ABSTRACT

THE INFLUENCE OF ORGANIZATIONAL CULTURE, BUREAUCRATIC

BEHAVIOR AND WORK DISCIPLINE ON QUARANTINE SERVICE
QUALITY AT THE AGRICULTURAL QUARANTINE CENTER OF
TANJUNG PRIOK

Iin Daswinah

The aim of this study was to determine the effect of organizational

culture, bureaucratic behavior and work discipline on the service quality of
employees at the Agricultural Quarantine Center of Tanjung Priok
simultaneously and partially.
The method used in this study was an associative descriptive
method with 71 selected respondents. Meanwhile, the data analysis used
multiple linear regression analysis technique, Pearson correlation and
coefficient of determination, as well as the F-test and t-test with the help of
SPSS 24.0 for windows.
The results showed that organizational culture, bureaucratic
behavior and work discipline affected the service quality of the employees
of at the Agricultural Quarantine Center of Tanjung Priok. Simultaneously
the three variables had an effect of 56.8% and partially bureaucratic
behavior gave a greater influence in improving the quality of service.

Keywords: organizational culture, bureaucratic behavior, work discipline,

service quality