A

Project Report on

Analysis of effect of Industrial relation on the quality of life of workmen

Undertaken at

Heavy Engineering Corporation Limited, Ranchi

Submitted in
Partial fulfillment of the requirement for the award of the degree of
Integrated Master of Business Administration
to
Birla Institute of Technology, Mesra, Ranchi
Allahabad Campus

Under the guidance of Submitted by

Mr.Deepak Dubey Mrigank kumar Dutta
Sr. Deputy General Manager IMBA-VI semester
HMBP,HEC LTD. Enrollment No.-IMBA/3005/2011

Department of Management
Birla Institute of Technology, Mesra, Ranchi
Allahabad Campus 2014
 Birla Institute of Technology, Mesra, Ranchi
Allahabad Campus

DECLARATION

I, Mrigank kumar Dutta, student of VI semester, studying at Birla Institute of

Technology, Mesra, Ranchi Allahabad Campus hereby declare that the report of
the project work entitled “Analysis of effect of industrial relation on quality of life
workmen in HEC LTD.” submitted to Birla Institute of Technology, Mesra, Ranchi
Allahabad Campus in partial fulfillment of the requirement for the award of the
degree of Integrated Masters of Business Administration is the original work
conducted by me.

I assert that the statement made and

conclusions drawn are an outcome of the project work. No part of the report is
plagiarized from other sources. All information included from other sources has
been duly acknowledged. This summer training report is not being submitted to
any other university for the award of any other Degree, Diploma, or Fellowship.

Date:-

Mrigank kumar Dutta

(IMBA/3005/2011)

Page 1
 Acknowledgement
We are pleased to present the project report on “Analysis of effect of Industrial
Relation on the Quality of Life of workmen in Hec Limited” in the printed form.
We are grateful to Mr. Deepak Dubey, Senior Deputy General Manager,
Personnel and Administration Department, HMBP, HEC Ltd. Ranchi, for his
support, valuable suggestions, comments and guidance in completing the research
study. I would also like to thank all workers and employees who had given their
valuable time to us.

It is high privilege for me to express my deep sense of gratitude to all the faculty
members who helped me in the completion of the project, especially my internal
project guide Prof.Nidhi Tiwari who was always there at hour of need.

My special thanks to all other faculty member‟s, batchmates, & seniors of Birla
Institute of Technology, Mesra(Ext. Centre-Allahabad) for helping me in the
completion of the project and its report submission.

Mrigank kumar Dutta

IMBA/3005/2011

Page 2
 EXECUTIVE SUMMARY

This is the internship report on the topic “Analysis of effect of industrial relation
on quality of life of workmen at Hec Ltd.” based on the two months internship
program that I have successfully completed in Hec Ltd. under Human resource
division from 29/04/13 to 11/6/13 as a requirement of my Integrated Master of
business administration program on department of management, Birla institute of
Technology, Mesra, Allahabad campus. As being completely new to practical,
corporate world setting, every hour setting spent in the HRD gave me some
amount of experience all the time, all of which cannot be explained in the words.
But nevertheless, they were all useful for my career.

Heavy Engineering Corporation Limited is India‟s largest integrated engineering

complex with all its four units namely-:

1. Foundry Forge plant (FFP)

Manufacturer of heavy casting and forging for various equipment‟s related to steel
plant, power, defence, Nuclear energy etc.
2. Heavy machines Building plants(HMBP)
Design and manufacture equipment‟s and their components for steel plant, Mining,
Power, cement, aluminum, space research etc.
3. Heavy machines tool plant(HMTP)
Design and manufactures medium and heavy duty CNC & conventional machines
tools.
4. Project division
Concept to commissioning of turnkey projects related to bulk materials handling,
cement plants and other sectors.

The main objective of the study is to analyse the effect of industrial relation on the
quality of life of workmen at Hec Ltd. and to investigate the level of satisfaction
of the workers regarding industrial relation at Hec Ltd. For this purpose I had
collected primary data by conducting survey in all shops (including workshop,
welding shop, forging shop, tool shop etc) of Heavy machines building plant
(HMBP/HEC) by preparing questionnaire. A period of two weeks was given to us
for this purpose.

Page 3
RESEARCH APPROACH AND METHODS
The study was guided by the questionnaire containing the following main question:
1.) State of Industrial relation at Hec LTD.
2.) Level of satisfaction of workers & employees from pay rate and
promotional standards at Hec Ltd.
3.) Is collective bargaining effective in solving a conflict and reaching to a
mutual agreement.
The survey selects a total of 100 samples from all shops of Heavy Machines
building plant(HYMBP), Hec Ltd. I had usedsimple random sampling technique
for approaching the respondent.

Since many semi-skilled workers were not well educated so I had personally
assisted them in filling up the questionnaire.

After the survey analysis it is found that majority of workers (74%) are satisfied
with the industrial relation and have a good positive industrial relation, while 16%
said it is very satisfactory and 10 % said it is average so it can be conclude that
there is a positive state of industrial relation at Hec Ltd.

Moreover it is found that, very rarely disputes occur at shops of Heavy Machines
Building Plant(HMBP) between workers, as 56% of workers have responded that
there is no negative impact of industrial relation on their quality of life & most of
the workers have responded that they had a good state of personal growth after
joining Hec Ltd. Hence we can conclude that Industrial relation have a positive
effect on the quality of life of workmen at Hec Ltd.

Further in order to improve Industrial Relation there should be certain and regular
meeting between workers and management
 Work place meetings
 Better communication between higher officials and workers
 Regular visit to the shops by higher officials
 There should be direct feedback of problem faced at work placed

Page 4
In order to improve Industrial Relation payment of salary and wages should be
done on time. Technology should be upgraded, New machines should be installed.
Trainee should be upgraded to permanent instead of recruiting new ones because
trainees have better know how of machines and their operations, their pros and
cons. The welfare facilities like toilet, drinking water, hygienic working condition,
maintenance of quarters should be improved, better medical facility should be
provided. Motivational sessions should be conducted at shop floor level and
efforts of the workers should be appreciated in terms of rewards, incentives etc. in
order to improve to improve the Industrial Relation at Hec Ltd.

The Report ends with conclusion and Recommendation based on the survey
findings.

