Professional Documents
Culture Documents
The Intelligent Enterprise For The Retail Industry PDF
The Intelligent Enterprise For The Retail Industry PDF
THE INTELLIGENT
ENTERPRISE
FOR THE
RETAIL INDUSTRY
Delivering experiences
consumers can trust
SAP Industries White Paper | Retail
© 2019 SAP SE or an SAP affiliate company. All rights reserved.
2
WELCOME
Dear Customers: The path forward is clear. It requires a
single-minded focus on understanding the
The past 15 years have been marked by
needs of consumers and creating
an unrelenting and disruptive consumer
distinctive and delightful experiences that
revolution – a search for convenience, price,
exceed customer expectations.
and customer experience that has moved
consumers online. We have identified five strategic priorities
that will keep retailers on the path forward:
The next five years will require retailers to
Be customer centric across the value chain
“The imperative for a unify the online and offline worlds, a
Serve the segment of one
single, intelligent, and challenge dependent on both technology
Implement digital supply chains
digital core is essential and that most human of elements: trust.
Run smart stores
to future growth. From Looking ahead to 2025, consumers will Develop new business models
crafting a personalized expect retailers to be deeply enmeshed in
customer experience By 2025, we expect the majority of retail
their lives as trusted partners. The consumer
revenues will be based on insight derived
on the fly to helping and the retailer will have a shared set of
from customer data, predictive analytics,
business users make values. Retailing will shift from a product-
and the ability to monitor customer use
informed, real-time centric approach to customer-centric,
with sensors.
decisions, retailers experiential retail. Experiential retail will blend
need to instantly products, services (both physical and digital), Subscriptions, pay-per-use, and outcome-
personalization, and unprecedented levels of based models will move from being “add-
connect historical and
convenience. Experiences will be measured ons” to becoming offerings in their own right,
transactional data
and improved. Stores will become brand with separate revenue streams. They will
across the enterprise.” experience and innovation centers. evolve into multibrand services beyond
current product categories.
Achim Schneider Robotics and artificial intelligence will be
central to all aspects of the business – This paper takes a deep dive into the trends
from automated warehouses to robotic shaping our industry over the next five years
store associates and driverless car delivery. and the path to innovation. In it we propose a
Automated and real-time models for service set of priorities that will drive transformation
and fulfillment will become the standard and the tools that will make it possible.
consumer expectation.
Consumers are not looking for a digital
Physical stores will remain an integral part experience or a real-world experience.
of the retail shopping experience, but they They are looking for a seamless shopping
will be dramatically transformed to offer experience, one that bridges the online and
an array of experiences, from highly offline worlds. To provide it, retailers must
personalized services to show rooms, embrace emerging technology, think
fitting rooms, and even brand extensions creatively about the services they can
that could include classes and uniquely provide, and, most important, earn
entertainment. their consumers’ trust to become a part of
their lives.
The transition is already well under way, but it
will not get far without building consumer Welcome to the experience economy.
trust. Trust will be the ultimate currency –
trust in treating data safely, trust in delivering
the right quality of product at exactly the right
time and the right experiences from shopping
to consumption and returns. Building that Sincerely yours,
trust will require an unprecedented level of
transparency and delicacy as retailers collect
more and more consumer information to help
create personalized experiences.
The winners will be retailers who are truly
Achim Schneider
open to new ways of thinking and radical
Global Vice President
innovation. They will be those who best adapt
Retail
in this fast-changing environment by
SAP SE
developing new skills and acquiring the right
tools to be even more agile and responsive.
20 Key Technologies
22 Getting There: A Phased Approach
24 Early Digital Adopters Lead the Way
31 Resources
YOUR FEEDBACK
MATTERS TO US!
Please let us know how you rate
this document.
