HS1176

COMMUNICATION & SAFETY IN

HEALTHCARE
ICA GROUP PRESENTATION
SUB-GROUP 2
GROUP MEMBERS: JACELYN (LEADER), MARK (ASSIST. LEADER), MASAYU,
CALYSTA, LIWEN, RACHEL, JINGYI
 CONTENT

• DEFINITION
• FACTORS
• EFFECTS
 SCENARIO 1

•CLAIMS OF UNFAIR TREATMENT BY

PATIENTS OR FAMILY MEMBERS
WHAT IS UNFAIR TREATMENT?
 FACTORS
• AGE
• RACE
• RELIGION
• ILLNESS
• NATIONALITY
• DISABILITY
• INCOME
 WONG KAI YI CALYSTA
191621J

AGE

EXAMPLE OF UNFAIR TREATMENT – TREATING ELDERLY AT A FASTER TIME AS

COMPARED TO ADULT AND KIDS.
EXAMPLE OF FAIR TREATMENT – NURSES SHOULD RESPONSE PROMPTLY TO ANY
ISSUES BEING RAISED

Wong,2019
 Tan Shan, Rachel
194073S

RACE

• UNFAIR TREATMENT – NURSES ATTENDED PATIENT WITH SAME RACE

PROMPTLY AS THEY ARE MORE COMFORTABLE WITH THEIR OWN RACE
• FAIR TREATMENT – NURSES SHOULD TREAT ALL KINDS OF PATIENTS WHO ARE
DIFFERENT RACES AS THEY ARE STILL PATIENTS
 Portugual Von Mark Behona
191717Y

RELIGION

• UNFAIR TREATMENT – GIVING PRIORITY TO PATIENT OF SAME RELIGION WITH

THE NURSE IN-CHARGED
• FAIR TREATMENT – NURSES SHOULD TREAT ALL PATIENT EQUALLY DESPITE OF
ALL RELIGIONS
 DONG JINGYI
190090L

ILLNESS
• UNFAIR TREATMENT EXAMPLE – A PATIENT WHO HAS ONLY HAS A CUT WILL BE
TREATED THE LAST OR NOT BEING PAID ATTENTION AT ALL
-DOCTORS AND NURSES REFUSE TO TREAT PATIENTS WITH AIDS
• FAIR TREATMENT – A LAST STAGE CANCER PATIENT WAS
TRANSFERRED TO YOUR WARD (PALLIATIVE CARE) AND THE NURSE IS REQUIRED
TO ENSURE THE PATIENT IS FREE FROM PAIN AND STRESS AND TO PREPARE THE
FAMILY MEMBERS ON THE LAST STAGE OF LIFE.
 Ng Liwen 194297R

NATIONALITY

• UNFAIR TREATMENT- NOT TREATING PATIENTS PROMPTLY BECAUSE OF

THEIR NATIONALITY
Click to add text
- ROHINGYA REFUGEE FACED DISCRIMINATION IN THEIR NATIVE
LAND DUE TO THE EFFECTIVE DENIAL OF THEIR CITIZENSHIP, AND THIS
LEAD TO SEVERAL HUMAN RIGHTS VIOLATIONS INCLUDING LIMITED ACCESS
TO HEALTH CARE SERVICES
• FAIR TREATMENT – TREAT EVERY PATIENTS SERIOUSLY AND RESPONSIBLY,
REGARDLESS OF HIS NATIONALITY
 Masayu Soleha Bte Wahid
193946K

DISABILITY
• UNFAIR TREATMENT – BLIND PERSON IS BEING LEFT UNATTENDED IN THE
HOSPITAL

• FAIR TREATMENT – TAKING EXTRA TIME TO EXPLAIN THINGS TO THE DISABLE

PERSON , PROVIDING INFORMATION IN BRAILLE AND LARGE PRINT
- HEALTHCARE PROVIDERS SHOULD ENSURE THEY HAVE ENOUGH STAFF
ON DUTY TO DEAL WITH PATIENTS WITH WHO NEEDS EXTRA CARE
 JACELYN CHOK XING
LING 194210X

INCOME
• UNFAIR TREATMENT - A NURSE TREAT PATIENT IN A CLASS PROMPTLY ,DOING MOSTLY WHAT THE PATIENT
ORDERED COMPARED TO C CLASS PATIENTS . DUE TO THE PATIENT IS PAYING MORE THAN THOSE IN C CLASS WARD
VERBAL COMMUNICATION- NURSES COMMUNICATE MORE POLITELY AND LET THEM UNDERSTAND EVEN THOUGH THEY ARE
NOT RATIONAL FOR A CLASS PATIENT
EFFECT – CLASS C PATIENT FELT UNFAIR SINCE THEY ARE HERE FOR RECEIVING TREATMENT TOO. THEY
FELT DISSAPOINTED&DISRESPECTFUL TO THE NURSE ACTION, THIS WILL MAKE THE IMEJ OF THE NURSES AND THE HOSPITAL
DOWN.

