SUGGESTED QUESTIONS and ACCEPTABLE ANSWERS: [Qualification Title [ COMPUTER SYSTEMS SERVICING NC Il COC 1 Title INSTALL AND CONFIGURE COMPUTER SYSTEMS jer probe the instruction: Assessor can select from the following questions and furth answers to check the underpinning knowledge of the candidate. 7. You want to set up a dual-boot scenario between Windows 7 and Windows Server 2008. How would you do this? Answer: Step 1: Partition hard drive Step 2: Install Windows 7 first Step 3: Then install Windows Server 2008 in the second partition 2 vet do you call the computer software which you configure before installins Answer: BIOS 3. How many RID (Relative Identification) Master in one domain? Answer: Single 4, What would you advise to a client who want: video card? Answer: Buy an internal video card having higher memory capacity ®, What may be the problem and what should be done ifthe display does not match what you expect to view on the monitor? Answer: Probably, the video driver is not installed. Install the video driver . What type of screw driver will you use for small screws usually found in Compad and Apple computers? Answer: Torx Screwdriver 7, How will you check and what instrument will you use to power supply is providing enough voltage output or not? ‘Answer: Voltmeter. Measure the output voltage of the power supply using appropriate setting on the voltmeter &. What will you do if a customer wants to install an operating system in his PC but does not have an optical drive? ‘Answer: Create a bootable flash disk ig the S10 Improve the computer's built-in determine whether the ‘9. What may be the problem if a computer does not recognize a bootable flash drive? What would you do to resolve this? Answer: Maybe the BIOS is not properly configured to boot on the flash drive. Configure the BIOS to boot on the flash drive 70.After testing the assembled product, you have noticed that the product is not working, what are the possible causes? Answer: * Cold solder * wrong component placement, «wrong polarity 77 What will you do if affer installing both the IDE hard dri ical have noticed that only one drive is working? ive and optical drive you Answer: Check the jumper setting 72. after assembling a brand new computer the moni , image or character, what may be the possible causeep o> nt GSPIAY any Answer: . Power on switch «monitor cable ELCCSS 213-0614 ‘Computer Systems Servicing NC I!s UGGESTED QUESTIONS and ACCEPTABLE ANSWERS: uate ING NCI | Qualification Tile [COMPUTER SYSTEMS SERVIC roa (ORKS = ‘SET UP COMPUTER NETW: car aniner probe We Instruction: ‘Assessor can select from the following question® mnswers to check the underpinning knowledge of the candidate. —— 1. What do you call a bootable disk that contains a full usable OS? Answer: Live CD/DVD 2. What term is used to define one or more IP subnets that are connected by the fast links? Answer: Site 3. When modifying the scheme, Microsoft recommends what group only for the duration of the task? Answer: Schema Task 1274. What kind of cable are you going to use if yo only? Audit: Closspvek CHL 5. Based on rules, what type of network would you suggest to yo! to network more than 100 computers? adding administrator, to Trwant to network two computer units ur client who wants Answer: Client/Server type of network 6. What type of network would you recomme! units? Answer: Peer to peer network ad if your client has only few computer 7 What if the computer you have to network is more than 100, and you have noticed that the network is slowing down, what are you going to do? Give at least one recommendation? Answer: Divide the network into groups or subnet the network 3. What would you do ff the devices that you are going to network are far from each other? ‘Answer: Use an extender or repeater 9 What would you do if you suspect that the cause of the trouble in the network is the cable? Answer: Get a LAN tester and check the cable ‘Swap a good or working cable in place with the suspected cable 70. Alter checking the cable with LAN tester and the tester indicates that the output of the two ends swapped: pin one goes to pin three from the other end, and pin two goes to pin six on the other end, what does it signify? Is it good or bad? ‘Answer: The cable is good and it is a crossover type cable 71. After replacing a good cable, still he computers cannot connect to each other penals oe the possible causes if the network is using static IP addresses? = Wrong IP address = Maybe some computers don't belon, = _Wrong subnet mask cae 70.After configuring the network Interface car . connectivity of your network? rd, how will you going to test the Answer : - Ping each other - Using net view ELCCSS 213-0614 ‘Computer Systems Servicing NC II 23i 7 ‘computer memory cards? Answer: Anti-static bose? Pe"pheral cards oF computer memory Sling DS card? Answer: Insey 20: installing peripheral