FEBRUARY 2015

STATE OF TECHNOLOGY REPORT

HMI & Operator

Interface
From BYOD mobile apps to powerful PACs
that tackle control, too, machine designers
have more options than ever when it comes to
human-machine and operator interface
functionality.
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Table of Contents
Choices Abound in HMI Purchase Decision 6
What OEMs Don’t Tell End Users about PACs 7
Get in Touch With HMIs and Machines 10
Remote Access Here or There 12
Industrial PC Basics 18
Beyond Network Security Passwords 20
Combine Control and Operator Interface 22
Take a Look at New Technology 25
Sleepless in Software City 26
PC-Based Control Goes Consumer 28
Data Access, Mobility: ‘Open’ for Business 30
Panel Meters Take on PLC Chores 32
Interface Interference in the Machine Operating World 33
Is BYOD Inevitable in the Manufacturing Space? 35
Give Your HMI an Ergonomic Tune-up 38
The Pros and Cons of Embedded HMIs For Machine Builders 41
Machine Information in Your Hand 43
Cooling Complications in Hazardous Locations 44
It’s Free, You Say? 47
HMI: Form vs. Function? 48

3
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Advertiser Index
Unitronics 2
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Advantech 4
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IDEC 9
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Red Lion 17
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Pro-Face 21, 27
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Triherdral Engineering 24
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5
Choices Abound in Human-Machine
Interface Purchase Decision
H
uman-machine interface (HMI) solutions can
range widely in sophistication and cost, depend-
ing largely on how much interaction and informa-
tion exchange is required between the human opera-
tor and the machine in question. Further, because the
HMI often doubles as a data collection and supervi-
sory communications hub, these computation-inten-
sive tasks also must be taken into account when select-
ing an HMI solution.
A relatively simple, unconnected machine may need
only a few hardwired lights and pushbuttons. But at the
other end of the spectrum, a fully functional industri-
ally hardened PC may be required. In between these
two extremes are a range of microprocessor-based op-
erator panels or operator interface terminals (OITs)
that provide a configurable graphical operator display
and interface in a more compact, less expensive pack-
age than a typical industrial PC. In short, the need for
increased application flexibility and the need to han-
dle more complex information management tasks will
typically drive the machine designer to more capable
solutions.
Indeed, for all but the simplest of applications, in-
creased functional and performance requirements are
driving machine builders away from simple status in-
dicator lights toward increasingly sophisticated HMIs
equipped with graphical displays. On the human in-
put side, with the exception of a few critical buttons
(for emergency machine shutdown, for example) dis-
crete switches, too, have given way to configurable
input keys which, in turn, are yielding to integrated
touchscreens. The increasing need to integrate ma-
chine production data with plant-wide information
systems also is driving the movement toward more
communications-capable industrial PCs on what were
once standalone machines.
6
As with other aspects of industrial automation, HMI
display and input technologies have followed the arc of
commercial computing technology, adapting the lat-
est consumer advances to the unique demands of the
industrial environment. The CRTs once widely used
in HMIs long ago gave way to flat-panel LCDs, and
some of the latest HMIs even tout wide-screen 16:9
aspect ratios and can be mounted in landscape or por-
tait orientations. Traditional 4:3 aspect ratio devices re-
main available, especially for those machine designers
interesting in bringing legacy HMI applications for-
ward onto new devices.
Touchscreens, too, are now ubiquitous in the HMI
marketplace; some three-quarters of all machine
HMIs purchased by Control Design readers now in-
clude one. Configurable keys, trackballs and sealed
keyboards have their place, but from an ergonomic
standpoint the touchscreen is uniquely suited to plant-
floor environments: it has no moving parts, takes up
no incremental space and is readily accessible by a
standing operator. More lately, HMI touchscreens
have even added the multi-touch capabilities popular-
ized on smart phones and tablets to the industrial mix.
Industrial PCs used as HMIs can even double as
controllers as well, communicating directly with I/O
and effectively eliminating the need for a separate
PLC. They also can integrate with plant-level net-
works and systems to accomplish a variety of other
tasks, from facilitating remote troubleshooting to up-
loading production reports.
This balance of this State of Technology Report ex-
plores in greater detail these and other technology de-
velopments in the arena of machine HMI. We hope
that you find it useful.
- The Editors
What OEMs Don’t Tell End Users
About PACs
Many end users don’t really know what a PAC is, or what the differences between PLCs
and PACs are. The reality is, OEMs and machine designers need to educate users better.
By Don Fitchett, Business Industrial Network
I
f asked, “Is there really any difference between
programmable logic controllers (PLCs) and pro-
grammable automation controllers (PACs),” the
machine end user will likely answer, “No.”
Or that person might ask, “What is a PAC?” You
may even get a few that will argue that no difference
exists between the PLC and the PAC. Additionally,
users may claim the PAC is just a new name and ac-
ronym created by the PLC vendor sales department
to generate new sales.
The fact is a PAC is very different from a PLC, and
it is important for original equipment manufacturers
(OEMs) and designers to educate their end users re-
garding the differences between a PLC and a PAC
prior to purchase and again during customer training
on any new equipment.
Machine designers should prioritize educating
their customers on the difference between a PLC and
a PAC. Doing so will create significant benefits for
both parties by:
• lowering warranty period cost
• increasing customer satisfaction.
Success in achieving these two benefits is multiplied
when OEMs write programs that provide the appropri-
ate level of detail for end users who might lack prior
knowledge and experience with PACs. Clear and de-
tailed program documentation is often more import-
ant when using a PAC to control a machine.
There are some major differences and special
considerations an OEM should take when machine
control uses a PAC instead of a PLC. An equal anal-
7
ogy that any equipment customer can easily visual-
ize is: A PLC is to a PAC as a digital clock radio is
to a computer.
Sure, computers have clocks built into them, but
computers are structured differently and, with all
the added functionality, are much more compli-
cated than a digital clock radio. The clock/com-
puter and PLC/PAC comparison can be applied to
the intended end-user consideration in PLC/PAC
design, too.
See More: PLC vs. PAC Comparison
Simplified, PLCs are designed with the electrician
in mind, and a PAC is designed with the IT/com-
puter programmer in mind. With PLC designs, sim-
plicity and user-friendliness take priority over func-
tionality. Therefore, the PLC design focuses on
ladder logic, which electricians could easily under-
stand from their knowledge of working with elec-
trical diagrams, and the PLC has a very specific
control purpose. In contrast, the PAC is designed to
handle multiple control purposes, not just a PLC,
but also a motion controller, a DCS, four additional
high-level programming languages, and more.
The primary purpose of automation control is to
improve quality, efficiency and uptime. Over the
years, PLCs have evolved to serve these purposes
well. Nevertheless, the PAC is still greatly lacking
in these three areas in circumstances where plant
personnel working with PACs are involved in main-
tenance or troubleshooting the machine or process.
 • recommending training
for maintenance specific
to PACs and mastery of
PLCs before moving on
to PACs
• using PAC software’s doc-
umentation functionality,
such as rung comments, to
document in great detail
AUTOMATION CONTROL • abandoning the use of
Table 1: Machine designers would do well to consider their end users, who will have higher level program-
to maintain, operate or otherwise work with equipment controls, specifically related ming languages, such as
to important differences in device architecture, ease of access and version control. structured text, blocks
and user-defined instruc-
Therefore, it is the responsibility of the OEMs to com- tions, unless it is required
pensate for the PAC’s shortcomings in these areas. to obtain the desire con-
Table 1 shows a side-by-side comparison of the trol and then only where
PLC and PAC. The major differences are easily it is required
identifiable. Machine designers would do well to • carrying over best practices in PLC program-
consider their end users, who will have to maintain, ming to the PAC programming (cross-reference
operate or otherwise work with equipment controls, subroutine, startup subroutine, all HMI in its
specifically related to important differences in de- own subroutine)
vice architecture, ease of access and version control. • creating a subroutine for key and commonly
Regarding architecture, a PLC has a single scan used processor status data (end users no longer
cycle, and a PAC multi-tasks as a computer does. End have processor status data files in PACs, as they
users no longer have quick and easy access to the or- do in PLCs, for troubleshooting).
ganized data tables that PLC software provided, as Manufacturers and designers of PACs should make
the PAC uses only created tags. With a PAC, end us- their primary objective to be considering the mainte-
ers now have to be aware of firmware versions, and nance and operating personnel who will make minor
even access software revision numbers due to lack modifications to the PAC, and they simplify those pro-
of backward compatibility and maintaining current cesses during every phase of the PAC program design.
functionality. Additional consideration should be given to end us-
There are other drawbacks including configuration ers facing stark differences between the PLC and the
of a PAC, which is much more difficult than it is for a PAC and to assisting in the awareness of disparities in
PLC. PLC configuring cards are plug-and-play with the two systems. Machine manufacturers should keep
the click of a button. PACs comprise several options in mind during control programming and design that
that often need to be set manually and firmware ver- the end users may not be strong in PAC/computer ar-
sions to look for, creating additional complexity. chitecture, computer programming knowledge or ex-
Some of the most helpful ways an OEM can help perience operating them. If they address the end-user
their customers to reduce downtime and reduce de- needs for the additional level of detail required, they
mand for additional support include: will see less warranty calls and happier customers.