Page 5
 CONTENTS
EXECUTIVE SUMMARY .......................................................................................................... 3
CHAPTER-I: INTRODUCTION ................................................................................................ 7
1.1 COMPANY PROFILE ....................................................................................................... 7
1.2 BREIF HISTORY OF HEC LTD. .................................................................................... 7
1.3 HEC LTD.'S PLANTS ........................................................................................................ 9
1.4 VISION OF THE COMPANY ......................................................................................... 13
1.5 MISSION OF THE COMPANY ...................................................................................... 13
1.6 OBJECTIVES OF THE COMPANY ............................................................................. 13
1.7 MAJOR CUSTOMERS .................................................................................................... 14
1.8 MAJOR ACHIVEMENTS OF HEC LTD. .................................................................... 17
1.9 CORPORATE SOCIAL RESPONSIBILITY ................................................................ 18
CHAPTER-II:INDUSTRIAL RELATION AND QUALITY OF LIFE................................ 22
2.1 INDUSTRIAL RELATION AND QUALITY OF LIFE ............................................. 22
CHAPTER III:RESEARCH DESIGN ..................................................................................... 24
3.1 RESEARCH PROBLEM ............................................................................................... 24
3.2 OBJECTIVE OF THE STUDY ...................................................................................... 25
3.3 SCOPE OF THE STUDY ................................................................................................. 26
3.4 RESEARCH METHODOLOGY .................................................................................... 27
3.5 SAMPLE SIZE .................................................................................................................. 27
3.6 SAMPLING METHOD .................................................................................................... 27
CHAPTER IV: DATA ANALYSIS AND FINDING ............................................................... 28
CHAPTER-V: CONCLUSIONS ............................................................................................... 47
CHAPTER-VI: LIMITATIONS ............................................................................................... 48
CHAPTER-VII: SUGGESTIONS............................................................................................. 49
BIBLIOGRAPHY ....................................................................................................................... 50
ANNEXURE: QUESTIONNAIRE............................................................................................ 51

Page 6
 CHAPTER-I: INTRODUCTION

1.1 COMPANY PROFILE

Heavy Engineering Corporation Ltd. (HEC),Situated in Ranchi and is one of the

largest Integrated Engineering Complex in India, manufactures and supplies capital
equipment & machineries and renders project execution services required for core
sector industries. It has complete manufacturing set up starting from castings &
forgings, fabrication, machining, assembly and testing – all located at one
location(Ranchi) backed by a strong design, engineering and technology team. It
has contributed in the indigenization and expansion of Steel Plants and
modernization of coal sector. It has saved valuable foreign exchange for the
country as most of the products manufactured by it are import substitute in nature.

HEC has special focus in the following sectors:

• Space
• Steel
• Mining
• Power & Energy
• Railways Application
• Defense

1.2 BREIF HISTORY OF HEC LTD.

Independent India under the leadership of Pandit Jawaharlal Nehru adopted central
economic planning for the industrialisation of the country. Heavy Engineering
Corporation (HEC) is one of the ambitious Industrial Projects for Infrastructure
development of the Country that Pandit Jawaharlal Nehru termed „The Temple of
Modern India‟. Steel plays a vital role in building country‟s infrastructure.
Enhancement of steel production capability was given priority and it was
envisaged that HEC will manufacture steel plant equipment and machineries that
will add steel producing capability to the country. The company was incorporated
on 31, December 1958 and on 15, November 1963 Pandit Jawaharlal Nehru ,the
first prime minister of India, dedicated HEC to the nation.

HEC Ltd. is a Public Sector Undertaking, under Ministry of Heavy Industry,

Government of India, is a leading organization in India.

Page 7
HEC was incorporated on 31.12.1958 under the Companies Act, 1956. The
company started production in the year 1964. It was established under the Ministry
of Industry with the primary objective of achieving self-sufficiency and self-
reliance in the field of design and manufacture of equipment and machinery for
core sector, especially steel industries. It was visualized at that time that one steel
plant of one million ton capacity will be added every year in India, which however,
did not materialize. Consequently the demand for steel making machinery was
never as high as it was expected. Hence HEC diversified its area of operation in
other core sectors like mining, railways, defence etc. Currently, the company is
engaged in the manufacture and supply of capital equipment, machine tools and
spares needed for the core sector industries namely; steel, coal, cement, power,
defence, aluminum, ship building and railways etc.

The head office and three plants of the company are situated in Ranchi, the capital
of the newly formed state Jharkhand. The company has its offices in New Delhi
and Kolkatta.

Capital Base:
The authorised capital of the company is Rs. 500 crores and the paid up capital is
Rs.453.24 crores.

Existing Plant Facilities, Products and Past Collaborations:

The company was set up with the capability to manufacture steel plant equipment
that can enhance the steel producing capacity by one million tones per annum. The
company has three manufacturing units and one consultancy Project division viz.

(i) Foundry Forge Plant (FFP)

(ii) Heavy Machine Building Plant (HMBP)

(iii) Heavy Machine Tool Plant (HMTP)

(iv) Project Division (TKP)

The installed capacity of the plant units is as follows:-

(i) FFP: 44000 T of casting and forgings

(ii) HMBP: 40,000 T of equipment and structures

Page 8
(iii) HMTP: 120 nos. of machine tools.

Details of facilities available, the products and the past collaborators of the plant
are as follows:-

1.3 HEC Ltd.'S PLANTS

It consists of four units:

I.) Foundry Forge Plant (FFP)

Manufacturer of heavy castings and forgings for various equipment related to Steel
Plant, Power, Defense, Nuclear energy etc. The plant has floor area of 13,16,930
sq. m and 76000 tonnes of equipment installed.

The plant was established in collaboration with SKODAEXPORT of erstwhile

CSSR and equipped with facilities for melting, heavy and medium casting, all
types of forging and machining. Some of the major facilities installed in the plant
are as follows:-


Induction furnaces of capacity 0.5 t, 2t and 3t.

Arc furnaces of capacity 5t, 10t, 20t and 60t.

Vacuum arc degassing furnace of capacity 60t.

Hydraulic forge presses of capacity 6000t, 2650t, 1650t and 1000t.

3t hammer, a series of small free forgings hammers and die forging presses.

Various ranges of machine tools including one lathe of 53m bed length.

Low frequency induction hardening machine for CRM rolls (25 mm depth).

Centrifugal casting facility for slender bushes (350 mm dia and 1m long).

Horizontal and vertical mist quenching equipment for quality heat treatment,
producer gas & oxygen plant.
The plant has also acquired technical know-how from the following agencies:-

 M/s Hitachi of Japan for updating forgings and forged roll technology.
 M/s Creusot Loire of France for manufacture of diesel locomotive
crankshafts.
 M/s National Forge of USA for nitriding and machining of diesel locomotive
crankshafts.

Page 9
It manufacturers the following products:-

 Medium and heavy castings/forgings for coal, defence, railway power and
other engineering sector - iron castings weighing upto 100t, steel castings
weighing upto 90t, non-ferrous castings weighing upto 1t and forgings
weighing upto 20t.
 Rolls for hot rolling mill and cold rolling mill of steel plant.
 Crankshafts for railways.
 Rolling mills, slabbing mills, blooming mills, SG iron rolls etc.
In addition this plant has also developed the following critical products:-

 Armour plate forging for defence.

