Case Study Question 3: Recommendations

CPS Energy-

CPS Energy can create an APP on their phones that CPS employees and customers can also
access. In the APP, customers can leave their feedbacks and concerns and the employees will
get alerted immediately and can answer their comments almost instantly.

Moreover, an in-app quoting system might be more efficient instead of dispatching a worker to
visit the site. The customer himself can take photos of the damaged equipment and forward it
to the CPS headquarters for inquiries and direct diagnosis. This will decrease the cost of logistics
of sending someone over, especially if the damaged item can easily be diagnosed via photos
anyway.

Lloyd Construction-

Lloyd construction can integrate an GPS tracking on all of their company cell phones. This will
help with keeping track of where their drivers are and exactly know how long it will take for
their products to reach their destinations.