• FAIR TREATMENT - A NURSE SHOULD TREAT EVERY CLASS STATUS PATIENT EQUALLY , NURSE SHOULD KNOW ALL PATIENT ARE
ENTITLE TO RECEIVE EQUAL TREATMENT IN SINGAPORE
NON-VERBAL COMMUNICATION – THE NURSES WILL SMILE AND HAVE EYE CONTACT TO THEM WHILE TREATING EVERY CLASS
PATIENT
EFFECT – PATIENT FELT COMFORTABLE AND FULLY TRUST THE NURSES DURING THEIR HOSPITALIZATION PERIOD
 VIDEO
OF UNFAIR TREATMENT
 VIDEO
OF
FAIR TREATMENT
 DO'S & DON'TS

DO'S
DON’T'S
▪ ENGAGE PATIENT TO PARTICIPATE IN HIS OR
HER DAILY ACTIVITIES SUCH AS BED BATH AND ▪ DO NOT LAUGH AND TALK AMONG
COMMUNICATE WITH PATIENT WITH THE
LANGUAGE THEY ARE COMFORTABLE WITH DURING SELF(NURSES) DURING PROCEDURE
PROCEDURE
▪ NOT EXPLAINING TO PATIENT ON HIS OR
▪ ALLEY PATIENTS ANXIETY ON HIS OR HER CARE FOR
EXAMPLE IF HE OR SHE IS GOING FOR ANY HER
PROCEDURE
▪ DO NOT USE JARGON WORDS
▪ USE SIMPLE LAY MAN TERM TO EXPLAIN TO PATIENT
▪ HANDLE PATIENT WITH TENDER LOVING CARE. ▪ NURSE PATIENT ROUGHLY. NOT TAKING
ESPECIALLY THE AFFECTED LIMBS EXTRA CARE ON THE AFFECTED LIMB
 SUMMARY

• A NURSE SHOULD TREAT EVERYONE EQUALLY DESPITE THEIR AGE, RACE ,RELIGION ,ILLNESS ,
NATIONALITY, DISABILITY AND INCOME. NO ONE SHOULD FEEL THAT THEY HAVE BEEN
UNTREATED FAIRLY AS EVERYONE DESERVES AN EQUAL MEDICAL CARE AND ATTENTION.
 REFERENCE
WONG PEI TING(2019).APPROPRIATE CARE' GIVEN TO WOMAN, SAYS CHANGI GENERAL HOSPITAL IN RESPONSE TO
GRANDDAUGHTER'S ALLEGATIONS RELIEVED FROM:
HTTPS://WWW.TODAYONLINE.COM/SINGAPORE/ELDERLY-WOMANS-FAMILY-ALLEGES-POOR-END-LIFE-CARE-CHANGI-
GENERAL-HOSPITAL-HOSPITAL-SAYS(15 MAY 2019)

CITIZENS ADVICE(2019)DISABILITY DISCRIMINATION WHEN ACCESSING AND USING HEALTH

SERVICES RELIEVED FROM:HTTPS://WWW.CITIZENSADVICE.ORG.UK/HEALTH/DISCRIMINATION-IN-
HEALTH-AND-CARE-SERVICES/HEALTH-AND-CARE-SERVICES-COMMON-SITUATIONS/DISABILITY-DISCRIMINATION-WHEN-
ACCESSING-AND-USING-HEALTH-SERVICES/(2019)

J GLOB HEALTH(2018)HEALTH RISKS OF ROHINGYA REFUGEE POPULATION IN BANGLADESH: A CALL FOR GLOBAL
ATTENTION RELIEVED FROM: HTTPS://WWW.NCBI.NLM.NIH.GOV/PMC/ARTICLES/PMC6220352/(9 NOVEMBER 2018)

BRIGHT HR LIMITED(2019)UNFAIR TREATMENT OF AN EMPLOYEE AT WORK UNFAIR TREATMENT OF AN EMPLOYEE CAN

LEAD TO DECREASED MOTIVATION AND DROPS IN
PERFORMANCE RELIEVED
FROM:HTTPS://WWW.BRIGHTHR.COM/ARTICLES/EQUALITY-AND-DISCRIMINATION/UNFAIR-TREATMENT-AT-WORK(2019)