sngn0t9 Howto set a customer to receive SMS or emall alerts in T24- or both {@ Temenos Suppor Forum UStePogeststaspx) PortalHelp xnanda TEMENOS Customer Support Portal UstePogesHome.aspe) = wen Entire Site ~ Enteryourkeywordshere Q INTRODUCTION This sample document explains the procedure to generate ACCOUNT. DEBITED alert and send through EMAIL to the customer. Before following the below steps kindly do all the configurations for EMAIL explained in our user guide and setup document which you can download from portal. ‘# Usiehoagifi@ly TStlow the below steps to generate alerts: '/StePages/T2dlnteligence aspx) “{)" Full view of TEC ITEMS record for ACCOUNT.DEBITED alert. Q B (TCSP roModeb Rank RI9sr aspfFC Items SEE @ (/Support/DaTEGRROKILE.ID... ACCOUNT.DEBITED 1.1 GB DESCRIPTION, Account Debited 6.1.1 SUBSCRIBER. DELIVERYALERT Delivery Alert 13 ITEM.CLASSIFICATIO BUSINESS JAEVENT.TYPE...... ACCOUNTING.ORTXN. When a Debit Entry is raised 15 SUBSCRIPTION.TYPE, PRODUCT 16 SUBSCRIPTION LEVEL BOTH A7TABLE vse STMTENTRY Details ofall entries over Custom] 24,1 INHERIT. oe NO 25 SEVERITY on CRITICAL 26. 1 PRECEDENCE... WORKING BALANCE.BELOW Available Balance (below) 28 STATUS ensue ACTIVE AO. CURRNO seve 2 44,1 INPUTTER sus 6241_INPUTTER_|INAU 42.1 DATE-TIME..... 25 JUN 14 08:34 Was this page 42. 2 DATELTIME..... 25 JUN 14.08:34 43 AUTHORISER......6241_INPUTTER Yes htpstcsp.temenas.com/Mow Te\GeneraleAccountDebledAlert. aspx antsiteno1g Howto set a customer to receive SMS or emall alerts in T24- or both 2) Full view of CUSTOMER record, Model Bank R13. CUSTOMER SEE CUSTOMER.CODE..... 100287 A MNEMONIC. 0 ROBCONS 2.1 GB SHORT.NAME.. Roberto Consoli 3. 1 GB NAME.1..... Roberto Consoli 5. 1 GB STREET..... 300 PHILLIP! ROAD 7.1 GB TOWN.COUNTRY COLUMBUS 23 SECTOR rnens 1004 24 ACCOUNT.OFFICER... 79 ft (/SitePages/ BOINDYSTRY...... 1000, @ Sie? ages MARGRF8. 255020 Q 28 NATIONALITY... US STCSPP oflgepeLISTOMERSTANUE...2 SE a 45 LANGUAGE. Individual PWM Portfolio Advisor Private Person (Name) Portfolio Holder United States of America Private Client High Networth United States of America English 48 COMPANY,BOOK..... GB-001-0001 Model Bank R13. 52 CLS.CPARTY ar NO 56, 1 CUSTOMER.RATING 1 63 GENDER. MALE S&P AMA 64 DATE.OF.BIRTH..... 08 JAN 1980 65 MARITAL.STATUS.... MARRIED 66 NO.OF.DEPENDENTS.. 2 67.1 PHONE. nw 7329000900 68, 1 SMS.1 nee 3279008900 69. 1 EMAIL... shenbaa@ternenos.com 71.1 EMPLOYMENTSTAT OTHER 100 CUSTOMER.SINCE.... 28 MAR 1995 133 AML.CHECK none NULL 134 AML RESULT... NULL 137 INTER 138 MOBILE.BANKING.SER BANKING. NULL NULL htps:tesp.tomanas.com/How Te\GeneraleAccountDebiledAlert aspxsiteno1g Howto set a customer to receive SMS or emall alerts in T24- or both 139 REPORT.TEMPLATE... Standard 1B2 CURR.NO.aroon 1 183, 1 INPUTTER..... 