Professional Documents
Culture Documents
Pakistan Telecommunication Company Limited: Introduction of The Report 1.1
Pakistan Telecommunication Company Limited: Introduction of The Report 1.1
1.1 Introduction
As parts of the academic requirement for completing BBA-IT. The students are
required to under go for two (2) months of internship with an organization. The
internship is to serve the purpose of acquainting the students with the practice of
knowledge of the discipline of banking administration. This report is about PTCL was
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
established in 1949 and since then, it has expended its network, becoming the largest
commercial corporation of Pakistan. It offers different products of services to its
customers.
The main purpose of the report in hand is together relevant information to compile
internship report on PTCL .
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
To observe, analyze and interpret the relevant data competently and in a useful
manner.
To work practically in an organization.
To develop interpersonal communication.
1.3 Scope of the report
Similarly different aspects of overall of PTCL are also covered in this report.
the documents and files are kept strictly under lock and key due to their strictly
confidential nature. Thirdly, the problem of short time period also makes the analysis
restricted as one cannot properly understand and thus analyze all the operations of
PTCL just a very short time of eight weeks.
Furthermore,
PTCL Bannu branch may also benefit from the recommendations made at the end of
the report.
Primary data:
Secondary data:
CHAPTER#2
In 1947, the Pakistan Posts and Telegraphs Department was attached with the
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Ministry of Communication. During the first fifteen years, a sound foundation was
laid by creating supporting organizations like telephone stores, workshops, training
centers, production and repair of equipments etc, necessary for running of PT&T
Department. However, telecommunication network systems remained limited to
major cities of the country. The Government of Pakistan started five-year plans to
build a proper base for systematic development of the telecom sector.
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
from EMD to digital switching systems and increase in telephone lines from 12,000 in
1947 to 922,000 in 1990, besides establishment of manufacturing facilities of various
types.
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
production of
Telecommunication equipment/materials by using the latest technologies. During PTC
period the number of lines increased to 21, 26,054 in 1995, an increase of over 230
percent over 1990.
2.6 billion for 26% shares of Pakistan Telecommunication Company limited (PTCL)
on June 19, 2005. On 13th march 2006 the government has signed an agreement with
Etisalat to handover the management of PTCL to them.
emirates but also signifies an entity that is growing outside its boundaries and
expanding into strategic business locally and internationally. The red dot and the
curve together represent the image of a stylized of a stylized “human” entity reaching
out for excellence in service levels, receptive to new ideas and philosophies in a world
of dynamic change.
Etisalat deals in voice communication, wireless communication and data
communication. Etisalat was one of the first to introduce mobile telephones in the
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Middle East in 1982 and launched the GSM service in September 1994.
Etisalat celebrated its 25th anniversary in September 2001. The telecommunication
services they have been providing match the highest standard in the industry.
Etisalat was the highest bidder for the acquisition of 26% stake in PTCL. This latest
win reflects the determination of Etisalat to strengthen its position as the leading
telecommunication in the region. On 10th December 2007 the government has signed
an agreement with Etisalat to handover the management of PTCL to them. This latest
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
1 Professional Integrity
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
2 Customer Satisfaction
3 Teamwork
4 Company loyalty
Objectives are the ends towards which activity is aimed. These are the results to be
achieved. Pakistan Telecommunication Company limited states its objectives as under
01, 2005 to April 12, 2006, the company suffered a loss of Rs.114 million on revenues
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
of Rs.1, 142 million. PTCL management on its part has completed all formalities
pertaining to disinvestment of TIP and transfer of shares to Ministry of IT and T, Govt
of Pakistan.
Limited and Siemens AG, Germany. CTI was established to acquire, develop and
produce latest state-of-the-art equipment in the field of transmission technologies,
electronics and other telecommunication areas. It provides a sophisticated technology
base for the country. Today CTI is manufacturing SDH transmission equipment,
Multiplexing products, Optical Fiber and Digital Radio Systems. In addition it has
also ventured in the manufacturing of Microwave Gid Parabolic Antennae, PABX and
Pai Gain System. It has recently started assembly of personal Computers, besides
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
AG.the privatization commission has not yet released the proceeds of this sale to
PTCL. The company had earned a current year profit of Rs.2 million before
privatization in November 2005.