8
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Get in Touch with HMIs and Machines
HMIs today are the main point of decision-making for operators, and this will continue
in the future
By Hank Hogan, Contributing Editor
M
achine-to-machine communication and a
modern, touch-enabled device means there’s
no need to stand around an HMI to diagnose
and solve a problem.
Machine-to-machine communication might bene-
fit from the right touch—specifically the right multi-
touch input displays. Along with the ability of modern
HMIs to remotely collect data, the technology could
give control engineers new tools and capabilities.
An example of how this might unfold comes from
Lenze. The automation supplier announced a panel
controller a year ago that features an ARM proces-
sor, Ethernet connectivity, a USB port and a resistive
touch display.
Importantly, its operating system is Windows, and
that brings a host of features, explains Lenze’s tech-
nology evangelist Tom Jensen. These include the abil-
ity to easily pass information around and the power
to graphically display it, leading to some interesting
usage scenarios.
“If I have one HMI and two machines, when one
10
machine burps, the HMI will notice and automat-
ically ask, ‘Hey, do you want videos to help trouble-
shoot this other machine? Yes or no?’” Jensen explains.
The two machines operating under such unified
control could be an application, such as a filler-cap-
per combination, which are used in pharmaceutical or
beverage processing. These devices might process 250
units per minute for pharmaceutical operations and
as many as 1,200 per minute in the case of beverages,
according to Jensen.
In part, this new approach that could involve trou-
bleshooting videos is now possible because the de-
vices have the computing horsepower to oversee sev-
eral multi-axis motion operations simultaneously.
They also can handle the data load associated with a
high volume of manufacturing throughput. Software
running on the devices also can react to defined con-
ditions, such as an alarm, a changeover request or a
need for maintenance. In those cases, a video could
pop up and guide personnel through the appropriate
actions to take.
 Some of Beckhoff Automation’s industrial display
families have multi-point projective capacitive input.
This means that swiping, flicking, zooming and other
operations found on consumer devices are possible.
That familiarity brings benefits.
“It’s much easier for training in an international
market to get operators to understand a machine and
navigate the different HMI screens more efficiently,”
says Nathan Eisel, Beckhoff’s North America support
manager. He adds that the input technology can be
used with thin gloves on, unlike some other multi-
touch technologies.
Behind the scenes, the use of OPC UA means that
the devices can exchange data with other machines.
Beckhoff’s products can be either the client or the
server without hardware add-ons. Thus, they can do
machine-to-machine communication with other sys-
tems on the plant floor. Beyond that, they can also
talk to management systems and move data from shop
floor to top floor and vice versa, according to Eisel.
Looking forward, he sees two trends. One is unifica-
tion of HMI and controllers into a single unit that talks
both upstream and downstream, interacting with ma-
chines and management systems. The other is a change
in the input and display systems. For example, Beckhoff
Automation has studied the use of Google Glass, which
integrates a heads-up display with a camera, in an in-
dustrial environment. The technology could indicate
11
things to come—the birth of a wearable HMI.
HMIs today are the main point of decision-mak-
ing for operators, and this will continue in the future,
notes John Dirks, global product manager for Rock-
well Automation’s PanelView Plus. The product fam-
ily has panel sizes as small as four inches, with a 19-in.
display planned.
In Spring 2013, the company announced a new ver-
sion of HMI software. It allows its panels to connect
to and display data from noncontrollers such as power
monitors or smart overload relays.
As time goes by, the computers behind the panels
will produce a wider array of data and will interface
with more systems on and off the plant floor. Some of
this data will be accessed remotely. For instance, the
manager of a beverage plant might need to access a
screen showing a key performance indicator of a bot-
tle-filling machine. That can be done by connecting
to the filling room HMI and extracting the data. This
sort of machine-to-machine communication and a
modern, touch-enabled device mean there’s no need
for personnel to stand at an HMI to diagnose and solve
a problem.
As Dirks says, “The support person, be they mainte-
nance, operations or an engineer, can connect into the
terminal, see exactly what’s going on and be able to
walk an operator through some troubleshooting steps
without having to come out on the floor.”
 Remote Access Here or There
Remote monitoring, diagnostics and control tools enable machine builders and
integrators to skip the travel, but offer more services
By Jim Montague, Executive Editor
D
emanding applications such as heat-treating can
be complex, so furnace control systems must do
more than regulate temperature. For example,
a 10-bar, quench-furnace system provided by Ipsen
(www.ipsenusa.com), Rockford, Ill., also must con-
trol speed, pressure, flow direction and other vari-
ables throughout the quenching process because
they directly affect load distortion in die-casting op-
erations. These parameters change from product to
product, so furnace controls need to allow users to
develop and test batch recipes too.
Users of Ipsen’s industrial vacuum and atmosphere
furnaces use its CompuVac control system to look
into their thermal-processing applications in the aero-
space, commercial heat treating, medical, energy and
automotive fields. However, users still need more help.
“Local controls provide a window into the fur-
nace’s process with standard features, including an
integrated touchscreen for monitoring workloads,
displays for programming, running, real-time and
historical monitoring, almost unlimited recipe cre-
ation, modification and storage, and alarm displays,
batch reports, quality control audits and record ar-
chiving,” says Larry Moore, electrical and software
engineering manager at Ipsen. The company de-
signs and builds industrial vacuum furnaces, at-
mosphere furnaces and supervisory control sys-
tems, while its aftermarket support team helps users
around the world solve problems, plan furnace con-
trols upgrades, replace hot zones and secure parts,
maintenance and field services.
“Though CompuVac makes it easy to create and
run custom heat-treating profiles and batches, users
often have questions or need support from our engi-
12
neers,” Moore explains. “Ipsen’s aftermarket support
team is prepared to offer technical advice and help
diagnose problems, and remote access to both con-
trol systems helps our technical personnel see what
the system is doing. In the past, we relied on an
Ethernet modem, which required an analog phone
connection at both the customer and Ipsen’s loca-
tions. Phone modems are notoriously slow, and in
some cases, providing the analog phone connection
at the customer site proved difficult or impossible.
We clearly needed a better remote access solution.”
Saving Miles and Time
Luckily, the expansion, diversification and growing
sophistication of remote machine support makes it
more practical for builders, integrators and other
service professionals to access users’ equipment and
production lines from a distance, and then monitor,
maintain, troubleshoot, repair and upgrade them
without being physically onsite. Instead of deal-
ing with clunky, old-style, dial-in modems, or even
jumping through hoops to get permission to access
users’ internal virtual private networks (VPNs) or
other networks, the latest remote-access compo-
nents let outside experts work on safe versions of a
machine’s operating software and data, which are
served up to cloud-based services that don’t require
users and their IT departments to allow access to
their internal networks.
“We encourage customers to install ports into
their systems to allow remote access for monitor-
ing and troubleshooting,” says Jon Ertle, vice pres-
ident of sales at Criterion Manufacturing Solutions
(www.criterionms.com) in Comstock Park, Mich.
 Trends in Technology
IPSEN INC. AND PHOENIX CONTACT
ASSISTANCE AT A DISTANCE
Figure 1: Ipsen supports its vacuum furnaces with VPN routers
over the Internet, which allow data in a user’s CompuVac
furnace control system and other devices on the local control
network to be accessed remotely.
The company manufactures CNC routers and CMM-
style gauging machines and delivers custom produc-
tion, automation and gauging equipment. “In the be-
ginning, the best way was to dial in,” Ertle continued.
“Later, due to security concerns with the Internet and
early VPNs, we usually phoned ahead to request ac-
cess, but it could take days or a week for some IT de-
partments to grant it. Most recently, we’ve been able to
use VPN routers, such as eWon’s (www.ewon.us) Cosy
141, which plug onto our customer’s machine, estab-
lish a secure, SSL-based VPN tunnel, and can call our
headquarters when they have a problem.”
This gives Criterion a safe, remote link to the
PLCs and HMIs on its users’ machines. “We can
also monitor and manage serial connections to pro-
gram barcode readers and other devices, or we can
integrate cameras or other peripheral equipment,”
Ertle adds. “Using these new VPN routers saves our
customers and us a lot of time. Many times, users
contact us with a problem that’s actually a symptom
or the result of another problem, but now we can
look at their HMIs and PLCs for the underlying sit-
uation and solution.”
Dominique Blanc, eWon’s U.S. general manager,
adds that, “eWon delivers pure VPN remote access
to users’ control systems at their customers’ sites,
but our technology doesn’t need to change firewalls
or jeopardize users’ IT infrastructures. Our secure
VPN connection only reaches what’s behind our de-
vices, but has no access to the rest of a user’s plant.
So we can tell a customer that our remote access
only reaches what it’s supposed to, and that makes
IT much more comfortable.”
13
The Right Router
Though they’re relatively new in remote machine
monitoring, VPN routers are being deployed to re-
motely monitor and control all kinds of machines
and other equipment because they’re easier to set
up, more secure and less intrusive than other mon-
itoring methods.
For instance, to achieve secure remote access to its
furnace controls installed worldwide, Ipsen’s support
team evaluated several remote access solutions and
chose Phoenix Contact’s (www.phoenixcontact.com)
mGuard VPN routers. These allow Ipsen to connect
to a customer’s industrial network via the Internet
with little intervention from its IT department, while
secure communication is provided by the VPN and a
stateful packet inspection (SPI) firewall.
“The router’s wide-area network (WAN) port typi-
cally connects to the customer’s company network,
which gives it access to the Internet through the corpo-
rate firewall/router. But because it tunnels outbound—
that is, back to Ipsen—no ports need to be opened on
the inbound side of the customer’s network. This sat-
isfies the customer’s IT department security require-
ments because outsiders can’t detect a port,” Moore
explains. “Conversely, the router can be connected di-
rectly to the Internet via its WAN port if a customer
doesn’t want any connection to its corporate network.”
Once its initial connection is made, the VPN router
runs at 99 Mbps, which allows Ipsen’s engineers to
view system data in real time and download program
changes when needed. The router can be installed in
the furnace’s control panel via a DIN-rail module, a
PCI card or as a portable device that plugs into a USB
port, depending on the customer’s requirements. Typi-
cally, there is a router at each end of the tunnel. Ipsen
installs one per furnace, but only one receiving router
is needed at Ipsen’s home base to accommodate up to
250 simultaneous VPN connections.
“The network is configured in such a way that our ser-
vice technicians can access each customer’s VPN from
laptops,” Moore says. “A technician can see all the cus-
 Trends in Technology
tomer furnaces that are tunneled back to the mGuard
at Ipsen in a hub-and-spoke topology. Once connected,
the router lets our engineers access data from any Eth-
ernet-connected device on the furnace’s local network,
including PLC, HMI, DAQ instruments and video re-
corders. The router’s own configuration can also be ac-
cessed remotely through the VPN connection.”
As a result, the VPN router can be used for start-up
support, maintenance support or customer-requested
enhancements. And, though these installations on
equipment are relatively new, Ipsen already has per-
formed many remote control modifications and diag-
nostics that previously would have required an on-site
service technician.
“Saving the cost of one service trip under warranty is
enough to pay for the cost of a system,” Moore adds. “Re-
mote access is a mature technology, but past iterations
often lacked performance, cost-effectiveness and secu-
rity. Our mGuard VPN remote access system overcomes
these challenges and provides safe, secure, high-speed
and low-cost access to users’ equipment worldwide from
one router located at our headquarters.”
Standards Aid Oversight
To help improve machine monitoring, some builders
have pursued standards to help streamline communi-
cations with their devices—and between them. While
many builders still use basic TCP/IP and other Eth-
ernet varieties such as Profinet, EtherNet/IP and Eth-
erCat to enable machine connections and ties to up-
per levels, some interoperability problems persist. As
a result, several developers launched the six-year old
MTConnect open, factory-floor communication pro-
tocol, which was initially used for machine monitor-
ing, status reporting and other details, but is growing
to include alerts and alarms, temperature, speed and
other information.
“There are basically three ways to get information
from a machine,” says Dave Edstrom, president and
board chair of the MTConnect Institute (www.mtcon-
nect.org). “The first is native support for a standard,
14
such as MTConnect, which is basically plug-and-play.
The second way is to use a device that doesn’t speak a
standard protocol, but does have an adapter that trans-
lates from the proprietary protocol to a common for-
mat, for example, using an MTConnect adapter to
speak to a Fanuc controller via its standard Focas pro-
tocol. The third way is to use a machine that can’t pro-
vide information through a software interface, so the
only way to get information is by intercepting electri-
cal signals. One advantage of MTConnect is there are
lots of options for using it with legacy equipment.”
For example, Okuma (www.okuma.com) in Na-
goya, Japan, and its U.S. subsidiary, Okuma America,
in Charlotte, N.C., stopped counting when its users
reached more than 200 machines with MTConnect
for shop-floor monitoring of its legacy and current,
open-architecture Thinc-OSP controls, according to
Brian Sides, Okuma’s technology director.
“One notable installation occurred recently in Eu-
rope, where our customer wanted to connect its new
Okuma machines to its existing Freedom eLog shop-
floor monitoring system,” Sides says. “Using our MT-
Connect agent, we were able to provide the customer
with the necessary plug-and-play connectivity to allow
them to monitor the productivity of these new instal-
lations from their U.S. headquarters.” Freedom eLog
comes from 5ME (www.5me.com), which is a new
business launched in July that includes the tooling and
services, cryogenics and software business units of the
former MAG IAS (www.mag-ias.com).
Security and Documentation
Of course, despite the ability of VPN routers and
other networking components to segregate network traf-
fic and conduct secure tunneling, many users remain
concerned that remote monitoring will expose them to
intrusions and possible attacks. To allay these fears, most
suppliers give users physical keys and switches, so they
can enable their VPN routers only when remote mon-
itoring and support is needed, and disable them when
the problem is resolved.

