writing styles: jh in real life th are presented politely and careful, ot and long words. Grammar and punctuation 1, but you can find it ifthe subject mate, Ip to customers where You Want to make g mal style is expected. he differences are not 50 ce Jes, althous! A First, I Formal and there is much in email a complaints i nis more for syltures where & ssional/wor “direct. There is often a fiendly opening tng (I've for I have etc.). serious (for exam sion, oF in some C impression, c emails. The writer and reader ay ‘This isthe most common style in profes raguage is simple, cleat here is use of coneractiOns een fiends The email might include petonal ney, jg, fing “This atyle is close to speech, and has informal words and conversation anne Many penple now cones cone! Pats cater than email 0 communica yg cedia the style is even mo" ta some elements of formality or informality depending, itral, but with re nne extent, but don't mix styles at the two extremes, the more formal phrases (a-p). Neutral busy, so the lat Sentences are short and t Informal This iste syle for emails ber expressions. Many ree friends: with social m ‘Most real emails are basically neut the context. Mixing styles is okay the more informal phrases ( 1-16) with Now match Informal Formal 1 What do you need? .d. a) Unfortunately | will not be able to attend the meeting 2 Thanks for your email. b) Ican assure you that .. 3. Sorry I can’t make it. ©) Iwill rake the necessary action to solve this isue 4 Could you...? d) Please let us know your requirements. e) Iwas wondering if you could ...? £) We regret to advise you that .. g) Thank you for your email of 12 February. h) We note from our records that you have not. 5 I promise .. 6 You haven't 7 F'msorry to tell you that... 8 Tildeal with this. p Doxtfog that... i) Took forward to meeting you next week 10 [ost : i) With reference to ... (or Regarding ...) ae k) Would you like me to ...? ee 1) I would be grateful if you could ... 1 an yu m) Please accept my apologies for ... ay ” n) Itis necessary for me to... 0) We would like to remind you that ... 16 See you next week. P) However ... /In addition ... / Therefore... pastsBs Match the more formal words in box A with the more informal words in box B. A B 1 essistence 5 inform 9 possess a) soon e) job i) give | 2 due to 6 information 10 provide b) facts) because of | j) needs | 3 inthe near future 7 receive 11 request c) help g) get k) have 4 further 8 occupation 12 requirements | | d) ask for _h) more b cell 14.2 3 4 5 6 7 8 9 10 iL 12 Note there are often two words in English with a similar meaning: a longer one of Latin or Old French. origin that is more formal, and a shorter one of Old English origin that is more informal C Rewrite the formal emails below by replacing the phrases in italics with more informal phrases. Sections A and B will help you. Use contractions (eg Ill for I will) where appropriate. Email 1 (J Unfortunately | wi not be able to attend the meeting on Friday. As I will miss the meeting, Iwas wondering if you could send me a copy of the minutes? / will write to Rina as well, to inform her that | will not be there. (Once again, please accept my apologies for this. Sorry.L.can't..make. it.on. Friday..As.Lll.miss.the.meeting, Email 2 {Thank you for your email of 25 January where you requested assistance on how to receive an online |}| discount. tis necessary for me to know your alc number before I can take action fo solve this issue. |] would be grateful if you could also let me know which browser you are using Email 3 11am writing with reference to your order number 8916. We received the order this morning via our website, but you have not filed in the section about size. Please lef us know your requirements. These products are selling very well, and we regret to advise you that the medium size is temporary out of stock. However, we are expecting more to arrive in the near future, Would you like me to email you when they are back in stock? BasicsBasics More formal More informal Pow tome | Sie |e ee ee Name Dear Mr/Mrs/Ms Dupuis Hi Mary Dear Mary Mary, ... (or no name at all) Previous contact Thank you for your email of ... ‘Thanks for your email. With reference to your email sent [date], ... Re your last email, apologize for not getting in Sorry I haven't written for ages, contact with you before now. but I've been really busy. Common acquaintance Your name was given to me by ... I got your name from .. Reason for writing We are writing to inform you that . Just a short note to let you know that ... 1am writing in connection with ... I'm writing about ... In reply to your email, here are . Here’s the ... you wanted. Giving information 'm writing to let you know that ... Just a note to say .. We are able to confirm that ... Tcan confirm that ... We would like to point out that Please note that ... You will be pleased to hear that ... Good news! ‘We regret to inform you that ... Unfortunately Attachments Please find attached my report. Tve attached Tm sending you ... as a pdf file Here is the ... you wanted. Asking for information Could you give me some information about... Can you tell me a little more about I would like to know ... Td like to know Pm interested in receivingifinding out Please send me Requests I would be grateful if you could ... Please ... (Can you ...? I wonder if you could Could you ...? Do you think I could have ...? Can I have ...? Thank you in advance for your help. Td appreciate your help on Promising action Iwill .. vil Til investigate the matter. Pil look into it. I will contact you again shortly. T'll get back to you soon. Offering help If you wish, I would be happy to Ifyou like, Ican ... Would you like me to Do you want me to .. Final comments Thank you for your assistance. Thanks for your help. Do not hesitate to contact us again if you If there's anything else, just need any further information. let me know. Please feel free to contact me if you have Just give me a call if you have any questions. My direct line is. any questions. My number is... Close Give my regards to ... Best wishes to .. Looking forward to our meeting. Speak to you soon/See you soon. Yours/Sincerely Best wishes/All the best : ood Phrase bank