Questionnaire

Customer satisfaction in jabella Plaza Rizal Majayjay, Laguna Calendar year 2018
Name (Optional):
Gender:
Instruction: Below is a list of statements about food, service, ambiance, and
price. Please check the appropriate column that describes the customer satisfaction in
jabella. Use the scale below:
5-Very Satisfied 4-Satisfied 3-Neutral 2- Dissatisfied 1-Very Dissatisfied

 Times of buying in Jabella (Put a check on the box)

 Once a day
 Once a week
 Once a month

Food 5 4 3 2 1
1. The food has appetizing flavour.
2. The food has a good aroma.
3. The texture of the food is acceptable.
Service 5 4 3 2 1
1. The crew has a positive attitude.
2. The crew is hospitable.
3. The clothing of the crews are uniform.
Ambiance 5 4 3 2 1
1. The place has a good atmosphere.
2. The chairs and tables are organized and clean.
3. The colour of the place is vivid.
Price 5 4 3 2 1
1. The pricing is affordable.
2. The food has a reasonable amount.
3. The detainment of food is appropriate to the price.