Busi

nessser
vices
Q:1Gaur v ihasdeci dedt osetupadai r yf oodpr ocessinguni tinGwal i
or.Whil
ewor ki
ngonherplan,she
real
izedv er ysoont hatabusi nessent er pr i
sei sgreatl
ydependentonspeci al
izedbusiness
servi
ces. Expl ainbrieflyanyt wosuchspeci alizedbusinessser vi
ces
Q:2Namet hebankaccount
a)inwhi chexcessofapar ti
cul arlimi tget saut omat i
callytransferr
edt oaf i
xeddepositaccount
.
b)theaccountagai nstwhi chov erdraf tf acilitycanbeav ail
ed.
c)accountwhi chisbenef ial t
oencour agesmal lsavingsr egularl
y
Q:3St at
et heser vicewhi chal lowst hecust omert ogetconnect edtothebankv i
abank’swebsit
e.What
arether angeofser vi
cesof f
er edbybanksundert hecat egor yi
denti
fiedabov e.
.
Q:4Discussanyt hreeway sinwhi che- banki ngcanbeconduct ed.
Q:5Givet henameoff aci
li
tythatar egener allygivenbybankst othebusi nessfir
msformeet i
ngtheir
shorttermr equi r
ement soff unds
Q:6Rahul ’
sf atherwant stosav es1, 00, 000t odaysot hathecangi ftthemoneyt oRahul onhis
graduationday .
Whi cht ypeofdeposi tshoul dheopenwi thbank
Q:7Rohant ransferr edhiscol l
egef eeat11. 30pm f rom hisl aptop.
Howcoul dhedoso.
Q:8Gi vet wof unctionsofe- banki ng. Alsost at eitsmer i
ts.
Q:9Whyar ebankscal leddebt orsaswel lascr edit
ors?
Q:10Shenoyi sasof twar epr ofessi onal workingi nasof t
war edevelopmentcompanyl ocat edatHy derabad. He
hasasav i
ngbankaccountwi tht heStateBankofI ndi abuthehasnotopt edf ore-banking.Hisfami l
ymember s
areresi di
ngi nDel hi.Shenoy ’
sf atheraskedhi mt osendRs45, 000att heearliest.
Hisf atherhasasav i
ngbank
accountwi thPunj abNat ional Bank. Namet hemet hodShenoyshoul dadoptf orsendi ngmoney .
Q:11SagarandLakshayar ef r
iends. Sagari sabusi nessmanwhodeal sinbuy ingandsel l
ingcomput erpar ts
wher easLakshayi swor ki
ngasamanageri nICI CIBank. Sagardealswi t
hal otofcust omer sdail
yandr eceives
moneyf r
om t hem ashi st r
ansact ionsar emost l
yoncashbasi s.
Asi tbecomesdi ff
icultforhimt omanagecash
daily
,hisf r
iendLakshayadv i
sedhi mt oopenabankaccounti nICICIBank.
a)Nameandexpl ainthet y peofbankAccountwhi chwi l
l beopenedbySagari nICICIBank.
b)Whi chtwoot hert ypesofA/ C’ scanbeopenedi nbanks?
Q:12Nakul i
sr unningabusi nessofmanuf acturingi nvertor si
nDelhi.Hehasr eceivedanor derforsuppl yof20
i
nv ertorsfrom Bet terEl ectronicsi nJaipur.
Ast heamountofpay menti smor et hanRs2l akhs,Bett
erEl ectronics
decidedt ot ransfert hef undsel ectronicall
yfrom t hei rbankaccount .
a)Whi chser viceofbankhasbeenhasbeenr eferredt oint heabovepar a.
Nameandexpl ainit.
b)Alsoexpl ainany3poi nt srelat edt obenef i
tsofe- banki ngprovidedt ocustomer sbybanks.
Q:13Whi chbanki sknownas‘ ApexBankofi ndia.?
Q:14Whi cht ypeofdeposi taccountcombi nest hef eat uresofSav i
ngsBankaccountandFi xeddepositAccount ?
