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  • What Would You Have Done Activity

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    Lina Maria Valencia
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    This document presents a series of hypothetical customer service situations and asks the reader to write down how they would respond in each case. It then instructs readers to share and compare their reactions with others in their class. The goal is for readers to consider how they would handle various positive and negative customer interactions, as well as personal and work-related challenges, and see how others may react similarly or differently.

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    This document presents a series of hypothetical customer service situations and asks the reader to write down how they would respond in each case. It then instructs readers to share and compare their reactions with others in their class. The goal is for readers to consider how they would handle various positive and negative customer interactions, as well as personal and work-related challenges, and see how others may react similarly or differently.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    5 views1 page

    What Would You Have Done Activity

    Uploaded by

    Lina Maria Valencia
    This document presents a series of hypothetical customer service situations and asks the reader to write down how they would respond in each case. It then instructs readers to share and compare their reactions with others in their class. The goal is for readers to consider how they would handle various positive and negative customer interactions, as well as personal and work-related challenges, and see how others may react similarly or differently.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    What Would You Have Done?

    Read the situations on the left first. Write in what you would have done in the same
    situation. Then go around the class and see if anyone else would have reacted in
    the same way as you.

    Situation My Reaction Same as me


    One day you only got
    bad comments from
    customers and bad
    surveys.
    One client said that he
    was going to switch to
    other company because
    of the way you treated
    him.
    One day you only got
    positive comments and
    surveys.
    Your supervisor told you
    that you needed to take
    15 more chats a day.
    A customer refused to
    talk to you because he
    wanted a native
    American agent.
    You were told you would
    have a $400.000 bonus
    payment.
    Your partner broke up
    with you just before you
    started your shift.
    You answered to a
    customer with the
    information a different
    customer required.

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