Auditor Field Failure Analysis

Additional Information regarding Field Failure Analysis 2018

© VDA QMC Transition VDA 6.3 2016

 Auditor Field Failure Analysis

Further development of the VDA standards

2016

June 2010 December 2016

July 2009 October 2011 2018

© VDA QMC Transition VDA 6.3 2016

 Auditor Field Failure Analysis

Concept – Field failure analysis process

Within the framework of the further developed process-specific contents, an

additional qualification via a user seminar is required for the auditing of the field
failure analysis process.
© VDA QMC Transition VDA 6.3 2016
 LE30-003

Auditor Field Failure Analysis

Application of the process elements within a specific project

Chap. 2

© VDA QMC Transition VDA 6.3 2016

 LE30-003
Assessing of the field failure analysis process with the new
VDA6.3 questionnaire
P3.4
Are the activities planned for
customer care/customer
satisfaction/customer service
and field failure analysis?
Benefits:
 clear reference to the project
 field failure analyses in all project stages – product development
process and series
© VDA QMC
Auditor Field Failure Analysis
P4.7
Are the processes established
P7.4*
for securing customer care/
If there are deviations from
customer satisfaction/
quality requirements or
customer service as well as
complaints, are failure
the field failure analysis?
analyses carried out and
corrective actions
implemented effectively?
Transition VDA 6.3 2016
 Auditor Field Failure Analysis

Interaction between Audit Standard VDA 6.3 and FFA

 the audit standard „Field Failure Analysis“ persists

 transfer of results into the complete process audit is only possible by auditor

 „Field Failure Analysis“ is auditable individually or in the context of VDA 6.3

© VDA QMC Transition VDA 6.3 2016

 Auditor Field Failure Analysis

Comparison questionnaire edition 2010 and 2016

2016
P3.4 Are the activities planned for customer care/customer
satisfaction/customer service and field failure analysis?

2010
P4.7 Are the processes established for securing customer care/customer
satisfaction/customer service as well as the field failure analysis?

P7.4* If there are deviations from quality requirements or complaints, are

P7.5 Is there a process which ensures that analysis of failure analyses carried out and corrective actions implemented
defective parts is carried out ? effectively?

© VDA QMC Transition VDA 6.3 2016