Click here
We believe that successful unexpected rivals are forcing a Mini Cases: Data, Artificial Intelligence,
retailers in 2025 will be those strategic reevaluation of the and Experience Action
that understand every aspect of fundamentals of their business.
the customer experience and can Forward-looking retailers are StitchFix makes 100% of sales using
leverage emerging technologies already building new capabilities recommendation, Rather than up-selling
to transform their customer that will enable a new relationship based on past purchases, it makes unique
engagement. with their customers rather than and personal selections by combining data
and machine learning with expert human
cause them to be left behind.
judgment.1
The Internet has reversed the
information gap, and the consumer The need for change is Warby Parker has discovered how
is now in charge. The shift has put underscored by macro forces recommendations and options powered by
retailers under intense pressure, in play, including the transition AI can be geared toward specific locations
yet it is also providing opportunity from a linear economy to a circular and can even connect the customer's
for those who can reimagine their economy, the globalization of online and in-store experiences. The result
place in their customers’ lives. supply chains, and the explosion is an extraordinary customer experience
of cities as the dense center of that makes each customer a raving
For retailers, demographic populations. These, coupled with fan of the brand.2
changes, the rise of the the need for sustainable energy
smartphone, the ubiquity of the and the increased strain on global Nike and Levi’s have opened “concept”
health systems, are testing stores, which are flagships for their brands
Internet, the changing role of
and an attempt to dissolve the boundaries
stores, and competition from consumers’ trust in institutions.
between online and offline shopping. They
represent a shift happening in the way
both companies sell their products,
putting a heavy emphasis on one-to-one
connections with customers and
customized products. Being physical
spaces that surround you, these stores
can be immersive in a way that an online
experience can’t.3
59%
Converting Big Data into predictive We expect that robotics and
insights that drive automated artificial intelligence will transform
promotion, replenishment, and all aspects of the business.
Of shoppers now expect personalized
marketing activities will be a Automated warehouses, robotic
offers delivered in real time4
competitive differentiator required store associates, and driverless
to exceed customer expectations. car delivery will introduce new
60%
digitally, and socially. Consumers will be dramatically different. New
will expect retailers to “know me” technologies will be integrated
and “meet me where I am,” into physical stores to provide
transforming traditional marketing unparalleled levels of engagement Potential increase in net margin for
approaches into more personalized, and service. Augmented and virtual retail companies that are using Big Data
experience-driven offerings reality will provide the ability to analytics6
try on any color, style, or size.
To be successful, however, retailers Beacons, RFID, and mobile devices
will have to build unprecedented will deliver real-time product
levels of trust with their customers. information, availability, and other
This trust will start with keeping digital services that enhance the
customer data private and secure. overall experience.
Without that, customers will not
share the data needed to create This, of course, requires
personalized shopping experiences. reimagining the role of the store
and the ability to seamlessly unify
But trust is also earned and lost the offline and online worlds,
through consistent and on-time perhaps the biggest challenge
delivery, a seamless shopping facing retailers over the next
experience, the right quality five years.
products, and ethical and
sustainable sourcing.
Designed
experience
Understanding Empowered
of your customer front line
Customer- Metrics
focused that
leadership matter
79% of retailers consider it important to quickly and efficiently change assortments and adapt pricing
across channels based on current trends and customer insights, but only 27% are able to do so.7
Carrefour Group is the first mass-merchandising player to open up its Web site to local producers interested in
reaching a new public: people who shop using their computers or the Carrefour app and who are on the lookout
for authentic products – thus responding to changing preferences in the company's customer base.8
TRADITIONAL SCENARIO
?
Central assortment planning No integration to execution, Demand review after the fact Delayed visibility to sales,
based on historic data requiring manual, error- profitability, and inventory
Manual stock adjustments
Manual, home-grown prone work leads to late and costly
Slow-moving inventory leading to a decisions
spreadsheets with siloed data Assortments not localized
high level of clearance markdowns
Little to no use of predictive Items purchased and listed Limited ability to preempt
Out-of-stocks resulting in missed customer needs and
science or external or in regions with no insight
revenue and dissatisfied customers preferences
forward-looking data into regional demand
added to ERP Risk of markdowns and
reduced profitability
NEW-WORLD SCENARIO
Market demand understood Smart store clustering Plan launch Profitability monitoring Rapid response
Demand signals, consumer Analysis of performance Ability to predict Integrated, end-to-end RFID-enabled store
sentiment, product search, and trends of categories, demand and optimize planning process from processes, helping store
and social media data products, attributes, how much to buy both merchandise and associates control
enabling real-time locations, and customer preseason and in assortment planning to inventory
understanding of market segments to inform season execution with allocation Automated stock
demand planning decisions and purchase order transfer to rebalance
Customer segment and Intelligent store clustering creation supply across stores
social media sentiment based on customer Real-time monitoring in and eliminate
analysis demographics and season of plan and forecast markdowns
Combination of search category insights to drive to actuals and the ability to Product experience
rankings and marketplace localized assortments quickly respond feedback combined with
view with internal Advanced analytics for Visibility into real-time operational data sets to
assortment data to decision support around item-level profitability help merchandise
intelligently identify products to keep or drop Retailer ability to trigger planners understand
possible additions to the Assortment optimization customer feedback to what drives product
current assortment mix to maximize revenue and understand the emotions uptake for the target
True omnichannel planning margins using predictive and sentiments related to customer segments and
for retail and digital analytics product offerings help create more
channels as well as the targeted assortments
wholesale channel on a
single planning solution
TOP VALUE
DRIVERS*
30%
Increase in
60%
Reduction of
30%
Reduction of inventory
revenues markdowns write-offs
As a result, real-time interactions will create However, to meet this vision of serving the
the context for marketing, assortment, pricing, segment of one, retailers must also be able to
and promotional offers. Algorithms will be individualize their offerings and optimize their
commonplace throughout every retail business existing processes to allow for single-item
process and will power recommendations and sourcing and delivery.