Q:15‘ DhanwanBank’ i
sapopul arpr ivatesect orbankof feri
ngv ari
edser vicest oi tscust omer s.It
offersmanyt y pesofbankaccount sopt ionst oit
scust omer s.Far hanbei ngabusi nessmanhas
chosent het y
peofaccounti nwhi chdeposi t
sar ethemostl iquidandt herear enol imi t
stot henumber
oft r
ansact i
onsi naday .Ont heot herhand, hismot herhasopenedat ypeofaccountwher eshecan
conv enient l
ydeposi tthemoneyshesav es.Theseaccount sprovidechequef acil
ityandof ferlotof
fl
ex i
bi l
it
yf ordeposi tsandwi thdrawal off undsf r
om t heaccountwher einhewi ll
deposi tRs1000ev ery
mont hfort henexty ears.Incont extoft heabov ecase: (a)Byquot i
ngl inesf rom t hepar agraphidentif
y
thev arioust y
pesofbankaccount sbei ngusedbyFar hanandhi sf amilymember s.(b)Descr ibebrief
ly
anyt woot hert ypesofaccount sthatar eal soof f
eredbyabankbuthav ebeenment ionedint heabov e
paragr aph.
Q:16Jayownsanev entmanagementcompanyi nJai samal arwhi chpr ov idescust omi zedfacil
it
iesto
meett heneedsoft hecust omer sandensur eamemor ableeventf orthem whet hert heyar eplanninga
wor kshop, amanagementsemi nar, mar keti
ngort rainingsessi on.Hehasast affof50per sons.
Earlierthesal aryoft hest affmember swaspai dthr oughcheques.t heempl oyeeshadt odeposittheir
chequei nt hebankandhadt owai tforaf ewday sf orchequest obecl ear ed.Butnowt hesal ar
y
reachest heiraccountont hesamedayi tselfwiththehel pofapar ti
cularbanki ngser vice.I
ncont extof
theabov ecase: (i)Whati sacheque?( ii)Howi sachequedi f
ferentf r
om abankdr af
t?( i
ii
)Namet he
banki ngser vi
cewhi chf acilit
at esthet r
ansf erofsal aryt otheempl oy eesaccountont hesameday
i
tself .
Q: 17Ov ert hey earsinternethasr ev olutionizedourl ives.Oneoft hesigni ficantut il
it
yoft hei nt
ernetis
i
nt hebanki ngsect or.I thaspav edwayf ori nnumer abl enewe-banki ngoppor t
uni t
iest ot headv antage
ofbot ht hebusi nessandt hei rcust omer s.Incont extoft heabov ecase: (a)Whati sbanki ngov er
i
nt ernetknownas?( b)St at eanyf ouradv ant agesofbanki ngov eri nt ernet .
Q: 18Br iefl
yexpl ai nNEFTasbanki ngser vice.
Q:19Akshati st heownerofacr ackermanuf actur ingbusi ness. Hehasgothi sf act or yinsur edagai nst
fir
ebuthehasnotmadeanyar rangement sr el atedt of i
resaf etydev icesbecausei ti sacost ly
affair.Thef act or ycat chesf i
re.Akshi tdoesnotdoany thingt ost opf ire.Akshi tmakesacl ai mf rom
Insur ancecompanybutI nsur ancecompanyr ef useshi scl aim. a)I dent ifyandexpl aint her elevant
princi pleofI nsur ance. .b)I dent ifyt hev al ueswhi chaccor dingt oy ouar ev iolat edbyAkshi t.
Q:20I nal lt
y pesofI nsur ance( l
ife,fire,mar ine) ,i
nsur edmusthav einsur abl eint erestbot hatt het imeof
i
nsur anceandatt het i
meofl oss. Doy ouagr ee?
Q:21I dent i
fyandexpl aint hepr incipl eofi nsur ancei nwhi chi nsur ercant akeov erthedamagedgoods.
Q:22Underwhi chpol icy ,pol i
cymoneyi spay abl eaf tert heassur edat t
ai nsacer t
ainagei n
mont hly,quar terly,halfyear lyorannual inst alment s?
Q:23RanuandManuar et wogoodf ri
ends. CanRanut akel ifeinsur ancepol icyont hel if
eofManu?
Q:24Li sttwocondi tionswhi chshoul dbesat isfiedi ncaseofl ossbyf ire.
Q:25Gi v ethenameoft hepol icywhi chi st akenbyaper sonf orhi schi l
dr ent omeett heexpensesof
theireducat ionandmar riage.