devices such as a sound : 16.What should you configure in the BIOS when you are going to install an in mene System using an optical media? Nswer: Boot sequence ts Ee imputer pal 17.Prior to assembling a computer, what should you wear to protect comp\ from ESD? — Answer: Anti-static wrist strap _ —soaure while 18.What should you do if suddenly there is a lighining storm that occt assembling a computer? ee Answer: Power off the computer and unplug it from the uta Garwhich you are ~~ 19. What should you do if accidentally, water spilled on the comp currently using? dry cloth the external parts and the unit immediately, wipe with dry cl a Answer. fom diy to ensure that eral porions ate compotly dry Before tu + Sound card driver not j t Oe 14.Where should you k installed 15.What should you do after i hae a sound ca the power on. a 3.0614 ELCOSS 2 ems Servicing NC I ComputerSUGGESTED QUESTIONS and ACCEPTABLE ANSWERS: Qualification COMPUTER SYSTEMS SERVICING NC II COC 3 Title SET UP COMPUTER SERVERS further probe the Instruction: Assessor can select from the following questions and answers to check the underpinning knowledge of the candidate. mputer? How 1. What should you do if you want to transfer filefiles into another co do you share a folder named TESDA in DRIVE C? . folder Answer: Create a folder using windows explorer. Right olick the and click Sharing and security 2. Name the two (2) kinds of Linux boot loader. Answer: GRUB and LILO 8. "Whats the term used for software which is not part of the OS? Answer: Third party software/installer , What ° you call a bootable disk that contains a full usable OS? nswer: Live CD/DVD 5. Why there are different executable programs running in Task Manager when you start a RemoteApp from a full desktop? Answer: : RemoteApp and full desktop use different shells and logon mechanisms. Full desktop uses EXPLORER.EXE to present the user with the desktop, whereas th RemoteApp use RDINIT.EXE, the equivalent of USERINIT .EXE used un full desktop sessions, which in turn both launch RDPSHELL.EXE and updates the client-side taskbar and handles logoff logic 6. Do you still need to lock down the server when you use RemoteApp programs? Answer: Absolutely yes. RemoteApp programs are for display convenience not for seourity feature. if users can get tothe fle system, they can run any executable they have access to, so, you need to lock down the server, You can use AppLocker (or Software Restriction Policies), NTFS Permissions Group Policy to lock down your servers. and 7. Can you configure a server to permit users only to connect vi block users from connecting to the desktop? ct via RemoteApp and Answer: No. This option is not supported . What contains the rules and definiions that are usea x _ object classes and attributes within the Active Directory Creating and modi iving Answer: Schema 9, What allows businesses To define, manage aga resources including files, printer, people ang apple 7. secure network Answer: Directory Services ations? 40, What Windows Server 2008 feature joa minimal environment for runnin, Answer: Server Core Special 9 only specine a station vice option thi or role” that creates a : — ; ; op : ‘SrAGE space requ ed for the Active Directory ELCCSS 213-0614 ‘Computer Systems Servicing NC IIv ’ 72.You set up a network where each computer acls a8 @ client and server and i : 1 P call ecaee user shares other's resources, including printers. What do you Answer: Peer-to-peer networking 13, What special identity grou; i users and domain guest? Answer: Everyone ity group contains all authenticate 14. What account name ret Answer: SAM account fers to each user's login name? 15.What do you call the membership? Answer: Special Identity Group ‘group that you cannot manually modify or view its 16. What can be used to add, delete, or modify objects in Active Directory, in addition to modifying the schema, if necessary? Answer: LDIFDE 17. What may be the probiem if the shared folder could not be accessed? What will you do to resolve the problem? Answer: Maybe the computer does not belong to the network. Check the network address portion and the workgroup 18. Aside from installing anti-virus software, how can you protect your server from. viruses? Answer: Install firewall, install updates 19. If one of the users forgot his/her password, how are you going to change the password? Enumerate the steps in resetting a password using GUI. Answer: Reset the password, Login as administrator. Click Start, right click My Computer, then click Manage. Click Local Users and groups, double click Users folder, select and right click the username, select Set password. 