30072, SEAT.USER_OFS_SEAT 3) Full view of ACCOUNT record, Model Bank R13. ACCOUNT SEE USD Current Account ACCOUNT.NUMBER..., 13218 ROBERTO CONSOLI 1.cusTo ER orn 100287 Roberto Consoli 2 CATEGORY rene 1-001 Current Account 3 ACCOUNT.TITLE.... ROBERTO CONSOLI A USiehs0es 5 SPITE... ROBERTO CONSOLI H sierages/T2Aln ieligence aspx) fONIC...... CONSOLIUSD Q 7 POSITIONAYPE... TR TRADING POSITION & (1CsPPrpflecenierinfodetauk. 5px) 8 CURRENCY ron USD Us Dollar @ YSuppopi/DasrBoare 350%) 9 CURRENCY. MARKET... 1 Currency Market 1 ACCOUNT.OFFICER... 79 PWM Portfolio Advisor 21 CONDITION.GROUP... 1 Current Account Personal 23 OPEN.ACTUALBAL..85,795.03 24 OPEN.CLEARED.BAL.,-85,795,03 25 ONLINE.ACTUAL BAL. 85,675.65 26 ONLINE.CLEARED.BAL -85,675.66 27 WORKING BALANCE... 85,675.66 28 DATE.LAST.CR.CUST. 29 APR 2013 29 AMNT.LAST.CR.CUST, 145.00 30 TRAN.LAST.CR.CUST. 220 Inward Telex Payment 34 DATELAST.CR.BANK, 23 APR 2013, 35 AMNT.LAST.CR.BANK, 972.00, 36 TRAN.LAST.CR.BANK. 672 Futures Variations Margin CR 37 DATE.LAST.DR.CUST. 29 APR 2013 38 AMNT.LAST.DR.CUST, 215.63 39 TRAN.LAST.DR.CUST. 213 Transfer Out 43 DATE.LAST.DR.BANK, 26 APR 2013 htps:tesp.tomanas.com/How Te\GeneraleAccountDebiledAlert aspxaurarora Howto set customer to receive SMS or ema alerts in T24-o¢ both 444 AMINT.LAST.DR.BANK, -1.00 45 TRAN.LAST.DR.BANK, 673 Futures Variations Margin DB 46,1 CAP.DATE.CHARGE 31 MAR 2013 46,2 CAP.DATE,CHARGE 28 FEB 2013 47.1 CAP.OATE.CRINT 31 MAR 2013 47, 2 CAP.DATE.CR.INT 28 FEB 2013 48, 1 CAP.DATE,C2,INT31 MAR 2013 48, 2 CAP.DATE,CZ.INT 28 FEB 2013 49, 1 CAP.DATE.DRINT 31 MAR 2013 49, 2 CAP.DATE,.DRINT 28 FEB 2013 50, 1 CAP.DATE,D2.INT 31 MAR 2013 50. 2 CAP.DATE,D2,INT 28 FEB 2013 64, 1 ACCR.DR.CATEG...51-000 Interest Income t (SitePages/Home 2500 B Viera SAAS DR TRANS. 380 Debit Interest Received P-L Q 66, 1 ACCR.DRAMOUNT. -765.98 1 (1CSP Pro ER AFAR Rote a YO @ Suncor /07B OPENING,DATE.... 21 FEB 2013, 85 OPEN.CATEGORY.... 1-001 Current Account 93 CHARGE.CCY. a USD Us dollar 94 CHARGEMKT oc 1 Currency Market 95 INTEREST.CCY.... USD Us Dollar 96 INTEREST MKT... 1 Currency Market 99, 1 ALT.ACCT.TYPE,, LEGACY 99, 2 ALTACCT.TYPE.. T24.1BAN 99, 3 ALT.ACCT.TYPE,. PREV.IBAN 108 ALLOW.NETTING.... NO 141 HVT FLAG. nn NO 142 SINGLE.LIMIT,...¥ 167 DATELAST.UPDATE..29 APR 2013 170, 1 PORTFOLIONO... 1002874 203 CURRNO woe 3 208, 1 INPUTTER, nn. 6241_INPUTTER_|_INAU 205, 1 DATE.TIME.... 25 JUN 14 08:26 205, 2 DATE.TIME..... 25 JUN 14 08:26 htps:tesp.tomanas.com/How Te\GeneraleAccountDebiledAlert aspxsiteno1g Howto set a customer to receive SMS or emall alerts in T24- or both 206 AUTHORISER...... 