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
CHAPTER#3
ORGANIZATIONAL STRUCTURE OF PTCL
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Organizational Chart
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
3.1 Management
WalidIrshaid
President & Chief Executive Officer
Muhammad
Nehmatullah Toor
S.E.V.P (Finance) / Chief
Financial Officer (C.F.O)
Yasir Ansari
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Chief
Information
Officer
(C.I.O)
Mohammad Nasrullah
Chief Technical Officer
(C.T.O)
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Sikandar Naqi
S.E.V.P
(Corporate
Development)
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Naveed Saeed
S.E.V.P
(Commercial)
Mr Tariq
Salman
S.E.V.P
(Business
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Zone North)
Mr Abdullah Yousef
S.E.V.P Business Zone
South
Farah Qamar
Company
Secretary
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Legal Affairs
Dr.Syed
Mohammad A
nwar Shah
It is the highest body of PTCL, which has been vested with the function of policy
formulation. The first Director was elected by the subscribers in their first meeting.
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Under the rules, the directors appointed are not being less than sever in numbers.
There is general body meeting once a year of all the shareholders to elect the members
of board of directors. A director once elected, holds office for a period of three years
unless he resigns, becomes disqualified from being a director or otherwise ceases to
hold office. A retiring director is eligible for re-election.
Presently the board of directors has Ten members, As follow
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Etisalat, UAE.
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Member Telecom
Government of Pakistan,
Islamabad
Mr. Fadhil Mohamed Erhama Al Ansari
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
General
Manager
Real Estate
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Etisalat, UAE
PTCL Headquarters,
Islamabad
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Aasan phone is a landline prepaid telephony service, launched in May 2004. This
service works just like the other prepaid services where accounts are recharged with a
prepaid phone card. The prime objective of this service is to facilitate the customer in
getting a new connection with minimal documentation. Aasan cards are available in
Rs.500, 1000 and Rs.2000 denominations.
3.3.3 Toll Free Service (0800)
This service is available to corporate customers for their customer’s convenience. It
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
easy access to make queries and complaints, increases customer satisfaction. It is time
saving, convenient and cost saving for customers. PTCL has the policy of “First
come, first served” i.e. customers can choose UAN of their own choice which is
simple and memorable. UAN service is available in 50 major cities of Pakistan.
For installation of UAN one has to fill a form and submit it to that very office. Its
installation fee for one office is Rs.20, 000, 40,000 for two offices and 60,000 for
three offices while further 15,000 for additional office. Customer has to pay its
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
recurring charges in advance on quarter basis i.e. Rs.3000 per quarter per office.
NTR-1 has shown billing of Rs.255, 000 for the last quarter of 2006 from 36
customers.
3.3.5 Universal Internet Number (UIN)
Due to the boom in telecom sector ISPs continue to mushroom at around the country.
UIN is a number starting with 131 used for accessing internet e.g. 13199199. UIN
number is assigned to each ISP by PTA. The call dialed is charged as one local call
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
irrespective of its duration. Internet service in Pakistan has constantly improved due
to the technological advancements.
Installation charges for UIN is Rs.20, 000 while recurring charges are received in
advance on quarter basis at Rs.3000 plus 15% GST per quarter per number. NTR-1
has shown billing of Rs.255, 000 while received Rs.96, 000.
3.3.6 Premium rate service (0900)
0900 numbers are used throughout the world to provide information via telephone at
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
a premium rate higher the regular call charges. In case of these calls 60% of the total
revenue goes to the company called while 40% is transferred to PTCL.
3.3.7 Virtual Private Number (VPN)
VPN is another service that provides convenience to corporations and business with
multiple-location offices or branches. Users of VPNs can establish private net works
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
on PTCL lines without having to install their own dedicated network resources.
PTCL’s installed capacity for VPNs by the end of Jun 2005 was 1000 lines while 978
lines were provided to 65 customers.
