GOVERNMENT OF THE TURKS AND CAICOS ISLANDS

Government House
Grand Turk
Telephone: (649) 941 – 2801
Fax: (649) 946 – 1648

REQUEST FOR PROPOSAL RFP-RCU2012Q2/1

FOR THE PROVISION OF INFORMATION TECHNOLOGY SERVICES

TO CUSTOMIZE SIGTAS FOR VALUE ADDED TAX (VAT)
IMPLEMENTATION

PREPARED BY: COMPUTER INFORMATION TECHNOLOGY UNIT (CITU)

June 25, 2012

 RFP – IT Services to Customize SIGTAS for VAT 2012

Table of Contents
1 Introduction ...................................................................................................................................................................................... 2
1.1 Background and Project Description ........................................................................................................................................ 2
1.2 Objective and Scope of Engagement ........................................................................................................................................ 2
1.3 Bidder Responsibilities ............................................................................................................................................................. 2
2 Terms and Conditions ....................................................................................................................................................................... 3
2.1 General ..................................................................................................................................................................................... 3
2.2 Eligibility ................................................................................................................................................................................... 3
2.3 Format of Offers ....................................................................................................................................................................... 3
2.4 Amendment to RFP .................................................................................................................................................................. 4
3 Evaluation Process ............................................................................................................................................................................ 4
3.1 Clarification of Proposal ........................................................................................................................................................... 4
3.2 Preliminary Examination of Proposals ...................................................................................................................................... 4
3.3 Overall Evaluation Process ....................................................................................................................................................... 5
3.4 Deadlines .................................................................................................................................................................................. 6
3.5 General Specification................................................................................................................................................................ 6
3.6 Submission Date ....................................................................................................................................................................... 6
3.7 Submission Deadline ................................................................................................................................................................ 6
4 Overview of the Current System ....................................................................................................................................................... 7
4.1 Current System Environment and Architecture ....................................................................................................................... 7
4.2 Current Utilisation .................................................................................................................................................................... 7
5 Overview of the Proposed System .................................................................................................................................................... 8
5.1 Proposed System Architecture ................................................................................................................................................. 8
5.2 Proposed Utilisation ................................................................................................................................................................. 9
6 Functional Requirements Specifications ......................................................................................................................................... 10
7 Other Deliverables .......................................................................................................................................................................... 12
7.1 Implementation Plan .............................................................................................................................................................. 12
7.2 Source Code............................................................................................................................................................................ 12
7.3 Ownership .............................................................................................................................................................................. 12
7.4 Warranty period ..................................................................................................................................................................... 12
7.5 Licensing, Maintenance and Support Cost ............................................................................................................................. 12
7.6 Development Team ................................................................................................................................................................ 12
8 Pricing .............................................................................................................................................................................................. 12
9 Acceptance Criteria ......................................................................................................................................................................... 13
10 Appendices ................................................................................................................................................................................. 13

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 RFP – IT Services to Customize SIGTAS for VAT 2012

1 Introduction

1.1 Background and Project Description

The Standard Integrated Government Tax Administration System (SIGTAS) is an integrated information system that
enables governments to automate the administration of taxes and licences. This software was designed to meet the
needs of developing countries. In particular SIGTAS was customised to meet the specific Turks and Caicos Island
Government (TCIG) need for increasing control over state revenue.

As stated in the Value Added Tax (VAT) Green Paper: The current TCIG indirect tax regime incorporates unnecessary
inefficiencies and inequities that contribute to high cost of conducting business and deter investment, economic growth
and development. As such, TCIG has embarked on a mission to implement VAT. The proposed tax measures are
expected to raise 2.3% of the GDP Revenue. The proposed VAT should be seen as an opportunity to completely reform
the existing tax regime. It is envisioned that it will simplify and improve the efficiency in the tax system thereby
encouraging voluntary compliance amongst taxpayers.

Information Technology services are now required to customise TCI-SIGTAS for the successful implementation of VAT.
SIGTAS version 1.15.2 was previously customised to meet the specific needs of the TCIG, hence the use of the term “TCI-
SIGTAS” throughout this document. This engagement may or may not include upgrading the current version of TCI-
SIGTAS operating with Oracle Forms 6i, and Oracle 10g Release 4 database. At the end of this exercise, a bidder will be
selected to provide these services.