 Turret castings for defence.
 Propeller shafts for Navy.

II.) Heavy Machine Building Plant (HMBP)

The plant was established in collaboration with ROMASEXPORT of erstwhile

USSR and equipped with facilities for machining, gear cutting, heavy structurals
and heat treatment. The plant comprises the following shops:-

 Heavy Machine Shop

 Medium and small machine shop
 Reduction gear shop
 Block of coke oven shop
 Heat treatment and forging shop
 Tools shop
 Repair shop
 Structural fabrication shop.
Some of the major facilities installed in the plant are as follows:-

 Giant lathe (SOB:4 m, CD:20m)

 CNC vertical turning and boring machine (job dia, 14m, job weight 250t)
 CNC plano milling machine (job size 3.5mx7mx2.5m,job weight 120t).
 CNC Horizontal boring machine (200 mm spindle dia x 18 m col.travel)
 CNC flame cutting machine (Max job size 25mx6.2m upto 500 mm thick).
 Gear cutting machine (max job dia 5m, max. module 40mm hobbing).

Page
10
  The plant has also acquired technical know-how from the following
agencies:-
 M/s Schloemann Siemag (SMS) of Germany for Continuous Casting Plants.
 M/s Lurgi GmbH of Germany for Sinter Plants.
 M/s MANN of Germany for special purpose cranes.
 M/s Bucyrus-erie of USA for 10 cu.m. excavators.
 M/s Ransom and Rapier of UK for walking draglines.
 M/s GHH Sterkrade of Germany for Mine winders and vertical
transportation system.
 M/s Orenstein and Koppel (O&K) AG of Germany for Hydraulic
excavators.
The plant designs and manufactures equipment and spares for the following:-

 Steel plants.
 Coal/mining equipment viz. 5 and 10 cu.m. rope shovels, hydraulic shovels,
draglines, crushers and grinders, material handling equipment etc.
 Aluminium, power, defence, space research and atomic energy etc.

It has also a design and technology wing manned with trained and
experienced engineers. Some of the major equipment successfully designed by
HMBP are as follows:

Steel Plant Equipment

 Sinter plant equipment (75 sq.m. to 312 sq.m.)

 Coke Oven batteries (4.3 m to 7 m tall ovens).
 Blast furnace (1033 cu.m. to 3200 cu.M)
 Steel melting shop equipment (100t to 300t LD converter)
 Continuous casting plant (for slabs/blooms/billets)
 Rolling mill equipment including 3600 mm plate mill
 EOT crane (up to 450t capacity).

Mining Equipment

 Draglines upto 24 cu.m. Capacity and 96m boom.

 Electric rope shovels (5/10/12.5 cu.m. capacity).

Page
11
  Primary gyratory, secondary and tertiary cone crushers and double toggle
jaw crushers of various sizes.
 Mine winders upto drum dia 4.6m
 Folding cum-vertical repositioning platform for India Space Research
Organisation (ISRO)

III.) HEAVY MACHINE TOOLS PLANT (HMTP)

The plant was established in collaboration with SKODA of erstwhile,
CSSR and equipped with facilities for manufacturing heavy machine tools-both
conventional and CNC version. It has also design and R&D wing manned with
trained and experienced engineers. The plant is equipped with CNC machine tools,
conventional machine tools, induction hardening equipment etc. Subsequently, the
plant has also acquired technical know-how from the following agencies:-

 M/s HERCULES of Germany for roll grinding machines

 M/s HEGENSCHEIDT of Germany for railway lathes
 M/s O-M of Japan for vertical borers.
 M/s BOEHRINGER of Germany for plano-milling machines
The plant designs and manufactures equipment and spares for the following:-

 Special purpose railway machine tools

 CNC & Conventional machine tools in the medium and heavy rang for core
sectors and defence like vertical turning and boring machine, roll turning
lathe, roll grinding machine, deep hole boring machine, planer, plano-
milling machine etc.
It also has also a fully equipped development wing and design section with CAD
center, prototype assembling and testing facilities and manned with qualified and
experienced engineers. HMTP has successfully indigenized the design of machine
tools both conventional and CNC version.

For movement of the materials within the plant and upto Hatia railway yard
(nearest railway station) HEC has its siding of approx. 100 kms. of railway lines
served by its own diesel engines (8 nos.) and wagons (125 nos.). The company has
power generating facilities consisting of 4 nos. of DG sets each of 2.8 MW in FFP
and 1 no of 3.5 MW of DG set in HMBP as standby arrangements.

Page
12
IV.) Projects Division
Concept to commissioning of Turnkey Projects related to Bulk Material handling,
Coal washery, Steel Plant projects, Cement Plant and other sectors.

The castings & forgings are made in the Foundry Forge Plant (FFP) which has
dedicated shops for Steel Melting & Foundry, Grey Iron Foundry, Nonferrous
Foundry, Forging (heavy, medium & light), Machining and Rolls manufacturing.
Steel and Iron Foundry are supported by Pattern shops, Sand preparation set up,
Fettling and Heat treatment shops. FFP has its captive Oxygen, Acetylene &
Producer Gas Plants.

1.4 VISION OF THE COMPANY

To be a major Heavy Engineering Company in India providing quality products
and services to the Steel, Mining, Railways and other Strategic Sectors.

1.5 MISSION OF THE COMPANY

 To acquire and maintain leading position as suppliers of quality equipment,
spares, systems & services for the Steel, Mining, Railways and other
Strategic Sectors.
 To make the Revival Plan sustainable and expand business into allied areas
and other priority sectors of the economy.
 To improve overall operating efficiency through continuous improvement
and innovation.
 To strive for excellence in all spheres.

 To assure safe and environmental friendly operations.

 Intends on value creation for customer, employees and society.

1.6 OBJECTIVES OF THE COMPANY

1. GROWTH
To have sustained growth of 20% and achieve Sales/production level of Rs.2000
crores by 2016-17.

Page
13
 2. PROFITABILITY

To provide adequate return on capital employed, primarily through

improvement in operational efficiency, capacity utilization & productivity, in
order to generate adequate internal resources to finance the company‟s growth.

3. HUMAN RESOURCE PLANNING & DEVELOPMENT

To enable each employee to achieve his optimum potential, improve his
capabilities, perceive his role and responsibilities and participate in and contribute
to the growth and success of the company.

To continuously invest in human resources and be alive to their needs, hopes and
aspirations.

4. CUSTOMER SATISFACTION
To build a high degree of customer confidence by providing increased value for his
money through improved product quality, delivery, performance and customer
service.

5. MODERNISATION
To upgrade and modernize existing facilities with the aim of increasing
availability/productivity of machines/equipment and removing bottlenecks; create
new facilities to enter into new business areas.

