[+rA¼+°+°' Bý2?«K+°H´Õ=ü¸»ÅÓu
X2#£Xa4Cd£ ¯s£±pCd£´Bºl°×£»ül°×[ {£=u {£82.»¯s£
3´l°×2B-ÿªØ¯Õ2.£H
a£ m±Ā`¯2A¼A¼Bÿºÿu üJA¼AÿØ2¾´!q§TAÿ£[4L2].dLy¯s£2-2A¼¢
m±Ā`¯2A¼[a¹Aÿ¼£¯£C£Ø4]Cds[a¹Aÿü Bº+°H´Õ;|+Ö#§£2J?«¢£¯£C£Ø42
+r£ü2!q£¯£+°dCdCdsÐ uÏ ¹£µü+°H´Õ -ÿªØ¯Õ2.£ü[.Ö±Ā2
:+°m±Ā`¯2A¼[a¹Aÿ¼2T\H {2N:N£¯£C£Ø42C¹¯ 2
£¯£¯2´LC£Ø4rC
]Cd2s 4.yd Cā Ød ]CdCs £,
m±Ā`¯2A¼ [a¹Aÿ.dy
dAÉ».dyā¯ÕCdAÉl°×a,,¯aÙ µ¢¸
a£ ]Cds2-»N]Cds2+rl°×2B±p£ü2!qwa2Bº/±Ādü£az£¯£C£Ø4 z
m±Ā`¯2A¼[a¹Aÿ¼ z-[K|+N+r£ü+2!q-A»-ÿªØ¯Õ2.d
m±Ā`¯2A[[a¹Nÿ2.£ül°×2!qm±Āùd -ÿuØĀü.ÖdØH-T.£ü {4a {ü
A¼4Ùa L[Ö4 TAÿ£ü4B»ay+¹£H3³Ía[d ü4?«§4r±Ā?«2.£H
£¯£C£Ø42.ÖdØül°×2!q+[/±Ādü£az
Áa£güÖz+°3N¢ Aÿ¼Ø¢-2Cd2¢4B8 aql×° 2BÖ2?« {2B»
¯£jmCd¯Ða±Ā[/A¼#¸4r.dBº#2»ay+¹£H
a£
[¯Ă24 Ø ³ÍaC£ÐC
ÿª ÿu a£C,
µÓVa£µÓA¼LcC£ÐC
£¯£m´ asC»,,¯aÙµ¢¸
a£ 'TAÿ2¢ BºÖ#¸£az
Ø ³Ía£ü.» ¯#´{Bº[¯Ă2424r {2BH-2!q+«+° >üC¹ ¯³u2´[+«a£A¼
¯2+°uü´[+«a£ {
¯2Āa2¢>L\±pazTd ü P¸ P¸ÿu .ÖdØa£A¼+«P¸TH#¸ züCd
l°ûa¹ya£A¼+¹L+°üCd {Ðl°×2#4Bl°ûa¹ya£A¼
'µÓVa2W2]±p»A¼» # L]±pa£A¼
:u.» ¯s£¯ü[ü {
I-SERVE 105
a£ :[/±Ādü£/±Ād24r£?«[£Bº+¹+°±pC» ¯Ăo24Q¯+¹ ?2
ĀAÿ¼Ø2+rA¼

µÓ+°ØC» ¹ qCd 2T£dz+«s [2NC£ff¯aÙµ¢¸

3/±Ād28T#2!q
-AÿØCdjTAØNÿ4 ¦
ĀAÿ¼¯24 8 .d,
£¯£¯2´LC£Ø4¦
m±Ā`¯2A¼[a¹Aÿ¼ ,,
8C£Āsdz+°sd¦´{©Ā§¦
¯[s]Cds>»+«ü,, ¯aÙµ¢¸
»A2Cd µmĀsAÿ¼Ød2
¯>Ā24CØd 2
£¯£´LC£Ø42
m±Ā`¯2A¼[a¹Aÿ2¼
'£ü4;+°A[;+°?«´L´{§2.»¯l°×»/±Ādü-K+°H´Õ ¹£µ[ĀNÿ2]
¾´BºC£azJ#[2?«K+°H´Õ-ÿªØ¯Õ2.d#»/±Ād2 a¹/±Ād2q»qA¼³ua¨Ö42Q[+«
´[+« a£A¼
+°+° a£ {Ð ' £ü4 /±Ādü .d+° 4r -ÿØª ¯Õ2.d 6C» :T u4r ´#§
_Bü2!q
¯242ff±p£H+°+° {Ð z2A¼4r
¯24´LC£Ø42ff»a y+¹
1a£ zBº 4aA»£¯242-2!q 8T?«"
WBºa£ ¯242-»N;+°
£¯ff
ÿu£ÿu» Áa£g£2
³ua£¶ a¶ T+raA,
H££¯£Ö©Ā
Ā¯24:X+°AÉ¼ØC»,,¯aÙµ¢¸+2°
a£ ;+r+° H£¯]Cds2¢ {2!q+[Áa£güC¹+°H¯Õ ´{Bº¯2C¹ z
L+[Áa£güC¹+°H¯Õ´{BºT©ĀA¼ +°ü4Cd {2?uaz'a+°ÖT+ra£ü aü
+°H\2.» H£¯ ´|a
¯242ffQ[AÐa£>L|4´ü+°asl°×_2Aÿ[+°H\Āsaz
U jl°×sü]Cds2¢ a¹a+°2¯2Āa2 {2#2NA[ ü¸ £ÅÓ®l°×¯2C¹ T©ĀAü»
ÿqAq -2# {-u2?« ´LµÓ¡A¼¤ £¯
-¯242ff-2?ua'-¯24 » £¯AÐa£>L|4

´ü+°asl°×_2Aÿ[+°H\2.d {
+°+° a£ {Ð H¯24r[´LCdØO2]´LµÓ¡A¼¤¯242C¹-¯242C¹ Ø ³Ía£ü
I-SERVE 106
Bº´{Cd U j+«s +¹¯2 m´dX2.d A[ +¹¯2 {Ð 3Cdj T.£a` ¯ NÿÖ4 z
£¯£+°d z -»£?«[ 8+°+rü2¢ - ü2D2.d A[ ü¸ Kl°× 3Cdj Ā+rC£a2 üDÿ¯s2N
µµÓÐC£2A¼ a´Öm_³ujÁ[-2A¼l°×2?u {
-[3MaÐN¯s W ³uL¶/´µÓ m´+a° ù[ z\2.£Bº
:+°3 ³uL¶Ö2#¾í[a£Ð`m´+a° `
2¢+«m´W» 2.» z2A¼:´?« al×° >L\/´µÓ
m´+°aù[;+°ĀL¯Õ2³Í ¢+°2.»¯l°×2A2
´m+°a`¯Õ2³Í ¢+° z
Q[+« Ö+rHm´+°aùü
dC¹£: [ÿªC£[ ud2C»» uC£[U [sff-»

»A¼ £+°Ø2Öz+°m+° 2¢/CdXs¯ÕXg m´+a° ` uü4r .£yaz£?«¢m´´2.d2Öz+°/CdXs¯ÕgCdü
4L2].dLy2.£a
¾í»A¼£+°Ø2m´+ra2 z2A¼l°×±pC»
dmCddsØDÿ¯2TµÓ2Xff¢+rüA»[¢üazĀsÖ
-N-» £+°Ø2 ¯s2NA[m´+ra2'm´+°a`2¢m´´2.d2Öz+°/´µÓ [üd[
4L2].dLy2.d ü¯Õ {2N+r[ ¯Ă {2Cd alû° m´´2 .d2µÓT2.dA¼[-2A¼ ü¸ ¯ĂÖz+°
/´µÓ »ĀNÿ2.dA¼\ {2A¼[+°+°'m´+°a`2¢ ¯Ă/´µÓT2.»TAÿ£ü W ³uL¶
T L2.d¢Cd£a['m´+a° ` 2Öz+°´ÀL+¨ rÿu42¢.Ö±Āa-2C»4r+°¯ÕA¤2Cd.day ¯ÕXg m´+a° ` 2C¹»
:2.dT2.d´vaw si±paz2A¼[:+°ĀAÿ¼£TAÿ£ü¢Aÿ¼»T\H {2A¼[l°ûB'´ÀL¨+°¢.Ö±Āa
-2A¼|+'m´+°a`2m±Āa2ÿª2¢ W ³uL¶ CdÖz+°¢Aÿ¼
´{!q§N¾´L|4N ¯Ăff-»
-2µÓ2C¹m±Āa2Dÿ2.£Bº
3Cda£Cd -+°asC£Ð[4L2]+Nt4rT L2]3¾ía£>¯ĀXsÐ+° U {ül°×Ö+°2
üDÿ2.» m+° üm´ĀsT2.£Bº
3¯2A¼abā24r+2A¼aU {ül°×>£j2CdaĀAÿ¼£_ü2 ü¸'>j¢mĆØ» +°24r4a 2#
q+° ±paz£8A¹T]mCd¯2´Ë # ü¸3+rµÓ22] {#§2Bý´2Bºa£H´Bý #¸4rCdCÐsd uÏ2
üDÿ¯s {2#2A¼[.Ö´ÕQ[+«/A³ua`4r
¯ÕA¼¤ZCdff-»+°A¼É .Ö±ĀBº
' +°AÉ¼¢ TA»³ua£ ¬i >l°×Bý+« T³Ía dmC£ ¯ d2¢ = a¹ ¯ÕA¼¤ü ±ĀBý Ń
±Ā#ü-+¹l°×2BT[´Õ2]3¢.dü|aw+Xs2]U j+«s[m´ĀN2.£az
'+°AÉ¼Cda£Cd W ³uL¶ ¯Ă2!q8T#»m´µÓq Q¯Õ£¯£´LC£Ø42wa2Bº
a+rü4r/2#2A¼K£?«»Aÿ»Ød£¯£´LC£Ø4 z9}Ïd£¯£´LC£Ø4 z-2?uaK-2A¼¢
AÿØ» d£¯£´LC£Ø42U jl°×Bs +ý »Ød£¯£´LC£Ø42TA»³u zl°×Bs +ý {2?udKT L2.£Bº
3¯2A¼abā24r» W ³uL¶ m´´2.d2¢[U {ü2C£8A¹;+° >j¢ l°×_2Aÿ¼ {¬i
{2?uaK -2A¼ ü¸ ' >j¢ .d#§ +°[´Õ2.» U {¢¸ +Nt 2N mCd» l°×
_2Aÿ¼ {ül°×2#_2Aÿ¼ CdÐ_2Aÿ[¾´2.d+¹l°ûBºAK¼ T L¯sQ[+«[A¼ac 24r
´{`Ø±Ā üff
-» pA¼aü+°AÉ¼.Ö±ĀBº[ u[+« :N¾Á¼t+°AÉ»J+rA¼Cd CdHA¸ ¼2mBºü;|+ĀL3+°¯Õj+°24r
4X2.d4r Cd±p U ¬i :A¼ta pA¼aü .»¯l°× CdCdsÐ T.£a .day» ] +°AÉ¼4r H.£Bº
I-SERVE 107
W ³ u L¶ Q[AÐa£ _2Aÿ ¼ Cd Ð _2Aÿ ül° × -ICd 2 4r 3¢]2.d 4 ü 4 B º 2 l° û B ;+°
Ö+°ĀAÿ¼¹±Ād»[3d[a´Õ2.£Bº
3Cda£Cd;++°´{Bº-+¹l°×2B¯NÐ.£a`m±Āa2ÿªÖA[+«a Ð2Cd4a¢Aÿ¼C¹BÖi
/#§2Bý_N¤T+r¯2.Ö2N3Cdj uÏ2+°H4| Ā +rµÓ2l°ûB {2A¼[.Ö_CdA[+«[A¼ac24r
±ĀC£ÅÓ¢+°2¢_H.dm+° Ls.»¯ÕCdCdsÐ]2CdµÓ¡m+r.£aØüCdCdsÐ¢Aÿ¼TĀsa24rT L2.£Bº
:+° CdCdsÐ uÏ£[ -2A¼l°×»2A¼l°× 'µÓÐa£a£Aÿ¼ ;+° 2] /±Ād [ .Ö_Cd A[+«
C£a£`24r¯Õ2³uĀ+rC£a£2Cda
m´³Í¸A¼ .dLmCdffT L2.£Bº

_H.dm+° Lsff+°AÉ¼¢|+ ü2CdC£sÐ¯2AÿTAÿ£ü-ØÖVX¢m´X±ĀA¼.»¯Õ

W ³uL¶m´³Í A¸ ¼ +°A¼É ¢+« .»y¯L+«ÿ+ª s« aÙ CdCÐsd a£Ùül°×4ü-»+° -2Cd¯Ă 2_2Aÿü¯[Cd24r
T L2.£Bº
:+°B» A» C£Tm4³u ´v> .» ¯£a p³u2 ÿu 2C¹ A» ´v> .»d ü¯Õ TAÿ£[
T L2.£Bº
'¯2A¼abā2¢» uX¢ z+«sm´d CdT+rĀ[+«A uXÖz+°-¯ÕsCdÐ2l°ûBº
;+° - ¯a»-[[a´Õ2.£Bº
3¾í ¯4 ` ÿª + « s [a Ù ` ÿª + « s 4 r [a Ù ` ÿª + « s [a jü uÏ 24r [a jü uÏ 2
[LÐ+ra£C£jÿª 24r´L`X.Ö2A»m´m+«dl°ûBº .d+°4rT L2.£Bº
'TAÿ¼24r uÏĀAÿ¼¹±Ādü+°AÉa´24rm´¯sL2]Cda£Cd:[ĀAÿ¼üAÐa£
A»[>az2.£ü[ĀAÿ¼l°×Bºm´dCd2.»¯s£B¹-u2?« d4L2].day m±Āa2Dÿ2.£Bº
W ³uL¶
'.day l°×´ËH Cd»
4rNÿ ³uL¶ff.dLmCd:A»'m´+a° ` 2ÖzC£s[+«|+2mA¼D2A¼ {

'+°AÉ¼¢4rNÿ-» ³uL¶+«.Öa {¢Ā2.»¯s {2Bº4r]Cd4u4r ]y2N3
Cd4¢3dl°×C£+° ¢d£Bº4r´{?«§#¸£Bý z¯HCd2¢£B+° ³Ía£ uØ[+« a£ ¬i
a£>Ø»H#¸] L+«+[¯2+°#´L¯ÕgCdü¢-\¢+«A¼+«3Cdj³uCdØ.»¯l°×#¸+°üu2?«N
]y2N-N¯ a4r¯2 CdĂa£ü.dLmCdCdl°×´?«§Cd4 ³Í-azC»£ü4[ z©Āü
{2#2A»Ö '£ü4[T©Ā¢¸ -2Cd ¾Á¼t +°ü=u ]y2A-[4rNÿ ³uL¶ 3µÓyaØ´Bý
±pdBº=2CÖi£-N+°q+°A-[A[+?«§±Ā|a¯ÕCdCd´¯Ă¢Cd´Bý±pdBº
+rK-+¹[VX4rCd+°ü¢.d¯Õ3a£ uØ[3d'ÿª TJA¼[>24r.dBº#2
¯2ÿªT2]2N3a£>Ø2¢= LBý\£ÖzÖz?«A+r¢d£B+°Bºa£$4r {2B»£BºK
£Bº3Cdj³uCdØ.»¯l°× a`«2.£BºK.Ö_Cd£a
:A»T?«"Cdl°×+°ü¢+°[´Õ2]a£>Ø2:´{Bº:ü¢=u+°[´Õps2N"A[+«'m´>ü2C£
Ā+°Ø2=u.Ö_Cd£a"-[3¢]2]3¢]2]8J-ag2+r+°Tk Ls 4L2]Cd´¯Ă
.»µBº
3ĀÐTmĆdØ+°Ö+ru[a±Ā¢+°+rü [ Āa+rü [CdC£s+rü [Tÿu42
.»¯ÕA[+«¾Á¼tCda2 ¢Bý2]
{Ð¢d£Bý4ra£>Ø2.»dBº2 mCd»+rA¼dØ {Ð P¸

ÖR®3a£ uØ[.dµ+¹ Bº2l°ûBK+°fq f-[.Ö´Õ dÖ±pdBº
4rNÿ ³uL¶ ' #ü´vLs4r jq+° P® a¹ĀL3a£ uØ[+« ÖR®.dÂ.£yBº
I-SERVE 108

´vaÐ2Cd.d¯Õa£ Bº2+°ü¢ÿu4ÖC»:´{BºCdl°×-N P®=u+°[´Õ¯s2N"ff-[

3¢]2]-a2g +r+° P®Cd´¯ Ă.»µBº' #Tk Ls+°[´Õ2]
;|+mÿu2X;|++rü2¢
-»+° 2N+« +°H|4- +rµÓ2 {2A¼dØ vÐ Ðl°×» a£>Øm´>ü;|+a+° Ö mÿu2X[
-ÿªT¯s£a+°+°KA¼2C£mÿu2C»ff-[.Ö´Õ dÖ±pdBº
4rNÿ ³uL¶ P®Cd´¯ Ă.»µBºTk Ls P® ]y
mÿu2X dA¼Õ§ 4ü£Bý+« ;++°´{Bº

ÿªCd+rü C£s2Cd2 as +rü¯[»µÓ2u4r4¹.dL¯s2A¼dØK ¯Ă;+r+°¢d£Bý
.dLmCd¯jL2.dBº2 mCd»+r+°3¢d£BýC¹Kl°×C£AC£jØ[l°ûB-2#4?«§2N'¯CdØ2
Kl°× C£L+°24r -agÖ£ -ÿª á24r j_N¤ +r Bº2 qA¼ :N ¯Ă .» ¯ ÖĀ¢¸
a+°?« Q[ -Nÿ4T2.£ü2!q {Ð Cd´¯Ă .»¯Õ K ¯Ă ´LµÓ¡A¼¤2 .»¯+¹£Hff -[
.Ö±ĀBº4rNÿ ³uL¶ Cd´¯Ă.»¯Õ mÿu2Cdü[2?«KA?« U jl°×sBºdØBº
¯2m4³u 24r :Q +°AÉ¼ ´vaÐ2 /CdXs m´+°a`2¢[ E¢±Ā0uØ2¢ D2_ m´XD2uü
±pHwa2Bºm´´2 .£ü ;|+UT+« +°[´Õ2.£az3m´+a° ` 2¢» ü `¹±Ā0uØ2¢;+° a£$+«
+°ü¢ +°[´Õ2] A¼µØü 3 Cda £Cd :ü¢ +°[´Õ2.£az :+° ¯ÕgX m´+a° ` 2¢+« .»y¯L+«
ÿuaÙ¹±Ā0uØ2¢µÓ¡m+r.£aØBºCdµÓVa£[Cd» Cd4ü¬#§l°×£Bº:+°Bº '4rNÿ .dLmCd¢3
Bº+°AÉ¼ü+°H ´µBº W ³uL¶
E¢±Ā0uØ2¢ EuA»T+« D2_ m´XD2uü 2?« m´´2.£ü +°[´Õ2.d?u[+« +ra`2
¯a¯ÐIA»TÖz+° a m´ÿu 2-£a
ü `.dLmCd¢=+°B¹-BºT¢[>24r»>L\;+r+°¯[»µÓ2ü ` ³Ía£$4rL+«
+°ü4r ]y2A¼KA[+« +ra`2A»»2mA¼Bº´2´Õ4raB£Bý m´ÿu »£a
ÿuaÙ¹±Ā0uØ2¢[¯2´Ë#ül°×3d4rL-A¼bāCd Cd´ ¯Ă+ra` £a
4rNÿ.dLmCd¢+« .»y¯L+«Tk Ls BºĀa¸ ]y Bºa+rü¯ Aÿ£ü.Ö±ĀBº
ÖzA¼# {Ð¢d£Bº4ra£>Ø2.»d #2 mCd»+rA¼ P®ÖR®.d¯Õa£ #2l°ûB+°q
-£Bºwa2Bº ĀLKl°û3a£>Øm´>ül°û;|++rü2¢;|+a+° Ömÿu2X+°H\2A¼£Bº
B¹ĀL=+°B¹>L\¢d£Bý+°AÉ¼K+°AÉ¼4rK ¯ĂKl°×.d´Õ2]2N:NK ¯Ă
.»¯ÕÖ¯2Cd´¯ĂC¹K ¯Ă´LµÓ¡A¼¤2.»¯+¹-£Bº
=2CÖi£4rNÿ Cd´McH4+°Tk Ls # |ay¯s£Bº[±p?u¸BºqA¼3d.Ö´Õ2N
-ag2.»¯+¹ B[+«m´dX2.£BºÖ+°?«+°AÉ¼¢¸/#§4r4rNÿ+°AÉ¼¢¯a¯ÐIA»TA»»2mA¼Bº
2?« A» Cdü m´»µÓ2 qA¼ -Cd 2?« Ā Ø ĀAÿ¼l°×Bº -u2?«£Bý+« d -2!q
8T?¢CÖHdH-u2?« CÖHT-u2?« - 4r³u a£üAÐa£ĀAÿØ¼ »ØTd2+rA¼[
.Ö´Bº2+¹¯» W ³uL¶ Tk Ls[ BºĀa¸ X´Õ
a£ü+¹¯2+rl°×2B µÓ¡cN¤+¹¯2
Cd´¯Ă.»d dØff-[.Ö´Õ2.£Bº
3Cd´¯Ă ü¸Tk Ls¯ Aÿ£¢¸[¯ Ðd23 ³uL¶+« -agÖ2N 2C£
UTCd2¢+2Cd ÿu42Öül°× -K-N¯CdØ K L+2Cd ÿu42 +°ü-K-N-¯CdØ K
zjCd£2' j+°2Cd´{4+°» l°×CdCdsÐ2-ÿª 2¢+«a£ Bº2qA¼-2A¼|+Tk Ls
K-ÿªCdüK {Ð3a£ uØ[+« ÖR®.d¯Õ a£ #2-» -ÿªXC¹¯³Í-Kmÿu2Cdqff

-[.Ö±ĀBº-2A¼+¹qA¼4rNÿ-2A¼|+Tk Lsaw 2B¹ĀL ]y´{Bº3Td»+2.Ö2
I-SERVE 109
Ly
Kl°û3¢d£Býa£>Ø2£ÅÓ®+-2A¼L+'m´´2.d2¯CdØ2u4r»+°´Õps2A¼dØ:N
-2A¼L++°H´Õ+°ü4Cdmÿu2X+°+°'m´´2.d2¢m´X-ÿª mÿu2C»ff-[.Ö±ĀBº
P®-2A¼qA¼4rNÿ+«' #Tk Ls:2+2.Ö2m+«2N+«N\ ]y
{Ð+r[A»³Í[
{Ð4r ÿuT2.dBº» mÿu2X+« ü dØ -2A¼ q¸ {Ð +r[ ¢d£Býk {Ð4r ÿu
.» ¯¯l°×£ {ff-[.Ö±ĀBº
4rNÿ+« -ag aØ+rl°×2B {2N'A¼¯ÕXg +« 2A¼4rCd´¯ Ă.»¯Õ µÓ¡cN¤[ĀNÿ2.d £Bº
Tk Ls
'TAÿ¼24rÖ+°?«E¢±Ā0uØü `¹±Ā0uØÿuaÙ¹±Ā0Ø£ü´{a+«s u4r+°[´Õ2.»'
+°A¼É ¢3 Bº+°AÉ¼ü¯ ÐdK Bº¯ Aÿ£ü¯ ÐdK W ³uL¶Wü¯2A¼a2 4r
mÁ¼Lc2.£BºQ[AÐa£ 2[CdØ -ÿªT¯s um4Cm´´2.£[+«l°ûB:u2?«¯ Ðd»
¯L±pCd2A¼[ W ³uL¶ [a´Õ2.£Bº ' [a´`+¹¯2 8 N ØµÓl°×sü q[ Ā Ø
ĀAÿ¼l°×BÖi4rNÿ[3d¯ÀÐ+°L2.£BºCdAÐa£'¢Aÿ¼-2C£ ¢?«Ā Øü2A¼L+¯ 24r
¯ Ðaz¯s2A¼[ ¯]2.£Bº
-2C»4r+°'+°AÉ¼¢[±ĀmCdü á¸K-2Cda£ag4LbāCd24r {2B»#!q§¾´?u§Bº3Tµ}©Āü3
+°AÉ¼] a¹¸.Ö´{l°×£2+°+°:´{Bº P¸3m´Ās .»d#2qA¼
:u'/´µÓ m´+°aù[+«+| 2mA¼ D2A¼ { 2?«4rNÿ .dLmCd¢ d-»£ØNÿ+« Cd´ ¯Ă
2A¼[ W ³uL¶ C»Hy.Ö±ĀBº-2A¼|+3¾í3 ³uL¶ ]Cds [a¹Aÿ¼»-¯¬iCd´¯Ă-[
T L¯s
/Atü+°.dLmCdff-»]+°AÉ¼AÐa£)2+ra¹±Ā¯TAÿ£[TĀsa24rT L2.£Bº3
¯2A¼abā2¢»
¯C£sĀ Ø¯ÕgXff-2!q 8T?¢T L2.£Bº

3Cda£Cd3¯C£sĀ Ø¯ÕgX[-2A¼l°×U jl°×sü¯ NÿmÁÿü4r {2?ua£"
Ø ³ÍamÁÿü4r/2?ua£"-».dayq Q¯Õ£a=u {£;+°!q-[Ia£j2.»µBº
-2A¼l°×[A¼ac24r¯a´Ëz´L´Ëzü»a£$üU j+°s Ø ³Ía£[]+°AÉ¼4r.Ö±ĀBº
3 Cda£Cd ¯Ă ¯ĂC¹» >az2.dl°×» m´m+«d¢ ĀAÿ¼l×° Bý+« 2] ´#§Aü¼
+r£H-[.Ö´{CdA[+«[A¼ac24rÿu¯Tup±Ā0uØ »+°AÉ¼+r[+°AÉ¼.Ö±ĀBº
3Cda£Cd ¯Ă {ül°×-2Cd¯Ă24r[=u+°H\¯s2A¹ ¯ĂÖz+°TuĀü
=u {2?uÖT L2]A[o24 Q¯l°×»2A¼l°×Ö4 z uÏ z-» aw 2Bº/±Ādü
{£az-£BºÖ4m´m+«d¢¸ÿu424rAÿØm´m+«d üCdAÐa£m±Ā`¯2A¼[a¹Aÿ[
¢Nÿ2.£Bº
3 Cda£Cd uÏ ĀAÿ¼ m´m+«dü T L¯s £?«+« /A³ua`4r
JCd³u Ø ³uL¶ff
ĀAÿ¼£+°AÉ¼.Ö±ĀBº'+°AÉ¼¢+rü2=u2?«A¹A»µÓ2-u2?«A»-K'm´´2.d 2C£;+°
+°ü¢ a¹+°üu4r;+°+°ü¢ a¹+°üu4rĀ4Cd {2#2A¼K-2A¼ ü¸'m´´2 .d2¢
¯CØd CdÐ2qµÓ mCd24rl°ûB/2Bº?u[+« Jq̧A¼K[a´Õ2.£Bº
'¯2A¼abā24r» ¹£µÓ »Nwa2Bºa+rü4r {2#2A¼K-2A¼¢U jl°×süN¯a´
¹£µÓ KTA»³u zl°×süN-a´ ¹£µÓ KT L2.£Bº
3 Cda £Cd ¯2Āa +r[+« 4ü F> á2á Tµ}¸Õ¯s 3Cdj T.£a` m±Ā`¯2A¼
[a¹Aÿ¼ z£¯£´LC£Ø4 z-»/±ĀdüAÐa£¯2ĀaF uü[ajH2.d+¹£üKA[ q¸
I-SERVE 110
¯Ă´L´vak24r/´µÓT¯s2A¼KT L2.£BºQ[C¹/´µÓ m´+a° ` 2 z\¯Õ2N
'¯Õ2³Í ¢+°£[_?«§'m42AÉ¼2Öz+°m±Āa2ÿª2¢ ]yÖia£4Øm´+a° ` z zl°×
Ø ³Ía m´+°a` z-»T'm42AÉ[+« ´ÀL+¨ ° 2?« K3Cda£Cd ]y/CdXs m´+a° `¯ÕgX
m´+°aùü¢ ¯ÕA¤2Cd ÿu4 .day >L\2A¼K :+° ' /´µÓ m´+a° `2¢ ĀAÿ¼ ÿu4 .day l°ûBº
´vwasi2A¼[ l°×¯§24rC»üC¹2N:´?«+«:2.dT2.dŃ ³uBº»üµ¢¸+rüm42AÉ¼2´vwasi2N
.Ö´ ü¯Õ Td 2C£ 6±paz!q§ +°[´Õps2N +r[ :2+r Ń ³u »ü µ¢¸+rü [BýT 4ü
[a£Ð`m´+°a`2=A¼aT\H±paz {2N:2+r l°×CÖHdl°×2BT\H±pazTd »T?«"
a£¢»m´+°a`2¢A[ ³uL¶=uT LĀsBº"-»TdüCÖü¯l°×»2A¼l°× 2:+°3
[a£Ð`m´+°a`2¢+« m´»WAt2
I-SERVE 111
Td¯]+°
[a£Ð` 2!q
´{al°×su"+r {
P®T
Xm asü4B-TA¼Ø¢ÿu4»
TA¼Ø4B-TA¼Ø¢ÿu4»
Āg aU {üÖ4ü
Ö4 uÏ£ü
ÿªµÓ¡2B¹±Ā0uØ z
´va£ÐµÓm C£s2Cd2
_m³uj´mÅÓd¯[»µü
CdØ { z#§+¹A¼
±Ām`]2Cd mCd2
±Āmù±Ā£ü2!q8T?«"
±Ām`¹±Ā¯
.ÖiCd¹Ø±Ā¯
2].d´{
W¹Á»µ¢±Ā0uØ z
¯´v>
A» {Bº2!q
A» {BÖ+°Bº/£Bº"
¯<A¼¦<±Ām´ÕsU {BýA¹»
NÐCdÐ2 {2!q»8+°CdÐ2
-AÿØa¹´-´£A¼´m+«md
BºÿªT+°ü
aA»mµÓÐaBº
u³uØ´v>
-2Cd¦´v>
Öia£4ØĀAÿ¼
µÓ¡A¼¤ĀXsÐ+° Xs
]Cds2¯CdsÐ2
D¢Ð±Ā0uØ2
W¢±Ā0uØ2
+ra¹ØCdXsTAÿ£ü6A¼
-TA¼Øq»qA¼
´{aØ§+° z
¯Ð´¯´{süwa2B»- ¯gü
ü´Ëz¯Õ2³Í ¢+°2
ÿª4 QÙC¹Á»µÓ2
£ü4/±Ādü
Ö4 z+ÁµÓü z
¯A¼¯C dsü
+°aj-+°aj
-¯2¯+«sÖ4 z
a` »A»qA¼
´m´2.d2£¯£ d2
4¹Bºq[o j
U j+«s+«+r ü¯ÕA¼Õ§
´m´2.£ÿªX+«+°ajµ}»+ra`2
U ?¢±Ā0uØ2q+°µÓCdaQmÖ±Ā0uØ2
µÓ¡ÿª£¯»´m_ü2
¯ÐÚ {¬2C¹ u4mU {ü-2C»
3dIµÓÐaBº[>Ö Ø|+s£"
½´s 2
µÓCdaA¹m±Ā0Ø´mµÓü
Ā2<ØÖ4rü
Ö+°¯24m³u2
ÿqC£ÅÓ´mµ¢±Ā0uØ2
ÿªZaAÉ¹±Ā0uØ2
dAÉ±Ām´sUT
.dB¢±Ā0uØ2q+°WGAÿ¼Ð ¢±Ā0uØ2
.dBü3Cdj¯ÕN¤
.dBüÖ4¯ÕN¤
4aÁ»µÓ±Ām z<Ø z
WGAÿ¼Ð$BýÖia£4Ø2
l°×2ÿª.dLCdm
`«+r.¹±Ā0uØ2
³u¯sÕ+¹±Ā0uØ2
WGAÿ¼Ð$Bý¯aÐ¯24´LC£Ø42
¯2ĀaF>£µÓ2
WGAÿÐ¼ $Bý+« ´V+°ü
WGAÿ¼Ð$Bý¯ÕN¤
+°.d´m¢Aÿ¼ z
TAÉØ´{a©p±Ā0uØ2
ÿª 2ZµÓÐa¹±Ā0uØ2
:+rÐl°× ¯2£A¼2
Ö4ÿª T+°ü á¸ a
uÏ[Öz+°4Ćd2
Ö4ÿªT+°ü-2A¼l°×»+°m 2
ÿªaAÐ ¢Á»µÓ z
ĀAÿ¼p±Ā£ü´mTu´ü
+°aj¯2£Ø¯2= a=´{Bº.»dH
1a£ {ØC£g2
[a£Ð`´m+°a`¯Õ2³Í ¢+°2
Ö4£W³uA¼d z
[a£Ð`m´+°a`´va£Ða¤ z
[a£Ð` 2!q
:´?«+« 'm42AÉ¼2¢´vaÐÿu42´vwasi2N'ÿu42¢ÖzA¼?«wa2Bºm´+a° ùü/±pAeCd
m´+°a` zü4r m´+° ¾´!q§ ¯s T\H Bº m´+°aùü¢ /CdXs ¯ÕXg üdü a¯4r
.dLy2.d_Bý£azüdÖ± pazCda £Cd >4Cd s 4L2].dLy2.»2A¼l°×8 z2N"
Td T£Ø¯ á24r .d ¯s /CdXs ¯ÕgX m´+a° ùü¢ ¯ÕA¤2Cdÿu4 .day .»µa 3 ¾í
m´+a° `
u[+«üdm´+a° ` [+rl°×2B/´µÓ m´+a° ` [ á¾´?u§a Q[¢]Cd2s /´µTÓ 2.»2A¼l°×
+r ü¯ÕĀAÿ¼¹±ĀdüTĀsa24r.Ö±Āa8A¼Õ§C¹.d¯Õ£4B¯ÕA¤2Cdÿu426±paz2N
ĀAÿ¼ÿu4 6±paz2N L:2|+2T\H {2N"
ĀAÿ¼ÿu4Ö /´µÓ m´+°a`2¢ W ³uL¶ Ö+°ĀAÿ¼Ā m\¢m´`¹±Ā¯l°×
¾Á¼t´À#»µBº3m´` 2¢-+ra/+ra +ra-a¤ mCdü-»£ü4ÿu4rü2?ud£Bº
:2A¼¢-+ra z/CdXsĀgKd K/+ra z¯ÕXg ĀgKd K +ra z/´µÓ ĀgKd K
T\H -a¤ mCd ÿu42 ' Bº a£kü -¯ā?u Āg ¯Ða´Ö £A+ra24r /2#2A¼K
m´`¹±Ā¯l×° ¬i¯2mÁd»Cdsü.Ö_Cd£a'A¼Õ§C¹.d¯Õ´{Bº mCd2:´?«+«-+ra
/+ra +ra ĀgKd¬i/CdXs ¯ÕgX/´µÓ m´+°aùü4Bý.£az4r[-a¤ mC£ĀgKdÖ
m´+°a`2:2+ra£ ü¯Õ {2N
-2C»4r+°m´`¹±Ā¯¢'-a¤ mC»µÓut[[µÓc_t2¢ĀAÿl¼ ×° [ĀAÿØ¼ 2¢üaz2´ ¯q Õ
8+°C£Ð[I¯+¯s2N'TA¼Ø¢ĀAÿ¼Ø2Ö+°2A[+«¯2_2Nÿ2]m´+°a`2:2+ra£ ü¯Õ
{2N
-2C»4r+°/CdXs¯ÕXg üdü»Tám _³ujÖz+°Cd#¯g ü+°` uüK-Tám _³ujl°×=ü¸´{ Bº
/2B» ü+°ùü+r K3dÖz+°-¯¬i¯Ða´ ü+°`2¯]yA2A¼ ¯Ða´ K 2¯ÕgX
m´+°a`2Öz+° m±Āa2ÿª2¢ .Ö´{+[ /£2 3 A¼Õ§C¹ .d ¯s 3 ¯Ða´ ü+°ù[ T L2.»
m´+°a`2:2+ra£ ü¯Õ /2N-2A¼|+£Ej+« ³uL¶ ] Lm´+°a`24r'[a£Ð`m´+a° ` u[
m±Āa2Dÿ¯s£Bº
m´`¹±Ā¯¢-+ra /+ra +ra£ü+°£T\H£A¼ ÿu4r[¯Qae24r/.dyLĀsa
4+°3 ³uL¶'m´+°aù[Ń ³u»üµ¢¸+rü¯Qaem42AÉ¼24ra±Â2N2.£Bº-a¤ mCd
ÿu42¢´vaÐ2/-+°a£q -¯ā?u ¯g¢/2Bý+Cds µÓ+«s[/C£A¼.»¯s£az-2A¼|+'
m´+°a`2¢l°ûB´va¹Ð+°s Tdq P®.dLy2´ _BºC£az+r[-N´{a+«s mCd2+rA¼
´vaÐ2+°H\2]¯C§ Ðd 2JA¼:C¹Nÿ+° Ö ¯C§ d [at C§ d :+°BºĀAÿl¼ ×° Bº-2A¼+¹4ü4C£Bº
I-SERVE 1
-2A¼|+'m´+°aù[´vaÐ´{¾Á¼tü2C£Tµ}4Áa 2C¹3A¼L2.£a
6C»'m´+a° ` u[+«Ö+°m´+°a` [ á¾´#§l°×2B[a£Ð`m´+°a` [=2A¼l°×-£a"

£4X 42Aÿ¼Ö¦ff -[ ;+° AÿCd { +°A¼ü# ¯]2.d# -»T A[ -a£gü
A[JA¼ÿu£ag+°mĆdØd2.»L ¯s
£2f-»a´2 ¯s2NA[+«Ö+rü
[af-»/´¯aÙ
.»L ¯s[a£Ð`2-» a´28aBý/´¯aÙ _ü2.»Cd -ag2 L±paz
32A¼ zf-» aBÿºØag2
8aBºCd2N
Tk¯³um¯£ ü¢[a£Ð`2ÿq>2Dÿ+-».¹#µ¢¸+° ¯2<Ø[a£Ð` »Á¼2
á Cdjl°×á£ØdÁ¼24r£Bº_Bý {2N-+°Bº 1µÓ2+°a ÿª4 AA¼üÿuØ2¢
¯aÐA¼¦
0¢´µÓ ü+°`2á 2A¼ a´2[a£Ð`2ff-[m£µa+°+° [a£Ð` » Á[+« ¯aÐA¼¦
0uICd¯ÕgXÖÖ+°A¼µÓ¢üDÿ2.»á 2A¼ z-»-ag2¯2mÁd¯ÕA¼¤24r£Bº+°¢ {A¼[
T¯§ C¹2N

£4X42Aÿ¼Ö¦ff-»AÿCd {l°×
.dü2f-»-ag2/2N4+°[a£Ð` »Á[+«
[µÓyü[2A¼ ¯ÕgXf-» -ag2l°ûBüDÿ¯s2Nm´´2.d2¢¯aÐ´L´vakÖ¯aÐ£Ø´+°Ö

-2CdÖám_³uj mCd»[µÓyüÁag2+r4üA¼3A¼Õ§C¹.d]£l°ûB[a£Ð`2-»
Á[+«á Cdjq+°ám_³uj-»-ag2üDÿps2N

¯CdØ2 uÏ 2Cd2 m_³ujff -K
[CdØ2 T uÏ 2A¼2 m_³ujff -K wa2Bº

»A¼£+rØü£az'wa2?«K+°H´Õ .dNTC»8N-2CdÖ-A» 32A¼2-A» ám_³uj2-»
-ag2üDÿ¯s2N3-a£g[[a£Ð` »Á¼2¯]ps2N
' ¯ÕgX Ö+°A ¼µÓ¢ mCd» ĀAÿ¼Ø Cd2N 4+° [a£Ð` µÓut[ Ö+° » -ag2¢
m´Ö\2.dBº24B/2N/A³ua`l°×

¯<2[a£ÐX»A¼TCff-[4ÁBº±ĀA¼ü£Lm´Ö42
[a£ÐX-»N[a£Ð`2Öz+°a±Ā2Cda»A?« ±pCd£BºÖ+r[±Â2A¼Cd£Bº
-» -ag2¢»A[£a+°Bº m´Ö\2.£a
+°+°» ám_³ujÖz+°¯Ða´ ü+°ù[ĀAÿ¼üÖz+°áØ ĀÖĀAÿ¼Ø¯Ða±Ā[
m´`¹±Ā¯¢ -a¤ mC£ ¯Ða´2 üaz2.» Āg£[ »A2Cd m42AÉü m´X±ĀN2.» Ö+r[
-[?«K+°ü´{+[ ³Í+°T£Ej+«'m´+°aù[+«[a£Ð`m´+a° ` [ á¾´?u§Bº-[ 2
m4³uÕ 2.d .dy
+2A¼a´LMül°×ü'[a£Ð`Á¼2A¼¤üÂ2CdÂCdsK'm42AÉ2¼ ¢[a£Ð`Á[
mÁÿ24r/´Ö \2.£a4+°:NA¼¤m´ÿu£2Cda2>[2]m42AÉ¼ KÿuT¯s£a'
m42AÉ¼2Öz+°a.d£+rü.day l°× z<ØÖN+rA¼6´?«+:NA¼¤m´ÿu£2Cdaa.d
-[[a´Õ2.dA¼ü.d+»£a[a£Ð`Á[ Nq¯Õ»|a+raùü.d¯l°×2!q»ü=2A¼+°2!q
±Ā´23A¼¤ü[a£Ð` » m+Cds Á[¯Õ§ .»d qA¼-2Cdl×° z2A¼2S ³ÍÿuaC£N
m42AÉüC¹ ¯³Í ´2BýCd aÙ2¢ m´³u Cd24r { Á» £Bºl°×£a /A³ua`l°×
m_³uj
[a£Ð` .dyāXff-[ÿª4 QÙCd¢ {A¼[ 24 [2.d .dy
I-SERVE 2
´{al°×s u"+r {
' TAÿ¼24rCd#¯g ü+°ùA¼üAÐa£ A»[ m´X±ĀN2.£a¹3 CdC£sÐ»¯Ða´ ü+°ùA¼ü

AÐa£ P® m´X±ĀN2.d ¢Cd£a 4+° ' m´+°a`2¢ ¯aÐ Ā Ø24r -K ´{al°×s q
{2?uaz+rK£Ej+« Wü 4Ćd»T#2!q´{a+«s[=+°B´{a+«su4r+°´BºKda
.£u¯2A¼a£bāü¢1a£ zBºm´µÓ» ¯#´{B»
'Td [Ja´vaÐ2;+°ĀL.Ö±Āa6£
P® a¹ĀL.Ö´2Býff-[-Bº4C£Bº
+[.¹#¸ W ³u|a¶
a£ 'Td 2´vaÐ».Ö±Ā6£ P¸.Ö_C£ um4Cds4r

T=2A¼+°2!q»A2CdTd 2.£u4³u ÖN-»+°+¹ù¢¸2S P® P®´LMH ¯s4r[
Td24?«§´BºA¼ff-[-2?uBº:u-2#3 ³uL¶'m´+a° ù[Ń ³u»üµ¢¸+rü
A+r¾´2.dBº2 mCd»4r+°'ÿu4r[ P®´va£Ða¤/Cdsa£a£¤ü» áC¹wa2Bºÿu4rü.»µBº
¯ NÿÖ 42AÐa£3CdjĀ+rC£a a´Öá Tmµ2X[-2A¼l°×»A+r-¯L2.d
ü¯Õp±Āá2á´va£Ða¤24r3A¼µÓ2] P®/C£g2+°H\´{Bº-u2?«]C£s[
P®3Cdj¯ Nÿ¢+« m´µ» Ó ¾´?«§ 3¯ÕXg µµÓÐCd24r[H]±p»##§4r.»¯+¹ B[+« +r ü¯Õ
p±Āá2á/Cdsa£a¤24r ³uL¶ 8a£#.»µBº
'wa2Bºÿu4rü¢m´X.¹?u±Āa¨l°×ül°×;+°4?«§´V+°=A¼aÁCd/2#2N-A»T#2!q
'Td[´vaÐ28m´+°a`2¢8¯2A¼abā2¢8a+°ÖÁ¼¤X¢m´X±ĀN2.£a¹;+°ĀL
Ö+«ÖR® um4Cds4r.d¯+¹£HA[JA¼:´{Bº'm´X±ĀA¼¢8T aü.»¯s£a¹3
aü ü¸ 8 Öa4A¼ü ĀNÿ¯s£a¹ mµÓA¼¤4r 4 [2.£H -´{B» ' m´+°a` á¨2
Āag+° Cd2N¯A¼Ùa {ü-m4³u 2C¹.»CdÖi2Cd al°×´va£Ðá ¯ Ðd2.»¯l°×2#:+°
'[a£Ð`m´+°a`2Öz+°´va£Ðag2¢+« 2m´»WAt2
/´µÓ m´+°a` m±Āa2ÿª2¢ W ³uL¶ AÿØ³u ¯ d[|+ ¯ªÿ .£H2] T\H
¯ d[mµ¢Cdü2C£ 2.»¯+¹ Bº2+¹¯2TBý]¾´?u§BºK1a£ zBºa£mCd2C£[mA¼±pl°×2B
W©pÁ»µ[ -A» m+° 2¢ 4asl°×CÖ.dy+[ 2 .»µBºK .Ö±Āa -u|43 ¯ d2¢
-# WBº:#a£ zBº3.dL2]3³Õu+r©Ā£üT a24r Lk2.£a
'm´+°a`2l°ûB:2.dT2.d-u2?«¯[»µÓ2C¹»m±Āa2ÿª Cd2N6C» W ³uL¶
:+°Bº ¯ÿª Ād2+rü2 3±ĀBº -©Ā£A¼üK -dØ+° a£Bº /A¼d2 -2A¼a
¯ »µÓ dØa ¯ÿª m±Āa2ÿ2ª +r4r» W ³uL¶
» .Ö´Õ 2A¼2C£ um4Csd4r 2

.»¯ l°×££"ff-2#m±Āa2Dÿ2]3d» P® a¹ĀLCd.Ö´ÕA[+«¯2m4³u ¯Õ2³Í ¢+°2
.»µBº'¯Õ2³Í ¢+°2¢a+°a+rüÖa´{üÖL´Õ2.£Bº/A³ua`l°×
U j+rs ³ÍC£j¹
»á£ aA¼Lc¦,
C»©Ā2d]CdsÁ¼J
Ā¯CdsÐTX+°AÉ¼ØC»,,
U j+°s µÓVa|
I-SERVE 3
£¯£ Ø ³ÍL`,
]Cds£Jÿª X
Ā³Õu¯CdsÐÁ¼24C£,,[a£Ð`¯aÙµ¢¸
a£ {BºĀAÿ¼ü.»¯ÕUT2]/2Bº4r»]C£s[/´µÓT2´ q¯Õ+[U jl°×sBº

+r£Há CdjA¼ac2.»d H ³ÍCdjBº+r£H-u2?«U j+°s A¼µÓ ¢l°ûB+2Cd Ø ³Ía2
/2#2N Ø ³Ía2/2Q-2!q]Cds2T\H/#¸ +rA-[-2?u»Ö-´?« ]Cds2=u
/2#2A¼2!qµÓaC£ü2 ]y aA¼üCd4rÙ+° ü2+° »üJA¼ -üü4asü2?uaz-T:¯+°¢
-üüu4r»+°[´ÕĀsaz+rK-T[>Ö -üu"-u2?«A» JL]Cds -2A¼+°» U jl°×üs Öz+°
]C£s[+«]Cds » á±paz
¯CdsÐ2f-» á ¯s2N:2Cdl°û]Cds 2!q8T?«" Ø ³Ía£ü.» ¯
£¯ü # ´|a]Cds2 P®.Ö_Cd£T Ø ³Ía£ü.» ¯£L¢/2B»£¯ á]Cds2
T$Ï¬i£L¢T\H/2B»£¯£µ}2 á¯CdsÐ2-[ W ³uL¶´{a+«s4r.Ö±ĀBº
' Td2 ´vaÐ2 .Ö´Õ2A» 6£ ]Cds z ¯CdsÐ z -» Áü¢ /2B» Tµ}©Ā[ +«
.Ö´Bº2:+°Bý mĆØ» +°Cd
'TAÿ¼24r W ³uL¶£üÙ ¯aÙ] LA+rCd¯Õ2³Í ¢+°£[+Ā\2.£Bº
6A¼ ¯aÙ¢1a£ zBºCdl°×¯2Āa Ö³u2µ2X2]2A¼KCdCdsÐA¼ac2üDÿ2]2A¼K
T¯§24rm´+°?«2.£Bº
-ÿª µÓC¹³uA¼_+¹µ}
¯ā# HC£2¯ z±Ā4C» £AÉ,¼
Cd a .d ¯³uJCdµ¢+r2
]a zNC£2.dA¼µ24C¹¯Õj,,¯aÙµ¢¸
4aA»£J£l°×ü£³uA¼d+° ü2JA¼ CdÖjA¼u¸4r-Cdl°×±pdazA[ ü¸
£l°×A¼¦0uICdÖ¯¯ÕgaÖ;+r+°A¼µÓ-ÿª 2¢+« ]y2N'A¼µÓ
]a2/NC£2ffµµÓÐCd
T+r¯a´24r/N
]a zNC£2ffµµÓÐCd32A¼a´24r/N:?«§A¼µÓ
-ÿª µÓCd¦
ff£-ÿª 2¢+« ]y2N-[1a£ zBºT¯§24rm´+°?«2.£Bº:A»'¯aÙ¢[] Lµ¢¸+°2
P®T
:+°3a ¯aCÙ ¹'m´+a° `
2[>24rm±Āa2ÿª Cd2N a¹4aÖiC»1a£ zBý
m´+°#T[32A¼2C¹42Cdq ¯£B»+r[ W ³uL¶ mCd2
ÿªd8 ³Íu³uÄ
mµÓ¡`»á 2 .d¦,
dC»s³u2m´Àd ùd
+rØT³ÕuCd+r Ød,,
ÿqA¼ ÿªØ´4 Ø´Õ
mµÓ¡`_N¤T A¼ ¤ » ,
I-SERVE 4
ÿª»A¼üm´_A¤£
´Õ¹A¼¦GC£dAÉ,,´va£Ða¤2¯aÙµ¢¸
-2# P®m´¢Aÿ¼2m±Āa2Dÿ2.£Bº
WBºa£ KJA¼ m´ÀXC¹K³ÕuCd2+¹L P® a¹ 2] #.Ö´¢Cd£ um4Cds4r
T
T ü¯ÕA¼2C£ T»µ a£ ü¯Õ -ÿª 2 .»y¯Õ2N :2+r £l°× ¢Aÿ¼¬2A¼l°×"ff

-l°×2?u»Ö-NCd´{

£l°× m´´2.d2¢ ÿqA¼» +°´Õ2.dBº2 qA¼ 4a { WØBº» C»B +°´Õ2.dBº2 qA¼
.Ö ´£Bº T»£Bº -» C»B +°´Õ2.dBº2 qA¼ -¯ü T_B» µÓ_t2 T» £ +°£ Dÿ24r
+°´Õ2.dBº2qA¼ff-2?u»Ö Kl°×3-ÿª 2/£¯|aq[N/2A¼+[uNÿC£ XsC¹
ÿqA[-2Z+°L2]».Ö ŃT=2A¼+¹¯ 2!q uÏ2:2+r¾á4rH_N¤T A¼¤»
:+°BýA+°.Ö±Ā+°±Ā´2 W ³uL¶+«-¯üTd2A.d+¹_N¤+r+°¾í±ĀA¼2¢¾í+«
.Ö ´µBºa£ Kl°×-+°aq+°±paz£K {T£üdØ=2A¼+°2!q-üm´_A¼¤ü+2A¼a
/£a'mµ¢Cd¢¸£ÅÓ®l°×_N¤ N¤ ±Â2AH£ÅÓ®l°× P®A¼¦02-2#l°ûBºA¼-2A¼+¹¯2
P®.Ö_C£ P®T
:2CdT£+°-üm´_A¼¤ü= a2?ua[-+¹l°×'A»³u2JA¼3Cdj-»ÿu 2Cü\
±pl°×2B»TµüÖ»A2Cdÿu m±Āa2Dÿ2.»¯L+«'m´´2.d»»[4¹üm±Āa2Dÿ2.»¯L+«
3ĀAÿ¼l°×üA»³u2¢/:2mNdü´4_?«§¾´m!q\£L[=NLĀsazQ[+«Dÿ24rA»³u 2JA¼
3Cdjÿu ´vLs4r Cü\2.d+[ -´{Bº Tµü m_³uj ÿu .» ¯£Bý+« Cd µÓVa2¢ /
:2mNdü3´sTmCd¬i¯³u+ra2.»Āsaz-2A¼ ü Aÿ¼Ø Nÿ+rL6£Bº/Á»µÓmµÓ `2 ü¸
uÏ2+°H\Cda£Cd l°ûB-+°`2mµÓ ` £ü+Ā\¯s» /2BHA»³ÍCdjüÖz+°
C£aCd Ø[T¯§24rT.£a`.»¯s T».d.»¯s» {2BH
:um±Āa2Dÿ2] W ³uL¶ ¯aÙüwa2Bý2?«¢A»³u2Öz+°A¼µÓØ>4Cd s zÖ +°
-üC£Ð[[aag+°C£Ð[-¯CdØC£Ð[TĀsa24rm´X±ĀN2.£Bº-um´X±ĀN¯s ¯aÙ] L+«
¯s {2Bº4r:u-£Bº
³ÍTüCÖi©Ā³Õu
¯2ĀaT ayā £,
A¼AXaÿªĀW¸©Ā§
á£ ©Ā§TµÓØX,,´va£Ða¤2¯aÙµ¢¸
a£ ' - uÏ2 ;+° T2Cd TüCd Q[ ´#§l°×2!q ¯2Āa » T2 £Ø´Õ¯s2N
z#§+¹l°×2BA¼a22]´LMH2].d ¯s ´vLs4rW2]±pCd2N.dBº:#.d ¯s Ka
-#.d ¯s+2Bº:#ÖÖü-#=2Bº:#+°Nq3l°×-#+°NH2.»4rH:#a+°2-#
¯Ða2Ù ;+°.¹#Tk {;+°.¹#m_³uj;+°.¹#amA¼Bº;+°.¹#d zBº8T?'ÿqA¼ 2C£"
:A¼2C£-TAØTu¯24r+° |aT?«"+°+° a£ {Ð'ÿqA[A?«±p-TA¼ØA?«±p
-´{B» 3Cdjl°×Ö+°2¯¯Õga2
I-SERVE 5
dX2.d£24 ÿª » ³Í ³Õu
£Ø´s2>aCds`ü CdsÐ z±Ā4Cd2£,
A¼µÓØ2¯āa³ua£A¼Ø´Õ C£ TAØ2
TN¤+°ddCdA¼ICddCdjuÿª¦,, ´va£Ða¤2¯aÙ µ¢¸
a£ m´´2.d2¢8AÖi£¯|am_³Íj2Bº24r¾´L\±paz¾Á¼t4r+°[´Õ2]£¯|a=2Bý4BýÃ
±p.du4r+`«2]¯Ðü24r+°[´Õ2]£¯a| -NA¼µÓØ» ¯ĂC¹¯³Í8:2mNd[+«¯āL2]£
¯|a-NA¼µÓØ»'µÓÐa£A¼ü¢¯³Í-NW2]±p»A»[CÖü¯+¹A[A?«±pC»»[>Ö
3CdjCdCdsÐ2üDÿ¯s2A¼[CÖü¯+¹
mX asü4B-TA¼Ø¢ÿu4»
1a£ zBº-A»T?«4aA»£"
¯m_³uj¯W ¯Ă³uL ¯Ă2mA¼pĂ+°a¦á ¯ĂÐa£?Æff3ám_ ³uj

.dCd aj<m_³uj3d»W {Bº3d»Tk {3d»:2mA¼Bº3d»-+°aBº3d»¯Ða£?Æ
-['TAÿ2¼ 4r»A¼ £+rØüm_³ujTk W£A¼ü2C£á Cdj¯Ða´ [.Ö_Cd {2!q Ja
A¼µÓØ2 ¯ āa ³ ua A¼Ø´Õ C£ TAØ2ff -2# £ÅÓ® l°ûB -TAØ ¯Ða´{ ü4r
¬+°4!q§¯s£|aT?«"3 #T2#2!q £l°×_maXL\±pCd#¸4r {2N
WB º a£ 'CdCÐsd µm¯2s ¢£+rØüT»#´{Bº 28Āgaz¢8£+rØ[ ?u¸Bº Cd£Ö
L]±pl°ûBºA¼ 2 µÓ¡A¼¤ ¯mA¼´ ám_³uj4Ly ?u¸BºCd£2:N¯Õ§+« ´vaÐ2'
>4Cds2C£3+ra2q[A¼µÓ¢¯C]Cm´+rµÓ¯Ða´ mCd24r/¯ÕgX
A[¢2] ]Aÿu¯¯āLs 8aBý2N ]Aÿu¯ ¯āLs -2!q »» ¯āa` 2 :N µÓ¡A¼¤
¯mA¼´ m_³uj¢2]8aBý2N=u8aBý2N"K?«¢¯Bý42Bº2u8aBý2N
¯Bý42Bº 2!q8T?«"+Cds4r ]yÁag»QqA¼K?«|+;+°3+ra»aBý2N-2Cdl×°
T2] |aJ qA¼ 3+ra 2!q 8T?«" -Q K|a -2Cdl°×T2] m+Cds Áag»Q qA¼ +Cds
Áag2ql°×2B»+Cds á ]y2N-Q»» á-A»-TA¼Øl°×m±Āa2ÿª¯Ða´2A[ ´|a
]Aÿu¯ ¯āLs
´LMü +¹¯2Q[T+rĀ[¯+°j Aÿ¼Ø¯guü[ Bº ÿu4rü4rTÿª>
.»¯+Õ ¹ .dy
-2A¼¢ Aÿ¼Øÿu42 ¹a±Ā[±Â2N2N-N L2CdT+°¯Õ2]³Õua`Ø4abāBÖi2N-Cd
L2CdT+°¯Õ2]¯güTa£B+ra24r a£Bº-A» 'm´´2.d2
:N;+°a+°ÖTÿu42
P® a¹Tÿu42 {2NQ[m´+ra2-TA¼Ø¢¯CdsÐa>¯s ¯Ăü» Bº4ùü£az
J?«¢m´XA[+ P®¯+°j Aÿ¼Ø¯guü» Bºÿu4rü£az+°+°ÖzCds2JA¼'-TA¼Ø
m´+° Xa+rüaz2A¼ #'+°[´Õ2.»m´´2 .d2¢[m´XÁag 3a+rü-TA¼ØÖz+°
¯» jÅÓ»-[4Ls2.d
I-SERVE 6
:´{Bº³Õua`Ø4a bāBý A¼4LÙ 2Sa£ÅÓ¡®a´ üA+r'm´´2 .d »Áa£güTÿOª 2.dl°×2#
At2-u ¯s
{Ð.Ö´Õ³uL³uam_³ÍjA¼ü£|a£ÅÓ®¯CdsÐ2¢¯CdsÐ2¢¯CdsÐ2Öz+°¯Ða´Tµ}©Āü
1a£ zBº Bºÿu4rü¯CdsÐ»6C»KÅÓ®¢KÅÓ¸¢KÅÓ¡¸4r/#¸2!q :2+rÿqA¼» z2N"8
ÿqA¼ q+°±pC»³uL³uam_³ÍjA¼ü»ÿqA¼Öu ]y2N"
WBº Bº ¯CdsÐÿu42¢+2.Ö2a>¯Ă+°H ¯s-CdBºm_³uj-+°Bº+2.Ö2Cd ¯Ă+°H ¯s
-CdBºamA¼Bº8J+°ü l°×2B/2!q -CdBºTk {a>¯ĂCd ¯Ă+°H¯Õ£d[.Ö´{l°×£
-T|a0u mC£q-Nl°ûBº£aCd ü>a4 ü¯Õ+ra£Øü+¹¯2£a¯Ðd24r¯ÀÐ+°L2]
|a<q-T ¯Ð.£yām±Ā±Āsü4+°» 3|a0u mCd ÿu4r[¬+°.»d+°aqA¼K£L z4ÙL+ 8
a+° Ö ÿAq ¼ qAK¼ £L¢ ;+°a 4´ ;+°a Cdl×° -[ ÿuT2.»£a ´Ë¢a a+rül°×
±pC£aKmµÓ¡X¯jCdü.Ö_Cd£az
_ü zü¯ÕA¼¤ü:u2?«£a¯CdsÐ2¢¯CdsÐ2¢a>¯Ăl°×¯2_2Nÿ2]£a
ÿ¢4¢üwaiTAØAÿ¼a 4r2Aÿ¼a£ÐA¼ü¯CdsÐ2¢¯CdsÐ2¢Cd ¯Ăl°×¯2_2Nÿ2]£a
:uTÿu42.»¯l°×2#±pC»Cd ¯Ă¢+Nt4ra>¯Ă+Nt4rCd ¯Ă+°ü¯Õ£aÿªCd
m Ćd´Õµ.£A¼ü:u¯Õ§¢[Áa£gü[?«Kl°ûBº 2Tÿu42.»¯l°×2#a££H
;+° uX¯CdsÐ2¢a>¯Ă¢Cd ¯Ăl°×¯2_2Nÿ2]2N-£ +¹2Bý3 uX¢+[
+¹#¸ U {üĀg a£ü>24 ü>Bº Áa£gü/2Bº .dy-K-.dy4Nt#¸ ;|+a+°24r
/2Bº {£?«¢ P®¯CdsÐa>¯sÖ4ùü±ĀÅÓ¡® L±pCd/2?uaz
'TAÿ¼24rµÓ¡A¼¤¯CdsÐÁag2¢m±Āa2ÿªÖ]Aÿu¯¯āLs A¼4Ùa2Sa£ÅÓ®a´üA+r
]y Áa£güK l°ûB -TA¼Ø¢ m+° m+° 24r ]y aü ´ËHC£q -[ 2 a]
±pl°ûBºA¼
K?«¢)¯Bý42Bº2u4 ]y2NA2C¹m´+°Ka2C£-üü-üü4r L2N
-üüJA¼ _Bº4 o.£yaz_Bº4ü¢2]a4o.£yaz- K»?«+T° TBý TBý4r/#§
+°[´Õ¯s£az+r[´LMH2].d ¯sm´X.¹?u/NK|a-u|4-TA¼Ø¢]Aÿu¯¯āLs ¢
mX4ù¢¸£?«¢2]´{?«§Áa£g¢¸-[?¢¸[>24r/NµÓ¡A¼¤¯Cd Aag»
' A¼Õ§C¹ .d¯Õ´{Bº mX asü 4B -TA¼Ø¢ ÿu4» - {C£a 3 A¼Õ§C¹» »
[2A+° -TAØá2á¢mX asül°ûB.Ö±Ā
1a£ zBº'-TA¼Øl°×+ra`28T?«"
WBº +raØ +raùü» ÿu m´´2.£[ _?«§ +°ü4C¹2N Jl°× ' m´´2.d2¢ +raØ24r
+°[´Õ2.» a£ÅÓ¡®a´üÖzA¼¬i£?«+« ÿªTÖzA¼¬iÿªC£ü+raùü-2!q -TA¼Ø;+° .¹#
+raØ a´24r/2?¢2N -A» -TA¼Ø a+° .¹#+ra` a´24r /2?¢2N 2 .Ö´{l°×
/A³ua`¢ a£az+ra£ØTA¼Ø ÿªT +raùTA¼ØÿªT+« +ra`2 >ü2 +°+° :´{Bº ÿªT
+ra£ØTA¼Ø>ü2+raùTA¼Ø:uÖ+«Ö+«±pC» 2]Aÿu¯¯āLsA+r±pC£2m´ÅÓd
+rü2 .»y¯L+«+ra£Øa±ĀTA¼ØüK+°L\±paz+raà´Ö-TA¼Ø mCd»T\H/2#2N
-2Cd+2° !q Öl°×±pA 2!q l°×A¼aA¼ P®¯Õ§ ¯s2N-´{Bº'+raà´Ö
-TA¼Ø»+ra£ØTA¼Ø4r L±pCd2N'.dm+°2:uXa4Cd»/2#2N
I-SERVE 7
TA¼Ø4B-TA¼Ø¢ÿu4»
1a£ zBº L+raùTA¼Ø+°2!¬Öl°×ÖR®.dBü2!q=u"
WBº A[+« TA¼Ø +r£H TA¼Ø -2!q ¯CØd Ö uÏ2 A[ ü¸ ]Aÿu¯ ¯āL+s « ³uCdÖi
mÿu2XW¯s2N-NW ¯sµÓ¡A¼¤¯£jmCdám_³uj mCd»T4üCd2N
1a£ zBº-AÖu"µÓ¡A¼¤¯£jmCdm_³ujC¹±Ā#m´+°TA¼Øl°ûBºT4uH
WBº-+°B» +2.Ö2 um4Cds4r 3¢]2.£HTA¼Øl°ûB-TA¼Ø¢ ÿu4» +°+° -Nl°ûB
±pCd2N
1a£ zBºJ£A¼ VT2Cd4r {2Ná¯ aTaA¼¤ Áa£gü;+°A[¢;+°?« ÿu4 2#£a
-TA¼Ø¢TA¼Øÿu4ÖC» TA¼Ø-TA¼Ø=u±p4#§4üA¼"
WBº+°!¬§l°×[´2#l°×2N+°!¬§[´{á¯a TaA¼¤ Áa£gq[´{ ü¸ +°!¬§ +rH±paz2N
+°!¬§´vLs4r+rH±pazCda£Cd [´{8Ö±paz2N"+°´Õ2.dl°×2B±paz2N
£ØNÿ%Aÿ¼2á¯aTaA¼¤Áa£gü%Aÿ¼a ü¸£ØNÿW¯s2N£ØNÿ´vLs4rW2]
Cda£Cd %Aÿ¼2 8 Cd2N" -+°a q[AÖi Ö+« ±pCd2N 3 Ø+«s al°û A[¢[ %Aÿ¼CdsÐ»
±paz2A¼[.Ö´ .dy
-u|4 TA¼Ø -»N m´W» 2] -TA¼Ø m+° m+° 24r +rHy»¯ s ] L+« Cd» -`4rL
±pCd2N =2A¼+°2!q ³uCdØ .»d _BºB[+« Cd\ Øü .d#§´+°ü = wai£ /2!q ;+°Bº
³u2Cdl×° Bº+r4ü4C£Bº.d#§m´+° ü= aq+°±pC»JBý+« ³u2Cdl°×Bº» á=ul°ü4Cd2N"
-TA¼ØW2´.» ¯NTA¼Ø-[[aÐ.d2+°+°-TA¼Ø´vLs4rW2]±pazCda£Cd8NT\H
/2#2A¹A[[TA¼Ø-B[+«JüqA¼ TA¼Ø-» á-TA¼ØC¹±Ā!qW2]±pCd2N
1a£ zBº L8TT\H/2#2N"
WBº
l°×2Bºff-» á±pC» ?«§ T\H {2#2N¯Bý 42Bº » á±pC»KaT\H

/2#2N´Ë ?u+rµÓ » á±pC»3+rµÓ2T\H {2#2N:´{BÖi £¯a| á±pC»-2Cdl×° z2A¼
8N/2A¹-A» T\H {2#2N-N;+°!q T\H/2#2NTA¼Ø-» á-TA¼Ø-» á
aw 2Bº±pC»8TT\H/2#2A¹ {Ð3¢]2.d
1a£ zBºµÓ¡A¼¤¯£jmCdám_³uj2T\H/2#2A"
WBº- {-N;+°!qT\H/2#2N
1a£ zBº
3 A¼µÓ¢ ¯£jmCd z ;+°!q T\H /2#2Nf -B[ _?«§ ¯Õ§ A¼µÓ¢ mCd2
¯Cd Aag zA[m´+°-TAØÁag zwa2Bº¯CdØ24r/£d[Ja-2Z+°L2]!q̧£"
WBº þ«@\2>¢2] þ«@.Ö#§ ]y2N-[4 [2.£2:´{BºT.£a`m±Āa2Dÿ2.£2
' þ«@.Ö#§ =+°Bý 2] ]y2A¼[ m´W2.£2 .dLy2] .dLy2] ' .Ö#§ 3 \2>¢ - Ø+°s
a´24rÖzA¼?¢¸» /2A¼[C»uy2:u-£2+r_?«§:2Cd .Ö#§ [>24r» a4 ¬i±paz3
\2>¢l°ûay2A¼[-ag "+r»+rA¼+ jü4rwa jü4r3l°×ü4r+rdü4ra+°a+rü4r
£ a´ TÿqAü±Â2A¼B[+« Cd\Ā agØ23\2>¢A\/2A¼[ mCd» /A»tµÓØ2
-u|4 ¯Õ§ A¼µÓ¢ m´+° X4r-TA¼Ø4r £ a±Āü4r 8N+°[´Õps2A¹ -N[>24r ¯CdØ
I-SERVE 8
Áag»6C»-N¯Õ§+«´vaÐ2q[AÖi±p B[+«JüqA¼-N-´{Bº:´{Bºl°ûBq[N
+°+°» :´{Bº/#¸ +°[´Õ¯s£-´{Bºq[N4r4Ls2´ _BºC¹2NA[[_?«§ -N+°[´Õ2.»
¯ d2¢l°ûBq[A»-[4Ls2.dBº2 2»ay+¹£H
-TA»ØCdØ.dØC»¢|+
].»yCdØ ü mWC£,
.»C£ØIC£CdjC£»X
¯a¹Ð±ĀNÿT LC£,,´va£Ðag¯aÙµ¢¸
a£ .Ö±Ā+°A´LµÓ¡A¼¤ Áag2 á
]CfA[JA¼ 3a¹´ÕCdÖ ÿªCd ÿX+° a´
Tµ}©Āü4r+°[´Õ¯sÁa£gü á
.»CdØ2f.ÖiCdØ z+rA¼]Cds.»CØd +°ü¯Õ/#¸ l°×
+°[´Õ¯s£d+¹-´{Bº[>24r/Áag28N"]C»s
q+°±paz£/!q̧+°[´Õps2N4+°.»C£Ø[+« a¹ á
ü2f.»CØd » ü2¢+°H¯Õ
/´{Bº
]Cdsf»
-TA¼Øf-[´Õü¯s£23 ü2Cü\±paz££a+rüa±Āü/±ĀAÿ¼ü
q[ »4Ls2´{+°H\2A¼+¹-´{Bº»Ð 2?u {"]Cds.»C£Ø[A?«±paz2A¼2?u {:+°Bº
A?«±p Bº 2!q8T?«"[>24r/wa2Bº ¯s {qA¼3wa2Bº ¯s {+2Cd+rü2/#¸
+°´Õ2]2NA[+«+ra`»T#2!q-TA¼Øl°×+ra£Ø¬i ¯Ă_N¤:2mNdü]Cds .d!qµ§ az
ĀEBº±Â#§¢2]¬i?«+« ]yAa£üĀEBº» .d!q§¯Õ#¸4r-T]Cds.d!q§µazCda£Cd
+2Cd+ru[+«3Aa£ü³uL2.dl°×±pdaz-2C»4r[]CdsmĆØ» +°24r=\LA»[KA#qA¼
6£¯|a
-TA¼Ø±pC»]Cds .»C£Ø[A?« µÓ¡A¼¤ ]Cds4rT4üC¹2Nf-[ 2-2#£2
Q[+« +ra`2 U {üÖz+° ]Cds2¢ T»+°2 q+°±p Bº» Q[ q̧ £a ]Cds .»C£ØK TBºQ¯Õ
.d¯+¹ q+° ±pCd£a A[ q̧ ¯Õ§ A¼µÓ¢ ¯CdAag z -TAØÁag z wa2Bº [>24r»
{£»Ö-[´Õ¯s {2#2N
Āg aU {üÖ4ü
1a£ zBº4aA»£[2Bº.ÖiCdØ24ü U {ü´L¯ÕgC» :u/2!q:+° ´µÓ¡ {ü¯ÕgX

-2Cd+2° !q Bÿº24r/2B»Āg aU {ü¯ÕgX=u/2#2N"£?«]Cds´L¯ÕgX8T?«"£?«+« 4X
8T?«"
WBºa£ Td 2-a2g +r Bº2+¹¯2 U {ü.Ö#§.» ü 2?«Āg aU {ü
±pHy.dAt2 {ü¯´s]Cds¯ÕgX_2Bºa£az 2?«NÖül°× ¯ÕgXK?« 2?«N-l°×2!q
+rA¼ü]Cds¯ÕgX'wa2?«+ Aÿ¼Ø¢/2#2N-#a£a4rA¼:#Ka4rA¼:2.dT2.d
7Du2?«N-+¹ .dyA2?¢¸ ´va£Ðá T acl°×Ā +rµÓ2qA¼+°|aj2mNdül°×¯ m4Ö
Āg2qA¼ ¯ĂÖz+°m´Āa2l°ûB-2Cd2Cd mCd» .ÖiCd Ø2|+ ü2¯C£s mCd24r/2#2N
-2A¼.»Cd£?«+« z+«süDÿ2.»m´¯|+sqA¼
1a£ zBº -A»T?« 4aA»£" :2mNd £Ø±Āa£ü q+°» ±pC» ¯Ă2.£a2 l°ûB £
I-SERVE 9
mCd»6C»3U {ü´L¯ÕgX {ü¢Ö4ü 2?«A»+°A-2C»4r+°£?«+«Cd´{Bº´ü
4r[Cd´{Bº3¢.dü4r[q {4+° ±Ā´´{m´¯+«s q» qA¼ 4A+°+° -T z+«+s « u4r
A¼4Ùa4r/£d[.Ö±ĀH LJa:u-2#£|aT?«"
WBºa£ z+«s+« +2.Ö2A¼4Ùa+2.Ö2A¼a2:u2?« ÿqAüC¹¯2_2Aÿ¼2qA¼ z+«s
_2Aÿ¼ zwa2B»Ö#¸_2Aÿ¼2+°aa2u4r³uL2.dl°×±pC»-´{Bº z+«s+°aa2 zA¼t.£u
al°×³uL2.dl°×±paz2A¼2B] L+«]´ül°× mCd2a Ðu4T\H±paz2N-N mCd2
:+° ³uL2.dA¼-2!q :+° z+«s+A[+ A¼a»Āg a U {ü¢T\H±paz-TAØµ}2
³uL2.dl°×±p» - +rµÓ2 8 a+°24r qA¼ -N ³uL2.£ü2!q ¯Ă +°A¼uH uÏ»2mNd
+°|aj2mNdü+°A¼uHmµÓ ` [NAÿØ¯ü>a4rH£?« ü¸ £¯£+°d2>a4rH£¯£
+°d2-2!q 8T?«"A¼µÓØm´´2.d2-¯CdØ [CÖü¯+[ NH¾´#§Bº»£¯£+°d2-¯ü
CÖH»q+°±pC»£l°×£¯-2!q8T?¢CÖüdA¼2!q-N£¯£+°d2=u%Cd2N"+°l°3
¯ÕgX ü¸ z+«s .»ym´¯+«sqA¼
:+° uÏ»2mNd+°|aj2mNdm´Āa£üq {4+°±Ā´¯acqA¼+°A-2#£ {m´¯sCd2
±Ā´ ¯acqA¼ L´vaÐ2¯2±ĀN2.dl°×±Ā´ ´{`Ø¯2Āa£ü !qT?«"-TĀg a UT
]Cds2¢A\/2Bº»/£az³Õu üdü¢.dH+rü2¢a+°a+rüTCds£ü 2.da£ÅÓ®+«2A¼
á+[±paz {2?uaz-T/!q̧+°[´Õ2.d {+r[»¯T+rü2¢=2Bºl×° 2.d+°L\±pC»-T
P®Özüw+Cds» =CdsC£azĀg a U {ü ¯Ă¢A\/¯2Āa F uü´L¯ÕgXl°ûB:A»
+°+°:´{Bº±Ā´¯acq2Cd mC£ z+«sTd2¢£?«+]ymĆ»Ø+°m´Ö>»QqA¼
±Ā´´{ ùØüwa2Bý2?«+ - +rµÓ2 { U {ü¢l°ûB-2A¼¢±Ā±Āü´L³uL2]
´{ùØü mCd»3.dL2.£ü[+°Õ.» ¯ĀAÿ¼l°×ü¢l°ûB-2A¼¢3CdjTAØ¢Aÿ¼±Â2N
+2Cd´#§ĀNÿ2]£L¢l°ûB P® P®ÿu .»¯s-»+° Āa¸-ÿuØ¯2.»d+°±pC»
3Cdjÿu ¯¯Õga2+r uüA¼-2A¼|+Kl°×.Ö´ÕTdü» P®.Ö_Cd£
:?«§ ´LµÓ¡A¤Cdjÿu [>24r¯¯ÕgaÖC»-u2?« UT uÏ2» mNd+°|aj2mNdüC¹=[
´ü.»¯Õ££Bý+« 8a+°Ö¯2_2Aÿ¼ /2BºA¼1 ³ÍTk {-»+°- C£a£¬C£sBº+[
Āa¸ 4abā£ĀN |+¸µü 4B -ÿªT2.£Bº 6£ ¯|a 3dl°× _2Aÿ¼2 4r[ ¯<A¼¦0uü
¯ac4r[ /2A" -T -2# { -u|4 -a¤£VµÓÐaBÖi µÓ24ra Ls4r /2B» W {Bº -2C»
Ta£\Ö[CdØ»A¼±Āa¨l°×Bº4r/2B»m_³Íj-2C»_³u¯XµÓ¡ml°×Bº£aA¼ BºµÓ¡l°×BºÖzA¼i¬
U jl°×sü-2A¼a-2C»£LÖz+°3CdjCdCdsÐ[µÓyd[+«.dü2qA¼-u2?«[µÓyd»Kl°×
+°ü44r+°
1a£ zBº4aA»£3 ³Íÿu {ü2A¼L+-u2?«A¼¦0uICd¯ÕgX8[µÓyd2 ü¸üDÿ2]2A¹
A[ a+°ĀL.Ö´2Bý"
WBºa£ 'Td [´vaÐ2/´µÓ m´+°a`2¢¯ÕA¼¤ZCd¯2A¼abā2¢ P®/Atü+°
¯2 as JCd³u£ØA¼ü m´m+«d ü Lk2.» ¯2A¼abā2¢ TTAÿ¼ VCdü4rKl°×/Á»W2]
/£Āa£2µÓÖTd » 2!qĀ Ø {ül°×
¯aÐ m_³uj»f-» ÿu +°ü4+°
±p B[+« mÁÿ +raùü wa2Bº Öia£4Ø2 q+°±p Bº2 ' A»³u2 » +rA¼» [µÓyd2
I-SERVE 10
q+°±p Bº2'wa2Bº+raùü4Ls2]ĀAÿ¼l°×BºÖzA¼#'m´´2.d 2C£ zCdØ´{]´JA¼
+°´Õ2.» Ö2Bý zA¼t 2?«A¼[ P¸ P® ÿu .»dH A[ ü¸ Öia£4Ø2 +°ü4Cd2N -N
zNL+Qt'A»³u2»+rA¼»CÖHT¾á4Cd2N3CÖHT¾á4Cd+Qt.ÖiCdØ2-2!q
8T?«"/±ĀNÿ-2!q8T?«"Ā+« -2!q8T?«"ÖzA¼i¬ ¯+°j Td üJA¼- 4r³u¾á4Cd2N
/A³ua`l°×»üJA¼ [Õ/£Bº3+rµÓ2¢¯aØBº£Bº+°¯aØBýk.dps2N
=u.dps2N"' Ø+«s¢/´³ÕuCdÖl°×2Bº¢3+rµÓ2u4r-2CdaÙCdÖ´LTCdÖ {.ÖiCdØ2
-Cd[»mCd2AÐa£_d?«+« m´¯L2]¯aØBýA+rm´ ³Õu2]¯aØ`«k3 L ¯s-´{Bº' Ø+«s
»¯aØ`«k .d¯s£f-» -ÿªX[±Â2A¼Cd£Bº'Tdü z zl°× Ø ³Ía

m´+°a`2¢
:2mNd2AÐa£ uÏ2+°H|4TAÿ2f-»ML¶+°m+«2A¼.Ö´{+[ {£2:+°BºÿªT
JA¼ 3.ÖiCd£Ø[+« /±ĀNÿ +°¾í3+rµÓ2¢A[+« /±ĀNÿ ¯aØBº Aÿ¼Ø¢/±ĀNÿ = a"
= aqa4+° -+°Bº .ÖiCdØ2[a±ĀNÿ+°2-[.Ö´+° CdÁ¼'Td 2-agÖC».ÖiCdØ2
p±ĀNÿ+2° 4r +°[´Õ¯s ¯ d2¢ l°ûB -N [ u[+« [a±ĀNÿ+°»K 3 [a±ĀNÿ+° .ÖiCdØ2
»» K;+° [µÓyd2¾á4Cd2N
:N¾´L\+Qt
CdCdsÐ ¯Õff-N»ÐÖzA¼¬i ³Í£+rØü¢-N-2!q8T?«" {Ð

-2!q8T?«"'wa2?«+«8+°CdÐ2=u¯2ÿªT¯s2N-»TdüJA¼´Lµ¢Aÿ¼m´_ü Cd2N
Q[»
CdCdsÐ2Áag µ¢Aÿ¼f-2?ua'µ¢Aÿ¼/Cds Āgaz+« .»L2A¼ q̧ ´vaÐ2>+rA¼ü
U jl°×südØaA»³u2C¹¯³Í'm´´2.d 2C£3ÿu¯ a´24r+°[´Õps2A» Cd´:N¯CØd
¯s {+rA¼K[a±ĀNÿ+° .ÖiCdØ»»K-ÿª ´vaÐ+° [µÓyd2+°ü£B» U jl°×sBº
W ³uL¶ ' Tdü T L2.dB[+« wa2Bº ¯aÙü I¯Õl°×£Bº Á¼ Bº ¯aÙ
1a£ zBý m´µÓC¹m±Āa2ÿª Cd2N
Ö4 uÏ£ü
1a£ zBº4aA»£Ja/´µÓ m´+°a`2¢:u2?«¯¯Õga[µÓyd2+°ü4B[+«£¯£+°

d
]C¹s´µ2I+°ü4rü[.Ö_CdA[+« aw 2Bº/±Ādü.Ö±Āa

AxÐm+° ]Cds£µÓ¯Ø
Ö4¹ uÏ2.da£´Ë ff-£a/´µÓ m´+a° `2¯aÙµ¢¸
Ö4 uÏ£q3/±Ādü£aJ?«¢ uÏ2/Cds Nÿ+raül°×Ö42 Aÿ¼Ø Nÿ+raül°×
/±Ād2 -£a £w+Ci » uÏ TAÿ2¢» £¯£+°
d 2 üDÿ2] U j+°s ÁT¼ ¢ Tmµ2X4r
/£ Lm±Ā`¯2A¼ [a¹Aÿ¼ a´ÖÖ4 TAÿ2¢:u2?« -ÿªX=uüDÿ¯s2A¹
+2.Ö2T L2.d2Bý-2C»4r+°'wa2Bý2?«¢A»[ ü¸+°H4| ´ËH Cd2µµÓÐCd24r[ü_Bý/2#2A¹
l°ûB.Ö´ 2Bý
4 [+°/´µÓ m´+°a`2¢ ¯aÙ¢ W ³uL¶ uÏ zÖ4 z-» wa2Bº
l°ûB]Cds[ajül°× a£Ùq -»Td2C»Hy.Ö±ĀBº
I-SERVE 11
£¯£¯2´LC£Ø4rC
]Cd2s 4.yd Cā Ød ]CdCs £,
m±Ā`¯2A¼ [a¹Aÿ.dy
dAÉ».dyā¯ÕCdAÉl°×a,,/´µÓ ¯aÙµ¢¸
a£ ]Cds2-»N]Cds2+rl°×2B±p£ü2!qwa2Bº/±Ādü£az£¯£C£Ø4 z
m±Ā`¯2A¼[a¹Aÿ¼ z-[3d-+°BºT L2.dBº»4r+°
dAÉ».dyā¯ÕCdAÉl°×af8N+r£ü2!q
A[»-¯L2.d-[l°ûB.Ö±ĀBºa£ zBý+«´{Bº£¯£¯2´LC£Ø4 a2Ù AÐa£U j+°s
¯ÕgX-ÿª 2¢+« ]y2N6£¯|a P®/Á»µÓ2T 2#£Bº W ³uL¶+°+°» uÏ
aÙ Ö4 a£Ùü ü¸ üDÿ2] U j+«s ¯ÕgCdü¢ 8N ¯¯Õga24r /2#2N" -[ 1a£ zBº
:+°Bº m´W¯s£Bº
WBºa£ [ u[+« 'wa2Bº a£Ùül°ûl°ûBÖ4 » á2NU£Cdjá Cdjü
8+°2.» ¯ü+°`2'wa2Bº a£Ùü¢/2N+°+°wa2Bý2?«KÖ42-[´Õü .dy-az£
¯|am±Ā`[a¹AÿNa´Ö a£Ù[+« Ö4 » á=l°× 4raBÿý¢ {2N-2A¼.»Cd» ;+°
A[[ uÏ aÙ K:2++°A[[Ö4 aÙ K¾Á¼tü2#£a
'wa2Bý2?«¢8N4Á¼[ {Ðm´W¯s£ {-u2?«C»B=2Cd mCd qA¼+r[
+2A¼L+«Ö4 aÙ»ĀAÿ¼Ø2 L+2A¼L+« uÏ aÙ»ĀAÿ¼Ø2£ #l°×£l°× uÏ aÙ»
¯üÿª24r/2#2N
Cd ¯Ă¢ {a]ÿqA[_?«§4r+°[+°±ĀCd24rCda_A¼¤24rTµ}¸`.»¯s3
Tµ}¸`´ËHC£ül°×+°#§_Bý/2Bº4ü ¯Õ+°¯Ðÿu 24ü£Bý+« uÏ aÙ»¯üÿª2' aÙ2¢
u³uØ[d ü¬BºA¼l°ûBCdl×°
:uCda£[+«´vLs4r+°#§_Bý/2Bº#2+2A¼L+«¯üÿªĀAÿ¼Ø2+rA¼-u2?«£ÅÓ®l°×Ö4
aÙ » ¯üÿ2ª Q[¢[d ü+2.Ö2=l°× Q[[Qa+e rü2±Ā#[a2Cda£ÿuØ¯24rĀ\2.£H
3A¼Õ§C¹.d ¯s:N+2.Ö2+°§CdaÖ aÙ24r.Ö±ĀH
+rK:u-£2+°A-['A»³u2»+rA¼» C£L+°[akd[+« +°#§_Bý/2Bºl×° 2B
-2CdaÙCd24r6³Õu+° ¯0uü+¹¯23a£#´BºCd¾í+« mCd2£N uÏ aÙ»[3a£bā#2
.» ¯£L+« -` 2Cd l°ûBm´Ö>2 {2BºA¼-# 2?«£aÖ4 a£Ù[-¯L2]!¬Ç »
-2CdaCÙ 2d 4r/2B»3µqµü4B-Bº42?«Qa+e ruÿuØ¯2JA¼3Cdj¯ Nÿ[-2A¼+¹4ü4C£a
Kl°×:2Cd al°û=l°× 4r uÏ aÙ ĀAÿ¼l°×ü+°AÉ¼q .Ö±Ā/Atül°×BºJCd³u {ØBº
ÖzA¼¬i£L+°AÉ¼ü¢Ö4 aÙ m´¯+«s l°ûB+2Cd CÖ.£y4rNÿ .dLmCd¢ Aÿ¼Ø Nÿ+rLÖ
O uÏ¯ {l°×[©Ā ÖCd´¯Ă=2Cd z<ØÖ.Ö±Ām´³Í ¸A¼m´¯+«s¢ÿª+«sm±ĀAÿ£Ø[l°ûB
Lk2.£ 6£ mÁÿ24r Ö4 aÙ2 AÐa£ á .da ¯ÕgX[ -2A¼+ ³Íÿu {ü
m´Ās #¢¸ :2Cd alû° a£qA¼ ;+° ĀL -u2?« ³Íÿu {Býk ;+°Býk .d¯Õ »»
3µÓyaØ2¢ z[\±pd3d»ÿªµÓ¡2BºBº» +r+«3d.dLmCd¯2m4³u24r.Ö_C£T
I-SERVE 12
ÿªµÓ¡2B¹±Ā0uØ z
1a£ »+° ĀLA»»2mA¼ ¯ÿª¢/2Bº4r ³uL¶ 2BºH¢Qae+rü24rUT2] {

]a2U {¬ a"£L¢ ³Íÿu {¬ a"-» .day ]y2N3¯2A¼abā2¢µC£Cd´{Bº» ;+°
³uL¶4ra m´¯2\¯s
+r+°ÿªµÓ¡2BºBºff -» +r+« ³uL¶4ra ;+rd /£aK 3d

a2B»dA¼ü+°2!ql°ûB.£u¾Á¼t]a2UT-K3CdjTA¼Ø¢3dl°×Ā?«q»qaKÖ4
¯ÕA¼¤ü¢l°ûB3dC¹±p? ´Bº4ü£a a+°aqaK:u-»+° a+rü4r4´ü.Ö´Bº2
m±Āa2Dÿ2.£Bº
£l°× j_N¤+rqA¼ +a4r[+r+« ³uL¶4r aBº » T?«"-2Cd4´£BÖ±i p Bº» T?«"
6£8¯ÿªül°ûa£+°±p Bº»T?«"-2Cd Qae UT6C»3d ´wai£=+°BT[´Õ2.d+° ±p Bº
»T?«"-[:u-»+°a+rü¯2A»³Íü+°H4raz3µC£Cd´ ³uL¶-_A¼¤2.Ö ´£Bº+rA¼
+°+°3d #C»H4rÙ+?«§±Ā|adq26£¯|a=2A¼w+i£ 2]N »;+°ĀLÖR®
´LMH2] .d¯l°×2!q 2]N -[´Õ2]2N -2A¼.»Cd 3 µC£Cd´{Bº4rL A¼4aÙ +r+«4rL :2?«
4asüK-Bý\CÖü¯+[Ö2#» _düA»LÖÅu®
»aáÐCd2JA¼'µØÿu42¢Á¼ja£4 `«WüüC¹l°ûBý ³ÍW<a2;+°?«
{2NA[JA¼¾Á¼t TBý.Ö#§2NA[+«.dCd K+°ü +° K3m±Ā2C£ü¢m´¯ÕN¤ {2N
A[+ jq Ö>£ü±ÂBº4 {£az£?«¢¸ A¼+«`´{m´+° /+ j¢¾Á¼t +2Bº 4³u
-2Cd Cþ@ {2NA2?¢¸ /2#£Bº'+r+« ³uL¶ 4ra»ÖCd+[ÖCd +[3Cþ@
A¼4ÙL+« .»a£
ÖR®.d#§.dA¼t+°A-+°Bº8Tµ}©Āü+°[´Õ2.d#2qA¼3.d#§´+°ü+ jü¢
+[ 2A¼ü uCdü ´l°×ü 4ÅÓ¡® +°#§+[ 4¹ü 4¹ü4r U 2 .»¯s £az ' +r+« 4¹ü¢
³ua¶ü2Bº#28T?ub -l°×2#+°[´Õ´2] m´X´+«K ÿªµÓ¡2Bº +r+«4rL 4L2]-Bº4
Ā4r= L+ 3.d#§ ´+°ü¢;+° +r+« ³uL¶4ra/#¸ 7¾³iu£qA¼= a.Ö´q+°
±pCd£a6£¯|a»´#§A¼ü4rÖCdl°×Cd»/£
] L+« ;+° .¹# 4r$ z+°ü¢ :2mA¼Kü `« u4r 3 +rl°×ü42´{¢[ ;+° +r+«
=2A¼+¹mĆ»Ø+°24r3+°L¶2.dĀ\2N3+r+«4B£ 2+°=4rN4r.d¯s
ĀÐ4C2d W
³uV¶a2BýA¼d.»d2Býff-2NĀA¼a24r
» 3µÓyaØ ±pd ´+° +rl°×ü +2.Ö2 ¬A¼L +Nt4r A¼a2 >L4raz 3 ĀÐ4Cd2
´H+«+r|+ÿªµÓ¡2Bº ³uL¶-[£l°×-agÖ2N»ĀA¼a24r Āa2¾´?«§3dÖi´{l°×
Bý.£3d;+° ¾Á¼t TBl°×CÖ]y£l°×3¯24r»µBº3A¼a24rl°ûa¹y¬?«§ -ae Ø
±ĀAØH.£yBº
»3µÓyaØ2 ü¸ ¹# #ql°×2Bl°ûay£3d» m´¯242m±Āa2Dÿ2.£Bº
ÿª µÓ¡2BºBº ³ÍC£j W ³uV¶ ´{ùØü´2BýJ|a¯Ðd24r ]yA¼ac 2-m4³uÕ ¯s £a
Ja£+°C¹ ´{`Ø2¾´L\2N¯aÐ ¯ ]Cds i¬ [a2Cda2 m_³uj[ ¢ {2B»Cd ¢?« ³Íÿu {ül°×
'm´´2 .d2ÖzCd2s -TAØTu¯» -[4Ls2] uÏ aüs l°×A»µÓ +ruA¼üA?«N Øa¶ül°×
I-SERVE 13
]a2U {¬ a3¢.da£ Bº23m´¯+«s¢ á4as a£ Bº2-2Cd mCd2.»Cd £JA¼
-m4³u 2+°H\:2CdA¼am´d `2.»¯Õ ]y£l°×A¼ac £[-m4³Õu2.dBº2:A¼2C££ÿu4Ø2
+r+° |aT?«" ³ÍC£jA¼ac2C¹=u4-m4³uÕ 2.£aCd £+rØ Cdd2C¹4B'U {`«k
-m4³uÕ 2.d2Bý ³ÍCdjü/Á»µÓ2¯üÿª24rAL|+ÿu4Ø2+rA¼4A
a£ 3 #üT[»3µÓyaØ±pdÖzCds2+°AÉ¼2C£Cd».Ö ´¯s£Bº6£=2Cd
Td2"=2Cd mµÓA"¤¼ :u2?«£Bý z2A¼»T» ?u¸BH"-[¢¢´ü¯2A»³Õu¯s»¾í+«
mCd242Fÿa24r:u-£
WBº´+«a£ uJaN[>2´TmCdÖ JA¼ac2+¹¯»».£yJV¯2Āa´{ ü¢
]l°×+¹qA¼[T jH.dBº4r»-agÖ±paz2N6£¯|a-Bº4Cd£Jl°×ü»T?«":u2?«
3CdjCdCdsÐ uÏ2Jw+uüDÿ2]2N"A[C¹±Ā#Qa£edzØ2=uüDÿ2]2N"J d¯Ă=2Cd"
=[N ØµÓl×° süüDÿ2]£'+r+«a´2 NH¾´#§l°×2B'+rl°×ü42´{¢:u a ü4r
´Bý {2BºB[+« +ra`»T?«"A¼d.»¯Õ 'T a£üK.Ö´2Bý
´va£ÐmµÓ C£s2Cd2
ÿªµÓ¡2BºBº ³ÍC£jJaBº4Bº» -A¼§2 ±Ā´m´+rÅÓ+¹¯»JLu-Bº4Cd£a

+°+°£+°AÉ¼2C£¯2m4³u24rT LĀsA¼d.»¯ÕT2Bý
Cd l°× CÖü¯ +°A ¯+°ü¢+° ´v$ØBÖi á » µÓÐaBý+« - C£a ¯Ða´{ü4r 8+rA¼µÓ
amA¼ü£a£L´L£a2¢-§ Cd+°ü£a£L¢8Bº N
-ü2_Āf Cd'TBºl°×
£³u2+r+«'+r+« á
.d2BºBºff
;+°ĀL-§ Cd+°ü+°ü¯ÕCd2_aBº»amA¼BýA¼4Ùa l×° .»L;+° ³ÍµÓjµ2¢£ .£a
TAÿ2¢ ³uÄCdĂ 2;+°?« .»µa
3/CdĂ 2¢£ .£aTAÿ2m´+ra2£ÅÓ¡®;2?«[2B=ma42Aÿ¼2´v¯+[´À+ü°
A+r A¼Ø2C£\£?uØü.»µa
+2Cd ¯´d Ø+°8¹.dayüÖzA¼üdØaz3¯2A¼abā2¢
mÁÿ amA¼BÖi 'µBýzÖ +°

ÿuaØ / A»T 2A¼L JA -Nÿ+ra£ü .Öuazps2N A[ ±Â4a Cd\2Ù .£Hff -» #
]y2N
C£\ Cds ¢£ÅÓ¡®Ö+r z2A¼3¢]2.dl×° 2B¾´m!q\±pazCd =[TNµÓl×° sü
+°H´Õ / A»T[ +?«§ u+]y Cd A¼4Ùa ´B»¯ l°×£a 6£ +¹´2 .du¸a+° Cd 2mCd
µÓl×° süC¹3/ A»T[a+° a+rü´Õ2Bý 2#ü4r |ay¯Õ+°a£+°a£THX»µa-uX[
P®C£\;ÅÓ¡¸ L]£?uØü.ÖdØBº2ÖzA¼ü¾´?u§a
'£#Ø£A¼ØAÿ¼Ðül°×3+°L¶Cd ¬i¯a¯ÐIA»TÖz+°£³u£¬i 3Bº³u2¯ü+°Bý+« .£yaz
3£?uØ[+« .£u¯2C¹Õ2.£az- j4ra¸ .£u ¯´{£#Ø2.»¯s {2Bº#2 ü¸-ü2_Ā
A»T+« £³uÖ .d2BºBº» +r+« Cd 4B +2.Ö2 A¼Ø2 C£\ ´Õ2Bý 2# z+°ü TH
42Cdü»dBº2m±Āa2Dÿ2.£Bº-N.d¯Õ¯a¯ÐIA»T³u2¯ül°×l°ûB.£´üØ2´{?«§-T4B
I-SERVE 14
C£\X[42Cdü»d Bº2ÖzA¼ü¾´?u§az
- j4ra¸ /±Ā¯£a´24r42Cdü»¯s2!q³u2¯ü8JCÖHdl°×2B;ÅÓ¡¸ L]
+r+«C¹+°H¯Õ42Cdq¯Õ uXÿqA¼2l°ûBº L]±paz/.dyK.£üql°×2Bm+Bý2.£azA[ ü¸3
³u2¯ü4abā CdüdØaz
CÖü¸£|a¯L+« Cd+rA» Cdü£?¢Ø±Ā¯ü.£H2]mÁÿBÖi'µamA¼Bý A¼4aÙ l ×°
.»a£a3dl°×C£ zCÖ]y´Õ2Bý 2#üÖi»A¼Ø24r¯ L2.£a3d3´Õ2Bý 2#ü
.d¯s» -§ Cd+°ü .»¯Õ -+°C£Ø[ 4Ls2] -\ÙJA¼ 4\ÙüÖ 2Bý ´BÃBº A2C¹ -§
Cd+°üÿªd´BýCd µÓVa£ü¢[ 2¯ <2Bü+¹¯Õ£?«C¹8»¹³uÄ ü.»¯Õ P®
/ A»T[dAÿCdA2É¼ 4r¯Õ.§ »¯Õ 'µamA¼Bý+«¯ L2]£R®A¼tL+ P®+°ÅuØ`2.»¯Õ =u4¹u
£R®A¼tL-m4³u ¯2±ĀN2.d+[= LA¹ £aÖR¸±pda
Cd+rA» Cdü ³ÍµÓ+«s¯2´ü4+°Cd´{.»¯Õ£NA¼t+¹4H4ra³u2¯ü mCd2
Cd Cd´{=uNA¼t+¹£¢CÖHd+°Öz³u2.Öü¸+°4Xq+°] L+«£HÖz³ÍüC¹¯a¯ Ð IA»T
A¼4Ùal°×.»a£az3CdH¸JÅÓ̧.d¯s» 2Bý´Bý
£A¼4Ùa :£ÅÓ¡®2Býl°ûBKa+a T»+° uÏ2

¯2±ĀN2]l°ûB:u2?« K.d´{´[+« ±ĀüBºC£a£":+° Ja£l°×´[+« a£aJa_d#l°×
±pazC¹]#§m_Cd+°2Býff-[w42?«±Ā|a¯Õ2N
'³u2¯ül°×Nl°×C¹.d+°m_³uj¢+°2¢/2BºB[+« Öz³u2.Öü¸+°Tk ¢+r[+.»y¯Õ
Tk LsÖz+° £Dÿ ¯a¯Ă¢ .£# U 2 .»dĀ4raz 3 8Bº4a ³u2¯ül°û z4Ù|a¯Õ
.´{ 2N+r+«¯2C£2+°H\2N£ÅÓ®¢¾Á¼t£Býk»
» z+2.Ö2¾Á¼t£ÅÓ®Öaw +°o.£y+° Cdü¸üC¹¯2mŃ2]ÖH¸4rAÿÖiaØ2.»¯Õ£L[
Ö2#¬#§+[ P®mu³Àuj¢+r[|+.»a£2-+°Bºmu³ÀujA»T[a+° a+rü4r¯Xs 2]-m4³uÕ 2.d [
m±ĀLg2.£23CdH¸+°a`«2] Cdü¸ül°× P®/A¹Ø4rH]y l°× uÏDÿ+°¾´?«§2N
3 TAÿ¼24r ¯a¯ÐIA»T -m4³Í[ ¯2±ĀN2] Cda£Cd » z Cd2mBý[ .dBü»
+¹L+°C¹ -ü2_Ā A»T a£ uØ[+« _dü A»a£2 3Ö T2Aÿ¼Ø áÐCd2¢ {2#2N -+°Bº
Cd2mBý[+°Hµ23d jH.£u3A¼L2.£Bº3d uX+«+r+« uX£BÖi£-ü2_ĀA»T
-m4³u 2C¹ uÏ2¢´2Bý/£Bº» zmu³ÀujA»T-m4³u 2C¹¯2±ĀN2] uÏqµ´Ó { _ü2 ü¸
.»¯ s 3CdjTAØĀAÿ¼ .d¯Õ3d.£u¯2C¹Õ2.£Bº
;+°a¹$3d jHA¼4aÙ l ×° ´ÕH]

-ubazüJl°×¯a¯ÐXA»T-m4³u 2 ü¸=2Cd¹+2Cd uÏ2üDÿ2]!q̧+°[´Õps2N

-N¯2C¹»+r[[>Ö3Cdj uÏ2üDÿ2]2AqA"-NüDÿ2.d+° ±pC» :Cda TA¼Øü ü¸
m´Ö>2qA¼Jl°×3CdH¸ mÁÉ¼ 4a {+°+° P®3ÖA¼4ÙL|+±pA2a2Bý3Ö.dü¸[
CdH¸ m±ĀLg ¯sCdÐa4r+°a`«¯s2N´L´vak uÏ£[-m4³Õu¯s2Nff-£Bº
£4ra-ü2_ĀA»Tÿªl°×sBºK» z¯a¯ÐXA»TWØü [CÖH ¯s3d a¹a+°24r
-l°×2?uB»Ö K ¢¢´ü ÿªd ´Bº Cd l°× .£u ¯2C¹2 +°H\2N » z 3dl°×
¯L2]
I-SERVE 15

£4ramu³Àuj Cd-m4³u2 ü¸CÖHd ü¯ÕA¼2C£CÖH¯Õ2N :2mNdü

8Tdü3+°L¶2.dBº2qA¼Ā2ĀL+°Ö+¹L+°qJ+°ü4Bº2qA¼:+°8+r2Cd£¯2.»At [
/2NµÓVaT]yCdHA¸ 2¼ mBºül°× ¯ .Öd ØH4+°J ¯ +¹¯2:+°Bº /2Bý ±pd z:+°
Ja- X2]8AÖi£ 2]8+r2CdmÁ»µ[¯] ¯s-+°Bº[a2Cda23CdjAÿØ2¢/2Bü[
/2Nff-£ z
3d3 #ül°×32A¼2C¹±Â2\±paz zjü+Á\H2.d+[ zA¼tü¾´#§+[
Cd-ü2_ĀA»TA¼4Ùa2SmĆ»Ø+°m´ĀA¼24rCÖ.dy+[A]¾´#§+[ { 2¯´{ z+°ü
+°2A¼L+¾´?u§Bº-´{Bd +«u.Ö±ĀBº

£dua£ [>Ö 8+r2Cd mÁ»µÓ2 +r£ül°×2!q =\L »a áÐ Cda ] L+« .»L
±Â2Bý»aáÐCd 2!q Ö z+°.£uA¼a2ÖÅu®+° Á¼³Ía»ü3 BºüÖiµüØ2 {
W<a2;+°?« +°[´Õ¯s2N-2!q A¼Åuü4üTµÓ¡A¼¤ .dm+°2A[[4BA?«±pC»
:2+r¾íÁ¼ja£4 Wu dÖW<a2;+°#2NÁ¼ja£4 `ü2!q Ájü 2?« +°ü
A[¢'µØÿu4´{ ] L¢;+°¾Á¼t+°ü +°2 {2N'µØÿu4 2!q'µÓÐaBº-Nÿ´X4r4ü
3 uÏ .dm+°2-N=2Cd ¾Á¼tA¼2!q'm_³Íj2Bº2ÖzC£s[+« m´XD2_»Ö-[´Õ2.»#2Cd ¾Á¼tN
+°ü +°2-2!q¯³umĀa2A[A¼+«`´{+ j¢/Cma¢»´vaÐ2;+°ĀL;+°4Bº
4#§+[+2Cd+rü2/2Bý .»yµA¼+«`´{+ j2!q[ajüÖ uÏ aÙ2:´?«+34Bº
-+°BºÿªmA¼24r» {2NJa[>24r8+r2CdmÁ»µÓ2+r£ül°×2!q-+°Bý+«ÖÅÓ®2Bý-+°BºJl°×
A» Cdü ü¸4r[ {ü ü¸4r[8a+°Ö¯2A¼B {2BºA¼:_b2A¼ü/2Bº {J+«N]yC»
¯<24r_düA»a2Býff
» z3 #ül°×¯2C¹Õ2] Cd2mBý4rL+« ¯L2] Cdü¸üA¼4LÙ +« .»yµ2
-+°Bº mu³Àuj Cdl×° l°ûB £4ra.Ö´Õ #üTT2.£23Ö4B- X2]
3MaÐN2]2N-´{Bº Cdü¸ü- X[¯ÀÐ+°L2]» 2A¼a2'»aW<a£[+« .»y¯Õ
-´?« 2Bý :+°B» {2Bý±pd2
³uV¶Cd l°×;+° ] # T.Öd ØH[ u[+« '>L\¯2´Ë#-2C£'
+°ü2¢N+rA¼=´{B¹Ö+°?« +°uü¢;+° +°ü2¢[N3+°ü ±paz2Q3W<a
±paz2Q3 +° ±paz2N+rüm+° 2¢-u2?«» P®´{?u§az P®»:+°B»/2#£
-2.»Cd 3±ĀCd.Ö#§'.Ö#§;+°!q-#¸4r ?u¸BA¼d.»¯Õ-_A¼¤2.Ö_Cd£+¹+°2Bý
:[+°uüCda£CdCd ¢?« ³ÍCdjü:2CdA¼a2Bº]¯Ðd24rT.»y¯ÕA¼ac2-m³Õu2.dBº2
£ÿu4Ø2:N4¹'-aeØ2¯ÀÐ+°L2.d2Bý'´v umA¼£Øü¯ÀÐ+°L2.d2Bý-m4³Õu2.d2Bý
WBºa£ uÏCd±p A¼B¤ iÖ ÿª µÓ¡2BºBº:uwa2B¹ĀLl°ûB-aeØ±ĀAØüCÖ.»y¯L+«
3dTd[+«T¯±s paz
) ³ÍC£jJpA¼a ü¢;+°a+°[´Õ2.d|aT"ff-[-Bý4r3
Cda£Cd ¯2ÿu`:u+Ā\2N
ÿªµÓ¡2BºBº ³uV¶Jl°×CÖHd[A» z2N"=2CdU jl°×sBÖi£3dza£td2m±Āau¤[+«-Qÿ2
+°A m+° m+° 24r ;++° +°ü2¢ ;++°a4r £Bý £Bý 3dza£td[ _?«§ £ pA¼aü
TA»³uw+i üØ2¢+« ÖR®±pda+rü2T24q[ ¯s {2#2Am´´2.d2¢"
I-SERVE 16
WBº ÿªµÓ¡2Bº ³uV¶ :2Cd uÏ[ dØ { -ÿª »Cds dØ { A¼¤Bº dØ { '
£a¤+°Ø2¢8T¯< z2A¼[:+°Bº´Bý/£ {"
:+°BºKÅÓ¡®q {[´{üq {'áÐ Cd2:2Cd=Cd4s r {2Bº#2 ü¸´Ö2Bº 2N¯aØü=2B
;|+ĀLCd4 üC¹2NA2C¹´4?«´v#a£ÅÓ¡®4B´\H±pCd£aza£mX´v#Á¼³Ía 2N
.d2mA¼ü;|+ĀL+°[´Õ¯s£aA2C¹ 2.d4BºÃül°ûBl°×N2.dl°×±pCd£az:u2?«.¹#
8T¯<2 {2A¼[¯Õga[£¯2¾´#§l°×£ {"
ÿªµÓ¡2BºBº ³ÍC£j A¼?« ZCd = a Cd´Õ2.d 4üa" K.d uX¢ ´{#§ K 3+rµÓ2¢
Xa4 K -Bº {ü¢ Xa4 K .Ö#¸JA¼ m_Cd+° K m_³ujA» {Bº z2A» z0u m£µBº
-u2?«£ÅÓ®l°×:u2?«UTCd24r+° a+°?«üDÿ¯s2A"6C»»T"3C£j2A¼ ³Õu ü¸£+«»J
´#B§ º2qA¼Ja´4ü´v#=2BºKa£mX´v# 2.dK.Ö_Cd£a» z¯H£Bý[£
+°2?«+« 3Öü4'Öü4;+°?4« r» {2Na£mC»A¹´4 Aq ¹CÖHdBº2qA¼ 6£¯a| ]a+ruÿuØ¯
_ü2 ü¸ uAÿa.dm+°22S3 uÏ.dm+°2A+rm´¯L2.»/.£yāÐ¯[µcÐ¯ü¯2<Ø_?«§+ru[
¬|+¯l°×2#£'TAÿ£[->´>´2-2?uam´X [Õ+ a¹$ÖzCds2JA¼
/.£yāÐ¯[µcÐ¯ü>a4C£az£?«¢ uAÿa2¢ĀÐNÿ©Ā2¢ `«´va2¢
-£³uCd2¢TµÓ¡A¼2¤ ¢3 uÏ.dm+°2¢¯³u mĀa2¢>a4C£az
J?«[-+°` 4Ls2.dl°×2#3d.dm+rü¢4ü 2µÓ22¯2 2?« F u+ra£ü
³u2¯¦:C£ØN 2mC£ü3d.dm+rNÿĆ d ¬i 4`Ć£ØNA» Cdü3C£jDÿ24r-¯2Aÿ2
.»¯ l°×2#a£ Bº» ->´>´TAÿ2Q[[a³u ¯Ø»Csd i¬ 4a {ü A¼t /Áµ» 2Ó ±Â2N-T]yāÖ
u4a+°CdC¹-Õ2.» Ö4ül°×+rüCdCdsÐ2¯Ðd24rĀ+rCdL¯s2N+°+°£a+rü4`
+¹¯2¯aØ.d2mAA¼üJA¼3Aÿa´Bº ü¯Õ- ¯a2 {2BºA¼[Ö4µm¯s2.Ö_C¹2N+°A
:+° ¯<2 -2?u£ T.£aù_ü2.»Cd £ _N¤ m´´2.d2¢ 4ü Āa»A¹ -Āa»A¹
m4³Õu2]2N-2A¼.»Cd ü+rl°×ül°× {#¸4r£l°×¯<A¼¦0uA¼ü ü¸ ¯2+¹ÿª2+°ü4#2
qA¼»K¯2Āa£[ NH¾´#§£-2!q NH¾´#§qA¼´#§l°×££-2!q´#§+¹qA¼
Ju2?«/Cds ´{aü-»+° 2N-m4³Õu2.dBº2 ü£ ¯ĂU dmCdl°×+r ü¯Õ2Cd
al°û Ø ³Ía£ü .»¯s£ a£4 A»Ð©ĀN Cdsü¢+« uL±p Bº2 qA¼ :´{Bº Ā+rCds4r J
A¼ac2-az2N4+°£±Ā±ĀüK´vLs4r´?u´2.düdØdK:+°£>j¯´ËüÖ2A¼K»
ÿuT¯s£
:+° ¯Õga [£¯Ö 2A¼l°×¾´#§l×° £ [JaBº4Cd£a£" z¯H£Býk 4A ?« ?«+
4ÅÓ¡® ay+¹ 2!q ay+¹q3µÓ+«s±paz2N'.Ö!¬§C»+r¯s¯Õga24r´Bý {2#2N
´vaÐ2³ÕuaùØl°×Bº+«2A¼/2B»ÿª¢+r[.£´.d#§4r.d#§Bº2.dµ-´{Bº4B
'.Ö#§ +°Aü¼ qA¼
a+°´{Bº1 ³ÍTk {¾í wa2Bº.»CdüC¹»aáÐC£[4?«§4r´#§+[m+«2N
wa2Bº.»CdüC¹ 2Aÿ¼aáÐC£[¾´+°H2]+a¯ zmA¼2¢ ³Íl°ûaj2JA¼¾´?u§Bº ¯ zmA¼
AÉ¼2>L\2N-´{Bº4B'.Ö#§+°A¼üqA¼
¯2+°a¶` amA¼Bº 3Nµ}Bý 3+ra£[ Aÿ¼L2] ÿªT[ ÖĀs[ ÖzA¼ü ¾´?«§ ] L+«
I-SERVE 17
ÖzdØq+°Cd»az´Bº4ü¢2]m´ÅÓd\ uÐüü+°+« z¢¸+rüÿª¯Àj´#ü2.»¯Õ´{Bº
l°ûB'.Ö#§+°A¼üqA¼
-2A¼.»C»'.Ö#§JA¼'±ĀCd4?«¢:u´Bý/£
m_³ujm´ÅÓd¯[»µü
WBº ³ÍC£j z¯ü j+°AÉ¼ü.Ö_Cd!q̧.Ö_Cd¯2|+C£Cdj+°24r ?u¸BºCd£ { {Ð

.Ö´Õ K m_³ujA» {Bý UTCd+rü2¢ 3dl°× ;+° ´4?« +rü2 ´vaw si´{Bºu¸ .»y +°u2Cd
m´ÅÓdü ¯[»µül°× +2.Ö2 Ö+r z2A¼4r /£az L m_³uj A» {Bý|+ 3dza£td 2
.ÖH±¸ paz´{Bº ]y´B» m_³uj m´ÅÓd ¯ d2¢ ' .Ö#§ 8Ö ±paz2N" .Ö#§ q+±° pC»
»ÐÖ±pC£ {"-u2?«´L¯ÕgXKw+´{BÖi£C£a¯´Bý2A"
ÿªµÓ2BºBº ³uV¶Cd L+«CÖHd[A» z2N"-u2?«m_³ujm´ÅÓd2¢'.Ö#§£ a±Āü
ql°×2B±pCd2N
3+rµÓ8 X©ĀT
T4C£Gü+°ü¦,
¯s_¤m´+°X¯a£Ð24¹
¹[a£Ð¯2dAÉ,,[a£Ð`,,´v,,¯aÙµ¢¸
-´{Bº£l°×3+rµÓ» 3Aÿa2 £ ¯ Ă¢ /2B» +° ü üK -´ { Bº #
d C£az£- d£ü¯Ðÿu£üK[µÓyüÖ±pC£az-´{Bº»£¯üq[ ¯Ă
u4r6±pC£
:u2?« m_³ujm´ÅÓd2 ]y´B»#´{Bº=+°BÖ+° Bý ¯aØÅÓ®a£H´Bý±pCd {2?ua
-´{Bº»
£a`2Aÿaù2_A¤Ðff»» aÀ» {`«k-»]CdsAÿa`¢[µÓyü24r/2Bý±pC£

m´ÅÓd £dz { ¾´m!q\ ±pCd2!q
±ĀaÐI2 Aÿaù2 _AÿÐff »» áÐC£[ -» ]Cds

Aÿa`C¹[µÓyü24r/2?u
m´´2.d 2C£ >ü dÖ -2C£ ;|+ ³Í ¯ zmA¼2 u4r +°[´Õ¯s ´{Bº
£dJ2
Aÿaù2_AÿÐff»£dz {»]CdsAÿa`C¹3+rµÓ2¢C»H±pCd {2?u
´2.dÿªC£N¯ ¯sCdC£sÐü´vLs4r-2CdL2]±paz´{Bº
¯±Ās ¯gdC£ C
X©Ā Ø.düa´d-A» ¯aÙµ¢¸
] L+«T\qÿª <ØĀg2¢¯±Ās ¯g¢u4r8+°a¯ ÀÿªCd¯ÕgX¢[LÐ+°ü¯ Nÿ¢
[µÓyü24r/2Bý±pC£ P®+2Cd+ru[+«m+Cdsm_³uj-»£Bº´{?«§ P®¯Õ§ÖzA¼ü {Cd2N
-´{Bº P®:+°Bº:u2?«.Ö!q§Özü¯s2N3¯ d[+«m±Āa_¤_ü2 ü¸»[L+°ü¯ Nÿ[
TBý]¾´BºC£ P®£ ¯Ă:2mNdü´[.»dBº2m±Āa2DÿĀsaz» ]y'.Ö#§JA¼
P® +r2¾´BºC£:u.£uĀa¸ >L\2N
I-SERVE 18
WBºÿªµÓ¡2BKAÿaùÖ42-A¼bāC2d 4r/2NA[_ü2 q¸ {Ð=¹m_³uj+°uü
A?«:u]a2UT4r/2#£ {:u:CdaÖ4ü=2A¼l°×/2Bºa "
ÿªµÓ¡2BºBº m_³ujV¶ Ö4 ¯ÕA¼¤ü¢ ;+°L[ ;+°LC¹ ±püyBº2 ĀAÿ¼Ø2 +rA¼ = L ÿTª Cd Ø2
£LN-N[dXÖz+°_ü2
[dXf-2!qá»µÓÐa[¯2+°ü23¯2+°ü2.»Cd £¯2+°u[+«
_2+°ü4C¹2N'_ü2.»Cd m_³ujü L£'+2BºJA¼ '.Ö#§ :u|4´{BºC¹2N:N
á»µÓÐaBº£l°×[akaz2][dX
WBºÿªµÓ¡2B-»+° m_³ujm´ÅÓd ü.dµ {4A£?«¢Kl°×3µÓyaØ+°a24r+°´Õ2]
¯[»µqT?«"
ÿªµÓ¡2BºBºmu³uj`¹Cds =[.Ö Ń"
ÿªT-2C£¯ zmA¼2¢ z[\±pazm_³ujTk ³uµÓÐaüCd´ a¹UTq[¯[»µ[
.dµ
U {q4rA¼4BýÃá+°ü4Bql°×2B£ü42u {dz4rü±Ā# a£ÅÓ ® d Ö {
ÿªT[.dµ
»ü¯2 CdĂa£ü±Ā#'ÿªTÖzC£s[_BýA¼ 2?«A»A¹+°´Õ {2Bº#2».dµ
ÿªT.d#§XL|4+r2X üdü4BºÃ+°?«§¯aØ.d2mA¼ü4rCdd a+rl°×2B {´L¯ÕgX[
.dµ
£ü4dz4rü±Ā#ÿªTÖzC£s[a£+°¯q3m+°T2]/2Bº#2.dµ
3 a£+°¯ü ÖzCds2 ÿªT .d#§ / 3+rµ[ 3m+°T2.dBº2 .»Cd ÿªT -2C£ -2Aÿ¼+ra
_2Aÿ¼aÖ ±p Bº2.dµ
»ü¯2 CdĂa£ü±Ā#ÿªTÖzCds23a£+°¯ü= z+°üC¹[2Bý±p Bº2.dµ
wa2Bºdz4rü±Ā#-Bº {qCd´»|aU {üq[ÿªT[.dµ
:+°U {ü A¼tl°× ¯s ³Í ³Õu [ÐCd¬i {üÖ2A¼L[.dµ¹¬+°qA¼
£L¢2] ]y {üm+° 24r+°Hdz42 .»y¯L+«N4 uLAÿa¼ j mÿª i¬ Q¬i UT2.dB2º
-»+°Āa¸ .dµ
'¯Õ§ m+° 2¢m¯Às ´{a ¯2_2Aÿ¼2ql°×2B|+ ü2 ¯Õ+° ¯Õ§4r Øü´{#§Bº2
.dµ
a+°a+rü m_³ujü ¯ü§ a+°a+rü4r /2BºBº2 .dµ ;|+m_³uj .» ¯ ¯§ü¢ l°ûB
+°ü+°u[+ ÿqAü2Bº#2.dµ/A³ua`l°× ;+° ¯Õ§¢ÿª»qA¼ a¹¯Õ§¢Öü|4
qA¼:2++°¯Õ§¢ÿªT {2N4r[áÐC£üq {:ua+°a+rüÿqAü
:+° ±pC» Ā Ø Tµ}©Āü +[ {£az ³ÕuaùØl°×Bº ÿªT £m+°T2.dBº2 Tk Ls
- C£a£ü Aÿ¼L 2.dBº2 ¯ zmA¼ AÉ¼2 4aCdj2CdBº ¯Ða£Ù[w+ 4aBº2 :u2?« K J¢?«
Wü£a]£ÅÓ¡®4B.d¯Õ»
»CiÖ » Tk » m_³ujÁT¼ 4B3m+°T2]¯Õ§ .»d Bº2 .dµm_³ujA» {BºCd» amA¼BÖi
¯2³Ía2.»d Bº2.dµamA¼Bº4aCdj2CdBý JNw++«¯Õ§´L±Āü.»d Bº2.dµ
m_³ujV¶J>jü¢>jü.dµ' >j¢Jam_³uj´{mCdüÖ+°?«>jü¢
I-SERVE 19
;+°´{Bº Ja 3+rµÓ2¢2] ´{?u§a a¹ >j¢ K?«¢2] ´{?u§a a¹ >j¢ 4rH¢2]
´{?u§a
a¹>j¢a£X¢2]´{?u§a a¹>j¢[´{¢2]´{?u§a:u´2.dÿªC£ü¢2]
Ja´{#§Bº2».dµ=´?«a´2-´?«A»£?«¢¸+[±pH+°ü£az+[C»Bü£az
-T4B£l°×4as£az
J|a 4rA¼ A» Cdü ´L¯ÕgX 4B :2C» ¯ zmA¼2¢ z[\ { ÿªT[ a£³u Ls
4rl°×2Bl°ûa£j C£a»/A¼¤L2.dB[6A¼Āa¸ .dµ
+[+°uü¢áµÓ¡a£ C£a»qA¼
_A¤ C£a2+°Hdz4rü¢a£ Bº2Āa¸ .dµ
Cd´{.»¯ÕA»2» mA¼üW {BºÁ¼T2SCd´Õ2]+2Bº4³uü¢_2Nÿ2.dBº2Āa¸
.dµ
³uµÓÐa>ÐaÖik >Ða£ü-`]»dBº2+¹¯Ö uù¯aBýk[TCds mCd24r.»¯Õ+[
³uL³uaüdzA¼¤2.»¯+¹ Bº2=[TNĀa¸ .dµ
m´XAÐá£2Cd2¢£Ø¯Bº´{a£ùü P® P®m£dBº2.dµ
£Ej+«-»£Bº»üµ¢¸+rüC¹ ³Ía£ d` »m42AÉ['+°ü2¢a]2.d¢Cd£Bº
A[[ N Ø A¼Õ§C¹ .d¯s£ ³Ía£ d` 2!q Ö4£W» Q[[ :Cd :2Cdl×°
´vaÐ2Āa¸ a]2.£Bº
´vaÐ2+[+°uü¢ ³ÍÿuaC£[£Ø¯B» a]2.£B¹£Ej|+a]2.£B¹¯L4r4as
a£ Bº2qA¼
:u¯§üK.dBº4r.dBº4r l°×8TCÖüps2A¼2!q: K ¯ zmA¼ Cda24rüJN
_Bº4ü 2?«T_Bº4üK;|+a+°24r/£d-2!q/£dK.Ö´q2q K.Ö´q2¯ü§
´L¯ÕgI-2C»
»2B»'+°ü +°2 mCd2-[+°uü¢.Öl°×.ÖA¼al°×2B/2?¢2A¼[Kl°×.Ö±Ā
-Q4Bº ?«§ !q=2A¼+°2!q_Bº4±paz P®_Bº4 ]y#¸4r;+°.Ö#§±paz a+°.Ö#§
ps2N-Q:Q:2.dT2.d4r;|+a+°24r/£az4+°-A»:N-2#£2C»
:+° £µÓVa ´L¯ÕgI-2C»£Ö4Aÿaù_ü2.»Cd 8+°u[+r+°ü2¢Q[[ a
.Ö2A¼Kdl°×2B [ü¬BºCd£Bº
W ³uV¶:2+r.£u.Ö´ .dy'm_³ujA» {B»4r+°62A¼ m_³ujü.»¯Õ¯Õ§4B
.dµ62A¼ m_³ujüÖz+°¯Õ§ +°AÉ¼ W ³uL¶ /CdXs m´+°a`2¢.Ö±ĀBº-»+° 2N
³Õua`Ø4abāü£a[¯ÕgXm´+a° `2¢ ¯aÙ¢.Ö±Āa
[>24r8 aql°×2B/Q8Q-2!q-N»»
I-SERVE 20
CdØ { z#§+¹A¼
WBº ) ÿªµÓ¡2B :[ .Ö_Cd£ { 4A -2!q ' ¯Õ§¢ {Ð ÿu4Ö /2Bý 8»¹
Ø ³Ía£ü.»¯s!q̧4A-u2?«£BýA»³Í[+« CdØ {ql°×2B=u {2#2N"
+°AÉ¼2T³u4 a£ q2mA¼
A»³u 2 CdØauAÿ¼C»,,´vaÐ¯aÙµ¢¸
ÿªµÓ¡2BºBºJam´ÿª {ü» zÿªCdØü zA¯ü.»Cd ?u¸Bý¯s {2BºBº2m´ÿª {ü¯aA
+°+° JaBý\2N.Ö_C£T2Bý
A¹ z+rs´Ëüm±pC£
£¯£Cd2Cd¯2CdX¦,
³uNm4NÉC£d¯Ø
CdØ¯s2O´Ë2¯X,,´vaÐ¯aÙ µ¢¸
>j>jü £¯q Aa£ü +r m+¹AÿNÿ A¹©Āq zC£Øü ´v¯ü ' wa2Bº +°H´Õ
zC£Øü4ü¯42BÖl°×Cd\H2.d+¹l°×2B/2!q CdØ {£BýkT24rü+¹A¼
¯Ă]2Cdü¢ \Ù »Bý [#§aü» a2±Āü= Bý µÓVa£[á£á£+¹d¹£Býk
CdØ {T24rü+¹A¼
3µÓü» ¯a£üT©Ā4üA¼³uÕ 2.dl×° 2B/2!q CdØ {£Býk T24rü+¹A¼
a£4A»Ð¢ÿuA¼üq[£Býk CdØ {T24rü+¹A¼
4 [+°:+°Bº £Ej+« ³uL¶
CdØ¯2s O´Ë 2¯Xff-» £+rØ[´üT¸ 4r¾´?«§ a¯4r=[TN

µ¢¸+rüm£µBº´vaÐ2/´µÓ m´+a° ` 2¢ ¯aÙ ¢m´³ÍA¸ ¼ .dLmCd¯2A¼ab 2ā ¢ a` 2!q8T?«"
UT2.dBº 2!q8T?«"-».day/2N:+°Bº3.dayl°×+2.Ö2a´2 Ly88A¹©Āü±p4#§l×° 2!q
CdØ { -»N ü -2#+¹A¹ 3 A¹©Āü Cü4rü2!q ¯Ă A»[JA¼ ü42 .»d ¢
T L¯s .day z2A¼l°× I¯Õ+[ ÖBº Cd£Bº -2A¼¢ ÖzA¼?« ÿu42 :´{Bº .Ö´{ l°×2A2 aw 2Bº
ÿu4r[+«
]Cd2s d¯Ø ¯ ³ÕuCd ff-» £+rØ[´üT¸ 4rI¯Õl×° £Bº£Ej+« ³uL¶ÿª µÓ¡2BºBº:u

+Ā\¯s £Bº
ÿªµÓ¡2BºBºm_³ujV¶]C£s[¯ ³ÕuCd2.»¯Õl°×2!q8+rm42.»¯l°×2!q-4r¯ Nÿ+°H|4##¸4r
.»¯+Õ 2!q'A¹©Āü2# {
¯Ă¯ ³ÕuCd2.»¯Õ+[=[ Ø ³Ía£ü.»¯Õ££Bº+°as+rBº+°+°ÿ¢+°s l°ûB+rBº
]Cds2¯ ³ÕuCd2+r£ü2!qÿqA¼ _N¤´[+«a£A¼ÿqA¼ _N¤ Cü4rü2!q]C£s[ uÏ£[+«
-Dÿ z<24r .»dH -N >a4rü2!q :³u¢+° á¢+° ¯0uü ´#¸ Öia£4rØ[ ¾´2.d+¹£H
µµÓÐCdÖ Áag » T?¢3¢]2.d+[[4Ù A»üy+[ ¯ĂA[JA¼TmµÓT2.»##¸.»¯ +¹£H
A[+« 3CdjT.£a» aÙ2

-N u2?«»A¼C» dsü|++°§ĀAÿ¼Ø2+°AKu2?«-üBý+«-N=uĀAÿ¼ØÖ2N"ff-[

Ja¯2A»³ÕuĀs|aÖ"
3 +«#l°× .Ö_C£ T2Bý 3CdjT.£a` +°§» +r[ A[+« +2Cd 2N .ÖH+°CÖsü£a
I-SERVE 21
£ÅÓ®´#§l°×2!q£ÅÓ®AÐa£'Öo24Q¯+ .dy-u2?« .ÖH+°CÖsü¢m±Ā`]2Cd -»
.ÖH+°CÖs´#§l°×£A[AÐa££l°×T>d2üDÿ2]2N
m±Ā`]2Cdm Cd2
WBºÿªµÓ¡2B {Ð.£u-2A¼24r ?u¸BºCd£ {m±Ā`]2Cd-2!q8T?¢T L2.d

ÿªµÓ¡2BºBº ³Í zKJl°×CÖH ¯-Bº4Cd£a6££l°×±paz2A»T?«".Ö_C£T2Bý
³uV¶'A»³Í [;+° ĀL´LMH2].dBº2Bý:N;+° ]ÿª 2u4r+°[´Õ2.dBº2
qA¼"':2?«+« £Cd ´ÕCds +°±ËĀq ü¯s2ÿuü¢´H= z+°q ':2?« :#l°ü+°Å¸} Q[
+«?«+ü ¹|a Q[+« ¯Õ2³uAÐa2 U£Cdj Öü|4 ' :2?«¢[ Q´2 ' :2?¢¸ +r´{a2 {2B»
4³u¯g á-³u2+ra2´2.dÿªC£ü´2.d uÏ»2mNdü´2.d +°|aj2mNdü-2Cd¦+°a`
.dCd §d2-TA¼Ø+r z+°aj-» ´{aØ§+°»:+°Bý _2Aÿ¼ {ü
4 [+°
ÿªC£2Cd¦+°a`m±Ā` uÏ+°|aj2mNÖaØCd,
-TAØ+r +°a£jBÿºØ2H242´{aØ§+°2TA¼¦,,
':2?«+« l°×Bý=Bº ü¢:B´Õ24ÅÓ-»aw 2Bº´+°4A¼ü£az+r[-T¯+°j24r
/2Bý CdÐa4r +°[´Õ2.d { 3 aw 2Bº 4?u§ü 2?« 4A¼ ü :2?« AÿØ¼ ¢ / ;+° d2mCd2¢+«
- ay_Bý {£az
3d2mCd2.£u+¹ ü24r+°´Õ¯s£.£u.dal°×4r´[.»¯s2NA[¢ A¼Öi
= z+°ü +°2Bºa£ü /£az 3 +°2Bºa£ü 4CdsüC¹ -N ÖzCds2 3a Á¼j´{ Öz4Ùü +°H¯Õ
Öz4Ùü4Xsu4/2#2NA[ ´|a³uA¼d2A[|+ a¹ á´{VCdC
A2?¢¸2]»ü¯+°j£Bºü¾í+m+«2N+m´+°ül°×-[Öi´{ül°×£Ø´Õ2]Ā4Cd
/2?uaz-2A¼ ü¸3Á¼j´{Öz4Ùü4Xs3l°×ü Aÿ¼Ø¢/Á¼j´{Öz4Ùu4+°[´Õ¯s2N
:2A+°.Ö´Õ:B´Õ24ÅÓü»£Bºü¢:B£Bý.d2mA¼Bý+«Āg2´Õ24Åu£Bý¯aØBý+«
Āg2m±Āù±Ā£dz {ü:B a2Ù ¢m´¯L2]´{Bº-+°Bý.d2mA Cda¯2]2N³uA¼d
d2mCd2.d#§C£/3l°×üJA¼´BºCd2N3- Cd¯ac.»Cd -T+2.Ö2T.dyl°×#¸ {C£az
´Õ24Åu£Bý¢2] £dz ¯2.£a2 >L\´{Bº -+°Bý ¯a£Ø\ »Bý Cd\H 3 3l°×ü +2.Ö z
zBº.dl°×#¸ {C£az ' ¯2+¹.d £Ø+¹.£ü ü¸ £B dÖ 3 3l°×ü¢ [a2Cda ¯2A¼
8aBºCd2NA[ ü¸ [Õ ´Àqym´X/.£yāÐ¯ [µÐ¯l°û³uA¼d 2.d#§ /£Bºü+°A¼H+°
¾´L\-+°Bºm±Ā`µÓ+«s-»£dz { L2Cd N¤.Ö2A¼Cd2N:NµÓ+«sa´24+°-+°Bý¯+°j
£Bºü[2?«¢+ m´»W2]µÓVa2¢[-[Öi´{ül°ûm´¯L¯s2N
3µÓ+«s ³uA¼d Āg£[.»L´{BºA[[m±Ā`£dz {-2?ua üAÐa£[.»L´{Bº
A[[-±Ā£dz {-2?ua£DÿĀg2¢/´{BºA[[¯ £dz {-2?ua+°2a¨
Āg2¢ /´{Bº A[[ /A £dz { -2?ua µÓVa2¢ -[ Öi´{ül°û »ü £Bºü
Ö2?uT.dyüTBý4r£Ø´Õ2] {µÓ+«sÿu4r[£Ø£dz {-2?ua
I-SERVE 22
[ÕX»3³Ía2¢m±Ā`µÓ+«s-2CdV¸ Ö {2#2NUakÖ-a¯2¢/3m±Ā`µÓ+«s[
£Bºü¢¯2.£a2.» ¯m±Ā`µÓ+«s 3+°L¶2]CdC¹±Ā#µÓVa 2Cd?u£Ø´Õ2´ .»¯s2N-2!q
£Bºü¢/2B»m±Ā`µÓ+«s-a¯2¢ {2B»m±Ā`µÓ+«s.»Cd=´?«+°´{Bº´L´{§Öm´£³ua´24r
z2A¼l°×Ā\±pCd {2#2A¼ #
:u m±Ā`µÓ+«s m´ ³Õu2.» £Bºü µÓVa2¢[ a+°a+rü :2mNd 4¹Åuül°û -¯2Aÿ2
.»d _Bý/2?uaz-2A¼ ü¸34¹Åuü¢+«m±Ā`µÓ+«sm´»W2]£?«+« .ÖCi d Ø2+°H\2]£?«.C» d
a+°a+rü ´ü .»az¯s2N +°+°» µÓVa2¢ 4ü - d£ü¢ ³uA¼d[A» z<Ø Āg2
a+°a+ rü´ü.» ¯:2mNdü¢m±Āù[A» z<ØĀg2[ u[+«m±Ā`£dz»TTAÿ»2mNdü4r
´[.»¯s2A¼[.Ö´ .dyqAC¹üo ju#¢C¹üo jüAa23Bý2]#¸4r:2mNd
4¹Åuü[?«Km±Ā`£dz »Aa2;+°!q3Bý¯s2A¼[.Ö´ .dy-2A¼|+Q[+«¯mC£Cdj-» á
4B ]y2N
:uµÓVa 2Cd?u£Ø´Õ2] {N;|+m±Ā`µÓ+| s -az´?«+ 3µÓ+«s7aÐ¤ 4 2.»¯s´{Bº
A[ ám±Ā`£dz {-N-Aÿ¹4 2.»¯s2!q-´{BºA[ á-±Ā£dz {:u á¸
¾´#§l×° 2!q µÓVa2¢ ' aw 2Bº £dz {q z0uØü » J?« 4 £» =´{Bº ´LMH¯s
{2?u
m±Āù±Ā£ü»Tm±Ā`µÓ+ s« zÖ +°3AÿØXj+°¯Ða±Āü-2!qA»³Í[+«¯2_2Nÿ2]a±Āü
£dz {A[3NÿÿX+° ¯Ða´2-2!q´2.dÿªC£ül°×¯2_2Nÿ2]a´2:2A+° .Ö´Õ
¯mC£Cdjü+°`2A[3NÿAÖiT+°¯Ða´2 ³uV¶»3AÿØXj+°3NÿÿX+°ÿu£ü NH¾´?«§
m±Ā`£dz { 3Nÿ AÖiT+° ¯mC£Cdj ¯Ða´24r [a2Cda2 Aÿa` .»¯s£ :A» m±Ā`£dz
m Cd2
Ā Ø U {ü2C£ :2mNd m Cd2 .»¯s {2?ua uÏ»2mNd +°|aj2mNdü¢ m´X
:2mNd[+ ;++° Td 2 JA¼ Ø¯2 /2#2N 3 Ø¯2 ü¸ 3d :2mNdü ±Ā´
´2+«ü2¢´Bý±pC£az-2A¼ ü¸ -TCda.d4rmµÓ l°×¢ {Cd {2?uazmµÓ» CdØ {3
TAÿ¼24r-T.d¯s´{BºCd/2?uaz
:u2?« :2mNdüC¹ +°H¯Õ±paz -» »l°×2# £?«C¹±Ā# Td ¯0uü
-ÿªT¯s P®£?«C¹±Ā!qmµÓ a´ÖA¼¦0u[-ÿªT¯s:u£?«C¹±Ā!q P® P®
.d¯s´{BºCdUT2.dBº2 ´|a:2mNdm Cd2
» m±Ā`£dz m Cd_ü2 .»Cd :2mNd m C£[ ´vLs4r Nqµ m±Ā`» -¯¬i
:2mNd [:2A+°».Ö±Ā+°+°'m Cd2¢4B.£ {´{#§+°ü2?u»Ö[¯2A»³u2
a£ .dy+r[m±Ā` »:2mNd2Öz+°Tµ} » 2!qA[+«mĆ»Ø+°24r8Td 2JA Ø¯2
qA¼ -¯üA[+«Td ¯2á »qA¼ |+ ü2[¯Ă2424r[©Ā 24r z0£¯Õ+rN£R+°ü¢
¯2.dL¯s {2#2N+°+°» A[+« ±Ā´ ¯acqA¼+°+°» mµÓ qA¼+°+°» CdØ {qA¼
+°+°» 'm±Ā`m C£[+«;+°+°` 2l°ûBÿ2ª 42qA¼ :u¯mC£Cdj¯Ða´m±Ā`m C£[»
Aÿa`.»¯s {2Bº#2.»Cd £l°×l°ûB CdØ {qA¼:A»».Ö´Õ m±Ā`]2Cdm Cd2
³uV¶:N.£um´µÓ¯sÖm Cd2'm±Āù±Ā£ü¢m±Ā`2+2.Ö2.dü¸4r/2#2N
-±Ā2+2.Ö2Ö.dy4r {2#2N'A»³u » d2mC£[8-ü¯?uql×° 2B³Íaz4rdz4rü
I-SERVE 23
Cda_BýBº´{Cd+rLjl°×üJ|aCd+«:2mNdü um4A¼ ¯g¢;+°u4r¯Ð±Ā ¯g¢ a¹
u4r¯´Õs - ¯g¢»|au4rm´ Ls¯s /2?uaz'm±Āù±Ā£ü mCd2 Bº
- ¯gü¢;|+a+°24r/2?uaz6C»J?«[4 [2.dBº2 mCd2.£u+°§2=2A¼+°2!qJ?«
4 2Bº+°.£u¯+°j24r/2#2N
dAÉ|+µÓ¯Ă³um¯AÿDÿ¦
C£ C£`« XX
-[ mµÓ¡X .Ö´Õ #¸4r ;+° Ö2m#+° [ü {4r ÖazØ ÿu4rü .» ¯s ;++° SH+° =2Cd
¯+°j24r /2#2A¹ -2Cd ¯+°j24r /2?uaz ' m±Āù±Ā£ü -2A¼ ü¸ ¯Ă ´vLs4r
8+rm42.» ¯s»4r[£?«[´#§+¹ Bº2ĀAÿ¼Ø2+rA¼
-TaC4d C d Ö aÙX2TNC£Ð
³uN aC¹a¯CdØ.¹NC£2C£,
´{L³u³Õu udC» ³ÍCdj
zNCd £¦´{a¦m´`§±ĀµÓ¦,,[a£Ð´vaÐ¯aÙµ¢¸
³ÍC£j 6£ ³uA¼d N Āg£ü¢ [a2Cda ¯2.£a2 .» ¯ ' m±Āù±Ā£ü 4Cdü
Bº+ü° » u4al°×BºÖi/±Ā¯.»¯s£=2A¼+°2!qmµÓ¡Xm±Ā`¹±Ā¯m´+°aùü¢-»+°
.¹#¸ ' m Cd2 [a¹t K 4Cd mµÓ K -ÿª4m Cd K m´µÓ2¯Õps2N ' Td2 CÖH¯Õ
m±Āù±Ā£ü:u/±Ā¯.» ¯£Bý ¯Ă32A¼2C¹[2Bý±pCd2N£Bý±ĀµüCÖ\±pC£az
£Bº P®´{#§Bº ³ÍC£j»l°ûB-u|4 {£
4 [+°' ¯aÙü¢.Ö´ÕTdüK_³uAa`Ø+¹´[Cds¢

-AÉC¹m CdJ 2Āff-[m±Āa2Dÿ2]

CdĀjA»+° » m Cd2.da| C
m±ĀùØ.Öi y£±Ā£Ø.dy
»C± Ā±Āj CdØa£´{ Cff-2#+Ā\2]
dA¼Ø.dy|aC ¯ ´Õáz C
C»¹8Cd¾¯iØA» C£Ö
Ādz>Ø2¯¢+°C£2>dXff-»£+°Ø2 al×° 4ü 2mC£ü2]¯ÀÐ+°L2]T L2.£a[
2m4³Õu2.£H
WBºÿªµÓ¡2B
-TaCd4C
d Ö aÙX2TNC£Ðff3m±Āù±Ā£ü[a2Cda 4 £[CÖü¯+[
-2#£ {4A3Bº+°=u/2#2A¹+2.Ö2.Ö´{"
m±Āù±Ā£ü2!q 8T?«"
'a¹$ü¢3Aÿ¼[+° T uÏ¯2á2 ü¸ .d#§C£/2B» £C£ a`2¢3+«Ă>»

m±Ā`£dz KA[[´Àuy+° zl°×ü¢2]¬i?«+« .»y£dz {¢o4Ù´{ü¯£dz {
+rabBÖi3w+iĂB=l°× 4r/2#2N4+°-N-±Ā£dz K Ø ³uL¯s£a
I-SERVE 24
3dz|aÐA¼µm¯s´Lÿu¢
³uNm±Ā`¹4A»±Ā¯Ă ¹£Dÿ¯2¯ÕgCd¦,,
³uA¼d Āg2¢/2#¾í+«±p»Nm±Ā`£dz { üT¯aĀg2¢/2#m+«2N+«
±p»N-±Ā£dz {'wa2Bº+°H¯Õ±pl°×2B Aÿ¼Ø¢£DÿĀg2¢/2Bý[ü¬!q§N¯
£dz {-[ Ø ³uL¯s£a
:u2?«´LÿuqJ:+°Bº-Ðaz2.d {Ö4µmĀsĀa24r'¯aÙ¢£Ej+« ³uL¶
-¯L2.d¢»´Lÿum´+ra24rm±Ā`2-2!q.»Cd£ØCdj+°ÖU µÓ+«sµÓVa2¢A[mÁÿ
Āg2 ³uA¼d 2 .d#§ {2B» £dz { -.»Cd z >Bº z +°+° -N -±Ā z -´ +
-2=.ÖiCdØµÓ+«sq[N:N zl°×üAÐa£¢´H+«m´»W2]³uA¼d Āg£[+« qL-+°Bº
/2B» m±Ā`µÓ+«sC¹+°H¯ÕA[¯2á_ü2.»Cd m±Ā`£dz {- {Cd2N-u2?« m±Ā`£dz»
zl°×ü¢2]_d?«+« ¯s2N
.ÖiCdØµÓ+«sC¹l°ûBý'm±Ā`£dz {_d?«+« .»y¯s2!q'µÓVa2;+°TAÿ¼ÖC£±Ā[
±Â2A¼Cd2N3Td 2 P®¢´H+«4rH´Àüy+¹l°×2B+2Cd ¯´{D4_BýC» u4r¯§24r
CÖü¯s2N[µcÐ¯a´24r zl°×ü¢2]_d?«+« .»y'm±Ā`£dz {Öz+°¯acl°ûBH
Ö.dy4r/2#2N-2A¼|+Ö4´Lÿu¢m±Ā`£dz {¯a£ØCdj+°2q+°-4rØCdj+°2:N;+°
-\ uÐüu4r»³uA¼d 22]¾í¾í+« m´¯L¯s/2#2N
:+°¬i# {2B»-±Ā£dz { 2 zl°×üAÐa£¢´H+«´Àüy+2#+Qt
µÓVa£[+«;+°³Íaz+°ü4Cd2N3³ÍA¸ 2¼ +°ü4Cd2N.dü4¸ r/2A¼[´Õ¯s2N+°+°Ö4´Lÿu
m´+ra2-±Ā£dz {.d2mACdj+°2q+° >uCdj+°2£AÿaüX¢+«´Bý #¸4r:N-Aÿ¹ z<Ö
³uA¼d Āg£[+« .»aCd2N
'´Lÿu£Ej+« ³uL¶ 'm´+°a`2¢/´Ö\2.d ¢Cd£Bºÿª4 QÙCd¢£üÙ
-AÿØd2¢ µ¢¸+°2¢
-±Ā»$³uÐXm±Ā`2m±Ā`q±Ā2CdAÉ´|a,
m±Āù±Ā4IaA¤Ðm±Āùd á£dù¦,,
C£CdaØ z+2A¼a m±Ā` Xs[-±Ā Xs¢³uÄ 2.»Āsa +2A¼a -±Ā Xs[m±Ā` Xs¢
³uÄ 2 .»Āsa +2A¼a m±Āù±Ā£ü 4Cdü -L+°?«§ m±Āùd 2¢ 3¯+«s +°ü£aÁC£a
-».¹#-¯L2]´Lÿu4B:A»
m±Āù±ĀµÓutü'TAÿ¼24r4as ¾´#§l°×2!q» 4r['m´+a° `2 l°×¯L4r-ag2
+rA¼[ u[+«£Ej+« ³u|a¶'Tdü'¯aÙ] a¢.Ö±ĀBº ½+°aØ2+¹¯2£?«[
+2.Ö2 z2A¼4r.Ö´{ l°×2#£2
:+° ÿªµÓ¡2Bº ÖZµÓÐaBý ¯ Aÿ2¢+« m´»WAt2
m±Ā`¹±Ā¯
ÿªµÓ¡2BºBº ³uV¶Cd aCÖH ¯-Bº4Cd£a-az£TTĀsT2Bý
m±Ā` £m±Ā`4 £m±Ā`4X-£:2.dT2.d;+°!qJ?«¢m±Ā`4Xm±Ā`
I-SERVE 25
4 z 2?«µÓutüd\+rü-2!q£?«Öz+°Á¹CdXs¢2]¯§24r-ag2.Ö ´Jü2#2N
£dz {+«¯A4X-» a¹ á {2N=´{Bº.dH¯s/2BºBº2A[¯Ðÿu 24+°A[+«3
á ]y2N m±Ā`µÓ+«s l°ûB [CdØ.dü MüÖA»m±Ā`4X -» Á¼2 3Td[ ¯§24r
¯]ps2N +°+°» -N d\+° µÓ_t £a :N ' µÓVa2¢ £Dÿ+2° !¬ ¾í ÿu4r ³uA¼d
Āg2¢/2#2N
-±Ā£dz {l°×4B¯2A¼ µÓ+«s {2N+r[-N'µÓVa2¢6C» £Dÿ +°2!q +«2N
ÿu4rµÓVa£[+«Öü´ü6C» zl°×+°2!q+«2Nÿu4r {2#2N
'm±Āù±Ā£üwa2?«K[m4³Õu2.dBº2AÐa£ {Bºm±Āùd [ĀNÿ2.£H=2Cd
u4r ĀNÿ2.£ü2!q »ül°×´{Bº mCd» +rA¼ [mA¼±pCd´{Bº 4B ' m±Āùd 2
¯³u >24r>L\±p£H-um±Āùd 2Ā\2.»TAÿ£[.Ö_C£T2Bý
³uA¼d 22]4rH_d?«+«a£ B[Ā Ø24r|a.d+° 2?ua+r[Q[¢³uA¼d 2
2] a¤ÐĀg2 Bº ¢´ü £dz { Cd\q Āg2 A+r /2B» ÿu4r[
32Cda |a.d+°2ff
-2?ua-+°Bº2] zl°×üÖü´üA+r/2B»ÿu4r[
u³uØ|a.d+2° ff-2?ua
-u|4 zl°×üÖü´üAÐA¼µ24ÅÓĀg22]-±Ā£dz {¾í+« Ā\ zl°×üAÐa£
a¤ÐĀg2 al°×.»aB[u³uØ´va+°2-2?ua-N-+°Bº[2]³uA¼d Āg2 al×° qa? u[
32Cda ´va+°2ff-2?ua
AÐA¼µ24ÅÓ Āg2 -2!q zl°× Öü´ü ´2Ö2Bº -24Åuü A¼a2¢ /2B» Āg2
-24ÅÓ2-2!q3 Ø+«sÖz+°o#m»ü¾Á¼t+°`´{-u2?«´2Ö2Bº-24ÅuüA¼a22S
[Õ Ā Ø24r 4rH[ zl°×ü ¢+« 42$+¹ 4ü4C£Bº +°+° zl°× 2] ´2Ö2Bº
-24ÅuüA¼a2¢/2B»D2A¼ {-±Ā£dz {Öz+°/CdXsĀg24rÖ4µm¯2s ¢ Ø ³uL¯s
{2?uaQ[»¯2m4³u24rAÐA¼µ24ÅÓĀg2-2?ua
¬i?«2]¢[+«m´¯L2]-±Ā£dz {Öz+°»42m´µ2CdÖ P®³uA¼d22]
m±Ā`£dz {Öz+°»42:2+rÖzA¼ü+rl°×2B/2B»¯ÕgX[l°×2ÿª+°2-2?ua
+°+°m±Āùd 2¢|a.d+° zl°×2ÿª+° z´va+° z-[ Bº- ¯gü/2?uaz
:+°Bº³uA¼d Āg£[mÁÿ 24r.»¯ +[A[[_?«§ a| .d+° l°×2ÿª+°´va+rü[aÐ]2.dBº2
>L\2N zl°×l°× Öü´ü /2B» AÐA¼µ24ÅÓ Āg£[ mÁÿ |+2mA¼24r I¯Õ+[ l°ûB |a.d+°
l°×2ÿª+° ´va+rü [aÐ.d2 .»d .dy ' Á¼¤X¢ ¢´H2] ¬i?«+« ]y m±Ā`£dz {
AÐA¼µ24ÅÓĀg2A+r.»L-+°BºA[»42µÓT2]±paz:2+r-±Ā2Öz+°»42m±Āa2ÿª2
+rl°×2B/2B» A¼µÓl°×2ÿª+°2-2?ua:Nu³uØl°×2ÿª+°2
' Á¼¤X¢ ³uA¼d2 2] _d#l°× £dz { _düA»L´{Bº A[¢ ³uA¼d 2
2] zl°× ] L A+r /2B» ÿu42 32Cda ´va+°2 - {Cd2N -+°Bý 2S AÐA¼µ24ÅÓ
Āg2A+r {2B» ÿªu42u³Õua ´va+°2%Cd2N
-u|4AÐA¼µ24ÅÓĀg22S-±Ā2_düA»L zl°×] LA+r.»|aÿu42u³uØ
|a.d+°2- {Cd2N-+°Bº2]³uA¼d2A+r-±Ā2.»|aÿu4232Cda|a.d+°2- {Cd2N
'TAÿ¼24rm±Āùd 2¢ÖzCds2Ńÿu4rü£az³uA¼d|+2mA¼Ö-2Cd¦l°×2ÿª+r[
_?«§32Cda |a.d+°u³uØ|a.d+rüu³uØ´va+°32Cda´va+rü-»T£ü4ÿu4rü
I-SERVE 26
AÐA¼µ24ÅÓĀg2|+2mA¼24r32Cda´va+°u³uØ´va+°u³uØ|a.d+°32Cda|a.d+rü
£ü4 ÿu4rü + + l°×2ÿª+rü +°H´ÕC» ÖzCds2 Ń J?«¢ l°×2ÿª+rü aw 2Bº +°H ´Õ
m±Āùd 2Öz+°mÁÿ¯Ða´2- {C£az4+°£?«[TBºQ ¯s=[TNÿu4rüT4üC£az
+°+°» m±Āùd [+«-24rü=[TN-[¾Á¼tü.Ö_Cd/2?ua
'=[TN-24rüm´XUT+m_Xl°×2Cd+rü [a2Cda24rĀ4Cd»/2?uaz
Q[+«»|am´dCd2-+°aqA¼
6C»:T:u>a4Cd£d»4 [+°¾´L\+QtJ?«[4L2]ÿu ¾á4Cd2N
'ÿu ü¸m+° 24rm±Āù±Ā£ü4X[[a¹Nÿ2.»-ÿuØ¯28aBºCd2NA[ ü¸l°×2ÿª+rüÖz+°
+rü´LTX¾á4Cd2NA[ ü¸]Cds2µÓ¡A¼¤Ö
»+°as»ÿ¢+°sff-»ÿu 2Cd4 ÙCd 2N

A[ ü¸u³uØTd¯+«s±pCd2N] L+«á Á¼2-2A¼Cd2N
+°+° ³uV¶m±Āù±Ā4Cdü'TAÿ¼24r4Ls2]-ÿªØ¯Õ2.»£Bý+« 'm±Āùd »
Ö+°ĀAÿ¼2- {Cd2N
m±Āù[+« -Nÿ´X ¯aØBº -±Ā£[+« -Nÿ´X .d2mA¼Bº .d2mA¼`«k ¯aØBº T2\£
¯aØ`«k .d2mA¼BºT2\£3ĀAÿ¼l°×Bý+« :+° ¯2Āa A¼¦<2/2BºA¼
[ u[+« m±Āù±Ā£ü»T 2¾´#§l°× á¸¯aØ.d2mA¼ü»T£?«[_?«§ ]y á¸
+°+°-T4Bº 2¾´#§l°× ´|a¸' # a]±pl°ûBºA¼
¯aØ`«k.d2mA¼BºT24rBº-2!qm±Ā`£dz { ]y-±Ā2¢+°H¯Õ2A¼[-ag2:N
u³uØl°×2ÿª+°2:NµÓVa£[+« Öü´üAÐA¼µ24ÅÓ Āg2¢>a4Cd2N+°+° :+°Bº A»³Í N
´L.»yāA¼ a³ÕuCdÖ ¯ÕgX -ÿª£[+« ¯s2N -u|4 ¯aØ .d2mA¼ü +°ü¯Õ±pC£a +°+° :+°
+ru[+«l°ûBm´¯+«s/2BºA¼+°+°3Ö\A»µÓ+ruICdBxC£Bº
:+° .d2mA¼`«k ¯aØBº T24Bº2 -2!q -±Ā £dz { m±Ā`2¢ üaz2.dBº2 :N
³uA¼d Āg2¢>a4Cd2N:N¯aØĀg2-2!q:N.ÖiCd£Ø[+«Āg2:NµµÓÐCd ¢ØX'
¢ØX ¯Ă ¬i?«+« £Ø´Õ2]´{Bº A[[ -±Ā2 -2#£2 .d2mA¼Bº -2#£2 +°+° /N
;+°B»-A» ¯aØBº £B» -±Ā24r £Ø24r ¯ 24r /A24r T as2 .Ö2A¼Cd£Bº
T as2-2!q8T?¢´vaÐ2.£uĀa¸ ]y2N
' Td[ -2Cd¦l°×2ÿª+°2¢ -¯2Aÿ2 .»¯Õ2A¼ ü¸ U {Bý+« /2B» ¢´H S+°?«
Cü\±pCd2N¢´HS+°?«-2!q- uÏ£2Aÿ¼+ra»-N±pC»:+°u³ÍØ2Aÿ¼+ra2¬+°8 z2N"
'm´´2.d2¢m´XÁa£gK;+°- uÏ´{CÖa3 L2]/2#2N-A»³uA¼d 2Aÿ¼+ra2
A[Öz+°a±Ā2Cda»a£mX´v#+°[´Õ2.» _d?«+« -2Aÿ¼+ra2:A» Áa£gü+°[´Õ2.dl°×2B
.»¯s2N+r[U {Bý-2Cd¦+°a`2¢ {2B».ÖiCdØ2:2mNd2AÐa£_d?«+«m´¯L2]3Áag2
A¼4ÙL+« .»L´{BºA[[3 L2] {- uÏ£2Aÿ¼+ra´{CÖüCü\±pCd2N-´{B» 3Áag2
mA¼§zÖ +°-ÿª £[+« ¯s2N'Tdü z zl°× Ø ³Íam´+a° `2¢
Xs£Ø´Õs ´Ëü£Ø´Õfs f
-»ML¶+°+«2A¼T L2.dBº2>L\2N
+°+° ³uV¶ _d?« -2Aÿ¼+ra£[ Cü\2.»N l°ûB ¢´H Öü|4 -2A¼ q̧ -2Cd¦
l°×2ÿª+°2AÐa£-2Cda ¢ØX[Ā+rCdL2.dl°×2!q¢´HS+°?Öü´üS+°?wa2Bº;|+ĀL
I-SERVE 27
±pC£az-2A¼ ü¸-2Cd¦l°×2ÿª+°ÿu l°ûBºm+° 24rÖ+°ĀAÿ¼ Cd2N:+°¢´üÖü´ü
-»+°üü/£azJ?« ¯24C»T?¢+2.Ö23¢]At2
=2BºCd\ÙC»KBº¾á4Cd2NKBºCd\CÙ » =2Bº¾á4Cd2N-u|4m±Ā`»42µÓT2]±pC»
-±Ā2 _düA»a Cd2N -±Ā»42 µÓT2] ±pC» m±Ā`2 _düA»a Cd2N =+°Bº m±Ā`2
/Cd Cd2A¹-+°Bº-±Ā2W¯s2N=+°Bº-±Ā2/Cd Cd2A¹-+°Bºm±Ā`2W¯s2N
Q[[ +2.Ö2 Ly .Ö ´s AÐA¼µ24ÅÓ Āg2¢ m±Ā`2 -±Ā24r T a s .Ö2A¼Cd2N
³uA¼d Āg2¢-±Ā2m±Ā`24rT as.Ö2A¼Cd2N+°+°'wa2BºĀg£ü¢=+°Bºl°×2ÿª+°2
.»¯Õ£3ĀAÿ¼l°×Bº;|+ ¯s {/±Ā¯.»¯s£Bº-A»´LµÓ¡A¼¤.ÖiCdØ2
=2A¼+°2!q´{2¢´L ÅÓ2/#¸4rm±Ā`£dz {¢-Nÿ©Ā§.ÖiCdØ2 {2NK?«¢
Aÿ¼aØ2/#¸4r-±Ā2¢l°ûB-Nÿ©Ā.ÖiCdØ» {2N+°+° 'wa2BºĀg£ü¢3
ĀAÿ¼l°×Bº[>24r/±Ā¯Õ2.»N-Nÿ©Ā.ÖiCd£Ø»
m±Ā`¯Øm±Ā`2m±p.Öy¦i
á2U ¯ØU ,
A»³u ¯ØAÿa`2Aÿ¼aØ2
]AC£j z±Ā¯j ³u,,´vaÐ¯aÙµ¢¸
m±Āù[+«m±Ā`2U£[+«U 2A»³Í[+«A»³u 2-A»]ACdjA[»» z/±Ā¯Õ¯ s £ z
³uV¶» z.» ¯m±Ā`¹±Ā¯:A»
.ÖiCd¹Ø±Ā¯
-+°Bº ÿªµÓ¡2BºBºÿu £á µÓ¡BÖi

]AC£j z±Ā¯j ³uCd]yCdsCdsÐ z±Ā¯j ³uff-2#´ü¸Tu4r¾´#§+[´Ö2Bºµ¢¸+rü

.Ö±ĀBº-´?«+ Cd´Õs+°ü4+° ¯aÙ¢3d:u+Ā\2.£Bº
ÿªµÓ¡2BºBº ³uV¶'a+°Öm±Ā`¯ Nÿ.»Cd £l°×]CdsTmµ2XüDÿ2]2N'A¼Õ§[»
;+°+°`2l°ûB A¼H¾´#§Bº2qA¼l°ûay£q]£Bº]£Öül°× C¹/£+°ü¢/£
[mA¼±pCd££l°×'3Cdj¯ Nÿ .ÖA¼a#2qA¼:u-2Cdaj<BÖki '>4A¼ÐØ ³Ía£ü»
´?«§2.d+¹l°×2B Nq¯s£
ÿªCd2ÿªTØ2.d
]2Cdd T+°A.d,
A¼Õ§ ü2_ØX©ĀT
as T³ÍCdj£,,´vaÐ¯aÙµ¢¸
» >L\±paz A[ 4L2] 4r[ >a4 ¢»A[ 4L2] 4r[ 3¢]2.d |+ ü2
as +rü2¢8N {2A¹A[JA» £ ¹A¼Õ§[/2.dC£-2A¼.»Cd £_N¤ =ü¸´{ Bº
¯´ÕsC¹¯ Ö {2#2N'A¼µÓ¢¯C£Ø¯CdØT ac {2#2N4rKA»[JA-Dÿ 2
I-SERVE 28
mCd2 {2BºA¼-2A¼.»Cd»£ØNÿ4r[ CdØ {4rKql°×2B:u]a2UTÖi {£
m±Āù±Ā¯ Ö4
¯ d2¯ ¯ja ,
¯Ðd Cdj[Cd©ĀØT
]a2U£ Ø£ d¦,,´vaÐ¯aÙ µ¢¸
m±Āù±Ā£üÖz+°¯2Nÿ¯ d2¢¯āL2.»]CdAa£g»¯jL¯s3¯ja`_ü2.»Cd£¢
»» ´LCd´Õs ±Â2A¼Cd :u]a2UTÖi /£Q[ ü¸ £l°×¯ ¯s ÿqAü¯ ¯s £2.ÿdü
¯ ¯s£¯üCü\¯ ¯s ]jd »A¼Õ§¾´L\2N
´Ë #WyC]Cd#WyC<2
]A¼Ð2µÓ+°#2.d]C,
]CdĂaÐTX»ÿu ¦
C»U£ Ø£ d¦,,´vaÐ¯aÙ µ¢¸
l°×2Bº]Cds m¯2s ]Cds -BºT]Cds _2Bý]Cds '+°[´Õ2.»A2¼ C£]C»s :A»£ÿu Q[
_ü2C¹» » a`2ql°×2B]a2UTÖi /£
:+°Bº ÿª µÓ¡2Bº ³ÍÖ\32A¼ á µÓ¡BÖi
C»U£ Ø£ d¦f-2A¼ ü¸ » CdØ {
ql°×2B]a2UTÖi /£-» #´ü¸T4r¾´#§+[ :2.dT2.d µ¢¸+rü4r2
.»µBº3CdjCdC£sÐ[-¯2Aÿ2.»¯+»£L+«- K[CdØ±Āa£dùa£Îü6£4Bm42AÉ¼
T¯saÿªd2.»Cd 2£?«[A#l°×2#3Ö\´H+| CdN´ül°×ü¢+«ÖR®±pA2
ÿªµÓ¡2BºBºm_³ujV¶»]L2UTÖi=u {£¹+raØ+ra`¯2´ËCd¯Ða´24r+°´Õ2.»'
A¼µÓØÁag uü2¢»8N4r {£¹-A¼2C£K3>Ï ü¸ :uT L2.£-2C» 4r[ uÏ
¯ÕA¼¤BºÖiK z2A¼±Ā2BýCdØ2.d´Õ2.£ü[4rA¼
WBºÿª4 ÿªµÓ¡2B-³uÄK.dLmCd=2Cd]mCd24r/2A¼dØ-N»A[|+ÿuØ24r/2N
{Ðwa2Bº m_³uju4r+°[´Õ¯s£ {» z¢¸+rü¢üNl°×uXL\a+°a+rü uÏÖiµÓÐaØ
¯2´üA¼Lc2.£4rKKu2?« ³ÍCdjü:2Cd al°×.dBº» qA¼KA¼ac2.»Cd £l°×
³Í ´{`Ø2 üDÿ2]2N Kl°× +°ÅuØ` 4 4r+° :+° K { K 4³u¢+« m´W» 2.d AÿØ³u
¯ dÖ±paz2N4+°»[+°£¯´sL¶¢+r[+« ±p ü¯Õ {2N£l°×µhüT´Õ2.d
a£ ' # T2#» ÿªµÓ¡2BºBº +°24ra4r q] [ü_BÃBº 3d ¯2+°ü2.»Cd
3dl°×wa2Bº.»CdüÖzH.£az3.»Cd ü¢+«_24ra]4a?ul°×ü .£yaz-TA´ü4r
L £?«¢¸+« +°ü +°´{ ´{±ÂBºü 2.d D2A¼ {ü zC£Øü ´v¯ü +°` u¢¸ .»al°×Öi
-u2?«3A´ü´v u±ĀmCdü4r¾´#§+[<W<áØ2Cd zÿª+s« ¢ z[\±paz3 ³ÍÖ\
W£ay.»¯Õ#¸4r£l°×-ay.»µBº
uÏ¯ÕA¼¤BÖi£Býÿª+«sTdü:2CdTµÓ¡A¼¤24r {2?uaz4A-[»4Ls2]-Cd[
´v>´vaw si»ØA+r3\
-dØK {¾Á¼t£BýTĀ42´B[+« mµÓ ´Bý Ö2#a£ ¯a2

qA¼ff-[.Ö_Cd3+rµÓ2¢+«=\L±pd
I-SERVE 29
;+°3 BºA¼a23+rµÓ2¢±pazÖ+«.d ¯¯L+«3+r+«3matÖ.d´{üC¹£Ö+rü
¯s» {2N»-´{BºÖ+«XL\3 ³ÍÖ\.»Cdüwa2Bº4?«§4r´#§+[Ö[TL
_ü 2Cd24rÖl°×´2´Õ2.£¯CdaüĀ24C£Ø[ NH¾´#§Bº2= Lw+i£+°§»+°A
a£ :A¼2C£=´{Bº>L\2A¼l°×2#£ {+°Cdzd 42¢wa2Bº 2A¼¯2 CdĂa2¢
»aW<a2JA¼»3dÖzA¼?«ĀL4r+°Hµ
:´{Bº +°Cdzd 42ÖR®±paz mC»C£dz42l°ûB ¯42 A?«2N Öz£ Aÿ»Ø =[TN
¯2 CdĂa£ü+«2A¼#3dA¼4ÙL+« a¹ĀLÖR® .£y3d-´{Bº=?u¸ {£B¹:´{Bº
-?u¸|4/£Bº
+°+°a£ {Ðl°ûB3ÿª µÓ¡2Bº ³ÍÖ\u4r»m±Ā`[a¹Aÿ¼ »Ö4r[-ÿªØ¯Õ2]
uÏ¯ÕA¼¤BºÖi3d±Â2N¯ÕgX» ±Â2A¼
4 [+°AxÐm+° ]Cds£µÓ¯ØÖ4¹ uÏ2.da£´Ë ,,
]Cds [ajü£[+«Ö4 z uÏ zwa2Bº a£Ùq [/´µÓ m´+a° ` 2¢.Ö±Āa£?«¢¸Ö4 aÙ
m´¯+ s« ¢/Atü+° ³uL¶ 2?« ´Ë ?u§ü+2Cd alû° .Ö±Āa/´µÓ m´+a° `2¢ ¯aÙ¢Bº>l°×
¾í4rÖ4 m´m+«d ül°ûBm´ĀsT2.£a3Cda £Cd -+°Bý ¯aÙ 2] ¯aÙ A+r¯2 as
JCd³u Ø ³ua¶ü.»¯Õ :2mNdm´¢Aÿ[´L2¨ .£aJ?«¢¸µÓVa£[;+°:ü¸u4r Lk2.dB2º ÖzA¼i¬ K
/£az6C»3Td ü[?«K;|+.¹?«+« CÖ]ym±Āùd ĀAÿ¼ ¢á£+r ¯ÕXg =u {2#2A¹A[
AÐa£ uÏ2=u-m´dCd24r¯ÕN¤¯s2A¹'ĀAÿ¼l°×¯aÐ a£kü£a=u-aÎC£a¹.Ö´ Bº2+¹¯2
W ³uL¶+r+°ªÿ µÓ¡2B¹±Ā0uØ£[.Ö±Āa
Q[¢K.£XK.dÖ ¯2+°a uX+r+«+« mµ} Ö Ö4 a2Ù AÐa£CdCÐsd uÏ2üDÿ2]-N¯¯Õag 2 4r
[ü_Bý] L+«3ĀAÿl¼ ×° B»m_³uj+°uüA?«±paz]a2UT4r.d´Õ2.dB2º AÐa£Ö42 uÏ2¢+«
=u´L`T2]¯Õag ´ B º Cd2A¹Ö4 aüÙ _¤Ö ´ËH C£[+| + ü uÏ aÙ ü_¤Ö ´ËH C£[+ ÿqA2¼
q+±° p Bº2-»N=uĀAÿØ¼ Cd2A¹[a´Õ¯ s £Bº W ³uL¶
:uÖ4 uÏ£üá¯ a ´L´va+C° £ÐK8+¹j<C£ÐK[a´Õ2]£+° W ³uL¶ P®Cdl°û
1a£ zBý+ ¯³u >Ö uÏ aÙ T a`¢|+m´W» 2.d¢Cd£BºA[+«-l°ûü24r1a£ zBº;+°.d+°[
m´µÓ »µBº
1a£ zBº4aA»£'ÿªµÓ¡2Bº C£s2Cd2.£u3µÓyaØ+°a24r {2N+r[;+°]m´µÓ {2N

' +°AÉ¼¢ JaµÓVa » 4³u2 = z+°ü» ¯g2ÿuüJA¼ .daj » C£?ul°×ü +°´4r 8aBý2A¼[
.£u T´{ü24r Lk2.£a A[¢ £Bºü£az £?«¢ m±Ā`£dz ¯2.£a2 >a4C¹2N
A[[[m4³uÕ 2]m±Āùd 2.» ¯s] L+«Ö+°2A+rÖÅÓ̧ .dy[.Ö±Āa:2Cdlû° 'A»³u4³Í[
[Lj2]2AÖ a"-2A¼¢/AÖ a"
WBºa£ 'Td2JA¼/CdXsm´+°a`2¢T´{ü24r.Ö´Õ/£:N= a[Lj2]2N
+rA¼K:N3ÿu¯ mCd Kmÿu2X mCd K+°2?«A¹24ü£Bý+« 3+rµÓ2¢+°[´Õ2.»aw 2Bº
.d2mA¼Býu4r:N+°[´Õ¯s {2#2A¼K-2A¼.»Cd» :N¯A¼¯ACdj+° K-2!q/A¼KqA¼K
wa2Bºa+rü4r.ÖÁ¼\A¼K-+°Bº »T L2.£
{ÐÖül°× ¢+°[´Õ2.» 'A»³u 24L2]-Bº4Cd£ { L+°ü¢K++° A»³u 2
I-SERVE 30
+°[´Õps2N4A-AÖ+° Bý 2Bý ]y2N"+°ü¢KµÓVa2 mCd» 4rA¼A[´+° L+[
µÓVa£ü+°[´Õ2.£az£?«C¹ {ÐdzA¼¤2l°ûB.»µ {-T=+°Bý2] .£yaz"
' m´µÓü[2?«+« {Ð ;+°!q ¯ Aÿ2 .Ö_C£ { - K £¯2+°ü2Öz+° a
a±Āü-[Km´µÓl°×£¯ Aÿ -A»³Õua`Ø4abāBº-»¯ Õ§ ¯sCdsÐ¯Ða´{BÖi
mÁÉ¼ U {Bº.»¯Õ¯2+°ü2 ü¸ -Cd[+¹¯Ð´2 ]y2N3¯Ð´2¢ÖzH]Öz+°ü¢;+°
Öz+°'ÿª µÓ¡2Bº µÓVa2
1a£ zBº'+r+«3+ra»=2A¼l°×a££H"
WBºA[+«´vaÐ£¯q+ra`2´vaÐ£¯ü_ü2.»CdU {Bº=u2?«¯2+°uü.»ĀsB¹
£Bý+« -u2?«A»³Í q+°ü4C£az3ÿu £_ü2.»Cd » A»µ+Ó ruüÖz+°+üCdü L±pCd {2?uaz
-2!q ]:al°×4N¢´Bºl°×£Bý+« TµüÖ3+rµÓ2¢T³uL¯s#¸4r+°ü ¯s2N6A¼
[T©Āü[mA¼¢¯2 CdĂa£ü+°AÉ¼Bº¯s2N
:u2?«T+ra£ü[2?«+ +ra`2;+°!q-A»£¯-NU {`«k;+°´?u§ NH¾´?«§±pA¼
2].d´{
1a£ zBº L3CdjµÓ¡N¤.»¯+»/±Ād»T?«"

WBº
¯ Ø4r¢+° mC»`¯Ðÿu µÓ¡cN¤ .dyāX,,´vaÐ¯aÙµ¢¸
¯ Ø+ uÏ»¯LÖ.d ´3CdjµÓ¡N¤+« -A»/±Ād2:+°Býµ¢¸+2° ¢ {¯Ðÿu µÓut[+«
U£Cdj-[-ag2.Ö´{+¹£H
¯L4r .dBºBº2 .»C4d r[ ´Õü¸£Bº -N a£\ zA¼t -l°×£Bº Cd2mBý .Ö´Õ£ TqA¼
] L+«Cd2mBý ]yA[+°L\2].d´Õ2.£Bº-´{BºN»HT_24ra [l°×þ@£Bý+« -ag Ö 2 N
-u;+°ĀL-agÖC» P®a£\-»mÿu2X´{#§ £´{#§A¼-u|43CdjTd2¢l°ûBº¯ Ø+
A¼ac£ÿuØ¯2.ÖdØH
¢+°2¢+°[´Õ2.»> aùü¯ÐaÙ a+rü uÏ£ uÏ£ü:?u¸2?« Kl°ûB]Cm´+rµÓ2

+°2!q»a4rq»q {-[.dBº4ü4Bº»¯LÖ.d´{-A»¯ Ø+ uÏ2Q[[-ÿªØ¯Õ2.£H
1a£ zBº'-ÿuØĀ[+«/±Ād»T?«"
WBºA[+«/±Ādüwa2Bº
£³u ¯Õj»ÿ¢4r
¯ĂC£Ø:CdØDÿÿuTC»,
»A¼ Bº2_a2 Øag
a£gd ÿu¯C» ,,
-³u» ³Õu£¯aÐ2
]NC»Ø 2TÿuTC»,
I-SERVE 31
»A¼ Bº2_a2 Øag
a£gd ÿu¯C» ,,
A¼acA¼Ðd ´ØCd
CdĂCdØ CdØs ¯ÕN¤A¼,
dA»+°»CdÖ |aÐXĂ
a Ø2CdmA ¯2mµÓd,,
AÐÿuØ»£AÉ¼ÖiC£ÿuØ2
A¼ac£ÿuØT³Í´Ë,
T³uaa+°uØ`
a£4A»Ð´L+°d,,
´vaÐ¯aÙ µ¢¸+2°
a£ -¯ü »»A» qA¼ ' +°[´Õ2.» ¯<A¼¦< ÿ¢4rü ¯C£Øü +r { -[ ÿu
.»d .dy:N;+°Á¼¤X
qA'+°[´Õ2.»A¼2C£»» '+°[´Õ2.»A¼2C£µÓ¡A¼¤.ÖiCdØ»-[ÿu .»d .dy:N
a¹Á¼¤X
'wa2Bý2?«¢8ÿu .»¯Õ£'>4ABº2_a2 l°×¯2Āa_2Aÿ[+°H\2.d uüA¼
a£ ' aw 2Bý2?«¢ 8N u42A¼l°×2!q A[[ 3mµÓaz2.d qA wa2Bý2?«K dAÉ
½+°aØ24r£Bºl°×2#a£4A»Ð©ĀüA?«ÖR®±p¯aÐ¯2+°uüTBý]¾´?«§3Cdj¯Ða´2¢
/2Bý±p
C»>jC»A¼¦<2
A¹ ¯sC»mÿª ¦,
¯aÐ2¯2+°ü zCdĂ>Ø
X©ĀCjd [¯¯2¯ÕgCd¦,,´vaÐ¯aÙ µ¢¸+2°
Kl°×>jqA¼A¼¦<2qA¼A¹©Āüq {mÿª üq {-[¯2+°uü NH»¯ÕK {K
á Cdj¯Ða´2¢¯¯Õga24r/2Bý±p
-['TAÿ¼24r W ³uL¶3C£j2A»µÓ2¢µ¢¸+rül°×¾í4r ³uÄÁ»µÓ2.» ¯¯L+«
¯ÿª¢/£a2A¼L+ ¯Ăüaz2]±paz2N1a£ zBº´vLs4r¯ Nÿ¢|+ÖR®±pdBº-N
4 [2] W ³uL¶;+°-a42# ¯´{ 24r/2Bý±pdBº-´{Bºa£ zBº+°ÅÓ¡®CÖL.£Bº
WB º P®Cdm´¯2 42+Ā\2.£Bº
Cd¢Aÿ¼_ü2.»Cd WØBº¯ Nÿ¢+« ÖR®±pdBº4A-[ WBº±Â2\±pqA¼;+°
a+°ÖIm ]Cds Xs+°ü£L+«8Td[4L2]TĀsa24rT£A[¢üaz2]±p Bº »N
;+°¯Ðÿu ü+°`24r/2Bý±pCd {2#2N3AÿØCdjTA¼Ø¢-N.£üA¼Im ÿu ü¸8¯ Nÿ
üDÿ¯s2A¹ -N ¯aÐ+rü ¯a£Ð ¯gü¢ ¯Õga24r [ü_BH -´{B» ' C£C£H+° ¯ Aÿ¼ül°×
Āag+°Ø2
I-SERVE 32
'Td [´vaÐ2W {Bý ü¸ W ³uL¶CÖü¯+¹4H4rBº3Tdü1a£ zBý+«
l°ûB.Ö±Āü[ WB º¯2+°H2.£Bº-2A¼|+3dCd¢Aÿ¼:u+Ā\2.£Bº
W¹Áµ» ¢±Ā0uØ z
WBºa£
8 »£ ü2uØag2
X»³uÁ¼2+°Aÿ¦,,´vaÐ¯aÙµ¢¸
Kl°× 2] uÏ2+°H\2N¯2C¹2+r[ P®Öl°× ]y¯2Āa2¢-Bº4¾´#§l°×'
¯ÕgX[:u|4[ü¬#§+¹-A»A¹+°§Ö´[-[-+¹l°×´vaÐ2Kl°×;+°ĀL.Ö±Ā'¯2Āa
.dm+°mÿª ù[ 3±Āü2!q .dm+r[ ] L¢ ´#§+¹l°ûBºA¼ Aÿ¼Ø¢ oBºÃ A¼4Ùa ´#§+¹£H '
¯2Āa .dm+r[+« oBºÃ ¯2+°ü2 ]Cds Xs A[ 4?«§4r ´#§+¹ +°Aü¼ Kl°× ' ´[+« -ÿuØ¯
Öia£4rØq /±Ād2 Q[¢ ;+° a+°Ö ±½a2 +r£H 3 ±½a2¢ »a 2BH 3 »a C¹
½>Ø2/2BHJ#[?«+ µm¯s¯ jX/2BH
m´´2.d 2C£ TAÉ¼Ø -£2 +°A -[ ¾í 'µÓÐaBº£Bº +°A -[ uÏ ĀAÿ¼¢ K
´{am´d C£[a Ð2Cd4BCd4ÙKl°×
AÖiÖi+°áC£2CdØ+rsÐ
uü¢Aÿ¹´+°HC£,
[>2m´d Cd mWCdØ
]Cds Ax[a¹Aÿ¼»C,,´vaÐ¯aÙµ¢¸
m´´2.d2AÖi£Qÿ »N|+ ü2´Õü¸ü+¹¯2+°H2].Ö ´ #-2A¼.»Cd A[ Nq¯Õ
4?«§m´d Cd2.»¯Õ]Cds Xs[a¹Aÿ[ĀNÿ2.£H
Q[+« ÖzA¼?« -BºÃ2+« 'A»³u2JNm ´»[ u[+« '_Xl°×A»³u2+°2!q ]mCd´#2¢
{ A»³u 2 d2 =2A¼+°2!q ' A»³Í [ a¹( ±pÕ¯s£ a¹( £Bý±pCd» {2#2N
]mCd´#2¢[A»³u 2 2A»ÅÓ̧±Ā#[4[4uBºCd» {2#2N
a¹]mCda {2N 2´vaÐ>j¢¸_³Qae+rü2¯2+°uü.»d 4r.»d 4r:£ÅÓ'
A»³u 2´{?«§2N;+°´4?« ´v#8A¹A¼µÓØ2.d ¯sA[m´ÿu 2.»Cd a£mX+« ¯Ð´2¢;+° +Cds
A»³u 2´{?«§2NA[+Q[+C»B8T?«"-Q¯<A¼¦0uü[ps2N:Q:ps2N-Q±pC¹2N:Q
±p¢C¹2N[ u[+«¾Á¼t+°§»Jql°×2B¯2±ĀN2.d+¹4H4r2+°+°¯Ð´µÓVa»Öa4£H
:ua+°a+rü7³uü.»¯Õ'µÓVa2W2.»A¼KTü q[A¼K´[+«a£[A¼K ¯Ăl°×
u4r´?2§« .d+¹£HQ[AÐa£.dH2.d[W2.d[3CdjJA¼A¼Õ§[¾´2.d+¹£H
'm´d Cd2>a4Cd2Cd mC£'A»³u2W2]±pA¼'A»³u2AÐa£>L|4´ü
3\±p {6C»'A»³u2C¹ l°× zBý¾´?«§ _2Nÿ2]´B» ¯T´ü4r {£?« Ö+rü/
-³u2+ra2 -2!q +°asCdÐ ÿu »» .»¯s£» -Dÿ 2 ÖzA¼# ' -³u2+ra2 Ö2#´Bý
Xa4#2 +¹£H -¯ü A[ !q a]±p£H a³u¯Ø»T#2!q -³u2+ra2 [>24r
I-SERVE 33
/2A¹ ±paz2A¹ 3 T.£a` A¼ t A[[ ¯ĂC¹ ¯ jL2.d¢l°× -u -³u2+ra£[
- [2.dl°×2#±pC»] L+«-A»[ A¼H¾´?«§±pCd2N
{Ð3Cdj {á Cdj {¯aÐ£Ø´ÕT6£¯|aKl°×-³u2+ra2C¹¯2_2Aÿ¼»qA¼'
#=´{Bº Ly±pl°ûBºA¼
1a£ zBº4aA»£ waCi »
+| »CÕ 2d ĆXd m ´ÕC2d ¦,,
' ¯Ă= a+°NH¯s £a¹-CdB» 3Cdj-K
7a¤Ð2m±Ā` z dX,
-±Ā2mĆdØ4¯ØX,,
33Cdj»m±Ā`£dz {¾í+« -±Ā£dz {+«2A¼+Bº´{Cd£Bº-K:u-»+°
mµÓ¡X£+rØü£az+°AJ?« ü¸ :2mNdül°ûm±Āù±Ā£N£dz {ül°ûm á`+°as 3C»j[
CÖüps2N+°A L3CdjA»[++°as+rA¼[-2!qmµÓ¡XTa¹Aÿ¼2a£A"
WBº a£ mµÓ¡X 8 A¼Õ§C¹ 3 £+rØü ´H+«2A¹ -ag2 .»¯l°×2!q 8 Ta¹Aÿ¼ a£A¼
=u42!q
.Ö#§ ´{#§B[+« 3+rµÓ2+ra`2ff-[£+°Ø2 {2A¼+¹Q[_?«§ 3+rµÓ»+°as -[

+°asC£Ð[ -2# 4#§4ü " 3+rµÓ2 +°as +r+°±pC» ' £+°Ø» Cd±½Cd2N 4A -[ £N2.d
4ü ".Ö#§ ´{#§B[+« -»+° +raùü£azTCds ?«§KaÖzA¼¬iT: K/££?«
ÖXs;+° _2Bºa£az¾´BýC».Ö#§ ÖzH.»2A¼l°×¯2A» {2BºA¼+°+° -N´{#§A¼- K {2Bý
A[¾í+Nt4r0uP {2!q-´{Bº.Ö#§ ´{BºCd2N+°+° 3+rµÓ2l°ûB.Ö#§ ´{#§B[+« 4ü
+raùü¢;+°?« -[.Ö´ ü¯Õ ps2N3A¼Õ§C¹¾í £+°Ø2¯CdØ»-N¯CdØÖ2Cd mC£
3+rµ[+«+°asC£Ð[= a-2#4#§qa+°+°¾í£+rØ[-ag2.»¯+»#´{Bº
3+rµÓ2Öz+°
¯[Nÿ¢.Ö#§´{BºC¹2Nff-»-a2g .»¯+¹£H-u|4»A¼ Cd
á C»j ¯Ăm ´|a´Õps2Nff

-[.Ö´Õ´{Bºl°ûB'm´+ra24r» -ag2.»¯+¹£H-2!q á Cdj¯[Nÿ.C» d ¯Ă´[
.»ps2A¼[-ag2.»¯+¹£H
[ u[+«á Cdj¯[Nÿ.»Cd» ¯Ăl°×;+°a´2-2#8aBºC¹2NÿªT3+rµÓ z
=´{Bº.d¯Õ£;+°A[++°?«-2#+»+°[´ÕĀsaz-2Cd mCda.»Cd wa2Bº;+°?«+rA¼-u|4
]CÖsi3Cdj>BºÖ ¯Ă=´?«+;+°?«+r {
1a£ zBº6C»3Cdjl°×]C»s2mNdA¼üC¹¯2_2Aÿ¼2qA¼+°A-u2#´{Bº]C»s2mNdA¼ül°×
¯C£s¯āLs /N-»¯āa`=u+°[´Õps2N"Q[Cd´Õ2.d+¹ B[+«3Cdjl°×]C»s2mNdA¼üC¹
¯2_2Aÿ¼2 {A¼2?ua£"-u-2!q3Cdjl°×-¯24CdÐ2=\L±pCd2Nwa2Bº]l°×q
WBº´vaÐ2wa2Bº BºĀa¸'.day ]y2N¯2_2Aÿ¼2q+°±paz£C£AC£jØAÿØ¯2 ü
¯2_2Aÿ¼2 {#¸4r3Cdj]C»s2mNdA¼üm ´L´Õ¯s#¸4r+°[´Õps2N-2C»C£ACdjØ z
-2!q-A»»6±p Bº2-AÿØ¯-2!qmÿu2XC£AC£jØAÿØ¯-2!q-A»»-»mÿu2X
+°+°a£ {Ð¯aÐ$ÏBºiÖ á Cdj»4rK]C£s[T+r { {Ð]CdsC£AC£jØAÿØ¯2¢
´Bº¢l°×
I-SERVE 34
:´{Bº.Ö´{l°× a¯_?«§.d ¯s3Cdj-».ÖiCdØ2]C£sA¼ü»>Bº2-[wa2Bº¯CdØ
Áa£gü {£d[ .Ö´Õ#¸ {C¹2N -l°×2?u»Ö £ /A»tµÓØ2 -N +rA¼
a£az 4?«§4r
{2Nf-£ +¹A[-ag24?«§Cd »N»|aTBý4r/2A¼[4rA¼a£az[TBý]4?C§« d £[+«»a|
-¯ÕsCdÐ2qA¼+r[
4?«§Cd»a£azf-[.Ö´q23wa2Bº»a»a -2Cd mCd2.»Cd4?C«§ d£[+«
»|a -¯ÕsCdÐ2 /2A¼K .Ö´q2 3Cdjl°û ]C»s2mNdN m´´2.£[+ Aÿ¼Ø { ¯2_2Aÿ¼2 l°ûB
:u2?«A» -Twa2Bº;+°?« -[-+¹a£A¼+r[m´´2 .£[+«»a| -¯ÕsCdÐ2 {2A¼[l°ûBº-+¹a£A¼
m´´2.d2JA¼ £ØÖ³u2 ¾´#§+¹l°×2B» A[JA¼ / Ö³Í[ .d2´{l°×2#» m´´2.d2¢[
m´XÁa£gK3Cdj¯Ða´24r.dBºBº2»ay+¹£H
¯´v>
1a£ zBº:N.£u+°§Ö´[+rA"
WBº A[+¹¯üÿ¢±Ād2 {2N A[» W ¯ ´v u TAÿ 2?uaA[ Ā+rCds
á W {B»£l°×/Á»W2.£Bº-N.Ö_C£T
´vaÐ2;+°´{Bº»W ´v>.»¯l°×2#w+iu¯áÐCd2JA¼+2Cd+rü2[£¯2.»µ
-+°Bº»[a2Cda2-»+°m±ĀdWyC£sü.»¯l°×2#Cd´¯Ă.»¯l°×2#-+°Bº {2B»¯ÕA¼¤üC¹
µm¯s .dayü.»¯l°×2#´TmCd24r+rü24Bº´{Cd2B» £Bý[
-u {2Bº4rmµ `_³Åu§T ]y2N3a¹$mÁ¹+rü2W ´v>l°×.£um´µÓ¯s2
+°+°¯a£Ø¯s d2- {Cd2Bº4r»W AÿØ2ÖzA¼ü¾´?u§
4 [+°mµ `_³ÅuT§ -2!q:´{Bº ¬+° ¢1+°©ĀkT§ 1+°ká Cdj>[j2]Cda£Cd
-N l°×+°©ĀkT§ -az2N+r[-2Cdl×° z2A»-£N4r:N ³ÍáÐ 2W ´v>l°×m´µ¯Ó s Ö µÓ¡ÿª
z³~a2s -2A¼+| 1+°k á Cdj3a¹$Cd- C£a£[+«Cd\áÐ 24r=2.dl°×£Bº-[ l°×'
´Ë ?u§[_?«§ -ag C¹2N
3AÿØ2¢;+°aÒu z ¯´{£l°×ÅÓ¡®CÖHdqA¼CÖHT ]y+°Å¡Ó ¸ CÖL.»¯L+«.d#§
-2Cd?uS+°?«4r {2N3+°?«+°S+°?«¢=+°B¹A¼a2¢-BºT¢2]CÖü¸?«Öü4±ÂBº.dl°× ¯s
+°[´Õps2N_d?«+°ÅÓ®l°×+°[´Õ2.»'Öü48T?u-[¢´H+°ÅÓ®C¹ÖCd+°Bº2m±Āa2Dÿ2.£
-2C»Ö2#» 2QµÓÐa£N´L£a ¯»CdBÖi±ĀaÐI¯³uÕ CdBÖi {'µÓÐaBº£=A¼#
mĆdØ+° dØBº
»32A¼2C¹±Â2\±paz+°24ra´Bº Cd[mA¼±pCd£WØüq´Õ -ae Ø±ĀAØA¼ü
I¯w+R®3ĀÐT+3CdH¸+Cd\¯áØü´v>ü.»µ
ĀÐT4B8JC2A¼a´Bºl°×2B».d´Õ2]´{©Ā¯2JA¼Tmµ2X4rl°ûay£Bº
»ÿª+rsØ»µÓ2C¹.£u ¯´{´v>ü.»µpsmC£ü±ĀB»Aü H¸2.£8»Ö.»µ
£ÿª+«s±Â24+2CdCd\Ù£+°ĀÐTm´¯24r.d¯sm´µ2Cd24r:u-£a
W {Bºm_³ujV¶K]Cds Cdsüá Cdj ¯s {.»L-+°Bº[H]±pazTmµ2X4r/£d"
Aa+° ü¯Õ2NAL+«2A"ÿªdüCü\±pdd"
I-SERVE 35
WBºA»£Ā+rCdsá W {B»;+°`«k L]±pl°×2B4as¾´#§l×° £Bº2!q-u2?«ÿu4ØµH+«
Aa+°[ -A¼§ {2BºA¼ ±p[ ÿªd {2BºA¼ A»£ K ¯ja`2 -» ]2C£ `«[ .»XC¹
´#§+[»3Áü¼ [2?«K+rHC¹Cd» µ6£A»µ» Cd a- X ¯s;+°m´µÓ -Bº4C£
W {Bº-Bº4
WBºm´ÿª¯aÐ±Ā±Āü±p4!q§Q-[µÓ¡ÿuü+°H\2.»Q6A» ´v uTAÿ»T?«"
A¼d .»¯Õ [akdCdj+°24rC»Hy.Ö´2Bý
A» {Bº2!q"
W {Bºm_³ujL¶mµ}©Āu4r-Bý4r {+rK-¯üA» {Bº2!q8T?¢CÖüĀKl°×"A» {Bº2!qTk {
+rA¼ W {Bº +rA¼ m_³uj+rA¼ A»2» mA¼Bº +rA¼ ¯aØBº -\ mu³uj`Bº {Ð »
JÅh® ÐaA» {ÅÓ¡®+ra:2CÖ2A¼l°×µÓVa z ¯ĂÖzA¼¬i´LTCdü4ü8Áag
A» {Bº+r»+rA¼
-+°mX £A¼Øs2
A» 2A» /.dØC»,,´vaÐ¯aÙµ¢¸
A» µÓ_t2N {AÿCd {2][Ö2N

N {m+BTOZ©Ā Ø ³ÍaA¼ØX¯sXÖA¼ A¼¯Ð´+r[s4Xff-»m´ `2

.»Cd
N {f-»AÿCd {l°×m+B2ý .d#w4ü 4¹a# Ø ³uL2.d#Öü4#¯Xs 2.d#32N2.d#
N2.d#[mN2.d#+¹a#+°A¼ü#-[:[-a£gü£az+rKJ?«¢¸
32N2.d#f-»
-agaCd´ÕC»T\H K8A¹;+°m+«dl°×´ËHCd24r¯2ÿªT2.»´q32A¼2l°ûB:2mNdN
ĀAÿ¼ØÖ32A¼ÖC»-Nl°ûBm+«dĀAÿ¼Ø»+°+° : K+°mX ü:u2?« +°mX CdÐ2
-2#[ 32A¼2 ;+°?« {2N -A» ]A2A¼2 -A» ]]yā 2 ]C + W 2= ]]yā 2 A[+«
3A¼Ø2C£üq {-u2?«]A2A¼» -¯¬iA» {BºA»´vO2.£H[ u[+« -A+°!q {2N
T\HÁa£güK {£Öq¹.Ö´B[+«Jüq[¯A¼¯mA¼Áÿaq
ŃÖÅÓ¡®Bº q[£Bý[Ńua¬i£Bº a£-[m±pCdĂ³Õu2]#¸4r3A¼Ø2Cda³ÕuCdÖ
-+°mX Ö]A2A[/±Ā¯Õ2.dBº2.»Cd+r[£L+¹¯2A»µÓ+ruN´LTCdü+°H\amAN
¯Ða±Āü /Á»W2] J?«[ ´vO2.d2Býa£ u_ -[ »Aü m±pCdĂ³Õu¯s£az 3 a±Āü
´LTX4üT4+°£?«/±Ā¯ ü¸ .»y´ËHC£ül°ûB´LTCd24r»/2?uaz
Q[+«Dÿ24r-£A¼Ø2CdÖ ]A2A»/±Ā¯Õ2.d4H\C»A[´ËH Cd24B-+°mX 24r
m+«dĀAÿ¼Ø2+r[N4r[CdØ¯ÕA¼¤24rµµÓÐCd24r {2#2N-u2?«´ËHCd23C£j2A¼»
[>2.Ö±Āü2!q:u2?«µµÓÐCd´ËHC£[TBý]¾´?«§+°mX ´ËHC£[+¹aCd´LTCdÖ
a±Āü /±Ā¯ .» ¯£Bº ¯£¯ü ÖA¼>q¸ 2Aa£ü C¹# NH¾´?«§ Oq̧Bº -BºT¢+«
±paz!q̧
2Aa2f-2!qA» ¢+°2¢[+°ü +rü uX¢;+°?«) W ³uV¶
A» ´v>f
-2!q']A2A¼W ´v q
' ´v>l°× z<ØÖ ´{©Āü Bº uÏ z Ā Ø z -2!q ¯aÐ¯ C£
I-SERVE 36
A¼ac z-2!q»=u.»Cd¯Ða´{B¹k-u|4'm´´2.d2¢+°[´Õ2.»m´XÁag µÓ¡A¼¤
.ÖiCd Ø¯Ða´» -»A¼Õ§ µÓ zµ2Xq+° -2CdL2mNd[m4³u z' Bº´{©ĀüC¹
´vO2.d ü¯ÕA» {Bº]£jmCd W {Bº'd|+ a¹ áá Cdj+°+° 3C£jay»[>Ö
A»£ay:u2?«3C£jayTBý]¾´?«§¯aÁ»£ay.» ¯£ÅÓ¡¸ ¯2Āa.dm+°2¢+#§T?u§Bº+°
Cd´ A¼
6C» ³uV¶ +2A¼a CdCsdÐ uÏ»Cdüs 4B Tm4³Íay£A¼ü .»dBº2 +°[´Õps2A» -[
¯2A»³ÕuĀs»ÖT z¯H£ÅÓ¡¸ ´Õü¸ü+¹¯2´Õü¸üC¹+°H¯Õ´Õu¸#ü3Bý#¸4r£ÅÓ¡®:u2?«
´v>ü .»¯s£a[ CÖü¯+¹ -2C» 4r[ Ā2ĀL+° ÿ¢4rü 3W2] £ÅÓ¡® -u .»¯s£a[
-+¹l°× P® .Ö_Cd£ T 3C»j A» {Bº 3C»j W {Bº +raùü[?«+ +ra`2 3C»j -A»
]A+rµÓ2-u2?«3CdjA» {Bý+« [a2Cda24r uÏ£ay.»dH/CdXsm´+°a`2¢E¢±Ā0uØ
m±Āa2ÿª2¢]A+rµÓ2-2!q8T?¢T a` {2N
WBºm´ªÿ .ÖCi d £Ø+rµÓ» >Bº.»Cd £Cdj+°Ö 'm´´2 .d2ÖzC£s[+«+ra` [Ja2#£a
+°A-2!q.ÖiCdØ»>Bºa´24r/2A¼K.ÖiCdØ»U {BÖi¯2Āa2¢´BºC¹2A¼K.Ö´Õ?¸C¹2N
4A:N=ul°×A¼aCd2N"
W {Bº'm´´2.£[ {Ð
]Cf-K
.»CdØ2f-Kwa2Bºÿu4rü.»¯Õ .d¯s£ {
]Cf-2!q
.ÖiCdØ z4ümA¼§
.»CØd zf-2!q3mA¼§.»Cd -ÿªT2.d_B»Áa£güJ?«¢
]Cf-»N;+°?«
¯Ðd24r m´+rW¯s /2!q A[[ _?«§ .»C£Øü m´+rW¯s {2?uaz +°´Õ¯s /2?uaz -2!q
.»CØd 2Öz+°m´+rµÓ2ÿu2
]Cfm´+rµÓ2JA¼3Aÿa´Bý {2#2N
:´{Bº +2.Ö2 3¢]2.d ]C ¯Ðd24r m´+rWps2N -£]C ¯Ðd24r /2?¢2N
-£C»B8T?«"/ ¯s»+°[´Õ¯s2N+°[´Õ2.» ¯s» {2#2N+°+°:+°Bº #üC»B»
Cd´-¯¬iC»BqA¼-2A¼ ü¸ m´´2.d2¢[Áa£gü[2?«Öz+°¯Cds/[+«
]CfÖz+°¯Csd
JA»3Aÿa´Bý {2N-2A¼+°»»¯ ¯sm´´2.£[+
]C»sf +ra`2-£
Q[» a¹a+°24r.Ö´ .dy]ACdjmXTAÿ¼´L.»yāA¼a³ÕuCd [mµÓ¡Xm´¯ÕA¼¤»+°A-2!q
]ACdj¢A»µÓÿqA¼24r[+rüÿqA¼24r[ ¯s´L.»yāA¼24r[q!q̧4A-u|4¯ uIdT uId
¯Ð4Cd´L.»yāAü4Bq!q̧4A]ACdj+°2!qDÿ24rÁa£gü»T/2!q'´L.»yāA¼a£³ÕuCdØ2
=u¯2ÿªT¯s2N"-N-¯2ÿª 24A+°+°¾í.Ö´Õ´L.»yāA¼a£³ÕuCdØ2l°×A¼a£ü2!q>4Cds¢[
Áa£gül°×/[|+qA¼[.Ö±ĀHCdÁ¼q[/[+«/#¸+°[´Õps2N+°+°»:u2?«/[+«zÖ +°
/[+«]C¯CdsJA¼ 3Aÿa´Bý/2A¼[»2#£
WBº>4Cd Aa£gül°×oXs4r/[|+q+°±pC»'m´´2.d2 {#¸=u+°[´Õps2N"
W {Bº3+rµÓ2¢¯aØBº;+°´Åh®2u4r¯Ðd24rm´+rW¯s£Bº:+°Bº 2l°ûay.¹#
ÖüCda+°[´Õps2N'ÖüCda= a"[ u[+«:N3¯aØBýÖz+°¯2A¼»+r[Ā Ø
>ü3 #m4³Õu2.dq+°-N¯aØBº:N=2Bº-2#£a-u|4]ACdj¯Ðd24r
¯aØD2_2u4rm´+rWps2NA[¢2]±Â2\¬i#+« ]y=2Bºu2?«A» 'm´´2 .d2[ u[+«
-Q :Q ;+°!q +rK - uÏü Q[ 4Ls2.dq+° a´ a³ÕuCd24r {N ]ACdj £ a´
¯³uÕ Cd24r/Nm´´2.d2-l°×2#£a-u-+¹ Bº2 ü¸»'>4Cd Aa£gü]ACdj+°2!q
I-SERVE 37
Dÿ24r {#¸ +°[´Õ¯s£az
WBº-u6C»]AC»j>4CdAa£gü4r´L`T2]2A¼[-+¹ .dy£"
W {Bº-+¹a£A¼´Lù 2¯2ÿªT2.£ü2!q 3 ¯s {ü¢¯Ð4Cd ÿqA2¼ {2BH]ACdj¢
-u2?«ÿqA¼2qA¼[.Ö´{l°×£2+°+°:+°Bº´Lù 2-» #l°×A¼aA¼C£Bº.¹#±Ā z
+°[´Õ ¯sA[[´Lù [-B[+« JüqA¼A[[-ØAÉÿu z;+°?« /2!q a+°?«
+°´Õ2.dBº2- ü¯Õ2A»:+°Bý ´L¯ÕgXl°ûB-2C» +°+° m´´2.d2¢/N]ACdj;+°!q
wa2Bº N q» qA¼ +r_?«§ ´2.dÿªC£ü£ U£Cdj -£ +2Bºü£ A¼ü£ 8A¼£ ¯|a
-[?«+]ACdj-»-ag2'ÁüKá£ØdÁq +° z.Ö#§±ĀA¼´ zÿª> zCda {
: K=uá£ØdÁ¢-u2?«» ¾íTl°ûB
WBº:N VT2Cd4r {2Nm´ªÿ Ja+2BºN3+rµÓ2 2?« Ká£ØdÁü»¯ s £a
Lm42AÉü¢.d ¯s;+°3+rµÓ2¢»ÿªC£+rµÓ2»a-£Ø+°C£+rµÓ2»a]A+rµÓ2»a-[
+°[´Õps2N:N=ul°×A¼aCd2N"
W {Bºl°×A¼aCd2N3µÓutü/CdXsA¼4ÙL+«ÖR®.d ¯sl°×A¼aCd2N {Ð Bº3+rµü á¸
.Ö±Ā {£?«¢¸
3+rµÓfÁ¼2-4Cd24r {2N3Á¼2¢
+rmµÓ¡Q±½sf-»AÿCd { {2NQ[+«
Öü4#f -[ -ag2 ¯Ðd24r ÖH4| ü+°`2 ;+° ]ACdj|+ {2N +°+° {Ð .Ö ´ Bº
3+rµü]ACdjÖz+°a±Ā2Cda£q-2C»4rA¼ W©Ā3+rµÓ2+°2!q-[TAÿuDÿÖ
>4Cdsf
-» Á¼2I¯+¹:N
4Æ 4Cxff-» AÿCd {2] ]y2N

+°A¼H+°f-[Q[-ag2
»
4CØd a£g¦C» uÏ£a£g¦ff-[ a¹¯mCd2 {2N+°AH¼ +°.Ö ´ÁüK uÏ£[4Bº.Ö_C£az
-[Q[-ag2Q[_?«§
>4Cd sf-»Á¼2¢ uÏ2-2CdV¸24r {2N uÏ2-2!q]AC»j+°+°
>4Cds ÖzCds 2C£+°H´Õ ]ACdjÖz+°a±Ā2Cda»-2A¼+°» m´´2.d2¢[ÁüK]ACdjl°×
á£ØdÁq-[»£
:u-#2 ü¸ ».ÖÁ¼ü.dl°×A»T#2!q]A+rµÓ2;+°!q á ag ¯CØd 2-KK
¯Ð´2¢ ]A+rµÓ» ¯Ð´ m´´2.d24r +°[´Õa]#¸4r K um4Cd s -» ¯Ð´2¢ l°ûB -A»
]A+rµÓ2' um4C m´´2 .£+ra24r+°[´Õps2A¼K mCd»
4 [+°'Tdü/CdXsm´+a° `2¢TĀsa24r .£yaz
:2Cdlû° .Ö´ ]y2A»T#2!q'm´´2.d 2C£|+ ü2]ACdj¯Ða´24+°3]AC»j
3á C»j3ám_ ³uj l°×8w++i ° A» {Bº 2´vO ¯s -Cd»´vO2.£H-A» J¢?«
£ÅÓ®l°×Ö4ØÖ´v>'´v>l°×´{Aÿ¼±ĀNu³uØĀAÿ¼ü-+°aqA¼
A» {BÖ+°Bº /£Bº
WBº3A» {Bº=+°Bº/£Bº[´vO2.£H"
W {Bº
¯A¼|a¯ÕgC¹m_³uj
A¼m©Ā´¯Ă+°¯Ø]C,
I-SERVE 38
¯2¯ÕgCd¯Ă¯AA» ³u
¯aÐmCÖi .d0qdAÉ,,´vaÐ¯aÙµ¢¸
³uV¶3A» {BÖ+°B¹A¼a24rqA¼3d´#§+¹ Bº2+°§2+rA¼'3+rµÓ2-2C£
[2Bý {!q̧KµÓVa2ÖzCds2-2C£[2Bý {£Bº3.ÖiCdØA» {B»=2A¼+°2!q'A»³u2¢+«
U {BÖim´»W2]£Bº3d»
'µÓVa2¢4³u£X4³u 24r¾´»¯+[±paz {:2mNdá2á-2Cd+°2!q
4³u 24r;+°A[¢´ü;+°?«4r {´2.d+¹µÓá2á£Ø´Õ2]£?«[CÖü¯l°×2#£?«
3Aÿa2C¹» 3a¹´ A¼µÓ¢ m´´2.£[ +°H2.dl°×2# -´£A¼ A¼µÓ¢ A[[ Cü\2.dl°×2#
¯2.dL2.»N'.ÖiCdØA» {B»
'.ÖiCdØA» {B» z¢¸+rü[LjĀsBº£?«¢C£»m_³ujTk ³uµÓÐa¬i m+Bý ĀsBº
3¢+rü¢[ÖüCdaC£»S+°? C£»+°+° 'm´´2.d 2C£]jd2:+°Bº ]C»s {2N
a+°?« q» qA¼ '+°[´Õ2.»A2¼ C£]£jmCd»
WBºA»£'m´´2.d 2C£.ÖiCdØ»6C»-2A¼¢'µÓVa2l°ûB.ÖiCdØ»6C»Q[+«
[mA a` a£yāN- ¯gü=u {£az"£?«¢¸ 8JCÖHdA¼» - uÏ2 {2?¢2N4A
-Q4r+°'A»³u 2¢´vaÐ2.ÖiCdØ2/2B»N:´{Bº.ÖiCdØ2Q2?¢¸qA¼:´{Bº:NµÓ 2-»
-ÿª 2¢+°2¢-2A¼L+ {2N+°A:N=ul°×A¼aC¹2N"
W {Bºm_³ujV¶ 2]m´µÓ»µ {
>Bº4C»a ¢+°d µÓ+°sC£2
[>Á¼¯ja`qT»³u ]C,
m >X+°§ Aÿ¦¼ Ćd £dd
dA¼a ´Ë#§´Ë? ´Ë´Àa¨ C,,´vaÐ¯aÙµ¢¸] Lµ¢¸+°2
W©Ā']Cds 3a¹Á¼µÓ¢m´´2.£[+°H2.dl°×2#-´£A¼ A¼µÓ¢A[[Cü\2.d
+2# {2#2A¼[´vaÐ».Ö±Ā:N=u>a4 4ü4C¹2A¹+2.Ö23¢]2.d>BºÖ
-TA¼ØÖz+°µÓ+«s:A»[-ag2.»¯+¹-TAØ_ü2.»Cd»]CdsCd¯Ð¯Ða±Ā[ Ly±paz8C£ z
l°×2Bº¢[3+rµÓ2u4r ?« ?«+«¾í£+«2A´BºCd {2#2N
[ u[+« 3+rµ[+« ´LTX {2A"-N-2Cd2+r[l°×2Bº¢:al°×±pazCdC£
´LTCdÖ A[4r ÿuT2.d+¹ Bº2 ü 3 l°×2Bº¢[ 3+rµÓ2 ´Ë?u+rµÓ » á ±Â2N
8C£ z+°mal°×o2\±paz¾í+ +«2N+Xa4Cd» {2#2NA[ ü» {Ð.Ö´Õ[mA a`
>Bº.»Cd £A¼Ø ¯gü3.ÖiCd£Ø[+«+°ü4Cd {2?uaz
-TA¼Ø ü¸+r z+r 2 ü¸+°aj ]ACdjl°×-2#+[CdCd Hā Cd24r3]ACdj¾í¢+rül°û
+«2N¢+rül°ûXa4Cd {2?uBº'Td [

dAÉ+rVdAÉ.£VCdAÉÿª X,
ĀAÿ¼+rVĀAÿ¼abā X,
±Ā´+rV±Ā±pÿª X,
´{`¹ØÖi´{`qØ+°ajùÿª X,
I-SERVE 39
±Ā´¦±Ā ´,,ff-»/´[AÐ+°Ø24BmAÿ¼ áps2N
=u2?« µÓVa£üAÿ¼LĀsB¹-u2?« ´ü» .»ĀsBº-2!q [Õ4r´{BýC» [Õ .» ¯
´q.»ĀsBº´µÓ¡ {4r´{BýC»´µÓ¡ {.» ¯´q.»ĀsBº [Õ4r´{?«§£Bº 2]´ü.» ¯s
2]£BÖi ´{BºC£Bº ±ĀBº ´ü .» ¯s ±Ā±ĀCdjBÖi ´{BºC£Bº ´{`Ø+°ajü ü¸ ´{`Ø2 üDÿ¯s2N
±Ā´+a° j ü¸±Ā´2üDÿ¯ 2s N-[¾ímµÓ¡X£+°Ø2´{a+«4s r+«.Ö_C¹2N
]Cds2³Õu+ra`2CdÐĀØ¦
¯2Āa£ÿª»]C»¦,
.dCdC£a`2+«2]C
]C£sÐØC£ÐCdØ¯2ÿª£C,,´vaÐ¯aÙµ¢¸
+°+° W©Ā-TAØ_ü2 ü¸ ]Cds¢]Cds28aBºC¹2N]Cds .»C£Ø[-ÿªT2.dB[+«
+ra`2]Cds»+rK3]C£s[+«Ö+rü+ra`»JqA¼=2A¼+°2!q]Cds+2° !qDÿÖ¯CØd Áag»
qA¼ +°+°
:u +ra`2 ql°×2B ´{?«§ ]Cds2 .»C£Ø[ +°ü4 qps2N 4+° A[+« l°ûB ¯LÖ
+ra`2 qA¼» .Ö±ĀH ¯LÖ +ra`2 qA¼ 4+° ]Cds z .»CdØ z -»T aw 2Bº q[» -[
.Ö±ĀH-Twa2Bºq+°±pC»]CdsµÓ¡A¼¤24r» {2A¼[.Ö±ĀH:A»¯CØd 2.ÖiCdØ2;+°!q/2NÿqA¼
m´´2.d2-»Nq»qA¼
¯<A¼¦<m±Ā´Õs U {Bý A¹»
WBºá»µÓÐa£Ja:2Cdl°× z2A¼]C»s¯a£ÐCdj+° K-A»ÿ¢+°s6U A¼µÓ±Â2N2A¼K

