ENTERPRISE SERVICE ASSURANCE MANAGEMENT (ESAM)

SMART/SUBS AND AFFILIATES/ VIP ACCOUNTS

ESCALATION LIST 2017
Gene S. De Guzman (Gene)
Office: 2-5358205
LEVEL 6 Mobile 0918-9054341
gsdeguzman@pldt.com.ph

Rogelio E. Bate (Rodger)

LEVEL 5 Office: 2-5840476
Mobile 0918-9189245
rebate@pldt.com.ph
Ednado Q. Bautista
(Edong)
LEVEL 4 Mobile 0918-9196861
eqbautista@pldt.com.ph
Randy R. Bagaman

Mobile 0905-2086815
rrbagaman@pldt.com.ph
LEVEL 3
Carmen Maria Q. Dalupang
(Chu)

Mobile 0939-9157200
cqdalupang@pldt.com.ph

LEVEL 2 corpcust-c@pldt.com.ph

Enterprise Service Desk

• TROUBLE REPORTING
• TICKET CREATION
Service Desk
 177 (Using PLDT Landline)
LEVEL 1  1 800 1 888 5656 (Domestic toll-free for other PTCs)
 *177 (Using Smart and Talk and Text Cell Phone)
 02-6882701-02 (Using Other Carrier Lines)
 Enterprise 177 (Mobile Application available in Iphone and Android)
 PLDT TXtpress 77177 (PLDT177 HELP and send to 77177)
alphacare@pldt.com.ph