Besides its software-based security, Blanc adds that
eWon’s VPN routers also have a hardware key, so us-
ers can turn on their local VPN and allow remote ac-
cess when assistance is needed, and then switch off
the VPN after remote assistance has been provided.
“We also have Talk2M, which is like a historian that
reports who’s connected to the router, when and for
how long,” Blanc explains. “Typically, users have to
provide a name and password to access a router, but
then lose control of it after that point. Talk2M lets ad-
ministrators manage their routers better because they
can see who’s trying to access it, kick out any unautho-
rized users or simply set up a whitelist ahead of time.”
Similarly, to maintain its security, mGuard has a
digital input that can be wired to the switch or relay
to activate its VPN tunnel. This lets each of Ipsen’s
customers activate their tunnel when needed, which
increases peace of mind because they’re in control of
their own remote access connection. “The remote ac-
cess system is all hardware,” Moore says. “No software
is required. This provides a high degree of security
because changes to hardware require deliberate effort
that can be easily monitored, as opposed to software
changes that can be performed at the touch of a key.”
Likewise, mGuard’s SPI firewall keeps track of
the state of its network connections, such as TCP
streams or UDP communications, as they travel
through it. “For instance its algorithm distin-
guishes legitimate packets for different types of con-
nections,” Moore adds. “Only packets matching a
known connection state are allowed by the firewall,
while others are dropped or rejected. We and our
customer jointly set up the rules, so no other entity
can intrude on the system.”
Meet in the Cloud
Once a secure VPN router connection or other
external link is established, another primary way
that remote monitoring and control can become
more approachable and workable for many users is
by sending applicable operating information to a
Trends in Technology
THERMOFORMING BUILDER CUTS SUPPORT
COSTS IN HALF WITH REMOTE ACCESS
Remote machine monitoring used to be possible, but it usually
wasn’t simple or easy. Leslie Adams, technical services director at
Maac Machinery (www.maacmachinery.com) in Carol Stream, Ill.,
remembers using phone-based modems to connect to its shuttle
and rotary thermoforming machines, which are used worldwide to
manufacture aerospace, medical, automotive and home products.
“I remember the frustration with trying to monitor machines
when it took a long time for information to make its way back via the
modem,” Adams says. “In one instance, working with a machine in
Australia, the delay ran up to 15 seconds.”
Thankfully, remote monitoring and control is far quicker and
more secure with today’s virtual private network (VPN) devices.
Maac employs eWon’s VPN routers, which don’t impact its clients’
IT departments. It also uses eWon’s cloud-based Talk2M service for
automated recordkeeping.
“Using an Internet connection, we can connect to machines just
about anywhere,” Adams adds. “We recently established secure
VPN connections with our machines in Calgary and Montreal and
in Minnesota and North Carolina. As long as the customer has an
Internet connection, we’re good to go. It eliminates the need for
any kind of special interface. Using VPN routers eliminates 50%
to 70% of our support costs, in addition to significantly reducing
hours of machine downtime normally associated with waiting for a
service technician.”
Using VPN routers lets Maac improve its customer service in
important economies including China, India, and the Pacific Rim.
“Those of us in the United States and Canada take solid phone
infrastructure for granted, but
MAAC MACHINERY AND EWON
this is not true in other parts
of the globe,” explains James
Alongi, Maac’s president. “VPN
routers get our customers
away from the cost of running
special phone lines into their
manufacturing facilities, and
they give us the flexibility to
SAVING ON SUPPORT
service our machinery using Maac Machinery’s Mike and Paul
the best communication Alongi show off their heavy-duty
shuttle-forming machine, which is
technology available locally,
one the company’s many machines
whether it’s Internet, cellular that can be remotely monitored and
or anything else.” maintained using VPN routers.
15
 Trends in Technology
PHOENIX CONTACT
GRONINGER AND
VIEW TO A FILL
Figure 2: An operator interface and other crucial points on
groninger’s fill-and-finish processing lines at its customers’
plants can be viewed at the machine builder’s home office via
remotely controlled video cameras.
third-party location, such as a cloud-based service. This
strategy gives remote engineers and technicians the
data they need to support the equipment, but doesn’t
compromise the user’s internal network security.
John Curie, business unit leader for Thiele Technol-
ogies’ Streamfeeder product line (www.streamfeeder.
com), reports that Thiele has added eWon’s monitoring
on bigger products, such as its large collating systems
for printed materials, which can be examined remotely
via through the cloud-based service. “A lot of users are
concerned about not being able to get support for their
machine when they need it, so we can add an optional
eWon module, which ties in to the controller,” Cu-
rie states. “Then, the customer assigns it an IP address,
which allows only predetermined users to communicate
with it on eWon’s own cloud. This means we don’t have
to touch our client’s internal operating system or corpo-
rate network, but we still get enough information via
eWon’s cloud to monitor machine performance, check
for glitches, capture new operating data, examine soft-
ware, and even make changes at startup or on the fly if
they can be done in a couple of minutes.”
Seeing is Believing
Besides accessing operating data and conditions, re-
mote monitoring and control increasingly means col-
lecting and relaying real-time video and other special-
ized data streams.
For example, Germany-based groninger GmbH and
its subsidiary, groninger USA LLC (www.groningerusa.
com) in Charlotte, N.C., design and build fill-and-fin-
ish processing lines for pharmaceutical and cosmetics
manufacturers. Since the firm was formed in 1980,
16
they’ve installed more than 3,000 machines, including
more than 500 in North America.
To help reduce its considerable travel and phone time,
groninger recently worked with Phoenix Contact to de-
velop its Remote Video Service, which it offers as an op-
tion on new machines or as an upgrade to existing, Ether-
net-enabled equipment. The service begins with a secure,
key-switch-enabled, customer-initiated VPN connection
between a user’s machine at its facility and groninger’s se-
cure, internal service network in the U.S. and Germany.
Both sides employ FL mGuard VPN NAT routers to main-
tain a secure, encrypted VPN connection and tunnel.
Most onsite machine networks include the usual PLCs,
HMIs, servo controllers and other Ethernet-enabled de-
vices, which groninger’s service engineers can access to see
live program statuses, make any needed changes, backup
or restore programs, create new recipes and deliver ma-
chine or software updates or revisions. Once a problem is
resolved or the machine’s PLC or program is updated, the
users can switch off their VPN key to disconnect their ma-
chine network from groninger’s service network.
However, groninger’s service also lets users connect
a remote-controlled video camera to their same ma-
chine network (Figure 2). So besides viewing live PLC
and I/O displays, groninger’s engineers also see the ma-
chine from an operator’s perspective by panning, tilting
and zooming in the camera to examine particular areas.
For easy camera setup, groninger uses a Power-over-Eth-
ernet (PoE) module to supply its remote cameras with
power and data over one cable.
The company also developed remote monitoring and
control over wireless networks, which is a setup option
in its Remote Video Service. This method employs one
router, one key switch and one wireless access point at
each production floor. As a result, each groninger ma-
chine with the wireless option has an antenna installed
that allows it to connect to the wireless access point. The
firm reports that wireless is especially effective for many
of its cosmetics customers, who must reconfigure their
production lines regularly to accommodate changes in
packaging size, shape and types.
More than just a pretty face.
Expand your options with Graphite™ HMIs.

Connect more devices with plug-in modules and support for 300+ protocols.
Red Lion’s Graphite™ advanced operator panels are the industry’s first rugged HMI solution to combine flexible
plug-in modules with built-in protocol conversion, data logging and web-based monitoring. From factories to
extreme remote locations, Graphite HMIs enable customers worldwide to connect, monitor and control
processes across a broad range of industries to meet all of your industrial automation needs.

Take a three minute tour and discover the Graphite features that are
moving HMIs into the next generation.

+1 (717) 767-6511 I info@redlion.net I www.redlion.net

© 2015 Red Lion Controls, Inc. All Rights Reserved.
 Trends in Technology

Industrial PC Basics
Failure and the future: A final set of selection criteria for the factory floor

By Hank Hogan, Contributing Editor

A
s in real estate, it’s all about location, location,
location when it comes to basic specifications
for industrial PCs. Other important require-
ment drivers involve things that all automation solu-
tions have to deal with: failure and the future. A fi-
nal set of basic PC selection criteria arises because
computers are general-purpose tools that interact
with other machines and people.
With regard to location, one of the most important
factors to consider when choosing a PC for a factory
floor is the factory floor itself. Is it a non-hazardous
area? Or is it a Class I, Division 2 area where there’s
a risk of a fire or explosion in abnormal conditions?

The answers impact PC choices profoundly.
“Once you start going into a hazardous area, the
list of all the wonderful options that everybody
makes gets narrowed down very quickly,” says Louis
Szabo, business development manager at Pepperl+-
Fuchs North America.
He adds that what’s important is the certification
for both front and back of a PC. The front might be
rated Class I, Div 2. This means it has been judged
to be safe when hazardous gases could be present
but normally are not. If the rear hasn’t been rated
as meeting this standard, then some sort of enclo-
sure purge will be needed to keep the concentration
of flammable or explosive vapors at an acceptable
level. Putting in a purge system could limit location
and drive up costs of the total solution compared to
a non-purged system, Szabo says.
He adds that there are no industrial PCs rated for
Class I, Div 1, which covers locations where flam-
mable gases routinely exist in ignitable concentra-
tions. There are touchscreens that are certified safe
in such conditions, however.
PHOENIX CONTACT
The other aspect of location is the overall environ-
ment. A factory floormight be hot, cold, dusty, prone to
vibration, occasionally drenched in water, or all of the
above. An industrial PC might have to operate in these
conditions, which means it should have the necessary
NEMA or IP ratings to keep out moisture or dust.
In general, the best system has the fewest moving
parts because they increase system reliability and up-
time. Thus, a fanless PC is preferred. A rule of thumb,
Szabo says, is that the failure of its cooling fan leads to
overall PC failure within 20 minutes or so.
The second general category of specs arises because
failure of an industrial PC can be expensive. It’s not
the components or the labor needed for troubleshoot-
ing and installation that is a big ticket item, though.
Instead, it’s the downtime, with lost revenue possibly
running into millions of dollars an hour.
For that reason, systems should have easily re-

