Definition of Terms:

Clan culture – Family-like treatment to one another, a friendly loyal and trustworthy environment, the Mayor
has a father figure which nurtures and mentors his employees

For clientele-participants:
1. Based on the survey results, the culture in Amadeo Municipal Hall is family-like (clan) culture. Why do you
think the culture is like this?
2. Why does your profile (age, sex, civil status, and educational attainment) do not affect the family-like (clan)
culture in Amadeo?
3. What are the effects of having a family-like (clan) culture of employees on:
o How employees deliver their job?
o How employees follow the rules and regulations?
o How employees treat you?
4. Based on the results, clientele perceived that public service delivery is “Effective”. What are your perceptions
on how employees deliver their job?
5. Why do you think your perception on public service delivery (Effective) and the employee’s perception on
public service delivery (Very Effective) differ?