3.3.8 ISDN (BRI/PRI)
Broadband services to household and small medium sized organizations are also
provided through Integrated Service Digital Network (ISDN). It transfers the data in
digital form. This service has now been available for some time and its users are
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
only for 20 channels at the rate of Rs.174 per channel. The rest 10 channels are their
sole profit.
There are two types of charges in case of PRI
1 Hunting charges:- At the rate of Rs.25 per channel i.e. 25*20=Rs.500 per PRI
2 Rent charges:- At the rate of Rs.174 per channel i.e. 174*20=Rs.3480
15 % general sales tax is charged on the above two charges. And if an ISP doesn’t pay
their dues before due date, is charged for 5 % surcharges on the current dues.
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
per connection per month from ISPs when they give connection or 5 % of the total bill
for which ISPs charge their customer depending upon the contract signed between
PTCL and ISP. In the second case the ISP is required to send a copy of all the
customers’ bills to the PTCL revenue department.
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Installation charges for DXX are Rs.50, 000 for 64kbps, Rs.100, 000 for 128kbps and
for 192kbps.
3.3.12 2MB
PTCL charges Rs.2536 per annum per kilometer. A customer is charged by the
formula
Total dues= 2536/12 *no of months *distance in km+15% GST
Its billing is also received quarter wise. 2MB bill contains details like name &
address, name of circuit, installation Date, Circuit speed, Distance in km and period of
billing.
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Through this facility a customer during conversation can hear a beep indicating that
another call is coming. A new incoming call can be attended by tapping which will
put present call on hold, and next incoming call can be attended. This service can be
availed free of cost through dialing customer access point by UAN 111465465.
3.4.2Code barring
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Customers can prevent misuse of their telephone with the help of code barring facility.
This can be changed by the customer if need arises. Customers can activate and
deactivate this facility from their telephone sets.
A customer with this facility may transfer his calls to another predefined desired
number. A change in dial tone will be observed.
3.4.3.2 Call Transfer on Busy
In case the customer number is busy, an incoming call will be transfer automatically
to another predefined specified number.
3.4.3.3 Call Transfer on No Reply
In case there is no reply, call will be transferred automatically to another predefined
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
desired number.
In such cases Customer is required to feed desired telephone number on which call
transfer is required. The facility can be activated through a written application to the
concerned DE Phones along with copy of NIC.
The customers can activate or deactivate the facility from their own telephone sets. It
is offered free of cost by PTCL.
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
A customer with this facility may inform the calling person about his non availability
at the home or office. This calling person will get an announcement or a special tone.
The facility can be availed at the cost of Rs.25 per month through a written
application to the concerned DE Phones along with copy of NIC. The customers can
activate or deactivate the facility from their own telephone sets.
3.4.6 Caller Line Identification (CLI)
CLI allows you to identify the caller before picking up the phone. The customer can
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
check obnoxious calls and can keep the complete record of all incoming / outgoing
calls with time and date to take any action. This facility can be obtained by dialing
UAN 111 465 465 and where this number is not available, by contacting the
concerned DE Phones. PTCL charges Rs.30 per month for this facility.
3.4.7 Don't disturb
Activating of this facility will stop all incoming calls for a pre determined time slot.
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
This will allow customers to be in peace if he does not want to be disturbed during
such time. The caller will get a pre-recorded message. The facility can be availed
through a written application to the concerned DE Phones along with copy of NIC.
PTCL charges Rs.25 per month for this facility. The customers can activate or
deactivate the facility from their own telephone sets.
3.4.8 Hot line
This service enables customer to be in contact just by lifting the handset and without
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Customer does not answer the ring at the first offering, subsequent rings will follow
after five minutes. You can obtain this by dialing 14.each time you dials it, One Local
call is charged at the rate of Rs.2.01.
shares. Till January 2003 PTCL had monopoly in the telecommunication industry, but
in
January 2003 the deregulation policy of Government; gave an end to the PTCL
monopoly.
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Calling Line Identification (CLI) allows you to identify the caller before picking up
the phone. For a customer to enjoy this service needs a telephone set with display
capability. CLI keeps complete record of outgoing and incoming calls with time and
date.
