COURSE SYLLABUS Faculty [SCHOOL OF HOSPITALITY & TOURISM Department [HOSPITALITYMANAGEMENTS—S—~SCSY Catalog Number HOS 4115 5 Course Name INTRODUCTION TO TOURISM AND HOSPITALITY Credit 2 Credits eee] UNIVERSITAS PELITA HARAPAN Academic Year 222 He Semester / Term Odd Semester Day, Time Friday, 09.15 - 10.55 Lecturer(s), contact info. [Reagan Brian, S.ST., M.M. DESCRIPTION : Introduction to characteristics and development of tourism industry to give the students a basic knowledge about the industry and its uniqueness. The topics include: hospitality management, specific business aspects, the system and the details of tourism organizations / industries, and other factors that are related to hospitality operations. GENERAL INSTRUCTIONAL OBJECTIVES : * Providing the students with the basic knowledge about tourism and hospitality industry characteristics * Providing the students with the basic knowledge about tourism and hospitality industry system. + Understanding the relationships between taurism and hospitality industry with other sectors COMPETENCIES (Specific Instructional Objective: ‘A1_| Understands the tourism concept, definitions, and characteristics ‘A2_| Understands the important of tourist as travelling public, their motivations, and approach to segment tourists ‘A3__| Understands the distinctive between services and goods, service experience, service quality, and how to maintain high-quality service ‘A4 | Understands major classifications of attractions and entertainment, and understand the differences among heritage, commercial, and live entertainment ‘AS __| Understands how destinations combine many suppliers, the classifications of destination, and types of services and facilities 1] HOS 4115A6 | Understands the roles of service distribution intermediaries, the roles of travel agencies, tour wholesalers, and how internet change the distributions ‘A7_| Understands the MICE industry in Tourism ‘A8__| Understands the special events in Tourism ‘A9 | Understands the importance of accomodations, identify major classifications of accomodations, ownership patterns, and managament considerations. io ‘A10_| Understands about how tourism impacts economic, political, social, and environmental aspect ‘A11 | Understands about benefits of sustaining tourism and the future of tourism PRE-REQUISITE : NONE TOOLS = PC, LCD, Sound-system, mic, AC LEARNING STRATEGY : INDIVIDUAL STUDY CLASSROOM ACTIVITIES Self Study Group Presentation Discussion Questions & Answers CLASS POLICY Nooaonal ‘Students must attend 85% of attendance (max. 2 absent) ‘Students must bring the text book everytime attending the class; if not they can't join the class. ‘Students should wear complete uniform when entering class Mobile phones must be in silent mode during class All assignments must be collected in the hard copy and soft copy form Rules and regulation related to attitude & behavior and absenteeism must follow STPPH's policy The students will communicate with the lecturer through e-mail TEXT BOOKS (MAIN) Cook, R.A., Hsu, C.H.C., and Taylor, L.L. (2018). Tourism: The Business of Hospitality and Travel 6" edition. Singapore: Pearson 2|HOS 4115ONLINE MATERIALS (REFERENCES) NONE REFERENCE (USED IN THIS SYLLABUS) * Mancini, M, (2005). Access Introduction to Travel and Tourism. Canada: Thompson Delmar Learning * Walker, J.R. (2014). Introduction to Hospitality, 6” edition. Singapore: Pearson * Cooper, C., Fletcher, J., Fyall, A., Gilbert, D., Wanhill, S. (2008) Tourism: Principles and Practice 4" ed. Pearson ‘GRADING SCHEMA INDICATOR PERCENTAGE COMPETENCIES KAT 1 15% At=11 KAT2 15% At=11 UTS - 30% AI-5 UAS. 40% Ai=1i GRADING SCALE: QUALITY RANGE WEIGHT A 4,00 A 85,00 ~ 89,99 3,70 Be 80,00 - 84,99 3,30 B 75,00 - 79,99, 3,00 B- 70.00 ~ 74,99 2,70 ce 65,00 - 69,99, 2,30 c 60,00 - 64,99 2,00 c 55,00 — 69,09 1,70 D 50,00 - 54,99 7,50 E (00,00 = 49,99 0,00 3|HOS 4115COURSE PLANNER COMPETENCIES ‘ACTIVITIES 7 SESSION | (Knowledge, Skill, TOPICS LEARNING | ASSESSMENT | MEDIA | RESOURCES and Attitude) METHOD 7 2 3 5 6 7 8 i Understands the | introducing the World’s Largest Group Presentation | Group Powerpoint | Chapter 7 August 23", | tourism concept, _| Industry, Tourism — Understanding Presentation _| presentations 2019 definitions, and Tourism Teaching (KAT 1)- 60 Tourism: The characteristics (A1) | Identify the major participants and forces minutes PC, LCD, Business of shaping the tourism industry Question & Answer Sound-system, | Hospitality il The reason why people travel Question - mic, AC, etc. | and Travel 6" August 30", * Explain historical factors that Answer (KAT 2) edition 2019 encouraged the development of tourism ~ 15 minutes activities + Explain the impact of physicals, human, and regional geography on tourism activities The tourism concept + Explain why tourism should be studied from marketing, management, and financial perspectives + Identify future challenges and opportunities facing the tourism industry * The scope of tourism business + Discuss career prospects in the tourism industry i Understands the | Marketing to The Traveling Public Group Presentation | Group Powerpoint | Chapter 2 September 6", | important of tourist | « A Ride on the Wild Side ! Presentation | presentations | Tourism: The 2019 as travelling public, | « Decisions, Decisions, Decisions Teaching (KAT 1)-60 Business of their motivations, | « Foundation for Understanding Tourist minutes PC, LCD, Hospitality and approach to | « Motivations Question & Answer Sound-system, | and Travel 6" segment _ tourists Question - mic, AC, etc. | edition + Segmenting the Tourism Market 4|HOS 4115COMPETENCIES ‘ACTIVITIES 7 SESSION _ | (Knowledge, Skill, Topics LEARNING | ASSESSMENT | MEDIA | RESOURCES and Attitude) METHOD 4 2 3 5 6 7 8 (A2) * Specialized Tourist Segments ‘Answer (KAT 2) * Delivering High Quality Service - 15 minutes V Understands the | Tourism Product Group Presentation | Group Powerpoint ‘Cooper et al. September 13", | distinctive between | Definition and overview of tourism Presentation presentations | (2008).Touris 2019 services and| products Teaching (KAT 1) - 60 m: Principle goods, service |* The components of tourism destination minutes PC, LCD, and Practice experience, service | as a tourism product. Question & Answer Sound-system, | 4" ed quality, and how to | infrastructure and super structure Question - mic, AC, etc. maintain high- |» Common features of tourist destination Answer (KAT 2) quality service (A3) |. The summary of tourism products ~ 15 minutes characteristics Vv Understands major | Attractions Group Presentation | Group Powerpoint Chapter 9 September 20", | classifications of |* Types of tourist attraction and activities: Presentation presentations | Tourism: The 2019 attractions and natural, cultural, and special types of | Teaching (KAT 1) -60 Business of entertainment, and | attraction minutes PC, LCD, Hospitality understand the |e Understand the differences among | Question & Answer Sound-system, | and Travel 6" differences among | cultural attractions, commercial Question - mic, AC, etc. | edition heritage, attractions, and live entertainment Answer (KAT 2) commercial, and |e Tourist facilities and services as - 15 minutes live entertainment | attraction (A4) vi Understands major | Recreation, Clubs, and Entertainment _ | Group Presentation | Group Powerpoint | Chapter 9 September 27", | classifications of |» Recreation, leisure, and wellness Presentation _| presentations _| introduction to 2019 attractions and |« Government-sponsored recreation Teaching (KAT 1)-60 Hospitality, 6° entertainment, and | Commercial recreation attractions: minutes PC, LCD, edition understand the | Theme parks, museums, performance _ | Question & Answer Sound-system, differences among | arts, destinations, clubs Question - mic, AC, ete. heritage, Non commercial attractions Answer (KAT 2) 5|HOS 4115COMPETENCIES ‘ACTIVITIES 7 SESSION —_| (Knowledge, Skill, TOPICS LEARNING | ASSESSMENT | MEDIA _| RESOURCES and Attitude) METHOD i 2 3 5 6 7 8 commercial, and = 15 minutes live entertainment (Aa) Vil Understands how | Destination Group Presentation | Group Powerpoint | Chapter 10 October 4", | destinations * Dreams can Come True Presentation presentations | Tourism: The 2019 combine many * From Resorts to Urban Destinations Teaching (KAT 1) -60 Business of suppliers, the * Classifying Destinations minutes PC, LCD, Hospitality classifications of [6 Far from the Maddening Crowd Question & Answer Sound-system, | and Travel 6” destination, and |Links tothe Past Question - , mic, AC, etc. — | edition types of services, Seasonal Delights ‘Answer (KAT 2} and facilities (AS) |, Spotlight on Sporting Activities eu) + Year-Round Playgrounds * Bright Lights and City Sights * Building on Success vill Seno, A1-AS Mid ~ Semester Examination 2019 1K Understands the | Bringing Travelers and Tourism Service | Group Presentation | Group Powerpoint | Chapter 4 October 18", | roles of service | Suppliers Together Presentation _| presentations | Tourism: The 2019 distribution # One Stop Does It All! Teaching (KAT 1) -60 Business of intermediaries, the | « Serving Traveller Needs minutes PC, LCD, Hospitality roles of travel | « Why Use Intermediaries? Question & Answer Sound-system, | and Travel 6” agencies, tour | « One-Level (Direct) Distribution Channels Question - mic, AC, etc. | edition wholesalers, and | » Two-Level Distribution Channels ‘Answer (KAT 2) how intemet | . Three-Level Distribution Channels pao manuies change the distributions (A6) * Tapping the Power of Multiple Distribution «Tourist Boards and Other Intermediaries * Selling Adds a Personal Touch 6|HOS 4115COMPETENCIES ‘ACTIVITIES 7 SESSION (Knowledge, Skill, TOPICS LEARNING ASSESSMENT MEDIA RESOURCES and Attitude) METHOD 7 2 3 5 6 7 8 x Understands the | Meetings, Conventions, Expositions Group Presentation | Group Powerpoint Chapter 11 October 25", | MICE industry in]* Development of the —_ Meetings, Presentation presentations | Introduction to 2019 Tourism (A7) Conventions and Expositions Industry | Teaching (KAT 1)-60 Hospitality, 6" * Size and Scope of the industry minutes PC, LCD, edition « Key Players of the industry Question & Answer Sound-system, ‘* Types of Meetings, Conventions and Question - mic, AC, etc. | Chapter 12 Expositions Answer (KAT 2) Introduction to * Historical Associations ~ 15 minutes Hospitality, 6" * Venues for Meetings, Conventions and edition Expositions * Sustainable Meetings, Conventions and Expositions XI Understands the | Special Events Group Presentation | Group Powerpoint November 1", | special events in |e What Event Planners Do Presentation _| presentations 2019 Tourism (A8) * Challenges and Tools for event planners | Teaching (KAT 1)-60 and managers minutes PC, LCD, * Classification of Special Events Question & Answer Sound-system, * Required Skills and abilities for event Question - mic, AC, etc. management Answer (KAT 2) * Special Event Organizations ~ 15 minutes + Sustainability in special events Xi Understands — the | Accomodations: Group Presentation | Group Powerpoint Chapter 7 November 8", | importance of | » Expect the Unexpected Presentation —_| presentations | Tourism: The 2019 accomodations, Oh, So Many Choices ! Teaching (KAT 1)-60 Business of identify major | « Rooms, Rooms, and More minutes PC, LCD, Hospitality classifications of | « Operating Structures Question & Answer ‘Sound-system, | and Travel 6" accomodations, | . jt All Begins with Sales Question - mic, AC, etc. | edition ownership Answer (KAT 2) patterns, and = 15 minutes 7\HOS 4115COMPETENCIES ‘ACTIVITIES T SESSION | (Knowledge, Skill, TOPICS LEARNING | ASSESSMENT | MEDIA __| RESOURCES and Attitude) METHOD. i 2 3 5 6 7 8 managament considerations. (as) Xi Understands the | The Hotel Business Group Presentation | Group Powerpoint | Chapter 2 November 15", | importance _of |» Hotel Development and Ownership Presentation | presentations _| introduction