A B C D E
1 Queue Template M/M/s
2 Input Data
3 Arrival rate (l) 15 hour
4 Service rate (m) 8 hour
5 Number of servers (s) 2 for queue
6 Cost of Service 15 hour
7 Cost of Waiting 1 hour
8 **Arrival and service rate must use the same units of time as must cost of service and waiting
9 Color Key
10 Model Input (change)
11 Model Output (read)
12 Decision Metric (act on)
13
14 Probabilities
15 Number in System Prob Cum. Prob
16 0 0.0323 0.0323
17 1 0.0605 0.0927
18 2 0.0567 0.1494
19 3 0.0532 0.2026
20 4 0.0498 0.2524
21 5 0.0467 0.2992
22 6 0.0438 0.3430
23 7 0.0411 0.3840
24 8 0.0385 0.4225
25 9 0.0361 0.4586
26 10 0.0338 0.4925
27 11 0.0317 0.5242
28 12 0.0297 0.5539
29 13 0.0279 0.5818
30 14 0.0261 0.6079
31 15 0.0245 0.6324
32 16 0.0230 0.6554
33 17 0.0215 0.6769
34 18 0.0202 0.6971
A B C D E
35 19 0.0189 0.7161
36 20 0.0177 0.7338
37
38
39 Computations
40 P0 Term 1 Term 2
41 n or s (�/�)^�/�! ∑ from n0 to n-1 ((�/�)^s/s!)/(1-�/(s*�))
42 0 1
43 1 1.875 1 -2.1428571429
44 2 1.7578125 2.875 28.125
45 3 1.0986328125 4.6328125 2.9296875
46 4 0.5149841309 5.7314453125 0.9693818934
47 5 0.1931190491 6.2464294434 0.3089904785
48 6 0.0603497028 6.4395484924 0.0877813859
49 7 0.016165099 6.4998981953 0.0220791596
50 8 0.0037886951 6.5160632942 0.0049484997
51 9 0.0007893115 6.5198519893 0.000997025
52 10 0.0001479959 6.5206413008 0.0001821488
53 11 2.522657E-05 6.5207892967 3.041011669486E-05
54 12 3.941652E-06 6.5208145233 4.6715877919292E-06
55 13 5.685075E-07 6.5208184649 6.6432340440005E-07
56 14 7.61394E-08 6.5208190334 8.7913535376097E-08
57 15 9.517425E-09 6.5208191096 1.0877057310563E-08
58 16 1.115323E-09 6.5208191191 1.2633750194791E-09
59 17 1.230136E-10 6.5208191202 1.3826321397321E-10
60 18 1.281392E-11 6.5208191203 1.4303906370348E-11
61 19 1.264531E-12 6.5208191203 1.4029835171646E-12
62 20 1.185498E-13 6.5208191203 1.3081357204053E-13
63 21 1.05848E-14 6.5208191203 1.1622529378601E-14
64 22 9.021139E-16 6.5208191203 9.8616182061108E-16
65 23 7.35419E-17 6.5208191203 8.0069284453192E-17
66 24 5.745461E-18 6.5208191203 6.2323641638677E-18
67 25 4.309096E-19 6.5208191203 4.6584816596477E-19
68 26 3.107521E-20 6.5208191203 3.3490379807053E-20
69 27 2.158001E-21 6.5208191203 2.3190453870412E-21
A B C D E
70 28 1.44509E-22 6.5208191203 1.5488042357632E-22
71 29 9.343252E-24 6.5208191203 9.9890990765255E-24
72 30 5.839533E-25 6.5208191203 6.2288347689828E-25
73 31 3.531975E-26 6.5208191203 3.7593557484473E-26
74 32 2.069517E-27 6.5208191203 2.1983249131347E-27
75 33 1.175862E-28 6.5208191203 1.246696875154E-28
76 34 6.484532E-30 6.5208191203 6.8630067632063E-30
77 35 3.473856E-31 6.5208191203 3.6704898823752E-31
78 36 1.8093E-32 6.5208191203 1.9087123603403E-32
79 37 9.168751E-34 6.5208191203 9.6581864318822E-34
80 38 4.524055E-35 6.5208191203 4.7588674612344E-35
81 39 2.175026E-36 6.5208191203 2.2848762232468E-36