18
 Trends in Technology
placeable power supplies, hard drives, mother-
boards, screens, firmware and other parts. The re-
sulting ease of maintenance minimizes downtime,
and the modular approach helps to future-proof the
system against technology advances — if the right
approach is taken initially.
“When you’re looking for that industrial com-
puter, you want to think ahead,” says Connie Chick,
product manager for control systems at GE Intelli-
gent Platforms. “I need it right now for this purpose,
but in looking around, what else can it be used for?”
A hidden assumption in both maintenance and
modernization strategies is that replacement and
upgrade components can be obtained now and will
be available in the future. For a standard office PC,
that is a dicey proposition once a few years have
passed. Clearly, one basic spec for an industrial PC
should be a design that eliminates such issues and
an accompanying vendor commitment to ensure a
supply of parts.
You have to consider what a system might be
called on to do in four or five years, says Eric Re-
ichert, product marketing specialist for industrial
PCs and HMIs at Phoenix Contact USA. Systems
might start out handling just the control function,
but graduate to more complex tasks such as ad-
vanced visualization of data.
This reality is reflected in a basic system require-
ment. “People want a lot of options when it comes
to processors. They want myriad choices,” Reichert
says.
Multicore systems are good examples of that.
Such setups can run a deterministic, real-time con-
trol system on one core, while another handles ad-
vanced visualization, interfaces with the network,
interacts with operators, or does some combination
of these tasks. The advantage is that the all-import-
ant control function can continue even if the oper-
ating system running on another core freezes up.
However, setting up this type of arrangement af-
ter installation demands that the system have the
19
appropriate processor and storage, or that these be
modular and upgradable to the necessary level. If
not, then the system might not have enough com-
puting power to handle demanding tasks or new
software. Consequently, another basic requirement
is that enough computing resources be present or be
installable in an industrial PC for the full range of
possible applications.
Along with a capable processor, it’s important the
system have the right amount and type of memory.
It should have a display of the appropriate resolu-
tion. Today, displays increasingly have a 16:9 aspect
ratio and more offer multi-touch input. The ongo-
ing shift from a 4:3 aspect ratio display and single
touch is an example of why future proofing is so im-
portant in industrial PCs.
A technology advance such as segmenting func-
tions into different cores is relatively new. It has
blurred distinctions, and made the performance
of an industrial PC comparable to that of a PLC.
But, says Sidney McLaurin, PC-based automation
product marketing manager at Siemens Industry, a
PLC generally can’t readily handle visualization or
other advanced tasks. It’s also generally not as open
as a PC.
Finally, just as no man is an island, no industrial
PC is totally isolated. There are network connec-
tions to the factory floor, which means that one of
the basic specifications is that the system either
have the necessary communication protocols built
in or that it accept a plug-in card with those proto-
cols. At a minimum, an industrial PC should offer
Ethernet connectivity, but even here care must be
taken. Ethernet undergoes periodic transitions to a
higher data rate, so systems must provide this capa-
bility or permit a field upgrade to a faster link.
These types of requirements could push end us-
ers away from a less-expensive option toward a more
costly one. In the end, though, spending more up
front could save a tremendous amount of money
and headaches later.
 Beyond Network Security Passwords
New HMI Innovations Promise Better Access Control
By Hank Hogan, Contributing Editor
A
t the machine level, access control involves
managing who can do what using the HMI.
For that human-machine interface, advances
borrowed and adapted from other areas are now
used to bolster usernames, passwords and other old
security standbys. These innovations promise bet-
ter access control.
At B&R Industrial Automation, local access con-
trol for machines has been improved through the
use of two technologies, says John Kowal, director of
business development. First is the incorporation of
the same RFID technology often used to control ac-
cess to buildings. The second is locking down ma-
chine software through code compilation.
RFID is found in fobs and cards, and company
employees pass them near a reader to open doors
and gain access to facilities. “It’s better than a
password because people ‘pass’ passwords along,”
Kowal says. “It’s certainly less complicated than a
biometric.”
The access that’s granted can be at different lev-
els. Operators, maintenance techs and engineers
could be granted permission to interact with an
HMI to different degrees.
As for code compilation, that offers some pro-
tection against inadvertent or intentional changes
to a program. Kowal says B&R Industrial Automa-
tion uses IEC 61131-compliant languages, allowing
function blocks to be locked. This is unlike the situ-
ation in a conventional PLC, where such safeguards
don’t exist, he adds.
Rockwell Automation also sees demand for RFID
authentication, says Tad Palus, global product man-
ager for visualization products. One of the reasons
for this interest is a desire to track and control in-
20
dividual access to a machine. An RFID-based ap-
proach doesn’t suffer from some of the drawbacks
that are found with alternatives.
“Biometrics is a challenge because a lot of oper-
ators have to wear gloves, or they work in a process
where their hands get dirty,” Palus says. As for reti-
nal scans, they’re frequently stymied because opera-
tors wear goggles or safety glasses.
Rockwell Automation itself doesn’t offer an RFID
solution, however, partners such as RF IDeas have
readers that can be integrated into a machine.
Often maligned, passwords actually can be se-
cure — provided that user accounts are managed
properly, Palus says. This typically means that user
groups need to exist, with permissions given to the
group at large and then individual users assigned to
a group. It’s also necessary to be able to add, drop
and modify user accounts. The next Machine Edi-
tion of FactoryTalk will have these capabilities, Pa-
lus claims.
Now, making an HMI panel more secure can im-
prove machine access control, but only if it’s used.
That, in turn, often is determined by the difficulty
level of administrative tasks. If users must jump
through too many hoops, they’ll be tempted to by-
pass the access control system in some way.
Siemens Industry kept that in mind for its WinCC
software family. The software has tools to manage
usernames, passwords and groups in an administra-
tion scheme.
“Siemens has provided user group administration
for years to provide customers with this power and
flexibility,” says Wayne Patterson, U.S. Simatic HMI
product manager. “It’s very easy to provide new in-
dividual users the rights that are already associated
with specific functional groups.” He adds that users
want open, yet secure, systems. However, an HMI
that’s locked down to prevent changes is not enough
because the HMI itself can be replaced. A laptop,
for example, could be plugged in to a network and
a new HMI dropped into a machine. For that rea-
son, device authentication is necessary, even for ma-
chines not connected to a network.
Keeping with the theme that no machine is truly
an island, Paul Forney, chief security strategist for
the common architecture and technologies group
at Invensys, notes that HMI access control must in-
clude strict limits and the monitoring of any access
21
from outside the machine. Threat-detection en-
gines that pick up malware activity can be helpful
for this, he says.
For protection at the machine level, there are some
promising developments, provided that system and
operator panels are deployed securely. For instance,
DeepSafe, a joint development between McAfee and
Intel, assists security at a hardware level. That im-
proves safeguards and access control efforts.
“This new technology sits below the operating
system and close to the silicon, allowing for an ex-
ceptional vantage point in the computing stack to
better protect systems,” Forney says.
 Trends in Technology
Combine Control and Operator Interface
The upsides and downsides of contoller-display combo units
By Dan Hebert
A
combo controller and operator interface can
save big compared to separates.
As the miniaturization of electronics con-
tinues its relentless march across the personal-con-
sumer-device landscape, it’s only natural for it to
proceed apace in machine and robot automation
systems. One consequence is the combination of
what were once separate components into a single
housing, as with a machine controller and an oper-
ator interface device.
Although relatively new on the scene, these
combo units have seen significant adoption by
machine builders because they are less expensive
than separates, require no wiring or integration
between the controller and the operator interface,
and take up less panel space.
For many applications, these benefits more than
negate disadvantages, which include a single point
of failure for both control and operator interface
and a lack of the highest-end functionality, partic-
ularly for basic units.
22
These combo units come in two main f lavors.
The first combines a PLC with an operator inter-
face terminal (OIT) to create a unit designed for
basic machines. The second marries a PC-based
controller to a full-featured HMI, creating a unit
capable of providing control and operator interface
for the most complex machines.
Combo PLC-OIT units were initially introduced
with limited features and functions, but more re-
cent products have upped the ante by adding more
sophisticated capabilities. “The newest addition
to our FT1A Touch micro programmable control-
ler series of combo HMI+PLC units is the FT1A
Touch 14 I/O, with new features making it suitable
for advanced analog monitoring and control,” says
Don Pham, a product manager at IDEC.
“The FT1A Touch 14 I/O provides up to 158 discrete
and analog inputs and outputs, using FT1A controllers
as remote I/O slaves, PID control, Ethernet communi-
cations and a built-in 3.8-in touchscreen HMI in a com-
pact package costing less than $500,” adds Pham.
 This is obviously an attractive price point, one hard to
match by purchasing a separate PLC and an OIT, partic-
ularly when the cost of wiring, integrating and installing
two separate units is taken into account.
A bit higher up the scale in price and performance,
staring at about $1,000, is the Perspecto CP TV line of
combo units from Wago. These units feature five sizes
of TFT touchscreens: 3.5, 5.7, 10.4, 12.1 and 15 in. “Per-
formance is optimized with scaled processing power up
to 1.6 GHz processor, 256 MB of RAM and 128 MB of
Flash memory,” notes Charlie Norz, the product man-
ager for WAGO I/O Systems.
“Our combo units are programmed using CoDeSys
software, providing advanced programming tools, sup-
port for all the IEC 61131-3 programming languages and
an easy-to-use graphic editor,” notes Norz. These units
also have multiple interface ports, including CAN bus
and Ethernet, and a built-in Web server that allows re-
mote users to view and control the graphic screens using
any browser.
These combo units can be a good fit for machine
builders not requiring large HMI-type screens, hun-
dreds of I/O points or advanced control functionality.
For applications requiring those features and functions,
23
the next step up the line are combo PC+HMI units.
Readers over 40 years old may have not-so-fond memo-
ries of the sheer size, bulk and weight of older PC-based
control systems. Not only was the CRT-based screen a
monster, so was the industrial PC. Add, in some out-
board I/O, the entire package was cost- and size-prohibi-
tive for all but the most high-end applications.
But times have changed, and new units simply tack a
PC-based controller onto the back of a f lat-panel screen,
creating a slim panel-mount package with reasonable
weight and not much more depth than a monitor alone.
A pioneer in this area is Beckhoff Automation with its
panel PCs. “Rather than recommending a multi-compo-
nent solution with separate PLC and HMI hardware, we
offer customers an all-in-one approach combining an in-
dustrial PC and HMI, packaged as a streamlined panel
PC,” explains Reid Beilke, the industrial PC product
specialist at Beckhoff.
“These units offer multicore processing performance,
available multi-touch functionality and customizable
housings. When running our TwinCAT software, one
multi-tasking panel PC can handle the work of multiple
PLCs, while also performing motion and robotic con-
trol,” adds Beilke.
 Take a Look at New Technology
Tools such as Google Glass could offer more than meets the eye
By Mike Bacidore, editor in chief
S
ometimes there’s more to a new innovation
than meets the eye. Google Glass is the latest
bit of see-it-to-believe-it commercialized “wow”
to show up in exhibit halls. The technology itself
has been around for quite some time, but now it’s
being touted as an interface for accessing controls
data, viewing an instructional demo video on reset-
ting a valve, or asking the opinion of a colleague in
another country about whether to use pneumatics,
hydraulics or servos on a motion application.
We assume we know what Google Glass will en-
able us to do, but we won’t really know for sure until
we start using the tool and figure out its potential
applications. I can almost guarantee that, in three
years, it will be used to complete tasks no one has
even considered at this point. The future’s so bright,
I gotta’ wear Google Glass.
The Internet of Things will enable access to an
inordinate amount of data. How much? I recently
attended a conference where one company right-
fully boasted of the terabytes of data that it will be
capable of managing in one application. And, on
first blush, that sounds impressive. But think of how
quickly we’ve moved from kilobytes to megabytes to
gigabytes and now to terabytes. It won’t be long be-
fore we look back fondly on the quaint past when
you might purchase an exabyte of storage to keep
your hourly reports secure.
Google already processes more than 20 petabytes
of data on a daily basis. That’s a quadrillion bytes of
25
data per day. And that’s just what Google processes.
By latest count, the commercial Internet carries al-
most 2,000 petabytes of data each day. Just wait un-
til we have an Internet of Things.
Michael Ziesemer, COO of Endress+Hauser,
once told me that Google understands the Internet,
but Google doesn’t understand things. I’m not sure
how much longer that assessment will remain ac-
curate, if it even still does at this point. The online
search engine company—does anyone even think
of them this way any more?—makes continued for-
ays into hardware with its visual interface and its
self-driving car, not to mention its acquisition of
Nest, the maker of smart thermostats and smoke
alarms.
For Google, the hardware is simply a means for
interfacing with the data. And we all know that
Google knows data. Rather, Google knows what to
do with data. It knows how to access it, how to index
it and how to make just the right data available at
the exact moment you need it.
Remember when you thought it was creepy for
Google to be able to autofill your search request?
Now you use it as a tool to find things you didn’t
know you were looking for. So many of the brilliant
things we have, from Teflon and vulcanized rubber
to Coca-Cola and potato chips, were the result of a
discovery that people decided to use differently.
Google Glass will most likely take the same path.
Put on a pair, and see what you think.
 Trends in Technology
Sleepless in Software City
Using and knowing more than one software platform and
having more than one person involved suggests success
By Jeremy Pollard, CET
I
had a nightmare. Indusoft has been scooped up
by Invensys. Who will be next? Inductive Automa-
tion? Are those the last two independent software
companies that were and are innovating?
That’s the scary part. It’s not that big companies
can’t produce innovative solutions. But I fear in the
long run, we as users get the “it’s all because of you”
speech, which can be rephrased as, “Thanks for the
money, and now we can move forward the way that
we think we should, but give you lemmings the im-
pression that it’s all for you.”
And then — as if the gods allowed it — I got
an email from B-SCADA. So I spread my Google
wings and wondered what the landscape looked like
for HMI stuff, as I kind of did with programming
software last month. I found an interesting garden.
The biggest difference, in my opinion, is that
HMI/SCADA is protocol-dependent and not hard-
ware-dependent, as programming software seems to
be. OPC has torn the protocol world apart by pro-
viding connective tissue for any device, anywhere.
While this is good, it allows for a plethora of op-
tions to gather data in real time or historically with
