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  • Case Study For Training and Development Supervisory Skill Coaching and Counseling

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    sarah sindoro
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    This document contains summaries of 10 case studies related to supervisory skills like coaching, counseling, communication, and managing employees. The case studies cover topics such as answering the phone professionally, delivering good and bad news to employees, hiring the right secretary, holding effective staff meetings, dealing with employees saying no, addressing performance issues, and ensuring fair disciplinary processes. The case studies provide real examples for supervisors to learn and develop their people management skills.

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    CASE STUDY FOR TRAINING AND DEVELOPMENT SUPERVISORY SKILL COACHING AND COUNSELING.docx

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    This document contains summaries of 10 case studies related to supervisory skills like coaching, counseling, communication, and managing employees. The case studies cover topics such as answering the phone professionally, delivering good and bad news to employees, hiring the right secretary, holding effective staff meetings, dealing with employees saying no, addressing performance issues, and ensuring fair disciplinary processes. The case studies provide real examples for supervisors to learn and develop their people management skills.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    121 views1 page

    Case Study For Training and Development Supervisory Skill Coaching and Counseling

    Uploaded by

    sarah sindoro
    This document contains summaries of 10 case studies related to supervisory skills like coaching, counseling, communication, and managing employees. The case studies cover topics such as answering the phone professionally, delivering good and bad news to employees, hiring the right secretary, holding effective staff meetings, dealing with employees saying no, addressing performance issues, and ensuring fair disciplinary processes. The case studies provide real examples for supervisors to learn and develop their people management skills.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 1

    CASE STUDY FOR TRAINING AND DEVELOPMENT SUPERVISORY SKILL COACHING AND COUNSELING

    CASE 18 ANSWERING THE PHONE

    CASE 19 GOOD NEWS, BAD NEWS Part 1 – The $3.75 Mistake

    CASE 20 GOOD NEWS, BAD NEWA Part 2 – Judy, Judy, Judy

    CASE 26 WANTED – GOOD SECRETARY

    CASE 27 ANOTHER STAFF MEETING

    CASE 29 A “NO” IN THE FIELD

    CASE 30 BUDDY JEFFERSON

    CASE 36 IT WAS EITHER SOME DRESS OR SOME STAIN

    CASE 38 OUT OF CONTROL

    CASE 40 GETTING A FAIR HEARING

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