1.

L i
ll
yMa rs
halordered250muffi
ns,22pa cksofpotatochi
ps,
pa pe
rpla t
esandg l
ass
esforher
daught
er’
sbir
thdaypartyla
stweekfr
omy ourshop“ Bakest
op”. Unf ort
una t
elys
her ece
ivedonly230
muff
insand19packsofPotatowedges,duetowhi chshefacedashortag
eoff oodattheparty
. S
heis
upse
tanda ng
ryandwr i
tesama i
ltoyourcompa nyowne raboutthepresentsi
tuat
ion.Writ
ea nemail
toherst
ati
ngthereasonfordel
i
veryma deincorrec
tlyandprovi
dea nappropri
ateresol
uti
on

S
ubj
ect:
Res
olut
ionf
ori
ncor
rec
tde
li
ver
y

De
arMs
.Ma
rsha
l,

Thi
siswit
hr ef
erencet
oy ourema i
lda
ted02ndMa rch,2018.Acc
ordi
ngtoyourema i
l
,y ouhador de
red
250muffi
ns,22pa c
ksofpotatochi
ps,pa
pe rpl
ate
sa ndglas
sesfr
omourcompa ny“Bakestop”
. However
,
yourec
eivedonly230muf f
insand19packsofpotat
owe dges.Wethankyouforbr
ingi
ngthisconcernt
o
ournot
ice.

Weapolog
izeforthei
nconveni
enc
ecaus
edtoyou.
The r
ewa smi
scommunica
tionbet
wee
ntheS
ale
s
t
eama ndDe l
i
v e
rytea
m. Theremai
ni
ngamountwi
llberef
undedt
oy oura
ccount.

Asy
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alua
blec
ust
ome
r,y
oug
eta10%di
scountony
ourne
xtor
der
.

F
ormor
einf
orma
tion,
vis
itorc
li
ckont
hel
i
nkwww.
bek
est
op.
comorc
all
ust
oll
fre
eon18002222356.

Wel
ookf
orwa
rdt
ose
rvi
ngy
oua
gai
n.

Re
gar
ds,

J
ohnS
mit
h

Cus
tome
rRe
lat
ions
hipof
fi
cer

Ba
kes
top

Phone:
9538255449|E
mai
l:j
ohns
imt
h@ba
kes
top.
com
2. Mi c
hell
eDov eisl
ook i
ngt oi
nves
thermoneyinaMut ualFunda ndhaswri
tte
ntoyourc
ompa ny
,
“F
ina
nceforyou”enqui
ringa boutt
hevari
ousi
nvest
me ntopti
onsa va
ila
bletoheri
nMutualf
unds
.And
al
sowantst
ok nowtheli
s tofdocumentst
hatwil
lbere
quiredbyy ourcompanytoopenamutual
fund
ac
count
.Plea
sewr i
tehera ne mai
lwit
hthedeta
il
s.

S
ubj
ect:
Inv
est
mentopt
ionsi
nmut
ual
funds

De
arMs
.Dov
e,

Thisiswit
hrefer
encetoy ourema i
ldate
d18thNov ember2018,r
egar
dinginv
est
mentofy ourmoneyi
n
ourmut ualf
und.Accor
dingtoy ouremail
,Iunder
standtha
t,youarel
ookingf
orvar
iousinves
tment
optionsandyourequest
edf romusa ndtheli
stofdocumentstha
tthatwil
lbere
quiretoopenamutual
funda cc
ountwit
hourc ompa ny“Fina
nceforyou”.
Wet hankyouchoosi
ngourcompa ny
.

Weha
v evar
iousi
nve
stmentopt
ionsa
vail
abl
eforyou.Formoreinf
orma
tionont
hei
nve
stme
ntopt
ions
i
nmutual
fundspl
easevi
si
tthel
inkbel
owwww. f
inanc
eforyou.
com.

Asy
oua
reav
alua
blec
ust
ome
r,wea
reof
fer
ingy
ouf
reec
ouponsona
nypur
cha
seonl
i
ne.