or without graphics. Writing a service in Windows
or Java isn’t as hard as it might seem.
So Where Do We Sit Right Now?
Groov from Opto 22 provides a specific HMI plat-
form that is hardware- or software-based. Because of
OPC (in a future release) and a web interface, you
can use it for any hardware.
That really goes for all things SCADA and Inter-
net. Cloud-based services are becoming available,
26
and of course, it’s everything mobile. Cloud-based
stuff is a very intriguing technology. I fear, how-
ever, that having a third-party manage your systems
might not be the right thing to do for many reasons.
Inductive Automation, Indusoft and the big guys
all have solutions for graphical interfacing for oper-
ators, management and for presentation of data. Is
the market big enough to support all this activity?
Based on past pricing models, I believe it is. How-
ever with web-based interfacing and the ability to use
Linux or a Raspberry PI device as the local connec-
tive device to the web, where’s the business reason for
spending a lot of money on SCADA solutions?
Heck, Inductive Automation broke into the mar-
ket by delivering a fully functional HMI solution
complete with an OPC driver set for free. How that
works is elementary, my dear Watson.
The usability of any given system once was based
on the development speed and rollout, and costs as-
sociated with multiple users. Management wanted
information for business; engineering needed infor-
mation for process, and operators for control.
It’s no different now, but I have to wonder how
hard it is to move from one platform to another. Ian
Nimmo deals with abnormal situation management
(ASM), which is essentially alarm systems. He has
advocated for the longest time that SCADA screens
are too busy, too colorful and overwhelming to most
users. So if we have simple screens and a tag data-
base in an open format, such as SQL, our move-
ment should be easy.
If we also choose a web-based server system, then
there’s nothing to stop us from having four or five
different servers using multiple OPC data servers. We can
have best-of-breed alarm servers and data-logging soft-
ware — and with web clients that shouldn’t cost an arm
and a leg. There’s no excuse for any process or machine
to have inadequate software.
RSView, Wonderware InTouch, GE Proficy and WinCC
are some of the big guns. The pricing models are so 1990s.
When I did a cost comparison for a client that needed 36 cli-
ent nodes, the costs were so prohibitive that I suggested cus-
tom software, which reduced the cost by over 80%. Big money.
27
To roll out what that client needed today would be even
less, but as with all systems, having the ability to have mul-
tiple experts in the development stream is crucial to future
success. Using and knowing more than one software platform
and having more than one person involved suggests success.
Programming software is so detail-oriented; SCADA and
HMI not so much. A fully functional server can be had in
minutes for a cost that will amaze you. Limits have been
removed, which will take us back to the origins of SCADA.
A spreadsheet and OPC — I wonder where DDE went.
 PC-Based Control Goes Consumer
The ability to create independently operating partitions could do more than ease
real-time control. It could make cybersecurity more feasible, too
By Hank Hogan
T
he trends in PC-based control are to divide and
conquer, take a page from consumers, and get
networked. For machine builders, these ad-
vances promise easier real-time control.
The strategy of divide and conquer benefits from
hardware changes. Chip vendors produce system-
on-chip (SoC) solutions with a growing number of
diverse and specialized cores.
“Today’s multicore SoCs are comprised of multi-
ple CPUs of both similar and different 32-bit cores
with specific execution engines for graphics, net-
working, process control, plus analog and digital
I/O,” says Dave Mender, vice president of business
development for real-time operating system (RTOS)
supplier Green Hills Software (www.ghs.com). The
company’s software helps manage these various
cores. He says this is part of a trend toward consoli-
dating high-level PC-based functions with real-time
process control into one platform.
The advent of industrial PCs with multicore pro-
cessors allows control and other functions to be
handled in one system, says John Wilhite, product
manager for PC-based automation at Siemens In-
dustry. “In the past, you might have needed an HMI
28
with its own processor and a PLC with its own pro-
cessor. There might have been a PC to capture that
data, and send it to an enterprise system. Now all of
that will be controlled by an industrial PC [IPC],”
Wilhite says. He adds that the company’s real-time
software controller and its failsafe version support
several RTOSs.
More processing power and resulting platform
consolidation feeds another trend: consumerization.
For example, consider the July announcement by
Beckhoff Automation of its four-core, Intel-i7-pow-
ered panel PC. Reid Beilke, IPC and embedded PC
product specialist at Beckhoff, points to its consum-
er-device-like, multi-touch technology and benefits.
“Early adopters of the technology are implement-
ing more intuitive and interactive HMIs that are
much more in line with modern electronics users,”
he says.
Of course, not all processors are created equal.
Some consumer experiences, such as gesture rec-
ognition or overly complex user interfaces, are com-
putationally too taxing to recreate on a factory floor,
particularly on embedded systems that are older and
less powerful.
 Products from RTOS vendor QNX Software Sys-
tems mitigate these resource constraints with adap-
tive time partitioning. This means the control loop
or some other function might be guaranteed for at
least 20% of the system, but that allocation is not
fixed.
“If you’ve got work to do and no one else is ready
to run, we’ll actually give you the rest of the CPU,”
says Grant Courville, QNX’s product management
director.
He adds that users of PC-based controls do want
a consumer-like experience. If this is to be done
in a cross-platform way, then one solution to use
standards such as HTML5, Qt and OpenGL ES,
Courville says.
A final trend in PC-based control development
is increasing connectivity, which is expected to ex-
plode with the arrival of the Internet of Things.
The industry has incorporated sensors and automa-
tion in workflows for decades, yet only about one
in 10 legacy systems currently is connected, notes
Michel Chabroux, senior product manager at Wind
River. Among the company’s products is the Vx-
Works RTOS.
As things change and connectivity expands
across the factory floor to devices that previously
were isolated, embedded systems increasingly will
29
be concerned with cyber security. That will place
additional demands on real-time operating and
PC-based control systems, which in turn will re-
quire new must-have capabilities.
“An RTOS must give customers the flexibility
to design their embedded system to the necessary
level of security by leveraging a comprehensive set
of built-in features covering design, boot and exe-
cute, operation and power down,” Chabroux says.
The ability to create independently operating
partitions could do more than make real-time con-
trol easier. It could also make achieving needed cy-
bersecurity more feasible. For instance, an HMI or
a partition running Windows might be allowed to
talk only via virtual Ethernet to a firewall.
Such virtualization and abstraction of hardware
can protect an embedded system against cyber as-
sault. However, it must be done in a way that pre-
serves determinism and PC-based control, says
Kim Hartman, vice president of sales and market-
ing at RTOS supplier TenAsys.
Moving everything to one platform might not be
that painful thanks to multicore technology and
power, he adds. “You can afford to bring your ex-
isting workloads and existing operating systems
into this environment with little—or possibly no—
changes whatsoever.”
 Data Access, Mobility:
‘Open’ for Business
HMI/SCADA remains the biggest area of vulnerability.
By Jeremy Pollard, CET
I
believe we might have a new player in our space.
Well, not really new, but the face is different. And
it might be a bit angry.
Microsoft’s Windows 8 platform has failed miser-
ably. They have shaken up the division to be more
agile and to become more competitive in the ev-
er-changing marketplace of data access and mobility.
Let’s take inventory. Most applications use Win-
dows-based platforms and data structures like SQL.
Most floor-based stuff is Wintel. Any server-based
stuff is typically Microsoft. There’s wide acceptance
of OPC-based communication drivers for intercon-
necting devices from all vendors. There’s OPC con-
nectivity for IEC-61131 projects, and building and
home automation. You can create your own driver
for your fridge.
The only wall of protection with most PLCs is
the firmware that compiles or interprets the actual
code in the PLC. That’s no accident.
Industrial software always has been very expen-
30
sive. Hardware was, too. But hardware costs came
down big time, and it became commodity-like. We
still need software though. Those pesky support
agreements, too.
Revenue streams are becoming harder for all of
us to find and maintain. That won’t change. Man-
ufacturing is stagnant if not still declining in parts
of North America. The global market is in the same
boat. We don’t need all the widgets that are made,
and we don’t have enough people with any money
to buy them. So, expensive support agreements
might be the first to fall.
The biggest area of vulnerability is HMI/
SCADA. We don’t need the Wonderware’s and RS-
View’s anymore. We don’t need or want to pay for
machine licenses, or by the number of screens. In
fact, we have become the children of the net. We
don’t want to pay for anything.
We will have that chance, I believe. We’ve given
the world the opportunity to take our software market.
We use commercially available standards and hard-
ware. We use software platforms and interfaces that
everyone uses. We promote the concept of putting it
all online using web browsers to get at the data.
I believe strongly that due to security and a lack
of specific controls at the IT level that are intrin-
sic to industrial software, the bigger boys like Mi-
crosoft, maybe Google and others, could come
calling. They don’t have to interface with anyone
anymore because we’ve given them the key to the
office.
We said it wouldn’t matter because our industry
is a comparatively small market for them to care.
That is and will change due to the struggles that all
companies are having with revenue streams. Heck,
even I can create an HMI package or SCADA pack-
age using Java, VB.NET, Visual C# and distribute
it on Cnet at no charge. Just because I could didn’t
mean I would.
Inductive Automation has done just that. A sin-
gle machine interface is a no charge item. It in-
cludes the OPC server as well. It can run on Linux,
so costs are reduced dramatically.
pvBrowser is a GNU project which provides a
free platform for SCADA. While it might not be
as f lashy as some mainstream products, it isn’t an
example of “you get what you pay for.”
31
The recurring revenue model is making a come-
back. Some companies’ longevity depends on it. I
talked to a few machine builders about recurring
revenue models that could include gathering per-
formance data so you can plan or schedule pre-
dictive maintenance, or provide a valuable service
to their client by monitoring their machines toler-
ances so their production doesn’t experience un-
scheduled downtime. I was met with a blank stare.
We sell machines. End of story. Sorry, I thought
you ran a business. I must be mistaken.
Opto 22, for one, gets the definite-purpose thing.
Their new groov box requires the hardware to de-
velop anything. It needs its own hardware to work,
so one wonders a bit about the concept.
I still believe that PC-based control was shunned
by the “rent-collectors” of our industry. They
couldn’t have their PLCs replaced by commer-
cially available hardware. Proprietary is the only
way to go, they tell us, but they’ve been pulled kick-
ing and screaming into this land called “open.”
This is Microsoft’s new focus: operating systems,
applications, cloud computing and devices. Ring
any bells?
We’ve opened the door to any and all partici-
pants. After all, most of our stuff isn’t rocket sci-
ence. Not to worry, there will be an app for that.
 Trends in Technology
Panel Meters Take on PLC Chores
Panel meters incorporate capabilities to improve process visibility
and keep up with transmitter enhancements
By Hank Hogan, Contributing Editor
B
ecause they’ve gotten smarter and have additional
capabilities, panel meters now can take over some
functions previously handled by PLCs. For instance,
a panel meter with math capabilities can keep count and
shut off a machine after a fixed number of cycles.
For those who want to put these capabilities to work, a
panel meter-based solution offers advantages. It’s less expen-
sive to implement and easier to set up than a PLC-based sys-
tem. Panel meters also can offer an alternative control path,
important when implementing a redundant solution.
Balancing these positives is a potential negative: Panel
meters might be a bit slower in executing functions com-
pared to a PLC.
A final factor to consider is that panel meters are likely
to be present in any case because they provide vital vis-
ibility, says Joe Ryan, marketing manager at Precision
Digital (www.predig.com). “Operators always will need
easy-to-understand information, thus, the presence of the
panel meter.”
While discussing panel meter technology trends, Ryan
points to two of his company’s products in particular. The
ProVu series dual-input meters offer math functions. The
panel meters can add, subtract, average, divide and multiply.
As a result, they can replace PLCs used to track diesel fuel
consumption or ones that do mixing-ratio calculations. For
these applications, panel meters are easier to set up and pro-
vide better process visibility, according to Ryan.
As for the second category of advanced panel meters, he
mentions the company’s Modbus scanners. These poll up
to 16 Modbus variables from a variety of devices and can do
math. Consequently, they offer a way to easily display infor-
mation from multivariable transmitters, such as level and
temperature, as well as provide analog output of the data. In
the past, these tasks would have required a PLC.
Panel meters incorporate such capabilities to improve
process visibility and keep up with transmitter enhance-
ments, Ryan indicates. Because this is an ongoing need,
he looks for the trend toward more intelligent and high-
er-functioning panel meters to continue.
Jeff Thornton, product manager for the panel meter and
32
interface division of Red Lion Controls (www.redlion.net),
notes that the automation industry is moving toward re-
dundant control, driven by increased safety demands and
regulatory requirements. Satisfying that need is something
that can be handled by a panel meter that can do math and
other functions previously provided by a PLC.
“Should something happen to the PLC, the panel meter
is still there, capable of performing the most critical tasks,”
he says of this approach to redundancy. He points to the
company’s series of panel meters. They offer the ability to
display readings in red, orange or green, thereby supplying
a visible indication of the status of a process or machine.
This is particularly important when there are many differ-
ent variables that have to be monitored, with operators hav-
ing to ascertain the health of a system at a glance.
As for the future, Red Lion is working to further expand
functionality by enabling users to create a specialized panel
meter that pulls in data from various sources. The result will
be an output tailored to track the status of a specific process
without the need to do so with an array of panel meters. The
company expects to have these new products available shortly.
Daniel Sparks, director of product marketing at Omega
Engineering (www.omega.com), notes that one of his com-
pany’s latest panel meter offerings has a graphical display, full
natural-language menus, USB and wireless communication,
and onboard data-logging capabilities. Other panel meters
offer a response time of 300 ms and provide a local indica-
tion of the state of a machine or process.
Sparks notes there was a time a decade or so ago when
discrete panel-meter-based solutions were losing market
share to PLCs. He says that is no longer the case, in part
because panel meters are more capable than before, while
still being easier to implement than PLCs and still provid-
ing a local display of process variables. As a result, panel
meters offer advantages both as a replacement for and for
use in conjunction with PLCs.
“They are a cost-effective alternative to adding PLC
control and measurement loops, and most can be con-
figured to communicate to PLCs for enterprise data han-
dling and process management applications,” Sparks says.
 Interface Interference in the
Machine Operating World
The Responsibility of Control Can be so Easily Given to Those Who Have
Trouble Remembering What They Had for Breakfast.