1.2 Objective and Scope of Engagement

The objective of this RFP is to provide the TCIG with a proposal to customise and implement SIGTAS for VAT. The scope
of the engagement is:

1. To confirm functional requirement specifications

2. To provide programming and unit testing
3. Quality Assurance Testing
4. To provide training support
5. To install the newly customised software
6. To provide post implementation support

The following are not in the scope of the engagement:

1. Requirements Gathering, Analysis and Design

2. Training and training material
3. User Acceptance Testing
4. Business Process Reengineering (BPR), including the new Operational Procedure Diagrams for the VAT and
instruction sheets

1.3 Bidder Responsibilities

The Bidder is responsible for:

 Meeting the specific terms and conditions as well as requirements specifications of the RFP
 Being actively involved in the installation and support of the solution provided
 Providing after-sales service as required
 Being required to assume full responsibility for all products, services, and warranties offered in its RFP proposal
whether or not the services are provided by the Bidder or its subcontractors or suppliers. Further, the TCIG will

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 RFP – IT Services to Customize SIGTAS for VAT 2012

consider the Bidder to be the sole point of contact with regard to contractual matters. The TCIG will require the
selected Bidder to coordinate all aspects of the planning, installation and service coordination to the TCIG as
part of the process.

2 Terms and Conditions

2.1 General
This section provides information about the process and timetable for the submission of proposals and specifies the
required format of proposals:

1. All submitted responses will be held in confidence and considered proprietary. The information contained in this
document is proprietary to TCIG and no use of this document or the information contained within is to be made
to anyone with the exception being where so required by law.
2. Sections 5.0 – 7.0 set out the requirements to be met by the prospective bidder.
3. Please note that although the following reflects intent to purchase and install the specified services, it in no way
commits the Purchaser, to any purchase.

2.2 Eligibility
To establish eligibility all Bidders invited to bid must comply with the following criteria:

1. Bid response must include a response to all the requirements outlined in Sections 5.0, 6.0 and 7.0 of this RFP.
2. Inclusion (in the Bid) of a statement, signed by the Bidder or person(s) duly authorized to bind the bidder to the
contract, indicating that the terms and conditions of purchase have been accepted.
3. Bidder must comply with local business regulatory requirements.

2.3 Format of Offers

1. All prices must be quoted in US Dollars including any applicable taxes or license fees etc. applicable.
2. All quotations must be valid for at least one hundred and twenty (120) days from the date of submission of the
RFP.
3. Bidders must return a copy of the Terms and Conditions section (Section 2.0) of this RFP as part of their
Response, with all pages signed by a duly authorized person, showing acceptance of all Terms and Conditions.
Failure to comply will result in the Bid being deemed non-responsive.
4. Offers must be submitted in triplicate (one original and two copies), clearly marking each “Original Bid” and
“Copy of Bid” as appropriate. In the event of any discrepancy between them, the original shall govern.
5. All proposals must contain a table of contents and conform to the following format:
a. Tab 1. Letter of Transmittal – The RFP proposals must be signed (original signature) by an official
authorized to bind the Bidder to its provisions. The letter of transmittal shall include the name, address,
and telephone number of the person to be contacted along with others who are authorized to represent
the company in dealing with the RFP. The letter should also include an expression of the responder's
understanding of the services desired and its ability, including CVs of resources and past working
experience with SIGTAS, to meet the requirements of this RFP.
b. Tab 2. Executive Summary – An overview of the Bidder’s solution. Include a description of all proposed
services and additional service categories as required.

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 RFP – IT Services to Customize SIGTAS for VAT 2012

c. Tab 3. General Requirements – Bidders acknowledgement of the terms and conditions of this RFP,
sections 2.0 – 3.0.
d. Tab 4. Statement of Work - Bidder’s response to Sections 5.0 – 7.0 and Appendix A of this RFP.
e. Tab 5. Additional Response Requirements – Bidder’s response for any alternate proposal or other
information.
f. Tab 6. Attachments – Any attachments or other documentation being supplied by bidder.