tailored experiences for consumers. Augmented
and virtual reality will offer a personalized Retailers who offer consumers the chance to give
dressing room experience, furniture display, feedback to their products, brand, and shopping
or digital store walkthrough that will take the experience will be able to create winning customer
individual shopping experience to a new level experiences. A new software category, which com-
of personalization. Sensors will monitor use, bines experience management with operational
consumption, wear, and freshness, alerting systems and review brand, as well as product and
consumers to replace, replenish, or repair. customer experience feedback, is already starting
to redefine customer engagement.
73% of retailers consider it important to deliver a fun, relevant, and personalized experience that is
convenient and unique to customer sentiment, history, and preferences, but only 10% are able to do so.9
SPAR Handels AG (SPAR Switzerland) has created a loyalty program that gives its customers immediate benefit during checkout.
Besides very attractive weekly offers, a SPAR Friend member is eligible to win the whole purchase when it is the 1,000th purchase
in any of the roughly 160 outlets counts. Validating the SPAR Friends 1,000th purchase at checkout is done in real time. Having a
central system to steer and control the loyalty program is key. SPAR Switzerland also wants to have the flexibility to further
develop the program with new offerings and features, which can be introduced swiftly.
TRADITIONAL SCENARIO
Consumer recognizes Consumer looks up Consumer chooses retail Consumer decides and Opportunity to
accelerated wear and information about store pays maintain
tear in product running shoes online Associate advises Anonymous sales data is consumer
No sensor data is made No personalized offers unknown consumer, no imported to ERP system contact and build
available are made connection to online offers consumer loyalty
is lost
Cumbersome execution Associate has no access
happens between to sales history, sizes, or
channels functional needs
NEW-WORLD SCENARIO
Hyperpersonalization with
Flawless execution of service promises New levels of customer proximity and understanding
Internet of Things technology
Consumer Consumer
• Consumer is part of • Smart automation • Consumer is offered • Consumer is notified that • Foot scan data • Consumer keeps
an avid community of notifies consumer the choice of a order is ready for pickup generates a custom on running for
runners when shoe is nearing personalized one-time and is also offered to printed sole directly life, feels a
• Integrated sensors end of life replacement or book a same-day online from in-store 3D positive
in shoes continually • Marketing intelligence continuity program for foot scan for the custom printer connection, and
stream use and determines each 500 miles run sole • Foot profile helps perceives real
fitness data, personalized product • Consumer opts for • Consumer checks in to create custom shoe value for
augmenting both recommendations continuity program, store for pickup and recommendations continued lifelong
product based on product use, along with a custom fitting for an even better experiences with
manufacturing customer profile, peer sole add-on and fit for future shoe the brand
• Associate recognizes and
intelligence and groups, trends, and completes the greets consumer in store, recommendations
consumer profile social media inputs purchase with Apple provides pickup order, and potential make-
• Based on explicit using machine Pay for nearby store and guides customer to to-order shoes
consent, consumer learning pickup foot scan • Aggregate foot
has valuable real- • Retailer fulfills order • Foot scan information is profiles help R&D
time visibility on and delivers same automatically added to for new product
product use, wear day for store pickup consumer profile, thereby development
and tear, and insights from closest further enhancing
on running patterns microfulfillment center relevance of future
POTENTIAL
BENEFITS
Increase in revenue Increase in subscription Reduction
for experience leaders revenues in logistics costs
69% of retailers consider it important to have visibility into the global inventory pool and optimize it
for a “source anywhere, fulfill anywhere” model, but only 15% are able to do so.10
The Home Depot Inc. is connecting in-store robotics with the Intelligent Enterprise approach. It is using drones and
robotics to create an efficient in-store experience that delights customers and provides faster order fulfillment.