.Ö±Āa:´{Bº-¯üU CdÐ »A»qA¼K/NµÓ¡A¼¤Ö]C»s-K-2#£aQ[[_?«§£l°×
8T-ag C¹2A¼2!q¯Õ§¢[']C£sü+°[?«+ Ö+rü¯ Õ§ ]Cd2s ;+°?« {2N-[/´[Cd üs
.Ö ´ ³Õua`Ø4abāBº :A» 3 ³Õua`Ø4abāBý ¯2+°ü2 ü¸» .ÖiCdØ2 a+°a+rü A»³Íü¢ m´»W2]
a+°a+rü ¯<A¼¦0uü-ÿªTps2N :2Cd al°× Cda2u4r» {2N +rK¯<A¼¦0uü» '
-a£gü[?«KCü\2.d+¹ Bº2=u"-T l°×T2]³Õua`Ø4abāBý m´_ü¯2+°ü´Ëü24r
8aBºCd£az4+°£?«[Cü\2.d+¹ Bº2U {ül°×-ĀAÿ¼Ø2-[´Õps2N
W {Bº-N±Âa±Ā#¯<A¼¦<m±Ā´Õs³Õua`Ø4abāBýA¹a+rA¼-NKA¹»=u4¹.Ö_C£
T
4 [+°:+°Bº£Ej+« ³uL¶£Ø¯´Ë #§2 2?«µ¢¸+2° ;+°?« »µBº132A¼¢Aÿ2» mA¼¯a¯ Ð IĀÐT£L
£Ø0uØ¯³Í d2q+±° pC»3µ¢¸+2° +al°×Bº´B#
º 2.£u+°2§ +°+°3 üµ¢¸+2° .Ö´{ +[£Ø0uØCd
-m4³u2C¹-agm4³u`2.»At2
]C£sC +°¯Ø]A¹t©ĀC
uCdÖCdA¼£´ØC» ,
CdCĂd aÐÿu £ mC»
ùag¦m´+°Cd¯ÕgĂCd¦,,´vaÐ¯aÙµ¢¸
I-SERVE 40
:+°Bº
+°¯Øf-2!q ³Õua`Ø4abā[Öz+°-[-ag2
]A¹t©ĀCf-2!q .ÖiCd£Ø[+« ´?«§A¹2-[
-ag2
W©ĀµÓ¡A¼¤.ÖiCd£Ø[+«-TA¼Ø-»A¹2´?«§2A¼KCdCdāHCd24r³Õua`Ø4abāBº/A¼bāT2.£BºK
3 ³Õua`4abāBý ]Cd2s ¢2] ¯2+°ü2¢2] ' ¯Õ§ ´{?«§2A¼K A[ ü¸ ¯<A¼¦0uü £l°×
+°ü4Cd£dK {Ð-l°×2#£ {-N±Âa±Ā#3³Õua`Ø4abāBº¯Õ§2]A» ³u2mNdA¼
ü[?«¢:T¯C£ØüKJ?«¢+[»K+[£ K+[£T+r Kÿu .»dBº2 ü¸
mCd»Kl°×¯<A¼¦<á2á£a´Ö'¯2Āa£ag2¯2m+°Tps2N
+°+°'-ag2Cü\±p£ü2!qA»³ÍA¼üd2A¼
»£Nf-»-Dÿ £üCü\±p£H
-NCü4rü2!qCdCdsÐ2CÖHdH-NCÖHdü2!qA»³Í A¼üd2A¼ {Ð¾´#§l×° ¯CdØCdÐÿu
A¼H¾´?u§HA[ NH¾´BýC» µÓ¡A¼¤.ÖiCdØ»T4üC¹2N
-u2?« .ÖiCd£Ø[+« U {B» aAÉ¼2 U {Bý+« -³u2+ra» aAÉ¼2 -³u2+ra£[+« _A»¤ aAÉ¼2
_N¤+« ¯Ă aAÉ¼2 ¯Ăl°× m±Ā`» aAÉ¼2 m±Āù[+« uÏ»2mNdq aAÉ¼2 uÏ»2mNdül°×
A»³u »aAÉ¼2A»³Í[+«+°|aj2mNdqaAÉ¼2'aAÉü[2?«+¯2Āa.dm+°2¢Xa4Bº»´[aAÉ¼2
-2!q_d#l°×I¯l°×±pazX Ń
W©ĀaAÉ¼ á2á.Ö±Ā 4AQ[¢ ¯Ă m±Ā` z-» aAÉüm´_üÖT
J?«¢ ¯ĂI¯l°×ÖR®³uA¼d +rµÓ2¢TE2.» ¯s:+°m±Ā`28:2mNd2.»C£´[.»az2.d
qA¼-u|4m±Ā`£dz {I¯+[ÖR®ÿªCd£dz {¢üaz2´ q ¯s -2!q l°×2ÿª+°2.» ¯s
¯Ăl°ûB8´K.»d qA¼+°+° ¯ĂAÐa£m±Āù[4r[m±Ā`2AÐa£ ¯Ă4r[
-A¼´{¢+«CÖ.dy+¹ .dy3wa2Bº-A¼´{¢ {2!q£?«AÐa££?«[£Ø´Õ2] {µÓ¡A¼¤.ÖiCd£Ø[
¯üÿª24r´#§+¹ .dy
³uV¶ [ u[+« µÓ¡A¼¤ .ÖiCdØ2 ¯Õ§ -2Cd?u £Ø´Õ2.» {2N -[.¹?u¸ =2Bº £Ø´Õ2.»
{£-N+2BºJA¼m´X´ËH2.dA¼-A¼t2JA¼ mCd» m´X´ËH¯s2N-u|4µÓ¡A¼¤.ÖiCdØ24B
´{aØ§+°2¢u4rm´X´ËH¯s2N´2.dÿªC£ü-2Cd¦+°a` z´2.dm±Āùü´2.d uÏ»2mNdü
´2.d +°|aj2mNdü-TA¼Ø+r z+°aj-» =[TN2?«C¹l°ûBýH24 A»³Í[|+´{aØ§+° [
á
4 [+°'Td2'm´+°a`2¢»ÿªµÓ¡2B¹±Ā0uØ2¢ ¯aÙ¢ ]y2N
[ u[+« ' ´{aØ§+°2¢ z<ØÖN ¯Ă +°+° µÓ¡A¼¤.ÖiCdØ2 ¯Ă¢» u4r
m´XD2D¯s2N-um´XD2D2]3dA»³Íü.dH2´ q¯sa+°a+rü´ü.»az¯s2N
' ÖzC£s[+« +ra`Ö -TA¼Ø¢ 3 a`µÓ+«s {2N +°Tj»dBº» A[ ´[ -2A¼ ü¸
zj2A¼4r-NCdl°×3mµÓd ÖµÓ¡A¼¤.ÖiCd£Ø[ám_³Íj[+°Tj»¯s2NCdAtÐa£3ám_³uj
q»qA¼K ¹a´Ö»»/£K¯āL2´ q¯s2N3¾í-A» dµÓ+«sCdl°×3AÿaÖ
.ÖiCdØ2¢/2B»¯C£s_ü2 ü¸+2Cd]mA¼´24rCd¢/>BºC£ÿu 2 ü¸+2Cd>Bº24r
>Bº.»Cd TmµÓ¯Ða´24r'm´´2.£[ l°×.d´Õ¯s2NA[ q̧mA¼§A¼µÓØ zA¼ac z
ÖzA¼¬imX´{#ü8aBºC£az
+°+° W©Ā'A»³u 2+°A¼ü?u[+«´ü.»d ?u[+«+ra`2Q[¢´ü {2B» ¯Ă¢
]Cds m´XD2D2.dBº » ]C m´XD2_2 ´|a U {Bº ' U .dü£[+« +ra`2 ¯Ă A[+«
I-SERVE 41
+ra`23 a`µÓ+«sA[+«+ra`2´vaÐ>jü¢[+°ajá2á+°+°ÖzCd2s JA¼C»H2A»T#2!q
'á2áÖzC£s[+« 3Aÿa2´vaÐ+°|aj'Td[_³uAa`Ø+¹´[Cdsl°ûB

+°aj ¾³iu CdA¼ .dCd ¦

+°aw i j CdmCdµÓµ2Ó ¯Cd ¦ff-2#mAÿ¼ áps2N
+°+° W©Ā'¯2Āa2 {Ð.»¯Õ´vaÐ>j+°ajm´£³u2 ü¸Kl°×.d#§l×° A»+°+°-NK
A¹» +°+°»-N[T2]N+rA¼+°+°» {Ð+°Õ.» ¯sA[Cü\2.d+¹ .dy
WBºA»£µÓ¡A¼¤ ]Cds ám_³uj ¯Ă¢m´XD2D2]2A¼[Ja2#£a' ¯Ă
H24 µÓVa2¢ ;+° ÿu42 ' H24 µÓVa2 ´2.dÿª C£A¼ü ü¸ Cddwai2N ' ´2.dÿªC£ü
mA¼ Ø uX¢[+«.»LT+°+°H24µÓVa2l°ûBºmA¼ Ø uX¢|+.»aCd2Nám_ ³ujÖ-mA¼ Ø2
mA¼ Ø2+r[N-[¾Á¼üt .Ö_Cd£amA¼ Ø uX+«.Ö2N ¯Ă-mA¼ ØÖ ]Cd s zÖ +°m´XD2u[
=um4³Õu2.d4üA¼"
W {Bº :N 4?«§ m´µÓ 4rA¼ ü -A¼t2 mA¼ Ø uX¢[A» 4A -N {Ð .» ¯ m+«dü
m´XD2D2ps2N4AKm+«dümA¼£Øü+r {4A+°+°mA¼ Ø2mA¼£Ø[ mCd» m´XD2D2.£ü»
[d 2qA¼
WBºA»£¯aØBºKÅÓ®¢m´XD2D ¯s+2.Ö2+r2XCd4ÙCd2A»Ö4r[-¯üÖa l°×2B»
{2?uB"
W {Bº:+°Bº>L|4Nm´XD2u[T2]´[ám_³uj;+° ¯Ă¢m´XD2D2]
»]Cd s zÖ +°
m´XD2u[ff-[4Ls2.d4H\C»-2A¼¢¾Á¼t]|+TqA¼+r[ám _³uj3 # a]±paz
»» U {`«kff-2?¢2N¢d£BýC¹ ¯³u2.»¯Õmu³uj`Bº+2Cd +ru[+«
»¢d£B»kf
-2#£Bº-u {2#2N'm´XD2_]CdsÖz+°´L¯ÕgX
ám_³uj ]Cd2s C¹ C£AC£j Ø[ CdJA¼ 3a¹´Õ2.d+[ ]Cds zÖ +° Aÿ¼a£jü ±Â2N2N
-+°BýC¹34Aq ¼ 3¾í m±Ā`£dz {C¹C£AC£jØ[CdJA¼3a¹´Õ2.d+[C£AC£jØAÿØ¯.»¯ +[
£dzAÿa¼ £j¬i .dü ³uCdC£ÐA¼ül°ûB±Â2N2N.dü ³uCdCdÐ z=+°NH2.»4` zA[ ü¸»
U .ÖiCdØ2µÓVa£[+«.dü£[+°H\ps2N
4 [+°.dü z-2!q´» 'Td [ z zl°× Ø ³Íam´+a° `
2¢
m+«d -2!qff-»ML¶+° m+«2A¼

.Ö´{ l°×£2
'µÓVa »_2Bý[u4B[+« ¯Ăm±Ā` z-» =Bº̧8aa.£Bºm_³ujA» {Bº
Ka ¾´L\C» -üü Āsaz -üü ¾´L\C» a4ü Āsaz -u|4 µÓVa2 zNLC»
£ØAÿ¼ü Āsaz-T zNLC» a`2 ¯s2N
a`2-2!q 8T?«"T¯+°ma 3Bº+°±pC» 4rH3BºA¼:2mNdü ¯Ă3Bº+°±p»
¯L+«¢´H´{aØ§+°2+°A¼üA¼-N.d.dy_Bý±pCd2NA2C¹_d?«A»³u2l°ûB;L\±pCd2N
:A»].dyā+«s+«A»³u C£Ø42:A» a`2 a`2-2!q8T?«-».day /CdXsm´+a° `
2¢
a` 2!q
8T?«f-»ML¶+° +«2A¼ ]y2N
-´{Bº ¢´ü {2B» U {Bº Cd ->a£ aC£Ð[ a]±pC£Bº +r[ Cd¢ A\ {
£¯ü_ü2.»Cd P® a¹A»³Í[±Â2A¼Cd£Bº.Ö#l¸ ×° 3l°×ü´{?«§a£H P®´{BºCd#¸4r
U {Bý+«µÓVa£ü´{?«§a£H P®´{BºCd£az:A»>já2á
I-SERVE 42
NÐCdÐ2 {2!q» 8+°CÐd 2
WBºA»£.d2mAagµ}<aAÿ¼a£-NÐIdÖ]CdsCdsÐ2NÐC£Ð[=u±Â2N2A¹£l°ag2+r Bº2
qA¼£l°2C£42A¼a4¹ÅÓ24r {2N=2A¼+°2!q]CdsCdsÐ2;|+;+°#[A[¢¯ uIdT uId
¯Ð4CdÿqAüq K¾Á¼tü-2#£a:»Jq+°±pC»3]Cds¢2]:2Cd 2NU {¬u .£ya"
:2Cd¾Á¼t>Bºm´´2.d2=u ]y2N"
]CdsCdÐ» ¯Ðd24r Cd2Cd# C£4r :# U a´2 4r -# >4mA¼´24r
L2A¼2?ua£"-Nl°×A¼aA¼=2A¼+°2!q-u aB[+«´Lù 2.Ö2A¼B[+« üÁa2g ¢
- d£ü2BHJ]CdsCdsÐ2¢-»Jq {+°+°'a+°Ö´Lù 2ĀAÿ¼Ø2+rA¼
±pK:Cda +raùü ü¸ »?« ¬i̧ £]CdsCdsÐ2:u L2A¼2?u "-Ql°×A¼aA¼=2A¼+°2!q
]CdsCdsÐ2-NÐId2
wa2B¹ ¯s {q»qA¼f-[Ja2#£a4A
±pK ]CdsCdsÐ2 -+ra`24r» :u L±pCd2A¼dØ -2?ua£" -u -2!q 3 a
]CdsC£sÐ[+« ¯³u> ¯ÕA¼¤ÖAxCd2N -2!q ¯2Āa2 ám_³ujl°× ¯³u>ü+°` # -u2?«
¯³u >ü+°`2 Aÿ¼Ø¢84aÁ»µÓ2 ¢¸ ]y342Cd+°ÖCdCdsÐ uÏ2 ü¸W2.dBº2-ĀAÿ¼Ø2
+°+°m´´2 .d2¢= L+'¯2Āa2±pA¼+°+°'»A2Cd.day -2C£[aa+g 2°
±pK 3ám_³ujl°×
df-» µÓ+«s ;+°?« /2A¼d Ø -A» ' ¯2Āa _2Aÿ[+« +ra`2
-l°×2A ":u-2!q P®m´µÓü ]y´BºCd£az=u42!q
' dµÓ+«s¯³u >¯ÕA¼¤ "342Cd+° "¯³u>¯ÕA¼¤ÖC»-N=´?«+±p»±pA¼
±pK-N342Cd+° [-l°×2A "-´{Bº-N=u ]y2N"-»m´µÓ Ö2#_BºCd2N
-NA2Cd#-N4r» ]y2N-2!q dµÓ+«s m_³ujl°×¯³u >¯ÕA¼¤»-[.Ö´Õ?¸Cd2N
-u6C»Ö+°2=´?«+a£»a£A¼[:´{B».Ö´{l°×£2
±pK dµÓ+«s+« »|a+ra`2 {2A¼l°×2A "-u-l°×2!q
3+ra`2=+°Bý 2Bý
]y2N"ff-»m´µÓ ¯s2N8A¹;+°¯ Aÿ2.ÖDC»-AÖ+° Bý2] ]y2N-»m´µÓ ¯s2N
'm´µÓá2ál°×-2C» {2BºA¼+°+°¯CØd »T?¢C»»C»üA¼Q[»
- ĀgA¹2f-2?ua
:N:u {2Bº4r-¯E dµÓ+s« TAÉØ"¯CØd ":A¹¾Á¼tm´µÓ
TAÉ¼Ø-2A 2!q d-»Nq[ ¯s {6±pCd2Nq[ ¯s {¢2]AÖiÐCdm´´2.d 2C£
´{?«2§ A"´{?«2§ Nq-l°×2!qám _³uj¢2]AÖÐi Cdm´´2 .d2[©Āa`24r» ]y2A¼[.Ö´Õ ?¸Cd 2N
-2!q-Nám_³ujl°×¯³u>Aÿ¼aj #-u-2!q:+°'_2Aÿ¼2±p»m´¯|+sqA¼
±pK dµÓ+«s¯CØd 2A "-N¯CdØÖC» A[ ü¸´{!q§m´´2.d2l°ûB¯CØd »¯CØd Ö
Áag»Q uÏ2 ü¸±pA¼+°+°3Cdj uÏ2 ü¸ Ö+°2a£A¼[.Ö´Õ?¸Cd 2N
±pK dµÓ+«s¯CdØ +rA¼-¯CdØ +rA¼¯A¼¯Nbā2-2A "-u2?«´L¯ÕgC»
-ĀAÿØ¼ 2
+°+°A»£']l°×ü=uIaC£Ö-ag2+r #2qA¼
4 [+°:u2?«µm¯s .day ü/CdXsm´+a° `

2¢ ¯aÙ m±Ā2Cd2¢
´?+§« f° -»ML¶+° A¼4aÙ ¯ÕXg m´+a° `
2¢
¯aÙm±Ā2Cd2¢
µm¯.s ad y f-»ML¶+° A¼4aÙ .£yaz
I-SERVE 43
[ u[+« ü2¢'m´µÓ-2C£+°H´Õ|+ ü2wa2Bºµ¢¸+rü4r {2N£Ø0uØCd3wa2Bº
µ¢¸+rüÿu£K¾´2].day 4ra±Â2N2.£Bº:+°BºW {Bº'.day =u ü´{X´{C£B¹:+°
.dAt2
'¯ Aÿ2A¼4Ùa l°ûB£Ø0uØCd ü2¢ {¯+°jÿu£üu4r¾´2]T¯2§
.»¯Õ.d´Õ2.£Bº3Td 24B+°H´Õ ¯2m4³u24r:+°Bº .Ö´{l°×2A2
W {Bº W©Ā;+°?« aw 2Bº4r=u L2A¼[-Bº4Cd£ {;+°?« -2!q 8T?«"wa2Bº-2!q
8T?«"
¯XNÐC»Ð+«¬i+°2ĀØC
¯CØ» +°C»ÐNÐaĆ£,,´vaÐ¯aÙµ¢¸
]mCd2.dBºwa2Bº2!q»;+°?«-» # ¯s2N;+°?«/2!qwa2B¹N ]yIaCd2N'
#]mCd2 4r {2N4A¼

3+rµÓ2ÖzCd2s JA¼'+°m Cd2;+°!q {2Nwa2Bº ¯s {q»qA¼ ff-[;+°Bº .Ö±ĀBº+¹

:´{Bº'3+rµÓ2¢ÖzCds2=[ ¯s {ü#¸"+°mCd2;+°?«.Ö ´£Bº;+°?« ÖzCd2s +°H´ÕC»
wa2Bº [ u[+« :A¼ta2Bº_?«§ .Ö ´£Bº Cd # Ly±paz ;+°!q {2A¼2#£Bº +°+°»
wa2Bº {2!q» ;+°?« ¯2s Nff-[»£

;+°Bº
»+°Bý» /£ff-£Bº-+¹3£+rØ[+«´L¯ ´ÕsqA¼
:2?¢¸»
;+°Bý» {£ff-2!q3£+rØ[+«´L¯ ´Õs {2N'£+°Ø2¢:ü¸»-»aw 2BºÁa£gü
¯§24r»+°[´Õ¯s£az+°A-u+r+°£+°Ø¯ ´Õsq+°±paz£¯|a
»;+°Bý» /£ff-[
;+°Bº£Bº+¹= a¹;+°aT»£a/2Bº_!q§+°A'£+°Ø2_d?«+« .»yN+°+°wa2B¹£Bº
/!q§¬+°-2A¼|+
;+°#2!qwa2B¹N ]yIaCd2Nf-[»£
-2A¼|+ám_³uj
;2?«Nf-[.Ö´Õ7a+¹qA¼mµÓ¡X
8+°»£NÐId2ff-2N+°+°
ám_³uj¯ÕgX8+°CÐd 2+rA¼-NÐIdCdÐ2 mCd»-2!q m_³uj
wa2Bºq[;+°?f« f-[-a2g
¢+°2¢/2B»
;+°?f« f
wa2BºffC¹¯2_2Aÿ2¼ q[N+rA¼A[[CÖ]ym_³ujC¹ zBý¾´#§a£A¼

{Ð-u zBý¾´?«§
;+°?« aw 2Bº=u-az2N"ff-[m´W¯s£ {+°+° Km´µÓ¢» A¹2

{2N
P®.Ö_Cd£Km´µÓ¢ {
;+°?«ff¢+°¯2_2Aÿ¼ÖNA[+«aw 2BºC¹¯2_2Aÿ¼2
Cd´[¯L
8+°»£NÐId2m_³ujff-.¹# {2B»
;+°?«ff
wa2BºffC¹¯2_2Aÿ¼2q[N+°+°
'wa2?«K-2!q+«+° Ö
;+°?f« f[m_³ujl°×¯2_2Nÿ2]
;+°?«ff[+°H ´¯Õ {Ð42A¼a4¹ÅÓ2¢
´BºCd£ {-2A¼|+3m´µÓ»¯s£ {
'¯ Aÿ2u4r-ag »Ø2A¼+¹¯2 L+2CdT a`:ĀsT
¯CdØ 2!q8T?¢T¯§2+r Bº2+¹¯2¯C£Ø[ Bºÿu4rü.»¯+¹
±Āa Lg+° ¯CdØ z £Ø ³ÍL+°¯CØd z
m±ĀXÿu¯Õ+°¯CØd z-[
J?«¢±Āa Lg+° ¯CdØ2-2!qám_³uj£Ø ³ÍL+°¯CØd 2!q'+°[´Õ2.»A¼µÓØm´´2.d2
Q[|+ a¹ áAÖiÐCdm´´2.d2:2++° áNÐCdÐ2m±ĀXÿu¯Õ+°¯CØd 2!qµÓ¡+«sa>Cd2ÖzA¼¬i T
I-SERVE 44
µÓ¡+«sa>Cd2-2!q zCdØ´{]´ {.¹#+°[´Õ2.»Ö2Bý
¯CØd 2:[a+rü4r {2B» JüqA¼+°+° J?«¢¸ [>Ö¯CdØ»N"-[T.£L2.d
A¼ü.dl°×£2
m±ĀXÿu¯Õ+°¯CdØ2[>Ö¯CdØ2+rA¼[C»H+°4r»-ag Cd2N:+°NÐCdÐa´Ö£Ø ³ÍL+°
¯CØd 2[>Ö¯CdØ»-[ĀAÿa`24r¢+°2»jps2N+r[u4rT.£L2].dBº4rm±ĀXÿu¯Õ+°
¯C£Ø¬iµÓ¡+«sa>C£A¼ül°û£Ø ³ÍL+°¯C£Ø¬i´2.dÿªC£NÁa£gül°ûÿqA¼»J+°[´Õ2.d#2
qA¼-2A¼ ü¸NÐCdÐa´Ö£Ø ³ÍL+°¯CdØ2l°ûB-¯CdØ»-[C»H2N
+r4r:Cda m´ ùü¯³Íd2 l°ûB+°ü´{+[ ±Āa Lg+° ¯CdØÖ ám_³uj;+°!q
[>Ö¯CØd [C»H2N
-A+°!q ¯CdØÖC» L'NÐCdÐ2=+°Bý2] ]y2N"-» m´µÓ_düA»L2N'
m´µÓ l°×-ag » T#2!qNÐCdÐm´´2 .d zm±ĀXÿu¯Õ+° m´´2 .d z¯C£Øüu4r=2A¼l°×+°[´Õ¯ s £az"
-[
' Td[ ¯Ă¢ ¾´#§+» »A¼ Cd ám_³uj¢2.» T\H wa2Bº m´´2.£ü
.£yaz-[.Ö´Õ2N' #l°×-ag»T#2!qám_³uj¢ {¯CdØC£Ð[¯Cds/[+«[
CÖ]yNÐCdÐ2¢ »3a¹´Õ2.dl°×2A¼ ü¸3NÐCdÐ2¯CØd 2u4r+°[´Õps2N-[
{Ðl°ûB
;+°!q¯CØd ÖC»NÐCdÐÖu ]y2N"ff-»m´µ}»µ {+rK3m´µÓl°×4ü

-¯¬i-a£g[ Ly±pd {-»-2w+ü mCd»´#§l°×£ {-2A¼|+Kl°×mµÓ¡X£+rØüK
-Cd+°[o2Cdu¸4r+°[´Õ¯s£az
:´{Bº P®3¢]2.d
;+°?«¢2]wa2Bº=u ]y2N"ff-[Km´µÓ'm´µÓ¢[
;+°?« ám_³ujl°× ¯2_2Nÿ2]N K ¯Ă¢ { ;+°?« NÐCdÐ m´´2.£[+« ¯2_2Nÿ2]N
wa2Bº-»Nq+°±pC»';+°?«+«-¯ÕsCdÐ2qA¼ám_³uj¢ {;+°?«:N+rA¼A[+Q[+;|+
á¾´#§l°×2!q 42A¼a4¹ÅÓ2 ¯s2A¼» A¼Õ§C¹» »A¼ Cd ám_³uj¢ {;+°?«+« á Ly
-NÐIdff-2N'Td 2u4r-agÖC» {Ð.»¯Õ.dayÖzCd2s [aa+g ° »

-AÿØa¹´-´£A¼ m´m+«d
Q[[u4r-ag2.»az2.»2A¼+¹¯2» z-AÿØa¹´-´£A¼m´m+«dm´µ» Ó¾´?u§2

-AÿØa¹´2f-2!q
-TA¼Øf-» /±ĀA+raù[+« +r +°aj£¯£N[TCds +raùü
>Cd+r Bº2C¹3+rµÓ£dz-\>Ðüÿª zü-»m+° 2¢¯+°j ¯Õ§ >L\2A¼[.Ö±Ā23
Cda£Cd´2S+°a`2>L\¯gü¯Õ§ 8aBý2A¼[.Ö±Ā2
:+°BýC¹34qA¼ P¸ -´£A¼ m´m+«d.Ö±Ā2'm´m+«d¢K:2mNdül°×8¯gü
Áag2-ÿª£[+« ]y£A[ üa´»T?¢T.£L2.d £2¯güÁa£güK¯gü
´2.dÿªC£¢¸2] .£yaz-T¯+°jÿªC£¢¸2] .£yaz-T-TA¼Ø¢2] .£yaz-TA¼Øl°×
3Aÿa»qA¼-TA¼Ø-¯qqA¼+°+°[>24r {Nám_³uj;+°!q-£2-AÿØa¹´2Öz+°
ÖzA¼?¢¸ám _³ujC¹_düA»a£2-´£A¼2] a¹¸ P®ám _³ujA¼4LÙ +| .£y2-A+°!q¯CØd £2
-2!q' Aÿ¼Ø¢/Ö#¸K+°HCdÖT-»4A-ag2
I-SERVE 45
-AÿØa¹´2¢+[Ö#¸+°?«§-´£A¼2¢£?«[l°ûü4#§l°×2# .£y2[ u[+«'
+°#B§ º2l°ûüyBº2l°ûB+°ü»:NĀAÿ¼l°×BýzÖ +°ÿu £AaÃ Ø2+¹¯28a£#.»¯Õ+°ü
T a`+¹¯ ĀAÿ¼+¹¯ 8a£#.»¯Õ+°ü´#§+[-2Cd.day .»µ»-A»2CÖHT"
+°+° W©Ā ±Āa Lg+° £Ø ³ÍL+° m±ĀXÿu¯Õ+° ¯CdØ Ø ¯g -2Z+°L2] Cda£Cd
-u|4 -AÿØa¹´ -´£A¼ m´m+«d ÿu £ ½+°aØ2+¹¯2 -2Z+°L 2] Cda£Cd
m_³uj¢2]
>4Cds ]y2Nff-» #l°×-±Āag+°ü2.» ¯Ā +rµÓ2qA¼ám _³ujµÓ¡A¼¤ ]Cds ;+°.d+° ?«
I4-l°×2!q'm´´2.d 2C£A[¢[wa jü+ jü]4ÅÓ¡®´vü mCd»
:+°±pC»-AÿØa¹´m´m+«d ¢+°ü.»¯Õ.Ö´Õ>4U»µÓÐa ÿqA¼2K ¯Ă¢m´_ü24r
£#+[ {2N4+°3ÖzCds 2C£+°ü»-»T»+°2+°H\2.dBº2+¹¯23m´m+«d L+2Cd
T[´ÕĀsT
³ÍTA¹Ø´d£
]A¼bā CdØDÿAÿ¯I,
ĀU C»Ðu³uØCdÐ2
CdAQÐ2NÐ ´µÓØX,,´vaÐ¯aÙµ¢¸
8ÿqAüql°×2B-NÐId24r {ám_³uj-TA¼Ø-» +°ÅÓ® ¢Bº¾´#§+»¯L+«
3+rµÓ2¢ {.d2mA¼Býk :A¼ta.d2mA¼ü4r.d¯Õ#¸4rCdCd» wa2Bº4r.d¯l°×[-2A¼¢
;+°a±Ā[+«U {Bº-» áCd»¾´#§l°×2#2N-+°BýC¹34A¼Cd-¯üám_³uja±Ā[
Cd» Ly±paz2N-uU {Bº»u³uØa´2¢+« .»y¯L+«A[+«m´´2.d 2C£Cd+°2!qDÿ24r
+°[´Õps2N
4 [+°:+°Bº£Ej+«
/´df-»Á[/´Ö \2.£BºA[+«£Ø0uØCdT]mCd aka2OC¹´»mCd2
a24a24ü+°Å®Ó ¢Bº-[-a2g .Ö±ĀBº'a¹$ü¢+2A¼a 3±ĀCd+rü2¢+°Å®Ó ¢ÅÓ¡®=+°Bº {£az"
+°+°/´d »Á[+«+°Å®Ó ¢Bº-»-a2g .Ö´ a£A¼-[£N¯s £a-N±Âa±Ā#.da+ ° ¯mµÓ¡C£N
´{a£Cd3dza| ÐA¼m42AÉü¢¯?ā +« rmÿuA¼üC¹.»¯Õ /´m» C£ü+°Å®Ó ¢ÅÓ®T a24r.Ö´Õ /£a
AÿØ¼ +rü2¢ TA¼ØüW2]±p Bº2 ü¸ l°×-TCÖHdl°×2B±pdaz+°+°
£Ej+«+rü2£?«+«
+°Å®Ó ¢ÅÓ¡®CÖHd {f-[.Ö ´JüqA¼
-2C» 4rA¼ Cdám_³uj+°2!q »al°×2?¢2N -+°BýC¹ 34+°Cd .d#§ ´{aØ§+r[
+°H2.d+[¯2ĀaĀ4a2¢+« m´W» ps2N
3 ´{aØ´{§2C¹¯+°j µÓVa2C¹C£ACdj Ø mÿu2X[±Â2N U {BÖim±Ā`£N m+«dü
m±Āa2Dÿ¯s2N m±Ā`£N m+«d ü -2!q UT2.d# m_Xl°×2Bº# /.£yāÐ¯ [µÐĀN m+«dü
.»zd #ÖzA¼i¬ T
Cda £Cd-N¯+°j µÓVa2JNAÿ¼ Bÿº uÿ C¹¯üg µÓVa£[±Â2Aü»+¹L+°¾´2.dl°×2#2N
A[ ü¸Cd»¯Ðd24ra+°a+rüAÿ£Øüa±Ā[±Â2A¼Cd2N
'Td [

Cd:³umJ³Õud£¯Õsu ©Ā:X ud»sff

U a±Ā[±Â2N3ám_³uj»Cd±Â2A¼¢»A»³Í[+« -l°ûü24r/2B» L
I-SERVE 46
d ü {ÐüT züÖzA¼¬iAÿ£Øüa±Ā[±Â2A¼Cd2N-» »A¼ £+°Ø24B
_üáps2N
-uAÿØa±Ā[±Â2N3UT-2Cdl°× z2A»¯güµÓVa£[±Â2N { a+°´{a
UTÖz+°¯güµÓVa2¢+«3³Ía2AÐa£m´»W2]-+°Bºa| C¹a´Ö¯ d2+°H¯Õ ]y´{Bº
CdH4¸ a bā2¢+«m´»W2]-+°Bº¯güA»³u24r aCd2N-´?«2S3U {Bº3¯güA»³u »
»+2?uBº -u -+[ Cd :2mNdü AÐa£ m´´2.£[ Cd+°2!q u³uØ24r .dBºBº2
m±Āa2DÿĀsBº -+°Bý2S >j á2ál°× ±ĀC£Bº ' >j á2á -£N 4+° Q[+«
=´?«+´° {Bº´vaÐ´{aBº {2#» {2?uBº
WBºA»£;+° UTA¹ 4r´{?u§B[º -+2A2£BýzÖ +°ÿu A¹ -» µÓVa£[+«
A[+«-l°ûüÖ3³Ía£[+«-ü£#´Bý {2#2N+°A-u2#´{Bº-ü£#´BÃº µÓVa2
±paz-ü£#¢q[84>µÓVaÖa£ Bº2=uĀAÿ¼Ø Cd2N"
W {Bº-ü£#-»NU {Bý m±Āa_¤ +°aj¢ÿu42A[Ö+rü¯2]Cd +°aj {2Nm±Āa_¤2¢
ÿu424r aù[+°H\2.»;+r+°+°ajÖz+°´Ëü2-ÿª 2¢+« .»y¯L+« a`2-»-ÿª 2
´ÕBº4u4rUTÖXs´BºCd2NA2C¹/#§2Bý ±ĀCd -ÿª 2-2C£ a´{´Bý±paz
¯2]Cd+°ajÿu42¢=´?«2.¹A\ {84µÓVa¯2Āa2Özüw+CdCs d 2N:N+°aj UTÖz+°
ü+°`2
WBº=¹¯2 CdĂa£ü4r {¯2Āa2;|+;+°+°`2¢=\L±p Bº2ĀAÿ¼Ø "
W {Bº+r|+T"=¹¯2 CdĂa£ü4r
3+rµÓ2¢.d2mA¼Bº;+°B»ff-» ¯2Āa2+°2?«+« >_b

.»y¯L+« ;+°ĀL4r±paz
:´{Bº:A¼ta.d2mA¼ü/£aff-» -ÿª 2+°ü4Bº2qA"

+°+°Ta¹Nÿ¯2Āa2 ü¸m´_üÖ´vaÐ¯2Āa2+°ù¢¸Cü\±p Bº2+CdsTd»J+rA¼
-u|4-AÖiÐCd ÿu A¼Bÿº24r.»¯Õ!¬¸C»m´´2.d2JA¼ =2C¹+rü24rCd3a¹´Õ2.dl°×2#
¯sNÐCdÐ2Cü\±pCd2N-u|4-+°asCdÐÿu .»Cd .£u+rü24rCdJA¼ Cd» 3a¹´`
.»¯l°×2#+°asCdÐ_N¤ ±pCd2N
-Q 4r+° = Býw+i£ ¯|a Cd ¯2+°ü_ü2.»Cd Cd Cdd a .»¯l°× m´´2.d2 =2Cd
¾Á¼tAÖi£¯|a3¯2+°ü2W2]+°`2¢» W2]IaCd2N¯2+°H2.dBº2-»N;+° ¯
m´dCd2A[+«+2mCdmµÓ ¯ d2+r£H¯2+°ü£µ[+«-2CdmµÓ -+°aqA¼¯ d
-+°a qA¼¯QaeÖ ¯Ð´m´´2.d2 ;+°+°`2¢ =\L±p Bº2 2 .d¯s» {£2 +°A
-u|4'¯QaeÖ¯2Āam´´2.d2m´_üÖm´d Cd´vaÐ+°Ö ¯2+°ü2.»Cd8aBºC¹2N
3¯2+°u[ Ly-¯2+°ü2.» ¯s.£ü:2Cdu {m´´2.d ;+°+°`2¢=\L±pCd2N
WBºJa.Ö Á[Āa£µÓ2=u {2A¼2!qC£m_³uj-» Td [ Ly±p Bº2 ü¸
U {Bý+« ¯QaeÖ ¯2Āa A¼¦<2 +°ü4C¹2N mµÓ ` [NAÿØ¯£N a´Ö ¯Õ+°
m´dCd2 ü¸ m_³uj ¯jX[ CÖ.dyl°×2!q »» ám_³uj -» 4Ls2´{ CÖ.dyl°×2!q Cd+°`»
¯2ĀaA¼¦<2±pCd2N-[.Ö´Õ#¸4r {2N a´{;+° ¯Õ+°£Ø±Āa24Ls2´{ a¹
¯Õ+°£Ø±Āa2'wa2Bý2?«¢4Ls2´{|+_ü2=l°× -[Ja=u.Ö´4üa"
W {Bº m_³uj¯ÕgX m´_üÖ mµÓ ùN ¯Õ+° £Ø±Āa£ü.»Cd ³Í m´£³u2 u4 8aBºC¹2N
I-SERVE 47
4+°:A»m´_ü2-2A¼ ü¸:A»T¯jX[T2\»d4üA¼JùCd2mCdü¢C£aĀgaz¢´{!q§
£A¼2 2mA¼Āgaz£A[T2\»dBº2 2.d¯s» {£24A +°+° ³uV¶
-³u»+¹³u C£j¯Àj
C»Ø+r2ÿu dÿu £,
Cddÿu ddz+°s¦
¯8 CdÐ2ÿª ¯Øü,,´vaÐ¯aÙµ¢¸

»;+°Bý» -NÐIdzBýk»»á Cdjff-»ÿu ;+°!q¾´#§+¹-N;+°?_ü24r

{2!q {Ð3á Cdj»6±pC£ {:A»32Cda´v>´v>Ø´v>+°´v>a´Ö mX´{?«4ü
u³uØ´v>Ku2?«£L+«Cd4A ¼
:u2?« A» ´v> .»¯s´{Bº ' m´´2.£[ .d ¯2A¼l°× wa2Bº a+rü A¼ü§ £az
;+°?«-Nÿ©ĀA¼Õ§3A¼Õ§C¹.d ¯s'm´´2.d 2C£¯mA¼´» a+°?«uAÿ¼A¼Õ§'A¼Õ§¢
'm´´2.d 2C£-¯mA¼´»
:u2?«A¼§üC¹¯2á2ql°×2B[ü2+°24r {µÓ¡A¼¤]ACdj¯C£Ø¯C£ØNµÓuta£¤üC¹
¯2_2Aÿ¼2¾´#§+¹A¼-N¯Õ§ A¼µÓ¢l°ûB|+ ü23+rµÓ2u4rA»[C¹¯2á2ql°×2B
{2#2N
BºÿªT+°ü
³uV¶'[ü2+°]ACdj¯ÕgX[A¼Bÿº´L.»2A¼+¹¯2Kl°×+[a+rüÿª T+°üU
A¼µÓü.d´ÕĀs.dBº
CdCÐd Ā+rC£a2.»Cd ¯ĂW ¯s'm´´2 .d 2C£W¯2s N:u+rHTCds u {2B»
U {Bý¯ÕgX+«ÿªT+°l×°
:Xff-[ á:NÖzA¼?«ÿªT+°
ÿª§F ¢´ ¯C£sU ¯Ø:X£T+r´vaÐ¯aÙµ¢¸

4 [+°:+°Bº £Ø0uØCd4ra32A¼¢ÿ A»2mA¼ ¯a¯ Ð X
:Xff-»µÓut[+«
¯Ð´ÕXff-[-a2g .Ö±ĀBº
.ÿ£2A¹4¹Ø´[Cd s ¢¯Ð2+-´Õ+:X+°H´ÕC»
¯Ð´ÕXff-» {ØCdXs+°[´Õps2N4+°' {ØCdXs¢
:Xff-»
Á¼» z<Ø2 4+°
:Xf -2!q
¯Ð´ÕXf -» -ag2 .Ö±Āü» dz +«s[ 3d .d´Õ2.£a Q[+«
µ}ÐC£µÓÐCda¹´[Cd s +°a¹¨ ´[Cd üs 2]4B3dm´ ùü-Ðaz2].d´Õ2.£a
:Xÿª T+°ff
-».¹#
:XfµÓut[+«»a| -a2g l°×A¼aB 2º qA¼ 4+°£Ø0uØCd.Ö´Õ N¯ z]Cd24r»+°[´Õps2N
¯Ð2+-´Õ+:X-».¹#
Cd-Nÿ+2° 4r±Â2A¼#f
-A»4rBÿº [mA ¯fg -[.ÿ£2A¹4ØÿuØ2¢T a`
{2N:+°Bºá » µÓÐaBº mCd2'Á2¼ AÐa£CdCÐd uÏ2.»Cd ´LµÓ¡A¼¤ Ö ¯Ð¯Ða±Ā[-Nÿ+2° 4r±Â2A¼B»
¯]¯s £Bº[ 24 [2.£H
W {Bº W©Ā'A¼µÓ|+
´µÓØ2IÿªT+°ff-[ a¹ á
´µÓØKs£ +°HC¹CdĂ>Ks.»CdØ.daÐù,,´vaÐ¯aÙµ¢¸
A¼µÓØÁa£gü´{¦´{¦¯ja`´vLs4r´LCdØO2]|+ ü2mA¼9rjmCd¯ÕgX¢U {Bº {2?uBº
4+°'ÿªT+°l×°
´µÓØ[sff-[ á
I-SERVE 48
'ÿªT+°|+
½´sÿªT+°ff-[ a¹ á
-´{abā ½´sÁ¼±Ā2BýCdØ´À V,,´vaÐ¯aÙµ¢¸
P®Öül°× q[¯a¹ÐCds 2A¼a´Ö¯´Õs[mA¼4+°'A¼µÓ á
½´sffÁ¼T
q+° ³Í¯´sÁ¼TQ[+«+r ü¯Õ¯Ðm´+rµÓa´Ö±Ā2BýCØd 2'A¼µÓ¢_H24r {2#2N
-2A¼.»Cd 'A¼µÓ-2A¼l°×U {Bºá 2A¼2¢Tmµ2CdBÖi {2?uBº
:+° wa2Bº ÿªT+°.Ö_C£T
:A»].dyā+«sU {Bº3ÿuØ¯_ü2.»Cd¯2+°üT+°uü´vLs4r´LCdØO2]>Bº z.»Cd z
wa2Bº+rl°×2B #ü+°2A¼[¯Ðm´+rµÓ¯Ða´2¢ {2!q3¯ÕgX[CdVdÿªT+° -2?ua
CdaØCda£Ø2µÓ+°HC£
+°ü2+r £ d,,´vaÐ¯aÙµ¢¸
um4C ¯Ð´¯´{sül°×Öü´ü£ü4 N4r-u|4Ta£?Æ ³Õua`Ø4abā -£Ø+°Cdül°×
¾í£ü4 N4r {2#2N4+° Q[+« CdVdÿªT+° -[ á:N¯2m´ uÏCd ¯ Nÿ ü¸
üDÿ2.» A¼µÓ
:+° Bº ÿªT+°.Ö_C£T
KÅÓ¡¸±Āü¢+°ü¯Õ#¸4r-<2Bºm_³Íj+ra]Cds Xsa´Ö .da Xsám_³uj¢´vLs4r
+°H¯Õ±pC»:+° U£Cdjá Cdj-» Áül°×-ag» {2BºA¼-?«§ 3A¼µÓBbā T+ra£ül°×
-ICdÖ ¯¯ÕgaÖ-TAØ+°ÅÓ2+°2q[AÖiá Ö+°¯Ða´Ö {2#2N3A¼µÓ ´|aCdVdICd
ÿªT+°-N-¯2m´ uÏCd¯ Nÿ.»Cd üDÿ2.»A¼µÓ:N£Ø0uØCd£+°Ø z+°+° ³uV¶:N£l°×
l°ûB #ü+°2A¼#2qA¼:A» )2+ra2¢[CdaØCdaØÿu4r[+«á 4X
)2+ra2¢
-+ra/+ra +ra-a¤ mCdüf-» £ü4ÿu4rü£azJ?«» Ta£?Æ
³Õua`Ø4abā - Ø+°s µÓ¡A¼¤ ]Abā4rü -2?ua J?«¢ £üÙ AÖi -a¤ mCd -2!q
-+ra /+ra
+ra£ü -» -+°a£ü ¯§24r T[´Õ2.dBº23\±paz ;+° -¯ā# Aÿ¼Ð[4r T[´Õ2.» A¼µÓf -[
-ag2
a£k£ ¯ā?u Āgff

Q[|+Cd£jmCd-[ a+° á
)2+ra2¢£üÙ ÿu4Ö'Cd£jmCd¢ P®£ü4ÿu4rü£az£A¼ zD2A¼ {
µÓ+«sµ2Cd z-[J?«¢£üÙ AÖiµ2Cd¯ÕgC»CdVdCdVd¯ÕgX£ü4¢£üÙ ¯ÕgX
¯Õ2³u/CdsaC£´ÕK/´[Cd s¢.Ö´Õ)Cd- uÏCd- uÏ-T+°ü zü»£ü4¯ÕgCdü¢
]#§] L¯ÕgX:A»
)TCdØ¯Ø.dCd£jmC£
Cda£ØĀá 4X¦,,´vaÐ¯aÙµ¢¸
³uV¶ {ÐA2?¢¸» {2Bý±p
WBºa£ :+°Bý+« .»y¯L+« W {Bº[>24r» 3CdaØCdaØ2¢EÖ ±pdBº3d
¯[Nÿ _ü2.»Cd »3d.d#§C£/´L£a l°ûB3¯ÕgX¢» EÖ ±pazA»³Í ü
Ly±paz Wum´X ü u4 +2Cd ¯´{ {2Bý ±pd z +r[ W {Bº £ JN -m4³u2C¹
CdÐa¢C»a+[+°ÅÓ¡®CÖL]+°a`C¹£ 2+°.d¯s:u-£Bº
I-SERVE 49
W {Bº
z» ³~d
¯Ð¯CÖsi £µÓ¡JdC£,
CdÐ ag2 ³ua£ag2
´ ¦¯tC£T ,,´vaÐ¯aÙµ¢¸
zK £[´Õü.d+¹[»Ð+üy+¹ {Ð-»-a£g[A¼4Ùal°×a£Kdl°×-A»-ag2
A[[CÖ.dyl°×£¹.dü£[CÖ.dyl°×£dz {+«´?«§4C» Kl°û´BºCd2N
.dü2/2!q» -N£dz {.dü2q+°±pC» -Nám_ ³uj-u|4 {Ð-»N/2!q»
» -»N U {Bº - {Cd2N {Ð -»A» q+°±pC» » -»N ´vLs4r ám_ ³uj 3 ¯ÕgX¢»
{2Bý±p£H
;+°»ÅÓu³uØ¯jX ¯s3A¼µÓ¢ P®mµÓ ` £A¼ü.»¯s3Cdj¯ÕgX»-2A¼+¹£H
8 z2N ³uV¶'µÓVa2;+°d2mCd2u2?«NQ[¢+«m±Ā`2m´»W ¯s:N+°A¼ üCd2N
m±Ā`2±pC»:NÖzA¼t u4r´Bý {2#2N+°+° '.düµÓ+«s = LN"-Nm±Ā`£dz {N
+r['m±Ā`µÓ+«s :´{Bºm´W» 2]2A¼K:´{Bº±paz2A¼KCÖü¯+» ¯2»A¼µÓ+«s = LN"
-N£dz {N+r B[+«JüqA¼-N´LµÓ¡A¼¤]CdsA»
m+«dµÓ+«s+« üÖm±Ā`£dz vW¯s2Nm+«d µÓ+«s+«3mµÓd T]yA»³u W¯2s N
+r[¯2»A¼£[
m±Ā`2 ]y2N±paz2Nf-»CÖHT[+°H\2.»].dyā+«s mCd2=´?«+ ±pA¼
-NH24A»³Í [-2?«¾´#§+» {2#2N
]]yā+«s¢[.ÖiCdØ2¯aÐ£Ø´+°»6£-N-[.¹?u¸ Ø+°s2+rA¼-A¼t2/.¹#=2Bº
m´X´ËH2]#¸4rH24A»³u2/.¹!q-Nm´X´ËH2]Cd-¯ÕsC£Ð[m´+rW2´.»¯+2#2N
-A».ÖiCdØ2_N¤ C£sØA¼üAÐa£_d?«+«m´¯L ¯s-´{BºN.Ö#§´{?u§ÖzA¼¬iu³uØ
Áa£gü+°[´Õ2´ q¯s2N
4 [+°'Td ü z zl°× Ø ³Íam´+a° ` 2¢mĆØd +° m´ ` z-»ML¶+° +«2A¼¯2§ 4rT L2.£a
amA»µÓÐaBº
-A»_N¤ Xs¢ám_³ujm´»µÓ¾´BýC»"-´{B_N¤ Xsám_³ujÖz+°3+ra2 2?«
3+ra£[±Â2A¼Cd2N-´{Bº_N¤ Xs¢ { d+°ÅÓ2+°2Cü\±pCd2N
:u_N¤ XsAÐa£µÓ¡A¼¤.ÖiCdØ2 Ø+°s CdA¼µÓü¢[ÿqAü»W {BºTk {m_³uj
:2mA¼Bº³Õua`Ø4abāBº-\£dz {¯aØBºÖzA¼¬i á¸C¹¾Á¼tü Ø ³uL¯s£a
¯³uL¯ĂW pĂ>
¯Ăm_³Íj¯ ¯|aµÓÐa¦,,´vaÐ¯aÙµ¢¸
'W Tk m_³ÍjA¼ü¢-2A¼a¯aÐ£Ø´+°µÓ¡A¼¤.ÖiCd£Ø[Ā+°CdL2.dl°×£|aJL¢
= L+ TAÉØ Ö³Íü q { 6£ ¯Õ§ ¯ÕgX ¯2³Ía£N +raØ [aÐ³u`+¹¯2 Ja mX4ùü¢
;++°4`2JA¼-Dÿ £[[ü¬#§+[3d+ra£Øü[aÐ³Õu¯s {2?ua+°+°Ja2C£
-üüJNK?« D2A¼ {ü 2?«£a
I-SERVE 50
-ÿAq ¼ ¯ÕXg C¹m±Āa2Dÿ2] P®ÿqA[.Ö_Cd£+¹l°×:A¼2C£ Ø ³ÍaA¼Õ[§ -¯L2]
.Ö´Õ # á ag A¼ÕC¹ .d ¯s ¯À§ qA¼ ¯Õ§ m+«dü q { £?«+¹¯2 m_³uj amAN
-Nÿ+ra ´{aü qa :A¼2C£ -TA¼Ø T¯Õ|a 4ü¯ü ü ' ü P® P® £Ø´Õ¯ s »
{2#2N
CdC¯d s ĀØ-2C£d¦
m´¯C£d¦´{¦´{¦,
¯2Á»µÓ+rud¦
m+° ĀĂØA¼Ðak£¯+°¦,,´vaÐ¯aÙµ¢¸
:u =´?« +°´{BºT¯sL2] Cdl°× Cd» A»µÓ+ruA¼ü+°H2.d+[ a+°a+rü ¯§ü
.d´Õ2.»' dÖz+°TuĀü Lk2.dB[+«;+° a¯-2#8T {2#2N"'¯Õ2§ ´_Bý
U {ü¢= a z2A¼= aÖ+°-B[+«8T3Aÿa2 {2#2N"
-u2?« ¯Õ§m+° ü=u {£-[a+rüm_³ujTk ³uµÓÐa£A¼ü2A¼L+Cd2mBý µÓ¡A¼¤
]ACdj;+°B»3]ACdj|+ a¹ á ³ÍA» {BºAÿØ[ ¯s3d»AÿØ[2.£H¯Õ§¢[¯ ¯s
Áa£gül°û¯C£s/[+«[:.»y£Bº3d»+°+°'d¯aÐ4CdBº[CdØ¯āLs¯Ða´{Bº
-2A¼ q̧'d´vO2.dB[+«3£³uü/´.£a£ü 2mC£ü´v umA¼£Øü/AÐ¯ü
:u2?« »J-+°|a¸A¼3d4L2]3¢] ¯s .£ü-A» ´v>3d¢ z[\±p Bº»
´v> {Ð8Áa£g[.d¯Õ£3dA[¢2]Cd¯Ð¯Ða±Ā».d´ÕĀsBº+°+°) zK
3A¼Ø2´v>Ø2 ĀaØ2
¯sCØd ae Ø2¯|aµÓÐa,
82Cd2TN¤»AØ£2
¯À s2 ³uC£ ´Õ,,´vaÐ¯aÙµ¢¸
¯ ¯s´v>ØÁa£gül°ûÖzA¼?«³uA¼t AÿØ¼ ³uA¼t] L³uA¼t4B3d»¯À 2Cd z
{Ð3d» ´vO2.d
:?«§'µÓ¡A¼¤]mA¼´¯C£sa´-ÿªXaĆdC£sÐ»
amA»µÓÐaBºf-2?ua'¯ ¯s
TµÐ[+«>j+ra`23d»'A¼µÓØÁa£gü[?«a±Āü¢/N3d»6£¯|a3d
A»[K-2#+¹Bº¯a£ÐICdBº4r {2?uBº
'm±Ā´2]+°Áa£gü[2?«+ ¯Csd 8 mCd q+°±paz´?«+ £#[?«¢¯mA¼´{BÖi
W {B»-¯ØCdBÖi {£Bº4+°£#[?«+ 4B¯Cds¯2m+°Tps2N3 ³uµÓÐaBý¢T+°¯2Õ .d[
dTu¯µÓ+«sq»qA¼\2>ÖCdl°×4r |ayN3dµÓ|+s-A»\2>´v {4r¯£¯4r
Ly zl°×ü¢+«.»|ayQ3d»'µÓl°×sü/´¯2³uL2.»N4B3d»:um´ Xs[ Xs
a±Ā¬iµÓl°×süK3¯AW {Býk3mµÓaz2] {[dXÖz+° ³Õu q
a£mX´v#:2?¢¸Q´2 {2!q»´üK>L\±pCd {2?uaz6£¯|aQ±Ā[+«+°asCdÐ2
-2#A¼-N|+ ü2Ā+« 4r» {2#2N-u|4'á W {Bº4B[dX.» ¯+ra£Øül°×
|+ ü2Ā+« mCd»
WBºA»£W {Bý+« 'µÓl×° üs =[a+rü4r {£az"=u´[.»Āsaz":[´üCd ü¸
I-SERVE 51
>a4Cd2!q'W {Bý+« Ā+«CdÐ2=u´?«§2N"
W {Bº£d£-m´»dzBº]£jmCd ¯Ða´{Bº63á»µÓÐaBýÖz+°µÓl°×sü-2C£ü
£?«[4L2]=2Cd[.Ö´4ü2"
WBº6C»A»£'µÓl×° süK=+°Bý2] .£yaz"J?«+«_³CdÐ2=u ]y2N"'µÓl×° süK
»a»a4r/!¬¸C»- K;|++ra`2¢2]=u .£yaz";|++ra`2¢2] ]y {2!q-T
»|a»|a-[=u.Ö_C£2"
W {Bº£d£
Ö©Āá á£ÿuĀ
¾¯i©Ā[dXa.dØC»,
m+«d AÉ¼ +°XL.£yā£
+rqC£ØN+°C£DÿAÿ ,,´vaÐ¯aÙµ¢¸
'µÓÐa d|+
[dXf-[ a¹ á:N-á£[dXá£[dX-[wa2Bºa+rü
-2A¼¢³Õua`Ø4a bāB ý zÖ +°UTCd+rü2-2C££Ø´Õ2]/2B»Ná£[dX' AÿØ¼ ¢³Õua`Ø4a bāBý
AÖi2N+°uü¢£Ø´Õ2] {2B»N-á£[dXA[»
'µÓÐaBým+«d f-[+2A¼a
'µÓÐaBý
m´dCd2f-[+2A¼a
'µÓÐa[:.dyāf-[+2A¼a
+rü2f-[+2A¼aa+° a+rü4r á¸
¾´#§l°×£a :A¼2C£ d ¯Ða´2 4+° ' [dX TuĀ[+« á»µÓÐaBº -NÐId
Ā+«4r/2#£Bº3+ra`2 ü¸»3d d+°2!¬DÿBº+rA¼-DÿBº+rA¼
u³uØ´v>
+°+° W©Ā´vO ¯s 'á W {B»k ´vO2.£H_d?u¢ú4B'd»´vO2.£H
ÖzA¼#u³uØ´v um+° 2.Ö_C£T
=´{BÖi£¯|a´v um+° [m±Āa2Dÿ2.»#´{BºÖzA¼#A»³Í [´TmCd2.»¯+¹£H-#
Cda£ÐCd4?«§4rm´dCd2.»¯Õ ¯Ă[H´Õ'µÓÐaAÿØ2.»¯sA[_ü2C¹µÓVa¯³uA?«
±p£H
[ u[+«AÿØ»-¯¬i´v>-2A¼.»Cd =uAÿØ2.»d¢.Ö_C£T
'µÓÐaBº-2!q8A¹]o j-+¹l°ûBºA¼ u4r±ÂBº4 [Õ3+ra2-+¹l°ûBºA¼
3d+¹?« ¯aØü 2?« C»>¦´{2>24rÿuT2.£H3+rµÓ2-2C£ £Ø´Õ2] {-2Cd
Ls4rÿuT2.£H m_³uj:2mA¼³uLamA¼ 'µÓÐa£A¼¬iA» Cdü2C£3 µÓVa2¢ÿu4rü4r
ÿuT2.£H¯ ¯sU {ü3d;2?«JA¼Ö2m#+°ü4rÿuT2.£H:.£yāµ+Ó s« uÏµÓ+s« m+«d
µÓ+«sÖzA¼¬iµÓl°×süK3µÓVa2¢»;N\ {#¸4rÿuT2.£H
:um_³Íj2Bº £Ø´s24r { 3]£jmCd Ls ¯ ¯s Áa£gü¢¯ 24r £Ø´Õ2]
{£Bº[ÿuT2.£H+2Bº¢l°×2Bº¢a£X¢X¢ {ü¢A {ü¢
-[?u3d» £Ø´Õ2] {£Bº[4Ls2.£HW {Bº³uaBº³uLm_³uj:2mA¼Bºl°×qaBº
d zBº-[:ua+°a+r¬i á¸l°×a+° a+r¬ia±Āül°×3AÿaÖ¯C£s mCd ¯Ða´{Bº
I-SERVE 52
3d»-[4Ls2.£H¯Õ§¯ÕgXüdü+°H2.»+rü23dAÐa±Āül°×Bº[-+¹£H
´{a¯+°s2¢.Ö´Õ#¸4r3d¯³u m¯Ma¶Bº4r¯³u m¯±ĀA¼Bº4r¯³um¯»mCdBº4r
ÿuT2.£H-2!q 8T?«"¢+°2¢ {2B» CdüüK3d».»CdüK3d»+rÅÓ®K3d»
:2CÖ2A¼l°×"¯Õ§¢[]2CdµÓ+s3dA»¯Õ§¢[4 µÓ+s3dA»mµÓ `µÓ+s3dA»-[
µÓl×° sü3d»-K.» ¯Q3d»6£¯2+°uüq[£Bº3d»
-['TAÿ¼24rCÖ2´{ql°×2B]2Cd.»¯s {2BH:u2?« ]2Cd ´|aAÿØ2:u
+2Cd ¯´{AÿØ2.»µ+°T\H-ay.»¯+¹£H
'A» {Bº uÏ¯Ða´{Bº4+°'dl°×Aÿ¼´Q±ĀN_³Õua24¯ a`üC¹´[qA¼
3Cdj¢Aÿ¼a´Ö'Ta£?ÆaÁÿØ2¢»3d´vO2´_BºC£Bº3dl°×'AÿØ»-ae
Ø2'AÿØ»±ĀA¼Ø2'AÿØ»Öi»A¼Ø2
CdCÐsd Ā+rC£a2:2+rüDÿ2.d+° ±paz£|+ ü2Ā ØBÖi £:u2?«AÿØ2;+°Á¼ Bº
[T©Āü.» ¯s.£ü£Bý+« 4¹A´Ëü2üDÿ¯s2N
2A¼ [T©Āü ¯´{'AÿØ´v>.» ¯s-µÓÐ»Aÿ¼´Ëü2üDÿ¯s2N:+°Bº [ z2-2!q
:2Z¸ £LT[?Æ +rA¼[T2-2!q aw ´±Ā#+rü2-a´Ë Býd ¯´{:u2?«AÿØ2.» ¯s
ÖazØ-µÓÐ»Aÿü´Ëü24Býd ¯´{AÿØ[ ¯sa£>¯dd>Ï´üË 2-a´v #:uAÿØ2.» ¯sü+°
a£>¯dü´Ëü2;+°´4üu¸'-<2BºAÿØ2l°×NLC»3ĀAÿ¼l ×° BºáC Cd Ðsd 2¢EÖ± pC£Bº
³uV¶£/A»tµÓØ2¢u³uØ´v>-2!q:A»:+°-2Cd¦´v uTAÿ2.Ö_C£T
4 [+° 2m´¯ Cs d +rü2¢£B»42#üÖzA¼i¬ T:2Z¸ £L+ü £üQ[¢[T2-2!q

42#¢-a iÖ d 2CdQ[+«
T[?Æf-[ á¾´#§l×° 2!qQ[¢-a iÖ d 2Cd¾¯+°2BºQ[¢
¯ a:a N£üÙ 2Cd á
wa´±Ā#+rü2f¾í µ¢¸+rüü¢.Ö´Õ [T2-2!q :A»+r4r
Á¼ Bº[T©Āü-2!q¯ a-a¾¯+°2Bº-[-a2g 2A¼[T©Āü-2!q¯ a£ü4¾¯+°2Bº¸
-[-a2g -a4B ý d -2!q¯ a´Ö 2Bº:2Z¸ T[#¸-a´v#-2!q3a:2Z¸42#ü-[
2-a2g .»¯ +¹£HQ[[_?«§ 'AÿØ2=2Cd ³uCdas Ö A¹ 2-a2g .»¯ +¹ .dy
-2Cd¦´v>
W {Bº W©ĀBº¯s£[ü.d£Öül°× ü¢ {£[mA¼±pCd£[a2Cda2 4rĀ|4W AÿØ»

-2Cd¦´v>Q[+« 8a+°Ö3.£a [d üq {:+°Bº W {Bº-2!q = a"'µÓVa2¢
{2BýCd¯[Nÿ mCd2.»Cd»[CdØ a+°a+rü:2mNdüAÐa£a+°a+rü uÏ£ü+°H\2.»
µÓ¡A¼¤ .ÖiCdØ» W {Bº z#§+¹A¼\ £?«[?«K z#§l°×»Q 'd» A¼üA¼\£?« [?«K
NqQ'd»a+°a+rü¯<A¼¦0ÿ¢4rü±Â2A»Q'd»TBý.»Q'd»
A»³u H2|4µs¯g2
CdØ+°sH24r2Cda£N+°,
I-SERVE 53
dAÉm±Ā±Āsag ¯2TC£s Ø
¢Aÿ¼H242m´´v>»C,,´vaÐ¯aÙµ¢¸
KA»³u 2Áj¯2¢l°ûay[wa2Bº.»Cdü Āa zmA¼¢ zBý]´#§+[[?ua4r
¯Õga24rl°ûay[ {2!q-´{BºNW H242u4r+°[´Õ¯s2N-2A¼.»Cd » W {Býk H24 a´24r
´vO2.£ül°×2!qKl°×»|aH24rüTm4³Íü-+°|a¸A¼KµÓVa»Kl°×W H242A[¢
££a+rüTd uÏ£ü+°H\2.» uÏ » H242;+°?« -2CdaÙC2d 4r {2N'a+° a+rü
uÏ£ü ¯s ±pCd {2!q¢´ü {3 ü uÏ2 mCd2a£+°±p+°üql°×2B¯Õga24r
m´µ2Cd24r {2N+°+°3 uÏH24»-¯¬iW H242A[[´vO2.£H
m´£³u´XC£ag¯g¦
¯Ð¢Aÿ¼ĀµÓ¡N¤ ,
[C£Ø ¢AÿaÎ`d
¢Aÿ¼H242m´´v>»C,,´vaÐ¯aÙµ¢¸
K:2mNdü[2?«+ 8N uÏ£[-2Nps2A¹-u2?« 3 ü uÏ£[CÖ2´{ql°×2B
4Ls¯s {2Bº#» uÏH24r[+« {Ð .»dA¼\ ´v> ;+° »ÅÓ 3 4Ls2´{ -» ´v>2]
uL±paz:2mNd>Ø uÏ£üm´£³u2¢´Bý±pd +¹-´{BºA[+«;+°!q m±ĀdWyCd2s
[ K { 4Ls2.dB2º -» uÏ2¢ {Ð Ā2 .Öd ØH 3 Ā2 .» ¯s {Ð ´TmCdBýT
- {C£ {Cd+°`» {Ð uÏH24ü4Bº {%C£ {-2!qH24´v> P®ÖzA¼¬i±pCd2N
-uH24´v >>L\±pCd {2!q;+¹ĀL ¯ĂCd ¯Ă¢ z[\±pCd {2#2N
Cd ¯Ă-2!q [mA¼8JC¹.d[ Bÿº ¯ÕgX-u2#´{Bº¢´ü³uA¼d+rµÓ2¢_d#
ÿªC£+rµÓ2¢ Aÿ¼Ø2N¯aØ 2Bºü2u4rCd»ÖH\±pCd#¸4rÿuT2.£H
;++°´{Bº ¯Ă 8A¹ CÖHd[ ´LC£´2¢ ´B±ý pCd2N -´{Bº ¢´H Öü´H
3+rµüü¢Cd» [2Bº.d2A¼ u4rÖÖüü±Â2\¯s#¸ÿuT2.£H
3TAÿ¼24r-2Cda24r[µÓ¡N¤.»¯l°×2!q
K:2mNdül°×+°[´Õ2.» ¯ ¯s A¼µÓØÁa£gü¢¯a£Ð¯ØCd24r {¯2TCds
4Ls2.d4ü4C£ {3¯a£Ð¯ØCdµÓ¡A¼¤¯2TC»sW H242
K:2mNdü»AÐa£ü42BTdĀg£ül°×m´¯L2.».ÖiCd£Ø[4Ls2.d4ü4C£ {
m±Āà´Ö 3.ÖiCdØ»W H242
{Ð-ÿªT2.» :2mNd uÏ aĀü[?«K3C£j2A¼ a¯2¢+°H´Õ»¯Õ Km±Āù±Ā
£dz {ü» aAÉ[+« m±Ā`µÓ+«s ¯Ă-» 4ma£ü+°?«§K¢´H+« »Ðm´d`2.» ¯sK
³uA¼d 4³u¢A+µÓ¡A¼¤ uÏW {Bº+°[´ÕĀsBº
A¼µÓØÁa£gü[?«K.d ¯N3d» qÏdTd üCÖü¯l°×»N3d»-[´ül°û
+°as 3d»-[ÿ¢4rül°ûÿ¢+°s 3d»a+°a+rü¯jCdü¯jL2.» ¯jas3d»K:2mNdü
{[+«[4Ls2.»N3d»Áa£gü+°HTq züCÖü¯l°×»N3d»3ÿu¯ ¢ØX¯Ă¬i¯aØ
.d2mA¼ü+°2!¬-Nÿ+°24rm´+rW¯s¯aÐ£Ø´Õ4r {2B»Q3d»-u2?«3W {B»kAÿØ[2.£H
W©Ā3W {`«k4L2]8 [.Ö Ń"¯+°üBº3d»[üBº3d»'µÓVa2¢
I-SERVE 54
/Q3d»3+rµÓ 2C££Ø´Õ2]/Q3d»8Q-2#[[a2>Bº3d»-K-2!q
a2OCdBº3d» Sy±p»- d uÏ¯Ða´{Bº3d»[CdØ uÏ¯Ða´{Bº3d»
¯Ăl°× 2.» ¯µÓ+s3d»m±Āù±ĀµÓl°×sül°× Aÿ¼ØÖzüw+C»sµÓ¡A¼¤µÓ+s3d»³uA¼d [+
+°2a¨£[+ .Ö+«ÅÓ̧l°û Aÿ¼Ø4ü 0q.dV zmAĀg2 3d» zl°× ´{?uül°û +°o jül°û Aÿ¼Ø
zBý¢ 4ü 3 uÏ.dm+rNÿÍ 3d» µhi£4 ü .Ö ´ z¾í da CdC£sÐü +¯¢ ÖL ¯Q
3d»W Ö4ü.Ö ´/j£ØNA¼µÓüA?«/£Bº3d» ¯Ăl°×µÓutNTdü
-2N2.»£Bº'd»´+«[q´Õ#¸4r3 ¯Ăq´ÕTdüJA¼l°×C¹qQ'd»:#
¯T+°ü¯ Nÿ¢:#[LÐ+°ü¯ Nÿ¢¯ 24r£Ø´Õ2] {N'd»-u|4£l°×
_d?«+« Öü Bý/NCd£l°×4r {A¼µÓ¢-N¯2Āaa´Ö -NCd£l°×4r {A¼µÓ¢
4B[+°a24r[ü_Bý {£Bº'd»
W©Ā=[.Ö Ń"'3AÿØ¯Õ+° T+°uü[2?«+ -Nÿ©Ā23d»A[ Ly±paz
ÿ¢4uü¯BÖiU {Bº3d» +°+°NÐC£Ð[+« ĀgT]y+rÅÓ¡® .»CdüÖzA¼¬i3+ra£ü
Aÿ¼L2]m´Xa´ 3d»[ u[+«=+°Bº8- d 2+°[´Õ2]£8a´2+°[´Õ2]£8
3¢.d+°[´Õ2]£:N3W {Býa´»-[4Ls2]AÿØ[2.£H
W©Ā»»3W {`«ka+° a+rüµÓl°×sü-2CdVCdü4r ]y ¯T¯s£az6£¯|a
»£?«[?«KTBý]¾´?«§´LTCdüq[´L´vak¯Ða´24r {2Bý±pCd£
'£CdC£sÐ[= BÖiC»m4³ÕuĀsB¹£Bý+° a`«2.dBº-2A¼|+:+°£Bº P®´{#§Bº £Bº
:+°JA¼#¯2C¹Õ2.dBºA¼¦G2.dBº-2A¼|+£Bý+«+°+¹´2a£A¼£Bý+° Cd´ÕsK±Â2A¼Bº-Cd´ÕKs
±Â2A¼Bº-2A¼|+:+°+¹ÿª´BºBº£BºA»[K+¹aBº-2A¼|+A»[KTBº Bº£Bý´v>l°×CÖ2´{
qA¼ £Bý A»³u2 {2Cd +rü £Bý ´v> Ā4Cd» {2#2N =2A¼+°2!q ' A»³Í[
Bý´Õ2.»Q[ü¬!q§Q]CdsCdsÐ»3]C»s£Bý+« A» {BºT\Hm´X ¯s v£Bý+« ´v umA¼ Ø»
-2A¼.»Cd8NAL+«C»A[C¹´v>.»ĀsBº
W©Ā ' ´v> -2A¼l°×£Bº ´v umA¼£Øü +¹¯2 »|a m´dCd2 :¯ 2Cd l°ûB
.»d a£A¼ A»³u Aÿa`l°× +r ü¯Õ2Cd al×° mCd» -±Ā£A¼ü ¯T¯s T\H ´qJ
¾´#§+¹l°×2B'´v>+Ā\¯s {2BH
TTL\JA¼´BÃ-[a+rüA¼¦0uü;|+ĀLTa.dl°×´BÃqA ³ÍĀm >Ø»
JA¼´BÃ±p?u¸#üa£4A»ÐTuĀüÖzA¼¬iT ¯Ă¢ z¯al°×£=u {£¯|a'
W AÿØ2 a£A¼
Öia£4ØĀAÿ¼
6C» W©ĀĀAÿl¼ ×° BÖi £BºJ¬i 2Cd alû° Ø ³Ía£ül°×A¼a24r {2#ÿ¢4r¯+s« TBý]¾´?«§

ÖmI+°aù zNC£/ ´+r 2?«Ö4µmps+°sÖü+°ùü¾´2.dl°×2#Öia£4ØCdCdaBÖi
'3C£jaya´ÖW£ay.»¯s {2BH
;+° »ÅÓ ' Öia£4Ø2 4?«§4r l°×A¼a+°±pC» [ Aÿ¼2 q[ Tdü ´LTCd24r ¯T¯s
W£ay+Ā\2.£H
I-SERVE 55
¯<A¼¦0uül°×+ra`ÖA¼Ð2AÐü¯³Õu2.dl°×2#£QKQ-»ÿqAüTBý]¾´BºCd
Öia£4ØmÁÿ24r'´v>Ā4rH
W©ĀÖia£4Ø2-2!q.£u>?«üÖN¯
-K³ÕuCd2´LCdØ>Ø
´LCdØ>ØCdAÉ»³ÕuCd ,
/ÿª d mµÓd`q£´Õ
[CdØ C£j ay»C,,´vaÐ¯aÙµ¢¸
-+°|a¸[Áa£g[ Nq#´{Bº:NTAÉ¼Ø-[ÿuT¯sA[[´LCdØO2.£H+r ü¯Õ
Áa£g[ ¯ÀÐ+°L2.»#´{Bº :N £ 3Cdj ¯Ða´» -[ ÿuT¯s :N ¯ÀÐ+°L2´_BºC¹2N -»
ÿu ´LCdØO2.£H'TAÿ¼24r-+°|a¸[A[K NH¾´?u§H+r ü¯ÕA[K NH¾´?u§H:N
;+°Á¼¤X
qA-+°|a¸[J+r ü¯ÕJwa2Bºl°ûBTAÉØÁa£gq4+°-u2?«TAÉØagÿu
AÐa£3wa2?«KTBý]¾´#§ .dyqA-+°|a[¸ J+r ü¯ÕJwa2Bº3Cdj¯Ða±Āq4+°Cd
3CdjCd¯ÀÐ+°L2.dBº2l°×A¼aA¼4+°3wa2?«K'ÿu C¹´LCdØO2.d .dy
:u¯ ¯s Tdü´LCdØO2.dBº»3CdjW£ayQ[[[a2Cda24r3.dL2.£H
+r[ W©Ā´LCdØO2.dBº2l°ûB;+°-ÿª »;+°ÿ¢4»
£+«N A¼t A¼tff-[\2$+¹ Bº2

AÐa£ {ÐA[[;+°a+°24r-ÿªT¯s£ {-Nl°ûB´[+«a£A¼
£2.ÿdC£CdØ>C£
AÖi m±Ā±Ās¦¯Ðÿu Cd¦,
¯LCd ĀĂ4a| `q
ÿ¢+°s£Øÿ¢4ÿª d¦,,´vaÐ¯aÙ µ¢¸
AÖi m±Ā´s24r {Ð +¹al°×2B» ¯ zmA¼2¢+« A¼o]y ´BºÃ#¸4r +[ Tdü K
A¼4ÙL+«.»aCd {2?uaz£?«¢¸+[¯<+°a£ü {2?uaz+[A¼¦<+°a£ü {2?uazJ?«¢¸
»?«K +r£ü+¹l°ûBºA¼ A¼tK -+¹l°ûBºA¼ ;++°ĀL -T Cd\Ù±pCd {2?uaz -´{Bº
-2C»Cd4rÙü+¹l°ûBºA¼¾á4rü+¹l°ûBºA¼¯ zmA¼BºA¼ü-ÿªT2]#¸4r»¯<A¼¦
<+°a£¬i¯ ¯s Tdü´#§+¹l°×2B NH¾´#§l°×2B-ÿTª 2.£H
2].ÖBºü ]yJA¼ ´BºÃ´{BºT+ra2.Ö2A¼l°ûBºA¼¯aÐ¯ CdÐA¼Õ§C¹ ¯Ă
3Cdj¢üd2.»¯Õ+[ {2Bº#» z<ØÖW£ay
A»µÓ+rü+°a`m+°ÖNCÖi¦
¯aÐ ¯s ¯<A¼¦<TmÿªÖ¦,
[CdØ aydµÓVa£d+°2
Xµs¯+°q³udNÿd,,´vaÐ¯aÙ] Lµ¢¸+2°
A»µÓ2+rü2ĀAÿ¼¯2´Xs :N;+°a+°Ö ¯s á2á' ¯s {ü ü¸ .»y¯0uüA¼¦
0uü+°¢¸uü: K a+°á2á: KKl°×´v u´{©Āq=´{Bº":T+r£üK:T
I-SERVE 56
-+°aqA¼K:uK ¯Ă¢+« .»y7³uüK-`4rLµÓT2]±pC»-´{BºKl°×¾í K´v u
´{©Āq) W©Ā-uµ2Cd ¯BºiÖ 3´v u´{©ĀüC¹KµÓVa£[+« £dl°×BÖiµÓVa£[
Bý´Õ2.»W á Cdj[CdØ -Ly2.d:A» z<ØÖW ´v>
4 [+°' ¯aÙ ¢Öai £4ØĀAÿl¼ ×° ül°×+r ü¯ÕaCd 4R+°ü´{20u´{20uü4r {£azÖai £4Ø
¯ÕA¼ ¤ i¬ /Cds Ö4ü ´LMH2] .d¯Õ´{Bº mCd» +r µ¢¸+rü ¯L4r ¯ Ðd C£az
W£ay4L2]A[¢[32Cda ´v um´m+«d 4L2]:2Cd.Ö´Õ£Cd´Õs q+° ¾í ¯aÙ W {B»m±Āa2Dÿ¯ s £Bº
W {Bý #q+Ā4Cd2!q¯aÙ ayBº2A»[+«" ¯aÙ ¢3CdjW ´v>4L2]=2Cd.Ö´Õ£´v>Ø
´v>+° ´v u ÿAq [ -2Z+°L2.» ?u¸Bº Cd£Bº 3 ÿAq [ 4B Cü\ ¯s» 4r[ -¯i¬ W CdCÐsd 2
.Ö´Õ #¸4rA¼A» C£CdC£sÐ[3TAÿ2¼ 4rm´X±ĀN2.»2A¼+¹¯»£Ej+« ³uL¶¯aÙ LyW £+rØ[
+Ā\¯s £Bº
W {Bº
dAÉ+rü2dAÉa Ø2
+°a¹Õ+°a¹ÕdC,
]£jmCd¯ØW ĀØs
¯sA»£ay Cdj¦,,´vaÐ¯aÙµ¢¸
W©Ā 3d +ruül°× Cd\#¸4r Kl°× ]y#¸4r {Ð 8 ´[ .»¯Õ£ qA 8 ´[
[£-A¼2C£K3Cdj¯Ða´{BÖi]£jmCdW {Bý+« {Ð.» ¯32Cda£ay»

-A»T#2B {ü.» ¯´üKa£4A»Ð©Āü ü¸ >a4Cd {2?uaz4A+°+° -T

-aga±Āü4A-TW ´v u´{©Āü=u- {C£az"ff-l°×2?u»Ö-u-+¹l°×
=2A¼+°2!qa£4A»Ð©ĀA¼ü»TW {Bý+°2!qDÿÖT+r {[´{ 2#¢¸2].Öü|a\[´{
a Ðü [´{+°2!q Dÿ£ü +r { -u|4 3Cdj ¯Ða´2 2S 3+rµN m+° 24r ' m´´2.d2
8aBºC¹2N-2A¼.»Cd 'm´´2.d2¢[8Áag 8ÿu 3Cdj+°2!qDÿÖN+rA¼'
A¼Õ§C¹.d¯l°×2!q
»´vO2.»£Bý[W {Bº´vO2´_B»£Bº».» ¯N´v>ff-»mX´{?«
=\L±pCd2N
:umX´{?«[ NH¾´#§Bº2.»Cd+r[£ÅÓ¸+«» z/Á»µü.»¯s {2?u2mX´{?«[A?«
T uÏül°×ÿ¢Aÿ¼ .» ¯Jq qA¼+°+° W©Ā {ÐmX´{?«[A?«T uÏA¼Õ§[- ü2D2.d
-´{Bº¯ā?«+° Wü¢´vüa24ü¯2m+°T2]£3a24üA[+«-2##¸4r d+°ÅÓ2+°2
Kl°×-2#A¼
WBºA»£´v>Ø´v>+° ÿAq ¼ » qA2¼ #£a8ÿAq ¼ q+±° pC»W {Bº» á=2A¼l°×
¯s2N" ;++° 4ù[ ´?«§ +°A ;++° á .»yN" 3d ;++°ĀL Ja ám_³uj
-2#£a3Cdj-2#£aá Cdj-2#£a8A¹;+°?« -2#£a8Q+rA¼-2#£a
µÓØ2-2#£aT uÏ2-2#£a3d4ùü¢8A¹;+° ÿqA¼2q+°±pC»:[ á¸
=u Āsaz" ;++° á ;++° 4ù[ Ø+°s2 .»ps2N +°+°» ' á¸K ]y {2BH
q+°±pC»Cd |a:[a+rüµÓ_t m´Ö4rü.»dB[+«+ra`28T?«"
W {Bº3Q-2Cd q[a´ 4` q[¯CdAag2;+°?« {2N-N:2mNdül°×
-2A¼A¼ :mNdül°× -2NC» +°A {Ð á ¾´!q§N Kl°× -2A¼[A[+« {Ð á¸ ¾´BýC» 3
áJ¸ A¼ .da| yT?«"
I-SERVE 57
µÓ¡A¼¤ĀXsÐ+° Xs
WBº3¯Cd Aag2:2mNdül°û ¯Ăl°ûl°ûBº-2A¼[AÖiC»Ja/ÁW» ¯s mCd2A[[

CÖü¯+¹ Bº2=u¯2ÿª Cd2N"-¯2ÿª ÖC» /Á»µÓ2=2A¼l°×"
W {Bº W©ĀCÖü¸?«_#§l°× a+°ü-2?uaz a+°-2!q8T?«" m¯s2+r[Áag2 mĀs[+«
-2#l°×2Nl°+°»A[ á ü2A[[±p4?u§H-2!q.£+°H£Bº a¹ ümA¼£Ø[ m¯s2
+°2!¬DÿÖ mA¼£Ø[CÖ]yaA¼Ct £Bº3 ü2 ü¸' ü2±pCd2N m¯2s m¯2s 4rT\H±pCd2N
'm´m+«d » {Ð
mĀs[µÓ¡mÿªá.d#ff-[´Õü¯s£ {
-u|4
Kl°×-TAØ a`2f-» ü2´?«§2N /Á»µÓ£+rØü ü¸K¢
µÓ¡A¼¤ĀXÐ+°
¹ Xsf-» a¹ ü2+°H\2NQ2C¹A[-TAØ aù[aA¼Ct £ {A2C¹-TAØ a`
ĀXsÐ+° ¹ Iswa2Bº+°L\±pC£az {Ð {Ð4rm´+rWĀs {-2!q¯Ðd2m´+rµÓa´{BÖi
á CdjdAÉag¯Ða´2C¹m´+rWĀsBº:um´+rW2.dBº2¢K_N¤+«4rK:2mNdül°×4rK
m´¯+«s8 z2N"
WBº
µÓ¡A¼¤ĀXsÐ+° Xsf-2!q8T?«"
W {Bº-»+° >jü¢.»¯l°×´{ùØül°×´ËHCd24r'>j¢ ¯Ă+« µÓ A¼ N¯A¼Ùùü
.»aC£az:u2?« ¹ Xs»
µÓ¡A¼¤ ĀXsÐ+° Xsf-2?uaQ[¢+« 4aÁ»µÓ2¯C£Ă24CdØ2
µm¯s 2ÖzA¼¬i á¸4ü-TAØÿu4rü ]y.»aC£azmµÓ ` [NÿAÿØ¯ü» Cdsü
J#[?« AÿØ;L´ÕBýu4r´[.»Āsaz';L´ÕBý ü¸:2A+°.Ö´{l°×.£+°H£Bý/A³ua`¢
u4rĀXsÐ+° 4ùü¯C£Ă24C£ØN-TAØ Cdsü;+° A[C¹;+°?« +°H¯Õwa2Bº;|+ĀL
a£H±pC£az-A»»[2A+°.Ö´Õ2N
WBº:u-Bº2 ü¸
4aÁ»µÓ2 Øag2f-[.Ö´Õ#¸+rqA"
W {Bº=u- {Cd2N"4a {µm¯s2ÖzA¼¬iÿqAü3Cdj¯Ða´2+r » .Ö±Ā-2Cd
mCd2.»Cd -T Øa£gü[».Ö´qA»;+rTBº_24ra´{4ü¯ÖBº¢»»¯l°×[3 #
L]±paz:ü¸2C£ÖCd l°×C¹2N+2Cd ¯´?«+« =A¼?«£Bº ;+°Bº ]y4ü¯KÖBº¢»
{2A¼[.d´Õ2.£Bº3TBº+«4ü¯[>24r»±pazAL+«2Cd32A¼Ö 2N:+°Bº=A¼?«£Bº
±paz 4ü¯ CÖ]y ÖBº¢ »µB" qA» 6£ ¯|a 3TBºÖz+° A¼¦< [ Xs+« JBº +ra`
dØB"qA"-dØBº».Ö±ĀH+ra`262Cd mC£4ü¯CdA¼4Ù|a {2A¼» uÏ2
+°H\Cda£Cd4as.»¯Õ £BýC¹- ¯a2qA¼-u|44a {4aÁ»µ2Ó µm¯s2ÖzA¼i¬ K
á2á£+raùü4rC£C£H+°+raùü4r/´Ö 4´B ºC£az+°+°-T+r ü¯Õ2A»6C»3Cdj uÏ
m±Ā´Õs+°H\Cda£CdÿqA¼m´¯|+sT4üA¼4+°4aÁ»µA¼ü»?«+3A¼µÓ¢-¯ÕsCdÐ2T4üA¼
WBº3ám_³uj-´{Bº {2N:´{Bº {2NA[¢8ÿqAüq {+rK l°×'
m´´2.d2:2Cd TĀsa24r+°[´Õps2NQ[+« +ra`»T?«"
W {Bº W©Ā´vaÐ».Ö±Ā'm´´2.d242Aÿ¼aÐ4a2 2?«N¯Ð´Ām >Ø2 2?«N
Q[[a£jù[+« ¯Ă+ra`2
I-SERVE 58
WBºA»£JV #.Ö±Āa£l°×-ag Ö 2 N;´{l°×£+rK'm´´2 .d2+°[´Õ2.dl×° 2B
±p Bº2qA¼'A¼¦<2Cd4ÙBº2qA¼+°+°µµÓÐCdA¼¦<[£a`+¹¯2' uÏ2-»/±Ād2
.£üA¼K»|a8A¹/±Ād2 {2#2A¼K£l°×-[´Õps2NA¼d.»¯Õ 3a³u¯Ø2.Ö´2Bý
W {Bº W©Ā»|aa³u¯Ø28JqA¼_N¤á24r
m´´2.d2TAÉ¼Øf-» uÏ2+°H\C».£üA¼
¯Ðá´Ö 'm´´2 .d2Öz+°/CdXs+« ü ³uCd {¬i ¯Ă¢A\ {£¯üKCü\±p»
A+rKl°×+°H\ uÏ£[ {ÐA¼Bÿºá.d+¹£H[ u[+«-u2?« £¯£a³ÕuCdÖ uÏ£[|+
uÏ [ á
WBºA»£´LµÓ¡A¼¤.ÖiCdØa´Öá CdjÖzA¼?¢¸£¯£a³ÕuCdBý4r» {2B»£Bº4A
-u2?«3á CdjÖzA¼?«ĀL4rU {BÖi'µÓVamÿu2X[=u±Â2ABº"
W {Bº³Õua`Ø4abāBýzÖ +°mÁÉ¼ ¯2+°ü»Q[+« +ra`2' Td[:2Cdl°× z2A¼¯ÕgX
m´+°a`¢ ¯aÙm±Ā2C£ü¢T¯sL2].Ö±Āa
WBºA»£-u-#2 ü¸Ja'm±Ā´2]+°Áa£gül°×»|a¯Ð2Cd/[+« qA¼Km_³uj¯Csd
JA» J?« ¯Cds 3Aÿa´Bý {2A¼K .Ö´Õ?¸C¹2N ' m±Ā´2]+° Áa£gül°× ¯Ð2Cd ¯Cds {2A¼[
=2A¼l°×-+¹l°ûBºA¼"
W {Bº-u2?«¯Ð2Cd¯Csd {2Bý {2!qá ag CdCÐsd Ā+rC£a2.»Cd ¢?«£L+«m´´2 .¹´µÓ 2
-2!q'm´´2.d2q+°±p Bº2-ÿª 2¢+« ]y {2B»N4rA¼
-ÿª +°ü£ C»¯Ø C£
ÿª X¯aÐT+°ü»Ð¯Cd Ă,
´ËüA¼aTÿª£m´ ` u
¯ÕgX z´dX£L` ³Õu¦,,´vaÐ¯aÙµ¢¸
W©Ā' +°[´Õ2.» T+°ü Áa£güK-¯C Áa£gü4+° J?« Td2¢ m´ Ls2]
´ËH2.»m´ ùüK3C£jÿª 2A¼4ÙL+« .»y¯L+«KÅÓ̧¢»¯Õ[´{a Ðu4r6±pC£az:2A¼l°×
3C£jÿª£[+«T2]m´ `2q»qA¼
WBºa£ ĀÐT/Á»µÓ2'A¼µÓl°× .»y¯L+«£¢m´µÓüT4üqA¼» 24r
{2Bý±pd -N 4 [2] á»µÓÐaBº
zK Kl°× µÓ¡ÿª 44r+° ±ĀaÐI a£ ±pA2ff

-£a-N4 [2]»ÿª+«sC¹3ĀÐT±ĀAüJA¼´vü.dq̧¢´q 3d3+rµÓ2¢+«=\L
±pdBº
a£ -´?«2S» 3d !q ¯jL2.dl°×2# 2.»¯Õ .»¯Õ£ ¯Ă
´TmCd2.»¯+[-2CdL2mNd[m4³Í [ ³Õu2]3d.Ö´Õ 3CdjA»£ay.»¯s» {£
mA¼ Øa³ÕuCdÖ '-ay ü¸»[[dz4rü4r:[[ Ø ³Ía£ü.»¯s£8a+°Ö
A¼¦<2ql°×2Ba¹$ü4Bý ´¯s£
=´{BÖ´{Bº883¢.dü ¯s33¢.dü» ´{©Āü4r8´ü.» ¯s 3´ü»
´{©Āü4r.»¯+[a£mX2_4ÅÓ¡®CÖ2´{ql°×2B'´v>.»¯s£¯´Õs¯ d2¢ mCd2
3¢.dü´üq {4+°'´v>3\±paz#¸ +°[´Õ¯s2N[ u[+«-´{Bº4B-N
34A¼ =2A¼+°2!q -2Cdl°× z2A¼ ¯´Õs+« z2A¼ »£[ ¯´Õs ¢ £|+J CÖHdA¼K
¯´Õs 2]_d?«+« .£y+°-´{Bº»¯<24r {£KÖzCd2s +°H´ÕC»
»u4r[mN2.£
I-SERVE 59
£l°×:2|+JCÖHdA¼£l°×³Íaz4r {2Nff-» Bº]Cds Cdüs ¯´Õ[s -2?« ¾´#§+»
{2?uaz£?«»»´{©Āü4r.»¯+[3CdjW£ay.»¯s£+°+°¯´ÕsA¼µÓ¢4B£
W£ayl°×ÿª242qA¼
1a£ zBº:u2?«´{mCdd 2Ā Ø {ül°×4B {2N+°A LJTµ} » T?«"
WB º £ÅÓ®l°×Ā AÿCdÐ2qA¼ £l°×Ā AÿCdÐ2 {2NĀ AÿCdÐ z-2!q3¯+s« q+±° p Bº2
3¯+«s q+°±p Bº2 -2!q´[¯L4rÙ .»d +°±p Bº2 4rA¼´ËHCd2JA¼ +¹L+° ql°×2B {2BºBº2
+°+°a£ K {Ā AÿBºÖi-¯24BºÖi[©Ā zBºÖi'¯2Āa£a`Ø2¢T³uL2.dKl°×A¼¦
<2-2#A¼
:u2?«3C£jayl°×
'>4Cd sCd.dyā zf-»[µÓyd2 {2BHCd.dyā z-2!q=2Bº T
u4rq+°±paz£+°[´Õ2.»N;+°»ÅÓ:u2?«[µÓyd2¯L4rl°×A¼a+ ±° pC»'>4Cd s ÖzCd2s »Ð
-+¹
CdÐT³Í¯Õ >4mA¼´2
]£jmCdTCdC£+°C»,
[ u d +r Cxs
+°¦m+°Ö³ua¶µ¢+°Ö¦,,´vaÐ¯aÙµ¢¸
{Ð[>24r´L´vak]mA¼´{Bº {4+°'>4mA¼´±Â2N£Bº {»ÐKµÓVa2¢
- d£üa¹$a¹$++Nt+NÙ4r a.Ö2A¼Cd» {£azA[+« {Ð¯2C¹Õ¯ s ££"
A¼¦G¯s££"wa2Bºq {-u|4Ka´Ö'>4Cds¢+°H4| aül°×l°ûB³ua¶µ¢+rü
m´¯+«sqA¼'Td[m4³Õu2] {Ð3Cdj´v u[aCdBºÖi[2Bº¯ zmA¼2u4r[µÓyü24r
{2Bý±p:2+r8Ö£¯2A»³Í üT\H {2!q-Bº4
1a£ zBº 4aA»£ ¯2A»³ÍüK Cü\±pdaz Cd´Õs +°H\2N ¯C£Ø¯CdØ uÏ2 ¯Ăl°×
´?«§2N£ ¯Ă´L´va£k2A¼2C¹¯a¹ÐCds 24r {2N
]Cds2¯CdsÐ2
1a£ zBº-u-£4B W ³uL¶+«Cd´Õs+°ü4+° ¯gù[<£Ød[3mµÓaz2]
D¢Ð±Ā0uØ2f-» áC¹;+°]+°AÉ¼+r[+°AÉ¼AÐa£ P®CdCdsÐÿ¢A¼.»dA¼ü.d+[A[+«
/±pAeCd24r ¯aÙ¢-¯24rA¼Ø±Ādü P®ÿ¢N2.dBº2m±Āa2Dÿ2.£Bº
´2NL+¹¯2;+°42#I¯Õ¯s2ÿu[±ĀX£Bº-N4?«§4r {2A¹qA¹-[4?«§4r7´Õ.dĀsBº
A[[7Bº´À+rü[-Cd[ {A»tµÓØ2+rA¼+rK7BºF|+m´d Cd2.»ĀsBº =2A¼+°2!qA[7BºF+°B2º
ĀAÿ¼Ø2+rA¼-[Cdl°×Cd» [a´Õ2.d+»2A¼+¹¯2Q[»
¯gù[<£Ød2f-2?ua'
¯aÙ2S W ³uL¶Öz+°/Á»µÓ2l°ûB3Á¼¤X¢»>a4C¹2N
WBº a£ Ā Ø {ü2C£ ´ü .» ¯#´{Bº +°asC£ÐDÿ £[ ´Ëü£2.ÿd
¯Ă¢¾´#§+[:2mNdüC¹´ü.»¯s {2?ua-2A¼ ü¸¯<A¼¦<a´Ö -ag2¢
´BºC£aQ[+«Dÿ24r ¯ĂÿªCdÿªTØCds¢¸+«±pKl°×2B as 2¢»[H´Õ ¯Ă¢
I-SERVE 60
¯24r[TBý]|+ ü2:2mNdüC¹ {Ð=[´ü.»¯Õ£-¯ü.»¯Õ!q§+rA¼+°+° {Ð
-¯24BºÖi Ø ³uL2.d
K+ # P® P®=2A¼l°×.Ö_Cd£2!q P®=´?«+¹-´?+«.ÖBº+rü2 ]y P®
-³u2+ra´2+°2¢´BºC£»Ö»ÿªd2C¹.Ö_Cd£
P® P¸.ÖDC» mCd2» uL±p»

j+°» T?«"ff-2?u»Ö -u+rA¼3Cdj uÏ2;+°W<a¯ÕgX+«.»LC»£Bº:+°CdH¸ 4ab 2ā ¢+«
´Bº £´BºBº
Kl°×-u2?«W<a¯ÕgXüDÿ2]2A¼» -l°×2#£
3µdCd[a£µÓCÐd 2
-ÿu 2dCdÿu ,
- ¯sÐ2 ¹dCd
Cd£¯2|4U Cd¦,,´vaÐ¯aÙµ¢¸
+°+°-¯24BºÖi UT2.» Kl°×3µÓ [a£µhi ±p {4r+°ÿu -ÿu Ö ±p {4r+° ¯Ă
- ¾¯iĂ±p {4r+°
£¯£ C£Ø4 zCdCÐd uÏ z m±Ā` [a¹Aÿ¼ z-» £?« ü¸ ]Cd2s ¢ {2B» ¯2A¼ü
Cü\2.dl°×2!q m´´2.d2¢» ¯2A¼ ql°×2B ±pCd2N -¯ü m´´2.d » ¯2A¼2 ql°×2B
±pCd2N-´{BÖ\Öz+°]C£s[+«
]Cds2f-» á±pCd2NA[+°´{Bº
¯CdsÐ2f-» á
¯s2N
9Ï¯Ø]Cds2]C£s<Ø2
>Ï]Cds2¯CdsÐ z.dØC»,,´vaÐ¯aÙµ¢¸
:u2?« ¯CdsÐ ¯ÕgX[ ±Â2N ]Cds2 +Nt+rü2 ±Ā# CdVd ¯g¢ {2# m´´2.d2¢
T³uL2]Cda£CdCdVdICd¯ÕgX+«.»al°×2#2N'¯ÕgX¢-¯ü]Cds qA¼>4CdsqA¼
'Td2Kl°×¯üÿª24r¢Aÿ¼´Bº#2+¹¯2D¢Ð±Ā0uØ »]+°AÉ¼.Ö_C£T
-2# W ³uL¶ ¯aÙ¢'+°AÉ¼m±Āa2Dÿ2.£Bº
D¢Ð±Ā0uØ2
WBºa£ ´vaÐ2;+°¾Á¼tDüÐ´Ëü2 |aBº´2Bº {2B»NA[Öµi üØ z=Cds =2Cd
4´4r {2B» 2!q3+rµÓ2¢[m_³Íj2Bº4¹ÅuüKA[ z2A¼a3 \2>u¸4r {2B»T
3´2Bº=´{Bº.d¯Õ£Id[´2Bºu4r+°[´Õ2.»N6£¯|a=[+°uü±paz£
-Na£H+«2A¼´B»Q+rA¼.Ö#§JA¼=2Bý±p»Q+rA¼
a¹T]mCd28T#2!qm_³ujTk ³uµÓÐa£A¼üÖX+«£¯|a3´2Bº8+ jl°×+r¯Õ2A¹3
+ j+°[´Õ2.»N+rA¼:+°3´2BºÖz+°´{#§+°l°×+ra`ÖTCds¯24X.Ö Á» z2N"-2C»
4rA¼'´2Bº¢ a¹TCds {A<u4B+°[´Õ2.»N4rA¼6£¯|aA[[.d¯s2#»
m_³Íj2A¼ ´Ëü2 +°2!q 4B Q[ Āa2 =2C¹ Id4r {#¸ -ÿªX +°ü4Cd {2B»N
:u2?« ´2Bºm´´2.d2¢ a+°?« q» qA¼
I-SERVE 61
'´2Bº:u {2#»8A¹;+°.d C£a2.»¯ÕCd¯güC£Ð[TBý]¾´#§l×° 2B»][
][a±Āü±Â2A¼Bº2m±Āa2Dÿ2]2N3]a±Āq 'm_³Íj2Bº 4¹Åuü-2C» 4rA¼3
¯güDüÐ´Ëü»-TA¼Øl°×Āg2+°H2.d+[Cd¢
»ff-»ÿu£[Cdda.»¯l°×2N3
-³u2ÿu 2 ü¸ 3DüÐ´Ëü2¢m+° m+° 24r ØÕ§ ¯ Õ§ µÓVa£üa±Â2Aaz88a±Āü
8aBÃÖ£#[?«K
:N»»:N»f» -[-+¹ Bº2m±Āa2Dÿ2]2N3DüÐ´Ëü 2
:2Cd.»¯s£3DüÐ´Ëü2CdÖz+°-¯ü¯Ða±Ā[ mCd2±Â4#§+¹qA¼=2A¼+°2!q
A[¢+°[´Õ2.»TµüÖ¯Õ§-2C£A[¯2+°ü¯Ða´2 mCd»-2A¼|+ z2A¼Ö+r
¾í£m+«2AA¼4Ùa£A¼a2ÿªCd ÿªTØCdsÖzA¼¬iÿu£üKA[+°ü¢ÿu4rq
3¾Á¼tDüÐ´Ëü2'a+°a+rüÿu£ü.d¯Õ'-TAØTuĀü4 [2]:A¼2C£
.ÖiCdØ2Öz+°.d C£aTµ}»-[m4³Õu2]¯Ð¯g24r¯2C¹24r[LÐ+ra24r {2B»N[ u[+«
8+° -A»8+°CdÐ -A»-»+°CdÐ -A»
1a£ zBº ¯aÙm±Āa2ÿª2¢4aA»£Ja ³Í.ÖiCdØØ2Öz+°/[+«» |aBº´2Bº
a´2¢ Lk2.£a[£l°[´Õps2N
W¢±Ā0uØ2
WBºa£ 4 [2.d ü¯ÕTd28T#2!qDüÐ´Ëü 2´Lù 2.Ö2Nm_³Íj2Bº4¹Åuü4r
8aBºqA¼-u8aBý {2!q3DüÐ´Ëü2+°[´Õ2.dl°×2B±paz {2Bº ü¯Õ2N
;+° ¾Á¼t TBý .Ö#§ L+« A[ +r2Bº2C¹ 84 o j .»µ2 -+¹ :´{B
+dØ84 TBý.Ö#§Öz+°´Lù 24r8aBý2N:u848aBý£+°3 TBý.Ö#§
dAÉCdAÉ¼24r+°[´Õ¯s2A"-¯2ÿª 2
+rK DüÐ´Ëü2+¹?u+¹#¸m_³Íj2Bü8aBýCda£Cdl°ûBdAÉCdAÉ¼24r {2N
+°+°'m´´2.d2-2C£A[¢=u {2Q-2!q
¯ÕgC£½´s½ Øs¦
Wus¦¯2[»µÓ C,,´vaÐ¯aÙµ¢¸
¯´Õs¯ d2¢¢´ü¯< »ÿu {#¸4r {2N¯ agBÖiWHWu4abā2¢
;+°¾Á¼t+°AÉ¯[»µ[ ¯Ă¢7³Õu2.dl°×#¸4r {2N-2!q¾Á¼t Wu<2B[.d¯Õ
WHQ[¢84 q2mA¼Ö+°¯[»µ¹.Öl° .dy-l°×£Bº+¹2Bý[>24r.Ö+° +° z2A»'
Wü¢8u42¢83+ra2a££¢;+° 7³u.» ¯¯l°×2?uBº-u2?« 7³Í+°HCdÖWü
¢´H ±Âaü .Ö+° Bº2 u4r {2N ' m´´2 .d2 -2!q ' m´´2 .d2 -2C£ T as a´24r
8aBý2N

T as2f-2!qmÿu2Xa´Ö ¯Õ+°+°ü.»Cd8aBýa´ [´vaÐ».Ö´{l°×£2
:+°Bº ü+°as´Lù 2T as2-»Áü£Bºl×° 2B»3-a£g[T¯§24rCÖ.£yBº[ 2
4 [2.£H
I-SERVE 62
a£ 'Td 2 L2Cd¯2§ 4rCÖH ¯2A¼+¹¯24rW¢±Ā0uØ »]+°AÉ¼.Ö_C£
T
´vaÐ2;+° .¹#;+° ¾Á¼t a£az {2B»N-N.£uu {4r {2B»N+rK z#§l×° 2!q
.£uÖCds4r {2B»N3a£az¢´q+[ 2A¼üÁjüT¯§24r+°[´Õ¯s2B»T
1a£ zBº%4aA»£»IagdmCdü.» ¯#´{BºĀüm4r »+| m Cd2¢-u2?«Wü
».dµ
WBº 2]N» mCd2-u2?« Wü=+°B.dBºAq ¼ ».Ö ´'Wü¢¯ ¯s
m´´2.d {2Nu4r T.£L2] .d ¯s -¯ü8J qA¼ » .Ö Ń]]yāü ]C + Wü=
]]yāüµÓ¡A¼¤.ÖiCdØ »Wü'.ÖiCdØWü-NÐId2
WH ¯Ă¢
84f-+¹4r»a£X¢843+ra2 ]y2N
µÓ2<2f-l°×2!q
µÓ20u+ra2 ]y2N
.dm+°2f-l°×2!q .dm+r+ra2 ]y2N=+°Bº"a£X¢a£az=+°Bº {2N"
-Cd[7³u¢'.ÖiCdØWü¢m´´2.d ¯Õ§ ´L¯ÕgX4B-A»8 #-l°×2!q3a´2
.»y¯s2N
-2A¼|+'m´´2.d 2C£ #AÐa£» ]y2A¼[»A¼2.Ö´{C¹2N=u42!q
¯ÿªLX£Ø³uaÿª ¯>Cd,
8Cd:XÖim´ u´X|at£¯>Cd,
-¯m4TX ©ĀØ
:2A¼ :X´ÕCdu3m´ u´X
ÿª¦ff-[´ül°×CdÿªT[¯Õ§.»µBº
8C»ff-2#
A» Cdü
-¯m42ff-2# Øü
:2A¼ ¦ff-2#´ÕCdA» Cdü¯Õ§ .»µBº-[

»A¼2¢ {2N
/+rsØ¯2Á¼ØC»d.dy
Cdü¸ » TEdC»,
m_¾³iuj»A¼2T+ra£N
T+ra£A¼Øag LCd,,´vaÐ¯aÙµ¢¸
a£ # ü¸ ´{ ?«§ ´ Aag 2 # ±pC» Cd ±pCd2N -2A¼ +°» m´ u´ XÖ z +°
³Õua`Ø4abāBýÖz+° # ü¸´{?«§'m´´2.d2 #C¹»üaz2]±paz2N8T+ra£üq[
ám _ ³uj T4üC¹2N -2A¼|+ +°[´Õ2.» ¯ d2¢ 4B ' T+ra£üK ám _³ujÖz+°
a±Ā2Cda£q - {Cd£az
' Td[ ¯aÙ¢ T L2] W ³uL¶ :´{Bº Cd .Ö´Õ D¢Ð±Ā0uØ
W¢±Ā0uØ£üwa2Bý2?«+ +°H´Õ C£CdaØ28T?¢ ¯aÙ ¢Cd» T L2.dB2º m±Āa2Dÿ2.£Bº
W ³uL¶ :+°Bý 2] 6A¼ ¯aÙüCda£Cd a£¢» dz42¢ 1+°k á Cdj -aBý+«
.»d ¢»ZC¹Á»µÓ2Öz+°Āa£[-2N2.d A¼ü.dl°×£BºA[+« /±pAeC2d 4r'6A¼¯aÙü
.day[aÐ³Õu¯s£Bº[ ¯Ă¢¾´#§+[ 2:+° z2A¼l°×Ā4A2
I-SERVE 63
WBºa£ Kl°×wa2Bº+°AÉ¼ü.Ö±Ā |aBº´2Bº+°AÉ¼¢´2Bº4$a¯2/£az
6£¯|a-T8J a.Ö2A¼l°×2B»¯Õ§ ]y2A¼£_2Bºa£X+°AÉ¼¢:u2?«4$a¯2
ÖzA¼¬iTql°×2B» m´´2.d ¯Õ§ 8aBý2A¼£:´{Bº a¹/A³ua`.Ö_C£T
;+°Ö H4BºÃ¾´?«§2N34BºÃ¢a¯2 {2Na¯2¢8a24qA¼+2Cd+ru[+«3
a¯» a.Ö2N4BºÃ ´\HÖ HÖ H´Õ2.ÿd ´{?u§az´Õ2.ÿd2 .£y+° .d ¯s8Bº
a24ü+°[´Õ2.£az'a24üK=+°Bý 2Bý .£yaz"
-2C»4rA¼Ö H´Õ2.ÿd2¢+2CdÖCds?«ÿu42 {2N'Öüa´2¢+2Cd+°L¨ÿu42
{2N' A¼CdÐ+°L¨ C£Ðü=+°Bý2] .£yaz"
: KÖ H4BºÃ a¯2¢2] .£yd» .Ö±ĀH a¹ALqA¼-2A¼.»Cd 4BºÃ a¯2
¾í+«a¯2u4r+°[´Õ¯s£A[¢» A¼CdÐ+°L¨ C£Ðüa+°a+rüa24üÖzA¼¬i KA\
{£d[.Ö±ĀH+°+°T»+° A¼Õ§C¹.d ¯sÖ H´Õ2.ÿd2¢+°[´Õ2.»a24üKA[a¯2+°2!q
DÿÖ T+r {-u|4'+°[´Õ2.»m±Ā´2]+°Áa£güKám _³uja¯2+°2!qDÿ2+r {
1a£ zBº4aA»£
|aBº´2Bº»a´2Bºa¯2»af-#§4r
ám _³uj»a >4Cd s »a f
-[»2?u»Ö-u-2!q
>4Cd sl×° ¯ÐCd2mCdÖ/[+« ]y´Bý±pCd2A»Öf-[3¢]2]
JV Ö H 4BºÃ /A³ua` .Ö_Cd£a +rK :u .Ö´Bº2 ü¸ ¯C£s a³ÕuCdÖ m´´2.£K
µµÓÐCd¯C£s¯³uÕ CdÖám_³uj;|+4rBý+°!q§¯Õ#¸ +rqA
WBº>4Cds
-¯Cd sf-£»4r[
µÓØ2f-qA¼m_³uj¯CdØ2>4Cd s
µÓØ2f6C» {Ð
.Ö´ÕA¹2 .»yN>4CdsµÓØ2+rA¼
=BL¢=2B»Ka4r+°[´Õ2]#¸4rm_ ³uj>4Cd s4r+°[´Õ2]2N¯L4rÙ.d¯Õ´{Bº3
K|a=2Bº 6±paz#¸4rCdCdsÐ»Cdsl°×'>4Cd s m_³uj4r+°[´Õ¯s2N+°+°:+°Bº 8A¼µÓ¢
µÓØ »m´¯+«sqA¼+°+°TaA¼¤Áa£gü;|+4r#+°#§Bº »m´¯+«sqA¼
1a£ zBº4aA»£Ja.Ö ´áCdCdÐ2 P® P®Özü+° ¬Xs2.d4üF>µÓ+«s +°H\2N
A[¢3]Cds-]Cds-»TÖ H4BºÃa¯2¢a24üu4r+°H¯Õ±paz {£az-[´Õps2N
J/A»tµÓØ2-A»£"
WBº ¯aÙ+r»+rA¼ {Ð.Ö ´F>µÓ+«s á
-£Ø+°Cd2f».Ö ´ám_³ujA[[
A?«2N-£Ø+°C£»
dµÓ_üm_³ujf-[l°ûB-2?ua».Ö ŃA[A?«µÓ¡A¼¤
ám_³ujÖ4ÿªT+°ü¢¯CdsÐÿªT+°l×° ]y£a mCd»Q[[T¯§24rA¼Lc2.d4üa
'´LµÓ¡A¼¤ám_³uj¢8a+°ÖÿqAüm´¯+sqA¼
+ra¹ØCdXs TAÿ£ü6A¼
1a£ zBº ¯aÙ4aA»£ÿqAü Bºa+rü[¾Á¼tü.Ö_Cd£a;+°?«¯ uId

ÿqA¼23 {ü¢CÖu¸ {wa2BºT uIdÿqA¼23 {»a»+° »a¯Ð4Cd ÿqA¼23 {¢3 {
+ zjü-[J?«»
mXTAÿ¼´L.»yāAüf-2#£aJa;+°´+| Öám _³uj¢'mXTAÿ¼
´L.»yAā ü¢8;+°?qA2¼ #£a a¹´+° 'ÿAq üK {m´´2.d2A2?¢¸» +°[´Õ¯s2N
-2#£a'ÿqAü üÁag2¢q»q+°±pC»ÿqAüm´´2.d2 w+u+°[´Õps2N"
I-SERVE 64
WBºa£ '>4Cdsl°×á +ra`2ám_ ³uj-[» # a¯¢¸=+°B¹-£
-2A¼ ü¸K+¯2A»³u2+°ü4C¹2N;+°+ra`2¢2];+°+raØ2´{#§B2º =[a+rü4r {2#2A¹
+2.Ö23¢]2.d-N6A¼a+rü4r {2#2N
-Xa¹³ÕuCd m±Ā4 ¯g z ?«§ zA¼t l°×2Bº4rCddØwai2N:+°Bº ?«§ zA¼t m±Ā4 ¯gl°×2Bº
/Cdsa£ ¯g l°×2Bº 8aBý2Cd mC£ ?«§A¼2 ±pqA¼ Xa¹³ÕuCd2 +rqA¼ +°+° ' a+°Ö
+ra¹ØCdXsm´m+«d á-Xa¹³ÕuCdm±Ā4 ¯g2
wa2Bºm´X_A¼¤m±Ā4 ¯g zKa 2.d4BºÃ4r L2N:´{BºK?«3+ra2+°[´Õ2.d»
+°[´Õ2.dA¼ 2.d4BºÃ¢K?«Cd2qA¼[.Ö´q2K?« Cd2-BºÃ\2´ _Bý2Nm´X_A¼¤Ö2N
-[ mCd» -4ü2-2A¼|+'Á¼¤X ám´X_A¼¤m±Ā4 ¯g2
Bºm´.dyām±Ā4 ¯g zC£Bº±Ā z4r+°[´Õ2]2N:+°Bºm±Ā4 ¯g6C£BºCd2
+°´Õ»d_Bý2Nm´.dyāÖ2N-2A¼.»Cd :Nm´.dyām±Ā4 ¯g2
£ü4-m´.yd ām±Ā4 ¯g2KaCda2424r L2N:+°BºCda24a´2+°[´Õ¯s ´{Bº
l°ûBm±Ā4 ¯g6K?«zÖ +°¯Ða´2¯§24r-m´.dyā24r+°[´Õ¯ s » {2N-2A¼ ü¸'
Á¼¤X á-m´.dyām±Ā4 ¯g2
6A¼T§m±Ā4 ¯g2±Āü¾á44r a£az:+°Bºm±Ā4 ¯g6±Āü´vLs4rql°×2B
±pdazT§Ö±pdaz-2A¼ q̧'Á¼¤X áT§m±Ā4 ¯g
a£ m´´2.d2¢=+°Bº+ra¹ØCdXs>L\£'6N2?«+«T2]»|aÁ¼¤Xq»qA¼
'6N2?«¢]#§] LAÖiT§ m±Ā4 ¯g|+ a¹ á´Lù 2 a¹ á¯2Āa2
a¹ áT+ra2Q[¢ üÁa2g :+° P®+°[´Õ2.dA¼ T\H£ü4a+rül°û+°H´Õ
T as [ á
:´{Bº ám_³uj¢2]
>4Cd sf -» +raØ2´{?§«2A¼[ 2 -´{Bº 'm´m+«d ¢¸ 8
m´m+«d AÐa£´{?«§2A¹+2.Ö23¢]2.d
3N AÿØ2C£ü¢=´{Bº=+°B4Bám_³uj¢8a+°ÖT+ra qA¼+°+°
Aÿ¼Ø¢+°[´Õ2.»'m´´2.£a£bā#2-2C£|+ ü2T as2 mCd»-2A¼ q¸:Nmÿu2X mCd»
+°+°» 'm´´2.d2m_³ujl°×-2#A¼
1a£ zBº Aÿ¼Ø¢ ]y2N6C» mCd2-2#A¼[=u.Ö´4ü2"
WBº
dA¼4rA¼ØsÖaÐ¯s
C£A¼|4 CdA¼.dØC»,
Aÿ»Ød¯ØdA¼ØCdÐ2
CdA¼ ¢Aÿ¼ T>2DÿCd ,,´vaÐ¯aÙµ¢¸
¢+°2¢=+°BÖi£.dBº;+° ¯s {ÖzA¼?¢¸] a¹¸;|+a+°24r+°[´Õ2] Aÿ¼Ø¢
+2.Ö2 ¯´{ a.Ö2N#¸ +°[´Õ ¯s3 a-TA¼Ø ü¸ mCd»8aBºCd2N-2A¼ ü¸3
a-¯ü ¯s {8 mCd -2#+¹ uüA¼a$ ¯a mÿu2XÖzA¼i¬ KQ[+«/A³ua`q
+°+°» m_³uj-NÐId [LÐ+ra -[» z-2#£2
I-SERVE 65
-TA¼Øq»qA¼
1a£ zBº-u2?«m_³ujd2A¼-TA¼Øl°×m´¯+«s=u ]y2N"
WBº
m_³ujCdCdsÐTA¼2¯aÐ
¯ÀA¼¯ÕsÿªTØX,
[LÐ+ra £A¼Øs2
£TAØ¯ÀsX[µÓyd¦,,
d¯sm_ ³ujXµÓqt
£.dØ£.d+ ° Ö ¦m+° ¦
CdmC£´Õ£ØC£ÿu
zÁ» §2m+°Ö³uØ½,,´vaÐ¯aÙµ¢¸
a£ -TA¼Ø-»¯CØd Áag2;+°?«[>24r {2Bý {2!qKm´µÓl°×NL {2B»N+rK'
ám_³uj´L´vak2-N[£ {2N:£Åu® {2N|a´v {2#2N-2A¼ ü¸-N[LÐ+ra2
-N3A¼Ø2Cd a³ÕuCd2-2A¼ ü¸-TA¼Ø-»Nq» qA¼:N[µÓyd2 waiC»
m_³uj-KA[
´+° -TA¼Ø-KµÓutüm´Ö\2] ?u¸BºCd£a4Aff-[ {Ð-2?u {' #ü
4B -TA¼Ø-»N »a4r qA¼[.Ö´Bº2 +¹¯» :N¢Nÿ2.dBº2 +¹¯2 8a£#.»¯Õ Á¼¤X
-2!q m_³uj ;+°!q {A¼K -N [LÐ+ra24r {2A¼K -ag »Ø##¸ .Ö´Bº2+¹¯2 Aÿ¼Ø¢
-TA¼Ø -» Á[ ¯Õ§ q¯Õ A[ AÐa£ +2Cd m´m+«d ¢Nÿ2] A[ AÐa£ m_³ujÖz+°
-NÐIdC£Ð[Āg´Õ¯s£2» zÁ[+°H ¯s {Ð-A+°Áa2g -+[3¢] ¯s=u"
1a£ zBº4aA»£Ja/´µÓ m´+a° `2¢mÁÿÿu4 2C£-TAØ¯Ða±Ā[ Lk2.dB[+«
T[Ö\2.£a3m´+°a` 2¢|+2mA¼D2A¼Öi4rNÿ.dLmCd¢4rNÿ ³uL¶ d£l°×.d´Õ2.d [
Tk Ls[ a2+¹LC»3d¯|a-£Bº-A»m´+°a`2¢[Ja ?u¸BºCd
dAÉmÿu[saTA»Ød2CdAÉ»Cdg2.dT.£aØC»ff
mÿu2X¯Ða´Ö '-TA¼Ø=u {2#2A¹A[[T.£a`.»¯Õ.Ö_Cd£-£a-2!q
-+°BºJa-TA¼Ø/A¼[-2Z+°L2]!q̧4A:´{Bº:+°Bº:u ?u¸BºCd£|aT?«"
WBºa£ -´?«+« K {- uÏ¯ÕgX¢/£ {-u2?« Kl°×CdC£Ð[¢Nÿ2.d ü¯Õ¯ÕgX

l°×´?«§2N-2A¼.»CdK_N¤[-¯L2]» z+[+°üü.»d ü¯Õ ]y2N-2A¼+¹¯»
:N-TA¼Ø:NU {Bº-2#+2Cddz+«s>Cd.»¯ÕKl°×¢Nÿ2.£ z
;+°7Å¢®;+°µÓ¡A¼¤Öþ«@ÖzA¼t£Bº£¢?«4a+°Bº£BýA¼4aÙ l ×° ÖR®
'm´´2 .d2¢
m´X ¯s vá C»ja£ff-[¢Nÿ2.£Bº+2Cd+ru[+«3CÖHTCdl×° £Bý+« ) 2A¼a±Āazü
-´{ +r£ü¯Õ ]y2N £Bº 7a _d# { =2Bº ÖBº A¼4ÙL+« ÖR®
) A¼24r {Ð
á Cdj»4Aff-2#Cd+°©Ā§üK.Ö´{+[) 2A¼a±Ādü-´Õ Ð [-Bý4r#§
I-SERVE 66
CÖHTCdl°× £ÅÓ®l°×Ā+rCds4r ³Í£+rØü/Á»W ¯s´L¯ÕgX:u|4 {2#2N-2A¼+°»
¾Á¼tü /Á»µ[+« +[ m+° ü 8a£# .»µa
8a£# .»µaf -2!q 8T?«" +°H2.£a
- #+°H2.£ £a z2A¼|a+°H2.£ [.Ö_C£a£"3+°üüAÐa£C£ zĀNÿ2.d
A¼ü.dl°×N -2C£ ĀNÿ2] Cda £Cd :N +°ü -[ .Ö´l°×2B» WØBý+« -agÖ±pCd2N
-2A¼|+/´µÓ m´+a° `2¢» dCdC£Ð[4L2]-2Cd.day.»µ+°+°a£ {Ð
-TA¼Ø ¯CdØ2 -+¹ Bº2 »¾¯azØ ¯Ă¢ 4ü -TAØ¯2Āa£ü Cü\2.d+[
-NÐIdC£j2A¼¯ÕgX¢ {2Bý±p
1a£ zBº4aA»£J-m4³u2 ü¸£l°×´L´vak¯ÕgXüDÿ2]2N¯2A»³Íüq {¢l°×ü+¹¯2
¯2A»³Íü-Bº4 £a4+°;+°?« -Bº4C£
;+°Bý+«:´{B»m±Ā`2±paz2N:2mNd4¹ÅuüKu4r» {£az+rK3:2mNdü8
TdKm4³uÕ 2.dBº2qA¼+°.dBºA¼.ÖTTA¼-K:2C»£Bºm_X+« {´{Bº-2Cd
u4r´[.»¯Õ3:2mNdü:´{Bº:u=2A¼l°×6±pdaz"
´{aØ§+° z
WBº a£ :2mNdü ]Cds2 ´Ë# ´?uN Áa£gü :u2?«T 8J 4B [ajüÖ
.ÖiCdØ2+°2!qDÿ24r»|a-¯ÕsCdÐ2+°üT+r {3+rµÓ2+°2!q¯+°jÖN
]CfCdCdÐ2-u2?«3
]CdsCd´vaÐ´vaÐ£¯ü-¯L2]´{aØ§+°24ra±Â2N2N uÏ»2mNd+°|aj2mNd
m±Ā`´2.d+° ÿª Cd´2.d+° -2Cd¦+°a` .dCd
§ d -TAØ+r +°aj ü=[T2N?«+« +°H´Õ´{aØ+§ ° [
á3´{aØ§+°»m´+° X4rA[¢ {2B»- d£ü¯2Ö>Tµ}2 .»Cd:2mNdN´Ë?uN
a´Ö'm´´2.d 2C£´{?«§2N'Td»
d2Cdm´+° X2TAØC
az2Cd ³uµÓÐa,
-ĀØ d ÿªCÖi¯s
£Ø´s2¯aÐTA¼2>4C,,/´[AÐ+°Ø2
d»m´+° XA[+«3mµÓd 2á Cdj dÖz+°- d£ü.»Cd » 'm´´2 .d 2C££Ø´Õ2´_Bý
{2N-»mµÓ¡X[a´Õps2N-2A¼ ü¸3´{aØ§+°2¢ÿu4Ö ]Cds2¢´{!q§]Cds XsA[¢
ÿu4Ö´Ë#´?uNu³uØÁa£gü mCd» m´XD2D¯s2N-um´XD2D ¯s3:2mNdü
3Áa£gü.d¯s£d[ 2-2?u z
Cd µÓVa2 A¼4ÙL+« .»y¯L+« -+°Bý ´{aØ§+°2C¹ l°ûBý U£Cdj3 µÓVa£[ TBý]¾´?«§
ÖR®±pdBº+°+°'ÖR®±p Bº »N4B£Bº.»¯+»+°üü¢;+°+°ü»4+°-´?«
£Bý ]Cds Xs Cd +°H2.dl°× Cd Áa£gü m´XD2D¯s2A» 4r[ ±ĀCd Áa£gü
m´XD2D2.dA¼-2A¼.»Cd£Bý±ĀCdµÓVa2¢ {:2mNdN4¹Åuül°×A¼ac £Nm+«d ü.» ¯
Ā agØ2 {2BºA¼
:2mNd2»a:2mNd4¹ÅÓ2»a CdµÓVa2¢:2mNd4¹ÅÓ2 {2#2N:2mNd2
´{aØ§+°2¢ÿu42+°+°ÖR®±paz2N+°+°» CdµÓVa2¢8a+°Öm+«dü+°[´Õ2.d {
I-SERVE 67
1a£ zBº4aA»£Ja.Ö´ÕA[[_?«§»ü»üm´´2.£ü¯Õ§2.» ³Õu 4üA¼a`»
´{aØ§+°2A[¯Ða±Ā[ L+2.Ö2T L2.d2Bý:u=2A¼l°×-Bº4Cd£2!q'm´´2.d2
¯gü´2.dÿªC£ü ü¸8aBý2NJa.Ö ´´{aØ§+°2¢ÿu4Ö
]Cds2f¯+°j´2.dÿªC£ü ü¸
8aBý2N¯+°jÖ]Cds2¯güÖm´´2.£[m´XD2D¯s2A¼[Ja2#£a-2A¼.»Cd-¯ü
3´{aØ§+°28T?¢+2.Ö2T L2.d [-Bº4Cd£
WBºa£ /CdXs m´+a° `2m±Āa2ÿª22S ¯aÙA+r>4A¼CdXs m+° [T L2]
{£[aÙ`ám_³uj¢2]¯+°j´2.dÿªC£ü´{?u§dK£?«¢´2S+°a` m´m+«d >L\
CdAÐa£ ¯üg ´2.dÿªC£ü ´{?u§dK £?«¢2] m_³Íj2Bº2 -2C£ ´{?«2§ A¼K 3 m_³Íj2Bº2
ÖzCds2 £ µÓVa» -[ -Dÿ [2.» .ÖiCd£Ø[+« ¯mC£Cdj m±ĀùCdj ³Õua`Ø 4abāBº 2?« á¸
8aBºC£dK3m_³Íj2Bº2¢ÿu424r {2B»A» C£ ©ĀØNµÓVa£ü
»f-[-Dÿ [2.»
.ÖiCd£Ø[+«
U {Bºf -» á 8aBºCd2A¼K -+°Bº .Ö±Ā -2C»4r+° 3 .ÖiCdØ» » -»
-³u2+raÿu .»Cd-³u2+ra » áK3¢]2.dBº2-»ÿu .»Cd ÿu .»Cd ¯Ă
-» áK[µÓydÿu .»Cd_N¤-» áK:2mNdÿu .»Cd :2mNd » áKA»³u ÿu .»Cd
A»³u » áK
l°×2Bºffÿu .»Cd l°×2Bº -» áK_2Bº -» ÿu .»Cd

_2Bºf-» áK
±Â2A¼Cd2N ' m´m+«d¢ .ÖiCd£Ø[+« Aÿ¼Ø¢ U {Bº» á ]y2N 4+° :+° 3 áC¹»
Ø ³Ía2.»¯l°×2#±pC» uÏ2» mNdü´[.»¯Õ´{Bº'U {Bý»
uÏ[f-2?ua+°a| j2mNdü
´[.»¯Õ´{BºJBý»
+°asf-2?uaCdCd āHCd24r¯<A¼¦0uü-ÿªT2]´{Bº
ÿ¢+°sf-2?ua
:»J´?2§« .d+¹l°×2B±paz´{BºJBý»
Ā+«f -2?ua
Ā ØU {ü2C£¯ zmAüCda24rüJA¼C»HdB»+°!¬§´{ü¸u¸4r¯<A¼¦<m´¯24rüü¢
¾í++«2N+Xa4Cd» {2?ua¯+rNTW§U {ü mCd2'+°ü2¢[ÖzA¼?«>j¢»3Cdj
uÏ£[¯2±ĀN2.d+[¯<A¼¦<¯acql°×2B[µÓyü24r {2#£a L+2A¼a Aÿ¼Ø Āgaz
U {ü-»+° »ü>jü+°Õ .»¯Õ z+«s[-2A¼l°×2#£a:um+° z+«s+« +ra`Ö- uÏ
ÿªT+°ü uÏ ÿªT+°ü 4B » /CdXs m´+°a`2Öz+° ] L ÿu42¢ ¯aÙ
m±Ā2Cd2¢u4rT L2.£
¯üg Ö'm´´2 .d2¯+°jÖ]Cds A¼a`2¢=um´XD2D¯s2A¼[ {Ð¯2A»³uÕ ¯s£ {
Km´µÓl°×ÿu 28T#2!q¢´ü {2B»U {Bº.ÖiCdØ¯Ða´{Bº¬i# {2B»l°×2B_2B 2?«
Áa£gü ´vLs4r >Bü J?«[ .d´Õ2.» :2mNdü l°ûB >Bq +°+° ' >Bº .»Cd £ül°×
¯2_2Aÿ¼2=ul°×A¼aCd2N-[
a£ um4Cds4r3¢]2.d».Ö´Õm´m+«dm´+ra2¯aÐ£Ø´sÖ.ÖiCdØ2;+r+°
´{aØ§+r[+°H2.d+[A[¢+« C£m´»W2.£[+°H2.d+[3´{aØ§+r[ mCd»Cdl°×
+üCd±ĀmCd4r¾´#§+[
»Q[¢3±ĀA¼ ¯s+°2£Ø´Õ2]/£Q[A?«qff-»mÿu2X¢
´Bý±paz2N-2A¼.»Cd'A»³Í2CdaÙCdÖ.ÖiCdØ2UT2.d#2-»;+°CdAÿ¼a£j[+«3mµÓd2
:]y2N'U Aÿ¼aj2.»Cd»m_X+« {£-[ÿuTps2N'ÿu [H] {¯ d2¢
Cdl°×¯2m+°T2.» ¯<A¼¦0uüA»³u2¢´ü {2B» -ÿªTps2N¯<A¼¦<-ÿª£ü+¹¯2
:NA»³Í[A?«_d?«+«a£ Bº2qA¼
I-SERVE 68
+rK¯<A¼¦0uüql°×2B:N ?«§4rl°ûa¹yqA¼Q[+«¯2Āa_ü»+ra`2-2A¼ q̧
-´{Bº´{Bº ' A»³Í2CdaÙCd .ÖiCdØ2 :2mNdü» +rü ü AÐa£ _d?«+« m´ ³Õu2] l°×2B
_2B 2?«Áa£gü.»L3dÁa£gü».d¯s£»ÿu£KCdAÐa£¯<A¼¦0uü
µÓVa2 ¢´ü +°#§_Bý { U .ÖiCd£Ø[+« -2Nps2N ' m´m+«d » z zl°× Ø ³Ía
m´+°a`2¢mĆdØ+°m´ `2-»ML¶+°m+«2A¼TĀsa24rT L2.£
+°+°UTa] {£»ÿu 24üUTÖz+°µÓVa2¢ {2B»:2mNdü.ÖiCdØ¯2á£[
±Â2N>B¬i ´Ë ?uA¼ül°×l°ûB.ÖCi d Ø¯2á2Ù +°H\2]´Ë?uNTd ü-ÿTª 2´ q¯ s £az
:N»UT2] {£-»ÿu 2/2Cd a|+Ā4Cd2N» a`«2.£[-l°×£+°'
m´m+«d Ā4A¼
¯Ð´¯´{üs wa2B» - ¯gü
1a£ zBº4aA»£J¯ Aÿ2-2C£D2_m´XD2_ÿu 2JA¼ 3Aÿa´Bý {2N¢+°2¢

.d ¯s-A¼t2¢KÅÓ̧¢aC£üJA¼-»+°.¹#¸D2_m´XD2uü+°[´Õ¯s£az:2Cdlû°
D2_2ff
-2!q 8T?«"
m´XD2_2ff-2!q8T?«"£?« ¯Ða´2T L2.d2Bý

WBºa£ K3¢.d¢Cd4r {2ND2_2¯CØd ÖC»m´XD2_2l°ûB=2C¹+2Cd¯CØd »
+r .dy4A-[3¢]¯s£ {-N=´?«+ l°×A¼aA¼¯2A¼abā28AÖi£¯|am´XD2_2-»N
TAÉØ¼ mCd» A[JA¼¯CØd »3¢.d¾´#§+¹¢l°×
'¯Õ§ m+° [4L2]Kl°×/CdXs m´+°a`2¯aÙü¢T L2] {£>4U
³Õua`Ø4abāü z4Ùa¯2+°ü¯Ða´{q-[-+°Bº[a´`.»¯Õ {£'¯Õ§¯2+°u[+«
+ra`Ö-TA¼ØÖz+°¯Ða±Ā[¯ÕgXm´+a° `2¢_³ z0uü4rT L2]'m´´2.d2-2C£
m+° _A¼¤Öm_³ujT as [[a´Õ2.£
3m+° 2¢£¯£_ü2.»Cd £¯üÖ]i mCdØ2.»Cd U {Bº;+°¯Ð´2¢2] a¹¯Ð´2¢+«
ÖR¸#¸4r ;+° A»³u 2¢2] a¹ A»³u 2¢+« ÖÅÓ¡s£Bº :A¼2C£ T as2¢ ÿu4» 4+° >j
á2áüC¹l°ûBý' um4mCd´2.d 2C£¯ÐĆdüØ»-[»´vaÐ»m´X±ĀN2.£-Q
4r+°' um4mCd´2.d 2C£³Õua`Ø4abāBý ¹a£>Ø»-[l°ûB»/CdXsm´+a° `2m±Āa2ÿª2¢
Bº ¯aÙ¢T L2.£
¢+°2¢ um4C ¯Ð´¯´{sü» - ¯gü {£d» m´¯ÕN¤ {2N+rKu4r3¢]2]
.d ¯swa2B»- ¯gü¯Ð´ z¯´Õs-[
¯s A¼§ A¼§2.d
¯Ð ´¯ ÿªdC»,
U ¯Ð ´>4mA¼´2
TN¤»A¼ØTA2 a,,´vaÐ¯aÙµ¢¸
{Ð.d ¯'m´´2.d 2C£l°ûB;+°¯Ð´»A[¢ÿu424r a¹¯Ð´2 {2N'
I-SERVE 69
aw 2Bý2?«+ C»BCÖHdBº2+¹¯2ÖzA¼?« A[
um4Cd fs -£a-u-Bº2 ü¸ -N[>24r»

¯CdØ»Öf-mÿu2X+°ü4C¹2N+°+° »3 um4Cds
U ¯Ð´2f-2#£A[¢
-2Cda£bā4 Ö¯Ð±Ā[
Cd¯Ð´2f-2#£[mA¼-»N¯42 a`2+°+°[mA¼¢ .»y
¯Ð±Ā[ Cd ¯Ð´2-2#£A[Cd¹+°H´Õ m´´2 .d2ÖzCds2-2C£mÁÉ¼ U {BÖi³Õua`Ø
4abāBý¯Ð´24+°A[[U ¯Ð´2-2#£+°+°a£ Kl°×+°[´Õ2.»'m´´2 .d2-2C£
U ¯Ð´2¢-2Cda£bā4 [CÖü¯+¹+°+°»:2Cdl°× z2A¼.d¯Õ2A» .dBº[Q-KQ2?¢¸
+°[´Õ¯s {2?uaz»A¼24B
A¼2§ .d-A¼2§ .d
mµÓ¡Cd2.d-mµÓ¡Cd2.d
-ÿªCd2.d -ÿªCd2.d
¯aÐ2´µÓØX,,
-2Cdl°× z2A¼.d¯ÕA[K.dBº[A[KT[A[KT[A[K-ÿªT2]A[K
-ÿªT2.d[A[K -[2?«K'¯Ð´2¢.dĀsBº -[.Ö_C¹2N+°+°» µÓVa2±paz
Cda£Cd -2Cdl°× z2A¼.d¾¯a4[A» µÓVa2´{#§Bº2u2?«T=¹>L\±pCd£az: K
£¯ü múÿ £q :+°Bº
-A¼§2f -2!q ' >j¢ .dBº_Bº[N -[ mCd» -ag2 .Ö±ĀH
=2A¼+°2!q'-£N>já2á¢=´{B¹;+°ĀL-ÿªT2´_Bº[Áag2-2# {2BºA¼
-ÿªT2´ _Bº+° ±pC» -N £¯4r Özüw+C»s Ā +rµÓ2 qA¼ +°+° ' 2mCd2¢
-A¼§2ff
ÖzA¼¬iÁül°×:u|4-ag2.Ö´{+¹£H
1a£ zBº6C»4aA»£'£¯ü¢ÿu424r {2B»»A2Cd£+rØümµÓ `2 ü¸+°H|4Ö+°2
4B:u2?« ¯Ð´2¢ÿu4» - {Cd2N4A-u2#´{Bº
Ö+°2 ¯CØd 2f-» #=u
l°×A¼aCd2N"
WBº-N¯L4rA¼Ö+°2-2!q m_³ujÿu 2-N=´{BÖi£;+° ĀLU ¯ÐÁ¼µÓ¢
-ÿªT2´ _Bý {2!q -´{BºN £¯£ a´24r /A¼bA¼¤Ö Ö+° a´24r 3TabTā 2]2A¼K
-2A¼ ü¸ -N ¯Ð´ a´ K .Ö´ .dy +rKm_³Íjÿª ¯ÕgX 8 >j¢ 8 A¼µÓ¢ 8
;+°Bý+ -ÿª 2¢+« ]y Td2 +rA¼ ;+° ĀL -ÿªT2.d _Bý Td2 wa2Bº ĀL
£¯4rCd¬XsC»=Cds .dy+rK=´{Bº-ÿª 2¢+«a£[N£¯4ra±Â2A¼ uüA¼-2A¼ ü¸
m_³uj dCdÐ2-»N£¯£a´2+r B[+«JüqA¼+°+°»-N¯Ð´2+r B[+«JüqA¼
-2A¼ ü¸Ö+°2¯CdØ µµÓÐCd -Bº2¢¯2A»³u2qA¼
Ö+°2 ¯sCd´ U {Bý+« 'A»³Í A¼üC¹¯2_2Aÿ2¼ Cd´ A¼+°´§ B ý ¯üg A»³Í [ NH2.dl°×£
´{aØ§+°2 mCd2 NH¾´#§A¼
¹_N¤ a³u2+ra
¯sAÉCd£jmCd ´2.d+°,
:X´{aØ§+°2m±p+°s2
A»³uÄĀX£³u+°¦,,´vaÐ¯aÙµ¢¸
I-SERVE 70
¯Ă_N¤-³u2+ra2´2.dCd£jmCdü'=[TN+°H ¯s´{aØ§+°2:A»H24µÓVa2
:A»3X£³Õu+°A»³u 2Q[+«Ö+°2 .»yA+r£µÓ2qA¼
4 [+°/CdXsm´+°a`2¢E¢±Ā0uØ2¢3X£³Õu+°A»³u2-» #.£uĀa¸ ]y2N'
T a`-+°Bºl°×¯ Ðaz2.d+¹£H
1a£ zBº4aA»£:A»T?«"µm¯s2¢¢+°2¢-2A¼a.Ö ´´{aØ§+°2»a4r {2NJa
.Ö Ń»a4r {2N¢+°2¢-2C£ uÏ»2mNd´2.d+°2+°|aj2mNd´2.d+°2m±Ā`
´2.d+°2¯güÿªCd´2.d+°2-2Cd¦+°a`.dCd§d2-TA¼Ø+r 2+°aj '
=[TQ+°H ¯s
´{aØ§+°2f-2#£a LJa a¹u.Ö_Cd£a:A»T?«"
WBºwa2Bº;+°!qdØ».Ö´Õ2N´{aØ§+°2Öz+°
- a£s ¯gff-2!q¯+rj ¯gA[

á| H24a±Ā ¯g J?«¢ {2B»Cd£jmCdü4?´§« B ý ¯üg Ö+Qt {Ð.Ö´Õ ´{aØ+§ 2° 8aBºCd2N
1a£ zBº+¹?«3+rµü+°H´ÕC» mCd2_2Bºa£azCdd a {Cd2A"Ja.Ö ´¯+°j ´{aØ+§ r[+«
¯güCdÐ2=u¯2ÿªT¯s2N"
WBº¯2ÿªT2.»Ā +rµÓ2qA¼4+°»¯+°j´{aØ§+°2JA¼¯gü´{aØ§+°ÿu A[JA¼
¯güA»³uÿu :u2?« Km±ĀXÿu¯Õ+rü[» z-2#£ zÖ +° 2 ü¸ W2.d ü¯Õ N
¯+°j_2Aÿ¼»+rK¯gü_2Aÿ¼2+rA¼-2A¼+°»´{aØ§+r[»-u[aÐ]2.£
1a£ zBº_2Aÿü¢l°ûBÿqAü£d"
WBºq|+T"_2Aÿüwa2Bºa+rü;+°?«+raù Āga´2-TA¼Ø»Q[¯Ða´2wa2Bº
+raØ Āga´2».Ö´ÕH24A»³u»Q[¯Ða´2
{Ð.Ö ´¯güA»³ÍCdj+°Ö¯üg Cd _2Aÿ¼2 {2A»A[[4L2] 2.dayü.»d +°
|a¸A¼=2A¼+°2!q3¯güA»³u2=´?«+°´{Bº_BýA¼ {Cd» {2N6£Ö+°2a£ Bº2qA¼
-2C»4r+°;+°Bý+« Ö+°2 ]y£¯güA»³Í[+«+ra`Ö¯güm´´2.d2W2]±pA¼W2.»N
_2Aÿ¼2 mCd»+°+°»Ö+°µm¯s2¢¯güA»³Í[4L2].day¾Á¼t4r {2BºA¼
'TAÿ¼24r[a¶ .»¯l°×2#ÖBýC» U {Bý+« - ¯güwa2B»
¯Ð´2¯´Õsf-['
Td2Kl°×´vaÐ»T L2.£
'¯Ð´¯´s Ø ¯gü¢Āg a >24 +ra£üC¹XL|4N3X£³Õu+° A»³u»-2A¼|+
»Q[[-u[aÐ]2.£
:+°CdCÐd uÏ2 ü¸+°H4| z+«s 4Bwa2Bºa+rü;+°?« U j+«s Q[|+ a¹ áCdVd ¯g
wa2Bº NTA»³u z+«sCdVdIC£ ¯g:A»
'a+°Ö zl°×sü+°ü4rü2!q£¯ü ü¸´{?«§m´´2.d2JA¼ {2B»3¯+«s[´LCdØO2.£H
Q[»
-¯2¯+«sÖ42f-2?uaa£¢»AÐádz4r2Cd2¢-a Bý+« 1+°k á Cdj
Q[»mÁÿÖ424r/Á»W2.d¢Cd£Bº
4 [+° ' ¯aÙ ¢¯ÕA¤2Cd .day .»¯Õ W ³uL¶ ¯aÙ 2]a£¢»ÿ4ª QÙCd JA¼ .day
.»d ¢Cd£BºA[¢+« 2m´W» 2.» z2A¼a ¯aÙ ¢>L\.day üÖH+°ü=u {£Ö
;+°ĀL¯Õ2³Í ¢+°2.»¯ +¹ Bº2 2]N
I-SERVE 71
ü´Ëz¯Õ2³Í ¢+°2
¯aÙ¢1a£ zBº ´{aØ§+°24L2] L+2Cd T L2.d [ -Bý4rBº W ³uL¶

A[+« ¯ Aÿ2 .Ö_Cd {2Bº4r
D2_ m´XD2uü¢8N ¯CdØ2f-[-Bý4rBº 'm´µÓl°×
¯ Aÿ2.Ö_Cd {2Bº4r ¯aÙ m±Āa2ÿªÖ2N'¯aÙ¢ W ³uL¶ m´XD2_2=´{Bº
-¯CØd »K ' m´´2 .d 2C£ m´XD2_ ĀgKd K T L2.£Bº -u 6C» ' m´´2.d2¢
ÿu4Ö»A2Cd ¢Aÿ¼A[+« ´ËHCdÖ Ö+°2-¯CdØ2=2A¼l°×+r [1a£ zBºm´W2.£Bº
A[JA¼ W ³uL¶ Ö+° »N m´XD2_2¢ ÿu42 +rA¼[ [a´Õ¯s 1a£ zBº ´vaÐ2
-Bý\´{aØ+§ ° T a`+Ā\¯s ´{aØ+§ r[¯üg ¯+°j ´{aØ+§ rü4rTÿu4rü.»¯Õ .d´Õ2.£Bº
3Cda£Cd¯+°j´{aØ§+°2¢2]¯gü´{aØ§+°2a£ Bº2-»N|+ ü2T asa´2-[l°ûB
T L2.£Bº-uT L2.dBº2¢U {ül°× {2B»_2Aÿ¼2l°ûBwa2Bºa+rü4r {2#2A¼[¯gü
_2Aÿ¼2+°£¯+°j_2Aÿ¼»=l°× m´ A¼+rL-[m´¯+«s ]y2NA[[+Ā\2.dBº2¢[ u[+«
¯´Õs ¯Ð±Āü[fwa2B»aw 2Bº- ¯üg K

um4Cd fs -»N¯Ð´2¢ÿu4» K W ³uL¶T L2.£Bº
' ¯Ð´ ¯´{üs A?« ¯¯Õag 2 4r CdVd ¯ÕXg ¢ {2Bý±p£ü2!q A[+« -¯2¯+«s
Ö4» 2] /±Ād2 -2# W ³uL¶ a£¢» dz42¢ >[j2.d¢» +°©Āka ü
4L2]m´¯+«sCÖ.£yBºQ[C¹» ¯aÙm±Āa2ÿªÖ2N:+° z2A¼l°×Ā4A2
1a£ zBº4aA»£-aBº= a"1+°kBº= a"£ÅÓ¡®=´{Bº>[j2.d ¢Cd£a"
£L¢1+°kBº-aBý+« -¯2¯+«sÖ4r[=2A¼l°×/Á»W2.£Bº"=u/Á»W2.£Bº"
WBºa£ :´{BºmC»C£dz42] L+« ps2N+°A a¹dz42A?« AÐá dz42
] L+« .»y¯L+«TXJLÿªÿua2Cd\Ù2.dBº2+¹¯21 ³ÍTk {wa2Bºa±Āü¢ÿªT
JN+« N\ a£¢Cd£Bº £?«¢ ÖzA¼?«N ´L´vak24r Tk Ð2µÓC¹ l°ûBý 1+°k µÓVa2 :N
¯A» {Bº-»dA¼ 2µÓa£$AÐa£>[j2.d¢CdN:+°wa2Bº µÓVa2+2CdA»»2mA2µÓC¹
+°H¯Õ-aBº-» áC¹±Ā2Bºa£$-»l°×a 2µÓa£$AÐa£>[j2.d¢C¹2N
JL¢-aBýÖz+°-4rd Aÿ¼aja£$Öz+°-2µÓ - CdL2.d ¢CdNJÅÓ¸l°×¾Á¼
Cd2mBý l°× aBºA¼a¹ØAÿ¼Bº»£Bº´{#§¢Cd£Bº
£L+JL+a£>ØTd2¢-Dÿm±ĀdÿqAü+°H\-+Á³Õu`ü ¯C¹ ³ÍdzA¼¤2
;+°?« >a4¢C¹2N
3dzA¼¤m±Āa2ÿª2¢Tk {Öz+°wa2Bº µÓVaÖ-aBý¢Ā Ø ¯Ðÿu 2
m´»W2]-NAÿ¼ajÿu .»Cd /Qt´sÖdzA¼¤2 ü¸ +°ü4¢»U ³Õu2¯CÖü¯+[¯Ð>
£ØÖ³u2C¹-CdA¼¦<2¢´BºC£Bº
-´{Bº+°kµÓVa2¢´L´vak uÏ£Cdjl°×BÖi {1 ³ÍTk {3dzA¼¤a242¢»CdCdÐ¢Aÿ¼
.»µBº
I-SERVE 72
ÿ4ª QÙC¹Áµ» 2Ó
3d Cd /Á»µ[ +°a¨¹´[Cds¢[ wa2Bº _l°×üC¹ m±Āa2Dÿ2.d¢Cd£Bº -N

8T#2!q
-a£'m´´2.d2¢:2Cd 2NU {ü£aKJL¢+2A¼a>[j¯s£aK L+2A¼a
a`«¯s£aK {Ð -l°×2#£ { -N ¯C dØ2 +rA¼ a+°a +rü4r +°[´Õ2.» ' U
µÓVa£ü[2?«¢£Ø´Õ2];|+á Cdj/£Bº-CdBº[CdØBº£µÓa³ÕuCdBº-CdBºµÓVL
'+°[´Õ2.»µÓVa£üK-Cd[»:T mCd2-[C£Øü:T>[j¯sW¯s {2?uaz'Td [
+°a¨¹´[Cds =2Cd ¯§24r.Ö_C¹2A¹.dBº
udC»mTdC»£+°A]C
£d2ÿªC£ÐÿªTC££ÿªd¦,
- ¢[CdØ¦µµÓÐC¹d2´{a£`¹
³uØC»³uØ »µÓVa| ,,
d82»Xs³u2C£a2
dµhiy2 ØC»³uCd ,
/ÿCxT uKC¹
£d2³u[s³uØC»,,´vaÐm´+a° `¯aÙµ¢¸
3á Cdj=´{Bº>[j2.d>[j2.dBº a`«2.d a`«2.dBº+2Cd ¯´{ {2Bý
+2Cd ¯´{ q+°±p Bº2-»N 3dl°× qA¼ =2A¼+°2!q 3dl°× >»jqA¼ 3d [CdØBº
µµÓÐCdBº N¤+°düq[´{a£`´{aBº'µÓVa2¢=[ aü ]y£3d¢8
a {2BºA¼
¯CØd 2:u {2N4+°'µÓVL¯2³Íam+«d +°as 6³u2Cdl°×Bº[4rKq+° ¯2³Ía
m+«dl°× 4LÖ ³uCdBº -[ 4rK = wai£ÿuT ¯s £ÅÓ¡® - uÏq =2A¼+°2!q 3 á Cdj
= LK¯2³uL2.d¯2³uL2.dBº= L.»Cd¯2³uL2´ _Bº_BºBº
3á Cdj-2CdBº8+°a´{Bº3+rµÓ2+°2!ql°ûBº¯+°jÖ¯CØd a´{Bº-u2?«3
á»µÓÐaBý+« £µÓ2=u¯2ÿªT2.d 4üA¼"
)-a£
8A¹©Āüq[3á Cdj»»ff-[ {ÐCÖü¯+¹>jq[-$Bº {

»Ð£µÓ2q[[CdØBº {»ÐA¼¦<¯acq[[a£ dzBº {»Ð
4 [+°
udC»mTdC»ff
»82»Xfs f-»µ¢¸+rüÿ4ª QÙCd ¢ w a 2Bº -Aÿ Ød 2¢

µ¢¸+rü4r {£az3wa2Bºµ¢¸+rül°×4ü-Ðdm+° [_?«§ 'µ¢¸+rü a¯ Ly W
³uL¶-2N¯s £Bº üÖ +°a¹¨ ´[Cd s ¢' a¯:u|4 {2N-+°Bý 2mC£ü»+Nt4rÁü
a.»¯Õ µ¢¸+rü4rCdd a.»µa ³ua¶üµhHi ¢:N q
1+°kBº+°+° -a£ {Ð³u2Cdl°×Bº {+rA¼
¯2³Ía m+«d+°as»»f -» -³u2+ra
H£Ø[ NH¾´#§=2A¼+°2!q> aùüq[µµÓÐCdá Cdj {»Ð
d¯Ø£³u2+°C¹ÿu¹_N¤aØ¯ØH´ØC»,
³uC£Ð´Õ¯: ¢+r³u[s[_Aÿ¼ØC»,, ´vaÐ¯aÙ µ¢¸
ÿª4 QÙCd¢:N -AÿØd2¢ µ¢¸+2°
I-SERVE 73
-³u2+ra´LC£Ø42 ü¸ .»y´ËHCd28T?¢.Ö_C£T= BÖiC»»+°as»-³u2+ra2
¾´#§+¹l°×2B {2?uB¹= Bý_N¤¢'+°aj ü¸ .»y´ËHC£¬i¯<A¼¦0uü-2#¹-u2?«£Bº
'¢+rü-[?«K.d2´Õ£¯|a£Bº= Bk .d2´Bº2qA¼£Bý+« 8a+°Ö_2Aÿ¼ qA¼
¢´ü8]Cds Xs >[j¯s2A¹_d#-A» -ÿªT2´ _BºCd2N+°+°
»:u2?«
£Bý[ff
:N£Nff
-N£Nff
:N ]y+°H¯Õ2N:NCü\±paz2Nff-['a+°Ö]Cds
Cdsü´LCdØO2.d
ĀÐC£j2µhi¦m+«d ù[
4`¬¦+°a£j`« ÿu4µÓ¦,
-³u2+ra T BÿC£j
+°a£s³uTX ØC»,,´vaÐ¯aÙ µ¢¸
'µ¢¸+2° +Nt aüC¹ÿ4ª QÙCd ¢ -AÿØd2¢ µ¢¸+2° 4r {2Nÿ4ª QÙCd ¢m´+° C»¦m+«d ù[
4`¬¦ +°a£j`«¯aÐ µÓ¦-[ {2Nm´+° C»¦¯aÐ µÓ¦-»aw 2BºÁüA¼4a|Ù a
Cd3Cdj¢[-2µÓüu4r {2Bý3Cdjl°×ÿAq ü+°H2.»¯C£ÐN4ùü.»Cd A» ³u2mNdN
´L+°a£ü.»Cd 8»¹´ü.»d_BºCd {2!q3¯C£ÐN4ùü:2mNdA¼ü
»»f-»
mÿu2X¢´Bý±pazUT
»»+°asff-[-+2#£Bº
+°.dps2N.dBºK.ÖTT2?¢2NTK.daj2¯Wps2N¯W2.dK zl°×£¯
.dps2N.dBºK£ü+°a].dps2N.dBºK:2A¼¢»+Ö ° Bº££l°×J?«C¹8¯2_2Aÿ¼
qA¼-»A» £¯s 2
:+° ¯Ă2N -N =´{Bº a+°a+rü¯2+°uA¼ü .»¯s {2#2N Q[¢ mCd2
³ÍCdjBºÖiKl°×m´»µÓ2=+°Bº2N"A[|+¸µÓÿu42C¹Kl°×¯2_2Aÿ¼28 z2N"
-»+° 2N+°H¯Õ)´[.»µa£ÅÓ®¢;+°Bº mCd2q]:A¼2C£»» .»µ2!q¢+°2
;´{l°×2#2A-u2#´{Bº8¯2_2Aÿ¼ q[ {Ðq]:A¼2C£»».»µ2!q¢+°2TÐ
±pA"
+r» Ā_A¤Ø
|+ ¬iL2mNÖa´Õ
Ö\¦+°ajl°×aÐ[s
¯242CdØ+rsÐCdjµÓ¡A¼¤»,,´vaÐ¯aÙµ¢¸
:Nÿª4 QÙCd¢ -AÿØd2¢ µ¢¸+°24r {2N
ĀAÿ¼l°×¬i Ö4ü ¯24r[ ´LC£Ø42 .»¯Õ µÓVa2C¹ ¯ĂC¹ _N¤C¹
:2mNdüC¹ a+°a+rü +°ajü .»¯Õ CdAÐa£ 3CdjµÓ¡N¤[ ±Â2Aü[ m´dCd2 .»¯s {2!q
¯ÐAÿ¼aj 24r ]y´Bý'+°aj +¹¯2:2Cd44¹Ùü´BCº £»T#dØ"-³u2+ra »T2µÓVa2¢[+«
m´»W2.dl°×2B {2!q-u2?«£ÅÓ¡®8´[.»¯Õ£3a¹4Ø 2Cdq-2!q£ÅÓ¡®+«+2° 4r4r[
µm¯Àsd24r4r[8Öi£´ü.»¯Õ£A[ ü¸ .»y´ËHC£ü£a-ÿªT2.da-2A¼.»Cd
£a´ü.»¯s£¯|a.»d[£L+«2A»¬+°
I-SERVE 74
[ajÖ[a³u2+ra¦
¯ A¼¦<¯<¦+°J,
d¯Ă+raØ +raØ2£
l°×aÐ´ÕH´ØC»,,´vaÐ¯aÙµ¢¸
Q[¢[ ] L±ĀA¼2
l°×aÐ´Õ H´ØC»f -»N ÿ4ª QÙCd ¢ -AÿØd2¢ µ¢¸+2° ¢ {2N
T\HÁüÿ4ª QÙCd ¢-+°Bº+° B ]y»
:N£A¼» +ra£K».»¯s£» -³u2+ra£K´LCdØO2]¯³uMüBÖi¯<A¼¦
0uü´#¸ ¯ 24rm´ Ls2.»£Bº 2]´[.»¯Õ£¯|a.ÖBº´[.»¯Õ£¯|a.»¯s¯ d2¢
l°ûB£Bý|+J-2#A¼
-Q4r+°)-a£'dzA¼¤2Kl°×K+°mXd¯ÐAÿ¼aj24r ]y´Bý2N¯ÐAÿ¼aj2l°×XĂCd»
6£-Aÿ¼aj d»6£¯|amµ}»%Cd2N-N´{ùØK-ÿªØA¼dK+°H\¯s2N-2A¼.»Cd
{ÐK¯Ð+°aj3.dL2]- Cd¯Ðÿu {Bº {+r
a³u¯Ø»T#2!q ¯ÐAÿ¼a£j[ aÊ24r 3.dL2]£ ¯|a -N mµ}d¯Ă» +°H\¯s2N :+°
T»+° 2CdBÖi¯A¼bN¤C¹¯Ð+°aj3.dL ¯sA[´ËHCd2=u {2#2A¹.Ö±Āu"
T»+°2 -2!q 8 l°×2#£" -³u2+ra£[ NH ¾´#§Bº» T»+2° -³u2+ra£[
NH¾´?«§_N¤+«2A¼´BÃ¯|aA»[+-2#+¹A¼:u2?«[a³u2+ra¯ÕgX ´|aÖ42
Ö4¯g¦l°×a+°a£j`«
¯242CdØ+rsÐAÿ¼2>d,
[¯Ă24¯sÐ2dAÉm±Ā´s
+°a£j£[_Aÿ¼Ø ¯,,´vaÐ¯aÙµ¢¸
'µ¢¸+2° ¢ÖzA¼?« ÿu42ÿ4ª QÙCd ¢[ -AÿØd22¢ µ¢¸+2° ¢ {2N
+°a£j.da`.» ¯#´{Bº¯ÕN¤-¯ÕA¼¤üd2A¼¯ 24r {2BºBº»Ö42)Aÿ¼2>dK {
+°aj ´Ë u¯24r[´LCdØO2]Ö42¢ {2#+°aj ü3.dL¯s {2Bº-u[¯Ă24C£Ð[ĀNÿ2]
A»[K+¹al°×2B3d+ruül°× .»y+°ajü3.dL¯s {2!qKl°×8_2Aÿ¼ {2BºA¼
-ul°×A¼a+°±pC»m´µ2Cdm_³uj¯Ða´{BºÖiµm¯ÀsdÖ+°ajüm_³Íja`_N¤C¹Q[
´Ëu[[aÙ`ám_³uj|+¯ L¯s£»3¢.dC¹3.dL¯s {2Bº-´{Bº4B {Ð[aÙ`
ám_³uj»6±pC£ {
' [aÙ` ám_³uj uÏ2 +°§24r {2A¼l°×2!q ¯4` ám_³uj ÿu .»az ¯4`
ám_³uj|+ a¹ á 'µÓÐaBº' ¯ ¯s +°ajü 'µÓÐaBý+« ¯ a` .»¯Õ {Ð ¯<A¼¦
0uICdBºÖi'µÓÐa¯Ða´{BýÖi±p-´{Bº¯Õ§¢[¯ ¯sU {ül°û»Ð3CdjÖi±pC£ {K/[+« ü¸
ÿªT+«;+° -2A¼28aBºCd2NKl°×8+°aj_2Aÿ¼ /2BºA¼
-Ql°×A¼a+°±pC»¯aÐ¯2+°uü´LCdØO2.d¯2+°ü´LC£Ø42 ´|a¯2£Ø¯Ö42
-# 2?«¯2£Ø¯Ö4r[- ü2Dÿ2]¯2£Ø¯Ö4dz+rsC£j¯<A¼¦0uA¼üd2A¼¯ zBºÖi
µ2CdBºÖiCdCdsÐ MHÖi {Ð=[+°ajü.»¯Õ£Kl°×+°aj_2Aÿ¼2 {2BºA¼
I-SERVE 75
44 [+°'¯2A¼ab 2ā ¢ W ³uL¶m´Ö \2]
¯2£Ø¯Ö 4dz+rsC£jff-»±ĀA¼2ÿ4ª QÙCd ¢

-AÿØd2¢ µ¢¸+2° ¢ {2N
£ü4/±Ādü
-aBºÿª4 2CdB {Ð£+«´?«+«£ü4/±Ādü.Ö±Ā {¯24C£Ø42m_³Íja`2

'µÓÐa£a`2¯2£Ø¯ z'£ü\2?«ü+°ùü£l°×T L2].Ö´{-2C»4r+°Ö42
-»Á[CdCÐd 2-»Á[/´Ö\2.£ {+°+°Ö42-2!q8T?¢ uÏ2-2!q
8T?¢'wa2?«+ 4üÿqA¼»T?¢A¼d .»¯Õ T L2.d
1ÿª4£Bº [LÐ+°ü ¯ Nÿ ´L±Ā+°2 ü¸ K¢[ ¯2+°uüK µÓT2] ±p4r ³uA¼d2¢
4Bº+°#§+[ {±ĀCd £¯ül°ûBCü\±p4r8ÿu l°û.¹#q[;+r+° -ÿªX
+°ü4Cd2N-A» ám_³uj
3m_³uj+¹¯2.» ¯m´d Cd2wa2Bºa+rü;+°?« uÏ2wa2BºÖ42
]Cds Xsm_³Íj+ra£[±Â2N¯ÕgX[ uÏ2-2?ua
:u2?«¯ÕgX+« -l°ûü24r.» ¯Aÿaùm´m+«dÖ42-2?ua

£C¹+°H´Õ'>4CdsÖzCds 2C£m_ ³ujff-»ÿu ´|am_³Íja`2-2!q»»

-[-Dÿ [2.»-³u2+ra2;+°?« {2N-Dÿ [2´_B»N= a"'>4C»s'wa2Bºl°ûB
m_³uj+°2!qDÿ24rq {-» uÏ»m_³Íja`2:NKwa2Bº m´µÓl°×¯ Aÿ2
'a+°Öm_³Íja`l°×A¼a£ü2!q-³u2+ra >4Cdswa2Bºl°ûBTAÉ¼ØqK£?«+«
¯ÐCd2mCd24r-¯ÕsCdÐ2qA¼K¯ÐCd2mCdÖ-¯ÕsCdÐ2+°üNám_³uj;+°!qKCÖHdHA[+¹¯2
ám_³uj-2!q8T?¢+2.Ö2T LĀsT
¢úµÓØ»_d?uµÓØ»-N_2Bºa£X42BÖ 2?«Nm´µ2CdÖ N8 aü
q[N3+rµÓ2u4r¯Ð.dyā Ö N-N8A¼µÓØ +rA¼.d ¯A¼l°×+°2!q DÿÖQ+rA¼
A¼µØqJq[A¼µÓ¢mA¼§l°×4ü áA¼+
8J q[ µÓØ2 3+rµÓ24r 4¹.dL2]#¸4r 8J q[ 3 ám_³uj¢2] +2.Ö2 8A¹
a +°[´Õps2N +CdsN 8A¹ ´{?«§#¸ +°[´Õps2N -A» ' >4Cds -» m´Xÿu¯ zCdØ´{
]´JA¼Ö2Býu4rq[ ¯s { {#¸+°[´Õ2.dBº»m´Xÿu¯
-<2Bº ³Í¯ zmA¼2u4rT¯Ls 2] {3m_³uj.ÖCi d Ø2¢[+¹?«¢+¹?¢ 2Cdm´Xÿu¯4r
¾í+«q 4r»»-»T]mCdÖÿu 2;+°?«U {ü¢±Â# Lps2N>4mCdXÿu¯¢ÿu4Ö
A[¢+¹#¸+¹#¸ 2Cd¬iT`4au4rTBý¯Õ´B»'-³u2ÿu£[ 2=2A¼l°×¯ÀÐ+°L2.£H"
»» 'ÿu ám_³uj+°£»a4rTBý4r {#¸ +°[´Õ¯s¯ d2¢4B-N
ám_³uj¢+°H ¯ {2N=2A¼+°2!qám_³uj¢DÿCdÐ z+üCdü-»£?«+« .¹!qqA¼
+°+° -³u2+ra2 -_B» mĆdØ4rCdj -<2Bº .ÖiCdØ _B» á Cdj+°2!q Dÿ2 +rA¼
-u|4£N-» +ra2l°ûBU£Cdj+°2!q DÿÖN+rA¼+°+° -³u2+ra +ra£ü
wa2Bº4B´L´vak ám_³ÍjCdj+rq
I-SERVE 76
-a£:+°Bº;+°T]mCd2 {2N-³u2+ra +ra£üa´24r]mCdT]mCdÖÿqAü
+°[¯s£az4+°U {Bº'ÿqA[m4³Õu¯s£Bº+rK3ÿqAüC¹±Ā#
{N+°[´Õps2Nff
-»¯C£s¯āasüm´XÁag2¢-4C2d 4r£Ø´Õ2]+°[´Õ¯s» /£az'¯C£s¯āasü
8+°C£Ð[_?«§:[U£Cdjü»a4rq K/3Cdj;+°!qKm4³uÕ 2´{l°×a££H3m4³Õu2´{
mCd2= L++°ü4A¼-A»]mCd2
'TAÿ¼24r¯C£Ø¯C£ØüTÿu42.»¯Õ.d¯l°×»£Bý+« ¯Ă¢-³u2+ra +ra£üK
+`«ĀsazA[ ü¸ +°aj´ËuüJA¼ 3µÓ Cd\Ù±pCd2N:u2?« +°aj´Ëü´LC£Ø42 ´|a¯2£Ø¯2
:NK£¢Ùm´µÓl°×¯ Aÿ2
´Ëu¯+«sCd\±Ù paz+Qt¯2+°uqCd\±Ù pC£az:u¯2+°uü´LC£Ø42.»d Bº2 ´|a
-¯2¯242q+°-¯242:NKÖzA¼?«m´µÓl°×¯ Aÿ2
:+°'+°[´Õ2.»AÖÐi Cd uu[+«/±ĀA+ra`»T?u-[T.£L2]3+ra`2'µÓÐaB»
-[[µÓyaz2]+raØ2+ra`2+°2!q-Dÿ24+°a+°a+rü4r+°[´Õ2.»'AÖiÐCdm´´2.d 2C£
'µÓÐa¯Ða´»-[ÿu .»dBº2 ´|a'µÓÐa£a`:NK B¹m´µÓl°×¯ Aÿ2
)-a£'ÿqA¼ÿu -2C£- uÏ2.»Cd +°ü4C¹2N[ u[+« m´´2.d2-» Áag2
qA¼3Á¼2 mCd2 {2N3Á[+« -ag2á C»j:2A¼¢¯2A»³u2qA¼-2A¼+°»'
Nl°×ü»» '+°Nq>4Cds»» '+°A¼ü[3+rµ[»»+°aj»» +rü2»»AÖiÐC£K-AÖiÐC£K
»» +°+°)-a £
j£ÿª A¼bā+¹s
AØU 2 ¯a,
»ÖiØ¯Õ dzw+sÐ
C£j2 Cda£d`¦,,´vaÐ¯aÙµ¢¸
'µ¢¸+2° ÿ4ª QÙCd ¢ -AÿØd2¢ µ¢¸+2° 4r ]y2N'µ¢¸+r2¢[ÖzA¼?« ÿu42
-AÿØd2¢ µ¢¸+2° ¢ÖzA¼?«ÿu424rl°ûB ]y2N
£ JA» ¯Ă ¾´#§ £ JA» m ´ ¾´2.d+¹ » ´vO2.d £|+ ¯L2.d :A»
Ö42'Ö42C¹»»á ü+°Ø24r {Ð4+° {!¬¸C» {Ð»±Â2A¼4ü {
AÖiÐC£AÖiÐCda±Āüwa2Bº£»-[.Ö±Ā+°AKJü_?«§£?«¢8A¹;+°A[JA¼
K ¯Ă[ü42.ÖazØ.»¯Õ3a´2JA»mµÓ `+as£N TAÿ¼ÿªl°×sü¾´2.d+¹-+°BýC¹
34+°3£a±Ā[ ¯Ă¢/2.d+[ uÏd uÏ[4rK+°ajd uÏ[4rK.»¯ÕCdAÐa£
3a£Nÿ¯s {2Bº £?«AÐa£ £¢ +°H¯Õ±p»2A¼l°× m´dX2.d :u .» ¯s uÏ aÙ2¢ 6C»
Ā+rCds4r:Cda a£Ùü¢6C»á2á4r {Ð»±Â2A¼C£ {
-aBº)A»µ» ÐÓ a£Kl°×wa2Bºa±Āü {£d[»Ð.Ö_Cd£ {-2A¼¢;+°?« á2 mµ}2
wa2Bº N-á2mµ} z+r[Ná¹+°24r-2#£ {»£?«¢¸8a±Ā[=´{Bº3mµÓaz ¯s
¯ÕN¤ CdÐa4rüDÿ¯s2N"
1ÿª4£Bº)-´Ë £a±Āü¢;+°?«Ā ØÖNwa2Bº Ná mµ} Ö N.dCd abā uü
µÓ2<.dm+°4AÁjüÖzA¼¬iT+°H\NĀ Øa´23N AÿØ2Cda³ÕuCdÖA¹a³ÕuCdÖ
I-SERVE 77
-NÐIdÖm´+rW2.»Ná a´2Q[»m_³uj-K3Cdj-Ká Cdj-K:u2?«µÓutüC¹
Ø ³uL¯s {2?ua
3Cdj uÏ2+°ü4+°- uÏ[4r {Ð/2Cd al°û {Ð.dCd abā u+ra A» ´v>d2A¼
3¯+«s +°H\/2BºA[ ü {Ðm+° 24r£á ¯Ða±Ā[CÖü¯+¹4ü4C£ {-´{Bº
Kl°× P®>j {2BºA¼
;+°»ÅÓ K {CdCÐd uÏ»Csd » 6!¬¸C»-´{BºKl°×3CdjÿªCd» 6£á Cdj¯Ða±Ā[
mCd»3mµÓaz2.d
:2A+° »
-N»:N»f-l°×2#+[ á¸ .Ö±Ā'Nl°×ü»» '
>4Cds»» :C£ØN4r3.Ö´Bº2¢£/A»tµÓØ»T#2!q£#[2?«+ -Nÿ©ĀÖ
µÓ¡A¼¤.ÖiCd£Ø[
»»f-»A»£/Á»µ[ {Ð¯L4rÙ»m4³Õu2.£ l°×2#£¯L4rÙm4³Õu2.£ {4+° {Ð
¯Ð¯Ða´2¢Tmµ2X.Ö2A +2#£¯2+°uüTBý]¾´!q§µ l°×2#£+°+°
:+°¯CØd Ö8+rCdj¯Ða´{Bº {-az±p
Ö4 z+ÁµÓü z
¯aÐÿªCd¯g C£j2
¯aÐ ÿª C£[.£Cdj[,
´µÓØCdÐ2Ö4dz+rsC£j
¯aÐmCd¯ A¼ac¦,,´vaÐ¯aÙµ¢¸
:Nÿ4ª QÙCd ¢ -AÿØd2¢ µ¢¸+2°
¯aÐÁa£gü¢¯ 24r {2B»Ā £Ø2µÓ2;+°?« {2N-A»-Nÿ©Ā.ÖiCdØ23
¯ £2µÓ2JA¼A¼Õ§[.ÖA¼al°×2B¾´#§l°×£B»¯ A¼acBº:u2?«¯ A¼acm´m+«d ´|a
Ö42¯ CdÐ2Ö4/.dØC»ÿª4 QÙCd
:?«§ Ö4r[ ¯Ă¢ Aÿ¼L2] -[ .¹?u¸ ¯ C£Ð[ A¼Lc¯s » -[ ÿªC£¢¸
-Nÿ©Ā .ÖiCdØ a´24r {£K -[ ÿªC£ü £¢ -Nÿ©Ā .ÖiCd Ø a´24r {£dK
-ÿª ´vaÐ+°24r4Ls2.d
44 [+°+2A¼a +°aj üd2A¼»a +°H\ {2#»Ö4 [[aÐ.d2.Ö_CdA[+«m´ `24r

Ö4¦
+°aj ¯+ÁµÓüf-»ÿ4ª QÙC££+rØ[.d´Õ¯ s £a-N±Âa±Ā#=2A¼+°2!qÿ4ª QÙCd ¢NÐIdAÿØd2¢
µ¢¸+2° ¢
¯ CdÐ2Ö4/.dØC»f-2#¯ÕAØ¼ÿ ¯ÕA¼ ü¤ d2A¼¯ C£Ð[A¼Lc2.dBº » Ö4 z-[[aÐ.d2
.»µa3Cda£Cd µ¢¸+2° ¢
Ö4¦+°aj ¯+ÁµÓüf-£aÖ4 µÓut[+« [aÐ.d2´vaÐ»
.Ö±Āa+°+° P®3[aÐ.d2.»d ü¯Õ´[qA¼ :+°Bº
+ÁµÓüf-»Á[+«[aÐ.d2.Ö_Cd£a
¯ÐAÿa¼ j a´Ö +°aj ü3.dL2.»#´{Bº¯ CdÐ_N¤+°H\ {2Bº#»+ÁµÓü2»a -[:+°Bºÿ4ª £Bº
[aÐ.d2.»¯ s £Bº1µÓ2+°a ÿ4ª AA¼ü'Td »¯2§ .»¯ s
I-SERVE 78
CdN¤+ÁµÓü2dC_2Aÿ¼¯Ðÿu£`Ø´Õ +°a£j`«
¯ CdÐ_A¤Ø¯Ðÿu£C[ as2C»
+°aj ü¯³u >24r_2Aÿ[+°H\2.»¯Ðÿu 2+°H\»6´?«+¯ CdÐ_N¤C¹£?«[3.dL ¯s-T£?«
¯Ðÿu£[ NH¾´?«§ _2Aÿ[TBý´Õ Āsaz+°+°+°aj ü3.dL2.dBº2¢»a-2!q:A»-[T L2.£a
+°+°
Ö42f-» Á[+«
¯ CdÐ2f -[-a2g .Ö´ Bº2 mCd» ¯ z]Cd24r {2#2N :+° -¯ü
Td 2¢+«ÖÅAÓ 2
:u¯aÐ ÿª C£ü¢-¯ØCd24r
Ā £Ø2µÓ4r {2B»8+rCdj¯Ðÿu£[= BÖiC».dBº4ü4C£B¹£Bº
¯aÐAÿ as ¹´Õ
¯ ÿªÖDÿ udC»,,´vaÐ¯aÙµ¢¸
'£+°Ø2ÿ4ª QÙCd ¢wa2BºĀa¸ ]y2N -AÿØd2¢ µ¢¸+2° 4r -AÿØd2¢
µ¢¸+°24r
=u Ø ³uL2]£¯|a:+° P®´{#§Bº

¯aÐmCd¯ A¼ac2f-»A[+«C£CdaØ28T#2!q-[Áa£gü-».¹#-K-2!q
;+°!q -[-ag2;+°!q -2!q-NK3Cdj-[-ag2 L3Cdj-2!q 8T?«"-N¯Cds +rA¼
-¯Cds+rA¼
¯Cf -2!q:+°BºŃÉJ>üC»>¯Ăü» asÿªCdmCdd2
-¯Cf-2!q£dz
3+rµü» - as ÿªCd A¼Ðd2 'wa2Bºa+rü¢ 8Q+rA¼ -Cdj+rK-N A»[a±Ā[
±Â2NC»-NCd»6±pCd2N zCdØ´{] ´Ö2Bý zA¼t6±paz#¸
-u2?« 3Cdj w+´{Bº -ÿª 2¢+« a£qA» -[ -l°×2?u»Ö -N ±Âa±Ā#
z¢¸+rü¢ {2B» U {ü2A¼L+ ¢´ü {2#
»»f-» m´+rµ[-ÿª a´+°24r
.d´Õps2A»-A» 3Cdj
ÿªT JA¼ KÅÓ¡®£az 3 {¢¸ ±Āü£az ¯ zmA¼2¢ /´{2N .Öþl°× a¯2¢ I´Õ
{2N:u2?« K£ü+°] aCd\q¯L+«;+°aĀÿª 2+°ü4C¹2N3aĀÿª »3Cdj
+°+°3Cdj +«= L+-ÿª 2¢+«a£qA»-+¹ B[+«JüqA¼
-2C»4rA¼£+«´{B-ÿª 2+°H\2N-» uÏ2+°H\!q¸£l°×:´{B-ÿª 2Cü\
±paz2N-» uÏ2l°ûB+°ü4C¹2N¢´ü¯¯+°j Ö 3Cdj {2Bº_!q§'-ÿª 2+°ü4C¹2N
6C» µÓVa2¢ ' 3Cdj =+°Bº {2A¼[ -Bº4C£»Ö" ±Āü¢ -2Cd?u ÖazØ £Ø´Õ2]
{#¸4r¯ ¯s Áa£gü¢-2Cd?u-Nÿ©Ā24r£Ø´Õ2] {Q3CdjC»>¯Ă-»NaCd 2
-2Cd?u£Ø´Õ2] {2Bý¬i?«+«l°ûBm´¯L 2]#¸4r'3CdjA»³u2-2Cd?u£Ø´Õ2]
»£ff
-» ÿu a´2¢_d?«+« l°ûBm´¯Lps2NaCd2¢C»>¯Ă/£a£azC»>¯Ă;+°?«
+r {-T;+°A[+°?«-2#+¹ {A»³u23Cdjl°ûB-2C»
»ü »ü l°×2Bºü£az£?«+« ¬i?u ¢ú 3+rµÓ2 {2N-u|4 ' z¢¸+rü¢[
µÓVa£ü[?«+ ¢úÖüú4B3C»j {2N
´v¯ü[?«¢4]yAa2+°[´Õ2.dl°×2B {#¸4rA»³Íü[?«¢3Cdj-»Aa2
¯¯+°j24r {2N
I-SERVE 79
Q[[_?«§8TC»üCdA¼2!qám _³ujA¼4LÙ 2Sá+° 4BýÃA+r {2B»Áa£gü[?«¢
¯C£sĀ Øa´24r {2B»A»3CdjA[+«>j-»Nq»qA¼
-Nÿ©Ā¯Ða´24r[LÐ+ra24r/2Bº#23m_³ujl°×£¯s Ö¯ÕgX´v¯ü¢Aa2
u4raC£ü¢+r2Xu4r;+° U ¯ÕgX Ø+°s2+r Bº2-»N-Aÿ¼Ø¯s Áag Ā ´+° ¯ÕgX
-Aÿ¼Ø¯s Áa£¤ü2!q mÿu2X +°HCd Áa£gü :u 3 wa2Bº a±Āü A[» 4+° .d2 Ń
=+°Bº2N".d]y±p»N=+°Bº2N">4Cd s¢ {2B» µÓ¡ÿuµÓ¡ÿuü4r[¯<A¼¦0uü4r[A[+«
=u-2#C£az"
'>4CdAa£güK-A¼t2¢ o ju4r3Cdj¢+2Cd ¯´{ +°[´Õ¯s£az+2Cd ¯´{
±pCd£az AÿØ¼ ¢ {2B»-At[+«8J-2#A¼-NĀ+« u4r[µÓyü24r {2#2N-u|4'
Áa£güK´{BºCd\BºCd {2!q-A¼t2u2?« 3Cdj mCd2/CdXs T£µüql°×2B-u|4
{2Bý±paz2N'¯C£Ø[= BÖiC»A¼LcĀsB¹£B»[>24r.d ¯£Bº
44 [+°:+°Bº W ³uL¶
d¦´µØÓ X¯´µØÓ Xff-£Bº' #ÿ4ª QÙCd ¢wa2BºĀa¸ ]y2N

-AÿØd2¢ µ¢¸+°2¢ -AÿØd2¢ µ¢¸+2° ¢
6C»-Nÿ©Ā.ÖiCdØÖ]A¼2µÓ2 mCd»»K-2!q á Cdj-KA» ³u2mNdN
¯Ða´Ö >B2µÓ2»+rA¼K-2!q á Cdj+rA¼K»» ;+° ĀL-£-´{Bº-u
-[ :´{Bº :u -2#£[ ¯2A»³uÕ Ās» Ö -´{Bº 3 # =2A¼l°× .Ö±Ā2!q +| ü2
Tÿu42.»¯Õ .d´Õ2.dB[+« .Ö±Ā
-Atü4N Aÿ¼Ø¢;+°l°×2Bº¾´?u§ +¹ 2=#.d¯Õ£l°×2BºÖ+rü-A¼t2-A¼t2
Ö+rül°×2Bº:u a¯4r+°[´Õ¯s» {2?uaz:´{BºJ?«¢8N-¯ü-A¼tÖ8N+¯a
-A¼tÖ8N-¯ül°×2B¹8N+¯al°×2B¹-Ö dÖ ±pCd2N=2A¼+°2!q m´X;+°
D2u[+m´XD2_24r-+°Bºm´XD2_á2á8aBý {2N-u2#´{BºTÿu42.»¯Õ.d´Õ2.dBº2
+¹¯2 Bº m´XD2_2 A¼Õ§C¹ wa2Bº m´XD2_2 ¯CØd K Bº m´XD2_2 -¯CdØ K
-u|4wa2Bº m´XD2_A¼Õ§C¹ÖzA¼?«m´XD2_2¯CdØ2-Kwa2Bº m´XD2_2 mCd2-¯CdØ2
-K;+°# m´XD2_2A¼Õ§C¹.d ¯s-¯üD2_2 mCd»¯CdØ KT\Hm´XD2_á2á
-2C£-¯CØd KT L2.d ü¯Õ ps2N:+°Bº'T a`m´m+«d¢+2Cd ¯´{wa2Bº m´XD2u[
¯CØd 2-£2+2Cd ¯´{ÖzA¼?« m´XD2u[¯CdØ2-£2] L+« 8m´XD2_ ¯CdØ2
+rA¼£2:N # ayBº2+rA¼Tÿu4r[.»¯s T L2.dBº2-2C»».Ö´Õ>Bº .ÖiCdØ
Tÿu42l°ûB:u2?«A»[>Ö¯CØd A¼Õ§C¹.d]´{Bº¯ zmA¼2¢K?«+°A¼H+°u¸4r'¯Õ§
m´ÅÓdNT+ra£üK£¢»>a4Cd£az
+2BºüKa£Å}®.Ö#K¸ .Ö+°q-üüKKÅ}¸-u|4>4Cd s¢+°[´Õ2.»Áa£güK»»
¯aÐÿªCd¯g C£j2
¯aÐ ÿª C£[.£Cdj[,
d¦´µÓØXCdAÉC£j
+°a£sa2¯´µÓØX,,´vaÐ¯aÙµ¢¸
I-SERVE 80
:2A¼¢ÖzA¼?« ÿu42'¯aÙ ¢» µ¢¸+2° 4r ]y2Nÿ4ª QÙCd ¢ -AÿØd2¢ µ¢¸+2° 4r ]y2N
'µ¢¸+2° ¢[/Cdas £a2g
d¦´µØÓ Xf-»ÿu42ÿ4ª QÙCd ¢ -AÿØd2¢ µ¢¸+2° 4r ]y2N
+°+°-[ÿªC£ü¢»£K-[ÿªC£ü£¢/£dK6£¯|a»
+°as+rK= Bº.d¯s£B¹£B» [>24r.d¯s£Bº
)-a£a+°a+rüCda24rü¢K|a {2Na+°a+rü3ÿªaùü¢24ra» {2N-u|4
a+°a+rü U {ü¢ 3C»j {2N Q[» Öl°× X´{ KÅÓ®¢» -üü£az _24ra2¢»
ÿªùü£az-u|4á Cdj¢»¯aÐÿªC£ü {£az3wa2?«+ÿqA¼28 mCd qA¼
=2A¼+Td2¢7L|+Ö³u´Bº Cd£"´vaÐ´{¾Á¼tü2C£'CdC£sÐ[T[-ÿ
ª d ¯Ða´Ö
m_³uj-ÿªT2]³uA¼d 2¢¯ a¯ÿu 2+°H\U jl°×s¬i Ø ³uL2.£a-u2?«£L+«
- ØdÁ¼2- Eü4r-2N2N
44 [+° WB º ÿ¢N2]ÿ4ª QÙCd ¢:Nwa2Bº ¯aÙ :+° Bº ¯aÙ ÿ4ª AÐ+°Ø24r» 3d
m±Āa2Dÿ¯ s £Bº
1ÿª4£Bº
ÿªd8 ³Íu³uÄ
mµÓ¡`»á 2 .d¦,
dC»s³u2m´Àd ùd
+rØT³ÕuCd+r Ød,,´vaÐ¯aÙµ¢¸
:Nÿ4ª QÙCd ¢ -AÿØd2¢ÖzA¼?« µ¢¸+2° 4r {2N
) ³Íu³~)-a£ {Ðm ´ C¹mµÓA¼¤C¹T2#£ {4+° K³ÕuCd2+¹L;+°
z<ØÖ #.Ö_C£T
´vaÐ´{¾Á¼üt ¯ a¯ ÿu 2C¹ z+«[s ±Â2Aa[.Ö±Ā¯ a¯ ÿu 2-2!qA¼Ð2AÐü2]
T z+«s[±Â2A¼Bº» A¼Ð2A¼ÐT z+«s +°ü4rü2!q3A¼Ð2AÐül°ûKl°û/¯2_2Aÿ¼28T?«"3
¯2_2Aÿ¼2=u+°H\2N"A»[[3ü2_24r.»¯l°×2!q3¯2_2Aÿ[ NH2.d+¹ .dy"-»
TdüCÖHdH-2A¼+¹¯2Kl°×+2Cd/Á»W2.dA¼ü.dl°×£
mC£¯a£c³Õu+Á2C»d
MC¹k¯<A¼¦<A¦,
34 ±Āaz¹[C£Ø
Ās2¯ÕsX+°¯ÐÿuaCd,,´vaÐ¯aÙµ¢¸
:Nÿ4ª QÙCd ¢ -AÿØd2¢ µ¢¸+2° 4r {2N
=2Cd uÏ2+°H\C» #l°×¯<A¼¦0uü±pC£d"-[¯2A»³uÕ 2.d A¼t=2A¼+°2!q
¢+°2¢¯<TÖ42 ü¸+°H4| NÖ³u2A¼¦<¯2Ö42 ü¸+°H|4Nµ¢+°23dÁa£gü ü¸
Ö³uµ¢+rü+°ü4Bº2¢+°2¢ {2Bº» {N4A-[ {Ð3¢]¯s£-N±Âa±Ā#
Áa£gü»a¯<A¼¦0uü»a.ÖTÖzA¼¬i:2mNdül°× mCdü[ áµÓutNTdül°×
¯acü[ á'wa2Bº+°ü¯Õ U {ül°×¯<A¼¦0uü:¯s {2?uaz+r[3¯<A¼¦0uü
I-SERVE 81
=ü¸´{Bº;|+VX4r: Ð {»¯T¢.dü¸[Áag2¯<+°a2-A».dü¸[Áag2.dH+rü2¢A¼¦
<mÁ¼2+°+°;+°Áag2¯<a´ [4r[A¼¦<a´ [4r[[ab ā d 24r.Ö ´2A¼l°×Jü
qA¼ -T L±pCd {2?uaz ' MC¹©Ākü |+ ü2 /A³ua`ü mCd» :T aCd»
{2?uaz¯<A¼¦0uü¯Ða´2 mCd2 aA¼+°+° -a£ {Ð'Td[m4³uÕ 2]
mCdü4rK¯acü4rK[dC£ü+r K .»y±p»¯Ðÿu£ü+°ü K-2A¼ ü¸» -T
-[C£ØüK -ag2 .»¯+¹+°+°» £?« ü¸ +°H|4 ¯<A¼¦0uü´?2§« .d+¹l°× Kl°× m´Õd +°a Ö
Tdü {2!q£?«JA¼Ta+«s¾´2.d+¹-u|4Kl°×-m´ÕdÖÁa£gü2!q£?«[¯³uÕ 2.dBº2
»a y+¹
=2A¼+°2!q3Cdj-A¼ÐdzBº´L´vakBº32A¼ ¯Ðÿu {Bº-u2?« ü+°ùqJ mCdül°×
4r[¯acül°×4r[q {+°+°»-T-£CdjÁa£gü'Td[ a]±pl°×2B {2!qAÿ¼
´{mC£Nm´ÕdÁa£gü+°H¯Õ´{Bº» N¤±Â2A[-+¹ Bº24rK£?«C¹TÖ42 ¯s
»CdL\±pd[-+¹ Bº24rK¯<A¼¦0uü±Â2A¼Bº24rK=ul°×A¼aCd2N"+°+°)
-a£ {Ð-u2?« mÿª üCdØO2.d
¯2¯ÕgC£¯ac mC£0uØ
mC£¯acmÿª Cdj+°¦,
¯ A¼¦<¯0¢Qÿa¦
p CdC£Ðd+°üC»,,´vaÐ¯aÙµ¢¸
Q[¢] Lwa2Bº±ĀAü+Nt aC¹ÿ4ª QÙCd ¢ -AÿØd2¢ µ¢¸+2° 4r .£yaz
¯ A¼¦<¯<¦ff-»Á2¼ mCd2 -AÿØd2¢ µ¢¸+2° ¢ -AÿØd2¢ µ¢¸+2° ¢

l°ûB ]y2N
= Bý+w iC» Td ü :2mNdü ¯C£Øü» mÍX /´µÓT2] ±pCd2A¹ = Býw+iC» 3
mC£¯acü mÿª ü mCd» -» uÏ2 +°ü4Cd2A¹ £B» [>Ö QÿaBº =2A¼+°2!q
Qÿf
4ü£B»QÿaBº
Qÿf-2!qCÖHT-# 2?«QÿaBº¯<A¼¦0uü´#¸ ¯ ÿu 2+°H\- CdC£Ð[+«
-aÎBxCd£Bº
¯A¼¯Cd sü
)-a£'¯ÕgX[±Â2A¼Bº2¾Á¼t+°§Ö´»J+rA¼3Cdj;+°!q¯CØd [CÖü¯l°×£+°
-£CdjÁa£gül°×/[+«=+°Bý2] ¯s2N"
£¯C¹TA¼ØC»ÿu ¦
£ÿu¹TA¼ØC»¯Cd¦,
£ ¯sØ ¯<A¼¦0uN
á C£j¯Õs ¯aÐ4¦´vaÐ¯aÙµ¢¸
I-SERVE 82
4 [+°:2A¼¢
£¯C¹TA¼ØC»ÿu ¦£ÿu¹TA¼ØC»¯C¦d f-»Nÿ4ª QÙCld ×° m±Ā`£Bý 2?«´Ë ?u§ü¢
;+°?« -+°Bº:N -AÿØd2¢ µ¢¸+2° ¢ ¯2s Nÿ4ª QÙCd ¢['µ¢¸+2°
¯Cf -2!q8T?«"
-¯Cf
-2!q 8T?«"-» [aÐ.d£ümÁL¼ c2]'wa2?«+ 4ü-2Cda£[4as ´#B§ 2º CdCÐd »Cüsd l°× mCd»
ĀAÿØ¼ Cd2A¼K-üül°×-N-2A¼B2º +°§ K.Ö_C¹2N-u.Ö´Õ
¯Cd fs [CdØ K
-¯Cd fs -[CdØ K
¢Nÿ2]'¬+° .d¯l°×2!qA»³Í ü-[C£ØüKA»³uÕ 63Cdj[CdØBºµµÓÐCdBº-K+°+°[ab ā d 24r
dzA¼2¤ .»d K¯ Ðaz2.dl°×2#ÖR®2Nÿ4ª QÙCd £W ÿ4ª QÙCd ¢'µ¢¸+2° a¹ĀLa£¢C¹2N
:+°BºÖ4£W 1+°Bk º :A»¯ÕA¤2Cd£+rØ[¯ÀÐ+°L2]¯<A¼¦0uü-£CdjÁa£güK-2A¼ ü¸
£?«+« -¯ÕCs Ðd »qAK¼ ¯ Ðaz2.dl°×2# z2A¼l°×Ā4Cd£Bº'Td [4 [2.dl°×2#:+°
2Ö4£W 1+°Bk ý Ö2#ÖBAº 2
)-a£
¯Cf Áag 2!q 8T?«"
-¯CfÁag2-2!q 8T?«" um4Cds4r3¢]2.d
[>Ö/[+«4ü
¯Cf Áa£g[+«ÿªCdÿªTA¼Ðas +ruü¢;+°+°`Ö£q+°±p Bº2-»N
qA¼mX+ruuAÿ¼Ø24r {2Bº4H\C»»A[+«
¯Cf -[ á:N4r+°T\HA¼2C£
-¯C»sff-N
+2Cd ¯´{/#§+°[´Õ¯s2N-u+°[´Õ2.»¯ d2¢4BA[+«/[+«q»qA¼+[+¹#¸
¯2 CdĂa£ü {2A¼2B Aÿ¼Ø¢;+°+°`2qA¼2BCda£ÐCd P®.£u+¹#¸¯2 CdĂa£ü {2A¼2B
-£¯|a Aÿ¼Ø¢;+°+°`2A[+« -¯ÕsCdÐ2qA¼4+°T\H¯ d2¢A[+« /#§
+°[´Õ2.»-¯ÕsCdÐ2mÿu2X mCd» q[A[+«[>Ö/[+« {2Bº» {2BºA¼:A»¯ÕA¤2Cd2Q[[
+rA¼£ü[-»+° 2N-»+° TAÿü4rm´dX2.£a+rK8Jm´Ö>2qA¼/N=´{Bº
{2#2Nq[N=´{Bº {2Bº» {2BºA¼:N0ud2-2A¼|+¯<A¼¦0uü»Tq»q {£?«+«
-¯ÕsCdÐ» qA¼ -¯ÕsCdÐ2 /N ;+° á Cdjl°× mCd» [>Ö /[+« q+° ±paz£ /#¸
+°[´Õ2.» '¯ ¯sÁa£gü¢£Ø´Õ2] {2Bý£?«+« C£C£H+° -¯ÕsC£Ð[m´ĀN¯s£Bº3
á Cdj;+°B»
+r_?«§-a£'m´´2.d2
¯CdØ2f-»3¢.dTBý]¾´#§3Cdj
-¯CdØ2f-»3¢.d
l°ûBTBý]¾´#§'wa2?«+ zBý¾´!q§ ¯Ăl°ûBTBý]¾´#§-´{Bº]ACdj;+°!qT\H
{2#2NA[¢ {Ð¯¯Õag 2 4r {2Bý±p
3Cdj ¯0uüC¹ ¯2C¹Õ2.»£Bº 4rA¼ A¼¦0uü¢ £Bý±p»£Bº 4rA¼ :CdBº .ÖCi d Ø
¯Ða´{BÖiµÓVa2¢/2#l°ûBA¼µÓØÁa£gü[?«+ Ā+«4r {2#£Bº
'A»³Í NA¼µÓØÁa£gü¯Ða±Āü±Â2A»N]Cds»-N>Bº2-NW2]£3Cdj|+J
¢#a£A¼
- uÏ2 ü¸C£Bº.d ¯s±Ā [´Õ2]ÿªd2+°H\2N'ÿªd2=u±pCd2N"
-+°Bº
{NC£Bºf-» uÏ2.»Cd ±pCd2N-u|4- uÏ2 ü¸ 3Cdjd2A¼A»³Í A¼ü¯<A¼¦0uA¼ü
-»mÿu2Cdü+°H4raz'mÿu2Cdü±p£ü2!q3Cdj uÏ2;+°!q aÙ2»|aALqA¼
+°+°)-a£ {Ð/CdXsT£µüq?«§á Cdj4L2]CÖü¯+¹CdA»+C° £Ð[
±Â2A¼CdNbāÖAÖiÐCdÁag¯ ³Í[´LCdØO2.duÿuuÿuüTd2¢¯ zBºÖi4³u¢
D\¯Õ±paz 4rH u4r +°A¼H+° q[ £BºÖi C`+°+° ¬`+°+° JN +]y ´Bý m´¯sCd +°aj
3.dL2.d
I-SERVE 83
dCda¹Õ dA¼µ¯Õ
d$³uÄÕA¼A¯ÕdC,
dCdLØ¯Õ+Á2C»d
CdAC»jX¯Õga¹ÿª ,,´vaÐ¯aÙµ¢¸
Q2?¢¸ÖzA¼?«ÿu42ÿª4 QÙCd¢ -AÿØd2¢ µ¢¸+2° ¢ ]y2N
)+Á2C»d {Ð:´{Bº8N.»¯s£¹8NX2#£¹8N³uÄ 2.»¯s£¹8N
A2.»¯s£¹:+° z2A¼8T.ÖdØ¢C£¹- K3Cdj¯Ða±Āq-»[µÓyd2¢¯Õga24r
/2Bº
ÿ4ª QÙCd ¢'´Ë #§2¢
{Ð.» ¯ K£|+¯ L2.df-£Bºá Cdj:A»m_³Íja`2-£Bº-+°BýC¹
34Aq ¼ Q[ ü¸ Kl°×+°aj ¯2£Ø¯Ö 42üDÿ2]A[ ü¸ Kl°×T z+«s üDÿ¯ 2s N-£Bº¾í µ¢¸+2° ¢
Ö4£W 1+°Bk º 'm³Íja`p±Ā£[´+° ¾´!q¯§ Õ
CdAC»jX¯Õag ¹ÿª ff {Ð.» ¯´üK3Cdj¯Ða±Āq

-2#¯?«4r¯2£Ø¯Ö 42C¹ zBý¾´!q¯§ s £Bº+°+° :+°Bº¯ÕA¤2Cd ÿAq 2¼ qAK¼ AÿØ¼ ¢+[Ö#¸
¯2m4³u 2.Öd Ø#2 mCd2>L\2A¼Km4³uÕ 2] z2A¼l°×Ā4A2
U {Bº¢´üCdjdCdÐ2C¹A»[[ÿu .»ĀsB¹_d#A[»±Â2A¼C£Bº:N0ud2
+°+° {Ð¯CØd Öm_³uj¯Ða±Ā[±Â2Aül°×2!q¢´Hm_³uj¯C£Ø[Cdjd24rÿu
.ÖazØ
-u ÿu .»¯Õ ¯ÕA¼¤¬i m_³uj$Ïü 4B ¯ÐAÿ¼aj24r ]y JA¼ ´Bý ´[[ .»¯s »
{2?ua+r[-2A¼Lu4ruÿª2+¹¯2.»dauÿuuÿuü Nq¯Õ¯aÐ+r ´LC£Ø4»
á ag [[µÓyaz2]ám_³uj[mÕd [m4³Õu2]|+ ü2¾í¾í .»§ü4r+°ajü3.dL¯s
{2?ua
+°aj -+°aj
+°aj`Ø+°ajd¦´µÓØ
CdØ+°aj`«.d+°ajd¦,
¯ _N¤ j Ø
¯.¹+°s¦+°CdĂ+°aj+°C,,´vaÐ¯aÙµ¢¸
:Nÿ4ª QÙCd ¢ -AÿØd2¢ µ¢¸+2° 4r {2N;+°!q ÿAq 2¼ -+°Bº
´µØ} Cf-[ {2NQ[+« µÓ2+°a
ÿ4ª C£A¼ü
´µØÓ Xf -[ -a2g m£µa 3Á¼ » :+°Bº Ö4£W2 ¢ {2N :N 4B ÿ4ª QÙCd¢[
m±Ā`£Bý 2?«´Ë ?u§ü¢;+°!q -2A¼+| »Ö '´Ë #§2¢2] Bºµ¢¸+rü'¯2A¼ab 2ā ¢:+°Bºa£¢Cd£az
)-a£Ö+° .Ö´ÕVX4rm_³uj-»N[mÕd2+°+° = BÖiC» ¯ÐAÿ¼ajT³ÕuCd TNÿ

a±Ā¬i +°aj ü[?«K[©Ā 24r3.dL2.dBº2AÐa£3+°aj ü¢-+°aj mCd» -4rám _³uj
mCd»A¼Lc¯s£B¹-u|4-+°ajd2A¼m_³ujd2A¼¯CCd d m´£³ua´Ö [dCd +°aj
A¼Lc¯s £B¹ £B» -¯i¬ _N¤ 2CdBº £B» T»+« £B» [>24r ¯ ¯s +°ajü 3.dL2]
¯ agBº[¾Á¼tü2?ua
I-SERVE 84
+°aj´Ëü ³uCdabā¦
C» ¯24¹¯sÐ+°aj`«,
Ö4¯g¦l°×a+°a£j`«
¯242CdØ+rsÐAÿ¼2>d,,´vaÐ¯aÙµ¢¸
:Nÿ4ª QÙCd ¢wa2Bº -AÿØd2¢ µ¢¸+2° ¢/Cdas £a2g 4r µ¢¸+2° ¢´va£Ða2g 4r ]y2N
¯2A¼ab 2ā mCd2;+°!q
+°+° ) -a£ {Ð -u2?« T»+r[ ¯2±ĀN2.d ¢+°2¢ +°ajü .» ¯£a2C£
uÿuuÿuü A¼Õ§¢ ¾´#§+[ £?« +¹¯2 ´[ .»¯s {2?ua +°+° £ÅÓ¡® .» ¯ +°aj ül°×
³uCd {ü+°aj´ËHC£q {Ð-u2?« £BýT+r¢l°×¢+°2¢uÿuuÿuüJA¼ A¼Õ§q[£a
-¯q´[.»d l°×2Bp a¬i´Bý {2?ua {Ð-?u¸l°ûB+r¢l°× waiC» =u {2Bü2?u£"
Ö4¯gBºÖi +°ajü£.dL2.d[A¼¤Ø¯ÕA¼¤üd2A¼¯ CdÐ»Ö4 [´vaÐ».Ö±Ā-u2?«
¯ A¼Õ§ a££ü2!q 3¯+«s[ TBý] ¾´?u§H +°+° ) Aÿ¼2>d {Ð ¯24r[ ´LCdØO2]
Ö4¯gBºÖi +°ajü3.dL¯s {2Bº
' !q P® a¹ĀL.Ö_C£T {Ð+°ajüJA¼3¯+«s[¾´#§+¹l°×-u|4CdCÐd A¼Õ§
Td2¢±Âa±Ā#a£Kdl°×T³ÕuCd+°ajü-mµÓA¼¤.» ¯p LCd£[-2#Kdl°×' um4Cdsü
I¯l°×2#dAÉ¹]Cd24r z2A¼l°×Ā4
44 [+°'¯2A¼abā2¢1+°k á Cdj-+°aj-» Á[wa2Bº-a£gü¢/´Ö\¯s£Bº
-+°aj -2!q 8N +°aj +rA¹ -N +rA¼ -B[+«
f -» Á[ /´Ö \Āsa ' Á[+«
-»+ra£gü /£az .»d ü¯Õ +°aj .»dl°×2B =44BýC» =44#§Bº2 -»N ;+° A¼aj
-´{Bº4BA[[-+°aj-»-2?ua-u+r+°Cd.» ¯+°aj´Ëu¯+«sq[N4+°-N¢+°
¯ÕA¼¤Ö+°ajü+°2!¬DÿÖN-Nm_³uj¯Ða´2-´{Bº4BA[ á-+°|aj+°+°-+°aj
-»Á[8¯2A¼abā2¢=u-Ðaz2.d+¹£¢CÖü¯+[¯ Ðd2.»¯+¹£H
CdØ+rsÐ+°aj´Ëu¯242
[CdØCd±ps [a£mµÓd¦,
+°aj `ØDÿm´ C¹s´Õ
Öi +«2]Cda¹X¯¦,,´vaÐ¯aÙµ¢¸
+°aj.» ¯#´{Bº'+°ajl°×»+°as-»-Dÿ £[ NH¾´?u§H'+°aj ü¸'´Ëü2

a££ü» ´Ëu¯+«s[ NH¾´?u§H3Cdj uÏ2.»Cd ;+° µµÓÐCd Cd´Õs +°ü4rHA[ ü¸ Tdü´#¸
3¯+«sCü4rHa+°a+rü´ËHC£üĀNÿ2.dl°×»2A¼+¹¯2ĀAÿ¼¯2´Xs[±p4.»¯+»4`2
±p£H:u2?« ´L¯ÕgX ]y£Bº+°aj¯£Ø¯2.»¯Õ!q̧ ¬+°+r[+°ajü2]_d?´B» AL
q+°¢+r[+« /´+ra2.»At [4rKW§ül°×¯ jCd24r {2A [4rK3 uÏ[´vaÐ2u|4
+°ajü.»¯Õ£4B -Cd[+« [mÕdÖ3CdjA¼ac2¯ÕN¤2]2N4+° -Cd8;+°´K
.»d !q̧¬+°-Cd´vLs4r-+°|as
I-SERVE 85