2.4 Amendment to RFP

1. At any time prior to the deadline for submission of the proposal, the Purchaser may, for any reason, whether at
its own initiative or in any response to a question raised by a prospective Bidder, modify the RFP by amendment.
2. Any amendments to the RFP will be notified in writing by fax or email to all prospective bidders on the same day
and will be binding on them.
3. In order to allow prospective bidders reasonable time in which to take an amendment into account in preparing
their proposal, the Purchaser may, at its discretion, extend the deadline for the submission of proposals.

3 Evaluation Process
This section describes the approach that the TCIG will adopt during the evaluation of the proposals and the level of input
that the bidder will be expected to provide during this period. This section also identifies the evaluation timetable and
describes the process for awarding a contract.

3.1 Clarification of Proposal

To assist in the examination, evaluation and comparison of proposals, the Purchaser may, at its discretion, ask bidders to
clarify their proposals. Request for Clarification and the response shall be sent by fax or email. No change in the price or
substance of the proposal will be sought, offered or permitted. All contact between the Purchaser and the Bidder during
this period must be through their respective authorized representative(s) and the Bidder should ensure that appropriate
staff is available to respond to any request for clarification or questions. All input provided by the Bidder during the
evaluation will be at the Bidder’s own cost.

3.2 Preliminary Examination of Proposals

All offers that comply with instructions given in this document will be ranked according to whether each bid is
substantially responsive to the Bidding Document (including any amendments thereto).

3.2.1 Responsiveness to the RFP

1. A proposal is considered to be substantially responsive if it conforms to all the terms and conditions of the
Bidding Document without any material deviations. The Purchaser’s determination of the Bidding Document’s
responsiveness shall be based on the contents of the Bidding Document itself, including all eligibility
requirements and all requirements of any mandatory specifications, without recourse to extrinsic evidence.
2. Prior to detailed evaluation, the Purchaser will determine the substantial responsiveness of each proposal to the
conditions set out in this RFP.
3. Any proposal determined as substantially non-responsive will be rejected by the Purchaser and may not
subsequently be made responsive by the Bidder by correction of the non-conformity.

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 RFP – IT Services to Customize SIGTAS for VAT 2012

3.3 Overall Evaluation Process

The Bidders’ proposals shall be evaluated in two phases. A preliminary evaluation that shall entail an examination of the
bid document to determine adherence to the eligibility requirements outlined in Section 2.2 of this document. Only bids
which satisfy the eligibility requirements will be short-listed for detailed evaluation in the second phase. The bids that
do not satisfy the eligibility requirements will be deemed as non-responsive and will be disqualified.

3.3.1 Detailed Evaluation

In this phase of the selection process, the Purchaser shall compare and evaluate all substantially responsive, short-listed
bids on the following basis:

1. The determination shall be based on the Bidder’s fulfilment of all the mandatory requirements of the RFP.
These are:
a. Functional Requirements Specifications
b. Methodology
c. Pricing
2. Short-listed bids that do not match all of the mandatory requirements of the RFP shall be deemed non-
responsive and will be rejected by the Purchaser. Such bids may not subsequently be made responsive by the
Bidder by correction of the non-conformity.
3. Short-listed bids will be examined to determine whether they are complete, free from any computational errors
and whether the quotations are generally in order.
4. If the successful Bidder with the most cost-effective solution (that is, the bid that is substantially responsive and
has the lowest overall price) refuses to accept the correction of errors, that bid shall be disqualified. In the
event of disqualification of the bid, the Purchaser shall proceed to the next most cost-effective solution and
follow the same procedure as above.
5. The Bidder should note this schedule and make preparatory arrangements to ensure that the Bidder is available
to assist the Purchaser during the evaluation process. All contact between the Bidder and the Purchaser during
the evaluation period should be initiated by the Purchaser. Any unsolicited contact initiated by the Bidder during
this period may be construed as an attempt to influence the Purchaser’s evaluation and may result in the
Bidder’s proposal being rejected.

