Designing and implementing new network solutions and/or improving the efficiency of

current networks
Installing, configuring and supporting network equipment including routers, proxy
servers, switches, WAN accelerators, DNS and DHCP
Procuring network equipment and managing subcontractors involved with network
installation
Configuring firewalls, routing and switching to maximise network efficiency and
security
Maximising network performance through ongoing monitoring and troubleshooting
Arranging scheduled upgrades
Investigating faults in the network
Updating network equipment to the latest firmware releases
Reporting network status to key stakeholders

An analytical mind
An ability to learn new technologies quickly
Good time management skills
An ability to follow processes
Strong documentation skills
Good communication skills � both written and verbal
Commercial and business awareness

Monitor Systems

NOC Engineers monitor the performance and capacity of computer systems using a
variety of tools. They look for hardware, software, and environmental alerts or
malfunctions. When an issue is identified, NOC Engineers work to determine the
cause of the problem.

Troubleshoot Problems

When a problem impacts the IT services, the NOC Engineer works to triage or
troubleshoot the problem, if possible. NOCs generally have standard operating
procedures that the NOC Engineer will closely follow. This may include coordinating
with third-party vendors, customer contacts, or other IT teams.

Track all Issues

While responding to incidents, the NOC Engineer must carefully track and document
all issues and resolutions in detail. This increases the knowledge base of the NOC
and is a record of the health of the system. Often, the NOC has a ticketing system
that the NOC Engineer is responsible for updating.

Report Incidents

When problems are too large or complex for quick troubleshooting, NOC Engineers
must escalate the issue to management, other IT resources or 3rd party vendors for
assistance in reaching a resolution. NOC Engineers maintain ongoing communication
within the team and externally, to keep all stakeholders aware of relevant, known
issues and the steps being taken.