Q:26Nameanddef inet het ypeofI nsur ancewher ei ni nsur abl eint er estneednotexi stwhent hepol i
cy
i
st aken.
Q:27Li feInsur ancei nvol v esbot hpr ot ect ionandi nv est ment .
Expl ai n.
Q:16Ekantt ookamar inepol icyt ocov ert hegoodsexpor tedbyhi m. .Undert hepol icy ,
goodshav ebeen
i
nsur edagai nstdamagel ikelyt obecausedbyseawat er .Dur ingt hev oy ageahol ewascausedatt he
bot tom oft heshi p.Thr ought hishol eseawat erent er edi nt ot heshi pwhi chdmagedt hegoods
i
nsur ed.CanEkantcl ai
m compensat i
onf ort hel oss?
Q:17Ar maanget shi shousei nsur edagai nstf ireofRs10Lakhwi thi nsur erAandf orRs5Lakhwi t
h
i
nsur erB. Al ossofRs3l akhoccur red. Howmuchcompensat i
oncanhecl aimf rom AandB? Why ?
Q:18RekhaGar ment sLt dhasal oanofRs25, 00, 000t opay .
Theyar eshor toff undssot heyar et ry
ing
tof i
ndmeanst oar rangef unds. Thei rmanagersuggest edt ocl aimf rom i nsur ancecompanyagai nst
stockl ostduet of ir
ei nt hewar ehouse. Heact ual l
ymeantt hatt heycanputt heirwar ehouseonf ir
eand
claimf rom i nsur ancecompanyagai nstst ocki nsur ed. Theycanusecl aim moneyt opayt hel oan.
a)Wi ll t
hecompanyr ecei v ecl aimi fsur vey orf rom i nsur ancecompanycomest oknowt her eal cause
off i
r e.
b)Whatv aluesdi dcompanyi gnor ewhi lepl anni ngt oar rangemoneyf r
om f al secl aim.
Q:19Amanmor tgagedhi sf act oryagai nstabankl oan. Canbanki nsur et hef act oryagai nstf i
re.
Q:20Acompanyt ookf irei nsur ancepol icyf orRs5l akhs. Af terthr eemont hs, duet of ir
e,insur ed
suf f
er edal ossofRs2l akh. Howmuchmoneywi ll companygetascompensat ionandwhy ?
Q:21Thecausef orlossmustber el atedt ot hepur poseofi nsur ance. Whi chpr incipleofi nsur ancei s
relatedt othi sst atement ?
Q:22Thei nsur edmustt akecar eofhi sgoodsandot hert hings, forwhi chi nsur ancei sbei ngt akenas
hewast akingi nsur ancepol icy .
Towhi chpr inci pleofi nsur ancei st hi sr elat ed?
Q:23At ranspor tcompanyt ookanacci denti nsur ancepol icyf oral l itsv ehi cles. At ruckoft hat
companycar ryingor angesmetwi thanacci dent .Duet ot hatacci dentt her ewasnodamaget oor anges
butor angeswer eunl oadedf rom t hatt ruckandr eloadedt oanot her .Duet ot imewast edi nunl oading
andr eloading, theor angesgotspoi led. Wi l
l t
hecompanygetcompensat ionf orl ossofor angesf rom
thei nsur ancecompanyornot ?Whi chpr inci plei sr elat edwi tht hiscase? Expl aint hatpr i
nci pleof
i
nsur ance?
Q:24MrRaj ivt ookani nsur ancePol i
cyagai nsthi scarandaf tert hr eemont hshesol di ttoMr .
Kai l
ash. Thecarwasst ol enf rom out sideofMr .Kai lash’ shouse. Mr .Raj i
vmadeacl aimt oi nsur ance
company .
Hi scl aim wasr eject edont hegr oundt hatMr .Raj i
vwasnol ongerowneroft hecar ,sohehas
noi nsur ablei nt erestandhehasnof inanci al losswi t ht hel ossoft hecar .
1)WhatdoesPr inci pleofI nsur abl eI nt erestSt at e?
2)WasMr .Raj i
vr ighti nmaki ngcl ai m?
3)Whoshoul dgett hecompensat ion?