-A»T#dØ;+° .Ö2´-Cd+°ajü.»¯s {2!q-Cd[-+°as -2?u»T?«"ff-[

¯2A»³ÕuĀs»Ö+°asCdÐ2-2!q|+ ü2+°ajü.»d Bº2 mCd»+rA¼
´Ëu¯+«s mCd»[>Ö+°asCdÐ2:Nµm¯s»Cdsü¯ÕA¤2Cd2:+°B¹]mCd2 {2N ¯Ă¢
4+° CdCdÐA¼Õ§ ´#§_Bº+° ±pC»-2!q ¯Ă aÊ24r {2!q8J´[.»d # 2?« -+°asl°×
4B ´Ëu¯+«s {2#2N +°+° {Ð ' a+°Ö aÊC£Ð[ ´vLs4r´LCdØO2.£H ´{a+«s
-+¹l°× P®.Ö_Cd£T´LµÓ¡A¼¤ÖCdCdÐ uÏ£[3mµÓaz2]´Ëu¯+«s[´L³uL2]£Bº
³ÍCdjBº -u2?« ³ÍCdjBº =[ a+rü +°ajü .»¯Õ£ ¯|a £Bý+« +°asCdÐ2 a Ð2Cd 4B
´#§A¼
£Bº+°as+r+°±pC»ÿ¢+°s+rBº£Bºÿ¢+°s+r+°±pC»£Bý+«ÿqA¼ m´¯+«s {2BºA¼ £Bº¯aÐ ¯ zBÖi
8+°CdÐ¯Ða´{BxC£BºA[ ü¸ £Bý+« -2CdCdÐ2¯ÕN¤¯s2N:TÿªT+°ü'm+° 2¢£Bº
] L+«A»³ÍICd ám_³uj¯Ða±Ā[-2A¼l°×2?uBº
-¯2¯+«s Ö4 z
+°+°)-a£ÿqA¼ÿu 2-» m´ A[´LCdØO2]á CdjA¼Õ§d2A¼¯ÕgaC£Ð[
ĀNÿ2]£Bº 2].»¯Õ£±Âa±Ā#.ÖBº.»¯Õ£l°ûB£Bº+°as +r»+rBº
d¯Ø¯|aÐ¯ a2ÿu¦
+r ¯2+°ü LC£¦,
uÏ£\A¼4¤ +°a£j`2
Cd ³¦´2BýCd2_Aÿ¦,,´vaÐ¯aÙµ¢¸
:Nÿ4ª QÙCd ¢ -AÿØd2¢ µ¢¸+2° 4r ]y2N
= Bº .» ¯ ´ü Ö+rü +¹L+°ü 4r[ :T T>d 2Cd2 +r£ü» ¯2+°uü 4r[
{2Bº¹-u2?«£Bº¢+¹´+ra£ag24r[U £ag24r[8Ö£´ü.»¯Õ£¯|a3+°ajüK
£Bý+« { uÏ »-\¢A¼4¤Ö!q§¬+°£B»[>Ö´2BýCºd Bº[m_³uj»Cüsd [µÓyd2
[atÐ¹tÐ[CdØ¯CdsÐpg
[a¹Ø4|+ 3Cdj£,
dAÉm±Ā±Ās Vs CdÐ2
ÿª ÿªÕCd ÿªCdü¦,,´vaÐ¯aÙµ¢¸
Q[¢´va£Ða2g mCd2ÿ4ª QÙCd ¢ -AÿØd2¢ µ¢¸+2° ¢ {2N-a Býk [©Ā zBº {+° jK
CdAÐa£ uÏ¯ Nÿ[-2A¼+¹ K¢Nÿ2.» ¯2A¼ab 2ā ¢-+°Bº'µ¢¸+2° {2N:+°Bº 4B¯2A¼ab 2ā -A»
4r[m´X±ĀN2.»TAÿ2 mCd2+Nt4r L2N
+°+°)-a £¯<A¼¦< ³uCd {¬i á¯ aTaA¤i¬ Td ü2]¬#i ´Bº =ü¸´{ Bº
¯CÐd 4ù»3mµÓaz2.d+[ {2Bº:2Cdl×° z2A¼Aa+°[N+Cds4rAL+«C» A[ áÖ42
/A[[+r±ĀBº+¹ Bº2 á|+ 2'Ö4|+ üwa2Bý2?«JA]2Cd NH¾´#§[CdØ
-m´ CdsBºÖi {2Bº¯ÐAÿ¼a£j[3.dL2.»#´{Bº {ÐI¯Õ+¹ ü¯Õ um4Cdsü:»' um4CdsüC¹
{ÐA»[K+¹al°×2BA»[KXa¯L2.dl×° 2BdAÉm±Ā´s24r+°ajü3.dL¯s {2Bº {Ð
I-SERVE 86
-u {2!q-´{Bº {Ð'ÿªT|+;+°-ü2+ra£[T%C£ {
+°|aj2mNd`« ¯2d Ø
d3 ¯s Ā¯ja,
:2mNda£g [Ð BÿC£j
TAÉØ.£a¯Ă/.dØC»,,
d¯ÕsÐ2mNd`« Ā
[d ØaÿªC»a,
+°|aj2mNÖ¦+°ajÖ4
¯+°s¯ĂTWØC»,,´vaÐ¯aÙµ¢¸
:Nÿ4ª QÙCd ¢ -AÿØd2¢µ¢¸+rü4r .£yaz
-a£' um4CdsüI¯+¹l°×2B= BÖiC» +°|aj2mNdü mCd2+°!q§¯+[ ¯ĂC¹
mCd2 3d Tdü ¯jL2.dl°×2# {2?uB¹ £Bº _N¤ ³ÀuBº B2D+r.£aBº -[
¾Á¼tü2?ua Q[+« Dÿ24r uÏ»2mNdü ¯ĂC¹» [d2mX2] +°aj ´Ëü2 JA¼ 3¯+«s[
´LCdØO2]= BÖiC» |+ ü2+°|aj2mNdüC¹+°ajü.»¯l°×±pCd {2?uB¹£B» +°ajÖ\£B»
4´£Bº
3´vaØ ` .düm´X2

¯ zmA¼ ´¦m´TµÓ[sdA¼ÐC,
CdA¼ÐC£ d2m´TµÓ[s ¯|aÐ
¯µ[s ±pX+r +rJ,,´vaÐ¯aÙµ¢¸
:A»'¯aÙ ¢] Lµ¢¸+2° ÿ4ª QÙCd ¢:N -AÿØd2¢ µ¢¸+2° 4r ]y2N
¯ĂC¹ uÏ»2mNdü [d2mX2.dBº 2!q ¾í¾í [d2mCd` 4rA¼ -[ Öi´{ü2S
Q>uü ]y´Bº Cd£=uw4Ci » ¯ zmA¼2[µÓyü24r[2Bº4r {2#2A¹-u|4:2mNda£gi¬
Td£2.ÿdüK= Bý¢+« .»L£¯|a£Bý¢8TAÿ¼ÖT+ra£K+°H\2.dq+°£Bý¢EÖ
±pC£Ö-2!q£Bý[o24Q¯+¹ Bº2.»Cd4r+°£Bý|+o2\±pC£Ö-u2?«£B»µµÓÐCdÖ
µ2XKµµÓÐCdÖÖ+rK±Â2A¼C£Bº-2C»4rK+¹L+°ü+¹al°×2#±p»£Bº+rA¼
W ³uL¶ :+°Bý+« '¯aÙ´vLs .»¯Õ ¾í ¯aÙÿª4 AÐ+°Ø24r» +Ā\¯s£Bº'
¯aÙ¢wa2Bº.¹#¸Cdµ¢¸+rüCd» ´{a+«s.»¯+¹¢Cd£Bº
1ÿª4£Bº ) -a£ÿ¢4rü TBý]¾´#§ l°ûBºA¼ -A» ¯ d2¢ 3 ÿ¢4rü ÿuT2.d
l°ûBºA¼8N=um±Ā´Õs ¯s-u {2#¯ ÿu 2C¹ {2BH-2!qA»³u Aÿa`l°×+r ü¯Õ2Cd alû°
-±Ā£Nÿ¢4rüTBý]¾´#§a£A¼+rK³Íaz4rÿ¢4rü-ÿªT2.dBº2-» Ø¯2 mCd2
´[+«a£A¼-T ]y£±paz£¯|a¯ _N¤C¹ {2BH
+°+°> a`MüÖ'A»³Í[»+¹¢l°×¯CdØ¯Ða´Ö3á C»j»»
ÿu ¢ {2Bº
I-SERVE 87
) ³ÍJa£'A»³u2±pC»±p»A»JqA¼3Cdj±pC»-2C£±pCd2N+r[3CdjW2.»N+rA¼
³ÕuMaØCdØ]C£sC£j
CdØ+°s¯aÐ´Lm4³u¦,
+°aj`ØDÿ m´ C¹s´Õ
Öi +«2]Cda¹X¯¦,,´vaÐ¯aÙµ¢¸
Q[¢/Cdas £a2g ÿ4ª QÙCd ¢ -AÿØd2¢ µ¢¸+2° ¢ ]y2N
'A»³Í A¼ü[?«K»» ÿu C¹¯ÀÐ+°L2.dB[+« +ra`ÖN]Cds2-u¯ÀÐ+°L2] K
Nq ¯sT\H±paz£Bº-]C£sCdjA»³Í A¼ü´Lm4³u 2 {2Cd al°û£?«+« £µÓ2 ¯s3
£µÓ2CdA»-»mÿu2X+°ü4Cd {2#2N3´Lm4³Í[´LCdØO2.» ¯sT\H-]C£sCdjl°×£µÓ
m´¯|+s qA¼-2A¼+°» »A¼24B-]C£sCdj
-Ma¹Ø³ÕuMaØC»ff-CdBº£µ[+« o24Bº

-T£W-2?¢2N-u2?«-]C£sCdj¯ÕgX¢ {£Bº=[a+rü´ü.»¯Õ£8J.»¯Õ#¸+r»
+rA¼
=2A¼+°2!q ´Ëu¯+«s mCd» [>Ö +°asCdÐ2 :N µm¯s»Cdsü ¯ÕA¤2Cd2 :+°B¹ ]mCd2
{2N ¯Ă¢ 4+° CdCdÐA¼Õ§ ´#§_Bº+±° pC» -2!q ¯Ă a2Ê 4r {2!q 8J ´[
.»d # 2?« -+°asl°× 4B ´Ëu¯+«s {2#2N +°+° {Ð ' a+°Ö aÊC£Ð[ ´vLs4r
CdØO2.£H´{a+«s -+¹l°× P®.Ö_Cd£T´LµÓ¡A¼¤ Ö CdCÐd uÏ£[3mµÓaz2]´Ë u¯+[s«
´L³uL2]£Bº ³ÍCdjBº-u2?« ³ÍCdjBº=[a+rü+°ajü.»¯Õ£¯|a£Bý+« +°asCdÐ2
a Ð2Cdl°ûB´#A§ ¼'£+rØü ¯aÙ¢µ¢¸+rü4r .£yaz-» µ¢¸+rü£Ej+« ³uL¶
¯aÙ¢µ¢¸+rü4r´{a+«s.»µBºA[AÐa£
:N´vaÐ2.Ö´ÕTd »dØ-ag2+r Bº2+¹¯2

P®.Ö_Cd£ff-»¯āL[s +°H\¯s £Bº
3Cdjl°× T£µÓ2 qA¼ 3A¼Ø2C£ü q { z¯HCd2 qA¼ -[ ¾Á¼tül°× CÖü¯ 3Cdjl°×
:u2?«T+ra£ü£d»ÿu 2;+°-±Āag2'-±Āag»¯ ¯sA¼¦0uül°û ü2Kl°×:u2?«
-±Āag2ql°×2Bº4r+°3Cdj»Cds¬i/Cds zü3CdjW¯s2A¼+¹a£ÅÓ¡®á CdjJA¼ »»
ÿu£[¾´#§+[ {£a4+°-£CdjÁa£gü
»f-»A¼Õ§C¹.dBºa
a` »A» qA¼
-aBº ) mX¢+°£AÉ ) uÏ mÁ :u 6C» - uÏül°× mCd2 A»³u2 ±paz´{Bº
±p»A» z2N"=2A¼+°2!q3Cdj= Lw+i£¯ »+°A
1ÿª4£Bº » .Ö ´Q :A»dØ ' m´´2 .d2¢ W2.»A2¼ # 8Q q» qA¼ [>Ö
-¯ÕsCdÐ2 {8w+i+° Áag23CdjA[+« £µÓ2qA¼:+°W2.»N=+°Bº {2N"6C» ¢+° 2C£
:N´{?«§2Q-N±paz2Nff-[4¹ü.»ps2N'4¹ü2C£Ö³umÿu2XCd´ÕC» a+°?«+rA¼
3Cdj+°2!q Dÿ24r' m´´2.d2¢ 8Q £l°×+°[´Õ2.dBº2 qA¼ ¢l°×ü .Ö ´Áa£güK £l°×
4mBH+Bºl°×üf-#¸4r {2N=2A¼+°2!q
I-SERVE 88
£¯C¹TA¼ØC»ÿu¹
£ÿu¹TA¼ØC»¯Cd¦,
/ÿªÖa´Õ A¼©p§s
¯sÐÖ¯sCdsÐA¼LcDÿ¦,,¯aÙµ¢¸
:Nÿ4ª QÙCd ¢ -AÿØd2¢ µ¢¸+2° 4r {2NQ[¢[mÁ¼É ÿu4r[:+°Bº ¯aÙ ¢
µ¢¸+2° ¢£Ej+« ³uL¶£Bºl°×£Bº-A»ÿu4r[:+°Bº´{a+«s .»¯ s £Bº-+°Bºÿ4ª QÙCd ¢[-aµ¢¸+r[
mCd» £Bº+¹4r:+°Bº a¯4r Bº[2Bºµ¢¸+rü£Bº+¹¢Cd£Bº
q[A[+«/[+«=´{Bºq»qA¼/A[+«q+°±p Bº2qA¼/N/A»q[Nq[A»
£?«¯Ðÿu 2=´?«+ aA¼:NCdCdsÐ»Cdsü[akd2:N Bÿºül°×CÖHdA¼
-T£WCdCdNÐN¤
»¯aÐTA¼2CdCd ,
T£µÓ ØdĀØ¯Ø
+°WyCdas aÎX,,´vaÐ¯aÙµ¢¸
ÿª4 QÙCd¢:N -AÿØd2¢ µ¢¸+2°
8N'm´´2.d2-2Cd?u£Ø´Õ2] {2A¹-N£µÓ2q[N-[CÖü¯+¹£µÓ»+rA¼
al°ûBqA¼-u2?«'¯aÐ£Ø´s¯Cd Aa£g[+«= Bº£µÓ2+°H\2.dqBº
-s s:»A»³Í
[CdØpØ+rsµÓcVL`¦,
-£W¹m´» d¯Ø
CdĀjA¼ØA¼¤Ø¯ÐÿuaCd,,´vaÐ¯aÙµ¢¸
T£µÓa³ÕuCdÖ3[CdØ¯CdØÁag»'¢+°2¢ {8w++i ° µÓVLµÓVa£ü+°ü£Bº
-Cd[+« {'µÓVa£ü[?«+ -2Cd2 {2N3µÓVL+« mCd2+üCdüq {£µüq {
{Ð£_2Aÿ¼ {ü-l°×» KA»³Íü mCd»-T-¯Cds-[C»H±paz2N4+°-T
dzA¼¤2¢W2]±paz2Cd mCd2.»Cd= L+8-ag a£A¼-2A¼ ü¸[¯Ă2+¹.d24rdzA¼¤2
.ÖazØ
3Cdj;+°B»£Bý+« aw 2B¹C¹BºqA¼=2A¼+°2!q+°[´Õ2.»'A»³ÍA¼üK
-¯CfÁa£gq
4+°£?«+« ´{#§|+qA¼-2CdÖ¯CdĂÐa´Ö3Cdjl°×£µÓ» qA¼
NÐCÖiÐ+°CÐd ´LC£Ø|4
µ}2 dCdLWØC»,
µs2¯A¼¯C¹ajAÿ¼Ø2
CdA¼¯Às³uá2Á¼,,´vaÐ¯aÙµ¢¸
-a £3Cdj-NÐId2-2#£-2Cd mCd2.»Cd3Cdjl°×8+°CdÐ2 {2A¼l°×2#£»Ö
-N l°×A¼aA¼=2A¼+°2!q 8+°CdÐ2 +ra`2A[[
¯Cf-2?ua NÐCdÐ2 +raØ2Q[[
-¯Cf
-2?ua'wa2?«+ Aÿ¼Ø'wa2?«+-Nÿ©Ā24r;+°µÓ¡A¼¤¯£jmCd {2N-A»á Á¼2-A»
I-SERVE 89
3Cdj-A» {N
-aBº ³um´ÿª {Ð.Ö´Õ#¸4r3Cdj-u2?«-´L]yāB»6C»¢+°2¢ {ül°×»
a`«2.£»-ÿª 2=ul°ü4C¹2N"£Bºm_Xl°×2Bº4r4B¯<A¼¦0uÿª£ü£Bý+«
=u+°ü4Cd£az"
1ÿª4£Bº
ÿªTa£±p¢£dz¦
<2 ¹_N¤|a .d,
8CdCds£jmCd uuC£j
U¹A» ³uXX,,´vaÐ¯aÙµ¢¸
Q[¢´va£Ðag2ÿª4 QÙCd¢ -AÿØd2¢ µ¢¸+°2¢ ]y2N-+°Bº -³u2+ra£[4B
+°ü´{+[-§m´+°Cdü.Ö±Āa:+°Bº¯´sm´+°Cdü.Ö´{Cd£a'µ¢¸+°2¢-Ðd2
4B+2.Ö2>?«ü24r {2N
)-a£
ÿªT>ü2-\£dz {3+rµÓ2f-»´2.dÿªC£üCd£jmCdü ü¸ ¯Ă
_N¤-»T8aBºCd£az£?«C¹¯ Õ§ ØÕ§ ¯gü¯+°j µÓVa£üCdd a {Cd£azá Cdjl°×
£?«C¹C£ACdjØ2+°H|4¯L+«U ÿu 2a±Â2N2N3U ÿu »>j aùül°û¯<A¼¦
0uül°û+ra` C¹2N
m´´ 2 .d2£¯£ d2
>£j2Cda £¯ü ' U {`«k ¯2Āa2¢+« u|4¯s£az -» £Bý k ;+° µÓVa2¢
+°?«§´B»¯s£az+2Cd +ru[+«3A»³u 2WNÉüÖ ±pCd2N-´{Bº uÏ»2mNd+°|aj2mNdü
I¯+[3U {Bº3µÓVa22]q]ÖR®±pCd£Bº
¯güA»³u 2;+°a+°Ö£¯¯+°jA»³u2 a+°a+°Ö£¯:2A¼¢¯+°jA»³Í[+«
+ra`Ö£¯üW2]±pC»¯?«4rÖ+°»üDÿ¯s2N¯güA»³Í[+« üÖ£¯ü
W2]±pC»3A»³u 2a£H±pCd2N-´{Bº¯+°jA»³u2 a¹¯güA»³Í[ÖCdl°×2#2N-u
ÖCd +¹ ?u[+« U {Bº ±ĀCd A»³u 2¢2] q]±paz´{Bº 3 ±ĀCd A»³u 2 [µÓyüÖ ±pCd2N
-´{Bº¢l°×üA[[
µÓ 2f-2?ua3-ÿª£[
a`2f-2?ua
q] ÖR¸±pazU {Bº £¯£ µÓ2.»Cd a¹ µÓVa£[±Â2N A[AÐa£ ¯<A¼¦0uü
-ÿªT¯s {2?uBº
3N¯Õ§¢³Õua`Ø4abāBºl°ûB|+ ü2£¯£_ü2 .»Cd » 'm´´2.£[¯Õ§ .»µBº
+°+°µÓ¡ÿª£¯£ÿuØ¯2.»Cd m_³Íj+ra]Cds Xs[ĀNÿ2.d+[A[AÐa£>4A¼ CdXs+« üÖ
±ĀCd£¯üA¼³Õu2´ q¯+¹£H
-aBºA»£'m´´2.d2/CdXs¯ d2¢£¯£ d24+°-´{Bº-NTAÉ¼Ø6C»-4
4r+° m´¯sCd2 { ¯ÕgX +rü2¢ mCd2 -N =¹ ´ü .»¯Õ .d´Õps2N ¯<A¼¦0uü
+°H\ps2N-Q4r+° {ü2A¼L+«
:N¯CØd »f-» -ÿª X[+°H\ps2N+°+° 'm´¯sCd
I-SERVE 90
A¼µÓ¢:N
¯CdØ»f-[.Ö´Bº2u42#2A»Ö
1ÿª4£Bº-A»2 #dØ"8 ¯sÖi£´{?«§+°`2¢=u {2!qCda£CdA[UTCd+rü2
-2C£-u|4 {2#2N/CdXs ¯ d2¢-N¯CdØÖC»A[UTCd+rü2-2C£-N¯CØd »
/CdXs ¯ d2¢ -N TAÉ¼Ø 6C» Aÿ¼Ø¢ A[+« ¯CdØCdÐ2 =+°Bý2] ]y ´BºCd2N" -N
-ĀAÿ¼Ø2 +°+°» ´vaÐ £¯ü ü¸ >[j2] ' m´´2 .£[ CdÖ ¯Abā £ £¯.»Cd
Cü\2.d+¹£ü[».Ö_Cd£
-aBºTAÉØCdÐ¯CdØC£ÐüTd2¢Ja.Ö´Õ2Nu4r» {2N+r[Cd£¯ ü¸
´vaÐ£¯±pCd2A¼»[d 28 z2N"´vaÐ£¯» m´_ü24r {2!q=´?«w+i £-A»>az¯s2N
:+°Bº´vaÐ£¯³Õua`Ø4abāBýN-N ³Ím´_üÖN»:´{Bº+Cds4rm±Āa2Dÿ2.»¯A¼uÿ Ø¯
£¯A[=u>az2.d4üA¼"
1ÿª4£Bº-NK¢ {2B»-Dÿ[»µÓIm Cd_?«§ {2#2N´#§A¼üIm 24r {2B»ĀAÿ¼l°×Bº
T2Aÿ¼ØáÐ Cd2¾í+« =\L£m´ÅÓd£dz {üJ]£Cdm´d C£[ Bº-u2?«£Bým´dCd2
=´{Bº>az2]IaCd2N
-aBºJa.Ö Ń£ØĀA¼¬i¾Á¼tü.Ö ´ #ül°×Dÿ24r {2N
- ¢Ï>2CdaKµ¢d
Cdj¯Ă<A¼¦<Ö¦,
'µÓÐam ´LC¹4.»yāC
¯ÐaÙ2£a+°2Cd£,,£Ø0uØCd/A¼³u L2]µ¢¸+2°
U {Bº-9¡ÏBº£BºCd¯<A¼¦0uüTd2¢-¯ÐCd2mCdBº'µÓÐaBº=#´2´Õ ¯s -#
¯Ða£Ù[+¹a+r[+¹±pC£Bº-[£ÅÓ¡¸ .Ö_Cd£a¯ÐaÙ a+rül°×'µÓÐaB» +ra` [
£ÅÓ¡®.Ö_Cd {2!q´{a m´d Cd»+ra` [Ja.Ö_Cd£a
1ÿª4£Bº'm´´2.£[¯Õ§2.»£Bº'µÓÐaB»6C»K¯Ð´m´´2.£[¯Õ§2.»£Bºl°ûB
3d» +r£H+rK3d¯Ð´m´´2.£[[a£Aÿa24r¯Õ§ .»¯s£B" {Ð.£u+rü24r
±p4.»¯l°× um4AÐ¯£_ü2.»Cd»3d¯Ð´¯Õ§.»¯s£Bº+°+°'¯Ð´¯Õ§+«£¯
+ra` [¯üÿª24rCÖüps2NQ[[_!q§ um4mCd´2.d ¯Õ§ A¼4Ùa 4B'µÓÐaBý+« K±ĀCd
£¯q/´+°aùü[m4³Õu2.£H+°+°'¯2Āamÿu2X+«K±ĀCd£¯q[>Ö+ra` [
.Ö´+° CdÁ¼-2A¼.»Cd » £¯£+°d2.»¯+¹ [».Ö_Cd£
-aBºA» A»»µÓÐa£'£¯=u´{BºC¹2N"82.» ¯s±pCd2N"
1ÿª4£Bº ¯CØd 2 +°2?«+« +°[´Õ¯s£ ´?«§2.d+¹[ aÊCdÐ2 Td 2 -agÖ£ ?« ?«+
a´{+°H\2.» Ö³u2:» '£¯l°× uü-£CdjÁa£güJA¼ 3Cdj-» ÿu
+°H\2.dBº » :N.» ¯´[3Cdj uÏ£[T¯Ls 2´ q¯ +¹ Bº2 ü¸ mCd» :NW¯2s N)+Á2C»d
:´?«+« Kl°×3Cdj-2!q 8T?¢´L.dd2.»µKl°×¯CØd 2CÖH¯Õ2N:+° {Ð£¯£+°d2
.»¯+¹£H
»:u2?«£Bý[JÅÓ¡®££ÅÓ¡®ff-»-³u2+ra +ra£ü:+°TBý]¾´#§
-aBºA»£8 ¯sÖi£¯|aA»2?¢¸2]´{?«§2A¹3 üÁag2W ¯sCd4BW¯s2N
I-SERVE 91
l°×2Bº¢2] ?«[§ I ¯s l°×2Bº {2#2A"U {Bº» £Bº£¯ü ü¸ >[j2.£Bº3£¯ü
´vLs4rql°×2B.» ¯s3U {B»ql°×2B±pC£BºU {B»W2]±pC»:+°£Bº±Â2A»á ´{a©Āag2
8 z2N"
1ÿª4£Bº U {Bº2!q 8T#l°×2#£" ám_³uj+°2!q DÿÖ »|a Áag2 -[
-l°×2#££" -u 6C» K m´µÓ ¯L±pCd2N +r[ ¯CdØ2 -N 4rA» ) »AÿJ ¯2+°uü
_ü2.»Cd+°üÀ+°CdÖá Cdj¯Ða´»U {Bº[CÖü¯+¹:u2?«+°üÀ+°Cd3Cdj¯Ða±Ā[+«
´?«§+rüØ2Cü\±paz- ØdÖ¯Ð¯Ða´2¬i#´BýC» -A»Ö+°2+°+°)Ja£ {Ð
UT2] {2Bº4r» dAÉagÖCdC£sÐ[mĆdØ+°24rA¼Lc2.d£¯ü» ü2]¬i#´BýC»£B»
zl°×Bs º :u2?«£¯£+°
d 2üDÿ2.d[£Bº=2Cd´2BýCd BÖi £=2CdAÿa¼ j CdCd aBÖi £´2>a2¢[
´+« 2?«£B»£Bº_A¼¤B»+°+°Āa£2µÓ28T#2!q£¯» _2Aÿ¼2£¯£+°d»Ö+°2
44 [+°:+°BýC¹ ¯aÙ´vaw asi z2NÖ4£W ÿ4ª QÙCd ¢ ¯aÙ ´vaw asi z2N:+°-aBý+« 1+°k
ÿ4ª £BºU j+«s Tµ}©Āü.Ö´ A¼ü.dl°×£Bº-2A¼+¹¯2£Ej+« ³uL¶ :+°Bº ¯aÙ Ly
¯aÙ ÿ4ª AÐ+°Ø24r»+Ā\¯s £Bº»A2Cdµm¯2s ¢U j+«s -» #/AqA-»A[+«+[
£Aü£az-u2?«£Aül°×CÖa N2.dCd'¯aÙ ¢£Ej+« ³uL¶1+°Bk ý AÐa£U j+«[s ¯?«4r
£.dØ24rm´X±ĀN2.d¢Cd£Bº'¯aÙ ¢:´?«ÿ4ª QÙC££+rØqJ+°[´Õ2.dB2º qA¼
4¹Bºq[o j
1ÿª4£Bº-a£'TAÿ¼24rK ¯Ă¢[£¯üCdBý]»¯+¹ Bº2AÐa£U j+«s[

ĀNÿ2.dA[ ü¸ ¯Ă.dü¸_a.d+[_2Aÿ¼A¼¦< » H£Ø[´LCdØO2.d
>a£ aùü4L2]¯2A»³Íü¾´#§+¹l°×-¯ü ¯Ă¢3¢.dq A¼tA[[
3+rµÓ2u4r¯Ð.dyā24r {2.d+¹:u {2#KJN+« ]y´B» 8+°aj ü {Ð.»¯Õ £Kl°×
±p»A»JqA¼
m´£³u´XCd2+°aj
¯Ð» m+«dC»CddC,
U j+°s ¯Ðÿu¹d2
ĀU j+°sC£CdAÉ,,´vaÐ¯aÙµ¢¸
m´£³ua´24rCdJA¼ ]y´B»+°aj¯ÐAÿ¼aj24r-Õ2.dl°×2#±pCd {2Bº#»
U jl°×sü¯Ðÿu 2-u {2Bº#»U j+«s-2C»4r[+°!¬§u4rD4¯l°×±p Bº2+rA¼
-u6C» BÿºBº+°aj.»ĀsBºU jl°×sBº+°aj.»ĀsBº4A L£LA¼tL+C»B8T?«"
-[-Bº4C£»Ö Bÿº[ ¯Ă:N£l°×+r£H:N£l°× A¼t-[[akdüI¯l°×2#
{2#2NU jl°×sBº-u2?«[akdüI¯+¹Bº3d ¯Ă-[?«´?u¸¯ 24r {2#2N
:A» C»BU jl°×sü¯´Õs A¼µÓ¢ {#¸4r µÓcV|a2mNdüC¹¯2á2ql°×2B|+ ü2
3Cdj mCd¯Ða´{ü4rT\H {2?ua
I-SERVE 92
U jl°×s[+«+2.Ö2 µ}c2T\H {£-NT|+±Āü¯³Õu2.dqA¼8 mCd2T|+´2
Cd\H£ -N ám_³uj¢|+ ÖR®±paz l°ûay2#2N -2A¼.»Cd 3 ¯Ă ' m´´2.d2 -»N
-¯ü4¹B»q[o j-[=´{Bº4Ls¯s» {2#2N
3¯CØd A¼Õ§C¹.d ¯sK_2Aÿ¼ {üqaTBý4r {Ð-»£BºqBº/N;+°!q3Cdj
:+° .d2 Ń = a .d.»yN = a" +°+° 3mÿu2X[ NH¾´#§ ' ¯Ăl°× 4ü Ā agØ2
-Ā ØÖN:N+°ù[+°ü24r.d´Õ2.d4üA¼-` {áÐCd24r.d´Õ2.d4üA¼-¯ü
-` {4Bql°×2B»q[m´´2.£[¯Õ§2.d4üA¼
+°+°' ¯ĂÖz+°Ā a£gØ[4Ls2]'m´´2.d2-2C£ ¹a£>Ø2 mCd»-[
m4³Õu2.d
44 [+°'Td [T L2.dB[+«£Ej+« ³uL¶µ¢¸+rüI¯l°×£Bº:uU j+«[s A¼Bÿ2º 4r
m´X±ĀN2]Cda £Cd:u2?«¯ÕXg [ĀNÿ2.dB[+«ĀAÿl¼ ×° Bº8a+° Ö A¼Õ[§ -ÿuØ¯2.»d ¢.Ö´ ü¯Õ
{2N1+°k ÿ4ª £Bº3Td »+Ā\2.d ¢Cd£Bºÿ4ª AÐ+°Ø2+Ā4Cd£Td qA2¼ÿ
{2N4+°¯aÙ Ly ¯aÙ ¢+«m´W» ¯s £Bº£Ej+« ³uL¶
1ÿª4£Bº-a£.Ö±Ā4A'm´´2.d2-2C£4¹Bºq[o j/N3+rµÓ2;+°!q
¯aÐ 2¹Ø +°Cd2¹Ø

¹ØT¹Ø TEdC»,
ÿª>ØC»¹Ø [¹Ø
¹Ø ¹Ø [.£CdCd,,´vaÐ¯aÙ µ¢¸
/N]A+rµÓ2;+°!q33+rµÓ»-K.»ps2N3+rµÓ2C¹».»ps2N3+rµÓ23+rµÓ2¢
+°H¯Õ±pC¹2N3+rµÓ2¢3+rµ[3+rµÓ2-ÿªTps2N3+rµÓ2¢3+rµÓ»T¯sL2] {2?¢2N
:A» m´´2.d2
:A¼2C£ =u >a4C¹2A¼2!q ´vaÐ £¯ -» Aa2 ü¸ >a4C¹2N ¯[ Aa2
84C2Bº2-2Cd´v üü-H¸#¸4r¯[£¯:2Cd?«m´´2.£[¯Õ§ps2N
=u¯Õ§ps2A¼2!q-A¼t2¢m´XD2u[¯Õ§2]#¸ ¯Õ§ps2N-A¼t2¢[+2Bº´Õ2Bý
.»d 4ü£"+rüy4ü£"CdBº´4ü£"8J.»dq {=2A¼ ü¸"3m´XD2_2-A¼t2+°2!qDÿ2
+rA¼-2A¼|+-A¼t2 {2Cd al°ûA[[ {Ð8J.»d q {-u|4]A+rµÓ » -A¼t2¢
m´XD2_2u4r8aBý'm´´2.£[= a mCd28T.»d 4üa
A[W2´ .»d B[+« ;+°!q a2Ù {2N8£¯ü ü¸ 'm´´2 .d2-» m´XD2_2
´{?«§2A¹-u2?« £¯ül°ûBám_³uj+°2!q ]A+rµÓ2+°2!q»waiT+r {-» uÏ2 ü¸
mCd» £¯ü ü¸ 8aBý ' _2Aÿ¼2 Cü\ ±p4üA¼ £¯£_2Aÿ¼2 Cü4[£Bº =2Cd?«
Aÿ¼a£jCdjBÖi£ÖZµÓÐaBÖi£¢¢ {¯Õ2³u2 2?«£B»
+°+° )-a £ £¯£ F u[ 8 mCd T4üy+¹ l°ûBºA¼ -N8 mCd2 T\H
{£¯2Āa ³ÍaùØ[Cdda.ÖdØ».»¯s2N+°+° ¯CØd Öám_³uj uÏ »-\.»Cd
3F u[ ByH-´{BºN:+°Özüw+Cds qA¼-u Bý±paz£¯£F>2K?«¢C£ a£l°×
u4rC»H±pCd2N4r[A»[C¹+°ü A¼+°+°£/Á»µÓ2T[ {Ð3¯ÕgX¢ {2Bº
I-SERVE 93
44 [+°:+°Bº £Ej+« ³uL¶
Áj¼ ´mCd T£2ÿ¯ª fÕ C£ a£l°×KÅÓ®¢ z4#¸ -[/´ 2
m´Ö \2.£Bºÿ4ª QÙCd -AÿØd2 µ¢¸+2° ¢
Áj¼ ´mCdT£2ÿª ĀffC£ a£l°×K?«[-2##¸

-[m´Ö 42+°[´Õps2N[¯Ă24+°a£j.da` 2 ü¸±Ā´2-2#A¼-»N-+°Bý¯2A¼ab 2ā Q[C¹ ¯aÙ
´vaw asi z2N
-a Bº
©p§ Ö³u¦¯jXa¸u¤Cd
CdÐmCdĀAjd.dØCd,
¯ÕgC¹¯Õj4Cd ¯2A»³u¦
+°L Ø .d2Cd ,,´vaÐ¯aÙµ¢¸
:Nÿ4ª QÙCd ¢ -AÿØd2¢ µ¢¸+2° 4r {2Nm´¯AÕ ¤¼ ÿ4ª QÙCd ¢'£+°Ø2Cda £Cd:+°+°©pkÁ µ» 2Ó
qA¼ :+°Bº mCd2Q[Cda £Cd4B+Nt4r+°©pkÁ µ» 2Ó a£¢C¹2N-2C»C»B
)-.dØC£K-m4³u2.»Cd£¯ü ü¸+°H\Ö³u2Cü\±paz2NÖBº¢»¯+[
L]±paz +°2a¨³Ía2 4as ]y#¸4r £ 3Cdj CdCdsÐ2 £l°× 4as ]y2N :+° £l°× 8
¯2A»³Íüq { {Ð.Ö´Õ!q̧.»Ās
1ÿ4ª £Bº)-a £³uA¼d 2¢ {2B»a£4A»Ð©ĀN Cdüs [mAA¼ü ü¸+rl°×2BCdCÐsd uÏ2.»Cd
µ2X2.£H -´{B» ]Cds2 µ2X[ ±Â2A¼Cd2N -´{Bº -N £¯ü q[N %Cd2N -´{Bº
U£Cdj-_B»µÓ¡A¼¤.ÖiCd£Ø[+«.»CØd ¯2á2ql°×2B±pCd2N-A»á ag¯ÕgX'Td»
mµÓ¡X4B:u.Ö_C¹2N
dA¯|aÐmÉd»s
+r »¯Ø³uN¯ÕgC£¦,
-AÉ¼ a¹sØ C¹ÿª
CdØmCdm_³uj¯ µÓ¡C»,,+°a¹¨ ´[Cd s
U {Bý ³uA¼d [3mµÓaz2.d+[ {2B» £¯£a´Ö ]Cds Cdüs K=´{BÖCi » W2]±pC£Ö-´{B»
a`MHÖ 'U {Bº- Cd¯Ða´{BÖi ám _³uj- {Cd£Bº'>j¢:´{B»:+°B»m_³ujC£Ð[
±Â2A¼Cd£Bº-[
+°+°-a £ {Ð+r £a£³ÕuCdØ2-» 2mCdÖ4r[3mµÓaz2]K-2Cd¦+°a` 2¢
{Td £¯ü» T TÇ]+r£ØNÿ[ ±p4#§+¹¯2Āa ÿ ª düCü\2.d+¹»Ð
¯Ðd24rÿª4 2CdBÖi±p
WBºa£ ÿª4£BÖi1+°kBº-u´H|+¯L+«±Ā2Bº´{mCdBÖi-aBºCd¯2A»³ÍüK
IL±pdd[ a¹ĀL /Ae?2« ] q] 4r2B 2 .»Cd Aÿ¼L2] 1+°k[ ĀaN4É r ¾´#§+[
[¯Ă2A»³u24rdzA¼¤2.»d¢Cd£Bº
4 [+° 'TAÿ2¼ 4r ¯aÙ ¢ ÿ4ª QÙC£¢Aÿ¼ z\2] W ³uL¶ Cd¢Aÿ¼ m´£³Í[
dAÉ´vaÐ24r+Ā\2.d¢Cd£Bº:2Cd alû° >L\'ZC¹Áµ» [;+°ĀL¯Õ2³Í ¢+°2.»¯ l°×2!q
:´{Bº l°×üDÿ¯ s ÿ4ª QÙCd ¢2]-AÿØdü¢2]µ¢¸+rüµ¢¸+° uÿ 4rü
I-SERVE 94
+°ü´{l°×2!q;+°:aiÖ ¢´{4rdAÉCdA2¼É 4rN4raz-+¹ .dyJ?«¢=l°× ÿu42wa2Bº -AÿØd22Bý
+°[´Õps2NÖzCd2s JA¼ á£Ø¢.d.» ¯sÿ4ª QÙCld ×° -AÖÐi Cdá 2 4r.d+° [¯ Ðd2.d´Õ¯ s ¯2m4³u
£Ø<Ø4rÖ4£W ÿ4ª QÙCd 2ÿuT2.d .dy+°T+ruA¼ü.day Nq ¯s'´Ë #§2ÿ4ª QÙC£AÿØ¼ d£[+«
m+Cds Öa4ü-2N2.d4üA¼#2¢¯2A»³uÕ 2.£HĂ´[qA¼ ÿ4ª QÙCd ¢+°2¢¯m´¯AÕ 2¤¼ +°+°'
´Ë ?u§[ 2;+«2CdT a24r.Ö´{ l°×£ 23 um424r.Ö´{ +¹qA¼ ÿ4ª QÙC£Dÿ ü'wa2Bº
ZC£ül°ûCdü£Cdj+°´LMü.» ¯#!¬Ç » =¹ 2]Td ü¬?i +« « .»yĀ +rµÓ2 {2N:+° 2 W
¢Aÿ¼ ¢+« P®m´W» At2
' [a£Ð` m´+°a`2¢ W ³uL¶ :´?«+« ÿªµÓ¡2B¹±Ā0uØ2 AÐa£ Ö4¹Á»µ[
W¹±Ā0uØ2AÐa£´v ¢Á»µ[-a¹±Ā0uØ2AÐa£-¯24 Ö4¹´ A»µ[´vLs .»µBº
:+°'[a£Ð`m´+°a` ´vaÐÿu42¢.dB¢±Ā0uØ2-»+°A¼É mÁ+°AÉ¼4r3d¾´#§l°×£Bº
A[A¼4ÙL+« I¯+[±p Bº2+¹¯2+[][][/±Ā0uØ£üC¹¯³Í¯aÙü¯Qae ´ÀL+¨ °
[Lj2.d+¹A¼ü.dl°×£Bº-2A¼¢ÿu424r ¯aÙ¢U j+«s ¯ÕN¤+« /´Ö 4´B» A¼§ü
T L2.£BºA[+¹¯2'¯aÙü¢]ACdjÖz+°a±Ā[wa2Bºa+rü4rTÿu42.»¯s 3d
:u-£Bº
U j+«s+«+r ü¯ÕA¼Õ§
WBºa£ ]ACdjwa2Bºa+rü4rTÿªO2.d .dy
.»C£Øag mÁÿa´ z
|+ ü¯2TmA¼´ z-[
.»C£ØagmÁÿa´2-2!qµÓ¡A¼¤]Cds]Cds24r]Cds Xs4r]Cds Xsm´D2DCdTd24r
ÿu¯Õ2.dBº2|+ ü¯2TmA¼´2-2!q-A»]Cds¾í£#[2?«+« +| ü2Ā+«4r {2BºBº2
'wa2Bºa±Āü¢8+°a´24r {-2µÓ2JA¼A¼Õ§-T]yā24r {2Bº#»U j+«s
¯ÕN¤+« +r ü¯ÕmÁÿA¼Õ§
4 [2.d ü¯Õ z<ØTd»T#2!q'A¼Õ§ÿu ¢ {2Bº ü¯ÕA¼Õ§4r[m+«d¢
{2Bº ü¯Õ A¼Õ§ 4rA¼ ' A¼Õ§ ÿu ¢ {2!q A[[ ÿu£AÖiÐCd2 -2?uam+«d¢ {2!q
m+«dAÖiÐCd2-2?uaJ?«¢ÿu£AÖiÐC£[-T]yā24r3mµÓaz2.£Hm+«d AÖiÐC£[±Âa±Ā#
4Bº z#§+¹l°ûBºA¼'Td2¢¾Á¼t¬i£a;+°m´ `µ¢¸+r[/A¼³uL¯s {2?ua
ÿu£AÖiÐCd2¯Al°×a£ØC
m+«dAÖiÐCd2+°LÎ]C,
-AÖÐi Cd2mX¢|+
£AÖiÐCd24aù¯³u,,´vaÐ¯aÙ¢ µ¢¸+°2 A¼t£Ø0uØCd/A¼³uL2]µ¢¸+°2
-2!qÿu £ mCdÖ -AÖiÐCda±Ā[=ü¸´{Bº¯ÀÐ+°L2.£HCd.» ¯m+«dü¢-AÖiÐC£[
=´{Bº 3A¼L2.dlû° BºA¼ z¢¸+rü¢ {2B» ¯ ¯s Áa£güC¹ -AÖiÐC£[ -¯2Aÿ2
.»¯+¹£H4a {C¹ mCd2-AÖiÐC£[-¯2A2.»¯+¹a£A¼-AÖiÐCd2-2!q-ÿqA¼2
I-SERVE 95
µÓ¡A¼¤ ám_³ujCd´ÕC» a¹Áag2m´´2.d2¢qA¼4+°.Ö#¸4r´{#§ü4r+°[´Õ2.»
££a+rüm±Ā´2]+°Áa£gül°ûBá CdjÖz+°a±Ā2Cda£q-ÿu [a2Cda2 +Ā4rH
-NĀ4C¹2N4A-[.Ö#§A¼4ÙLw+R®´{?§C¹u4r´{#§A¼4Ùaw+R®.Ö#§C¹u4rm´ Ls2.d
l°ûBºA¼´vLs4rÿu£AÖiÐCd2¢ z[\±paz£Bº¯ Nÿ¢» {2Bý ±pC£Bº£Bº8m+«dü
.»d Bºm+«dü.»¯s£Bº2!q£Bý¢]Cds Xs+°K¯2+2Cd al°ûu³uØ ¯s {üA¼Lcps2N
-u2?«£Bºm+«dü¢-[+°ü4r´{ü42 q¯Õ
:A¼2C£m_³uj»f-2!q-N # mCd»%Cd2N
£Bý¢qAÿ¼ A¼acF>2T\H {2N4+°m+«d Ā2+°aØ2 ü¸ -N N¤ .Ö2N£Bºmÿª§BÖi
´+° £Bý[4Bmÿª§´?«§ĀsBº+°+°m+«dAÖiÐCd2´[+«a£A¼
:+° z¢¸+rü¢ {2B» Áa£güK 3Cdj ¯Ða±Āq 4+°
m_³uj »» Tk { »»
W {Bº»»f-» ÿu .ÖdØH+rK3m_³ujA» {Bº=A¼a4r ¯s3dm_³ujA» {Bº-[
4Ls2´{ +°H\C» Ö2#» 3d+« ' ĀAÿ¼l°×Bº ¯L2.£H 4r[
vÐ ám_³uj» »

ám_³uj»4+°»Ð£l°× Āa2.ÖazØff-[-l°ûBºA¼:Nm+«dAÖiÐCd26±pCd2N
:+° 4a {A¼4ÙL+« .»y¯L+«ĀAÿ¼l°×Bº L2Cd um4Cds ´BHÿu ¢4B4a {C¹
-ÿAq [ -¯2Aÿ2 .»¯ +¹l°ûBºA¼ 4a { -» /±ĀNÿ Cdl°× TBý4r ¯āL¯s2Cd al°û
3d /CdÖ ´v>ØĀg2¢» {2.d+¹£H Q[ Td2¢ 8 a±Ā# ´BýC» ¯Ă
±Ā´´2+«üÖ uÏ2-Bº42!q m´ A¼2 {2N
' um4CdsüI¯l°×2#3CdjCdC£sÐ[CÖü¯l°×2#ÖBýC».£ü3 uÏ mCd2.»Cd »
ÿ¢4 £¯ü+`«¯s Āsazÿ¢4rü ¯Ă¢l°ûB3¢]2.dl°×2B {2BºBº»U j+«s+«
mÁÿü+°`2
ÿ¢4A¼Õ§±p£ü2!q
-2A¼L¢ {3Cdj»»f-»¯a£ÐCdjÿu A¼ac2+°ü4rH-N
+°ü4rü2!q
»KA»³Í[»K:2mNd[ff-»´L]yāA¼Õ§[ A¼ü+¹£H
1a£ zBº-u6C»;+°BºĀ³u¯Õ2]Cd+rÅÓ®.»Cdü a¯4rL|+¯l°×2# .£yBº+¹2Bý
£Bý+« ¯a£ÐCdjÿu A¼ac2¾´L\±pCd2A¼2?ua£"
WBº-N´Õ]y´[¯a£ÐCdjÿu 2 {2Bü[.Ö±Ā2+r[ÿqA¼_N¤[ {2.d+[ Ø ³Ía£ü
.»¯l°×2#±pC»¯a£ÐCdjÿu 2üDÿ¯s2A¼[.Ö´qA¼ {Ð.» ´ [Õ
:N£+rü:N£
¯a£ÐCdjÿu l°×-BºÃ ps2N+°+° Q[[L|+Āsff-[+rüL|+µBº+¹-´{Bº3´[
m+«dAÖiÐCd2¢+« ¯s2N4r[ÿu£AÖiÐCd2¢+«a£A¼m+«dAÖiÐCd2´[+«a£A¼[ z2A».Ö±Ā2
]Cds Xs¯2A¼2 {2!qm+«d {2#2N3¯2A¼2 {2!q¯2+°ü2l°ûB {2#2N|+ ü
¯2A¼ a³ÕuCdÖ NµÓ¡A¼¤ ¯2TCds¯2A¼ a±Ā¬i]Cds CdsüK=+°Bº üaz¯s£Ö3Āg»
µÓ¡A¼¤¯2TCdsa£ A[JA¼A¼Õ§[¾´2.d+¹
:A»¯C£sĀ Ø2-2!q'¯C£sĀ Øa´» 'm´´2.d2¢[S A¼4ÙL2Bým_³uj
Tk ³uµÓÐaüA+ra+a° + rüa±Āü±Â2Na+a° +rü32Aü-ÿªTps2N'Td »
CÖiXsVd mµÓ¡X ©Ā2A¼2 42Aÿ¼a£Ð2A¼2 ÖzA¼¬i Áü AÐa£ T L2]2N : K 3
¯C£sĀ Ø2Öz+°TÿªCdq-u2?«¯C£sĀ £Ø[ {Ð;+°[T2AÿØ2.»¯Õ £.£ü
Kl°× z+«süDÿ¯s2N3¾í {Ð=[a+rü4r Ø ³Ía£ü.»¯Õ£Kl°×A¼¦<2 {2BºA¼
I-SERVE 96
1a£ zBº4aA»£Ja.Ö ´¯C£sĀ Ø2 ¹_N¤]C£sNTµ}©ĀüKCü\±paz[LÐµ}
Áag "q+°- K {¯Tµ}Áag ":u=2A¼l°×-Bº4Cd£2!q-N[LÐµ} Ö C»
Ja.Ö ´TÿªCdüA[+« {2BºB[+« JüqA¼-N¯Tµ}ÖC» Ja.Ö´Õ-CdØ2X+° A¼¦
0uÿu ¯ÕgXĀAÿ¼Ø2+rA¼-2A¼+¹¯2-Bº4Cd£
WBº'+°[´Õ2.»¯Õ§ -2C£W2]±pd+° T\qN[LÐµ} ¯C£s'm´´2.d2 {2Bº4r
:2A¼¢ {2B» ££U a±Āü±Â2N {2B»N¯Tµ} ¯C£s-2A¼¢TDÿ ¯Ăü4ü
U {ü4r {2B»NU ¯C£s ¯ Õ§ ¯Ă Ða´24r {2B»A» 'µÓÐa¯C£s Q[A¼4Ùa ¯Tµ} K
[LÐµ} KTÿu4rüĀ4 {
¯ zmA¼2¢ Cd2´{ aü£az ][ -üü£az ¾Á¼t Cda24rü£az £?«JA¼
_Bº4ü £az£?«´+°a4ü£az: K>ü¯Ða±Āq+°AJ?«¢¸ {2B»>ü2¯Tµ}2
-2?u£" [LÐµ}2 -2?u£" -N wa2Bº 4rA¼ -N >ü¯ Ø2 -u|4 Tdü4r
:2mNdü4rÿªC£ü4r4ùü4r+rü24ra+°a+rü4r+°[´Õ2.»N¯C£sĀ Ø2 mCd»
:# 2?«¯C£sĀ £Ø[ÿuT¯s z+«s[-2A¼+¹ [»-2#£
m´´ 2 .£ÿª X+« +°aj µ} » +ra`2
1a£ zBº4aA»£JaÖzCds2JA¼'m´´2.d2-2C£á CdjÖz+°TÿªX-[-2#£a

TÿªX-2!qmÿu2X+°HCd»+°Amÿu2X+°HCd2-2!q¯Ð´¯A¼µÓ» +°A:N[>24r¯Ð´2
2?«AÖiC» -2A¼L+ :N ¯Ð´2 -» -ÿªX {2BH Ja ´vaÐ2 .Ö´Õ #ü m´+ra2
m_³ÍjNA» Cdül°×-u2?«-ÿªX {2#2N£¢?«Ā ØU {ül°×-u2?«-ÿªXqA¼
» 2C£ :N ¯CØd » -l°×2#£ z Q[+« +ra`2 8T#[ -Bý\C»
{Ð ]a+rü24r '

m´´2.£[.d¯s£ {4+°3]a+ruÿuØ¯_ü2 ü¸'m´´2.d2Kl°×¯CdØ2u4r+°[´Õps2Nff
-2#£a»»[8T?«"3m_³uj4ra£+°2!q=l°× 4r.£u.£uQae +rü24r'm´´2 .£[
.d¯s£Bº+°+°3dA¼4Ùa]a+ruÿuØ¯_ü2-CdØNÿ+2° 4r {2N+°+°'m´´2.d23dl°×
L2Cd¯CdØ24r+°[´Õ2.£H-u=2A¼l°×+°[´Õ2.dBº2qA¼"
WBºa£ 'm´´2.d2
¯CdØ2f-»mÿª +°ü4B[+«;?«§4rQ[.d¯s {2BºBº2¯L±pA¼
:N ¯CdØ2 -» ÿu£[+« ]a+ruÿuØ¯2 {2BH -N Ā Ø U {ü¢ {2N m_³uj4ra '
m´´2 .£[.d¯s £Bº4rK¯CØd 2-l°×2#.dBºB2º qA¼ :NuNÿCd z
:N:u-[´Õ2.dB[+«
+ra`Ö- uÏ24B-¯CdØ»ff-[CÖü¯l°×2#A[[.d¯s£Bº
:N C£B» 4r[ ±Ā z 4rA¼[ CÖH¯Õ ±paz2N 6£ ¯a| ;+° +¹`2¢2] ±Ā z u4r»
+°[´Õps2N-2Cd mCd2.»Cd 3±Ā z¯CØd 2-»mÿu2X {2#2A"
-u|4m_³uj4rauNÿC£ Xsÿu 2C¹:N-¯CdØÖ£+°[´Õps2Q-»4Ls2´{C¹'
m´´2.£[.d¯s£Bº:u=2CdQae24r.d¯Õ£¯|a3dl°×mÿu2X+°H|4Ā +rµÓ2qA¼
1a£ zBºm_³ÍjA¼ül°×-u2?« CdCdsÐ uÏ» {2!q
'm´´2.d2q» qA¼f-» -ÿª 2
=2A¼l°×a£ Bº2qA¼"
I-SERVE 97
WBº¯<A¼¦0uÿª£[+« +ra`Ö+°ajµ}»:2A¼l°×+ra`2
K¯Ð´2¢K¯Ðá£$4rL+«CdUTCd2=2Cd ¯´{+°[´Õ¯s2N"-Cd[+«3¯<A¼¦0uü
-ÿªT2.»+°ajµ}2 {2Cd al°û3¯Ð´m´´2.d2+Ā4Cd2NQ[» a¹a+°24r.ÖDC»3
¯Ð´m´´2.d2l°×´l°ûH±pl°×2B {2BºB[+«K¯Ðá£$4rL+°aj µ} » -Bº2Ã
'¯Ðá£$Öz+°m´¯+ s« /CdXsm´+a° `
2¢ ¯aÙ m±Ā2Cd2¢
¯Ðá£$ff-»ML¶+° +«2A¼ ]y2N

-u|4m_³ujA» {Bý+«4B3dm±Āa_¤µ} » 3dl°×-Bº2Ã
1a£ zBº6C» üU {Bý+m_³ujA» {Bý+ C»B8T?«"
WBº;+°!qC»B3d:N
TAÉ¼Øf-[4Ls2.dl°×2#+°ajµ}©Ā[-ÿªTĀsBºĀ Ø
U {Bº:N
¯CdØ2f-[-l°×2#-ÿªTĀsBº
:+°Bº a¹ z0uØ2µÓ2l°ûB {2N:´?« al°û.Ö´Õ¯ Aÿ£üKm_³ujÖz+°¯Õ§
.£u+rü2 {2B»N -[-2Z+°L2] ?u¸Bº l°×2#£2[ u[+« '+rü2 -» # - uÏ[+«
-Ðaz¯s2N4r[ uÏ[+«+rA¼- uÏ[Td2¢4B¯Ðü+rü2¢Qae+rü¯Ð´2+°[´Õps2N
'Td[/CdXsm´+°a`2¢ü `.dLmCd¢u4rT a24r.Ö±Ā
m´ u´XA¼Õ§¢;+°+°`+rü2 A¼Õ§¢;+° ³Í+°ü2+r .dy 3A¼Õ§C¹.d ¯s
m_³ujA» {Bý+«]a+ruÿuØ¯_ü2 {2A¼[.Ö ´JqqA¼-2A¼+°»mµÓ¡X
[a¹Aÿ¹.¹CdXs¦
_A¹¤.dĀAÿ¼+°¦,
z zl°×aÖi z+°s
:C»Ø©Āá agC£,,
m´ÅÓd2qA¼/CdXsqA¼_A¼¤BºqBºĀAÿ¼l°×BºqBºÖ+r[+¹|a£BºqBºÖ+r[
±Â2N£BºqBº' !qá ag¯CØd 2-[.Ö_C¹2N
1a£ zBºm´´2.d2-2CdoXs4rq[AÖiC»' Ø ³Ía2-2C£=u>a4C¹2N"
WBº'm´µÓl°×C£» qA¼¯Ð´2¢-AÖu+°[´Õ2]2Q":AÖu+°[´Õ2]2Q"-» m´µÓü+«
¯ Aÿ28T {2#2N"mÿu2X:u|4 {2Bü»[d 282 {2#2N"
' mÿu2X¢ ÿu4» +°ü +° ]2C£ `« 2?«T 2 A»[[ +¹al°×2!q A[[
:.»yĀsazT +r[
£l°× Ö+°2 +°ü4 4r+° ám_³uj W2.d 4r+° m´´2.d2 a ql°×2B
-u|4 {2Bº4r+°¯<ÿ¢4rüµµÓÐCd24r {2Bº4r+°ff-[:u2?« a£ü+¹LC»:T: Ðq {
+r[¢+°2¢+°[´Õ2.d[T4Bmÿu2X¢+°[´Õ¯s» {2?uaz
-.»Cd ¹´Õ l°×aC»
+°ajd2mCd´{ [,,´vaÐ¯aÙµ¢¸
ü4r6C» .»Cd Áa£gq ´[.»d H +r[mÿu2X¢ a [Õ u4ra¹¢?Æ
u4r>BºÁa£gü4B´[.»Āsaz
4 [+°:+°Bº
d2mCd´{ [ ff-2# a [Õm´¯+ s« CÖ¯ s £a'm42AÉ2¼ ÿ4ª QÙC£2Cda +rü2A¼[
-l°×£3£?«+« a üa¹¢?Æüm´¯+ s« =u ]y2N"3£?«+« A»µ2Ó ¢T uÏµm¯2s
T+°¯2Õ ] {2A¼B[+«:A» a¹[A¼ac 2+r .dy
I-SERVE 98
a£ :2Cdlû° .Ö´ ]yA»T#2!qU {ümÿª a+°a+rü4r+Ā4Cd» {2#2N
mÿª mA¼bā sa24.dyā
¯Ð±ĀCdĂÐ±Ā2Cda2m >,
-X¯Õga mĆdØdÿu
\³uU¹T z³uØX,,´vaÐ¯aÙµ¢¸
U {Bº;+°mÿu2X¢2] a+°mÿu2X¢+«;+°¯Ð´2¢2] a+°¯Ð´2¢+«[a2Cda2
m´dùü .»¯s»
» ¯¯Õga24r {£ff -» TµÐ¯2¢ {2#£Bº ' TµÐ¯» ;+°
³ÍÖ³u2'Td2u4r-ag2+r Bº2+¹¯2;+°]+°AÉ¼.Ö_C£T
U ?¢±Ā0uØ2q+° µÓCad mQÖ±Ā0uØ2
4 [+°]mCdT]mCd24rĀ|4'+°A¼É +2.Ö2¢Cd4r´LMH2.dA¼\N P¸Q[m´¯+ [s« WB » [a£Ð`

m´+a° `
/Cdas £a2g ¢I¯l°×a£¢Cd£Bº+°+°:N um4Cd4s r4 [2.dA¼\+°A¼É
WBºa£ ´vaÐ2;+° 2]dIµÓÐaBº {2B»£Bº3dµÓ A¼ N¯2´Xs +°ü£BÖi

dXAÿ¼a£jü±Ā?«¯s¯ Nÿ¯ÕgX[-ÿuØ¯2.»¯s {2B»£Bº+2Cd ¯´{¯ Nÿ¢ {2# P¸
T|+´ 2±Â2A¼Cd:ul°×¯Às´BºCd {2B»£Bº
:u.£u+rü24Bý]2N;+°a¹$3d+¹T2Cd3¢.d ]y2N
+°2!qĀ Ø
Ā2ĀLl°×q³Íaz4r {£a»4B-u {2!q'´Àl°×u#ql×° 2B±p»Nff-[
-´?«|+3d]Cds2´LµÓ¡A¼¤Ö8+rm4Cd¾´L\ÿu £_ü2Im 24r {2Bº#2 ü¸3d
¯Ă¢3d»;+°¯2ĀL3+ra£[.Ö2ABº3a±Ā[+«
U #Bºff-[Cd» á¾´#§l×° £Bº
3U #Bº {2BºB[+« ;+° 7a+r ü¯Õ ]y2NA[+¹¯2;+° ´#§ù[[a£j`2
.»µBº-2A¼¢;+°ÿª 2¢U #Bº +r2¾´?«§u4rX[C£\ CÖs+«[mA¼±pdBº
3[mA¼¢)+°ü ]y2NÖ+°?« ¯2Āa_ü2Im 24r {2Bº#2 ü¸3+°ü¢C£+°
»AAÿ¼ØdCdCdaBÖi¯mAb³uj`Bº4r {#¸ U #Bý+« +°[´Õ2]2N
3 Á¼mu³uj`Bº;+°a¹$»A¼±Āa£d`.»¯Õ.»¯Õ-ü¯Õ±paz[mA¼±pdBºALmA¼Ø
uAÿ¼üCd#§+¹q+°±pCd3mu³uj`Bý+«C£+°]Ā 2Cda£ ¬i#¸4r+°ü ]y2N
3a£$l°×=´{Bº.d¯Õ£.dm+° LsC¹»±p?-2A¼ ü¸;+°£Bº[mA¼¢Cd.dm+° Ls6#¸
+°ü ]y2N
3 .dm+° Ls+« Xa4 qA¼ dzA¼¤ÿªd2 l°ûB qA¼ [a2Cda TuĀü¢ C»H±pCd
{2B»£Bº-Cd[Āgaz+« +r2Cdü-2Aü.£ü+°A» C£m¯Àsü4L2]3¢]¯s {2B»£Bº
33¢.d£_ü2 ü¸-Cd;+°£?«+°ü¢Cd»;+°-´Ăa¯4r L±pdBº
3-´Ăa¯l ×° =2Cd ¯´?+« -2Aü±p?= LTuĀü.»yT+r {3Bº qÅÓ®+°ÅÓ®
.d¯ÕCdl°ûB-u+°ÅÓ¡®X±Āü[+°Õ.»¯s {2B»N3ÿu £_ü2 ü¸;+°£?«+°ü¢3Ö
Cd»3BºqBý6±paz2N3qBý+«-BºT¢-2Q-2A¼[3l°×I4ü2!q-2Cdq[´Õ]y3Ö³u2 ü¸
I-SERVE 99
3qBý [mA¼¢Cd» ;+°I44r L±paz2N
a£
>2Cd {ül°×l°ûB+°üü {2?udf"-[¯2A»³uÕ 2.dl×°
XaØ2.¹´Õ m´´µÓØ[s
¯Ð´2]Cds¯Ðÿu Cd¦,
A¼©Ā§£2.dmµÓ¡C££2.d
.»C¯d Ă ja` +°C d ,,´vaÐ¯aÙµ¢¸
>2Cd {ül°×l°ûB¯Ð´2 {2#2N=2A¼+°2!q-N ¯ĂÖz+°¯Ðÿu 2.d]£?«[

T£?«[¯jL2.» 4`2>2Cd {ü¢l°ûB {ü¢u|4dAÉCdAÉ¼24r {2#2N¯Ð´2
-2!q;+° a+°Ö¯ja`»+°A
3 Cda£Cd -N +2Cd ¯´{ ¯±Ās ¯g¢+« ÖR®±paz 3 A¼µÓ¢ a£az u4r >Bº24r
{2Bý±paz3Cda£Cd¢´ü {2B»¯2ĀaF>2Özüw+CdsBº2 ü¸ ;+°+°ü+°N
üCd4r {2Bº4r3UT+«aw 2Bº¯2Āa£ü£azCdCd[\±pC£»ÿªd2Cd
JA¼ £q CdÖjA¼ü -2AüJN Ö³u2 £?«¢ÖzA¼?« ¯2Āa2 ü¸ Cd Cd[\±paz#¸
:2.dT2.d.d]y±paz#¸;+°+°ü ]y2N3+°üü¢Cdl°×a´2qA¼4+°-Ö d2
6±paz¯´Õs¢+« ÖR®±paz2N+2Cd +ru[+« P¸ wa2B¹¯2Āa2Cd¬Xs2NA[ ü¸ a¹
¯Ð´2 ]y2N3¯Ð´2¢-N;+°CdÖjA¼62N
3 CdÖjA¼l°× Ájü2!q Ö ¬l×° 3 Ö$ ü¸ -N ;+° Á¼j2JA¼ £HÅÓ¡® a]
+°a2A¼2´Àü¯s {2Bº4r;+°_2Bº84 ]y3Áj[C2Bº2C¹´!q§¯Õ+°a+°a£Tq¯Õ2N
'CdÖjA¼l°×±ĀL±p»¯2A¼l°ûBAa+°»qA¼-NÁ¼j2C¹±Ā#84´ÅÓ®¢H\±paz2N
-N-u a`«2.»¯ d[+«A[ ¯Ă[2Bÿªd2+°aÖ38|4 {2N
mÿª a¹£aù¢+rC
£aù¢+°ÿu £C,
A¼A¼a£cC£j ÖA¼
Cds³u¯ÕsCdÖNCd,,´vaÐ¯aÙ µ¢¸
34>ÿu £_ü2 ü¸3CdÖjA¼l°× a+°`2¢C£8w4i±paz#¸+°[´Õ2]2N
3 84 ;+° a£$4rL+« dzA¼¤ 4>Ö2N =´{Bº A¼2 +ra¯s {2B»N -2A¼ ü¸
CdÖjA¼ü ]yCÖ4 £üCd:_b2N¾´BºCd {2B»T-2A¼ ü¸'84 ¯Ă¢CdÖjA¼ü
4L2]3¢.d» {2B»N'84;+°ĀL)dzA¼2¤ ¢.d]y±paz2NA[ ¯Ă¢CdÖjA¼
¯2Āa»m´_ü24r {2Bº#2 ü¸ a>j¢-NCdÖjAÖi±paz2N
' #'CdÖjA¼;+°¯a¯ĂIam±Ā2C£ü¢Xa4Cd {2Bº4r;+°84+rü+«2A¼
´BýH\.d]y±paz2N3 a`«2.»¯ d[+«A[ ¯Ă3¯a¯Ă¢A¼a24rT³uL¯s
³u2¯üJA¼ü4Ö {2NA[ ü¸ a>j¢-N³u2¯4r´{?«§2N
³u2¯4r {2Bº4rm_³uj£³uÖ³u2¯ü4Ćd£[4L2].£uTN3T[+«Bý
_ü2 ü¸Cd-u|4-£Ðü[3µÓ´B º Cd {2B»N+2Cd+ru[+«A[+¹£ØNÿ ]y-N a`2« ]2N
I-SERVE 100
a`«2.» ¯ d[+« m_³uj³u2¯ü3¢.dIm 24r {2BºBº2 ü¸ a>j¢-Nm_³uj4rL
£³u³u2¯4r62N
-+°Bºm_³uj4rLCdCdsÐ¢Aÿ¼üKTNA[ ü¸T»+°2+°H\2NA[ ü¸U j+«süDÿ2]2N
:+° -N-+°B» {2Bý ±paz2Nm_³uj4rLC¹±Ā#m_³uj+°u2Cd2¢TA»³u z+«s[±Â2A¼B[+«
¯ÕA¼¤24r {2N
:um_³ujA» {BýĀJ´Ø z+«[s -2A¼l°×3³u2¯;+°a¹$m_³uj4rLC¹+°H¯Õ+w i uĀ[+«
ÖR®2N -+°Bº amA¼Bý 6µÓÐaØ2 .d ¯¯L+« A[ +°ÅÓ¡®XL\ ±pdaz C£4B amA¼BÖiC»
u42Bº[´Õ2]2N-[´Õ2.dBº»CdBº {4r-A¼t2¢o j´BºÃ#§4rC£amA¼BÖi±paz2N
1a£ zBº6C»4aA»£3³u2¯l°×:2Cdl°× z2A»U j+«s ]y2A¼£a4A"U jl°×sül°×
+¹L+°qT?«"¯2Āa£qT?«">jqT?«"
-N+rA¼dØ3³u2¯l×° ´vaÐ»-u2?« m±Āa_¤2

{2N'amA¼>j=XsC»4rKm±Āa_¤2IaA¼-2A¼ q̧A[+«´{BºamA¼>j ]y2NU j+«s
+°H4r+°l°ûB:u+[>jüT\H {2BºBº2:Cda ³ÍCdjü.dLmCd¢l°ûB {2N
ÿªaCd¯Ø
mX>jDÿ¦ff-2!qÿªaCdBý+« U j+«süDÿ2]£+° Bº>jü¢TA»³u z+«süDÿ¯s2N-£a
-u|4:+°Bº4B>L\2Nff-¯ Aÿ2.ÖÁ¼ü.dl°×£a£"-Nl°×A¼aA¼=2A¼+°2!q-A»
[>ÖC»
3 amA¼`«k .d¯Õ 3 ³u2¯ » 4B -u +r£ü l°×2N -2A¼ q̧ amA¼Bý4r
L±paz2Nff-[ Jwa2A¼l°×.Ö_C£a"-Q 4r+°amA¼Bº2!q 8Ö£ ü {B"
CdÐAÖi C£ÐA¼ü+°aj´Ëü24r ¯s a£ .dy+rKamA¼CdÐ2-u2?«N+rA»amA¼CdÐ2-2!q
'µÓÐaCdÐ2-N+°aj´Ëü24rüDÿ2.»N+rA¼+°+°Ja.Ö ´+°AÉ¼ =ul°×A¼aCd2N"
WBº a£ ³u2¯l×° üDÿ2] amA¼CdÐ2 a¹ >j -+¹ Bº2 ü¸ Kl°× ' ]l°×üK
.£yaz:A¹>j+rA¼:NĀa´Ø z+«s´vaÐ23³u2¯l°×m_³ujĀJ´Ø z+«süDÿ2]2N
:´{BºamA¼ÿu ü¸amA¼ Āa´Ø z+«süDÿ2]2N
U jl°×sBÖi;+°Ö\Cdm±Āa_¤_ü2.»Cd;+r+°+¹L+°3A¼L2]Cd ¹_ü2.»Cd
Cdl°×a±Ā2Cda2+°H2.dl°×2?uBº-N a¹>j- {Cd2A":Q-u2?«A»
'µÓÐaCdÐ2+°aj´Ëü24r±Â2A»N+rA¼2#£ {-N[>»+°aj ü¸´vLs'µÓÐaCdÐ2a£A¼
'µÓÐa Āa´Ø2 ¯s2N-2A¼|+»A¼2l°ûB

A»¹ÿªC£ÐA»£ ´ØXff
£BºA» CÖiA» Cdü¢+°H¯Õ±pCd£Bº-[.Ö_C¹2N
1a£ zBº'µÓÐaC£Ð[+'µÓÐaĀa±ĀØ[+ qAÿ¼28T?«"
WBº>4CdĂ2³Ía2ÖzA¼¬i3Nÿ+rL+°Á¼J+°C£ØüC¹l°ûBýN'µÓÐaCdÐ2'µÓÐaĀa´Ø2¢
'µÓÐaBýC¹¯ Ö uÏÖiµÓÐa£Øü {2?uaz4rK3Nÿ+rL+° Á¼J+°C£Øü {2Bº {:+°Bº '
³u2¯l×° ]yN'µÓÐaĀa´Ø2 mCd»
1a£ zBº¯2A»³u2IL2N¾í+°AÉ¼.Ö´2Bý
WBº-uamA¼Āa±ĀØ[±Â2N3³u2¯3amA¼¢+°2¢» {2#;+° a¹$Cd
N ØA¼Õ§_ü2C¹Cdl°×+°H\´vaÐ¯Ð±Āü[?«KXa4A¹Bº+[Cd¢Cd»:u-l°×N
-³uÄ]mC£ »d2
CdC£TµÓÐTÖ³ÕuK,
I-SERVE 101
-¯CÖiØ£´Õ¯mA¼±Ā
aÿª T£L C ,,´vaÐ¯aÙµ¢¸
-waw|a' d.£u]mCdÖN4rA-N´vLs4r-¯CdØÖA»6£=BL¢=2Bº T
u4r¯mA¼´Ö #§+°[´Õ¯sm´´2.d2ÖzC£sKÖ³u¾´BºCd£Ø´Õ2] {2?¢2N4A
»ÖzA¼?¢¸=u {£"±Āa Lg+°]mA¼´24r {£3Cda£Cd' dÖz+°
¯2á2 ü¸]C£s[-dØ-+°Bºk2]¯2+°udØ3¯2+°ü_ü2.»C» »m´´2 .d¯Ða´{Býk
-dØ3Cda£CdU {Býk-dØ-£N>já2 áü-ÿªT¯s ¯s£3á2á ¢
;+°.¹#dIµÓÐa`«k-dØ3Cda£Cd»KU #BýdØ3Cda£Cd££>jü=Xs
] L+«'¯ÕgX+« .£ydIµÓÐaBýA¼4Ùa2]:+°BýA+ra£ B[+«£l°×£ü4 2A¼üdz4rü
ÖazØ¯2 CdĂa£ü´?«§2N
4 [+° :+°Bº £Ø0uØCd .Ö´Õ +[Tµ}©Āü+°ü´{l°×2!q» 4rKµ¢¸+rü¯L4r +al°×Bº´Bº {

-2A¼ ü¸3Tµ}©Āüm´µ¢Cdas a´2¢+°A¼É ¢»+°H´Õ.Ö´{ l°×2A2
µÓ¡ÿª£¯»m´_ü2
1a£ zBº4aA»£µÓ¡ÿª£¯=´?«+¹-´?«+«-ÿª £¯T24C¹2A¼2#£a4A
:N Cdü¸+«2A¼ü4r =2A¼l°× >a4 l°ûBºA¼" -µÓ¡ÿª£¯» =´?«+¹ -´?«+« µÓ¡ÿª £¯ü
T2|4¯s2A»Ö"
4 [+° 'm´µÓ ´vaÐ2wa2Bº Bº Āa¸ ]y2N-+°Bº -µÓ¡ÿª ¯2Āa2-¯Cd[s 3mµÓaz2]
{2#2N+°+°A¼abü KµÓ¡ÿª £¯l°×µm¯_s ü2 {2N4+°m´_üCda K¯ Aÿ2.Ö±Āa:+°Bº
WB º a¹dz+«[s .Ö´ ¢Cd£Bº
WBºa£ :+°B¹+«#l°×2N-µÓ¡ÿª £¯ü|+ ü2m´X_2Aÿ+¼ ° mC£ü-2C»4r[µÓ¡ÿª £¯l°×
¯ _üÖ Ta¹Aÿ¼ ü 4rA¼ µÓ¡ÿª£¯ü UT+« ¯³u>2 -µÓ¡ÿª£¯ü 342Cd+°24r ]y
µÓ¡ÿª£¯ül°× -BºÃ2 ¾´BºC£az -2A¼.»Cd -µÓ¡ÿª£¯ü ¯³u>24r» A¼abuü :+° µÓ¡ÿª
£¯ü2?u£-T-µÓ¡ÿª £¯ül°×m´X_2Aÿ+¼ rü+r {¯?«4rTa¹Aÿ¼ q=2A¼+°2!q-µÓ¡ÿª £¯ü
¯³u uü+r {4A-2A¼|+=´?«w+i£µÓ¡ÿu£¯q[üAl°×+[Cd¬Cds+[U {Býk/A¼¤LĀsd [
.Ö_Cd£
1a£ zBº µÓ¡ÿª£¯üU {Bý+« -2Cd ¯³u>¯ÕA¼¤ÖC» =´?«+¹-´?«+«-» 4w üĀsaz4A
Aÿ¼Ø¢£´{am´d Cd2A»[+«"µmĀsü£JA¼$ü2.»d Bº2A»[+«"
WBº¯AÐ¯=2Cd¯³u>¯ÕA¤¼ Ö£=2Cdm´_üÖ£A[+«´?«§m´X_2Aÿ¼+r[-N¯Ðd24r
NH2.d+¹qA¼A[+«´{am´d Cd2+r£H¢+°2¢A» C¹±Ā¯£Nm´dCd2-2C£TAÉØ+¹?«
¢+« .»L2A»6£¯|a3´{a m´dCd2¯CdāHC£ü:¯s» {2N-u2#´{BºĀ+rCd4s r
á agCdC£sÐ[3TL2.»mµÓ ` £N´{am´d Cd2¯CdāHC£[: Ðl°×2B {2#2A"
{2BºA¼+°+°:+°-¯ü+°AÉ¼¢+«ÖÅÓA2
-u3¢]2.dl°×3amA¼Bý+« ;+°ĀLCd±ĀCddXµÓVa£[.dBü[´Õ2]2NCd
Ö4_ü2.»Cd -+°Bý+«ÖÅu¸Bº3Dÿl°×µÓVa2[mA¼¢ {2NA[['amA¼Bº
.»Cd Ā.»Cd » .dff

I-SERVE 102
¯aÙµ¢¸Cd]Cds2¢[;+°-2µÓC¹CdCdCdsÐ uÏ2¢[ a¹-2µÓC¹¯2Ö>
.»µBºA2C¹3dIµÓÐaµÓVa2q]l°ûay2N3dIµÓÐaBº=A¼a4r {amA¼`«k.dµBº
-CdBºCd» -» Td2Cdl°×-agÖ2N-´?«|+amA2µÓ Cd¢m´W» 2.dBº2 ü¸ dIµÓÐaBý+«
U #BýA¼4Ùa2]amA¼BºA+rCd>já2á -2C£4asl×° ]y2N
'¯ja` ü¸dIµÓÐaBý+« ´L´vakÖCdC£sÐÿª 2üDÿ2]2N-2A¼ ü¸TAÉØ+°HC£¬i
a´ ÿqAüTd 2¢-Cd[+« 3µÓyaØ´BºA¼\N8Q+°[´Õ2.dBº2qA¼6£¯|a;+° ´+°Cd
dX µÓVa£[ a¹ m´+° amA¼ µÓVa£K .d ¯ ¯L+« 3dl°× ;+° a+°Ö 3µÓyaØ2 +°ü4»
+°ü4C¹2N
4 [+°:+°Bº±Āa¨l ×° ü4 [2.d ü¯Õa³u ¯Ø2;+°?« {2NdIµÓÐaBý+« ĀÐ´Õ+°>já2 á +°H\2N
3á2 á ¢amA¼A»³u 23¯Ð±Ā[.ÖAa¼ 4!q¯§ 2Õ N+°ü¢+°[´Õ2]´{H+°ü.ÖAa¼ 4#§ .dy+r[+°ü
.ÖNLÖül°× .£y+°3´{H[+°[´Õ2.d 2!q+°[´Õ2.dA¼ :+°BºdIµÓÐaBý+« mCd2Öül°× .£y+°
amA¼A³» u 2:2+r+°[´Õ¯ s » {2NU ?uNA»³Í ü4as¯ s £azQ[+« +ra`28T?«"Q[+« £Ø0uØCd
.d+° ?«¯ Aÿ2.Ö_Cd£Bº¯Ð´>já2 á ¢amA¼>jU j+«s[ĀNÿ2]2N-2A¼.»CdA[+«¯CdØ
¯2+°ü¯ÕN¤ {2#2N3amA¼¯2+°_ü2.»Cd » amA¼µVÓ a2+°ü¢[´{HµÓVa2u4r dÖ ±pl°×2B
[ü_Bý {2N3Q4r+°'dIµÓÐaBýzÖ +°+°aj µ}2 ¢CdÖz+°_³µÓVa£ü;|+ĀL.d¯l°×»
T]mCdÖ+°ajµ}2T\H {2N-N-ÿªT ¯s4r[±pA¼-2A¼ ü¸» 3dIµÓÐaBºÖül°× .£y+°
U ?uNµÓVa£ü4as .»¯ l°×£BºamA¼µÓVa£[ mCd2mĆØd +°2 4r.d¯s £BºCd+°aj µ}2 ¢Cd
-ÿª 2¢:[ÖH+°ü£d[3dl°×-ag Ö 2 N-2A¼+| 3da Ð2Cd3µÓyaØ±pCd£Bº
´vaÐ2¯ÕXg m´+a° `
2¢ ¯aÙ m±Ā2Cd2¢ÿuaÙ l°× aBý+« :u2?«-ÿª »+°H\2N-+°Bº
ÿuaÙ l°× aBý±ĀCdµÓVa2.d]y±paz2N6£¯a| A[JA¼Ö$C¹A[¢|+m´W» 2]A[¯³u d2C¹
+Cds µÓVa£[Cd4ü ¬?u§Bº 'dIµÓÐa+°A¼É ¢'dX;|+ĀLwa2BºµÓVa£¢¸UT2] {2#£Bº:N
-ĀAÿØ¼ [ l°×-[´Õ¯ s {2#2N+rKa¹( ¯Ð´2¢ 2.» ¯A»T?«"a£$a´2¢a£$4rL
µÓmCda´2¢wa2Bºa±Āü¢-+°Bºm_Xl°×2N= a"¯Ð´mA¼§ 3UT;+°B»+rA"-A»¯[»µ[
:+°Bº um4C m´´2 .d2¢.d´Õ¯ s £Bº W ³uL¶´vaÐ´{ÿuaÙ ¹±Ā<Ø2+°2!q'dIµÓÐa¹±Ā0uØ2¢
{Tµ}2 :A»:+° P®-¯ü+°A¼É ¢+«ÖÅAÓ 2
WBºa£ 3dIµÓÐaBºamA¼Bº+2.Ö2 ¯´{;+°L+°a.d¯+£a£R¸A¼tL+;|+
ĀL;|+3¢.d ]y2NU #BýA¼4Ùal°×±pA2-[
:A¼ta+°H¯ÕÖ2#»m´d`2ÖzA¼ü¾´?u§a'm³Íj2B[A?ua a¹m³Íj2Bº2
¢+« m´W» 2.£a-+°Bý ÿª4¹ÅÓ2-+°Bý a£>Ø2-+°Bý va-+°Bý :ü¸-KÖCd l°×2#
ÖÅu®a] L+«U #Býk.dµa:2.dT2.d:u2?« ak»/CdXsm´+°a`2¢[E¢±Ā0uØ2¢
¯s2N 3 U #Bº - uÏ[ JR®A¼ta uÏü U jl°×sü ¢+r2Cda £¯ü -2A¼.»Cd
JR¸Aat¼ 3U #Bý+« +°[´Õ2.dqA¼ JÅÓ¡¸ ÖÅ¸} ¯L+«3U #BºµÓ 2u4r´Bý {£Bº a`2« .d¢Cd
{£Bº:´{BºdIµÓÐa amA¼HA¼ta+°H¯Õ U #Bý ]C£sK.ÖiCd£Ø[.»Cd Ā.»Cd».dµ¢¸
:2A+°?«u|4Cd ]Cds2¢.ÖiCdØ2¢¯2Ö>2.»µaA2C¹U #Bº uÏ[Ö
q]l°ûay£Bº:´{BºC[d +« £R®A¼ta+°[´Õ2.£a;+°L+°a.d.d+[3µÓyaØ±pda
I-SERVE 103
z4ÙL+ ;|+3¢.d ]y2NU #Bý a>j6mu³uj`Býk .dAt2-[ z4aÙ
:2A+°?«u|4 a¹m_³Íj2Bº2¢+«m´»W2]mu³uj`4³Í[+«.»a£aJÅÓ¡¸ÖÅ}¸¯L+«3mu³uj`Bº
ÿuaØ+°2a¨£[4?«§4r+Á\H2.d+[4rBÿº24r[mA¼¢Cd£BºJÅÓ¡® z4aÙ :2A+°?« u|4Cd
]C£sK.ÖiCd£ØKmu³uj`BýC¹¯2Ö>.»µa:´{Bº z4Ùa+rĀs ü4adØa
:´{Bºü4L++°H¯Õ;|+3¢.d ]y2NĀ 2Cda£$ 2Na£[+«ÖBºA2-[
-+°Bº 4B:A» m´m+«d]Cds.»Cd¯2Ö>2C¹Ā 2Cda£$»o£Bº:´{Bºü4a
+rĀs 6A¼4adØa
-+°Bý2]£ÅÓ¡¸ .dm+° Lsÿª £[+«ÖÅua-+°Bº6A¼4a+rĀs 3a4a-dØa
:um+° m+° 24r3U {üm´dùü.»¯Õ.»¯Õ] L+« 2N-dØa 2A¼ 2Q
uÏq 2A¼ 2QamA¼qJ|aµÓCd amA¼ü
8+° ¯2TNbāCd
]mCd.»C§Õ d »C§Õ d ,
8+°a´ »+rÿª2
a´2CdC£a»µÓÐa,,´vaÐ¯aÙµ¢¸
;|+.ÖiCdØ2]mC£X]mCdÖ m´ asü4üµÓVa£ü mCd2-»+2° ;|+a´2A2?¢¸2]
-»+° a±Āü:A» á»µÓÐa¯Ða±Āüü+°`2
+°k d$|aÐA¼2¢[amAAÿØd2¢

¯³umĀ`«¯³um¯µ¢»amA-Nÿÿª Ø2ff
ÿªTJA¼»ül°×»üamA¼ü/£a-[ {2N
£ÅÓ̧¯ÕgX4B:u2?«A».ÖiCdØ2;+°!q/±ĀAÿ¼ü-»+°2
»A¼ m´¯ÕA¼¤amA¼üŃ 2A¼ül°×2!q'dIµÓÐa amA¼üÁ¼+2B¹ 2A¼ %C£a
1a£ zBºu42N4aA»£'dIµÓÐaBý+« Cd¯Ð´>jüK+°[´Õ2]#¸4r£¢?«£ÅÓ̧2A¼L+
=2A¼l°×+°[´Õ2.d {"
WBº8¯ d2¢8¯2Āa2Özüw+CdsCd2A¹3µÓVa A[+« -l°ûüÖm´´2.d
ÿu4 -ÿª 2¢+« Āsaz :+°Bº dIµÓÐaBý+« amA¼ ¯2+°ü2 >Cd l°ûBý2N 4+° -[
¯2Āa£ü;|+ĀLÖzüw+CdsCd£azCdCdsÐ»Cdsül°× mCd»-NĀAÿ¼Ø2
1a£ zBº 4aA»£ dIµÓÐaBý+« +°H\ U ?uN A»³Íü¢ 3 ¾í 8AÖi £ ¯< A¼¦0uA¼ü
-ÿª 2>L\2A"qA"
WBºa£ 3amA¼ü 2A¼ 2Q;+°L+°a.d.d+[32A¼´BÃa'EuT¹A[
m±Āa2Dÿ2] ÖzA¼?« amA¼Bº :+° T\H 2NK Cd Cd ¯ÐĀg£ül°× .»ay A¼ü.d+[
£LC¹:u-£Bº

)U {ua£:+° Ja2C£JJĀg£ül°×.»a2BýJJ+°ajµ}©Āü´vLs.»¯+¹2Bý

] L+«£¢+r[+«.»L£m´ AÉ¼4ùü¢¯ÿªØü4r/2Bº2Bý ³Ím´ÅÓd ¯ d2¢Ja2C£
£C¹+°H¯ÕTA»³u w+i uØ[-2A¼l°×2A¼a4r[ff
I-SERVE 104
mÁÉ¼ amA¼Bº:u.Ö´Bº2C¹T\H£a2A¼L+[mA¼Öül°× ]y#¸-az2N= L
Āg£ü¢£a£aCd Cd UTCdµ}©Āü4Bý´ÕamA¼¢+°2.»a£a
¯ÐÚ {¬2C¹ um4U {ü-2C»
1a£ zBº4aA»£:2A+°?« al°ûU ?uA¼ü2C£dIµÓÐaBýzÖ +°Ā2+°H+°´{aü-[

.Ö±Āa:´{B»Ö£ÅÓ®2C£[>Ö Øü-#¸4r+°AÉ¼ ¬_Cd£a¯2+°ü2¢´{?«§
¯s {ül°×¯CdØCdÐ2=+°Bý 2] ¯s2N"
WBºa£ um4C£ü2¢[´{aü¯CdØÖ#¸¯2+°ü+rü2¢¯Ð´+rü2¢
{2B»´{aü-¯CdØÖ#¸ÿuT2] {Ðm´µÓ»¯s£ {'ÿu »Cd´{Q[ ay+¹
3A »s.d d£¯Õs

as »´ÕCdCdsAÉ,,
ÖzA¼?u] a£8NqA¹-2!q ÿªCd ÿªTØC +ru¢¸ 8NqA¹-N as +rü2¢
4Bq!q¸
-»N ¯mCd2 ' ¯mC£[ Ly±pl°ûBºA¼ ' ¯mCd2 m´+ra2 m´´2.d2¢ um4C£ü
´{aül°×4rK¯Ð´+rü´{aül°×4rK¯2+°ü+rü´{aül°×4rK= ÐL+¯CdØCdsÐ2´#§ »
´#A§ ¼ :+° Ja¯CdØ´{aüu4r+°[´Õ2.dB[+« +ra`28T#2!qJL+« -Nÿ©Ā24r {
¯Cf Áag» {Ð 3 ¯ACdj A¼Õ§¢ {2Bý ?u¸B» #!¬¸C» ¢+°2¢ 8 ¯s {+ =´{Bº
-¯CdØCdÐ2q»qA¼-Nÿ©ĀA¼Õ§C¹-K¯C£Øq
:+° ±pC»;++°UT+ ;++°¢+°2¯CdØÖ#¸4r+°[´Õ2.dB[+« +ra`»T#2!q£Bý
£¯£µ} » 'Td 2´vaÐ2l°ûB.Ö±Ā
1a£ zBº-u6C»µÓCdamA¼ül°×= Bý£¯£µ}2£BýN4+°= L¢+°2£Bý|++°[´Õ2.£H
+°A£ÅÓ®2A¼a ;+°L+°a =u.d¯+¹4H4ra"
WBºa£ ¯ Õ£¯£µ}©Āü¯2+°a¯ÕgX¢:u2?«¯[»µ2Ó wa2Bº¯2A¼a£bāü¢l°×A¼a .dy
Ö4 ´L±Ā+°2 ü¸ :u2?« ¯ÕN¤ üDÿ2.d .dyamAA¼ül°×¯³u>¯ÕA¼¤Ö¯CdØ¯2+°ü
_ü2 ü¸ :N¯ÕN¤2.d .dyJ?«¢Ö4rÿuØ¯ »N]CÖsi+rm4Cd ü¸ ĀAÿ¼Ø Cd2N[ u[+«;+°
UT+« ;+° m´´2.d2 +°[´Õ2.dB[+« +ra`2 l°ûB £Bý ]CÖ+iÖsi rm4C» 6C» ' ]CÖsi+rm4Cd £¯£
_ü2 ü¸üDÿps2N-2A¼ q̧3£¯l°×-l°ûüÖm´´2.d2 mCd» £Bý+« +°[´Õps2N
Q[+«Dÿ24r;+°UT;+°>j¢CdmĆØ» +°24r]CÖsi+rm4Cd ĀAÿ¼.» ¯s£Bý+« Ö4
¯ÕN¤ üDÿ¯s2NA[ ü¸ £Bº üU {ü+°2!q Tµ}Ö+raØm+° ¬¹.»d4ü4C£Bº
:2A¼l°×+rasJa£Øa£NÖZµÓÐaü/A³ua`ü=¹ {£az-u|4;+° Ö\Cd¯2+°ü
_ü2.»CdCd¯Ð´´{aü2A¼LK;|+ĀL¯ »µÓá.d .dy
:+°Bº m´¯sC2d +°AÉ¼¢ mCd2 mÁÉ¼ amA¼BýÖz+° ¯2+°ü _ü2 q̧ µÓCd amA¼ü
¯ »µÓ2>L\2N] L+«3amA¼Bý¯2+°ü2 q̧= L¢+rül°×£a±p Bº24B>L\2N
I-SERVE 105
¢+°2¢ m´X UT+ >L|4N :A»dØ m´X UJ a` ¯ d2¢ 8»¹ ¯2+°uü
.»¯ s£Bº £?« _ü2C¹ £Bý|+¹ ¢+rü +°[´Õ¯s£az -T -K £ ¯CØd um4mCd´2.£ü
-2#£Bº£Bº
£B» P®[mA¯ d2¢8»¹¯2+°uü.»¯s£BºÖÖ2#» £Bý+« 8»¹¯Ð´
¢+rü+°[´Õ¯s£az;+° ¯Ð´22] a¹¯Ð´2¢+« m´d`2.»¯s£Bº+[¯Ð±Āül°×
um4Cd sü[f á¾´BºCd£Bº:A¼2C£¯³u >2-2#£Bº'm´£³u2Ö+°2A+rCdÁ¼

'Td»dIµÓÐa+°AÉ¼ AÐa£»T L2.£
3dIµÓÐaBº[>Ö Ø|+s£"
1a£ zBº.£u3µÓyaØ24r {2N4aA»£Ja.Ö´ÕdIµÓÐaBº+°HCd Ø+rs"q+r[>Ö

Ø+rs"[>Ö Ø+«s6C»-Cd[+«´{BºÖ+°2 ]y2A"q+°:2+r=+°BÖi£U {Bý4r {£B"
WBºa£ 'Td ['a£mX+«¯ Nÿ¢.d]|a´{.Ö_C£:´?«|+ AÿØ³u»Åhi2N
-©Ā£ü£az 2 P®|a´{±ÂA¼t +°üAt2
:+°Bº4B W ³uL¶a£ zBý £[+« Ø Aÿ2+°H\2.»2A¼+¹¯23Ād2mCd2
¯ÿª¾´#§qA¼ a£Bºm±ÂA¼t»¯ÿª¢ WB»ÖzA¼ü¾´?u§Bº
WBºa£ a£mX.£u ¯´{AÿØ2¢+« N4r] L+«ÿuaCdA»µ[+«/Cdsa24r
OKf-»
A»µÓ2+°[´Õ2]2N:N:´?«.Öi£+r .dyA[+«A¼4Ùa¹¸»
T³Ía2f-»]A»µÓ2+°[´Õ2]2N
:N:´?«
_0ua£f+r .dy3´ËÔ´Ë[Āg ¯J±Āü¢_0ua£-»´#§`2 {2N'
_0ua£f
Á¼2
T³Ía£f-»Á[+«T+°X-[ÿu©Āµm¯s»Cdsü.Ö_Cd£a
'T³Ía A»µÓ2¢'dIµÓÐaBº£l°×+2.Ö2 z¯H£BÖi =þ@?« Ö2m#+°üC¹¯ Nÿ
+¹¯2m´dCd2.»¯s +°[´Õ2.£Bº
:CdBºa¹$ü±Ā#Qae¯ Nÿ¢/2BºA¼ü.dl°×£Bº-2A¼+¹¯2Cdü´{üD\2.d+[
4N¢l°ûay£Bº= aCdl°×AÿØÿª242.»da£A¼[:2?¢¸£ÅÓ®2A¼L+3>Ïü¾´?u§Bº£ÅÓ¡®
-Cd[[ um4Cds4ra+«¯s£a
´vaÐ+°ü2¢:Cd:uÖazØ¯2 CdĂa£üQae¯ Nÿ[3.dL2.£Bº:´{Bº P®
a¹$ü¯ Nÿ¢ {£Bº
:u2?«£Bº :2+r =+°Bº£ /£B»Ö[ ÖCd+°#2 ÖzA¼¬?u§ ;+° m³Íj2Bº2 A?«
a¹m_³Íj2Bº2A?«ÖCd l°×Cd/£;+°.¹# P®:u2?«£B»+°[´Õ2.£Bº
-´?«+« CÖü¸£aaÒu z6±paz2N A2C¹£ -»Ð`.£H2] Öl°× .»yµ '
-2Cd +¹?«m_³Íj2Bü¢:u2?«dIµÓÐaü:2+r=2Cd 2N/£a¹= a.Ö´4üa"
a£ 3dIµÓÐaBº=+°Bº /£Bº[-Bý4r {"´vaÐ+°ü2C¹+°ü´{l°×2!q:´?«+« 3
a+°2dIµÓÐaü z4Ùa+°[´Õ2.£a£l°×JÅÓ¡¸´vLs4r;+°?u"´vLs4r»a£"-QC»Hy.Ö´Bº2
+°§»±pH+°ü=l°× 4r {2Bº_?«§£|aJa-[- ü¯Õ ps2N
3dIµÓÐaB» 4rA¼'¯ÿª¢ {2B» £aA¼Bº£Ø¯BºµÓ¡l°×Bº´{ü¯sØBº´{ü³Bº
I-SERVE 106
-4¯sØBºÿª4 {-2Za¯BºÖzA¼i¬ £a2C£:´{Bº-»+°+°uü¢:2.dT2.d:A»a±ĀüC¹
:A»4ùüC¹UT¯s£a
Q[[_?«§ 8TC»üC¹2A¼2!q'm´´2.d2-2C£m´Xÿu¯ mCd [mÿu2X mCd [
a¹ĀL[a´`- {C¹2N
A¼µÓaAÉ¼Bº'd4B3¯ÿª¢»/£Bº zK2mA4aA»£Ja- X: ¯s»£
Øü3T³ÍaA»µ[+«´2´{C££ÅÓ¡®-Cd[[:+°Bý+« I¯+Āsa
WBºa£ uuÿª2qA¼:´?«|+-Cd[µÓVa2¢[-a¯ÿu42=2Bý±paz2N:2+r=l°×
¯´{-CdBº_Cd+B° º¾í>j¢-Cdm_³ujA» {Bý+«£³u³u2¯4r LU jl°×sBº+r¢Cd£Bº
+°+°Km´d Cd2´ËH2.dA¼
:2Cdlû° '+°AÉ¼ -2C£»Ö2A¼l°×.Ö±Ā2!qU {ü;+° mÿu2X¢2] a¹mÿu2X¢+«
m´d`«¯s {2?ua[[a´Õ2.dB[+«.Ö±Ā;|+dIµÓÐaBºµÓCdamA¼ü+r Bº2.Ö±Ā3
dIµÓÐaBº:´{Bº=+°Bº/£Bº[a£ zBº-Bý4rBº3m´µÓl°×Ö4A¼Õ§3Aÿa24r´Lµ¢Nÿ2]
-A»dIµÓÐaBº;|++rü2¢-»+°m_³Íj2Bü¢-»+°a±ĀüC¹UT2.d .dy[[a´Õ2.£
´vaÐ2.Ö´ÕÿuaÙ¹±Ā0uØ£A¼ü¢>já2áü # ]y£;|+UT;|++rü2¢_³
¢+rü¢_³a±Āü¢/2Bº#2a£qA¼:+°Bº-N4B ]y2N
'a±Āü¢8+°C£ÐK[µÓyaz2.dq2DÿC£ÐK[µÓyaz2.d2q =2A¼+°2!q'a±ĀüK
m´Xÿu mC£ü m´Xÿu2 -2!q q[N /#¸ +°[´Õ2.dBº2 +°+°» :[ ]mC£ü :+°Bº
+°[´Õ¯s£az +°+° a£ :u2?« +°üül°û ÿqA¼_A¼¤ül°û üÖ ]C£s¯ 2A[ {Ð
´LCdØO2.d
¯£t¯ xt+°ü£+°ü££
]C£s ÖTN¤£ D¤£ ,
¯a£Ð+ra£[aÐXµc[s¯C£s
´va£k´v|ak ³uØ+°»£¯ÕgC»X,,´vaÐ¯aÙµ¢¸] Lµ¢¸+°2
a£ {Ð 32A¼ ¯ zmA¼ ¯Ða´24r {2Bý±p -u {2Bý ¯2A¼ -¯2Aü
+°ü£ -+°üü ¯2+° T+°uü -» ]Cds Tmÿu2CdüK -<2B2A¼ a¯ ¯Ða±Āü
mCd»K3á m´µ2X;+°!q 'a±Āü[?«¢/A¼Km4³u2.d-u|4´vak
-´vak A¼µÓü»T aw 2Bº 4B KÖz+° a±Ā2Cda£q -[ m4³Õu2.d A[+¹¯2 ¯´s £[
-ÿªØ¯Õ2.d
½´s 2
1a£ zBº4aA»£dIµÓÐa¹±Ā0uØ2¢:2+r+[¯2A»³ÍüT\H {£az-TCda£Cd

-Bº4C£:´{BºJa¯´s 2-£|a3 #+Cds4r {2N»£9j24L2]
T£:2mNd 24L2]T£+r 24L2]T£'¯´s 2-»
#:2Cd al°ûTqA¼+°+° z2A¼-A»T?¢T L2.d2Bý
I-SERVE 107
WBºa£ üwa2Bºa+rü+r [U j+°s [
+°m.ÿd .d2mAdùN m C£ü AÐa£ :2mNdü [m4³uÕ 2.d+»£Bº +r [ :Cd[+«
3CdjT.£a`m´¯+«s =l°× 4r {2BºA¼
3CdjCdCdsÐ»CdsÖ¢´üm_³Íj2A¼ 4BÖi¬i?«+« ü [Õu4r+°[´Õ2.» £Bº
U j+°s [
JR¸A¼tL¢Aÿ¼BÿºÖ]Cds [µÓyd2;+°?« {2#2N-u2?« Aÿ¼ Bÿº ]Cds [µÓyd2 á
2
' 2£ü4a+rü
.dCd m+ra ³¯s2
2 TA¹>£¦,
£9j +° 2.d
+r2½´s» .d,,´vaÐ¯aÙµ¢¸
£9j2-2!q|+ ü2£l°×ü[a¹Nÿ2.dB2º
:2mNd 2-+° 2:2mNdü[m4³Õu2.dBº2
+r 2µÓVa2C¹.» ¯´ü´LCdØO2.dBº2
' Bº+r z[+«¯2_2Nÿ2]T z[-£ [-£;+°!q
¯´s 23CdjCdC£sÐÿª 2+°H\´{Bº ¯Ă¢ {2B» ¯Õga [µÓyd2:A»Q[»
CdVd K.dCdag K-2?uaQ[[U jl°×sü mCd»ĀNÿ2.d 4üa
' £ü4 £q 6£ ÖzA¼?« Bý?« A¼4Ùa£ { ¹ [µÓyd2¢ +2Cd - uÏ
HØ2 {2N+°+°-T_2Aÿ¼mÁq4r[Ö+°mÁü4r {
1a£ zBº6C»+rC£´¯Bý+«¯ Nÿ {2BºA"
WBº/2#2N+r[£Bº_uC£a24r ¹[m4³u2.»¯l°×2?uBº£Bý¯ Nÿ+«CdC£sÐ
¯2Aÿ2 3Aÿa2 +rA¼ ¯ Nÿ2] ¬i?«+.»y#´{Bº ' Bº a+rü £ü¢ l°ûB ]Cds
.dü2 {2Bý IaCd2N
1a£ zBº£üÙ 2¢ {2B»U j+°s z[¯ Nÿ¢2]¬i?«+«a£B"
WBº-Cd[A¼4Ùa ]Cds2uNÿCdÖ ±paz2N-2!q+ra`2C¹¯³ÍW2]±paz2N+°+°
:Cd¯ Nÿ¢2]¬i?«+«a£ Bº2-»N;+°Eq4rK[>Ö {ØC£g2+rA¼
1a£ zBºJa .Ö´Õ a¯ _?«§ .d ¯s ¹ 2-» áC¹6A¼ a+2° 2l°ûB
{2BH+°A3 á=2A¼l°×¾´#§qA¼"
WBº+r z[+«´L´vakÖ ¹ 2¯´ÕsA¼µÓ¢ ayāA¼µÓ¢ aÀ¼µÓ¢
mCd»ĀAÿ¼Ø2'A¼µÓüĀAÿ¼l°×´[+.»yT+r {:+°U jl°×sBý¢ ¯ĂuNÿ2´_Bý±paz2N
+°+° ¹ [m4³Í[+« m´¯+«s qA¼ = L+ /´Ö4 ´BºA¼ 4|+ ¾Á¼tü ' 6A¼ Tÿu42
.»d qA¼Ku2?« uÏ£¯l×° sül°×¯´s » z<Ø2
Ö+° .Ö´Õ¯´s uÏÿªT+°ü¢ÿªT+°ü Bº4B¯´s 2+«2N|+
Āsaz+°l°)a£ {Ð 2Bº+¹Ø´[Cd s ¢.Ö´Õ#¸4r)2+ra£¯2Aÿ2.»¯sA[¢[
I-SERVE 108
±ĀAüC¹Ta£BN±ĀA¼ mCdüm´Tu´.»¯l°×2#]A»+°[BºÖi {2Bý±p
µÓCad mA¹±Ā0uØm´µ Óü

1a£ zBºu42N4aA»£:+°dIµÓÐa+°AÉ¼¢[m´µÓ»Ās3+°AÉ¼¢JaU ?uA¼ü2C£
+°H¯Õ 2A¼ 2NamA¼ü£a+°A£a[>24ramA¼u"amA¼[´L.£al°×¬iamA¼±Āa¶A¼u"
WBºamA¼4ùü+mÁÿamA¼Bý+ÿ¢42¢4rK6µÓÐaØ2¢4rKC»BqA¼£ÅÓ®2C£
amA2µÓ¯2ÿªCdq3A¼Õ§C¹»U ?uA¼ü 2A¼ 2NKµÓCdamA¼ü£
1a£ zBºmÁÿamA¼Bºm´ÿª {T\H£a ¯ l°×ü£ÅÓ¡®;+°!q =u%C£a"¾í4rJa
.Ö´Õ +°AÉ¼¢ a £Bº z<ØamA¼Bº T\H £ÅÓ¡¸ 2A» JÅÓ̧ µÓCd amA¼ü[ =u
-£a"
WBº 3 a £Bº 4B 3 ¢+°2¢[ -¯ü mÁÿ amA¼Bý+« ´L.£a+° 4`2¢[£B»
-2A¼|+£ÅÓ®2A¼LK+°H´ÕµÓCdamA¼ü£
1a£ zBº Q[+¹¯» -Bº4Cd£ £ÅÓ¡® 2A¼ 2Q ;|+Āgaz £ÅÓ¡® +rKJa .Ö´Õ
+°AÉ¼¢ a £BÖi ³u2¯amA¼Bº T\H£ÅÓ® ]C£s[+« .ÖiCdØ2 :.£yBº m´´2.d2¢ = BÖi£
;+°Bº a+°Bý]C£s[+«.ÖiCdØ2: Ð4üB"
: Ð4üBºff-»!¬¸C»3 2A¼ 2N¢m´X£Bº-u

.»d 4H\ {2BHJ+°AÉ¼¢a amA¼Bº mCd»'´[.»d4H4rBº=2A¼l°×"
WBº- uÏül°× -u2?« µÓ+«s {2BºA¼U jl°×sül°×-u2?« µÓ+«s {2#2N=2A¼+°2!q
JÅÓ¡®¯CØd ¯2+°üü¯aÐ$Ïü-2A¼ ü¸U jl°×sBÖia amA¼Bº mCd»3´[.»d
4H4rBº
1a£ zBºamA¼Bº[>24rU jl°×sBÖiC»D.dy4rBÖiµÓjµ£ü¢Xa4rHĂ´» z2N"
WBºamA¼B» +rA¼dØ³uL³ua£A¼ü2A¼LQ;+°!q ´L¯ÕgX£ÅÓ¡¸ TNÿ [ Aül°×+«2+°aü
+raµm¯s ¯ÕA¼¤Ö 24ÅÓ +°C£Øü» .ÖdØü» [d 2£ÅÓ®l°×qA¼¯0uü:.»y´ü
mCd».ÖdØü»[d 2l°ûBqA¼=2A¼+°2!qJÅÓ®A¼Õ§¢m´´2.d 2C£¯<¯Ða´»
+°+° JÅÓ¡¸ 8 ´[ .»¯Õ£ JÅÓ®l°× ¯<» üDÿ¯s2N +°+°» JÅÓ®l°× :©Ā§[©Ā§ü2Bº { £¯£
µ}©Āü2Bº {dAÉm±Ā´s24r´ü.»¯s {2?ua
1a£ zBº6C»amA¼Bº¯jµ£¯»=2A¼l°×.»dH"Tk {+a£D¤£¯»=2A¼l°×.»dH"
WBº -N ³Õua`Ø 4abāBý -AÉ¼ ¯2+°u[ _?«§ 8aBº[ dX JÅÓ®l°× A[JA¼ a£4
A»Ð©Āüq {:+° ü ü2?u££ÅÓ¡¸m´´2.d2¢ÿAq ü.dĀsa -2A¼+| _ü 2CdBº
_ü³ÀuBýkT24rü+¹ Bº2£ÅÓ®¯³u>¯Ðÿu 2-2A¼|+£ÅÓ®l°×µm¯s[d ü- ¯a2-T
q+°±pC» ´vLs4rA¼¦<á2á» ±Â2A»Āsa
Ā2<ØÖ4rü
1a£ zBº¯aÐmC£¯0u[.d ¯¯ÕgX=uüDÿ¯s2N"
WBº:2A+° {Ð6A¼ 2-2#;+°m´Ās .»µ {-N aÀ¼µÓ¢+r[ĀAÿ¼Ø2
I-SERVE 109
+rA¼[»-£ ü->Ï UT+« a`¯ d2¢l°ûB ¹ 2¯2ÿªT2.dA¼
-´{Bº4B£Bý+« ¹£¯ü2?uaz4A L"+°+°K´2.d 2TA»³u zl°×Bs +ý «
mCd»ĀAÿ¼Ø2-NüDÿ2.£ü2!q z2A¼U j+«süDÿ2.£HA[+«/±Ādüwa2BºĀ2<Ø2
Ö42
¯ Ø+ uÏ£ ¢Aÿ»
[CdØ»+°¯ Nÿ£,
¯2<ØÖ£ _A¤ »
C»¯jC£ĀĂ2<ØÖ\¦,,´vaÐ¯aÙµ¢¸
uÏ aÙ2¢üDÿ2.» -T]yāÖ8+r2B ¯ Nÿ[¯2<Ø-2?uaQ[AÐa£= a
3CdjCdC£sÐ[-2A¼l°×2?ua¹£ÅÓ¡®Ā2<ØÖ4ü
m±ĀùA¼Ø[ü¯2µxs
dz+rsØ»Á¼ 4C£¦,
-£ d £A¼Øs2
C»¯jC£Ö4Ö\¦,,´vaÐ¯aÙµ¢¸
m±Āù±Ā£N £dz [a¹Aÿ¼ a´Ö Ö4 TAÿ2C¹ = waiC» µµÓÐCdÖ 3Cdj CdC£sÐ[
CÖü¯+£a¹£aÖ4 Ö4ü
A»[AÐa£±Â2A¼Cd£a»N z<Ø24rA¼A»[±Â2A¼Cd£a-»N z<Ø2-A» 3Cdj
CdC£sÐ[+2A¼aĀ2<Ø aÙ2AÐa£±Â2A¼C£a L+2A¼aÖ4 aÙ2AÐa£±Â2A¼C£a
8+°2Ā2<Ø2.dÖ42.d
d¦´µÓØX¯´µÓØX,
dC£Ă20¬iØ¦m±Ā´ØC»Āg2
á2Öw4i¯sA» ³Õu,,´vaÐ¯aÙ µ¢¸
Ā2<Ø2 Ö42 aw 2Bº ;+°!q -[ = Bº CÖü¯l°×2#£B¹ £B» -¯¬i uÏ[
=2A¼+°2!qĀ2<Ø2AÐa£8á Á¼2üDÿ¯s2A¹Ö42AÐa£l°ûB-A»üDÿ¯s2N
4 [+°'Tdüÿª4 QÙCd¢ -AÿØd2¢.Ö´ÕTdül°×A¼4aÙ 4 r {£az
¢|+¯ÕjNÐTAÿ[©Ā´{a£m±p+rs d´Ë
uÏÖ4| Ā20uØ£2+°aj Ö4| Ö\£,,-[-+°Bº1ÿ4ª £Bº-£Bº
)A¹©Āüq[£B'¢+°2¢wa2BºTAÿ¬i [ /A¼[»Ö+°.Ö±Ā uÏÖ42.»Cd
Ā2<Øü-¯L2.d ü¯ÕNÖzA¼?N« +°aj Ö42.»Cd Ö4ü-¯L2.d ü¯ÕNwa2Bº N
-u|4 -AÿØd2¢
d2¯2£Ø¯TXm±Ā³a¹Ø42Cd2TN¤±Ā`Ã ,
³uØ¯2Ø¯s ¯2+°¢ÖZÿª X+°µyÓ ,,
±Ā2Bº£A»[[¯2£Ø¯2-2?ua¹-A»+°aj Ö42-[CÖü¯+¹¯2+°u[TBº [£Bº= ÐBºÖ\
+r uüBº-[4B1ÿ4ª £Bº-£Bº
:u-» ¯L+« Ā2<Ø Ö4 zwa2Bºl°ûBÖ+°¯ NÕ +¤ « ¯³u +°L2.»T+°+°-N+2Cd:N
+2Cd+°H´Õ/´Ö \2.d+¹ .dy+°A-»3¢.d ¯s {2#2NQ[»Ö4Ā2<Ø¯ z.dyd£A¼ K
I-SERVE 110
uÏ+°aj ¯ z.dyd£A¼ K-2# {2?ua
'wa2Bº:u+°H´Õ £Bº+¹ Bº2ĀAÿØ¼ 2+rA¼K-Twa2Bº;+° A[C¹;+°?« +°H ¯¯Ðÿu 2+°üT
+r K;+°A[Cda £Cd;+°?« 3.dL2.d+¹ ü¯Õ2A»Kÿ4ª QÙC£ÿuØ2¢µÓ2+°a£.£aØü£a[aÐt 2A¼Ð24r
[a´Õ2.£a3Td »:+°Bº £Ø0uØCd P¸ .Ö±ĀBº£A¼ Tµ}©Āü+r£ül°×»£ÿ4ª QÙC£µÓ2+°a
ÿuØ2.d¯Õ!¬Ç » Td 2u4r¯§ Cd2N:+° P® W ¢Aÿ¼ ¢+«m´W» At2
WBº +°+° a£ = BÖiC» Ā2<Ø2 AÐa£ 4r[ Ö42 AÐa£ 4r[ ¹üd[
ĀNÿ2.dl°×2?uB¹£Bý+« ' ¹>ØÖ ¯2Āa2 -2#» -2#A¼£Bý+« _2Aÿ¼Ö+rüm´¯|+s
qA¼
Ö+° ¯2m4³u2
+°+°¯ ¯sµmĀsü+ĀaÿªCdÖ Ö+r[¯2m4³u24r.Ö±Āü2!q:u {2#2N

8+°CdCdsÐ´Ë£ÿuØ¯¦
m±Āù£2Tüd¯sAÉ,
¹T[m4³uµ}yX
Ö+°µÓutag ¯2m4³u ¦,,´vaÐ¯aÙµ¢¸
8+°CCd dsÐ ´Ë£ÿuØ¯2 -NÐIdÖ áCdC£sÐ[ CdA»+°24r -¯2Aÿ2 .»¯+¹ Bº2
m±Ā`üd2 ¯Ă[m4³Õu2.d+¹ Bº2:» ¯2m4³u24rÖ+° µÓutag2
1a£ zBº 4aA»£ m±Āùü üd» Ö+° »Ø#!¬¸C» a`«2] m´X£Bº zl°×sB» +r£H
+°A"
WBº».Ö´Õ2NKl°×¯L4r-ag2+rqA¼3 Bº»|a»|a/±Ādü[£/A»tµÓØ2+rA¼
-T BºÖ#¸ 8+°CCd dsÐ ´Ë£ÿuØ¯2 ü¸ m±Āùü.dü2 3\ -T ¯Ă¢üazĀsaz 3
Cda£Cd ¯Ă üaz¯s2N -2!q ÖzA¼?« wa2Bº Ö#¸ Bº Ö!¬§ ¹£µÓ2 AÐa£»
Ö+r[+« ³uCd {Cd£az
J?«¢m±Ā`üd2-2!q8T?«" {Ð-l°×#¸4rm±Āùü¯üg A»³Í [TBý]¾´?«§2Cd
mC£-T£µÓ26±paz#¸4rA¼-T'¯üg µÓVa22]q]±p»#´{Bº ?«§4r±p {
´2.dÿªC£üCd£jmCdü+°ü´{+[ÖBºC£az3Cd£jmCdü¯³Íd2C¹u³ÍØ+rµÓ2¢C£C£H+°
Ø ³ÍaÖ4Ö C£C£H+°A»³Í[+°H2.dl°×2?uazA[+«£¯£+r +°ajü¯³Íd2.»Āsaz
'Td»'m+«2NmµÓ¡XTµÓA¼Lps2N
CdA¼ØAÉ ´µÓĀV ´µÓp mC£ z±ĀAd
-Ø Cda2+°uØ`Cda2a´2CdC»
8 »£d C£j:A¼2µÓVa2[³uCdØ
-TAØ24 azC£Ð-Ø Cda2a´2l°×aC»
´ÕmCdØ2£4r2Aÿ¼aÐ2£AÖi 2£
m±Ā uĆdØ2£mu³uj2£-»Ø©Ā2ÿªC££2ff
I-SERVE 111
¯Ðak+raBº]_24ra z+°I¯+[+Cds+Cds3ÿªaùü=uCdd a.»ĀsB¹
-u|4'3Cdjl°ûB'µÓVa£[+°[´Õ2.dl°×2B.»¯Õ a¹m+Cds-2A¼Öa±Ā[±Â2A¼Cd2N
´ÕCd ¢+° a´Ö 42Aÿ¼aÐ¢+° a´Ö A» ¢+° a´Ö m´ u´X ¢+° a´Ö m_³uj ¢+°
a´Ö:2+r |aAÖi£U {üa´Ö 8A¹;+°A[ [±Â2A¼Cd2N-[
'µÓVa2¢[m±ĀùüC¹±Ā#¾í+« ÖR®´2.d Cd£jmCdül°×'UTC£ül°×£¯üC¹
4?«§ ¯2á2 {2#2N4+°3m±Āùü:Cda m±ĀùüC¹8+ÿu£[±Â2A¼ {+rK3 uX
£¯üq 4ü :Cda ¯Ăü m±Āùü =+°Bº {2?uÖ £?«[ mCd» +°ü¯l°×2?uaz
-u2?«¢+r[ mCd».»aC£az
:2Cdlû° ' m´m+«d ü¸ l°× C»H2A»T#2!q a`2¢ ¹ £µÓ qA¼ m±Ā`
£µÓ qA¼'wa2?«+£µÓ2=´{BºüDÿ¯s2A¼2!q uÏ2 ü¸£¯£+°d2+°H\´{Bº mCd»
+°+° {Ð-l°×#¸4r a`2C¹Ö+°2a£A¼
».Ö´Õ #¸4r8+°CCd Ðsd ´Ë £ÿuØ¯2.» ¯s -2!qmµÓ ` £A¼üAÐa£3CdjCdC£sÐ¯2Aÿ2
4?«§4r .» ¯s m±Ā` Xs [a¹Aÿ¼28aBºCd2N T¯Õ+°ma +°A¼üBº2 3\±pC» 4rH 3\±paz#¸4r
m±Ā` ¯2A¼ [a¹Aÿ2¼ >L\C» ¹ [a¹Aÿ¼2 4B >a4Cd2N A[ ü¸ uÏ£ uÏ£ü aw 2Bº
Cü\±pC£az:+°Bº uÏ2-2!qm_³Íj+ra ¹ Xs- uÏ2-2!q-TAØ+ra ¹ Xs3
wa2Bº Cü\±pC» 8 ]£jmCd2 T\H {2#2A¹ A[¢ {Ð ¯Õga´Bý±p :A» z+°s ¯ÕgX '
m´m+«d ¢ z+«s¯üÿª24rüDÿ¯s2A¼2?u[+«[A¼ac24rÿqC£ÅÓm´µ¢±Ā0uØ2-»]+°AÉ¼ {2N
-N.Ö_C£T
4 [+°/CdXsm´+a° ` 2¢+°a ?/±Ā0uØ2¯]+¹±Ā0uØ2¢d+° m´µÓ ü-»´Ë #§2 {2NA[¢
+°a ?a£+°¯ Õ m_³uj uÏ¯2á£¬i Cda £Cd/A¼a ±p`+¹¯23Cdj uÏ2q[£ÅÓ®[.d2´{l°×X£ü[
ÿuT2]A¼4aÙ ¢ {+«a£Cda£>Ø2¢+«m´W» ¯2s N-+°Bºa£$[ 2mX[.d¯Õ-AÿØXj+°TA¼Øl°×¯2_2Nÿ2]
m´µÓ ü »¯ 2s N -+°Bº 3 ´Ë ?u§[ W ³uL¶ u4r ´#§4r Bý±ĀBº:+°Bº P® -A» ´Ë ?u§[
»C£ÅÓ¡Bº-» áC¹´{a+«s .»d ¢Cd£Bº.Ö´Õ 2A».Ö_Cd£Bº4+°.£u-mµÓA4¤¼ r A¼ü A¼ü4r
.Ö_Cd£BºA[[¯]¯s z2A»

m´¯2 4rCmµÓ¡X 4C£ff¯aÙµ¢¸

8A¹ #ü a¯¢4as]y.Ö_Cd£-»µBº´vaÐ2.Ö´Õ Td »6£ µÓc 2 ü¸ z+«s
üDÿ¯ 2s A¼K -u2?«£L+« +°aj _2Aÿü -2# K .Ö´ Bº2 +¹¯2 W ³uL¶ wa2Bº /A³ua`ü
I¯Õ+¹A¼ü.d+[ z2A¼4r»C£Å¢A³ua`2I¯Õl×° £BºQ[Cda £CdÿZª aA¼É Bý/A³uaÌ¯+¹¢Cd£Bº
24B'´Ë ?u§[¯2m4³u 24r».Ö´{ l°×2A2
ÿqC£ÅÓm´µ¢±Ā0uØ z
´vaÐ2T2AÿØ#T¢;+°ÿ ª d 2+°a ÿqC£ÅÓ¡Bº2B»£Bº»C£ÅÓ¡Bº=ÿCq £ÅÓ¡Bº-CdBº 3Cdj uÏ
¯2´BÖi =l°× 4r¯ Nÿ¢ {2#A¼4aÙ ¢4üa£>Ø2¢ {2B»±Ā±ĀCdjHT2\3+°HIayl°×2#
{2B»£Bº
I-SERVE 112
+2Cd+ru[+«3¯Já£>Ø2¢.ÖBºÃ£|aql°×2B±pda-2A¼ ü¸'»C£ÅÓ¡Bº´+°
a£>Ø2¢+« m´»W2.£Bº;+° a¹$-aga£mX´v#=+°aw i£A¼§üAal°×C£|aÖT24A [
»C£ÅÓ¡BºÖCd+°Bº2ÖzA¼ü¾´?u§Bº3¯ d[+«3 vLa£$4r|a a»2¢4a¯2.£a2
.»¯s'ÿqC£ÅÓ¡Bý+°2#´BÃBº
ÿqC£ÅÓ¡Bºa£$[4as´?u§BºA¼4ÙLw+R®a+°a+rü4r¬NL2]
)a£ uA¼ü§ T24Bº»

£m Cd2»3am´µÓü»Ās£?«+« {Ð¯wai¯ Aÿ£ü.Ö´+°±pC» {ÐA¼B§ ýT
+°+°T2|4Ās z2A¼£m´µÓüTff-[4Bº4B3am´µÓü» ¯µBº
3a£$]a {ÐTÐ£#[2?«+ a¯4r¯ Aÿ£ü.Ö´{l°×2# .£yBº'ÿqC£ÅÓ
m´µÓ qa+°a+rü+°üüC¹l°ûBý {2!q3a£$4ra-2Cd+°£¾Á¼+t ü° ü.»¯Õ Cd¯ Aÿ£ü
a Cdsa24rCdda.»µBº:+°3m´µÓü¯ Aÿ£ü a¯4r.Ö´{l°×2A2
»C£ÅÓ¡Bº
+°¯Ø¯aØ¯Øa¯Àj£2
m_³Íj2BØ` ¦+°µ¦,,´vaÐ¯aÙµ¢¸
'm_³Íj2BüK8¯aØBý¢[+«a`|a` {ü"
a£$ ÿqC£Åu 2C£ [ W¯s ' m_³Íj2Bº2 -2C£ ¾Á¼t ´2Bº -+¹ Q[ .d#§C£
;+°A[+°2!¬;+°?« Ńwa#¸4r´2.dÿªC£ü3 a`ü£az: K+°H´Õ 3´2BºJA¼ Cl°×
-+¹
-u2?«´ÅÓ¡®»az {+ j;+°?« {2N
-u2?«+ jü»az4ü.Ö#§;+°?« {2N
-u2?«.Ö#¸»az4ü-BºT;+°?« {2N
-u2?«-Bº {ü»az4ü+2Bº;+°?« {2N
-u2?«+2Bºü»az4üQÐ´Öz+°?« {2N
-u2?«QÐ±Āü»az4ü ³Àu´Àa¨ÿª 2Bºü2;+°?« {2N
-u2?«´Àa¨£ü»az4üÿª Öz+°?« {2N
-u2Býÿª £ü»az4ü-2BºÖz+°?« {2N
-u2?«-2Bü»az4üĀ4aÖz+°?« {2N
-u2?«Ā4a£ü;+°ü+°4ü ³Íak Öz+°?« {2N
-u2?« ³Íak £üÖazØ4H´ÕC» ;+rd±Â#§¢[KÅÓ¡¸ - {C£az3d ´|a ³ÍTk {
-u2?«Tk {ü;+°ü+° 2N[ ü4r4?«§ ÖBº¢»¯+[l°ûay£Bº a¹¾Átd
3d» amA¼Bº
-u2?« amA¼ü»ü»ü 2N a¹¾Átd ;2?¢¸ a¹ a±Āu¸4rm´+rW¯s£a
3d» 3NCdØBº3N¢/£Bº¯aØBº:CdB» ]CdĂaØBº'd» ».»¯Õ' ³Í
+°ü¢[m_³Íj2Büm´+rW2´.»¯ s £Bº'd»¯4 `m_³uj'dl°×:2Cd+2° !q üÖ
±Āa Lg+° ¯Ða´2 a+°?« {2N¯4`m_³uj¢+°[´Õ2.»+°asCdÐÿ¢+°CdsÐT+ra£ü3á ag
I-SERVE 113
m_³ujl°×8 mCd2-2#A¼ {Ð.Ö ´¯aØBº'¯4`m_ ³uj
m´µÓ
»C£ÅÓ¡Bº
+°¯Õj ¯āa[s ´ »
³Í44|a` ¦,,´vaÐ¯aÙµ¢¸
' ³Í+rµÓ|a` {üK84rH¢C»HdBºCd£"
a£$ÿCq £Åu4rH-2#¯2A¼m´¯+ s« I¯Õ+¯s £4rH¢|a` {ü2#¯C£sm´¯+ «sI¯Õ+¯s£
'¯Cds= LN"'¯2A¼= LN"+ru[++°¯Cds3+rµ[++°¯Cds¯2A[++°¯CdsJ#[2?«+
+°H´Õ /[+«[+°H2.» ³Í¯Cds 8N"-Ná Cdj¯Cds -2A "-u-»2A¼l°×£?« Aÿ¼Ø
3Aÿa£Aÿ»d¯2_2Aÿ¼2 {2A"3Aÿa23Aÿa£[±Â2A»N-»¯2_2Aÿ¼2 ´|a3Aÿa£Aÿ»d
¯2_2Aÿ2¼
-u+rA¼d Ø´{©Ā[+ ¯£¯l°ûÿqA¼2qA¼6£¯|aÿqA¼2/#¸ +°H2.d+[¢+°2
-2C£´{ {Ð¢£¯ {2A¼[-2?¢2N-u|4á Cdj¯Cds¢+ruN¯Cdsü {£az-[
.Ö´ .dy+°A-2?u»Ö"
-u-»#!¬¸C»-N 2] !q-N'ÿqA¼2-2C£mÿª Cdj+° K[a´Õ¯s2N¢+°2¢
+°[´Õ2.»+raØ¯CdsüK+ra`¯CdsüÖz+°á2á¢m+° m+° 24rüaz2]±pC£az-a?«
¢AÖ¢ #§üK;+° A[¢;+°?« ;N\±pC£az' #§üK;H.» ¯sT\q£Bºá Cdj
3dJ#[?« ¢úA\ {£Bº+°+° á ` {- .dy' #§ü[2?«¢.ÖiCdØ
a´24r£Ø´Õ2] {£Bº4+° áÐCd K- .dy
KT\Hm´µÓüK:u2?«+°üüJA»3Aÿa´Bý {£az {Ð B¹m´µÓ¢
;+°
¯Ð´2¢2] a¹¯Ð´2¢+« :u±pCd {2!q+[»ü¯Ð±Āü4Bý]£TBº l°×2B {2B»
¯Ð.dyāÁag28N"-[-Bý4r {£üÙ m´µÓ¢
-a?«¢AÖ¢ #§ü ü¯s+Qt]

] #§ü ]y#¸4r'm´´2 .d2¢[Áa£gü[2?« ¢-2Cda£ÐØ´Õ4r:TBý ±paz {
Áag28N"-[-Bý4r {
6A¼ m´µÓ ¢
.£u¾Á¼Tt -l°×»'m_³Íj2B+rµA¼ül°ûB8- {¢[á `¹ff

.Ö´ £ {+°ĀØ`¹¦á ` ¦¯aÙµ¢¸
3a m´µÓ¢
3 á `» ;+° +2BÖi ' z¢¸+rü ]mX2.» Wu ´Ëü +°Ö
±paz2A¼£3á `»N"ff-[-Bý4r {
»C£Åu+°ü£Cdj+r¬i 'm´µÓü[2?«+;|+¯ Aÿ2.Ö ´µ´Õü¸ £BýT u4r {£ {
».Ö´Õ¯ Aÿ£üK ¯Ă¢ um4Cds4rÿu .»¯+[µ2Cd24r {2Bº
a£$.Ö´Õ¯ Aÿ£üT»¯L+«»C£ÅÓ¡BºCd3+°H # Ly±paz¯ Nÿ¢+«
ÖR®±pdBº
+°+°a£ K {l°ûBµ2Cd¯Ðÿu {BºÖiá Cdj¯ Nÿ[-ü ay+¹8N=´{Bº=u
m±Ā´sÖC» -uUT2.d-uUT2.»£ÅÓ®l°×-ĀAÿ¼Ø2-2# {2BºA¼ÿªZaAÉ¼BºA» 424
ĀNÿ2]#¸4rA»[Öi£ĀNÿĀsa3424r Cda`.dLmCdl°ûB.Ö_C£T
I-SERVE 114
ÿZª aA¹É ±Ā0uØ2
a£ J 2µÓ2¢£B»ÿªZaAÉ¼Bº'd q̧424ÿªTJN+«- CdL2]2N3Td 2.£u

2N+«CÖü¯4r[-u424»N2´4H \ ³uCdsÐ2-Cd[+«=u ]y2A¹3a³u¯Ø2=l°×
2N+«CÖHdA¼-N.Ö_C£T
a£ ÿªZaAÉ¼Bºl°ûBKu|4.£u´TmCdÖ Ø+«sJaBºACd´L±Āü£A¼l°×Bº
VK-2Cd] d¯¢+r+°±paz£Bý d Ð2¢ {2Bº4r»am´´2.d2TAÉ¼Ø
-» Td2-Cd[+« -agÖ±paz2NA[ ü¸ Öia£4Ø2+°H\2NA[ ü¸ Ku4r» IagdmCdü
.»µBºA[ ü¸CdCÐd [ L2Cd¾´L\2N
;+°a¹$-Cd:u3¢]2.dBº2m±Āa2Dÿ2.£Bº

'¢+°2¢¯Cdaü-l°×»£a2C£»A¹+°sÖ´{`Ø+°ajü.»¯s£a´{`Ø´Ëu[
-ÿªT¯s£a
CÖu¸a£±ÂA¼t+f° f-#§4r {2NJÅÓ®´[-2C£:u=2Cd+rü2aÖmL"

:NÖmL+rA¼+[Bºps2Q¢+°2+r[-2Cd±Â2Cdq['.dm+°mÿª ùüÖ2#áw4CdsBº2
ÖmL+r+° |aT?Cd2N'ÖmL[A!qAÖu"ff-Cd[u3¢]2.dl°×2# {2#a¹$¢¸»
-Cd[+«mXCdüBº»¯A¼Ùa {AL+rBºÿªZaAÉ¼Bº-Cd[+«.£u+rü2µÓ¡mµÓ.»¯ÕCd3¢.düK
3d z2A¼´L.£Bº3d-m4³Õu2]:u.Ö±ĀBº
XmCdüBºÿªZaAÉ {Ð-l°×ÖmL[A?uü2!q+[Ö#¸£az
ĀAÿ¼ .dCd
d ¯2´X[s ĀNÿ2.£HQ[4L2] z zl°× Ø ³Íam´+a° ` 2¢ĀAÿ¼ .dCd
§ d 2
-»ML¶+°+«2A¼T´{üÖT a` {2N
mµÓ ` [NAÿØ¯ü» Bº/±Ādü-ü ay+¹£HJ?«[4L2]l°ûBº z zl°×
m´+°a`2¢T a` {2N
¯ Nÿ¯ÕgX[ĀNÿ2.£H
U£Cdjá CdjTaz+°Ö uÏ£[¯2±ĀN2.£H
'Ö#¸ĀNÿ ¯s³uA¼d m42AÉ¼üCÖ\±paz-2!q³uA¼d 2¢ {2B»¯2A»³Í ü zBºü
CÖ\±paz+°ajüKWĀsaz-´{Bºá Cdj]mA¼´{BºK¯aÐ£Ø´Õ-K/A¼d¯s düq[
[CdØBºKCÖü¯s2N
ÿªZaAÿ¼Bº4aA»£[aÙ`ám_³uj2[Güm´´2.£[+«-Nÿ©ĀÿªCd [-ag2%Cd» {2N
+rK- uÏü¢ {2B»-2µÓü£¢W2.dBº2qA¼- uÏ2¢-¯CdØ3±ĀA¼+° -2µÓ
-ÿu 3±ĀA¼+° -2µÓ T|+±Ā2µÓ -» Bº -2µÓü {£d[ ¾Á¼üt .Ö_Cd£a
-¯C£Ø±ĀA¼+r2µÓf-2!q-¯üám_³uj»qA¼»ÿu -N£¢±paz2N
-ÿu£±ĀA¼+r2µÓf
-2!qám_³uj2/A¼[CÖH¯Õ£-N-ÿª 2¢+«a£l°×2B.» ¯- uÏ£2µÓ-N£¢±pqA¼
:+°T|+±Ā2µÓff-2!q4?«§4r+°Õ.»¯s´{Bº=2C¹+2Cd-ÿªX+°H\#§-[´Õ¯s£:Cda
TdüJN+« ¯Ă.ÖNL±p»##§.»¯sm_³ÍjÿªX[.ÖBº4!q§- uÏ£2µÓ:Nl°ûB£¢
±pqA¼4aÁ»µÓ2 >L\£dz+«s ¯L±paz£m´ÀX {£' wa2Bº- uÏ£2µÓü £¢2]
I-SERVE 115
Cü\±p+°±p B[+«+ra`»T?¢CÖHd#2qA¼-TCü|4/±Ād2.Ö´ 2Bý
XmCdüBºa£ u {Ð¯ agBýÖi ´L±Āül°×BýTKl°×a£>Ø Ø ³Ía£üJA¼ {3¯+«s :2C£
-2C£+rA¼-2A¼.»CdK ¯Ă=´{Bº£?«JN|+´L4w BºCd/2#2NQ[+«mÁÿ+ra`2
K¢ {a£ u³u2+ra2-N±pC»4r[ {Ð-l°×NKl°×A¼+°A¼
-¯+s« aDÿÐ 24¦
´{mCdAa4³ÍN,
[CdØ2.d¯ ]CdsCdÐ
T©Ā§[©p§´´Xs,,
3Cdj¹ØÖ|4
CdAbā £aCd,
TT+°s A»µÓ ¯TCdÐ
aXa¯2¯N,,
3AÿØCdj uÏ[CdØCdÐ2
CdCdsÐ uÏ£agA¼ac,
8CdC uÏTXm±p+°s
uÏ2CdAC¼ ¹ØAÉ,,´vaÐ¯aÙµ¢¸
'µ¢¸+rü Bºÿ4ª QÙCd ¢Aal°×C£az-+°Bº -AÿØd2¢µ¢¸+rü4r:T {£az
AÿØ¼ µ¢¸+2° ¢;+° ] a {2NÖ4£W2 ¢
3Cdj¹ØÖ4| CdAbā £aCd ff-[

{2Nÿ4ª QÙCd ¢
az.£ØÖ4| ÿ+ª as« ØDÿ.£L`ff-[ {2N-2C»C»B

- [C£ÐN ¯A¼Ùùü ¯2±ĀN2.d+¹£H £?«¢¸ ÖzA¼?«N ÿua£Ø ´{mCd 4³ÍA¼üd2A¼
3¯+[s« A¼ü+¹£H£ÅÓ®l°×+°2§ +°H\C»Cd+| +°2§ +°H\2A¼[l°×TH±p»A¼aDÿ 2Cü4rH
Cd+«§ Ö ¯2´Ë #ü>L\£-[§ Ö ¯2´Ë #ü>L\£¯ ]Cd2s C¹ {2BºB2º »a y+¹£H

á Cdj+°2!¬Dÿ24r»|a¯A¼ÙXqA¼f-»[µÓyd2C¹[a2CdaÖm_³ujÿu {2BH
Ń 2NC¹+°H¯Õ {2Bü»m±Āl°×u#±paz8+r2Cd24r {2Bü»m´ÀX+°ü4rH
3CdjÖzA¼i¬ Td ül°×¯2_2Nÿ2] uÏ£[[CdØ ÿuT¯s {2BH
¯242q+±° p Bº2ÖzA¼i¬ T´L±Ā+°A¼µlÓ ×° .»L´{BºCdCÐsd uÏ2+°ü4Cd2NA[+«m´Ö >2
Ö+°»-u2?«Ö+r[4L2]=´{Bº3¢]¯s {2BH
:´{Bº.Ö´Õ¯A¼Ùùq uÏ2J?«+« Cdü¸+«2A¼¬iA¼aÙùq - uÏ2'ĀAÿ¼¯2´Xs
ÖzC£s[+« -³u2ÿu 2 ±p Bº» ü +ra`2 +°+° a£ u K¢ {2B» a£$» -³u2ÿu 2
Cü\2.d+¹
ÿªZaAÉ¼Bº+2Bº¢´{?«§.Ö#§u4r£¢=´?«2.¹=+°BÖ+°Bý+¹»Å¡Ó ¸ ±ĀCdl°×[±paz {
'-³u2+ra +r[[a|+AÖu4aA»£"
XmCdüBºÿZª aAÉ T
´#§_?«§ ÿ¢4£2.ÿdüCü\2.d+¹

»KÖiÿª£[ NH¾´BýC» £4Áa 2±pCd2N¾í4rµÓmCd {ü´L³u¯ÕĀsaff-»ÿu

A¼H¾´#§
I-SERVE 116
¯ aBg iÖ [Õ[ z¾§Cd ls ×° m_Cd+a° £-2!q;´{+¹Bº=2A¼+°2!q3´[.»d B[+«£Bý+«
;+°ü>;+°a+°Ö3C£jDÿ 2-BºÃ ĀsazJ?« q̧ [Õ¯Ð4³Í[ NH¾´#§qBº-2!q
£Bºü uDÿ £ü»´2>a2¢_2Q6±pCd£Bº #'´2>a2´\HC»4r[-³u2+ra2
±pA¼+°+°A[[´4 ü4#§
z2A¼4ra£>]³Í¬i.dmCd.£ a£üA¼a24r¾´#§
Ka£ Ø[I¯Õw+R¸KµÓmCd {ü|+-´\2.d
] L+«KµÓmCd {ü:ÅÓ®¢» z¾§Cd sl×° UT2.d
4a {Öil°ûB NH¾´!q§
ÿªZaAÿ¼Bº-A»T?«4aA»£
d Adzm¯sÖ 2AØ
»A¹s4aVµÓÐa¦,,£Ø0uØ2¢µ¢¸+2°
3dzØ2 {2Cd al°û »A2C£K 4aA» {K 'µÓÐa`k ¯T¯s » {2Bü[ Aÿ¼aj
µmĀsü.Ö_Cd£az4A¯A¼Ùa {¬iT jH»=u NH¾´!q§N"
XmCdüBº:+°Bº {ÐµÓ¡mµÓ.»dq+°TBý]¾´#§#2qA¼:+°£A¼4Ùal°ûay[.» ¯´[
qA¼ 4+° TBý] ¾´BºCd£ +°+° :N A¹2 +rA¼ » .Ö´Õ Ö#¸K {Ð ĀNÿ ¯s K
-³u2+ra2 # d2%Cd2N- uÏ2Cü\±pCd2N
'/Á»µÓ2TCda£CdÿªZaAÉ¼BºCd¯Ða£ uØ[+« CdÖR¸ ±pdBºÖR®£Bº»|a
´ü¾´#§+¹l°×2B/#§2Bý d>Ï d4rüm±Āa2Dÿ2.£Bº-2Cdl°× z2A¼-aÎCd q[£Bý+«
A£ü .»dl°ûBºA¼» -Dÿ[ »µÓ2 { ÿªZaAÉ¼Bº ' d uÏü¢ mCd2 -Bý\£L+ -Bº4[
£L+« -2A¼L+ A£ü .» ¯¯s£Bº m´>ü 3µÓyaØ±pCd£a 2mCdü -£w+i ±pCd£a
] L+«3a£$+°#§_#§üCd¹T\HCda£>Ø2¢Cd» zÕ§£BÖi±pdBº
dAÉm±Ā´sUT
A»µÓ m´>ü2C£+°Ka zKa4rTü´Õ2.£a 2mCdüm_X ua6£3a£$Dÿ+°
-Bº4Bº2 qA¼¯L4A;+° a¹$¯a£¯LCdµÓmCda£$A¼4ÙL+« ÖR®Cda£ uØ[4B
I¯+ j[Cd»m±ĀLg2.£Bº3a£$ÿªZaAÉ¼Býk´L´LTAÿü´L³Í¯2.»¯Õ] L+«-2Z+°L2.£Bº
A2C¹ÿZª aA¼ÿ BýzÖ +°8ùmCdd ´LC£Ø42á£+rl ×° .»L2NAwai ` ´{mCÖi ` Aÿ¼ iÖ ` ü
-»»8ùmCdd 28`-2!q+¹L+°:+°ÿªZaAÿ¼Bº+°#§_#§üC¹7a A¼H-aùØüA?«
Cd7a áCÖHd[¯A¼am4r ü¢- Aÿ¼Cd4rXa4Bº2ÖzA¼ü¾´?u§Bº
-u.£u8ÅÓ¡®4Bý]Öim4rÖ+° a£mCd24r;+°ü+°Ø2-2#ql×° 2B7ÅÓ¡®Xa4Cd
3ÿªZaAÉ¼Bº;+°ĀLCdl°×CÖHdl°×2B»Cd¯Ð2Cda£>Ø2¢+«m´»W2.£Bº4Ls2.£Bº6£
3dl°× 8 a+°Ö ¹ T+ra£ü +°ü4 qA¼ dAÉm´+ra24r JAÉ¼ü¢ z¾§Cdsl°× Xa4
Cd£Bº
m+° 24r 2mCdü ´#l°× .»y¯L+«±ĀCd 2mCdü+2A¼a4Ls2.£a£a4¹ü4¹ü4r
8Býy:+°B» {2Bý ±Â j[m_X uBam+° 24r´vaÐ´{µÓmCda£$l°×l°ûBCÖH¯Õ2N-Cd
I-SERVE 117
82 .»du -[ ¯Ă¢ AÉ¼ ´BºCd£Bº :2Cd¢ ) a¹$ £R®2?«|+ Dÿ+°l°× ÖÅu®Bº
ÿªZaAÉ¼Bº3a£$ÿªZaAÉ¼Bý ³uC£sÐ[4Ls2]
Ja£>Ø2J|aI ¯¯+¹2Býff-[m_X uBº
ÿªZaAÉ¼Bº =2Cd mCd .dH2.d qA¼ +£ÅÓ¡® 3 ´#§`2¢ Dÿ+r# .»¯Õ =´{Bº
ÖR®±pdB¹-+°Bý2]ÖR®±pdBº
' # Xa4ÅÓ®¢ Cd ±ĀCd 4a {4ra mXCdüBº +°[´Õ2.£Bº :A¼ta á 2A¼
´BÃa:A¼ta4Bÿ¢4rü»4r+°A»³Í ül°ûBCd`m±Ād24rÿuT2.» ³Íÿu {ü+°+°
+«+° m´¯24rüql°×2Bm_³uj4¹ü.»¯l°×2#+2Cd+rü2+°H¯ÕXL4ra
:A¼ta4Bm±Āau¤QÿU ü4+°Cd +°2#»|a¯Ð2Cd¯2+°uüq[£a4+°
=´{BºTBý±pda¹ P¸ TBý±pda
ÿªZaAÉ¼Bº;+°a¹$Dÿ+r#+¹¯2;+°a£>Ø2¢m´W» 2.£Bº 2mCdü2C£'a£ uØ[
= L+«-´.Ö±Āu-[\ü\üuBºCd£a:2Cd¢3JNÉ+« zÕ§+« .£yBºÿZª aA¼ÿ Bº
3 2mCdüÿªZaAÉ¼Býk4as´?u§a£ÅÓ̧+¹T2Cd3¢.d ]y
-dØK+a£ uØ»Dÿ+°4r
»¯s£2I¯+¹ff-£aTd2-2C£T L2]m_X ua

=´{Bº8Nm±Ā´Õs ¯s A[[a£4 A»Ða³ÕuCd24r-ÿªT2.£Hff-» CdCdsÐA¼Õ§C¹U 2

.»¯sÿªZaAÿ¼Bºa£>Ø¯ÀÐ+ra£[+«-2Z+°L2.£Bº+Nta¹$ü¢»3a£>Ø2´va£ÐNÿ+°Öiÿª 2C¹
+°Å+Ó Å° Ó uBºĀ\2N
AÖi Ö42.£u]mCd2:2Cd¢ÿªZaAÿ¼Bý¯ÀÐda£>Ø2¢a£$4r {;+°´?«µÓmCda£$
³ua¨£Cds4r a`«2.£Bº -Cd[+« l°ûB £a¯¬ a qa -+°Bý 2mCdü ¯a£¯L ÿªZaAÉ¼Bý
A¼4Ùal°× ]y'a£ uØ[4B¯ÀÐ+°L2.d [´#§ _?u§adAÉm±Ā´s UTÖÿªZaAÉ¼BºQ[+«
l°ûB-2Z+°L2.£Bº
ÿZª aA¼É Bº a¹ĀL.dm+° Ls-dØBº±Â24l°×24üq[´L´vak ¯ÕXg +«.»L ³Íÿu {Bº
- Bº2 ü¸' #-Cd[a£>Ø±Āü L2Cd¢+¹Cdsa24rĀ\2N
:u {2Bº4r4aCdj2CdBºCdÿªl°×sül°×+2A¼L+«A¼acT]y£ÅÓ®C¹ ?u¸BºCd
:´{Bº
Ja£$ÿªZaAÿ¼BýzÖ +° zC£sCdü±ĀC£ÅÓ¢+°2¢ÿª¯ja£µÓ¡ü4r \Ù±pCd£a¯ÐaÙ¢+°22]
ÿª ¢+r[+«-+°Bý2]±ĀC£ÅÓ¢+r[+«A» 424I¯+[ ]y3424r>uüC¹3ÿ¯ª j a£¯ü
m´+rÅÓ`.» ¯s -Cd[´ÕCdA» CdüCdLĀsa:N-Cd[+°as Ø2-Cdm´dX ¯s A» ¢+° 424
±ĀC£ÅÓ¢+r[+«I¯+[a£4üBº3´[ ü¸AL¢ÿª ¢+°£¯ü4B´TmCdC£aĀ agØ2
{2Bý 4Ba£ ¬i£BºCdm´>ül°×Cd.»X¢ {/´+ra2.»d l°×2B {2BºBº2-]Cd2
4Aff-[.Ö±ĀBº
' #m+° 24rÿªZaAÉ¼ ³Ía£$l°×CÖH¯Õ2N3d:NCd+°as Ø2-[4Ls2]
¯aÐ¯24´LC£Ø\+°+°8 mCd >2+°l°×2Ba£ uØ[ 2mCdü.»X¢¾´!q§¯ÕÖ»ØÅÓ¡®±Ā#
´Ë¢aCd´¯Ă.»¯Õm_³ujA» {`«kµÓ2+°a`«k>³ ³uL¶[3a£Nÿ2]424rm´£³Í[ÿª¢+°2¢+«
-+°Bý2]±ĀC£ÅÓ¢+°2¢+«m´»W2´ qµBº
a£ [©Ā Cd á+r .»al°× ³Íÿu {ü¯24 T³Àu¬i8N8um±Ā´Õs ¯s -u
.»¯s =u2?«¢+¹´+ra2.»Āsa¹4 [2.££"+°+° {Ðl°ûB-u2?«dAÉm±Ā´s+raØA¼Õ[§
-ü ay+¹A[[ĀNÿ2.£ 2!q {ÐWGAÿ¼Ð$Býu4r[µÓyü24r {2Bº4ü4C£ {
I-SERVE 118
.dB¢±Ā0uØ2q+°WGAÿ¼Ð ¢±Ā0uØ2
1a£ zBº4aA»£'WGAÿ¼Ð$Bº= a"3d[µÓyüC£Ð[=uĀNÿ2.£Bº"

WBºa£ .dBWGAÿ¼Ð$Bº-[:A¼ta´{`ØA¼2Ćdü£ÅÓ¡®J 2µÓ2£Å}¸:´{Bº
µ}ÐCd a£³u+°ü2 Bºps2N+°AQ[Ö+rü;+r+° AÐá dz42¢£ÅÓ¡®A¼2Ćdü4r
>[j2.£a:´{BºBº¯s '+°ü2¢m´¯ Cs £[+« .dCd aØ\Bºps2NA[¢mC»C£dz42¢
{N Q[ Cda£Cd a£¢» AÐádz42¢ £ÅÓ¡® P® -» á¸C¹ A¼2Ćdü4r >[j2.d
¢Cd£a
1a£ zBº4aA»£´vaÐ28N=u>L\2A¹-N P®-u|4ÿªTØCds¢4B>a4B[+«
+ra`»T?«"
WBºa£ '>4[a£j`2.» ¯£ÅÓ¡®m_³ÍjA¼ü£ÅÓ¡®¯CØd ¯2+°üü£ÅÓ®l°×+[
-[£aØÖ¯Ðÿu£ü£az3¯Ðÿu£q '´{a£ Xs+«+ra`2
;+° TBý .Ö#§ {2A¼+¹ A[+« .£u + jü2?uaz -[ + jü ;|+ a+°24r
/£d-2!q+rA¼K.Ö´q2%K.Ö´q2;|++ jl°×+rdü+rĀaz+rdüK;|+
a+°24r {£d" /!q§ +°[´Õ¯s2N 4?«§4r .d ¯s C»Bü +°[´ÕĀsaz 3 +rdü a£H±pCd
{2?uaz+ j mCd2¯Õga24r {2#2N3+ jL|+ ¯s"´+° a¹+ j ¯s2N4r[
'+ ja£A¼
Q[+«+ra`28T?«"3 +°F>2¢ {2B»[dC»Q[+«+ra`2[dX=m´+° X[d 2
-u|4 N¢ -üü 2+° .dBº-üüK ´vLs4r ;|+ a+°24r {£d2?u£" ´vLs4r
C»B4r/£d2?u£"'Ā ØÖi Øül°×+ra`»T?«"4rq
-u|4 ' ¯Õ§¢¯2´Ë#ü ±pH ¯2´Ë#ü P¸ P®>a4Cd {2BºB[+«
+ra`2³Õua`Ø4abāBý¯CdØ¯2+°ü2¢ {¯³u>¯Ðÿu »
:2Cdlû° -¯ü+°AÉ¼.Ö_C£T
´vaÐ+°ü2¢=[TA¼ Ð2Cda2¢£üÙ .dCd aØ\¢AÐádz42¢l°×aa£$ü
2µÓ2¢WGAÿÐ¼ $Bº» a£$>[j2.£Bº:Cd/>azK´#` § 2a£>Aÿ[4r.»¯+Õ [¯A¼ `Ù ¯2´BÖi
¯ agBÖia£>Ø±Āü.»¯s {2B»£Bº
-Cd]´{B»a£ uØ[+«a£ Bº2 ü¸T£³u2.£u3ü¯ØÖ2N+2Cd+rü2±Ā#-Cd
T£³u2 #´?«§2.d+¹qA¼£[d 2 zA¼aCd+Qtm¯Às]2Cd-Cd[[ z2]»dBº2
m±Āa2Dÿ2]2N
A[[4 [2] 2mCdü¯a£m§a£>´{mX+°
.dBüfCÖ]yT£³u2.»µa+r+°
+r+°>L\¾´Å}¸ÖWGAÿ¼Ð$Bý+«ÿu|aØ¢+°24r {2N£ÅÓ®-l°ûüØ24B-A¼bāC2d 4r {2N
:A¼ta TAØ 2Cdü »Aÿ 2Cdü - Bº2 ü¸ ;+°L TA¼Øü a+°a »a y+¹ Bº» £ÅÓ®l°×
mÁÿT¹A¼24r {2B»N
.dBüÿªasA¼4Ùaa£>TA¼ØüK»ayl°×2NW<Aÿ¼Ð$BºÿuaØA¼4Ùa¯2ZCdC£ØN+°ÅÓüK
»ay+£Bº a£>Ø Ø ³Ía [aÐ³u` l°ûB £L+« µÓ24ra .» § 6±paz2N £ÅÓ¸A+° 32A¼
I-SERVE 119
m´´2.d24r+rü24Bý]±pC¹2N
:u .£u »ÅÓ¡¸ 4B.ý £az +ru[ = a 3´4üa" )?« l°×2Bº¢2] KÅÓ¡® Öü¸4r
+rL±paz#¸4rDÿl°×2ÿuN£2ÿª¯Õ¯aÙµ¢¸£ÅÓ®µÓVa£¢¸2]d Ð2 uL±p Bº2
m±Āa2Dÿ2]2N »Aÿ 2Cd¬i 3 A¼2Ćdül°× d Ð2 Cd|4¯Ù L+« >4CdsCdsÐ2 JN 3¢.dü
ÖzA¼¬i£az -m´dCd24r» £ÅÓ¡® :A¼ta +°H¯Õ -AÿØCdj Ø µm¯s ´LMü m±Āa2Dÿ2.£a 3
µmĀs[.d¯s+Qt£ÅÓ®+m´´2.d2-¯Õga K+°`ÿª24a K-ag2+r Bº2m±Āa2Dÿ2]2N
:+°£R®A¼ta=´{Bº+°ü¯l°×£-AÿØCdjTdüJA».dayĀ4Cd {2B»Nm+° 24r£ÅÓ®l°×
CÖHdl°×2B»£R®A¼ta+°H¯ÕCdA»+° CdCdaüdØa-2!q
Cd]y2Cd2Cdm.dyā `
¹ØØ2CdmCd¢Aÿ¼,
8CdA»+°áCdÐ2.d
m_³ÍjÿuØ¯2TA¼abAÿ¦,, £Ø0uØCd/A¼³uL2]m´¯ÕA¼¤µ¢¸+°2
A[» 3¢]2.dBº2 A[ 4L2.» TBº2 ;+°L+°a -A» .Ö´{+¹ Bº2 =´{Bº .d¯Õ£ -A»
3¯+«s:u {2!qQ[» ¾Á¼tü
m_³ujÿuØ¯2f-2?ua
-» ¯ÕgX+« .£yaA¼2ĆdHA¼ta
.dBü3Cdj¯ÕN¤
'¯ÕgX+« .»y¯L+« a£$+«a£>Ø Ø ³Ía£ü¾´L\±pdaz.dBül°×IL+° ¾´L\2N

´2BýCdü´ÕH´Õ2]-T]yā24r3CdjCdCdsÐT.£a£[.»¯s {2BºBº»3Öl°×T¹A¼24r L2N
-u´2BýCdüµm¯s4¹üT4rT4r3Öl°×Cd³uA¼d2¢a£mX2_ ÅÓ¡®34[3Cdj
T.£a`ÖzA¼¬i2N
3T.£a`¢
>Bº» N.»Cd »Nf-»T.£a`ÖzA¼#ÖzA¼¬i2N3.day¢A» ³u2mNd
¹_N¤]C£s³u2+ra£üK>BqKJ#[2?«+ ¢´ü {U {Bº mCd» .»Cd KC»H2N
-u 6C» ' :2mNdA¼üK .»Cd£u¸4r +°[´Õ2.dB[+« +ra`»T#» m´µÓ ]y2N
P®T.£L2.d4rA[+«+ra`2
-AÿØ ¯f-[C»H2N
:+°
-AÿØ¯f-2!q8T#»T.£a`ÖzA¼¬i2NA[C¹ uTA¼ØCdCdsÐ2+2Cd al°û´#§
_Bý2NA[ ü¸ 3Öl°×3CdjCdCdsÐ2;+«2Cd T¯§Ö2NA[ ü¸ µ2XT¯sL2]2N
m+° 24r3ÖCdCdsÐ uÏ£ÿuØ¯2¾´L\2N8+r2CdAÿ¼BÿÿuØ¯2 ü¸3Öl°×-X+rü2¢»
3CdjCdCÐd 2´#§ Bý2NA¼Ð2AÐüJBý±pdaz¯2A»³Í üCü\±pdaz3C£j2A¼2¯¯Õag Ö 2 N
ü [Õ+« ¹mÿu2X=2Cd¯ü {4r ¯s2A¹-2Cd¯ü {4r»CdCdsÐ uÏ[+«mÿu2X
W¯2s N -[ ¾Á¼tü .Ö ´ # 3Öl°× -ÿª 2¢+« ]y2N 3Öl°× ³uA¼d 2CdaCÙ d
C£´mCddüKCü\´L´vakÖµ2XüDÿ2]2NA[ ü¸3Ö¢;+°Cd+r2Xm´»W2]
3ÖT+°W2]´{ {Ðu+°ÅÓ+°ÅÓuBý2N
3Ö¢['CdT+rĀ[4 [2]ÿªas;+°£Bº3ÖC¹¯Tu¯24r:u-£Bº

.dBu K¢ 8A¹ +Cds -2A¼2 ¾´ü¸_l°×C¹2N [ .d¯s2!q P® Kl°× d 2
I-SERVE 120
]y2A-[´Õps2N8¯Ða£Ù[+¹ÖR®- Cd2C£\ .£y»Ö-[´Õps2N

K¢ a¹a+°Ö al°ûB+°[´Õps2N {Ð´vaÐ2u4rA»[+ ±Â24Bº2qA¼

A»[+«l°×24B2º qA¼ :´{BºKl°×A»[JA3¯+s« {#¸qA¼ Ā Ø24r[a£¯l°×üs ]2C£m+r2Cd¬i
{2?ua {Ð mCd2.£u/u¸¯24r {£ {

£l°×CÖH¯Õ2Cd¢ {Ð4´ ¯s {A»[K±Â2A¼qA¼/a£>Ø2´vaÐ22S {A»

LK¢'/u¸Ā[+'T+rĀ[+'m´+rµ[++ra`28T?«"ff-[
ÿªasm´µÓüT.dBüÖzA¼?¢¸4Bÿ¹+«s4rm±Āa2Dÿ2]] a¹¸£.¹Ø+«s4rCd3CdjCdCdsÐ
ĀAÿ¼Td [T L2]2N:+°Bº £Ej+« ³uL¶
C»£¯ÕjmM I¯ÕgC£ffq+°
C»£³u2mµÓ I
¯ÕgC£ff-2A¼ ü¸»µ¢ÿu 2Cda£HÖi/£-» l°×#2C¹Ń-2A¼Öµ¢¸+rü¾´?u§Bº
£?«Āa£2µÓ2:u {2N
.dBü£AÉ»A»[K NH¾´?§u+rK-K Nqµ-2A¼|+:2Cdµ¢ÿª4r {£
'¢+°2¢¯CdØ {2N-¯CdØ {2N'wa2?«+T2]A[[»´#§l°×£
-2A¼|+:2Cdµ¢ÿª4r {£
¯Õ§¯ d2¢'m±Ā´2]+°Áa£güK]]T4r´LTCdü+°üT4r+°[´Õ¯s£az
m´ÅÓd+rü2¢:» ¯s {ü´LTCdüq[N ØCdCdsÐ2¢+°H¯Õ±pCd£az »Km´´2.£[
¯Õ§A¼Õ§C¹.d¯s£m´ÅÓdA¼Õ§C¹.d¯s£-2A¼|+:2Cdµ¢ÿª4r {£
ÿ¢4rü -ÿªT2.dl°×2B» ÿ¢\2]#¸4r Cd´Õs´BºCd£ -ÿªTa.£» ¯2C¹2
+°ü4Bº2qA¼-ÿªT2.dqA¼» +¹´ +°ü4Bº2qA¼-2A¼|+:2Cd µ¢ÿª4r {£
´vaÐ2 a£>ÿ¢4rüC¹ m+Bý2.»A[ -´?¢¸ a£> m±Ā+ra» £ ´LNÉ :´{Bº mCd2
£³uA¼d 23+rµÓ2-2Cd¾´L\±pdz2NA[¢»Cd´Õ C» a+°a= Ðaqa£¢»»
m+Bý¯s£-2A¼|+:2Cdµ¢ÿª4r {£
´vaÐ2:2?«+« m+Cdsm+Cds ¯s {ü ]y+Qt±Â2\±pCd/2B»A[:´{Bº3 ¯s {üK
q+° ±paz£»£¢» {2#£- K :2?«+« ¯s .£yd[ ¯2C¹2qA¼a£+°±pC»
a£qA¼»N4üqA¼-2A¼|+:2Cdµ¢ÿª4r {£
´vaÐ2»+°A»µ[+«a£`«[-N£´LTX:´{Bº£+r´LTCdüq {' z¢¸+rül°û
a£$»»-[£¢»»32N¯s£-2A¼|+:2Cdµ¢ÿª4r {£
;+°A¼Õ§C¹'+°[´Õ´Õ2.»A¼2C£»» a¹A¼Õ§C¹:A»Q»+rA¼;+°A¼Õ§C¹»¯CdØ2
a¹A¼Õ§C¹¯CØd 2+rA¼-[£l°×-ag C¹2N-2A¼|+:2Cdµ¢ÿª4r/£
»¯0uK+¹aBº2qA¼A¼¦0uK+¹aBº2qA¼A»KXa¯L2.dBº2qA¼8N=u ]y£
»¯2C¹24r {£-2A¼|+:2Cdµ¢ÿª4r {£
´vaÐ2».ÖH+°CÖsüC¹m+Bý¯s {2B»A[:´{Bºa£4A»Ð©ĀüCd\Ù2.» µm¯sA¼§q £
.ÖH+°CÖsü£LC¹»£m+Bº-2A¼|+:2Cdµ¢ÿª4r {£
´µØTddaWjDÿL2mNÖa£Ð
]C»s.»³u³ÕuCdA¼24+«2]A» ,
I-SERVE 121
´µØTCdNÐa³ÕuCd2Cd+«2]A¼2Cd¦
´µØT¯ Ø\X£AÉ¼]a¹A¼d¯Õj,,´vaÐ¯aÙp¸
£AÉ£+°ÅÓ®¢4rK:Cda:2mNdü¢4rK ¯Ă¢4rKA»[[.d¯s£¹-A¼2C£
q[A»-[£l°×-agÖ±paz2N':2mNd]C£sA¼ül°×-ICd24r;+r+°m´´2.d2+r[m´´2.£[
£¢´ümĆØd +°24r.d¯s£-2A¼|+£µ¢_:2Cd¾´L\±pC¹2N
'¯ Aÿ£üT[´Ël°×TÐWGAÿ¼ÿÐ$Bº:u-£Bº

.dBuK|+A¹-az2N-¯2_A¼¤ mú±Āü.»¯s£ {ff-2# .dBü.Ö´Õm´X

¯ Aÿ£KWGAÿ¼Ð$Bº3|+´Õ2.£Bº'3|+±Āü+¹¯2
¯+°AÉ¼2+«üµ¢ÿªC»ff-u2?«£Bº=u
µ¢DÿĀsBº"-» l°×#2C¹µ¢¸+rü¾´?u§Bº£Ej+« ³uL¶£?«Āa£2µÓ2:u {2N

.dBu á¯a TaA¼¤ £+rØü ´l°×2# -A»A¹ CÖH l°×2#£ { m´´2.d2
:2Cd ¯§24r +°[´Õ¯s2!q Q[[ Nq¯Õ A»[¹ µÓ£Ø[ ´#§+¹£ü l°×2#£ { µÓ£Ø[
´#§l×° »£Bý+« ¯<»T?«"µ¢ÿTq ?«"

ÿ¢4rüÿªT2.dl°×2B»¯<24r {£2#£ {;+°Bý+«¾´Åu¸2JA¼+¹´2 ]y:2?¢¸

/ 2.£ül°×VyüTa44?«§»üJA¼´Bº+[³Íaz4r {2A¼£Bº#-u {2NKCd2Cdff

;+° ĀL »» A»³Í 2?u { ;+° ĀL +rA¼2?u { :»2 ´Õ]y #ü" ] L+« .»y¯Õ
:2mNdü ¯Ăql°×2BA»[¹.d¯s£2#£ {:N V-¯24Cd2

.dBu£ #T:u?«Öþ«@¢´Bº¢l°×£u4r³Íaz4ra£>TuĀüC¹a£>
Ø ³Ía£üC¹m+Bý2.dff
WGA¼Ð$Bº:u-»¯ÕCdl°×¯ dÖ±paz2A¼2# AÿØ³uĀ£[+«ÖR®±pdBº
.dBDCdsa±paz.d¯Õ2N
-wa|a£ #ü'dl°×oXs4r-ag2+rqA»ff-[uAÿ¼
´Bý±paz2N
.»N³Í»Qj³uITÕ§¦ff [ÕUT2] {2Bº4r»'CdCÐsd uÏ£[CÖH¯Õ-2A¼+¹+°

±pC».£u¾Á¼t§2-[¯jX.Ö_C¹2N+°A6£ad´?«§2.d+¹B» -[T.£a´BºÃN
a¹$ü AL¸±pCd£az -2Cdl×° z2A¼ m´X Td2¢ 8+rDÿm±Ād24r { A¼2Ćdü
:´{Bº= L-Dÿm±Ādü£ÅÓ®T4r+rü24Bý ´¯s£a
.dBüÖ4¯ÕN¤
.dBü=l°× ¯´{3CdjCdCdsÐ 2¢»+rü24Bº´{C¹2N6£¯|a±ĀCd¯2Āa£ü

CdÐa4rTBý]¾´#§ {4Aa£>ÿ¢4rü[?«JA+¹L+°üTBý]¾´?«§l°ûay3ĀNÿÐ+«A» Cdu¸4r
3+rµÓ 4 2.»dü» +¹L+° ´{?«§2N¯L4rÙ -A» ¯ d[+« WGAÿ¼Ð$Bý+« 8¹dzA¤ü ]y
´Bý wa2Bº B»ÅÓ®±ĀBº¯ÐA»µ[+«A¼a24rm´£¯2.»d ü¯Õ ]y2N.dBuA»T'¯ d[
¯NÐ[Ö4á.d+¹A¼ü]0q.dVTA¼Ø+¹¯2Ö4rÿuØĀüm±Āa2Dÿ2]2N
3Ö8+r2Cd2¢l°ûay[3¯_2Aÿ¼2»¯Õm±Ā`£dz {mÿª AÿØ[+«CÖ]y[ü¬#§Bº2
m±Āa2Dÿ2]2N
WBý+°AÉ4 2:u»424rĀ\±pCd2!q1a£ zBº-BºÃ2_Bý¯ÕA¤2CdTaz+°
m´µÓ;+°?« »µBº
I-SERVE 122
1a£ zBº4aA»£'m´´2.d 2C£;+r+°m+«d ü¸´{BºCd#§+°[´Õps2N
m+«dff-£
¯2A¼2ff -£ ;+°!q ' ¯2A¼2 =u ´{BºC¹2N" ¢+°2¢ .d¯s2!q 3Cdj uÏ2 q[£Bº
+¹L+°C¹´[.»¯s£Bº3Cdj uÏ2/£Bº'.dBüu|4Tu¯24r8A¹´[.»¯s»/£Bº
ÖzCds2 JA¼ ´[ .ÖdØ[£B» qBº +°+° m+«dü_B» ' ¯2Aü =+°Bý 2Bý ¯s£Ö
T L2.d2Bý"
WBºa£ m+«d ;+°?«m+«d ´Ëü2;+°?«ÖzCds2wa2Bº£azm+«d ´Ëü2¯ÕN¤2.£ü2!q
A[+« Ö+rü +[ ĀAÿ¼£ü +raùü {2BH m+«d l°× J?«+2° !¬ DÿÖ +raùü 4r[
ĀAÿ¼£ü4r[-+°a qA¼+°+° m+«d´Ëü2+°2!¬ Dÿ24rm+«d l°×Ö+rü
»|a8 z£az"f
-» m´µÓ|+- +rµÓ2qA¼:+° ±pC»m+«d´Ëu[4L2]T.£a`.» ¯s-N Bºa+rü4r
{2#2N
/±ĀA»d z-2!q ¯ÀÐ+°L2.d A¼\N-2!q Ā+rCds4r4rKá¹+°24r4rKCd¯0u[+«
-l°ûüÖN
³ud z-2!qTBº A¼\N-2!q¾íA[+«TaA¼¤ÖN
/ ´+°Ø z-2!q/ ´+«2.dA¼\N¾íwa2Bý2?«+ Aÿ¼Ø¢/2B»N
' Bºa+rüm+«d ´Ëuü¢8;+°!¬£3Cdj uÏ[+«-Ðaz¯s2A-[T.£L ¯s8Q
-Ðaz2.dA¼[.Ö±ĀHqA¼2!q Bº AÖi/ ´+°Ø´Ëü2-Cd[+«-Ðaz¯2s A¼[.Ö±ĀH
L- uÏ[+« Bº LsĀsaz
6C» ´Ëuü¢ /±ĀA»dC£ÐN ü+°ùü ´Ëu[ 3mµÓaz2] {2?ud" ÿ¢+°s £mµÓaz2]
{2?ud"-2!qÿ¢+°s3mµÓaz2] {2?ud».Ö±ĀH=2A¼+°2!q;|+ ¯s { uÏ[+«/ ´+°Ø2
- uÏ[+« /±ĀA»d2Ta£\+« ³ud2
+°+° uÏ[Öz+°m+«d ´Ëü 2Ö+°/ ´+° {2#2N-2A¼ ü¸3m+«d -Cd[+«¯2_2Nÿ2]N
+rA¼+°+°-Cd[A¼Õ§¢3m+«dl°×´{#§|+qA¼
:+° - uÏü A¼Õ§¢ m+«d ´ËuüK A»µÓ +rü m+«d mA¼£Øü» £ü4 -2µü JA¼
3Aÿa´Bý {2?uaz1µhiuN¯ÕA¼¤ |+mC£ü¢.» ¯>´ Ö4rNĀAÿ¼£üCdÐa4r´ËHC£[Āsaz
-u|4 `« 2mCxAÿ¼ Cd´¦m+«düa+°a+rü4r´ËHC£[Āsaz£?« T a£ü.£u {£az
+r[3CdjTAØ¯l°×sBºÖi {Kl°×£?«C¹´[qA¼-TKl°×m´+°C£ag³Í[+°a£ü-2A¼.»Cd- K
-u {2].dBu+°AÉm´¯242¢ ]yÖ4rÿuØ¯ĀAÿ¼ü4L2]+2Cd.Ö´{ l°×2A2
:um±Āa2Dÿ2] WBº¯aÙ µ¢¸+°22]m±Āa2Dÿ2] ¯aÙ ] LA+r
.dBu A»T .»¯Õ Ö4 ĀAÿ¼ü 4L2] T L2.£Bº ' ¯2A¼abā24r 3d uAÿa2
l°×2BºHKµÓ+«s»ü£Bºüm±Ā`4XÖzA¼¬iTd ü ¯aÙ¢T L2.£Bº
¯aÙ¢ µÓVa2¢+« 3Aÿ¼ü £ØAÿ¼ü =u ĀsÖ .Ö´ [ 1a£ zBº -Bº44r
A[[3Aÿa24r.»¯+[CdCdsÐ uÏ2q+°±p Bº2A[ ü:2mNd[m4³u2q+°±p Bº2J?«+«
mÁÿ+raùüT L¯s P¸3+rµÓ 4 £[¯ÕA¼¤>A¼ac£[á+rdm´»µ[ĀNÿ2.»
m´m+«d ü¯2m4³u24rT L2.£a
3Cda£CdµÓVa2¢[.dü¸[ÿu42.d2mA2µÓ K3.dü¸A¼2¢2]´{?«§»Býÿu42-4
Ø2µÓ Km±Āa2Dÿ2]'µÓVa2-Z©p Cdj+° [T´{ü24r[a´Õ2.£Bº
I-SERVE 123
3Cda£Cd ¯aÙ¢-`« µÓVa£[-` 2Cd]N4r.»¯Õ+# ³Õu µÓVa£[
áÐCd 2Cd¾Á¼tN4r.»¯Õ+# 2?« Ö4¯ÕA¼¤üĀNÿ2.dB[+«+r ü¯ÕÖ4m´m+«dü
¯2m4³u 24rT L2.£Bº
-uÖ4m´m+«d ü4L2].Ö´Õ.Ö´Õ] L+«:u-£Bº
uÏC£Ð¯Aÿª ØNCd zLÒeCAd ¹Jµ¢
dA¼ØA¼ØAÉ¯ Dÿ£2.ÿdX]mCd+rµÓ¦,
m±Ā±pXCdCdsA¼]|a`CdAÉÖi a£
¯ Ø+°A¼2TA¼a£ a`CdÐ» ,,´vaÐ¯aÙµ¢¸
a£ Ö4w µi ÓÐaØ ¯2´BÖi U {Bº ¯Ðd2m´+rµÓ Mü A¹a³ÕuCd 6 3Cdj
CdC£sÐ[CÖü¯+[=´{Bº8N=u+r£ü2!qA[[Cd+°`»-u±Â2A»¯s {2?uBº6£
[>Ö/Cds ¯ÕN¤- uÏ£ aù[±p4#§+¹ Bº»-[¾Á¼tül°×CÖü¯
'TAÿ¼24rÖ4 m´m+«d üT a` z\2] W ³uL¶ ¯aÙ¢.dBü+°AÉ¼
+Ā\2.£Bº
WBºa£ .dBü3TAÿ¼24r4?«§m´dCd2.»¯Õa+°a+rüÖ4 ¯ÕA¼¤üĀNÿ2]2N3
¯ÕA¼¤üm´ÿu 2C¹3Ö3+rµÓ a£ÙBý]2N¯ zmA¼2¢+«..dyl°×±paz2Nÿª 2C£XL\2N
:u.Ö ´¯L+«3Ö¬ia£4¢¸+°H¯Õ2A»Ö-+¹l°×-´?«+« 3Ö:2+rBý d¯Ă¢»
{2N¯2Āa_ü2.»Cd 3Öl°×Cdÿaª sJA¼m ´ Cd4ÙqA¼-2A¼ ü¸_24ra3ÿaª `
uü 2?«[2B
¾´#§l°×[=´{BºCdÿªasC¹T³uL¯s» {2B»N
6£¯2A¼AL+«´{Bºu¸ 33ÿªaùüC¹» 3+rµÓ2¢+« =\L±pCd {2B»N-2A¼.»Cd
3Ö3+rµÓ2¢Xa4Cd2!q _bü¢Öa´{üÖL¯Õ#¸2B»N
-uXa4Cd3ÖN+rül°×ü´#` § uü.d¯Õ2N´l°×üC¹´Õµ.£üC¹TAØAÿ¼aüC¹
A» CdüC¹¯2ÿuÕ2]2N¯Õ§¢4üT2CdüK.d¯Õ2N
:2Cd .»¯s l°ûB¯2A¼AL+«´{Bºu¸ Cdÿªasl°×a+°a+rü/±ĀdüC¹3CdjTAØ¢Aÿ¼
.»¯s {2B»NÖzA¼?¢¸3Ö´L³u¯Õ2]ÿªasm+° 24r3ÖCÖHT+«¯ zj4¤Bº+r Bº2ÖzA¼ü
¾´?u§BºTd2TĀ4rBº-ag »ØN+rKTAØagü±Āa¨£ü Ly±paz#¸4r=´?«+´° {Bº
Ly±pCd {2B»£Bº
:2A¼l°×.dBüuAÿ¼´BºCd P¸ P¸ ¢Nÿ2.»A» CdĆdÖ4 ³Õu ü mCd2
.d Ń4rA¼
4aÁ»µÓ m±Ā z<Ø z
1a£ zBº 4aA»£ :[ Ö4¯ÕA¼¤ü 4ü 4a { .ÖDC»» Td 2 =+° qA» :+° ü
4a {ü3CdjTAØ¢Aÿ¼.» ¯s82m´Ö >2 {2#2N"
WBº3CdjTAØm±Ā´Õs+«4a {mÁÿ+ra`2+rA¼d ØWØBým´ Ïq A[+«+ra`2
1a£ zBº-u6C»4aÁ»µÓ2q[A»3Cdj uÏ2+°ü4A¼»m´¯+«s=u ]y2N"
WBºa£ :+°B¹]+«#l°×NA[++°+°AÉ¼.Ö_C£T
I-SERVE 124
´vaÐ2T2AÿØa`Øm±Ā2C£ü¢+«a£#Bº»´ÕW£L als °×Bº2B»£Bº-CdBº ³Í+¹?µÓÐaBº
6££Býl×° Bº_bd :2C£-2C£4rA¼
;+°ĀL£B+°-BºT¢2]ÖBºCd2!q;+°.¹#4BýÃ4_a¸¯2A¼¢¸2]4 Ðu2?«N8A¹
+°[´Õ2]2N
¯ zmA¼ m±Ā2C£ü£Lw+iC» 4 Ðü2!q ¬+° qA¼ 4rK -N T2Aÿ¼Ø áÐCd m±Ā2Cd Bº2 ü¸
-+°Bº4 ÐüAa+°Bº2-aA¼-A¼ ü¸£Bý+« 34 Ð+°[´Õ2.d4r»+Cds 3µÓ´{?«2§ N'4_a¢
.£u 4 Ðü {2Bý {2?uaz 2 J?«[ ÖX+« ´#§l×° 2!q 2] £Ø±Āa2 .»¯+¹ .dy -[
-[´Õ2]2N A2C¹ .» ¯ .» ¯ m´d`2 3 ´¯Õ ´ü4 ±Āa ´#§+[ -BºT A¼_büK CdTÐ
4 Ðü+¹¯2ÖCd+°Bº2m±Āa2Dÿ2.£Bº£Bý <aj2+rH;+°4 Ðl°ûBAa+° qA¼¾í4rAL
±p»£ÅÓ̧2C£ TÐ´L³u¯Õ2.dBº2 m±Āa2Dÿ2.£a6£¯|a '´À£W£Bº ´#§ TBº l°×2B
Bºa¹$ü±Ā#a£mX2_ ÅÓ¸ ÖX+rBº
B¹a¹$´vaw s i »Ø¯L+«-+¹l°×2B£Bý+« .d2mA¼D2_2uÖL¯Õ±pCd;+°]2C£ `«
AL+«2NA2C¹:+°£Bý¯2Áü¼ l°×-2C»ql×° 2B±paz2N
a£ 4aÁµ» Ó Ø ³Ía2l°ûB:2C»4aÁ»µÓ2 ü¸WØBý+« á¹+°Ö µ_tm_³uj uÏ2
+°ü42N +«a£#Bý u4r»WØBº3á¹+° uÏ£a`Ø2¢ÖCd l°×2#±p4r±p4r] L+«
£Bý+« mĆØd +rØÿªXüDÿps2NÖX|+N;+°?«AL|+N a+°?«:Q:+°Býa³u¯Ø2
ÖC+d ° ±pC» +«a£#Bý+« ]2C£ `« AL|+N +rA¼ -u|4 4aÁ»µÓ2 q+°±pC» WØBý+«
3C£jÿªX üDÿ2.dA¼ +«a£#Bº ]2C£ `« +¹¯2 ÖCd+°u -u|4 WØBº 4aÁ»µ[
mµÓA¤´vaÐ+°24r 2 .»¯ l°×2# ±pC£Bº 3C£jÿª X ¯24X ´?2§« .d+¹Bº +rK ] L+«
3C£jÿªX]2C£ `«£Bý+« üDÿ¯s2N
+°+°4aÁ»µÓ2q[A»3Cdj uÏ2a£A¼+rK3Cdj uÏ£[+«4aÁ»µÓ2+ra`2- B[+«
JüqA¼
WGAÿ¼Ð$Bý Öia£4Ø2
:+°Bº WGAÿ¼Ð$Bý Td2¢ .dBü -» 4a { 4 Ðu2?« A[[ .d´Õ2]2N +r[
WØBÖiWGAÿ¼Ð$BºÖA¼+°Bº2:2+rm±Āa2Dÿ2.dqA¼-2A¼|+.dBüuAÿ¼´BºCd {2B»N6£
3Öm´d Cd2´vLs4r Øag2+rqA¼WGAÿ¼Ð$Bý+« »Aÿá24rTd2-ag az2NA[ ü¸
a£>Øÿ¢4rüJA¼:§2Cd´Õ2NÖia£4Ø2¾´L\2NA[ ü¸AAÿ¼a£jü=l°×Öi£azIagdmCdü
m´dùü¾´L4raz82.»¯Õ£ ¯Ă-`4rL±p #2qA¼3N4üC¹-Cd]+«±p Bº2
m±Āa2Dÿ2.£Bº
;+°a¹$CdTu¯24rÿuaØC¹+°_a¸.Ö_CdÖH¸4r:u-£Bº

.dBu » .£u +rü24r a£>Øÿ¢4rü -ÿªT2.£ u4r ´LMH2] .dBº4r

.dBº4r'a£>Øÿ¢4rü+°2!q £¯¯<»Öa4[£l°×-[´Õps2N £¯ül°× l°× q¸
uÿª©Ā§ü4¹üüdzA¼¤ÿªdü¾¯iØ[aÐ³u`ü:u2?«42A¼a4¹Åuü2Bº {4A-2A¼ ü¸
£l°×-BºT+« ±pazCd´¯Ă.»¯+¹£ü[+¹L+° +°ü4C¹2N {Ð£l°×-BºÃ2´Bºl°×´Xm Cdü
I-SERVE 125
ÿªasl°× ØX|a+°24r Ø ³uL2.da+°Aff

£AÉ 8 ´[ =´{Bº .ÖdØ¢ -´{Bº .» ¯s» A[+« µ¢ÿª £¯2 -»N A¼¤Bº
.»d ü¯Õ´[J+«2+r-2Cd£a¤+°Ø2a£qA¼+2.Ö2342Bý d¯Ă zNL£+°:A¼ta2+°H ¯
Cd±p £[+«±pA2ff-2NÿuaØ
' #ÿªasl°×.dyqA¼-CdCdT¯4A.dl°×2#:u-£Bº

£+°B2Ãº ´Bº ¢l°×-[ z2A».Ö±Ā {Ð]A[T[>»-¯i¬ £-a`Ø£¯23Bº£ÅÓ®l°×

.£u+°§2»BºT+«±p»N0ud2£_A¼ü {Ð:2?¢¸ {2Býa£>Ø±Āü.»¯s {2Bºÿªas
7Å¢¸q+°±pC»:2?«´ü.d¯+¹ Bº2ÿuaØTNÿ+°A6£ P® ?u¸Bºl°×2A2£l°×Ā£[+«
¯ dÖ ±pC¹2Nff
-u-2#WGAÿ¼Ð$Bº³uBTBý4rÖR®±pdBº3a£mX+«ÿua£ØÿªasHA¼ta;|+ 2.d2
JA¼´Bºl°×£aÿuaØl°×u4r[mA¼´?«§2Nÿªasl°×[mA»a£ Bº2qA¼-a¤a£mXA?u+°ÿuaØ4rBÿº
[mA¼¢ {2Bº4r-Cd:2?¢¸2]q]±pdBº
z2A»3¢]2]¾´#§l°×£Bº4+° 2A¼aáÐCd2Öi´{l°×Bº+°Ā\2.£Bº-BºT´Å}®
3³Ía24rI¯l°×2#a£mX´v!qm´d`2.»¯sa£mCdüm´d`2.»¯Õ 2A¼aáÐC£[+«
.»a£Bº-+°B¹]áµk ü»¯ l°×£BºÖü¸4r´v umA¼£Øü=+°BºAal°×C£Ö.d¯l°×£Bº
:+° a¹$¢[T2l°ûB Øag2.»dl°×2B-©Ā2m±Āa2Dÿ2.£Bº CÖü¸£a
aÒu z» Ā2 CÖü¸£|a ¯L|+ ¯2AÿØ -´?« 2S >´2 AÿØ³u »Ø ¯L+« AÿØ³Õu+°
Ā2´vüCÖ.dy+¹ Bº2A» C£ay.»dBº2+°2A¼ uuÖX+«CÖ.dy+[+Nt4rXBº2
P®>´2.»¯ +¹ Bº2a£mX+« ¾´2A¼a£B» ´Bº +¹ Bº2:u:2.dT2.d;+° ¯2£Ø¯Õu+rü2
4B ý ´¯s £Bº
:+°Bº a£>ÿª 2¢.dBül°×CÖü¸£aaÒu zÖül°× ]y2Nÿªas qBºÖX+«2N
±ĀL±pdB[-ag az2N+2Cd ¯´{N4ü-[´Õ2]2N+2.Ö2 ¯´{ um4Cds4r3¢]2.d+[
;+°[akd[+« ]y
+[+raùü.»Cd ³Ía£$4ra 2#L4rA»µ2Cda2ÖÅu®a£a.»yA+r

a£>Ø Ø ³Ía2.dBº £aff-[m´+?° «2.»¯Õ2N-´?«2Sa£>Ø Ø ³Ía£ü-±Āa
Ā agØ2C¹Cd» [aÐ³Õu2.dBº2ÖzA¼ü¾´?«§2N:u;+° a¹$wa2Bºa¹$ü4rA¼8ÅÓ¡®
4B.ý £az
Ö4A¼Õ§ 4ü .dBü a¹ m´+° Cd ÿªas 4 [2.dl°×2#» {2N -BºT¢ -Cd[
-©Ā2u4r» Ā4CdN-Cd[+« £a¤+°Ø2u4r» .»y¯Õ2N ¯Ă+2Cd µÓ¡A¼¤Ö2N:+°
:´{Bº P®-Cd[+«3CdjTA¹ØÁ»µÓ2.»d .dy[3Ö-l°×2N;+°a¹$a£mX3+rµÓ aÙ2¢
_düA»L2N =2Cd ÖZµÓÐaa£¬i£ ÿªas A¼4Ùal°× ÖÅÓ¡Cd£» ¯L+« 3Öl°× ¯Ă ±Â2\
±paz2N -2A¼l°× 3Ö l°ûB 3µÓyaØ±paz Cd ¯Ă Cd» [2N2.dl°×2# m´d `2
+Ā\2]2N
] L+« WGAÿ¼Ð umµÓ 2.»L2N'Ö-A¼µÓØa´2¢-+°Bý+« ÖÅ}¸¯L+«WGAÿ¼Ð$BºA»
´v>+¹¯2´vü ü+°#§l°×2#£Bº [Õ]+«±pdBº>Bºü¾´L4razü¸_BÃBº£aSa
+°#§l°×£Bºÿªas-u.d ¯¯L+« 3Öl°×.£uA¼¦<2 .»y¯Õ2N
I-SERVE 126

-wa|a 3Cdj T»+°2 q+±° pC» ¬2Cd aÊ¬i±pC£a" ³Íaz4r a£>Ø2¢» {2Bý
3Cdj uÏ2 ±Â2A¼q+° -Bº {ü+]y :2Cd Cd2?uü ´BºCd£Bº :´?«w+i£ 3Cdj uÏ2 +°H\#§
qA¼Öz³u2¢3+°ÅÓqA¼+rK:´{Bº/Á»µ[±Â2A»-aÎCd ]y2N6£».ÖDC»=+°A¼
ü+°Ø2.»d Bº-2A¼ ü¸Ö4_ü2C¹£a´2 ay+['d A¼tl°×ÖÅÓ®Bº2 2]Nff
-[3ÖCd¢Cd»3¢]2.d+[Ö4_ü2C¹;+° z[l°× aBýa´2Aÿ¼L2]2N
m_³uj ay¯ĂC¹[4[4uBý±p»3 z[l°× aBºWGAÿ¼ÿÐ$Bý 3mµÓ m±Ā2Cd2¢:#
-#Xa4#2m±Āa2Dÿ2.£Bº
WGAÿ¼Ð$Bº3m_³uj.£L[ .d¯Õ3 ay¯Ăl°× z4¤BÖi -Cd[[3³ÍÐ[2] ¯L2]
-XNÉ¯áØü.»µBºm+° 24r£L¯2ÿu`:uĀ\2N
l°×2ÿª .dLmCd
WGAÿ¼Ð$BºA» ´{mC£Cd wa+°Bý2] ¯s£a"
_m³uj.£La£>L¶ a£ØJl°× Āa2»ÿª¢+°2¢-»+°m4r ü.dµ4rKK 2?«
Td Ls[=+°B.dBºAq ¼ Jam´µ2CdÖ ¯ĂC¹Ö+rag Ö Cd´¯ Ă.»¯ s £a[£+°ag Ö 2 N
JaQ[+¹¯2a£>Ø¯0uü4B´LC£Ø42.»µa:N.£u-´vaÐ2
WGAÿ¼Ð$BºA» ´{mC£JN ØA¼Õ§ -Ö´Ë2JA¼ac2´TmCd2J3+ra2¯2A¼a2£l°×
´va£ÐmµÓ 2¢-CdØ2Cd m´Õd Cd za£¬iÿuaØ {2B»N]mCd»T?¢4rKJ K3Ö±pH+°q
£l°×.£u¯2C¹24r {2NJa£l°×-ÿuØ4Cdü-ÿuØ4CdBº2!q AÿØ³u»ÅÓ-+¹l°×2B
]y-XNÉ
-ÿuØ4Cd¦¯Ðd2Tk¦ff-[µm¯s2+°+°£l°×JaTk¯Ða´{ü+°+°»
A» ´v>+¹¯2+°#§l°×'´vü ü¯ÀÐ+°L2.d2Bý£¯2A»³ÍüIay2Bý
_m³uj.£L-Bº42 Bý
WGAÿ¼ÿÐ$Bºÿª4 Jwa a"= L´{mCdü"8-m4³u2-2N2.dB[+« :+°Bý+« .£ya"
_m³uj.£L Jwa2C¹ Td24r -Bý4ra 4+° -[ T a£ü .Ö_C£ T2Bý ³ÍCdjBÖi
£aA¼ ³uL¶4L2]T£a+°A3d;+°ĀL»aáÐCd2JA¼3+rµÓ424rIa2¢AÿØ2
.»¯l°×2#l°ûay£Bº3d+°ÅÓ¡®CÖL.» ¯L+«+2Cd 2NA»£24üN¢>üT³Ía2
.»¯s£aAÖi Eü.»Cd3 ³uL¶ ¯Ă.dH2]|aCd¯Ă¯ÊH2]2N
WGAÿÐ¼ $Bºmu³uj`l°× a££aA¼ Bº¯aÐ $ÏBº 4AA» L¶4A3dl°× ¯Ă=u.dH2]2N"
_m³uj.£La£>V¶U +¹?«=+°BÖi £;+°!q {¬i £;+°!q A» Cdi¬ £;+°!q'A¼µÓØ¯ ³u2
¯āL2.dl°×2B {2B» u4r3C£j¯2Aÿa´Ö¯ Nÿ¢ {2Bý±p£H4rK_d#+« ]y
A¼Ð2A¼Ðm´´2.d2¢´BýC»8 ¯Ă=uXa4Cd2A¹= a.Ö´4üa"6C» BÿºBý]CdsÖC»
l°×2l°× +°?«§4BºÃ u4rA¼Ð2AÐül°×´vLs4r-2#l°×±pCd2NCdCdsÐ uÏ2+°H\ ¯ĂazC»
4uD ´v { ´+° { ¯ā?«+° `« u4r C£C£H+°24r =þ@_BºCd2N BÿºBý ¯Ă¢+«
Td 2;+°ĀLm´W» ¯s3Td 2±paz££¯±pA¼ uÏ[+«£¯-2#+¹A¼_2Aÿ¼ Ö +rü2!q
:»+°A
I-SERVE 127
ÿu £C£ 2Ö+¹
_2Aÿ¹³ÕuA¼Bÿºÿu £,,´vaÐ¯aÙµ¢¸
ÿu ü]+«±p Bº»Ö+°2ÿu ü_H¯Õ ±p Bº» _2Aÿ¼2
ü {¬iC»+[a+rü£Bºü.dH ¯s¯<2+[a+rü£Bºü.dH ¯sA¼¦<2
+°ü4Cd {2?uaz-u|4 L+[a+rü£Bºüm¯Àsa´2 2?«A¼µØü.»Cd/mC»LC£¬i´{Bº
JaØ¯Êü24B>a4Cd {2#2NQ[+«+ra`23UT¢ {£¯£µ}©Āq
ü->ÏUT6C»:u2?« ´ü>L\´{Bº:TAÿ¼a£j_A¼¤24r {£dq£
-[3¢]2.dl°×2?uBº£¯£+°dÖU j+«s[±Â2N ³ÍCdjül°×8ü qµÓ Ö £¯T\H
{2Bý:u2?«´ü>L\££a P®m´´2.dÿu ¢+«a£a:N»-ÿª ´vaÐ+°24r
CÖü¯+Td2
³ÍCdjBÖi£aA¼ ³uL¶ l°ûB'>L\¯2´Ë#l°×T+ra2±Â2A¼l°×2Bm´µ2Cd24r
3¢]2]]a+rü2¯a+«CdÖA» L¶ JaØ2 Øag2+ra£A¼[3¢]2];+° ¯?ā +« ° l°×2ÿ2ª ¢3
|aC¹D2A¼ { um4Cds .»µBº3d¯aÐµm¯s»Cds 4+°Cd¯2+°ü_ü2.»Cd 3D2A¼ {
a+«2.d4ü)QÉ d+a£[¯Õ§.»¯Õ3l°×2Bº¢[2±ĀBº
+2Cd+ru[+«3l°×2ÿª2¢2];+° 4´Õü¸£Bº>[j2.£Bº£aA¼ ³uL¶3´Õü¸£Bý+«
.»d ü¯Õ¯2Āa£üK.»¯Õ»ANTA¼ØüK»L;+°a¹$CdC¹±Ā#m_³uj¢+r[+«I¯+[
ÖR®m_³uj4rL+« -L2.£Bº
m_³uj4ra'l°×ma£Bý[´LMH2].d¯ÕJBº uÏ±Āa4 Bº[4Ls2]¯2C¹Õ2]3MaÐN2]
l°2ÿª2¢2]´{?u§Bº4+°
l°×2ÿªBºf-[ á¾´?u§Bº
a£>V¶ 3 l°×2ÿªBýk »» m_³ujA» {Bý 3>Ï ü¸ 3d ¯ +°2¢» [ ¯Õ¯s m_³uj¯ Nÿ
[BºÖi+rü|+´2.»¯s££l°×TNÿ[ Aÿüq {¯2Āaµ}_ü2 ü¸=+°Bý+«+r£ül°×2!q
-+°Bº+« ±pCd {2?u ¯s {2?u'ÿª¢+r[+« ]y££+rÅÓ¡®'»ül°×-2# {'
Aÿ¼R£+rÅÓ̧l°×-2#A¼»3+rµÓ22]a£ Bº2Ja.d¯s» {£a+°A:Q£+°AÉ¼
WGAÿ¼Ð$BºA» ´{mC£»Aÿ¼Ø`«k£´vaÐ´{`Ø_ü2 ü¸Ju2?«m_³uj¢+°[£¯Býk +°ü¯+¹
4H4r¯>Ā24CdØ2a£>Øm±Ā´Õs+°2!q4B4Ń+°A
_m³uj.£L-N¯|a:2Cdl°ûJ+°AÉ»T?«"JV £¯2=2A¼l°×.»¯s£a".Ö´2Bý"
WGAÿ¼Ð$Bº A» ´{mC£ Ja ¯aÐ$Ïü J+°K CÖü¯ 6£ Tu¯24r -Bº4Cd£a +°+°
¯2+«´s24r.Ö_C£T2Bý
»¹a£$[WGAÿ¼Ð$Bº2?ua£l°×´{aj-2!qÿªd2´#§l×° 2N=[a+rü4r
3¢]2]£=[3mµÓ üXL\£´{a ja£l°×2B {2B»/±Ād2TµÐ¯±ĀmCdÖ/±Ād2
Aa+°82.»d¢C¹.d+°8J.»dl°×2B {2Bºq+°m´Ö>2+°[´Õ2.d+° ±paz£¯|a:u
-BºT+« .»y¯ÕÖz2Bý4ra+° a+rüCd´ĀĂAÿ¼ü.»¯s£
_m³uj.£La£>V¶»+°ĀLm_³uj4rL»¯?«4r-Bý4r
uÏ+°aj ü¢8N4Ń"ff-[
m_³ujA» {Bº [a¶4r C»Hy .Ö ´µBº uÏ» 4Á¼£Bº uÏ2 ü¸ mCd» Ö+°2
üDÿ¯s2A¼£Bº+°aj aÙ2|+ ü2+rü|+´2 mCd»-£Bº
-A»T#2B»A¼ C» üsd 2C£+°aj a£Ù[

3.dL¯s£a4A"ff-[-Bý4r
-A¼2C£ uÏ2´#§_Bº[£ÅÓ®A¼aÙXff-£Bd
+°ajül°×
I-SERVE 128
´ËH C£ü2?uaz4Aff-[-Bý4r£d
£¯£_A¼¤ i¬ £ÅÓ®l°× mCd» +°aj ül°×´ËH Cd2 {2#2A¼[

4?«§4r C¹¯s {2#2N A¼d Ø2 +°AÉ¼ü T ´Õü¸£Bý+« A¼dØ» +°[´Õ¯s2Nff-£Bd »
3µÓyaØ±pd£-ÿª 2¢¯L.d.d+¹ Bº2m±Āa2Dÿ2.£3d.Ö´Õ 2N[>»[´Õ2]2N
m_³ujA» {Bº3´l°×2B P®.Ö±ĀBº
¯£¯2 ¹ qÏd2
uÏ2[a£Ð¯2 ¦,
uÏ» qÏd ÿqØCdØ
´{V¹ udC»,,´vaÐ¯aÙµ¢¸

l°×2ÿu ¯Ăwa2Bºa+rü£¯üC¹l°ûBý { ¯Ă qÏd+¹?«¢+« .»aCd2N

£¯ü´vLs4rql°×2B±paz ¯Ă uÏa´Ö±pCd2N uÏ2C¹ qÏd[.dBH-Q
/±Ād2-u.» ¯s´{aj/2BºA¼ff-[
+°+°a£>V¶m_³ÍjNA» Cdü2C£ uÏ»w+i uØ[+« aÙ2-[:2Cd[a¶4r.Ö_Cd2!q
JaA[[ Nq¯Õ a+°a+ rüCd´¯Ăü2?u|aT?«":N4¹A¼2Bº2:N4¹+° 2Bºü2:N4¹A¼a£bā¯2
-[J?«[´#§+[»Åu¸BºCd£|aT?«"
+¹³u2+°AÉ¼TA¼2 uCd2
+°AÉ¼2µ ØX.»Xÿ¢¦,
a£>£»+° ¯+°ĀjC
+« >Ï: X¯Õ,,
+°AÉ¼2_2Aÿ¼¦+°AÉ¼2Ö+°
:Xm´µA³ua,
±Āa££aTA2±ĀA
+°ĀjmA> ¯ ¯,,´vaÐ¯µ¢¸
»Ö a"' m´´2.d2=u ]y2N"=u ±pCd2N"-[ =2A¼l°×3¢]2.dBº2 qA¼"
=2A¼l°×- uÏ[u4r´Bý {£ {"_2Aÿ¼2=u ]y2N"Ö+°2=u ¯s2N"-»m´µÓü»¯s
uÏ¯ÕA¼¤¬i ³ÍCdjü±ĀAü=2A¼l°×´#§+¹ Bº2qA¼"- ¯a24rm C¹´£ĀNa´Ö
u³uØCd´¯ĂüC¹+rü2±p4#§l°×2?uwa2A¼l°×"¯ A¼Õ§4üĀAÿ¼ {ü ¯T2.d2BýTd24r
m´W2.d2Bý"-´{BºJal°×>ja£³ÕuCdØ2 ¯2s N4rK:u.» ¯s82m´Ö>2"
WGAÿ¼Ð$BºA» ´{mC£:´?«+« £+°ÅÓ¡®CÖa.dl°×£az£ aÊCdÐ2 A¼H±paz2N£±Ā´2
_BýA¼az2NJ-2Cd#Ja4r ]y£l°×:2Cd uÏÿ¢Aÿ¼ .»µaJ|a£4a {ü£l°×
Cd2mBý£l°×TmCdüJ±ĀAq´#§l°×2#£8 uÏ£[±Â2NC»'¯2Āa¯ zmA[A#
4ü4C£¹-u2?« uÏ£[Cd |a/Á»W2.d2Bý
_m³uj.£L/Á»W2.dBº2+°§2+rA¼dØTBº»+°§2£ #JA¼Kl°×TµÐ¯» {2!q»
.Ö´Õ A[+«m´Ö >2 {2#2Nq+±° pC» ?«§ +r+«4¹q- {Cd2N+°+°Kl°×£JA¼TµÐ¯2
{2A¼2!q ?u¸BºC£
I-SERVE 129
WGAÿ¼Ð$BºA» ´{mC£J #ü»A¼2¢[TNÿ£+rØüu4rm´ `24r¯ÀÐ+°LĀs:N¯CØd
m´X>Ï
_m³uj.£L»A¼£+°Ø2u4rÿªd´BºCd4rA¼dØ+Bºl°×Cd2mBý #m ´ C¹m4³uÕ 2]#¸4r
£ # m4³uÕ 2.d z2A¼ T Cda£Cd 3¢]2.d -´{B» 3.dL2.d ' Td 2 Kl°×
-ag »Ø2A¼+¹¯24rwa2Bº]+°AÉ¼ü.Ö_C£T
`«+r.¹±Ā0uØ2
a£>V¶´vaÐ2.£u¯ agBÖi)a£$2B»£Bº-Cd[+«]2C£ `«[¯2±ĀN2.£ü»3¢.d

]y2NA[+¹¯24?§« +°Õ.»µBº-X+rü2¢»-Cd[+«uwaBºA¼a2¢]2C£ `«+°[´Õ2]2N
]2C£ `«:2CdC»H+°4rAL+«2A¼2!q j_N¤+rqAC¼ [d +«
£u2?«Ā ØBý+« ]2C£ `«

Aa+°Bº» -ĀAÿ¼Ø2 ;+° »ÅÓ AL+«£ :2Cd CdÐa4r üDÿ¯s2A" +°+° :N [>Ö ]2C£ `«
+rA»Ö "ff-[+2Cd ¯´{-[´Õ2]2N+2Cd ¯´dØ+°
;+°Å» Ó :N[>Ö]2C£ `«6££

u2?«A¼aA¼§ 2CdBº z#§l°×2!q -N dÖ±p .dyff-[+2Cd ¯´{-[´Õ2]2N
:ua+°a+rü´[+«a£[3¢.d¢´Bý3a£$] L+« 3]2C£ `«[±p4#§l×° £Bº
+2Cd+rü2-dØ+° P¸]2C£ `«+¹¯2-»Ð`ÖzA¼ü¾´?u§Bº' #-Cd[+¹4r$ z+°
+r.d2AL+«2N=2A¼l°×l°×NL2A¹4r[:A» ]2C£ `« -[TµÐ¯2l°×NL2N3a£$l°×3
Öþ«@¢ 3a£$ Cdl°×6µÓÐa£ØK a£ uØK-[?«K Nq¯s£Bº:A»2 ´dØ-2!q
£
.»Cd ¢¸ ]2C£ `« /2N£|+N+r£ü2!q -NüDÿ¯s2Nff-»£Bº3AÿÖiaØ2C¹» 3 aÊa£$
Cdl°× K Nq¯+[] L+«8Jq+° zÕ§£BÖi±pdBº
a£ u:NÖzA¼?«+°AÉ¼:+°aw 2Bº +°AÉ¼T
³u¯Õs+¹±Ā0uØ2
a£>V¶´vaÐ2T2AÿØa`Øm±Ā2C£ü¢¾Á¼t 84 {2B»NA[[;+° ?«£Bº³u¯Õls ×° Bº

´?§« _2Nÿ2]3Bý¯ s {2B»£Bº3 ?«£Bº.£uml°ûaBº-2A¼ ü¸384[-2l°×µÓ2C¹
+?«§±ÂBý]=´{BºuAÿ¼ ¾´BºCd {2B»£Bº
84+«'uAÿ¼ VÿªL2.da£[AÖi±paz2N] L+«;+°a¹$-NCd+rÅÓ®4ü¯ü
CÖ2.»¯+¹£ü[4?«§4r+°Õ.»¯Õ2N
3¯ d[+« ?«£BºA¼a24r {£Bº'84+°#¸CÖ2.dl°×2?¢2A¼[m4³Õu2]
£Bºáw4Cds+.£yBº+rK84=u4¹+°§´Bý ?«£Bº .»y¢´q +°#¸CÖ2.»¯l°×2N
A[[ 4 [2] ?«£Bý+« +¹´2 ]y 4_4u m´+° C£Bý .Ö#§ =+« 84
ÖXsJA¼l×° A¼+rBºCduA¼+«C»84Cdü´\H2Cd´Öi-N-A¼´{¢+« ¯s2A¼[-Cd[3µÓ
+rK84-A¼§2u42Bý ?«£Bý 4LCd´Õ»üJA¼ ÖH¸+« u´BÃBº£Bý+« BýÃ
TL\2Cd ´Öi2N 84 ?«£Bý 2+° .d¯Õ2N ;+° Cl°× C|+ At2 -[´Õ2]2N +rK
I-SERVE 130
´Bý±paz£Býk ´Bº4#§Bº2¢±½a28 z2Nq -[-[´Õ2]£Bý[-u|4 Nq¯Õ-BºT¢+«
±ĀL±paz2N
.£u ¯´?«+« ?«£BºC»al°×£Bº£Bý+« = z+°üTa4 qA¼-2A¼ ü¸CdÐa¢»
+¹ü+[
'84=#±paz2Aff-[-BºT¢ÖC+d B° º2m±Āa2Dÿ2.£Bº] L+«;+°a¹$-N

A¼a£-BºT±ÂA¼ü #A+[ {2A¼[4Ls2.£BºA2C¹3±ÂA¼ü.d#§ ¾Á¼t +°2A¼+°2
CdTÐ342#3l°×üC¹4BýÃC¹+°´Õ ?«£Bºm´+°» #»¯+[l°ûay£Bº
+Nta¹$üCda£Cd84-BºT¢Xa4A [_düA»L-[m´+°u42# {N
+°+°A2?¢¸+« ´B±ý paz2N ?«£Bº ]y P®_2Nÿ2]+rÅÓ®l°×:´4ü¯ü»¯ÕCd
-A¼´{¢¾´!q§¯l°×£Bº

-wa|a' ?«£Bý[3a¹ qC|+ ¯su42B»Nff-[384.£uuAÿ¼´Bý2N82

uÿª2"-N ?«£Bý+« _2Q+r+°Cd´qA¼
a£>V¶»'wa2Bº+°AÉ¼ü¯2|+C£j+°24r.Ö±Ā[.d¯s2!q£¯2|+C£ü¯L4rÙ
Kl°×-agÖ#¸ qA¼-2A¼.»Cd »» T LĀsT
`«+r.¹±Ā0uØ2¢ ¯ agBÖi a£$ { »Ð {Ð ¯2±ĀN2.d A¼ü.d+ ]2C£ `«
¯aÐ¯24 ´LC£Ø42A[+¹¯2 {Ð»A2Cd µmĀsÿuØ¯2.»µ {¯aÐ¯24 ´LC£Ø42-2N!q¸
-2N2N+rK-T»+°2C¹A[[ Nqµ { P®+°Õ.»¯Õ] L+«a£ uØKÿuaØ_2Aÿ¼ {ü
Nq¯Õ:A»¯aÐ¯24´LC£Ø42-l°×£ { {Ð-¯¬i-³u2+ra´LC£Ø42.»dqA¼+°+°
' A»³ÍA¼üJA¼ »» -Dÿ £[ NH ¾´#§q+° ±pd { 4+° {Ð ¯aÐ ¯24 ´LC£Ø42
.ÖdØq+° ±pd {
¯aÐ ¯24 ´LC£Ø42 -» ]2C£ `« .»az uL±p» ¯L+« Kl°× Cd´¯ Ă -» 4r$ z+°
AL+«2NCd´¯Ă-» áC¹[»ÐmµÓ ¾´#§l×° 2#8A¹ĀNÿ2.£l°×2#.£E.£ü[
Cd´ÕCs ¹UTCd2Ā\2.»¯ s £ {Q[+«+ra`2K-T»+° » -T»+2° ü¸» {Ð-³u2+ra´LC£Ø4 »
]2C£ `«[ Nq¯ÕCd´¯Ă-»4r$´v¯¾´#§+[»Åu®BºCd£ { `«+r.¹±Ā0uØ2AÐa£
».ÖÁ¼ü.d+NA»
:+°³u¯Õs+¹±Ā0uØ2¢³u¯ÕsT84T»Ð-+°Bý³u¯Õsl°×Bº ?«£BºK- uÏ2
_HÖ 84]+« ?«£Bý+« o2\±paz#¸4r ³Í T uÏ 2CdBºÖi {Ð - uÏ£[+«
o2\±pd {84+rH4ü¯q K3µÓü£?«[=u4¹u {ÐCÖ2.dl°×£ {a£ uØ[
TBý]¾´?u§ {
A[[4 [2] ?«£Bº.Ö!+§¬ « 84JN+«A¼+rü[m´d X2]m+«2A¼´B±ý pdBº
;+° Ø+«+s « uÏÖai £4rØü+°ü4¢Cd£d2!q£Bý[´?«§- uÏ£[+«ÿ4ª 4ÿª r;ÅÓ¡¸ 2Bý±pCd2N
-u|4K+°AÉ¼¢K- uÏ£[+« l°ûB;ÅÓ¡® 2BýKJA¼l×° Ta.dl°×´Bü[.d¯Õ2N6£3
¯ d[+«-N3´[.»dq+°±paz2N-2Cd mCd2.»Cd-N.d]y±pqA¼ ?«£Bý+« = z+°ü
Ta4qA¼£Bº P¸+¹ül°×£Bº84Ö2#´BÃBº
84±ÂA¼ü #Al°×2N-2!q {Ð¯C£Ă24CdØ2.£#Cd´¯ĂÖzA¼ü¾´?u§ {
?«£Bº±ÂA¼ü.d#§42#IµBº-2!qK- uÏ2K.d#§C£
CdCÐsd T.£aT z<CdÐ2f
I-SERVE 131
-» ü´[2NA2?¢¸ {Ð´Bý±pd {-2A¼|+Cd´¯ĂCd´¯Ă-2#3C£jaù[+«A¼a24r
-ü ?«¯s£ {
a£ u'+°AÉ¼¢4BK+°AÉ».Ö±Ā
WGAÿ¼Ð$Bý ¯aÐ¯24´LC£Ø42
'+°AÉ¼HKw+2A¼l°×.Ö±Ā2!q {ÐK4L2].Ö´{l°×2#;+° #.Ö±Ā {