6241_INPUTTER 207 CO,CODE ven GB-001-0001 Model Bank R13 208 DEPT.CODE ven 1 Implementation 4) Create a record in EB.ALERT.REQUEST for the event ACCOUNT. DEBITED, Note: Ifyou need to generate alert for any particular accounts, then in the EB.ALERT.REQUEST record set the fleld CONTRACT.REF with Account id you need to generate alert based on Department Account Officer, then set the field ACCOUNT.OFFICER with customer's account officer id ALERT D none EBART311905701 ePagesTHome a0 A @ (siebanesVVENTisseer:AFCOUNTDEBITED Account Dedited a 3.1 ACCOUNT.OFFICER 79 PWM Portfolio Advisor (19 Proe® SUBSCRIBE auto: YES B YSUpp//CBAGUBRIND a) 1 25.1 INPUTTER nw. 91611_INPUTTER |INAU 26.1 DATE.TIME..... 25 JUN 14 08:35 26. 2 DATE-TIME..... 25 JUN 14 08:35 27 AUTHORISER,.....91611_INPUTTER 28 CO.CODEvinonnsGB-001-0001 Model Bank R13 29 DEPT.CODE anne 1 Implementation 5) Full view of DEPT.ACCT.OFFICER record id. Model Bank R13. DEPT.ACCT.OFFICER, SEE DEPT.ACCT.OFF.CODE 79 ‘AREA... PWM Portfolio Advisor 2 NAME... PWM Portfolio Advisor 3 DELVERY.POINT.... Bldg 12 6 TELEPHONENNO..... Extn 3424 T FAXNO enone 018239723 tps: tsp tomanas.com/How Te\GeneraleAccountDebiledAlert aspxaurarora Howto set customer to receive SMS or ema alerts in T24-o¢ both B TELEX NO. TEMPM2 9 DEPT.LEVEL ne 50 CLIENT OFFICER 10 DEPT.PARENT.... 2310 Private Wealth TTA EVENT sone ACCOUNT.DEBITED Account Debited 27.1 REQUEST.ID.... EBAR1311905701 28 CUSTOMER.ID.....100287 Roberto Consoll BT CURRNO sro 2 32.1 INPUTTER 91611 INPUTTER_L_INAU 33. 1 DATETIME... 25 JUN 14 08:36 33, 2 DATETIME... 25 JUN 1408:36 34 AUTHORISER...... 91611_INPUTTER 4 (/StePc8dy-tnpsitione transaction by debiting the account to generate the alert. H USiePaqes/T2Alnteligence 250») Q Model Bank R13 FUNDS.TRANSFER SEE REF FT13119)RN93 cpp ACETATES RICE ~ @ Supo0r/OLTRANSAGTIONTYPE.. AC ‘Account Transfer 2 DEBITACCT.NO.... 13218 ROBERTO CONSOLI 4 CURRENCY.MKT.OR..1 Currency Market 5 DEBIT.CURRENCY... USD US Dollar 6 DEBIT.AMOUNT..... 100.00, 7 DEBIT.VALUE.DATE.. 29 APR 2013 11 CREDITACCT.NO.... 10995 COCA-COLA 12 CURRENCY.MKT.CR... 1 Currency Market 13 CREDIT.CURRENCY... USD Us Dollar 15 CREDIT-VALUE.DATE, 29 APR 2013, 18 PROCESSING.DATE...29 APR 2013 {44 CHARGE.COM DISPLAY NO 45 COMMISSION. CODE... DEBIT PLUS CHARGES 46,1 COMMISSIONTYPE FTTEST! LC Collection Chaser Fees 47.1 COMMISSION.AMT. USD 25.63 46,2 COMMISSION.TYPE FTTEST2 _LC/ Collection Chaser Fees 47, 2 COMMISSION.AMT, USD 25,00 46,3 COMMISSION.TYPE FTTEST3.—_LC// Collection Chaser Fees tps: tsp tomanas.com/How Te\GeneraleAccountDebiledAlert aspxsiteno1g 47,3 COMMISSION.AMT. USD 30.00 146, 6 COMMISSION.TYPE FITTEST 47, & COMMISSION.AMT. USD 35.00 Howto set a customer to receive SMS or emall alerts in T24- or both LC/ Collection Chaser Fees 49 CHARGE,CODE...... DEBIT PLUS CHARGES 55 PROFIT.CENTRE.CUST 100287 57 RETURN.TO.DEPT... NO 62 FED.FUNDS. ss. NO 63 POSITION.TYPE.... TR 70 AMOUNT. DEBITED... USD 215.63 71 AMOUNT.CREDITED... USD 109.00 72 TOTAL.CHARGE.AMT... USD 115.63 81 CREDIT,COMP,CODE., GB-001-0001 82 DEBIT.COMP.CODE... G8-001-0001 ePagesfrome stb OC AMT. DEBITED... 