Q:25Ahusbandt ookt hel ifei nsur ancepol icyofhi swi fe. Af t
eroney eart hecoupl egotdi vor cedand
l
at eronaf tert woy earst hewi fedi ed. Wi l
lhusbandgetcompensat ionf rom t hei nsur ancecompany ?
Q:26Af act oryownert ookaf ireinsur ancepol icyf orhi sf actor ywi thouti nf ormi ngt hei nsur ance
companyt hather ecei vednot icef rom el ect ri
citydepar tmentt ogett hewi ringoft hef act ory
repai red.Af tersi xmont hsoft akingpol i
cyt hef actor ycaughtf ireduet of aul tywi ri
ng. Wi llthef actor y
ownergetcompensat ionf ort hel ossduet of ire?Whi chpr i
nci pleofi nsur ancei sr elatedwi tht his
case? Expl ain.
Q:27Vi mal gothi sf actor yi nsur edf orRs1cr oreandl at ersuf feredal ossofRs20l ac.Hegotf ull
compensat i
onofRs20Lacf rom t hei nsurancecompanyandl at ersol dsomehal f-bur ntgoodsf orRs
50,000. Whohast her ightov ert hesal epr oceedsandwhy ?.
Q:37Makeadi f
ferencebet weenl ife,fireandmar inei nsur anceont hebasi sof :
1)El ement
2)Dur at i
on
3)LossMeasur ement
Q:38Shubham hast akenal oanf rom Saur abhagai nstt hesecur ityofhi sf act ory.CanSaur abht akea
fir
ei nsur ancepol icyoft hatf actor y?
Q:39Thei nsur edshoul dnotbeal lowedt omakeanypr of itbysel lingt hedamagedpr oper tyori ncase
ofl ostpr oper tybei ngr ecov er ed.Whi chpr incipleofi nsur anceensur est his?
Q:40Gaur itookani nsur ancepol icyf orherhomewi thoutdi scl osi ngt hatt hehomei sbei ngusedt o
houseacat eringbusi ness.Af terf ew mont hsagascy linderexpl osi on, causedmaj ordamaget oher
proper ty.Consequent ly,shef iledacl aim agai nstt hei nsur ancecompanyf orcompensat ionofl oss.On
i
nv est igat i
ngt hemat ter, thei nsur ancecompany , discov er edaboutt hecommer cial useoft hehome
andr eusedt opayanycl aims.I dent ifyandexpl aint hepr i
nci pleofi nsur ancewhi chhasbeenv iolated
i
nt heabov ecase
Q:41Aj i
tist heowneroft het axi cabandheget sitinsur edbecausehei sget tingi ncomef rom i t.Buti f
hesel lsit
, hewi l
lnothav eanyconcer nleftint hatt axi cab.I dent ifyandexpl aint hepr i
nci pleof
i
nsur ancewhi chi sappl icabl ei nt heabov ecase.
Q:42Jeev ani nsur eshi spr oper tywor thRs10cr orewi tht woi nsur ers. AI GLt d.anMet lifeLt d.f orRs6
cror eandRs4cr ore,respect ively.Duet oanear thquat e, theact ual damagecausedt oJeev an’ s
proper tyiswor t
hRs3cr ore.Hef il
edacl aimf orRs3cr or eagai nsteachoft hei nsur ancecompani es.
Ident ifyandexpl aint hepr inci pleofi nsurancewhi chhasbeenv iolat edi nt heabov ecase.
Q:43Acar goshi pwasi nsur edagai nstper ilsofseat hr oughamar inei nsur ance. Whi let he
consi gnmentwasbei ngl oadedont ot heshi psomer atsal socr epedal ong.Dur ingt hev oy age, the
ratsmadehi l
esi nt heshi p.Consequent ly,theseawat erent er edi nt ot heshi pandt hecar gowas
damaged.Acl aim agai nstl osswasf i
ledandwasdul yaompensat edbyt hei nsur ancecompany .14
Sur inderchauhanhadpur chasedabusf orRs40, 00, 000t obeusedasapr i
v ateser v i
cev ehi cle.I twas
i
nsur edunderacompr ehensi v einsur ancei nsur ancepol icyi ssuedbyani nsur ancecompany .Thebus
metwi thanacci dent, forwhi chinsur ancewascl aimed.Thei nsur ancecompanyappoi ntedi ts
sur vey or,whoassessedt hel ossatRs100, 500andt hi samountwaspai dt osur inderChauhan.I dent if
y
andexpl aint hepr i
ncipl eofi nsur ancewhi chi sappl icabl ei nt heabov ecase.