to 2017 accomodations, |» Classification of Hotels Teaching (KAT 1) -60 Hospitality, 6 identify major |e Best, Biggest, and Most Unusual Hotels minutes PC, LCD, edition. classifications of | & Chains Question & Answer | Question - Sound-system, accomodations, | international Perspective Answer (KAT 2) | mic, AC, etc ownership * Green Lodging = 15 minutes pattems, and). Career Information managament * Trends in Hotel Development considerations. (as) xiv Understands about | Tourism impact Group Presentation | Group Powerpoint | Chapter 11 November 22", | how tourism * Economic and Political Impact of Presentation _| presentations 2019 impacts economic, | Tourism Teaching (KAT 1)-60 Chapter 12 political, social, and |» Environmental and Social/Cultural minutes Pc, LCD, environmental Impact of Tourism Question & Answer Sound-system, | Tourism: The aspect (A10) Question - mic, AC, etc. | | Business of Answer (KAT 2) Hospitality = 15 minutes and Travel 6 edition xv Understands about | Tourism Impact Group Presentation | Group Powerpoint | Chapter 43 November 29", | benefits of + Exploring the Future of Tourism Presentation _| presentations 2019 sustaining tourism |» Sustaining Tourism's Benefits Teaching (KAT 1)-60 Chapter 14 and the future of minutes PC, LCD, tourism (A11) Question & Answer Sound-system, | Tourism: The mic, AC, etc. | Business of 8|HOS 4115COMPETENCIES ACTIVITIES 7 SESSION _| (Knowledge, Skill, TOPICS LEARNING | ASSESSMENT | MEDIA _| RESOURCES and Attitude) METHOD 1 2 3 5 6 7 8 Question - Hospitality Answer (KAT 2) and Travel 6" = 15 minutes edition xvi At-Att Dec 2™'— 6" FINAL SEMESTER EXAMINATION 2019 9|HOS 4115RUBRICS FOR GROUP PRESENTATION Criteria 55 - 69.99 70 - 84.99 85-99 Skor ‘Only read the ppt / cue card /notes The explanation is back _ | The explanation structured, - and forth, the information | and easy to understand Presentation i . technique delivered is not the 20% essential Conceptual ‘Questions not correctly answered ‘Answers is short, not fully | Questions correctly answered, correct clear, and to the point 20% Knowledge ‘Cover = 60% material essence Cover 60% —75% ‘Cover > 75% material essence Essence material essence 20% Give additional reference /information from | Give additional reference / | Give additional reference Rees 1—2 reliable sources information from 3 reliable | information from > 3 reliable 20% sources sources ‘Only explain the material from the textbook | Give additional material _| Give additional material slide given (cases, news, etc) but not | (cases, news, etc) that fully related with the enhance the essence of pepe essence of presentation _| presentation material oe material There are group members that did not Presentation material Presentation material received the presentation material distribution is not even _| distribution is even /equal between group members | between group members Teamwork There are = 2 group members that are not __| There are = 2 group ‘All group members using 10% using complete uniform and not well members that are not complete uniform and well groomed using complete uniform | groomed and not well groomed Total Skor 100% 10|HOS 4115Syllabus Contract As a student representative and the instructor of the course. Hereby, we acknowledge that we have read and understood the course syllabus given. If prior to the learning activities there are concerns or questions that require a further elaboration regarding the leaming plan and activities in this syllabus, we will discuss them technically and adjust them as required and agreed. Then if this syllabus are updated, there will be an announcement prior to the schedule. With this, the syllabus is agreed and will be put into effect as soon as it has been signed Lecturer, (Reagan Brian, S.ST., M.M. ) Checked by Head of Department, (Dr. Am@lda Pramezwary, A.Par., M.M. ) Students Representative, Class B Batch 2019 ib Contact No: .. 9818781109, Aprroved by Dean, (Dr. Diena M. Lemy, A.Par., M.M. ) IL|HOS 4115