By Jeremy Pollard, CET

I
nterface, interface, interface. Oh, what Windows
and the mouse did for the interface. But now,
gestures and multi-touch on small, portable, sur-
face-based devices have changed the game. They
will create, if they haven’t already, a generation of
non-verbal and frazzled participants.
So what happens when the lines of communica-
tions get broken or simply get hidden on the really
big, three-inch screen of a smart phone?
Would a machine or process operator really use
one? Do they stop trying? Or do they get weary or
complacent and just forget to respond?
If you believe that this interface type is the real
deal, why would any company put its future in the
hands of a commercial third-party like Google (An-
droid) to provide the window into “my” world, not
knowing if the window is going to be shut at a mo-
ment’s notice? We’ve done it, I know, but this time
will be different.
Sounds drastic? Maybe, but I fear that not enough
of us are at least thinking that their worldwide ac-
cess platform might be a compromised arena.
I moved into the present day by grabbing a Black-
berry Q5 smart phone. It runs BB10 and has many
really cool features and apps, so the conundrum of
“free” lives on in such esoteric and non-pervasive
apps as Flashlight. However, as I noted last month,
it “needs” to know your location and personal infor-
mation so it can turn on. Interface? No. Intrusion?
Yes. But the flashlight did come in handy while I
was on an emergency start-up, and had to peer into
the dust-laden panel and pour over drawings.
So a Q5 phone employs multi-touch and scalabil-
ity amid the illusion of modern. By that I mean that