Q:44Sal il
getshi sgodowni nsur edwor thRs8, 00,000f rom threeInsur anceCompani esX- Rs2Lakh, Y–Rs4
Lakh,ZRs2Lakh. Ther ewasal ossduet of i
reamount ingtoRs2, 00,000. HowmuchcanSal ilclaimf rom X,Y,
Z
andunderwhi chPr i
ncipleofI nsur ance.
Q:45Shenoyt ookani nsur ancepol icyforhi scar.Withinay earhesol dt hecart ohi snephewAgam. Thecargot
stol
en.Shenoyf il
edani nsurancecl aim onI nsurancecompany .Companyr ef usedt hecl ai m,say ingthatShenoyis
nottheowneroft hecar .
Identifythepr incipleont hebasi sofwhi chcompanyr efusedt hecl aim.
Q:46Whyi slifeinsur anceconsi der edasacont r
actofassur ance.
Q:47Lifei sfullofuncer taini
tiesandt ost ressupont hei mpor t
anceofi nsurance, Bajaj Alli
anzLi feInsurancehas
carr
iedoutani nsur anceawar enessr oadshowcal led‘JanJagar i
ti’acr ossdi fferentrur al l
ocat i
onsof
Mahar ashtra,GoaandGuj arat.Subr atMohant y,
headofmar keti
ng,Baj aj All
ianzLi f
eInsur ance, saidt hiswasa
campai gnwher einav ehicleequi ppedwi thser vi
cesuppor tmat erialsandr epr esentativ esgoesoutt oplaces
andagr oupofar tistsper form ast reetpl ayinthel ocal l
anguage. Thel ocal peopl ewer emadeawar ethaton
paymentofasmal lperiodicpay ment ,alargepossi bleriskcanbecov ered.Insur ancecannotst opt hehappening
ofar i
skorev entbutcancompensat eforlossesar i
singoutofi t
.Alsot helossi sshar edbyal lper sonsexposed
toit
.
a)Theabov eparahi ghl
ightscertainfuncti
onsofinsurance.Identif
yt hem byquot inglines.
Alsonameandexpl ainanyot herfuncti
onofinsurancenothi ghl i
ghtedabov e.
Q:48Af i
rm getsit
sgoodsi nsuredagainsttheperi
lsoff i
rewi thoutinf ormingtheinsur ancecompanyaboutt he
ful
ldetai
lsofthegoodsst oredinitsgodown.Thisledt heinsur ancecompanyt oassessl owerdegreeofr i
sk
andchargelowerf i
reinsurancepr emium thoughthef i
rm wasunderdut ytodiscl
oset hatmat eri
alsst or
edalso
i
ncludedpetrol
eum pr oductswhi chareexposedt ohigherdegr eeofr i
sk.Af t
erfir
e, t
hef ir
mf i
ledacl aim whi
ch
wasr ef
usedbyt heinsurancecompany .aI
denti
fythepr i
ncipleofi nsur anceviol
atedbyt hecompany .bDoy ou
feelt
hattheinsurancecont ractisval
id?cI st
heinsurancecompanyj ustif
iedinrefusingt hecl
aim?
Q: 49Namet wocat egor iesofcommuni cat i
onser vices.
Q: 50Namet hepost alfaci l
ity
a) wher eiti sensur edt hatt hemai lisdel i
ver edt ot headdr esseeot herwiseitshoul dcomebackt ot he
sender .
b)whi chact sasapr ooft hatsenderhassentt hemai l
.
c)wher emai lr eachest headdr esseeasf astaspossi ble
d)i nv ol
vesdel iver yofl etters,document sandsmal lparcelsf rom onepl acet oanot hert hroughpr ivat
e
opr ators.
