To initiate the evaluation and repair process, you'll need to call our support

line at 1-866-766-9374 at your convenience, a Technical Support Professional

will be happy to assist you over the phone, as I am unable to do so via chat.
Please provide the agent you speak to with Reference Number 1-16349196938

Sony Xperia Ultra

Service number 1-16349196938
Here is the link you will need to download PC Companion for Windows
http://www.sonymobile.com/us/tools/pc-companion/

Once you have downloaded the program these are the steps you will need to follow:

*Make sure the phone is fully charged or at least 50% charged

*Make sure your phone is completely powered off

*Open the program

*Click on Support Zone

*Select Phone Software Update

*Click on Repair Phone

**DO NOT CONNECT THE PHONE TO THE PC UNTIL YOU SEE A MESSAGE THAT WILL LET YOU KNOW
WHEN AND HOW TO DO IT