F
orfur
therquer
ies
,ple
a s
ec onta
ctusonoutt
oll
fre
enumbe
r1800-
123-
456ore
mai
lusa
t
c
ust
ome r
suppor
t@financef
oryou.c
om.

l
ookf
orwa
rdt
ose
rvi
ngy
oua
gai
n.,

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vidS
mit
h

Cus
tome
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ceRe
pre
sent
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ve

F
ina
ncef
ory
ou

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actnumbe
r:+
98745|
E-ma
il:
dav
ids
mit
h@f
ina
nce
for
you.
com|
Webs
it
e:www.
fi
nanc
efor
you.
com
3. Moni caGell
eri
sade rmatol
ogi
s twhorecentl
ycont
acte
dy ourcompany“heal
thandbeaut
y ”
enqui
ri
ngaboutthevari
ousproduct
sof f
eredbyyourcompany.Uponrece
ivi
ngane xt
remel
yrude
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ponsef
romy ourcust
ome rcar
ere pr
esenta
tiv
e,Monicahaswrit
tenanemailt
oy ouhi
ghl
i
ghtingthi
s
i
ssue.
Wr i
teanema i
ltoheraddres
singtheproble
m.

S
ubj
ect
:He
alt
handbe
aut
ysk
inc
arepr
oduc
ts

De
arMs
.Ge
ll
er,

Thi
si swi
thref
erenc
etoyourema i
ldat
e02march,
2018.Asperyourema
ilyouenquir
edaboutt
he
var
iousproduct
soff
ere
dbyourc ompany.
But,
youhaverece
ivedextr
emel
yruderespons
efromour
CustomerCareRepr
esent
ati
ve.
Wet ha
nkyouf
orbri
ngi
ngthi
stoournoti
ce.

Wea pol
ogiz
efortheinconveni
encecausedtoyou.Theis
suehasbeenesc
ala
tedtothehighe
ra ut
hori
ty.
Nece
s s
aryact
ionswil
lbet a
kena g
ainstcus
tomercarere
prese
ntati
ve.F
ordetai
l
sabouttheproduct
,
pl
easevis
itt
helinkbelowwww. healt
handbeaut
y.c
om.

Asy
oua
reav
alua
blec
ust
ome
r,weof
fery
ouadi
scountof20%ony
ourne
xtpur
cha
se.

F
orfur
therquer
iesc
ontactusonourtol
lf
reenumbe
r1800-
555-
4343orwr
it
eusa
t
c
ust
ome r
suppor
t@he a
ithandbe
auty
.com.

Wel
ookf
orwa
rdt
ose
rvi
ngy
oua
gai
n.

Re
gar
ds,

J
ohnS
mit
h

Cus
tome
rEx
ecut
ive

He
alt
handBe
aut
y

Phone
:+55446|
Ema
il
:j
onhns
imt
h@he
alt
handbe
aut
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4. L i
zBrownhasrec
entl
yshi
ft
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otl
andfromLondon.
S heisv
alue
dc ustomerofyourc
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cl
othsk
ing.S
hewrit
esmailt
oEnqui
rea
boutyourout
let
sinScotl
andandit
sc ontac
tdeta
ils
.Writ
ebac
k
toherg
ivi
ngall
thedet
ail
s.

S
ubj
ect:
Out
let
sinS
cot
land

T
hisi
sref
erencewit
htoyourema
ildat
ed10t
hMarch2018.
Accor
dingt
oyoure
mai
l
,youha
denqui
red
a
boutouroutl
etsi
nScot
land.
Wethankyouf
orc
hoosi
ngourcompany.

Wearehappyt
ose
rveyou.Wehave200+outle
tsi
nSc
otl
and.
Ple
asev
isi
tthel
i
nkbe
lowt
ofi
ndy
ou
ne
are
stoutl
et.
www.cl
oths
king
/br
ach/
scot
land.

Asy
ourv
alua
blec
ust
ome
r,wea
reof
fer
ingy
ouadi
scountof20%onne
xty
ourpur
cha
se.

Forf
urt
herqueri
escontac
tusourtol
lf
reenumbe
r1800-
222-
1234orwr
it
eusa
t
www.cl
oths
king
/bra
c h/
scotl
and.

Wel
ookf
orwa
rdt
ose
rvi
ngy
oua
gai
n.

Re
gar
ds,

J
ohnS
mit
h

Cus
tome
rEx
ecut
ive

Cl
othsk
ing

Phone
:+5446|E
-ma
il
:jonhns
imt
h@he
alt
handbe
aut
y.c
om
5. Ra chel
Greenha dbookedama s
sagethe r
apypackagefromy ourcompa ny“space
nter”The
pack
agebookedwa sfordurat
ionof2hoursc ost
ingRachel120$.Howe ver
,theservi
ceprovi
dedwas
onl
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ionof20mi nutesbutthecostremaine
d120$. Di
ssat
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vice,
Rachelr
ais
ed
acompla
intwit
hy ourcompany .Wri
teane ma i
ltoRac
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addr es
singheiss
ue .