TRADITIONAL SCENARIO
• Manufacturer sends • Delays in • Often manual and • Issues align the • Goods can arrive • Customer faces
product to a retail traffic are not error-prone goods supply chain too late or empty shelves
distribution center accounted for receipt occurs • No visibility on damaged without • Store associates
• No inventory with paper or status on the road warning have no
visibility on the scanner-based is available information on
road is available lists upcoming arrivals
• There is no chance
• No information on to react
delivery status is
available
NEW-WORLD SCENARIO
Real-time supplier collaboration Real-time alerts and automated response Supply chain automation Consumer safety
• Online order confirmation • Smart rerouting • Goods receipt in • Real-time alerts on • Goods receipt in • Fully stocked
based on collaborative in case of issues distribution issues such as cold store with RFID shelves
demand planning and along the route center with RFID chain violation, theft, • Secure supply • Customer getting
order forecast and delays chains supported detailed
by blockchain information on
transactions pedigree,
ingredients, cold
chain compliance,
and more
POTENTIAL
BENEFITS 30%
Reduction in supply
40%
Reduction in damage
25%
Reduction in total
planning costs and waste logistics cost
Ultraconvenience Restaurants
74% of retailers consider it important to equip store associates with real-time product and inventory
information to help them serve shoppers better, but only 30% are able to do so.11
Tommy Bahama is a brand that is constantly innovating – expanding from apparel to furniture to restaurants.
However, the company is committed to letting consumers interact with the brand any way they want to, in
whatever channel they desire. A commerce solution is what enables the company to deliver a personalized
experience to each of its consumers.
TRADITIONAL SCENARIO
• Shopper enters story • The interaction is • Store is run by point-of- • Staff has no access to • No personalized offers • No ability to
anonymously captured only sale transactions real-time inventory • No convenience differentiate the
• No history is available upon checkout • Customer sees only information or options customer
• No interaction is what is sold incoming deliveries experience or offer
• No insight into the • No help when items
sensed service that drives
shopper’s needs, • Valuable interaction data • Staff can’t guide are not available
customers loyalty
preferences, or buying is lost • No ability to provide
behavior is available • Stores exposed to
• Customer preferences feedback
price competition
are not discovered
from online pure
• Decisions are made after plays
the fact
NEW-WORLD SCENARIO
Relevant offers and Empowered staff Product and experience feedback Compelling shopping experience New customer loyalty
promotions
• Shopper is recognized • Interaction is from • Real-time response • Real-time inventory • Real-time inventory • Combined insights
and approached smart shelf heat to relevant customer and product information and from both
according to their maps demand signals information endless aisles experience and
privacy settings • Sensor technology • Accelerated • Ability to use • Frictionless checkout operational data
• Smart “clienteling” is helps optimize replenishment geospatial data to sets, enabling
• Convenient service
enabled based on store layouts, identify nearby stock understanding of
• Triggered product options
history and known and assortments, and locations the key drivers of
transfer with RFID • Instant shopper
predicted preferences price points and customer loyalty
enablement to • Price differences feedback to optimize
enables better balance stock eliminated and shelf • Ability to drive
the experience and
understanding and between stores stock controlled with shopper and
drive new revenue
predicting shopper flexibly advanced scanner consumer loyalty
opportunities
preferences technology and increase
shopper share of
wallet
POTENTIAL
BENEFITS
25%
Increase in revenue
50%
Reduction in
30%
Increase in inventory
markdowns turnover
Automated
New offerings Pay per outcome Personalized nutrition
replenishment
Automated
Pay per use Zero-click ordering Management of the
replacement
fridge
Subscriptions New trials Fashion curation No ownership models
61% of organizations consider it important to leverage strengths (customers, assets, core competencies)
and work with partners to drive successful business models, but only 25% are able to do so.12
Tata CLiQ helps connect Indian consumers in 900 cities and 10,000 villages to modern retail. SAP® Customer
Experience solutions help offer hundreds of brands and thousands of items – all on one platform. Now people
everywhere – from large cities to small villages – can get deliveries to their doorsteps or local stores.
