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Updated: 24 Nov 2016 Product/Version: OfficeScan 10.6 , Platform: N/A N/A,

SUMMARY

Learn about the recommended files and directories that OfficeScan needs to exclude in the
Microsoft Windows Server Update Services (WSUS) and SMS platforms.

DETAILS
Do the following:

1. Apply the latest Microsoft Service Packs, updates, and other required updates before
installing OfficeScan.

2. Configure the exclusion using these steps:

a. Log on to the OfficeScan management console.

b. Go to Networked Computers > Client Management > Settings > Real-time Scan Settings
> Target.

c. Under Scan Exclusion, enable the following options: Need Help?

• Enable scan exclusion

• Apply scan exclusion settings to all scan types

d. Add the following directories, files, and folders in their appropriate boxes:

• Scan Exclusion List (Directories)

• Scan Exclusion List (Files)

• Scan Exclusion List (File Extensions)

3. For the Windows Software Update Services (WSUS) server, exclude the following:

• Drive:\MSSQL$WSUS

• Drive:\WSUS

Where "Drive" is the drive letter where you installed Windows Software Update Services server.
 You can refer to this Microsoft article for additional information: Multiple symptoms occur if
an antivirus scan occurs while the Wsusscan.cab file or the Wsusscn2.cab file is copied
(http://support.microsoft.com/kb/900638).

4. For the Systems Management Server (SMS), exclude the following folders:

• SMS\Inboxes

• SMS_CCM\ServiceData

For more details, check this Microsoft article: Antivirus programs may contribute to file
backlogs in SMS 2.0 and in SMS 2003 (http://support.microsoft.com/kb/327453).

If you encounter any issues, contact Trend Micro Technical Support (/contact-support).

Rating:
11 found this helpful

Category:
Configure; Troubleshoot; Deploy

Solution Id:
1057623

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