Use Case – Predict Queue Wait time

Predict Queue Wait time

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 Use Case – Predict Queue Wait time

Introduction/Background
Queues are inherent to service encounters, as it is not always possible to provide service to
all clients at the exact moment they request service. Queues involve waiting for a service in a
specific place that might also be crowded, they obstruct the client's’ goal of receiving service,
and at times lead clients to mistreat service providers and in extreme cases even attack them
violently.

Despite Digital innovation, queues are a part of daily lives. The present use case deals with r
queues Hospitals.

It is observed that with increased crowdedness, there are more calls to security reporting
violence. However, this relationship is moderated when people perceive the future wait to be
short

Problem Statement

To Predict Queue wait time in a multi stage queue in a Hospital environment

Problem Dimensions

This problem has the following dimensions

1. Queue is a multi-stage queue

2. Stage wise incoming and outflowing time will have to be assumed.

3. Predict wait time in a hospital i.e time taken from registering a patient to the time
patient walks out of the hospital

4. Communicate wait time

E.g. Assume multi stage queue in a hospital say from

Registration of Patient Doctor ConsultationBilling Medicine Counter,

communicate to the patient his/her wait time in real time.

For each consumer in each stage of the queue, you will have to assume intime and
out-time of the queue.

So That

So that consumer has an approximate idea of journey time before he gets serviced and the
consumer unhappiness is mimimized.

Actors

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 Use Case – Predict Queue Wait time

 Hospital Service Executive

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