33
everyone knows that a multi-touch gesture of two
fingers ‘grows’ the screen.
I write this thinking that our industrial opera-
tor stations are OK with these facts. “Oh, crap, is
it a right finger or left finger hold or..?” This while
Rome burns, and the system goes out of control.
The responsibility of control can be so easily
given to those who have trouble remembering what
they had for breakfast. So I guess it’s clear that
these new phones and tablets give us the interface
we need for remote access and mobility with the in-
terface of web-based commonality. Really?
Remember the F1 key? That was for help in any
application. But in this new touch-based world,
does F5 mean refresh in every web-based, remote,
mobile HMI app? I’m pretty sure the answer is no.
So where have we gone wrong?
When we got our new phones we were prom-
ised 10 hours a month of web-based real TV. The
screen size is 3-in. diagonal, and I am well beyond
45. What were they thinking? Can’t wait for Sur-
round Sound from these bubbas.
One wonders how operators might respond to any
alarm, issues, page, setpoint deviation alarm and
setpoint change when they’ve used 24-in. screens
for years, and I would suggest that they might not
have dealt with or interfaced with them well.
34
Teamviewer is a common application for remote
access internally, just as Remote Desktop Protocol
(RDP) would be. This means that one would not
have to have the SCADA client on the device. I in-
stalled it on the iPad to check the action out.
The gestures are odd, since there is no keyboard/
mouse as such. Tap is left-click (easy). Tap and
Hold is right click, and there are four others. Once
you get used to it, then all is good.
The Q5, however, is not the same. Tap is used of-
ten. Tap, hold and drag from various positions on
the screen do different things, as well as introduce
various components.
My biggest concern is visual availability. You
can’t see anything worthwhile because of the
screen size. So an application such as Teamviewer
accessing a normal PC with 100 tags on it would
be silly.
You can wonder how that works. It’s kind of like
a mobile device vs. a fixed device accessing a nor-
mal website. You can get to the same data, but who
knows where it is?
Make no mistake. It’s not that we as a group can’t
learn, but just because we can, doesn’t mean we
should. As I said, the majority of us are not spring
chickens.
Long live the 17-in. laptop with mouse!
 Trends in Technology
Is BYOD Inevitable in the
Manufacturing Space?
Will your next HMI RFQ include tablet or smartphone wireless connectivity?
By Control Design Staff
I
t’s interesting to watch the bring your own device
(BYOD) movement leak into the manufacturing
space, but we have concerns. Many larger custom-
ers or potential customers are doing it to some degree
in their IT groups. We’ve been successful with the
plug-in or wireless pendant for multi-station HMIs; we
know it well, and it does the monitoring and control
our customers need. It seems inevitable that any day
now an RFQ will include tablet or smartphone wire-
less HMI requirements. We’d like to have a few legit-
imate, technical performance reasons that argue for
keeping what we have. Or is it time look for a seat on
the bandwagon?
—from February 2013 Control Design
Answers
HOP ON THE BANDWAGON
Yes, an RFQ with tablet or smartphone HMI is inev-
itable, and it’s time to get on the mobile device band-
wagon. The good news is that you can do this on your
terms. In the manufacturing space, instead of support-
ing BYOD devices (which, by definition, are devices
users already have and bring to work), consider sup-
porting affordable commercial-off-the-shelf (COTS)
smartphones and tablets specifically issued to users.
This approach gives you better control over both ap-
plication security and performance because you spec-
ify the device and accessories, configure security and
application software, and maintain the device with OS
and application updates.
You can even lock down mobile devices in “guided
35
access,” “kiosk” or similar secured modes to restrict
application use.
COTS mobile devices benefit from the sheer scale
of deployed devices. They’re inexpensive, readily avail-
able, familiar and offer useful features. A COTS smart-
phone, for example, will cost much less than a wire-
less handheld terminal, use modern, non-proprietary
networking standards like Wi-Fi and Bluetooth, and
require little training to use. Ongoing software and
hardware development occurs for an installed base of
millions of units, not hundreds or thousands. Cases
for industrial environments—even Class I Div. 2—are
available to protect popular smartphones and tablets.
Several mobile device management (MDM) software
suites can secure off-the-shelf devices used at work.
Finally, one of the key features of COTS mobile
devices is their capable web browsers. Some automa-
tion companies, such as Opto 22, offer tools to develop
web-based mobile operator interfaces for securely
monitoring equipment and systems, without the need
for additional software. In a nutshell, using COTS
mobile devices lets you retain device control for secu-
rity reasons, while using the advantages of off-the-shelf
mobile platforms.
Ben Orchard, application engineer,
Opto 22, www.opto22.com
BEWARE BYOD
The main problem of BYOD is found in the mean-
ing of the acronym. You own the device, so you de-
cide what is on the device and what you do with your
device. This raises security concerns due to possible
lack of control, and it demands extra measures. In
 Trends in Technology
exchange, companies obtain money savings and al-
leged increased employee productivity. For non-crit-
ical activities such as mailing or sharing a company’s
calendar, security issues can be worked out, and the
BYOD movement reaches its full potential. However,
for critical operations such as controlling machines
through HMIs, the risks could be higher than the
benefits. Even if security concerns can be overcome,
a device misconfiguration or a temporary glitch on a
device might prevent a worker from properly dealing
with a system requiring real-time operation. Attempt-
ing to support many disparate devices might not be
the best idea in real-time scenarios. As developers of
mobile apps for the manufacturing industry, we do
not encourage BYOD. We require both user and de-
vice identification in order to run our native HMI
apps. Unregistered combinations will not work. This
approach still allows companies to adopt BYOD if de-
sired. Otherwise they can ban unidentified devices,
not just users, by simply not registering them. Ulti-
mately, we encourage companies to supply employ-
ees with devices (such as iPads) only for the purpose
of process control, using HMIs, as opposed to allow-
ing users to bring their own devices.
John Lluch-Zorrilla,
SweetWilliam, S.L., www.sweetwilliamsl.com
MOBILITY RULES
A control system continually produces valuable system
and production data. But that information—and that
system—is less valuable if you can access machine in-
formation only from a dedicated terminal.
If operators can be more productive by accessing
terminal data from a remote location, or if an opera-
tor needs to do a quick unit count from an HMI, but
isn’t near a computer or the production line, HMI
mobility options should be tapped. While the ma-
jority of industrial production companies likely will
continue to use traditional HMIs as their main con-
trol interface for machine operations, remote access
36
can bring valuable gains in accessible, convenient
information and production control.
As a web-enabled HMI application, it extends ac-
cess to machine displays and dashboards to users
anywhere for improved real-time decision-making.
Operators also have the freedom to perform mainte-
nance and troubleshoot remotely or walk along the
conveyor line to check sensors in commissioning.
With HMI mobility remote users can:
• Gain access to download programs via FTP
file transfer;
• Increase diagnostic information gathering
and remote troubleshooting capabilities;
• Gain administrator login access to view terminal
diagnostics via the VNC, with no disruption to
the operator;
• Check production rates and capacity or view key
performance indicators from the road, home or
an office terminal.
HMI mobility can usually be accomplished
without the need for costly new software or infra-
structure changes. For example, an embedded, re-
mote-connectivity feature on the Allen-Bradley
PanelView Plus 6 HMI terminals can provide data
access to real-time, plant-floor operations by extend-
ing the HMI content to a Windows, iOS- or An-
droid-based device using VNC technology. Typical
smart device VNC or remote desktop applications
can be used. Such applications are likely embedded
in a dedicated terminal already, so don’t wait to tap
the power of mobile information. Remote visualiza-
tion capabilities will put you ahead of the game in
response time.
John Dirks, global product manager,
Rockwell Automation, www.rockwellautomation.com
[From LinkedIn’s Automation Engineers Group, where we
posted the question, comes this thread about the problem:]
SECURITY THE BIGGER ISSUE
I would be far more concerned about security issues
 Trends in Technology
than performance issues. Often the security on a con-
trol system network consists of a firewall between the
business and manufacturing network, but not much
security within the manufacturing network. Allowing
a consumer device onto a relatively unprotected man-
ufacturing network is not advisable without additional
protection against the device.
Steve Boyko, senior PI specialist,
ADM Systems Engineering, www.admse.com
BUT THERE ARE SECURITY ANSWERS
Some mobile platforms address security really well.
For example:
• Separate NICs on the server or device so you can
separate the control network from the IT network;
• SSL-encrypted messaging;
• Authentication certificates;
• Ability to come in from the outside via VPN;
• Ability to layer user access with permissions;
• Ability to limit some screens to monitoring only.
Given these six points, mobile devices can be just
as secure or more so than traditional HMIs and OIs.
I think BYOD is inevitable, but like a lot of things
in the industrial automation space, it won’t replace
traditional solutions, but it has its place for the right
applications.
Arun Sinha, director of business development,
Opto 22, www.opto22.com
[From LinkedIn’s Industrial Automation Group:]
WHO OWNS THE DATA?
There is one compelling factor. The devices are get-
ting dirt cheap at a staggering rate. The biggest con-
cern about BYOD is around security, and not just
the infection part with viruses. Who is the owner
of the data stored on the device? There are different
solutions for this problem and, of course, different
vendors have different implementations. This is not
optimal if you need to decide what you want to do
or use.
We should step back from the BYOD and ask our-
37
selves why do employees want to bring their own de-
vices. To my understanding, this is mostly because
they have more up-to-date, sexier devices than those
provided by their employer. With the prices of the
devices dropping like a bad habit, why not provide
the employee with the devices as a tool with the per-
mission to use it privately? If they leave the com-
pany, the device can be remotely wiped and they
can keep it. The company is in control about what
device, how to use the ecosystem and what security
measures will be used.
Basically you want an ecosystem surrounding the
device that supports the development of third-party
modules. Next you need a way to be able to down-
load this onto the device in a secure manner. The
app store principle goes a long way in supporting
this way of working.
Performance-wise, the devices get more powerful
with every release. There is, however, a mindset that
needs to be changed. This seems to be the hardest
part of dealing with change. The general idea is that
most of the time the device must be able to do exact
the same things as the HMI or desktop application.
This is wrong. The apps for the devices need to be
developed for the way they will be used. Do you re-
ally stand still in your factory with a tablet in your
hand trying to check up on all the thousands of I/
Os? Or do you just want to quickly check some KPIs
and copy the results into your presentation?
Where did I get my wisdom? Well partly from lis-
tening to several discussions and reading some mag-
azines. I listened to a good discussion on this topic
from a podcast by RunAsRadio: www.runasradio.
com/default.aspx?showNum=335.
The debate is not an easy one and also heavily in-
fluenced by personal opinion and context. Person-
ally, I have not taken a position yet. Just keeping my
eyes and ears open.
Robert Saunders, owner
Eye-Concept Industrial Automation BV,
www.eyeconcept.nl
 Trends in Technology
Give Your HMI an
Ergonomic Tune-Up
Ergonomic tune-ups make sure operators are safely paying attention to the increased
amount of operating data without being too comfortable to be attentive
By Control Design Staff
O
ur multi-machine workstations haven’t changed
much beyond the sophistication of the HMI
software and better tactile input methods.
The operators now spend more time at the work-
station and less time patrolling the machines with
clipboards since we have much more operational
data feedback at the HMI. We need an ergonomic
tune-up to make sure the operators are safely paying
attention to the increased amount of operating data
without being too comfortable to be attentive. Any
experiences to share?
Answers
MIXED TECHNOLOGIES
This can be best accomplished by employing a
mixed-technologies approach along with ergonomic
design principles when creating an optimal user
interface. By utilizing and implementing a design
which incorporates all forms of human-machine in-
terface (HMI), a complete and consolidated user ex-
perience can be accomplished.
HMI systems have to be designed with the user
and application environment in mind. You first have
to define the operational and functional require-
ments. This can encompass durability requirements
and environmental stresses including exposure to
moisture, vandalism, temperature extremes, clean-
ing agents and general rough use. Operator feed-
back is critical to capture end-user attention and to
ensure overall effectiveness and efficiency. Under-
standing the application can dictate the degree of
38
HMI complexity. And regulatory standards must be
considered to meet industry criteria.
All of these aspects influence the design of the
interface in order to capture user attention and to
ensure safe operation. This is why a mixed-technol-
ogies approach is best. Not one single technology
has the ability to provide an all-encompassing solu-
tion. Once the application and user requirements
are defined, a mixture of push buttons, cursor con-
trols, keyboards, touch technologies and interac-
tive displays can interface with industrial comput-
ers to inform, alert and efficiently update the user
of machinery functions. Use of illumination tech-
niques such as ring, halo or animation combined
with audible alerts capture end user attention in
both an aesthetically pleasing, modern appearance
and forthrightly effective manner. The mixing and
matching of components and technologies allow for
a consolidated user interface along with a central
and sometimes singular point of data feedback.
Dan DiGioa, marketing manager,
EAO, www.eao.com
ERGONOMIC OUTLOOK
It’s important to take the time to do an ergonomic
tune-up. Ergonomics plays an important role in
health, safety and productivity. Technological ad-
vances have overloaded operators with information,
and their scope of responsibility is ever expanding.
Many operators work long hours in less-than-ideal
conditions. Well-designed control rooms balance
 Trends in Technology
productivity with ergonomics, and a key component
is the operator console. The console is the bridge
that connects the operator to the technology, and
therefore, has a significant impact on performance.
Sit/stand consoles are a great choice for an er-
gonomic upgrade. Recent studies have shown that
too much sitting can be detrimental to your health.
Movement throughout the day is important to main-
taining good health.
Alternating between sitting and standing is a
healthy activity that increases energy and reduces
fatigue. Sit/stand consoles also provide adjustability
to meet the needs of each individual operator.
The ergonomic standards outlined in ISO 11064
are a good reference for any ergonomic initiative.
ISO 11064 standards are designed to improve effi-
ciency and reduce human error in the control room.
A good ergonomics program translates into signifi-
cant ROI in terms of reduced healthcare costs, in-
creased productivity and fewer errors. Beyond the
numbers, ergonomics can improve the quality of
life for workers. Operators who are more comfort-
able and better able to do their jobs find more satis-
faction in their jobs, which improves the morale of
the organization.
Brent Leimer, marketing manager,
Winsted, www.winsted.com
39
MACHINERY VISIBILITY
As your question points out, even with sophisti-
cated output from software, visibility to machinery
is still key. In fact, lean manufacturing techniques
have led to a shift in the use of control enclosures to
allow visual contact between operations and cells.
Luckily, there are a variety of HMI enclosure sys-
tems available beyond traditional, static worksta-
tions to help you create a solution specific to your
business’s needs. Great examples of this are vertical
motion and suspension systems, which allow oper-
ators to reposition equipment as necessary through-
out their shifts. Look for a system that allows for
multiple combinations of components for innova-
tive system solutions for any work environment. For
even more flexibility, you may want to investigate
industrial tablets, which blend all of the benefits of
modern technology with the ability to patrol ma-
chinery as you would with a traditional clipboard.
Ultimately, there are more HMI enclosure systems
out there than ever which can be tailored to fit your
application.
Emily Delozier,
global product manager for large and HMI
enclosure systems,
Pentair, www.pentairprotect.com
OPERATOR ERGONOMICS
HMIs are available as free-standing operator sta-
tions, console stations or pedestal or support arm
systems. Depending on the application and avail-
able floor space, appropriate solutions can be se-
lected. Systems are available in aluminum, mild
steel and stainless steel to address differing applica-
tion, environment and aesthetic requirements.
Many users are transitioning to the support arm
with enclosure solution because it can be safely
moved in and out of the workplace when program-
ming or data acquisition has been completed. Sup-
 Trends in Technology
port arm systems provide options for vertical mo-
tion, swinging motion and swiveling to move the
HMI enclosure into the most ergonomic position
for the operator to access. Considerations for opera-
tor ergonomic use, safety, floor space, environmen-
tal performance, weight load, heat management,
aesthetics and cost should all be considered when
selecting the correct HMI solution.
Greg Quick, product manager,
wallmounts and HMI,
Rittal, www.rittal.us
DATA FLOOD
An interesting quandary you envision. Most pro-
cesses I have worked with still involve regular oper-
ator interaction to load parts and/or renewable sup-
plies and provide regular quality checks, some as
often as every 10 or 15 minutes, so I think that we
have freed up the operator to focus on the process
and the product, rather than boring him so much
that he becomes inattentive. As interface design-
ers, we gather and present more and more data, and
our challenge is to crunch the data and present it as
simplified choices the operator can make quickly,
rather than flooding his screen with distracting raw
data and expecting him to analyze it. My goal is to
always reduce the amount of data and choices and
operations in any given sequence an operator will
have to make. For every decision or step of manual
workflow that you can remove for an operator, you
exponentially reduce the possible outcomes and ef-
fectively reduce risk by the same factor.
Steve Meredith,
reliability electrical coordinator, Corod Division at
Weatherford, www.weatherford.com
40
OPERATOR EVOLUTION
It sounds like the right direction—machine data
processing evolution—but operator evolution may
be a concern. As more data is collected, the ma-
chine should process more data, so the operator has
to process less data. The direction of less human
dependency in the process equals less human er-
ror and risk, and greater safety, reliability and re-
peatability. But at the same time, operator evolution
must take place to guide the operator to perform
new tasks with the new time that was freed up by
machine evolution.
Excitingly and interestingly, machine data collec-
tion will eventually evolve to collecting data about
the human operators, too, so as to further reduce hu-
man error and increase safety. The human motion/
gesture sensing on games such as Xbox will be in-
corporated; later, even health vitals and retina scans
will be incorporated. So the machine may sound
an alarm if my human operator has fallen asleep, is
drunk, is sick or is in the wrong place at the wrong
time, that is, for the few machines in that distant
future that still require a human to operate them.
Don Fitchett, president,
Business Industrial Network, www.bin95.com
AUTONOMY
I believe automation today is and should move to-
ward autonomous automation, where whole facil-
ities can be run from a central SCADA position
with multiple monitors observing multiple ma-
chines and maybe even multiple facility locations,
simultaneously.
Monty Bass, engineering &
maintenance manager,
Exide Technologies, www.exide.com
 Trends in Technology
The Pros and Cons of Embedded
HMIs For Machine Builders
Should you consider an embedded HMI instead of a PC-based HMI
or graphics terminal? Here are some reasons and cautions
By Dan Hebert
M
achine and robot builder OEMs have been
using embedded control for decades, and
many now use embedded HMIs. These em-
bedded platforms typically are purchased from a
vendor in a package that includes the display with
the embedded operating system, usually Windows,
pre-installed. Also included is the HMI program-
ming software, often free, and the right to run the
software in run-time mode on the display.
This is in contrast to PC-based HMI platforms
that require OEMs to buy the software and the
hardware separately. The other HMI option is a
low-end graphics terminal with very basic function-
ality and limited flexibility.
Should you consider an embedded HMI instead
of a PC-based HMI or a graphics terminal to pro-
vide an operator interface for your machine or ro-
bot? Here are some reasons and some cautions.
A simple graphics terminal is cost-effective and is
usually adequate for basic machines with few inputs
and outputs, but on more advanced and automated
equipment, it could be insufficient in terms of oper-
ator interface, connectivity and data handling.
41
At the other end of the scale are PC-based HMI
platforms—top of the line in terms of price and per-
formance. Within this option are two approaches,
each of which requires the user to buy a PC. The
first is to buy off-the-shelf HMI software and con-
figure it for the application, and the second is to
write software using standard programming lan-
guages such as Visual Basic. Either option will pro-
vide a full-featured HMI, but with a few caveats.
Compatibility and Reliability Issues
The PC will have a short lifecycle of just a few
years, so if it fails in part or whole, it might not be
possible to make replacements using the same tech-
nology. Upgrading the PC or its operating system
