Manage Build

Introduction to CHARM
Active Global Support
July 2012
Disclaimer

This presentation outlines our general product direction and should not be relied on in making a
purchase decision. This presentation is not subject to your license agreement or any other agreement
with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to
develop or release any functionality mentioned in this presentation. This presentation and SAP's
strategy and possible future developments are subject to change and may be changed by SAP at any
time for any reason without notice. This document is provided without a warranty of any kind, either
express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this
document, except if such damages were caused by SAP intentionally or grossly negligent.

© 2011 SAP AG. All rights reserved. 2

ALM: Change and Release Management

Change
Request
Management

Quality Gate Management

Transport Management

Change and Transport Transport

system (SAP/ Non SAP) Analytics /
Retrofit Configuration
Validation
Change and Release Management

© 2011 SAP AG. All rights reserved. 3

Enhanced Change and Transport System to transport all kind of objects

ABAP Workbench
CHANGE AND TRANSPORT SYSTEM
TPZ
SE80 Development Quality Production
Exchange System Transport
System Transport
System
Infrastructure
Integration Builder
SCA
Developer Studio
Development Quality Production
and
System Transport System Transport System
NWDI
Enterprise Portal EPA
Content Development Quality Production
Administrator System Transport System Transport System

SAP Business ZIP

Development Quality Production
Objects System System System
Transport Transport
…
(open Interface for
non-SAP objects)
© 2011 SAP AG. All rights reserved. 4
One central process to control change execution

Request for Change Change Transaction

Requester Change Approver Change
Developer & IT Staff Tester Requester
Manager Manager

Create
Create Approve / Change
Process Handover Execute & document Test Confirm
Incident Reject Trans-
Request to Execution action Change Change Change
message Request

Change Request
Notification Management supports
via all types of changes
Workflow
SAP and non-SAP Technical & non Technical
Changes Changes

System
IT Assets Admin Tasks
Landscapes

© 2011 SAP AG. All rights reserved. 5

Change Request Management Features
Search & Monitoring
 Huge set of search criteria to
create personalized queries
 Export and graphical display of
search results
 Common search infrastructure
for all transaction types
© 2011 SAP AG. All rights reserved.
Change Documentation
 Separate change request and
change execution process
 Delivered with predefined
workflows and processes for
easy adaption
 Integrated in technical
infrastructure
Manage Project Phases
 Central management of project
phases via SAP Solution
Manager
 Control transport activities via
change request management
6
Change Request Management Functionalities

Request for Change Scope

 Free scope definition of requests for
change: multiple change transactions

Enhanced Approval Process

 Support of multiple approval procedures
 Easy customizable and adaptable

Transport Management
 Access to all relevant transport
management activities
 Fully integrated in change transaction
process

Test Management
 Assign Testplan and Testpackages

© 2011 SAP AG. All rights reserved. 7

Supporting all types of changes

Normal Change Urgent Change Admin Change General Change Defect Correction

 Regular  Emergency  Documentation of  Changes on IT  Used during test-

maintenance Changes only Administrative Assets phase of
activities only  implementation or
 Implementation  Optimized for fast Mobile Devices
maintenance
Projects processing  Related to system  Printer
projects
landscape of
 Depending on  Independent from  …
change project  Document test
project release- project release  Not mandatory defects and their
cycle cycle  Not integrated in related to any correction
SAP Transport
 Integrated with SAP  Integrated with SAP change project
Management  Integrated in SAP
Transport Transport
Transport
Management Management
Management

© 2011 SAP AG. All rights reserved. 8

Managing Complex Landscapes
Avoid Downgrades with Cross System Object Lock

 Lock Objects until transport reaches

production environment
 Improved Customizing with SAP Solution
Manager 7.1
 Identify changes on the same objects Workbench and Customizing Objects are locked
across systems and projects (immediate during change cycle
message to the developer)
 Available for all transport
tools in SAP Solution
Manager (ChaRM, QGM)

With Cross System Object Lock a developer is informed about a conflict immediately
when a change is made and the downgrade risks is limited significantly

© 2011 SAP AG. All rights reserved. 9

Downgrade Checks

Multiple Downgrade Checks:

 At Change Recording
 Before Export
 When Reassigning Change
 Before Import

Receive warnings before creating potential downgrade situations

or creating a real downgrade!

© 2011 SAP AG. All rights reserved. 10

 Dual Landscape Synchronization - Retrofit
Reduce effort for double maintenance – 3 Step Approach
Maintenance Project

DV1 QA2 PRD  Tool based

Retrofit

 Minimized risk through integration

in the maintenance project
Implementation Project  Logging of the changes
 Less manual effort for double
maintenance
DV2 QA2
 Improved process reliability for
retrofit

1. Select Transport 2. Choose Method 3. Retrofit

(based on conflict detection)
Automatic
Tool Supported
(Conflict Case)
Manual
(Conflict Case)

© 2011 SAP AG. All rights reserved. 11

Roles in ITSM Analytics

IT Manager (CIO) “Are there any major issues

in the IT department?”

Service Manager
“How efficient are my IT Services
and how can I improve them?”

Team Manager
“How does my service team
perform?”

ITSM Processor “Where should I start to

work next?”

© 2011 SAP AG. All rights reserved. 12

Reporting Capabilities

New Reporting functionalities:

 Predefined KPIs based on SAP NetWeaver BI
technology
 Dashboard Apps for Change Request Management

© 2011 SAP AG. All rights reserved. 13

Thank You!