6. TECHNOLOGY
To achieve technological excellence in operation by upgrading IT, development of
indigenous technology and efficient absorption and adaptation of imported
technologies to suit business needs and priorities with a view to providing a
competitive advantage to the company.

Company is certified with International Certification:-

ISO-9001:2008
1.7 MAJOR CUSTOMERS
Steel sector

 Bokaro Steel Plant, Bokaro

 Bhilai Steel Plant, Bhilai
Page
14
 Durgapur Steel Plant, Durgapur
 Rourkela Steel Plant, Rourkela
 Alloy Steel Plant, Durgapur
 Rashtriya Ispat Nigam Ltd, Vishakhapattanam
 Tata Iron and Steel Company, jamshedpur
 Essar Steel, Gujarat
 Jindal Steel, Mumbai
 INDOMAG, New Delhi
 MECON, Ranchi
 Neelachal Ispat Nigam Ltd., Dubri/Orissa

MINING SECTOR
 Northern Coalfields Limited, Singrauli
 Mahanadi Coalfields Limited, Sambalpur
 Eastern Coalfields Limited, Sactoria
 Bharat Coking Coal Limited, Dhanbad
 South Eastern Coalfields Limited, Bilaspur
 Cental Coalfields Ltd., Ranchi
 Westen Coalfields Ltd., Nagpur
 Hindustan Copper Ltd.,Kolkata
 Hindustan Zinc Ltd.,Udaipur
 NMDC Hyderabad
 Singareni Collieries Company Ltd., Kothagudam
 Neyveli Lignite Corporation Ltd. , Neyveli

DEFENCE SECTOR
 Metal & Steel Factory, Ichapore
 Field Gun Factory, Kanpur
 Ordinance Factory, Kanpur
 Ordinance Factory, Ambernath
 Ordinance Factory, Ambajhari
 Gun Carriage Factory, Jabalpur
 Ordinance Factory, Muradnagar
 Indian Navy
 Misra Dhatu Nigam Ltd., Hyderabad
 Goa Shipyard Ltd., Goa
Page
15
  Mazhgaon Dock Ltd., Bombay
 DRDO Diff. Units

RAILWAY SECTOR

Indian Railways Workshops

 Eastern Zone, Jamalpur, Kanchrapara, Lilluah

 East Central Zone, Samastipur
 Central Zone, Matunga, Parel, Kurdwadi
 Diesel Locomotive Works, Varanasi
 Chittaranjan Locomotive Works, Chittaranjan
 Integral Coach Factory, Chennai
 Rail Coach Factory, Kapurthala
 Diesel Loco Modernization Works, Patiala

POWER SECTOR

 Damodar Valley Corporation , Durgapur

 Jharkhand State Electricity Board, Patratu
 U.P. State Electricity Board, Lucknow
 Tamilnadu Electricity Board , Chennai
OTHER SECTORS

 Indian Space Research Organisation , Sriharikota

 Vikram Sarabhai Space Centre, Trivandrum
 Variable Energy Cyclotron Centre, Kolkata
 Bhabha Atomic Research Centre, Kolkata
 GOVT.MINT, Mumbai
 Fertiliser Corporation of India, Barauni
 Tata Engineering & Locomotive Company, Jamshedpur
 Larsen & Toubro, Mumbai
 New Bongaigaon Refinery, Bongaigaon
 Oil & Natural Gas Commission, Mumbai
 Batliboi, Mumbai
 TATA Growth Shop, Jamshedpur
 Tin Plate Company India Ltd. , Jamshedpur
 Tata Yodogawa, Jamshedpur
Page
16
  McNally Bharat, Dhanbad
 TRF Limited, Jamshedpur
 TATA International, Kolkata

1.8 MAJOR ACHIVEMENTS OF HEC LTD.

Cyclotron Magnet Poles
HEC successfully manufactured Magnet Poles and associated components for
VECC (Department of Atomic Energy) and supplied in the year 2002.

 Exceptionally low carbon steel. Variation in carbon content within 0.07%

and other elements within 0.10%.
 Ultra clean steel, free from alloying & tramp elements and gaseous contents.

High Impact Steel for DMRL

 Two grades of steel 249 A (ABA) and 249 (AB2) developed for application
in NAVY.
 Excellent Mechanical properties of the material achieved which is the
manifestation of its internal soundness and cleanliness of steel composition.
 Commercial production of the established grade of steel started.

OTHER ACHIVEMENTS
 Over 550 thousand tons of equipment manufactured and supplied to Steel
Sector.
 Significant contribution in setting up of Bokaro and Vizag. Steel plant.
 Equipment supplied for expansion of Bhilai Steel Plant.
 Supplied to almost all the Steel plants of India.
 Supplied over 580 Excavators (of 4.6 /5 /10 CuM capacity)
 Supplied 12 numbers of 24 CuM Draglines.
 Supplied over 10 numbers of Heavy Duty Gyratory 1500 TPH crushers.
 Manufactured over 300 numbers of Cranes.
 Supplied over 900 Machine Tools.

Page
17
Contribution to Nuclear Energy
 HEC has successfully manufactured special forging of nuclear gradel.
 The ultra clean liquid steel has been developed with close control of
chemical composition & impurities.
 HEC has now established the technological processes and controls needed to
make forgings for nuclear power sector.
 CNC Vertical Turning & Boring machine for Durgapur Wheel and Axle
Plant 15 nos. of machines were manufactured with Automatic Wheel
Handling System to cater the production of 1 lakh wheels per year from
rough forging to finish stage. These wheels are being supplied to INDIAN
RAILWAYS for direct mounting on axles. The machines were equipped
with FANUC 12 T with Auto Tool Changer.
 CNC Deep Hole Boring machine
The machine was designed & developed with Sinumerik 810 M.GA3. The
machine was commissioned in 1994 at Field GUN Factory, Kanpur for deep
hole drilling/trepanning of large size gun barrels. It's performance was
appreciated by the user.
 CNC Planing machine for Copper Mould machining
Designed for machining Concave / Convex profile on the copper mould to
be used on continuous casting machine. The machine was developed with
FANUC 0-MC CNC System for Rourkela Steel Plant, in the year 1995.
 Heavy Duty CNC Roll Turning Lathe for Rolling Mills
4 nos. of machines were developed & manufactured for rough & finish
machining of Rolls with very high skin hardness. These machines with a use
of FANUC 0-TD CNC System were supplied & commissioned at Bokaro
steel Plant in the year 1997.

1.9 CORPORATE SOCIAL RESPONSIBILITY

At HEC Ltd. Corporate Social Responsibility (CSR) is an essential part of its
overall business philosophy. Business should not base its decisions solely on
economic criteria but must also consider the ethical, moral and social impact of its
decision and actions on society as a large. HEC Ltd. strongly believes that in order
to be a good corporate entity it must be sensitive to the needs and aspirations of the
community in which it operates.