KÿuaØ
.dBüKl°× uÏ¹Á»µÓ2.»¯Õ2Nf-£ {3/Á»µ[ {Ð=2A¼l°×-2Z+°L2.dqA¼"
3BºA[
#»Ö2A¼l°×T£Hqf-[-l°×£»Ö-l°×2!q-l°×£ { {Ð-l°×¯aÐ¯24
´LC£Ø4Ö£¯L4rÙ=2A¼l°×.»dq+°±pd"
WGAÿ¼Ð$BºA» ´{mC£-u-2?u|aT?«"a£ uØ[TBý]¾´?u§:ü¸TBý]¾´?u§:u¸H[TBý]¾´!qµ§
:+°».»¯Õ¯aÐ¯24 ´LC£Ø42¢¢´28T?«"
_m³uj.£L {Ð NH¾´#§ ü¯Õ2N:2+r {2N
WGAÿ¼Ð$Bº 3¢]2]% [>» ' Cd±p 2JA¼ £l°× m´ÀX Im 24r {2N :N4¹ '
£ĀDÿ £[:´{B» Ā´LCdØO2.»¯s£
_m³uj.£L {Ð´LCdØO2.d ü¯Õ2N:2+r {2N
WGAÿ¼Ð$Bº P®3¢]2]:N4¹'3mµÓ 2JA¼'ákµüJA¼£l°×-Dÿ £[CdBý]
¾´!q§¯s£
_m³uj.£L:2+r {2N
WGAÿ¼Ð$Bº3¢]2]-u6C»»£Bºl°×2#´L+°a£üK Nq¯s£
:u .Ö´Õ WGAÿ¼Ð$Bº A¼4Ùa¢ { =2Bº´{ü¸ü ±p4 .»¯Õ 2#¾´?«§ Cd ´L+°a£ü
;++°? I¯Õ -T -2Cdl°× z2A¼ Cdl°× /´+ra2 .»¯Õ2A¼l°× +°Cd>CÏ üd .Ö´{l°×2# ;++°
A[K 2#¢¸´B»µBº3TAÿ¼24r-CdBºCd>´ ü+°©ĀkO£K+° 2BºuKA¼a£bā¯£K
:Cda±ĀmCdüCd4ü ¬?«§-+°BýC¹Cd´Õs´Bº+° Cd´vL4Bý¾¯4B[´2?«2]Cd4ü¬!q§µBº
WGAÿ¼Ð$Bº'´[.»¯s2!qm_³uj.£L-BºÃ2¾´#§qA¼4rK-Cd[ z<2¢Cd´Õs+°[´Õ2.d
qA¼¾í4r

zADÿd2l°×aff´vaÐ¯aÙµ¢¸

;?«§£#+ruBºl°× {ÐTBº ü¯Õ2N:2+r/2Bº» {2Nff-£Bº

A2C¹WGAÿ¼Ð$Bº3¢]2]

%' a+°s 2¯ dÖA»³u2 ;+°?« +°[´Õps2N '+2Bº +´{2]¢d¢+«

A¼+«Q[4B z+°ü z+°ü.» ¯s4rK£¯aÐ¯24´LC£Ø42´vLs+rA¼ff-[-2#»3
a£$4u4uáw4Xs¢d¢+«A¼+°¢dBº
:2Cd¢Cd?uüm_³uj.£L-BºÃ2_Bý :u-£Bº
_m³uj.£La£ u348T?´Õ]y´["=A¼tl°×+¹´2 ¯s´+° {A¼Bº±ÂBº¯s2A¼#-u
{2NK´['µÓVa£[£µÓ2.» ¯s:2+°ĀAÿ¼82.»Ās" {ÐTBº ü¯Õ2N
'A»³u»
I-SERVE 132
»ff»-³u2+ra Xs[-2C»4rKA»³Í [+rA¼
WGAÿ¼Ð$Bº'A»³Í³u2+ra Xs±p»AÖu"
_m³uj.£L {Ð NH¾´?«§ a£>Ø NH¾´BºA l°×A»³u :»J H+°Áa£gü
+r {J?«[ NH¾´?«§ 2A¼ ü¸¯aÐC£Ø42a£A¼J#[2?«+ ü+ra`Ö N¯aÐ TAÿ¼ £¯ül°û
üĀgÖQ6;+°Áag2 {2NA[[TBý]¾´BýC»»¯aÐ¯24´LC£Ø42- {Cd2N
WGAÿ¼Ð$Bº-N8N"
_m³uj.£L
]Cds» mÿª 2TN¤
TN¤.»C¹a2´,
]Cds2TN¤ >4 uü2
]Cds2¯aÐTX¯jCd ,,´vaÐ¯µ¢¸
a£ u .Ö#§ ÖzC£s[+ TCds» ü+ra`Ö#¸4r ' ¯ ¯s m´´2.£[+ üF>2
¯Ă' ¯Ămÿu2X' ¯Ă+°as ' ¯Ă>4Cd s ' ¯Ă¯ ¯s2-# 2?«
¯a£ÐCdj+°Ö ¯Ă ´LCdØO ¯s» ¯aÐC£Ø42 ¯ÕN¤¯s2N {Ð A[[ -?«§¾´#§+[ T\H
£?«[C£Ø42.»µ {-2A¼ ü¸Kl°×C£Ø4´Ëü28 mCd a£qA¼[>Ö¯aÐ¯24´LC£Ø42
.» ¯sKl°×Aa+[° ¯Cd üā 2qA¼' #»A¼C» sd q4r+°£¯Õls ×° ¬i A¼ü¤ l°ûB-2Z+°L¯s £a
¯aÐC£Ø4 µA»
³uCd+rq+°u ´Õ,
µ|+ØT4C£µÓ2+°2
z[£»a C¯ÕgCd,,´vaÐ¯µ¢¸
±ĀBº+rüÖ+°H+rü2¢´{#§¢»µµÓØ z[4B_A¼¤ÿª4£Bº'¯aÐC£Ø42 ü¸»
»aáÐCd2u4r[µÓyü24r {2Bý±pC£Bº+°+° -u2?« ¯aÐC£Ø4r[4+° {Ð3mµÓaz ¯s
Kl°×¯a¹ÐCds uÿª2üDÿ¯s2N¢+°2Ia=u42A¹.dBº
4³ÍkX³ÕudX2]C
¯aÐ2Cd¾¯ijm´QdC»,,´vaÐ¯µ¢¸
8QI¯+¹[£Bý+« -K:Āsa+°+°)a£ u
¯aÐ2´LCdØ>Ø ³Í¯Ðÿu
CdØ>¯Ø³uÄ».dCdNÐ³Íd,
C£Ø4rDÿ 2.d ü2 z.dØ
T z+°sa±pÿª ÿªT±Āü,,´v¯µ¢¸
{Ð ÖzA¼# K ¯ĂC¹ -[?«K CdBý]¾´#§ Cda £Cd A»[ 3Aÿa2 .»¯+[ '
´LC£Ø42.»µ¹3 ¯Ă NH¾´#§:+°»¯aÐ¯24´LC£Ø42.»µ»-Dÿ 2;+°?«
{2N-N;+° HØ2A[4BTBý]¾´#§-´{BºK {U jl°×sBºxC£ {
WGAÿ¼Ð$BºA» ´{mC£=2Cd3¢]2].d¯Õ£' ¯Ă.Ö#§JN+r+«u2?«A¼[´Õps2N+r+«[
C¹HC»±pCd2N P® ]y£üCd2N-u|4 {2N' ¯ĂÁ¼¤X:u2?« ¯Ă´#§+[
I-SERVE 133
[m4³uÕ 2.dB2º +2Cd al°×»a yl°×£+rKJ|aÖ ¯Ă[m4³uÕ 2.dB2º 4rA¼´LCdØO2.£H
-2#£a-AÖu4¹-ag2+r Bº2qA¼+°+° ¯Ă-2!q8T?¢A[[ NH¾´#§Bº 2!q
8T?¢+2.Ö2T L2.d2Bý
_m³uj.£La£>V¶ ¯Ă-££¯ü£;+°!q-Tá£ØdÁüT»+° 2Cdül°×A[[
TBý]¾´#§Bº2-X¯üÿª2
WGA¼Ð$BºĀÐJ]Cd2s £¯£ d2-[£l°ûCÖü¯']Cds » ¯2Āa2ÖzC£s[+« uAÿa2
+rKA[´LCdØO2.dBº2=ul°×A¼aCd2N"
_m³uj.£L¯2Āa£µÓ»]CdsC£Ø42-A»]Cds£µÓ2:NQaemA¼§¬i¾Á¼tü #
¯2ĀaF>£µÓ2
WGAÿ¼Ð$Bº]Cds£µÓ » !q u42N£ØNÿ ql°×2B.»¯+¹ Bº2 2]N +°A+rKQ[[
ĀNÿ2.»N=u"
_m³uj.£L ]Cd2s -» +r[+« -³u2+ra» TCds ' +r[ ¯ ü24r ´À|+¾¯azØ µÓVa2
:2mNdü 2?«TQ[+ jü
¾Á¼t .Ö#§a+rü2!q z2A¼+ jüa+B° 2º 2]N+°+°ÖzA¼#:2mNÖ´¢ÿ 4rü
JA¼3¯+«s[±Â4#§+¹:NÖzA¼?«Ö#§3Cda£Cd-NÐIdÖ3CdjCdCdsÐ uÏ£[¯2±ĀN2.d
3 uÏ2C¹- uÏ »»aal°×:Nwa2B¹Ö#§
:2mNdTdüJA¼ 3¯+«s[TBý]¾´BýC» z2A¼3µ<ü¾á4A¼ü3\±pCd2N3
Cda£Cd 3CdjT.£a`-» +°XsC¹:2mNdü» + jüa+°Bº2ÖzA¼ü¾´?u§H:N.»CdÖi
+Qt- uÏ »»aa+°Bº2l°ûB.»Cd {Cd2N
WGAÿ¼Ð$Bº z[l°× a£»aL+«£.£üA¼-¯üTCds»+rHy»dH]Cds2-» +r[+«
-³u2ÿu »fTCds -»Ja.Ö±Āa'TCd[s Cd4ü ¬!§q [´{8N"

_m³uj.£L3CdjCdCÐsd T.£a»
WGAÿ¼Ð$Bº ³uV¶»£T.£a`.£u.»µ»= a£-[3¢]2.£'+2Bºü'
.Ö#¸ » +r!q̧ ' .daj2 ' ÖCd sa ' = z+°ü ' :2mNdü ' ¯Ă '
-³u2+ra2:»J»+rA¼: K>Bº¯Ða±Āü».ÖiCdØ¯Ða´{`«k:2Cd al°ûCÖü¯s»
{2N+rK'.ÖiCdØ2= a"Q[» ¾Á¼tüĀ+« .ÖiCdØ2-2#£a:A»T?¢-ag2+rl°×2B
{2N
_m³uj.£LµÓVa2A¼4LÙ 2S-³u2+ra2A+r-K>Bü£ {:»J {Ð+rA¼£ {:2+°
Kl°×-ag2+r[A»T?«"
WGAÿ¼Ð$Bº- K>Bü».»Cd Býk:N0ud»+rK£?«JA¼ -» »» 3C£jDÿ 2
£l°×±p Bº2qA¼
_m³uj.£L a£ u K _N¤+« T]mCdÖ HØ2 ´#§l°×2N 8N >BºÖ 8N -¯CdØÖ 8N
TAÉØÿªCdÖ -A»[´#§l°×´ÀBýps2N-2C»£
WGAÿ¼Ð$Bº%-³u2+ra2´ÀBý ps2NA[+«C¹Bº-N +ra£[l°ûBCÖ.dyl°×2?¢2N
I-SERVE 134
-´{Bº´{Bº£T»+°_ü2C¹Q[Cü\2.dl°×£-N P¸Ö2#´BºCd» {2N
_m³uj.£La£ u¯LÖ+ra`2¢2]8AÖi£+raØ2´{BýC»-N[>Ö+raØ2-[ j .dy
+ra`2¯LÖN+r+°±pC»´{?«§+raØ2wa2B¹.d2mA¼Býu2?«N- .dy+°+°K-³u2ÿu£[+«
+ra`28T?¢-N=u2?«A¹T.£L2]£l°×.Ö´{
WGAÿ¼Ð$Bº .£u ¯´{ 3¢]2] ´LµÓ¡A¼¤ ]Cds »A¼Ø ¯s {üÖi´{ -Dÿ z<2 - Bº»
-³u2+ra¹CdXs+« +ra`2+°+°-³u2+ra2±p£ü2!q»A¼Ø ¯s {üK±p£H
_m³uj.£L-dØ»AØüK>Bº¯Ða±Āü[»Ð.Ö±Ā {+°A+°+°-T-¯CdØ¯Ða±Āq+°A
-¯CdØÖ ¯s {-³u2ÿu£[+«+ra`2=u62N"
WGAÿ¼Ð$Bº>B¬i2Cd mCd2.»Cd-¯C£Øü[.Ö´Bº2=u"-T¯§24r+°[´Õ¯s» {£az
+°A
_m³uj.£L+°[´Õ2]2Cd mC£mÍQ¯CØd »£"mÿu2X>ØÁa£gü4B+°[´Õ¯s» {£az
+°A" -2Cd mC£ -T ¯CdØ2 -2?u " ¯LÖ +ra`2 {2!q» £?«[ ¯CØd 2 - .dy
µÓVa£A¼ül°×¯LÖ +ra`2qA[¼ Ja´vaÐ»;´{l°×£a+°+°-T¯C£Øü+r {-2A¼ ü¸»
A»³Í NA¼µÓØÁa£gü ü¸´{?«§-³u2+ra2l°ûB¯CØd 2+rA¼'Td»mµÓ¡X
-µÓVa2µÓVa|
- ¯gÐ ¯ÕgCd2,,
-¯ü¯ÕgC»q['µÓVa£ü¢µÓVaa³ÕuCdBÖiá Cdj/2#£Bº-»£+°Ø2¢ Ø+°s2.»¯Õ2N
uÏü -ÿª 2 4B :u|4 {2N +°+° µÓVa£N >Bº Áa£gC¹ u# -³u2+ra2 l°ûB
4mBH+Bºl°× 2?«A»f-[m4³uÕ 2.d+° CdÁ¼

WGAÿ¼Ð$Bº'm´´2.d2ÖzC£s[+«³Õua`Ø4abāBº+ra`2-l°×2!q"
_m³uj.£L 3 ³Õua`Ø4abāBý+« +ra`2 = a" -+°Bº +ra`2 Aa+°A¼ -2A¼.»Cd -u2?«
+°ü ü¸m´Ö>2qA¼
WGAÿ¼Ð$Bº³Õua`Ø4abāBý+«ám_ ³uj+ra`2-2A2
_m³uj.£L 2-2!q¯L±pA¼»A¼2;´{+¹£H
CdAC» md A¼b³uj-´vaÐ á2
3m_³ujA»[++ra`2+rA¼A»[++raØ +rA¼-N»A¼2 a¹.¹#
»³u ££¯Õs
+«2.dff'ám_³uj¢AÖiÐCd» wa2B¹ ¯s»qA¼-2N a¹.¹#
-¯24¹³uØd2´{a¦
'ám_³ujl°×m´´2.d2C¹¯2_2Aÿ¼»qA¼-2N
:u2?« £+rØü:2+r=¹ {£az+°+° Jm´X±ĀA¼»A¼2-2Z+°L2.dA¼:+°
dz+«sm´+ra2.d¯l°×2!q[aÐ.d2m´+ra»m_³uj[a d 2+°+°-NA»[++ra`2+r B[+«
Jq¸A¼+°+°=u.d¯Õ£K-³u2 Xs+«3Aÿa2qA¼
WGA¼Ð$Bº zK2mAJa.£u.d+°4r.Ö±Āa:´{Bº£¯2A»³ÍüKCü\±pdaz£
¯Ăm´µ2CdÖ ±pC¹2N
:u-2#»WGAÿ¼Ð$Bº[LÐ+°ü¯ Nÿ¢+«ÖR®±pdBº
3 m_³uj.£L :2A¼l°× ¾Á¼t4r ¯2C¹´Bº+° ;+° -a42# ¯´{ 3\ WGAÿ¼Ð$Býk Cd?«§ q´Õ
{ÐU jl°×sBýT6±pd dØff-£Bº
I-SERVE 135
WGA¼Ð$Bý+« 3 m_³uj.£L :2+r 8Ö .Ö±Āü[ -l°×2#£Bº[ -agÖ2N -2A¼ ü¸
Öü¸4r3dC¹CdCdsÐ.dayl°×N4rBº'.day£Ej+« ³uL¶ ¯aÙ2] ¯aÙ A+r
3a ¯aÙül°× T¯sL2´ .»µBº -2Cdl×° z2A¼ ¯aÙ¢ -TA¼Ø ´üy _BºCd+Qt mÿu2X
µÓT2] uÏ2¾´L|4TAÿ2 Lk2.£Bº ¯aÙ¢ĀAÿ¼l°×BÖi£Bº¯ Nÿq[A¼µÓ¢+°[´Õ2.»
A¼µØü=u´L a2.»¯+¹£¢T L2.£Bº-u.Ö´Bº2+¹¯2A¼µÓØÁa£gü>jl°×
+ra`»qA¼K-2A¼.»Cd -T´{#§»qA¼K-£Bº:+° ¯aÙ¢µÓ¡A¼¤.ÖiCd£Ø[+«A¼µÓØ uÏ2
+°H4| Ā +rµÓ2qA¼[[a´Õ2.£Bº:+°¢-¯ü]Cds »A»qA¼-»Td [4?«§á.dBº2
+¹¯2
]C£s[+« -ICdÖ A» ám_³ujf-[T L2.£Bº ¯aÙ¢WGAÿ¼Ð$Bº£+«2+° m´µÓq
q £Bº6£ l°×2ÿª m_³uj.£LCd´Õs ´Bº+° +°H\¢Aÿ¼ 4?«§4r[H]2A¹ qA¹-[l°×N´Õ
.dBºBº2+¹¯2 P®+[m´µÓü»¯s ¯Ðd24r+2Cd ¢Aÿ¼ ÖzA¼ü¾´?u§Bº ¯aÙ¢+«
.»y¯L+«WGA¼Ð$Bº
m_³ujl°×¯Cds /!q§>4Cd sl×° l°ûB¯Cds /2A¼[=2A¼l°×-a£A¼"ff-[

;+° m´µÓ q QµBº l°×2ÿª m_³uj.£L mÿu2X >Ø Áa£gül°× -¯ÕsCdÐ2 {2?u[+« Jü qA¼[
[a´Õ2.£Bº ¯aÙ¢WGAÿ¼Ð$Bº P¸ ¯ Nÿ¢+« ÖÅÓ̧4rl°×2ÿªm_³uj.£L P®q´Õ+2Cd
¢Aÿ¼.»µBº3¯2A¼abā2¢WGA¼Ð$Bº
-dØ´vaÐ2£+«u2?«¯ Nÿ =2A¼l°×l°×A¼aqA¼"ff

-[ -Bý4rBº A[+« ¯ Aÿ24r
´vaÐ2 Td 2 +2Cd Kl°× CÖH¯Õ£ ¯Ă¢[ H

£¯ü Bý±pqA¼ -T Bý´{B» ]C£s[+« ´L´+°ÐCd ]y 4aÁ»µÓ2 ´ËH¯s2Nff -[
m_³uj.£L.Ö±ĀBº
:+° ¯aÙ¢m_³uj.£L:u-£Bº

a£ u ».Ö´ ü¯ÕA¼2C£ .Ö±Ā Kl°×¯ Nÿ ¯ÕXg l°ûB -2N2NKl°× ám_³uj
T¯§24r+°[´Õ2]2N+°+°:+° {ÐdAÉ».dyā4rT³uL2.d¯ Nÿ¢ {2Bül°×2!q¯ Nÿ¢
{2Bº Ø ³Ía2¢ {2Bül°×2!q Ø ³Ía2¢ {2Bº»:+°A»2» mA¼¯lªÿ ×° ÖÅÓ̧ ü¯Õ {2N
-+°Bý+« m_³uj¢+°22]£aA¼ü£a Āsa£a .»y#´?«+«»-+°Bº q+°±pC» 3dl°×
+¹´2 ¯s2N4a {ül°×+¹´2CÖ´Õ2.dBº2|+ 2+rA¼+°+° »_düA»aCd£ff
:u-[WGA¼Ð$Bº Āa2¾´!q§¢´qm_³uj.£L dÖ±pdBº3Cda£Cd+Nt
¯´?«|+WGAÿ¼Ð$Bº[LÐ+°ü¯ Nÿ¢+«ÖR®±pdBº
.dBü3+rµÓ a£Ù¯Ð4³Í[+«ÖR±¸ paz-+°Bºa£`«a´2¢a£.d+ra£Øü.d+°¬#§l°×2#
Bºa¹$ü4Bý´Õ£üÙ a¹$l°×2ÿªBý»2¢WGAÿ¼Ð$Bý z2A¼£H2N
WGAÿ¼Ð$Bý+«´V+°ü
WGAÿ¼Ð$BºWum´X u4r¯ Nÿ¢ {£Bº.dBül°×.£u¯2C¹Ö2N:Cd[u|4
' ¯ Nÿ¢ +2Cd+rü2 {2Bý -#2] -!q TA»³u z+«s ¢+« ÖR®±pC» u42Bºl°×2N
-´{BºCd4B'A»³Í [ Nq¯ÕTA»³u z+«s¢+« ÖR¸±p .dy[3¢]2]2N
6C» ĀAÿ¼l°×Bº ¯ Nÿ¢» {2Bý -#2] -!q TA»³u z+«s¢+« ÖR¸±p£ü2!q £Bý+«
+°ajµ}2´vLs4r-Bº42?«±paz {2BHCdÿªasl°×-u2?«¯ÕgX/2A¹qA¹.dAt [.dBü
I-SERVE 136
Cdÿªas¾í2]m+«2N+« +°ÅÓ®C¹´LMH2]-N.£ü+° .»C¹s z#§+[.d¯Õ2N.»X+« .£u
Ö.yd 4rCd\H2N
:+°Bº Ö4a³u¯Ø28T#2!q
A» ³ud¯Õj2¯s ¹]Cds2
£´Õ¯CdsÐ2.dTA¼ØC»,
¯C£ ´³Õu mA
´2.dC»ÐTEdC» ,,´vaÐ¯µ¢¸
8µÓVa2¢6C» ]Cd2s 4rK£¯£µ}2 4rKT\H {2Bº¹-# 2?« A»³u2=2Bº¢
2.d z+°u4r+°L\±paz6A¼ÿªC£ü¢+°H¯Õ±pCd2N
:´{Bº'WGAÿ¼Ð$BýA»³u 2¢]Cds2qA¼4rK£¯£µ}2 mCd2u4r {2N-[3
2?« »Bý[_?«§ .dBü4Ls2]2N
4 [+°¾íµ¢¸+2° ¢£Ej+« ³uL¶
¯CdsÐ2f-»Á[£¯£ µ}2-»-a2g ¢m´Ö \2.£Bº
£¯£µ}2T\H {2Bº4rÖz2Bý4r¯ Nÿ¢l°ûay2!q m´Ö>2qA¼
T\H
£¯¢¸¯<2 {£A¼¦<2 {£+r 2 {£m+¹Aÿ2¼ {£-[?«K¯ ]Cds2C¹-ÿªT2.dBº2
-ÿuØ¯2+r£H'd:u Nq ¯s=´?«+¹-´?«+« 3 uÏ2l°ûB'dl°× ¯s2N
+rK»u.d¯s7a+¹l°ûBºA¼£l°×üDÿ2]¯ÕgX'dl°×l°ûBa££H+°+°'dl°×
:´{B» 3 uÏ2+°H4| 2A¼l°×+°Õ .»Āsff-[.dBü3¢]2]CdÖ4_ü2C¹ÿªasÖz+°
-2Cd¦+°a`2¢+« m´W» 2] -+°Bº +°A¼H+° CÖ]y Ö2#» _d#+« ]y A» ´{mCdBÖi l°×2ÿªBý
a´2¢;+°.Ö#§m+«2A¼ l°ûay[Ā »A¼4r2m±Āa2Dÿ2]2N
Aÿ¼a£X Aÿ¼aÖ3Ā 4rá2áüWGAÿ¼Ð$Bý +°a£küAÐa£¢´H+« m´»W2]
-+°Bº.dü£[ N¤.¯» Õ -Cd[[´vLs4r¯ Nÿ2]_az?«+« CÖ.y» µaz+°Å¡Ó ®CÖa ¯s » =A¼al°×2B
4aÖi l°×2ÿªBº +°[´Õ2.»¯L+« WGAÿ¼Ð$Bº ¯2C¹ ´Bý±paz A¼4Ùal°× ÖR® l°×µÓü m´µÓü
»µBº +rK =2A¼+¹ l°×2ÿªBº .£u N4ü4r +°[´Õ2.£Bº =2A¼+«u {£a[ WGAÿÐ¼ $Bº
-Bý4rBºA[+« l°×2ÿªBº;+° T2Cd+°AÉ¼ .Ö±ĀBº
l°×2ÿªBºa£ u£l°×¯Ða2Ù ¢ {£J4L2]3¢.d» =l°×Öi ±paz2N-+°Bº¯ÿª´vLs
+r4r» £4rL- XI¯+[T zjü.dBü»3mCd2C¹4_4uXL\ ¯s2Bº4r
AL¢ ;+° T2Cd >L\2N »´Ë 2Bºü2 A¼4ÙL+« .»y¯L+« »´Ëü Aÿ¼Ø A¼a£ A¼a£Ð¯
³uL¶ +°[´Õ2.£Bº =´{Bº T+°Cd »2C¹ {2B» 3 ³uL¶ :£ÅÓ® =2A¼+¹ .£u -2A¼24r
{#§ +°[´Õ2.£Bº {ÐCd 3d A¼4Ùal°×ÖR® 3 !q .Ö±Ā +2.Ö2+°TCdÐ2¢+« ÖR®
3dC¹¯a¯24r:u-£
A¼a£Ð¯ ³uV¶Ja+°#§l°× ¯Õ4 BºÃü¸Sau4r {2N

' _b¢¸[Öa´{üKJ 2?«JN3ÿªaùu¸4r {£azJ.d#§ -ü z+ _bü
;2?« dØa£u¸4r {£azÖzCds2JA¼= a¹T#Bý+¹¯2ÖBºCd-Dÿ.£L+rm¯Às u4r {£a
Jaff-[
»2Cd Ta¯2 4r.ÖDC» ³uL¶ +°¯ Ă:2CÖCd s q]
8T?u´Õ]y£4Bº"ÿ¢42
A[C¹±puy {4+°:+° 2] {Ða£mX´v# 3BºA[Öi ±pff-[µÓ´Õ2.»¯Õ»C»a+[
I-SERVE 137
+° ´`ü.Ö ´¢´q dÖ±pdBº
+°+° a£ u :£H§2S £l°× m´Xa¹( a£mX´v# m¯sÀCdÐ2 a£¢C¹2N -¯q £T
3Bº±pH+°ü2?ua'Bý d¯Ă¢3BºA[a´24B .»y ¯s»=ua+«2.d+¹£¢
CÖEl°×2B {2Nff
l°×2ÿª Bº'T2Cd+°A¼ÿ .Ö ´#´?«+« WGAÿÐ¼ $Bº8J ?u¸Bº q+°±pdBº+Nt[T©Āü¢
l°×2ÿªBºC»a+[

6£a£ u£+ A¼¦<2=2A¼l°×"m¯ÀsCdÐ2A»³Í [+« +°A .»yNA»³u2»+rA¼+°A

A»³Í [+«8-ÿª£ü ĀsÖ a£KA2C¹£l°×+°H|4§28T?«"ff-£Bº
' #C¹WGAÿ¼Ð$Bº+2.Ö2C¹a+[

A» ´{mC£Ja.Ö´ÕN¯CØd 2J¢?«£Å}®m±Āa_¤´Ëu[4LyA¼¦G ¯sĀ Øü

4X8T?«"Ja8A¹¢+r.£a2m´+ra2 ?u¸BºCd£a+rKKl°×¯<»T?«"A¼¦<»T?«"ff
-£Bº
3TAÿ¼24rÖü¸4r£aCdCdsÐm´¯24rü.»¯l°×2# {2Bº4r»3´4ü4Bý]±paz2N
¯a£Ø¯s d2 A¼4Ùal°× ¯s2Bº4r» :A¼ta ¯2AÿØ 2A¼£ü m±Āa2Dÿ2.£a 3 AÿØ2
Aÿ¼Ø¢» ¯a£Ø¯s dÖ ±paz2N-´?« 2Sl°×2ÿªBý¢m+° 24rm¯Às ü+°ùüT+°¯Õ2.dBº2
m±Āa2Dÿ2.£az]mCd»T?¢4r[ 2?«JA¼3ÿªaùüC¹¯³ÍÖzCds2ü+°ùüK L±pdaz
' aü>a4Cd+Qtl°×2ÿªBºCÖ4 uAÿ¼´Bý±p Bº2 ÖzA¼ü¾´?u§Bºa£$l°×l°ûB3
auAÿ+°a24r» {2N+rK:A¼taCdÐa¢» C»al°×£a
3a£mX+«£LA¼ta3.Ö#§m+«2A»l°ûay£a:A¼tL+¯L4rÙ[mA¼´#§ qA¼Cd-l°×
+r m+¹Aÿ¼>d¢Aÿ¼üm´ùR+°=u+Ā\2.£u-[.dBül°×;+°!qN4üCd4aÖi
l°×2ÿªBý+« :u2?«]l°× ]y´BºÃN+°A-[WGAÿ¼ÿÐ$BýN4ü
CÖü¸£L2Nl°×2ÿªBº P® 4£BÖi±pdBº3´4ü2C£AÿØ£üC¹µm¯s.dayüC¹
T³Ía£üC¹+rü24Bý±Āaa£mX-»Ø¯L+«l°×2ÿªBº P®3BºAÖi±pdBº:A¼tL+N4ü
+2CdCd\2Ù N´L¯ÕgX+«+2Cd-ü£#´Bý±pCd£a:u.£ua¹$ü4Bý.£az
;+°a¹$ #ü Aÿ¼Ø¢3Bºl°×2ÿªBºÖü¸4r:u-£Bº

a£ uAÖi m±Ā´s24rm¯ÀCdÐ2üDÿps2N6C»:N-aa¹$m¯ÀsCdÐ»6£¯|a'm¯ÀsC£Ð[
Āag+°2.»¯+¹£ü[4?«§4r-[´Õps2N+°+°= wai£Cd\£Bý[¾´R¸.»¯+¹£ü[´Õps2N6C»
;+° ´v# 4;+° ´v#3Bº4r {2B» [Õ[= Bº¾´R®.»¯l°×2?uBº"-Q4r+° £l°×Cd\
´TmCdBÖ Bº"3¢]2.d4r3¢]2.d4r£ ¯Ă-2C£TmCdBºÖiKJA»ü4 C¹2N+°+°
Ð2Z+°L ¯s
:.£yā[.»yā ´ËqCdØ+rsÐ
¯ £sC¯aÐ ¯s,
d2 ¯.£yā£[.£yā¦
l°×aj ¯s»A¼J´ÕĂCd,,´vaÐ¯µ¢¸

¢+°2¢ -2A¼a Cd .d#§ {2B» Áa£güJA¼ :.dyā4rK -[.dyā4rK ¾´#§l×° 2?ua

I-SERVE 138
A[ ü¸£L+«¯<ÖA¼¦<Ö8A¹;+°?«´Ëü24r ¯s2N+2A¼a'_2Aÿ[A?uü[:.£yā
´LC£Ø42 .»¯s {2?ua +rK £ÅÓ¡® CÖüdl°×2B» ´LC£Ø42 -» A[[ ´#§l×° 2#£a
-2A¼ ü¸ £ÅÓ¡®_2Aÿ[A#q+° ±pCd£a 2-u+r+°:.dyā {£a q[£a
+rl°×2B ¯Ă¢+« ]y¯2+°uü[aÐLsAt2£+«´{Bºm¯Às¯<2-ÿªT2.£ü»¯2+°ü2
+°ü4C¹2N£l°× {ÐT´Ë2+°H\2.d A¼tff-[
a£$4B
TmCdB+°ajü ü¸ µÓ¡ÿuµÓ¡ÿuü±Â2A» ¯ÕgX[ 2A?«±pd z+°+°

Kl°×=uC¹ ¯s-u.»azff-[Cd-2Z+ra2CÖH±ĀBº

-u 6C» ' a£mX|+ 2] z³~a2s {2N 3 z³~a£s TA¼at 2 µmps+°s24r
T£³u2.»¯l°×2A2ff-£Bºl°×2ÿªBº
¯|a-2!q¯|a-l°×£aa£mX-az2Nl°×2ÿªBº3BºA¼dØBº-´?«|+-BºT¢AL|+
Áa£gü+KCdCd±p ³Õu .»Cd ¯Õ§2]Áa£gü+K+°H´ÕT£³u¯2ÿua£üK¯ l°ûLy
{2.£Bºl°×2ÿª Bº»a| ´{a¹³ÕuCdBºql×° 2B£L+«£|a 2mC£ü.Ö´{ l°×2# {2Cd¢µm¯À
s d 24r
T£³um+°Cd {ü´Ëz {4r´vLs.»µa3a£mX+«£ÅÓ¡®A¼2Ćdü4rUT2.£a
CÖu¸L2Nl°×2ÿªBº P® 4£BÖi±pdBº´4?«´v#£R®A¼taTmCdq-Bº {üÖ2#
Xa4Cd {2B»£aa£mX´v#A¼2Ćd ü4r4Bý ´£al°×2ÿª a´2¢ {.dBü AÿØ¼ AÿØ¼ ¢
µhü {´{.dy+[¯Ða£ uØ[+« ÖR®a£>+ra£Øü.d+°¬#§+[ ¯s {2B»N:u.£ua¹$ü
4B.ý £az
;+° a¹$.dBüWGAÿ¼Ð$Bý+« ÿ¢4 +r2+° T\H {2A¹qA¹´V+«2].dBü+2N
ÖÖ2#»3ÖÖ4 dm´Ö\2]2N3m´ÿu 2 ü¸-´?«+°´{B»£L=A¼#´L£a
¯» CdBÖiA»»2mA¼BºmĆdØ+° dØBº
WGAÿ¼Ð$BºA»»2mA¼Býk .d¯ÕTd24r ¯L2]ÿª+«s4r´vO2]
3a£ØCd a£+°l°×
+ra`28T?«"ff-[-Bý4rBº
A»»2mA¼Bºm´¯24rTÐ
:2A¼mBº
a£>V¶J4L2]=´?«2.¹T2#£2¯Ðd24r.dAt [ .£y2:N4¹A»

T 2U jl°×sül°×-aÎÖ¯ÐaÙ¯0uüKJ+¹¯2=A¼a.d¯sÖiJ¢?«U jl°×sü8N
=u ¯sA[[-u¯ÀÐ+°LĀsa
WGAÿ¼Ð$BºA» a£ u£+ m´´2.d2-2C£¯ÐaÙ24r» +°[´Õps2N-` ` {£á 2A¼2
±Â24C¹2N+°+°32A¼2+¹¯2=+°Bý+¹a££ü[´Õ2.dBº2qA¼
:2A¼mBºJa.Ö´Õ 2N[>2+rK´vaÐ´{U jl°×üs 2C£AÖi µ ]yÿ¢4rü-ÿTª 2.£a
-A» dz+°s [»l°×2#£
WGAÿ¼Ð$Bº 24r {2Bý±pdBº
:2A¼mBºJ+«§2qA¼q̧ {2N6C»»[+°Bº {2BºBº2A»[+«"
WGAÿ¼Ð$Bº:´{Bºa£qCda£Cd.dAt2
:2A¼mBºKl°×µÓ¡ÿª 44r+°
:u-2#» A»»2mA¼Bº dÖ±pdBº
'¯[»µ2Ó C¹.dBül°×Cd´Õs +°H\2N
:Cd[+«¯Ða| .Ù yd ā q+°±paz£:2mA¼Bý´# ¸ Td24r»

I-SERVE 139
m´ Ls2.£Bº +°+° :Cd[+« ¯ _N¤ m±Ā´Õs2]!q̧ 6£ -¯d A»Ð©Āü Td 2¢ :CdÖ u
m´ LsĀsB¹.dAt2ff-l°×2N.dBü
3a£mX+«l°×2ÿªBº P®3BºN-dØBºWGAÿ¼Ð$BºCd-©Ā£ü´vLs.»¯+[a¹(
´Bºl°×»4³uA¼4ÙL+« .»y¯L+«3Bºl°×2ÿªBº= B¹-2A¼4rBý[¾´»¯+[/u¸¯24r {£Bº
3 ¯[»µÓ2 .d¯Õ WGAÿ¼Ð$Bý+« ¯Ă .ÖNL ±pqA¼ £L ¯0u[+« ÿ2ª 42 +°H\2.d
l°ûBºA[¼ ´Õ2]2N.d´{ Bº.»d l°×2BÖl°× .»y¯Õ;+°.Ö#§m+«2A¼l°ûay[AÿØ2¢+«ÖR®±pdBº
;+°?« aw 2Bº[T©Āü4B.ý ¯» L +«3Bºl°×2ÿª BºCm#´Bº Cdq] ]yN4ü4r z<2
¾´?«§
a£ u d¯Ă±Â24 ü¸ +2.Ö2C2A¼a´BÃ {Ð+¹´2CÖ.d y+¹ A¼ft f-£Bº

WGAÿ¼Ð$BºTÐ
´Õu¸- ¯a24r ]yK¯<2.ÖBº4?«§2A¼l°×»Ð+°T2.d

£l°×= L¾í+¹´2qA¼»l°×2ÿªBº:A¼ta 4Ba£4A»Ð©Āü>az2]£ÅÓ®2 {Ð
l°×2ÿªBýT4rA¼±Ā´2µ´m4¯sÖiĀ ØUTT-2A¼|+KJA¼ £l°×+¹´»qA¼K¯<2
{Ð.d¯+¹6C» z[l°×u¢¸ z[>ü Aÿ¼ØXa4Cd£24+°ĀAÿ¼ {ü[2A¼l×° »
>2+rH +°+° :+°2] TA¼ta2 ÿua£Ø ÿªasü4r 4r+° |+ ü2 ¯³ÕuCdü4r {2Bý±pA2ff
-£Bº
WGAÿ¼Ð$Bý¯ÕN¤
'´V+°C¹.dBül°×a£$Öz+° uÏ¯ÕN¤´#¸´vLs4rCd´Õs+°H \2N-2A¼.»Cd 3Ö;+°

+°`23¢]2]Cd3Bºl°×2ÿª»©Ā[ NH¾´?«§¯Ð¯Ða±Ā[¬i#¾´!q§¯Õ2N
3Bº l°×2ÿªBý A»³u2¢2] Cd ÿuaØ ¬i?«+« ]y#¸ +°[´Õ2.»# ´?«+ « WGAÿ¼Ð$Bº
[a£e2Cd±pdBº¯L4rÙ ±püy+¹q+°±pdBº+°24ra´BºCd

£ÿuaØ±pH+°üK¢+°[´Õ¯s£az= a {Ð"ff-[-Bý4rBº

.dBüTÐ
m´ÿª»JÿuaØ»¯2A»³Õu2.d+°2Bý 4l°×2ÿªBº4r3Bºl°×2ÿªBº4r
a±Āü ayl°×N»»Jl°× uÏ¢Aÿ¼.»d ü»CdĆ¹»:u.»µJ+«´{BºÖ4¯ÕA¼¤ü
üDÿ2.£az+°+° ;+°ĀL+°ÅÓ¡® ¯+[AÿØA¼Õ§C¹.dBº2BýJ|+-ag Cd2Nff-2N
WGAÿÐ¼ $BºÖ2#»Áj¯2»¯ +[m±Ā`£dzD4Q¯ÕAÿØ2¢+«ÖR®±pdBº+Nt ¯´?¢¸»
-CdBº+°ÅÓ¡®CÖa]32A¼ÿu©Āüa£ü¯sq]ÖR®ÿuaØ4?«§4r+Á\H2.dl°×£Bº
WGAÿ¼Ð$Bº.dBu£+¹¯2=[+°©Ā§ü´BÃ {"´Xm Cdüÿªas+¹¯2=2CdmµÓÖ £)ayl°×2?ua
+°A {Ð´Xm Cdü¢¯a¹ÐCds za£HT
.dBüm´ÿªJwa2A¼l°û´[+«a£[µÓ¡Cd´¦m´m+«düC¹ AÉ4rmµÓ ´BºCd2!q.d¯Õ»
Cd#§+¹q+°±pd£uAÿ¼ ±p4#§+¹£ü» ĀÐag2C¹»JÖ2#_Bý Jl°× uÏ¢Aÿ¼ .»µ:N
£ĀÐa¤»4+°JaÖ.dy+¹ ü¯ÕNqA¼
WGAÿ¼Ð$Bº.dBuKu2?«ĀÐag2m´X:u¸H+« {2Bº4r+°
.dBü£AÉJaCdC£Ð[m4³Õu2.£aa£4A»Ð©ĀüA?ua'¯ÕgX¢Ja82+r£ü[
+¹al°×2#£a"JÖ+°?« m´ as4L2]J|aT-l°×2#£a"
I-SERVE 140
WGAÿ¼Ð$Bº.dBu;+°´{Bº»Ö³u2¢ z[\ {£3Ö³Í[+«+| 2mA¼D2A¼ {»Ð
:´{Bº uÏ2¢ z[\ {£' uÏ£[+«|+2mA¼D2A¼ v»Ð£+«´{Bºm´´2.dmÿu2XqA¼
Cd©p§¯ÕjG¹¯Õj
£d ¯Õj.»Cad C ,
¯g¢¯Õj¯+¹¯Õj
¯CØd ¯Õj.d ¯2A¼L,,´vaÐ¯µ¢¸

dCdsA¼¯ÕjCdA»£¯Õj
l°×s2µÓ+¹T»CdaC ,,´vaÐ¯µ¢¸
£l°×¯2Cd´Às qA¼-¯2Cd´Às qA¼»JBýK+rA¼£BýK +rA¼»+ra£ØK4rA¼
+raùK4rA¼¯guK4rA¼¯+rjK4rA¼: KuNÿCd Áa£gü¯CØd 2CÖH ¯sW2]±p»
Áa£gü » -uNÿCd ¯C£Ø[ »Ö `¹k £`qk #üC¹ :2Cd +°2!q .Ö´q »Ð £
4a {TKl°× Āa2K-m4³u2 ü¸¯2Āa¯ zmA[A?u» P®3 HØ2¢+«
-Bº4¾´#§
.dBü6C»J+«´{ B»2+r£H"
WGAÿ¼Ð$Bº£l°× A¼t » ?uqA¼ +r£ü» ?uqA¼K|+N+r£ü2!q»-A»+r£ü2?u
»Ö.dy+¹[2N2.dK|+N+r£ü2!q-A».ÖazØ
.dBü6C»£-Dÿ Cd2.Ö_C£T2Bý
dA¼|4` Āj+°2
C£A¼µÓ2CdA¼»`,,´vaÐ¯µ¢¸
Jl°û£l°ûl°ûB+¹L+° {2Bº#2=u2?«A¹+¹L+°q+±° p Bº24B-u2?«A» ¢
a qA¼ m±Āa_¤ µ}2 ;+°AK ÿ¢42C¹ W2´ .»¯+¹ ü¯Õ {2N +°+° +2Cd +rü2
a£>Ø2¢+rü24Bý´Õm+° 24rTA»³u z+«s[±Â2A¼A2
WGAÿ¼Ð$Bº .dBu Kl°× ÿ¢4| .dyā 4+° T\H {!¬¸C» +¹¯2 ¯ÐaÙ ÿ¢4rü ¯ÕA¼¤24r»
{£az4A£?«[=2A¼l°×+rA¼#§"
.dBü£AÉ£l°×¯<ÿ¢4rüJA+¹L+°qA¼Ö4TÿªCdüJA+¹L+°qA¼¯Ðÿu µÓ2 ü¸
8N ¯s2A¹A[[-2Z+°LĀs-2Cd mCd»» mCd2=ü¸´{Bº[LÐ+ra24r» {2?u
WGAÿ¼Ð$Bº u4r .Ö±Ā { K _N¤A¼Ð2Aü A?« ±paz2N {Ð .Ö´Õ!q¸ dAÉm±Ā´s¯ÕgX¢
UTCdµ}©Āü4Bý Át2
£Lu ?u¸Bºl°×2# {2Bº4r»¯a£Ø¯s dÖ2NĀd2+ru©Ā£ü´vLs.»¯+[
3a£mX+«£a8+°µÓd Ø¾ím´`d.»§üC¹32A¼24r+rü24Bý±Āa
CÖü¸£L2N -©Ā¬i£az .dBü Cd Ö4 _ü2C¹ ;+° ¯ ak ¯Õ2³Í¯£[ ¯ ¯s
QA¼¯ zmA¼>ü´vakÖ {aCdl°×2ÿu[¯Õ§.»¯Õ2Nÿªas3¯Õ2³Í¯2¢l°ûa¹y¬?«§'
I-SERVE 141
´TmCd>uüC¹´?u§Dÿ +°2.»¯Õ2Na£$ {ÐCd3Ö´#§ ³ÕuÕ4rCdm´+°l°ûa¹y¬#§+[
.dBu K ¯2+°ü _ü2C¹ .dCda24 ¾¯i£Ø[ ¯Õ§2.d ¯´L£a24r» a£ uØ[ .»aA2ff

-£Bº3Ö-u|4.»¯2Õ N£LA¼at 84-2uV=+«¾¯iØ´L Cd¬i ³Ía£bā#24ra£>Ø
m´µ» 2Ó .»µa
3Cda£Cd 3A¼2ĆdHA¼ta uÏ¯ÕgX¢ {2#»Ń»ü8ÅÓ̧±Ā#a£>Ø±Āü2.»¯Õ
] L+«µµÓÐCdÖ+r[±Â2Aa
WB º.dB¢±Ā0uØ£['TAÿ¼24r z\¯s:u-£Bº
WBº+°+°a£ {Ð4BWGAÿ¼Ð$Býu4r»dAÉm±Ā´s24r ]y´ü ]y#¸4r
.»¯sµ¢+rICd Á¼T¢ {2Bºÿ¢4ü+«j[ uÏü+«j[Ö+°ü+«j[;|+ĀL-¯L¯s UTCd2
4Bº´{a£ ¬iWGAÿ¼Ð$B»+rA¼_³u¯Xl°× aBÖi+°.dBº4B:u2?«CdCdsÐ¢Aÿ¼»±Â2ABº
{Ð4B3a+°24r»CdCdsÐ¢Aÿ¼±Â2A¼
1a£ zBº4aA»£3+°.d[+°AÉ¼¯2m4³u 24r.Ö´2Bý
4 [+° 3CdjĀ+rC£a » á Tmµ2X[-2A¼l°×»2A¼+¹¯2¯ NÿÖ 4 a2Ù ¢-¯L2.d
ü¯Õp±Āá2 á Lk2.dB2º +¹¯2 W ³uL¶[a£Ð`m´+a° ` ´va£Ða£g[|+?uaz2.£Bº[m´+°a`
m±Āa2ÿ2ª ¢.Ö´{ +[ {£2A[+°4`24r¯ NÿÖ 4r[-2A¼l°× ³ÍCdjüÖz+°Ö4TAÿ£ü
:´?« alû° .d´Õ2.dl°×2# .£yBº:+°¯´Ts Aÿ
¼ Ö 4ÿª T+°ü¢ĀAÿ¼ m±Āa2ÿª A¼µlÓ ×° ¯2_2Nÿ2]»T
Aÿ¼ØA¼µÓl×° ¯2_2Nÿ2]»T /Cds A¼µÓl×° ¯2_2Nÿ2]»T -» Tÿu42 .»¯Õ .d´Õ2] 'Tÿu4r[
z\2.dA¼ü.dl°×2#£Bº WB º -2A¼l°×´vaÐa2424r'+°.d +°AÉ m´¯+ [s« I¯l°× ¯s £Bº
´vaÐ2¯ÕgXm´+°a`2¢ ¯aÙ¢+°.dBý+«+°H\3C£jÿªX[4L2]3±Āa µÓØ2¢
3d ±ĀBý ±Ā#ü 4L2] ¯2m4³u24r m´Ās .»µBº 3 Tdü 2 -+°Bº
£¯£+°Ö±Ādü-»ML¶+°m+«2A¼.Ö´{+£2-+°Bº ³Íÿu {BÖi+°.dBýzÖ +°-ÿªX[
Lk2.£B» 4rK A[ Ö+rü { ĀAÿ¼ mµÓ Lk2.d qA¼ :+°Bº WB º Cd m´ùR+°
+°4`24r3+°.d ĀAÿ¼ m´m+«d T L2.d¢Cd£Bº'T a`Ö4ÿª T+°ül°×-¯2Aÿ2
.»d ¢Cd£Bº'Td[ ¯Ă¢ {2.d+[ WBº.Ö ´+°.d4rAÉ¼¢+«m´W» At2
+°.dm´¢Aÿ¼ z
WBº a£ _³u¯Xl°× aBÖi +°.d Bý4L2]Kl°×CÖü¯+°A3dĀNÿ2]3C£jÿª X

4L2]4BKl°×.Ö±Ā3¯ÕN¤+«Ö+rü4üĀAÿ¼4L2]:´{Bº.Ö_C£T
4al°×ü22]XL\ ]y+°.dBº:2?« A¼4Ù|a {2Bý 3Cdj]2Cd» .»¯s {2B»£Bº
CÖH¯Õ!q§ {2B»N -2Cd_!q§N 4rA¼ ] L+« ;+° a¹$ Cd2mBý Tmµ2X4r {2Bº4r A¼4aÙ l ×° ÖR®
£4ra'¯2Āa2;+°´2>a2u4r+°[´Õps2NQ2?¢¸2]¬i#´B»AÖu4"ff-[-Bý4rBº
A» 4a {_³u¯X
£d£:N ?«§´2>a2+rA¼a£:NÖz¯ÅÓ¸C¹[2Bý¯ zmA¼2

Q[['A¼#2+°§2Q[[A?uü2!q =\L±p£H'=4aB[+« ;|+;+° aÙ2 {2N-A»
¯aÐC£Ø426C»+2Cd +rü2±pd+° ;NH¾´?u§» -» ´µyC£s´2+°ü4l°×2Bm´µ2Cd24r
[aA»Ð424r;NH¾´?u§Hff-£Bº
I-SERVE 142
' #T£+° +°.dBº P® ?u¸BºqA¼+Nt4r 3¢]2.d+[ ¯Ă¢ ¯aÐ¯24
´LC£Ø42.»¯Õ¯ÐaÙa£>Ø2¢[:ü¸ NH¾´!q§¯Õ-BºT¢+« ÖR®±pdBº
Q[+« _³u¯X ml°×2\±pqA¼ ³ÍCdjül°× ¯2Ö4 TÖ4rü ¯ £ü +°A :u
=[TA»ÅÓ¡®4Bý]±pdaz;+°a¹$_³u¯X+«+Bºl°×4as.£yBº3d+Bºl°×=+°Bº£B¹
-[ ÖCdl°×2# _dü A»a£Bº -BºT¢ ;+° .¹# +Bºl°× AL+rBº á¯a m´ÀX .d£¬i
Cda£Cd+Bºl°×Cd2mBýC¹
£4ra»¯aÐC£Ø42.»¯Õ:´?«+« =[TA»ÅÓ¡®-az2N6££
¯Ăm´µ2Cd2+r Bº2qA¼ff-£Bº
Q24r+Bºl°×- #T[
¯aÐ» CdØ>ff¯a£Ð»´LC£Ø42.»az´vaÐ¯

µ¢¸-»¯Õ a¹ #l°×- +rµÓ2ql°×2B3+rµÓ2¢+«=\L±pdBº
+°.dBºI+`24r3¢]2.£Bº;2?«JA¼ {4¹S4BºÃ4B´À+«m´+°±Ā|aµBº:2+r
|+ ü2[aj 24r+rü24Bº´Bº2ÖzA¼¬?u§Bº6£4rKTmµ2XüDÿ2.dqA¼ B»ÅÓ¡®4Bý.£az
_³u¯X P®+Bºl°×.dBÃ[+« .£yBº
Cd2mBý[.d¯s»+°.dBºN4ü4r
£4ra+Á´ÀC£Ø424B.» ¯µ6£ ¯Ă
TmµÓT2.dBº2qA¼:2|+2.» ¯N"ff-£Bº
_³u¯X uH4r.d¯Õ
]Cds2¯aÐTXm±Ā³¦
CdCsd Ø+rsÐ´{mCda£> ¯,
]Cds C£Ø42TA¼¯ĂaÐ
C£Ø42¯aÐTA¹>£¦,,´vaÐ¯µ¢¸

¯aÐ2-!q]Cds2a£A[[TBý]¾´BýC» Kl°×µ¢ÿª]CdsC£Ø4r[¯aÐC£Ø42-2?ua¾Á¼tüff
-»¯Õ -´?«+´° {B» dÖ±pdBº
+°.dBº C£ 4B 3+rµÓ2¢+« =\L +2Cd A¼a2 Cd2mBý+¹¯2 ÖX+rBº 6£ Cd2mBý
+°[´Õ2.dqA¼
-wawa£¯2A»³ÍüIayl°×2B»£4raÖR®±pd|aff-l°×2# P®Öl°×
]y±ĀCd-BºT¢»l°ûay[´L´LTAÿü4r3¢]2.dBº2ÖzA¼ü¾´?u§Bº
£4ra
]C£s[ffTBý]¾´#§ £a»[´?«+«.£u NH¾´?u§:ü¸ NH¾´?u§

mĀsü NH¾´?u§A»³Í[-2!qA»³u2JN +ra£[ Nqµ:2mNdü Nqµ
:»J]Cds2+rA¼[£4ra-2#£a£l°×l°ûB-ag Cd» {2N+rK]Cds2-2!q8N"
-N=+°Bº {2#2N"-N mCd2-ag2+r Bº2qA¼
+°.dBý 3¢.dü:uĀ4raz-Cd-u.£u ¯´{3¢]2]:+° uÿª2qA¼[Cd»
£4rLA¼4ÙL+«_düA»a£BºÁ¼+2B»ÅÓ®Cda£Cd P®¯Ð4a£[+«.»L:2?«+«ÖR®£4rL+«
¯L2]Cdm´µÓ üK3d z2A¼´L.£Bº
_³u¯X£d£m´Xm±Ā`«+
»f-»;+°3¢.d {2#2N'-³u2 Xs»-³u2ÿu£»
-³u2+ra£»]Cds2-2?ua
+°.dBºA[ A¼H¾´#§ 2#£aJa
»f-» Xs» Nq ¯s [Õ a`«ĀsBº4A
[ ±pC»Ö+°2 = L+«"
I-SERVE 143
_³u¯X£d£-³u2+ra2-»N[>24r {Áag26C»A[[Cü\ ¯s a`«ĀsBº» #
[>»%Cd2N+r[¯CdØ2-N4rA»

-³u2+ra2f-»N;+° TAÉØu -N¯CØd 4rA¼-¯CØd 4rA¼=2A¼+°2!q
[CdØ¯CØd Ö ]£jmCd CdCdsÐ2 ;+°?« {2N A[ 4L2] uÏ2 4B [CdØ ¯CØd » ]£jmCd2
-NÐId24+°A[ uÏ24B-NÐId»-NÐIdÖ ¯s {2] a¹ ¯s {´{!q§2A¼l°×
Jü qA¼ +r[
-³u2ÿu 2f -»N ;+°?« Kl°× +°[´Õps2N -N =+°Bý 2Bý ´{?«§2N" =u
´{?«§2N"
+°.dBº8A¹;+°Áag2 {2A¼l°×2A2A2?¢¸2]-³u2+ra2´{?«§2A¼l°×2A2
_³u¯X -³u2+ra£[+« Ö+rü { 8w++i ° Áa¤2 ]£jmCd CdCdsÐ2 -N 8+° ¯ zmA¼2 u4r
-2Cd?u£Ø´Õ2] {2NA2?¢¸2]8Ö£´{BýC»-u2?«A»´{?u§HA[+«T uIdÖN´{#§A¼
N¢2]=2Bº ?«§ ´{BºCd2A"+°+° -³u2+ra2]£jmCd2¢2]´{?«§2A¼2?u[+«JüqA¼
+°.dBº=[Cda£ü.Ö´Õ8Tm´Ö>2"-³u2+ra2mĆdØ+°24r+°[´Õps2N4A
_³u¯X%+°[´Õps2N+rK´{!q§2A¼l°×Cd\+ra`Ā m\ql°×2Bº4r;+°Áag2´{?«§#¸
{#¸+°[´Õ ¯sA[[»Ð 2?u {"
+°.dBº d ¯s 2?uTAÉØ ¯s 2?umÿu2X ¯s 2?u
_³u¯X»-A»-2#£-³u2+ra2TAÉØÁag2/#¸+°[´Õ2.»q[ ¯s {¢+°2¢
mÿu2X>ØÁag»AÖi£¯|a uÏ2 ü¸±pCd2N+°+°+°.£
-d2p³uTX Øag2
mĆdØd2CdØ>´{mCd+° ,,´vaÐ¯µ¢¸
£BºJBº»ff-»´LTC£³u2ÿu£[TBý]¾´#§ff
N+ruA¼Ø ]yā2
¯Ð.dy2ā [C¹ØNCd2CdCd ,
¯a£Ðag d»+rag
]£jmCd ü2ÿª£,,´vaÐ¯µ¢¸
Nl°×ü+rü2+üCdüq[Q[CØÖQ¯aÐ£Ø´sÖQ¯aÐÁag¯Ða´Ö Q8w++i °
¯Ða´Ö Q¯Ð.dyā Ö Q6]£jmCdCdC£sÐ[» {Ð+°+°l°× a£´LTC£³u2+ra£[´LCdØO2]
-<2B³u2+ra£[3A¼L2.d]Cds´LC£Ø42.» ¯2A¼l°× aÙ2:A»:A»¯aÐ ´LC£Ø42
'T a`C¹+°.d Bý+« Td 2-ag Ö ]C£s[-+°Bý++° ° B» ´LCdØ>2.»¯ÕU jl°×sBºd ØBº
4 [+° ¯Ă±pC» [Õ±pB-»m´µÓ 4L2] W ³uL¶:´?«+| wa2Bº BºĀa¸ .dLy2.£Bº
:N uÏÖ4ĀAÿl¼ ×° ül°×:2.dT2.d] LA¼µÓ ¢ÿ ª d [CÖ]y¾´!q§ Ö#§4+°A[[A?«2.dB2º +¹¯2
W ³uL¶'m´µÓ l°×:2Cdm±ĀAÿØ2:¯s £Bº-Q4r+° ¯Ă´vLs4r±pC»µÓØ»T4üCd2A¼[
+2A¼a £N¯s £aT\qNµÓØ2+rA¼K-N]£jmCd ¯CØd Áa¤ K+«.Ö´ Bº24B3d
/A»µt Øü¢;+°?« 6´?«+ :N:´?«+| ´{a+«s -az2N4+°+°.d +°A¼É ¢3m´Ās ]y£3.day
¯2m4³u 24r» z\2.£Bº
'TAÿ¼24r+°.¹±Ā0uØ[´vLs.»¯Õ W ³uL¶a£ zBýkl°ûB3a+°24r»-³u2+ra
´LC£Ø42.»¯Õ 24r {2Bý±Â j[m±pCdĂ³Õu2]Cd.Ö´Õ Td[-³u2+ra£[+«-¯ÕCs dÐ2
I-SERVE 144
qA¼»Td[4?«§á.»2A¼+¹¯2 a¹+°AÉ¼ +r[+°AÉ¼ÖzA¼ü¾´?u§Bº
TAÉØ´{a©p±Ā0uØ2
WBºa£ dd2mCd2C¹Cdd wai

dd2mCd d¦´{ f¯µ¢¸
[Õ;+°Bº2B»£Bº£Bº3+rµÓ2¢Ö2m#+° {2Bºu4r=2Bº T¢Kau4r-2A¼24r
{2B»£Bº
£Bý+« CdµµÓÐCd24r {2Bü» +¹L+° ´{?«§2NA[+« 82.»du"-[-¢]2.£Bº
3¢]2.d4r3¢]2.d4r
»3+rµÓ2 ü¸ m_Cdl°×Cd£+°+° '3+rµÓ2W2]±pl°×2B

{2!q»µµÓÐCd24r {2?uff-[£Bý+«C¹]2N
3+rµ[a+«2.dBº2=u"£Bº3¢]2]4?«§4¹BºüC¹:ü¸;+°?«+°?u§Bº-´{B:2?¢¸
4³Í+rµÓ2;+°?« 8aBý2N':ü¸ µµÓÐCd24r {2#2NA[C¹±Ā#4³Í+rµÓ µµÓÐCd24r
{2#2N-[£Bº3µÓ´BÃBºA[C¹£Bý+« 34³Í+rµÓ2JA¼ ;+° +ra28aBý2N
+rK) 2A»Å¡Ó ®A!q#´?«+« 3:ü¸l°ûH±paz2NA2C¹±Ā#4³Í+rµÓ l°ûH±paz2N
£Bý+« =+°Bºq[A¼¦< ]y2N6£C»a+[ P®3¢]2.£Bº' #:2?«+2° !q4?4§« r
{2BºB[+¹¯2;+°uTmCdTÐ2.dl°×£BºA[C¹-+°Bºl°û±Ā+rµÓ28aBý2NA[JA¼ +ra2C¹
³Íaz4r {£Bº
+rK;+°Ö» ØÅÓ¡®-»Ø¯L+«3uTl°ûH±paz2N´vBý±paz2Nl°û±Ā+rµÓ2ql×° 2B
±paz2N TAÉØ´{aBº P® 8ByBº ' # 3µÓ´Bý ;+° l°×2Bº Cdd a .»¯l°×£Bº
l°×2ÿu+rµÓ28aBý2N+r[3l°×2Bº CdÐa¢» ´\H±paz2NCd±pÕ2.» 3+rµ[+«CdAÐa£
Cdl°×a+°`ql°×2B±pC¹2A¼[-Cd ü u8ByBº
' #;+°a£>ÿª 2+°#§l°×£Bº+r[+rüm+° 2¢-Nl°ûBl°ûH±paz2N
' # -CdBº u4r 3¢]2] ;+° a¹ü [Lj2.dl°×£Bº A[¢ l°×¯u+rµÓ2
a¹ü¢ {2B»3+rµÓ28aBý2N:N:+°µµÓÐCd2-l°×£Bº+rK;+°»¯T¢3a¹ü4B
´\H±paz2N-Cd P®A¼¦<2¢´Bý±pdBº
a£ 'TAÿ¼24r=[Āa¸ m´dX2]£3TAÉØ´{aBý+«A¼¦<»T\H2N4rK
+¹al°×´ËHCd2-2A¼qA¼
1a£ zBº4aA»£'+°AÉ¼¢[¯2|+C£a£güJ|aT L2.d2Bý
WBº -³u2+ra» TAÉØ´{aBº » 3+rµÓ2 3+rµ[+« [>Ö á qA¼ +rK
{ü 4³Í+rµÓ K l°û±Ā+rµÓ K ´Ë?u+rµÓ K ÿª £+rµÓ K l°×¯u+rµÓ K :u
á¸¾´#§l°×2#» {£a3 á¸3dÁa£gü_?«§3+rµ[+«-2#4?«§ á¸3Áa£gü
±pC» 4rK3+rµÓ2±pA¼-u|4¢+°2¢ {ü-³u2+ra£[+« U {Bº_N¤ ¯Ă]Cds2
d m´+° X ¯2+°ü2 +°ü +rü2 +°ü -[ a+°a+rü á¸ ¾´BºCd£a m±ĀÀÿa`
>a4CdN 4+°
U {fBº2#£a [µÓyd2 .»ps2A¼[
_N¤f -2#£a ¬i?« Tdü
2.»ps2N4+° ¯Ă-2#£aÖ+°?« Td ü]2Cd2.»ps2N+°+°
]Cds2f
-2#£a q[ £?«[´{?«§ps2N 4+°
df -2#£a ´Lù ¯Ðÿu 2 {2N 4+°
I-SERVE 145
m´+°X-2#£aa£¢»Tdü¯2+°Hps2N4+°¯2+°ü2-2#£a7³Õu2]
TdüCdd a.»ps2N4+°
+°üf-2#£a´Lù Nm´m+«dül°×+ra`2+r #2.»Cd
+rü2f-2#£a3+ru[ ü z+°ü4r.»¯Õ.d´Õ2.dBº2 ü¸

+°üf-2#£a
+°üf
-»N+rü2¢;+°-CdØüÖTÿu42
a£ : K ´|a¸4rK[>Ö ¯s {ü4r {
Aÿ¼Ø¢¯2A» q[]CdAa¤2¢2]]H¸ 2?« 3+rµÓ2´{!q§ Ā +rµÓ» qA¼]H¸u[µÓyü
[V Ö 3+rµÓ2¢2] .dü ¯Ða´Ö £dz { ´{!q2§ A¼l°× Jü qA¼ a´ a³ÕuCdÖ
£dz {¢2]a´¯³ÕuCdÖ Öü4´{!q§2A¼l°×JüqA¼/k¯Ðÿu 24üÖü4¢2].dü¸[
Ka ´{!q§2A¼l°× Jü qA¼ ÖCds[ K?«¢2] +°L¨Ö ÿªT ´{!q§2A¼l°× Jü qA¼ +°+° '
m´´2.d2¢[8Áa£g[+¯LÖ+ra`Ā m\qA¼-2A¼ ü¸ 282m4³uÕ 2.£ü2!q
udC»mTdC»
+°Ð]C+«2]C+°A.d,
>4NÐ asa ´`
|+ ü2m_³uj>2ÿªC»,,´vaÐ¯µ¢¸
'>4Cds¢=´{Bº=+°B8Q´{#§Bº2qA¼ a`«2.dBº2qA¼ '>4Cd s -»T as
a´2¢ám_³ujT>2Dÿps2N
ÿª2ZµÓÐa¹±Ā0uØ2
a£ ' Td[ m4³uÕ 2] {Ð ¯<24r {2Bº Q[+¹¯2 {Ð ¯Cd Aag2 8A¹
-¯CdAag2 8A¹ T.£L2] TBºQ¯+¹ £?«¢ -¯Cd s NH¾´#§ ¯Cd s¢ ¯Õga24r {2Bý±p
{Ð+°as {ÿ¢+°s {C£Ø\T+rl°×+rK ³Í+°as { ³Íÿªas { ³ÍC£Ø\T+r' Bý2?«»
m CdmCdd2-2?ua'm C£ü´vaÐ2á»µÓÐaBºÿª2ZµÓÐaBý+« /Á»W2.£Bº-N=u
>L\2A¹.Ö_C£T
´vaÐ2;+°´{Bº »aW<a2 JA¼ ÿª2ZµÓÐaBº3Cdj uÏ ĀAÿ¼.»¯s {2B»£Bº;+°
a¹$-Cdá»µÓÐaBýA¼4Ùal°×ÖR®:u-£Bº
ÿª2ZµÓÐaBºCd2mB'¯2Āa Ā4a2¢Cda24rü=2Cd m´d Cd2.»¯Õ£ 34Bº2qA¼-ü
Cda£Cd-ü4r ¯sJA¼´BºCd» {Öi'-üH3´B[+«¯üÿ¢±Ād28N"
á»µÓÐaBº
¯a£Ð¦µÓ2+r¦´LCdØ>Ø
AÿÖiaØ ü2_ØµµÓÐCd,
³Íÿ¢+rs ³Í+°a£s
³ÍC£ØZÿª£´Ë,,´vaÐ¯µ¢¸
£d£ z2A¼ ¯Ă¢ {¯2A»³Í ü£Aü´+°¾´!q§az ¯Ă¯Õgaá .d+¹
3Cda£Cd ³Íÿ¢+°s {+r ³Í+°as {+r ³ÍC£Ø\T+r'm CdmCdd [T2]»|a.»d ü¯Õ
I-SERVE 146
´[qA¼
ÿª2ZµÓÐaBºm´ÿª ³Í+°as-2!q8T?«" ³Íÿ¢+°s-2!q8T?«" ³ÍC£Ø\-2!q8T?«"
á»µÓÐaBº£d£.» ¯´ü¢Aÿ¼a£jü2?uaz-Aÿ¼a£jü2?uaz:N.»d H:N £H
-» ¯2+°ü2C¹ 4r+° 8N 8u ¯s -u Q[ ü¸ ±Ā´2 ¯s2A" ´{`Ø2 ¯s2A" ¯<2
¯s2A" A¼¦<2 ¯2s A" -» a£4 A»Ð©Āü m´¯+«s ql°×2B | + ü2 Ā+« ÿu 2¢ {2#
¯ ÿu ¯ÕgCdBÖi¯Ðÿu ¯ÕA¼¤24rµ2CdBÖi>L|4 aü¢ aq[¯£jmCd mCd»A¼ac2
.»¯s´ü.» ¯£Bº ³Í+°as
-u|4m±Āa_¤+°aj´ËHC£ü-ÿªT2.»#´{BºA»[KA»ÐÕ2.dl×° 2BA»[K+r2+«2 .dl×° 2B
:2mNdüC¹Td m4³u`.»¯s ¯ d2¢l°ûB[mÕdCdj_N¤C¹T|+´2.Ö2A¼[ ¯ĂC¹
¯<A¼¦0uüd2A¼¯ _N¤C¹-ÿªT2.»£Bº ³Íÿ¢+°s
:+° ³ÍC£Ø42 {N 2]A¼K.ÖBÃAº K¼ ´[+« .»yA¼K´[+«a£[A¼K:u2?«3¢.düC¹
4r+° Aÿ¼aj TAÉ»Ø -Aÿ¼aj TAÉ»Ø ¯< TAÉ»Ø A¼¦< TAÉ»Ø +¹L+°ü TAÉ»Ø +¹L+°
q+°±p TAÉ»Ø-»A¼Õ§C¹A¼µÓØm´´2.d2ÖzC£sKCdCdsÐ uÏA¼Õ§.»CduNÿ2´ q¯l°×2#¾í
.Ö´Õ£#[?«KTBý]¾´!q§£Bº ³ÍC£Ø\
4 [+°'¯aÙ ¢ µ¢¸+2° 2S µ¢¸+2° A+r ³ÍA» {Bº.Ö´Õ m CdmCdd [a´`µ¢¸+rü£az
[>24rĀAÿ¼ .» ¯£ÅÓ®l°×3µ¢¸+rü=+°Bý++° ° Bº+°aQ ´Õ+ü° ĀAÿ¼ ´{Õ§ q[£L+«-T´{al°×üs 2
:+°BºJ¬i 2Cd¯2m4³u 24r£?«[I¯l°×£2
WBº a£ Ā+rCds4r ³uµÓÐaBº ¢Nÿ2] ' m CdmCdd[ {Ð 4B u4r -ag2
.»¯+[3.da`¢¾´#§+¹-u.» ¯s {Ð=[´ü.»¯s£Kl°×A¼¦<2-2#A¼
1a£ zBº4aA»£]Cds2-£-³u2+ra2-£;+°!q +°A-NCü\±pCd {´{Bº
£¯ü¯\H¸±paz£ mCd24rT\H { ¯Ă¯CdsÐ2-2?ua4A3¯C£sÐ[+«
ü+°`28T?«"
WBºKÅÓ̧¢¸ {£Áj[+«CdBý-2##§_ü 2Cd¾´?«§£¯|a¢ÿª Ö ³ÍNA¹©Āü-2#l°×2B
{2BºBº»¯C£sÐ[+«mÁÿü+°`2'ü+°`2Ö4ÿªT+°ü¢£ü4 ÿªT+°2Bým±Āa2ÿªÖ
m+° m+° 24r T+°¯Õ¯s2N ' ¯ÕgX üDÿ2.£ü2!q »Ö L[" ' >4Cds =u ]y2N" á Cdj
CdCdsÐ28N"-»:u2?«T.£a`ÖzA¼ü+r£HJ 2µ[+« ü´{aBÖi:+rÐl°× ³Ía£$
'a+°Ö aÙ2¢» z+«s[-2A¼l°×£Bº3Td 2¯2m4³u24r.Ö_C£T
:+rÐl°× ¯2£A¼2
:+rÐl°× ³Ía£$a£>Ø±Āü.»¯s {2Bº4r;+°A¼µÓ¢3dl°×;+°+Cdsm´µÓ´{?«§2N
'm´´2.d2-2C£>a£ aùü»¯2+¹ÿuüC¹¯<A¼¦0uü»+°¢¸uüC¹42A¼a4¹ÅÓ24r {2N

:u2?«'A¼µÓØm´´2.£[+«+ra`28T?«"ff-[
Q[JA¼ 3d Cd¢ Cd» ¯Ðd24r .£u ¯2 CdĂa£ü±Ā# .dayü .»¯l°×£Bº 6£
8JC»üqA¼'m´µÓ'.day3d ¯Ă+°ü a¾´BºCd {2B»T
I-SERVE 147
:u {2Bº4r;+°a¹$3d¯ªÿ ¢ {2Bº4r-+¹l°×2BCd 2µÓ ü´{aBÖi
m´ u´X-+°Bý+« .£yBº:+rÐl°× {¯4Áa 24r-Cd[+«ĀÐ4Cd2´H+«=+°Bý2S ¯s£a[
-Bý4rBºm_³uj¢+°22S ¯s£[3d.Ö±ĀBº3 #T4r»:+rÐl°×.dm+° Ls+« Cd
m´µÓ4asl°× ]y2N+rKTd2 ü¸ +2.Ö2ÿªd2»¯Õ2N6£AÿÖiaØ2l°ûBº ¬#§+[Cd
m´µÓüK3d z2A¼a´L.£Bº

'¯Õ§ =+°Bý 2] ]y2N"Q[-¯ü¯Ða´28T?«"Q[´LTX=2Cd"Q[

4L2]»ANm´ ùü8T.Ö_Cd£az"Q[+ra`2 #=?u¸ {£ ü¢´BºÃ´+«u4r
»K¯2Āa2¢´Bý\ü\u+#§l×° 2#£»¬i#´B» aÙ28T?«"ff-[
m´ u´X.£u¯2C¹Õ2]T a24r¯ Aÿ2.Ö±ĀBº
{:+rÐl°×.dm+° VsK¢'a+°Ö¯NÐ.£a`m±Āa2ÿª2+r Bº2£l°×.£u¯2C¹+°a24r
{2N {Ð-Bý\Td[¯2m4³u24rT LĀsT
¯?«4r .Ö±Āü2!q Kl°× +°[´Õ2.» ' A¼µÓØ m´´2.d2 [>24r qA¼ 3+rµÓ2¢ 42Aÿ¼aÐ
4a2 u4r q+°±paz£ {#¸4r +°[´Õps2N =2Bº T¢[ Ka u4r +°[´Õps2N A[+«
¯Ða´ qA¼ A[ ü¸ Kl°× _2Aÿ¼ qA¼ _2Aÿ¼» qA¼ 4 +° Ö+° qA¼ {Ð
.»d ü¯ÕA¼u¸ ;+°!q
_2Aÿ¼ Ö+° f -» 3¢.dü TBý]¾´#§ ¯Ð¯g24r {2BºB[+«
:2Cd+2° !q 2]/±Ād2qA¼
+rK'Td 2-CdC»H+°4r-a2g +rA¼+°+°+2.Ö2T LĀsT
[>24r {N;+°µÓ¡A¼¤.ÖiCdØ2´vaÐ¯2Āa_ü2 ü¸'µÓ¡A¼¤.ÖiCd£Ø[+«¯2_2Nÿ2]
3ÿu¯üm´XD2uü-2Cd¦+°a`24r´Lù 2.Ö2A¼C£az3-2Cd¦+°a`2¢- ]yāÖ {
-TAØ¯2Āa£üU {Bº4r-Dÿ Ø+°s Cd£az-u?«U {ü¯2Āam´£³u2¢´Bý±pCd£a
£ÅÓ¡®a£4A»Ð©Āül°×_A¼¤¬i:CdaU {üC¹ Ø ³Ía£ü.»¯s£a
2 m´d `2 .» ¯#´{Bº a³uAL¢ -»+° 2N +°[´ÕĀsa £ÅÓ¸ ;?«§4r .d¯s
{2?u z-2C» 4r[£ÅÓ®JA¼ mĆ»Ø+°Öa£4 A»Ð©ĀqJ {2Bº {:A» Á¼¤X4r¯2.dL2.dB[
:2mNdül°× 2»a£Hm´´2 .d2¢mÿu2X dÁa£gü+°[´Õ¯ s » {2?uaz:2mNdü
a£4A»Ð©ĀüC¹£?«Ö2#´Lw4CdsBº2 mCd234rH
:2mNdüá 4ül°× ü+ra`2
A»³u 2»f» -»ÿu 2 z2A¼a A[[ NH2.d+¹£H
A[+¹¯2 ¯Ă¢[ ¯2+°uü µ2X2´ q¯+¹£H ¯Ă¢ ¯2+°uü -`4rL ±pC»
:2mNdüK.dH¯s£¯|a {Ð[µÓyü24r {2Bý±pC£ {3[µÓyü¯ÕgC»ám_³uj¯ÕgX
:+rÐl°× { d¯2á2C¹3ám_³uj.dü2=2A¼l°×±Â2AH"] L+«]Cds¯2A¼[£a`C¹
[µÓyü¯ÕgX P®=uüDÿ¯s2N"
{a£ uá Cdj¯aÐ£Ø´l°×Bº3dl°×wa2BºµÓl°×sü£az-TAØµÓ+«sTAØµÓ+«s
-[-2A¼ü¢-TAØµÓ+«s+«m´¯ Aÿ¼aj2 {2N-2!q-N¯Õ§.»¯s2NTAØµÓ+«s+«¯2³ÍaAÿ¼aj2
{2N-TA¼Ø.»¯Õ ¯Õ[§ TA¼Ø¯2³uL¯s2N-TAØµÓ+«sa£42 ü¸¾á4Cd2NTAØµÓ+s« Öai £4Ø2 ü¸
¾á4Cd2N Ā Ø {ül°×¯aÐ £Ø´Õ4r { á Cdj +°[´Õ2.dB2º qA¼ [>24r q[
4Cds +°[´Õps2NQ[+«+° 8w+i+° +ra`2-TAØµÓ+«sQ[[Cü\2.d 4H\NTAØµÓ+«s mCd»
¯ C£A¼Õ§_ü2C¹¯ AÿØuØ¯2.»¯Õ+QtTAØ_ü2¾´L\A¼µÓØT¯jXüDÿ¯s2N
I-SERVE 148
'¯ÕgX+¹¯2ĀAÿ¼l°×BÖi£BºÖ4ÿªT+°üm+° m+° 24rĀNÿ2.dl°×2#ÖÅu¸H
Ö4ÿªT+°ü á¸ a
4 [+° /CdXs m´+a° `2¢ ¯aÙ¢¯´s uÏÿªT+°ü» áC¹µÓ¡ÿ.q yd ā T.£a`

Cd ¯ ¯C£sÐ´Xs -¯2¯+s« Áa£guÿ CdaØ4 -» 8Bº ÿª T+°ü W ³uL¶
T L2.£Bº:+°Bº P¸Ö4ªÿ T+°ü» áC¹£?«+« :2.dT2.d¯ 2Cda2 4rĀ|4 a¹8Bºÿª T+°ü
m´ u´Xm´X±ĀN¯s £Bº£?«+ J?«+ ¾Á¼4t rÿAq 2¼ q+±° paz£:+°Bº m´ u´XĀAÿ¼ A¼ÕC§ ¹
8Bºÿª T+°ü[aÐ]¯s z2A¼l°×Ā4Cd£Bº/CdXs m´+a° ` 2¢[Tÿu42mÁÿ 24r¯ÕA¯¤¼ gÕXJA¼
3Aÿa´B ý {2N:+°BýTÿu42mÁÿ 24rĀAÿ¼ ¯ÕXg JA¼3Aÿa´B ý {2N'¯ÐüqAÿ ü4 [2.dl°×2#
m´¢Aÿ2¼ ¢+«Ā4A2
{a£ u38BºÿªT+°üÖz+°¯Ða´2:u {2N
m´ uÏ N¤-2!q¯> Ā4CØd 2.»Cdµm¯s uÏ£[ ¯2±ĀN2] ĀAÿ¼ .dCd§d ¯2´Xs
+¹¯2+°Õ.Öd ØH:NmµÓ `ĀgKd2:NÖzA¼?«Ö#§:NµÓ¡ÿ.q £yāÿª T+°
4 [+°ĀAÿ¼ .dCd § d ¯2´Xs 4L2]'m42AÉ¼ á2 á ÖzA¼?«ÿu42¢ z zl°× Ø ³Íam´+a° `
2¢

ĀAÿ¼ .dCd
§ d 2f-»ML¶+° m+«2A¼T L2.dB2º >L\2N
T.£a`:N ĀgKd2:NT.£aùÿªT+°
-2¯2¯+«s:N[NÿAÿØ¯ĀgKd2:NCd ĀÿªT+°
Tu´ÕK:N£¯£+°dA¼µÓ:N¯C£sÐ´XsÿªT+°
µÓ¡A¼¤¯2Tjaz:N£¯£+°dA¼µÓ:N-¯2¯+«s ÿªT+°
¯Ð¯2»A¼a´:N4B£¯£+°dA¼µ}:N Áa£gÿu KÿªT+°
32AÖi+°´Ë£+ra:N4B£¯£+°dA¼µ}:NCdVd4rÿªT+°
J?«¢m´ uÏ N¤T.£a`-¯2¯+«s-»ÖzA¼?« BºÿªT+°ü
um4A¼ ¯gfC¹¯ 2
£ü4 AÖiTu´ÕKÿªT+°
¯Ð±Ā ¯gfC¹¯ 26A¼ AÖiµÓ¡A¼¤ ¯2TjaÿªT+°
¯´Õsf
- ¯gC¹ ¯ 2 ¯Ð¯2»A¼ -_B» 3a ÿªT+°CdVd ¯gC¹ ¯ 2 8Bº AÖi 32AÖi+°
´Ë£+raÿªT+°CdVdIC£ ¯gC¹¯ 2:Q-¯¬iU j+«s
a¹ a+°24r .d ¯s ÖzA¼?« Bº ÿªT+°ü z zl°×Öi ĀAÿl¼ ×° Bý+« ¯2_2Nÿ2]T
£ü4 N z+«s[±Â2A¼Cd±Â2A¼Cd {£BýNüU j+°s ¯ÕgX¢»CdaCd Āga
Tµ}©Āü
a£ u'ÿªT+°ü[?«Km+° m+° 24r-Nÿ4T¯s] L+«¯´s ÿª T+°l×° .»L'A¼µÓØ
>4Cds2CdCdCdsÐ¢Aÿ¼.»CduNÿ2´ q¯+[+ra`2C¹¯³Í[ Ls2´ q¯+[¯a£Ð¯ØCdÖ
´LW§Ö {¯C£s2µÓ
»»f-[CÖü¯+[3-ÿª 2¢¯Õga24r {2Bý±p£H
a£ u;|+Áa£g[+« aw 2Bº á¸£az;+° áU {Bºwa2B¹ áá Cdj' á¸
+°ü4B[+« +ra`2 Ø ³uL2.»£Bý ÿu »8a+°Ö ÿu .» ¯s3 ü Áa£g[m+«2A¼l°×
42 q¯Õ U {Bº - ü¯Õ ¯s2A¹ 8 ÿu .» ¯s -A» ü Áa£g[ ¾í+« 42O á Cdj
-4ü4C£Ö3wa2Bºa+rüÿu £Tµ}©ĀüTBº a]T¯§24rCÖü¯+¹£H
I-SERVE 149
d NÐdÿ¢4rµ
U£0uØC£ ACdj¦,
-T»|+¯2´£
Ā±ĀØµ³Õu ¯sCd¦,,
T»+° µÓC¹dC£
+°d µdACdA,
3C£jU CdÐ zCdĂ>Ø
m_³ujC£»CdØ£ d¦,,´vaÐ¯µ¢¸
a£ uTdÿ¢4rüJA¼3µÓ=2Cd al°×T\H {2#2A¹-2Cd al°ûá Cdjl°×U {Bº

-» áT\H {2#2N
:+rÐl°× {'3µÓ=+°Bý2] ]y2N"
{:N-T»+2° ü¸ ]y2N-2A¼.»Cd»:N-£¯sT+°Ö N
:+rÐl°× {:N±p»AÖu"
{-T»+°2 ü¸ ]y2N4+°:NT»+2° ü¸ mCd»W¯s2N=´{BÖCi » T»+2° ü¸ 3µÓ
W¯s2A¹-´{Bº3Cdjl°×U {Bº» á±pazám_³uj-»µµÓÐCdÖ á8aBºCd2N
m´µs µmĀsagT.£a .£´¢

[ Cds££a¯+r Ø+ÁCd+°¦,
[a¯s[µ}c T+°üT´¸ ¦
¯ ¦¯<2XXµµÓÐC£Cdj+°¦,,´vaÐ¯µ¢¸
3TAÿ2¼ 4r3µÓA?«3CdjĀ+rC£a£[-2A¼l°×£Bý+«3AÿØXj+°µmĀsag T.£a`.Öd Øü»
.£´üØ2.du¸L±pCd2N a¯a ]aÖ +«+° +r£Ø¯+s« W2]±pCd2NT+°uü ü¸ .»yT´¸ £üK
Cü\±pC£az£Bº¯ zBÖiµµÓÐCd¯Ða´{BÖi¯<24r {2Bý±pC£Bº
-u2?«Ö \ =u {£ £Bº ³Ía£ q £Bº á A¼LmA¼Bº4r {£ [CdØ Cd´{Bs »
-u2?«£BýCdC£sÐ[´2BýCdü4B-ag2.»¯+¹qa-u2?«Ö\CdµÓVa£[´{`Ø|+mCd2¢
T¯L2]£l°×+° 2¯2X»£Bý:2#T¯L2 ]£Qae+rü2UT2.£+°T¯L2 ]£q+° CdÐa4r
T¯L2]£=u {£¯|a82.»¯Õ£¯|a£B» zl°×sBº£B» ´v>ØCd zBº:u2?« ¯ÕgX8
Cd´¯Ăü.»C£d>Ïd4rA¼ü.»C£-2A¼A¼:N|+ ü23Cdj»Cds ¬iU jl°×süÿª+«sC¹ ¯T2.dBº2
AÐa£üDÿ2.» uÏ2 ü¸ mCd»-2A¼Cd2N
WBº a£ m´ u´X ' TAÿ¼24r ¢Nÿ2] m_³uj¢+r[+« ÖR®±pdBº -´?«2S
:+rÐl°×.dm+° Ls -A»A¼Õ§[- ü2Dÿ2]¯Ð¯Ða´2C¹¯Õga24r {2Bý±pdBº
4 [+° a+°£ü4¯aüÙ ¢ W ³uL¶:£ÐH§+« Cd¢Aÿ¼ 3´¢Cd£BºA[+« a¹wa2Bº
¯aÙü.»Ly£Ej+« ³uL¶'[a£Ð`m´+a° `´va£Ða£g[´vLs.»d ¢Cd£BºA[+«-`4`24r
2] ¯aÙA4r W a£ zü¯2ÿu`;+° ¯Õ2³Í ¢+°m±Ād24rĀ\2N-2A¼ ü¸ 3¯aüÙ
I-SERVE 150
Tdü 2 :´{Bº ¯2m4³u24r .Ö´{l°×2A2 ¯aÙC¹ :+rÐl°× m´¢Aÿ2¼ z\¯Õ2N A[»
3Aÿa24r.»¯+[1a£ zBº»¯Õm´µÓC¹ ¯aÙm±Āa2ÿª C¹2N
uÏ[Öz+°4Ćd2
1a£ zBº4aA»£Ja:+rÐl°×m´¢Aÿ¼2] a¢ uÏ[Öz+°m´ as4L2] ?u¸BºCd£Bº
A¼LmA¼BÖi£ Aÿ¼ 2CdBÖi£ ´{`Ø|+mCd2¢ µÓVa2 TBý]¾´?«§ £ l°×+° 2¯2 X»£Bý :2?«¢
TBý]¾´?«§£ Qa£edzÖi£ -udzÖi£ =u {£ ¯|a ´v$ØB» -£a Q[[ _?«§ ¢+°
Ø ³Ía2¢+« .»y¯L+« uÏ[- uÏ[:A¼at ;|+Ia4r {2?ua[.Ö´Õ !¬2¸ NµÓVa2TBý]¾´#§B2º ¢
4B uÏ[+«ĀÐCd2mCdØ2q!¬Ç » :+° uÏ[¢824Ćd2 {#¸"
WBº[aXµÓdÖ3C£j2AÿªXCd´ÕC» a¹4Ćd28Q uÏ[A¼4aÙ q» qA¼
1a£ zBº L-`« NÖ4¯ÕA¼¤ü !qT?«"
WBº -T 4B -´vaÐÖ TdqJ +r { £?«[ 2mCd ĀAÿ¼ ü¸ Cd´ĀĂAÿ¼ ü¸
¯2±ĀN2.d .dy £?«[ ¯2±ĀN2.dB[+« CdCdsÐ uÏ2 -+°aqA¼ £?«[ ¯2±ĀN2.£ü2!q +¹L+°
+r£HCdCdsÐ uÏ[´L´vakBº4+°-Cd[+« +¹L+° {2BºA¼+¹L+° q+°±p Bº» uÏ[¢[-¯¬i
Tµ}2
4 [+°'Td ü WB º ´vaÐ2wa2Bº BºĀa¸ m´ĀsT2] {£Bº/´µÓ m´+a° `2¢
¯aÙ ¢ U jl°×üs £¯£ µ}2 =u Ø ³uL¯2s A¹ T L2.£Bº -A» m´+a° `
2¢ ¯aÙ ¢ ¯ Nÿ
mÁÿ Ø ³ÍamÁÿ uÏ[ü C£aCd Ø[T L2]3Cda £CdA[[[a´Õ2.»2A¼+¹¯2
¯a´zË .dLmCdf
-»+°A¼É 4B.Ö±ĀBº-2A¼.»Cd W ³uL¶3Td ü:+°Bº¯2m4³u 24r»m´ĀsT¯s z+rsaz2´{4r
/´ £Cdj+°Ö ;+°]+°A¼É .Ö±ĀBº
WBºa£ á Cdj¯Ð¯Ða±Ā[ Ly±p Bº2.»CdU {Bºd ØBº-2A¼.»Cd U {Bý+« ¯Ð¯Ða´

uÏ2+°H\C»£Bº P®á C»j6±pC£BºQ[+¹]/A³ua`.Ö_C£T
;+° ÖiÕl°×BÖimu³uj`Bº2B»£Bº-Cd[+« +2Cd+rü2±pd+°;+° µÓmA¼ m¯ÀsJA¼ +¹L+°
´{?«2§ N3m´Õzd a£H[ÿu .»¯ s {2B»£Bº-2Cdl×° T2].ÖBº´[8J>a4qA¼6£¯|a
'A¼a£bā £_ü2 ü¸-Cd[-©Ā2-Bº42?« µÓmA¼BÖi±pdBº
á Cdj¯ÕgX4B:2C»3dl°×_A¤ØA¼üC¹Ā24CdØÿu 8aBý2NA[ ü¸ÿ¢4rµÓ
8aBý2NA[ ü¸Cd´L´vakCdÐ2 a4´Bý±paz2N3dU {BÖi±pdBº
m´X¯Õ§¢´2.dªÿ C£üwa2Bºa+rü4r>[j¯s {2?uaz=u42!q'´2.dªÿ C£üC¹
8aBý/±ĀNÿ[mÁÿ24rI¯l°×2!q3´2.dÿª C£üÿ¢>ØÁa£gü2?ua-u2?«/±ĀAÿ¼ü¢
/´³ÕuCdÖ ¢´ü´LTCd2.»d _Bý.ÖiCd£Ø[mÁÿ24rI¯l°×2!q£?«[ÿ¢+°sü2?ua'
wa2Bº a+rü Áa£gül°û Ö+° »|a [>Ö +ra` Ā m\ qA¼ -T +| ü2 ³Õua`Ø4abāBý
¯2+°ü_ü2 ü¸ >[j2.£az
1a£ zBº-AÖul°×A¼aCd2N"
WBºl°×A¼a|+T"¯Ð´2¢+°[´Õ2.» l°×2Bºül°×Ö+rü ?«§ zA¼t _2Bý.md +°2 2?« +ra`
Ā m\ {2A"-u|4:Q
I-SERVE 151
1a£ zBº
´vaÐ+°|ajf+ra`2-l°ûBºA"
WBº¯aØBºCda24rü¢m´X´ËH2]+°A¼üCd#¸ +°[´Õ¯s£Bº'+°A¼H+°l°×+ra`2
Cda24rü¢ {+°A¼H+° Lm´XD2u[+«+ra`2"A[+«Cda24.dü2 mCd2+ra`2+rA¼
m´XD2_28aBýCda£CdA[.dü£[+«Cda24.dü2+ra`Ö2N-u|4'µÓÐaBºU {BºdØ+°
¯<A¼¦0uü-ÿªT2.dB[+«+°aj+ra` Cd2N=2A¼+°2!q+°aj4B;+° .dü»+°A
+°+°-T[©Āa`24r>[j2.£d».Ö±ĀH
-2A¼ ü¸¯<A¼¦0uül°×+ra`2+°ajA[+«+ra`2¯2+°ü2A[+«+ra`2m4r³uØm4r³u+°
¯2_2Aÿ¼2
m4r³u+°2f-2!q :2mNd2
m4r³uØ2f-2!q Td2'Td»+°a¨¹´[Cds :u
.Ö_C¹2N
ÿª m4r³uØÿu£C£j
m4r³u+rCdj.d ÿª ,
ÿu £ Gu2CdØ+rsÐ
d]yā§2CdjÖÿª ,,´vaÐ¯µ¢¸
[Õ ;+° Td[-ÿªT2.»#´{Bº3Td 2C¹C£AC£jØ[±Â2A¼C£Bº {Ð
-u2?« Td C£AC£j Ø[ ±Â2A¼¢l°× -u|4 :2mNd C£AC£j Ø[ 4B ±Â2A¼¢l°× '
C£AC£j Ø[+« +ra`2 ÿu » ' ÿu ´vLs4r NH ¾´#§ 3 ÿu ±pC» Ā+« ¯Ða´2
T4üCd2N {Ð3Ā+«C£ACdjØ2±Â2A¼
->m¯2d2d»£a2g
ĆCd Ød +°4`¹´Ë,
_Aÿ¼ØC»CdmCda£|4`
CdmC£a£|4` z.dØC»,,´vaÐ¯µ¢¸
:2mNdü ?« ?«+ 8 Td2 JA¼l°× ±pC£Ö A[JA¼ [Õ+« -a£42
8aBºCd2N 3 -a£4r[ Ta£42 .»¯l°×2!q z+«s üDÿ¯s2N +°+° ¯Ă ¯ĂC¹»
.ÿ»N2.d+¹
U {ül°×
¯gü2 ¯+°j2 á2f -[ Bº a+rü a±Āü2?uaz ¯güa´2 -2!q
A»³u 2¯+°ja´2-2!q¯2+°ü2:+° Bº N]£jmCd¯Ða´2a£ {Ð' Bº A[C¹
mCd»C£ACdjØ2¾´#§+¹
1a£ zBº4aA»£U {BýÖz+°¯güa´2 um4A¼ ¯g-K¯+°ja´2¯Ð±Ā ¯g-K+ra`
a´2¯´Õs- ¯g-Km´¯ÕN¤ {2NJa.Ö ´
áa´2' Bý2?«+°2!q¾íAÖiCdVd ¯g
-[´Õps2N'- ¯g um4C¯Ð´¯´{sü Bý2?«¢+°H¯Õ±paz {2#2N-2A¼.»Cd »
A[[TBý4r4as´#B§ º2+°§2-2A¼.»CdA[+«4üĀ2+°a£Ø[Cü\2]+2.Ö2T L2.d2Bý"
WBºa£ ¾Á¼t4rT L2.d ü¯Õ2N8JqA¼Ā+°Ø ¯g CdVd ¯g'- ¯g¢]Cds2
¯ C£¯ÕgX[-2A¼+[K?«¢+°L\/´{u4r¯a£Ð ¯gü¢+°H¯Õ±paz {2#2N'¯ÕgX+«
;+°A¼©Ā§2Cd2.Ö_C£T
I-SERVE 152
;+° -BºT¢;+° »#4rBº;+° 4r[+« u`2»¯Õ +?u§Bºu`2A[+« Cd\H2N+rK
-N±ĀL±paz2N»#4rBºA[Ö2#áw4C£sBº+2Cd A¼a2±p»¯L+«£Bý+« ;+° z[
+°[´Õ2.£Bº3d.d¯s»»#4rBº
-dØ»u`2C¹+?«§ 42:#Öi´{|+ ]y2N

:+°Bý2]=#±paz2A¹Jl°×CÖüĀ"ff-[-Bý4rBº
3 z[-Ö d24r.d¯Õ
£d£ l°×-³u2+ra2 uL±paz2N-N {2!q4r[

:2mNdü Ø ³Ía£üĀ4 {:´{Bº£l°× um4C¯ Ð´¯´Õs A¼µÓül°ûBCÖHdBº2qA¼
CdVd ¯g;+°!q+°[´Õps2N-+°BºA¼µÓØ»qA¼ff-£Bº
»#4rBý+« :A»A¹´Õ]y£4Bºu4r-[´Õ2]3 4r[ÖCd l°×2# z2A¼l°×ÖR®±pdBº
a£ :2Cdl×° .Ö´ ]y2A»T#2!qCdVd ¯gÖz+°-ÿª 2:u {2#2N
a£ m´ ` £+rØü T.£a` .» ¯#´{Bº ;+° Td [ ¯Ă¢ 4?4§« r 4as
¾´#§+¹£H¯jXmµÓ¡C£ØA¼üKAÖiÐCd¯ ³Í[[ Nÿ2.d4ü»4rKdAÉag ¯s {m´+rW2´
.»d q {'Td [-a2g .»¯ +[µmĀsü-AÿØ¼ d2.»dHmµÓ¡X[m´ `24rI¯+¹l°×2B
|+ ü2_N¤Öiÿª 2C¹áCdC£sÐ[4L2]T.£a`.» ¯£ÅÓ¡®+2A¼a £a£L¢+2A¼a
µÓØ»
m_³ujf -£a +2A¼a
T uÏ2 mCd» m_³ujf -£a +2A¼a 'µÓÐaB» m_³uj -£a
:u2?«£Aü ¢H+«±p A¼t J#[?«K Nq¯Õ ³Í £[3mµÓaz2.d-u {2!qm±Āau¤Qÿ 24r
]y´B» ´[[.»¯s´?«+.»¯Õ#¸ 4rA¼
Ö4ªÿ T+°ü-2A¼l°×» +m ° 2
1a£ zBº 4aA»£ Ja ´vaÐ2 Ö4ÿªT+°ü 4L2] m´ĀsT2.£a £?«[ ĀNÿ2.»
m+° [ mCd2 .Ö´qA¼ -u|4 3d ÿªT+°ü -2A¼l°× Ö4ü ]³Í¬u {2?uÖ
4B.Ö´qA¼3wa2BºT L2.d2Bý
4 [+°Ö4ÿªT+°ü4L2] W ³uL¶/CdXsm´+°a`2¢ ¯aÙ ¢;+°ĀL P¸[a£Ð`
m´+a° `
2¢´va£Ða2g ¢ ¯aÙ ¢ a¹ĀVm´ĀsT2.£Bºwa2Bº.¹?u¸»a »a á¸ ¾´?u§Bº 3wa2Bº
a+rü á¸l°û4ü¯2_2Aÿ¼»T?¢ 2'm´+°a`2¢» ¯aÙ A¼4aÙ .Ö´{ l°×£2
Ö4ÿªT+°ü
uÏÿª T+°üff-»Áü'¯2A¼ab 2ā ¢á£ØdÁü4r£Bý#¸4r4B 2-a2g .»¯ l°×£2
:+°:´{Bºa£ zBº»¯Õ m´µÓ l°×¯ Aÿ24r WB º /CdXsm´+a° `
2¢[ uÏÿª T+°ü á¸ +2Cd alû°
I¯+[+2Cd LyT L2.d¢Cd£Bº'Td ü4 [¯s W ¯ Aÿ2¢+«m´W» At2
WBº a£ »A¼ aÙ2wa2Bº a+rü;+°?« m´ Xs aÙ2wa2Bº [ Xs aÙ2 m´ Xs
aÙ2¢ {£Bºm±Ā`2±paz£¯|aÖ+°2 #=Cds+¹Bº£Bº=ü¸´{Bº[CdØÖiTXs+°
mµCdĀjas+r Ø+°ajü¢[ 4BÖi {2?uBº
-u|4 -»+° >jü±Ā# {2Bº4r {2Bº4r 8A¹ ;+° ´{`Ø2 +°ü¯Õ ]y £Bý¢ T»+2°
Cd¬CdsCd2NA[ ü¸£Bý¢Öia£4Ø2±Â# L¯s2NA[ ü¸Cdk+`«¯s2N3AÿØXj+°µm¯s2JA¼
mµÓA¼¤¾á4Cd2NÖ+r[4L2]T.£a`ÖzA¼Cd2N:A»ÖzA¼?«Ö4ÿªT+°Q[ á
µÓ¡ÿ.q yd ā
µÓ¡ÿ2ª f-2!qÖ+°2 A[JA¼:.dyā :+°BºÖzA¼Cd2N4+°A[ áµÓ¡ÿq.dyā
m+° 24r£BºmµÓ ` £NT.£a`+¹¯24a {ü3mµÓaz2.dBº2ÖzA¼ü¾´BºC£Bº
I-SERVE 153
¯Ðd24rCd ¯Ă¢Cd» AÉ¼l°ûBm±Āa2DÿĀsBº£Bý¢-LBºÐa£Ùü-Bº42?«-¯ü
Td 2-ag Bº2m±Āa2ÿª Cd2N:Nwa2Bº ÿª T+°Q[ áT.£a`'A¼µÓ ¢ ¯Ă¢
ÖüúT.£a`mÁÿ 24r {2#2N4+°'ÿª T+° áT.£a`
3Cda£CdµmĀsü[akd2Td2¢¯2A»³ÍüCd\Ù±pC£azm+° 24r-CdBºC£´ĀmµÓ ü¢
[ ¯Õ2.dB[+«/C£Ă³u2.d´ÕĀsBºÖia£4Ø2¾á4Cd2N»A2C£ÿuØ¯2¾´L\dAÉagÖ ¯s {
JA¼ A¼Õ§ ¾á4Cd2N:A¼2C£m±Ā´2]+° TdüJA¼ ¯2¯+«s Cd\Ù ±p Bº2 ü¸ ]y´ËHCd2
-2A¼|+'ÿªT+° á-¯2¯+«s
'ÿªT+°l×° ü+ra`Ö-¯242wa2Bºa+rüÖzA¼?«NĀAÿa`-¯242
»
+°as4rA¼ÿ¢+°s4rA¼f-» 'a+°Öa´2¢ {2#2N:N:N¯>Ā24CØd 2 ü¸
mµÓ ` £A¼ü ü¸¾á4Cd {2#2N
'ĀAÿa`-¯242 zA¼a4r zA¼a4r
»+°as4rA¼'µÓÐaB» +°asf-» ÿu£ü
4B a4´Bý±paz|+ ü2-+°asCdÐ2C¹ 24r {2Bý±pC£Bº:+°Bº[NAÿØ¯2m±Āa2ÿª2
- {Cd2N-N[LÐ+°ü¯ Nÿ¢+«ALI¯s2N:Nmµ}Ö-¯242:N B¹ÿªT+°:A»
-¯¬i-¯2¯+«s
a£ ' BºÿªT+°ü¢ÖzA¼?«ÿªT+°6
µÓ¡ÿq.dyf=uÖzüw+CdsCd2A¹.Ö´Bº2
+°2§ -»+° >£jü ´{ùØü +°H¯Õ ]y :N Özüw+CdsCd 2N ;+°´{Bº -N Öia£4Ø2 AÐa£
Özüw+CdsCd 2N;+¹ĀLµ2XAÐa£Özüw+CdsCd2N;+¹ĀLÿª+«s AÐa£Özüw+CdsCd 2N:u
-»+°a+rü4rÖzüw+Cds .dyĀAÿ¼l°×BºCdl°×µÓ¡ÿq.dyā8 aÙ2¢Özüw+CdsC¹2A¹4 [2.d+[
3 -2µ[ -Dÿ N¤ á.d+¹£H 3 -2µÓ2 ¾´L\ 4Qt mÁÉ¼ ÿªT+° Cd» -2A¼l°×2#2N
mÁÉ¼ ÿªT+° 4?«§´BºÃ+Qt¾íÿªT+°üCd»-2A¼l°×2?uaz
1a£ zBº4aA»£;+°Bº¯A¼Ð2µÓ2¢´{#§qA¼¯>Ā24CdØ2qA¼3AÿØXj+°m´¯24rüJA¼
3¯+sqA¼-u2?«£Bý+« Ö+¹±Ād28AÖi£ {A"
WBº a£ -u2?«£Bý+« ¯2Āa» 0ud2 >j á2á£ .dm+° ´Lmÿª `2¢ =´{B¹
-´{Bº´{`Ø2+°H¯Õ ]yÖzA¼?«ÿªT+°£Bý+«-2AH-2Cd+°2!q a¹/±Ād2qA¼
1a£ zBº ¯|a ;+°Bý+ « ÿªT+°ü -2Aaz£Bº m±Āag Öz A¼ü¾´?u§Bº £Bý+« ;+°?¢
ÿªT+°¢¹wa2B¹ ÿªT+°¢¹ B¹ ÿªT+°¢¹ £ü4¹ ÿªT+°¢¹ {2Bº4r a`2
¯2ÿªT2]2A¼l°×2!q-´{Bº£Bý4X8T?«"¾í>jü¢ P®ÖzA¼?«2S+#§+¹ ü¯Õ2A»£"
WBº-u+rA¼Ö4ªÿ T+°¾´L\+Qt±Ā´2W¯s ¯2s N-2A¼.»Cd Ö4ÿªT+°ü
Ö+« £Bº Aÿ¼Ø¢ a`« ¯s3Ö4ÿªT+°Öz+°-2µÓ_?«§´{`Ø¢+rü¢>jüDÿ¯s2N
-+°Bº +2Cd +rü2 ÿ¢4rü-ÿªT2]£+°3Ö\´LµÓ¡A¼¤BÖi 1 2Cdü :ÅÓ¸¢4rKqA
4` 2Cd¬i¯>ü4³Íü¢4rK >j=CdsC£Bº-+°Bº´vaÐ>j£¯£_ü2.»Cd
´vaÐ2C£8a+°ÖÖ4rÿuØ¯2.»µB¹A[»+Ā\ĀsBº
a£ :´?« al°û.Ö´Õ BºÿªT+°ü¢m´´2.d2ÿqA¼_N¤C¹+°[´Õ¯s {2#2N
4+°' Bý?«K+°H´Õ
um4C ÿªT+°f-2?ua'ÿªT+°ü2A¼l°×£L+«¢+°2¢+2Cd
4Áa 2¾á4Cd2N£L4Áa£[.d¯Õ:Cdaül°×l°ûB' aÙ2JA¼3¯+«s¾á4Cd2N
I-SERVE 154
4 [+° W ³uL¶/CdXsm´+a° `
C¹.Ö´Õ ´?+§« ü° ¢ Bº ÿª T+° á
Cd ¯f ÿª T+°
á
-¯2¯+fs« -£Bº:+°Bº=2A¼+¹ Bº ÿª T+°» -¯2¯+s« -[´Õü¯s £Bºa£¢»ÿª T+°ül°×
´|a¸ ¾´#§Aq ¼ A[+«±ĀCd á
Áa£¤uÿ f:´{Bº¾´#§¢» á
CdaØff8Bº ÿª T+°l×° ±ĀCd

á
CdaØ4f:´{Bº¾´#§¢» á
TA»³u z+°Cs fd :u BºĀa¸ á¸ ayB[_?«§ ' á¸ JA¼
3dl°×3¯g qAK¼ |+ ü2Td » z<Ø K l°×-ag {Cd2N:+°Bº ÿª T+°ü um4C ¯Ð´
¯´{üs 4rTÿu42.»d Bº24B4 [2.dA¼4Ù Td »
:+° £üÙ ÿªT+°¢[aÙ`.ÖiCdØĀ+rC£a2m±Āa2ÿª {Cd2N Bº ÿªT+°4?«§
.»¯ l°×+Qt£üÙ N-2A¼l°×2#2NQ[[-2A¼l°×£ÅÓ¡®m´´2.£[¯Ð´¯ 24r.dĀsa
-2A¼|+Q[¯Ð´ÿªT+°-2?ua/CdXsm´+°a`2¢[´?§[_?«§'ÿªT+° á
¯C£sÐ´Xsf
6A¼ ÿªT+°¢AÖiÐCd£¯8 mCd2T\H {2BºA¼¯Ð¯Ða´-ÿª 2[µÓyü24r {2#2N
'¯ÕgX¢ {£Bºu³uØ24r+[´ü.»¯s {£¢¢´ü mCd2¯´Õs¯ÕgX¢ {#¸4r
{2?uBº -2A¼ q̧ ' ¯ÕgX[ ¯´Õs ÿªT+° -£a ±ĀCd ´?+§« ° m´+ra2 ' ÿª T+° á
-¯2¯+«sfQ[[-2A¼l°×£Bý á
m_³ujTA¼ÐaBºf
6A¼ ÿªT+°u4r4?«§´Bý+Qt3Ö\3a ÿªT+°¢+«m´W» ĀsBºQ[ á
CdVdf
:CdBº´L´vak24rU jl°×sBº|+ ü2m±Āa_¤_ü2.»Cd µÓVa2Aÿ¼L2] {2?uBº¢úÖüú
l°ûB 32A¼ ´L´vakBÖi {2?uBº ±ĀCd ´?§ m´+ra2 'ÿªT+° á
Áa£¤ÿu f Q[[
±Â2N£Bý á
m_³ujTA¼ÐVdf
8Bº ÿªT+° á
TA»³u z+°sCdfQ[[4L2].Ö ´2A¼l°× #üq {'¯ÕgX[+2A¼a
W {Bº£a+2A¼a
ám_³ujf-£a+2A¼a
m´+°X´{aT»+°2f-£a+2A¼a¯ÐaÙ2
-£a:u-»+° 2N-»+°a+rü á¸ ¾´?u§a'¯ÕgX[-2A¼l°×£Bý+« :+° P®A¼¦<2
-2!q m´¯+«s qA¼±ĀCd´?§ m´+ra2'ÿªT+° á
CdaØ4fQ[[-2A¼l°×£Bý á
m_³uj
TA¼ÐLB º f
a£ '8BºÿªT+°ü¢m´XÿªT+°lû° -BºÃ2´B»N+¹L+° ;+°!q
-N+r£H:N
+r£Hf-» +¹L|+´Õ.Öy+« A¼´{!q4u4r-Bº4Bº4£-BºÃ´BºCd {2#2N'+¹L|+
:2mNdü4r£¯ü4r¯2ĀaA¼§ü4ra+°a+rüa±ĀüI¯l°×2# {2#2N
8C££» ¯2Āa
:A¼ ¯ÕsÐXdj¦,,´v¯µ¢¸

:N+r£H:N+r£Hf-»3¢.d»¯2Āa2
:N {2!qa£4AÐ» ©ĀA¼ü ¯Ă3 LĀsaz-´{Bº8/Áµ» ü ¯Ăl°×´#§ {
mĆ£Ø³Ía m´m+«d üC¹3µÓ =´?«+°´{BºÖl°× u4Cd {2BHÁa£gü ÿuT2.dl°×2B
{2BºB[ ¯Ăl°×»a£H¯2+°uü3´{+¹£H
7a¤Ðu³LÐaÁ»Ø
.d+°WyCµÓ`¹XCdC,
-¯2+°ü¦á2mµ}d¦
¯+« saÿu ØC»,,´v¯µ¢¸
I-SERVE 155
.»Cd ¬Cd+s [ -a¯s £ ;+°Bº £ # TBº2qA¼ ¯2+°ü2 ql°×2B /2BºBº»
/CdsÖCds Ömµ}d¯ĂA[[=2A¼l°×3.dL2.da"
a£ P®.Ö_Cd£T
_³£mCd+« z|+s
¯2|+±ĀNA¼ z.dØC» ,
¯2+°ü2á¹_2Aÿ¼ ¦
CdA¼ÿu¹T z+°sC£,,´v¯µ¢¸
=l°× #¬2A¼l°×"¯2m4³u24r.Ö_C£T¯2+°ü»_2Aÿ¼2A[[ NH2.d+¹ Bº»
T z+«s'Td[m4³uÕ 2]-³u2+ra +ra£ü´LCdØO2.d
-³u2 »X¯2TA¼
A¼¦<C¹T z.dØC»
-¯2TA¼ T z.dØC»
dQ´ÕĂCd2¯ .da,,´v¯µ¢¸
a£
»£Nf-»3¢.dü {2Cd+rü A¼¦<2±pA¼-T±pC»A¼¦<2±pCd2N z+«s
üDÿ¯s2NKl°×8N+r£ü2!q-A».»¯+¹
4 [+°:+°BýC¹£Hj+« ³uL¶ '[a£Ð`m´+°a`´va£Ðag2¢.ÖÁ¼ü.dl°×Td 2
´vaas z2N +rK ' Td2 -2C£ - C£a ´{aBÖi a£ zBý+« .Ö´Õ#¸az2N m42AÉ¼
m±Āa2ÿª2¢Öia£4Øm´+°a`2¢
£CdØs ¢Ï¹Cd>Ï¦
p¯Õjµm ¯sNÿ+ra£,,Öia£4Øm´+°a`2¯µ¢¸
oXs4rCÖHd[£Bº+rA¼u4rCÖH¯Õ£Bº4rA¼-u2?« Ā ØB» 'm42AÉ[
.dA¼ B[+« -aÎBº-[£Hj+« ³u|a¶ ¯Ðd24r.Ö±ĀBº-2A¼ ü¸:´{Bº WB º.Ö´Õ
TdEĀ ØĀAÿ¼l°×Bý+« =u-ÐazĀsÖ.Ö´ ü¯ÕuAÿ¼ØCd;+°?«T\H {2NA[
+¹¯2£Ej+«ÿªaAÿÐ>¯2£A¼a´24rwa2Bº¯aÙüÖ]y2]£Hj+« ³uL¶'´va£Ða£g[
z\2.d¢Cd£Bº ÿªaAÐ$Bº2!q £Hj+« ³uL¶ WØBº a£ dù[ A» ¢+° ¯ÿªü¢
4r2.»¯Õ£BºÖ4£Wm42AÉ[+«mÁÉ¼ mµ¢Cd'TdüA¼Õ§¢¾´#§+[ 2
¯aÙ¢+« m´»WAt2
ÿªaAÐ ¢Á»µÓ z
ÿªaAÐ$Bº4aA»£ W ³uL¶:2Cd.Ö±ĀBº4A1a£ zBº¯Ðd24r- C£a´{aBº

4A3d:2+r¯2A»³Íü-Bý4rB"q+° uÏ´L´vakBÖi {2Bý±pdB"
4aA»£1a£ zBº- C£a´{aBº ¯Ð.dyā4r- uÏ£[3³ÍÐ[2]áü+¹¯2:2Cd
¯2ÿu`.»µBº3dl°× uÏ2-2A¼+¹ Bº2¢+°§28 z2N"
I-SERVE 156
L£¢?«£ÅÓ¸ 4X8T?«"£ĀAÿ¼-CdØü2£- uÏ2-XĀ2mA¼2-2A¼.»Cd
3mCd24r-Bº4Cd£
£Ej+«ÿªaAÐ u:+°a£ zBý+« m´µÓqJC¹.dqA¼ 24r[µÓyü24r {2Bý±pdBº
ÿªaAÐ$Bº4aA»£-A»3µÓyaØ2a£ zBý+ WB«+>L\¯2ÿu`-2C£JAÐa£»
T£»:u|4 {£a£ zBº¯ Nÿ¢+«ÖR®±pdBº£u2?«-üüCdL2.»AÖu"
£Ej+«ÿªaAÐ u8QA.dl°×2BÖzCds2-2C£Kl°×.Ö±Ā:+°'Td[K¢K».dLy2.d+[
NÉ2.d+[Cda].d.d+[;+° [µÓyd[+« a£ ü¯Õ {2N-N {Ð.ÖdØ ü¯Õ´[6C»
a£ Wü ¯2ÿu`-2C£

» uC£[U [sdmCdd2CdØDÿ¯2TµÓ[sff
-»»A¼£+°Ø2Öz+° aÙ2¢Bý.£az:N4r+°- ĀgmCdd[T.£a`.»dBº2AÐa£
CdCdsÐ [akd2 .» ¯ TAÿ2 ;+°?« {2N -N ¯üÿª» +°A -[ WBº 1a£ zBý+« A[[
mĆØ» +«2]T L2.dl×° 2Bm±Ā¯2\+°£+rØü¢+°H ´µBºK+¹¯23- ĀgmCdd T.£a`¯2m4³u 24r
.»¯Õ¾´BºC£T
TmCd Kl°× ³Í£+rØü-ag2 CÖü¯ 6£ ¯|a.ÖiCdØ2 +°2!q Dÿ24r ' m´´2.d2
{2A¼[ÿuT¯sKl°×»Ð-BÃü+°H2.dl°×2#£Ö2A¼l°×":´?«w+i£».Ö ´/±Ādü
-Õ2]]CdsµÓ¡N¤ ĀNÿ2.d+¹
ÿªaAÐ u - ĀgmCdd [ 4L2] l°ûB Kl°× =l°× 4r .Ö´+°a qA¼
'm´´2 .d2
¯CØd 2f-» ¹ Xs[
um4[mA¼f-2?ua
Öül°× 4r/£[f£Bº2?uBº+rK[ u[+«£Bº
- uÏ[mA¼¢ {£Bº-2A¼|+'¯ÕgX[
um4[mA¼f-2#£
-u2?« ³uA¼d2¢.ÖiCdØ2-» Q´2ÖH\C»'- uÏ[mA¼ ±pCd2N- uÏ2±pC»
m´´2.d»±paz2N+°+° {Ð- uÏ£[ Nq¯Õ uÏQ±Ā[ÖH\2.d+¹
m±Ā9r¯Õs.da»£¯Õs
¯s ¯aÐTA¼2¯0q ,
TN¤ Aÿ»Ø´ÕCd£¯Õs
¯´ CdsTA¼2>4C,,´v¯µ¢¸
¯0uÿªaAÐ u'm´´2.d2´vaÐ2qA¼] a¹¸qA¼-2A¼.»Cd Aÿ¼Ø¢l°ûB:Nq[A»
q+°±paz£+°[´Õps2N-2A¼|+
'm´´2.d2;+°¯Ð´2f-[m4³Õu2.d
' -AÿØCdj µm¯s2 =[ Āa¸ T£ ¯Ă¢+« =+°+°±p B[+« +ra`2 ´vaÐ±Ā±Āq
+°+°3±Ā´2±p Bº2+¹¯2 {ÐÖzA¼#¯4 `qµÓÐa3a£Aÿ¼.ÖazØ
U {ü ±Ā±Āq 'µÓÐaBý .»X¢[ ±Āµü +°+° ±Ā´+°d2 +¹¯2 {Ð 'µÓÐa¹±Ā¯
.ÖazØ
3Cda£CdÖia£4rØ[¯2±ĀN2.d+[4?«§á.d+¹[µÓyü24rl°ûay[¯2Āa£#+r[
´LMH2.d- 24ÅÓ ÖA¼¦0u[TBý]¾´#§]A2A¼´Ë BÖi¯Ð.dyāBÖi {á CdjÿuT2.d
I-SERVE 157
:2Cd+°2!q .»d ü¯Õ2NqA¼
ÿªaAÐ$Bº4aA»£J-m4³u2 ü¸£l°×CÖHd ü¯ÕA¼2C£CÖH¯Õ2N
Öia£4rØCda¹_2Aÿ¼¦
¯2Āa£Cda¹L´{¦,,´v¯µ¢¸
Öia£4rØ[T2]_2Aÿ¼ {qBº¯2Āa£[T2]µÓmCd {qBº-[-agÖ2N
:´{B+°]m±Āag:2Cd al°û WB º.»¯Õ¯TµüÖ¢Aÿ¼ÖzC£s[+Āa£2µ[
¯2m4³u 24r£l°×.Ö´2Bý
ĀAÿ¼p±Ā£üm´Tu´ü
£Ej+«ÿªaAÐ u8N.Ö´Õ£´va£Ðá T.£a`.»¯Õ[4ÙC»qyKm´>Ï8Ö±paz2N"¯|a»»
.Ö_C£ 2BºØ+°Ø zÖzA¼¬i/´[Cdsü¢mµÓ¡X.Ö´ÕTd » W ³uL¶¢Nÿ2.£Bº
3d.Ö´ÕTd üÖ#¸ Ö#¸4r.Ö_C£T
µÓ A¼ N#¯2´Xs[ĀNÿ2.d+[A[AÐa£
[ÕA¼¤+°ajü+r Ø+°ajü +¹£H
T»2mNd¯2Ö42 ü¸+°H4| ¯<2JNÖ$
Cd\2Ù .d+¹£H
¯Ă A¼ {4r.»¯+¹£H
3¯¯ÕN¤[ĀNÿ2.£H
mµÓA¼¤C¹ ¯Ă[ajü2.»¯+[m´` >´2
m±Āa2Dÿ2.£HA[C¹±Ā#m±Āùd ü.»¯Õ
-2Cd¦+°a`µÓ¡N¤[ĀNÿ2.d+¹£H
-´{Bº:2mNdüTdü2]mĆ£Ø³Ía2
.»d H-2!qÖl°×42O»dH
-´{Bºm´Tu´m´m+«dm±Āa2Dÿ2.£H
+ra` ØX|a|+`
+raØĀØÿu [µÓyd¦,
m´Tu´TC»ØCdC
CdA¼ ØCdÐ[µÓyd¦,,
-[3a¹Ø+«s-2!q+raØ+raùü Aÿ¼Ø¢+raù[
T2]+ra£Ø[+« »|a-¯ÕsCdÐ2qA¼ ?«§[T2]l°×2Bºl×° »|a-¯ÕsCdÐ2qA¼-Q:Q;+°!q -»
[µÓydCdj+°Ö ÿu m´XÖ#§¢.»¯l°×2#ÖÅu®H:A»m´Tu´2
£.£a2ÿ`
ª 2T+ra¹
£ Aÿ»d2 Xs|+C»Ø ¯CdØ2ff,,
I-SERVE 158
l°×2Bº -»N á mCd» -N |+ ü2 T+ra2 a ¯CdØÁag2 !q§ -»
.ÿ£2A¹4Ø´[Cd s £+°Ø2l°ûB'm´Tu´m´m+«d »¯]ps2N+°+°ÿaª A Ð uA»³u 2:2mNdü
¯Ă _N¤ |+mCd9¡ÏBº ÖzA¼¬i £?«[ ;+°?o+°?«4r I¯+[ 8N 8 +ra`2 ü¸ >[jps2A¹
3¢]2.d+[ +raØ a±Ā[ m+«2N Ö#§4r -¯CdØÖ A[[4r ÿuT2.dl°×2#
[µÓydCdj+°Ö _N¤C¹=´?«+°´{Bº¾íÖ#§+«ÖÅÓ¡Cd {2BHKl°×¯üÿª24r {2#2+¹¯2'
Ö#¸l°ûB LkĀs.dBº
ÖzA¼#
¯üg A»³u »»ff-[m±Āa2Dÿ2.£H.da| j2mNdN¯2´Ë Cda´Ö '¯üg A»³u 2
A» C£¯ Õ§ a´Ö Ta£?Æ´{aBý¢2.» ]y2N+°+°Ta£?Æ´{aBº+ra`2¯üg A»³u 2
+raØ2-2A¼ ü¸¯güA»³u2-¯CdØ2-2A¼ ü¸-N»+rA¼Ta£?Æ´{aB»»-[ÿu
.Öd ØHQ[»¯2m4³u 24r
¯güA»³Í [Ta£?Æ´{aBý¢m´Tu´.»dHf-2?ua:+°¾í
' #ü:u|4-ag2.»¯+¹
Ta£?Æ´{aBº2!q¯güÿªCd¯ Õ§:Cd[+«+ra`2¯+°jÿªCdH24¯ Õ§:Cd[ ´|a
³Õua`Ø4abāBºK¯güA»³u 2¢ {2B»U£Cdj'³Õua`Ø4abāBý¢m´Tu´.»dH
³Õua`Ø4abāBý+« +ra`2mX4ùCdjl°×BÖi Ö±ĀNÿ +°H\-£Ø+°CdBº+°+° ³Õua`Ø
4abāBýk -£Ø+°CdBý¢m´Tu´.»dH
-£Ø+°CdBý+«+ra`2¯a£ÐNÿ©ĀÖµÓ¡A¼¤m_³uj+°+°-£Ø+°CdBýkµÓ¡A¼¤m_³uj¢m´Tu´
.»dH
'm´Tu´ÿu A¼Bÿº´Bý£+°Q[[m´` >´2C¹-¯2Aÿ2.»dH=u42!q
= m´` 2¢[
-f+ra» Ta£?Æ´{aBº
D m´` 2¢[
/f+ra»³Õua`4abāBº
¯Õ m´` 2¢[
f+ra»-£Ø+°CdBº
Bý m´` 2¢[-a¤ mCd»µÓ¡A¼¤m_³uj
+°+° m´`¹±Ā¯ .» ¯#´{Bº
-f+ra£[ /+ra2¢
/f +ra£[ +ra2¢
f
+ra£[-ag mCd¢m´Tu´.»dH
: a¹ a+°Ö m´Tu´ m´m+«d {2N ' m´m+«d ¢ A»³u 2¢[ ÿu4rüC¹ m´Tu´
m±Āa2ÿª2- {Cd2N-AÖu42!q
i)A»³u 2¢[ 2¯ ÿu4r[+« +ra`2ÿ ª T+°+°' 2¯2-2C£ÿª d [ÿu
.»d H-2!q 2Ā[ÿªT¢m´Tu´.»dH
ii)µÓVa2¢[a+rs[+«+ra`2>ü2+°+°a+rs[>ü2¢m´Tu´.»dH
iii)µÓVa2¢ {2B» »BýµÓ+«s£l°×ÖzA¼¬iTCÖi>¯ ÿu4rü[m´¯ÕN¤£?«[ ³ÍC»>¯Ă¢
m´Tu´.»dH
iv)µÓVa2¢ {2B»m±ĀùN£dz {ü.dü2ÖzA¼ i¬ T£dzÿu4rü£?«[ ³Í£dz {¢
m´Tu´.»dH
v) µÓVa2¢ {2B» 3+rµ[ ³Í+rµÓ2¢m´Tu´.»dH
vi) -u|4:2mNdü4B£?«£?«+raùü¢m´Tu´.» d H:2mNdül°×+raùü
¯+°jÿªC£üJ?«»3dA» Cdü á¸C¹ Ø ³uL¯s {2?ua+°+°3d:2mNdü3d
I-SERVE 159
A» Cdü¢m´Tu´.»dH-AÖu42!q
vii) .ÖT-» :2mNd[
N|4t Cdf-_B» ¯+rj+rµÓ2¢m´Xu´.»dH
viii) .d|aj2mNd[
TA¼ØA»t Cdf-_B» ¯+°jÿªT¢m´Tu´.»dH
ix) »mC»2mNd[
3NCdØfBº_B» ¯+°jC»>¯Ă¢m´Tu´.»dH
x)
£ü+°f-» :2mNd[
a`Bºf-_B» ¯+°j>ü2¢m´Tu´.»dH
xi) zl°×-»:2mNd[-u|4Cd¢[m±ĀùµÓ+«s[£dzA» Cd-_B»¯+°j£dz {¢
mú´.»dH
xii) £+°yā+«s[-\¢m´Tu´.»dH
xiii) ³u ¯s2mNd[:2mA¼[¢m´Tu´.»dH
xiv) ±ĀA»2mNd[Tk {¢m´Tu´.»dH
xv) T¯a»2mNd[TmCdA» Cd¢m´Tu´.»dH
xvi) /´ ¯g2mNd[+°µÓØ´ m´ u´X¢m´Tu´.»dH
xvii) ¯Ă.d2mA¼Bý¢m´Tu´.»dH
xviii) _N¤[m_³ujÖ[¢m´Tu´.»dH
ÿªaAÐ u'A» C£Cdj+°Ö m´Tu´ü[?«K»»A¼ m´ ù[_!q§ .Ö_Cd£
»¯Ð2Cd24r+°H2]T4r {¯ Õ§¢[A» C£µÓl°×sq ØÕ§¢[:2mNdµÓl×° sü4rN\ .£yaz
4+°mµÓ¡X'TAÿ¼24rµ¯Õps2A¼[ {Ðm4³uÕ 2.d
'wa2Bº m´Tu´m´m+«d ¢l°ûB] L+«T\qN
C£Ta£?Æ´{aBºfk »ÿu »'
Ta£?Æ ´{aBý|+-a¤ £VµÓÐaBº[ a¹ á:CdB» ¯ ¯s´2.dÿªC£ül°û3Aÿa2
'Ta£?Æ ´{aBýk ³Õua`Ø4abāBý¢m´Tu´.»dü[´vaÐ».Ö±ĀA[+« a+°
m´m+«d l°ûB {2N-Nl°ûB.Ö_C£T
' m_³Íj2Bº2 {2N 4A A[+« wa2Bº aw #¸ ´2S+°Cd ÿªT {2N A[+« wa2Bº aw #¸
´2S+°Cd >ü2 {2N A[+« wa2Bº wa#¸ ´2S+°Cd -\ {2N A[+« aw 2Bº wa#¸ ´2S+°Cd
£dz { {2NA[+«wa2Bºwa#¸´2S+°Cd3+rµÓ2 {2N
+[.¹#¸ '´2.d ÿªC£ü;+°A[+°2!q ;+°?«
Á»¯Õ wa#¸ =l°× f-[£+rØü£az
-´2S+°Cd´2.dÿªC£üA¼Õ§¢¾´#§+[3¬+°ü.Ö±Āa»´2S+°CdÿªC£üA¼Õ§¢
¾´#§+['¬+°.Ö±Ā
4 [+°»A2Cdü¯Õ§ m´m+«d m´+ra2¯Õ§ Bºa+rü+ra`¯Õ§ ¯+°j ¯Õ§ ¯üg ¯Õ§

J?«¢+ra`¯Õ§ -2!q üm´+° XQ[¢2] .»y3 a`µÓ+s« T|+´ µÓl×° s q ¯+°j ¯Õ§ 3 a`µÓ+s« -2!q
{¯AÐ¼ ¯s {+°[´Õ2.dl×° 2B.» ¯µÓ+s« T|+´ µÓ+s« -2!q-¯ü ¯s {Āg2¢TTAÿ¼ Áa£gü.d´Õ2.»
µÓ+s« 'T|+´ µ +Ó s« üm´+° XÖz+°-2µÓ4+°Q[¢mX4ùü2?uazQ[¢2]¯+°j ´2.dªÿ C£ü
3TabTā ĀsazJ?«+| -´2S+°Cd´2.dªÿ C£ü[ a¹ áJ?«zÖ +°¯CÐsd 4ù2µÓü¢2]´2.d uÏ2» mNdü
>[jĀsazJ?«zÖ +°a ¢4ù2µÓü¢2]´2.d+a|° j2mNdü>[jĀsaz:+°J?«¢T\H {CdÖ 4ù2µÓü
-azA¼4B;+°m+° 2¢;+°A[C¹;+°?« +°H¯Õ±pC£az=u42!q
I-SERVE 160
¯+°jÿªT[/A³ua`4rI¯l°×2!qQ[[wa2Bºÿu4rü4r.»dH-2A¼¢;+°ÿu42
-u|4 {2Bý±pCd2NT\H-a¤ÿu42£ü4 z+°Cd2N3£ü4 z+°üĀg2¢
'm+«2No j¢.d´Õ2]#¸4r:CdaÿªC£ü-2µÓü ]y.»aC£az
>ü
1/8 1/8
-\
ÿª T
1/2
£dz
1/8
1/8
3+rµÓ2
:´{BýN ´2S+°Cd ÿªT %Cd2N Q[|+ a¹ á ¯gü ÿªT ¯+°jÿªT :2mNd
4¹.da2+rA¼¯güÿªT:2mNd4¹.da2%Cd2N:u|4T\HÿªC£üTd2¢4B
´2S+°a`m´m+«d7³Õu2.d+¹4ü2 {ül°×:2mNd4¹.da »Ø´2.dÿªC£ü¢8;+°?
¯Ð.dyā2 4rA¼ m´XA2?¢¸ :Cda .dCd abāC£ü -2µÓü +°H¯Õ {2Bº» {2?uaz :u ´2.d
ÿªC£ü+°H ¯m´m+«d´2S+°a`2-2?ua:u+°ü 4r8aBý´2.dÿªC£ü´2S+°Cd
´2.dÿªC£ü-2?ua
ÿªaAÐ u'¬+°ü #=u {£'m´Tu´m´+°a`2¢ l°×+r ü¯Õ2N;+°
ÿªC£[+« a+°?« +ra`2+ra`2¾Á¼tN+raØ2]NJ#[?«K;+°A[¢;+°?« m´Tu´
.»¯l°×2# a££H ÿªT+« +ra`2 >ü2 4+° ÿªT[ >ü2¢ m´Tu´ .»dH -u|4
>u[-\¢m´Tu´.»dH-\[£dz {¢m´Tu´.»dH£dz {3+rµÓ2¢
m´Tu´.»dH
:um´Tu´.» ¯s3Ö\+«H24µÓVa2 mCd»T\H {2#2N
£¯£ÿªCd ¯+rjµÓy
+°a£jTA»ØCdAÉÖi .d,
A¼µ}2mNd ¹_N¤
|aCdH¸242TA¼abAÿ¦,,´vaÐ¯µ¢¸
:+°Bº H24µÓVa2-2!q´vaÐ£¯ü¯+°jÿªC£ü6A¼ +°aj-TA¼Ø uÏ+°|aj2mNdü
Ń ¯Ă_N¤':aÖi-2µü4Xs
'TAÿ¼Öm´Tu´m´m+«d ü¸3Ö\¯g¢±ĀNÿ[A?«Öid+«s+°¯+°jµÓVa2A¼4ÙL+«
ĀsBºA[ ü¸£Bý¢¯42 NH±paz#¸¯+°jÿu42 mCd2T\H {#¸- {Cd2N'
¯+°jÖid+«s+°ÿu4r[¯+°j¯ Õ§6³Õua`Ø4abāBý¢m´Tu´.»dH
ÿªaAÐ uK++°¯2A»³u2a£ .dy³Õua`Ø4abāBýk.dCd aj<m_³uj-2?ua4A.dCdaj<
m_³ujÁ¼j2¢2] ´{?u§Bº2?ua4A -2!q -Cd[+« ;+° Öid+«s+° A»³u 2 {!q§ 4A:CdBº
I-SERVE 161
¯ Õ§¯Ða´{Bº=u- {C£Bº"-[:N¾Á¼t]|+J4rA¼¯+°j¯ Õ§¯Ða´{BÖi³Õua`Ø
4abāB»'m_³Íj2Bº+°ü+¹¯2 z2A¼4rCd++°.dCd aj<A»³Í [+°H2.dl°×£Bº-N+°HCd
A»³u » 4+° ĀAÿ¼l°×Bº A[[ ´?«§2.d+¹l°×2B ³Õua`Ø4a£bā+ra2¢» Cd C£ m´Tu´
.»¯+¹£H
' ´?«§+°¢» Ö#¸¢ .Ö´Õ#¸4r ³Õua`Ø4abāBýk -£Ø+°Cd2 ¢ -£Ø+°CdBýk
µÓ¡A¼¤ .ÖiCdØ2¢m´Tu´.»d H
¾í .Ö´Õ£?«¢¸-£Ø+°Cd ¯ÕgX»Ā2<Øü
m´+°Xf-2?ua»A2Cdü
df-2?ua
C£Ll°×ü
-` {üf-2?uaA¼¤ü
¯2 Xa´Ö -TA¼Øf-2?uam´ÅÓd +rü2¢m±Ā´2]+°
Áa£güK'-£Ø+°Cd2¢» EÖ±pC£az-´{Bº£?«+« »a4r-¯ÕsCdÐ2qA¼ P®¯Õ§
¯ d2¢-£Ø+°Cd22.»¬?i +« « Āsaz3+rµNm+° 2¢¯Õ§ >a4Cd2NA[+«Cdüm¸ +«2A¼ü4r
ÿª ØNm+° 2¢¯2³Ía2>a4Cd2N-2A¼|+m´Tu´m´m+«d¯2³ÍaTAÿ2¢8a£#
.»µa
'TAÿ£[ 2Bº+¹Ø´[Cd s ¢;+° 2mCd2¢mµÓ¡X Cd¯]2]2N

£2Cd¦m´>2Ï _³Õu¦m´>Ï2
m´>Ï2£m´>Ï2
m´ uÏ´Ëff
-N¢´Hm´ uÏ4rA¼_d?«m´ uÏ+rA¼m´>Ï +°üQ+rA¼m´>Ïq[Q4rA¼-N´ËKÿªT2]
m´ uÏ +rA¼
'£+°Øÿu42.»Cd3/´[Cd sC£Ø4TAÿ£[¯]ps2N-#Cda £Cd

-A¼µÓØ Ø ³ÍaØ m4r³uØ

ü+°` ]2CdØ ØÁ»µÓØ
»+rCdjmĆØd dĀa2
m´´2.¹´µÓ 2W 2µs
AÖiÐCd2.dCd ag2 Ø»sff
-NA¼µÓØ24rA¼-N Ø ³ÍaÖ4Ø2+rA¼-N¯ÀÐ+raÖ4Ø2+rA¼A[+«ü+°`»qA¼-N
7³u+°2A¼A¼ #+°2A¼A¼-N-NÐIdCdj_N¤+«Āa2-+°Bºm´´2.d2/´µÓT2]±pCd2N
-N 24ÅÓ¯Ða´2µ2Cd2-NÐId2A[[£ü4¹- ¯g-l°×2# {2?ua
-»£+°Øÿu42.»Cd3 2mCd2Aÿ»Ød ¯s {¯]ps2N:u2?«mµÓ¡Cdü3Aÿa2.»¯+»
¾ím´Tu´m´m+«d -2C£ ³ua¶ü.»Cd/Á»W2´_BºC¹2N
' TAÿ2¼ 4r AÿØ_ü2 .»Cd AÿØ +°asÖ H24 µÓVa£[ 4B m´Tu´ .»¯+[
u uÏ£[[ Ls2´ q¯+[¯a¹ÐCdÖm_³ÍjÿªX[±Â2AH
ÿªaAÐ u W ³uL¶ .»¯ÕTµüÖ/Á»µ[+« Āa2:A»
ÿªaAÐ$Bº4aA»££l°×Td2´vLs4r-agÖ2N£+«´{Bº
H24A»³u 2f-»_2Aÿ¼2¢2]
T z+«s üDÿ2]2N»-NÐIdám_³uj¯Ða´{Bºk»[µÓyd2+°H\2N
£Ej+« TmCd ÿªaAÐ u-u6C»+°ajü[?«K¯2Ø¯Õ2]ám_³ujd2A¼3¯l°×sBý {+r
I-SERVE 162
+°aj¯2£Ø¯2= a=´{Bº.»dH"
ÿªaAÐ$Bº;+°¯2A»³u 2T\H {2NU j+«s üDÿ2]Cda £Cd3 Ø+«szÖ +°+°as Ø2=u

{2#2N"-CdBº+°ajü.»d u"-+°|a¸A";+°»ÅÓ.ÖdØü»#!¬¸C»[CdØÖiTXs+°+r Ø+°ajüK
.»d u"q+°[©Ā +°aj mCd» .»d u"
£Ej+« ¯aÐ+°aj¯2£Ø¯24L2]T a`üKT£+°:A»2m´µÓdØ"
ÿªaAÐ$Bº+[»A¼£+rØü_?«§¯2A»³u2+°ü4C¹2N
d U \³uÄmCd2$³uÄXffd$|aÐA¼2

m_X+«/2Cd+rü -\³uÄmCd2¢³uÄ ü.ÖdØH
l°×aÐ»»³u+°a£j`«OUT C µÓCd4²2¯ ¦ff

'µ£pØ´[C
'>j¢+°ajü.»¯s» 2A»ÅÓ¡®m_Cd+rü[+¹a+¹£H
-[:u2?« »A¼ £+rØüKUTC£2Cd +°ajü.»¯s» {2Bü[.Ö_Cd£az Aÿ¼Ø
Aÿ¼Ø¢¾Á¼t¾Á¼td4rü.»¯s {2?ua3d4rü¯ d2¢[C£Ø\³uÄ A¼ü.»d+°a
qA¼+rK3d4rü´vwasi±pazCda£Cd P®[CdØTAÿ¼üÖzA¼¬?u§H-u|4 uÏ2+¹¯2
m´dCd2 .»¯s2Cd +rü +°ajü NH ¾´?«§£ uÏ2 ¯ÕN¤2] Cda £Cd P® +°aj ü
ÖzA¼ü¾´?u§qÖ[¯2A»³Õu2]'m´µÓ»¯s£
£Ej+« ÿªaAÐ uÖzA¼#+r Ø[ÕA¼¤+°ajüTBý]¾´?u§H3Cda£Cd uÏ£[+«Ta¹Aÿ¼¬i:Cda
+°ajü4BTBý]¾´?u§H-´{Bº».Ö´Õ uÏÿªT+°ü¢;++°Ö#§-2A¼Cd+Qt
+°aj´LC£Ø42Td2¢=´{Bº82.»d ¢K-2Cd#K|+CÖü¯s2N
m±Āa_¤+°aja+°a+rü4r {2#2N+°+°;+° uÏÿªT+°2A¼l°× uÏü2A¼Lm´ as£
;|+a+°24r {2#2A¼[.Ö´q2- ĀgmCdd[A?«CdVdÁ¼T[-2A¼l°×2!q3 uÏ[+«AÖiÐCd
¯āLs {2BºA¼4+°-Cd[+«+°ajm´¯+«s {2BºA¼6C»m±Āa_¤m±Ā_üØ2.»Cd ;+r+° uÏ[ uÏ
¯ÕN¤Cda£Cd 4B+°ajü.»¯Õ£.»d .dy-N-Cd[:.£yāQÿ2
:+° uÏĀAÿ¼m´m+«d¢ÿu424rTTN©Ā¯2£ØĀ[¯ÀÐ+°L2] Ø+«s TNÿ ´vaÐ+°24r
+°ajü[?«K´LC£Ø42.»ĀsBº4+°-CdBº P¸+°ajü¯ÀÐ+°L2.»Ā +rµÓ2qA¼
+°+°)ÿªaAÐ uK ¯Ă uÏ d2.»¯+¹ uÏ aÙ2¢ÖR¸£Ö4 aÙ2¢
ÖR®£-A»ü+rØ[-2A¼+¹4ü {-ÿuØĀ[ mCd2 A¼ül°ûBºA¼-ÿuØ¯2 ü¸¯aÐ2¯ÕN¤¯s2A¼[
»A¼µ¯2-2A¼.»Cd {ÐT\HA¼2C£TBý]¾´?«§-ÿuØ¯2¢¯¯Õga24r {2Bº
I-SERVE 163
1a£ {ØC£g2
ÿªaAÐ$Bº 4aA»£ 1a£ zBº uÏ [©Ā_ü2C¹ m_¾³iuj+° ¯ÕgX[ ĀNÿ2.£Bº 4A -u2?«
a£ zBý[ WBº P® Ø ³Ía2¢+«=uN2±ĀBº"3Td2CÖü¯l°×2!q»4B uÏ
¯ÕgX¢ {2Bý Ø ³Ía£ü.»d 4ü4C£[-[´Õps2N
£Ej+« ÿªaAÐ u1a£ zBº3TAÿ¼24r[LÐ+°ü¯ Nÿ2A¼l°×»¯L+«TµÐTmCd ³uL¶:u
-£Bº
TµÐTCdmBº ³Íÿu4r W©ĀKµÓ+s« -A¼bāC2d WØBý+« µÓ+±s« ĀCd2.»¯Õ Cd+`
° »[LÐ+°ü¯ Nÿ¢+«
I¯+[±pazKĀ a£gØ[[a´Õ2.d+£ {A¼ac2 ü¸¯ac2 ü¸¢Aÿ¼2 ü¸:u uÏ£»µÓ2
+°H\2.d4ü£B» [>Ö4a {
W zK2mA'a£ zBºTµÓ¡A¤Cd jBº-2A¼+°» K¢Aÿ¼üCd+°`»-2A¼l°×£Bº
[ u[+« :u2?« uÏ¯ÕN¤ Td2¢ 4a {Öz+° m´¢Aÿ¼ µÓ+«s+ °2!q WØBý m´ qÏ mÁÿ2
4aWØHA¼taÖ4Ø¬iC» :+°.Ö´ ü¯ÕA» z2N":+°Bº>L\2A¼A»
W zK2mA:+°:´{Bº {Ð JNA¼dC¹a£ zBýk¯ Nÿ2]_d?«+« q±ĀH
=2A¼+°2!q» z+ra£ØagüÖ {£2:Cd[ ü¸¢+¹A¼¤a`.£u>a4 ü¯Õ {2N
»[Cd[[¯ÕA¤mµÓ [+« I¯l°×±pC£-+°Bº :Cda£+°¯ ¯2³Ía2.»ĀsBº3Cda£Cd
-³uüØl°×µ´TÖ.d2.»ĀsBº3Cda£Cd W Aÿ¼¯ĂTL]¯ÀCdT£³u2.»¯l°×2?uBº
áµ ¡Ó a£ zBý 4a£Ð[-`44!q§ ĀsBº a£ uØ[ NH¾´?«§ £¯2.»¯Õ3 2+°C¹=2A¼wa2A¼a¹
³ua¶ü ´{`Ø Ia£gü ´TmCd2 .»ĀsBº ¯ÀC£´³u a`2 -» TC¹ a£ ` ¯2³Ía2 .»¯Õ
¢+°2¢m¯Às¢üül°×£µÓ2CdÁ¼[[a´ÕĀsBºdzA¼¤2¢.d[±paz£aü P®m_X+«ĀsBº
¯ÀC d.»C d -\ m´»µÓ2 .»az2] CdAÐa£ ¢+r[ -¯L 2] Bº Bº2¢ Cdl°× m´> Ï
[a´Õ2.dl°×2?uBº3Cda £Cda£ uØDÿ +°2±Â2A¼C£BºCdU jl°×Bs iÖ ´?«+ [©Ā zBÖi ´?«+
¢l°×ül°× +°ajm±ĀAÿ£Ø[ ¢Nÿ2.dBº2 +¹¯2 d>Ï d4rN +°aj á£d`BxC£Bº uÏ +°aj
¯ z.dyd2¢-Nÿ+ra2+°ü£L+«3 a£Ù[4B.d´Õ2]CdAÐa££L+«m_³uj¢+rNa´Ö
/Cds 4Cdü:´Õ2.d4üBº:+°Bº uÏ+°aj¯ z.dyd2-2!q/´¯£+°aj¯ z.dyd2f-[
-ag2.»¯+¹£H
-2C» +rA¼ W©ĀCd= a.dµa¹¯jL2.£a¹T£a¹m´¢Nÿ2.£a¹£ÅÓ®2A¼L+
U j+«s[: Ð4üBº
W©Ā'TAÿ¼24r'1a£ zBº£|+4rA¼ z¢¸+rül°û ³uÄ´+ra2.»d ü¯Õ {2N
)>ua£Ja2C£'1a£ .d2mA¼Bý+« ¯L2.d2Bý3 Āa2.£ü»|aĀAÿ¼qJ
-+°aqA¼J¢= BÖi£¯|a:u|4[LÐ+°ü¯ Nÿ¢¯a¹ÐCd24r {2Bý±pC£a
£Ej+« ÿªaAÐ uÿª+rs Ø»µÓ2C¹TµÐTmCdBýu ?u¸BºCd2!q-+°Bº2B» zK2mA¼ü¯ÕA¼¤ü
ÖzA¼¬i£a2C£ 1a£ zBýk AÿØ[2.dBº2¢ z[\ ±pda +2A¼a ¯L2.£a +2A¼a
¯jL2.£a +2A¼a ÿªTØC a£ +°AÉ¼ 2 .»¯l°×£a £a2A¼a N ØA¼§ü +°ü£|a
4+°a£ +°AÉTµ}©Āü;+°LC¹;+°a.Ö´{+[¯2C¹´BÃa ;+° WB º mCd242Fÿa2 4r
{ÐCd:u-£Bº
I-SERVE 164
WBºTµÐTmC£'a£ zBº´vaÐ>j¢ {B"A» {B".Ö´{
TµÐTCdmBº W ³uV¶' #4?«§4r zj:CdBº {Bº+rA¼ üA» C£
+rA¼Ā+rC£¯A» {Bº/´[CCdCdsÐ4¹.daBºm_³ÍjTk ³uµÓÐa¯Ða´{Bº'£Bº:Cd[
+°Cd2mBý A¼µÓaAÉ¼Bº mCd» +rA¼d Ø :Cd £l°× µÓmCd [ ÿuT¯s a£ ù¯aBº 4B
Aÿ¼ØB»:CdBºĀ+rCds4r+aĀ4a µÓd BÖi1 ³ÍTk {
W©Ā:+°:Cd[[¢+° Ø ³Ía£ü¢+«N2´{
WBºa£ .d2mA ³Íu³~ ³Í´{a©Ā]jd:NKl°×Tmµ2X¯ d2+rA¼q
q]¢+rül°×32A¼2+°H\2.d {Ð.»d ü¯Õ¢+¹´+ra+°C£ØüKI|a al°ûKl°×µµÓÐCd
¯ Nÿ ĀAÿ¼Ø2+rA¼+°+°-µµÓÐC£¬i'a£>Ø+ra£ØüA» +ra£Øü+2.Ö2.dBº3
Cda£Cd ¯ Nÿ ¯0u[-ÿªT2.d
£Ej+« ÿªaAÐ u WBýu4?«§4r.Ö´Õ£¯ Nÿ¢ {a£ zBý+« ' #üT[´Õ2.dAq ¼
-´{Bº WB ºCd¯2+°ü_ü2C¹¯+°jµÓVa2Aÿ¼L2]1a£ zBý¯ £Bý¢+«m´W» 2]
A[AÐa£-Cd[³uA¼d Á¼j2¢+« .»L-+°Bº +°L\±paz { 1a£ H24 µÓVa£[_d?«+«
3+°L¶2]A[[£Bºü¢+« m´»µÓ¾´?u§Bº
'TAÿ¼24r£Ba2mAÿü¢+«.ÖiCdØm´Āa2>L|4¯L+«1a£ zBºÖü¸4r+°ÅÓ¡®CÖa]8
3¢.d£ql°×2B|+ ü2¯s_¤24r.d¯s {2Bý ±pdBº
'¢4r W ³Í z[ P¸CdµÓVa2¢+« ]y:2A+°.Ö´Õ #q P®.Ö±ĀBº
' # 1a£ zBý+« 3 #ü T[´Õ2.£az 4a £+rØ[ A#l°ûBºA[¼ Cdü] 1a£ zBº
Öü¸4r:u-£Bº
1a£ zBº4aA»£J-m4³u2 ü¸' Ø+«sTNÿ+¯ agBº4rA¼[ Aÿ[+¯ agBº4rA¼
6£¯|aJ #A!q2A¼l°×JüqA¼:N»A¼µ¯2
¯|aÐµÓ`CdÿªmA¼2¹
[µÓy»¯[WyCd ,
3Cdj uÏ£Cda2£¯Õs
4a¹a´Õ .dCdNÐA¼¦,,´vaÐ¯µ¢¸
-dØua£Ja2C£T2Bý:N[µÓydü¢w+u¸ -X[WyCdÖTd 28T#2!q
3Cdj uÏ2+°2!q4ŃqA¼3CdjCdCdsÐ2CÖH¯Õ£Bý+«4a {+°2!q4´£BºqBº
¯ÕA¤A¼üa£ .d2mA¼ ³Ía£ uKl°× Āa2 {Ð.Ö´Õ 2N[>2 ¯Ă¢ { #
-A»K # ü¸-N´{Bº L2Cd4?«§´BºC¹2N {Ð¯<24r {2Bº» z W[- X
I¯+[ mÁ»µül°×_düA»L±pC£2
£Ej+« :u -2#» £a2C£ q.£a ÿªaAÐ u :2Cd¢» 1a£ zBý Wa¯ ĂJA¼ ´{ Õ§
l°×L¯Õ2N ' TAÿ¼24r 1a£ Wü l°× >L\ ¯2£A¼2 -2C£ Kl°× .Ö±Ā á 4a {
+°?u+°2C¹'¯2£A¼» mµ¢Cdül°× z+«s a£Ù[-2N2.d4üA¼
d: 2µÓ`d[CdØ2
TNÿ2a£ TWÖ¦,
I-SERVE 165
¯a£Ð pg´ÕmµÓ ù
j.dØC» m_³uj4.dyāX,,´vaÐ¯µ¢¸
1a£ Wü Aÿ¼Ø>L\'¯2£A[= wBÖiC» [CdØ2T2?uB¹-u?«£Bº=u2?«
K.£ ¯g¢ {£¯|a zl°×sBÖim_¾³iuj+rØ[±Â2A¼C£Bº
' TAÿ¼24r ;+° ´ËümµÓ¡X £+°Ø2C¹ £Ej+« ³uL¶ ' [a£Ð` m´+°a` ´va£Ða£g[ ´vLs
.»µBº:+° 3dC¹±Ā#/Cdsa£ag2¢+« m´W» 2.» z2A¼'[a£Ð`m´+°a`¢Aÿ¼ m´ùR+°
;+°ĀLÖ |a¯l°×2A2
[a£Ð`m´+ °a`¯Õ2³Í ¢+°2
/´µÓ m´+a° ` 2´vLs-»Ø¯L+«.Ö´ ü¯ÕTd 2:2.dT2.d´vaw ±si paz2N1a£ zBý+«

3Cdj Tmµ2X +°ü4 +°H\2N 6£ ¯|a P® a¹ĀL Td 2C£ .Ö_C£2# 3d
W ³uL¶ ' [a£Ð` m´+°aù[ m±Āa2Dÿ2.£Bº A[+« 3d aw 2Bº +raùü .Ö±ĀBº
´vLs4r£¯£+°d2>L|4A+r P¸ P¸ mµÓ `2.»¯s {2Bº ü¯Õ2A» -»N;+° +ra`23
¯ÿª¢ {+2A¼a Aÿ¼Ø Nÿ+raül°×:2+r´vLs4r uÏ2¯ÕN¤2.dqA¼4+°£L+¹¯2 P¸
.Ö_Cd£»N a+° +ra`2
-2A¼|+'m´+a° `2a£ m´µÓC¹+r+° W ¢Aÿ¼C¹» m±Āa2ÿªÖ2N3¢Aÿ¼¢m_³uj
Tk ³uµÓÐa£A¼ü4B-TA¼Ø¢ÿu424rC»uyBº W ³uL¶
A[JA¼ 1a£ zBº-AÖul°×A¼aCd2A¼[m´W2.d4r W ³uL¶ T L¯sTA¼Ø4B
-TA¼Ø¢ÿu4»[[a´Õ2.£Bº-2A¼ ü¸ -TA¼ØA#B[+«+° 4?«§+°Õ .»d ü£Bº
A[JA¼ 1a£ zBº
'-TA¼ØA#B[+« Ö42 uÏ2-[wa2Bº a£Ùü£d[

Ja/´µÓ m´+°a`2¢.Ö±ĀBº'wa2Bý2?«¢8N4Ń"ff-[-Bý4rBº
A[+« WBº ¯ Aÿ2 .Ö_Cd = L ¯2Āa£[ _?«§ £L+« 8N -l°ûH¯s2A¹
A[[¯ÀÐ+°L2.£üKwa2Bý2?«+´ËHCd2;+°?«4r»/2#2A¼K.Ö´Õ:2Cd al×° Cd=l°× 4r uÏ
aÙ ĀAÿ¼l°×ü+°AÉ¼q .Ö±ĀK+°+° ;+° 4´Ö4 aÙ ĀAÿ¼l°×Bý 4L2].Ö_C£T 2#
ÿªµÓ¡2B¹±Ā0uØ£[TĀsa24r.Ö±ĀBº'/±Ā0uØ2¢Ö4TAÿ£üTĀsa24r Lk2.dBº»
4r+° ' a£Ù[ K.d 2µÓ uCdü 4B -¯L2.d .dy[ :N uÏ aÙ2¢+« Cd»
I¯l°×±pCd2A¼[ [a´Õ2.£Bº
'a+°Ö¢Aÿ¼.»¯s {2Bº4r1a£ zBº uÏ£»µ[+«¢Öi¯ Nÿ¢+«ÖR®±pdBº+rK
A[+« W ³uL¶ ¯2C¹Õ2.dqA¼ ;+° a+°Ö Im ]Cds Xs 4ü£L+« 8 Td[ 4L2]
TĀsa24rT£A[¢üaz2]±p Bº » ¯Ðÿu ü+°`2 {2#2A¼[m4³uÕ 2]'Td 2¢
Cdl°×W {Bº.»¯Õ/Á»µ[.Ö_C£T 2#W¹±Ā0uØ£[ÖzA¼ü¾´?u§Bº WB º
'/±Ā0uØ2¢W ¯´v>-» áC¹ÿª+«s aÙ uÏ a£Ùül°×;+°-A¼bāCd Ö
Ā aĀØ[ĀNÿ2].d´Õ2.£Bº] L+«W ´v q3Cdj´v>-[ WBºC»uyBº
I-SERVE 166
'TAÿ¼24rÖ4 aÙ ÿª+«s aÙ uÏ aÙ¯ ÐdüT1a£ zBº:+°£l°×¯2A»³Í ü
q £Bº6£¯|a W ³uL¶D¢Ð±Ā0uØW¢±Ā0uØü» áC¹áCCd £sÐ[ P® Lk2.£Bº
'T a`¢-¯ü-TA¼Ø-»Nq» qA¼K|+ ü2Td¢Aÿ¼ +¹¯ »ÖzA¼#-TA¼Ø {A¼[
-2Z+°L2]Cda£Cd -NqA¼[[a´ÕĀsaK WB º.Ö±ĀBº
3Cda £Cd'µÓÐaU {üD2_m´XD2_ĀgKdzü[-2Z+°L2]'TAÿ2¢m´XD2_2
-¯CdØ [ [a´Õ2.£Bº ' ¯2A¼abā24r» ´{aØ§+r[+« - a£s ¯g a£s ¯g -[ wa2Bº
Tÿu4rü .»¯Õ .day +Ā\2.£Bº ' .day¢ ]y ÖH+°ü ü´Ëz ¯Õ2³Í ¢+°2 -»
áC¹ 2-+°BºT L2.dl°×£2l°ûB
'.dayAÐa£ W ³uL¶
-¯2¯+«sfÖ4r[m´X±ĀN2]A[+«/A³ua`4ra£¢»
AÐá£2Cd2¢1+°ká Cdj.»d¢»ÿª4 QÙC¹Áµ» [-a¹±Ā0uØ » áC¹T L2.£Bº
-+°Bº 2m´¯AÕ ¼¤ÿ4ª QÙCdµ¢¸+rü£Wÿª4 QÙCdµ¢¸+rüCdü£Cdj+°24r´LMH2.dl°×2#
z2A¼l°×Ā4r2
:´?«+« 'm´+a° `2¢ÿªµÓ¡2B¹±Ā0uØ2AÐa£Ö4¹Á»µ[W¹±Ā0uØ2AÐa£ÿª+«s
a¹ÙÁ µ» [-a ¹±Ā0uØ2AÐa£-¯24Ö4r[ W ³uL¶´vLs.»µBº:+°U j+« s zÖ +°
á£+r=u {2#2N"A[[-2A¼l°×»IaCÖ¬[a+raü4r {2?uaz"[>ÖU j+«s
A¼µÓ¢ Ø ³Ía2=uĀ4Cd2N"-» TdüT L2.dBº2+¹¯2.dB¢±Ā0uØ2-»
+°AÉ¼ .ÖÁ¼ü.dl°×£Bº A[+« ´vaÐa24 ´ÀL¨+°4r ¯aÙü ¢Aÿ¼ .»µBº ' ´ÀL¨+ °¢
µÓCdamQÖ±Ā0uØ2f -» T2Cd +°AÉ¼ .Ö±ĀBº ' +°AÉ¼ AÐa£ U {Bº ;+° mÿu2X2] a+°
mÿu2X¢+«;+° ¯Ð´22] a¹¯Ð´2¢+«[a2Cda2m´dùü.»¯s» {2?uBºK6£
¯|a»¯¯Õga24r {£»TµÐ¯2C¹ {2?uBºK'TµÐ¯» ³ÍÖ³u KQ[[A#Bº»
U j+«s -KT L2.£Bº
'¯2A¼ab 2ā 4r»£9Æ 2:2mNd 2+r 2¯´Õs 2q+°U j+°s
2-2# £[Tÿu42.»¯ÕT L2.£Bº
3Cda£CdÖ+°2Öz+°¯Ða´28+°CdCdsÐ´Ë£ÿuØ¯2m±Ā`üd2 ¹[m4³u2-»
BºÖ#¸4r {2#2A¼[m´X±ĀN2]A[[T L¯s
»C£Å¢±Ā0uØf []+°AÉ¼ A¼ü
A¼ü4r .Ö±ĀBº :N /CdXs m´+°a`2¢[ ¯]+¹±Ā0uØ2¢ { d+° m´µÓül°× +°ü4r
Ā\2N+°+°»Q[[¯2m4³u 24r.Ö´Õ W ³uL¶ z2A¼l°×Ā4rBº
:´{Bº WB º [>Ö U jl°×Bs » P® Ø ³Ía2¢+« ]y´{Bº/Cds Ö Cds T>dü
ĀNÿ2.d4üBºK-2A¼ ü¸ /Cds ü+rØü+°ü£Bº z2A¼4rU j+«s[ĀNÿ2.£üKm´X±ĀN¯s
-2A¼l°× /A³ua`4r ÿªZaAÉ¹±Ā0uØ£[ .Ö±ĀBº ' +°AÉ¼¢ 424r Cdaù[ ĀNÿ2.» z2A¼
ÿªZaAÉ¼Bº8TAÿ¼24rU j+«s[dAÉm±Ā´s +raØC£Ð[ĀÐQÿ2.»¯+£B¹T L2.£Bº
'TAÿ¼24rU j+«s¯Ða±Ā[¯ m424r.dLy2]Cda£CdA[[ĀNÿ2.dBº2¢ {2B»
aÙ ÿqAü T L2.dBº2 +¹¯2 .dB¢±Ā0uØ2 m±Āa2Dÿ2.£Bº ' /±Ā0uØ2¢ +°AÉ¼C¹
±Ā#.day4BTĀsa24r¾´2.£Bº'+°AÉ¼¢m¯Às+« ÖzA¼#U j+«s üDÿ¯s2N3Ö4?«§4r
+°Õ.»¯ÕCdÿªasl°×U j+«s .»y#¸.»¯Õ2N3TB» z2A¼4rÖ4¯ÕA¼¤üĀNÿ2]Cdÿªasl×°
I-SERVE 167
4aÖi[+°±ĀCd24r´V+°ü.»¯Õ2N] L+« Cdÿªasl°×U j+«s ¯ÕgX[¯¯Õgaá]-Cd[.»Cd»
a£>Ø±Āü.»az2]2N
'TAÿ¼24rTDÿ a£Ùü¢a£>A¼2ĆdHA¼taU j+«s[ĀNÿ2]+°AÉ¼.Ö´ÕCda£Cd
U j+«sĀAÿ¼¢ a¹ a£Ù[.d´Õ2.»2A¼+¹¯2 W ³uL¶+°.¹±Ā0uØ£[.Ö±ĀBº_³u¯X
´{mCdBÖi +°.dBº Cd±p dÖ UTCd2 4Bº´{Cd Cd2mBý /Á»µÓ2 AÐa£ U j+«s[ ĀNÿ2]
TAÿ£[Q2?¢¸ T L2.£Bº'+°AÉ¼¢
¯aÐC£Ø42f-2!q8T?¢¯§24rT L2.£Bº
'¯2A¼abā24r» W ³uL¶-³u2+ra£[+«-¯ÕsCdÐ2qA¼[;+° m´X±ĀA¼.»µBºA[[
¯ Lg2.»2A¼+¹¯2
TAÉØ´{a©p±Ā0uØ2f-»+°AÉ¼+r[+°AÉ¼.Ö±ĀBºQ[+«Āa£2µÓ24rĀAÿ¼l×° Bº
+°asÿ¢+°sC£Ø\+rl°ûBºA¼K ³Í+°as ³Íÿ¢+°s ³ÍC£Ø\+r£üK.Ö_Cd'ÁüT a`
+¹¯2
ÿª2ZµÓÐa¹±Ā0uØ2f-»]+°AÉ¼.Ö±ĀBº
3 Cda£Cd 1a£ zBº
£¯ü ¯\H¸±paz ¯Ă

¯CdÐs 2 -2?uaff -[ '
m´+°a`2¢wa2B¹¯aÙ¢ WBº.Ö´Õ #ü4as.»¯+[3¯C£sÐ[+«ü+°`28T?«-[
-Bý4rBºA[+«¯ Aÿ24r W ³uL¶:+rÐl°× ¯2£A¼ »+°AÉ¼+r[][+°AÉ¼.Ö±ĀBº
'¯2£A¼2¢¯´s uÏÿªT+°ü a+°ĀLXa4C¹BBº´vaÐ2/CdXsm´+°a`2¢
¯aÙ¢.Ö´ÕTdü».Ö´Õ£:+°Bº 3ÿªT+°ü á¸ +Nt4r a£yBº
:´?«+« ¯aÙü´vwasiaz£az a+°3a¯aÙü¢'´va£Ða£g[ z\2.d¢Cd£a
3 z\2´{l°×´vaÐa2424r2]A+r W1a£ zü¯2ÿu`;+°¯Õ2³Í ¢+°
m±Ād24rĀ\2NQ[¢ P®Ö4 ÿªT+°üm´¯+«s ]y2N:+°Bº W ³uL¶ P¸ +Nt4r
á¸ a£yBº
'¯Õ2³Í ¢+°2C¹1a£ zBº P® a+° a¯ Nÿ¢+«m´»W2.£Bº
£Ej+« ³uL¶+« .Ö´ ü¯ÕTd2 L+2.Ö2T\H±paz {2N WB ý ¢Aÿ2¼ C£
/Cds Nÿ+rL61a£ zBý +¹¯2Ā\2N 'Ö4 £W m42AÉ¼»ÖĀ £ØNÿ+raü+¹¯2
_düA»LN-2A¼ ü¸¾í TdüĀ £ØNÿ+raüĀgaz+«I¯l°×a£ ü¯Õ {2N-2A¼+¹¯2
£Ej+« ³uL¶ W1a£ zü¯2ÿu`+2Cd3´ÕCdl°ûCdWØBºÿªaAÐ$Bý+>L\
¯2ÿu`:+°Bºm´µ» Ó ¾´?u§Bº
'¯2ÿu`¢ĀAÿ¼l°×ü-¯L2.d ü¯Õm´Tu´m´m+«d £Ej+« ³uL¶T´{ü24r
T L2.£Bº'T a`Ö#¸4r 2.Ö´{+[ {£2
3Cda£CdÿªaAÐ$Bº
U jl°×sBºT³ÕuCd+°aj üTBý]¾´#§ .dy£"TBý]¾´#§l°ûBºA"ff

-»m´µÓq QµBº-N3U jl°×sBý+°ajµ}2JA¼3Aÿa´Bý {2#2A¼KTTN©Ā¯2£Ø¯2
¯ÀÐ+°L2] ĀAÿ¼l°×Bº mCd2 P¸ +°ajü ¢H+« ±pl°ûBºA¼K £Ej+« ³uL¶ T L2] ĀAÿ¼l°×Bº
-ÿuØ¯m+° [-mµÓA¼¤ .»d a£A¼[+« +r`«2.£Bº
-´?«+« .da£yTd 2´vaw si±paz2N-2A¼ ü¸ ÿªaAÐ$Bý AÐa£
[LÐ+°ü¯ Nÿ¢+«
ÖR®±paz1a£ zBº P® Ø ³Ía£ü¢+«=u .£yBº"ff-»m´µÓ»az2.£Bº
£Ej+« ³uL¶A[+«¯ Aÿ2.Ö_Cd
TµÐTmCdBým±Āag ü¸ W ³uL¶¯+°ja´2

Aÿ¼L2]1a£ zBý¯ £Bý¢+«m´W» 2]3d P®¢+° Ø ³Ía2¢+«I¯l°× .£yBºff
-£Bº
I-SERVE 168
' ¯2A¼abā24r» TµÐTmCd £+°Ø24r 24ÅÓ+°aÖ 1a£ ÿªTØCdAÉ¼ ¯2m4³u24r
m´ĀsT2.£Bº
3Cda£Cd1a£ zBý4apsmCd2C¹£Ej+« ³uL¶.Ö´Õ´ËümµÓ¡XC¹'´va£Ða£g[
z\2´{l°×CÖ.£yBº
' TAÿ¼24r ĀAÿ¼l°×Bº U j+«s A+r m´d `2 .» ¯ a£Ù[ T L2.» [a£Ð` m´+°a`
´va£Ðag2 z\¯Õ2N:+° U j+«s ¯ÕA¼¤¬i ³ÍCdjü {ØC£gA¼µÓ¢ ¯Ăm_³uj d24r
[ü¬#§+»TAÿ£ü Lk2.dBº2+¹¯2 a¹8Bº»üµ¢¸+rüm42AÉ[-?«§¾´#§l×° £Bº£Ej+«
³uL¶3ÿu42¢ 3d8aC£üA] {2.£B¹£?«[8a+¹B[+« 2 :+° [a£Ð`
m´+°a`2/Cdsa£a¤2¢+« m´W» At2

I-SERVE 169
Td¯]+°
´m»W+°
+°ü£C£Ø42
+°ajC£Ø42
TAØAÿ¼a¹±Ā0uØ2
-³u2+raC£Ø42
-.»Cd »A»qA¼
-`4abā2¢´m´2.d2+°AÉ¼:2A¹m±Ā0uØ2
_d?«¢´H´m´2.£ü
uÏ[ uÏ_2Aÿ¼ {
2+«.dLCdm
3CdjA¼ac2Xm´{?«
ÿu4C£Ø4ü+°`
z+«s¯<2ÿ¢4Ø¯<2
ĀAÿ¼.»¯ÕIa£H
4a { z+«s[´mĀN2.dqB
-³u24m³uÄ±Ā¯
Öia£4rØ[¾´2.d+¹£H
¯ Nÿ
Öia£4Ø´{ÖLmCdüü
U {ü¢a+rü
>4CdsTd2¢A¼Õ§ÿqA¼2
¯aÐ .ÖiCdØ d»
±Ā©Ā`¹±Ā0uØ z
TAØAÿ¼L
]CdĂÐa´{ü ?u¸BºC£a£"
a£X+°Bº´{¢:ü¸
á¢+°_m³uj
Öi uÏ[+°´mÅÓd ak
£¯Õs+°£A¼<2Bº
±Ām+°Cd´mÅÓd ak
¯Õ§´mÅÓdü ¢BÖBº¸
W ¯ac
´mX.¹?u´m´2.d»
¯Õ§T+r¯2
Ö4üA¼Õ§¢¯Õ§+°m z
£±ĀCdA»³u2±paz2N
¯2+°uü_u_uü
£l°×¯güA»³u2q»qA¼
T´WyA¼±Ā0uØ´ÀL¨+°
T´WyA¼±Ā0uØ2
N42CdA¼ac».dyā
;+°Bºü4a3¢.dü
-TAØA¼ac».dyā
<4¹ÅÓT uÏ z
qBý>j
T´WyAm>´{aj
µÓ¹±Ā0uØ z
CdH¸q[>j
¯Ð´2¢´HA"_d?«A"
¯´sCdVdü
-2A¼LQ;|+´m´2.d "
±Ām` ¯Ă¢¸8N4´"
+°ü¢Öül°×
Ta£#§+«¾íTa£#§
32A¼ d+¹µÓ´LMü
U {Bý£B¯2.£a´LMü
´{#§#+°[´Õ2.d#/2Bº#
P®±ĀCd>j
¯ Õ§¯<A¼¦0uü
u4mCdsu4r»¯Ð´24B-¯CdØ2
] z[ÿªTØCdAÉ¼
¢d£BýÿªTØCdAÉ¼
¯Õ2Aÿ¼a£$l°× 2Xm¢Aÿ¼
T´WyAm$l°×qBý>j
:2Nmd>Ö±Ādü
u4mCdĂÐ´¯´{süĀ2+°aØ2
l°×2A¼A¼2C¹±Ā0uØ2
TaA¼¤ aµ±Āü
-TA¼Ø4B_m ³uj
´mµÓ¯ Aÿ£ü
BºA¼ü§
WØ´V+°
+°!¬§ü£Ø±Āaü+°AÉ¼
4a´v>
A¼µÓØ a´m+«md
´m>Ï´Õs´mµÓü
»|a¢+rü£d"
1a£ zBý´vaÐ>j
4m2AÉ¹´¯2³Ía2
[a£Ð`¹Cdsa£a¤¯Õ2³Í ¢+° z
³Í¯Õ2³Í ¢+° z
Ö4£W³uA¼d z
[a£Ð`m´+°a`/Cdsa£a¤ z
m´»W+°
´va£Ðag2] L¢1a£ zBý+« ¯ Nÿ ¯ÕgX+°H\2A¼[.Ö±ĀaA[AÐa£/Cds Nÿ+rL+«
mµÓ ` £ü 3 Xs ´L±Ā+°2 ü¸» 3Cdj Ā+rC£a2 üDÿ¯2s A¼K m_³uj¯ Nÿ ¯ÕN¤¯s2A¼K
.Ö´Õ#¸az2N-u2?« ¯ÕN¤[-2A¼l°× Ø+«s P®'m´´2.d2¢+« ĀsB"a£B" ¯s £Bý
]Cds2ám_³uj2].ÖA¼L±pCd2A";+°»ÅÓ.ÖNL±pC»3]C£s[ {ØC£gA¼µÓ¢l°ûBám_³uj¢
¯¯Õga24r[ü¬#§Bº2=u4"-»m´µÓüT\H±paz {£az
'm´µÓül°×- +rµÓ2=2A¼l°× ]y2A¼2!q1a£ zBº¯ Nÿ¢+«m´W» 2.d4r»TµÐTmC£N
³ua¶ü ;+° ´+° ¯2C¹´BºCd» a¹ ´+° 1a£ zBýk ¯ Nÿ¢2] ¬i?+« « I¯l°× a j[
WB ýkm±ĀLg2.£a1a£ zBý+«+°H\m_³uj uÏ2.ÖBý±p£ü[£ÅÓ®/A»tµÓØ "q+°¯ Nÿ¢2]
¬i?«+« ]y£m_³uj uÏ2¢Tmµ2X.Ö2N {2Bº .dy[£ÅÓ̧/A»tµÓØ "'Td2C»uH
'TdüT¯sCd24rT L2.»2A¼+¹¯» £Ej+« ³uL¶'/Cdsa£a£¤[.»´#§¢Cd£Bº
6C» ' Td ü :2Cdl×° z2A¼ oXs4r z#§+¹[T +r { 6£ £?« m´X±ĀA¼£VX¢
[a´`VX¢ÿqA¼2 {2N¯ Nÿ-2A¼[ĀAÿ¼l°×üA¼Õ§¢¾´#§+[´vaÐ´{m´X±ĀA¼ü
>L4raz:+° z2A¼-»Td ü¯ Nÿ¯ÕA¼¤BýA¼Õ§+¹`22ST L2.d¢Cd£a-2A¼|+
a£¢» ¯aÙü¢ .£u .¹#¸ ´vaÐ´{ µ¢¸+rü dAÉ CdAÉ¼24r N2±ĀBº £Ej+« ³uL¶ -u
N2´Õ£[a´`m´m+«d ¢Cd a£Ùü- ü2Dÿ2.£Bº-Q4r+°/CdXsm´+a° ` 2A¼4aÙ 2S
:´?«A+rCdm´ĀsT2]+[+°AÉ¼ü¢[ a£jü:+°BºCd {Ð+]y VT L2.d¢Cd£Bº
+°+°» ' /Cdsa£a¤ ÿu4r[+« ´{a+«s A¹2 ´#B§ º2 qA¼ ' ÿu42¢ £Ej+« ³uL¶ +°AÉ¼ü
Cd\2Ù ]Ā2|+X+°µm¯s.dayü»+2.Ö2+2.Ö2¾´2.dl°×2# .£yBº-2A¼ ü¸'.dayü;+«2Cd
µm¯sÿu4 ÿªLCd24rĀ4Cd {2?uaz6´?«+J¬i2Cd ¯üÿª24r£?«[.Ö´{l°×» m´dCd2
.»At2
´va£Ðag2] L¢ ¯aÙ¢1a£ W¯2£A¼2 z\¯Õ2N3Cda£Cd a¹wa2Bº
¯aÙü±Ā#£Ej+«ÿªaAÐ$ü¯2£A¼2Bý]2N'¯2£A¼m±Āa2ÿª2¢ÿªaAÐ$Bº
1a£ zBý+«
m´µÓqÖT\H£d"ff-[-Bý4rBº¯ Nÿ¢ {´{Bºm´µÓü2Bº {A2?¢¸2]¬i?«+« ¯s
m´µÓü P¸ Özüw+C»s Ā +rµÓ2 {2N1a£ zBý Td2¢ -A» >L\2N 3d¯ Nÿ¢+«
ÖÅÓ®¢» z2A¼ W ³uL¶ 8 £Bº2!q
-³u2 »X¯2TA¼
A¼¦<C¹T z.dØC»,
I-SERVE 1
-¯2TA¼ T z.dØC»
dQ´ÕĂCd2¯ .da,,[´v¯µ¢¸
a£
»£Nf-»3¢.dü2Cd+rü A¼¦<2±pA¼-T±pC»A¼¦<2±pCd2N z+«s
üDÿ¯s2NKl°×8N+r£ü2!q-A».»¯+¹-£Bº
¯ Nÿ¢2]¬i?«+«a£4r»1a£ zBºQ[JA»m´µÓ»¯s£Bº
1a£ zBº4aA»£Ja¯2»A¼£» NH¾´!q
§ d ü2#£a-2!q
»£Nf-»+°üü
NH¾´!q§dü2#£a'A» ³u2mNdA¼üK3Aÿa´B ý {N3+°üüJA»-u2?«+°üü
´vLs4r[ajH ¯sA» ³u2mNdm±ĀùA¼ül°×3Aÿa»ql°×2B±paz- K;|+ĀLl°ûH±pC£az
-2!q3ĀAÿ¼l°×Bº a`«ĀsBº+rKJ|aÖ¯2»A¼£´LC£Ø42 ü¸ z+«s üDÿ¯s2A¼2#£a
[ÕUT2] {2!q4A z+«süDÿ2.»N" z+«süDÿ2.£ü2!q a`«2]Ia ü¯Õ2A»£"
4 [+°:2.dT2.d:A»m´µÓ1a£ zBº/´µÓ m´+°a`2¢ ¯aÙ¢»µBº-+°Bº
£¯£´LC£Ø42wa2Bºa+rü4r {2#2A¼K;+°?« Aÿ»Ød£¯£´LC£Ø42wa2Bº q Ï d £¯£
´ L C£Ø4 2 -[ -2A¼ ¢ q Ï d £¯ £ ´ L C£Ø4 2 ü¸ TA» ³ u z+« s üDÿ ¯ s 2 A¼ K
AÿØ» d£¯£C£Ø42 ü¸ U j+«s üDÿ¯ s2A¼K .Ö±ĀBº P® -A» m´+ °a`2¢ ¯aÙ¢
¹£µÓ£[¯a ´ ¹£µÓ K-a´ ¹£µÓ [wa2Bº4rTÿu42.»¯Õ -a´
¹£µÓ2 ü¸TA»³u z+«süDÿ¯2s A¼K¯a ´ ¹£µÓ2 ü¸U j+«s üDÿ¯s2A¼K.Ö±Āa
P®:A»´m µ Ó[a£Ð`m´+ a° `
2¢[´va£Ða2g ¢ ¯aÙ ¢+°.dĀAÿ¼ ak¯2A¼ab2ā ¢
CÖ]y.£u¯24m ³ u 24r» 3.day z\2.£a'm´µ Ó :[ Āa¸ ´{a+«s +r ?u[+« 4ü
+raùü-+°Bº .Ö´{l°×£2:+°Bº '/Cdsa£ag2¢ :A» ´ m µÓl°× a¹AL¢¯ Aÿ2
.Ö´¢Cd£a
+°ü£C£Ø42
WBº a£ +°üü ±pC» µÓVa» ±pCd2A¼2#£ { -¯ü +°üü -2!q 8T?«"
A» ³u2mNdN ¯Ða´Ö ;+r+° 2¯´Õ2Bº2 JA¼
»»f ÿu {2Bº#» +°ü A[[

TBý]¾´?«§-<2Bºm_³ujÿu ¢ {2Bº#»+°ü£C£Ø42-2C»4rA¼'A» ³u2mNdA¼üC¹¯³Í
A¼µÓØÁa£güK
¯CdØ»f -» ÿu » +°ü'¯ ¯s2á ag ¯CØd ¯Ða´Öám_³ujl°×
a±Ā2Cda2-»ÿu »+°ü£C£Ø42Q[» a¹a+°24r.ÖDC»Áag¯ja`q+°üÁagT¯jC»
+°ü£C£Ø42
:´{Bº 3¢]2.d' +°üK A»³Í[+« 3Aÿa24r {2A" A»³u»+°ül°× 3Aÿa24r
{2A"[µÓyd24rA»³Í [_?«§+°ü ps2N+rK+°ü_?«§A»³u2a£ Bº2qA¼-2A¼.»Cd
+°ü±pC»A»³u2±pCd2A¼+¹ Bº2 ³uCd_A¼¤2+rA¼
1a£ zBº waiC»A»³Í[+°H\2.»N= a[ü¬!q§N= a"
WBº A[ ´|a m±Āa_¤2 -4r´vaÐ +°aj -N µÓVa£[ +°H\¯s2N [ü¬BºCd2N -N
<ayaz±pC» {Ð+°ü£C£Ø42.»¯Õ£.»d+°±paz£A»³u2´Bý±pCd2N-N/2Cd+rü
{Ð+°ü£C£Ø42.»¯Õ£µÓVa£[+«8J+rA¼
¾í¾´.dy+°ü£C£Ø42-2#.» ¯sUT2] {£B».»d H4rK a`2« ]£Bº.»d qBº
I-SERVE 2
[ u[+«+°ü£C£Ø42.» ¯s ]Cd2s m´µ2Cd2- {Cd2N+°+°CdAÐa£m±Ā`£dz {l°ûBm´µ2Cd24r
Bº¯s2N-2A¼ ü¸3Ö\+«3dz¶¾á4Cd2A»4rKCd4ÙA¼
+°+°a£ {Ð[¯Ă2+¹.d24r+°ü£´LC£Ø42.ÖazØK ¯Ăl°×+Cds4r¯2Āa£ü
+°H2Ù .dl°×2B ±ĀCd ¯2Āa£ü ü¸ ]y´B» ´ü [abād24r .ÖazØ »K Td [ .»Cd ¬Xs
-a].Ö_Cd£´vaÐ2l°ûBº Kl°×.Ö±Ā
7a¤Ðu³LÐaÁ»Ø
.d+°WyCµÓ`¹X»
-¯2+°ü¦á2mµ}d¦
¯+« saÿu ØC»,,[/¯aÙµ¢¸
4 [+°:A»µ¢¸+2° dAÉCdA2¼É 4r´va£Ða2¤ ¢ ¯aÙ ¢ µ¢¸+2° 4r ]y2A¼[4 [2.d2Bý
.»Cd ¬Xs -a¯s£4¹ü¾´BºCd£;+°Bº£ #TBº2qA¼¯2+°üC£Ø4»

á mµ}d ¯ĂA[¢´H+«=2A¼l°×I¯+¹ Bº2qA¼"
:NÖ³u ³Õu '¯2+°üC£Ø4 »N-X¯üÿªÖ£á£ ´+° q[AÖi £8J.»d l°×2B
;?«§4rl°ûay2!q AL|+AÖi£= BºQ[[´?«§2.d+¹Bº
_³£mCd+« z|+s
¯2+| ± ĀNA¼ z.dØC»,
¯2+°ü2 ¹_2Aÿ¼¦
CdA¼ÿu¹T z+°sC£,,[/¯µ¢¸
a£ =l°× #¬2A¼l°×"¯2m4³u24r.Ö_C£T¯2+°ü» ¹_2Aÿ¼ z¯2+°ü2
-2!q+°ü.»dBº2A[[ NH2.d+¹ Bº» z+«s
1a£ zBºQ[+«/±Ād28T?«"
WBºQ[+«.ÖdØ ü¯Õ´[8JqA¼ ü¯Õ2N8QqA¼=u {£¹-u {2Bý±p
´µÓØ +°ajak Ø+°ajCdÐ2
-+°aj `«.d+°aj C£,
dAÉÿªC£ag ]mA¼´¦
µs ¯ÐdAÉ¯<,,[/¯µ¢¸
{Ð.» ¯´[¢-+°aj.d¯+¹-+°aj-2!q[mÕdm_³uj3-+°aj¢- µÓØ+°as ØÖ
+°aj.d¯+¹:u.d¯l°×2#K¯Ð¯Ða´Ö ]mA¼´2¢m´µCd24r¯<24r {2Bý±p
4 [+°:Nÿª4 QÙCd¢[;+°¯m´¯ÕA¼¤µ¢¸+r[+«.£uA¼4Ùa4r {2N
+°aj`Ø+°ajd¦´µ}Ø
A¼+a° j`«.d+°ajd¦,
¯_N¤ Ø
¯dz+°s¦+°CdĂ+°aj+°C,,
= Bº+°aj¢-+°aj-+°aj¢+°aj.dĀsB¹£B» CÖHÖi£Bº£B» Ö4 ¯2´Bº
£B»¯ ¯s¯Cdajü.»¯Õ£Bº
I-SERVE 3
-+°B:+°Bº4Bÿu 2;|+a+°24r {2A¼[ 24 [At2
WBº+°+°a£ K¢¯2+°uü´{#§l×° 2Bº4r+°
4 [+°:+°Bº W ³uL¶
-³u2 »X¯2TA¼f f
-» ±ĀCd µ¢¸+r[ ´v¯µ¢¸dAÉCdA2¼É 4r´{a+«s .»µBº:u'/Cdsa£ag2¢
Ö+°?« µ¢¸+rü P® P® £BºCd {2?ua[.Ö´B[+¹¯2;+°?« wa2Bº/A³ua`ü
2:.dyl°×£2:+° z2A¼:u2?«/A³ua`ü=l°× 4r-+°aqA¼
WBºa£
-¯2¯+°s X¯Õs ³ÍW¢A¼a C,,[/¯aÙµ¢¸
¯Ă¢¯2¯l°×sü NH¾´?«§_2Bºa£X Aÿ¼Ø¢ {2B» 2u4r {2Bý±p
+°ajC£Ø42
1a£ zBº4aA»£|+ ü2-¯2¯+«s ü¸ ±ĀCd +°ajüK=u±pC£az"-2A¼.»Cd -¯2¯+«sC¹
±Ā#+°aj C£Ø424B {2BH uÏ[Ö
»£Nf-» A¼a£bā ü NH¾´!q§¯Õ£Bý+« +°aj
.» ¯s .»y µÓ¡ÿª28 z2N" » ¯s .»y -µÓ¡ÿª2 8 z2N" +°+° -[ +°ajü »¯Õ CdÀk2
ÿu 2C¹8J.»dl°×2B {2Bº#»/Cds 2+°A"
WBº a£ +°aj -2!q 8T?«" +°ajl°× ü2 8N" +°aj W2´ q ¯AÖu" +2.Ö2
T a24r.Ö´{
1a£ zBº4aA»£= BÖi£¯|aA»[Öi£W2´.»dA¼ü.dl°×2!qA[ÖzA¼üL+«»dH
2:+°Bº+°ajW2´.»At l°×2#£2+°+°+°ajl°× ü28T?¢-»ÐÕ2.£H+°ajl°×
ü2 A»³u2 A»³Í[+« ü2 U {Bº TÖ j<Ö .ÖiCdØ» U {Bº .ÖiCdØ2
C»>¯Ă
>ü2 -2f -» ÿª Cd mCdd 2¢ m´W» 2] U {BxC¹2A¼[ .ÿ£2A¼4¹Ø´[Cds .Ö_C¹2N +°A
+°+°'U {Bý¢
Td2µÓ.»Cd£2µÓf-»aw 2Bº-2µÓü£azJ?«¢Td 2µÓl×° ü2
-TAØ¯³uÕ CdÖ .ÖCi d Ø2.»Cd £2µÓl×° ü2µÓ¡A¼¤ .ÖCi d Ø2A[+« a¹ ü2qA¼
+r_?«§4aA»£+°ajü[?«+-¯¬i ü2.ÖiCdØ2TÖ j<2+r Bº» Q[»
»A¼2f
-2?ua'»A¼2ÖzA¼#-³u2+ra£[´{?«§ps2NA[ ü¸
»+°asf-»ÿu 2+°ü4C¹2N
'ÿu 2+°aj ül°×+ra` C¹2N+°+°'»A¼ Cü\2.d+¹4H\C»+°aj ´LC£Ø42ĀAÿØ¼ Cd2N
: KJa.Ö´Õ #q P¸Jl°× T.»µ
WBº+rKa£ {Ð.Ö´Õ»A¼2Cü4rü2!q {BºµVa+° ¯Õ+° ¯ ¯s +°aj
´LC£Ø42.»¯ÕIa£H=2A¼+°2!qµÓVa2 {2Cd al°û8»¹A¼µØAÿØ¯ü {2#» {2?uaz
{Ð.Ö´Õ»A¼2=´?«+´° {Bº8A¹TdüCÖü¯l°×2#» {2#2NCÖü¯l°×2N-2!q
+°aj ´{?«§ !q̧
;+°¯´Õs A¼µÓ¢8mÿu2Cdü8»A¼ü {2Bº {+rK-N¯¯Õga A¼µÓ +rA¼ P®
um4C ¯Ð±Āü ¯s » {2?uaz+°+° {Ð.Ö ´+°aj´LC£Ø42=´?«+ ¯2ÿTª 2.d» ¯2ÿTª 2.dA¼
-2A¼|+ » CdÀk2ÿu£[ ĀNÿ2.d £
CdÀkÿu 2f -2!q ¯Ă¢ ¯2¯+«s q+°
I-SERVE 4
±p #2-[.Ö±ĀA[[ĀNÿ ¯sdAÉm±Ā´s Ø ³Ía+rü2¢l°ûB
»+°as +rA¼f-»
ÿu 2¯Õga´ Bº Cd2N-´{Bº+°aj >a4Cd£¯|a+°aj C£Ø42¯2ÿªT¯s2N {Ð.Ö´Õ+°ajC£Ø4r[+«
;+°!q/±Ād2Q[+«3Cdj[mÕd » uÏ» 2] aÙ2
1a£ zBº4aA»£3Cdj[mÕd » uÏ2+°H\C»A¼µÓØm´´2.d mÿu2XW2.d .dy-2C»
4r[»A¼2=uuNÿ2´_BºCd2N"-2!q+ra`2C¹¯³Í =u[ Ls¯s2N"
WBºa£
»A¼2f-2!q TÖj<Ö.ÖiCdØ [»Ð.Ö±Ā {
/j<2f- #2
-2!q8T?«"U .ÖiCdØ2A¼µØüC¹C£ACdjØ2.Ö2A¼#2f-»+°A.ÖiCdØ2U a´2¢ {2Q
-2!q-+°Bº
TdüC¹+°H¯Õ±p #2f-»m+«d >a4Cd!q§ +°A+°+° K
»A¼2ff-2C£
m+«d d23Cdj[mÕd » uÏ2 ü¸K»A¼2¢[Tdÿu42´vLs4ruNÿ2´_BºC¹2N
-N±pC»A[C¹C£AC£jØ[+«m´¯+«s8 z2N"+°+°»A¼»=\L±pC¹2N-N±pC»U {Bý¢
{ ]Aÿu¯CdÐ2 ]C m´X D2_CdÐ2 ±paz µÓ¡A¼¤ .»Cd CdÐ2T4üCd2N -2!q U {Bý¢[
m+«d4Bql°×2B±paz!q̧-2!q3U {Bý+« +°ajC£Ø42¯ÕN¤2]!q̧
-2A¼+| »[mÕdCdj¢Aÿ¼ ü¸+°H4| -¯2¯+s« AÐa£+°aj C£Ø4r[ĀNÿ2.d [.Ö_Cd£
1a£ zBº4aA»£
/A[+« =´?«+ qTqA¼q[A[+« =´?«+ /[+« a£A¼ff
£¯C¹
TA¼ØC»ÿu ¦£ÿu¹TA¼ØC»¯C¦d ff[/¯µ¢¸-[Ja;+°¯mCd2.Ö±Āa+°A-u2#´{Bº
»A¼2+rĀs-»A¼2=u%Cd2N"
WBºa£ {Ð.Ö´Õ¯mCd2¯CdØ2+rK {Ð.Ö´Õ
»A¼2f¯CdØ »Ø#!¬¸C»-N
3»A¼2-az {2B»N+rA¼+rK
»A¼2f-»µÓ_t2¢4r[A[-ag2¢4r[¯CØd 2qA»-T
-.dy24ra$¯amÿu2X 2?«T¯CdØ24r[»A¼2-»A¼2+r+°82.»¯s2N"
+°+°a£ {Ð»A¼ £[´#§+¹¢l°×A[+°2!q
>Ï´fsÕ -»µÓut[A[-a£gK´#§+¹ Bº2
2]N
>Ï´Õsf-2!qµÓ¡A¼¤ uÏ2£Ø ³ÍL+°A¼µÓ¢ {2B» uÏ2 á£Ø ³ÍL+°>Ï´Õs-N»a
?«§
>Ï´Õsf -2!q -N l°û#¯g ]£jmCd ¯Ða´2 -A» m´`£ag2 -A» Ö+°+ a° 2 ' Td [
4Ls2]T|+á³ÕuCd24r {2BH:u2?«>Ï´Õs+°ü£Bý+« ´{`Ø±Ā±Āü-2# {
|aBº +rd¢[ 4 q -2A¼¢[ \2>4r aCd2N -u|4 ]mA¼´{BÖi á C»j
]Cds24rmX´{?«4ra±Â2A¼Cd£Bº-2A¼ ü¸3mX´{?«3Cdj+°2!qDÿ2+rA¼'Td2
-agÖC»:+° {Ð:2A+°.Ö´Õ+°ajF u[+«3Aÿa»qA¼+°ajC£Ø42-m´d Cd24r¯ÕN¤¯2s N
-u+rl°×2B|+ ü2+°|aj2mNdüD4´#§+[l°ûay[-A» +°ajC£Ø42-+»£a
- uÏü
Āa£2µÓ28 2!q+¹L+° q[m+«d-m+«»- {Cd2N-NA¼4¤ F>2 2?«A» - {Cd2N
+°+° uÏ2AÐa£»+°aj C£Ø4r[ĀNÿ2.£H
uÏ2 ü¸ -³u2+ra +ra£ü µ2X ¯s Ö+°2 ¯üÿª Cd2N µÓ¡A¼¤ .ÖiC dØ2
TÖj<Ö´{BºÖz#§ ÖzA¼#4r>[j2.»N-³u2ÿu »[:´{Bº»Ð.Ö±Ā {+°A3
-³u2ÿu£[+« C¹_#§» +ra2 3 Cda£X m´´2.d2 ÖzC£s[+« ' wa2Bº +°H¯Õ ü2
%Cd£az -2A¼.»Cd ' -³u2+ra +ra£ü z2A¼4r W2´ .»¯ +¹£H A[+¹¯2
-+°`2-³u2ÿu N¤ ±Â2N2.d+¹£H -³u2ÿu -2!q -³u2ÿu£[+« ØX|a+°2
:N»+rA¼:N»+rA¼f-»ÿu
I-SERVE 5
1a£ zBº-³u2ÿu l°ûB;+°ÿu »+°Aÿu -»N-AÿØ¯¢ÿu4»+°A LQ[[
NH2.d+¹ Bº2=u"
WBº_aA¼K?«¢:2A¼´\2>42Aÿ¼2+°H±Ā2-2!q_aA¼¢ a¹_aA¼+°H±Ā2-´{Bº
'wa2Bº+°H¯Õ+«2N+«N\±pC£az+°A-u|4-³u2ÿu£[ N¤.»¯l°×2!q-N-³u2ÿu 2C¹
+°ü_Bý3wa2Bº+°H¯Õ£µÓÖ±pC£az+°+°-³u2ÿu 2/A¼az2]´{Bºu¸-³u2ÿu£[
´{?«§2.d+¹
Q[+«ÖzA¼?«Ö#§¢ÿuN>d2
¢ÿ¢ü u A¹Ö³uÄ
»£ATX¹OCd¦,
[aag+° |ag¯Õj
¯+« ag2m´ asC»,,[/¯aÙµ¢¸
a£ ¢ÿª2 -C£ØµÓ ü> ĀAÿ¼ Td 2¢ ¯Õ4Ù ´Bº# A¼2 4aÐ 2 Ö³u2
mÿu2X :u2?«£?«[ = BÖiC» z2A¼4r >az2.dqB¹ £Bý+« ' »A2Cd a2Ù -2C£ ;+°
-ag» +B» +°+° -u2?«£Bº [mÖ>24r ' aÙ2¢+« m´»W2.dBº2 A»[+«" +°+°
a£ {Ð¯LÖ+°Õ.»¯Õ-³u2ÿu£[ĀNÿ2.d
a£ :2Cdlû° Āa£2µÓ»T#2!qm_³ujCdsÐm±Ā´Õs+« [mÕdCdjÿu » z<ØĀAÿ¼-[
.Ö±Ā2[mÕdCdsÐ2-2!q+°|aj2mNdüD4Q¯Õ+[l°ûay»CdÀk2ÿu [ Ðl°×£ {-N
±Âa±Ā#KQ[+« ü2-³u2ÿu K-³u2ÿu ĀAÿ¼ ü¸-³u2ÿu -³u2ÿu
wa2BºCü\±pC£dK-´{Bº[mÕdCdjÿu ¯üÿª¯ÕA¼¤ Cd2A¼K»C»Hy.Ö±Ā
:u2?«ĀAÿ¼ÖzC£s[+«´vaÐa2424r:2mNd[m4³u2.£u- ¯a [l°ûB.Ö±Ā
:N .£u mÁÿÖ Td 2 ' Td2¢ ³ÍCdjBÖi ÿªµÓ¡2BºBº ´vaÐ2 ;+° Td 2
.Ö±ĀBº-N.Ö_C£T
TAØAÿ¼a¹±Ā0uØ2
WBº a£ ³ÍCdjBÖi ÿªµÓ¡2BºBý A¼4Ùa+« » -´{Bº´{Bº ÖR® ¯s2?u[ ´vaÐ»
.Ö±Ā+°A-u|4;+°ĀL»3d A¼tl°×ÖR®´{Bº #üm´¯242¢

³ÍC£jÿªµÓ¡2B BÿºBÖi3Cdj uÏ2q[£BÖi {2Bý4BKl°× q̧Qae+rü2m_Xl°×

]a2UT[= LÖi£ {Ð.dµ£"ff-[-Bý4rA[+«3d:u¯ Aÿ2.Ö±ĀBº
ÿªµÓ¡2BºBº W ³uV¶´vaÐ2¢+r¢+°áÐCdW<a2JA¼3Cdj uÏ2q[TAØAÿ¼aBº;+°Bº
{2B»£Bº ÿªT+« .d#§C£ Nl°×ül°× ] a¢ {2B» Öü4ü ¯L³uA¼t ¢+r¢+° áÐ Cd2
-2?ua-Cd[+« TAØAÿ¼a uX£L+« {2B» N ØµÓl°×süK {2B»T3µÓl°×süC¹-Cd=´{Bº
:2mNd¯0ü2´#BÖi {2B»£Bº:u {2Bº4r-Cd[+«Cd3dza£td26±pC¹2A¼[CÖH¯Õ2N
-2A¼ ü¸ ÿªd´Bý -´{Bº ¯A.£a£ü [d ü ±Ā?«¯s Qa£edz¶ +¹¯2 2]
Cd´¯Ă.»µBºA[ ü¸ -Cd[3dza£td2¾´L\2N P®3dza£t d2] L+¯s¯.dü
+°[´Õ2.d4r»-Cd P®Cd´¯Ă.»¯s {2B»£Bº-u-Cd£ü4+°uü±Ā#:2mNd¯<
ÿ¢42mÁÿ24rCd´¯Ă-mÁÿ24rUTCd24Bý±ĀBº
I-SERVE 6
=2Cd-mÁÿÖ£3dza£td 2+¹¯2Cda.dCd´¯Ă.»¯s {2Bº#2 ü¸£ü4¹+°ü2
] L¢-Cd[ ¯Ă¢T»+°2Özüw+Xs2N+Cds3¢.dü .£yaz

-wa|a=Ö[Āa¸ a`2A¼4Ùa+]y´BºC¹2N"=Ö[Āa¸Cd´¯Ă.»¯s£"-2Cdl×°
z2A¼=[Āa¸> aùü>L\±pdaz"'.dm+°23|4AÖu"-¯ü£l°× z¯HCd»
ql°×2B±p»/±Ād»qA"-¯üm´´2.d2¢¯¯ÕgaÖ ¯s»qA"ff-[
3TAØAÿ¼aBº:u2?«3¢.dC¹.£u+rü2 AÉ¼´Bým´´2.d2¢µµÓÐCdÖ ¯s {
8Q +°[´Õ2.d+° Āa 2CdÖ ¯s { l°ûB +°[´Õ2.d+° T¯4 ´{?«§ Ta+s« +°H\ ] L+« = a
.Ö±Āa¹4rK£A¼4Ùal°× .£yBº-Cd .»y¯L+«-Cd[µÓVa2.£u z¯HAÖi±paz {2N»
-Cd[+°2!q.£u]£Býu4r+°[´Õ¯s£6£-Cd£A¼4aÙ +« ]yTd24r ¯L2.£Bº
»Cd[+« ¯ Ö]CdÖ-XNÉ ¯ ü.»µ-Cd+2Cd +rü2£A¼4Ù|a {2Bý±pdBº;+°
a¹$»Tmµ2X4r {¯ d2.d¯Õ:u-Bý4rBº
TAØAÿ¼aBº ÿªµÓ¡2Bº ÖZµÓÐa£ ' :2mNdü ÖCds[ +°Cdsu¸4r +°[´Õ¯s£az Cd Cd
TdüJA¼l°×ÖÅ}¸A+rÖCds4r» {2?uazÖÅu®+°4?«§´Bý±paz+°Xsu4r L±pC£az:u2?«
:2mNdül°×¢_Bý£ü4+°uü4rUT¯s£»TAØAÿ¼a uX£Bý[4+°£ÿ¢4rül°×
-2CdqA¼ 6£82m´Ö >2"£l°×µµÓÐCd¯<2+°ü4B2º qA¼ .dBº4r.dBº4r8 [´Õps2A¼2!q
K.£¬i ':2mNdül°×o24[£Bº ü {BÖi £¯a| A» Cdi¬ +°2!q£B»4´£Bº
CdCdsÐ»CdsüĀ24CØd »':2mNdü/mA»+rüCd\2Ù .d4üA¼[¾Á¼tü.Ö_Cd£a-2A¼|+J
A¼4ÙL+« .£yµÓa`»BºCd£A¼dC¹CdC¹sÐÁ»µÓ2.»¯Õ/A¼¤L2.d2Bý
4 [+°' #ü.Ö´B[+«£Ej+« ³uL¶:2.dT2.d;+°?«a¯aÙüI¯+£Bº
6A¹¯aÙ µ¢¸+2° C¹TAØAÿ¼a £+°Ø2m±Āa2ÿª Cd2N-+°Bý2] ¯aÙ ] LA+r
TAØAÿ¼a £+°Ø» :2mNdüÖz+° 34Bü Lk2.dBº» ' µ¢¸+rü C£CdaØ2 Öia£4rØ[
+°H\2.dBº » Q[+«´ m

Ö >2:u=+°Bý++° ° Bº£+rØüT a`ü¾´2.dl°×2#±p Bº2
.»C d » 'TAØAÿa¼ ¹±Ā0uØ2 ¯aÙ 2] ¯aA Ù +r¯aüÙ ±Ā#Ā\2N 2J¬i2Cd
¯2m4³u24r'¯aÙüĀa£[m4³Õu2.»m´dCd2.»At2
-³u2+raC£Ø42
ÿªµÓ¡2BºBº TAØAÿ¼a£Qÿµ 2]N -A¼§2.»Cd Kl°× 2] uÏ2 +°H\2N ¯2Āa2¢2]
¬i#´Bü»3¢.d ]y2N:u2?«£Bý+« 2]¢Aÿ¼.» ¯sTd [¯L4rÙm4³uÕ 2.d4ü4C£Bº
-2A¼|+»Kl°×/Á»µÓ2.»dA¼ü.dl°×2#£
dNA¼2 ]jCdCĂd aÐ
ÖTC£ØACd aÎ¯Õ ,
-ĀjDÿWya [Ð2§
£mCd+ra£ØT.£aù,,[/¯aÙµ¢¸
»[´{B»T.Ö´¢Cd£¹A[[ {ÐdAÉCdAÉ¼24r-2Z+°L2.dBº2 2]N=2A¼+°2!q
'Td2¢» z_³Qae24rT.£a`.»¯Õ {£2-2A¼ ü¸:+° :2A¼¢K¯Ð2CdT.£a`
¾´#§ ü¯Õ´[qA¼
K³uA¼d [»Ð´LMH2].d¯+¹-+°Bº
»»ff-»¯āa`;+°?«+°[´Õps2N
I-SERVE 7
A[ ´|a-³u2+ra2-NKl°×+°[´Õps2N4+° A[+« {ÐĀ+«T
»ff-»N {Ð+rA¼
»ffl°×Ā+«T {Ð' #u4r-ag2.»¯+¹

-³u2+ra» {Ð +r´{Bº ¹_A¤ØA¼ü Ð»Ø - +rµÓ» qA¼ ' +°[´Õ2.»
m´´2.d2l°ûB-2C»: K .»y±p»Tdü-2A¼ ü¸ -¯Cdsüq[T+°+°
»ff
-»NqA¼ m´´2 .d »NqA¼ /Nám _³uj;+°!q'[µÓyd2Kl°×+°H\C»Kl°×'m´´2 .d 2C£
24ÅÓmÁ¼» K+«+° A¼¦<2qA¼
6C»'m´´2.d2=u´{?«§2N"-»m´µÓ ¯s2N- uÏ2 ü¸>4Cd s ´{?«2§ A¼[+2A¼a
-2?ua'>4Cds q̧- uÏ2´{?«§2A»Ö-[;+¹ĀL-[´Õ¯s2N8NA»[ ü¸´{?«§2A¹.Ö´Bº2
+°§2 l°×3T.£a`-+°aqA¼ l°×+r ü¯Õ2N8T#2!q'>4Cd s- uÏ2wa2Bº
;+°!q+°+°Q[[ÿu .» ¯2A¼l°×wa2Bº a£Ùü£az
'm´´2.d 2C£=2Bº {üKÅÓ®+¹=2Bº {¢¸Ka4r+°[´Õ2.»A¼2C£Öü|4-u|4
m´´2.d2¢m´´2.d24r+°[´Õ2.»A¼2C£m_³uj»:N;+° A¼Õ§=2Bº T¢K|aqA¼#¸4r
'
m´´2 .d 2C£TAÉØ¼ fq+±° paz£+°[´Õ2.» ¯s {-[ÿuT ¯s -´{Bº'm´´2 .d2q[N-Nÿ©Ā24r
/Nm_³uj:Nwa2B¹A¼Õ§
'wa2BºA¼ü§ ¢ 4Bq[m´´2.d2+°[´Õps2N
:u2?« 'm´´2 .£[+« F>2
8T?«"-[T.£L2.d-³u2+ra» 3F>23F>2¢2] ]y ³Í +° » Á¼ £ü4
¢+rü-»¯2Āa2
' .Ö#§ =2Cd ¾Á¼tAiÖ£ Q[+« F>2 -³u2+ra» 4+° A[[ Cü\ ¯s .Ö#§ÖzCds2
=\L±pCd2N-³u2+ra »F u[A¼³Õu2.d4ü-\
-³u2+ra2f mCd» +°+°»»¯āa`
-³u2+raÿu .»Cd Cü\2.d+¹4H\C»U j+«süDÿ¯s2N'A¼µÓ¢m±Āa_¤µ}2 ü¸¯<A¼¦<
ÿ¢42+Nt4rT\H {2#2N4+°A[+¹¯2'¯2Āa2+°[´Õ¯s {£A[+« P®Özü+°
mCd2 {2BºA¼
-³u2+ra ÿu » uÏ2Öz+°¯Ða´2Q[[-2A¼l°×2!q
l°×C¹³u2CdÐ2l°×Cd¯sÐ2CdÐ2
l°×C¹NÐCÖiÐ+°ØTmÿª ¦[/¯aÙµ¢¸
»»N8N" Ð»N8N"wa2Bºq {NÐCdÐ qA¼8+°CdÐ qA¼
4aÁ»µÓ´vaÐ+°24r¯2+°üC£Ø42+¹¯2m´dCd2.» ¯s£L+«T>d2üDÿ¯s2N z+«s
¯ÕN¤¯s2N
TAØAÿ ¼a £ ' m´´ 2 .d 2 TAÉ ØCdj +° [ -a g2 .»¯ +¹B[+« -» + ° /A³u a `ü
-Ðaz2.d+¹£H/A³ua`l°× 'm´´2.d24¹BºJA¼ Z¯Õo j 2?«A¼+¹ .dy4¹BºJA¼
Z¯Õ3 {.d]´Õü¸£Bº
3 {ff-[¯2C¹ÕĀsBº£Bý A¼Õ§¢-+°Bº [ 24r3 {2N-N