215.63 H ustePagesFBAAEIe sso Q 88 LOC.AMT.CREDITED.. 100,00 & i7cseF i OLASALSHARGEAMT. 115.68 @ (/Supp0rt (PE UOGRQS.GHGS.AMT... 115.63 94 CUST.GROUP LEVEL. 98 A 95 DEBIT.CUSTOMER.... 100287 96 CREDIT.CUSTOMER... 100282 98 DRADVICEREQD.NN 99 CRADVICE.REQD.Y.N N 101 CHARGED.CUSTOMER.. 100282 111 TOT.REC.COMM... 0 112 TOTREC.COMMLCL.. 0.00 VB TOTRECCHG. in 0 114 TOT:REC.CHG.LCL.. 0.00 136 RATE.FIKING. wa. NO 148 TOT-REC.CHG.CRCCY. 0.00 149 TOTSND.CHE.CRCCY. 115.63 153 AUTHOATE ue 29 APR 2013 157 ROUND.TYPE.. NATURAL Roberto Consoli TRADING POSITION Model Bank R13 Model Bank R13 Roberto Consoli coca-cola Coca-cola Natural Rounding 178 IBAN.CREDIT...... GB51NWBK60163100010995 195, 1 STMT.NOS...... 169784649435791.00 htps:tesp.tomanas.com/How Te\GeneraleAccountDebiledAlert aspx mmsiteno1g Howto set a customer to receive SMS or emall alerts in T24- or both 195, 2 STMT.NOS non 1-2 195, 3 STMT.NOS.... 1-4 196, 1 OVERRIDE... Unauthorised overdraft of USD 86106,92 on account 13218, 198 CURRNOwessuns 1 199, 1 INPUTTER..... 46494 INPUTTER_LINAU. 7) The concat file F.EVENT.LIST got updated as below. UST REVENT.LIST PAGE 1 10:00:11 25JUN 2014 @, G80010001_FUNDS.TRANSFER_FT131 19RN93_4649435791.01 1 Records Listed (siePages/T2Alnteligence aso») Q 8) Full view of EVENT.LOG record TCSP ong S REMMI!" Event Log SEE @ (Support/DasnBoard.aspx) EVENT.LOGID..... GB0010001_FUNDS.TRANSFER_FT13119)RN93_4649435791.01 1.1 TECITEM. a ACCOUNT. DEBITED 2.1 REQUEST.REF.... 79-100287 4,1 DATE.TIME..... 09:56:31 25 JUN 2014 7.1.1 STATUS. PUBLISHED 9 COMPANY sn» GBO01 0001 10 APPLICATION... FUNDS.TRANSFER 11 TOUCH.POINT.REF... FT13119]RN93 9) Run the XOVEVENT service. job name = EVENT> _BNKJEVENT_EVENT_4 25 JUN 2014,10:01:45:236 Standard multthread job _BNK/EVENT_EVENT.4.25 JUN 2014,10:01:45:336 Calling load routine _ENK/EVENT_EVENT_4_25 JUN 2014,10:01:45:344_SELECT F.EVENT.UIST SAMPLE 100 _BNKJEVENT_EVENT_4_25 JUN 2014, 10:01:46:086 SELECT F.DE.DISP.CONTROL Sele: _BNA/EVENT_EVENT_4_25 JUN 2014.10:01:46:438_SELECT F.EVENT.LIST SAMPLE 100 htps:tesp.tomanas.com/How Te\GeneraleAccountDebiledAlert aspxsiteno1g Howto set a customer to receive SMS or emall alerts in T24- or both 10) Now delivery reference gets generated in the EVENT.LOG record. Model Bank R13. Event Log SEE EVENT.LOGID..... GB0010001_FUNDS.TRANSFER_FT13119)RN93_4649435791.01 1.1 TEC.ITEM ne ACCOUNT. DEBITED 2.1 REQUEST.REF.... 79-100287 4,1 DATETIME, 10:01:46 25 JUN 2014 5. 1. 1 SUBSCRIBER... DELIVERY.ALERT 6.4.4 1201 40625613283610500-8240.AC.1 ELIVERY.REF 7.1.1 STATUS... HANDOFF 9 COMPANY ..