S
ubj
ect:
Mas
sag
ethe
rapya
ppoi
ntme
ntda
tec
onf
ir
mat
ion

Thi
siswit
href
erencetoy ouremaildat
ed12thMa rch2018.Accor
dingtoyouremai
l
,youhadbookeda
massag
ethera
pypac k
ag eourcompa ny.
T hepa
ckagebookedfordurat
ionof2hour
scost
ing120$.
However,
theser
vic
epr ov i
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tionof20minutesbutthecos
tre
ma i
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tha
nkyouforbri
ngi
ngt histoournoti
ce.

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ogi
zeforthei
nconve
nie
nceca
usedduetoyou.Thishappenedduetot
he
misc
ommuni ca
tionbetwee
ntheser
vic
edepa
rtmentandre
ce pti
onis
t.Thesamepa
cka
gec
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vai
l
ed
atnoe x
trac
ostwi t
hin5days
.

Asy
oua
reav
alua
blec
ust
ome
r,weof
fer
ingy
ouadi
scountof20%ony
ourne
xts
erv
ice
.

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urthe
rqueri
escont
actusourt
oll
fre
enumbe
r1800-
222-
1234orwr
it
eema
ila
t
www.spacent
er.
com

Re
gar
ds,

J
ohnS
mit
h

Cus
tome
rEx
ecut
ive

S
pac
ent
er

Phone
:9538255446|E
mai
l
:johns
mit
h@s
pac
ent
er.
com
6. T homa sCruzha spl
acedanor derforpr
inti
ng1000we ddingca
rdsforhisdaughter’
swedding
whic
hison28F e b2018.Hehasrece i
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ngc a
rdsbutthedat
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Feb2018.Al
so,heha srece
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eforthee r
rormadebyy ourcompany“ Er
rorf
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publ
is
hers”.
Wr it
etohi mprovi
dingar esol
uti
onfortheissue.

S
ubj
ect
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tespr
int
edonwe
ddi
ngc
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ect
if
ied

De
arMr
.Cr
uz,

Thi
siswit
hre f
erencetoyourema i
ldated17t
hJ anuary2018,re
gardi
nginc
orrectdatespri
ntedonthe
weddingc
a r
ds.Accordi
ngtoyourema il
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ce danorderforpri
nti
ng1000we ddingcar
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on28thFebruar
y2018wi thourcompa ny“Er
rorfreepubli
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heda t
esont hewe ddi
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ua r
y2018a ndthedesig
nistotal
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ffer
entfromthe
oneyouchose.Wet hankyouforbri
ng i
ngthi
sconc e
rntoournot i
ce.

Wea pologi
zeforthei
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encecaus
edtoyou.T
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urr
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nti
nger
ror.
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ectorderwil
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Mr.Smi
th,
ourMang
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acty
ou
t
oe nsuretheclos
ureofyourre
que s
t.

S
inc
e,y
oua
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alua
blec
ust
ome
r,wewoul
dli
ket
oof
fery
oua5%di
scountony
ourc
urr
entor
der
.

I
ncas
eoffurt
herquer
ies
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elfre
etoc a
llusonourt
oll
fre
enumbe
r1800-
5854-
1854ore
mai
lat
c
ust
omerc
a r
e@e r
ror
fre
epubli
sher
.com.

Wel
ookf
orwa
rdf
ors
erv
ingy
oua
gai
n.

Re
gar
ds,

J
aneGood

Pr
oce
ssE
xec
uti
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E
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rs

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act
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il
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ane
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.
7. Y ouareoneoft
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s ttel
ecomindustri
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ebyt hena me ,“
ConnectIN”.Maggie
Jamesisoneofyourcust
ome rswhoha saconce rnov erhertel
ephonebillofthelas
toverhertele
phone
bil
lofthela
stmonth.Shestat
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nternat
iona l
call
shavebeenr e
corde dwhichcost$70.However,
shecla
imsshehasneverma deI nt
ernat
ionalc
allsa ndthatshehasbeenc ha r
gedunnecessar
il
yashe r
connecti
onispos
tpai
d.Wr i
teba cktoherexpl
ainingt hesi
tuati
onandpr ovideresol
uti
onforthesame .