£Bý+« ¯2C¹©Ā[ps2N +rK 3 3 { ±ĀH Ð 4üA" 3+°H Iay4üA" +°+° ±Āü 4L2]
3¢]2.» ¾Á¼t£Bý A¼Õ§¢-+°Bº ZCdq {£az4rK3 {qA¼-u|4¾í¾í.d ¯£L+« '
m´´2.d2 {2N¢Cd4rT.£L2.»£L+« :NqA¼CdCdsÐ»CdsüCd :.£yāQÿÖ¯2+°uüC¹'
m´´2.£[3TabāT2´ .»¯+2?uaCd -¯2+ruüC¹J?«[-2Cda£g2.»¯+2?ua£L
.»X¢ {+«#l°×8T#2!q]£jmCduÿ {Ðl°ûB3]£jmC£[´#§+['A¼µÓØ¯ ³Í[
I-SERVE 8
CdBý.¯» +¹
.ÖiCd £Ø[´#§l×° £ 2!q.£üA¼.ÖiCdØ mC£[´#§+¹£H3wa2?«+ C»B8T#2?u£"
T.ÖiCdØ2-[»ÅÓ¢¸-[.¹?u¸ {2#2N¯ ¯s A¼µÓØ Áa£gül°û-Nÿ©Ā24r-N
£?«+« [CdØ¯[³ÕuCd24r» {2#2N-N-Nÿ©Ā24r-+°Bºq+°±pC»3A¼µÓØ ¯s {m´+rW2.d»
m´+rW2.dA¼ +°+°3TAÿ2¼ 4rA¼µÓØÁa£güm´+rW2´.» ¯.ÖCi d £Ø[m´X£BºCdl°×CÖHdl°×2B
´#§l°×2#» {£BºA[ ü¸ Ö+° m´Ö>2¯ÕN¤2.dA¼A¼µÓØ¯2á2q[µÓ¡A¼¤ ]£jmCd
´#§+¹£H¯aØ+«a`2KÅÓ®¢+«m´»W ¯s»Bý.du¸L±pazÖü4 mCd2T\H {2#2N-u|4
K ¯ĂµÓ¡A¼¤ ]£jmCd¢+« m´»W ¯s-´{BºA[+« {C£´mCdd üCü\±paz-N|+ ü2
]£jmCdÖ±pCd2N-A» U j+°s¯ÕgX
TAØAÿ¼aBºA¼µÓØÁa£g[+.ÖCi d £Ø[+[CdØ¯2_2Aÿ2¼ {2A¼[=2A¼l°×-+¹£H".ÖiCdØ
¯2_2Aÿ¼2q[A¼µÓØÁag2 {2Bº .dy»Ö
ÿªµÓ¡2BºBº-u {2!q 3Áa2g Kl°×CÖH ¯ aÙ » T?«"8Q {2BºA¼ -Q4r+° .ÖiCdØ2
¯aÐ £Ø´s [ 2-2Z+°L2.£24+°.ÖCi d Ø¯acq[A¼µÓØÁa£g[ 2-2Z+°L2.»- +rµÓ2
qA¼
TAØAÿ¼aBºCd+°2!q TaA¼¤Öü+°ùü4ü.ÖiCdØ2¢A¼µÓØÁag2=u {2Bº4üA¼"
ÿªµÓ¡2BºBº=2A¼l°× {2Bºl°ûBºA¼"K?«¢[´{qA"K?«¢-2CdaÙCd24r[´{ {2Bº_!q§ 4A
>üm´£³u´Ëa¶`¢2]»Bý´{BºC¹2N¯ zmA¼2¢_Bºu\ {A¼» #m´¯ÕA¼¤»+°A
TAØAÿ¼aBºA¼µÓØ.ÖiCd£Øü'TAÿ¼24r+°H¯Õ {2!q |+ ü.ÖiCdØÿu A¼µÓØÁa£gü=u
[ Ls2´ .»d 4üA¼"
ÿªµÓ¡2BºBº-\ uÐü´{#§B[+3L±pB[+£dz» +ra`2-u|4A¼µÓØÁa£gü/CdXs
T£µül°×.ÖiCdØ»+ra` C¹2N
TAØAÿ¼aBº.ÖiCd£Ø[´#§l×° »AÖu"
ÿªµÓ¡2BºBº .ÖiCdØ2 ¯.»Cd Áa£gü 4r -.»Cd Áa£gü4r T as .Ö2A¼C¹2N
:2A¼¢ Ð+° ¯.»Cd Áag2 Q[[ {Ð
»ff -» ]Cds XsC¹ m4³Õu¯s£ { Q[»

-³u +ra Xs -2?uaA¼µÓØÁa£gü
:Nff-» ]Cds XsC¹m4³Õu¯s£ {Q[[:A¼ +ra

Xs-2?uaJ?«¢¸-³u +ra Xs[I¯+¹T.£a`_ü2C¹Q[¢
»ff-»-2µÓl×°
[>Ö
-¯ÕCs Ðd »qA¼ ff-[m4³uÕ 2.dB2º AÐa£A[[W2´ aq z-´{Bº-³u 2µÓC¹±Ā#-³u +ra Xs
4BW2]±pCd2NQ[C¹±Ā!q -m´dCd24r:A¼ +ra Xs 4BW2]±pCd2N-´{Bº
]£jmCd2T4üCd2N
TAØAÿ¼aBºJa.Ö ´Á¼¤X¢.»Cd £2µÓ-.»Cd£2µÓ+°H¯Õ {£az£?«¢Ja-.»Cd £2µÓ
W2´.»¯s£a-´{BºA[C¹+°H¯Õ {.»Cd£2µÓ4BW2]±pA"
ÿªµÓ¡2BºBº+°H¯Õ {2Cd mC£wa2Bº;+°ĀLW2.£ü»[d 28JqA¼/A³ua`l°×
±ĀüKÅÓ¡®+°H´Õ a4¬?u§ +¹KÅÓ¡®3Twai±paz±ĀüT4üCd» {£az4A+°+°
{Ð[¯Ă2A»³u24r -³u +ra Xs[W2´ q¯+» m´dCd2 .ÖazØ {Ð m´d Cd2.» ¯s
{ØC£gA¼µÓ¢m´´2.dÿu £¯ NÿA¼µÓ¢m_³ujÿu £wa2BºKl°×ĀÐQÿ24r {2?uazKl°×
8N+r£ü2!q-N.»¯+¹
I-SERVE 9
].dy CdCdÖ ¹ØT
¯āa2C»ØC£>4Cdsd,
-a£2µÓ¡ A¼a¹NÿØ¦
¯Ð.£yāTNCd»N£,,[/¯aÙµ¢¸
]mCd» T#2!q- uÏA¼µÓ¢Kl°×_2Aÿ[+°H\2.»Q.ÖiCdØ» uÏA¼µÓ¢Kl°× z+«s[
+°H\2.»Q.ÖiCdØ»=u42!q=BL¢m´d`«¯s£Bý+« ¾Á¼t >üm´£³u2+°[´Õ2]2N-N
±Â2\CdJA¼´BºCd2A»Ö [£Bý+« ÿªd2»¯Õ2N:+° z2A¼l°×-Bº4»d q+°±pCd£Bº
:+°Bº[>24r£Bý+rÅÓ®l°×-BºÃ2¾´!q§TK?«Cad 24ru"¯aØ+«a` uu"[¯Ă2A»³u24r¯aØ+«a` uq
+2Cd ¯´?+« « m´+° £ÅÓ¡®a+a° + rü4r¢Nÿ2.d4r¢Nÿ2.d4r£Bý+« -N>üm´£³u2+rA¼[
+«a`m´£³u»[-agÖ2N-´{Bº£Bº[¯Ă2+¹.d24r z2A¼l°×Bº 4H4rBº:´{Bº£Bý
+rÅÓ®l°×TBºA¼ü+°H\2]2N= a"¯aØ+«a` uq-u|4;|+.ÖCi d Ø2_2Aÿ[+ z+«+s +ra` C¹2N
CdCdsÐ uÏ2+°H\C» -A» .ÖiCdØ2 z+«s[+°H\ps2NCdCdsÐ uÏ2q+°±pC»[_2Nÿ2.»Q.ÖiCdØ»
4rK>BºÁa£gü+r {'>BºÁa£güK|+ ü2.ÖiCdØ.d C£a£ü-2!q.ÖiCdØ2Öz+°T a£sü
{Ð£?«[´?«§2.d+¹l°×-´L]yā.ÖiCd£Ø»´#§+¹
4 [+°'Td[´vaÐ2/CdXsm´+°a`2¢
E¢±Ā0uØ2¢m´ Ās .»µa
-.»Cd »A» qA¼
ÿªµÓ¡2BºBºTAØAÿa¼ £ {Ð.ÖCi d £Ø[´#§+¹q+±° p B[+« mÁÿ +ra`2K ¯Ă-.»Cd
Áa£güJA¼ü42+r Bº»:+°Bº {Ðm4³Õu2.d ü¯Õa³u¯Ø28T#2!q-¯üm´´2.d2¢
-.»CdÁag»qA¼/2A¼+¹ Bº2±Âa±Ā#KÅÓ®¢m´X´ËH2.»-\ uÐüKÅ}®- {Cd2N4rK
[´{ - {Cd2A"-u|4 ' +°[´Õ2.» >Bº Áa£gü4B .ÖiCdØ ¯Ða±Āq=2A¼+°2!q Kl°×
-.»CdÁag2¯āLps2N+°A'¯āa`= Lü+°`2"-N.ÖiCd Ø2Öz+°ü+°`28N {2Bº_?«§
Kl°×'>BºÁa£gü¯āL¯s£az".ÖiCdØ2/2Bº_?«§ ¯āL¯s£az+°+°Kl°×+°[´Õ2.»A¼2C£
.»Cd »'Td[ {Ðm4³uÕ ¯s -.»Cd m´´2.d2[_2Nÿ2.dA¼
TAØAÿ¼aBº Ja >£jN T+ra£ü q[ ]mA¼´ á Cdj -2Z+°L2.»¯Õ ' #ü
?u¸BºCd£a-u2?« á Cdj» {£Bº[-2Z+°L2.d+±° pC»"
ÿªµÓ¡2BºBº-´{Bº z+«+s ¹¯2T.£a`.»d Bº2[aa+g 2°
TAØAÿ¼aBº ;+°»ÅÓ -u2?« á Cdj {£Bº+2!q 3 á Cdjl°× :u >Bº m´´2.£ü
¯Õ§¯s {2Bº#»[CdØ¯Ðÿu [.Ö´{+¹£qÖ
ÿªµÓ¡2BºBº-N V±Âa±Ā#´+°wa2B¹ ¯s { {2!qA[[_?«§' ¯s {Öz+°¯Ðÿu£[
[ak d 2.»d .dy+rKá Cdj-NÐIdzBº+°+°3dTd 2¢¯Ðÿu » #±Â¯4A ¼
+°+°C»H2A»T#2!q-.»Cd Áag» qA¼/A¼2C£.»Cd ám_³uj»/24a £_24ra £
;+°!q-u|4>4Cds-£m_³uj-£;+°!q
+r[ TAØAÿ¼a£' ¯ÕgX[ĀNÿ2.dBº2 -2Cd ¯üÿª2+rA¼ Q[+¹¯2 z2A¼4r :2mNd
>d[ĀNÿ2.£H:N4BĀ Ø24r+rA¼uùüJA¼_Bý4.dyl°×£m´Õd´XJA¼´Bý
+Á\H2.dl°×£K ¯Ă¢8a+°Ö aa£l°ûBºA¼3Āgaz¢:2mNd[m4³u 2ĀNÿ2.£H
I-SERVE 10
3Cda£Cd.d#§C£ {2B»l°×2Bº_2Bº 2?«Áa£gü=uw4iC» Cd#¯gA¼Õ§C¹.d¯s£¹
-u|4KµÓVa£[4Bº .dBºBº2»ay+¹£HQ[+« ´vaÐa2424r'A»³u 2JA¼ {2B»
£N
»ff-»ÿu Cü\2.d+¹£H3ÿu£üCd4rÙ+°¯ ¯sm´´2.£[ uÏa´24r.ÖiCdØ
a´24r.dBºBº2-ÿªØ¯Õ2.£H:NA¼Bÿº´BýC» {Ð.ÖiCdØ¯Ða´24r {2Bý±pC£

dmCdCdÐ¯Ø¯aÐ CÖij£ÿªC
CdC» +°2´µ}ØCff
'¯ ¯sm´´2.d Cdl°×3C»j6±pazA¼µÓ¢3 ³ÍCdjBºA»[[A»[C¹.dĀsBº
-['ÖzA¼¬i»A¼£+rØü¾í Td»¯§2.»¯s£az:2Cdlû° -´L]yāµÓ¡A¼¤
.ÖiCd£Ø[´#§+¹ Bº2¢Kl°×-BºÃ´B»N-TA»Ø3-TA¼Ø;+°? ±pC»A[+ra£Ø¬i¯+°j¯gü
m´´2.£üwa2BºA[C¹±Ā!q =\L±pC£az¯+°jm´´2.d2-2!q -³u2ÿu 2¯güm´´2.d2
-2!q µÓV|a2mNdA¼ü'Td2-ag2+r£ü2!qKl°×´{!q§ ¯2+°uüKl°ûB]CdsÖz+°
T a£sq -Td2-ag2+r£H'Td2Kl°×-ag »Ø2A¼+¹¯2;+° T a`:Ās
.dBº
= L+3+rµÓ2-2!q8T?¢¯L4rCÖHdA¼+rKCÖH¯Õ#§ Ø ³Ía2>L\±pCd {2#2N
:N-2A¼L+-ÿª 2¢ {Td»:u {2Bº4r;+°m´_A¼¤Bý+« '3+rµÓ2¢wa2B¹3+rµÓ2
{#§4r;+°mÿu2X+°H\2A¼#3CdjJA¼-³u2ÿu mÿu2X+°ü4Bº2l°ûB:u2?«A»=2A¼+°2!q
3Cdj-2!q 8T?¢= L+ CÖHdA¼6£CÖH¯Õ!q̧ Ø ³Ía2>L\±pCd {2#2N+°+° -N
3+rµÓ2 2?«A»:A»ü+°`2-³u2ÿu£[+l°ûB´BºCd2N-2A¼ ü¸-N4B3+rµÓ2 2?«A»
-2A¼|+'/A³ua`.Ö_Cd£
TAØAÿ¼aBº3dØJ/A³ua`¯L±pA¼JA¼©Ā§2Cd2¢wa2Bº3+rµü£?«[+°H2.d+»
Ø+«s -» Bº-2µü£azJAa£¶2X+° § 2¢3Cdj-³u2ÿu 2-»wa2Bº-2µü mCd»
{£az B¹-2µÓÖ Ø+«sq»qBº
ÿªµÓ¡2BºBº £ A¼©Ā§2Cd2¢ l°ûB wa2B» -2µÓü£az ;+°?« 3+rµÓ2 aw 2Bº N Ø+«s £Bº
mÿu2X.»Cd +°H2.dl°×wa2B¹3+rµÓ2£Bý ¯2+°ü2¢-2Cda£bā42+°+°-N Bº -2µÓ2
+rA¼+°+°K3|+±Ā[+«.¹#qA¼
:2Cdlû° 'A¼©Ā§2Cd2AÐa£».ÖÁ¼ü.dl°×N8T?2!qA¼©Ā§2Cd2¢[ Ø+«sCd
¯2+°ü2¢»-2CdV¸Ö {wa2Bº 3+rµ[¬?i «+«CÖ.»y¯+[Cd+°2!qDÿ24rwa2Bº3+rµü
{£d[=umÿu2X´BºCd£B¹-u|4m´XUJCd¢ {-TA¼Ø»
»ff-» áC¹
:Nff -» áC¹ Cd¢2] TBºQ¯+[ »|a ¯s {ü4r +°ü .»¯+[ mÿu2X¢
z`4Cd£Bº
:+°BºK {-ag2.»¯+ ü¯Õ2N8T#2!q
»f-K
:Nf-K+°[´Õ2.»N-TA¼Ø+°2!q
»a4rA¼Q[» a¹a+°24r.ÖDC»»:N-»T3 Ø+«s-_B»µÓ¡A¼¤.ÖiCdØ2Öz+°T a£sq
:+° '-TA¼Ø= a"-2!q-N4B.ÖiCdØ2Öz+°T as»+rK-TA¼Ø¢ {UT
A[[ -2Z+°L2.dBº2 +°§2 =2A¼+°2!q ¢l°×ü2C£ -TAØ A¼µÓ¢ {2Bý -TA¼Øl°× ;+° ¯CØd
¯s {4rÿuT¯s ?u¸BºCd£a'A¼Õ§[A?«m_³ujA¼Õ§¢+«ÖBýC»-TA¼Ø-»N¯CdØ ¯s {
+r»+rA¼+°+°ĀAÿ¼l°×Bº'-TA¼ØA?«±p B[+«m´d Cd2.»d HA[+«/±Ād28T#2!q
I-SERVE 11
-TA¼Ø+°H2]-³u2+ra z_N¤ ¯Ă-»£?«[m+° m+° 24rW2´ q¯+¹£H
Q[+« /±Ād2 8T#2!q CdCÐsd »Cüsd mµÓA4¤¼ r ¯T2.£H Q[ ü¸
µÓ¡ÿ.q yd fā -» ÖzA¼?«
Ö4ÿªT+°¯ÕN¤¯s2NQ[ ü¸ÿua£Ø´{mCdüJA¼ C£mÿu2X+«+ra`Ö-TA¼Ø¯42 W¯2s N
3Cda£Cd »A2Cd mµÓ `2Tµ}24r.»dH [NAÿØ¯ü-ÿªØ¯Õ2.£HQ[ ü¸
A»³Í A¼üJA¼ -³u2ÿu£[+°H\2.» -TA¼Ø¢[£üÙ ÿu42W¯s2N:N-TA¼Ø¢[T|+´ µÓ+s«
ÿu42
-´?«+« m_³ujCdÐ ÿu £ Ā+rC£a2 ÖzA¼Cd2N Ö4 ÿªT+°ü¢ £üÙ ÿªT+°
-2A¼Cd2N:+°Bý 2S'ÿu A¼Bÿº´Bý¾í Ö4 ÿªT+°üm+° m+° 24r-2N-TA¼Ø¢
T\H£üÙ ÿu42l°ûBW¯s2N:N-TA¼Ø¢[3 a`µÓ+«sÿu42
/¯CdØÁa£g[+°[´Õ2.dl°×2B.» ¯N3 a`µÓ+«sA[Āg2¢q[±p[+CdsÁa£g[
.d´Õ2.»NT|+´µÓ+«s
3TAÿ¼24r-TA¼Ø´vLs4rW ¯sT\qN£ aá³ÕuCd¯ÕgX-A»¯jd¯ÕgX-A»á
´{a©Āag2
1a£ zBºÿªµÓ¡2BºTAØAÿ¼a¯2£A¼2T2#a£ zBº Aÿ¼Ø¢ WBký m´W¯s £Bº
4aA»£Ja¯jd¯ÕgX-2#£|aT?«"
¯jd2f-2!q
¯Cds-¯Cd sf+°ü¯ÕN-[
-ag2+°A-TA¼Ø´vLs4rW2]¯ÕgX¢T\H-¯A¼2µÓ28T?«"
WBº:+°Bº
¯jd2f-_B»
d?ÆffmĆdØd[+« -ag2-N4rA¼
¯Cf f;+°!q -+°Bº

{N-»-ag2¢4B
¯jd2-[£Bº .dy»3-ag2¢»£B:+°ÿªµÓ¡2BºBº8T
.Ö_Cd£B¹T
ÿªµÓ¡2BºBºTAØAÿa¼ £-³u2+ra2 ü¸m´´2 .d 2C£8aBºC¹2A¼[.Ö_Cd£24+°
m´´2 .£[+«
3Aÿaªÿ Cd24r+°[´Õ2.»A»µ+Ó ruü=+°Bý2Bý .£yaz"ff-[Kl°×¯2A»³u2+°ü4 .dyA»µÓ+ruü
-»¯s2ÿª2 {2!q4r[m´´2.d2-»ÿª 2[ü_Bº uüA¼4A-[ {Ð3¢]2.d .dy+rK
¯CØd 2-N+rA¼A»µÓ +ruüm´´2.d2-K;|+ĀL .»y¯s£az-2A¼ ü¸ 'A»µÓ+ruü
m´´2.£[+«3Aÿa¯s2ÿuü+r {'Td2Kl°×u4r-ag »Ø2A¼+¹¯2;+°]+°AÉ¼.Ö_C£
T
-`4abā2¢m´´2.d2+°AÉ¼:2mA¹±Ā0uØ z
´vaÐ2;+° á ` {Öz+°4abā2¢;+° ¾Á¼t +°ü +°2 {2B»N+°ü +°2-2!q £
¯2|+Cd2Kl°×-ag C¹2A¼l°×2?u+°üü.» ¯ +°»+°ü +°2-2!q dµÓ_üm_³uj
¯4`m_³uj
'+°ü +°2¢wa2Bº+ jü+°H¯Õ.¹#;+°»Bý+rd´{?«§2N3»Bý+r»m´´2.d2
-A»T?«"+°ü +r[+«»Bý+rd´{#§Bº» T?«"-[-+¹l°× d.» ¯T]mCd2:A»'
.Ö#§+«£¯£¯ ³ÍqKÅÓ¡®¯<A¼¦0uü-ÿª£q´L Åuü ³Í+°u Ā2A+rQ[+«
Qa£ezd {Q[+« +r.» »Bý´Å ¡Ó ®;+¹ĀL+rl°×ü±ĀC£az a+° ĀL+¹+«üü±ĀC£az
I-SERVE 12
:+°Bº+rl°×ü2!q-TA¼Ø4üU {ü+¹+«üü2!qTA¼Ø4üU {ü
'»Bý´2 Bº AÿØ¼ ¢;+°A»2» mA¼Bº {2B»£Bº-Cd¯Ð¯2Āa_ü2.»Cd 4aÁµ» 2Ó .»Cd
T»+° 2CdBÖi a£>Ø2.»¯ s {2B»£Bº
:u /2Bº4r a£+°¯ü ]y dzA¤[+« JA¼´BÃa 3 ¯ d[+« ³uL³ua£N mÁÿ
A» Cdü8A¹+ra`2.»CdA¼a24rÖR®±pda-2A¼ ü¸3dzA¼¤2¢'A»»2mA¼Bº)Bý±paz
±ĀL±p ü¯Õ ]y2N-Cdáw4Xsáw4Xs=u4¹µÓmCd {ü+°ÅÓ¡¸4´Õ;+°-` {Öz+°+°Bº´{¢+«
A¼a£Bº
mCd¯|a`2T»µÓ ¯¦ff[/¯µ¢¸
-+°Bº+2Cd+rü2Tmµ2X4rl°ûay[AÿØ2.»¯Õ ¹_ü2.»Cd ;+°ÿª £[[Lj2.dl°×£Bº
3 ÿª 2¢+« m´»W2] A[.d#§ ;+° 4a£[ [Lj2.dl°×£Bº 4a2 .d#§ a£>Ø2
[Lj2.dl°×£Bº-+°Bºa£>Ø2.»¯s {2Bº4rl°×2A¼Bº»+Bºl°×´{?u§Bº+2Cd+rü2Cda£Cd3
A»2» mA¼Bºl°×2A¼Bý+« ´?u§Dÿ +°2.»¯ÕCdµÓVa2 NH¾´?u§Bº3 2µÓ2¢:´?«+«»azØ 2N
:2mA¼ü´{?u§a:´{Bºa£>Ø2.»¯s£Bý á-2µÓl°×Bº£ÅÓ®a£ uØ[+« üÖmCd¯|a` {
uL±paz2N6£3a£>Ø2 mCd2|+ 24r» {2N
3 2µÓ2¢;+r+°A»»2mA¼Bý+«_³u¯X/Á»µÓ2 ü¸dAÉag uÏ2+°H\2N-2A¼ ü¸
-Cd dAÿm±Ā´s +ra£ØĀL -dØBº 2A¼ -µÓÐ»Aÿü .»µBº dzA¤ü .»µBº )BBº
w4H.£Bº=[>a4Cd£-Cd[CdCdsÐA¼Õ§.ÖA¼aqA¼
;+°ĀL¯ d2+°H¯Õ ]y´{Bº-CdBº AÿØ2¢l°ûay[ dµÓ_üm_³ujÖz+°CdC£sÐ[
CÖü¯+¹£ü[m´dCd2.»µBº3m´dCd2 ü¸-Cd[+«' z¢¸+rü]jdCdj2¢» {£d[
-agÖ2N ' m´´2.£üK /CdXs +rü2¢ ¯mA¼±Āü 4r T£µÓ+rü2¢ -mA¼±Āü4r
{2?uaz[-ag2.»¯+£Bº
:u-Cd uÏ¯ zmA¼BÖi/2Bº4r´vaÐ2.»¯Õa-µÓÐ»Aÿ¼d4rü¯2Āa_ü2 ü¸
¯ Nÿ¢2]¬i?«+« .£yBº P®[¯Ă2424ra£>Ø2.»µBº dCdC£sÐ[-ag2.»¯+['
dl°× -³u2+ra C£ACdjØÿu » -³u2+ra£AÿØ¯» +ra` [ -ag2 .»¯ +[ m´µ2Cd24r
{2Bý±pdBº+°+° TAØAÿ¼a£
dmC£³u2CdÐ2>4Cmsd Cd
´vaÐ 4CØd XX,,[/¯aÙµ¢¸
=+°Bº-³u2+ra2 {2#2A¹-+°Bº-2Cdl°× z2A» ]yl°ûay2#2N'm´´2.d2-[
-ag2.»¯+¹
TAØAÿ¼aBº-³u2+ra£[+« z2A»m´´2.d2=u ¯s2N"
ÿªµÓ¡2BºBºm´X£Bº¯Ð´2¢;+°m´´2.£[.d¯s£Bº.d¯Õ´{Bº= Býw+i£:N+CdsA¼[
+Cds4r.d¯s £[-ÿªX+°ü4C¹2A"qA»-2A¼|+'m´´2.d2 z2A» ]yl°ûay2#2A¼[
-2#£ :2A¼l°×-`4abā2¢[ mCd¯|a` {¢ A»»2mA¼Bý+« ;+° ¾Á¼t m´´2.d2 4¹.dL2.dBº»
[A¼ac2
[ u[+« -³u2+ra£[+m´´2.£[+ÿqA¼»JqA¼4rH+ .dü£[+ =2Cd ÿqA¼Ö-2C»
ÿqA¼2-³u2+ra m´´2.£ül°×
+°+°ĀAÿl¼ ×° Bº-³u2+ra£[CdBý]¾´#§+¹£HCdCÐsd A¼ÕC§ ¹qA¼ +¹ Bº» CdBý]¾´#§+¹ Bº2
I-SERVE 13
CdCdsÐA¼Õ§¢-³u2ÿu »Nl°×2A»?« + zj 2?«N
TAØAÿa¼ £K+Td 2-ag Ö 2 N;+°!q 4as ¾´#§+¹-AÿØa¹´m´m+«d ¢-¯üµÓØÖ N
4BáÐCd2u2?«AÖi ±pCd2N-´£A¼m´m+«d¢¾Á¼tm_³Íj2Bº24BµÓØÖ±pCd2N
WBºa£ ÿªµÓ¡2BºBº:u ?u¸BºCd2Bº4r»3TAØAÿ¼aBº¯ Nÿ¢+«ÖR®±pdBº
ÿªµÓ¡2BºBº=[Āa¸ »ouü[m´dX2]£-Cd¯ Nÿ¢2]¬i?«+« a£qA¼
a£ ´LµÓ¡A¼¤Ö ]C£s[+« /Á»µÓ2 .» ¯s ´ËH Cd2 :u|4 {2#2N » Kl°× .Ö ´
áÖÁ»µÓ2l°ûB:A»
£³uTCdØ¯Õs C»£2Cda
2ÿu dµs»,
8C£ A¼Á»µ¢+«s¦
á »Cda£¯Õs³Õu,,[/¯aÙµ¢¸
-³u2+ra »Nq»qA¼/N]A»+a° ¯ÖmĆdØ4rC»j
+°+° Kl°× [CdØµ2X +r£ü2!q ¯Õ+° £[ ±Ā?«2.d q[ -³u2+ra£[ ÿu
.»d l°×:A»»2.» ¯/Á»µÓ2Q[T2]/Á»µÓ2qA¼
a£
3Cdj uÏ2q+°±paz£¯|aQae UTC£[= wai£ĀNÿ2.£a£"f-[-Bý\´{Bº
ÿªµÓ¡2BºÖ \'+°AÉ¼2C££l°×.Ö±ĀBº»3µÓyaØ±pazTÐ
3Cdj uÏ2ql°×2B»3TAØAÿ¼aBº
£ü4+°uü±Ā#UT2]£] L+« 3Cdj uÏ2 ü¸» ]a2UT-dØBº4Aff-[ ¯Ă¢
ÿuT2.d+[ÿªµÓ¡2BºÖ \A¼4Ùa¾¯ü {I¯+[3TAØAÿ¼aBº.¹?«+«ÖÅu®-+°Bº3d[
.d¯ÕÿªµÓ¡2BºBº.Ö´Õ2N¯CdØ»[-ag2.»¯+[XL\£3mµÓ 2.»al°×£
a£ :A¼2C£=´{Bº>L\2A¼l°×2#£"'+°ü2¢»Á¼+2Bº ³Ídz4rüÖ+°
:N>L\2N
a£ TAØAÿa¼ Bý+°AÉ¼ ü¸ l°×C»üCd a¹¯CØd »T#2!q-³u2+ra2W ¯s´{`Ø±Ā´
´Ëuü[.»y¯2Āa +°2W¯s2NmµÓ ` £Na´Ö3CdjT.£a` ü¸ mCd»-³u2ÿu 2
W¯2s N-u-³u2ÿu 2W2]U jl°×Bs +ý « µÓVa2 {£A[2]¯2Āa +°2 /A¼bTā 2.dA¼
_d?«¢´Hm´´2.£ü
' CdCdÐs 2 CÖHd[ ±Ā aü a`2 -2!q ÿ ª d´BºC£a a`2¢ ¯Ă _Nt
-³u2+ra2ÖzA¼¬i K´vLs4rW2]±pC£d[£a-l°×2# {2?ua-N±Âa±Ā#-N
=u4¹T LĀsT
;+r+° m±Āa_¤µ}2 ü¸ ;+°Bý+« >j ]y2A¼+2A2 3 UT 3 +°ajµ}2 ü¸
-ÿªT2.d ü¯Õ {¯<A¼¦0uül°×-4`24r£BýzÖ +°µÓVa z+[´L¯a m±Ā2C£ü
J?«[>Cd´L.»]Cds Cdsü:u2?« Ka±Â2A¼C£az+2Cd+ru[+«3+°ajµ}2<waiy±paz
a+°+°ajµ}2 -ÿª£[+«a£ Bº2+¹¯2=A¼a.d¯s {2#2N-u2?«¯ d2¢3UT+«
Ö+°?« A»³u2JA¼ -³u2ÿu£[ ´{?«§2] ]Cds Xs ´vLs4r a´{ ´B±ý paz -N a£¢»
A»³u 2JA¼-³u2ÿu£[´{?«§2.d¢»]Cds XsÖi´{A¼l°×Cd {2#2N:u2?«A¼µÓ¢Ö+°?«
I-SERVE 14
]Cds Xs[ Ly±p Bº2 ´|a a`2A[£Bº Ly±pdB»Cd´]Cds Xs-»N±pqA¼-2A¼|+
a ´ a`2f-[´vaÐ2Kl°×.Ö±Ā
U {ü]Cds Cdsü.d]y±pqA¼+°+°»:N4¹.dBº-T£+ -2C£+rµÓ2¢4rH¢
»a 2A¼aáÐC£üC»H±pCd#¸4r+°[´Õ¯s£az
1a£ zBº4aA»££|+J+°[´Õ2.dBº2qA¼
WBº+°[´Õ2.dBº2-2!q+°ÅÓ®l°×+°[´Õ2.dBº2+rA¼dØ-ag2.»¯l°×2!q ¯Ă+«+°[´ÕĀsaz
m´XUJ±ĀCd µÓVa£[TBý]´{Bº¯+°jA»³u 2C¹a£¢»µÓVa£[+« ±pC£BqA"3µÓVa£[
-2A¼l°×» ¢´ü3m±Ā`2-2!q ¯+°jµÓVa23+rµÓ2¢C»HdBºCd» {2#2N4A3
m±Ā`2¢]Cds2 {2N3]Cds2¢¯2+°uü£az 3¯2+°uü¢»a 2A¼a£NáÐC£ü
l°ûB {£az -T ]C£süC¹ ±Ā# 4rH¢ C»HdBºCd» {2?uaz 3 UTÖz+° a£¢»
-ÿª 2+¹¯23A¼Õ§C¹»»»a 2A¼a£NáÐC£ü4rHü¢C»HdBºCd+°[´Õ¯s£az
-£
' A¼Õ§[ -ag2 .»¯l°×2!q =2CÖ2Cd 2N Cd U {ü£a¹" £ÅÓ® ]C£sü¢ =Ö[
a+rü m´´2.£ü£Ö" £?«¢ +[ ;+°A[C¹ ;+°?« +°H¯Õ +[ 8 ¯2_2Aÿ¼ ql°×2B
TBý±paz ´L¯a£+rµÓ2¢=uC»HdBºCd£Ö3¢]2.dl°×2!q3µÓyaØ24rqA¼
a£ '_d?«+°2?«+« +°[´Õ2.»'m´´2 .£[+«4rH¢C»HdB»3m´´2.£ül°ûC»B
8T?«";+°!qC»B_d?«m´´2.d2JA¼Kl°×-³u2+ra +ra£ü8aBÃaz-2A¼.»CdKl°×
' m´´2.d2 ¯CdØ2 u4r +°[´Õps2N T\H m´´2.£üJA¼ -u2?« -³u2+ra +ra£ü
8aBºqA¼-2A¼ ü¸ -T¯C£Øü» A¼Õ§ +°ü4Bº2qA¼Q[_?«§ K-³u2+ra» 'm´´2 .d24r
ÿu¯Õps2A¼[-ag C¹2N+°A+°+°»'-³u2+ra£[Cü\2.dl°×2!q¯2Āa2Cü\±pCd2A¼[
».Ö_Cd£
1a£ zBº 4aA»£ Ja _d?« m´´2.d K ¢´H m´´2.d K TBºQ¯Õ ?u¸BºCd£a
J?«¢U {BýÖz+°£Ø ³ÍL+°a´28N"±Āa Lg+°a´»N"u³uØ Ø ³Ía£ül°×AÐa»N"
WBºa£ ¯aÐ£Ø´+°Ö.ÖiCdØ2¯Õ§.»dü[¯2+°H2]ÖzA¼#´2.dÿªC£ü¯Õ§
.»¯Õ £?«¢+« Cd» m´»W2] U {Bº» Ø ³Ía£[ ±Â2N2N ' Tdü .£2A¹4¹Ø´[Cds
u4rT L2]2N:uU {BÖi.ÖiCdØ2+°ÖzA¼¬i:2mNdü¯ÀÐ+°L2]£?«AÐa£a´2
ÖzA¼¬i Tdüm4³Õups2N :u Tdm4³u`2 .» ¯ U {Býk
.»CdBºf-2#£a :N
U {BýÖz+°£Ø ³ÍL+°a´2
Q[+« üÖ -¯ü.ÖiCd Ø2 {2A»-A»±Āa Lg+°a´2-N¯+°j 4rA¼¯üg
4rA¼µÓØ 4rA¼-µÓØ 4rA¼m´´2.d2¢[a+°a+rüÁa£güa±Āü¢ÿu¯Õ2.»N
:A»Cd£Ø ³ÍL+°U {BÖi´{Bº£Bý:2mNdüAÐa£_d#l°×m´¯L2].Ö#§´{?u§ÖzA¼¬i
Áa£gü3+ra£[Cd».Ö2N£?«[m´+rW2´.» ¯Nl°ûB:A»
4 [+°'Tdü z zl°× Ø ³Íam´+°a`2¢
:2mNd2AÐa£ uÏ2+°H|4TAÿ2ff
-»ML¶+°m+«2A¼T L2.d_Bº#2>L\2N
u³uØ Ø ³Ía£ül°×AÐa£ü:2mNdq'AÐa£üAÐa£ uÏ2_d#l°× ]yTTAÿ¼
Tdüm4³Õups2N4+°m4³Õu2.» Tdü_?«§ uÏ2l°ûBSH±paz#¸ +°[´Õps2N
I-SERVE 15
/A³ua`l°×+°2?« ü¸+°H|4 uÏ2»a zl°× ü¸+°H4| uÏ2»a--ÿªX+°ü4C¹2N
: Kmÿu2X>[C£¬i-ÿªCdq'-ÿªCdü4ü£Bº ØÕ§UT:Cd[+« üÖ£Bº
¯ Õ§ U {BÖi ³Õua`Ø4abāBº :CdB» Ta£#aBº ¯Õ§ÖzCds2 :Cd[Öz+° µÓVaÖ´?«+
.d2mA¼ 2Bºü2 :Cd[+« ¯2|+Cd2 =2A¼+°2!q .d2mA¼ 2Bºü2 AÐa£» ¯Ă -»N 8aBý ØÕ§
U {Bý³uA¼d 2¢+«m´W» ¯s2N
.d2mA¼ ¹ÿªC£Ð³uA¼d 2m±ĀTµÓCff:C£ØNmµÓ¡X£+rØü

'Td[[a´Õ¯s£az¯Õ§¢:u2?« .d2mA¼ü»ül°×»ü4Bý]±pda-2!q »ül°×
»üTa£#aü4Bý]±pda:2+r=2A¼a¹4Bº ¢Cd£a
'¯ Õ§Ta£#aBº¯CdØ¯2+°üBº+°+°-Cd8N=u+r£ül°×2!q-N-u
a±Â2A¼Cd2N ØÕ§ U {ü2C£ :Cd[ ¯2+°ü2 ü¸ ]y £|a +°+° :Cd[+ ØÕ§U {ül°û
H+°ÿqA¼»J {2BºA¼¯ Õ§¢ {2B»¯C£s ØÕ§¢ {2B»¯C£swa2Bº;+°!q+rK ØÕ§U {Bº
Cd¢Cd»
»ff-» ÿqA[+°H2.d+¹ Bº2.»Cd_2Aÿ[±Â2A¼Cd£Bº+°+° a£ {Ð
»ff-»´LTCd -³u2ÿu£[Cü\2.d+[32A¼´Ë¯Ða´{BºÖi uÏ[4r {2Bý±p

uÏ[ uÏ_2Aÿ¼ {
a£ {Bº uÏ[4r {2BH 4r[ uÏ _2Aÿ¼ {4r {2Bºlû° BºA¼ uÏ _2Aÿ¼ {4r
{2B»+°2!q- uÏ[4r {2Bº#2»ü[»2?u
1a£ zBº4aA»£ uÏ[-2!q= a" uÏ_2Aÿ¼ 2!q= a"JÅÓ̧l°×üDÿ2.»´ËHC£qT?«"3
T a£ü.Ö´2Bý
WBºa£
£Ø.d §d¦á¨X.d
µm¯s2ÿ¢4rdWü C,
dCdC»CdÐ©Ā»
uÏ_2Aÿ¼¯Ă/.dØC»,,[/¯aÙ µ¢¸
;+°Bº:Cda+«+°WuNµmĀsü.dNT!q§UT+°+¹¯2-AÿØCdjµmĀsü.dA¼ {C£Bº
u4r£Ø0uØ24B.»ĀsBº+rKA[¢.Ö´_BýTdü3.da`¢¾´?u§ü» m´d Cd2
4B.»d Bº£Bº uÏ_2Aÿ¼ { uÏ£[+«.d#§2-u2?«£Bý Ø ³ÍaVX¢ uÏ´Ëü2Öz+°
ü+°ùü8J+°[´Õ2.d {:Cda +«+° µmĀsü-Aÿ¼Ød2.»¯Õ£Lu4r» JBº4B=2Cd
¯´?+« Cda£_Bý¯24X.d¯l°×2# {2?uBº¾í+« uÏ[u4r?«¯s {2?uBº¢´ü mCd2
uÏ2¯24X´?«§2.d+¹Bº-2A¼|+JBº uÏ_2Aÿ¼ {
/ #.Ö±Āü2!q3Cdj uÏ2;+°!q uÏ2T\H uÏ£ü uÏmÿu2Cdü uÏ£ÿu¯ü
1a£ zBº6C»´L´vak uÏ¯ÕA¼¤B+°B» uÏ[T\HĀAÿ¼l°×ü2C£K.d¬i uÏ_2Aÿ¼ {q
-[J/A»tµÓØ "
WBº ĀAÿ¼l°×ü uÏ _2Aÿ¼ {q 4r[ K.dü 4rA¼ » .Ö´Õ2N ĀAÿ¼ » .»d l°×2B ¾í+«
uÏüu4r?«2.» K.dü4L2]J|a-¯¬i uÏ_2Aÿ¼ {ü
a¹ a+°Ö uÏ_2Aÿ¼ {ü£a £a »A2Cd µmĀsAÿØ¼ d2 .»¯Õ A[ 3.da`¢
¾´?u§ü[+°Õ .»¯s.»Cd -a+r[´L¯ÕgX¢Cd2?uü´BºCd {2?uaJaĀAÿ¼ {¬i uÏ
I-SERVE 16
_2Aÿ¼ {üJLTd2¢ uÏ_2Aÿ¼ {ü» #l°×-ag2»a
uÏ»_Aÿ¼ØC» :X uÏ_2Aÿ¼¦

ff-[ {ØCdXs uÏ2JBý[_2Nÿ¯s2N-[Q[-ag2 uÏ2JBý[4?«§4r´#§l°×2#2N+°+°»
JBº´vLs4r uÏ[+rq+°±paz£|+ ü2- uÏ[4r {2BºqBºÿ¢4rü»£ØAÿ¼üC¹aT2.dqBº
l°+°a£ ĀAÿ¼l°×BºÖzA¼#ĀAÿ¼ uÏ_2Aÿ¼ {+r£H
-mC£³Ía£ag2+°ajl°×a£ØA¼[2A¼Ø2
l°×a£ØA³Ía2m±Ā`¯2Aÿaùag,
m±ĀùAÿa£Ø¯sCdsÐO9rÏ¯£ag2
CdCdsÐ2O uÏ¯Ø2»ÿªÖA¼¦<,, [/¯aÙµ¢¸
ĀAÿ¼l°×BÖi£Bº 3³Ía2+¹¯2 [2A¼Ø2 +r[ ´[ .Öd ØH m±Āùü [ü´{+¹B[+« =2Cd
3³Ía2+r£¢-2C»¯2±ĀN2.d+¹£HCdC£sÐ[+« CÖü¯+»2A¼l°×m±Āùü[ü´{+¹£HA»[
CÖü¯l°×2!q P®A¼¦<2+°ü4»+°ü4A¹-# 2?«CdC£sÐ»CÖü¯l°×»2A¼l°×m´dCd2.»dH
:um´dX2.»£Bº-]a+rü2¢» uÏ[+r4ü4C£Bº:+° uÏ[ü+°ùü.Ö_C£T
= BÖCi »m+° m+° 24r uÏÿªT+°üĀÐQÿ2.»¯l°×2#Ö#§Ö#§4r¾íw+l°×Cd] L+«
´LµÓ¡A¼¤ ám_³ujd2A¼¯Õga´Bý-]C£sK]C£sK+°aj´ËuKl°ûB´?«§2.d+¹l°×2B {2?uB¹
-2!q -TdAÉag2+r [CÖü¯+[/ ´+° .»ĀsB¹£B» uÏ[:+°Bº -]Cds2-2!q:2mNd
m4r³ÍØ¬iµÓutNTdü]Cds2-2!q3d:2mNdüAÐa£_d?«+«m´¯L2]3dÁa£gü
3+ra24r´Lù 2.Ö2N-2Cd¦+°a`¯Ða´2+°aj´Ëü2-2!q ¯<A¼¦0uü
'¯ÕgXa££ü2!qĀ+«CdsÐ2´#§_BH´vaÐ2>BºÿªaC£A¼ü:u2?«¯ÕgX[±Â2A¼Bº2 q̧
Cd µÓVa£[:Cdaüal°×Cd£.d¯s val°×£a
:u2?«¯ÕgXa£+°±p B[+«+ra`2- uÏ2- uÏ£[+«ÖzA¼?«3T©Āa2-³u2+ra2A[
wa2Bº a´2'm´´2.d2
¯CdØ2f-» ÿu 'm´´2.d2¢TCdsÖzü+° 2?« +raØ+ra`
ÿu£ü+°[´Õ¯s /£az4+°:N¯CØd »[-[´Õ¯s {2#2N+rK-#¯Õ§ m±Āa2ÿª2
A¼4Ùal °û:#¯Õ§] am´ÅÓd 2A¼4Ùal°ûÖR®.d ¯s'+raØ+ra`ÿu£ül°×-¯ÕCs Ðd 2+°[´Õ2.dA¼
6£ Ā Ø {ü2C£ ' m´´2.d2 ¯CdØ»[ Tj A[JA¼ -³u2+ra +ra£ü
¾´#§l°×2#£a
-+°BýA+r=2A¼l°×"m´X£BºCdA»³u2JA¼
»ff-[-Dÿ 2¾´#§l×° 2#£Bº

4A'A»³u 2=u ]y2N"-NÖzA¼?¢¸ ;+r+° ´{aBý µÓVa2¢|aC¹D2A¼ {4r {2N
-´{BºA[¢ {U {Bº33+ra£[»l°×£Bº-NCdH¸ 4abā2¢+«.»LÖCd sa.d+°62N
3 Cda£Cd ] _Bº4 -az2N 3 Cda£Cd 2¯2 zA¼t -az2N 3 Cda£Cd m+° 24r
£+ra£[.Ö2N2N3Cda£Cd-N_d?«+« ]y:´?«A»³u 2-az2N'A¼µÓü¢m´X
A¼µÓ¢3U {Bº33+ra£[
»»ff-[-2#» {£Bº:´{Bº mCd2

{Ð;?«§
2¯´{ zA¼t {a£ KBý _Bº4 {a£ ÖCd as .d+° {a£f -2!q ;´{+¹Bº :u2?« ¯ÕgX¢ JBý
A»³ÍDÿ £[+«-ag28T?«"6£U {ü-³u2+ra2 NH¾´#§Bº2qA¼:A»- uÏ2
uÏ_2Aÿ¼C£Ð[+« ´ËHC£ü'- uÏ A[ ü¸ .»y¯2Āa :NCü\±p Bº»
uÏ[+« ´ËHCd2 ' uÏ´ËHCd2 A¼+rü2!q mu³uj`¹Cds zBÖi 2+«u4r Öia£4Ø ĀAÿ¼ .ÖdØH
-CdBºÖia£4ØĀAÿ¼.»¯Õ£ ü¸/Á»µÓ2±Â2NU j+«s[ĀNÿ2.£Bº3T a£ü.Ö_C£T
I-SERVE 17
2+«.dLmCd
´vaÐ2 ;+°´{Bº J C£Cd4rwai -> ³Ía£$ a j[ AÿØ aÙ2¢ ´ÕH.£Bº 3
¯ d[+«».£uA¼a2¢ {£»-Cd[+¹¯2m´d`2.»¯Õ ¯s {2Bº4r;+°¾Á¼t
-BºTA# ü¯Õ ]y2N3-BºT+[.¹#¸ [a£jØ24r+[.¹#¸ 2.d d24r
+[.¹#¸ Cd#§+¹q2Cd =2Bº4r {2N » 3 =2Bº m±Ā2C£ü A¼4ÙL+« .»y¯L+« £l°× ;+°
u#ĀL+°[´Õ2.£Bº-Cd3=2BºCd#§+¹q+° TüTüuBý±pCd£Bº-2A¼ ü¸ -Cd3
A¼4Ùa¢8AÖi£¢d´H¸Aal°×Cd2A»Ö-+°Bº+r¯s2CdTmµ2XAal°×Cd2A»Ö-»-»Ð`¢
{£Bº
3u#ĀL[.d ¯¯L+«-Cd+°¯mAb³uj`BºK-©Ā£üIm 24r.»¯Õ µÓVa£[+°W2´
.»¯l°×££BºK £+°agÖ2N-2A¼ ü¸ -Cd[JA¼ uH+°H\ -Cd+° ¢d´H¸ ¢+« m´W» 2.d
¢»¯ d2¢Öl°×´ÕH]:u-£

=BLu#üIaCÖüCÖHd[TmCd Kl°×ĀÐ4Cd2Cd´{AL´?§« u#ĀV

Tmµ2X+¹¯2TaA¼¤m±Ā2C£ül°×±pCd£»/´{KÅÓ¡®mC£\C»A³u2Cd4 CÙ d 2A" 2]m4r üK
/CdsaA¼+«ùü¢Ö+° {2Bº4r- K Nq¯Õ:´{B+«a£Cdm4r 2¢+«=2A¼l°×m´»W¯s£"
:+°Bº {2B» +«a£Cdüml°ûaüJL+« T»+° T.£a£ü2!q ´Bº {+Cds £ÅÓ®³Õu2¯Õ2.d#»JL+«
m+Bºff-[
»7³Õu2]#¸4r»-Cd£ #¢¸[-2Cda£a£g[m4³Õu2]:u-£Bº
u#ĀL ³ÍC£j= aJa"T jH´LMH2].d¯s2!qJa uÏ¯Ða´{u¸4r {£a
á 2A¼ ´L´vakü4r {£a ' ´L¯a£q Jl°× -2#Cd#¸ qA¼ Ja Cdü.dl°×2!q
¯Õ§+«m´X¯Õ§.»d 4ü|aÖ-[´Õps2N6£J+°u2?«¯2+°uü/#§q {Ja£JA¼
+°a`C¹8A¹aj4abā24r ?u¸BºCd£a[´Õps2N£ á 2+«»mu³uj`Býk Nµ2BýüØ
4¹mCd2 Ja .Ö´Õ#¸4r» » /Cdsa£d` A¼+«ùd a£Ùü¢ +°a¹j±Ā¯ü .»µ 6£
Tmµ2XüDÿ2.dqA¼3CdĆd#§+¹q+°IagdmCdü.»¯ÕXL\ ¯s£:2?«+« ÖÅu®ü[qA¼
=+°Bý+« ±p£¢CÖHdA¼:u2?«A¼µÓ¢ ³ÍCdj¬iJA¼ac2üDÿ2]2N ³ÍCdjü-+ra`
+°aù dzü+°+°Ja£l°×CdCdsÐ uÏ£[-m4³uÕ 2.d2Bý»=2C¹T.£a`.»µ6£
£l°×A¼¦<2±pl°×2B {2N¯ÀÐdT ac=2Cd {£4aÁ»µÓ2q[A»CdCdsÐ2´#§´BºA¼[£l°×
-ag C¹2NJa4aÖi /A¼¤L2.d2Bý
WBº)u#ĀV WBº2?ua3+rµÓ»£:ü¸-> ³Ía£$4rad4r[+«´ÕH ¯s
_düA»L ÖÅÓ¡s£ AL¢ {Ð Cd\u { {Ð Öia£4Ø ĀAÿ¼ .»¯Õ£Bý [ [ .d ¯s»
CÖüps2N:2Cdl°û {Ð¯2Āa£[=2A¼l°×TBý]¾´?u§ül°×2#£"8TCÖü¯+¹£ü[
-l°×2#£"+2.Ö2T a24r.Ö´{
a£ £ áT»¯L+« 2+« mu³uj`Bº32A¼ ÿu©Āüa£ü¯s £ +rÅÓ®JA¼ ´Bý
¯L2]m´´2 .d2Öz+°[ĀĂaC£Ð[Ā2ĀL+°U {ü-üC£Ð[ÿX+°¯0uüA¼¦< dC£Ð[
T L¯s¯Qae24rm´¯2\2]] L+«:u-£Bº
2+« ³ÍC£j ¯LÖ ¯A¼Ùa { üDÿ ¯s Ö³u2 Cd+°`» ´?u´2.dCd2A¼[ ¾Á¼tü .Ö´4r
I-SERVE 18
T££-A¼§2 ü¸ Cd A¼ac2üDÿ2]2N£- uÏ£[Ö³ÍKA¼¦0uKCü\2.d4ü
CdC¹sÐÁµ» 2Ó .»d 2Bý
WBº 2+'¯2Āa2¢ {2B»-a£güK.d+° 4r Lk2.£ {- K±p£ü2#£-T
±p£ü2!q£?« ü+ra`»T?¢CÖHdH
¯2»A¼2ÿu 2.d
£¯£+°ü»X.d,
-a£g»³uµÓuta¹g
T4C£a¹gT>2ÿªC» ,,[/¯aÙµ¢¸
3 üF uü£ü4
¯2»A¼2 -2!q:2mNdüC¹Tdÿu 2
ÿu 2-2!q4Bý]Td ü P® P®Ö a»¯+¹ #2
£¯ -2!q¾í.Ö´Õÿu ü¸ ¯Ă¢3dTdü zmA¼ü¯2Āa£ü
´B# º 2
+°ü -2!q¾í£¯ü ü¸3<L+« a`¯ d2¢l°ûB3dTdü¯jCdü
Ö2#´Bº#2
'£ü\2?«¢] Lwa2Bý2?«+ÖzA¼?«wa2Bº+raùü-2.»Cd3¯2»A¼ÿu q
L2Cd z<ØÖ T
'£ü4F u¢¸£¯£+°üü {Ð8J.»dq {3´4H\C»¯2»A¼ ÿu ü»
3±ĀH-2A¼+°»T»+° 2CdüTd ü¢ {A¹©Āü»=ü¸´{ Bºÿu .»¯s {2?ua-2C»4r+°
C£ zm_³uj¯Ða´{ü [4Bÿu .»¯s {2?ua'wa2Bºÿu ü ü¸£ÅÓ®l°×¯2»A¼2
Cd4 ÙCd 2N-2A¼ ü¸£¯£+°üü4BCd4 ÙC£az
Ā Ø¯2ĀaüTd 2¢´vaÐ£¯q mÁÿ ±ĀmCd ³Õu¯s {2?uaz£¯q
µÓ¡A¼¤.ÖiCd£Ø[£ÅÓ¡®4Ls2.dl°×2B.»¯s {2?uaz'£¯ü q̧A» ³u2mNdA¼ü+°2!qDÿ24r
]mA¼´ á Cdj -»£Bº q» qBº» mÿu2X £L+« +°ü4Cd {2#2N ' mÿu2X» -TA¼Ø
-2?uaQ[+«3NqA¼
'-TA¼Øwa2Bºa+rü
-¯C£Ð±ĀA¼+°2 -2!q3CdjqA¼»ÿu [+°H\2.»-TA¼Ø
-ÿu£±ĀA¼+°2 -2!q3Cdj£l°×+°[´Õ2.dBº2qA¼»ÿu£[+°H\2.»-TA¼Ø
'wa2Bºa+rü-TA¼Øül°û4Bwa2BºµÓl°×sü£az
3 a`µÓ+«s-2!q/¯CdØ ¯s {+°[´Õ2.dl°×2B+°´Õ» ¯µÓ+«s
T|+´µÓ+«s-2!q¯CdØ ¯s {Āg2¢ a¹q[±p[ ¯s {.d´Õ2.»µÓ+«s
J?«¢ T|+´ µÓ+«s[ mÁÿ24r I¯l°×´{Bº ' -TA¼Ø»
mÿª f -2?ua 3 a`µÓ+s«
mÁÿ24r {-TA¼Ø-TA¼Ø-» -2?ua-TAØmÿª üwa2Bº+°H¯Õ '¯2Āa£[
+°HĀsaz+°+°-TAØmÿª üCü\2.dl°×2!q¯2Āa2Cü\±pCd2N-NCü\±pC»
T\qNµÓ¡A¼¤ á C»j
'A¼Õ§ ¯Õag ´ B Cý » +°[´Õ2.» m´´2 .d 2C£]£jmCd»
I-SERVE 19
2+« ' m´´2.d2 >Bº .»Cd £ü TmµÓ ÿu 2 -l°ûBºA".Ö+°l°× l° -Cdl°×±pC» ;+°?«
u4r»+°[´Õ¯s2N-2Cd mCd2.»Cd3wa2Bº;+°!¬±pC£d"
WBº ü+r.Ö+° ü=2Cdu4r-Cdl°×££?«[TBºQ¯Õ.dBº .dy+rKm´´2 .d2¢-Nÿ©Ā24r
{.ÖiCd£Ø[TBºQ ¯s:+°-+°Bº>Bº» qA¼+°A¼H+°-»4ù[I¯Õ » ¯s:+°£dz»qA¼]C
>Bü´L¯ÕgXl°ûB-2C»+°+°A¼µÓØ 2C£]£jmCd» -[.Ö´+°Cd´ A¼
¯CØd 2:AÖi {2Bº4rU {Bº+[Áa£güJA¼
»ff-» -Dÿ £[CÖ.dyl°×2#£Bº

-2!q
{Ðf-[´Õü A¼\A[
»f-[´ÕH.»¯ s£Bº'-³u2ÿu »_2Aÿ2¼ -³u2ÿu »
A[+« Ta4Bº-2!q -³u2ÿu » z+«s
-³u2ÿu 2 a££ü2!q 3Cdj ]£jmCd ¯Ða´ » CdCdsÐ2 4?«§4r ´#§_BH +rK 3Cdj
CdC£sÐ[4L2]-»+° 2N£A¼ü-»+° a+rü4rm´X±ĀA¼ü.»¯s£a+2A¼a]Cds »a
>Bº2»a6£3wa2?«+8+°C£Ð[ĀNÿ2.d+¹£H:C£ØN4r£N¯s£a: K£ÅÓ®>£j2Cda
£¯ü.»Cd ]y7³uq-¯¬iALmµÓ¡X aÙ»+°+° ) 2+ {Ð-u2?« A¼a£ÐAü
ü¢´Bº¢l°×´BÃ£K+«+°¯2Āa2CdÁ¼
.Ö´Õ A[Āa£2µÓ» P®.Ö_Cd£´vaÐ+°aj .»Cd +°H\ÿu q¸ m´´2 .d28aBºC¹2N
'A¼a£bā ±p£ü2!qT»+° ´vaÐ+°24rCdCdsÐA¼ac2.»dHCdCdsÐA¼ac2-2!q |+ ü2µm¯s
mµÓ `2 +rA¼ ¯Ă¢ 4Bº+°#§l°× +¹L+°üK Cü4rH -´{B» ¯2Āa2 ´L´vak24r
/´µÓT¯2s N
a£ »KTAÿ¼24rT L2]/Á»W2.»¯L+« 2+« ³ÍµÓzd Bý+« ¯Ă¢4Bº+°#§+[
{ Ö³u 2C£ -+°Bý+°+°B» -2CdL2] ±paz2N 3 Cda£Cd -Cd +°aj m´£³u ´ËHCd24r
]y´BºCd+ra£Øü.»¯l°×2#m´µ2CdBÖi CdCdsÐ uÏmÁÿBÖi UT2.£Bº3Cda£Cd 2A¼
¯2 CdĂa£ül°×-Cd[+«[LÐ+°ü¯ Nÿl°×NL2N-Cd:´?«+ ;+°+2BºJA¼Wum´X u4r
¯ Nÿ¢» {£Bº¯ Nÿ-2!q¯s_tCdsÐ2-+¹l°×´ÕH ¯s´ül°×C£Bºq+°±pC»:+°u³uØA¼Õ§
q»qA¼-Q-Cd[¯ÕgXa£ {Ðl°ûB-u2?«¯ÕgX+¹¯2m´d X2.d
4 [+° 2¯2m4³u24r.Ö´{l°×' 2+«.dLmCd.Ö´B[+«£Ej+« ³uL¶2]
A+r¯aÙüI¯l°×£Bº3Cda£Cd WBº P®Cd¢Aÿ¼+Ā\2.£Bº
3CdjA¼ac 2mX´{?«
WBº a£ » z 3Cdj Ā+rC£a2 ±Â2A [ .Ö_Cd2!q +2A¼a ;+° +Cdsa+°2 m´µÓ
q Q¯s£a 8 2!q
3Cdj Ā+rC£a2 -2!q 3Cdj A¼ac» +°A A¼ac2 {2A¼2!q mA¼§ü
A¼µÓØ zA¼ac z-»mX´{?« {!q§4AmX´{#üK-¯C£Øq-[J¯ÕA¤2Cd24A+°+°J
3CdjA¼ac24B-¯CØd »4Aff-[
m´µÓu4!q§+°[´Õ¯s2N4rKQ[¢;+°mÁÿÖ¢´2 {2N¢+°2¢ {2B»:Cda
mX´{#ü+ 3Cdj A¼ac mX´{?«+ ;+° ¾Á¼t ÿqA¼2 {2N ¢+°2¢ {2B» mX´{#ül°× ¯2|+Cd24r
AÿØCdAÿØ» d2AÿØ2-»mX´{?«[I¯l°×2A2¢+°2¢m´X£Bºm±Ā´2]+°Áa£gü.d¯s £Bº
=u.d¯s£Bº"[>2.Ö±Āü2!q=A¼a42B[>24rÁa£gü2Bý .dBºBº2qA¼£Bº3
I-SERVE 20
Áa£güÿu .»¯s£Bº4+°3ÿu £_ü2.»Cd.d¯s£Bº-2A¼.»Cd AÿØ£NmX´{?«¢
ÿu »AÿØ»Cd´ÕC»»|am´ `2qA¼-+°Bº¯CdØ ¯s {qA¼-2A¼|+'AÿØ£NmX´{?«[
m´ `>Ø2 +rA¼K ¯sCd2mCd2 +rA¼K -2?ua :N |+ ü2 AÿØ[2.» UTBýÖz+° :.dyJā A¼
3Aÿa´B ý {2#2N-2A¼+| Q[[má .£yāQÿ 2-2?ua-2A¼ q¸ :u2?«mX´{#üK-¯C£Øü[
» z[µÓyaz2].Ö±Ā z
:+°3CdjA¼acmX´{?« {2A»-+°BºdAÉagÖÁag2A[+«3C£jÿªX-»m´ `2
{£az+°+° :N ¯sC2d mCd2%Cd2Nm´ `Cd2mCd2%Cd2N-2A¼ ü¸ 'mX´{?« :Cda
mX´{#ü[?«+° £DÿÖ2 N-2A¼+| Q[+«-¯CØd 2´!§q - +rµÓ2qA¼
+°+°a£ 3CdjA¼ac 2-¯CØd »Øm´¯+ s« qA¼ T.£L2].d ¯s'm´´2.d2ÖzCds2
|+ ü2 ¹ d2+°+° £/Á»µ[m4³Õu2]-³u2ÿu a³ÕuCdBºÖi UT2.d£/Á»µ[
a] ¯Ð¯Ða´22] uL±p¢l°× {Ð :´?«|+ m_³uj Ā+rC£a£[ ±Â2A { +°+° :+°
³ua¶µ¢+rNA¹©ĀüTBý]¾´?«§ ¯ NÿmÁÿ 24rUT2]£¯a| q+° dAÉm±Ā´2s 4r£?«[¯ÀÐ+°L2]
Ø ³ÍamÁÿ24rUT2]£¯|a-NK:§2¯aÙ
1a£ zBº4aA»£´{aBºF>2-K+°ajü3F u[+« -2l°×a£üK'wa2Bº_d?«+«
+°[´Õ2.»+raù¬i£-A¼§2-» a+°+ra`2l°ûB+°H¯Õ>já2á+°H\¯s {2?udK
´vaÐ2Ja.Ö±Āa3CdC£sÐ[ a+°ĀLT L2.d2Bý
WBº a£ {Ð A¼§+raùü wa2Bº -A¼§+ra`2 ;+°?« Öz Cds2 Bº +raùü
.Ö±Ā {J?«¢-A¼§ +raù»AÖi 2-K´vaÐ+°aj-K£¯-K-2# {2?ua+°+°
{Ð.Ö´Õ-A¼§2Öz+°Āa2+°|aj+°ajÖz+°Āa2´{aB»U {B»U {Bý Āa2.ÖiCdØ
m´XD2_»]Aÿu ¯Q[Āa2µÓ¡A¼¤ ]AC»j:A» ]#§] LNCdCdsÐA¼Õ§C¹.d ¯sJ#[?«+
-Nÿ©Ā2;+°!q 4+°: Ká£ØdÁqJ?«¢»|a ¯sÿqA¼2qA¼q+°±paz£'ÿqA¼2
+°[´Õ2.dB[+«U {Bý¢ {£¯»+ra`2+°+°A[[Cü\2.d+¹£HA[+«/±Ād2
-¯242f
;+°!q
¾í+«´[.»¯Õ£.»d+°±paz£ ¯Ă3´ü¢ 42+rl°×2B {2!q-N-¯24 [
+2A¼a2?ua ¢´ü /2B» £¯ü ±Â4#§+¹ Bº» -¯24 [ +2A¼a2?ua =u -£
;+°!q'wa2?«+ ü2-³u2ÿu »+°+° {ÐĀNÿ2.d ü¯Õ2N[a³u 2ÿu »A[[ĀNÿ2.£+°
{Ð¯ Nÿ¢» {2?u¹ Ø ³Ía2¢» {2?u¹-NK:§2¯aÙ
a£ Bý\C»[µÓyü¯ Nÿ¢ {2#_d?«+«´L´vak Ø ³Ía2¢ {2Bº8Bº ü¯Õ
¯s_d?«+« +°KÅÓ¡¸a£üy¢´üA¼¦0u[-2#Kdl°×m¯ÀsüC¹ Ø ³uL2´ ü¯Õ ¯s ü
- uÏ[u4r» m´ Ls2.d¢´ü mCd2T+ra2+°ü4Kdl°×µÓmCd {ü¯2³uL2.d ü¯Õ ¯s
ml°ûa24r Ø ³uL2.d ¢´ü mCd2 .dH2.dl°× ³ÍCdjü ¯T2.d ü¯Õ ¯s /Aa24r
Ø ³uL2.d¢´üqAÿ¼ _N¤[+°ü4Kdl°×:uCd+«T {Ð7³Õu2.d+¹:u {Ð¾í+«
um4 A¼¯g¢ {£l°ûB¢´ü¯´s¯ÕgX[¯¯Õga2.»¯+¹4H\C» {Ð¯£jmCd¯Ða´{Bý4r»
{2Bý±pC£
.dAÖiÐCd2.ÖiÖi+°Ø2
>4NC»Ø [µÓya,
I-SERVE 21
á »³ÕuTmµ[s
+rµÓTµÓAµÓd¦,,[/¯aÙµ¢¸
-´{BºAÖiÐCd qA¼-AÖiÐCd qA¼-»[µÓyd2¢ {Ð {2?u {-N3+rµÓ2 2?«
[ajü¯ÕgX-A»á Tmµ2XĀg2A[ {Ð±Â2A¼
ÿu4C£Ø4ü+°`
1a£ zBº4aA»£Cd a-u2?« ¯ÕgX[±Â2N£|a4A L-u2#´{Bº
» WB ký

»Kl°×/Á»µÓ2.»¯s£ff-»-³u2ÿu 2C¹l°ûBý' Ø ³Ía2=ul°×A¼aC¹2N"
'm´µÓT[ W ³uL¶T]mCd24r.d¯Õ 24r {2Bý±pdBº:2.dT2.d-a42 #
-az2N¯ÿª-2C£[ÖÐa±pC¹2N¯ÿª¢[£a+°A¼üB[+«l°ûB 2l°×Cd£a6£ WB º
¹aCÖa qA¼-´{Bºa£ zB» C»a+[Öü¸4r:u-£Bº
1a£ zBº 4aA»£ -u 24r {2Bý ±pda| T?«" Cd u2?« ³ÍCdjü ¯ Aÿ2
.Ö´q[m´µÓm´´2.d2¢ {2#2A"
WBºa£ £l°×¯ Aÿ2C¹.d+° ¹a ¯+¹qA¼-Bý|4£BýĀgaz[_?«§¯ Aÿ2
.Ö±ĀH {Ð´vaÐ2:u2?«m´µÓü»µ-´?«+« {Ð- uÏA¼µÓ¢AÖiÐCdĀgaz¢ {£ {
-2A¼ ü¸»KĀgaz¢+«N\dzl°×sü3mµÓaz2]¯ Aÿ£ü.Ö±Ā:´{Bº {Ð z+°s
¯ÕgX¢ {2Bý'm´µÓü»¯s£ {+°+°Kl°×-A»Āgaz¢ {2Bý¯ Aÿ2.Ö±ĀH'Āgaz¢
+°ü£+°ÅÓ2+°2qA¼dzl°×sül°×+r ü¯ÕAÖiÐCd2qA¼+°+°:2|+2T\H {2N"+r 2;+°!q
{2N-2A¼+°»» 24r {2Bý±pd
1a£ zBº4aA»£ #ü+°2A¼[ ³ÍCdC£sÐ[ #¢¸.Ö±Ā2!q+[A¹©Āü-2Z+°L2.d+°
CdÁ¼CdCdsÐm´¯24rü¢-# 2?«A¹©Āü´L³uL2.dBº2+¹¯2ÿu4C£Ø4ü+°`3mµÓaz2]
m´¯2\2.dBº2-»Á¼¤X {2N4ACd a3TAÿ£»3mµÓaz2]¯ Aÿ2.Ö´2Bý
4 [+°:+°Bº ü2¢

m´XÖ\ Ø .»yNā ´vaÐ+r

A¹+r-£A¼CdØff[/¯aÙ µ¢¸-[ {2N
' #l°×-ag2
ÿu4C£Ø4ü+°`ff-[£Ø0uØCd [akd2.»µBº-N¯ z]Cd24r {2N

ÿu4C£Ø4ü+°`ff-2!q8T?¢[aÐ.d£Cdj+°24r+rl°×2B/A³uaùCdj+°24r.Ö´{l°×2A2
)Ö2+°dØ ]´{B» :2?¢¸2] ÖR®±pdBº) =ÅÓ®dØ+° £Bº P® +°[´Õ2.£Bº
7Å¢® { A¼¤ü£Býku4r´LMH2].d¯Õ
£B»JBºff-£a :´{B £+rØ[+«-ag »T?¢

T.£a`.»At2
'£+rØ[+«C£Cda£Øag28T#2!q£BºJBº-»:A¼ta Øl°×sü»a»a4rqa/N
;+°B»-[
+rK£BºJBº-»aw 2BºÁüTBý4r {´{ Bº :A¼at Øl°×üs ql°×2B=u {2?ua"
-»m´µÓ;+°?« {2N-Q4r+°
£Bºf-2!qŃ8ÅÓ®3+ra2£Bº±Â?«§£Bº4BÃüJĀü
q[qCdÖz³u24üÖ2+°dØ-[-ag2
JBºf-2!q=ÅÓ® d¯Ă±ÂBº4r?«a´2¾Á¼t
4BÃüJĀü {3+ra2-[-a2g :u'wa2BºÁüÖz+°-a£gü»a »a 3+ra£üC¹
»a»a d¯ĂüC¹»a»a4r {´{Bº':A¼ta Øl°×sü;+°!q-[.Ö´Bº2=u"
I-SERVE 22
-»´ m µ Ól°ûB {2N
'm´µÓül°×¢+° Ø ³Ía2¢ {2B»¾Á¼tü.Ö ´¯ Aÿ2:u {2#2N
£Bº-´{Bº±Â?«§3+ra2qCdÖz³u2:u2?« KI¯Õ´+°¾´BýC»Ö2+°dØ-»U {Bº
;+°Bº£Bº£Bý+« d¯Ă4rK±ÂBº4±Â?«§qCd zA¼a 2?«ü+°ùü4rKq {-u|4
JBº-»Á¼2A¼4Ùa4B d¯Ă4BÃüJĀü 2?«ü+°ùü´+°ü¾´!q§ ¯s-+°Bº
mÁÿ-2µÓ2Ö2+°dØ-»U {Bº mCd»:+°Bº:A¼taU {üqa/N;+°B»+rK£Bº
-´{Bº-u+°[´Õ2.£Bº:´{Bº:u+°[´Õ¯s£Bº-['Td2 l°×-agÖ2N+rK
Q[¯2m4³u24r.Ö±Āü2!q
£B»JBºff- ü¯Õ2A»ÿu¢:2Cd+2° !q aÙ2qA¼

ü4r6C»8Á[ I¯l°×£A[+« -a2g .Ö´ #´{Bº 3Á[+« ¯2_2Nÿ2]
ü+°ùüK¯ÀÐ+°L2.d ü¯Õ2A»+rK
424¢4ü¸´¬¸ff 2?«¯2A¼a£büā ¢-u-[ü+°` uü

I¯l°×»2A¼l°× Jü qA¼ +[ ü+°ùü NH ¾´?«§ £?«+« A¼4Ùa4r {2B» »|a ü+°ùü
I¯+¹ ü¯Õ2A»q+±° pC»£+°Ø¯ Ðd2+rA¼:uÁüÖz+°mÁ ÿ £a£g[ NH¾´?«§ £?«+«
A¼4Ùa4r {2B»»|a-a£g[¯ÀÐ+°L2]-ag2.Ö´ ü¯Õ ¯s'a+ ° Ö-agm4³uù[ü+°ù Xs
-2?ua'ü+°ù Xs-»+°a+rü
£B»JBºff£+°Ø2¢+[ÿu4rü NH¾´?«§T\H
ÿu4rül°× 8+°C£Ð[ ĀNÿ¯ s ¯ Ðd2 .Ö_Cd£2 +°+° ' a +° Ö ü+°` u Xs[

ÿu4C£Ø4ü+°`ff-2?ua
»A2Cdµm¯2s ¢
CdCsÐd ¯Õff
-³u2m_³Íj¯ÕjffÖzA¼
i¬ £+rØüA¼4aÙ 'a+ ° Ö
ÿu4C£Ø4ü+°`

3mµaÓ z2.d+±° pC»-ag2l°×A¼a » l°×A¼aA
¼/A³ua`l°×
CdCÐsd ¯Õf£+°Ø2¢
CdCf -2!q
¯aÐ >ÏCÐd 2
¯aÐ£Ø´ÕCdÐ2 ¯aÐ µÓ+«s CdÐ2ÖzA¼¬i ü+°ùüC¹ l°ûBý .ÖiCdØ2
-[ -ag2
CdÐ2f -2!q

-ü>ÏCdÐ2´LTCdCdsÐ2 ´LTCd µÓ+«s CdÐ2ÖzA¼¬iü+°ùü 4ü.ÖiCdØ2ff-[ -ag2'

wa2Bº-a£gü¢4üü+°`ÿu4rüm´+°¾´!q§ ¯s-+°Bº:+°B {N.ÖiCdØ»-Twa2Bº
.ÖiCd£Øü4rA¼/N;|+.ÖiCdØ2-Nwa2BºÁü.»Cd Ø ³uL2´_BºC¹2N'a+°24r
»A¼ Cd-»+. ° ¹#¸ÿu4C£Ø4ü+°` ¯ÀÐ+°L2] #ü+°2A¼[CdC£sÐ[ #üAÐa£->Ï>ül°×
-2N2]2N:A»Á¼¤X[3mµaÓ z2]Cdm´µÓl×° 2C¹+r+° #üC¹¯ Aÿ2.Ö´ [
1a£ zBº WBýk-Bº4Cd£Bº:+° WBº82.Ö_C£B¹.dAt2
WBºTÐ-u6C» T»´LµÓ¡A¼¤ ]A+rµÓ ¯Ða´{Býk£l°×Td üC¹¯2_2Aÿ¼2
qA¼ vÐ-2C»6£¯|a 2A¼ Cdü+¹¯2»ÿqA[CÖ]y¾´#§+[» WB ºkK {Ð
a£ zBº K+°H2.d+['/Á»µüK.»¯s£-2Cd mCd2.»Cd ±Ā2BýCdØmÁ¼ac» á ag2
4rA¼´ü>a4Cd¯ d2¢4B¢´ü8ĀAÿ¼£K´#§+¹l°×2B+°asCdÐÿ¢+°s C£
Ðü-2#Kdl°×2B¯<A¼¦0uüA¼4Ùal°×a£Kdl°×2B¯Ðd2m´+rµÓÖ32A¼¯Ða´2¢
{2Bý±p Bº» z<Ø2:A» z+«s
z+«s ¯<2ÿ¢4Ø¯<2

1a£ zBº z+«s¯0u[¯Ðd2m´+rµÓÖ32A¼ [=2A¼+°£H"Td¯0uüu4r»-N
l°ûBº ÿ¢4Ø2=2A¼l°×+rl°ûBºA¼"
WBº;+°¯<2ÿ¢4Ø2+r£ü2!qA[+«Ö+rü-³u2ÿu 2 {2BH-³u2ÿu 2±pd+°
.»yN z+«s+°+°-Nÿ¢4Ø2+r B[+«JüqA¼
I-SERVE 23
1a£ zBº-u2?« z+«s ±Â2N£Bý+« 'm´´2.d2+°[´Õ¯s2A+°[´Õ2.dA"+°[´Õ¯s2A¼2!q
£Bý+ ü ¯2ĀL+ C»B qA¼+°[´Õ2.dA¼2!q £Bº _2Bºa£X 2?«£BxC£Bº -´{Bº
a£ÅÓ®l°×l°ûBÖ+°2 ]y2A¼[.Ö±ĀHQ[+« J|a 2?ua"
WBº zl°×Bs +ý « m´´2 .d2+°[´Õ¯ 2s N4rK ü¯2ĀL+«+°[´Õ2]#¸4rÿAq ¼ uÿ ´vaÐ+°24r
+°[´Õ2.dA¼-Cd[+«m´´2.d2m_³uj d24r+°[´Õ¯s2N-2A¼ ü¸ {Ð.Ö´Õwa2BºA¹©Āü
´#§ {
1a£ zBº-Cd[+« m´´2.d2m_³uj d24r+°[´Õ¯s2!q-N-¯CdØÖu%Cd2N"
WBº3 zl°×sBºm´´2.£[8-Nÿ©Ā£2µÓ2C¹.d¯s£B¹A[[-¯CØd [»Ö´{Bº
.Ö´qA¼ A[JA¼ 3a¹´Õ2´_Bý £ a±Āü mCd» -¯CØd [ .Ö±Ā2 ' 3a¹±Āü¢
Öz#§ÖzA¼?«3a¹´2
-³u2ÿu 2f-[l°ûB.Ö±Ā2-A»-¯¬i-TA¼Ø¯aÙ
4 [+°:+°¾í¯aÙüü¢ WBº+2Cd ¯´{1a£ zBýk+2Cd ¯´{¯?«4r¯Dlÿ ×° H¯2¢Nÿ¯ s
¢Aÿ¼ .»d¢Cd£Bº3¯2¢Aÿ¼ü¢CdCdsÐTµ}»QqA¼+°+° 2Td2 mCd2
.Ö´{ l×° 2#±pA2
-A» z+«s+« m´X_2Aÿ¼+°2CdCdsÐ uÏ _ü2C¹ -³u2+ra£[ µÓT2´ .»¯l°×2!q qAÿ¼_N¤ -»
mÿu2X µÓT¯s2N ĀAÿ¼l°×Bº QÿaBÖi µÓVa ÿua£Ø´{mC£A¼üd2A¼ - ´+° ´LCdØO2] CdCdsÐ
[BÖi z+«s2A¼+¹£H¯
z+«süDÿ ¯s¯2Āa2±pCd2A¼[Ā Ø24r-2# {2?ua¯L4rÙ.Ö±Āü2!q z+«s ¯ s
±p»A»Q qA¼ ¯2Āa »N ¯CdØÖC» -N ±pCd2A¼[ .Ö´ .dy -N ¯CdØ» 4rA» :2+°
±p»2A¼l°×8 z2N"
ĀAÿ¼.»¯ÕIa£H
1a£ zBºm´´2 .d2[>24rq[ ¯s » 6C»'m´´2 .d2¢´Bº ¢l°×':2mNdü ü¢

´Bº ¢l°×-[.Ö´ Bº2A»[+«"£?«[[2N2.dBº2A»[+«"
WBº[>»44l°×¯ [= Bº[2N2.dBºA[[= BºTBý]¾´#§Bº '¯2Āa2
4B-u2?«A»6£¯|aQ[[´LCdØO2.£ü[.Ö ´µm¯s2 Øag2+rA¼44 l°×¯ 2= BýK
_2Nÿ2.dBº2qA¼¯2Āa2 mCd2_2Nÿps2N-2A¼ ü¸A[¯Ðÿu£[T L2].Ö´ ü¯Õ
- ¯a28aBý2N-2A¼|+µm¯s2 z2A¼l°× ]y'm´´2.£[Tµ}¸Õ2]-N-¯CdØ K44
l°×¯ 2C¹¯ K[a´Õps2N
:2Cdlû° l°×C»H2A»T#2!q/¯CdAag2=u4 {2#2N¯2Āa2=u4-¯C»s
+°+° z+«s ü¸+Cds4r±p»A»JqA¼+Cds4r .»yA»JqA¼
+°+° 3Cdj uÏ£[ ¯´s ÿªT+r m+° 2¢ N¤ .»¯ l°×2# -³u2+ra£[ ´LCdØO2]
m_³ujÿu£[±Â2A¼Bº2 2]N¯
Q[+¹¯2 z2A¼4r´2BýCdüC¹¯³u£¯2.»¯ÕTAØÿuØ¯2.»d HA[C¹±Ā#Â2Cd24r
3CdjT.£a`.»¯+¹£H
+¹³u2+°AÉ¼TA¼2A¼µÓØ2
+¹U ¦+«2.dU ,
I-SERVE 24
:XCdCdsÐ>Ï¯2Ö4rC
d U 2T.£a»C ,,[/¯aÙµ¢¸
»Ö L["'A¼µÓØm´´2.d2=u´{?«§2N"U {Bº2!q= a"m±ĀùüC¹UT2.dBº2-2!q
8T?«"-['TAÿ¼24rCd¢C£»T.£a`.»¯l°×2# {2BH
1a£ zBº4aA»£¾Á¼tü ¯T2]Â2Cd24rCdCdsÐT.£a`.»¯+¹ 2#£a¾Á¼tüCdu
;+°ÅÓ¡®Cdü+¹a+°24r ?u¸BºCd£aJÅÓ®¢¸ = a[>ÖCdCdsÐ$Ï¢»CÖü¯l°×»AÖu"
WBº-2A¼LC¹TBýTBý4r ?u¸Bý .dBº= L£A¼ü£a.Ö_C£a;+°L£A[
a+°a<2Bý2.dl°×2# {2?ua3 #ü[+°±ĀCd24r´LMH¯s {2!q£L¢¯LÖ
£A¼28A¹CÖü¯s2N-u2?«¯LÖ´2BýCdBýk8+r2Cd2¢ ¯T2.d-´{BºK¢T.£a`µÓ+«s
¾á4Cd2NA[C¹ »Ð¯Ðd24rT.£a`.»¯+¹ 4ü4C£ {:A» z+«s+« 2]/±Ād2
¯aÙ
{ül°×:³u¢+°2á¢+°2-[wa2Bº´Ë¢a £ØAÿ¼ü£az'wa2Bº¢+rü¢
¯<ÿ¢4rüüDÿ2.£ü» 3µÓC¹ {üa+°a+rüm´dC£ü.»¯s {£a[ u[+« 'wa2Bº
¢+rü a+rq ' a+° £ØNÿ+« :+°B» :´{B» ]+«CdĂ .»¯+¹£H =2A¼+°2!q ' £ØNÿ+«
¯CĂd 24 zµÓ z3Cdj uÏ2ÖzA¼¬iT%Aü¡:T'¢+°2¢»Aal°×C£azá¢+°2¢
Aa+° {
:¾³iu a+°£ØAÿ»¦
]+«C£Ă2+°a¹Xd¦,
4C£Ð[aÁAÿ¼2Āg2
¯a>¦+«2+°LØX,,[/¯aÙµ¢¸
a+° »£ØNÿ+«:+°B»= BÖCi »]+«CdĂ.»¯+¹B¹£Bº¾í+« ÖR®8T.»ĀsBº ">_b.»¯Õ£Bº
2A¼üq[.¹#l°×ÖR®8T.»ĀsBº"
1a£ zBº á¢+° £ØNÿ+« Cd´¯Ă IagdmCd d>Ï z A2 m±ĀdWyCds2 ÖzA¼¬i
/±Ādü£d[¾Á¼tü.Ö_Cd£a4A
WBº-TC£C£H+¹´µÓ £[+°H\Ās» 4r[3£ØNÿ[µµÓÐCd24ra´{ ´q {A[+«
3Cdj uÏ2;+°!q /±Ād2A[+« ´vaÐa242Öia£4Ø2
UTCd¯ØdAÉuüØ2
A¼§2mÁÉ¼ +°H+°,
[a£Ð`¯ØCdAÉÿ¢4
¯2C£Ø4¹a£4µ2XA¼¦,,[/¯aÙµ¢¸
UTC£[+«uüØA¼µÓ =uÖzA¼?« Ö ?¢§-u|4Ö+r[+«3µ´LC£Ø4´vaÐ+°Ö ÿ¢4´L C£Ø42
ÖzA¼?« Ö#§
+°+° a£ {Ð-u2?« Öai £4rØ[3mµÓaz2]|+ ü2]A+rµÓ ¯Ða´24r {2Bý±p
¯
1a£ zBº4aA»£8QqA¼[ÖzC£s[CdBý]¾´!q§ ¯s4aÁ»µÓ24BCdBý]¾´#§l×° ±pCd2N
4A-N±pC»:+°3Cdj¢Aÿ¼l°×:+°/±Ād28T?«"
I-SERVE 25
WBºa£ q[A[[ mCd»[ Nÿ2.d4ü2m_³ujqA¼[ 2-Bº2qA¼-2A¼ ü¸
m_³uj [ Nÿ2.dBº2 l°×A¼aA¼ -2A¼|+ A[[ ¢Nÿ2.» /Á»µÓ £+rØü l°ûB [ Nÿ2.dB2º
l°×A¼aA¼m_³uj uÏ2+°H\Cda£Cd3£+rØü£#2Cd#-»Cü\±pC£az
Q[»¾Á¼tü a¹a+°24r4B.Ö_Cd£aµÓ¡A¼¤.ÖiCdØ2¯2l°×_¤ K-l°×_¤ Kwa2Bº
a+rü
¯2l°×_¤2f-2!q-³u2+ra£NT+ra£A¼ü±Â2N¯Ða´2
-l°×_¤2f-2!q8T+ra£ü
q[µÓ¡A¼¤¯Ða´2J?«¢A»[ ü¸mµ}d¯Ă+°ü4Cd2A¹3¢]2.d+¹A[»´#§+¹¯
a£ -l°×_¤¯Ða´» m_³ujÖz+°µÓ¡A¼¤¯Ða´ KA[[´#§+¹ K.Ö±Ā2 L'
¯2l°×_¤¯Ða´2= LN"
l°×_¤2f-2!q+¹ÿª±Â2NN
+¹ÿªf-2!q am´´2.d» a
+°+° ¯2l°×_¤2-£¯m´´2.d2-£;+°!q-¯¬ia³u¯Ø28T#2!q[m´2.d24r {Q
¯m´´2.d24r/Ql°ûB;|+-<2Bº ¯s {'-<2Bº ¯s {JA¼ A¼Õ§ [ü£H-2!q'
m´´2.d2-2C£[m´2.dm_³uj d24r+°[´Õ2.£H-u2?«A¼Õ§[-ÿªØ¯Õ2]µ2Cd24r {2Bý±p
¯
CdCdsÐA¼Õ§C¹.d ¯sa±Ā¢+° Āa£ül°×]£jmCd2+°2!qT2]a´2qA¼
4 [+° as ÿªTØC+ruül°× W ³uL¶¾´?«§+Cds ´|a¸a±Ā¢+° Āa£ü'
á¸3d/´µÓ m´+°a`2¢ ¯aÙ¢4rNÿ.dLmCd´Ë#§2¢.Ö±ĀBº
a±Ā¢+° Āa
CdC£s+rüm+«d Cdj+° ,
l°×2ÿu+ra¹´Ë#T
.»C¹³u[s+«a¹X.d,, /´µÓ m´+a° `2¯aÙµ¢¸
C£CdaØ zm´¯ Cs d +rü2¢ {2B»Áa£gü:2mNdül°×+°[´ÕĀsaz+°+°:Na±Ā¢+°+rü z
ÿªTØC +rü2¢ >[j2.d¢»Áa£gü ¯Ă 7³Õu2]CÖü¯l°×2#2N +°+° :N
Āa +rü z 4 X2] ±paz ´ Aa£gü ¯Ă C£ACdj Ø ÿu .Ö 2N
¯jL2.dl°×2#2N+°+°:NCdC£s+rü z+ru[:u Bºa+rü4r.Ö´{+¹ .dy-[
-+°Bº.Ö´ÕTd[ ³uL¶ P®-¯2Aÿ2.»¯s£Bº
WBº +°+° a£ £?«+« mĆ»Ø+° £¯s a´2 qA¼ 6C» -T [ =u uNÿ2.d
4ü4Cd£d2!qK+¹L+°AÐa£_2Nÿ2.d4ü4Cd£az+°+°+¹L+°Cd2.»¯l°×2!q_2Aÿ¼2
qA¼³uA¼d2¢4Bº+°#§+[±paz {£¯ü´{#§q+¹L+°ü-u2?«£¯üql°×2B
{Ð8:2mNd2C¹8¯0u[-ÿTª 2]£Kl°×8a+° Ö z´vqA¼ +°+° {Ð:.£yāC£Ø4r[
ĀNÿ2] z+«s[-2A¼+¹¯
1a£ zBº4aA»£¯aÐ m_ ³uj6C»:.dyā4Bm_ ³uj+°A:+°A[[[ Nÿ2.dB2º A»[+«"
WBºa£ :.dyā 4Bm_³uj-» #¯CØd »+rK3 uÏ2Kl°×+°H\£Bº:.dyā
/A¼az2.d»/A¼az2.dA¼m_³ujl°×/A¼d¯s düq {4A [ Aÿ¼µm¯s2-2C£' uÏ2
+°ü4[£L+¹¯» uÏ2+°H\£Bý+«TNÿ[ Aÿü-+°aqA¼Q[»Öl°×X´Õ.d ¯s
8CdA» >ÏC£]³u2
dN.£yā¯ÐXC£ [/¯aÙµ¢ü
;+°Bý+«3Cdj uÏ2+°H\2A¼B[+« £Bý¢+¹L+°üu4rCd\Ù±p Bº»]³u2-u2?«£Bý
A¼Õ§ ¢-¯ü- uÏ» qBº =2A¼+°2!q>4mAbā2X[±Â2A»£Bº4BTAÉØÿª CdB»+r_?«§ >4mA¼bā ¢
I-SERVE 26
]mCd» T#2!q-¯ümÿu2X4ü£B»qBº £Bºql×° 2B»'mÿu2X+°ü4C¹2N-2A¼.»Cd'
>4Cds´vLs4rq[A»-[[a´`- {C¹2N
;+° A¼Õ§C¹¯aÐ m_ ³uj-2#£ z a+° A¼Õ§C¹8QqA¼2#£ z-u|4;+°
A¼Õ§C¹:.dyāl°ûBm_ ³uj a¹A¼Õ§C¹
CdAÉ´Õmµ}d ¯ »Ø
Ð[.¹yāA¼d2¯ā#,,[/¯aÙµ¢¸
:.dyā ´{#§l°×2B {2BºBº»3C£j2A¼ »mµ}d¯Ăl°×-l°ûü2-[»ÿuT¯s£
:2Cdlû° :.dyā-2!q8T?«"]ACdj:2mNd4¹ÅuüAÐa£¬i?«+«m´¯L2.dBº» :.dyā:A»
]Cds2:A»¯2Āa2:A»m´´2.d2+°+°»Q[Öl°×X´ÕC» .»y:.£yāa£³ÕuCdØ»Ö+°2
4a { z+«s[m´ĀN2.dqB"
1a£ zBº'm´´2 .d2mÿu2X¯ÕA¤¼ » 6£Q[¢ {2B» 8A¹;+° /±Ād2C¹ 2 a+°Bý

¯2Āa uAÿ¼Cü\2.dBº2l°×A¼aA"
WBº -N l°×A¼aA¼ 2 :+°Bº ¹a CÖa] a+°Bý ¯Ð´2¢ { +2Bºü mT24
4ü " /±Ād2 -»N K mÿu2X¢ ÿu42 A¼¦02 -»N £Bý mÿu2X¢ ÿu42 ' wa2?«+
¯ »µÓ2l°×A¼aA¼+°+°= Bý CdCdsÐ uÏ2£Bý A¼¦0u[±p4#§ ü¯Õ2A»
1a£ zBº'm´´2.d2 ¹mÿu2X mCd» 6C»-´{BºA[+«;+°3+ra2-2#q!q§4A
- as»4A L3+ra£ü4üA»³Í A¼üQ[¢+«=u .£yaz"
WBºmÿu2X+«3+ra2qA¼ [>»+rK3mÿu2X]+°_BýC» A[+«3+ra28aBº .dyK?«+«
mĆ»Ø+°Ö 3+ra2qA¼+rK.dü¸A¼2¾´L\±pC»3K?«|+
a£azf3+ra2 ¯s2N-u|4:Q
1a£ zBº'TAÿ¼24rµÓ¡A¼¤.ÖiCdØ2mÿu2X+«¢ÖiCd¢Cd»A»³u C£Ð[+°H2.dl°×2!q:+°A[
µÓ¡A¼¤CdsÐ2±paz!q̧ +°A
WBº-u±p£ü[[d 2qA¼=u42!q;+°Bý+«Cd.d]y±paz#¸+°ü ]y2N-2Cd
mCd2.»CdC£[>24r.d]y±pC£B"+°+°A»³u CdsÐ2 ü¸µÓ¡A¼¤.ÖCi d £Ø[+« ]yÿ2ª 4» JqA¼
[ u[+«;|+µÓ¡A¼¤.ÖiCdØ2¢-»+° a+r¬i¯ü§ +°H¯Õ+KTBýTBý4r+K:u-¯20uØ+°24r
{£az;+°¯Õ§¢ {U {ül°× a¹¯Õ§+°[´Õ2.dA¼+rKÖ4¯ÕN¤4ü£a:Cda¯§ü
.dBºA¼ü.dl°×2!qCd ¢+r[Cd /±ĀNÿ+« üÿªCdÖ .ÖiCdØ2¢m´Tu´.»¯Õ-´{Bº
¯2+°ü´vaÐ+°24r a+°]Cds2¢+«CdAÐa£ a¹¯Õ§¢+«m´»WĀsa:N uÏül°ûÖ4ül°û
{2B» -ÿª 2
4 [+°/CdXs´
m +a° `2¢[E¢±Ā0uØ2¢Eu¯a¯ÐCdü¢+r2Cdam´
d ùN a
k üK'
¯ÕA¤2Cd2m´+ra2.»¯Õ»[ 2m4³Õu2.£H
WBº ' Ö\ >£ÿª£[ _?«§ 4B TTAÿ¼ U {ü A¼Õ§¢ -ÿª 4¹.da24r {2B»
¯§üKm_³ujÖz+°T as a±Āq-[C»üC¹2N6C»'Td2¢-2A¼L-ÿª ;|+
a+°24r {2BºA¼Ö4rÿuØ¯2.» ¯£L¢l°ûB£L£LÖ4Āgaz[_?«§£L£L-ÿª£ü
Cd¢ a+°24r {2?uaz = L A¼Õ§¢ £L -ÿª 2 ¯CdØ2 -2A¼|+ a+°a+rü ¯ÕA¤2C£ü
m´.£a2¢+« .£yaz+rKá ag A¼Õ§C¹.d¯Õ´{Bºm´´2.d m_³ujül°×ÿqA¼2qA¼» ´+°»
I-SERVE 27
/CdsÖCds 2'[µÓyd2+°H\C»:.£yāA»Ð©ĀNA¹©Āü+°ü4» +°ü4 {¯
:+°BºKl°×;+°¯2A»³u2+°ü4 .dy8 2!q
m_³ujá ¯+°jÖC» A[¢8+ÿu ¯ÕgC»

Ö+°ÖC»'Ö+°24B-`« N¯ÕA¼¤ü 2?« a¹¯ÕN¤ mCd» 4Aff-[
'3¢.d±Âa±Ā#-`« N¯ÕA¼¤ü3µÓ´Bý ¯2±ĀN2.dl°×»T3µÓüK.du¸L±paz
Cda £Cd üDÿ2.»N m_³ujC¹ 8+rCdjC£ ¯ÕgX 3µÓü .du¸L£Bº 3L±paz Q´2 u2?«£Bº
£Bý¢-³u2¯āa`q T\H {2BºA¼
P® Kl°× ¯2A»³u2 a£ .dy
Jl°× -³u2 ¯āa`q q+±° pC» ' ¢Aÿ¼ =u .»¯s£a"

-³u2¯āa` {2!q uÏ[ =u %C£a"ff -[ UT2] { uÏ[+« wa2Bº A¼µÓü {2?uaz
-T.£a A¼µÓ T.£aAµ¼ Ó -[-T.£aA¼µÓ ¢-³u2_N¤ {2#2N-´{B» '¢Aÿ¼üKT.£a
A¼µÓ¢-³u2_Q¤qA¼ WBº» Ø ³Ía qA¼-¯üm´´2.d»qA¼ {Ð4B-# 2?«
[a£Ð`¯Ða±Ā[ĀNÿ2.d+¹A[+¹¯2m´´2.d2¢m´X-` {W d24rÿuT2.d
dCda¹Õ dA¼µ¯Õ
d$³uÄÕA¼A¯ÕdC,
dCds´¯Ø¯Õ ¯2 ¯ØÕ
CdCĂd aÐ2W Ød,,[/¯aÙµ¢¸
4 [+°ÿª4 QÙCd¢ -AÿØd2 µ¢¸+2° :2.dT2.d:u|4 {2#2N
{Ð8N.»¯Õ£8NX£8N³uÄ 2.»¯Õ£8NA2.»¯Õ£8 a+°ÖCd´¯Ă
.»¯Õ£A»[.d2´Õ£A»[±Â2N£-A¼2C££µÓa³ÕuCdÖW ¯Ða´» 'Td [m4³Õu2]
=u {£¹-u {2Bý±p
:+° Ø ³Ía A¼µÓ¢+« .»y¯L+«:u2?« uÏ[+«µm¯s2+°2!q 2]T¹A¼ TAÿ2qA¼
+°+° uÏ[ Ø ³Ía A¼µÓ¢µmĀsl°ûü24r Ø ³uL2.£q4rKdAÉ»µÓyā4r Ø ³uL2.d 4BºA¼
¯
:+°Bº a³u ¯Ø2 8T#2!q -Cd µmĀsl°ûü24r m´ LsĀsB» 4rK -u m´ Ls2.£ü»
¯2+°ü2-Cd[l°×2BºA¼-Cd[A¼Õ§¢'µm¯Àsd Ø ³Ía£ü4B3ÿu¯qmÿu2X¢ÿu4»
+°+°-Cd[+«-T-2# {
»[+°Bº/Á»W¯s£[¢l°×ü-2#£a:N£ÅÓ®A¼Õ§3A¼Õ§C¹£l°×´[qA¼£
A¼Õ§¢' Ø ³Ía£qJ>a4Bº2qA¼£A¼Õ§¢ W A»³u »qA¼ Kl°×+°[´Õ2.» 'A»³u 2
K+¹¯2ám_³uj¢T as24r8aBý2N'/Á»µÓ£l°×4B-u8aBý2A»-T»+°2 ü¸8aBý
'm´´2.dA¼Õ§-2C£ uÏÿªT+°ü-ÿuØ¯2.»Cdm+° m+° 24r+`«¯s2N-´{Bº vÐ {2Bº {
» {2Bº' Ø ³Ía {2BºA¼/m_³ujQ´+r2Xu4r-2Cd?u£Ø´Õ2][µÓyü24r
{2Bý±pCd2N¯
:+°Bý+«#l°×8T#2!qm_³uj¯Ða´2¢ {£Bý+« m´´2 .d2CÖHdA¼m´´2.d¯Ða´2¢
{£Bý+« m_³ujCÖHdA¼U jl°×sBý+« mCd23wa2BºCÖüĀsaz-A»U jl°×sBº:2+r¾í
ÿªT+°ü¢+«ÖR®±pC»AÖiÐC£[´vLs4r´LCdØO2]-[aÐ.dKdm_³uj¯ÕgX+«.»a4üBº¯
m´XUT+¯Ða´ uÏ»¯Ðÿu 2A[[ L]±paz- uÏA¼µ}-¯Ðÿu 2U {ü'
-¯Ðÿu ¯ÕXg ¢ {´{B»' z¢¸+rüCdØ2¢ z[\±pCd {2?ua£L[ P®¯Ð¯Ðÿu 2¢+«
I¯+ ¯s'´Õ]y3#3\±pCd2N¯
I-SERVE 28
-³u2m4³uÄ±Ā¯
'3#l°× ü2]Cds2]mCd28T#2!q']Cds2¯³u>¯ÕgX¢.ÖiCdØ2+°2!q Dÿ2
+rA¼=2A¼+°2!q.ÿ£2A¼4¹Ø´[Cds¢
¯d2A» CÖ+i C° d
³u£s³u T ¯ÕsmpA» C£
-»U»£Cdj£m´TµÓØ
£ a ´£Ø+°a£`X
3¯A»t Cd
££¯£a´2¢ {'U ¯Ða´2C¹-\>ü zÿªT-» '

z4ÙaA» Cdü¢m´W» 2]£LAÐa££ a±ĀüTBºQ¯Õ.d´ÕĀsff-[3¢]2]2N
-[ {2N Q[[ _?«§ £ a±Āü TBýTBý4r 8aBºBº2 -»N U ÿu 2 8aBý Cda£Cd
¯2ÿªTps2A¼[ -ag C¹2N £ a±Āü TBýTBý4r 8aBý´{B» m´´2.d2¢ {Ð »a -N
»a :N »a -» ÿqA¼ Ø ³Ía2 8aBºC¹2N ' ÿqA¼ÿu£[+« +ra`Ö U ÿu 2+°2!q
Ö+rüU {Bý+« /±ĀNÿ4r {2B»N]Cds2+°+°ÖzA¼?« /±ĀNÿ4r]Cds28aBý {A¼µÓ¢A[+«
U ¯2á2 4rK A[ ü¸ .»y ÿAq ¼ ¯2á 2 4rK {2B» Jü qA¼ +°+° ]Cds »N Cd
¯³u >¯ÕgX¢ÿqA¼ HØa³ÕuCd2-2A¼.»Cd»-N]Cds+°2!q-Dÿ2:u2?«]A¼Dÿ¯ÕgX[U {Bº
±Â2Aül°×2!q¯a¹ÐCdBÖi´LµÓ¡A¼¤ á CdjT»+° ´{©ĀüC¹´vO2.£HT»+° ´{©ĀüC¹
´v>-2!q8+°C£Ð¯2Aÿ»Q[+«Dÿ24rW {BºTk { 2?«A» CdüCd+°2!qDÿÖ
£L[4r8a£#.»¯+[´vO2.dBº2 ü¸U {Bý+«_2Aÿ¼2=´?«+ ±p»±pA¼'Td[mµÓ¡C»
¯Ðd24r.Ö_C¹2N

-AÉ¼Ö£Ø2A» C£ z±Ā ¯s

-¹ØĀ ¹Ø³u ¯ÀjX
¯»A¼dAÉ´µÓ¡|a
¯A»££ff
= BÖiC»Cd+°2!qDÿÖA» Cd¾´#§+[3d»a»»a-[/±Ā¯.»¯s£B¹
£Bý+« 8JCÖHdA¼£Bº3A» Cdül°×´µÓ¡ { 2?«£Bº-[mµÓ¡X¯Ðd24r.Ö_C¹2N
+°+°a£ {ÐT»+° mÁÿBºÖi-ÿqA¼_N¤C¹3CÖij+°C£Ð[-¯2Aÿ2.»¯l°×2#
á¹+° uÏ£[Xa¯L2]-á¹+° uÏ[B ýT+r¯
-$Ïüÿ¢4r¯l°×s¬i {2?uaCdCdsÐ»Cdsül°×ÿ¢4Ø ¯s {üJA¼ a.» qA¼JLÁ¼¤X+£L
Á¼¤X+±pH|+qA¼
d[µ¯aÐÿªC££2CdĀØ2 u4Ls¯2dJ,
dĀØ2 um4XÿªC£[Ā[µ´µÓØC¹ z»¦,,[/¯µ¢¸
á CdjCdCdsÐ2- uÏ¬i£L+«8 mCd +°[´Õ2.dA¼-2A¼ ü¸-N£L+«S+°?« a£mX
2?«N+rK33CdjCdCdsÐ2 uÏ[+«T¯§24r-ÿª 4¹.da Cd {2#2N+°+°-Cd[+« mCd2
-N´#§´4q-CdA[¢[CdØ Öül°× ¢» {2?uBº+°+° -$Ïül°×8Na£mC¹A[¢
T$Ïü»ü+» {2?uBº üU {ü88ÿ¢4ØÁa£gü.d¯s {2?ua¹-u2?«ÿ¢4Ø
I-SERVE 29
Áa£güC¹l°ûBým´´2.d2£L+«´#´§ 4ü 2?«N+rK uÏ[A¼Õ§¢-N´vLs4rTAÉØÿªCd2
4+°-Cd[A¼Õ§¢-N+°?«+°S+°?«a£mX[ u[+«[>Ö.d´{4ü£Bº' uÏ[ mCd»
4 [+°'µ¢¸+°2ÿª4 QÙCd¢ -AÿØd2¢
µ¢¸+2° 4r {2N
WBº uÏ[N[>Ö.d´{-[=2A¼+°2#£2!q3Cdj¢- uÏ£[+«m´¯|+sqA¼- uÏ2¢
{´{Bº mCd»- uÏ2-»+°ü>a4C¹2N
4 [+°'Td[_m ³uj¯mCd£Ls+°2¢:2+r
T¯§24r.Ö±Āa
-TAØ¯Às CdØTAØd
»£¯ÕC£Ðm´+°üØC»,
m_³ujA¼©Ā§ØCdÐTA»Ød2
+°AÉ¼2.ddz>ØC»,,
-TA¼Ø¢»l°ûay[-TA¼Ø {2A¼[U {ü2C£+°ü.»¯s£a m_³ujA¼Õ§C¹.d¯
s-TA¼Ø {2A¼»
#l°×A¼a»l°×A¼aA¼-[
WBº +°+°» ³Íÿu {¬i£a - uÏ£[ µÓT2´ q¯+[ µ2Cd¬i ¯ Nÿ CdCd a¬i
{2#£a¯
Öa
i £4rØ[¾´2.d+¹£H
1a£ zBº4aA»£¯ Nÿ -2!q ¯ĂTmµ2X.Ö2A» Āg»+°A' ¹Tmµ2X=u
üDÿ¯s2A¹+2.Ö2T a24r.Ö´2Bý
WBºa£ ¹Tmµ2X»¯ Nÿ-K¯ Aÿ -K-2# {2?uaQ[+«+ra`2
áÖia£4Ø2
'Öai £4Ø2;++°L+«;++°a+2° 4r ¯s {2#2N+2A¼L+«µÓmCd {ü.» ¯- £ü ü¸
¯s2N+2A¼L+«_2Aÿ¼ {üC¹Cd4rAü ü¸ ¯s2N+2A¼a-A¼§ 2Cdü+«¯> ü/Á»µÓ2 ü¸
¯s2N =u ]y£ ;+°!q ;++°ĀL :N 8 +ra` ql°×2B Cd2Cd# C£» Özüw+Xs£
Özüw+Cds .dy
'Öia£4rØ[¯CdĂ242C¹¯.£yām¯smµÓ `2C¹¾´2.d+¹£H-u+rl°×2Bÿ¢4r¯+«s+«
¯2A¼: ¯s´{?«§Öia£4Ø2l°ûB.d]y±pCd2N+°+° 3Td2¢ um4Cds4r {2BH+°H\
Öia£4rØ[+« C¹Bº4rµVa+° ¯Õ+° £]+° Cd´¯Ăü- [C£ÐN4`¯2Á¼l°ûB>Cd
.»¯+¹£H
4 [+° µVa+° ¯Õ+° £]+° Cd´¯Ăü 4L2] ÿª4 QÙCd¢ -AÿØd2¢
µ¢¸+rü¢ 2]T a` {N- [C£ÐN4ùü4L2]ÿª4 QÙCd¢»
-AÿØd2¢2BýA+rµ¢¸+rü¢T a` {2N:+°Bý ü+°as'wa2?«K
Cd´¦m´+raA»
Áag´Ë#»WCÖi¦[/¯aÙµ¢¸
I-SERVE 30
-» +«¸§ Á¼ uü2.»Cd +°H´Õ .Ö±ĀBº ' Áül°× ¾í TAÿ¼24r -a2g .Ö±Āü[ £Ø0uØCd
T L2.£Bº
WBº'TAÿ¼24r N¤ .»¯l°×2# ]yÖia£4rØ[
zNCd ¯2C¹ zf-» aw 2Bº>2#
ÿu£üC¹a+°`.»¯+¹£H
zNCdf-2!q´{ùØCdjü.d¯ÕCd´Õs´Bº#2
¯2C¹2f-2!q8N
AL+«C»A[C¹»Cd´Õs4r {2BºBº2
:u'Öia£4rØ[a+°`.»¯l°×2#ÖBºCd2!q´{mCdTmCdÿua£ØAÿ¼£A¼üJA¼-a£4 z
4aÐ zÖzA¼¬iT´Ëü ]y´BºCd {2?uaz£?«[ um4Cds4rC¹q¯l°×2# {2BH-2C»
4r+° d [d ¯ m±Āùd m´`¹±Ā¯£N ¯C da£j©Ā£A¼üC¹ Cd Öia£4rØ[
±pÕ2.d+¹£H
:u.»¯l°×2#ÖBýC» ÖH¸4rAÿØ2l°×A¼aCd2N3AÿØ2¢2]T»+2° Özüw+CdCs d 2N
'T»+°2 ü¸µmĀsÿuØ¯2ĀAÿ¼¯24 2-»¯4ùqaBºC£az-2C»4r+°m+° 24r-2Cdl°×
z2A» {AÿÖiaØ z¯2C¹ zÖia£4Ø zÖzA¼¬i4ùü4?´§« B Cº £az
:T4?«§´BºCd+Qt
¯ā#C£¯CØd C£¯C£s
QÿaC£[LÐ+°üC£,
¯ C£µsC£ÖmI
+°a ù+Ls a£aØC£,,[/¯aÙµ¢¸
¯ā#Cd3CdjCdCdsÐ2 L2Cd¯§2+r Bº2
¯CØd Cd-A+°!q¯CØd »ÿu 2
¯Cds-A»C£4r {2Bº#2
QÿaCd3Td2¢.dü2ql°×2B {2Bº#2
[LÐ+°üCd l°×2A»?« + zj 2?« µÓØÁa£güÿuT2.dl×° 2B {2Bº#2-4rTAÉØ
¯s {üÿuT2.dl°×2B {2Bº#2
¯ Cd-2A¼LU {üd2A¼ÿqA¼2q[_N¤/2Bº#2
µ2CdCd ¯Ă¢+°¢¸ü2ql°×2B/2Bº#2
ÖmX-2A¼LU {ü´#¸ ¯³uÿu 2C¹ {2Bº#2
+°a`:Cdaü+°©Ā§ü.d¯Õ+°L\±p Bº2
+Ls 2]´ü.»dü»m´ Xs
3aØCd ´v>KdCdÐ2
ÖzA¼¬i ¯A¼Ùùü +°H¯Õ ]y AÿØ£[ L2Cd N¤ .»Āsaz AÿØ2 ¾á4Cd +Qt
T»+°2 L2Cd ¾´L\m´µ2X8aBý3ĀAÿ¼l°×Bý ¯ĂAÿØ2Öi ´á4üI¯sAÿØ2¢
Tmµ2X.Ö2A¼Cd {2#2N
-2Cdl°× z2A¼ ' ¯Ă +«+° Tdü Ö2# áw4Xs áw4Xs .£u -H¯Õ±paz
{´?«+ -»+° >jü´{`Ø2+°H¯Õ ]y:´{BºAÿØ´{;Bý¢.»Lm´µ2X[-ÿªT¯s2N-N
-+°Bº u4r ¯ÕgaÖ {2!q -2Cdl°× z2A¼ T[ l°ûB =a4[ Ö+° ¯0u[ l°ûB m+° 24r
-2A¼+¹4üA¼¯
I-SERVE 31
¯ Nÿ
1a£ zBº:2Cd m´d Cd2.»¯Õ£] L+« 8Bº Ö4ÿªT+° -2N£ ¯Ă P® ü
¢+°2¢+« .»y¯L+« u\ TBý] ¾´?«§ Aÿ¼¯Ă u4r 2+°aA» -az±pCd2N 4A 3 ¯Ăl°×
´vaÐ´{+«+° ¯ÕgXCd´»CdÁ¼+°A
µÓBº-N±Âa±Ā# ¯ĂAÿ¼¯Ă 2?«N4rA¼-N´vü ü 2?«N 2=u 2]
=u-?«§¾´BýC»-u|4 {2Bý±pCd2N
:2Cdlû° -¯ü¯ Nÿ -2!q8 l°×2#£"
mA¼§A¼µhiØ+°C£a´¦
mĆdØÖ pdA,
¯CdA»+°¯ Aÿ»
CdATmµ ØX¯Ðd,,[/¯aÙµ¢¸
mA¼§A¼µÓØ z-»T-Dÿ£ü» uÏ2 ¯Ăl°×+°ü4Bº» ¯ Nÿ3 uÏ2+°ü424r»
¯Ă 3Cdjd2A¼ Tmµ2X[ .Ö2A¼Cd2N 8ùmCdd [ NH ¾´?«§ £Bý+« :u2?« uÏ2
l°×A¼aCd2N-2A¼ ü¸ £Bý+« ' uÏ2¯³u>¯ÕA¼¤2
4 [+°Q[[Ćd2>H ³uL¶¯2d £Bº3¯Cm £ü:u {£az
A»µÓ_2Aÿ¼WyCds¯ØAÿaù]C£s[ ;+° Td2JA¼ [ü¬## § 2Aÿa`CdmCd mĆÖiØ+°C£C£
AÿØ23ü+°Ø2JA¼ ]Cds Xs [ü Bº»AÿØ2CdA»£ag mCd [a£b¯ ā 2¯Ða´ µÓØT
¯ Nÿ¦3AÿØ2¢ĀAÿ¼l°×BºCdC£ a]!¬¸±pazAÿØ» d ¯s { mC d » T\HC»-N
¯ Nÿ
Cm dd»+°mCd ¯2d ¦ -ÿuØ¯ ±Ā# 2 ü¸ Aÿaù AÿØ ¯ Aÿ¼ü TBýTBý4r +rl°×2B
+°H´Õ-A»+°`2¢-A»ü+°Ø2¢;|+ĀL4rl°×NLC»A[ á¯2d 2
:T Ćd2>H Ö4 ¯mC£ü¢ Tÿª X ±ĀA¼2¢ ¯mC £ü :+°Bý ¯2d 2
Ö4£W2¢[¯ NÿC¹¯ 24r {2A¼[£Ø0uØCdT L2.£Bº
WBº££m´d ¯´Bý¯ Nÿ[ĀNÿ2]£-N+2Cd ¯´?«+« P®±pCd2N4A-[ {Ð
3¢]¯s£ {TµÓ¡A¼¤Ö uÏ2/A¼az2.» a|+Km´d Cd2 uÏ2;+°ĀL/A¼az2]2Q-2!q
:+° ±Â j£ ±pA¼ -2A¼ q¸ uÏ[+« -2A» ¯ Nÿ+« ÿª242 -»N {2BºA¼ +°+° P® P®
m´dCd2.»d ü¯Õ- ¯a2 {2BºA¼
'ÖzCds2m´m+«dl°× ü_2Aÿ¼ {áÖia£4Ø2-Nl°×NL2AA[Ö2# uÏ2A[
Ö2#¯ Nÿ .»yIaC£az£?«[= a3´qa-2A¼+°»
á2 Td ÖCi d Øk 2
¯ Aÿ zA³uCd[/¯aÙ µ¢¸
áÖia£4rØ»¯ Nÿ -»¯s {2?ua
+°+°a£ z zl°×Öi£BºÖia£4rØK¯>Ā24C£ØK¯.£yāmµsÿuØĀ[Cd\TAÿ¼24r
/´Ö\2.d+[ £?« ¯³Íd2C¹ AÿØ +r[ 3a¹³Õu2] 3C£j2A¼ ´Ëu[ -2A¼+¹£H
¯
I-SERVE 32
-u3CdjCdC£sÐÿª 2Ā+rCds4r>L\C».da Xs-_B» uÏ24BCdl°×/±ĀA
+ra`Ö- uÏ2¢+°H¯ÕW2]±pCd2N
3CdjJA¼ 3a¹´Õ2.dl°×-¯CdØÁa£güXa¯L2.dBº2AÐa£ T\H {µÓ¡A¤Cdj»
Td24r4ü]Cds XsÖz+°´{¦´{a£ Xs[
[NAÿØ¯ zf-2?ua:u2?«[NAÿØ¯2´L±Ā+°
A¼µÓl×° .»al°×´{Bº;+°-<2Bºm_³Íj+ra]Cds Xs8aBºCd2NA[ ´|a.da Xs:Nm_³uj
Td+°Ö uÏ£[+«.da 2+°2:N4B-TA¼Ø¢-2Cda£bā4»´L´vakC£ACdjØ¯ÕgX¢:N
4Ba£H±p+°Cd´ A¼
a£ -¯H2Cd T a`-+°aqA¼
uÏ£NÐdÖia¯Ø2
¯¯ NÿLÎ»Cda¦,,[/¯aÙµ¢¸
uÏ2AÐa£+°H\á Öia£4Ø»¯ Nÿ:Cda [aÐ.d£ü- ¯a2Öia£4Ø2-»N
{2!qAÿØ2-» ´Õ]y #-+°a qA¼Öia£4Ø»q+°±pC»AÿØ » ´Õ]y #C¹´[qA¼
+°+° Öia£4Ø»-[2?«+°2!¬ mÁÿ2
mµÓ¡Cd±Āa¨ >±Ā»s
¯ Nÿ[aC¹ÿª»C,
¯ NÿTaCd¦mµs¦
mµÓ¡Cd±Āa¨>±ĀmµÓ»C ,,[/¯aÙµ¢¸
'Öia£4Ø aÙ2AÐa£¯ Aÿ¼ØÿuØ¯2+¹¯24a {üC¹¯³ÍAÿØdzüC¹+°H¯Õ
»A2CdmµÓ `2.»dH/´[Cdsü¯Ðd24r.dA¼ {+¹£Hm´` >´2.»dH:T.»¯s
.»¯s Öü¸4r¯ Nÿ¢+« ÖR®±p£H-u¯ Nÿ¢ {2Bº4r-ü¯#+°H\Öl°× .»y ¯s P®
»A2CdmµÓ `/´[C±Āa£d`m´` >±Āü»3mµÓaz2.£H a¹´[¾´#§+¹l°ûBºA¼
'Td»Ā2A¼´{a£`2:2+r¯§24r.Ö´Õ2N
>´mµs¦´{a£¤Ø»C
AÿØmµs¦´{a Ć,
>ÁÿØ£Dÿdz+°s¯Ø
m´¯ÀA¼XáWc ¦,,£Ø0uØCd/A¼³uL2]µ¢¸+2°
>´2¢-H¯Õ±pC» AÿØ2¢+« ÖÅu®HAÿØ2¢-H¯Õ±pC»>´2¢+« ÖÅu®H:u>´
AÿØ£ü-2?«¾´#§l°×[ {2B»£Bý+« W {Bºm´¯BxC£Bº¯
4 [+° ¯aÙ¢Öia£4Ø N¤+¹¯2 W ³uL¶´vaÐ2.Ö´ÕĀAÿ¼£m+° » P® a¹
#µ¢¸+rü¢¯Õ2³Í ¢+°2.»µBº¯
Öia£4Ø´{ÖmLCdüü
WBº a£ Öia£4Ø2 4L2] :2Cd 4´4r .Ö±Ā2 +°+° ÿua£Ø ´{mC£A¼ü _Bº24
NH¾´!q§dBº» +°as Ø [ĀAÿl¼ °×BºÿuT2.da£A¼m´d `2.» ¯£Bº_a {=l°×Ö±i paz´[+.»y
¯s {ü4B´+°±Āa»¯Õ3Cda£Cd :_b2N´BºCd {2?uBº-2A¼ ü¸ ĀAÿ¼l°×BºCd
I-SERVE 33
ÿua£Ø´{mC£A¼üCdĀAÿ¼l°×-BºÃ24r» {££ÅÓ® ü¸ Cdl°×+2Cdd m´Ö>2üDÿ¯s2Cd
al°û£ÅÓ®TBý]¾´#§lû° BºA¼¾í4r
dAÉµÓ+«s dAÉ+rü
z´.daØs8 .d ,,[/¯aÙµ¢¸
CdµÓ+«s»al°×£ÅÓ®l°×8¯ d[+«.»dHĂ/´.£a£ü3¯ d[+«.»¯s {2BH
-u.»¯s£ ¯ĂC¹3ÿ¢4rü-ÿªT2.da£A¼¯2Āa Ø ³Ía£A¼ü¢/´{Bºl°ûB
'¯2A¼¢»
=+°BÖi £m_³uj»Csd Aal°×C£Bq+±° pC»Ā+rCds4r3C£j¯2Aÿ»l°×A¼aCd2A"ff

-[-»ÐÕ¯s {2BH
:u/2B»£Bý+« m+° 24rá Á¼2-2A¼Cd2NÿqA¼ÿu 2W¯s2N¯ÕgCdm´>CÏ d ]l°×Cd2N
:u2?« ´L¯ÕgXa££2!q 3á»µÓÐa`«k a£mX2_ ÅÓ¡¸ á ÿ+ª Cs« ¹ ¯T2.£H
1a£ zBº Aÿ¼Ø¢'á»µÓÐaBÖ a2B"
WBº3d=+°B¹A¼a24rqBºA¼a¸ÿªBº+rA¼K3C»j3á»µÓÐaBºm´´2.d2-2C£
-Cd[3Qÿ2¢» {2N
£¹ØC¹¯ÕsmA¼©Ā§ff3dT2]»|a.d ¯£Bº4rKT»£Bº4rK
3¢]2.»£Bº4r[-ÿªT2.»£Bº4rKqBº-[»A¼»¯Ðd24r.Ö_C¹2N4A+°+° 3
a+°Ö3C»jµÓÐa`«k3a£Nÿ2.£H-´{Bd-m4³uÕ 2] A¼4Ùa++°A¼Cd´2´{C£Bº
1a£ zBº£3C»jµÓÐaBº£A¼4Ùal°×A¼Cd´2´Bº»T#2B":2Cdl°û= a£A¼Cd"
WBºT»+°»3A¼Cd'A¼CdAÐa£»á»µÓÐaBºĀAÿ¼l°×Bý+« uÏ¢Aÿ¼.»ĀsBº3 uÏ2
AÐa£ Cd -Cd[+« -2A¼C£Bº -u -2A» á»µÓÐaBý á
m´` 2f 3d 3+ra2 Ta£?Æ
a´2
+°+°a£ ĀAÿ¼l°×Bº:u2?«á»µÓÐa`«k/±Ā¯Õ2.£H´vaÐ>jü¢:§A» C£a£Aÿ¼ü
.»d 4r.»d 4r3dA» Cdü-m4³Í ü+°H¯Õa£4ra£4r] L+«;+°>j¢:u3C»jµÓÐa¹±Ā¯2
.» ¯¯ÕgXüDÿ¯s2N¯
'/±Ā¯ ü¸£¯£a³ÕuCd¯ÕgXüDÿ¯s2NA[ ü¸¯ÕgCdm´>CÏ d [üAl°×l°×2#2NA[ ü¸
3 Ø+«s ³uA¼d [+«;+° 4Ćd ;+° /AaCdüDÿĀsazA[ ü¸¯ÐaÙ¢+° ¯2Á¼ül°ûB
-Cd[[.dH2´ qd uü[´L¯ÕgX8aBºCd2N
:u2?« ¯ÕgX» £¯£+°d K ¹£µÓ K - ¯ ¯ÕgX -K -2?ua :N ¯´s
ÿªT+°¢-2A¼Cd2N'ÿªT+°;+°ĀL-2NC»:+°.ÖBý±pA¼Q[[-2A¼l°×£Bº[CdØ
CdVd¯ÕXg ¢/2?uBº4+°-2A¼L+ {2B»- ĀgmCdd 2£Bý+«/2BºA¼-u2?«£Bº_d?«£L
A¼Õ§¢ um4A¼ ¯g¢ {´?«+CdA¼Õ§¢ mCd2¯£jmCd¯Ða´{Bý4r» {2?uBº
1a£ zBº:+°Bº ¯Ăl°ûBüaz2]±paz2A¼[.Ö´Bº2+°2!q]mA¼´{BÖi3Cdj|+]Cds2 {2A¼K
A[¢.ÖCi dØ2¯üÿ2ª 4r-Dÿ Ø+°s2- {Cd2A¼K.ÖDC»u42#2A»Ö =2A¼+°2!q-¯ü]Cds »A»
q+°±pC».ÖiCdØ2-Dÿ Ø+°s2-»ØAÖu"
WBºU {Bº+2Cd ¯´{>Bº¯Ðÿu 2¢ { #[>ÖC » 3A¼µÓ ¢.ÖCi d Ø2+°´Õ »d _Bý2A¼K
U {Bý+« uÏ2+°H\>BºCdÐ2Cü\±pd+° P¸.ÖiCdØ2-Dÿ Ø+°sÖ2A¼K.Ö´ .dy-u-Dÿ Ø+°s2
+r B[+«]Cds2-»N;+°?«- ¯a2+r .dy+rK´L¯ÕgX-uqA»U {BºdAÉag¯ÕgX¢=ü¸
»ÅÓ u]C¯Ða´24r» {£Bº-2A¼ ü¸ {Ð-l°×#¸4r3Cdj|+]Cds2/2Bº ü¯Õ- ¯a2
qA¼ 34
I-SERVE
1a£ zBºU {Bº=ü¸Å» Óu]A»+° ¯Ða´{B»6C»-2A¼L+3-ÿªX=2A¼l°×+°ü4Bº2qA¼"
WBº A[+« +ra`2 ->ÏA¼µÓ¢ U {Bý+« ¯2m+°T2] ]Cds» -N .d2.dü ¯Ðÿu 2 +°üAÖi
á Cdj ¯Ða±Ā[ TBý]¾´?«§ :Cda Td üJA¼ ü42 +r Bº2 .»Cd U {Bý+« 3 -ÿª X
üDÿ2.dBº2qA¼-2A¼+°»µmpsÁ»µüK P®-u2?«-ÿªX[´{aA¼¤L2.»2A¼l°×m´dCd2
.»¯ s £azA[+¹¯23µmĀsü;+°-ÿuØ¯m+° [[|aWt 2.£az
U {BýÖz+°£¯£¯ ³u2 ¯Ă4ra±Â2N£Bý+«a£4A»Ð©Āü-2#4?§« CdCd Hā Cd24r
£Bý[¾í¢+rül°ûm+«2N¢+rül°ûX´{Cd {2#2N4+°'£¯£´2>a£[U {BýzÖ +°
3X£³Õu+°A»³u2- .dy-X ³u2-4rJA¼»¯l°×[X´?23´[.» ¯N3X£³Õu+°2
ÖzA¼#'3X£³Õu+° A»³Í[4Ls2.£H:NU {Bý+« µÓVa24r {2?¢2A¼K-X ³u2
.»ps2A¼K4Ls2.£H34Ls2´{ ü¸Q[Öz+°-¯CdØCdÐ2_d#_BºCd2N-´{BºA[[Öü¸4r
m_³ujCdÐ2¢+« I¯l°× a££H ' m´m+«d ¢
CdCdsÐ ¯Õff ÖzA¼¬i ³Í£+rØü -¯2Aÿ2

.Öd ØHQ[+¹¯2ĀAÿ¼l°×BºTµÓÐOAØ42.»d H
1a£ zBº-A»T?«"
TµÓÐOCf-»Na£$ü.» ¯d42+°AN\Ð>d2.»¯Õ:Cda a£$ü2A¼a
)Bý2] .dm+° Ls C£ ¯2±ĀN2] ¯2Á¼ü[?«K +°H´Õ +°#§_#§üC¹ ¯³Í [ü { A¹´ÕB4r
_XÐl°×ül°×A¼+`« 4r:.»y¯ÕC£8Jq[ Á¼£Bý4rT\H±p»d4r[TµÓÐOAØ42-2#£a
:u2?« ³Íd4r[Ā ØĀAÿ¼l°×ü=u.»d4üa"
WBº =2A¼l°×.»d qB º d Ø"m´XU {BºCdl°×.»Cd az2Cd alû° £ü4Nl°×ül°ûm´¯L2]
¹a£ uØ[¯2±ĀN2.dl°×2#» {£Bº
uÏ£ uÏd>Ïpg
AÿØd´2Ta¹´d ,
>4NÐOCdØ>dX
¯aÐC£Øw4i+°A¼+«`¦,,[/¯µ¢¸
:´{Bº uÏ 2CdBÖi uÏd uÏ[ 3mµÓaz2] AÿØ » d´¯s2ÿu[ ±ĀX ' >4Cds
ÖzC£sK CdCdsÐ uÏ2C¹w4H] ¯aÐC£Ø4»A¼+«ù ¯Ða´24r 4üTµÓÐOC d4r[8 UT6£
3.dL2.d .dyd>ÏQ+°¢d uÏ2424r;+° ¯s2ÿu[±ĀCdC£aA[ ´|ad´¯s2ÿª2+°+°
a£ mÍ ĀAÿ¼l°×Bº uÏ_ü2C¹ TµÓÐOAØ42 .»d H :u2?« ³uCdsÐ2 £¯£ a³ÕuCd¬i
³uKdzül°×-£d¯24r¯ÕN¤¯s2N
U {ü¢a+rü
a£ £¯üAÿ¼BÿºCdÐWNÉüC£Ðü¢ {2B»Öi]mC£Ø[_?«§¯Õ§¢[U {ü8Bºa+rü4r

Tÿª>.»d .dy3ÿqAüT LĀsT
¯Ð´ u4aü;+r+° 4Cd +°ü2¢;+r+° ¢+°2¢;+r+° .¹#+2A¼aU {ü
UT2] {2Bý-´?«[mA¯ d2¢+°üü+°2# {2?ua£ÅÓ®+°ü¢:´?«'m´´2 .d 2C£
+°[´Õ¯s {2#2NJ|a¯Ð´ u4aU {ü-2!q-´{Bº[mN¯s3U {ü:´{Bº'¢+°2¢
{ ü2A¼LK+°ü¢.d¯s£a 2£ÅÓ®l°×¯Ð´ {ü2- {Cd£2 dµÓ_ü
I-SERVE 35
m_³uj¯aÐ4Cd Bº4+°mÍQm´X.¹?u {2Bº .dy-2A¼ ü¸¯Ð´2=´?«A¹4Cd +°ü2¢[AÖi £
:´?«'U {ü¯ÐÚ {ü+r .dy
1a£ zBº4aA»£-AÖul°×A¼aCd2N"3+°ü2¢+°ü4U {ü
-´?« 3+°ü¢ ü.d¯Õ {2!q {2Bº .dy+rK£ÅÓ¡®3+°ü2C¹±Ā!q W2]±pda
4A :´{Bº £ÅÓ¡¸ qa 4A ;+° »ÅÓ £R®´{Bº P¸ ´{ ?«§ P® £a ü +°ü¢
.d¯s£al°×£ £ÅÓ®l°× Öül°× .£y+° 3 £?« ±ĀCd um4Cm´´2.d2 .dBºBº2 -ĀAÿ¼Ø2
-# 2#´{Bº£Å}®JÅÓ®Bº2l°ûB-ĀAÿ¼Ø2+°+°Ja.Ö Ń=u¯2ÿªT¯s2N"
WBºa£ 34C+d ü° U {ül°×CdCÐsd uÏ2+°H\ z|+s -2N2A¼+¹-´{BºKm´µÓ l°×- +rµÓ»
qA¼CdCdsÐ uÏ2+°ü4qA¼+¹£ÅÓ¡®+°u2Cd2¢3A»³Í[ Nq¯Õ-´?«£¯ü_ü2C¹'
+°ü2¢ a¹A»³Í[+°H2.dl°×2?ua3£¯ü_ü2.»Cd » P®-u2?«¯Ð±Āü»±Â2A¼C£a
/CdXsm´+a° `2¢62A¼¹±Ā0uØ [K++°+°AÉ¼.Ö±Ā-2A¼¢[62A¼ {üŃ 2Q
Ń¯2+°üm´´2.£ü¯Õ§.»¯+¹qA"3¯Õ§£a=u.»d4H4ra"£ÅÓ®£¯£_ü2.»Cd
.»d 4H4ra+°+° £¯ü»T_ü24r {2!q8¯¾§i £>a4 .dy-2A¼+°» :2A+° »
¯aÐ2¯aÐ mCdTA¼ØC»ff¯µ¢¸-K-[.¹?u¸/£d£:2Cdl°û.Ö´ ]y2N8T#2!q

62A¼ {üu2?«£Å}¸¯Ð´ u4aU {ü
4 [+° :+°Bº ³uL¶¯Ð´2-» Á[ ü¯Ð´2-» -ag2¢+rl°×2B62A¼ {ü
.»¯Õm´´2.d+°üü 2?«+°ü-»-ag2¢£BºCd£Bº[ 2m4³
uÕ 2.£H
¯2+°ü u4aü4Cd +°ü2¢+2A¼aU {ü-¯ü¯Ð±Āq ql°×2B=ü¸´{Bº u4a
¯2+°uü|+-Qÿ¬i ¹a£ uØ[+« µÓÖ ± pazAÿØ22] uL±paz3¯2+°ü2JA»-Dÿ £[
¾´2.d+[ 3 ¯2+°ü2C¹» a£H±paz P® >ÖjCdsC£a £L+« ' A»³u2¢
» z ¯2+°ü
´{aü2ff-» uÏ2 {2#2N£Å}®¯2+°ü u4aU {ü/A,,[a£Ð`m´+°a`´va£Ða¤2¢
.Ö´ÕU ?¢±Ā0uØ2¢[dIµÓÐaBý 2?«£ÅÓ¡¸
|+ ü u4a U {ü'+°ü2¢'m_³ujA» {BýzÖ +°¯Õ§ ¯2+°ü2¢2]ÖzA¼?«4r
- CdL2] :+°Bº µÓVaAÿ a¬i :+°Bº ¯Ð´µÓØ¬i {2B»£a +| ü u4a U {ü /A,,
¯ÕgXm´+°a`2¢.Ö´ÕA £Øü+°#ü 2?«£a
]a u4aüJA¼JA¼>já2áü±Â2A¼Cd um4C ¯Ð´¯´{sü Bý2?«¢
¯2.dL¯s {2B»£a]a u4a U {ü
´Ë u4aü]a u4aü¢+2A¼a±Ā´_ü2 ü¸ +rNĀg a>jü±Â2A¼C£a
£ÅÓ®l°×¯2+°uCdj+°Ö¯Ð´» {2BºA¼ ü¢+° ¯ÕA¼¤Ö¯Ð´» {2#2N+rK-N
4B¯¦<A¼¦0uÿª a´ÖA»+°+° um4A¼tµÓC¹¯ »-2A¼ ü¸£ÅÓ¡®=´{Bº.d¯Õ£
a+°a+rü um4A¼tµÓü¢» UT¯s {2?ua-u2?« £|a´Ë u4aü
4 [+° :+°Bº ³uL¶
um4CdĂ ´ËC£24C£¦ff¯µ¢¸-£Bº -2!qa+a° + rü

um4A ¼tµÓü¢´ËC£Ð[±Â2Aa[-ag2Q[[_!q§ +rNĀg aÁa£gül°×4B¢+°¯ÕA¼¤ Ö
¯Ð±Āü {2?udK3¯Ð±Āü¢£?«+« C£ z ©ĀØN¯Ða±Āü±Â2N#¸4r-ÿ ª X
+°H|4- +rµÓ2 {2A¼K ³uL¶Öz+°-Dÿm±Ād2-[ 2m4³Õu2.£H:´?« al°×.Ö´Õ
6A¼a+rü£a_Aÿ¼tU {ü¢a+rq:+° z+°sU ü¢a+rüm´ĀsT2.d¢Cd£a
I-SERVE 36
um4CdĂÐ´{ü ]a u4a U {ü¢ µmĀsuÿ Ø¯2 ü¸ ¯C£Ă24CØd 2 ü¸ CdCdsÐ uÏ2 ±Â2N
um4A¼µt Ó l°ûB ¯ÐĆdüØ24r = a m4³Õu2.d 4ü4Cd£a¹ £a um4CdsĂ´ U {ü Ja
Ā Ø24rÖ4 ÿªT+°ü¢ {2#/2?ua
+` u4al×° ü CdCsdÐ uÏ2 m´_üÖ - ĀgmCdd[ A?«±paz á Á¼2¢ Tmµ2X
.Ö2N£|a+` u4al°×üJa¯´s Ö4ÿªT+°l×° .Ö2N£a
a£ ¯ zmA¼2¢[K|aĀ2mA¼C£ÿqA[_?«§¯´s¯ zmAü» Ø ³Ía£[±Â2N#¸4r
U {ü¢ {2B»4`ÿqA[_?«§£L[8BºTAÿü4rTµ}¸Õ2].d´Õ¯s£'Tµ}¸`-2C£
=2A¼+°2!q£¯üÖi]mCdØ2=uÖH+°üXa4Cd {2#2A¹CÖHdBº2+¹¯2 mCd»KJ
a³uĀØ[m4³Õu2]£¯£ICdBºÖiµÓØCdÐ-µÓØC£Ðü8+°CdÐNÐC£Ðü-Xm+°T2]CdCdsÐ
¯Ða´{BýÖi±p¯
1a£ zBº4aA»£+2A¼aU {ü'+°ü2¢'m_³ujA» {Bý 2]ÖzA¼?«4r- CdL2]
µÓVaAÿa¬i'>j¢¯Ð´µÓØ¬i {2?ua[£|a|+ ü u4aüKJa.Ö_Cd£a-¯ü
:u2?«£ÅÓ¡®=u>[jĀsa"3ám_ ³ujÖ[aju+rµÓ z 2?«NU {qÖ.Ö#¸ 2?«£a ?«§
3+rµÓ2¢2].Ö#¸ ´{#§+Āsd ";+°Å» Ó +r +°aj£¯ü ü¸ 'U {ü´{?u§a[Ja2?u|aÖ
+r +°aj£¯ü»T m_³ujl°× U ÿu 2 +°H\ Cda£Cd -2#l°×» ü+°` uü 4rK z2A» {2B»
ü+°ùü4rA¼+°+°|+ ü u4aü8aBºB[+« +ra`»T?«"
WBºa£ K£+rØü a£az4r[m´µÓ±ĀCdA»´{?u§Bº[.Ö_Cd£|+ ü u4aU {Bº
[ 24r¯CØd ÁagÖC»-´{Bº£Bý+« 3+rµÓCd üØÖám_³uj+°2!qDÿÖ a¹+ra`2+r ü¯Õ
]y {2B»N+rK¯CØd 2-uqA¼'Td»» z/Á»W2.dA¼ü.dl°×£2A[+«/±Ād2
8T?«";+°!q/±Ād28Jq[3m_³uj|+U µÓ_t>BºµÓutü3+ra£[£?«-a£gü3+ra£K
z2A¼+°H2]3Cda£Cd dzl°×süAÐa£:N-¯2ÿª 2+°+°U {Bý+ >4Cds+ l°ûB-¯ü
/CdC»sqA¼[[a´Õ2.£H-2Cd+° £ aÙ2qA¼-2A¼+¹¯»» z'a+°Ö+°ü.»¯s£2
>4CdsTd2¢A¼Õ§ÿqA¼2
1a£ zBº4aA»£Ja.Ö´Õ2N[>Ö£¢+°2¢µÓVa£ü+°[´Õ¯s£azÖ³u2+°[´Õps2N
¹_A¤ØA¼üC¹¯³Í 'µÓVa£A¼ü[Lj2.»+°as ;+°Bº 2BH':2mNdü¯³Í d2C¹a£4AÐ» ©ĀN
_2Aÿ¼£üAÐa£3UT[Ö³u¾´!q§¯Ö j³u+°as;+°Bº {2Bý {2BH+°asq[A»8´K>a4A¼
+°A Q[[_?«§ ü ám_³uj+°2!q Dÿ24r £ØÖ³B+°Bº £ØÖ³ul°×Bº a+°Bº {2Bý
{2BH£ØÖ³ØBº-2!q£ØÖ³u¾´#§_B»£Bº-2!qU {Bº£ØÖ³ul°×Bº-2!q£ØÖ³u
¾´!q§£Bº-2!q'µÓÐaBºJLA¼tam_³uj+°2!qDÿ24r {2Bý/2BHJam_³uj+°2!qDÿ24r
8QqA¼2?u|aT"
WBºmµÓ¡X8T.Ö_C¹2N"
£.£a2ÿª`2T+ra¹£ Aÿ»d2ff.ÿd2A¹4Ø z-AÿØd2

a-»N ?«§ # mCd»+Cds á mCd»-[.Ö_C¹2N:2A+° {Ð.Ö´Õ
dz+«sm´+ra2+ra`2q[A»+raØ2´{#§B[+«JüqA¼3+rµÓ2¢2].Ö#§´{#§A¼-u|4µÓ¡A¼¤
ám_³uj¢2]U {Bº4r['µÓÐaBº4rK´{!q§- +rµÓ2qA¼+°+°mµÓ¡X ü¸dz+«s ü¸8T
C»üC¹2A¼2!q µÓVa£A¼ü +°as CdÐ2 4rK £ØÖ³uØ £ØÖ³u+° ÿu 2 4rK ¯CdØ2 +r» +r [
C»üC¹2N mµÓ¡X dzl°×sü :u ´Ë¢Õ¯s2!q {Ð »|a +°as {2?uBº2?u»T?«" a$ Āg2¢
I-SERVE 37
+°[´Õ2.»¯a£[¯ Lg2.dB[+«;+°¯Õ§+°asÖCd +[I¯l°×a£+°aqA¼-u|4'm´´2.£[
U {üJL/CdXs[[aÐ³Õu2.»2A¼l°× a+°+°asÖCd l°×a£ ü¯Õ´[qA¼l°û#¯gám_ ³uj
T asa´2C¹Q[[[aÐ³Õu2.d4üBºl°û#¯g z aql°×2B üÿªCdÖ/N
'>4Cds Td2¢ {Ðm4³Õu2.d ü¯Õ2N8T#2!qám_³ujA¼Õ§¢-¯üN´{#§»
qA¼U£CdjA¼Õ§¢:N-¯CdØÖ>j4üN-A» U£Cdjl°× uÏ2+°H\C»3Cda£Cd Q[+«
3+ra»qA¼¯
1a£ zBº4aA»£l°û#¯g ám_³uj»>4Cds4r+°[´Õ¯sA¼[Ja2#£a-N3TAÿ¼24r
+°[´Õ2.»m+° [ a¹ĀLT[´Õ2.d2BýA[ ü¸£ÿqA¼_N¤u4r[ Ls¯s2N
WBºa£ -u6C»+r ¯´{+°[´Õ2.»'m´´2 .d2-2C£¯CØd +[».Ö ŃT
Aÿ¼Ø¢-AÖu:AÖu-[-BºÃ2´Bº¢l°×» z.Ö Ń´vwasiC»'m´´2.d2-¯CdØ » #K|+
CÖü¯s2N
'm´´2.d2-2C£ám_³uj¢2]T as24r ]y2A¼[» 2#£2Q[[A¼Õ§¯Õ§£A¼2
-2?ua+2A¼a £A¼2¢+2Cd ÿu4r[ mCd» ¯ÀÐ+°L2]ám _ ³uj>4Cd 4s r+°[´Õps2N
+°+° .Ö#§£ + jü£ ;+°!q - .d2A >4Cs» m_³uj -2#£a _24ra zA¼t¢2]
a±ĀazDÅÓ®üCdda.»µa-´{Bºa±ĀazDÅÓ®üK_24ra»-[-Bº2¯ z]Cd»
4r[_24ra´{ zA»ta±ĀazüBº2¯ z]Cd2+rA¼-»+°Cda£Aü'%]C£Øx]C£Øü
´?«§2.d+¹l°×2B»Ā\±pCd {2?uaz-u2?«TCd2Bº £Aü ¢H+« 2±p A¼t
m´´2.d2¢[ Áa£gü[?«¢ >Bº¯Ðÿu 2 +2Cd .ÖiCdØ ¯Ðÿu 2 +2Cd +°[´Õps2N
-2A¼¢>Bº¯Ð ÿu 2+rüm+° 2¢ al°û£µÓ£[+¢ {C¹2N.ÖiCdØ¯Ðÿu£[+«8a+°Ö
a+°[´Õ2.dBº2qA¼+°+°] L+«T\qN-NÐIdám_³uj»-[C»üC¹2NQ[» P®
T LĀsT
³Í +°u2Cd2¢ m´ÅÓd+rü2¢ ¹_N¤ +°aj üC¹ ¯³Í 'µÓÐaBýC¹ ¯³Í A¼µÓØ
m´´2.d 2C£ W2]±p4r 3 A¼µÓ¢ +rü 3+rµÓ 4B -2CdL2] ±pC£az -´{Bº
l°û#¯gám_³uj mCd» T4üCd2N-N+rü 4rA¼3+rµÓ 4rA¼´2.dÿªC£ü4rA¼
|aQ4rA¼-N[aÐ.d£ül°×-2A¼A¼-N3Cdj uÏü-ÿª£[+« mCd» -2A¼Cd2NT\H
£a2C£A[[»A¼£+rØü3Aÿa2C¹ Lk2.d ü¯Õ2A»
:u2?« ' ám_³uj¢» A»µÓ+rü ´2.dÿªCd Áa£güK -2CdV¸ 24r £¯£ a´24r
{£az +dØ ¯s2ÿª2¢ a+°a+rü o jü -2CdV¸24r {2Bý±p4r WH /HC¹ .Ö+« ´{Bº
£?«¢+[o jü_d#´BºCd {2?uaz3_d#´BºÃo jül°×¯s2ÿª2+°2!q»|a-¯ÕsCdÐ2
qA¼´LMH2].d ¯so jü»a4r {£d+¹ Bº2;+°mÿu2X mCd»:umÿu2X>ØÖ
o jü =[ +°[´Õ2]£ ¯2s ÿ2ª ¯s2ÿª» -u|4 =[ m´´2.£ü +°[´Õ2]£ 3 ám _³uj
¯24a³ÕuCd» ->a£ a»¯
4 [+°:´?+« « '[a£Ð`m´+a° `2/Cdsa£a¤2¢¯aÙü´vLs-az£az´va£Ðag2
] L¢1a£ zBý+« ¯ Nÿ ¯ÕN¤2]2A¼KA[[.ÖBº4#§ [TµÐTmC£A¼ü+¹a£aK
.Ö´ B2º ü¸Q[%]CdØ»T#».dayC ¹»/Cdas £a¤2m±Āa2ÿªÖ2 N-2A¼ q¸ 3.day ´
m A
ÿ 24r
ĀAÿ ¼ £ a£ÙüJA¼ĀAÿ
¼ £p±Ā£üJA¼] al×° ĀAÿl¼ ×° ü VÙ+°a`JA¼m+° 24rĀ\2N
' a¯¢»TAØAÿ¼a¹±Ā0uØ 2+«/±Ā0uØ -»]+°AÉ¼ül°ûB .£yaz
I-SERVE 38
24 [2.d ü¯ÕmĆ»Ø+r2µÓ28T#2!q'm´+°a`2¢ W ³uL¶¯ Aÿ£üK

¯aÐ .ÖiCdØ d»f-»-2µÓ2.d#§Xa4Cd£az[ u[+«3dA¼Õ§¢:A»
´
m A
ÿ £2µÓ2.dCd abCā £q4r+°+rü 3+rµÓ l°ûB.ÖCi
d Ø¯Ða±Āq-[[a´Õ2.dB2º
+¹¯2
±Ā©Ā`¹±Ā0uØ2f-» ] +°AÉ¼¯ a ¯aÙül°×Ā4Q¯Õ .Ö´¢Cd£Bº
¯aÙ¢m±Āa2ÿª2+r¢»3/±Ā0uØ£[+«´ÀL+¨ 4° ra£¢» Bº¯aÙü3d
a±Â2N2.dl°×2#£Bº-2A¼|+ ¯aÙ m±Āa2ÿª2¢1a£ zBº;+° T]mCdÖm´µÓ
»µBº'Tdü4 [2.dl°×2# 2:+° ¯aÙ¢+«m´ »WAt2
¯aÐ .ÖiCdØ d»
1a£ zBº4aA»£.»CØd Áa£gü¢¯jX+«Td Ö A¼µÓØÁa£gü¢;+°.»CØd CdÐ2 {2N

+rü2¢+rüCdÐ2 {2N3+rµÓ2¢3+rµÓCdÐ2 {2N>Bº2¢>BºCÐd 2 {2N¯³u>¯ÕA¼¤Ö.dü2
{2Bý 4B >Bº» 6 £dz {¢ £dzCdsÐ2 {2N :+° +ru[ Tµ}¸Õ ¯s ÿªCd ÿªTØCdsü
3Aÿa2q[Öi CÖ\±p4r as 2;+°?« Āa 2CdÖ [ü_BºC¹2N' as +ru[+« ;+°
3+ra qA¼;+°¯2A¼£qA¼-Tq ?u[+qA¼Q[¢ as CdsÐ2 {2N3+ra24ü
Áa£gü¢ asCdÐ2 {2N 3 Áa£gü¢ DÿCdÐ2 {2N DÿCdÐ2 q[ 3+rµN Áa£gü¢
-2CdCdÐ2 {2N 3+rµA¼ü -A¼µÓØ Áa£gü T\H Áa£gü¢ A¼µÓØCdÐ2 {2N J?«¢¸
+[?«+« ¯Õ§´{#§+°+°[´Õps2N3¯Õ§¢¯Õ§CdÐ2 {2N.»CØd CdÐ2A¼4ÙL2S¯Õ§CdÐ2A+r
' {ü+°ùqT?«":T=+°Bý2] .£yaz"
WBºa£ ÐBý\£#[?«¯Ða´ ;+°!q-A» ³Í]A+rµÓ2 ³Ím´Å Ó d +rü2¢
m_³uj Tk ³uµÓÐa£A¼ü 4B üaz2] ±paz´{Bº £ a´ÿqAüK üaz2] ±p4r
´LµÓ¡A¼¤Ö]ACdj;+°!qT\H {2#2N
1a£ zBº-u2?«m´ÅÓd¯ d2¢3]ACdjl°ûBüaz2]±paz2N-2A z§ » T"
WBº-u-2!q P®¯Õ§ .»y2A¼l°×- +rµÓ2qA¼+rK P®¯Õ§+°[´Õps2N-2A¼ ü¸
µÓ¡A¼¤]ACdjüaz2]2A¼B[+«JüqA¼A[¢+°aj£¯ü» HØ2+°H¯Õ´{Bº-N {A¼[
CÖü¯s2N T\H´{Bº -4r 3 +°aj£¯ü A[ 2] ´vLs4r Cü\ ±paz´{Bº -N
/A¼» #l°×.¹#qA¼
1a£ zBº/A¼» #l°×.¹#q´{BºqA¼»-2A2
WBº-u-B[+JüqA¼=2A¼+°2!q3+rµÓ2¢.d2mA¼Bº {£Bº[´Õü¸ £Bý+« .d´Õ2.£HĂ
]y´{Bº
-A¹ 3 .Ö#§ + jJN2] .dBºa£ff -[ 2 .d´ÕĀs2 -´{Bº ´Õü¸£Bº

ÖzA¼# .Ö#§ + j .d¯Õ 3 Cda £Cd .d2mA¼Býk Cd+°`
» .d ĀsBº .dĀsBº -2!q 8T?«"
.d ¯£Bý-2Cd¦+°a` 2¢ {2B».ÖiCd Ø2m´ Cd.ÖiCdØ2+°2?«AÐa£+ jJN+«+ jJN2]
.Ö#§ JN+«m´¯L2]2N:´{B .ÖiCd£Ø[+« ÖzA¼?¢¸ + j] a¹¸ .d2mA¼ D2_ Td24r
{£az+ j+ .d2mA¼Bý+ Aÿ¼Ø¢:[»üÖÅÓ®±ÂBº {¢3.ÖiCd£Ø[+« 8Q3Aÿa2qA¼
-2A¼.»Cd-N-+°Bº/2A¼2» A¼l°×JüqA¼-2Cd mCd2.»Cd-+°Bº.ÖiCdØ2qA¼[.Ö´4ü£"
I-SERVE 39
;+°Ö\-aga£mXA+r[mA¼±paz[A¼ta CdsCd4Ù4r»q]l°ûay[¯ Nÿ¢+«ÖBº Cd£Bº
-u2?« Ö4ül°×Td¯acq[[LÐd]ACdj-ÿª 2¢+« +°[´Õps2N£ÅÓ̧ -ÿª£[
+rA¼4ü "
¢+°2¢ a+°a+rü Öz+°ü Özü¯s£az :T ÖzH.» m´X .¹?u .ÖiCdØ2 a+°a+rü4r
Ø+°2s - {C¹2N+r[-[.¹#¸ {2B».ÖCi d Ø ;+°!qA[[_?«§ J#[?«+ üÖ ¯C£sĀ Ø2
;+°?« /A¼[ ;´{+¹l°×2B {2Bº 4ü " /´µÓ m´+a° ` 2¢ ¯aÙ m±Ā2Cd2¢ ¯C£s
Ā Ø2Öz+°T a` ]y2N
1a£ zBºµÓØ2¢2.» : K .£yd[=2A¼l°×-+¹l°ûBºA¼"
WBº-2!qµÓØ2>4C£a`2- {Cd2A»Ö[3¢]¯s£ {µÓ£Ø[+«A»µÓ+rüTÿu4»
qA¼-2A¼.»CdµÓØ2¢2]:´{Bº'Áag»´{?u§ü»[d 2l°×A¼aA¼-2A¼ ü¸m´X.¹?u
m´XÁag ´{BºCd» {2Bº ü¯Õ ¯s2N
1a£ zBºJa.Ö ´ám_³ujl°ûB-# 2?«A»+°A-2A¼.»Cd-+°Bº4Bm´X.¹?um´XQ
´{?u§H+°A
WBº ´{?u§H ´{?u§ü2!q aw 2B» TAÿ£ü£az ;+°?« ´Lù TAÿ2 aw 2Bº N T as
TAÿ2m_³uj- as24+°A[¢2] asÁa£gü¯Õ§´Lù m´m+«d ¢>L|4- +rµÓ2
qA¼-2A¼ q̧» zT asm´m+«d ¢¯Õ§>L\2A¼2#£ z
1a£ zBºµÓØ2¢2]T asm´m+«d >L\2A¼l°ûBºA"
WBºT asm´m+«d mÿu2XJA¼3Aÿa´Bý {2Nmÿu2X+°ü4rü2!q;+°¯CdØÁag23Aÿa24r
{2BH|+ ü2µÓØ2JA¼ mÿu2X+°ü4Bº2¢+rÿª 2¢=+°BqA¼+°+° ám_³ujJA»
T as m´m+«d >L\2A¼[ .Ö´+° CdÁ¼ -2A¼|+ {Ð -Bý\ m´µÓü[?«+
³Í ]A+rµÓ»
¯ Aÿ2f-[-£'Td»mµÓ¡X-»+°a+rü4rm´X±ĀN2]2N;+°.¹#
CdA»CdmA¼b³uj-´vaÐ á2-2Cda u³uØ2

-d C£jm_³uj¯a£Ðÿª ¦ff
-A»'m_³ujA[+«+ra` qA¼+raØ qA¼A[+«ÖüúqA¼¢úqA¼
-[?«K-ÿªT2.»'U£C»j3m_³uj-2N
a¹.¹#

´vak A¼¦ ´vaTk A¼2 ´va£kCd a zA¼.dØC» ´vak¯Ø ´vak Ad ´vak » £
WØC»ffµÓ¡+°d$|aÐA¼µ[s±Āa¨ z
3 +°[´Õ2.d[ á¢+° ´L´vak» ' +°[´Õ2.» ¯aÐ m´´2.d ´L ´vak»
´L´va2k ¢2.» ´L´vakÖ A» Ø+°s C¹2N -u2?« ´L´vak2¢2] ´L´va£k[ I¯Õ » ¯s
´L´vak»T4üCdN-N¯
-2A¼+°»>4Cds-»Áag2»a4rqA¼K/Nám_³uj;+°!q-K» z.Ö_Cd£2
[mA¼±p» z2A¼ K { /£ { Kl°× [mA¼ ´?«§2N +°ü ]y2N +°ü¢ a+° {Ð
Cdd adØ { -2!q K ¢2] »Ð TBý´BÃ { :N ¯2ÿª " +rA¼ +rK -¯2ÿª Ö N
¯2ÿªT2]2NA»[ ü¸"[mA¼-»3 a` ü¸=´{BÖiC»[mA¼ ü¸K¢2] {ÐTBý´B Ã¹TBý´B Ãº
K.d#§;+°m´´2.d28aBý2N-A»¯Ð´m´´2.d2:N=+°Bý2Bý ]y2N"K¢2.» ]y2N
I-SERVE 40
-2!qKÖz+°a±Ā2Cda» -u6C»¯ÐÚ {Bý4r {Kl°×3¯Ð´m´´2.£[+ÿqA¼»T?«"
8JqA¼6£3¯ÐÚ {Bº
»»a£.d#§C£ {m´´2.d2»a-2#£Bº-N=u
¯CØd 2+rA¹-u|4 um4CA ¼µÓ¢l°ûB
»»a£.d#§C£ {m´´2.d2»af-» ÿu 2
¯CØd 2+rA¼¯Ð±Ā[+« z2A¼a¯Ð´m´´2.d2C¹¯2_2Aÿ¼2q[ {ÐµÓ¡A¼¤24r=u/£¹
-u|4 ' um4C m´´2.d ¯Õ§+« ´vaÐ2 ' m´´2.d2C¹ ¯2_2Aÿ¼2 q[ [m´2.d ám_³uj
TµÓ¡A¼¤24r {2N -A» -TAØ a` ü¸ U {Bº4r U m´´2 .d24r TBý Bý2N -2A¼ ü¸
á agA¼µÓ¢m_³ujl°ûU {Bý+>4Cd slû° ÿqA¼»qA¼
1a£ zBº4aA»£ µÓ¡A¼¤ .ÖiCdØ» >4Cd Aag24r+°[´Õ¯s2A¼[ =2A¼+°£H" ´{#§¢».Ö#§
TCds¢ z2A» ¯+°ja´2¢ {#¸4rám_³uj-» TCds¢>4Cds z2A» A\ {2A¼K3
Cda£Cd þ«@ .Ö#§u4r Ø+°sÖ2A¼K=2A¼l°×-+¹l°ûBºA¼"
WBºTCds=2Cd]AÖi£A[+«3+ra2 {2NA[¢¯+°j24rA\ { þ«@.Ö#§ÿªT
-` {üK?«-` {üÖzA¼i¬ u³uØ¯³u +rL+raùü¯³Í d2+°H¯Õ ]y´{Bº Ø+°s C¹2N
ám_³ujTd2¢A[+« TCds 2?« 3+ra qA¼A[+°2!q Dÿ24r»|a¯³u+ra Ā mZ
qA¼+°+° {Ð.Ö´Õ #l°×A¼aA¼
1a£ zBº»A¼2¢m_³uj4L2].Ö_Cd
-`¦´2AÉ¦TCdC¦d ´{a£`¦-` { aÙ zT¯s Cd z±ĀCdN-[;+°.¹#
-`¹a` d ff
-` {ü[?«+° £]-` {-[ a¹.¹?u {2N+°+°m_³ujl°×-` { 2?«3+ra2 {2A¼[
;´{+¹£H:+°¯³u +rLĀ m\-2?ua£-Nql°×2B»m´´2.d +r[´{?«§2.d4üT]mCdµÓ+«s
ám_³uj » -` {Öz+°4abā2¢ {2A¼[=2A¼l°×-+¹l°ûBºA¼"
WBº {Ð.Ö´Õ»A¼£+rØü¢»
-`¦ff-.¹#
TCdCd¦ffT¯sCdÖN-[l°ûB {2N

-u|4
-`¹a`dff¾Á¼t£#[?«+2° !q l°ûB¾Á¼tN-[/N+r_?«§ m_³ujl°×-` { 2?«

3+ra2 {2A¼[.Öá£A¼;+°»ÅÓ {Ð-u+°ü.»d4H\£A[+°Bº´{¢ ³Ím´´2.d2
-2C£ A\ {2A¼[ -Bº2
3 \2>¢ »a áÐCd2 /Nf -#¸4r {2#2N :N dz+«s
dz+°s2 +rA¼ Q[+« »|a m´ ` qA¼ +°+° ám _³uj¢2] ' m´´2 .d2 +°2 u4r
´Lù m+° 2¢ >[j2]2A¼[ .Ö´Bº2 ĀAÿ¼Ø2+rA¼ -2A¼.»Cd T as TAÿ2¢ >[j2]2A¼»
.Ö±ĀH-u.ÖDC»'m´´2.d »N¯£jmCd» Cd´ a+°?« +rA¼[-2Z+°L2]!q̧» 3
!q .Ö_Cd£2¯
a£ » .Ö´Õ A[+« Āa£2µÓ» 2!q µÓ¡A¼¤ .ÖiCdØ» -TA¼Ø ü¸ -Øÿu .» ¯s
CdC£»Cd+°2!qDÿ24r.d¯l°×2#2N-u {2B»A¼µÓ¢ P®CdC£»ÿu .»¯l°×2!q
DÿCdÐ2±pazCd»T\H±pCd2N-A» z+«s¯
±Ā©Ā`¹±Ā0uØ z
a£ ».Ö Á[Āa£2µÓ28T#2!q
¯aÐmCd¯aÐA¯aÐ ¯ÀsXm´X±ĀA¼»,
±Ā©Āù0uØA¼©Ā§¹s dd2Cd +°AÉ¼ØC»,,[/¯µ¢¸
I-SERVE 41
mÍQ ]C»sm´X .¹?u ]C»s {2N -[ mCd» 'Td[ [a´Õ2.»2A¼l°× Kl°×
±Ā©Ā`¹±Ā0uØ2-»]+°AÉ¼.Ö_C£T
´vaÐ2£l°×m_³uj uÏ2+°H\+Cds¢¸'¯2Āa]2Cdü Nq¯ÕQae¯ Nÿ¢ {2Bý
±p£ü» +¹L+° +°H\2N A[+« Cd\ 8+r2Cd mÁ»µÓ2 =+°B -[ ÖX+r +2Bºü +¹ü
¯ zmAü3+rµÓ2¢£dz¯2AÿüTTAÿ¼ ¢+rü¢ {2B» 4rH±Âaü-K.dµ8Q
.dyqA¼ ] L+«3+rµÓ2¢.£u.£uA¼a2±paz8¢+°¯ a£cq[8+r2CdmÁ»µÓ2.d¯+[
-+°Bº£¯2+°ü_ü2C¹;+°l°×?a2[Lj2.d+[[LÐ+°ü¯ Nÿ¢+«m´W» 2.£m´»W2.»#´{B»
-l°×£
2A¼¯2 CdĂa£ü¢´{¢_d?«+« a£l°ûBºA¼ff-[

-l°×!q§ ¯ Nÿ¢+« ÖÅu® 2A¼ ¯2 CdĂa£ü´vas»Ø¯L+«T]mCd24r£]Cds2¢
Öül°× f-» TCds Özüw+CdsBº2ÖzA¼¬?«§2Nm+° 24r£az2mNdüK´[.»¯Õ»´vLs4r

¯ Nÿ¢2]_d?«+« .£y .»y¯L+«=+°Bý2Bý ]y2A¹=u ]y2A¹£l°×CÖHdA¼4rK
-³u2+raf »´Õµ.d2
+¹L+°f-»m¯ÀsC¹¯³Í ]yJA¼´Bý´!q§¯l°×2N¯
1a£ zBº-A»T?« 4aA»£-´?«|+Jl°×m_³uj uÏ2+°H\2A¼£a4A uÏ[+« -³u2+ra2
3 ³Õu2.dBº28T?«"
WBº- uÏ[+w i £¯|a uÏ[w+i£¯|a-³u2+ra2q[A»A»³u2[ü A¼3Aÿa2q[A»3Aÿ»d2
{2BºA¼6C»Tµ}»T#2!q-³u2+ra2- uÏ[[uNÿ¯s2N uÏ[[uNÿ2.dA¼£u2?« uÏ[+«
¯ Nÿ¢ -³u2+ra£[ TBý]¾´?«§´{ Bº Öül°× ¢+« ]y Ø ³Ía2¢ -³u2+ra£[
¯ÀÐ+°L2]´{Bºl°ûB-ÿªX;|+a+°24r {2#2N:A» uÏ[A¼4Ùa2B»Tµ}2¯
1a£ zBº4aA»£
¯aÐmCd¯aÐA¯aÐ2ffm´XQm´X.¹?u=ü¸´{Bº {2N-[[a´Õ2.dB[+«

+°A'±Ā©Ā`¹±Ā0uØ2m±Āa2Dÿ2.£a"3 #=+°BJa.Ö´Õ+°AÉ¼¢a£qA»
WBºám_³uj±Ā©Ā`2 2?«A¼[.Ö´B[+« »K+°AÉ¼ ÖzA¼ü¾´#§qA¼_2Bºa£X Aÿ¼Ø¢
l°ûB ]A+rµÓ2 {2A¼K 3 ]A+rµÓ2¢ -»+° »ü m´´2.£ü£dK .Ö´ A¼ü.d+[ ' +°A¼É
ÖzA¼ü¾´?u§_2Bºa£X Aÿ¼Ø¢» m´´2.£ü2!q.Ö#¸ ¢¸ ´{#§¢¸´2.dÿªC£ü-` {ü¢
m´´2.d¯§ü/£dK»|a.Ö±Āu"
1a£ zBº4aA»£'4¹Bº¢4B]A+rµÓ2 {2N+°+°-+°Bº 4B-AÿØ¯ >L\-»+°
m´´2.£ü8aBºBº2ĀAÿ¼Ø»[Ja.ÖÁ¼ü.dl°×!¬Ç » Jl°×'a£ÅÓ®'.Ö#¸'´{#§ü
'´2.dªÿ C£üJ#[?«m´¯+ s« =2A¼l°×"¯?«4rµÓ¡A¼¤ ]A+rµÓ2¢»m´´2 .£AÿØ¯>L\±pCd2A¼[
.Ö´ .dy4A-u.ÖDC» uÏ2 ü¸ -AÿØ¯ ±paz´{BºµÓ¡A¼¤ .ÖiCdØ»T4üCd2N4A3
#J¯ÕA¤2C£[+«-l°ûü»4A L3 #Jwa2A¼l°×-Bº2qA¼
WBº » .ÖÁ¼ü.dl°×N -A»dØ 6C» ¯?«4r µÓ¡A¼¤ ]A+rµ[ ´L.dd2 .»d Bº2
+2.Ö2+°§24+°3.ÖiCdØ2=+°BÖ+°BÖiC» /´³ÕuCdÖ /A¹-2!q 8Áa£gü/±ĀAÿ¼ü4r
.»¯+[ {A¹3¯guü[?«¢m´´2.d ¯§ü£d[ÖzA¼ü¾´?u§'´?§[] L+«
³Õua`Ø4abāBýA+rI¯+°±pC£-Cd[+«-Nÿ©Ā2µÓ¡A¼¤]A+rµÓ»4+°:´?«+« ]y-AÿØ¯
á2á -2C£ -Nÿ©Ā .ÖiCdØ2+°2!q -Dÿ [ [a´ÕĀs A[[ _?«§ ' m´´2 .d ¯Õ§ ;+°
A¼Õ§C¹Ā+rCds4rµÓ¡A¼¤ .ÖiCdØ K a¹A¼Õ§C¹mÿu2X>Ø24+° -¯q q[A¼[C»H±pCd2N
-2!q
{2NqA¼f-» #üA¼Õ§ ÿqA¼2 ü¸ ´{?«§» Cd´-¯¬i+°HTq züq» q [
I-SERVE 42
[a´Õ2]#¸ {Cd2N:A» ».ÖÁ¼ü.dl°×Td2¯
1a£ zBº¯|a4aA»£:2Cdlû° 2A»ÅÓ®Cda£Cd ¯ Nÿ2]q.£a4A3Cda£Cd 82
>L\2N"
WBº a£ »¯ Nÿ2]q.#» ´?«+« ;+°-¯§ Ö 3Bº42Cd8A¹T[´Õ2]2NJù£A¼2
u4r Aÿ¼a24r {3Aÿ¼Ð[[T[
8U {üa£ B[+«Jüq[¯A¼a£+rµÓm±Ā2C£[ÖCd +[
»[+°Bý+« .£y4A6£:+°Bý+« a¹UT+°2a¨2=u ]y2N"f-[3µÓyaØ±paz3.d#§
m´+°ü-2C£ÖX+r-+°Bº= a+°[´Õ2.dqA¼
-´{Bº»Ö4_ü2.»Cd ]A+rµÓ ¯Ða±Ā[.d¯ÕÿªC£+rµÓ2-2C£ÖX+r6£
8J+°[´Õ2.dqA¼3Cda£Cd:uuÿª2qA¼[ P®Áj¯2»¯+[ ¯Ă[a¹Nÿ2.dBº2
m±Āa2Dÿ2.£ ÖzA¼# u³uØ Áa£gü [a¹Nÿ2.£ NH »µ 3 Cda£Cd ¯Ă¢
{2B» £A¼ü[a¹Nÿ2.£3Cda£Cdm+° 24r]C£s[_N¤K4B[a¹Nÿ2]]A+rµÓ2C¹
-ÿqA[±Â2A-u¯ ¯s Áa£gül°û3AÿaÖ-Nÿ©Ā¯Ða±Ā[±Â2N3a´2C¹
¢+rü-»ÐÕ2.dB2º m±Āa2Dÿ2.££l°×=¹]mCdT]mCdÖ ¢+rü¯[»µü+°[´Õ2.£az
4 [+° :+°Bº ¯aÙü¢ TTAÿ¼ ¯§üÖz+° Öi]mC£Øü TĀsa24r W ³uL¶
Lk2.£Bº :2.dT2.d :u2?« ak» [a£Ð` m´+a° `2 ´va£Ða¤2¢ ÿªµÓ¡2B¹±Ā0uØ
¯2A¼abā2¢ ¯aÙ m±Ā2Cd2¢ ]y2N -+°Bº W ³uL¶
{Ð .d¯Õ 3µÓyaØ+°a

¯[»µqT?«ff" -[ÿªµÓ¡2BºÖ\[ -Bº44r3d ;+° +« ´ ¾ i4rTµ}©Āü .Ö±ĀBº
a+a° + rüm_³uj¯ü§ a+a° + rü+°üAqÿ ü-+°Bº3dT L2.£Bº:+°Bº W ³uL¶
l°ûB:2.dT2.d-A» ´[.»µBº 6C» ´{a+«sA¹2´#§l°×2B {2B»2A¼+¹¯2TTAÿ¼
¯ÕA¤2C£ü¢.Ö ĆdC£sÐü3 a`ül°ûB¯ Ðaz2].d´Õ2.£Bº/A³ua`l°×
´2S+°Cd ´2.dÿªC£ümÁÿ24r I¯l°×2!q' ¯Õ§¢6A¼ 3 a`ü/#¸ ¬+°
+2A¼a :u|4.Ö±Āa -´2S+°Cd´2.dÿ ª C£ü4B z<ØÖ T4rI¯l°×2!q3 a`ü
Ń+2A¼a:u|4.Ö±ĀaĀ2<ØüJ?«C¹±Ā#´2.d Cd£jmCdü6N2?«[-³u2+ra
³uCdsC£sÐA¼üC¹ l°ûBý ´ m + °X[ +°H´Õ ¬+° »¯Õ Á¼³Ía 3 a`ü£a L +2A¼a
:a Öi £ü4CdC£sÐü£a:2+r+2A¼a z¾í 3aCdC£sÐü£a '3 a`üK3dA¼§üC¹
.d¯ sCdl°×+°[´Õ2.£d£Bº W ³uL¶
:+°+°ü¯§üA¼4Ùal°× ¯sBÖ¬ibwa2BºmC»C£dz4rüBÖ¬ibwa2Bº 2N1a£ züBÖ¬i
bwa2Bº 2N Wü.dµ£Bº
:+°TDÿ¯§üA¼4ÙL+ ¯s´4ü+°ÅÓ¡®+°[´Õ2.d[¢+rüa£mXS+°?« ¢ mC d » +°[´Õ2.»
¢+rü±Ā´2.» ¯s¯ÐaÙ2 .»y¢+rül°ûB.dµ£Bº
:u.Ö_Cdm´X.¹?u:A¼2C£ ¯Õ+°+°ü»K ¯Õ+° +°ül°×-BºÃ-A¼´vqA¼K
-»+°Āa¸T L2.£Bº
'a+ ° Ö ak'a+ ° ÖT aùl°ûB´vaÐ2 ]yA» 4+° 23-2µü
A#+[-¯ü+°AÉ¼¢+«m´»WAt2
TAØAÿ¼L
WBºa£ »uT2Cd T2Cd ¢+rüÖCd l°×2#±p4r±p4r.£u ¯´?+« « ;+° .¹#

£l°×T[´Õ2]µÓ_t2Öü¸Ö ü¸4r¯§2+r Bº2ÖzA¼¬i2N-+°Bº = a¹;+° 3a£Ø Cd2s C¹»
¯sX.»¯s4r2.»¯s£a3±Ā#
I-SERVE 43
-¯A¼ ]CdL+°s .»Cd
¯2¯X¯LXm´ z³uØ ££,
- ü2_Cd#T#´Õ
DÿxTÿª s» z»,,[/¯µ¢¸
-¯Cd aül°×/]CdÖ a£4AÐ» ©ĀNA¹©ĀüoXs4r-2#[]Cds24ü) ³uV¶Ö³u µ
¯2Āa » N¢ +#§l°×±p» U {ü.»X+« AL+« ;BºÃJN .Ö#§ 2?«£Bº { {Ð K|+ £
Āa2
'±Ā#T[»3Nl°×4r:2+r z2A¼l°×±p4rü+jA»Tu4r {¯2A¼a£2\;+rÖ
£l°×+°[´Õ2]2N3Ö.d¯s» 2A¼³Í¯2.»¯s£A¼4Ùa+« ]y´+°[ü_Bý P®'
±Ā!q ±ĀBý2N
» +2.Ö2 [H] 3Ö 3Ö # 4 [2]
3Bº£ÅÓ®C¹ |+2 ´[qff -[

-+°Bý2] z2A¼l°×ÖR®±pd3Cda£Cd m´´2.d2¢A¼Ð2A¼Ð d24r+°[´Õ2.» d
4L2]3¢]2]3Ö4Bü+°Ø¾´#§l×° 2B Nq¯Õ3+rµÓ2¢ z2A¼l°×ÖR®±paz P®
a+°a+rüm´´2.£ü.dBºBº2ÖzA¼ü¾´?u§
-u.dBº4r.dBº4r£|+T-agÖ2A¼2!q
]X¯aÐ2]Cd¯ĂaÐ2
]CdĂaÐ2¯aÐCdµÓy]C,
]CdĂC ¯a£ÐXj|+C»ØCdC
A¼§2CdmCd dGü,,[/¯µ¢¸
-[a+rü m´´2.£ü .ÖiC dØ2¢» {£az -T .ÖiCdØ2¢2.» ¯s£az - K
.ÖiCdØ»-[Öí {u.ÖiCd Ø» {2N3.ÖCi d Ø»-¯¬i ¯CdAa2g -A»¯aÐ ¯Ða´2'Td [
»´{Bº+°Bº mĆØd +°24r.dµ
6£ P®3+rµÓ2¢XL\.£u¢+rü.dµ£l°× P®3Td » L2Cd¯§
´Bý2N¯
1a£ zBº4aA»£/A¼2C£µÓ¡A¼¤.ÖiCdØ»6C».ÖiCdØ _B»3µÓ¡A¼¤ám_ ³uj¯2ĀLÖ
U {Bý4r .£yBºK£Bý+| uÏ2+°H\C» z+«s üDÿ2]2A¼K.Ö±ĀH3mÁ¼É U {Bý á³Õua`Ø4a bāBº
4A3dl°× uÏ2AÐa£ z+«s +°H\C»-´{Bº3dC¹±Ā#3d+°H2]U {ü2A¼L+
;|+ĀL z+«s .ÖydØH 4A -u ;+° ³Õua`Ø4abāBý+« z+«s .»y ¯s 3dC¹ ±Ā# -´?«
U {ü2C£ z+«s¢+«ÖR¸±pC£a4+°:+°- uÏUTT4üBº+°+° P®:+°¯Õ§a£a£A¼+r[
¯Õ§+°[´Õps2N+°A:N=u ]y2N"
WBºKl°×;+°ĀL[mA¼ ü¸ ¯Ð´2 ]y2NKl°×[mA¼±paz2NK¯Ð´m´´2.d2ÖzC£s[+«
Ö+°2 .»y¯Õ2N+rKK¢¯2Āa£üT\H {£az-2A¼ ü¸ a£B» a¹¯Ð´m´´2.d2
.»yps2NKA¼Õ§¢4Bý]¯Ð´ ¯CdØ24rA¼+Cds¯Ð´ ¯CØd 24rA¼K+Cds¯ÐÚ {Bý
A¼Õ§¢ mCd23m´´2.d2¯CdØ»
-u|4 ' m´´2.d 2C£ µÓ¡A¼¤ .ÖiCdØ2¢ ³uA¼d a´24r -2!q ¯2Āa a´24r
{2N ' m´´2.d2¢ {2B» U {Bý A¼Õ§¢ :N ¯CdØ2 zl°×sBÖi£Bº ¯CdØ2 CÖü¯+[ :N
I-SERVE 44
-¯CdØ2a£-[.Ö_C£Bº6£JBº jBº
:A¼ta TmCdü£a :A¼ta 3+rµÓ2¢ uBº2Cd .d2mA¼`«k .d¯s£a :2Cd¢ £ÅÓ¸¢¸
;+°Bý+« 8A¹Ö4µÓ+«s +°H¯Õ ]y3+rµÓ2¢=4aBº2.»Cdaz2N-Cd.d2mA¼ 2Bºü2JA¼l×°
ÖR¸ ´LMH2].d¯ÕXL\TmCdBý A¼4LÙ +« ]y
.d2mA¼Bº uBº2Cd ]£Bº4rA¼a£.£u

TµüÖ4¹ÅÓ2ff-[.Ö±ĀBº6£wa2Bº £Bý+«
.d2mA¼Bº uBº2Cd?«£B»f-»3¢.d±pA¼
¾í+«ÖR® ]y£Bý+«l°ûB.d2mA¼Bº uÖBý£Býu4r»+°[´Õ¯s£Bº6£¯|a£Bº.d2mA¼Bº
]£Bº[;´{+¹Bº zl°×sBý+ _A¼¤Bý+ {2B»C»B:u» {2#2N
+°+°a£ ³Õua`Ø4abāBý+« z+«s+°H\£_A¼¤U {BýA¼Õ§¢¯Õ§+Ā4Cd» {2#2N
4 [+°' ¯aÙ¢£Ej+« ³uL¶+2Cd4A¼Ø+2CdÁØK +°H´ÕBý±ĀBº¯

1a£ zBº¯a| 4aA»£Jl°×+°[´Õ2]m´´2 .£ü¢Ja3+rµÓ2¢´+« u4r´LTCd¯Ða´2C¹
XL4ra£"q+°±pC»-´L]yā£Ø´+°ÿu C¹-2C£.dµa£"
WBº»´{Bº£Ø´+° ¯Ða´2C¹»m´´2.£ü.dµ-2!q£¢»»3m´´2 .£ü
.dµ
»» 4rA¼¢+°2¢ {2B» Ā ØU {Bºl°ûBCdC£+°ÅÓ®C¹.d¯l°×2#£B"
qA¼Cd ü+°ÅÓ®C¹¯³Í CdµÓVa2ÖzC£s[Cd.ÖiCdØ»mCd2C¹.d¯l°×2#£Bº
'Td2u4r-ag2+r Bº2+¹¯2.Ö#§/A³ua`4rI¯+¹.Ö#§4r {UTCd
A»³Í [Cd4Ls2.dl°×2#£BqA"3l°×üwa jü+ jü+°H\ {Cd¯Ða±Ā[3UT
Cd.ÖiCdØ»mCd2C¹» 4Ls¯s£Bº
-u|4»4B£.ÖiCd Ø»mCd2C¹3¢+rü[?«K£- d£ü4r.dµ-´{B»T?«"
:´{Bº4B¯ ¯s m´´2.£K-u|4.d¯s£»» +rA¼T»+° uÏ¯2´ü2C£:u|4
.d¯s£a
1a£ zBº4aA»£JLum´´2.£ü.d¯s {2Bº4r3±Ā#±ĀBý ³ÕuÅu `«8T.»¯Õ2N"
WBº 3Ö ]A+rµÓ ¯Ða´{a£¬i -u ±Ā#±ĀBºCd» £ m´+°l°× ]y [ü_Bý2N -2A¼|+
3Ö» ü¯ÕgX¢.dBºq+° ±pd¯ Nÿ¢+« ÖR®»l°ûB]A+rµÓ a±Ā[
¯2±ĀN2.dl°×£|+.dBº 4H4r
]CdĂÐa´{ü ?u¸Bº C£a£"
1a£ zBº 4aA»£ 3Ö ]A+rµÓ ¯Ða´{a£¬iC»3Öl°× ¹a £ü+° ÖzA¼¬i - d£q
{2Bº {4A3Ö±Ā#=u±ĀBº4H\2N"
WBº -A»T m´µÓdØ" K ¯Ð´2¢ +°[´Õ2.» a±ĀüK ]ACdj+rü +r£" -T ±Ā#ü
±ĀBºBº2qA"»|a´ü.»d Bº2qA"-Q4r+°:´{Bº+°[´Õ2.» 'm´´2 .d2ÖzCd2s +°H´Õ
]ACdj+°» -[-»+° Āa¸[a´Õ2.dl°×£24A
¯Ð±pd2>4Aÿ¢4¹
+«2]AÐ¯Ð» £,,[/¯µ¢¸
I-SERVE 45
-2A¼+| 'm´´2 .£[¯Ð´ K- .dyµÓØ K- .dyĀ+rCd4s rm_³uj K- .dy
: KA¼Õ§ÿqAq
a£ »¯Ð´ Ø ³Ía2u4r»3ÖC¹ ?u¸BºBº2ÖzA¼ü¾´?u§¯
1a£ zBº 4aA»£ £ m´µÓl°× ´vLs4r ¯ Aÿ2 a£qA¼ -2A¼|+ P® -Bº4Cd£ 3
¯ d2¢Ja]A+rµÓ¯Ða´{ü4r {£a4A-´{BºJl°×¹a£ü+° 2?«- d£ü
q {+°AJa-+°a£ü=u/.dyL2.d4H4ra"
WBº-+°a£ü/.£yāa`l°×µÓVa2+ra`26C»µÓ 2l°ûB ?u¸BHµÓVa2-+°B» {2N
4+°¯Ð´¢+°2¢¯CdØÖµÓVa2qA¼4+°-+°Bº #q {2Bºa£A¼+rK-+°Bº #ü
+°[´Õ¯s£az+°A+°+° -+°a£ü/.£yāa`l°×µÓVa2+ra` B[+« JüqA¼

6C» 3 /.£ya`l°× +ra`»T?«"ff -[ ÐBº4C£ { 3 /.£ya` -»N ¯CdØÖ

Ø ³ÍaÖC»A[+«¯LÖ+ra`2 {2Bý {2B»N-u¯LÖ+ra`2 {2!q¯Ð´m´´2.d2¢[
#ü¬i?«£ÅÓ®2A¼L+T[´Õ2] {2B»T
1a£ zBº -A»T#2B" um4mCd´2.d2 mĆdØ+° m´ ù[+« -2A¼Cd2N ¯Ð´ m´´2.d2 -u
-2A¼A¼'wa2?«K¯ 2-»Ās|aT?« Ja"
WBº um4mCd´2.d2¾í¾í+« mĆØd +° m´ ù[+°2A¼Cd#§ +°[´Õ¯s2N4rKCdCdsÐ2T.£L2]
.d ¯s-N[ü A¼-2A¼.»Cd»3wa2?«K¯ £ü[»£
;+° +Cds /A³ua`.Ö_C£T;+°Bý+« Cd= a¹.d2 ´¯Õ#§ +°ü ]y2N+°ü¢
.d]y±pazCda£Cd£Bý´L¯ÕgX8T?«"£Bº.d]y±pdBº4+°£Bý+« 3¯Ð´¢+°2¢A»³u2
qA¼£Bý+« uÏ2qA¼+°+° z|+sqA¼£Bý¢3¢.dü {£az+°+°a£azu2?«>BºCdÐ
qA¼:´{Bº£Bº+°ü¢ {?u§"Öül°× ¢ {?u§"+°ü¢.d]y±pdBº+°+°+°ü¢qBº
Öül°× ¢£Bº+°[´Õ2.dBq º +°+°Öül°× ¢qBº £Bý[ 4L2]3¢.d+Ā4Cd2N
4+°£Bý+« -¯ÕsCdsÐ»qA¼B[+«JüqA¼
;+°Bý+«-u2?«+°ü.£u ¯´{[ü_Bý {2Bý±paz2A¼+¹-u2?«¯ÐÚT+ u2?«
ü um4UT+C»B8T?«"
m´´2.d2¢´L¯ÕgX=u {A¼2!qµÓ¡A¼¤ á Cdj.ÖiCdØ2¢-2Cdq[]C£sü£az
£?«¢m´X]Cds2¢-2Cdq[3+rµü£az-2A¼¢m´X3+rµÓ2¢m´´2.£ü£az
m´Xm´´2.d2¢a+°a+rü¢+rüU {ü {£a'U {ü ¯Ă¢ P¸3+rµü£az
'á2á:u+Ā\±pC¹2NQ[+«-2CdqA¼'á2áÖzC£s[+«+ra`2-TA¼Ø-TAØ
A¼Õ§¢-a?« #§u¸4r'm´´2.d+°üü+Ā\±pCd {2?uaz3+°ü¢¸;+°?«¯CdØ K
;+°?« -¯CdØ KTBºQ¯Õ .d´Õ2.»2A¼l°×- +rµÓ» qA¼:A¼2C£- uÏüA¼Õ§-2A¼|+£L+
m´´2.d 2C£¯<A¼¦0uCdj+°Ö ÿªdü+°H\ps2N

CdC»sÐ ÿªd2TA¼¦- £Ð¯Øff- uÏ[ÖUT+«'A¼µÓØm´´2.d»ÿªdmÁ¼2-[

»A¼2.Ö_C¹2N
:+°m_³uj»CdsüA¼Õ§¢+« .£y£ÖzCds 2C£]A»+°´Ë»4BºÃ+°?«§µÓ¡A¼¤.ÖiCdØ»
a£ 'A¼Õ§ÿqA[ {Ð4 [2.dl°×2!qKm´µÓl°×¯ Aÿ2¯L±pCd2N:+° ¾í
Td2.Ö_C£T¯
I-SERVE 46
a£X+°Bº´{¢:ü¸
»3ÖA¼4ÙL+«ÖR®

- jaÖÐ LT"KCd2mBý= a"Kÿªas= a":+°Bý+«=2A¼l°× .£y {"=u

.£y {"K¯Ð2CdĀg»N"ff-[-Bý4r
A[+«3TAØAÿ¼L:u¯ Aÿ2.Ö´Õ2N

zK2mA¯TµüÖ'3+rµÓ2¢8A¹;+° üJl°×¯2_2Nÿ2]>4Cd s {2N

A2C¹±Ā#4rÿª¢+°¯ÐaÙ¢+rü {£az-2A¼¢ÿªT+« Öü´ü¯m´¯ÕA¼¤Ö¢+r¢+°
áÐCd2 {2NÿªT.d#§ {+r2X+«aùü-2CdL2.»mÁ»µ[¢+r¢+°áÐCd2-2?ua
-2A¼|+3áÐCd2ÿªT-»m¯Às+«.»X+°2+°`2u4r {2A¼[:+°Bº+°T Lk2.£Bºÿu £ dÖ
'áÐC£[+«;+°´+° Öü4 a¹´+°S+°?« {2#2A¼[m´¯ÕN¤

³uV¶3¢+r¢+°áÐCd2¢=[a+rüT]mC£ü£Ö».Ö´q;++°.¹#
;++° T]mCdÖ ¯[»µ2Ó 3áÐ Cd2¢ {2#2N;++°.¹#> d24r {2#2N a¹
.¹# =BL4r {2#2N »a+° .¹# A» C£ d24r {2#2N :u =[ »ü T]mC£¢
-u2?« 3áÐC£[+« /Cdsaÿu4r;+° W<a2 {2N3W<a2¢Cda z<24r;+° ¾Á¼t Wü
{2N3Wu4abā2£[£¯Āg2

3 ³ÍWu4abā2¢-»+° »üdz4rü4r»+r´{a2 {2#£»»4rA¼£ÿªas

£´L£a2-2C£-+°B» {2#£2

£ÿªas.£u4´£Bº]´?«2S»AAÿ¼ØdMH3dl°×:2mNd.£´üØ2q»
qA¼£l°× mCd23d2!q ü¸ HÖ$

:2Cdl°û»Öu´{?u§¹.Ö´qA¼+°A¼.Ö_C£T2Bý£ÿªas] d¯¢ {2Bº4r»

u4rmµ¢mXd24r {2B»£Bº3 d¯Ă¢3dCdl°×-ÖiÿuaØ+r£ü[+¹a+[
¯Õ§.»µBº.d¯s£a4A»Ö2Cd-2A¼24r {£¹:´{B»:u {2!q3[2Bºd 2¢
=u {2B»A¹J|a7³Õu2.d+¹2Bý

+rK 3dl°×83¢.d£;+°´?u§CÖ4A ¼ ;+°!q u4 [Õ3dl°×¾´R¸

.»¯+¹£ü» 3¢.d;+° m´+r:2mNdü>az2]Ö+°2±Â2Aü[ a¹m´+r {2#
{2B»N 3 7\¯u#¢ T£³u2 =´?«+°´{Bº £azA ´BºCd ¯s {2B»N 3d
ü4r» {2B»£Bº» mCd2+r uAÿ¼l°×Cd#§+¹q+° \ü\u+#§l×° 2# {2B»A[
:2Cd+2° !qÖiAÿ¼ Ø»u42B»A¼[8Bº¯s {2B»A[6£3d NH¾´?«§»ÅÓ®q+°±p»A[

:u.£udz4rü4Bý.£az£ÿªasĀ24CdØ´Ëü»Ö8Öm+° m+° 24r£-a£42

+rĀsÖia£4Ø24r aBº2ÖzA¼¬i2N'¢4r£ÿªasl°×Ö+°2JA¼+¹L+°¯¯ÕgaÖ±paz2N6£
8A¹- uÏ2qµÓ2T\H {2BºBº2 ü¸3dl°×l°ûBÖ+°2.»X+« -2A¼l°×2B {2N

:+° £ ´L¯ÕgX -2?ua£" Ö+°2 JA¼ +¹L+°C¹ » 4B a+°a+rü Ö4 ĀAÿ¼ü
.»µ0q.dV zmA¼ -» Ö4TAÿ£[-ÿªØ¯Õ2.£A[´ËHCd24r¯ÕA¼¤´{aüC¹Ā24CdØ2
£l°×üDÿps2N¯ÕA¼¤¢+rü¢¯2.£a2.»d 4ü4Cd££Öz+°AÿaùÖ4_ü2.»Cd£+
I-SERVE 47
m_³Íj2Bº 4¹ÅÓ 2C£ +°aCdu ü+°2 u4r mĆdØ+°24r +°[´Õps2N -2A¼|+ ³ÍCdj¬i T jH
.dBº4H4rJ¢+r[+«a£4H4r

³ÍC£jJa+°aù dzüJaA¼dC¹£l°û£ÿªaslû° l°ûB¯A¼Á»µÓ2.»¯Õ

azA¼tL+Ö+r[-m4³Õu2.d2Bý'+¹L+°C¹»»JA¼4ÙL+« .£yff
WBº :A»2 ]mCd j" a£X +°Bº´{¢ :q̧T?«" -+°Bº +r´{a»T?«" ´L£a2 8T?«"
j?u[+« Jq̧l°×2B {2A»
¯Àms zK2mA-+°Bº :ü¸ ´L£a mCd»£":+°BºJl°×=2Cdm´´2.d2 {2A¹
-+°Bº l°û-2Cdm´´2.d2 {2N:+°BºJl°×¯ÐaÙ asØ±ĀC£ÅÓ¢+rü!q¸ l°û-+°Bº¯ÐaÙ
as Ø±ĀC£ÅÓ ¢+rü£az » .Ö´Õ2N j_N¤ +r+°±pC» £C¹ a2Bý ;+° ĀL ¢+°2
.dA¼ta4r[
WBºa£ TAØAÿ¼a [Cd 2?« 3T2Cd [Cd :u¯£ü.» ¯¯L+«£l°×l°ûB/Cd2a¨
¾´L\ 3ÖC¹ ±Ā# 3+rµÓ a£Ù .£u A¼a2 m´d`2 .»µ -+°Bº ¢+r¢+° áÐCd2
+°[´Õ2]2N-+°Bº 3Ö.Ö´ÕWül°ûB+°[´Õ2]2N+r[£l°×3Wü¢8¢+° +°[´Õ2.d
qA¼ 3 !q3TBº-Bý4r3TBº:u.Ö´Õ 2N
¯Às m zK2mA]mCd24r {2N £l°×4B£m´´2.d2´vaÐ2u4r +°[´Õ2.dB2º qA¼ +rK
oXs4r +°[´Õ2.dl°×2B ±pqA¼ :´{Bº £ m´´2.d2 -A¼t2¢[ 4a2u +°[´Õps2N £l°× '
mCdÖ£+°[´Õ2.dB[+«+ra`2£[C£Øÿª »
Ja ´vaÐ2 ¯ Nÿ¢ l°ûay´{Bº |+ ü2 ]A+rµÓ ¯Ða´24r {2Bý±pda 3
A¼µÓ¢Jl°×¯ ¯sm_³Íj2Bü+°[´Õ2.£az»l°ûBAÿaùÖ42¢ {´{Bº-u|4-[
¢+rü.dµJa¯ Nÿ¢2]_d?«+« .£ya»JC¹¯2ÿu`¢´BýAÉaùÖ42
¢2]_d?«+« .£y-2A¼ ü¸ TA¼ta2:Cdam´´2.£ü.dBºq+° ±pCd£2
Cd a¯aÐ$Ï¬i4a {ü»-ü$Ïa£¬iWØa£H[6£'Td 2¢ [A¼Lt
´L¯ÕgX;|+a+°24r {2N-2A¼¢ a¹Tµ}28 2!q£l°×£¢+°24L2]]a+ruÿuØ¯2
{N 4+° 3 -ÿuØ¯_ü2 ü¸ £ ¢+r[ +2CÖi£ .dBº4üÙCd £ -2A¼+°» ¯A¼ÿuØĀ[
¾´2.d+¹£ü[J¢?«¾Á¼tü P® P®.Ö_Cd {2?ua
+r_?«§ zK2mA [A¼at 2l°ûB P®á CdjJA¼AÿaùÿuØ¯2ÖzA¼ü¾´BºA2A[ ü¸
]A+rµÓµÓVa28aBý'a£X¢-2CdaÙCd24r {¢+r[.dBº4ü4C£2
WBº a£ 3 [Cd-u-»¯L +«»2Z+°L2]-+°B»Áj¯2»¯ +[l°ûay[¯ Nÿ+¹¯2
m´dX2.£ u³uØ Tdü Nqµ ¯Õ+° ¯2+°uü l°ûB TBý]¾´!qµ§ 3
³ÕuÅÓC¹£l°×>L\¯2ÿu`l°ûB a´{¢+«C¹ ¯µm+° 24r£l°×¯ Nÿ¯¯ÕgaÖ2N
-2C»£l°×3Wü+°Bº´{¢;+° ³Ím´´2.d2+°[´Õ2.dBº2ÖzA¼¬i2N-N¯Ð´2+rA¼-N
¯§ÖA¼ac2
I-SERVE 48
á¢+°m_³uj
£C¹±Ā#3 [Cdl°ûB3¢+r[.d]2N3Ö3¢+°2¢+«m´W» 2]2N»3Ö

-¯L2.£3Ö-+°Bý¯Ða£ÙN¢+rüA#l°×2#-+°Bým_³uj¢+r[+«.»L2N-+°Bº;+°
m_³uj4ra {£a3d×£l°×.d´Õ2]3Ö£C¹:u-N
¯Àsm zK2mA'd» £ ÿªas 'd» ¯Õ§ .»µBº T£³u2.»¯+¹ B[|+ ¯Õ§
.»µBº6£:2Cd al°ûT£³u2.»¯+¹qA¼:A¼tL+ z¯HCd2 .»y¯Õ2N:A¼tL+Ö+°2+r£ü»
+¹L+°+°H\2N+°+° zK2mAJa :A¼tL+CdCdsÐ¢Aÿ¼.»¯Õ jHA¼tLKÖ+r[+«.»ay2Bý
WBºa£ 3 [Cd¯?«4r3m_³uj4rL=A¼!q' #-»¯L+«»+2.Ö2Cd#´?uaz¯s
.dµ3TBº mCd2-A»J´?«§2.d+¹l°×2B3m_³uj4rL¯ Nÿ+«ÿª242.»¯s :u-2N
¯Àms £AÉ'd a¹¢+°2¢[m_³ujL¶ ³Íÿu {Bº [2?«+«-XNÿ4r .£yBº'd
Cd\TAÿ¼24r4ÁaT2.d2Bý
WBº3Ö-u-»¯L+«3-Ø¢+°m_³ujÖH¸4r+°ÅÓ¡®CÖL]:u-£Bº
-Ø¢+°_m³uj zK2mAJl°×ĀÐ4C2d uÏ£ Cd2JÂ zjJa.£uA¼a22] .£ya
-ü¯Õ±paz {2?ua'3¯2JA¼l°ûa¹y2Bý
WB º )-Ø¢+°m_³ÍjKl°× Āa2'Ö£A¼4LÙ +« ]y uÏ¹Áµ» 2Ó .»d [-Bº4C¹2N
£l°×-2C£T]mCd24r {2N8N/]CdÖ8N-]CdÖCÖHdl°×2B {2N=2A¼+°2!q
Ja£¯aÐÿªC»µÓÐaü uÏ¯ÕA¼¤üJl°×;+°L/Á»µÓ2-+°aqA¼'TBºĀAÿ¼¯2´Xsq[N
'TBºl×° /Á»µÓ2=+°A¼-2A¼|+82.»d¢£l°×C¹.dBº2qA¼-Q4r+°)A»£Ja'Ö
ÿuaØ+r Bº2+¹¯2¯Õ§.»¯Õ P®=2A¼l°×T£³u2.»¯+¹qA¹£l°×-ag2+r Bº2qA¼
-Ø¢+° _m³uj zK2mA-¯üTd 2.Ö_C£T2Bý'TBº ¯Õ§ £AÐa£>L\ #
[>»+rK
'dÿuaØ4r.»¯+¹ Bº2+¹¯»¯Õ§ .»µBºff-»N3TBº .»¯l°×

+°ü-N3TBºÖz+° ¹£¯ü´ËHCd2'TBº |+ ü2£¯2+°ü_ü2.»Cd ¯Õ§2´ _BýN
4+°'TBºl×° ¯LÖ-¯ÕsCdÐ2qA¼[£l°×CÖü¯'TBºTAÉØ¯Ða´{a£ü[£l°×CÖü¯:+°
CdÐa¢£l°×TA»³uw+i üØ2a£¢C¹2NA[C¹±Ā!q£¯Õ§ ÖzC£s[+« 'TBºC¹¯³Í m´ÅÓd2
a£¢C¹2N
:2Cdlû° 'TBýk =u¯Õ§ .»µ2?ua£"T2Bý»ÖzA¼?¢¸]A+rµÓa´{BýiÖ ]A+rµÓ2¢»
{2B»£Bý[6C»+rü µ£¯Ð¯Ða±Ā[|a0u mCd24rT¯jL2.£A[ ü¸£¯Ða´2
+2.Ö2 HÖ2N-2A¼ ü¸£¢¯Ðü24r
»ff-³u2-»£¯8aBý2N3£¯ül°×