Q: 51Ase- mailsandSMSesbecomet heor deroft heday ,t
hePost al Departmenti sgoi nghi -t
echbygeo
-taggi ngt hepostof f
icesandpr ovidet imeboundandguar anteedmai ldeli
veryofl etters,i
mpor t
ant
document setc.
a)Quot et hel inet oshowt hepost al ser v i
ceof feredbyt hepostof f
ice.
b)Al soexpl ainanyt woot herpost alser vicespr ov i
dedbypostof f
ices.
Q: 52Radhast ay si nKashi pur ,acityofUdham Si nghNagardDi str
ict,i
nt heIndianst ateofUt t
arakhand
.Sheseesaj obadv ertisementi nthenewspaperanddeci dest oappl ytoappl yforthesamet hrough
post .Herf atheradv i
seshert osendt heappl icat i
ont hroughr egi steredposti nsteadofanor dinarymai l
.
Incont extoft heabov ecase: (a)Howi sr egi st eredpostdi fferentf rom anor dinarymai l?(b)Expl ain
br i
eflyanyt woot herpost al ser vi
cesav ai
labl ei nourcount ry.
Q: 53I ndianPost al Depar tmenti snomor eadepar tmentr elatedt osendi nglettersthrough
post .Comment .
Q: 54Nameanyt hreef inanci alfacili
tiespr ov idedbypostof fi
ces.
Q: 55Expl ainthef ivet ypesoft elecom ser v ices
Q: 56Namet wocompani est hatof ferDTHser v icesi nourcount r
y
Q: 57Nameasat elli
tebasedcommuni cationser vi
ce.
Q: 58Tat aSkyi sadi rectbr aodcastsat elli
tet elev isionpr ovideri nIndia.Itwasi ncorpor atedi nthey ear
2004.Tat aSkyi saj ointv ent urebet weent heTat aGr oupand21stCent uryFox.I tspr i
mar y
compet i
torsi nt hissegmentar eAi rtel Digital TV, SunDi rect,Rel i
ance. Incontextoft heabov ecase: (
a)
Ident ifythet ypeofser v i
cei sbei ngpr ov i
dedbyTat aSky .(b)Expl ainbriefl
yanyt woot hert el
ecom
ser vicesav ai
labl einourcount ry.
Q: 59Namet hegov ernmentagencyt hatpr ov idespost alservicesi nourcount r
y .
Q:60Rajeevt ookamar inepol i
cyfrom TheeStarGeneralI
nsuranceCompany.Underthi
spoli
cygoodshave
beeninsuredagainstdamagel i
kelytobecausedbyseawat er
.Dur i
ngthev
oyage,aholewascausedatt
he
bott
om oft heshipandt hrought hehole,
seawaterenteredi
ntotheship.Asaresul
t,t
hegoodsinsur
edwere
damagedandRaj eevsufferedal oss.
a)CanRajeevclaim compensat ionforthedamagefrom theinsurancecompany?
b)I
fyes,whi chpr
incipl
eofi nsuranceisappl
icabl
e?
Q:70Li f
eisf ul
l ofuncer t
ainiti
esandt ost ressupont hei mpor tanceofinsur ance,Baj
aj All
ianzLi f
e
Insurancehascar r
iedoutni nsuranceawar enessroadshowcal ledJanJagr it
iacrossdi f
ferentrural
l
ocat i
onsofMahar ashtra,GoaandGuj arat .SubratMohant y,headofmar ket i
ng, baj
aj All
ianzLi f
e
Insurance,saidt hi
swasacampai gnwher einav ehicleequi ppedwi thservicesuppor tmat erialsand
representati
vesgoesoutt oplacesandagr oupofar ti
stsper form astreetpl ayinthelocal
l
anguage. Thel ocal peoplewer emadeawar ethatonpay mentofasmal lper i
odicpay ment ,alarge
possibleriskcanbecov ered.Insurancecannotst opt hehappeni ngofar iskorev entbutcan
compensat eforlossesar isingoutofi t
.Also, thelossi sshar edbyal lt
heper sonsexposedt oit.
a)Theabov epar ahighlightscertai
nf unct ionsofi nsurance.Identi
fythem andquot et hel i
nesfrom
theabov epar athatdenot ethesef unct i
ons.
b)Al sonameandexpl ainanyot herfunct i
onofi nsurancewhi chisnothi ghli
ghtedi ntheabov e
par
a.