can cause compatibility issues with the HMI soft-
ware and sometimes with connected components
Rick Lamb, president of Midwest Technology
Ventures, a distributor and system integration firm,
concurs. “PC-based Windows systems get difficult
to change/upgrade/support after about five years
because of obsolescence of the operating system,
drivers, utilities or hardware. One piece breaks, and
 Trends in Technology
you can’t get a replacement, and nothing is com-
patible with newer hardware or operating systems.”
Because the HMI is a PC, probably with a Win-
dows operating system, there can be software re-
liability issues, as well as the temptation to load
additional software onto the PC to perform other
activities, both work-related and personal.
In between a PC-based HMI and a simple graph-
ics terminal with respect to price and performance
is an embedded HMI, which can be the best solu-
tion in many machine control and robotic applica-
tions.
Modern embedded HMIs provide a wide range of
capabilities, flexibility and connectivity. “We pro-
vide an extremely easy-to-use software toolkit con-
taining a very rich feature set that hardware manu-
facturers, OEMs and vertical industries use in their
products,” says Richard Clark, an engineer at Indu-
Soft, a supplier of HMI and SCADA software.
“An embedded HMI configuration can be de-
signed for many types of equipment, and can host
a variety of external features such as thin-client
server, web server, database access, a variety of I/O
drivers and third-party reporting tools,” Clark adds.
42
“Such a configuration provides the flexibility re-
quired by machine and robot designers.”
In many cases, a machine builder can get by
with an embedded HMI instead of a PC-based
HMI, resulting in substantial savings. For exam-
ple, a vision-guided robotic system typically would
have three controllers: a PLC, a robot control-
ler and a camera controller. Most of the data ex-
change among the HMI and controllers would be
discrete or floating point and typically limited to
simple values such as setpoints, part numbers, lot
numbers and measurement data. The HMI would
have to display, collect and report machine status
and alarms and configure functions. An embedded
HMI fits well here, and if it fails, it’s simpler to re-
place than a PC-based HMI.
When selecting an embedded HMI, you should
consider the application, features, future expansion
and customer requirements. You’ll find a variety of
available embedded HMIs in cost-effective pack-
ages from a wide range of suppliers, and these ex-
pandable, customizable HMI solutions quite often
are the best option to meet your operator interface
requirements.
 Trends in Technology
Machine Information in Your Hand
One handheld HMI could be used to monitor and adjust many different machines
By Dan Hebert, PE, Senior Technical Editor
A
s uour customers use handheld wireless human-ma-
chine interface (HMI) units more frequently, it’s im-
portant that you understand how best to make your
machines fit their overall wireless infrastructures. Increas-
ingly, compatibility with existing and planned wireless
machine monitoring systems will be a required feature.
For example, Mohawk Fine Papers (www.mohawkpa-
per.com) in Cohoes, N.Y., uses Transpara’s Visual KPI to
monitor and control its paper machinery and other plant
components.
Key performance indicators (KPIs) are delivered to
handheld HMIs, in this case Blackberry devices. Data
isn’t accessed directly from machines, but instead primar-
ily through OSIsoft’s PI data historian. Other data are de-
livered to the Blackberry devices through Microsoft SQL
Server for data extraction, transformation and loading, and
through Microsoft Sharepoint as an information portal.
Everyone in the plant has access to the data via their
Blackberry devices including technicians, managers, su-
pervisors, engineers and even the chief operating officer.
Handheld HMIs played an important role in Mohawk’s
overall 2009 improvement in machine output, customer
satisfaction and energy consumption.
“Supervisors and senior managers now have real-time
access to machine, production and order status,” explains
Ben Whitaker, manager of enterprise process reengineer-
ing at Mohawk. “This allows more responsiveness to cus-
tomer requirements and manufacturing issues. In the
maintenance area, supervisors and senior engineers have
access to energy consumption for better response to ma-
chine performance issues.”
Machine OEMs supplying Mohawk and companies
using similar systems need to make their machine con-
trol system accessible to the data repositories accessed by
handheld HMIs. This means that links must be provided
to software such as data historians and often to various Mi-
crosoft products as well.
These links are most commonly Ethernet-based,
meaning that your machine should have an Ethernet port
43
at either the controller or the HMI level. This takes care
of the hardware connection, but doesn’t address the soft-
ware protocol issue. Most manufacturers use one or more
Ethernet protocols in their plants, and it’s incumbent on
the machine builder to ascertain which type of protocol is
needed and to provide the machine with same.
Although many companies use handheld HMIs for
machine monitoring, few are using them to replace the
primary machine-mounted HMI. The handheld HMIs
are instead used to extend reach, usually via one-way
communication of machine status. Any problems requir-
ing adjustments to the machine control system typically
still will be made at the machine.
Future implementations might feature high-speed two-
way access. This would allow your customers not only to
monitor their machines remotely, but also to change con-
trol parameters to adjust machine operation. These types
of adjustments probably will be made by operators in close
proximity to the machine, paving the way to systems that
completely eliminate on-machine HMIs.
In these types of systems, your machine would be pro-
vided with no local HMI. Instead, a handheld wireless
HMI would be used to provide full monitoring of your
machine along with adjustment of machine operating pa-
rameters. The advantages of such a system to manufactur-
ers are numerous.
First, one handheld HMI could be used to monitor
and adjust many different machines. In typical plant op-
erations, an operator goes from one machine to the next
to observe operating conditions and make adjustments.
Second, an operator could access a machine from a
safe distance, often outside a hazardous area. This not
only could improve safety, but also save time as personal
entrance into a hazardous area is often a time-consum-
ing task requiring special protective personnel equipment
(PPE) and lots of paperwork.
Third, linking the handheld HMI to the machine and to
the central control room could allow an operator to make
machine adjustments with the entire process in mind.
 Trends in Technology
Cooling Complications In Hazardous Locations
Are we better off with conventional gas-purge systems or another approach?
By Control Design Staff
W
e build most of our custom, one-off control cab-
inets in-house. We’ve had success using vortex
coolers to control the enclosure temperatures
when we have heat issues. Now we’re getting into mar-
kets that place our systems in hazardous environments.
What’s the experience with adding purging capabilities
to vortex coolers? Are we better off with conventional
gas-purge systems or another approach? We need an ef-
fective, but still cost-responsible solution.
—from July 2014 Control Design
Answers
A COMMON SOLUTION
This is a very common solution for us. Most of
the time customers prefer to use a purge system to
protect their equipment over the use of an explo-
sion-proof enclosure due to the large cost. The rat-
ing of the hazardous location that the enclosure is
located in will determine which type of purge sys-
tem you would need.
One concern customers have when adding a vortex
cooler or AC unit to a purge system is over-pressurizing
the enclosure. You just have to make sure that the vent
used on the system can handle the combined air flow
of the purge system and vortex cooler. Depending on
44
your application, we have systems that can monitor the
temperature inside of the enclosure, and turn the vortex
cooler on or off depending on the temperature settings
entered into our purge unit. So if you have an enclosure
in a hazardous location, and it has a vortex cooler, then
using a purge system is normally more cost-effective,
and you get all of the extra benefits of the temperature
monitoring and pressure compensation features.
Brent Dean, product engineer,
Pepperl+Fuchs, www.pepperl-fuchs.us
[We received the following responses after posting the ques-
tion on LinkedIn’s Industrial Automation and Process Con-
trols Network.]
PURGE WILL HAVE TO WORK HARDER
Just use instrument air that is dry and filtered for the
source of air for the vortex cooler. This would be the
same source used for a purge system.
The purpose of the purge is to actually pressurize
the enclosure to prevent the ingress of ignitable vapors.
The vortex cooler will cause the purge to work harder,
since it will have to make up pressure (just a few inches
of water column) to compensate for the air that is con-
stantly flowing through the enclosure via the vortex
cooler. Contact your purge system vendor to ensure the
 Trends in Technology
purge has the capacity needed to offset the demand
of the vortex cooler. If possible, use all Div 2/Zone
2-rated components if you’re placing the enclosure in a
Div 1/Zone 1 environment. This will permit you to use
a less-expensive Y purge instead of an X purge.
Robert Burgman, principal engineer,
electrical, instrumentation and process controls,
Ashland, www.ashland.com
GOOD COMBINATION
Is this for purging systems such as standard atmo-
sphere or concentrated atmosphere such as nitro-
gen? General positive pressure designs would strike
me as a great vortex combo application as long as
you’re not pushing moist air in. Any other gas would
seem questionable. An exact application would help
me answer with specifics.
Theodore Sharpe,
machining group supervisor, Ford Motor,
www.linkedin.com/pub/theodore-sharpe/43/160/379
MAYBE MOVE THE ENCLOSURE
If you’re a one-off manufacturer of an enclosure, you
will find it difficult to satisfy the regulatory bodies that
the enclosure meets the required rating for use in haz-
ardous zones. Simply adding a purge is not sufficient.
You have to contain or limit energy. Allowing the in-
ternals of your cabinet to vent, and thus forcing any en-
ergy out of the cabinet into the hazardous zone, is not
acceptable. If all of your components and equipment
45
are in their own hazardous-zone-rated enclosures, and
you add a purge of sorts, also rated for hazardous zones,
then you stand a chance of your entire installation be-
ing suitable for the hazardous-zone installation. If not,
then I suggest that you just keep your enclosure out of
the hazardous zones. Work with the site to determine
your non-hazardous areas. They should have classifi-
cation drawings that can guide you to where they are.
Andrew McKeown, specialist process engineer,
Carter Holt Harvey, www.chh.com
PURGE CONTROLLER HANDLES BOTH
We recently provided modifications to an existing
customer panel. From the beginning, the customer
wanted both a vortex cooler and purge controller.
Once the final installation was completed, our
mutual conclusion was the purge controller could
provide both functions—cooling and safety purge
for C1/D1 area.
Jim Robinson, control systems engineer,
M.G. Newell, www.mgnewell.com
[We received these responses after posting the question on
LinkedIn’s Automation Engineers Group.]
PURGE + VORTEX
Pepperl+Fuchs (Bebco) makes purge systems that
can work in combination with vortex coolers. We
use them at my shop, and it is a good product.
Noel Jull, I&C designer,
IDT Systems, www.idtsys.com
 Trends in Technology
VORTEX GULPS AIR
Vortex coolers place quite a demand on an air system. I
would use a purged enclosure per NFPA 496, and then
use something like a Noren air-to-water heat exchanger
approved for use with purged enclosures. This is how
I’ve done it before.
Brian Rogers, senior electrical engineer,
Transfuels, www.blulng.com
VORTEX ALONE WORKS
I have no experience using a purge system in conjunction
with a Vortec unit, but Vortec does make two units spe-
cifically for hazardous locations, the HazLoc Vortex A/C.
Here are links to the operating and safety instruc-
tion sheets: bit.ly/1AVkdsb and bit.ly/1mTNknF.
They have some useful information regarding sizing
and using the two systems together.
Fred Manning, pneumatic product manager,
FCI Automation, www.fciautomation.com
THEY’LL WORK INDEPENDENTLY
You can use the vortex cooler as part of purging sys-
tems, but you need to be aware of the fact that all the
components that make up the purging system will op-
erate independently from the vortex.
Also, you should use air where possible, since plac-
ing cooling or purge gases in contact with people
could harm them.
Alejandro Varga Meder,
project/construction management,
Devco USA, www.devcousa.com
46
[We received this response after posting the question on Linke-
dIn’s Automation.com Group.]
VORTEX + EX-N
On previous projects, per customer’s requirement,
we supplied IP65 stainless-steel panels with vortex
coolers and Ex-n components.
This is not a cheap solution, but allows operating
the cabinets with the doors open in any situation,
including the presence of gas, not needing purging
or de-powering.
George Eric Wootton,
E&A solutions & engineering manager,
Wärtsilä Brasil, www.wartsila.com
[We received the following response after posting the question
on LinkedIn’s Panel Building and System Integration Group.]
GO AHEAD
If you’re asking can you use both a vortex cooler and a
purge system for your hazardous location requirement,
the answer is yes. It’s not an uncommon practice.
If your heat dissipation is too great, explosion-pro-
tected air conditioning units can be used effectively.
If heat is a smaller concern, sometimes just using
continuous purge (versus compensative) can assist.
Hope that helps.
Craig Yoss, director of marketing
and business development,
R. Stahl, www.rstahl.com
 Trends in Technology
It’s Free, You Say,
in the Industrial Community?
Cloud-based programming using free tools doesn’t give you the same protection as if
you had purchased the environment
By Jeremy Pollard
S
ocial media, open-source, back-door daemons, clouds,
virtualization and COTS—are they a part of our be-
loved industrial community? You betcha, but where
do they show up or, more importantly, where are they go-
ing to show up, and how many current companies will fall
under the knife of “free?”
Heartbleed brought fear into the open-source world, and
so it should. So is it beneficial for a hardware company
such as Rockwell or Siemens to employ and promote open
source? One wonders.
I recently priced out an existing application using a
SCADA system provided by a major vendor—the applica-
tion had two servers and 40 clients. I wrote all the software
for this application(s) over the past five years using Visual
Studio—the free version.
To be clear, in 2014, this application would have cost more
than $500,000 to license and implement. With free develop-
ment tools and graphics, all I had to do was put the screen to-
gether and animate. Well, sort of, but you get the drift.
There is now a version that really is cloud-based, so you
can create and compile for the Windows platform on the fly.
I haven’t used it, but the opportunity is there, and I wonder if
there are companies that have developed applications using
free software, and then turned around and sold the applica-
tions as “home-grown.”
See, the issue is that cloud-based programming using free
tools doesn’t give you the same protection as if you had pur-
chased the environment.
Most products once used a proprietary operating system. In
the old days, the graphics were generated by the hardware and
the OS. I remember Steve Rubin, founder of Intellution, which
is now a part of GE Intelligent Platforms, telling me about how
his wife burned UVProms with the graphics character sets for
the software on the kitchen table after Sunday dinner.
Now those images are almost free. And they’re much
prettier.
Embedded systems typically use a form of Linux, maybe with
some FPGAs, but mainly a no-cost OS. Android and Chrome
47
are two additional operating systems that are free to the user,
with free development tools, which leads us to the marketing
platform of allowing the user apps to dictate the development
environments, something Apple figured out a long time ago.
Databases are usually MySQL or Microsoft’s SQLExpress
—both are free. MongoDB is a leader in the NoSQL database
race, which provides scalable and balanced platforms for doc-
ument management. It’s automatic and takes the hair-pulling
out of the database management. It uses a browser as its in-
terface. Firefox, Chrome, Safari and Internet Explorer are all
free. A free user interface running HTTP5 and cascaded style
sheets and maybe some AJX and SOAP code with some PHP
thrown in delivers a stunning application.
All at zero cost, except for development, of course. Check
out ObjectRocket.com.
Facebook infected our minds as well as providing an unfet-
tered landing spot for user comments and a way for companies
to track individuals. I am not an old school guy, but I find the
online stuff has only just reached the point where the reading
is easy. It’s only a matter of time, I’m sure, that all content will
be pushed based on our profile(s).
I recently got introduced to Rockwell’s Connected Compo-
nents Workbench for its Micro line of devices. It is developed
using Visual Studio, uses VS runtimes, and sometimes just
feels like a shell extension of the development environment.
The application is free. The hardware platform won’t control a
paper mill, but for the most part, it acts like a commodity.
Teamviewer is the de facto standard for remote access. I use
it because my customer base is local, and the security level
isn’t all that important. But for state-wide access, one would
be wise to be more vigilant, since all traffic goes through a
server in Germany and other parts of the world. But it’s free.
So what is it we should pay for? That’s my question. That
40-client application cost my customer around $100,000
over seven years. He can add 40 more clients for nothing.
But what are we giving up for free? Is it really worth the
aggravation or support or maintenance of such systems? Let
me know what you think.
 Trends in Technology
HMI: Form vs. Function?
Are industrial screens beginning to look more like smartphones?
By Control Design Staff
A
long with the growing use of smartphones and
other mobile devices used for remote HMI
monitoring functions, we note that many op-
erators and technicians are more comfortable with
the touchscreens on a smartphone than on a con-
ventional HMI. Are there starting to be deploy-
ments of industrial HMI screens that look more
like phones on the shop floors?
—From January 2013 Control Design
Answers
FUNCTIONALITY IS WHAT MATTERS
HMIs used in the machines built by our organiza-
tion have designs driven by functionality, not style.
My experience with smartphones and the Windows
8 Metro interface indicates that they are perhaps
adequate for entertainment, but are much less us-
er-friendly for any application requiring serious
computing or significant data entry.
Nobody reads the manual unless they have a
problem, and seldom even then, so if your interface
requires an explanation in a manual before the user
can operate it, the battle is already lost.
The argument might be made that operator in-
terfaces should take on the appearance of smart-
phones to make them more understandable to a
48
younger generation of workers. In my opinion, that
alone is not enough to dictate an interface style,
and it discounts one advantage that younger gen-
erations seem to have compared to us geezers: the
ability to rapidly adapt to new (to them) electronic
interfaces like those used on smartphones and in-
dustrial HMIs.
Kim L. Ground, senior EE — controls,
Surface Finishing Technologies
IMAGINE THE POSSIBILITIES
Ten years ago, this was the subject of obscure lab
experiments and generally garnered laughter and
ideas of science fiction.
I certainly can envision deployment of smart de-
vices in the industrial environment in the very near
future. “Smartphone” is a misnomer as the “phone”
part is now minuscule by comparison to all the
other functions.
Applications such as Aurasma, an augmented real-
ity tool described by Matt Mills in a TED presenta-
tion, clearly demonstrate how easy this deployment
can be. Imagine a production line tech pointing his
cellphone camera at a piece of equipment on the
line, and immediately the setup procedures, docu-
mentation, etc., appear on the screen.
Why not use these smart devices on the line
 Trends in Technology
rather than leaving them in the employee’s clothes
locker? He is already totally familiar with the inter-
face. Minimal training required.
Gerald Beaudoin, automation project manager,
Leahy Orchards
HIGH-PERFORMANCE HMI
Industrial HMI screens are starting to take advantage of
the usability research that has gone into making smart-
phones easy to operate. Apple and Google have invested
in extensive research and testing to create simple, con-
sistent and easy-to-use interfaces for iOS and Android
operating systems, and both companies publish usabil-
ity guidelines for developers creating iOS and Android
apps. Beyond HMI screens, smartphone interfaces are
arguably also influencing desktop PC user interfaces.
Microsoft Windows 8 is a prime example.
Smartphone usability guidelines and practices are
beginning to be implemented in HMI screen design.
This direction is particularly evident in a series of best
practices for building effective HMI screens — called
“high-performance HMI” — that emphasizes prioritiz-
ing on-screen data, using more informative graphics, and
muting colors so key data stand out. High-performance
HMI is described in The High-Performance HMI Hand-
book by Bill Hollifield and Eddie Habibi of PAS.
Selam Shimelash, application engineer,
Opto 22
RICHER USER EXPERIENCE
In addition to an increase in mobile connectivity (for
the shop floor), we will also see a revolution in the ma-
49
chine operator interfaces on the machine itself by mak-
ing them much more intuitive to interact with. The
main contributor to this revolution will be multi-touch
technology, which already has had a great impact on
how we interact with our mobile devices. Additionally,
displays themselves will get larger as pricing continues
to decrease, thanks to lower component costs.
Supporting swipe and pinch and zoom gestures on
larger displays allows designers of machine operator
interfaces much more freedom to create a user expe-
rience that is richer in terms of graphics and content
shown on the screen. In combination with the under-
lying control system gaining ability to show more pro-
duction and diagnostic data, the need for special sep-
arate engineering and diagnostic tools will decrease,
which will reduce training and maintenance costs for
technicians and operators, lowering the total cost of
ownership of machinery and boosting profitability.
Robert Muehlfellner, director,
automation technology,
B&R Industrial Automation
USER EXPERIENCE KEY
User experience is becoming a more important re-
quirement in manufacturing automation. Users want
interfaces similar to what they experience on smart-
phones and tablets. This is further complicated by the
proliferation of available real-time data. We also need
to provide a user interface that can leverage informa-
tion from MES and IT systems in an intuitive manner.
Scott A. Miller, business manager,
Rockwell Automation