4ü-Nÿ©ĀA» C»:u'm¯Às4ra±Ā2Cda2.Ö2N2N
£A¼Õ§¢ mCd2£l°×'TBº£+°2!¬Dÿ24r+°[´Õ2.dBº2qA¼'TBºlû° Jl°û'TBº
£+°2!q Dÿ24r {A¼[-[´Õps2N:NA¼Õ§ÿqA¼2 mCd»'TBº £ÿuaØ-» #l°ûB
'TBºA¼Õ§¢ { !q£A¼Õ§¢ÿqA[+«C£ {qA¼
zK2mA Āa£2µÓ2 P® .Ö_C£ T2Bý » µÓ¡A¼¤ .ÖiCdØ2Öz+° T as ¯Ða´{BýÖi
]C£s+rµÓa´2C¹»¯2+°H2]NÐá£aga´Ö3dz¦m´ ù[:2.dT2.d4Bý ´µ
m_³ujA» {BýÖz+°3dzØm´ ù[NÐá£ag2-2?ua:+° :´{Bº']C£s+rµÓ ¯Ða±Ā[
I-SERVE 49
TBý]¾´?«§[aXµÓd2A¼a´Öm_³Íj+rµÓ¯Ða´Ö w+i üØ¯ÕgX[-2A¼+¹¢Cd£-2A¼+|
³Ím´ÅÓd 2A¼4ÙL+« .»y¯Õ2N'TBº NH¾´?u§ü» ¯2+°ü2 l°ûB£l°×_düA»L2N
-2A¼|+'TBº4B£ a£Ù[´#§+[Öia£4Ø2¢+«m´»W2]2N
3Öia£4Ø2 q¸ 4a {üĀ4CØd 2mµÓ ` £A¼ü3Cdj uÏ£[+«-l°ûü [m4³uÕ 2]2N
AÿaùÖ4r[ĀNÿ2]2N3Ö4_ü2C¹»Jaá a³u¯Ø24r8aa.d+¯ NÿĀg£[
CÖü¯+¹4H\2N/Á»W2.d 2#T jH+¹L2N:A¼2C£3Öl°× {-TAØ¯2á 2 ü¸
>a4Cd Ø ³Ía»
zK2mA-AÿØa¹´ A¼ÕC§ ¹.d ¯s :u-»+° m´´2 .£ü+°[´Õ¯s» {2?uaz-´£A¼
A¼Õ§C ¹ .d ¯s 8Q +°[´Õ2.dA¼ -´{Bº :´{ Bº l°ûB {N ;+°!q -A» ]A+rµÓ2
+°.dC»ØCd]yA¼2_a2[/¯aÙ µ¢¸
W ³uV¶:+°JaJ¢+r[+«ÖÅ®Ó 2Bý»£.»Cd +°H2´_Bý'>4Cd s /´¯2 ³Ía2
.»¯Õ ám_³uj¯Ða±Ā[±Â2A¼Cd£
WBº a£ 3-Ø¢+°m_³uj£C¹:u-2#» 2 ³Õu2]Áj¯2D\2]¯ Nÿ¢+«
m´»W2.£Bº3d4rL-³u2+ra¯Ða´Õ`«Ö3m¯Às4B-u|4.»¯Õ2N».d¯s {2Bº4»
3m_³ujA» {Bº¯2+°üa³ÕuCdBÖi +°W2]±pĀ4rBº3d+°W2]+Qt 3dTa£?Æ µÓVa£[+«
- d£ü4r {-+°BýŃÉ£ØN´2.dÿªC£üm+° 24r3d¢+«üaz2.dBº2m±Āa2Dÿ2.£az
A2C¹ ³Ím´ÅÓd2m±Āa2ÿªÖ2N¯
Öi uÏ[+°m´ÅÓd ak
3m´ÅÓdm+° 2.Ö_C£T
3¢+r[+«Ta£?Æ¯Ða´{BÖi 3m_³ujCdm±ĀùüCd³uA¼d 2¢+«/´¯2³uL2.d+¹ Bº2
ÖzA¼ü¾´?u§Bº Ö2#» -+°Bý 3+rµÓ2¢[ £dz { Cd¢ {2B» m4³u +°mC£A¼ü Aÿ¼L2.»
ü+°ù[ Nq¯Õ2N A2C¹ .Ö#§JN 2] ´vü a£H ´Bý#¸4r 3+rµÓ2 2] +°mC£ü
T £üa£H+«2A¼´BÃaz»aW<a£ül°ûuaz
1a£ zBº4aA»£Ta£?Æ¯Ða´{BÖim_³ujl°×'m´´2.d2-2C£¯güµÓVa [.Ö_C£a
4A -2A¼¢ ÿª¢+°2 8 - d 2" ¯ÐaÙ2 8 - d 2" ±ĀC£ÅÓ2 8 - d 2" J?«C¹
8aBý¾Á¼tµÓVa2;+°?« {2Bº4rm_³uj¢+°2¢ {2Bým±Āùd A¼ü.» ¯2A¼l°×Jü4r a¹
µÓVa2=?u¸ 8aBý2N"8UTw+i £µÓVa2¢µÓVa2/2#2A"Ja.» ¯ ak -Cd+l° ×° 2B
/A»"
WBºa£ 'm´´2.d 2C£-AÿØ¯ ü-AÿØa¹´m´m+«d ¢TµÓ¡A¼¤.ÖiCd Ø2JA¼3a¹´Õ2´_Bý
a±Â2N2A¼[:N a|+[a´Õ2.£2¯güA»³u2;+°+°ü ¯Õ+°A»³u2 a¹+°üJ?«¢
{2B»-³u2+ra2 a¹+°üÖzCds2-2C£+°ü»-[[µÓydÖCda£Cd
'+°ü¢8N8
- d 24r L2Nf -» m´µÓl°× Tü» z2N" ;+° µÓVa2¢+« a¹ µÓVa2 =u ]y2A¼»
m´µÓl°×Tü» z2N";+° /A³ua`.Ö_C£T
I-SERVE 50
Kl°×;+°¯Ð´2 ]y2N3¯Ð´m´´2 .£[+«Ta£?Æ´{aBº {»Ð3¯Ð´2Öül°× ¢+«
a£¢C¹2N Öül°× ¢+« a££ü» ¯2+°ü2 KN K¢ ' ¯2+°ü2 a£4r» ¯Ð´ m´´2.d2¢
ÿªC£N ¢+rüK /´¯2³Ía2 - {C£az :A» m+° 2¢ 3 -Ø¢+° m_³uj4rL m´ÅÓd Á¼¤X[
{Ð¯ Ðaz2.dl°×2!qKm´µÓü[2?«+ ¯ Aÿ2 .»y¯s2N¯
1a£ zBºJ¯ Ðd2u42N4aA»£-AÿØa¹´m+° 24L2]´vaÐ2Jawa2Bº Bº
Āa¸ m´ĀsT2.£a[a£Ð`m´+°a`2´va£Ða¤2¢ ¯aÙ m±Ā2Cd2¢l°ûBT L2.£a6£
Td24?«§ ´BºBº2+¹¯2A[[ a¹ĀL.Ö´2Bý
WBº a£ m´ÅÓd2Cda ´L¯ÕgX[ z2A¼a 3¢]2.d -´{Bº -NÐIdÖ µÓ¡A¼¤
ám_³ujCdCdsÐ z mCd» T\H {2#2N' ¯ÕgX[ [mA¼l×° /´m+°T2.d¢» +°`2¢ { K
´L¯ÕgX+«±püy .dy3+°`2¢Kl°×Öül°× ±paz2N+°+° um4C ¯2Āa£ü-2CdL2.£az
¯Ð´¯2Āa£ü:2+r´{#§» qA¼-2A¼.»Cd-´{Bº {Ð[a£Ð¯24r[LÐ+°ü24r {£ {
-´{Bº K { mA¼§ v +rA¼ A¼µØ[J +rA¼ |+ ü A¼l°× { :u { Kl°× /#§2Bý ¯Ð´2
m±Āa2ÿªÖ mA¼§ CdÐ2´?«§2N-u|4m´ÅÓd2Cda2|+ ü2A¼l°×4r {ám_³ujl°×mA¼§
A¼µÓØCdÐÿu£ü´?u§azA[ ü¸NÐCdÐ28aBý2NA[ ü¸¢ú_az?u-»Tÿu428aBý2N
A[ ü¸A»µÓ+rüTÿu428aBý2N3Cda£Cd+°as+raØ z+°a` zÿ¢+°sÿ¢4Ø zÿ¢4 z
2?«mX´{#ü8aBÃaz:+°-+°Bý2]A» ³u2mNdCdj+°Öm´´2.d2l°ûB8aBý2NA[+«
-4`24r7a£¤ÐAÿ¹¢+rqaBÃaz
1a£ zBº:+°Bº ¯Ă.» ¯+°ü»+°AJa.Ö_Cd£a-u2#´{Bº:N¯+°j24rA¼K
:N3NÿÿX+° K´2.dÿªCd d K4?«§A¼K:u2?« -ÿªCd¬u .£yaz"
WBº¯aØ+«aù¢¸+«K?«D2A¼ {¬u .£yÖ-u|4 .£yaz-2!q=BL¢+«=2Bº T
N ]y#¸4r .£yaz-2A¼ q̧ :2Cd -AÿØa¹´2>L\£-Nÿ©Ā24r {Ta£#aBº
|+ ü]£jmCdBº4r» {2Bý±pCd£Bº
'm_³Íj2Bº 2C£3]£jmCdBýµÓVa» ÖzA¼#3µÓVa2;+°-2Bº2u4r8aBý2N-A»
m_³Íj2Bº23-2Bº2´\Hwa2Bº z+°¬i;+° z+°¾í+«±paz2N a¹ z+°m+«2N+«±paz2N
£?« Aÿ¼Øÿu4»3+rµÓ24r8aBý2NA[¢»:Cda¢+rü8aBÃaz: K3Ta£#aBý¢[
-2Cda£bā4rq 4+°'¢+°2¢= a8´[.»¯Õ £-N[ u[+« Ta£#aBº.»¯Õ´» -[
» z-2#£ z
1a£ zBº-u6C»'¢+r¢¸U {ü>[j¯s a`¯« s {£a+°A-2A¼ ü¸3Ta£#aBº
l°ûB>[j¯s a`«¯s {£Bº[.Ö±ĀH4A"
WBº .Ö#§¢ 3l°× a£H±pC» .Ö#§ a£H±paz#§ 4rA¼ 3l°×ü + jü -K ;|+ ĀL
a£H±pC».Ö#§a£H#§- {Cd2N-u|4'U {ü2A¼a ;|+ĀL a` « ¯s3Ta£#aBº
a`«ĀsBº-N ³Ím´ÅÓd +rü2¢>a4Cd2NA[+« NÐá£a¤+rü z-_B» ¯Qae+rü2
´BºCd2A¼[´{a£ùü¬+°ü.Ö±Āaz:2Cdl°û ».Ö´ ]y2N8T#2!qTa£#§>4Cds
m_³uj-» Bºá£ØdÁq£?«+«ÿqA¼2qA¼-[
1a£ zBºTa£#§ q̧¢+rü´{BºCd£az¢+rüK±pC»Ta£#§±pCd£Bº+°+°Ta£#§
m´´2.d ;+°!q-[;´{+¹ .dy£R¸A¼tLC¹±Ā#ám_³ujl°ûB+°H ´µ|aT?«"
I-SERVE 51
WBºa£ {Ð ¯ ´v>ÖzA¼ü¾´?u§ {A[+¹¯2³uA¼d2¢;+° ¯Õ2³Í¯£[
+°H2.dl°×£ {3A» {Bý =A¼a42B¯Ðd24r»Ðl°ûay£ {:+° ´v>ÖzA¼ü¾´?u§ {
-´{Bº 3¢]2.d3 ¢´H ¯Õ2³Í¯22= a" 3 ¢´HA» Cd = a" 3¢´ü l°ûay
ÖÐ a"
: K;+°!q +rA"_d# {Ð-»£BýT {2Bº_?«§¢´ü:2Cd Ø ³Ía2>L\2N
-u|4ám_³uj {2Bº_!q§Ta£?Æ´{aBý Ø ³Ía 2C£>L\2N-2A¼|+m´´2.dTa£?Æ
ám_³ujü;+°!q-[»£
:A¼2C£-AÿØa¹´TAÿ2AÐa£ ]y[akd 2-´£A¼TAÿ2AÐa£l°ûB:A»[a k d [+«
a£ .dyQ[[.d´Õ2.»2A¼+¹¯23Wu>4Cds¢>L\m´ÅÓd TAÿ£[¯2m4³u24rT LĀs
T
a£ Wu>4mA¼b³uj¯ Nÿ¢+«m´»W2.£Bº[.Ö±Ā4A:2Cd¢ŃNl°×ü¢Ń
2N¯aØü/A¼az2.dBº2».dµ:A»T?u-[»3µÓyaØ±p»¢´qÿªT¢2S
3+rµÓ2¢2S a¹:A¼ta¯aØü .£ya´Ö2Bº 2N¯aØü+°H¯Õ[´{ül°×L´Õ2.»µa
3 2#ül°×-+°Bý ¢+rüK Bý ¾¯i ±pdaz»3+rµÓ2¢4_4uÖl°×ÖR®A¼a2
2.» .dBºBº2m±Āa2Dÿ2.£
:2Cd¢3¢+°2¢m´ÅÓd £dz {ü_düA»a£az3¯Bý4rüüAÖ_bl°×¯ zmAü¢[
Ka2C£=\L:2+«±paz2N:2A+°?« 2#ü L2Cd¾´L4raz:2Cd¢=+°Bý2] .£yÖ
´{a£ as+° zü-»m´ÅÓd»´Ëü .£yaz ³ÍA¼ü2Cd?«AÿaüC¹m_³Íj2BºÖ a£¶ü
l°×L´Õ2.£az' a£¶üAÖ_bl°×ÿªT-» ?«§4BºÃ+°L\±paz2N3AÐA¼µNCdØü'KÅÓ®¢
z[\±pda-´{Bº3m´´2.d 2C£|+ ü2>ü d24r£l°×+°[´Õ2]2]2N¯
+«2N±ĀC£ÅÓ ¢+°2A¼4ÙL2S¾í Cd±p¢+°2A+r ÖzCds2-2C£ KÅÓ®C¹ [2Bý ±paz
+°[´Õ2]2N:+°¯CdØ¢+°2;+°!qT\H {2N
4 [+° -CdüTCdü¯CdüCduCdü ³ÍCdüaĀCdü±ĀC£Åuü-»TÿªTA¼4ÙL2S
a¯4r+«2N+« {8Bº¢+rüÿªT Aÿ¼Ø ¢+°2ÿª ¦¯ ¦ ³u¦>¦Cd´¦¯Cdj2-»
3a7a¤Ð¢+rü:»Áÿü4¢+rüJ?«¢Cd±p¢+°2A+rKÅÓ®¢ z[\±paz2A¼[
:+°Bº.Ö´B[_?«§'Ka üÿX+°ÖKa4rA¼[-´2S+°Cd´2.dÿªC£ü¢[
>ü [ 24Ls2.£H
WBº3T\H¯CdØ¢+r[´LMü4r.dµ=+°BÖ+°BýA» Cdü_ü ]y-+°Bº
m_³uj4rL .d#§C£ Áj¯£ü »¯+[ ¯ Aÿ¼ü¢ {£a :2A+° m´´2.£» +rHy»¯Õ
AÐA¼µNCdØü z2] »¯Õ >üA» Cdü l°ûB-+°Bý|+ .»L ¯ Aÿ¼ü¢ l°ûay£a »
A¼a22].d¯s {2Bº4r»£L Aÿ¼Ø¢ {.dCd aj<m_³ujl°×.da Ā+rC£a Xs8aBý2N
-AÿØa¹´m´m+«d ¢ ¯Ă.»¯l°×2# ]y3a¹´`ü[?«K;+°?o+°?4« r[ Nÿ2.dl°×2#
±pC»]#§] L+« ´LµÓ¡A¤Cjd T4üCd2N-u2?« ´LµÓ¡A¤Cjd JA¼ ]Cds Xs[ü42.»¯ÕA[[
´{¦´{a£ Xs.» ¯s3m´m+«d á[NAÿØ¯2
'[NAÿØ¯2´L±Ā+°A¼µÓl°×.»L´{Bº]Cds XszÖ +°3 XsC¹´[ql×° 2B;+°-<2Bº
m_³Íj+raÖ-2Cd¦+°a` Xs 8aBºCd2NA[ ´|a.da Ā+rC£a Xs-NüDÿ2]2A¼2!q
¯ ¯s +°üül°û üÖ u uÏ2´vLs4r[ Ls2]±pCd2NCd+` ° »- uÏ+°HCdÖ
I-SERVE 52
¯ ¯sm´´2.d Cü\±pazTA»³uw+i üØ2+°ü4Cd2N
3Wum´´2.d m_³ujl°×-u2?« TA»³uw+i üØ2üDÿ2.dBº2»+°Åu®a£.dµ-2C»
Cd+°`» 3 ¯CØd ¢+°2 £+«2+° +°[´Õ2.dqA¼ -+°Bý áÐC£ü A¼ü ³ua¶ü A» Cdü
-2C£m_³uj¯Ða´24r»£l°×+°[´Õ2.£a[mA¼-»A¹2±pazÖül°× .»y¯L+«³ua¨£Cds4r
¯Ð´m´´2.d2-2C£ dÖ±paz+°ü4»£Bº;+°B» T\H#¸3³Õua`Ø4abāBý+« - uÏ
» A¹2 Cü\ uÏ2 -» Öül°× .»y¯L+« 3 m´´2 .d 2C£ -2Cda£¤Ö µÓ¡A¼¤ .ÖiCdØ»
T\H2N
£¯Õ+s
° £A¼<2Bº
4 [+° :+°Bý 2S ' ¯aÙ¢ £Ej+« ³uL¶ .£a£Ðl°×ü £¯Õs+° £A[ <2Bý2.d
A¼ü.dl°×£BºQ[+« '¯aÙ¢ µ¢¸+2° 2S]#§] LA+rT[Ö\2.£Bº'
µ¢¸+rü+2.Ö2m±½Bÿ2º 4r {£az-»+° ´
m µ Óü´vaÐ´+r ü4rq Q¯Õ¯ Aÿ£ü.Ö±ĀBº
1a£ zBý.»Cd£¯Õs+°m´µÓü»az2.dBº2:§2q+¹8Ö'm´µ Ó ü[2?«K.day¢ÿu424r»
Bý ´µBº:+°Bº £Ø<ØCd T>2Dÿ2] µ¢¸+rüu4r T L2.£Bº 2 3T a`ü
4B+°ü´{l°×2#m´µ Ó¯ Aÿ£ü4r» z2A¼l°×Ā4A2
´mµÓ -dØ JL]y ¯Ð´ A¼©Ā§2Cd2 u4r qA¼ =2A¼+°2!q +°ü42# µÓV a£[+«
CdHA¸ ¼2mBºü£aA[+¹¯CdØÖ+ra`á2á {2N¯ÐÁ»³Í [+«CdH¸A¼2mBºüqa+ra`
á2á£qA¼-2A¼ ü¸ ¯ÐÁ»³Í[+« Öül°× ü¸ £µÓ2a£ .dy+r[ um4A»t³u2-u2?«N
4rA¼A[+« uÏ2 ü¸£µÓ2 ]y2A¼#2u4rqA¼
¯ d uÏA¼ü ü¸¯ÐaÙA»³u 2;+°?«´{BºC¹2NA[+«l°ûBCdHA¸ ¼2mBºüqa-2A¼.»Cd-N
4B¯ÐÁ»³u 2u4r»-¯ÕsCdÐ2q[A¼2?u£"-CdØ2C£¯Cds-2?u£"
´mµÓ-2A z
¯ -u -2!q ¯+°j µÓVa£ü ¯ Õ§ ¯Ða´{BÖi ³Õua`Ø4abāBº 4B ¯Ð´ µÓVa2 u4r
-¯ÕsCdÐ2q[£B»+r£H
´mµÓ+rKd2Bý
¯ -´{Bº³Õua`Ø4abāBº.» ¯'¯Õ§ Ø ³Ía 2C£4BoXs4r-¯ÕsCdÐ2q[AÖi±pCd2N
:u2?«'m´´2.d2+°[´Õps2N'm´´2.d2;+°£?«+« m´ÅÓd2 ]y+#§l×° ±pCd2N:+°Bº
{µÓVa£üK±pC£az´vaÐ¯Õ§¢-?u¸|4>L\2N3¯Õ§¢»A»³Í üK±pd+°:´{Bº'
¯Õ§ ]y2A¼2!q :+°Bº ' A»³Íül°× ÖzA¼?¢¸ CdHA¸ 2¼ mBºü qa CdHA¸ ¼2mBºü qa 4+° '
+°[´Õ2.»A»³ÍüK4B¯ÐÁ»³Íü 2?«» -[.Ö´ ü¯Õ ps2NQ[+;´{l°×2?u£"
´mµÓ-¯üJd uÏüJa.Ö ´m´ÅÓd ü: K=2A¼l°×;´{+¹£H":´{Bº {'
CdHA¸ ¼2mBºüá2á-£N4r {2A¼[» 2?u2
¯ -2Bý+rK'¯Õ§¢ {2B»Áa£gül°×´2.dÿªC£ü+ra` » #;´{+¹+°CdÁ¼
+°A'´2.dÿªC£ül°ûBĀ d£q- d ¯2Ö42 q̧ £?«+« a´28aBºC¹2N
¯2Ö42 ü¸8aB»a´2=´?«+¹-´?«+«W2.d+°CdÁ¼:N¢+rÿª ¯ÕA¼¤2´2.dÿªC£q
W2]±pC»:+°m´´2.d»N"+°+°m´`d»qA¼Bº2ĀAÿ¼Ø2+rA¼
I-SERVE 53
´mµÓ á.dÿªC£ü¢ 3+rµ[ m´+° ¾´!q§d2Bý T\H £ü4 ÿªC£ü A»[+°N >Bº24r
{£3£ü4+°H¯ÕA»³u »Ø¯L+«£?«¢¸2] uÏ2:.dyāÖzA¼¬i4ùü´{BºCd£az
´Õ2BýKÅÓ¡®.Öþl°× BýÃ¬ü¸´{ z+°üÖzA¼¬i£?«¢=+°B Cds -» 4`2qA¼ +rK: K
+°H´Õ +r]C» Cds -» µÓ+«s 8aBºC¹2N-u|4 A»³u2¢2] uÏ2-» µÓ+«s ´{BºC¹2NQ[»
¯2TCds -2?ua¯2TCds 4üA»³u »3Cdj' #;´{l°×2!qJa.Ö ´»Aµ¼ m¯s ´{a£`qX³ÍĀül°×
´À+° ´#§l×° 2#2A»Ö4rK>4CdsC£sÐ[ mCd2¯üÿª24rT L2.d .dyJm´ÅÓdN+°üüC¹
´[qA¼
¯ £+°ü A¼t 4rKJ+°üm´+ra2A»³u 2¢ {- d£üK-Cdjq£"q+° -K
+°H´Õ
- dTf63Cdj;+°?« {2A"8:2mNd[+« {2B» uÏ23:2mNd[+«»a»a4r
{2?¢2N4+°- K»a| »|a3Cdjü2A "-u-»#!¬¸C» '3Cdjül°×6+° CdØ2 {2Bº ü¯Õ
´[qA¼;+°»ÅÓ+r+°C£Pd24r+°H\£-NµµÓÐCd24r[ü¯s2A¼»[d 2qA¼-Nq+°±pC»
'A»³u 2l°ûH±p+°CdÁ¼
´mµÓ±pKwa2B¹´+r »3mµÓazAt2- d£üK+°H´Õ;|+3Cdj-2A2"
¯ -u -2!q { - d£ü¢8 ;+°- d£[ L|+¯Õ£3Cdj ÖzCd2s .d]y±p£H
=2A¼+°2!qA[¢ÿu4rü2#q {4A+rK¢+°2¢-u+°[´Õ2.d#2qA¼-Q4r+°A»³u2
Öz Cds2 W2]´{Bº A»³u2 ü¸ ]y 4ùüK W2]±p£H +rK ;++° ĀL [Õ
Cd4ü _Bý±pazCda£Cd£Bý´Õµ.d2q] ]y£Bý_2Aÿ¼ {ü´#§+[Ö+°?« Td üK
m´ĀsT¯s {2BºBº2+°[´Õps2NQ[[K¯ÕA¤2Cd2=u¯ Lg¯2N"
´mµÓ-dØ'A¼dØü\dØü» z j2 l°×mĆdØ+°2;+°!qm´ `2
¯ mĆdØ+°2 ;+°!q m´ `2 -?u[+« -»+° a+rü dzl°×sü .d´Õ¯ s £ { +°A dzl°×üs
.d´Õ¯s£ {-2!qCdam´ ù[;´{l°×!q§+°A:2CdCda .»¯Õ£ # j2#£ {
4A£+rØüAÐa£¢Nÿ¯s£ {4A-2!qµÓ_tm´ ù[l°ûB-2Z+°L2]!¬¸2N4A:u
.d¯l°×2#±pC»£|+Jq {q {-2#»:Cdam´ ùü£B»¯l°×2#£ {4A:+°K
#»jAÖ a"
-N-u {2]A¼dØü j » #´LMHAt2+°ü¸¢[ Cdµs +Ó s« mĆØd +°2 4r
Kl°×+°[´Õps2A"qA»-NC£\£Bý+« +°[´Õps2A"-QqA»C£\£Bº.» ¯.»§ü_?«§
£Bý+« CÖs+«2A¼K3 CdsµÓ+«s+°ü¸¢ {2A¼K {Ðm4³Õu¯s£:N- m´ `»4r[
mĆdØ+°m´ `2+rA¼4A":+°Bº+°ü¸C£\£Bým´ asKl°×dAÉag uÏ2+°H\ps2A¼[ {Ð
zjCd2!q:A»Cda£[A¼d Ø2´?«§£BýA¼4Ùa-Ðaz2.d£Bým´ as_?«§£Bý+« ´Õµ.d2
´?«§2A¼K3´Õµ.d2£Bý¢N+rA¼KCd4ü_Bý±pazA»³u 2¢2] ]y2A¼K {Ð-2Z+°L2.d+°
Cd´ A¼
:u´Õµ.d2Öz+°-¯ÕsC£Ð[ {ÐXa¯L2.dq´{Bºá¢+rüÖz+°-¯ÕsC£Ð[¯+°j
µÓVa£üÖz+°-¯ÕsC£Ð[=uXa¯L2.d4ü {"
´mµÓ-dØ|+ ü2-ÿª£[_?«§ ¯s {ü¯CdØC£Ð[[akaz2.»#!¬¸C»
zCdØ´{]´Ö2Bý
zA¼tff/A³ua`¢Ö2Bý zA¼t4B¯CØd »- ü¯Õ ¯s2N
¯ :+°B¹]+«#l°×2N uÏ2¢ {2B»Āgaz[_?«§¯CdØ2Öz+°Āgaz L±pCd {2#2N
I-SERVE 54
zCdØ´{]´ Āg2¢ Ö2Bý zA¼t .d¯s ¯ d2¢ 3 Ø+«sÖz+° uÏ2 mÿu2X Āgaz¢
{2N3mÿu2XĀgaz¢3Ö2Bý¯CdØ23Cda£Cd+2Cd ¯´?«+« .d ¯A¼Õ§+¹`2 aBº2 ü¸
mÿu2X=\L±paz2N-´{Bº:2A+°?« Ö2Bý¢ {¯CdØCdÐ2l°ûB=\L±paz2N:2A+°?«
mÿu2XĀgazC¹±pH ¯s:´?«£Ø ³ÍL+°ĀgazA¼BÿºCdaÖN4+°:´?«' uÏ£[_?«§Cdl°×
Ö2Bý zA¼t +°[´Õ2]¯ d2¢4B3Ö2Bý+« ¯CdØCdÐ2qA¼[ :´{Bº[akaz¯s£Bº¯+°j
µÓVa£A¼üÖz+°-¯ÕsCdÐ2mÿu2X dA¼µÓ¢[akaz2.d_BºBº2qA¼-2A¼ ü¸3[akd[ zCdØ´{
]´Ö2BýC¹±pqyJüqA¼
+°+° C»H2A»T#2!q ' m´´2 .£[+« ¯Ð´ m´´2.d2C¹ ±pH+° ¾´#§Bº2¢ Cd´{ qA¼
um4C£ü2¢[¯2Āa£üÖ³u2 ü¸¯ÐÁ»³u28aBºC¹2N3£¯ü+°az2]±pC»3A»³u2
±pC¹2N-u|4´vaÐ>jü£¯£_ü2 ü¸' um4A»t³u28aBºC¹2N um4A»t³u2-2!q+| ü2
¬?i +« « +°[´Õ2.»'a+s° 2¯ dÖ µÓVa2+rA¼Q[+«l°ûB3ü2_Ö -2CdaCÙ d Ö ¯+°j A»³u »
-¯¬iA»³u2 A[» 3X£³Õu+° A»³u K ¹ d A»³u K-2?ua-N {2Bº_!q§
A»³u 2 .d#§ l°× ÿ¢4ØÖ ' m´´2.d2 -2C£ 8aBºC¹2N ' ¯+°j A»³Í [+« üÖ
£¯üK+°az2]±pC»'A»³u2C¹±Ā#'m´´2.d2l°ûB-2CdL2]±pCd2N-´{BºµÓ¡A¼¤
.ÖiCd£ØCdj+°Öám_³ujT4üCd2N
´mµÓ-dØJaJ¯ÕA¤2Cd2ÖzC£sK£¯ü.d#§ X´{Cd£a'£¯ü=+°Bý2]
.£yd[»Bº4Cd£
:T ám_³uj¢2.» .£yd2?ua£" J mµÓ¡C»Ö
CdA»CdmA¼b³uj -´vaÐ á2ff 3

ám _³uj A»[+ +ra` 4rA¼ A»[+ +raØ +rA¼ -2?¢2N -2A¼.»Cd J+ mµÓ¡X -Bº2Ã
´BºCd2N
Q[[Cd´Õ2.d+¹ B[+«´vaÐ+°ü2¢[m´´2.d22]'£¯ü ¯s£d[-2?ua£"
3 ´vaÐ m´´2.d2-´?« m´ÅÓd2¢» W2]±paz2N 4+° A[C¹ ±Ā!q 3 £¯ü l°ûB
±pdaz4+°'+°ü.Öü¸A¼
Q[[ Cd´Õ2.d+¹B[+« ´vaÐ m´ÅÓd2¢ +2Bºü A¼ü ÖzA¼i¬T W2] ±paz£
¯+°j a´24r+2Cdm´´2.dÿu42T\q {2#2A¼[-2?ua£"-u-2!qJl°×.£u]l°×oĀsaz
3T\H¯+°j m´´2 .£[+« ;+° -¯ÕCs Ðd 2¯C£s {2BH+°A3¯C£s A[+« =+°Bý2]
]y2N"A[+«-N¯Ð2Cd24r» {2A"q+°±pC»ám_³ujÖz+°¯Cds_?«§Q[+«¯C£s ]y2A"
A[+« ¯Ð2Cd24r» ¯C£s {2A¼2?ua£"-´{Bºám_³uj;+°?« ´vaÐm´´2 .d2;+°?« aw 2Bº
¯C Áa£gü C»üC£az -´{Bº J mµÓ¡C» J ´À+° ´#§l×° 2#2N =2A¼+°2!q J mµÓ¡X
¯A»
pÖØA¼ m4 3¯ÀCff¯Õ§+« ´vaÐ2'm´´2.d 2C£|+ ü2ám_³uj ¯Ða´24r {2N-[
.Ö_C¹2N-2!q'¯Õ§+« ´vaÐ2;|+;+° ¯Cd Aag2 {2A¼[JmµÓ¡X.Ö_C¹2NJmµÓ¡X+«
TaA¼¤24rwa2Bº¯CdAa£güJwaum´X±ĀN2.d 4üa"
Q[[Cd´Õ2.d+¹B[+« ám_³uj¯Cds¢2.» ´vaÐm´´2.£[+« ¯Cds ]y2A¼2?ua£"-N V
´Õ]y !¬±pCd2N¯Ð2Cd24r¯Cdsq[A[+«´+°£L¯Cds¯2m+°T2.»#!¬¸C»m´Xq[Áa£g[+
a¹A[a´2¢¯Cds {A¼[.Ö´ ü¯Õ ¯s2N
A[+ ;´{l°×2?u 2?ua£"-u-2!q¯Õ+§ m´Å Ó d [+C»B8T?«"m´Å Ó d 2¢¯Õ§
I-SERVE 55
+°[´Õ2.dA¼ +°[´Õ2.d+°±paz£ ¯|a -N /A¼[ Ja2#£a -u -2!q {2Bº#2 -£
q+°±p Bº2-£;+°!q -[.Ö´Õ#§az2N' #= a;´{l°×2?ua"
:u=[a+rü4r.d¯Õ£J£¯ül°×-¯ÕsCdÐ»qA¼-¯ÕsCdÐ»q[£¯ül°×+°d [
4¹ü¾´BºC£|aT?«"
¯ » z .Ö ´ # ¯L4r T[´Õ2.d+¹+° ±paz£ » z .Ö´ ü¯Õ ] L #ü »Ð
.Ö ´¯s £ {£¯ül°×[>Ö ¯C4sd rK+°
d 24rK {2A¼[» z.Ö´ #2qA¼ m_³uj-NÐId24r
{2A¼[ » z ¢Nÿ2.d A¼ü.dl°×£2 +°[´Õ2.» ' >4Cdsl °× ¯C ds » qA¼[ l°ûB » z
¢Nÿ2.dA¼ü.dl°×£2A[+«/±Ād24r Aÿ¼Ø¢£¯£-»;+° Ö#§+°ü.»µ28A¼µÓ¢
.»µ2"T»£Bý+« 3Cdj uÏ2+°ü4[A¼µÓ ¢.»µ2'+°ü=2Cd al°û/2#2N"T»£Bý+«
m_³uj uÏ2+°H|4 al°û {2#2N3m_³uj4L2]CÖü¯+¹+° z2A¼A[¢£¯£A¼ü
q [ [a´Õ2.d_Bº#2=u" A[+« 8w+i+° aÙ2 mµÓ¡XmµÓ¡X ¯³Íd2C¹ £¯£-» Ö#§
-2Z+°L2]T.£a`.» ¯s] L+«3£¯-»Nq[AÖi±pCd2NµÓ¡A¼¤m_³uj¯Ða´ÖÖ+°»
T4üCd2N
|+ ü dz+«s aÙ2C¹ 3¢] ¯s ám_³ujl°× wa2Bº A¼µÓü£az ;+°?« uÏCd A¼µÓ aw 2B¹N
- uÏCd A¼µÓ- uÏCdA¼µÓ¢ {ám_ ³uj>4Cds>4AÐ¯ü4B- uÏCdm_³uj»3£¯ül°×
üÖ-TA¼Ø4B- uÏCdm_³uj»'-TAØA¼µÓCü\C» {2B»NTA¼Ø-A»£¯£[ Xs
-A» uÏCd ám_³ujQ[» a¹a+°24r.Ö±Āü2!q uÏ£[¯2TCds_³Õuaj<2.» ¯s _2Aÿ¼2
A[[-2Cdaj<2.»dBº2-2#8J {2BºA¼_³Õuaj<CdÐ2.»dl°×2B {2BºBº» Ö+°2
a£ Wu m´´2.d´{ ³Õua`Ø4abāBý+« :´{Bº üDÿ2]2N -A» ' Ö+r» ->Bº K
»A¼ K¯´s Kl°ûB-2?ua:u2?«¯´Õs+« ØX|a+°24r {2B»m´_A¼¤A¼µÓ[_2Aÿ¼2-2?ua
Kl°×-u2?«¯ ´s+r£¢-u2?«m´_A¼¤A¼µ}+r£¢»ÐC»üy+¹¯
a£ :2Cdlû° Kl°× Lk2].Ö´Õ m´Å Ó d[Öi uÏ[+°m´ÅÓd z-2?ua:NCdCdsÐĀ+rC£a
A¼Õ§C¹.»¯Õm´ÅÓd ak:N4r+°'m´ÅÓd[_A¼¤A¼Õ§C¹.d ¯TAÿ2;+°?« {2N-´{B
m´ÅÓd[m±Ā+°Cdm´ÅÓd2-2?ua-NÖ4ül°×¯§24r+°[´Õ¯s2N3m´m+«d¢3d
+ra£ØüCd Cd +raùü¢üaz2]±pC£az'üdm´m+«d] L+« dµÓ_üm_³ujA+r
±pCd2N:´{BºKl°×3m±Ā+°Cdm´ÅÓd [4B Lk2].Ö_C£T¯
m±Ā+°Cdm´ÅÓd ak
WBº a£ » .d¯s {2Bº4r» 3 m_³uj ¢+°2¢ {£a2C£ 3L±paz Q±Āu¸4r
+°[´Õ2.dl°×2B ±pda :2Cd¢ AÐA¼µNCdØü 3 ¢+°2 .d#§ .»L Cd +«a` uÐüüC¹ 3
¢+r[Cd4ü¬!q§µa3´[6Cda£Cd £a´Ö2Bº 2QAÿØ 4¬i -+°Bý m_³uju4r»
z+«s[±Â2A»µa
:2Cd¢3m_³uj¢+°2C¹¯³Í Áü4¢+rül°ûB;|+ ³Í¯ zmA¼2u4r6±pdaz
3¯ zmA¼Cda24rü¾´.dy¾´L\±pazCd 3Ta£bā£[+« ü ³uCd {¬i´{a£ as»´Ëü
l°ûB.Öu¸.ÖA¼a.»µazm+° 24r3»´Ëül°ûB3K?«¢+°H¯Õ±pdaz
I-SERVE 56
:2Cd¢£l°×-+°Bºü¸?«_³umA¼´2;+°?«+°[´Õ2]2N/A¼¤Cd24r {3a±Ā[.d ¯
¯L+«£|++2.Öÿªd2»¯Õ2N
3a´2S+°?« +2Bº u4r {2N+rKA[+« ;+°?« +rA¼6A¼Cdüü {£azm´X
Cdül°× B»¯Õ +°Å¡Ó ® {£az3+°ÅÓ®¢¸2] uÐüü=4O zCd£az3a±Ā[+«Ń.»Cd ü£az
3.»Cd ¢¸;+°µÓü2 {2N
m+° 24r £l°× ÿªd2 Cd\Ù2N -N -´Ë¢a amA¼Bº[ » 4Ls2.£ A¼a22.»
¯L2.£
1a£ zBº4aA»£¯aÐ£Ø´l°×BÖiám_³ujl°×'´LTCd a´2=u8aBý2N"¾í4r'
a248T?«"'CdüqT?«"'.»Cd qT?«"3ám _³ujl°×.ÿ£da´Ö dµÓ+s« 8Ö± paz2N"
WBºa£ ¯Õ§¯ÕgXüdü.»dü» [µÓyd[+« +ra`Ö d Xs ;+°?« {2N
A[»
-³u2+ra2f -2?ua Q[ AÐa£» 3 ám_³uj >4A¼AÿØ¯l°× ü Cd£Bº -u
-AÿØ¯¢´BÃº U {ü¢+2A¼a 3dµÓa`»BºCd {2?ua-u2?«£LA¼¦0uü±p4#§Bº2
+¹¯23d;+°a±Ā[¯ÀÐ+°L¯s {2?uBºA¼¦0u[|+ a¹ á
a+f±p4#§B[+« a¹ á
mA `2f3wa2Bº+°H´ÕC»
amA¼f-»Á¼28aBý2NamA¼Bº-2!qA¼¦0u[±p4!q§£Bº
]mCd» T#2!q A¼¦0u[ +°H\2.»Q 3d» ±p4!q§Q 3d» A¼¦0u[ +°H\2.»#´{Bº
3dTd üd2A¼Dÿ£Dÿ ¯Ða´24r {2?uBºA¼¦0u[±p4!q§#´{Bº3d¯aÐ
Tdüd2A¼8+rDÿ ¯Ða´24r {2?uBº
´2.d uÏ»2mNdq 3d ´2.d z0uü ´2.d +°|aj2mNdü 3d l°×Bý .»Cd ü 3
+°|aj2mNdTdü3d=Bº .»Cdü3d3+rµÓ¯Ða´{Bº4+°ü¸4r {£Bº[.Ö±Ā
3d6A¼Cdüül°× B»¯Õ +°ÅÓ¡® {£d[.Ö±Ā¯CdsÐa>¯Ô CdÖ4ùü
ÿª CdÿTª ØA as +ruü]C£s³u 2+ra_A¼ü¤
)2f+ra2¢[
-f+ra
/f+ra
f+ra£ü
_4Ø$ĀĂ »Aü-»T3+°ÅÓ¡®
ÿª¦f
ÿª ¦f
¯ ¦f-» z¢¸+rq3d.»X¢[
mXµÓü2
C£ ¯ Õ§ -³u2+ra ¯Ða´{Bº 4+° 3d ¯Õ§¢[ U {ü2A¼L+ A»³ÍC£jDÿ 2
¯³u >¯ÕA¼¤24r»+°ü4C¹2N3U {ül°×m´ Xs[ Xs´Ëuü2N2.dBº23dl°×¯³u>¯Ðÿu 2
¯Õ§ m´ÅÓdül°×3dm ´|a´Õ2.»N]£jmCdBÖiá C»j
-u2?« 3 amA¼Bº {#§2Bý ¹a CÖL] -+°Bº { K?«[ ´ÀüyBº2 m±Āa2Dÿ2.£Bº
3d¹?«[2B-\ uÐüü£Ø´Õ2] {2BºB2º £l°×+°[´Õ2]2N+°ùü¢»Áü4¢+rü
z2] Ka2C£ amA¼A» {Bý z<2¢ :2+«±paz2N £l°× -´{Bº 3 ü¸?« amA¼Bº _aA¼
_aA¼4r {ÿªJ¾í£+«2Am_³Íj2Bº+°±Āuü Aÿ¼Ø¢3+rµÓ TBýTBý4r+°[´Õ2.£az
¯
:2Cd¢3amA¼Bºq][ü_Bý ³Í+rüBÖi£#Ø2.»d Bº2ÖzA¼ü¾´?u§BºÖÖ2#»
-Cd[+«.ÿ£da´24r { dA»T4B£#Ø2.»dBº2ÖzA¼ü¾´?«§2N
-´{Bº-+°Bº¯aØBº4rK.d2mA¼Bº4rK a+°Öü44rKqA¼6£
'amA¼Bý+« '
KBº=u8aBý2N"f-[£l°×¯2A»³u2+°H\2N£¯2A»³Í[+«¯ Aÿ2Aa+°qA¼4rKÖzA¼#
KBºu4r+°[´Õ2]3A»TÖa´{u4r;+°42Cdw42X3amA¼Bý+« =A¼a4r[ü_Bý´Ë¢aÖ
I-SERVE 57
£#Ø2.»d Bº2m±Āa2Dÿ2]2N3Ö-u£#Ø2.»¯s´{Bº¯aØ.d2mAA¼ü3Öl°×+°ÅÓ¡®4r
+°[´Õ2.£aA¼ü +rü+2Bºü+°mC£ü¯ÐaÙ±ĀC£ÅuN¢+rü3.ÿ£dA»T+«3+rÅÓ
a£mX+« - d£ü4r £l°× +°[´Õ2.£az 3Ö ÖBº¢ a+°a+rü ´vü üq 4r+° ´ü4ü
±Āaü4BºÃÅÓ®.»#üa¹+°ÅÓ®ÖzA¼¬i£?«[ üü4r»¯l°×2N
4 [+°' ¯aÙ ¢ µ¢¸+2° 2S µ¢¸+2° A+r-2!q¯aÙ ] LA+r+rÅÓa£mX
£#Ø ak +°TC£ d24r CdCsdÐ ¯2|+Cd d24r T¯Ls 2´ qµBº +°T ] a¹¸ ;+°
m¯4ga£ Cds2¢ £#Ø m´+m
« dl°× CdCsdÐ TAØ m´+m
« d l°× ¯ Ðd2 .d´{Cd ' a
k
z\2.£Bº:2Cd?«TµüÖ' akl°×C£CdaØ»T?¢¾í¯aÙ¢3d».Ö´¢Cd£Bº
+°+° 2 aküTĀsa£[Cd\Ù2.d+[ z2A¼l°×Ā4A2¯aÙ
¯Õ§ m´ÅÓdü ¢BÖBº¸
1a£ zBº4aA»£:A»T?«";+°m´+° m´ÅÓd2>L\±paz2A¼2#£aÿªT_aA¼_aA¼4r

{2A¼2#£a±ĀC£ÅÓ zÿªTm_³Íj2Bº+°±Āuü mCd» +°[´Õ2.£d2#£a a¹m´+°
'+rÅÓa£mX+« +2BºüA¼üÖzA¼¬iT - d£¬i£az-2#£a´ü4ü±Āaü
ÖzA¼¬iT´vü ü¬i£az-2#£a: K=+°Bý2Bý .£yaz"
WBºa£ CdCdsÐA¼Õ§C¹.d ¯s {Ð.Ö´Õ2A» [>23ÿ¬ia amA¼Bº 4£Bº4rA¼3
+rÅÓa£mX3BºN4rA¼-¯ü£R¸A¼ta Øl°×sü4rA¼-+°Bº >L|4NCdØ 4rA¼:+° mÿu2X
A¼Õ§C¹.d ¯s:N:u|4Ā4Cd {2#2N
4 [+°:+°Bº £Ø0uØCd L+[ Tµ}©Āüm£µBº8T#2!qmÿu2XA¼µÓ ¢W2]±paz
Áa£gü4B P®Özüw+CdB s º2-+°Bº+° Bº+°[´Õ¯
s» {2#2NÖ4üm´ uÿ 2.»Cd .£u
+rü2m+2« A¼!q_BýAÖi±paz Øl°×sü P®q]l°ûay[ ?u¸Bº2+°[´Õps2N´Õ.Öy+«£Bý+«
.d]y±paz£ÅÓ¡®4BCdC¹±p?u¸BºCd#¸4r-ÿª 2 {2N:+°¯Ð´2¢+°[´Õ2.»
T]mC£ül°×-2C»qA¼+°+°- uÏ2 {2Cd alû ° ]Cd2s ¢¯ ¯sÁa£gü¯2Āaa´24r
[ü_B» {2?ud[ 2-ag2.»¯+¹£H
WBº a£ _24ra£[+« 8A¹ ;+° 3+ra2 ql°×2B {2#2A" Ta´l°× +ra2 ql×° 2B
{2#2A" -u|4 - uÏ2 {2Cd al°û .ÖiCd£Ø[+« .»C£Ø+ra2 Td +ra2 CdÁ¼ µÓ¡A¼¤
.ÖiCdØ2CÖHd_Bºl×° 2B {2Cd al°û-N- uÏ2C¹l°ûBý {!q§¬+°3A¼µÓ¢A[+«8A¹;+°
Td+ra2CdÁ¼33+raá2á¢W2]T4B;++°´{Bº P®+°[´Õ¯s {2BºBº2
¯2ÿª »
+°+° a£ CdCdsÐA¼Õ§C¹]A+rµÓ Ká Cdj -Ká»µÓÐaBºKA»[4L2]»
m´ĀsT2.£¹A[» +2A¼a¯AW {Bý4r+2A¼a Tk {4r+2A¼a m_³uj4r/±Ā¯Õ¯s£a
¯
-2A¼+°»3¯ d2¢£l°×+°[´Õ2]3ÿ¬ia {Bº3ÿ¬iaT:A¼2C£ d mCd [
»m4³Õu2.£6£33+ra£ü£l°× mCd»+°[´Õ2.£az wa ÐL++°[´Õ2.dqA¼[LÐµ}
.ÖiCd£Ø[¢Nÿ2.dB[+« µÓutag ¯2_2Aÿ¼ +°ü+2Cd +r£HCdÁ¼ -2A¼|+»´{Bº .d¯Õ
ÿ¬ia£+ra£[Kl°×dAÉCdAÉ¼24r Lk2].Ö±Ā
I-SERVE 58
1a£ zBº4aA»£CdCdsÐA¼Õ§C¹.d ¯sm´´2.d»qA¼£Ø ³ÍL+°A¼Õ§C¹.d ¯s-N {#§4r
+°[´Õps2NA[+« =2C¹+2Cd -¯ÕsCdÐ2 {2N+r[3+Nt mCd´{-¯ÕsCdÐ2l°ûBm´ÅÓd2¢
W2]±pC¹2N +°A-NW2]±pC» .ÖiCdØ z]Xm+«d.»CdazCd .ÖiCdØ z¯2A¼m+«d
¯2N2.»£Bº-»mX´{?« {2Bº» {2BºA¼ 4A-Nq+±° pC»Ja.Ö´Õ CdØ2=ul°×A¼aCd2N"
WBºm´ÅÓd2-2!q 8T?«"mX´{?« ´vLs4rW2]A¼µÓ» m´ÅÓd 2?u£"-u-2!q
-NCdCdsÐA¼ §3A¼Õ§¢m´´2.d»qA¼[»Ð;´{l°×2#£ {4A

-u +rA¼2B m´ÅÓd2¢ -TA¼Ø T\H {2#2N -u .Ö´+°±pC» P® ¯Õ§ a£ Bº2
l°×A¼aA¼ff-2?u£"-u-»#!¬¸C» -TA¼ØC¹±Ā#mX´{?« 4B=2C¹+2Cd T\H {2A¼[
;´{l°×!q̧-TA¼Ø {2N4+° A[ ü¸ m´ÅÓd2¢4BamA¼A»TCdØmÿu2Xm´+rW2.» Jü
{2Bº» {2N
{Ðm4³Õu2] ü¯ÕN8T#2!qCdCdsÐA¼Õ§¢¯Õga24r {2Bý¢+°A¼Õ§C¹ Ø ³uL2.dBº2
'µÓÐaBº.» ¯´[-[ {Ð4B-u2?«A¼Õ§»¾´2.d+¹£H
1a£ zBº4aA»£u42N¢+°A¼Õ§¢+rüÿ¬iaJC£Ø[T L2.d2Bý3ÖÖBº¢.£#ü
>¬Å¸ Ó¸ a¹ÅÓ® a¹+°ÅÓ® ´ü4ü ±Āaü :u2?« K ´vü üü4r AÿL¼ 2] CdØ2
+Ā\2]2A"
WBºa£
ÿ¬iaJÿ¬ia {üf-[:A¼tL[4L2]m´ĀsT2.£:2A¼¢ÿ¬ia {Bº]£jmCd
¯Ða´{Bº ¹£4ICdBº3d¯2+°ü»¯2A¼µÓ+«s-A»ÿ¬iaT'TBº|+U .ÖiCdØ z/CdXs
3´Õs ¯2¯X T+°X µÓ¡ >d T>d .d2Bý+° /Cdü ¯ÕA¼¤ -á£OCd A¼aÙ / ¯
4rdmX ĀTmX ¯a¯ ÐX ÿu -£³uCd ÖzA¼¬i á¸ -»+° 2 {£az : K 3Ö .» ¯
´ü_?«§/±Ā¯l°×ü3Ö/±Ā¯Õ2.» TAÿ£[_?«§ ]y á¸
3A»T.» ¯a+°a+rü´ü»»£#Ø [ Ø ³uL¯s£¯+°üm±Ā`ü¯Õ§¯ÕgCdü
>a£ a`VCdüÖzA¼¬i K3Ö.» ¯´q
-TAØ+°HCdÖ
>4Cdsf-» A»³Í[Aÿ¼L2]3A»T'TAÿ¼24rCdØ2.»ps2N4+°
3Öl°×´ü4ü±ĀaüÖzA¼i¬ T-ü2+ra£ü[.Ö±Ā[ u[+«+2Bºü+¹ü3dzAÿü
ÖzA¼¬i K3 dµÓ+«s+«- d£ü4B
1a£ zBº 4aA»£ -u 6C» Ja £ ±ĀCd m´µÓ Xa4 A¹BºCd£a »[2A+°
m´ÅÓd
¯ d2¢8Q {2BºA¼4A-+°Bº CdØ2=ul°×A¼aCd2N"ff-[m´W2.£A¼Õ§ÿqA¼2C¹
l°×A¼aCd2A¼[Ja¯ Aÿ2.Ö±ĀaJa P®:´{Bº.Ö_Cd¯ Aÿ2.d ¯sm´ÅÓd
¯ d2¢» CdØ » áC¹¯Õ§m+«d -2C£>L\±pCd#¸4r+°[´Õps2N-u>L\C»
¯À§m´ÅÓd wa2Bº8+°+rü2¢ {£d[.Ö´Õ#¸ {C¹2N:N=ul°×A¼aCd2N"
WBºa£ 'm´´2.£[+« 3CdØ2X+°Ö-¯ÕsCdÐ24rK3CdØ2X+°Ö£¯ÕsCdÐ24rKq [
´vaÐ2.£uĀa¸.Ö±Ā'>4Cd s¯A¼¯NÐü+°`2-£>4Cd s3CdØ2X+r¯CdØ2+r´{Bº
m´ÅÓd23CdØ2X+r¯CØd 2+r4üA"+rqA¼+°+°¯Õ§+«u4r» m´ÅÓd[+«l°ûB3CdØ2X+°Ö
-¯ÕsCdÐ24rK 3CdØ2X+°Ö £¯ÕsCdÐ2 4rK q { CdCdsÐA¼Õ§¢ ¯Õ§ m´ÅÓdü wa2Bº q [
CÖü¯+´{Bºwa2Bº;|+ ĀLq[Öi ±pC£az3CdCdsÐA¼Õ§ q´{Bº ¢+°A¼Õ§C¹.d ¯s3
wa2Bº+°H¯Õ¯2.dL¯s» {2?uaz-2A¼+°»´vaÐ262A¼¹±Ā0uØ2¢/CdXsm´+°a`2¢;+°
I-SERVE 59
m_³ujÖz+° m´ÅÓd +rü2¢ 62A¼ m_³ujüÖz+° ¯Õ§ [a£´Ë #24r +Ā\±paz2A¼[ »
.Ö±Ā-[a+rü¯§ümÿu2X mC£q-[l°ûB»+°Bº[a´Õ2.£-2A¼ ü¸»ÿ¬iaJA»T
£#Ø2.»¯s£3Ö- d£¬iŃÉ£ØN¢+rü=\L´BºBº2qA¼+°ü4»£Bý 2.£[:#
-#>L´ÕC» £Bý+°ü¢[¢+rü:#-#+°A¼üCd£d"
+°+° ¯ÕC§ ¹±Ā# m´Å
Ó d 24Bmÿu2X-[ {Ð4 [2]´{Bº Km´µÓ l°×C£»
{2BºA¼-NA¼Õ§¢¾´#§+[3ÿ¬iaJA»TC£Ø[4 [2.d¯
3A»TCd±ÂBºÖi.»Cdü\a\a£X´{l°×2#£#Ø2.»¯s2!q3+rµÓ2¢=+°Bý++° ° Bº
.Ö#¸Özü]!¬¸3+rµÓ 2C£-BºT4r+°[´Õ2]2N3Öl°×.»#ü4BºÃÅÓ® mCd»4r+°¯Õ§¢[
ÿu£ÿu Áa£gü+rü-+rüm+° A¼ül°ûBÿªùü4r L±pdaz3Ö\a\a£
Xa4Cd2!qC£Bºl°×+°?«§X´Õ[´{+LT[´{.dm+°2u4r+°[´Õ2]#¸4r3ÖXa4Å}®'
m´´2 .d24r +°[´Õ2]2N -2.»Cd -¯¬i á W {Bº2!q 8T?¢ CÖHd´{B» ' m+«dµÓ+«s
+°[´Õ¯s2A¼Km+«dµÓ+«s¯Ða´{a£¬i'A»T+>4Cds+ÿqA¼2qA¼K£l°×-agÖ2N
6C»'A»T.ÖiCdØW {BýÖz+°¯2+°ü¯Ða´{a£ü[´va».Ö±Ā
W ¯ac
1a£ zBº4aA»£¯2+°ü2-£+¹L+° -£;+°!q A[+« 3+ra2qA¼3+ra2q[

¯2+°ü23+ra24ü>4Cds4r=u L2N"
WBº4rH[3mµÓaz2.d+[+°A¼H+° {2N'+°A¼H+°l°×a´2qA¼µÓ_t2qA¼+rK3+°A¼H+|
Im Ö´{Bº
ÿ¢af » µÓut+ra28aBºC¹2N-N¯³u 2-u|4W {Bý :.dyāl°×>4A+ra2
a£ Bº2 l°ûB ¯³u>2 :2Cdl°û » .Ö´ ]yA»T#2!q 3 A»T -u £#Ø2 .»¯s .»¯s»
+r+°C£Pd24rCdl°× ü´{aBºá ´{aBº63W {BýkC£+«2N-2C»3m´+°X
A»TÖz+°a´2m+° 24rµÓT2]±pazW {B+°B» T\H±pdBº
3ÖµÓT2]m+° 2:u {2N3Ö£#Ø2¢Xa4Cd {2Bº4r»W {Býk3 L2] {
3 a`µÓ+«s +2.Ö2Cü\2NA2C¹3Öl°×W {Bý¯acüDÿ2]2NÖ2#» 3ÖÿX+° Áa£gü
3+ra£[TBý]¾´?«§ ¯üg ´2.dªÿ C£ü3+ra£[±Â2N2N3Cda £Cd´vaÐ2.Ö´{ l°×´2S+°a` u[+«
ØX|a+° m´m+«d >L\3Öl°×¯+°jÿªC£+ra28aBý2N3Cda£Cd 3Ö£¯£a´{a£¬i2N
3¾í-£Ø+°C£+rµÓa´{a£¬i2N3Cda£CdW£+ra24rT\H±paz2N
1a£ zBº -A»T ?« 4 a A» £ -2Cd ¾Á¼t m´ + ° X A» T W {Bý k z#§l ° ×2Cd mC£
µÓT2]±p Bº» T?«"
´{aBýW {Bý¢üaz2]±p Bº »T?«"
WBºa£ W {BýÖz+°:.£yāµÓ|+sm´+°XA»T-[´vaÐ».Ö´{l°×£24A¢+°2¢=+°BÖi£
¯|a:.dyāÖz+° ü+°`28T?«"+¹LN AL|+A+r» :.£yā¯2A¼2 {2#2N-N AL+«C»3
¯2A¼23\±pCd2NW».dyāl×° W {Bý+°2!q :§Cd Ö4 Ø2qA¼+°+° 3m´+° XA»T+« W {Bý
¯acüDÿ2.d4r» 3¯2A¼23\±pCd2N3¯2A¼2±pC»>4A+ra2l°ûB±pCd2N-´{Bº
I-SERVE 60
W {B+°B» T4üC£Bº
1a£ zBº-u6C»m´+° XW2]2NW {BºT\uBº-[.Ö±ĀH4rKm´+°X´{aBý¢
üaz2]2A¼[.Ö_C£|aT?«"
WBºm´+°XW {BýÖz+°.ÿ£da´Õ`«-[l°ûB.Ö´{l°×£2 2Bº!¬2Bº¢;+° [Õ¾Á¼t
.Ö#§+2« N+«.»a£Bº-´{Bº [ÕKBº8Ö± paz2N"W2]2A¼[.Ö±Āu".Ö#§KBº¢+°H¯Õ±paz2A¼[
.Ö±Āu"3 [Õ¢» +°H¯Õ2A¼[.Ö±Āu"W2]2A¼[.ÖDC»3KBº -2Cdl°× z2A¼¯CdØÖ
Áag [.Ö´Õ#§ {Cd2N-2A¼.»Cd 3 #l°×A¼aA¼.Ö#§KBº¢+°H¯Õ2A¼2!q3KBº L2Cd
A¼#2§ +r£H-u>a4#2qA¼-2A¼.»Cd 3 ?ul°×A¼aA¼+°+°KBº Cdl°×3mµÓdÖ
[Õ¢|+m´»W2]2A¼#2¯ z]Cd2-2A¼|+m´+°X´{aBý¢üaz2]2A¼£
1a£ zBº-u6C»3 [Õ.Ö#§m+«2N2]: CdH+«a£4r» P®KBº 8aBºC¹2N-u|4
;+° ĀLW {Býk .»LU {Bº P®=´?«+¹-´?«+« : Cdül°× ]y¯2Āa2¢´B» - +rµÓ2
{2Bº» {2#2N+°A
WBº'/´ 2-+°Bº´[.»d A¼/´ 2.Ö´Õ´{Bº8A¼Õ§C¹.Ö±ĀÖ-2Cd a+|
A[[/´Ö \2.£H4rK:2§ ]y#¸Ā4Qdl°ûBºA¼ ¯2Āa2¢+«a££ü2!q+¹L+° {2BH
CdCdsÐ¢Aÿ¼+°H\W ¯ac+°H\W {Bý¢üaz2]±pd+° P®3+¹L+°´{#§ £´{#§A¼Q[+«
a¹A¼©Ā§2Cd2.Ö_C£) 2]£BºÖ¯±paz 2]£ÅÓ®+[A24ü42´{¢.»a£Bº
£ÅÓ¡® 2]£ÅÓ¡¸ -» ÿu 2C¹£ÅÓ®|+ 2+¹¯2+°Õ .»µBº+2Cd+rü2±pd+°£ÅÓ¡®´]y
A24ü» Td 2-agÖ2N:+° 3¯Cd aBº£ÅÓ®C¹+°H¯Õ {2BºB[+« :§´BºC£B"-u|4
CdCdsÐ uÏ2+°H\£Bº¯2Āa2¢+«a j£a£Bº¯
a£ -¯üTd2¢+« At2m´+° XA»TµÓT2]±paz2A¼K amA¼A» {BºT\uBºK
.Ö±Ā4A3amA¼BºµÓT2]TAÿ24B.Ö_C£T
m´+°XA»TµÓT2]±p»¯L+«amA¼A» {Bº¾í£m+«2A {m_³Íj2Bº+°±Āuü Aÿ¼Ø¢
3+rµÓ2:T mCd» T\H {£az:2Cd¢»3amA¼Bºwa2Bºm_³Íj2Bº+°±Āuü_ü24r
Cd ¹?¢¸+« ´Àüy+[ T2|4µBº 3 ¾í 3+rµÓ2¢ a¹ 3+rµÓ2 u4r -Cd+°Bº ;2#L4r
T\H±pdBº:2Cd¢»-Cd+°»´Ë 2u4rC»H±pdBº:2Cd¢» uÖBº +°!§¬ u4rD\¯Õ±pdBº
3Cda£Cd]4r$ü¯u4r-dØBº-Cda£Cd:2+r]£BÖi:+°+°[´Õ2.dBº2 »µBº
-+°Bý2]»N ØA¼Õ§C¹.dBº ü¯Õ ]y2N3amA¼Bºm+° 24rá ` 2CÖi-2Cd+2° !¬
4B]£BÖi:+°-A¼µÓØÖ±pdBº]mCd23d-A¼µÓØ »Ø¯L+«-´?« al°û+°[´Õ2]
3+rµÓ2l°ûB+°[´Õ2.dBº2 »¯Õ2NA[¢A¼µÓØ2-»Nql°×2B±p Bº2 ü¸33+rµÓ2|+ ü2
m_³Íj+ra£[±Â2N2A¼[»m4³Õu2.£
£3µÓya£Ø[+«-2CdqA¼£l°×Ö+°?«¯2´Ë#üK4asl°× .£yaz3TAØAÿ¼am¯Às£
A¼Ùal°×a£ Bº2» ]y3Wum´´2.£[.dBºBº2».d¯s {2Bº4r» 3m´´2 .d2:u
³Ím´Å
Ó d[±Â2A¼B2º qBý´üÕ ¸]4a?ul°×üT2|4¯Õ#¸4r3amA¼A» {Bºm_³Íj2Bº+°±Āuü
T24Bº2: K¯jL2.»¯L+«»ÖzA¼?«ĀL4r´?u[+« ]ya£>m´ĀA[.d¯Õ´¬¸#L
¬iCdu4r[ÖÐa±pd
I-SERVE 61
m´X.¹?um´´2.d»
-2Cd+°2!q ]mCd2 a+°#2N £+r .d#§´+° ü¢ :2A+°?« Wü 2?« Wüü .£u
+°[´Õ2.£az£l°×3Wüü[?«¢4B:2A+°?«+rPA»TµÓVa2¢u4r»a+°a+rüm´´2.£ü
+°[´Õ2.£az6C»-T ü+°2?«+«+°[´Õ2.d#2qA¼
_N¤m» C»À¼µÓØ»s
N£Ø+rk £C»dAÉ,,[/¯µ¢¸
£?«[.dBü2!q uÏ dÖ»mCdÖ £+r£HqAN ØA¼Õ§6£+r£H uÏ»mCd2
-2!q-³u2+raa³ÕuCdÖ_A»¤-# 2?«A¼Õ§C¹.d ¯¯L+«£+°+°Bº {2B»a£ÅÓ®¢ mCd»
+rA¼-+°Bº {2B»4BýÃá+°¢¸I4ü3l°×¢¸.Ö#¸ 4_a¢¸l°ûB=+°Bº.d ¯s-+°Bº
T2Cd T2Cdm´´2.£ü+°[´Õ2.£az
'm´´2.£ül°×;+° [WyCdÖ£Ød2Cda_A¼¤Ö[d 2 8Q£l°×+°[´Õ2.dqA¼
/A³ua`l°× ;+° m´´2.d2¢ m´ u´X :´{B» ´{BºCd£Bº a¹ m´´2.d2¢ -+°Bý m´ u´X
üaz2.d¢Cd£Bº a¹m´´2.d2¢¯Õ§ [2Bº4rT+°¯Õ2] {2N;+° m´´2.d2¢A» Cdül°×
a`2 {2N a¹m´´2 .d2¢A» A {ü ¯³u24r {£a:2+¹¯Õ§¢1a£ zBº]£Bº4r
{2Bº4r»a£ ù¯aBýk.d2 ´µBº a¹¯Õ§¢a£ ù¯aB»a£ zBýk.d2 ´µBº:ua+°a+rü
T2Cd m´´2.£ü » .dµ Q[[ _?«§ m´´2.d2¢ l°× +°[´Õ2.» Cda _A¼C¤ d
-ü£#¸_?«§8aBý2A» CdÁ[+«mĆ»Ø+°Ö -¯ÕsCdÐ2qA¼[»-ag2.»¯+£
4 [+° T2Cd T2Cd m´´2.£ü ak´vaÐ2ÿªµÓ¡2B¹±Ā0uØ2¢'/Cdsa£ag2¢»
a¹.¹?ul°ûB W ³uL¶.»¯Õ {£Bº:+°Bºl°ûB µ¢¸+°22S µ¢¸+2°
A+r'T a`Ā\2N:2A¼¢+ü+°Ö-2µü mCd» 2m´Ās .»¯l°×£2
' ak] Lÿu42¢
+°Ð]A¼q a£»`
³uCda£ à£+°¯,
a+° Āa£ `qiÖ
+°Ð]NÐ³uCda£´Ë [/¯µ¢¸
-» .¹#
T³uCd a£´Ë 2f-» Á[+« a£ ù¯aB» a£ zBýk .d2 ´µBº-[.Ö´B[+«
:§2 q+¹ 8Ö £Ø0uØCd T³uCd µÓut[+« +2.Ö2 -ag2 Ly a£ ù¯aBº a£ zBýk
Ö¯\2.£Bº-[-ag2.Ö±ĀBº8N8Ö´?«+¯Õ§á2á¢[WyCdÖ[d »Q
qA¼[.Ö´Bº»' akl°×mÁÿC£CdaØ24+°A[[3Aÿa2.»¯+»1a£ zBº;+°m´µÓ
»d¢Cd£Bº
1a£ zBº :A»2 ]mCd2 4aA»£ » ´vaÐ» {££" /2!q :u2?« µÓVa2C¹ :u2?«
¯ĂC¹:u|4 {££"-´?«¯[»µÓ2-2C£:u|4 {2A"
WBºa£ T züa£W4r±pµ2£?«[ [+°üC¹+H] P®m´+°±pµ2
´vaØ ùdAÉ ©Ā¦
m+°»ù»ØC»£,,[/¯µ¢¸
I-SERVE 62
:2A+°?«T zü¯[»µÓ2:´?«T zü¯[»µÓ2;|+a+°24r {2A¼[.Ö´ 4ü "
qA¼[.Ö´4ü "TTAÿ¼¯ü´L¯ÕgI:2C»
¯ zmA¼2¢Cda24rü .£yaz±pdaz P® .£yaz±pazCda24rq .£yd[
.Ö´4ü ":T´vLs4rm+Cds [[a´Õ2.d4ü "
-u|4¯Õ§ á2á¢U {ü´L as24B+[.¹#¸ +Nt±Ā?« ±pH+°C¹+[.¹#¸
+Nt±Ā?«ÖiTAÿ¼Ø2C¹+[.¹#¸=#4r[TAÿ2C¹Ā\±pCd {2?uaz
´{¯sÐ2´{|a£³u2
´{¦´{L»>£¦,
+°A.dÖi£»Ø
¯2ÿª sØGü2´|a,,[/¯µ¢¸
vÐ P®´{?u§ {» P®´{?u§'U {ü2A¼a P¸ P¸´{?u§a:N Ø ³Ía
A¼Õ§CdCdsÐA¼Õ§C¹.d ¯s=´{Bº3á Cdj;+°B» {£Bº3d¢=´{Bº8Q´{#§»´{#§Bº2
qA¼
:+° 3¯[»µÓ '¯[»µÓ ;|+a+°24r {£d-[-Bý4r {¯[»µÓ2-2!q
8T?«"µÓVa£+ra2.d#§C£ {_2Aÿ¼TmCdü3 Ø+«s+« {CÖHTµÓ+«sĀNÿ2]+ra£Øü
:u2?« K+°H´ÕC»¯[»µÓ2- {Cd2N-Tm´X¯Õ§¢+2Cd±pH+°C¹ {2?uaz+2Cd
C»B4r {2?uaz;+°´?« U {Bº a¹¯Õ§¢´µÓ¡µÓVa2C¹´{#§ .dy-´{Bº£B»
JBº-£u" £Bº»|aJBº »|a-£u"8Q[d 24r .Ö ´2A¼l°×JüqA¼ +°+° U
¯[»µü¯A¼µÓ24r {£dT¯A¼µÓ24r {£d-[= BºC»Hy.Ö´4üBº"+°+°a£
-¯ü¯Õ§ CdCdsÐ»T?¢3¢]2.d¯
A[+¹¯2-´{Bº£l°×+°H\-ÿª£[ L+2CdT LĀsT
3TAÿ¼24r8a£X¢.d¯Õ£8.Ö#§¢.d¯Õ£8´{#§¢.d¯Õ£a+°a+rü¯§ü
+°[´Õ2.»¯L+« » 3¢]2]£ 2|+ .d¯l°×£ 3µÓyaØ2£¢» m´X - d 2¢
a+°a+rüm´´2.£ü+°[´Õ2.dĀ4raz: K=+°Bý2Bý ¯s£d-[[WCd24r´LMH2.£
a¹?«+« 8aBºÃF#¢:al°×\2>££+rü2¢Özw+iÖzü]#¸4r£³uA¼d »3+rµÓ2¢
:a+¯2Āa F u¢¸2]'m´´2.d +rüÖzüw+CdsCd £d[m4³uÕ 2.£
4rBÿº[mA¼¢2]¯Ð±Ā[+«4rK um4A¼tµÓl°×4rK.»aCd¯ d2¢ {#§2Bým´´2.£ü
=u+°[´Õ¯s£Ö-u|4£³uA¼d 2¢£+rm´´2.£üKT+°¯Õ¯s£d[»m4³Õu2.£
¯Õ§T+r¯2
1a£ zBº3T+rĀ[+«8Nm+° qA¼2?ua£"
WBº um4mCd´2.d¯Õ§¢;+°m+° T+r¯2 {#§ +°[´Õps2N¯Ð´m´´2.d¯Õ§¢-[
Áa£gü;|+ĀL ¯s#§+°[´Õps2N'Td 2¢CdCdsÐ»Cdsü¢+[-Dÿm±ĀdÿqAü£az
;+°+°`2¢¯Ð´m´´2.d28aBºC¹2A¼´{Bº+°` »N4B;+°+rü´{+üC»4+°¯Ð´
A¼µÓ¢l°ûB¯Õ§¢m+° T+r¯2 {2A¼[+2A¼a-2#£a'T+rĀ[+« :2Cd ¯ d»
I-SERVE 63
+r£ü» [d [= a8aay4üa"-[£a£N¯s£a L+2A¼a-`4abā2¢»
m´´2.d2 {#¸4r+°`4abā2¢ ³Ídz42 {2N-[-2A¼ ü¸+rü´{+üCdü4L2].dayü
- ¯a [ ÿuT¯s£a :A¼tL £A¢¸ Āa£2µÓ2 8T#2!q ' ¯§üK |+ ü2
mÿª Cdj+r¬i´{BºJ?«zÖ +°T+r¯ m+° [4L2].dLy2.dBº2¢Āa2qA¼»A»
6£»m_³Íj2BCdj+°Ö3Cdj+°H2.d+[-2!q+°[´Õ2.»3m_³Íj2Bº2ÖzCds2»»
Aÿa`.»¯Õ3m_³Íj2B[.dBºBº2ÖzA¼ü¾´!q§¯L+«3¯Õ§T+r¯ m+° 2£l°×+°[´Õ2]2N
ÖzA¼#Nl°×ü» ÿu 2 ]y2N3Nl°×q 3+rµÓ2-dØaz3+rµÓ2-» ]2Cd .»y
¯L+«£¢]Cds28aBý2N:A»T?u-[.d¯s2!q
'3+rµ[»» -[´Õ2]2NffQ2?¢¸2]
»»-³u2+ra28aBý2N'-³u2+ra»+2.Ö24?«§´B»¯L+«3+rµÓ» »»ÿu 24?«§´Bý£
´vaÐ¯ÕgX a´{¢´Bº#2m±Āa2Dÿ2]2N3A¼µÓ¢£-³u2+ra£[+«
_N¤f-» á8aBý2N
£¢[µÓydüÖzA¼¬i£az
£_N¤ L2Cd4?´«§ B»#´?«+«A[¢3+rµÓ» »»[µÓyd2Cd\Ù¯2+°uüT+°uü
¯2A»³ÍüÖzA¼¬iTÖzA¼¬i£az'A¼µÓ¢£_N¤+« ¯Ă-» á ]y2N' ¯Ă
+°üüÖzA¼ü¾´?«§2N£?«¢ÖzA¼#µÓutNCd£jmCdü-2!q3+rµA¼üÖz+°4ùü3
Cda£Cd£?«[m4³Õu2.»´2.»2mNdü3Cda£Cd£?«+«+°[´Õ2.»´2.dÿªC£ü3Cda£Cd
ÿªCd¯»jÅÓ2C¹8aBýÿX+°Áa£güa±Â2AazA2C¹-2Cdl°× z2A¼A¼¦<¯acq[
£l°×+Cds4rA¼¦<¯acÖzA¼¬i2N Ø ³Ía2ÖzA¼¬i2Nm_³Íj2Bº 2C£»»-[ÿuT2]£l°×
;+° ´LTX8aBý2N
:N:u=2A¼l°×>L\2A-[´LMH2.£4rH+« .dü2=2Cd ¯³u >Ö ¯Ăl°×
µÓVa£N+°ü4B-2C»¯³u > [m4³Õu2.£ ¯Ă+«'µÓ+«s =u ]y2A-[.dµ8
µÓ+«s6C» ¯ĂCdd a.»¯Õ2A¹3µÓ+«sÖz+°_2 ü¸» ¯Ă:um´ Lsps2N-2A¼.»Cd
'¯Õ§ +°ü£T+rĀ[[d2mX2.»µÓ+«s ¯Ă.»Cd ¢¸4BqA¼3µÓ+«s|+[dX-[ a¹
á dµÓ+«s-[ a¹ á
:2mNdA¼ü 8aBºÃ TAÿ£[ L+2Cd T LĀs T ¯Ă 8aBý2A¼[ .Ö±Ā
4AA[¢-´?«|+µÓ¡A¼¤.ÖiCd Ø2m´XD2Dps2N+°+°3 ¯Ă;+°[´{a Ðu4r+°[´Õ2]2N
3 a Ð .d¯s2B4r» ¾Á¼At iÖ 2#4r L2N 3 2!q ¯gü µÓVa2 3 µÓVa2¢ +[
]ü¸qaBÃaz£?«¢¸wa2Bº]ü¸üa±Āü.dBºB[+«´[+« .»yT£?«+«¢l°×ü
+°ÅÓ¡®f-[
á¾´?u§a-T.dĀsd£a[ u[+« Áa£gü+°_Bü2!qA»µÓ +rü ÖüCda
ÖzA¼¬i ¯[»µ¬¹ +°H¯Õ a££H -Q 4r+° .ÖiCdØ m´Āa2 AÐa£ ¯s A¼ac£[+« [>Ö
+ra`2»4+°
».d¯s£f-»-ÿªX£|++°H\2N
:A» TAÿ¼24r a2mAÿü AÐa£ a+°a+rü ´ü >L\£ -ÿª£ü # -2C£ £
ÖXsJA»´Bý2NJ?«[-ÿªT¯s+Qt£-³u2+ra2 L2Cd¾´L\2NA[ ü¸_N¤ ¯Ă
L2Cd4?«§´BÃaz-2Cdl°× z2A¼]Cds2|+ 2£3+rµÓC£Ð[ mCd»]2X2]2N:´{Bº
]2X2.»2A¼l°û¯jL2.»2A¼l°û+Cds+CdsTdqaBÃaz-2A¼ ü¸£]Cds24B4?«§´Bý2N
P¸ P¸ 3¢]2.dBº2 á]2Cd>L\Td ü4as CÖ.dy+¹ Bº2 á¯ja`2:u
¹_N¤]C£s³u2+raüC¹»-2Cd¦+°a`¯Ða´{`«k-dØQ[»-X£³Õu+°A»³u2-2?ua
I-SERVE 64
[ u[+« £l°× :2Cdl°× T2] A»³u2 qA¼ +rK £l°× ¯Ă.»Cd a+°a+ rü a±Āü
3±ĀN2´_BºCd» {£az3m´£³Í[»3´q+°±pCd£
' TAÿ¼24r ]a+rü2 ÿu .»¯s {2B»¯L+« £|+ ;+° ³Õua`Ø4abā µÓVa2 8aBý2A¼»
-ÿªX+°H\2N3µÓVa28aB»¯L+«´¯Õ£Bý+« 8Bº£ü» 3¢.d´{?«§#¸4r£l°×l°ûB
µÓ_t2.»dü»+¹L+°+°H\2N ¯Õ£BýµÓ_t2
/24r/24rff-[_d#l°× ]y#¸4r£µÓ_t2
)2ff -[ _d?«+« ]y2N +°ü4» [Õ ±ĀCd Td ü +°ü¢ ¯jL2]#¸4r» £+r
)2+ra2¢2]8»¹¯ja`ü ]yÿª¦ÿª ¦¯ ¦:C£ØN£Ø³uCdü4rdmI 2mC£[
.dCd |aÐAüm+° 24r/.dyL2.£-´?«2S¯Õ§+°asÖ.dCd aj<m_³uj»»-dØ
'Áü4¢+rü£l°×µÓVa dØaz
:u ¹ dÖ>4Cd sCddwai2N-+°Bº[>24r {A»QqA¼6£=BLA¼u¸4r
-K+°[´Õ¯s£az uÏA¼Õ§C¹.d ¯s-[.¹?u¸ µÓ¡A¼¤ .ÖiCdØ»+°[´Õps2N a¹A¼Õ§C¹.d ¯s
m´´2.d»+°[´Õps2N
Ö4üA¼Õ§¢¯Õ§m+° z
CdCdsÐ$Ï¬iÖ4ü¯§üA¼Lc2.» TAÿ£[.Ö_C£T
a£ »ÖzA¼#
ÿªT»»f-»Aÿa`.»µA[ ü¸»ÿªa±Ā[.Ö2A
-2Cd mCd2.»Cd £ .ÖiCdØ µÓVa£[ TBý]¾´#§qA¼ ;+° .dm+° Ls Cd µÓVa2 JA¼ -³u2ÿu£[
TBý]¾´#§l×° 2B»
'a£>Ø 2C£»f» -» -³u2ÿu£[-Dÿ £[=uAÿ¼L2] {2?uB¹
-u|4 » 4B .ÖiCd Ø -³u2ÿu£[ m_³Íj³u2ÿu£[ »» ám_³uj -» ÿu£[
TBý]¾´#§l×° 2B»ÿª Ø2³u2ÿu£[Aÿ¼L2.£A[ ü¸
»»ÿªA» Cdf-»-Nÿ©Ā§CdA» C£
C£ACdjØ_N¤£l°×8aBý2NA[ ü¸ÿªT¢ {2B»QÐ±Āü+2BºüCdùüÖzA¼¬i K
£-ÿª £[+« .£yaz3ÿª TJA¢ú>L|4¯[»µüK£l°×¯§24rCÖHµaz
4 [+°£Ej+«:+°Bºÿª T-?u[+«
ÿª ´Àa¨ zf-»Á[Cda. d 4rT[Ö\2.£Bº
' ¯aÙ¢ µ¢¸+2° A¼4ÙL2ST\Hµ¢¸+rü ¯aÙ ¢[µ¢¸+rül°ûB
'ÿ
ª ´Àa¨ ak +| T[Ö\2.£Bº'¯2A¼ab2ā 4rÿ
ª TJA¼ {2B»a+a° + rüm´+ ° X¯[µ» ü
UTCd¯[»µü4B+°TC£ d24r Lk2.£Bº:2CdT´{ü akA»[+°2!qa£¢»
1a£ m´µÓl×° _ü2.»lû ° ay?u[|++°+° 23m´µÓ ¢+«m´»WAt2
1a£ zBº 4aA»£JL2Cd T a24rÿª¢+r[ ´LMH2].dµa 4A A[+¹¯2
ÿª»
»f -» Aÿa` .»µa 4A Ja Aÿa` .»¯Õ ÿªT ¢?«£ÅÓ®2 ü4r .d ¯
´2.dÿªCd dÖÿª»£"q+°±pC» » z¯Ð±Āü¢.d ¯ ¹ dÖÿª "
WBº a£ ' m´µÓ +°ü£ A¼Õ§C¹ ]y2A" CdCdsÐ A¼Õ§C¹ ]y2A" +°ü£ A¼ÕC§ ¹
-2?u£-´{Bº {Ð.Ö ´´2.dÿªCd dÖÿªTl°ûB ¦¯Ă2+°ü2 ü¸´{?«§A»+°+°
:N4?«§A"+°üu4r;?«§A"f-»m´µÓl°×-ag2qA¼
:+° CdCdsÐA¼Õ§C¹ m´µÓ»µ2?u£" 3 A¼Õ§¢ A¼µÓØ2 ¯aÐ l°ûB µÓ¡A¼¤ ¯Cd szÖ +°
T+ra»-2C»4r[A[¢+2CdÿX+° K+2CdĀÐ´Õ+° KTÿu42.»dBº2¢-ag2qA¼
'Td2-ag »Ø2A¼l°×.ÿ£2A¹4Ø´[Cd s ;+° m´m+«d¢Nÿ2]2N
I-SERVE 65

¯CfA» Cd¢2]
ÿªT-\>ü zf-» z4ÙaA» Cdü3TabāT2.£a3 z4Ùa
mX C +°a` m´m+«d.»Cd +°H¯Õ±p Bº2 AÐa£
ÿªT -\ >ü zf -» ÿªCdmCdd2 8aBý2N
J?«¢ÿªTNü¸[a´2>u[NCÖü¸[a´2-\N=þ@[a´2-2A¼ ü¸ uÏ¬i£a
8Áa£g[.d]£A[¢ {2B»ü¸?«ÿu4r[ÿªÿu424rCÖü¸?«ÿu4r[>üÿu424r
=þ@?«ÿu4r[-\ÿu424rm4³ÕuĀsaÿªT>ü2¢2] ]y2N>ü2-\¢2] ]y2N
-\¯C A» Cd¢2] ]y2N+raØ2T+raa´2T+ra2£ mCd2+°+°-¯CdØ2+ra`»
¯CØd 2:uÖ#¸Ö#¸4r¾íw++«.d ¯sá +ra`2¯A»t C»+°+°T+ra£üK¯mA¼±Āq
£.£a2ÿª`2T+ra¹£ Aÿ»d2
Xs|+C»Ø ¯CdØ2

-±Ā4rA¼|4a\CdÐ2
mI`«a±Ā`CØ» ¯CdØ2
T+ra2 -»N +Cds á mCd» l°×2Bº Td2¢ ?«§ -»A» ¯CdØ2 -\¢2]
-\CdÐ2=\L±paz2NÿªT>u4ü» Bºa±Āq¯CdØ2
:C£ØN £+rØü AÐa£ .ÿ£2A¹4Ø ©ĀAÿ Ød2¢ mÁL¼ c2] m´m+«d {Ð ;+°ĀL
Cdü2.dl°×2!q ¹ d 2#mĆ»Ø+°24r8QT4üA¼
+°+° a£ CdCdsÐA¼Õ§C¹ .d]´{Bº A¼µÓØ2 ¯aÐ ¯£jmCd» 4+° Q[¢ +2Cd
ÿX+° +2Cd ¯Õ+° z-» Tÿu42l°×A¼a» l°×A¼aA¼'Td 2K+«´ ?«+« .£uĀa¸
.Ö±ĀµÓ`¹Õ dNA¼2]a2µ¢¸
»[2A+° Kl°×¯§24r.Ö´».Ö±Ā»£]C ¯Ða±Ā[TBý]¾´#§l°×2B» ÿªAÿa`
.»µ[+°+°»Ā+«A¼Õ§C¹»ÿª¢+°Tµ}©ĀüKA¼Lc2.£[m4³uÕ 2.d
¯
1a£ zBº4aA»£3Cda£Cd:2|+AÖi£¢+°Tµ}©Āü.dµa£"
WBº a£ » -u um4C£ü ÿª a±ĀK ¯Ð´+rü ÿª a±ĀK l°ûB Aÿ¼L2] Ā+«
A¼Õ§C¹A¼Lc2.» ¯ d2¢.Ö#§»» -dØ .Ö#§JN3l°×»» -dØ 3l°×JN
'Ö»» -dØ'ÖJN´{a4»» -dØ´{a4C£|4aĀK»»-dØ
3Cda£Cd »>üAÿa`.»µ-´{Bºa+°a+rüQAüa±Āü±Â2N+2Bº
+ zj¢¸2]¢d¢¸+« uL´BÃ3TLÖi.Ö#J¸ A¼l×° m±Ā+r3>ü2¢ {2B»a¯a±ĀÖiU {ü
O³uÐü¢+«A¼a£-+°Bº aĀÿªX[±Â2A
-+°Bº4Bm´X-` {¢:2A+°?«a£X z+°¢u4r»m´´2.d¯§ü.dµ
-a?«¯s2ÿª2¢ #§u4r¯Õ§¢´ü¯Õ§4rü+°ü¯§üm´ÅÓdü»+°Bº.dµ3
A¼µØü ü¸ -Nÿ©Ā .ÖiCd£Ø[+« 8 mCd HØ2 -2##2qA¼[ » -ag2 .»¯+£
¯
a£ 3Cda£Cd
C»> ¯Ă»f-» Aÿa`.»µA[ ü¸ »C» ¢a´{BºdØ
-´{Bº.d2mA¼Bº¯aØBº+°mC£ü-\³uÄmCdBºÖzA¼¬iC» ¢Tµ}©ĀüK£l°×- d£¬i
±paz£l°×=+°BS+°!q +°´Bº qA¼£a´2¢2.» CÖü´{ü´{=þ´{ 2?« a24üK
I-SERVE 66
_düA»L£az»¯aØ.d2mAA¼üa´2¢Q±Āüa´2¢ {2BºBº2 ü¸:2?«2?«
a³u¯Ø4rAÉ¼ü£l°×+°[´Õ2.£az
±ĀC£ÅÓ¢+°2¯³u >24r»CdÖ 4`2-Nÿ+2° 4r {2BºBº2 ü¸-+°Bº£C» ¢a´2+2.d»
m´+rW2]2Nÿª¢+°2a ¢4`mÁÿ24+°-+°Bº£a´2 L2CdÖa44rm´+rW2]2N
¯CdsÐ4`mÁÿÖ¯ÐaÙ¢+°2¢£C» ¢a´2´L´vak24rm´+rW2]2N
6C»'m´´2.d2ÖzC£sK;|+a£W4r3¢] ¯s:N;+°±ĀBºX 2?«NA2?¢¸KÅÓ®
S+°#¸=´{Bº[ü {2#» {2?uazC»>¯Ă-»N ]y3S+°?«[±ĀamA¹üCd {2#2N
Kl°×CÖü¯4Am´XÁa£gK- uÏ »CÖa 3 L2] {2#2N3Áa£g[+«¯2_2Nÿ2]
¹ XsAÐa£m´¯L 2].ÖCi d Ø23CÖa Cü\2]´{B»3Áa2g .d ¯£BýzÖ +°-ÿª 2¢+«
¯s2N'Td[ z zl°× Ø ³Íam´+°a`2¢
:2mNd2AÐa£ uÏ2+°H|4TAÿ2ff-»
ML¶+°m+«2A¼T L2.dBº2>L\2N-u|4'C»>¯ĂS+°?«-»CÖaCü\2]Áa£gü+°2?«+«
+°[´Õ2.»##§ .»¯ 2s N-2A¼+| 'C»>¯ĂµÓ¡A¼¤ .ÖCi d £Ø[+« pA¼aBý 2?«A¼[¾Á¼tü2?ua
»'C» ¢a´2¢ {2BºBº2 ü¸ aC£A¼ü¢+r2XdØ _b¢¸ Öþ´{dØ
.d2mA¼Bý¢ ÖÖüdØ dz I dz l°×ü¢ +r TuĀdØ £ÅÓ® z0u¢¸
]þ {ÐdØml°ûa 4r¢¸á£m+° dØA» A {ü¢µÓmCdC£ÐdØU {ü¢
)>¯ĂdØ)>¯Ăm±Ā`µÓ+«s/C£Ă³u2¯ zmA¼2¢_Bºu\dØ+[¢+r¢¸
m´ÅÓd\dØ+[.¹#¸A£\dØ+[.¹#¸d uÏ\dØ+[.¹#¸4BºÃ+°?«§
_24ra£dØ_24ra2-\Öz+°a±Ā2Cda [´{a£`m´¯ÕN¤+[.¹#¸ 3_24ra£[
A.d+» +¹µ4ra£ü Cd4ü¬?«§ _BýA¼ .»¯Õ 3 d> ü 42BÖü¢ A¼¦0u\ dØ
+[.¹#¸´2BýCdü£A\dØ+[.¹#¸- £\dØ
+[.¹#¸¯aØ.d2mANa´24r¯a¹ÐCd24rm´+rW2.£+[.¹#¸[+°§´{[´{a ÐÖi
m´>ü+rÅÓ®C¹C+«2.dl°×£+[.¹#¸Tü 4ü m>ÖiBºa£ØNa±Āü¢ {2Bý4B»ül°×
»ü¯2 CdĂa£ü= L++°[´Õ2.dl°×2B ?«§¢l°ûa+[±paz {£
1a£ zBº 4aA»£ Ja ' C» ¢aÁÿa` ¯ d2¢ ¯<2 -ÿªT2.£a£" A¼¦<2
-ÿTª 2.£a£"
WBº»Ā+« mCd24r {2#£ám_³uja±Ā[TBý]¾´#§l°×2B»'Aÿa`ü.»¯s
.£y[:2A+°».Ö±Ā+°A¯aA+¹¯2>4Abā£[3a¹´Õ2.d+[.d]2Cd mC£Ā+«
Öi£l°×£ám_³ujCdsÐ2Cü\±pCd2A"±pA¼-2A¼ ü¸£l°×A¼¦<2-` 2Cd4B-2!q
m´¯+«sqA¼;+°»ÅÓ»ám_³uj¯Ða´{`«k+rl°×2B|+ ü2>B\¯Ða´{Býk-»Ø#!¬Ç » £l°×
-ÿª X-»N=u {2#2N"
-N-ÿªT2.£:N-ÿªT2.£f-»¯ja`=u {2#2N"
1a£ zBºA[|+T"¯´ÕsA¼µÓ-2!q>BºA¼µ}+°A-´{Bº
£|+JCÖHdqA¼f-»-ÿª 2
{2BºBº2qA"
WBº
£|+JCÖHdqA¼ff-»- uÏ£[_?«§3¯´ÕsA¼µÓ>BºA¼µÓ-»¯s£ {3A¼µÓ¢

;+°-ÿª 2 {2N8 ["
£|+JCÖHd#2qA¼ f-[-ÿª 2-»N.»Cd A¼µÓ ü¸+°ü4Cd2N
4rK>BºA¼µÓ ü¸+°ü4A¼-2A¼.»Cd3A¼µÓ>BºA¼µÓ-Bº2Cd4 A¼
1a£ zBºCÖHd+°±p Bº2l°ûB;+°-ÿª »£"
I-SERVE 67
WBº-N-ÿª »+r+°±pC» um4A¼tµÓ¢A[[4L2]¯ja`=u+°ü4C¹2N"+°+°
A[[-ÿª [-2Z+°L2.£HĂA»-2A¼ ü¸ ¯´Õs A¼µÓ¢l°ûB.ÖiCdØ2 {2A¼[-2Z+°L2.d
ü¯Õ2A»
=´{BÖiC» um4C ¯Ð´¯´{sü Bý2?«¢.ÖiCdØ2-¯ØCd24r {2A¼[C»H2A¹
-´{BºA[+« ØÕ§A»³u ¯2_2Aÿ¼24rK¯ Õ§A»³u ¯2_2Aÿ¼24rKqA¼[C»H±pCd2N-´{Bº
-ÿªT2.» £l°×.ÖiCdØa´Ö¯+°jA»³u »T4üCd2N-´{Bº£l°×A¼¦<2-2!q m´¯|+s
qA¼-<2BºÖ32A¼»£¯Ðÿu 23-ÿªXC¹» »3¯ d2¢C» ¢aÁÿLÖi
m´Xá ` {Öz+°4abā2¢a+°a+rüm´´2.£ü.dµ¯
a£ 3Cda£Cd »
£dz {»»fAÿa`.»¯Õ£dza±Ā[±Â2Au³uØ
£dz {Öi .Ö#¸ I4ü+°NH2.£»´ËüT £üÖµ-\u4rC»
:2+«2´ qµ£AØü¢A¼LAÿ¼Ðü.»µQ±Āü 2?«]]-4ü3|aµ+ra
].dyü 2?« ¾Á¼t -4ü¾´2.££¯üÖ¯w+Åu®»mµÓ ´BºCd4B:Cdaü
mµÓ ±p4?«§ ¯A¼Ia£ym´ÅÓd¯ dü .»y¯L+« ³ÍáÐC£ü4B=2Bº?ul°×üu4r
=4a 4?u§
:+°U {üµÓVa£ü¢+«£BµÓ+«sa´24rm´ ³Õu2]£ÅÓ®.»Cd ü+rÅÓ®+°NH2´.»µ
£ÅÓ®a+rs[m´ ³Õu2´.»µ£ÅÓ®¯´sAÿCd {ül°û´Lù ü+°H\2.£.daj za+°s z
2¯ z+ {Ð= z+°ü= z+°ü¢[4$µÓ¡m+° z-»T¯´sAÿCd {ü
:+°m_³Íj2Bº2¢¯aØ.d2mAA¼üX±ĀA¼üáw4Xs2.£:2CÖ2A¼l°×"¯2A¼
Á¼j £NCdØ¦µ¢¸m+«d-»N {m´X.¹?uA[[»»T+°¯Õ2´.»µ
' TAÿ¼24r £dz aÁÿa` .»¯Õ´{Bº l°ûB m´X á ` {¢ » »a »a
m´´2.£ü.dµ3m´´2.£ü¢ {2B»á ` {ü¢ P®»|am´´2.£ü.dµ:u
m´´2.d2¢ m´´2.d24r +°[´Õ¯s m´´2.d á2áüK £ Ta£?Æ a´2 JA¼ £H A¹ u
-#¸£az-u2?«T¯sCdÖ m_³Íj2Bºa±Ā[Aÿ¼L2]4B»£¯+°j]£jmCd¯Ðÿu£[
TBý]¾´#§qA¼ a£ 'TAÿ¼24r.dCdLÐAÿ¼ÿªCdAÿaùTAÿ2.»Cd=Ö¹m_³Íj2Bü´LMH2]
.dµ£#[?«K-ÿªT2.£: K dTuĀq-[m4³uÕ 2.£ uÏA¼Õ§C¹.d ¯s
: K {£d"q£"-[3¢]2.£-T {£d2!q {£azq 2!qq {.ÖiCdØ.d C£a
A¼Õ§C¹.d ¯s-T {£az|+ ü.ÖiCdØA¼Õ§C¹.d ¯s-Tq {
¯aÐ¯ĂaÐmCd ¯a£ÐC£j
¯aÐ4¯ĂaÐ¯2mµÓd ¦,
8CdmCd_A¼¤ Td
m´_A¼¤2»A¼jØ³u,,[/¯µ¢¸
m´X.¹?u {m´XQm_ ³ujm´XQ¯a£ÐCdj+°» m´X.¹?u {N-A»m´XA[+3Aÿa
-A»-A»ám_³uj:N uÏA¼µÓ¢ {¯ÕgX- uÏA¼µÓ¯24X£l°×CÖHdA¼¯
I-SERVE 68
£±ĀCdA»³u 2±paz2N
a£ 'TAÿ¼24rAÿa`Ö42C¹a+°a+rüm´´2.£ü.d¯ÕCda£Cd 3/_u#2
IL2N:+° P®£l°×?a£[+« »±pA » ¯2+°ü2+°H\2Nm´d `2.»¯Õ .»¯Õ £±ĀCd
l°×?a2A¼4ÙL+« ÖÅu®+rK]mCd2-+°Bº £¯güA»³u 2£l°×+°[´Õ2.dqA¼¾í4r= a¹m+Cds
³uL¶ ;+rdAÿØ2.»¯ l°×2# {£Bº3d£ü+r[_?«§ .d ¯s3dĀ ØBº
+rA¼K [µÓyü ¯ Nÿ¢ {£BºK £l°× -agÖ2N £ A»³Í[ 'd» Cd4ü ¬!q§¯Õ {2?uBºq
-[´Õ2]2N+rK£|+JuAÿ¼ +°ü4qA¼±pC»±paz2Nq -[´Õ2]2N:+° £l°×'l°×?a2 C¹
l°ûB´[qA¼[´Õ2]2N'¯+° jµÓVa2C¹»¯´sL¶¢+r[+« ÖR®±pA2q-[´Õ2]2N
£+¯2+°ü2 Sya£ Bº2C¹»»[2+rÖ+«XLZXa4+° z2A»3+rµÓ 2Bºü2¢ {
l°×?a2 +rĀs -2CdL2] ±paz2N A[¢ l°ûay ³uL¶ _Bº24 ÿª T JN+« ´BBº 2º
m±Āa2Dÿ2.£Bº
£+°´{Bº-agÖ2N3l°×?a2|+ ü2£¯2+°ü_ü2 ü¸ ´{?«§2N+°+°»l°×?a2
-+°aqA¼+¹4r»-N+°L\±paz2N-+°Bº ?«§3+rµÓ»T\H2N£l°×?a£[3Aÿa2.»¯+[
l°ûay+Cds ³uL¶+« 3Aÿa2ql°×2B±paz2N-2A¼|+3d+«2N+«´Bý±pCd£Bº
ü4r3+rµÓ2¢2]´B» £BºCdü¸ +«2A¼ü4r´BCº £Bº+rK'dm±Āùd _ü2.»Cd
m±Ā`£dz {C¹CdµÓVa2ÖzCds2[2´{+[ {£Bº+°+°[?ua4r» +«2A¼l°×´BºBº2ÖzA¼ü
¾´?u§Bº
£l°× /CdĂ+°Cd ¾´L\ 'd 8 C£B¹ .dAt [ 3d Ö2!q +«2N+« N4r »
.d¯s {2Bº4r»3dÿªTJA¼.dX+°ü´BÃBº-N m>A»³uÖA¼N´Õ2>A»³uÖ»
C»Hy.Ö´ q4r[-2Cd =Cds 2S´BÃ 3A»³Í [+« 8J+rqA¼3d¯ Nÿ l°ûB.ÖA¼a
qA¼
£l°×/CdĂ+°Cd L2Cd¾´L\£¯2+°ü_ü2.»Cd »´Ë a±Ā[AÿL¼ 2]£Aÿaül°×L´Õ2]
´ÕBº4 ÖCdü mÖ\2] =u4¹u 3d ¯ Nÿ 2] q±Ā 3d m´µ2Cd24r +°ÅÓ¡®
CÖL]Tmµ2X4rl°ûay£+°»3d=A¼#+°[´Õ2]

-dØJwa a"82.»¯s£a"-2Cd=Cds2S+«2A¼´BÃ l°ûBJl°×CÖHTa£qA» ff

-[-Bý4r
3d ;+° [T2 -Ö d24r .d¯Õ Öü¸4r C»a+[ £+¹ Āa2 ¾´?«§ :u
.Ö±ĀBº

m_³ujV¶ T jH :´{Bý´{B» 4as ´BºCd£ >L\ 3üĀØ[+« +°T2.d2Bý Jl°×

Āa2£¯24Cdül°ûB£l°×:´{Bý´{B»4as ¯s£az»4B;+°´{Bº¯2Āa
Ö³Íü¢´Bý +#§l×° ±pazĀ ØUT»3A¼µÓ¢»=Ö[ Bÿº +°C£Øü.»µ¹£|+
3µÓyaØ24r {2N+rK.£u+rü24Bý]£+°AÖi£m4³u 2 ü¸£l°×Öia£4Ø2+°H\2Nff
4 [+°3+Cds ³uL¶.»Cd 'wa2Bº z+°ü.Ö´Õ2.dB[+« £Ej+« ³uL¶AA´{-aiÖ
µ¢¸+rüI¯+£BºJ?«¢Ā2ĀL+°´
m Xs=2CdK.d24r {2#2A¹[aag+°24r {2#2A¹
T´{ü24rT L2.£Bº/A³ua`l°×;+°µ¢¸+°2.Ö´{l°×2A2
I-SERVE 69
UaØ»sUaØCd¦|+µ¦
A¼£sUaØ[sUaØCd¦,
+dC»UaØC» ¯aÐ2
Cd¾kiÖi+rUaØC»,,[/¯µ¢¸
[Õ+« z¯HCd2 ¯s £Bý $#§+ z¯HCd2 ¯s2N ´ÅÓ®+ z¯HCd2 ¯2s N
- d£üK z¯HÖi +`«2]±pC£az3µÓ ;+°? mCd2 z¯HN+r» +rA¼:u2?«
µ¢¸+rü:+°Bº +ü¸ü+ü¸üÖzCds2+°H´Õ Āa£2µÓ2¯2Āa2Öz+°-üCdÖia£4Ø2Öz+°
³uCds'Td[m4³Õu2] z2A¼l°×Ā4A2
3+Cds ³uL¶:u+Ā\2.£Bº

m_³ujV¶ 3 TAÿ¼24r Öia£4Ø2 +°H4r+° Ö4rÿuØ¯2 m±Āa2Dÿ2] 8+r2Cd mÁ»µÓ2 +¹¯2

ÖCd l°×2#3+rµÓ2¢.£uXL4r:+°Bº ;+° 0uPl°×?a2A2?¢¸ [µÓyü24r {µÓVa2
+°[´Õ2.£az= B¹¯ÕA¼¤ ´{aBºCdµÓVa£[ Nq¯Õ z+«s+« ÖR®±pdBº[»ÿuT2.£
-2A¼|+3µÓVa£[m´+°±Ā|a¯Õ»[+°Bº¯ Nÿ¢l°ûay£:NJl°×?a KJaµÓVa£[
m+Bº4rTBý]¾´?«§¢+r2Cda¯2.£a£[+«ÖÅu®aK£l°×CÖHdA¼3³Õua`Ø4abāBýw+i£¯|a_N¤[
8+rm42.»¯Õ um4Cds4rT.£L2.d+°±pC»ÿªCdÿªTØA¼Ðas Td ü¯L4rÙCÖHd {:+°»2Ö Cd"
+°+°».»¯ÕCd´{+°T2.d2BýqAJl°×C¹]W+°TNÿ2.d2Býff-[¯
WBºa£ 3 #üT[»3dC¹:u-£
³uV¶:2A¼¢£Cd´{l°ûB
{2N»Ja:u´Bý±pC£a[7³Õu2.dqA¼7³Õu2]/2!q3l°×?a2¯Õga24r {2B»##§
¯2+°H2] {2B»£B»k =2Cd?« Ö4üw+i£ um4Cds4r 3¢] ¯s Cd´ ÿªCdÿªTØCdsü mĆdØ+°2
+r [Ja.Ö´Õ #[>2:A¼Lt A¼4aÙ £Cd´{ {2N4+°:A¼at ;+°L+°a +°T 2.dl°×2A2
q 2Bý:A¼ta dAÉ».dyā4r¯ÕA¼¤¢+rü¢T³uLAt2ff-[
3d-2Z+°L2.£BºÖ2#»»TA¼at 2 Wud2mCd2T¯ÕLa£ÅÓ¡®u4r;|+ĀL3+rµÓ2¢+«
=\a£2+2CdA¼a2±pd+°;+°L++°a Āa£ü¾´#§l×° 2#= LA¹ £ÅÓ®2ÖR®±pd2
»£l°×C¹]¢+rü¢T³uL2.£
¯2+°uü_u_uü
1a£ zBº4aA»£J¯üg A»³u 2W2]±paz2N4A L8µÓVa2C¹¯ÕA¼¤ ¢+rü¢

T³uL2.£a"
WBº3¥4as]y2NT» z2A¼4r:2mA¼¢+°2ÖÅu®»´{Bº|+ ü2 ¹ d
µÓVa2C¹ {£+°+°-+°Bý£wa a4as´#§ qA¼£ÅÓ̧ #ü£l°×T[´Õ2.dqA¼£
#ü£ÅÓ̧l°×T[´Õ2.dqA¼-+°Bý4¹Bºü4rK¯s2ÿuü4rK£l°×-BºÃ2+rqA¼£ ü¸£?«+
AÖ_bCd4üqA¼
1a£ zBº:AÖu¯2ÿª 2"
WBºĀÐÿª 2q´{Bº {Ð:u2?« Tdü7³Õu2]CÖü¯+¹ ü¯Õ2A»J?«[
7³Õu2.d?u[+« ¯Ð±Āÿª£q 2]A¼©Ā§2C£ü
I-SERVE 70
1a£ zBº-¯ü-ÿª£üTd 2¢»£4rÐAü/£az+°A/A³ua`l°×£Ødµm¯2s £a
A»³u 2q+°±pC» uÏ2+°ü4A¼K-2A¼|+¯´Õs¢+°H|4N uÏ2+rA¼K-2#£a4A
WBºK-ÿªXK|+CÖü¯A[Td2¢Öz2Bý£Aü.» ¯£LC¹ 24r {2BºBº»
2]N'¾í W£+rØü£Ø0uØCd:]yT a`üa£ ¯´Õs¯ d2¢»¯<24r
{£»¯jXKl°×2N uÏ2q[A»¯jXa£A¼+°+°£Ødµm¯s2£L£A¼ 2´?«§2.d+¹
+°aqA¼-Q4r+°
¯Ð ´µVa Dÿm´³u CdØ
-¯´s¯Ă±ĀsDÿ.£+°MX,
µÓ¡m+° Ad´{|aXĀg2
³Õua`jd¦´{a 8+°³u 2¯¦,,
_3-AÿØm_³Íj`2 2mCd2
¯Ð´ A¼µÓ¢ µÓVa ¯2_2Aÿ[ Nq¯Õ´?«+ Cd T uÏ ¯Ða±Ā[ NH ¾´#§l°×2B
{2#£¯£a±Ā¬iA¼µÓØÁa£güCd» m´+rW2´ .»¯s {2?uBº3Cda£Cd :2mNd
mCdüI¯l°×[ P¸ um4A¼tµÓl°×.»al°×2?uBº:?«§aU {Bº[CdØ.ÖiCdØ¯Ðÿu {Bº Bº
- ¯gü¢+ ¯2.dL2.»£Bº :CdBº ;+°B» -» mµÓ¡X£+°Ø2 µÓVa2 q+°±paz£ uÏ ¯2_2Aÿ¼2
{2#2A¼[¯§24r.Ö_C¹2N
-Q4r+°£ĀÐÿª 2¢´vaÐ2[T.dm+° LsµÓ´Õ2]´{Bº£l°×µÓVa2ql×° 2B
±paz2N -´{Bº » .£u +°©Ā§ü ´BÃ ] L+« m_³ujA» {Bý Ād2C¹ TmC£ a`ü ü¸
´{?«§µÓVa£[¯ÀÐ+°L2.£:N£ĀÐÿª 2:umµÓ¡Xm´ `2ĀÐÿª 2+°H¯Õ {£az
+°+°£Ødµm¯s2£L£A[/ ´+«2.d .dy
1a£ zBº4aA»£Jl°×A»³u 2qA¼4+°:2mA¼ ¢+°2¢[£aT jH4Ls2.d q+±° pC»3
+Cds ³uL¶4raT jH=u.dBº4H4ra"
WBº3d£»l°ûB uÏÖ4¯ÕA¼¤ü24+°¯CdØ¯2+°ü¯ÕXg [ĀNÿ2.£23¯ d2¢
»' ³uL¶.dBHff-[¯2+°H2.£3d4BA[+«-4`24r»¯2+°H2.£Bº
-2A¼|+3d.dBº4H4rBº
1a£ zBº:A¼taÖ4üá¯aTaA¼¤24r¯2+°H ¯s¹"
WBº= BýÖ4_ü2m´_ü24r {2!q£Bý¯2+°ü»w4ü¯s2N
1a£ zBº:A¼tL_ü2¯ 24r {2!q"
WBº-´{Bº:A¼tL¯2+°uü[> C£az'Td[a£¢»¯aÙ¢¸ L2CdT LĀs
aµ´-Ta¹Aÿ¼2-»¯aÙ z2A¼¾í+°AÉ¼T
»-u:2mA¼¢+°2¢¢+°±Āüa´#§ùü¢Xa4Cd {2Bº4r {2Bº4r£ ¯Ă Ø ³Ía´{
32A¹ÅÓü¢ ´Bý » £ 3X£³Õu+°C£sÐ[ +Nt ¯´{ L]±pd -2!q
» ¹ mCd
¯Ða´{`«kf-» # a]±pd 6£» £ÅÓ®w+ L+ +°[´Õ2.dBº2qA¼ -2A¼ ü¸ £
´L¯ÕgX3+rµÓ2¢XL|4´Õµ.d2u4r-az±paz2N
{ü+°2!q¯+°jÖT4+°´Õµ.£ü {ül°×+°[´Õ2.d {A» Cdüw+iC»+°[´ÕĀsaz
»A» Cdü+°2!q¯+°jÖ ¹ mCdµÓVa2C¹ {£+°+°£L+«+°[´Õ2.d+°A» ¢+°´Õµ.d2
I-SERVE 71
u4r-az±pd
1a£ zBº4aA»£[>24r´Õµ.£ü»T {£d"/2!q£?« uCdqT?«"£?«3.£a£qT?«"
£?« 3¢.dqT?«"+2.Ö2T L2.d2Bý"
WBºa£ :Nm´¯24 µ ]ym´µÓ+°+°¯2m4³u24r.Ö_C£T
´Õµ.£ü£azK¯Ð´¢+° µÓVa£u¸4r»£?«+ ¹ dA»³Íü£az6C»-TK
um4mCd´2.£[.dBº4ü {3m´´2.d2¢[ Øü ¯Ă¢¸A¼L£L+«a+°a+rüÿªdü
mÿu2Cdü+°H\2.d4ü {3 ¯ĂüAÐa£µÓVa£ü4B3 ³Õu2]£L£L_ù_2Aÿ[
_?«§3a+°s 2Āü´Àüy+¹4ü {;+°´{Bº.d2´4B.d2´4ü {
' ´Õµ.£ü 3+ra£ü µÓl°×sü a+° a+rü4r {2?uaz£?«+« ¯2m+°T2.» ´vaÐ >j
£¯q A[+« +ra`2£?«¢+[?«+« ¯güµÓVa2q+° ±paz£MC¹©ĀkA¼ü ü¸ uAÿ¼ mCd2
{2#2N-[?«++r m+¹AÿA¼ü¯³u>2
2mCxA¼ÿ Cd±pA
AÿÖiaØAÿ¼aj M+°C£¦,,[/¯µ¢¸
J?«[.dBºB[+.dµ+° µÓá . d+¹B[+a+° a+rü a£Ùü£az 2mC£ü 2A¼ü
Cd´¯ĂüA£ü4?«§ AÿÖiaØ z 2]Aÿ¼ajMüCd 2?« K3/±Ādq
ü4rÖCi » ´Õµ.d2-»N3 ³Õu2.d_Bý£Bý-ÿª £[+«CÖü¯2s NCd´Õ C»:Cda ül°×
8JCÖHdA¼'´Õµ.dT a`l°×£Ej+« ³uL¶µ¢¸+rüI¯l°×£Bº
:2Cdlû° £´L¯ÕgX:2mA¼¢+°´Õµ.d2u4r6±paz2N¯
£l°×¯güA»³u 2q»qA¼
3Cda£Cd»
JÅÓ®2C£.dBH£C¹ Ø ³uL2.£Hff-»¯CdØ¯2+°ü2.»µ
A2C¹»Ö+° Bý+«ÖRC»-+°Bº-2A¼L++°[´Õ2.££ÅÓ®2C£4Ls2.£a+rK-+°B¹T]mCd2
>L\2N
+2Cd 2N+« »£ÅÓ®:ÅÓ® z2\ÅÓ®¢ÿªT¢2]Öz+°u4rÖzü.d+[ ]y#¸
+°[´Õ2.£-u2?«£ÅÓ¡¸ ±ĀLg WBº£a L+2Cd 2N+« ¯aØ+«aù¢¸2]a£H
´Bý#¸-[´Õ2]2N£ÅÓ¡®CÖi>¯ WBº£a L+2Cd 2N+«»4rH¢C»H±pCd
N\#¸ +°[´Õ2]2N£ÅÓ¡® £dz WB º £a L+2Cd 2N+« »KÅÓ®¢2] ¾í+«
C»H#¸+°[´Õ2]2N£ÅÓ¡®>ü WBº£a
:u£l°×Cd¢.¹?uCd¢ á ]y2Na+°a+rü Ø ³Ía£ü>L4raz6£¯|a»
mCd23A»³Íü¢8;+°?£A¼[-+¹qA¼-»»+¹qA¼£]ACdj¯āLs+«ÿª242+°ü4
qA¼
-´{B» 4rA¼ :´?«+ »u|4 {£ » TµÓ¡A¼¤Ö 3+rµÓ ¯Ða´{Bý4r {2#»
J¢?«£ÅÓ®_N¤[-¯L2]ÿX+°A»³u2C¹+°[´Õ¯s££l°×'¯§üK8TAÿ¼24r ¹
mCd¢-u|43³Õua`Ø4abāBý+« '>4Cd s-2C£m_³ÍjCdj+°2
I-SERVE 72
:u2?«T»+°2üDÿ2.£ü2!q'Ö4£W2 2?«µmĀs[´LMH ¯s.£ü ³Ía£ d`m±Ād
µmĀs»+°` mCdCd¦µ¢¸¯
a£ ».ÖÁ¼ü.dl°×±Ā©Ā`¹±Ā0uØ2´vwasi2N
Q[ ü¸
.d ¯ÕgCd2+«2.d£´Õ
+°Ð.d£´Õ+°A.d,
¯ÕgCd2m_³uj´Ë» m_³uj
dAÉ¯ÕgCd <2BýCd ,,[/¯µ¢¸
=´{Bº=+°B8Qq»qA¼m_³uj¢m_ ³uj-<2BýCd24r {2N/A¼#§4r» {2N
-[[a´Õ2.£
¯Ð´2.d ¯£Bº]mA¼´{B»¯Ð´2¢.dBº_B» +2Bºü+¹ü]mA¼±Āq]C+°2!q
Dÿ24r-+°Bº8QqA¼8Jql°×2B»8A¹ {#§+°[´Õps2N' um4mCd´2.d2l°ûB-2C»
¯Õ§2] ³Ím´ÅÓd 2A+rÖzCds2-2C£-2<2Bºm_ ³uj {2N
]X|a+r¯Õs¹¯a¹Ù
³u ¯ÕsCdA¼Lj+r,
¯Ð±Ā.dq ]A»£¯Õs
Cd+r.dµhiüC£,,[/¯µ¢¸
µÓ¡A¼¤ .ÖiCdØ2;+°!q {2N¯Õ§ -»Nq» qA¼_24ra» {2N_24ra´{/24a »N
q»qA¼+°ü¢[+2Bº¢.ÖiCdØ» {2N»|a+2BºCd2-2#8JqA¼
'Td2.Ö´B[|+»K±Ā©Ā`¹±Ā0uØ£[m±Āa2Dÿ2.£A[»[a´Õ2.£A[»
L+2CdT[´ÕĀsT
4 [+° '[a£Ð`m´+°a`2/Cdsa£ag2¢ÖzA¼?¢¸ ĀAÿ¼£ a£ÙüĀAÿ¼£p±Ā£ü
2?«TTL2]Cda£Cdÿª ØN.dCdabāC£ü mCd »+r+°3+rµÓ+ruA¼ül°ûB.ÖCi d Ø
¯Ða±Āq -» Td2 JA¼ W ³uL¶ Cd ¢Aÿ¼ |+2mQ+°L2] 3 Td[
[a´Õ2.»2A¼+¹¯2±Ā©Ā`¹±Ā0Ø »+°A ¼É a+° a+rü¯Õ§ ´
m Å
Ó d a
k ´{a¯aĂ 2 4rT¯Ls 2]
.Ö±ĀBº+°AÉ¼ ´vwai
s £+°+°AÉĀa£2µ[ a¹ĀLÖ a»dBº23d-ü£#A[
m´+ra»' ¯aÙ¢>4Cds-»Nq» qA¼-» #a+°a+rüCda£üC¹´{a+«s4r
[a´Õ2.£BºÁag2ql°×2B» Áag2+°[´Õps2N-» #a+°a+rü4r.Ö_C£Bº
4rK ü2¢
T as2ff-»Á[Ā Ø24r£BºBºÿu 2-A»6C»T asÁ¼2[a£Ð`

´
m + a° `
´vaÐÿu42¢¯aÙ ¢µ¢¸+2° ¢¯?«4r ]y2N

8Jql°×2B»8A¹;+°?« {#§=2A¼l°×+°[´Õps2N"ff-»m´µÓ l°×¯ Aÿ24r-TA¼Ø

3d P®T L2.d¢Cd£BºA[+¹¯2T´WyA¼±Ā0uØ »+°AÉ¼¯ a¯aÙül°×¾í4r
Ā4Q¯Õ .Ö´¢Cd£Bº
3+°AÉ¼ ¯aÙ¢m±Āa2ÿª2+r¢C¹2N2SA+r4ü¯aÙü3da£¢»
3 +°AÉ¼ +¹¯2 ´ÀL+¨ 4° r £Bº+¹ ¢Cd£Bº A[[ A¼Õ§¢ ¾´#§+[ ' ´Ö 2Bº ¯aÙü 2
¯2m4³u 24r´LMHAt2-2A¼¢ ¯aÙ¢4üµ¢¸+rü¢mÁÿ24r´vaÐ+°AÉĀa£2µ»
X´ÕX´Õ.Ö±ĀBº
I-SERVE 73
'm´´2 .d2¢ {A¼2C£.ÖCi d Ø»4+°= Ða´{#§#2qA¼ .£ Bº2qA¼£Bºm´X£Bý+
».ÖiCd£Ø»f-»¯āa`¯Ðd24r»+°ü4C¹2A¼£Bº+°+°;+°Bº .d]y±pdBº[;´{l°×2!q
.ÖiCdØ».d]y±paz2A¼[;´{l°×#§ - {Cd2N-N[>24r.d]y±pC»m´´2.d2¢8;+°UJ
m_X+« {2BºB[+«JüqA¼:N¢+°TaA¼¤2+°+°= Bº a`«2.dBº2qA¼-[;+°T]mCdÖ
Cda£[:+°Bºm´µ» Ó ¾´?u§Bº= Bº a`«2.dBº2qA¼4+°= Bº´{#§Bº2qA¼£Bº] L+«
;+°T2Cd #.Ö±ĀBº
CdA¼¯ÕsdCdĂCdØ2
CdA¼¯Õsdj©Ā,
dA¼ØAÉ»[VkC2d
CdCdsAÉCd2m´X¯ÕgCd,,[/¯µ¢¸
¯CØd 2 +r[A¼2# 8Q qA¼ -¯CdØ2 +r[A¼2# l°ûB 8Q qA¼ = Bº A»[[ =u
[akaz2.dl°×2!q£Bý+« -N-u {2#2N-[
Q[[-TA¼ØC¹¯ Ðaz2.dBº2+¹¯2¾í ¯aÙü¢3d+2Cd T a`:.£yBºA[[
3d #ü¢»T2A2¯
T´WyA¼±Ā0uØ´ÀL¨+°
WBº a£ ¢+°2¢ = L-ÿª 2 £LN -2A¼|+CdCdsÐ¯ÕgX[ 4L2]a+°a+rü £Aü

_düA»a£az= LK+rA¼B[+«JüqA¼:+°Bº á¸.Ö´l°×2B+°ùA¼4ÁCd ½mC£2X+°
Öiµ}Õ+°3aÎCd.£a£Ð+°£Aüm´¯+«s CÖ.£yaA¼¤2 á£.dØ24r.Ö±Āa;+° ¯ÕA¤2C£[+«
CdC£+°!q§¯l°×2!q£Bý+« -u2?« ´ËHCd» +°[´Õ¯s2N-2A¼ ü¸ ¯ÕA¤2C£ül°×+°#§_Bº+°
´2BýCdüC¹+°H¯Õ¢Cd4rT.£L2.£H
CdCdsÐ»Cds¬i´2BýCd¬+°BºAal°×C£a"ff-[¯2A»³u 2.d ü¯Õ´[qA¼£ÅÓ¡®8 uX¢

6£.£u-aA»4r[m´X uX¢=2A¼a¹+2A¼a {2Bº» {2?ua¯
CdCÐsd »Cüsd l°×mÁÿ ]³u»T#2!q+r m+¹AÿNA¹©Āü.£u #l°×+` 2« ]±paz {2?uaz
£am´µ2Cd24r {2?ua
£¯Õs+rØ.£¯Õs+rØ
Cd©Ā§©ĀÖiN+r¦,
¹>Ï Aÿ¼a£.£a£¦
m´Õd ´µÓü£N¦,,[/¯µ¢¸
£¯Õs+°CdÐs 2 ü¸4rK 3¯Õs+°CdsÐ2 ü¸4rK £a Öz2Bý .ÿ£2A¼¯´{ -©Ā£ü¢ ´Bºa £L
m´ as Aÿ¼a24r £L £l°× ¯l°× a24r {2?uaz £a á¹´+raMüa4r {2?ua
-u2?«£L[u4r´LMH2]£LC¹ ¯³u2.»d H
:u-2Cd mCd2.»Cd£L¢-¯üA¹©Āq {2Bº [.Ö´q2
A¹µq Ó £A¼CdØ
[CdØ2 ¯»Cd ¯>,
I-SERVE 74
¯üg A¹2CdÐ[a£Ð`2
µÓÖi¦´L³u|amCd C ,,[/¯µ¢¸
] ] A¹©Āü2!q £?«[ ´?«§2.d+¹l°×2B 3 ¯CdaBýk ¯T2.£H ;+°Å» Ó C£
3mµÓaz2]¯Cd aBý¢¾Á¼t¾Á¼t A¹©Āü£d[CdCdsÐ uÏ2qA¼[C»HC»-Cd[[Öü¸Öü¸4r
NH»dH
1a£ zBº 4aA»£ ¢?« {ül°× :u ¯CĂd 24C£ÐN /±Ādü {2Bº .dy £?« ü¸
32A¼2+°ü4 .dy Lm+«T+#+rA¼ül°×:»Jq {4A£?«+« A¼¦<2=u±pCd2N"¯<2
=u+°ü4Cd2N"
WB º a£ ¯<A¼¦0uÿª 2 .»y¯L+« {ül°×4rKm+«T+#+rA¼ül°×4rK +°4 ujA¼ül°×
4rK¾Á¼tÿqA¼2qA¼
¯±Ās£2dA¼4Āj+°2
»A¼2¯§ ¯CdÐ.£,
+° 4uj2l°×a£Q£2
C£A¼4At »A¼,,[/¯µ¢¸
l°×¯l°× aÖ.daj2 {2N 2[mA¼¢ {´{BºA¹ ül°×BýC»¹.dü¸4rüü
J ¯s¹=2C¹+2Cd ¯<A¼¦< uÏ2+°ü4C¹2N +rü4ujüÖzü+°üÖzA¼¬i£?«+«
4B:u2?«¯Ðü¯<A¼¦< uÏ2/2#2N
J?«+°2!q +2.Ö2¯§Ö:2mNdü4ü´µÓ¡´+rØA¼üA¼4Ùal°× ¯s:2mNd¯0uü
l°û £?«+ ¯ » ¯<Cdµ}y2mA¼+# Ö¦ µ¢¸ :2mA¼Bý ¯< +#+° ¯<
;+°!q :+° _2Bºa£ÅÓ¡¸ ÖzA¼¬i U {ü ´L¯ÕgX 4rBÿº ¯´Õs¢+« ÖR® +rüu4r {2#2N
[mA d£2 +rù2¯Ð¯C£s .duA¼d¦µ¢¸
4 [2.d ü¯ÕTd28T#2!q'a+°ÖU {ü2A¼L+=2C¹+2Cd¯<A¼¦< uÏ2
{£ »CdaU {ül°×T»+° uÏ2 {2B»- +rµÓ2qA¼
+° +° » {ül° × mCd »
' >4 C d s ¯ C d Ø " -¯ C d Ø "ff -» T.£a `

/Á»W2´_BºC¹2N¯
1a£ zBº4aA»£µÓ¡A¼¤£¯Õls ×° ü+2A¼a£a£ÅÓ®A¼Õ§ ¢+°2?«+« +°[´Õ2.dA¼ 4+° CdØ »A»
qA¼:+°´{ajül°ûÖ+r[+m´¯+«s=+°Bº {2#2N":u2?«£¯Õsl°×ül°×'¯2ĀaA¼¦<2
µÓT2.» /±Ād28AÖi£ {2A"
WBºa£ :+°Bº;+°!q+«#l°× {2N=2Cd£¯Õsl°×¬i£=2CdA»³ÍCdj£A¼¬i££LA»³ÍCdj
ÿu£[+«+ra`2A»³u2+r B[+«JüqA¼=2A¼+°2!q-N>Bº2+°+°£LA»³Í Cdjÿu£[+«
+ra`2 .ÖiCdØ» -[ ;´{+¹£H 3 TAÿ¼24r£L+« 4B .ÖiCdØ2C¹ [CdØ ¯2_2Aÿ¼2 {2Bº»
{2N+°+° 3.ÖiCdØ¯Ða´28T#» T.£a`¢+« £L[m´»µÓ ¾´BýC»-´{Bº£ÅÓ̧l°×l°ûB
-TA¼ØW2]µ¯ÐC£2A¼2üDÿ2.» - +rµÓ2 {2N¯
-u-TA¼ØW2]¯aÐ£Ø´ÕÖ.ÖiCd£Ø[A¼Lc2.»£L+«A¼¦<ÿ ª d m´¯+ s« 4rK a`ÿ
ª d
m´¯+«s4rKq» qA¼-u2?«£a=ü¸´{Bº32A¼ ¯ÕgX¢» {2?ua
-¯ü= Lw+i £¯|a a`2-2!qÿªd2- ¯a2;+°BºµÓ¡A¼¤ £¯Õls ×° BÖCi » £BýA¼Õ§ ¢
I-SERVE 75
a`»] L OE4+°A[[4L2]ÿªd´Bº ü¯Õ´[qA¼;+°Bº>4C»sµÓØ [4rK
+°`
+« ° [4rK-l°×»#!¬Ç » £Bý+ a`2-2!qÿ ª d ´Bº ü¯Õ´[qA¼ ;+°Bº ´{a jü£d[
zjCd2!q a`«2]£Bý+« +Cds >j 0ud2 4+° £Bº 4B ÿªd´Bº ü¯Õ ´[ qA¼
a` « ¯s a+r[+«±p ü¯Õ ¯2s A»Ö »3¢.d ¯s -´{Bºa+r[Cd´Õ 2.dl°×£'¢+°2¢Öi £
±Ā´´ËHC£ü-ÿªT2.d+°CdÁ¼-2A¼ ü¸ aù[4L2]= a+Cds4rÿªd´Bº ü¯Õ2N
8JqA¼
+°+° a`]2Cd Nq¯ÕCdCdsÐ]2Cd-ü a.dl°×2!q {ül°×ÿªdm´¯|+sqA¼¯

1a£ zBº4aA»£Ja.Ö´ÕCdCdsÐ uÏ£[¯2±ĀN2.dl°×£Býü+°ù¬u {2?uÖ+2.Ö2
.Ö´2Bý
4 [+° U jl°×sü ü+°ùü 4L2] Ö+°?« m´+a° ùü¢ Bº £ü4 Āa¸ m´¯l°×sü
.£yaz3ü+°` uü¯Ð2Cd24r£#2Cd#T´{#§+±° paz££?«[´#§_?«§ -ÿuØ¯2.»¯l°×£
CdCdsÐ uÏ2¯ÕN¤2¯s2A¼»Td [+«.Ö´Bº2+¹¯2U j+°sü+°ùü ak>a4C¹2A¼[´vaÐ»
.Ö±Āa:+°Bº P¸ -A» A¼Õ§C¹-A» m´¯+«s[ I¯+.£ya µ¢¸+rü {' ¯aÙ¢Öia£4Ø
ĀAÿ¼l°×m±Ā`2±p ¯£+rØ¬¹ {£az£?«C¹±Ā#Ā Ø {Bý+« l°ûB+°H|4¯2A»³u2
;+°A[[Q[¢m´¯ā#24rm´ĀsT2.£aA[+¹¯2¯2m4³u24r'¯aÙTµ}©Āü.Ö´{l°×2A2
WBºa£ 82.Ö Ń"CdCdsÐ»Cdsü.£uT]mCd24r {2?ua¾í+« -K.»¯s» {2?ua
+rK¢´ü8J.»d a£ÅÓ®l°×A¼d {!q̧+°[´Õ¯s2N¢´ü mCd2A¼dqA¼A¼Ð2A¼Ð_N¤
qA¼4+°A¼dq!q̧+°[´Õ¯s2N+rKA¼d {2N¯CdsÐ4`2 ü¸£L+«3µÓüq {6£3µÓ
4ü£Lu4r»m´ LsĀsa¯2Āa2+°ü£Lu4r {2?uaq[£Lu4r {2?ua
1a£ zBº4aA»£Ja.Ö ´ü+°ùüC¹= LÖi£4as ´#B§ º2ĀAÿ¼Ø Cd2A¼2?ua£"-Q
4r+° Ja .Ö´Õ ü+°ùü 8 B2Dl°×BÖi£ ?«2.d .dy 4A :+° CdCdsÐ uÏü 4as´#§Bº2
=u"
WBºa£ B2Dl°×ü4L2]]2Cd´Bºl°×B2D+°CdÐ2+¹¯Ö£¯|a'ü+°ùüQae+rü2
-ÿuØ¯2.»¯Õ!¬¸C»£Bý+«m+° 24r'ü+°ùü 2#_?«§CdCdsÐ uÏ2üDÿ¯s2NB2D+°CdsÐ2ql°×2B
'ü+°ùü_ü 2Cd24rÖi£3.dL2.»£Bý+« :2+rCdÐa4rCdCdsÐ uÏ2üDÿ¯s2N:+° [>Ö
CdCdsÐ uÏü4Ls2.dBº2-2?u£-N[>24r+°§»Ā Øü+°`24r;+° #.Ö´ .dy
¯aÐ ĀAÿa`24r[>Ö CdCÐsd »Cüsd Cd uÏ£[4rKÖai £4rØ[4rKm´+?° 2« .d+¹£ü»/A»µt ØÓ 2C¹
{2Bºa¾í4r£?«[A.d+» m´dCd2¢» {2?ua
:+° ¢+rICdÖ¯ÕA¼¤ü_?«§ CdCdsÐ uÏ[[4Ls2.dBº2l°ûBĀAÿ¼Ø2+rA¼´#§_?«§ +°Õ
.»¯Õ£Bý+« CdCdsÐ uÏ2q+°±paz£¯ÕA¼¤üüDÿ2.d .dy[>ÖCdCdsÐ uÏ[+«8¯ÕA¼¤üq+°±p .dy
£ÅÓ¡®C£´¯ü4r¹¯2£Ø¯ü4r¹ mCd» {2?ua[.Ö ´JüqA¼£ÅÓ¡®4³u¯gü4r¹
£Øá¯gü4r¹ {2Bº .dy£ÅÓ®l°×:u|4 {2Bü» [d 28QqA¼¯
'¯ÕXg üDÿ2.£ü2!q
]Cff-2!q8T?¢T.£a`.»d H]Cds [CdØ K-N¯aÐ £Ø´+° K

A[¢- d£üq K-Ná£Qÿ2+rA¼K:´?«|+.£uĀa¸ [a´Õ2.£'Td 2
¯Ăl°×u4r´?u§ü2!q ³Ía£ d`2-» á4ü'¯.£yām¯s » 2]/±Ād2'
I-SERVE 76
Td2¢Q[[T2]m42AÉ¼2qA¼J¢?« Ö4Ø¬iWØül°×Q[[¢Nÿ¯s {2BºBº2
¯Ðÿu 2
Q[¢».Ö ´Āa£2µÓ28T#2!q
¯Ðd2ÿuÐ<Ø2µÓVa2¯Ð2
´vaÐ¦¯Ð±p ³Í]C»¦,
:Cd /C£g£¯sA¼
¯Ð±ĀCdĂÐ±ĀCda2 d,,[/¯µ¢¸
³Í.ÖiCdØ2Öz+°mÁÉ¼ ¯Ð´»³Õua`Ø4abāBºq+°¯Ðd2ÿª {+°ü¢+°ü ]y#¸4r3
¯Ðd2ÿª {¢2]´{#§+]y£ÅÓ®» 2C£
42CdJA¼4BºÃ+°?«§2N34BºÃJA¼l°×a´{q]2NA[JA¼¾¯üÖzH]2N: K[ u[+«
42Cd+°2!qDÿ2+r {6£A»[+°N»a»a4r» {#¸+°[´Õ2]#¸4r 2C£»a »a 4r
+°[´Õ¯s£2-2A¼|+=2Cdm´dX2]£ ¯Ăám_³uj¢+«m´¯L2.dBº2qA¼¯
»;+° ¯Ð´2¢ÿu42 P® +¹¯Ð´2 {2N 2
um4Cds»a
¯Ð´2»aff-l°×2#£2[ u[+«'wa2Bº;|+CdH¸+°Bº´{¢2] ]y+° ü´Õü¸u2?«T
3Cdq̧ -TA¼Ø3-TA¼Ø q̧/;|+;+° ]Cds um4Cd 4s r¯Ð´24r+°[´Õps2N um4CdĂ
Ð±Āü Aÿ¼Ø¢-2Cdl°×T2]ÿqA¼2qA¼¯
1a£ zBº4aA»£ um4Cds¯Ð´ -»T»a»am´´2.£ü+r+°±pC»¢+°2¢-T»a
-» -ÿªX=u+°ü4C¹2N"£l°×CÖH¯Õ2Cd¢mA¼§»aA¼µÓØ2»a+°+°» ¯Ð´mA¼§
»a¯Ð´2»a P®¯Ð´mA¼§Öz+° um4mCd´2.d2¢A¼µØü»amA¼§»a:N ¢?«£ÅÓ®
-ÿª 2 J|aÖ -»+° dzl°×sü .d´Õ2] :u2?« ÿqAqJ q K mA¼§4r A¼µÓØ24r
um4Cds4r¯Ð´24r+°[´Õ2.»N µÓ¡A¼¤ ]C»s[[a´Õ¯s£a l°× -N-u+°[´Õ2.d+°
±p B[+« +ra`28T?«"
WBºa£ ¯?«4r.Ö±Āü2!q3+ra`2mÿu2C»
3¯Ðd2ÿª 8£d2
]£jmC»ÿuX¯aÙÿu¦,
´L uÏC£¯IĀCd
m_¾³iuj ÿª X+°ùC,
8¾i CdÐ´L uÏC£
mÿu[sa£j»X+°AÉ¼ØC»,
>4NCdØ.dØC»TAØ
A¼µÓØTCdØ´ akØC»,,[/¯µ¢¸
/µÓ¡A¼¤]CdsTd 2¢>4Cds»mÿu2X³Õua`Ø4abāBý al×° l°ûB {2Bº» {2#2N6C»
'Td2CÖH ¯s3¯Õ§mÿu2C» ám_³uj6±pCd2NCÖHd+°±pC»-A» ?«§ mÿu2X- {Cd2N
A[» µmĀsü¢ d-2?ua¢+°2¢>4Cd s -2?ua- uÏü-TA¼Ø-2?uaA¼µÓØ2
-2?ua¯
' Td[ -ag2 .»¯l°×2!q ŃÉ£ØN ´2.d ÿªC£ü4r +°[´Õ2.»A¼2C£ µÓ¡A¼¤ ]C»s[
I-SERVE 77
C»H±pCd2N¯Ð´¢+°2¢µÓ¡A¼¤ ]Cds -+°Bý´2.dªÿ C£ü4r+°[´Õps2A¼[¯üÿ2ª 4r»-a2g .»¯ +¹ .dy
Q[_?«§-+°B:+°Bl°ûB´2.dÿªC£ü4r+°[´Õ2.»NµÓ¡A¼¤]C»s-[C»H±pC¹2N-u2#´{Bº
:+°¯Ð±Ā[+ um4Cd ls °ûC»B8T?«"-2A¼+| 'm´´2 .d2-2C£;+°¯Ð´2-[» z.Ö_Cd£2
¯
1a£ zBº4aA»£-TA¼Ø±pC»4rK>4Cds ¯CØd »»mÿu2X±pA¼[Ja2#£a4A L
'-TA¼Ø=2Cd+rü2 {2#2N"8a´24r {2#2N"=´{Bº±pCd2N"=u±pCd2N"
WBºa£ -TA¼Ø {2Cd+rü ´2.dÿªC£ü {2?uaz-T {2Cd+rü ¢+rüK
{2?uaz-TA¼Ø4ü- uÏüA¼Õ§¢-TA¼Øl°×£µÓ»qA¼£ÅÓ®l°×ám_³uju4r»-TA¼Ø
4B µµÓÐCdÖN ' Td 2 u4r -ag »Ø2A¼+¹¯2 Kl°×
T´WyA¼±Ā0uØ2f -» +°AÉ¼
.Ö_C£T
T´WyA¼±Ā0uØ2
'TµüÖ3+rµÓ2¢;+° ü z¢¸+rü¯2´{?« 2?« a¹mX¢+° ¯2´{?«

{2N -+°Bº 4B >2_QÐ´2 u2?« QÐ´» ;+°?« {2N -+°Bº
CdCdTXff -» ¾Á¼t

´#§`2 ;+°?« {2N CdCdTX -2!q T¯sCdÖ ´LTX 4üN A2?¢¸
T´WyCf -» a£$
{2B»£Bº

T´WyCf-2!qTµ}$ BÏ iÖ ´2BýCd Bº
Tµ} `´µØÓ .»CId XT´WyCff

Tµ}24r.d¯sm´ Ls2.»£Bºf-[ {ØCdXs ál°×Cd4Ù#§4r»3a£$ 2]´2BýCdBº
JaBº¯ agBº6.dm+° Ls4r {2B»£Bº
-Cd[+« A» Cdü¢ -\ -2!q .£u :§2 +2.Ö2 d¯Ă ÅÓ¡¸Cd +Qt -Cd[ -\
/±Ā¯l°ûBu4r¾´L\2N
:u {2Bº4r;+°a¹$CdaNl°×2];+°4Bÿº.£L ]y

³Ím´ÿªCda¯ zmA¼ Ia2¢Jaa£>Øa+°l°×Bý4r8a£#.»¯ÕJĀ 2CdBý+«

>Ða2 ]y³ua¨£Cds4r a`«2.£Bº3Td 2CÖHd4r»A¼+` « Nl°×l°×a+l° ×° Bý4rJa8a£#
.»¯ÕĀ 2CdBºCdaNl°×l°ûB3m+°T2.d+¹£ü[A¼2BÖC£sBºA[[CdaNl°×m´>ü
ØX|a+«2.£a ' ¯2A¼ .d¯+[ -2Cd al°× -`\ ´Bý { µÓmCda£$ü AÿÖiaØ2 ´{2$+[
.£#ABºü.»¯ÕA¼+«`Nl°×Ā 2CdBýk .d2 ´µa

:NCÖH¯ÕJa´Bº ?« Nl°×l°×8a£#.»¯ÕĀ 2CdBº'µÓmCd {ü2A¼LK»»

-`44!q§Ās[m´4 ubāü´ül°×CddzA¤[+« _düA»a£Bº+rKCdaA¼+«`Nl°×¢¸ {2B»
µÓmCd {ü8+°Ö:Cd[BýAL¢».d2 ´µa»Cd´Õ2.dl°×±ĀL±pazJA¼4ÙL+« .£yff
'4Bÿº.£L #ü´vLs +rl°×2B» a¹4Bÿº.£La´{Cd´L4w Cd+s .£yBº-Cd
¯s»

m´ÿªm´ÿªµÓmCd ¯üK8+°Ö J/Cdsa Nl°×Ā 2CdBý JA¼+« A¼2BÖC£saz-Cd

¬2q¬Xs±paz ¯C¹¯³Í±ĀL±paz a£>Aÿ[¢+« .»y¯s£Bºff-[.Ö±ĀBº
T´WyC a£$ 2Bý´BºCd4L2 ] ¯£Ćd ü´ÕH]dzA¤[+« ¯ÕA¼¤2+°2Bº[3 uÏ´Õ¯s
I-SERVE 78
{2Bº4r»;2?«[2B4.dyl°×uùüC¹ÖCdsa¹BºCdµÓVa2C¹/CdsaN+rĂ 2CdBº¢´H+«
m´»W2]a£$l°× ¯L2]µÓmCd_ü4rüCda z+¯s£d[44¹Ùü¾´?u§Bº
a£$ -Cd[[ )A|ay ¢´q a¹ £a£s ³uaBº áw4Cdsl°×2# ]y µÓmCd ¯ü ´{a
m±Ā+ra£[A?«¢´H+«m´W» 2.»µd[mÁÿ 2mCdü ¯£ü-´{B»m´X´Ë#¢[ 4Ö
{£a[TT2.£Bº
a£$-2A¼L+AÿÖiaØ2.Ö´Õ
Ja2C£ vØ³ua.d.»¯s {2Bº2Bý»[´{B»Ā2.»¯Õ .»yĀsff-[

.Ö´Õ¢´H+« ÖR®±pdBº
¢´H+« ÖR® a£$ Ā2 .»¯Õ ¯a£¯L -\³uÄmCdµü¢+« ÖÅu®Bº -+°Bº -\A» {Býk
-Ly2]:um±ĀLg2.£Bº

-\A»£K-m4³u _ü2 ü¸ d¯Ă {a¹$ü¢JaBÖki T>2Dÿ2];2?« .»XC¹

£ü4Nl°×ü>az2]8+°.mdÿ C£Nÿ´X dØ=NL2]£ÅÓ®:´+rÅÓ®C¹-`4A|+µ
:´{Bº d¯Ă R®2N'Cda`2¢µÓmCd {ü¾´m!q\±paz¯a£¯L£4a2¢»m´»W2.£a
:´{Bº>az2.dB2º +°2§ ' d¯Ă¢)Bý±pazUT2.dB2º Øa2g +°+°A»£»;+°[a k d [+«
.£y£Wa¯Ă»L+«¯TAÿ¼4rKl°×3³X.»ĀsKl°×Cd´Õs +°H\C»Kl°×A¼d +°H\C»£l°×
;+°?« +rA¼£ü4CdµÓVa£ü: {Ð3µÓVa£üC¹£ü4Nl°×ül°ûÖR®£ü4¯ zmA¼Ia£ü
A+r£a£ uØ[´{¦m´X©Ā´.»¯l°×2?uff
:u-2#»a£$-\ uÐüu4r¾´2]Cd z2A¼l°×;2\[_ba24rCdCdüCd»
+¹ ¯¯l°×£Bº CÖ\ Cdü ¯a£¯L -\ 42Bº2¢ ´Bý2N 3µÓyaØ2 3 Öz2BÖ2 4B -\¢
+rH±paz2N
+Nt ¯´?¢¸» -u3a£$µÓVa2ÖzCds2´TmCdÖ³uÄ 42Bº2¢+rH_BýAÖi±paz2N
:2Cd¢3-\ uÐü¢¸2]ü4aT´WymA$ü_d?«+« .£ya£Lü4L+µÓmĀsm¯sµÓl×° sü
mCd»4r+°TTAÿ¼N£ØdzAÿü4B-\ uÐü¢¸2.»¯2m+°T2.£az
3ü4a-\A» {Bý+« ¯L2]¯a£¯Laà242¢+«A¼|+µa£LAÿ?«+«µÓmCd {ü
Cd#§+¹q+°±pdaCdÐa¢»µÓmCd {ü+¹#¢2]¬i?«+«ÖR®±pda+¹#A?«A¼4ÙL2S8
Nl°×£a3Nl°×l°×±ĀL±p Bº2m±Āa2Dÿ2.£aTWymA$üü4a£ÅÓ®Cda zl°×2#
£ü4Nl°×ül°ûÖR®±pdaü4a£ü4¯ zmA¼Ia£ül°×.»L-+°Bº P®a£>Ø Ø ¯g
.»¯Õ+2Cd +rü2¯Ðd24rC£»-+°Bº {2!q 2]A¼[ÿuT2]C£»3dNl°×ü¢a£>Ø
[aÐ³u`.»dBº2m±Āa2Dÿ2.£a
3d m±Ā2C£ü¢ { T´WymA$ü 3d m±Ā2C£ü¢ {2B» Tµ}©Āü ¯Ðd24r
´LMH2]3m´+°X½2A¼a£Øül°×´{ü+«2]±pCdT¹N2.dĀ4ra
4 [+°:+°Bº+°TdzA¼¤ ak l°×¯aüÙ µÓCm d ¯ £úd£[ Lk2.£B[+«
¯a Ù ¯ zmA[ Lk2.dB[+« ¯a Ù 3dNl°×ü¢ {2B» Tµ}©Āü
Lk2.dB[+«2]¯aüÙ T[Ö\2.£BºJ?«¢+°TC£Ð[±Â2\2.£Bº3£?«
A»µ ü ´ a ¸ uCd ü ´ a ¸ ÿ 4¹R+° ¯Õg X 4 C d ü ¢+r.£a£ü -Aÿ ¼ Ø d 2
.»dA¼ü.dl°×£L+« ' ¯aüÙ ¢ -±ĀaÖ ¯ .£a2 {2N 2 »A2Cd A¼Õ§C¹
-Aÿ¼Ød2.»¯s£24+°3T a£ü ¢H+«±p Bº2qA¼6C»'+°T' akü+¹¯2
¾Á¼t¾Á¼t¯aÙü=2A¼l°×T[Ö\2]#§"-TA¼Ø ü¸/A¼bāT2]m´´2.d2=2CdTĀsa24r
I-SERVE 79
+°[´Õ¯s2A¹ =2Cd ÖiTAÿ¼Ø ÿLª Cd24r +°[´Õ¯s2A¹ u4r T L2] T L2] ] L+«
'
ÖzCds 2C£TAÉ»Øff-[[a´Õ2.dB[|+' ak-2C£.»¯s£Bº´vaÐ2E¢±Ā0uØ2¢
dzA¼¤ akTĀsa24r.»¯Õ] L+«
:2Cd´Ë¢a24r+°[´Õ2]'dzA¼¤ 2C£Kmÿu2X¢
ÿu4»ff-[¯a¯ ÐIA»T.»Cd.Ö´Õ 2.£Bº3ÁX
¼¤ »:+°Bº4B+°T-¯L2.dA¼ü.dl°×£Bº
-2A¼|++°2?«+«+°[´Õ2.»#2Cd al×° 4üÿªÿu4Tµ}©Āü:u Lk2]:2+rCd´Õs+°ü4+°
+°2?«+«+°[´Õ2.d[¯+°j¢+rü4B-TA¼Ø¢ÿu4rq[-T4BTAÉ¼Øü[[a´Õ2.dBº2
+¹¯2¾í+°AÉ¼=u[aÐ³Õu2.d¢Cd£B¹:+°4 [At2
N42Cd A¼ac».dyā
WBºa£ 3TAÿ2¼ 4r;|+A»³u 2¢2]ü4L4rSH3T´WymA$üü4a£ü4

Nl°×ül°ûÖR®;|+a+°Ö3¢.düC¹;+°m´+°a£>ØĀg´.»¯l°×2# a¹m´+°¯Tµü24r
{m´+° X½2A¼a£Øü´LMH2.dl°×2#£ü4¯ zmA¼ Ia£ül°û.»a£a= L+« +°[´Õ2.»
A¼µØü£L»= L3µÓyaØ2£LA»= L32A¼2£LA»6££ÅÓ®3¢.dü¢ mCd2;|+
ü+°`2+Ā4C¹2N
3¯ zmA¼Ia£ü¢l°ûay[¯Qae Ö ¯ zmA¼Cad 2 4rü 2+°-2Cd+°2!q¯QaeÖ.d´{üC¹
.d¯sl°ûay3a£$üü4L+3¢.dü;|+a+°24rĀ4raz

-wa|a-\A» {BýÖz+° am´ÿu 2.»CdN Øm´ÿu ¯2´ÖaAÉ¼2=+«=2CdA¼a2

.£y2"=+°Býa£>Aÿ["=+°Bý¯ zmA¼Ia2"' Aÿ¼Ø¢=Ö[T2Cdü"'¯ zmA¼´{+üCd
=2Cd":NA?«C»8 z2N"

¾Á¼tü .Ö ´ #ü m´+ra2 ' /´{ ¯ zmA[ A?«C» Q[+« wa?«§2´{ ´L `2¢
´¸+°QÐ´2 {2NA[A?«C»:l°×a¯ ¯ zmA¼2 {2NA[A?«C» a¹QÐ´23¾í a¹
¯ zmA¼2:u8Bº¯ zmAü8BºQÐ±Āü {£d2#£a
+«d IĀØmCdT¯Àsa£k
A¼µÓØmMLd CdC£,,[/¯µ¢¸
T¯sL2]Tµü24r {'A¼µÓØ¯2Á¼ =2Cd?«AÖi {2#2N"
'QÐ±ĀüKA?«C»8 z2#2N"-+°Bº
+«d I+A¼M£ĀØC
»d2.»CØd a´Õ` ,,[/¯µ¢¸

A¼µØq¯Ða´24r4ü' d-+°Bº=u2?«AÖi {2#2N"=2Cd?«AÖi {2#2N"

: K 2¯Ðd24r.dBHQ[+¹¯2-\A» {`qkm±ĀLgAt2ff

3 ü4a T´WymA$ü -u ;|+ a+°24r 3¢]2] -\ A» {Bý[ ;|+ Ia4r ;|+
ĀL4rAÿØ[2.£a-\A» {Bº-m4³uÕ 2]£ü4a±Āü¯ÀÐ+°L2]ü4L+;|+ĀL+°[´Õ2]
82+r£¢+¹a+¹£d£ff-£Bº
]mCd23ü4a;|+ a2+¹a£a

¯|aµÓÐa£´2.dÿªC£Cdj+°Ö'A¼µÓØ uu[] a2?u.dBü[£l°× {2NA»£'

±Ā2.dÿX+°A»³u 2C¹=2Cd al°û.dBºBº2ĀAÿ¼Ø Cd2A¹-2Cd al°û'A»³u 2C¹».d´Õ2.d3
I-SERVE 80
¾íQ[+« ĀAÿ¼Ø2+r[A[[ 2mCd dÖA»³Í[£l°×+°H2]A[C¹.d´Õ2.d3¾í
A[+ĀAÿ¼Ø2+r[A[[ ¹A»³u2C¹.d´Õ2.d¯güm´´2.d2=u {2#2A¹¯+°j m´´2 .d2
=u {2#2A¹+ra`m´´2.d2=u {2#2A¹-K£l°×.d´Õ2.d:A»»+¹|a a2A»£
Kl°×CÖHd[N8 z2N"Ö4 ¯ÕA¼¤¬i ³ÍCdjül°×=2Cd al°ûĀAÿ¼Ø Cd2A¹-2Cd al°û
£l°×'µÓVa2C¹».dBü[ {2N3Cda £Cd ¯ĂC¹».dĀs+rK-u2?«¯ÕA¤¼ a£Ùü¢
±pCd2!qµÓVa2a£H±pCd2A¼K CdØ { ¯s2A¼K.Ö_C£a-u£l°× a`2¯2ÿªT2.dl°×2Bº
4r+°£m´d `2+Ā44r+°ff
-\A» {Bº ü4L A¼4Ùa£
CdAÉ¯sff -»¯Õ -2Cda£gÖ ±pdBº a£Bº CÖu¸a| ¯L+«

=+°Bý T´WymA$-+°Bº ¯ zmA[A#C£[_düA»a£Bº 2mCdü2C£-BºÃ2_BÃa-N
m´ A¼2-£a+2A¼a8Býy4¹ü.»µa6£¯|a8T´WymA(Cd4ÙqA¼-2A¼LK)ALy
CdÐa¢ .»yĀs [.dy.Ö´Õ£aü4a z2A¼l°×Ā4ra
¯ zmA¼>ü2 A¼4ÙL+« .»|a¯L +« -\A» {Bý m´ÿu 2 ü¸ £L ü4L+ N Ø µÓl°×sü
¯2m+°T2.£az£a»üJA¼ Bý]!q̧ KÅÓ̧ JA¼ 4BBº Bº2m±Āa2Dÿ2.£al°ûB ]y
´L£a2 3\±paz2N a£$ü Ā\±pda +2Bºü A?«#¸4r Cda24rü A#l°×2#
z2A¼l°×ÖR®±pda¯Bý42Bü ]y´{Bº4BýÃá+°üu4r z2A¼l°×A¼+«\a\a£XL\
Ā\±pda +[ .¹#¸ ¾Á¼t Öz¯ÅÓ¡® JÅÓ®[ T2|4µaz 6£ JÅÓ® Uak2 .»¯+¹q+° P®
+°|+µaz -u2#´{Bº +Nt4r mµÓ -[´Õ ¯s K?« Cda24rü JA» ´Bº +[ TmµÓT2.£a :u
Ā4Cd3a£$ül°×]mCdT]mCdÖ-ÿª£ü=A¼wai£az
Cda¯ zmA¼2¢ z2A¼l°×Ā\T´WymA$;+° Öz¯H´#§l×° 2NA[C¹>L\
¾´4u#¢'a£$¯ zmA¼2¢+°H ¯424rNA+r+#§l×° ]y-+°BºA[[»ü|+¯Õ+?u§Bº
'7´{¢-CdÖR®+°£Øl°×_2¢´BÃBº-+°Bý 2] P¸ z2A¼l°×Ā\ P®¯ zmA[
A?«m+Á2.dQÐ±Ā[+«ÖÅu¸Bº-+°B+°a£+°¯Bº'dT2|4µBº+rK:Cd£Bý±Â#§¢[
= z+°üTa4!q§¯Õ±Â#§ Süy+[_d?«+« .»yµBº3AÖ_bC¹-+°Bý m´>ü:Cd» Cd l°×
a£$+r£ü[+¹al°×£a-+°B¹=[TN¯2 CdĂa£üa£>Ø2.»¯Õ P®m´d`2Ā\2]
:Cd»aáÐCd2A¼4ÙL+«.»a£Bº3áÐC£[+« /Cdsam±Ā2C£ü¢;+°-´Ăa¯ ü¢´BýŃ
¯2 CdĂa£ü4Bý±ĀBº3 Cds¢2]C»a+[ P®m´d`2Ā\2]±Āü¯ zmA¼Ia£[+«.»a£Bº
-+°Bº-´Ăa¯ü.d¯Õ;ÅÓ¡® L]±pazBÖ¬ib¯2 CdĂa£ü£LC¹4B ý ´µBº
A¼+`
« ¯ zmA¼2¢m´d `2Ā\2]T´WymA$:l°× ¯ zmA¼2A+r[a£#2+°24rm´d `2
Ā\2.»µBº+rK-+°Bý d+°4a2.»|a¯L+«-+°Bº {2B» ;+° d+«` +« « :Cd[JA¼ Ö$´{?«§
M+°a`
2mCdm´Ö 42.»¯2Õ N:CdA[+«o2\±paz3Ö$¢+°T+rl°×2B
Xa4Cd ;+° .¹# A¼+°m´ u´X µ±Ā[+« 4wai£Bº 3 µ´ ´ËHCd24r µ+°QÐ´2¢ dl°×Bý4r
2A»Å¡Ó ®UTCd2Ā\2.£Bº3¾í-\A» {Bý-m4³u 2 ü¸µ´TÖ.d2>L\2N
´Wy ¯ zmA¼2JA¼m´d`2Ā\2]a£$;+°.¹#
»A» Cdff-»-Dÿ 2

4ü;+° .»´ T2\2N4rKULk2.d+¹q+° +°+«2N3Cda£Cd AÖi Ö42 ü¸ :Cd[+¹4aBº´+«
.»X+°2N2N:Cd;Bº´{4rA[J´{JNw++«ü `¯ zmA[A?«µüjEQÐ±Ā[+« .»a£Bº
-+°Bº´+« M+°a`TA¼ØĀNÿ2.£Bº-u´l°×üC¹3Bºl°×2#Á»ÅÓ¡®4Bý ´µBº-+°Bý2]
I-SERVE 81
z2A¼l°×Ā\ 2Aÿ¼aáÐCdm±Ā2C£[+«ÖÅu®Bº-+°Bº 2Aÿ¼a-»-´Ăa¯l°×o2\±paz;+°
a¹$4Bý±ĀBº
/Cdsa¯ zmA¼2¢/al°×ü¾´?«§T´WymA$;+° QÐ±Ā[+«.»L-N±ĀaÐIá»µÓÐaü
T³Íaÿª T-[CÖü¯+[£L[/±Ā¯Õ2.£BºCdCd Hā Cd24r-Cd[+«-`« N¯ÕA¼ ü¤ -a CdÐ
üDÿ2.£az-+°Bý2]-Cd z2A¼l°×Ā\±pCd {2Bº4r;+° .¹#_24ra dÖ»ü
+°[´Õ2]2NA[¢Xa4Cd {2Bº4r3m±Ā2C£[ _24ra d2 .»¯l°×¯ÕA¼¤Bý+« +¹´2
]y:Cd[[Wum´X 4r |ayµBº-u 2A»Å¡Ó ®£+°-\A» {Bý-m4³u2+°H¯Õ ]yµ´2
¾´?«§¯ÕA¼¤Bý|+A¼d4H\µ´ TÖ.d2.»¯Õ:Cd[[_d?«+« ´2´Õ2.»µBº¯
;+°Bºü4a3¢.dü
1a£ zBº4aA»£'ü4aT´WymA$ül°ûU {Bº;+°!q£ÅÓ®l°× üÿªCdÖ µÓVa2

l°ûB;+°!q-u2#´{Bº£ÅÓ®l°×»a»aa+rü+¹L+°ü´{#§B[+«+ra`28T?«"
WBºa£ ;+°B+ý « +°ü ]y2N-+°Bº+°[´Õ2]A»³Í ü¢£Bº;+°A[[»l°×2#£Bº
+[ A»³Íü µÓmCd {ül°×2#£Bº +[ A»³Íü /A¯À ül°×2#£Bº ' A»³Íü¢
{2B»U {ü= L3¢.dü£ÅÓ¡®.»¯s£a= L Ø ³Ía£ü£ÅÓ¡®.»¯s£a'U {ü2C£
=+°Bý2] .£ya";+°Bý2.» 4A+°+° ;|+U {Bý2] .»yTDÿU {ül°×;|+a+°Ö
+¹L+°ü {2Bü»[d [ 2¾´!q§2A¼l°×JüqA¼6C»' üU {Bý¢2]'a+° Ö
µ0uU {q ´{#§B[+« +ra`»T?¢ +2.Ö2 3¢]2.d -N üU {BýzÖ +° +°aj µ}» Cd´
a¹?« +rA¼
ÖzA¼?« U {Bý¢ {2B» +°aj µ}2 Öz+° Ö]i mX[_?«§ £Bº ¯Õ§2.dl°×» U {ü¢ +°aj
ÖiTAÿ¼Ø2 {2BºBº2¯³u>»
'¯Õ§Öz+°3a2ÿªA¼µÓ¢³Õua`Ø4abāBº» mÁÉ¼ UTÖz+°¯Ðá´24r'm´´2.d2
a±Â2N2A¼[.£uĀa¸.Ö´{l°×£23³Õua`Ø4abāBý¢ {2B»+°aj µ} Ö]i mX[_!q§ '¢+°2¢
a+°a+rüU {ü l°×+°[´Õ¯s£a
:2Cdl°û U {ü +°[´Õ2.dBº 2!q 8T?«" .ÖiCdØ » A¼a`2¢ .ÖiC d£ØCdjl°×BÖi 3Cdj
m´XD2D2.dBº »
1a£ zBº4aA»£.ÖiCdØ2¢.ÖiCdØ2m´XD2D2.dBº2=ul°×A¼aCd2N"
WBº-A¼t2¢ a¹-A¼t2m´XD2D2.dBº2qA"'-At[+« ;+° µÓVa2 {2N3-At[+«
a¹ µÓVa2 {2N ' wa2Bº µÓVa£ü¢ m´XD2uü ¯ÀÐ+°L2.» ;+° mĆØ» +° 4`2 {2N
-2A¼ ü¸3-Atü:Cda ¯s {üm´XD2uü¯ÀÐ+°LĀsaz:Cda-Atüm´XD2uü¯ÀÐ+°LĀsaz
m´XD2D2.dBº 2!q8T?«"=A¼# {a±Ā[Cd¢ {#¸4r.d´Õ2.d+¹ Bº2-2C»
4A;+°-A¼t2;+° +2Bºm´XD2Dps2A¼2!q3m´XD2_a±Ā[Cd¢Aÿ¼L2] {2.d+¹4ü
;+° T]mCdÖ 3+rµÓ2 3 A¼a`2¢» {2A¼ # -u2?« A¼a`2¢ _bü +°mC£ü
.d2mA¼D2D { ü3+rµÓ2m´XD2D2]2A¼+¹-´{Bº-A¼t2¢ {2B»3+rµÓ2 ü
ÿX+°3+rµ[l°ûBCd4abā2¢Aÿ¼L2] {2.d+¹4üµÓ+«s4üN-[ l°×-[´Õ¯s2N:+°Bº
I-SERVE 82
;+°3+rµÓ2¢ a¹3+rµÓ2m´XD2D2]#¸4r» d-»T]mCdµÓ+«s4üa±Ā[/±ĀNÿ[
Aÿ¼L2]µÓ¡A¼¤ .ÖiCdØ27³ÍICdÖ.ÖiCdØm´XD2uümÁ¼Lc¯s {2BºBº2-¯2ÿª 2+rA¼
-2A¼.»Cd» ¯sCd¦.ÖiCdØ2+°2!q-DÿÖ>4Cd s-»m´XD2_2.ÖiCd Ø2+°2!¬Dÿ24r+°[´Õps2N
1a£ zBº=2Cd d ü¸6C» mCd2;|+ ¯s {;|+¯ d2¢Dÿ -Dÿ +r Bº2
=ul°×A¼aCd2N"
WBºµÓ¡A¼¤.ÖiCdØa´Öám_³uj¢DÿC£Ð[Xa¯L2.£ü[ {Ðm´d Cd2.»¯s£ {
-N 2] !q 4rK3m´dCd2¢ {Ðm_³uj¢-ÿqA¼2 {2A¼[ ; ´¯l°×2#£ {+r[
¯CØd »T#2!qám_³ujÿqAÿqAül°×wa2Bý2?«+-ICd2-2A¼.»Cd d-»/±ĀNÿ/´{Bº
m_³ujÖz+°ü+°` 2:u|4 {2BH-»[d 28Q¾´#§B2º ĀAÿ¼Ø2+rA¼-2A¼+°»;|+U {Bº
¯Ð´2¢CdDÿ£Dÿa±Āü¢8+°+rü2¢A¼Lc2.d+¹4ü4Cd£Bº:u|4T´WymA$ü
+°aj ´L±Ā+° _ü2.»Cd ££ Nl°×ü¢ {2B» ££ ÿ¢4Ø ¯s {ü 8+°+rü2¢ -ÿªT¯s
8+°+rü2¢££a+rü¯<A¼¦0uü-ÿªT2.£a
-¯H2Cd¯ÕA¤2Cd.day=2A¼l°×"-4ĀsØA¼¬iÖZµÓÐaü.dBº£ÅÓ¡®Cd Ö4_ü2
.»Cd +rd vØ³uTAØ_ü2 .»Cd 8+°+rü2¢ a+°a+rü A»³Íü Cd l°× C£» ¯Õ§ .»¯+[
a+°a+rü ´{`Ø±Ā±Āüa+°a+rü ¯<A¼¦0uü -ÿªT2.»¯s£a Tk {ÖzA¼¬i A» Cdü
l°ûB:u2?« ´q .»¯s£a:+°Bº T´WymA$ül°ûB-u|4.»¯s£a'Td2
Kl°× L2Cd ¯§2 +r Bº2 +¹¯2 £ÅÓ® +°AÉ¼¢[ L+[ Tµ}©Āü l°ûB .Ö_C£ T
=2A¼+°2!q£ÅÓ¡®= LA¹ £ÅÓ¡®+°§¯0uü-ÿªT2.dl°×2#±p Bº2 mCd»+rl°×2B
+[¯2A¼a£bāü¢;+°ÅÓ̧++°ÅÓ¡¸¯³Ídül°ûB.»¯l°×£a
/A³ua`l°×Cdaa£$µ+°QÐ´2¢/A¼d mNW<a£üJA¼Xa4CdXa4Cd-+°Bº
{2B» ;+° dl°×BýzÖ +° ¯Öj³u2¢ ´Bý±pdBº 3 ¯Öj³u2 ü¸ 8Bº ¯2 CdĂa£ü ±Ā#
[mA¼¢ 4Bý ´µBº3 Cda£Cd 3 m±Ā2C£ü¢» {2B» ;+° T]mCdÖ mA +r[KÅÓ¡® -+[
mC£|4µBº KÅÓ¡® u4r +°[´Õ2.» 3 mA +r[ mC£\C» = wai£ ¯|a a£Ö ±pC£a 3 Td2
CÖHd+°Cdaa£$3KÅÓ¡®C£|4¯Õa£Ö±paz a¹8Bº¯2 CdĂa£ü´Bý {£Bº
3Cda£Cd -Cd P¸ ü [¾i µ2Cd ÿªd » a£¶[+« ÖR®-+°Bº ;+° z[
µ±Ā[+« 4wai±pdBº CdCdāHCd24r 3d+° +°a+rd .Ö#§4r L±paz BÖ¬i b ¯2 CdĂa£ü
{2Bý±pdBº
'A¼µÓ¢´Wy Nl°×a£$l°×'Td 2CÖH¯Õ:+°Bý+« ]y:Cd[+«µ´2¾´?«§ z[[
m_X H-m4³uá.dl°×£BºA2C¹3 z[´Wy a£$l°×;+° 2mCd2/Á»W2.£Bº3
2mCd_ü2C¹-CdCdaa£$Öz+° +°C£Ð[±p4?u§Bº
3Cda£CdCdaa£$
AÖi Cd+° zf-»áÐCd2 A¼tl°×ÖÅu¸Bº -+°Bº;+°dl°× Bº:Cd[[
;+°¯Õ2³u24r |ay¯ÕŃa¹$ü-?«§¾´?«§ P® NqµBº
3Cda £Cd:Cd»aáÐ C£[+«.»a£Bº-+°Bº;+°4³u¢;+°´Õµ.d2Cd dTA¼ØC¹
:Cd[+°´4r |ay¯ÕŃ¯2 CdĂa£ü-?«§¾´!q§¯Õ2N3Cda£Cd-+°Bý2]:Cd+Á a a£¶[+«
ÖÅu®Bº-+°Býµ+°QÐ´2¢Kü\L-»áÐCd2 {2NA[JA¼Xa4Cd {2Bº4r+rü uL
;+°±ĀBºuT¢´Bým4BýÃ£BÖi;+° 2A¼ ¯2 CdĂa£ü4Bý ´µBº
I-SERVE 83
:+°´Wy Nm4r$-ĀsmNW0ua£üJA¼Xa4Cd;+°4³u¢+«ÖR®-+°Bº;+°+rTK
´Õµ.£[+« o2\±pazÖüa¹$ü {2Bý±pdBº3Cda£Cd :Cd a¹.¹?«+« ÖR®-+°Bº
TAØAÿa¼ TA¼Ø»a y+[Cd» ¯Ðd24rTAØAÿa¼ C £Ð[±Â2N8ül°×üC¹#¢¸Áü4¯2 CdĂa£ü
±Ā#Tu¯24r Ø ³uL2.£Bº
3Cda£Cd :CdWWa » a£¶[+« .»a£Bº-+°Bº ;+° ´Õµ.£Nÿ´X:Cd[+« µ´2¾´?«§
:Cd[[;+° a£Xo j4r |ayµBº'A¼µÓ¢A¼+«`Nm4r$ ]y3´Õµ.£Nÿ´X-m4³u2
¯2±ĀN2]´Wy a£$[TBý´Õ2.£Bº
3 Cda£Cd :A» ´Wy a£$ a¹ ´Õµ.d d¢ ´Bý±paz Cd» =A¼t a´2¢ {2B»
´Õµ.d24r L±pdBº-´{Bº4BA¼+«à£ q ]y:Cd[+« TBºA¼ü+°H\2.£Bº
:u?«A¼+«à£$;+°ĀL´Õµ.d24r L±p4r´Bº ?«a£ q ]y-+°Bº {2B»dl°× `«k
m±ĀLg2]A¼+` « a£$l°×T z+«s +°H\2.£Bº
-u|4 ;+°´{Bº CdaA»µÓ´{a£$ |+ +° » a¶2¢ |+¯a2 -» +2BºJA¼ ¯Õ2³u24r
L±pC»´Wy a£ q ]yTBý´Õ2.£Bº
1a£ zBº4aA»£JL2A+° ?u¸Bº Cd-4ĀsØA¼¬i ÖZµÓÐaü8+°+rü2¢-»+° A»³Í ü
Aÿ¼L 2] +°aj+°d2 .»¯l°×2# {2?ua[ .Ö±Āa 4A" ' T´W ymA$ü 4B -u|4
m´ Ls¯s£a2?ua£"
WBº a£ -4Ās ØA¼ü uÏ ¯ÕA¼¤ü U jl°×sü £ÅÓ¡® ¯aÐTAÿü ¯ÐCd2mCd¬i ¯2+°ü
mCd2C¹´ü.»¯s {2?ua£ÅÓ®l°× ¯<A¼¦0uü-2# {T´WymA$ül°×-2Cd?« Āgaz
qA¼ JÅÓ¡®|+ ü2-4Ø±Ā¯£_ü2 ü¸ :¯§ NÕ [¤ ±Â2NAÿaùÖ4ü uÏÿªT+°ü¢
wa2B¹ ÿªT+°¢ {£ÅÓ¡¸ £ÅÓ® A¼Õ§¢ ' m´´2.d2 ;+° a24ü ³uLTü¸ [>Ö uÏ[+«
³uLTü¸-2!q¯aØ+«aùq3+«aùül°×T2]'a24ül°×»|a-¯ÕsCdÐ2qA¼'m´´2.£[
a±Â2N2.» a+°a+ rü -` {üK ³uLTü¸ a24ü 2?«» -[ m4³Õu2]£Bº U jl°×Bs º
T\H£a=2Cd /±Ā¯l°×¬i£Ā Øq¯
-TAØA¼ac».dyā
1a£ zBº¯a| 4aA»£:+°3T´WymA$ü.daØ üJa+Ā\2.d2Bý

WBºa£ m+° 24r£ÅÓ®¢¸ ;++°Bý+« ;++°a+°24r CdØ {¯2ÿªT2]>jü4B
L±pdaz=u42!q
JÅÓ®¢¸Cdaa£$m+Á2.dQÐ´2¢ a¶¯À -»+2BºJA¼Xa4Cd2Bº4r A¼2=l°×Öi
A¼2C£üC¹+2Bº+ jü4Ù4Ù.»¯s84+°[´Õ2]2N'a£$A[+«-BºÃ2ÖÅu®Bº
A[Aÿ?«+«Cd#§+¹q+°:Cd z+°ü z+°¬i a`«2.£Bº
1a£ zBº -A»T?« 4aA»£ JÅÓ®l°× a`2 qA¼[ -\A» {Bº aT.£yBº 4A :´{BýC[d +«
a`2=u ]y2N"
WBºa£ ¯L4rÙ 4as .»¯+¹'a£$ü a2+¹|a¯ d2¢
¯ÕA¼¤ü¯2.dL2.» AL
al°× l°× a`2ql°×2Bº4r+°ff-[+¹a£a-\A» {BºCdAÉ¯s-£Bº:´{BºJÅÓ¡®ü4a
¯ÕA¼¤ü¯2.dL2.» a£Ùü=´{B¹A?«±pda-2A¼|+;++°ÅÓ®+ a`2 ps2N
I-SERVE 84
1a£ zBºu42N¾í+°AÉ¼.Ö´2Bý
WBº :+°A¼+`« a£$;+°a£+°¯ BýC¹dzA¤[+«N4rBº£Bº:Cd[= z+°üTa44?«§ _Bºu\¢+«
T¯ÕL»µBº-+°Bº :Cd_BýAÖi±pdBº
´Wy a£$+«;+°TAØAÿ¼aBýC¹ ¯³u2l°×NL2N-CdBº:Cd[[;+°ĀL¯ÐaÙ¢+r[+«I¯+[
ÖÅu¸Bº'a£$-+°Bº {2B»A»»2mA¼Bý+« Āa2¾´#§qA¼A2C¹A»»2mA¼Bº+¹´Õ2]:Cd[[
ÿª¯j2 .»¯Õ±Ā|aµBº
:+°/Cdsa´{a£$;+°N[A#Cd {2Bº4r;+°Öz¯H´#§+[=[TN z+°ü.»¯Õ2N
-2A¼ ü¸ :Cd4B a`«2.£Bº
3 TAÿ¼24r £a ü4a a`«2.»¯L +« £L .ÖiC dØ2 3+rµÓa ±Ā[ ±Â2N2N
3+rµÓa´2¢ {3.ÖiCdØ2Cd±ĀCd ¯2Āa£ü_ü2.»Cd -A» 3+rµÓ2¢;+° ÿª 2Bºu[
.d¯Õ2N 3 ÿª 2Bºü2 4B ÿª 2Bºü24r» {2N A[+« 4 B ¯´sQÐ±Āü
½al°×#2uüA¼ü-aùØü-K {£az-2Cd+°2!q ]mCd»T#2!q3ü4L+ 3
ÿª 2Bºü2¢Cd ¯Ð2Cd µÓVa£ü+°[´Õ2.£az-2!q´vaÐ¯2Āa _2 ü¸ ¯güA»³Í[+«
{2BºA¼\ ¯güCdÐ >BºC£ÐN ÿu£ü £ÅÓ¸ -ÿª 2¢+« .£yaz £ÅÓ®+«´{Bº
» z A»³u 2
+°ü£ÅÓ¸2-dØ zff-»ÿu +°H\2N'ÿu 2-TA¼Øl°×´Ëü2-[£ÅÓ®l°×-ag C¹2N+r[
3ÿu 2±p Bº2qA¼¾í4r´vaÐ¯2Āa_ü2 ü¸ '-TA¼Ø=2Cd?«A¹CÖü¯+¹£ü» +¹L+°
¾á4C¹2NA[+¹¯2 P®£ÅÓ¡®¯2.£a2ÖzA¼ü¾´?u§a´vaÐ´{ a_ü2 {2BºBº2 ü¸'
¯2.£a2-BºÃ3´vql°×2BĀ\2N
JÅÓ®¢¸ ´Wy a£$ ¯´sQÐ±Āü ¯´s ¯ zmAü A?« z2A¼l°× ±p4r ;+° _24ra
dÖ»ü+°[´Õ2]2N3QÐ´2¢¯2.dL¯s {2Bº4r-Cd[+« -A¼§2+°H¯Õ ]yTk Ls
A¼ac2üDÿ2]2N:CdÖ2#»TÇk±Ā¯.»¯Õ3ĀÐTA¼4Ù|am_³ujTA¹ØÁ»µÓ2±Â2N-+°B»
6A¼¯2 CdĂa£ü¯ Nÿ¢ {2Bý±paz] L+«w+i uØ[±Â2ABº
:+° ´vaÐNm4r$ Cd m´d`2¢ .d2mA¼ 2Bºu[+« .»a+[ -+°Bº .d2mA¹±Ā¯ .»¯Õ
] L+«.d2mA¼C£AC£jØ[+2Cd al°×±Â2A¼4H4rBº
1a£ zBº:N=ul°×A¼aCd2N4aA»£;|+T´WymA$£ü4 z+°üdØBº-2A¼¢
;+° z+°l°×Ö+°2 ]y2N a¹ z+°l°×.d2mA¼CÐd 2 ]y2A¼[Ja2#£a-u-2!q;|+
U {Bý+« +2Cd»a al°× z+«sT\Hÿu42¢_2Aÿ¼ {£d[.Ö´Õ#¸ {C¹2N:N=u
l°×A¼aCd2N"
4 [+°'m´µÓ4r[Q[+« W ³uL¶.Ö´¢»¯ Aÿ24rK ü2¢=2Cd mCd
q { :+°Bº £Ø0uØCd ' ´
m µ Ó ¯ Aÿ£[ 4B Cd» u4r TĀsa24r ¾´2] -»+° a+rü
¯ Ðdü.»¯Õ.d´Õ2.£Bº ü2¢q+°±paz´?«+Td2u42N4+°3T´{ü
.dayÖz+°Āa£2µ[ 2.Ö´{l°×2A2
WBºa£ ;+° µÓ4.Ö#§ {2A¼+¹.Ö#§ -2!q ;+°B» U {Bº4AA[+« Cd\_Cd {
.»y¯L+«3.Ö#§[2BµÓ4\2>üTa44 r.£az:´{Bº'\2>ü¢;++°A2?¢¸;++°
U {Bº£Bº£?«¢¸+[»üJA¼a£uaz;++°\2>¢2];++°Öz+° ]y2N'Öz+°üK
»a»aU {qJÅÓ®¢¸= L+°AÉ¼£LA»
I-SERVE 85
:2Cd¢)¾Á¼t [Õ ]y;+° 4¾´BºµÓ4\2>üÖzA¼?« .Ö#§ JN2]+¹¯+[
THT2|4µBº:´{Bº'4¾´BºU {ü3;+°UT¢+°H¯Õ±paz;|+UT6±pda
:N¢+°2¢>L|4+°AÉ¼ {Ð.Ö ´¯ÕA¤2C£[;´{l°×2!q;|+ UT 6¾Á¼t.Ö#§ :[
2A¼ü U {ü4r a#2 l°×A¼aA¼ =u4¹ -u l°×NL2A¼[ ;´{l°×£ £ÅÓ®¢¸ +2A¼a ´{?«§
Öz+°ü +r Bº2 L+2A¼a .d]y a+°L¢ +°H¯Õ±p Bº2 :u2?«»J l°×A¼al°ûBºA¼ +rK
l°×A¼aCd£az¢+°2¢Q[+«+ra`»T#2!q/NµÓ¡A¼¤.ÖiCd Ø2;+°!q-N;+r+°]Cds2¢
m´XD2D ¯s-´{BºU {Bº8aBºCd£Bº-]Cds2 z+°¬i wa2Bº4r Bº4r LC»U {ü
4B:A¼ta z4Ùa%Cd£a8+ra`2 ü¸Öi£TBý´BºÃ]C£sü+°H¯Õ±pC»3U {ü4B
+°H¯Õ;+°!q- {Cd£a'¯C£Ø[ {Ð4Ls ¯sKm´µÓl°×C£»qA¼
1a£ zBº¯L±paz2N4aA»£¾í+°AÉ¼.Ö´2Bý
WBºa£ A¼+«`Nm4r$µüjHQÐ±Ā[+«.»L-+°Bºa£>Ø2¯2±ĀN2]µÓmCd {ü¯2³uL2]
:´?«+ -+°Bºa£>Ø2.»¯s» {£Bº-Cd[+«:2+rCdCdsÐ uÏ2+°ü4»qA¼
/CdsaNm4r$;+°¯ zmA¼2¢m´d`2.»¯s {2Bº4r;+°Öz¯HT2|4¯Õ2N+rK:Cd
a`«2.dqA¼ ±Â#§¢[ ´{a4 u4r :Cd 3 Öz¯H +°Bº´{¢» Ö»ØÅÓ¡¸ UT2.£Bº -+°Bº
{2B» 2Ā»3³Ía24r¯ÀÐ+°L2.£Bº] L+«;+°a¹$3 +°a2.d]y±paz2N-´{BýCd
3Öz¯H¹?«¢2]_az?«+« ]y3¯ zmA¼2¢'A¼Bº2ÖzA¼ü¾´?u§Bº-NI´ÕK?«¯ zmA¼2
A[['N'N:Cd;+°_24ra»ül°×.»al°×£Bº-NA» ¢+r[+«±p»AL3AL¢
m´d`2.»¯s {2Bº4r» /CdsaNm4r$;+° A» Cd4r L±pdBºA» CdÐ2 ]y£´vaÐ£¯
±p+° P®3¢+°2¢¯2.£a2ÖzA¼ü¾´?u§Bº-uXa4CdXa4Cd¢+r¢+°áÐC£[+«
.»al°×£Bº
¢+r¢+° áÐC£[+« ;+° ´+° 2C£ Öü4 wa2B¹ ´+° 2C£ S+°?« Öü4 {Öi ´ U {ü
¯2.£a2 {2#2NS+°?«Öi´{-¯ü8Áag {2BºA¼¯
<4¹ÅÓT uÏ z
1a£ zBº4aA»£3+rµÓ2¢'ÿª4¹ÅÓ283Aÿa ql°×2B=u[ü_Bý {2N"3+°m Cd
.dm+°2l°ûB-u[a£Aÿa24r=uXa4 4ü4C¹2N"¢+r¢+°áÐ C£[+«3 á=u ]y2N"
4 [+° :N ±m Ā¯2\+°24r ]y ´m µÓ 3 £?« a.dazCdü µhiH+« -4`24r :u2?«
Tdü4Bm´ ĀsT2]+2CdT a`.»µBº£Ej+« ³uL¶ W ³uL¶'T a`
wa2BºĀgaz¢¸ .»µBº
WBº
»A2CdĀgaz'Āgaz¢'¯Õ§ -2C£³Õua`Ø4a bāBº » mÁ¼É UTÖz+°´vaÐ¯2Āa£ü ü¸
+°H\¯2+°uüAÐa£8aBºC¹2A¼K-2A¼ q¸Q[¢8 mCd2¯CdØCdÐ2qA¼K|+ ü2;+°+°ü
2?«A¼K WB º-£Bº+°ü+°»£Bý+«´vaÐ£¯ü ü¸+°ü¢8A¼µØ¬i£+°[´Õ2.d .dyK
£?«+« »|a Cda [_A¼¤Cd - ¯a2 qA¼K T L2.£Bº 3 TAÿ¼24r >4[jAÉØC£Ð[ a¹ĀL
´{aAe?2« .£Bº
<4¹ÅÓĀgaz'Āgaz¢m_³Íj2Bºa.d+°mC£ü- L+°Nl°×üÖz+°Ā ´+°C£Ð[
+°mCd 2Bºuü A?« ±p4r ±p4r m_³Íj2Bº +°aa£üBý´ü - L+° 3 Bý´ü A?«
I-SERVE 86
Cda£Cd 4B 3+rµÓ2 :2+r {2BºB[ W ³uL¶ wa2Bº ¯aÙ¢¸ ¯ a dÿ¬i µ¢¸+rüC¹
T L2.£Bº
£Ø0uØCd32A¼¢Aÿ2» mA¼¯a¯ Ð X'Td ü L2Cd¾´2]m£µBº<4¹ÅÓT uÏA¼Õ§
4ü£a'¯aÙ3£Ø0uØ£K4BTµ}24r´LMH2.d .dy¯
1a£ zBº4aA»£'<4¹ÅÓTd üJwau+°[¾´?u§a"
WBºa£
-¯jAA»a¾¯iØCdC
mĆdØ+°2£ [+°,
µÓ¡A¼¤¢Aÿ¼ µÓVa| `
£NÿÿX+°a´Õù,,[/¯µ¢¸
u2?«Ö4ül°×:TmĆdØ+°24rCÖH ¯Tdü-2C»4r[ ?«§7³Í4r£ü4rA¼6C»'
mĆdØ+° uÏ2'3NÿÿX+°µÓVa2C¹+°ü4A¼µÓ¡A¼¤Ö¯+°jµÓVa2C¹»+°ü4Cd2N
'm_³Íj2BºTd2 mCd»+rA¼'m_³Íj2Bº´{Bý´üA?«Cda£Cd {2B»>u a`
3¾í-\3 aÀ[JA¼ £dz3 aÀ[JA¼ 3+rµ a`-+°Bº {2B» S+°?Öü4
wa2Bº+r[¯ÕgX: K l°×mĆØd +°24rCÖü¯
:2Cdlû° ¢+r¢+° áÐCd2 A¼4Ùa /CdsaT´WymA$l°× >L\ ¯2´Ë#ü .Ö´{l°×2#
Aÿ¼Ø¢'m´¯242¢´BÃ2:´{Bº£ÅÓ®-¯ü+°AÉ¼¢+«ÖÅut2
qBý>j
3TAÿ¼24r¢+r¢+°áÐC£[+«.»L3a£$3áÐC£[=+«Öü4Öi´{2]S+°?«Öi´{
4ü42#¢+«´Bý±pdBº3Öi´{8m±Ā` {2BºA¼[.Ö±Ā4A-2A¼ ü¸-Cd[µÓVa2áÐCd
W<a2A¼4Ù|a3\±paz2N:Cd mCd242#¢+« ´Bý±pCd´Bý±pCdÖl°×.dµBº-+°Bº
áÐCdW<a2JA¼CdµÓVa£[4A¼tü´Àl×° X2#£az
-u6C»µÓVa2ql°×2B»Öu {£"ff
-[ -Cd[+« ¯2A»³u2 +°H\2N 3¢]2.d4r Cd ÿX+° A»³u2 a£H±paz2A¼K ¹A»³u2
mCd2 z2A¼l°× Ā4C¹2A¼K -Cd -ag2 .»¯l°×£Bº 3 TAÿ¼24r ¹ dCdsÐ2 -Cd[[
NH¾´#§2A¼ ü¸-Cd[+« µÓ¡A¼¤CdCdsÐ uÏ2-2A¼qA¼
1a£ zBº4aA»£¯güA»³u 2-»3Aÿa2ql°×2B ¯Ă=u[ü 4üA¼"=um´d`2
.»d 4üA¼" ' a£$ :2Cdl×° ´vaÐ2 A» µÓVa2C¹ 3+rµÓ aÙ2¢ -BºÃ -A¼´v ql°×2B
XL4rBº4A:´{Bº3A»³u2a£H±pazCda£Cd4B P®3+rµÓ2¢Xa4Cd£Bº4A
:u3+rµÓ2¢Xa4# 2-»ü+°` 2¯ 24r {´{BºÖ+°?« A» µÓVa£[+:´?« µÓcVa£[+
C»B8T?«"
WBºT´WymA$A+r=2A¼+°d Ø"ÿª¢+°2¢ {2B» üa£$4ra+°aa£>¯ÿª¢
l°ûay[ {2Bº4r»3d ¯Ă2+°ü2 -2Cd¦´{a2¢+« ÖR®±paz2N-u ¯Ă ÖR®2Cd
mC£-Cd[¯üg A»³u 24B-2Cd¦´{a2¢+«ÖR®±pCd2A"ÖÅ®Ó A¼4A+°+° ¹A»³u 2Öz+°
m´dù[+« ¯gü A»³u m´d `2C¹ ´[ qA¼ :+°B» 4rA¼ mÿu2X +°H\ ¯2A¼abā2¢
¯Ð´2¢ 7³Í¢+°2¢ Cd´{Bº uÏ2 +°H\ ¯2A¼abā2¢ +°AÉ¼ T» ¯2A¼abā2¢
I-SERVE 87
¯ĂµÓVa£[ NH¾´?«§¯2.dL¯s {2Bº#2-2A¼L+-2A¼u#¢ {Td»
¯güA»³Í [ NH¾´?«§ a¹A»³Í[A»[¹Aÿ¼L2.dBº2 ü¸»mÿª ¯Ð±ĀA¼ü+°ü4Cd£az
8A»³u 2 ü¸ -T+°ü4Cd£ÖA[» 3X£³Õu+° A»³u2-2?ua+2Cd +rü2±pd+°'
3X£³Õu+° A»³u 2JA¼ {2B» A»³uCdÐ_N¤ :A» £A»³u2-» 3¢.d a´{´Bý±pCd2N3
a´{ ü¸ P®3NÿÿX+°A»³u 2JA¼A»³uCdÐ_N¤Özüw+CdsCd2N¢+°2A¼Õ§¢:A»Öül°×
Q[+« Dÿ24r ;+°Bº 3NÿX+° A»³u2¢ {2Bº4r» ' A»³u2 mÿª Cdj+°2 -[ -ag2
.»¯l°×£Bº+¹-´{Bº3NÿÿX+°µÓVa2 a´{´Bý±paz3X£³Õu+°µÓVa2T4üCd2N£Bý
CdCÐsd ]2Cdaz2+r+Ā\C»3X£³Õu+°µÓVa24B a´{ ´B±ý pazµÓ¡A¼¤ ]£jmCd2T4üCd2N
6C» /Cdsa T´WymA$l°×3X£³Õu+° A»³u 2 a´{l°×a£qA¼¾í4r'
3X£³Õu+°
A»³u » »f -» 3¢.d ]y2N -2A¼.»Cd » -Cd[+« ]£jmCd uÏ2 -2A¼qA¼ -2A¼.»Cd»
-Cd z2A¼l°×Ā\Cd ¯Ă.dµBº3A¼µÓ¢-Cd z2A¼l°×Ā4Cd´{#§¢»
UTCdCdH¸4a£bā[.d¯Õ#¸4r;+°Im ÖS+°?«[.dµBº3S+°?« ¢Xa4Cd {2Bº4r»
-Cd[+« ;+° ÿªT+°[´Õ2]2N3ÿªCdü2_24ra+r2CdüC¹+¹?« Ö>£üT¯Ls 2] {2N
-Cd A[[ 4B A?« z2A¼l°× ÖÅu®Bº -+°Bº >u a`2 +°[´Õ 2]2N 3 Cda£Cd
3|4d aù[ aC£ aù[ 3+rµ aù[ l°ûB A?« ] L+« -TAØ TmWCdÖ
m_³Íj+rµ[.»al°×£Bº
-TAØTmWCdÖ m_³Íj+rµÓ2-2!qA»[2]-K ¯s£Ö8N8Q+rA¹8N-K
%¹-u2?«N
3a£$-+°B»Xa4Cd P® a¹.¹# a¹ÿªTK a¹>uK a¹-\K a¹
£dz { a¹3+rµK a¹¢+rü.dµBº-u P® P®=¹Āa¸ »a»a
¢+rü.dµBº
a£ 3a£$:´?«+ -u|4Xa4Cdm+Cdsm+Cds¢+rü.d¯l°×2#:2+rUT2.»
{£Bº¯
a£ ÖzCds2JA¼ Āa£2µÓ2 8T#2!q ü4a T´WymA$ü¢ Cd a£Bº
.d2mA¼ 2Bºu[+«.»a£BºA¼+«`/Cdsa£ü£ÅÓ¡®>já2áü¢3dm_³Íj2Bü¢X44Cd»
{£a´Wy Nl°×£Bº mCd2 z+«[s ±Â2ABºJL¢.d2mA¼ 2Bºu[+« .»LCdaa£$
.d2mA¹±Ā¯.»¯s.»¯s Aÿ¼Ø¢-+°Bº2B» +°ÅÓ2+°a´Ö qBýC¹ ¯³u2.»¯Õ CdCdāHCd24rCd»
;+°qBý-az´{?u§Bº:Q£ÅÓ̧+°AÉ¼
1a£ zBº4aA»£A¼+«`¹CdsaNl°×üa£$ü8»¹m_³Íj2Bü¢Xa4Cd£a£a4A£ÅÓ¡®
m´¯sCd28m_³Íj2Bº2¢ {£a¹JN ØA¼Õ§C¹.d¯Õ A¼d .»¯Õ.Ö´2Bý
WBºa£ '¯2Āa2¢ {2B» m_³Íj2Büá2á -2CdÖN£?«¢+[£N Ø
A¼Õ§+« l°ûB-2A¼ {-u2?« ¢+rü¢=+°B¹£ÅÓ¡®Xa4Cd£a-2A¼.»Cd £ÅÓ®T a£ü
».Ö´q
1a£ zBº-u6C»qBý>j=XsCdaa£$=+°Bº£B¹.Ö´2Bý"
WBº-N 2 {'m_³Íj2Bº2¢» {2N
1a£ zBº-A»T?«"3a£$ü2C£m_³Íj2BüA#l°×2#=+°Bý+¹ÖR®±pda£a4A
I-SERVE 88
P®:CdÖ+«'m_³Íj2B[+«=u .£yBº
WBºm_³Íj2Bül°× Aÿ¼ØA¼a » #- uÏü.Ö´{l°×» !q uÏüA¼Õ§¢ÖzCds 2C£
-<2Bºám_³uj»+°+°A¼a2A¼4Ùa£-»m´¯+«sqA¼:+°- uÏüA¼a2£L¯2Āa£ü ü¸
+°H2´_BýA»+°+°3¯2Āa£üm±Ā_üØ2 ü¸8m_³Íj2Bº2¢2]8m_³Íj2B[w+i £¯|a a£Ùü
{2Bº» {2?uaz-# 2?«¯2Āa a£Ùü¢;+° a£Ù[´#§+[Cdaa£$'m_³Íj2Bº2¢+«
]y´BÃBº
1a£ zBº'm_³Íj2Bº2¢-Cd:´{Bº=+°Bº {£Bº"
W§Bºa£ mX4as A»µÓa£$' Aÿ¼ØKl°×_³ X4r;+° qBý´Õü¸´2´Õ2.£Bº4as2N
+°A3O2+°´Õ q̧ ´vaÐNl°×T´WymA$
1a£ zBº 3µÓyaØ±paz Ö2#» ÿª#ü 3 uÏ´Õ2] 3 O2+°´Õü¸ ¯ÿª¢+« CÖ´Õ2.£Bº
-N-[O2+°´Õü¸u4r»¬A¼a.d´{ü.d¯l°×2#.Ö24.Ö2442Cdq¯l°×2#¯2C¹24r
{2N'qBý´Õq̧3a£>2!q-2A¼L+3µÓyaØ24r {2N1a£ zBº-µÓyaØ2¢2]ÖH¸4rC»a+[
:u-Bý4rBº¯
T´WymA>´{aj
1a£ zBº4aA»£:´{BýCd[+« '´µÓ¡>j±paz P¸ ±ĀCd µÓVa2üDÿ2.» - +rµÓ2

{2A"
WBºa£ {ü¢ = a 8 A» Cd mÁÿ24r /±Ā¯ÕĀsa¹ 3 A» Cd AÐa£» Cd
+°©Ā§ü±p4#§+¹£H-2C» 4r[Cd¢ĀLCd¢A» Cd´#§+¹£ü+¹ Bº2 2]Á¼¤X
+rA¼»A¼24B;+°.¹#

d¦ĀÐ2A» C£ Xd>X

m´ĀÐÖA» C£Ö.dØ C»
á£2m±Ā±pX
±Ā´Àdÿª Xff
= BÖiC»Cd/±Ā¯ØA» Cd2] uL±pazCd¯Ð2CdA» CdA?«±paz:CdaA» ´v>.»ĀsB¹
£Bº/Cds ¯ÕgX[±Â2A¼Bº±Ā±ĀCdjBxCd£Bº
-[.Ö_C¹2N+°+°'T´WmA$=´?«+¹-´?«+« P®-\A» C¹±Ā¯.» ¯s»:Cd[+«/Cds
4XüDÿ¯s2NA[+« 2+2.Ö2¯³Íd2.»At2:N4¹82>a4Cd2A¹.dBº
:u-2#» W ³uL¶+° 2BºüA¼+°2C¹3.d 2.»¯Õ+°ÅÓ¡® ¯+[+Nt+°ùü
8A¹AÿØ2.»µBº-2C»3¯ÿuÿª 2 Aÿ¼Ø¢+°!¬§üql°×2B»-\ uÐüq]2N3 uÐül°×
±Â4qA¼A[+r2X¢ HØ2qA¼
' ³ua¨£CdLù [+« ¯ªÿØü2A¼a 3µÓyaØ±pCd 3 »Bý+« Cd#§ +¹q+° Öl°× Öl°×
>a4Cd2!q 3 qBý´Õü¸ mCd2 3 -\ uÐü ;+° T2Cd4r .d¯s 3 2# Öí { á 4w Cdls ×°
a£Ā\2N
:2Cd¢ W ³uL¶+°ÅÓ¡®CÖL]Cd.d´{üC¹3qBý±Ā±Āüm´+r ÅÓ.»¯s
I-SERVE 89

ÿª4 -\A»£'UT´vaÐ>j¢.»¯Õ/±Ā¯¯jL2]A¼d ³Õu2]'qBý

a±Ā[³uL2]±ĀCdT´WymA¼±Ā[m´ĀN2.dff-[m±Āag.»µBº
3d-um±Āag.»¯s {2Bº4r»3qBý´Õü¸ Tü¸ TBý]u`2u4rA¼¯l°× ]y
+°!¬§üq[3-\ uÐü¢A¼|+¯Õ2N
-2A¼a.d¯s {2Bº4r»3qBý µÓVa2 ü u Bý±paz_BýA¼+r¢Cd {2Bº4r
3\m+° m+° 24r;+°_H Ö a£>µÓVa24r L2N3a£>µÓVa2[4[4uBºCd+r2CdECd
T¯§ Cd+Qt3-\ uÐüüm+° m+° 24rµ2X2.dĀ4raz:CdB» ´vaÐNl°×T´WymA>[
W ³uL¶ 4Ls2.£Bº¯ÿª¢ {£ÅÓ¡® mCd2-Cd[C»>¯Ăl°×3µÓyaØ±pCd-CdBýk
ÿu¯Bº
ÿu¯Bºf-[´Õü Ā4ra
:2Cd¢3T´WymA$-+°B» »üJA¼ .dX+«ü_Bý+°ÅÓ¡® ¯+[AÿØ2.»µBº-Cd[+«
Cd´vaÐ C£s2Cd 2C£4asl°× ]y2N-CdCdÐa¢»q]¯a£¯L W ³uL¶ A¼tl°× ]y
¯L2]
uÏ2-»m±Āù[m´ĀN2.»)m_³ujL¶´{24£Kl°× Āa2ff-£Bº
WB ºCd.»C¹s -Cd[Cdü[ zaCd
a£ uA»[-2Cd2.dBü[]a+rü24r {Ð
+°Õ.»¯s£¹3-TA¼ØKl°×:´{Bº£µÓ 44r+°ff-£Bº
-# Cda £Cd T´WymA$ q]
1a£ >d >dff -2# a£ zBý+« Āa2

.»d ¢dBº
-N.d]A¼µÓaAÉ¼BºCm#´BºCdq] {ÐCd
a£ uKl°×ĀÐ4Cd2:N4¹3¯2
Ja-»+°¯2Āa£ü¢XL\XL\-ü¯Õ±paz {£a'3¯2¢TmµÓT2.d2Býff-£Bº
T´WymA$³2A4r[ü_Bý¯ÿª¢[TµÐTmC£N ³ua¶ü2A¼L+« ¯L2]3¯2¢
l°ûay£Bº¯
-´{BºA¼µÓaAÉ¼Bº
-ub'-TA¼Ø=2Cdÿªd2+°aÖNQ[ ü¸'a£$N42CdA¼ac »

áC¹=2CdmµÓ ´BÃBº-¯HCd[+« -TA¼ØÖz+°-2Cd.dBü»´#§A¼ü=2A¼+¹"ff-£Bº
:2Cd¢TµÐTmCd ³uL¶-2A¼+[
A¼µÓaAÉ¼ ³Ía£ u-TA¼ØJA¼A¼Õ§´BºÃ£ÅÓ¡®= wai£

¯|a :u +°§´Bº ü¯Õ2A» ´vaÐ2 #Aÿ zü þ«@ TCds ¢´ü {2B»\2>ü -» á4ü
A»µÓ2¢ z4Ùaa£>´{mCdü ´{?u§a £ÅÓ¡®4B' T´WymA$üu4r» 8+° ¯2+°ü2C¹
{2B»£ÅÓ¡®£ÅÓ¡®4B'¯Õ§ -2Cd2.dBü[_düA»a£a£R®´?«+ 2XJNS ü
u4r¯Õ§.d#§Xa4Cd» {£a£ÅÓ̧+«3-2Cd:2+rAa+°qA¼-2Cd-»N {2!q4A
AL|+2A¼l°× ¯Õ§ -»N ³ÕuL`Ø4abāBýÖz+° ¯2+°uBº2_a2 mCd» ' U {Bº
» µÓ¡A¼¤
.ÖiCd£Ø[+r»U {`«kff-l°×2#2Cd+rü :N-2Cd24r¾´L\±pCd» {2#2N)
T´WymA u {Ð4B:u|4-l°×2#.£uA¼a2XL4r { {Ð.d¯ÕA¼µÓØm´´2 .£qT?¢
4as£d"+2.Ö2.Ö_C££"ff-£Bº
T´WyAm$ zK2mA.£u XL4r .£u .dµ -\A» {Bý a2 ü¸ A¼BÿºÖ ]Cds2¢
>jül°×>jq L L.dµm´X>j¢»|a»|am_³Íj2Bü.dµ-\A» {Bý
A¼d ü¸- K£l°×4as£azff
4 [+° :uÖzA¼ü¾´?«§T´WymA$´µÓ¡ {ü4r´l°×ü4r +rü4r ü4r
A» uCdü4ra£+°¯ü4rCd=Xs>jü£?«¢+[3µÓyaØ +°a
Ö
´Ë ?u§ü
I-SERVE 90
¯aÙ ¢ ¯aÙ ¢4B Lk2.£Bº:u2?«>já2 á£+°AÉ¼£ü:´?«|+wa2Bº
BºĀa¸ .£yaz4+°£?«[¯24m ³ Õu2.dl°×2#-Cd.Ö´¢»µÓ¹±Ā0uØ2A¼4Ùal°×
CdÐaCdÐa4r-Bº4ü»At2
>já2á.Ö´Õ.Ö´Õ] L+«T´WymA$Cd-ÿª£[:uC»Hy.Ö±ĀBº
T´WyAm$
»A¼2»A¼2¯NC»Ø
T.£a£ÿª» ¯ÕgCd,
CdAÉ´ÀA¼TA¼2.»X
A¼aA¼Õ§a[ asC» ,,[/¯µ¢¸
»Km´´2.£[.d¯s´{Bºu¸
:N¯CØd 2+rA¼:N¯CdØ2+rA¼ff-[´Õ¯ s » {2B»N

T.£L2]+Qt3 !q-[´Õ2.»N
6£:N»a:N»af-».ÖBºA¼Õ§W2.»N+rA¼
-2A¼|+¯<A¼¦0uü-ÿª£ü=´?«+´° {Bºm+Cds4r {2B»T'-ÿª á2á¢;+°
3µÓyaØ+°aÖ-ÿª£[.Ö_C£T2Bý ¯
4 [+° ÿªT+«
»N[f -[ ;+° á {2N Aÿ¼w+i#ÿªü -» a£+°¯ü 1³uL
¯2³uL2]´{Bº £L Cdüü ´\H £L ÖA¼Bº¢[ + {Ð »A¼¯Ă ÿªT ÖzCds2
á.dl°×2A¼K -2A¼ ü¸» ÿªT+«
»NKf -» á ]y2A¼K _
m ³ujÖi a£sN ´{a£ùü¢
{2N3+°AÉ¼ül°×4B üÿªCdÖ;+r+°»A¼4rAÿ¼I¯l°×[£Ej+« ³uL¶A[[
T´WymA$ AÐa£
µÓ ¹±Ā0uØf » ´ aC¹ .Ö´Õ2.d ¢Cd£Bº ' 4rAÉ¼ AÐa£ A¼µÓØ
m´´2.d2Öz+°-¯C£sÐ[ a+°ĀL[a´Õ2.d A¼ü.dl°×£Bº'Tdü ¯¢
¾´#§+[ 2-¯ü+°AÉ¼¢[+«´ m »WAt2
µÓ¹±Ā0uØ z
T´WyAm$ W ³uV¶'m_³Íj2Bº2¢J¢?«£am´W» 2.dB[+«l°ûBĀAÿØ¼ 2+r[ÿ

ª d 2+°a Ö
ÿª¢+°2;+°?« {2N»-\A» {Bý am´ÿu 2 ü¸ ;+°´{Bº3¢+r[+« .»a£-+°Bý+« .»L
.d#§´+° ´LMH¯s .d ¯¯L+«3»üJA¼ 8A¹¾Á¼t KBº +°A¼üCd#§ -[´Õ2]2N'KBº
=+°Bý2] ps2A-[Cd¬Xs¾í+«.d.»¯L+«¯A¼a£+rµÓ2¢ ³ÍáÐCd2 2?« £+ra2
;+°?«+°[´Õ2]2NA[KB»ÿªTJA¼´BºC¹2N3µÓyaØ23 £+ra23+rµÓ2¢[ü+°Bº4r
qA¼\a\a£Xa4CdµÓa»42C¹m+«2A¼l°×´BºC¹2N
-N-u|4+«2A¼´BýC»»A[m+«2A¼´BýH\´.dyBÖi±p Bº20ud23ÿªd2¢»
:#-#.d.»¯L+«A¼4Ùa¢»;+°-\ uÐü+°[´Õ2]2N»-»+° >jü4r-\/±Ā¯.»¯Õ
{£Býk+°+°'áÐC£+ra2m+«2A¼´Bý.d]y±p Bº2+°£-\¢A¼+°B2º 2]A¼[´Õ2]2N
Ö2#»3 uÐü¢+«A¼|+µ
+rK-\A» {Bº+°aù dzBº».»¯Õ´v>ü Ly±pqA¼3d£´#¸ .dü¸[£BÖi
)ALyCd£³uÖ]ü+°JA¼l°ûa¹y¬#§+[
£¢+r[+«±pA¼2Áf¼ f-2#¾í+«
=4aĀ4rBº
¾í+«=4aCd+Qtm+«2A¼´BºCd3 £+ra2A¼4Ùa {C¹2N-N ?«§µÓ [:´{Bº
I-SERVE 91
-agÖ2N-N ÖXs´BºCd2A¼»ÿªd2C¹» `«+« ±pCd£
-\A» {Bº mCd2[abād24r¾í+«=\L3µÓ 2A¼4Ùa {Cd {2Bº4rCd-\ uÐüü
¾´2]£?«C¹3µÓ 2¢;+°a2mAÿ¼2.»¯+[3a2mAÿ¼242B3µÓ£[A?«¾í+«ÖR®±pdBº
3dC¹±Ā#»¾í+«.»a££m±Āùül°×A¼#´BÃazl°×Cd³uü24rm+«2N+«.dBºĀ4r
.d¯s {2Bº4r»3 ³ÍµÓ 2ÿªTJA¼ ´Bý2NÿªT´\H2Cd µÓ_t2-az2N3
µÓ 2Öz+°3+ra2ÿªT+°£.£u¾Á¼tN4r {2N
» z¾í+« =\L±pCd {£2A» C£_2Aü'.d´{BºT[££Nl°×ü2SÿªT
A¼4Ùal°× ¯s£az-2C£42A¼a4¹ÅÓ24r {2N3¯ d2¢»-\A» {Býk -Bý4r
A»£
:2Cd¾Á¼tµÓ 2=+°Bý2] ]y2N"=2A¼l°×+«2A¼´Bý2N"ff-[
-\A» {BºTÐ
z2A¼82>a4C¹2A¹.dBºCda£CdT a£ü.Ö_C£ff-£Bº
»ÿªT|+¯Õ.dµÿªT+°´BºqA¼3µÓ 2C£ül°×±Â#§ mCd»+°[´Õ2]2N3
µÓ 2Öz+° Cdü .»Cd ü +rÅÓ® -K =+°Bý A+r £Ø´Õ2.£Ö £l°× -ag2 +rqA¼ 3 !q
-\A» {Býk-Bý4r
-TÖR®¢+r¢+°áÐCd2JA¼´BÃaz {ül°×3m±Ā2C£ü+°[´Õ2.d {ff

-£Bd3d-u-A¼4aÙ 2S3d+°a ` ü¸£l°×3m±Ā2C£ü4B+°´Õ2.dĀ4raz
:2Cd¢ A» C£_2Aü 3 µÓ£[+« A¼4Ùwai£az £?«¢ +[ _2Aü 3 µÓ 2 .d#§
£#Ø2.»¯ s +rÅÓa£mXA»T[3³ÍÐ[2.dĀ4raz:2Cd¢3+rÅÓa£mXA»T-+°Bý+« ]y2N3Ö
ÿªl°×sü2C£|+L2Cdü+BºCd
CdE¸ 'µÓ£[» zKl°×+r+°4r¯ L¯s £2 {ÐK´L£a2C¹

+°H¯ÕQ[[ÿª+«2.dff-[m±ĀLg2.£a:A»[a£Ð`m´+a° `2/Cdsa£a¤2¢ ¯aÙ¢Wu2CdaÙCd
>4A¼Ðak´Ë#§2¢'+rÅÓa£mXA»Tm´¯+«s ]y2N-+°Bº ¾Á¼t akl°ûB {2N:+°Bº -2Cd
akq+°±paz£:2.dT2.d-u2?« T a£q {£az
³uV¶Cdÿªl°×sü-um±ĀLg2.»¯L+«m±Ā`µÓ+«s ¯Ða´Õ`«Ö3A»TCdm±Ā`£dz
m´ÿu 2.»Cd3µÓ 2¢[a+rs[C£4#2m±Āa2Dÿ2]2N3a+°s2mC£4Cd+Qt3A»T L2Cd
u {-az2N3Ö´L£aÖ :Cda A» Cdü3µÓ 2Öz+°- d£ü´Àl×° XBº2ÖzA¼?¬ u§az
¢+r¢+°áÐCdW<a£ü¢3µÓ 2Öz+°- d£üq[.¹#¸T\HA» Cdü42´{ü42´{¬i
4T4Bý ÿªd2ÿªd24r'A¼µØü.d¯s£a
-2A¼a.d¯s {2Bº4r»-´?« al°û +° ¯2Á¼C¹áÐC£üC¹A¼üC¹
¯ zmAüC¹ +°ÅÓ+°ÅÓ uBý ÿªA»T[ µÓ 2¢[ + {Ð ÖCdsa 2¯2 ÖzA¼¬iT ´vLs4r
3 L2.»µazÿªT[4as´#§Bº»ĀAÿ¼Ø2+r Bº2qA¼
+rÅÓa£mX ´L£aA» Cdü 3 2¯<2Bü X4r X4r ÿª 2Bºü2Öz+° 3+ra2
+2.Ö2+2.Ö2¬i#´BºĀ\2N-´Bý+«ÿªA»T»A¼¯Ă-» m¯´s {±Âaü;2?«[2Bº4r.d#+[
{#¸4r {2N3µÓ 2¢[= z+°üÿªTJA¼m+Cds+2BºüdØaz
³uV¶-N4 [2]»+2.Ö2C»H+°´Bý-\A» {Býk P®-Bý4r'µÓ 2=u
]y2Q-[-\A» {Bº-m4³Õu2]:uT L2.£Bº
-\A» {BºT´WymA uK[mA¼¢[»Ð a¹u#ĀLu4r.d¯l°×#¸4rµÓ¡A¼¤ ]£jmCdÖ
ám_³ujCdC£» C»>¯Ă4r.d¯l°×2N-uC»>¦á à±Ā[Aÿ¼L2]3ám_³uj
Cd3 L2]- uÏ2Öz+°_ü2.»Cd Cd¾á4rü[¯2+°H2]2NK¯2+°ü»K¯Ð´2¢
I-SERVE 92
³Í4a24r L#¸4r 3d ¯2+°ü» ' m´´2.d24r a±Â2N2N 3 m´´2.d2¢
áÐC£+raBÖi;+° a£+°¯Bº £¯ÕÖ;+° ³uL¶Cd¢ uU 2.»¯s£a
;+° a¹$3a£+°¯Bº4aÐ2C¹TBý¯Õ ´BºCd ]y' ³uL¶ 3mµÓ 2JA¼ ´BÃBº
áÐCd2-2Cd 3+ra2JA¼ ´B»¯L+« ³uL¶4rLákµü$ $ -az±paz2N ³uL¶4ra
mCd2.£ {Cd´Õ+°o#§¢az#§=u4¹Cd´Õ2.d+[_d#´BÃBº 3+¹´2¢3d
ÅÓ¡® L]±paz
)V-AÉ¼ +2Bº2CdµÓVa2 {2Bº_!q§4A:2Cd´Ë¢a2.»µ {+°+° {Ð

.d]yA¹ Öi´{#§A¼ {4r+°ff-[µÓ´Õ2.£Bº
Cd+°`»+2Bº 2?«a£+°¯µÓVa2¢[-` {üK´2.dÿªC£ü¢+°H¯Õ±pazÖi3-` {ü
Aÿ¼Ø¢A\ {.ÖiCdØ2 mCd2
»A¹ ff-+¹ Bº2m±Āa2Dÿ2]2N-2C»A[+«]

A¹ µÓVa2 .»y¯Õ2N
CdH¸q[>j
1a£ zBº4aA»£T´WymA$4ra'+°AÉ¼ m±Āa2Dÿ¯s
'm´´2.d 2C£¯Ð´m´´2.d2
2?«A»ff-£Bº' #Ja4B.£uĀa¸-£a¯Ð´m´´2.d2¢[A»³Íül°×>jĀg2
Ö[-2#8Q {2BºA¼ +rK' um4C m´´2 .d2¢[µÓVa£üKCdH¸ +°Bº ´{¢2.»>[j¯s £az
J?«+¹ 2µÓ +°2 {2N L'a£$.Ö Á¹ l°×CdH¸ = a {#¸qA¼ -2!q' um4C
m´´2.d2¢4B+[µÓVa£üCdH¸ql°×2B» ´{BºC£d[;´{+¹£ü2?ua£"
WBºa£ .dCdaj<m_³ujA¼4ÙL2S]S A+r¯ ¯sm±Ā`ül°×4Bwa2Bºa+rü
>j {2#2N;+°?«m_³uj d>jwa2Bºmÿu2X>ØÖ>j
´vaÐaBÿº >4mAbā[s
ÿªCdCd£jmCda2>£C,
ÿªC££2¯2ÿª ¦m±p+¹s
ÿu2X ¢A¼µÓØ¯24Cd¦[/¯µ¢¸
C£,,'>jl°×´vaÐ»4?«§4r£#+[ {mÿu2Xá2áü ü¸´2.dÿªCdCd£jmCdüC¹C£ACdj
Ø2 8aBý A[ ü¸ ;+° UT >[j ¯s 3 >j mÿu2X dÖ >j ' >j¢ A¼µÓØ ¯2á2
A¼Bÿº24r {2#2N
-ÿuC£d2>4mAbāxs
ÿªCdÿu ¦¯Ðd2ÿª ,
d¯Ăm_³uj d¦m±p+°s¦
¯2ÿª¹¯Ö[>¦,,[/¯µ¢¸
C£,,ám _³ujl°×m´´2 .dmÿu2X8 mCd2-2#[A¼µÓ¢-2!q¯Õ§+«´vaÐA¼µÓ¢3m_³ujCd
¯2+°ü_ü2.»CdCd» ´2.dÿªC£ü4rT as2.Ö2A¼Cd2N3a+°Ö ´2.dÿªCd>jm_³uj d
>j'>jl°×»|aÖ[CdH¸+°Bº´{ {2BºA¼
a£ m´´2.d2¢=[>jü´LMH2]£'wa2Bºa+rü>jq +°[´ÕĀsaz´vaÐ
mÿu2X ü¸ >j+°[´Õ ¯sA[+« +ra`ÖÖ[Kl°×¯§24r+°[´Õ2]£+°[´Õ2.d+°±paz£-N
I-SERVE 93
Ö[>Ö >»j3A¼Õ§C¹.d¯Õ´{Bº¯Ð´>j+ u4C>j+ÿAq ¼ » JqA¼ wa2Bº d d
>jq+°+°Ö[>£Ø¬i>jq
um4C>jl°× 2µÓá2á {2#2N4A-2?u»Ö3á2á ³Í-azC» .dCdaj<
m_³ujA+r±pCd2N3Ö+rüá2á 8Q"3dl°×CdH¸ = a"3d.»¯ÕÖz#§ÖzA¼?«
¯Õ§ ¯¯Õ§-az {2BH+rKA2ĆdØ¯Õ§+r B[+«JüqA¼-u2?« ¯¯Õ§¢
´{?«§¯+° ¯2A¼£A¼ü um4U {ü2?u£"¯ÐÚ {ü2?u£"£L+« CdH¸ q2Cd mC£
£L[¯ÐÚ {ü[-4ü "+°+° 2µÓ +r[_?«§ um4C>jl°×mĆØ» +°Āgaz[+°H2.dq2
-Q4r+°;++°ĀL¯Ð´2¢l°ûB:u2?« 2µÓ +°2+°[´Õ¯s» {2#2NA[_?«§3>j
um4>j-4ü "+°+°'A¹ 4rL 2µÓ +r[ Nq¯Õ¾í+°AÉ¼T2A2'T´WymA$4ra
.Ö´¢»+°AÉ¼ »» .Ö_C£T
A¹ ül°×wa2Bºa¹$q Ā Ø3dza£td2=2Cd?« ³Ía£+°¯BºA¹ 4r´{?«§£3
3dza£td2 ¾á4A¼ 4A A¹ 4ra ) wa2Bº a¹$ü ±Ā# zL+« 42#ü A¼4aÙ 4BÃý
4_a¸¢32A¼24r ¯Ð.£yāT³Ía2.»µawa2B¹a¹$] L+« ¯s {2Bº4r34BýÃ4_a¸¢»
3Bºl°×2#qBý´Õü¸;+°?«Q[ÖXs+rü»¯Õ2N
³ÍáÐCd2u4rÖXs´Bº¢Cd3qBý\#§.d¯s'A¹ ÿªd2C¹ `«+«±pCd
Cd´Õ2.d+¹£ü[.d¯Õ2N4rK¯ d2.£üqA¼\#§ÖXs´Bº»´Bý2NA¹ ´.dyBÖi±paz2N
ÿªdIm Cd ü¸qBý[8+rm424r.d¯s a`«2]2A¼ ü¸¾í >j¢3A¹ ;+°O2w+i
´{?«§2N
'O2+°´üÕ ¸ -BºT¢³Íaz4rT³uL¯s +2Cd+rü24B´ý 2Õ N;+° a¹$;+° ¢d£Bº
u`2»¯Õ A[[+?u§Bºÿªd2.»Cd 3¢d£Bý» ÿu .»¯s a`«2]2A¼ ü¸ 3qBý ¾í
>j¢;+° ¢d£BÖi´{?«§2N
3¢d£Bý4B»[+«A¼4Ùa¢;+° z[´¬¸ {2B»Nm+° 24r3 z[£?«+° ¢ {2B»;+°
z[C¹ ' ¢d£Bý+« ¯³u2 l°×NL2N 3 z[ JBý+« Jü ]+«´{Bºu¸ Öia£4Ø2 4L2S
-³Õu2¯4L2SL±pdBº2m±Āa2Dÿ2.£Bº+£ÅÓ̧l°×3¢Aÿ¼'£ØAÿ¼ Bý+« Cdü+w +«2N+2.Ö2
3¢]2.dBº2ÖzA¼ü¾´?u§Bº] L+«;+°a¹$3¢d£Bº z[A¼4Ùal°×ÖR®
³Õu2 ¯¯+ü° A¼¦
0uül°û ü2-2#£a4A8A¼¦< ql°×2B {2Bü2!q 82.»d¢.Ö´2Bý"ff-[
-Bý4rBº
3 z[+«/C£Ă³u2¾´L\2N3d:Cd[+«µÓ A¼ A¼ü-ÿuØ¯m+° [CdCdsÐT.£a`
.» ¯ TAÿ£[ T´{ü24r ¢Nÿ2]
:l° 2S {Ð £ 3mµÓ 2¢» {2Bº ' Tü¸2_ü

T¯ÕL±ĀwaazØ3d]Cd24r8NAL+«C» -NX¯C£Ă24CdØ2¢ {2Bºff-[¢Nÿ2.£a
¯Ð´2¢´HA"_d?«A"
¢d£Bº-u|4UT2.dB2º m±Āa2Dÿ2.£Bº3¢d£BýT»+2° m+° m+° 24r¾á4 Ā\2N
-Cd[-2Cda242¢m+Cds .dayüÖzA¼¬i£az-TĀ\Ā\=#CÖ4+°] L+« ;+° a¹$
-Cd3 z[A¼4ÙL+«ÖR®