20. What are you going to do to access a server located far from the client computer which you are troubleshooting? : Answer: Remotely access the server using Remote Desktop connection 21. What may be the reason why you cannot access and connect to other computers remotely? How would you resolve the problem? Answer: Maybe the computer has no password. Assign a password to that computer 22. After installing an anti-virus to your network, you cannot connect to other computers, what could be the possible cause of it? Answer: Possibly, the anti-virus is blocking the network access. You have to configure the anti-virus so as to not to block network access 23.Affer logging, you noticed that you cannot change the IP address of other users, what could be the possible cause? Answer: The password or account is not an administrator account ELCCSS 213-0614 24. What policies are you going to suggest to secure your server? Answer: Use anti-virus software, Prohibit downloading unless authorized By the Administrator, Restrict administrative access 25, What would you suggest in order to come up with a ‘Answer: Apply Kerberos, use password that has combi and numbers, upper and lower case letters an, characters 26.As an Administrator and security precaution, wh; performing ordinary tasks? Answer: Power user accou! trong admin password? ination of letters id special at type of account will you use In mit the use of admi istrator account | ‘Computer Systems Servicing NC II 36wy @ SUGGESTED QUESTIONS and ACCEPTABLE ANSWERS: Qualification Title_| COMPUTER SYSTEMS SERVICING NC II CoC. Title MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS Instruction: Assessor can select from the following questions and further probe the answers to check the underpinning knowledge of the candidate. 1. What may be the causes why the computer displays a black screen and produces no beeps when power is tured on? What should you do to correct the situation? Answer: The probable cause must be the RAM. Turn off the computer, unplug it, Femove the cover, and remove the card. Then take a plain old pencil eraser and rub it over the contacts on the part of the card that fits into the slot, 2. If RAM is not the cause, what may be another cause and what should you do to solve the problem? Answer: The other probable cause maybe the video card. Again, turn off the computer, unplug it, remove the cover, and remove the card. Then take a plain old pencil eraser and rub it over the contacts on the part of the card that fits into the slot. 3. If one of the users forgot his/her password, how are you going to change the password? Enumerate the steps in resetting a password using GUI. Answer: Reset the password. Login as administrator. Click Start, right click My Computer, then manage, properties. Click Local users and groups, double click Users folder, right click its username, select Set password. 4. How would you avoid overheating of devices such as CPU, or any other devices that produces more heat? Answer: Provide the computer proper ventilation or just cleaning or removing the dust from the fans. Dust can slow down the moving fotation of fans. 5. The computer power supply fan is creating noise. If after inspection you found out that it is rotating slowly, what would you do? Answer: Replace the power supply %. After transferring the computer unif, the monitor has no more display but the power indicator is on. What are the steps that you must do? Name two causes of the roblem. Anewer: Cable, ATX Power Supply on the mother board, Graphic Card Steps: Check the cable, check the on board power supply, check graphic card and then test the unit. 7, would you avoid power supply overloading? gee Se sure to buy a power supply that has its proper wattage rating, For computers having plenty of peripherals, it is recommended to have a higher wattage rating power supply (e.9.1000 watts) 3 How wauld you avoid overheating of devices such as CPU, or any other devices that produces more heat? oe Answer: Provide the computer proper ventilation or just cleaning or removing the dust from the fans. Dust can slow down the moving rotation of fans. ELocgs 24 13-0614 Computer Systems Servicing NC I <® eo 9, What are the possible causes if the printer is not responding? ~The printer cable is defective or not connected - Printer driver is not installed correctly or corrupted. - No power ‘supply 10. What are the possible causes if the computer system does not boot? Answer: ~ Cables are defective or not properly connected ~ Defective or No power supply -_No OS installed 11.What do you call a pool of open source applications? Answer: Software Repository/Repositories 12. In the absence of an intemal/external optical drive, what option can you use to install an OS? Answer: Pin drive/USB/Flash drive — : 13.What command line tool is used for monitoring Active Directory and provides functionality such as performing connectivity and replication tests? Answer: dedia 44 What defines a chain of sie Inks by which domain controller from different sites can communicate? Answer: Site Link Bridge a ELCCSs 213-0614 ‘Computer Systems Servicing NC Il