JADUAL PENTAKSIRAN

NAMA MODUL : SUPERVISORY TECHNIQUES IN TOURISM

KOD MODUL : HPC 4022
KELAS : 2 PELANCONGAN 1

BIL TAJUK KOMPETENSI TARIKH PENCERAPAN CATATAN

1 Prepare job schedule

2 Organise department operation

3 Handle customer complaint and feed back

4 Appraise staff performance

5 Conduct training
6 Conduct staff meeting

7 Monitor office etiquette

JADUAL PENTAKSIRAN

NAMA MODUL : INBOUND AND OUTBOUND OPERATIONS 2

KOD MODUL : HPC 2023
KELAS : 1 PELANCONGAN

BIL TAJUK KOMPETENSI TARIKH PENCERAPAN CATATAN

1 Perform booking elements

2 Perform tour coordinator / leader duties

Generate inbound/ outbound operations

3
report