ÿª4 A¼µÓØC» ¯Ð´¦

+°AÉ¼ sab³Õu¦¯ÕgCd¦,,[/¯µ¢¸
I-SERVE 94
ÿª4 ¬i?u¢ú {'¯Ð´2=u+°[´Õps2Nff-[-Bý4rBº
4 [+°'£+°Ø2+2.Ö2¯2+°#24r {2N-»+°a+rü-Ðdül°×Jü4r {2N-2A¼.»Cd
:+°Bº£Ø0uØCd üm42AÉ¼2¢a£¢»¯ Aÿ£[´LMH2]A[[_?«§ '£+°Ø2¢
m´µÓüA\ {£d[[akaz2.£Bº
U {ü ¯Ă¢>L\¯Ð´2_d?«m´´2.d2u4r=u+°[´Õps2N"
U {ül°×¢´ü>L|4¯Ð´28/±Ād2.»Cd £ÅÓ®l°×+°[´Õps2N"-+°Bº :2mNdü
q {4A
_d# {'m´´2.d2¯Ð´Ö¢´ü=u+°[´Õps2N"
¢úÖüú4Bm´´2.d2 {2!q-2A¼¢;+°?« ¯Ð´24r=u+°´BºC¹2N"
'+°[´Õ2.»´ m ´2.d2-2C£¯Ð´»-azC»Q[¢+2Cd¢´ü {#§+2Cd_d#
{#§=2A¼l°×+°[´Õps2N"
'm´µÓ ü[2?«+¯ Aÿ£ü WBºCd+°AÉ¼2¢I¯l°×a£¢Cd£Bº4+° 2
3d #ü¢+«´ m »WAt2
WBºa£ 3 z['m´µÓl°×¯2C¹Õ2]T a24r¯ Aÿ2.Ö±ĀBº
z[£d££l°×4B]´{BºT»+°2+°HZ+°ü4[a¹$¢¸:u2?«¯2A»³Íq .£yaz
6C»»´?«+«Ö4rÿuØ¯2u4r.»¯Õá+rdm´µ» NTA¼ØüĀNÿ2] {£4+°Ö4Aÿ a`
AÐa£'m´µÓül°×¯ Aÿ28T?¢ĀÐÿª ´vaÐ+°24rCÖü¯+¹£ül°×£
A[+¹¯2»Áj¯2¢l°ûay[á+rdm´µ» Ó2¢.» ¯AÿaùÖ4r[m±Āa2Dÿ2]
A[_ü2C¹£3Cdj.ÖiCdØ2¢»¯Õga24r[ü_Bý£]C£s[»» A¼a24r´2±Ā P®
A[[ »» A¼4ÙL+« ul°×£ :u +2Cd ¯´{ U {Bý+« /±ĀNÿÖ ]C£s[ A[C¹ +°H¯Õ {
m±Āù[_d?«+ ¢´H+ Bý´Õ £?«[£ ĀÐQÿ2¢+« CÖ.dyl°×£ 3Cda£Cd £#[£
=A¼# {;+°WØBým±Ā`2¢m´µ» Ó ¾´?u§
-Cd[m±Ā` £m±Ā` +°H¯Õ-Cd[³uA¼d 2¢+«m´W» 2.£az£m±Ā`2C¹±Ā#
£]Cds ]Cds2C¹±Ā#£U {Bº4BWØBýµÓVa2¢+«m´W» 2.£az
:2Cd /C£Ă³u24r»3µÓVa2¢+« m´»W ¯s-+°Bº £´L¯ÕgX mCd2.£u¯2+°#24r
L±paz2N»ÖzA¼#£WØBý ³uA¼d+¹µÓ2¢+« .»a£-+°Bý 2S³uA¼d£Bºü
Ö2#+#§l×° ±p Bº2ÖzA¼ü¾´?u§3µÓVa2¢´H¯[»µÓ2££42A¼a 4¹ÅÓ24r {2N
=#.d¯Õ£»ü»ü£Bºü£?«¢-aĀüm´£³Íü:T4r+° = z+°ü+°2Bºa£ü
ÖzA¼¬i K¯2+°#24r {£az¢´ü {2B»>aä£\- d£ü»Bý.»ps2N_d# {2B»
.dü¸A¼2 zl°×¢´H+«m´»W2.»¯L+« Ö.dy_Bý.»Cd £Cdj+°24r L±pC¹2N
'42A¼a4¹ÅÓ2¢»ÖH¸4rCd#§+[[ü_Bý-Cd[>aä £\AÐa£-Cd[¢[C» ¢AÿCd {
'¯güµÓVa£[+¯+°jµÓVa£[+ 4B ü+ra`Ö´2.dÿªC£ü¢;+°!¬-\CdC£sÐ»
:+°BºC» ¢AÿCd {-2#£aA¼4ÙL+«ÖÅu¸-+°Bý+« ÖÅ}¸¯L+«-Cd8m´2.£[.d¯s£B¹
3m´´2.£[»4B.dBºBº2ÖzA¼ü¾´?u§£A¼Õ§+«-N;+°+°üu4r {2N+rK»
-´{Bº [mA¼¢ q [mA¼¢ q´{Bº +°ü =u +°[´Õps2A¹ £l°× -ag2 +rqA¼ 3¢]2.dBº2
ÖzA¼ü¾´?u§+2Cd ¯´?«+«:u-agÖ2N
I-SERVE 95
[>24r { üÁag2µÓ¡A¼¤ .ÖiCdØ»:A» ]A¤Cd {']A¤Cd» -£N¯2Āa
¯2á2.»Cd4`¯³ÕuCdÖ ´{BºA[['µÓÐaBº-2#£a''µÓÐaBºÖzA¼#CdCd»
3+rµÓ24r.¹#4rCdda.»¯+[A[¢+2Cdÿu4r[+«ÿªT-K+2Cdÿu4r[+«>ü K
+2Cdÿu4r[+«-\-K+2Cdÿu4r[+«£dz K+2Cdÿu4r[+«U {BººK+2Cdÿu4r[+«>4Cds
-K á¸ ¾´?«§ Ø ³uL¯s£Bº 3'µÓÐaBº µÓØÖ 3+rµ[ :uÿªC£ü4r ÿX+°
Áa£gü4r.d ¯#´{BºCd£¯s ¯Ða±Ā[TBý]¾´#§Bº2qA¼
¢+°2¢= BÖi£¯|aCd£¯s ¯Ða±Ā[TBý]¾´#§l°×2BCd¢Cd»»|a»|aa±Āü
4+°.d]!¬C»3a±Āü[?«K+°H´Õ¯Ð´2-2#£a¢l°×ü
6C» l°×+°[´Õ2.» ¯Ð±ĀüK m´´2 .d2¢ÿu4r£"+rA"+rA¼B[+« +ra`2
+°[´Õ2.dBº2qA¼+°+°]A¤Cd {Öz+°m´+rµÓ2¢+2Cdÿu42 um4Cd s -K L+2Cdÿu42
¯Ð´2 -K .Ö´+° CdÁ¼ +°+° ¯Ð´ um4Cds aw 2Bº »|a »|a +r [
C»H±pC¹2N
-Q4r+° ¯Ð´¯ÕgX¢ {2Bý 3A¼Õ§C¹.d ¯s-´?«+« 3m´´2.d2;+° um4C m´´2 .d»
A[A¼Õ§C¹.d ¯s:´?« ' um4C m´´2.d2;+° ¯Ð´»:A¼2C£K-ÿª 2/A³ua`l°×
;+° zÕ§ £Bý+« C£ ³Ía£$6#¸ +°ü ]y2N3¯Ð´¯ d2¢£Bý Ām >Ø»£Bý
um4mCd´2.d23¯ d2¢.Ö#§ +«2N4Bº zÕ§ o.ÖyÖzA¼¬i K£Bý+« ¯ÐĆduØq
:N£Bý¯Ð2Cd-ÿª 2:Cdaü-ÿª 2Q[C¹8+ÿªT2.d+°±p .dy6C»»T"= Bý+« £Bº
Cd¯Ð2CdA¼Õ§C¹.d¯l°×2!qCd u4a£[+Cd¯Ð±Ā[+ H+°ÖÿqA¼»JqA¼+°+°Cd
u4a»wa2Bºa+rü4r {2?¢2A¼[.Ö´ .dy
6C» a`2-»N¯Ð´ 4rA¼ um4Cd s4rA¼3 aÀ¼µÓ¢U {Bý´L¯ÕgX8T?«"
-[ a¹m´µÓa£ .dy+rK¢Cd4r3¢]2].d ¯s a`2-»A» qA¼=2A¼+°2!qU {Bº
-2!q]£jmCd» 4rK a+°?« +rA¼+°+°»ü»üµÓVa£ü±paz£3U {Bý+« a`2qA¼
a`2 {2A¼2!q =´{Bº ±pdBº" =u ±pdBº" £Bº = Bý+« ql×° 2B ±pdBº" -»
TdüC»uyHJ?«¢¸»?«+ ¯ Aÿ2Aa+°Bº2ĀAÿ¼Ø2+rA¼+°+° a`2-»A»qA¼
-¯E a`.day =2A¼l°× ]y2A¼2!q'µÓVa »NU {Bý+°2!¬Dÿ24r {2N-l°×£2
+°+° ]y2N+rKdAÉag¯ÕgX8T#2!qµÓ¡A¼¤]A¤Cd »;+°´{Bº asÖµÓVa£+ra24r
a+°´{BºCdNbāÖµÓVaa³ÕuCdU£+ra24rÿu¯Õps2N/ ü ¯s {;+°!¬-N»|a
»|aa+rü4r+°[´Õps2A¼2!q-u+°[´Õ2.dBº2-2C£mÿu2X+r+°CdÁ¼+°+°]A¤Cd {l°× {
a£s as ¯Ða±Āü¢ - as ¯Ða´» A[ [>Ö ¯Ðÿu K á ` { u4r
-[aÐ.dKdÖ3]A¤Cd {Öz+°Āa»mÿu2X ü¸;+°m´+°A»³u 24r a¹m´+° >4Cds4r
+°[´Õps2A¼[£l°×-agÖ2N
:´?« al°û£l°×+°H\-ÿª 2 ü¸)¢d£BKÖzA¼?«wa2Bºm´µÓ ül°û¯ Aÿ2
]y2NKÖzA¼?« m´µÓ¢K³uA¼d2¢´ü>L\¯Ð´2K+°2!¬ Öü´ü4r {#§ =u
+°[´Õps2N"-[-Bý4r {wa2Bº m´µÓ¢¯Ð´¯ d2¢£:2mNdqJ´[.»dBº2qA¼
4A3¯Ð´¢+°2£l°×=u+°[´Õps2N"-[-Bý4r {'wa2Bý+mÿu2C» ü+ra` [£
-ÿª 2¢£l°×C»H2N
I-SERVE 96
:+° K B¹ m´µÓ¢
K+°2!q _d# {2B» ' m´´2.d2 ¯Ð´Ö K ¢´ü K w+u

+°[´Õps2A"ff-[3¢]2.£ {.Ö_C£T
[ C¹su³uØC¹U¹
U£Aÿ|a³uN¯ÕgCd¦,
a´2¯Ð2¯Ð´¯a¹Ùd
TX»Xs]A+°.£,,[/¯µ¢¸
um4Aµt¼ Ó {2N4A-+°Bý¯<A¼¦<ÿ¢4rü+°H\2.»´vaÐ+°aj {2N4A-N-´{Bº´{ Bº
:2mNdA¼üTmµ2X+¹¯2C£C£H+°24rµÓT2]±pCd {2#2N-u2#´{Bº3U {Bºu³uØ
m´´2.d22]Öl°× R®±pazCdU C£Ð[+«3AÿaÖ³uA¼d2¢+«.»LTmµÓTĀsBº+r[
-+°Bºl°ûB´L´va2k 4rTmµÓT2.dB2º -Cd[+«.»Cd +rA¼-+°Bº4B+[]AT a£sü]A+°.£
.dBºBº2m±Āa2DÿĀsBº]NÐ a£sü-2!q[ u[+«-TCdÖz+°a±Ā2Cda£q+rKCdl°× um4Aµt¼ Ó ¢
+°H\¯2Āa£ü_?«§3a±ĀüCd+°2!q_d# {#§4r£BºÿuTĀsBº-uÿuT2]3
a´á2á¯Ð´¯Õ§ -[´ÕüĀsBº
Q[[ P¸.Ö_C£T um4A¼tµÓ¢6£¯ÐÁ¼µÓ¢6£ {N;+°!q-A»]Cd.d2
-A»]Aÿu¯2-A»CdÖz+°a±Ā2Cda2'U {Bý ]Cds2£Bý U Āg2¢2]_d?«+« ]y
]Cd.d£[ .d¯Õ´{Bº A[[ £Bº um4A¼tµÓ -[ ´Õü¯s£Bº -A» U {Bº -A» ]Cd.d£[
CdÖz+°a±Ā2Cda£[Cd]Cds2³uA¼d2¢EÖ {A¼µÓ¢.d ¯sA[[£Bº¯Ð´2
-[´Õü¯s£Bº
+°+°_d# {m´´2.d ¢´ü {m´´2.d z-2#»|a»|am´´2.£üq {
{Ð.d ¯TAÿ£[_?«§-A»m´´2.d2 um4Cds- {C¹2N¯Ð´ - {C¹2N+°+°K B¹
m´µÓl°×¯ Aÿ2 ]y2N
:+° K m´µÓ¢
¢úÖüú;|+m´´2.d2 {2!q-2A¼¢+2Cd ¯Ð´24r=u

+°[´Õps2N"ff-[-Bý4ra-u|4K m´µÓ¢
;+°»ÅÓ¢úÖüú {N¯Ð´»6C»
¢ú Öüú -» -ÿªX =u +°ü4C¹2N"ff -[ -Bý4r { -2!q ' m´´2.d2 ¯CdØ2
-l°×£-¯CdØ2-l°×£l°ûB¢úÖüú-»-ÿªCdü=+°Bý2] ¯s£az"
-[ {Ðm´W¯s £ {
[ u[+« ' m´µÓü+« ¯ Aÿ2 :2Cdl°× z2A» .»y¯Õ2N U {BýÖz+° ]Cd2s m´´2 .£[
.d ¯TAÿ£[_?«§'-ÿªCdü+°ü4Cd£d[:N a|+.Ö±Ā4A:N[>2+°+°»
' ¯ C £Ø[ m4 ³ Õu 2] ĀAÿ ¼l ° × ü m+° m+° 24r uÏ ÿ ª T+° ü -Nÿ 4 T 2] ] L+«
U jl°×sü {Cd£a
¯´sCdVdü
£d£ {Ð um4CĂd Ð±Āü4L2]¢Cd4r»3¢]2.£ {+rK£?«¾í¯´s z

CdVd z-[wa2Bº- ¯gü£az»AÿØ2¢l°ûay´{BºJ?«[4B´LMH2.£Kl°×
3Tdü4B.Ö_C£T
I-SERVE 97
um4CdĂÐá±Ā¬iA¼µÓØA¼ac£ü±Â2A¼Cd¯<A¼¦0uü-ÿªT¯sU {Bý+« Aÿ¼Ø
Aÿ¼Ø¢
:T £l°× =2A¼l°×" » ]C£s[ Nq¯Õ m´µ2X4r {2?uff -» ÿu 2 +°ü4Cd
{2#2N+rK3ÿu 2=l°× ¯´{[ü_BºA¼3ÿu 2[ü_Bý {2Cd ¯´v£Bº¯´ÕsA¼µÓ
-ÿªTĀsBº3Cda£Cd£Bº¯´Õs2] uL±paz:#¯Ð´2¢+¹-# um4Cds¢+¹ ]y
´BCº £Bº
;++°´{Bº um4A¼tµÓ¢ {2Bº4r4BU {Bý ¯Ă+«:u2?«¯ÕgX¯2ÿªT¯s {2#2N
3¯ÕgX¢8¯2+°uü {2Bº {:»AÿØ£N¯ÕgCdü
:u2?« ¯ÕgCdü üµÓVa2¢ {2B» 4¹ÅÓ¸Ö2m#+°üÖzA¼i¬ £?« 2?«T
4¹ÅÓ¡®Ö2m#+°üÖzA¼i¬ T¯U£u"[V£u".»Cd £u">Bu"-T l°×[CdØ uÏC£u"
- uÏC£u" -[ [4ÙQ ¯s =# C»Hy .Ö´q2 £?«+« -[ ü+°` uü =2C¹ +2Cd ´Bº Cd»
{2?uaz8ü+°` ´vLs4r´#§A¼¯´ÕsAÿØ£A¼ü´L¯ÕgX4B:2C»
¯´Õs 4L2]' Td üK - 4CdÖ£+°»[+° 3 AÿØ2¢ CdVd¯ÕgX[ 4L2]
-»ÐÕ2.dBº2 m±Āa2Dÿ2.£
-u´LMH2.d4r
¯LÖ uÏ»CdVd zf-[£l°×C¹]2N'¯ Ø+ uÏ2¢;+°
T]mCd´L¯ÕgX {2N
dAÉ¯ÕgCd TA¼2TµÓÐ2
¯ Ø4¹bAÿNÐEdC» ,
dAÉ¯ÕgCd2.dÿª X
.d+«2]NÐEdC»,,[/¯µ¢¸
C£,,¯ Ø+ uÏ2 ü¸ :´{Bº'm´´2.d2ÖzCds2-2C£üaz2]±pCd2N+°[´Õ2.dl×° 2B
±pCd2N+rK-A»¯ d2¢-N=+°Bý+«±pA¼/N/!q§ {2#2N
Q[+«/A³ua`üAa+°Bº2+°§2+2Cd al°×Öü4S+°#ü/A³ua`4rI¯+¹ .dy
Öü4 ¯sS+°?«´vLs4r±pCd2NÖü4ÖR®±pC»S+°?« P¸ ¯2s N'S+°?« =+°Bý+«±paz
P¸ ]y2N"Öü4q[.¹#-2#;+°?« {2!q'S+°?« -+°Bý+« ±paz P® ]y2A¼[
.Ö´ .dy üÖü4Td2¢-u2?« .¹# {2Bº .dyµÓ¡A¼¤ uÏ ¢ØXTd2¢
mCd2-Nq[.¹# {2B»- +rµÓ»qA¼+°+° µÓ¡A¼¤ uÏA¼µÓ¢S+°?« 2?«AÖi'm´´2.d2
/N/!q̧ {2A¼[.Ö±ĀH-2A¼+°»CdVd¯ÕgX¢ {£Bý+«
¯d AÉ¯ÕgCd ¯ÀsA¼2,
2£¯Õs.d+«2.d,,[/¯µ¢¸
um4Cds¯Ð´ ¯´Õs-KdAÉ¯ÕgCd24r+°[´Õ¯s» {2?uaz4r[-Tq[ ¯s {q
-»-ÿª 2 {2#2N
Q[+« a¹ /A³ua`4r K?«[ I¯+¹ .dy Ka ´Ë24r {2!q
2.df -2#£2
mA¼ 24r {2!q
Kaf-2#£2£dza´24r {2!q
3TLf-2#£2´ËCdsÐ2mA¼ CdsÐ2
£dzCdsÐ2-»A¼µÓüK?«¢dAÉag24r {£d[.Ö±Āu"q [.Ö±Āu"wa2Bºa+rü4r
.Ö´.Ö´ .dy-u|4TµÓ¡A¼¤Ö¯ Ø+ uÏ2¢ um4CĂd Ð´¯±ĀsØCdj+°Ö 'm´´2.d 2C£
{Q- {Cd2Nq[Q- {Cd2N-[»-ag2.»¯l°×£
I-SERVE 98
£d££ØAÿ'TAÿ2¼ 4r um4C ¯Ð´¯´s CdVd ¯güCdC£sÐ[á+rdm´»µÓ
TA¼ØAÐa£-ag2.»¯l°×»:2+r L+2Cd-»Ð`.»d ü[[µÓyaz2.dl°×£
-2A¼LQ;|+m´´2.d "
á+rdm´»µÓ2+¹¯2»Ö4TAÿ2¢C» ¢AÿCd¯Ða±Ā[¯ÀÐ+°L2]£WØBý
µÓVa2¢+«m´W» 2.£4A:´{Bº-2Cd+2° !q¯+°j Ö ¯ÕXg +«ÖR®£WØBº» U {BýC¹¯2´va2k 4r
8+°C£Ð[±Â2N£Bý-ÿª £ü=u {2?uÖ L2Cd¢Cd4r´LMH2.£ül°×£A[+¹¯2
£l°×C» ¢AÿCd¯Ða±Ā[TBý]¾´?«§¯+°jCdaÖU ¯Ða±Ā[-2A¼+¹¢»¢´ü£
:2mNd uÏ£üK+°H¯Õ ;+°ĀL4r+°#§üCÖ2.d+[_³Õuaj<24rá4üIdBº2ÖzA¼ü
¾´?u§az
:N4 [2]»£-2CdaÙCdm´dCd2¢£:2mNd uÏ£ü[m4³Õu2]K?«JA¼
C»H±p»ÖD2A¼ {_uC£a24rK?«¢´H+«m´»W2´ q¯Õ#¸4r£:2mNd uÏ£ü
U CdCdsÐ2Öi´{+« m´¯L2´ .»µ
6C» ' A¼µÓ¢ ;+° T]mCdÖ -ÿª 2 +°H\2N £ WØBý U £¯ü £ ¯Ð2Cd
U £¯ü;+°A[¢;+°?«+°ü4r´{ü424r+°HµazCdCdāHCd24r3£¯üwa?«§2´dØaz
CdCd āHCd24r£l°×;|+¯ d2¢wa2Bºa+rüm´´2.£ü+°[´Õ2.dBº2ÖzA¼ü¾´?u§az
;|+m±Ā2Cd2¢+°H¯ÕUT¯s U {ü2A¼a
» 2C£;|+m´´2 .£[.d¯s £2ff-l°×2#

{2?ua+rK-N[>24rA¼'m´´2.£[.d ¯#´{Bº= Bý A¼+¹`2£BýN-2A¼.»Cd
= Bým´´2.d2£BýN-»Td2£l°×:´{Bº-agÖaz2N£+°´{BºÿªTwa2Bºa+rü4r
+°[´Õ2]2N ¯aØBº wa2Bº a+rü4r +°[´Õ2.£Bº Nl°×ü wa2Bº a+rü4r +°[´Õ2.£az :u
m´´2.d 2C£wa2Bºa+r¬iwa?«§2¾í £l°×+°´Õ2]2N6C»'wa2Bºa+rüm´´2.£ü´vLs4r
»a[ .Ö ´2A¼l°×JüqA¼ -T±ĀüKÅÓ¡®u4r;+°A[C¹;+°?«+°H¯Õwa?«§2¾í+°[´Õ¯s£az
'¯ÕgX¢»+2Cd 42A¼a4¹ÅÓ2¢´BÃ6£CdÐa¢» C»a+[4?«§ +°Õ .»¯Õ£
U uÏ£[£WØBýU uÏ2¢´vLs4rüaz2´ qµwa2Bº ³ÍA¼ü¯24T2] z2A¼l°×
Ā\#¸4r :A¼tLU uÏ£ü+°H¯Õ±paz8+°a´24ra±Â2AazA2C¹ £¯ü
/±ĀAÿ¼ül°ûB8+°C£sÐ[±Â2N-ÿªX£l°×+°H\2NCdCdāHCd24r:´?«A+rwa2Bº4r
+°[´Õ2]m´´2.d2:´{Bº;+°?«4r+°[´Õ2.dBº2ÖzA¼ü¾´?«§2N
'A¼µÓ¢»£]Cds2¢ {2B» T»+r[ NH¾´#§l°×2B»£¯2+°uü mCd2
Cd\2Ù .»¯+[ ÖH¸4r £?«[ £ WØBý ¯2+°uü¢ +°H ´µ :´{Bº » -Cd[ ]Cds Xs
AÐa£»u³uØm´´2.£[-ÿªT¯s£+rK£]Cds2¢[T»+r2µÓT4üy+[ {£
4+°>L|4 Ø ³Ía2ÖzC£s[Ā+«u4r´LMH¯s» {£
3A¼µÓ¢£WØBºX£BºC£4rBº[mA¼±pdBº[mA¼ .»y¯L+«-Cd[m±Ā`£dz {
ŃÖi´{ül°ûá4üI¯s-Cd[]C£s[´#§+[Ö+«42 q¯Õ2N342$Bº_u[+«3
]Cds2C¹±Ā#-Cd[:2mNd CdsüK4B-Cd[³uA¼d+¹µÓa2¢+«m´W» 2.£az-+°Bý+«
m´»W2.»¯L+«£?«á£m+° 2.du¸L±paz2N£?«+«8´Kql°×2B {2N3´L¯ÕgX:2.dT2.d
a`2u4r {2N 99
I-SERVE
» £ WØBý U CdC£sÐ[ 3 L2] {2BºBº2.»Cd -Cd[ ]Cds Xs[ £ ]Cds Xs -Cd[
:2mNd Cdsü£:2mNd Xs3 L2] {2BºBº2.»Cd -Cd[:2mNd Cdsü]Cds Cdsü
88£B a£ÙüAÐa£m´d`2.»µÖ3 a£ÙüAÐa£»»4Bm´d`2.»¯Õ£?«C¹
±Ā!q-Cd[³uA¼d+¹µÓ2¢+«.»a£
3A¼µÓ ¢-Cd[£DÿĀg2¢ {2B»¯ £dz {3d£Bºü¢:#-#+°A¼ üC¹2N
4r[-aĀü-BºÃ´BºBº2 ü¸_d?«+«±pq+°±pC¹2N-Cd[m±Ā`2 mCd2-Cd[³uA¼d2¢
{2B»
´{VCdCff-»£Bý¢m´W» 2]-+°BºCdC¹+°H¯Õ {]C£s[o24Q¯+[T2|4¯Õ2N

]Cd2s ql×° 2B±p Bº2 ü¸3CdjCdCÐsd 2 mCd» T\H;+°-[aÐ.dKdÖ ¯<Tmµ2X-ÿª 2¢+«
]y2N-A»¯´ÕsA¼µÓ3A¼µÓ¢A¼¦<¯acqA¼
m±Ā` ¯Ă¢¸8N4´"
1a£ zBº4aA»£:+°Bº;+°]m´µÓJam±Ā`£dz { ¯ĂT2|4¯Õ2A¼K-2A¼ ü¸

¯Ă´[.»d Bº2 »¯2Õ A¼K.Ö±Āa4A-2!q ¯Ăm±Āù[+«¢_Bý mCd»3¢.dü
.»d 4ü4Cd2A¼[-2?ua£" ¯Ăl°×»|a¯Ð2Cd ¯Ða´2qA¼2?ua£"
WBºa£ A»³u m±Ā` ¯Ă>4Cd s -»£#[?«+ 3AÿaÿªCdÖ-Nÿ©Ā2
¯£jmCd» [Kl°×CÖü¯4A-Nÿ©ĀÖa$ {TBºQ ¯s¯a£[+« -¯ÕsCdÐ28T {2#2N"
-u|4¯£jmCd22]»a.» ¯s]Cdsm±ĀùA¼ül°×-¯ÕsCdÐ»qA¼»a.ÖdØ+°±pC»-Nÿ©Ā2¢[
¯C£s J?«+« ¯2m+°T2.d» ¯2m+°T¯s2N+r4rm±Ā`2¢+°H¯Õ {]C£s[|+-¯ÕsCdÐ2-2A¼´{Bº
m±Ā`22]TBºQ¯Õ ¯Ăl°×mĆØ» +°Ö-¯ÕsCdÐ24rK¯Ða´24rK=+°Bý2BýüDÿĀsaz"
m_³uj»CdsüA¼Õ§¢m´´2.d 2C£m_³uj»]Cds24Bm_³uj»£LA¼Õ§¢]Cds2Öz+°
ü¯Ða´2m_³uj»
:+° Ā Øü Td 2¢ £a ám_³uj .d¯s» :N m_³uj +rA¼l°×2?ua '
Td2-ag »Ø2A¼+¹¯2ám_³ujJA¼£ÅÓ¡®.»¯l°×»-AÿØa¹´m+° 2=u {2#2A¹.Ö_C£
T
¯Õ§+« ´vaÐ2µÓ¡A¼¤ ]£jmCd2 {2N-NCdJA¼ ¯Ă3a¹´Õ2.dl°×2N3 ¯Ă
CdJA¼ .dü£[3a¹´Õ2.dl°×2N'.dü»m±Ā`23 ¯Ă a¹m´+°2]CdJA¼l°×
Nl°×ü+ruK3a¹´Õ2.dl°×2N£?«¯³Íd2C¹m´´2.d2ÖzC£s[CdJA¼3a¹´Õ2.dl°×2N
A2C¹:+°m´´2.d Ø ³Ía2Ā\±pCd {2#2N
:A¼2C£8A¹».»¯s+°ü-+¹l°×
m±Ā`+°Cd¦¯Ðd d2.»CdĀC£j
A»³uÀ +°Cdm¯Õsÿª K+°Cd8 £A¼Ø¦,
A»³Àu+°Cd¦¯Ð ´{a| \V+°CdµÓy
¯Ð ´+°HCd´{ VÐÿª Cd»CdC ,,[/¯µ¢¸
'µ¢¸+°2¢
£A¼Ø¦ff-».¹#¸£Ej+« ³uL¶;+°ÖH+°¾´?u§Bº:+°Bº
£3A¼Ø¦ff-[
Á¼ Tÿu42.»dHmÁÉ¼ UT-[-ag2K¯Ð±Ā[+« mÁÉ¼ UT8 a"»Ð {ÐK
I-SERVE 100
¯Ð´2¢ a¹ m±Ā`« dØ { =u -dØ {" K ¯Ă [ K 3Cdj -+°Bý m±Ā`24r
Ly2N3m±Ā`24üA»³u24r[» Ly2N3A»³u2.d#§ 4üm´´2.d24r4B[»
Ly2N+°+°= BÖiC»¯Ð´¢+°´{A»³u24r ay_BÃB¹£B»-+°Bý+2Bº4r4B ay_BÃBº
a+°a+rü4a£üm´>ü+°H2].d´Õ2.»¯Ð±Āü¢:u2?«Á¼¤X-2C£Kl°×-ÿª 2¢
{Td »Q»»+2.Ö2m+° _Q¤+°L2]-AÿØa¹´m+° 24r Lk2.£-2C»Cd´:N£
+°ü+rA¼
+°+°a£ 'm´´2 .d2
-2C£]Cds +°HCd2f-[C»H±pC¹2N3 ¯Ăám_³ujJA¼
3a¹´ÕCdÖ {2N-2A¼ ü¸ ám_³uj+°2!q Dÿ24r]C£s[+« ¯ÐCd2mCd ¯Ða´2;+°?« {2BºB[+«
Jq qA¼
6C» K m´µÓ¢
¯ĂÖz+° µÓ+«s m±Āù[+« -QÿÖ {2#2A" {2BºA"ff -»
-2µÓ2;+°?« {2N]Cds2¯aÐĀ Ø24rm±Āù[+« -Qÿ»6C»-AÿØa¹´ m+° 2¢ mCd2
ÖzA¼?«N ¯Ă' ¯Ăm±Āù[CÖ]yCdÖXsJA¼ ¾´#§l°×2#2N¾´#§l°×£+°3m±Ā`2
a£>Ø»ü#2ÖzA¼ü¾´BºCd2N6£ um4C ¯ÐÁ¼µÓ ¢¸ ¯Ăm±Ā` ±p?´B ý ¯ mÁÿ 24r»
´[.»Āsaz¯´Õs A¼µÓ .»y¯L+« mCd2]Cds2_ü³Àu´Bý m±Ā`»mÁÿÖ ±pCd2N-[
{Ðm4³Õu2.£H
1a£ zBº um4C ¯Ð±Āü¢´#§_?«§ ±p?´B Ãº ¯Ă¯´Õs A¼µÓ ¢+« .»y¯L+«=2A¼l°×)Bý±p£H"
WBº-N)Bý±p Bº24rA¼[ u[+« ¯Ăm±Āù[¯Õ§.»¯s2N+°+° ¯ĂmÁÿ2
+rK-N¯´ÕsA¼µÓm±Āa2ÿª »Ø¯ d[+«u4r-H¯Õ±paz {2#2N4+°Tmµ2X+¹¯2
C£C£H+°24rm±Āù[+«m±ĀAÿ£Ø[-2Z+°L¯s2N'Td2 L+2CdT LĀsT
]Cds » >4Cd as
¯2+°üdXdA¼ØAÉ,
-¯CĂd CdĂA¼¯. iÖ y
CdCdsAÉCd¯ØXX,,[/¯µ¢¸
a£ 'm´´2 .d2ÖzC£s[+ +°as ]Cds » :NA»[¯2+°H ¯s -N-u- {Cd2N:N
¯Cff
-l°×2!q-N¯C»s - {Cd2N
-¯Cd sff-l°×2!q -¯C»s - {Cd2N
¯A¼¯Cff-l°×2!q ¯A¼¯C»s
- {Cd2N:+°Bº¯C-2!q um4Cm ´´2.d2u4r£Ø ³ÍL+°2
-¯Cf f-2!q¯Ð´2u4r-¯CdØ2
¯A¼¯Cff-2!q zCdØ´{]´JNÖ2Bý zA¼tu4rm±ĀXÿu¯Õ+2°

:u =u +r£ül°×2!q -u m´´2.d ¯Õ§ .» ¯ ]Cds2
£l°× m±Ā`2 +r£H m±Ā`2

q+°±pC» »2Bºqff -[ ¯2+°H¯s2N -2A¼.»Cd -´?« 2S -N m±Āù[+« ¢_Bý UT¯s
{2#2N
1a£ zBº-u6C»[mA¼±p»£Bý m±Ā`2£Bý ¯Ð´2¢+« m´W» 2.d uüA¼4A-2!q -+°Bº
m±Ā`2q[ ¹£Ø±Āa2 {!q§4A-u|47³Í¢+rü¢´4?«»Bºü+°!q§¯ d2¢l°ûB
m±Ā` ¯2á2 q[ ¹£Ø±Āa2 +°[´Õps2N 4A L Ja m±Ā`2 q+±° pC» ¯Ă {2Bº
uüA¼2#£|aT?«"
WBº¯Ð´2¢4r[ ¹a£>Ø2¢4r[m±Ā`¯acqA¼[=2A¼l°×-+¹£H"' um4A¼tµÓ¢
{m±Ā`2=u ]y2N"]Cds+°ü.»Cd»4A-u|4']Cds2¯Ðá´2¢4r[ ¹a£>Ø
I-SERVE 101
a´2¢4rK ;+° A»³Í[ ¯Õ§.»¯l°×2A¼2!q -u2?« m´X.¹?u m±Āù[ 4B ¯Õ§ .»¯ +¹»
.»¯l°×2#2N-2A¼.»Cd ¯Ð±ĀNĀg£ü¢m±Ā`2¯acqA¼+¹ Bº2Cd4A¼
-2A¼.»Cd» um4C U {BÖi£¯ÐÚ {BÖi£ ¹a£>ØU {BÖi£= BÖi£¯|a]Cds2.»Cd
¯Õ§2´_Bý£a2A¼a]C£s[+ m±Āù[+A»³Í [+_A¼¤ü»Ø {2?ua-2!q
»» A»³Í [ff
»» m±Āù[ff
»» ]C£s[ff -» A¼Bÿº [µÓyd2¢ {2?ua +°+°» m´X£Bý ¯Ă Cd
m±ĀùKA»³ÍK-TCd24rm ´T¯s2NA»³Í [+«uAÿ¼+°H\C»£Bým±Āù[+«4BuAÿ¼+°H\#¸4r
£Bý ¯ĂÿuT2.»¯ 2s N-2A¼ ü¸» -´{Bºm±ĀùQÿÖ :2mNdü4BTüTüuBý±pC£az
¯Ăl°×+«+°Td uÏ2+°ü4rü£q+°CdCdsÐ uÏ»+°ü4rü£]Cdsm±Āùül°×Ā a¯Ø2
+r£H-Twa2Bºá¯a2aAÉ¼ĀaAÿ¼ü 2?«T-2!q ¯Ăm±Āù[aAÉ¼24r.»¯+[C£
ĀaAÉÖi z2A¼l°×±pCd2N-u|4m±Ā`2 ¯ĂaAÉ¼ÿ24r.»¯+[C£ĀaAÉÖi z2A¼l°×±pCd2N
1a£ zBº-2A¼LU {ü¢:N:u|4=2A¼l°×>a4rH"
WBº¯Õ§ m±Āa2ÿª2¢³Õua`Ø4abāBºA[[-u¯2+°H2.£Bº-2A¼.»Cd 3[d 2'
¯Õ§ {2Cd+rü CdÁ¼A[»[dX-K¯Ðÿu K 2´Õü¯s£2
1a£ zBº']Cdsm±Āùü=´{Bº¯ m±ĀAÿØ2C¹»Ā4Cd {2?ud"
WBº +rA¼ ]Cds m±Āùü ¯ 24r ´[ .»¯s2!q -N um4A¼ ¯g m±Ā` £Ø±Āa2 Cd\Ù ]Cds
£Ø±Āa2m´_ü24r {2!q-N¯Ð±Ā ¯g]Cdsm±Āùüwa2Bº4\H¸±pC»-N¯´Õs- ¯g
;++°´{BºA»³u2¢ {2B»£Bº¢¸-aĀA¼ü4rK´ÕC£sNAÿCd {ü4rK-BºÃ2´Bý
m±Ā`¯2.£a£[+«:_b2N+°ü4Cd2N-´{Bº3m±Ā`28A¹;+° ü:al°×±paz zA¼tu4r
6±pCd2N-N>Bºm±Ād Cd2N3A¼µÓ ¢-N]C£s[+«Cd¯³Í d[-2N2.d uüA¼-2A¼ ü¸
¯Ă 4B ÖzA¼tuL±pCd2N -u2?« ¯ÕgX¢ 4B U {Bý+« ¯´Õs A¼µÓ ¯s {2#2N
-2A¼+°»+°Bº´{[2B-2X£q+°-¯q -2 [0uP+°Bº´{4r {£l°ûB:u2?«
¯ÕgX¯2ÿªT¯s {2#2N
1a£ zBºu42N4aA»£:2Cdlû° 3£ØAÿ¼ Bý+« 4aÖi ³uL¶CdÖ4rÿª £ü.Ö_Cd£Bº
4A3d¯´ÕsA¼µ´LMüA+r .£yBº4A3Cda£Cd82>L\2N"
+°ü¢Öül°×
WBº3Tdü3 z[ #ü4r»T

z[£d££ØAÿ»£WØBý ³uA¼d2¢m´»W2.£[.Ö±Ā4A3WØBº3
¯ d[+« u4r´À+ü° A+rX[ÿª +rsd ¯2C¹[mA¼±pCd£Bº-2A¼ ü¸ -Cd¯´Õs A¼µÓ¢
{£Bº»-Cd[]Cds2C¹8+ÿu£[ĀNÿ2.£4+°»4B¯´Õs¢|++#§l°×±pd
:2Cd¢+2Cd ¯´?«+« µÓVa2¢[-aĀüUakÖ£B a£ÙüCÖa .dl°×£az-Cd[
m±Ā`23£BºüÖ2#+Nt+Nt4r+°A¼üBº2ÖzA¼ü¾´?«§2NA2C¹-Cd[¯´ÕsA¼µÓ+`«2]
¯ÐÁ¼µÓm±Āa2ÿªÖ2N»4B3¯Ð´m´´2.£[.dBºBº2ÖzA¼ü¾´?u§3m´´2.d 2C£
-Cd[³uA¼d£Bºü¢» {££l°× mCd2-N-Cd[³uA¼d[+«Öü´ü {#¸4r-ÿªX
+°ü4Ā\2N
I-SERVE 102
3 ¯Ð´¢+°2 ;+° m´ÅÓd ¯g¢ {#¸ £l°× +°[´Õ2]2N ¯ zmAü ±Â24Cd£az
¢+° 2C£KÅÓ®¢¸ z[\±pC¹2N
3¯ d[+«»+°7Å¢®;+°:2?¢¸ÿua£Ø´Õü¸C¹[£¯2.»¯s£3K?«±Â24ül°×
:ü¸ 4B z[\±paz2N » 2C£ 3 ¾Ćda24rül°× Cd¢´+°+ +#§l°×±pd2 3
42A¼a4¹ÅÓ2¢ÿua£Ø´Õü¸ü # a]±paz£m±ĀùüA¼+«2.d+» m´dCd2¢»£
:2Cd¢+°Cda242;+°+2Bº+´{JA¼l×° 42$l°×±paz2N»+°Bºa£ÅÓ®´#§+[-X
+°§2JA¼ q] [ü_B» m´dCd2 .»¯s {2Bº4r» a¹ ¾Á¼t Cda242 ]y a¹ Öi´{l°×
42O±Ā|a¯Õ2N'TAÿ¼24r»´{Bº££+°©Ā§ü´BÃ
:2Cd¢ {#§2Bý £l°× £ -¯ü ¯Ða´2 4asl°× ]y2N »+° C£´¯BºkK »
¯ NÿA¼µÓ ¢ {£K+r£ü[á+ rdm´µ» 2Ó .»¯Õ :+°Bý+« ]y'-¯CØd m´´2 .£[.d¯s £K
£l°×4as ]y2N
A2C¹ /#§2Bý £ +°§ 2C£ =\L ±paz2N » .d ¯ Cda24rü Cd4ÙqA¼ 7ÅÓ¡®
+#§l°×±p Bº2Cd4ÙqA¼] L+«A» Cdü4B3m´£³Íü¢+#§l×° ±pCd» {£a»4B
+#§l×° ±pCd» {£6£:´{Bº£l°×A¼¦<2qA¼ 3KaÖzC£s[=2Bº TK?«[.d¯Õ#¸4r
.d¯s³Íaz4r {2Bý±pd¯
¢d£BºĀÐJJu2?« ³ÍCdjü-u2?«mÿu2X dÖA¼a ¯gü¢+«=u´Bý±pda
AÿØm´Ö42.»¯Õ3mÿu2X[=2A¼l°×µÓT2´.»¯+¹qA¼
z[£d£m´ÅÓd2wa2Bºa+rü;+°?«m+°T+°m´ÅÓd 2wa2Bº N3+°¯Õj+°m´ÅÓd2-[
m+°T+° m´ÅÓd2 -2!q m+° m+° 24r .»y m´ÅÓd2 -u2#´{Bº AÿØÖ4rA¼ü .» ¯2A¼l°×
- +rµÓ2 {2#2N 3+°¯Õj+° m´ÅÓd2 -2!q ³ua¨£Cds4r ]y ´BN» Q2?¢¸ -u2?« - +rµÓ2
Cdl×° -Q4r+°3¯ d[+«£l°×AÿØ2 #4|asa£qA¼-N+rü ³Õu 4A: K:?u¸
{2.d'>L\¯2´Ë#üK;+°¯Ð´2¢>L4rd[4A.Ö±Ā¯Ð´2¢-¯2ÿª 282
{2#2N"
¢d£Bº'q[±p[+°ü¸oH¸+°_a¸Cd a£l°×=2A¼l°×.Ö´Õ#¸"
[:T ?«§+°AÉ¼ü+r dØJ?«¢;+°4´¯2A»µÓ2 {2N¯Ð´+°AÉ¼üK-¯CØd » #
4?«§4rCÖH ¯sA[_?«§' um4C m´´2.d24Bmÿª Cdj+°» [ {Ð-ag2.»¯+¹4ü4C£ {
A[ ü¸ ¯Ð´2¢ 6£ Öül°× ¢ 6£ A¼µÓØÖ m´XQ mÿª» -[ CÖü¯s2N :N CÖH ¯s
a¯4r'mÿª ü[?«K-ÿªT2.» A¼m4´{Bº;+°Bº {£BºK£Bº¯CØd ¯Ða´{BºK£Bº
»ÐKC»H±pCd2NQ[+¹¯»'+°AÉ¼üK.Ö_Cd£+°+°¾í+°AÉ¼T
-u»¯Ð´m´´2.d2¢´Ë ¢a£X´Ë¢aÖ>üm´Å Ó d[.d¯s {2Bº4r»m+° m+° 24r
3Ka=2Bý ±p Bº2ÖzA¼ü¾´?«§2N»+° áÐCd W<a2JA¼l°×.»L|+ 24r {£Ka
Cd4rÙ+°+r¯s:#-#XL\.dBº4r3+2BºJA»;+° z[3mµÓ 2+°[´Õ2]2N»+°Bý+« ÖR®
3 z[- XC¹33mµÓ 2¢+2.Ö2TmµÓT2.£u4r_BºH±paz {2BºBº2 ü¸Ö2#»[mA¼
´?«§2N3[mA¼¢£l°×;+° +°ü ]y2NÖ+°?« ÿªdmÿu2X ü¸ '+°ü¢ P¸ >üm´Å Ó d »
+°[´Õ2]2NA2C¹£l°×A¼¦<2¾´L\±paz+°ü¢[+°üÿª4ÖÖül°× ]y2N-N;+°
+°ü¢-2Cda£bā4 Ö Öül°× 3Öül°× ¢»+°Á³¼ Í a| ÅÓ®l°×ma£Býu4r+°[´Õ2.£+°[´Õ2.dBº »
I-SERVE 103
4rA¼-´?« £-ÿªXl°ûB -A»-2C» 4rA¼ £+¹CdH¸ Cd2mBý 2µÓ á2á : K
{£az 3 ¯Ð´ m´´2.d2¢ +2A¼a _2Aÿ¼ {ü 4B {£a -u2?« _2Aÿ¼ {ü¢ ;+°
_2Aÿ¼ {4rL3mµÓ 2¢».£ua¹$ü4Bý±Ā3¯ d2¢£l°×±ĀCdCdCdsÐ uÏ»Q4asl°×
a£qA¼ Ā24CdØ_ü2 ü¸ -ÿuØ¯_ü2 ü¸ A £ØÅÓ +°?¢±Ā0uØ2¢[ U {Bý+« ]#§] L+« .»´
>j ]y#¸4r£+m4rJÙ >jüDÿ2]2N
4 [+°:+°Bº ü2¢;+°T]mCdÖÁ¼m´Ö42
>L\2N
T¯jC£C£A¼4ÿuØĀ
A¼³uÄCd ¯Ø CdĂØC£,,[/¯µ¢¸
3£?«4m rJùÿuØ¯_ü2 ü¸£BýJCdÐ2u4r±ĀCdT uÏ 2C£ a´{´Bý±paz2N
-[¾í£+rØ[+«-+°a£ag2:N¯L4rÙ-Cd+°#2qA¼+°+°£Ø0uØCd4raQ[+Nt4r¯ a`.»¯Õ
¾í£+°Ø2¢[
Cd¯Øff£Bý+«-»Á[+«
A £ØÅÓ+?° ¢±Ā0uØ2¢[U {Bý+f« f-[-ag2.Ö±ĀBº

' /±Ā0uØ2¯ÕgX ´ m +a° `2¢ ¯aÙ 2] ¯aÙ A+rĀ\2N A[¢ µÓ2_aBº»
a£+°¯BºA £ØÅÓ+°#ü» z4Ùa dU {ü´vaÐ£¯qJql°×2B {2B»##¸4r
¯Õ§ .»µBº6£¯|aA»£¯a ¯2m4r 2¢£L+« :Cda U {üĀ24CdØ2+°H\3Ā24CdØ
_ü2 ü¸+Cds £¯ü±pw4i £a>já2áül°×¢Öi ] L+«_aA4¼ 2#¢.»´´üÕ ¸i¬ ´{?u§a
Ā24CdØ_ü2-2Cd?« -Aÿ¹4X[+°H\¯2s A¼?u[+«'+°AÉ¼:+°Bº+°T/´ 24rI¯l°×£B[ º
2ÿuT2.d .dy:+°-¯ü+°AÉ¼¢+«ÖÅÓA2
z[»3m4r 2¢ üĀ2ĀL+°mu³uj`BÖiÿua£Ø´Õü¸ü3¯sül°×#2u.£a£ü
:»m±Ā`24rÿuT¯s 2A»ÅÓ¡¸m_X+r
;+°£Bº3CdjCdCdsÐ uÏ2+°H\;+° ĀAÿ¼ { :2?«+« -XNÉ4r .£yBº3d3£Bº
:2?«¢´Bº+[££A»µü+°AÉ¼ü.Ö_Cd3¯2A¼abā2¢;+° .¹#TĀsa24rCdCdsÐ¢Aÿ¼
.»µBº
¯aÐ2]£jmCd»»A¼
2Cd T+rL.d,
>4C sd » +°.Xd
dAÉ¯ÕgCd ´Õ ¯ÕgCd,,[/¯µ¢¸
'>4Cds¢m´XÁa£g[+;+°-2Cd2 {2N+r4r'>4Cd sÖzC£s[++°H´Õ;+°-2Cd2

{2N-2C» +rA¼'>4Cds¢[m´XÁag a±Â2A¼Cd» {N+r4r'>4Cds
ÖzCd2s +°H´Õ T+raMüÖ {2NT+ra2-2!q a+r[u4r´LMH2].d ¯s'>4Cds
-2C£µÓ¡A¼¤]£jmCd»-2Cdl°×T2]»|a8QqA¼3]£jmCd¯ÕgX¢-2Cd24rK a4rK
q»q {3]£jmCd2CddAÉCdAÉ¼24r {2#»'>4Cd s4r+°[´Õps2A¹-#§4r {2?¢2N
-[3 A¼¤ĀAÿ¼ {£l°×_³TAÿü4rCdCdsÐ¢Aÿ¼.»µBº
I-SERVE 104
Ta£#§+« ¾í Ta£#§
3 ³ÍCdjBý ³Õu 8T?¢4r[3 L2]- uÏ 2C£4B ý dü¢» dÖ± paz
£´vaÐ uÏ2-2C£¯ja`l°× ]y P®AÿaùÖ42¢+«m´»W2.£
»´vaÐ2:u2?«AÿaùÖ42¢» a¹m±Ā`«µÓVa2¢m´»W2.£[£+«´{Bºu4r
4asl°× ]y2N»= LµÓVa2¢m´»W2] {£¹3m±Ā`«[»[´{BºTa£?Æ ¯Ða´24r
ÿuT2.dBº2m±Āa2Dÿ2.£-uÿuT¯s»3µÓVa2¢2]_d?«+«a££ü[m´dX2.£+r[
£l°×ALAa+°qA¼-2A¼ ü¸ »3m±Ā`«¢-2CdaÙCd24r {2#»-2Cd ÖiµüØÿªLCdÖ
T¯sL2] { 3 m´´2.d2¢ Xa4Cd»
£l°× ' m±Ā`« =uw4iC» Ta£#aBº4r {£B¹

-u|4'm±Ā`«+«Öü´ü a+°Ta£#aBº {2Bý {2?uBº+°+°'Ta£?Æ´{aB»k +r+°
3Ta£#aBýk4B».dBHff-[3¢]2.£_d?«+« ÖÅ}¸AL mCd2+°[´Õ2Bº2qA¼
+°A-2A¼ ü¸+2.Ö23¢]2]
£Ta£?Æ´{aBým±Ā`»»f-»m±Āù³u2ÿu Aÿa`
»4?4§« rD\2.£A2C¹»£¯ÐĀg£[TBý]¾´#§l×° 2B»3Ta£#aBým±Ā`£dz {
Ö2_Bý m´d`«2]_d?«+« .»yµ´v {TBý]¾´#§Bºl°×2B» _d?«+« m´¯L2.» ¯£¯
u4r {2N-´?«£´L¯ÕgX
3TAÿ¼24r_d?«+« ]y»£Ta£#aBý _d# { a¹m´´2.d2¢:#
-# Xa4Bº2ÖzA¼ü¾´?u§ -u Xa4Bº2¢ ;+° +2Bº 4³u¢ { ;+° z[ 3mµÓ [+«
.»a£-+°Bº;+° z[Áj¯2¢» a`«2]#¸£Bº-Cd[WØü2C£-Cd[.d#§.»L3
µÓVa£[+«+rú+r¯s £a
A¼4Ùal°×ÖR®´LMü4r.dA¼t+°A-+°Bº´Bý {N£µÓVa»3.d#§C£ {N£
WØq»á+rdm´µ» ÓTA¼ØC¹= BýµÓVa2¢+«m´»W2.£¹3WØBº;+°m´+°´Bº+[
:2+rÖzA¼t[mA¼±pCd» {£Bº£WØü¬+°¢»Aÿa`Ö42¢+«ÖR¸;+° z³~as2
mCd»-az2N z³~as2´ËBýd ü-2!q:2Z¸ T[#¸
£l°× £ ±ĀCd WH ´ü+°L2.£ü[´Õ2.dqA¼ ¾í4r » ´vaÐ2 £ WØBý µÓVa2¢
{2Bº4r¯2±ĀN2.dl°×_2Aÿ¼ aÙ28Ö±paz2A¹.dBü» l°×Cd³uü2+°H\2NA2C¹»
P®3WØBý ³uA¼d2¢|+m´»W2.£-um´»W2.£+°£´vaÐ£¯ü_ü2¾´L\£
_2Aÿ¼ {ü+¹¯2.£uÖX+r:uÖCdl°×Cd {2Bº4r»3¢+r[+«' #;+°-\m´Å Ó d 2
A´{L2]2N=2Cd?« -\-2!q+2Bºa£Å}¸ +°a a´{ DÅÓ®u¸4r 2Bý±pCd£az 2#ü ³ÍA¼¬i
m´ ³Õu¯s£az
» 3 2#¢¸» \a\a£ Xa4Cd£ 6£ »´?«+« CdCdsÐ uÏ£[ ±Â2N {£
4+°¯güA»³Í Dÿ £[TBý]¾´?«§3X£³Õu+°A»³u [µÓyd2C¹ {£4+°3 2#ü
8 mCd uNÿ2.dBº2 qA¼ +rK 3 FÿÿªCdĂÖ -\ m´ÅÓd2¢ XL\ XL\ £l°× -ü¯#
]y2N-´{Býu3¢]2.£¯aÙ

» a+°Bý³uA¼d2¢m´»W2.£3³uA¼d2¢:A+°¯Ð´2Q[¢»á4ü
I¯s£3d¯´BºCd£=2A¼+]ym´d¯:N"+°+°'¯Ð±Ā[ Nq¯Õ um4A¼ ¯g ¢+«
m´»W2]³Íaz4r {2A2ff-[
I-SERVE 105
¢d£Bº ĀÐJ ¯Ð±Ā ¯gÖz+° CdCdsÐ»A¹ CÖü¯l°×2A [ 4A J WØBý ³uA¼d2¢+«
m´»W2.£a-+°Bº8A¹[akd2>L\ {2BHq+°±pC»JaA2?¢¸2]=2A¼l°×Öl°× Āsa"
+°+°A¼d.»¯Õ3[akd28T?¢£l°×.Ö´2Bý-Q4r+°;+°³uA¼d2¢+2Bºü¯ zmAü
z¢¸+rü:u2?« K {2Bº#28T?«"3Td24BT L2.d2Bý"
z[£d£»£¯Ð±Āü´LMH2].d¯l°×£WØBý³uA¼d 2¢+«m´W» 2]£Bý
¯Ð±Āü ´LMH2] .d¯l°×£ A[ ü¸ -Ðd ØX|a+rü wa2?«.»Cd ¯Ð´2 -¯CdØ [
C»H±paz2N-Ðd ØX|a+rü-2!q:N {2!q -N {2#2N:Nq+°±pC» -NqA¼-[
3¢]2.»TAÿ£ü:2Cdlû° ¯Ð´m´´2.d2-2!q8T?«"£ a±Āq¯Ð´m´´2.d2-2Cdl°×
T2]-+°Bº »|a8JqA¼3¯ d2¢-2Cd ¯§24r+°[´Õ2]3£ a±Āü-´{Bº
4Bq[»-[-T {2BºB[+«Cd\+ra`2qA¼K£l°×u4r-agÖ2N
waiC» um4Cm´´2.d2-2!q8T?«"-N4B£ a±Āü¯ ³u» L:N=u
]y2N"
/3Cdj.ÖiCdØ»£ a±Āü4üN4ra±Â2N£l°×¯Ð´24rA¼ac2az]y2N3
¯ d2¢£+°N um4Cd s :´?«' um4C m´´2 .da´2¢£l°×+°[´Õ2.»N4B-Cdj.ÖCi d Ø»[
£l°×-agÖaz2N-´?« 3¯Ð±Ā[+:´?« ' um4C> 4Cds+ 8JC»BqA¼[ 4B£l°×
-agÖaz2N-´{Bº:´{Bº4B {N-NÐIdá Cdj;+°B»£BýT»Ð
Kl°×'Td 2-ÿª 2¢+«a£+°±p B[+«+ra`2¯2+°uq/¯2+°uüK Nq ¯s
= Bº T\H {2?uB¹ £B» -¯¬i {Ð £Bý+« A¼¦<2 qA¼ ¢ú Öüú -»T q {
- Aÿ¼üq {
32A¼ d+¹µÓ ´LMü
¢d£BºĀÐJ3¢.d»¯2Āa£[+«+ra`2-2#£aJa3¢.dül°×+ra`2´vaÐ+°aj
+°+°¯2Āa£[+« ü+ra`2+°|aj-[.Ö±ĀH+°+°+°ajü´vLs4r±pC» 3¢.dü´vLs4r
±p .»yÖ-2A¼ ü¸=# 2?«£L+«+°aj {2#2N"=# 2?«£L+«+°aj {2BºA¼"+°ajq[£L+«
4B3¢.dü£?«´LC£Ø4rü {2?ud"-»Td ü£l°×-ag2+r Bº2qA¼A¼d.»¯Õ
T L2.d2Bý
z[ £d£ +2A¼a ´vaÐ+°üU {ü ³uCdsaÖ /±Ā¯ü .»¯Õ CdCdsÐ uÏ£[ ±Â2A»¯Õ
:2+r¯Ðü24rm±Āa_¤µ}2 T\H {2Bý'+°ü2¢ P®>[j¯s {2?ua-u2?«£ÅÓ®l°×'
>j¢´{#§+C° ¹»CdCÐsd uÏ2 2#´!¯§q 2s N-u2?«£ÅÓ¡®Ā Ø24r'¯Õ§ ¢-Nÿ+ra´{aü4r
[dT2´_BºCd {2?uam_³uj Tk ³uµÓÐa£A¼ü ¯+°¯2A¼ +°´Õ uA¼ü ' +¹ ¢+«
.»L£|a:u2?«£L+«´vaÐ+°aj_2Aÿ¼+°2+rA¼+°+°:u2?«£L+«´vaÐ+°ajq!q§¬+°6£
¯|a£a´va£ÐÿuØ¯_ü2 ü¸3¢.dü+°H\£L ¬ Ø ³uL¯s {2?ua-NU jl°×sü
ü+°`2
Q[+«Dÿ24r
»m_³uj+rff-[ÿuT2.»U {ü2A¼L+´vaÐ+°aj {2#2N

6C»U jl°×süA¼Õ§¢+°ajl°×4rK+°aj_A¼¤¬iU {ül°×4rKdAÉagÖ-¯ÕsCdÐ2qA¼
I-SERVE 106
2Cda2 4rü¯Bý4 2Bü4B>ü mC£q-[4Ls2]#¸4r£ÅÓ¡® zl°×üs _A¼¤ü
¯Ð´ um4Cds:u2?« Km_³uj¯Ða±Āq-[4LsĀsa
+°aj µ}2 T\H {£l°ûBCdCÐsd uÏ¬i ¯+rA¼ül°×-N_2Aÿ+¼ °a2+r Bº2qA¼-# 2?«
CdCÐsd uÏ2q[:Cda U {ül°×+°aj _2Aÿ+¼ a° 2 - {C¹2N-2A¼+| _2Aÿ[+« ü+ra`2- uÏ»[
+°aj+rA¼[¾Á¼tü[akaz2.£a+°+°» CdCdsÐ uÏ£[+°H\2.» ¯CµmĀsÿuØ¯2.»dü[£a
µ¯Õ2.£a¯
¯Cµ mĀsÿuØ¯2.» ¯sµÓ¡A¼¤]CdsCdsÐA¼ac2üDÿ¯s2N-NüDÿ ¯s¯CØd ¯ÕgX¢]C»s>4CdsK>4Cs»
]Cds-K-ag Cd2N
' Td üK £l°× £ WØBý 32A¼ d+¹µÓ2¢ {´{Bº -ÿª ´vaÐ+°24r
CÖHµaz =2A¼+°2!q -+°Bº £l°× £ £¯ü £ WØBý £¯ü :2C» 4r+° :A¼tL+
¯2_2Nÿ2]:Cdaü£¯ü-K4B+°H´ÕmX>4mA¼´24r+°[´Õ2.£az-T {2B»2A¼l°×
Cd\.ÖCi d ØDÿÖu³uØmÁ»µÓ»-+°BºqA¼6£¯|a-T+°[´Õ2.£az-T-u+°[´Õ2.dB[+«
+r ü¯Õ+ra`Ā m\l°ûB-+°BºqA¼ 6£¯a| -T+°[´Õ2.£azA[[_?«§ Bº¢+rü4r
£?«¢ Bº- ¯üg 4r+°[´Õ¯ s 'm´´2 .d2-2C£-¯C Áag » K[ u[+«'+°[´Õ2.»A2¼ C£
µÓ¡A¼¤ .ÖiCdØ»K»-ag2.»¯l°×£¯
-Q4r+°U {BºA¼µØü.d¯s£Bº4A=u.d¯s£B¹+2.Ö23¢]2.d um4C
m´´ 2.d2¢ {´{ Bº £Bº uÏ»2mNdü AÐa£ A¼ µÓØ Áa£gü .d ¯s£Bº -T
[> l°×2#£Bº'A¼µÓ¢-2CdL2mNdÖ ¯Ă´[.»ps2A"qA"-N´[.»¯s»
{2N_d#A¼µÓØÁa£gü.d¯s¯ d2¢»¢´ü+[+[-ÿª£ü|aw+Xsps2N
l°ûB6C»' ¯Õ+° -ÿª£ü-2Cdm´_ü24r {2Bº {£Bý±paz´vüu4r+°Åu³Àu24r
{2# {2?uaz
u ³uØ2mNdü´vLs4r zBº.dl°×±paz-T¢´H+«XL\±paz´{Bº-2CdL2mNdÖ
¯Ău4r_ü2´{2$l°×[m´_üÖ-2CdaA¼µØü-2Cdaÿu¹A»Ð4rü-ÿª 2¢+«
CÖ¯s2N'm´_üCdÐ2¢ÿu424r-2CdL2mNd»Cd-2Cda¹¸+°2¢u ³uØ2mNdü4B
¯Õ§ .»¯s2N-u2?« 3u ³uØ2mNdüAÐa£3m´´2.£[.d¯s-ÿªX[3U {Bý+«
+°H\¯s2N-2A¼.»Cd3U {Bº3¢+r[Cd+°2!q_d# {m´´2.d24r4?«§4r {¯gü
m´´2.d24r.dĀsBº
um4A¼tµÓ¢ {2Bº4rl°ûB'U {Bº.»¯Õ´[:A»:2mNdüAÐa£.d¯ÕA¼µØü
¯güÖT¯ÕgaÖT-l°×£Bº3 !q ¯Ð´¯ d2¢l°ûB-l°×2#£Bº+°+°
A¼µÓØÁa£gü¢£Bý -ÿª£[+« .»y¯güC£Ð[+« [>Ö+ra`2= a2!q£Bý :2mNdq
4rK3A¼µÓØÁa£gü4r {+°+°[>Ö¯güm´´2.d2-2#q»qA¼
U {Bý £B¯2.£a´LMü

¢d£Bº ĀÐJ ¯Ð´ ¯ d2¢[ :2mNdü ]Cds+°HC£ü +°+° £?« AÐa£ +°[´Õ2.»
m´´2.d2¢¯güCdÐ2q+°±pC» ±p .dy4r+° um4A¼tµÓ¢[:2mNdü ¦+°HC£ü+r {4A
£?«AÐa£+°[´Õ2.»m´´2.d2¯güm´´2.d2+rA¼Bº2=u"
I-SERVE 107
z[ um4A¼tµÓ¢u ³uØ2mNdü=+°Bý2] .£yaz"-T]Aÿu¯BºU {BºCdJA¼Cd
.»¯l°× -AÿØa¹´ á2á¢ ÿu4rq[ ´vaÐ» .Ö´{l°×£2 4A +°+° -T 4B ¦
+°HC£q'Td2u4r-ag »Ø2A¼+¹¯2¯ÐÁ¼µØü+°[´Õ2.» TAÿ£[ a¹A¼Õ§C¹
T LĀsT
um4A¼tµÓ¢u ³uØ2mNdüu4r-ü¯Õ±paz´{Bº¢´HU {BºCd-2CdL2mNd[
¯Öl°×42$l°×[³uA¼d Āg2¢ {+[£Bºü¢+«m´W» ĀsBº -um´W» 2.»#´{Bº
£CdĆÕ sd µ}¸©Ājü¢[µ}¸ jAÿCd {C¹[2Bý±paz£Bºü¢+«m´W» ¯s -´{BU {Bº½2A¼aØ dü
½l°× aØ´L´va£kü63³Í¸A¼+° ¯[»µü.dĀsBº/A³ua`l°×ÖÖü[2Bý3+rµÓ2
+°ü ü T]y +ü /CdĂ£ü¢ /u¸¯24r {2B» ¯2A¼a£24ü ¹aa2.» 2#+rü
Tu¯ 2CdÖÿª £ü+°T2A¼.» ¯Q¯24 ü:u2?« K3¯ d2¢+°[´ÕĀsaz
:+° 3U {Bº´ÕCds a¯2C¹l°ûBý£Bºü¢+« m´»W ¯s-´{BºC[d +«+° +°[´Õ2.» A¼µØüK
/m424rI+°`24r {2?uaz/A³ua`l°×[´{ 2#ü+rÅÓ¡¸+rq:¯+°N_bü 2B»¯aØ
4¹Åuüÿªd2+°aÖml°ûa 4rü:u2?« K-´{Bº£Bý+« +°[´ÕĀsaz
3U {Bº£CdCCd Ðd 2C¹[2Bý£Bºü¢+«m´W» ¯s £Bý+« +°[´Õ2.»A¼µØüK42A¼a4 ¹ÅÓ24r
T]mCd24r {2?uaz /A³ua`l°× +°NH±p» ÿªT ´ÕBº4ü mÖCdüC¹ a mÖ|4
+2Bº4³uül°× jL£Bý .dm+°2 2?« ĀAÿ¼£üql°×2B» \a\ a£XL|4l°×2Bºü4rH¢+« =\|a
4ma£ü´l°×üJA¼ m´d`2.» ¯T2Cd U {ü3+rµÓ2¢XL|4d+° 42Aÿ¼a£ÐA¼üÿªd2C¹
4Bº4B º uBý ±pCd2B» 3Bº´Õü¸üCd8A¹±ĀBºuT¢´Bý±paz¯[»µüCd¯Ðd24r
.Ö#¸ +2Bºü¾´+«H2]¾íw+CdsCd A¼µØü:u2?« K-´{Bº£Bý+« +°[´ÕĀsaz
Ā Ø24r8£B 4B;|+;+° AÿCda¯2 C¹[2Bý {2BºB2º >a4A¼AÿCdaĀü
=´{Bº4B¯2+°a24r¯2.dL¯s {2?uaz3dĀ2+°a£ØüC¹ {2B» ±ĀÅÓ̧ ÿqAü_?«§
3d £Bºü¢ ¯2.dL2.» U {Bý+« +°[´Õ2.» A¼µØü L±pCd {2?uaz -T -2Cdq[
a+rü4r {2?uaz 3 T]mC£ü Lk2.dBº2 +°§2 ¾Á¼t +2Bºq a¶Aÿaü¢[ Bº4ÅÓ¡® u4r
+°[´Õ2.d .dy+2Bºü #¸BºCd#§´.dy[.Ö!q̧ Cd4ü _Bý±pCd#¸¯ zmA¼2¢a£ÅÓ®4#§ü
ál°×#¸¯´sL¶ 2Bºü2´\H±pCd#¸:ua+° a+rü¯Ð±Āü+°[´Õ2.d .dy
:u+2Cd ¯´{¯Ð±Āü³uBTBýĀ\£+°3U {Bº³uA¼dm±Ā2Cd2¢» {
´{VCdCff
-»£Bý¢+«m´W» ĀsBº'£Bý³uA¼d+¹µ[+«.d#§C£ {2B»´+° !¬ z+°ü+¯ü+°ü¯l°×»
.¹# {2#2N´{VCdC -» á mCd2 ü+°as .Ö´qA¼;+° Dü2-[ mCd»-£Bº
A[¢+« m´»W2.»¯L+« 3 U {Bý+« :# -# +°Nq .¹# T4üA¼ -2A¼.»Cd -Cd[+«
m±Ā`¯2Ö42 ü¸+°H|4.dü2-+°Bº¯s2Dÿ2]±pCd2N-2A¼.»Cd ?«§ zA¼tu4r´Bý {2?uBº
-A»¯Õ´Õs- ¯g
:u+2Cd ¯´{>L|4#´?«+«µÓVa2¢´ü-aĀü¢+[ aü ]y
´{VCdCf f¢
{ U {Bý+« +°Nq ¯2A¼ Aal°×Cd2N -´{B U {Bº 3 £Bý¢2] _d#_Bý P¸ m±Ā`
¯2á2C¹.dü£[±Â2N¯Ð´2¢+« m´»WĀsBº:u>a4Bº2¢U {Bºa+° a+rü£Bºü¢
a+°a+rü|+µ¸ ü-ÿªT¯sa+°a+rüA¼µØü.d¯s {2?uBº:A¼2C£A»[ ü¸"£Cd´ÕCds
µ}¸©Ājü¯2.£a£üÿqA¼2 ü¸
I-SERVE 108
um4A¼tµÓ¢ {´{Bº:2mNdüm´ÿu£ü ü¸a+°a+rüA¼µØü.d¯s£Bº¯Ð´2¢
{´{Bº£Cd´ÕCdsµ}¸©Ājüm´ÿu£ü ü¸a+°a+rüA¼µØü.d¯s£Bº:2C»C»B
um4A¼tµÓ¢:2mNdüAÐa£U {Bº.d ¯A¼µØü¢4raB 2?«A¼µØü4B {2?uaz
+2Cd 2NU {ül°×£Cd´ÕC£sNA¹©Āü V=l°×ÖiC»= Bº4raB .»dl°×2B»£a4raB
2?« A¼µØü .d ¯¯s {2?ua £?« ü¸ .»y ¯<A¼¦0uü -ÿªT2.»¯ s {2?ua
:u2?«£ÅÓ®:Cda ü´Õ]y£ÅÓ¡®-2!q- .dy+rK£ÅÓ®-ÿª 2¢£L+°N¯CdØ2
Q[[_?«§ 82C»H2A¼2!q
8 »CdA¼¯A¼bāC2d
¯A¼bāCdT ÿu¯C» ,,[/¯µ¢¸
¯Ð´2¢ um4Cds¢l°ûB3U {Bº£C£NAÿCd {üm´ÿu 2 ü¸ {Nq#¸4rq[N
{#¸4r.d¯s£Bº
[>24r {N]CCdCdsÐ2;+°!q:2mNdüK3]CCCd dsÐ2JA¼ ¯Ă.»¯Õ3a¹´`q
+°+° um4A¼tµÓ¢:2mNdüAÐa£+°[´Õ2.»A¼µØül°×mĆ»Ø+°Ö-¯ÕCs dÐ28QqA¼'TdüK
£WØBý¯ÐÁ¼µÓ´LMH2]´{Bº£l°×-ag2-dØaz¯
¢d£BºĀÐJ3¾í8T>L\2N"
z[£d£3TAÿ2¼ 4r»Cd[U .ÖCi d Ø2C¹£¯+°j µÓVa£[+°H´Õ¯» Õ z2A¼l°×Ā4Cd2Bº4r
{#§2Bý¾Á¼t¯Bý4rHÖzA¼¬i2N34rH¾´L\¾´L\ÖzA¼?¢¸.Ö#¸Cda£Cd:ÅÓ¸3Cda£Cd
+2Bºü4B4rH¢+#§l°×a£Ā4raz:A¼2C£8T?u-[´LMH ¯s£WØBý£Bºü¢+«
m´»W2]-aĀü±Â24¬Xs£?«¢]]-+°ùü=\L´BºCd2!q£+°NáÐCd
a¶24r+°[´Õps2N-[-agÖ2N+r[»3´ÀBºl°×Cd#§+¹q+°±pCd£+Nt ¯´?¢¸»»
=#+°A¼üq+°D\¯Õ±pdS+°?«+°»j¯Õ#§.ÖiCdØ2D\¯Õ±paz#¸;+°-ÿªX+°H\2N
-A»¯´Õs A¼µÓ
+2Cd ¯´?«+«£Bºü¢[-aĀüUakÖCd4rÙaz+ü¢+°ü T.dyl°×£#¸4r£¢
.ÖiCdØ2 P¸ÖH¸ÖH¸4rT.dyl°×2N-NT.dyl°×2#+Qt» P¸¯Ð´2¢+«m´W» 2.dĀ4r
-2!q»Tmµ2Xa´Ö¯´Õs¢2]¯Ðá´Ö[mA¼¢+«m´W» 2.£=´{BÖiC».ÖiCdØ2
T+°¯2Õ ]2A¹3ÖÖ2#».ÖCi d £Ø[+« ¯³u >¯ÕA¤¼ Ö >4At¼ µÓØa´2 P¸
ÖzA¼¬i2NCdH¸ +°Bº´{¢DBºÃ ÖzH]¾´L\#¸4r¯´ÕsA¼µÓØ2-» +°Bº´{¢2]>4A¼t µÓØ2
|al°×üT´{+¹Ā\2N
´{#§#+°[´Õ2.d#/2Bº#
¢d£Bº ĀÐJ :A»T?«" ¯´ÕsA¼µÓØ2 -[ -2#£|aT?«" ¯´Õs¢ A¼µØü2?ud

=+°BÖi£"-Q4r+°JWØBý £Bºü¢Ja¯2.dL¯s´{Bº+Cd4s r>4A¼t µÓØ2
´{?«§2A¼2#£a Ja -2!q az´{Bº +°_BºCd ' >4Cds -# J WØBýzÖ +° ¯´Õs
A¼µÓ¢2] ´{!q§ >4Cds+°2!q :# J ¯Ð2Cd ¯´Õs A¼µÓ¢2] ´{!q§ >4Cd s +°2!q l°ûB
Dÿ24r´{BºC¹2A¼[J-Dÿm±Ād "
z[ £d£ ´{BºC¹2N +°[´Õps2N m´+rWps2N -» #ül°× -ag » T?¢ 3¢]2.d
I-SERVE 109
¢+°2¢m´>ü2C£' #ü£BºCd£a£ÅÓ¸2C£AÖiÐCdÿu 2¢+#§l×° ±pCd£Å}¸£ÅÓ¡®
' #ül°×-ag»T#[3¢]2.da {Ð+2.Ö23¢]2.d ¢?« £ÅÓ®2£Ø+°a`µm¯s
á24r3¢]Ās2Ja¢+° Ø ³Íaá24r3¢]Āsa=u3¢]2]£¢Cd4r.d ¯s'
#ü[?«+ ;+°!q -a2g
/Nf-[/N=´{Bº {2NA[+«´{#§+rqA¼£µÓ qA¼
A[+« ´{#§+° 4r[ £µÓ z 4rK +°[´Õ¯s£d2!q -T - uÏ2 ü¸ +°[´Õ¯ s£dK £?«+«
[>Ö-¯ÕsCdÐ2qA¼K-ag2.»¯+¹£H
'A¼Õ§C¹.d¯Õ´{Bº
¯aÐ¯C£sCdj+°2m_³uj
¯aÐ¯C£sCdj+°2>4C ,
TNÿd¦m´X AÿµÓy
A¼CdmCdü4[s|+,,[/¯µ¢¸
ám_³Íj¯aÐ¯C£sCdj+°» >4Cd s ¯aÐ¯C£sCdj+°»
¯aÐ¯C£sCdj+°2-2!q -¯ÕsCdÐ2+°2!q a+°?«q[N-u2#´{Bº {2NqA-» #ü-#
ám_³ujl°×4rK:#>4Cdsl°×4rK=u-ÐazĀsÖ.Ö´{
¢d£BºĀÐJ L¢+°2¢
{2NqA¼ f-» Ø ³Ía2=u+°[´Õps2N"
z[
d£ µÓ+«s¦+r]C£Ă
CdmCÖi £¯Õs .d£¯Õs .d,
dĀjCdsACdjCdmA¼b³uj
CdAÉÖi£CdjCdACdj+° ,,[/¯µ¢¸
3´[ dµÓ+«s ü¸ >a4C¹2N-N;+° T]mCdÖµÓ+«s-Nám_³uj¢» {2A¼2!q
{2NqA¼2!qqA¼- uÏA¼Õ§¢2].d¯Õ´{Bº3 dµÓ+«s+«ám_³uj3Aÿa2+°+°3µÓ+s«
ám_³uj¯Ða´» -2!q3 dµÓ+«sT>2Dÿ2]+Qt3ám_³uj7³ÍICdÖT]mCdµÓl°×süC¹
[2Bý {#¸+°[´Õ¯s {2#2NT>ÏA¼Õ§C¹.d ¯s-´{BºAÖiÐCd_N¤qA¼4+° dµÓ+«s+«
-¯ÕsCdÐ»qA¼-2A¼.»Cd»3µÓ+«s {2A¼2!q {2NqA¼2!qqA¼-[»£CdCdsÐ»CdsüA¼Õ§¢
um4ANA¼µÓü+°[´Õ¯s´{Bº4Bq[»-2!q£?«+«a´28 mCd2qA¼¯Õ§m±Āa2ÿª2¢
>4mA¼´2Öz+°´L¯ÕgXl°ûB-2C»¯Õ§¢-2Cda£bā424r {2B»¯Ð±ĀNA¼µÓül°×mA¼§U {Bº'
¯Õ§ÖzC£s[;|+ zA¼t4rI¯l°×2!qQ[+«mA¼§ám_ ³uj
' #üK ¯Õ§[ -2Z+°L2] ?u¸BºCd£2 uÏ A¼Õ§ +°H\´{Bº -2!q ¯Õ+§ «
-¯ÕsCdÐ»qA¼[C»H±paz´{Bº
U {Bºf-» mA¼§
m_³ujf-» mA¼§=+°Bº T4üC£a"-u
T4ü´{Bº£WØBý m´´2.d2£m´´2.d2:´{Bºm+Cds4r´{!q§ m´´2.d2-»T;+°?u"
»a£"-[C»Hy.Ö´Bº2=u"Q[+« 8¯ Aÿ2.Ö´Õ£A¼Õ§ ÿqA¼2JA¼ 3Aÿa´Bý {2#2A»
Cd´¯ÐCd2mCdÖ¯ Aÿ» {2BºA¼+°+°3Td[-+°Bý+« NH¾´?«§¾í¯24X.Ö_C£
T¯
4 [+°'¯aÙ¢£ØAÿ¼Bº»¯Õm´µÓ¢¸
¯´ÕsA¼µÓØ22S>4A¼tµÓØ2 ]y2A¼2#£a
+°A¯´Õs ¢A¼µØü=u {2?uaz"ff-»´
m µ Ó4B {2NA[+« ü2¢¯ Aÿ2
I-SERVE 110
.Ö´qA¼-N¯§»[ ü+°asÿu 2-az {2Bº .dy¯´Õs+rü2¢]Aÿu¯a´Ö
-³u2 Xsüaz2]±pCd2N4+° uÏ2µÓ¡A¼¤24rT4H±pazCd=A¼a4r {- uÏ£[
m´+rW2´ q¯s2N-2!q 8J CÖHd#2qA¼» -ÿªX[ +°H\¯s2N +rK-+°Bº »|a
:2mNdA¼üq {4+° 3-ÿª 2-´{Bº Ø+°s2+r+°±paz£Öül°× .£y+° ¯jX4r
_d#l°× ¯s2N +°+° - uÏ» ¯´Õs +rü2¢[ A¼µÓØ K A[¢2S >4A¼t µÓØ2
T+°¯Õps2A¼K 2-ag2.»¯+¹£HµÓ2+°aÿª4 C£A¼üü´Ëz £+°Ø Xs¢[

u4a¯Ð´Ö|a ¢Aÿÿu¯ TBº2_£,

¯±½sCdCdü¸»¢Aÿ¼¦µÓ¡A¹¤ uBºØ2m´+rµÓ» C,,ff µ¢¸
]Aÿu¯Bý3Bº2_a 2C£ um4C ¯Ð±Āü¢ mCd»¯´ÕsA¼µÓ¢-CdBºüaz2]±pC£Bº
+°+°µÓ¡A¼¤ uÏ2-TA¼Øm´+ rW2´.»¯s2N-»'£+°Ø»:2A¼l°×m´ `2'T
d [
m4³Õu2.dl°×[:+° z[.Ö ´ĀÐÿª T a`¢+« P®m´»WAt2
P®±ĀCd>j
z[ 3 TAÿ¼24r » ¯´Õs¢2] _d?«+« .»y¯L+« ÿª4¹ÅÓ´{ :a¯ |a<Öz+° +¹`2
L´{Bº¯ zmA¼2¢ z[\±paz±ĀCd´#§`»A¹¾í+«q]#¸4r {#§2Bý+Cdsm´´2.d2
+°[´Õ2.dBº2ÖzA¼ü¾´?«§2N»3m´´2.£[T2Cd4r.d¯s2Bº4r»A2?¢¸£l°×£¯Ðm4r 2
+°[´Õ2]2N-ü£?«£ÿua£Ø´{mCdü_2Aÿ¼ {ü-2C£+°[´Õ2.£a£ÅÓ®.d ¯¯L+«£l°×
m±Ā`2q] ]y!¸¬£ÅÓ®2A¼LK+Á\H2.d+[ zL¯Õ±pd
£d£.dµ£-´?«£´L¯ÕgX"-´?«+« £l°×:2+rCdCdsÐ uÏ2¯Õga´BºqA¼-2A¼ ü¸
±ĀCd£¯ü£ ¯Ă>az2.»µaz:´?«¯ÕXg ¢-azC»-u>L\ {2B»N+rA¼:´{Bº
K ´L¯ÕgX =u {2A¹ -´?«+« £ ´L¯ÕgX -u4r {2B»N TBý4r l°ûay[ 3¢]2.dl°×2#
´{Bºám_³ujCdCdsÐ 2C£T¯§24r» {2B»N+rK±ĀCd£¯ü ]yJA¼´BºÃ´{Bº mCd2
¯Ă/dØüu4r v\±pCd {2B»NK´L¯ÕgI-2C»4?«§ĀAÿ¼.» ¯s4r['¯ÕgX[A#q2
¢d£BºĀÐJJa.Ö´Õ2N[>2£ ¯Ă/dØüü4C¹2N:2+r+[¯2A»³Íü
T\q {£azJa¯Ð´2-¯CØd KA[u4r» um4C m´´2.d2l°ûB-¯CdØ K.£u
Āa¸ .Ö_Cd£a +rK m±Ā `«l°×¬i µmĀs$Ïü »l×° aÒu z ]y ¯Ð±Āü ´ËHĀsd[
-2#£a/A³ua`l°×»l°× aÒu z ]y+°ü¢84=+«#¸4r+°[´Õ ¯s a£Bº
um4mCd´2.d2¢ 2]uÿª2 ¯s2A¼YI-2#£a-ÿª 2¢4B:N[>»[´Õps2N
P¸8-aga£mX¯ d2¢¹ ]y+°üül°×´ËHCd»JqA¼[£ÅÓ̧2#£aQ[[_?«§¯Ð´2¢
+2Cd ÿu42¯CdØ K+2Cd ÿu42-¯CdØ K¯Ð´µm¯s$Ïü.Ö´Õ #¸ {C¹2N4A LJa
¯Ð´2ÖzCds2-¯CdØ2-2#£|aT?«"
z[»l×° aÒu z¯Ð±Āq4rA¼d Ø L+[¯Ð±Āü4B¯C£Øq[m´¯NÕ ¤ {2N/A³ua`l°×
¯Ð ´µÓÐV/±Ā¯f-»/±Ā¯ {2N3/±Ā¯.»¯Õ£ÅÓ®+«a£¢»¯2´Ë#üK z2A¼4r»

¯Ð´2¢+°[´ÕĀsd[ {2N3/±Ā¯.» ¯£ÅÓ®l°×-u2?«-ÿª£ü4B.£u {£az
+rK¢Cd4r3¢] ¯s-u2?« -ÿª£ül°×-¯¬i+ra`2£ÅÓ®TµÐ¯» = L+« 3
/±Ā¯üJA¼3µmĀsüJA¼TµÐ¯2-.d2.dü24r {2?¢2A¹£ÅÓ®l°×3´ËH C£ü[µÓyd24r
I-SERVE 111
+°ü4Cd£az = L TµÐ¯2 +2.Ö2 A¼ü A¼ü4r {2?¢2A¹ £ÅÓ®l°× .»y ´ËHC£ü
-[µÓyd24r {2#£az
Q[[_?«§ C»üCd Td2 8T#2!q ¯Ð´¢+° um4¢¸+rül°× Aÿ¼Ø 4ü ¯2_2Aÿ¼2
TµÐĀQÿ»4r[¯ÐCd¯ÕĂA¼¤24rA¼[aj³u #24r.Ö±Āü2!q
CdA©» Ā+r+°C£Ed
£ØdA¼£ØüÿªØC»,,[/¯µ¢¸
:A¼2C£+r+°C£Pd£Ød2Cd´ a+°?«-»Ø2A¼l°×JüqA¼
4 [+° +r+°C£Pd£Ød2-2!q:2Z¸¢
´Ëv¸+ff-[ÿu 2C£R-2!q C£?«´2Bº

C£?«.Ö#§JA¼C£?«´2Bºu4r´2Býa£üB[+«¯ÕA¼¤24r {2N¯L4rÙ3¯ d[+«;+°+r+«
]yA[JA¼ m £H2N3´2Bºa£ü»a£H2NQ[[A¼a22]4 [2])¾Á¼t [Õ
'_2Bº+r+«£q¯L +«3C£?«´2 Bºa£H±paz2N-[m´+ ?° 2« .£Bº[ u[+«´2Bºa£üB[+«
+r+«£üB[+«+raØ+ra`¯2_2Aÿ¼2qA¼-az£-N {#§mÿu2X+°ü4C¹2N:u2?«
¯2A¼a£bā»+r+°C£Pd£Ød2-2?ua
z[£d£:2Cdl°û.Ö´ ]y2N8T#2!q¯Ð´µmĀsüK+r+°C£Pd£Ød2JA¼3Aÿa´Bý
Bº¯s£az+°+°¯Ð´2¢+2Cdÿu42¯CdØ »3¢.d¯L4rA¼+°+°
_³Õua£2Cd|a¯2X
Áa£g¦|+.d+°Ð]C,
¯2TA»+r>4mA¼¾í¦
dAÉ».dyāXCdAÉ¯ÕgC£,,[/¯µ¢¸
+°+°¯ÕA¤2Cd28T#2!q-#¢´ü {2B»¯Ð´2¢4rK:#_d# {2B» um4Cd s¢
4rK¯CdØÖÁa£gü»T=´{Bº=+°Bq»q {/N.ÖiCdØ2;+°!q-A»3d>4Cd sü
a±Āü4r=u+r£ül°×2!q-u {2?¢2N
+r_?«§+°L\»X+ ál°×»X+=2Cd mCd2ÿqA¼2 {2A¹ um4C¯Ð´¯´{sül°×
Aÿ¼Ø-2C» ÿqA¼2 {2N:N ¯Ăl°×´BýC»T\H¯ÕA¤2Cd Td üK» zKl°×´vaÐ2
.Ö´Õ» +°+° P¸ .Ö´ ü¯Õ´[qA¼¯
¢d£BºĀÐJu4r.Ö±Āa:+°3¾íJ-ÿª 28T?¢.Ö´2Bý
z[£d££l°×£ÿua£Ø´Õü¸ü+°[´Õ2.£a.Ö±Ā4A»£ÅÓ®Ö³u2¢´Bý±paz
8a+°ÖCdCdsÐ]2Cd£ql°×2BÁ¼³Í a¯2 CdĂa£ü4Bý ´µ
:u {2Bº4r;+° a¹$;+° C»>µcHÖ A¼¤ z[ az2?«+« -XNÉ4r .£yBº»
3dl°× ¯ .»¯s.»¯s ;+°m´µÓ»µ
¯ Õ§ ¯<A¼¦0uü
´mµÓ A¼¤ zKµÓÐa£Ā Ø24r¾Á¼t£ÅÓ¡®= Bý ´{`Ø2 £LA»= Bý ±Ā´2£BýA»-2?ua

4A ´{`Ø2 .» ¯s ¯<2 ¯s2A¼K ±Ā´2 .» ¯s A¼¦<2 ¯s2A¼K -2?ua 4A +rK +°a {
+r#+rüÖzA¼i¬ T ]y´{BºA»µ2Ó ¢-2A¼L+;|+ĀL;|+a+°Ö A¼¦<2 ]yJA¼´BºC¹2N
4A :N >a4rü2!q :[ ü+°ü 2N 4B ´vaÐ2 =´{B¹ ;+°´{ Bº ;|+ ¯ d2¢ ;|+
I-SERVE 112
a+°Ö±Ā´2.»µa[.Ö±ĀH4A:N-¯2ÿª ÖTd24r+°[´Õps2N LJa2A¼L+;|+
ĀL;|+A¼¦<2a£ B[+«+ra`28 z2N"
A¼¤ z[£m´µÓT[£ 2+°T]mCd24r.d¯Õ)=A¼am´µÓ»µBº
=A¼a´mµÓ£d£Kl°×¯A¼¯A T»+2° 4ü-2Cd¦+°a`2 {2N4+°A[¯³Íd2C¹'
A¼µÓØ m´´2.d ¯[»µül°×Ö+rü {+ra`»T?¢CÖü¯+¹£ü[m´dCd2.»¯s£ {
2]A»+rK3-2Cd¦+°aù[A»[¯³Í d2C¹CÖü¯+2#£ {"
'm´µÓl°×82>£_.Ö±Ā¢CÖHd+° »-Ö d24r.dµ3d;+° +°`2
3\ P®azu-£Bº
A¼¤ z[ £d£ u4r 4as CÖ.d y+¹ H+°24r {Ð = Bý¹" =+°Bý £Bý¹" :+°Bý+«
=2A¼+.£y¹"'A¼µÓØ»T?¢":2A¼¢ {Āa»T?¢"-K4as.»¯+¹u_8J4as
a£ Bº2qA":A¼2C£;+° ¯Ð´»-» #Kl°×4as a£ Bº2qA" vÐ;+° ¯ÐÚT»
»;+°¯ÐÚT»:NKl°×-a2g +r Bº2qA"
'A¼µÓØ2-2C£¯L4rÙ.dBº:N]£jmCdCdCdsÐ2Öz+°TĀsa2 mCd»]£jmCd2Öz+°
ü+°`2T]mCdÖN3]£jmCdCdCdsÐ2=+°Bº8N {2A¼l°×2!q-+°Bº-N {2#2N-2A¼+°»
¯+ra`CdÐ+°ü£C
¯aÐ ¯Ø¯+ra`,
-+ra`CdÐ+°ü£C
-¯Ø¯aÐ +ra`,,[/¯µ¢¸
-N'A¼µÓØ ¯s {ü[?«+ +ra`2 {2A¼l°×2!q {2#2NqA¼l°×2!q+ra`» {2BºA¼
2 :´{BºÿuT2.» ¯ Õ§ ØÕ§ ÿu l°ûB 3]£jmCd2 JA» 3Aÿa´Bý {2N =u42!q
2C£+°H¯Õ ;+r+°Bý ¯Ð´¢+°2¢UT¯sU {ü2+°+° £Bº l°×Ta£#aBº
£Bý¯Ð2CdA¼Õ§¢£BºTa£#aBº4rA¼-N 2 A¼Õ§C¹.»¯s+°ü£BýA¼Õ§¢
£Bº ØÕ§ ´{aB»+r4r;++° ØÕ§´{aBº;+r+°U _2A[+«Ta£?Æ´{aBxCd£Bº
'Ta£#aBý ¯Ă¢+°H4| ¯2+°uü_?«§ CdCd Hā Cd24r£Bý£Bºü¢+°H|4AÿCd
a¯ ¯2.£a ÿqAü_?«§£Bý ¢´ü {2B»U _2A[+« ØÕ§4r4r[¯ Õ§4r4r[¯<A¼¦
0uü ]y´BºCd£az {Ð.Ö´Õ+°a {+r#+rN¯[»µül°×+raùü3Ta£#aBý
£Bºü¢[AÿCd {ü+°¢¸uq
+°+° ¯Ð´ dÖ'm´´2.d2¢ {2B» l°×2BºüÖzA¼¬i Áa£güÖ+° ?«§ zA¼t
2?«+raùü {#§+°[´Õ¯s£'m´´2.d2ÖzC£s[+°H´Õ.d¯s´{BºQ[Ö+rü¯LÖ
+ra`2+°[´Õ2.dA¼+ra`2ql°×2B´{!q§ Áa£g[¯CØd Áag24r-2Z+°L2.dB[+« JüqA¼
+°+° {N]£jmCdám_³uj»4r[>4Cds4rA¼
¯Ð´m´´2.d2 al°û:N¯üÿª24r» -ag Cd2N um4C m´´2.d2A¼4ÙL+« .»y¯L+«
:´{Bº.Ö´Õdz+«s¯L±pA»Ö-[´Õ¯s {2#2N+rKT.£L2].d ¯s¯Ð±Ā[-ÿªT2.»
TAÿ um4Cd s-ÿªT2.»TAÿ wa2Bº;+°!qQ[[_?«§-Twa2Bº>[j2.»TAÿ£ü
4B ;+°!q -[ m_³uj»Cdsü m4³Õu2.£a A[[ _?«§ um4C m´´2.d2 l°ûB -NÐId
ám_³uj d»[£a[µÓyaz2.£a
I-SERVE 113
z[+ra`2¯CØd ÖC»+raØ ¯CdØ»+r£H ?«§ zA¼t;+°¯C dØ2l°×2Bº a¹¯CdØ2-u|4
ám_³uj;+°¯CØd 2>4Cds a¹¯CØd 2+r£H-´{Bºm_³uj-NÐId [Jwa2A¼l°×-2#£a"
A¼¤ z[>4Cds4B¯CØd »-B[+« ?«§ zA¼tl°×2Bº/A³ua`.Ö±Ā {u4r» {2N L
'>4Cds¢m´XÁa£g[+ ;+° +ra`2 {2BH4A L3+rµ[+« +ra`28T?«"-+°Bº 8
+ra` Aa+# ° 2qA¼+ra`2ql°×2B ]y2N4+°3+rµÓ2.¹# ¯¯Ô-¯CØd [.Ö±ĀH
3+rµÓ»-¯CdØÖC»A[¢ {2B»ŃÉ£ØNÁa£gü¯CØd Öu- {C£az"+°+° {Ð.Ö´Õ
dz+«sl°×A¼aA¼-2A¼ ü¸m_³uj;+°!q¯CdØ2-N-NÐId2
z[6C»'m´´2.dÁa£güK=2A¼l°×+°[´Õ¯s£az"
A¼¤ z[mÿu2X ü¸mÿu2X¯Õag ´ B +Ãº Qt3Áa£güK¯üs Áa£gü»-ÿª X+°ü4Cd {2#2N
mÿu2XÖzA¼?¢¸=um±Āa2ÿªÖ2A¹-u|4Ā\±pCd {2#2NĀ Ø24r³Õua`Ø4abāBýÖzA¼?«
mÿu2X 8 ¯2+°uü .»¯Õ2A¹ -T az´?«+ -u|4 Ā\±pCd {2?uaz =´{B¹ .£u Tµ}
¯2A¼a£bāü¢Cd´£?«¢ a {2BºA¼-u2?« ³Õua`Ø4abā ¯2+°ü´Ëü24r» ;+°´{Bº+[
ü+°ü 2N+°H¯Õ ;|+a+°Ö±Ā´ ´{ùØü.»d .dyCdCd āHCd24r;|+a+°Ö¯<A¼¦
0uü±Â2A¼ .dyJ#[?«K_?«§ {Ðm4³uÕ 2.d ü¯ÕA»T#2!q'm´´2 .d2ÖzCd2s -¯CØd K
;+°ám_³uj¯CØd K mCd»¯
z[£d£¢d£B3TAÿ¼24r-XNÉ4r ]y3 A¼¤ z[£l°×a+° a+rü4rCdCdsÐ¢Aÿ¼
.» ¯¯L+«£l°×´L´vak24rCdCdsÐ uÏ2+°H\2N-´?«2]» P® z[4r L±pd3
A¼¤ z[£JA¼A¼dC¹£ A»t {2Bý±pdBº:N4¹'m´+°4N¢´Bºl°×N3d».dBº
um4Cdsu4r» ¯Ð´24B-¯CdØ2
¢d£BºĀÐJJa.Ö_CdA¼2C£JWØBý³uA¼d2¢+«JaA¼L´{BºJl°×+°H\
¯Ð±Āÿª 24A-´{BºJl°×¯Ð´2¢+°[´Õ2]£Bºaz´{Bº:+°Bº um4A¼tµÓ¢J:2?«¢
=u {2#£Bº"£w+u+°[´Õ¯s£Bº"
z[:NCÖHdü2!q£-ÿª 2:2+r+2CdKl°×CÖHdH3TAÿ¼24r A¼¤ z[.»¯Õ¢Aÿ¼l°×
»¯2C¹Õ2]3Tdü» L2Cd 2.»¯+[] L+«'m´´2.d 2C£mÿu2X d [
4aWØü»ÿu 2l°ûBmÿu2X¢ÿu4» [[>24r {N;+°ám_³uj»Kwa2Bº NqA¼
4+°TBý]¾´#§A¼\Nl°ûBqA¼K[µÓyd[+« .£y
-u+2Cd+rü2Cda£Cd»3 A¼¤ z[C¹£Cd-ÿª£ü´2.dl°×2# #ü
Aÿ¼Ø¢:u-£
] z[ ³uV¶»´vaÐ2 z[4r {2Bº4r£µÓVa£[´+°¾´?«§ £WØBý ³uA¼d 2¢
m´»W2.£ 4A :´{Bº ;+° ĀL P¸ Öl°× ÖR¸ 3 £?« £ ±ĀCd µÓVa2 =u {2A¹
.dBü[´Õps2N - X2.d2Bý
A¼¤ z[:2w++°Bý±ĀCdµÓVa dØ"3£?«KµÓVa KWØBýµÓVa K3mµÓ -K
=´{B¹+rH_BýAÖi£az+r£ü2!q¯Ðd24r»Ð.d¯+¹
A¼¤ z[3TAÿ¼24r.Ö ´¯L+« ´vLs4r j_N¤ 4r+° »¯Ðd24r.d¯l°×2A2q
I-SERVE 114
-[Ö4Aÿa`¢+« m´»W2.£-um´»W¯s m´»W¯s
) ³uV¶ » P®XL\ .»y

A+rCd L+°B» {2BHff-[ 4a {4rL+« T.»µ3d¯|a-£Bº
»Ö2#»Ö4r\¢+«m´»W2]£dz¯Ða±Ā[Aÿ¼L2]3+rµÓ 2C£ÖX+r´vaÐ2
»8+°2aÄÐa2¢2]WØ³uA¼d2¢+«m´»W2.£¹3AÐa2£+«´{Bº+°´Bº»qA¼±pK
¬i?«+« ±p»2A¼l°× a¹AL8AÖi £Aal°×Cd2A»Ö -l°×2!q-QAa+°qA¼ Xa\XL\-ü¯Õ±paz
Öl°× ]y P® 4a {4rL»-Bý4r
] z[ ³uV¶ :A»T?«" =2Cd ÖN+«£ ' m´´2.d2¢2] 3 m´´2.d2¢+« ±p» aÙ»
Aa+°AT» ?«"
A¼¤ z[£d£ {Ðaz´{Bº3±ĀCd µÓVa£[ÿX+°24rmĆdØ+°24r.dBül°×2#£ {
-NĀAÿ¼Ø24rA¼+r£ül°×2!qKÖ4»mCd2C¹.dBº4ü {
] z[=2A¼ ü¸"
A¼¤ z[ {Ð- ĀgmCdd [´LMHAt » /A»tµÓØ2C¹á+rdm´µ» Ó TA¼Ø3mWaz2]K
WØBý³uA¼d2¢+«m´»W2]a+°a+rü´LMüü>a´{CdCda`2¢_d#+ra].dyü
m+°TjK3mµÓ 2C£+rH±paz2N-2A¼¢ÿu424rKµÓVa KWØBý µÓVa +rH
_BýAÖi£az
¯
-2A¼ q̧Kl°×3±ĀCdA»³Í üA¼4Ùal°×ÖÅ}®2A¼l°×Cd\ aÙ2:´{Bº+°´Bº#2qA¼
-ü £?« 3 -ÿª m±Āa2ÿªA¼µÓ¢ Kl°× -N -ØA»³u2 -2A¼¢ ¯Ð´ A¼µÓ +rK
-ÿuØ¯_ü2 ü¸-A»Kl°× um4A¼tµÓ4r L±paz2N
CdA» ¯Ð´8£d2
um4Abā z±Ā4Cd¦,,[/¯µ¢¸
'A¼µÓ¢Kl°×» z¯Ð´´{aü2 l°× {Ð¯Ð´´{aBýT[>24r:+°Bº {N
]A+rµÓ2 mCd» -NCd¢Cd» {2N+r£ü2!q {ÐAÿØ2¢+«ÖR¸.dBºK|+-ag Cd2N
¯
] z[£d£¢d£B-u.Ö´Õ 4a {4ra3a£mX³Íaz4r[mA¼±pda£l°×
mCd2 3 a£mX [mA¼´# § Aq ¼ ' Td ü 4Ly 3¢]¯s l°ûay£ CÖü¸£L2N
4a {4raq]l°ûay£aÖ2#» »

8 2¯Ð±pTÿ¢¯aÐ¦
¯mA¼´:X» X¦,,[/¯µ¢¸

³uV¶3¢]2.d4r3¢]2.d4r¯Ð´2¯CØd »»Ö -[´Õps2Nff-£

A¼¤ z[ £ Öz³u q̧ {2N »ÐT 3¢]¯s£ 2!q um4mCd´2.£[+ ¯Ð´ m´´2.£[+
ÿqA¼»JqA¼4+°6C» aw 2Bº¯C£Øü+r£Hq+°±pC» wa2Bº-¯C£Øü+r£H-2C» 4rK
J?«¢ ;+°?« ¯CØd Ö a+°?« -¯CdØ2 +r B[+« Jü qA¼ 6C» ¢+°2¢ m´X£Bº ¯Ð´2
-¯CdØ [»j¯s£BºA[[3Aÿa24r.»¯+[+2A¼aµm¯s+raü um4Cdsl°ûB-¯CdØ»[
¯ÕA¤2I+°L¯s£a {Ð:´{Bºa£mCdu¸3¢]2]8TC»uy 2!q¢+°2¢m´X£Bº um4Cds
¯CØd [4?«§4r»j¯s£Bº+°+°Q[[_?«§¯Ð´2¯CdØ»[=2A¼l°×.Ö´l°ûBºA¼"-['
#l°ûB {Ð[µÓyd24r.Ö´q+°±pCd£ {-2A¼+°»
-[´Õps2Nff-2#£ {
I-SERVE 115
K7\¯u#l°×l°ûBCd\+ra`2 {2N' um4Cm´´2.d2¯CdØ [m´X£Bº»j¯s
#[>»+rK3 j+°2Ö+rü_üÖ[a´`8AÖi£ {2!qA[JA¼ 3Aÿa´Bý 2
z2A¼l°×Ā4 .dy¯L4rÙ3¢] ¯s¯Ð´2¢ {2Cd mCd´{¯CØd CdÐ2l°ûB um4Cds¢qA¼
] z[-AÖu"
A¼¤ z[:N4B-ag2+r Bº2qA"-2A¼|+ {Ð¢d£Bý+« 4a {T+r¢Cd£ {-A¼u
{2.d-¯üTd2.Ö_C£T
:+°Bº
¯CØd 2f-2!q K/A»tµÓØ28T?«"
] z[;+°+ra£Ø[+«Ö+rü¯LÖ+ra`2 {2!q-N¯CdØ2l°×2Bºl°×Ö+rü ?«§ zA¼t {2N
+°+° l°×2Bº ¯CØd 2 zCdØ´{]´JA¼ +°[´Õ2.» Ö2Bý zmA¼ A¼4Ùa:u2?« +ra`»Q+°[´Õ2.dBº2
qA¼4+°-N-¯CdØ2
A¼¤ z[3A¼Õ§C¹.d ¯s¯Ð±Ā[+« Ö+rü=2C¹+2Cd +ra`2 {2N um4C A¼µÓ ¢+°H4|
-ÿª£ü¯2Āa£ü4r L3¯2Āa£ü¯ÐÁ¼µÓ¢Cd´2.dÿªC£ü¯Õ§.»¯s£az
-2A¼ ü¸ ¯Ð´2¢[ ´2.dÿªC£ül°× Ö+rü ÿX+° +raùü q+°±paz£ ¯2Āa a´Ö
¯+°j +ra`28A¹ {2A¼[.Ö´{ +¹ .dy3TAÿ2¼ 4r¯Ð±Ā[+«=2C¹+2Cd¯CØd C£Ð[ĀNÿ2.d .dy
' mCd´{½ÿu4Ø24B um4A¼tµÓl°×qA¼
] z[-A»T?«"
A¼¤ z[ um4A¼tµÓ¢+°H|4´2.dÿªC£ül°×+raùqT?¢7³Õu2.d
] z[ ÿª T+« Ka +ra`2 -2?u K?«+« [´{ +ra`2 -2?u [´{l°× 4rH +ra`2
-2?u4rH+«3+rµÓ2+ra`2-2?u
A¼¤ z[ÖzCds2JA¼ um4C Áa£güK3+rµÓ2¢2]a£H´BºCd£d[C»uy {:+° £?«+«
¯CØd CdÐ2=+°Bý 2BýCÖĀs"
] z[´vaÐ+°ü2¢[U {ü¯2Āa£q:´?«'+°üÁa£gül°×+ra`2- .dy4A
A¼¤ z[ -u-£ 4B:´?« ' um4C Áa£gü Ö+rü¯LÖ ÿX+° +ra`2 qA¼[
;´{l°×!q§- {Cd2N-Q4r+°´vaÐ¯2Āa£ü+2.Ö2 ¯´{[ü_BÃd2!qu42#2N+rK
=l°× ¯´{[ü_Bý {£d2!qu42BºA¼m+«2A¼?«m´ÅÓd2Cda£Cd P®;+°+°ü+rü23\C»
4r[¯Õ§ÖzA¼ü+rA¼[µmĀsü.Ö_Cd£az-2CdQae+rü2±Ā#±ĀCd¯2Āa£üdAÉCdA2É¼ 4r
[ü_Bý {£dBº2 dz+«sdz+°s2 +rA¼ +°+° ¯Ð±Ā[+« T\H2Cd mCd´{ ¯CdØCdÐ2 l°ûB
um4Cdsl°×T4üA¼-2A¼ ü¸»CdCdsÐ»Cdsü um4Cds-¯CdØ KA[[_?«§¯Ð´2l°ûB-¯CdØ K
[akaz¯s£a-2C»4rK¯Ð±Ā[_?«§ um4Cds-¯CdØ Bº2qA¼
¯Ð´ A¼µÓ¢ {£Bº ¯Ð´2 ¯CdØ » zjC£Bº £Bý+« ¯2A»³u 2 {2BºA¼ {Ð
¯Ð´2¢2]AÿØ2¢+« ÖR®8A»A¹ÖCd+[ P®Öl°× ]y
¯Ð´2¯CdØ»»Öff-[
¯2A»³u2 Ø+°s2 .»Ās»T?«" {Ð AÿØ2¢ {2Bý ?u¸BºCd££" ¯Ð´2¢ {2Bý
?u¸BºCd££"dz+«s¢ {2Bý ?u¸BºCd££"=#.d¯Õ£K3¢.d¯L4rA¼
I-SERVE 116
] z[ÿªTØCdAÉ¼
] z[ĀÐJJa.Ö´Õ 2Nu4r» {2N-N¯a| +rKd2Bý¢d4a {-2#£|aT?«"

-N|+ ü2=Xs±ÂBº B[|+£"»|a8AÖi£-2Cda£ag2 {2A"
A¼¤ z[ =Xs±ÂBº´{ 4rA¼d Ø >a4¢» Td» .Ö_Cd£ 8T#2!q {Ð ;+°´{ Bº
z[T:´{Bº:+°Bº4³u¯g4r {£ {Kl°×»-XNÉ4r .£yKl°û£l°û ¯³u2¾´L\2N
3 ¯³u2 ü¸ {Ð:+°B» {2Bº [+¹aCd£ {4A»K # [2]:+°B» {2Bý±pC£
{Ð£Ā[Aÿ¼Ø2¢ P¸ Ö4ĀAÿ¼ÖzA¼ü¾´BºC£ {-u+2Cd+rü24Bý.£+°:+°Bº4´
+°a { ¯2s NA2C¹'m±Ā2C£ü¢ {2B» K_2Aÿ¼ {ü.£u 2NW2]±pC£a:2Cd¢
:+°Býa£$ül°×dzA¼¤2 ¯s2N3+°¢¸u[Cd#§+¹q+°T\Hm4r m´>ü±ĀL±pC£a
-´?«+« Kl°×4BÖia£4Ø2Aÿ¼Bÿº24rl°×A¼a+[ {2#2N+°+° 2 mCd28J+°üCd
.Ö2A¼l°×2B'A¼4Ùa¢»;+°-BºT¢[£¯2+Ā\Ās2
+2Cd+ru[+«3m±Ā2Cd2-2C£¾Á¼t++ra`Ø26±paz2N¯
.£u 4rü+2Cd 2N¢d£ÅÓ¡®-+°Bº.»aC£a£ÅÓ®¢;+°¢d£Bý+ Kl°û
¯³u2¾á4Cd2N {Ð£Bý+« -»+° Td ü¢Nÿ2.dBº2ÖzA¼ü¾´BºC£ {£Bº;+°´{Bº
[¯Ð´2-2!q8T#[-Bº4C£BºA[3Aÿa24r.»¯+[ {Ð£Bý+« 3CdjCdCdsÐ2-2C£
/Á»µÓ2 .»Ās { 3 TAÿ¼24r {Ð ¢d£Bý+« 4a { +r¢Cd£ { -´?«+« » K ´+°»
{2?u :N >a4¢C¹2N ' Td2 £l°× Ö4_ü2 ü¸ z2A» CÖü¯ -2A¼|+ [
¢d£Bý+« 4a {Tff-£

] z[ £d£ ¢d£B 3d #ü T[ » 3µÓyaØ±pd 3 a£mX P® £
4L2]»3¢]2.dl°×£'.d#§C£.£u+°[´Õ¯s£az+2BºüA¼üNl°×ü
:u=¹: K4r+°»+°Bý[+°[´Õ¯s£»Ö L["»»ü£"K?«£"[´{£"4rH£"
[2\£"-¯E´2ÿªC£¬ a"[>24r.d ¯s´2.dÿªC£ü»»q {
»» mA¼Ö.»d2ÿª¦
»A¼2<2£d ´Ø³u,
]£jmCd¹Ø +°.d 2
:A¼ ÿuX|+ ü,,[/¯µ¢¸
:T+2Bºü+r {:Nÿª T+rA¼:N3+rµÓ2+rA¼'»»+rA¼:A¼2C£;+°
]A+rµÓ2Öz+°m´+rµÓ2 mCd»3+rµ[T2]3+rµÓ2 2?«3]£jm»:um´+rWps2N
-N:u=2A¼l°×+°[´Õ2.£Hmÿu2X ü¸3mÿu2X+«+ra`28T?«"A[+«-¯ü+ra`2
{A"
»= Bý³uA¼d 2¢+«m´W» 2]8A»N-»ÐÕ2.£ü[m´d X2.£¹3£WØBº+rH
_BýAÖi±pdBº»4B+rH_BýAÖi±pd6£:´{Bº»/£3¢]¯s £
CdĀjNA¼ £A¼Øs2
]Aÿu mCd 2_a,,[/¯µ¢¸
+°+°£BýA»³u -¯CØd »£A»³u -¯CdØ»-2A¼|+'+°[´Õ2.»A2¼ C£.ÖCi d Ø2Öz+°
I-SERVE 117
3ÿu¯ mCd» ?«§ 3+rµÓ2 2?«A» Q[+« 3Q qA¼ -2Cd qA¼ +°a£s qA¼ +°a£j qA¼
/´+°a` qA¼:2Cdlû° 'ÿu¯l°×+ra`28T?«"¯ Aÿ2Aa+°Bº2qA¼
% Aa+°A¼ =2A¼+°2!q :A¼2C£ ]£jmCd2Öz+° m´+rµÓ2 -+¹ Bº2 £ ±Âa±Ā#
]£jmC£[+«m´+rµÓ2-2#»|aJqA¼m´+rµÓ»]£jmCd2
£´Õ]£jmCd+°.d 2
]£jmCd2¹Ø |+ ü,,[/¯µ¢ü
3]£jmCd»µÓ¡A¼¤Ö3+rµÓ2-A»'m´´2.d2
£d£ ¢d£B 3 a£mX £l°× 3¢.dü -u Ā4raz CÖü¸£|a¯L+« £ ¯Ă
CÖ#´B2ý N»+°as ÿ¢+°s +rA¼» Td 2¯Õag ´ B 2ý N-´?«2]:´?«A+r 4a {4ra
»-A»-ÿª 2C¹:+°Bº {2Bý±pd23Cda£Cd¯2´Ë#üK3d.Ö´Õ!q§>L4raz
{Ð£l°×WØBý dØ {
¢d£Bº6C»ĀÐJJa.Ö Ń8T#2!q:A¼2C£¯Ð´ [-2C»£"Ja=u4A»³Í[
TBý]¯Ð´´{aq 4A3+¹ ¢|+.»|ay¯s£aµmĀsü.Ö Á» CdH3+¹ ¢|+
.»|ay¯s£a-2A¼a;+°L++°a ¯Ð´´{aü2#£a:N:2C»2?ua£"Ja2C£¯A¼¯ jdzq
2?ua£"/£l°ûBq[£L+«2A»¬+| 2?ua£"
] z[£d£:N-2C»Q2?¢¸¯2A»³u2qA¼Ö+° {Cda£[.Ö±Ā 4aWØü
-ÿª£K .Ö±Ā 6£ K+ >4Cd s ¯CdØ2 -» mÿu2X ±p Bº2 qA¼ 4a ¯ µmĀsÿuØ¯2
ĀAÿ¼ £ÿuØ¯2' Bºq[A»CdCÐsd uÏ2 ¯Ă¢+«=+°A¼ {ÐCÖHT4ü£BýT3¢]2.d+¹
»Ð[akaz2.d+¹
4 [+°°1a£ ¯ÿª¢ W¯[Aÿ2¢U j+«s2A¼l°×T´WymA$Cd-ÿª£ü
3 ³Í¯ÿªl°×T[´Õ¯s¯2A¼ab2ā ¢'µÓ¹±Ā0uØ2m±Āa2ÿª Ö2N-2A¼¢3+rµÓ22]
¾Á¼tµÓ 2+«2A¼l×° ´BºCd {2Bº4rA[+«2A¼´Bý H\±p¢azT´WyA m $-\A» {Býk 4L2]
m±Āag.»¯Õ
'µÓ 2=2A¼+«u´BºC¹2N"ff-[m´W2.£BºA[+«¯ Aÿ24r-\A» {Bº
' ¢d£Bý +°AÉ¼ T´WymA$l°× .Ö_Cd£Bº -2A¼¢ ÿu424r :A¼ta zü ;+°
¢d£Bº£ÅÓ̧¯2ÿuù:´?« A+r>L4raz:+°¾í+°AÉÿu4r[-\A» {Bý #4r+°T
+Ā\¯ s £Bº ¯
¢d£Bý ÿªTCdAÉ¼
-\A» {BºT´WymA uCd4a {4rwai3 z[-2Cd [µÓyd24r3 #ü.Ö ´¯L+«3

¢d£Bº+rA¼q+°±pdBº+rK:2Cd¯§24r+°[´Õ2.»'m´´2.d2-¯qqA¼±Â jB[
l°ûBULk2.d+¹q+°±pdBº.£u3¢]2.£Bºám_³ujl°×-4rµÓ¡A¼¤.ÖiCd£Ø[+«
-TA¼Øf-»
;+° µÓ+«s {2A¼K 3 µÓ+«s.»Cd ' m´´2.d2¯Õ§2´_Bý2A¼K -2A¼.»Cd 'm´´2.d2 ¯CdØ Bº»
¯ z]Cd K-Cd3¢]2.dĀ4rBº
6C»'m´´2 .d2=+°BýA+r {2N"Q[[A?«±pC»8 z2N"-»m´µÓü-Cd[42Cd¢
Öü+rdüu4r´BÃaz
I-SERVE 118
'TdüCda2C¹4r+°Cd¯Ðd24rÖR®.d¯+¹ Bº2 2]A¼[´Õ2]2N+°+°
4Ćd´¯Ă.»¯Õ3Cd±p_ü2 ü¸
CdĀjA+rµÓ ´Ø¯Õs
dmCd¹CdmCdd Ø³u,,[/¯µ¢¸
=+°BÖiC»3+rµÓ24B {2BºA¹-+°Bý+«¯Ðd24rÖR®.dĀs-[-Cd[µÓyaz2.dl°×£Bº
3 ´#§A¼üC¹» -Cd Cd´¯Ă m±Āa2Dÿ2.£Bº A[+¹¯2 +Cds +Cds C£´¯ üC¹ ¯³Íü
.»µBºCdCd±p_ü2C¹Cd3dzØ2¾´2.d+[»ül°×»ü¯2 CdĂa£üCd´¯Ă+Ā\2.£Bº
A[+¹¯2-»+°Cd±p £üXL4rBº
3Xa4#2¢;+°ĀLCd±ĀCd4a {4rLA¼4ÙL|+ .£yBº3d.d ¯¯L+«;+°ĀL
+°Bº´{ A»T!¬§
ĀÐJ Ja á m´µ2Cd24r {£a :u2?« m´µ2CdCd £l°× =´{Bº

üDÿ¯s2A¹4A"ff-£Bº
A[+«34a { uH´Bý:u.Ö±ĀBº

».Ö±ĀHĂA¼2C£:N a|+.Ö±Ā+rKKl°×¯A¼ÿuØ¯2q2A¼ ü¸-NK³uA¼d[+«

´#§qA¼-N.£ü+°-TA¼ØÖz+°´L `2=2C¹CÖü¯l°×2A [Cd´¯ĂÖzA¼ü¾´?u§ {»ü
¯2 CdĂa£üCd´¯Ă.»µ {:N.£üA¼+rKK´#§A¼ü4Ń'Cd´¯Ă:u|4+Ā\Ās {
6C» -Bý4r { 4+° K JA¼ m ´ C¹ K|+2 >a4¢C¹2A¹ Ö4 A¼Õ§C¹ .d¯Õ z2A»
.Ö ´ĀsKÿªTØCdsTBº2 üK¢¯CdsÐ4`2¾á4Cd2A¼» 3µÓC¹'´[.»¯s£
Kl°×>a4¢»ÿªTØC.dLmCd um4Cds4rT
¢d£BKÖz2Bý ´#§A¼üC¹KCd´¯Ă:uadz4rü+Ā\Ās {-´{Bº
m_³ujA» {BºmĆdØ+° C£Bº-´{BºJ:A¼tL+:u¯2ÿu`>a4Cd2N
_m³ujA» {Bº C£Ă82+r£¢+¹a+¹
¢d£BºA» A»£m_³ujA»£3CdjCdCdsÐ24L2].£uT£ám_³uj-A¼t2u2?«£Bº[
-ag2.»¯l°×£-A¼t2¢m´XD2_2u4r3d¢'m´´2.d2+°[´Õps2N6C»-A¼t2¾Á¼tAÖi
{´{BºA[¢m´XD2_2q[mÁ»µÓ2+2CdT\H {2BH-u2?«m´XD2_¯acq[-4r
-TAØ¯acq[ám _³uj¯Ða´2=+°Bº {2#2A¹-+°Bý+«»¯Ðd24rÖÅu¸ü[+¹al°×2#£
A[+¹¯2'£µÓVa2+°ù[+¹Ö>24r¾á44r+°-u¾´L\¾´L\»l°×.¹?«+« »
.»a£+°»+¹al°×´{Bº£l°× a`2üDÿ2.d4r+°
_m³ujA» {BºCdAÉ¯s
] z[3TAÿ¼24rm_³ujA» {Bý a2±Â2N {Ð4aCdj2CdBýu4r3+rµÓ2¢+«=\L±pC£ {
{ÐÖÅÓ¡Cd+QtKµÓVa2¾´L\±p4üA¼-u {Ð3+rµÓ2¢»ü»ü¯2 CdĂa£ü=4aCd
z2A¼l°×±pC£ {KµÓVa2+¹#¸+¹#¸Ö>£ü¾´L\±pCd {2Bº4üA¼
-u=\L=\L=£H§+-2CdAa+°+°T¯4´{?«§;+°ĀLÖ+°l°×.d¯l°×2?u {-u
.d ¯¯L+« +¹#¸ +¹#¸ Ö>£üÖiµüØ2 {KµÓVa2Kl°×+°[´Õ¯s2NKµÓVa£[.d¯Õ K|+
ÿªd2»¯s2N-´{Bº {Ð:u-l°×2?u {
-TAØ_Cd ´Ë¢|ad
£s.dm´JdC»,
I-SERVE 119
JdC».d+| £´Õ
m_³uj uÏ2¯ 2T£,,[/¯µ¢¸

-dØÖØ ' -TA¼Ø ³Í ´Ë¢a2 Q[+« -2CdqA¼ Q[[ = Bº +ü qBº ¯aÐ
¯ Öm_³uj uÏ2Cd´ a+°?«8QQ[[A#qA¼

-u2?« m_³uj uÏ2+°ü4rü2!q ¯> Ā24CdØ2.»d H¯C µmĀsÿuØ¯2.»dH3

aw 2?«+ 'A»³u 2´[+«a£A¼Q[[:´{B»TBý.» Āsff-[
'3¢.da£4r» {Ðm_³ujA» {Bý]ywa2Bº a2Öz+°_ü2C¹|a.d+° m±Āùd
TAÿ2AÐa£KµÓVa£[ NqĀs {
Cd+°`» 3+rµÓ 2C£ £Ø´Õ2] { 3 µÓVa2 +2Bºü 42´{ m+«2A¼ ´Bý#¸4r +«2A¼
´Bý±pCd2NKU {Bº mCd23+rµÓ2¢ {2Bý±pC£Bº
K A»³u2 ÿªTJA¼ ´BºBº2 ü¸ ÿªT JA¼ { ´#§ùü +2Bºü ÖzA¼¬i K
´Õ2Bý´Õ2BÖi±pC£az
-´{Bº+rÅÓa£mXA»T Cd4ùüC¹¯³Í ]yKA»³Í[ÿª+«2]»¯s2NA[ ü¸ÿªTJA¼
m±Ā`ü P¸m+° m+° 24rÖzüw+Cdsl°×a£4üa
£d£K ³ÍCd´¯Ă ü¸a£¢»T2Cd´Ëü2:N
¢d£BºĀÐJ:A»2Cd´¯Ă:A»2´Ëü2»[2Cd Cd´¯Ă.» ¯Nazu2?« A¼¦<2+¹¯ "
Q[[Cd´Õ2.d+»/±Ād28AÖi£ {2!q .Ö´2Bý
] z[£d£+rÅÓ®»ÅÓ¸ CÖa.d+¹ .dy zBº.d+¹ .dy-2C» 4rK±Â?«§£Bý[±ÂBº4rÙ
.»d q2±ÂBº4£Bý[±Â?«§£Bý4r.»dq2
¢ØXµcmĀsag T uÏÖi
L³uÿu Øag»A¼,
ÿª CdØØA¼´vaÐ2Cd
+«2.d+°A.d,,[/¯µ¢¸
¢ØXµm¯s2 ü¸>a4¢»NCÖü¯+¹ .dy+rKA[ ayq2-N-u|4>a4Cd2N
Q[+«;+°!qT³Íaz2´{m_³ujCdCdsÐ uÏ£[¯2±ĀN2] ³ÍCdjü mCd2+°ajü[?«[
A?«ÖR®±pC£a4+°±ĀCd+°ajü ü¸ .»yA¼¦0uü£ÅÓ®+°2# {
¢d£BºĀÐJ3+rµÓ 2Cd {£µÓVa2a£H+«2A¼´Bý±paz£»+°B»3+rµÓ2¢ {2?u[
.Ö±Āa4A3Cda £Cd£|+2>a4Cd2N"
z[3A»³u 2-u´Bý±p4r3U {Bº mCd2m±Ā`2C¹¯³Í-£Ø+°Cd3+rµÓ2¢+«ÖR®±pC£Bº
-£Ø+°C£+rµÓ2-2!q ¯+°j´2.dÿªC£ü¢[3+rµÓ2TµüÖ3+rµÓ2¢]4rH|a` {
u4r {2#2N £Bý ´L¯ÕXg 3 ] a| ` {¢» m±Ā` ]Cds 4B ;N\ {2?uaz
-u2?«3]Cds2¢3U {Bý+« Cd´vaÐ£¯ü_ü2 ü¸;+°ÿªmÁ»µÓ A[.d#§C£¾Á¼t
m´´2.d +°[´ÕĀsaz+°ü¢+Cds m´´2.d2+°[´Õ2]#§£¯ü_ü2 q̧ 3U {Bý+« '
m´´2.d2£A¼K:2A¼¢'ÿª 2Bºu[+« Cd» a£$K;+° Öþ«@ 3»µÓ2+°ü4Cd2N£Bº
-+°BýC¹34BºCd á
¯Õ2Aÿ¼ {f-KCd.dm+° LsKCd+«2A¼.£u 2NĀ 2Cdü£aK
-l°×2?uBº-´?«+ 34BºCd=[TA¼ ¯2 CdĂa2¢CdCd2mBý 4X2.£BºKCd3][
I-SERVE 120
d¯Ă¢»¯Õ2³Í¯2=|+µKCda£>Ø¯L³uA¼tü¢TA¼aAÉ¼Bº»_ü 2CdBÖia£$Cdl°×
µÓmCd {4r {£BºK£BýC¹dzA¼¤2CdÁ¼Kl°ûB-l°×2?uBº
-Cd-l°× K+°[´Õ¯s» {2?uaz3+°[´Õ2.dBº2¢¯Õ2Aÿ¼a£$l°× 2A»ÅÓ¡® Āsaz
TAÿ¼aAÿ¼BýC¹dzA¼¤2>a4Cd2NTA¼aAÉ¼Býk ¯Õ2Aÿ¼a£$¯2³uL2.»ĀsBº
4 [+° ' +°AÉ¼2C£ /CdXs m´+°a`2¢ E¢±Ā0uØ2¢ TA¼aAÉ¼Bý A¼+¹`22]
.Ö´Õ+°AÉ»-+°Bº¯Õ2Aÿ¼a£$4L2]¾Á¼t4rT a£ü.Ö´qA¼:´{Bº3+°AÉ¼ÿªTØC
+°A4¼É rI¯+]y¯Õ2Aÿ¼ a£$A¼+¹`22]T L¯
s £a[
24 [¯s ´¾ i +°A¼É ¢+«ÖÅA
Ó 2
¯Õ2Aÿ¼a£$l°× 2mX¢Aÿ¼
z[£d£¢d£B3TAÿ2¼ 4rdzA¼2¤ ¢w4H]¯Õ2Aÿ¼ a£$-Dÿ2N2.dB[+« 2mCdü2C£

A¼4ÙL+Āsa £L¢ ³uL¶CdüØBÖi 2mX;+°Bº2?uBº3 2mX+¯Õ2Aÿ¼a£$l°û Aÿ¼Ø¯2ÿu`
:uĀ44üA¼
2Xma£ uJadzA¼¤2¢TA¼aAÉ¼Býk w4ü Bº2[>24r3µÓyaØ 2B
¯Õ2Aÿ¼a£$:2A¼¢3µÓyaØ» zN"£_ü2 z2A¼£BÖ2Cd"
2Xma£ uTA¼aAÉ¼Bý+«
Euf-[;+°ÿuaØ {2N3Ö ³uL¶ 2?«N3Öl°×¯a¯ÐIA»T[CdØ
mĆdØl°×a£ü3A»TCdü.dl°×2!q Ö2Cd" a£>ØÖ2Cd"6£¯a| J|aw4H.£a-Q
3µÓyaØ2
¯Õ2Aÿ¼a£$3 #»T£Ja.Ö´Õ2N[>»¯a¯ÐIA»T£ÅÓ®dzA¼¤2¢=2A¼l°×
3A¼+¹qA¹
2Xma£ u3TA¼aAÿ¼Bº¯a¯ÐIA»T[Ö+°2+r£ü[m±ĀLg2.£B»4r[ a¹+¹L+°C¹/±Ā¯
.»d qA¼-2A¼|+-Cd[+«Ö+°»A¼+«2N
¯Õ2Aÿ¼a£$¯a¯ÐIA»T[»/±Ā¯.»¯s {£4A£w+2A¼l°×Ö+°2a£qA¼"
2XmJa£A»T[=´{BÖi£Ö+°2+¹¯2m±ĀLg2.£a£"qA»=´{Bº.d¯Õ£µÓmCd¯2³Ía2+¹¯»
A» C¹±Ā¯.»µa-2A¼|+Jl°×3 a»üDÿ2]2N
¯Õ2Aÿ¼a£$[>» 2mI'Td 2¢ a`«2]£4BTA¼aAÉ¼B»w4H ]#§¬+°%4rK
¯a¯ÐIA»T-2!q_N¤mÁmX4A3CdH¸-Cd[+«Ö+°+r2+°+°H\2]2N£w+2A¼l°×+°H\2.dqA¹
2Xma£ uA» Cdü=´{Bº¯ÐCd2mX2]´ËHC£H Ðaÿªl°×sü]Cds Xs[-¯L2]:Āsa-N
£ÅÓ® [d 2 J ]Cds2¢ ¯2³Ía CdCd aÖ -ÿª ¯2Āa2 {2N -2A¼|+ J ¯Ă
z+«sÖi´{l°×±pqA¼¯
¯Õ2Aÿ¼a£$ 2mI´vaÐ>j¢»Ö L["'ml°ûa¯2Āa2£w+u´?«§2N"
2Xma£ u-NA» a³u¯Ø26£Ja-Bý4ra4+°.Ö_C£A[ ü¸Jl°×|+ 2+°ü4
4üA¼
a£ u ' ¯Õ§¢ ´{!q§ U {ü ¾Á¼tü ´2Ö2mBº a+rü4r Tÿu42 .»µa £?«¢
C£ ¯C£ ¯ zf-» uX;+°?« {2NJam+«2A¼?«>j¢3 uX¢´{?u§a

4 [+°/CdXsm´+°a`2¢ ¯aÙ¢
/±ĀAÿ¼ü¢a+rüf-»ML¶+°m+«2A¼ W ³uL¶
I-SERVE 121
U¹ĀAÿ¼ üÖzCds2Áü4a+rü.Ö´Õ£?«¢wa2BºTÿu4rü´{al°×üs 4r.d´Õ2]
] L+« ´2mBÖ2mBºa+rü4rC»Hy .Ö±ĀBº£?«» :+°Bº ´
m ĀsT2] P® T L2.£Bº+°+°
23Tdü¯2m4³Õu2.d+[ z2A¼l°×ÖÅÓA2
¯Õ2Aÿ¼a£$ 2mX a£Ø;+° uXÖzC£sKC£ ¯C£ ¯2-»¯s£|aJa:u2?« á¸ ¾´?«§
£wa a"
2Xm= a¹ Aÿ¼Ø£ÅÓ¡¸ á¸ ¾´BýC» -TĀag+°Ö á¸ +r uü { '¯Õ§ ÖzC£s[+« ü
+ra`Ö³Õua`Ø4abāBýÖz+°¯Õ§ ¯2+°ü2¢-2Cda£bā424r
' uX:ua±Â2AHf-»
[dX8aBý2NA[ q̧C£ ¯C£ ¯ uX4B3TabāT2]2NK4B]ý >jü¢;+°>j3
uX¢>L\2N
¯Õ2Aÿ¼a£$-»+°>ju"
2Xm%]mCd]mCdÖ>j¬¹4Bý.£azKl°×- K£l°×CÖü¯Kl°×CÖHd {3 a¯¢»
;+°ĀL¢d£BýT4r´{?u§ {.£uml°ûa24rUT2.£ {A[´ËHCd24r» K+«´?«+ Ö+°+r2+°
+°ü4Bº2qA¼
¯Õ2Aÿ¼a£$3a£Ø3±ĀBº¯2Āa£üKm´+rÅÓ.»¯l°×»/±Ād»qA"
2Xma£ uT¯4ql°×2B+°Õ .» ¯ [Õ+« üDÿ2.d[Áag2' z¢¸+rü¢8Qq»
qA¼= BºA»[[+¹aC£B¹£BºA[+¹¯»+°Õ .»ĀsBº3+°Õ[ Aÿ¼Ø¢3´+±° pC»A[[
±Â2NIaC£Bº¯Cda£j©Ā2C¹K´vaÐA¼¯Ă2Āa£[ {Ð±p4#§+¹4ü {
z['.dayü a¯¢3 2mX¯Õ2Aÿ¼a£$l°×.£uCdCdsÐ¢Aÿ¼l°ûB.»ĀsBºA[ ü¸¯Õ2Aÿ¼a£$
´TmCdBÖi -´?«+´° {B» Cda£ uØ[+Bºl°×ül°×-´.Ö´Õ-Bº {ül°×ÖR®±pazIm Ö3Cdj
T.£a23a2Dÿ2.d 4üBºCdCdāHCd24rÖ+r[4B±Â2A¼4ü Bº¯
4 [+°T´WymA$+«3+rµÓ22]a£H´BýµÓ 2Öz+° C£s2C£[T[´Õ¯ s -\A» {Bº
3 +°AÉ¼ ¢ ÿu424r ¢d£Bý+ z[+ Aÿ¼Ø >L\ ¯2£AK -2A¼¢ -2Cda£b4ā 24r
¯Õ2Aÿ¼ a£$+ 2mX+ AÿØ¼ >L\¯2£AKT L2]:+°3¾í +°AÉ¼:u+Ā\¯s£Bº
-\A» {BºT´WymA u'£?«CdA¼¯Ă2Āa2-[dz4rüA+rCd´?«§´ÀBý2.d¢C¹2A¼[

CÖü¯l°×3¢d£Bº-£w+i ±pdBº:+°4aWØHA¼ta +2.Ö2 ¯´{ 24r {2Bý±pda
3Cda£Cd:A¼taq]Ā£ül°×ÖR®±pda P®:A¼ta3mµÓ [+«XL\ .£ya¢d£Bý+«
¯Ă+2.Ö2C»H+°´Bý2N3Cda£Cd4aWØHA¼ta P¸»A2Cd.day¢´Bý±pda-u
=l°× a¹$üĀ4qA¼CdÐa¢»4aÖi z[TA»³u z+«s[±Â2ABº¢d£BºCdCd´¯Ă¢
Cd z[\±pdBº
3µÓyaØ»T#2!q3Cda£Cd¯2´Ë#üK z[.Ö´Õ#§4r»>L4raz¢d£Bý+«-K
z2A¼4r»CÖH¯Õl°ûBA»K ayq+°±pdBº
:A¼2C£'¯Õ§¢ {-2Cd+¹?«m_³Íj2Bü¢;+°A2?¢¸>L\2N-+°B»3µÓ 2a£H
´Bý2N -+°Bº {2B» ÿªTJA¼ ' µÓ 2¢[+ {Ð .£u+rü2 ál°×±pazm+° 24r ?«§¢
+°H¯Õ±paz2N-2A¼|+3ÿªT+«
»N[ff-» á ]y2N

»N[f-2!q »Aÿ¼¯Ăq+° + {Ð
+°üN
I-SERVE 122
:A¼2C£=+°Bº>L\2A¹3>4Cd sÖzCds2Kl°×¯CdØ24r+°[´Õps2N l°×¯Ð´´{a2u4r
+°[´Õps2N-QÿqA¼2¯
a£ u¯|a>L\2A»A¹>L\2NKA¼Õ§KN£A¼Õ§£N¯ÐaÙ¢+°2¢A»»2mA¼Bºa
d>Ï2.»¯s£Bº-+°Bý+« a j[ 2mCdüC¹+°_a.»¯s£Bº»ÖÅu®H {Ð4BK
m´dCd2¢ z2A¼l°×Ā4Kl°×C¹]Nl°×Ö2#m´d `2Ā\2.d
4 [+°-\A» {Bý+Cdl°û Aÿ¼Ø>L\+°AÉm´¯24r[1a£ ¯ÿª¢T[´Õ¯sT´WymA$
:+°¾í+°AÉ¼Cd #¢¸» +Ā\¯s£Bº
T´WymA$l°×qBý >j
T´WyAm$-\A» {Bº3TAÿ¼24r.Ö´ÕÖ2#» -2Cda£g dØBº£±ĀCd ¯2Āa£ü_ü2 ü¸

£l°× N42C£ü alû° ÖCd l°×2# ÖÅu®ü[ -TA¼ØÖz+° -2Cd2 mĆØd +°24r .dBü[ P¸
¾á¾áuBý2N P®Xa4Bº2ÖzA¼ü¾´?u§ P¸ a+°a+rüm´´2.£ü+°[´Õ2.£az6££l°×
-TA¼ØÖz+°-2Cd2+°[´Õ2.dqA¼
:uXa4Cd {2Bº4r {2Bº4r;+°m´´2.d2A¼4ÙL+« .»y¯L+«£l°×CÖ4 T¯4´{?«§2N
:+°Xa4_N¤ +rqA¼-+°B»¯Õga24rl°ûay[Ö+°¯ÕN¤ +¹¯2Cd´¯Ăm±Āa2Dÿ2.£
+Nt +rü2±Ā# Cd´¯Ă Ā\2A¹ qA¹ 3 ¢+°´{ A»»2mA¼Bº £ A¼4aÙ l ×° ]y ¯2ÿu`
m±Āa2Dÿ2.£Bº
A»»2A¼mBº {ÐCd a£ u =2A¼+ mµÓ Kl°û £l°û 4B Ö+°2 a££ü2!q Aÿ¼Ø¢ ;+°
4>j-BºÃ24r {2N-2A¼.»Cd'CdCdsÐ]2Cdl°×:N+rü2+rA¼
T´WyAm$A» a£ u»-üBýk {Býk£l°× 4>j=C»s±Ā´2T\H {2!q {2Bº .dy
Cd u2?« ³Í´{ùØCdjül°×4B:u2?«4X´#B§ º» T?«":N V3µÓyaØ24r {2N
A»»2A¼mBº 82 .»Ās2 T´WymA u » 4B ´va£ÐÿuØ¯ _ü2 ü¸ ¯ÐaÙ ¯0uü Ö³u2¢
´BÃ3Ö³umúÿ 2¢;+°ĀLA¼a£Ð¯ ³uL¶+« -á£Aÿ2¼ .»Ā3dµ±Ā[+«4ad Ø
-2A¼ ü¸ KC¹±Ā#£l°×4B 4>jCdÁ¼-N-u {2.dK|+AÖi£ a2+r£ü2!q
+¹a+¹
T´WyAm$A»£»K-2Cd¯2Āa2¢XL\XL\-ü¯Õ±pd£l°×CdÐa4 r z+«s+r£H
-A»»+¹al°×» a2
A»»2A¼mBºT´WymA u z+«s-2!q£ a±Āül°×-ICdÖTµÓ¡A¤Cjd ¯ÕgX[.»a+¹ Bº»:u2?«
Tµ}©ĀüK {Ð´vaÐ»¢d£Bý+°AÉ¼¢T[ {£ {-N;+°a:.»yN+rA¼+°+° a¹ a2
+¹a+¹
T´WyAm$6C»» 4>jÖC£s+° £l°×82>a4Cd2A¹.Ö´2Bý
A»»2A¼mBº a£ u 4>j -2!q qBý >»j Kl°û £l°û >j a£ B[+« :2+r .£u +rü2
´BºCd2N6C»]mCd28T#2!q {ÐqBý4r {2Bº4rá ´TmCdÖ 1a£ ¯ÿªl°×.»aC£ {
-+°Bº W ³uL¶ -m4³u2 ü¸
TµÓ¡A¤Cdj »»ff -» CdCdsÐ uÏ2 Kl°× l°ü4Cd2N -´{Bº

{ÐqBý >jTBý]´vaÐ´{´{aa±Ā[±Â2N uÏ£\.»Cd KµÓVa_2Aÿ[A¼42¤ .»¯ +¹4ü {
µÓ¡ÿª ¯s»ÖR® Ās
I-SERVE 123
T´WyAm$ A¼µÓaA É¼ ³Ía£ u :2mA¼Bº :u .Ö´Õ ÖR®±paz Cda£Cd +2Cd+ru[+«
»
O2+°xC£ff-»¯Õga¯2+°ü2£l°×´{?«§2N3Ö2#»»+°O2+°dØJĀ 2Cd
a£$ü¢;+°Bº-BºT¢.d¯Õ´#§+[Kl°×+r+°4r´2±ĀBº ³Ía£ u¯ÿu¯A¼ua£:Q£
+°AÉ¼3Cdj uÏ2q[A»-TA¼ØÖz+°-2Cd2.dBºBº2= L+ĀAÿ¼Ø2+rA¼:A»£UTCd.dLmCd.£?«
.Ö ´KX
1a£ zBºT´WymA u;+°]¯2A»³u2'qBý¯Ða´2=+°B¹J¯2+°ü¢+°2¢´{?«§2N
-N :´{Bº -2A¼L +°ÅÓ®l°û +°[´Õps2N Q[[ _?«§ ;+°Bý ¯2+°ü2¢ ´{?«§ ¯s {ü 3
¯2+°ü2C¹¯2_2Aÿ¼2q[:CdaU {ül°×l°ûB+°[´ÕĀsd[.Ö´Õ?¸C¹2N:AÖul°×A¼aCd2N"
;+°Bý+°ü a+°Bý+« +°[´Õ2.dBº2qA¼+°A
T´WyAm$a£ ³ua¶üA» CdüÖzA¼¬i£L a£ü ü¸4r[µ±Āü ü¸4r[;++°´{Bº
:u2?« ¯[»µü¯2ÿªT¯s {2?uaz£Td 2¢+« .»y¯L+« A¼a£Ð¯ ³uL¶ A»»2mA¼Bý+«
µ´2¾´BºCd
{ÐT´WymA$C¹+°H¯Õ qBý >jÖCdsff-£Bº-2A¼ ü¸ £¯2+°ü¢+°2¢

´{?«§qBý3A»»2mA¼Bý¢+°2¢4B+°[´Õps2N:N¢+°A¼Õ§C¹.Ö´Õ¯ Aÿ2dAÉagÖ
¯ Aÿ2»|a {2N-N.Ö_C£T
dAÉa2g 4r3¢]2].d ¯s ám _³uj¢»-K {£azám _³u³uj¢2.»-K´{BºCd£az
-Kám _³uj¯Ða±Āq-[?¢¸ám _ ³uj {2N-[4Aám_³uj4Ly.Ö_Cd£a
:u2?«ám_³ujTd2¢:Nl°×A¼aCd2A¼K:Nl°×A¼aA¼K[d 2= Bº¾´#§4üBº";+°Bý
¯2+°ü2¢´{?«§ Td ü a+°Bý ¯2+°ü2¢+°ü {-» ?ul°×A¼aCd2N-T+°üĀsaz
-» ?ul°×A¼aCd2N
-³uÄT d
¹Ö³uTAÿazK,
TAÿ¼d¦m´X AÿµÓy
dA»+°mCd¯ÕgX24C£¦,
:A¼Mm_³uj¯CiÖ©Ās
dA»£C£j Cdj£,,[/¯µ¢¸·
U {ül°×Ö³Í[+°H\2.» d3µÓyaØ+°aÖN%+rA¼üwa2BºA2?¢¸;|+.¹#
+°H¯Õ±pCd {2?uazám_³ujµÓ+«s 4B:u2?«A»-NCdCd» CdC¹¯Õ§ .»¯l°×2#2N
CdC¹-2!qCd-»ĀAÿ¼2C¹
-2C» 4rA¼'m_³uj¯Cds ü¸» m_³uj+°´Õ» ¯-TA¼Øl°×¯Cds /[+«8aBºC¹2NA[
AÐa£» ´2.dÿªC£ül°×¯Cds 8aBºC¹2N£?« AÐa£TTAÿ¼ m´´2.£ül°×¯Cds 8aBºC¹2N
Q[[_?«§3¢] ¯s»a»a4r+°[´Õ2.»'m´´2.£üK;+°!q-[.Ö±Āu"A»[+°N»a[
.Ö±Āu" ' m´´2.£ü 4rK £?«[ 4L2] uÏ2 4rK - uÏ2 4rK ¯C£Øü[ .Ö±Āu"
-¯C£Øü[.Ö±Āu"
Cd Æ>CÏ £Cd Æ>CÏ » .»³u ¯I£´Ø¯C¯ÕgI,
¯CØ» ¯A¼¯I.Öi+°2 +r TC¹Gü,,[/¯µ¢¸
uÏ£ uÏ£ü¯C£Øü+r {-¯C£Øü+r {¯C£Ø¯C£Øüwa2Bº¯C£Øqwa2Bº;+°!q
I-SERVE 124
:+°Bº8 #ü-Cd+° {+°!¬§u2?«+r »:+°Bº¯ z]Cd2
-u2?« '¯Õ§ Tu¯2¢4Cd U {üá2áü-Bº4Bº4£¯§ü-¯20uØ+°24r
{£az£?«¢+[;+°A[C¹;+°?«+°ü4ü¯Õ±pCd£az+[TBýTBý4r {2#£az:u
+°ü4a42´4r {'¯Õ§á2á¢;+°?« a+°.¹#+°[´Õ¯s2A¼[4rK+°[´Õ2.dA¼[4rK
[d 2=+°Bº2N"-K3dU {ü+°ajµ}©Āü¢ {2B» Ā ØÖi Øü_?«§ Ā\±pCd
{2?uaz:2A¼¢3µÓyaØ»JqA¼¯
T´WymA$:u.Ö_Cd {2Bº4r»¯a£Ø¯s d2A¼4ÙL+]y2N3£?«+«¯ÿª z\¯Õ2N
a£Bº¯ÿª¢ W ³uL¶Cdm´¯24r[:um±Āa2Dÿ2.£Bº
:2mNd>Ö±Ādü
WBº a£ ¯QaeÖ ' T´WymA$ C£s2Cd2 ü l°× C»üCd TdqT?¢
+2.Ö23¢]2.d-TA¼Ø-»N-¯üq»qA¼q+°±paz£ {#¸4r+°[´Õps2N-2A¼+°»'
T´WymA$A[-2Cd.dBü[=2Cdm´d Cd2.»¯Õ£T´ËüB»-dØBº/+«#l°×8T#2!q
dAm_³ÍjXjw+i»d
TAØ»Cda£Xj+r,
CdA ¯sØ©Ā´L uÏC£
´L uÏC£DÿA¼ØC»,,[/¯µ¢¸
/Nám_³uj;+°!q+°+°-TA¼Ø4Bám_³uj¯Ða´»A[+«»|amĆ»Ø+°¯Ða´2
qA¼ ' #CÖHd2Cd alû° -N- uÏ24r {2#2NCÖH ¯s -N=#±pA¼m_³uj¯Ða´24r
T\H±pCd2N'+«#l°×CÖü¯+¹l°×2B-TA¼Ø+¹¯2=[á 4ü¾´?«§ £3á 4üK=2Bº {ü
Ö2#á 4qQ[+«'T´WymA q[A¼ac 2
'+°[´Õ¯sm´´2.£[+« -¯ÕsCdÐ2 {2B» - +rµÓ» qA¼=2A¼+°2!q= BÖi £¯a| 4?4§« r
¯2+°H ¯s .£ü3+rµÓ2¢m´´2.£q 8aBºC£az:2A¼l°×»´vaÐ2.Ö´Õ62A¼¹±Ā0uØ»
[A¼ac2+°+°» 'A¼µÓØm´´2.d 2C£ ¹ d»[[µÓyd C¹2N¯
1a£ zBº4aA»£ l°×a¹(¯Ð±Āü+°[´Õ¯s£az3¯Ð±Āül°× ¯2Āa£üCd´ÕC»
»|a+raùüq {Ja´vaÐ2ü `¹±Ā0uØ2.Ö±Āa-+°Bºü ` ³Ía£$+«¯ÐĆdüØÖ
m´´2.d2.£u+°[´Õ2]2NA[+«+ra`2:2mA¼Bº´2´Õ62mA¼ uül°×Bý 2mCdm´ÿu 2-u|4
Ja.Ö´Õ 4rNÿ.dLmCd¢4rNÿ ³uL¶+« ¢dUTCd2 2?«T]mCdm´´2.£ü+°[´Õ2.£azA[+«
+ra`2Tk Ls:]y a2:uA¼µÓØm´´2.£üwa2Bºa+rü4r+°[´Õ¯ s £az
¯³u>24r¯Ð±Āüu4r>[j2.»m´´2.£ü
+raù2Cda£ü ü¸ +°[´Õ2.» m´´2.£ü
:´{Bº'T´WymA$ Lk2] z[£ØAÿ¼ C£s2Cd2¢3 z[.£um´´2 .£ü.dµBº
-T8+¹ ¢+«.»a C£az
WBº8N8a+° Ö C » mCd28T?«Tµ}2 "3Cdj uÏ2q2Cd alû° :# 2?«mÿu2X dÖ
A¼µØü-2Cd24rĀ\±pCd» {2?uazT¯+°þ@ +°A¼ üCd2!q4rHu4rJ¯2s N-N+°Aü¼ +°±pC»
I-SERVE 125
4rH¢+°A¼H+| {2BºA8T?«"-u|4µ±ĀN[TC£sü {£q+°±paz£mÿu2Xm´´2.£ü
+Ā4Cd» {2?uazm+Cds mÿu2X ]y±ĀCd mÿu2X[+!q§¯s {2#2N£?«¢¸ ¯Ð´2;+°
mÿu2X um4Cds a¹mÿu2X
¯Ð´2¢2]»o£Bº¯Ð´m´´2.d2-2C£-¯CØd 2-»¯s£Bº;+°Bº um4A¼tµÓ¢2S
a`2¢+« ÖR®±pdBº £Bº P® a+° .¹# 4abā2¢ m´»W2.£Bº 3 4abā2¢ {2Bº4r
£Bý+« ´vaÐ>jüK4asl°× Āsaz3A¼µÓ¢£Bº±ĀCd m´´2.£üK-¯C£Øq -2#£Bº
+r_?«§ um4A¼tµÓl°û¯ÐÁ¼µÓl°ûÿqA¼2 {2A¼Bº2l°×A¼aA¼
1a£ zBº±pK+ru[_?«§ÿqA¼2.Ö´ .£y"
WBº-Ql°×A¼aA¼ um4A¼tµÓ Qae+rü2 {2#2A¼K¯ÐÁ¼µÓ +Nt+rü2 {2#2A¼K+°+°
um4Cds¯CØd K¯Ð´2-¯CdØ K+2A¼a3¢]¯s£a'3¢.d-2C£+° ü´Õü¸¢¸= Bº
¾Á¼t£Bº"= Bº]£Bº"-»3¢.d 2?«A»
+°+° um4C ¯Ð±Āül°×8a+°ÖÿqA¼ .Ö ´2A¼l°×JüqA¼ ¯Ă¢¾´#§+¹ ü¯Õ
Td 2 ;+°!q 8 a+° Ö >4CiÖ£
s ¯|a - uÏ2 ü¸ mCd» +°[´Õps2N uÏ2 +°H\C» -A»
ám_³uj¯Ða´Ö ±pCd2N¯
4 [+°° :+°Bº2S ¯aüÙ Cda £Cd ¯aÙ ¢l°×2A¼A2¼ C¹±Ā0uØ2 -» )
+°AÉ¼I¯l°×a£¢Cd£BºA[+«´ÀL+¨ 4° r
m_³ujZCdüf-»m´¯24r[I¯l°×a£¢Cd£Bº
A[+« ÿªT+°4r ' ¯aÙü .day W ³uL¶ :2.dT2.d ´{a+«s m±Ād24r
Bý´Õ2.d¢Cd£BºJ?«[¯2m4³u24r.Ö´{l°×2# 2 z2A¼l°×Ā4A2
WBº a¹Td 2 {Ð4 [2.d ü¯Õ2N {2NK¯Ð´¢+r[-ÿªT¯s
»ff-_B»
Ø+«s ;+°Bº {£Bº 3 U {Bº l°ûB 3 ¯Ð´¢+°2¢ ÿu4» A[C¹ ±Ā!q -¯CØd » -+°Bº
¯CØd 24rT\qN¯Ð´mA¼§Öi»Ð
-u|4 um4C m´´2.d2¢ l°ûB
»ff -_B» Ø+«s ;+°Bº£Bº JBý+« ¯Ð´¢+°2¢[
»ff+°2!qTµ}Ö-¯ÕsCdÐ»JqA¼'¢+°2C¹±Ā#JBº-¯CØd »:+°Bº[+°a24rT\qN
ám_³uj»-TA¼Øl°×l°ûBĀg2qA¼
:u2?«CdCdsÐ uÏ2+°ü4rü2!q :2mNd>d2 {2BýIa£H¯
1a£ zBº:2mNdü>az2.»/±Ād»T?«"
WBºCd´¯ĂüIagdmCdüd uÏüÖzA¼¬iT=[.»¯Õ£CdCdsÐ uÏ2+°ü4A¼A[+«CdCds
Ð]2Cd;+°!q /±Ād2
ü4r6C» ;+°]Cds2Cdm´´2.d2¢[Áa£güám_³uj+°2!qDÿ24rA¼Lc¯s
{2#2N+°+°-Tÿ¢4Ö4rØü4rA[+«+°[´Õ¯s {2?uaz
Q[+« Dÿ24r m´X Áag ám _³uj+°2!q -Dÿ»[ ÿu .»d Bº2 .»Cad zC» 3
]C£s[+« ÿ¢4ØÁa£gü+°[´Õ2.d {-2A¼.»Cd -N8Áa£gK¯jL2.d uüA¼=´{BÖiC» ]Cds2
ÿ¢4ØÁa£gü¯jL2.dA¹-´{Bº:2mNdül°×´» {2BºA¼:2mNdü>az2.dB[+« :A»
z0¢Ø±Ād2
:Nu4r.»C+d r´{Bºµm¯sT³ÕuCdÖ¯ÐAÿ¼a£j©Ā£[+« +°#§_Bý {2!q Öia£4Ø2CdÐa4r
üDÿ¯s2NCdAtÐa£4B:2mNdüCdÐa4r>az2.d .dy
I-SERVE 126
:Ql°×A¼a+°±pC»]Cds Cdsü4?«§4r[a¹Nÿ2.dBº2AÐa£]C£s[+«8+rm4CdI¯l°×a£ .dy
8+rm4Cd -2!q]Cds Cdsü[?«+-Nÿ©Ā24r {µÓ¡A¼¤.ÖiCdØ2¢ ¯ĂE2+r Bº»Q[AÐa£
4B:2mNd>d[ĀNÿ2.d .dy
4 [+°'¯aÙü¢£Ej+« ³uL¶+Nt±Ā?«.d C£a2.»µBº':2mNd>Ö±Ād
ak´{a¯L2.d+[CdCdsÐTAØm±ĀµÓĀsØ[T L¯sA[¢»'m42AÉ¼m´µÓ2¯4B
+°H´ µBº :2A¼¢ {2B» ´{al°×süK Ā Øü JN +°a` ü¸ .» ¯ ¢Aÿ¼q -£Bº
ÿ
ª Öÿ ª d¦á£ C£sØ [/¯µ¢¸ : K Øag +[' m42AÉ[ ;+° ĀL
.dNT´+°±Ā|a ¯£Bý+« _BýA¼4BAa+°A¼-£BºÿªĀj±ĀØ±pX£Aÿ¼ ¦µ¢¸-2C»
4r+°'£Bºÿª4 QÙCd¢ l°×+°[´Õ2.»

d[µ¯aÐ ÿ ª C££2f

]yC£s A¼ÙCdm±Āù¦f

C»©Ā2¯CCd d dz+rs£2f 2?«¯´
m ¯
A
Õ ¤¼ µ¢¸+rül°× üÿªC£¬
i µ¢¸+rü4B 2
'¯aÙ¢.dBº .dyĀAÿ¼2¢ {£L+«[¾´2.»µ¢¸+rü=¹Q[¢ {£az:2Cd
.Ö´Õ] a¢Öz2Bý4r+°aj¯2mÁdü-¯L¯s±p»£L[4?«§4r 2A¼H2.£Bº
A[+¹¯2 3d m £¯Õ ' ¯aÙ ] L µ¢¸+°2 +Nt4r aü ±Â2N ¯ÿuÕCd µ¢¸+rü
´{¯s+rü¢ 2]Āg£[+!q§¯Õ2N3µ¢¸+T ° N
C£Cd¯Ø l°û±pdTXm_£ù¦
+ra2>ü2+r´{a©Ā¦´Õ_2X,
dAÉÿª ¹s TT.£a s¦
CdAÉ [µÓ2 ÿª C£>ÏC£¾íØ,,[/¯µ¢¸
+2Cd 2N:N Cd2B m ý C£CdüuT-2#´+° {424rN[ Nq¯Õ 3/´{KÅÓ®¢»
+rü|+´ 2.»¯s {2?ua-u2?«£a+r´{aü-u|4+2A¼a
¾Á¼tü2C£´v>ü
IagdmCdü:u2?«» .»µa4rK:u2?« CdCdsÐT.£a£ü=´{Bº.»dqA¼f-2#
a+a° +rü4r TaA¼¤ £Aü .»¯s {2?ua -u2?« Öz2Bý£L+« - uÏ» 4X Ja
-u2?«£a+r¢+°2Bý
:um´¯24 µ¯2mÁdA¼aDÿ £[4B[a¯Õ2] W ³uL¶Cd¢Aÿ¼
:u+Ā\2.£Bº¯
um4CdĂÐ´¯´{süĀ2+°aØ2
WBºa£ :2Cdlû°
»ff-_B»U {Bý+«mĆ»Ø+°Ö -¯ÕsCdÐ»qA¼[».Ö_Cd {2Bº4r

Aÿ¼Ø¢:2mNd>dm´¯+«s ]y2N:2Cdl°û».Ö´ ]y #8T#2!q
»ff-_B»
U {BºTBý4rqBº]Cds2-»/±ĀNÿ ü¸£BºTBý4r {#§+°[´Õ¯s£Bº3/±ĀNÿ[Cü\2]
» ¯s-+°Bº {2B»NµÓ¡A¼¤ .ÖiCdØ»3/±ĀNÿ ¯CdØÖN+rA¼+°+°A[[Cü\2.d ü¯Õ´[
4BqA¼ 'Td 2-ag Ö C » >4Cd s U {Bºám _³uj-»Áül°×-ag»qA¼-2!q-+°Bº
BºÁü {£az4rK {N;+°!qÁa2g -A»µÓ¡A¼¤.ÖiCd Ø2Q[»
>4U µ» ÐÓ aĀ a¯Ø 2ff

-2?ua¯
'A¼Õ§C¹.d¯Õ´{Bº um4C¯Ð´¯´{sü» Bº- ¯gül°×l°ûB8a+°ÖÿqA¼
I-SERVE 127
qA¼¯L4rÙ 3¢] ¯s'- ¯gü;+° A[[ NH¾´?«§ a+°?« {2BºA¼;+°A2?¢¸+« a+°?«
..dyl°×±pCd» {2#2N
/A³ua`l°×Öül°× 4r { [Õ7³Í¢+rü¢+«±paz´4?«+°üü+°2# {2?uBº
37³Í¢+°2Öül°×£"+°u"
-u|4+°ü¢ { [Õ+« Cd[mA¼±paz#§q]#§ +°[´Õ2]2N3+°ü¢ {2B»N
Öül°×£"+°u"
-u|4Öül°× ¢4r[+°ü¢4r[ {2Bº4r ¯ĂÖzA¼t uL±paz2N-N¯±Ās"
Öül°×£"+°u"
¯´Õs¢2];+°ĀL4r¯Ð´2¢+¹ um4Cds¢+¹ ¯s£Bº¯´Õs¢= BÖiC» {£B¹
£B» um4Cd s ¢+¹¯Ð´2¢+¹ ¯s£Bº+°+°¯´Õs¢¯Ð´ um4Cdsü+°H¯Õ±paz!q§- {C¹2N
¯Ð´ um4Cd sül°×ÿqA¼28 mCd qA¼[K+«N a|+[a´Õ2.£+°+°' um4C ¯Ð´
¯´{üs á¯aĀ2+°aØm´¯+«sAÐa£A[[ a+°ĀL {ÐA¼Bÿºá.d+¹¯
/á CdjA¼µÓØa´24r+°[´Õ2.dB[
0uØXf-[+2A¼a´2BýCdü Ø ³uL¯s£a
'0uØX¯CØd »-[+2A¼L Cd2A[[¯C0 uØX-2?ua:NoXs4rq[A¼[+2A¼L Cd2
A[[
-¯C 0uØXff-2?ua-¯E0uØXq» qA¼[+2A¼L Cd2A[[
-0uØXff-2?ua
/N;+°!¬C» a+°?« +°[´Õ¯sA¼[+2A¼L Cd2A[[
-ØAÿ0uØXff-2?ua
/3C»j
-u+°[´Õps2Nf-[+2A¼a2?ua:N
3Cdj0uØXff
:u2?« K£Aü+¹¯2´[+.»y #ü mCd» 0uØX-2!q+°[´Õ2.dB2º q+° m´+rW2.dB2º
:N»a+°mA¼§ {´{Bº mCd»l°×A¼|aÁ¼23Cdj-NÐIdzBº4+°'0uØXÁ¼23CdjC¹
8a+°24r-Cd+°A¼-N-¯2ÿª 2/¯CdØ28T#2!q3C»j0uØX3C»jm´+rµÓ2;|+-ag2¢
-Twa2BºÁü-u-l°×2!q£?«[+2Cd al×° -X+«2.d .dy3A¼ÕC§ ¹.d ¯s 'm´´2 .d 2C£
;+°¾Á¼t¯ā?«+W° ü 2?«NQ[¢/H[A¼|ay2A¼l°×¯2A¼=+°BqA¼+rKQ[4abā2¢ mCd2
a+°a+rüZCdü]mCd T]mCd24r+°[´Õ¯s£az3ZCd¢¸ ;+° ZCd »;+° ZCd {Ð3ÖzCds2
a£azµÓ¡A¼¤.ÖiCdØ2-2A¼.»Cd'0uØX£Aü ¢H+«±pl°×2B Bº- ¯güA?« {3Cdj
CdC£sÐ[-ag2.»¯+¹¯·
3CdjCdCsd Ð2-u2?«N+°+°» '¯Õ§ zÖ Cd2s ]£jmCd2JA¼-AÿØa¹´¯Ða´24r ]y2A¼[
´vaÐ»m´X±ĀN2.£¯
'Td2-ÿª 2¢+« CÖ.dyl°×£Bý+« ¯<A¼¦0uüwa2Bº-2# {
1a£ zBº¯<A¼¦0uüwa2Bº-2##2qA¼2!q£Bº_2Bºa£Xu4r>BºB»Ö2B"
WBº
uCdØµÓÐ N³Í uX
aµÓ 4.dyā µÓÐ¯ A¼,
¢+° Aÿ»Ø ³Ía`qØ
³Íµ}C»¯< Cdj£,,[/¯µ¢¸
a£ /Cds uX¢´{?«§4þ@2´L4w CdsCd£X2#£¯+«H¯s££¯ü.d¯s£
l°ûB ;+° m´+° 2] [mA¼±pCd» {2#2N ;+° dzA¼¤ a242¢ mCd» ´vLs Öül°× C¹
{2#2N-u|4>jA?«±pazU jl°×sBº >£ü42´{¢ {£-a`Ø2u2?«8+r2Cd2¢
I-SERVE 128
{£l°ûB
3C£j¯2Aÿ2f-»[mA¯<2¢ z[\ {2?uBº-2A¼|+£Bý+¢+°´{Ā Ø
¯<A¼¦0uü´#§»´#§ {-2C»4r[£Bº_2Bºa£X 2?«£Bº+rA¼:u2?«U {jl°×süü+°ùü
=u {2?uÖKl°×.£uĀa¸T L2.£¯
U jl°×sBº-2!q¯ ¯s+°ajüCdBý.»¯l°×£Bº-u-2Cd mCd2.»Cd U jl°×sBº
TµÓ2<2ü24r¯2.dLĀsBº+¹l°×[>ÖU jl°×sBý+«Cd
¯Ð+°|ajffTmCdBº
¯ C£f
ÖmXf-»
£a ÿuaØü
uÏ2ff -Cd[ az2?« AÐa±Āül°×Bº
Ā2 A2 Cd´¯Ă AÿØ2ff -»T

-Cd[+«¯2C£2
-Cd[CdØ .» ¯-¯¬i-©Ā2A¼µÓØ a2£Bý+«m´´2.d Km_³uj-KÿqA¼2
qA¼
A»µA»tµ2Cda m±Ā±½s
TN¤ Aÿ¼Ø ¯2TA¼¦,
>4NCdØá2£
¯Ða±ĀA¼.dØC£Cdj¦,,[/¯µ¢¸
a£ ´vaÐ2/CdXsm´+a° `2¢E¢±Ā0uØ´Ë#§2¢]A+rµÓ2-2!q8T?¢T L¯s
]Cds Xs;+°Áa2g 2] a+°Áa£g[+«m´d `2.»¯s ´{Bº-NÖzA¼?« Áa£g[ NH¾´?«§

wa2Bº Áa£g[.»|a¢´{ Aÿ¼Ø¢8N {2#2A¹-NµÓ¡A¼¤Ö.ÖiCdØ2ff-[.Ö±Ā:N
- uÏA¼µÓ¢ {Eül°×.»¯Õ/Á»µÓ2
uÏm´¢Aÿ¼2+°H\U jl°×sBý A¼Õ§ »a£Bý A¼Õ§¢]Cds Xs;+° .¹#2] a+°
.¹?«+« ÖÅ}¸¢´{ Aÿ¼Ø¢+°[´Õ2.»A[+« a¹ á
m´´2.d2ff'A¼Õ§ÿqA¼2=2A¼l°× ps2A¼2!q
U jl°×Bs º ¯Ða´22]=´{Bº uL±pBº-2A¼.»Cd £Bý]Cds Xs=#±paz££Bý+« ám _³uj»
-ÿª 2¢+« ¯s2N-2A¼.»Cd£Bý+« >4CdsKám_³uj-Kwa2BºÁa£gü2Bº {£BýA¼Õ§¢
3wa2Bº;|+Áa£g[+« a á¸
» z ;+° ĀL >4Cd s TAÉØ¼ -K a¹ ĀL >4Cd s m_³uj -K .Ö_Cd {2?u2 :T
A¼Õ§ÿqA[_?«§ .»y #ü[ {Ðm4³uÕ 2.£HĀAÿ¼l°×BÖim_³ujCdC£sÐ[-ag2.»¯l°×»m´d Cd2¢
{´{Bº >4Cds TAÉ¼Ø4r» ÿuT2.£H [m´2.d m_³uj -¯2Aÿ2 .»¯l°×» m´dCd2
.»d H ¯ÕA¼¤BÖi Öl°× .d¯l°×» A¼µÓ¢ £Bý+« +°ajµ}2 ü¸ m´´2.d2 T\H {2!q m´´2.d2
m_³uj d24r» +°[´Õ¯s2N¯
Kl°×'T a`:.»ym´m+«d ¢]Cds Xs[4Lym´¯+ [s« CÖ.£y2A[[_?«§ +2Cd 2N
´LMül°×ü'm´´2.d 2C£¯Ð´2u4r¯jX>Ø [£N¯s£a um4Cds¯CØd 24+°A[
¯ÕgX ü¸ ¯Ð´28aBºC¹2N4+° ¯Ð´ ¯CØd »K-A» TAÿ¼24r´vaÐ+°uü¯jX ü¸ '
+°ü2¢ um4Cm ´´2.d2¯Õ§2´_BºC¹2N+°+°'m´´2.d24B¯CdØ2+r .dyK£ÅÓ®
-Dÿm±Ād2+rK' um4C m´´2 .d2-¯CØd [»a| »a| dzl°×süC¹[a´Õ2] {£24+°
>4Cds¯jC£ØCdj+° » #±Â¯4A¼-Nmÿu2C£ØCdj+° [.Ö´+°CdÁ¼¯
:N mÿu2C£ØCdj+°2 +°+°» :+°Bº +2Cd ÿu42 .»CdÁa£gü#¸ +2Cd ÿu42
>BºÁa£gü#¸+°[´Õps2N¯
Kl°×¯Ð´2¢4B:u2?« A¼ § +°H\2N+r[Öül°× .£y+°¯Ð´2¢+°[´Õ2]
I-SERVE 129
.»C d £.»C d £ü w a2Bº » » -»¯ s £ { -u|4 uÏ 2 -» Ö ül° × ¯s A¼ µØüK
CdBý]¾´#§+[±paz]ACdj;+°!q T4üCd2N
'¯ÕgXa££ü2!q {Ðµmps+°sÖ-ÿuØ¯2.»d H'Td2¢;+°ĀL
Cd2mBý4rwaim_³ujA» {Bý»m´W2.£3d.ÖiCdØ2-»-` {¢+¹#¸+¹#¸m_³Íj2Bü:TBý
{£d[-»+°/´ĆdsüC¹T L2].Ö±ĀBº3Td üKl°×»/CdXsm´+a° ` 2¢».Ö±Ā

1a£ zBºJa-#X´Õ:#X´Õ'>4A¼CdXs+«+ra`»qA¼[C»qy¯s£aA[+«¯Ð±Ā[
/A³ua`4r I¯+¯s£a ' m´´2.¹CdXs+« +ra`» q+°±pC» ' m´´2.d2¢ A»[ /CdXs+
+ra`2 {2Bº ü¯Õ´[qA¼-´{Bº£üql°×2B»´2#ü´2BºC£d[.Ö´ ü¯Õ ¯s2N
:N= a££-2Z+°L2.» !q£"
WBºa£ m´´2.d2ÖzC£s[+«+ra`28T#[»T L¯s2!qm´´2.d2¢-2Cda£bā4 Ö
+raØ+ra` ¯2_2Aÿ¼2 4L2] {Ð ?u¸BºCd£ { K ¯Ð´2¢ mCd2 ;+° +raØ+ra`ÿu
¯2_2Aÿ¼2qA"/2Cd mCd2.»Cd-N¯CdØÖ±paz2A"-u|4' um4Cm´´2.d2¢4B
;+° +raØ+ra`ÿu 2 {2Bº .dyA[» zXa¯L2.dBº2qA¼Q[¢ {2B» ´Ë#´?uA¼ü
2?«¯+ra`Áa£gü=2Bº {ü:2mA¼ uuü 2?«-+ra`Áa£gü-K+°ü´{+['
m´´2.d2ÖzC£s[+«+ra`28T#[T.£a`.»¯Õ´{Bº mCd2Q[+«¯LÖ+ra`2+°[´Õ2.dBº2
qA¼ /2!q =2A¼l°× +°[´Õ2.dA¼" +°+° -N qA¼[ [a£ga` .»¯s£2 Q[+« mµÓ¡X £+rØü
U jl°×sü-ÿª£ü4B3ü2_24r¯ÀÐ+°L¯s£2¯
-2A¼+| Kl°×´vaÐ2/CdXsm´{+°a` 2¢62A¼¹±Ā0uØ [;+°dAÉa4g rAÉ¼ .Ö±Ā62A¼ {ü»
³uL¶´{mCdü Ń 2N +| ü2 Cd ¯2+°ü_ü2.»Cd m_³Íj2Bº 4¹Åuü» ¯Õ§ .» ¯µa :N
mĆØd +rÿª 2 4+°
- asÖ .ÖCi d Ø2 Ls 2CdÖ >4Cds =u ¯Õ¯§ 2s N" =u
+°NH¯s2N"ff 2?« m´µÓü= wai£q Q ¯s£?«+« -ag»qA¼¯
:u2?«m´µÓüK=2A¼l°× ¯s£d2!q£µÓa³ÕuCdÖ]£jmCd¯ÕgX[4L2]- 4r³u
¢´Õ2.dB2º ü¸ ¯s £az3- 4r³u+°ü4rü2!q» z.Ö ´'¯.£yāmĀs[´{a+«s -+¹l°×2B
P® P®-ÿuØ¯2.»dH
4 [+°4CdŃ¯aÙü¢ W ³uL¶' # Bº£ü4Āa¸.Ö±ĀBº -u2?«
m´¯+«s ]y´{Bºu¸£Ej+« ³uL¶A[[Ö4£Wm´µÓ2¯+¹¯2-2A¼24r£Bºl°×£Bº
-2A¼¢'[a£Ð`m´+°a`2/Cdsa£ag2:2+rm´µ¯ Ó s » ¯.dü.»µBº: K T[
1a£ zBý|+T¯4´{?«§2N+r¢ü;+° zl°×¯?«m´µÓ»¯s£Bº ¯
1a£ zBº4aA»£Ja'µm¯s2Öz+°m±ĀµÓ¯sØ24L2].£uĀa¸.Ö_Cd£a'¯ÿª¢
l°ûay£ÅÓ®¢¸£TmCdBºl°×2A¼A¼2CdBºl°ûB {£Bº3d¯mAb³uj`BºCdCdsÐ]2Cdl×° Bº
3dl°×Ja.» ¯'ÿ¢Aÿ¼ ü¸U j+«s+°H\2A¼2?ua£"
WBº-Cd[4L2.»mĆ»Ø+°24r=2A¼l°×-Bº4Cd£"
I-SERVE 130
l°×2A¼A¼2C¹±Ā0uØ2
1a£ zBº´vaÐ2'dl°û£l°× Aÿ¼Ø;+° T]mCdÖ ¯2ÿu`>L\2N3T a£ü.Ö_C£
T2Bý
;+° ĀL'7Å¢®» ;+° ´2BýCdBý :2?¢¸ TA¼ÐCdĂÿª >a4C¹2A¼[CÖH¯Õ -+°Bý+« ÖÅu®
-+°BºCdCdsÐ.dayü>a4Cd {2Bº4r 2]C»>µcHÖmu³uj`dz l°×Bº;+°Bº-+°Bý+« ]y
¯ÿª¢l°ûay£Bº
£l°×=2A¼+¹-Cd[.d¯ÕA¼4ÙL2S:Cd 2]ĀAÿ¼l°×Bº[-[´Õ2.dĀ\2N-2A¼ ü¸
¯ÿuTmµ2X¯ d2¢»CdBýA¼4ÙL+«ÖR®ÖH¸4r #ü+°H±Ā
1a£ zBº ĀÐJ Ja .£u -ü¯Õ ± paz#¸ +° [ ´Õ ¯ s £a =+° B¹ A¼ a A »µ Ó2 2]
¯s£al°×2?u-Q4r+°JaA»[+¹¯Ö 4?«§+°Õ.»¯s#§4r-[´Õps2N-2A¼|+»Ö'
_BºH+°-2C£:2Cdl°ûCd a=+°Bý2] ¯s£a"
um³uj`Bº -dØ N TA»³u4a2 »+°Bº mu³uj`´{mCdBý4r ´{?u§ £l°× £ÅÓ¡®
l°×2A¼A¼2CdBº[ á¾´?u§a 2µ.£a2m´+ra24r»A¼µmĀsü-Aÿ¼Ød2.»µ£l°×+Nt4r
Öia£4Ø2ÖzA¼¬i2NA2C¹'µm¯sTA¼Øü.£ü [/Cds z¬i¯ÕA¼¤´{aü=+°Bº Aal°×C£a£
-[ÖCdl°×2#A»µ#ÖzA¼ü¾´?u§
-uXa4CdXa4Cd1µhiu[+« .£y-+°BºCd´¯Ă.»¯l°×2#3.d#§´+°ü¢
-Bº {¢¸4r[4³u¢¸4r[ ³ÍCdjü= wai£Aal°×C£|aÖ[ÖCdl°×2# {2B»£Býk-u
Xa4CdXa4Cd {2Bº4r;+°a¹$;+°T2CdA¼µÓØ2+°[´Õ2]2N
-NTµüÖ.dA¼mÁ»µÓ2-+°Bº+°K¯24BýÃl°ûBÖzü Bº2qA¼+rK3ÖA2
Aÿ¼Ø¢;+°¾Á¼t +°2 {2NA[+ jü.£u¾Á¼tT4r {£az3+ j¢¸;+°+ jl°×Cd
wa2Bº +rÅÓ¸ C£ÅÓ¸C¹ +°#§+[ ;+° ¾Átd = a¹ Cdüm+«2A¼ü4r »Åu¸BºCd£Bº A¼4ÙL+« ÖR®
.dµ3dCd´¯ Ă¢ {£Bº[-agÖ 2N-2Cd?«-BºT¢:2Cd?«=BL¢:u=2Bº£ül°×
=2BºCd CdBº¯s az2Cd ´Ë¢aÖ Cd´¯Ă 'd =u .»d 4ü4Cd£B -[ »
3µÓyaØ±pd42BÖüuA¼l°×£
:+° 3d NH¾´?«§ ±p_N¤ +rqA¼ -+°B» {2Bý 3dl°× .»CdÖi ¯ ü .»dBº2
ÖzA¼ü¾´?u§ÖH¸4r3dl°×£JA¼TµÐ¯2ÖzA¼¬i2N;+°a¹$3d
-dØJa
= a"=2A¼+´Ë¢a Cd´¯Ă.»¯s£a"ff-[-Bý4r
3d.£u+rü2 ?u¸Bº Aq ¼ +£ÅÓ®dØ+°T¯l°×£Bº:2+r+£ÅÓ
¸ d Ø+°
Kw+2A¼l°×"ff
-£Bº] L+«;+°a¹$¹aT±ĀBº
C£´¯Bº£d£ N Aÿ¼a£4a2»]´{B» 2]±Ā2BýCdØ2¯2±ĀN2.£±Ā2BýCØd 2
=2Cd {2!q8T"-¯¬iÿ¢42a£$üN+°+°=´?«w+i£¯|a.dm+° Ls[+r£ü»+¹L+°´{?«§2N
A[+«Cd´¯Ă+°2!q»|a/±Ād2+°[´Õ2.dqA¼ ]y' ³Í|+m Cd2¢'Cd´¯ ĂÖzA¼ü¾´?u§
:´?«+« ´Ö2Bº 8ÅÓ¡¸ -az2N :2Cd al°û ´ü+°L2]£Bº qBº :´{Bº =+°Bý 2]
.£y¹"=2A¼l°× .£y¹":£H§+«-+ra`TmCdBýT+°BýTAL+r {8A¹-Bý4r {+°+°
£+°AÉ¼.Ö±Ā£ ü¸K|+Jm´Ö >2qA¼KA¹ K {ÖR®±p
I-SERVE 131
l°×2A¼A¼2CdBºĀÐJCd a [2.£H»T jH NH¾´?«§ ±pqJ ¯ .»¯l°×2#
:+°B» {2?u
£ #ül°× 3d»J ¯ Aÿ2 .Ö´qA¼ ±Ā©Ā`2 24r {2Bý±pdBº [Õ
D\¯Õ±pdBº_X+« {£B¹qB¹4B-ag2+rqA¼ÖzA¼?¢¸ ÿªd2»¯Õ2NCda£Cd 3d
¯ Nÿ¢ {£Bº[ -agÖ2N 3dC¹±Ā!q MC¹©Ākü ¯³Õu¯s 3dl°× ¯ .»¯s -+°B»
{2Bý±pd:u3aÖüü4Bý.£az
;+°a¹$3C£´¯Bý=A¼#¯aØBýu4rm´+rW2]±pCdA» Cd;+°BºmĆØd +° dØBº
».»¯Õ ¯ ü ¢¸8Ö3A» Cd£l°×4B+°[´Õ2.£Bº+rK£C¹ ?u¸Bº Aq ¼ 3C£´¯ Bý
2|+XL\

)C£´pCds KCd´¯Ă.£H2.d {Ð +¹al°×!q§ {Ð.dm+° LsxC£ { 8Bº»ü

¯2 CdĂa£ü±Ā#8+°.dyāmC£NÿĆdØ24ra£>Ø2.»Ās {ff-[-2Cda£¤Ö±pdBº
»Åu¸B» z[+°ÅÓ¡®CÖL.£Bº»A¼4ÙL+w R®
:´?«+w i £Cd´¯ Ă.£H2.d2Býff-[m_X u

3d;´{l°×£Bº».Ö!¬§+«C£ÅÓ¡®7BºQ¯Õ3dÖH¸4rm+«2A¼l°×N2±Ā3+ j|+
+r]´ÅÓ̧aĀüCÖ]yaz]y3d.»Cd/´£¯Ta `.»az2.£
3d+rÅÓ®´{ü ü¸=l°× 4r+°A¼üq+°±pdBº Bºa¹$ü±Ā#»TA¼at 2 +°_a¸
.Ö´{ l°×2# 3.Ö#§+2« A» +rü|+´ 2 .»µ2 3Cda £Cd 3d 4B £ÅÓ®7L+« a j[
´ÕH.£Bº»TA¼ta2_düA»a£2¯
3 m´d`2 .£u a¹$ü ´?«§2N a¹Aÿm¼ 4r 2 ĀE¯4a2 ÖzA¼¬i =¹ 7ÅÓ®
-Bº {üA#Cd±pCd£2-2A¼¢;+°-BºTA¼4ÙL+« .»y¯L+«3C£´pCds zBº£C¹

£d£l°×2A¼A¼2C£:+°Bºl°×A¼4Ùa¢» 4Áa£ØmµÓ » 3mµÓ 2;+°?« {2N-+°Bº £

Cd zjÅÓ¡®8Bº4aCd´¯Ă.»¯l°×2#£a» zÖzCds2= 2Bº4apA¼aü2]mCd» T?¢
=[TN 2N+ .dm+° asü2 +r£ü» +¹L|+ ´{?«§2N -2A¼a2 +°H¯Õ Cd´¯ Ă+¹¯2 ' 4ÁV
3mµÓ [+« .£y2 ;+° 3a Öüü -dØ+° £+°+° Bº {2Bº _N¤ 4r+° 1µhi u[+« .»a£ £
Cd zjÅÓ¡® :+°B» {2Bý {2?ua ;+° ĀL £ÅÓ̧ .d¯Õ±pA2 +2.Ö2 m´+° Awai£ -+°Bý+«
±paz At2Á¼ff-£Bº
¯|a-[:A¼ta2_düA»a£2]mCd»T?¢=2CdÖX+«£3m±Ā2Cd2¢=+°B Øü
+°[´Õ2.d qA¼ z£ØmµÓ ü .ÿ£dü +°[´Õ2.d qA¼ ÖX+« ÖX+« 3 C£´¯Bº ÖzC£s[+« 3
m±Ā2C£[ 4Ls2.£Bº +rK 3 m±Ā2Cd2¢ .Ö!q¸ ¯L4rÙ q { .£u #l°× .Ö#¸ +?«§ »d _Bý
{£az].Ö#¸ :2+rÖzü¯s£azÖCd+°4rÖCd+°4r {2Cd¢+2.Ö2¾Á¼t +°BýT.Ö#§
+°A¼2_ +°2;+°?«AL+«2N3.Ö#§+«2A¼;+° ³uL¶¯ Nÿ¢ {£Bº
l°×m±Ā`2q] ]y!¬¸2N3d´ü+°L2.£ü[.dµ23d´ü+°qA¼» z
3dl°×=A¼a42B´]y+°FBºJA¼ .£u ¯´{.dX+«ü_Bý l°ûay£26£3d¢.dü2
qA¼
»l°×ma£Býk- Bº2.»CdCdÐa¢»¯³u2+¹¢az
-dØq 2Býff-[4?«§4r-L.£
3Aÿ¼Ð[+«3dÖH¸4r+°ÅÓ¡®CÖL]3 H2]:#-#.d¯Õ

-dØua£= aJa"»4ÁV3mµÓ 2¢ {2BH4A:+°Bº {£»T?«"
I-SERVE 132
:+°Bý+« = aCÖ.£ya"=2Cd+rüÖ2NCÖ]y":N8¯2 CdĂa2"ff-£Bº+2.Ö23A¼a£t4r
C£´¯Bº4ra8J ?u¸BºqA¼»»AÿÖiaØ2.»¯Õ
-dØJa-Bý|4T©ĀdqJ l°×
CÖHd { 6£ jH -Bº4Bº2 A»[+«" Ja 4´ ¯ Nÿ [ü 4A J|a AÿØ2¢ -K
CÖü¯+¹ .dy4Aff-£
» +2.Ö2 Ö#+ra24r ?u¸Bý£ 3d»J +¹´\2.dl°×2B ¯|a[ +°ÅÓ¡¸ ¯+[
AÿØ2¢+«ÖÅu®BºÖR¸£BºCdÐa¢» ¬i?«+« ]y;+° T2Cd +°A¼É .Ö±ĀBº
+°A¼2_C£´¯Bº -dØua££ +°AÉ +°[´Õ2]2N J +°AÉ +°[´Õ2]2N ' T2Cd +°AÉ¼ T2Bý
;+°´{Bº 4ÁVA»T £ZµÓÐVA»TÖz+° ¯Ða±Ā[ Aÿ¼L2] ' m±Ā2C£ü¢ Ń ¯2 CdĂa£ü ±Ā#
Cd´¯Ă.»¯Õ2N-2A¼ ü¸'m±Ā2C£[+«4ÁV [ á ]y2N3Ö3a¹$ü¢'.Ö#§m+«2A»
Cd´¯Ă.»¯l°×2N-2A¼+°» 3a¹$¢¸ 3Öl°×+°A¼2_£ZµÓÐL-» á ]y2N3Cda£Cd 3
A»T:+°Bý2]ÖR¸±paz2N+rK-´?«2]:´?« al°û'.Ö#§l°× z¯HCd2a£ Bº2qA¼
3A»TÖR¸±pazCda£Cd +2Cd +ru[+«+°!¬§ü zj+[UT2.»£ÅÓ¡®+2A¼a :+°Bý+« .»a£a
-2A¼ ü¸'.d#§m´+° ü {¾Á¼t.Ö#K¸ L+«»d_BÃaz'+°A¼2_ +°2 mCd2]N4r
+°[´Õ¯s {2BºBº2.»CdQ[= a z#§+¹qA¼:´?«+ :Nuü +°24r {2Bý±paz2N:Q'
.Ö#§+°AÉ¼:+°£+°AÉ¼T2Bý
» ÅÓ A»µÓ´{ a£$»¾Á¼t £BýiÖ £m´ĀgmµÓ 2¯ÀÐ+°L2]Cd´¯ Ă+¹¯2-Bº {ül°×
.»yµ ³ua¶ü3mµÓ üÖCdl°×2#.£u-Bº {üXL4r3 a¯¢»'4ÁV £[+«
.£y-´?¢¸ :+°Bº .£u 2N ³ua¶ü {2B»£a£ÅÓ¡®3A¼L2]'+°A¼2_ +°2
m+«2A¼ l°ûay[Cd´¯Ă.»¯+¹ [m±pCdĂ³Õu2.£a»:+°B» {2Bý±pd
3Cda£Cd+2Cd+ru[+«=[TN 2NpA¼aüCd´¯Ă+¹¯2:+°Bý+« .£ya£ÅÓ®¢¸
¾Á¼t£B»'C£´¯Bº'd:+°Bº+Nta¹$q {2Bý=2A¼+¹1µhiü2ÖR¸±pdBºwa2Bº £Bº
»|a.¹#+«A¼+«ùÁÉ[+«ÖR®l°× aĀÐT[4L2]Cd´¯Ă.»µBº Bº £Bº+rM+«ÖÅu®Bº
£üÙ £Bº³Õu üdül°×ÖÅu®BºT\Hü4a:+°B» {2Bý 4Ćd´¯Ă.»µa
]mCd T#2!q-A¼ zjü=[TN 2N+;+°!q +¹L+°.dm+° Ls+r£ü[-2A¼a Cd´¯ Ă.»¯Õ
Cd l°×+r ü¯Õ a£ü¯2±Ā2N2.»¯l°×£a-2A¼L¢'¾Á¼t£Bý|++2.Ö23ü¯ØÖ2N
T\H8Bº4aCd´¯Ăü´vwasi ¯Ð4³Í[+«.»LCd [CdØÖiN+°+°ajüC¹U 2Ā\¯s£a
3 pA¼aü ü4a :+°Bý2] ÖR®±paz Cda£Cd m+° 24r :+°Bº ´Ëü¯2Á
>ü¯2Á+2.Ö2Cd\2Ù N ³ua¶ü Ø Ād2 .»¯Õ UT2.da£A¼» [d 2+°ü£a4+°
:+°Bº {2B»Cd´¯Ðü2C£»|a»|a.¹#¸l°×ÖR®±pda3Cda £Cd+°!ü§¬ +!q§ £ÅÓ¡®:+°Bº.»a£a
£ÅÓ¡® ' +°A¼2_ +r[+« 4ÁV+°A¼2_ [ á ¾´?u§a Q[+« -´{Bº´{ Bº ´v>ü .»¯ s £a
A[+«2A¼¯ Nÿ[¢ {4B4Áa 24r».d¯s£a»=l°× +rü2¯ Nÿ¢»
4Bý ´¯s£:Q£+°AÉ¼
£+°AÉ¼¢'C£´¯Bý +°AÉ¼ l°ûB+2Cd ]y2NJLA¼ta Aÿ¼a£4a2¢:Cd[:2?«+«
ÖÅu®ü»_düA»a£a4ACdÐa4rÖÅÓ®2Bý-+°Bº:Cd[Cd zjÅÓ¡®_2Aÿ¼ {ü:Cd[+¹¯2=A¼a
.d¯s£aCdÐa4r_düA»a2Bý
I-SERVE 133
TaA¼¤ aµ±Āü
l°×2A¼A¼2CdBº3a£Ø£+¹]¯2A»³u 2JÅÓ¡®=[TN 2Q;|++¹L+°+¹a£a;|+ĀLCd´¯Ă

.»µa;|+ĀL a£ü±Â2Aa+°+°;|+ĀL.dm+° asü+r£H+rK/ÿªT;+°!q+°A
A[+«Ja2A¼a;|+ĀL.dm+° as¬u%C£a"
+°A¼2_C£´¯Bºl°×2A¼Cd2C£ {Ð.Ö´Õ2N3µÓyaØ»+r[:2Cd+°2!q¾Á¼t3µÓyaØ2 a+°?« {2N
.Ö_C£T
'=[TN 2N+=[TN 2NÿuaØü£a£ÅÓ®2A¼a¾Á¼t zCÖA¼si ü´Xm Cdü
Cd ÿªasüCd´¯Ăü+¹¯2ÖR®±p»¯L+«3ÿuaØüN4ü´Bý:2?¢¸» l°ûay[4Ćd´¯Ă
.»µa;++°ÅÓ® 2A»¯Õ.£2mAd`m C£ü.»¯s4ÁVA»T[4L2]/±Ā¯.»µa
ÖzA¼?«a¹$;+° zA¼twa2Bº a¹$wa2Bº zA¼tü Bº a¹$ Bº zA¼tü
:uµÓ¡+°¸±ĀBºØT2].d2mA¼+Å° Óü¯2<Øm´+ra2 zA¼tü¯2<Ø¾´2.dl°×2#3³Ía2
I¯+¹£H+°´k + 2° ¢ zA¼üt ¯2<ØCd\2Ù .dl°×2#a££H- £¯Ø£BºµÓ¡©p´£¯2
- {Cd2N8a¹$+ra¹$3 zA¼tüA?« »|a3³Ía2¯ÀÐ+°L2.da£A¼:u3.dL¯s
/´£¯m Cd2.»dBº2 á.£2mAd`m Cd2
3=[TN 2N´Xm Cdü= L:2?¢¸ £a:uIm Ö/±Ā¯.» ¯¯L+«4ÁVA»T
=[TN 2N+ Ā+rC£L2] a2+¹a+¹ 2N
=[TN 2Q;|+ a2+¹al°×£a

£ÿªasl°× CdØ {ql°×2Bº4r+°ff-[

4ÁVA»T]a {Ð {ÐCd
- ja¯Õ+§ a° s zÖ +°3N¯2+°ü »[dX.£um´_üÖ N

A[[ÿª42.»d Bº2= L+ ĀAÿ¼Ø2+rA¼=2Cd Cd´¯Ă.»¯Õ£3[dX[A#Bº2-¯2ÿª 2
+°+° a+° a2+¹a+¹ff-[.dy.Ö´Õ2N
A[+« =[TN 2N´Xm Cdü-2Z+°L2]
-u6C»CdE¸ £ÿªas a`«2]£+°£

ÿªas4rLU {Bº£az2?«[A?«¬i?«+«±pl°ûBºA¼' a2m´ĀN2.dff-[+¹a£a
4ÁVA»T
CdAÉ¯sff-[-2Cda£¤Ö2N
:+°BýC¹3µÓyaØ2-az±paz2N-l°×2#££":2+r {2NTJÅÓ¡®=[TN 2Q
Cd´¯Ă+¹¯2:ÅÓ¡® A¼H¾´?«§ ±p»¯L+«JÅÓ®CdH¸A¼2mBºHA¼tL+ ;+° a+°ÖÖia£4Ø2´{?«§:2?¢¸
{2Bº_N¤4r+°IagdmCdüÖzA¼ü¾´?u§a3dmCd¢ {2Bº4r+°u´m4r ».¹#7L_d?«
AL¢AL+«-BºÃ24r;+°±Â?«§ [Õ+°[´Õ2.£Bº£Bº.£uT]mCd24r {£Bº [Õ±Â?«§
z<2T+°Cd2ü¸?« ü´{;2?« [2B_BýA¼ ´vCdA[+« C¹Bº;ÅÓ®2C£ zÅÓ¸´2Nu4r
[+°±ÂBº.dl°×Ö2m#+°üÖzCd2s JA¼£BºTX H zÕ§ £Býu4r {£Bº' A¼¤ A¼2Ćd ül°×
£Býk .d ¯s ]a£l°× »¯Õ2N
´+°l°×±pa£ ±pa£ff-[ .»Cdü TNH2.dl°×2#£Bý ´+°2.»

z2A¼l°×ÖR®±pda3.»Cd üTNüyBº2¢JÅÓ®.»X+« -2#l°×A¼»jA¹a£H3 zÕ§£Bý
ÖXs´BºÃN
-´?«A+r-Ö d´{.d´{ü.d¯s3 zÕ§£Bº {#§2Bý+°¯Ăq]

;|a z¯HÖAÿ¼£¾´Åu®2´+° {2B»¯L+« ' d¯Ă¢4B:2Cd A¼ "»

I-SERVE 134
A¼a£Ð¯Býk =A¼a42B +°[´Õ¯ 2s !q ¬+° .»dl°×2B +Bºl°×ü +¹BºÅÓ® -l°×2#
=4al°×2# ±pCd££" {Ð .»¯Õ ' ±ĀBº´[ ü¸ K +Bºl°×ü +¹BºÅÓ® ¯2±ĀN2]
a£üKCdü¸+«2A¼¬i±p {4r+°ff-[X#§Bº2ÖzA¼ü¾´?u§Bº
A¼a£Ð¯Bº» á.ÖT´B» ¯L+«3 A¼¤A¼2Ćdü4Bº4B `«+±« paz3d+rÅÓ¸JA¼
´Bº¢da+rK3d-´?«|+-2Cda£¤Ö±pdBº
+°+°l°×2A¼A¼2C£ {Ð-ag2.»¯+¹ ü¯ÕN8T#2!q d+°HCdÖ 'm´´2 .d2¢
:u2?«-³uØ¯[»µü=¹AL¸±pCd» {2?uaz
l°×2A¼A¼2CdBº +°A¼2_C£´Ā Ja V 42A¼a4¹ÅÓ ¾´!q§¯s£a JÅÓ¡¸ =[TN 2Q ¾í
>j¢.dm+° asü+r£H+rKJÅÓ®U {ÅÓ¡®£ÅÓ®£ÅÓ®:2?« 4N[A?«±p B[+« JüqA¼
JÅÓ®l°×üDÿ2] a£ü´ËH2.£Hµ±Āü´ËH2.£H: K;|+ĀL>a4rH:AÖuĀAÿ¼Ø2"
+°A¼2_C£´¯Bºl°×2A¼A¼2C£KJA¼ ¯³u2C¹JÅÓ¡®=[TA¼ 2N+>a4¢»ÿªTØC+°AÉ¼8T?¢
.Ö_C£-NT2!q K¯2A»³ÍüK´?u´2.d¬i±pC£az
:£H§+« =[TA¼ a¹$Ja Aÿ¼ a£4a2 .»a C£a-+°Bº.£u+rü2¯<24r {2?ua
3Cda£Cd +2Cd +ru[+« m+° m+° 24rA¼4Ùa A¼4Ùa¢» =[TN 2Q a`«ĀsaÖ2#» £L
¯+° jA»³Íü¢ {]C£s+rµü¢+[T]mCdÖ¯[»µü+°[´ÕĀsaz3A¼µØü¢JÅÓ̧l°×
üDÿ2] a£üK m´µ2CdÖ A» C£ ¯Ða±ĀüC¹ JÅÓ¸l°× üDÿ2] µ±Āü aÁmA¼A» C£
¯Ða´2C¹A¼acTĀsaz
3wa2BºA» C£ a£Ùü
'U {ül°× ´ËHC£ü z2NĀs zff-2!q
´ËHC£ü
z2NĀs zff-2#±p?u¸Bºl°×2?uaz» z4´-2!q » z4´-[£N2.dl°×2?uaz
] L+«wa2Bº a£Ùü4B
m_³ujA» {BýA¼4ÙL+«ÖR¸ 3d.Ö´Õ#§.»At2ff-[a£U+« Āsaz
wa2Bº a£Ùüm_³ujA» {Bý A¼tl°×ÖR®Td2TTĀsaz

Q[+«2Cd 4¹¬2A¼+°dØ"J¢= L+« =l°× -2CdĀĂa z2!q£ÅÓ¡®w4üĀsa+°+°

= LĀaÖ2C¹J|a+ü.d+¹2Býff-2?uBºm_³ujA» {Bº A[JA¼# m_³ujA» {Bý - XC¹
µÁ» Cdü aA» Cdü ³uA¼dü¢+ aA» Cdü µÁ» Cdü ³uA¼dü ¢+ A¼aC£a
+2Cd ¯´?«+«µÁ» Cdü_d?«+« ]y:uTTĀsa
m_³ujA»£ l°×42BÖ_ü2qA¼£ÅÓ¡¸ m>¯s2ÿuüu4r {£a[ u[+« l°û£ÅÓ®+
4BA»³u 2;+°!q8.ÖiCdØ2 aT¯s2A¹3.ÖiCdØ»µ´24B:ps2N6C»µm¯ÀsdÖ
Cd´¯Ă.»¯Õ;+r+°UT a£ü±Â2A¼Cd´{Bº3UTÖz+°.ÖiCdØ24B aA» CdÖz+°
.ÖiCdØ2¢+°üps2N4+°3A» Cdl°×_ü2¾á4C¹2NA[+«C¹Bº3U {üCd´¯ Ăl°×3AÿaÖ
µm¯Ts NÿzÖ +°_ü2l°ûB£ÅÓl×° +°üps2N-2A¼.»Cd aA» CdüĀa2 Bºwa#¸4r¾á4C¹2N
:+° µÁ» CdüA¼4Ùa+ ¯s£ÅÓ®l°×µ´2±Â2A» U {ü3Cdj_ü2C¹Bº+rA¼A[+«
C¹Bºµ±Āül°×4a»Ø£aĀ Ø24r±Ā´2.»¯Õ {2?ua4+°-´{Bº£L-2CdĀĂa2
:2+r+2CdCd4 CÙ d 2N-2A¼ ü¸ -2CdĀĂa£[+«'U {ü-2CdĀĂa2C¹Bº+r uüA¼-2A¼ ü¸
aA» Cdü_ü»-Nÿ+°2
-Q4r+°'pA¼aül°× z2A¼ a£o]yCda£Cd µ±Āo.£yaz z2A¼ ]y a2
z2A¼´{?«§.Ö#§u4ru4r[üAl°×+[m´_ü C¹2N-Q4r+° a2µm¯sm´ `_ü2.»Cd
I-SERVE 135
´{?«§2N µ´2 ±Âa±Ā# >L\ ±Ā´2 ü¸ ´{?«§2N µÓ¡+«sa>Cd mÿu2X¢ a>Cd mÿu2X ÖzA¼#
´{?«§2N+rK-N-üm´ `Ö»mCd2Öz+°A¹2 ü¸ ´{?«§2NCda£Cd +°H\ uÏ2
A¹a³ÕuCdÖ»mCd2 ü¸ ´{?«§2N-2A¼ ü¸ Cda£Cd´{?«§£¯|aµÓ¡+«s uÏ»m´_ü C¹2N
+°+°=[a+rü4r.d¯Õ£'U {üTd 2¢ aA» Cdü-2CdĀĂa»-Nÿ+2° 4r {2N
+[ ¯2A¼a£bāü¢ ;|+ UT TaA¼¤ +°ajü ¯ Ö _ü2C¹ ¯ Ö ĀAÿ¼2C¹
3.dLĀsBº-u2?«£Bý+« aµ±Āü¯ Ö¯<A¼¦0uüTmµÓ ´Ëü2CdÁ¼

;++°´{Bº ;|+ UT+« 8+°+ rü2¢ TDÿm±Ā2C£ül°× ¯2_2Nÿ2] ¯<A¼¦0uü

-ÿªT2´ qd ü¯Õ aµ±Āü¯ 24r ]y´BºC£az-u2#´{Bº3UT+«¯Ðá´2¢
Cd» a£$4rCd» ±½aBº4rCd» TmCdBº4rCd» µÓmCd {4r L££a±ĀüC¹
{#§ +°[´Õ2]8+°+rü2¢ ¯<A¼¦0uü-ÿª 2>L\±pCd {2#2N 3 aµ´ ¯ ¯ÕgX
:2+rm´_ü24r {2!q T´WyA¼±Ā0uØ2¢u4r;|+UT+« -»+° a±Āü+°H\8+°+rü2¢
a+°a+rü¯<A¼¦0uÿª£ü¯2ÿªT¯s {2?uaz

m´ÿªm_³ujA»£J=A¼!q» z4Bº ¯A¼2 ³Õu2]/´£ØĀü.Ö±Ā [+¹´\2.d+2° Bý

jH+°T2.d2Bý» zÖR® Ās2¾¯üT´Õ2.d2Býff
-u T.»¯ÕµÁ» Cdü-+°Bý2]ÖR¸±pC£a
6C»£ÅÓ¡®ÖR®±p4r» aA» Cdüwa2Bº a£Ùü4rSH±pC£a-2A¼¢;+° a2Ù ÿaª s
aÙA» Cdü-2!q ÿªasü¯2±ĀN2.dl°× a£üA» Cdüwa2B¹ aÙ2ÿua£Ø aÙ A» Cdü-2!q
ÿuaØü¯2±ĀN2.dl°× a£üA» CdüÖzA¼?« aÙ2£a
3=[TN 2NU {ü»|a»|a

m_³Íj2Bü¢+« I¯+[±paz -+°Bº JÅÓ® 8+°+rü2¢ .dm+° asü .»d ü¯Õ2A»ff -2?ua
wa2B¹ aÙ£a
'U {ü3az2?«4BºÁ#?u[+«Jq̧A¼ff-2?ua£ÅÓ®£AüT[] L+«

m_³ujA» {Bº:u-2?uBº
_m³ujA» {Bº ) a A» Cdua£ J wa2Bº a£Ùü +¹L+°ü I|a2A¼l°× /±Ādü » .Ö_C£
T2Bý Ja ;+°L++°a ¯³Íd2.»¯+[ 3 =[TN 2N pA¼aüK 3:2?« 4A¼ü¢»
.dm+° asü4r.» ¯d2Bý
aA» Cdü-AÖul°×A¼aCd2NA»£"JÅÓ®¢¸m´X;+°BºÿªTÖzC£s[+»».dm+° Ls[+r£ü[
+¹al°×£Bº/N;+°!q ÿªTQ2?¢¸» :2Cd 2N+« ;|+ĀL.dm+° LsC£Ð[az j2!q » z
=u: Ð4ü2"-Q4r+°JÅÓ®4N¢»:2CdTµüÖÿªT[:L+«2.d 2!q=u:L+«2.d4ü2"
Á¼j´{Öz4Ù¢84A¼a 2!q A¼aCd2A"
_m³ujA» {Bº Ja4B:u ?u¸B?º uqT#dØ" ØÕ§ ¯Ða´{ü4rJa£a¯ Õ§ ¯Ða´{Bý4r
»£ 2C£ +°H´Õ .ÖiCdØ2 -» á ` {Öz+° 4abā2¢ {£ z =u {£2"
¯Ð´mA¼§ -» .ÖiCd£Ø`4abā2¢TµüÖ¯Ð´¢+°2 {#¸4r {£2>4Cd s zÖ +°¯CØd ¯ÕXg
:u4 {2!q ÿªT[ 4N¢ =u A¼a£yü2?u|aT?«" ÖzCds2 m´´2.d» -`4ab 2ā ¢ :TBý
{´{Bº4N¢ÿªT´#§Bº2+°§ "/N]£jmCd»'>4Cd s+°[´Õ2.»N mCd» /N
+rA¼-2!q {.ÖiCdØ»>4Cd s4r+°[´Õps2N-u2#´{Bº'mÿu2X dm´´2 .d2¢Jl°×
-ĀAÿ¼Ø» z2N"
aA» CdüA»£-agÖ2N:A¼4¹» z l°ûB3NÿÿX+° µÓVa£ü´LCdØO2.»¯Õ3X£³Õu+°
I-SERVE 136
A»³Í üAÿ¼L2] z2A¼ ¦+°HCdÖ :ÅÓ®l°×ÖR®±pC£23Cda£Cd3=[TA¼ 2N
pA¼aül°û £L £L 4A¼ü¢» £L £L Cd´¯Ăü» ¦+°üü.»Cd ¯Õ§2´_Bý Tµü
ÿª 2Bºuü.d´Õ2]£?«+« £ÅÓ®.dm+° asü.»Ās2'+°üÖzA¼¬i£+° 'U {ü¢
= Bý UTCd2 £BýA» ;+°Bº µ+°QÐ´2¢ ;+°Bº l°×µÓQÐ´2¢ ;+°Bº µüjEQÐ´2¢ ;+°Bº
m+Á2.dQÐ´2¢;+°Bº a+°µüjEQÐ´2¢;+°Bº4¹»NÿQÐ´2¢;+°Bº´{aQÐ´2¢ a+°Bº
¢+r¢+° áÐCd m±Ā2Cd2¢ ¯2.dL¯s = Bý+« £Bº .dm+° Ls4r UT2.»ĀsBº A»£ :+° l°×
¾¯üT´Õ2.d
+°A¼2_C£´¯Bºl°×2A¼A¼2C£3Cda£Cd aA» Cdü.Ö´Õ!q§ ÖzCds2>a4¢C¹2N
l°×2A¼Cd2CdBº :AÖu ĀAÿ¼ØÖ £l°× -ag2+r Bº2 qA¼ :2Cd ¯TµüÖ ÿªT £ÅÓ® £ÅÓ®
4A¼ü¢+°[´Õ2.d¢C¹2A"
+°A¼2_C£´¯BºµÓ¡A¼¤]£jmCd2Öz+°Öi>»-2Cdd ØA[+«m´´2 .d» J-2#+°±paz£ z¢¸+rü
a´24r um4C¯Ð´¯´sCdVdüa´24rCd» +°[´Õ¯s2NCd»-ÿªT¯s2N'
´[>L|4#´{Bº4BCdCd4r» {2#2N-NA[¯Ðÿu 2
l°×2A¼A¼2CdBº-2!q -NÐIdÖ]CCdC£s Ð[+«££aĆdÐ2£¯s Ö¯Ðÿu 2?ua£"
+°A¼2_C£´¯Bº]CCdCdsÐ2¢+°[´Õ2.»££aĆdsÐ2£¯s 2-[»qA¼dØ-Nmÿu2X>Ø2
NÐ.d2mA¹A³ua`2¢wa2B¹.d2mA¼Bº+°[´Õ¯s2Cd mC£-¯ü.d2mA¼Bº££a´{BxC£B"
wa2B¹.d2mA¼Bº»N+°2?«A¹2 ü¸ .»ymÿu2X-u|4'>4Cds -2C£- uÏ2 ü¸+°H|4mÿu2X
'- uÏ2¯Õ§+°asÖz+°mÁÉ¼ ¯2+°ü »[dXa´2¢:´?«+ m´ ³Õu¯s» {2NA[ q¸
'm´´2.£[+«;+°¯ÕgaÖa´ z#¸4r l°×+°[´Õps2N:u|4= Bým´´2.£[£Bº¯Õ§
.»¯+¹ .dy+°+°» 'pA¼aüCd Cd a£ uØüC£ z¯Õ§ .»¯+¹¢Cd£aKl°×.£u
#l°×TdüT L2.£T\HTm+° 24rCÖüĀsaz:+°JLA¼ta_düA»a2Bý»
¯ Nÿ¯ÕgX[TBý]=l°× ¯´{ {2Bºql°×2B {£
l°×2A¼A2¼ CdBºa£ 3+°A¼2_C£´¯Bº-u-2#»+°ÅÓ¡® ¯+[a£azu4r L±pdBº
»TA¼at 2 3d´ü+°L2.£ü[.£um´d C£ü.»µ23d L+°Aü¼ qA¼ » z-+°Bý2]
ÖH¸4r_düA»L Aÿ¼a£4a2.»a£ z
-+°Bº A¼¤ C£´¯Bº4rL+« 4´ĀÐ4Cd2üDÿ2]2NCd zjü¾Á¼t /CdĂ ».»µa
l°×üA» C£a£Aÿ¼¯£¯ÕK´v>mu³uj`ÿ¢>2 w4ia£.£u/CdĂ£ü8a£#.»µa
3Cda£Cd»£R¸2?«¢» {2Bý±pd£ÅÓ¡¸m ´ 4r.d¯l°×£a3Cda£Cd
+2Cd+ ru[+« +°A¼2_C£´¯Bº .Ö´Õ!q§ -A¼ zjü2A¼a ³uV -£a » 3 A¼¦0u[
Cd#§+¹q+°±pd=+°Bý+« ±p£¢CÖHd+° P®3+°A¼2_C£´¯Bý A¼4ÙL|+±pd3d
¯ Nÿ¢ {£Bº»K #C2A¼a´BºqA¼3d BºÖüül°×+°ÅÓ¡®CÖL.£Bº»3dl°×
Ā©Ā§24 2A¼2.»¯ÕCdCdsÐTd2¢=¹¯2A»³Íü-Bý4r
3d+2.Ö2:_b2N4r.d¯Õ

