Sales Order Process (SOP)

Aptec’s SOP is simply giving transparency to the act of buying and selling. It is accurate, detailed
and flexible to meet the demands set by our business which is trading mainly over the phone or in
the future online.

Sales
Quotes
Leads (Opportunity) Orders
&
(Pipeline) Revenue
(Performance)
Contacts
Lost Business
Figure 3: SOP

It has been designed to allow our business to grow and can keep track of all transactions, order
histories and customer information.
 Sales Work-Flow Store Customer
Start eShop Details into
iScala

Fill Application
Open Customer Credit Credit
Form Get Approval
Account Customer Details Assessment Approval

Prepare Terms
Price Approval
Quotation Order Details Approval

Lost Business
Report
Lost Business

Lost Business

Receive PO/ Back2Back

Sales Order CC Approval
OA Allocation Procurement Allocation

CC Approval

Pick/Pack, Shipment
Payment Sales Work-Flow
Invoice Labelling & Documentatio Delivery
Collection END
Scanning n & Custom

Figure 4: Workflow

When a customer decides to purchase a product, we are be able to send confirmations of orders,
confirm availability of stock, Confirm pricing, allocate stocks and calculate shipping charges and
arrange the delivery of goods. When the order has been dispatched, the money is in our bank
account the process has been completed.

Our order processing is highly automated and helps process more orders day in and day out. The
order processing includes price listings, product details and admin tools such as stock control,
promotions, warehousing and delivery. Mistakes in order processing can lead to difficulties and
returns of goods.