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Flow of the workshop:

Introduction and Ice-breaker – 30-40 minutes (10.15)

Expectations from this workshop (10.30)

Quiz and answers (11.15)

Importance of business communication (11.40)

The 7Cs of communication – for mails (12)

1. COMPLETE (12-1.30)
2. CATEGORIZED
3. CLEAR

Tone of the mail

Mails (all 5 mails)

Session shaker (3-3.10)

4. CONCISE (3.10-4.10)
5. COURTEOUS
6. CATEGORICAL
7. CORRECT

Mails (4.10-4-50)

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