3.3.2 Award of Contract

1. Subject to the assessment of the proposals, the Purchaser will award the contract to the Bidder whose proposal
has been determined to be substantially responsive and has the lowest overall price. The successful Bidder shall
be contacted for further negotiations.
2. The Purchaser does not bind itself to accept the lowest priced proposal nor to assign any reason for the
rejection of any proposal nor to purchase the whole of the solution specified or part thereof.
3. The Purchaser reserves the right to annul the bidding process and reject all proposals at any time prior to award
of the contract, without thereby incurring any liability to the affected Bidder(s) on the grounds for the
Purchaser’s actions.
4. Prior to the expiration of the period of proposal’s validity, the Purchaser will notify the successful Bidder in
writing that their proposal has been accepted and that the Purchaser wishes to negotiate details of the contract
in accordance with the objectives of this RFP, specified in Section 1.2.
5. Until a formal contract is prepared and executed, the notification of award shall constitute a binding contract.
6. Upon establishing and executing the formal contract, the Purchaser shall notify all other Bidders of the results of
the bidding process.

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 RFP – IT Services to Customize SIGTAS for VAT 2012

7. The TCIG reserves the right to terminate its contract by written notice if the selected bidder fails to meet the
terms and conditions of the contract. Bidders should clearly state early termination terms and conditions.
8. On the conclusion of contract negotiations, a project plan shall be submitted by the bidder prior to any work
commencing on the project outlining the timelines for project execution and completion.

3.4 Deadlines
Please note that the commitment for meeting delivery deadlines remains the sole responsibility of the Bidder.

3.5 General Specification

1. All clarifications regarding this request for proposal should be submitted in writing via email by Monday,
September 17, 2012 and directed to:

Mr. Lorenzo Grant

Email: legrant@gov.tc

3.6 Submission Date

The offer must be received by the deadline stated below.

1. The proposal should be submitted on Monday, September 24, 2012 at 2:00 PM local time.
2. Offers must be submitted to:

Chairman of the Tender Board

N. J. S. Francis Building
Pond Street
Grand Turk
Turks and Caicos Islands

3. Offer should be marked as follows:

RFP-RCU2012Q2/1 – Provision of Information Technology Services to Customize SIGTAS for Value

Added Tax (Vat) Implementation Project
Chairman of the Tender Board
N. J. S. Francis Building
Pond Street
Grand Turk
Turks and Caicos Islands

3.7 Submission Deadline

The TCIG may, at its discretion, extend the deadline for the submission of the proposal by notifying the Bidder by fax or
email. In this event, all the rights and obligations of TCIG and the Bidder previously subject to the deadline will
thereafter be subject to the deadline as extended.

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 RFP – IT Services to Customize SIGTAS for VAT 2012

4 Overview of the Current System

The section of the document presents an overview of the current system environment, architecture and utilisation of
SIGTAS.

4.1 Current System Environment and Architecture

Figure 4.1.1 – Current system environment and architecture

SIGTAS Client Application SIGTAS Database Server

Leased Line

 Oracle Forms 6i  Oracle 10g Release 4

Client Tier Database Tier

The current 2-Tiered client-server system architecture features a thick client with direct database access. TCIG is
currently operating SIGTAS version 1.15.2. The version of Oracle Forms is 6i and the Oracle 10g Release 4 is the database
version. Real time, table level replication takes place between server located in Providenciales and the server located in
Grand Turk.

4.2 Current Utilisation

As shown in the figure 4.2.1 below, SIGTAS is currently being used by various Ministries Departments and Agencies
located in several of the islands. Examples of these Ministries Departments and Agencies include Revenue Control Unit,
Customs, Treasury, and Road Safety Unit.

SIGTAS interfaces with SmartStream to send and receive transaction data. Data is extracted from SIGTAS daily for
uploading into SmartStream to update relevant accounts. Tax head transaction data from SmartStream is manually
uploaded to SIGTAS.

Definition: SmartStream is a recognised leader in financial transaction management solutions that enables firms to overcome their
post trade processing issues through increased automation.

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 RFP – IT Services to Customize SIGTAS for VAT 2012

Figure 4.2.1 – Current utilisation of SIGTAS

5 Overview of the Proposed System

The section of the document presents an overview of the proposed utilisation, system environment and architecture of
the proposed system.

5.1 Proposed System Architecture

Figure 5.1.1 – Proposed system architecture

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 RFP – IT Services to Customize SIGTAS for VAT 2012

As shown in figure 5.1.1 above the proposed solution should feature a move from the current thick-client model to a
thin-client model. This move is in keeping with the TCIG Central Information Technology Unit Strategic Plan to allow all
end user systems to be centrally managed and software deployed on a central server location as opposed to installed on
each individual system.