Page
18
HEC was set up in the backward area of Chotanagpur in the eastern part of India.
The company feels it has the responsibility to see the welfare of the people in the
neighboring area as well as development of the area .Doctors and medical staffs of
Hec regularly visit the neighboring villages for free medical treatments,
vaccination and health awareness. Provision of road and facilitating for drinking
water are some of the activities extended by HEC.

HEC runs a number of schools for the wards of its employee and others living in
the vicinity of township. A Technical Training Institute is also run for imparting
technical skill and knowledge to the local youths for better prospect in life and
facilitating the availability of qualified technical persons for the industries.

A large industrial area set up near HEC with small work shops of facilities like -
fabrications, castings, forgings, machining, electrical repair shop etc.. HEC
facilitates the entrepreneurs by placing orders, facilitates to accomplish the
assignments by imparting training, technical know how as well as management
skills. This encourages the entrepreneurship in the area.

INTEGRATED POLICY OF HEC LTD.

 QUALITY

 ENVIRONMENT

 OCCUPATIONAL HEALTH & SAFETY

HEC affirms its continuous commitment towards Customer Satisfaction,

Environment Protection and a Healthy and Safe Environment for all stake holders.
Hec Ltd always endeavour to:-

 Provide environment friendly and quality products which surpass customer

expectation and achieve customer delight.

 Comply with all legal and ethical requirements in India and in all other
countries where we carry out our business.

Page
19
 Continuously train and upgrade the quality of our human resources and
involve them in all activities and decision making processes.

 Continuously improve our standards of Quality of our Products, Services,

Work Environment and Health & Safety Cultures.

 Prevent and reduce air, water and soil pollution in the entire value chain of
our products and services.
 Ensure the highest standard of Health & Safety in the workplace.

 Institute the best practices of Management System available, to

continuously improve our efficiency and effectiveness in meeting and
exceeding our business goals.

 Run our business in a sustainable manner to ensure conservation of the

natural resources.

Page
20
WORKING SHIFT AT HEC LTD.
1.A SHIFT
2. B SHIFT
3.C SHIFT
4. GENERAL SHIFT (GENERAL EXECUTIVE)
WORKING HOURS
1. A SHIFT -6 AM TO 2 PM
2. B SHIFT-2PM TO 10 PM
3. C SHIFT -10 PM TO 6 AM
INTERVAL OF 1 HOUR IS PROVIDED IN ALL THE 3 ABOVE SHIFTS.
4. GENERAL SHIFTS- 8 AM TO 5 PM.

Page
21
CHAPTER-II:INDUSTRIAL RELATION AND QUALITY OF LIFE

2.1 INDUSTRIAL RELATION AND QUALITY OF LIFE

Industrial relations is used to denote the collective relationships between

management and the workers. The National Commission on Labor (NCL) also
emphasize on the same concept. According to NCL, industrial relations affect not
merely the interests of the two participants- labor and management, but also the
economic and social goals to which the State addresses itself. Industrial relations
is concerned with anticipating, addressing and diffusing workplace issues that may
interfere with an organization‟s business objectives, as also with resolving disputes
between and among management and employees.

It includes the processes of analyzing the employer-employee relationship;

ensuring that relations with employees comply with applicable central and local
laws and regulations; and resolving workplace disputes. It also includes matters
involving union issues, collective bargaining and ongoing union-management
relations. The practice of counseling, disciplining and terminating employees falls
within the domain of this discipline. . The term industrial relations has a broad as
well as a narrow outlook. Originally, industrial relations was broadly defined to
include the relationships and interactions between employers and employees. From
this perspective, industrial relations covers all aspects of the employment
relationship, including human resource management, employee relations, and
union-management relations.

In fact, industrial relation encompasses all such factors that influence behavior of
people at work. The Industrial relation has a direct relation with the quality of
life(QOL) as It includes matter pertaining to employment conditions like pay,
hours of works, leave with wages, health, and safety disciplinary actions. The
collective relationship between the employee and EMPLOYER determines the
quality of life of workforce.

The term quality of life (QOL) references the general well-being of individuals
and societies. The term is used in a wide range of contexts, including the fields
of international development, healthcare, and politics. Quality of life should not be
confused with the concept of standard of living, which is based primarily on
income.
Instead, standard indicators of the quality of life include not only wealth and
employment, but also the built environment, physical and mental health, education,
recreation and leisure time, and social belonging.
Page
22
 Quality of life is an important concept in the field of Industrial Relations, since
it allows development to be analyzed on a broader scale than standard of living.
Within development theory, however, there are varying ideas concerning what
constitutes desirable change for a particular society, and the different ways that
quality of life is defined by institutions therefore shapes how these organizations
work for its improvement as a whole.

Quality of life is an important concept in the field of Industrial Relations,

since it allows development to be analyzed on a measure broader than standard of
living. The quality of life of workmen is said to be satisfied if the resources,
facilities, activities and outcome stemming are satisfactory at the workplace.

A well balanced industrial relationship between the management and the labour
HELPS a lot to improve and raise the quality of life of workmen.

Page
23
 CHAPTER III:RESEARCH DESIGN

3.1 RESEARCH PROBLEM

The purpose of the research is to analyse the effect of Industrial Relations on

the Quality of Life of Workmen at Hec ltd.

1. To find the effect of Industrial Relation on the Quality of life of Workmen at

Hec Ltd.

2. To investigate the level of satisfaction of worker regarding Industrial

Relation at Hec Ltd .

Page
24
3.2 OBJECTIVE OF THE STUDY

 To study and understand the state of industrial relation and its effect on the
quality of life of workmen at Heavy Engineering Corporation Limited.

 To Investigate and analyse the satisfaction level of the workers regarding

welfare facilities ,working condition and Industrial relation at Heavy
engineering corporation Limited

Page
25
3.3 SCOPE OF THE STUDY

This research provides me with an opportunity to explore in the field of Human

Resources.The study provides us the scope to understand the Impact of Industrial
relation on the quality of life of workers at Hec Ltd.

 To collect and analyse primary data regarding Industrial relation from the
workers of Heavy Machines Building Plant(HMBP/HEC) Ranchi.

 To carry out survey of workers perception towards Industrial relation at

Heavy Machines Building Plant (HMBP/HEC).The data has been collected
through personally Structured questionnaire.

Page
26
3.4 Research Methodology

The research study is based on the primary data taken from all the shops of
HEAVY MACHINES BUILDING PLANT (HMBP/HEC).

We designed a structured questionnaire to collect Data from the field.