£d£»¯ NÿTBý]=l°× ¯´{ {2Bºq+°±pCd£á a¹gÁ»µÓ2-2?uü2!q

A[+«-ÿuØ¯2 {2BHK+«´{Bº-N.£üA¼+°+°»:´{Bº.Ö´Õ£Kl°×=+°A¼£l°×-2Cd
)´Õ+rqA¼Kl°×;+°/±Ād2.Ö_C£-ÖAÿØ4a£Nÿ´XA¼µÓaAÉ¼Bº» .dm+° Ls {£Bº-Cd[+«
I-SERVE 137
a£ zBº» +Bºl°×£Bº -Cd[+« Öia£4Ø2 :´{Bý´{B» +°ü4 C¹2N £ÅÓ® l°×ü4aÖi WBº
-Cd[+¹¯2 ³Í¯ªÿ ¢¯TµüÖ CdCsd Ð¢Aÿ¼ .»d ¢Cd£BºĀ Ø24rCdCsd Ð¢Aÿü¼ K8+r2Cd2¢
>a4C£az+rK 1a£ Wü mCd2+°aù_N¤C¹ ³Í¯ÿª¢» CdC¹s ÐÁ»µÓ m´¯242
.»d ¢Cd£a-NT2!qKl°×U j+«s üDÿ2.dBº20ud2+°+°-ÖAÿØ4a£[+« ÖÅÓ¡®3
W¯ ÿª¢m´»µÓ2+¹¯2m´dX2.d_düA»a»[+°¯ Nÿ¢+«ÖR¸±pC£ff-£Bº-2#»
3d¯ Nÿ¢+« ÖR®±pdBº4B
a£ 3 TAÿ¼24r 4am á`C¹ » J 4a£[+« .£y :´{Bº ¯?«4r KC¹»
´L.ddÖ2NA¼d .»¯Õ£l°×J¯ÿª¢+« m´»µÓ2+°H2.d
1a£ zBº4aA»£ W ³uV¶3£Bº3TAÿ¼24r£l°×´L.ddÖl°×2A¼A¼2CdBº:£ÅÓ®'
¯ÿª¢ {£Bº:[a¹$ü4rJ/Á»µÓ2-2C£T2#£Bº-2A¼+| :Cd[+« [ 24r uÏ2
+°H\2A"¯2A»³ÍüKIL±pddqA"-[T jH-Bº4Cd£
-TA¼Ø4Bm_ ³uj
WBº».Ö´Bº2A»[+°dØ"-Cd»-Bº4A28Tl°×2A¼A¼2C£Kl°×m_³ujCdCÐsd 2´vLs4r
CÖH¯Õ2A"¯2A»³ÍüCü\±pdd"
l°×2A¼A2¼ CdBº zK2mA W ³uV¶¯2A»³Í üKCü\±pdazCÖHd ü¯Õ2N´vLs4rCÖH¯Õ2N
]CdAag2Öz+°ü+°`2u4rCÖH¯Õ2N3 \2>¢4B-<2Bºm_³Íj2Bü-`«\ {2?ud[
-agÖ2Ná agA¼Õ§C¹.d ¯s-¯ü¢+rüq»q [-ÿª £[+« ]y2N:2?«4N¢:2Cd
ÿªT =u : zBºCd2A¼» m´µÓ [ĀĂa [ -agÖ2N m´´2.d2¢ U {ü2A¼a -ÿªT2.»N
ám_³uj»£a-ÿªT2.» mÿu2X4Bm_ ³ujám_³ujT2]=+°B=´{Bº8QqA¼
:A»] L #¯
WBº3³u:Cd ³ÍCdjBºdØ:Cd[+« 3Cdj uÏ2¢µµÓÐCd Tmµ2XüDÿ2]2N+°+°»
mÿu2XC¹¯³Í'm´´2.d2-2C£ám_³uj4r+°[´Õps2N:Cd[+« dµÓ_üm_³ujl°û dC¹
+°H¯Õm_³ujl°×µÓ¡A¼¤m_³ujl°ûTa¹Aÿ¼»JqA¼=2A¼+°2!q dl°ûBm_ ³uj+°+°6C»3
U {Býl°×2B» £¯-¯L2]m_³uj>4Cd s4r+°[´Õps2N-u+°[´Õ2]2Cd mC£AÖÐi Cd ¯ÕXg
¯CØd 2+r uüA¼=2A¼+°2!qám_³uj-[A¼µÓü¢[LÐ+ra24r {2?¢2N4+°-2A¼+°»'
m´´2.£[+«3A¼Ø2C£ü {£dBº2l°ûBCd ´
1a£ zBº¯Ð´m´´2.£[+«¯ ´s3N-K um4C»s-2Cd K¯§24r+°[´Õps2N-u|4'
um4Cm´´2.£[+«l°ûB;+°3N;+°-2Cd z {2BýIa£H-Tq #2=u"
WB º ¯Ð´m´´2 .£[+« {Ð.Ö´Õ 3A¼Ø2C£üm´X±ĀN2.»£Bº= Bº" um4CA µ¼ Ó ¢ {£Bº
um4CA µ¼ Ó -»N- uÏ[mA¼¢-2Cda£bā4 » A[[A?«£BýA¼Õ§ 4L2] 2 ?u¸Bº l°×2#£2
-u2?«£Bý A¼Õ§¢¯´Õs um4Cdsül°×-¯ÕsCdÐ»qA¼+°+°-T¯Ð´m´´2.£[+« 3A¼Ø2C£ü
+r B[+«JüqA¼-u|4£BýA¼Õ§¢' um4C m´´2.£[+«l°ûB3A¼Ø2C£ü {2BºB[+«Jü
qA¼
I-SERVE 138
'l°×2A¼A¼2CdBº.Ö´Õ#¸4r[ u[+«m_³ujl°û-TA¼Øl°ûÿqA¼2qA¼Kl°×[mA¼=# 2?«A¹
ám_³ujl°×-TA¼Ø-# 2?«N[mA¼K+°2!¬DÿÖN+rA¼-u|4-TA¼Øá Cdj+°2!qDÿÖN
+rA¼ +rK -$ÏBý A¼Õ§¢ ' -TA¼Ød2A¼ 3 a`µÓ+«s T|+´µÓ+«s -» µÓl×° sü£az £?«¢
T|+´µ+Ó «sAÐa£-N
]Cds2f-»A[Cdda.»¯s2N3]Cds» ám_³ujl°×/±ĀNÿ4ra±Â2A¼Cd2N
K¯Ð±Ā[ {Ð;+° ĀL.d¯+¹K¯Ð´2¢
»f-» £B+°Bº£Bº£Bº-+°Bý
U {ü¢;+°U {Bº£Bý+¹]Cd2s {2N£Bý+¹A»³u 2 {2N: K= a"[ u[+«- K»Ð
+r[£Bý¢ {2B» .ÖiCd£Ø2µÓ´{a¯L2.d+[£Býk
U {fBº2#£ {£Bý¢ {2B» ¯+¹j±ĀNÿ
ü+°` u[´{a¯ L2.d+[
]Cd2s f-2#£ {¯g ¢±ĀNÿü+°` u[´{a¯ L2.d+[
A»³u 2f-2#£ {
-u|4:Cda ü+°ùü´{a¯L2.d+[£Bý[
A» {Bºf-¹
ØBºf-¹
a£+°¯Bºf-¹
-2#£ {+rK[ u[+«- K»ÐKl°×:[a±Āü¯Õ§.» ¯NK]Cds»Kl°×Öül°×
+°H\2]'a±Āü2]T z+«s+°H\2.»Nl°ûB']Cds»
-u|4 -TA¼Ø +°H2] ' um4C] Cds2 ' um4Cm ´´2.£K :2A¼¢ P® ££U
TÿqAKK+«´{Bº.d´Õps2N']Cds»CdCdsÐ uÏ£[±Â2N- uÏ »[mA¼±p4#§+['
um4Cds -» ¯Ð±Ā[ ´L³uL2] Kl°× Ö+r[ -2N Ð 4üA¼ -2N.»yA» z2N" -´{Bº -A»
Ö+°Ö±pCd2N
1a£ zBº 4aA»£ L ' ]Cds2 {´{Bº Q[ +üCd =2Cd" Q[¢ >4Cds =2Cd +rü2
{2#2N"
WBºa£ ]Cds2Öz+°´L `2:2Cd-[.Ö´q z-N-` {A¼4ÙL2]3+rµÓ2A+r
-[»©Āü»¯s2N-2A¼+°»mµÓ¡X;+°.¹#
£um4 µÓCd uÿ 4¯Ø µÓCAd ÿ +°HCd¯Ø .d,
ÿu4¹U ¯ØT qÏd¦ ¯.£2C£Ød+°üC»,,
C£,,¯[Ö2m#+°zÖ +°] Lÿu4r[ 2A¼ z+°ü.» ¯s=2Cd ] z+° ¯s2A¹-2Cd
]£BºU {Bº+rK£B»-2CdBº4B+r4üBº-[.Ö´Õ2N
- uÏ »[mA¼=2Cd+rü2 {2#2A¹-2Cd+rü :N {2#2N
']Cds2.d´Õ2.» Kmÿu2X dA¼µØü+°+°'m´´2.d2¢+°[´Õ2.»Áa£gü4rK
¯Ð±Āü4rK a£ü4rKµ±Āü4rK:u2?« K[ u[+«µÓ¡A¼¤.ÖiCdØ¯Ða±ĀqA[+J?«+
ÿqA¼»qA¼K?«.d+°K?«42#.Öþ {N¯ zmA¼2-»£?«+«=2Cd mCd´{ÿqA¼2 {2A¹
-2Cd mCd´{ÿqA¼»».Ö´Õ£?«+« l°ûB {2N
1a£ zBº4aA»£:+°B+°]¯2A»³u2' aµ±ĀA¼ü¯2A¼a£bāü¢ {#§2Bý;+°+raØ2
3TabāTps2N/A³ua`l°×³Bº¯´sa¶üµ´2 ü¸¯a2-dØBº:+°Bº '¯a 2=u
´{?«§2N"Q[+«Ö+rü4BºÃ 2?«/±ĀA+ra`28QqA¼4A:u2?«+raØ2=u´{BºC¹2N"
WB º -A»T#dØ"µÓ¡A¼¤ Ö ]A+rµÓ2Öz+°m´+rµÓ¯Ð a´» >4Cd s -[.£uĀa¸ .Ö´{ l°×£2
4A]A+rµÓ2¢:u-+°ĀjCds4r>4mA¼±Āüÿu¯Õ2.dB»mµÓ¡Cdü
p+r dCdff
CdA+iÖ C° fd f
:C£ØN£+rØü¢m´¯sT2]A[+«³Õua`Ø4abāBýÖz+°+r K'+°` K¯CdØ¯2+°ü K
:u2?« á¸ ¾´?u§az3¯2+°2¢8A¼l°×2!q -N>L\±pCd2N-2Cdl°×T2]/±ĀA
+ra`2-+°Bº8 z2N"3¯2+°ü2¢+2Cd 2NÖz+° aµ±ĀA¼ü¯´Ëü2+r£ü»ÿu
I-SERVE 139
;+°?« {2N3ÿu m´+ra23Cdj uÏ¯2´üCd´¯ Ă 2´ü-azU {ü¾´!q§ aµ±ĀA¼ü
´ËH¯s {2?uaz+°+°£?«+«mĆ»Ø+°Ö /±ĀA+raùü-+°aqA¼
-2A¼+°» » aµ±ĀA¼ü¯Ð±ĀA¼ü4BµÓ¡A¼¤ .ÖiCdØ¯Ða±Āq -[.Ö±Ā'
a+°24r3¢]2.dl°×2#ÖBýC» >4Cds¢>Bº.»CdTÿu42[aag+°»-u|4¯Õ§m´ÅÓdTÿu42
l°ûB[aag+°»[>ÖCdCdsÐA¼ac2>L\C» azu2?«ÿqAqJ¯āL2.d {¯
4 [+° l°×2A¼ A¼2C¹±Ā0uØ2 Cda£Cd W ³u L¶ Cd /Á»µ[ /´¯ 2³Ía 2 Öi ´{
R®2.dA¼ü.dl°×£Bº-2A¼ ü¸ ¯aÙ2] ¯aÙA+r¯aÙü±Ā#Cd¯ÕA¤2Cd2
ÖzC£s[ a+° ĀL ¯2m4³u24r ´{a+«s .»µBº 3 m´¯242¢ [dX[ 4L2] TĀsa24r
T L2]-Nám_³ujÖz+°a±Ā2Cda»-£Bºám_³ujCdC£XsÐ+°¯Ða±Ā[ L]±paz
>4mA¼±Ā[ ±Â2A¼C¹2N -£Bº -2A¼ q¸ >4Cdls °× ¯CØd ¯ÕgX qA¼£Bº +°+°» U¹CdXs
m´ÅÓdA¼üKmÿu2X mC£q -£Bº¯+° jmÿu2X4?«§´Bý¯güm´´2.d24r+°[´Õps2A¼£Bº
-2C£.Ö´Õ.Ö´Õ] a¹¸
mÿu[s|a»A¼ Gü2
m_¾³iuj£ÿuCd» £,,[/¯µ¢¸
C£,,'¯2Āa »A2¼ C£mÿu2X mCd» q+±° pC»ám _ ³uj:u>4U £Na±ĀüC¹ÿu¯Õps2N
-£Bº
Q[AÐa£mÿu2C» _2Aÿ¼ K¯Ð¯Ða´ T uÏ»Ö+° K;+° [a¶ .d´Õ2.£Bº-N.£ü+°
¯aÙ ÖzA¼?« µ¢¸+°2¢
uÏ¯Ø qÏdC£´Xs¦
_2Aÿ¼:CdØDÿQÿd C» ,
Cd¾¯iØ qÏdC£µ[s¦
Ö+°:CdØDÿQÿd C»,,[/¯µ¢¸
uÏ£[+« qÏdCdÐ2´#§Bº»_2Aÿ¼2A[+« 3 qÏdCdÐ2-`4rL±p Bº» Ö+°2-[´{a+«s
.»µBº
m´µÓ¯ Aÿ£ü
Q[[4 [2]1a£ zBý+« :+° W ³uL¶ :Cda ¯ÿu¯A¼ü+¹¯2Tdü[a¶
a´24rmÁ¼Lc2].dÁ¼ü.dl°×2#£Bº[-agÖ2N-2A¼|+Cd4BA[+« -l°ûü24r
=+°Bý++° ° Bº ] ] m´µÓü ¯2Nÿ2.dBº2 m±Āa2Dÿ2.£Bº Q[[ £Ej+« ³uL¶ ;+° µ¢¸+2° ¢
m´µÓ a¹µ¢¸+2° ¢¯ Aÿ24rµ¢¸+rül°×T¯Ls 2´ qµBº:N´L©Āa£üC¹[a¶üC¹
TdT¯§Cdl°×-l°ûü24rĀ\¯2ÿu`+°+°Q[[ 2;+«2CdĀ Aÿ24r¯J+«At2
1a£ zBº4aA»£ uÏ£[+« q Ï d CdÐ2-`4r|aAÖu"»_A¼B¤ ký -»3¢.du4r4?´§« B ±ý paz2N
4A-N aH±p Bº2=u"
WBº ¯LÖ uÏm´¢Aÿ¼2 +°H\C» mÿu2X[ +°H\2.» 2A¼_N¤ Cü\±pCd2N A[ ü¸
[a£+ra µµÓÐCd µ2Cd 6 z+«s uÏÿªT+rm+° 2¢¯ÕN¤¯s2N
1a£ zBº;+°Áag2¢-»+° Ö -2µÓü4ùü {2!qA[[4L2] uÏ2m+° m+° 24r
I-SERVE 140
¾´L\] L+«-N¯LÖ¯ Ø+ uÏ26C»+r .dy+r[Ja.Ö Ń8-2µÓü4ùü
q[|+ ü]CdAag2Öz+° uÏ2A[+«¯ Ø+ uÏ2-» #=u Ls¯ 2s N"
WBº uÏ£[+« qÏdCdÐ2 {2B» Jq qA¼µÓ¡A¼¤Ö|+ ü uÏ£[4L2].Ö ´JüqA¼
-2A¼.»Cd- uÏ2 ü¸+°H\mÿu2CdüKCü\±p4r]#§] L+«8 uÏ2T\H±pCd2A¹A[|+
¯ Ø+ uÏ2-[ á
1a£ zBº uÏ2¢Cd+°2!q DÿÖ q Ï d CdÐ28 Cd2N":2Cdlû° Ja£B»
uÏ2f-»
Á[+«
CÖü¯+#f-»ÿu£a¤ "q+°
CÖü¯+#l°×ĀAÿ¼ÖNf-»+°aùag "A»[[
I¯+¹£H"
WBº
uÏ2f-2!q
CÖü¯+#f-»ÿu£a+g ° » :u2?« uÏ2Td 2¢ uÏ£[+ qÏ d [+
ÿqA¼2qA¼-T£dz v+°A¼H+r 2?«T
1a£ zBº-u6C»mÿu2X>ØÖ' uÏ qÏdTÿu42l°×2A»?«+ zj 2?«N+r£H-uw4iC»
A[ ü¸ 8a+°Ö Ø ³Ía >a4B[+« JüqA¼+rK¢+°2¢ uÏ qÏdTÿu42 q̧ ÿªCd
ÿªTØC as Ø ³Ía£üK>L\±pCd£az
WBºq[ ¯s {+°[´Õ2.dB[+ JüqA¼A[ ü¸ ¯<A¼¦0uü+°ü4B[+JüqA¼-[
{Ð3¢]¯s£ {-u6C»¯Ð´28u+°[´Õps2N"¯<A¼¦0uü=u+°H\ps2N"+°+°
;+° Áag2 {AqA-[C»üy4H|4N+°[´Õ2.dBº 4rA¼¯<A¼¦<mÁĀ agØ
4rA¼3Áa£g[+«uAÿ¼q+°±pC»-N {#§uAÿ¼ {2!q-N+°[´Õ¯s´{Bº4Bq!q§uAÿ¼
-2!qa$¯a2u4r+ra`2C¹¯³ÍCü\±p Bº2'[a¶m´+ra2.d ¯sK+°2!qDÿ24r
K+°2!q _d#4r8Áag2+°[´Õ2]£-Nmÿu2X ü¸ ´{?«§2A»K¢´üK+°2!q »|aÁag2
{2B»2A¼l°×JüqA¼+°+° ¢´ü4r[_d#4r[Áag »N8Q {2Bº?u[|+JüqA¼
+°+° Ø ³Ía »A» qA¼
1a£ zBº-AÖul°×A¼aCd2N"4aA»£" ÐK»K´2.dÿªC£üK:u'm´´2 .d 2C£
mĆdØ+°24r+°[´Õ¯s {2!q:N-¯üq»qA¼±Â jBº2=u"
WBº {Ð'¯Õ§¢[Áa£güI¯+[£?«+« 4ü+raØ+ra`¯2_2AÿüT.£a`
.»¯ s CdAtÐa£ £?« ¯CdØC£Ð[ [akaz2.£ü[ m´d Cd2 .»¯s £ { /A³ua`l°× ¯CdØÖ
?«§ zA¼t¢2] ]y2N 4+° l°×2Bº ¯CdØ 2#£ K m´dCd2 2]A» +rK :2+r u4r
Öl°×ÖÅÓ¡®¯Õ§ ÖzA¼?« A+rÖÅÓ¡®-+°Bº'¯Õ§+« Ö+rü dCd´»|aĀ m\8J
qA¼"+°+°¯Õ§m±Āa2ÿª2¢´{?«§Ta£?Æ´{aBº´2.dÿªC£üÖzA¼¬i Kmÿu2X dü
+r+°C´d A¼-2A¼ ü¸ :´{Bº l°×+°[´Õ¯sÁa£gü4Bmÿu2X dü[.Ö´+° CdÁ¼
-2A¼.»CdmĆdØ+°24r+°[´Õ¯s£¯|a'¢+° Q[ Ø ³Ía£ü-Kq[»- {Cd£az
1a£ zBº :A¼2C£ a¹( +°[´Õps2N ÿªCd ÿªTØC as £üK Q[C¹» >L\±pCd£az
-u2?« ' m´´2.£[ .d´Õ2]
:N -¯ü ´{#§» qA¼ =2A¼+°2!q CdCsd Ð uÏ2 .»Cd :N

uNÿ2´BºC¹2N4+°ff-»¯s£|aT?«"
WBº -+° 82 .» ¯A¼dØ" ¯Ð´ m´´2.£ü 4Cd ©ĀkA¼ü :A¼ta .d2mA¼ü A¼ac£ü
´4? «+°üü4rH»Bºü3+rµÓ2¢+°[´Õ2.»Ö2m#+°.d#§ü:u2?« KÿªCdÿªTØC as
Ø ³Ía£ü4r[CdØ +°[´Õ¯s»dAÉag uÏ2+°ü424r»uNÿ2´_BºCd£az:N¢+rÿª
I-SERVE 141
¯ÕA¤2¼ -2A¼+| {Ð»-2# Ø ³Ía£ü+°H2.»'m´´2 .d 2C£TAÉØ¼ -[»-2#£
1a£ zBº {Ð » £Bº JBº -» ' Ø ³Ía2 ¯Õ§ m±Āa2ÿª2 2S {2N 4A
-´?«2S¯<A¼¦0uÿª£ü:¯s» {2N+°A-N´{#§»qA¼[8dz+«sC¹.Ö´42"
WBº {Ð.Ö´Õdz+| s +ra`2ql°×2B8+raØ ´{#§A¼:N0ud24Am´ÅÓd2
]y´2.dÿªC£A¼üKW2]±pd+° P®m´´2.d2´{#§B[+« »|a+ra`2qA¼4A+ra`2
ql°×2B» :N ´{?«§#¸ +°[´Õps2N 4A ' dz+«s[ _!q§ :N ´{#§qA¼K :N uÏ2 .»Cd
uNÿ2´BºCd2A¼K» z.Ö_Cd£2
1a£ zBº ³Ím´ÅÓd2¢-K±paz£-> z- Ød z-azám_³ujÁag2T\H
{2#2N4A-A»3Cda£Cd¯Õ§+«+ra` [=2A¼l°×.Ö´l°ûBºA¼"
WBº+ra`2¢-CdaÙCd24rA\ {+raØ2 mCd»3+ra`2¢2]´{BºCd2Nl°×2Bº¢2]
m¯s2´{#§A¼4A {Ð.Ö´Õ-> z- Ød z-azám_³ujÁag2¢-2CdaÙC£2µqJ
q {4A+°+°A[¢2]>4Cds=u´{#§4üA¼"
1a£ zBº ³Ím´ÅÓd 2 ]y´{Bº'>4Cds2C£¯+°ja´2¢ám_³uj¢:TBý {2#2A¼K
A2?¢¸2.» P®wa2B¹¯Õ§ >a4C¹2A¼K=2A¼l°×.Ö´l°ûBºA¼"Ā2<Øü:u|4.Ö_Cd£a
4A
WBº ³Ím´ÅÓd ¯ d2¢ ' ¯Õ§ ám_³uj¢ azTBý {2BºB[ .d¯Õ £BÖ BÖi£
{£B"»a| m´ `28AÖi £ {2A"-[3¢] ¯s -u2?«J» +°[´Õ2.dB2º qA¼ ¾´4i r»Am¼ ´ `2
A[+« TaA¼¤24r {2N=2A¼+°2!qám_³uj]A»+° a¯¯Ða´ KA[¢azTBý {-2µÓü
»a| 8Jq KmµÓ¡X.£uĀa¸ .Ö´Õ 2N
1a£ zBºm´ÅÓd¯ d2¢'m´´2.d 2C£ d¯Ða´2C¹q[A»-[;´{l°×2A2-N
-´{Bº uÏ¯Ða´2C¹» {2N-2A23a+°Ö uÏ2¢2.»'>4Cds ]y2N-2A23
TAÿ2¼ 4r3ám _ ³uj'>4Cd ls ×° +ra`2-2A2:u-2!qCd ´T?«":u=2A¼l°×-Bº4Cd£2!q
oXs4r-¯ÕsCdÐ»q[-¯Cds+«¯CdsÐ2a£»a£A¼4A-2A¼+¹¯2-2#£
WBº -u -azC» {Ð uÏ» >4Cds -[ .Ö´Õ!¬§2N -u2#´{Bº >4Cdsl°× ¯Õ§
m´ÅÓdü=+°Bý2] Āsaz"TµÓ¡A¼¤ uÏ£[+«¯Õ§m´ÅÓdü {2Bº {4A
1a£ zBº'¯Õ§ ;+°´{BºqA¼Cda£Cd ]y2N-2Cd al°û0ud2Q[+« mÿu2X+ra`2
-[Ja2#£a'mÿu2X+« +ra`»T?«"
WBºa£ +raØ+ra`ÿu 2;+°?« ¯CØd 2-+[ {Ð:[m´µÓ ü»¯s£ {+raØ+ra`
¯2_2Aÿ¼2-»A»-¯ÕsCdÐ2q[N=2A¼+°2!q£¯s Ö+ra`24rK£¯s Ö+raØ24rKq»
q {CÖHd_B»N.»CØd 2CÖü¯l°×»N]Cq+°.»Cd2CÖü¯+#.ÖiCdØ2-»' Bº
K3CdjÖz+°¯Ða±Āq
1a£ zBºJa.Ö Ń[>ÖC » ?«§ d2mCdCd üØÖ >BºÖ 'µÓVa2.»Cd2CÖü¯l°×»N
6±pCd2N ¯aÐT uÏ[NÿÖ 'µÓÐaBº >BºÖ±pCd£Bº -2!q +°!¬§ +rüps2N [´{
Cd4ü _Bý±pC¹2N-#§2NJ #
W§Bº».Ö´Õ2N-N4rA¼mA¼§ =´?«+ A¼µÓØ2+rBº=2A¼+°2!q A¼µÓØ2-»Nq» qA¼
4+°]A¼eBÖimA¼§;+°B»mX´{?a´24r-2!q uÏCd qÏd uÏa´24r+°[´Õps2A¼[
I-SERVE 142
»Kl°×.Ö±Ā
1a£ zBº ¯Õ§ m±Āa2ÿª ¯ d2¢ Öz#§zÖ A¼?« ¯Õ§[ CÖü¯l°×» uÏCd = B¹ ;+°Bº {2B»
{2BH uÏCd q[ qÏd2 {2BºBº2-ĀAÿ¼Ø2+°A3¯ d2¢¯Õ§+« Ö+rüµÓ¡A¼¤]Cds ;+°!q
{2N+°+°3mÁÉ¼ Áa£gül°×-A» uÏCd -[.Ö´+° CdÁ¼-u2?« ¯ÕgX¢3mÁÉ¼ A¼µÓØ
Áag2=?u¸ ´{?«§2N"
WBº a£ ¯Õ§ m±Āa2ÿª2¢ A¼µÓØ Áag2 8A¹ ;+°?« ´{BºCd2A¼[ » 2!q -N =u
´{?«§2A¼[ {Ð-Bº4rH-u»2=´{Bº-qA»»2=´{Bº.Ö Ń8T#2!q¯Õ§ Aÿ¼Ø¢
4rKÖzA¼?¢¸ 4rK=´{BÖi£¯|aA¼µÓØ »A[+« Ö+rü¯LÖ+ra`2qA¼+°+° A¼µÓØ2
-»N-¯üq»qA¼-NqA¼4+°]C-»N[CdØ z+°s2-N #ül°×-2A¼A¼
1a£ zBº-u6C»
-³u2f¯āa`=u ]y2N"'>4Cds.d¯s£» uÏ2=u ]y2N"
_X+« {£»ÿu 2=u ]y2N"
WBºÖzA¼?¢¸» '¯Õ§+«+ra`2qA¼-2A¼.»Cd8Q´{#§»qA¼'¯Õ§ -2C£mÿu2X mCd2
+°+° {A¼2C£mÿu2C»
1a£ zBº6C»J¬+°m´+ra2/Nám_³uj;+°!q-N #ül°×-2A¼A¼A[+« uÏ2qA¼
qÏd2qA¼-N[CdØ2¯Ðd2m´+rµÓ2[ajü26C»mÿu2X= Bý+«"3mÿu2X=u2?«N"
WBºa£ mÿu2X+«Ö+rü+ra`»qA¼+°+°mÿu2X-»A»qA¼
{Ð»-Kff'
ÖzA¼¬i Ká m´µ2CdÖ ám_ ³uj
1a£ zBº4aA»£8A¹42A¼a4¹ÅÓ24r {2N8T-Bº4r¢C¹.dBº2qA¼+rK´L´vak24r
uÏ2+°ü4qA¼:+° »»T-Bý|4N"
WBº-u+rA¼dØ {Ð+ra`á2á£T.£a`.»¯s£ {'+raùü[?«Āa£[[4Ù
C»qy;L´ÕBý a£az 2?«N8A¹;+°?« {2B» {2#2N-NCÖH ¯s +raùüK+°az2]±pC£az
/A³ua`l°×m´µÓl°×+ra`2¯2A»³u2A[+« +ra`2- uÏ2-N±pC» :+° ¯2A»³Íüq v
m´µÓüq {-´?«A+r-Bº4Cd» {2Bºm´µÓüK±pC»á Á¼2¢K-2Cd#»Ð
Tmµ2X[±Â2A¼C£ {
1a£ zBº4aA»£J¯ÕA¤2Cd2m´+ra2¯Õ§ Ö+rü+ra`2qA¼4+° ¯Õ§ -»A» qA¼
-2Cd al°û £l°× -agÖ2N 6C» uÏCd qÏd z -» Tÿu4 mÿu2X = Bý+« ´{?«§2N" =u
´{?«§2N"
WBºa£ Kl°×Td 2_N¤á 2 4rCÖH¯Õ2N+rK3Td 2JA¼ Kl°×-ÿuØ¯2qA¼
-2A¼|+q[mÿu2X[´#§l°×2?¢2N
1a£ zBº 4aA»£ -u 6C» -ÿuØ¯ a£³ÕuCdØ2 =2A¼l°× +°ü4C¹2N" -ÿuØ¯2 =2A¼l°×
+°ü4C¹2N"-Q4r+°'-ÿuØ¯24B;+°mÿu2C»+°A:N=+°Bý2]´{?«§2N P¸"
WBº
»- uÏ A¼µÓ¢ {£:N ¯CdØ2ff-l°×[ JÐm´µÓ»¯ s £ { -N[>»

-l°×£
{Ð- uÏA¼µÓ¢ {2Cd mC£-2CdBÖiá CdjÖz+°-2CdCÐd 2Cd4ÙA¼-2A¼.»Cd
'-ÿuØ¯mÿu2X4B3 ³Í.ÖiCdØ»+°+°Km´µÓ¢Āa2qA¼
1a£ zBº U jl°×s¬i J¢?«£L+« m´´2.d mÿª 2C£ µ2X2]±pCd2N 4A 6£ ¯|a
I-SERVE 143
¢?«£ÅÓ®l°×/Á»W2.£ü+¹ Bº2A[+¹¯2µÓ_t¯2Á¼¯ÀÐ+°L2.dBº2/Á»µÓØ/Á»µÓ+°ÿu£[
-2Z+°L2] ?u¸BºBº2:u2?« K8+ra`2.»Cd>a4Cd£az"
WBº£ÅÓ¸ A¼Õ§¢/Á»µN Ø ³Ía24Bm_³uj¯Ða´»WØBº4a {/Á»µÓ z
Bºm_³uj» uÏ2+°H\£BýA¼Õ§¢_2Aÿ¼ zÖ+° z-»Tq» q {
1a£ zBº Ja m´´2.dmÿª -¯2ÿª [ C£L+°24r [a´Õ¯s£a -N [>ÖC» ¢+°2¢
{2B» ' - uÏü2A¼L+ A»µÓ z +rü z m+«d mA¼ Ø z ÖzA¼¬i ÿqA¼ uÏ£ü =+°Bý2]
.£yaz"£#[?«+ -¯ÕsCdÐ2=+°Bý2] ]y2N"
WBº- uÏ22.»U j+«sa£+° z2A¼- uÏ£[+« T2]»|am´´2.d¯Csd qA¼
1a£ zBºJa.Ö Ú j+«s¢NÐCdÐ qA¼8+°CdÐ qA¼-2!q-+°Bº¢Aÿ¼Ø¢Aÿ¼+°ÿu 2
4BqA¼-u¢Aÿ¼+°CdÐ2q[¢Aÿ¼l°×Bº.» ¯¢Aÿ¼¢/Á»µÓ2¢¢Aÿ¼CdÐ2 {2#2A"-u2?«
¢Aÿ¼ ü¸= Býw+i£Ö+°2+°H|4Jü2A"
WBº Cd 4L2] Cdl°× CÖHd[ ám_ ³uj U {Bº £Bý+« m_³uj uÏ2 +°H\ ¯s £Bº
m_¾³iuj±pCd£Bº+°+°'m´m+«d ¢- uÏCd BÖim_ ³uj¢Aÿ¼ØBxCd£Bº¢Aÿ¼£Bý¢+«.»a C¹2N
+°+° -N 4B ¢Aÿ¼Ø» - {C¹2N ' TAÿ¼24r ¢Aÿ¼ ¢Aÿ¼Ø2C¹ CdAtÐa£ ám _³ujC¹
8+°C£Ð[ ±Â2A¼Cd2N 4+° ¢Aÿ¼¢ ¢Aÿ¼CdÐ2 qA¼B[+« Jü qA¼ 6C» ' m´m+«d -2C£
Ku2?« - uÏü Td 2¢ mCd» ¯L±pCd2N ¢?« uÏü Td 2¢ {Ð .Ö´Õ2A»
[>2¢Aÿ¼l°×¢Aÿ¼ØCdÐ2´!q§- +rµÓ» qA¼
1a£ zBºJa
¢?« U jl°×sül°×ff-2#£a-2!q U jl°×süTd2¢l°ûB

»
» zf 2?«µÓutüC¹¯2_2Aÿ¼2 {2#2A¼ #-2!q£ÅÓ®¢¸4B-³u2¯āa` {2A¼ #
6C»£ÅÓ®¢¸- uÏ2-»NoXs4rqA¼4+°'-³u2Cd- uÏ2 ü¸´{?«§2A¼[.Ö´B[+«Jü
qA¼+°+° £ÅÓ®¢¸ { uÏ»:u L2A¼[.Ö±ĀH-´{Bº¢Aÿ¼ »a-³u2Cd »a-[
;´{+¹+°CdÁ¼-³u2Cd-£U {Bº£;+°!qazu2?«U {Bº]£jmCd¯Ða´{BÖiJ¢+«=u
m´W» 2.£Bº"
WBº4rH»+°A¼H+°-2?ua+°A¼H+°» 4rH-2?ua-u|4U jl°×süTd2¯Ð¯Ða´Ö
¢Aÿ¼» uÏ£»-³u2Cd -[l°ûB´ÕüĀsa'-³u2Cd »a- uÏa´2¢ {2B» -³u2Cd
»a- uÏü-³u2CdA»³ÍA¼üJA¼ »» -Dÿ 2.»Cd 8aBý2N
1a£ zBº-u-azC»
m´µ2Cd Ā4a»+°¢¸üCda242f-#¸4rU jl°×üs Öz+°>4C2sd C£
]jd»¢Aÿ¼Ø z¢Aÿ¼l°×Bº¢Aÿ¼ 2?«mX´{#üKl°ûB]jdq-[C»üC¹2N4A
WBº:2A+° {Ð;+° m´µÓ »µ {
NÐCdÐ z8+°CÐd zl°ûBq[U jl°×sBý Td 2¢

¢Aÿ¼Ø¢Aÿ¼+°ÿu 24BqA¼4+°£Bº.» ¯¢Aÿ¼¢¢Aÿ¼CÐd 2=u {2#2N"ff-[ {Ð
:´{Bº .Ö´ÕA[[ _?«§ 3 m´µ} l°×A¼aA¼ {Ð ¯ zmA¼ z Cda24 z -[ wa2Bº£d[
3¢]2.A¼t /N ;+°!q -A» -2Cd2 µ2Cd2 ´L´vak2 á Á¼2 -A» µÓ¡A¼¤ -AÖiÐCd2
A[»´#§+¹
1a£ zBº Ja :2A+° J¢?«£ÅÓ® Td 2¢ µÓ¡A¼¤ uÏ -³u2¯āa`ü £dz¯2A¼ü
2?«T-£aµÓ¡A¤AÖiÐCd´+°»0udÖC» ;+°ĀL uÏ K;+°ĀL-³u2¯āa`-³u2Cd
-K:uT+°ü24r+°ü.» ¯£Bº= Bº"+°H2.d_Bý'-³u2Cd-ÿªT2.»£Bº= Bº"
I-SERVE 144
= B¹;+°Bº {2BýIa£HU jl°×sü|+'a+°ÖT+°ü+°üCd´qA¼2!q:+° ü£ÅÓ®
¯24X.Ö Á» z2N"+°+° '+°ü= Lw+i£CdÁ¼:NCd´+°±pC»
>4Cm ÿu2Xf-» +°ü
l°ûBCdÁ¼-NCd´+°±pC»_2Aÿ¼Ö+° Ø ³Ía24BCdÁ¼:+°µÓ¡A¤AÖiÐCd2 ü¸Jl°× ]y
uÿª28T?«"
WBº qÏdÖTd2¯CØd » -Dÿ[»µÓ2 {2!q» _2Aÿ¼28aBºCd2NCdCds Ð»Cdsül°×-N
{2BºA¼ £LA¼Õ§ ¢µÓ¡A¼¤ uÏ»TTAÿ¼ Áa£güa±Āü¢+°[´Õps2N+°+°£ÅÓ®+«_2Aÿ¼Ö +rüC¹
¯2_2Aÿ¼2-¯2ÿª 2
1a£ zBºQ´2 ü¸ü¸[ ¯s {ü¸4r+°[´Õps2NCÖü¸[ ¯s {CÖü¸4r+°[´Õps2N-2C»4r[
Q´»ü¸ ¯s {4rCÖü¸ ¯s {4r aA¼-u|4µÓ¡A¼¤ uÏ2 ü¸3dÁa£gü+°[´Õ¯ s £d2!q
-T -+°Bº [>24r {£az +°+° +°[´Õ¯ s £az -[ .Ö±ĀH +r_?«§ uÏ2 -» ĀAÿ¼ ü¸
Áa£gü¯CdØCdÐ2[a´ÕCd C¹2N:N¢+rÿª 2J|aÖ uÏ2 ü¸¯ ¯sÁa£gül°ûuAÿ¼
+°ü4Cd2A¼2#£a:N=ul°×A¼aCd2N"
WBºm±Ā´2]+° Áa£gül°×-¯ÕsCdÐ2qA¼» #»|am´m+«dAÐa£´vaÐ»ĀNÿ2.»µ2
£?«Ö+rü¯LÖ +ra`2qA¼ 4+°£?«+« -¯ÕCs Ðd 2qA¼ £2-u2?«-¯Cd Aa£gü+°[´Õ¯ s £az
-2!q 3A¼ac2µÓ¡+«sa>CdA¼ac2 2?« A¼ac»+r£H-u2?« A¼ac2mÿu2X {2Cd a|+
{2#2N3¾í-N {2BºqA¼CdCds Ð»Cdsül°×mÿu2XqA¼+°+° £ÅÓ®l°×u³uØÁag m´¯+s
qA¼
1a£ zBºJa.Ö´ÕµÓ¡+«s a>Cd24rK¯Ð´24rK¯CdØÖ-¯CdØÖ3 #A» {BÖa4
£?« ü¸ A¼¦<2 mCd2 ¯s» {2N ' >4mAbā2X 4B -u|4 {2N 3 A¼¦<2 ±p»
/±Ād»T?«"
WBº¯Ð´2 ü¸ .»yA¼¦0uüKÖül°× ¯s±pC£az-u|4CdCÐsd uÏ2+°H\C»>4A¼t¦0uü
µÓTĀsazA[+«-A»/±Ād2
1a£ zBº¯Ð±Ā[+«m´´2.£[+«±pH+°l°×NL2Cd mC£ l°×;L\2N8 z2N"¯Ð´2¢
4rK um4Cd s¢4rK+°[´Õ2.»Áa£gü3+ra£üCü\±p»AÖu"
WBºÖül°× .£y+°´va£Ðá ´LMü.»¯+[.d¯l°×2!q¯Ð´2¢+°[´Õ2]_2Bºa£ÅÓ®l°×
l°ûB-¯ÕCs Ðd 2qA[¼ C»H±pCd2N-u|4CdCsd Ð uÏ2AÐa£´va£ÐáT ac.»¯ l°×2!q um4C´ A a£gü
¯CØd »ÿu Cü\±pCd2N
1a£ zBº´va£ÐáT ac.»Cd= Bý+«-u2?«¯+°j_N¤+°H\2A¹-u2?«U jl°×sBºA»[[
.dĀsBº£Bý+«¯2Āa mÿu2X=uW¯s2N"
WBº£¯ü+°a z2]U jl°×Bs +ý « 'm´´2 .d2-2C£l°ûH±paz+2ú4r-¯q
q[A[ u4r 7³uü¢ +°[´Õ2.» 4rH»Bºüu4r a£¶[+« CdBý¯Õ .ÖL\±pCd 4¹BºJN
o ju4r+°[´Õ¯s2N
1a£ zBº-u2?«U jl°×sBý+« £¯üCd\ÙCda£Cd+°H|4-ÿª 28T?«"
WBº£Bý+« m+°» ù/Cdsa¹Cdsa uÏÿªT+°ü-2NT\H+Nt±Ā?«£¯ü4BW2]
[a£Ð`2üDÿ¯s2N
1a£ zBºm´´2.d £¯-»N-»+° >jü2S£#+[ ps2N+°A-u2?«N'>j¢
I-SERVE 145
=uW¯s2N"
WBº/Td2 {#¸ CÖH ¯¯L+«mÿu2X>ØÖ'A¼µÓØm´´2.d2ÖzA¼#A¼4¤F>
£Ød24rT\H±pCd2N -´?«2Sm+° 24r m±Āa_¤µ}©Ā[-ÿªT¯s a£ Bº2 ü¸m+° 24r
-N4Bql°×2B±pCd2N
1a£ zBº-u2?«U jl°×sBý+« ÖzA¼#A¼µÓØÁa£güÁa£gü4r¯ÀÐ+°L2.dBº2±pazCda£Cd
´Õ2Bºm4³u`2±pazCda£Cd3¯ÕgX2]T|+´ 2a£l°×2B {2B»2A¼l°×/±Ād28T?«"
£Bý+« ¯¯ÕgaÖµ2X=uüDÿ¯s2N"
WBº£Bý]Cds23Cdj¯Ða´24r L±pCd2N+°+°:+°¾í]C£s[[a¹Nÿ2.d ü¯ÕmµÓ
£Bý+« {2BºA¼£Bý+« ÿ¢4r¯+«s4BCdBý]¾´#§l°×±pCd2N-2Cd+°££B»J.»d+°aqA¼
1a£ zBº'm´´2.d2´¯Õ£Bý 3¢.dü2Cd [ĀĂa24r {£A[JA¼ 3¯+«s Cd4ÙBº2 mCd2
=+°B+°[´Õ2.dBº2qA¼¢CÖi3¢.düq[´¯Õ£Bº4BCdl°×+r ü¯ÕÁa£gü.ÖB±ý pC»
8Bº¯s» {£Bº:u2?«¯ÕgX¢= Býw+i£¯|aÿ¢4r¯+«sW2]±p Bº2=u¯2ÿª 2"
WBº Cd Ö2#´BºCd Áag2 mÿu2X>Ø [ CÖH ¯s -N ±paz´{Bº A¼¦<2 a£A¼
+°+° mÿu2X >ØÖ Áag » A¹ ¯CdØÖ Áag»A¹ CÖü¯l°×»2A¼l°× 4?§« T.£a` .» ¯s
A[ ü¸ÿ¢4rµÓ+«s±pazµ2XüDÿ¯s2N
1a£ zBºmÿu2X]Cds2 ü¸ +°ü4C¹2N+°+° mÿu2X[4L2]CÖHdü2!q ]C£s[4L2]
CÖHdHA[[CÖü¯l°×»AÖ u"
WBº
]Cdµ}yC¹Øj<CdÐ2dC
Cd]yCdsTX+°AÉ¼ØC»,,[/¯µ¢¸
]Cds.»C£ØüÖi´{ +«A¼µØüÖi´{+«Öz4Ù .d´B2º ´|a]Cds2:N-ÿª 2¢+«a££ü2!q
T.£a`.ÖdØH».» ¯¢Aÿ¼üTBº» T.£a`Q[ ü£¯üµÓTĀsaz
1a£ zBº Ö42C¹ D4_?«§ =2Cd [a¹Nÿ2]£ ¯Ă a`«2.dA¼ -N m_Xl°×2Cd +rü2
£¯£µ2XüDÿ2.dA¼+°+°µµÓÐCdÖ[a£Ð`2üDÿ2.£ü2!q ¯Ă- ¯Ă+r£H-u2?«
- ¯Cd üDÿ2.»N=u"
W§Bº A¼µÓØ »N q» qA¼ ' T uÏ2 +°H\C» :+° ]Cds2 A»[[ ´#§l×° m»Åu®BºCd2N
´#§l°×»2A¼l°×8Qq+°±pC»]Cds»T4üA¼+°+° A¼µÓØ a2.»¯+¹£H-2!qA¼µØü»T
q»q [-¯2Aÿ2.»¯l°×2#a££H- ¯C£Ð[+«:A»/±Ād2
1a£ zBº-ÿªT2.»A[[qA¼#28u"CdBý]¾´#§Bº2=u"
W§Bº-ÿªT2.d_B»N8A¼d Ø"-$Ïü-ÿªT2.»N»aT$Ïü-ÿªT2.»N»a-$Ïü
-ÿªT2.»A[+«-¯ÕsCdÐ2qA¼T$Ïü-ÿªT2.»A[+«£ a±Āüq {-N-NÐId ¯s {
1a£ zBº- uÏül°×+°[´Õ2.»>4Cds=# 2?«N"-N¯CdØ2=2A¼l°×4rA¼"T$Ïül°×+°[´Õ2.»
>4Cds=# 2?«N"-N #ül°×=2A¼l°×-2A¼A¼"
WBº-$Ïül°×+°[´Õ2.» m´´2 .£[+« 3A¼Ø2C£ü {£az-2!q/CdXsT£µü {£az
T$Ïü >4Cd s+« -T q { £L A¼Õ§¢ m´´2.£[+« ´{#§|+ qA¼ 4+° -N ÖzA¼?«2S q[A»
-2A¼|+-N #l°×-2A¼A¼
I-SERVE 146
1a£ zBº-¯q´{#§[N-ÿª£[+«=u ¯s2N"
WBº¯Ð´2u4r»
1a£ zBº Ja .Ö´Õ ¯Ð´2¢ 4rK 4rH »Bºü 2?« ¯[»µü¢ 4rK um4A¼tµÓ¢ {2B»
Áa£gü ü¸+°H4| ¯2Āa£ü q¸3d-ÿª£ü+°ü4Cd£az
WBº um4Cds¢8Áa£g[-ÿªT¯s£¹A[» ¯Ð´2¢-ÿªT¯s££"»|aA[[
-ÿªT¯s££"
1a£ zBº um4Cds¢ {A[» ¯2Āaa´24r-ÿªT¯s£
WBº;+°Bý+«Cd¯Ð2Cd:q¸+°ü¢+°[´Õ2]2N+r[-N-+°Bºl°ûH±paz2N {Ð.Ö´ÕA[
m´+ra2-Q:Q;+°!¬C» um4Cd s¢[JBý+2´4Bl°ûH±p£H+rK-A¼u>a4#2qA»"
1a£ zBº [>» -Q :Q ;+°!q -Bº2 l°×A¼aA¼-N »|a :N »|a :N 4B ám _³uj
¯Ða´» -[ J /A»tµÓØ2 -l°×2?u +rK 3 m_³uj :´{Bº a¹ m´´2.d2 u4r =2A¼l°×
+°[´Õ2.£H"
WBº' um4Cds¢:´{Bº-ÿªT2]Tdq¯Ð´2¢+°[´ÕĀsd »[d 28QqA¼
-ÿªT2]J+°[´ÕĀsaz-ÿªT2.d[J+°[´ÕĀsaz;+¹ĀL´vaÐ2-ÿªT2.d_Bý»+CdsT
u4r+°[´Õ2.d .dy:u2?« T]mCdÖ-ÿu£üK¯Õ§ m±Āa2ÿª22S:´?«A+r3UT+«
>L\-ÿu£ü ü¸+°ü4Cd {2?uaz-2!q3-ÿª£ü q¸ ám_³uj:´{Bº a¹m´´2 .d2
u4r +°[´Õps2N ;+°Bý+« ám_³uj ¯Ða´» u4r -ÿuØ¯ÖC » £Bý+« ¯Ð´2¢ 4B -A»
+°[´Õ¯s2N
1a£ zBºQ[[_?«§ m_³ÍjÿuØ¯2q[£Bý+« ' um4Cds 4B¯Ð´2u4r»ÿu¯Õps2A¼[£l°×
-ag C¹2N+rK:N´Õµ.d2´?«§#§´#§l°×2?¢2NQ[ NH2.d+¹ Bº2=u"
WBº um4Cds-»'¯Ð´2A»[ ü¸ ps2A¹T.£L2.d+raØ2+ra`2+°2!qDÿ2+rA¼-[
m4³Õu2.d:A» Kl°×/±Ād2
1a£ zBº ¯Ð´ ¯s {ül°× um4A¼Ð¯s {q +ra` [ :2A+° ±Âa±Ā# ´BÃ £?«+« [>Ö
+ra`2]Cds»+°+°' um4Cm ´´2.£[+«+ra`24B]Cds»
W§Bº ]Cds2 -2!q .»C¹Øj<Ö ]C»s[ ´vaÐ» .Ö´{l°×£2 +°+° >4Cd szÖ +° -¯¬i
a´2]C»s
1a£ zBº -u-azC» m_³ujl°û >4Cdsl°û Aÿ¼Ø {-ÿqA[ .Ö#§+ + j+ Aÿ¼Ø {
-ÿqA¼2 2?«A¼[.ÖDC» u42#2N-2C» 4r[J?«¢>4Cdsl°×-¯q -¯ÕgCdÐ2qA¼Bº2A»[+«"
Q[»ÿqAÿqA¼2-2?ua4A>4CdsüK+°H ¯s¯ Õ§]Cds2- {Cd2NA[+«ám_³ujC¹8+°CdÐ2
.Ö´2Bý ØÕ§>4Cdsü ØÕ§]C£süA[µ<ü 2?«T-2BýCd ´T?«"
WBº'a+°Ö¯ Ðd2l°×A¼aA¼=2A¼+°2!q'>4Cdsl°×Ö+rü¯LÖ+ra`2qA¼
4+° A[+« -¯ÕCs £Ð[-2#4#B§ [+« JüqA¼ -2A¼.»Cd >4Cd s -»N´{#§» qA¼-2A¼.»Cd
>4Cd 4s r+°[´Õ2.»A2¼ C£->a£ aÖ ám _³uj mCd» -¯q ´{#§[A[+«- d +°ü.»d Bº2¢
-ag2qA¼
1a£ zBº%Ja.Ö´Õ2A» [>2'¯Õ§ m´ÅÓdümA¼§ CdÐÿ¢+°s C£ÐüÖzA¼¬i K
+r+°C£Pd£Ød2 2?« mÿu2Cdq
I-SERVE 147
BºA¼§ü
WBºa£
d£Ø±Āa IaĀmA¼¯T A2+r]CdJ£2£
A¼Õ§a£Ø´L[ÕC£agTÖ»j©Ā.dÖi´WyI,
C»A»Ð-´Ø ü2_ØTµÓÐ Gü2[aÐLkCd2[aÐCd2
d A¼tÕ§A¼µ¢¯[s+°HC£¹µÓØC£¹mÿª ¦,,[/¯µ¢¸
C£,, ¢+°A¼Õ§ dz+«s A¼Õ§ CdCdsÐA¼Õ§ -[ A¼ü§ Bº a+rü :T ;+°A[+°£ ;+°?«
_üÖT»dz+«sA¼Õ§[CdCdsÐA¼Õ§[3mµÓaz2]m´´2.d u[Tµ}¸`.»µdz+«sA¼Õ§
-»N´?«ÖC£L+°T.£aÀÐa£m´ `m´»d´V+°.»d4ü+° {ü-4rµm¯s»Cdsü
3A¼L2.»NCdCds ÐA¼Õ§ -»NmµÓ ` [NAÿØ¯üAÐa£á CdC£s Ð[Ā+rCdL2´ q¯l°×
U jl°×sü3A¼L2.»N'wa2BºA¼ü§ 3mµÓaz2]m´´2.d u[=2Cd al°×Tµ}¸Õ2.£2!q
' BºA¼§ü3A¼ü§ 4üU vü=+°Bº qa¹=+°Bº µÓØCdÐ24BqA¹=+°Bº
mÿu2XqA¹-u2?«ám_³uj al°×Tµ}¸Õ2.£¯
1a£ zBºJa.Ö´Õ2N[>24aA»£dz+«sA¼Õ§C¹3¢] ¯s'>4Cds;+°mÿu2XCdCdsÐA¼Õ§C¹
3¢] ¯s:N|+ ü2m_³uj¯Cds
WBº%dØ3ám_ ³ujU {BÖi P®T.£a2.»¯ÕCd»m_³ujKCd» '>4Cd s 4B-K
CÖü¯l°×2#£Bº
1a£ zBº:A»3µÓyaØ24r {2N4aA»£¯Õ§Ö+rüm´Å Ó d[+«Cda£Cd3¾íÖ+°A ¼µÓ¢
l°ûBá Cdj8+°a´24rm´+rW¯s£Bº+rK3¯ dü¢Nl°×-»N {2BºA¼Nl°×q[
.¹#8Q´2 mCd2=um´+rW2.d4üA¼"
WBº[>»dØ:N3µÓyaØ+°a»3 #mµÓ¡C»;´{l°×2N

Tÿª2]A2A¼ a´ A¼bāCd ,,ff

3á Cdj¯aÐ£Ø´Õ.ÖiCd£Ø2A¼¯Ða´{Bº-2Cdl°×T2]»|aa´2q»qA¼3d3µÓyaØ
+°aBº-2N
Q[»¯jCdü¢4B
3µÓyaØ C´µÓØX+°WyA»2
3µÓyaØ A¼ÐA¼XCdAÉ» .£Ø¦,
3µÓaØ .Öiy Ø¦µÓ`¹X
mµÓ¡C£Ð ´Ø2»A¼.Öi +°WyC,,ÿªZ
;+°BºQ[[3µÓyaØ #¸4r.dĀsBºQ[[4L2].Ö ´£Bº4B-u|4.Ö_C£BºT»£Bº
4B-u|4T2?uBº=2CdT£:N= Bý+-ag24rA¼-[.Ö±Āa
4 [+°'wa2Bº/#2+«2´{ü£Ø0uØCdT
a£ {Ð.Ö ´]Qt´2 {Ða¹(.d ¯¯a£ØA¼ü 2?«Q´2+rA¼£#[?«Kl°ûB
m´+rW2´ q ¯Q´2-N ¢ØX¯Øü|+ ¢ØX¯Ă
;|+.ÖiCdØ2¯ÐÁ¼µÓ¢CdmA¼§4r» {2# a¹m´+°Cd»A¼µÓØ24rA¼acm+«d4r
I-SERVE 148
{2#2N -2!q .ÖiCdØ2 mA¼©Ā§ A¼µÓØ z A¼ac z -» mX´{?«4r {2Bº?u[ m´X£Bº
m´Xa¹( mĆdØ+°24r .d¯s» {£Bº 6£ ¯|a um4Cm´´2.d2¢ 4B 3 .ÖiCdØ» mX´{?
a´24r {2A¼2!q ;´{+¹q+°±pCd£BºT L2].ÖDC» 3µÓyaØ±pCd£Bº'3µÓyaØ2-$Ïü|+
4r[ ¢?«£L+«4rA¼
¯©Ā§ØN¢Nl°×üq´{Bº.ÖiCdØ2=um´+rW¯s2A¹4A-2#£ { {Ð¯©Ā§ØN¢
4r[m´ÅÓd 2Cda2¢4r[Ö+°2¢4r[ÿuĀØüCü\±pC£»4r[ÿu¯+°2 mCd2=+°Bý+
±pA¼ -´?« ¯ÕXg um4C ¯Ð´ ¯´{üs ¢ 8Q +rA¼ +°+° -´{Bº ]Qt´»
CdVd2f
-_BºC¹2Na£ 3CdVd[-2A¼+¹ uÏÿªT+°ü´L±Ā+°m+° 2C¹A[[4?«§á.d+[
±Ā©Ā` 2¢ {2Bý±p[LÐ+°ü¯ Nÿ¢ {2Bý±p= aw i £A¼a£jaüÙ Q[+« ØX|a+°24r ?u¸BCý »
A[[´?«§2.d+¹l°×
1a£ zBº4aA»£
_A»¤ d Nd2£
>4mAbā2Xa+«2.d,
.£ÿª.d£¯Àsd2
.d£ ÿTª ØX,,[/¯µ¢¸
Ja .Ö´Õ CdCsd Ð2 CÖH ¯s >4mAbā2X -»N q» qA¼ -N ´vaÐ qA¼ :´{Bº qA¼
ÿªTØCds¢ {2Bº¢A¼
4 [+°:A»Td[¯|aµÓÐa£.£aØü£aCd £Ls+° m42AÉ¼2¢-2A¼24r.Ö±Āa
CdCdsÐ ĀØN£+¹ØCdg
¯ ØZ¤>j mCdCd¦,
-TAØ¯³u+r|aØ`
£¯ÀA¼¯ÕsÿªTØX,,
C£,, CdCsd Ð ¯Õ ÖzA¼i¬ ³Í£+rØü ü¸ ¯ Ø+ uÏ2 +°H\C» .£ü -TA¼Ø Cd +raØ2C¹ ¯³Í
{2BºAq ¼ qA¼ {2Bº¢A¼
4 [+° 1a£ zBº'TAÿ2¼ 4rm±Āa2Dÿ2]Cdl°×¯2A»³Í üKCü\±pdd[m´+?° ¯« s A[+«
[a´`4r4a {4ra.Ö´Õ ¯ÕA¤2Cd2ĀazÖ C£s[¯2m4³u 24r;´.Ö±ĀBºQ[+« £Ej+« ³uL¶
Bº¯aüÙ |+?uaz2.£Bº-2A¼¢ÖzA¼?« ¯aÙ ¢1a£ zBº'A¼µÓØm´´2 .d 2C£]£jmCd» [
T L2.£Bºwa2Bº ¯aÙ ¢m´´2 .d2¢AÖÐi Cd» qA¼ £Bº
£TAØ¯Õs³umÿu2X¦
A¼¦<2¯0¢A¼d¦,
TAØTAØ¯<2A¼¦<
TXm_¾³iuj [ajü,,[/¯µ¢¸
C£,,-TA¼ØqA¼mÿu2XqA¼¯<2qA¼A¼¦<2qA¼TAØ-TA¼Ø¯<2A¼¦<2: K
[ajüm_³uj¯Ða±Āq-£Bº
Bº ¯aÙ ¢á ¯+° jÖ
á_
m ³uj¢U {ü2A¼a
= L+«£a£L£Lm_³Íj2Bü
¯Õ§.»¯l°×2#£8;+°?wa2Bº A[C¹Bÿ+#§Bº2qA¼£Bº
-AÿØ¯JA¼-AÿØ¯4r¯Õ§á2 á -2C£Ā\±pC¹2A¼£Bº -2A¼+| 'A¼µÓØm´´
2 .£ü[?+«
I-SERVE 149
-Nÿ©ĀÖ µÓ¡A¼¤ .ÖiCdØ2+°2!q »a| -¯ÕCs dÐ2 qA¼£Bº :u2?« ¯C£s¯ÕX
g ¢» m_³uj Tk
³uµÓÐa£A¼ü4BaT¯s {2?ua£Bº Cd+«+° -2A¼ ü¯Õ2N-2N2A¼K:+°.»d ü¯Õ2N
8QqA¼Km´+°?«2.£Bº
-NT[ W ³uL¶32N2]:N|+ ü2¯ÕA¤2Cd¢Aÿ¼+rA¼KC£¯Ðd24rĀNÿ2]
-ÿ ª T 2] .Ö _ Cd £ K m _ ³ u j T k ³ uµÓ Ð a£A¼ ü 4 B :# 2?«
Ø ³Ía- Ø ³ÍaICdÖ A¼µÓ¢ {£aK +°+° a£ zBº 4B -u|4 {2Bý±p£üK
/A¹bāN2.£Bº
1a£ zBº3 #ül°×¯2N¯sCdl°×'m´´2.d 2C£+°ü¢[+2Bºu4r+°[´Õps2N
-£Bº
=2CÖi£ WBº[+raĂaz/±ĀAÿØdzBº-2A¼.»Cd1a£ zBº.»¯Õm´+°#T[
-u
6C»»Bý|4 ´
m µÓ ül°×¯ Aÿ£ü.Ö´{ .dAt2ff-£Bº :+° ¯aÙ ¢ µ¢¸+2°
A¼4ÙL2S¯aÙ ] L A+r WBý m´µÓü1a£ zBý ¯ Aÿ£ü Ā4raz6C»:T
¯aÙ ¢[m´µ Ó ¯ Aÿ£üu4r;+° µ¢¸+2° m´µ Ó;+° µ¢¸+2° ¯ Aÿ2-» Á¼¤X¢
Ā4qA¼Q2?¢¸ WBº»¯ÕTwa2B»mÁÿm´µÓü3wa2?«+ 1a£ zBº.Ö´Õ ¯ Aÿ2
¯ a4rµ¢¸+rü'm´µ Ó ü1a£ zBº¾´2.dl°×2#=u¯ Aÿ2.Ö±ĀB¹:´{Bº
¯2m4³u24r.dAt2
WØ´V+°
WBº[C£ØÿªCdÖ ÖXsJA¼l°ûay'>4Cds3ÿu¯-#2=u"q»qA¼Bº2=u"
1a£ zBº4aA»£+ra`2ql°×2B8+raØ ´{#§A¼+ra`22]+raØ2´{!q§2A¼l°×wa2B»
TAÿ£ü´Lù 2T a2s
>4Cd ls ×° üÖ Áa2g ;+°?« {2A¼l°×2A2-N- d ¯³ÕuCd £+r£H- d
a³ÕuCd £+r£H
-N- d a³ÕuCdÖC»A[+«´Lù 2>L|42A¼l°×JüqA¼-N- d ¯³uÕ CdÖC»
A[+«>4mA¼´24r´Lù 2¯2ÿªT2.d .dy+r[´Lù m´m+«d¢+raØ2´{BýC»:+°+ra`
¯Ða´2-+°Bº {2BºA¼.Ö#§+?«§o j4r.Ö+« Cda£Cd:+°.Ö#§.Ö#§4r {2BºBº2ĀAÿ¼Ø2
+rA¼+°+°>4Cd s´{?«§Cda£Cd ü+ra`ÖÁag2W2]±paz2A¼[.Ö±ĀH
-u.ÖDC»3 üÁag24BW2.»£?« uX¢|+.»aCd2N-2!q>4Cds¢ÿu4Ö
±pCd2N>4Cd s¢ÿu42>4Cdsl°× ü+ra`2=?u¸- {Cd2N"-N-¯2ÿª 2+°+°3 ü
Áag2- d ¯³ÕuCd ?u[+«JüqA¼
+°+°3 üÁag2- d a³ÕuCd»-az {2BH-u-azC»>4Cd s A[¢2]
T as m´m+«d AÐa£»>[j2] {2BH3 #;´{l°×2!q>4Cd s3ÿu¯ KTAÉ¼Ø-K;´{l°×!q§
:2Cd +°2!q»|a aÙ2qA¼4+°>4Cds [C£ØÿªCdÖ ÖXsl°ûay£¯|a-NTAÉ¼Ø
+r+°Cd´ A¼
A[+« üÖÁag2 ám_³uj-N>Bº ".»Cd "-[m´µÓ
»f-_B»
.»CdÁag2 >Bº2¢2] ´{#§Bº2 -¯2ÿª 2 +°+° m_³uj >Bº2 +r B[+« Jü qA¼ -N
.»Cd ¯Ða´»
I-SERVE 150
üÿªCdÖ 3 .»Cd ¯Ða´» ;++° +°`2±Ā# T a£s[ ±Â2N ;+° 3X£³Õu+° ¯+° j
µÓVa£[AÿL¼ 2]#¸Cdl°×Cd» +°[´Õ¯ 2s N3mÁ¼É T aas ´2 á³Õua`Ø4a bāBº 3³Õua`Ø4a bāBº
3+°`+rü2¢»NÐá£ag+rü _B» .dCd aj<m_³ÍjdzØ+ru[A¼LcĀsBº
WBº:N=u¯2ÿª 2"Q[[ jBº2=u"
1a£ zBºJ¯Ð±Ā[_!q§ Q[ jHJ¯Ð±Āÿª 2¢;+°+°`2¢» 8ÅÓ®Cda_Bý +°AÉ¼
Bº]±pC¹2N:N¯2ÿª Ö!q§ -Q¯2ÿª 2
+°+°dAÉag ¯ÕXg 8T#2!qTAÉØ¼ 4r8aBý'>4Cd s ¢ÖzA¼?« TAÉØU {Bº³Õua`Ø4a bāBº
JBýAÐa£>L|4¯Õ§4BTAÉ¼Ø4r»+Ā4C¹2N-2Cdl°×T2]az+°Bº8JqA¼
WBº
TAÉØTAÉ¼Øff-2#£ {
TAÉØCdÐ2f-»'Aÿ¼aj2>4Cd sl×° ¯2_2Nÿ2]N-»
4AK-Dÿm±Ād2">4Cd s [>24rq[AÖCi » A[+«TAÉØCdÐ2-»Aÿ¼aj2 mCd2=u-Cdl°×Cd2N"
1a£ zBºJa£Aü¢+«ÖÅÓ¡Cd£a£?«¢+«ÖRC»-¯üCdCdsÐ2£l°×ül°×-2A¼[N+°+°
A[[=2C¹+2CdT L2.dBº2+¹¯2-»+°a+rü4r.Ö´ .dy-Nÿ©Ā¯C£sA¼Õ§¢>4Cds¯CdØ»
- .dy3a¹´ÕC>d 4 A¼t Õ§C¹>4Cd s TAÉ¼Ø- .dyTAÉØC£Ð[+« Āg2qA¼» A¼Õ§C¹>4Cds¢
TAÉØCdÐ qA¼¯CdØCdÐ qA¼ .dy8QC»Hy.Ö´q2+°+°-[aÐ.dKd2- .dy
: K üCdC£sÐ[-ag2.»¯+¹ Bº2¢ {2B»A¼Õ§ÿqAü_?«§ .»y á¸[>ÖCdCds
Ð$ÏBºu³uØA¼Õ§[ NH.da Ā+rC£a Xs¢¯Õga´Bý±pazCd¢Cd»µ2Cd24r {2Bý±pC£Bº
WBº -N 4rA¼dØ ¾Á¼t þ«@.Ö#§ ] TCds¢ azTBý {2A¼2#£a 4A -u|4 '
m´´2.d 2C£ám_³uj¢azTBý ¯+° j24r {2A¼[=2A¼l°×.Ö´ a£A¼"-u.ÖDC»'>4Cd s
¯CØd »-[¯ Ðd2.d´Õ2.d .dy4A
1a£ zBº-¯ü.Ö#§ TCds¢azTBý {2#2A¼» #=2Cd al°×¯ 2>¯Ö 3¢]2.£H
.Ö#§.Ö#§4r» {2Bý±Â?«§AÖiTCds+°Bº´{¢Al°×2A¼[= a-qa8A¹¯+rj` {üa´2¢
-NF>2¢A\ {2A¼[.Ö±ĀHF>2¢ {¯+rj` {üF u[|+- d£ü- {C£az3
ÖzCds2+°H´ÕC»»-NF>2:+°-+°Bº.Ö#§+«Āg28N"+°+°TCds¢.Ö#§A\ {2A¼Bº2-2Cd
¯ z]Cd2+rA¼
'T.£a`´+°¾´?«§TCds¢.Ö#§A\ {2A¼[-2Z+°L2]£m_³uj>4Cd süTd2¢
TCds.Ö#§ /A³ua` -Cd+A° ¼ =2A¼+°2!q .Ö#§ TCds +°Bº´{¢ {´{Bº ¯+rjà´2¢
+°[´Õ2]3Cda £Cd>ü+°ùü ?«§ +°ùü+°ü´{+[ +°2 4r¾á4C¹2N'>4Cd s
'a´2¢¯Õ§+r B[+« z2A¼ám_³uj+°Bº´{¢ |aA¹ ¯+° ja´2¢ {2A¼B[+«
Ā+rØqJ q { ;+° »ÅÓ {£ -N P® ¯gü a´24r ¾´L|42A¼l°× :# TCds ĀgKdÖ
ám_³ujl°û-# +°ĀgKdÖ>4Cd slû° Dÿ24r>u` {ü 2?«Áa£gü»|a/2Bº#2
¯ÿª 2+rA¼+°+°F u2l°×a¹A³ua`2az+°Bº´[.»d A¼
WBº m´ÅÓd+rü2¢ ' >4Cds2C£ ¯+° j a´2¢ ám_³uj¢» A\ {2A¼[ =2A¼l°×
.Öá£A¼"
1a£ zBºám_³uj- d ¯³ÕuCd2+r B[+«JüqA¼[az2A+°»[a´Õ2.dl°×£2T+ra»
q[ [a d Áag2¢2] T+ra ¯³uÕ CdÖ Ā d Áag2 ´{#§Bº2 ĀAÿ¼Ø2 +rA¼ -u|4
3+ra2q[A[¢2]3+ra24üN´{#§Bº24B-ĀA¼Ø»m_³uj[a£+ra [a d
I-SERVE 151
-[C»H±paz2N4+°Ā+ra Ā d -azÁag2=2Cd
¯+°jÖ£A[¢.»aB[+«JqqA¼
WBº ±pK ¯Ă¢ £#+ +[ 3¢.dq +°`«+ °24r Ā+ra£¬i ¯Ð´24r
a±Â2N#§4r ' >4Cds 4B +°`«+° T uÏ2Öz+° Ā+ra ¯Ða´» - .dy 4A :N
A¼¤üm´m+«d
1a£ zBº-u.ÖDC» um4Atµ¼ Ó¢ {3¢.d» ¯ÐÁ¼µÓ¢¯güÁag Ö 2 A¼[.Ö´Õ #§- {Cd2N
um4Aµt¼ Ó¢ {2B» 3¢.d+ -+°Bº {2B» ¯üg Áa£gü+ -T£ÿu ¯2_2Aÿ¼2 {2N 4+°
um4CdAa£gq¯Ð´Áa£gü4r a£d[.Ö´Õ #§ {Cd2N-2!q um4Cm ´´2 .d» ¯Ð´m´´2 .d24r
L2A¼[.Ö´Õ?¸Cd2N
WBº-Q;´{l°×2A2¯Ð±Āüaz2.dT2.d um4C m´´2.£üu4r» {2#£az4A
1a£ zBº£l°×¯Ð´2¢;+° Ö2+°dØ a`«2]#¸3dA¼³u2.»¯Õ#¸+°[´Õ2]2N
a£Bº [mA¼q] .d ¯s Ö2+°dØ4ra a£azu4r» {£Bº um4Cds ¯Ð´ z aw 2Bº ;+°!q
-azC»Ö2+°dØ4ra P®=?u¸m_X+rBº"+°+°¯Ð´2¢´{!q§Nm+Cdsm´´2.d»[;´{+¹£H
-2A¼|+'m´´2.d2+°`«+°T uÏ2Öz+°Ā+ra¯Ða´2+r B[+«JüqA¼
WBºÖzCds2JA¼KT.£a`-2C£¯Ð´2JA¼3Aÿa´BýĀ4C¹2N;+°B+ý « ¯Ð±Āqq +¹
£BýA¼Õ§¢'>4Cds=u {2#2N"
1a£ zBº¯Ð´»q[£BÖ Bº£B¢+°2¢"
WBº¯güµÓVa2¢ { ¢?«£ÅÓ®+«¯Ð±Āü {2?udK:N±pC»az+°+°üq {2Bº [
+2A¼a2#£a:N.£a£Ðl°×ü Cd2
1a£ zBº-NÖ4ü-ÿª£[+« ¯ jCdÖN+rA¼´Õµ.dü 2?« U {ü+[ {£dK
£?«+« ¯gü µÓVa2 qA¼K -T ¯+° j ´2.dÿªC£üC¹ 8aBý ¯+° j µÓVa£üC¹» ¯2.dL¯s
{2?udK£?«+« l°ûB¯Ð±Āü {£dKÖ4ü.Ö_Cd£a£L #+rA¼B[+«
JüqA¼+°+°= Lw+i£¯|a'm´´2.d2¯ÐĆdüØ»:Nám_³uj¢2]T as m´m+«d ¢
>[j2]A»
-2A¼|+m´´2.d2¢+°[´Õ2.»m´XQám_³uj¯Ða´» - {C¹2N-[£l°×-ag C¹2N
'-ÿª 2£l°×¯Õga´Bý2N
6C»m´´2 .d2Td 2¢£ü4a+rüA¼ü§ /£az
->ÏA¼Õ§ Q[¢>4Cd s ¯CØd 2
T»+° A¼Õ§ Q[¢>4Cd s TAÉØ¼
z+°sA¼Õ§ Q[¢>4Cdsm_³uj
ÿªT+rm+° A¼Õ§ Q[¢ ĀAÿ¼l°×Bº -Nÿa¹³Õu2.» uÏ ÿª T+°_?«§ >4Cd s m+° 24r
¯CØd CdÐ¯ÕgX2]m_³ujCdÐ¯ÕgX+«.»al°×2#2N'm_³uj|+ a¹ á3+rµÓ2
4aA»£Ja-A»¯ÕgX¢ {£a»-A»¯ÕgX¢ {£
< ³u2<2ÿª £]C<2
>4C <2<2<» .d,
I-SERVE 152
]A+rµhi+°C£»CdØ
ÿª ¬i+r+rµÓaĆ£,,[/¯µ¢¸
C£,,»3+rµ»Ja3+rµÓ» .ÖiCdØ 3+rµÓ»>4Cds3+rµÓ»33+rµÓ 3+rµÓ»
Ja]A+rµÓ ¯Ða±Ā[±Â2A¼2Bý3]Cds» #l°ûB-+°|a¸A¼|+ ü23+rµÓ ¯Ða±Ā[
±Â2A¼2Bý3+rµÓ z-2!q8A¼µÓØ q[8 #ül°û-2A¼[¯ÕgX
4aA»£ Ja -u2?« ¯ÕgX¢ {2B» £l°× ' ¢Aÿ¼ .»µa -2A¼.»Cd Jl°× ám _³uj
ÿu 2C¹ ¯L¯s£J-m4³u2 ü¸£l°×:Nu4rCÖüps2N
a£ zBºf-»»q
£az2mNdüq {'´Ë#´?uA¼qJq {3+rµÓ2;+°!q {2N-A»]A+rµÓ2-A»m_³Íj+rµÓ2
:+°BºT]mCd» T#2!q' #üK
£CdH¸ 4mBüff-#§£az:u2?«£+rØül°×
£A¼¯ÿªü¢.£u ØX|a+°Cd ¯s {2#2N'Td 2£AüC¹C»qN4rA¼' #üĀa2
3C£jÿª »Cdsü|+CÖü¯s2N-u2?«£L¯ÿª¢»J?«+« Tü {2#2N
:+°Bº a¹T]mCd»T#2!q'¯ÕgX ¹£l°×ül°×-ICdÖ A»6´?«+Q[Td2¢
+r » ¯ 2>¯Ö´?«+ Cd\ .¹# Q[[ 4L2] T L2] .ÖDC» 4r[ CdCds Ð uÏ2
+°ü4#2qA¼ :+°B»£+¹]¯2A»³u 2 {2N ¹£l°×ül°×-2A¼[3áC Cd £sÐ['µm¯s £l°×ü
=u-2N2.d4ü4Cd£d-[Q[[J|aC»Hy.Ö±ĀH
+°!¬§ü£Ø±Āaü+°AÉ¼
WBº a£ {Ð .Ö´Õ2A» [>2 µm¯s2 3Cdj uÏ£[+« +ra`2 +rA¼ [ u[+« ' µm¯2s
á CdjCdl°×Td 2+rA¼[m´X±ĀN¯2s NTd 2-2!qÁ¼£+rØA¼ü.»Cd¢Nÿ2´_B»N-[
-ag2
1a£ zBºµmĀs[+«áCdCdsÐ2Td 2+r+°±pC»:2+°3µm¯s282.»¯s2N"
WBº-TA¼Ø.»Cd+°H2´_Bý uÏCd qÏd uÏ£NÿAq ü[?«KCü\¯2s NA[´[-2Cd a|+
3 ÿqAüK Cü\±p4r 8N T4üCd2A¹ -N »Ð 4+° Kl°× :+° »|a m´ ùüC¹ ´[
{2BºA¼:+°Bºm´ ùü-2!q Td [a´`.» ¯µmĀsA¼ü
6£ ' Td2 ¯§24r -ag2 +r B[+« ;+° 2] /A³ua` .Ö_C£ T Q[[
+rÖi Nÿ+¹±Ā0uØ2ff-2?ua+r=+°!¬§ü- zjl°×»£aÖi Nÿ+° =+r BýÖ ¯£a

;+°A»µÓ2¢K?«=A¼Bt ý=l°× 4r {2N.d#§m´+° ü-2C£+2Bºü-Bº {ü {2BºBº2.»Cd
A¼a2±pC»4r[ 2]KaAL|+N+rA¼-2A¼ ü¸3m±Ā2Cd2¢+r Bý»¯+[KÅÓ¡®Ö ¯ Xs
;+°?« _düA»L2N
+£H§+«-+°Bº u {¢¸ Ka¾´L\2N-2A¼ ü¸'+r Bý£ÅÓ®+« a£_Bý Cd\Ù2N£ÅÓ¡®
Á¼L+°2C¹\ü\üuB»A¼µÓ ]y2N3A¼µÓ¢;+°¾Á¼t [Õ£ÅÓ®+°©Ā§ü.d¯Õ uH´Bý

;|a.d#§´+°ü-K+2Bºü-Bº {q4AJa_ü24r» {£a4A:u8Bº¯s

l°ûa¹y Bº2+°2!q -u -BºT¢+« ±paz +°!¬§ü +#§+.dy+[ - zjl°×£ a£_Bý u42#2N
4A¼a£ff-[¯ü³Í.Ö±ĀBº
3¯ü³Í]y+r Bý£ÅÓ¡®42´{ü42´{ü4rCd¢´+°+ -Bº {¢¸+« ÖÅu®a£ÅÓ®l°×
I-SERVE 153
+°!¬§üAL+razCÖ]y7Å¢®- zjl°×£a+2.Ö2a£_Bý ¾´L\2NA2C¹-BºT¢ L+2Cd
¢´H+«±p Bº2ÖzA¼ü¾´?u§a
-u±p4r±p4r£ÅÓ®¢¸ +2Cd 2N-A¼§ 2Cdül°×a+°a+rü´ÅÓ®.Ö#¸ +°[´Õ2.£az
+2Cd 2N+«´vü.Ö#¸+°[´Õ2.£az+2Cd 2N+«+2Bº4³u¢¸_24raZCdüa£ÅÓ¡¸aC£ü
l°ûBAL+raz= L+« 8NAL+«C» -NCÖ]y- zjl°×[£ÅÓ®£ÅÓ̧ ¯2Á¼¾´2.dl°×2#
{2B»£a+2A¼aA¼aA¼§ 2Cdü+«=´{Bº+°!¬§ü mCd» Aal°×Cd {2B»T£ÅÓ¡®£?«C¹»
=u4¹-uUTCd2Ā\¯s {2B»£a
:u {2Bº4r -u +°!¬§ü +¹¯2 ÖR® £ÅÓ®¢¸ ;+°Bý+« ;+° a¹$ ¯a£¯L ]2C£ `q
AL+«2N:+°.Ö Á» z2N"£Bº+¹al°×m´X+¹L+rIL±paz2N
µmĀsüAÐa£3Cdjuÿu[±Â2A¼#2l°ûB:# 2?«A»'+°AÉ¼¢[3¯2|+C£ü»»
T LĀs
+r Bý £a2!q Ā Ø {ü
-Bº {ü-2!q 4a {üµmĀsü:# 2?« K
Xs -2!q ÿ¢4rDÿu
m´X£Bº ÿ¢4rü+¹¯» µmĀsü .dA¼ {C£Bº +rK m+° m+° 24r 3 µmĀsü¢ L2Cd
¢Cdl°×±pC£Bº-u±paz+Qt£Bý£Bý-A¼©Ā§[_?«§ -2!qÖ4ØCd_?«§ ¾í ¾í uÏÿª T+°ü
-2A¼Cd {2?uaz+°!¬§ü£ÅÓ®+«´ÅÓ®´vüaC£üAL+«#¸= B¹;+°Bý+« ]2C£ `«u4r
3Cdj uÏ24BAL|+¯s2N
+r4rÿ¢4rü+¹¯2µmĀsüÖ2#´BºÃ£Bý+«ÿ¢4Ö+rüwa2Bº-2A¼Cd£az
Q[» µm¯s ´Lÿu¢ .Ö±Āü2!q µmĀsü z<Ø XsC¹ Aÿ¼a£ja¤ +r ü ¢Nÿ2]
ü+°ù XsC¹ám_³uj[¢Nÿ¯s£az:2A¼+¹¯2-T´[.» ¯TAÿ£[.Ö_C£T
µmĀsü4B d¢ÿu4rq 4rK£?« -Aÿ¼Ød2 ü¸-TA¼Ø¢ {ĀXÐ+° ÿu42
¾á4Cd2NA[ ü¸3 Ø+«s¢[´TmCdCd¾á4Cd2NA[ ü£Bý ¯Ă¢´{!q§T+°uüK
m´+rÅÓ C£az ¯Ð.dyāÖ 3Cdj CdCdsÐ2 T\H±pCd2N +°+° µmĀsü ü¸ ¯?«4r 3Cdj uÏ2
-2A¼+±° paz£-N-2A»2A¼l°×-T¯³u+ra2.»Āsaz+°+°£?«[3A¼L2.£H
:+°±pC»a£ CdCdsÐ uÏ£[±Â2A¼4¹|aĀAÿ¼l°×Bºm´´2.d Ø ³Ía£ü¢=uBº.d+¹£¢
3+«#l°×üKl°×.Ö´ ü¯Õ {2N
T»+r[±Â2A¼4¹L£BºKu4r»]Cd2¢»CdCdsÐT.£a`m±Āa2Dÿ2.£H
¯ ¯sU {ü¢-4C2d 4r {8+rCdjA¼Lc2.dBº2-ÿªØ¯Õ2.£H
:Cdaü¢ {2B»4À¹©Āü´#¸ Öi Ø2¾³u.dyCd4Ùü¾´#§+¹l°ûBºA¼
Cd¯<2=# 2?«A¹áü¯<2-u2?«A»-+¹£H
4À¹©Āü´#¸¯ A¼Õ§C¹±Ā#¯aÐU {üd2A¼¯ 24r£Ø´Õ2] {m_³ujd2A¼
4BA¼Õ§[¾´2.d+¹£H:A»[>Ö¯ A¼Õ§
¯ C£A¼Õ§ ¾á4Cd+Qt¯aÐÿªCdÖ mX¾á4Cd2N
A[ ü¸ ¯Ăl°×4´¯<2+°ü4Cd2N
A[ ü¸MC¹©ĀkNA¼Ð2AÐü¯³uÕ 2.» µÓ+«s4B¾á4Cd2N
I-SERVE 154
m+° 24rA¼¦<24B¯<24r» L±pCd2N
ÖmX+°a` zNCd/ ´+°-»¯A¼ÙùüÖ2#_BºC£az
] L+«CdCdsÐ uÏ2l°ûB-2A¼Cd2N
a£ J?«¢ ¯ A¼Õ§ .£u z<Ø2 ´vaÐ2 WD.dm+° Ls Aÿ¼aja£$ >+° ³Ía£$
>BºÿªaCdBº Aÿ¼aj£ØAÿ¼Bº ÖzAÖiü ³ÍCdjü2C£ ¯ A¼Õ§ ü» /Cds ¯ÕgX[ -2A¼l°×£a
¯ A¼Õ§4ü£Bº=u {2?uB¹;+° #¢#+4r.Ö_C£T
-Dÿ£2.ÿ» a`2
-Dÿ£2.ÿ» UTCd ,
dAÉm±Ā´s ¯ .£a¹
T.£|aA¼T³Õu2¯+°¦,,[/¯µ¢¸
C£,, aù[+¹al°ûBºA¼ UTC£K+¹alû° BºA¼8N=um±Ā´Õs ¯sA[[-u¯ A¼ÕC§ ¹¯ÀÐ+°L¯s
³Õu2¯l×° A¼a24rUT2.£H
4 [+°'¯aÙ¢¯ A¼Õ§Öz+°m±ĀµÓĀsØ[ Lk2.dBº2+¹¯2£Ej+« ³uL¶¯ a4r
µ¢¸+rüI¯l°×£Bº
1a£ zBº4aA»£+2A¼aU jl°×s¬iCda£Cd4B+°aj´LC£Ø42.»d Bº2qA¼=2A¼+°["
WBºa£ ¯2m4³u24r.Ö±Āü2!qA[+«wa2B»+raùü
£ÅÓ®l°×´LC£Ø4A¼À§ qA¼¯ÀÐ+°aÀ¼À§ qA¼+°+° £ÅÓ®A¼Õ§¢+°ajC£Ø42.»¯Õ££ÅÓ®l°×
¯Ð2Cdm´Ö >2qA¼+°aj¯ÀÐ+°a`.»¯Õ££ÅÓ®l°×¯Ð2Cdm´Ö >2qA¼+rK¯Cdaj¯ÀÐ+°a` ü¸
´+° £L+«m´Ö >2l°ü4Cd2N
U j+«s+°H\2A¼2!qA[Ö+rü.£u+rü2.»¯Õ¯Cda£j.da` 8A¹;+°?« {2#2N-N
CdÁ¼3-ü£#_ü2 ü¸-A»´[[+Ā\2.dBº2¢£ÅÓ®l°×8JmµÓ {2BºA¼
-2A¼+| U jl°×üs ¢.£u 2N¯Cd a£j.da` +Ā\¯s {2?ua8¯Cd aj.Öd Øü£
A[+«Cd\ĀAÿ¼¯2´Xs[¯2±ĀN2.d+¹£H3¯2±ĀA¼¢+[A¹©Āü ]y´Bº Cd {2?uaz
U jl°×s¬i£L+«3A¹©Āü´#¸ 4Bÿªd2 {2BºA¼=2A¼+°2!q£a-[TAÿu-¯2¯+s°
]Cdüs
3¯ÕgX+« .»a[ Aÿ¼Ø ĀgazĀAÿ¼l°×ü:ÅÓ®¢¸ {2Bý +2A¼aIagdmCdü.»¯Õ +2A¼a
-Bº {ül°×±paz+2A¼a ¯ C£ĀAÿ¼ +¹¯2££Cd2?uü´Bº Cd {2?ua¯ÕA¼ ¤¬i ³ÍCdjü¢
+2A¼a u4rd>Ïd4rA¼ü.»¯s {2?ua+2A¼aJu4ra£ uØüdzA¤ü.»¯ s
{2?ua=[.»¯Õ££L¯ C£¯ÕgX+«ÿª242qA¼3¯ Öm_³uj¢» {Ð {£ {-u|4
{2Bý±p:2Cd+2° !q.Ö´ ü¯Õ #qA¼
W ³uL¶ ¢Aÿ¼ 'A¼µÓl×° .»y¯L+« :#a£ Wü-# ³Í¯ÿª¢[mµ¢Cdü
-2A¼a4B[LÐ+°ü¯ Nÿ¢+«ÖR®±pda¯ÿª2C£[µÓyüÖ±paz2N
I-SERVE 155
4a´v>
zj2A¼4rTµÐTmC£N ³ua¶ü+°Å¡Ó ®CÖL]32A¼á µÓ¡¬i
ĀAÿ¼ĀAÿ¼ff-2#
D4Ùa4rĀAÿ¼£Aü.»µa:2Cd¢3+rµÓ22]´{ Õ§a£H2NA» A¼2A¼ÿªüÖ4raz
3+rµÓ2¢ {2B» ¯ÕA¼¤ü

»2 :2Cdl×° z2A¼ =¹ CdCds Ðm´¯24rü T£2 4rK :u2?« ³Í¢Aÿ¼ =+°B
TqA¼'¢Aÿ¼.»Cd '.d#§ ´+°ü {2B» ´µÓ¡ {ü´l°×ü4B z+«s[-2A¼l°×£azff-[
a+°a+rü±Ā#ü±ĀBa
-ÖAÿØ´{a£¯ü2C£A» A¼2Aÿ¼üT[-+°Bý+«.»L>d>dAÿÐ£ü.»µaA¼µÓaAÉ¼
³Ía£$q] W ³uL¶+«4a´v>.»¯Õ
4aA»£Ja.»¯Õ ³uÄÁ»µ[+« 8T]y£.£üA¼£a£ uØ»Jl°×¯ L¯s£:+°

J|aa£$»J_2#ff-£Bº
W ³uL¶TÐ

a£ u l°× Āa£ü.£üa£ uØü.»d Bº2 |+T.»Cx"-NJ|+.Öü¸A[[

JA¼4Ù|a {2BºKff-£Bº
A¼µaÓ AÉ¼Bºÿªdÿªl°×süC¹ L ?u¸Bº+q ±° pdBº-´{Bº1a£ zBº4a {4rL±ĀAüJA¼
´{©Āü.dH¸

4aA»£ £4r|a J A¼4 Ùa #¸Bºq+ °±pCd£a » »T ?u¸Bº 4ü"
¯L2.dBº2+°£az2|+J.»dqff-2#32A¼ÿu©Āüa£ü¯s P® P® Āa£ü
.»µBº
3Cda£Cdü+°j`µÓCd´Ëzü3Cda£Cd:Cda¯ÿu¯A¼ü a¯ü4?«§ W ³uL¶+«
´{©Āay.»µa
-2C£-az£+° W ³uL¶ ÖXsJA¼ {´vüA¼ü´{l°×2#q][ü_BýTd24r
¯ÿªl°× ¯L2]
)TµÐTmC££ A»£[Jm+°CdÿªaAÐ u´{üĀs Ø-mI´ËÀ§£aAµ2BýuÿuĀ

ÿª4Aÿa2B C£Ă£C£Ăd£:Cda ³ua¶ua£¯ÿu¯A¼ua££´Õ]y #üT£a

4A:2A¼¢8Ö£-+°|a¸[ #ü4r[-]CdÖ #ü4rK-±ĀagÖ #ü4rK
{£d" {2!q-m4³Õu2].Ö´2Býff-£Bº
3 ³uL¶Td[+«¯ªÿ [ÖÐa±paz2N¯ªÿ Øü2A¼a 8+°+°2a¨2 C¹ W ³uL¶+« Āa£ü
.Ö´Õ
WB ý ¹?« Ö2# [aag+° Ö # -» # :´{Bº +Cds4r T2#£2 -N
-¯2ÿª Ö #J|a l°×8+r2Cd4a {Jl°×Ö ¦ff-[ P® P®m´µÓ2¯Õ2.£a
3+rµÓ2¢ {¯ÕA¼¤ü
U jl°×sBÖia£ zBý+« 4B Āa2ff-£a:+° -2A¼a

1a£ zBý+«4B>d>dAÿÐ£üÖzA¼ü¾´?u§a
:u3m±Ā2Cd 2C£42A¼a4¹ÅÓ24r {2Bº4r W ³uL¶ {#§2Bý1a£ zBý 2+°.d¯Õ

a£ :´{Bº Kw+u {2N" m´´2.d2 Kw+u +°[´Õps2N" :2|+A¼£ -Bº4rü[ {2A"ff
-£Bº
I-SERVE 156
1a£ zBºCdR®´BºqA¼½ ØÖ¯Ða2C¹azu-£Bº
1a£ zBº4aA»£J-m4³u2 ü¸ á [ajü24r {£mÿu2CdüKCü\±pdaz
³uA¼d m42AÉ¼üTBý±pdaz:2|+J-Bº4rüKqA¼T£üKqA¼A»[K¯2±ĀN2.£üKqA¼
m´´2.d 2C£]ACdj+°24r+°[´Õps2N:+°Ja.Ö´Õ#¸4r¯ C£A¼Õ§¢¯Õga24r {2#£
6£ ´Ëu ´+° ql°×2B µm¯s T³ÕuCd +°ajü 3.dL2.d A¼ü.dl°×2#£ £l°× :§ qA¼
-[§ qA¼Ja.Ö±Āa4+°J39Ï4rµmĀs¯a`2.»¯s£J-m4³u2 ü¸az+°
8¯2A»³Íüq {
WBº3³Í =# 2?« /Cd ¯ÕgX+« .»a£ dØ"]A+rµÓ2 ]A+rµÓ2¢.»L2N K+«+° A¼¦
0uü ü¸ ÿªd2 qA¼ K ü¸ J 2µÓ» ´TmCdÖ±paz2N TÐ+° ' TµÐTmCd ³uL¶ +¹L+°
IayBº2+¹¯23dd4r[a+«2]¾´#§3Cda£Cd KCd2mBý a£ uØ[´L±ĀH2.d[
3mµÓaz2]£a2A¼L+¯+°ü¯2Á¼ü+°ü44r+°
' #üT[A¼µÓaAÉ¼Bº±Â2\±pdBº1a£ zBºCdm_³ujCdj¯ÕXg [ a+°ĀLT L2]
] L+«
ÖiajüØ ÿªØ´4C¹¯ÕjÖ¯s ³uØ,,[/¯µ¢¸
C£,,£l°×[ajü¯ÕgXüDÿ2]2N£l°×»» ¯L2.dl°×2#£-£Bº
:2Cd¢ AÿØ³u¯ dÖ2N WBº3£?«+«¯ÿª z\¯s

a£ :£ÅÓ®3¢]2.d+¹8A¼£-Bº4 ü¯Õ2N {2!q|a´{±ÂA¼t-Bº4ff-£Bº

-2A¼a q] ÖÅu®a a£Bº /A¼d2 ¯ÿª m±Āa2Dÿ2.d4r» 1a£ zB» ¯2ÿu`
m±Āa2Dÿ2.£Bº
1a£ zBº 4aA»£ £l°× -Bº4rHĂ2N 8Q C¹.dBº2 qA¼ .Ö´ ü¯Õ2N 8 £ {2!q J|a
.Ö´2Bý
WBºKl°× uÏ2+°H\2N-2A¼|+8J-Bº4_N¤4r Bº2qA¼6£u4r3¢]2.d+[K
¢´üK-ÿªX:´{BÖu {2A¹.Ö´{
1a£ zBº » +°C£ag`kdØ [a£Ðù[ ±Â2A Ja .Ö´ ü¯Õ2A¼2C£ .Ö±Āa £l°×
-ag Ö 2 N:+°J£l°×TmµÓT2.d4r+°
A¼µÓØ am´m+«d
WBºa£ {Ð-u-£4B» P®+2.Ö2.Ö_C£T-At[CdBý]+Qt
Öaw4l°×Cd2N-u|4CdCdsÐ uÏ2T+Qt3C£jÿªX¯¯Õga Cd2N+°+° T
».Ö ´-A¼t2K ¯ĂA2?¢¸2]m´´2.£[CdBý]¾´!q§dHA[+¹m´m+«d .Ö_C£
T
m´´2.d2 -2!q £ a±Āq 4A £ a±Āü2!q µÓuta£gq 4A L µÓuta£gü2!q
8T?«"

3 {ff-» #.ÖT´Bý2NÖ2#» ¯Ă¢;+°-ag2¯āL2]2N-ag2¯āL2.dBº2

-2!q 8T?«" ¯Ă¢+« £ü4 +rÅÓ¡¸ wa2Bº + zjü w4ia£ +°ü ;+° a´2 ]y2N '
a´»3µÓut[+« -ag2
I-SERVE 157
:2Cdlû° 'a´2-2!q8T?«"Kl°×CdCdsÐ uÏ2q+°±p Bº2 ü¸mÿu2X+°H\A[ ü¸;+°
A¼µÓØ2+°[´Õps2N-A» a´2+r4ra´ »Nmÿu2C£ØCdj+°2-¯CdØ2+°+° m´´2.d2¢8
µÓut[I¯l°×£¯|aA[+«4ü-ag2-¯CdØ2-[C»H±pC¹2N

3 {ff-» µÓut[+«4ü-ag2-¯CdØ Kq[A¼KCdBý]±Ā|a ¯s-´{Bº+° Bº-a2g q[;+°

Aÿ¼Ð[ mCd2T\H {2#2N3 {-» mµÓ `4 ØÖ3+ra2C¹-2!q .Ö {ül°× mCd»
CÖü ¯ 3+ra2C¹ -´{Bº -ag2q[ 3 { -» µÓut[+ KÅÓ® Aÿa m+«2A¼ ´BºCd {2!q T[´Õ2.»
#´#´f »µÓut[+C»B8T?«"8JqA¼+°+°3µÓ_t24B-¯CØd »

'TAÿ¼24rm´´2.d2¢ {2B» µÓuta£güwa2Bº-¯CØd Ö±pC»:+° '¢+r[+¯Ð±Ā[+
C»B8T?«":+°'m´´2 .d2=+°Bº {2N"+°+°'m´´2 .d 2C£+°[´Õ¯s£¯|aq[A»
A¼µÓØ al°×-2!q ĀAÿ¼l°×BºA¼µØüCdBý]»¯l°×»2A¼l°×:N;+°m´m+«d
1a£ zBº'm´m+«d¢'ÿªT'+2Bºü'´2.dÿªC£ü: K´{!q§AÖu"
WBºK¯Ð´2¢J#[?«K= Bº¯Õ§2.£B¹=u¯Õ§2.£B¹=u¯2³uL2.£B¹.Ö´{
1a£ zBº um4Cm´´2.d2¢ { ´2.dÿªC£ül°× -¯ÕsCdÐ2 {2A¼l°×2!q £?« ¯2Āa£ü ü¸
¯Ð´Áa£gü ´{?u§d[.Ö´ .dy +rK um4CdAa£gül°× Ö+° ¯LÖ +ra`2qA¼ 4+°
£?«+« -¯ÕsCdÐ»qA¼+°+°/µÓ¡A¼¤.ÖiCdØ»;+°ĀL um4C¯Ða´2C¹ a¹ĀL¯Ð´
¯Ða´2C¹+°[´Õps2N
[>24r3¢] ¯s:u+°[´Õps2A¼#2l°ûBº -_A¼¤»/µÓ¡A¼¤ .ÖiCdØ2=´{Bº-u|4
{2NdAÉa2g CÖH¯Õ£BºA[[-u|4.dĀsBº -4rCdCĂd Ða´24r {2Bý±pC£BºCÖHd[£Bº
A»[¹.d¯s£Bº2!q.dBºKd2Bý
-2C£u4r» {2N4rK4aA»£8a´ q[µÓ¡A¼¤ .ÖiCd£Ø[+« um4C ¯Ð±Āü¢
A»³u2=u ps2N"-»m´µÓ;+°?« ps2NA[+«¯ Aÿ2=u.Ö±ĀH"¯
WBº-A»dØ.Ö Ń8Jq[.¹#A»³u »N´{?«§#¸+°[´Õps2N+°+°-Nq[A»-[
.Ö±ĀHT as£A[-ag2.»¯l°×Cda£CdKm´µÓ+«-ag2qA¼¯Õ§m±Āa2ÿª2¢´2.dÿªC£ü|+
/CdXsqA¼2#2!qÿªCd>ØÖA»³Í[+«-¯ÕsCdÐ2=+°Bý2] ¯s2N"/N;+°!q]CCdCdsÐ2
A[JA¼a+°a+rüT a£süm´ ³Õu¯s£azCdCdsÐT2C»
1a£ zBºJa´vaÐ24Ba+a° + rüm_³Íj2Bü Lk2.£aE¢±Ā0uØ zÿª µÓ¡2B¹±Ā0uØ z
2?«£?«¢£?«¢¸ 2 {2B»'m_³Íj2Bº2=u2?«N"
WBºQ[[4L2]+Cds4r.Ö Á» z2N".Ö´ ü¯Õ2N´vaÐ».Ö±Ām_³Íj2Bº28AÖi£
-+°Bº[>24r {N-Nÿ©Āám_³uj»
1a£ zBº3m_³uj'm_³Íj2Bº24r=´{BºCddaaz2N":u=2Cd+rü2 {2#2N":´{Bº
Q[+üCd=2Cd"
WBºm_³uj=´{Bºm_³Íj2Bº24rCdd a+rqA¼ 6#§CdC£».d¯l°×2#2N {Ð
K¯Ð´4a£[.d¯l°×#¸4rq[A[+«+üCdqT?«"[mA¼ Cü\±pC»¯Ð´4a2 ±pCd2N
- uÏ2Cü\±pC»m_³Íj2Bº2±pCd2N
I-SERVE 158
m´> Ï´Õsm´µÓü
a£ ´vaÐ2;+°´{Bº
m´>Ï´Õsf-»a£$azu2?«m´µÓüC¹» z2.ÖC£sBº-Cd[
m´µÓü£¯ Aÿ£üT2!qK¯2A»³ÍüKIL±pC£az A¼Ø¯ zmA[+« »X¯ zmA[+
Aÿ¼Øl°×µÓQÐ´2 {2N-+°Bº
:u Xf-»´#§ù[+«a£$'m´>Ï´Õs;+°ĀL´[_Bý»-Cd[
A¼4Ùa+« ÖÅu¸-Cd-´?«|+CdCds Ð]2Cd.»¯s {£Bº+r¢ül°ûa¹y¬?«§ m´µÓüJA¼
m´µÓü4´Õ2.£Bº-Cd82-Bý4rB¹T
´m9>Ï´Õsÿª4 zK2mA+[m´µÓü»Nÿ¯s£azA¼d.»¯Õ Ja£m´µÓüT[£l°×
¯ Aÿ2.Ö´2Bý
m´ÅÓd [+« z2A¼ ¹£l°×ül°×-2A¼[á Cdj;+°B» {£Bº[-2#£a4A |aJ
qA¼2#£a4A-u2#´{Bº'¯Õ§m±Āa2ÿª2+r B[+« ü+ra`»T?«"'¯Õ§¢[
Áa£gül°× /±ĀA +ra`2 8T?«" ¯³u+rL +raùqT?«" /±ĀA +raùü ;+°?u" q+°
=l°×£"
'm_³Íj2Bü-»+2° {£dK-Ta+° a+rü4r {£dK-2A¼¢+[3+rµÓ2¢
{£dK+[a£X+°Bº ´{¢A¼L {£dK+[>üa±Āü4r {£dK+[£dza±Āü4r
/£dK+[C» ¢a±Āü4r {£dK.Ö_Cd£a4A:[ÿqAül°×+ra`»T?«"
J?«KJ?«¢[U {üK£ÅÓ®¢¸:2mNdüK:uJ#[?«K¯Õ§2]+°as= a"J?«[
-ÿªT2.» mA¼§ = a"

-u+rA¼dØ»A¼2+°aj+r2Bºm_³uj+r2Bº.Ö´Õ2N£?«wa2#+¯ Ðd24r 2

¯ÕA¤2Cd2.Ö±ĀH-2A¼.»Cd U {ü+°a£jĀa24r'¯Õ§ m´Å Ó d .dm+°2azuXa4Cd» {2#2N
A[+«3´{A¼üqA¼ ff-[¯ LgĀsa£"-u-azC»
=u3¢] ¯s -u2?«-ÿª £ü+°ü4C£azff

-[ ¢+°2¢ ;+° m´¯ÕN¤ {2N A[[ _?«§ ¯Õ§ m´Å Ó d .dm+r[+« 3¢.d» ü +ra` [
.Ö´ ü¯Õ ps2NA[[;´{l°×2?ua£"
;´{l°×2!q33¢.d-2!q uÏ2[CdØ "-[CdØ "-»NC»uH-[CdØ [-2A 2!q
A[+« Ö+° 4ü +ra`2 8T?« -» m´µÓ ps2N ¯ Aÿ2 Aa+°A¼
[CdØ2ff -2A 2!q

[CdØÖA[+« aü4ü4#2+°§2 LQ[=u¯ ÐazĀsa "
;+°Bý+°Bº a`«2.£Bº£Býk Cd4ü ¬!q§µ z£Bº´{`Ø±Ā±Āü-ÿªT2.dB[+« ¯Ða£Ù[+¹
a+r[+¹±pdBº-+°Bº P¸8A¹;+°A»³u 2Aÿ¼L ¯s4rK¯<A¼¦0uÿª 2l°×A¼aA¼-+°Bº3
A»³Í [+«CdH¸A¼2mBº¬ a"= a¹ {#§8µm¯s .Ö´#2qA¼= aql°×2B3A»³u2=u
]y2N"

£Bý ´{`Ø±Ā±Āq £Bý+« CdH¸A¼2mBºduØa£?« q̧ £Bý+« ¯ÐaÙ a+rN¢+rü¢A»³u2

8aBºC¹2Nff-2?ua£"-u.ÖDC»- a£sü|+ ü2ÿu£C£j+rü-az´{`Ø±Ā±Ā¢¸2]
mA¼ Ø d¬iA»³Íü´{?u§d[.Ö´Õ#¸- {C¹2N-N-¯2ÿª 2 L asmA¼£Øü/CdXs+«
+ra`28 [.Ö_C£a"
Q[Cd´Õ2.d+¹B[+«-¯üá¢+°»qA¼±Â j[£¯Õs+°£A¼2¢+« ÖBºC£a£"A2?¢¸
]l°×ü£az á¢+°2 -2!q 8 z2N" :£ÐÅÓ¸ ' +°[´Õ2.» ¢+°2 [> [ -2Z+°L ¯s Q[
I-SERVE 159
Ö+rü8A¹[>Ö+ra`2 {2Bý {2BH-A»á¢+°2A[A¼Õ§¢azNá¢+°2-2A¼.»Cd
á¢+°2qA¼Bº2l°×A¼aA¼-Q4r+°-N»A¼TaA¼¤2
»:2A+°- a£sü¢2] as mA¼£Øü´{#§ {-£4rK-+°B¯2A»³u2 {2N
a£$=+°B¹a£>Aÿ[¢ {£Bº=+°B¹ a üm4r 2¢ {m´>ü3a£$4rL3>Ï+«
+°#§_BýW+°ü-ÿªT¯s£aa£ u>Ï- as2W+° mCd2µVa+°24rmĆdØ+°24r+°[´Õps2N
-2!q- a2s ¢2] a2s ´{BºC¹2N:N=ul°×A¼aCd2N"-u|4µm¯2s ¢ {2B»TNÿ[ Aü
+2A¼a¬+°.»¯s£a+2A¼a¬+°.»d#2qA¼-T´[.» ¯Ia8T?«"
= B¹;+°Ö\ ]y;+°a£X¯s2ÿu[/#§2Bý_24ra¯s2ÿ2ª 4r Ly»µBº":N
=uĀAÿ¼Ø C¹2N"
:+°»A¼£+rØü¢+«±pC»
-¯AÐ:A¼ m43¯ÀC
CdC¹Öi¯A¼ udCd,,
:A¼2C£ÖzA¼?¢¸-¯Cd s4 {2B»NA[¢2.»¯Cd s´{?«§2N-[;+°£+°Ø2
-¯A»»A¼ m43¯ÀC,,
¯Õ§+«´vaÐ2:A¼2C£-¯Cds4r» {2B»N
-[ a¹£+°Ø2

¯A»»A¼ m4r¯ÀC 8+°»£NÐId2ff

:N¯Õ§+«´vaÐ2¯Cd s4r» {2B»N-N;+°!q-NÐId2-[ a¹£+°Ø2

£¯A¯ÀC¹¯A¯ÀCCdAK2ff
-´{Bº¯Õ§+«´vaÐ2¯CdsqA¼-¯CdsqA¼-[ a¹£+°Ø2
:umµÓ¡X£+rØü-»+°.¹#¸á¯a TaA¼¤24r+°[´Õ¯s£azJ?«+« ¯ Ðd2=u"
¯©Ā§ØN¢µÓ¡A¼¤.ÖiCdØ2 zj2A¼4r³Õua`Ø4abāBý4r L2A¼K3d2]¯Õ§ -2C£
]y2A¼KJ¢?«£ÅÓ¡®.Ö_Cd {2?ua-2!q³Õua`Ø4uabāBº3+rµÓ2¢2]´{?«§!q̧4A
-N
?«§ 3+rµÓ2+rA¼dØ]A+rµÓ2A[+« -u2?« ³Õu {2Nff-2?ua£"3 ³Õu {2!q
a¹³Õua`Ø4abāBº=2A¼l°×´{#§l°ûBºA¼"
:+°' ¯Õ[§ ´LMH2].d ¯s[´{=´{BºÖ.yd 4r» {2?¢2NKa.dü¸4r» {2?¢2N
:um´XÁag2¢;+°[dX+°[´Õps2N'[dX=?u¸ ]y2N"
:u2?«m´µÓ üK-Bº4Cd2!q+2A¼a ¾Á¼üt
Cd´¯ Ă.ÖazØm´µÓ üKIaC£azff-2#£a
Cd´¯Ă.» ¯s8AÖi£¯ÕN¤¯s2Nff-2#£a:+°B+[¯2A»³Íü£az
;+°B+ý « ;+° TmCdBº;+° µÓmCd v {£aTmCdB»Ö JBºÖ»ØÅÓ¡®m_Cd+rü[Cd´¯Ă
.»¯s£BºµÓmCd»Ö JBý´{B» .££ü[Cd´¯Ă.»¯s£Bº:A¼ta4?«§£Å}¸:´{Bº'Cd´¯ Ăü
=u´ËHĀsaz"
Ń 2N+°Tl°× aü.d2mA¼Bý½2A¼a£Ø[+«±Â2\±paz
»23+rµÓ2¢.d2mA¼üÖ±p£Hff
-[;|+ĀLCd´¯ĂÖzA¼ü¾´?u§a£LCd´¯Ă´ËH ¯s3+rµÓ2¢-»+° 2N.d2mA¼ü;|+ĀL
+°[´ÕĀsa£"
I-SERVE 160
:2Cd+2° !q ]l°×m´µÓ a+°?« {2N£l°×CÖH¯Õ;+rTBº .£u¯2A¼a£2\+r[ 2]
Öia£4Ø X]Cd2¢»:ü¸ NH
»d U m_³uj.£L`«4r {2BHff-[Cd´¯ĂÖzA¼ü

¾´?«2§ N+rK3 vÅ¢¸» -azAa4adz l°×ü3Ö½2A¼a£Ø[+« ¯±Ā|a¯+[= Bý+«
£B»3Ö+¹¯2Cd´¯ĂÖzA¼ü¾´?u§Bºm´X£Bº
'Ö£ÿuwaiØ´Xm Cd4r£:2?¢¸» {2BHff

-[+¹al°×2#£BºJÅÓ®Cd´¯Ăü´ËH2.»AÖu"
a¹m´_A¼¤BºCd´¯Ă.» ¯¯Õ:§A» {BºmĆdØ+°2+r4r»
»+°Aü¼ l°×2B³Íaz4r:2?¢¸»
l°ûa¹y£H+rKm´ÅÓd 2A+r¯´sQÐ±Āül°û»».dm+° Ls[4r£Hff-[+¹a£Bº3A» Cd' a2
=u:¯s2N"
a¹]l°×m´µÓl°ûB {2Nm´>üAAÿ¼a£jü.»¯s£aCdNt£ü¾´BºCd£aJ#[?«+
á¢+°2¢´ËHCd2 {2A¼2#£a:AÖul°×A¼aCd2A¼dØ-2!q
'AAÿ¼a£jA¼ü ü¸az+°Bº
;+° -A¼§2 ´{BºCd2N 3 -A¼§» á¢+°2¢ ´ËHC£ü[¯s2Nff -2#£a -A¼§2 -»N
- as2- asÖÁag2 asÖA»³ÍüC¹+°H¯Õ »|amÁ»µÓ2¢»|a+rü2¢»|a»|a
´ËHC£ü[¯s2A¼#2¯ 2>¯24rqA¼Q[[¯ Ðaz2.dBº2=u"
WBºm´>Ï´Õs ³Ía£ uKm´µÓüu4£az»Km´µÓü a¯¢ÖÅÓ®4r[-[2?«K
¯ Ðd2.»¯Õ.d´ÕĀs>m4Cds4rT
+[.¹#¸
{2Nff-» uÏ2+°ü4C¹2N L+[.¹#¸
qA¼ff-» uÏ2+°ü4C¹2N
+2.Ö2 um4Cds4r.dBºwa2Bº.¹?u¸ l°ûBKl°×+°H4| N uÏ»
uÏ£[+«;+°¯Ðÿu 2 {2N8T#2!q-NCd8N-l°×2!qA[[-u.»¯Õ.d´Õ¯2s N
-N4?4«§ r
{2Nf-l°×2!q3 ¯s { {A¼ {Cd2N-N4?4§« rqA¼l°×2!q3 ¯s {q[AxCd2N
Q[+« 2] /A³ua` ¯Ð´4a» K¢ { uÏ£[+« ¯Ð´ ¯ d2¢ ' 4a2
{2Nf
-[´Õ2]2N-N3¯ d2¢[>24r» {AÖ±i paz2N+2Cd ¯´?«+«K¢ { uÏ£[+«-N
qA¼f-[´Õ2]2NÖ2#»-N dÖ±paz2NQ[» {ÐÖül°× -2#£ {

+°+°C»H2A»T#2!q
{2Nf
qA¼füwa2BºK¢4ü uÏ£[+«a±Āü mCd» wa2Bº
.¹?u¸[>24r {N uÏ»
+°+°=+°BÖi£¯|a=´{BÖi£¯|aK¢4ü uÏ2Cdl°×A»³u2 {2A¼l°×2!q {2#2N
qA¼l°×2!q±pCd2N
/2Nf-l°×´{Bº3 uÏ2Cd»3A»³Í[-l°×2#2N-2A¼.»Cd A»³u
Aÿ¼a£jü uÏ2¢ uÏAÿ¼a£jüA»³u2¢Cdl°×Cd»3a¹´`.» ¯¯l°×2#2NA»³Íü´{!q§Ia
Bý.»Ia:Q
¯ÐaÙ a+rü¢CdH¸A¼2mBºüql°×2BA»³Í¬u´{BºC£d[ {Ð-Bý4r {:uK uÏ2
.» ¯3a¹´`m´m+«d ü¸-T´{BºC£az-[-ag2.»¯+¹
:+°Bº {Ð a¹ z<ØTd [4 [2.£H» uÏ2-4r» {ÐA[[ám_³uj
a´Ö uÏ2-+¹a£A¼µÓ¡A¼¤ uÏ2»aA» ³u2mNdA¼üCÖü¯+» uÏ2»aCÖü¯l°×»
uÏ2CÖü¯l°×» £BýzÖ +°Aÿ¼aj2-2!q £Bý¢ {2B» 4`2 2?«N:N mÿu2Xa´24r
{2#2N
/A³ua`l°× {ÐK¯Ð´¢+r[.d¯s£ {3¯ d2¢ {Ð
»£+°2!qDÿÖ
4a£[.d¯s£ff-[-l°×2# {2?u {+rK[ u[+« {Ð.d ¯N[»-2!q[
I-SERVE 161
»ÐCÖü¯l°×2#£K¢KAÿ¼aj24r {2B»N'a+°Ö uÏ2
K um4Cds¢l°ûBK¢ {2B»;+r+° uÏ»KµÓVaa±Ā[±Â2N2NA[+«T2]Kl°×
»|aµÓVa 2#8JqA¼'TdüKl°×-agÖC»Km´µÓü¢;+°?«2]8BºA+r-[?«+
¯ Aÿ2 ]y!q§
:+° ±pC» {Ð K m´µÓ¢ £¯Õs+° £A[ 4L2] m´Ās .»µ { £ÅÓ¡® µÓVa»
uÏ£[+« +ra`2-2#£a-2!q>Bº2¢2].ÖiCdØ2 ]y2A¼[£a2#£a-N´vLs4r
´Õ]y # 6C» £ÅÓ¡¸
Ja -#¸4r uÏ2¢2] µÓVa2 ´{!q§#!¬¸C» a`«2] Cda£Cd 3

µÓVa2 Tdü =2A¼l°× CÖü¯+Bº2 qA¼"ff -[ -Bº4C£a A[+« ¯ Aÿ2 .Ö_C£
T
{Ð.ÖiCdØ¯Ða´{Bý»4AK¢2.»¯Ð´4a2 ]y2N4A+°+°-N-2C£4B
.ÖiCd£ØCdj+°»+r£H4A+r[-+°Bºa£ÅÓ¸a´ü>Bü4r=2A¼l°×+°[´Õ¯s£az"
A[+« ;+°!q ¯ Aÿ2K¯Ð´m±Āa2ÿª +°`2¢ {Ð+[¯2+°uü.»µ {£?«+«
-4`24r» ¯Ð´ 4a2¢ +2A¼a .»Cd U {ü +[ >BºÁa£gü Kl°× +°[´Õ2.£az
-2!qK¯2+°ü_ü2.»Cd »Ð;+°.¹#.»Cd 24r;+°.¹#>Bº24r+°[´Õ¯s£ {:NK
-ÿª ¯ÕA¼¤2
:u|4¯Õ§m±Āa2ÿªl°×BÖi³Õua`Ø4abāBº3+°`2¢.»¯Õ¯2+°uü ü¸ CdµÓVa2>Bº24r
{#§ Kl°×-ÿªX+°ü4C¹2N:NK-ÿªX mCd»£¯s 2¢¯Ð´4a 2C£K
a±Ā2CdaÖ#§4r ' m´´2.d 2C£ .ÖiCdØ d» K µÓVa£[+« l°ûB -A» +ra`2 +°+°
£¯Õsl°×Bº.Ö Á2?¢¸¯CdØ2qA¼-2A¼.»Cd3AL¢+«» z=´{Bº±p z
:+°K m´µÓ¢ asmA¼£Øü- asmA¼£Øü-2#+2Cd.day.»µ {¯Õ§-2C£
µÓ¡A¼¤ .ÖiCdØ2¢2] mÿu2X d24r 3TabāTps2A¼[ .Ö±Ā2 4+° ¯Õ§+« Ö+rü £¯s Ö
+ra`28QqA¼[.Ö±Ā24+° as asmA¼ ØT.£a`l°×Āg2qA¼
_X+« {2Bº4rK]AC»j¯Ð´¢+°a´24r=u+°[´Õps2A¹-u|4K aù2Cda23
]AC»já¢+°a´24r+°[´Õps2N´L´vakÖ3Cdj uÏ2+°H4| alû° UT2] {2Bº4r um4C
¯ÐÁ¼ac£ü a`«2.£+°á¢+°A¼ac£ü-».dm+°2+Ā4Cd» {2#2Nmÿu2X dÖ
'.dm+°2¢ÿu424r»AAÿ¼a£jü´Õ2Bº mÁ£üÖzA¼¬i£?«+« ´ËHC£ü4B¯2ÿªT¯s
{2?uaz-2A¼|+ z+«s +°H4| al°ûAÿ¼ajµmĀsü¯CØd »[» z.Ö´{ Cd {2?u z:2A¼¢
-C£L+°ÖTd »JqA¼Q[C¹K m´µÓl°×¯ Aÿ2 ]y2N
:+°KÁ¼ m´µÓ¢Ö4ü ³Õu ü4L2]-Bý4r {-N4B³Õua`Ø4abāBýmÁÉ¼
¯2+°ü2¢[Ö]i mX ü¸» -u>a4C¹2N-2!q
Ö4üÖzA¼i¬ £L aµ±ĀA¼ü´ËH 2.d4r+°ff

-[³Õua`Ø4abāBº¯2+°H2.dBº2 ü¸- K-u>L\±pCd£az
m´´2.d2¢>L|4¯2´Ë#üÖz+°+raØ+ra`¯2_2Aÿ¼2+¹¯2³Õua`Ø4abāBý ¯2+°u[
TBý]»|a.¹#ÖCd+¹£HĂ´[qA¼-2CÖ2A¼l°×"-¯q q['>4Cd s +2Cd ¯´{ {#¸
+°[´Õ2] P¸ +2Cd ¯´{ dÖ ±p Bº24B3¯2+°ü2¢ÿu4»Q[» +°TC£ d24r
.Ö±Āü2!q3.ÖiCdØ2+°CÖL ¯s¯Õ§+° ¯sm´ÅÓd 2
´m>Ï´Õs m_³ujV¶m´´2.d2³Õua`Ø4abāBý¯2+°ü2 ü¸»-¯ÕCs £Ð[±Â2A¼Cd!¬¸C»A[+« Aÿ¼Ø Aÿ¼Ø¢
I-SERVE 162
m´ÅÓd2=2A¼l°× ¯sN";+°ĀL
¯Õ§>a44r+°ff-[3d¯2+°ü2.» ¯s:+°3¯Õ§Wu
µ¯2u4r-u´Bý {2BH4A
WBº a£ u {Ð ¯Ð´ 4a£[ ¯2+°H¯s£ { +rK -N ¯¯Õga24r {2Bº±p Bº2 qA¼
=2A¼ ü¸"-NK¯2+°ü2Öz+°¯Ðÿu 2¯Ðÿu£[+«+ra`2ÖX+«C»m´Ö>28T?«":NK
¯Ðÿu Ö!q§'¯Õ§ ¯´Õs¢m´ÅÓd2¢Ö+°2¢ql°×2B±p»##§ ¯2+°ü2
.»d #2³Õua`Ø4abāBý ¯Ðÿu 23¯Ðÿu 2 q̧ [´{»Bý4rKa.dü¸4r {2BºBº2ÖzA¼¬i K
>L\±pCd£azQ[C¹K m´µÓl°×l°ûB¯ Aÿ2 ]y2N
P¸.Ö_Cd£-ag2.»¯+¹[CdØ¯CdØÁagÖ3µÓ¡A¼¤ .ÖCi d Ø»'m´´2 .d24r
+°[´Õps2N-2!q¯CØd 24r {Q-A»-¯CdØ24r {Q-A»-2A¼|+mµÓ¡X

¯CdØ2.£Cd2.d¯CdØ ÿª Cff

¯CdØÖ ám _³uj» ¯CdØ24r -¯CØd 24r -az2N -[ .Ö_C¹2N -N µÓ¡A¼¤
.ÖiCdØ2Öz+°¯Ðÿu 2Q[[_?«§¯Õ§VCdü {Ð¯ Ðd2.»¯+¹
Q[_!q§ {Ð m´µÓ¢.d´ÕmµÓ¡X£+rØü¯ Ðd2l°ûB¯ÕN¤¯s2N
:+°K m´µÓü¢á¯aTaA¼¤ÖCd´¯Ăü4L2].£u-Bº4r {£?«
T a£ü¢+«ÖÅ}® z2A¼Aÿ¼a£jAÿ¼a£jA¼ü4L2]+[ H+°Tdü.Ö_C£T

Aÿ¼|aj`±Ā´ Á¼Xff
{BºAÿ¼a£j.da`C¹±Ā±Ā[±p4#§+¹£H-[mµÓ¡X.Ö_C¹2N+°+° aµ±Āü
±Ā´´{ùØü ÖzA¼¬i K á¯a Ta¹Aÿ¼¬i µÓl°×sü4r ´[.»¯s {2?uaz µÓmCdTmCdü .» ¯
TaA¼¤Cd´¯ĂüÖzA¼¬iTl°ûB:u|4´[.»¯s {2?uaz:Twa2Bº¯ _ü2+°üT-azC»
;+°A[+°?« aA¼t .»¯l°×2?uaz -u +r+°±pC» Cdl°×Öi µÓ+«s =l°×Öi A[¢ +2Cd ÿu4r[
³uL2]»d4rT\H´ËHC£2µÓµÓ+«s L>¬§2?Æ±ËpaĂ´ËHCd2¢+« ¯2s N
6C»;++°ĀL±Ā´´{ùØü4r[ aµ±Āü4rK;+°A[C¹ a+°?« aA¼ t .»d _Bº?u[+«
l°×A¼a[T4r {2?uaz-u2#´{Bº mCd2´Ëu[-ÿªT2´ ü¯ÕUT8+° +rü2¢wa2Bº
µÓVa£ü ±Â2A¼C£Bº ;++°´{Bº 3 wa2Bº µÓVa£ü _³Õua2424r» {2?uaz ;++°´{Bº
£?«¢¸ ;+°?« _2Aÿ¼ TmC£A¼ül°× +°[´Õ2.» _³Õua24 µÓVa24r a+°?« 3 UT+« mCd»
+°[´Õ2.» -A¼µÓØµÓVa24r {2Bº .dy
{Ð.Ö´/A³ua`¢»µÓmCd {JBý a`2+¹¯2TmCdBºJBý QaUe TCd2+¹¯2
Cd´¯Ăü.»¯s´Ë#§2¢'U {BºCd üµÓVa2C¹TmCdBýCd´¦´Ëu[-ÿªT¯s-A»
¯ d2¢ a¹ mÿu2X +°HCdÖ A»³u2C¹ a¹ mÿu2X +°HCdÖ mÁ»µÓ2¢ aùAÿ¼
4B-ÿªT¯s {2?uBº
´m>Ï´Õs - asÖAÿ¼a£jAÿa£jü ü¸ üµÓVa2´{#§Bº»+°§ [»2#2!qJawa2Bº
µÓVa£ü´{BºC£d2#£|aT#2B"
WBºwa2Bº4rA¼- ¯a£[_?«§ÖazØ-az£´{BºC£azK¯Ðá£>Ø2¢ {Ð;+°Bº»
µÓmCd ¯4r TmCd ¯4r 4B Cdda+r Bº2 qA" mÿu2X dÖ ¯2+°ü mCd2.»Cd
´{!q§ m´´2.£[+« ¯2<Øü[d»T#dØ"
´m>Ï´Õs ;+° m´+° ' m´´2 .d2 TAÉ¼Ø -2?ua a¹ m´+° á¢+rü aµ±Āü ¯CØd 2
I-SERVE 163
-2?ua:A»2£Ød 2B"
WBº ' m´´2.d2 TAÉ¼Ø -[ {Ð ;´{l°×»#!¬¸C» :[ #ü q dØ ' ¢+°
á¢+° -K TAÉ¼Øq +°ajü +°aj ´Ëuü -K TAÉ¼Øq -A» ¯CdØ ¯ÕgX +rK K m´µÓü
A[JA¼ 3Aÿa´Bý q» ' ¢+°2 ¯CdØ2 -» Āgaz¢ {2Bý {Ð ' m´µÓüK »¯s£ {
-2A¼.»Cd'¢+°2C¹±Ā#á¢+° aµ±Āü:u2?« K4B¯CdØ»[»¯ Aÿ2
.Ö_Cd£
waiC» Q[¢:[ -¯24CdÖ¯2´Ë#ü +°[´Õ¯s£»T#2B"ff -[ K {

-Bý4r { A[+« ¯ Aÿ24r
' m´´2.d 2C£ ¯ÐĆdüØ dØ :N mÿu2X +°HCd2 +°+°

Q2?¢¸:u2?«T=Öi£>a4 .dyff-[».Ö±Ā».Ö´ÕA2?¢¸¯ÕA¤2CdĀ2+°aØ2qA¼
{Ð4BA»[[A[+« um4Cds4r¯ Ðaz2.dl°×2!qKl°×4B42A¼a4¹ÅÓ2 {2BºA¼¯
:+°K m´µÓ¢Ń 2N Øl°×sü.d2mA¼C£Ð[+¹aCdCd´¯Ă.» ¯s3+rµÓ2¢;|+ĀL
Ń 2N.d2mA¼ü Āsa£-[-Bý4r {:+°Bº mCd2;+° +«#l°× {2N:A¼ta Øl°×sü+°H¯Õ
3+rµÓ2¢.d2mA¼Býk .d¯s£a+¹£R¸A¼ta» z;|+.d2mA¼Býk .d¯s£ [-l°×2#£a
¢+° Ø ³Ía 2C£:u2?« TµÐ¯2JA¼ 3Aÿa´B» Bºps2N-NTµÐ¯»4r[¯CdØ24rA¼
=2A¼+°2!q m´X£Bº £Bº¯Ð2Cd24r +°H2.dl°×£Bý m´´2.d2¢£Bº UT¯s£BºCd´ÕC»
:Cdaü+°H2]m´´2.d2¢UT2.dBº2qA¼= Bým´´2.d2£BýN'wa2Bº;+°A2?¢¸;+°?«
C¹üXXs¢+« C¹üXXs A¼L#¸4r +2Cd al°× +°H¯Õ±pCd#§ +°[´Õ¯s£ -T aw 2Bº ;+°?«
+rA¼A»[+°A»= Bý3+rµÓ2£BýA»= Bý.d2mA¼D2_2£BýA»
+°+°» Ń 2N+°Tl°× aü».d2mA¼Býk +r£ü[+¹al°×´{Bº= Bý]Cds+°HCd
3+rµÓ2¢£Bº.d2mA¼Bº4rÖH\±pC£BºJBý 3+rµÓ2¢£Bº2BºBº£Bý 3+rµÓ2¢JBº2BºBº
Ń 2Q.d2mA¼C£Ð[ mCd2±Â2A¼C£a:u2?«Tdü´vaÐ262A¼¹±Ā0uØ2¢u4r
T L2.£a
= Bým´´2.d2£BýN+°+°» ¯2+°ü_u[_?«§= Bý+« £BºCd¢+r[+«³Õua`Ø4abāBº
l°ûB+r4üBº62A¼ {ü-u|4-dØaK m´µÓ¢³Õua`Ø4abāBº;+°B» =2A¼l°×2Bü[
-Bý4r {;+°Bº£ 2A¼ 2N {£Tµ}»JqA¼= Bým´´2.dÖ£¯2+°ü mCd>[Cd»
¯ÐĆdüØ»' #m4³Õu ¯s K m´µÓl°×¾Á¼t Āa2 qA¼' m´µÓl°×¯ Aÿ2
ü2¢¯?«4rqA¼/£+rØü_?«§ ü+°asÿu 2:A»-[´Õps2N
a£ uK m´µÓ¢m_³uj.£L`m¯ÀsTd2¢ ÐBý\Td24BQ[m´+ra»
¯ Ðd2.»¯+¹
K m´µÓ ¢p L±pCd ³Ía£$4rL Ø ³Ía24Bazu|4¯ Ðaz2.d+¹£H
3dCd4N¢»¯´sQÐ±Āü+°H2.dl°×2?uBº+°+°3d-l°×+°ül°×A¼aCd2N
'Td ü´vaÐ2E¢±Ā0uØ2¢u4rT L2.£a
a£ u ' TAÿ¼24r K Bý\ m´µÓ ü[2?«+ ¯ Aÿ£ü .Ö±Ā -[ ¯ Aÿ£ül°û
üAÿa2 ;+°!q ' m´´2.d 2C£ µÓ¡A¼¤ .ÖiCdØ2Öz+° +°ü» -» ¯CØd 2 Q[[ 4 [2]
T\H¯ Ðdü {Ð.»¯+¹
´m>Ï´Õs m_³ujV¶-2C£u4r» {2N4rK¯©Ā§ØN¢mÿu2X ü¸³Õua`Ø4abāBº» A»³u28aBý2A¼[
Ja2#£a+rK¢+°2¢=+°Bº.d¯Õ£ z2A¼;+°A»³u2-2# {2!q3A»³Í[3mµÓaz2]
I-SERVE 164
{.ÖiCd£Ø[+« mÿu2X +°H\C» +°ü4C¹2N4rKA»³u2q[.ÖiCd£Ø[+« mÿu2X+°ü4Bº2=+°B
+°[´Õ2.dB2º qA¼'¯mC£[³Õua`Ø4abāBý+« -Ðaz ¯s-Cd[+«A»³u 2 .£y+°4rKmÿu2Xm±Āa2ÿ2ª
+r ?u[+« Jü qA¼ +rK mÿu2X +°H\C» 4rK A»³u 2 .»y2A¼l°× Jü qA¼ :u 3 A»³Í [+
mÿu2X+-¹Ø£ØmµÓdA¹2´BºC¹2N+°+°J¯ÕA¤2C£[ jBº2=u"
WBºa£ u.ÖiCdØ2A»³Í[3mµÓaz2] {2Bº#2-»N>L|4´[4rA¼.ÖiCdØ2¯Õ§+«´vaÐ»
{Áag2A»³u2¯Õ§+« Cda£Cd ]yÁag2¾í4r-Nmÿu2X>[Cd2Cda£Cd ´{?«§N
Ö+rüA[+«3Aÿa2=u- {Cd2N"mÿu2X dÁag2¯CdØÁa£g[+«3AÿaÖu- {Cd2N"
+°+° A»³Í[ .ÖiCdØ2 3mµÓaz2.d+[ {2#2N -» !q Cd´{ -2A¼ ü¸ K m´µÓ l°×A¼a »
l°×A¼aA¼6C»¢+°2¢A»³u2 {.¹#».ÖiCdØ2 Ø+°s {C¹2N+°A:CdamC£+r #2qA¼+°A
-2?u»Ö -2!qA[+« +ra`2:CdamC£.ÖiCdØ2q+°±p #2+rA¼/.ÖiCd£Ø[4Ls2.» µÓ+s«
K¢q+°±p #»A[+«+ra`2K¯Ð´m´´2.d2ÖzCds2-2C£K.ÖiCd£Ø[+« aa´Ö£
A[¢+2Cd ÿu4r[ {Ð.ÖiCdØ24r4Ls2.d+° >Bº [´Õü¯s£ {[ u[+« K¯Ð´¢+°2¢
{.ÖiCdØ »Ð>Bº »Ð-u|4'¢+°2¢ {A»³u .ÖiCdØ»µÓ¡A¼¤.ÖiCdØ
.ÖiCdØ»-Twa2Bº;+°!q4+°£?«+«-¹Ø£ØmµÓd A¹2´!q§m´¯|+sqA¼
´m>Ï´Õs um4A¼tµÓ¢[A»³u2m_³uj¯Ða´ÖC»¯ÐÁ¼µÓ¢[A»³u2l°ûBm_³uj¯Ða´»+r£H
-NJ¯ÕA¤2CdÖC»' um4A»t³u2¯ÐÁ»t³u2 2?«A»-[±pHy.Ö´{Cd£a=2A¼+°["
WBº -N Kl°× -ag2 +r B[+« .Ö ´ # mCd» +°[´Õ2.» ' A»³u 2 +°[´Õ¯s£ ¯a|
-¯CdØ K-Nÿ©Ā¯Ða´2C¹ mCd2-Nm_³uj mCd KKl°×-ag »Ø##§.Ö±Āü2!qA[+¹
/A³ua`+r£HK¯ÐÁ»³Í[+«3ü+°ùüK´?u§azK¯ÐÁ»³u 2+°[´Õ¯s¯ d2¢
4B-¯CdØ»-Nÿ©Āa´2C¹3¢] ¯s-N»Ð-2A¼.»Cd¯ÐÁ»³Í [+ um4A»t³Í[+±pH+°
{2N ¯ÐÁ»³u2Öz+° -¯ü ¯Ða´2 ÖÐi #¸4r um4A»t³u 2Öz+° -¯ü ¯Ða´2 µÓ¡A¼t
m_ ³uj -[T L2.dB[+« '/A³ua` u42N -2A¼+¹¯2A[[ I¯l°×£2-2C» 4r[
¯ÐÁ»³u2»a um4A»t³u2»a-[.Ö´#2 /A»tµÓØ2+rA¼/¯CØd ¯ÕgX8T#2!qA¼µÓØ2
8AÖi£¯|amÿu2X q¸+°[´Õps2Nmÿu2X ü¸+°[´Õ2.»N¯CdØ2+rA¼+°+° um4CdsqA¼¯Ð´
qA¼¯´s qA¼-K]A+rµÓ2Öz+°a±Ā2Cda£ü mCd»
µÓ¡A¼¤m_³ujµÓ¡A¼¤m_³uj4rCÖH ¯s-NÖ+°2-NCÖHdl°×2B¢C»-N_2Aÿ¼2:A»¯ÕA¤2Cd
Āa2
´m>Ï´Õs m_³ujV¶K-m4³u 2 ü¸£¯2A»³Í üKIa£az
»a
| ¢+rü£d"
WBºa£ 3£Bºl°×µÓQÐ´2¢m´>´Ï Õs ³Ía£$+£l°û>L\¯2ÿu`-2C£Kw+2A¼l°×
.Ö±Ā2!qm_³ujm_³Íj2B+ra24r=2CdA¼a2 {2#2N=2Cd+rü2 {2#2N-[+üCdü
-Bý4r {-u2?«+üCdqJl°û#¯gÖám_³ujTd2¢-Ðaz2.d {-[.Ö´ #2+¹¯»
.Ö±Ā
1a£ zBº4aA»£Ja A¼Ø¯ zmA¼3>Ø¯ zmAü Aÿ¼Ø4ül°×µÓQÐ±Ā[+«¯Ðd24rÖR¸#¸
I-SERVE 165
.Ö_Cd£a 3 A¼Ø ¯ zmA¼2 4rK »X ¯ zmA¼2 4rK ¢?«£Åḩ L+ +°[´Õ2.dBº2 qA¼
:u|4¯ÕA¼¤¢+rüKĀAÿ¼Ø¢+rüKA» ¢+rüKm42AÉü¢ á¸+°[´Õ¯ s £az3¢+rü4rK3
¢+°£¯ü4rK= L+«+°[´ÕĀsa"=u+°[´ÕĀsa"
WBºa£ :# 2?« ¢+rüwa2Bºa+rü¯Õga ¢+rü.da ¢+rü-[ ³ua¹¸+°2
>¹¢+°2Cd±p¢+°2¯CdØ¢+°2 ÖzA¼¬iT¯Õga ¢+rü-T l°× +2.Ö2=l°× A¼a2¢
{£az

¯dN´ÕCd¢+°+rÖÿª X
¯2+°uA»£¯Ø´ÕCad ¯Ă zXs[s
C»´ÕCd ¢|+¯2´¹ ³ÀudC»ff
C£,,¯4 `m_³Íj±Ā¯l×° BºCdl°×´ÕCd ¢+°2+r£ü[+¹al°×2!q£Bý¯2+°ü2.»Cd » £Bý´ÕCd A» Cdü
q] Āsa£Bý+« ´ÕCd¢+°2Aal°×Cd2N
:C£ØN£+rØü¢.ÿ£2A¹4rØNmµÓ¡Cdü+[¢+rü.Ö±ĀazJ?«» ¯2+°ü¢+rü-2?ua
:T4rHu4r3dU {ü=+°BÖ+°Bº {2?ua¹-+°Bº+°Bºu¸ Xa4Cd {2?uaz-2A¼.»Cd »
J?«[
.daf ¢+rü-2?ua
-J:J4B= a¹;+°L¯2+°ü2 ü¸´{?«§¢+rqÖ4AÿaÌm 24r.»¯ÕIm 24r
¯2+°H ¯s£Bý¯2+°ü4a£ü4?«§´Bý¯ÕgaC£Ð[±Â2A¼C£azJ¢?«U {üm´Xa¹(¯Ð±Āü
a´2¢¯2+°ü4a£ü¯Õ§ .»¯ s £a4rK£?«[´Ë KÿTª 2´.»d q+° ±pCd£aAÿaù_ü2
{2!q3´K.»d .dy
-»+° 2N¯2+°uü¯Õga24r+°ü #2 ü¸¯CØd ¢+rN¯Õga¢+rü8aBÃaz:CdaÖ4ü
Öid+«s+°¯2+°uü ü¸´{?«§¯2+°ü¢+rü£ÅÓ®Ö2#´Bý Xa4Cd£az-2C»ÿqA¼2
a¹Tµ}2 4B {2N´{`Ø_ü2.»Cd ¯Ða£ÙN¯Õga¢+rü±Â2N£L+«-T¯üÿª
ĀAÿØü4r {2?uaz 2ÿª¢+°2¢XL\#¸4r£ÅÓ¡¸ 3¢+rü¢.£u+rü2dAÉ».dyā4r
Xa4 4ü4C£aÖ4Aÿa`.»¯Õ¯Ða£ÙN¢+rü¢m´»W2.»£L+« mCd2-+°Bý+« m´»µÓ
-+°Bº [£¯ 4B +2.Ö2 +°§ĀAÿ¼Ø24r {2#2N -2A¼.»Cd » -u2?« Ö4ü CdÐa4r
Ö+« .»y¯s {2?ua
Ö4_ü2 {£Bº¯Õga¢+rü¢w+i£.da¢+rü¢w+i £dAÉ».dyā4rÖÅ¸4Ó üBº-u2?«£Bº
:Cdaü ¯Ð´¢+rü ¢+« 4B m´W» 2.d 4üBº {Ð 4B -u2?« AÿaùÿuØ¯2 .» ¯s 8
¢+rÖi£.dBº4ü {
+rK-2Cd +°§´Bý 3 ´[.»¯Õ2A¼ ü¸ ]ymĆ»Ø+° m´Ö >2 8J {2BºA¼¢+°2
8AÖi£-N¯2+°ü>[Cd»mÿu2X d»[>24r {NµÓ¡A¼¤ám_³uj mCd»3-ÿª 2
¯2±ĀN2]£Bý+«:+°8¢+°2C¹´[ {2BºA¼
a£ » .Ö´Õ ' #ü Kl°× :Cda ³ua¶ü .Ö´Õ #üC¹ Ta¹Nÿ¯ s #§
+°[´Õ2.d .dy+2A¼a-u2?«¢+rüKÿª¢+°2u4r»¯C£Øü[.Ö´ .dy+2A¼a-T-¯q
q [- .dy
:Cdg ¯s dN£ØAÉ¯s £
Ö ÿªA¼bā Cd+¹mCd¯2mÿª ¦,
I-SERVE 166
z2.d ´ËüÙ[´Ëq ´Ëüm4³u2
_A¼¤£¯Õ+°Cd2´LmµÓÖ ¦,,[/¯µ¢¸
C£,,-T».Ö´Õ#¸+°ü£ mC£ü6C»+rK+r+°±pC»+r+°±pK-T {2!q {2BºKq+±° pC»
q+°±pK w+2A¼l°×+°24ra" {Ð.£u+°Õ.»µ {CÖHd ü¯Õm_³ujCdCdsÐ2CÖH¯Õ2N:+°'
-üÖÖ4¯ÕA¼¤üJA¼A¼Õ§¾´#§¢l°×£?«[ Nq¾¯azØ
:2Cdlû° C»H á ag2 8T#2!q ám_³uj ;+°!q {2N A[JA¼ ¯ Õ§ -³u2+ra
¯Ða´{BÖi³Õua`Ø4abāBº£BýJA¼ >4Cd sA[JA¼ ØÕ§ U {ü:u+°üĀ\±pCd {2N
+°+°'ÖzCds2-2C£4Bm_³ujÖz+°T as ¯Ða´» +rK:N4B] L #4rA¼
T as » #4B+°ü»/NµÓ¡A¼¤ám_ ³uj:A»»A2Cd Āa2
1a£ zBº ' +°ü .» ¯AÖ a" +°ül°× Ö+rü {N µÓ¡A¼t m_³uj» +°+° .» ¯s -A» '
+°üüK.»dH-N=ü¸´{Bº8+°a´24r {2B»µÓ¡A¼¤ÁagÖ´{Bº
+2Cd ¯´{ mCd»
-³u2+ra£N+°ü.»¯l°×2#2N+2Cd ¯´{.»¯+¹A¼ff-[.Ö´#2=u"
WBº {Ð .Ö´Õ2A» [>2 +rK Td[ T L2] .Ö±Āü2!q A¼Õ§ÿAq [ 3mµÓaz2]
.Ö´ ü¯Õ2A»CdÁ¼
TAØA¼Õ§ -TAØA¼Õ§ TmµÓA¼Õ§ -[ A¼§ü Bº -[ .Ö±Ā+°A -TAØA¼Õ§ -2!q
m´´2.d2¯CdØ2f-»A¼Õ§TAØA¼Õ§-2!q
m´´2.d2q»qA¼ f» A¼Õ§ TmµÓA¼ Õ§ -2!qÖzA¼#
'm´´2.d2 {2A¼[-2Z+°L2]-u;´{l°×2!q+[]l°×oĀsd [4Ls2]CdCsd ÐT.£a`.» ¯
A¼Õ§ ' A¼Õ§C¹» /Á»µüK Ā4Cd {2?uaz ' A¼§üK CÖü¯+¹£ü[ +¹L+° {
U {Bý+« ¯2_2Nÿ2]» µÓ¡A¼¤m_³ujl°× Cd C£4r m´+rW2.d?u[+« 4rK Cd >4mA¼´24r
m´+rW2.d?u[+«4rK'A¼§üÖz+°¯³Íd2-+°a| ¸A¼
» :2A+° T as2 4B +°ü» -[ .Ö´Õ 2N TAØA¼Õ§C¹ .Ö´Õ # m_³ujJA¼
+°ü£á2á>a4Cd2A¼» #TmµÓA¼Õ§C¹.Ö´Õ !q' #-ag2.»¯l°×2!q4rH+
+°A¼H+°l°ûC»Bq#¸4rm_³ujl°û>4Cdsl°ûC»BqA¼[-ag Cd2N-´{BºKm´µ}´{#§A¼
1a£ zBº u42N 4aA»£ +rK Ja :2A+° +°ü£á2á :2+r .Ö´¢Cd2!q »
Aÿ¼Ø¢-BºÃ2Cd\H#¸£Ja-l°×N´vLs .»d2Bý"
WBº+CdsTd»JqA¼ÖzA¼#-³u2+ra A[JA¼´2ÿªC£üA[JA¼A»µ+Ó ruü
:um+° 24r+°ü¾´L\±pCd2NQ[+«:A» a¯-»[d 24BqA¼+°+°m_³uj»
CdJA¼Cd»U C£Ð[3a¹´Õ2.d+[CdAtÐa£'m´´2.£[.dps2N P®Cd»CdCdsÐ uÏ£[
±Â2NCd4rT\H±pC¹2N¯
1a£ zBý´vaÐ>j
a£ {Ð'm´µÓü»¯s2!q £l°×±ĀCd¯2´Ë#;+°?« 4as+ps2N {ÐK´vaÐ

>j¢¸;+°A2?¢¸£l°×WØBý4r {2B»£BýT-´{Bº {Ða£>l°× aBýT4rA¼;+°-a`Ø2¢
£A¼4Ùa »AAÿ¼Ød2.»¯s {2B»£BýT-´{Bº;+° a¹$:u2?« .Ö|ay.»µ {3.day:u
Ā\2N
I-SERVE 167
WØBº4a {4a ³Ím´ÅÓd2¢W2.dl×° 2BT\H {2B» ¯s {8N"
WBº£d£:N-ag2+r B[+«K¯´Õs[I¯+¹Kl°× z2A+°¯Ð´2 ]y2NCda£Cd
¯´Õs ]y2N-´{Bº¯Ð´m´´2.d2¢8TT\H2N"-+°Bº {2B»A»µÓ z+rü zNl°×ü
]Cds z -³u2+ra z ] L+« -+°Bº {2B» 3+rµÓ z -K W2] ±pdaz =[ W2]£
£#[?«+Ā+«4r { {Ð mCd2T\q {2?u {
m´ÅÓd2A¼4Ùa l°ûB¯L4rÙ :A» >a4Cd2NĀ+« Öi {Ð;+°Bý» T4üC£ { |aQ
T4üA¼ {Ð4BT4üqA¼-l°×2!qm´ÅÓd2>L\2A¼[.Ö´ ?u[+«l°ûBl°×A¼aA ¼ +°+°
Ā+«Öi {ÐT4H {£ [;´{+¹£H
W§Bº4a {4ra
£¯C¹TA¼ØC»ÿu ¦
£ÿu¹TA¼ØC»¯Cd¦,,
q[A[+«/[+«=´{BºqA¼/A[+«qT=´?«+a£A¼-[;+°¯m´¯ÕA¼¤¯+«s {2N4A
L:2Cd¯§24r-¯ÕsC£Ð[±Â2N {'m´´2.d2 {#§2Bý8Ö±pCd2N"=+°Bý+« ±pCd2N"
WBº {Ð.Ö´Õ¯+«s ´vLs4r¯CØd »+rK¯§24r {#§ +°[´Õ2]£=2Bº TKa
{#§2Bý=u±paz2N"A[+«-¯ü-¯ÕsCdÐ»qA¼4+°±paz2N'm´´2.d24B-u|4
±pC¹2N-+°Bý|+±pC¹2N
WØBº4a {4raJa.Ö´Õ/A³ua`¢¯aØ+«aùqN»2»¯+[ .£yaz L
'm´´2 .d2»2 »¯ +[ ]y£wa a"
WBº£d£¯Ð.dyāÖ ]A+rµÓ»m´´2.d2-»»2¢+°[´Õps2N
{Ð;+°Bý» ¯Ð.dyāÖ K?« Bº4¢+«N4r {-´{BºKÅÓ̧¢KKBº+°[´Õ2]2N-2Cd
mCd2.»Cd {Ð[>24rwa2Bº -dØ£"+rqA¼ ;BºÃJA¼+« ¯s {Ð;+°Bý4r» {2?u {
-u|4µÓ¡A¼¤ám_³uj¯Õ§ ¯ d2¢-»+° a±ĀüC¹+°[´Õ2]£m´ÅÓd 2¢;+°Bý4r» T\H
{2?uBº
WØBº4a {4raJaÖzCds2¯ÐÁ¼©Ā§2Cd2JA¼ 3Aÿa´Bý ¯ Aÿ£üu+¯s£a
£l°× ¯´Õs ]y £ m´´2.d2 z[\ ±paz´{Bº T\H £ÅÓ¸+« m´´2.d2 ü4r»
+°[´Õps2N-u|4m´ÅÓd¯ d2¢4B+2Cd 2N+« 'm´´2.d2+°[´Õ¯s2A¼2?ua£"
WBº'm´´2.d2-[.Ö´q4rKm´´2.d2+°[´Õ¯s2N=2A¼+°2!q= Lm´´2.d2£LA»
4A62A¼¹±Ā0uØ2¢»'Td[u4rT L2.£
µÓ¡A¼¤á Cdj JA¼ T asa´24r ¯ ¯sÁa£gü+°[´Õ¯s£az +°+° ' +°[´Õ2.d#2
-2C£ ¯Ă¢+°H|43¢.dÖz+°´ËHCd»= L3¢.d=u {2!q£L¯Õ§-u>a4Cd
{2#2N;++°BºCd3¢.dm´+ra2'¯Õ§+« üÖ¯Õ§+°as JB» -[;+° ¯ÕA¤2Cd2
.Ö´Õ A[[a+° a+rü4r¯ Lg¯ s {2?uBº= L£A¼ Cd´ B[+«JüqA¼=2A¼+°2!q
¯aÐ» Á» Cd¯Õj
¯2ÿª CdØCdsÖCds»,
TAÿ¼d¦m´X AÿµÓy
|+C»¯2X¯2X|+,,[/¯µ¢¸
C£,,3 üCdCds Ð2¯a¹ÐCds2A[¢ -K¯2ÿªTĀsaz-+°Bº ¯2ÿªT2.d[TAÿ¼q z£az"
I-SERVE 168
[ Aÿq z£az"
= LA¼Õ§[_?«§£L+«-ÿª 2+°ü4Cd {2#2N+°+°£LA¼Õ§ al°û-T¯C£Øq
T\H£L+«-Tl°×2A»?«+ zjü+°+°£d£¯ÕA¤2C£üÖ2#Xa4+°-¯¬i üCdC£s
Ð[´#§+¹
a£ 3£Bº3TAÿ¼24rKl°×/Á»µÓ2.»µ4rKKl°× uÏ2+°ü4qA¼:£ÅÓ P¸'
>jÖXs P®3m´µÓq»¯s£ {
+rK:´{Bº£/Á»µÓ2´ËH2]2NKl°×U j+«süDÿ2]2N:+°3[a£Ð`¯ÕgX¢¯Õga24r
{2Bý±pCdCdküA?«±paz {2#Ka£ uØ[Aÿ¼aj24r±ĀH2.d
W ³uL¶-u-»¯L+«3+rµÓ22] a¹ĀL´{ Õ§ l°×L¯Õ2NA» A¼2A¼ÿªü
mÖ4raz¯ÿu¯A¼ü W ³uL¶+« a¹ĀL4a´v>.»µaA¼µÓaAÉ¼Bºa£ zBºü+°j`Bº
TµÐTmCdBº£aA¼BºÖzA¼¬i£a2C£ W ³uL¶[´L´LTAÿü¯sX2.£a
4 [+°:+°Bº1a£ zBº ?u¸Bý #ül°ûÿ4ª QÙCd -AÿØd2] a¹¸-aBº
?u¸Bý #ül°ûT¯§Ö±pH+°ü£azwa2Bº.¹?u¸µ¢¸+rü»a4r {£

©p§Ö³u¦- uÏ2Cü\±paz2N

¯ÕgC¹¯Õj4Cd¯2A»³u¦ff¯2A»³ÍüIL±pdaz

+°L Ø .d2Cd ff {Ð.Ö´Õ!q̧.»Ās[/¯µ¢¸ 2?«Á¼4 .£yāü

wa2Bº.¹?u¸ ¯ »
mµ¢Cd2A¼a3TAÿ¼24r32A¼2 Ø+°s2.»¯s {2Bº4r W ³uL¶A¼µÓaAÉ¼Bý 2+°.d¯Õ
³Ía£ u»A2Cd m´ .d2>L\Cda£Cd mu³uj` ´v>.»dHA[ ü¸ ¯ ¯s µÓ¡ÿuü

+°ü4C£az+°l° {Ð3´[.» ¯su42#2Nff-[.Ö±ĀBº
A¼¯aAÉ¼Bº ¯|a -[ a£>Ø2¢ 8Bº a¹$ü /CdĂ 2 m´+°?«2] mu³uj`ü|+ +r+° :Cda
a£kül°ûQül°ûA¼RCdül°ûl°ûB¯2Cda `ü¯C£a£üA£üdAÉ¹]Cd24r[aÐ³Õu2.£Bº
m42AÉ¹´¯2³Ía2
4 [+°:+°BýC¹£Ej+« ³uL¶a]2.dA¼ü.dl°×m42AÉ¼2´vwasi2N6C»4m 2AÉ¼m±Āa2ÿª2¢

'm42AÉ[= a= L+«.Ö±Āa¹¯]¯s 4aá2á£m´Ās a´24r+[m´Ās ü
.»¯Õ {£a£?«[ P¸-¯2Aÿ2.»¯ÕA[C¹±Ā#m42AÉ¼m´µÓ2¯m42AÉ¼m´ .dTNÿK
l°ûB+Nt4rm´Ās .»¯Õwa2Bº¯aÙü¢'m42AÉ[´vLs4r z\2.d¢Cd£Bº3TAÿ£[
¯2m4³u24r4 [At2
£Ej+« ³uL¶£d£ÿªaAÐ u1a£ .d2mA¼Bý+«U j+«s[+°H\2] W¢Aÿ¼Kl°×´vLs4r
T[´Õ2.£Kl°×l°ûB uÏ2+°H\2N6C» P¸ÿ¢4r¯+«s¢´Bý' uÏ£[.ÖBº4#§+¹l°×A[[
+r±ĀBº+»uAÿ¼ØCdKA»
' ³Ím42AÉ[±Āa£d`.»¯Õ £m´ .d2.»¯Õ £.»az2]£mĆd üm£az2]Ö4Øül°×
:]y£¯ÐaÙ´Ëü2üDÿ¯s2N'´ü[©Ā 24r.» ¯s Ö+°24BüDÿ¯s2N
´vaÐ2 z[¯ÿª¢'Ö+°¯2³ÕuCd»T[´Õ2]´{Bºm_³ujA» {Bº¯Ðd24r3ü+«2]
' ³uL¶£l°×ü-¯C£Øü+r {ff-[¯Ðd24rm´+?° «2.£Bº

I-SERVE 169
ÿªaAÐ u3¯ÿª¢TCda£C»-4¯sØ ³uL¶'m42AÉ[CdWØBÖi¯I+°k ³uL¶+«
/ÁW» 2.£Bº
a+°´{Bº-L§»T-» ³Ía£$[©Ā zBÖi.»¯ÕCd´¯Ăl°×Ö]yA»2» mA¼Bº-Cd[[
£A¼4ÙL+« ´2´Õ2.£Bº»-Cd[+«'m42AÉ¼2/Á»W2.£-Cd uÏ¯ÕA¼¤BÖi£Bº
3 Cda£Cd -Cd Q[[ ;+° -´Ăa¯ m¯Às+« /Á»µÓ2 .»µBº 3Öl°× l°ûB uÏ ¯ÕN¤
+°H\2N
-\»µÓ¡ØBº-»4³u¯gBº+°aj uÏ£ü¢8Nm´µÓ¯s »¯2A»³u2¢´Bý+#§T?uÃBºCd
Cd +Bºl°×+« ' m42AÉ[ /Á»W2.£Bº A[ ü¸ -Cd[ ¯2A»³Íü ´vLs4r Cü\ uÏ [
±Â2ABº
¯I+ùNWØüCd 4a {ül°×Ā©Ā§24 2A¼£ü.»µa
dCdĂaÐ2<HÐA¼2m_³uj
Cd> u[X.d¯ā#,
mµÓ¡C£Ø³ØQaØC»ĀT
Cd¾¯ijm_³ÍjCdj» ¦,,[/] L¯aÙ] Lµ¢¸+°2
C£,,.ÿ£2A¹4Ø´[Cd s¢
¯aÐ2<HÐA¼2m_³ujCd>u[Xµs/±Ā¯ÀCfd f-[ {2N-2!q'

+°[´Õ2.»A¼µÓØ2-2C£ám_³uj»=2A¼+°2!q:A¼2C£A2?¢¸2.»´{BºC¹2NA2?¢¸»üazps2N
A[ q̧UTps2N-2A¼.»CdĀAÿ¼l°×Bº3m_³uj»»-[µ2CdBÖi/±Ā¯.ÖdØH-[-ag2
3TAÿ¼24r¯§24r[a´Õ2´_BºCdm_³uj¯Ða´Ö£l°×-4rmĆdØ+.ÖiCd£Ø2A¼´ËBºÖi
£l°× Āa 44r+°
m_³Íj2A¼2á ¯<A¼2|+ ü2 uÏ Ls2
A¼Ð2AÐICd244 ¯A¼µÓ2CdCdsÐ ĀØNü+°Ø,
8+°2[CdØ2T ü .dü2¯aÐQÿĀ+«ÿªCd2
ÿu£ICd2mX4à³uÕ Cd21 W2C£¦¯j¦,,
4 [+°'µ¢¸+°2 ü2¢] a {2N:N4a¯sX4r¢+°2¢m´¯ÕA¼¤Ö {2N:+°Bº
W ¯sX4r {2N £Ø0uØCd Q[+« £Ø0uØ2 .»dqA¼ 6£ µ¢¸+°2 4Ń +°+° ¯aÐ
4a 2A¼24r'µ¢¸+r[¯ÀÐ+°L¯s-ag2m4³ÕuAt2
m_³Íj2A¼¯Ða´{Bº¯a¹ÐCds ¯<mÁCdµÓ¡A¼¤ uÏ¯Ða´{BºA¼Ð2AÐül°×-ICdBº
3+rµÓ2u4r8Q-2#[£Bº
CdCdsÐ ¯ÕfÖzA¼¬i ³Í£+rØül°×á ü+°ØÖ-ag28AÖiC»

{A¹ -N -az£Bº 8+° ¯Ða´{Bº [CdØBº µÓ¡A¼¤Bº ¯¯ÕgaBº -2A¼L _A¼¤ül°û Ā+«
-az£Bº8_N¤+-2A¼[£BºmX4` züq[£Bº-az1 W ³uL¶+«Ā©Ā§24 2A¼2
.»¯ s £ z
I-SERVE 170
[a£Ð`¹Cda
s £a¤ ¯Õ2³Í ¢+° z
-¯E[a£Ð`m´+a° ` /Cdas £a¤ » ;+°¯Õ2³Í ¢+°2 2?«N[ u[+«/ÁW» 2.d ü¯ÕTd 2
-2C£/´µÓ m´+a° ` 2C¹»´vaw ±si paz2N3 #3m´+a° ` ´{¯Õ2³Í ¢+°2¢m´ĀsT2.dl°×£2
4B
6£¯|am±Āa2ÿª22S/´µÓ m´+a° `2 al°û=2Cd m42AÉ¼2>L\2A¹:2.dT2.d
-2Cdm42AÉ[»üµ¢¸+rH[a£Ð`m´+a° `24r H.£Bº ³Í+°TA[ P¸wa2Bºÿu4rü
.»¯Õ ´va£Ða¤ z/Cdsa£a¤ z-£Bº
[ u[+«´va£Ða¤2] a¹¸´ËümµÓ¡X4B.Ö ´¯Õm42AÉ¼2´vasaz±paz2A¼ÿu 2.dA¼ L+«
+°H\2.£Bº -¯ü a£ d`2¢ 4B dzA¼¤+r2Bº ] a¹¸ ´ËümµÓ¡X .Ö ´¯Õ Cda£Cd P®
/Cdsa+r2Bº =Cdsl×° #¸4r»:+°Bº 4B´ËümµÓ¡XCda£Cd P®/Cdsa£a£¤[a]2.£Bº
3´va£Ða¤2¢´va¹Ð+°sÖám_³ujCdC£s Ð»¯Ða´ ü+°ùA¼üAÐa£ P¸ 4?«§á]
ĀAÿ¼l°×üU j+«sA+r+Ā\2.d ü¯Õm´d` a£ÙüT´{ü24r Lk2.£Bº

6±paz2N z+«s .»y¯Õ2N:2|+ z2N.Ö ´2A¼l°×ff"-l°×»2A¼l°×JüqA¼ ¯Õ[ ü¢

¾´R®C¹+°AÉÖi±pCd2NUTCd2¢ mCd2-¯ü+°AÉ¼ ¾´R®C¹» m±Āa2ÿª {Cd2N-u|43AÿØXj+°
ĀAÿ¼¢ z+«s aÙ2CÖH¯Õ2Cd mCd2.»Cd 4rK+2Cd ¯´{m_³uj¯ Nÿ -2A¼#2C¹4rK+°AÉ¼
z\¯Õ±pA¼3 Ø+«s:2+rUT2.» {2?uBº£Bý+«3+°HA¼´{ü 2?«¯ ¯Øü {2Bº» {2?uaz
/Á»W2.d [Ö2#B» WØü¬BºA¼ {2#2N¯ Nÿ¯ÕgX[Qae+rü2[ü Kd[m±Āa_µ¤ } 2
T\H {2#2N
:u2?«¯2+°?uü¢¯ Nÿ¢2]_d#l°× ]yU jl°×Bs º =u {2?uBº"=u {2BH"
3 ³ÍCdjBºCdm_³uj d¯ÕgX[[ü¬#§l°×»TAÿ£qT?«":NCÖHd+°±pC»m_³ujTA¹ØÁ»µÓ2
´vasaz#§ +rA¼
A[+¹¯»:2.dT2.d»üµ¢¸+rü/Cdsa£a£¤[|+?uaz2.£Bº ³uL¶Q[+« ´{£N4r»
´va£Ða¤2 ] L¢ W TµÐTmCdHA¼ta +°H¯Õ ´[4#§+[ 1a£ zBý ¯ Nÿ[ .ÖBº4?u§a[
.Ö±ĀBº1a£ zBý+« :2+r.£um±Āa_µ¤ } 2 {2A¼[3azA¼at u³Í#24rm´+?° 2« .£a¯ Nÿ¢2]
¬i?«+« ]y1a£ zBº4BA[-2Z+°L2] WB ýÿu£[3ÖN2]¯ÿª¢l°ûay[ {
:Cdamµ¢Cdüuÿª2+¹¯2CdCdsÐTd üÖ a»Cd ÖzA¼ü¾´?u§Bº
WB ºm´ùR+r_A¼¤BÖi/±ĀAÿØdzBº3d3Ö a»CddAÉ».dyā4rĀ4KdqA¼
´vaÐm´X±ĀNCd Tdü» :´{Bº U jl°×sü A¼Õ§¢2] ¯ Ðaz2] .d´?u[+« ' 4¹Õ[
3d£Bºl°×£Bº
CdCdsÐm´X±ĀA¼m´m+«dümÁÿ24r£ü4
(i)CdA¼4Ùal°× ]yÖ4ØBÖiWØBý-aÎCd4 [2]£Bý+« ¯L±p»VX4rTd m´X±ĀA¼
.»d #2Ā Ø24r/´[CdsüN'Á¼¤X
(ii) Cd m_³Íj2AÿªX¢ C»H±pCd 3 32A[ ±Āa µÓØ2C¹ Ø+°s2 .»d#2 :N
- Aÿ¼CdZCd-©Ā§ m+°ZCd 2?«£?« aÙ2
(iii) m´X£A¼üABºül°×Cd WØü´Bý±p+°2B[ü¬#§l×° 2#£L+«Td ¢Aÿ¼ .»d #2
I-SERVE 171
1µÓ2+°aÿu©ĀØA¼ü aÙ2:A»
(iv) =l°× ±Ā2BýCØd 2q[£L+«4BTd 4r³u+°H\2.£ü»CdĆ¹¯üÿª24rTd
m´X±ĀA¼.»d #21µÓ2+°aüm´+°a`m42AÉA¼üNamC¹
Ö4£Wµ Hih ¢Tµ} » T#2!q-N'£ü4m´m+«d ü¯ 2Cda2 4r+Ā\¯2s N
-2A¼+| £Ej+« ³uL¶ a /Cdsa£a¤2¢ U jl°×sü A¼+¹`22S Td 2 ÖzC£s[ Cd»
¯Õ2³Í ¢+°2.»az2.£Bº'¯Õ2³Í ¢+°£[.»¯Õ2NĀ+rCds4r1a£ Wdz4R-2A¼|+
£Ej+« ³uL¶:+°Bým´X¯aÙ ¢´{a+s .»µBºm´X.¹?u+Cds Öa´{üÖL´Õ2.dÖL´Õ2.£Bº
: K´{al°×sü+[J?«[ NH¾´?«§ z2A¼l°×±p»£Bý+«_BýA¼4BA¼+°A¼[4?«§4rX?u§Bº
ÿªĀj±ĀØ±pX£Aÿ¼ ¦[/¯aÙ µ¢¸
zj2A¼4rU j+«s ü¸ĀAÿl¼ ×° BýµÓVa2a£H±pA¼[ a¹ĀL a¹m´m+«d ¢[a´Õ2.£Bº
3Cda£Cd+°ajC£Ø42+°£¯2¯+«sC£Ø42 z<Ø [¢Nÿ2.£BºA»CdÀk2ÿu £Bº
Q[+« :2mNd [m4³u2 -³u2+raC£Ø42 .£u z<Ø [ .Ö´{ Cd A[+« a$ {4r
TAØAÿ¼a¹±Ā0uØ » ]+°AÉ¼ .Ö´ÕA[¢Cdl°×4Á a KdzBÖiÿªµÓ¡2BºÖ \m´¯+«s[ a¹
ĀLCÖ.£yBº
6C» ' :2mNd [m4³ÍA¼ül°× |+ ü2 Ćdÿ ª d A¼ü +ra`2 +ra£A¼K m´´2 .d2¢
µÓ¡A¼¤.ÖiCdØ2Cd´ÕC» a¹?« qA¼» ¯CdØA¼ac2AÐa£A[ĀNÿ2.£üKT L¯sA[+¹¯2¢+°
m´¯ÕA¼¤Ö >Bº.»Cd Tÿu4r[ CdBý]¾´!q§µBº Q[ L2Cd 4?«§á.»2A¼+¹¯2 :2mA¹±Ā0uØ2
-`4abā2¢m´´2.d2+°AÉ¼.Ö±ĀBº
¯aÐmCd .ÖiCdØA¼ac2 >a4rü2!q ĀAÿ¼l°×Bº uÏ[ +r£H 4rK uÏ_2Aÿ¼ { +ra£A¼£Bº
uÏ[+« /A³ua`4r 2+« -» ¯mAb³uj`Bý ĀAÿ¼ +°AÉ¼ .Ö±ĀBº '+°AÉ¼¢» ¯2»A¼ÿu
£¯+°ü3 a`µÓ+«sT|+´µÓ+«s 2?« ±ĀLÿuÕ+° ÁüT L2.£Bº
:u2?« /Á»µü 3Cdj uÏ¯ÕA¼¤¬i 4a {q .»d4üaK +rK 3 4a {ü -´?«|+
Ø ³Ía£ICd ¯ÕgX+« .»a£a +°+° £a ÿu4C£Ø4ü+°` -» m´m+«d 3mµÓaz2] A[ AÐa£
WØ¢Aÿ¼ .»ĀsaK £L ¢Aÿ¼ü m´+ra2 _2Aÿ¼ »N -¯CdØ» 6£ WØBº mCd2 ĀAÿ¼ .»¯Õ
Ia£üK-»+° dzl°×süC¹[a´Õ2.£Bº:+°B» /´µÓ m´+°a`2¢[
a±Ā¢+° Āa£ffü»
¯ÀÐdĀ2|+X+°Áü a¹ĀLCd {Ð+.£yBº
'¯2A¼a£bā»3¯a£4rI¯+[CdCds Ð uÏm±Ā´Õs+« 4a {- ¯a»4r[ z+«s -»N
4a {üm´ĀN ¯s .»yN+rA¼[+«.Ö±ĀBº+°+°WØBÖi£Bº ü+r ØA» C£a£Aÿ¼ü
[ -³u2m4³uÄ±Ā¯ m´m+«d¢ CdCsdÐ £[ ¢Bý2] Öia£4rØ[ ¾´2.d+[ z+«s+¹¯2
m´dX2.£ü£Bº
'´Ë#§2¢»AÿØm´m+«düÖ4ÿªT+°ü] L+«¯ Nÿ¯ÕgX[;+«2CdT´{ü24r
T L2.£Bº
.£u 2NĀAÿ¼l°×ü'´Ë#§2¢» ¾´BºA¹ ´BºCd {2?ua4+°:+°Bº Öia£4Ø´{
ÖmLCdü4L2]mĆ»Ø+°T a`.»µBº
:+°B» £¯ü _u[_?«§ U {ü¢ 8Bº a+rü£a£Bº ' T a` ¯2A¼abā2¢» '
/Cdsa£a£¤[+«+ü+°Öm´µÓ ]y2N
'>4Cd s TAÉØ"m_³uj¯Ða´ "ff-[Q[´LL2.d#2

I-SERVE 172
+¹¯» >4CdsTd2¢ {2B»A¼Õ§ÿqAüT L¯sĀAÿ¼l °×BýA¼Õ§¢>4Cd sTAÉ¼Ø-K¯ÕA¼ ¤Bý
A¼Õ§¢ -N m_³uj¯Ða´ K ´L©Āa2 .»µBºQ[+« A¼tCds4r >Bº.»Cd Tÿu42 q» qA¼K
¯aÐ .ÖiCdØ d»Kdz+«s á2áC¹[a´Õ2.£Bº
:A»Td[+°AÉa´24rm´X±ĀN2.d#2+¹¯2±Ā©Ā`¹±Ā0uØ »][+°AÉ¼ WB º
CdĀÐÿª 2¢2SCÖ]y.Ö´#2ÖzA¼ü¾´?u§BºQ[+« +Ā\2´{4r»TAØAÿ¼V.dLmCd>Cd
.»µBºa£X+°Bº´{¢A\ {3Öm_³Íj2B[+«+°H\m´ÅÓd[3¯a£4rI¯+[CdCdsÐ$Ïü
A¼Õ§C¹Öi uÏ[+°m´ÅÓdKÖ4$ÏüA¼Õ§C¹m±Ā+°X+°m´ÅÓdKT´{ü24r Lk2.£Bº' ak
CdCdsÐ.da£yCdj+°24rBý´Õ+°AÉ¼¢£¯Õs+°£A¼<2Bºl°×4B.¹#+°H2.£Bº
:+°B» ;+° +Cds Öa´{ ÖL´Õ¯s ¯Õ§ m´Å
Ó d ü ¢BÖBº¸ 2?« K -T 8+°+rü2¢
¯ 2Cda24r Ā\±pCd {2?udK ¢Nÿ2.£Bº -2C» +rA¼ Cd2mCdµmĀsü¢ .Ö ´ +rÅÓa£mX
ÿa¬i {Bºÿia¬ TÖzA¼i¬ A» C£ asül°×CdCdsÐTA¼ØC¹¯ Ðd2.»¯Õ.d´Õ2.£BºA[+«
W ¯acff
-» áC¹;+°_24ra´{Öa\.£yBº
:N4r+°
¯Õ§¢m´X.¹?um´´2.d»ff-» T2Cd m´X±ĀA¼.»¯Õ;+r+° m´´2.d2¢

a£ ù¯aBý.»X¢a£ zB»)Bý±pdBº£Bº vÐ»a£ Wü =¹Āa¸´{?u§ £Bº
CdCdsÐA¼Õ§¢-¯¬ a´{#§qA¼£Bº
Q[ [a´Õ2.»2A¼+¹¯2 ´vaÐ2 m´ÅÓd m+° ü .Ö´Õ#¸4r :´{Bº CdCdsÐA¼Õ§C¹
Ö4A¼Õ§C¹¯Õ§m+° ü Lk2.£Bº
:2CdĀ2|+X+°.day>L\£+° P¸±Ā©Ā`¹±Ā0uØ2¢[TAØAÿ¼V.dLmCdC¹ü2w++°ü´{Cd
Cdl°×-´?«¯güA»³u 2a£H±paz2A¼K:´?«+ Cdl°×¯güA»³u2q»qA¼K3dWØU {ü
+°ajµ}©Āü_?«§ £ÅÓ®l°×Cd+°[´Õ¯s£Km´+°?«2.£Bº
+r4r'±Ā©Ā`¹±Ā0uØ2 ü¸ .ÖiCdØ2;+°!q {2A¼K¯Õ§ m´ÅÓdü- uÏ+°HC£üK
C»H2N6C»'- uÏ2-TA¼ØÖz+°¯Ða´» T?«-»NCÖHdHQ[m´¯+«s´vaÐ2/´µÓ
m´+°a`2¢4rNÿ.dLmCdA¼4Ù|a ]y2N-2Cd+°2!qT¯§24rA[C»üy#2+¹¯»±Ā©Ā`¹±Ā0uØ2
Cda£Cd QaeÖT´WyA¼±Ā0uØ2 ]y2N
:2A¼¢+°AÉ¼¢+°AÉ¼4rCTjN+°AÉ¼ü¾´»¯±paz {£az
(i) T´WyC -» a£$-\A» {Bý a2 ü¸ ü4aT´WyCdüs 4r L£ü4Nl°×ül°û
ÖR®-TA¼Ø-2Cd.dAt [3a£#´BºÃ+°AÉ¼;+°?«
(ii) £ÅÓ®¢ ;+°Bº qBý>ÖjXs 1a£ ¯ÿª¢ [Õ4r L Cd ±ĀCd -ÿª£ü +[
Ö a»¯l°×+°AÉ¼ ;+°?«
(iii) ;+°a£+°¯Bº;+° ³uL¶µ±Ā[+«4wai3+rµÓ 2CdµÓ Ö»ül°×a£H´BºÃµÓ¹±Ā0uØ2
;+°?«
(iv) 3 µÓ 2¢[ U {B» A¹Ö O2w+i ¢d£BÖi ;+° -BºT¢ ;+° ³uL¶ WØL+°2 .»¯Õ
Ö4rÿuØ¯2.»¯Õ+°AÉ¼ ;+°?«
(v) Q[¢ -2Cda£bā424r 3d £Bº¢¸ ¯2.dL2.» U {ü -ÿª£ü T L2.d#2 AÐa£
um4CdĂÐ´¯´{süTAÉØ¼ C£ÐKTa£#aCdC£sÐKm´´2.dTAÉØC£ÐKm´X±ĀN2.»Ö4.daØü
+°A¼É ;+°?«
I-SERVE 173
(v) ¢d£Bý 4a {4rLÿªTØCdAÉ¼ ;+°?«
(vi) ¢d£BºE¢±Ā0uØ2¢[¯Õ2Aÿ¼a£$4r´{#§¢»ÿªTØCdAÉ¼ ;+°?«
(vii) T´WymA$l°×qBý>ja£ ?u+«Ö+°4ü+°AÉ¼;+°?«
(ix) -TA¼Ø-»N-¯üq» qA¼[-Nm_³uj»KT L2.» WBý dz+«s á2áü+°AÉ¼
;+°?«
'CTjN+°AÉ¼ü>TH+°AÉ»'/Cdsa£a£¤[+«|+2mA¼D2A¼ {-2A¼|+Q[+«Ö+ru z2A¼
4BĀAÿ¼ .day q>L4raz z\2´{¢ W ³uL¶:2mNd>Ö±Ādü¢Nÿ¯ s um4CĂd Ð´
¯´{üs » - ¯güá¯a ¯2+°a£ü£Bº
Q[Cda£Cd'/Cdsa£a¤2¢[wa2B¹¾Á¼t+°AÉ¼ l°×2A¼A¼2C¹±Ā0uØ2 ]y2N[ u[+«
:NA»µÓ+ruü-¯C£s Ð[[a´Õ2.d#2+¹¯2:N a¢ ]yE¢±Ā0uØü `¹±Ā0uØ
62A¼¹±Ā0uØ.dB¢±Ā0uØ£ü¢[+[+[´Ë ?u§ü´vü4rI¯+[+Cd4s r-H¸´vü q
6£¯|a+°AÉ+°Aÿ¼ Öi´{`« ü¸.dayü¢+Cds-2µü»ÅÓT2´{ ü¸:N[2Bº+Cds+°A4É¼ r+°[´Õ2.d#2
mCd»4r+°'Ö4£W mµÓ `2 ü¸ ´L´vak uÏ2+°ü4Cd2A¼[[a´Õ2.»2A¼l°× 2]
/A³ua`4r[H]2N
:+° W ³uL¶ .»dA¼ü.d+¢Aÿ¼ ] L+« ps2N-2A¼+°» 3d ¯aÙ2S
¯aÙA+rCd¯ÕA¤2C£[´{aAe?«2] ¯aÙü¢-»+°[aÐ.d£ü´L©Āa£ü.»¯Õ
.d´Õ2.£Bº ¯aÙ¢Cd» m´µÓü»¯Õ1a£ zBý.»Cd ¯ Aÿ¼£ü.Ö´Õ2]WØ´V+° .»¯Õ
.d´Õ2.£Bº
:+°B» µm¯s£Aü -üC£Ð[ =Xs.d´{Cd µmĀsüAÐa£ uÏ2 üDÿ2.d# »N -BºT¢
+°!¬§ü+#§l°×»£L+« ]2C£ `«Aa+°#2 2?«A¼£Bº
Q[Cda£Cd4a´v u´Ë#§2¢-±ĀaTd[mÁ¼Lc2] W ³uL¶1a£ zBýJA¼
´{ Õ§ l°×a¯s¯ d2¢
:´{BºKw+u {2Nff"-[-Bý\CdCÐsd TA¼Øl°×;+° +Cds Öa4

CÖ.£yBº
6C» £Ej+« µhiH¢ T]mCd» T?2!q :2Cd +°AÉ ´vasaz£+° ¯aÙ 2]
¯aÙA+r¯aÙü±Ā# P® W1a£ züm´µÓm´X .d£üBý±ĀBº-2A¼¢m´ Ï´Õsa£$
+°AÉ¼-»+°AÉ¼+r[+°AÉ¼»4r+°1a£ zBý+Tk Ls+ Aÿ¼Ø a¹>jA[¢3UT WBý+«
WØBÖi CdCÐsd .day .»d ?uK4B.Ö´Õ 2.£Bº
3Cda £CdÖzCds2m42AÉ[Ö+°Öai £4Øm´+a° `m±Āa2ÿª2¢= wa L á¸ m´ĀsT2.£B¹
3£Ej+« ÿªaAÐ>-4¯s Ø¯I+`-L§»T-\»µÓØ+raùØA¼üC¹-¯2Aÿ2.»¯Õ
]#§] a+« ám_³uj Āa2C¹m42AÉ¼´L¯ ´Õs .»µBº
³Í¯Õ2³Í ¢+° z

'TAÿ¼24r[a£Ð`m´+°a`´{/Cdsa£a£¤[¯Õ2³Í ¢+°2.»d#2AÐa£'m´+a° `
2¢
+°AÉ¼ü+°£.dayü|+m±ĀAÿØ2: Ð_Bý2A¼[C»üC¹2N'.da£yQm´£³u´{;2´{Â2´{ü
4 [2.d#2 ü¸:Cdam´+°a`ü+°£am´+a° `2 L2Cd/Cds Nÿ+raü+¹¯2/A»tW2´_BýA¼[
I-SERVE 174
4BC»üC¹2N6´?«+£Ej+« ³uL¶ -¯Em42AÉ[ Aÿ¼Ø Nÿ+raü/Cds Nÿ+raü4r
|a2A¼+¹¯2a±Â2N2.£Bº4+°ÖzCds2m42AÉ¼2¢[m´+°aùü¢CdCdsÐ424rm´£³u2Ā\
IaCÖü|a0u mCd24rm´ĀsT2.dl°×2A2
(i) ' m42AÉ2¼ Öia£4Øm´+°a`2C¹ m±Āa2ÿªÖ2N Q[¢ 1a£ zBý+« +°H\ ¯³u>Öia£4Ø2
Lk2´_Bý2N:+°Bº Öia£4Ø » -2µ[
- [C£Ø[CdØ ¯sT»+° z3:³Í zmCd´Ëüÿ¢4Ta£4 z:XX+° ' z z+°CdÐ z
-»£ü4-2µül°×ĀAÿ¼.dCd§d¯2´Xs+«mÍ+°4rm´X±ĀN2.d#2>L\2N
(ii) Q[Cda£Cd z zl°× Ø ³Íam´+a° ` 2
;+°Bý+« Im Ö|+.dyā +°H\2N -u2?«£Bº =u UT2.£H" =u Ø ³uL2.£H" =u
ĀAÿ¼ÖzA¼ü¾´?u§H"=u+Ā\2.£H":u2?«TdüĀ Ø24r8»A2Cdm42AÉ¼
´?«§2.d+¹A¼:+°Bº£Ej+« ³uL¶ mCd2Q[+¹¯2;+°¾Á¼t m´+a° ` »|+?uaz2.£Bº
Q[¢ÖzA¼#TµÐTmCdB»1a£ zBý+« Td m´¢Aÿ¼.»At [ÖzA¼ü¾´?«§µÓ¡+°Ö Z2mA¼Býk
/Cds ĀAÿ¼l°×/A³ua`4rI¯l°×£Bº-Cd[+«Cd2mBý.»¯ÕCdCdsÐ¢Aÿ¼A[JA¼µÓ¡l°×Bý+«TµÐ¯2
+°ü4+°±p #2Cda£Cd>l°×Bº.»¯Õ¢Aÿ¼-»-2µüC¹+°AÉ¼ÖzA¼ü¾´#§Bº+rKTµÐTmCd
³uL¶+« ¢Nÿ2.d#2 -ü£# q+° ' ´[ £ ü¸ +rA¼q -+[ 3 ´[[ W ³uL¶|+
-´.Ö±ĀBº
W ³uL¶ 3L C»L /±ĀAÿØdzBº 3d ;+° m´ùR+° »¯+[ Cd m´ .d2
m±Āa2Dÿ2.£Bº
3dTNÿ[Xa¯L2]´{a+ra£[+«¾Á¼t´À#»¯Õ uÏ:.£yām+«d ül°×¯2A¼mCdd [
á¾´?«§ ĀAÿ¼ .»¯Õ Ia£ü[ +« .Ö´Õ z zl°× {ü +°as£Ø[ T¯§24r [|atW2] »A2Cd
TAØ Cda`2C¹'m´+°aù[ z\2.£Bº
(iii) Bº N/CdXs m´+°a`2 WBý m´¢Aÿ¼ m´ùR+° CÖiXsVÖ´[Cd s¢[


» uC£[U [s
dmCdds ØDÿ¯2TµÓ[s
CdmA¼b³ujff
'A¼µÓØm´´2.d2-2C£=+°Bý2S/Cd {C¹2A¹A»[JA¼ 3Aÿa´Bý UTps2A¹] L+«
A»[¢+«m´»W2]üazps2A¹-A»ám_³uj-»£+°Ø2JA¼3Aÿa´Bº¢C¹2N
-2!q>4Cd s zÖ +°/CdXs¯ÕXg üdü´LMüJA¼3Aÿa´B ýBº ¢C¹2N3/´[Cd s ¢
'£+°Ø2Öz+°C£CdaØ2=+°Bý+«±pC¹2A¼2!q-¯ü/CdXs¯ÕgXüdü»»q {-[.Ö´#2
A¼4Ùal°× ±pC¹2N A[+« -4`24r» ' >4Cd sl×° /CdXs qA¼ -[ [a´Õ2.d#2 +¹¯»
W ³uL¶ /CdXs m´+°aù[m±Āa2Dÿ2.£Bº
' m´+°a`2¢ +°AÉ¼ü +2.Ö2 =l°× z2A¼4r E¢±Ā0uØ2¢ ;+° -BºT¢[
´vL4Bý¾¯¢»;+° ³ÍĀm >Ø2:TBý {2A¼[3a£>Ø2¢[;+°4N¢ a¹m_³Íj2Bº4¹ÅÓ»
:TBý {2A¼[a¹$¢¸» ¯2 CdĂa£ü:TBý {£dK 2 ü4r-l°×2##¸4r
>já2áüK+rüm+° VX¢Ā4 ü¯Õ´[qA¼KT2CdT2Cd [a´`ü.»µBºQ[ ü¸
I-SERVE 175
A»µ+Ó ruüwa2Bº-¯C£Øq[[a´Õ2.£BºQ[¢m´ĀsT2]¯Õ2Aÿ¼ a£$+°AÉ¼ P®[a£Ð`m´+a° `
/Cdsa£a¤2¢+Ā\2.£Bº
3Cda £Cd´TmCdÖ TÇ]+ra£+°¯ À .dLmCd¢>j£µüwa2Bºÿu q¸ +°ü4C£d[
C»uyBº:+°62A¼¹±Ā0uØ2¢¯2+°üIm Cd+Cds+Cdsm_³uj2Bü»¯Õ§.»d 4üA¼£Bº'
+°AÉ¼Cda£Xm42AÉ¼2¢.£uĀa¸ /A¼³uL2.£Bº
3 Cda£Cd ü `¹±Ā0uØ2¢ m´´2.¹CdXs -2C£ ¯Ă.» ¯ 4raB mCd» -K '
m´´2.d2 -2C£ ám_³ujl°× T as a´24r 8aBý2A»K [a¶ .»µBº ' AÿØ¼ ¢» ĀAÿ¼
TAÿ£ü - uÏ ÿªT+°ü uÏ ÿªT+°ü 4B T L2.£Bº ' ¯´s uÏ ÿª T+°ü
m´Ās /Cdsam42AÉ¼2¢4B.£u.¹#¸ ]y2N
3TAÿ¼24r>4Cdsl°×/CdC»sqA¼[[a´Õ2]£+° W ³uL¶¯ÕgXm´+°a`2¢+«ÖÅu®Bº
(iv)'¯ÕX 2µÓ¡m+°l°× aBý+°AÉ¼C¹m±Āa2ÿª {Cd2N:N/CdXs=+°Bº>L\2A¹CÖHd[
g m´+a° `
µÓ¡m+° l°× aBý >já2á.d´Õ¯s2N
3Cda£Cd A £Øü+°?¢±Ā0uØ2¢µÓ2_aBº»£Bý -¯ÕsCdÐ2JA¼ 3Aÿa´BºÃ -¯ÕsCdÐ24ü
A £Øü+°#ü>já2á.Ö±ĀBº
:+°+°A¼2_AµÓLBý+°AÉ¼¢¯ÕgX+«Jqq[ +rm42¢¯ÕgX»aa.dl°×AµÓa z[+°AÉ¼
.Ö±ĀBº
'TAÿ¼24r/CdXsq[¯ÕgX+« {2B»-¯ÕsCdÐ2mÿu2X>Ø»-[[a´Õ2]:+°+°.dl°× aBý
m_³ujTAØĀAÿ¼C¹ĀAÿ¼¹±Ādüm´¯+«sCÖ]y ³uL¶'m´+°aù[ z\2.£Bº
(v):+° AÖ i /´µÓ m´+°a`2 .»y¯L+« ³uL¶ CdAL |ayµBº ¯Ă-»N[H]
{2Cd +rü m´´2.£[+« £µÓ2 qA¼ +°+° ¯Ă Öz +° /´µÓ » m´´2.£[+«
/´µÓ £Bº]Cdsm´µÓ TAÿ£üa+°a+rü4r {2?ud#2+¹¯2>l°×Bý¯ÕA¼¤ZCd+°AÉ¼
_H.dm+° LsCdCdsÐ]2Cd+°AÉ¼m´³Í ¸A¼BýCdCdsÐA¼ac+°AÉ¼ .Ö±ĀBº
3Cda£Cd 4rNÿ ³uL¶ +°AÉ¼¢T2Cd T2Cd ÖH+°ü¾´?«§ dCdCdsÐT a`l°×1+ra2
.d?u§Bº [a£Ð`m´+°a`´{ /Cdsa£a¤2¢ T´WyA¼±Ā0uØ2¢ ' d T a`l°× [2Bº a´2
: Ð¢Cd:+°Bº +°AÉa´2¢ d[aÐ.d£ül°× -2A¼A¼[C»uyBº d¯Ða´»T#[
\2$l°×»A[+°£A[A##Öu4¹3¢]2.d+¹ #2 2]A¼[¯ü³Í:.£yBº
' d-» £ØNÿ+« Cd´ ¯Ă%Aÿ¼ 2#/Atül°×BºJCd³u {ØBºÖzA¼¬i£L+°AÉ¼ü
AÐa£ĀAÿ¼¹±ĀdüT>2Dÿ2]T L2.£Bº+r4rm´+°aùü z2A¼l°×Ā4Cd4QtĀAÿ¼
TAÿ£üT a`¾á4# 2'm´+a° ` 2] Lÿu4r¢¸T¯2§ 4r+°[´Õ¯s2N
(vi):+°] LN N[a£Ð`m´+°a`2Q» ³uL¶wa2Bºÿu4rü.»¯Õ´va£Ða£¤[ĀAÿ¼+°A¼Õ§C¹

CdCdsÐ´{µÓya`l°û/Cdsa£a£¤[¯ÕA¼¤A¼Õ§C¹CdCdsÐa¹ 2AÉ[+ Ö a»Cdl°û|+?uaz2.£Bº
´va£Ða2¤ ¢-TA¼ØA#?u[+«Ö4 uÏ£üwa2BºCd\ a£Ùq 2#wa2Bº a£Ùü
T L2.£BºÖ4 a£Ù[+«mÍ+°4rÿªµÓ¡2B¹±Ā0uØ£KÖ4 uÏ£ü¯ ÐdÖÿª+«s aÙ24r
W ¯ ´v u TAÿ£K uÏ a£Ù[+« m´X[Nÿ4r ÿªTØCds¢ >a4¢» ÿª4 QÙC¹Á»µK
¯ÀÐ+°L2.£Bº
I-SERVE 176
3 Cda£Cd µÓCdamQÖ±Ā0uØ2¢ U {ü;+° mÿu2X¢2] a¹mÿu2X¢+« m´d`2
.»¯s» {2?ua£Bº .dB¢±Ā0uØ2¢ ÿªZaAÉ¹±Ā0uØ2¢ dAÉm±Ā´s +rLC£Ð[
pA³ua`24rm´X±ĀN2.£Bº
3Cda£Cd1a£ zBý 2?«/Cds Nÿ+rL+« WB º.»¯Õ' ³uÄÁ»µ[CdWØBÖi
ÿªaAÐ$Bý 2?« Ā ØBý+« ¯ Ðaz2.»2A¼ +¹¯2 m´Tu´ m´m+«dü £Ej+« ³u|a¶
¯Ðd24r/Á»W2.£Bº
3Cda£Cd1a£ zBº|+ ü uÏ_ü2C¹»¯ Nÿ¢+«ÖR®±p #2TµÐTmCd ³uL¶m±Āag
»al°× W ³uL¶ 1a£ zBýk ¯ Nÿ¢2] _d#l°× I¯l°×a£ #2 -» ¯2´Ë#üC¹ a
´va£Ða¤2 ´vasaz2N
:+°/Cdsa£a¤2-2C£¯ÕA¼¤´{aA¼Õ§C¹áCdC£Ð[´{aj2.»¯+¹ #2+¹¯2+Ā\2N
3T a£ü:´{B».Ö´{l°×£24A
'TAÿ¼24r»üµ¢¸+rü¢T¯sCd24rĀ\ W¢Aÿ¼-2C£´+rm´ùR+°C¹m+° _A¼¤ Ö
[a£j`2C¹ /N¤§ m´Ö>£ü+¹¯2 ¯2+°ü ´vaÐ+°24r .»¯Õ ´{al°×süC¹ Öz³u #2 q[
m´µÓ üC¹Xa4q[¯ Aÿ£üC¹ĀAÿ¼ TAÿ£üJA¼mĆØ» +°mµÓAü¤¼ C¹;+°»A2CdTAØ¯aÐ ¯Ð24r
Ā\2N
'm42AÉ[;+°AKĀAÿ¼24r¾´#§+[ P¸ P® 2.» ¯s .£ü:2Cd+°£»|a
ĀAÿ¼ü+°aqA¼[ 'm42AÉ¼ ¯2A¼abā2¢» -+°Bº+°Bº ³uL¶ ¯Ðd24r .»¯Õm´X>Ïü ü
#ü +r {' m42AÉ[ÿª+«sC¹ ´L2¨ .»£L+« C£» ¯Ðd24r 4a {4r[üĀsK - uÏCd24r
aÙA¼ac 2 .»ĀsK £L[ CdL2´.» ¯ uAÿØ¼ Cd CdA»K 3d +° a`C¹ +°2A¼L+ :.»y
¯CdØ£4rt£üT
'a³uĀØ[4Ls2]CdCdsÐCdCdaüÖ'm42AÉ[[C£Ø¯2Aÿ2¢¾´#§+¹ #2:+°
uAÿ¼ØCd
1a£ z2Bº WBº
QÿaBº£Ej+« +°TdzC» ¢ dz¬i
Ia4 XIaü
IL]CdC£sÐag¯ÕN¤QmĆ[d BºCd
)2CdCĂd C
I-SERVE 177

YogaVasishtaHrudayamu-free KinigeDotCom PDF

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

YogaVasishtaHrudayamu-free KinigeDotCom PDF

Uploaded by

Copyright:

Available Formats

Ö4£W³uA¼d z

3AÿØXj+°TAØCd´ 4ü'ÖÆ¾¯i?Æ ±Āa¨l°×ü2A¼L+'+°T³uA¼d+° ü2

Aÿ¼ d´Ë`  I« £2 aAÙ V¼ c ³uL¶¦ff-£Bº+°Tl°×ü4aÖi +rRA¯£Ej+« ³Í+°T[4L2]

´A» ´Af» f3A¼+ ³Íÿu {Bº

´a ³u2¯ 1 A2A¼

C£CdaØm´+ rµÓ£Ø<Øff£u2?« L4$Āüm±Ā2µÓ¡ {4r

£Ø0uØ£üQ[+«¯2¯Cd2¢-»+° £Ø0uØ£ü/£d[m´¯NÕ ¤ /´?«+ 32A¼¢Aÿ2» mA¼ ¯a¯ Ð I

3Aÿ¼ [+°T acA¼ÕC§ ¹m42AÉü´LMH2.£q4rKĀ2m´Ad+°A¼ÕC§ ¹

'Ö4£W2§ 4L2]m´¯+ s« -¯üa£ d`2¢

3dl°× -2Cd 3¢.d ]y {2BºA¼ ff

-£´s £ ff = ±Â2AÖ -»ÿª Cd+rüm+«d {2N

 >[sff = z4#2qA¼ -[ as +rüm+«d ´A2¼ {2N

Āg´a zØXff = Āg´2Õ .d4ü Bº -[

Ö4£W ³uA¼d zff

ÖH+° µÓff[ W ¢[

¯+ra2ff ¯ÀCd ¢[¯+ra2 £Bawa2Bº; ´a2Bº;+°!q µÓ_t

3AÿØXj+° m42AÉü[2?«¢+« wa2Bºm42AÉüTW§ÖT;+°?« aBºCdCdCdsÐTA¼Ø

Ö4£W zffwa2Bº N£a£d`BºaBý+«CdCsÐd TA¼Ø

ÿ4ª  QÙCfd f J?«¢µm¯s£Aü {2Bº { Td T a` {2#2N J?«¢

A» A»£¯ ¯sU {ül°ûA¼¦<2±p»/±Ād2.Ö´{:A»£l°×

A[+«Bº4B 2º A»[+°d Ø"J4a {4ra

£l°× ´Ëu£ /´A»µÓ2

4aA»£´vaÐa£ d`2´LMü.» ¯s;++°ĀLa£ zBº

m42AÉTa£bā m+° ['m´+ra24r Lk2.d#2 ü¸ ¢?«£ÅÓ®+«8 [´Õ¯s2A¼2!q

¾´i ¯2´Ë#l°×+Nt +rü2Cda£Cd-L§»T-» ³Ía£$¾´A¼t£BÖi a£>Ø2+Bºl°×ül°×

³ua£>V¶Kl°×¯µÓVa24r¯ÐaÙ2¢[ ¯Õ2.» Ö4ØCd ]y2N+°+° 'A»

-dØA» A¼C£J¯ÐaÙ2¢ {2B»Tµ}©ĀqT?«"'ÿªT+°2!q¯ÐaÙ2¢ {4´Cd

a£ q2mA  {ÐCd´¯Ă¢ {£ {

A» A¼C£J¯Ða£Ù[+¹A¼2Bº2K+¹A¼2Bº2JA»»2mA¼Bý+¹A¼2Bº2-u2?« ¯ÐaÙ2£l°× A»t

:AÖ+° BýÖþ«@ a£$a£u_ff-+2#A» A¼CdÖ+«ÖR®>L\2A¼2C£

-\»µ¡Ó ØBºff-[;+°¯Cd aBº {2B»£Bº3d4³u¯gBº+rK[a2Cda2Cd´M cH4r

+ra`ØBºff-[;+°+Bºl°× {2B»£Bº£BºCÖHÖi£Bº] d¯Ă¢»

'Ö4£W2mµÓ `2.Öd Ø?u[+«

m42 AÉ¼ ±m ĀµÓ¯Øs z

-azC»=+°B¹¯ÐaÙ2¢ {£L # l°×¯V4rCÖHdA¼£Ej+«£?«Ā?« ³ua¶ü

£d£ ¯I+`u 1³uL 1a£ zBº4r

-dØ :´?«+« £l°× :2Cd d¯Ă

+°aj uÏ¯ Ðd z

-?«§¯I+`Bº+2Cd+rü2±pd+°;+°ĀLCd4a {4rwai-4¯sØ ³uL¶3mµÓ [+«

4a a£ØÖ+r[+«+r H¯Õ2N+°a£j"q+° uÏ "'wa2Bº£"Ja

-azC»K {J?«¢¸8N z<ØÖC»Hy.Ö´ 2#£ {:NCÖHdü2!q;+°+°A¼É .Ö_C£

4aA»£;+° m´+°Ja1a£ zBºTk Ls - C£a2-2#£a

a£ ua£ zBº1³uL- C£a»+[

)¯Cd a£K {[©Ā zBºk[4LÐ¯s£ {+°+°K {l°× aĀÐT-»

³uT©pk {Ð¯aÐ$ÏBº[4LÐ¯s£ {»¯ Nÿ¯ÕgX¢A»³u¯jXql°×2B

:+°¯Cd aBº¾´?«§Öz#§zÖ A¼?«µ´2 {2N+°AKl°×+2.Ö2 ¯´az£¯|a- uÏ2

4´£ÅÓ®l°×-üÖTdü ü¸+¹´ a£A¼¯2C¹ a£A¼¯< a£A¼

£d£  {Ð T»+«T +rK CÖHTCdl×°  £Bý u4r ¯ +°¢¸ü

'a£>Ø2 ü¸£l°×m´Ö>28T?«"a£>ÿ¢4rü=l°× 2?ua£"=2A¼l°×3ÿ¢4rü"

:2Cd+ 'm´´2 .d2¢´{!qA§ Ö a".d.y» AÖ a"£l°×.dBº4r+[´Aa£gü+2Cd+rü2

L»m_X+«q£"»»+rA¼¢+°2¢m_X+« {£ +»£L´L¯ÕgX-2C£:2C»

³uV¶'¢+°´{ ´L¯ÕgX[.dBº4r£l°×+°Å®Ó ¢KÅÓ¡®42Cd¢8Bº´{ z2.d+¯s£az

m42AÉ¼Tÿu4 züT a`

'm42AÉ¼2ÖzCds2»üµ¢¸+rü[:N a|+.Ö´{+£2-¯üa£ d`2+°2!q a¹

Öia£4Ø m´+°a`2ff  »ÅÓ® 1a£ zBý+« +°H\

/´µÓ m´+°a`2ffQ[¢ uÏ2AÐa£m´´2.¹´µÓ 2+°H\2.»TAÿ£ü

' TAÿ¼Ö m´`uR+°C¹ £Ej+« ³uL¶ Ö4£W©Ā[ l°× /´A»W¯s£Bº :2A¼¢

Ö+° »N8A¹4´´AT¼ {A¼#+°#§l°×ÿuaØ Nq ¯s3

CdCdsÐ´LMü ü¸'m´´2.d2-¯Õga K-[CdØ K4Ls2´{+°ü4rH:N+°H4r+°Cd +

¯2´A¼Cda£Cd¢l°×ül°×3+°L¶2.»N3dzØ2m´X£Bý+ Qae+rü2UT2] {2Bü[

»:2Cd uÏ2¯2±ĀN2.£A[+« Cd\m´X´Ëü2a£qA¼ff-[;+°!q Cd´4r

3Cda £Cd ¯aÙ ¢1a£ zBº ¯ĂÖz+°¯Ðÿu£[4L2]T´{ü24rTµ}¸Õ2.£Bº

Cdk -2!q -2Cdq[-C£ØµÓ ¯aÙ ¢1a£ zBºQ[Tµ}¸Õ¯s£Bº ¯ĂCdk

Ö4£W³uA¼d z

3AÿØXj+°TAØCd´ 4ü'ÖÆ¾¯i?Æ ±Āa¨l°×ü2A¼L+'+°T³uA¼d+° ü2

Aÿ¼ d´Ë` I« £2 aAÙ V¼ c ³uL¶¦ff-£Bº+°Tl°×ü4aÖi +rRA¯£Ej+« ³Í+°T[4L2]

´A» ´Af» f3A¼+ ³Íÿu {Bº

´a ³u2¯ 1 A2A¼

C£CdaØm´+ rµÓ£Ø<Øff£u2?« L4$Āüm±Ā2µÓ¡ {4r

£Ø0uØ£üQ[+«¯2¯Cd2¢-»+° £Ø0uØ£ü/£d[m´¯NÕ ¤ /´?«+ 32A¼¢Aÿ2» mA¼ ¯a¯ Ð I

3Aÿ¼ [+°T acA¼ÕC§ ¹m42AÉü´LMH2.£q4rKĀ2m´Ad+°A¼ÕC§ ¹

'Ö4£W2§ 4L2]m´¯+ s« -¯üa£ d`2¢

3dl°× -2Cd 3¢.d ]y {2BºA¼ ff

-£´s £ff= ±Â2AÖ-»ÿª Cd+rüm+«d {2N

>[sff= z4#2qA¼ -[ as +rüm+«d ´A2¼ {2N

Āg´a zØXff= Āg´2Õ .d4ü Bº-[

Ö4£W ³uA¼d zff

ÖH+° µÓff[W ¢[

¯+ra2ff¯ÀCd ¢[¯+ra2£Bawa2Bº; ´a2Bº;+°!q µÓ_t

3AÿØXj+° m42AÉü[2?«¢+« wa2Bºm42AÉüTW§ÖT;+°?« aBºCdCdCdsÐTA¼Ø

Ö4£W zffwa2Bº N£a£d`BºaBý+«CdCsÐd TA¼Ø

ÿ4ª QÙCfd f J?«¢µm¯s£Aü {2Bº { Td T a` {2#2N J?«¢

A» A»£¯ ¯sU {ül°ûA¼¦<2±p»/±Ād2.Ö´{:A»£l°×

A[+«Bº4B 2º A»[+°d Ø"J4a {4ra

£l°× ´Ëu£ /´A»µÓ2

4aA»£´vaÐa£ d`2´LMü.» ¯s;++°ĀLa£ zBº

m42AÉTa£bā m+° ['m´+ra24r Lk2.d#2 ü¸ ¢?«£ÅÓ®+«8 [´Õ¯s2A¼2!q

¾´i ¯2´Ë#l°×+Nt +rü2Cda£Cd-L§»T-» ³Ía£$¾´A¼t£BÖi a£>Ø2+Bºl°×ül°×

³ua£>V¶Kl°×¯µÓVa24r¯ÐaÙ2¢[ ¯Õ2.» Ö4ØCd ]y2N+°+° 'A»

-dØA» A¼C£J¯ÐaÙ2¢ {2B»Tµ}©ĀqT?«"'ÿªT+°2!q¯ÐaÙ2¢ {4´Cd

a£ q2mA {ÐCd´¯Ă¢ {£ {

A» A¼C£J¯Ða£Ù[+¹A¼2Bº2K+¹A¼2Bº2JA»»2mA¼Bý+¹A¼2Bº2-u2?« ¯ÐaÙ2£l°× A»t

:AÖ+° BýÖþ«@ a£$a£u_ff-+2#A» A¼CdÖ+«ÖR®>L\2A¼2C£

-\»µ¡Ó ØBºff-[;+°¯Cd aBº {2B»£Bº3d4³u¯gBº+rK[a2Cda2Cd´M cH4r

+ra`ØBºff-[;+°+Bºl°× {2B»£Bº£BºCÖHÖi£Bº] d¯Ă¢»

'Ö4£W2mµÓ `2.Öd Ø?u[+«

m42 AÉ¼ ±m ĀµÓ¯Øs z

-azC»=+°B¹¯ÐaÙ2¢ {£L # l°×¯V4rCÖHdA¼£Ej+«£?«Ā?« ³ua¶ü

£d£ ¯I+`u 1³uL 1a£ zBº4r

-dØ :´?«+« £l°× :2Cd d¯Ă

+°aj uÏ¯ Ðd z

-?«§¯I+`Bº+2Cd+rü2±pd+°;+°ĀLCd4a {4rwai-4¯sØ ³uL¶3mµÓ [+«

4a a£ØÖ+r[+«+r H¯Õ2N+°a£j"q+° uÏ "'wa2Bº£"Ja

-azC»K {J?«¢¸8N z<ØÖC»Hy.Ö´ 2#£ {:NCÖHdü2!q;+°+°A¼É .Ö_C£

4aA»£;+° m´+°Ja1a£ zBºTk Ls - C£a2-2#£a

a£ ua£ zBº1³uL- C£a»+[

)¯Cd a£K {[©Ā zBºk[4LÐ¯s£ {+°+°K {l°× aĀÐT-»

³uT©pk {Ð¯aÐ$ÏBº[4LÐ¯s£ {»¯ Nÿ¯ÕgX¢A»³u¯jXql°×2B

:+°¯Cd aBº¾´?«§Öz#§zÖ A¼?«µ´2 {2N+°AKl°×+2.Ö2 ¯´az£¯|a- uÏ2

4´£ÅÓ®l°×-üÖTdü ü¸+¹´ a£A¼¯2C¹ a£A¼¯< a£A¼

£d£ {Ð T»+«T +rK CÖHTCdl×° £Bý u4r ¯ +°¢¸ü

'a£>Ø2 ü¸£l°×m´Ö>28T?«"a£>ÿ¢4rü=l°× 2?ua£"=2A¼l°×3ÿ¢4rü"

:2Cd+ 'm´´2 .d2¢´{!qA§ Ö a".d.y» AÖ a"£l°×.dBº4r+[´Aa£gü+2Cd+rü2

L»m_X+«q£"»»+rA¼¢+°2¢m_X+« {£ +»£L´L¯ÕgX-2C£:2C»

³uV¶'¢+°´{ ´L¯ÕgX[.dBº4r£l°×+°Å®Ó ¢KÅÓ¡®42Cd¢8Bº´{ z2.d+¯s£az

m42AÉ¼Tÿu4 züT a`

'm42AÉ¼2ÖzCds2»üµ¢¸+rü[:N a|+.Ö´{+£2-¯üa£ d`2+°2!q a¹

Öia£4Ø m´+°a`2ff »ÅÓ® 1a£ zBý+« +°H\

/´µÓ m´+°a`2ffQ[¢ uÏ2AÐa£m´´2.¹´µÓ 2+°H\2.»TAÿ£ü

' TAÿ¼Ö m´`uR+°C¹ £Ej+« ³uL¶ Ö4£W©Ā[ l°× /´A»W¯s£Bº :2A¼¢

Ö+° »N8A¹4´´AT¼ {A¼#+°#§l°×ÿuaØ Nq ¯s3

CdCdsÐ´LMü ü¸'m´´2.d2-¯Õga K-[CdØ K4Ls2´{+°ü4rH:N+°H4r+°Cd +

¯2´A¼Cda£Cd¢l°×ül°×3+°L¶2.»N3dzØ2m´X£Bý+ Qae+rü2UT2] {2Bü[

»:2Cd uÏ2¯2±ĀN2.£A[+« Cd\m´X´Ëü2a£qA¼ff-[;+°!q Cd´4r

3Cda £Cd ¯aÙ ¢1a£ zBº ¯ĂÖz+°¯Ðÿu£[4L2]T´{ü24rTµ}¸Õ2.£Bº

Cdk -2!q -2Cdq[-C£ØµÓ ¯aÙ ¢1a£ zBºQ[Tµ}¸Õ¯s£Bº ¯ĂCdk

:+° ¯a2Ù ¢1a£ zBº µÓVaCCd £sÐ[4LyTµ}¸ `.»¯s£Bº3µÓ´[+«a£A¼[

U ÿªmA`«´µÓØXff-[ĀÖCd {2N-2!q_X+« {2!q-A¼§2-A»+°ü¯Õ ¯s2N-[

3Cda£Cd 1a£ zBº¯aÙü¢'µÓVa£[+« 4üuüØ2d 2

£a+|¤ aC¤ » ¯³Íff¯

:2+ra£>Øÿua2ÖXs´Bºl°×2B {a£>l°× aBº=2CduAÿ¼ØC£a³ÕuCd24rm´ LĀsB¹

3Cda£Cd ¯aÙ¢1a£ zBº>4Cds¢+°[´Õ2.» ´Aa£güÖz+°-[CdØC£Ð[ L2Cd

»ÅÓ® 1a£ .d2mA¼Bº ³Í Cd´¯ĂÐü+°£T4r :2Cd?« CdCdsÐT».d .» ¯¯L+«

Ö4£W » ' ³um42AÉ[ £Ej+« ³uL¶ Öia£4Ø m´+°a` z zl°×

£CdØ2Cd ¢Ï ¹Cd >Ï¦p¯Õj

3CdjTA¹Ø´Aµ» [+«+r ü¯Õ-aÎCüd £ü\2?«¢]#§ LN z zl°× CdÐ2 z zl°×CdÐ2

1a£ zBºCdl°×Öia£4Ø2+°H\TAÿ 2C£T L2].» ´¯L+«3¯ÿª¢ {£aAN

1a£ Td 2C£K {m4³Õu2.»µ {K´L¯ÕgX

£4ra ;+° ¯2A»³u2 ´#§+[

£d£ ÐBý\m´µÓ¢¸ z<ØÖTwa2Bº8 2!q'¯2Āa2= L+«´?«§2A¼»N

:N£A»³u zff-[ »-2#£2+°+°»A»³u z;+°#»Ø- +rµÓ2qA¼

£4ra :£ÅÓ =2A¼+¹ £

8+°» £NÐId2ff/N;+°!q -azC»