High stakes conversations

1. Identify the right time

Scheduled so the other person is ready , seek for the best moment
2. Pick the right setting , make sure the location is right depending on thype of conversation maybe
you preferred more quite situation or walking meeting
3. Be ready to focus, make sure u ready physically get enough rest the night before so your not
distracted by being hungry listening well take energy and effort
4. Consider involving other, need negotiation , so if other missing something they can help u
through it

Sign when your not listening so you can avoid so can improve the skill for a better listening :

1. Interrupting
2. Changing topics
3. Debating , wait until their done
4. Playing with devices, keep it in bag or put in the table
5. Asking them to repeat

WE’RE DISTRACTED
WE’RE TOO BUSY INTERUPTING
WE’RE NERVOUS
WE DON’T AGREE

One of the best ways to become a better listener is to realize what it feels like when you are not being
listened :

- Notice how it makes u feel

- Try to get the attention back
- Say something

Adopting a listening mindset ;

- UNDERSTAND YOUR MOTIVATION

- SHOW YOU CARE

VALIDATE THE OTHER PERSON

PAY ATTENTION TO WORDS USED

ASK THEM TO EXPAND

ASK THEM FOR POSSIBLE SOLUTIONS

IF SOMEONE TALKING ANNOYINGLY :

MAYBE because they are passionate = try to connect with their passion

They may not think your you’re listening = restate their point with an action plan

They may be angry = if your at fault , apologize ; if not, understand what they needed

WE GET BUSY , WE GET DISTRACTED , ZONED OUT , CHECK OUR DEVICES

Focus on 1 behavior at a time : not interrupt, keep our devices

Observe :

VIDEO 2
Recalling the details : mengingat hal-hal kecil

Understanding the big picture: grasp the overall meaning of something even if u don’t remember the
specific details , if u know the key when u listen something then this is ur strength mampu mensintesis
ide-ide inti menjadi ulasan ringkas

Evaluating the content : questioning the listening

Attending the subtle cues : noticing the body language signal

Emphatize wit the speaker : understand the emotion of speaker and recognize if he/she sad,happy , etc