Niraj Prashant Bachhav

929-494-9953
nb.sf1011@gmail.com
SUMMARY
 Salesforce Business Analyst & Certified Salesforce Administrator with Over 4 years of experience on SFDC CRM
platform
 Experience conducting an in-depth analysis of AS-IS system & what needs to be incorporated in the TO-BE system
 Expert in synthesizing both technical & business information & present implementation need & options
confidently
 Proficient in analyzing business requirements, creating user stories and accordingly guided the development
teams to break down large and complex user stories into simplified versions for execution
 Worked in Agile/Scrum Environment and participated in Daily Scrum Calls, Planning Meetings and Backlog
grooming activities
 Skilled utilizing Epics, Features and User Story methods to scope-out requirements with the Scrum Team
 Experience with Service & Sales Clouds, Salesforce CPQ Implementation, Custom Configuration & Administration
 Understanding of Salesforce CRM features User Management, Campaign Management, Case Management,
Chatter Management, Content Management, Data Management, Forecasting, License Management, Lead
Generation, Order Management, Pricebook handling, Activity Management, Data Modeling
 In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities
through the use of custom code (Apex) and/or integration with external systems
 Implemented access checks to restrict and control access to the Org’s Data Fields, Objects and Record Visibility
 Proficiency in automating business processes with Process Builder, Workflows, Approval Processes
 Hands-on experience configuring CPQ Manage Package, worked extensively on QLE (Calculator), Pricing
Waterfall, created Pricing Rules, Product Rules, Summary Variables, configured Bundles
 Expertise in creating Reports & Dashboards providing accurate and comprehensive data about business
performance in Salesforce Lightning Experience
 Skilled in adhering to Salesforce Architecture, created and managed SFDC configurations to include - Email
Templates, List Views, Auto- assignment rules, Triggers, Data Fields and other Salesforce features
 Accomplished Data Migration from Sandbox to Production using Change Sets, Data Loader, Workbench,
Force.com Migration tool by Identifying the Required Fields, Determining the Order of Migration, defined proper
field mapping

CERTIFICATION & TRAILHEAD

 Salesforce Certified Administrator
 35+ Trailhead Badges: https://trailhead.com/me/nirajbachhav

TECHNICAL EXPERTISE
SDLC’s: Agile/Scrum, Rational Unified Process, Waterfall
Project Management Tools: MS Office Suite, MS Visio, SharePoint, JIRA, Confluence, Milestones PM+, TaskRay, Rally
Salesforce: Salesforce CRM, Salesforce CPQ, Lightning Experience, Lightning App Builder, Process Builder, Analytic
Snapshots, Visualforce Pages/Components, Transaction Monitoring System, Approval Processes, Reports & Dashboards
Salesforce/Integration Tools: Apex Data Loader, Change Sets, Data Import Wizard, Data Loader IO, Data Export, Eclipse
IDE, Force.com Excel Connector, Force.com Migration Tool, Workbench
Programming Languages & Web Technologies: Apex, SOQL, SOSL, HTML, CSS, JavaScript, REST API

EDUCATION
 Bachelor of Information Technology, University of Pune, Pune, India

PROFESSIONAL EXPERIENCE
FHL Bank’s Office of Finance, NJ December 2018–Present
Salesforce Business Analyst