82 40 1.019544E-37 6.5208191203 1.0696851171253E-37
83 41 4.662547E-39 6.5208191203 4.8859918239301E-39
84 42 2.081494E-40 6.5208191203 2.1787603158339E-40
85 43 9.076283E-42 6.5208191203 9.4900952749495E-42
86 44 3.867734E-43 6.5208191203 4.0398885672034E-43
87 45 1.611556E-44 6.5208191203 1.6816235760222E-44
88 46 6.568842E-46 6.5208191203 6.8479713612801E-46
89 47 2.620549E-47 6.5208191203 2.7294357730623E-47
90 48 1.023652E-48 6.5208191203 1.0652637022958E-48
91 49 3.917035E-50 6.5208191203 4.072885300762E-50
92 50 1.468888E-51 6.5208191203 1.5261175706208E-51
F G H I J K
1
2 Queue Performance/Operating Characteristics
3 Average server utilization (r) 93.8% busy
4 Average number of customers in the queue (L q) 13.609 in queue
5 Average number of customers in the system (L) 15.484 in system
6 Average waiting time in the queue (Wq) 0.907 hour
7 Average time in the system (W) 1.032 hour
8 Probability (% of time) system is empty (P 0) 0.032 empty
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34
F G H I J K
35
36
37
38
39
40 P0 Rho Lq L Wq W
41 1/(Term1 + Term2) (�/s�) P0*((�/�)^�/�Lq+�/� Lq/� Wq+1/�
42
43 -0.875 1.875 -4.0178571 -2.1428571429 -0.2678571429 -0.142857
44 0.0322580645 0.9375 13.608871 15.4838709677 0.9072580645 1.0322581
45 0.132231405 0.625 0.64566116 2.520661157 0.0430440771 0.1680441
46 0.1492353062 0.46875 0.12764647 2.0026464739 0.0085097649 0.1335098
47 0.152545529 0.375 0.02828107 1.9032810696 0.0018854046 0.1268854
48 0.1532020012 0.3125 0.00611286 1.8811128564 0.0004075238 0.1254075
49 0.1533277326 0.26785714 0.00123854 1.8762385418 8.2569451E-05 0.1250826
50 0.1533504357 0.234375 0.0002323 1.8752323024 1.5486828E-05 0.1250155
51 0.1533542638 0.20833333 4.0236E-05 1.8750402363 2.6824217E-06 0.1250027
52 0.153354865 0.1875 6.4462E-06 1.8750064462 4.2974469E-07 0.1250004
53 0.1533549531 0.17045455 9.5826E-07 1.8750009583 6.3884137E-08 0.1250001
54 0.1533549651 0.15625 1.3267E-07 1.8750001327 8.8445825E-09 0.125
55 0.1533549666 0.14423077 1.717E-08 1.8750000172 1.1446887E-09 0.125
56 0.1533549668 0.13392857 2.0848E-09 1.8750000021 1.3898946E-10 0.125
57 0.1533549668 0.125 2.3829E-10 1.8750000002 1.5886198E-11 0.125
58 0.1533549668 0.1171875 2.5718E-11 1.875 1.7145561E-12 0.125
59 0.1533549668 0.11029412 2.6285E-12 1.875 1.752343E-13 0.125
60 0.1533549668 0.10416667 2.5507E-13 1.875 1.7004458E-14 0.125
61 0.1533549668 0.09868421 2.3557E-14 1.875 1.5704707E-15 0.125
62 0.1533549668 0.09375 2.0753E-15 1.875 1.3835111E-16 0.125
63 0.1533549668 0.08928571 1.7474E-16 1.875 1.1649494E-17 0.125
64 0.1533549668 0.08522727 1.409E-17 1.875 9.3933424E-19 0.125
65 0.1533549668 0.08152174 1.0899E-18 1.875 7.2656938E-20 0.125
66 0.1533549668 0.078125 8.0997E-20 1.875 5.3997966E-21 0.125
67 0.1533549668 0.075 5.7924E-21 1.875 3.8616287E-22 0.125
68 0.1533549668 0.07211538 3.9916E-22 1.875 2.6610964E-23 0.125
