COWORKERS:

5.09 Satisfied
7. I like the people I
work with.

19. I find I have to work 4.31 Fairly Satisfied

harder at my job because
of the incompetence of
people I work with.*

4.93 Satisfied
25. I enjoy my
coworkers.

34. There is too much 3.95 Satisfied

bickering and fighting at
work. *

Factor Mean (Co-workers): 4.57 Satisfied

COMMUNICATION:

4.17 Fairly Satisfied

9. Communications
seem good within this
organization.

18. The goals of this 4.28 Fairly Satisfied

organization are not clear
to me. *

26. I often feel that I do 3.59 Fairly Satisfied

not know what is going
on with the organization.
*

36. Work assignments are 4.03 Fairly Satisfied

not fully explained.*

Factor Mean 4.02 Fairly Satisfied

(Communication):
CONTINGENT REWARD:

1. I feel I am being paid a 3.03 Fairly Dissatisfied

fair amount for the work I
do.

14. I do not feel that the 3.65 Fairly Dissatisfied

work I do is appreciated.
*

23. There are few rewards 3.43 Fairly Dissatisfied

for those who work here.
*

32. I don't feel my efforts 3.19 Fairly Dissatisfied

are rewarded the way
they should be. *

Factor Mean (Contingent 3.52 Fairly Dissatisfied

Reward):

Fringe Benefits:

4. I am not satisfied with 3.16 Fairly Dissatisfied

the benefits I receive. *

13. The benefits we 2.96 Fairly Dissatisfied

receive are as good as
most other organizations
offer.

22. The benefit package 3.04 Fairly Dissatisfied

we have is equitable.

29. There are benefits we 2.37 Dissatisfied

do not have which we
should have.

Factor Mean (Fringe 2.88 Fairly Dissatisfied

Benefits):

Nature of work:
 8. I sometimes feel my 4.63 Satisfied
job is meaningless.*

17. I like doing the things 4.78 Satisfied

I do at work.

27. I feel a sense of pride 4.82 Satisfied

in doing my job.

35. My job is enjoyable. 4.73 Satisfied

Factor Mean (Nature of 4.74 Satisfied

Work):

Operating Procedures:

6. Many of our rules and 3.61 Fairly Satisfied

procedures make doing a
good job difficult.*

15. My efforts to do a 3.09 Fairly Dissatisfied

good job are seldom
blocked by red tape.

24. I have too much to do 3.11 Fairly Dissatisfied

at work.

31. I have too much 2.79 Fairly Dissatisfied

paperwork.

Factor Mean (Operating 3.15 Fairly Dissatisfied

Procedures):

Pay:
 1. I feel I am being paid a 3.03 Fairly Dissatisfied
fair amount for the work I
do.

10. Raises are too few and 3.14 Fairly Dissatisfied

far between. *

19. I feel unappreciated 3.31 Fairly Dissatisfied

by the organization when
I think about what they
pay me. *

28. I feel satisfied with my 3.86 Fairly Satisfied

chances for salary
increases.

Factor Mean (Pay): 3.34 Fairly Dissatisfied

Promotion:

2. There is really too little 3.88 Fairly Satisfied

chance for promotion on
my job. *

11. Those who do well on 4.06 Fairly Satisfied

the job stand a fair
chance of being
promoted.

20. People get ahead as 3.73 Fairly Satisfied

fast here as they do in
other places.

33. I am satisfied with my 3.73 Fairly Satisfied

chances for promotion.

Factor Mean (Promotion): 3.85 Fairly Satisfied

Supervision:
 3. My supervisor is quite 4.87 Satisfied
competent in doing
his/her job.

12. My supervisor is unfair 4.79 Satisfied

to me. *

21. My supervisor shows 4.23 Satisfied

too little interest in the
feelings of subordinates.
*

30. I like my supervisor. 4.81 Satisfied

Factor Mean (Supervision): 4.67 Satisfied

Affective Commitment:

I would be very happy to 3.21 Fair

spend the rest of my career
with this organization.

I really feel as if this 3.45 Fair

organization's problems
are my own.

I do not feel a strong 4.14 Good

sense of "belonging" to my
organization.

I do not feel "emotionally 3.96 Good

attached" to this
organization.

I do not feel like "part of 4.32 Good

the family" at my
organization.

This organization has a 4.12 Good

great deal of personal
meaning for me.

Mean (Affective 3.87 Good

 Commitment):

Continuative Commitment:

Right now, staying with my 4.13 Good

organization is a matter of
necessity as much as
desire.

3.48 Fair
It would be very hard for
me to leave my
organization right now,
even if I wanted to.

Too much of my life would 3.06 Fair

be disrupted if I decided I
wanted to leave my
organization now.

I feel that I have too few 3.27 Fair

options to consider leaving
this organization.

If I had not already put so 3.58 Good

much of myself into this
organization, I might
consider working
elsewhere.

One of the few negative 3.1 Fair

consequences of leaving
this organization would be
the scarcity of available
alternatives.

Mean (Continuance 3.44 Fair

Commitment):
Normative Commitment Scale:

I do not feel any obligation 3.67 Good

to remain with my current
employer.

Even if it were to my 3.6 Good

advantage, I do not feel it
would be right to leave my
organization now.

I would feel guilty if I left 3.43 Fair

my organization now.

This organization deserves 4 Good

my loyalty.

I would not leave my 3.89 Good

organization right now
because I have a sense of
obligation to the people in
it.

I owe a great deal to my 4.03 Good

organization.

Mean (Normative 3.77 Good

Commitment):