TRADITIONAL SCENARIO
? ? ? ?
? ?
• Consumer shops for • Lack of information • Items for a meal can be • No added
groceries with a few for store staff to make incomplete consumer value
meals in mind, at best recommendations • Key items can be forgotten or • No way to
equipped with a • No customer history, no out of stock differentiate
shopping list insight on preferences retail services
• Leftovers and excess
• No recipes, no information on packaging can result
nutritional values, no way to
match with consumer lifestyle
NEW-WORLD SCENARIO
New levels of customer proximity and understanding Selling balanced and healthy nutrition Hyperpersonalization
POTENTIAL
BENEFITS
3x
Increase in shopping
40%
Reduction in logistics
30%
Increase in repeat
basket value cost per item purchase rate
Artificial Intelligence and Machine Learning Data As a Strategic Asset and Advanced
Businesses can leverage these capabilities to Analytics
eliminate repetitive manual tasks and drive the next The recognition that data is a strategic asset
level of intelligent business process automation. is a fundamental shift for most businesses.
Today, advances in speech and visual recognition Retailers that curate their data and aggressively
are dramatically changing how consumers interact acquire data from external sources will have
with retailers – for example, shopping by voice with significant advantage over their more traditional
a personal home assistant or using visual search to competitors. Empowered users can get real-time
find a product. Robotic process automation visibility into their changing environment, simulate
streamlines repetitive, rule-based processes and the impact of business decisions, mitigate risk, and
tasks in an enterprise and reduces cost through the achieve better customer outcomes.
use of software robots by replicating specific tasks
or keystrokes.
Key Technologies
© 2019 SAP SE or an SAP affiliate company. All rights reserved.
20
~50%
Conversational AI The Internet of Things (IoT) and
Voice interfaces will be the go-to In-Store Technologies
technology for the next generation Retailers are using IoT capabilities Of new mobile apps use voice as a primary
of applications, allowing for greater to bring digital capabilities to the interface, and 50% of the consumer-facing
G2000 use biometric sensors to personalize
physical world. The IoT through
simplicity, mobility, and efficiency experiences by 202013
product-level RFID is being used to
while increasing worker productivity
transform the store, from basics,
and reducing the need for training.
In customer interactions, they will
such as inventory management
with the IoT, to more advanced
40%
Of retailers will have developed a customer
transform customer engagement experiences such as smart mirrors. experience (CX) architecture supported by
and allow targeted and fully The checkout process continues to an AI layer by 2019 14
informed exchanges anytime, evolve to meet customer demands
30%
anywhere. with technologies such as self-
checkout, self-scanning and smart
Blockchain checkout. Fully automated stores Increased conversion rate and up to 25%
are already established in parts of higher revenues from a CX architecture
A relatively recent breakthrough supported by an AI layer15
Asia and are being introduced in
technology, blockchain is
other markets.
revolutionizing the movement and Up to
storage of value by creating a chain
of unaltered transactional data. The
Virtual and Augmented Reality
Virtual reality (VR), the use of digital
25 %
increased inventory turns through 2021 for
blockchain model of trust, through technology to create immersive retailers that leverage AI, AR, and the IoT for
massively distributed digital simulations, was once the stuff of employee and customer engagement to
consensus, has the possibility science fiction. So was augmented respond to stakeholders’ experience
reality (AR), which lets users expectations16
reshape supply chains and
commerce across the entire digital interact with digital content that’s
economy.
In the near term, blockchain based
overlaid on the real world. They will
become the standard way to 20%
demonstrate a product, whether Improved customer satisfaction for retailers
solutions are satisfying consumer’s that is furniture or paint in the that leverage AI, AR, and the IoT for employee
and customer engagement to respond to
demand for solutions to support consumer’s home, beauty products stakeholders’ experience expectations 17
global traceability and sustainability applied to the consumer’s face, or
in food and agricultural products. fashion worn virtually by the Up to
15 %
Solutions to validate authenticity consumer
and to fight counterfeiting are also .
perfect use cases for blockchain Data Platform to Manage employee productivity for retailers that
technology. Experience leverage AI, AR, and the IoT for employee and
customer engagement to respond to
Leaders are interlocking the stakeholders’ experience expectations18
operational performance data from
companies’ business systems
(what is happening) with the
experience data coming from
58%
Of human task hours will be automated
by 202519
99%
Accuracy in voice and video recognition by
202020
20.4 billion
Connected devices will be in use by 202021
Key Technologies
© 2019 SAP SE or an SAP affiliate company. All rights reserved.