3.5 Sample size

The survey selected a total of 100 samples from all the shops of Heavy Machines
Building Plant (Hec Ltd. Ranchi).

3.6 Sampling Method

 Sampling area : HMBP, HEC Ltd. Dhurva, Ranchi

 Sampling size : 100
 Sampling method : survey method.
 Sampling technique : simple random sampling.
 Duration of Training : 45 days

Every effort has been made, at all stages of the survey, to minimize the non-
sampling errors.

Page
27
 CHAPTER IV: DATA ANALYSIS AND FINDING

Industrial Relation on quality of life of workmen

1. Industrial Relation At HEC Ltd.

16% Very
satisfactory
74% satisfactory
74.00%
80%
10% Average
70%
60% 0% - Unsatisfactory
50%
40%
0%-Very
Unsatisfactory
30%
16% 10% 0%
20% 0%
10%
0%

Inference:
The graph depicts the attribute percentage of the respondents. .Majority of
workers 74 % responded that Industrial relation at Hec ltd is Satisfactory,
16% are very Satisfied, 10% said its Average .

Conclusion

Since majority of workers are satisfied with the Industrial relation. Hence it can
be concluded that there is good state of Industrial relation at Hec Ltd.

Page
28
2. Does the dispute at work place affecting “QUALITY OF LIFE”?

60% 56%

50%

40%
28%
30%

20% 12%
2% 2%
10%

0%

None Slight Moderate Extensive Very extensive

Inference:
Majority of workers, 56% of workers responded that there is no impact of work
place disputes on their “Quality of Life”, where as 28% of workers said that
there is minor/slight affect ,12% feels moderate affect, 2% extensive and 2%
feel very extensive effect of dispute on their quality of life.

Conclusion:

Since It is found that rarely disputes occur between workers at the Shops of
Heavy machines Building plant(HMBP/HEC).Hence it can be concluded that
there is no negative impact of workplace disputes on the workers quality of life.

Page
29
3. To what extent personal problem affects your Industrial Relation.

70% 62%
60%
50%
40%
30%
30%
20%
10%
0% 2% 4%
None 2%
Slight
Average/Can't
Say Extensive
Very Extensive

Inference:

About 62% of workers have responded that they feel no effect of “Personal
Problem” on their Industrial Relation, whereas 30% of workers observes slight
effect, 2% feels average,4% Extensive and 2% feels Very Extensive affect of
personal problem on their industrial relation.

Conclusion :

Since majority of workers(62%) have responded that they do not have any
effect of “personal problem” on their Industrial relation, Hence we can
conclude that there is no or slight effect of personal problem on their Industrial
Relation at Hec Ltd.

Page
30
 4. Satisfaction from Pay rate and Promotional standards.

44%
45%
40%
35% 28%
30%
25%
20% 14%
15% 8%
6%
10%
5%
0%
Very Satisfactory Average/can't Unsatifactory Very
Satisfactory say Unsatisfactory

Inference:
About 44% of workers have responded that they are satisfied with their salary
and promotional standards, 8% of workers feels very satisfied and 28% replied
that these standards are average, whereas 14% are not satisfied and 6% feels
very unsatisfied.

Conclusion:

Since majority of workers are satisfied with their pay rate and promotional
standard. Hence it can be concluded that Hec Ltd provides a good pay rate and
promotional standard.

Page
31
 5. Your job Satisfaction at HEC Ltd. Ranchi :

80%
68%
60%

40% 24%
20%

0% 2% 6%
Very Satisfactory
Satisfactory
Average/Can't Say
Unatisfactory

Inference:

Here 68% of workers have replied that they are satisfied with their job ,whereas
24% of them are very satisfied, 2% replied average/can‟t say and 6% of them are
not satisfied with their job.

Conclusion:

Since majority of workers are satisfied with their jobs. Hence we can conclude that
Hec Ltd provides good job Satisfaction.

Page
32
6. Working environment at HEC Ltd. is :

80% 74%
70%
60%
50%
40%
30%
16%
20%
10% 8%
0%
2%
Very 0%
Satisfactory Satisfactory
Average/Can't
Say Unsatisfactory
Very
Unsatisfactory

Series 1

Inference:

The working environment at HEC Ltd. is very good as 16% replied Very
Satisfactory and 74% replied Satisfactory, 8% average/can‟t say and only 2% said
unsatisfactory.

Conclusion:

Since majority of workers are satisfied with the working condition at Hec Ltd.
Hence we can conclude that the working condition at Heavy engineering
Corporation Limited is good.

Page
33
7. Management Policies and Code of Conduct of HEC Ltd.
Ranchi is:

50%
50%

40%

30%
26%
20%
16%
10% 6%

0%
2%
Very
Satisfactory Satisfactory
Average/ Can't
Say Unsatisfactory
Very
Unsatisfactory

Inference:
About 6% workers have responded that they are very Satisfied with the
management policies and code of conduct of Hec Ltd , 50% of them are
Satisfied with Management Policies and Code of Conduct of HEC Ltd., where as
26% replied Average/ Can‟t Say, 16% of workers are Unsatisfied and 2% feels
very unsatisfied.

Conclusion:

Since majority of workers (56%) are satisfied with the management policies and
code of conduct at Hec Ltd. Hence it can be concluded that the management
policy and code of conduct at Hec Ltd is good & prosperous.

Page
34
 8. To what extent Collective bargaining is effective in solving a
conflict and reaching to mutual agreement:

60%
54%
50%

40%

30%
24%
20% 14%

10%

0% 6%

Very Satisfactory 2%
Satisfactory
Average/Can't
Say Unsatisfactory
Very
Unsatisfactory

Inference :

About 14% of workers feels very satisfactory, 54% feels Satisfactory, 24% feels
Average/ Can‟t Say , 6% are Unsatisfied and 2% are Very Unsatisfied with
collective bargaining in solving a conflict and reaching to a mutual agreement.

Conclusion:

Since majority of workers are satisfied with collective bargaining. Hence it can be
concluded that collective bargaining is effective in solving a conflict and reaching
to a mutual agreement at Hec Ltd.

Page
35
9. How much the trade Union affects(enhances) the Bargaining
power of workers :

45% 44%

40%
35%
30%
25% 24%
20%
15% 12%

10% 12%
5%
8%
0%
None
Slight
Moderate
Extensive
Very Extensive

Inference:

Most of the workers i.e. about 44% feel slight effect, 12% don‟t feel any
effect,24% feel moderate effect ,12% feel extensive effect and 8% Very
Extensively feel the effect of Trade Union On Bargaining Power(enhancing
bargaining power).

Conclusion:

Since majority of the workers feel the effect of trade union on their collective
bargaining power. Hence it can be conclude that Trade unions helps and enhances
the bargaining power of the workers at Hec Ltd.