3.5.3.5 Internet Accessibility
Ufone is the subsidiary of PTCL. In mobile phones Ufone was the first to provide
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
internet accessibility through GPRS. One can send and receive a message through
Ufone by e-mail address.
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
CHAPTER#4
OVEREVENUE OFFICE BANNU OF PTCL
4.1 Introduction
NWFP has been divided in two regions i.e. NTR-I and NTR-II while NTR stand for
northern telecom region. Regional office Bannu comes under NTR-II. Other areas in
NTR-II are D.I.khan, revenue office, thall revenue Office, and revenue office kohat.
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Before 1992, all the exchanges of Bannu region worked under regional office D.I.
Khan NTR-II (northern telecom region-II). In 1992, a camp has been established in
Bannu which provide telecom services to the people of Bannu. In 1993, formal
revenue office has been established in Bannu.
There are four sub-divisions of revenue office Bannu which are lakki sub-division,
karak sub-division, North Waziristan sub-division, and Bannu sub-division.
There are nine exchanges which work under Bannu sub-division which are discussed
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
BNU-I (397)
BNU-II Northern
(335) Telecom Region-II
NZB (584)
Town (869)
Kakki (590)
Nurar (591)
Ghoriwala
(589)
Hawed (713)
Jehangir Lalozai (713)
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Revenue
Officer
Senior
A/C Clerk
Senior
A/C Clerk
Office
Assistant
Junior
A/C Clerk
Telephone
Operator
Naib
Qasid
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
cards are easily available throughout the country and it is easy to use it from any
PTCL digital phone. Customer has to pay neither line rent nor bill. In November 2003
PTCL launched 100 denomination prepaid calling card with advanced features.
Aasan prepaid telephony
Aasan phone is a landline prepaid telephony service, launched in May 2004. This
service works just like the other prepaid services where accounts are recharged with a
prepaid phone card. The prime objective of this service is to facilitate the customer in
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
getting a new connection with minimal documentation. Aasan cards are available in
Rs.500, 1000 and Rs.2000 denominations.
Toll Free Service (0800)
This service is available to corporate customers for their customer’s convenience. It
provides corporate customers with effective and dynamic telemarketing tool.
Telemarketing is becoming the most popular way of marketing around the world as
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
selling products and services on the phone is the most economical i.e. you reach more
customers in minimum time. Toll free numbers start with 0800. Customers can call
the company on toll free number with out any cost.
Universal Internet Number (UIN)
Due to the boom in telecom sector ISPs continue to mushroom at around the country.
UIN is a number starting with 131 used for accessing internet e.g. 13199199. UIN
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
number is assigned to each ISP by PTA. The call dialed is charged as one local call
irrespective of its duration. Internet service in Pakistan has constantly improved due
to the technological advancements.
Installation charges for UIN is Rs.20, 000 while recurring charges are received in
advance on quarter basis at Rs.3000 plus 15% GST per quarter per number. NTR-1
has shown billing of Rs.255, 000 while received Rs.96, 000.
Premium rate service (0900)
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
0900 numbers are used throughout the world to provide information via telephone at
a premium rate higher the regular call charges. In case of these calls 60% of the total
revenue goes to the company called while 40% is transferred to PTCL.
Digital Subscriber Line (DSL)
DSL stands for digital subscriber line. With the help of DSL a customer can enjoy Fax
and Internet facility without keeping their normal telephone number busy. Customer
can enjoy voice chat from telephone with high speed. It is of different band width
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
64kbps, 128, 256 and of1024kbps. PTCL does not sells this directly to the ultimate
customers but sell it to the ISPs like Paknet, Comsat, Micronet, Cybernet, Dancom
etc. PTCL charges ISPs on the basis of their customers. PTCL charges either Rs.217
per connection per month from ISPs when they give connection or 5 % of the total bill
for which ISPs charge their customer depending upon the contract signed between
PTCL and ISP. In the second case the ISP is required to send a copy of all the
customers’ bills to the PTCL revenue department. In Bannu area there are 10000
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
connection
1. Original Bill
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Oringle bill is that bill which issue first time. The total billing of bannu
division are one core, but received only 78lac the remaining become defaulter
and some of them not submit there bill in time.