5.2 Proposed Utilisation

Figure 5.2.1 – Proposed utilisation of SIGTAS

As shown in the figure 5.2.1 above, SIGTAS will continue to be used by various Ministries Departments and Agencies in
TCIG. SIGTAS will also continue to interface with SmartStream to send and receive transaction data.

VAT will replace a range of existing taxes including Hotel/Restaurant Accommodation Tax, Communications Tax, Vehicle
Hire Stamp Duty, Insurance Premiums, Bank Charges and Carbon Tax.

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6 Functional Requirements Specifications
The list of functions required includes, but is not limited to, those presented in the following table.

Table 1: Summary of functional requirements

Sub Module Function Short Description

1. Taxpayer Tax 1.1. Register Taxpayer for Tax Type Allows user to register taxpayer for tax type. This should include a defined
Type Registration interface to externally created TINs.
1.2. Suspend Taxpayer Tax Type Registration Allows user to suspend taxpayer tax type registration.
1.3. Re-Activate Taxpayer Tax Type Registration Allows user to re-activate taxpayer tax type registration.
1.4. De-Register Taxpayer Tax Type Registration Allows user to de-register taxpayer tax type registration.
1.5. Re-Register Taxpayer Tax Type Registration Allows user to re-register taxpayer tax type registration.
1.6. Query/Print Taxpayer Tax Type Report Allows user to query/print taxpayer tax type reports. These reports include: Tax
Type Registration Certificate, Taxpayer Tax Type Registration List, Notices For
Taxpayer Tax Type Suspension, Re-Activation, De-Registration, Re-Registration.
2. Tax Returns 2.1. Create/Submit Tax Return Allows user to create/submit tax return. This is to include fact of filing.
Processing 2.2. View Tax Return Allows user to view tax return.
2.3. Process Tax Return Allows user to process tax return.
2.4. Calculate Penalties and Interest Allows user to calculate penalties and interest due against tax return.
2.5. Query/Print Tax Return Report Allows user to query/print tax return report. These reports include: Taxpayer
Tax Return Form, Tax Filing History.
3. Tax Refunds 3.1. Create/Submit Tax Refund Claim Allows user to create/submit tax refund claim.
Processing 3.2. View Tax Refund Claim Allows user to view tax refund claim.
3.3. Manage Tax Refund Allows user to manage tax refund. Management will include process to
authorise, or reject refund claim.
3.4. Process Tax Refund Allows user to process tax refund.
3.5. Calculate Penalties and Interest Allows user to calculate penalties and interest due against tax refund claim.
3.6. Query/Print Tax Refund Report Allows user to query/print tax refund report. These reports include: Tax Refund
Claim Notice, Tax Refunds List.
4. Taxpayer 4.1. Maintain Accounting Period Allows user to maintain accounting period.
Accounting 4.2. Manage Taxpayer Account Allows user to manage taxpayer account.
4.3. Perform Taxpayer Account Adjustment Allows user to perform taxpayer account adjustment.
4.4. Perform Taxpayer Credit Allocation Allows user to perform taxpayer credit allocation.
4.5. Manage Dishonoured Cheque Payment Allows user to manage dishonoured cheque payment.
4.6. Post to Accounts Allows user to post to accounts.
4.7. Post to SmartStream Allows user to post to SmartStream.
4.8. Query/Print Tax Payer Accounting Report Allows user to query/print tax payer accounting report. These reports include:
 RFP – IT Services to Customize SIGTAS for VAT 2012

