QUESTIONNAIRE

Name - _______________________________________________

Contact no. - _______________________

1. What is the reason for choosing this bank as your bank?

(a) Family tradition ( )
(b) Incentive schemes ( )
(c) Nearness to office/residence ( )
(d) Just by chance ( )
(e) Other ( )

2. Is the bank conveniently located?

(a) Yes ( )
(b) No ( )

3. What is your opinion about the staff behaviour with the customer?
(a) Superior ( )
(b) Good ( )
(c) Average ( )
(d) Bad ( )

4. What is your opinion about the furniture for seating and writing?
(a) Good ( )
(b) Average ( )
(c) Bad ( )
(d) Not available ( )

5. What is your opinion about Fan and Drinking Water Availability?

(a) Good ( )
(b) Average ( )
(c) Bad ( )
(d) Not available ( )
6. What is your opinion about the cleanliness and upkeep of bank premises?
(a) Superior ( )
(b) Good ( )
(c) Average ( )
(d) Bad ( )

7. Did you feel any difficulty in opening the account?

(a) Yes ( )
(b) No ( )

8. Does the bank staff take personal interest in serving or solving problems of
customers?
(a) Yes ( )
(b) No ( )

9. What is your opinion about the display boards at counters indicating type of
transactions that particular counter does?
(a) Good ( )
(b) Average ( )
(c) Bad ( )
(d) Not available ( )

10. Is the Manager available easily and accessible to redress grievances if any and to
solve problems?
(a) Yes ( )
(b) No ( )

11. Do you get SMS alerts from the bank for every transaction with the bank?
(a) Yes ( )
(b) No ( )

12. Did you have to complain to the bank officials on any matters?
(a) Yes ( )
(b) No ( )
13. How do you rate the overall services provided by the Bank?

a)
b)
c)
d)
e)

14. Do you have any suggestions to the Bank?

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THANK YOU !