S
ubj
ect:
Res
olut
ionf
ori
ncor
rec
tcha
rge
s

De
arMs
.Ja
mes
,

Thi
sisrefe
r encewiththee mail
dated05Ma rch,2018.Asyoure
ma i
lyouma k
e7inter
nati
onalca
ll
shav
e
beenrecordedwhi chcost$70fromourc ompany“Conne c
tIN”.However,
s hecl
ai
mss hehasnever
madeinterna t
ionalca
ll
sa ndthats
heha sbeenchargedunneces
sari
l
ya sherconnec
ti
onispostpai
d.
Tha
nky ouf orbring
ingthistoournoti
ce.

Wea pol
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heinc
onveni
enc
ecause
dtoyou.Thi
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echni
cal
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ue.Your
amountwill
becre
dit
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hin3hour
s.Ourma
ng e
r,Mr.Arj
un,wil
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i
nfor
ma t
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oua
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alua
blec
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reof
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scountofy
ourne
xtr
echa
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.

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orfur
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actusonourt
oll
fre
enumbe
r1800-
555-
777orwr
it
eusa
t
c
ust
ome r
execut
ive@connect
in.
com

Wea
rel
ookf
orwa
rdt
ose
rvi
nga
gai
n.

Re
gar
ds,

Na
nnyDr
ew

Cus
tome
rEx
ecut
iveOf
fi
cer

Conne
ctI
Ncompa
ny

Phone:
8904614584|E
mai
l:na
nny
dre
w@c
onne
cti
n.c
om
8. Hi GBS,I a
mr e
loc
ati
ngtoDublinon6t
hfeb2018a ndwoul
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ketoknowthecontac
tdeta
il
softhe
s
ervi
cece nt
ersther
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cet
hatmylapt
op–AS US-ac
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ive
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pit
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.Iwoul
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atusonthat
.Thankyou.Dumbl
edore”
.

S
ubj
ect:
Ser
vic
ece
nte
rde
tai
l
sandr
epa
irs
tat
usofAS
US-
ac2018

De
arDumbl
edor
e,

T
hanky
ouf
orc
ont
act
ingGBS
.

Thisi
swit
href
erencet
oy ouremaildat
ed05Ma r
ch,2018.Regar
dingyourenquir
yforours
e r
vic
ec ent
er
detai
l
sandthere
pairst
atusofyourla
ptopASUS-
ac2018.Asperyouremail
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venyourlapt
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ayed.Thankyouforbr
ingi
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di
ngt hest
atusofy
ourl
aptopASUS
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I under
sta
ndhowy ouf
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enotpr
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on.Iamhappytoinf
ormyouthatyourla
ptopiss
erv
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e pl
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terdayanditt
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mbleit.We
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eci
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aptopwill
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ci
ans,t
hisev
eni
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thr
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boutours
erv
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eas
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Gl
oba
lBus
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ssS
olut
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S
ant
aCr
uzBoul
eva
rd,

T
achy
on,
2ndF
loor

865-
668-
7777

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fyouhav
ea nyque
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s,pl
eas
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actusonourt
oll
fre
enumbe
r1800-
888-
7777orwr
it
etousa
t
c
are@gbs.
com

Re
gar
ds,

Na
ncyDr
ew

S
erv
iceMa
nge
r

Phone:
8884442222|E
mai
l:na
ncy
dre
w@g
bs.
com

Re
qui
si
ti
on#
777De
li
ver
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nt
De
arMr
.Cl
oone
y,

Thi
siswithrefe
rencetoyourema i
ldat
ed10March,
2018.Rega
rdi
ngtheis
suewit
hthedeli
veryof
cement.Asperyourrequi
si
ti
on# 348,y
ouhadacontac
twithP&Gt odel
iv
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e mentev
ery
monthforoney ear
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er,s
incethela
stt
hre
emont hsyour
ece
ivedonl
y40tonsofcementandyou
werebi
ll
e dfor50tonscement
.

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encecaus
edt oyou.Weassureyouthatweshal
lre
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sis
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2worki
ngdays
. Wewi l
ldeli
vertheremai
ning6tonsofcementandthecorr
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nvoicewil
lbemail
ed
t
oyouby20Ma r
ch,2018.Mr .S
tevenMart,wil
lbecont
actyouby4pmt oday,r
egar
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wi
ll
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styouincas
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uablecust
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ormyoutha
tthede
liv
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omee x
cit
ingof
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omP&Gt ocust
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ikeyour
sel
f5%
di
scountonyournextorder
.

Forfur
the
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iesc
ont
actusonourt
oll
fre
enumbe
r1800-
444-
6545orwr
it
eusa
t
c
ustomers
uppor
t@p&g.
com

Wel
ookf
orwa
rds
erv
ingy
oua
gai
n

Re
gar
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