Sub Module Function Short Description

Dishonoured Cheque Payment List, Taxpayer Account Adjustment List.
5. Taxpayer Audit 5.1. Maintain Taxpayer Selection Criteria Allows user to maintain taxpayer selection criteria.
and Risk 5.2. Run Taxpayer Compliance Allows user to run taxpayer compliance.
Management 5.3. Run Taxpayer Selection Process Allows user to run taxpayer selection process.
5.4. Create/Submit Tax Assessment Allows user to submit tax assessment.
5.5. Query/Print Taxpayer Audit and Risk Allows user to query/print taxpayer audit and risk management report. These
Management Report reports include: Taxpayers To Be Audited List, Tax Assessment Notice, Failure to
File Notice, Demand Notice.
6. Objections and 6.1. Create/Submit Objection/Appeal Allows user to create/submit objection/appeal.
Appeals 6.2. Edit Objection/Appeal Allows user to edit objection/appeal.
6.3. Manage Objection/Appeal Allows user to manage objection/appeal. Management will include process to
Accept, or Reject objection/appeal.
6.4. Query/Print Objection/Appeal Report Allows user to query/print objection/appeal report. These reports include:
Objection Acceptance Notice, Objection Rejection Notice, and
Objection/Appeal List.
7. Tax Reminder 7.1. Send Tax Reminder Allows user to send tax reminder.

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7 Other Deliverables

7.1 Implementation Plan

Bidders shall submit an implementation plan as part of their proposal. The implementation plan submitted should
consider a phased approach to implementation that is consistent with the TCI - VAT Implementation Plan. This
implementation plan details finish dates for key modules as followed:

Module Finish Date

 VAT Registration October 23, 2012

 VAT Return and Payment Processing March 5, 2013
 VAT Refund processing April 01, 2013
 Audit and Risk Management June 12, 2013

7.2 Source Code

It should be demonstrated that the executables that comprise the delivered system can be built from the source code
provided.

7.3 Ownership
In addition to the licence provided for the base software, TCIG would be the owner of any bespoke modules developed
to satisfy requirements. Any specifically customised functions appended to SIGTAS modules will be fully owned and
considered the intellectual property of the TCIG.

7.4 Warranty period

The successful bidder shall provide a warranty period of one (1) year following the delivery of the final software
application. During this period, defects reported will be corrected and retested, as well as any updates and bug fixes
supplied at no additional cost. Warranty will be considered a single deliverable and further support and maintenance
will be billed at the end of the warranty period at an agreed price schedule.

7.5 Licensing, Maintenance and Support Cost

The option of being licenced per user or per core should be included in the proposal. On-going maintenance and support
costs should be included as a percentage of the overall cost.

7.6 Development Team

The proposal must anticipate involvement of a local developer and business analyst as part of their development team.
These resources would be determined based on mutual agreement between TCIG and the successful bidder.

8 Pricing
1. Bidders shall provide pricing for all proposed products and services.
2. Bidders are strongly encouraged to include a payment option that spans multiple financial years. The inclusion
of an extended payment option will not form part of the tender selection criteria unless there is more than one
preferred bidder.
 RFP – IT Services to Customize SIGTAS for VAT 2012

9 Acceptance Criteria
The bidder shall customise SIGTAS software to the satisfaction of the TCIG. The following shall be presented by the
bidder before final acceptance by the TCIG.

1. Sign-off from quality assurance testing done independently of the bidder’s software development team. Sign-off
should indicate that all acceptance criteria for all user stories defined for quality assurance testing were passed.
2. Sign-off from user assurance testing. Sign-off should indicate that all acceptance criteria for all user stories
defined for user acceptance testing were passed.
3. Escalation procedures and response time commitments.

10 Appendices

10.1 Appendix A – Functional Requirements

The following use case diagrams present a graphical overview of the functionality to be provided by the system in terms
of actors, their goals (represented as use cases), and any dependencies between those use cases.

Figure 10.1.1 – Use Case Diagram: Taxpayer Tax Type Registration

uc Taxpayer Tax Type Registration

Taxpayer Tax Type Registration

Register Taxpayer Tax

Type
Suspend Taxpayer Tax
Type Registration

Re-Activ ate Taxpayer Tax

Type Registration «include»

«include»

De-Register Taxpayer Tax Find Taxpayer Tax Type

Type Registration «include» Registration

Rev enue Officer

(from Actors)
«include»

Re-Register Taxpayer Tax

Type Registration

Query/Print Taxpayer
Tax Type Report

Tax Type
Taxpayer Tax Type Taxpayer Tax Type
Taxpayer Tax Type Taxpayer Tax Type Registration
De-Registration Re-Registration
Suspension Notice Re-Activ ation Notice Certificate
Notice Notice

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 RFP – IT Services to Customize SIGTAS for VAT 2012