- GB0010001 ‘ePages/Home.ason) 4 sterages/ BARRNGATE Rs” FUNDS-TRANSFER Q 11 TOUCH.POINT.REF... FT131 19JRNS3 & ircseProhiaCenternfodetaue aspx) @ VS.P0°H FF FUIPUREA BPE.O. HEADER record A Model Bank R13. OUTWARD DELIVERY HEADER SEE DATE.TIME,STAMP... D20140625-61328-36105-00 1 MESSAGE TYPE... 8240 B APPLICATION ins AC 4 DISPOSITION... UNFORMATTED 6 PRIORITY ncn N JO ACCOUNT NUMBER... 79-100287 11.1 CUSTOMER NUMBER 100287 12 CUS. COMPANY... 620010001 13 COMPANY CODE..... 620010001 TBLANGUAGE son US 18 CURRENCY ons USD 20 DEPARTMENT oe 79 21 TRANSACTION REF... Account Debited 23 TEST KEY REQ... NO 25. 1 CARRIER ADDR NO EMAIL.1 tps: tsp tomanas.com/How Te\GeneraleAccountDebiledAlert aspx otaurarora Howto set customer to receive SMS or ema alerts in T24-o¢ both 26, 1 COPY NUMBER... 1-100287 27.1 FRAME NUMBER... 1 28.1 FORMAT oT 28.11 MSG LANGUAGE... US 30.1 MSG PRIORITY... N 34, 1 SHORT NAME... Roberto Consoli 36, 1,1 TO ADDRESS., shenbaa@temenos.com 25, 2 CARRIER ADDR NO SMS.1 26, 2 COPY NUMBER... 2100287 27.2 FRAME NUMBER... 1 28,2 FORMAT noon 2 29, 2 MSG LANGUAGE... US 30. 2 MSG PRIORITY... N ‘ePages/Home aso } sveragesrBRATeereE AME” Robere Consol Q 36. 2, 1 TO ADDRESS.. 3279008900 i (1CSPPrDfIASS AS ARBIERAR OR NO SECUREMSG.1 @ (/5up00/1/128-2 SOPY.NUMBER.... 3-100287 27.3 FRAME NUMBER... 1 A 28,3 FORMAT ann 29, 3 MSG LANGUAGE... US 30.3 MSG PRIORITY... N 32. 3 MSG DISPOSITION REPAIR 33, 3,1 MSG ERR CDE. ERROR - Address record does not exist 53 BANK DATE nnn 29 APR 2013 60 CURRNO sent 61.1 INPUTTER. 11_INPUTTER 62. 1 DATE-TIME.... 25 JUN 14 10:01 63 AUTHORISER,.... 11_INPUTTER 64 CO.CODE nnn GB-001-0001 Model Bank R13 65 DEPT.CODE sass 1 Implementation 112) Now run the EMAIL.OUT service to format the message and generate EMAIL alert job name = DE.OUTWARD> _BNA/EMAIL.OUT_DE.OUTWARD_11_25 JUN 2014_10:04:49:907_Standard multi-thres _BNK/EMAIL,OUT_DE,QUTWARD_11_25 JUN 2014_10:04:49:907_Calling load routine tps: tsp tomanas.com/How Te\GeneraleAccountDebiledAlert aspx sontsngn0t9 Howto set a customer to receive SMS or emall alerts in T24- or both _BNK/EMAILOUT_DE.OUTWARD_11_25 JUN 2014, 10:04:50:264 SELECT F.EMAIL.OUT.LIST SAMPLE 100 Selected=1 time=Osecs _BNA/EMAIL.OUT_DE.OUTWARD_11_25 JUN 2014, 10:04:51:515_SELECT F.EMAIL.OUT.LIST SAMPLE 100 Selected=0 time=Osecs 13) Full view of EMAIL received. = Mek te le Shrone "Message from "Model Bank R13 "Dear, "Roberto Conscli "Wehave the following "Alert notification "Yor you :" Account Debited acconnt Number “Transaction Amount “USD215.63D8 “Transaction Date "29 APR 2013 "Aceeunt Balance - ‘USD-86,106.92 cs USitePaqesst omg 39") & sitePages/TPAlteligence aspx) Qa B1CSPProfileCenter/infodefault aspx) estes ea SE TEMENOS Op emcerereson Was this page Yes htpstcsp.temenas.com/How Te\GeneraleAccountDebledAlert. aspx an