2. Duplicate Bill
If the original bill is not received by the customer due to some reason then the
customer is requires to submit a complaint in revenue office Bannu. The customer
service manager fills a duplicate bill manually for the customer. The customer then
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
CHAPTER# 5
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
DEPARTMENTS OF PTCL
geographical locations.
The PTCL Head Quarters is comprised of several departments. The division is made
on the basis of function they perform. Hence it can be concluded that PTCL has
adopted the policy of functional departmentalization. The main departments of PTCL
are mentioned below.
1. Human Resource Management Dept.
2. Finance Dept.
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
3. Commercial Dept.
4. Operational Dept.
5. Technical Dept.
6. IT Dept.
7. Corporate Affairs Dept.
8. Special Projects Dept.
5.1 Human resource management
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
performance standards.
5 To meet the future challenging situations in the face of privatization and post
Finance
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Accounts
Revenue
The Finance Wing deals with the revenue matters of the company & the Accounts
Wing is responsible for proper book-keeping of the financial transactions,
commercial audit & preparation of periodic accounts of the company. The
Accounts Office of PTCL is in Lahore.
organization can’t run its business. It plays an important role in determining the
long-term objectives and evaluating the feasibility of the business. The financial
activities of PTCL have been split up into three major branches: Finance, Accounts
& Revenue. The details regarding this section will be covered in finance section
with reference to my project
2 Company section is taking both short-term and long-term view of emerging trends
of highly competitive markets as its monopoly is coming to an end.
3 It analyzes all the possible Company options, i.e. introducing new services,
adopting new technologies to maintain the leading role in the sector and preserve
its dominant position in the industry.
4 The Company likes to reiterate that it will continue to play a prominent role in
Telecom sector of Pakistan.
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
5 It considers that one of the most important aspects of the forthcoming competitive
environment is pricing of products and services.
The new paradigm would require cost-based services with thin-profit margins but
higher volumes. Inherently, PTCL services were not cost-based. There were in-
built subsidies and long distance calls, both domestic and international, were
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Manages operations of PTCL HQ, with regional offices, branches, and, subsidiaries as
well as with other corporations.
This department is engaged in the management and control of technical aspects of the
company, e.g. technical manpower, technical training, technical equipment, etc.
5.6 IT Department
This department is established to introduce new and advance technology in PTCL.
Due to IT department working system is to converted in a computerized system.
This department deal corporate level issues such as PTA, International Telecom
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Initially, Finance Department was supervised by GM but after the recent change in
management structure, Finance Department of PTCL is headed by Senior
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Executive Vice President (Finance), who is responsible for accounting and finance
functions of the organization. The Senior Executive Vice President is the head of
Accounts Department and the Vice Executive President Finance is the head of
Finance Department.
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Diagram 5.1
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
H ie r a r c h a l S t r u c t u r e o f F in a n c e D e p a r t m e n t
S E N IO R V IC E E X E C U T IV E P R E S ID E N T
E V P (A c c o u n ts ) E V P (F in a n c e ) E V P (R e v e n u e )
G M (S to re s ) G M (A c c o u n s ) G M (F in a n c e ) G M (R e v e n u e )
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Director (Recovery) 1
Revenue Officers 18
4 Generation of funds
5 Allocation of funds
5.11 Finance System of the Organization
5.11.2Budget Wing
Budgeting is the most effective instrument to exercise quality control over the
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
of accounts.
Receive and analyze budget reports.
Recommended actions designed to improve efficiency where
necessary.
Issuance of shares is the second basic source for mobilization of funds. PTCL has
issued capital in form of following two types of shares:
Authorized Share Capital
Ordinary ‘A’ Class Shares of Rs.10/- each. 111,000,000,000
The main sources of funds in PTCL are its collection of bills. Funds generated
through operations for the last five years are Rs.315,660,954 (in thousands).
5.15 EXTERNAL BORROWING
Another source of funds to meet the needs for short-term financing in
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
PTCL is external borrowing from commercial banks4. PTCL takes loans from
the following commercial banks:
A Deutsche Bank. BN AMRO Bank Citibank N.A. Faisal Bank
Muslim Commercial Bank Limited. Limited. National Bank of
Standard Chartered Grind lays Bank Pakistan Union Bank.
