1.

Define the following

Usability:

Usability is generally regarded as ensuring that interactive products are easy to learn,
effective to use, and enjoyable from the user's perspective. It involves optimizing the
interactions people have with interactive products to enable them to carry out their
activities at work, school, and in their everyday life.

Interaction design:
By interaction design, we mean designing interactive products to support people in their
everyday and working lives.

User experience:
Creating a successful user-centered design encompasses the principles of human-
computer interaction (HCI) and goes further to include the following disciplines: ...
Usability Evaluation focuses on how well users can learn and use a product to achieve
their goals. It also refers to how satisfied users are with that process.

2. Define the following and give two examples of each term.

Learnability:
Learnability refers to how easy a system is to learn to use.
For example: Web browser, graphical representations

Memorability:
Memorability refers to how easy a system is to remember how to use, once
learned.
For example: Windows OS, VCR

Safety:
Safety involves protecting the user from dangerous conditions and undesirable
situations.
For example: X-ray Machine, wrong keys/buttons being mistakenly
activated

Efficiency:
Efficiency refers to the way a system supports users in carrying out their tasks.
For example : Shortcut keys, Amazon.com
 Utility:
Utility refers to the extent to which the system provides the right kind of functionality,
So that users can do what they need or want to do
For example: Photoshop, Google map

3. List down the usability goals

 usability is broken down into the following goals:
 effective to use (effectiveness)
 efficient to use (efficiency)
 safe to use (safety)
 have good utility (utility)
 easy to learn (learnability)
 easy to remember how to use (memorability)

4. List down and explain user experience goals (8) with two examples for each.
 satisfying
 enjoyable
 fun
 entertaining
 helpful
 motivating
 supportive of creativity
 rewarding
 emotionally fulfilling

5. List down the undesirable expects of user experience goals (5). Give at least two
example for each.
 Boring
 Frustrating
 Gimmic
 Making one feel guilty
 Annoying
 Irritating

6. Explain the process of interaction design.

Essentially, the process of interaction design involves four basic activities:

1. Identifying needs and establishing requirements.
2. Developing alternative designs that meet those requirements.
 3. Building interactive versions of the designs so that they can be communicated and
assessed.
4. Evaluating what is being built throughout the process.

7. Discuss HCI Designers’ considerations.

HCI designer must consider a variety of factors:

 What people want and expect.

 What physical limitations and abilities people have.
 How their perceptual and information system works.
 How user thinks.
 What people find enjoyable and attractive.

8. How can you design for a quality experience?

8 things we can do to create a great customer experience.
 Show Empathy. ...
 Be Friendly. ...
 Provide Value. ...
 Never Stop Improving. ...
 Be Consistent. ...
 Leverage Technology.
 Appreciate Your Customers.

9. Why cultural differences are important? Use good examples to support your answer.
Culture is a common way to communicate between people. A system of shared
meaning, shared beliefs and a shared, meaningful context. It is also a way in which “a
group of people solves problems and reconciles dilemmas.”
For example: Two nations separated by a common language

 Boot = Trunk
 Holiday = Vacation
 Trousers = Pants
 Jumper = Sweater
 Mobile = Cell
 Football = Soccer
10. Involving users in design process leads to good design. Justify this statement.
The iterative design process is a simple concept. Once, through user research, you have
identified a user need and have generated ideas to meet that need, you develop a
prototype. Then you test the prototype to see whether it meets the need in the best
possible way. Then you take what you learned from testing and amend the design.
Following that, you create a new prototype and begin the process all over again until you
are satisfied that you’ve reached the best possible product for release to the market.