Responsibilities
 Responsible for delivering 10+ User Stories per month consisting of Sales, Marketing verticals
 Coordinated and facilitated extensive user interviews and workshops to gather and analyze requirements
 Developed crucial functional requirement specifications, creating detailed use-cases and process flow diagrams
to support functional requirements
 Conducted GAP analysis and on identifying the gaps configured the SFDC Sales Cloud Console to suit business
needs of Client
 Worked closely with functional leaders, Organizational Units and SME’s to identify develop and deploy new
business processes
 As a Scrum Representative was responsible for analyzing and translating the client needs to project team
 Planned Sprint Backlog refinement and refined the backlog (by adding more stories and prioritizing those
stories), maintained minutes of the meeting and provided status update to the team
 Created Data flow Diagrams and Process flow diagrams to facilitate better system understanding
 Leveraged strong written and verbal presentational skills including creating of documentation in Confluence, MS
PowerPoint and Excel to prepare a senior management level content
 Boosted Data Quality by Profiling, Controlling, Integrating, Augmenting & Monitoring the incoming & prior data
 Articulated and developed training materials along with conducting training sessions & support to SFDC end-
users
 Integrated DocuSign with Salesforce CRM to shorten Sales Cycle, increase closure rates & streamline agreements
 Utilized Salesforce Visual Flows to build a custom step-by-step wizard to help the employees ask the right
questions, capture the right information and store it correctly in Salesforce
 Configured FHL Banks’ Salesforce instance with Outlook connector (SFO), allowing it to sync up with Outlook for
a full view of company processes
 Implemented Sales Cloud helping the client deliver personalized buying experiences by streamlining coordination
between internal teams and channel partners by converging multiple domains under one
 Offered the FHL Bank real-time visibility into Customer Activity, Marketing Engagement History, Quotes
generated
 Enabled Account and Contact Management that delivers 360-degree view of Customer’s Activity History,
Customer Communications, Key Contacts and Internal account Discussions
 Automated the Approval Process for sophisticated business requests including record creation, issuing and
servicing debts and availed the facility to respond to approval request directly in Chatter
 Developed & configured various Reports & Report folders for different User Profiles based on Organizational
Policy
 Performed UAT with end-users (Prepared the UAT tracker file, provided the UAT schedule to client)
 Assist with planning and testing of Salesforce enhancements, fixes and updates including the development and
execution of test plans and scripts and the coordination of UAT
 With Jitterbit automated the import/export of data between flat files and Salesforce CRM platform
 Deployed metadata that included Page Layouts, Business Processes (Workflows, Validation Rules), Apex from
Sandbox to Production environment using Change Sets
 Migrated data of Salesforce Object Records from Sandbox to Production environment stored in CSV format using
Workbench, Apex Data Loader
Environment: SFDC Platform, Sales Cloud Console, Data Loader, REST API Web Services, Full Sandbox, JIRA, Confluence,
Microsoft Visio, UAT, Jitterbit

Royal Bank of Canada, NYC January 2018–November 2018

Salesforce Business Analyst
Responsibilities
 Gathered Customer Service department requirements & translated them into features for the development
team
 Participated in business solution design sessions with key stakeholders to understand current business process
and identified business pain points and objectives
 Produced MS Visio diagrams to document the client’s current business flow and how that will change once our
solution is implemented
 Evaluated gathered information, reconciled conflicts, translated high-level information into details, distinguished
user requests from the underlying true needs
 Shared best practices and consulted PO throughout the duration of the project, acting as a trusted partner
 Proven experience with the principle of ITIL Incident Management, Problem Management & Change
Management
 Solid experience supporting Change Management & business readiness activities in Service Cloud to end-users
 Worked closely and integrated with the CTB team to engage in collaborative Agile-based development
 Supported Client Technology Portfolio with SFDC CRM Platform & Service Cloud console as a part of RTB Team
 Developed the User Stories and Process flows to support the design and development of Salesforce Solutions
 Completed the configuration for User Stories within Salesforce Service Cloud, AppExchange
 With Customer Telephony Integration (CTI), lowered agents average handle times and automatically log calls
associated with objects like Contact Records, Cases without leaving Service Console
 Assisted in implementing Service Cloud allowing agents to manage cases, track customer history, view
dashboards
 Resolved cases faster with induction of Case Management by combining streamlined processes with easy access
to the full details, context and history of customer interaction for a complete customer solution
 Implemented Service Cloud including Customer Portal & Communities, Case Feed, Knowledge Base &
Entitlements
 Provided user facing front office production support for local and remote users leveraging the Salesforce
platform
 Built Role Hierarchy that helped managers view the Contact Center activity and monitor conversations between
agents and customers
 Routed cases to the right agent using Omni-Channel routing that distributes work based on skillset, availability
and workload
 Integrated Service Cloud, allowing the customers to access an agent via a Chat or Submit a Case online
 Installed Instant Service Chat & Email from the AppExchange to let agents click to create cases from chat & email
 Enabled case-swarming and cross-functional collaboration directly in the agent workspace using Quip
 Streamlined Knowledge-Management process and Incident-Management solution delivering consistent answers
and is verified with KCSv6
 Implemented web-based Case Management automation – Web to Case (on Case object) to track and solve
customer issues
 Inducted Service Analytics in SFDC platform, enabling agents and managers to quickly open cases, create tasks,
update records, escalate cases
 Automated macros freed up support agents by automating common, repetitive, multistep tasks to resolve
customer issues more efficiently
 Utilized Field Service Analytics feature to give managers and dispatchers easy, real-time visibility into operational
performance and KPIs
 Introduced Service Cloud features of Case Management, Knowledge Base, Support Ticketing, Routing and
Escalation, Queue Management
 Evaluated new releases of Salesforce to determine the functionality requirements & provide detailed information
on how changes will apply to all the affected users
 Created UAT Defects after QA Testing for the bugs and resolved the bugs post client consultation
  Manufactured bugs found during QA Testing in QA Environment, validated post-refinement by development
team
Environment: Service Cloud Console, ITIL Incident Management, Problem Management, Change Management, Change
Sets, Microsoft Visio, Email Services, Eclipse IDE Plug-in, JIRA, Full Sandbox, BMC BladeLogic, IPreo, Dynatrace, Jenkins