69 0.1533549668 0.06944444 2.654E-23 1.875 1.7693389E-24 0.125
F G H I J K
70 0.1533549668 0.06696429 1.7047E-24 1.875 1.1364441E-25 0.125
71 0.1533549668 0.06465517 1.0589E-25 1.875 7.0593454E-27 0.125
72 0.1533549668 0.0625 6.3682E-27 1.875 4.2454344E-28 0.125
73 0.1533549668 0.06048387 3.7115E-28 1.875 2.4743171E-29 0.125
74 0.1533549668 0.05859375 2.0983E-29 1.875 1.398855E-30 0.125
75 0.1533549668 0.05681818 1.1517E-30 1.875 7.6781991E-32 0.125
76 0.1533549668 0.05514706 6.1429E-32 1.875 4.095238E-33 0.125
77 0.1533549668 0.05357143 3.1862E-33 1.875 2.1241051E-34 0.125
78 0.1533549668 0.05208333 1.6083E-34 1.875 1.0721997E-35 0.125
79 0.1533549668 0.05067568 7.9064E-36 1.875 5.2709283E-37 0.125
80 0.1533549668 0.04934211 3.7879E-37 1.875 2.5252455E-38 0.125
81 0.1533549668 0.04807692 1.7697E-38 1.875 1.1797883E-39 0.125
82 0.1533549668 0.046875 8.0676E-40 1.875 5.3784107E-41 0.125
83 0.1533549668 0.04573171 3.5909E-41 1.875 2.3939013E-42 0.125
84 0.1533549668 0.04464286 1.5613E-42 1.875 1.0408839E-43 0.125
85 0.1533549668 0.04360465 6.6353E-44 1.875 4.4235661E-45 0.125
86 0.1533549668 0.04261364 2.7576E-45 1.875 1.8383887E-46 0.125
87 0.1533549668 0.04166667 1.1212E-46 1.875 7.474937E-48 0.125
88 0.1533549668 0.04076087 4.4625E-48 1.875 2.974987E-49 0.125
89 0.1533549668 0.03989362 1.7392E-49 1.875 1.1594807E-50 0.125
90 0.1533549668 0.0390625 6.6408E-51 1.875 4.4271946E-52 0.125
91 0.1533549668 0.03826531 2.4851E-52 1.875 1.6567565E-53 0.125
92 0.1533549668 0.0375 9.1184E-54 1.875 6.0789015E-55 0.125
Queue Template M/D/1
Input Data
Arrival rate (l) 10 hour
Service rate (m) 12 hour
Cost of Service 15 hour
Cost of Waiting 1 hour
**Arrival and service rate must use the same units of time as must cost of service and waiting
Color Key
Model Input (change)
Model Output (read)
Decision Metric (act on)
Queue Performance/Operating Characteristics
Average server utilization (r) 83.3% busy
Average number of customers in the queue (L q) 2.083 in queue
Average number of customers in the system (L) 2.917 in system
Average waiting time in the queue (Wq) 0.208 hour
Average time in the system (W) 0.292 hour
Probability (% of time) system is empty (P0) 0.167 empty
Queue Template M/G/1
Input Data
Arrival rate (l) 10 hour
Service rate (m) 12 hour
Standard deviation (s) 0.1 hour
Cost of Service 15 hour
Cost of Waiting 1 hour
**Arrival and service rate must use the same units of time as must cost of service and waiting
Color Key
Model Input (change)
Model Output (read)
Decision Metric (act on)
Queue Performance/Operating Characteristics
Average server utilization (r) 83.3% busy
Average number of customers in the queue (L q) 5.083 in queue
Average number of customers in the system (L) 5.917 in system
Average waiting time in the queue (Wq) 0.508 hour
Average time in the system (W) 0.592 hour
Probability (% of time) system is empty (P0) 0.167 empty