Page
36
 10.Effect of Strike (Long term/Major) on “Standard of Living” of
workmen:

35%
30% 32%
25% 24%

20% 16% 20%

15%
10%
6%
5%
0%
2%
None
Slight
Moderate
Extensive
Very
Extensive Others/n.a.

Inference:

For about 32% of workers have responded that strikes Very Extensively effect
their standard of living, 20% replied Extensive, 6% feel Moderate effect,24% feel
Slight effect,16% are not affected by major/long strike, and 2% workers do not
have any opinion as no strike have been called since they joined.

Conclusion:

Since majority of workers feels the effect of strikes on their standard of living.
Hence it can be concluded that strikes affects the life of workers and their standard
of living.

Page
37
 11. Worker’s Personal growth after joining HEC Ltd. :

45% 42%
40%
35%
30%
26%
25%
20%
20%
15% 12%

10%
5%
0%
Very 0%
Satisfactory Satisfactory
Average/ Can't
Say Unsatisfactory
Very
Unsatisfactory

Inference:
About 12% of workers have responded that they are Very Satisfied with their
Personal Growth after joining Hec Ltd., 42% are Satisfied. 26% have responded
Average/ Can‟t Say, 20% are not satisfied with their Personal Growth after joining
Hec Ltd.

Conclusion:

Since majority of workers are satisfied with their personal growth after joining Hec
Ltd. Hence it can be concluded that there is a good scope of personal growth at
Hec Ltd.

Page
38
12. Level of satisfaction with Quarters allotted to workers by
HEC Ltd.

40% 40%

30%

20% 24%
14%
8% 10%
10%

0% 4%

Inference:

About 8% of workers have responded that they are Very Satisfied with the
quarters allotted to them, 10% are Satisfied, 14% says its Average and 40%
workers are not satisfied, where as 4% are very much unsatisfied with the
quarter allotted to them. And 24% of worker either live at their own houses/rent
or they have not been allotted quarters.

Conclusion:

Since majority of workers are not satisfied with the quarters allotted to them.
Hence it can be concluded that Hec Ltd lacks in providing good
accommodation to their workers.

Page
39
13. Which Method should be used to promote communication
between worker and Management:

40%
40%
35%
30%
25%
22%
20%
15% 12%
10% 10%
5% 8%
8%
0%
Work place
Small group
meetings Suggestion
activities Grievance
system Employee
procedure Others
Attitude
Survey

Inference:

When it was asked from workers which method should be used to promote
communication between worker and management 40% replied for Work place
meeting, 12% for Small group activities,22% replied for Suggestion system,
10% for Grievance Procedure, 8% for Employees Attitude Survey and 8% for
others i.e. management should talk to workers directly, they should conduct
meetings regularly etc.

Conclusion:

Work place meetings should be promoted for better communication between

workers and management at Hec Ltd.

Page
40
14.Which action is generally choosen to put pressure on
management in case of conflict to get their desired demands.

45% 44%
40%
35%
30% 28%
25%
20% 16%
15%
10% 10%
5%
0%
2%
Strike
Slow Down
Interuption in
Gherao
Work Others

Inference:

When the question came for putting pressure on management, 16% said that
they will go for Strike, 28% said they will Slow Down their work, 10% replied
that they will stop working , 44% went for Gherao, and 2% for Others i.e.
lockout or communicating With management for getting their demands.

Conclusion:

Majority of workers will go for Gherao for putting pressure on

management for getting their desired demand agreed by the
management.

Page
41
15. Have you ever thought of leaving HEC Ltd:

70%

60% 60%

50%

40%

30%

20% 12%
20%
10% 8%

0%
Once
Always
Never
Can't Say

Inference :

About 12% of worker have responded that they had once thought of leaving
their job, 8% replied that they are not satisfied here and they always think to
quit HEC Ltd., 60% replied that they had never thought of leaving HEC Ltd.,
and 20% replied that they Can‟t Say anything related to leaving HEC Ltd.

Conclusion:

Since majority of workers have never thought of leaving Hec Ltd. Hence it can
be concluded that workers are satisfied with their job at Hec Ltd & Hec Ltd
provides good job Satisfaction.

Page
42
16. Do you think welfare facilities provided at HEC Ltd are
Sufficient :

60%
52%
50% 46%

40%

30%

20%

10%

0% 2%
Yes
No
Can't Say

Inference:

About 52% workers have responded that welfare facilities provided at HEC
Ltd are not Sufficient/Satisfactory whereas 46% of workers feel its satisfactory
and 2% replied that they Can‟t Say.

Conclusion:

Since majority of workers are not satisfied with the welfare facilities provided
by Hec Ltd. Hence it can be concluded that Hec Ltd lacks in providing adequate
welfare facilities.

Page
43
17.Any dispute at work place which had any adverse effect on
family life:

80% 74%
70%
60%
50%
40%
30% 22%
20%
10%
0% 4%
Yes
No
Can't Say

Inference:

About 22% workers have replied that there is some effect of work place
dispute on their family life but 74% of workers have responded that there is no
adverse effect of workplace dispute on their family life and 4%responded as
Can‟t Say.

Conclusion:

Since majority of workers have responded that Dispute at workplace had no

adverse affect on their family life. Hence it can be concluded that Dispute at
work place had no negative impact on the family life of the workers at Hec Ltd.

Page
44
18. Does management of company tries to improve working
condition of Workmen:

50%
50%
45%
40%
35%
30%
30%
25%
20%
20%
15%
10%
5%
0%
Yes
NO
Can't Say

Inference :

About 50% of the workers have responded yes and feels that that management
of company tries to improve working condition of the company, whereas 30%
said NO and 20% responded Can‟t Say.

Conclusion:

Since majority of the workers have agreed upon that management of the
company tries to improve the working condition. Hence it can be concluded that
the management is effective in improving the working condition at Hec
Limited.

Page
45
 19. HEC Ltd. will grow/develop in forth coming 5 years :

67%
70%

60%

50%

40%

30%

20% 22%
11%
10%

0%
YES
NO
Can't Say

Inference:

About 67% of the workers feels that HEC Ltd. will grow in coming 5 years, 11%
have responded NO and 22% have responded that they can‟t say.

Conclusion:

Since majority of the workers have responded that there is good scope of
growth/development of the company in the forth coming year. Hence it can be
concluded that form workers point of view Hec Ltd have a good prospect of
growth in the upcoming years.