Limited. HBL UBL PICIC
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
CHAPTER # 6
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
SWOT ANALYSIS
PTCL is a big organization regarding all the departments including Finance,
Operations, Human resource etc. there are several & weakness of these departments,
which will be discussed as follow:
6.1 STRENGTHS
THE BIGGEST FOREIGN EXCHANGE EARNER
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
PTCL is the biggest source of foreign exchange for Pakistan. It earns a lot foreign
exchange form its international traffic.
difficult.
PTC learns billion of rupees as profit per year and has enough money in its general
reserve. It also has debit as a major source of capital. These adequate financial
resources not only enable the Company to cope with any unexpected event but no
RECRUITMENT
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
PTCL can also improve the human resources by the selection of competent person for
different departments and this can only possible by discouraging the corruption and
favoritism.
ADDITION TO THE PRODUCT LINE
Top management of Organization can make additions to its existing product line by
providing more services. In this way it can increase its revenue and customer
satisfaction. This requires market research.
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
PTCL has already captured the industry so all kind of the opportunities are for PTCL
till the end of monopoly.
6.4 THREATS;
of rupees will increase the cost of production, machinery, and almost all the
equipment,
imported from foreign countries. So exchange rate risk will affect the Profitability of
PTCL and also increase the risk of getting foreign loans in future.
GOVERNMENT LEGISLATION
Government policies can affect the performance of PTCL. Hence government policies
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
will be a real threat for PTCL if they are not in favor of PTCL business activities. This
can affect the recruiting policies of PTCL.
TURNOVER
At the end of the monopoly, competitors will enter the industry and the completion
will increase as a result of which they will offer high pays and facilities to skill-person
of the industry. This can increase the turnover of PTCL, which can create a serious
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
CHAPTER# 7
declined significantly.
2 There is no further increase in the general reserve after the year 2005.
3 Operating profit margin shows increase in trend for years 2004, 2005, 2006
but it decrease for 2007 and further decrease for year 2006.
4 Operating cost for year 2006 was higher by 23% while for the year 2007 was
5.25% higher then last year,
5 Return on equity started decreasing after privatization, while amount of
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
dividend, after decreasing in year 2006, raised in 2007 and again decreased in
2008
6 The property, plant and equipment of the company is in increasing trend
7 Debt to equity ration is increasing from 2006 to 2008.
Aside from the numerical performance indicators, PTCL took several steps to
commence the journey to bring a culture charge in the organization. This entails
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
putting greater focus on customer service and emphasizing merit, integrity and
openness in the Company’s business practices and process. So there is a hope that
numerical performance positive results in near future.
Moreover since the tele-density of mobile phones has grown a lot, so there are no
further chance of huge increase in tele-density for mobile companies.
RECOMMENDATIONS
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Keeping in view the aforementioned hurdle / problems the following are some
remedial measures, which help to create a better system.
1 This report shows that existing system is not up to the standard and must be
replacing with an efficient one.
which doesn’t only fulfill the requirement of today, but also those of future.
13 Most of the PTCL personnel are non-professional; I suggest that the competent
authority of PTCL should be appointing professionals.
14 Almost all employees of PTCL are worried about their jobs the competent
authority should immediately announce the policy of PTCL in this regard.
15 There should be effective human resource department in order to get right people
on the right job.
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
the government and semi government institutions PTCL has also excessive staff
17 than required. In order to increase the efficiency of worker job is assigned to its
caliper to develop his interest in work that increase the out put and decrease the
overall cost of organization.
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
19 There are very few programs for career development of the employees. People
working in one section or department from years are still with the same
knowledge and style of doing job. There should be proper career planning of
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
employee that not only sharpens the skills of the employee & improve its
efficiency but also results in better and improved output for the organization.
20 Some employees are working in the same department or section since they are
appointed.
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
BIBLIOGRAPHY
10 http://reality-vids.com/categories/sleeping/30/
11 http://dictionary.reference.com/browse/civilization
12 http://www.historyguide.org/ancient/ancient.html#table