Figure 10.1.2 – Use Case Diagram: Tax Returns Processing

uc Tax Returns Processing

Tax Returns Processing

Create/Submit Tax
Return (FOF)

View Tax Return Find Tax Return

«include»

Rev enue Officer

(from Actors)

Process Tax Return

Query/Print Tax
Return Report
System

(from Actors)
Calculate Penalties
and Interest

Taxpayer Tax Return

Form Tax Filing History

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 RFP – IT Services to Customize SIGTAS for VAT 2012

Figure 10.1.3 – Use Case Diagram: Tax Refunds Processing

uc Tax Refunds Processing

Tax Refunds Processing

Create/Submit Tax
Refund Claim

View Tax Refund

Claim

Find Tax Refund

Manage Tax Refund
«include» Claim

Rev enue Officer

(from Actors)
Process Tax Refund

System
Query/Print Tax
Refund Report (from Actors)

Calculate Penalties
and Interest

Tax Refund Claim

Tax Refunds List
Notice

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 RFP – IT Services to Customize SIGTAS for VAT 2012

Figure 10.1.4 – Use Case Diagram: Taxpayer Accounting

uc Taxpayer Accounting

Taxpayer Accounting

Maintain Accounting
Period

Manage Taxpayer
Account

«include»

Perform Taxpayer Find Taxpayer

Account Adj ustment «include»

Accounts Officer
(from Actors)
«include»
Perform Taxpayer
Credit Allocation
«include»

Manage Dishonoured
Cheque Payment Post to Accounts

System
(from Actors)

Query/Print Taxpayer
Accounting Report Post to SmartStream

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 RFP – IT Services to Customize SIGTAS for VAT 2012

Figure 10.1.5 – Use Case Diagram: Taxpayer Audit and Risk Management

uc Taxpayer Audit and Risk Management

Taxpayer Audit and Risk Management

Maintain Taxpayer
Selection Criteria

Run Taxpayer
Selection Process

Run Taxpayer
Compliance

Audit Officer

(from Actors)
Create/Submit Tax
Assessment

Query/Print Taxpayer
Audit and Risk
Management Report

Taxpayers to be Tax Assessment

Failure to File Notice Demand Notice
Audited List Notice

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 RFP – IT Services to Customize SIGTAS for VAT 2012

Figure 10.1.6 – Use Case Diagram: Objections and Appeals

uc Obj ections and Appe...

Objections and Appeals

Create/Submit
Obj ection/Appeal

Edit Obj ection/Appeal

«include»

Find
Obj ection/Appeal

Rev enue Officer Manage

(from Actors)
Obj ection/Appeal «include»

Query/Print
Obj ection/Appeal
Report

Obj ection Acceptance Obj ection Rej ection Obj ection/Appeal List
Notice Notice

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 RFP – IT Services to Customize SIGTAS for VAT 2012

Figure 10.1.7 – Use Case Diagram: Tax Reminder

uc Tax Reminder

Tax Reminder

Send Tax Reminder

System
(from Actors)

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 RFP – IT Services to Customize SIGTAS for VAT 2012

10.2 Appendix B – Milestones

Description Date
1. Issue RFP Monday, September 3,
2012
2. Clarification of RFP end date Monday, September 17,
2012
3. Receive proposal from bidder Monday, September 24,
2012
4. Preferred Bidder Selected Monday, October 3, 2012
5. Begin project Monday, October 22, 2012

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 RFP – IT Services to Customize SIGTAS for VAT 2012

10.3 Appendix C – Proposal Form

I, ___________________________________________, hereby decree that, on

(Name of Representative)

behalf of __________________________________________, I have read and

(Name of Organization)

understood the terms and conditions set out in the Request for Proposal (RFP), for the provision of Information

Technology services to Customize and Configure SIGTAS for Value Added Tax implementation for the Government of the

Turks and Caicos Islands, and its’ Appendices. I declare that, being duly authorized to represent this organization, we

intend to accept and abide by these terms and conditions. I declare also that, the response proposal that we have

submitted will be valid for one hundred and twenty (120) days from the closing date for this RFP.

The person that has been selected to be the main contact for this project is __________________________________.

_______________________________________ ________________

(Signature of Representative) Date

_______________________________________

(Title of Representative)

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