Page
46
 CHAPTER-V: CONCLUSIONS

The research discussed the analysis of effect of Industrial Relation on the Quality
Of Life of workmen. The research also highlighted facts about the welfare
facilities, Job satisfaction, Personal Development of the workers at Hec Ltd. By
considering all these facts it has been found that majority of workers don‟t feel
any negative effect of Industrial relation on their Quality of Life, while some of
them (28%) feel slight effect. And since majority of the workers are satisfied with
the industrial relation at Hec Ltd. Hence it can be concluded that there is a good
state of Industrial relation at Hec Ltd and there is no negative impact of industrial
relation on the quality of life of workmen at Heavy Engineering Corporation
Limited.

Since It is found that rarely disputes occur between workers at the Shops of Heavy
machines Building plant(HMBP/HEC).Hence it can be concluded that there is no
negative impact of workplace disputes on the workers quality of life.

Further it is also found that majority of workers do not feel any effect of Personal
problem on their Industrial Relation.

It has also been found that majority of the workers feel satisfactory work pressure.
Some of the welfare facilities like canteen, drinking water are appropriate but there
is a major problem of Sanitation system and some problem in maintenance of
quarters.

Majority of workers have agreed upon that they had a good state personal growth
after joining HEC ltd. Further when it comes to putting pressure on management
for getting their desired demand agreed by the management it is also found that
Majority of workers go for gherao and some workers go for slowdown the work.

It is also found that strike effect a lot to the Quality of Life of workmen as they are
financially not very sound so a strike adversely affect their personal family life.
When it comes for Collective Bargaining majority of workers responded that it is
beneficial to get their demands agreed by the management. And further Trade
unions also helps a lot and enhances the bargaining power of the workers at Hec
Ltd.

Page
47
 CHAPTER-VI: LIMITATIONS

 Since workers were not well educated so the questionnaire was personally
administered to them and which was time consuming.

 Due to time constraint and busy schedule workers could not be located
easily.

 Some respondents were resistant to fill the questionnaire.

Page
48
 CHAPTER-VII: SUGGESTIONS

 In order to improve Industrial Relation there should be certain and regular

meeting between workers and management
 Work place meetings
 Better communication between higher officials and workers
 There should be direct feedback of problem faced at work place

 Condition of welfare facilities like toilet, drinking water, hygienic working

condition should be improved.

 Maintenance of quarters allotted to the workers should be improved, better

medical facility should be provided.

 Motivational sessions should be conducted at shop floor level and efforts of

the workers should be appreciated in terms of rewards, incentives etc.

Page
49
 BIBLIOGRAPHY

Books:

1) Personal & Human Resource Management- David A. Decenzo & Stephen P.

Robins(Edition-2004).

2) Primary data collected from employees & workers of HEC Ltd. through survey.

3) Industrial relation and labour welfare- R.Sivarethinamohan (Edition-2007).

4) Heavy Engineering Corporation Limited- Annual Report 2012-2013.

WEBSITES

 www.hecltd.com

Page
50
 ANNEXURE: QUESTIONNAIRE

NAME (optional) :
DESIGNATION :
DEPARTMENT :
DATE : / /2013
 Working at HEC Ltd. For past yr/ yrs.
 Before HEC Ltd. you where at (if any)

Please rate the following questions :

1. How would you rate the Industrial relation at HEC Ltd.-
Very Satisfactory Satisfactory
Can’t say/Average Unsatisfactory Very Unsatisfactory
2. How would you rate pay and promotional standards in HEC Ltd.-
Very Satisfactory Satisfactory
Can’t say/Average Unsatisfactory Very Unsatisfactory
3. Rate the amount of work pressure you feel in meeting work demand of
your job-
Very Satisfactory Satisfactory
Can’t say/Average Unsatisfactory Very Unsatisfactory
4. Your job satisfaction at HEC Ltd. Is-
Very Satisfactory Satisfactory
Can’t say/Average Unsatisfactory Very Unsatisfactory
5. Your personal growth after joining HEC Ltd. Is-
Very Satisfactory Satisfactory
Can’t say/Average Unsatisfactory Very Unsatisfactory
6. Management policies and “Code Of Conduct” of HEC Ltd is-
Very Satisfactory Satisfactory
Can’t say/Average Unsatisfactory Very Unsatisfactory
7. How far is collective bargaining effective in solving a conflict and reaching
to a mutual agreement.
Very Satisfactory Satisfactory
Can’t say/Average Unsatisfactory Very Unsatisfactory

Page
51
 8. How much is the “CORPORATE SOCIAL RESPONSIBILITY” of HEC Ltd.
Very Satisfactory Satisfactory
Can’t say/Average Unsatisfactory Very Unsatisfactory
9. Working environment at HEC Ltd. Is-
Very Satisfactory Satisfactory
Can’t say/Average Unsatisfactory Very Unsatisfactory
10. How much you are satisfied with quarters allotted to you by HEC Ltd.
Very Satisfactory Satisfactory
Can’t say/Average Unsatisfactory Very Unsatisfactory
11. How much does the dispute at work place affect your “QUALITY OF LIFE”
None Slight Moderate
Extensive Very Extensive
12. How much your personal problem affect your Industrial Relation-
None Slight Moderate
Extensive Very Extensive
13. How much your Industrial Relation affect your parent-child relation
ship-
None Slight Moderate
Extensive Very Extensive
14. How much a srike(major/long term) affect your standard of living-
None Slight Moderate
Extensive Very Extensive
15. How much absentism does affect your Industrial Relation-
None Slight Moderate
Extensive Very Extensive
16. How much Trade Union affect the bargaining power
None Slight Moderate
Extensive Very Extensive
Please choose any one :
1. Which method is used to promote communication between labour and
management.
work place meeting
small group activities
suggestion system
grievance procedure
employee attitude survey.

Page
52
 2. What is the current problem of your company in administration and
personnel management
difficulty in dealing with different business practices and market needs.
difficulty in securing manpower
difficulty in fostering manpower
high cost in wage.
unstable labour management relation
Others (please specify) :
3. Which action is generally chosen to put pressure on management in case of
conflict to get demands.
strike
slow down
interruption in work
gherao
lockout
any other (please specify) :

4. Have you ever thought of leaving your job-

Once
Twice
Never
Can’t say
5. Reason for reduction in manpower in last 10 years (from 11 thousand to 5
thousand) is
Lack of production
Lack of projects/orders
Lack of work
Economic problem of company
Any other (please specify) :
Select any one :
1. Do you think welfare facilities provided at HEC Ltd. are sufficient
Yes
No
Can’t Say

Page
53
2. Does any dispute at work place have any adverse effect on your family life.
Yes
No
Can’t Say
3. Does your company have a formal channel through which management
can consult with the labour union or representative of the employee.
Yes
No
Can’t Say
4. Do you think management of company tryies to improve working
conditions of work men
Yes
No Can’t Say
5. What suggestions would you like to give in order to improve working
conditions at work place-

6. What suggestions would you like to give in order to improve the

Industrial Relation between management and employees.

Page
54