21
GETTING
THERE:
A PHASED
APPROACH
Companies will become
intelligent enterprises on
three distinct tracks as they
evolve their strategic
priorities to match their
company’s vision. They will:
Innovators 95%
Implement
digital supply
Others 67%
chains
Innovators 93%
Run smart
stores
Others 61%
Digital
Manufacturing Core People
& Supply Chain Engagement
Intelligent
Suite
Intelligent Technologies
Digital
Platform
Data Cloud
Management Platform
Simplify and innovate Standardize and innovate Run with one global Optimize to realize value
Reimagined business Model-company support Continuously captured and
models, business approach to accelerate One global, consistent realized benefits of digital
processes, and work adoption with model experience transformation
industry solutions
SAP Digital End-to-end support –
Transformation Design thinking and on premise, in the
Framework rapid, tangible prototypes cloud, or with a hybrid
methodology as approach
Coengineered industry
a guide for digital
innovations delivered
transformation
with agility
Value-based innovation
road maps
To move forward with speed and agility, it helps They are built on preconfigured SAP solutions
to focus on live digital data and combine solution based on best practices supported by SAP, along
know-how and industry-specific process with the business content that encompasses our
expertise with data analytics so that the right experience and expertise relevant for the
digital reference architecture is defined and industry. They provide a comprehensive baseline
delivered. In that context, a model-company and come with the accelerators to jump-start
approach is aimed at simplifying and increasing digital transformation projects.
the speed of the digital transformation journey.
Model companies represent the ideal form of
standardization for a specific line of business or
industry.
Learn more
Outlined below is external research that was used as supporting material for this paper.
1. “Stitch Fix’s CEO on Selling Personal Style 13. “IDC FutureScape: Worldwide IT Industry 2018
to the Mass Market,” Harvard Business Review, Predictions,” IDC, October 2017.
November 2018.
14.–18. “Executing Digital at Scale: IDC’s Digital
2. “The Fascinating Ways Warby Parker Uses Use Case Map for Retail – A Three-Horizons
Artificial Intelligence and AR to Change Retail,” Approach,” IDC sponsored by SAP, 2018.
Forbes, April 18, 2019.
19. “The Future of Jobs Report 2018,” World
3. “In the Era of Online Shopping, the Retail Store Economic Forum, 2018.
Is Immersive Theater,” Quartzy, November 18,
20. Michael Brenner, “Disruption and Opportunity:
2018.
Advanced Analytics, Automation, and AI in Digital
4. John Maxwell, “Total Retail 2017: 10 Retailer Media,” Digitalist Magazine, March 26, 2019.
Investments for an Uncertain Future,” PwC, 2017.
21. “Gartner Says 8.4 Billion Connected ‘Things’
5. “2019 Shopper Vision Study: Exploring Will Be in Use in 2017, Up 31 Percent from 2016,”
Shoppers’ and Retailers’ Divergent Views of the Gartner, February 7, 2017.
In-Store Experience,” Zebra, 2019.
22. “Emerging Opportunities for Retailers to
6. Lucas Roh, “The Retail Apocalypse Is Not Deploy Industry Processes in the Cloud,”
Happening: Why Retailers That Innovate Will Forrester Consulting commissioned by SAP, 2018.
Never Go Extinct,” Forbes, September 28, 2018.
7. SAP Performance Benchmarking, 2017.
Note: All sources cited as “SAP performance
8. “Carrefour Starts Selling Local Products benchmarking” are based on our research with
Online,” Carrefour, August 1, 2018. customers through our benchmarking program
and other direct interactions with customers.
9.–12. SAP Performance Benchmarking, 2017.
Resources
© 2019 SAP SE or an SAP affiliate company. All rights reserved.
31
YOUR FEEDBACK
MATTERS TO US!
Please let us know how you rate
this document.
Click here
Follow us
www.sap.com/contactsap
The information contained herein may be changed without prior notice. Some
software products marketed by SAP SE and its distributors contain proprietary
software components of other software vendors. National product specifications
may vary.
SAP and other SAP products and services mentioned herein as well as their
respective logos are trademarks or registered trademarks of SAP SE (or an SAP
affiliate company) in Germany and other countries. All other product and service
names mentioned are the trademarks of their respective companies.