Sears Holdings India, Pune, India May 2016-August 2017

Salesforce Analyst/Admin

Responsibilities
 Worked closely with Business Users to enable business processes using SFDC Experience across various SFDC
implementations including Sales Cloud, Chatter and AppExchange Applications
 Collaborate with internal teams effectively, seek to understand user experience and stakeholder perspective on
operational processes and deliver clear solutions to stakeholders
 Proficiency in test-driven and Agile Development
 Skilled in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals,
Workflows, Reports, Dashboards
 Used field level security along with page layouts in Lightning Experience to manage access to certain fields
 Used Apex Data Loader in conjunction with Excel to do mass data transformations, de-duplications and Cleanup
 Handled general production support issues such as request for new accounts, user issues due to insufficient
training or permissions issues
 Developed Apex Classes, Triggers, Visualforce, Force.com IDE, Lightning Components, SOQL and SOSL in SFDC
 Performed release management of metadata and Apex code to Sandbox and Production orgs from Git using
Force.com Migration Tool
 Administered user accounts during onboarding, offboarding & transition to different positions within the
company
Environment: SFDC Platform, Sales Cloud Console, Apex, Visualforce, Data Loader IO, Force.com Migration Tool, Email
Services, Data Loading, Production Environment, Software Development Framework (Agile)

Skoda India Pvt. Ltd., India June 2015-April 2016

Salesforce Analyst

Responsibilities
 Worked closely with sales team and business analyst and performed detailed analysis of business and technical
requirements and designed the solution by customizing various standard objects of SFDC
 Responded proactively to both business and project issues and escalates properly
 Customized objects & fields using master detail relationship, look up relationship depending on the requirements
 Worked on standard objects Leads, Opportunities, Accounts, Contacts, Campaigns associated with Sales Cloud
 Experience working on data model and SOQL, SOSL, DML statements and methods, sObjects, Methods,
asynchronous apex and Governor Limits
 Created page layouts, validation rules and workflow rules
 Created new user accounts and configure Salesforce to fit security needs at the user and organization levels
 Created many Email Templates and Mail Merge Templates and was involved in doing the Mail Merge for different
standard and custom objects
 Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components,
Visualforce Pages to suit to the needs of the application
 Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional
needs of the application
Environment: SFDC CRM, Workflows, Page Layouts, Email Templates, Apex, Code Deployment, Unit Test Development

PUBLISHED PAPERS
 Construction of Secret Sharing Scheme with General Access Structure (IJIRSET) May 05, 2016
Bachhav, Niraj and Deshmukh, Monali et. al. Construction of Secret Sharing Scheme with General Access
Structure. Pune: IJIRSET, 2016