Carlos; fine thank God Carlos; tell me a little how the process of quality management will in your company's flowers Lety; clear that if, at this time I have been working hard in the implementation and improvement of the quality by means of safety standards in the operational areas of the company's flower, specifically cutting and harvesting of the same staff. Carlos; interesting that I've been thinking about creating my own flower company, I've been needing information in connection. Lety; has my support, keep in mind that you need to start a process of management in your company as I have been running with the staff that you mentioned. Carlos; and that is a management process? And how you are implementing it? Lety; A Management process is a set of activities that interact with the aim of transforming elements that come in and out for the satisfaction of customers. And I have implemented it in several rules which must be fully complied with in the company and in the area that I told you about. Carlos; and why you’re implementing it in the cutting area? Lety; because of the cutting area starts the good quality of the product in this case the flower to be exported to the outside, is the primordial base to leave well of the company with all the maximum quality. Carlos; I like the subject, besides I have read books about the theme of flowers, it is impressive the varieties that there are. Lety ; well, one of the primary rules regarding the safety of the operator is to use his uniform very well with his waterproof vest and pants, and his gloves in order not to be cut at the moment of having the flower in his hands, another is to have an average weight when loading the product in order not to have future inconveniences with the postures, another is to inform in time any novelty that presents itself at the moment of cutting the flower as they are; to cut off the hand, a foot, sliding, those are some very noticeable flaws that can be prevented in time. Carlos; if you don’t put it into practice the others won’t. Lety; of course if, if you want to accompany me in this welcome process, it is more help you to run your project of creating your own company. Carlos; if I have time right now I will accompany you, otherwise I will go to not take up more time, I think it has been very clear to me the management process that you are carrying out, I hope everything will turn out very well for you. I leave you many thanks for your valuable information, we’re talking. Lety; thank you very much for listening to myself