Tushar Gupta

Business Analyst (French)

Highly motivated enthusiastic Business Analyst, working with Conduent and thriving through to being
future leader to make an Impact globally. A constant performer aiming to evolve and adapt according
to continuously changing industry standards to contribute towards success of the organization utilizing
my skills and expertise.

tgtusharguptatg@gmail.com https://www.linkedin.com/in/tushar-gupta-72653114/
Bangalore, India +91- 7530922969

EXPERTISE
 FrenchEnglish Translations
 Product Management  FrenchEnglish Interpretation
 Demand Management
 Project Management  Scrum and Kanban
 Agile
 Requirements gathering Methodologies
 Workflows
 UAT Testing  Service Operation
 Product localization
 Stakeholder management  Quality Management
 SDLC
 Vendor Management  Budget planning
 Release Management
 Business relationship  Technical Translation
 Resource Management
management  Terminology Management
 Incident Management
 Creating Epics
 Change Management
 User Stories

PROFESSIONALEXPERIENCE
Business Analyst (French Bilingual )
Conduent Business Services (Erstwhile Xerox Business Services)
08/2018- 10/2019
 Product lead in Transportation domain
 Scrum Master for distributed Scrum Team and Product Backlog Maintenance
 Requirement gathering from Stakeholders
 Stakeholder Management in Valence location
 Conducting elaboration/exploratory sessions, conducting workshops with subject matter experts to elicit business
needs.
 Support the business team in gathering requirements and choosing the best way to implement those requirements.
 Prepare Business case preparation, data flow diagrams, etc.
 Assist the Product Owner in defining the Product vision and roadmap.
 Assisting the customer to perform User Acceptance Testing by ensuring them the environment access, relevant data
sets, etc.
 Product knowledge transfer to the customer. Training the customer on a new feature being introduced.
 For Agile: conduct Show & Tell session to demonstrate working solution of every sprint. Preparing minutes for
demo session.
 Converting business requirements into functional/system requirements.
 Preparing business/functional requirements documents. For Agile: preparing user stories and defining the product &
sprint backlog.
 Synergize & collaborate with the development team, so that the functional requirements are clear to all.
 Analyze business data, preparing the right data-set to test a requirement.
 Designing test-cases to test the requirements.
 Capturing business/functional/non-functional/technical requirements into the tool, and mapping the test-cases with
requirements. Ensuring 100% requirements coverage through traceability matrix.
 Executing test-cases & logging defects, collaborating with development team to ensure acceptable product quality.

Assistant Manager – French Language (Support Team Lead)

Allianz Worldwide Partners (AWP)
07/2017- 01/2018
 Worked in Accounts Receivable (Credit Controlling)
 Worked within a team structure in achieving key performance indicators and objectives and be highly focused on
the achievement of these objectives
 Communicating clients directly via phone and email, investigate unallocated payments and seek to have funds
 applied and reconciled.
 Resolving customer queries within our standard 24 hours SLA.
 Ensuring all customer communications kept to a high professional standard.
 Ensuring all invoicing is issued in a timely manner.
 Develop and maintain professional relationships with appropriate internal and external stakeholders
 Other adhoc tasks and responsibilities as the need arises

Senior Analyst (SME) – French Language (Support Team Lead)

Wipro Pvt. Ltd.
08/2016- 06/2017
 Enhancing expertise in processes & domain and acting as SME for the client categories
 Managing service operations for rendering and achieving quality services, providing first line customer support by
answering queries & resolving their issues, ensuring minimum TAT
 Ensuring maintenance of balance sheet, cash flow and various other financial activities so as to increase
profitability
 Conducting cross training for all the activities thus helping in invoice processing, quality check, reconciliation and
resolving queries of vendors
 Imparting training to new team members in learning the invoice processing work and various allied activities
 Providing various production trackers in Excel for internal purposes
 Formulating and updating the SOPs as per process/client requirement
 Arranging timely delivery of process deliverables and maintaining quality and compliance for the same
Business Analyst (French Bilingual )
Genpact
04/2014-01/2015
 Conducting sampling, sample optimization, meeting the quota requirement.
 Resolving the requirement related queries with the development and QA team
 Daily handling status calls with onshore.
 Understanding functional and business specification documents.
 Have used Jira to log defects.
 Prepared test cases and involved in test case cross review
 Providing French language support for various Applications in terms of Translation and Application localization,
which helps the developers and testers to understand the incidents and help them in faster resolutions.
 Regular interaction with stakeholders and Product owners for Requirement Engineering and PeopleSoft domain.

Senior Analyst – French Language (Support Team Lead)

Capegemini Pvt. Ltd.
12/2011- 10/2013
 Managing and leading French Language support team.
 Ensured setting of KPI targets and planning areas of improvement or development
 Established clear lines of communication, ensured close collaboration and the capability to quickly bring the right
talent to daily operations issues
 Streamlining escalation and communication processes to facilitate analysis of best practices and improve current
processes across departments.

Senior Research Associate for French Language Operation

Genpact
06/2009-03/2011
 Provided effective resolution to customer queries and improved relationships with the customer by anticipating
customer future requirements, thereby ensuring a positive customer experience
 Ensured achievement of overall targets on a daily, weekly & monthly basis; maintained CTQ (Critical to Quality) /
CTP (Critical to Process) targets for the process & team.

Customer Care Executive

HSBC
04/2008- 09/2009
 Worked in Payment Process.

EDUCATION
 Bachelor in Commerce (B.Com.).
 Diploma (DELF B1) in French Language from Alliance Francaise de Delhi.
 Trained as Business Analyst (30 hours training) from COEPD
LANGUAGES EDV-Knowledge
English: Proficient
French: DELF B2 MS-Word, Excel, Power Point, MS
Sharepoint, SAP, TFS, Survey Monkey,
JIRA-Confluence, Manual testing.